Mediacom Cable Reviews

We’ve been with Mediacom for many years. About a year ago, we had problems where the picture would break down. But each time I call, they'd come out and replace things. A lot of people at this area are having the same problems and they stuck with it until everything worked normal. Plus, they gave us credits for the days that it wasn’t working right because it was affecting the computer too. Everybody’s been really nice, helpful and willing to work with me if a problem ever comes up. If somebody was doing something in a tablet and it would affect the computer usage and I was unaware of it, they would fix the problem and not charge me for it. So, that helped out a lot.

I am impressed by the company response to my problem. Cody from Mediacom Total Care took charge of the issue and kept me informed as to what was being done to resolve the internet problem. What was good in this case is that Cody showed the very personal side of things in that he called me directly on my home phone to detail progress. Finally I had a focal point from the company, something that had been lacking before. The issue has been resolved to my satisfaction and in appreciation of my business Mediacom has given me an excellent rate for the upcoming year for Cable TV, Phone and Internet service. Thank you Cody for restoring my faith in Mediacom

So far I'm satisfied with Mediacom, my main complaint is the channel layout. For example, all HBO channels should be listed together and all Showtime listed together and so forth with the premium channels. To have to jump around to find my premium channels is an unnecessary inconvenience.

Installation. Did not show us how to use the remote. Did not show us how to identify our favorite shows, remove or add favorites. The installer was polite and was careful about not tracking dirt into the house. He was polite. Wish there was a manual for using the remote.

My response is twofold. Customer service and responsiveness has been excellent. Results, not so much. After two service calls and a new modem, internet connection is still slow (dropped movies, spotty connection to remote printer, internet goes down frequently and cannot always make full use of Tivo option). If I had another option I would change in a heartbeat.

We were impressed with the level of customer service we received in response to our concerns!

John handled the problem we were having with great focus and understanding. His follow up was much appreciated. The tech who came out to repair the TiVo box was professional and thorough. Overall very pleased with the service both on the phone and in-person

I have been having trouble with my email (Outlook Express) and have missed a lot of correspondence the last few weeks. My MCHSI acct which I am required to have by you has been listed as primary on a few sites and I have been unable to access it no matter what I did. I called around March 28th or so and was told "THIS IS NOT OUR PROBLEM." The technician did not even want to verify servers or anything to do with the acct. I was very frustrated. A good friend and IT specialist tried in vain using every setting suggested by Mediacom's website and still nothing.

Upgrades in system aren't always a good thing! I've been with Mediacom over ten years. They have grown to accommodate the growing community. With every upgrade I endure outages, show interruptions and poor Internet quality. I have been given a credit once! Formats are changed making it hard to find channels so many simply weren't watched for over a year because we couldn't figure out how to find them anymore. It should never be that hard! Honestly I think it is very overpriced for what we are getting.

I had a good experience with Mediacom. My only complaint is when you need service sometimes it takes a week or more to get an appointment. We also had an am appointment, they didn't show up till 3pm, saying we have an all day appointment. I wasn't happy with that. Other than service appointments, we have been very happy with Mediacom.

I am sorry about the previous review, but I had just come out of bad customer service issues with our previous service provider. So, as a first impression dealing with Mediacom, I was very upset. But, I must say, Mediacom has been doing their best to resolve my issues. I do appreciate it. And, I do thank you. I work in a customer service oriented business. So, I am pretty sensitive to it. I am happy now, and I look forward to a happier future with Mediacom.

Our Mediacom has been around for a while. We just watch TV with it. Installation was okay. I had some trouble with it for a while but they got it fixed. I had called their technician a couple of times, and they came. However when I call, their reps would say “I’ll be right back”, then they'd put me on hold. A couple of times, they never come back. But some other times they’re decent.

I recently decided to add a VOIP phone. I thought I was getting a line with absolutely no bells and whistles. One day I noticed that the phone I was using had a blinking light and a truncated dial tone that indicated I had a voicemail. I called one of the support numbers I had saved in my cell phone and immediately got a technician. I described the problem I was having, letting him know that I didn't know how to access my voicemail account.

Mediacom is an unreliable cable system and is very costly for the poor service. For example, the signal to the modem is disrupted frequently enough that I get a loss of connection email from my thermostat which I rely upon to remotely control the temperature in the house. Also, after being gone on travel for a while, sometimes I have to call Mediacom to reset the system. And sometimes the signal goes out while I'm watching TV.

He was in and out in 30 minutes - what can I say. Your crew is great - responsive, cordial and efficient. You guys are great. The only thing I can say is he didn't shut the front door!!! Friend would definitely recommend to a friend. The first installation was great as well. This was a mini Tivo added to a bedroom.

Upgrade to TiVo. Agent on phone was polite, professional, and accommodating. Installer was on time, knowledgeable, and courteous. He walked me thru TiVo remote, answered my questions, and was very professional. Both are good representatives of Mediacom. I've been a customer since 2006, and before that after a brief unpleasant encounter with a satellite!

Initially I had a bad modem and my phone would not work as installed. Was told it would take a day to get the phone switched. A day later, the phone was not working. Called Mediacom. Being unable to assess the problem over the phone, a technician came out and resolved the problem by replacing the modem.

The day installer came he could not get On Demand to work. He told me it might take 24 hours to upload. Three weeks later at 3pm on a Saturday (only time available) another installer came. He said the signal was great but that a huge amount of modems came in not working. That I would be put on a list, when the new ones came in it would be replaced. He reminded me this is a "bonus" from Mediacom and I don't pay for it. :) Well last week, another three weeks my on demand is up and running, using that equipment that was bad!! No call from anyone. No knock on the door with a new modem! I was not told the truth from 2 of the people who work for your contracted company. Shame on them, and yes it does reflect on your customer service. PLEASE DO NOT CALL ME.

I like my cable, do not like the format in my iPad. I had COX in Arizona and could watch all my channels in the cable app. Now I have to get an app for every single channel and can't watch live on most of them.

AJ was very professional and made sure the problem (INTERNET WAS NOT WORKING) was taken care of before he left. Very satisfied with the service. This go around it just took a while to get someone out here. I depend on my computer several hours a day.

Very good customer service and repairs. Appreciated the last repair man out here. A very professional and considerate person. The only complaint has been a few times when the service goes out. It happened last Sat almost all day. Otherwise we are very satisfied with the price and customer service so far.

6 months ago I was losing patience with Mediacom. After over a year's complaining and your sending repair people to my property my picture on all channels kept pixelating on all TV's. On more than one occasion, one of your contract employees pointed fingers at ME for the problem but I knew better. The final call was made to find the problem, and THAT yielded results and your technician found a nearly chewed through cable outside!!! I was ready to contact your competitor, IMON, for my cable business... But he saved the day and my sanity. And, now as a recent retiree and on fixed income, I contacted customer support and asked what, if anything, could be done to reduce the $200 per month. And she responded quite favorably which I appreciated very much. And my cable service continues to be perfect, but now, they need to return and bury the bright orange cable snaking through our woods!!!

We've had Mediacom a little over a year and had to replace our modem and main box already. Sometimes in the morning when you first turn on the TV, the box has frozen on the channel that it's on and it takes 30 minutes to begin working. Whenever watching HD channels, there is a 'sound gap' about every 2 to 3 minutes. Sometimes more, sometimes less. This happens on live TV and on recordings. We've called for service on these two issues and all that we are told to do is restart the machine or they reset it from their end. We have no issues for about 3 to 5 days and then the problem comes back. We know in our area, we are getting the refurbed equipment and I kind of figured for new customers at least, we would get the new equipment to ensure our satisfaction with the company in hopes that we will stay customers.

It was really easy to add TiVo to our services. Everyone was friendly and the tech that came out to set it up was great. He was knowledgeable and friendly. He did not hesitate to answer our questions or show us how to use TiVo.

All was well with the call but I was to get one year free with starz, Hbo and 3 other movie channels. I was getting Starz already but now I can't even get Starz. I tried to call but nothing listed under call number 1 or 2 or 3 etc.

I missed the memo about the frequency changes and the channels being redirected. I was not calibrating the television properly. I work through the day so could not do the testing over the phone instruction method. The repairman was knowledgeable, courteous, and efficient.

Decent service, not great customer service on the phone, but the technicians I had come to my house were very up front and honest even if it wasn't what I wanted to hear. Steve I believe his name was awesome! He was able to answer my questions before he even looked at my equipment. If there were other companies to choose from in my area, I probably would have gone with someone else.

For this last month I was close to drop Mediacom due to their lack of communication. I was out services for almost a month and then when they fixed that yes now I don't have services in my bedroom. It's going on two weeks now. They are supposed to come Wednesday around 1:00/5:00. Please get more guys or do something please.

I was having a problem utilizing my maximum internet download speed. When the technician came out, I realized my laptop's internet card was over-rated at 1000 Mbps, and I needed to get a gigabit network adapter. My internet works upwards of 260 Mbps now.

Punctual physical service, reasonable wait times if they happen for customer phone support (went straight through 4 out of 5 of the calls). Setup serviceman was local, friendly, knowledgeable, and careful. Had no worries of serviceman being weird or conniving. Was a trustworthy guy with great knowledge, great attitude, and went above and beyond to make sure we were set up.

It took 2.5 years to get the cable buried. That was too long! My neighbors were not happy about it and neither were we. Then we were not informed you were doing it that day and we were not home. I don't consider that good service.

The company installing my neighbors fence managed to cut the underground internet cable when they dug the post holes. Within three hours a Mediacom representative was at our home, had a new line hooked up, and service was restored. I anticipated next day service, but was pleasantly surprised by the quick reconnect.

Super expensive for what I get. Trouble from day one with cutting out, buffering, was told I needed their modem (more money) and upgrade my speed (more money) and still have issues. I spent less for internet & TV with last carrier but this town only offers Mediacom.

I'm concerned about the channels we get, first I have cable ready TV's and they don't pick up the cable channels I'm supposed to get. I keep getting the same song and dance about blame the TV maker not us. I also don't like having to pay for the religious channels and I don't watch them. I would like to see an ala carte system.

We have been having consistent problem with phone and internet modem dropping out. Called for service call and technician quickly corrected problem with a temporary fix. That has worked since he left. He said he would schedule a future service call to run some new cable outside to permanently correct the signal problem. Thanks Mediacom.

I think the cost is way more than it should be. I would like to see them lower their rates at least for the TV part of the billing. So many channels not worth watching. A better package would be nice where you could pick the channels you watch the most.

I would like to see better grouping of channel genres. Lump all the kids channels together and all sports. Also. If I have HD channels give me the option of hiding the standard ones and only show the channels I receive. Not the ones you want me to try to watch but have to call and subscribe to. Doesn't work for me. I don't bite on the catering to the frustration of a customer.

Everything from the start was bad. You guy couldn't make your appointment 4 different times. Brought me the wrong boxes. My bill is messed up and won't fix it because the landline I have from you guys keeps getting all static. Was promised channels that I don't have yet and still getting charged. I plan on canceling at the end of this billing cycle.

The customer service agents are extremely helpful and kind. The inability of the infrastructure to follow through on the promise of gigabit speeds is pretty disappointing. I pay an extra 20$/mo to get gigabit speeds, but I only ever manage 250mbps.

Mediacom's service is horrible... The resolution of the problems is horrible... I've had an internet issue since it was installed. Everyone I talk to someone or have a tech come out nothing's ever wrong... I'm just calling to waste Mediacom's time it seems like... When it works it's good but that's rare for me... Feel free to call me about this. I would love to get the issue resolved.

The first Mediacom technician who came out didn't do his job right. I had to call again and have another technician come out. Now, there are still some times when their cable messes up. Other than that, everything is working fine. I got cable so I could get clearly the channel that I like. However, I was upset that they got rid of that channel and put something else on. And so, I called them and told them about it.

Mediacom is the only internet and cable I can use out there. The sales representatives when they were out here were polite. I had a little bit of trouble a couple of weeks ago but they’ve corrected it and so far, so good.

Mediacom tried very hard to solve the problems associated with slow wireless speeds. I was disappoint in the beginning but they came through and persisted to solve the problem. I have amended my review from poor to very good.

I’ve lived in Catlin, IN and Mediacom's service was excellent. I've also lived in Ashcom, Eureka and Metamora, Illinois and it was good. However, I lived over here in Watseka, Illinois and it’s not as good as it is in the big city. There's a lot more of off and on here for three years that I’ve been here than the 13 years I lived over at Metamora. So I accept that because I was originally from Ashcom, Illinois with 800 people, so I’m not complaining either. But this gentleman that came over to hook me up and did everything for me was excellent. I couldn’t ask for a nicer young gentleman. He told me if I need anything looked at since I just moved in, he can do that for me.

I would take Mediacom hands down because I've dealt with the other ones and they totally have it. I have their cable service and quality of service is great. I've used their service before and then I ran out of employment and money. I got a past due balance to pay them today. I got no problem with them. They have the best service in town because, if the wind is blowing or it's snowing, or raining too hard, their service is not interrupted. The installers did a good job and took them probably 45 minutes. I'm happy with Mediacom.

Mediacom is the only provider in town besides DirecTV. I've been with them since they came out and was called TeleCable. I have their cable and during the installation, the guy who came by and did all that wasn’t really experienced enough to do it right. We got cables running up and down the wall. But we dealt with it and so far the service has been excellent. They don’t harass me about bills and we're enjoying it. They're a little high and they raise the taxes up a little bit, but if you want the service, you pay for it. We're both on disability so we have TVs in every room. If we feel like we want to watch something, we order it with a remote. The channel quality is good. We get the channels we want and no interference. There's not so much interruptions like satellite difficulty. The only thing I had trouble with was it would beep certain hours of the night interfering with the picture.

I lived in Ankeny for about ten years and had Mediacom for cable/internet, and had very few issues. That being said we moved to Des Moines, and it is a very different story indeed. I would say in the ten years we have lived in our current location Mediacom has been out here at least 4-5 times a year. The service is just horrendous, and every time we have to wait a week and take half a day off work to get it fixed. This is if the first tech even fixes it. Often they have to escalate it to a tier 2 tech, and then it's another week and another half day off work. It really sucks because there is no viable alternative to their internet at this point. I feel trapped and abused, and it makes me furious to hear them say, "We appreciate your business," because clearly they don't.

Mediacom is the only provider in Cadiz. Right now, I'm using them for basic cable TV channels. I had Family channel but I had to cut it back because I’m elderly and I live on a fixed income. The quality of the service and my experience with them have been great.

Had a waiting problem getting same telephone number released from Frontier. Now Mediacom is working to find out why my daughter cannot call my landline and I cannot send her emails, they keep me advised that they are working to find the problem.

I am so fed up with this company but they are the only providers in my area for data. I have been with them since my first home in 1999. It all started in summer of 2015 when my modem went out. I made a service call to Mediacom but it was a week out. I had the modem for several years and realized I had paid for it (rental fees) 2 or 3 times over. I figured I could run to the local electronics store and solve the issue that day and not have to make the rental payment anymore. I called Mediacom to cancel the appointment and received suggestions on the proper modem to purchase.

With my previous provider, I couldn't get my internet in very well and I was losing television. I would lose service every time it would rain. I switched to Mediacom and so far, it's been good with them except that I'm not too happy with them on my house phone which still goes out when it rains. I thought they would be the one to fix it but they told me I'd have to have it rewired. I don't understand why they can't just wire into my phone. Also, I wasn't too happy that my prices went back up. But other than those, I'm satisfied. We don't lose reception very often. It’ll go off, but usually it's trouble on the line somewhere like somebody knocked the line down.

Nice to know the mediacom guys and gals here listen to the customers, the issues in my area are stable for now, and i finally feel as if the problems i have been having with customer service over the last year were heard and taken seriously, thankyou.

I've had Mediacom's service now for three months. However, they didn't provide me with a guide to the program listings here. There's not one screen that I could find and it's impossible to get them to answer the phone. All I get are recordings and voicemails and no return calls. The customer service has some problems. I'd still like to know the channel listing. I look in the paper to try to find it. I also went on the internet and see if Mediacom had printed out the schedule for Springfield, Missouri which they haven't anywhere on the internet that I could find. The one in the Springfield news leader doesn't match up with the channels that we have here in our building so it's impossible to follow that.

So my son's father, whom I'm no longer with thought he could win my son over by ordering cable and internet for our son because he does nothing else. Well come to find out he used my debit card to pay 160 dollars down. At first I wasn't aware and thought it was nice of him to do that. Then I go to the bank that Friday and see what he had done. That Saturday a rep called to tell me that the installers would be there that Tues and I cancelled and told him I hadn't ordered the service and the person who did doesn't live with me. He said the refund would be processed right away.

I once went with another company, but I realized it just wasn't something I cared for so I went back to Mediacom. I like Mediacom and their people. The installation was real simple, too. If I didn't have the box, they'd just come in. I would make an appointment, and just be here when they're here and I never had a problem. With Mediacom, I can watch my local news and the morning stations. Also, there's always good movies on USA or all those stations. I don't even feel I have to go to HBO, unless I really want to. There's always a wide variety of channels and I can always add if I think I can afford it. The people there are always really nice and friendly. A couple of times I've had to ask them to work with me on my bill and that went good. I get disability and I'm on a limited income so as that comes along I know I can pay what I can pay and then I can catch it up the next month.

We have been having issues with our internet for years. I have had techs here regularly and they say they can never find a problem. I started to log test results using speed test and am even more disappointed. I pay for 100 mbs internet. Whenever the tech is here and for 2 days following I get upload speeds well above the 100 mbs.

Mediacom's sales team was fine. I didn't have any problems with them. They had a special on the internet and cable so the price is reasonable. I got the basic services. Installation was simple and I have no complaints. They delivered what they promised to deliver. I watch television for the news mostly and I use the internet for everything.

The industry lacks controls. I went with the lowest cost program and the price keeps going up and the programs lack improvement. Where I live the choices are limited.

We are very happy with Media Com's response and intend to stay with them for the foreseeable future.

I have TV and an internet service with Mediacom. I recently moved so the installation was done again. The installers were quick and stayed for a while to see that it's working. We've had Mediacom as long as we've had TV and I haven't had any problems with them.

I've had Mediacom for lots and lots of years. They're a little expensive now and they raise my bill every time it's due. It has been going up every month. I'll talk to them and if they don't give me a good explanation I might change to a different company. But I like their internet because it doesn't go out with distance and when the wind blows or when it rains. I haven't had problems with outages. That's one reason I've stayed with them so long. I'm satisfied with everything except for the bills. Also, I had good experiences with their customer service reps. They're helpful and fix whatever I need to call about. I use it every day. That's all I do, sit and watch TV when I'm not at work. It's on except when I'm sleeping or down to work. One time, because I work all weekend, I didn't get to watch my show. I called them and it was on the next day. I was really happy about that.

I am mostly satisfied and happy with what I get from Mediacom. There's always room for improvement. Their technicians have always been professional, accommodating, and polite. There was once or twice someone who had like a chip on his shoulder, but after he left I thought he must have been having a bad day. I have problems off and on with the TV or with my phone, but I can usually call and eventually get it resolved. However, my phone problems have come often, and when I get up in the morning and I don't have a dial tone for a while. I have mentioned it to Mediacom and they have been out and resolved it, but it's still an intermittent thing. Sometimes I couldn't get through to them because they said they were experiencing more calls. I don't even get the automated stuff, and I have a vision problem so I don't see well when they ask to punch in numbers. I try to wait until they say something about pressing "0" to reach an operator.

I files a case with the BBB and after talking yet again to a manager at Mediacom looks like we have the issue resolved. I have an email saying the mark will be removed from my credit record. Now I wait and see if they do it.

Be careful when you agree to a package. When they install it you will find that it did not have what you asked for them to have on it. I signed up for internet and cable. Told them I needed WIFI and the fastest internet they had. When they installed it, they didn't give me WIFI. It is going to cost me $3.95/month more. Then when they installed the cable TV, they didn't give me the channels that I requested. All I got was the basic channels. When I called them they said it was going to cost me $50 more per month!!! I then called and canceled my cable and went to just internet and AGAIN told them that I had to have WIFI and after they changed it, I don't have WIFI. They are charging me an extra $3.95 per month.

I would rate the overall service we've had over the many years we've been Mediacom customers as poor. Numerous times when we've had service issues, signal issues, etc. we either get a tech that is complacent or seemingly unknowledgeable about the problem, or they can't find the problem. The cable box outside is uncovered most of the time and after repeated notifications by me remains the same. The cable in the ground coming to the house is uncovered in many spots due to erosion and I believe not burying it deep enough to begin with. The services provided seem to continually become less yet the price either stays the same or increases. Why then, you may ask, do we remain customers of Mediacom? Good question. I hope to remedy that very soon. The problem is that all the local cable companies are not much better. It's quite a racket you people have going. So I am continuing to search for better options. Hope to find one soon.

I was told when Mediacom installed cable/etc, that the cable outside would be buried within 2-3 weeks. The initial install was done on Jan 5. When is the cable going to be buried? I had other issues along the way which I have call customer support. There were other smaller issues (activating all lines in my home) which were never completed.

I'm using Mediacom's cable services. I had the $90 package and I talked to one of the Mediacom representatives and he said he could put me in another package, which is at $76. I like to get it down more but they said I can only go at $76 a month. The cable goes out sometimes. It freezes but doesn't do that anymore. Overall, I've had good service with Mediacom, and I'd recommend them.

Not happy with horrendous prices and channel selection. I call frequently to get my bill down. If I can't keep my bill down, I will be cancelling in the near future and going with antenna tv, as are a lot of my friends.

Mediacom has proven to me that they are a great company. I have been with them since 2013. I had Directv for 6 years and recently moved to Mediacom Cable TV. Since AT&T has bought out Directv, their prices are going up, the policies are tightening, they no longer price match or give discounts to long term customers. AT&T is really only concerned about the bottom line. Mediacom, on the other hand, provides great Internet and TV Service. I get the same channels with Mediacom that I had with Directv, but pay half as much. I had four devices with Directv, and I now have four devices with Mediacom. The crazy thing is that I literally pay the same rate (within a few cents) to Mediacom that I paid with Directv. However, my Mediacom bill covers TV and Internet!!! I have the fastest Internet I can get where I live; 200Mbps down and 20 Mbps up. All-in-all, I could not be happier with Mediacom.

Arrived when he said he would. Was friendly and pleasant. Fixed the problem in a short period of time. This in contrast to former (past experience some time ago) where show up time never happened, repairman, while not grouchy, just not as pleasant as this one.

I just moved into my own apartment in Washington and the apartment complex that I live in prefers Mediacom because we cannot drill holes outside the building. I set up a time for someone to come out and hook me up and the installers worked good. I got cable, with over 832 channels, internet and home phone. Before I had the services, I was going down to my neighbor’s apartment to watch TV and running my computer off her internet downstairs.

I am very happy with the service. I have a big problem with the dvr. I had DIRECTV for years but their price and dependability fell off so I switched to Mediacom. The DIRECTV dvr was simple to use. The Mediacom is not so much. My biggest complaints are when you fast forward and start play again it doesn't back up a few seconds like DIRECTV does. You miss some of the program. When you go to record from the guide you have to push several buttons to get it done. DIRECTV was just push the record button once to record and twice for the series. Simple!

I signed up directly with Mediacom and it was good. The process was smooth and easy. I had cable, phone and Wi-Fi installed and the kid who did it was good. I had it renewed and I was happy with it so I stuck to it. It all worked great.

The communications among installation and customer service are deplorable. I arranged for service to be moved to a newly purchased home. I was told during the buying process before I made an offer on the home by Mediacom and the builder that Mediacom would be available at the new home. The customer service person made the arrangements for an installer to come to the new home and again assured me that Mediacom was available. When the installer arrived, he could find no Mediacom box or any type of service for Mediacom. The installer and I spent three hours on the phone trying to resolve the issue to no resolution.

My daughter has Mediacom and every time she's had problems they've been right out there to fix it. The sales team was very good but the rep must have been new because she didn't quite explain everything, which was, nevertheless, fine. When they installed it, the service and everybody that I talked to there were very nice. Then I got like a pamphlet about faster internet service and it was only $79 a month for the first year. I wanted to change to that but I didn't want to pay the installation fee and so I left it the same.

My tv package subscription has been nothing short of horrible. I was given wrong rates, promises of free premium packages to make up for errors, sent proof of the switch and save promotional pricing that I should have qualified for and never received the credit even after discussing with multiple operators. Constantly was told I don't qualify and that there's nothing I can do about it.

My problem is... not as was told. You straight up lied. When I talked you... It was like "well we don't care. This is the how it is". Your line ups are horrible and you just don't care. You said HBO and Cinemax... Wrong. I am just one of your many unhappy customers.

I have tried numerous times to get Mediacom to change my address from Apt. B to Apt. C without success. The City of Mexico Beach reversed the order of the four units several years ago. Every time I have a service call, the service person at first refuses to come in because my account has "B" and my unit has "C" above the door. Also, long waits for service.

Mediacom Cable is very over priced. My bill is higher than what they said it would be when I signed up Aug 2016. I'm paying $134 per month for basic extended cable which is way too much. The problem is they are franchised and it's much cheaper in other towns like Moline and Davenport. Clinton, Iowa Mediacom is overpriced and it should be the same price as other Mediacom in other places not far from here.

A rep called to sell me a plan and gave me an amount of 107.68. Then called back and said "Good news. You will also get a discount of $15 for one year" because I was switching from DirecTV to Mediacom. So monthly bill would have been 92.68 for 1 year then go up $10 each year. I received the bill and was considerably higher. I called customer service and was told the bill would be $140 per month. I explained I was told the above amount. She said "I am sorry you were misinformed" but nothing they could do. She also stated this happens a lot. I have filed a complaint against Mediacom and will also file a complaint with the BBB. But not ending there because firstly this is deceptive practices and secondly Mediacom and I were under a verbal contract when I accepted the terms during the initial phone call. Thankfully I have the phone records from the initial call.

The person we who helped us over the phone was very kind and helpful. We aren't into technology, so he explained and was very patient with us. Also, like the fact that we were talking to a real person and not a recording. Thank you very much.

I've signed up with Mediacom for cable service in the first year they came out. Everything went fine with their sales team. The TV is on from 6 o'clock in the morning until 8 o'clock at night. I never had a problem all these years except when we were without it for well over 24 hours and I've got a mentally handicapped granddaughter living with us who went nuts. But it was storming that time and the line was taken down. I have a great experience with Mediacom and I have no desire to go with one of those satellite dishes.

Mediacom was the least expensive cable provider and there was a dish at the apartment place that was already hooked up and all we had to do was connect it. Signing up was real easy. They gave us prompt service after we called and hooked up the cable in just a couple of days. I ordered the service for my brother who was at that residence and the channels that he had were good for him. But he died so I called to have it disconnected. I was helped right away and got real nice service.

Company through Cody was very responsive and the matter has been resolved. Part company and part my fault. Confusion and misunderstanding. I've been with them for over 25 years. Resolved.

Well I like to buy local first off. Second I like the deal they hounded me about for Whole home 99 bucks a month. My bill however has gone up after 2 years or more with Mediacom. I have had to replace 2 TiVo boxes and even the 3rd one don't work right. But I am tired of tweeting and calling about it. I do not think it is fair for a new customer to come along NH and get a better deal than me though. I have been a loyal customer for a long time with only a few outages which they compensated me for.

I called to complain about slow internet service because Mediacom said they were increasing the speed and I was having trouble. A very nice gentleman at Mediacom reviewed the setup from his office in Florida and determined that my modem was old and then said to replace it (free). He did and things now work better. Very pleased with his action and result.

Cable is not running as advertised. Paid for upgrade to higher level and still no change. Technician came out and said that it's not my equipment or connection. I would like to be compensated for my inadequate internet connection. Considering whether or not to keep service.

Liked the phone support we received on a recent maintenance issue. Especially liked the on-site technician that came and helped resolve the maintenance issue and answering our questions. The technician's name is Tyler **. Thanks Tyler. What I wasn't impressed with was the original issue that caused us to call was explained as a maintenance update that caused us to not receive certain channels for 24 hours... It started at prime time watching and continued. No other outage report in the area. All I could do was to log a request for a technician and wait.

Due to the upgrade that you are doing to gigabit speeds, I was notified via a browser window to call Customer support. When I called I was told that I was running an older modem and that I needed to switch out the modem, otherwise once you make the switch I would not have internet at my home. Since I live close to the repair office I drove and swapped out my modem. I did have a few issues once I returned with getting everything re-setup, but a quick call to support and I was back in business. I then did a speed test and the test came back with roughly 80 meg download and 6 meg upload. I have talked to a few other friends to find out if they have upgraded their modems yet.

Recently made a call for my business account. Explained the trouble I was experiencing at the time and that it has been an on-going problem. Tech showed up the next day, promptly and I explained to him the problem and pointed out a small bare or tattered part of a line coming into my office. He fixed the line and we had good connection and signal... However as I explained to both the rep on the phone and the tech at my business a previous tech had pointed out the fact that because of running 4 TV's, phone and high speed internet the line coming to the house/office was not the proper size.

We haven't even been customers for an entire month yet and have already experienced two internet outages. The first one lasted more than 24 hours while the second one was much shorter, thankfully. The speed (150mbps) and the pricing ($75) are good. It's just that neither of those matter if you can't even use the internet.

Somebody from Mediacom tried to show me some stuff once. I told him that I’m legally blind and can’t have the internet. But I got Mediacom for cable. I pay a little additional to my rent and they take care of the bill. It's been a pretty good experience, and I would recommend Mediacom.

I couldn't tell you about the service. I couldn't get delivery set up. Scheduled for a Saturday because I work, they tried to say it was scheduled for Friday. Rescheduled for Saturday and called to confirm, they lost the appointment. Tried to schedule it for the following Saturday, they said they had no availability for 21 days. Hmpf, resigned with our dish provider. Oh and I have Mediacom for my internet provider. I've had to set up my online account three different times. I went in there today, and I'm locked out again.

Mediacom's prices are too high considering what content they have to offer. There aren't a lot of channels to choose from. The customer service is good, there just needs to be more content and lower prices. The quality of the internet is also good.

Whenever I moved, I had to cancel my Mediacom account. I was unable to continue service due to you guys not servicing the area that I moved to. As a result I had to pay an early cancellation fee. I feel like if you guys are going to have policies in place that charge arbitrary fees, (like cancelling because despite getting millions in government subsidies you can't even service most towns in America let alone the rural areas you guys got the subsidies for) you should give complimentary **.

I am happy with the service. I was unhappy that I get this of notice, TV not on due to changing to digital service, the day before the switch and I know nothing about what to do with my tv. I sat on hold just to get my tv working.

I've had Mediacom in the past and I wanted what I had back. I ordered Starz, Encore, HBO, and the phone as well. I went there, paid my bill and they set me up. Everything was good. But, I got an unlisted number on my phone and I had about 40 calls on it that aren't even mine like bill collectors for someone and people wanting money donated to them. I tell them that it's unlisted now. Some of them don't call back but there are about two that still try to. The only reason I got it is for emergency use. Overall, I like Mediacom. I’m fine with everybody and I'm happy because everything I want to watch is on it. I watch the news and movies when I'm off work.

I was trying to renew my contract for another 2 years as my contract was up in Feb. All I wanted to do was renew. I have it all... all TV channels and WIFI... I was told that if I did NOT purchase TIVO my rates would be about 40 dollars a month higher. That was virtual blackmail. I did not want TIVO because as a rule of thumb, it does not work. But I was forced to agree to take TIVO... or pay an additional (approx) 1000 dollars more over 2 years. Well, TIVO was installed, and IT DIDN'T WORK. One fellow I talked to at Mediacom said it was because I didn't know how to work TIVO... Wow... Basically I wasn't smart enough to navigate around TIVO... This guy also told me that TIVO had PROGRAM REMINDER... and I just couldn't work it. Well come to find out... it DOESN'T. But, I would at least train my people to know what my product will do, and not call customers stupid. But that's just a thought!

Since the installation of my system in mid-February, we have had a number of service calls to try and correct the problem. The last time a tech came out, he identified noise on the line and called it in for repair. When I called customer service, I was told, "It should be repaired within 48 hours" and it has been over a week with no repair. I would like to ask that my billing be credited until all repairs are completed. Please advise me of your actions.

For a good while we have had loss of phone and Internet service without warning for parts of days. Techs would work by phone to correct, sometime it'd work, sometimes not. A tech came to the house and said everything was working as should be and left. Next day, same thing. This time they worked by phone off and on for hours, only to finally tell us that there was an outage in the area. Then finally I was told to take the modem in for a replacement. Which I will do in a day or so.

The service is good but if your service gets suspended they still bill you even though you can't use it!!! It's **!! Now I have to pay even more to get it reconnected. And they billed me for non return of equipment even though I said I was still going to have their services. Most people working for the company don't even know what they are doing!

The quality of the service is great with consistently high download and upload speeds, but the price is also high. $65 per month for 50mbps with a 400gb limit is a little outrageous. Still though, it's the best in my area.

Called the service number... recording said area had outages. And would be back on shortly. It was the information I needed to know. Very simple and perfect. As always Mediacom was very professional. Very happy with the service and the timely reply.

I lose the signal for a fraction of a second several times a day. For the internet and TV. And maybe the phone. The little box in the dining room seems to have the most problems getting to talk to the main box. I have had maintenance out here three different times.

At first I was hesitant in selecting Mediacom due to its local reputation for poor service. But I have received superior service from my installer Chris **. Should I ever have service problems, I will ask for Chris. After only a month as a subscriber, I can report that the quality of my combo package has been great... especially the speed of the internet and the dependability of it all. The remote controller is a little difficult to navigate, but I suppose I'll get accustomed to it in time.

I like all of the services I have. I watch a variety of channels and like them all. Some of my favorites are Velocity, The food Network, DIY and Discovery. I also like to listen to iHeart radio. I can't think of anything else to say. Everything is great.

My main reason for calling was to find out why I have not received a billing statement in the mail. However, while the phone call was in progress, my husband, Vernon passed me the Mediacom bill statement. I did apologize for any confusion. At the same time, I went ahead to make this month payment. The representative was very cordial and took my payment without any issues.

When my bundle expired Mediacom was kind enough to offer another that I could afford. I am ever so grateful for I live alone and am in a wheelchair. I would be so lonely without my internet. Thank you, Mediacom.

Paying close to $110.00 (including all taxes, fees and etc) for basic cable channels plus Encore and Starz. Rep advised current pricing package good for one year would be applied. She reduced my pricing by nearly 50%. Was considering getting away from Mediacom and going w/ Direct due to pricing increases over the 17 years I have had Mediacom. I should not have to call to see if there is better pricing for a program I have had this entire time; Mediacom should have a "preferred customer" program that REWARDS me for my continued excellent remittance on billing and few complaints. Provide this to your Marketing Department and see if it is something they will consider. Looking at how much money I could have saved had I contacted Mediacom sooner, I am disappointed that as a consumer, I have to be the one to garner a reward for outstanding DEDICATION to Mediacom... just sayin'!!!

This was the second time I obtained a cable, Internet and telephone bundle from Mediacom. The first time, the installer arrived with used, unboxed receivers in the back of an open pickup truck. When he left, I had a 20-foot orange extension cord stretched across my back yard to power a booster for the TV signal, which was a main reason for canceling the first service.

I have had Mediacom for not even two months and the first month was terrible. Nothing but issues. Second month still again issues with people coming to appointments. I am close to having this disconnected and getting something else. The techs are friendly but fixing the issue is a problem.

Mediacom was the BEST SERVICE I have ever received from an ISP. Little to no down times, exceptionally high speeds, and a price that is simply unbeatable! I was so upset when I moved and found out that I could no longer get Mediacom Internet Service. I had to switch to Windstream who offers much slower speeds at even higher prices. I actually almost didn't move when I found out I couldn't take Mediacom Internet with me. It really was almost a deal-breaker! Thanks, Mediacom, for your exceptional service!

The tech was very good, and solved my issue promptly. I called Mediacom Tech support that night to let his supervisor know of the compliment. He went above and beyond, and he made sure I was satisfied. I use to be a technician like him, and understand what it's like to make the customer happy. I wish my bill wasn't so high since I am on disability and it hurts.

We love and enjoy our internet and we love how friendly the person was when he came to set up our internet. The only thing we have a problem with was the modem/router. But that's okay. We still love our fast internet and good ole Mediacom! Thank you!

I am happy with my service. I would tell people to come for cable. The one thing I would like to say is having the workers to speak little louder and look at the consumer when they are talking to them. Thank you for your service.

The technician was fast, friendly, and extremely knowledgeable. He had to come out twice due to a mistake that was made. Absolutely no fault on his part. We had a complication and it took a while to figure it out, but at no point did he complain or get annoyed. He did his job and got it done!

I did not understand that I am not charged for exceeding 250 Mega something during each month. I called, they explained that are now doing this, goodness. I then transfer to the Retention department and twice I was offered deals to increase my MB without increasing my monthly charge. I called back when apparently they did not apply the "deal" (500MB, $5 more a month) to the account and I was charged more, again. I talked to Angel in Retention the 2nd time and now the deal was 400MB and $5 more a month. Her line dropped just as we were confirming all the details. Frustrating indeed. Between the exposed cable and the MB problem, I am frustrated.

Took nearly 2 hours to get technical assistance... Very frustrating. Made four separate calls to resolve internet problem. The wait time to tell to a technician is still too long. Mediacom needs to improve its customer support response time. The customer support people are professional and courteous.

Poor service. We still have trouble losing service to the server. Since we took out the service this has happened and no one that has come to fix it has done so. It seems you need more help since it takes from 3 days to a week to have a tech show up.

You give all these great prices to get people but you don't give any breaks to long time customers and most of us are on fixed incomes. When can you start giving us breaks on our bill or will it keep rising out of control.

We never had any issues with Mediacom. Always reliable customer service and prompt replies - customer service center was so nice and people were knowledgeable and kind. Good/comparable rates. Thanks, sorry you don't offer service where we have now moved to.

Your rates were too high and continually rising. You give new customers a huge reduction deal and the customers that have been with you for decades are paying more and more and more. So I bought an antenna which gives me about as much as your basic. You should give the "special rates" to seniors when they have been with as loyal customers. You can afford it.

I'm happy with the service. Unhappy with them raising my bill by $30 and unhappy when we got our service the whole reason we went with Mediacom and not someone else. Also when we got our service we got one good box and an older one and an older modem for our wifi. Very displeased with them raising our bill the most. Most likely going to cancel our service with them.

I love the speed and reliability so far. My only complaint would be the data cap. I've never had one before Mediacom and I would've gone with a different company if I had the choice to. But overall, I'm satisfied with Mediacom.

We were without service for a day and I called to ask for a credit. The contact on the phone was super awesome! Very quick and courteous. He handled the situation with ease. I am always impressed when I call for any questions or help! Mediacom definitely puts their business customers first. Thank you.

Getting full speed desired and enjoy the service. This allows me to multi-task and not have any service outages. I would recommend this service to others looking for a faster service than they are getting currently. I hope that the speeds continue to increase in the future.

I had Mediacom's cable and TV in my other house that I had. Their sales people contacted us and set up an appointment to get the internet up and installed. The installer came and asked me where the cable had been installed by the previous owner of the house I bought. He located it and it took 20 minutes to hook the cable up to where I got my computer. The internet went down the other day. It wasn't just an isolated incident but the whole area was affected. I called them and an automated answering service said that there was an influx of calls from the area. It happened on a Sunday and Mediacom fixed it that evening. So far, I've had no problem with the service.

I usually just watch a couple of channels with Mediacom and it's all right, except this new TiVo which is always messing up on me. We've called them off and on different times about it. The guy said it was because I've not been able to read my lettering on there and it's because it's not a flat screen TV. My son doesn't have a problem with his and he has a flat screen. It goes out sometimes and we have to keep rebooting. Now they tell me we need another modem and they want to do an appointment but I've been too busy to make an appointment. Another thing, when I first got this and we couldn't make it work right, they told me that they didn't have cable anymore.

We have been with Mediacom for many years, ever since we've had TV and we've lived here since '65. I started out with the basic package at $10 and it's up to $42 now. That's how much it's gone up on its own and I'm disappointed on the price change all the time. We didn't get any extra channels so it seemed a little bit strange to me but if they were giving me extra channels along with it, that would be different. Then one time I mislaid my bill and found it a month later. So, they charged me over $12 which I find a little ridiculous because I was a regular customer paying. I don't mind a dollar or two but $12 was a lot. I talked to my daughter and she didn't like the way they kept raising their price either.

I've been with Mediacom for 30 years and I've always had the lowest speed and the basic package for the TV because I don't always use the internet and I, more or less, watch the basic channels on TV. Like this week, I haven't been on the computer all week and I got Netflix and I watch that sometimes. They were very helpful and everything was really good, but I just can't understand their billing department. I upgraded because they called me and said they didn't have the low-speed internet and my old modem wasn't any good anymore. But they said my bill would stay the same because I was already locked in with my low speed. My bill wouldn't go up and I could buy a modem from them for the special pricing of $89. The lady called and checked with her supervisor, he okayed it and I paid for it right then.

I got internet, cable TV, and a phone from Mediacom. It's convenient that they're local so if something goes wrong with our internet, they are not too far away to come and fix it. The cable installation was good and the installers came when they said they will. However, the price has been too high and they keep raising it up. But, everybody has been nice.

We were with AT&T and we changed over to Mediacom a couple of months ago. The installers came right in and did their job. I use my phone most of the time and everything has been working so far.

I had service with Mediacom through 2009 when I left because of service outage (no disaster avoidance in place). I had received constant letters about new and great service in my area, so I contacted Mediacom and purchased service this past November. On 11/26, an independent contractor arrived at my home where he promptly told me he couldn't complete my install because there was no drop for my home. He said he'd let his boss know and someone would do a "drive-by" to figure out if they really serviced this area. I explained that I had service before and he said his system didn't show a prior service. No one ever called me or came back.

I have been a customer for going on two years and they just keep raising the price. When I called they said there was nothing they could do because they could be charging more. When I asked for the manager she just hung up the phone on me. I started out paying around $100 a month for tv internet and phone. I'm now paying $160 a month and the lady on the phone told me they were about to raise it another $30. I wouldn't recommend them to anyone.

Mediacom was the only one available at this new building that I moved into. Signing up was very simple. I called and told them I wanted the basic service, the lady signed me up and I got service the next day. Also, the tech helped me when I had a problem. Everything is good and I get excellent service.

We have been with Mediacom for over 25 years. When we had an issue with Mediacom we had to make 3 different phone calls. The first two calls, they kept telling me that there was no problem. Then the third person I talked to did a good job. She was very nice and she took care of our issue. Also, it takes them a long time to get here. But that was quite some time ago and we haven't had any problems lately with Mediacom, except that the bill keeps going up every once in a while. Overall, we are happy with Mediacom.

Mediacom Cable comes in much clearer and don't have to fool around with a dish on a roof. Their team has been good every time I call in or ready to pay a bill. I usually pay it right off and then they send me a deal saying that I paid for it. Anytime I needed anybody, I'd call them and they'd send somebody out and he would go over with me and get it straightened out. I'm real satisfied with it.

We've had Mediacom before. Then, we had DirecTV but they got too expensive so, I went with Mediacom again. I got the phone, internet, and cable. And my experience with their sales team was all right. They told me everything that I needed to know and all the questions were answered. The installer was also very courteous. The internet speed's great, too. However, there is one thing I've been having an issue with. Every once in a while when I go to TiVo, it'll tell me that it's not communicating with the internet, that I've got a cable unplugged. But I have checked all of them, and they're all good and tight. And what I've been doing is resetting the internet, then it comes back on. And It's done that three times now. But I'm satisfied with my experience with Mediacom.

I have internet through Mediacom. I was going to have cable through them also but the first time they came out, they just left. I then went with DirecTV because I called Mediacom and they said it would be three days before they could get back out. I had a problem with Mediacom's internet a few days ago and a guy came out and didn't solve the problem. He told me that the boost from my router wasn't strong enough. My internet worked fine for the first month and a half I was here and now I can't even get Wi-Fi in my living room. I'm not happy because I have to go to Wal-Mart and buy a booster which runs about $25.

We’ve been with Mediacom for years and we’ve been very happy with my experience with them. We have two TVs and the other one is new. And I used that one, I only turned it on and off. We get all the stations with just one because when they put the new TV in, that's how they programmed it. For some reason, the second TV was out and I grabbed the wrong one and screwed it up so I had to call them to tell me how I could get it back in focus.

Having Mediacom internet has been nothing short of a completely frustrating and stressful experience. For years now, we are constantly on the phone with them either setting up appointments for a tech to come out, or trying to get reimbursed for service downtime or poor speeds. We pay for the package around 200mbps download and am currently between 1 and 5mbps. It's like having dial-up all over again, but paying for top-notch service! I'm lucky to load up a web page in under a minute sometimes, let alone enjoy streaming anything or playing a game @ 1-5mbps. We are completely unsatisfied with the lack of commitment to service and excellence from this company. Years of frustration, poor service, and dead end phone calls. Customer service (technical support mind you) has near zero knowledge. They are basically secretaries that answer phones just to say they need to send someone out.

I've been with Mediacom for over 37 years but I come out of the way they do. I don't understand why some people can have HBO and all these other show channels with a regular cable and they will be paying less. They call it a business deal or hooked up through the internet, like $89.95 and some of it is $77. Here, people on social security just need regular channels, and Mediacom would go over $107. They taxed us.

I have Mediacom for Wi-Fi because it's in the area. I've had them for a couple of years now and I don't have any problems at all with them. Also, the ladies at their office are very nice when I go there.

They've made changes to the channels and it causes my TV and Internet to go out. Called in to report the issue and was told a technician will come out in a week. When no one shows up called in and was told technician tried to call the home line, but no one picked up. My phone is connected to the internet so of course I can't pick up when internet is not working. I was told it will be another week before they can come out. Do you have like 3 people working at Mediacom? Please do look into my case if that's your response because it's still not working. If anyone is looking for Internet service go sign up with CenturyLink because that's what I'm doing now.

I had Mediacom before, used their cable, internet and phone, and I'm sticking with what I'm familiar with. Their salespeople were all pretty good, especially the one who came out to bring my TiVo box. He explained everything very well, answered all questions and I was pleased. I use Mediacom for watching cable when I'm at home and being on the internet like Facebook. Overall, my service has been perfect and I hope the company doesn't change and merge with anybody else.

I've started with Mediacom back when I moved into Cedar Rapids from Iowa City which was 38 years ago. And I've had a great experience. It's just that sometimes, they bug me and call for a new phone. But I am as cheap as I can get because I don't have much money. I kept hanging up on them. And one time, their people didn't come out for three or four days and that pissed me off. But when they get here, they do things right, talk to me, and then they go. It's either that or if they can't fix it now, they come out on the field and do it. But most of the time, they can do it in the office. My brother uses the service to listen to or watch a lot of stuff and I put it on that Cowboy channel. I'd recommend Mediacom.

1) When your phone and internet service goes out and you have to borrow someone else's phone to call in, the first thing they say is to go to their internet website. IMPOSSIBLE.

This issue has been resolved and my Internet is finally up and working. Upload signal is still an issue in my area and causes times of no or poor service, but from what I have been told by technicians, this is an ongoing problem in the area that is working on being resolved.

I had ImOn and I had a frustrating experience with them. We can't have satellite here so it limited me to Mediacom and a few others. So I decided to call Mediacom. We got the cable TV and telephone service from them. The sales team was very pleasant except when I asked price wise. He quoted me about $80 a month and my first bill was $130. But, they were charging me for a DVR which I don't have so they took $15 off the bill. We're on minimal social security so it was important to me. We got it down but not quite where I'd like it. We paid $150 for ImOn and that kept going up and up and I thought that's ridiculous. So we're at $116 which is okay. My experience with them has been pleasant and good so far.

I got more TV stations with Mediacom than whatever else they were offering. I lived on Bellevue Avenue in Bettendorf and I had a couple of problems there with it but they always arrived on time and fixed it for me. They didn’t make any excuses for not coming and were never late. I also have their phone service. I like Mediacom and I had an excellent experience with them.

At that time, Mediacom had a good bundling program. It worked good and it was a reasonable price. I've had several talks with their reps because of problems and they seem to solve them within good time. My experience with them is fairly good but they've been increasing the prices.

When I moved into my apartment June of last year I had no choice but to use Mediacom because that's what they use there. I only have digital cable services from them. I’ll be 90 years old in 24 days and I watch TV every day, practically day and night. The cable installation went fine, it was right on schedule. When I had a problem, the Davenport office was closed because they were relocating. I went to Moline office and I was told that, "Unless three people call, we don't come out." I was not impressed with the Moline staff, it seemed like they couldn't care less. Evidently, it was Mediacom making some changes with their programming and I know they changed some numbers. I’ve been to their Davenport office to get a schedule and they haven’t printed it. I got my bill yesterday, I'll drop off my check and see if they've got an up-to-date schedule.

We've had Mediacom cable for over 20 years now. They were the city's main carrier and our first choice. They've always been real good. The couple of times we’ve had problems, they were very polite and accommodating. When I get angry and upset with them, I let them know what my feelings are and they always listen willingly. When we call, there’s usually a little thing saying they have an outage in our area and it would be fixed. We use the cable every day and we watch more of the old programs like Murder She Wrote than the newer ones. Some of the reality shows are ridiculous because they’re scripted. When I complain to them about it, they tell me that they just purchase this programming from these companies. Then I always say to them to find something better.

We originally had CenturyLink when we first moved to the area. However, CenturyLink didn't send us our second month's bill and then cut us off. So we looked around and Mediacom has an internet package. We stream all of our TV and we don't use cable and Mediacom was decently priced for the internet, so we went with them and we've been really happy. The only thing we didn't like was nobody alerted us that we had to pay $80 or $90 on delivery and on the connection. We had set it up between paydays, and nobody had told us that until after they hooked everything up. That was really frustrating for us because we wouldn't have set it up when we did had we known.

Several of our neighbors were using Mediacom and they seemed to be handy, so we went that way. We have their phone and internet services, and I got every channel they put out. When we call, the techs that they send out are really polite and they do their job. The biggest problem they have is I've been a customer for years, and they come out with a slogan where they say they'll give the new customers this and that. But what about the customers that are loyal? They do not take care of their long-time customers, and I feel that's one reason a lot of them leave.

We had dish when we were on the farm and when we moved to the town, we couldn't have dish so we went with Frontier. But they were struggling and they didn't come twice. My son had Mediacom and that's why we went with them. But the area where they were going to hook up Mediacom wasn't active and the hook up was a little bit of a long ordeal. They had to drill under a neighbor's driveway and run a line from over that direction. The people who did that had Frontier and they had been running the line and our neighbor complained. They had not done a very good job. The line was buried not even an inch deep.

This company gave me a quote over the phone for a bundle package including cable, phone and internet. The channels and prices were explained to me. After having the cable installed and finding that we did not have all the channels that we were told we would have I called to find out how much more it would cost to get them and to see why I was told I would get the channels I was missing. Just to find out that the price I was quoted is not the price I would be paying. I was really upset and the rep on the phone told me that he would give me a credit for the first month but there was nothing he could do for the following months. I didn't have time to speak to a supervisor at the time so I didn't ask for one.

Mediacom is pretty useful. We got the phone and internet and the installation was alright. It's for personal use and sometimes if people can't get me on the cell phone, they'll use the house phone. But the phone went out and then it went back on, then I didn't have that for about two weeks. Also, I lost my internet and Mediacom came out and fixed it.

I'm in an apartment complex area where most people have Mediacom. When I signed up for Mediacom, I paid $149 but then my first bill had even more which surprised me. Mediacom also had more taxes than I did. I originally thought with the 3Mb in bundle, it was gonna be around 80 some dollars but now it's $114 a month. I'm rather disappointed because I'm on a very limited income. It upsets me a little bit and it's more than I bargained for but I need the internet because I have a smart TV.

I am a Mediacom customer and sadly must report the service leaves things to be desired. I've had a number of issues which took me multiple service calls to get resolved because most times the installer wanted to blame issues on my setup and not the actual cause of the problem. After months of arguing I finally proved it wasn't my setup and things started to get resolved, however they still aren't 100%. The company is about the only real "high speed" internet service available in the area and you can definitely tell they know they have that monopoly. They change your service, adjust your billing, and never notify you of changes. I have on multiple occasions noticed a spike in our bill and had to call customer service to complain about the issue.

Mediacom was handy and it looked good so I had their cable service installed. The installation team did fine and showed us how to use the service. Mediacom does well but the quality of the cable service could be better.

I had Mediacom installed exactly a year ago and their fellow had a hard time finding the cable outlets in the house that I moved into. But he worked at it until we got it done. I paid my bill, had TV and the quality was always good. But I had my service transferred and now, just have their cable TV. I called today to get it hooked up but they can’t get to me for a week and a half and I’m a little upset about that. I’m in Maquoketa and I can’t get any antennae reception at all in this town. I’m going to be completely without TV for all this time. When I ended my conversation with the gal from Mediacom today, I was cussing and spitting about it. I told her how disappointed I was with her today about it.

After multiple calls, Mediacom determined and fixed an issue upline from my house. I now get the 200 Mbps speed I want.

I've been with Mediacom for a lot of years. I have their phone, internet, and cable services, and they're all good. I recently had the TiVo installed and that went flawlessly. And when the internet connection to my TiVo system had gone away, I called their customer service and they walked me through how to get it back on. They answered my question quickly and it resolved my problem.

We bought a second home in Bethany Beach, De 3 1/2 years ago. Mediacom is the only cable TV provider along the coast other than a Dish TV service. We have Internet and TV service through Mediacom. I have had to call them at least 25 times for outages, poor signal, interrupted service, etc. since they started providing service. And there would probably be more but we are not at our second home very often. This is a horrible company.

They disregard veterans. I contacted customer service on behalf of my son who is deployed. He asked me to have his internet reconnected prior to his return. I was told he has to pay the installation fee and first month's service on day of installation. I asked if these fees could be added to his first month's bill to keep him from having to transfer money from overseas. Most companies allow this. They refused and had no compassion for trying to assist a veteran get back and settled at home.

I called around different places in my area and Mediacom was the one with the fastest internet speed where I was living. They came and hooked it up and it's been fine as I never had any problems with them. I also moved so I had to have another installation in my new house, but both installations went really good. The second time was even very good because I moved into a brand-new house that didn't have any cables or anything hooked up so they had to drill holes to hook it up and they did a good job. I have no issues with the quality of service and I use it almost 24 hours a day for personal use. It's been a good experience and I'd go to them before anybody else.

I have never dealt with a company with customer service this bad. You call in to get help and the representatives know about 7 sentences and those are the only responses that they have. I have had nothing but bad service with this company since signing up. Calling in what seems like every month with issues. Have had multiple DVR and modems replaced. I find it funny when a tech comes out to check on service and says the guy before this visit did this and that wrong and that's the problem. Service works a few days and then I'm calling in again. This week alone 6 times. Have been waiting for 5 days to get service fixed. So it seems that the problem all along has been outside on the pole down the street. And I have been suffering through this for over a year and I had to demand a refund yesterday when I called was never offered to me.

I recently moved home after college and needed to cancel my Mediacom Internet subscription. I had the company for 3 years because there are very few choices where I live. Apparently throughout the years and many moves, a modem that I had been renting went missing. I still do not know what happened to it, but needless to say, I did not know it was missing or that they thought I had it. I turned in the one we had hooked up in the last house I lived in. Without trying to contact me, Mediacom sent my account straight to their collection agency, immediately affecting my credit. I, again, had no idea about the modem.

When I moved to this apartment, I had Mediacom installed because there was no other service available. The guys who installed it looked like a couple of dope-head hoodlums, and the DVR box had mud all over it like it had been run over by a truck. The DVR box quit working, finally.... just died. I have called Mediacom before and when talking to the person on the phone, they do line checks and tell me I have bad or low signal strength. But when the smart-ass field tech comes, he says there is nothing he can do about it. He has somewhere else he has to be, goodbye.... My cable box has been dead for over a week now, and my internet is messed up, as usual. I am going back to DirecTV as soon as I can... 200.00 a month is crazy for the service I get from Mediacom.

We had a good experience with Mediacom. They’ve always been real nice. We go to their office sometimes and pay our bill, and it just works out real good. We had cable before and then we dropped it and got satellite. Then we moved again and every time it snowed we couldn't watch TV. We thought to just get the internet and have Mediacom over here. We ended up ordering the phone, TV, DVR and the internet. We called them up and had somebody come to install it. The installation team was on time and very nice getting it all in. The only hiccup was they couldn't figure out how to get the TV set up in the bedroom because they didn't know where the signal came from. Finally, the maintenance guy who knew where the signal came from took the installer out there. I like it and would rather do it than the satellite. Now we can watch TV whenever we want to.

I looked around to get a better price and it's hard to get the internet in our area even if close to the antenna. The companies say I don't have internet service so I went to Mediacom and they tell me they can install everything to get the service. I had a really good experience with their sales team and the installation team did good as well. I asked if I could get the cheaper service but they said they don't have it in my area so I pay $60-something for the internet service. Still, Mediacom is a really good company and has a really good service.

Mediacom was the only one in my neighborhood. I was happy with them until the internet kept going in and out. I had somebody out here five or six times within two weeks. Their repair people are nice and friendly, and they replaced everything they could think of. So going through all that frustration, I finally asked one of the guys to go up and check the wire between the house and the box. And that was it. But I still have issues with the connection.

We have been with Mediacom for 35 years. We have our cable, internet, and phone from them. We never had any problem but all we get are reruns and we're just tired of them. But, we always have good service from Mediacom.

Alright first let me start by saying I have been with Mediacom for going on 3 years now. I recently had to switch my contract over to a new service. I went with TiVo. Ever since my internet has been dropping randomly throughout the day every day. I finally got tired of not being able to watch on demand so I had Mediacom remove me from that contract. I was within the 90 day agreement and was able to successfully be placed into a different contract.

Mediacom's what we got in the area and that's what I've had for nine years. I only had the family basic and I upgraded the services when my daughter moved in. We got the internet, wifi, DVR, and home phone. The TV here is on for 24hrs a day. I watch two channels and my daughter does the rest. I've had a great experience with their sales team. Dean was the one who originally put it in and Dover Mike services all. Everybody knows him here in the senior complex. We've had a hiccup and they were able to get back out three weeks later, which I understand because that happened over Christmas. They've always made everything right.

I love Mediacom because it's the best. I've been a client for a while and they did the installation almost a year ago. I picked the box up in Clinton but I live at Mest Manor in Savanna. I got my own cable but I'm paying a little extra to get a box so I could get the guide and several different things. I also got The Smithsonian which I really like. I pay $8 a month for the service. I'm very happy with the service and I love the quality. Every once in a while, the service screws up but it only goes out for an hour one day out of a year. It's been a very excellent service.

I had problems over a year ago with Mediacom's service because I kept dropping. The modem was the issue so they replaced it and the problem got fixed. Also about two months ago, when the weather got real cold, I kept losing the connection but the technicians came and one of them explained that they have a lot of problems because of the cold weather. They fixed that too. On the other hand, I'm paying too much now. I live in Bettendorf and I have someone here who lives in Iowa City. He's paying about half what I pay and he has the same service. I dropped my cable so I just have phone and internet now. But other than the pricing, Mediacom's service is great.

Mediacom is the only cable around here and we have them for more than five years. However, I do not appreciate the people who I call wherever they're at. They tell me one thing and they don't do it. My husband has a defibrillator pacemaker and the last time it went out, we could not use his machine to check the pacemaker because we didn't have a telephone service. I told Mediacom about it and it was over seven days before we got it back on and I don't like that. Otherwise, the techs that come out to the house are nice and wonderful - you couldn't ask for better guys.

My sisters told me about Mediacom and helped me to get going. I've been using them for about six months now. They're better than the dish I used to have in Texas. That one was always going out and I got tired of that. On the other hand, Mediacom uses cable and I'm glad it's always on. I don't have to worry about the weather or anything going out. However, I have a phone with them and at first, when I'd be talking to someone, the call would just disappear. I couldn't hear the person on the other line but he could hear me. They said they were trying to get something worked out between the box, the computer and the phone because they weren't jiving together. And so far that hasn't been happening for about a month and a half so I'm pleased with that.

My service with Mediacom is down too frequently. In the past, I have been working with the Total Care Team (Supervisor Corporate Relations/Escalations). This department WAS "my knight in shining armor" as they would square me away and get a technician to me quickly. However over the months that I have been calling. The service from this department went from great to awful. It seems as if they have moved around some of their employees to different departments. They seemed to have moved all the rude reps to the Total Care Team. I am not even sure why it is called "Total Care" anymore as they could care less. I called today thinking that someone would assist me and all I received was rudeness from 2 different representatives. Jamie and Robyn both talked over me so badly that I called in to cancel the service.

I've been using Mediacom on and off for the last 15 years and I enjoy their programming. I haven't had any issues and the customer service representatives have been excellent.

I have been a Mediacom customer for the past 8 1/2 years mainly because there has been no other major competition. I pay $200/mo for HD cable and Ultra50 internet. Neither of which seem to work half of the time. HD channels cut out and you have to switch over to regular cable. The cable box freezes up while trying to change channels, exit from the DVR, etc. It's frustrating. I work from home and my job requires that I have reasonable internet connection. It cuts out all of the time. Sometimes for 4 hours at a time. Businesses and other residences nearby have also been impacted. I have contacted customer service numerous times to get an answer and they tell me that everything looks good with my speeds and that they see no interruption, so they'll have to get a tech out to check the lines. This has been the response 3 different times.

I got my internet through Mediacom because of the speed. The sales team has been okay except when we were trying to get the modem set up at our apartment. The salesperson who I spoke to in person in one of their offices told me certain information that wasn't true, unlike the person I spoke to on the phone who was fine. It was just sort of a minor inconvenience, though.

I thought Mediacom was cheaper than DirecTV because every time I got a bill from DirecTV, it is always raised. However, this month's Mediacom bill is $99.23. My son was home for Christmas and he ordered two movies to watch on TV but I don't know why the bill raises so much. My other bill was $79. I can't really afford this but I have to have a TV. Sometimes, I have to call in because the stations go out. I have some, but some of them that I watch most of the time don't come in very often. They Mediacom reps give me a runaround and I don't know if they were telling the truth or what they were trying to do. I don't like that but this is the only thing I can have in this apartment because it's hooked up for Mediacom Cable. I wouldn't recommend it to any friend of mine. That's the honest truth.

Had break in service and poor response for action. After threatening to cancel service, our internet and cable miraculously was restored. Paying extra for sports but find most games blacked out. VERY frustrated!