Mediacom Cable Reviews

I've had Mediacom for five or six years and then I got rid of it for a while, and then I had to take it back because I wasn’t able to watch football. I've just been with it now and I've been putting up with paying $96 expanded basic cable which is too much. I usually don’t talk to their reps because they offer me something that I'm eligible for. I explain to them that I can't do that because it's gonna increase my bill every month. I'm just on Social Security so I can barely afford what I got now, and I don’t know how I can get my bill lowered and keep what I got. I thought they had a program to where they reward their customer for being with them for so long, but they don’t. Nonetheless, I had a fine experience with them. I'd tell others that Mediacom is the best deal they could get.

Received 2 calls within 1 minute from Mediacom saying wait until they connect me with a technician. I waited and no one ever was there. I called back believing this is for my appointment since our internet keeps going out. The Representative Darius said the field rep was here and called. Neither happened. No miss calls, no vm plus my dog barks when the neighbors are even walking by my door. I asked where I can send a screenshot of my call history because someone is not doing their job and is making me the customer look like a liar. Darius said their website. I was trying to ask questions to which rep kept talking over me. I asked for his supervisor name Miss **. He put me on hold. Said I could speak to her right now.

We’ve had Mediacom since 1981. We have the cable, the phone and the internet, and the service has been good so far. The installation didn't take long either. I had a good experience with that and in dealing with their representatives over the years.

Mediacom reps have been wonderful. I have internet service from them and it is great.

I have been so dissatisfied and disappointed with Mediacom since I have been using their service just for past 2 months. I have used multiple internet providers in past and never have I had to go through anything like this. Mediacom doesn’t like to take responsibility for their own mistakes and make our life miserable. They show up without any notification and make some changes in our wires after which out internet stopped working. They don’t think it’s an error from their end but all they have to say is our next technician available is 10 days from today. I am never going back to using them as my internet provider ever. Customer support sucks and they say they value our business but I don’t believe they really mean it!!!

On Friday everything was working just right. Then I did a stupid thing. I called Mediacom to upgrade our cable service and add a few channels. The sent a guy on Monday 3 days later to do that at the pole. His “upgrade” included rendering our TiVo box dead. I called in but it couldn’t be put right over the phone so we have no TV for 8 days. Seems like I’m paying more for nothing. Maybe I’m just dumb and this is good customer service; but I wish there were 2 cable companies serving our area so they would have to do better and earn people’s business. Although to be honest, I really like their internet speed.

When I called Mediacom about the one box being out over a Labor Day weekend, they couldn’t get to me until the 10th of September. I told the lady to make it for afternoon because it’s at the lake, one hour away from us and she kept saying, “Well, it’s a 15-minute call ahead of time.” I said, “Well, I can’t be there in 15 minutes unless we come up during the day.” She set it for Monday morning between eight and noon so we ended up giving up what we had to do on Sunday, went up there Sunday night and at 9 o’clock they called and said, “Our technician is sick. He won’t be able to fix it.” So we were not happy. She did not even offer that I could go into town to maybe trade or have the office look at the box.

My neighbor right next door has Mediacom and they've got some kind of procedure where he can have me on as a buddy but I felt that wasn't really the right thing to do. So I went ahead and signed up and had the guys come out. Their employees are unbelievable. One guy who had my cable installed was staying at a hotel in Kearney, Missouri. It was raining and he said, "Nope, I want to get you fixed up so you can get on Mediacom." He worked despite the rain. He was soaking wet but the work was super. They had to put some new lines in and I got me a little box sitting on one of my bookshelves here. I just love Mediacom. It will take me 10 years to go through all of the movies they got. Every morning the first thing I do is sit, drink a cup of coffee or tea and get myself started on a show. Mediacom has a lot of very informative movies about wars which I just love. We learn so much.

I have TV cable and telephone services with Mediacom. It goes off easily when we have weather problems but their customer service taught me how to do things such as rebooting it. Mediacom has been good to me so it would be worth it for others to give it a try.

I've had Mediacom for five years now. Their reps always help me and try to give me the bills they have and they tell me how much I’m wasting. If I have a question, I call them and they tell me what my better option is. I have the phone and internet service from them. I also have a cable service but only for basic channels. Mediacom service has been good so far.

We turned in our "boxes" and had our service discontinued. However, about a week later we got a Mediacom bill for the next month. When I called Mediacom, the rep said unfortunately Mediacom continues to bill after the service ends. In other words, Mediacom ignores the cut off date of service and wants to bill when no service is provided. Mediacom appears to take the view that it is up to the prior customer to call the Mediacom office to challenge the bill. If the bill is not challenged, so much the better for Mediacom. SO, BUYER BEWARE WHEN YOU DISCONTINUE SERVICE WITH MEDIACOM!

Mediacom has very courteous people. They're pretty pleasant to work with. They are also friendly and knowledgeable. I have Mediacom for my cable, and I'm very satisfied with it. They have improved their service so much that it has made it real nice, except when we had a little cold snap before it turned hot. When the TV in my den wouldn't work and I couldn't get the voice on it, it took Mediacom one week before they could get out here to fix that. The Mediacom man lives about five miles from me on the other side of town, and they could have done it quicker. But that was all right and I would recommend them.

I’ve seen Mediacom advertised quite a bit so I decided to go with them and I've had them for four months now. Their reps are very reliable and they seem to know what they’re doing. Their service has been really good so far.

We cancelled our cable with Mediacom. The quality was average but dealing with their customer service was a pain. In fact, it was pretty much non-existent. The people were indifferent to any kind of problem that we had.

The other companies wanted credit cards and I don’t have any. So I got cable with Mediacom and it was great working with their sales team. The installation experience was all right too. It did not take long at all. The cable has also been okay but once in a while, it blacks out. I don’t know if it’s the weather. But overall, the service has been great.

Mediacom's cable service is good and we've had them for over 20 years. I wish they’d get more channels on rather than sports. Other than that, we’re satisfied.

I have been with Mediacom for many years and the experience has been good. They answer me when I call. Yesterday, they didn't have cable because there was something wrong in the whole Mount Vernon. They fixed it and my cable came back. They also taught me on what to do if my cable was messed up. I have the regular cable and I'm satisfied with what I have here.

I've had Mediacom cable since 1998 and it's good quality. They're doing fine and I like my experience with them.

I used Mediacom before and they were always fair with me. The technicians were respectful and I never worry. It was a very positive experience. Most recently, I had some internet connection issues with the gaming console that I use and they fixed it. They went in and reset it. Mediacom has been great and even set up AutoPay for me which was awesome. People should stand firm on the package that they want but Mediacom’s prices are the best around so they would know anyway.

We were with another company who kept going up and wanted way over $250 for their services so we went to Mediacom. We have been with them for 15 years and they do a good job. The reps have always been nice to us but they could get here faster. A couple of weeks ago, we were having trouble with our phone and we called several times. They finally sent somebody out after three weeks, after we haven’t had any phone for a while.

Mediacom was convenient and I would recommend them. Their customer service and technician were both good. I have TV cable, internet and phone service with them and the quality has been fine.

I am not a customer of Mediacom, but I guess I have the same name as one of their customers and they send me all his emails. I've tried several times to notify Mediacom they've got the wrong email, but there is no easy way to do this the way their auto-email is setup. Mediacom is sharing one of their customers' personal info with me and I can't stop it.

It takes too many days before a service tech gets out to work on repairs. When they do finally come out they should know how and have the patience to make repairs. I went a month without service on one of my two TVs. So your service needs work!

The installation with Mediacom was good. They had to come out again because I was having connection problems. So, the guys gave us our own line and stuff now. The service has been good and Mediacom's team has been nice. They let me know what's going on. They even told me about somebody trying to call and get the service cut off or get the payment back.

Bill changes monthly, not much help from call center. Was told to read the small print on the original startup offer delivered to my mailbox. Also told I could not have a copy of original recipe for startup fee that I paid to the man who hooked up our services in the house. Also told that service people were too busy to talk to me, must wait for callback.

Called the toll free number on bill and spoke with someone about the box not working, error message, was no signal. We troubleshooted over the phone and it was determined that the box was bad and that they no longer carried that kind anymore but we could pay extra for a ebox. We went to our local office and told the story to a gifted customer service gal that I WISH I could remember her name. She took the time to check the power cord, the box and determined that the box was indeed bad. She thought that we would probably have to call in and have a hit sent to it.

The two servicemen that came to my house were very good, very helpful. My only complaint was with the guy I talked to when choosing the service. I was not given complete information about boxes, services, and costs. I made it clear what my priorities were, but was not given information that helped me to understand what I was ordering. This is part of the reason for the second home visit. Also, I am concerned about the cable left exposed in the yard. No one has come to make the underground lines before Mediacom can buy the cable.

Well, we had a rough start with replacing old cable outside and with several visits from technicians correcting inside connection problems but all in all things are going well. Thank you for all your help and I'd like to also thank your billing department as well.

I've been quite pleased with my service. I called a few weeks ago to see if my computer running slow because I had a lower speed, and the agent checked and told me it was fine. It felt so good that he didn't try to sell me an upgrade or something I didn't need. Thanks for the great service.

My experience with Mediacom was like dealing with a bully. They took 4 weeks to come out and lay a new line. They did adjust my bill. When the room devices failed (one for the main room, twice for the bedroom) they always replace with used equipment. This makes it difficult as I work in MD and have to drive to Dagsboro during their office hours. Front desk minions were bare polite and unaccommodating.

Closing service - I will for sure come back when I find my next home. Hassle free and everything was up front. What I was told is what I got. I have worked with many other providers and very disappointed. Thank you...

The internet speed was brilliant and it worked majority of the time. There was the occasional outage that was frustrating at times but still worked more than not. After moving I was a bit disappointed I was charged for two months even though I was no longer living there, and I got a bill in the mail saying I owed money for items when I know I sent the modem back. Overall was okay.

During the one month of service I did not have a single day without the internet interruptions. Lost phone connection too when the internet lost for a long time. When I signed up with Mediacom I was not told that my phone would be connected to the internet.

Was told I needed a new box. Account was closed even though I had paid in advance. Missed tech appointment but spoke with Customer service. Her name was Amy from Moline and she was a star. She helped me get the box fixed and I give her a 9 out of 9. In the future I will ask for Amy to help me with any issues I have.

I had to go pick up a new box which was no big deal. Well then the new box didn’t work and I had to wait almost 2 weeks to get a tech to come evaluate. They fixed it. Then a week later it went out again! Took another week for someone to come out. The tech found out it was because the buried wire ‘had too much lubricant on the connector’. He fixed it. Then it went out again!

Too expensive for the price I pay. I know you guys can do lower prices, the quality does not match the pricing of it, it is definitely of a very unsatisfactory manner sadly. Someday you guys will learn to listen to your customers and actually deliver good service.

He followed the procedure of getting a signature from owner before drilling into the building. He cleaned up after his job was complete.

Recently I lost both TV and Internet Service. I waited over 2 hours to see if service would return before calling MEDIACOM. After going through multiple tests I was told I'd have to have a service call. I was told a service technician would be there in FIVE DAYS. I can't believe they would leave a customer without service for 5 days.

The tech who fixed our cable was excellent, very capable and efficient. He did his job quickly, arrived on time, called before he arrived and did a great job of getting our service restored. However, the 12 days to get service was totally unacceptable. It was out from August 3rd until our appointment on August 15th. Totally unacceptable.

Unfortunately we were out of service a lot and when I called it was always at least a week before anyone could come out to fix it. With an elderly parent and husband who only watch tv all day it was too long of a week. Our internet would go out too often also.

Lost internet and cable because of storm. Tree limb fell on cable line. Tweeted to you next day. Was told it was fixed. Wrong. Called. Told someone would be out next day. Wrong. Finally 1st guy showed up and said he couldn't fix. Next guy only hooked up lines & left. No check to see if working. Called again. Told it would be a week. Finally on Twitter was able to get someone out two days later.

I received a box with the equipment needed to install my alarm system. It was missing the camera. The tech ordered it. The camera came and I called Mediacom. They set an appointment for Monday (Labor Day), I figured ok, they know what they are doing. Labor day came and went and I still have a camera in a box 4 days later.

Mediacom was the fastest around and their customer service was good. They tried to help or sent someone out to fix it if I had a problem. The technicians explained a lot to me on how stuff works. They also told me to give them a call if I needed any help and they will come over. Mediacom is cheap and the quality is good. I go over 20 miles away and they couldn’t get Mediacom. Other cable brands or for internet gain 16 megabits per second for 60 bucks and I'm gaining 200 for $70.

Everybody’s been helpful at Mediacom. They were here when they were supposed to be during the installation and had it hooked up and everything went fine. Also I’ve always got somebody here if something happens to my cable. Mediacom is the best place to go. I have it mostly to relax, keep up with the news and what’s going on with the world.

I haven’t been satisfied with Mediacom. You turn to another station and it won’t come on right away and the price is not really satisfactory. We’re retired and on a fixed income so I’m not real pleased with it. I don’t think you should have to pay that much for TV and internet. My brother had Mediacom and he was very disappointed, and he switched to Paul Bunyan. But Mediacom's reps have always been pleasant when we call in and they let us know when someone can come.

While Mediacom's Twitter Support and DSL Reports have stayed on top of the situation, and the techs have been awesome in doing everything they possibly could, I have to say that this last month has been the worst yet when it's come to my internet service. I've been with them for 3 years since I moved into this apartment. Once a year I have a major issue with upload that is resolved within the week. I have changed my modem a total of three times. This time, the issues have been going on for a month. I've been keeping track of when this occurs so I can receive bill credit.

The building that I live in is a senior building and it has Mediacom. We pay the cable through our rent money and they brought us a box that we have to use in order to have our TV. I have a TV in the bedroom in case I get sick and I can watch it in the bedroom. So, I pay $450 a month for that out of pocket. The people who came were very nice and wonderful. I haven't had any problem except I thought I was supposed to be paying once a month and I never get a bill. So I have to go up there and find rides to pay my $450 a month, and I'm gonna be 83. I asked the girl why I wasn’t getting a bill and she told me that I have to ask the post office. I said that if I didn’t get a bill one month, I should still be getting a bill the next month or so. I have to ask people if they're getting a bill every three months. I was waiting for this month to see if I was gonna get a bill.

We've been with Mediacom since we got here and we've had their cable service. Their technician who came out for the installation was very polite and nice. We have so many channels and the service is good. If we have a problem, we can call and they will help us through it. It doesn't matter what time at night it is, and if they can't help us through it, they try to get someone out here as soon as they can. They also call us before they come to make sure we're here.

We have cable, internet, and phone service from Mediacom at the office. We used to have a really good rep, but now, you just can't get their attention and sometimes it's frustrating. When they hooked me up, I had a Robocall, but they didn't call the Robocall. But my rollover number for my Fence Line was a 433 number, and I was getting calls from people asking what I wanted. I would tell these people that we didn’t call you and they said they received a call from my number to call back. I got a call from the same line on my cellphone, so I called Mediacom to change that number. Somebody said that they could do it in-house, but they screwed it up and put it over on a Horace Mann Insurance line that a guy rented an office here. So my rollover number from the Fence company said Horace Mann Insurance.

I have Mediacom's internet and cable services. My experience with the sales team and the installation was fine. However, the cost keep going up. And right now, my internet is running really slow. Also, I like looking at different channels, but I see same thing on three channels. Other than that, the company's fine and I haven't had any problems with them. I called them, they came out and they fixed whatever issue I had.

I’ve been with Mediacom a long time and I have the internet, cable and phone. We get outages quite a bit out here in the country and when we get one, the service is unsatisfactory. When I called them a couple of times, they were responsive to me. However, I have to explain the situation to them. It seems like they got some young kids there that operate the telephone systems and sometimes, they talk too fast. I’m an old person and I’m kinda hard of hearing but all in all, they are okay.

Mediacom's rate keeps going up all the time. I started out at about $20 and now they're up around $50. I'm down here only six months out of the year but this year, we had to stick around because I've got some sickness so I decided to stay with them and keep the package. I just got the minimum cable stations but it seems like they add something else every time. We just watch TV, get the local news and try to pick up some old movie stations. So far, the quality of service is okay.

They provide internet. It works. They send me lots of ads to buy more, which I don’t need. Their price always goes up. There are limited choices in my area for internet. I wish there were more so there would be competition so prices will go down.

My parents recently started Mediacom with their Xfinity high speed internet. Today everything just quit. Looked on the web for outage reports but no info. Tried calling, automated system said to unplug and reset. Did that. Nothing tried to talk to someone. They're "Too busy try later". Tried to make a service appointment, first available a week out. My parents are retired and nearly housebound. They're paying for premium services and getting NO service or customer service. We've called an independent repair service, but may have to switch to sat/DSL.

Picture quality has been a problem. The first repairman one weekend didn't accomplish much. The second one who came several weeks later after we had called again spent several hours and accomplished a lot as our system had not had any upgrades since your company first came to town.

There have been a lot of issues with my account thus far. I have been sent two packages in error. I have had to call customer service multiple times due to errors with my original install and shipping errors. I have also had several calls to my home phone (through Mediacom) asking for other clients.

I had another cable provider where they put it on the roof and I was totally dissatisfied. It was always going off with a little bad weather. I’ve been with Mediacom for four months now and I have the phone and TV. The quality of service is fine and when the channels went down from 133, they got it hooked up.

My experience with Mediacom has been bittersweet. They’re the only company in the area that can provide a certain level of quality and consistency versus DSL or satellite internet options, but, ironically, that’s also where they’re lacking. Their prices do not meet the quality or consistency of service that they provide. I’m paying for 100 mbps of service, but regularly get speeds of 5 or less. There are times where my internet goes out for hours as well.

I lived in Bainbridge for 21 years and we had Mediacom. My husband passed away and I moved to Lakeland, and I’ve been here for almost 15 years. It's the only company I’ve ever known. I have the cable, internet and telephone and the quality of their service has always been good. Dealing with the reps was fine. If I call and the reps couldn’t come, they schedule an appointment. I have no complaints and other than when they came and hooked this up, they came back once for the internet. I had to call them a couple of times because I have the phone too but they walked me through on how to reset it.

When a storm would come, I couldn't get anything on my TV. But with Mediacom everything still works during a storm. Sometimes there's a message that comes across saying, "If we don't come back on, call us," but their overall service, including their customer service, have been very good. Everyone should have Mediacom.

When I receive a bill, I would prefer that all information be available for me to see without having to log in to your website. This would make the consumer experience more enjoyable, and would save me time. Respect my time!

First, I have had very few problems with our cable use. The problem I have is with the internet accessibility. It just quits working at random occasions. I have called in a few times and your system was able to reset it, but I have had to unplug the power, leave it off for about 5 minutes, then plug it back in, many, many times in order to restore the internet access. I haven't switched to another carrier simply because it's too much trouble.

I had several issues since I became a new member, all of my issues except one was handled with courtesy and knowledge. Mediacom's representatives are courteous and reassuring. Throughout my various contacts they always reassured me that the issue will be resolved. That is very comforting they were patient and a suited me that they would stay with me till whatever issue got taken care of. There are several things I love about their service, one of them is that through that Tivo TV they can give their customers access to Netflix, Vudu, Hulu and other apps even when the TV is not a smart one. That is huge because people that do not own a smart TV can still watch such programs... OUTSTANDING. NEEDLESS TO SAY... I am very satisfied with Mediacom.

I went over to Ames to ask what I needed to do to get a regular basic cable put in, and my experience with the Mediacom sales team was cut and dry. They asked for my address and that was it. The installers called before they got to my home to see if I was gonna be around. I told them that I would be around all day and they informed me that they would be here between 1:00 and 5:00, and they showed up about 4:00. They hooked up the cable and they weren't here that long. They had to put something in the computer to get it turned on, and everything was fine. Mediacom's service has been pretty good. When a tower went out for about seven hours, I went out and told Mediacom about it and that it has been down for a long time. They said that they've gotten reports from a lot of people and they would look it up and give me credit for it, which they did. Mediacom was pretty simple to deal with.

Phone number doesn't ever work and it is the number they gave me - turn on TiVo and it says I am past due and it will not work. Well some of it does and I have a credit balance. Then the HD quit working after a technician had me pull the plug-then reboot and the whole thing went down but he said not his fault and he would send info to the comuputer people and it would be fixed in 24 hours. That has been 3 days going on 4. HD was back up but still msg about being past due etc-giving them till Monday and if they don't come out, which they haven't offered, or it isn't fixed I will be saying goodbye to Mediacom. They never got it set up right and they don't care so that's it. Here is your review, be careful what you ask for.

Mediacom's cable and telephone services were reasonable. But for some reason, it was for a short period of time. My TV and phone went from 74 up to a 114. They should let me know when they’re gonna up the price but they don’t. They just up it. They take it out of my checking account, so I was a little disappointed with that. I contacted them. They could do a little better. I told them we could discontinue the phone this month and the TV next month. When they lose a customer, they lose money. They finally called and finally came up with something halfway decent for a year, so I stayed with them.

I've been here about 13 years and Mediacom has been the provider all this time. One time, I had some trouble with a station that I was watching. It went off the air and it said that I’ve lost signal. I called their number and their rep came. The young man that came and checked out why I wasn’t getting the station was very nice. Overall, I've had good experience with their people. I'd like to have a little more stations though. There are so many that are government-access, and they're not on the other period.

When I signed up for Mediacom I was hesitant to agree to a contract because there was a chance I would be moving out of state within the next couple years. Mediacom assured me that if I moved to a location they did not provide coverage for that my contract would be voided, so I agreed to the contract terms. THEY LIED! I was charged a large termination fee on my contract because it is not voided. DO NOT BELIEVE WHAT THEY TELL YOU!

Our cable was put in when we moved here in '88. That time, they still weren't called Mediacom. It was another company then Mediacom came in and bought that company out. They were the only cable provider in Americus too. Their customer service has been good as well as the cable service. Also whenever I look at my bill, I have no problems. But, I'm paying $90 for basic cable and if they wanna go up on something, they'd go up. They gave us some new boxes and it cost me $5 a month. I should have to pay nothing because I am already subscribed for their service. It's ridiculous, it doesn't make sense and I'm retired and 68 years old. So, I'm about to start looking for somebody out.

We’ve been with Mediacom since we first started and we just stuck with them. The installation guy explained everything. He even gave me his phone number if I needed to call him. They helped me and they have real good service. I like the automated service where I can just call and most of the time it’s fixed that way, which is fast. I'm very satisfied with them.

We're using Mediacom's cable services. The team from Mediacom was okay, and the installation of our equipment was fine. The only thing is that every year, the price seems to go up with no more benefits and it got to the point where I don’t think I can afford them anymore. It started out at $50 and now, it’s a $106.

We moved Ankeny in early July. There was a mixup in scheduling installation of Mediacom services and we received installation a week later than anticipated. However, the technician responsible for installation was friendly and worked hard to get everything going. (The home was previously not connected to Mediacom.)

Got machine everytime I called. Helped but problem back in 15 mins and I would have to start all over again. Took forever to get a HUMAN to help. Not a happy person -- this went on for two 1/2 days. Why can't we just get a HUMAN to help?

I have internet services with MediaCom. The service is okay. That's closest to get to the due date. The services start being slow. It constantly goes in and out and for the amount of money that I am paying for Internet service through Mediacom it should be faster, more reliable and work properly.

Great install, very polite and answered my questions. But provisions were not done. Phone wasn’t ported at time of install and 2 TVs wouldn’t work, had to have 2 additional service calls to fix all issues. But we do love the internet and cable now. Thank you.

Here is what you should expect when you sign up with Mediacom. Uninterrupted service, courteous customer support, and timely response to your inquiries and concerns. They will literally become one of the reasons you don't want to move to a place they don't provide service to.

I’ve had Mediacom cable for 45 years. I’m 85 years old and I live by myself, and it's my means of entertainment. But it's not super special as all these programs on TV now are all reruns. Also, the price is getting high. I’m paying about $98 a month. Other than that, I’m satisfied with them. They’ve always been pretty nice to me and the people would come if I need anyone.

We are very dissatisfied with our Mediacom experience. The internet goes out several times a day and has to be reset. Mediacom has a very long wait time to come out and look at the problem. The television service is less than satisfactory as well. We will be looking at other internet providers.

My refund for the modem charge was posted to my account. While it did take longer than it should have, Mediacom has completely resolved the issue.

I have Mediacom for my television, computer and telephone. My phone wasn’t working last week and they came and thought they had it fixed, and they didn’t so I called them back and they came and the fixed it. I called back and another guy came the next day and he did some work out by the pole, and everything is perfect. The guys were so nice. Mediacom has a wonderful service. They can cut the charges down a bit but overall they are very good and I’m always pleased with them.

I am happier with you. AT&T was awful. Service went out nearly every day. Bill differed every month although nothing changed as far as usage. It's very easy to reset when it does go out as well. I'm happy with service.

This was cancelled because we’re finally fed up with all the different tech service people coming to our house, telling us the same thing over and over, changing the modem, and still not fixing the problem. No one is willing to find out what the real problem is or they know what the problem is but can’t fix it. We’ve already made the decision to leave Mediacom and will advise everyone we can to do the same because there is absolutely no continuity or concern about following through to make sure everything is working properly.

Mediacom's rate went really high. It was supposed to be 85 a month and now it went up to 101. I had some boxes I had to return because they tore up. I returned them and they still didn’t bring the price down and I just wanted to see why so I need to call them about it. Nevertheless, I've always been happy with Mediacom. Their reps have always been good to me on the phone. Whenever I call and if I got a problem, they would help me out with it. I have good pictures and everything’s good.

The service is average and most comparable to COMCAST. Same kind of disconnect rates and outages. I also had a few months of problems initially that caused a bit of a headache. The service, however, was not my major problem with the company. My "promo" period ended and I called up to negotiate my rate seeing as it now went up by over 50%. I could understand $60 is a promo price but now paying $100 a month feels awfully excessive. I called them to offer to meet them in the middle and pay $80/month for the same service.

Medicom's reps have always been friendly and helpful. I have cable from this company and the service has been really good.

I come home in summer from Florida and I have Mediacom. It's too expensive because the only thing I get is regular TV but I don't know how to fix the TV, so I have to go ahead and use it. Also, I have trouble every year. Every time I get home, I never have TV. I always call and tell them to reinstate it and they say it has already been reinstated. And it's only vacation for so many months and I start paying the higher price when I'm not here. Other than that, the service is okay. I go to Florida every winter and so, I get on the phone before I go and make arrangements to have it turned off. Then, I get back on the phone before I come home and make arrangements and hope I have it turned on when I get here.

Originally, Michael bought a house one block over and by that time, DirecTV was here and he went ahead and went with DirecTV. Then, it wasn’t long he was with Mediacom because I was having no problem with Mediacom and he was having all kinds of problems with DirecTV. The installers came when they said they were gonna come and they fixed it all up. I had to have them come back once. It was during the storm and all the wires came down and they came right out that afternoon when I called. Michael has handicaps and pretty much all he does is watch the television and so it was really nice that they came so fast. Everything is good with Mediacom.

I’ve been with Mediacom before. I was away for about 15 years, but because I needed internet, I came back. The people from this company have been okay. The few times I've needed them have been successful. Also, the quality of service has been well and I haven’t had experienced any problems.

Mediacom's deal was pretty good so I took it and have been with them for many years. I've got the TV and the phone which were installed nicely. And so far, the service has been really good. I use them quite a bit in the daytime.

I have TV and phone services from Mediacom and I like the service. Occasionally, it goes down for repairs but the quality of service has been good overall. My experience has been satisfactory.

I’ve had Mediacom for 15+ years and several locations. Having called for service has been a challenge at times because of waits, but the difficulties have always been achieved. I have neighbors who have other suppliers and have heard their complaints. I will stick by Mediacom as I now have ‘Extreme’ and love it. I have phone, email and TV service - so I have a package deal.

Mediacom originally had the wrong address down. I had to call several times and finally the right address was put on file. I have yet to receive my first bill in the mail as they sent to the wrong address so I am still unable to set up my online account. This has made paying my bill a hassle with having to guess as to when to call and pay my bill over the phone.

The modem given to me only provides 12 Mbps down and 3 Mbps up. I constantly have to power it down and then back up in order to even get a connection. When I call Mediacom, they say a technician has to come out. We do that and then Mediacom calls and texts about a million times to confirm it. And then the day before the appointment, I get a text telling me it's been cancelled, with no explanation. I can't wait til we switch to Comcast in the fall.

We have cable, internet and a phone with Mediacom and compared to other companies, they were cheaper The salespeople were all good but there was one thing that pissed me off. When I set up an appointment, I let them know what time I got off work and they said, “Okay. No problems.” But then they showed up way before I got off work. I called and asked what was going on and they said they couldn't get back out to me for another two weeks. So I wasn’t too happy about that in the beginning. But ever since then, if I’ve had an issue, I’ve called and everything’s been settled and set up good.

I let Dish because they raised my prices and now your company is doing the same thing! Not happy with the increases. Is it time for me to shop around? A Dish rep has been going door to door because my neighbors are reporting increases.

Repairman was punctual and affable. Very nice all around. Always explained clearly what he was doing. However, my computer still keeps getting kicked off the internet. I rented a modem/router from Mediacom just so I would know that it wasn't either of those. But the extra expense doesn't seem to have helped. This is the third time someone has come out to fix the problem, but the problem still persists. Every time I sit down to my computer I have to unplug the router/modem and wait until I am hooked up again. Even when I am working it very often goes out on me. I need this problem fixed for good or I will switch to another provider. I don't blame the repairman; I blame Mediacom.

I love Mediacom and I wouldn’t go anywhere else. I had Verizon and they weren’t sending me any bills. I would ask them why they wouldn’t send me bills and I’d have to call them to see how much my bill was, and I wouldn’t wanna go and be stressed out over that. I have dealt with Mediacom in May and it was good. I enjoyed talking to them. When the installer came, it was also good and really nice. I got the phone, internet, and cable, and the quality of service is good so far.

It is a pleasure working with Mediacom, great customer care and support. John the technician went above and beyond to secure the cable service set up. However, I still do not have internet service. I have not had time to call back about it.

We've had trouble since installation with occasional loss of connectivity. This was our third or fourth "intervention" call to Customer Service without getting a resolution. However, it appears that this time the Rep found a problem with the original, initial installation and fixed it, and hopefully now we've reached a final, permanent solution.

Wanted to change plan to local channel package only while retaining internet. This was offered not too long ago. Evidently other subscribers must have wanted it too so Mediacom dropped the option. So much for what the customer wants.

Mediacom overcharged me when I vacated my lease and would not even begin to help me fix my problem with them! I asked for my cable services to be disconnected upon my lease termination date. Mediacom failed to discontinue the Billings and I was charged in error! I disputed the bill to no avail and it was sent to collections agency where I was forced to pay it in order to clear my credit!!

We have cable and internet with Mediacom and we've had it for years. Our experience has been reasonably good, but we've had some issues with the cable boxes that they got. They said they were gonna replace 'em and we'd get new cable boxes, but I'm paying $2 a box and they want $6 a box for the new one. It's like they got me hooked on and then they want to put a new box, and they wanna charge more money when we're already paying too much. We should be dropped at least 20% from what we're paying. The service is jumping around and you don't know what they're gonna give you.

Mediacom is my only option for service because I'm only here temporarily. I have lived in many states/locations and I can not really say a single positive thing after three months with them. I was never getting the internet speed I was paying for so they finally decided to switch out my modem a week ago. The tech that I called to set it up was less than competent. Internet still isn't working correctly so they scheduled a tech to come out, I confirmed the appointment via text message.

My niece was using Mediacom and I got a better offer. The guy who came out to do the installation was very nice and he was dressed very nice too. When he knocked the vase over as he was moving stuff around, he offered to pay for it but I told him it was okay. When people have had to come out or do anything, they've been very nice people as well. The Mediacom service has been real good. I've got the internet and all the programs that I need. I like the ones that I'm watching, like the old movies and the Cowboy one, and I have both the channels for older movies and for western movies. Plus I can get to them real good.

I fully enjoy Mediacom. I wish their rates weren't so expensive. Be nice if they would offer their dedicated customers special bonuses like they do new customers and like a free month of cable like every 3 years of dedication. Other than the cost they are awesome. Customer service is on top. Whenever I needed someone to come out the field service guys are very nice and curtious.

I'm happy with Mediacom. The phone service is good and I also have cable with them. I usually watch sports and my package definitely has a lot of sport channels. I watch football, basketball and baseball. Every now and then we have a little trouble but they seem to get it cleared up. Once they said there was something around here that was off and our local stations were off for four days but I have enough channels so I can watch something else. Mediacom people have also been here twice and they were friendly and professional. Overall, I'm satisfied with the company.

I've had the other providers and now that I have Mediacom, I think all three of them are lousy. If the weather changes, you lose your services but they don’t subtract that from your bill when the service comes back on. When they do subtract it, they only subtract a dollar even when your service had been off for four hours. So I don’t think they are doing a very good customer service. Mediacom's representatives aren't very professional or friendly either. And although the installation went okay, people came out some other day when I wasn’t home and didn't clean up after themselves. They repaired the wire that went from my house to the pole and left the old wire in my driveway. Otherwise, the quality of service is fine.

Shady business practices. Had me package (and bill) corrected until I had internet issues, which, after 8 months proved to be their issue. Well, anyway, after my year came due, I noticed my bill changed but looked closer and saw that there was a new line on my bill (HDTV 525) which is a video receiver (which I've never had (I own my own TiVo). This caused my bill to go up and additional $20 a month. I called as soon as I noticed it and was told there is no way to take the receiver change off even though I have my own and that their packages had changed and there was no way to take it off. I've called twice and have been told the same thing.

I had internet installed in April and was told that the ground was frozen and the cable could not be buried at that time. The tech told me it would probably be completed in May. I have contacted Mediacom several times to have this completed. The cable has been sitting in the street for 3 months because the neighbor was tired of moving it every time he wanted to mow his lawn. I am very tired of explaining to people why I have an extension cord running to my house!

Never really had a bad experience with these guys. My internet disconnects around 4 am but that’s when they typically do maintenance so dropped signal was expected around that time. Other than that everything else was great, they even help me modify my account so I wouldn’t be charged extra.

Mediacom had the best deal at the time we got them. We had their telephone and internet, and the installation was easy. They showed up when they were supposed to and got it hooked up. Everything worked when it was supposed to and I didn’t have any issues. The customer service department treated me good whenever I called in. However, the price ended up going way up. Still, Mediacom seemed easy to work with.

I have been a Mediacom customer for several years, and the longer I am a customer, the more I am charged for the same service I started with! A representative once told me my bill keeps rising because I "have been a customer for so long"! That is ridiculous! Whatever happened to rewarding a customer for loyalty?!? The customer service representatives are rude and undertrained, and the internet service is not as good as advertised. If I had any other option, and I mean ANY, I would no longer be a Mediacom customer!

The network suddenly shuts down when I am using it. First tech was totally incompetent and had to have another tech come to fix his mistakes. Phone problems, landline disconnected. Lack of information. Very small remote control with very fine print. TV print is also very small. I regret changing to Mediacom.

Mediacom is the only company that is allowed in our apartment complex. The technicians were good when I first got set up. I just have cable at the moment and the quality of service is excellent. Customer service is good and they answer promptly if I had a question. If you're thinking of switching, go for Mediacom.

I love the product, but the implementation of it is terrible. Installation was a disaster. First it was winter and the installer laid the cable over the driveway which broke the very next day. The installer didn't hook up our phone either. I had voicemail, but didn't know it, was given no insight into how to use it or anything. The website is great to sell you something but is terrible to find out information. I couldn't turn off the voicemail, which I didn't want at all. They give you a Mediacom email account which seemed to be a big secret also. I just tried to update my billing, but I couldn't even do that on the website, it just kept saying invalid data, what data was invalid I have no idea.

After years of having Mediacom, my wife and I are moving. We wish Mediacom was offered in the area we are moving to but they are not. We have a few glitches over the years but Mediacom tech support was always considerate, helpful and prompt to solve our issues. Our last service technician, Brice, was amazing. Unfortunately I don’t remember the name of the woman in customer service who helped my wife try to move our service but ultimately cancel service. She was very helpful and very pleasant. She made the process painless and uncomplicated. Thank you again for your services.

We wanted to add more TVs to our Mediacom connection, waited 2 months and never received one, BUT Mediacom charged us at a much higher rate. Finally we had to abandon the idea of have more TV sets connected to our already existing connection since 2008.

If there are no notes on file of our complaints or requests for repairs to be made at the pole, then it can only be because customer service reps and managers we talked to did not record them.

I am retired and on Social Security with limited income. When I spoke to a Mediacom representative about a lower package price, they really came through and gave me a substantial loyalty discount, which I really appreciated.

Terrible service-new acct 2 wks ago. Wasn't set up right. Now moving into the right home and can't get any help for 5 days. No computer or tv unless I do it myself which if I had stayed with DirecTV that would be ok. I was told this would happen but since this is something that I have to use per property mgt that they pay for, I am stuck until someone can come out and fix it. I turned off 1 tv due to move tomorrow and the other one would not do anything so I had to unhook it too-great going.

I’m in Florida and I’ve always used Mediacom ever since I had TV. I have the regular cable and I get good service out of them. I’m satisfied but it seems like the price keeps going up every once in a while. I’m low income and the money I’m paying them is my social security. I hope they keep the price down as much as they can. I like watching my TV especially my sports channels because it's what I got right now. Customer service hit me up once in a while on a package of so much for a year and they'd cut me right down. Overall, Mediacom has treated me good.

I had Mediacom before and I left and went with another cable and internet company. But then with the other company, I couldn't get the service I wanted, so I went back to Mediacom. However, my granddaughter moved in, and she wanted internet and a whole bunch of other stuff, so she had me go with somebody else. I got screwed. I only have one channel for a month because I couldn’t pay the bill. I'm living on a limited income, and I am just about blind. So I came back and I got a package deal but then I didn't get what I wanted which was to get incoming calls going across to talk on my TV.

Using a satellite of any sort is harder to deal with in my location. Mediacom is available and local. They're about a block away from me. I went in and their treatment towards me was perfect. I got their internet and cable and everything with the installation was fine. There was an outage one time but the overall quality of service is very good. I would recommend Mediacom.

I have been with Mediacom for over 4 years. Last year when my bill increased I called them since I knew I would not be able to afford their services. I was no longer under contract. I was going to leave the company and go to another cable provider. The rep from Mediacom was then very helpful and was able to lower my bill to be around $123+ since I explained that I am on a fixed income. About 6 months in my bill changed to $143 and I didn't complain. I just received my new bill and it was increased to $173.10. I immediately called them and was then told that a year had past and supposedly my rate is increased. I then told them if I could not afford my bill last year why would they think I would agree to a increase in my bill a year later. I told them I wanted to close my account down. She then told me she could downgrade my account to their essential plan and when I looked at this plan 60% was music channels which I would never use.

We have experienced more limited or no service hours in 5 weeks with Mediacom internet and phone than we did in the last 5 YEARS with our previous providers. Can I say piss poor? We are very disappointed. Previous tv only service was good but package deal hasn't been.

I’ve been with Mediacom ever since they started in our community back in the 70s. I was the fourth guy to sign up in our community and I’ve been with them even though somebody else has owned them in between. Now, the City of Oakland has a franchise for them. I’m paying $103.03 a month for the basics and the family channel but they’re about to price us out. I have two TVs and two boxes, so I could probably eliminate one of the boxes. After 45 years, I thought they’d give me a break. We’re 80 years old and I’ve called them trying to get them to lower the price a little bit. They said that they can but I need to add the computer deal. However, we don’t own a computer and don’t know how to run one. So overall, outside of the price, I have excellent interactions with the staff and I'm 110% satisfied with the service.

I've had Mediacom for years and years and they know their business. I have telephone and cable through them. However, I have to plug and unplug the system every once in a while. Sometimes it just goes off. Also, Mediacom has been way too high on the system I've had. Still, the quality of service I've gotten has been alright and I've never tried to get it down.

I wish I could switch to another provider, but sadly, Mediacom is the only "fast" internet provider in my area so I am stuck, otherwise there is DSL which I don't prefer either. Where to start my dissatisfaction?! First off, don't expect to get service all the time, I am a gamer, so I'm supposed to get 1 TB each month and I am somehow constantly hitting that and being throttled (love how internet has a cap these days...). On top of hardly getting decent speed, I *CONSTANTLY* deal with my internet not working. Tonight, while trying to play my video game, connect/disconnect/connect, etc. I've been dealing with this since day 1 so... 6 months now. It gets SO tiresome!

I live in the Centerville Lofts and they had the system set up for Mediacom when they built the building. Mediacom is all they will allow us to have and we cannot have any dishes attached to the building. I've had Mediacom before and I've never had any problems with it. So this recent time, I called and told them that I wanted the TV hooked up to Mediacom. They set up a time and a tech came out and hooked it up. For some reason, I have a control board in the laundry room and when he came to do things, he had to go in there and flip some switches. I don't know what it was about but all I do now is turn it on, watch my programs, then turn it off.

Initially, Mediacom had a lesser price package, but now, others have lots of lesser prices so I've been considering switching. There's also a lot of static in the picture and my computer is slow. If I go to like Netflix, a lot of times, it doesn't pick up the signals and I have to do it 3 or 4 times. So this last couple of years, the service has not been as good as what it was initially. Then the prices keep going up and that's how people switch to ones that give a better deal. While I really prefer to stay with one, sometimes I have to do what I have to do. And I know some people who go for a year here then a year there. Other than that, the Mediacom team has been good and they've answered questions for me when I've had questions. Most of them refer me to whatever the TV I have or the Blu-ray. I call them to find out what's going on and ask about routers and the machine they gave.

The person who installed my Mediacom system was very nice. He was very knowledgeable and he walked me through everything. He explained everything he was doing and showed me how to restart the system if something happens. Currently, I have my cable, internet and phone through them. Though service goes down a bit when we have a storm, I'm satisfied with their service. When I have a problem, I can call and it doesn't take long to get a representative.

Mediacom's sales team has been helpful. They set me up for Wi-Fi 'cause I wanted to get a little computer. I called and then Mediacom came out, then it didn’t take very long at all to get everything set up. A couple of years ago, I wanted to get golf on my channel and I saw it on Mediacom, but I couldn’t get it. My granddaughter had it on one of the other ones. They had it on a regular channel, so I asked, “Can you get me golf?” They looked around, came back and said, “Yeah. We can put it on there for you.” Now I have golf I enjoy every weekend. I'm very satisfied with the service.

I like the selection of stations and programs that Mediacom has. However, with some of these programs, they do a lot of cutting in and out. I have Starz through them as well as other services in a $130 TV package. I wouldn't change to another provider as Mediacom has been excellent overall. I really like the network.

The person under my care, Tom, had MediaCom for his cable box and channels. He never complained about the service but then he wanted old movie channels. Overall, they are a good service provider.

Mediacom's team has been really good about answering stuff and helping me connect their system with a TV, a V-Stand and with the controls that I have. Their installers have been really good as well and they hardly ever have to come inside. When the storm came, I was by myself and I had to live about six weeks without any TV. Still, the quality of service I've gotten has been good.

I've been with Mediacom for a long time now. I have my telephone, cable and internet services with them. The people who come here are always professional and courteous and they treat us well. However, we are not happy with the new deal that they got. They gave us a new remote which does not light up when you press the button, so it is hard to see in the dark. And when you’re 86 years old, you usually sit in the dark. I asked them if there was another option and they said, “No”. It's very frustrating.

I've been with MediaCom for 30 years. There was a time when I had gone with another company but then I came back to Mediacom because they were more economical. I have cable, phone and internet through them. However, the TV is a little lacking because I don’t get as many important channels that I would like to have. Still, their prices are reasonable. I’m an 87 year old single woman so my income doesn’t go up to $200 or $300 a month for TV.

I moved into the Abbey apartment complex and since then my Mediacom service has come through them. Signing up with them was an easy process. They're the only cable TV provider in our area and I've liked them since. I have very good reception and I've never really had any problems at my current location or where I was before. I'm very pleased with what I have and I would recommend this company to others.

I'm 72 years old and I like old shows like Andy Griffith. I have my TV and phone service through Mediacom and I've liked the channels I had with them that show that. Also, their service is cheaper and working with their customer service team has been good. I've had no trouble with them.

I've had Mediacom for a long time and they're very nice. I call them when I have a problem and they're pretty responsive. The quality of the service is alright and I'd recommend them overall.

I didn't have good experience with Mediacom at the beginning. I waited and waited, and then I talked to a rep and she told me to hold on line. I told her that I've been on the phone for 10 minutes trying to get through because of the machine working. And then they repeat it on the machine that was repeated twice. And then when I got the girl, she said she need to get to another department. I asked her to stay on the line while she did that. The music went on and on and on for 10 minutes and she never came back on, and I hang up and then I had to dial again. I had to go through the same procedure again. I was listening to the recording and then when I got the person, they couldn't help me. I was very frustrated.

The City of Solon has a franchise for Mediacom cable even before there were all the packages with the phones and other services. We've had cable with Mediacom for so long now and they're doing fine except when the service goes out. I'm not happy when that happens but that’s the way it goes and things are out of their control. When the cable goes out, I call the customer service and then they tell me what's going on and we go from there. A few years ago, we had a situation where the line was in the trees at the alleyway, but they weren’t sure what was the problem either so they came and looked. They were very good about fixing that and I was really glad that they got it fixed right away. We also got a new box and different things like that over the years but otherwise, I haven't really talked with any sales people. I'm also not interested in changing to other services at this point anyway.

Mediacom has been working out pretty good. The installers were right on time and it didn't take long for them to put it. The service was extraordinary. I do appreciate it. The cable would go out but they would put it back on for me. They're very efficient.

Mediacom was the only company that was available when I moved out here. I'm using their cable services and there are times that I’m wishing that they would change and give me a different venue where I could pick some of the channels I want, but that’s never gonna happen. There are channels I don’t watch and there are ones I like but I’m not gonna pay another $20 a month just to get them.

I heard Mediacom's service was good, and I've had them for four months now. My experience with their sales team was hit-and-miss, but the installation experience was good. I have Mediacom's internet and home phone services, and the quality is good. I like it.

We used to have Mediacom and then we went to DirecTV. And then we moved one of our friends who's 80 years old into our house because we have an apartment upstairs and she's already used to Mediacom. She would not have been able to handle DirecTV so we switched back to Mediacom. One thing that we like about them is the golf channel. With DirecTV, we had to pay an extra $90 a month to get the golf channel. Everything has been fine with Mediacom. It had only frozen up twice so we unplugged and then plugged it back in.

This review is intended to reflect my experience with my upgraded speed and download service but we've had horribly inconsistent speeds and outages. Please focus on reliability of your service! I have seen service trucks in the area, hopefully that will fix the issues. At this point I cannot recommend your service at all.

I've had Mediacom since 1997 and they had a good price at the time. But they keep changing their price all the time, so I don't know if I even got a good price. They also changed their recording where you can't talk to a person and it makes it difficult. When there was a power outage, I tried to contact somebody and I had difficulty because of the recording and I couldn't get to a live person.

We got Mediacom's internet service and it's wonderful. We used to have AT&T and we had the most gigabytes but it would go off and constantly resetting. But with Mediacom, we never have to do that. If we have an issue like we had to reprogram our remote, we called them over the phone and everything has been really great. They’re polite and friendly and we get the issues solved in a couple of minutes. It’s perfect. They were also great when they did the installation. They gave us a heads up so we knew when they were coming, and they also called before they got here. It was just a great experience overall.

Too many appointments scheduled without resolve. One even cancelled without the technician coming out. He assumed the phone wasn't working because of an outage in the area that had been corrected. Appointments were scheduled for June 14, 15, 19, 20, 25 and 27, 2018. I gave up on MediaCom and finally cancelled my phone service.

I wish express my satisfaction with the capability and urgency with which the Mediacom Technician, Darrel **, troubleshoot the problem and restored my service within 24 hours after he arrived. He came in response to the same issue my neighbor was experiencing, but ended up troubleshooting and restoring service to both me and my neighbor. A FIRST-RATE RESPONSE!

Mediacom is a good company. It has been my phone service ever since I’ve lived here and had the phone in my house. It’s convenient to the area that I live in and I’ve not had any trouble with it. If somebody calls, the phone rings and I answer it. Sometimes I’ve put an ad in the paper and that’s always useful because I’ve had some of my kittens and puppies that I wanted to find a home for. And I didn’t have any problems finding homes for all the little animals that I had taken in. I’m pleased with the service. It's very comforting because if you need to call someone, I just pick up the phone and I’m able to call. I’m grateful to Mediacom.

We have only had Mediacom about 4 months and had multiple problems with our service. When it works, it is great but goes out a lot which leaves us SOL. Not too happy when we lose internet because our TVs run off it.

Well I'm a new customer of Mediacom. I have their service for a good week and a half. Guess what? My cable is down, when speaking to the rep she said there is no weekend technicians, I replied I cannot miss work because of cable. So I said my daughter will be home after 4pm! Today 7/12/2018. They said, "We only have '1 to 5' but we will put a note to come after 4 pm." So today I receive a call from the tech at 1245 pm, "Well I'm sorry 'all my work orders say after 3.' Reschedule!" What? I waited a week for a tech. I have no Cable and now you cannot come out? I call back, "Well I am sorry a Tech can come out now on Sat." So I have an appt for next week Sat. So 2 WEEKS WITHOUT CABLE. And they dont care! Let me remind you Ive only had these guys for a week and a half!!! Where is the care or love?

I only live at this location part time, but when I was there last time, I lost service twice in a few days, once for 2 and a half hours and again another day for about a half hour. This was all service, tv, phone and internet.

Placed order on 6/20/2018. Install date 7/11/2018. Installer arrived and determined service needed to be turned on at telephone pole. He did not have equipment to do that. Later that day a truck came and did something at pole. I expected installer to return but he had not. Called customer service. It will take 9 nine days before they can come back.

Internet has been down 89% of the time this month and now no cable. I pay a lot of money for one tv and internet for it to not work ever then to instead have data charged on my phone 15$ every other day. A lot of angry consumers. Are you going to credit our bills and fix this issue?

I have my internet and cable service through Mediacom. During the installation they gave me enough time, like an hour and a half window to know when they were coming. The installation did not take long because everything was all set up. The service goes out quite often --sometimes because of the weather. But I've received wonderful service overall.

Our internet still does not work, its Frankenstein setup encompasses an entire room. 2 different techs who couldn't tell a hole from their head in the ground. Multiple hours spent on the phone with tech support. 1st tech set up our internet and EVERYONE AND THEIR MOTHER was on our wifi. The first tech ripped already run cables out of the walls. Our wifi never worked and continued to kick us off, the modem he provided us was filthy. 2nd tech refused to run lines or do any kind of attic work. The tech provided my family member with the cut cables and endings and sent him running through the attic to run the line. The tech never went in the attic at all, the tech barely even helped with anything.

There had been an outage in our area with all 3 services. The next morning I discovered the outage had been restored, but our phone and internet still weren't working. The representative that took my call was very helpful and patient. She walked me through what I needed to do at my end and explained what she was doing at her end. Problem solved! I have always been happy with customer service that we have received. I can get a "real" person quickly, I can understand them (big plus!) and they make sure I'm satisfied.

Our experience with Mediacom has generally been positive. We particularly like the speeds we receive. We have had a few outages but they have been corrected quickly. The only problems we have had involve trying to set up our internet using Mediacom's DNS servers (very glitchy, wound up using Google's instead) and when technicians visit our apartment complex to start service or fix someone else's service, invariably, they pull the wrong plug and disconnect us. It has become so predictable, we station ourselves outside the maintenance room door to make sure we're reconnected before they leave.

On June 8, 2018 my TV was pixeling and the audio. It had never done this before. Maintenance tech came on June 18 and June 19. Didn't fix. Service Tech on June 25 & July 3 didn't fix. July 8 one month. Still not fixed. Please fix the problem. Very dissatisfied!!!

My main complaint is how you raise monthly charges without notification to the customer first. We don't like surprises when it comes to someone else changes how we spend our money. Service is generally quite good. Billing dept is usually good to work with.

They have resolved the problem as far as we can now determine. There has been no reoccurrence of the problem yet. They responded promptly and professionally.

The serviceman was to give me now cable boxes and phone. Very nice. However I had to ask him to stay and show me how to operate the new remote. After he left one of the boxes would not communicate with the TV so I had to call and get that fixed. Also he shut off 2 wires in my basement that had TV connected. Not sure why? After he left I had other questions. Need to spend more time with the new instructions on the new equipment.

Customer service confirmed that my modem had died. I was directed as to what kind of modem to pick up from the Mediacom store and then call back for instructions on how to set up the new modem. With good direction from customer service, I was able to resolve the issue.

Most of the time we appreciate Mediacom daily -- downside would be offering new customers deals and not people that have been customers for years. Also the long wait for service when needed. Tivo issues sometimes are very frustrating.

I just gave a positive Mediacom experience this morning and I feel let down. I work from home and possibly about to lose my job because of power outage. I lost a job due to technical issues before and this job is particularly important to me. Can't talk to a rep. Just getting recordings. No resolution time or anything. No written statement I could send to my job. Just unprofessional and I'm losing my faith in them. If they weren't leading provider for internet in this area I don't think they'd do as well with business. As Soon as I find a trustworthy internet company I'm gone. I put too much to be out of service and worried about how I'm going to pay my bill when they can't even keep up their end of the bargain. I definitely would like a discount for my troubles.

Tech came out to install new equipment to upgrade internet speeds. Installed combo modem and router. Could not get internet to work after over 2 hours. Left site without internet working. Said I had an ethernet cable problem. I took out new combo box and installed my own modem and contacted Mediacom to setup my modem. After they set it up internet was back and is still working. Returned combo box to Mediacom - this solution does not work. Pretty lousy service when tech leaves you high and dry with no solution or followup.

The final result was excellent, internet is great now. But, it took many service phone calls, and two on-site service trips. In all it took about 3-4 weeks to resolve the problem. I had to reset modem at least 25 times, almost every two hours at one point until one day it completely stopped. The wait time between the initial call and the service rep schedule is about 7-10 days. This is unacceptable. Then, when the first service rep did not fix the problem. I had to wait another 7-10 days. Really? This is extremely unacceptable. I called back numerous times to move up the 2nd service call, finally got it moved up a few days.

Great service, all questions answered. Repair done quick and without any problem. Very pleased with service. They was quick to set up date for repair and gave me credit for the days service was down. Will gladly let others know about your service.

I am a snowbird and go back home for 4-5 months in the summer. Your charges for putting out service on vacation are way too high. I did it but next year if the rates are that high I will cancel my service altogether.

The wifi works in a satisfactory manner. The installation is sloppy, unprofessional appearance, and incomplete. Orange wires above ground from pedestal to the house. Unsecured black wire along the side of the house. Unfinished, not sealed hole in the side of the house for the wire pass through. All very sloppy and unacceptable. Orange wire from the pedestal also runs across our driveway and yard and on down the street. This is unacceptable. I was told that it would be 4 to 6 weeks before this is addressed. Totally unacceptable.

Horrible service, overpriced, doesn't work half the time. Never came out to fix driveway. Just totally dissatisfied. They promised to fix it but never. The internet doesn't work right. Be watching tv and will just out. They also informed that if we go with tivo it would be better. It is worse. Wouldn't recommend them to nobody.

I had Mediacom internet several years ago and was not pleased with the service so I went to AT&T DSL. A friend recommend, that I re-try Mediacom so I changed from AT&T phone and 6 Mbps DSL to Mediacom phone and 100 Mbps Internet speed. Seven days after the installation I lost my phone service and I thought, here we go, waiting a couple of weeks to get a cable guy to come fix the problem. Well I call support and they connected to my system diagnosed and fixed the problem in less than 10 min. In short their phone and internet service is the state of the art and have one of the best support service I have ever used. I’m under contract with my T.V. service with another provider so I can’t comment on that. But Mediacom phone and internet service is great!

So far we have been happy with our internet service. The service man that came to install and get us up and running on Mediacom was extremely helpful and a very nice person. He is an asset to your company.

New customer, we were without internet for 5 days once several days another time. Not a good way to start. As a result we had to be very careful using data. However we were given a discount on our first bill.

I’ve been a Mediacom customer for two years. Service and speed have always been excellent. However, in the last month the internet service has been a little lacking. Speeds drop off frequently and service will sometimes stop altogether. Have no anticipation of dropping service, but it is frustrating nonetheless.

The boxes get jammed. Need to unplug and reset. The speed of the internet is so up and down. Watching youtube with the boxes cause a jam situation. Unplug to reset. Most unreliable internet I have ever had. I have had dial up all the way to todays internet. So I know what good internet is. This is not good. Trapped in a contract for over a year now. With internet just so bad. They advertise more use of the internet in the future. This company is miles away from that kind of service. I would never recommend this service to anybody. Not even my worst enemy. By now internet should be constant fast unlimited and reliable. This company needs lots of help. If you could end my contract I would be a little happier. So when I see something better I can get it.

I have had a call in for service since the day it was installed a month ago. Still nothing done. The internet service is terrible, we have to reboot the router 3 times a day. I am still not receiving the channels I am supposed to receive, something about the number in the Tivo not matching the number on the system. The channels I am supposed to be receiving, I have to hit clear before I can view them, which means that nothing can record, otherwise you simply record the hit clear screen. Have never seen my free Showtime, the credit for switching & buying out my contract is not on my bill. I still cannot access most of my account online because I don't have a pin number. I regret the decision to switch.

To be fair - as long as there weren’t any technical problems MediaCom was satisfactory. Unfortunately I had two problems in the month preceding my decision to use a different service. The first came when my television and internet went out at 5:30 in the morning. I called at 9:15 to find out what the problem was. I was told that there was an outage on my street that would be fixed in 1-2 hours.