Mediacom Cable Reviews

When I moved to my current area, Mediacom is one of the services available here. We have so many big hundred-year trees that we could not go with satellite. So, I got my computer, tv, and phone services provided by Mediacom. My computer runs a little slow, but other than that, I'm happy. I love the cabled TV. If the weather is really bad, once in a while, there’ll be a problem in town that we lose everything, but they're very quick to put it back together. It has probably happened 3 or 4 times in the 8 years I've been here. Also, I've had nothing but good luck in my interactions with the representatives. I get tired of the computer lady, but they are getting better and they are getting me to a real person quicker than they used to.

Back in the day, I used to be with Mediacom. I decided to switch up a little bit and then go back to Mediacom. I have the phone service and on the day when the gentleman came to install or to check and make sure I have a dial tone on my phone, everything was great. However, I have a cellphone so I don’t really need a home phone. Also, my jacks is not working but it’s still good. Right now, everything seems to be great and I don’t have any issues with the service.

Mediacom's representatives try to do everything they can to help me. I have my phone, cable and internet through them. There has been no issue that they have not rectified, and they correct the issue as soon as possible. However, my kids complain that the internet is not fast enough.

We’re snowbirds out of the north. We have Mediacom on a temporary basis. The installation went smooth. I just have internet and so far it's fine. We’re happy.

The internet still messes up and I don’t know why...just stops working. There is no way I am paying for service that I can’t use. Why isn’t it working like it is supposed too? Everything else seems to be fine, except cable sometimes pauses and won’t show list but then comes back.

I had a friend who had Mediacom and I went to their house, and I saw how their WiFi works so good. Plus the rates were reasonable. They reached out right away and worked with me, told me how everything was gonna go and it went exactly the way they said. The tech that came out was a very smart fellow. He assured me that everything was gonna work out good and it did just that.

Changed internet from AT&T to Mediacom. Everything went real smooth. The serviceman was nice and polite and very helpful with all my questions. So far there have been no problems with the change. Except for getting the printer to accept the new wi fi.

I've had Mediacom for a few months now. I have cable, internet and phone line. I was with Mediacom for 20-some years before that as well. Their service is good and my experience with their team was fine whenever I reached out to them.

We have the high-speed internet from Mediacom. It took a while to get it installed. They had to get a third party to run underground cabling from the other side of our neighbor’s house underground to our property. But everybody has been very friendly. They’ve been very courteous, very nice, and very helpful.

Updated on 01/17/2020: Mediacom did send a rep on Jan. 9. The results are worse than before. Haven't heard from mediacom since. I did receive a call from a rep. but in the middle of the call, it somehow got dropped. No one has called me back yet. As of this writing, Jan. 17, 2020 no one has reached out or even acknowledged my problem. Since I have been a loyal customer for approximately 4 years, I would expect an effort.

Very nice and knowledgeable Techs. They listen to what I knew was the problem and fixed it right away and checked everything else to do with my cable. They introduced themselves and stated why they were here.

I’ve had Mediacom for years in the past. At the time they had a special. I just moved back to the area and since it was familiar to me, I went with them. I have the extended service with a DVR so you can tape all your shows that you don’t get to catch. But sometimes the service would go out for a couple of days. But other than that everything has been fine. I’ve been satisfied with them.

After the line was dropped the internet was swiftly put in. Have had no issues with the internet and have had it for about a month.

They lied to me about their billing, said it was gonna be 139.00 a month until I quit having it. I was told when I started up Mediacom that it was going to be 139.00 forever. If I knew I was going to be lied to I would have never gotten it.

Mediacom's reps are professional, courteous, and know what they’re talking about. Their internet service has been great and I like it. It went down a couple of times, but they said it was because somebody had cut the fiber line.

I first had an install date the week of Thanksgiving. When the individual came, he noted that there was no cable at my home and that the cable would have to come from the median area from the pole in the middle of the road to the home through directional drilling. This is what has been done for the other homes on the street. Doing so for my property was supposedly set up by the representative while he was still at my house. I then returned to the property the week after Christmas and no cable was yet pulled to the house.

Mediacom has the local programming. I can get the Springfield Symphony and local stuff like that. You couldn’t get that on AT&T, so that’s one of the reasons that I chose Mediacom. I'm not here all the time so I record lots and lots of stuff. The new news is going on right now here in Springfield, and I'm recording that in case I miss it. Now, when I click on My shows, it lists all that I have recorded. However, the nightly news and so forth used to be on the top. Now, I have to hunt it way down in the bottom. I'm gonna have to call their tech service to ask them how I fix it. But other than that, it's fine. Any time that their guys have come out, they’ve been helpful. I'm happy so far. I like it better than when I had AT&T.

Fixed the account, now I am very satisfied customer service, they were very knowledgeable, courteous and solved the error to my satisfaction. I would be very happy to deal with them again if I have anymore problems that might arise in the future.

They were right and I was wrong. It was my fault.

The first person I spoke with about my online Guide not loading, (a woman) was not helpful. She said she would send a signal and the Guide should be available in about 15 minutes. 20 minutes later it was not available so I called again. This time the person who helped me (a young man) definitely sent the signal because the box went blank. And he waited online while the Guide came up. He was most helpful. When they called for feedback I hope the feedback I gave them was for him, not her.

I have had this service since it first went in to Pleasant Hill where we used to live. Always good service. We were the first person to be installed in Pleasant Hill. As my husband was working for the company then. We have enjoyed the service ever since.

The price was better at Mediacom and the rep was really good. I did the cable, internet and phone combined, and the tech that installed was really good too. He got it done in an hour which was pretty fast. I’m really happy and content with what we have.

Matt did a thorough job in helping me to get better service. He did a test which showed that my cable box wasn't listed. Then he attached it to my account and did another test which showed that there are 2 issues that need to be fixed outside on my house. He showed me how to search for shows instead of slowly clicking thru the guide. Lastly he fixed my HDMI connection so my picture was way clearer on my new tv. That was a huge difference. It went from kind of foggy or dim to clear and crisp. Wonderful job Matt! Jan. 3, 2020.

Box in bedroom DOES NOT work. My nephew and I spent more than an hour on phone in December with a woman. Someone is supposed to come out. No one has been here yet. It's now January. I do not believe I should have to pay a monthly fee for a box that does not work. WEZF

I tried to get only home phone service for my mom. Her address is separate from mine. I was told phone service came only with a bundle. I told the representative I wasn't interested. Yes she insisted on getting my mom's address. There was no need to continue the conversation since she could not provide what was needed. I told her this conversation is over because she wanted to pursue getting my mom a bundle apparently. I was upset.

You have a decent program but why do you have to be so expensive. If it gets much worse I will be forced to look elsewhere for internet service. I hope you take this seriously because I am not the only person who feels as I do. Sincerely Chuck

Do you have any extra green stars, for each and everyone, who called for any reason? Molli, text my appt, Sandra **, who took me ever step of the way! Such a kind, helpful person, as was Molli. The service was quick, and concise. Any chance of a bonus on their check???? Thank each and every one of you!

Installer showed up on time, was very professional and even though it was taking way longer than I am sure he expected (it's an old house) he brought in extra help who was also very professional and they got it done. Very happy with the experience.

No cable or internet service. Tried resetting and every option available via phone. Told a technician is needed and the earliest availability is 18 days out!!! Seriously almost 3 weeks for any service???? Unbelievable!!!! AND, this isn't the first time I've had this issue - this is the THIRD time in less than 6 MONTHS.

Tech was a very pleasant young man. His way of explaining the procedures of operation to me (78 yrs old not up on high tech. electronics) made an easy and comfortable transition in the operation of everything used on one handheld device. Thank you. Bill **. The service technician had the equipment needed on his truck. Equipment that was supposed to be sent through whatever carrier did not arrive in time.

We had a 3 days of internet outage. The most information one could get is under outage your area affected. We need more info than that. How long expected, cause (equipment failure, etc.). Lack of information made it to the TV news media wth people complaints. TV reporters got no response. No notification when service came back on. Keeping the consumer informed is key if you want to keep customers.

It seemed on earlier phone calls, I had gotten my monthly charges down to around $69 per month. Now, that I've removed my TV service and I will remove my phone service and I will use my own router/modem, I find out that my monthly charges will be a bit over $100 per month. That stinks!! Well, at least I don't have to pay $200 and some per month.

My TV is finally working the way it is suppose to. I am very happy with my service and Mediacom and will surely recommend them to Mediacom. The servicemen went outside and found out that the connection seemed to be frayed or cut and replaced it.

Customer service over the phone is good and very friendly and helpful. Just overall cable service is ok. Every time we have a storm, even little storm, I lose signals to most channels. I think an upgrade to the type of cable would be a good improvement. My account number is **. I haven't been the only one that has made the recommendation of upgrading the cable. Other than that suggestion, I am happy with the service.

Betsy was amazing and very helpful in all aspects of my call. She helped me reset my passwords and look for better offers for my account. I am very pleased with all of the great conversation we had and the fact that she made sure that all of my issues were fixed before she hung up.

We had our TiVo box and a router moved from the upstairs part of our house into the recently finished basement. Techs were prompt, courteous and knew what was needed to get the job done. We had to have someone come back to fix a problem but it was a faulty part not the service people.

Such a great experience - waited a long time on hold but other than that great experience. Repair guy was very knowledgeable and friendly. Fixed the problem in no time and explained everything in great detail. Was very pleased with my experience. Would definitely recommend your company.

I had great service from the installation all the way to returning my equipment! The lady at the desk told me about a company that could help me since I moved to the county. I'm sad you don't service my area. Thanks Mediacom.

We are happy to get a better monthly price for next year. Always have had great customer service when I talk to someone. We only watch certain programs so don’t want to pay lots of money per month. We actually get more stations than we will ever watch. We have been customers since 1980 and like being appreciated.

Having not received our 1st bill since getting her in Nov I called the toll free #. As it turned out the bill was sent to our Idaho address but didn't get forward here. Long story short, he changed our billing address and took my payment over the phone so I wasn't late. Now I have set up bill pay through the website.

The service I have received after being a loyal customer for 20+ years is sad and despicable. I feel as though I have been taken advantage of, both financially and emotionally. No one helped me..but you sure were quick to blame me for MEDIACOM'S mistake.. I will not recommend your service.

The sales team has been great. The service in the past was sketchy due to antiquated equipment, but they’ve improved it now. My only objection is I wish there were more new movies available for free other than the old movies. Some of the movies are 20 years old or more. And the price is a little high.

Internet too slow for viewing streaming movies and gaming. They say that it's the best for households running more than one device on the network. Asked for the fastest speed for home with as many individuals running on network.

Our internet works 100% better than Century Link. We could not do the cable since we are in contract with Dish. When contract is expired we will be bundling this with the cable. The install guys was 3 hours late and we had an 8am appt but very nice, apologized and helpful.

Seems to be what I ordered. I am satisfied. I am getting most of the channels I like. I can't find the order number however. The service man is very capable and the installation went without any major problems. Thank you.

My overall experience has been favorable! Everyone with whom I've come in contact whether by telephone or face-to-face has made me feel like a highly-favored customer -- genuinely. That's rare in this day and age. From the saleswoman who came to my door to the young man who installed the equipment in such cold weather, I've been impressed and pleased. Keep up the good work, Mediacom!

I opened my Mediacom bill and noticed once again an increase. These increases are frequent and are not needed, nor do I personally need them! Then, I worked last month setting up my online account saving all my info to input to pay this bill and of all my account I have online. This Mediacom account would not work so I called and paid my bill by phone. Do not continue to increase these monthly charges or you may find me gone someday!

Sister's tv screen frozen, called for help. It's been several days so I cannot remember the young lady's name. I do remember she was very patient and a good listener. I told her we had already done preliminary steps like unplugging the box and plugging it back in. I asked her to send a correct signal. The tv works better now. Thank you!!!

The installation took much longer than expected because of glitches in getting the new boxes hooked to my account. Finally got over that hurdle and set up is completed. Our installer, Aamil, was very gracious and patient while dealing with tech support on the phone. Hats off to him. No instructions left on how to operate the TiVo system, not good!!!

Great job Mediacom. Got my internet up and running quickly and let me know exactly when to expect my installers. They were very polite and helpful! They even took the time to make sure my tv was connected to the new system and helped answers questions that I had for them.

Phone line was not connected. Installer failed to test phone line before leaving. Heavy TV stand moved out from wall by installer, but not replaced when he was done. Other work by installer was satisfactory. We need to see if Mediacom TV compares to our former provider.

I am happy with my internet, cable, and phone services. I cannot however afford the rate. I'm sure the agent did the best she could and offered me a discount. My bill is still too much and I had to decide to drop everything but the internet. It's too bad. Your agents are very knowledgeable and professional.

When the tech came to install I had additional units that I didn't have installed. He told me I would get credit so I call right after I had gotten my first bill and they told me it would the following month so I called on the 2nd month and the customer service rep said he didn't see any credit but the month before the customer service rep saw the credit. NEEDLESS TO SAY I HAVE GOTTEN NO CREDIT.

Had several channels that looked scrabbled and would not come in clear. The tech started that the problem was outside, the cable was corroded at the pole. Needed the maintenance technician to come out and fix the problem. Took a couple of days but the problem seems to be resolved.

I recently went over my data allotment so I called to upgrade my speed and data. Everything was quick and easy and the tech at my home was efficient too. I still don't have my promised speed and tech didn't seem to have an answer as to why I didn't.

Little dissatisfied. Never received my Netflix 12 months free of charge. I was told I would receive a code to get 12 months free. But never got my code. My service is not fast. It sometimes take a while to get on internet. :(

For 4 months I didn't receive a bill from Medicom. I knew I owed for my service so I called to inquire about it. Since it was due, I had to do a telephone payment. 3rd time I told them I'd pay the $133 or whatever, they NEVER told me it was higher, I OK'd $133.56 or something from my checkbook. They took $156 plus. Then they tell me because I OK'd $133 that I owe over $20 late fees, THEY TOOK THE $156 already, I did not owe a late fee. They were suppose to go back and listen to the recording of the transaction. Evidently that was just lip service.

After 9 years, numerous phone calls, e-mails and an e-mail to the CEO Mediacom is finally up and running in our neighborhood. I purchase my lot in 2010 and the only service in our neighborhood was AT&T DSL. Mediacom told me they would be in the neighborhood the first quarter of 2011. It's been a long time coming. The install was performed by CVRS Telecommunications and the technician was great. The only hiccup so far is getting my old phone number ported over. Hopefully that will happen this week.

Closing cable account. Employee experience was great. The cost of the Cable has risen so high. I can no longer afford it. Even for the basic it is too expensive. Many people I talk to have stated the same thing and are continuing to find a resolution elsewhere.

Just not happy about the price and don't get movie channels for free for all that I pay for and it's still high. No sport channels. Just think Mediacom should work with people that pay for their service and it never been what it was supposed to when I first sign on.

Well, in the past 3 years I have had nothing but trouble with Mediacom service all around. Internet is very slow or don't work half the time and have to unplug box to reset it at least once a day, I had cable TV up until recently because of the horrible service, I have had over 10 quote technicians unquote, try and fix it, same story every time. Yeah we fixed it, there was a problem with a tap or cable or something, but it's been the same result. The last time we called someone out to fix it, they just didn't show up at all, but said nobody was home. Well I was...and missed a day of work because of it. I was sent a email stating service call has been rescheduled, and of course a no show again, that's when we had cable shut off.

Phone customer service was great, very helpful but could not solve problem. Scheduled service repairman come to house week later. Day of appointment received phone call he could not come out, rescheduled, took another week. Happy with repair but not with the 2 week waiting time to get internet working.

No complaints. Mediacom is still new to us but easy to understand. Installation was fast and the tech did not make a mess. I have TV in all the rooms that I want it while all the channels I wanted. I am happy with my choice.

We do not like the full black screen when viewing the channel line-up. We like the colored version better, easier to read the name of the channel. Then out of the blue, you change it back to all black. Why do you do this??? It never stays the same. As for the 2 times we had to call in because we had no cable service, both times the gentlemen were very kind and helpful and they fixed the problem. Why our DVR decides to stop working for no reason, really upsets us especially for the amount of money we are paying each month.

I have increased my internet speed from 100 to 200 but I am not satisfied with the speed. It gives me only 79 Mbps download and 26.6 upload top! I would like to have the full speed. Thank you so much.

Still not working.... two on sites techs didn’t get it working. First tech never told me it was not working. Just said, "I done, I paid," and he left. Telephone tech was super, but still didn’t get it working...called an electrical person at recommendation of second tech. Will be here in a week.

Couldn’t get regular tv channels. The cable tech came and tried to get my regular tv channels to come in. He had to install a new cable box to accomplish the goal. He was very professional while working on this project.

3 service techs were unable to solve my internet issues with your 360 system. I put in my own network and it works well. There were problems with programming the extender. One tech did not connect, one tech did not wait until the connection was confirmed and the last tech could not find IP address to program and had to set up an additional network which could only be used in my garage. Not even Mediacom was able to find IP address of the extender. He spent almost an hour programming to no success. He was very knowledgeable but without adequate help finding IP address his hands were tied. The first tech didn't even know what he was there for. He had to have someone deliver a modem/router to him. The replacement extender was delivered 1 day after the 3rd tech service call.

Invoice is much higher than expected, even with a movie I ordered. Your monthly invoice has now exceeded that which I paid for DISH service. I will have to reevaluate my service with Mediacom going forward into 2020. Even with weather interruptions, DISH was reliable and their service and attitude exceptional.

Even though several issues arise during the installation process the company was very accommodating in getting the process completed. The installers were professional and the customer service reps that I spoke with were courteous. No other comments to add. Thank you for your service.

I wanted to control the buffering that I experienced with ordering movies of my Fire Stick. The technician was prompt and very informative and help me resolve the problem which wasn't with the cable line it was with the fire stick. I was very satisfied with his service.

The lady that helped me was excellent and very helpful. She was very nice and could not for better. I wish everyone was as good as she was. My bill was higher than I expected and she explained why. Thank you very much.

Helping me log in to cable box. My first guy was obnoxious. He told me he didn't have all day to help. I said thank you and hung up. Two or three days later I called again and the girl was very nice and helpful. The rates are too high for the poor service we have.

Mediacom had the best and fastest internet for the area that I’m in. The installation was fine and the technicians have been fine. Compared to everybody else around, the quality of Mediacom's service is really good. The service doesn’t go past the house next door. Other people I know have Windstream and they kept saying that the service is horrible.

We were having such a terrible experience with DirecTV, so the other option was cable. And we’ve been very happy with Mediacom so far. We had an electrical storm last June, and so it hit our cable and just blew up everything. And we called them that morning and they were out there by that afternoon, and got it all fixed.

I’ve had Mediacom since 1993. I stay with them because I don’t like to change. The quality of service has been great. I have cable, internet, and phone services, and everything’s fine the way it is.

I had the AT&T and when we moved here, they said we could get the digital. And as it turned out, all we could get is their slow thing, the DSL, and it was costing the same amount that we would pay for Mediacom. So, we already had a box out front for Mediacom and we just switched over to it. It was pretty simple. Everything’s going fine. I just want them to keep the price lower. We’re retired. We ought to get the military discount. We’re not gamers. We don’t watch that many movies. We just use it like a regular computer stuff. We’re not real heavy users of it. We did try using it to watch the Amazon Prime movies, and so we hit the limit. Overall, we haven't had any problem and when we had a power outage here, I called them and they were helpful.

Of the three people we've had in the house, two were independent contractors who were hired by Mediacom. However, they did not even have a Mediacom decal on their truck. Both of them, upon arriving in the house, said that Mediacom was terrible. The third representative was an employee of Mediacom and he was excellent. They also have an underground cable as opposed to an over-the-air dish, which was why we went with them.

Just before Christmas, we changed over to Mediacom from DirecTV. Mediacom could get us equal service for a lower price. However, we are still waiting to get the cable buried. If they could speed that up, that would be nice, especially since we have a week of warm weather here. Also, when they installed everything, there were no cards that had a list of all the stations that they provide, which would have been nice. Otherwise, we spend a lot of time cruising through the guide, calling it up on TV and writing down the station numbers.

I have had their TiVo Xtream internet, TV and phone for many years. We've had problems with the internet which always seems to be turning off. And we had problems with the TiVo system, but it finally corrected itself so I canceled the service call. It'd be nice if the internet would always stay on.

We have been with Mediacom for years. I just never wanted to change anything because I’ve been okay with it. I just have the internet and I got good speed. I’m happy with their service and my wife said she's okay with it too.

When we moved here, we used to use Comcast from Washington State. We tried to continue with them but they don’t serve the area we live at. So, I looked for secondary options and Mediacom was one of the options. They were also the one that stood out better to me in terms of reviews and the offer. But when I talked to their sales team, there was a lot of information and it could be a little better explained. It could be simplified for the customers to really understand what’s going on. But since it’s not my first, I figured it out.

I knew Mediacom was in the area for a while, and so I got them also because of the speed. All the representatives I’ve dealt with have been good. They’ve answered my questions quickly and without much problem. The internet service has been pretty solid. So I don’t have an issue with it. Initially I had intermittent connection but they replaced a filter and then it was fine. It just happened to be that my neighbor had some other service that was kind of interfering with the modem. So overall, the quality of the service is very good.

This company can ask for my social security number to keep on file with my account, but can't give me my own account number over the phone. Terrible customer service tells me I have to go to local office.

I've had Mediacom Cable since 2017 and it's a nice service. At the time I thought Mediacom Cable was better and more convenient. The installation took a few minutes. However, I was calling them about my basic channels. I can’t get those anymore. They said I gotta pay for them. I got the TiVo and the Xtream. That’s what its box says. I wish I can afford a Hulu. Besides the deal, everything is all right.

While I’m happy with everything so far. I tried to get service started for my grandfather today at his house because he wanted the same thing I had. He’s been on my Directv account for 5 yrs. Before that he had Mediacom. So I called to get Mediacom scheduled for him and was told he’s unserviceable. When I asked why the lady on the phone says it just says the address is unserviceable. He’s had Mediacom before so I’m not understanding why he’s unserviceable now. But maybe it’s a sign that I should change my mind and stick with Directv?

It seemed like Mediacom had a lot of channels and stuff to offer and I wanted to give it a try. My fiancée was the one who talked to the sales team and she got a bundle. The cable would go out occasionally and sometimes, we could straighten it out but sometimes, we would have to call them and have somebody come out. The TiVo box is on the first floor and it worked the whole time. For the TV in the upstairs bedroom and the basement, those weren’t working and we went with just one TV for about a month. The guy that we talked to said that we have one of the older models and so they brought us a newer model. They upgraded and we didn’t have to ask them. They just did it.

I'm having a little trouble with the box. Sometimes, my internet goes out. I have to reboot it. And for some reason or another, it all of a sudden decides that my usage is really high. My bill goes up $10 a month. They want me to bring the box to them. It's a time thing right now or when I can find the time to do it. But other than that, I liked the internet speed and accuracy.

Mediacom Cable was more convenient than others. And I like the voice. The picture’s a lot clearer, too. The sales team at Mediacom was excellent. Right now, I just got rid of the Showtime because I didn't care for it. I only got three channels on Showtime.

It was very easy to schedule the installation. The reps are easy to get ahold of and very responsive. They're customer-friendly and they handled my concerns well. They try to work with you whenever you have a problem.

Again 4 Stars I took one away as I think better communication from inception would have resolved this quicker. Also let me remind you we had no issues with our service until the recent equipment failure that took a little of 20 hours to fix. Only then did these problems arise.

The satellite that I had before kept buffering, and with Mediacom, so far I’m happy. The cable cuts out every once in a while, but other than that, it doesn’t do it as bad as the satellite did. I love the internet and Wi-Fi.

Mediacom is the only service that’s available at the town that I live, and I have their internet. I had a very nice experience with the sales team which was very courteous and professional. Then, installation was amazing. I use the internet mostly for education stuff, watch any YouTube videos, lectures, and also for Netflix, and the quality of service is great.

Most of Mediacom's reps were really nice. I got the phone, internet, and TV through them, and the installation went well. The installers did a good job. They didn’t explain to me how many megabytes I get and when I go over, my megabyte is $10. And once I had a bill of $430. I didn’t know that after you go over, it is $10. Also, sometimes, when it rains, you can hardly get the channel. But you just unhook the box, and start the booster back up. It’s searching for service, but it will never find it until I unplug it. Sometimes, it will pop back in. It happens often but they explained it to us that because where we had our house built in, we are on the last end. And he said that our connection here maybe is gonna be really bad. Other than that, Mediacom is pretty good.

We’ve been with Mediacom before there were many others. We always stayed and their reps have always been good. We’ve got their service in every room and we’ve got full access to everything. They came in here a while back and put in some stuff so that each TV can act separately as well as get all the channels. Other than the cable, we also have internet and telephone services with them. For the internet, we used to have a lot of problems and they were always coming out. Sometimes, the connection would go out and sometimes, we couldn't use the TV. Then they'd have to fix it and in one year, they were here about four times because it kept messing up. But they put this new system in now and it’s been pretty good.

Everything was great and they fixed the problem right away!

We switch from the only other provider in our area about a month ago. The technician came. He didn't know the house. Had never had cable internet before. He had to borrow our shovel because he didn't have one and he had to call another tech to open a hole under the sidewalk since we needed a cable line ran from the pedestal to the house. The technician was very polite.

Mediacom has good customer service. It’s just that sometimes their service doesn’t work. I have the internet, TV, and phone package with them and sometimes, their products have issues. With the internet service, there were times when I was working from home and it went offline a lot. Mediacom's reps would come out several times and configure it. Sometimes, they’d tell me to restart the modem to initialize it, then it’d go on for a while, but most of the time, during the day, it'd just drop. And that was not a good experience, especially if you were working from home.

After the all the red tape I went through I have been told that they will now be able to provide service to me. I think Mediacom as a company needs to stop working in silo's and work together to give customers and potential customers as much information as they have and not vague responses like unservicabable. While Beverley one other customer service rep was great to work with, I am still dissatisfied with this entire experience. I'll update my rating to 2 stars but work needs to be done to both improve how the customer service team deals with their customers and to improve transparency between the customer service and the construction crews.

Mediacom is a good company and they have 24-hour home security which is what we need. We have a one-year-old and that’s the main reason why we needed home security. We also have Netflix and a house phone, and so we have everything thanks to Mediacom. Our interactions with their sales, customer service, and technicians have been really good, and they’ve come right out and fixed our problem when we’ve called. Although our security cameras went out once or twice, the quality of service is good and we love it. I would recommend it to more and more people.

I heard a lot of good things about Mediacom, and my mama used to deal with them a long time ago. I have their internet and phone, and the internet service is good while the phone is all right to use. Then, when the representatives come, they do what they have to do. They’re very friendly when they come and I like that.

All telephone and internet service for my mother was disconnected by Mediacom with no notice to allow a tree to be removed from a neighbor's property. My mother is a 94 year old woman who lives alone and is completely dependent on being able to call for help if needed. Her Lifeline alert will also not work without a phone line. This was all explained to a supervisor who could not expedite anything. Unfortunately I am out of state and cannot check on her every day when she needs it the most. The tree came out last Thursday and service should have been reconnected Friday, but Mediacom says she must wait 8 days for them to fix the damage that they created. Due to her age and medical condition I feel this is unacceptable.

We ended up with Mediacom Cable when they took over the thing that we had here in Fairbury for getting your computer connection. We’ve got everything connected with Mediacom except for a hardline phone that my wife won’t give up. I got a couple of emails that said something about doing something because something is not being transmitted through. It looked like a scam to me though and I just deleted them. When I went over to the Pontiac office one time and talked to them about it, I said that I’m probably never gonna get an email from Mediacom. Somebody would probably call rather than sending an email. The gal looked at me and said yeah.

I live in a townhome, which is an association that has a contract with Mediacom Cable. And right now, we only have the TV. When we had no telephone service because the modem was out, they put a new modem in, which took care of everything.

Mediacom is our internet provider and we got them when we moved in to our house 29 years ago. I can't complain about the quality of the service and the biggest outage we ever had was when the people across the street cut our cable line with their mower. Whenever there's a problem, we call and go through the prompt and if it still can’t be fixed, they put me over to a person. We had a really old modem for years and there have been several times we’ve been able to fix the problem just with talking to a computer, but it really improved quite a bit when we got the new modem.

I just love Mediacom. I put on Facebook that I was looking for a good internet place and I was told Mediacom is good, so I tried it out and I’ve had a good experience. It’s fast and the installers knew what they were doing too.

Mediacom customer service specialist contacted me quickly to address my issue. We did find a program that worked for our family.

Our other internet provider sucked but I’m not too happy with Mediacom either. We called them because the line wasn't working and our internet was not staying connected. When they came out, the guy said that the line was bad. So, he put a new line in and a different router. He also said that somebody would be here in three to four weeks to bury the line but we never heard from anybody.

Mediacom's rates made me get telephone, TV, and internet service from them. The internet service is a little spotty. Although most of the time it is fine, it just flakes out sometimes. Usually, I unplugging and plugging it back in works, but I’ve had to call in occasionally. Also, the TV service occasionally glitches, but I’m not sure if that’s the station or the cable. It has been fine otherwise.

We keep getting interrupted on channel 9. It comes on a block and you don't hear the end of the rest of the program. Mediacom Cable gave me a new cable box that doesn't have the time on it so I had to bring out a clock radio. Also, Channel 7 was really bad and kept cutting out on us. Dave said that it was a battle between the cable company and channel 7. We also have our phone and cable and internet all in, but we don't even use the internet, except for the iPad.

Mediacom has lower prices and we have their internet and phone. We use the internet a lot daily for a category of things. And, their reps and techs have been very nice.

Mediacom is one of the few that has the speeds we need in this area. I got the Internet, TV and telephone service and it's been okay so far. There's some dropped service, but not much. When I did have an issue, they were available on the phone and if needed, they would send someone.

I left a bad review on here for Mediacom due to the lack of consistent signal and the company has taken care of the issue within 72 hours of the complaint. The tech that came out explained some things and has really made me feel like Mediacom does care. As long as the service continues to be good then I will have no more complaints. Thank you for taking care of the issue.

The person I spoke with (Christian) was extremely helpful. Over the phone he was able to get our internet working with our TV and computer. He said he would check back in a day or so to make sure we had no problems. He did follow up with me.

The club decided that Mediacom was the best option before I became the secretary, and we have their cable TV, the Internet, and phone service. The cable is nice and the internet service is fantastic. If there are outages, it’s for a short period of time. Usually, when I call, they tell me what’s going on, and I can totally understand. Like sometimes, it’s storm related or something that’s knocked out something, and they always tell me, "Well, it’d be just a couple of hours and you’ll be getting them right back up." And within a couple of hours, I have it. So, their representatives are great people and they always satisfy my questions.

Workers are very friendly and helpful but my total bill every month is expensive. I can get cheaper service with streaming. It seems that my bill used to be lower and lately it has got more expensive and gone up.

Both technicians were professional and cordial. I do, however, still have an orange cable running across my lawn after six weeks in this new property. A problem occurred with my cable access on another television and it was quickly resolved. I am generally pleased but again the orange cable has been outside for quite a while.

I've had the basic cable and internet through Mediacom for about a month now. The installation went great and we receive good service.

We have had Mediacom for almost two years now, unfortunately we do not have another choice in providers. When the service works it is great, it’s the rest of the time that it’s terrible. To explain we have regular outages in the area. When we call the customer service representatives first response is to blame the modem. The first time we actually bought a new modem and lo and behold the problem was still there. It took over a week to get a service person out. It wound up taking two tries to get it fixed. Since that first time our internet has gone down no less than three times leaving us without service for a cumulative month!

The technician arrived on time. He was friendly and very knowledgeable. I got the computer up and running in a very short time. He measured the accuracy of the signal and found that the signal was too strong. He placed a splitter in line to adjust the incoming signal for more accuracy. Great job!!

My boyfriend used to live here but he passed away in February. I have no idea how to fix this TV when it goes out or to put it back on the antenna TV. I know I gotta keep this one in the living room on Mediacom because I don't know what to do. But then at night, it goes out so I search for a signal. When I call, I'm talking to the Philippines. One lady would not even let me talk to her manager and finally, I got crappy with her. But when I talk to the people that come out and the Mediacom people here in my town where I pay my bill, they are wonderful.

The physical appearance of the reps from Mediacom wasn’t very professional. One guy had on a NASCAR shirt with a NASCAR hat and the other guy had on a cowboy hat with a feather in it and long hair. Neither one of them had a Mediacom uniform on and the van that they were using was all beat up and had dents on it. The only way I even knew it was Mediacom was the half-scratched off Mediacom sticker on the side. Then, they were supposed to call me before they came out but instead of calling me, they popped up in the driveway as I was taking my son to school. They were there an hour early and kinda sat in the driveway until someone came outside. But they did a great job installing the internet and everything was done the same day. I got the phone and internet, and I’ve noticed that when there are more than three devices connected to it, it acts very slow. So, I end up disconnecting my phone from it and everything seems to run fine.

For the 5yrs. I have had Mediacom out of the 5yrs. My cable has only worked less than half of the time! Most of my time is spent making appointments and arguing with techs that disrespect me and don't know what they're doing! So I have to take off work time and time again waiting for someone to show up to repair my service, only to scratch their head and say: "I'm not sure what to do." Duh! And then when I tell them, how about starting with the lock box across the road that was installed right next to the sewer basin and is completely submerged in sewer water! All electronics and fiber optics underwater, and the response is wow! "We're not allowed to mess with that, it's too expensive and not my dept." So this is only part of the roller coaster ride from mediacom hell!

I wouldn't give Mediacom for anything. I love it. I moved into this house in '86, and I've had it since then. They have done excellent with me. I had issues once in a great while, but all I had to do is call them up. Usually, the whole area is having problems, and they get it fixed right away. They brought in new boxes. I have at least four of them.

We think it is fixed. The last service person knew what he was doing. He should get a raise.

Mediacom's service is better than other companies. The customer service is always great. The internet works often. It’s high speed, and does wonders for my son. I've had it before. The cable is awesome, too. The installer was a good guy. But when he hooked up the Wi-Fi to my router, he hooked it up to the box, so there was no extra cord. When I brought in the TV, I couldn’t hook cable to it. So, when my internet got shut off, I had somebody come out here and look at it, and now it works.

I had Dish Network for 16 years and they dropped one of my favorite channels, plus they kept raising my rates. Previously, I had Mediacom for my internet and I added the cable because they had the channel I wanted. The installation went very well. For the most part, I’m satisfied with Mediacom’s quality of service. Occasionally, they would drop a signal on a channel but other than that, everything has been good.

We have been a customer with Mediacom for a few years. We typically didn't have too many problems. A lot of outages but usually something that is fixed on it own. Recently, about a two weeks ago, our internet AND cable went out. It took them 8 days to get someone out there to fix it. The fix took less than 5 minutes and the person never entered our apartment. About another 7-8 days later, internet goes out again. It's going to take another week for them to fix it, and then they can only schedule us for 8AM-12PM. Meaning my wife or myself would have to take off work. What kind of service is that? That's how they handle issues? If we didn't live in an apartment complex that caters to Mediacom, we would be signing up with a different company.

We decided to leave DirecTV after 16 years and add TV service to our Medicom internet service. The price was good and we decided to buy our DVR directly from TiVo. I hooked the DVR up and the Minis. The first "SERVICE CALL" (10 days to schedule) and the technician didn't have even bring a cable card - the only thing he needed to do. I took a half day off work for this visit. Calls with his supervisor and Mediacom resulted in go pick one up yourself at an office 45 minutes away or wait another week. They wouldn't overnight one either...just said, "We won't do it."

The young man who came was very nice and polite but not aware as to what he was doing. I had a TiVo and mini box to be hooked up. Doing the TiVo box he disconnected my DVR player and did not plug it back in, he disconnected the old box but left the power source behind cabinet, when asked want it went to he responded I don't know another helper that showed up was able to assist with this. He forgot to hook cable to modem for my computer, when asked about phone and number he then told me where the phone cable would go in the modem which was on top of a cabinet and I would have to call it to get number, well how will I call it if I don't know the number??

Mediacom is a little too costly but it’s simple and it’s getting better all the time. The help has been very good. I had an apartment building for a while and I just sold it but we had an agreement with Mediacom that we would leave the phone services on all the time and the TV because if we would have somebody move out of one apartment into another one, we would always have them send some guys out. By doing what we've done, nobody had to come out. It cost me money because then we didn't get anybody in the apartment for a year and I was paying for it but at least it was simpler and we didn't have problems after we had to hook up again. Mediacom’s services are good and I don't have any problem with any of their people on the line. It works good.

I'm a new customer as of 2 wks ago and asked for upgrade. The horror began. First day after my appointment was set cable went off and it was 2 days before upgrade. Only way to reset cable was cancel appointment. Really. This happened twice in 2 half wks and they sent the wrong equipment. Still no upgrade. No one knows what their at Mediacom. Bad choice I made. Really regret it.

I contacted Mediacom when the internet would go off. It would come back on, go off, and then come back on. Right now, it's working. A while back, the power went out, but when it came back on, we couldn't get the TV. It turned out the idiot that did something here left the cable. It shouldn't have been hooked up in the house. They messed the cable that shouldn't have been hooked up in the house. They should have taken it with them. Once he got it figured out, it worked perfectly.

I have been trying to get my internet fixed for about 2 months now. At least 7-8 techs. No one seems to get it fixed. Sad for such a big company. I’ve had no shows no call. And just people who apparently don’t know what to do. I have had enough. I have to wait for 5 days to get an appointment, then wait for a 4 hour window for them to show up. I have things to do besides waiting on someone who doesn’t know what they are doing to come out here. I have waited over 30 hours in the last couple months for you people. Every tech that comes doesn’t seem to agree with what the last tech has done. It’s like let’s stand back and throw stones at it and maybe we will hit the right spot.

I called customer service to see if there were any specials ongoing, to reduce my current Bill, as it just went up. I have been with MEDIACOM since 1995, no switching to the other guys. The lady agent was very courteous, professional, and did some research to see what loyalty programs and rewards were available to me to help me with my recent increase in my bill. She was able to help me out and provided me with an adjusted bill. I always receive excellent assistance when I have equipment issues. Always rectified quickly and professionally. That is why we stay with MEDIACOM, instead of bouncing all around with all those other companies.

I’ve known Mediacom for years but I’ve had them for a little over a year. The sales and customer service reps were always polite and the installers did a good job. I got internet and cable, and I like the quality of service. It was good and I didn’t have any problem with it. If I did, I called and they helped me get through it.

My Mediacom experience was a 5 star rating! Everything went perfectly, and he was helpful with any questions I had! He fixed any problems I had and always kept me informed on what was going on and what all had to be done during the process. Very respectful and communicative. Definitely recommend.

The assistant on the phone said when I get the bill to pay 185.12 and that would take care of all charges. So that is what I paid. Then I get a message on my phone saying I still owe you 14.76. I did exactly what you said and now I still owe you more money.

Spoke to tech who tried to fix problem but couldn’t so said would send someone out. No one came or called. After 3 or 4 days problem fixed itself. Should of followed up. Should of let me know no tech was coming.

Mediacom is what my apartment complex provides for me. I had a choice but it was already included, so I just went with it. It was already installed and the only thing I had to do was pick up both the modem and my TV box. The experience has been great and when I get back in town, I’ll probably purchase the upgraded speed for internet.

Technician was very friendly and knowledgeable. He explained things to me in an understandable way. I questioned my bill which is getting larger and want to trim expenses. We talked about TiVo and some of its advantages. The bundles on tv are not good as I only watch certain channels but need to keep some packages to get one channel. Bummer.

Answered all questions I had. Was quick and neat in finishing his work. Here at agreed time, gave instructions for iPad. Thank you. No problems so there is nothing to complain about. Will call if additional help needed. GUESS I CAN'T PLEASE YOU.

Mailbox full. Pretty mundane request. Just had to clean out old messages. However, one thing still is burning me. I cannot connect to Mediacom when I am in Canada - only 40 miles from the Minnesota border. I can't use Outlook or my saved email addresses. No one will even try to make it work.

My phone service was out for about a month after a phone call from your customer service department selling upgrades on my Internet speed for $10.00 a month. I agreed to the upgrade but after many problems one day after the upgrade, I called your customer service office and cancelled the upgrade. Immediately after that my phone service stopped working and Mediacom did not take care of the problem until almost a month later. After the problem was fixed, someone that said he was from Mediacom showed up and trespassed on my property and was taken photos with his phone. I had to intervene and stopped the individual from walking on my property without permission. I called and filed a complaint with Mediacom Supervisor and told him do not send anybody to my house without a previous appointment.

Service was scheduled for 8:00-10:00. Missed phone call at 8:05 and when I called back at 8:15 I got the robo answering service. Took all day for the Technician to come at 4:30. When he finally arrived, he fixed the problem.

When the service tech came to get all of our components reconnected to the server, he said we would be better to upgrade our outdated equipment. I went to the local office and the clerk told me the same, scheduled a service call and the next day they came to my house, and I was not aware that anything had been scheduled. When the new service tech came, he told me the exact opposite of the previous tech and clerk and that we couldn't run one main box and 4 small boxes, we still had to have 2 main boxes. He also told me the small boxes we currently have would still work fine and the new boxes were only updated to be used with the voice remote. In all, we did nothing to upgrade because of mis-information. Disappointed.

The product itself is not bad, internet sometimes slows down. I was used to have the technician to set up the cables in a way that it won't fall over the place, set them up in a professional way, it wasn't my case. I guess I have to get with the times.

Installation was great but the internet is slow. Several appointments were made but Mediacom cancelled each time. The cable is still laying on top of the ground. Customer service has been extremely nice but haven't been helpful. These are the reasons I've left Mediacom in the past.

Great service. Would like to see the movies changed soon. (Same movies over & over.) Be more family oriented & less R & PG14 movies. Would like to see everyone pay the same price each year. Been with Mediacom a long time (20 + years).