Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,909,345 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 20, 2018
The company is always accusing us of copyright infringement when that is never the case. They do not bother contacting anyone, and refuse to acknowledge the terms of fair use. The freedom of belief, and expression cannot be inhibited by any corporate entity. Extremely dissatisfied with this company. They overcharge and are unfair in every decision ever made. The internet in its entirety is public knowledge. If they cant pursue the actual person that uploads said content to the public, instead of their paying customers it Makes them look horrendous. Stop harassing your customers! They even make false claims about their internet connection promising speeds that they do not even have.
Tim,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 20, 2018
We have Mediacom's internet service. My husband uses it to watch TV for Netflix and I use it for my business. The installation has been good but I'm not happy with their service right now because our internet only wants to work half the time. We've had somebody come and look at it and it's still doing the same. The reps said it was a bigger issue with something up the street from us like a junction box. I hope they come to fix our internet so that it works 100% of the time.
Katie,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
I was proud and happy to have Mediacom. I had many channels and a good phone. They're doing everything right and I couldn't have asked for any better. But I'd be 80 in a year and a half and I had to quit my job even though I had done work way past my retirement time. With my rent and expenses, I had to get rid of Mediacom because I couldn't afford it financially. Still, I would recommend Mediacom and tell others that is the best company to go with.
Carole,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
They located problem in tv set, needs replacing, and I have a new tv to install. They are also going to run NEW cable wiring due to age. Scheduled to rewire. That should cure the problem. Have no other comments other than the previous tech did not find the problem.
Charles,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
I switched for Qwest to Mediacom because they suppose to have fast internet. Well every other week my internet goes out and the IT department is no help! All they want to do is send a tech that takes 3 days without Internet! But my bill is paid but I can't get service or compensations for not having service! Not happy!
Patricia,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
I have had Mediacom Cable for a couple of years but then I switched to DirecTV which was a mistake. I was paying too much but I had a two-year contract with them. While I had my phone and internet with Mediacom, with DirecTV I couldn't. DirecTV said CenturyLink is their guy for that. I went with CenturyLink and I thought I would get a break from them but I never did. Furthermore, I had a dish on my roof from DirecTV. I would lose signal when the wind would blow. In the winter time, we have a lot of wind and so I would lose my picture. With Mediacom, my phone was off a little while one day but it wasn't a big deal.
DirecTV's cable, as well as CenturyLink's phone and internet, wound up costing me more than I was paying Mediacom. And so, as soon as I could get out of that contract I went back to Mediacom. Their installer came out and hooked their equipment up. Since then, everything has worked fine. Now, I have phone, internet and TV through them. I'm satisfied with their services and what I pay for them. I would recommend Mediacom over a lot of other providers.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 18, 2018
I used Mediacom Cable before and I preferred them over other companies because they had no contract. I hated the idea of having to be kept under a contract in case something came up that I didn't like. Mediacom gave me a good price to start with and they have stuck with it the whole time I was with them. I had regular TV, internet, and the Starz channel when I lived over in Osceola. Then my wife and I moved into an assisted living facility where sometimes there's not much to do besides watch TV. They also provide Mediacom cable here with all the regular channels but they don't have any of the upgrades like HBO. So far, the only issue I ever had was when somebody dug up one of their fiber optic cables and severed it one or two months ago. So we had to do without service for a whole day. Other than that, everything's been fine.
Heather,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 18, 2018
My mom uses Mediacom. We remodeled the house and we tried to get everything situated so we can live there and be comfortable. I got the basic, the Family, and the internet with Mediacom. We had some difficulty with the sales team when I had it all turned on and told them my address. They hooked the phone up across the street. I called and then they charged $60 something to have it transferred to my house so I ended up paying $259 two days ago, and this is my first month. I paid them $100 something for the installation. They explained it and said it was until February and then it's supposed to go up to $109 a month. The installer was good and he didn't hesitate to crawl underneath the house in the crawlspace around the wires. He did excellent on that.
The service has been good with me and the internet’s fast. It saves a lot of money. We used to go to Redbox and order the DVDs every night so it's good to just come home and sit down or lie down and watch TV. My son plays with the ABC on the internet and it helps him in the learning process too. I just wish they wouldn't have charged me for that transfer fee that didn't have anything to do with me. I didn't order the phone so I don't know where that even came into the picture at. I like Mediacom and I'll tell others to go to them.
Larry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 17, 2018
I moved into the apartment and Mediacom was what was available. I have phone and television, and everything’s fine. I’m satisfied with them.
Yvonne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
Using iPod, phone or laptop to go on internet is a problem. The service constantly disconnects. Wifi always goes in and out so doing anything online is very frustrating. Also the costs keep on rising and they don’t offer senior discounts of any appreciable value.
Mary,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
We finally gave up and subscribed to DirecTV because Mediacom has been so terrible. For the past several months we have had problems with any and all service which includes phone, internet, and cable TV. Multiple service visits have not resulted in consistent or improved service. Over the phone, Mediacom apologizes profusely for interruption of service. Unfortunately, they play Mediacom advertisements while I wait. Oh boy! Inappropriate. They record my conversations with them. Obviously, they don't listen.
Here's the absurdity. My last phone call this past week produced profuse apologies and the next service appointment was three days away. That same day I walked into the AT&T store, signed up for DirecTV and got an installation appointment the next day. In addition we are about to save $50/month on our bill. We called Mediacom to cancel service. They have appointments every day, all week, to come and remove equipment.
I would have just liked Mediacom to provide consistent service. Bottom line: so far DirecTV has been fine. I'm sure there will be issues. There always are. However, I feel like I was driven by Mediacom to take DirecTV. At least there is an alternative now. As one consumer among millions, I don't feel much empowered. But, hopefully someone will be guided by my experience.
Victor,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
When I first called Mediacom I went over the details of what I was looking for internet service and cable. I noticed that the price was only $49 for what I was looking for. Unfortunately when I received my bill I saw the $92.41 paid at the beginning of the month and now there's an additional $88.86. This is going over $170 in one month. When I called on 1/4/2018 I told them that I was on the budget due to Social Security and I mentioned that I wanted to be under $100 a month. At the time the service rep entered my home, he mention there is phone service which is free. On the bill it is showing a charge for phone. How is this suppose to be in my budget under $100 a month! I feel I was lied to regarding what was in the package. Now, I feel that I cannot keep this service. I cannot afford food for myself and my dog for the remainder of the month.
Darlene,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
I've been hooked up to Mediacom since 1985 and I'm probably one of their oldest customers in our city. I just had a box put in and Wi-Fi, and the installer was a very nice kid. But on New Year's day, I had no TV and I tried to call in and complain about it yet I couldn't get anywhere. It went off 3:00 o'clock in the morning and it didn't come back on until about 3:30 in the afternoon. I'd like to get credit for that. Also, their price is too high. I'm a senior and on a fixed income and they keep raising everything. Now I have to pay more as I've got a box and Wi-Fi, and they're awful expensive.
Glenda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
We had a satellite dish that every time it rained, it knocked the dish out so we got tired of it. So, we went back to Mediacom, and their sales team was nice. The installation went well and we’re happy with the service.
Larry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 15, 2018
I've had Mediacom since the beginning and have their services on my TVs, two DVRs, and my computer. My experience with their sales team has been fine. Anybody that's come here to help me has been very helpful and nice. I had a problem with my computer when one of the guys was here and he got into the fuse box. My computer didn’t work for quite a while and they gave me some credit that's working now. But I haven't been on it for a while, it's awfully slow. They keep saying that it got speedy but it is not. Its price is $154 and I don't like it. It’s over and beyond what I feel it should be.
I don't have any problems lately with Mediacom but I've always had, at least three times, and that was within a short period of time. I called because there was something wrong and I said, "Yes, I know you can do it or tell me what to do." Then the rep said that she can't. I was not going to be without TV for days because that's my life. So, I just hung up and called back and I got the girl who knew exactly what to do, and we got it fixed.
My son was happy my contract was coming up before and he was going to have me call Dish. They got Dish. They just love it and it lowered their price plus they have so much that they can do. But I went ahead because I want to get it done. Mediacom lowered my price and it went right back up to the same price. I have a two-year contract but that didn’t seem to matter. The sales rep quoted me a price of $142 but she didn't say that didn’t include the tax and all those things so when I got my bill it was back to $150 so she didn’t really lower it.
Pam,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
My modem kept losing signal and resulting in loss of internet. The online tech instructed me on how to resolve the problem in home without having to wait for a tech to come out. The tech was quite helpful and patience with me. Couldn't ask for any better service, with a smile you could feel.
Edward,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
While we have had a good experience with the cable and internet we have been trying to get into our account. I have repeatedly tried to get the email to reset my password to access the account. Have tried again today and so far no luck. I have requested the reset email at least 5 or 6 times. It's very frustrating. Also since we switched to Mediacom we can no longer access our programmable thermostat from our phones.
Beverly and Frank,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
I had a cable service with Mediacom before and had a good experience with it. I now have their landline which I have for a year now and the quality of their service is good as well. Their customer service people have been real nice and everything I've had so far has been wonderful. I would my friends about my experience with Mediacom and that it's been very good.
Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
I was getting poor service with the other companies and they were getting too expensive. The sales team from Mediacom was fine and I'm satisfied with the package that I got.
Helen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
I called in first to have the transfer fee to be waived because I was not told about. The representative (in another country) argued with me and didn't want to do it but after having me hold for 10min she finally did. A couple days later my internet is not working for 3 days, scheduled for a tech to come out. For some reason it was saying my password was incorrect, come to find out the rep I was talking to about the transfer fee, changed my wifi password out of spite. I never called in to have it changed. The representative went into my account a couple of days later and changed it without my permission. This is very unprofessional and childish. I asked to speak with a supervisor and that was 2 days ago and still haven't heard anything.
Tammy,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
Switched over Mediacom internet from AT&T due it being slow. I am having the same issue with Medicom. This makes it difficult for my children with their studies. I am currently searching for another company. I have only had this service for about 3 months. Please note that technicians were friendly & helpful with installment.
Jennifer,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
I have tried to get a technician scheduled to pick up this equipment several times and have even had a neighbor set it on my porch for me. No one has come to get it yet. The automated harassing calls continue and have even started threatening to turn it over to a collection agency. I have a heart problem and do not need this extra stress. This needs to be resolved and the harassing calls stopped. NOW.
Dana,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
Mediacom Cable is good and I like their service. I have been with them for about 10 years now and they have treated me really well. They also did a good job during the installation. I got their phone and I get about 35 stations. They help me out with questions that I have on how to use their product and when something goes wrong. At times, I want to know if there’s a power outage in my area because my phone goes dead and they help me. I would recommend them.
Tina,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
I have had Mediacom's TV and phone services for a long time now. They've always been prompt in what they say they'll do but recently they haven't been and it has become aggravating. I've often had a lot of problems with their system, which I think shouldn't happen. The modem goes off and doesn't come on. I have to call them about it and they would usually have me plug and unplug the unit. There's also one in the wall which I unplug as well and it usually does it. The cord that comes out of the wall is loose, which I think shouldn't be.
Kay,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Seem to always have trouble with the quality of service and products from here. I have to have a fast stable internet as a job requirement. I work from home and that is the first major requirement. Unfortunate for us is that Mediacom has a lockdown in our area and we're stuck. This last crash of the internet may have lost me 3 days of work. Because they locally weren't able to get someone out here till Mon. I finally had it and called corp an hour ago getting a tech here in 15 mins now. This is the second major crash in 2 weeks. I lost 4 days then. Doubting their ability to actually solve it. They just keep telling us to upgrade for limited cable phone and 100 mbps of internet. Right now paying 150 and Corp says we are not getting what we're supposed to be getting at all. The local cs are not trained to do anything but apologize. Just worthless.
Michelle,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Internet consistently cuts in and out. When I am in the middle of something on internet it drops connection and at times does it quite often. Very frustrating. When making a telephone call at times we need to redial 3 times because of not completing connection. There has been times we have called someone and their telephone rings they pick up but we cannot hear them or it dropped our call. Television cable does cutting in and out also. There is times we cannot finish a program because of all of these issues. Picture at times is so distorted.
Kenneth & Betty,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Last month, we purchased an "upgrade" from a Mediacom representative going door to door enticing existing customers to bundle their internet access with a new telephone service. It was less expensive from what we were paying...but, what a terrible mistake! We immediately lost the ability to receive incoming calls! Our phone never rings. Everything goes straight to a voicemail that the rep didn't tell us about or how to get messages from. After repeated attempts to access the online "HELP" and troubleshooting, we are still without a landline after 6 weeks. The rep has not returned our calls. This is service is an absolute sham and on top of that, our internet regularly craps out for no reason. No customer service. No concern for providing the services sold to us. Do not "upgrade" to Mediacom.
Brenda,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
I received my bill and it has increased from $169.90 to $177.00 to $193. I understand about the first increase due to using Mediacom router but I had no idea about the last increase. I will find another cable company I hope that is less after being with Mediacom at this location since 2003.
Arnold,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Our DirecTV was too high but Mediacom told me that I was going to get this at a lower rate. I might have for the first couple of months but then, it went right up and it became about the same price DirecTV was. And now, my son has everything I have, plus he has the HBO and all that stuff and we pay about the same amount of money. I don't have all that stuff so there are a lot of differences in my book. I told Mediacom what I was paying and asked them if there was something cheaper, and they told me, "Yes", and the amount. It was meaningful, near $100 but now it's over. There was a whole lot of difference with my TV and internet service as the whole package and they really gave it to me good but they lied to me. I'm still having a little better luck with it than I did with my DirecTV because my DirecTV went out sometimes when it stormed and rained.
A young kid that didn't know what he was doing came out to do the installation. He didn't know how to hook up my phone. And I've got a wireless computer and he tried to hook it up in there by the phone stuff. One time, we called because we had trouble getting anything in. Our TV went out for a little bit. This girl kept trying to work with us then, she finally got tired of working with us and she more or less told us that our remote was not working and we needed to come down and get new remote since she was going to mark us down. I was going to be coming in and picking up a new remote. Then my son walked in the house five minutes after she got off the phone and he went and hit one button on the remote, and everything started right back. She didn't know what she was doing in there either. We're older people so we don't know a lot about stuff. Either my son or my daughter comes over and do most of our stuff.
Mediacom should tell people the truth of what they're really especially to older people because older people live on a fixed income. They're only going to get that fair price once and then it keeps going up. It was hard for us right at first. I had to budget. And now, sometimes, it's still hard. Then, when I found out that my son is paying the same price as I do and he has everything. He has all the TV channels and everything and I don't have that so that makes a whole lot of difference too. Mediacom’s TV does not go out but if something does go wrong, it's going to be hard for somebody to get somebody experienced to tell them how to get stuff back in.
Bonnie,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
Channel 3, WSIL-TV the broadcast shows people talking not in sync with the picture. It is very hard to watch. Unable to receive golf channel which I had before. Also unable to receive several channels starting with 66- on a TV that had those channels. YOUR tech could not correct this, and had no reason for the channels missing.
Charles,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
Worker replaced the box which was making loud noises during operation. He reset the box with our Mediacom box and made sure everything was in working order. When resetting our mobile devices, he told us where to find the codes to use to complete the setup.
Harry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
I got the cable service from Mediacom and it has been good. Very seldom does it goes out and if it does, the people from Mediacom usually comes within the first 30 minutes to fix it. The people they sent out were good and knowledgeable. They treat me really well and helped me out a lot in the past with bills. Mediacom also has good prices. I would definitely recommend them.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
I have been with this company since August. It's now January. They have not fixed the problem with the internet and wifi. I've had over 11 Tech at my house including my Tim ** the operation manager and Chris the field super tech. They did 300 dollars worth the damage to my house. The first Tech... nothing done about it... service goes down every day. Techs no show no call several appointments. I went to Dagsboro office. Spoke to Pat the VP and still have the problem like the upper management is there for a check and give a crap about customer... I am now in suspension because I refuse to pay a bill when I'm not getting what I paid for. I am going to talk to a lawyer tomorrow. Had it with the discrimination.
John,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
I need to change the password on the wifi of the router of the modem/router provided by Mediacom for Tivo. Passwords can be changed for their control panel but don't stay. Tried 4 times. Then it shuts down completely and even Mediacom can't get on the control panel. Called 4 times and issue had to be "escalated." Each time there was no returned call as promised. When I did get into the control panel and changed the password to router's wifi it would not stick either and reverted to the old one. This creates a security risk and Mediacom isn't doing anything about it in a timely fashion.
Doug,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
Mediacom is an inferior product and company compared to other cable companies that I have had service through. They have been to my house 4 times and the internet still isn’t set up properly. The internet quality is very poor when it is working and the cable TV isn’t very good either.
Anthony,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
When I called to speak with a representative they did transfer me to another representative which was Michael. He did an excellent job on helping me with my questions. I feel he went out of his way to do EVERYTHING possible to help me with my service.
Lynne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Overall I'm satisfied with Mediacom. However, I've had a few issues in the past year or so that I had to speak person to person to get resolved, a 28 mile round trip from my home. On a few occasions I had to return another time or TWO to get my issue resolved. I cannot pinpoint the issues here, because I do not remember but you can find them in my account.
On New Year's eve about 9:00 PM my cable went out along with my telephone. I believe it was out at least three hours. A very bad night. Lately my modem/WI-FI has gone out at least 3-4 times leaving us "in the dark". I wish someone could fix this problem. I did have my modem replaced about one month ago, but it still goes "tango uniform" occasionally.
Norman,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Turned in two boxes first part of Dec. Called for instructions and followed the instructions. Was told that I would not be charged full price from my automatic deduction from my bank account. Big lie! Was charged full price. Called to see why and was completely confused by two different operators. Bad service.
Charles,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
No internet - Your associate was accurate, quick and kind, Solved problem quickly, had a lot of understanding of system. Had me reboot the modem by unplugging from power and restarting system, had me check wireless and connected devices, TV and phone to confirm successful repair.
William,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Our problem was with the internet connection to our TiVo. This was caused by a change in your software that shut down the link to the Tivo. By your "upgrade" my system would not work properly. It took over a week to get the problem addressed. A problem caused by your change in software. Your tech was excellent but it was a problem caused by Meadiacom. This is not the first time we have had similar problems and it has always been caused by Meadiacom.
Jeffrey,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
They came out 3 times and never changed the box until the last trip. And fixed the problem. Need to do better than that. I kept losing signal on our TiVo box. All through Christmas we couldn’t have watch a movie. No signal.
Susan,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
I was very satisfied with Mediacom until you raised the cost. I liked not having to have a dish outside and will return to it if cost down. I’m ready to disconnect and watch my Netflix and Amazon if things don’t change.
Sally,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Cable and wiring constant outage - After numerous callouts they determined new cables from pole were needed since they were old quality. All of the techs that came out were very helpful and understood our frustration with having to reset numerous times a day and did research put in order to replace the cables. They have started. Don’t know how long it takes but they are at least trying fixing.
Linda,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
I haven't had any problems for the past 2 years and have called to see if I can reduce my bill, Always helpful and answered all my questions. I like Mediacom and would recommend this company to others. Youtube line discovery and watch them frequently. I plan on staying with Mediacom. The extra franchise fees I wished wasn't so high. I'm on disability and the bundle plan works for me.
Anita,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Recently I have wanted to update my internet speed from our original speed of 60 mbps to 200 mbps. Before switching to 200, I was running multiple tests on the internet speed testing site, ** only to find out while paying for 60 mbps, I was only receiving download speeds of about 30-40 mbps. After upgrading my service to the 200 speed, I was running multiple more tests only to find out Mediacom internet had only boosted my speed up to about 60 mbps (WHAT I WAS ORIGINALLY SUPPOSED TO BE PAYING FOR). They finally sent a technician out, who sat around for about 30 minutes doing speed tests with me on his phone and my computer, while he was here he switched my rented Mediacom modem out with the exact same model that I previously had. While running speed tests on his phone we were able to reach 200+ mbps while connected to the 5G speeds while on my computer only getting to the 60 mbps download speeds.
After 2 days of him leaving, now my phone Wi-Fi and my computer Wi-Fi aren't even reaching 2, TWO mbps. So after trying to get into an online chat with 4 different customer service employees, they finally told me another technician will need to come out. I think Mediacom has some shady business tactics and they also don't give their customers the proper services that they pay for. Unfortunately for our area, Mediacom is the only cable and decent internet provider available so they are able to screw over their customers without any repercussions. Mediacom is an absolute horrible service and it seems they don't really do much to help out their loyal customers.
Lucas,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Phone good. Internet OK. Runs slow sometimes, buffering often. Cannot rate TV connect yet since TV is not connected. TV in different room from hook up. That is why I only rated you 3 star, even though not your fault, because couldn't set up TV.
Laurel,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
First it's better than DirecTV... BUT the internet is SLOW. Not what is advertise about FAST... Yes, I have called and had them out changed the tower. Still the same. The bill is increasing up to around $15 more per month. I feel that a little too high. I do understand something's go up, but that much??? Much higher and I'll have to do something else. Can't afford it. Programming is Okay. When calling Customer Service its Okay, You have some very nice customer service people that I have spoken to... BUT the WAIT TIME is WAY TOO LONG up to 45 mins. Short is 15 mins. YOU need to Hire more staff!!! I hope this is helpful to you.
Brenda,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Hello. I'm concerned about the phone issue I've been having since November of last year. I can make outgoing calls, but sometimes people are unable to call me. Callers get a recording stating, "The number you are trying to reach is not in service at this time; please try again later." A technician checked my equipment on Dec. 28th here at home and he said everything is working fine, but he said to give Mediacom a few weeks to try and fix a problem they were having with phone service. He said the entire service area was affected and they weren't sure what was causing the issue for many customers. I would like to know if the problem has been fixed since I don't get many calls to begin with. The last complaint was from a family member who said my phone wasn't working again... this was about a week ago. I just want to know if the problem has been fixed. Thanks.
Mary,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
When the TV was brand new, Mediacom came out and made sure everything was okay. I have the basic plan and I’m satisfied with it.
Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Mediacom offered what I wanted at a lower price and the rep answered the question that I asked. The installation also was done in a timely manner and it was good. So far, our internet, cable and phone services have been great. They should keep up the good job and I would recommend them.
Patricia,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Updated review: Jan. 16, 2018
Fixed 6 weeks later after numerous calls and credits.
Original Review: Jan. 9, 2018
12-12-17 two techs came out and said problem was on Mediacom pole. No has fixed. I have called numerous times. No one knows what is going on. Keeps sending out techs. I have to call weekly so they will credit me. Promised numerous times it would be fixed. Just about ready to take it out.
Jeffrey,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Was way too long for getting my internet, tv, phone installed, over two hours! The service man had to keep calling Mediacom for help to connected, which they do not have a direct number for this and have to wait online for the next rep to answer, just like a customer! There should be a direct number for the techs to call, installation would not take so long. Also I was not given a phone number. I had to call and find out what mine was, along with on how to connect the phone.
Marsha,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
The technician was on time and very adept at his work! He explained things to me in a way I could understand. He answered all my questions. He was very thorough in leading me through the process of using my new remote and TiVo system.
Lynette,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have Mediacom internet, cable T.V., and landline phone service. I called Mediacom to access my account online as I forgot my username and password. The customer service representative, Gene, helped me reset them and were very courteous, patient and efficient throughout the process. I would highly recommend this company to anyone needing internet, landline phone and/or cable T.V. Outstanding Customer Service!!
Jennifer,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I was quoted a price of around $80 a month for TV. My bill is $107 and I have fewer channels than I was promised. I cannot access the Mediacom site to make changes to my programming, as I keep being prompted that my account doesn't exist. It sucks.
Susie,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
After I relocated to Atlanta, received a box returned all equipment to Mediacom. My account was still charged and place on my credit report. Poor television and internet service for the two months I had it and poor customer service. There isn't any competitors in the area so consumers are stuck with companies who don't give 2 cents.
Kimberly,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I got a call about a "deal" to upgrade my services. I was going to get more for less. By the end of the call I am getting more internet they say for a TIVO I don't need and my bill is of course going up which I didn't need and couldn't afford. Tried to tell him didn't need he wouldn't listen. Continued on and on and on so I finally gave in to shut him up but he would not listen to me. I am on a very limited income and he sold me on the fact that bill was going to be less and it wasn't. Supposedly 10.00 less but with taxes it is more. Make sense not to me. Oh but to Mediacom it does!!! Don't need TIVO. Listen to your customers please!
Amy,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have been a Mediacom customer for 8 years, with a bundle of services for phone, cable and internet. I have been pleased with the service and help when needed. Usually I get answers to service questions promptly. I recently got a new deal with Mediacom, which cut my bill by $76 per month! It also upgraded the equipment I had been using and was installed in a timely manner. The technician was helpful with a new remote and new commands.
Jan,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Why do my bills always change to what I was told when I renewed my contract. I have been a customer since the early 80's. This is quite upsetting as I am on a fixed income since retiring from the city of Moline.
Gary,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Frequent outages and lousy service to fix problems. MC has 2 types of techs, inside and outside. They refuse to send an outside tech, even when it is obviously an outside problem, until after an inside tech comes out. It usually takes 7-10 days before the inside tech shows up. Once he is convinced an outside tech is needed a new order is placed and it is usually several more days until they show up.
Richard,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have consistent internet buffering as do many of my neighbors. I have had four service calls over the last few months and I still have daily problems. Mediacom is aware they have a problem in my general neighborhood. They are either unable or unwilling to fix this problem. I have discussed this issue in a neighborhood social media forum. Many neighbors report the same problem.
David,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Original Review: Jan. 9, 2018
Phone service very intermittent. Restarted modem at least 3-4 times daily for 3 weeks. Service comes up for a little time then disconnects again. 20 mins after tech left, service was off again. No return call as of 11:30am next day.
Laura,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I ordered sports and had to pay a one time fee, plus the cost of the channels. I don't understand why I had to pay the extra fee. I have had Mediacom a very long time and have had great service, but need to keep my bill down. Thanks.
Sharon,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I am 99% satisfied with my service. I stream TV 24/7. My speed is great. Never gone over data limit. My ONLY problem is that I have to reset the router every once in awhile. Whenever I've had a problem, they are able to resolve the issue over the phone. I would definitely recommend Mediacom.
Tina,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
In the past, I have used CenturyTel, and Dish for my television and telephone needs. I was not at all happy with either. Approximately 4 years I changed to Mediacom for my internet, TV and telephone and I have been completely satisfied with their service. If ever I have a problem, such as internet not available, all I need to do is call Mediacom and use their "animated" help line, which usually takes care of the problem. If there is a more involved problem, I am directed to a technician that will expertly walk me through the steps resolving the problem. When I have on occasion needed a technician to come to my home to take care of a situation, they have always been very kind and courteous and efficient. I would highly recommend Mediacom to everyone.
Priscilla,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Getting way too expensive for seniors on fixed income. Price just keeps going up. Internet is slow. Can't afford to pay more for faster speed. Do have fast and helpful service. Customer service are very friendly. Need better specials for existing customers.
Sharon,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I was not here for the installation. The following day, there are loose wires hanging from our ceiling down to my desk. Every single person that comes in my office laughs at the installation. To leave it like this is very unprofessional.
Rick,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Mediacom had been charging $10/month for an internet modem, but it was my personal modem. I asked for a refund. The agent was very understanding and helpful, but was only allowed to refund back 6 months. That's better than nothing, but I had my own modem for years. My lesson is to pay more attention to my bill, which is confusing, and call with questions if I have any.
Michael,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I transfer service from Carroll Iowa to Mason City Iowa. I made it very clear that I wanted the same package that we have. It included Sec network, HBO, Cinemax, Starz and Encore and all the classic TV channels like Antenna, Logo, MGM. Well we didn't get any of them. Not one. So I had to add HBO and Secn. It all came to the same price we were paying in Carroll but with a lot less channels. I dont know why that is but I am seriously thinking of ordering DirecTV. I loved the service in Carroll but it sucks here in Manson city.
If you people cant get me what I had at the same price I will no longer want your service. Oh by the way I had better equipment in Carroll. I have slower internet and an older box. Not the latest model. I dont want to deal with this much longer. Please give me what I asked for. Not more and not less. Just what I asked for and what I had. Your services isnt free. I PAY for it so why cant I get what I want not what you think I should have. If that the way it's going to be then you pay for my service because it not what I asked for. Let's be fair. You pay for it.
Diana,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Many time (at least 1-2 times a week) there are connection issues and we have to reset the router every time. Also, the connection with our smart TV, Netflix keeps on getting disconnected. This creates issues like it slows down many time and basic pages like Gmail, Facebook, takes a long time to open.
Rushi,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Tv has some reception issues, sometimes wear-Tv does not come in too good. Most of the time it's ok. The internet is very good and I enjoy it very much. The staff at the Gulf Breeze office are great. They know what they are doing, very organized, and super customer service. They get 10 stars from me.
Thomas,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
For the last couple of months, we've been experiencing loss of service, on and off. Sometimes a couple of hours or a few days in the row. The tech support has been called multiple times. First time, in mid December, the tech did not fix the issue and we had to be without service for a couple of weeks. After 2nd tech left, we lost the service again and the next available appointment was in roughly 1.5 weeks. We had no service or poor service during the holidays!!! Per loyalty department, the escalation team should have showed up on January 8 to make sure everything runs smoothly. But Instead, we had another tech who swapped the modem and left, but the problem still persisted. He basically abandoned the job! And we were promised the escalation team!!! I had to call the customer service again and thanks to the last phone rep (1/8/18) who seemed to be able to resolve the issue on his end.
This total experience was nothing but frustration. I had to call multiple times and wasted a lot of time. The techs would not resolve issues and the time between appointments was roughly 1.5 weeks... Ridiculous... I was about to leave the company because of all of that frustration. Hopefully, that works from now on. Please note, The last phone rep I dealt with though was great (call 1/8/18), kudos to him! All the others, not so much.
Grigory,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Mediacom is terrible. The WiFi is very slow. We have been paying for 200megs for three months and had a tech here three times. I was told I could never get 200megs cause my laptop will not handle it. Why the heck didn’t the sales rep ask and let me know that. Nobody offered to refund what we paid for and never got. I wanted to lower the megs plan but was told it would be $10.00 more because of the bundle we got. Hogwash. If there was another provider to choose from we would.
Diane,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I am pleased with Mediacom cable TV and internet phone service. I have been a customer since they offered service in our area. Mediacom has upgraded its service and equipment. I do not like the automated customer assistance when there is a service outage. I do not like the reduction of staff for house calls. I am well pleased with Mediacom overall.
Wayon,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
The service was excellent. He checked everything out and cleaned up all my connections and made sure everything was working properly before he left. I wished I would have called earlier instead of waiting in frustration all those months that I did not receive the channels.
Teri,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Horrible lack of privacy!!! I have called to alert you regarding my email address being used when I am NOT A CUSTOMER! You are still sending me notices for someone else's account. Please remove my email address from this account.
Felecia,
Thank you for sharing your experience with Mediacom. I will personally research your concerns and contact you with a resolution.
Thank you,
Phil C.
Reviewed Jan. 9, 2018
I've had Mediacom service since 2015 and it's been a horrible experience since the beginning. First, I purchased my own modem/router to save money. However, someone apparently hacked my Wi-Fi and downloaded Mission Impossible. I called and inquired and was downright accused of being the one who downloaded the movie and the rep. refused to help. He went on to say that he can't troubleshoot any part of my modem due to it not belonging to Mediacom. So, to make sure this issue didn't happen again, I got a Mediacom modem. Soon after (still 2015) the internet service was constantly being interrupted. I called for a service technician to respond. He did and stated that there was an issue with their modem and exchanged it for another one. The technician took the faulty modem with him and left me with another one.
Fast forward to throughout 2016, my internet service has been consistently interrupting. Each time I called, they would say that there was an issue going on in the area. Every week??? Finally another technician came to my home and did something to make it work. Sept. 2017 internet service was null and void. I called every week and set up multiple appointments for a technician to come out. No one ever showed up for the Oct and Nov months that I scheduled. When I called again I expressed this matter and was dismissed and simply had another scheduling for Christmas Eve of 2017. A technician came and said the cable line was old so he had to replace it with an updated one so the connection would transmit. It worked for about 2 weeks and now it doesn't anymore.
I called and was told that the Technicolor modems are outdated and shouldn't be used. He also stated that he wasn't sure why the technicians would put them in the homes and that there wasn't anything he could do to fix it. I gathered the modem and cord and went to my local Mediacom office to return it. The lady advised of there being a second modem still listed on the account. I informed her that I only had the one that I was returning. She said she would put in a ticket to locate the other modem. I called customer service after I left the office and spoke with Mike. He stated that he can see where a technician came out for a service call for a faulty modem a few years back. He said he could see where the technician added a modem but didn't see that the original modem was returned.
He asked if I was given a receipt. I informed him that if I was given a receipt that I'm sure that I no longer have it due to it being years ago since the transaction. Mike told me that whether I have the modem or not, that I would be responsible for paying for it even if the technician took it and didn't do his job to put it in the system. What sense does that make? It's unfair and unprofessional of a corporation to nickel and dime you throughout the entire time you have cable and then attempt to rob you of your money for something that you aren't responsible for. He then goes on to say that I don't have anything to worry about since I'm not being charged for the modem as long as I have service with Mediacom. He stated that the only time I would see an issue with having the modem on my account is when the creditors place it on my credit for not paying for it.
I didn't even say that I was cancelling service during the entire conversation but he assumed that I was telling him I wasn't paying for it and cancelling. I guess he gets that from multiple customers. Mike said he would put in a ticket and call me back with the results but I highly doubt that it's going to be found and highly doubt that he will call back. I absolutely refuse to pay for something that I don't have and that this company isn't holding their technicians responsible for all of the equipment they steal but make hard working consumers pay for their robbery.
This is absolutely absurd and I would rather spend extra money not to pay for this faulty modem that I don't have that's still listed on my account than pay for it if i decide to cancel service. It's the principal. Mediacom treats their customers horribly and something needs to be done about it. If anybody would like to go in on a class action I'm totally here for it. I've never been treated so unfairly by a company in my life.
Dedra,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I was with Mediacom when cable first came out. A friend of mine sold Dish networks and he has been asking me for three years until I finally agreed to try it and see how it goes. But Dish kept getting worse and so I said that we would stick with Mediacom again. Dish didn’t have WHO which is Channel 13 at Mediacom. The Mediacom sales team was very energetic. They know what they're talking about and I'm very satisfied with them. The installers were fantastic and if something goes wrong they come right out and fix it. I have from them the 190 channels and some of them I don't like but that comes as a package. I have the Playboy channel, which is very interesting at times and I've been happy with it.
Their quality of service is great. I have a big screen TV and it's all 3D. It didn’t look that way before but it does since we went to Mediacom. Sometimes they throw a ball it looks like they're going to come out in your living room. I really enjoy it. One thing I don't have and I wished I had but you have to have stars to get in is a lot of Westerns. And I get Gunsmoke just like I had with Mediacom and a few other types of things but not like I did with Dish and their Westerns, which they call Western Wednesdays. They had Westerns all the time but I get plenty of Westerns like Gunsmoke and all that kind of stuff so I'm happy. Plus everybody that comes out is very kind and nice. Once in a while I push the wrong button and it'll go to HD and I lose all my connections. I call Mediacom and tell them what my problem is and they run me through it.
Marvin,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have the Mediacom service for a long time and I'm happy with it. I heard my sister and other people had bad experiences with the other companies so I decided to stick with Mediacom. Anytime I’ve had to talk to their reps, they have always been pleasant and taken care of my problems.
Reviewed Jan. 8, 2018
After years of overpaying for cable and internet, (cost with fees was approaching 160/month, no premium channels, basic wireless speed), I was recently offered a considerably lower price with phone service bundled in. I took the offer and a technician set up a new modem to provide both internet and phone service. Now my internet drops frequently, requiring unplug and restart daily. Annoying but tolerable, but the phone service never works properly for more than 15 minutes or so. Incoming calls go to voicemail without ever ringing through. Calling out requires several attempts as if the service has to reboot itself every time.
Peter,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 8, 2018
The TV service is great and I have never had an issue. Well priced packages to choose from. The internet...not so great. Constant outages and spotty signal. When I have signal, the speeds are great. But it always lags out or goes completely. It's very frustrating when you are trying get online and constantly lose signal. I call them regularly and get sent to an overseas call center. Friends and family in different areas have the same issue. So, I know it isn't just me, my house, or my equipment. Not good internet, but good TV.
Andrew,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 8, 2018
Mediacom has better internet service than other providers and we have the television and the internet with them. The sales reps were all nice and polite, which is a good thing. The installers also came in like gentlemen, got the work done and got the service running. They were always on time too. If anyone is looking for a cable company, I'll tell them Mediacom.
Thomas,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 8, 2018
I have been using Mediacom for 37 years. There have been times that I’ve had to call them because the TV would mess up, and they'd come out and fix it. They also answered all of my questions. My experience has been good, but right now they're expensive. I noticed my bill just went up this month. Even so, they got good service.
Lalonni,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 7, 2018
I have Mediacom internet and I get all the channels like ESPN and all the movies which I like such as Star. I got pretty much what I want and I don’t want any more than what I have because I don’t want the price to go up anymore. We had few issues and Mediacom ought to have more promotions because I live on a fixed income. Their rate was $133.30 a month before. I couldn’t handle that anymore and I got it down to $118. Less than a month ago, my box was not working so the technicians had to come and put in a new box because the old one had been used a lot. I’m happy with Mediacom. Their service is good. In fact, I had neighbors who just moved in our complex and they asked me about it.
Carmen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 7, 2018
Mediacom is the only cable company around our area so we signed up for their cable service. We usually have trouble during storms but the service has been mostly good and we use it all the time.
Nancy,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 6, 2018
The other satellite companies, as it rains or storms, you get your cable off for hours on end, but in Mediacom, you don’t. The sales team was good. I have the phone and basic internet services. I also have Cinemax and Starz. However, the installers didn’t hook up the right plan the first time. We called them back and they got it put back right. But besides that, it was all right. They were on time. With their services, I regularly sit down with the kids and watch cartoons or a movie. My sister is going to be hooking up Mediacom sometime next week. She wanted to know what the plans are and I told her. She wanted to know if it goes out when it storms because she has satellite right now. In a time of storms or rains, hers goes out for three hours. And I said, “Go to Mediacom if you want a better quality of TV.”
Robyn,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 5, 2018
Last time we had a install they never showed up stating they did multiple times. This time we moved down the street they disconnect us 2 days early. Will not connect us back and tell us they will meet us the next day. Again they say we are not home when we are there and despite our appointment they now say it will be 2-3 more weeks till we get hooked up. This is the sorriest company I have ever dealt with. Nothing gets done. They are artful at cutting off a service before it should be but when you ask them to connect it back they all act like they don’t speak English. Someday they will all be replaced with better tech. Your time is coming bozos!
Brian,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 5, 2018
Our experience with Mediacom is good. However, they keep raising their price on elderly and the young people. With my recent experience, my box and my TV in the living room weren't working, but the one in the bedroom works. The guy that came out here said that the box was old and they didn’t have them anymore. I told him that I was never informed that they were going to have new boxes, and so, I didn’t call them to get one.
I was without cable for three days and so I asked them to take it off my bill but they still haven't done that. I'm an elderly and I was furious. The lady I spoke to said that they would cut one day off. I told her that I wanted to see it on paper, and when my bill came, it wasn’t cut off. They only have so many cable men that come out to people’s houses and see it as a big area, but they didn’t have to do that to me. They could have explained to me that I should call in to get a different box. But the guy put a real big one in and everything’s working fine now. He was nice and showed me what to do.
There are 72 apartments in this area and a lot of them have Mediacom as well. Their TV was out too. Everybody's TV was out. I wonder how they felt sitting around for three days without TV and pay $160 a month but they can’t get it right. That was what upsets me. The bill could have been $130 instead of $160 and each month I’ve been sending $160 and they’ve been keeping it.
They have some channels that I don’t care for. But I have to deal with it since I’ve got basic and an in-family. If I got any more, like for when my great grandbaby comes, I only get two channels for cartoons. When he gets aggravated and says to turn it into something else, I go all the way up to 300 and it gets into music and religion. My grandbaby and I don't need all that up there. I don’t have any other channels for him to watch when he’s here, so I have to entertain him. They could have given me different channels to choose from. Other channels have got wrestling. They could take the religion stuff off, all the music off and all that upper channel stuff from 98 on up through 400. I need some channels that my great grandbaby can watch. They give me all these channels and then boost the price up which I don’t like.
The lady from Mediacom, which I spoke to on the phone, was gripy. She said that she's at the front desk and waiting on people. The boss and the assistant manager weren't there so she doesn’t have time for this stuff. I wanted to go there but I couldn’t. At that time, I’d had some surgery and they wouldn’t let me drive. I should have gotten in the car and drove anyway, but I probably would have hurt myself and been back in the hospital again. But that made me mad. What she did was very rude. That’s not the way to be and I should have turned her into her boss but I didn’t. I didn’t have the heart to do it as she probably needed the job.
At Christmastime, they kicked off a channel that a lot of people like. They like The Golden Girls here. They have all these Christmas shows, and some people enjoyed that. I also enjoyed some, but then, I got tired of it. Now, they got Winterfest on and they’re going to start doing Springfest. That’s only on channel 65 which I have. They could put in more cartoon channels or old movie channels that people would like. I don’t like what I have now but I’m not going to change it and continually pay the $160. If it gets any higher, I have to get rid of something and going back to basic.
Susan,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 4, 2018
We have always had Mediacom cable and internet, and I love them. Their sales and customer service teams were good. They take care of everything for the most part and I don't have problems with them.
Elizabeth,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 3, 2018
Mediacom Cable was cheaper so I got our cable television from them. It was the cheapest package I could get from them. I was impressed with their sales team, and I didn't have any trouble when they hooked it up. They were really considerate that when they came in the room to hook it up, they were worried about the shoes. They also cleaned up after the installation. There are times that the cable goes out but I can call them and they usually have it fixed right away. The quality of their service has been pretty good, and I'm really happy with them.
Thomas,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 2, 2018
I've had Mediacom ever since they put it in town which was about 30 years ago. Currently, we have cable and internet with them and the only time I use it is when I watch TV at night. The only problem I have is when the power goes out, Mediacom goes out as well and I'm screwed for a day or two. They try to get everything back up quickly but sometimes the service people I talk to on the phone don't seem to know what's going on. Although their attitude seems fine but without being here, they wouldn't see the problems, so I end up having a serviceman out.
Rodney,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 2, 2018
If you have any decent option other than Mediacom, do your self a favor and take it. I’ve used Comcast, Verizon Fios, and Mediacom. Mediacom, hands down, is the worst. We pay for the best internet plan available and have upgraded to a better router, yet the service is mediocre at best. Don’t waste your money.
Cameron,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 1, 2018
Mediacom's reception was better than other providers and my husband wanted to get me their service. He had internet and he liked it, but he passed away and I didn’t keep it because I have to watch my income now. The technicians have been very good and polite, and I've been pleased with them. However, I had a lot of trouble earlier because there were some wires up in the attic that a coon chewed up. A technician didn't put the plug-in on to cover where the wire went in the wall. I also had to keep calling Mediacom because there was something wrong with the TV reception and I had to go to an outside line. It got to where it wouldn’t work, so my son went up to the attic and helped the techs a bit with the bars. My grandson is an electrician and he went up there, too. They found the cord on their own and they changed it.
My son and grandson put the cable themselves into the wall in the living room and everything's fixed now. I had that cord changed and I also got an outside connection for the bedroom TV. I use Mediacom's cable services for personal time. I have been with them for about 20 years now and I've never had any problem with their reps. They always came out even when it was really cold, and they always seem to get the problem fixed. Just this last time I wasn’t very happy about not getting the receipt when I paid in cash, but at the same time, I didn't ask him, so it was partly my fault, too. I would recommend Mediacom.
Jere,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 31, 2017
I have Mediacom cable now and I use it in my own time. The guy who installed the service did well.
Warren,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 30, 2017
We decided to upgrade our service with TIVO and HD boxes. (I know, hard to believe). It's been about a month now, and we're pleased with the service thus far. The tech who did the final installation (Tory) did a great job and was patient with my many questions.
Richard and Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 30, 2017
I’ve been with Mediacom for about seven years and I got into another contract with them when my Mediacom contract ran out. Because my stuff was old, they sent me this TiVo and I've had problems ever since. So, we scheduled to have someone come out to the house about two weeks ago and they were quite late in getting here. I had to call to see if they were still coming. I understood that they were really busy but a call to me would have been appreciated and I shouldn’t have to call them when they should be at my house at a certain time. We waited for more than an hour for this guy to show up. I understood that they were running behind but my time is just as valuable as theirs. Also, I was frustrated because what they told me was that if I don’t answer when they call, they will cancel my appointment.
There were times when everything was interrupted. The internet wasn't working. The TV couldn’t get anything to work. Everything was slow, so we called them to come back out. They were supposed to have been here between 1:00 and 3:00, so my son left work early to be here but they didn’t show up. So, he called them and they said that they will be here between 5:30 and 7:30. But they showed up at 4:30 and my son wasn’t here because he had to go back to work, so he had to come back again.
When the first guy came, he showed me this little piece that was in there which he took out and replaced. A second guy came back last week and he said that the TV wasn’t working right and the internet was so slow because the wiring was set up wrong. So, he corrected it and we haven’t had any problems since. There was another time when we lost service completely. It was ridiculous. I’m paying for something that I’m not getting. They credited me for that date, though. Also, the landlord was paying the bill and I was paying the bill too, and so they credited it back. They went back a year. Because other companies don’t really provide internet service and the ones that do, don’t have it in my area, everything just seems so pricey with Mediacom.
Loretta,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 29, 2017
Mediacom was the only cable company I've ever used and they treat me well. They come on time when they say they are and they fix things. Everything is good and I'd recommend it.
Linda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 28, 2017
Serviceman came. Was told my cable modem was causing the internet problem, went and purchased a new modem. Problem still happening! Been dealing with issue since Oct. Called again today and this Dec. 28, 2017. Hope someone can fix issue, Mediacom website says problems in area but was never informed today by support.
Dwayne,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 28, 2017
I like Mediacom Cable, and their sales team was nice. The reception is all right most of the times but it gets bad and ends up blank sometimes. However, I’m wondering why the price is so high. The cable is $99 but my bill is $199.
Mildred,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 27, 2017
This is the worst experience I have ever had with a cable company. It took 3 attempts, and two months, to get the cable installed as the outside hookups weren’t activated. This neighborhood has been here for over a year, so that made no sense. I cannot even begin to describe how much red tape I had to go through (or how many calls) to get this resolved. Once the installer arrived, he took 4 hours to set it up as he had trouble with the actual TiVo box. He then refused to show me how to use the remote or change the WiFi password he set. I will be switching to Satellite as soon as possible.
Allen,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 27, 2017
A lot of cable companies don't carry stations 5, 8 and 13 but Mediacom has the main stations. We got the basic package that's right about $67. But when my husband was trying to get it out of his name, they couldn't do it over the phone like they used to. They said they had to send a guy out and I wasn't very pleased with him because he was stomping around. He turned a half an hour job into a two hour job. We called Mediacom back after he left and they said they could do it right there. So they switched it over and my husband had to get it out of his name. Mediacom was pretty good and we haven't really had a bad experience them. They called before they came. But my husband shut it off because he is no longer here. I'll have to wait about sometime next year to get back on it. I can probably afford it after I get my car paid off.
Vicky,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 26, 2017
We had services added to our existing account which required new cable. We have two cable boxes outside. One on our property and one on the property line between ours and our neighbors. The latter is the box we have used for many years. The men that came insisted that we needed to be hooked up to the original box which required the cable to weave around our 3/4 acre lot and under a fence. Different guys came to bury the cable and said it was impossible so a new group of guys came and buried cable leading from the property line box. Unfortunately no one has ever come to hook us up to the buried cable. Although everything works fine inside this is how they left it outside.
Brian,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 23, 2017
This is the worst internet service I have ever had. I am always getting a dropped connection every day in the morning, afternoon and evening. My service is done so many times in the same hour it is unbelievable. I would not recommend using Mediacom and I would love to back-charge this company every time I cannot connect to the internet. I am looking into Verizon as my provider next and if Verizon does not get good reviews then I will look into Hugh net. Horrible, Horrible internet connection and customer service.
Melissa,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 22, 2017
Throughout my story you should know, with the exception of 2 Mediacom employees, their attitudes are rude and sometimes condescending. I have wondered if they are trained in unprofessional attitude. I live in an apartment building that has Mediacom cable for free. The lease requires we use only Mediacom. So, when we moved in we leased a Pace DVR. It worked for a few months then it didn't. For the last 2 years, I have had nothing but problems. There are pauses. Sometimes as many as 3 in a minute. There are pixelations or tiling. Sometimes I am locked out. Usually, the solution is to call tech support & they reboot the DVR from their location. This means the guide has to download. It can take up to 3 days.This has occurred as often as 3X a week. For the last year, I refuse to call tech support unless it is untenable.
Calling tech support is a time-consuming ordeal. It's not uncommon to be on hold for 30 min. They reboot the box & the next day it starts all over again. The audio fails a lot. Tech support tried to tell me it was my speakers. When I called Vizio they ran diagnostics with me. We tested YouTube, Amazon, our DVD, & Chromecast. All had audio and the sound quality was perfect. Whenever the audio failed a tech would show up and "change out the box." In an effort to avoid the 3-8 day wait, we began taking the current box in for a "swap." Every time the box is swapped we lose the series recordings and have to start all over again. Then on November 3, 2017, it became so bad we couldn't even watch a program. I swapped the box. When we got home the new box didn't work at all. So, we got back in the car & took that box back.
The clerk that help us at the Enterprise facility was the rudest person I have ever dealt in my 68 yrs. He raised his voice to me saying I had better get a tech because there would be no more swaps. The disdain on his face rattled me. On the 6th, a tech came out & found the signal was a -6. He told us that had the signal been any lower we wouldn't have had a picture. He spent an hour repairing the problem. An hour & a half after he left, the same thing began again. Since we could no longer swap the box, I called again & a tech came out on the 9th. He said there was nothing wrong and left. I began a "Mediacom Events Log" documenting every pause, pixelation, and lock-up. The 1st day we experienced 81 events in 5 programs. An appointment was made for the following Wednesday. The tech called to say he was on his way.
A few minutes later I got a called from a supervisor, Ron **, telling me if I wanted the tech to come it would cost me $30 because it must be me as the previous tech had found nothing wrong. The appointment was canceled. Further, the supervisor told me that through "deductive reasoning" it had to be the cable in the wall, which is the responsibility of the leasing co. Exasperated, on the 29th I called tech support again. The rep told me that I wouldn't be charged as it was obvious I had a serious problem. The tech arrived that afternoon & change the wire at the "tap." I had called the leasing co. & they sent out their own tech. He went over everything & said he was going to have to "get with" Mediacom to see their results & he would get back to me. He didn't get back to me, so I called him. He told me he was waiting for a return call from Mediacom (he had called 3X).
2 days later he called to say there was nothing they could do because Mediacom was not responding to their calls & he couldn't complete his report without their findings. He stated that dealing with Mediacom was like "herding cats." 7 weeks have passed & I have documented every event failure. I call Mediacom when the audio fails or it locks up or there is an "interruption in service" and they reboot the box from their end. By the way, in the midst of this, they raised the rent on the damn box. When I got the statement they had charged me for the visit on the 29th. Another call to Mediacom. The rep told me in a tone of voice that could never be considered professional, she would credit the account just "one time as a courtesy." So, you don't think we are idiots, we have spoken with the leasing company & their contract excludes us from going with Dish, etc. We're stuck.
It appears Mediacom doesn't have the capability of finding the problem & they will not consult with the leasing company's electrician. I have spoken with the apt. mgmt. We have concluded that at least 70% of the problem is in the box. So, for Xmas we decided to purchase a TiVo. However, it seems we will have to get Mediacom Internet for it to work. Why the hell would I purchase Mediacom internet; when the free service provided by the landlord is excellent? If you rent from a landlord that provides free Mediacom, BEWARE. You will be a captured consumer. They have managed to take competition out of their business model and thus could care less about their customers.
Georgeann,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 22, 2017
I've had Mediacom before and it's easier for me. I got them as my provider again and their sales team was very polite and helpful. The service is very good and if I have a problem with the picture then they check for me. I'm still waiting on my new bill, but they're reasonable.
Diane,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 21, 2017
The Mediacom sales team answered all my questions and gave me good advice, which turned out well for me as a consumer. Their service is also very good. I use cable all the time and I have the TV on constantly. Mediacom meets my needs and I would recommend it.
Barbara,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Updated review: Feb. 10, 2018
Finally got things worked out though I am paying more than what I understood As advised by customer service representative. I finally agreed to a price just so I could get the services I was told I was going to get.
Original Review: Dec. 20, 2017
While trying to explain the problem to the customer service representative that their field technician had advised to contact customer service about, the representative would not listen. Kept talking over me. Paid for a service for over a year not knowing I was not receiving said service because I am not a tech geek and didn't know they had installed wrong cable box. They would not give credit of any kind. Representative kept speaking over even when I ask if she would be quiet and listen to what I was saying. I ended up just hanging up because she refused to.
Updated on 01/12/2018: So after having customer service representative that talked over me, Phil reached out to me. He set up another appt. Tech came. Could not get service active because they wanted to charge me way more than I was advised before. The tech emailed Phil and I have not heard from Phil or the Tech. So now I can't even watch regular cable as the screen on TV box says account closed. I am NOT late on any payments and I am being charged for a service I am now not getting????
Cat,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 20, 2017
My sister used Mediacom, and she enjoyed it. So, when my husband and I moved down here, we decided to get Mediacom as well. It was pretty easy to install, so it was a great experience. And every time I’ve had a problem, somebody has come out and solved it. We took the cheapest package we could get from them, which went up to 23 channels. Now, we have major movie channels like Entertainment Tonight, Starz, and Encore. I’ve also tried the another one that had several other channels, but they were not channels I want to see. My daughter lives with me now. But if she moves out, or if something happens, I will go back to basic, which I can’t do now because it has gone up.
Shirley,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 20, 2017
I had the worst experience in the world with Mediacom. I'm very dissatisfied. My friend said that her son had some guy that was knocking on doors and they had some kind of special for Mediacom. So I told her to give the guy my number so he could give me a call. The guy gave me a call and we set an appointment. He told me that for $62 I would get the whole package deal. He said I would get the phone and internet which was too good to be true but I agreed to be signed up for it. And then I found out that he has lied about the offer so I called Mediacom to see what exactly did I get and was I going to get it.
The rep told me that for $62, all I paid for was channel three, six and 12, TiVo plus internet. I was also told I will get a hopper which was a lie as well. It turned out that the rep also lied to me because when the people came out here, I only got the internet. So I called Mediacom again. The rep I was able to get talked to me like I was a child so I asked for a supervisor. Then I told that supervisor that I do not need internet and I only want cable.
On the first day they hooked up my cable, a man came out here and checked if people are getting free cable and the other man turned my cable off. I went out there and said, “Hey, you just turned my cable off.” He said, “I’m sorry, hold on”. He got in his truck and left. It was a rough ride with Mediacom so never again. They've got people knocking on doors and people on the phone lying. They need to train their people better because they need to know that they cannot go into someone’s house just to get that commission and lie to customers. They should be straightforward.
April,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 19, 2017
Mediacom is faster and they have not jumped up to outrageous prices like some of the other providers. Being retired, I have to watch my money. Usually, I get up at 3:00 in the morning if I can't sleep and if I get on the computer, the internet comes right up. I like it and it's pretty simple to use. Their reps were also great. They were right there and worked with me on the computer if I had to disconnect and reconnect things. They helped as much as they could to get the internet up and running, and if there’s a problem in the area, someone would always come and fix it.
But the internet on my TV goes in and out. And when there was something I wanted to get on the TV, I couldn’t get it because it said, “Internet not connected”. I was behind the seat then got disconnected and reconnected, so I thought I have done something wrong. I called Mediacom and they said they were in the area and it should be fixed. But I tried it and it wasn’t. I called them back for the second time and they didn’t get it fixed. So I’ll just have to search for other ways to get it resolved. But the couple of times that I have connected to their reps that were helping me, one was a guy and the other one was a girl, they were both very helpful.
Colleen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 18, 2017
I had a Dish Network for my TV. When they called and I asked for internet service, they told me, “You don’t make enough money. It's very expensive." I couldn’t believe it. I’ve been with them for four years and I don't miss a payment. So now I have Mediacom's internet service and it’s affordable. I’m disabled and I don't make much money, but I can afford it. I’m stuck here but the internet has really opened my life up.
The Mediacom sales team was very polite and helpful. The installer had to string the wire from around the corner down the block and he did everything very fast. He showed me how to get on the internet and how to get off. He was very helpful and polite as well. Also, I like that when I have a problem, I can call and get good advice and help, and the problem is resolved very quickly. That works good for me. They've helped me a couple of times when the service has gone out and I’ve had to unplug the modem and put it back in. But that's nothing too terrible. My experience with Mediacom has been great. I like the quality of service a lot.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 17, 2017
We've had Mediacom for TV for so many years. We’ve always been pleased with the service and the channels we have. They have good quality pictures. Mediacom is also so helpful when I do call when I need something different done and that would be the main thing. Everyone is so friendly and more or less goes out of their way to make sure that I’m a satisfied customer. We’re 84 years old, and at our age, we don’t quite grasp things as rapidly as I used to. The gentleman who took my order even said that he fully understood that we didn’t understand this new technology. The technician who came here the other day was so very helpful and understanding as well.
Ruth,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 16, 2017
We switched our services from a company we had been with for over 20 years to Mediacom in November 2016. The reason we switched the other company's internet was so slow we couldn't fax. Mediacom promised that we would be very happy with their internet speed and cable and phone services. We were from November 2016 until April 2017. That's when we started having problems, I would call and call sometimes we would have to wait a week or more for someone to come out. After the tech would leave the services would stop again. Even the supervisor came out still wasn't done right. The supervisor called me after I had called to report the services out again and he told me nothing was wrong with the services, he was really rude. He also said if I called again he was going to charge me for coming out. I told him if that's the way he felt there was nothing I could do about it. But there is something wrong.
So we started unplugging and plugging back sometimes 20 or more times per day. Then that stopped so I finally had to call. I told customer service what he said. I was told he shouldn't have said that. It is almost the end of December and we are still having problems with the speed. We pay for 200 mbps but aren't getting nowhere near that. The technician said he couldn't figure out what was wrong. He said they would call me in an hour with an appointment. No one did, so I called them the next day. Suppose to be coming Monday. But it wouldn't be the first time they cancelled 30 minutes before they were scheduled to come. Tired but I need the services because I attended South University online. I had an online job but lost it because of the internet situation.
Darlene,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 16, 2017
Mediacom works well with the telephone and I've had it for a few years. I was unhappy with what I had, and the telephone company I had was not being very helpful. I don’t have a computer, I don’t watch a lot of television, and I’m a senior citizen who is busy. I watch at night a little bit, I watch the news, and I rarely have it on in the daytime. When it was out, it was out, and I was very unhappy with it because I didn't expect a whole lot from it, but when I did, I wanted it to be on time and clear.
The people at Mediacom are fine. There’s an office here in Mason City out on the west side of town, and there are two people who work there that I’ve had the fortunate chance to work with. They’re nice, knowledgeable, and accommodating. Two or three people have been in my home in the past year or two, and they have been knowledgeable, polite, on time, and concerned. I appreciate that. If they say they’d be here between 8:00 and 11:00, they were here between 8:00 and 11:00.
I have no intention of changing and if something were to happen in the next year or two and I have to go to a nursing home, I would expect Mediacom would move my information along to the nursing home. I'll recommend them and/or suggest that people change to them if somebody were to ask, which every once in a while they do. People would be short-sighted if they didn’t use Mediacom in Mason City.
Margaret,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 15, 2017
When I initially set up service I was given a phone number by rep that was to be assigned to my house/business. I was later told that this number had been assigned to someone else. Unfortunately I had contacted my clients giving them the first number. I spent at least 3 hours of total wasted time on the phone with call center people that I could barely understand because of their accents/fast talking/dismissive behavior. Basically they said it was my problem that I sent out notifications...wtf.
Then the number that I was later given turned out to be someone else's! Now they did rectify that issue but I am still stuck with second number. The inconvenience/$ of having to resend notifications out again to clients is totally unacceptable. I have never ever had an issue like this with Verizon...ever. I am giving Mediacom its 90 days and then we'll see if I keep this service. Not happy with their business practices. The installer was fine although apparently they had given him a defective unit so it took a long time (not his fault) to install devices.
Robin,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 15, 2017
Mediacom offered a new promotional item a couple of years ago that would save us a good deal of money than the one that we were having at that time. I had a good interaction with the sales team during the setup. They were good about coming out and getting everything wired to their system, and they have installed a couple of new leads into my house for a couple of different televisions, which I am pleased about. It gave us a good signal. The installers were fine and I had a good experience with them.
Their service people have been good and easy to work with. We’ve had them out here for several items during the course of the last couple of years and they have always been good about it. I use Mediacom primarily for television and we also have Wi-Fi and computer services. The quality of the TV service has been very good and Mediacom has been good to work with. Our two-year contract was up and I was hoping that I wasn’t going to get a bump in the bill as far as that part’s concerned, and it’s been stable so I’ve been pleased.
David,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 14, 2017
I have always had good experiences with Mediacom Cable and I would recommend it. I probably have cable for 20 years and I have the basic cable for my business and we got the hi-def package and internet at home. Installation went fine, the team ran the wire and got it installed. Although, the quality of the service depends on the weather. When we are watching hi-def, the cable gets all crackly and kind of stalls a bit then gets back together. That happens once in a while, otherwise it’s been pretty good. I got a lot of friends who got Dish or DirecTV and we compare them. The only complaint I have is Mediacom gets expensive compared to what it used to be. I hope they can knock the price down to $30 a month but nowadays, the price builds up with everything and it’s part of life. But overall, I’m happy with Mediacom. And if we have problems at home, we call them and get it straightened out.
Tom,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 14, 2017
We signed up for Mediacom in 1994 and there was one time when one of their video exchangers broke, so I went to their office and got a new one. The only thing that they should change is the automated phone system they have since it's junk. But outside of when I'm trying to talk to somebody on the telephone, I would recommend Mediacom.
Wayne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 13, 2017
The person who came: Joe, was very patient and helpful and not only took time to help reset our remote but then re-instructed us in TIVO use. We have had a number of calls since joining Mediacom this summer and the phone helpline was always helpful and the people were friendly.
James,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 13, 2017
My experience with Mediacom has been okay. Their reps were attentive and knew what they were doing. They did their job and explained things to me. I live right across the street from Mediacom and I talk to them all the time. However, I have been having a lot of trouble with interference with my homeland phone. Someone has been cutting in and listening to my conversations. I can hear him breathing and clicking, as well as making noises, but Mediacom can’t do anything about it. They sent a couple of men out here a couple of times to look at things but they couldn’t find anything wrong and it’s still happening. I would recommend not getting their telephone service as your line is connected to someone else’s. Each person should have their own private telephone line and should not have to share a line with another person.
Bessie,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 12, 2017
I had Mediacom for cable in the beginning and CenturyLink for my telephone. Then I moved into a senior housing complex and I decided to just get one package with Mediacom. I tried to transfer my old number over, too, since it would be a lot cheaper for me but I had a little trouble trying to keep that number. So I was a couple of days without cable and telephone, and it took about a week or so to get everything settled since I've transferred from one company to the next.
Mediacom's reps were very helpful but I had a little trouble with a technician that came. He left because he was very rude and he was young and didn't really know what he was doing. Then the manager sent this next guy and he was very nice and thoughtful. All in all, Mediacom's service is very good. When something was not right, I went over to their office since I was right across the street from them and didn't have to go far. They listened to my problems and what was going on. They were very considerate and they really helped me. I'm also really enjoying the tv a lot. I have certain programs that I watch in the morning, in the afternoon, and in the evening. So I'm very satisfied so far.
Dianne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 11, 2017
I’ve been with Direct for years and my bills kept going up to 300 and some dollars. My husband said that I’m going to have to change because we’re on lower income and it is too much. The Mediacom Cable sales team was good and experienced in what they were doing. They helped me in putting in the cable in the living room and three bedrooms. I also got the internet and phone services. Mediacom Cable has a good quality of service.
Victoria,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 11, 2017
I have had the service for about 4 months and have had only one problem. I am satisfied with the service overall however. The only time I ever had an issue was when trying to stream The Walking Dead on my laptop from my hotel room. For some reason I couldn't get it to work and spent about an hour on the phone until I just gave up.
Aaron,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 11, 2017
Been with Mediacom since 2013 (internet) & 2014 (triple play). During this time, I've had 3 major hardware issues: - Internet signal strength. - Main TiVo DVR failure. - MoCA network failure. All have been resolved, but said resolution took a fair amount of my own technical expertise. Basically Mediacom is great if you're tech savvy, know what you're doing, and patient. On the software side, TiVo service hasn't been as good as desired, but TiVo themselves have been good at improving this.
Judah,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 10, 2017
FINALLY. A real Mediacom tech that not only knew what he was doing but cared about actually solving a problem! Mediacom is STUPID for using contractors. We had no shows, late shows, and “I don’t give a **” guys out here when we moved last month. They reflect very poorly on Mediacom and greatly harm the brand. We were one last visit away from switching service. Cory saved your ass.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 10, 2017
I have been using Mediacom for almost a year now. I had DirecTV before but each TV had to have its own box and it came for $70 so our bill was high so I switched. The service of Mediacom is very good. I have a daycare so I ordered extras of the children's program. And then I wanted the CMC, the music channel, all the time.
Shelly,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
We are happy with the cable viewing service itself, BUT we are unable to take advantage of all of the extra services because we cannot get our login account fixed. We have called MULTIPLE times to try to get all of our log-ins aligned with passwords to no avail. We cannot log in anywhere!
Barbara,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
Was without phone & internet, until I told them to take their equipment. They still owe me money. Paid 120.00, only had it for 3 weeks. Could not get phone calls or pay my bills. Really not happy customer.
Duane,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
I have never had as many troubles before getting Mediacom. I had wonderful internet for the 1st month. That's it. Since then there has been 3 major outages. (Ok that happens) But. Aside from those major outages, I pay for 200 mb/s and I've been maxing at about 2-3 mb/s. Not only that but it's been in and out multiple, multiple times a day for the last 2 months. Not only does it take forever for them to get a tech out here, but it has yet to come close to fixing the issue. After replacing the modem AGAIN, I had to call because nothing was working. And I'm not sure where they outsource their call center too but the lady I talked to last night was the rudest person ever. So at this point in time I would never recommend this service to anyone who plays games, streams, or regularly needs a faster internet speed. Because not only is this my problem, but the multiple friends who have had it in the past as well.
Skyler,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
I recently changed from Verizon to Mediacom -- and I'm so glad I did. Verizon had recently removed all local stations (CBS and Fox) due to a dispute. I decided this was the last straw with Verizon. Now, with Mediacom I get more local stations, the weather channel.. and much more than I did with Verizon at the same cost. The Tivo Box is much more user friendly and customizable so you can remove stations you don't watch (instead of strolling through hundreds and hundreds of stations you never use). Mediacom staff with professional and friendly, and everything through the transfer went smoothly. Thank you Mediacom!
Eric,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
The Mediacom Cable sales team was super nice and they told me how things work. I like their price over other companies. So I got the internet and the guy who installed it was just nice, brief and to the point. I'm going to have to call them for the email thing and they'll help me. They have done it before. Although I don't use their services very often, I found my new vehicle by going online and looking at the cars from the dealership that I got online with so I was happy about that. So far, so good.
Nancy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
Mediacom is the only cable company available to us where we live. Their sales reps were polite, but they don’t seem very knowledgeable about their packages. We have internet and cable through them. The installer was very efficient and nice. Some of the prices are a little high because they have a monopoly. But overall, the service is okay.
Reviewed Dec. 8, 2017
Great customer service. Good service - seemed to lose internet every day from 4:00 - 7:00 pm. Poor equipment quality (router, modem) - router had to be reset multiple times each day. Was told it was old but that they didn’t have newer ones for me to swap with. Slow response time for major repairs (downed lines took too long to get repaired).
Angie,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 8, 2017
We have had Mediacom for years and it's a real shame that there is no other competition in the area. I'm not sure who paid to have most of the reviews on here but some of them are from areas I've never heard of. They either live next door to Mediacom or haven't had their service long enough to see how completely unreliable it is. It is advertised as "always faster internet". We currently pay for very high speeds (1G down and 50+ up I believe) and for the last 30 hours I've had about 40Mbps down and about 2Mbps up at most. This is a very regular and ongoing problem we've had for YEARS.
Every time we call their answer is to send a tech out. We've probably had roughly 30 calls to come out to our home to "work on" the problem. The result is the same every time: it’s not on our end. They come out, it works for 1 day to 2 weeks and then it's back to complete garbage speeds again or not working at all. I had better cable internet service 20 years ago I think. It was way more reliable and only about $50 a month for speeds that – averaged - better than I get with Mediacom. So we pay for high level internet that is supposedly the fastest, but it never works for long and is incredibly unreliable.
I honestly don't know what to do. I feel like a trapped and forced customer to pay for complete garbage service. I don't know how they get away with it. You'd think they would have enough common sense to think if it's the same result every time they come out here for the same problem, that it's something they need to address to satisfy their customer and earn their respect. I'm on the verge of looking for ADSL through CenturyLink or something instead and I recommend you do the same if you don't want to constantly babysit this company's service and do half of their job for them free of charge. Again, I don't know who paid who for all the excellent reviews they have received but I can guarantee it's not coming from this area that I am in.
Updated on 01/15/2018: As a follow-up to my last review, of course we are still unhappy with the actual service being provided. The service advertised and what we are actually paying for is not even within a mile of what we actually get. The reason I've upgraded my rating to two stars instead of negative 5 is because there have been at very least some effort made on behalf of Phil **. to keep in touch to find out how things are going on my end. So my overall experience has slightly improved due to a few people seeming like they care enough to check in on things.
Unfortunately my overall rating cannot be higher since it's not solely based off of just relations alone. My problem is that we are still paying top dollar for the best service offered/advertised, yet after years of service still receive the most pathetic internet speeds I've ever seen. I'm mostly referring to the upload side even though our download is consistently around the 30% of what we pay for mark. Very consistently our uploads are at 5% or less of our price package, and a lot of times even worse than that.
The upload is so terrible that it regularly takes longer to send a 1 paragraph email than it did prior to their being high speed internet. Close to 15 years ago I had consistent speeds through a cable company so I know it's possible. How are we paying more for faster speeds that are advertised, but getting less quality, less overall customer care, less reliability and most often less speeds. (Mostly referring to the upload again.) Again, paying for up to 50Mbps upload speed, we are for the past couple of months more regularly getting between 0.05Mbps to 2Mbps. (Currently at the 2Mbps mark which is around 5% or less than what we're paying for/advertised).
If I were to call tech support every single time we have issues, they might as well put me on payroll. And the reason I don't call every single time is because their answer every single time is to send out a technician. Now, if they've sent out 10 technicians over the exact same issue, and the issue is very similar to what it's been for years, wouldn't that indicate that they have not been doing their job to address the actual issues?
They say the only option is to schedule a technician and so we continue to wait another week to a week and a half with crappy internet, just to go through the motions we know are not going to fix anything. There is nothing wrong on our end is the technician's answer every time. If I could put a dollar amount on the service we receive as far as reliability is concerned, it would be at most $7-$10 a month. Most of the things I have the internet for cannot even be consistently done, and the service itself is MORE reliably failing miserably than working as intended/advertised/paid for. While the service itself is a complete disaster, as I mentioned above, Phil **. has reached out to me several times to check on things and for that I am thankful. Nothing against his multiple efforts of course, but as a "consumer" we are completely dissatisfied with our product and have been for years.
Jason,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 8, 2017
For the last couple of days we're having bad reception and a lot of pixels on the screen. I also don't like some of the changes Mediacom Cable had in the TV programs. They have taken off a good movie channel and put in a religious I-want-money-donation type thing on there. They have very scattered movies that I will watch but I wish that they had more decent movies on like the program that I was getting which they took off. I have reached out to them about that but it didn't do any good.
Nancy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
I called Mediacom to set-up an appointment and was set for December 7th, which was a week away. This was fine and I could wait that long. When the day came I waited in the 8am-11am the time frame. It was 12 pm and nothing, no one was here or contacted me. I call Mediacom to get an idea of why no one is here. They said that there wasn't a technician in my area to set up the internet. What was the point of an appointment if you cant send someone to fulfill that request? They then said that a week from now, December 14th would be the next appointment. This is ridiculous. How is this a problem?
Jackson,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
Since we changed to Mediacom we have had minimal downtime with our Internet. When there was an issue the tech department was helpful to get everything back up and working. The cost is much more affordable too. This is one of the best decisions we have made.
Karen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
The cable is really messed up, the screen freezes while I'm watching TV. The cable box turns off while watching shows, really irritating. The cable does both of these things at least three to four times a day! The internet is supposed to be high speed but is really slow as well. When trying to watch Netflix the modem turns off in the middle of my show, like a reboot, and then has trouble connecting there after. My cellphone data (internet connectivity) is faster than the internet in my own home? I'm in the process of looking for a different more reliable service from a different provider. Because this is ridiculous with Mediacom.
Kenneth,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
Starting with walking into our local Mediacom store and receiving a long-lost-family-member welcome, then signing for a truly great package deal (I did shop around first, this is THE best deal). Then watching the world's greatest technician completely wire me up for five separate TVs, then stumbling through the remote as he patiently and very, very thoroughly taught me how to use it - my entire experience with Mediacom has been truly, incredibly, wonderful.
Rolf,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
I ordered an HD Box two weeks ago. The young lady said the delivery would be 2-4 days. Well over a week went by and nothing. I called, was told they don't know what happened and they have been busy. So order had to be retaken. Still waiting. Should receive tomorrow? It's just the point is I was lied to. It's not that Mediacom is too busy to send one HD box, it's the disrespect of a lie. Been a customer a long time and just recently switched my phone service to you. Just basically very disappointed with Mediacom.
Helen,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
Everything went fine with installation. Had lines in the TV. Internet would not stay connected to even use it. PHONES WE ONLY GOT GARBLED VOICE YOU COULD NOT UNDERSTAND. Had service call 4 times in a month and still. Had all the same problems.
Randall,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
I live in an apartment building and Mediacom is all they let us have. I wasn't happy with their customer service. I only have their cable service and for a long time, my television didn't work. I found out that I should’ve had a box when I first got their service, but they didn’t tell me about it and didn’t bring me one. So I called Mediacom and had to pay for the box. Their price was high and they wanted me to have other stuff to make it cheaper which I don't have access to. Other than that, it’s all taken care of and now I can watch the television unlike before that I just couldn’t get nothing.
Beverly,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I use Mediacom's phone and I like watching a few shows on their cable. They had more channels and it doesn't go out during the rain or snow. Their reps get right on with my concern when I call. They're very prompt, very polite, and courteous. Also, the installation was really good. Their team told me step-by-step what they're doing. I like Mediacom, overall.
Merlyn,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
The installer wouldn't install the router where I asked. This caused problems with the signal. I am more aware of my homes "wifi" layout than the tech. The tech spent too much time talking, telling stories, and cutting up. The tech reassured me if the router didn't work where he placed it, then he would come back out and move it for me. I requested the tech come back out and was "put on the back burner" for several weeks. I had managers hang up on me. I was promised call backs with info upon when my tech would be here without a return call. I even tried the online chat help... these folks couldn't even get my first name correct. I wasn't notified if the tech was going to be late or not even show up. After 3 days of dealing with this I gave up and went back to Dish Network.
Stacey,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I do not know how to describe it other than we have barely intermittent internet. And no one seems to care or is able to remedy this situation. We have had Mediacom for 2-3 months and it has been a total nightmare.
Mark,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Worst cable company I have ever had. I am a brand new customer. I have had the service for three weeks. I have yet to have a single day that the televisions allow a show to play in full without interruption. Constantly re-booting, losing the signal etc... I have called for service once a week and nothing has changed, in fact, got worse. I will cancel my service this week if not completely fixed.
Craig,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
We have had people here several times and they have seemed to fix the problem of tiling for a few days, but then it comes to black. We are not happy with having to call several times. The problem still is not fixed. We believe they will have to replace the wiring outside.
Francis,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I have been pleased with both the service level of the internet itself as well as with the customer service I received when fixing issues. I have found everyone from the installation technicians to the phone support staff to be competent and helpful. The wait to get service installed took about 30 days, but is understandable considering they had to bury a cable under our neighbors driveway. Thanks!
Reviewed Dec. 6, 2017
Basically happy with Mediacom experience. Love the extreme (TiVo) cable experience. Internet WiFi for logging on to internet is not as fast as I would like for the cost. I had faster speed with my own router than with the built in wireless with the newer modem. Service has been better and high marks for the staff answering the service calls!
Kathleen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Technician was excellent. Cable is good. But my internet service is still slow, not reliable, and very unsatisfactory. If I had other options, I'd use them. This is very expensive compared to options available in Champaign, so I had hoped for better.
Amy,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
My internet service keeps going down. This is my third attempt to fill out this form because the internet goes down and I have to start over. Mediacom has had five different service techs provide service for this issue, but it still is not working properly. I wish I could give them no stars, their service does not deserve any.
Updated on 1/09/2018: The saga of my poor service from Mediacom continues. I have had intermittent service (lost cable and internet) for over four months now. There was a loss of service on the day before Christmas and which lasted through 1/4/18. It is four days later and my internet service is "not responding" again. Promises to credit my account for the time my services have not worked, has only resulted in an $8 credit. It has been a few weeks since I have heard anything from Mediacom's Consumer Affairs Liaison... Perhaps his internet is not working properly.
Orville,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
We were very pleased with the outcome and great serviceman James. We had lots of questions and he answered them all. Made two foreign exchange students far from home very happy. It was his first time installing this type of equipment and he got it right!
Kathy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Updated review: Jan. 5, 2018
The third modem has stabilized the speed at 60 Mbps download and 20 upload. Wifi is reliable with both modem 2 and 3. Speed is acceptable at 60 Mbps with modem 3. What I cannot understand is the need to work thru 3 modems on a network? The first was supposed to the latest, greatest but was not. Modems 2 and 3 were each older versions as I understand it from technicians. All folks I interacted with were polite and professional.
Original Review: Dec. 6, 2017
The speed of service is advertised as 100 GB with superior Wifi. The wifi modem couldn't stay connected and required a reboot 2-4 times a day for first 7-10 days until replaced by a previous generation modem, which cuts speed in half according to 3rd party measuring of both modems. The old modem doesn't require rebooting. Nobody has communicated a plan or timeframe for delivering what I am paying for. I am unable to login to your website. I currently have Mediacom at MN and FL locations.
Dane,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Our Mediacom service has been excellent with video, phone, and internet. I would be interested in possible a la carte pricing for sports and family channels. What is the possibility of adding Game Show Network to the lineup? Also, extra digital channels of Springfield broadcast stations should be added to the lineup.
Stephen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Fast, friendly service the people are always super friendly! This is the best company that I have ever dealt with! I wish more companies gave service like this... my last cable provider was Comcast and they were the worst company I have ever dealt with!
Craig,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
The price I was sold on was for 49.00. for the internet service, unlimited. It has went up after about 3 month service to 66.00 now and seems to have leveled off at this level. I am not pleased with the way that was handled. Also tech is hard to get a hold of when there are outage or lost internet problems. Overall I'm happy with Mediacom.
Michael,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
For the 1 1/2 years that I received Mediacom I was very pleased with the television choices and the internet service was some of the best I have dealt with than any satellite service. The quick and responsive service was spot on, the tech's very friendly and professional. No complaints in any way from this brief use of service. Thank you.
Janice,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I found it impossible to contact Mediacom by phone. I was subjected to innumerable ads and finally was told phone number had been changed. When I called the new number and the ad offers started, I hung up. the phone system is not set up to resolve questions.
Sara,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Called in to get a cable upgrade, was told a bundle package was cheaper so went with that. Took 2 months for a technician showed up after they had scheduled when nobody was home. Called and changed back to original appointment which wasn't met. Never did get a phone number with the new bundle.
Curtis,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Installer was on time, professional, and quick. He connected cable, internet, phone and even my wifi router. Great service. Beautiful picture, fast internet and love the phone! Very pleased with Mediacom and their pricing, too. I would highly recommend. Friendly service on phone, too, helping me place my order.
Frank,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
So far so good. I have only had Mediacom internet for about a month and a half. I wasn't home when the tech came but my husband says she was top notch, very knowledgeable about her job and Mediacom. I cannot believe that I waited so long to get internet. My experience, like I said above, so far so good no issues yet.
Linda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
My experience was just great everything was all taken care of in a short period of time very satisfied with Mediacom. I will continue with Mediacom as long as possible. We have our phone service from them and we also have our internet service from them.
Jerry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Tech was patient with me and talked me through problem and tried to fix it via WiFi/long distance. It (problem) was apparently not fixable long-distance via WiFi, so arranged for me to get a new one at local office here in Ottumwa.
Danna,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Absence of local phone numbers to call is frustrating. Needing to most generally go to office is quite an annoyance, since it is a 20 plus minute drive. This particular time I was able to handle the situation on the telephone without being on hold for 15 minutes, which was nice.
Arlan,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I have use Mediacom for my vacation rental property for many year. I am very happy with the service. It is always responsible and reliable. If I have any issues, it will be resolved properly and on timely manner. I definitely will referral anyone to use this company.
Wenfei,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I had to take off a star because the service does get dropped temporarily but usually comes back up quickly, and if not then a quick call is all it ever takes and usually the automated service fixes the problem, if not, then customer service is great.
Cinde,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
We have been very satisfied with our cable service since switching to Mediacom. TIVO is very easy to use, and the feature is nice a we can record a program when the airing is not convenient for us. Mediacom has been very helpful with any of our questions.
William,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Our service from Mediacom is top notch and our internet is second to none. Best around. Am very happy with tv and internet. Have recommended to other folks. Our local cable man in very good at his job and very helpful.
Charles,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
First, he showed up an hour early unannounced. It was Saturday morning. I can't believe how sloppy the installation was left. Didn't even attach it to the house. Left all the wrappers on the ground outside, along with the packaging of the equipment. Never locked the box outside. He ran a new drop above ground without checking the existing one. Did not provide the our new phone number for the triple play package. Did not program our TV remotes to coincide with the cable receivers. A tech has since been out to clean up the installation. We're not off to a good start. I'm hoping this is used as a learning experience, but I don't have confidence that this will even be taken seriously. Thanks and hope this helps.
Amado,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 5, 2017
I am supposed to get virus protection... However it does not work. Called Mediacom and they told me they can't help me. That's the only thing that sold me on the internet. Thinking about switching to Verizon Fios. It would be nice that I get what I pay for!
Charles,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
The second cable guy said he would come back and attach the cable to the House never returned like he said. I like the cable but I would like the cable outside fixed before it gets pulled out of the house wall.
Mark,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
$5.00 increase in price because the client does not own a computer - I am handling my mother’s account with you and was transferred to a supervisor’s voicemail - who did not identify himself with a name and has not called back. There is an issue of discriminating against an elderly customer because she cannot operate a computer in order for her to receive her $5 discount, but she does have auto payment. You are taking advantage of people on limited incomes. Even worse, you don’t call back. Very, very disappointed in the monopoly you have. I would appreciate some resolution in this matter.
Margaret,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 5, 2017
Why, as a longtime customer, do we not get better rates? My bill just keeps going higher & higher. Then if you need service it takes a week to get a repairman out to your home. Things need to change. You need to give lower rates to longtime customer.
Dolores,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I think it’s unfair that I can’t watch TV on my phone or my iPad because my basic services go bulk at the condo I live in. So I can’t get the privileges that other people have even though I’m paying for other services such as router, HD box, etc.
Henry,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I had canceled my service to go with DirecTV and Centurylink for internet. Worst decision of my life. I'm still fighting with DirecTV and ended up canceling CenturyLink internet and going back to Mediacom. Mediacom met all my needs immediately with professional service and no offense, but customer service agents I can actually understand. Needless to say when my contract is up, going back to Mediacom for everything.
Terri,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I don't see much difference in the cable service over the last 30 years. I get service 99% of the time. The thing that stands out to me is the recent move. I had scheduled installation and when the young man came to my home the landlord would not allow him access to the maintenance room. He became very diplomatic and although it did take a second trip he did get the landlord to allow him to do his work. Once it was all set up over the next few days I had trouble with internet going out. The service call I got the same young man and the looked over the problem and replaced the modem with a different brand and I have not had a problem since. This young man is certainly an asset to your company. His name is Witt and he sure knows his business.
Lair,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Your auto service helped me to get phone back in order when I lost service. We went over several directions to get to what I needed to get back online. Time was not wasted but I also learned how to do this on my own if this happens again. Thank you so much.
John,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
It's very frustrating when I've repeatedly had to call customer service for issues with my modem or cable service over the years. The final straw for dropping cable ended up being due to the box that was provided (not TiVo) being outdated and wouldn't work as designed and indicated by the company. It was unreliable and outdated data, but yet my bill didn't decrease with the repeated issues for malfunctioned boxes. Once we argued enough the company gave us TiVo at the same price as the previous cable box price - I don't pay for service when the company's equipment is repeatedly faulty. When our family's internet goes out - this becomes increasingly frustrating and considering another provider as the modems we receive are also outdated/faulty. If I'm paying for a service the price should include quality equipment in my household. The problem is NOT with the technicians, even though many are inexperienced and working alone.
Juan,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Cable worked great from install worked great but internet barely allowed you to log on. So after losing time for my first appointment, I had to schedule a 2nd appointment and wasted another 4 hours waiting for an appointment. It now works great. Although I did get a partial credit it didn't cover the time it wasn't working. Never mind my inconvenience.
Paul,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 5, 2017
I find the service to be extremely fast. I can't think of any major complaints. The cost is also agreeable. I am considering adding cable TV to my account in the near future. The agent I spoke with to help me with my router was efficient and courteous.
Michael,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Everything was good! Everyone was very professional. They all did good service work and came in a timely manner. This was for our place in Okoboji -- so in the future I hope they can send the stuff to our place in Sioux Center first so we can make sure it's there before we open up our place over there!
Sharon,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Whenever I need assistance, I get a very competent employee on the phone willing to help. Whenever a Mediacom representative has come to our home for assistance, he has been top-notch. We have telephone, internet, and cable - and love the quality of service from all three.
Vickki,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
They need to hire more techs to handles issues that arise with their customers. I called on a Wednesday regarding my TV service being out and they said a tech was not available to come out to the house until the following Tuesday. This is completely unacceptable going a week without service for the rates that we pay. It is not the tech's fault. It is a business decision that they do not have enough employees to service their customer base with a manageable process. If I would not I have persistent and threatened to take my business elsewhere I would have had to wait a week to get my service back.
Gary,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I own a small business and have been a Mediacom customer for many decades. I am well aware that with any large company that deals with technical services is bound to have service issues from time to time and Mediacom is no exception. That being said, they are always there to get things running again quickly and efficiently.
William,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I like Mediacom better than the other companies. Installation went really well and they came out a couple times and fixed my TV. Since having the service, I've watched TV a lot. It was a good experience with them and I’d tell friends to get Mediacom.
Maxine,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 4, 2017
3 separate times I took work off to wait for a technician where the technician never showed. No phone call or notification that they needed to reschedule. Most times it took days for them to show up. Even after a call and complaint the customer service was still no help resolving the matter. Terrible company and I wouldn’t ever go back.
Nicholas,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 4, 2017
My internet never works. If I'm lucky enough to actually get my internet working then I end up being locked out of my email. Constantly having to call in and change my email password. This is nuts. This is ridiculous.
Marissa,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 4, 2017
I've been with Mediacom for at least five years. I had cable and I got satellite. As for their phone service, there are too many days that it goes on and off. About four months ago, I went almost a month without a phone but they reimbursed me. There were too many times that the phone will come on then it'll say “no line” so it was like I didn’t have a phone. Three months ago, their rep got up there and said it was a fielder on the pole and it's only been once or twice since then that I can’t use the phone. When their rep Steve came, he said I wasn't grounded properly so he went through all my splitters and everything. That's when I had Mediacom cable too but the cable kept going fuzzy.
They went through everything here and he finally brought the big boy down with him and he said, "Well, this is going to have to go up and down the alley with the TV and check each pole." I wondered why mine was the only one. Phone-wise, the big wig said it was because I didn't have it plugged into a grounded outlet so I ran a drop cord from my living room. I knew it was grounded because I just rewired everything directly to the fuse box. It was great for a couple years and finally, in the kitchen where I got my phone, I ran a new outlet there and that solved everything. I talked to Mediacom about the bill the other day and there was nothing they can do about my phone because I don't have internet or I'm still on contract with DirecTV. That's what the girlfriend wanted me to change to, so we ended up changing that.
However, they can't give me discounts on my phone and I hated that because I don't really talk on the phone very much. But they can't do anything with me unless I hooked up the internet. When I first had Mediacom, I had another package of 200 minutes a month for a certain fee and if I went over, 15 cents a minute. That was my fault for going over. When I talked to the rep here a month and a half or so ago, he said they can't do anything about us and bill-wise was going to be for unlimited.
I was happy with Mediacom when I had it and I really like having the On Demand stuff where you watch what you wanted when you wanted. And you could watch a lot of your older movies for free and order your new movies for $4 or $5.99 in which I never really did. As for cable, I would tell the others to go with Mediacom. On our rainy, snowy, or windy day, you still get TV versus the satellite. Phone-wise, I've had enough trouble and that never worked. Steve has tried his hardest every time he's been down here. They've always been here within a day or two when something's wrong.
Troy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 3, 2017
I called in and within three days, Mediacom came and hooked up the cable for me. The person that I dealt with on the phone was a very nice woman and the person who came and hooked it up was a nice young man. I got the basic package and then I added the Starz and the Info Channel. I would recommend Mediacom Cable. The quality of service is good and we haven't had any problems with the cable channels.
Pat,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 2, 2017
I’ve had Mediacom ever since they bought out the other cable company and we’ve kept them because we already had all our favorite stations. I spoke with a rep on the phone about our internet and they were able to answer all my questions. I have a different telephone company but soon I’ll have cable, internet and phone bundled all together with Mediacom because the rep said it’s going to be cheaper for me. Their service has been working out okay and I’d tell my friends to try it and see if they'd like it too.
Joann,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 1, 2017
Mediacom Business is an absolute joke. We pay for 1 gigabit down and 100 meg up speed and seldom achieve more than 50 meg up or down. Today it is 3 meg down and less than one down. They send service people out and they consistently fail to solve the problem. I am constantly on hold and have invested in excess of 40 hours of my time on their performance over the past six months. My advice to Mediacom is to either provide the service that people pay for or get out of the business as it is beyond your ability to comprehend.
Jim,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 1, 2017
Call to tell you phone and TV aren't working, Been working on this for 5 days. Now we're told you can't come for another week!! I have had nothing but lost phone, bad TV connections, one won't even come in, says it's not connected. I don't have internet most of the time. I thought you were the best. I had better service before, without all your junk you got me into!
Karl,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 1, 2017
I’m an old, handicapped lady and what I do is sit and watch television. I have Mediacom's TV service for three years and have good experience with them. The installers did a nice job and in terms of service, it was good. I like Mediacom and I don’t have any problems with them at all.
Virene,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 30, 2017
I watch the Christian broadcasting company and I watch the news through Mediacom Cable. It would be good though if they give me my channels. I can’t get RFD, and I’ve called them, and they put it back on, and then I lost the one with Christian broadcasting company. Other than that, my experience with them has been all right.
Geneva,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 29, 2017
We have a great service from Mediacom. We have their phone, internet and TV services. They were very helpful when I had to call them. They come when they say they're going to come and they call before they do. I had to go over to our local guy and make an appointment to have him fix a problem for me since I'm not very good at electronics. On the other hand, our condo pays $10,000 a year for 24 units to Mediacom and that's high. We pay our share as it is included in our condo fee. Other than that, we're satisfied with them.
Ellis,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 28, 2017
So on install day (Oct 6) the installer, John, was very knowledgeable and accommodating. However, even though I ordered a cable card for a Tivo install, it was not on his install list. That required me to go to the Dagsboro DE office and pick one up. Not a big deal, but somewhat inconvenience. All in all I have made several calls to customer service and dealt with John installing the service. I can honestly say it hasn't been a bad experience. Also the TV and Internet has been rock solid.
Patrick,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 28, 2017
After a horrible experience with AT&T Mediacom was a breath of fresh air. The rep I talked with was so nice (Thank you Kathy # **) (Give that lady a bonus!). She took the time to find the right product and price for me and got a technician out within 18 hours. I waited 8 days for AT&T. They missed my scheduled appt and never even bothered to call me so I didn't have to wait at home for 9 hours. Then bumped me to the back of their wait list which was 9 days later. Never offered any acceptable resolution for their mistake. I appreciate Mediacom's professional attitude when it comes to customer service and that they keep call center jobs in the US instead of shipping them overseas. Customer for life now! Thank you!
Amy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 28, 2017
I've had Mediacom ever since I had my own place and it's been real good. I picked up all of the boxes and did all the installation myself. I have the basic service, plus extended. Everything's good except Velocity channel never seems to be clear and it's one of my favorite channels.
Monty,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 27, 2017
We’ve had Mediacom ever since it came to Leon about 25 years ago. At first, it was in my husband’s name and then, we changed it to my name. I'm not very happy because they can’t give us a good rate. They can give the new people all good rates, but we’re stuck with the $100 cable bill which we can’t afford. They said that we got the best rate there is. However, I know they’re lying because it says on the TV that I can get phone and internet for $16 for a year a piece. They should give us old time customers a better rate. We always pay the bills but they’ll give all these new people a reason to jack it up, which I disagree with doing. It's $75 and I'm paying $90. That’s a big jump for an old person’s paycheck. Plus, sometimes it’s out for five hours at a time. However, we don’t get reimbursed for the time that it’s out. A lot of our people here are changing to Skitter, which I'm thinking about doing as well because it’s cheaper.
Betty,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 26, 2017
Mediacom's fee was cheaper when I started and I've been with them for four years now. I have their telephone and internet service wherein the quality is fine. Their reps have been friendly. Although we had issues with the prices going up, that has already been resolved. I like the experiences I've had with them and I'm satisfied.
Margaret,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com