Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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Reviewed July 3, 2020
I had another internet company and the service was going in and out. I switched to Mediacom and I like the service. It never goes out. If they do, they credit you for it, or they always send somebody out. I have the bundle service, which includes the Wi-Fi, the phone service, and the cable internet and phone service. The cable and the service is really good. I get clear pictures. We use it a lot and I can have multiple devices hooked up to it and it's really not a problem. With some service, you can't have multiple devices hooked up. So that's why I love it. Mediacom is the way to go. Their reps are always very nice and professional. My problem always gets solved if I call in. They've been respectful.
Good Afternoon Sheree,
Thank you for the wonderful review. I am glad to hear you love the service and that you are using multiple devices without a problem. We are also pleased that our staff has been nice, professional, and respectful. As you mentioned there are other ways to receive your internet service and we are elated you have chosen us. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 2, 2020
I lived just one house away from Mediacom. It was on a different street but it was in the yards back to each other. I had AT&T for many years and when I moved to this house, which was a little bigger but is next door, AT&T didn't have a service center. So, I went with Mediacom. It was excellent dealing with the rep and I've been very happy with them for the most part. The original install team was fine but about five days ago, I had TiVo installed. There was one installer who didn’t wear a mask. I'm a heart patient and we're in the middle of COVID. He insisted on being close to me to show me how to use the remote and I wouldn't do it so consequently, I don't know how to use the TiVo. There are so many things on it that I should be able to use. I was an engineer and I designed the motherboard for the very first IBM personal computer. So, I'm pretty sharp technically but this thing is a little confusing. But I figured out most of it.
Our art gallery is right next door and we have the business plan with Mediacom. The internet drops out just as often as we drop out over here. There doesn't seem to be any difference. But the Mediacom programming and all that is wonderful and I enjoy it. We lose the internet frequently but the Mediacom programming stays up. I work in my studio and I have the computer on constantly. I use it in my work and it's frustrating when it drops out. The rest, when I'm at home, I have the news on almost all the time through Mediacom and it’s excellent. There are no problems at all there.
Good Evening William,
I am glad to hear that you have had some assistance with your TiVo remote and you are attuned to it now. I have sent info regarding your intermittent internet service to our Technical Management team regarding your home and business. I will hopefully have some information for you shortly and we can get a resolution for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 2, 2020
Mediacom was the only service I could get in my area, but they've been great up to this point. The internet speed is great internet speed. There's not a lot of lag, and it has great price as well. When they did the installation, it went smoothly. The technician was friendly and he did a great job.
Good Evening Jonathan,
I know you mentioned we are the only provider in your area, but you could have chosen not to have internet. We appreciate you have chosen Mediacom for your service provider. I am glad to hear you have been happy with the price and our service. Thank you for letting us know our technician was great as well. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 1, 2020
I was with DirecTV for about eight years and the customer service was really poor. They kept increasing the bill, which partly was my fault because they do promotions and then I would forget. Their technology was not functional. They merged with AT&T, and it became difficult to even pay a bill. I signed up with Mediacom, and I really love that they don't make you sign any commitment. If I got sick or anything happened and I needed to lower my bills, Mediacom makes that really easy.
So far, I have really enjoyed the service. We had an issue with one of the cords for one of our boxes. I called Mediacom, and they had a guy here the very next day. They were very understanding about the precautions that we wanted to take due to COVID. Any time I've had an issue, I've called them, which has been very rare, but they worked through that. So, I'm pleased with their service.
Good Evening Megan,
Thank you switching to Mediacom Megan. We appreciate you taking the time to share with us your experiences. At Mediacom we do our best to make it convenient to get service, fix service, and pay your bill. I am glad to hear you have had a pleasant experience with our company. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 30, 2020
I have the modem from Mediacom and two TVs, and then one desktop computer hooked up with it. It seems to work pretty good. I've been signed up with them since the end of September. Cox, Hughes and the other ones in this area only offered satellite dish, and Mediacom offered satellite dish or cable, and I prefer cable over satellite dish.
The previous occupants of this house for seven years had satellite dish on the roof. So, there were two dishes on the roof that I had to get rid of. I ended up putting on a new roof because the holes were there. It took three guys to come out, and each one seemed to concentrate on a different aspect from either the curb to the house or once it hit the house, then they had to update and redo a lot of the wires. But once that was done, everything seems to settle down. Then I had a lightning strike in January and it took out my router and modem, and one of my TVs, and then it took out the TiVo boxes, and they had to replace all that. I pay a heck of a lot of money to Mediacom for what I got. $155 a month is a steep price when you're retired. But the service has been good.
Good Afternoon Alan,
Thank you for the review. I am glad to hear the installation of your service went well. Mediacom only provides services to your home through coaxial cable wiring. I am sorry to hear you have had storms that have caused equipment damage and forced replacement. That is the great thing about the equipment rental we offer are techs will come out and swap the boxes out like they did at no charge. The price you are paying for the service is the lowest price I can offer you with two TiVo Boxes and family cable at this time. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 29, 2020
My Mediacom service costs me too much. I got it when I moved here in 2008 and I've had it on and off. I've called them several times and they kept telling me that I have the lowest price I could get, but it's still over $100 which is too much for me. I'm a senior on Social Security, so the $10 difference makes quite a difference when you're that poor. Whether it's the lowest or not, I still can't afford it. I need my internet and my phone, and I also use them for my TV.
Good Afternoon Barbara,
Thank you for your review. I am sorry the prices for our Mediacom service has been a hardship for you. The package you have at full retail price would be $209.02 plus taxes. You are getting the Mediacom triple play bundle for $98.58 plus taxes. You are still under a promotion that is giving you a little over a 50 percent discount. If I had a lower price service package, I would provide it to you. My deepest apologies. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 28, 2020
Previously, I had Mediacom and switched over to a different company. But then, I switched back to Mediacom 'cause they have better service. Their TV reception is good and their staff is very cooperative.
Good afternoon Brenda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and that our representatives have been very cooperative with you. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 27, 2020
I’ve been with Mediacom for years and I have the internet with them. In the beginning, the quality wasn’t very good because it would just keep shutting off and we would have to keep rebooting the system. But the technician came out and changed the wiring. He fixed it a couple of weeks ago and I haven't had a problem since.
Good Afternoon Glenn,
I am sorry to hear you were having trouble with your internet. Your review only shows how important our technicians are to our customers. I am glad they were able to change your wiring and get you back to running smoothly. Thank you for taking the time to leave feedback it is greatly appreciated. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 27, 2020
We just started back with Mediacom. This is our second month. They have better internet connectivity. Everything went well with the installation recently. The only problem I have is the set up a log-in and password for me to get online and it doesn't work.
Good afternoon Kathleen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet connectivity is good. The login username/password you’re mentioning, is it for the WiFi or the login for the online billing platform? We look forward to hearing from you so we can assist you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 26, 2020
The people at Mediacom have been great. I have cable and internet with them, and the Wi-Fi is excellent.
Good Afternoon Linda,
Thank you for taking the time out of your busy day to leave a wonderful review. We are happy Linda that you find our staff great and our internet service excellent. It's people like you that make our job worthwhile. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 26, 2020
My experience with Mediacom has been good. However, I'm going to discontinue using them because they're so expensive and I'm a single person.
Good Afternoon Marie,
I am sorry to her that you are contemplating disconnecting your services with Mediacom. I show that you have a three room, TiVo. You mentioned you are a single person. Have you considered returning all but the main TiVo that would offer you a little savings? I show you were going to the local office to return your equipment. I don't know if you have changed your mind or are having a problem getting to the local office. We can also send you return labels for the equipment. Please call back to our customer service department if need these. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 25, 2020
I have multiple issues. I am paying for 200 mb internet speed and not getting it. When I had 100 mb service I was getting 50 mb and now I get 118 mb at best. Have had 3 days of techs working on that and a Tivo issue that was caused by very low signal strength in my neighborhood. First the Tivo issue. I had ordered a Tivo mini and wanted to upgrade my speed to 200 MB. The tech got the Tivo barely working and I was missing channels. It dropped out so much it was unusable. He left. I have degree's in electronics and networking so I installed some new cable runs, bought a Tivo approved Moca filter and it helped a little but still not usable so I called and scheduled a service call.
This tech found very low signal strength coming in and between him and a maintenance tech that was called in a bunch of stuff upstream from my house out into the area was repaired. This seemed to fix the Tivo kind of but I ended up installing a zero sum moca amp splitter that did finally fix that issue. It still did not fix the not getting anywhere close to 200 mb speed issue. The maintenance tech told me to give him a while to fix other issues upstream. It has been a month now and still the same 115 or so.
I called into tech support and was told that since I use my own router then it was my router. I use a Motorola MG7540 16x4 modem that can run up to 686 mb speeds and is a very good modem. It is not my router!!!! On top of all this I was charged 49 dollars for installs that did not work!!! I am hoping this gets someone higher ups attention as my speed issue is still unresolved. I have an idea it could be fixed from a keyboard on Mediacom's end just like when you go from one speed to another. Also charging me 49 bucks for incompetence is not right. I have talked to others in the neighborhood that are not getting their speed either. I have a friend that may be up for filing a class action lawsuit for Mediacom ripping people off. It is ridiculous.
If you cannot provide anywhere close to the speeds you are selling then don't sell them. Right now I would go back to the 100 mb since I can prove through speed test logs my router easily does that but I am afraid I would be back to 50 mb and it would still be my router's fault according to your tech support. I had done a chat and it went the same way. I hope this gets someone's attention. I just want what I am paying for. Actually there is one more thing. I upped my channel package and I still have one DTA. I was told I could not get the extra channels on my DTA. On the guide and and channels on it they are there so why can it not be enabled so I can have Science channel and others on my DTA? I am so frustrated I am considering going back to Dish for TV and Windstream for internet!!!
Good Afternoon Robert,
Thank you for taking my call. I was glad to hear the speed of your internet has improved and our maintenance technician was able to resolve your trouble. We discussed the DTA that you have and when you do upgrade your television we can swap the DTA out for a Tivo Mini. We appreciate your patience in the process of resolving your trouble. Mediacom thanks you for your patronage.
Warmest Regards,Beverley Hiett
Reviewed June 25, 2020
Mike stopped by to hook up my internet, just turning service on. Hooked up modem myself. Mike stopped back by on June 24th to perfect transmit levels. Once again he was very polite and courteous. Changed a few fittings inside that he did not have access to the first time thru no fault of his. Internet has been working great. No issues. Please inform Mike’s supervisors of his excellent work and dedication.
Bob
Good afternoon Bob,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been working great and that our technician Mike did a great job. We will make sure to compliment him. If any problems come up for you, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 25, 2020
When I first moved to Iowa, Mediacom was the one type of internet service that sounded like the best option that I could choose from. Mediacom is a great company. Their reps have been able to handle things very well. But there are certain numbers out there that don't sound like they're Mediacom. This is only when I try to call to pay my bill or something and it sounds sketchy. But otherwise, every time I've spoken with a representative, they've always been nice, courteous, and willing to help me out.
The internet is the main thing I use and Mediacom's service has worked great for me. I live all the way out in Grundy Center and I know sometimes during the night, everyone’s getting on the internet so it can slow down a little bit in certain points. I play a lot of video games on my PC and there'll be times when I'm playing one of the multiplayer games around 8 o'clock and I'm lagging really hard. But as soon as it hits into 9:00 or 10:00, it picks back up. So it's not a big deal.
Good Afternoon Nathan,
Thank you for the wonderful review. I am sorry that you have not full capacity of the speed of service on your PC gaming during certain hours. This could be impacted as you mentioned by users around you and, the game you are playing server and how many members are on the game. If you feel like it is a Mediacom service issue, please contact customer service or text Molli (66554). If you have the numbers, you have attempted to make a payment on that sound sketchy we would be happy to take those so we can investigate if there is any fraud. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 25, 2020
Mediacom has always been good to me. If I have a problem with the bill, they'll let me slide for a little while. I'm a widow and so, it's hard. I'm the only one working. They take good care of me. When something's wrong with it, they usually come out here and fix it right away. I've never had a problem with them fixing it.
Good afternoon Mary,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our company has always been good to you. Please reach out to us anytime for any billing or service inquiries. We are always here to help and hope you’re well. Call us anytime at 855-633-4226 or text us at 66554. We hope you have great day!
Thanks,Christian
Original Review: June 24, 2020
I would recommend Mediacom Cable for the service, but not for the programming. Their programming is not good. You can't get what you want unless you wanna watch CNN and MSNBC. I watch Grit, the Cyclone channel, Fox News, and Hallmark. I can't stand all the other stuff. The only reason I have Mediacom is so that I can get the Cyclone channel. I watch it almost all the time. Five or six channels is all I ever watch, and I'm paying $200 a month, which is way too much money. I wish you could get a plan where you can pay for each channel separately.
Good Afternoon Barbara,
Thank you for your review. I do apologize we have a variation of a few different cable package options. But if you were to change the cable package to a smaller line-up you would lose Cyclone TV. The cable package you have also provides you with internet access and phone service. We welcome you to call our customer service department and we would be happy to see if we have any money saving offers for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 23, 2020
I really love Mediacom. I'm able to watch movies and play my games. I’m an older woman so that’s what I do, and I really appreciate the extension they gave us. I could use as many megabytes and won’t have to pay. I really appreciate that because I can watch more movies.
Good afternoon Rosetta,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and are happy with our company. Due to the pandemic, we are still pausing our data usage allowances until August 21, 2020. We hope your experience continues to be positive and that you’re safe during these hard times. If you have any issue at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 22, 2020
Recently, I had a couple of issues that weren’t resolved to my satisfaction, but so far, so good. My cable and internet kept going out and when I would call Mediacom for somebody to get out here to fix it, it would be back up by the time they would get here. It was intermittent. And they wouldn’t come. They said if they did, they would have to charge me $50 if they found nothing wrong. I said, “No.” They told me to then just wait until it went out again and call them again. I said, "Well, I will, but then again, it’s gonna be 10 days before you get here.”
That same thing happened two times and I scheduled a service appointment, and both times, they called me in the morning and said, “I can see your modem’s working fine. We’re not coming.” I said, “Okay. If it breaks down again, I’ll call you again.” I was not happy about that. They said they would come back out if went down again, but I still got the call from the supervisor tech person that said, “I’m looking at your modem. It’s strong as can be blah blah blah.” It is, but it comes and goes. It’s there for about five days in a row.
On a couple of occasions, I had to reset my whole modem myself, which is what I learned after calling the computer several times. You unplug it, you wait, you count, then you unscrew the coaxial. So I did it myself and I thought that was just a bit of an annoyance. But I love Mediacom. I've had my issues but I still recommend them.
Good Evening Jody,
Thank you for taking my call. We appreciate the great review. But I was concerned when you explained it was going in and out. I wanted to speak to you. I was relieved to hear that everything is now fine. I am sorry you had so much trouble keeping connected recently. Please never hesitate to call or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 20, 2020
Mediacom's first installer came out to our place but he didn't do what he was supposed to do. Plus, he had an attitude. They sent another installer who then corrected everything. Their service has been fairly good thus far. However, I called and got my internet speed doubled the other day for an extra $10. But then, the speed didn't change. Regardless, Mediacom fixes issues for me when I have them.
Good afternoon Gary,
We sincerely apologize about your initial experience with the installer and glad the second installer was able to correct things for you. Has your internet speed improved since our most recent technician visit and maintenance work? If not, please call us anytime to further troubleshoot or to schedule a follow up service visit. You can reach us anytime by 855-633-4226 or text us at 66554. We look forward to hearing from you and hope you have a wonderful day, we greatly appreciate your valued Mediacom business!
Thanks,Christian
Reviewed June 19, 2020
She was helpful and very polite. The service is great. Get to watch and dvr all favorites. Whenever I call in for anything everyone is so polite... Love my DVR!!!! Best thing you have never miss anything!! Thanks for the great service!!!!
Good afternoon Marita,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been great, that our representative was very polite, and that you enjoy the service. We are always here to help and hope we can make your experience positive. If you have any issues at all, please call us anytime at 855-633-4226 or text us at 66554 so we can assist. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 19, 2020
I wish Mediacom Cable wasn't so expensive. I'm 82 and live alone. I don't have a very big income but I just gotta have my computer. I like all the help I get over the phone though.
Good Afternoon Diane,
Thank you for your review and taking my call. The Condo Association you belong to has a bulk account where your cable television is included in your dues. With being a bulk account, I don't have any promotions I can put internet and phone into. What I did recommend is possibly checking with the Condo Association to see what the difference in price would be for bulking other things together like your internet and if it would be more cost effective for you and your neighbors. I hope this helps Diane. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 18, 2020
Mediacom Cable came out and did some service work on my internet. They ran a new underground cable so it got my speed faster. The guy knew exactly what he needed to do and he was great. I'm happy with Mediacom.
Good afternoon Douglas,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to troubleshoot the issues you were having with the internet service and that it is now working better for you. If any further issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 17, 2020
My overall experience with Mediacom has been good! In the past I had the whole package with Internet, Cable and Telephone. It's great for the first 3-6 months and then they hike the price for the sports channel charging $50 a month. That is besides the regular package. I didn't like that much seeing that I am a sports fan. Also, I didn't like how they set up the packages. Most packages with African American Networks were put in higher packages. In finding this out, I just quit eventually all together because it was too high.
So, now I only have the internet. Not to worried about those network issues because I can watch them on alternate apps with lower prices or for free on YouTube! The experience with most of the techs that came to my home were very nice. Just seemed that equipment for the longest time had to keep being replaced. But, they eventually got that completed. And last, I do have a problem with the internet running slower than usual. When a customer purchases a certain speed, that speed should remain the same.
Good afternoon Marlo,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns and that you had to downgrade to internet service only. We are here to help, if you’re experiencing issues with the internet service. If basic troubleshooting such as resetting the modem doesn’t help, we would like to send a service technician out to your home to see why your speeds are not up to par. To set this up if we may, please call us anytime at 855-633-4226 or text us at 66554. We look forward to hearing from you and assisting you. We hope you have a great day!
Thanks,Christian
Reviewed June 17, 2020
There is an extension cord literally going down my neighborhood, from my house to another house, which is a couple of houses down. I'm the corner house so when you turn into the neighborhood, that’s one of the first things that you see. And then, it's right there by the basketball goal, so it's where the kids would normally be playing. There's a big, long cord.
I called in about it a couple of weeks ago but nobody ever came out, so I wasn’t really sure if it was actually even the cable wire. So, about a week ago, I got someone to check it, and we went, and it definitely is a cable wire. I know Mediacom came out yesterday or the day before and did some type of work but the extension cords are still out there so I'm not sure what's going on. It is tacky-looking. It's even hanging over my bush. But other than that, I like pretty much everything. Mediacom's service is great.
Total Care Consumer Affairs if customer calls in please assist as needed 1st attempt to call.
Reviewed June 16, 2020
I like Mediacom's internet service. It is super fast. Customer service is pretty good, too. The only problem I had with customer service is sometimes they would tell me I had a one-day cut for my service cut-off and they would cut it off before then. Other than that, I'm very satisfied with them.
Good afternoon Daries,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the internet service and that you’re satisfied with our company. We appreciate all and any feedback. We hope all is well. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 15, 2020
We have the internet and I wish it’d go faster. I stream movies and instead of 1080, I have to use a lower number. But it's fine. We're happy and very satisfied with Mediacom.
Good afternoon Vickie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. Upon looking at the account, you’re subscribed to our 60 mbps internet service which should be fully sufficient for HD streaming. Please reach out to us so we can either mail you a newer modem model and troubleshoot with you. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed June 14, 2020
I've been with Mediacom for a long time. I like that they're dependable and they have the fastest internet around, so that's good for us. We had to have a couple of technicians come out recently for an upgrade and the service was very good.
Good afternoon Timothy,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that services are working properly and that the recent upgrades went well. We hope your experience continues to be positive. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 13, 2020
Mediacom has good internet, but my problem started about 2 years ago. I was paying $52 and change a month. I had called them for a cheaper rate and they lowered it back $10. The lady was helpful but the rate wasn’t even close. When my grandchildren moved in, I started paying overages. I continued to pay overages then I went on an upgrade. I talked with them and they said once I got my house cleared, I could go back to my plan that I had previously. I found out they didn’t tell me the truth about that.
They said my modem was outdated so they left me right where I was at. I couldn’t go back to my old plan because that was grandfathered in. That old plan was out which is not what they told me once everybody cleared my house. I've been with Mediacom for over 10 years and the service is good but I don’t like talking with representatives who are gonna represent the wrong thing to me. I had also experienced my internet was out. I called them up and asked for some credit for the amount of time but I didn’t see that reflected on the bill.
Good Afternoon Mattie,
Thank you for taking my call today. It was a pleasure to speak with you today. I did review promos in your area, and what you have is the best price for internet I have for you. You mentioned purchasing your own modem and I recommended if looking at one to pick up a Docsis 3.1 since it is the latest version. I also recommended periodically calling in and checking on promotions they are subject to change. We apologize we could not put you back into your plan you originally had due to it being grandfathered. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 12, 2020
We've had Mediacom for a number of years and there weren’t any other options at the time. The reps are very polite and they’re good. I hate that I'm having a problem right now but that's not reflected on them. We're in an area where we don't have very many stations, so we rely on our cable. We’re doing all of our meetings online now because of the pandemic and I rely on the internet for my streaming but it goes out quite frequently especially in the evenings. I started having these issues about three months ago and everybody's online now because of the Coronavirus. I'm trying to give them the benefit of the doubt. It's extra low but I need mine to work too. The phone rep sent signals to the modem and tried to resolve the problem. But 9 times out of 10, it results in them having to send out a representative.
The technicians are very courteous. It's just that when they leave, I often still have the problem but as far as their professionalism, they're great. I've had the service for years and I've never had a problem like I'm having now. Still, Mediacom is a good company. I don't like the price but I like the services when they're working. Overall, they've done us good throughout the years.
Good afternoon Lisa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been very polite and courteous. We hope that service has been working properly. We are always here to help and address any concerns that you may have. Please reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 11, 2020
It was good with the Mediacom sales reps and the installation was simple. We got the internet phone package and we've seen 400 megabytes. It's been good. We haven't had any issues streaming.
Good morning Christopher,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation was simple, service has been good, and that you haven’t had any issues thus far. We hope your experience continues to be positive. If you have any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed June 10, 2020
I am elated. The cable running across our yard was finally buried. The contact I had with a high-level company representative was responsible for getting the task completed. She listened to my frustration and followed up to ensure job completion. I am happy and appreciative. Thanks!
Good afternoon James,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the service line issue and any delays in trying to get it buried. We do appreciate your patience and happy to hear that one of our representatives were able to assist you in acquiring a resolution. We hope all has been well since. If you have any further concerns or issues, please reach out to us anytime. Call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 9, 2020
My remote control stop working, so I call a technician. He advice me to check the batteries, that was the problem, everything work out fine, the technician was very polite. I am very please with Mediacom Cable. Whenever I call I always get a response right away.
Good morning Gertrude,
We are happy to hear that our representative was able to help you troubleshoot any service issue you were experiencing and that you were able to come to a resolve. We are always here to help. Please, if any further issues persist, don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business. Have a great day!
Thanks,Christian
Reviewed June 9, 2020
Internet is extremely weak plus in and out all the time. Very few channels compared to AT&T. I really regret changing. It’s also difficult to use, trying to record something then watch it is not user friendly at all. The remote not user friendly and the installation was pathetic. I asked for instructions. He showed me the off on button and no instructions nor channel listings. I had been told it was much better internet service, Not!! Working from home is totally frustrating with off/on service
Good morning Jurea,
We sincerely apologize about any service issues that you might be experiencing and the concerns that you have mentioned in your review. If basic troubleshooting such as resetting the modem/router from power doesn’t help, we would like a service technician to check things out for you if that would be okay. Please let us know if we may setup a service visit for you. I did process an order to mail you a TiVo quick start guide and a channel lineup. We look forward to hearing from you and assisting you. Please call us at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed June 8, 2020
After 4 different times and 4 different service men over the past few months of trying to fix our phone service, we are still having problems with the phone cutting off when our customers call us. This is Very frustrating. We need this to be fixed.
Good morning Steve,
We sincerely apologize about any service issues that you might still be experiencing. If basic troubleshooting has been done such as power cycling equipment and making sure the phone line goes from the modem (tel 1/line 1) to a base phone, then we would like to come back out to your home to check things out if possible. May we schedule a follow up service visit for you? We look forward to hearing from you so we can acquire a full resolution. Please call us anytime at 855-633-4226 or text us at 66554 to set that up. We hope you have a great weekend!
Thanks,Christian
Reviewed June 8, 2020
Tech was not wearing any kind of PPE. Walked in my house without wearing a mask or gloves. Told me he should shut down our service indefinitely due to an issue with the lines. Not cool. Please never send that tech again. I never have been told if the issue was resolved in our yard.
Good afternoon Kris,
We sincerely apologize about your experience. We will relay the feedback to our field management. Upon looking at the account, we show a completed maintenance order on 05/22 and a bury drop order done on 06/04. Are services working properly? If so, that is great but if not please reach out to us so we can create a follow up order for you. You can reach us anytime at calling 855-633-4226 or text us at 66554. We hope you have a great day, we appreciate your valued Mediacom business!
Thanks,Christian
Reviewed June 8, 2020
I called to lower my rate, which is NOT possible. The rep was excellent!! Kind, considerate, compassionate. I will be calling because your rates are way too high. With that said this rep! Is excellent!! You are very fortunate to have her has an employee.
Reviewed June 8, 2020
Having moved from Kansas City with Google Fiber, internet connectivity was the one thing we worried about in our new location in southern Missouri. While not quite as reliable as the Google, we have been overall satisfied with our Mediacom service. Between phones, laptops and the TV, so far we have had good service.
Good morning Phyllis,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service that we provide. We are always here to help and hope we can improve your experience. Please call us anytime to troubleshoot services or if you need us to schedule a service visit. You can reach us by calling 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 8, 2020
There were no problems I experienced. Everything went smooth. The service works great and I most definitely would recommend to a friend. The prices are affordable and worth having. I have been enjoying the service since it's been hooked up.
Good morning Breanna,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We also appreciate that you would recommend our company to a friend. We hope your experience continues to be positive. If you need help with anything at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed June 8, 2020
My office had been flooded out and I had to relocate. My everyday work is vital to have high speed internet access. My phone is VOP. I explained this to at least 3 people. I even had a salesman (John **) visit and tried to explain to him but he was not in the least interested in hearing about the problem. I was later told by my IT department that slow service was typical for a cable company. I do like the service when I have it. I am still waiting on the transfer which should happen Thursday. I have had to use a cell phone hot spot to operate the internet and my personal cell phone for my phone. I am a sales office and we know how important all of this is to a business.
Good Afternoon Jeff,
I have left you a message by phone. I am showing that you had a trouble call on 06-11 and the technician left a message on your account. "Getting over 60 down 5 up from back of modem ran several tests. But his equipment is getting 13." From this response from the tech it looks like you are using your own router. If so, have you changed the router are you getting better speeds? If you can respond back, I would like to know if you are still having problems or if it has been resolved. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 8, 2020
I recently upgraded my internet package/modem and had a few issues with my signal cutting out frequently. I called and talked to a few representatives and eventually had a technician come to the house. Everyone I worked with was friendly, patient, and helpful throughout the process and now the internet is up and running great.
Good morning Suzy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service is working great and that our representatives were very helpful. We hope things have been reliable and consistent since. If you need any further assistance, please reach out to us anytime. You can call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 8, 2020
I initially called regarding a code on my TV, and the automated direction was to unplug my modem and restart it. When that did not fix the problem, the first agent was very friendly and knowledgeable. She instructed me the code was a software update on my TV vs. cable. However, later, I found that my Wifi connections had been interrupted when I followed the automated direction to reset my modem. As a result, I placed a second call to Mediacom. The agent was patient, knowledgeable, and friendly. At the end of my call, all issues were resolved.
Good morning Margaret,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any service issues that you were experiencing. We are happy to hear that things were finally resolved. We hope all has been well since then. If any issues are still persisting, please reach out to us anytime so we can further troubleshoot or schedule a service visit for you. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 7, 2020
We have been trying to get service for almost a month or more. We still don’t have it and you have billed our credit card $72 on May 13. There have been Two technicians to come out And multiple phone calls made and we still do not have service. We were told that payment would not be processed until we had service which we will not have for another 2-4 weeks.
Good afternoon Tim,
We sincerely apologize about your experience and the concerns that you have mentioned in your review. Upon looking at the account, it looks like the $72.00 was a pre-payment for the first month of service and for an activation fee. Your billing cycle will be from 06/10 to 08/09. You do not owe anything at this moment and your bill will print on the first. We hope this clears things up and hope that service is also working well. Please reach out to us anytime if you have any further issues or concerns. Call us at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Our service is more or less dependable but entirely too expensive especially since we often have to reboot it and have had to make do with slower service to keep the cost down, but not down enough to be comfortable for us.
Good afternoon Karen,
We sincerely apologize about your experience and the concerns that you have mentioned in your review. If basic troubleshooting doesn’t resolve any intermittent issues, then we would like to send a service technician out to your home to check things out. Also, you can reach out to us anytime to see if we have any lower pricing options available to you. Upon looking at the account, we do see a pending disconnect order. We are sad to see you go. If there is anything we can do, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day, we appreciate your valued Mediacom business!
Thanks,Christian
Original Review: June 7, 2020
I emailed Mediacom corporate with ongoing issues. It wasn't until I contacted the FCC did I finally get the attention of Mediacom to resolve my internet service which wasn't working for approx 5 weeks. Multiple excuses and finally was resolved 6/5/20.
Good morning Denise,
We sincerely apologize about your experience with the service issues you were having and any lack of response from our service teams. We will make sure your feedback is relayed and hope we can learn from this to make improvements in all aspects Mediacom. We are happy to hear service is now working properly as of late. If you have any further concerns or service issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Original Review: June 7, 2020
The internet service was unstable and intermittent for about 1-1/2 to 2 months. The service technicians are great and have been understanding. Andre has been specifically superb. The internet service has started to stabilize but we were extremely frustrated over the past two months and had many days with downtime and were not provided with credits for services not used.
Good afternoon Charlie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any intermittent service issues that you were experiencing. We are happy to hear that the service technicians have been great, understanding, and that service has been starting to stabilize. I will submit a credit request ticket to see if it is possible to apply credits onto the account since the last completed service call was on 05/14. You should get a SMS text message within 3-business days from Mediacom. If you have any further issues or concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Once determined it was not hardware in house, technician reported to MC. Never got any feedback on status... Check channels every day and there it was. This is the only thing that kept me from being very happy. Please close communication loop.
Good afternoon Ric,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do sincerely apologize about any service issues that you were experiencing and any communication issues. We should have followed up with you to see if channels were coming in after service work was completed. We hope things are well. We will make sure to relay the feedback to the proper teams since we don’t want any of our customers to experience any issues or feel left out. If you have any further concerns or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 7, 2020
Don't know how to block numbers on our house phones. Somehow one got blocked. It was an important family member's phone. Techs tried over the phone to do things to fix but determined we needed a tech to come out. Tech arrived early, was professional, friendly, respectable of our property covered his shoes before walking thru the house. Tech fixed problem. This Tech is an asset to Mediacom and to himself. He should be rewarded for his professionalism and can do attititude!
Good morning Rebecca,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our technician was able to help resolve the service issue you were experiencing. We hope all has been well since then. We will make sure to compliment the technician. If any other issues come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Updated review: July 9, 2020
I'm very happy with MediaCom; excellent streaming quality compared to my previous ISP, and also far better customer service. The delay in getting the return box was more due to an overwhelmed delivery system during the pandemic than with MediaCom itself. I did receive the box and got the modem returned with no further problems.
Original Review: June 7, 2020
I called to find out how to return your modem/router. Was told to take it to a MediaCom office, or to a FedEx. My local MediaCom office turned out to be closed due to Covid. I called again and was told that I have to wait for you to send me a box to ship it back. Which is kind of strange, I have the original box, why can't you just send me a return label? Anyway, I was told it would take "2 days" for the box to arrive. The rep I spoke with also thought it was odd that the MediaCom office would be closed....That was a week ago. MediaCom emailed me a tracking number, but according to FedEx, the package still hasn't been submitted to them for shipping. Meanwhile I'm paying for use of equipment that I'm not using.
Good afternoon Dianna,
We sincerely apologize about your experience on trying to return a Mediacom modem to us. Did you finally receive a return box and shipping label? Please let us know so we can further investigate things and assist you. We look forward to hearing from you. Call us anytime at calling 855-633-4226 or text us at 66554. We hope you have a nice day, we appreciate your values Mediacom business!
Thanks,Christian
Reviewed June 7, 2020
I constantly lose 50 channels of HD on my TV. Have had you out here several times and was always told there wasn't anything wrong as the channels always returned after a week or so and the tech wouldn't get here until about 10 days after reporting it. Your Tech, Ken arrived after all the channels returned. I explained the problem and discovered a problem and corrected it. Thanks.
Good morning David,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any repeat service issues that you were experiencing. We are happy to hear that the technician Ken was able to discover and correct the problem for you. We hope service has been consistent and reliable since then. If any issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Acct# **. The gentleman that came to work on our cable problem and replace our cable box also addressed some Wi-Fi potential problems. I was very impressed with how thorough he was. Everything is working great right now. Thank you very much.
Good morning Sandy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to conduct the necessary repairs needed to acquire a resolution for you. We hope things continue to work great. If you need any further assistance at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 7, 2020
We are paying for high speed. It started out good, but my kids complain weekly that a download for friends takes 15 minutes while it takes 1-2 hours here. We’ve added an extender and bought another on our own for upstairs; we now have 3 different accounts where you have to log in as you move around the house. There really isn’t a way to have coverage through a moderately sized house with one WiFi account? There’s got to be a better way. That being said, it’s still way better than the snail like speed we were getting with Century Link!
Good afternoon Kim,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We would like to setup a technician visit to your home to make sure the Wi-Fi extenders are configured properly and to check any other variables that might contributing to the service issues that you are experiencing. Please call us anytime at 855-633-4226 or text us at 66554 if we may possibly be able to set that up for you. We look forward to hearing from you and assisting you. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Your technician was great but explain the issue will not be fixed anytime soon. Very unhappy with Mediacom. Metro Link is coming into our area and Mediacom needs to fix our connectivity so their customers stay them. WE are new to Iowa and have such sporatic connectivity. Reliable connectivity.
Good afternoon Rovena,
We sincerely apologize about your experience and any service issues that you might be experiencing. We will check with our field team in the area to see what is going on and for any pertinent updates. We hope to provide you with consistent and reliable service. We will keep you updated. If you need to reach us at any time, please call us at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend, we appreciate your valued Mediacom business tremendously.
Thanks,Christian
Reviewed June 7, 2020
When it came to communication, day or night they came through & without having to start over each time, they had all my info regarding my concerns, install was smooth, fast and afterwards made sure it worked to my satisfaction. It's better then expected, very happy, recommend to anyone lost in the jungle of service providers to earn your business.
Good morning Reagan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the install went smoothly, that service worked to your satisfaction, and that you would recommend our company to others. These kind words and feedback make us very happy. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. Again, thank you and we hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
The overall experience was alright. We disliked the fact that if we don't pick up the first call from Mediacom, that they automatically reschedule. In our experience, they stated they would call two more times if we didn't answer the first time, but we never received the call. It was very unprofessional with how it's set up and we disliked that there's no set time for appointments instead of a "time range". Otherwise, the technician service was fine. The customer service needs huge improvement when it comes to scheduling and ownership.
Good afternoon Thomas,
Thank you for your review, feedback, and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your experience and any scheduling issues that you ran into. Normally, our technicians/system should be pre-calling the customer at least 3-times. If we are unable to reach a customer, the job will be placed in held status. If it is before 02:00 PM Central, we can normally put the job in a roll back status where we will try to get a tech re-assigned to a job. If we are unable to before 06:00 PM, unfortunately the job will have to be rescheduled. We will make sure to relay your feedback to the proper teams for review and improvements. Again, we apologize about your experience and hope all is well. If you have any further concerns or such, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Updated review: Aug. 7, 2020
They reacted to and addressed my issues to my satisfaction.
Original Review: June 6, 2020
Called about a cable outlet in one of my bedrooms not working and was told I could not a "activate" another room because only 1 line per home is allowed during the corona virus....what??? I was given that information twice in fact… So I called back and said my cable wasn't working and I would be willing to pay someone to come fix it.... Tech came and discovered a problem at a connection box in one the closets. He then connected the master bedroom and it worked. The only problem is...he left all the other cables disconnected. I discovered that when trying to get the TV in my daughter’s room working. I went to the connection box and determined what cable and splitter was needed, went to Walmart and bought what I needed.
Good afternoon Jeff,
We sincerely apologize about your experience and any service issues you were having. We will make sure to relay the feedback to our field team for review. Is service working properly now? If so, that is great but if not, we would want to create a follow up for you if we may. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day, we appreciate your valued Mediacom business!
Thanks,Christian
Reviewed June 6, 2020
They've been very helpful in getting me set up and running smoothly and explaining plans, deals, promotions, and my account. Thanks Guys and Gals! When calling in I was able to speak to a live person! That always helps and I am grateful. The service was timely which is a plus because I needed it to be due to being in school online.
Good morning Resa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been very helpful in addressing any concerns that you have had. We hope everything is working properly for you. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an awesome day!
Thanks,Christian
Reviewed June 6, 2020
The technician was friendly, customer service was great, and response time was on point. Other than a slight hiccup with acquiring my modem which turned out to be Fed Ex's fault, my experience with Mediacom was better than any service provider I've ever had.
Good morning Wroehnyn,
We are happy to hear that our representatives have been friendly, helpful, and that your overall experience with our company has been positive. We hope that everything has been well. If you need any assistance from us at all, please don’t hesitate to reach out. Call us anytime at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and your review. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
We received the rates & services guide, also the channel lineup. Just how much will our bill be? I talked to a rep., & said we did not want any channels that would add to our rate. Also hard to understand the channel guide. Do we get all the channels listed on this sheet? Do not want streaming or pay per view. Also still waiting for a remote guide to help me know just what buttons to push for stuff. As you can tell, we are old, so need things explained better than these pieces of paper did.
Good afternoon Robert,
We sincerely apologize about your experience and the concerns that you have mentioned in your review. Upon looking at the account, the current promotion you’re in shows it’s around $178.XX. You subscribe to Variety TV which includes Local TV and Digital Music. We will make sure to re-mail you a TiVo Quick Start Guide which should help on how-to use the TiVo remote. Please reach out to us if you have any other concerns or questions. Call us at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I called to get new service set up at a new house that was just being built and I was told that it was serviceable. However when the technician got there yesterday he said there is no box and the cable has not been dug in the ground and it is not serviceable. Someone dropped the ball and made me waste 3 hours of my day to only find out that it will be at least two or three more weeks before I can get internet at my house.
In addition the service at my current location was supposed to be shut off on the 5th when the new service started however it was disconnected on the third while I was still living in the old house which caused me to not be able to do my work from home because I had no internet. The whole situation has left a terrible taste in my mouth having been a Mediacom customer since 1990. I did everything I needed to do well ahead of time of closing on my new home and yes now I have to wait two, three, four, five weeks. Who knows how long it will be until I get internet.
Good afternoon Julie,
We sincerely apologize about your experience on trying to transfer or acquire services at your new residence. I will re-submit a service ticket to research things again and reach out to our field team for any assistance possible. Again, we do apologize about the experience and any inconvenience it has caused. We do greatly appreciate your valued Mediacom business and hope we can service your new home. If you have any further concerns or such please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed June 6, 2020
First repairman did not fix l. Said had to order a new box. Also I told him I wanted the tv moved. He charged me for moving the tv but DID NOT move it. Maybe slide over on the dresser to look at the box which had been struck by lightning. He said was coming back with new box but did not. I called and they sent another repairman. He fixed by using 6 cables that only one had been needed before.??? NOT HAPPY WITH ANY REPAIRMAN THAT HAS EVER BEEN SENT. Three different times. I called and they are suppose to refund charge for moving tv. I am not holding my breath till till that is done. You can count me as a customer you may not have much longer.
Good afternoon Jane,
We sincerely apologize about your experience and any service issues that you were experiencing. Are services working okay now? If not, we can always further troubleshoot with you or schedule a follow up visit if needed. Upon looking at the account, it looks like the service fee was waived as of 06/01. We hope all is well. Please reach out to us for any further assistance needed. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
I recently received a card in the mail offering internet with Mediacom for an amount less than what I was currently paying. I called the number and was signed up for the new amount. It was a simple transaction that was quickly completed.
Good morning Lynn,
Thank you for your review and your valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re able to save some money and that the transition process was easy. We hope service is working properly for you. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have wonderful day!
Thanks,Christian
Reviewed June 6, 2020
I am very unhappy with the charges from Mediacom. I have been with mediacom over 15 years. Every year the charges keep going up-and-up and up. I would like to know how to lower the bill from mediacom.
Good afternoon Lenyce,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you may have. Upon looking at the account, it looks like you’ve been grandfathered into a DVR and DTA package. To lower your cost, we would transition you to a TiVo system since we no longer have promotions that are built around DVRs and DTAs (digital adapters). The TiVo system would provide you the DVR capability, video-on-demand, smart apps such as Netflix, Hulu, and more, and all the other units would be DVRs too. If this is something you might be interested in, please reach out to us anytime by calling 855-633-4226 or text us at 66554. We look forward to hearing from you and hope you have a wonderful day!
Thanks,Christian
Updated review: Aug. 3, 2020
They tried as hard any anybody would.
Original Review: June 6, 2020
The young man was very nice but we gave up 2 days getting hooked up. First day internet was installed and it is great. At End of second day he came back and hooked up tv. Three calls to your number by me later, after he had left, and we were set. He did not pair remote with tv, next a blast to get all of our channels as were only getting basic and third a blast as the channels kept being lost and we would have to restart. Nice people helped at customer service. We are now fine.
Good afternoon Beverly,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any install and service issues that you were experiencing. We hope things are fine now but if not, we are always here to help. We can further troubleshoot with you or schedule a follow up service visit if needed. Please call us anytime at 855-633-4226 or text us at 66554 if you need us. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
Fast and efficient! Love Mediacom! Installer was very nice and helpful. When I first called about getting my internet set up, they explained everything to me and help me with getting set up for the right amount of gigs to suit my household.
Good morning Sydney,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives and installer technician were very helpful in setting up service for you. We hope things are going well and that your experience has been positive. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Both my wife and I are teachers. We had to teach virtually for 2 months during the fake pandemic. Our virtual meetings kept being dropped due to our internet. For the majority of May I asked Mediacom to upgrade my internet speed to the next highest level, and I saw no difference. Virtual meetings were dropped/interrupted by constant buffering issues.
Good afternoon Dwight,
We sincerely apologize about any service issues that you might be experiencing. If there has been no improvements even with increasing service bandwidth, may we send a service technician out to your residence to further diagnose the issue? We will conduct any necessary repairs as needed and hope we can provide you with a resolution. We look forward to hearing from you. To set that up, please call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
I can honestly say that Mediacom is the best provider. The staff is friendly and knowledgeable. The tech are respectable and quick and make sure that you as the consumer know how everything works before they leave. Great job!!!
Good afternoon Toyia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been friendly, knowledgeable, and always check to make sure things are working before leaving. We hope everything has been well. If you need any help with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Was experiencing issues with the Internet cutting out randomly. Reset the coaxial cable and seems to have fixed the issue temporarily. Appreciated the help from the customer service agent and hope I will not have any other problems in the future with my connection.
Good afternoon Kenny,
We sincerely apologize about any service issues that you were or are experiencing. We are always here to help. We can troubleshoot with you or schedule a service visit if you want. Please reach out to us anytime. You can call us at 855-633-4226 or text us at 66554. As always, we appreciate your review and valued Mediacom business. We hope you have a nice day!
Thanks,Christian
Reviewed June 6, 2020
Re config internet modem. My NetGear was removed in hopes of reducing internet connectivity issues. We are still getting drops in connectivity while removing our router. Your modem now is modem router CS and wifi. We have a service appointment end of June. Our internet service is not acceptable. This review is praising great support. BUT internet is not stable. Not 100% available.
Good afternoon Greg,
We sincerely apologize about any service issues that you have been experiencing. I want to thank you for taking my call today. We will keep working on trying to acquire a sooner appointment date for you so we can hopefully reach a full resolve. We will keep you updated and keep in touch. As always, we appreciate your valued Mediacom business. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
When promotional programs end. To retain loyal customers, your customer service should have the tools to help customers not go into debt to keep the service. Check with SiriusXM, they offer new programs when old ones expire. Mediacom just says "No" you like what you got or go somewhere else.
Good afternoon Terri,
We sincerely apologize about any pricing concerns that you may have. We do try our best to keep our service rates low while being able to provide a high-quality product that is consistent and reliable to the consumer. Upon looking at the account, your promotion is still good for around 9-months. If you would like after that time, we can see if we can help reduce your service rate again. We appreciate the feedback and will keep you updated if we have any lower pricing options available to you. Please call us anytime to also inquire at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
The young gentleman was very pleasant. And very good about making sure everything worked. Excellent customer service. My service was connected in no time at all. I like how Medicom calls to make sure your home. And they are on the way.
Good afternoon Renita,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives and service technician were very pleasant. We hope everything has been well. If you have any troubles at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
This guy was great. He helped me out tremendously. Very friendly and he didn’t give up. I am very appreciative to this guy. He helped me get online so I can play games and have fun with my friends far away.
Good afternoon Patrick,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our tech support representative was friendly and helped assist you so that you could play games online with your friends whom are far away. We are always here to help and hope all has been well since then. Please reach out to us anytime if you need further assistance. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Talked to machine then person. The person that was on the phone was very knowledgeable. He gave me the information that I needed to fix the problem and stayed on the line until it was fixed. This was the third time that I called on the same problem. The first person that I talked to told me that there was an outage in our area which was false it was north of Effingham. The second lady helped me fix the problem. She knowledgeable and stayed on the line until the problem was solved. Now all I have to do is unplug and disconnect the modem from the coax for 3 minutes then reconnect the modem and it’s fixed. I’m thinking that there may be something wrong with the modem.
Good afternoon William,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you’re experiencing. If you would like, we can mail you a modem in the mail and a return kit for the original modem if that is something you would like us to do. Also, we can send out a service technician out to your home to further diagnose any factors causing you any intermittent issues. Please call us anytime at 855-633-4226 or text us at 66554 for any assistance needed. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
Service was quick and cable was buried within a week. The service people were very pleasant and easy to work with. They were right on time and restored our service within a matter of minutes. Extremely friendly service people that cared about their customers. Thank you.
Good afternoon Gardner family,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service was quick, that the cable was buried within a week, and that the representatives that you interacted with were very pleasant. We hope all has been well. We are always here to help. If you have any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed June 6, 2020
Tech called before coming was only 5 mins or so behind schedule. At first said he couldn't install the cable because it had to be put under driveway. But was told he could do a temporary one, which was a relief because I had traveled 4 hours to get there. It was permanently installed underground within a week.
Good afternoon Mike,
We are happy to hear that the technician installer was able to place a temporary line down so that you could acquire service and that it was permanently installed underground within a week. We hope things have been well since. If you need any assistance at all from us, please reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have nice day!
Thanks,Christian
Reviewed June 6, 2020
Jordan did a fantastic and thorough job of setting us up and explaining everything. He also noticed we needed outside work done on our box/lines and set up an appointment for that. He went above and beyond. He is very personable and is concerned with doing a great job.
Good afternoon Linda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the technician Jordan did a fantastic job on setting up your service and that he was very personable. We will make sure to compliment him. We hope everything has been well since and that your experience has been positive. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
We recently had a lightning strike which cooked our modem, I called in and you were nice enough to overnight me a new one which I hooked up and called in to your service and you activated. I found that line was not grounded coming into house, grounding adapter was there but wire to ground rod was not there. Hopefully this will stop any other problems. I tried putting on a lightning inline suppressor, it would let internet thru but it would not let phone thru. I thought that you did a great job sending me the modem and reactivating and I do enjoy your internet and phone service. Thank you.
Good afternoon Anthony,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were or still are experiencing. We are happy to hear that our representatives were able to overnight you a service modem. If you are still having service issues after the modem swap, would you like us to send a service technician out to your home to further diagnose things? Please let us know. Call us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
My television wouldn't work and I called Mediacom and the lady had to reset the modem and it took about 3-4 minutes and all is fine. Very helpful associate!! The television would not work right and after trying myself to fix it, I couldn't and finally called the Mediacom number in the phone book and the lady associate that I talked to said "no problem", I think I can fix it from here and she did!
Good afternoon Gene,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear that the representative was very helpful, kind, and assisted in resolving the issue you were having. We are always here to help. If you have any further problems, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I had to get internet in order to work from home during this time. I took a 1/2 day off to be home to have the tech come connect the service. I have had poor connection issues the whole time...dropping connections, not connecting etc. I just thought this was par for the course as I had heard Mediacom does not have the best service. Then it went out on a Saturday and I could not get back on. I was on the phone for over 2 hours with service on the phone. They needed to schedule a tech to come to my home but could not get anyone you til Wednesday. I am unable to work if I do not have internet. I was able to get it move to Tuesday between 1-5. So another 2 days off work because of my service.
The man who came was AWESOME! He changed a “filter” and checked the outside line. When he came back in he was appalled. The cable was barely together, the adapter was corroded and rusted. I have lived in the same home since 1996. When they came to hook up my internet initially, the tech did not check and replace any outside cables. No wonder my service was terrible. I am appalled that this is the service I received at the initial set up of my service. I paid over $250.00 for my 1st month of service to have crap! I am hoping that someone is crediting my account for any installation fees or service fees. This is awful customer service! The man who came the other day was going to take the cable and adapter back with him as he has never seen something this bad in the 5 years he has worked there.
Good afternoon Tracy,
We sincerely apologize about your experience and any service issues that you had. Upon looking at the account, it looks like you had internet service installed on 03/26. There was then an initiated appointment created on 05/30 and then our service tech came out on 06/02 to conduct any necessary service repairs. Has the service been working properly since then? If so, that is great but if not please reach out to us anytime so we can further assist. We will put in a request to waive the service charge of $49.00 that was posted on 03/26. If you have any further issues or concerns, please call us anytime at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Original Review: June 6, 2020
I have had trouble with cable since having it installed in January. Three technicians have been to my house to work on it. The first technician had only been on the job three days. I had problems so another technician was sent to my house and he totally moved everything. It worked for awhile and then problems occurred again. A third technician came about two weeks ago. He showed me how to go to Menu, Settings, etc. so far I am not having problems.
Good afternoon Kim,
We sincerely apologize about your experience and any service issues that you were having. We hope to provide you with consistent and reliable services. Are services working okay? If not, please reach out to us anytime. We can further troubleshoot with you or schedule a follow up visit whenever you might be free. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed June 6, 2020
No calls back, still no credits 4 bills, no service 2.5 mo. 7 calls 2 boxes 2 equip sent back, box came only 2 pcs of bubble wrap 4, 3 boxes equip. Recording are still jacked up. We drop signal 2xs wk.
Good afternoon Karyn,
We sincerely apologize about any service issues that you still might be experiencing. I have checked things remotely. Registration and coding look proper. We want to make sure that there are no ethernet cables from the modem to any of the cable boxes. If you’re still having issues, may we schedule a follow up visit for you? It looks like the last time we were out there, was around 05/14 where a third-party power company was working in the area too. Please reach out to us so we can set that up and help acquire a resolve for you. Call us anytime at 855-633-4226 or text us at 66554. We look forward to hearing from you and hope you have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
From start to finish it was very easy. Everyone knew what was going on. There is no confusion on anything. The pricing was perfect. The service was excellent. Representative that came out was very kind and courteous and efficient with time used wisely and explained everything to me very well.
Good afternoon Tamie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the pricing cost was affordable, that the service has been excellent, and that our representatives have been very kind. We hope all is still well. We are here to help. If you have any troubles at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed June 6, 2020
Everybody was nice, installers bent over backwards to make sure I was satisfied with my service. Customer service was great, but don't like automated texts. So unpersonable, and stops responding when you are in middle of explaining problem. Other than that it's great.
Good afternoon Alan,
We are happy to hear that our representatives were nice and made sure you were satisfied with the service. We hope things have been well. We are always here to help if you have any issues. You can call us anytime at 855-633-4226. As always, we appreciate your review and valued Mediacom business. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I’m very disgusted and displeased with how this situation was handled. We’ve been lied to numerous times. From the agent that answered to two managers. Our issue still isn’t resolved. I chose to be a customer of Mediacom and with has transpired, I will soon be shopping around for both a different internet provider as well as cable.
Good afternoon Brenda,
We sincerely apologize about your experience and any issues that are still persisting. Upon looking at the account, our service log shows completed service work done on 06/05 and then again on 06/14. What type of service issue are you still having? We hope to help and look forward to hearing from you. Please call us anytime at 855-633-4226 or text us at 66554 to further troubleshoot or have us setup a follow up visit for you. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Have been having problems with updated speed, was given a different and used modem, still have problems after shutting down devices not in use. When I try to call, I have to go through way too much recorded useless info, might get a person, whom I can't understand, who also ends up not being able to help, I ask to be rerouted to a specific tech person, yet they can't do that...yet some have...if I had other options for service in my area, I'd switch. It's not the person who came to my home, it's the product.
Good afternoon Rhonda,
We sincerely apologize about your experience and any ongoing service issues that you might be experiencing. If basic troubleshooting such as power cycling the modem/router and then testing speeds with a LAN cable (no VPN) make no improvements, we would like to create a follow up visit for you if we may. Since the modem has been replaced, we will look for any other variables that could be contributing to the service issues that you are having. Please let us know if we can set that up for you. Call us anytime at 855-633-4226 or text us at 66554. We look forward to hearing from you and assisting you. We greatly appreciate your valued Mediacom business, have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
Disastrous installation. It took over three months for me to get Mediacom cable. I had 35 contacts with Mediacom people by phone or in person, with several visits, three different trucks on the final day of installation, and two police men making sure it would go in Without trouble from my neighbor, whose property the cable had to cross. I was told to document each contact and activity which I did in three separate pages of type if anyone would like to see it! Each part of Mediacom had no idea what the other parts were doing, which seems to be the biggest problem. No one was in charge. It seems to be working OK, but not as strong as when we started. For more information, call **. Grabill IN 46741.
Good afternoon Paul,
We sincerely apologize about the issues you had with the initial installation and any delays that occurred. Upon looking at the account, it looks like we had to run a temp line and conduct a pre-bury. It seems there was some difficulties there due to an easement issue with the neighbor. We will relay the feedback that you have provided to the proper teams and hope to avoid any instances as such in the future. We are happy to hear that service has finally been installed and that service seems to be working okay. We have keyed in a request to see if we can get the install waived. If you have any further concerns or issues, please call us anytime at 855-633-4226 or text us at 66554 for further assistance. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
The technician was very helpful when I asked about blocking On Demand purchases. He walked me through the steps as I did them. Then he said we should "test" it, so we did. It worked had worked, because I was not allowed to buy a movie without entering the PIN I had chosen.
Good afternoon Joanne,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the technician was very helpful in assisting you to turn off or block video-on-demand purchases. We hope all has been well since. We are always here to help. Please call us anytime at 855-633-4226 or text us at 66554 if you need any further assistance with anything. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
The customer service representatives at Mediacom are always helpful, patient, courteous and ALWAYS treat my calls as a priority. I'm very happy with my Mediacom service and even the technicians, when needed, are on time, knowledgeable, and professional. I'm a very happy Mediacom customer!
Good afternoon Arety,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have always been helpful, patient, and courteous. We hope all is well and that your experience thus far has been positive. We are always here to help. Call us anytime at 855-633-4226 or text us at 66554 if you have any problems. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
My service on 2 of my tv repeatedly goes off. I'd tried resetting, it works for a while but always goes back off eventually. The wifi works half the time. I'd had servicemen come out numerous times still I have a problem.
Good afternoon Doris,
We sincerely apologize about any service issues that you might still be experiencing. If basic troubleshooting hasn’t helped, would we be able to create a follow up service visit for you? It looks like the last time we had a service technician out to your home was around 03/12. Please reach out to us anytime so we can set that up and further assist. Call us at 855-633-4226 or text us at 66554. We look forward to hearing from you and appreciate your valued Mediacom business. We hope you have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
I am sorry I do not remember the name of the woman who assisted me. She was very kind & knowledgeable about the Internet upgrade process. I appreciate her help very much. She eased my frustration! Also, my internet is working well.
Good afternoon Michelle,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative you interacted with was very kind, knowledgeable, and eased the frustration you had during that time. We hope everything is still well. If you have any further issues, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I have had constant issues with my internet. I get the run around, several techs out to my house, modem replaced, cable to pedestal replaced, still issues. You know you have people with no choices, but my phone internet is faster that your crappy service, as soon as there is another option I am gone.
Good afternoon Shane,
We sincerely apologize about your experience and any service issues that you might still be experiencing. Upon looking at the account, we do see that you’re subscribed to our 500 mbps service. To test speeds, we do recommend testing with a CAT5e ethernet cable or higher to a wired device such as a desktop or laptop. We do suggest bypassing any wireless router, VPN, or proxy to provide accurate test readings that are coming directly from the service. Our last service technician noted that you have a new drop line, all new wiring, no noise, no splitters, and that your modem is new. If issues are still persisting, we can always troubleshoot with you or create a follow up visit if you allow. We look forwarding to hearing from you and assisting you. Please call us anytime at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I've been with your service for over a year and I'm very pleased. Anytime I have a problem it is resolved promptly. I would highly recommend this service to everyone that I know. The people are very helpful and very kind.
Good afternoon Jennifer,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the service and that you would recommend our company to others. We are always here to help and hope to make your experience a positive one. Please call us anytime at 855-633-4226 or text us at 66554 if you have any issues at all. We hope you have a great day!
Thanks,Christian
Updated review: Aug. 3, 2020
Everything has been taken care of. It was a misunderstanding of me trying to understand the bill.
Original Review: June 6, 2020
???The price that I received when signing up does not match what I was told. A lot of extra items added on. Just want basic cable. Had to have installer come back because he told us needed higher high speed and didn't install it the first time.
Good afternoon Roger,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any issues that you’re experiencing. Upon looking at the Mediacom account, we only see that you have internet service through us. It is a 60 mbps service priced at $42.30 which is a promotional rate. We are not seeing that you have cable service with us. Do you think you might have us mistaken with a different company? Please call us anytime at 855-633-4226 or text us at 66554 to discuss things further. We hope you have a nice day!
Thanks,Christian
Updated review: Aug. 4, 2020
After Mediacom provided a new piece of equipment, there was a huge improvement in service.
Original Review: June 6, 2020
The installation process was a nightmare. The technician was inexperienced for this community. First appt - he left with only wifi installed, no cable. Next appt - a tech was a no show. Third appt - the technician did finally get cable working. We added on HBO and HBO GO did not work, it kept timing out or it was unavailable. We cancelled HBO. Cable seems to be working okay, but WiFi streaming has occasional delays.
Good Afternoon Lisa,
We do apologize you had a poor installation experience. You have stated your cable seems to be working fine but you are still having WiFi issues streaming. If you are still experiencing these problems, please contact our customer care department or text Molli (66554) for further assistance. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 4, 2020
We both started working at home and needed to assure we had enough data and internet speed. Representative was very helpful and even was able to move us to a less costly plan. She was friendly and competent. Thank you.
Good afternoon Rhonda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative was very helpful and able to assist in reducing your service rate. We hope all has been well since. If you have any problems at all, please don’t hesitate to reach out to us. Call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 3, 2020
I had Mediacom before and then, their rates went up. I went with another provider but I went back to them. It usually takes a while to get ahold of somebody when you try to call them. They should have more customer service people available so you’re not on hold for a long time when trying to call through. But they had a special community representative that I talked to when I signed up most recently, and that person was able to give some better rates and was good to work with. Also, they have a faster speed internet than some of the other providers. I recently moved to a new house and city though, and they don’t have any options for internet other than CenturyLink. So, I discontinued Mediacom.
Good afternoon Jerry,
Thank you for your review and prior valued Mediacom business as it is greatly appreciated. We are sad to see you go. We really do appreciate the feedback that you have provided and will use that information to improve all aspects Mediacom. We hope all is well for you. We hope in the future we can do business with you again. If you ever need us, please call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 2, 2020
For several years, I reported multiple calls to Mediacom with my service. I work remotely from home and service availability was very important for my job. Everyone I worked with at Mediacom was friendly and polite. Unfortunately, no one was able to permanently resolve the issues at my address. Some months it would be fine. Other months I would place 8-10 calls over the course of the month and reboot my Modem 100 times. If I had to estimate I would say that there was in the range of 30-50 support calls with at least 20 on site support technicians.
Mediacom speed is great when it is working. However, I had too many issues attempting to do my job from home and running into dropped packets, poor downstream or upstream rates, or no service at all. I have a second account with Mediacom at a different address and am having the same issues at that location as well. I have cancelled Mediacom for a much slower speed DSL connection that has been 100% reliable over the last 3 months and could not be happier with the loss of speed due to the fact that I can use my service whenever I want to do so.
Good afternoon William,
We sincerely apologize about your experience and any service issues that were persisting. We are sad to have lost you as a valued Mediacom customer but happy that you’re now able to acquire reliable services to be able to work from home. We value your feedback and strive to make improvements in all aspects Mediacom every day. If all basic troubleshooting was done such as bypassing a router and making sure no vpn/proxy was involved, then you did all you could. If you ever decide to reacquire our internet service in the future, we hope we would be able to provide you with a more positive experience. If you have any further concerns or questions, please reach out to us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 1, 2020
I had somebody come and look at the cable on my third-floor bedroom. He got it all fixed and taken care of quickly. He also helped me with a few other things. The quality of service I got was very good. Exactly what I was looking for. Also, I'm happier now that we got a reduced rate. It was expensive prior to that.
Good afternoon James,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the quality of service has been good and that you were able to acquire a reduced service rate. We hope all is well. If you have any problems at all, please call us at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 29, 2020
Mediacom was the only cable available when we found them and we’ve been using them for at least 20 years. They are okay and I haven't had any run-ins with them. We're moving to Altoona though and we're disappointed that Mediacom isn't out there.
Good morning Cherly,
Thank you for your review and valued Mediacom business as it is greatly appreciated. May we ask what is the new address you are moving to? We can double check our system to see if your new address is serviceable by Mediacom. We look forward to hearing from you. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 28, 2020
Mediacom was the cheapest at the time I decide to use them. Their sales reps have been fine. We've got a bundle that includes the internet, landline, and cable. We have a family bundle package of the regular TV shows. The service quality is good but how I use Mediacon's services is very limited. My biggest complaint is the price. Otherwise, my experience has been okay.
Good afternoon Debra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service quality is good but do apologize about any pricing concerns that you may have. Upon looking at the account, it looks like the current promotion you’re in is still good for about 10-months. If we acquire any lower priced bundles, we will let you know. You can always inquire anytime too by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 27, 2020
I called Mediacom to get internet. In today's world of security concerns from hackers to large companies I do not share my s.s. number with anyone, and haven't since the 1990's, other than the IRS and Employers which is who it is meant for. Nor does my drivers license have anything to do with my internet connection. It's also private information for legally driving my car, not getting a internet connection. I offered to set up a private password, use my phone number, email address, they insisted on receiving private information that was not meant for them. I consented and gave them my drivers license number under protest.
When the tech came, he was a good guy! However, I had to climb up into the attic because his "workmans comp wouldn't allow him to." So I did. A few minutes later he comes and tells me there is another problem, he needs to run a wire from here to there but Mediacom would not allow him to do that either. He said it's no big deal and will only take a electrician 5 minutes to accomplish but Mediacom wouldn't allow him to do it. So he leaves after I paid $190 for the install I didn't get. He said the company would call me, they never did. So I called them to complain and get my $190 back. The first agent was very rude, refused to listen to my complaints and hung up on me. So I called back, got another supervisor who put me on hold for a long time and then hung up on me also.
I called back a 3rd time and finally got someone, non-confrontational, that would hear me out, apologized, refunded my money and deleted my private information from their system. That was all I was ever asking for. I will never do business with these people again and I highly recommend other carriers. I called a local service provider and was treated like a King, they bent over backwards treating me with respect. Not with Mediacom, customer satisfaction and customer courtesy apparently means nothing to them!
Good afternoon Roger,
We sincerely apologize about your experience with our company. For our connect orders, we do ask for at least (1) identification number such as a social security number or a driver’s license number. This is normally for billing purposes such as trying to track a customer that may have an outstanding debt balance or unreturned equipment. We will relay the feedback that you have provided to the proper teams to avoid instances as such in the future and to make improvements in all aspects Mediacom. Again, we sincerely apologize about the experience and are very sad that it was not a positive one. If anything changes in the future, we would love to reacquire your valued business and hopefully provide you a positive experience the next time. If you have any further concerns or such, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 27, 2020
Mediacom has always been very reliable as far as the internet goes. We had an issue about three or four years ago. We lost connection and the guy that came out was super great. When he diagnosed it, it ended up being the squirrels had chewed through the coax cable that was connected at the pole there. The rates are a little bit steep compared with some other markets. But other than that, it's been a great service.
Good afternoon Jeff,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been very reliable and hope that all is well. We are always here to help address any concerns you might have with the service or service pricing. Please call or text us anytime. You can call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 23, 2020
Awesome. Fast. Better than Frontier any day. Wish we had done the switch sooner. What were we waiting for - a pandemic? Blazing speed. Faster than I thought. Easy installation. Smooth ordering. Now my friends want to come over and use my internet. That never happened before.
Good morning Paul,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation process was easy and that the service is working properly. We hope your experience continues to be a positive one. If you have any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 18, 2020
I have had issues with my upload for months. I've had multiple technicians service my residence. I've had my modem replaced, new lines installed. And they tell me there is no problem when I have an upload of 1 and a download of 50. I pay for the one gig package, this is completely unacceptable and they refuse to have a maintenance team service the area because they don't think there is an issue. I desperately need upload for my business that I run from my residential location. This is affecting my livelihood, and I feel like this is theft! How can I make Mediacom give me the service I'm paying for.
Good afternoon Quinton,
We sincerely apologize about any ongoing issues that you might still be experiencing. If you’re testing directly from the modem with a CAT5e ethernet cable or higher, bypassing any wireless router, and no VPN/proxy then we would want to check things back out for you. Upon looking at the account, signals are in range and we don’t see any analytical tickets for the area. We will double check with our field team to see if they aware of any area or maintenance issues. If there are none, would we be able to schedule a visit to come out to your residence since we haven’t been out three since April if possible? We look forward to hearing from you and assisting you. Call us anytime to setup an appointment at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed May 18, 2020
We have loved Mediacom, but since we upgraded months ago, our internet is very slow. Our iPads and even phones have trouble loading. We have a new modem/router. Not sure what’s going on. We are suppose to have gaming speed.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issue that you might be experiencing. If basic troubleshooting has been conducted with the modem and router, we would like to check things out for you. May we schedule a service technician to come out to your home? We will diagnose the issue and conduct any necessary repairs as needed. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554 to set that up. We hope you have a great day!
Thanks,Christian
Reviewed May 17, 2020
The customer service reps all work off the same script so I never get anywhere when I call about pricing and plans. I get the "We are sorry. Is there anything else I can help you with?". Not once has any of them actually did something for me. But like I said the reps are fine, professional just unhelpful.
Good Afternoon Shevila,
I have attempted to call and left messages for you. Shevila the program you have now is back from 2018. Since are rates have increased even are promotions, we have would raise you price by $30.00. I would investigate the first of May 2021 with us again and see if the promotional rates are better next year. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 17, 2020
The employees and representatives of Mediacom have almost always been very helpful and considerate. My latest problem was my printer couldn't access the WiFi after a new Xstream router was recently installed. My problem was solved with one easy phone call. Thanks again!
Good afternoon Thomas,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been very helpful, considerate, and able to assist you in the issue you were having. We hope everything is still working properly. If you have any further issues, don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 16, 2020
My experience has been fair. Starting off with the bad. I believe it is unfair to charge someone a full activation fee for moving a door away or even moving in the same complex. I am in the military and moved twice in a month and had to pay over $100 twice just for somebody to move my internet box 20ft and plug it in. To leave off on a good note, the services such as texting with quick replies are great. So far the reps I have spoken to are also great. Service was rocky with outages in the beginning, but have not had an issue in months.
Good afternoon Noel,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about the transfer fee, especially if it was moving a door away. I will put in a request to see if there is any way we might be able to waive it for you. We are happy to hear that our representatives have been kind to you, communicate, and that service has been okay now. If you have any further concerns or questions, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 16, 2020
I can pay off bill then next bill has two months charges. How? The next thing is the poor service. My tv which we watch Dish anywhere on is always buffering. It’s such poor service we can’t hardly enjoy it. We are watching in another room since I had my hip replacement and it doesn’t have a cable connect but we are using dish everywhere! It’s extremely bad at night. Terrible service at such a high price!
Good Afternoon Charisse,
Thank you for taking my call today and letting me explain your billing information for you. I hope that gives you a clearer understanding. I know especially this year things are crazy, and it is sometimes hard to keep track. It was a pleasure speaking with you today. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 15, 2020
Mediacom Cable has been good service for me and they got a nice price for me for right now. They gave me the plan that I can use for searching stuff and the computer for work. The guy who went to install the cable was nice. And it took an hour to install which was a good timeframe.
Good morning Maynor,
Thank you for your review and valued Mediaom business as it is greatly appreciated. We are happy to hear that our representatives have been kind to you. It is also great to hear that the service rate is affordable and within your budget. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 15, 2020
Had problems several times with tiling and picture blacking out on tv with the large cable box. Asked to have a new one sent to see if this would solve our problem. The agent was very kind, nice, courteous, and professional. The transaction was done quickly.
Good afternoon Donna,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our agent was kind, courteous, professional, and able to send you a replacement cable unit. We hope service has been working fine since then. If not, please reach out to us anytime so we can further troubleshoot or schedule a service visit for you. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 14, 2020
I recently got a new promotion on my account. I was charged $122.00 extra on my bill for a reinstatement fee. I called and the charge will be taken off next months bill. I understand mistakes can occur but I expected the charge to be removed immediately. An extra 122 can be troublesome during these times.
Good afternoon William,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any fee incurred in error. Upon looking at the account, it looks like it was waived on 05/12/2020 in our system. We hope things have been okay since. Again, we do apologize about the issue. If you have any further concerns or such, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 14, 2020
The rep answered all my question and was very nice and friendly. Very patient with me as well. Thanks again. Mediacom rocks!!!! Please give that rep a raise because they are awesome. Let the rep know to continue to be that wonderful nice person.
Good afternoon Courtney,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representative was very nice, friendly, patient, and able to answer all your questions. We will try our best to find out who that was and provide them a compliment. We hope all is well. If you have any issues at all, please don’t hesitate to reach out to us. We hope you have a great day!
Thanks,Christian
Reviewed May 14, 2020
Mediacom has been amazing. Dave been muffled. It works with me and me on my schedule is for setting up the appointment. They've been thorough. They went above and beyond their job to make sure that I was able to have internet. Good morning.
Good afternoon Robin,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience thus far has been positive. We hope all is well. If you have any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 14, 2020
I pay for 100 megabytes per second service. On average throughout the month I have maybe one to two days of 100 megabytes per second service. The rest of the days I get about 20 megabytes per second service and I still have to pay $80 a month for service whether or not I have service which on most months there's at least three days out of the month where I don't even have service. Anywhere else in the world if I go and I order something that is advertised as such I will get that product as such. Apparently it doesn't work that way with internet. If I go to Pizza Hut and order a large pizza I know that I will come home with a large pizza unlike Mediacom where if I went to Mediacom and ordered a large pizza I would come home with 7 slices out of 8 of a medium Pizza.
Good Afternoon Kyle,
Thank you for taking my call today. Kyle you stated you had purchased a mesh router. Since you have been using the mesh router your service has been working great. When you stated it was working well in your garage, I knew you had made a great choice. I have heard great things about the mesh routers for people that need to cover a larger space. I did turn our WiFi off as we talked about. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 14, 2020
I use Mediacom Cable for the cable. My mom is 102 and she loves her spiritual channels. She got on that cable one station on TV from 9:00 to 5:00. Then she watches Judge Judy, and then she watches Gunsmoke. And when that went out, she was done with the TV. Sometimes, in the afternoon, when I’m trying to watch 136, there would be little lines and the picture would have two or three different lines. There are squiggly and straight lines but it’d be mixed up. Then late at night and in the afternoon at about 7:00 or 8:00, the picture becomes clear. Other than that, everything has been fine. Their sales team is doing a good job. And I liked that Mediacom keeps adding new stations. I just found INSP, which is a new station.
Good afternoon Margie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that things have been fine and that you’re enjoying the new programming. We do want to apologize about any service issues you’re experience though. We can always troubleshoot with you or schedule a service visit to check things out if you would like. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed May 13, 2020
I had to have my cable replaced in my yard, Julie came out marked all cables and lines, when they were digging out the driveway the cable was cut because whoever you hired did not even come close to laying it straight and not one person ever told us that you stay 24 inches away from the flags, that's insane. You have a machine to locate them and yet 2 feet on either side is a total of 4 feet. If you can't get better help than this then don't send these people out. Do it yourself,
Good Afternoon Wayne,
We apologize for any inconvenience you have had with getting your cable buried. Was there any damage that you had to repair? I do not show a damage claim on my end. If you have had damage that was done during the time your cable was buried, please contact Mediacom and we can fill out a damage report. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: May 13, 2020
Need help with setting up my remote with my new TV and did not get it done and I still need help. She was not very helpful and subjected that I have a service call for $49.95. My cable bill is all most $200.00 a month and have been with you since 1997 in Illinois and since 1992 in Iowa.
Good Afternoon Sandy,
Thank you for taking my call. I am sending you 5 of the new TiVo remotes and we found a different offer that will bring your billing down of your Mediacom services. When you receive your remotes please contact customer service and we will program the new remotes with you over the phone. Mediacom appreciates your business.Warmest Regards,
Beverley Hiett
Updated review: July 17, 2020
He was really great and I think he found the box on an old house he was working on and he came over and installed and it really surprised us and we were really happy with it.
Original Review: May 13, 2020
The cover to our cable box outside of our house was removed leaving exposed wires. We have received numerous promises fix this problem, but nothing has been resolved. We are getting increasingly frustrated that nothing have been resolved. I am worried that the wires are exposed to the elements and we will lose the connections.
Good Afternoon Susan,
I have you scheduled for a box replacement on June the 16th. As I had mentioned it should not require you to be home. I will reach out to you after the work has been completed and make sure all is well. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 13, 2020
The internet that I pay for is VERY slow and does not stay connected on multiple devices. I am ready to disconnect and go with a different company. Your service is unsatisfactory. It’s horrible. I cannot even do my work on my computer without the WiFi disconnecting.
Good Afternoon Justine,
Thank you for your feedback. My concern is you are stating multiple devices. You have the very basic internet 60 package that will only support about 2-4 devices. If you are using more than that it is a $10.00 difference to bump up to the Internet 100. You can try it and see if there is any improvement. If not, we can drop it back to the Internet 60. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: June 22, 2020
I was finally installed cable to my 2 tv's. Alex, the technician was very polite and knew what to do to finally get the job done. I wish I had had him for my first appointment. I was extremely impressed with him.
Original Review: May 13, 2020
Oct, 2019 I went to your Kendallville Indiana office and signed up to have Mediacom installed. I paid my fee and after 14 appointments I am not able to have Mediacom tv servicer. The reasons are too long to fit into a description. I have talked with customer service and each time they make a promise that is never kept. I could write a book on my experience and it is not good.
Good afternoon Barbara,
We sincerely apologize about your experience on trying to acquire Mediacom services. Upon looking at the account, we do see internet and phone service has been installed as of 04/09/20. We also see a pending service order to install video service set on 06/20/20 from 01:00 PM to 05:00 PM. We will keep an eye on it here and hope that everything with adding the video portion goes smoothly for you. Again, we sincerely apologize about any issues you experienced. We are always here to help and greatly appreciate your valued Mediacom business. Call us anytime 855-633-4226 or text us at 6655 if you have any further concerns. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 13, 2020
The person I dealt with on the phone was outstanding with the service she provided. She was extremely pleasant and a pleasure to work with, a far cry from DirecTV. Most past phone trouble-shooting adventures have been tense unpleasant experiences, usually with people who have little experience with the English language. Thank you for a pleasant experience!
Good afternoon Lee,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your most recent interaction with our service representative was extremely pleasant. We hope any further interactions you have with our company are the same way. We hope all is well. If you have any issue at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 13, 2020
The last time I called was because of a lost connection but it was resolved by restarting my modem. I also upgraded my service to higher speed at that time. The person I talked to was very helpful and we had a nice conversation.
Good afternoon Lori,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to regain service and upgrade your speed easily. We hope any interactions you have with our company are helpful and pleasant. We hope all is well. If you have any issue at all, please call us anytime at 855-633-4226 or text us at 66554 so that we can assist. We hope you have a nice day!
Thanks,Christian
Original Review: May 13, 2020
I have not been able to get Netflix for at least 3 months. A tech did come awhile and determined that He would have to bring new boxes. He did say that with a upgrade lately that I was not the only person having trouble with this. I am able to get Netflix in my Ipad and computer so I know my subscription is a time. I don’t want to keep paying the 8.99 without service.
Good afternoon Ruth,
We sincerely apologize about any service issues that you were or still might be experiencing. Upon looking at the account, we do see a recent service visit. Are things working okay now? If not, we can always further troubleshoot with you or create a follow up visit. Again, we sincerely apologize about the issues and are here to further help. We look forward to hearing from you. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 13, 2020
The television would not turn on. The electrical outlet had burned out. The technician found the problem immediately. Thankfully he was able to plug the television into another outlet. He was real professional. I feel fortunate that he was able to diagnosis the problem so quickly.
Good afternoon Carol,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to diagnose the issue and provide a method of resolve for you. We hope that everything has been working well since. If you have any further issues, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 13, 2020
I'm happy with My service for right now. I would recommend family and friends especially for the internet service. My children can get on and all get school work done and play their games on their devices without any problems.
Good afternoon Tiffany,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service, that you would recommend our company to others, and that service has been reliable thus far. We are always here to help. If you have any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 13, 2020
Way too expensive when the Wi-Fi doesn't work more than 1/2 the time. Constantly unplugging and resetting. You would expect better for the price you pay!! Wish there were more options to select certain channels. All in all the price you pay is ridiculous for the quality of service! And way too long a wait times when you call for help.
Good Afternoon Jane,
Sorry I have missed you when I have attempted to call. Are you still having intermittent WiFi service? If so, you can call us back at our customer service line or you can text Molli (66554). We would be happy to schedule an appointment with you to address your internet problems. Also, are there certain channels you are looking for in your programming? We would be happy to look at those options with you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 13, 2020
The SERVICE GUY ON THE PHONE WAS REALLY GREAT!!! THIS IS NOT ABOUT HIM. My internet connection is slower than it should be... At least it WAS for a while and still seems slower than it was initially. I pay for very fast, and for a while I had dirt slow! And it still doesn't seem to be back to the same level. Know that I use one of the industry's best routers so it's not that... And it was really fast until covid.
Good Afternoon Dan,
I am sorry I have not been able to reach you by phone. If you are still having speed issues. Please return a call back to our customer service department and we will schedule to have a technician come out and check on your service. We want this to be a pleasant experience so please allow us to check your service address so we can resolve your internet trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: May 13, 2020
All of the phone service techs have been extremely sweet and helpful and that is appreciated more than words could express, however I’ve been experiencing nonstop issues out of my cable and especially internet. Numerous techs and appointments and still no permanent solution. Credits applied, new box, rewired, etc. My fiancé is a senior in college and cannot even take her finals from home because of the constant issues making her semester extremely difficult to complete. We’ve had this service for a bit over a month and have nothing but problem after problem unfortunately.
Good afternoon Charles,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were or still are experiencing. If all basic troubleshooting has been done, we would like to send another technician out to your home if possible. We would ask our field team in your area for assistance too. We don’t want you to experience any issues and will keep working towards a resolve for you. If we may be able to set that up for you, please let us know. You can call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 13, 2020
Your seemingly unconscionable rising billing for people on a fixed income is similar to a stagecoach robbery!!!! I dislike it when there is no competition --it gives way to small town cronyism such has Albany Georgia given in to. Your People should commended for the way they have eliminated all competition for T.V. service.
Good Afternoon Robert,
Thank you for taking my call. I show you are using our prime internet. This is a grandfathered plan that has 250 gig of data. You stated you are on a budget and that you are not using streaming services. I explained how overage fees work. It was a pleasure speaking with you today. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: May 13, 2020
I am trying to return my modem and they would not allow me to just receive a return label. They needed to send me a return box. I received and email that said return shipment confirmation email May 4 but no tracking number. I haven't received the box. I have not received a tracking number and it's been 7 business days.
Good afternoon Carol,
We sincerely apologize about the issue you were having on trying to return a service modem. FedEX tracking states the return kit/label was delivered on 05/13 at 09:42 AM. We hope everything has been resolved. Again, we sincerly apologize about any delays and issues. If you have any further concerns, please call us anytime at 855-633-4226 or text us at 66554 so that we may be able to further assist you. We hope you have a great day!
Thanks,Christian
Reviewed May 13, 2020
Yours is the only good internet in West Frankfort. I live just outside of county line still I cannot get service here. Now I have to deal with StoogeNet., last time I had Mediacom it was great.. However I move two miles and I am out of luck.
Good afternoon Don,
We sincerely apologize about any serviceability issues. We can try submitting another serviceability ticket to see if we have plans on servicing the area or how much it would possibly cost to get service at your new location. If you would like us to submit that ticket, please let us know. Call us anytime at 855-633-4226 or text us at 66554. We appreciate your feedback and prior valued Mediacom business. We hope you have a great day!
Thanks,Christian
Reviewed May 13, 2020
I called to get new list of channels. One of my TV’s jumped to new channels. For examples MSN is now on channel 73-21. I believe it was original 53-1. The person I spoke with said that was impossible, there had been no changes of late. I told her I was looking at it and this was what I was seeing. She could not accept my situation and I could not convince her what I was seeing. I politely thanked her for help and hung up. Unbelievable. I then went thru the cable, channel by channel, and recorded the channels and the stations and set it up on an Excel spreadsheet. If you would like to see it I would be happy to sell you a copy. Also, while you asked, the automated customer service is beyond acceptable. Don’t make us jump through so many hoops.
Good Afternoon Bryan,
I have attempted to reach you by phone. I apologize you are having problems with the QAM channels. The channel you are mentioning has not changed on our listing. You may need to rescan your channels on your television. If that does not work, it may be the QAM tuner in your TV. That is where we are showing MSNBC 53-21. Just like other electronic items they can start to break down over time and start picking up networks on different channels or stop working all together. If it won't rescan properly and it becomes a nuisance. The next step would be to rent a HD digital box from us or replace the television. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 13, 2020
Purchased a Xtreme modem/router from Mediacom to help control cost. Tech services were very helpful on setup of unit and home network. I would give mediacom a 5 star rating. But I feel they don't give value to customers that stay with them for multiple years by offering a lower rate for their triple play package.
Good Afternoon Robert,
I want to thank you for taking time to leave feedback about your experience with Mediacom. I know what you are paying for I am sure is more than when you started with us. You are getting a $170.00 savings right now compared at what the full price is for the triple play package you have now. You are correct when you are a new account, we have an introductory offer but after that expires your rates do increase. We encourage as you have done to check out different offers from time to time to see if we can lower your price. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 13, 2020
We had a technician come to the house and determine the problem was the outside wire. He fixed it and some inside issues. He was polite and did a great job! He said that the outside cable wire was working at lower than acceptable levels and that is why the TV picture kept cutting out.
Good afternoon Helen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear that our service technician was able to find the issue and conduct the necessary repairs needed. We hope all has been well since. If any further issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 13, 2020
I had something changed with Mediacom and I then had several times where they came out here and checked it. And then, it's not working right now. The first time, the guy who came out said that I needed some kind of something. The rain comes in the back part. I can’t get Netflix on my TV, and he said he was gonna order what I needed. Then, he got the problem straightened out. He said he was gonna be back as soon as the part came in. But it tore up again and so I called.
They sent another guy out. He got it straightened. The next day, it went out again, and I called him. He came back out. As a matter of fact, he came on a Saturday because when I called him he said that he had no work and he would come out here, and he came out here. He got it working. He changed two boxes in here. He went under the house, then he said the wire was hanging on the ground. He nailed it up so it wouldn’t be hanging on the ground. And he said that if it would go out again, they're gonna have to replace the wires. It worked for about three days and it went out again, and it’d been out ever since.
The grandkids keep asking to call the cable people because in their bedroom, they can’t watch TV. I got to call them because I haven’t been home. Usually when I call them, they either come that next day or two, but I’m trying to wait until I know I’m gonna be home. But they’ve been coming and they’ve been checking, and they come every time. It's been out about three months. Also, the internet goes in and out a lot. Sometimes, it cuts off, but it'll come back on. But other than that, I don’t have a problem. They come and check the problem, and then they fix it, but it just don’t last long.
Good Afternoon Henrietta,
We do apologize you have had service issues. If your problems have not be resolved, please reach out to Mediacom's customer service so we can further assist you. Thank you for your review and your patronage. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: May 12, 2020
First of all the reception with Mediacom is horrible. I’m talking about the Internet goes in and out all the time and then I gotta pay monthly. I think it’s a $79 bill which is ridiculous for just Internet. I want so badly to find another service..and I’m looking.
Good Afternoon Nila,
Thank you for taking my call today. I am glad that our technician was able to assist you with getting your internet connected to your television. We also discussed the different internet speeds, internet usage, and modems and routers. I hope this was helpful. I know even in the last decade the internet industry has been through some drastic changes. With these change internet service work phenomenally better. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: July 10, 2020
Things were resolved.
Original Review: May 12, 2020
We had our service reconnected. The modem was no good. They replaced the modem. As soon as the technician left it stopped working. I called and was instructed to stick a pen in the back and do a factory reboot. This went on all day long. We are part time residents. I was told I would have to contact Mediacom when I return to our house in Delaware. Meanwhile I’m being billed. VERY VERY DISSATISFIED.
Good Afternoon Geraldine,
Thank you for taking my call. I am happy to hear your internet trouble has been resolved and the proper adjustments were provided for you. We also talked about seasonal service and I advised for you to call back in around the middle of August. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
High speed Internet is great. But our cable, internet, house phone bundle package is $164.99 and ends up being like $238 after all charges. The internet itself is $99. 1/2 the cable channels we don't watch. Total price is a little ridiculous.
Good Afternoon Dawn,
I am sorry I have not been able to reach you by phone. If you are on a budget. We can look at the different internet offers. If I look at your data usage. You are staying under what the Internet 100 would provide to you. It supports only about 4-6 devices. In between that we have the Internet 200 and the Internet 500. If you like we could go over these different offers that would help to lower your billing. You have our 1 Gig internet service which is the fastest speed of service available to you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
I called several times. Guy come and he knew what had happened. He cut my internet off instead of the neighbor. That 2xs that’s happened! I went 6 days no internet! Was told different things. Three people was out in my street. Last time I called the girl was real nice. You are hard to get a hold of! Poor communication. I have paperless billing. Couldn’t even see my bill cause I couldn’t log in. No one told me going by Mediacom email. No Wonder I couldn’t reset password. I hope I get refund.
Good Afternoon Janice,
Thank you for taking my call today. I am glad to hear everything is working fine. I do apologize about the technician mistakenly disconnecting your service instead of your neighbors. I also asked about your online account. You also stated you now have access to your online account. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
Service is soon becoming cost prohibitive. As a senior citizen on a fixed income, I will soon have to find another service provider at a more affordable cost. So much of the programming is of no interest to me. Some programming I would like would require an upgrade I can't afford.
Good Afternoon Frank,
Thank you for taking my call. I looked at the promotions I have available for you currently. They would not be of any savings to you. The plan you are on is a grandfathered plan. Even though you are on full rate for this package it is still cheaper than our newer offers. There have been price increases since you took advantage of the package you are on. Sorry I was not able to help lower your price but as I mentioned it never hurts to call in every year to check if any different offers are available. Mediacom appreciates your business.Warmest Regards,
Beverley Hiett
Original Review: May 12, 2020
Prices go up and up. No deals for existing customers. Customer service people are rigid despite being a customer for 12 years. No other cable provider so pretty much screwed. I’d be out the door otherwise. It’s really a shame.
Good Afternoon Jennifer,
Thank you for taking my call. I am glad to see after leaving my first message you returned a call back to Mediacom.We were able to offer you some additional savings. We do our best when offers come available to help you. I advise it never hurts to at least call annually and review your services and billing and see if there is anything new, we can offer you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
They told me 65 dollar installation fee one time and my monthly bill would be 32 dollars from there on for one year. Then I got 2 monthly bills. 50 some odd dollars a month. They said it was extra fee. They waived one and only charged me the 32. But last months was fifty some dollars which I paid. Better be only 32 next bill.
Good Morning Fred,
Thank you for taking my call today. I am glad to hear the billing problems were resolved and your service is working fine. We do apologize for the confusion. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
I have contacted you 4 times recently; once for connecting a new modem, once for being unable to get into my work website, once for what was causing my data to be so high, and the other was to ask for better pricing. Each of the first 3 issues were resolved in a timely manner, personnel were very helpful and courteous. My only current complaint is that new customers get better pricing than one who has been with you 10 years. The price jump from the package I am in to the next is another $20 or $30 a month and on a single income, I cannot afford that. I am being forced into looking into other options or canceling my internet and splitting the cost with another tenant who will be getting better pricing through you because they would be a new customer.
Good Morning Kris,
Thank you for taking the time to review your rating on the Consumer Affairs website. I am glad you have good correspondence with us. I did look at your account and the Internet 60's full price is 69.99. You are still getting a discount until 01-20-21 before the rate will increase. We do have introductory offers for our customers to get a chance to try it out. We do serious consideration on our pricing. It entails operating expenses and yes of course a profit margin. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: July 6, 2020
We have had some issues with the DVR list coming online but every effort has been made to resolve the problems and I think it is better now.
Original Review: May 12, 2020
Updated on 09/05/2020: We had a problem with one of our TVs and the tech support agent was able to resolve it and get us back on the air. Seems like we have quite a few problems with this particular box, but they always are friendly and helpful and resolve the issue. I haven't had much success with the automated system, so now I just ask for a representative right away, which works better.
Original Review: We like the service, but have had to call several times about the cable TV service going out in one of the boxes. Had to have a technician out once and it took about 4-5 days to get someone. Not sure why there are all these problems!
Good Afternoon Leslie,
Thank you for taking my call today. I am happy to hear your services after the last service call are working at normal capacity. The one problem you are stating is when you press DVR on your remote there seems to be a delay bringing up the list of shows. You also stated you are using a Universal remote not the TiVo remote. You stated when you got home and have the time you would try the TiVo remote and see if the delay is there as well. If it is, you will return a call back to Mediacom if necessary. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
Digital adapter. Because of an electric storm our TV went out and could not get it back on. We unplugged it, plugged it in again and we got a picture and sound but we could not change the channels. We ordered the part from Mediacom cable with the understanding we would return the old part. After a few days all worked well. We never received the part. Please make note that the part never came and there is nothing to return.
Good Afternoon Florence,
Thank you for taking my call. I have confirmed you have a total of 4 DTA's and 1 DCT. This is equivalent to the TV's you have in your home. I show no new devices were shipped to your home. I am glad to hear everything is working well again for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
Our Mediacom account is at our summer home. I was happy to see you were offering a winter discount rate, and then again a discount due to the coronavirus stay at home order. Both times when I called for the discount, you took care of it right away...no problem.
Good Afternoon Pat,
We are pleased to help with your seasonal service and the discount you received due to the stay at home order. We know it has been frustrating not to be able to use your summer home during this time. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
I am conflicted on rating you. The phone personnel have been courteous and helpful. However, your pricing is outrageous and confusing. Why should we have to pay for stuff we have no interest in, like sports? I would like to pay for programs I like, but we aren't allowed to customize our packages.
Good Afternoon Katherine,
Thank you for taking my call today. We discussed with you a different package called TV Essentials. It would have local channels, and a few select channels from the Variety cable line-up. Some of the channels you like TLC, Hallmark, and Turner Classic Movies are not included in the TV Essentials. To keep what you like, you are sticking with what you have now. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Katherine updated their star rating from a 3 stars to a 1 stars after speaking with the company outside of the ConsumerAffairs platform.
Reviewed May 12, 2020
For the last 2 months my internet service has been very unstable, to the point that I had 5 service calls, give or take, 4 or 5 modems replace, and the problem still persist. Last visit that I had by the technician on 05/04/2020 informed me that they were working on the tower in Semmens, AL, which is the one that feeds my service. I have had days where the ping is 157, download is 2.58 mbps and the upload 0.05 mbps, instead of a nice ping of 15 or 35, download of 100 mbps or more and the upload of 10 mbps or more for the price that I'm paying. So yes as, you can see I'm not a very happy customer, besides all of this is causing me problems with my work from home due to the coronavirus. I hope that my issues can be resolved soon, otherwise I will be looking for a different provider. Thank you and God bless.
Good Afternoon Thais,
I am sorry I have not been able to reach you by phone. I would like to follow up if you are still having service issues. I don't show notes where you have called back in this month. But if you are still having trouble please reach back out to customer service so we can escalate the trouble. I hope this reaches you and all is well. But we are happy to help if not. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: May 12, 2020
When Mediacom is working I love it. It doesn't seem consistent though. 10 days ago I was working on my computer in the morning (Sunday) and about 1:30 that same day it went out. I spent two hours on the phone with Mediacom. One lady went through redoing the modem but none of the lights would turn on. At that point she said we would need to send out a repair man. And the earliest she could get it was on the following Thursday. Then two guys came and rewired outside. They told me it might be on on Thusday evening. It was for a short time, then Friday morning it was out again and came back later that day. I run my business from my home and use my computer for Zoom calls all the time. So this is why I said "neutral".
Good Afternoon Julie,
Thank you for taking my call. Thank you for explaining the situation that there was a wiring contractor in your area replacing wires. I am sorry it took the length of time it did to get your service working. I explained how business accounts have top priority. You stated you may check on a business account later down the road. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 12, 2020
Internet is great.. So fast and doesn't lose its connection. The internet is reachable all over house and even on my porch. Netflix works great.. I watch a lot of movies. No buffering either. Love it and will recommend it. Nice speed.
Good Afternoon Pamela,
Thank you for recommending us. As a company we strive for all you mentioned for your internet to be fast, not lose connection, reachable in all your home, and no buffering. We are happy you love Mediacom and will recommend us. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com