Mediacom Cable Reviews

We have had service issue for the last couple months. We spend hours on the phone trying to get problems resolved. We set up an appointment and it took over a week to get an appointment. They thought they had it fixed and 15 minutes out the door and the same problem happens again. Have to call and set up another appointment. Day of appointment and time is between 8-8:30 am.

Mediacom is simpler to use and it has all the channels I like to watch. I have basic cable and Star. I also use TiVo for music while my daughter watches the Disney Channel. Their team is great, very friendly and helpful. The installation was very prompt and fast. However, the quality of service is up and down. And they have to be honest about the pricing. I'm very disappointed in how the pricing goes up without my knowledge and no one has an explanation for it. It happens after 4-5 months and it makes me want to give up the whole thing.

I have Mediacom's internet and phone service, and the installation experience was fine and quick. And the quality of the service is fine as well.

I've had Mediacom since they came to our town probably 30 years ago and we have the phone and the cable. All installers who came have done very well. Then Mediacom has bought a whole bunch of channels that is brand new to me and I really don’t need but I'll get used to it. I've also gotta get used to the change of the channel numbers since the numbers on our old one was just one number and I didn’t have to punch in two or three numbers to get the channel. Still, the service from Mediacom so far is good quality and has been reasonable price but if the cost goes up, then I will be calling.

We've had Mediacom ever since I can remember. Right now, we have our television under their service. There was a gentleman who came and we asked him to help us connect our TV as we didn't know how to do it. He was really polite and did a fine job. We're very satisfied with the company's service. Also, our TV is on quite a bit. My great grandson is here most of the time and he likes the cartoons. We also like the EB shows and I love the Christian program. I appreciate Mediacom's business.

I've had Mediacom's internet service for 30 years. If anything goes wrong, I just go down to the store and get a part, bring it home and put it on. The service comes and goes. And today, I had to put a new splitter in it in the line because the line going to the modem apparently was dead. I had to go to the hardware and get a part. The last part I got at Mediacom lasted about four months. But other than that, everything's all right.

Okay so Mediacom came and installed internet to the house down the street. While they were installing their internet they disconnected my line. They had gave me a drop line that ran 200 yards down the street thru my yard because of the previous burnt up line that was here. They never came and buried the drop line. They are still charging me for a rental modem even though I had bought my own modem in Jan 2018. No one has called me back from tech support. And my estimated repair date is 7/18. I am fed up. If you can get internet from anyone do it. Do not use Mediacom. By the way they are the only cable internet available in this area. So I am going with Satellite. Can't play PS4 but at least I can pay my bills and surf the net.

We've had Mediacom and we have no internet 50% of the time. It goes and comes, and I’ve had people out here. When they’re here, it works. But six hours later, I have no internet. And I’m not happy with it. I would love to get rid of it, but unfortunately, I do not have that choice where we live. And when you depend on it as much as I do for business, it’s a major problem. I have had Mediacom give me some rebate on my monthly bill because I have two accounts. They can never get it straight. I was very specific on what address to come and see me with. But they go to the second address, and then tell me that I wasn’t there. It’s an absolute nightmare for me.

I have been a Mediacom customer for cable and internet for about 15 years and have always used the AutoPay feature for most of that time. I recently had to obtain a new debit card and have tried repeatedly for several months to get AutoPay up and working again. I kept getting bills with past due amounts so I would call again and try to get it set up. I spent a ridiculous amount of time on the phone and on the internet trying to pay my bill and get the AutoPay working again.

I've been with Mediacom for years and their cable service is okay, but it’s too expensive. I’m by myself and I don’t need a lot of channels and I’m not a sports fan. So I'm paying for things that I don't care about and I’m not getting any service out of. Also, the cost is going up every time you turn around. I need to get a package where I don't have all of those channels if I don't want it. Then when we had someone out here, the young fellow didn’t know what he was doing, though I called back and got the help I needed. I’ve also had times in the past where I wasn’t satisfied dealing with their reps, but the last couple of times have been okay.

I've been with Mediacom for as long as they've been in Grand Rapids. Before that, they were GBAZ Cable, and I just switched over. I have their phone service too, and its installation was fine. The quality of the service is also okay. The only thing is I still haven't gotten my cable bill yet. Still, I'd recommend it.

I had to move to a small town a year ago and the apts I moved into don't let us use satellite TV, leaving Mediacom. I on disability and live alone with very little extra money for frills. Their choices for anything decent on TV is sad. I'm stuck home a lot and it is my entertainment. I also need WiFi and was told had to take the telephone also. Just how it is. They didn't even hook up the phone portion, didn't explain anything to me. The internet was always down and it would be days before they would come. Their answer is always, "You live in a brick building, it won't get better." Should use Sprint. And please don't give me the same as you give everyone else. I have the app, too bad it won't work when I have no Wi-Fi. So I still pay my bills and move along.

Mediacom was the best one that I had heard of, so I went with them. The sales team was very cordial, prompt and friendly. They were good. It didn't take the installer long to install a new modem. I have a cable and phone service with them. I am satisfied.

Mediacom is more consistent and works better than the others. I have their TV service, and the quality is excellent. Their sales team was very knowledgeable and I had a positive experience with them. The installer was absolutely superb. And he found a defect that the other TV place didn’t find. I'm retired and I live alone so I watch a lot of TV and I'm very pleased with Mediacom's service.

I attempted to downgrade my service and I have gotten the absolute run around from Mediacom. After having spoken to now 5 different representatives I have been told 5 different things. Mediacom charged me over $30 more than was stated on my online account as due and will now not refund me. I was even told by one of the representatives to 'keep my receipt' for one of my transactions because I would be charged for the equipment regardless of my having returned it and would need the receipt to fight the charge at a later date. I have upgraded service before and have not been charged an additional fee. Yet, downgrading includes a nearly $30 charge, which every single representative I spoke with failed to mention to me. I wasn't even told that a technician would be on my property.

I got Mediacom in 2003 and back then, it was the only cable company here in Moultrie. And I’ve been with them ever since. When I’m getting ready to pay my bill, I speak with their customer service representatives and our interactions go well. They talk nicely, they're respectable, and whatever I call them about, they try to handle it and work it out for me. Mediacom is doing good, and I’ve already talked to other people to go with them. It’s a good cable company.

I made a mistake in believing that Mediacom knew what they were doing. I talked to the people in our local office here and that's when I got the original pricing. We agreed on a price but the first bill I got was $8 or $10 higher than that. I just got a second bill and it's higher than the first bill. I don't know if it changed, so I'm not a happy camper.

I lost my cable 6/14. I called to set up a service call for 6/18. The customer service representative kept saying she would get me in sooner. I specifically told her no as I will not be home. Apparently she changed it and they arrived while I was at work. No one from Mediacom contacted me about the change. So I call in today to find out where the repair person is and was told my appointment was canceled. Now I cannot get cable until this Thursday. I have gone a week without TV. Unacceptable.

Easily the most terrible internet/cable company I’ve ever had the misfortune of being a customer of. My area only has Mediacom for cable, so we got service. I'm not even a month into my service yet, and I’ve already had to call tech support SIX TIMES because their service messes up so often. One of the six technicians was helpful... the other five were clueless and made it clear they could care less about my satisfaction. One “customer service” rep even promised me a credit since my service wasn’t working, and supposedly scheduled a technician to come to our home and resolve the issue.

My cable box/Tivo just died. Soonest they can send someone is 2 weeks. Can't send a new box. Can't swap it with one from a local office. Nope, they MUST send someone out. 2 weeks is the soonest. I told them that I could get Dish out here in like 2 days with new service. They couldn't change anything.

I've had Mediacom's cable service and its quality and features are good. When I have a problem, I don’t have to wait a week or two to get it solved. Their customer service representatives always try to solve my problem without sending anyone. And then if they can’t, they send me someone right on. And the person that comes is always very nice and helpful. Also, somebody came out to put a different box in for my TV, and he was fine, too, and I couldn’t ask anybody to be any better. Everything’s good but I’ve got channels that I don’t need, and all I get are news channels, talk channels, and sports channels. I am an elderly lady on a fixed income and I was trying to get my cable bill down some, so I'm on the package that they have put me on. And I really would like to have different channels, but I can’t afford to go up another package. Other than that, I'm satisfied with Mediacom and I'd tell somebody to go with them.

After 11 years using this company for internet I moved... with which I then spent the last EIGHT months trying to get service to my new house... being sent letters saying line was laid and having to call for a person to come out to which on all 3 accounts was told no such line was laid... then call back. Then to be told to come back in the Spring and we will set up time to bury a line... never done!!! Can they return my 2 hours a day for eight months... noooooo! But they can finally tell me, FINALLY with no sorry for your inconvenience or anything, that, "Your address is unserviceable!!!" Thank you for wasting my time for 8 months and the not accounting my 11 years I used you prior! Horrible company and customer service. Never has a clue as to what is going on at all! Wish I owned this type of monopoly to which I could do as I pleased!

I got cable through Mediacom and they provide good service. The Mediacom rep answers our questions when we go in there.

I like Mediacom. Whenever you call them, they're right there for you and they'll try to help you as much as they can. I've been with them for a long time and they get the job done. I used to have internet, but I got it cut off because the cost was just too high. I currently have the cable and the phone, and I like the service. I got it all into one and it's a reasonable price.

We had an appointment scheduled for Friday the 15th. Mediacom called yesterday the 12th and offered to send someone today the 13th. They called today, the 13th to say they can’t make it and our next earliest appointment would be the 19th, 4 days after our original appointment that we didn’t ask to be changed. We have never had good service nor customer service with Mediacom, our internet goes out several times a day, sometimes for long periods of time.

My mother has Mediacom for her phone, internet, and cable. This company is a joke!!! My mother’s phone has not worked properly in weeks. I called this company yesterday and spent over an hour on the phone with them trying to get this issue resolved. I explained to the person I talked to that my mother is on hospice and is dying and they need to get someone out there to fix it pronto. I tried calling my mother again today to see how she is doing, and as usual the phone still doesn't work. I called the company back again today and let them know. I was furious that they aren't taking this issue seriously.

I have to pay $69.99 per month for the lowest speed internet. I was told they didn't have anything cheaper. I've had internet only in another state with Frontier for $35 a month. Mediacom has one of the highest internet services around. Do they really need money that bad? They know they've got you over a barrel and they take full advantage.

Every year we have start up troubles with Mediacom. We got the phone and the computer line and the installation is always a bit shaky. It works for two days and doesn't. And then a guy comes out and he goes, "Oh, this wasn't done right." He gets it fixed up and we're good as gold for the rest of the season. We use this only on a temporary basis. We live in the US for six months of the year and then we resign or cancel or do whatever and then in October when we get back here we start up again. So we're not a full-time subscriber.

I got basic TV and a telephone with Mediacom and I'm paying $175 a month. When I first started out back in the 60's, it was about $20 a month. But now it's getting out of hand. I'm retired and the bill is too much for what I get. I called them and asked if they could do anything about the bill and all I was sent was a TV schedule for the prices. So, I wasn't satisfied with my experience.

I ordered Mediacom internet on a Monday for my new home. That Friday they were to come out and install it for me. They never showed up. Apparently the person who took down my information got my address and number incorrect. So I rescheduled the installation for the following Monday. The service tech shows up and says I should have gotten a package in the mail with my equipment...never did. I called and apparently it was never shipped...their only option to help me, "oh, we can schedule another appointment." How many appointments and time off do I have to take for you to get stuff done right? Why should I take another day off for something else to go awry due to Incompetence?

I moved from Iowa to Minnesota about 1 year ago. I live a very small town (pop: 2500) and have 2 choices for internet: Mediacom and CenturyLink. Since CenturyLink thinks that 12MB is "fast" these days, I chose Mediacom. What a mistake. I bought a "package deal" even though I didn't need a phone and I dislike cable's double dipping of charging me monthly AND showing the same ads I get on free TV. I signed up anyway.

I was using Charter when I was in North Carolina and I was happy with them. When I moved up here, I chose Mediacom since they are with Charter. Their sales team was fine but the installer kept getting phone calls while he was here. Then somebody came in and said they had a meeting and he didn’t hook up the cable to the TV. He hooked up the three different color plug in things, so that was kind of weird.

We moved in last summer and we had CenturyLink but as soon as my contract was up, I left them. I called Mediacom because they were close to my house and if I have a problem, I can go over there. I also run over when my bill is due. I pay it every month and say hi to the girls. I'm on contract but I'm very satisfied with them. The internet service is good and I'm not changing. In fact, I've already suggested them to someone.

Internet service has been good so far with Mediacom and they are the cheapest for as many gigabytes as I can get. The guy who hooked up our service was really nice and professional. He was really fast and I was very happy with him.

Our TV and phone are hooked together with Mediacom. However, the TV wasn't working and it wouldn't turn on. I called MediaCom and told them that somebody should come because there is no sense to turn the TV on if there is nothing on. Their technician fixed it and now it's doing okay. Still, if one goes out, so does the other. Mediacom always sends a nice and helpful person. They fix it and they're on their merry way.

I needed internet and Mediacom happened to be one of two companies available where I live. They installed the cable which I could have done for myself as I'm a maintenance man, but they did it for me and it seems to work fine. My complaint is where I live, I'm the maintenance man for all the rentals. Every time somebody moves out and moves in where they get Mediacom, dish or whatever, the techs always run a new coax and don't take the old coax out. They take the old satellites in but don't take down the post. If anybody comes along with one satellite again, they leave the old one there and put a new one next to the old one.

My other family members had Mediacom so I also got them, and I like their service. The sales team was very attentive. If I have a question, I could call them. I wasn’t used to calling the 1-800 number that they gave me because I wasn’t sure it was a real number. But through their explanation and being patient with me and walking me through, I found that it was real.

I was a Mediacom employee from June 2014-July 2015. I left on my own accord for a better career opportunity that is when the issues started. I grew tired of the constant phone calls I had to make where I could only ever deal with an automated computer. So finally on August 21, 2017, I contacted a competitor and had their services installed. My account with Mediacom was past-due because I did not pay the bill. So on August 22, 2017, Mediacom "soft" disconnected my services by disabling my equipment, but, it didn't matter because the services were disconnected from my house when the new company came in. I never thought much about it. Recently my husband and I began the process of purchasing a house and when I pulled my credit there is Mediacom reporting to all three bureaus so I'm like okay... let me pay them. So I call with every intention of paying the full balance of my account to settle it out.

I went back to Mediacom for cable and internet because DISH didn't work here for me really well. Mediacom's service is a lot better and it has been in years. And dealing with them has always been good, though I want to find some way to get my bill down. Other than that, I’m satisfied with them. My daughter used to use the internet. And then I’m having some medical problem and so I enjoy a movie, though for a lot of times I do get tired. But I like weekly programs like CIA and Code Black, and I also watch Home and Garden TV.

Mediacom was available to me and when I moved here and I've been happy with them. A lot of my friends insisted that we could get a lot cheaper through the Dish and DirecTV, but one of the nice things about cable is we don't lose our signals in the air as quick as Dish, satellite or DirecTV people do. Their reps have always been prompt and they help me over the phone when I have a problem. When they're here in town, the tech comes in and fixes things right away.

We received our 3rd billing statement and the monthly balance had increased by about $10. We called customer service and we were told that the increase was because one of the TiVo receivers had been free for all this time. We did not know this. Also the Switch & Save promotion was good for 3 years. We did not know this either. Other than these we have been very satisfied with Mediacom tv service over DirecTV whom we had been customers with for about 12 years.

We decided to switch to our local utility company since our rates were going up by 50%. Our service was changed and new phone numbers were switched 6 days after our billing. Since I did not “personally“ call and let them know, even though I returned their equipment, I was being charged! Now I am being charged $562 for not canceling service even though I did not have Mediacom service! Buyer beware, this is the way they do business and I will never recommend or use their service in the future. If they were the last telecommunications place on earth, I would go without!

Mediacom is local and I've always wanted to try them. I got their Basic Family and their team has been so helpful. The people I've spoken to were very good as well. I added the Hallmark Mystery channel but I really don’t watch Hallmark that much and really haven't called to make any changes. I have also gone to Netflix but just use it periodically.

Was assured would receive two weeks credit for intermittent services from customer service from the time of the first call until repaired. Repairman was courteous, still waiting on credit on account. I am owed a credit, please reflect this on future bill.

Hi. I'm pretty satisfied. However the wifi feature stinks. It always freezes my tv and it drops calls and when we use our cells or tablet it takes forever to load. Improving your internet services would be wise. I also think you should have smaller priced packages for seniors who live on fixed income. Over 100.00 is difficult for people on fixed incomes to pay these leg payments. You don't tell people about all the other charges like, surcharges, and all fees included for 104 bill turns into 153 a month. Big difference! Otherwise service is ok.

Where I live, the internet companies that I could get are Mediacom and DISH. Since I don't like DISH, I got my cable, internet from Mediacom. Their technician came out to hook up their system but then he had to come back and redo it. The first time, I had a machete leaned up against the side of my door at the time and it was only my girlfriend and sister who were at my place. Their technician was picking up the machete among other things and playing with it. That upset me when I got back home and my girlfriend and sister told me about it. Still, the second guy who came out was professional and he knew what he was doing. Since using their services, everything has been okay except for all the prepaid channels and advertising channels.

I got Mediacom's cable service and when I called about something, they were on the ball. They came out, took care of it, and did a good job. However, there are some things that don’t make sense to me, such as why they got a channel that advertises this bunch of shows that don’t show. They show different ones. Also, sometimes the channel disappears. I'd be watching something, I get into it, and the next thing I know, the picture has disappeared. It gets frustrating. Then when I asked them about something, I never really got an answer on it. Other than these, I got no complaints.

Phoned MC due to issue of NOT being able to download MC email for over a month while we were out of the country. Although the Tech(s) were great, there was no explanation of why I couldn't get my email traffic for such a long time. The level 2 tech explained that we could have our email forwarded to another email address when out of the country.

I have been with Mediacom for two years. Cable and internet is always going out. I pay them faithfully. They want to charge me extra because they lost a payment when I have confirmation number. Horrible.

Mediacom was the easiest cable provider and my experience with them was very good. I got their regular cable service and their sales team was very polite. The installers were very efficient and they showed me how to use everything. Mediacom is well-organized and the quality of the service is good too.

We were always satisfied with what Mediacom did and it was quicker to do what had to be done so we kept it. We got the Cable TV service from them and the quality was wonderful. Their people are good, kind and understanding. I got the hands up for Mediacom and I would recommend them.

I live at the Lodge of Ashworth. Mediacom charges me every couple of months $4 just because I have a little adaptor. I didn’t understand this but they kept nagging me to get one and I really didn’t need one. I said, “I don’t need one” but they sent me one anyway. And then they charge me for it. They just say that’s the way it is and that’s every three months. And then I had a lot of trouble with them. I’ve mailed them the check and then they wouldn’t give me credit for it. It was a mess because that was a separate bill from my Mediacom bill because the lodge where I live pays my Mediacom monthly bill. But I had Mediacom Cable for 40 years in my house before I moved to the lodge and I didn’t have any trouble with them.

I've had Mediacom for 40 years, ever since they started, and I just shut their service off for a couple of months. I got their TV service and it turned out great. The quality of service that I got from my cable was fine. My experience with the Mediacom sales team was fine too. I just got the small package. I watch the news and the local channel a little while every morning and I'm happy with the quality of the stations. Everything’s fine and clear.

We have had Mediacom for years now and they are okay but the prices are so high. I only have the cable and it's real expensive. I'm disabled and I don't watch TV until about when I watch Jeopardy at 7:00 PM. It's just me watching TV 'til 1:00 AM. During the installation, they were nice and they knew the work downstairs in the garage. I liked them and they were friendly. So overall, I'm extra satisfied.

I moved in to my current place on April 10th, 2017 and our place doesn't like the big dishes around the building. I called Mediacom for service and I have been using them since then. The service is good but the only thing I wonder about is that anytime I make a payment, my bill seems to go up instead of down. I've been trying to stay with them and anytime I try, it seems higher than my incoming.

I've used Mediacom for the convenience and I got their basic cable service. The sales reps have been very good and the installation of the equipment was good too. The channel selection that I have has been fine and the quality of cable television service that I received has been good. There's an abundance of TV channels and I enjoy watching TMZ. There have been a couple of blackouts these past months which usually took a couple of hours to resolve. But when I called Mediacom and let them know about the blackout, they were usually aware of it already. Although there have been some blackouts here and there, the overall service of Mediacom has been okay.

The internet is continuously spotty. I have to reset my router multiple times a day. We currently have 100MB, and my internet rarely works. Customer service cannot do anything to help and it takes AT LEAST a week to get a technician to come to your residence to problem solve. They cut off my internet prematurely, and I was without internet that is essential to my academic career. If you have an option, do not get service from Mediacom! I had to use my phone as a hotspot, which uses LTE (the slowest internet available for cell service), and it was FASTER and more reliable than the service I am spending nearly 100$ on monthly. DO NOT WASTE YOUR MONEY or energy on this service.

I have been without internet and TiVo service since May 26th, I call and they cannot come until May 31. Really? I am fortunate that I don't use the phone service that comes with my package. Very disappointed with them having been a customer for over a decade.

I was with DirecTV for years and I just switched to Mediacom. The installation went perfectly, and we haven't had one problem with their service.

I have Mediacom's wireless internet which my husband needs because he has a defibrillator that sends signals to Greenville which is an hour's drive away. And instead of him having to go there every month, the internet sends signals of the defibrillator and that saves gas. When I went to Mediacom with concerns about my billing and the prices, the rep helped me as to how I can get a cheaper package. The installation was really good and the team's very helpful. Every time I call and they set up an appointment, they wind up getting here before the time that they said they were working which is about two days early. They're on point.

I got internet/phone from Mediacom weeks and weeks ago. The internet works fine but my problem has been that no one will show up to bury the cable. The gas lines, etc were flagged weeks ago and I was told it would be buried days after that. I wouldn't worry about it if it was in my yard but the cable is laying across my neighbor's yard and they can barely mow. I have made repeated calls to request it get buried with no success. I am so frustrated!

We tried Dish but we have so many trees and it didn’t work and then we got Cable TV from Mediacom but it was quite high. We live on a fixed income now so it’s hard to come up with that every month so I wish it was a lot less money. They had a little bit of trouble hooking up my new box that I have now but I like it because I don’t get to sit down and watch TV whenever something’s on. So, I just tape a couple of things at night when I’m at work. If I wanna watch it in the morning and when I get up, then I can. If I don’t, I can to it another time. My daughter told me about it so otherwise, we won’t have it. It is cool and I have it on now because they had something on about the Royal Wedding.

Mediacom is the only company I've had and I've had really good experience with them. Their team has always been here when we need help and they're here right away if something goes wrong. They are really nice and quiet. We've had the cable service for 15 years now and the service has been excellent. You can't beat the service. I couldn't get a discount but I figured as long as we don't have internet, I would like to make payments with 79, which would be very nice.

We live in an apartment and we can only have Mediacom here. The sales reps of Mediacom were really good and I liked them. They were on time and they talked with me decently so I could understand what they were talking about. They also had good knowledge of their product. I got Mediacom's basic cable service. The installer that came out had to go out to another room where the box was to put the chip that they use in it. Then he came right back and he was really good in programming the TV. He knew what he was doing and it didn't take him long to do the installation. So far, the quality of service that we've received from Mediacom has been wonderful. We've been having good channels and there are some that we like. Mediacom does a good job and we like their service.

I'm not that satisfied with Mediacom. The service is okay, but when I get ready to change the station, I get the menu and all of that and I can't get back where it was. By the time I get back, the program is over. I called the younger person and they'd figure it out. Also, they need to improve what's on their information in listing. I've had CenturyLink before and it's better.

The apartment where I live in is in a package deal with Mediacom. I got basic cable with Mediacom then I got the internet. The guy who put it in was really nice. He had a little trouble getting it to start working and then it didn’t work at all the next day so he came back out and fixed that. And since then, it’s been fine. However, I just got the bill a couple of days ago and it is supposed to be $14.99 a month and $14.99 for installation. But they charged me $29 for installation and then they charged me $14.99 for the internet, $10 for a high-speed modem and another $15 for the equipment rental. It’s very deceiving and a little high. Also, I will have the wifi put in and they charged me about $9.

I've been with Mediacom for about 30 years. Back then, they were the only game in town and they have since changed their name two or three times. The contact with their sales and customer service people is average. It usually takes a little while to get a hold of somebody but their cable service is good.

Mediacom was recommended to me when I was down there in Rock Shadows, so I got their service. The sales reps that helped me were great. They were courteous, fast, and efficient. Mediacom hooked me up with the cable and the installer that came out was good. I already have the box there. But I'm up in Alberta right now and I cancelled my Mediacom service when I was down south, but I plan on connecting it again when I come back in October. I would recommend Mediacom. The quality of service that I had from them was good and I was well-satisfied with anything that they did for me.

I’ve been with Mediacom for a long time and they have the variety of channels that I want. They are very responsive and nice when I call them. But the service technicians that come to my house are not very knowledgeable at all, and usually it takes three or four times for someone to come out before our problem’s fixed. They came out for our internet months ago and we had to have four technicians come out. But the overall quality of service is very good and I would recommend them.

I got the phone, TV and internet from Mediacom and I don't like their service. The TV goes off every now and then, and then it stays off for a while then it comes back on. And it takes out the internet and the phone goes off, too. I also don’t like the weather channel, which tells me what’s going on in Los Angeles half the time and the local 8s don’t come on half the time. I watch a lot of the weather channel and I watch a lot of local 108 but I don’t even get a local 8 half the time. It’s getting a little too expensive, too. I have to think about going somewhere else.

We had Mediacom, we switched to Windstream because they had a good deal. But then, when we were Windstream, we were having a terrible time since they didn't have good service. So, we decided go with Mediacom again. Thus far, we have no complaints with them.

Mediacom was a nightmare when we first got it installed. We waited and waited and they ended up sending a tech over to the place we moved from to install our cable instead of the place that we moved to. But when they finally got here, they got it hooked up and everything was okay. We are also having a lot of problems with some channels that we don't get. Sometimes in the middle of a show, it will freeze up. But talking to someone from Mediacom usually goes pretty good.

I’m thinking about taking out the television part of our Mediacom subscription and keeping the phone because I only watch one channel and it’s silly spending that kind of money. But as far as the service goes, nothing’s wrong with it. I’ve got the phone company with it and I’m happy with it. I live in an apartment complex and there’s a few dishes. I have a dish and I had DirecTV. And I was unhappy with Mediacom when I switched and they wouldn’t let me take my phone number. I had to get another one.

We've had Mediacom for 10 years and we’ve been happy with it. We just have the internet now and we’re more than satisfied with the service.

Placed order for service change in March 2018. No one called back to schedule service call to home. Called again in April. Set up again. Customer service rep said I will be billed new billing amount starting with the date of call and scheduled service call for Saturday 8-12am. Tech calls after 5 PM and apologizes and says someone will call to reschedule. No one calls. I call again and have to go through negotiations and the csr tells me my bill will be around $20. I have to call to reschedule appt for a Saturday as they won't accommodate with minors. I get my bill and it is the same $243 and have not had premium HBO, Starz, Encore or Oxygen channels since March 2018. The supervisor tells me they will give me partial credit. For one month, but not 3 months I have been without the channels

I've been in my apartment since 2002 and I’ve been with Mediacom ever since. The service has been great over the years, and my favorites are whatever I find on TV, mainly the re-runs.

It has been a pleasure having a reliable and prompt internet service. The cost is on par for a family on a strict budget and I am more than satisfied with the speed. I've had a few minor issues that were addressed and taken care of expeditiously. Thank you.

I'm in an apartment and my Mediacom cable came with the rent. I have HBO and Starz, as well as their normal service. I've been with them since May of 2017 and my experience has been good 98% of the time. But I had a 2% issue that kinda caught me off guard a little bit. When I'd be watching various channels from 10 o'clock in the evening onwards, the picture would do what I referred to as a little bleeding. It didn't freeze out but would do an almost Venetian blind-type-thing. I wasn't too freaked out but it went on for a couple of weeks. So, one late night, I decided to touch base with them about that. I very nicely called and they made an appointment. Then a very nice guy came out and checked all the outside things. He said that everything was fine and decided that possibly it was my box.

We have been a Mediacom customer for about 20 years. Every year service has gotten worse! You call for service and they say they will call back within 48 hours and of course you never hear from them so after 3 days you call again and get someone in eastern country who has no idea what to do and they promise someone will call you back in 24-48 hours and 3 days later you call again and this time ask for a manager. What a joke! Never ever have I had a call back from a supervisor/manager after asking several times for just that! The last issue was finally fixed but we just happened to check the channel after it not working (sound) for two weeks to find the sound had come back but never a call back from Mediacom. I can see switching soon as this is unacceptable!

I rent and I can't use the satellite. I've used Mediacom for over 10 years now and I've been happy with my cable TV. I like the price and I'm happy with the choice of the Starz on Demand at the movies. When I have any problem, they resolve it with little knowledge from me because I'm old school and I don't know a whole lot in that. I just tell them the problem and they fix it.

I've had Mediacom for more than 40 years ever since they came to Vinton. Almost everybody we know has Mediacom, too. We have Mediacom's television and internet services. And so far, it's really good. When we call, they come. It might not be that day, but they usually come promptly. The only thing is I wish the prices wasn’t so expensive compared to some of the other cables. Also, we don't understand why on some of the channels, we have two and three of the same thing. QVC is on three channels and some of the news is on more than one channel. They should take some of those off and put something worthwhile on those channels instead of having so many duplicates. But other than that, I haven't had really too much trouble with Mediacom.

After 60 days I finally have internet service. It is a very slow process and can be very frustrating. The service is great, just wish they were a little quicker with the install.

They monopolize our area in DE, so they have us over a barrel. I've been paying $123/month for internet and basic cable for the past year, and they just increased it to $154/month. I called them to ask them why, and they said "because they had a price increase, but we're still getting a great deal." I could get DIRECTV, but then I would have to go through Verizon to get WiFi, so Mediacom knows the people in this area have no choice, so they ** us. We don't have a contract with them, so I can cancel at anytime they said.

I've had cable since it first came out, so I used Mediacom. My experience with the sales team was great. It took a couple of days, though, for the installer to get out there. I've been paying my bills a little bit over, like if my bill was $129.17, I just went ahead and rounded it up to $130. Mediacom has been doing fine and the quality of service that I have received from them has been great. If there were any disconnections or interruptions with the cable, it was not their fault, but rather it was mine. I like Mediacom and I like being able to watch the wrestling programs.

I have Mediacom in my house and I'd recommend them. My mom also got Mediacom service for a short time when we thought that she could live at Cambridge. Mediacom is free there and my mom wanted to have the DVR, so that was what we ordered. We called and scheduled, and Mediacom delivered it. But when they were supposed to come out to install it, my mom was in the hospital. We rescheduled the installation and the same thing happened the next time, so the DVR was never even taken out of the box. My mom has gone back to the nursing home and we just cancelled the service. We had to call a couple of times, but there were no difficulties in canceling.

There's only one cable company in this region, so I went with Mediacom. I have their internet service. The installer made a pretty good effort to install it. But I was trying to get a longer coaxial cable and the installer wouldn't give me one. He wanted to charge me for it. Other than that, the quality of service that I received from them was pretty good.

Mediacom's prices are better than other companies. Their sales team was great and they answered questions that I had and pointed me in the direction of the best options for us. The installation was great and the installer checked everything out when he came and did what he needed to. He was in and out within 20 minutes. I have the internet and the cable, and they're so spotty. Sometimes our cable is in and out, our HD channels are a little bit finicky, and our Wi-Fi cuts out every once in a while. But usually, everything's back up and running within an hour or so.

I was with AT&T before and I did not like that they went up on their bill. I have Mediacom now and the installation was great. Sometimes I pay the bill over the phone and I sometimes cannot get my account number to go through by saying it out loud.

Tiling or pixelating is rampant; it's present 95% of the time. Tech has been out 5-6 times in the last year. Internet service is slow and spotty. Neither of the two devices have ever been optimal.

It was a Mediacom problem they broke it when they maintain they lines before the problems begin, problem was on the a Mediacom lines only, and they still charge me money for fixing and tech guy come in 3 times before somebody fix it outside on the Mediacom lines, Mediacom need better and smarter tech people before they come in to my house and never charge me for Mediacom mistakes. And keep working on better and more stable internet network please!!

We’ve used Mediacom for years and when we recently moved, we took them with us. Initially, we were worried when we were moving from apartment to apartment because we thought all this was gonna be a pain in the butt. But the gentleman that helped us made it real simple and he was real good about it. Then when we had the guy come here to do it, he was quick and did it easily. It went smoothly and we were really surprised. We have cable TV and internet with Mediacom and they seem expensive but we rarely have any issues with their service.

After I put a review on ConsumerAffairs, Mediacom did reach out to me. I did finally receive the monthly discount for my internet service. Although the amount was different than what I was told upon signing up with Mediacom, I was satisfied they were willing to give me a discount. They also made the discount retroactive to the start of my service, so that was very nice and helpful.

Overall, Mediacom made things very easy and my experience with them was very favorable.

Expensive service, but really the only provider we can use at our vacation home in Ocean View, DE. We used to use their cable service, but that is so abysmal we dropped the cable and use Slingbox and Roku now.

Had a router issue. Two young men came to my house and were great. Fixed the problem and were fun to have there. The customer service from Mediacom has gotten much better in the last year. I gave a good compliment let this message pass.

Changing service from DIRECTV to Mediacom - The change went much smoother then we had anticipated! The installer was so helpful. He took time to adjust our old TV to a brighter picture. He instructed us on how to port over our old telephone number so we wouldn't have to adjust to a new one.

My husband and I are opening a second business. We currently have Mediacom for an internet provider at our home. Since we have never had problems with it we decided to use it in our new business. We currently are using AT&T in our first business. We thought it would be a good idea to use a different provider this time so that if the internet went down in our first business, we would have another source to conduct business on. I'm so sorry to say but it has been a nightmare from day one. If I could start over again, I would go back to AT&T.

I called several weeks in advance to explain we were moving and wanted to transfer our service. I explained I had purchased a modem and wanted to use it instead of the rental. I was told that was all fine and I would be charged a $29.00 transfer fee. We also discussed continuing internet service over the summer even though we would be in Illinois. I was told I would be charged $10 a month over the summer which I wanted to do since reconnect ever fall was a hassle. When the tech came out and was here about an hour or so I was told he could not proceed as planned. He mentioned something about a lot more fees. I was so frustrated that I said to just cancel our service for now and maybe restart or research other options in the fall.

Mediacom customer service people are always very friendly, helpful and patient. Also, when you talk to a computer instead of a real person, they go through each step very clearly & if you don't understand they direct you right away to a human. And their internet service pretty much never goes out. Speed of the internet is really fast. My only complaint is their pricing, which seems to be always increasing.

I have been a Mediacom customer for 10 days and have been very happy. They have been very responsive to my questions and I’m extremely happy to have internet that’s twice the speed I was used to and far more TV channels for only $15/month more than I was paying.

When we first moved here 4 years ago, we tried MediaCom & it was an ultimate fail for us. I honestly believe it was the tech but no one was willing to fix it or anything. After 4 years of AT&T, we tried MediaCom again. It's been a lifesaver, and a money saver! We are extremely happy with our connection speeds, and the fact that we can have a home phone if we choose. Thanks MediaCom!

New contract. Did not know I had voicemail. Lady helped me to get my messages again. She was very helpful and patient. Would of helped if I was told I had voicemail when I got new contract. She was very professional.

For the most part when I deal with Mediacom they help me out without too much trouble but there was this one time that I called up for my bill and I was in the midst of getting my phone and tv along with my internet to you guys and when I asked the person I was talking to on the phone what my bills was going to be she told me it was going to be about $133.00. If I remember correctly all I know for sure that the amount she told me was more than the amount I was told by the person that set up my new services. So by the end of the conversation the lady on the phone offered to give me a credit that was the difference in what I was told and what she said which I already paid. So when the person that set up my new services seen that I received that credit on my account she told me that she couldn't do anything with my account anymore and she said she looked into my billing cycle and told me that nothing had changed.

My wife and I ordered cable television mostly to watch NFL (National Football League). Upon receiving service we later find out that one of the primary channels (Fox) to watch NFL wasn't even offered and it was part of the package we paid for. In our bundle package we also have internet service. I am very unhappy to have been urged/pressured to buy the higher internet speed in fear we would run out of data. Internet service should be unlimited for all internet packages and the rates should reflect this adjustment.

I've never had a problem with Mediacom. When I called to get it set up the person that took care of me was very friendly and professional. She was able and ready to answer my questions. I would highly recommend Mediacom to a friend.

The people on the phone were very helpful, kind and friendly. The issue is with the On Demand. We watch a TV show and it get half way through the show and blinks off. When you go back to resume it starts the entire show over again. I have unplugged, reset, everything they have had us do and it still happens. Extremely frustrating. Not happy with the On Demand and realize it's not the people I'm talking to their fault. Maybe someone will figure it out...until then I'm not a completely satisfied customer.

I like Mediacom's accessibility, and I wanted the TiVo. We have Mediacom's internet Wi-Fi, which is one of the higher rates because my son’s in college. Then we have a main TiVo in the living room, two in my bedroom and in my fiance's bedroom. And we also have phone service that we don’t use but was bundled so it’s just there. When they put the TiVo in and all the new boxes and had to reconfigure everything, they had a subcontractor do it and he was not good. And he sold a bunch of my son’s CD games. We filed a complaint against him and Mediacom apologized. He was no longer working with Mediacom but we never got recompensed for it. But the next time we had a problem, somebody else came out and they were able to fix all the things the subcontractor dude wasn’t able to get up and running.

Great service. We have been lucky with NO outages. Keep up the great work. Whenever your people have come to help us with a problem they have been just Great, happy, and very helpful. They have always been fast and prompt. We are on a old cable line out here and they always seem to find a way to get us up and running in short order. Please thank your repair persons for us, they are the greatest. Thanks again.

Our ongoing experience with Mediacom has been less than satisfactory, and if we had a viable alternative we would most likely change providers. We have subscribed to Mediacom Cable, Internet and telephone since we moved into our home in 2013, and added the home security package later. Our satisfaction and customer service has been mediocre at best.

The cable that was installed was supposed to be buried within a few days -- is still laying on the ground. My brother in law was picking up the yard to cut the grass and he tripped over the cord, he is still suffering with his neck and shoulder from that fall. I had him call to report the cable not being buried. As of today it is still not buried.

I had problem a problem with accessing features. I would follow steps to turn on for example "Do Not Disturb" and yet the feature would remain disabled. I would have to call tech support which I did on 2 occasions in 4 months. Upon the second time I had this issue the 1st week of May 2018, tech support fixed the issue and assured me that the features were enabled and I would be able to change them at will henceforth. The next day those features were completely removed. I no longer had voicemail, do not disturb as features on the splash page. So the features I told tech support that I frequently used were removed as if it was a punishment for complaining about accessing them. So if I have no control over features and if features that I frequently used are deleted from my account what's the point of offering a service that is terminated at will? That is deeply disturbing and altogether useless.

Just don't get enough cartoon channels. Grandkids love Nick Jr but want more Mickey Mouse, etc. Wonder what you have to do to get more of these channels. With DirecTV we had a lot more choices and it came with our package. I don't think we should be charged for more cartoon channels. I do want to check and see what we would have to do to get these

The channels we are receiving are great. Love the On Demand feature. Really like the Guide features, allows me to know what's on and when far enough ahead to make plans and get my household duties done in time to enjoy the programs I and my Husband really enjoy. The internet service is outstanding. No problem with loading pages or downloading information or movies.

I called because I was having problems with my internet and wifi. They came out when they said they would, identified the problem and the fix it. Guy came the next day (on a Sunday) and fixed it. I've always had a good experience except years ago when the problem wasn't resolved after three visits.

When Mediacom Works it's great. But most of the time connections are too easily lost, and while streaming content there are times it buffers for minutes. When it works I'm getting 150 MBS, but reliability is bad. Had to have Mediacom out twice in one month, last month.

Sorry to hear that we can't put our T.V. on vacation time while traveling for three months. Need to keep phone service for security system. Going to have to look for another carrier that allows it. Seems a waste of money to pay for something not used.

We've been a customer for almost 20 years, and we get no special deals even though we have all 3 services. The price just keeps going up and the channel selection is very poor unless you keep paying more for what you want and then you have all of these channels you don't want. We watch none of the Sports channels but get charged for them anyway. If we had another cable company we would change today. Our bill went up $40.00 in the last 2 billing cycles, while they give new customers a sweet deal the faithful customers get stuck holding the bag. Mediacom should maybe take care of their existing customers first.

Your technicians were prompt, friendly and very knowledgeable. It was a pleasant change from my previous service provider. I would recommend your company to anyone looking to change their internet provider. Thank you for hiring such pleasant and capable employees.

My internet still doesn’t work after the service so I feel like it’s worthless and a waste of money and it says I have a proxy server and your people can’t help get it off my server so I feel ripped off and my children still can’t do homework. I have had lots of problems with your service.

Moving to different location. I talked with a representative about a week ago. I didn't get her name but she was very helpful. I realized that I needed to change the date of the new installation. Today I talked with 'Katie' and she was also very kind and helpful. She was able to make the schedule change quickly and without questioning why or anything. This was a great relief and very helpful to me! Thanks.

I had great service with the tech that came to my house to help me with my problem. Unfourtantely, the modem they said should work with their service did not work at all. I had returned the modem for a new one, but still the same problem. Might need to update your Modem list of working modems.

As a new customer we were signed up for electronic billing without the tools by which to access. Your system is not user friendly and neither is the information provided adequate. System is not current with the rest of the industry! Bring the viewing menus up to date. More times than I can count we couldn’t access on demand. Programs take a week to show up on demand. Really!

One of my issues is that it not very easy to determine what specific channels you receive. Many of those listed are not with the package you have. It would be nice if you could create the channels you watch the most into your own personal "favorites list".

The service person was very thorough and pleasant. Everything was done and he ended up here longer than expected. But everything did get done. Would highly recommend him for anything. Mediacom is the only company that could give us all three items in bundle. Internet was not available thru DirecTV which is what we had previously.

No direct number to get through to a real person. TV loses local channels too often. Then we have to wait 4-7 days for a service call! A handful of servicemen don't know how to rectify the situation. We have the trio service with TV, internet & phone with Mediacom. TV has the most trouble!

Did not know how to get out of "YouTube" on my TV. The customer service representative told me how to do it. She was polite, friendly and very informative. I would highly recommend Mediacom Cable TV to everyone. High Speed Internet as well.

The gentleman was very kind and experienced. However, he was unable to do the simplest request because of company policy. I had an electrician prepare the way for cords (or fishing) to be dropped down the inside wall for two wall hung TVs. But he said it was company policy that he couldn't do that because he would have to remove the TV off the wall to initiate that drop and he wasn't allowed to do that. Consequently it cost me a lot more and also I have a small box that is just dangling a foot off the floor. Except for this policy, the man did his job well.

This month's bill included an adjustment for Chapter 11 bankruptcy. I had to call to get it taken off our account, we did not file bankruptcy. It belonged to a similar named company in Texas. No one bothered to checked the account number and location information before notating our account with such a negative amount. It's disconcerting that more attention was not given to such a legal proceeding.

My service is great. I get the internet speeds I was promised and customer service takes care of me. I do wish it was easier to port forward and create static IPs. The current router interface makes that difficult. I own my router so I should be able to configure my network the way I would like.

It seems to me that Mediacom only calls when there is an new service available, such as a reduced number of channels for a different price. If this is true, that is great and please continue to respect customers' decisions. Charter, for example, used to call me about once a month to try to get me to add cable TV and phone. I was internet only, as I am now with Mediacom, obviously I was aware they had TV and phone and chose not to have them, so I didn't want to be bothered taking calls about it. The internet has been very reliable. I have never called customer service so I can't speak to that.

Very expensive. Not happy with internet. And I am always Being charged because they say I use too much data. Of course, when I call they just say, "Pay us more money and we will increase your data." The cable is already very expensive.

This was, for all practical purposes, the absolute worst experience with a media company I have ever had. I tried to upgrade my package 3 times, in the 3 day I had your service, only to be told a tech had to be dispatched and there were no appointments scheduled after business hours. I work a job where I can’t get away. Why, in the 21st century, can’t Mediacom send a command to the embedded MCable card in my TiVo box to enable more channels? Why did I have to be there for a service tech to come out and call customer service and ask them to enable channels? This was the line I was fed from Your offshore based call center.

I pay a lot of money for high-speed Internet service, and I have no problem with the download speeds, but the upload is sometimes less than 1 mb per second. That makes it very difficult to do Facebook Live or even to upload a video to YouTube. I have a home-based business and need a good Internet speed. I am supposed to get "up to 10 mb per second" but I never, ever even approach that speed. If there was a competitor I would go to it. I have called many times. Tech guys have been to my house several times, always promising to "report it up the line." Nothing much happens.

I am happy with the service. Was not happy with the person who installed it. He left his garbage, didn't leave a receipt for payment and didn't leave a program guide or explain anything. I called and they did give me a 20 dollar credit on my bill for the problems. Should have been more.

The price of your service is getting totally out of hand, I'm seriously thinking about switching to a different provider. I've had some real good offers from others. Plus there seems to be too many time channels get interrupted by loss of signal.

Tech showed up as scheduled (i:12 on 8:00-8-8:30 window). Took 10 minutes analysing electronic wave mapping for all cables off our pedestal. He showed me where my neighbor's cable had gone belly up and the two days they worked with it, then that they had tweaked our cable to get us working right. Explained in words I could understand, answered all my questions, very congenial, everything is copacetic, as Scatman Crothers would say.

Got the service in January. Should have been December. The tech cancelled twice. Once the service was installed the first month there was no internet. Called another technician. Never showed then they sent a master technician.... the first month was free but didn’t have no service. Should have been compensated. The service is horrible and the technicians are as well.

The installer left my outside power/cable box completely trashed. He had cigarette butts and torn twisty ties all on the ground after taking an unnecessary 6 hours to install everything. Then my services weren’t properly installed at all so I ended up cancelling altogether. Poorly trained and terrible customer service.

I've been customer for 20 plus yrs. Last winter had new cable ran to house. Cable not buried. When reusing cable was not told bill go up after first yr. I also called about internet. They said was turned on. Don't think that happened. Speed not any faster. Love Mediacom. One company to deal with just not happy at this time.

Mediacom has frequent outages. And at first, their speed was excellent and service dependable, until they oversold our area. Unmet promise of upgrade to fiber service for our rural area.

I signed up for Mediacom after retiring from the military and returning home and the experience has been atrocious. The first issue was the internet constantly dropping for the entire neighborhood. Sometimes the customer service was exceptional, and we (the entire neighborhood) were coached through the process of verifying with the neighbors that it was not a single house to get service dispatched to fix it. Often it the problem was fixed within a day if these procedures were followed. Unfortunately, at other times, after being coached through the process, we found customer service agents that refused to follow the steps and were clearly lying to dozens of customers in the neighborhood. Eventually, the entire neighborhood was hacked off and began sending a continuous stream of complaints - only to discover that the problem was an infrastructure issue that Mediacom had known about for months.

We have had service with Mediacom for some time and the last year we have upgraded our package and it have had nothing but issues. We have constantly called and had people out who said they have fixed it and then within a month have somebody out again. Today we had somebody out and within an hour we started having issues again and now our internet is down and we have to wait once again for somebody else to come out. When we called in they said they fixed it. Within 15 minutes it was down again and now another service call. We are seriously looking for other service.

My dad had the satellite and we cannot watch TV every single time it rains or snows. We signed up with Mediacom and had a good interaction with them. We got all 3 services, the internet, phone and cable, and the guy who came for installation was really friendly and he knew exactly everything. He was in and out in half an hour. The quality of the service is good.

We had been with DirecTV for two years then we checked different options and Mediacom gave us a good answer. We signed up and we've had some calls since then to them and we've always had good help. We have the phone, cable and internet and the installation was very good. The young man named Seth was very pump doing his work and then he explained it all good to us. All's been good in our experience with Mediacom.

The internet service is much slower than when I lived in another county, which can make my job very difficult. However, the service is decently priced for the area that I live in. The technician who installed my service was polite and knowledgeable, even installing my service while it was pouring rain outside while he was trying to run the cables to the house. When my modem had not arrived when it should have, the customer service representative who took my call was very polite and had the modem overnight shipped to me.

We’ve been with Mediacom for about 20 or some odd years. We have their cable service and so far, we've had interruptions. In fact, a few months ago, they reduced our bill for one month because we were out of the service for several days a week or more. But it wasn’t a fault of theirs. Lightning struck and got two TVs, our phones, and the internet. Mediacom had to put in new lines in the back across the property line and we thought it was gonna be forever before they got it done. They were finished within a week to 10 days and I would recommend Mediacom to a friend as long as there'd be no problem.

We had an appointment for Wi-Fi hookup. They gave us a four hour window for their arrival time. They didn't show up in the 4-hour timeslot. It has been two months now and they never called or contacted us in writing. It's as though they totally forgot about us. It's like they totally forgot about us. Now I've decided we will do without Wi-Fi rather than put an extra dime in their pockets!

I am satisfied overall at this point. But not thoroughly pleased with internet download speeds... they never match what was advertised with the package. e.g. I pay for a 100 Mbps and it rarely is above 65 Mbps. I utilize the 2.4 GHz and 5 GHz at different times of the day, night and with varying in-house supply demands. Still never performs as quoted. Also, WiFi signal drops too often causing my security cameras to go offline!!! That’s annoying for sure. Mediacom has no explanation for this issue!

I've been with Mediacom since they first came to De Moines and they were Heritage Cablevision. I never felt any need to change and I just kept my service. I get the channels I want with the family cable TV and I'm not interested in getting any more involved as I don't like any extra equipment. I've called them before when the cable hasn't been good, but then it was because there had been an outage in the area and then it got back on.

The quality of service of Mediacom is really good. I got their basic cable service after always seeing their stuff on TV on how they great they are. Their sales team did what they said they were supposed to do. They were polite, courteous and kind, and it was a good experience. Then the installation also went fine. I’m disabled so I don’t get out much, and I turn the tv on then find something I want to watch.

It is very expensive for what you get. Everything you have you have you have to pay extra for. I'm going to drop it as soon as the basketball season is over.

When we moved from the south side of Des Moines to West Des Moines, we had a transfer of service with Mediacom and they charged us $200 for it. The price got me and I told my husband that I didn't know why it would so much to transfer the service. Other than that, we have cable, internet and phone service with them and things have been pretty smooth for the most part. I like Mediacom's service and I stick with them because I don’t really have any problems. I don’t care for DISH because every time it storms, it seems like it goes out. The only thing is, I’m paying $162 a month to Mediacom and it seems to keep going up. I wish that their price wasn’t so high. Every time DISH or DirecTV comes around, they keep telling me they can get it cheaper. But I don’t like messing around with stuff and I like keeping with what I got.

The cost is way too high and we use about 5 of the TV channels. The internet is slow and at times neither of them work. I have not been able to get any fix on these troubles.

This company cannot keep anything running. My TV, internet or phone and sometimes all 3 were always on the blink. Sometimes took weeks for repairs, or would have the servicemen tell me I was getting the required internet speed when simple tests proved him a liar. I literally had them out almost monthly trying to keep the system running. Then having to deal with all the little darlings in the Philippines who answer their calls is most annoying. Surprised they are still in business...

I have Mediacom for about 20 years now and I have them for internet, telephone, and television. So far, I've had very good success with their service and very few complaints. Recently, there are some flickering going on on the side of one of my televisions and a technician is coming out for that problem. We couldn’t quite resolve it over the telephone, but everything went fine and the person that was helping me didn’t seem to get frustrated.

Mediacom is the only cable company I'd get where I live and I've used them most of my life since I moved here. It's the apartment complex of 80 apartments and no one could have outside antenna outside their apartments. That’s why everyone uses Mediacom here because they didn’t wanna have DISH come in and put a separate antenna outside of each apartment.

Mediacom is the only cable company in this area and I live in an apartment where my landlord does not want me to put a dish on the house. All of my services are through Mediacom. I have TV, internet, and phone. They did a very good job when they set everything up and I have had good service with them. They come when I call them and I have no complaints. Everything is well with me and Mediacom.

I have had Mediacom for over 2 years and I have had nothing but issues. Yesterday I called to downgrade my service because the prices of gotten astronomical for what you get. They show up today put a filter on my line. Now I have zero TV and I am supposed to wait again like I've had to do every other single time that I've had an issue. I feel very sorry for the people in the customer service end of this company. If I ran my business the way this company was run I would be out of business. All I ever hear is, "I'm sorry, I'm sorry, I'm sorry." I'm sick and tired of I'm sorry.

I have been a Mediacom customer for so long, I forget how long. Definitely more than ten years. Everything I have with them (telephone, TV, Internet) works as it should. I have had two or three call out visits, mostly to sort out problems following severe weather. All professional and courteous. Two days ago I received 5 letters, same day. They were notifications that copyrighted digital material has been downloaded via the IP number assigned to me. The materials mentioned in the letters are all fairly benign mainstream TV shows that my daughter watches via her Netflix and Hulu subscriptions. I have confirmed that she does have current, valid subscriptions to both.

I got tired of DISH always shutting off in the storm and Mediacom kept right on going. But I’ve shut Mediacom off too. All I was getting were three stations anyway. Why pay $50 for them? Otherwise, everything was okay and the service was great. I’d tell others to hook up to them. I just needed to cut down on some bills and Mediacom was one of them.

The Mediacom salespeople were very good. The service is also very good and I’m liking it. But you have to watch the price. Our previous company kept upping our price so we chose Mediacom but when their price gets too high, we would go to DirecTV.

I got Mediacom as my phone cable provider as I wanted to get some local stations. Up until 6 months ago, it was great. There was a squirrel that had gnawed through their wires. I did not want to be without a phone overnight. Also, I was telling others that the problem was not in my house. Nobody would listen, not on the phone nor in person. Fortunately, I had Craig yesterday and he finally listened to what I was saying. He climbed a pole and found that the problem was a squirrel that had gnawed through their wires.

I've had Mediacom for 15 years now. I watch cable everyday. They have good service and everyone's been really nice.

I just moved to my parents' house and I've only been in here for three weeks. I was going to be calling Mediacom because I went down to go and pay my bill and they said my bill was $400 and some. And I paid my bill every month, so I don't know why it's that much. Since I had just recently moved I realized we pay a month in advance and I understand that but how does my bill get to be that high when I paid my complete bill every month so I'm not happy right now. They're doing crappy. This was a transfer. I took all of my old equipment and all they did was come and hook it up.

Mediacom charges too much. I'm looking into getting another company. I would have stayed with them. I have TV, but I don't watch it that much and I can't afford to pay a $100 just for the regular thing. And when I do, I just watch certain stations. Nevertheless, everything else was fine. Whenever I had any problems, they were very nice and they would help me. That was why I stayed with them. They always took care of that. The installation went fine, too. They came and updated it when they had wires and they changed it and fixed it.

With Mediacom, you can get the phone, the internet and the cable bundled. They are also more local over other companies. It’s right up the street from me too. The cable has been getting so high lately and when we switched over, the lady who works in our local office helped us out a lot. She got us into a really good low plan and we got it to a lower price which I really like. We have a lot of cable channels but we didn’t go crazy with them. We got the main, basic and family cable, and we have to order the other ones if we want them but we like everything else with it. There are a lot of good channels. I also like this one because we got stars with it. We got Encore too.

We moved into a retirement home and we were setting up the system. I had one fellow from Mediacom telephone put in a modem. I called them and the office made the appointment. The man came on time. We had a little trouble hooking up the telephone because I had mixed some telephones. He told me what to do and then he left. That was satisfactory. We also watch television every once in a while but the system is not very good here. The television is completely different here from what I’m used to. I’m not very happy with the cable. But Mediacom is the only thing we can get here and I wish I had a different service.

We didn’t have many cable or internet companies 35 years ago when they came to town and the kids agreed that I hook up with Mediacom. I can't afford what they were going to charge and when the customer service rep looked up how many years I’ve been there, they worked with me. But other than that, if it goes up for some reason again, I told them I'm just going to have to cancel because I'm up there in age where I really don’t need it, so things are going to start dropping for me. But as long as they work with me, I'll try and hang on. So they’ve been real good. I have the TV and I don’t have a big selection. It’s more than what I need and when summer comes, I would be watching TV hardly at all because I’m outside. During the winter, I still have to go out and do chores.

Come in to house and went to work, with mins. Figured out the problem and everything back in order. Thanks. Great service. Have not had any trouble since. Gave us codes to try, and we call anytime problem occurred. Big thanks for services. Customer service on phone was great. They tried help me through problem, then made the appointment for the next day. Thanks to everyone at the services center.

Mediacom is the only cable company I’ve ever had. I’ve had them for 20 years. I'm 79 so I watch a lot of TV right now because I don’t move around too much. I have the cable in the two rooms and the DVR in the living room where I can record programs. I had trouble with my bedroom and I let it go for about a while because I really wasn’t using it. I couldn’t sleep on the queen-sized bed since it was too hard and it hurt my hips. Then the church that I used to go to helped me get a twin bed. I called Mediacom and they came and helped me get the TV fixed. Then later, not too long ago, this TV went out. They came out and fixed it so I've got my TV going. Whenever I've needed help, they’ve come right out and helped me.

My daughter has an account with Mediacom and she is happy about it. She has cable, which she watches from mostly in the evening, and the internet with them in her house. The installation and the guys were all good.

I finally got Mediacom and was very disappointed. It took three service calls to get everything fixed. I would have dropped Mediacom, but the last service guy was excellent. He needs a raise! The rest of your customer service people suck, they have no clue what they are doing!

People that I know of told me about Mediacom and my kids also have them. When I was living with my daughter, she had Mediacom, still does, and when I moved into my own place, I stuck with them. I have cable television and I have so many channels. The service has been pretty good so far. If I have a problem, I call and I'm pretty sure they're going to do what's right. I'm also going to have my daughter hook up the phone service for me. I'm satisfied with Mediacom and if one of my friends ask about it, I would tell them to get it.

A long time ago, I had DISH. And every time the wind would blow, I would lose my TV. So I decided to go to cable so it would be more stable. I recently moved. And on the day I moved, Mediacom was supposed to be here to hook up my cable that afternoon. They said to bring all my equipment down here with me, which I did. But then they never showed up.

I've had Mediacom before and I liked their business. They're good. The sales guy did everything he was supposed to do, asked me the right questions he was supposed to ask, and did everything right. One thing I didn’t like though was when I got transferred over to the apartment I'm at now, the subcontractor guy that came and put my stuff in stole $195 from us by not turning it in to the company and forging my name. He didn’t give me a receipt or sign any papers. The only papers that got signed were him signing my name to their papers. That’s what I'm dealing with right now and it's really irritating.

I didn’t want to go with Mediacom but my two sons were with them and they kept on, so we finally went with them. Once a week for the last six months, there's an outage that comes in and it would be from three to maybe sometimes five hours, and I got tired of calling. The last time I called, they said, “Well, there was a complete outage” and it took another hour or two for the TV to come back on again. They're nice on the phone. They say, “Check this, and check that” and I kept telling them, “I do this every time and it's always on your end.” We also have the phone. It's our landline phone which we rely on a lot and it goes out with everything else, the same way with the internet. If things don’t get better, I'm gonna go back to what I had before.

All I got was internet and a landline and my shows freeze constantly, my tablet won't even connect and whenever my phone is hooked up to the wifi, it freezes so I KNOW it's Mediacom's service. Terrible terrible terrible??? The guy who set it up was very polite. Funny actually. But he's about the only good thing about your company and I can't even remember his name??? But he's the only reason I'm giving 2 stars instead of one.

The place we live in provides Mediacom cable for free, and we only had to pay for the box. One time, they had these little boxes that we didn’t have to pay for. Those little boxes weren’t worth a tinker’s damn, and I went back to the big box which works a lot better than the little ones. The tech came out and gave me the box, and when he did, they mailed me another one so I had two boxes. I was supposed to mail it back in, but when I saw the technician that gave me the box, I just handed him the second one. He was friendly and he understood what I was going through. Now that I got this box, I’m fine. I get to watch my favorite show on Friday, and the other two favorite shows that I have on Monday and Tuesday. The service is fine, but we don’t have Game Show Network through Mediacom and I wish they’d get that back. I’m satisfied overall and I’d recommend it.

I've been using Mediacom since 1983 and over the years, they have provided good service. Currently, I have the telephone, internet and cable bundle through them. Their customer service team has always been very helpful. Any trouble I’ve ever had, they jumped right on it. I had a recent experience wherein the station was not coming in clearly. I called them and got the robotic part first before getting to the customer service. They were going to send somebody out within 24 to 48 hours, which I thought was decent. But then, the station cleared up so I called them back and told them they didn't have to come out anymore. And while we've got outages like any other cable provider would have, Mediacom has been prompt with the service and I'm pleased with that.

When the internet works it works great but there are a lot of times that it will just go out on us and during these times it’s very frustrating! I paid for the best internet offered in my area and it sucks and it doesn’t consistently work all the time. I have even talked to neighbors who have the same problem with it just going out.

I’m in a building where the only cable service I can get is Mediacom. With them, I get a lot of channels and the cable service has been fine. All my experiences with their customer service team have been good too.

Mediacom has too many outages and speed is much slower than advertised. We had to increase our bandwidth package to a more expensive plan just to get consistent speeds of the lower level package which was barely enough to hold a webinar conversation. My employer has me work from home and I had to pay more than I should have to accomplish that. I repeated asked for credit for outage time but only received it once, when the service was out for almost three days.

Mediacom was available when we moved down a couple of years ago. The hook up was already there, so we just called and said I wanted to take the service, and they came and hooked me up. The installation was good and the sales team was excellent. However, the rate is too high. I pay $70 for the first year and now it's around $100. We got cable TV and the quality of service was excellent. I use them at night when I get the news and my wife watches a lot during the day. Mediacom has excellent service.

Years ago when I had Mediacom, I really enjoyed the service and I had no problems. I switched back because I went to DirecTV and it was lousy. I don't get reception when it rains or snows. But I had to be under their contract for two years. After 20 months, I dropped it. I told them I'll pay the difference when they are out but I'm gonna pay them monthly, which I did. But now I don't care for Mediacom's service because for the first year that I had it back, they were over here 11 months out of 12 and either the internet or one of the TVs went out. When they installed it they had the service up and running but then the next month they had to come back out because the Internet went out. So the next month they had to come back out because the TV didn't work. I let one of my grandkids watch TV in one of the bedrooms. This happened more than once and they came out and fixed every single month for 11 months.

My father was in assisted living and Mediacom was just what was available to them. The installation of the digital box went very smoothly. Then the assisted living home decided to go ahead and pay for the service for the residents through Mediacom, so he still had the service. Everything has been fantastic. Mediacom is the best and their service is really good and I will tell my friends to get them.