Mediacom Cable Reviews

There's nothing on regular TV anymore so I like Mediacom cable. I have been with them for years. The installation guys were right on time and real friendly. The sales team, on the other hand, takes their time getting here but they show up. I had to call to have the boxes and remotes changed because they have messed up. I've had this remote for years. Otherwise, I ain’t got no problem with the boxes.

Going with Mediacom was the logical thing to do. I have the internet service and a basic package recommended by them. I told them what I wanted. They put the package together. The sales team was very fine to work with. They were friendly and knowledgeable. The installation and their service were all fine. Whenever I called up, they quickly responded and I got the help I needed. It's a good experience with Mediacom.

I’ve always had Mediacom when I lived at my other house. Mediacom is the main one here in an assisted living place at Arlington where so many people live. I ordered the movie channel from Mediacom and I'm having problems with it. I'm an old lady and I just want to turn it on to where the movies are but I don't know how to run it. I want to try to figure it out myself and I'm going to try one more week. I'm so thankful that I have the music channel because that's my favorite.

The Mediacom cable came with my home. A guy came that was supposed to connect us to the computer but he said he only came to connect the TV and that I need to get somebody else. The appointment had to be changed a couple of times and that was bad. Finally, another gentleman came and installed the internet. However, my computer is old and not doing well, so I'm starting to learn how to use my iPad. My son-in-law would bring me a different computer when he has time. I'm awake so much in the night and I watch TV when it's on. But sometimes, the cable is off in the middle of the night for two or three hours and I can't figure out why. The next time it's off, I would call Mediacom about it.

We have been with Mediacom for about seven years but we had disconnected for a little bit because of the price and then came back when they had the special going on about three years ago. The installation went fine but they didn’t remove the old cable so there are two cables running beside the house which makes it look bad. When our box went down, Mediacom sent out a replacement right away, and we took our old one up when we disconnected, all the way up to Des Moines. If they had a shipper service where they’d send out a box or a mailer label that paid for the postage on that deal, that would be great. Mediacom service is perfect all the time and I haven’t heard any complaints from the kids. One boy gets on there and he’ll do a bit of gaming with his brother in California and my daughter does Snapchat. However, I was having trouble getting on to my bank website one day but that might have been the website, not the Wi-Fi.

Mediacom is the main cable and internet provider here. When we first went to them, we got their internet service and they did a good job. They were nice guys so I liked them. My husband watches a lot on TV and he got bored with the channels we had, so in October, we also ordered the TV and phone. The installation went smooth and they were extremely efficient. They always got in touch with me and have done well for us. It was an uncomplicated experience.

I’ve been with Mediacom for 30 years. We had them at the other house but I transferred it to our current house. When Mediacom came in initially, the only channels were 13, 8 and 5 so it was a way to go. Over the years, we've had a lot of options of satellites to where they can individually put a receiver in the house as far as not being broadcast from a different place.

We've got cable and internet service from Mediacom. Whenever I talk to their team, they always have an answer about what's going on. Three weeks ago, I had to have service down here. They had to trace some cable ends and they said that it's not the newest things and that they have changed in 16 years. But everything is fine on the internet. I watch TV whenever I have the time. And later on at night, I get on and look at different stuff on the internet. Overall, they're a pretty good company.

Mediacom Cable has a package where I could get both the internet and the TV, and I got the internet with medium speed. I had a fantastic experience with them when they came out to my house to do the installation. The quality of their service has been very good and they work with their customers. I enjoy my TV but I cannot watch the higher channel which has HD TV. It has all kinds of line things and I have to watch it down in the lower channel. It has been going on ever since they put it in.

Mediacom is just our local provider and we have been with them for 12 years as our internet and cable provider and it's for personal use. The service is okay. Sometimes it goes out and things are a little crazy sometimes. But it usually comes back on right away so I don't contact them.

We were pretty satisfied with Mediacom until now. Problem arose because we are about to move to Georgia, therefore, we need just four more days of service after billing cycle ends. I didn’t want to pay the whole month bill for just four days’ usage. When I called for the first time about this, I was told to just ignore the whole month bill, only to pay $12.92 at the counter when I return the equipment, it would be very fine if it works this way. I had kind of an uneasy feeling about this that I made the second call to confirm it, I was told that there were neither named Christina works there nor the note containing this information at first but eventually found the note after I raised my voice. When I demanded receiving the bill of $12.92, CS told me that since I called plenty of time in advance, monthly electronic bill should only reflect $12.92.

On 11/18 I entered a review for this company. However Phil has went over and beyond to make me happy being their customer. I would recommend Phil to being a great controller of a situation. At this time Mediacom has done a lot more than the being. Would I still recommend them. That is still on hold at the moment.

The tech that came out and hooked up my triple play was very professional and very nice and very helpful. The only issue I have with my service though is I feel there should be more channels to choose from based on the amount it cost. Comparing it to RTC and Comcast we have a lot less channels on the cable part.

My wife has a job to call on the internet and it has to load a lot of things so it has to have high speed. My son does a lot of gaming, too. We have Mediacom's internet service and the quality of it is very good. Their technicians came out to wire the system up. It was a three-person project, where one had to bury it in the ground, one had to run it across the road, and one had to bring it in the house. It was a drawn-out deal, but we got it done. They were excellent. There were some delays on the phone, and they did some things to satisfy us and scheduled people to get out there. They made some improvements to their service and it was a lot better getting the work done this time than 12 years ago.

I went with Mediacom because of the cost. I called them and got somebody to set it up. I’m happy that we got internet and it’s great. It is way better than what we had before. And the representatives did an okay job. However, I’m a little disappointed with them now. I got 25 to 30 channels to choose from and they made it sound like a huge package that I got. But they're just the same channels doubled up and I get a bunch of Spanish channels, but I ain't Spanish. I felt like paying for a false presentation. I haven’t talked to any rep because the only thing they want is to upgrade me to another package which will cost me more money and probably getting me five more channels.

I have a basic TV and cable package. The cable works but the WiFi rarely works. I call to complain often but it never gets fixed. The worst part is there are hidden fees and I pay way more than I agreed to.

We live in an apartment and had Windstream for internet but we were very aggravated with them. Everybody in here has Mediacom and they were running a special, so we called and hooked up to them. I was confused at first but they explained everything in detail. We got the phone, internet and cable with them. The installer was great. I don’t get electronics as well as some younger people but he sat here and explained the remote to me with the TiVo. He took as much time as I needed. That was a great experience.

My brother-in-law has always used Mediacom and he said they were the best, so that's what I've been using ever since. I got the internet and basic cable and the quality of their service has been excellent. Internet speed is sometimes slow but it may be because of the area. Mediacom takes care of my problems and I'd recommend them.

I find that the price charged for your services is basically outrageous, your service department or whatever said that I had to get a different modem to get the internet, and it didn't play well with my router when I installed it, in order for my daughter to get on the net I have to reboot the modem on a regular basis. It's aggravating, but livable. On the other hand (my cable tv side that is) I find that the picture freezes on a regular basis among other irritating things, I attempt to watch a show that is from a channel I have subscribed to only to see that I need a subscription to it. Considering the price I pay for this, if I actually had a reasonable alternative I would not be getting services from Mediacom.

Our internet service is horrible. It is high speed but only connects part of the time. EVERY time we have a service call the tech cuts and reroutes wires. They say the wiring that the previous tech did was done wrong. None of them agree on how things should be done. Because of this, IT DOESN'T WORK CORRECTLY!!!

Since I rent, I did not want to do a satellite but when I called the phone number on the Mediacom website to obtain the services, I was given a price higher than what was on the website. I was told that that price was not available in my area but supposedly it was because I had put my zip code into the website. I was also told that I would be sent a gift card for $75 within two weeks. I obtained the services because I was going to be offering work from home so I had to get internet. As a bonus for my kids, I decided to go ahead and bundle it with the cable as well. I have a friend/coworker who did the same thing but she went with more channels, TiVo and the whole shebang. Yet, she was given a lower monthly price. She was told that the price for the services depends on who you talk to and that's crappy.

I liked Mediacom when I used it before in Carroll. I called the rep one time since I made a mistake of picking up my remote and hit the wrong button so they sent a technician to come straighten it out for me. Their service was right there when I needed them. Right now, I have the basic service and I can’t afford the internet. I like the Western movies but I’d love them to add more channels. I'm happy with Mediacom Cable and I would recommend it to a friend.

We recently had our service put into vacation mode. While it still cost us $35+ a month which I find a bit expensive to hold our account open while we are away for two months or more… I guess the alternative is to turn in equipment and have an installer come every time we become “snowbirds”. There really should be something simpler and less expensive!

I moved into a townhouse where I can only have Mediacom. I got their basic service and have had them for about a year and a half. The installation was good. They were here the next day when I changed departments but I use it for personal use. I’ve had good experience with them and their customer reps were friendly. One complaint though is that the bill creeps up and up even though I’ve not changed my program at all. I started at $109 and it’s $139 now. I have to follow up with Mediacom about this.

Mediacom was the only one available when I first moved in and I've been with them since 1995. They had professional very installers had good service. I have their cable service now but I used to have their phone service for a while. I wasn’t very happy with that though since all I got were calls that I didn’t want and wrong numbers too. I'm in Arizona right now and sometimes, their reps were slow in coming.

My mother has Mediacom and I’ve been with them for a month. We have it for family use. The reps were really nice and it was a good experience. It was tricky finding the time for someone to be home while the tech was there because you have to open the door for him. Other than that, it went very well and the tech was very nice and quick. Mediacom was great.

I was putting up with slow internet from Verizon for years in anticipation FIOS. It appears there are still no plans for it on the entire eastern shore of Maryland. My service was installed by a very knowledgeable Mediacom contractor. I now have 100MB download speed for less than what I paid Verizon for 2.5MB (on a good day!).

I had moved to a place which only used Mediacom. Then I moved again and I brought my Mediacom with me because I like it a lot better and they have the stations I like. I’ve been with Mediacom for a year now and the reps have done a really good job. The one that hooked it up here, I told him everything about my machine because it was making some noise. He switched it out and I haven’t had problems with it. They take care of my problems no matter what. I have the Mediacom bundle- the phone and the Wi-Fi. I play games on the Wi-Fi and for personal use.

After several attempts by Mediacom contractors to fix our internet. An actual, Mediacom tech came to the rescue. Very professional and knew what he was talking about. Our internet has never run this smooth. The technician explain exactly what he was checking for and did. He was very knowledgeable and patient with my questions. And the good thing, he knew the answers.

Mediacom is hooked up to where I live and I've been using them personally for my telephone and TV services for about five years now. I've had them come see and fix up my TV set and sometimes it takes a little while to get them to come over. They should get here a little bit sooner so I shouldn't have to wait for them to show up. I've had them come anywhere from one day to get in and out and five days to get it fixed.

I have Wi-Fi with Mediacom for a little over a year now. And then, after I got it and I've seen how good it worked, we hardly ever have any problems with it. So, that made me even more glad that I went with them. The sales team were very accommodating and very polite. They answered most of my questions. Some can tell you one thing and then they change it but they were truthful about what they said. So, I really liked it. The installation didn't take very long and it was okay. All in all, they gave good service.

I have Mediacom internet service only because of past horrible service with their cable TV. The only reason I have them for internet is they are the ONLY one available. I was out of internet for a 10 day period while out of town. The first 3 days my son called and told me about it and when I called was told I would have to wait 7 days for a tech to come out. Then once restored it went out again after only 2 days. I called again and was told I would have to wait 5 days for a tech to come out to fix the problem. The problem was within the Media Com network.

We had a Home Controller security system installed in Shannon, IL in Sept. Excellent installers, newer contractor out of Machesney Park, IL, with supervision by excellent "seasoned" installer from Dubuque, IA. We did not fully understand how the motion sensor worked, so a week later, called for service since we thought it was malfunctioning. It was not bad, we had not understood how it's activated. But, new serviceman, went to incredible extents to explain, show us how it works, and we learned to set up "rules" to activate the sensor.

Mediacom cable should have a senior prices. Most seniors are on a very limited budget. My mom would like to have more channels but she can not afford it. Mediacom needs to make a very simple remote. The remote should have off and on, volume, channel button, and the ten numbers on it. It should be large enough for the people who have bad eyesight that can not be corrected with glasses.

Mediacom is awesome. The quality of service is excellent. I've had them in the past for the basic cable and never had any problems with them. The technicians were courteous and very helpful. Anytime I talk to them on the phone, the representatives always make sure that they have answered all my questions and they ask if I have any other questions.

I’ve been with Mediacom for so long and I’m happy with it. The man who came here was a perfect gentleman and he did very well. Their customer service has been fine and we were okay with everything. If we would have them again, I hope it’s the same way. Our experience with Mediacom has been very good.

Oh boy, I don't even know where to begin -- I have filed complaints with the Better Business Bureau and the FCC but here is my story: Back on October 15 I responded to an ad I had received saying that Mediacom Xtreme was available in my area. I called their toll free number and spoke to a gentlemen who confirmed that Yes, it was available at my address and would I like to go ahead and set it up? I said yes as the cost was 100 less per month than my current Dish Network bill and also offered a home phone. This was completed and the connection appointment scheduled for Thursday October 19 between 12 and 5. I took the day off from work and the tech finally showed up at 4:45 and in less than 5 minutes told me that a 'tap' needed to be installed but he would go ahead and schedule it for the following Saturday Oct 21.

I had an interruption in my Mediacom Internet Service. Accordingly I telephoned Mediacom and spoke with a customer service agent. She was knowledgeable and resolved my issues. The importance of my outage was understood and the entire matter was taken care of in a timely manner. Thank you.

Rating of experience is ZERO. I have had the Mediacom repairmen out several times. They have attempted to fix the problem, but for some reason, on the one TV, on ONLY the channels in the 81 sequence do the action and sound act like robots. These are 81-2, 81-4, 81-6, 81-8, 81-10, 81-12; all other stations come in perfectly. The picture and sound are unintelligible on the 81 sequence channels. The problem is not fixed, so I am NOT satisfied.

I had a problem with connecting to a web page due to the computer/internet "Resolving host" for up to a minute before finally going to the web page. I still have the problem occasionally which clears when the modem is restarted. Frankly, I'm tired of getting up and doing this several times a day. For what I'm paying per month JUST for internet, I should be getting MUCH faster speeds...

Caller ID not appearing on the TV - Called and was helped by a tech. Thought it was fixed but I noticed today that it wasn't working today either. I probably will call again tomorrow unless you call first. I really depend on this feature as I get a lot of scam calls.

Telephone had been out from one afternoon to the next day and I called and they were able to fix it while I was on the phone... They said alarms were going off, and I think they reset some things on their end and our modem also reset.

It all started when I first day I got their service. My internet keeps cutting on and off and when I check the speed it flows up and down. To make it even better every time I go into Mediacom/Xtream to get someone over here to fix it they just tell me it should be fine but when I actually contacted Mediacom/Xtream through phone they told me they’d fix it. So when I paid my bill they come over and said they fixed it but guess what. They didn’t. Right when he left it happens again. I just don’t wanna switch companies because my family has had them our whole life but it’s getting to the point to where I’m going to just drop off their router and go to someone else.

Have to say cable and internet has improved a little. But still could stand some more improvement. For example tv freezes and internet speed never close to what paying for and never the same. I think if had new wires ran on poles and to house would help. Also the office here is not open much and when it is they are no help at all.

My sister had Mediacom as internet service and I also got them since they offered the fastest speeds for internet in the area. I had cable TV and phone through them but now all I have is internet. The installation went perfectly and everything's been working fine since it got installed. It’s working just like they told me when I talked to them on the phone and ordered the service. And the price has been exactly what they told me it was going to be when I ordered it.

I have Encore and I use the telephone and cable service, mostly in the evening. I recently called Mediacom because I have trouble with my TV. I turned it off and everything was fine but now it won't come back on. I had a phone issue prior and I think that's what caused it. The reps that I dealt with were delightful and did their best to help me. They explained everything to me and told me that they'll be here tomorrow to fix it. Mediacom gives very excellent service and I've always recommended them.

I called customer service to add a new modem as my old one was cutting out and I was having dropped connectivity. The tech was able to add the new modem quickly and I was back up in 10 minutes. An hour later I received a phone call from a Mediacom employee inquiring about expanding my service due to the fact that I have used more than my max allowed Gb under my plan. He stated that he had talked to me earlier in the day, I informed him that I only had talked to the tech about the modem. He started listing the months that I had gone over and paid the extra fee and for a additional $$ amount I could upgrade so that I wouldn't have that problem going forward. I told him to send the information to my email so that I could review it. It was never sent.

My bill was high. Found out that I was still being charged for a router I sent back. I went out and bought a new one high powered router at their recommendation but they forgot to take it off the bill. Working together I got my bill lower considerable.

The installer was excellent, the service sucks, no fast forward, have to watch commercials, and was not told there would be additional fees for the service. As far as I am concerned it can go. Have had several times when it froze, and had to shut of T.V. in order to watch. There is nothing that I like about the new system.

I've been with you guys for over 6 years my internet service between my house I'm currently in and the one that I moved from a year ago I've never had this money issues with my internet especially not being able to get it fixed in a timely manner. It's been 10 weeks now. It's been going in and out and it's still not fixed. When I decided to go ahead and switch from DirecTV over to Mediacom I ended up having to pay to get out of the contract that I didn't know I was in. That's not Mediacom fault. However I paid $130 to get out of my contract to have everything switched over to Mediacom for me not to have constant internet and TV access.

I was calling in to see if there was something could be done about my bill. I talk with a tech name Kelly who was very concerned about my issue and spent some time helping me. Kelly was able to reduce my bill by 67 dollars a month for the next couple years. I thanked her for the help and was please to save on my billing.

Before we cancelled HughesNet internet (due to them not being able be compatible with our camera/security system), we went into our local Mediacom office located in Oskaloosa Iowa the beginning of September 2017 to make sure they could provide us with service. Our property had service with Mediacom prior to us buying the property. They stated they could provide us with cable, phone and Internet. Within a few days we received a box containing 5 receivers. It's now November 7th and we still have no service. I've called the main number for Mediacom multiple times and still no service. In the beginning I was told I'd get a call back within a day or so. I've been to the local office 4 times to ask what the status is and still have NO service.

Since we bought a smart tv... we upgraded to TiVo, which is easy to use and allows more taping time, etc. Love the digital and info features!! Sometimes service appts take longer than we like, and some service people are more knowledgeable and thorough! We had distortion issues and the 2nd serviceman checked cable box outside and something bit through cable and he replaced that part and cable. It finally got resolved!! Thanks to him for checking inside and out!!

2 week delay in order to get a service call is ridiculous. That's 1/2 of the monthly service waiting for someone to come out and check the problem. This hasn't just happened once but on 3 separate incidents in the last month and half... Do the numbers.

I had a appointment from 8 to 12 today and did not receive a call from the technician. It is now 11:50 and still no call. I am very disappointed by the level of customer service. I have worked for DirecTV and am aware of how windows of time and technicians operate. The laziness of a technician that operates this way to get out of work is a worthless business commodity and should give up their position for more deserving people that are willing to work. Our daily lives revolve around internet and as an internet company. You should strive to be better than this.

I have my Internet with Mediacom. When making an actual phone call for service, I'm usually satisfied and service is restored. However, if my call requires a tech to come to the house, the wait time is just awful in this area for a residence. Could be up to 2 weeks. In my humble opinion, this is just totally unacceptable.

Called to discontinue phone service due to price, Representative looked at my package and found me a different package that let me keep phone and internet at a lower price. Also told me that a new modem for my internet would be mailed to me with installation directions. Very happy with all the people I worked with.

Mediacom representative, John, was knowledgeable, friendly, and courteous. He installed our boxes and ran the cable from the street. So far, we've been pleased with the service. We did have to call later to have the cable buried, but that was done in a timely manner.

There has been NO SIGNAL on our second TV, a service call was scheduled then you pushed us off for over 2 weeks, and still not fixed. I am SORRY I ever switched from Verizon to go with YOU LOSERS.

It was the most awful experience we have had. We had to call them over 10 times, because the internet continuously kept going out. The service man didn’t clean up his mess. The second one came back twice to change modems. I finally had to threat them to fix it or take the junk out! You need to get rid of your automated system!

I had been having trouble with my cable tv. Plus I had a second tv in bedroom scheduled to hook up TiVo on 10/03/17. He said the trouble was with the box itself and he didn’t have a new one with him. Made a new appointment for a tech to come out on Monday, 10/6/17. I was without tv for 3 days. Technician David said it was hooked up wrong and he replaced box and was great about finally getting it done right. He was very polite and he also fixed the cable line going to my bedroom so it would not be a trip hazard for me. If I ever have any more trouble, I hope I can request him.

The add on box would not connect to the internet even though the main box was working. The tech support person walked me through what I needed to do and everything was fixed. One needed to disconnect the main box and not just the add on box plus I learned that the main box controlled the smaller one.

Thank you Mediacom, and Consumer Affairs.

We customer service out yesterday to view our internet and TV in bedroom... Last night did exact same thing (both issues). Randy called them and said if they are not here today to look at, he will be pulling it out. We waited 3 days the first time to get service and they wanted him to wait another 3 days and that was not going to happen... You will lose some business if someone is not out today to look at it and fix it... Thanks.

Our installer Chaz went above and beyond to ensure our internet tv and telephone were working properly. He called and attended our residence several times to ensure we had everything working properly. Billing dept also very very helpful and efficient.

The Mediacom tech was on time and very courteous. They always are. The issue was fixed. However, we do have problems getting channels we should already have. These channels were supposed to be included in our package (we have the VIP package). Otherwise we are happy with our cable. We became Mediacom customers in 2004. Thank you.

Called to add a few channels. She not only added the wanted channels, she also included many others while dropping my monthly price. In turn, saving me money. She was very friendly to talk to and very quick about helping me. This call helped change my mind about Mediacom.

When our Cable/Internet are being received properly (Signal Reception) all is well. However, of late we have been experiencing quite a bit of outages and downtime. These Outages are sporadic and Currently our Home Phone (**) is out, which is supplied via a Mediacom Cable Modem. Within the past couple of months, weeks, the Internet and cable TV have been down several times for short periods. This is very frustrating. Customer Service was notified last week approximately 11-02-2017 in regard to our Phone. We have been scheduled for Technical Repair on 11-11-2017. At present, Mediacom is our only option for Cable Service. We do prefer Cable over a Dish Service, however, we have AT&T Direct TV and Dish Network available. We hope Mediacom will resolve Signal/Reception issues soon.

I upgraded my package to kids channel and movie and when I asked which is the best movie package I was told HBO which I am not satisfied with. The movies are old and always the same. I pay 180 a month to use the internet and watch Netflix because I am so unsatisfied.

We have had a very frustrating experience with TIVO since it was installed last month. The fourth tech crew is coming this week to try to reinstall the apps. It works for a week or two and then it goes off. Mediacom has been helpful in trying to reinstall over the phone, but it is always unsuccessful. Waiting around entire mornings or afternoons for a technician is frustrating.

Install was great. Billing experience not so much. You sent me the video bill, I have nothing with an account number etc so how do I know when my bill is due. I have tried to log in but no account number so I can't proceed. Been watching the mail. Would like my bill so I am not penalized or fined a late fee.

Wish could talk to a real person right away. Xfinity serviceman showed up instead of Mediacom that was different. Would like to only pay for the few shows I watch instead of so many I never. Only use an iPad not a computer. Seems A lot to pay.

At the beginning we had issues with our internet running extremely slow however, a Mediacom technician came out and fixed the issue. We love the ability to record as well as rewind shows we love. It's awesome. We would definitely recommend this to anyone else.

Was without service for over a week. I had just got new service and within 2 weeks of start up I lost service for a week. I expect not to have to wait for a service call for that long from a major company. When the techs came it wound up being a bad gateway. I take it I was given a second hand one that was not tested out before it was sent to me.

Our company has been with Mediacom Cable for five years. We just have the internet service and it’s fast and reliable but it goes out from time to time. We have to have internet so there's no use being in the office if it’s down.

At this point the issue seems to be resolved. Things have been working well since Phil (Mediacom representative) and the technician he sent out worked on the issue. My only remaining concern is whether or not the internet connection will remain in good working condition, as that has been the issue in the past; it works fine for short and sometimes extended periods of time, and then works horribly. This time around, it seems to be much more stable, and I will report again if the earlier instability reoccurs. Should the connection remain stable, I will up my star rating more than I have already. Thanks.

Phil was very helpful in resolving this issue. I still did not get what I was told I would originally receive and that still leaves a bad taste in my mouth. But I understand now why this happened. I hope there were not too many like me who had to endure this type of experience. When talking to a telephone rep the rule of thumb should always be: if it seems too good to be true, it is... always. Thanks Phil for your concern.

We’ve used Mediacom forever and I’ve been a customer for as long as they’ve been in Jefferson City. We signed up for it way back and we haven’t changed. But I can’t watch TV half of the time because there’s nothing on and I had to cancel my NFL package again this year as they charged me for it. My internet works great now that they finally got it fixed after it had problems a couple of years ago. A guy came out and climbed up the pole back here and fixed everything. The reps were fine on the phone but the cost is expensive and outrageous. My bill used to be $165, but now it’s $190 a month so I’m looking around to get something cheaper. My son and daughter have DirecTV or DISH for less than $100 a month for internet and TV, and they get way more stations than they can record, so I’m considering doing that. With Mediacom, I can’t afford to put the record shows because that would be another $5 per TV.

I got the cable and the security system from Mediacom for home use and the service has been good. The sales and installation teams were excellent.

I live in a high-rise and Mediacom is what they have. Mediacom hooked up my cable service and I've got a show box. I like the Starz, Encore, Western and Food channel. But my service goes off about twice a month and that doesn't make me very happy. Other than that, I'm satisfied with Mediacom.

Mediacom was a good buy and their sales team was pleasant. The TV service was fine and Mediacom did a nice job with my problems. I would suggest it to a friend.

I had no issue so far with Mediacom which is pretty quick in resolving all my issues with my Internet connection. However, recently my apartment management decided to not allow them to perform any repairs as they seem to be using DirecTV lines underground which the apt management do not allow to use. Now I am stranded with no Internet for about 2 weeks still trying to figure what exactly I should do.

I talked to Kevin, one of the representatives, and Mediacom has about everything I wanted and the price. They didn’t have a contract and we have the extended basic type coverage. The quality of service I received was good. I’m having a little problem with my reception on a couple of channels but they’re going to take care of it. I talked to them today, did the internet thing and was satisfied with that. It sounds like they’re going to take care of me and so far, I’m happy with everything.

We've had Mediacom for years. We're pleased with their service though we had to reduce the internet speed because of the cost of the service. It's not the least expensive service to be found. Still, the speed we have is satisfactory.

Cody and I discussed some solutions and I received a fix through ACER my computer manufacturer that helped a lot

Mediacom was the only company in town and I signed up for them years ago. I’ve been with them for a long time and the quality is fairly good but with the package that I have to take there are so many channels that I don’t want. Nobody in my household ever watches any sports but we have all those sports channels and the ones with crappy movies in a different package.

I rescheduled appointments with Mediacom Cable a few times and I also had someone who forgot to put some notes down. But other than that, everything worked the way it should. I finally got a guy who wasn't overbooked and could come in and he ended up coming in on his day off. He was cool, awesome, knowledgeable and I'd recommend him to anybody to do anything. So far, everybody was friendly and took care of any issues I had. They're all good people to work with.

Mediacom had a better price than their competitor in our town, and my brother in law set everything up for me. But they didn't show up on the day they scheduled an appointment to get my internet service installed. I took the afternoon off from work, and they just said, “We’ll get to it when we can”. But I still don't have the service now.

I've been with Mediacom since '93 but I've had a lot of difficulty with them for a while and the last three weeks had been the worst. This morning the TV was all garbled and not good then it straightened out. Sometimes it’s alright in the day but it’s back into garbled and with no picture when I turn it on at night. The repairman who lives in Butler came a few weeks back and I told him that it could be my televisions but he said that it’s on their end. Some other repairman worked outside but we still have problems. I called them the other day and the rep asked me about the kind of box we had, but I told her that we didn't have a certain kind. So, she did something up there and that corrected the problem for that time. They were also having a flood of calls that day so I assumed others are experiencing this, too.

Mediacom was the only option available where my house is located at. Plus, it was in my price range. There was also CenturyLink, but they weren't an option for me. I worked with the installer who sold it to me and helped me get through the process. It was a fantastic experience. I'm supposed to be at 200 megabytes at 2000 gigs a month service. We needed internet because my fiance does bookwork from the house. We also use it for Netflix.

First let me start off by saying I do a lot of work from home and this work consists of a lot of file/photo uploads. I have to have fast reliable internet. So when I recently moved I ordered the largest package available, 1 gbps (1,000 mbps). First my install was 2 days late. Second my speeds are only 100 mbps (a tenth of what I'm paying for). Third I have had to restart my modem every morning, when I wake up there is no internet access until after the restart. The best speed test I have done so far was right after the service was installed and nothing was connected other than my PC and I pulled 189 mbps. Upload is always between 6-8 mbps (upload is what I need the most).

Moved into a new neighborhood. The contractors cut the cable bringing internet to our house. So Mediacom came to my house 3 days later and ran a temp line that doesn't even work half as good. They said "The cable is expensive so we will replace it in 6 months." My other neighbor who was going through the same thing had AT&T Come out and fix their wire in the same day it got cut. Thank you Mediacom for your continued customer care.

In our town, Mediacom is the only company that does cable and internet besides Direct or Dish. We've had them in the past, but after two weeks of having them, we got shut off and got told that we owe them $300, which we didn't. That's when we went to DirecTV. We then had DirecTV for two years but our trees, as well as our neighbor's trees, grew and we had to leave them. We then went back to Mediacom. I went to their office in Oskaloosa, because that lady in there seemed very knowledgeable at the front desk. I talked to her about our experience and she was understanding and courteous to me. I had a great experience with her. She figured out what was going on. We did have a backfill and we paid that to get it hooked up. I don't like going to the Des Moines office because they were very rude in the past.

I'm receiving good quality of service with Mediacom. I have their cable service and I'm glad that I went with them. Their customer service has been very good, and the installation team was great. They came on time and hooked everything up, and I was very pleased with it.

I got my internet from Mediacom, and the sales team was very good. The installation was quick, and guy that came to install it was great. I use my computer if I'm looking up something, for Facebook or emails, and I’m very pleased with Mediacom’s internet. Quality-wise, I'm very satisfied with all their services.

My family has had this internet service for a long time and for the last year we have had nothing but problems of unstable internet multiple times a day. The internet always cuts off randomly and sometimes won't come back on until we unplug the modem and plug it back in after... I have never had a internet service so bad. I cannot browse regularly at all without it cutting off at least 3 times in a hour or more. We have called and talked to them numerous times and sometimes it will work for a while but always goes back... My brother has even tried different modems to see if that was the problem.

I've had Mediacom about seven years and I have enjoyed every bit of it. I'm moving in a senior home and most of them had Mediacom. They said that it was good. When somebody just wanted to open the door downstairs to come up, they rang my number up here and I can just punch the 9 and let them in so I don't have to go down there. It goes through the Mediacom. I'm 87 so once in a while, it will get mixed up and I don't know how to put it back. Mediacom comes over and they're just about six blocks away from here. I've got the Christian stations, the Fox stations, and the local stations. But I don't like Starz channel at all. My problem is that the bill keeps going up and soon I'm going to have to get it down. It was $126 and now they jumped $139. Other than that, I really appreciate Mediacom. I had a previous company before and I have been with them for about nine years but they weren't as prompt as Mediacom.

The first time I tried signing up with Mediacom, the installer never came out and never returned my calls. I tried about 5 times and I simply gave up. The second time, I called and they set up right away, so it's gotten better. The installers came and did the installation for half hour. They went through everything and said that if I have any problems, I could call them. I never had any problems with my internet after that. The internet was fast enough for my daughter to play games. I also used it to download and watch movies quite a bit and internet shopping too. But before, I would have internet service then I wouldn’t. I would have to reset the modem and the internet would kick back on. But now the internet wouldn't freeze up like before.

If you plan to add cable to a new build like we did... expect to wait 2-3 months to get that service connected. They were quick to add the service, but neglected to listen to the part about it being a new build on our existing property and that this would need new wires ran to the building, etc. The service guy showed up exactly on time, but couldn't do anything because the outside line had never been established. After over an HOUR AND A HALF on the phone with at least SEVEN different people, a fella gave us his name (Michael **) and number to call on Monday and assured us he would take care of it. The number works, we left a message, and no call back. Shocker. So we called yet again... and were told about a week or two and that someone would be calling us. No call... so we called AGAIN! This time we were told it would be 2-3 months.

We called Mediacom and talked to them about their service and they were helpful. We got the new router set up and the service person was very helpful, efficient and did a nice job. From an internet perspective, cable is a little more reliable than satellite. Mediacom has the most reliable and fastest internet service. It works good and we like its speed.

The service goes out every day. Beware that when asked to get cable to my new house built in 1989 they are not in the neighborhood yet and ask me to pay thousand of dollars. There are over 10 house within a mile that want cable. BAD SERVICE.

Have had a very good response each time we had a problem, and that has not been often!! Service techs have been very friendly and capable of solving our problems!!! Last tech that came was very well trained and worked hard to restore good service!

For some inexplicable reason my internet will go out, I have called them for this same reason many a time. The response I get is the same as always, "Reset your modem, you're losing signal at your modem." It's not my modem, it's your signal. I've bought a brand new modem, had it for over a year now and have had the same problems I had before. I have no other choice for internet in my area. If I had a choice I would have left this review. When the service works there is no comparison. But when it doesn't then still I don't have a choice. I've had several techs out to the house to check wiring and nothing has been found wrong with the wiring. Just got off the phone and they said they would send a tech out. It's pointless, by the time the appointment is scheduled a couple hours later the service is back working.

I wanted to select the best and decided to go with Mediacom. Their sales rep and the installation experience were good. We got their cable service and so far, the quality of service has been pretty good, too. We're also moving shortly and they're taking care of all that for us.

Your picture on all tv's in the house will pixel out or go out a few times a week. Your internet goes out at least three times a week. And if you have digital service like we do that means you have no house phone while it is down as well. Sometimes the outage will last a few hours. Very annoying.

I've had Mediacom for so many years and I've always said it is the best overall. We had no problems for a long stretch of time and I thought customer service seemed better. But lately, I've been questioning that. I had a problem getting a hold of somebody or getting things done in a timely manner. We have high-speed internet but things were slow so I recently called and after checking, the rep said we have 60 speed. They told me that when I ordered that, that was the highest speed but that was now the slowest speed. Nobody from Mediacom has ever bothered to let me know that there are higher speeds now and I'm still paying for the highest speed.

My family has always used Mediacom my whole life growing up and that's what I'm used to, so I just went ahead and got it. The people from the sales team were great on the phone. It took the guy that came to my house about an hour and a half to find this cord and I felt like he was in a hurry. He didn't screw in the box that is connected to the wall when he had to unscrew it to find some cords, so I had to go back and screw all of them back in. That was the only problem I really had and other than that, it's been great. I go TiVo and I watch TV every day so it's going to good use. Sometimes I'll be watching it and it'll send me to this one page and it has me refresh it every now and then.

I live in a senior community. We pay them and they provide Mediacom for us. I have my cell phone, my TV and my internet service with them. The installers came out and they were really good. The gentlemen were very sweet and I appreciate that very much. It has been quite a while since they've been here but if I have a problem, all I have to do is call them and they would come out to check on it. They first make an appointment to see when I would be home. Something went wrong with their service one time, I called and they hooked me up right away from the station. It was that quick. Overall, I've always been happy with Mediacom.

I visited your website and I could not see any pricing. You are dealing with a very demanding person. I need everything in front of me so I can make an informed decision. I am not going to buy a product or service if I don't know the price of that product so I can figure the cost per unit of manufacture. Get better and we may have something to talk about. Otherwise you lost me.

I had the internet service. It was constantly shutting off. Would have to unplug and plug back in several times a day. Tech came out 2 times. Was very polite and tried to repair but damn thing would happen. Tech was to come out 3rd time but never showed so had it turned off. Going to the competition.

I've had internet and cable TV from Mediacom. The service has been okay but I can't get On Demand since it's not available in our area. Also, they switched over where I needed boxes for the other TVs. And when I was in town, I called Mediacom's customer service to try to get the boxes. I never got the boxes, so I called them again. I eventually got a box but they kind of dropped the ball.

I have had their service for a little while now. A number of weeks ago, the cable and internet just stopped working. I called them up, the best they could do is send a technician out a week later? Really, a week without service? After scheduling the appointment, all the guy wanted to do is upgrade my service. I stated I don't want anything changed until they fix it. For the next few days, I get calls asking if I want to cancel my appointment as if it magically fixed itself. The day before the appointment, someone does come out and fix my neighbor's house line which seemed to fix ours. I cancel the appt. then.

Everybody told me to get off of Mediacom because they're too expensive. But I tell them that that television is my pleasure when I come home from work at night and I like it just like it is. I know the bills are high but you get what you pay for sometimes. Plus, when I have a problem, they try to fix it. I just call in to Richmond and they get right into it.

My son got the basic TV package from Mediacom for his apartment. Their sales team was good and the installation went okay.

We've been with Mediacom for 45 years. Joe and I are both older and we can't do a lot so we spend a lot of time watching TV. We use the cable at 10:00 in the morning and sometimes I turn on the news in the evening. We have the movie channels though we don't need them but we have to take it with the group we're with. Plus, there's music channel and the upper and lower shows too. Their customer service and technicians have been very polite and have answered whatever questions I have. The technicians also come as fast as they can if something goes wrong. But sometimes, I don’t like that it takes them a week to respond. But our experience with Mediacom has been great and I'd recommend it to any friend.

I had both the cable and internet installed by Mediacom. I had a choice between them and someone else when we moved. That someone else was going to charge me $30 a month and I figured that was a no-brainer. The sales team of Mediacom was pretty straightforward. I was a previous client and I wanted to know what the charge was going to be to transfer. Everything was going to stay the same. Obviously, I had to pay an install fee but that was going to be the same between both cable companies.

I've been with Mediacom for years, and ever since they have been charging $10 month. I have the family deal and it's awfully expensive for no more than what they got going. I spend all my time flipping through the channels and the cable's fine most of the time. Once in a while, it acts up - it had some interference. I don't know what was going on but it seems to have been straightened out. That's one of the reasons I stayed with them. With DirecTV, every time it thunders, it goes out. When I was at Ludlow, whatever Natalie had down there was always out. There's not much on Mediacom though. They took all my soap operas off, so I hardly watch. I watch The Doctors in the morning and then at night, maybe from 7:00 to 11:00. All-in-all however, it's mainly good.

I am very satisfied with cable - internet and phones constantly drop out daily. On an average I have to reset the Xtream modem/router at least three to four time, sometime more. Unless I try to use the phone I have no way of knowing.

I switched from Dish to Mediacom TV service. I already had Mediacom cable. The company offered a promotion saying I had three months to evaluate the switch and if during that time I was unhappy, they would cancel the service and refund me the money I had paid them. It started off poorly, which should have given me a clue what I was in store for. Juan, a contract installer came to do the install. He said he had worked at Dish before so he knew what wires to connect and what wires to disconnect.

I called to upgrade our service to include sports packages. Installation came out twice. Both times we had to call and complain because we still didn't have sports channels. I finally canceled because we never got what we requested in a 3 week period and I was still getting billed. Customer service was the worst. I can't think of a time in which I had service this bad! Will switch to DirecTV ASAP.

We have our cable, phone, and internet through Mediacom, but we had some problems with the internet. We weren't really aware that we could have issues due to the size of our house and the range of the WiFi. They recommended that we get a range extender, but we didn't do it. They've had to change out our router or modem a couple of different times. And the first time, we had a good connection, but we had a poor connection the second time. We asked if we could go back to the other one, but they said we couldn't because it's the same. For some reason, they still ended up replacing it and it works a little better now. So, it's a matter of who you get.

I like the offers that Mediacom had and I got the basic cable package. I get pretty good service from it and every day I use it to watch TV. It’s a really good experience overall.

We have had nothing but issues with our services. We have been with Mediacom for a year now and have a technician call made about every 3-4 weeks because they cannot get our internet to stay connected. They have plenty of excuses but no resolutions! We would switch to a new provider but no other options in our area. Since I work remotely this has caused many weeks of not being able to do my job. My current condition for work this week. Cannot get an appointment for help for 2 1/2 days.

Mediacom offered me a decent package deal that I could afford. However, it was really flubbed up the first time when I placed the order. The account wasn’t set up correctly. When the guy came out to set it up, I didn’t have all my equipment when I placed the order. It was a bad deal and it was really confusing. The first equipment that they sent me was okay, but they were supposed to send me two, one for the upstairs bedroom and one for downstairs. But when I got the equipment I only had just what they set up down here, the modem and the TiVo. I had to call back again and get another box in. So, they said, “Well, we’ll give you one box and then the second box you’ll have to rent.” I said, “Okay. I’m good with that.”

On 9/26/17 I called in for the 3rd time in 40 days because my internet was not working. Jo fixed it then told me I had earned a discounted upgrade for $8. I was taking because of the 200 to 1000g for the internet but also came with cable I had to take the whole package. I thought my bill was going up $8 instead it went from $69 to $122. She said I had to pay a $29.95 service call but she didn't anything about the other charges I have on my bill.

I packaged my telephone, my television, and my computer together into a bundle and Mediacom handled them. It saved me quite a bit of money. I've had Mediacom for over two years now and it has worked fine ever since. I spend my whole day looking at the television, the computer, or using the telephone, and I’m very satisfied with Mediacom.

My kids were using Mediacom about four years ago and so I decided on using them too. I’ve been pretty much happy with them. I have their internet service and the quality has been good. I use it to check different news stations and for looking up our Christian ministry. It’s just that every two years, I have to always bicker about the price per month again, because there’s no way, on a fixed income, that I can keep going up. I’ve been very satisfied with Mediacom.

I just bought my home in Hahira, GA. In my community, Mediacom is the only high speed service provider, currently. Before starting service with them, I read up about them since I had never heard of this company before. The negative reviews had me ready to find someone else BUT there isn't anyone else... yet. They came on time to start my services. All I wanted was internet. I had to do my order over the phone because online, they will charge you for a modem even if you select that you have your own. So over the phone I let the agent know that I had my own modem, when the installer came out we connected my own modem. Two weeks later, I get a modem in the mail. The next day I took it to their office in Valdosta, GA and returned it.

For 13 years we have experienced very poor internet service. We recently switched to TIVO for cable. Internet goes in and out and so does the Tivo. We have the worst internet service possible. If something else was available we would have canceled Mediacom years ago.

We liked what Mediacom offered us and got TiVo for all four TVs in the house. Our interaction with their sales team was a mess, though, because there were three different supervisors that told us three different things. Laura told us that our first bill was going to be $181 dollars but we got our first bill as $297 dollars. I didn't understand it. They said the reason our bill was so high is that we had to pay a month in advance. They should have told us that we were going to have that high of a bill. We were very unhappy about that. It’s a blow when you’re not expecting it financially, but we knew we didn’t have a choice but to pay it.

Unstable Internet Connection. I have been a customer for 1 month and the service has dropped for a period of over 4 hours in 3 different instances, last Sunday, October 1, 2017. I work remotely as a software engineer and I cannot afford to lose that time in my work. YOU MUST PROVIDE MORE RELIABLE SERVICE.

The local channels in our area, which are from Savannah, have continuous interruptions all day long. This apparently is a known problem, because we had a statement for our city that they were trying to get it fixed. I want a refund for the TV I have missed for lately!!

Mediacom is what’s offered in our little town and I went down to the local office to sign up. We've had them since 1991 and the technicians who installed were good. I watch the television everyday to get news and there are a few programs that I enjoy. Although not too often, there are cut-offs so I get distressed sometimes and it's difficult since we're in a rural area. I call the 800 number if I have a problem and it’s been okay. Sometimes I get extremely frustrated when talking to a recorded voice rather than to a human being. Even with a few bumps on the road, it’s been a good experience and I’m happy with Mediacom.

The internet speed has varied but overall it has been very good. Just lately we have had to reset our internet router at least twice a day. It would be good if Mediacom could send messages to customers when there are issues with the servers. Overall we are pleased with the service.

I recently moved to Keokuk, IA from NJ and I selected Mediacom based on references by local customer but my experience is not par with what I expected. In three days, my service was disconnected for no reason and I need an answer from Mediacom executive and as of today, I have not heard from anybody yet!!!

The tech was on time, very knowledgeable, and helpful. He was quick and checked his work. Explained everything to me. He did offer information about current specials run by Mediacom. Dressed well. It was pouring rain and didn't seem too fazed by it. Did call prior to arrival.

INSTALLMENT OF SERVICE. We were very pleased with the young man who came to set us up for three different TVs and our internet. He had a problem at first and just keep working and talking to his home base until he was able to install everything.

We were contacted by a sales representative unsolicited. She called us. Claimed she had a deal for us because we'd been such long time good customers. The plan she sold us didn't exist. The first technician to come out was very unfriendly. Didn't. Ring the equipment the saleswoman offered. Technician had no interest in helping us solve the problem and left. He was there 20 minutes, maybe. Spent a long long time on the phone waiting to speak to a human only to be told the package we were sold didn't exist, almost in a mocking tone like "how could you be so stupid to think you could get that for that." Since we'd gone to all the trouble we decided to give the BiG package a try and have TiVo in every room.

Both visits with Mediacom technicians at my home were successful. I believe my problems with phone, computer, and wireless have been resolved. The technicians were very helpful and very polite. I am an elderly lady with very limited technological experience.

I spoke with a very good customer service rep to get HBO Go added to my plan. However, when I tried to access the content, it gave me a code and told me that I had to change my browsers on iPhone and iPad which I don't want to do because they work fine for everything else.

Poor service installation, installed incorrectly. When they were to return they made a call. I grab my phone but by the time I answered it it was too late. I immediately called them back and told them to go ahead and come and they refused to come. Constant problems with losing signal and service.

So we keep having internet issues, be it slow downs or just being completely disconnected. We pay a lot for gig service, but it's just not reliable. If they could just improve up that, it'd be great. It also doesn't seem much faster than the slower speed we had before.

When I had new internet service connected, he also replaced my current cable box with a new one. My questions and problems were handled to my satisfaction. I even had Mediacom come back to address another problem and he was very accommodating. Everyone I have talked to was personable and knowledgeable and took care of every problem I had. Thank you.

I have had nothing but problems since I started with Mediacom. Very disappointed with the service. Started off with the actual set up on the phone. I called back to ask about other deals and your reps are rude. The day of my set up of internet went ok. Employee set it up and he was friendly. I had to have a tech back because of bad wiring. I received 2 confirmation calls of which I clicked the number to verify I still wanted the service. No one showed up and I was told that I had put the service request on hold and didn't take the call from the tech. I never received/nor showed a missed call from the tech.

I've had Mediacom about a month and the first two weeks didn't show guide at all. Every day since we've had it several times a day we have to reboot our modem which I feel shouldn't have to be like that!! There are MANY things going on or not that isn't right!!!

I live in a fully developed subdivision, with many houses, inside the city limits. MediaCOM is the only authorized provider of high-speed Internet for our city. Many of my neighbors and I have been asking for Media COM to provide a service for over a year now and they refuse. Many of my neighbors and I have been asking for MediaCOM to provide service to us for over a year now and they refuse to provide It. They also will not allow a competitor to come in and provide it either.

Great service. The people are nice too. Had a problem with the box. Was fixed fast. It's great that the installation only took a few minutes also. Never had any more problems at all. I have just moved to GA. A lot of people say no Mediacom has deals and that is not correct.

TiVo - Great experience with it, best variety, options ever. Service has been shaky lately, but not completely nerve racking. Customer service is excellent. I've never had a bad experience with them, and they've always answered all my questions professionally. I even went in to customer service for help. Great people.

The installation and setup was a pleasant experience. The techs were very polite and got the job done as quickly as possible. I had some download speed issues the first couple of weeks. I paid for up to 100 mbps and was getting less than 10, then a few days after the service tech came and checked my system and exchanged the router. It improved to in the 90s, which is super. I have had it to drop back into the 20s on occasions, but most days it's above 70. So far, so good.

I have called several times, and have had two service orders for a technician to come out, and never got a technician at all!! The first time, right before he was supposed to be here, I got a call saying he had to go home because he was sick. Okay... The second time, again, I waited for him, then got another phone call saying it is a issue with this area! Which is still not fixed!! I’m very disappointed!! There’s so many channels we cannot watch!

I live in an older building and with that comes more connective problems. Yes Mediacom had to come out countless times, but they eventually got everything up and running. They did not stop until my service was optimum.

Only problem was 2 of the TV's would freeze up every so often. Made a call and they came out and the technician fixed it, now everything works great. Only complaint is the Mediacom phone app used to work perfect but now it won't let me log in and it won't open when you tap on (forgot password). The blue and white bar just spins and spins, but it never opens.

The Mediacom service goes down many times per week, usually at the worst times. It's a waste of money. The outages occur for myself and my neighbors at all times of the night and day. At other times it is very slow.

From the call to the installation, customer service workers were polite, helped me get a good deal, and answered all my questions and concerns. The installer understood that I had another place to be at soon and he worked well with my schedule. When I called because of some service problems, they helped me fix it quickly and have had no other problems after that.

We have poor cell service in our neighborhood and AT&T gave us a microcell to boost the signal. I have bounced between MediaCom and AT&T because each one believes the other person has to fix the problem. AT&T has given me the data for the gates in the firewall that need to be opened in order for the microcell to work and I have given them to MediaCom. It still doesn't work. MediaCom gave me access to my dashboard so that I could make the changes. Are you kidding? I am not a programmer. All I know is that the MediaCom tech who said they made the changes haven't made them because they don't show in my dashboard and I have no idea how to make them. I gave up and we simply struggle with poor cell service.

Technician was called to bury Mediacom cable in backyard. Showed up on time, however, did not perform the service and no information has been provided to me as to why the service was not performed. Mediacom cable is open and easily accessible and likely will get cut next time they cut the grass. If they couldn't fix it, I just need to know why and what are my remedy options.

The service tech was awesome. He explained everything. The customer service dept of phenomenal. We love it! The price beats everyone else. Love our Mediacom! They work with us on every issue we have had which was trivial and on our end but that didn't matter to them. They made us feel like real people.

There were questions about my bill Mediacom could never answer. When I hooked up with them I told them I wanted a small package, just for news because we work and we only had a little bit of time at night when we get home from work and then we go to bed. It started out as a small package and then after a year the bill jumped. From $113 it went up to $120, $130, $140 and I was like, "Whoa." We work at Walmart and we are on a base income and we have to watch our money. We locked it in and the lowest they could find was $113. I said, "Let's lock it in for two years."

There were no fiber optic companies in the area yet and the other charter didn't fly in the area. Mediacom was the best option and they provide much faster speed than DSL, so I went with them. I got their 60 meg internet service. I already had phone and TV services because I had to get these services for my grandparents, and they had me account for the TV service at one point. The sales reps treated me nicely and got everything set up quickly, and the service went smoothly. The installation was nice and the equipment was put together quickly. I told the installer that I wanted the modem to go and he drilled a quick hole in the floor, popped the cable through, and he was ready to go.

I dumped Dish and then I had DIRECTV who also kept jacking me around on my prices and I gave up on them, too. Mediacom now provides me with cable and internet. I've had them out a couple of times and they were great. My service was fine, but I wish they would quit raising my rates. I'm getting kind of flustered about it, but I still stay with them.

I had DISH for about 14 years and then, two years ago, I was able to get into a senior housing. I could’ve had DISH here but that would’ve meant having it installed outside and a bunch of stuff that I didn’t want to go through. So, I just decided to go with Mediacom and I’ve been very satisfied with it. Their sales team and the guy who came to install it were great. Once in a while, I'd be watching TV and it will freeze a little bit for a few seconds and then come back on. But that’s the only problem that I’ve experienced. I thought that has something to do with the weather, but it hasn’t been enough to bother me enough to call.

Ok I had Dish satellite and kept it for 2 years. Well it was a lot better than cable but my bill was 140.00 and I switched to Mediacom because they said my bill would be around 69.00. Well I switched and noticed that satellite was way better right away but I was satisfied because my bill was going to be much cheaper. Well I checked my bill today and it's $168.00. My goodness. I couldn't believe it. I have not even had it for a month yet and I paid 109.00 just 2 1/2 weeks ago so I called and the lady kept saying I had to pay installation fee. I already paid it 109.00 when the guy hooked it up. LIARS... is what they are. I'm not saving money 168.00. That's more than I was paying for satellite so goodbye Mediacom liars... I'm going back to satellite. BEWARE of Mediacom. They will lie to you.

I'm happy Mediacom. I get along with their sales reps and the installation was easy. I got that service mainly for my eight-year-old nephew who's the only one who uses the Wi-Fi. The quality of their service is really good.

We live in a small town and it was either Mediacom or an antenna. We went with Mediacom and we’ve had them for 27 years now. Their sales team and the people who installed it were great. We have the TV and the phone. I hope they could ask whether I need to make a payment or talk to an operator but they don't offer that. I got to go through a big, long rigmarole and I can’t get somebody to talk to because I get recordings when I call. Other than that, everything’s been very good.

Mediacom customer service is horrible. We have had issues for about 3 weeks now and have been trying to get a service call. So far Mediacom has (1) showed up with the wrong equipment, (2) arrived and couldn't fix the problem so he left and canceled our appointment, (3) called the wrong number to verify an appointment (and then missed the appointment because we didn't answer that call to the wrong number), (4) scheduled us at a time that we cannot be home due to jobs, explained this to them but they didn't care, (5) missed an appointment (the tech just cancelled it 45 minutes before he was supposed to show up), (6) missed another appointment, (7) told me untruths on the phone, (8) hung up on me on the phone when I asked to speak to a manager, and I could go on but I think you can get the idea. Mediacom has terrible customer service. My issues are still not fixed and Mediacom does not care.

The neighbors had Mediacom when I moved here. So, I called Mediacom, had them come down and they hooked me up with cable TV. I haven’t had too many dealings with anybody from Mediacom but one time one of my TV wasn’t working and it was something wrong with the cable. It's not my job and I won't mess with it so I called. I liked the person who usually comes but he quit. Quality-wise, the service is good but I don’t like it if they go offline from 1:00 in the morning until 8:00 the next morning. That gets on my nerves. And when I call, they would say they’re doing upgrades through a recorded message. I don’t have all the fancy upgrades because I don’t watch that much TV since I’m usually not home. I like Oxygen in 55 but I have a little trouble with it coming on some nights.

We tried with Iowa ImOn and they were going to hook us up for a year with a discount but they failed to tell us that we had to buy a router. I had them disconnect me because I didn’t have the money at that time to buy one so I stuck with Mediacom. I love it and I couldn't ask for any better. They were on time if I needed help and if I had a problem, they were here to fix it.

We’ve always had cable with Mediacom for as long as we’ve lived here. Then we had internet from different companies and I switched it as well as my phone over to Mediacom so I’ll have one bill to pay and I don’t have to send it to a bunch of different places. But I had a confusing experience with their sales reps when I tried to get all that bundled together. I called and called, and they just kept scheduling to come over but they never showed up. Finally, one of their reps told me that if I called and didn’t make arrangements with the same person I talked to, I won’t get the same price the next time I call. That’s what happened because I got different quotes each time I called.