Mediacom Cable Reviews

My service is down again, so I am writing this on my cellphone. (Thank you MediaCom for making me use my data unnecessarily again). This happens several times a week. They have replaced or supposedly fixed their modems installed in our house at least three times in the few years we have been with them. The last time was just a few weeks ago. There was a service call scheduled, and no one showed up and no one called. Why should we as consumers have to pay for service that we are unable to use. We have phone, cable, and internet through them. So, when service goes out, our phones do not work.

I've had Mediacom for years and their reps have been nice. However, I don't understand why my bill is so high all the time. I just had it paid down and today, I got a bill for $200+. I only got basic cable and I have Showtime on for $6+. I don't know how to understand the bill. I got it all down and then, it's so high again. Nonetheless, I like the cable services because if something is wrong, their techs usually come to fix it. We have a whole bunch of channels and they are good. I just wish they have more movies on some of the channels since all of us like watching movies. I just can't afford the big movie channels.

I’ve had Mediacom before and I was very satisfied with them so I went with them again. Their reps were very honest, straightforward. The installation was very satisfactory. I do games and a lot of surveys so I go on the internet a lot, and their internet is quick. I’m very satisfied with their service.

We’ve got phone, Wi-Fi and cable from Mediacom, and my experience with their sales team was fine. They said I could have three more hookups with the service I was getting. However, when I got here, I discovered that they wouldn’t drill through the house to do it. And I had one bedroom that I wanted the service in that they were gonna have to go through either the basement walls or into the siding. So, we didn’t get that done. But that turned out to be no big deal. The installation was fine. The guy was rushed but it all worked out fine. The cable is off a bit sometimes, which surprised me a little. But it’s not unusual here. I have a Kindle which I use a lot as I read quite a bit and I order stuff from Amazon, and their internet speed seems decent..

I had Dish Network before and I was dissatisfied with their service. Their sales team came by, talked to me, and said that I would be getting the same channels as I did before, but they didn't say that they were gonna take five channels away from me. I'm a baseball nut and it was advertised that a game was coming on that night. I sat there and waited for the ball game to come on, but as soon as the game was supposed to start I was notified that due to unauthorized channels the game would not be showing. This happened three times. Then one night, as I was watching TV, I got up and went into the kitchen to get a drink of water. But when I came back, the channels had changed. I'm with Mediacom now and I don't have those problems. I've had their TV service for a few months now and I'm really happy with them. My experience with them went great. I like everything about Mediacom and I wouldn't switch now for anything.

Mediacom was the only cable company that was available to us 30 years ago and we’ve always been with them. As soon as we had cable, we got connected with them. We wanted to be able to get cable so we could get good reception. We now have Mediacom's internet service too. My husband who passed away four months ago was the one that used the internet. But I have grandkids that come out once in a while and they have smartphones. So, I keep the internet service for that, although I don’t do the internet, the computer or the iPad. I called Mediacom a while back to see if I could get my rate lowered a little, but they said they couldn’t do anything about that. So, I’ve been thinking about discontinuing my service with them and looking to see what else is out there. If people don’t use the service much, they should not be charged as much as people that use it all the time, but it seems like they are doing that.

We have two Mediacom cable boxes. A month ago, we had them go bad and Mediacom Cable was right here and replaced them. They're getting pricey but they've been A-okay outside of their price.

My son and I are enjoying Mediacom. We kept CenturyLink for years and they kept increasing their rates. Plus, they said I had to have a dish for DirecTV. I didn't want a dish on my house or a pole. That was when my son explained Mediacom. I said, "I'm gonna go there and I'll go with that. I'll change." We're real pleased. We have the whole setup - the phone, the internet and the TV. I was pleased with the people that put it in. They explained everything, and everything went smooth. They stayed and made sure everything worked right, and went over the remote. Mediacom is not costing me as much as CenturyLink. And at my age, that helps too and I don't like changes. I'm pleased the service.

We're not too satisfied with our cable service but we just keep it anyway. We weren’t getting HBO and all the 50’s. We got digital and it wasn’t coming in. Mediacom Cable came out and did a little bit, but they didn’t really do anything. So, we called them and they came out again. The service comes and goes. The representatives said once that it might have to be rewired. They also said sometimes, those up in the 50’s takes a higher frequency. I don’t understand what they're talking about. But Hallmark comes in. That’s one we watch quite a bit.

I use Mediacom for my business and home and have always had problems with their service and billing most resent was for my business (I have phone cable and internet) my contract had been up and Mediacom was imposing a rate increase plus the renewal of my contract for 3 years a rep of Mediacom by the name of Justin had contacted me for the contract renewal. After playing phone tag with him for 2 weeks we finally got together and I signed the new contract electronically. Justin also informed me that I would be getting credited the extreme amount I had been getting overbilled from the time my contract expired that it would only take a couple billing periods to show up (my price went up from approx. $95.00 a month to $223.00 per month the new contracted price was $129.95).

I've been with Mediacom for 12 years but I'm only here for six months out of the year and then I put my service on hold. The front desk people that I've talked to have been very polite and helpful, making it as easy as possible to get the service turned on and off. The only problems that I had while I'm here this season is when one of the service techs came out and by accident, turned my service off because he was doing something for another person behind me. At that time, I didn’t know that’s what it was and I had a hard time finding somebody to come out and fix the problem. I was without service for almost three weeks because it was really a busy time. So I was frustrated about that.

We finally had cable back in town and Mediacom is the only provider here. So, we signed up with them and we have their phone line, internet and cable service for a month and a half now. Their customer service team was good and they answered all my questions right away. The techs they sent out were pretty good as well. But sometimes, the internet would be spotty and they're trying to figure that out.

After going through several rental modems (7.50 a month). Finally bought my own. Using Mediacom compatibility list. Unfortunately I wasn’t informed until after purchase the modem purchased, the modem has to be MOCA also. So another 40$ purchase for a Mediacom MOCA. I’m good to go. Nice to have wifi without interruptions (spooling). So a word to the wise. Don’t rent their junk.

I have cable and internet with Mediacom. They also gave me a phone number for a landline phone. The installation was fine. Everything went smoothly. But I keep losing my internet three or four times a week. Now, I have to call them, and there's an automated answering service and through that, they've been able to diagnose the problem, and reset the modem on their end. So, that has been taken care of. I did have a guy come out a couple of weeks ago, and he said there was nothing wrong with it. But there's something wrong and it varies. I can go a number of days with no problem and then all of a sudden, it'll happen two or three times in a row. I don't know what's going on, but it's not difficult for me to call them or go through their automated system. I don’t want anybody coming out since they don’t do anything. But the next time the problem happens, I am going to have to get somebody out to look at it.

I've been using Mediacom for quite a while. They're the only provider where I am. Though service goes out every once in a while and it takes almost a week for Mediacom's team to get here, they usually get here and do their job.

We had some problems with DirecTV and we would never go back to them. We needed more than what we had so we signed up with Mediacom. I got internet and the basic package for cable. The installation guy was quick and very polite. He had a good personality. The quality of the service is pretty good. We've never had problems with it going out, even in any of the storms that we've had.

I had Mediacom before and recently, I went with them again and signed up for their cable, internet, and phone service. So far, I don’t understand the channels they have. They show movies that are 40 years old or more over and over again and we get charged for them. But they're old movies and who wants to watch them? Mediacom is charging way too much, so I had them take off some of those channels. After that, I thought it'd stay at 148 but my bill still went up to 152.50. It's not supposed to be higher and I'll be calling Mediacom about it. When people have to pay that much money, they are always somewhat dissatisfied. Also, they came and put in some trivial boxes. They said they'd be free then they started charging for them so I had to take them out.

People at Mediacom were nice and treated me nicely. I've been with them about 20 something years for cable service. Everything has been okay and I'm satisfied with the service I get. They do a good job.

It was convenient for us to go with Mediacom and their sales team was pretty good. Installing the equipment went good as well and so far, we got their internet and phone service. Sometimes, it seems like the internet is a little slow. As a matter of fact, we were thinking about trying to upgrade to a higher speed to address that issue. Also, whenever we try to call Mediacom to get anything done, we are kept holding off a long time. But other than that, we’re pleased with their service.

I’ve been with Mediacom since 2001. All the other cable and internet companies here suck and Mediacom is just the better of the worst of all evils. I have usage issues every single day. My son is in high school and he has a tablet to do his homework so when the internet is down, he has to go to other people’s houses to do his homework. I've called and I’ve had them come out four times this year. And usually when the techs come in, they don’t tell me what’s going on. They'd just go down and say that everything is fixed and then they leave. They made me feel like I’m in the wrong. They made it seem like they’re coming in for no reason and I don’t know if they’re putting that on the paperwork.

Previously, I had DirecTV and I quit because it got too expensive. They kept going up in price all the time. Eventually, they got too high I couldn’t afford them. I switched to Mediacom and my experience with them has been fine thus far and I'm enjoying it. With all the snow, I haven’t lost service once. I’ve had problems with it but Mediacom has taken care of them.

Service was so unreliable I had to switch to LTE. You can not run a business with their phone service internet and all turns on and off at odd times. I never got the 60 mbps internet I paid for from day one. I got around 9 mbps max. I gave them every chance to make it right until I just shut it off. Then they sock me with a cancel termination fee of $6,797.12 when they failed to honor their own contract. Do yourself a favor. Stay far away from this trashy company. This is my 2nd rotten experience. They do not care to make it right.

In Gulf Shores, AL we have one choice, it's Mediacom. Our Services has a tendency to go out a lot. Not sure if it’s because of corrosion, salt air etc, but I suspect poor management locally. My service has been out now for well over a week, (that I know of) I called repeatedly to get someone out to fix the problem, which we now believe strongly through deduction to be on the pole. The pole in front of my house is an embarrassment and looks like a spaghetti dinner, wires all over the place. I was told by a neighbor that they had issues with service for 2 weeks, I was also told that a bucket truck had been out a day before we arrived in town working on the pole. Who knows??

I like Mediacom and the programs they provide. I don’t know what I’d do if I would lose what I have now because I got the entertainment that I want. I just have a plain, old TV, and I have a very simple program. But the service has a lot of fade-outs and it is getting a little expensive. They don’t give me any advance warning when the price goes up. They just add it to my bill and send it to me.

First off, I want to be sure to state that I have no issues with the Installers and/or technicians that came to fix my internet issues. These events took place over a 5 week span. Initially my internet service degraded to a point where I would sometimes noted speeds in excess of 60mbps, other times it would register less than 1MBPS.

I got all three services from Mediacom, but I only have TV and internet right now. I’m still waiting for Mediacom to sort over my previous phone number. I’m having a little concern about that right now because it's been three weeks now. It was my previous provider that disconnected the service, and it’s becoming a little hassle right now, but I’m not blaming Mediacom. But so far, all my family is pretty happy with the TV.

Mediacom equipment received in Moline, IL 1/11/2018 by FRASER. In the box was Mediacom equipment and by error DIRECTV EQUIPMENT. NEED DIRECTV EQUIPMENT RETURNED. I HEARD NOTHING FROM MEDIACOM. This is the ONLY glitch I have ever had with Mediacom. Your service was good, generally consistent. Would recommend to others. If possible will use your service again.

In Dec. 2018 we contacted Mediacom Home Security because our smoke alarm and motion detector sensors were not working. Service tech came and tried 4 different smoke detectors and all were giving false alarms. The tech removed the smoke detector indicating that he would follow up and schedule a replacement. After two months, I contacted Mediacom to try and get the problem resolved and get partial pro-rated account credit for the 2 months without fire/smoke protection.

I was running on the antenna here on the building and the picture kept messing up, so I called Mediacom and got hooked up. I have cable and phone services from them. I had good credit with them once when I was in Manchester, so that's why I picked it. And I got a good deal each month, so I'm happy with the service. I do some channel surfing, and I found two more Christian channels. And that means all the world to me.

We’ve been a customer of Mediacom Cable for a long time and our experience with the company has been good throughout the years. Back at the time, I didn’t think all of the other internet or cable providers were available and I didn’t know anything about them. My husband is 89 and I’m 86, we don’t have a computer, our phone is with AT&T, and we have just the regular program for the TV that we watch, but the cost of the service has just gone up to $110 for us. On the other hand, my son and his wife have a computer and they have the TV, their phone, and the internet on the same program with Mediacom, but they only pay 130 something. So, it seems to me that for what we get, it's is getting to be very expensive for us.

I liked Mediacom’s pricing and I got cable and internet from them. I use it for entertainment and Google. The interaction with their teams was good. The lady I talked to and gentleman who came and did things were wonderful. I would recommend Mediacom and tell people to switch to them.

I was with Direct and I didn’t care for Direct at all. I decided to try Mediacom and the service with them is 100% better. Everybody there did a super job. I have internet, TV, and there's a phone hooked up and it was pretty easy when they installed those. Also, I don’t lose the TV all the time like I used to. Keep up the good work.

I live in a 55-plus unit and they have Mediacom cable through the whole thing. I was with them since the 9th of January and they were okay. However, I canceled since I put an antenna up and I get better TV than what they have to offer here. I'd still recommend them though.

Getting Mediacom back - Stuck in contract with Dish for 3 years, cannot wait till I can have Mediacom. Dish dropped HBO, Cinemax and other channels, but not price. Faded in and out all the time. Missing favorite channels. High winds are the worst.

I have cable and internet services from Mediacom. The internet stays off quite a bit. And there ain’t much to the cable, however, there is nothing else in my area but Mediacom. Other than that, the service is fine. Every time I call, they come and check whatever’s wrong.

Customer service was helpful and always is. Every time I have to call and they are always friendly. They always answer my questions and help me with the problem. I am glad to be your customer. I am computer illiterate so they really help me with my problems no matter how trivial they may be. And they never treat me as if I’m computer illiterate and this means a lot to me. They are always very nice and helpful.

I'm totally dissatisfied with Mediacom. We were promised what our monthly payment would be after they deducted the $15 a month for three years. That's not true. Then, we found out that we're supposed to be getting a $200 credit card. I haven't got an answer on that one yet. Some people say you do, some people say you don't. Also, they set it up to have everything here to install it on the 4th of January. The equipment wasn't even here yet. So, then we had to back set it to the 11th of January. The equipment showed up and we got everything hooked up. And the next thing we know, we'd be scrolling through their guide to find something to look at, and it just starts flying through them all by itself. Then, we started getting the checkerboard channel, and we'd lose volume or checkerboard picture. So, then we finally got somebody here. We came to find out it's the box. They give us all of these excuses.

Mediacom has always been really nice. Their reps help me if I need questions answered, and they’re very good about explaining things to me. I got phone, cable, and internet services. I like the channels that I can get like Hallmark. We’re big fans of that. Sometimes it takes a little while for the internet to load. It’s kinda slow. But the telephone service has been really good.

I've had Mediacom for quite a while and I like them. We've got internet and cable and it's been real good. They've always tried to help every time I call so I've never had any problems.

The installer of services was very knowledgeable of all aspects and communicated info very well and made sure everything worked. Please tell "old Steve" we were impressed with his knowledge and abilities. Keep up the good work and services. Thank you for your services.

I had DISH and I wasn’t happy with them. They had too many outages. I walked in to Mediacom office and told them what I wanted. They gave me what I wanted and they gave me an approximate time to install. They called me on the way over, they came in and hooked the cable up. Everything went fine. Their service is great. Any time I’ve had an issue, it was taken care of right away. However, it seems like I pay a lot. So far, I have more channels than I need because I’m not home often. But I can watch whatever I wanna watch and that’s what I want.

The previous company I had kept going up in price, and it was getting so bad that I had to switch. The sales team at Mediacom answered my questions in a nice manner. There were a couple of blunders during the installation but they got it all straightened out. I’m happy with the service.

So far, Mediacom's service is good. But I haven’t always been happy with Mediacom. The first time was lousy. They kept me on the phone for a service call for 90 minutes, and I hung up the phone and drove down town and gave them the equipment and said, “We’re done.” But I was mad at another cable company, and Mediacom was local. So I went back to them.

We had 5 TVs in our house that worked fine! We called to cancel HBO and were advised to upgrade our package and it will be better and cheaper! Ed said yes! Worst decision ever! The service rep installed new boxes on Friday before the Super Bowl and all worked. Saturday am 2 TVs did not work and 2 were freezing up. No service rep could be sent 'til Monday. So, Super Bowl plans were canceled! Monday a rep came out and “fixed” the TVs. All worked until 9:00. No signal upstairs! Ugh. I think Mediacom is not getting better. I think they like irritating customers.

I've got Mediacom's cable TV service and I was satisfied for 30 years but now, the service ain’t worth it. It’s always going out and when I call over there, they say nobody else have problems. Then they call back later and say they found the problem somewhere else. It’s never been here at our place. Also, my experience with the Mediacom representatives depends on who I talk to. Some of them ain’t worth a hoot.

I would recommend Mediacom. Their customer service team has done a good job. The first guy that we had during the installation was a little strange, but he did all right. And then I had another guy that just brought me another box out and hooked it up. So far, the quality of service is good.

We're very happy with Mediacom and we got everything we need. The only thing that is a concern is that our set up is so old that when we get the channel information, it doesn’t match with our old equipment. Other than that, when we go into their establishment and deal with their reps, they're very nice and very helpful. They do all they can to make things right.

I’ve had Mediacom since 1974 and I'm satisfied. We've gotten good service from them and whenever I’ve had trouble, they’ve always fixed it right away. The service person that came one time knew what he was doing.

If it was not for the fact that Mediacom is the only internet service we can use in our office I wouldn't use their services. The internet is perfect but they do not communicate the right information. You talk to different reps and they all tell you something totally different. Communication is key to keeping your customers. You can have good service but lose clients due to lack of good communication skills.

I've had Mediacom internet only for 3 years. I have went months with intermittent connections (works 2 days doesn't work for a week). I have never had consistent internet for over 90 days. Every technician they send out (10-12 days after you report outage) blames the issue on the last technician. For the most part technical support has been empathic. I recently called because my bill has slowly increased by $30 over the last 3 years which is an increase I could stomach if I had even a halfway reliable internet connection. With children & attending college online this poor connection has caused me to have to retake courses & chauffeur my children to library on a regular basis to complete homework assignments. This has been the worse experience with any type of service I have ever been provided. They are literally my only option & at this point I am ready to move. If you have an option DO NOT GO WITH MEDIACOM!

Mediacom is local and I like them. I have internet, phone, and cable and their service is good.

I was tired of the service that I was getting from the other place and I went with Mediacom. I got the phone, the internet and the cable services, and the guy I dealt with was cool. The installer was also professional. He did a good job and it went real good. So far, I'm pretty happy with the service. I'm retired and I just watch TV most of the time. I also use the internet every day. I've had the service go out on me about three times though. Once, it was out for two days. Then the other times, it was out for about a day. At first, they said I was having problems with the weather but I told them that the sun was shining and there were no problems with the weather. Then they came out and worked on my stuff. The cables that were on my house were old and they had to replace a lot of them. Other than that, everything has been all right.

I’ve been a customer of Mediacom for 33 years and all in all, my interaction with their team members was good. I have internet and cable from them and when it was installed, the lady who came messed up the order and didn’t set my TV. They set up another appointment and it took me an extra week to get a guy out there who knew what he was doing. I watch maybe five hours of TV since I work 70 hours a week. I’m not your ideal cable watcher. I was calling last time to cancel it but the rep talked me into it because she lowered the price. I was going to streaming because I can get it so much cheaper. Nevertheless, it was a good experience with Mediacom. They should keep the price down or else, I’m bolting.

We have TV, internet and landline phone from Mediacom and their quality of service was good. I use Facebook and I watch TV early every morning and then later in the evening. We watch RFD a lot. Mediacom should lower our bill. We pay a different figure every month and I don’t understand that because we don’t change anything. Our bill was increased $5 this month and I supposed it was just time for them to do that.

I unexpectedly sold my home and ever since I moved into this condominium, I’ve had trouble. I’ve had at least four young technicians here at the house because my phones just go out. Now, my kitchen phone is hooked to a modem and even it was out. It took a week to get anybody from Mediacom to look at it for me. The technicians told me twice that I needed a new phone, so I bought new ones. The bedroom phone never would work and my neighbor came over and moved my brand-new phone to four different jacks in this condominium. There is no power at the jacks so I bought two new phones I probably didn’t need.

I saw an ad of Mediacom in the paper and the pricing was good. I had a good experience with their sales team. Their reps were helpful and respectful. The installation team was also professional, and then they asked how I was doing. The quality of the internet service is good. It doesn’t buffer. I watch Netflix and I do my college homework on it, mostly. I would tell others that if they haven't ever gone through Mediacom, that they should.

Recently moved to Toney AL and the only choice for decent internet is Mediacom. First got them we had problems from the start, constantly having the internet disconnect and tv going out. Had a tech come out and he replaced the line from the pole to the house. Tv works fine now, internet is still bad. Ethernet connections work fine but wifi keeps constantly going down. I have to reset the router 8+ times a day and when I wake up it's down again. Speeds are slow. We pay for 100mbps speeds. We only get around 30mbps and the latency is terrible. I can't wait to get rid of them, I pray Google fiber comes soon.

At the time that I moved into the home, Mediacom was the only option as an internet or cable provider so we used them but I've also had them before that. The service has been okay but this past summer, I had a full month of problems with constant outages for internet and cable. Finally, the main service manager from the local office had to come in with a crew and rewire all the walls because the original wiring that the guy from Mediacom did wasn’t very well. He left the wires loose, and then they had to replace the modem and put in a new line outside. That took about two months to bury. I had to keep calling until they came and buried it.

We’ve been off and on with Mediacom Cable for quite a while and we've had good satisfaction with the quality of service so far. We've also had good dealings with the people there.

Our experience with Mediacom has not been easy, but I've been a customer for a long time probably for 15 years. I have cable and internet. One of the things that happened was that a bunch of new services was added to my account that I never asked for, and it took me a couple of months to get that straightened out. These rate raises happen every few months and I only find them out when I go pay the bill. You can't fix anything over the phone. If you have an issue, you have to go and wait in line. They are not very customer-friendly, to be honest. They never give any answer on that in their physical location. I can say that pretty confidently having worked in a place where customer service was important. I never felt like they thought that the customers were more important than the company.

We've been with Mediacom since 2001 when we moved into this house. We have their service for our TV and we're happy with what we got. Everything has always been pretty good. The repairman has also been out a couple of different times and he has always been courteous and friendly. I'm completely satisfied with Mediacom's service.

Ever since we got our TV, we’ve been on Mediacom and that was several years ago. I don’t like to change when I get something I’m satisfied with. We have the whole package where we got our TV and telephone service. But I have had an experience where I’ve had a problem with Mediacom. Sometimes, my telephone would have no service. And I’ve had to call them several times about it and they have us go through and see what we should do to get it back to working. They had sent out somebody only a couple of times but it went alright and they got it fixed. We’re satisfied with them.

The apartment building that my husband and I moved into doesn’t use any other company. They don’t wanna stick a lot of different little dishes around and everybody have different antennas and everything installed on the building so we used Mediacom. We have cable and regular TV and their service has been okay. We recently called for a serviceman and the serviceman was fine. He did fine work. After he left, Mediacom called wanting to do a survey and then they called the next day and they wanted a survey. We need a serviceman again and he hadn't even been here yet. I thought that was kind of strange. Also, I found out that I've been paying for the HD and I never got it until this last week. My husband and I moved here in 2011 and I supposedly had it all that time but I didn't and I've been charged for it. Other than that, I've been satisfied.

Mediacom was already in the apartment when we moved in and we have Wi-Fi, television, and home phone. It was pretty much already here and all we had to do was plug things in. The service has been reasonable but some of their reps were confusing. It seemed like we were told one thing on a visit and then it was changed on a later visit. Other than that, I would recommend them.

When I bought this house, the cable service with Mediacom was already hooked up, so I just kept along with them. They give me good service and I like them. One time, there was a tree that fell on a line and broke it. I called them up and it was easy to do. Then they came right out and fixed it. They did a good job and so far, everything has been going pretty well.

Mediacom could be the worst company that has ever existed. Let’s start with how horrible their actual service is, I’m paying monthly for 100mbps, since having Mediacom for a year now, I can count on 2 hands the times I have actually received those speeds. It’s almost all the time sitting at 30mbps. But Mediacom sure doesn’t miss a chance to bill me for 100mbps. On top of that their service goes out ALL THE TIME. I can’t count all the times we can’t stream, game, or just plain check FB while connected to our internet. It’s faster for me to disconnect from WiFi and use my LTE on my phone, which is utterly ridiculous.

Every time I talk to Mediacom's customer service team, they do really good. I got their cable and internet services, and the quality is very good. I had their tech out twice, and the second time is they master route my internet, but they did really good. We never had any problems with them.

I was looking at a couple of ads that came in the mail, and Mediacom seemed to have the best deals going on at the time that I needed. I went ahead and called Mediacom and they were more than willing to come out at a certain time. I work overnight and the technician was able to come to my house at whatever little timeframe that I had, so that kind of made me pretty happy. They were kind and helpful, and wanting to know exactly what I wanted in a package. They were willing to work with me and find the best deal for me.

Mediacom is the only one that's allowed to provide the service in the apartment building that I have. The service quality is okay except I'm a night person and in the middle of the night when I'm watching TV, it goes off so they can do their maintenance. Also, my bill just went up another $15, and I'm not gonna pay it. I'm a little upset over the cost factors. I live in an apartment complex, we're all senior citizens and low income budget and things just keep raising.

I called last week and the week prior. I was advised that a supervisor would call in 48 hours. It did not happen. My concern starts with a $22.43 upcharge on December 23 billing. When I inquired about services, I was quoted $126.48/month for 2 Tivos & 4 tvs plus $6 for 5th tv plus $10.50 for 3rd Tivo. I was told that after 1 year the listed price would go into effect and I would need to renegotiate. I am paying the upcharge under protest. I expect the courtesy of a personal response.

My telephone goes off and on because it’s connected in the television and a technician was supposed to come and look at it but nobody ever showed up. I stayed home all day long too. All in all, some days are good and some days are not bad with Mediacom. I’m satisfied most of the time because they come when they’re supposed to but when they don’t, it’s discouraging.

I have my internet service through Mediacom and for the most part, I'm pleased. When the service was hooked up the subcontractors lied to the Mediacom people about coming here and saying they installed it because they haven't. But the gal I spoke to in Florida escalated things rather well, and about 24 hours after my complaint I had somebody out here. It did went on for about three weeks, and the subcontractors were trying to blame it on the weather, and the weather was unseasonably warm. They had no excuse not to be here. And after I waited patiently and called in, it got taken care of really quickly. I compared Mediacom to the service my parents have through the local phone company and their service is quite a bit faster. I'd recommend it.

I had a bad experience when Mediacom hooked me up. I bet they weren’t even a mile away from my house when my television went off. I called them and asked if they could come back and see what was wrong. But they couldn’t’ send anybody. That was on a Tuesday and they said they couldn't have anybody out there until Friday. So I told them to forget it and I called somebody I knew and he came in and did what he needed to do.

I was up in Iowa doing a job and one of the guys I was working with got service through Mediacom. He said he liked the price of the bill or it was cheap enough and the service seemed decent, so I went with them too and I was happy with it. There were three of us in the house and we were all using internet off our phones and streaming movies through Netflix. We had one issue with the router, but that was a simple fix. I told them what my problem was, they walked me through what I needed to do and everything went smooth and easy. They, over the phone, satellite or somehow, updated the router and then we never had any trouble after that. After we got the job in Iowa done, I moved back home, so I canceled my service, but I had it for three months and I loved it.

After about a dozen tech support phone calls made everyday during December, tech support could not fix the problem of my email account constantly locking me out. The process was always the same. Change the password, log in, and everything was fine. Two hours later, could not log on. Efforts to clear browsing history, cookies, on all devices (laptop and desktop) did not fix the problem. Trouble ticket to level 2 tech support was opened. They called me twice and left voice mail, to call back if still needed assistance. When calling back I don't get level 2 on the phone. I only get level 1 who says we will have to refer you and they will call within the next 24 hours.

I had service for almost 1 yr. Every time I had to have someone come out to install or fix the wait time was at least 7 to 10 days. Nobody seems to know what the other team member is doing. I thought price was too high. I am disabled and when your only phone depends on your internet service it better work. Hope to never be a customer again.

I already have cable and it was convenient if I go with Mediacom for the internet. I thought it's a little pricey but I like it. My experience with their sales team was good. Also, the installation was easy. The guy who came out did it and it was pretty good. I just got the phone and so far, it's been good with Mediacom.

I called Mediacom customer support as I was trying to help a friend retrieve her Mediacom e-mail, which had suddenly stopped showing up in her Apple Mailbox. It was a very frustrating 30 minutes as your support person, Victor, I think freely admitted that "he knew nothing about Apple products" and when I would ask him a question, his most frequent response was "I have no idea". He never offered to pass me off to someone more knowledgeable, and threw the problem back in Apple's lap - something we determined to not be the case.

We had our services turned back on and paid over a hundred dollars to do so and then we were charged that same amount on the same day, this mistake caused our bank account to overdraw and they made several overdraft charges and our rent was not able to be paid within the correct day of the 10th of the month so we have been given a 60$ charge from our Landlord as well...just because of this mischarge by your company. It also took the tech hours to set up and disrupted us from our routine as we work the overnight shifts.

I needed TV and I signed up with Mediacom's service. I pay my bill every month and it serves me well. My experience has been good and I'd recommend them.

I’m in a senior’s house and everyone in here has Mediacom. So, I also got their cable service about three years ago. When I called, I talked to a gentleman and he was really good. He took care of me and helped me all he could. At the time, the equipment was already installed in the apartment when I got here and we just had it hooked up. The installers came and made sure it was hooked up. So far, the cable works, the quality is good, and I don't have any issues.

I am upset that my cable bill went up by $23.04 per month. I was told last year that I was not on a contract and that my rate would not increase. I called in and talked to Carl at Mediacom, badge # **. Carl was not amicable (rude and unprofessional) and I felt intimidated when he spoke to me. He did not listen and repeatedly stated that I was under contract and the rate is the rate. He told me my only choice was to: 1. Cancel my Family Cable and only go to Local plus. 2. Cancel my service but would be assessed a cancellation fee. I felt threatened by Carl. I am a 20 year + Mediacom customer. You would think they would want to retain existing customers by treating them good. I guess you don't have to if there is no competition. I can't wait for Mediacom monopoly gets some real competition.

We've been with Mediacom for so long, and I'd recommend them. Their technicians installed those little black boxes, and they were efficient in doing it, but they said they really didn't know that much about them yet. I've had some remotes go bad on me. I walked up to the office and I talked to the lady up there, and she's been very helpful. She replaced the remotes with no questions asked. She gave me some instructions one time and I had to call for a technician, and I just got an operator because she didn't help me. But my son-in-law came over and did it for me. The only thing is I wish they have the game show channel. Still, I'm fine with the overall quality of their service. It doesn't get interrupted by the weather. So, that's a big thing instead of having the dish on my house.

Internet connectivity is glitchy. We recently upgraded our service and we also installed a new modem and WiFi router. Even after all of this we continue to have days where our service is intermittent which is extremely frustrating since we work from and stream all video content for tv.

I am a bit dissatisfied because two separate times now, my local Fort Wayne area/Auburn IN channels such as CBS/ABC/FOX/NBC have been unavailable on weekends, and ironically (or purposefully?) they went 'out' before noon on Saturday and stayed down for 3-4 days. Right through the NFL Playoffs and some NCAA Bowl games. Convenient. I work third shift and a tech came which I totally forgot about but he was understanding and quickly explained that this happens sometimes...unplanned and unexplained service interruptions. He was saying what he is told to say...I hold no malice towards him.

We are very satisfied with the Mediacom internet. We tried other internet providers and we were very disappointed. Mediacom internet has been the best and most reliable. It has fastest download speeds and it never crashes. All the Mediacom people have been very nice and supportive. Thank you.

I’ve been having a lot of technical problems with Mediacom. It seems like every month or two, I have a signal problem. So I am not a happy camper at the moment. I constantly have to call them but then the day before the technician shows up, it clears up. I had an appointment and they didn’t show up. The box they sent is messed up so he’s gonna have to show up and I hope they’re not gonna charge me for it. I’m not gonna pay the bill because it’s been a week without cable, and I’m not gonna pay the entire bill. They also keep raising my rates too.

I have only been a Mediacom customer for 3 months, but so far my service, (Internet only) performance, speed has exceeded my expectations. Also customer support has been amazing, patient and professional. I always get through in a few minutes and get to talk to a live person.

We recently moved and needed service established in a room that had not had internet service. It took two visits but ended up being satisfactory. There was some electrical work that could not be done by Mediacom installers. I have found the service people to be willing to teach me the things I need to prevent unnecessary calls by doing it myself.

Honestly, your prices have gone too high. We have internet and basic tv and are looking at competitors to possibly change for a better price that seems fair. It appears you offer new customers a much better deal than existing "loyal" customers. That seems backward to us.

I'm on a 3 month trip, which is no vacation. I called to put to put cable on vacation mode and was told that I had to do it for at least 2 months. My concern is my health and may be able to come back home earlier. I've been with Mediacom since 1989 in one house and 1994 in another. I've not had much trouble and if I did you were always helpful. So it's on vacation mode til end of March, but what do I do if I want to come home early. I'm a senior and tv gives me comfort, as I am alone all the time. It's like having company. Please help.

I was quoted a price of $127/month, when I received my first bill, it was $138/ month. I contacted customer service and was told that marketing department would contact me. NEVER HAPPENED. I was also told I have 30 days to cancel, if not contacted by 10th. I'm going to cancel!!!

My husband and I decided to come back to Mediacom after 2 years with Dish Network. I liked Dish, but my husband had a hard time finding anything to watch that he liked. So, to keep the peace, I made arrangements to come back to Mediacom so he would be able to watch television to his liking. I have not been disappointed. I have been able to watch all the stations I had watched on Dish except for the Game Show Network. But I do have a bit of a crab to give you regarding our installation. The main box is in the living room.

Many problems. Seem to be fixed but within a day or two always have that or another problem comes up. Have to reboot at least once a week and sometimes more. It is very discouraging to try to watch tv with many outages. Have a disabled husband that spends most days watching tv. I have many things to do besides work on Mediacom. Also, I need wi-fi to do my work when needed.

Not one Mediacom phone representative is on the same page, my Video on demand has never worked even after numerous calls, they say they will open a ticket and never fix it. The billing is always screwed up and we have constant service outages and issues with individual channels going in and out or channels not working that I am subscribed too. I will say this if I had another option I’m tv internet service I would absolutely take it.

I mistakenly paid twice in the same day. Noticed it and called in to have them remove one, but they said they could not do that. A lot of payments allow you to remove one but you don't. Was sad about that but won't have to pay this month. But maybe you would put in a place to remove a payment in case they do something like I did.

I had Dish for a while then they decided to take away Channel 8, one of the local channels, and I was unhappy about that, so I switched to Mediacom. But there was one problem. Mediacom went off on December 14th from 10 AM to a little passed 7 PM and when I called to report it the representative that answered told me that I was getting $13 credit for that day. But when I got my next Mediacom bill, I saw that they increased my monthly rate. I was unhappy about it.

Install cable box - First install guy was rude and unpleasant. Said he wasn't gonna do the job due to spiders, it's 8 degrees outside... The second guy was amazing, super nice and friendly... He didn't get it set up right but the 3rd guy was able to solve the problem.

Called to move cable outlet, quick service. He also programmed the remote for basement TV quickly. Bought TV after cable was installed and could never program it with codes shown moved from FL bundle with TV. Internet and phone is cheaper than what we were paying for cable/internet. Plus did not have caller ID. But we did have Nat Geo wild and history channel so don't know if that is separate package. Wish they had plan to just get channels you watch w/o having to get in a package with networks you never watch but overall satisfied.

I recently was trying to save money on my monthly bill, so I canceled the unused television part of my plan but kept telephone and cable internet. My bill actually went UP in total... What is the deal with that? If I did not live in a rural area where the ONLY fast internet option was Mediacom, I would be shopping around for a new service provider as I type this. Also, providing a cable internet box that someone MUST use then charging extra for it is at the least a sneaky way to get extra money.

After establishing service, it has been an absolute nightmare receiving communication from Mediacom. I paid the technician upfront, for one months internet service, and received an email acknowledging my account. Then, I tried to communicate with Mediacom - online - and Could Not. Over and over, I tried to set up an Account and at the same time, although I had not set one up, it appeared one had been, so I requested 'lost password' retrieval, and the website responded by saying an email would follow, which would provide instructions to access my online account. No emails ever arrived in that regard.

I woke up and found that the internet was not working, and checked and the phone was not working as well. I called and went through a series of automated questions which ended up with an message saying they were aware of my outage and should be back up in a couple of hours. Left home and checked when got back home 3 hrs later and it was back up.

My bill has increased from $90.07 to $126.82 this year. I am looking for other options such as Dish or Hulu and will be leaving Mediacom at that time as I feel this is entirely too expensive for what we are receiving.

A couple of week ago free HBO & Cinemax was offered in my area. I was unable to view it & called Mediacom twice to report the problem. I was told to keep my phone close by & someone would be in touch. No one ever contacted me. The day before this free showing was available I was able to view a movie on demand which, of course, was not free.

I have called Mediacom 10 times starting in December 2018 and into January 2019. This is ref caller ID on the TV, Mediacom have sent this problem to their 0cc engineers under ticket #** and they can't seemed to get it fixed. It's going 9 days and nothing happens, not even a phone call to let me know what's going. Very Dissatisfied with Mediacom.

We are new to Mediacom, just recently purchased a new home. One week after installation the cable box did not work, we did not have service. I called to set up an appointment to have the box replaced and also to have 2 additional cable boxes installed for 2 new tvs. When the service person came he not only didn't have a box to replace the defective one we had, he did not know anything about installing the 2 additional boxes. He said he did not do installation just repair. When we called in to Mediacom no one knew anything about the 2 new boxes, I had to make another appointment and it couldn't be scheduled for another week. I feel like there is a lack of communication and organization in your company and because of that there is poor customer service.

The internet is fast and works great. The service appointments take quite a while and could be quicker. I had to wait a week to get a technician to come hook a downed line on back up outside. Other than that the service has been great.

We have purchased the Mediacom services for probably ten years now. Their service is good but their costs are awful. Each year we try to determine ways we can cut our Mediacom costs but we are unable to do, unless we simply were to quit Mediacom and purchase some other service. Mediacom is constantly advertising special deals with low prices, and yet our monthly costs are still high. Suggestion: save some of that advertising funding and use it to reduce our monthly costs...especially for seniors.

Called for service. Explained medical need for service. Waited several days. Service man cancelled service few minutes from time of appt. We had waited all day for service. Problem back again! Must have dependable service to transmit medical records daily.

The tech was on time, new the property, helped re-install software to use my modem, working with a Mediacom tech on the phone and with Netgear. He was persistent and when he was finished and the internet is running at 133 mbps. I've been connected now for 3 months and have had no issues at all. I rarely say this about utilities but these guys were awesome.

The technician was very late but when he started he did very well, very concerned with us as customers. The installation was the middle of Nov. 2018, so far we have been pleased with our services. Would recommend to others.

Not impressed with the quality of internet... weak signal & outages often, not good coverage in our small Park Model home. Expensive for what you get. Had a service tech come to work on problem. He shrugged his shoulders & said "you live in a park model what do you expect?"... Not impressed!!

My tech was polite and knowledgable. Took care of the problem. He knew what he was doing. He was on time and called before coming to the house. He got right to work and quickly found the problem. Really good tech.

Mediacom did reach out to me although they were not able to offer the same pricing as they did in the sale pitch. They did not say if they were able to review the recording or not but I would think they would have been able to. This may have been a 3rd party sales cold call but again Mediacom should have records of that. In the end I'm satisfied with going back to what I had previously but would have been a bot more satisfied if they would have simply said they made a marketing mistake. I'll know better on the next sales pitch.

We had problems with our internet service going out on an intermittent basis, then finally it quit altogether. We were experiencing problems with tiling on our TV screen also. I had to call Mediacom 5 times and it was still not fixed. Each time I called I ended up on the phone for almost an hour. They sent out a technician, it worked for a few days and then quit again. My last service request resulted in a visit being scheduled several days out. I got tired of waiting for service so I fixed it myself. Turns out that Mediacom installed a bad cable between the wall outlet and the splitter. Not sure why the trained and experienced technician couldn't find the problem. In addition, once I had a service appointment scheduled, I received so many e-mails, text messages and phone calls that it became quite irritating.

I used the chat feature and asked for Showtime to be taken off my account. The agent removed Starz instead of the Showtime causing me to lose my sale price for my Starz service. I had to call back 3 times to try and get my service fixed and was still unable to get my Starz service back at the 6.99 a month I had it. So now I have to pay full price for a service I should have had all along on a promotional price. Along with everytime I call and tried to get my service fixed they were charging me a $3 fee for the agents mistakes.

They got my internet back up and running, but it is still very slow. The reason I called in the first place is my internet was very slow. During the process of removing the cable from the box, I couldn't remove the cable as it was too tight so I hung up (automated Phone call). That in turn disconnected my cable and someone had to come out for a service call to correct it. I need to call back to office again, but haven't had time lately.

I have had at least 3 service calls and we have not had this service a complete 6 months! The problem yet remains! I am at the point where I am about to seek another provider!!! This is very frustrating!!!

As for installation and service, no complaints whatsoever. My only complaint is the price I am paying is not the price I was originally quoted at the beginning. After inquiring why, I was told the original sales person quoted me wrong. Mediacom has given me more channels because of this error.

We have serious concerns about the functionality of the Mediacom network, in particular the DSL/internet service is unreliable with repeated service interrupts throughout the day. Cable is satisfactory, but we have freeze ups there as well. In general it appears Mediacom has not made the investment in the system to keep it reliable & up to date.

I had Mediacom install internet phone and cable. I had service for 1 day. I work from home and the internet service never worked. I called and the man that answered was rude and refused to help me. I went round and round with them after paying 200 for install and first months service. I ended up cancelling service 1 week after the install and went with UVerse. I called back and asked for a refund to which I was denied the right to speak to a manager. Finally I get ahold of someone named Razel who told me I would be getting a refund of 50 something dollars. Again denied the right to speak to supervisor. I called back. Spoke to Geddah who told me I’d be getting a refund if 106.19 in 1 to 2 weeks.

It took 5 tries by 5 different technicians over a 3-4 week period to get my wifi signal to acceptable levels...the 5th tech was a supervisor and he discovered that the cable from the box on the street was degraded. After replacing the cable my signal strength was perfect and I have had no problems. However, the job is still not complete in that the cable from the street to my house is just laying on the ground and has not been buried and properly attached at the box at the house.

Everything seems to be going great but my bedroom TV shuts down on me after a few hours of watching and I don't know why it's happening. So I have to hit the live TV button again so it shows the picture. It's almost like it's on a timer or something. But other than that problem it's all good. Thanks have a great day!

My internet goes out sometimes two to three times a day and I need to unplug the modem for 15 seconds, plug it back in and it resets. It's annoying. I can't understand why this happens. It doesn't seem to be weather related.

Researching alternatives that may provide a more selective channel approach to match what we watch. And is priced per channel. Internet is good value.

Y'all turn off my cable and internet because I haven't paid since Oct. well if my cable would be working right I would be caught up. There is a feeder cable line that y'all are working on. My cable and internet has been messing up. This is been going on for a year now. I'm to the point where I'm looking for another cable provider. I'm gonna pay my bill Friday but as soon as I find another good cable provider y'all will be out my place. I will not recommend y'all to any of my family or friends.

I was in the process of selling my business which I have faithfully paid for my Mediacom services for 6 yrs. (approx. $12,000). My contract was expiring in October and I would have had to renew it for (3) years in order to maintain my current rates. Since I was selling the business I was not able to extend my previous contract for a few months during the sale and was required to pay much higher fees for Mediacom service. We were in contact with Margo ** regarding the process to transfer renewal of the contract to the new owners and we completed late December. I have not had any further response or correspondence from Mediacom since and it seems that once they got my money they washed their hands of everything. I had recommended Mediacom service to the new owners and they did sign a contract. I filled out the form which will provide any referral with a $50 credit, but never heard back from anyone regarding this.

Where I'm living, Mediacom was the only choice I had. It's the only one that the people that own the property would accept. The sales team was good. The first person who called me couldn’t do the installation, so they had to send a different gentleman in to do it, which was okay because it had nothing to do with them. It had something to do with the wiring in this building, but they got it done. I got television, telephone, and internet through Mediacom, and the quality of all the services is good. I watch TV most of the day because I can't do much. And then, I have a home phone number, which is good for the kids to call me.

We had DirecTV for eight years and every year they raised my bill up $40. I told them I couldn’t afford it if they keep raising my bill up. So instead of raising my bill up, they would take stuff away. By the time we were done, I was paying $190 for a basic cable and the slowest Wi-Fi there is. We would watch TV and it would freeze up. I cancelled with them and switched with Mediacom and we've been doing really well.

The people from Mediacom that I’ve interacted with were good. I just moved about a month ago but prior to that, I had CenturyLink for 15 years. But they don’t service the area where I moved. The service that I got through Mediacom is through my job. They set up internet service for my home. I haven’t really used it a whole lot because it’s hardwired and I use a Jetpack for wireless a lot.

A door-to-door salesperson came to our door offering a "Switch & Save" program if we left CenturyLink. We invited Andrey in and listened to his spiel. We asked for very specific pricing including taxes. He wrote up a "Residential Service Order" for Mediacom Video, Internet, and Phone. Boxes were checked for what was included and the pricing for the 1st year and the 2nd year. We signed it. After receiving our first bill we called to report that we were being overcharged and the pricing was higher than written on order sheet. Kept getting transferred, nobody ever able to help us.

Mediacom charged my card 4 different times. My bank paid two of them and returned 2. The second one caused an overdraft because I only keep enough money in there to pay certain bills. Mediacom owes me for the one charge the bank paid and the NSF charges. I am being told I have to wait 10 days to get the one payment back and they are not telling me anything on the NSF fees. Mediacom was negligent and they should pay for these fees they caused.

The people I worked with at Mediacom were very helpful. The installation was quick and I like the overall service I got from them so far. I would recommend them.

We have had repeated problems since Dec 2017 (now going on a year plus) with our tv/internet connection in spite of several upgrades in services (which the techs had suggested). Tv will say 'no signal' several times throughout each day and we are left with a blank screen. Internet extremely slow to not functioning well enough to download or even open Google sites. Phone support always polite. Techs always polite. Always say the SAME THING. That we have a weak signal and sends someone out. Some days we have no signal. It is quite unfortunate that there is no competition in this area to force them to up their game. $150/mos for such lousy "upgraded" service. Pathetic.

I was a Mediacom customer for 13 years. I terminated my account and turned in all equipment due to continually rising prices for cable TV. There was a dispute over a charge for early termination of service, this matter was resolved November 28, 2018 and I requested a bill which did not show the termination charge. I received a clean bill with the charge removed and mailed a check to Mediacom. Today I receive a collection notice from a collection company, 1 week after I received a clean bill from Mediacom. This company was quick to send a bill which was in dispute, to a 13 year customer to a collection company. I will never do business with any Mediacom company again and will advise anyone else to think twice about obtaining any service from Mediacom.

Everything was fine during the set up and Mediacom didn't make a mess when they did the installation. If I had problems, I could call Mediacom and they would respond to it and fix the issue, so I had no problem. I was totally happy with the service. But we only got a couple of channels and they billed my card twice. Other than that, I was satisfied with Mediacom. I stopped using them because I moved to Arizona. But if I was still there, I would still have them.

I’ve just moved into a senior independent living area, and they have Mediacom through the residence here. I also had them in the past. It was the one that everybody knew about, and it was responsible and was there. I have their cable service and the quality is good. And I had the extra box that we got at one point and we could get the additional sports channels and things, but I don’t have it now because it’s not on this package. Mediacom's service is excellent. Their customer service people were polite when I had to call up for anything.

HORRIBLE COMPANY - HOW DO THEY STAY IN BUSINESS?? They waited two years to bury the cable in the front of the house. Randomly came yesterday and buried it. While they were at it, they cut the line while they were burying it! I called first thing this morning as we have no Internet, no TV and 25 guests coming to watch bowl games this weekend. The best they can do? A technician coming over next Wednesday between 1-5!! COME ON. SOMEONE HELP ME!!!! We weren't the cause of the outage - your guys were!! THEY CUT OUR LINE. Talked to a supervisor (Tiffany) who told me that there was nothing she could do. PLEASE, SOMEONE MAKE A CALL TO A TECH AND PLEAD MY CASE. You did this, not me!!! Just a month ago I had to wait five days for a technician to tell me that some other Mediacom tech unhooked our line randomly at the curb box so we were out of Internet/TV for five other days.

Mediacom's customer service has been good. Everything went really smoothly during the installation, and I was totally satisfied with the scheduling. Our internet connection has been good, for the most part. I’ve been with Mediacom for six years so I’d like it to be a little less expensive because I’m on social security. But other than that, everything’s been good.

I've had to travel--South America, Europe, The Middle East, North Africa, and Asia-- for work. I purchase high speed Internet everywhere I live for work. It humbles and shocks me how much slower US Internet speeds are and for how much more (cost). Mediacom is the most expensive cable service I've ever had but it replicates many of the problems that frustrate consumers like high fees DESPITE infrastructure problems that cause cable to be down, sales teams making promises the company can't keep, consumers having to troubleshoot outside wiring problems that downgrade cable performance for months but receiving no compensation once the problem is finally confirmed, and the useless technical support advice (the unplug-replug dance) that rarely ever solves problems yet which remains the standard advice during a loss of service.

We’ve had issues with our internet from day one. Over the course of the last year, 5 times or more they’ve sent out a tech to “fix” our issue. Fast forward and we still have the exact same issue. Internet is slow and is in and out all the time. We pay for 100mbps and as of right now I’m lucky to get 5. All they care about is your money and could care less about what kind of product you receive. We are going to seek counsel to sue. Time for these large companies to be held accountable for the atrocious amounts of money they demand without providing the agreed upon service!!!

Channel selection is okay, but there does tend to be quite a bit of signal disruption. The pricing however is out of control. I was paying $230 per month. When I called they said I was in an old package, and after re-doing my bill I am paying $140. What a bizarre way to do business. Set a price for each service and charge everyone the same price!

We have used MediaCom in the past which is why we decided to try them again after using HD antenna OTA for a few years. MediaCom is like all other cable companies (owned by Comcast I believe) in how it works. The more you pay the bigger the difference in what you get. Internet speed (we have 100Mbs) which is good providing not more than 3-4 devices connected then it slows noticeably. Channel selection is also pay more get more. We have a Family Pkg. which has good channels, however, some of which you'd think fit that, are not included not even "Cartoon Network"... really? Service reliability is good for the most part although we've had issues with a couple channels freezing (Starz Encore). The Tech said it's a filter problem... OK whatever. Customer service is great. At least that's what we've experienced.

Cable has always been seriously overpriced for what the customer receives. Gazillion channels with perhaps a handful worth watching; prices rise significantly with every renewal. The cable connector is still the old knurled sleeve style, mega-challenging for aged or infirm fingers to remove and re-attach under the coaching of a tech by phone. It can take months to have a cable buried, and the contractors often damage the lines of other customers in the process. Un-bundling to drop a service can actually cost more than leaving the services together-- ridiculous on the face of it. The list of added fees/charges can be pretty lengthy. KISS!

We’ve had Mediacom for years. We got the whole package except for the phone. The quality of service is good.

Mediacom was one of the earlier cable companies here in Columbia, Missouri so I started out with them. I made a change during the process to another company, but I didn’t like the other company so I switched back to Mediacom. I've been with them for about 28 years now and the service is good, except for the voicemail. They offer voicemail on the telephone and I checked in to get it, but I couldn't seem to get it to work for me. I called one of their service people and they had me on the phone for one hour trying to get me on voicemail without success.

I had Mediacom before and it worked for me. I stick with what works so I got them again and I had a great experience with the sales representative. She was as helpful and as informative. She was also really nice, very friendly, and professional. The installation team was friendly and informative too. They were efficient, professional, and got the job done quick. They made sure everything was working before they left. All in all, good service. I have Mediacom's internet and home phone service, and I like it. I'm very satisfied with Mediacom.

I've been with Mediacom for the last 20 some years. I have them for cable service. The rates go up all the time and it seems like there's a different payment every month. It's a bit high but there's nothing I can do about it. I live in an apartment complex where I can't get satellite or anything, so Mediacom was all I got. They're trying to get me to go to TiVo but I've got so many movies on the DVR that my grandkids wouldn't like that too well. Still, their customer service has been fine. When I have problems, I call them and they answer my questions over the phone. When the whole neighborhood goes out during an outage, Mediacom gets the problem fixed pretty soon. All in all, I'm satisfied. We get a lot of channels. The kids love it and I'm very happy with that.

My mother lives in Panama City, Florida and has been impacted by Hurricane Michael. She has been with Mediacom for along as I can remember (she has lived there for 27 years). She was recently sent a bill for the months of December-January. The problem is she is still without cable, yet being charged for a service she has not had since the storm. At one point in conversation she was told if she was to discontinue Mediacom service (go with another provider, ie, DISH Network), she would never be hooked to the service again if she decided to restore at a later date.

As a survivor of Hurricane Michael, Mediacom continues to bill its customers who are without service. When contacting customer service we're told "we will keep billing until service is restored then will credit your account for the number of days without service." With that being said, you can find no time line estimate. The website keeps posting the same thing over and over just changing the dates.