Mediacom Cable Reviews

We have serious concerns about the functionality of the Mediacom network, in particular the DSL/internet service is unreliable with repeated service interrupts throughout the day. Cable is satisfactory, but we have freeze ups there as well. In general it appears Mediacom has not made the investment in the system to keep it reliable & up to date.

I had Mediacom install internet phone and cable. I had service for 1 day. I work from home and the internet service never worked. I called and the man that answered was rude and refused to help me. I went round and round with them after paying 200 for install and first months service. I ended up cancelling service 1 week after the install and went with UVerse. I called back and asked for a refund to which I was denied the right to speak to a manager. Finally I get ahold of someone named Razel who told me I would be getting a refund of 50 something dollars. Again denied the right to speak to supervisor. I called back. Spoke to Geddah who told me I’d be getting a refund if 106.19 in 1 to 2 weeks.

It took 5 tries by 5 different technicians over a 3-4 week period to get my wifi signal to acceptable levels...the 5th tech was a supervisor and he discovered that the cable from the box on the street was degraded. After replacing the cable my signal strength was perfect and I have had no problems. However, the job is still not complete in that the cable from the street to my house is just laying on the ground and has not been buried and properly attached at the box at the house.

Everything seems to be going great but my bedroom TV shuts down on me after a few hours of watching and I don't know why it's happening. So I have to hit the live TV button again so it shows the picture. It's almost like it's on a timer or something. But other than that problem it's all good. Thanks have a great day!

My internet goes out sometimes two to three times a day and I need to unplug the modem for 15 seconds, plug it back in and it resets. It's annoying. I can't understand why this happens. It doesn't seem to be weather related.

Researching alternatives that may provide a more selective channel approach to match what we watch. And is priced per channel. Internet is good value.

Y'all turn off my cable and internet because I haven't paid since Oct. well if my cable would be working right I would be caught up. There is a feeder cable line that y'all are working on. My cable and internet has been messing up. This is been going on for a year now. I'm to the point where I'm looking for another cable provider. I'm gonna pay my bill Friday but as soon as I find another good cable provider y'all will be out my place. I will not recommend y'all to any of my family or friends.

I was in the process of selling my business which I have faithfully paid for my Mediacom services for 6 yrs. (approx. $12,000). My contract was expiring in October and I would have had to renew it for (3) years in order to maintain my current rates. Since I was selling the business I was not able to extend my previous contract for a few months during the sale and was required to pay much higher fees for Mediacom service. We were in contact with Margo ** regarding the process to transfer renewal of the contract to the new owners and we completed late December. I have not had any further response or correspondence from Mediacom since and it seems that once they got my money they washed their hands of everything. I had recommended Mediacom service to the new owners and they did sign a contract. I filled out the form which will provide any referral with a $50 credit, but never heard back from anyone regarding this.

Where I'm living, Mediacom was the only choice I had. It's the only one that the people that own the property would accept. The sales team was good. The first person who called me couldn’t do the installation, so they had to send a different gentleman in to do it, which was okay because it had nothing to do with them. It had something to do with the wiring in this building, but they got it done. I got television, telephone, and internet through Mediacom, and the quality of all the services is good. I watch TV most of the day because I can't do much. And then, I have a home phone number, which is good for the kids to call me.

We had DirecTV for eight years and every year they raised my bill up $40. I told them I couldn’t afford it if they keep raising my bill up. So instead of raising my bill up, they would take stuff away. By the time we were done, I was paying $190 for a basic cable and the slowest Wi-Fi there is. We would watch TV and it would freeze up. I cancelled with them and switched with Mediacom and we've been doing really well.

The people from Mediacom that I’ve interacted with were good. I just moved about a month ago but prior to that, I had CenturyLink for 15 years. But they don’t service the area where I moved. The service that I got through Mediacom is through my job. They set up internet service for my home. I haven’t really used it a whole lot because it’s hardwired and I use a Jetpack for wireless a lot.

A door-to-door salesperson came to our door offering a "Switch & Save" program if we left CenturyLink. We invited Andrey in and listened to his spiel. We asked for very specific pricing including taxes. He wrote up a "Residential Service Order" for Mediacom Video, Internet, and Phone. Boxes were checked for what was included and the pricing for the 1st year and the 2nd year. We signed it. After receiving our first bill we called to report that we were being overcharged and the pricing was higher than written on order sheet. Kept getting transferred, nobody ever able to help us.

Mediacom charged my card 4 different times. My bank paid two of them and returned 2. The second one caused an overdraft because I only keep enough money in there to pay certain bills. Mediacom owes me for the one charge the bank paid and the NSF charges. I am being told I have to wait 10 days to get the one payment back and they are not telling me anything on the NSF fees. Mediacom was negligent and they should pay for these fees they caused.

The people I worked with at Mediacom were very helpful. The installation was quick and I like the overall service I got from them so far. I would recommend them.

We have had repeated problems since Dec 2017 (now going on a year plus) with our tv/internet connection in spite of several upgrades in services (which the techs had suggested). Tv will say 'no signal' several times throughout each day and we are left with a blank screen. Internet extremely slow to not functioning well enough to download or even open Google sites. Phone support always polite. Techs always polite. Always say the SAME THING. That we have a weak signal and sends someone out. Some days we have no signal. It is quite unfortunate that there is no competition in this area to force them to up their game. $150/mos for such lousy "upgraded" service. Pathetic.

I was a Mediacom customer for 13 years. I terminated my account and turned in all equipment due to continually rising prices for cable TV. There was a dispute over a charge for early termination of service, this matter was resolved November 28, 2018 and I requested a bill which did not show the termination charge. I received a clean bill with the charge removed and mailed a check to Mediacom. Today I receive a collection notice from a collection company, 1 week after I received a clean bill from Mediacom. This company was quick to send a bill which was in dispute, to a 13 year customer to a collection company. I will never do business with any Mediacom company again and will advise anyone else to think twice about obtaining any service from Mediacom.

Everything was fine during the set up and Mediacom didn't make a mess when they did the installation. If I had problems, I could call Mediacom and they would respond to it and fix the issue, so I had no problem. I was totally happy with the service. But we only got a couple of channels and they billed my card twice. Other than that, I was satisfied with Mediacom. I stopped using them because I moved to Arizona. But if I was still there, I would still have them.

I’ve just moved into a senior independent living area, and they have Mediacom through the residence here. I also had them in the past. It was the one that everybody knew about, and it was responsible and was there. I have their cable service and the quality is good. And I had the extra box that we got at one point and we could get the additional sports channels and things, but I don’t have it now because it’s not on this package. Mediacom's service is excellent. Their customer service people were polite when I had to call up for anything.

HORRIBLE COMPANY - HOW DO THEY STAY IN BUSINESS?? They waited two years to bury the cable in the front of the house. Randomly came yesterday and buried it. While they were at it, they cut the line while they were burying it! I called first thing this morning as we have no Internet, no TV and 25 guests coming to watch bowl games this weekend. The best they can do? A technician coming over next Wednesday between 1-5!! COME ON. SOMEONE HELP ME!!!! We weren't the cause of the outage - your guys were!! THEY CUT OUR LINE. Talked to a supervisor (Tiffany) who told me that there was nothing she could do. PLEASE, SOMEONE MAKE A CALL TO A TECH AND PLEAD MY CASE. You did this, not me!!! Just a month ago I had to wait five days for a technician to tell me that some other Mediacom tech unhooked our line randomly at the curb box so we were out of Internet/TV for five other days.

Mediacom's customer service has been good. Everything went really smoothly during the installation, and I was totally satisfied with the scheduling. Our internet connection has been good, for the most part. I’ve been with Mediacom for six years so I’d like it to be a little less expensive because I’m on social security. But other than that, everything’s been good.

I've had to travel--South America, Europe, The Middle East, North Africa, and Asia-- for work. I purchase high speed Internet everywhere I live for work. It humbles and shocks me how much slower US Internet speeds are and for how much more (cost). Mediacom is the most expensive cable service I've ever had but it replicates many of the problems that frustrate consumers like high fees DESPITE infrastructure problems that cause cable to be down, sales teams making promises the company can't keep, consumers having to troubleshoot outside wiring problems that downgrade cable performance for months but receiving no compensation once the problem is finally confirmed, and the useless technical support advice (the unplug-replug dance) that rarely ever solves problems yet which remains the standard advice during a loss of service.

We’ve had issues with our internet from day one. Over the course of the last year, 5 times or more they’ve sent out a tech to “fix” our issue. Fast forward and we still have the exact same issue. Internet is slow and is in and out all the time. We pay for 100mbps and as of right now I’m lucky to get 5. All they care about is your money and could care less about what kind of product you receive. We are going to seek counsel to sue. Time for these large companies to be held accountable for the atrocious amounts of money they demand without providing the agreed upon service!!!

Channel selection is okay, but there does tend to be quite a bit of signal disruption. The pricing however is out of control. I was paying $230 per month. When I called they said I was in an old package, and after re-doing my bill I am paying $140. What a bizarre way to do business. Set a price for each service and charge everyone the same price!

We have used MediaCom in the past which is why we decided to try them again after using HD antenna OTA for a few years. MediaCom is like all other cable companies (owned by Comcast I believe) in how it works. The more you pay the bigger the difference in what you get. Internet speed (we have 100Mbs) which is good providing not more than 3-4 devices connected then it slows noticeably. Channel selection is also pay more get more. We have a Family Pkg. which has good channels, however, some of which you'd think fit that, are not included not even "Cartoon Network"... really? Service reliability is good for the most part although we've had issues with a couple channels freezing (Starz Encore). The Tech said it's a filter problem... OK whatever. Customer service is great. At least that's what we've experienced.

Cable has always been seriously overpriced for what the customer receives. Gazillion channels with perhaps a handful worth watching; prices rise significantly with every renewal. The cable connector is still the old knurled sleeve style, mega-challenging for aged or infirm fingers to remove and re-attach under the coaching of a tech by phone. It can take months to have a cable buried, and the contractors often damage the lines of other customers in the process. Un-bundling to drop a service can actually cost more than leaving the services together-- ridiculous on the face of it. The list of added fees/charges can be pretty lengthy. KISS!

We’ve had Mediacom for years. We got the whole package except for the phone. The quality of service is good.

Mediacom was one of the earlier cable companies here in Columbia, Missouri so I started out with them. I made a change during the process to another company, but I didn’t like the other company so I switched back to Mediacom. I've been with them for about 28 years now and the service is good, except for the voicemail. They offer voicemail on the telephone and I checked in to get it, but I couldn't seem to get it to work for me. I called one of their service people and they had me on the phone for one hour trying to get me on voicemail without success.

I had Mediacom before and it worked for me. I stick with what works so I got them again and I had a great experience with the sales representative. She was as helpful and as informative. She was also really nice, very friendly, and professional. The installation team was friendly and informative too. They were efficient, professional, and got the job done quick. They made sure everything was working before they left. All in all, good service. I have Mediacom's internet and home phone service, and I like it. I'm very satisfied with Mediacom.

I've been with Mediacom for the last 20 some years. I have them for cable service. The rates go up all the time and it seems like there's a different payment every month. It's a bit high but there's nothing I can do about it. I live in an apartment complex where I can't get satellite or anything, so Mediacom was all I got. They're trying to get me to go to TiVo but I've got so many movies on the DVR that my grandkids wouldn't like that too well. Still, their customer service has been fine. When I have problems, I call them and they answer my questions over the phone. When the whole neighborhood goes out during an outage, Mediacom gets the problem fixed pretty soon. All in all, I'm satisfied. We get a lot of channels. The kids love it and I'm very happy with that.

My mother lives in Panama City, Florida and has been impacted by Hurricane Michael. She has been with Mediacom for along as I can remember (she has lived there for 27 years). She was recently sent a bill for the months of December-January. The problem is she is still without cable, yet being charged for a service she has not had since the storm. At one point in conversation she was told if she was to discontinue Mediacom service (go with another provider, ie, DISH Network), she would never be hooked to the service again if she decided to restore at a later date.

As a survivor of Hurricane Michael, Mediacom continues to bill its customers who are without service. When contacting customer service we're told "we will keep billing until service is restored then will credit your account for the number of days without service." With that being said, you can find no time line estimate. The website keeps posting the same thing over and over just changing the dates.

I started with Mediacom in 78 or 79 and they were the only cable provider in town back then. Thus far, I've had no problems with them. Several times I've had them come out and work on the drop. The last time, the tornado tore my service out entirely and they came by to put it back up. However, they didn't put it where I wanted and neither did they bother to ask me. So, I got them to come back and I was told that they was gonna have to move the drop. That time, their guy said that it wasn't properly installed anyway and that they were supposed to follow the power lines. Their guys followed the power lines and did a nice job of putting it in. However, the drop had to be moved because I was having a new garage built. So, they got it out of the way so it wouldn't interfere with the roof of the garage. Overall, Mediacom gives good service. I'd recommend them.

Mediacom is the only provider that my building allows. Currently, I have my internet through them. While they're all right, the problem is that most of the time, they'll raise my bill without me even knowing it. Still, we've never had a problem with their service guys when they come out and they're usually on time.

I was a former employee of Mediacom so I decided to use them. Based on my experience with the Mediacom sales and customer service teams, door-to-door sales guys will tell you whatever you wanna hear to make the sale and the phone lines are impossible sometimes. I have both cable and internet with Mediacom and the quality is great. I did my own installation but in the past, I had a technician out and the experience was acceptable. However, the prices are horrendous so I’m considering a downgrade.

The two guys who came for the installation were wonderful. I asked questions and they answered them. They also told me that if we weren’t happy with the service, we could cancel at that time after the trial period. And the service was not good. We tried Mediacom's bundle and the internet. It has my husband’s news and sports deal. As for me, I just needed the internet. We also have a child in school and she needed internet for school. But the signal wasn’t strong enough. We’re too far away from the tower or satellite and the internet was very slow. Our child couldn’t download movies. Everything got buffered. I also do videos all the time for work and we couldn’t do anything.

I got quotes from the only other local competitor, but it boiled down to price and how quickly it could be instituted and installation cost. It was close, but Mediacom won. We got cable and internet and it’s a bulk account that services four apartments. The sales team was very good and responsive. I thought they handled things very professionally and efficiently. However, the installation was a little choppy. They were having a difficult time getting the people lined up and getting me in the queue although part of it was the short timeline I was working on and I didn’t give them enough lead time on the order. But the tenants seem satisfied with Mediacom and they seem happy with what they’re getting. All I could say to another landlord is, “Consider Mediacom.”

Very poor service. You either are losing your cable or your Internet or your home phone. Never have all on at 1 time. Cable and Internet go out to the 3 times a month. They are very expensive. 1st year they try to get you a contract real cheap. The 2nd year at more than close 4 times would you paid the 1st year.

We've had Mediacom for about 43 years. We had them for a long time, then left for couple of years and went back. However, I'm not happy with their customer service. Before, I would get service pretty darn quick. And if they couldn't fix over the phone, they were out here within 24 hours to fix the problem. But now, I would call in when the Internet and TV are out but they don't try to help fix it. Less than a month ago, I've got a cable just laying around. At the time, there was still time to bury it 'cause the ground wasn't that frozen. They said it probably wouldn't get buried till next spring which was not a good idea, because a lot of things could happen to a cable exposed in the winter. Animals could chew it or my husband could trip over it. There was also one night after I got off the phone with their rep, the issue wasn't fixed yet so I figured out how to fix it myself. I was able to cancel the upcoming appointment which was out 10 days.

I like Mediacom. I’m a newcomer here in America and my relatives, my neighbors and all my friends use Mediacom. I have internet service from them and it's good and fast. It gives me everything that I desire and need from the internet like YouTube and social media. Mediacom's team is really good, too. Whenever I need help, I call help and they send someone to fix. They do their best and sometimes, they do not charge. I have also been in the office of Mediacom in Columbia twice and they've given me good service.

My parents were without cable and internet, due to Hurricane Michael from Oct 10 to Dec 4th. I talked to several customer service representatives to schedule the needed service calls. After two technicians came to the house, we realized that Mediacom was sending the wrong technician. They informed us that the main line that the house taps into was down. Mediacom customer service also mentioned that there were 4 houses without service, because that tapped into the same main line.

I have used Mediacom for years and their service is okay. It's either the internet or my computer is slow but overall, it's fine.

Service not back to normal since hurricane Michael. Called several times but tech couldn’t fix the issue. Always have problems with internet and cable. Customer service is not educated enough about their job. The whole team is inefficient, lack of staffing. Giving a credit is not a way to go.

I live in assisted living in Ames and Mediacom provides the telephone and TV service. I had my bill to pay, and I had taken it out to the mailbox to mail it with another letter I had processed. But I thought I hadn't made it out and I couldn’t find the information I needed to make out another check so I called Mediacom, and a fellow helped me and said, “Well, you just need to put your account number on your check and send us the check,” which I did, and I mailed it the same day, an hour later than the first one.

We were looking for dependability and something that was in the area and we found Mediacom. We got internet from them and the reps worked us through because we were having difficulty. When we click on the internet to check the mail, we have to sign in. When we do, we have to create a brand-new password, which doesn't make sense. They ask if we log in to more than one computer but we don't. They tell us to turn the thing off and then turn it back on.

False advertisement less consistent than original modem. I ran test before after your gigabit install and the is basically no difference. I have numbers from two neighbors with Mediacom with 100 mb service and mine is nowhere 10 times faster. We are the same rate. There is basically no change. I also have friends who also have gigabit (not Mediacom) and they are actually getting 800 to 900 MB. This just a scam. Like I said on the phone, how can you get 10 times faster with no infrastructure change and just a box.

I’ve always stayed with Mediacom and I like them. We can’t have Dish because we don’t want the dish all over this apartment. Mediacom's service has been great and their staff has always been really nice. I have regular TV and the most channel I watch is channel 8. I usually watch the news. I like to have a lot of channels and I like to watch a movie once in a while. But they took out the other channels and I didn’t have this much to watch. I couldn’t afford a whole bunch of it, so I just stayed with what I had which is the basics.

Mediacom has a very good lineup of stations. I pushed away from them, however, and went to another provider. But that one kept raising the price. Their rate used to be $29 then it was $49 then $76. I had the same thing happen with Mediacom. But with them, I got a better array of stations so I stayed with Mediacom. I got the Extended Basic, ESPN 1 and 2, Big Ten, and about everything else. I have 80 stations.

My old cable Wi-Fi router unit failed. I exchanged the old router and phone modem for a combo unit (Wi-Fi router and phone modem). I have had two of these units and both units have extremely bad Wi-Fi connections. The Wi-Fi drops out constantly or does not work at all. I have talked to tech support and the local branch, none of which have resolved the issue with the routers.

I had Mediacom before and the management of the apartment complex was paying for it which was nice. But they decided to quit doing that so I decided to pay for mine. My niece helped me with the signup and it was all fine. I pretty much the same things I had before. I have the regular channels, Hallmark and HTTV. So far, the service has been fine. I just paid my next bill so I’m paid up now until right around the first part of January.

We were having problems with our Internet in that we would have poor reception or no reception at all. Technician our checked system and determined we had a bad router. Installed new router and everything is working fine. Thank you.

I've had Mediacom internet service for about a decade and always been smooth and excellent speeds for multiple people each running a different web based device. But in the last month or so, I'm having trouble streaming Netflix on just 1 TV. I've downsized to my 15 inch laptop and that seems to work, which leads me to believe the system gets bogged down during high usage hours. Is there anything that can be done for this??

I had service with Mediacom before but I discontinued some things. Then, I needed a few things so I got them back. When I did that, one of the sales reps came and he connected a line up to my bedroom but it wasn't done right like it was supposed to. Some of the reps have been lousy but most of the reps have been good. The last guy who came was really nice and he did a lot everything right like he was supposed to so I praise him.

I could not get my WiFi to connect to my Xbox system. The system analyst repaired the issue. She was patient and understanding the problem. Then she made the necessary connections from Mediacom programming. Once she removed the inhibitors from the programming of the cable system, the Xbox system accepted the password for the WiFi wireless internet connection. Thank you to the young lady for helping me with that issue.

Seems like every time I turn around my bill goes up and I don't change anything! When I call they tell me there is nothing they can do. As I long time customer I just think they can help a person that has been with them and is on a fixed income!

When speaking to an agent about my current bill which went up over $20 last month, I was told "That's just the way it's going to be and we can't do anything about your ever increasing bill." You have no competition to speak of in Gulf Shores, AL where my condo is located, so I'm really frustrated with the attitude of your company. Could you PLEASE be more cooperative and LISTEN to your customers? We may just cancel if we see no improvement!

My internet has not work since October 9 (hurricane Micheal). We would like to know when it will be back in service. We need our service back or I guess we should find another internet co. If it is possible could we please get some service.

Internet works slow, comes and goes. When the repairman came out, I showed him what the issue was. He said it wasn't in the system, that it was - guess? - my equipment. That seems to be the standard response. I wonder why I didn't have this problem on CenturyLink wi-fi. At least he got my password out of the modem for me. Otherwise, it's not much better.

Since 2011, our service reliability has been poor. Internet service experiences slow down and interruptions frequently. We have been told that our upstream signal has noise causing the problems and that the maintenance dept. would fix the problem. This has not happened and we still experience intermittent internet problems weekly or daily. We also experience intermittent TV signal tiling or picture freeze. Our neighbors also experience the same issues. These issues have been ongoing for years. Mediacom infrastructure here is old and needs updating. Many of my neighbors are switching to AT&T fiber optic. When Mediacom service is working correctly I am completely satisfied. We just want consistency.

I love the quality of the service! I have all 3 services and it’s great! It’s always on and very rarely has an outage! Very fast internet. I would highly recommend to everyone looking to get internet service provider!

My mom that lives at ** had to turn in all of her cable boxes TV remotes because she just cannot afford them so I call up Mediacom to see if I could purchase cable for her just for one basic TV and you guys want it $90. Should be ashamed of yourself.

Mediacom was the first cable that came out into Waterloo and knowing that, I went with them and have been their customer since. The only issue I have with them is that sometimes, when I have a problem and call in, it takes them two weeks before they come in and check out the issue. It doesn't happen too often but once, it took them a week before they got to me. Also, when the telephone goes out, we don't have any other way to call anybody and nobody can call us. Other than that, everything has been all right and Mediacom is doing a good job. I've been with them for 30 years and I don't plan to change unless something else comes up.

Out internet had been working off and on for almost the entire period we have signed up with Mediacom. After several service calls from Mediacom techs, it was determined the Mediacom modems were the issue. For some reason their modems would not work properly. We finally tried our modem and router that we had brought with the move, and all worked and has worked since. Upload and download speeds are great and all is good.

Our internet was upgraded from 200 mb to 1gig internet speed on November 16th. We had some issues at first - so the man came back, changed some things around, and the internet speed was higher but it cuts off and on constantly and our internet is slower and lower quality than when we had 200mb. We have talked to the contractor working with us and he has told us many times he was coming to fix it, and he hasn’t shown up any of those times. We spent the whole day waiting at home for him not to show up each time. I called the company, CVRS, yesterday and they said his supervisor would call me back that day and no one did. I’m very disappointed in their customer service and lack of communication.

I feel you guys are doing a really great job because I was paying the same thing I’m paying you for just Dish and I get three services with you guys so keep up the great work. Thanks!!! So when I was paying all that money to Dish I had to look you know Max plan and then all of a sudden channels kept disappearing and I was still paying that amount so I think what you guys are doing is.

Just days after I wrote a review about my experience with Mediacom Security I received a phone call from their corporate office. The woman I spoke with was very helpful. She was able to tell me that my issue had been resolved which was great news!

We've had Mediacom for several years. But recently, I was trying to cut expenses a little bit and the package that I had was costing me $197 a month so I wanted to re-bundle some stuff and bring it down. Part of it was to analyze what I watch on television and I did that. My daughter did most of the talking with the Mediacom rep and I was listening in on the other extension. The rep was very polite and the interaction was very cordial and helpful. We got our service bundled down so it's at least $50 a month less which was more like I could handle.

I tried going with cable companies and they all kept denying me because of my credit. But when I found Mediacom, they were perfect and I had no problems with them. Their salespeople were pretty excellent and decent. I got their cable and internet services. The installation was great. Their guys were on time and professional.

Auto pay is too complicated. My bill ended up being late and had late charges. Too much time spent on the phone just to straighten out auto pay problems. The first time I called the person that helped me was friendly and helpful. The second time the person was short, curt and not helpful.

The company that we have, the CenturyLink, is not doing very well. My parents had Mediacom and they suggested it. We subscribed to their internet service. Everything was great with their customer service and their technicians were super helpful. They sent somebody out to do the installation the first time and it took a little bit of time because he thought he was gonna have to pull the cable and change it. The appointment was rescheduled and somebody else came out who said there was no need to pull the cable as there was one available. That was good. They figured it out. I work primarily from home with lots of emails. My stepdaughter streams a lot of movies and my son plays games. Mediacom has gotten the job done and the service has been wonderful.

We have a summer home in ocean pines MD. Stopped tv service for the winter on 11/6/18. Will resume in the spring. Was told I did not have to return equipment. Despite 4 conversations with you, I keep getting phone calls to return equipment. Please update your records.

I am very satisfied with the service as promised. I would like a less expensive option for a higher speed internet for business and gaming applications. The connectivity for all devices, PC and Mobile, is easy and I have experienced perfect continuity.

Every Mediacom employee was very professional and helpful. From the initial inquiry call to the installation everything went smooth. Any followup questions were answered completely. I couldn't be more happier with the entire process. The phone and internet setup worked the first time with better service than our previous provider.

We switched with you on October 30 since that date we have had our phones and internet constantly losing connections. You have no idea how frustrating this is. Your customer service is nice on the phone when you can actually trick the phone system to get to a human. But the actual fixing of the problem has never happened. I am giving you one more week before is go back to Dish. This company sucks!!!!

I tried a different provider one time but came back to Mediacom. I've been with the company for 20 years and I’m satisfied. I have their Basic package and the Family basic. I like Mediacom and the channels I have. But they keep raising the price which I don’t like.

Satisfied with the customer service. Not as much the internet quality for the amount I'm paying. Still having problems with low upload qualities and internet dropping off every now and then. Not really interested in worried about it right now.

Just days after I wrote a review about my experience with Mediacom Security I received a phone call from their corporate office. The woman I spoke with was very helpful. She was able to tell me that my issue had been resolved which was great news!

Technician tested to make sure problem was what we thought it was, then installed amplifier for cable modem. Understood need to connect to splitter for TV. Helped try to make things look neat underneath computer. Connections seem to be working OK since.

I have called Mediacom 4 or 5 times, stating the cable line is too low across our driveway. It's the cable line that runs from pole to pole along our street. Mediacom keeps sending technicians out to the house, they have all said that the cable line is very low and they will report it to construction crew to get it higher. It's been 6 months and nothing has been done.

Bill is completely wrong and have had trouble getting it corrected. I know since I am located in the hurricane Michael disaster area this has caused some problems but I have had different responses when I have called. They have ranged from "don't pay anything until it is resolved" to "you have to pay now!!!" Also I have been given varying amounts to pay.

Mediacom is very good. My only complaint is that we don't get TCM in our location even though it is part of the Family package. We have to pay extra for the Movie & Music pack to get it. A location near us gets TCM as part of the Family pack, but we don"t. Everything else about Mediacom is good.

I've had Mediacom's services since the 1900's. I just have basic TV and I am very happy with that. I like the news and different programs like that, which is satisfying to me. And when my grandson comes over, he likes to put on a movie, and so it works for me at this time. I've had two service calls in the last two weeks, and the servicemen that called on me were very knowledgeable and polite. My only concern was the wide window that I had to sit home and wait. My son was injured in the workplace accident two years ago and he's on his 9th surgery this week, so I have to pick up my grandchild and take him to school, and pick him up. I was desperate for my TV to work and they said, "Well be home between 1:00 and 5:00." I couldn't. I had to cancel and reschedule. But they gave me a huge window to try to plan my day, getting my grandson to school and getting him home, and taking him to his appointments because he has Asperger's.

Our Internet kicks us off our ps4 alot or says the speeds are a lot slower then what we pay for. We use an ethernet cable connected to our ps4. I'd like to see my speeds at what we pay for. Thank you.

It took a while to fix and I called several times, but each time I spoke with somebody they were very nice. I love Mediacom and plan to keep using it. The servicemen that came out were outstanding. Thanks for fixing.

The new rate was included in a bill with no explanation. I had to call to find out that the new rate went up from $27 to $56! (Approximately.) I value my phone service but this increase is outrageous! I can see a new rate going up a little, but this is this just too much. I would use a cell phone but I am handicapped.

Mediacom has provided my family with internet service for about 5 years. Up until about 3 weeks ago, I have been satisfied with it then the company has been weird. Our area was totally devastated by Hurricane Michael. Like all the area Utility Companies (electric, water, phone, and internet) they got things working again within ten days of the storm. I was quite impressed with this response. Mediacom had things working within 3 days of electrical power being available. Granted service was intermittent but as time went on it was getting more and more stable.

The updated box and router were in response to a USPS flyer that indicated certain channels were going digital. Okay, the technician made it on the date and time suggested. The equipment was sent ahead from the warehouse to be installed. The updated box was "Bad Order" & could not be used. It was only the 13th "Bad Order" the technician has had to deal with. So the technician got one from his van which was a different make & model. The router started to fail within three days & disconnects the WiFi connection approx. every two minutes for the last ten days. I reset it five times without success. This means the router is "Bad Order" as well. There is a rescheduled visit set for repairs or replacement on 12/03 between 8-12p.

Installation contractor was not cooperative and I had to run the cable under the house where I wanted it. Several days of delays to have the cable run to the house also.

I have enjoyed being a Mediacom customer. I understand during hurricane Michael my hometown was dealt devastating damage. I also understand that Mediacom has had massive damage to their equipment. The first month I received emails and updates informing me of what was going on and I greatly appreciated that.

This has been resolved. It took many visits but internet is working much better.

We've been with Mediacom since cable started up in the area in the 80's. I called their customer service team a couple of times and everything worked out. They were always very friendly. When we couldn't get things handled ourselves by getting the instructions, they sent somebody out. I wish what I'm paying for the service right now was a lot lower. But we have so few problems. If the service goes out, I give them a call. They usually come back with, "It's a problem in your area." So, then they get it fixed fairly quickly.

I was having quite a few problems with Mediacom before and after the storm. Most times, it was saying “no line” and the internet was off and on. But the service has been okay for the past couple of weeks. The cable had been doing okay too. We've had the service for quite some time. It's been six years or more and the customer service has been good.

We cancelled our internet service with them last month, after being a customer for 15 years. When we cancelled they said we owed them equipment we didn't have. We returned the modem we had, and was showing on our bill every month. Today we received a bill for $1278 for unreturned equipment. When we said it was never on the bill, and we have no equipment, they said, "We didn't charge any fee, but you owe us equipment from 2008." We cannot pay this amount for equipment we don't have. We are seeking legal counsel. It is a very bad company to do any type of business with.

We had service at Mediacom for many years but had to move out of town due to health and age. Where we move to did not have service nor have Mediacom as a provider. We had our phone number for 66 years and wanted to move the phone number to our new location. Mediacom refused to allow the new service provider to move the phone number to our new account. We tried for three weeks and they kept saying they would allow it to move and new would.

We are victims of Hurricane Michael here in Port St. Joe, Florida. Of every utility service, Mediacom is by far the worst. Mediacom trucks and techs are as plentiful as unicorns here and when you call in the estimate is always by the end of the following month. First it was October 29th, then it was Nov. 21, and now it's sometime in January. My next door neighbors had their service restored about 10 days ago. Mine was completely ignored because the techs apparently felt climbing the pole to simply plug my line back in was too time consuming?!?!

I've been using Mediacom for a very long time. I appreciate the TV service and I have no complaints about the pictures that I get. There are two different cable companies around here and my son has the other one. With them, the screen is all checkerboardy sometimes, they’re slow to almost nothing, and reception is crappy. They came to my door and I told them no. I was not talking to them and I just stayed with Mediacom. They’re stable and they’re reliable.

I had the unfortunate experience of contacting the only cable company in the area I live, Mediacom. Service, at best, is spotty. Outages are the norm of the day. Don't bother to call in, they will not help you. You can reboot the whole thing yourself. They tell you Mediacom will contact you to upgrade the splicing of cables to numerous apartments, but they never do. Move on to the 3rd year of service and a $30 increase, thanking me for my loyalty to Mediacom. Really? $30 increase is thanking me?

When something is messed up on TV, I would call Mediacom and they would explain it to me, and they try to get it fixed. Their reps are nice people. When I pay my bill, they say "Good morning" to me. The only thing that I dislike is that the displays that they place on the bottom of the TV are too small. I'm old and I can hardly read them.

I don't like Mediacom's new service where you can tape programs. I also don't like that they have too much sports and informatic TV. I’m a person that likes documentaries and it just doesn’t pivot to me. Other than that, it’s fine. My wife has it on her TV and she seems to like it, but I don’t. Dealing with their customer service was not too bad. I've never been totally satisfied with the results, but I can’t take pride.

We have had numerous problems and outages with our cable service in the last couple years. Have had cable service for 30 plus years. One of your techs Richard, I do know his last name corrected some of the problems and put in a work order for others. A contractor installed a new box and caused other problems. Richard returned and corrected some of these. On October 18th a contractor installed a new underground cable, he did a great job, a coil of cable wire is still hanging on the pole waiting for you to finish the connection. At present one of your boxes is not working on our primary TV. Our present cable billings are $2,400 per year. We are very disappointed with the inability of Mediacom to provide satisfactory service. We are very seriously considering cancelling your service after January 1, 2019.

Lately, it seems like your service sucks. Wish there were more options for internet providers. The last time we had a person over to check on it, the guy said nothing was wrong. He was an idiot. Need better internet.

I've been with Mediacom for 23 years and right now, I'm paying $81. The price went up really high. It's way, way, way too much for me. Mediacom should have a little extra range for elderlies and veterans who live by themselves, and also for people who've been with them for a long time, especially the elderlies. My bill has been going up and up and up. I have the family program and it has way too many sports shows in it.

One suggestion would be to have the TV lineup shows. It would be nice to be able to view what's coming up on TV. The channel listings would help. Please consider this. It would be very helpful looking ahead to see what is going to be on. Also your rates keep going up, lower the rates a little.

There was a internet outage in the area, had to call twice due to my internet not coming back on. Both phone agents were very helpful. Your callback services is very slow. It called the next day after service was restored.

So far Mediacom is the best value going for me. Mediacom has my TV, Internet, & Telephone and they've beat all the other competitor's to get my business. So far nobody has been able to beat Mediacom's price for these services.

I find myself not finding anything that I care to even watch. If it wasn't for the Hallmark I really don't know if I would even mess with having cable. I would like to see more game shows and movies without so much shooting and killing.

For some reason about 2 months or more ago I started having trouble with my internet. For many times when I called they would change my password to allow me into my email or to pay my bill. I have had Best Buy techs to help with the problem and they assure me it is not my connection. The last one saw where when we would try to log in it has Mediacombb.net. When he tried this it worked so I have been using it but still have where lots of times I get timed out just trying to delete messages. I also have trouble still getting on. It has been suggested that mchsi.com and mediacombb.net are (for a lack of a better term) fighting each other.

The service comes in and out on almost a regular basis. When I call they say nothing is wrong yet moments after the call it starts working again. I'm tired of paying for high speed but never truly getting more than 10mbs. Of course they say anything to get you off the phone so that their individual stats aren't affected. This is how call centers work. They care more about stats rather than really providing a solid service. But it's the only game in town so they have you over a barrel.

I had two services calls cancelled without notification and had waited all day both times. It took me several calls to finally get the repairs done on the third visit. This was the worst service I have had from any cable provider.

We are 80 years old, have a limited income and only care to watch about 6 channels. Yet to get the 6 channels costs us too much. We have been long term customers and do not receive any price breaks. I am ready to drop cable.

I think you should be able to keep my bill the same year after year. I have to call in for a better deal every year. I have been with you from the get go. When you're on a fixed income you want a good deal. The company gives their new people a better than they give someone that has been with you like me. Those people stay till usually the deal is done. I have stayed for 30 plus years and no doubt for l lot more. I guess time will tell if I stay or if I go.

I don’t post much but I feel I needed to speak out about MEDIACOM. Last week we requested a service call, the 6th one mind you, to get our intermittent cable service fixed so it is reliable. 800 number, language barrier, need to call different number, longer than usual wait time, type in callback number. 2 hours get callback. "We can come on Tuesday 8-12." Give them Judy’s number. Later on I get a text to confirm appointment. I say yes. Even later get a call saying Monday 8-12. Give them my number this time because I will be in town. Repeat text confirmation. Monday comes, no phone call to either phone, Judy gets a VM drop (this is where they leave a VM without the phone actually ringing) that says the technician was there and nobody was home.

Our previous provider kept going up on the bill and taking out channels. I was paying about $125 as they dropped some of the stations, and then they went up a little more. It didn't make any sense. I decided to call Mediacom, and got the internet for my Netflix and Hulu. I also got WiFi because I don't have all of those cords running directly through the TV. I used to have Mediacom a long time ago. I cut it off back then because they said I went over the data but I was doing the same thing and I only use the data on the TV when I'm listening to iHeartRadio. So I had an old bill with them, and they let me get hook up, but I paid so much extra a month until I paid the whole bill off. Once I paid it off, my bill dropped back down to the regular price.

When calling and requesting service the operators are excellent. Over the last few weekends WiFi drop outs has been a problem, especially getting the children to complete homework. This needs to be addressed. Open advise as to why there has been a drop out would be appreciated.

I have been very happy with my service for the most part. However I really dislike the new Guide Listing format. What was wrong with the former one? It was easy to read and navigate thru; esp to select programs to record.

Last night reception was horrible, the picture was all broken up. We should get a refund for the days service. It finally just gave us the black dialog screen saying it couldn't find the channel. We missed several of our shows and now will have to wait for reruns to find out what happened.

I've been with Mediacom for 16 years and the service has been okay. Their customer service team has been helpful. I’d recommend Mediacom.

My husband and I moved to Minnesota recently and have had cable, phone and internet 'service' through Mediacom for almost 2 years. I put quotes around the word service, because during this time, we have had nothing but problems with all three of the services we have been paying Mediacom to provide. We lose our internet and phone connection regularly (often every day, sometimes more than once per day), and our cable is regularly barely functional, and nonfunctional at least once or twice a month, sometimes more. Every time we experience these difficulties, we spend hours on the phone dealing with Mediacom's tech support. Sometimes we're so exhausted from trying to deal with Mediacom's tech support that we don't call and instead just wait and hope our service returns, which it occasionally does.

On Sat. Oct.6, 2018 the phone went out. I called and the tech said that a lot of phone were out and they were working on the problem. Sunday... no phone, called again. She called my #, it rang on their end, I had no dial tone. She made an appoint. for the following Sat. I did without phone for a week, used the cell phone which cost 30 cents a minute after I exceed my min. I waited all day Sat Oct. 13 for a technician. No show. Called and was told that he could be there up until 8:00. I waited. I called back at 9:00. The tech tried to call me and when I didn't answer the phone. He went home. This tech asked my to check the cord in modem and make sure it was in phone #1 slot. It wasn't, I changed it and everything was fine. It's been okay since. I can only assume that you have one smart guy and whole lot of idiots... I usually have nothing but praise for you but not this time. Sorry.

I’ve been using Mediacom for 25 years and everything has been going well. I have their cable and the line almost broke, but their guy fixed it a couple of days ago. He wasn't but a few days late.

I had DirecTV and it had a lot of problems, so I went with Mediacom. Their sales rep was very nice and it didn't take him long to get it set up. I got the basic cable and the installation went well. The guy installed the box and he tested to see whether it would come on when he came out. When I turn on the TV, it comes in clearly.

Billing: The service is great, but taking your payment up after your contract renews is wrong. Payment should stay the same. Not fair. This should not be a part of a contract because some people are on a fixed income and enjoy your services. SMH.

They like to leave out what's not included in your package after you tell them everything you want and all the extra fees for getting additional. We told the agent on our first call that we don't watch live TV all recorded and might want a second box but not sure. Started with one. "Well you have TIVO and just call us when you want another box!" "You'll find out when the cable guy comes." "Oh, you don't have the recording box for TiVo." "Who knew TiVo did anything BUT record?" Then, call back for what you asked for and wait another couple weeks. They flipped the switch to our DVR 3 days early, our TV reset on its own and wouldn't let us watch without the DVR box that still hadn't arrived.

Mediacom has been so amazing since we have started service with them earlier this year. After the storm, we were without internet for quite a while but they were quick to get our service back up and running and made up for the missed time with a credit to our bill. Their reps were very patient, polite, and understanding when we called and we appreciated it during such a rough time. Thanks Mediacom!

The young man who helped me was delightful. He wanted to help and was willing to go the extra step. Was patient, good in his directions to me and cheerful. Really appreciated him. In fact, I have been pleased lately with all the help I have received when I have called in.

I have not had a phone in three weeks, Tec. has been to my house twice, I still have no phone at this min. They have the nerve to ask me for feedback. Wow! I have no date or time when I will have service. I have a lot of health issues, had to get a cell phone to make sure I have some kind of communication, a cell phone I can not afford. I am highly dissatisfied.

I had no choice but to go with Mediacom, only internet offered in my area. When it's not raining internet works good. I have called over a dozen times, had numerous techs at my home and no one can tell me why or figure out why I have no internet when it rains. This is so frustrating! I have been with other internet providers at my other home and NEVER had this problem. Would someone PLEASE HELP ME. Thank you.

Mediacom still have service on rainy days and every time I've called, they're good. My internet was out so I called and their tech fixed it. Anytime I have the issue with my cable, they set up a date, and I like that they can come out on weekends. Mediacom is a good company.

I've had 4 appointments rescheduled and they don't show so I'll call to hear they had a outage in the area and rescheduled appointment. Then no one can help me when I call Mediacom or when I go to the office. We have a family that has online schools and can't get their work done because we can't get fixed. Or enjoy a movie after a long day at work. Then they lie saying that they came by here to see the work can't be done by them. They have to get another team to do the work but no one came by - I waited all day. Then to top that off my bill is going up by the day and I haven't had services since Hurricane Michael. Go figure. Then I call about that - I'm told 8 times now I'm getting a credit but haven't yet seen a credit or a technician to fix the services that I'm getting charged for. This company has made me really think about satellite.

I placed a call to have some new coax I ran, connected to my cable box. A person showed up and left without saying a word. But my TVs were not working. Thinking the coax I bought was bad, I placed another call to have new coax ran. The service guy that showed said he was service only and did not run coax. He looked at my modem for some reason, but did no troubleshooting. Never looked at my cable box on the side of the house. He was rude and obnoxious. He then placed a new call to have the coax ran.

To a supervisor that can address a billing complaint; I called the 855-633-4226 number October 12, 2018. This is my issue: We moved to the rural area of Williamsburg in July. When we moved Mediacom was no longer an option since we are considered rural. All the years we had their service we never had auto withdrawal from our bank account. Yesterday we received an overdraft notice. I called the bank today and they said it was from Mediacom. They tried to take out $99.19 the 4th and 10th with two overdraft fees. I disputed the charges then called Mediacom.

I called Mediacom to tell them that my TV control had broken and I could not make it work again even after changing the batteries. No questions asked and she told me they would send me a new one and within two days. And, by golly, within two days the USPS had it at my door. And it work so very well and is so responsive. Luckily the control from my other TV could be used for either TV so I was not without TV.

After I moved here, I told Mediacom to get off my life because I was with DirecTV then. But I wasn’t cool with DirecTV, so I had to go with what they had here. In this village where I'm staying, they don’t have anything but Mediacom and Dish. They don't deal with the rest of the companies. I decided to go with Mediacom and the installation went pretty well. So far, their service has been great. I have cable with them and they don’t give me any hard times or hassle in paying my bills. I’d recommend them.

Sometimes, we have some issues with our Cable TV with Mediacom, but they seem to be resolved. Once, we had to have the box changed but it was no big deal. Also, I receive my bill via paper mail and one time, I hadn't received it but I didn't realize it. Then my next bill was for twice the amount. So I called to pay by credit card and the girl I talked to was very nice. She pointed out that they had a promotion going on for something I was being charged for, so we took care of that. We’re happy with Mediacom.

I currently use Mediacom to get the news and a few programs that I watch regularly on television. I'm satisfied with their service and I enjoy it.

Mediacom is cheaper than other companies and I have their TV and internet. I only have the basic package of just a few, primary channels. My bill was $80 for the first year but now it’s $120 or $130. Also, the service goes out sometimes and my internet goes out more than my cable. But my experiences with the customer service team have always been really good. They had to replace my box one time and a really nice technician came right away. Another time, my service was out and they fixed it over a phone call.

I already have Mediacom's internet so I decided to use them for cable as well. I’ve had good experience with the customer service team. I was out of internet for about a week and a half because of a hurricane and right at that time, I had decided to get the TV services too. The installation was rescheduled about 3 times. The first time the technician called was the day the hurricane came through. I had to reschedule twice more because of just power outage still. My cable box was installed but he couldn’t make sure anything was working until we have power. There was something going on technically with all the lines down near me. Once power was restored, he came out and got it taken care of quickly.

One of my friends had Mediacom, and I used to be at her house watching it. Then, I decided that was what I would go with. Everything has been good with the ones from the customer service team that I talked to about the TV going out and getting it back on. I also have the internet with them. The tech who came to install was doing the job, but he hadn't done it one time. Another one, then, came. He got everything straight and he corrected everything that the first one did not do. So, everything is good now. I would recommend them.

I have NEVER had service this bad before! We've been customers since September 25, 2018, however, we've been without internet/phone more than we've had working service. We've had 3 service calls and the internet goes out before they are a mile from our house. Calling for help is a joke, they do NOT care how long you go without service. The first time I complained they said someone would be out to fix the problem in 2 weeks. 2 weeks, really?? I go to school online, and I'm paying for this crapping non-service, I cannot wait 2 weeks for them to come 'fix' the issue. Each tech that comes out says the same thing, "The problem is in the mainline", not my house. They say they will turn the call into maintenance and then they 'have' to fix it.

I liked Mediacom's price. I have their internet and it's good.

Mediacom is so ignorant, they think their monopoly will be forever, I signed up for $89.00 (I have evidence), I told them in March (call was record) to reduce my service... NO! They did not do it... They increased my bill to $125+. I'm in the Military and travel a lot. I come back to my residence in October, and spend time with a rep Glen online chat and he disconnected on me... I decided to call, and the guy Tim wasted my time, though he was courteous. Transferred me to another ignoramus. Who had nothing better. I've been trying to reduce to internet only or disconnect for 8 months and they still can't get it right. I'd rate them ZERO if the option was there. They're unreachable and inaccessible. I regret being with them.

I have STARZ, HBO and all the channels on my TV and I also have internet and phone with Mediacom. My neighbors and I had an interruption of the service six months ago because they were doing some changes. Up until three years ago, the phone, cable and internet would just go dead. It is a lot better now because these are new-built duplexes and they attached into another pole. Then, the service of faster internet came in. I use it all but I don’t like that the cost goes up every year.

I have been with Mediacom for 40 years and I’m not gonna change now. I have the TV and the cable, and the installation was fine. Their sales team is always polite and nice on the phone. I have everything where I want it to be. The service I get from them has been very good. If I had any problems over the years, I had good interactions with them and they fixed my problems.

Thank you for your assistance. This is still a work in progress. I hope when the technician comes out that he/she can figure out my data usage.

I heard Colette say that DirecTV was getting very expensive and the price was right with Mediacom. They have several stations and the phone is on it as well. When I tried to get something, I had to go through all these stations and I tried to figure out what was going on. The news is very important and when I was here, she had it on. She has been very happy with Mediacom and I haven’t heard her complain. Her son and grandson also have it.

We have a pretty affordable rate with Mediacom for our internet. We have a one good competitor in town that is a local, but we like the speed of Mediacom, and the amount of data that we get is good. Sometimes when we stream online, it will have to load. We’ve also had some experiences where they’ll be working on the systems at night where we have small amounts of time where we don’t have access to the service. But it’s not a lot to complain about.

I have never received the speed of service promised when I switched from AT&T to Mediacom internet at twice the price. They rely upon their customer’s complaints to determine outages. They do not apply credits nor recognize and outage unless the customer complains. I am in an area where Mediacom monopolizes the cable service. AT&T is the only alternative. Both are equally as bad, but Mediacom charges twice the price for slow service. If you have a cable provider choice, I strongly suggest you choose anyone other than Mediacom.

I've used Mediacom since November of ‘96. I got the cable and the internet. I'm not confident with DISH's internet so I continued with Mediacom. It's been all right with their sales and customer service, but you would figure every now and then, somebody who has been there double decade could get a little more consideration like better rate or get something different every now and then, and that’s for free. But there are no incentives. The service is all right. It takes forever, like a week and a half to get the tech come here though like the last time where I had a problem with the internet and it took them forever. And then the techs thought it was still gonna be another week. Then all of a sudden, once you talk to somebody in customer service, and then they wanted to scramble and get things done. That was a step above customer service. The installation of the product seems to be okay on the speed as well.

I had Mediacom years ago and I switched to Dish for some reason. But I got unhappy with Dish because when it would rain or snow, I’d lose service. Also, my satellite was getting really old and I was going to pay to replace it. My parents and my son both had Mediacom and they’re very happy with them so I decided to switch. I signed up for both internet and phone and David, their sales rep, was okay. But he had some kind of trouble getting me hooked up. My wires are kinda old and he had to call in some young man who really knew his stuff. I was very impressed with that young man. In the end, they got me going and I was very pleased. Initially, I needed some help on how to use the equipment. I had never looked to the remote control so they showed me what to do and were very helpful.

fixing it. Unbelievable that they would dig a hole in the yard, run cable everywhere and ABANDON THE PROJECT.

You come to expect telecom companies to have bad service, but Mediacom takes it to another level. I've never experienced such bad customer support in my life, I never will, because if I have to go through another bad customer support like Mediacom, I will shoot myself before I do that. Spoke to 5 different departments/person all blaming each other or another company and when I finally spoke to the supervisor/manager they either said "I don't know what happened." or "That's not what the contract says, sue me." Cannot get much worse than this one.

We scheduled new service with Mediacom on October 10, 2018. At that time we were told that the first available install date was Oct 23rd, we were also told that if something came open sooner than the 23rd we would be contacted. We were scheduled to close on our house on the 15th and since I work for a call center and am required to have a land line and used wired internet service we went ahead. We made the need for the land line and wired service very clear with the agent taking our service request.

When I moved back from Tennessee, I signed up with Mediacom because I didn’t know what else to do. I had to rent a house and I got them put the cable service in there. Then when I bought this house, I called them and had them put it in here. But I got to make some different arrangements because it was getting hard to pay the bills. I called and talked with some of their people but they said they couldn’t do anything about it. I told them I was at the lowest I could get and I’m paying $170-something a month.

Had Mediacom internet for my business for the past 2-years during which time we had a few somewhat understandable issues with occasional outage and slower speeds during peak-flow. Because of this, we had to upgrade our speed in order to keep our internet phones working OK during peak hours. Frustrating but whatever. The major problems began once our contract ended. First, we received no notification that our contract was ending. Second, we learned it had ended when our bill jumped 300%! When I called to inquire about the price increase I asked what a new contract would look like and was told it would still be more than DOUBLE what I was paying previously.

I've had Mediacom Internet Service for over 2 years now. I pay for the 200 Mbps service but rarely experience speeds over 60 Mbps. I've called them over a dozen times to report these slow speeds. Every time I call, they send a Technician out to my home to see what the problem is. When the Tech arrives, our Internet Speeds MIRACULOUSLY increase to 200 Mbps. I'm sick and tired of going through this cycle with them.

I came back to my hometown in 2015 and everybody else at the apartment building I was in had Mediacom so I took it as well. I've had their service for high definition TV since then. But when the installer set it up, he was really fast and he didn’t really explain to me how things went. He was also very rude and that was what I told the office when I called. They sent another man out, who I guess was the one who follows up. The young man took his patience with it and he got it going just fine. He also explained a few more things.

We were close to Mediacom so we went with them. We've had them for about a couple of years, but I've used them before, too. We have TV and phone services from them and I hate that Doppler weather thing that comes on. When there’s a storm coming, they want to interrupt your programs half a day every 15 or 20 minutes. I could be watching a program and as soon as I get to the good part, when a storm is coming, the Doppler weather report comes on and interrupts my station. And they stay on and they say the same thing over and over.

Never ever buy from this company. I have a full audio of how slick they are. They told me one set price for home internet phone and cable. I ask the same questions over and over before I paid for anything or before anyone came out to my house. I was told my bill will be 126.37 a month. When I got my bill it was 238.37. Keep in mind I only been with them for 1 month. Well it's not a full month 'cause the 18 not here yet. I got service on the 19. I called them to ask why was my bill so high and what happen to the 122 I put down for the 1st month bill. I was told, "Your bill is 84 past due and a late fee that was for the 11," 'cause I did not pay it plus they billed me for next month which is due Oct. 22 2018 for the month of Nov. That's why my bill is 238.37. They lied about how much I will be paying a month.

I started out with a Cable/Internet bundle 10 years ago. I couldn't afford both so I asked for a better discount 5 years ago, their customer service said "We don't do that". I said, "Ok, cancel my cable then I guess". I was paying about $150 for both, internet only would bring me down to $75. So I bring my cable box back to the Brookings SD Mediacom store, and the lady asks for the HD wire. I say "What HD wire?" She says "The one for your HD service." I didn't have a HD television at the time, this was the point - I found out they had been charging me for HD this entire time. THIS IS WHERE I GET MAD.

At the time that we signed up, Mediacom was the best and the price was right. But it’s getting ridiculous how high our bill is getting. That's the only thing that's bad. The quality is okay but it’s getting worse at times. I have the Stars, the HBO pack and their regular cable, and the channels are blurry. They all have to come out three times a year about it. They bought me an old one and they needed to come and switch one. Then they told me they were gonna send me one thing but when they came to the house, they sent another thing. The representatives are okay though. Their professionalism is good.

Service (both phone and internet) is very sporadic. Many outages. Questionable phone support. The repair techs who come out are competent and fix the problem, but I need to have them to do service calls OFTEN! Apparently I'm required to give a rating... Too back there isn't an option for less than one star.

Today, 0.3 Mbps download and 0.2 Mbps upload. I'm paying for 60 Mbps. It's only 200 times slower. This is a common problem whenever there is any precipitation in the area. Rain or snow, it doesn't matter. The internet slows down to a crawl. It rained yesterday so I'm dead again as usual. I wish I could upload the screenshot. The speed test was performed by Mediacom so there is no argument if it is invalid. I know it's valid because I haven't been able to stream any video for the past 2 days. I have a hell of a time just reading news because I can't even load the news sites. Mediacom sucks and it's all we have in this neighborhood. If there was an alternative, I'd use it.

For digital cable, internet and phone you have to sign a 2 year contract. The first year it's a good deal. The second year my bill jumped to over $200 a month. What a scam. My contract is up next year and I will be done with this horrible company.

I had a good experience with the sales team from Mediacom. Their service has been really great. I'm trying to figure out how to use the Wi-Fi though.

I've had Mediacom for 20 years and I usually have someone who tries to help me with my problem. I have the internet, the phone, and the cable TV with Mediacom. When I had a phone problem this morning, I called customer service and we had a pretty good interaction and my phone is working now. I've had to change the location of the Mediacom system to get the internet about two months ago. The guy that came out was very professional. He put it in, and everything was fine. The cable sometimes goes out completely, but it wouldn't be out for a whole day. Overall, I've been satisfied with Mediacom.

I had the pleasure of two techs service my account that day. So let's give them both of them due credit. Both gentlemen were very knowledgeable in their field and very courteous. I'm a new Mediacom client and am extremely pleased with my service so far. My home security service is outstanding. I will need to reschedule additional installment for one of my cameras however. It was delivered to me in record time and I'm so glad you provide that service along with my cable service. I would recommended Mediacom to anyone petitioning cable and home security services.

Quick response time when I need help... great service! Happy to help when they can and easy to work with. Sometimes I can't pay my bill in full but they don't cut internet off right away when that happens... They are willing to work with me.

I called customer service because I was having problems with my DVR, they told me they would send out a service tech with new equipment the next day. The tech arrived. Asked about the problem. I explained the problem and told him I was told he would be bringing me new equipment. I was then told he knew nothing about bringing me new equipment and that he didn't have a new box. So my problem has still not been resolved and I am not very happy about it.

I like the internet. Just not the price I pay and it is not unlimited internet for what I have to pay every month. I thank it is too high for just internet. Not happy with what I have to pay every month.

I've always liked Mediacom but I switched to AT&T. But then, there were all sorts of things going wrong. Also, every time I called up to pay, they would ask me what bill I wanted to pay and I would say I had a combined bill. Then, I said I was canceling and they were charging me $500. So, I called Mediacom back and they fixed me up and the installation went absolutely fine. But we had a storm and I couldn’t get my volume up or down and switch my TV on and off. It's stuck on overtime. But the thing is the remote would switch channels with no problem. I have tried to get the screw out to change the batteries on the remote but I couldn’t get it to budge. I've also tried walking up to the TV and adjust the volume but that didn't work either. Other than that, their service is pretty good.

Typically once every 2 days we are advised that we have no cable service. We have to turn the TV off and on with the remote control before the picture and service appear. Since subscribing to Mediacom 2 months ago we have had to completely reboot the system with the assistance of the online support recording no less than 4 times... Just as my husband is having to do right now again...In the hopes of getting our service to return. We have also had periods of latency on the screen during programs. I am sorry to complain but we never had these issues with our previous provider so no. We are not satisfied with our Mediacom Cable service.

Recently Mediacom service technicians had to come out 5 times to finally fix our TV and phone service. The technicians were pleasant, but the equipment is out of date. The second time I called, the person on the phone from Springfield, MO said she would not sugarcoat the fact that our cable box was so out of date that it was not made anymore. She ordered that it be replaced. It was and that TV problem was fixed. To fix our phone problem, the modem was replaced twice within a few days, which leads us to believe the first replacement was old and junk. Then our second TV stopped working. That problem was fixed by replacing the power cord, which was old and shot. After talking with several family and friends, the consensus is that Mediacom's basic equipment is old/out of date and needs serious replacement company wide.

The Mediacom representative was impressive. He was competent and addressed the issues presented to him about cable service as well as additional problems related to the newly installed cable box. I was most impressed with his service. My hope is that he will be recognized for his good work.

This company should try showing appreciation for the customers they have. Instead of randomly increasing your rates!! I have been a customer with them for the past 3 years. After today. I will be finding another company! Overpriced. Poor quality of wireless internet! Find any other company!

You released my number to whoever and my phone now rings 8 times a day or more for soliciting. I hit 2 to be removed from their list and the calls keep coming. Not to mention being over billed 100$ that was corrected but still... Had zero calls a day before I signed up with Mediacom. I'm very angry about this and wouldn't recommend them if they were the last company to provide internet.

Internet works fine as long as I use my own modem and router. Your extreme modem I wouldn't recommend to anyone. I've tried it twice and never again. In other words your extreme modems are junk. And I tell people so.

The lady I spoke to was rude and not customer forward. I have also had my internet and cable go out twice in a month with being told I would not be able to have it fixed for multiple days which is wrong because it shouldn’t be breaking. I should also have a discount on my bill because of this. The time for service is ridiculous too! I should not have to sit at home for five hours to wait for the service people to come. I should get a heads up a half hour before so I can get home not when you are in my driveway. Also they need to get the information correct with all of their customer service people because I was told three different things each person I talked to for the same subject. Very upset with my experience.

I was online within two days of asking for service. The bandwidth was fine, I watched Netflix and there was never any buffering. I was able to follow the elections on YouTube, never interrupted. I got a refund for the equipment when I moved out of that apartment; no hassle.

Mediacom does everything it promises, it just doesn't do it well. As for the service, the sound goes out for 30 seconds or more, many times per day. It's annoying. As for their online customer interface tools (multiple websites, online payment tools, etc), I can't believe how convoluted and unfriendly the whole system is. They have multiple log-in credentials (some require a Mediacom email address, some don't), and often I am redirected to a website that doesn't work. Simply paying my bill takes about 5 clicks to get to the bill paying template. They need a new IT team and to start over with today's technology and not try to piece together yesterday's.

I have never dealt with a company that treated their customers so badly and could care less about you after they got your money, to start with I had to give the tech. Who installed the system a check even though the installation was not complete. He said he would return the next day and finish, but he never did. I think if you look up all the conservations that I had with the service dept and you will see that in one month I only had TV. No internet, no phone and every time I called it was a new runaround so I finally cancelled my service, I would not recommend you to anyone.

I am glad we finally switched to Mediacom 60 mbps ISP connection. The down link speed is great and except for outages, that happens, we are completely happy with our service. No more restarts on WIFI, quick downloads, multiple users I.E. tablets, cell phones, TV all at the same time with plenty of bandwidth. I will be switching to Tv in the spring.

I’m new to the area. Mediacom is the only thing available to me at this time but as soon as others open up, I am switching. I’ve had to call customer service way too many times to only have had the service less than 2 months. Service cuts in and out. It’s slow speed even though I was told I got the package with the higher speed. Overpriced but I guess the price will be worth it not to be in a contract when I switch. Netflix and Hulu are always buffering. It’s very frustrating when you have kids and work from home. Too many IDs and passwords just to pay your account or view any information online about your account. I still can’t get in online because I never receive the link to reset my password and customer service cannot help with passwords. I will say that the people I have spoken with at customer service are very friendly and nice and always seem to care about my problem. I never have had an issue with long wait times or rude service reps.

I have internet and phone. It works great. The customer service has been friendly and helpful. I went to the store and paid my bill. They were also friendly. Love the service. I would recommend this service to anybody. Also gave me the best deal!

They (Mediacom Knoxville) never sent a cable box, blamed the mail carrier and a technician Billy after canceling on October 4 rescheduled for Monday Oct 8 at 5 pm and no call no showed. We were blown off twice after waiting a whole month. Extremely horrible and unprofessional. I think someone forgot to order the parts and wrongfully and falsely accused the mail service. We will use the wifi hotspot on our phones.

I've had phone and internet with Mediacom for a year and the internet is slow sometimes or it goes out. I also wanted channels such as ITN, INSP and Hallmark Drama and they said they don't have those. However, I got good service and they always do what I look for when I call them. Mediacom is the best.

We’ve had Mediacom for 11 years and we’ve always been satisfied with it. Recently, my daughter called the sales team for a certain issue and she asked her several questions. However, she didn’t get the answers that she felt like they could’ve given her. But then we’ve always had good luck when the boys come out and work on the TV. They would explain things and work until they find the problem. They were nice and polite too.

Years back, we didn’t have cable at the house we were living in so I got cable from Mediacom. It was way back in the ‘80s. I use it everyday since I watch a lot of shows and sometimes, I like having Showtime HBO. The reps were good and I like Mediacom a lot. I’m happy with it.