Mediacom Cable Reviews

The service was ok. It went down for a few hours at least a couple of times per year but that was not too bad. The cable box that we used for a year was very outdated, worked very slowly, was massive, and ugly. The worst part is the Customer service. For 10 months they were overcharging me. It ended up being a clerical error so I did forgive them as they fixed the error and gave me credit for the amount they overcharged. Then I changed service which no longer required a cable box. I asked the operator where I am supposed to return it and they said to just keep it as it is an older box. I kept it for several months making sure that it did not show up on my bill. I was sick of looking at the big ugly thing so I threw it out.

I've used Mediacom in the past, at the house of friends and family, and the quality/speed of the internet has always been commendable. However, I've been trying to get my house serviced for almost a month and have had no progress in that time. I could understand the wait for installation, yes; but I have been waiting this long just to have a technician look at our property and tell us if we have service available! So far, Mediacom is the only provider available to us in this area... Mediacom apparently even services our street. But I've been waiting about 3 weeks just to have someone come to my house to say yay or nay!

The apartment I live in was already wired when I got here. However, Mediacom tried to upsell a modem that was inappropriate for my area so that irritated me. Other than that, our internet has been pretty good, plus they also implemented this new thing that would check the modem automatically and I really liked that.

I moved in two months ago and Mediacom is the only internet service offered in my area. The installation went okay, but the service was disrupted at first. I had a bad router so I had to have another guy come back and re-do it. I haven't had a problem since, and I'm pretty satisfied with it.

When we first got Mediacom cable about three years ago, they were one of the only ones in town that had fairly decent service. When we have some service problems, they've been fixed quickly, personably and honestly. Mediacom is good compared to everybody else and the service has always been good, but we had to reroute a cable across our street about four or five months ago. They keep saying they'll bury the cable in two weeks, but nothing has been done. Nobody from the company has come out and it's very, very troubling.

I have a phone, cable and internet with Mediacom. Their installation guys were very good and always polite. And even the ones on the phone were very nice to me. I’m 81 years old and I can’t afford a whole lot. So I got to put up what I got. Most the time, the phone is pretty good. I’ve had a few problems but not too much. My doctor's calls come in on this phone and I use it everyday. Right now, I need a new cellphone. This one's not worth it. But my daughter pays for my cellphone so I have to go where she goes and and I'm not sure if we'll get the new one through Mediacom .

We had Mediacom for years. We're using the basic TV and they’re utterly expensive. They can use some different channels for basic and can give us a little more for what we pay for. Other than that, they’re fair overall.

Our experience with Mediacom has been pretty good. We have their cable and internet and the service has been very good. Every time we had a problem, they came out and took care of it.

We signed up with Mediacom because of their price and we have been with them going on two years now. Their reps are good. I ran into an issue a couple weeks ago and it’s all taken care of. I have no complaints. Mediacom is doing great.

I've had Mediacom in the past and had good experience with them. I went with them again and I got pretty fast internet at 100 megabits per second. I use it mostly for streaming videos and surfing the internet. The installation was quick and the quality of service has been pretty good. There's been a couple of times where it's been all spotty, but they've always come out and fixed it promptly.

I’ve been on Mediacom cable for a long time and I like it. They're handy so I decided to go with them. There’s a place downtown where I can just go out there and pay my bill. I called them one time when they were working on the cable somewhere and it went out. They told me that they’d let me know when it’s fixed. Sometimes they also take the channels away and we had to reprogram because all basic channels were off, which was ridiculous. And we’ve done that a few times. But when I call them, they’re excellent because they give me an answer right away. Also, when I pay the bill, the interaction I have with the lady there is great as well. She's super, but it would be nice sometimes if the price wasn’t quite so high. I just have the basic plus the next one up and without the internet. But other than that, it’s been a good experience with Mediacom.

I had Mediacom before and I could get everything in one package from them like internet so we got them again. We got the Gold service, the one with HBO, and we have the internet as well. It's going well with Mediacom overall as long as they don't send their contractor out here. I had a horrible installation experience with the contractor who made excuses for everything and took forever to finish the job. He didn't hook up a couple of TVs that he's supposed to hook up. The contractor and that's nothing to do with Mediacom. The quality of service from their people was fine. The cable and the internet are working good and I hope it keeps it that way.

For the most part, I was satisfied with the service I received from Mediacom and never had too many complaints. Unfortunately, I shut it off because I moved out of my apartment, but I plan to go back with them.

I've been a Mediacom Cable customer for 30 years and they have been the only cable company I have ever used. We don't have many issues with it unlike Dish, Digital etc, wherein they have issues with their service when there are weather issues. Mediacom’s reception is good. I watch television in the morning and in the evening. I watch the news, football games, or certain programs the days I'm home. Customer service is also good. They were cordial and accommodating every time I called. They don't act like I'm putting them out just because I called. Sometimes I sign up for one of the movie channels and it's a package deal for six months and I forget. I call them and say, "Hey, remove this" and they always do. They always adjust the monthly statement accordingly for the days I had something taken off or addition in times I've added a service. They've also adjusted accordingly for the days in that billing month that has to be paid the next time.

Since we moved to Valley Center, California we have used the cable TV and internet services of Mediacom. Hands down worst cable tv and internet of any company we've ever used. The TV channels are pixelated and the picture freezes on random channels intermittently, Tivo never worked correctly, we would have to reboot the system daily sometimes for a couple weeks at a time which never completely solved the issues, certain channels would still freeze. The Internet is slow and constantly going down, so I would call their so-called customer service department to resolve the issues, which is very difficult since we have no cellular service at our location so we use WIFI boosted signal which only works when the internet is up. We also have the Mediacom phone service which is also internet-based so that doesn't work either when the internet is down.

I couldn't get one company to install cable and internet service in my apartment complex, so I went with Mediacom. The sales rep I talked to was pretty nice, knowledgeable and answered my questions. The installer was very knowledgeable and on time. At first, I got the television and now, I have Wi-Fi. Everything has been good with Mediacom.

I’ve had Mediacom Cable for 30 years ever since I've been in Eureka. I have the basic channels because we’re both in our late 80's and we just watch mainly the local news. I had cable problems once in a while but everything's been well once they got these new connections and boxes straightened out. I'd recommend them. I've been satisfied with their services and the basic cable that we get.

I just started with Mediacom and I had the phone put in first then I got the thing that goes on the computer and then the television. The installation team came out and hooked them up. We did it along one day’s work and they did A-OK. I use all their services and it works fine.

I had Mediacom once when I lived in Baldwin. I've also had DIRECTV before and I still like Mediacom. It works very well for me. When I signed up with them again, their reps were very helpful. I have their cable TV and I watch certain channels which are mostly sports and some movies. Their service is good and it never goes off whenever it's storming. I've only had it off one time when a water company was working in the area and did something to the line. So we had to wait until it came back on. Also, some of the boxes are not the best so they told me how to unplug it and it reboots itself. Since I've been able to that myself, I haven't had any problems at all. One time that it didn't reboot and I called the number they gave me. It was something on their end so it was fine. Mediacom is a good company and I've had a great experience with them both times. But I hope they don't go up in price anymore because everybody is going up in price.

My worker put me on Mediacom. But everyone has been having a lot of problems with Mediacom putting a lot of directory assistance on my bill when I don’t even use directory assistance. We can't figure out how it's coming on my bill every month and my bill has been totally outrageous. I'm so upset about my bills being so sky high that I can hardly afford them anymore. It's been going on for the last couple of months. Also, most of the time I get my channel but sometimes I don’t and the cable has been messing up. I can't get channel 7 in anymore like I used to. I'm about ready to turn off my cable and phone. I've asked for them to turn the directory assistance off and they keep telling me it can't be done. I've asked for everything and nobody wants to help me so I don’t know what else to do.

I had Mediacom in a previous address and I was satisfied with the results I got from the problems I had. So I thought I’d stick with them when I moved to this new place. The only thing is they got busy so I had to wait a week before I finally got installation. I wasn’t too pleased with having to wait too long, but so far the quality of service I'm receiving has been good. One time, I went out of town for a week and when I got back, all my recordings were messed up, so I called Mediacom. Their repairmen came out, updated everything and fixed it for me at no charge.

MediaCom is Terrible. Their internet is not reliable and when you call them you get the same canned response. They want the bill paid but I have not had a month of service where I haven't had my internet drop. I'm surprised they haven't faced legal action yet.

I’ve had Mediacom for years and I have their cable and internet services. They're a good company and everything is good. I got more than I need and I need to talk to them about getting rid of some of the stuff. My wife passed away, so I have no need for it and I've been thinking about canceling. I've had good service with them. They're the best and I'm very happy with them.

Hi all, So I have had Mediacom Xtreme Cable and TiVo for a few months now. Everything seems to work great except the WiFi which I already know that's because it's in the bedroom. I woke up this morning to go out and watch my recorded shows on the TiVo and saw there was no power to it. After a little bit of an investigation I discovered the power cord was not in the back of the box. I followed the cord only to see the reason it was unplugged is that it got so hot in the back of the box it melted. I don't know if anyone else has had this problem. I'm just putting it out there for fair warning to everybody that it does happen and could happen and probably is some sort of extreme fire hazard.

I've never had satellite before so I tried to get it when I moved in at my current place but the satellite company wanted me to buy their equipment for $400 because I didn’t have any credit established. They also wanted the money upfront and didn’t work with me. I went with Mediacom and they billed me the equipment over a three-month period. I got their cable, the free phone and the internet. I’m very pleased with sales representatives and had no problem with the installation. The guy came in, hooked it up, was done in a few minutes and off he went. Mediacom's service has been good and I’d recommend them.

Mediacom was already installed in our house when we moved in and the payment goes into our rent payment. I have TV with them and since we went to digital, it’ll come on to say that our signal disrupted during a show. It happens every day but it doesn't stay off very long. Other than that, it's been a fine experience.

Called the Installer again yesterday but they can't do anything except remind MEDIACOM, which sounds fair since they only do the install. Overall, a Very Very DISAPPOINTING experience. I DO NOT recommend MEDIACOM.

Mediacom Cable is the only option other than DirecTV, DISH and local channels. Their sales reps were friendly and very professional. They answered all my questions and it was a very good experience. They have excellent customer service. I got residential internet for some streaming and cable HD for watching TV. The installation was excellent and though there were some issues, they got everything resolved in signal stream. The quality of their service is excellent.

I've had Mediacom for three years now and they've provided very good service. The two installers did a good job and I'm happy with Mediacom overall.

I have the cable and the quality of service is very good. There's been a few times it's been out and I couldn't seem to get things back on but 90% of the time, I'm satisfied with Mediacom. I've been with them a long time, probably 20 years, and overall Mediacom is a pretty good outfit. I'm quite happy with them and I'd recommend them.

I was very happy with technician who came out. I had an absolute cable modem - he fixed that, made sure I was able to get on the internet before he left and answered my questions regarding general router versus cable modems, etc. He was also very friendly and patient. THANK YOU!

I got basic TV from Mediacom since they're the only one that's in town. The quality of service is okay and I like that they call up on me.

The service Tech installed the upgrades but didn't explain the new system and was in a hurry to get out of town it seemed. After he left we played with the new control trying to figure it out finding that we couldn't receive but a few of the channels we should have as well as couldn't even rent anything thru On Demand. I called CS and that person sent a "ping" or two to the new box but did nothing. He set an appt. for another tech a few days later. Over the weekend a couple of days after all of this, I called back to CS and got someone who obviously knew what he was doing. He instructed me to sign on to my computer and to see if Tivo had loaded properly (which it hadn't). After further instruction from him everything seemed to be working as it was supposed to. I thanked him and he was very kind and courteous.

I am not satisfied but have no choice. I have been with Mediacom for long time. I have the extreme. When it works properly it is good but I have had many got come out many times. Everyone does something different. The last time he put a filter on it which they did that before. I have been told it is because I live in a apartment. The wiring one min it works fine then it could go out anytime. When messing up the TV in den says cannot be found. I have to reboot the computer and TV box for it to work. My computer is slow. As much as I am paying it it way too much for the quality of service I am getting. Thank you.

Mediacom is the only one in town and I have basic service and movie channels. The quality is good as well as their service. When there is an issue, they get there when they say they will and get it fixed.

The installation was quick and we've had Mediacom for eight years now. We have Starz Encore Westerns for personal use and the service has been great. We're satisfied with them.

We have had service with Mediacom for 3 months now. We got one of the fastest internet speeds but still have problems with it, we don't get signal in our bedroom. And they still have not came back to bury the cable cord in our yard.

I live in town and Mediacom is available there and they gave me what I wanted. I have basic cable and Mediacom provides good service. I like it.

I am still waiting on a response from customer support in regards to changing the billing date for my Mediacom Internet. I have not heard from them in regards to the account being setup to have billing in the middle of the month. Now for some reason I see the billing cycle was adjusted and I am now being billed at the first of the month. After speaking with customer support they were going to investigate the issue and a manager was going to get back to me, but even after providing the email I have heard nothing. I am starting to think the old CRM is coming back.

I’ve been with the same company. All those changed names since 1988 and it’s been okay up until probably this last year, around July 2016. I paid my bills, but I have this little blue box that came on my on-demand. So I called them and I said, “Well, there’s this little blue box on my demand thing when I try to order something on-demand”. And they said okay. They sent somebody out. And everything went downhill from there.

I'm very satisfied with Mediacom. I also had them when I lived somewhere else. I'm 88 years old, so I liked the older shows and I can get 8 and 2 or 3 and 2, and 13 and 3 with Mediacom. I liked the extra couple of channels. I was just moving in and they came the next day and they were very good about hooking it up and doing what they were supposed to do. I got a basic service and then the next tier up.

I was notified of a lower cost contract with Mediacom. Very informative agent and extremely friendly person. I would strive to retain this type of agent on my staff if I were a manager with Mediacom. This individual should be training your other sales and or customer service agents.

I live in a gated community and Mediacom is their server, so it's worked into my apartment. Their sales team has been very nice and accommodating. The installers came, hooked it up and there were a few comments and pleasantries. I have their cable and the phone services. It runs smoothly and I've been pleased with their service. My experience has been very satisfactory.

My connection daily goes off. I have to re-boot it each time. It was never fixed. Some days it goes off multiple times. I think I may need a new modem. Your repairman said - no. But then he could not fix it.

I've always had Mediacom and I haven't had any problems with the service. I'm 99 years old and I'm not a big television watcher but my daughter is. She watches television all the time. She stays up half of the night watching TV. Some of the things that are on there are violent or sexy and it's just not for me, but I watch some news.

I am helping my father get a new TV and wanted him to have HD service not just digital. We went to the office on Ingersoll in Des Moines and picked up a unit. The lady at the counter said she would give him 3 months of free DVR service to use and see if he liked it. Well, got home, hooked everything up, and got great HD pictures. But NO DVR service. We called and they said nope there was nothing on record. Even called again days later. By then my dad changed his mind and didn't want to use DVR. Not good!!! Very grumpy lady at office counter.

The Agent was ever so helpful. She was courteous and professional. She was patient and guided me through everything. The problem was resolved efficiently. She also made me feel like a valued customer. I would recommend Mediacom to anyone. The service is always friendly and efficient.

Having Mediacom Internet Service is most of the time wonderful!! It is fast speeds and most of the time is at 100%, the customer service is good. I would say the price is a little high and that is all the criticism I have for this company.

I feel that it should be an option for a Mediacom tech to come install this modem free of charge. It is way too complicated even though I feel somewhat confident in this area. As a result I will not install it myself at this time.

I was extremely satisfied with my internet Service for over 2 years. I had to move to a different part of the state not serviced by Mediacom and that is the only reason for disconnect. Returning equipment was super easy.

We have been happy Mediacom customers for many years now. Mediacom constantly adds features and channels, often with no increase in fees. Their installers/technicians are uniformly punctual, effective and friendly. The same is true of their tech support. In other words, they do things RIGHT! We appreciate their efforts.

On 7/20 the installer said it would be a couple of days before my phone worked. Now 14 days later it still does not work and I NO LONGER WANT IT... I have no way to log on to my account for I have no username nor password!!! Again I HAVE NO WAY TO LOG ON TO MY ACCOUNT FOR I HAVE NO USERNAME NOR PASSWORD. There is no way I am going to let the minutes tick by on my TracFone waiting someone to help... Next - what was to be 64.98 a month + equipment is now over 130.00 and you are still sending me offers in the US mail... Don't tell me to use numbers on my bill for I haven't got a paper bill yet! This sucks and I don't see myself being here with your company much longer.

The installer was very respectful and polite. He always made sure everything was done correctly in a timely manner. The sales representative that was contacted to complete the installation over phone was not helpful nor friendly at all. I wanted to add internet the installer was willing to stay to complete the order but the sales representative would waive the installation fee, even though the installer was here already installing cable. The sales representative wanted to charge me additional $30. Unbelievable.

Awesome service from the individuals that work to install and correct any deficiencies. They were prompt, courteous and professional. The Service Techs, Adam and Dan were super to work with and were on time as per the contract. Could not be pleased more with the personnel so far.

Decided to upgrade on service a month ago and having problems and can't seem to find the right person to help me. Get the run around from both Tivo & Mediacom. Call centers only know enough to go through basic steps with customer and that isn't helping. Calling back & forth isn't helping and about done with it all.

The automated system has a tendency to apply my payment to another account even when you input the acct information. Have to speak to a human when making a payment. I enjoy paying bills online but your automated system doesn't allow me to do so.

This is the second time within 3 weeks that a tech has come out to fix my Internet and I also called in and did a chat service call. The last tech that came out on Wed said that he couldn't find a reason as to why my net was slow from the outside equipment. He said that he would be bringing me a modem back and asked if I would be home all day. Needless to say he don't call or show back up. I will be calling and giving my 7 day termination notice.

My box went out on July 16th. Today is Aug 3rd and I have had to call and beg these people to let me pay them to give me the worst customer service I have ever had in my life as an adult. I have been promised to get this fixed and I have had to stay home everyday for 5 straight days waiting on them to fix it. I am thinking about changing to Directv.

Trying to install outdoor cameras. Have sent twice to the wrong address and sent indoor cameras instead of outdoor. Wasted my time and the installer's. He is trying to get it corrected. I am not in town all of the time and asked for them to be delivered to my House Manager at different address.

My husband chose Mediacom Cable and we have them for over 15 years. We only have the regular cable. Everything is all right, but the issue is when it comes on, it has no signal. It goes off and when it comes back on there's no signal. It's aggravating. I've heard that it's the line to something and not working right.

I am very disappointed in the internet service provided by Mediacom. We have intermittent outages throughout the day which is very frustrating. It is especially bad when I try to telework, the internet will stop for no reason. I have called 5 times for service since we were hooked up on May 15. The technician tells us there is an issue with the main internet line coming into my complex from the street. I wish that issue would get fixed!

I was sent the box to install WIFI, when I got to where I wanted to use it I opened the box to install. However, not all the wires were in the box. I called they said it would require a tech to come. The soonest they could come was three weeks later. I returned the box.

When I first started with Mediacom it was pretty good, but then the price went up (which was ok). I have actually upgraded twice since I first started with Mediacom. Instead of getting better service I got worse service. We constantly have trouble keeping the internet going. When our original modem quit we then received another one and that one was not good and had to again get another one. Since that time our connection has been terrible. We constantly have trouble connecting to Netflix, Hulu and Amazon and constantly getting buffering. Sometimes when we try to get online on the computer it immediately says we do not have a connection, then it finally comes up. Also the customer service is not good. The people I talk to are not very nice. My two year commitment ended at the end of July and I am shopping around. Again, the price keeps going up and the quality keeps going down. p.s. I don't have an exact order number.

So far my experience has been fine. 4 stars may be a stretch, but after going through about 6 phone calls to get my billing corrected things have been pretty good. My service does drop on occasion which is maddening, but is usually a short duration. Still not ideal. Overall, I am satisfied with the service.

I am on fixed income. I can get a good bundle price for a year at a time, but then can't afford service for several years because at my income just too over my budget. Customer service very polite, but can't help with that.

I have been very pleased with all parts of my bundle except the telephone. Recently, I have lost phone connections and needed to reboot my modem. This is a new problem. I have been pleased with my Tivo, internet, and Wifi. Occasionally, the picture has frozen and sometimes the station disappears. These have been minor compared to other services in my area.

I have had nothing but positive feedback from Mediacom. The only negative is if we have a problem you schedule the service call for a the next week. If you have all 3 services, that is a long time. Thanks for all your great support.

Using Mediacom is a necessary evil or I would not use or recommend them. Cost is very high and the service constantly goes out. I've had them here so many times over the years and it never stays. Always expecting issues. I have all the services. All premium channels, internet phone, highest internet speed, Tevo.

Your phone attendants had little to no knowledge. The tech that "setup" my equipment arrived, said "oh you're already setup" and then charged me a setup fee. Your company may have the fastest internet in the area. But your service is intermittent and drops out with regularity. So 1 star, only because negative numbers are not an option.

To my knowledge it is still NOT BURIED and I have spent so much time on the phone trying to obtain answers to my questions and no one can speak to the technician or dispatch. It seems NO One can answer any questions and have any concrete process that it will happen. I have been disconnected and the call is never returned. It has NOT been a positive Customer Experience. I am hoping someone will read this and call me ASAP. Thank you!!

Called for help weekly finally after 1 month we got help.THEY LAID NEW LINE AND TO DATE HAVE NOT COME BACK TO BURY IT. I have seen many trucks out here but to date the line still lays out in the weather with their open exposed boxes.

It took almost 2 weeks for me to get consistent service through Mediacom. We had no Internet for about a week. Then we are when we had somebody come by to work on it my remotes no longer worked correctly. I have seen no adjustment in my bill to compensate and I was told my second bill would be half of my first bill but it isn't.

We moved from an area with A large fast competitor. Have had no problems with Mediacom. Found it to be just as fast or faster and no problems at all. You will get the best service with your own router though!

I am very happy with how the Mediacom team help me with my internet issues. Top rate consumer service. Thank you again for getting the issue resolved.

My only frustration with Mediacom is trying to get help on the automated telephone system. On two occasions recently we were without an internet connection and I was unable to access a person to ascertain that the problem was not in our hookup.

I like Mediacom but I have a big problem with the cost. I have not been a fan of moving from company to company just to save money but that is what this industry is promoting. I think that is sad. If you have a good product you should offer it at a reasonable price. Because of the fact that my bill continues to go up, I am looking into alternatives.

The tivo dvr I had, went offline and into a perpetual reboot loop. I called tech support and they tried a reboot from their end and tried communicating with the stalled unit. It was determined it would have to be replaced. I had to wait a week for next available appt. The tech arrived right in the 2 hr. window and completed the swap in about 15 minutes. He then scrolled through to verify the install swap was correct and the new box was functioning correctly. He also made sure that I was satisfied and had no issues with the other facets of my Mediacom services before leaving.

Tech replaced line to house. Speedtest on computer that is hooked up by Ethernet cable was excellent. Speed on wifi was mediocre at best. We are using Mediacom modem and can only think it's the wifi from this modem that's causes the slow speed. We also are running a booster but doesn't seem to help.

Mediacom has fixed the problem we were having to our satisfaction. We have not had a problem since. They were very courteous as well. They were generally interested in correcting the interruptions in programming that we had experienced.

Super service, great young lady that solved my problem. It was a simple fix, but I did not know that when I called. She was very patient with me. I have also had issues with my cable, again they have been resolved. I am so thankful that I have had assistance from someone that I could understand. At my age it is sometimes difficult to understand accents -- not a slam to anyone, just old ears.

I was a Mediacom customer at my previous home with very little issues. When it came time to move, I spoke with a very helpful employee that set up a time and package for the install at my new address out of town. I was mailed the router and the internet was working fine when I went through the setup process myself. I just needed TV. The first day, I waited four hours and did not hear from anyone, when I called the number of the person was to come, it was not valid. I then called the 800 number to check on it ten minutes prior to the four hour slot ending. They said he was just then checking into the order but he was supposed to call 15 minutes prior. So, I rescheduled as I had wasted 4 hours in the middle of a move.

Not a great start as a new Mediacom customer. Our original install date was Monday July 10th between 8:00 am and 9:30 am. The technician NEVER called and NEVER showed up. NO ONE from Mediacom ever called! I on the other hand called multiple times trying to get updates, with no answers. Rescheduled the install for Sunday, July 16th between noon and 5:00 pm. Once again the technician NEVER called and NEVER showed up. This time my husband and I both called MULTIPLE times throughout the day trying to get updates with NO ANSWERS. Just another no show with no calls explaining why. Installation rescheduled for a 3rd time for Tuesday, July 25th. We were told we would be the first appointment of the day. Our "scheduled" install time was 8 am to noon.

Our internet service went down approximately two to three days after it was installed. We were told by customer service representatives that it would be an additional 3 days before we could have a service tech even come out and look at it. Totally unacceptable as my wife teaches online. We have now switched to Frontier.

Your continued price increases for cable TV is going to make it impossible for us older people on social security to continue on cable. Our budgets won't allow it. Our only option is to change over to an antenna.

Calling in the early evening for assistance and getting someone in the Philippines. They were unable to resolve problem so I asked to be transferred to someone in the States. They replied they were unable to transfer to States. Calling for assistance late in the night. The V/M message does not say no one is available to help. Third instance a supervisor was assisting and said he would research and call back. He gave me his call back number. I called it and was impossible to get ahold of him with the number given. He never did call back.

I was very happy with the service. The tech had already checked the situation before he got out of the van. He checked the inside cable modem and a cable splitter in the basement and then went outside, and checked the connections going into the house. Then he moved on to the service utility pole and identified a section of cable that was preventing the cable modem from having 2-way communication with Mediacom. Once that cable was replaced, everything has been working perfectly. I'm very satisfied and content.

The issue was resolved with good follow-up by Mediacom

I am rather disgusted with Mediacom. I have been having the same problems for several yrs. The techs that have been to my house all have said it's a Head issue not in my home. They said about a yr ago they found the problem but it still has not had a permanent fix. I was even told more people need to call. Is not my service important? Disgusted!

I have Mediacom as my provider for about five years and I use them for both the internet and the TV. My experience with them is fine except for when the internet goes off for about five hours.

We have been with a long time, as a whole they have been very good like others. They have some improvement that needs worked out. I guess I can't complain too much I suppose. I would say they are the best that I know of!

There is a bit of a wait time when you call, that could be a little shorter. Customer service on the phone was helpful with diagnosis. It was easy to make an appointment. The tech showed up on time. He was very professional. Changed out our modem and recommended a different placement. Since we have moved it, we've had no trouble. When we called for a bill credit for time we were without service, it was happily given to us. We are pleased customers.

Mediacom most definitely resolved all issues I had. I was very impressed with Mediacom contacting me and waiving the penalty for breaking the contract. The situation was beyond my control and they kindly took care of me as a long time customer. Definitely a 5 star company.

The cable TV always comes in clear, is easy to use and there's always something to watch. The internet is fast, and I've only had it goes out once since signing up due to a tornado. The phone is exceptional, I've never had a dropped call, static over the line, and it's really wonderful to see on the tv when someone is calling me due to the caller ID.

The guys who came here and set it up were great. Problem is that our 500 meg service is not working its best. It loses service everyday and it's in the lines on your poles, and not in our house. I think we should get 1 gig for free that way we might be able to get 500 to our house all the time.

Company and television is below sub par, sad... The customer service is good however the television is below par constant volume problems screen interruptions and channels that no one can ever use. Well I was promised $100 a month and I pay almost 160 for a very average are useless service. I only have one TV not four not five, just one and I pay a ** of money for nothing, and as far as I'm concerned this is the worst company I've ever dealt with besides AT&T. Hope that makes you happy. Hope you got your 200.

Mediacom Cable is what everybody has in the apartment so I went with them, too. I'm doing good on the service itself and I like it. However, the installation guy didn’t do a very good job and now I've got a hole halfway up my wall. He should've called me before he drilled through my closet wall into my other bedroom to run the cable. Also, when I upgraded my plan, I wasn’t getting the channels I was supposed to. They said they had to send a different signal and someone came out to change something on the pole. They got it resolved but I shouldn’t have had to pay for two weeks of not having the upgrade. When I got the bill, it said $137.93 and it’s only supposed to be $93.30 a month. That’s what the guy told me when we switched ‘cause otherwise I wouldn’t have switched. They’re going to have to correct it. But overall, the service has been great and I’d recommend Mediacom.

They can't install until a service ability is done. The service ability appointment has been getting rescheduled for over 2 weeks now. They need a bucket truck and a pre bury done before we can get service but the service ability appointment keeps getting rescheduled... Customer Service can't help, Facebook Mediacom is no help, online chat is no help.

We called Mediacom because they’re the only internet service available in our area. Should have just saved the money because since signing up for their 'service,' we haven’t had internet much more than 2-3 hours a day at most. First, it took them a week and a half to even send a tech out to "setup" our internet. I say "setup" because the tech did little to nothing because we already had the router and modem and they were setup. Cost 120$ and they said there was no way around it. The internet worked for about 6 hours the first day, went out in the evening. Didn't come back on until 7 pm the next day. Called and customer service said it would be TWO WEEKS before someone could come out again. That’s ridiculous!!!

I should of known from the very start of the installation that I was going to have issues. Since my home is new construction, the install tech had to run a new line from the hub to my home. While he was doing this he must have smoked several cigarettes. Not only did he just dispose of his butts in my yard, he also come into my new home reeking of cigarette smoke. In my new home I have a central hub. He told me that he would put connectors on all the wires and provided me a splitter so I could enjoy basic cable on TV's in other rooms. He pulled out all the wires from the box and only ended up capping the one line he needed. When he was done, he just left all the wires hanging out of the box and did not put the cover back on. Also while outside he drank a soda and left the can on top of the box where the cable comes into the house.

I’ve had Mediacom for years and years. Their installers came on the same day they said they would and the installation was quick. I have their cable service and each time I have a problem with the TV, I call and they fix it for me. If I got a problem with them, they’ll work right through. Sometimes, it’s my fault on the TV and sometimes, it's not but they’ve been very helpful. They’re right on top of everything anytime. Their service is the very best and all the channels I want to watch are all right there for me. I get letters from everybody else wanting me to change but I have no reason to. I know Mediacom is a little bit more costly but I get the better service.

I just moved here and my daughter gave me the name of who to call and Mediacom is the one that has this apartment complex wired. When I first went with them, I had a home phone, the internet and the TV. After one year, it went from $90 to $254, so I dropped the cable, the internet and the phone. I live on a limited income and I couldn’t afford that. I had a good experience with the sales team, though. They answered my questions if I had any. And the installation team took only 15 minutes. The quality of service has been good.

Sometimes I get good people in Mediacom but some people are rude. My experience was pretty good when they installed it. You can call them up to let them know that you’re having trouble with the stations or you’re not getting them but they will stand there and argue with you because they get that on their TV but I'm not getting it on mine. Also, I used to really enjoy the stations that had the weather on it and I got a little aggravated when they took it off. When I called to ask them why, their reason, to me, was not good enough.

I’ve been with Mediacom for about 20 years and I had good service for the most part, through the years. I have cable, internet and telephone with them. I’ve been satisfied with Mediacom. However, I was dissatisfied with my bill because it creeped up over time. It was too high. At the time, I was looking around and I had information from AT&T. I used to be on AT&T on my phone even when I had Mediacom on my television and internet. But then later we combined all three of them. I was taking a second look at AT&T. I haven’t made any decision, but Mediacom made an adjustment to my bill. It was resolved about four weeks ago and that’s what I needed.

Internet installed 17 days ago and does not work. After waiting one week to install Internet and TV service installed on July 11, 2017. On July 12th internet went out and has not worked since. Each time a service rep comes out they pass it along to another dept. and they will get to me in "one week". I have called Mediacom numerous times and for the most part they are rude, aggressive, and of no help. The service rep (tech) came out installed. Second tech came out a week later and checked inside, said everything is ok and stated it is a line problem. He stated they are backlogged and it would be week. A customer service rep informed me yesterday the lineman came out six days ago and "repaired" the problem at the pole.

Mediacom is without a doubt, absolute garbage. I have the internet 100, so that is the 100 mbps download speed. I almost never get over 40 mbps, and my service almost always goes out completely once per day. I often ask myself why I am paying for a speed I never get, it's practically stealing. I see some people giving max stars and I have to assume they were paid to do so.

Mediacom was adequately prompt and thorough with resolving our site's connectivity issues. We have been monitoring the quality and consistency of our internet connection for weeks, and are satisfied that Mediacom has done all they can to correct it.

When we first moved in Woodlands Creek we hooked up our Computer modem we had brought over (per instructions from Mediacom) and the computer work as previously with no assistance from Mediacom. However, the phone service did not work nor the cable (to be expected) as it was several days later before our Mediacom appointment was to happen.

I use Mediacom Cable because I got tired of everything else going to hell on me. The other companies raise the price all the time. The installation crew from Mediacom was here within 15 minutes of the time they’re supposed to be. Their reps were friendly but they sold me something I didn’t want. They put that video recorder in or whatever it is. I got rid of some of it but I should’ve gotten rid more of it. I didn’t need that and I’ve got several channels I don’t really need. But the quality of the service I receive is all right.

My experience with Mediacom has been absolutely wonderful. I've been with Mediacom for more than 35 years and I've never been disappointed. They have been so good to come here and correct whatever I had wrong the last year. I had two to three visits this summer and I had a fellow here to put my kitchen television set and he was here right on time. He worked right to it and was in and out. It was great and my television is working wonderfully. I also called one other time because of my television in the den where I can play VCRs was all new to me then and he came and instructed me. So, I have been very pleased with their service. They're very polite on the phone and they've got the patience to talk to and handle an old man. I'm 86 and they treat me with great respect, though I wish that I were talking to the Des Moines people instead of somebody way far away.

No problems with field personnel... The business office personnel is a fluke. Trying to get a refund that was due when we disconnected service was like pulling teeth. Went personally to office on Ware Dr., Huntsville, Al, and hoped to get paper trail entirely correctly done by a personal appearance and request. No such luck. It is now 7-24-17 after closing 6-6-17 and still attempting to get a refund where I was overcharged. Requested turning off service on 5-26-17. The 1st young man that spoke with me was very obnoxious. He even finally acted as though he could not hear me on the phone and disconnected the call. Grateful that we do NOT have to deal with this 2nd rate business anymore.

Outage for maintenance - I called because our TV was off. Found out because of Maintainer. You may want to try doing this when people are sleeping. Not when they want to have a cup of coffee and watch the morning news before they head out the door. Kind throws your day off. Just a suggestion...

Pretty good overall with a lot of interrupted service over the client time span. Will certainly consider service provider in the future when the need arises. Thank you for all the good services rendered during our past experiences. Were amiable to ameliorate situations.

Mediacom is the only cable and internet company in town and I’m not too happy with them right at the moment. It’s an on-going problem with the Wi-Fi on their internet. But Mediacom seemed to be better than the people who had Dish or DirecTV. The installation team did a good job. Mediacom is doing fine although it takes them a while to get things fixed sometimes.

Since a technician came and changed the cable line from pole to house and another part outside service has finally become stable again. Have only disconnected twice in the last week and both times were under a minute. Hoping that it remains solid in the future.

I live in an apartment building and they provided cable and internet services so we all have MediaCom. I've been here for 14 years and it's been installed through that length of time. I have it on all day because I'm retired. I have a sports channel, telephone and the regular and basic cable. But I have been having a lot of trouble with them lately. We have stations that are out and I'm perturbed at the service that has been given, it’s not been very great but it could be improved.

We first started out with Hawkeye Cablevision in July of 1980 and we'd always kept them even the time that Sterling or Hawkeye Cablevision had bought them out then ended up being MediaCom. But in November of 2010, I left MediaCom and went to DIRECTV because MediaCom's price was too high. It cost me $198 a month in 2010 to watch TV, have internet, and a phone. So, I left and went to DIRECTV and paid separate for phone and internet, but my TV for everything was only $140. However, it went from $142 to $178 to $200-something then to $236, all within a two-month span so I got to have a better deal than it. I've never had Dish Network, but I've had DIRECTV and MediaCom and the one thing that I don't like that any of them do is give brand-new customers a better deal than old ones.

Mediacom customer service about billing seems intentionally confusing. Today was 4th time I have tried to talk about price of service. I live on SS and my bill has gone up $40.00 in less than a year. Every time I try to talk to them about a reduction in services so I can reduce the bill, they are vague, confusing and condescending. I no longer qualify for intro prices, I understand, but I ask about getting rid of 1 TiVo box, they say it won't make a difference in the price. When I ask about getting rid of STARZ only $3.00 difference. Not only will they not give you exact totals, but when I talked about turning the phone off, he wants me to another department. When I asked about cutting everything off and starting over with minimum services, he gives me a estimate amount that is $50.00 more than I am paying now.

If you are looking for a internet service provider I would strongly, STRONGLY, advise against choosing Mediacom. I have had their service for many years now, as they are the only provider in my area, and believe me when I say I tried to find a replacement. Let's start with the pricing, while I cannot speak to specific pricing in other areas I cannot help but believe that Mediacom prices are nothing short of extortion and a product of the monopoly that they have on my area. I pay $130 for (advertised) 150 Mbps download and 40 Mbps (I think) upload with a cap of 1000gb of data (that's right I have a cap on data in 2017), and another $10 per month for each 100gb over after that. However, I only get about half of the advertised speed approx 65 Mbps download and 16 Mbps upload, I would give you specific numbers but, as usual I do not currently have service, which brings me to my next point.

We have very limited service providers where I live. It's either DISH or Mediacom and other people that I knew used Mediacom at the time so I went with it. My experience with them was good but I've had problems ever since they switched over to TiVo. When they hooked me up to TiVo on May 19th, the guy has been back to my house four or five times. And, there's no telephone number that I can call and talk to a real person so I had to go over to the local office to talk to somebody. However, they expect me to unplug and screw etc when I'm not a tech person. I want them to come and hook me up. They tie up half a day every time they come and I too would have to be here for half a day and stay home, and then it doesn't work.

Mediacom is the only company in town besides DISH and I’m not allowed to have DISH. I have my cable from Mediacom and it's fairly decent. Also, my experience with them has been pleasant.

On 12-16-16, I submitted a review voicing my displeasure with Mediacom Customer Service titled No Service. Brief overview, I had made 3 appointments with Mediacom Technicians to set up my internet. They failed to show up in the time frame they gave me. I had taken time off work to accommodate the times. I ended up calling their customer service line and spoke with a woman who was nice but referred me to her manager. Her manager was rude, unprofessional and not accommodating at all. I then posted reviews on this site and Facebook. The response from those post were more positive and accommodating than the lady I spoke to directly. My review on this site was disputed by the company... I laughed.

I have had the unfortunate experience of having Mediacom as the Internet, cable TV and telephone service provider for nearly three years now. Since the HOA fees for my neighborhood incorporates a portion of the bundled services into the monthly dues, I'm stuck. I don't have to like the substandard service, I can even go sign up with Dish or Direct, but I am obligated to continue paying. That said, I'm not sure it would make a difference. I will say that the employees who man the phones and have to handle the complaints do a pretty good job. Most exhibit an the ability to listen to the issue(s), lend an empathetic tone and even apologize for the problems which they are not responsible for.

Losing TIVO connection while watching and getting a message that it has been unplugged. Poor reception on HGTV and FOOD. MAJOR complaint - bill increasing each year. When I started, I was told the amount was locked in for three years. It has increased each year. When the three years are up, I will compare rates with other providers.

Our internet service had been working intermittently. We called and a repairman was sent. It seemed to be repaired, but the next day, it started working intermittently at times again. Today I was watching Amazon Prime and was told by the streaming channel that I have insufficient bandwidth.

Way too expensive! You need to have a discount for senior citizens. We are on a fixed income and can't afford the price you charge. The reason people go to satellite is because you are way too expensive. Please consider.

I like Mediacom Cable. I use it all day. Their sales team was great. The installation process was good, though they can do better on the time. Also, Mediacom Cable charged me for equipment that I haven't returned. I'm not losing the equipment. I'm keeping them until I re-up my service. I'm going to redo my account.

Most of the movies I watch have like 30 sec pauses in them, just enough to tee you off. Plus every time I have to have someone come to the house, no matter the reason, it takes another trip to make things right.

Back in March I referred my neighbors, Dick and Levine **, to Mediacom. I then filled out the on-line form to get my $50 referral refund. One month ago I called because I have yet to receive my refund. I called yesterday again because still no refund. I was put on hold and disconnected THREE TIMES. I then did an on-line chat and was told to call a number which didn't work. The second number I was given worked and the woman was great but after being on the phone for so long I gave up and asked that she pursue the matter without me on the phone with her.

I used to have Mediacom. I got a computer with them, which was installed correctly and with no problems. I've also had no problem with their sales team who were helpful and knowledgeable.

We have called multiple times to get the cabled buried that is running across our yard. Got told our area is aerial but there is no poles and neighbors cable is buried. Another phone call and no one shows up. Need to get yard seeded but don't want to until this is buried. Very frustrating since we have had this cable since the snow was on the ground.

We pretty much like our new Mediacom. Don't have a couple of channels. The game show channel and some of the rodeo channels, that my husband really misses. Otherwise, we like everything else. Had to call to get help several times and the people I talked to were very nice and helpful!

Every time I have called in to set up our wifi or to ask questions, I have talked to very nice employees who have been very nice and pleasant. The installation went well too and the man was very nice and helpful.

I find your website very poor. As a new customer considering your service I want to be able to compare packages and see hidden fees and costs, all to make an informed decision. Your web page won't allow me to see what is available in the area we are moving to. When I called customer service they wanted me to answer question after question, I just want to see on paper what you have to offer.

Matt who came to fix the problem said it was something that was done on the outside. He changed some cables and no problem since. Asked him to look at my other TV and he forgot. Called him, left message and he hasn't returned call yet. So I will have to call and complain again. That TV keeps cutting out and if they don't fix it, I am going to change cable service. Nothing else to say.

Mediacom always responds quickly to any problems we have. Living in the country, we tend to have outages, but Mediacom always finds the problems and makes the proper repairs. The staff has always been friendly and professional. When we call the help desk, we always get a staff member that is courteous, and professional.

New customer as of June 1st and had a plethora of problems (including destruction of property) which were not resolved until June 29th. Have written a 19 page letter to VP Ed Pardini, just haven't mailed it. As a retired college administrator I have never encountered, such egregious lack of competence, poor customer service, and corporate disorganization. When I moved into my dream condo never anticipated a month of Mediacom related nightmares. Have documented people in customer service whom I have spoken to in Iowa, Idaho, Illinois, Missouri, Florida, Philippines and Costa Rica. From June 1-29th I lost phone service, locked out of computer and lost tv accessibility. WOULD LOVE TO SPEAK WITH SOMEONE WHO WILL LISTEN, WILL CARE AND CAN EFFECT CHANGE.

I am paying for 100 mps and only getting 20. The speed sucks and service is worse. I've scheduled 3 service calls and no show on either. Bad bad bad. Maybe Mediacom should work on customer service. Very bad service. I'm ready to take it to Twitter and GB.

We had major problems in March but the Atlantic Iowa office helped to get this fixed and a great tech. Account is in my Dad's name who is 96 and I moved in. I pay the bill. If the Atlantic IA office has closed going to be a lot of unhappy customers.

1 Service installed June 1st. Installer didn't install cable boxes. After complaint Mediacom made appointment to install and then didn't have cable boxes. Finally received June 29. Internet hasn't worked since June 16th. Furnished a new modem. No internet signal coming into house. They installed telephone service, but didn't give us the number. Phone also not working for 3 weeks now. Many channels frequently not working. Their service is a total abortion.

I only watch movies or The Voice on my TV because I live alone and there isn't a lot of women's type of shows on. Most of the shows have foul language or blood and gore and violence which I had no choice in when I was married. Now that I'm a widow there are not a lot of shows to interest me. Besides, I love to read.

Since June 20, 2017, I have called Mediacom for service and have written two complaints to the corporate office. No response from anyone. So disgusting. No customer care whatsoever. I have talked with two people who identified themselves as "supervisors," who promised, "Someone will be out today." No one has called or showed up. I am ready to change to DirecTV.

James came out the first time. Added phone and internet. Later that evening, discovered we didn't have service to our bedroom TV. Called again and he came out the next week, said something was broke on top of the pole. Would send someone out to fix it. Said it would be Monday. On Wed. we called Mediacom. He had not called Mediacom. They are to come out Tuesday, 7/11/17.

Internet is reliable but expensive. Cable service is great. Customer service sucks. Takes forever to get to a rep. Then once you do... The left hand doesn't know what the right is doing and no one understands your problem.

The program on TNT was being transmitted in Spanish. The representative tried to help and then needed more assistance and called me back and helped me fix the problem. She was very helpful and was extremely easy to work with.

I love my new service and the price. I am a very happy customer and would tell other people about you. The people you have working for you are awesome. I can't think of a better company to get my service from. When I have an issue ya'll are always there to fix it.

Tivo Install - A contractor for Mediacom came to my apartment. It took him 10 phone calls and 3 and a half hours. In between phone calls he played games on his cell phone waiting for a call back. He then decided to leave because the supervisor was backed up. After 3 hours my tv still didn't work. He left me his cell number to call. I waited another hour and the TV worked. It took the whole day I was exhausted. They seemed to just take their time. I had a dog in the bedroom getting anxious. Really ridiculous.

I've had nothing but a great experience. The personnel are always pleasant and helpful. Mediacom handles my internet, phone and TV. I only get one bill and that's the way I like it. If there is a problem in the area, they are quick to respond. I appreciate how they handle customers.

I have been having trouble with my email. I can't get the password saved so I can sign in a second time. I have to change the change the password every time I want to check my mail. I had help with changing the e mail the first time, but this service is no good to me if I have to go through this process every time I want to get on to e mail. It would be great if I can get some help with this.

Recently had cable system upgrade and added internet. Upgrade was a disaster - took 8 hrs +, tech replaced all lines and then determined distribution system was not correctly calibrated. Our original service was underground and was cut and replaced with another cable that was left laying on the ground for 2-3 weeks. Modem has been replaced 4 times and we have had continual spot outages. Very apparent that Mediacom did not have this system prepared for this big rollout that they promoted. The local installers and service people were giving a great effort, but dealing with junk equipment and a distribution system that had not been properly validated.

When you tell them that you get paid a certain date. They don't care, they shut you off anyways. They are rude and disrespectful and could care less of the struggles that ensue and won't even give an inch. WILL NOT RECOMMEND TO OTHERS.

My service has had off and on pixeling problems since my service was reestablished after the loss of my home in the declared federal disaster Valley Fire. The problem is very erratic and apparently difficult to pinpoint because I have had the service personnel to my house more than 5 times in a year. The problem still pops up at the most inconvenient times and is very frustrating to say the least. The personnel try to help and do their best but the problem still exists. What causes the problem and why does it feel like no one else has this problem?

The tech came out when I wasn't home and told my sons that the power coming into the box was a little low, but ok for our limited use. We have six TVs in the house. He also said that anything from the box out was our responsibility. I put a new heavier cable into the house and the reception improved, but it still acts up once in a while. I don't know what the man meant by our limited use. I almost switched to Dish!

The tech that was out, setup my 1g internet and was very helpful and very nice to deal with. I did have my own equipment so I did not use Mediacom's. I would recommend them any day for the speed and the cost if you are using your own equipment.

I signed up for a two year contract for 119.00, now I am paying a 130.00. I thought a contract was to remain the same for the year??? When you buy a car, they don't keep raising your payment. Have a nice weekend.

I have been a customer for 30 years. Since I have moved 4 years ago my service is horrible. Don't know if the cable is bad out here or bad cable pairs. I just had 2 men come out and a few days later it is back to doing the same thing. I don't think it will get any better until something huge gets fixed. Really bad after storms and when the men come and mow the yard. When I call office the reps are extremely nice and very helpful. I appreciate the service they give me. Thank you so much.

TiVo box installation - Appointment day, waited. I did not answer first time because NY number. Text said they would try again. Answered second call, dead line in other end. Called, said would have to reschedule me for the end of 28th. They did not say July 28th. I thought the next week in the 28th. I went to Burlington Iowa office and talked with them. They are the ones that told me July 28th was in the computer. The phone operators said I need to answer the phone no matter the number. Not friendly, but curt and can't help I didn't answer my phone. I think that your service is 2nd rate in all but a few encounters. If there was a choice in the area, I would switch to a different provider. Frustrated and unhappy with Mediacom.

Still trying to get use to Mediacom, since I have Fios. I am looking to upgrade in some items. Just one person on support was able to help me. Plus saw a tech and he was good to advise. Though, it is like pulling teeth to get info. I do speak English.

Phone rep said I would receive ALL of the Mediacom Cable channels on the package I switched to, getting the same channels I had before the changeover. I guess they tell you anything to get you change, so they can make a sale. Never again.

I tried 3 weeks ago to get a lower bill and your rep over the gave me wrong info where I lost a lot of channels that she said I wouldn't. Last week I called to have my services put back to normal. The first rep left me on hold for 10 min so I called back and got another rep who helped me but I still do not have the channels that I lost in the first place. We are now looking at going to satellite TV or CenturyLink.

We lost cable reception and the visual instructions requested a pin but refused to allow me to enter a pin. You folks happily reset it several times until it worked! While we unplugged the power to the cable box, it only reset when the power and the coaxial cable were removed from the box. Then it reset. Your staff was fun, happy and helpful!

The worst service, the worst technicians, the worst equipment, the worst customer service, and the worst reliability of any utility service I have ever experienced. I am a customer because your company obviously has some kind of monopoly going on in Davenport, IA. I can't get internet service from anybody else where I live so I'm stuck with terrible, unreliable service on a daily basis. If a manager or an executive from MEDIACOM would like speak to me about this problem my phone number is **. Please call me, I'd love to tell you how bad your company sucks in person!!! I'm tired of paying full price for substandard service!!! I had to give a star for the review otherwise I would have given you a big fat ZERO. MEDIACOM SUCKS!!!

I work from home during the day. Consistent and infallible internet connectivity - or at least planned and scheduled outages - are of the utmost importance to me. Mediacom has been out at 30% of the time at my home - during the last 2 months.

Just recently had TiVo put in and the guy was real nice and knowledgeable, answered all questions asked of him and was very fast with set up, etc. Gave me a number to call if any questions and went through the controller with me and helped set up my soap opera.

I was very pleased with Mediacom for many years but have become discouraged lately. TiVo turned into a disaster. I keep looking for the next hammer to fall. Or for rates to rise for less coverage. Always looking for better options these days.

I would rate my Mediacom experience as acceptable for TV, Internet and Landline phone. The areas that need improvement are a DVR that's not noisy, control management in fast forward of "My Shows" (e.g., it's difficult to bypass commercials and restart the show - Directv is much better) and ability to record the total program when the recording is started late.

I have been happy with most things except billing. I started with online billing and auto pay. I can not access this on my devices. Mostly because of updates for passwords. You can't change them unless you can remember the last one used. If they give you one it is only good for 30 days. So I have asked to change to mailed bills. I have not received one yet after 2 months. NOT HAPPY.

Seriously considering switching to another service provider. Constant loss of service for months. Boots off internet. I finally called in and was told it was def. a line issue. Serviceman that came out two weeks later blamed it on newer Netgear modem and also my newer TVs. Asked him to put a Mediacom modem on and as soon as he left it went offline. I have a B&B here and have refunded over $200 for lack of internet. Have one more appt. in 2 weeks. I cannot afford to deal with these issues any longer.

I have had trouble with my internet since early this year. In March, I purchased a new router and modem because Mediacom said that was my problem. Since then, 4 techs have been at my house and a maintenance man who said my house was the problem of a common complaint from neighborhood Mediacom Services. The maintenance man said the connector was old and was in water, even though the box was closed at that time. He sent someone out to fix the connector and box. The connector was replaced, but the box was left open and water really did accumulate in the box. When the next tech came out, I gave him some zip ties to secure the box. Another tech came out for no internet and error codes per Mediacom Tech line via phone. Another Mediacom tech came out, got the internet going for a short period of time.

Where we live there are not a lot of options, so y'all get to charge way too much for your services. It's crazy that I have to pay over $100 a month for just phone and internet without TV service. I work from home and have to have the telephone, otherwise we would cancel that too.

Equipment was not delivered to my house as I was informed, when speaking with your representative. I had to go my local UPS store to pick up the equipment. This change was made and just sent in an email without me agreeing to the change.

In the past we have received a rate reduction in winter months Dec. thru April as we are not down hardly at all. My wife used to take care of this but she passed away in January. Is this possible to continue? Thanks for your very good service.

I have no problems with Mediacom. I like the way they help when they can. The people there is extremely nice. I only wish for longer time loyal customers the Prices would drop. I just had a problem that where the Tech told me to go pick up a new Modem.

Yes, my experience has been THAT bad. If I had an option, I would have gone with another internet provider but, sadly, Mediacom is the only game in town. In the last month, I've made at least five calls about lost internet connections. Two days ago, I found that the download and upload speed is just 20% of what it should be and, sadly, can't get someone in to check that for another week. What's worse is that we've been stood up by the technician who is to relocate our cable FOUR TIMES! Yes, after waiting for three 12-hour time blocks, we finally got Mediacom to give us a 4-hour window and were stood up AGAIN!

The customer service person was knowledgeable and tried to find all ways possible to solve my problem. I am not getting the wifi signal on the back of the house even though my signal has been increased so a technician is coming today to move the modem to the middle of the house.

Installer was very efficient. Arrived on time and installed as requested. Disappointed in the salesman on the phone. We were supposed to get one movie channel free for a short time but it didn't happen. So far pleased with reception.

We love the Internet service we have! The people I talked to on the phone were very helpful. Also the man that came to connect everything was very nice and helpful with any questions I had! I would definitely recommend Mediacom to many people.

I hate Mediacom. Cable never works and internet is always sketchy. I pay too much for this service for it to never work. Contacted customer service tonight, they guaranteed me a tech was on working on the issue but still no cable. Ruined my days off with sucky service.

I have a home office, so I am on the internet continually. We typically have TV or radio playing through the sound system and I’ll typically watch something recorded on TiVo in the evening for a couple of hours. I chose Mediacom because ImOn is not available where I’m at. The sales team was fine and I got cable TV and internet, which were in a special. However, the installation process was a pain. The first person came out but didn’t install anything right because Mediacom didn’t send me the proper modem. I asked him if he could at least give me the internet, but he said he had to install it all or he can't install anything, then he just left.

I wanted a better picture on my TV and Channel 5 in so I went with Mediacom. Their representatives were courteous and polite. However, their service goes off regularly. But when the service gets cut, it's usually not for long.

I've had Mediacom for years. Their sales team was pretty good and fast and the installer was great. Right now, I have their internet, phone and cable services. I got the highest internet and I also got the TiVo, which is more convenient because it makes everything wireless. My kids use the services every day. Mediacom has been great and they have a quality service. I'd recommend them.

I've had Mediacom for 15 years. Their cable service works good and we're satisfied with it. On the other hand, we have a cable box on our TV in the front room which I had paid extra for, but I don't get a lot of channels on my TVs both in the kitchen and one bedroom. I was always told that I had to have another box for those rooms and I don't know if I want to pay extra for that.

We just got the most recent bill after upgrading our internet and getting the package that was "too good to be true" and it wasn't true. Here's the breakdown, and MIND YOU, I ASKED if there were any hidden fees and was told there are NO hidden fees. Bundled Services - $69.98, Individual Services - $19.02, Partial Month Activity - $16.33, One-time Charges and Credits - $29.00, Taxes and Fees - $13.68, Amount Due - $141.10.

I've had Mediacom for nearly five months now. The internet sometimes does not work for several days. Sometimes I log on, only to be logged off after three minutes!!!! Repeated this for hours and gave up. I reset the net. Nothing. No signal. Internet works for a few days then down again. I'm constantly worried that the net won't work. I call customer support. They blame it on the wiring in the apartments I live in. They offer me a credit. The bill comes and I get nothing. They told me a technician will come to my apartment for a second time at 9:00 am. I wait and wait and wait. After 3 in the afternoon I gave up. No credit and no one came when they were supposed to. I'm disappointed and frustrated.

I've lived in about four different places and I've always had Mediacom. I've had them for 40 plus years and I've never had a problem. I lost my husband two years ago and I'm on low income. We had a lot of money problems but I wanted to keep Mediacom because I have my computer and phone and the bill just kept going up. So, I called customer service to cancel. I was gonna take my phone out, really buckle down and get rid of most of my TV channels and they helped me save about $63 a month so I could stay with them.