Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,998 reviews on ConsumerAffairs are verified.
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Reviewed May 27, 2019
I switched to Mediacom 1 year ago as I was quoted 2x by your Customer service dept that my bill would be $135/month for the 1st year and that it would go up $20/month for each of the next 3 years. I might as well have kept DirecTV for your tactics on raising my bill are no different. I was being faced with $190/month bill had I not been forced to have TiVo removed in order to lower it. I'm not making this up. Your company has repeatedly raised my bill after being promised I would be $135/month for the 1st year and $155 for the 2nd. I'm obviously paying more and am not happy about it.
Thank you for taking my call today. I do apologize for any confusion on the billing and pricing. As your promotions expire and change, we always welcome you to call back and review your pricing with a customer service representative. I am glad to hear the services are working for you. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed May 27, 2019
Logically, the price for service should be going down with the increased number of customers yet this is not the case. also, I believe there should be a decrease for older, restrictive budget folks. Your auto service is time consuming & unhelpful. There should be an option to get technical service with greeting. Since you are the only service available, I have nothing to compare to.
Updated review: Aug. 14, 2019
I really enjoy that Mediacom is available 24/7 for support and they do a good job of getting technicians out within a reasonable turnaround time to fix any issues.
Original Review: May 25, 2019
The service is okay but not the best. I don’t know if it is my router that I use for them or the internet connection. It seems that it shuts itself off or disconnects from my devices frequently. When I have my phone connected to the WiFi my apps are slow or won’t load things. I have only 2 other things connected to the internet and that’s my Roku and my security system from Mediacom but if I don’t have my phone connected things work pretty great.
Our deepest apologizes that you are having slow and intermittent issues with the internet. At Mediacom we strive to provide you with superior service. We have some questions and would like to address them with you regarding your response. There are many factors that can affect your WiFi service and we need more trouble shooting with you to determine what’s causing the issue. We are here for you 24/7 and would like to reach out to you for assistance.
Warmest Regards,
Beverley Hiett
Reviewed May 25, 2019
I am paying for 200mbps and only getting 50 60 Mbps 80 % of the time. I cannot watch TV in back bedroom unless I get the 200. I have had 2 service calls so far and I'm not going to call again. Even though I have paid for installation fees still can't get decent service. Shopping for new service.
We are sorry to hear you are receiving slow speeds for your internet service. At Mediacom, we strive to provide excellent service. Looking over your account we are noticing the last technician recommended WiFi extenders. This equipment is something you can purchase on your own or you can rent them from us. We would like to follow up with you and see if you have tried this resolution and if it worked. If not, we would like to investigate deeper into the issue. We are here for you 24/7.
Warmest Regards,
Beverley Hiett
Reviewed May 24, 2019
Should be rated #1 on the Gulf Coast. Very prompt response time, professional service techs and installers and great signal strength. They keep you informed every step of the way while they are resolving your inquiry and don't stop until you are happy. Keep up the great work Mediacom!!!
Thank you, Iowa for the wonderful review. We are overjoyed that you are happy with your Mediacom services. We are always striving to ensure our customers have the best customer experience they can have. Iowa, for you to take the time to let us know how satisfied, means a lot to us. We will keep working on our services for you and finding better ways to improve our performance. We pride ourselves in having service technicians who take their time to provide you with a wonderful experience.
Warmest Regards,
Beverley Hiett
Reviewed May 24, 2019
The main reason I chose Mediacom is for the speed. I think the service is overpriced. In order to get a better rate, I have to do a trial of additional services which try to "sucker" me into a higher rate in the future for services I do not want. I definitely will search for other suppliers if I have no choice in receiving lower rates.
Good Afternoon Daniel,
We our sorry to hear that you are unsatisfied with the structure of our packaging. We have reviewed your account and notice that at this time you are in a no contract offer, and you are paying a lower price than if you just had internet service. Our company provides these offers so customers can do a trial run on our other products we offer. For example with having the local plus TV, you have access to local networks, and with the weather we have had throughout the United States we feel it's a great feature to be able to provide to our customers. At any time, you are not getting these services at a price that would not save you on internet service. You can remove the products and just keep internet.
Original Review: May 24, 2019
I am visiting my family in KS for a wedding and can't receive any emails on my computer. It keeps giving me an error message and I don't understand why. I have been a loyal customer since 1994 and have this problem every time I am in other states. Don't understand why this always happens. I have had to purchase a smartphone and a plan to be receive emails while on the road. I can't even send this message to you. Why????
We are sorry you were having problems with our email when traveling outside of your home area. When our system picks up a different, for her protection not knowing if it is you, or someone trying to hack into your email. The system will force you to reset the password. If you travel a suggestion we may add is possibly writing your account number and 4 digit pin in your wallet. You can also set up a security question to reset your email password. Also, if you travel outside of the U.S. your email will not work. We have added these security measures to try and protect your account; not to cause you any frustration. If any has been caused to you. We sincerely apologize for any inconvenience. Thank you for being a loyal customer.
Warmest Regards,
Beverley Hiett
Reviewed May 24, 2019
5 out of 10 times I need to call up customer service to have them reboot the modem on their end to get my internet service back. Sometimes it works. Other times I have no service for a few days. When it works the streaming is good.
Good afternoon Stella,
We sincerely apologize about your experience and any service issues that you might be experiencing. I appreciate you taking my call today. We will get one of our service techs out to your residence to troubleshoot the issues and make the necessary repairs. You have a great day! We will follow up with you after the service call.
Thanks,Christian
Reviewed May 24, 2019
Our internet goes in and out all the time. We are paying a lot of more for it. We are paying for a download speed of 100 (which is extra money). If you have other options, please consider them. Mediacom has been aware of our issues; yet, we have seen no change in service and no compensation for lost internet.
Good afternoon Ron,
We sincerely apologize that you have had intermittent issues with you internet services. Reviewing you account, we see that it has been some time since we have sent out one of our service technicians to your home. We would love to hear from you and schedule a visit with one of our service technicians. We do value your business and look forward to hearing from you.
Warmest Regards,Beverley
Reviewed May 24, 2019
My internet is supposed to be the step just under the 1gig service yet I do not receive those seeps in reality never got modem upgraded when I upgraded also why the same set of channels multiple times. I only want the H.D. channels I hate being forced to get them in other languages and in standard and s.d. when all I need and want is the HD. I'm forced to take audio music stations that I don't need or want. Mediacom gets away eith charging the outrageous prices they charge by forcing you to take on unneccesary items in your channel lune up just yo get the actual networks that you do want. I go back and forth every day weather ir not to switch to Dish because 200 dollars a month is outrageous to pay for internet and cable with DVR service which is something that should be provided automatically anyways because everyone else gives you the ability to do this without the additional charge for equipment to make this service possible.
Our deepest apologies that you are not getting the speed of internet you are requesting. Reviewing the account, we are showing your internet signals look good. We would love to have the opportunity to check things for you and issue a trouble call if necessary. We did research the modem, and with the speed showing on your account, the modem should support the speeds you are currently paying for. We have many customers with different tastes in programming. We do try to offer a little something for everyone in our television packaging. In your service area you do not have to have equipment to view digital programming. We do have customers that do not have equipment and watch television programming. That is one reason our digital format is still there. We do have a way to assist you if you would like by selecting the favorites on your Tivo DVR so you have quicker access to your favorite programs. If we can assist you with any of these issues, please reach out to us. We are here for you 24/7.
With Warmest Regards,
Beverley Hiett
Reviewed May 24, 2019
On March 11, 2019 I was reviewing my Mediacom bill. I noticed an increase and called to ask why. We reviewed the bundled charges and I learned that I am paying for phone service I do NOT want or use. I have to keep my land line. In the end I was told this is the bill. And I am paying for service I do not use. I don't want to quit Mediacom, but it is tempting. I just wish you service companies would not hold us hostage. I just wish you would treat us long term customers with a discount like you do new consumers.
There is not respect for the long term customers. I have answered many market calls trying to get me to use you phone service. I say no because if I go with Mediacom and I am out of electricity I have no phone service. Many times the cells don't work either. So until Mediacom figures out how to give me service when the electricity is out - I will switch. Now I find out I am paying anyway. Also ever so often I get a call to upgrade my internet for $10 a month more. How about an upgrade with no extra charge???
Good afternoon Corinne,
We sincerely apologize about your experience and the concerns you mentioned. Upon looking at the account, it looks like your February bill was lower due to service credits onto the account. There were no increases in March. Increases on the bill should be happening this month due to an annual step up. To lower the service rate, you may opt-out of Digital Starz and save around $11.00. Also, the phone service provides a discount because you have all three services with Mediacom. A lot of our customers take the phone so that it would discount the pricing of the cable and internet service. If you would like to remove it, I can see what we can do. All our customers start off with a promotional rate but after a year or two everyone is paying around the same rate. We try our best to keep service rates low while providing great quality services. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us.
Thanks,Christian
Reviewed May 24, 2019
I was happy with installation of my Mediacom service. However, I was getting a delivery at the same time and neglected to learn how to record. Your customer service people know absolutely nothing about how to help me. The First Lady hung up on me. The second man just clicked on his computer and couldn’t help. I called to see if I could get Netflix for free as my install was just a few weeks prior to your offer. I was told No and There Shall Not Be Exceptions. I still don’t know how to record and I pay for Netflix. You have no idea how frustrated I am.
Good afternoon JoAnne,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your current experience. You can visit the link below and page 20 has a portion on how-to record shows. I also included a link to Tivos how-to site. As far as the Netflix promotion, your package doesn’t qualify for the promotion because the internet and phone service are at promo rates which are considered upgrades. If the links below don't help, let us know and we can send a tech out to your location to show you how to use the system. If you have any further questions, concerns, or service issues please don't hesitate to reach out to us.
Thanks,Christian
Tivo pdf: http://mediacomcc.custhelp.com/ci/fattach/get/1095/0/filename/FINAL+QuickGuide_TE4_Mediacom_19July2018.pdf
Tivo how-to site: https://www.tivo.com/support/how-to
Updated review: June 21, 2019
I am thankful ConsumerAffairs was able to put me in contact with Beverley ** at Mediacom. Without Beverley ** involvement I'm certain my service would still not be connected as I was unable to get any movement with the contact process Mediacom has in place. Phone only.
Original Review: May 24, 2019
We live in the Mexico Beach area in Florida hit by Cat 5 hurricane Michael Oct 2018. Mediacom is the last provider to complete repairs. New lines and major equipment were installed after 5 months. I have been told everyday since March 1st that a field audit would be completed on my property between 8am & 8pm to restore my service. Has never happened! I call everyday and am told the same thing. Have spoken with escalation team, escalation manager & field managers. Still no one will show up and I have been told repeatedly I would get a call back but has yet to happen. Field manager blames construction team, construction team has not been in the area for almost 3 months. Mediacom recording states no outages in the area. Frustration is through the roof. Someone please look into this issue.
Reviewed May 24, 2019
Really a dirtbag of a company. Lie to customers, and not reliable business. Don’t fulfill their promises. Half installed equipment, never returned to finish the install of the equipment. Billed for service that I never received. I will never recommend them to anyone.
I am sorry to hear you have had issues with Mediacom. Reviewing the information, it looks like you had service with us from 11-24-15 to 06-17-16. With the account being closed for almost three years now I don’t have a lot of history to assist you. I can’t see trouble calls or old billing information. At Mediacom we strive to assist you with your concerns. With an aged account, there is not a lot of information in front of me to assist you.
My Apologies,
Beverley Hiett
Reviewed May 23, 2019
The women that helped me set up this new account was very friendly and accurate. She explained everything to the fullest. We have had your service at 454 4th St. SW prior to our move. Our service ended August 2018. I had internet for 6 months at a different account that we just closed to start this account. I think we will again be happy with Mediacom.
Good Evening Linda,
Well you have us beaming with happiness, Linda. Thank You. In a world of negativity, it is an honor to have someone take the time and let us know our staff treated you with great customer service. We will strive to keep improving our services to provide for great customers like yourself. We our only a phone call or text away 24/7. Thank you for choosing us for your provider Linda.Warmest Regards,
Beverley
Reviewed May 23, 2019
I've had Mediacom for 10+ years. I moved to a new address and that's when all the trouble started. I was severely overcharged, and received subpar service. I was in a "no contract" agreement. After 6+ months of trying to get my bill corrected, I canceled service and sent their equipment back. Months later, I get a call saying I owe hundreds of dollars for breaking a contract I never had, and was charged for months of service after I canceled. I will NEVER have Mediacom again in my life.
Good afternoon Joshua,
We sincerely apologize about your experience. Upon looking at the account in Angola, it shows the account was disconnected due to non-payment. I also don’t see any completed service calls at that address nor memos on the account. If you need to contact our billing team, you may directly call them at 800-453-3415.
Thank you,Christian
Reviewed May 23, 2019
The installation and consistency of the service/product was poor. My modem was switched 3 times. The cable and wifi went out for no reason all the time. They sent out subcontracted technicians who were really nice but seemed to be in a hurry all the time.
We apologize for the problems you have had with our internet services. I reviewed your account and noticed you have moved to an area we do not service. If you ever return to our service area, I hope you will give us a second chance. We are truly sorry that you had a bad experience with our services, we wish you were still available to try and work with you.
Warmest Regards,
Beverley
Reviewed May 23, 2019
Really happy to have wifi for home use but our connection is interrupted often. Since we got the internet we've also had problems with uploading. The service interruptions were not easy to understand. I wasnt sure if my service was taken away, or if something technical had happened.
Good morning Bret,
We sincerely apologize about your experience. If your internet service is dropping, it could be caused by multiple factors. If regular troubleshooting is not helping, may we please schedule a tech visit to come out to your residence? Our service tech will diagnose the issue and conduct the necessary repairs to acquire a resolve. We look forward to hearing from you.
Thank you,Christian
Reviewed May 23, 2019
We got a new TIVO box in February ( 2019) and have had tiling off and on since then. We have had techs out 3-4 times. The last tech found what may have been the problem all along. I was told the power and the cable lines were too close together. Funny since Mediacom is the ones who set it up. I was told the only way was to bury the cable line in my yard. I was against this. I asked if they could run the cable another way in the air. I was told no. After no resolution..decided to cancel the cable/home phone service with them.
Also back in August/September I reported a loose guide wire. It is the one that hold up a power pole. I called it in 5-6 times at least. Everyone who was sent out what not a linemen. Then one day woke up to discover someone had buried a cable in my yard to that power pole from our house but had not hooked it up yet. I was sent a letter about it and how it would be hooked up soon. I called right away. 1. They did not have permission. 2. They crossed over my buried propane line 3. This was not the problem I had reported. My problem was a loose guide wire that hold up the power pole in my backyard.
Good afternoon Theresa,
We sincerely apologize about your experience. Upon looking at the account, we do see you downgraded to internet only. Is everything working okay with the internet service? If so, that is great but if not please let us know so we can see what we can do if you’re having service issues. I will relay the feedback to our teams about the concerns you mentioned. Sorry that we couldn’t run the line aerial because of possible clearance issues. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a good weekend!
Thanks,Christian
Reviewed May 23, 2019
Your internet only is costing me 80$ a month. A whole lot of nerve to charge people who are low income such a ridiculous amount for internet that never seems to work. I know other people as well that have had a bad experience. Every time I go in the office to pay my bill, I’m met with a racist ** with an ugly attitude that can’t greet me when I walk in. That’s bad for business. I don’t plan on keeping Mediacom for much longer. Only need it for school. I have also had attitude on phone calls and argumental men that feel that need to state their opinion. It’s only the Asian women that are sweet and helpful. If I could use Comcast I would because Mediacom rips people off. Truth be told.
Good afternoon Leah,
We sincerely apologize about your experience and any concerns you might have with service pricing. With the concerns you mentioned, I will relay the feedback to our teams to see what is occurring there. One of our main goals is to always provide our valued customers with a polite, warm, and exceptional interaction. Again, I apologize about any unpleasant interactions and any service issues that you might be experience. Upon looking at the account, the modem signals look okay. Do you want us to schedule a service visit for you, so a tech can check things out? Also, if you wanted to lower your service rate, you could opt-into a contract offer if you would be interested. We look forward to hearing from you.
Thanks,Christian
Original Review: May 23, 2019
The internet is beyond awesome. But the price for TV is terrible for the Channels I get that work. They say the problem is where I live. But I still have to pay the whole amount for service Mediacom cannot deliver. Some of my channels still have the wrong programming from the description. I have had several Mediacom personnel state it can be fixed. On the phone and in person. Then, Well it cannot be fixed. Anyway, I guess I am stuck with what I have.
It has been a pleasure assisting you today. I hope you can find more value in your packaging. Per our discussion, when you brought your Tivo box from your old address we needed to program your Tivo DVR to your new area. I was happy to hear you have all your channels now and the picture is perfect. Hopefully now that you have all your channels the value of our service at Mediacom is shown.
Warmest Regards,
Beverley Hiett
Reviewed May 23, 2019
I have been very impressed with service at Mediacom. All of my interactions have been pleasant and my calls have been answered quickly. The employees are professional and helpful. My service has worked great! It is a little pricey but overall I am very impressed with MediaCom.
Good morning Robin,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you have been very impressed with our services, that your interactions have been pleasant, and that the representatives have been professional. Please call us anytime to inquire about lower price packaging so we can help you lower your service rate. If you have any problems, please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 23, 2019
We switched to Mediacom for a faster internet. We now have to reboot our internet 2 to 3 times a week. The tv service is fine, but the storage on the TiVo is very inadequate with it is my understanding no options for external storage. We don’t have any options for fast internet right now, but will probably switch to another provider for tv and internet when faster services become available for our area.
Here at Mediacom, we strive to provide excellent service. I have reviewed you account. The account has been noted and I have provided feedback on your account with what I feel like could be causing your internet and cable service problem. At your convenience, if you could please follow up with Mediacom. Our customer service department is available 24/7. What I am seeing is something that should be resolved without a technician visit. If you can please give us the opportunity to correct this for you it would be much appreciative.
Warmest Regards,
Beverley Hiett
Reviewed May 23, 2019
When I called in originally I made sure to wake 4 different times if Disney Jr was included so my toddler can watch her toons. I was told that it was and she was looking right at it, come to find out Mediacom does not have the channel at all! Called in to voice my concerns and was told “sorry”. Then they were supposed to come within 2 weeks to bury the line, install was in November, they finally showed up in March to bury the line. No call or anything just showed up.
Good afternoon Brandon,
We sincerely apologize about your experience and about the concerns you mentioned. Upon looking at the lineup for your area, we have PBS Kids, Cartoon Network, Nickelodeon, Nick Jr, and the Disney Channel from what I can see. I apologize if I missed any other networks that are suitable for children and that you were told Disney Jr was part of the lineup since I don’t see it available for your area. I will put in a channel request in hopes we can acquire it in the near future and also apply a $20.00 promo credit onto your account as a courtesy for the discrepancy. If you have any other questions, concerns, or service issues please don’t hesitate to reach out to us.
Thanks,Christian
Reviewed May 22, 2019
We are dealing with an outage once again. One day it was down for 3 days. I work from home and it is very upsetting when I am not able to work or I lose a call because the service is not reliable. They gave me a 10.00 credit once for the inconvenience but do they realize all the money I lose when I am unable to work. Not hardly!!
Good afternoon Dawn,
We sincerely apologize about your experience. We try our best to provide our customers with consistent and reliable services. Unfortunately, there are a lot of variables that can cause services to go down. Once we can pinpoint why an outage is caused, please rest assured we reach out to all parties to get a fast and efficient resolve. If you do work from home and the internet service is used for making income, I would suggest a business account for faster turn around times and advanced support. Please keep in mind though, if it’s a fiber cut or power outage, the services will still be down. We hope the information helps and if you have any further issues please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 22, 2019
I have had the "bundle" for 6 years. I have experienced numerous outages, tiling, no caller ID, which is a free service, On Demand movies that never televised, and 2 years ago lost all communication for one week with no resolution from Mediacom. Their reasoning was that not enough residents in this 1200 household development call in for service.
Good afternoon Thomas,
Thank you for your long-time valued Mediacom business as it is greatly appreciated. We do want to apologize about any service issues that you have or are experiencing. Upon looking at the account, the cable units are all active, signal quality from the modem is in range, and the up-time of the modem is around 22+ days. If you’re still having issues, may we schedule a service visit for you to check things out further? We look forward to hearing from you, so we can acquire a full resolve and address your concerns.
Thanks,Christian
Reviewed May 22, 2019
Mediacom is bit expensive but I am grateful they gave me leniency on an unpaid bill from the past. I have no complaints as far as connectivity. We have had very few problems with the service. I am satisfied as a customer. Thank you.
Good morning Frederick,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We do apologize if you have concerns with your current service rate. You’re always more than welcome to call in anytime and inquire about lower price packaging. If you have any problems at all, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed May 22, 2019
Was allowed to change to a cheaper service with zero hassle and updated discounts were applied to my bill immediately. Quick customer service. Technicians who came out were knowledgeable and helpful and not trying to upgrade service. Never pushy. Highly recommend!
Good morning Steve,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service team was able to assist you with lowering your service rate and that the service tech that came out to make repairs to your services was knowledgeable. If you have any problems at all, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed May 22, 2019
Internet has frequent problems with low speeds and Tivo sometimes refuses to work. Contract pricing scheme is unfair and not competitive with other providers. Everyone on my street has different prices for the same services. I will switch to other companies at the end of my contract. Possibly before then to save money and get better service.
Good afternoon Steven,
We sincerely apologize about your experience and any service issues that you’re still experiencing. Upon looking at the account, it looks like one of our representatives named Richard followed up with you on 05/16/19 where it was indicated that all service issues have been resolved. If you’re still experiencing service issues, please let us know so we can create a follow up service visit and reach out to our field team for assistance. We hope to retain your valued Mediacom business. The people on your street may have more or less digital units, higher or lower internet speed, and a different level of cable service. It also depends on their start date and such. We will always try our best to keep service rates low while providing great quality services. We look forward to hearing from you to address any service issues that are still occurring and any other concerns that you may have.
Thanks,Christian
Reviewed May 22, 2019
There are too many outages. Your rates are too high. I am seriously considering canceling my service. There is nothing fit to watch on tv anymore. I would like to have only the local channels and Fox Business.
Good afternoon Virginia,
We sincerely apologize about your experience and any service issues that you might be experiencing. If regular troubleshooting is not resolving your issues, we would like to send a service tech out to your residence if we may, so we can acquire a full resolve. Would you like us to set that up for you? What days and time frames work best around your schedule? Also, it looks like you’re not under a contract offer. If you would like to downgrade services, modify services, or opt-into a contract offer you always can. Please let us know if we can schedule a service visit and if you would like to know what offers we currently have. We look forward to hearing from you.
Thank you,Christian
Reviewed May 22, 2019
I've tried Mediacom for three years now, and have not been happy with the reception on my tv's, nor the in and out consistency of my internet with them. Two technicians for them have come out and told me Mediacom will not repair the infrastructure that is causing the problem, but there is no consideration offered by them. Now 1/3 of my watched channels have been removed with no explanation or a reduction in price. I am looking for a more honest and reputable company now. Will terminate soon.
Good afternoon Brent,
We sincerely apologize about your experience. As long as the issues are not being cause by inside wiring which requires an electrician, then we should be able acquire a resolve. What specific things did the techs say they would not be able to repair? The more information we know the better. Upon looking at the account, your channel subscription level remains the same. You are at Local Plus TV. What channels are you missing? Please refer to the channel lineup for your area with the link below. Please keep in mind you only subscribe to Local Plus TV. We look forward to hearing from you.
https://mediacomtoday-lineup.com/lineup/397/forsyth_forsyth_rural_and_kimberling_city_mo.aspx
Thanks,Christian
Reviewed May 22, 2019
I've had Mediacom for years and have no desire to ever change. I use internet, cable, and phone and I rarely have issues, beyond an occasional service outage or slowdown. Even those are seldom. Any time something does pop up, it is always handled quickly and efficiently.
Good morning Michael,
Thank you very much for your review and longtime valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the services, that you rarely have any issues, and that our representatives have always been able to resolve things in a quick and efficient manner. If you have any issues at all, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed May 22, 2019
It took 6 weeks and 5 techs to finally fix my problem. So what I was paying for. I didn't get. Could not get Premium Channels. I don"t understand why it took soooo Long and my Frustration was getting worse daily.
Good afternoon James,
We sincerely apologize about your experience. We don’t want any of our valued customers to experience any service issues. We do really appreciate your patience and for working with us to fix the intermittent service issues. It looks like our agents did credit you for the time without proper working services. I will make sure to cover any other time frames that we might have missed. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 22, 2019
I switched back to Mediacom after being with ATT for well over 10 years. With the major increase in internet speeds ATT could not keep pace with outdated phone lines and no fiber upgrade in my area. I also switched to internet TV so wanted at least 100mbps speed which ATT didn’t even offer at my address. I was skeptical but have been pleased with connection speed and reliability so far. The equipment originally installed by Mediacom was horrible and after a few months switched to a Netgear 600 modem I purchased and an older Apple Airport which still provides a great WIFI router capability. The poor equipment offered is why I rated four stars. I had no problems with them removing the monthly charge and the customer service center in Gulf Breeze were friendly and helpful. If the current reliability of connection and speed remains I have no plans to switch service.
Good morning Craig,
Thank you very much for your review and for choosing us as your preferred internet service provider. We are glad to hear that you’ve been pleased with the connection speed, that the service has been reliable, and that our customer service representatives have been helpful. We do apologize if you had a disappointing experience while using our equipment since we have other customers that have no problems with it. I will relay the feedback to our teams, so we can make improvements. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Original Review: May 22, 2019
It took 3 trips for your sub-contractor to agree that our house was 'serviceable' even though customer service said it was after the first appointment. Your sub-contractor was not customer service orientated - no creative thinking about how to make this work. You then sent out another person who worked with my husband to get the cable to our home. Service is great. We just need you to bury the line in case of a storm. Thank you.
Good afternoon Keith,
We sincerely apologize about your experience and will relay the feedback to our teams for improvements. We are very glad that we were able to finally get services to your home and that the service quality has been great. I will put in a request for a bury drop so we can get that line buried. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us.
Thanks,Christian
Reviewed May 22, 2019
I decided to use Mediacom as my internet provider because I needed internet in my new apartment. I called Mediacom in 2018 and got rates which fit my budget and Mediacom stated that the their services were great in the area I was moving to - find out that they have been needing to do maintenance in that area for years. I agreed to the company to issue me my services. Now I can't even watch my smart TV without it dropping bandwidth or allowing me to connect wireless devices. I was told after numerous call ins and complaints that it was been on their list to do but rewire the complex due to faulty wiring but they are having issues getting it done.
I was doing online work from home and now I'm being put on the list of losing my job due to the fact that my services won't allow me to finish the training because Mediacom services as they stated are to poor to keep me with a stable connection. I stated for starts that internet was the most important thing and I'm on a fixed income and I cannot afford to have cable or make any other types of switches all sudden if the services need to be altered at my expense. Now I'm being told they hate the fact of me being at risk of losing what job I did have capability of doing because they didn't make it know that their service has been needing an upgrade in the location that I moved to from the beginning so I would of been aware and could of then made a more precise decision by me knowing that it's a possible chance that the one thing played an very important role in my decision to chose a place for stay.
Mediacom never delivers the actual MBPS they promise and yes I'm hardwired in but can't even load the television and computer at the same time. Disgrace rip off and fraud and technical supervisor in Monroeville Al gave me his number as if it mattered and wouldn't even tell me that this was an issue they been facing years prior to my move in that internet is an issue after being told that its is the way that I'm able to live comfortable by having a good internet provider. Now he won't answer and tech after tech come and all say something different.
I do apologize Jackie if I addressed you wrong during the last response. We’re at a point where wall fishing needs to be done as previously discussed, and we referred you to your landlord to pick up and handle the wiring. Due to Mediacom not handling this type of work or permitted to do any drilling in apartments. We cannot force the maintenance in your apartment building to do any additional work. With it being their management properties responsibility to issue work as such to be done. I have sent emails attempting to contact Eagle Pointe to explain what needs to be done to help. And as of 07/10/2019 there was no response from Eagle Pointe. If you would like to contact the management of the property as a last result that would be awesome. You’re under no contract with Mediacom now. We understand that you must make a choice to keep the service or disconnect. Mediacom appreciates your business, and we would love to retain you as a customer, but our hands are tied.
Warmest Regards,
Beverley Hiett
Original Review: May 22, 2019
I felt blindsided by yet another HUGE increase in my bill.. This time it was a $100 increase. Sorry that your representatives have to be subjected to our dissatisfaction. It was a week and a half before they could bring a new piece of equipment to "change" my service. The serviceman was OUTSTANDING..prompt, polite, and patient to explain the new remote.. Please become more open about your pricing..
Good morning Gretchen,
We sincerely apologize about your experience. The main goal of a bundle/package is to eventually reach full price rate. It does this by increasing in price after each annual year. Once a bundle/package reaches full price rate, the customer always has the opportunity to repackage, opt-into a contract, or downgrade services. Upon looking at your account, it looks like the bundle/package reached full price rate and all discounts expired. It also looks like an agent repackaged you, so you can get back down to a lower service rate. I will relay the feedback to our teams about the concerns you mentioned. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thanks,Christian
Reviewed May 22, 2019
We have signed up for paperless statements, and wanted an actual copy of our bill. I followed the instructions from the website, but did not have the "4 digit pin" that was needed to achieve this task. Between the computer person then having a live person via the internet, the time was close to 45 minutes to achieve what should have been a very simple request. During the live chat, there were time lapse of 3-4 minutes between the chat time. It was resolved, but I feel too long to time for this simple item to be taken care of.
Good morning Peggy,
We sincerely apologize about the experience and the time it took to acquire a resolve. Unfortunately, we are unable to provide the 4-digit CPNI number over the phone or service chat. Our agents should have offered to manually mail you out a hard copy of your paper statement which has the 4-digit CPNI number on there. I will relay the feedback to our teams about your experience, so we can make avoid scenarios like this. If you have any other questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Original Review: May 22, 2019
It seems practically impossible to talk to a real person when there is a problem. I have been having problems receiving incoming calls for over a month and all I get is reboot the modem. I finally have an appointment with a technician to come out late this afternoon. We will see if anyone arrives and if the problem can be corrected. I am very close to cancelling the phone service or lack thereof.
Good morning Donald,
We sincerely apologize about your experience. I will re-check all the coding on the account, the phone registration, and phone settings on our end to make sure everything is proper. The modem might reset for a brief moment. We will get this resolved for you and hope we can retain your longtime valued Mediacom business.
Thank you,Christian
Reviewed May 22, 2019
I would just like to say that the service I have received from my local Mediacom service technician has been amazing. Whenever I have had issues with my internet, he has resolved the issue with speed and professionalism. His name is Taylor **, and I can say, with confidence, that he is the only reason I am still a customer. The prices I pay are more than I would prefer, but the outstanding service when things are not working correctly justifies the bill. I wish IPV6 was given to all customers, but I'm sure this will be available in time.
Good morning Joseph,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are really happy to hear that our local service technician Taylor was amazing, professional, and that he helped our company retain your valued business. We will make sure to put in a compliment for him. We will always make sure to relay your feedback to the proper teams. If you have any other questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 22, 2019
Very nice people, but often not able to assist or pinpoint/confirm a specific problem. Our overall experience has been good with a few issues that were difficult to solve, but ultimately were. We are still adjusting from 30 years with ATT in Dallas area, to Mediacom in Gulf Shores (no ATT in area yet), but product is good overall!???
Good morning Rebecca,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear our representatives have been nice, that they have been ultimately able to resolve your issues, and that you enjoy the services. What problems or concerns do you have that we may be able to address? Please let us know so we can acquire a resolve. We look forward to hearing from you.
Thanks,Christian
Reviewed May 21, 2019
As a whole I would and have referred the service to my friends and co-workers. My first run in with customer service (sales department I believe) was horrible. This happened before I even had my service installed. I work from home so Internet is extremely important and the speeds offered are exactly what I need to work so I couldn’t cancel without having back up service. But after having my service and the my experiences (after my first contact mentioned above) with the customer service center department I am very satisfied!
Good morning Quanisha,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any bad experiences that you’ve had with us before. We are really happy that our customer service representatives were able to turn those experiences around and that you’re very satisfied with our company now. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 21, 2019
I have Mediacom internet in my home. I pay an extra $20/month for supposedly faster internet service. However, I have very spotty, unreliable internet service. I've called multiple times and explained the type of bandwidth that would be required and have been assured that the speed I have should be more than ample.
Good morning Amanda,
Sorry to hear of your service issues. At Mediacom, we strive to consistent and reliable service. I reviewed your account and notice we have not had a service call at your location recently. Would you like us to schedule a service call for you to check on your concerns regarding the reports of spotty and unreliable internet service? Looking forward to hearing from you and assisting you with your issues.
Warm regards,Beverley
Reviewed May 20, 2019
I have had an amazing experience with Mediacom so far. Any issues that come up they have always been really good about handling it quickly and efficiently. I moved and they were very accommodating with my work and school schedule.
Good afternoon Ashley,
Thank you for your review and for choosing us as your preferred service provider as it is greatly appreciated. We are happy to hear that your experience thus far has been amazing and that our representatives have been really good at handling any issues that you’ve had. If you have any issues, questions, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 19, 2019
When we were shopping around for service it was between two companies. We went with Midiacom for two reasons. First, they were very reasonable on prices and service was great. Second, we were told once the promotion was through we could call customer service and get our bill dropped back down to OUR ORIGINAL PROMOTIONAL PRICE. This was a bold face lie. Called once the promotion was over and was told they never do that. I was credited for being lied to for one month. I was very dissatisfied with what I was told and would have left if the other service in my area was better.
Good afternoon Lisa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We apologize about the concerns you mentioned. Upon looking at the account, it looks like you’re now at a full price rate and a service discount has expired. I am not seeing a way that we could get the original pricing back because you had a switch & save discount at that time that only lasts for a limited time. We do have different packages with different speed and data usage allowances that we can look into that might help reduce your service rate. We look forward to hearing from you.
Thanks,Christian
Reviewed May 18, 2019
The cost of Mediacom is extremely high for the quality viewing programs that we receive and the internet is very slow. Also we get a lot of times when the internet goes out and the cable freezes up. The reason we went with Mediacom was so that we would not have interference from the outdoor elements and this has not been the true.
Good afternoon Cindy,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the concerns you mentioned. Upon looking at the account, you’re not in contract offer so you may look into lower rate offers if you were interested. If you’re experiencing any service issues, may we schedule for a service tech to come out to check things out for you since we can’t find any problems remotely? We look forward to hearing from you. Have a great day!
Thanks,Christian
Reviewed May 17, 2019
I fail to understand why our billing must be increased every year or more. So far we started out at $55/mo and now after one year we are up to $85/mo. Please explain why this is necessary. Those of us on fixed income have it hard enough without increasing our billing.
Good afternoon David,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We do apologize about the concerns you mentioned. We try our best to put customers into introductory pricing which helps them save money. Our service rates will normally increase annually because the main goal of a bundle/package is to eventually reach full price rate. Upon looking at the account, you’re not in a contract and your promotion is still good for 10 months until the rate increases again. If you want to inquire about lower priced offers you always can. Please let us know if you have any further questions or concerns that can be addressed. Have a good day!
Thanks,Christian
Reviewed May 17, 2019
Mediacom provided excellent service. The technician was prompt, courteous, professional and made the repairs necessary to get us better internet frequency. The original wait time to get an appointment was long but there was a adjustment to get a technician out sooner. I thank Mediacom for working with us to meet our needs.
Good afternoon Bobby,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy our services and that it has been excellent. It is also great to hear that the service technician was prompt, courteous, professional, and made the necessary repairs. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 17, 2019
My bill kept going up a couple dollars each month. I am paying for high speed internet, but it gets slower all the time. There are a lot of days I can't even log on. Others, I lose internet in the middle of a project or search. I called to complain. The lady lowered my monthly charge, but I still can't/lose log on.
Good afternoon Robert,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear to hear that our agent was able to help you lower your service rate but apologize that you’re still having issues with the internet service. What kind of issues are you experiencing because the modem is online? The more information we have the better, so we can further assist you. We look forward to hearing from you.
Thanks,Christian
Reviewed May 17, 2019
I've had Mediacom for a few years now and just moved from Davenport, Iowa to Blue Grass, Iowa and lost a bunch of channels. I was told the package I had (local plus) basically was just local channels, but I know when I initially got Mediacom I chose the package with MTV and ESPN. The customer service rep insisted I was never supposed to get these channels and that the tech must have installed it wrong. Yet I am still getting channels that I'm not "supposed" to be getting now (A&E, Lifetime, and numerous others) which again the tech must've installed it wrong too.
About a year ago I did up my internet package and they convinced me to bundle, stated that everything would be the same I'd just be saving a little bit. I think this is the step where everything changed. Regardless, I know the channels I was getting when I initially signed up. Now I move and have to upgrade to get my original channels back. It all seems very scammy to me or something was not communicated properly. I will most likely be cancelling very soon. Tired of the games.
Good afternoon Brett,
We sincerely apologize about your experience and any service issues that you’re experiencing. Upon looking at the old account in Davenport, you had Local Plus TV with 1-room Tivo, 500 mbps HSD, and phone service. That package should have only had limited channels due to the channel level you were paying for. The new account in Blue Grass, has the same thing but is subscribed to Family/Expanded cable which has much more channels. The difference in the two is the channel subscription level and service pricing. When you were in Davenport, you might have got channels that weren’t supposed to be coming through even though you weren't paying for them. Please review the channel lineup for your new account and tell us what you’re missing so we can take a further look at things. You're at Family/Expanded cable which includes Local Plus TV. If you don't want Family/Expanded cable please let us know so we can downgrade you back to Local Plus TV. The link is https://mediacomtoday-lineup.com/lineup/529/blue_grass_buffalo_and_walcott_ia.aspx. We look forward to hearing you.
Thanks,Christian
Reviewed May 17, 2019
We were scheduled for a house service call on 5/13/19 between the hours of 8 - 12 for a cable outage. Someone was home but no visit or phone call until about 3:10 pm a call came and they hung up before I could get to the phone. I immediately called the tel number back and held on a long time for them trying to make contact with the person who called me. I was finally told the appt needed to be rescheduled for 5/21. I explained that length of time was unacceptable and they needed to do better than that. I was told that was my only option and I hung up without confirming that date which is a work day for me.
Good afternoon Theodore,
We sincerely apologize about your experience and the concerns you mentioned. What happened was not acceptable and I will forward the feedback to the proper teams for review. Upon looking at the account, I see a call interaction today. Are things working properly or are you still having issues? If you’re still having issues, please let me know and I can reach out to our field team for assistance. It also looks like our agents placed a $20 credit for the appointment issue. I will also make sure to add on additional credits for the service issues. We look forward to hearing from you to address any remaining concerns.
Thanks,Christian
Reviewed May 16, 2019
The Mediacom rep was very knowledgeable and educated me on my problems and fixed the same. MOST reps know more than others which is appreciative. I have been with Mediacom for almost 30 years and they continue to amaze me.
Good afternoon James,
Thank you very much for your review and longtime valued Mediacom business as it is greatly appreciated. We are happy to hear that our representative was very knowledgeable, educated you on the problems you were experiencing, and acquired a resolve. If you have any other questions, concerns, or service issues please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 16, 2019
I have called Mediacom several times about this problem. The HD channel are not working and they did before, the numbers are 728-732. There was a repair person here and said it was not the cable, he called someone and that person told them they were working with the sports channels. I called again last Thursday and talked to someone. He tried some things that did not work. He said he would put in a work order and someone would call. It has now been a week and I have not heard from anyone.
Good afternoon Cindy,
We sincerely apologize about your experience and any service issues that you’re experiencing. I have checked the coding on the account and all is proper. I also sent signals to the cable units to see if they will help populate your HD sports channels that aren’t working properly. If that doesn’t help, may I call you so we can setup a tech call to diagnose the issue? We look forward to hearing from you.
Thank you,Christian
Reviewed May 16, 2019
I had another service that I'd had for years with no issues. After moving to Dubuque, however, I had nothing but trouble. I would be connected for maybe an hour if I was lucky and then nothing. If it wasn't for my cell phone plan's unlimited data, I wouldn't have been able to do anything online. I finally got tired of it and switched. I am back to not having any issues now on Mediacom, and I love it!
Good afternoon Amanda,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re back with our company and that you’re not having any issues. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 16, 2019
Michael was on time, very polite, explained everything well, knew his work and very helpful. I was very pleased. I was very impressed with how quick MediaCom sent someone to install a TiVo box. We are enjoying the new voice control.
Good afternoon Ed,
Thank you very much for your review and valued Mediacom business as it is greatly. We are happy to hear that Michael was on time, very polite, explained everything well, and that you are enjoying the new voice control remote. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 16, 2019
I had been receiving all of the ordered channels when I started to only get through #22. I called the customer number and spoke with an exceptionally nice and informative agent. He worked with me trying to correct the problem, to no avail. I only had to wait a couple of days for a technician to come to the house. It was so nice to work with a happy, knowledgable young man (as are all of the technicians that have worked with me) who not only explained what the problem was but fixed it with a smile on his face. Thank you for having a group of happy workers!
Good afternoon Helen,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We want to apologize about the service issues you were experiencing. We are happy to hear that the agent you spoke to was exceptionally nice and informative. It is also great to hear that the tech who came to your residence was happy, knowledgeable, and acquired a resolve for you. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 16, 2019
The female I talked to on the phone overtalked me and would not listen to me about my problem. My frustration was increasing as the conversation continued. I finally hung up on her, which was totally out of character for me. She aroused a great deal of anxiety in me. I felt like leaving Mediacom at the end of our discussion.
Good afternoon Diane,
We sincerely apologize about your experience and the interaction you had. I had a member of management review things and forward that on as a training issue. We don’t want any of our customers to feel upset, sad, or think that we aren’t listening to them. Again, we sincerely apologize about the experience and any issues you were experiencing have been resolved. If you have any other problems, please don’t hesitate to reach out to us. Have a good day!
Thank you,Christian
Reviewed May 16, 2019
Very surprised you never did a underground cable/wire inspection from Gopher 5 FIRST before digging. I have underground sprinklers and wire buried. There is also utilities underground. Not happy. You were to contact me before digging and also stated you would do an inspection but never did, Checking now to see if there was any damage done which will cost me time and money!
Good afternoon Bradley,
We sincerely apologize about your experience and the concerns you mentioned. Normally, the contractors that do the bury drop flag and spray paint the ground to avoid any irrigation system, invisible fence, or other things of that nature. There are also scenarios where if things are less than 20 ft, they would conduct a hand bury. Please let us know if you find any discrepancies. If you do, we can create a damage complaint research ticket to be reviewed.
Thank you,Christian
Reviewed May 16, 2019
Switched fax phone number from AT&T to Mediacom. Installer was very polite. Explained everything about the system and did a phone check to make sure the line worked. He arrived on time. Wrote out the password and made sure I understood. He was very neat and made sure everything was back in place.
Good afternoon Denise,
Thank you very much for your review and for choosing us as your preferred service provider as it is greatly appreciated. We are happy to hear that the installer was very polite, explained everything, and made sure everything worked properly for you. If you have any problems at all, please don’t hesitate to reach out to us. Have a wonderful weekend!
Thanks,Christian
Reviewed May 15, 2019
The technician was knowledgeable, friendly and efficient. He set up the equipment and demonstrated how to use it. He left a number that I could call if I needed more instruction. When a problem developed a few days later, Mediacom sent out another technician who searched for the problem and resolved. The TiVo system is working well.
Good afternoon Judith,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the technician was knowledgeable, friendly, and efficient. It looks like he went above and beyond which is awesome. We hope everything has been working smoothly since. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 15, 2019
Mediacom recently had problems with its email program on May 3rd. It was down for most of a day. I still couldn't get into my email on Saturday May 4th and called the Internet phone number. The gal who answered was very courteous and helped me get re-connect. It took four tries, but we got it done relatively quickly and all has been well with it.
I also had an issue with making a payment in the Mediacom office drop box. My bill was due on a Saturday and I put the payment in the box on that Saturday morning. My next bill showed a late payment. I found out from the customer service agent that bills are not removed from the box until the following morning (in this case, a Monday morning). I learned something! But note, the agent was very courteous and helpful. Wish I could remember names of both agents I've mention.
One other thought... about your pricing. No doubt you are aware that there are now many, many other choices in how customers can receive their TV programming. Yet you continue to raise your prices, as well as make consumers pay for programming they never watch (shopping channels, religious channels). Mediacom may want to carefully watch the prices it charges consumers. I am aware that programmers charge Mediacom a per subscriber charge. Yet subscribers have to sit through the myriad of commercials within the programs. Maybe we should get a share of the programmers' charges to advertisers. Just a thought. At some point, subscribers are going to ask, "Is it really worth it to pay as much as I do for TV?"
Good morning Dave,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We want to apologize about the e-mail issue and the drop box issue. We are happy to hear that you were able to acquire a resolve and that you learned something new. I will make sure to waive that late fee for you. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 15, 2019
When we were having (non-storm related) problems with the service we were being told that the first service appointment would be a week or more out. I was given a "Corporate" email to use if this happens again. I have not used this, but am very grateful to have it.
Good afternoon Dale,
We sincerely apologize about the experience and any service issues that you were experiencing. Due to call outs, emergencies, staffing, and other variables could be why the service order was pushed out. We do have routers and ticket agents that work on appointments that are pushed out to see if we can move them up daily. We hope everything is working properly and if you have any issues at all, please don’t hesitate to reach out to us. Have a great weekend!
Thanks,Christian
Reviewed May 15, 2019
When I was scheduled to get my service hooked up it was storming very bad and he was unable to do the job and after talking to me and my daughter he seen that she really was hoping to have internet in our new house so the man promised he'd be back and he kept his word, when the storm passed he came back. Great service!!
Reviewed May 15, 2019
Had to call you 3 times. Would call, they do a little and say please hold. Then when you tried to come back to me, it would not as that is why I called. Raised heck on third call and said do not cut away. Finally spoke with someone who stayed with me, and fixed the problem.
Good afternoon Roy,
We apologize about your experience and any service issues that you were experiencing with the phone service. We are glad the final representative was able to help acquire a resolve. We are sorry it took three representatives. I will provide the feedback to our teams and if you have any further issues, please don’t hesitate to reach out to us. Have a great weekend!
Thanks,Christian
Reviewed May 15, 2019
I know we can't control Mother Nature, but I was told the Cable/internet would be back on by 7:10 and when I called back at 8:15, I was told it would be out til 10:10. Cable/internet came on at 10:15. It would be nice to know at the beginning how long it would be out. I have a child and she needed the internet before 10:10. Kids do school work on the internet these days. Thank you, Mrs. Christine **
Good afternoon Donald & Christine,
We sincerely apologize about any service issues that you were experiencing. If there are any service outages, maintenance, or unexpected events that cause services to go down we will always try our best to get things repaired as fast as possible. Please keep in mind when we provide an estimated time of repair, it’s only a projection which means it can run shorter or longer then the time-frame we provide you. There are a lot of different variables when it comes to services being down and as well as repair time lengths. We appreciate the feedback and will credit you for the downtime. If you have any further concerns, please don’t hesitate to reach out to us. Have a great weekend!
Thanks,Christian
Reviewed May 15, 2019
The Mediacom cable has been laying in our neighbor's yard and our yard since September. I understand not burying the cable due to weather. But, we should have been one of the first customers to have it buried this spring.
Good afternoon Larry,
We sincerely apologize about your experience. We do want to thank you for your patience and understanding. It looks like it has been escalated but due to the recent weather in Dubuque it might still be delayed. We will make sure to monitor it and get this done for you. Please be assured, we are aware and working towards a resolve.
Thank you,Christian
Reviewed May 15, 2019
This is my first experience dealing with the Mediacom team. The pre-installation visit over-the-phone information supplied by the Mediacom Customer Service rep created accurate expectations on my part as the customer and was also complete, assisting me with preparing for the visit and minimizing the installation technician's on-site time when he arrived. He actually arrived over an hour early and got my system up and running in less than 30 minutes. Other than the technician entering the wrong name for my account in the Mediacom system, something I was able to get corrected by phone when my first billing showed up with someone else's name on it, things went very smoothly.
Good morning Lonnie,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that we met your expectations, that the tech was early, and that we got you running in less than 30 minutes. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed May 15, 2019
Mediacom installed the Xtreme tv in our home. Installation was very good but there was no materials or directions on the remote usage. We have no idea on the total capabilities of the new system. Tv is clear and great. Other services not so great.
Good afternoon Raymond,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We do want to apologize about your experience. I will mail you some documentation that should assist on using the new system you acquired. Also, if you’re having service issues with the internet service and/or phone service, can we setup a tech visit for you? We look forward to hearing from you.
Thanks,Christian
Reviewed May 15, 2019
Please get better programming, the movies are the same. At least have a new movie each week. Several interruptions in the cable programs. Also, auxiliary tv sometimes do not work and I must change boxes in order to watch. Just upgraded with voice control hopefully there will be an improvement.
Good afternoon Mabel,
Thank very much for your review and valued Mediacom business as it is greatly appreciated. We do want to apologize about your experience and concerns. We don’t handle much of the programming since we re-transmit the lineups we acquire. Upon looking at the account, you do have our Platinum Cable package which includes a variety of networks. You also have access to VOD content which should have plenty of shows & movies to watch. I will mail you a channel line up and provide the feedback to our teams. You can also visit https://www.tvguide.com/listings/ to view your channel listings. If you have any further questions or concerns, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed May 15, 2019
The two men that came to my house were very courteous and careful not to disturb my furniture or come in with dirty feet. They had to re-route the whole cable system in my house however I am still having the same problem by losing connection to the Internet on my TV. Also they said they would come back and put a cover on the box that they put on the side of my house but they have not done that Yet.
Good afternoon Gloria,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear our technicians were very courteous, careful not to disturb your furniture, or come in with dirty feet. We sincerely apologize that you’re still experiencing service issues. May we create a tech follow up for you to check things back out and to also put a cover on the box that is on the side of the home? We look forward to hearing from you.
Thanks,Christian
Reviewed May 15, 2019
I like the TiVo that you provided. It offers recording, pause... along with other apps. Also I like on demand. If you miss your show, you can either record it or go to in demand and has that show available. The only thing I have a problem with for the most part is my router goes offline occasionally and you are always resetting it and unplugging everything. This is the big fix for most of the problems. It also causes your WiFi to go in and out.
Good morning Pam,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you like the Tivo system that we provide. We do want to apologize though about any intermittent internet service issues that you might be experiencing. Would you like us to send a service tech out to your location to diagnose things and make any necessary repairs? We look forward to hearing from you.
Thank you,Christian
Reviewed May 15, 2019
I required service, and was given an appointment for a date 6 days later. The technician arrived on time, tested my system, made some adjustments and fixed the problem. My question is why are so many technicians working on so many problems, resulting in a 6 day wait? Poor equipment? Poor infrastructure (outside long lines)?
Good afternoon Karl,
We sincerely apologize about your experience and will make sure to relay the feedback to our teams. We are happy to hear that the service tech was able to resolve the issues you were experiencing. The turnaround time on a service call could vary due to multiple factors such as tech staffing, vacation time, sick time, emergencies, weather issues, having to pull a tech to route to a different area, and a lot more. We always try our best to come out to conduct repairs in a timely manner and again apologize that you had to wait six days. If you have any further questions, concerns, or service issues please troubleshoot and schedule a trouble call if needed.
Thanks,Christian
Reviewed May 15, 2019
For the most part, my experience has been very good. The program's availabilities are wonderful for a homebound person. My internet mail experiences are another thing despite frequent calls to personnel for resolutions. Despite all this, I would not choose another carrier.
Good afternoon Pamela,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience has been very good and that you enjoy Mediacom as your service provider. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 15, 2019
Our serviceman was very knowledgeable and replaced the defective unit after confirming its status. One improvement might have been directing us to Xtream (new option) when I said we were having trouble with On Demand. I discovered this later. We use our service extensively but our budget is going to require downsizing some choices.
Good afternoon Fred,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was very knowledgeable and able to help fix your service issues. Upon looking at the account, you’re not under a contract. If you would like, we can call you or you can call us to see how we can reduce your service rate. We look forward to hearing from you.
Thanks,Christian
Reviewed May 15, 2019
It seems that when I got a special pricing the tech support guys there at Mediacom put the wrong codes. It so it knocked out my service. I called and by Monday afternoon they fixed it. I'd say this. Make sure all your Techs are on the same page. If they don't know then ask how it's supposed to be done. Don't take it upon their own and change system setting if they don't know what they're doing. Thanks.
Good afternoon Richard,
Thank you very much for your review and feedback. We will make sure to relay it to the proper teams. If you have any concerns, please don’t hesitate to reach out to us. As always, we appreciate your valued Mediacom business. Have a great weekend!
Thanks,Christian
Reviewed May 15, 2019
I find the Mediacom experience to be as good or better than all others I have experienced over that past 30 years. I consider the internet reliability to be excellent, with one issue... I run speed tests frequently and find that, too often, there is a wide fluctuation in speeds. This, I'm not totally pleased with. Other than that, I am a fan of Mediacom.
Good afternoon Ross,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our company has been good and that the internet reliability is near excellent. If you’re having speed issues, we would want a tech to come out to your residence especially if you’re testing speeds properly. The way we gauge speeds is to hard wire an Ethernet cable and plug it into a desktop/laptop. This will ensure we are eliminating any of the air interference (wireless). Please let us know if we can get that setup for you.
Thank you,Christian
Reviewed May 15, 2019
The cable leading the service to my house was deteriorating, and interrupted my Internet services. I contacted Mediacom, and they were able to send a tech out 3 days later. Chris was able to diagnosed and fixed the problem. He also grounded the cable so it won’t get damage when lightning strikes. Thanks again for the professionalism.
Good afternoon Courtney,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We apologize about the initial issues and are very happy that our tech was able to get the service issues resolved. We will make sure to credit you for the downtime and if you have any further problems, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed May 15, 2019
All the services are great. I am not having any problems with any of my services. Had a few issues at first but all straighten out. The internet services is the best, but also like the tv, the channel guide is many.
Good afternoon Susie,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re happy with the services and that you haven’t experience much service issues. We take a lot of pride in the quality of our services so it’s nice to hear that one of our valued customers thinks it’s the best. If you have any problems at all, please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed May 15, 2019
Always very helpful in tech advice and with help with bill. Always courteous and knowledgeable. Appreciate their help. Since I am not very skilled in this technology they have to be very clear and patient. They always treat me with respect.
Good afternoon Linda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have always been helpful, courteous, knowledgeable, clear, and very patient. These are things we strive for as well as always respecting our valued customers. If you have any further issues, please don’t hesitate to reach out to us. Have a wonderful weekend!
Thanks,Christian
Reviewed May 15, 2019
Mediacom in my area offers speeds of 100 down and 10 up. I have had these speeds maybe 4 months out of three years total. My speeds are constantly under 20 down which I'm sure Mediacom knows is a regulation of the FCC they are violating. My whole neighborhood has the same issues and the techs just tell us the infrastructure equipment Mediacom owns here is thirty years old and needs an upgrade to be stable. The company is crooked, doesn't worry about quality so they target rural areas with no other ISP options. I'd drop them if there was something better. Horrible experience and once I'm literally debating moving just to get better internet service. I encourage everyone to file FCC complaints on this company.
Good morning Ien,
We sincerely apologize about your experience. Upon looking at the account, modem registration looks proper. On the backend, we over-provision the modem at 140 mbps down and 12 mbps up to compensate for any signal loss (wireless or other factors). As long as you’re hardwired into your desktop/laptop while bypassing any router, switch, hub, and VPN we should be able to get you the proper speeds. We do see an open service call on your account for 05/24. I will forward the information to our field team for assistance, so we can diagnose the issue and see if we can acquire a full resolve.
Thank you,Christian
Reviewed May 15, 2019
Jason helped me to understand the difference in internet packages and also helped to fix a problem on my bill. He was knowledgeable and courteous and friendly and his customer's relations exceeded my expectations. I would recommend Mediacom for the great products and service. Thank you.
Good afternoon Arety,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear Jason was able to help you with your issues and acquire a resolve. I will make sure to put in a compliment for him which I am sure will make him very happy. If you have any further issues, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed May 15, 2019
Service has not lived up to promises and expectations. Speeds are slower than promised and WiFi signal is weak in areas of the house despite boosters. Technicians were helpful but unable to improve the signal. Also had a day of lost service after a contractor buried the line in the yard. Service restored but without reason.
Good afternoon Stephen,
We sincerely apologize about your experience and any service issues that you’re experiencing. Upon looking at the account, signals from the modem are within range. If service is still intermittent and speeds are low, we would want a tech to come out to your residence to further diagnose the issues and conduct repairs as needed. May we schedule a tech visit to come check things out? We look forward to hearing from you.
Thanks,Christian
Reviewed May 15, 2019
I am not please with my internet service at all. I have been very frustrated with my service with Mediacom. I'm just tired of my service always going out no matter what the weather is. Mediacom needs to have better service.
Good afternoon Michael,
We sincerely apologize about your experience. I will verify all the coding, registration, and signals remotely. If possible, may we also schedule a service visit, so a tech can check things out for you? We look forward to hearing you.
Thanks,Christian
Reviewed May 15, 2019
We replaced our other internet provider with Xtream (Mediacom). It is a relief to have high speed internet at an affordable price. We stream Live TV with no problems so far. We were not getting the speed that our package said we should be getting. The service came out and took care of the problem within a couple of days.
Good morning Kem,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you chose us as your preferred service provider, that the streaming of live TV quality has been good, and that we were able to repair any internet speed issues that you were experiencing. If you have any further problems, please don’t hesitate to reach out to us. Have a good weekend!
Thanks,Christian
Reviewed May 15, 2019
When I lost my VOIP service, I called for help. The representative was knowledgeable, help and friendly. She helped me fix my problem in a short time and I was very pleased overall. The long drawn out wait for service that I expected never happened.
Good morning Richard,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representative was knowledgeable, helpful, friendly, and able to help resolve your service issue. If you have any further issues, please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed May 15, 2019
Tech “support” has been out numerous times without improvement in internet which remains unstable and slow. Well documented. Look into it, this is pathetic. Truly terrible service. Would never recommend to anyone. If it weren’t for lack of other options in the area, you would be out of business.
Good afternoon Larry,
We sincerely apologize about your experience. Upon looking at the account, the modem has been online for 10+ days with clean signals. If you have an external router, switch, or hub behind your modem please troubleshoot that device. We had one of our escalation agents reach out to you on three different occasions since the last service call, but haven’t they been unable to reach you. If you need a follow up service call from us, please let us know. We can also call you to acquire more information from you whenever your free. We look forward to hearing from you.
Thanks,Christian
Reviewed May 10, 2019
We have had mediacom and have always just had the triple play package with 100 MB internet and it has worked great - with a great monthly bill of around $75. We just wanted to add HBO and TIVO and I have a recorded message with the tech where my bill was only supposed to increase to $118. However the tech added 1 GB internet, Showtime, and a family package so now my bill is over $200 a month. I called and complained and they told me, "You can’t just add HBO with adding an entire plan," which makes no sense, and I would have to pay for the extra internet and Showtime I never requested and would be prorated to also pay the next month - horrible customer service. Would not recommend and currently looking at other companies. Mediacom you are more than welcome to contact me and explain this issue further because your technicians cannot. **.
Good afternoon Chris,
We sincerely apologize about your experience. Upon looking at the account, it looks like you had a Triple Play package with 1-HD unit, Local Plus TV/cable, 100 mbps HSD with WiFi, phone service, and Digital Showtime which was opt-ed out of. The account is now showing a Triple Play package with 1-Tivo unit, Expanded/Family cable, 200 mbps HSD with WiFi, phone service, and Digital HBO for around $176.XX. We should be able to get you into a Triple Play package with 1-Tivo unit, Local Plus TV/cable, 200 mbps HSD with WiFi, phone service, and Digital HBO at a lower rate if you would like. We look forward to hearing from you to see if you would like to remove Expanded/Family cable.
Thank you,Christian
Reviewed May 10, 2019
For the love of God! Please give us Iowans a different cable/internet provider that is not Mediacom or Centurylink. I pay for 100mbps and my internet is constantly going in and out to the point where I can barely use it.
Good afternoon Jack,
We sincerely apologize about your experience and any service issues that you might be experiencing. Upon looking at the account, I am not seeing any recent tech visits to your location. Since you’re having service issues, may we schedule for a tech to come out? We will check the modem, connections, and signal quality. We look forward to hearing from you so we can acquire a resolve.
Thank you,Christian
Reviewed May 6, 2019
I had seen a Ad for the new faster Xtream internet and called to switch to it. I was told it was for new customers only? So I might disconnect my service to become a new customer or just go to another company.
Original Review: May 6, 2019
I have had Mediacom for 3 years and during that time we have had a constant problem with them with their CBS feed. The network is constantly freezing or not coming on at all. The other networks seem to feed okay.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any service issues that you’re experiencing. Upon looking at the account, it looks like there is an open outage based on that channel and others. We are currently working on it and reaching out to the broadcaster to see what is going on their end. We will get this resolved and contact you to make sure everything comes up properly.
Thank you,Christian
Reviewed May 5, 2019
I’ve been with Mediacom for almost 5 years with TV, Internet, and phone. Mediacom is the only full service provider in my area. The first year things went fine but for the last few years I’ve had continuous problems with signal strength. This caused temporary internet failure as well as TiVO outages. I’ve made countless calls and had numerous techs out as well as their supervisor. No resolution and was told nothing they can do because it’s an intermittent problem. But they can continue to increase charges now a little over $200. It seems they highly favor new customers over existing ones. And the cost creep is ridiculous. Looking at other options....
Good afternoon Mike,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your experience. We would like to investigate things further and see if we can assist you. Can you please private message us the phone number on the account or account number? We look forward to hearing from you.
Thanks,Christian
Reviewed May 4, 2019
Mediacom values their services too much and they charge too much. I think they're swindlers. Some customer service agents are there just to collect the paycheck and read off of the computer screen. Still, others are there to actually help the customers. With Mediacom, there are typical outages. They tell me that they're working on something and that service would go out between a certain time. Also, they advertise a certain speed with their internet services. But, when they brought it to my home, it's not always that speed and it changes quite often. I wish they would stop valuing their packages so high. They charge gold prices for their services when you actually get bronze service.
Good afternoon Ryan,
We sincerely apologize about your experience. Upon looking at the account, it looks like you’re subscribed to our Expanded/Family Cable service with 3-room TiVo, Kids & Variety Pack, 200 mbps internet service with WiFi, and phone service with voicemail. If you would like to save some money, you could lower the amount of TiVo units you have and downgrade the internet speed if you wanted. We try our best to keep service rates low while providing great quality services. We are always more than happy to help and if you need us to check any speed issues out, please don’t hesitate to reach out to us. Thanks for your valued Mediacom business, have a good day!
Thanks,Christian
Reviewed May 3, 2019
I've had Mediacom for years. I have the telephone, internet and the TV through them. The quality of their service is good, except my Wi-Fi keeps going out. I have to unplug it, plug it back up. But other than that, it's okay. Also, I used to have a bigger package, but it got so expensive, so I dropped some of the channels.
Good afternoon Jamie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the quality of service is good in exception to any intermittent internet service issues that you’re experiencing. Since we haven’t been out to your location for a few years, would you like us to send a service technician out to check things out? We look forward to hearing from you, have a good day!
Thanks,Christian
Reviewed May 2, 2019
I have been a Mediacom victim for over a year now, since nothing else is available in my area. I have been paying for 1 gig service and seemed to be mostly fine before hurricane Michael destroyed their infrastructure. After, which you think would be even better since they replaced everything, I can barely even pull 600kbs upload speeds and 1/4 of my "up to" speeds. I can't reliably play a game online, I can't stream things, I can't even open websites in a timely manner. I am WIRED with Cat6 cable to everything in the house. This is not a wifi issue. Their equipment also provides the same results. They have sent techs out that even removed the filters on my lines which just introduced more uncorrectable modem errors than ever and it has been even worse since.
Why am I paying for them then, you might ask? Who else can I use? Wireless is a joke for any moderate to heavy internet user. Mediacom is all I have but I'm not going to sit here and be silent about it. It doesn't help that their customer service blames me for owning a better modem than they provide every time and it has been proven already to be on their end when they replaced mine with theirs which I quickly switched back. It's also very difficult to understand most of their customer service reps due to outsourcing to other countries. The reps are also ill informed and WILL NOT send you to any form of advanced tech support. This company sucks. Can't wait to move out of their area. When I like Comcast better than you, that's not a mark of honor. That's pathetic.
Good afternoon Jake,
We sincerely apologize about your experience and sorry that you feel that way. One of our main goals is to provide consistent and reliable service. We also always welcome any competition and try to service areas that other ISP providers wouldn’t or don’t see a return on investment on.
We would like to assist you further and get things re-diagnosed if possible. Are we currently looking at a different address and name since the one you provided doesn’t bring anything up? We look forward to hearing from you, so we can acquire a resolve. We would like to setup a service call and forward the information to our field team for assistance.
Thank you,Christian
Reviewed May 2, 2019
Mediacom is the only cable company here in my area. The price is a little high but not too bad. Their reps are good. Any time I call them, they try to fix things for me. I have internet service with them and it has a very good quality. But the price keeps on going high and high every year. When I took this service, I was happy. But now, I’m paying up to $80 every month for only internet. That is way higher. We are old customers, not new ones.
Good afternoon Mohamed,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the quality of service has been very good. We do apologize about any rate increases that you’ve incurred. Service rates have increased due maintenance costs, improvements in infrastructure, and other expenses. The upside of it though, is that we’ve been able to improve all aspects of customer service, provide our customers with shorter arrival windows, night/weekend appointments, enhancements to our online billing system, mobile care apps, chat support, SMS, and our digital assistant Molli. We do have a contract offer available that can help you save money if it’s something you would be interested in. We look forward to hearing from you, have a good day!
Thanks,Christian
Reviewed May 1, 2019
We recently moved and scheduled a transfer of services. While installing a new line into the house, the installer drilled through a 40 amp service wire and ignited our insulation. My husband attempted to put out the flames with our fire extinguisher but the smoke overtook the house. DMFD had to be called to put out the smoldering insulation. During the fire department's service they had to spray much of our half finished basement with water. This took place 4/27. It is 5/1 and I have not received a single call from Mediacom. I have made several and been told I must wait for the damage department to call. This isn't a small incident and it is mind-boggling I haven't been contacted. In order to live in our home we called our homeowners insurance and dealt with the subcontractors insurance. Not one word from the large company that collects from me every month.
Good afternoon Lacey,
Thank you so much for taking my call today. I really appreciate your time, kindness, and composure. I have notated our interaction and sent the feedback to our teams. On behalf of me and Mediacom, we want to sincerely apologize about the experience since we don't want any of our valued customers to feel disappointed, sad, or feel like we aren't taking them seriously. I will make sure to credit the account like we discussed and let our teams know about an escalation process for situations like this. If you have any further questions or concerns that we can assists with, please don't hesitate to reach out to us. As always, thanks for your valued Mediacom business as it is greatly appreciated. Have a wonderful rest of the day and a great week!
Thank you,Christian
Reviewed May 1, 2019
We have cable from Mediacom and there weren't any issues during its installation. However, my husband thinks it’s awfully expensive for what we get.
Good afternoon Kathy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation went smooth. Upon looking at the account, it looks like you have cable only with us. You can get a better value if you wanted to added internet and phone service. If not, we can opt you into a cable only contract offer that would save you a few dollars. If you’re interested, please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed April 30, 2019
I have Mediacom's TV, internet and telephone. When the installer came, he only installed one telephone jack. Then, he put my modem for my internet on my television that goes over a heat fan and there's no way I can move it. I do not even have the big deal that one can go through to record. All I have are three little boxes. I had Mediacom at one time in the past and they started just raising my bill and kept raising it. I don't even get very many channels that are any good. So, it is frustrating. I switched but then I went back to them because it was 75% off. However, I have never gotten the 75% off and they're raising my bill again, same to what they did in the past. My bill was supposed to be 69 something but the first payment I got was 90 or 89. Now, it's up to a 110. It keeps going a little higher every month. Customer service has been good whenever I spoke to the reps but I'm not happy with the services at all.
Good afternoon Sandra,
We sincerely apologize about your experience and will look further into the issues. We want to clarify how our phone system works. There should be a telephone line in the tel 1 slot in our modem and the other end of that telephone line can run preferably either into a base phone set or a phone wall jack if your home has them pre-installed already. We do not install phone wall jacks to my knowledge.
Upon looking at the account, it is showing your package start date was on 06/27/18 with no mention of any billing issues in the notes. For us to diagnose and resolve an issue, we would need to be aware of the problem first. Since it will be almost a year in about a month, we can try looking into lower priced offers for you if you’re interested. We will contact you and if you have any further concerns please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed April 29, 2019
We’ve been unhappy with Frontier and so we changed over to Mediacom. The installation was fine and we use Mediacom's cable TV, internet, and phone. Their quality of service is excellent and much better than Frontier.
Good afternoon,
Thank you for choosing us as your preferred service provider as it is greatly appreciated! We are happy to hear that the quality of service has been excellent. If you have any issues at all, please don't hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed April 28, 2019
I have Mediacom's internet service and I chose them for the fact that they have come out the same day or the next day. Everybody was nice when I signed up. Then, during the installation, the guy didn't talk very much but it was fast. The quality of service is fine but I have to unplug it for 30 seconds sometimes. I have to do that once a month. Other than that, I have no complaints and I’ve already told my friends to get Mediacom too.
Good afternoon Nicole,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated! We are happy to hear that our representatives have been nice and that the quality of service has been fine. We also appreciate the recommendations. If you have any concerns, questions, or service issues please don’t hesitate to reach out to us. Have a great week!
Thanks,Christian
Reviewed April 27, 2019
Mediacom is a lot cheaper and has a lot better internet service than the DISH I had. Their sales team was wonderful too. I called them to try to see what I could get, and we were able to work out a plan. I got to keep my internet, which my stepson already had through Mediacom. We wanted internet and extended basic, and the rep found a package where I could get all of that plus the phone for just a little bit more than I was paying for DISH TV. So, I was very thrilled they found me a package that I needed and that was affordable.
The installation team that came was very prompt and polite. We had had Mediacom before so everything was already ran and it was a really easy deal for them to get us hooked up. It was really good service and everything works great. The only problem I have is that the voice and the picture don’t always match, but if I change the channel and change it back, then it’s on track again. It's probably my TV that has a problem 'cause it also did that when we had DISH. Then, we also don’t watch a lot of TV and I don’t need a whole bunch of channels like DISH had. I just need the basic stuff and I’m good. I’m on the internet more. So, the whole experience was fine and I would also recommend Mediacom.
Good afternoon Julie,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that all our representatives have been prompt, polite, and wonderful to work with. For the service issue you mentioned, did you want us to schedule for a service technician to come check it out? If so, please let us know. We hope we can keep providing you with a positive experience and if you need any assistance at all, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed April 26, 2019
Mediacom was one of the first companies that ever came to our town and I've had their service since the time they started in Villisca. My experience with them has been good. However, I’m an older person and they need to explain more stuff when there’s an older person. Still, I like Mediacom.
Good afternoon Bernice,
Thank you for your review and for choosing us as your preferred service provider! We are happy to hear that your experience has been good thus far. I will relay the feedback to our teams for sure. If you have any problems at all, please don’t hesitate to reach out to us. We appreciate your valued Mediacom business, have a good day.
Thanks,Christian
Reviewed April 25, 2019
We used Mediacom in our previous house. So, we needed to switch it over to the new house. The installation was very quick and easy. We have the internet service and its quality is good. Every once in a while, I'll have to reset the router. I don't know what's going on with that.
Good afternoon Chelsea,
Thank you for choosing us as your preferred service provider again as we greatly appreciate your business! We are very happy to hear that the installation was very quick, easy, and that the internet service quality has been good. If you’re experiencing intermittent internet service though, we can have a technician come out to check things out for you if you would like. We look forward to hearing from you and if you have any other concerns, please don’t hesitate to reach out to us. Have a good weekend!
Thank you,Christian
Reviewed April 25, 2019
We've been with Mediacom for more than three years. I just have cable TV with them. Sometimes, they come and park out in front of the house and walk through the backyard, and climb up the pole. But it astounds me that the prices are what they are now. When we first started with Mediacom, the rate was $37, but now we're paying $110 a month. So, that seems a lot to us, but we like the packages that we have.
Good afternoon Linda,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We apologize about the concerns you’ve mentioned with the service pricing. Unfortunately, service rates have increased due to increases in programming costs, re-transmission fees, maintenance costs, and other expenses such as taxes/fees. We will always try our best to keep service rates low while being able to provide great quality services. If we have anything lower, we will let you know and if you ever wanted to bundle your cable service with internet/phone you can too. We look forward to hearing from you. Have a good day!
Thanks,Christian
Reviewed April 24, 2019
I have my television and internet from Mediacom for 4 years now. I had a good experience with their sales team and everything went well in the installation. I had slow periods for a couple of times, and they’ve come out and serviced the cable.
Good afternoon Robert,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our sales team and installer went well. If you have any issues at all, please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed April 23, 2019
Mediacom's rep was a good salesman but he kinda misled me. I got cable, phon and internet service from them. The first time they told me what my bill was gonna be, it was fine. However, Mediacom keeps raising my bill. My bill is supposed to be $126 but then I just got another bill for $160 something. I tried to call somebody to explain to them that they kept jacking around, so they texted. Still, I got a bill for $165. I've argued with Mediacom since I've had their service.
Good afternoon Eugene,
We sincerely apologize about your experience. Upon looking at the account, it’s showing your monthly rate is around $144.XX and I am not seeing any notes to indicate the service rate of $126.XX. We will look further into the issue and contact you.
Thank you,Christian
Reviewed April 22, 2019
I've had cable and internet service through Mediacom for 10 years. The service, as well as my experiences with the people whom I've spoken with from Mediacom, have been good thus far.
Good morning Toby,
Thank you very much for your review and long-time valued Mediacom business as it is greatly appreciated. We are so happy to hear that your experience with our representatives and company has been good. We hope we can continue to provide you with a good experience. If you have any issues at all, please don’t hesitate to reach out to us. Have a great weekend!
Thanks,Christian
Original Review: April 21, 2019
Moved to another part of our city not serviced by Comcast, so I've been with Mediacom for four months. First, the original cable installer didn't show. Second, bill goes up $42 after three months, $180 for their basic TV and slowest internet package. Apparently, Tivo had a promo for three months that I didn't hear about when signing up. So now I have to get another cable guy out to downgrade equipment. Apparently they automatically cancel if you can't get to the phone in time to take the "be there in 20 minutes" call. So they cancelled. I took time off of work to be home for this. Overall, my impression of the company and its phone reps is that they are not as customer-focused and knowledgeable as Comcast. That cancelled service call is the last straw. Will start researching alternatives starting Monday.
Good afternoon Daniel,
We sincerely apologize about your experience and will look further into the issues that you’ve mentioned. Upon looking at the account, we see a service order set for 04/24. I will forward the information to our field team for assistance and private message you as well. If you have any further questions or concerns, please don’t hesitate to let us know. Thank you for your valued Mediacom business as it is greatly appreciated, have a wonderful day!
Thanks,Christian
Reviewed April 21, 2019
At the time I got Mediacom, they were all that was offered in town. The installation was great. I've had Mediacom's internet service for about 9 years now and the quality of service is great. Their people have handled situations very well and I’ve always been pleased in my interactions with them.
Good afternoon Alyssa,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated! We are happy to hear that the installation was great, that the quality of service has been great, and that our representatives have been very helpful. If you have any issues at all, please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Updated review: May 17, 2019
This is an update to my previous review. I had a problem with the pricing and someone contacted me to rectify the problem as I had cancelled my service. They gave me a very fair deal so I signed back up. Very pleased with customer service.
Original Review: April 20, 2019
No one could explain to me why I went from paying 70/month to 124.99/month (in one billing cycle) for just internet service. So I decided this was just their way of saying they were tired of me as a customer and made sure I'd be upset enough to stop the service, which I did.
Good afternoon Laura,
We sincerely apologize about the experience and want to say we truly appreciate your longtime valued Mediacom business. We would never get tired of you being a valued customer and will check into the concerns you mentioned. Upon looking at the account, it looks like services reached full price rate and all existing discounts expired. We would be very sad to lose your valued business. Would you like us to look at similar offers and see what we may be able to offer you? We look forward to hearing from you.
Thanks,Christian
Reviewed April 20, 2019
We've had Mediacom over 20 years for phone, internet and cable and never had a problem with them. The internet speed is a little slower sometimes than what I think it should be but then the cable has been good. Their reps are always professional and their technicians have been good as well. I had their technician a while ago for a line outside that had been chewed on. Though I don't like the large window the techs give for them to be at my place, they're always on time.
Good afternoon Merdeall,
Thank you very much for your review and longtime valued Mediacom business as it is greatly appreciated. We are very happy to hear that our representatives have always been professional and that our technicians have been good. If you’re having issues with the internet service, we can always check it out if you would like. We will also provide the feedback for the appointment time windows to our routing teams. We look forward to hearing from you, have a great day!
Thanks,Christian
Reviewed April 19, 2019
I moved into this house in March and my next-door neighbor is a Mediacom person. I saw his van and I asked him about it. The experience has been good. The first day that the installation was scheduled, the address was wrong, so that didn’t work out too well but it was my fault. They came on the next scheduled day and walked me through everything, and everything was cool. I'm perfectly happy with Mediacom.
Good afternoon Garoldine,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our company has been good thus far and that you’re happy. If you have any problems at all, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed April 18, 2019
I've been through Mediacom before and their service is better than everybody else around. We use the internet service, and my wife loves it. She’s at home more than I do. There was an issue with their rep at one point, but they got it all resolved. They were supposed to put one of the Wi-Fi extenders out in the garage for me. But they said that I would have to pay $85 for them to bury the line in the yard and I didn't have the 85 at the time. I also had experienced outages in the past. But recently there's, none so far. We use a lot of Netflix, Hulu, YouTube, and video gaming. And the quality of their service is great. We're really satisfied with Mediacom and I’ve already recommended it to several people.
Good afternoon Alex,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you guys love the service and that the quality has been great. If you have any problems at all, please don’t hesitate to reach out to us. Have a great week!
Thanks,Christian
Reviewed April 17, 2019
I was looking online and I knew what the packages were with Mediacom but their reps helped me out with deciding between two of the packages. I got internet from them and it has got a fast speed. The quality of service was good.
Good morning Emily,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the quality of service has been good. If you have any problems at all, please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed April 17, 2019
I entered a verbal contract with Mediacom. Agent said price would be the same for one year, then increase the next and be locked in another year. Next two consecutive months price went up. Customer service said they can change their price anytime. Said it's allowed in the terms of service and if I do not like it I can cancel service.
Good morning Paul,
We sincerely apologize about your experience. We will look further into the issues and private message you for additional details. We appreciate your valued Mediacom business and patience.
Thank you,Christian
Reviewed April 16, 2019
This place has Mediacom, but it has a few stations which were free. Me being old and everything, I like to have the TBN and stuff like that. So, I took the small one that was $40 something, but it seems like it keeps going up all the time. I started at about 40 and it went up to 42 and 44, and now it's up to 48 or 49. I don't know why it keeps creeping up. I called Mediacom about it and they said, "Well, the taxes are going up or something." I told them, "I'm old and I need the senior citizen deal." It was just as it was and that's the way it is. If it gets up to a hundred dollars, like some people are paying, I couldn't do it.
The cable went out a couple of times on me. I don't know why, but I guess it went out everywhere. One of the guys that live here knew about TV, and he came down here and tried to run the stations through like the techs do. But then, come to find out here, it would just shut off for a period of time for some reason. I didn't know why. So, everybody's was off and I didn't know it. And then, I did that the other night here. I was trying to get my station on and I had a hard time doing it, but I never called anybody. Then, come to find out, that's what's wrong with it then because pretty soon a sign came on several stations that said, "Standby". Then I realized what it was. Otherwise, I'm well-satisfied with it. Their customer service has been pretty good.
Good afternoon Emily,
Thank you very much for your review and for choosing us as your preferred cable provider as it is greatly appreciated. We do apologize about any rate increases. We always try our best to keep service rates as low as possible for our customers. If there is anything we can do to lower your service rate, we will let you know for sure. If you have any further questions or issues with the service, please don’t hesitate to reach out to us. Again, thank you for your review and valued Mediacom business!
Thanks,Christian
Reviewed April 14, 2019
This is most likely included in the long Terms & Conditions no one reads, but MediaCom will not give you any sort of heads up. One year after signing up for Internet/TV, I was surprised by a price increase to my bill with no service upgrades. After questioning them about it, I was told about the 2 year promotional, the price would increase after year one and after year 2. I could live with that as I'm sure many internet/cable companies do the same thing. Now after 2 years and my second price increase, I'm being told it will increase again after year 3 and year 4. By that time, I will be paying double what I originally signed up for. I will be changing my service before the next price increase. There is enough competition out there for good internet and having to go through the headache of changing my service is worth saving the extra $960 per year from what I originally signed up for.
Good morning Zachary,
We sincerely apologize about your experience. All our offers will normally increase in price annually. This should have been mentioned in the initial sales interaction. The main goal of a bundle and/or package is to eventually reach full price rate. Once that occurs, the consumer can either choose to downgrade services, opt-into a contract offer, or seek another service provider. We will always try our best to keep service rates as low as we can while providing consistent and reliable services.
Your current promotion will expire in April 2020. We hope we can retain your business and you’re always more than welcome to inquire about any lower pricing options since you’re not under a contract. If you have any further problems or concerns, please don’t hesitate to reach out to us. As always, thanks for your valued Mediacom business as it is greatly appreciated. Have wonderful day!
Thanks,Christian
Reviewed April 14, 2019
We have had nothing but problems with our service. The bills increase regularly. We have a technician come about every other month because we lose cable & on demand. When calling, we're being chastised.
Good morning Doris,
We sincerely apologize about your experience. Upon looking at the account, it looks like your service rate has been around $157.XX to $160.XX a month. You’re still under promotional pricing until August of this year. If you would like, you may re-bundle or inquire about lower pricing options at any time since you’re not in under a contract.
We also see you have an open service call set for 04/17/19. I will e-mail our field team for assistance based on the service issues you’re experiencing. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. As always, thanks for your valued Mediacom business as it is greatly appreciated. Have a good day!
Thanks,Christian
Reviewed April 13, 2019
I saw a truck of Mediacom Cable in the neighborhood. I got their internet service. Everybody in their team that I dealt with was nice and professional. They only came out to install the system and they even went out of their way. Using the service, I stream and watch some movies, and I’ve had no outages. My experience with Mediacom has been very good.
Good morning Debbie,
Thank you for your review and for choosing us as your preferred service provider as it is greatly appreciated. We are happy to hear that our representatives have been nice, professional, and that your overall experience with our company has been very good. If you have any issues at all, please don’t hesitate to reach out to us. Have a great weekend!
Thanks,Christian
Reviewed April 12, 2019
Mediacom was the one that we could get here in Marshfield and the sales team told me the options. We took the basic. The installation experience was good as well as the person who installed it. He explained everything to me.
Good morning Shirley,
Thank you very much for choosing us as your preferred service provider. We are happy to hear that the installation experience was good and that the installer explained everything to you. If you have any questions or any problems, please don’t hesitate to reach out to us. We appreciate your valued Mediacom business, have a wonderful day!
Thanks,Christian
Reviewed April 11, 2019
We've been with Mediacom for a few years and it was because they had a low introductory rate. I recently downgraded my cable and internet package and they were very helpful with that. Someone came out for that, and they were able to get here pretty quickly. Now, we just have the basic cable package for news and just regular TV. My children watch it the most for IPTV. We used to have phone service too but I never used it. I just wish Mediacom's prices were lower. But they've been very good overall.
Good morning Jessica,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were very helpful and that we were able to get out to your location quickly in assisting with the downgrade. We try our best to keep service rates low, but it has been difficult to do so due to rising costs of re-transmission fess, maintenance costs, and other expenses. As always, we will continue to do our best in keeping rates low for our consumers while providing reliable services and excellent customer service. If you have any problems at all, please don’t hesitate to reach out to us.
Thanks,Christian
Reviewed April 10, 2019
I moved to an apartment so I couldn't put up an antenna. I had to get cable and that service has been fine. But I’ve had trouble with my phone, which is also on Mediacom. With the TV, there have been three times when there were outages. But with my phone, I’ve had problems with it several different times. At one time, they told me that the battery was bad but it wasn’t. I would be talking then the phone would just shut off or I’d just lose them. Sometimes, it would come back and sometimes, it wouldn’t. Mediacom has always come right away to fix it though. As soon as they could, they would come to see what the problem was. The customer service has been fine too. All in all, I would recommend Mediacom.
Good morning Kenneth,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. Are you still experiencing any issues with the services? If so, we would like to come check things out since it shows we haven’t been out to your residence since 06/06/18. We are happy to hear that our company has always come right away to fix any issues you experience and that you would recommend us. Please reach out to us if you need any assistance at all with anything. Have a fantastic day!
Thanks,Christian
Reviewed April 9, 2019
A few months ago I was contacted about switching my internet only service to also include phone and cable. I was ensured that my bill would go down and also that I could cancel at any time. Then the service rep was supposed to come during a set time... never showed up. I ended up having to call Mediacom to figure out where he was. He texted me and said he’d be coming... still never showed up. Then texted me back after 10 pm asking if he could come the next day.
Finally showed up the next day and supposedly couldn’t do it because he didn’t have the right tools. A few days later he came back, late again, and got most of it done but still couldn’t fix it - said someone else needed to come out. Then a different guy came and said we needed maintenance on our line and was going to call it in. He never called it in... we had to call back to see why it still wasn’t fixed. I should’ve just said forget it right then!!
Fast forward to today - I called to cancel our phone and cable and go back to internet only because we never use either of those services and I’ve noticed my cost slowly rising on us. As a reminder I was ensured this plan would be cheaper and could cancel anytime. Now I’m paying at least $5 more per month and it keeps getting higher a little bit each month. On the call I was told that there would be a fee for someone to come out to my house, even though I’m still keeping their services and am not in a contract. I just don’t understand a business that tries to squeeze every little amount of their customers and at that, punish people for staying with them by raising costs and providing worse and worse service. Most places would be out of business in that scenario.
Good afternoon Cierra,
We sincerely apologize about the experience. Upon looking at the account, it looks like the last completed service call at this address was on 10/01/18. Are you experiencing any service issues? If you’re experiencing service issues, we would like to create a tech service call for you.
Also, you’re not under a contract. If you would like to downgrade to internet only you can. As a courtesy we will waive the $29.XX service charge. We normally charge customer’s a service fee when we come out to upgrade or downgrade services.
We try to keep our rates as low as we can, but it has been difficult in doing so. Rising costs in operating expenses, maintenance costs, taxes, fees, and surcharges have been some of the primary factors. We will always try our best to keep service rates low while being able to provide consistent and reliable services.
If you have any further questions or concerns, please don’t hesitate to reach out to us. As always, thanks for your valued Mediacom business as it is greatly appreciated. Have a wonderful day!
Thanks,Christian
Reviewed April 9, 2019
I used Mediacom a couple of years ago, and I chose to go with them this time. I’ve been very happy with the services. They had to come out and fix the TV and set things up. And my experience was good. They were done changing my channels okay, and everything’s working out fine. The tech helped me. He didn’t get upset because I didn’t know anything about it, and I had to learn. And he taught me in his visit here. After he hooked up the TV, he went through the whole remote control and showed me how to work it. He was very patient. And if everybody that works for every company was like that, there’d be a lot of happy people in the world.
At this point, everything’s working okay. I got Mediacom for half-price for a year. It’s a special they had going on here in my apartment building. So, when the year’s up, I don’t think I’m gonna be able to afford it because right now, at half-price, I’m still paying $70 a month. And I can’t pay 140. So, I may have to give it up unless I get another deal in the mail.
Good morning Sandy,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was polite and helpful since one of our main goals is to provide our customers with exceptional service. When your service rate increases, please don’t hesitate to reach out to us to inquire about any lower pricing offers we may have available. We are always more than happy to help, have a great weekend!
Thanks,Christian
Reviewed April 8, 2019
Our Mediacom service sucks. From time to time, we don’t have internet. It doesn’t really connect too well at the area we're in. I can’t connect my TV sometimes. I’ll have to turn off the modem and reboot it a couple of times. But our cable works just fine. The price was nice for that first year, but then, it just skyrocketed after that. But the interactions with their customer service team have been great. They have a lot of great employees. Everyone has been friendly and kind. They’re always on time when they come and need to do work orders.
Good afternoon Lariah,
We are sorry to hear about your experience. Upon looking at the account, it looks like we replaced the modem on 03/27/19. If you’re still experiencing service issues, may we schedule a follow up service call to check out what other variables might be causing the intermittent connection? We look forward to hearing from you. Thank you very much for your review and valued Mediacom business as it is greatly appreciated. Have a great weekend!
Thanks,Christian
Reviewed April 7, 2019
I've had Mediacom in the past, and their service was real good. I decided to go back to them and went through Xtream. The reps have been very helpful. I use their internet service and the quality is all right. I need to upgrade my equipment but it's working fine. I'm on fixed income and I cannot hardly afford the service, but I gotta have it so I can take care of some business online. My health is so bad and I cannot get out very much so their service is like a lifeline to me. But some kind of a discount for shut-ins or for elderly people would be very helpful. Other factions I've dealt with have that but how come Mediacom does not? I'm paying about $40 a month for it. If I have a discount, it would help me immensely.
Good afternoon Floyd,
Thank you very much for your review and for choosing us as your preferred service provider again as it is greatly appreciated. We are lucky to have you back and happy to hear that our representatives have been helpful. Upon looking at the account, you have our cheapest rates right now. I will relay the feedback to our teams and if anything comes up, we will let you know. If you have any problems, concerns, or service issues please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed April 6, 2019
I’ve been with Mediacom for 20 years and the experience has been alright until this last year. I missed my basketball games two weeks ago and I'm gonna call back in and get a credit for it. It has just started and it is something between CBS in our area. I got this little modem box, so I could watch the OWN network. My cable lines in our condo were old but after they rewired them, it is now better. That happened within the last month also. Their customer service is usually good and most of the times, I just ask for credit for my late fee. The monthly bill has been consistent but they need to reduce it. I have telephone and TV from them, and they always call and suggest that if I get internet, my cost could be reduced. However, as long as I work for the government, I will go there and use it.
Good afternoon Chiquita,
First off, we want to thank you for your long-time valued Mediacom business as it is greatly appreciated. I will make sure to credit you for the recent service issues and see if we have any lower rate offers that you might be interested in. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed April 3, 2019
Mediacom is the only cable company in Burlington, and I got cable and phone. However, I don't like DirecTV in them. Mediacom did the installation and it was slow at first but I was transferring from another company. Overall, the quality of service was fine.
Good morning Leona,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy that you chose us as your service provider and that the overall quality of service thus far has been fine. If you have any problems at all, please don’t hesitate to reach out to us. Have a great weekend!
Thanks,Christian
Original Review: April 1, 2019
I have purchased a home in Lillian, AL and HS internet is a MUST for me. I had been a long time Mediacom customer with no prior complaints. I called Mediacom to ensure the property I was looking at was able to get Mediacom service and they said, "Absolutely, no problem" and that property has had service before. I would not have bought the house without being able to get HS internet... When the installer came out he told me no, that I was 43' to far from the drop and could not install it. I genuinely think the guy just did not want to climb the pole as he was very overweight.
I called customer support several times to no avail, they could care less. I offered to purchase a signal booster, whatever it took. One customer rep, the last one I spoke with found the house had indeed had service before and would talk to her supervisors because this sounded wrong and her supervisors there were very good etc. It's been months with no action... I am barely limping along on DSL, I am so disappointed in Mediacom right now and like for me is very difficult as I need HS internet for my job and my wife's college.
Good morning Robert,
We sincerely apologize about the experience. We will reach out to our field team to see what is occurring here. Once we get an update if the address/location is serviceable or not, we will let you know. Again, we sincerely apologize about the experience and truly appreciate your patience.
Thanks,Christian
Original Review: March 30, 2019
Very poor service here in Illinois. Cable keeps freezing up no matter what the weather is . There trying to Live Stream on antique lines. They charge you for every thing they can. If there was a different provider out here i would probably switch with them. Now here in Illinois they switched their names over to Xfinity. Same cable bull crap. Just a different name This cable is NOT recommended for any one. IT Su--s bad. Very unfriendly customer service when you can get ahold of a real person.
Good morning Cindy,
We sincerely apologize about your experience. We would like to look further into the issues you’ve mentioned and send a service technician out to your residence to diagnose any cable issues. Our main goal is to provide reliable service and exceptional customer service. Can you please private message us the telephone number or address on your Mediacom account? We look forward to hearing from you so we can acquire a resolve. As always, thank you for your valued Mediacom business as it is greatly appreciated. Also, Xfinity is Comcast and Mediacom is Xtream. Have a good day!
Thanks,Christian
Reviewed March 28, 2019
Updated on 6/28/2019: I wrote a review a while back about Mediacom cable and the messed up service and trauma there was at attempting to start the whole process going. Now, I am the first to admit that after it gets going and the billing and prices and stuff are situated, there is very little else that could go wrong, but I thought it was real messed up that they labeled my review as resolved when it never has been, without my knowledge that it shows as resolved until now.
And when Mediacom responded to my review they suggested that I contact them with a good contact info, which sounds real caring and all that, but they did not give contact info for themselves on how I should contact them, because there is another very serious incident I would love to speak to someone about besides their low ranking telephone reps that has to do with DNS redirect and modems that are hacked into causing my entire system to go whacked out causing me to be forced to replace every single piece of equipment I own and had connected to each other.
I would like to find out if Mediacom has some type of security department and are interested and active in investigating possible hacks to their equipment and if anyone higher up in the company are interested and aware of what had happened that totally wiped out my entire system, security, stability and still causes me fear that much of my financial well being is faked and totally wiped out.
Original Review: There is no way.. every phone rep changes prices and bills and passwords without you knowing it. Nightmare to get started! And watch out for any quotes they make you, since the next one won't follow it.
Good morning Dody,
We sincerely apologize about your experience. We would like to look further into the concerns you’ve mentioned but are unable to locate your account based on the name and e-mail address provided. If possible, can you please private message us the telephone number or address on your Mediacom account so we can better assist you? We look forward to hearing from you. As always, thanks for your valued Mediacom business as it is greatly appreciated. Have a good day!
Thanks,Christian
Reviewed March 27, 2019
I have internet, phone and cable through Mediacom. I don't like how their service goes out all the time. When the wind is blowing or there are snow flurries, the service goes out. Still, I had a good experience with their reps and they worked very well. When the outages occur, I call someone out to see what's wrong with the phone because when the cable comes back on, the phone doesn't. The outages last for over 2 hours. One time, I went to bed and the cable was fine then. However, when I woke up, it was off, and it took Mediacom most of the day to get it working. Still, I've had a good experience with Mediacom overall.
Good morning Shirley,
Thank you very much for your review. We sincerely apologize about any service issues that you might be experiencing. At the moment, your cable unit is responsive and the modem has been online for 10+ days. If your services are dropping, we would recommend troubleshooting the system. If problems still persists after that, we would like to setup a tech visit if that would be okay with you. We look forward to hearing from you and as always, we appreciate your valued Mediacom business. Have a great day!
Thanks,Christian
Reviewed March 26, 2019
I had Mediacom Cable's internet, phone and television services for two and a half months, but I dropped them in December. Every time I went to use and turn on my computer, I had to reset the internet. Also, my phone did not work. The reps were nice and said they were gonna fix the problems, but they didn't. They came out three times and said that they had these fixed, but they never got them fixed.
Good morning Pat,
Thank you for your review. We sincerely apologize about your experience and very disappointed to have lost your valued Mediacom business. I will provide the feedback to our teams since we don’t want any of our customers to experience service issues let alone lose their business. If you ever decide to try Mediacom again, we hope we could provide you with a positive experience. If you have any questions or concerns, please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed March 25, 2019
We have Mediacom's cable TV service. They were the only cable and internet company that was offered here at the apartment complex. We pay the apartment complex and then they pay Mediacom. The equipment was all set up before we moved in and all we had to do was plug in the stuff, so we didn't have them come out here and do it for us. The quality of the service that we receive from them is pretty good and we have good reception. We watch the cable TV mainly for the news, as well as for sports and a few shows. One time, we contacted Mediacom when we were having trouble with the TV, but they found out that it was our TV set that was the problem and not the cable service. They're pretty good about coming out quickly if something goes wrong.
Good morning Ken,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are glad to hear that the quality of service is good and that our turnaround time for repairs are quick as. If you have any problems at all, please don’t hesitate to reach out to us. Have a good day!
Thanks,Christian
Reviewed March 24, 2019
I'm sick and tired of DirecTV so I decided to go with Mediacom. I got internet and phone through them and it was very easy for me to do so. While the package I got has minimal channels, the service I've been getting has been good so far.
Good morning Tom,
We are glad to hear that the transition from Directv to Mediacom was very easy. We are also happy to hear that the service you’ve been receiving from our company has been good thus far. Upon looking at the account, it shows you’re subscribed to Family Cable. This level of cable service offers a variety of channels and networks to watch. What specific channels or networks are you looking for? Please refer to the channel lineup link below. I will also send you a channel lineup in the mail. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. We greatly appreciate your valued Mediacom business, have a good day!
Thanks,Christian
Reviewed March 23, 2019
You know it’s bad when you’ve been waiting days to have your cable up and running in your bedroom and when it’s finally installed you instead pull out your iPad and watch a movie for the 27th time instead of cable. What’s this one pass BS? You search for a show and that’s what comes up. It’s all too convoluted. I just want to watch what I want to watch. You’ve made it so complicated. Please Comcast - who I’ve cursed in the past - come to this area and offer service.
Good morning Dana,
We sincerely apologize about your experience and if there were any delays in getting services installed. I will mail you a Tivo quick start guide and a channel lineup which should hopefully help with navigating the cable menu. Those documents should get there in a few days or so. I have also provided a link below to provide you more information on the cable setup you have. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. As always, thanks for your valued Mediacom business as it is greatly appreciated. Have a good day!
Thanks,Christian
https://explore.tivo.com/content/dam/tivo/explore/how-to/TiVoExperience_VG.pdf
Reviewed March 23, 2019
Years ago, I was with Mediacom and I wasn't happy. However, my brother and sister-in-law had them and I was impressed with them so I decided to try their service again. Their sales team didn't try to push anything hard on me. Instead, they were really helpful as I had to reschedule a couple of times for the installation. They were really understanding about that. The tech who came was quick and got the installation taken care of. He did a great job. So far, I'm happy that I came back to Mediacom.
Good morning Christina,
Thank you very much for your review and for giving us another try. We are happy to hear that our representatives were helpful, understanding, and that the initial technician did a great job. We hope to keep providing you with a positive experience. If you have any issues at all, please don’t hesitate to reach out to us. As always, thanks for your valued Mediacom business as it is greatly appreciated. Have a great day!
Thanks,Christian
Reviewed March 22, 2019
Mediacom is priced a lot cheaper than CenturyLink and I had a fine experience with the reps when I was purchasing the service on the phone. When I first purchased it, I wanted to get my own receiver. And the receiver that they said I needed, I couldn’t find locally. It was cheaper than what Mediacom had. Now, Mediacom has like 149, so I went ahead and purchased theirs. As soon as I got that, I just exchanged or took my rental one back into them. I had to have the wiring installed, and the installation guy had put that box on the side of the house, and this was in the middle of winter. There was snow on the ground and I didn’t see how he even got out there to do that. The box came in two pieces where you bolt the main piece on then you hook the door on and lock it.
The installation guy didn’t get the box lashed, and the only thing that was holding the box on was the lock part and the box was half open hanging down. It was about three or four days later, we’ve seen it. And I called him once about it. I asked him something about when I get my new router, ‘cause the guy didn’t install it. He said that he’d probably have to come down and set it up, which evidently, they didn’t, so I’ve done that over the phone with them, which I got that taken care of. But he never did come back down and fix that box on it. Also, using Mediacom was a little rough for me at first ‘cause it’s the first time I’ve had a computer. I’m still getting used to it, trying to get it all figured out. But it does what I want it to do and I’d recommend it to anybody else that needed the internet ‘cause it’s inexpensive and everything seems to work fine.
Good morning Michael,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are glad that you’re happy with the pricing, have had a good experience with our representatives, and that everything seems to work fine. We do want to apologize about the service unit issue though. May we setup a service call to follow up on that issue? We look forward to hearing from you, have a great day!
Thanks,Christian
Reviewed March 21, 2019
I have the Mediacom cable and internet and the quality of service has been good. I haven't had any problems at all with the Mediacom representatives as well.
Good morning Carolyn,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the quality of services has been good and that you haven’t had any problems at all with our representatives. If you run into any problems please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed March 19, 2019
I have four kids and the internet provider we had in the past had problems. We then had Mediacom and our experience with them has been great so far. At first we also had problems, but they came out and took a look at the installation again. It seemed that there was some water getting into the connection and they fixed it. I also had an issue the other night and everything was taken care of quickly.
Good morning Travis,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are glad to hear that your experience with our company has been great thus far and hope that continues. If you have any further problems, please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed March 18, 2019
Mediacom is too expensive. I'm in a senior housing and nobody here pays the same price. Though the quality is good, their cost for cable TV is way too high when we're on a fixed income and we don't have any choice on another cable company. I wouldn't recommend Mediacom to anybody.
Good morning Barbara,
Thank you very much for your review. We apologize about the concerns you have with your current bill pricing. Upon looking at the account, you’re in the lowest pricing cable only offer that we have at this moment. We try to keep our rates as low as we can for our customers but it has been difficult to do so due to increases in taxes, fees, surcharges, programming costs, maintenance costs, and retransmission fees. If you would like to lower your current bill, you can downgrade the cable service to just local channels only and add internet service. If this is something you’re interested in please call us anytime or we can call you at your earliest convenience. We look forward to hearing from you.
Thanks,Christian
Reviewed March 17, 2019
When I signed up as a new customer I was told my bill would not exceed $175.00 at the end of promotional period. My bill has exceeded that and I still have over a year left of my promotion. Sales agent was pleasant. Supervisor was NOT. I spent almost 2 hours on the phone with few answers and little resolved. I would not recommend someone to Mediacom. Internet service is good but they sign you up with promised pricing then screw you with new pricing and rate increases.
Good morning Krystal,
Thank you for your review. We apologize about any billing concerns that you might have. Upon looking at the account, it looks like you’re in a non-contract offer and that the services were connected on 09/26/17. Our promotions normally last up to two years with price increases each annual year. There can also be price increases during that time due to taxes, fees, and surcharges always being subject to change. We will look further into your concerns and get back to you.
Thank you,Christian
Reviewed March 17, 2019
When I moved, I had problems with MediaCom. They came out and tried to hook up their system they didn't get it hooked up as the guy said he wasn't under contract so I had to call somebody else. Thereafter, they wanted me to come and pick up a box. I don't have a car and so I was pissed off about that. They finally brought the box out and came to fix my system. The manager whom I talked to told me that when their guy comes out, I shouldn't let the guy leave until I called him and let him know that I'm satisfied. Since then, I've had phone and cable through them. Thus far, I've been using my phone and television all the time and I'm content with everything.
Good morning Jane,
We sincerely apologize about the earlier issues you were experiencing. We are glad that services were finally installed and that you’re content with everything. We want to thank you for your review and valued Mediacom business as it is greatly appreciated. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed March 16, 2019
I like Mediacom. They have a very professional team and it's really good whenever I interact with them. I have streaming, cable, Wi-Fi and phone services with them. However, when I'm playing my Call of Duty: Zombies, I get kicked out of a lot of games. I'll play for about 10 minutes and they're disconnecting. This happens once a week. Also, when I go online to pay for my bill, the bill doesn't actually show up. It shows me last month's bill. So then, what I do is since I know what the total is because they mail it to me, I just deposit that on the account with my credit card. But, I just wanna be able to see the bill. Still, I'm satisfied with Mediacom.
Good morning John,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. If you need us to schedule a service call to check out any service issues you might be experiencing, we are always more than happy to. Also, once you login to the online billing platform, under your total amount due should be a link where you can view your current statement. If you need help with navigating the website just reach out to us anytime. Have a good day!
Thanks,Christian
Reviewed March 15, 2019
Mediacom was something that my parents had suggested. They said that the service was good quality, not overpriced, and the bundles were nice. I've had Mediacom for six months now and they've been really good. They provide internet and TV services for us. The sales representative, Kim, was helpful. He tried to find us the best deal and didn't charge when they forgot to put in the second modem. The installers did the installation in one day which was amazing. The service started working directly afterwards and the internet quality is good. We got all the channels that we wanted and more, and it was really good. I enjoyed working with Mediacom.
Good morning Rebecca,
Thank you very much for choosing us as your preferred service provider. We are happy to hear that your experience with our company has been good thus far. It is also great to hear that the sales representative was helpful and that the installer was amazing. We hope we can keep providing you exceptional service and if you have any issues at all, please don’t hesitate to reach out to us. We truly appreciate your valued Mediacom business, have a great day!
Thanks,Christian
Reviewed March 14, 2019
Mediacom's reps are all nice and polite. They’ve answered my questions with the best of their abilities, which is great. And if I ever needed help and I called, they always knew how to fix the problem I had. I used to have cable with them, but I had to get rid of the cable because a roommate left and I had to cut down to Wi-Fi only, which is great because with the Wi-Fi, I can do everything else that I need, like YouTube and Google.
When we first got the internet, it was cutting out every three weeks and then shortened out to every three days. It was weird. But then after I got rid of the cable, it was stopped and then we would always have internet, but then it would cut out every so often. We always thought it was the building or the weather. And then, when someone came in to check on my box in the building that runs all the Wi-Fi and cable, he told me that the building needed a new box. Someone was supposed to come in and take a look at it, but no one ever did. I followed-up once and they said they didn’t recollect anyone to be sent this way to check it out.
Good afternoon Devin,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been nice, polite, knowledgeable, and always helped you when you call in.We do want to apologize about any service issues that you might be experiencing. Since I don’t see any service call scheduled, did you want me to set that up for your so a tech can check things out? I can always call you to set that up or you can call our support center as well. We look forward to hearing from you. Have a good day!
Thanks,Christian
Reviewed March 13, 2019
Mediacom was what we’ve always had in my house. Me and my hubby separated, and I called and got it turned back on in my name. I had some issues with them that I wasn’t happy with at first but we finally got that resolved last month. When the guy came, turned it on and hooked it up, it was $180. So, I gave him $80 in cash, and then I used my debit card from my work that my paycheck was on. They lost the debit card payment and they couldn’t find it. So, they kept billing me for three months and I was getting frustrated with them. Finally, I found some of my paperwork from when the guy came and installed everything. I found the reference number and they still couldn’t find my payment. I don’t know if they ever found it but it was taken out of my account.
I have no way of getting any printout with my debit card. I can get online and see the payment was taken but there’s no information to tell them what number they applied it to. Last month was the first one that didn’t have that extra payment on it. Everything was good with their customer service. They were nice to me whenever I called and asked them why it was still on my bill. They were professional and friendly with me whenever I talked to them so it wasn’t bad a deal where I had to scream at them. They promised they were trying to find it and they would get it taken care of, and they did. I got the Wi-Fi from Mediacom and installing it was easy. All the rep had to do was bring me a new box, put it in, activate it and he was done. It didn’t take him 10 minutes, so it was an in and out deal. I had to reset my box one time but other than that, I didn’t have any issues.
Good morning Becky,
Upon looking at the account, it looks like all issues have been resolved since 01/24/19. If you need more detailed information you can always call in, we can private message you, or we can call you when you’re available. We do want to thank you for your valued Mediacom business as it is greatly appreciated. It is always great to hear that our customer service representatives have been nice and professional since that is what we strive for. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed March 12, 2019
I had DirecTV when I lived in Newton a long time ago and although it was good, they were very expensive and they kept raising their prices all the time. The apartment that I live in here have Mediacom included in the rent and we didn’t have a choice but the experience has been good. I will be with them for two years in November. I have the Cable TV and I get 125 stations. My son programmed it in. When I had issues with the service in the past, I called it in and they came out and fixed it. It was out of service in the area with storms. Their customer service was excellent and I’m happy with Mediacom. I would suggest that people get it.
Good morning Angus,
We are glad that your experience with our company has been good thus far. We hope we can continue to keep providing you a good experience. It is great to hear that our representatives have been polite, professional, and prompt. We do appreciate the recommendation and your valued Mediacom business. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a great day!
Thanks,Christian
Reviewed March 11, 2019
We used to live in a place where Mediacom was the only provider that was available and then in college, it was what our apartment provided for us. We still have the internet here. We used to have cable but we got rid of that because we didn’t use it anymore. The customer service was good and to install the internet, we just had to plug in the internet cord to the stuff that the apartment provided. For the cable, they just brought the box for us and put it in. There hasn’t been any outages and so far, the quality of the service with the internet has been good.
Good morning Carver,
Thank you very much for the review and your valued Mediacom business as it is greatly appreciated. It’s great to hear that our customer service representatives have been good and that the installation was easy. We hope we can continue to provide you great quality service. If you have any problems at all, please don’t hesitate to reach out to us. Have a wonderful day!
Thanks,Christian
Reviewed March 10, 2019
iPad Mini income back in February $154. I called them up to have my cable turned back on. They say I still owe $224. They sent a representative to knock on my door for the modem and the cable box. Mediacom do not have a payment plan, do not care about customers and they want to know why they get a low rating? You think that will work this out with me but no - already paid $154. Again they refused to turn on my cable. I need to pay another $224. That's $307. What a joke for a company.
Good morning Irby,
We sincerely apologize about the experience. Upon looking at the account, it looks like there have been partial payments and returned checks that caused the account to get disconnected. We always try to give our customers plenty of time to pay their balance but unfortunately in this situation the account was almost 2-3 cycles behind. If you would like to reconnect services, we would need the full balance to be paid, plus a re-connection fee, and the first month of service. The payment would need to be in cash, money order, or via debit/credit card. If you have any further questions or concerns please don’t hesitate to reach out to us.
Thanks,Christian
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com