Mediacom Cable Reviews

The two men that came to my house were very courteous and careful not to disturb my furniture or come in with dirty feet. They had to re-route the whole cable system in my house however I am still having the same problem by losing connection to the Internet on my TV. Also they said they would come back and put a cover on the box that they put on the side of my house but they have not done that Yet.

I like the TiVo that you provided. It offers recording, pause... along with other apps. Also I like on demand. If you miss your show, you can either record it or go to in demand and has that show available. The only thing I have a problem with for the most part is my router goes offline occasionally and you are always resetting it and unplugging everything. This is the big fix for most of the problems. It also causes your WiFi to go in and out.

I required service, and was given an appointment for a date 6 days later. The technician arrived on time, tested my system, made some adjustments and fixed the problem. My question is why are so many technicians working on so many problems, resulting in a 6 day wait? Poor equipment? Poor infrastructure (outside long lines)?

For the most part, my experience has been very good. The program's availabilities are wonderful for a homebound person. My internet mail experiences are another thing despite frequent calls to personnel for resolutions. Despite all this, I would not choose another carrier.

Our serviceman was very knowledgeable and replaced the defective unit after confirming its status. One improvement might have been directing us to Xtream (new option) when I said we were having trouble with On Demand. I discovered this later. We use our service extensively but our budget is going to require downsizing some choices.

It seems that when I got a special pricing the tech support guys there at Mediacom put the wrong codes. It so it knocked out my service. I called and by Monday afternoon they fixed it. I'd say this. Make sure all your Techs are on the same page. If they don't know then ask how it's supposed to be done. Don't take it upon their own and change system setting if they don't know what they're doing. Thanks.

I find the Mediacom experience to be as good or better than all others I have experienced over that past 30 years. I consider the internet reliability to be excellent, with one issue... I run speed tests frequently and find that, too often, there is a wide fluctuation in speeds. This, I'm not totally pleased with. Other than that, I am a fan of Mediacom.

The cable leading the service to my house was deteriorating, and interrupted my Internet services. I contacted Mediacom, and they were able to send a tech out 3 days later. Chris was able to diagnosed and fixed the problem. He also grounded the cable so it won’t get damage when lightning strikes. Thanks again for the professionalism.

All the services are great. I am not having any problems with any of my services. Had a few issues at first but all straighten out. The internet services is the best, but also like the tv, the channel guide is many.

Always very helpful in tech advice and with help with bill. Always courteous and knowledgeable. Appreciate their help. Since I am not very skilled in this technology they have to be very clear and patient. They always treat me with respect.

Mediacom in my area offers speeds of 100 down and 10 up. I have had these speeds maybe 4 months out of three years total. My speeds are constantly under 20 down which I'm sure Mediacom knows is a regulation of the FCC they are violating. My whole neighborhood has the same issues and the techs just tell us the infrastructure equipment Mediacom owns here is thirty years old and needs an upgrade to be stable. The company is crooked, doesn't worry about quality so they target rural areas with no other ISP options. I'd drop them if there was something better. Horrible experience and once I'm literally debating moving just to get better internet service. I encourage everyone to file FCC complaints on this company.

Jason helped me to understand the difference in internet packages and also helped to fix a problem on my bill. He was knowledgeable and courteous and friendly and his customer's relations exceeded my expectations. I would recommend Mediacom for the great products and service. Thank you.

Service has not lived up to promises and expectations. Speeds are slower than promised and WiFi signal is weak in areas of the house despite boosters. Technicians were helpful but unable to improve the signal. Also had a day of lost service after a contractor buried the line in the yard. Service restored but without reason.

I am not please with my internet service at all. I have been very frustrated with my service with Mediacom. I'm just tired of my service always going out no matter what the weather is. Mediacom needs to have better service.

We replaced our other internet provider with Xtream (Mediacom). It is a relief to have high speed internet at an affordable price. We stream Live TV with no problems so far. We were not getting the speed that our package said we should be getting. The service came out and took care of the problem within a couple of days.

When I lost my VOIP service, I called for help. The representative was knowledgeable, help and friendly. She helped me fix my problem in a short time and I was very pleased overall. The long drawn out wait for service that I expected never happened.

Tech “support” has been out numerous times without improvement in internet which remains unstable and slow. Well documented. Look into it, this is pathetic. Truly terrible service. Would never recommend to anyone. If it weren’t for lack of other options in the area, you would be out of business.

We have had mediacom and have always just had the triple play package with 100 MB internet and it has worked great - with a great monthly bill of around $75. We just wanted to add HBO and TIVO and I have a recorded message with the tech where my bill was only supposed to increase to $118. However the tech added 1 GB internet, Showtime, and a family package so now my bill is over $200 a month. I called and complained and they told me, "You can’t just add HBO with adding an entire plan," which makes no sense, and I would have to pay for the extra internet and Showtime I never requested and would be prorated to also pay the next month - horrible customer service. Would not recommend and currently looking at other companies. Mediacom you are more than welcome to contact me and explain this issue further because your technicians cannot. **.

For the love of God! Please give us Iowans a different cable/internet provider that is not Mediacom or Centurylink. I pay for 100mbps and my internet is constantly going in and out to the point where I can barely use it.

I had seen a Ad for the new faster Xtream internet and called to switch to it. I was told it was for new customers only? So I might disconnect my service to become a new customer or just go to another company.

I have had Mediacom for 3 years and during that time we have had a constant problem with them with their CBS feed. The network is constantly freezing or not coming on at all. The other networks seem to feed okay.

I’ve been with Mediacom for almost 5 years with TV, Internet, and phone. Mediacom is the only full service provider in my area. The first year things went fine but for the last few years I’ve had continuous problems with signal strength. This caused temporary internet failure as well as TiVO outages. I’ve made countless calls and had numerous techs out as well as their supervisor. No resolution and was told nothing they can do because it’s an intermittent problem. But they can continue to increase charges now a little over $200. It seems they highly favor new customers over existing ones. And the cost creep is ridiculous. Looking at other options....

Mediacom values their services too much and they charge too much. I think they're swindlers. Some customer service agents are there just to collect the paycheck and read off of the computer screen. Still, others are there to actually help the customers. With Mediacom, there are typical outages. They tell me that they're working on something and that service would go out between a certain time. Also, they advertise a certain speed with their internet services. But, when they brought it to my home, it's not always that speed and it changes quite often. I wish they would stop valuing their packages so high. They charge gold prices for their services when you actually get bronze service.

I've had Mediacom for years. I have the telephone, internet and the TV through them. The quality of their service is good, except my Wi-Fi keeps going out. I have to unplug it, plug it back up. But other than that, it's okay. Also, I used to have a bigger package, but it got so expensive, so I dropped some of the channels.

I have been a Mediacom victim for over a year now, since nothing else is available in my area. I have been paying for 1 gig service and seemed to be mostly fine before hurricane Michael destroyed their infrastructure. After, which you think would be even better since they replaced everything, I can barely even pull 600kbs upload speeds and 1/4 of my "up to" speeds. I can't reliably play a game online, I can't stream things, I can't even open websites in a timely manner. I am WIRED with Cat6 cable to everything in the house. This is not a wifi issue. Their equipment also provides the same results. They have sent techs out that even removed the filters on my lines which just introduced more uncorrectable modem errors than ever and it has been even worse since.

Mediacom is the only cable company here in my area. The price is a little high but not too bad. Their reps are good. Any time I call them, they try to fix things for me. I have internet service with them and it has a very good quality. But the price keeps on going high and high every year. When I took this service, I was happy. But now, I’m paying up to $80 every month for only internet. That is way higher. We are old customers, not new ones.

We recently moved and scheduled a transfer of services. While installing a new line into the house, the installer drilled through a 40 amp service wire and ignited our insulation. My husband attempted to put out the flames with our fire extinguisher but the smoke overtook the house. DMFD had to be called to put out the smoldering insulation. During the fire department's service they had to spray much of our half finished basement with water. This took place 4/27. It is 5/1 and I have not received a single call from Mediacom. I have made several and been told I must wait for the damage department to call. This isn't a small incident and it is mind-boggling I haven't been contacted. In order to live in our home we called our homeowners insurance and dealt with the subcontractors insurance. Not one word from the large company that collects from me every month.

We have cable from Mediacom and there weren't any issues during its installation. However, my husband thinks it’s awfully expensive for what we get.

I have Mediacom's TV, internet and telephone. When the installer came, he only installed one telephone jack. Then, he put my modem for my internet on my television that goes over a heat fan and there's no way I can move it. I do not even have the big deal that one can go through to record. All I have are three little boxes. I had Mediacom at one time in the past and they started just raising my bill and kept raising it. I don't even get very many channels that are any good. So, it is frustrating. I switched but then I went back to them because it was 75% off. However, I have never gotten the 75% off and they're raising my bill again, same to what they did in the past. My bill was supposed to be 69 something but the first payment I got was 90 or 89. Now, it's up to a 110. It keeps going a little higher every month. Customer service has been good whenever I spoke to the reps but I'm not happy with the services at all.

We’ve been unhappy with Frontier and so we changed over to Mediacom. The installation was fine and we use Mediacom's cable TV, internet, and phone. Their quality of service is excellent and much better than Frontier.

I have Mediacom's internet service and I chose them for the fact that they have come out the same day or the next day. Everybody was nice when I signed up. Then, during the installation, the guy didn't talk very much but it was fast. The quality of service is fine but I have to unplug it for 30 seconds sometimes. I have to do that once a month. Other than that, I have no complaints and I’ve already told my friends to get Mediacom too.

Mediacom is a lot cheaper and has a lot better internet service than the DISH I had. Their sales team was wonderful too. I called them to try to see what I could get, and we were able to work out a plan. I got to keep my internet, which my stepson already had through Mediacom. We wanted internet and extended basic, and the rep found a package where I could get all of that plus the phone for just a little bit more than I was paying for DISH TV. So, I was very thrilled they found me a package that I needed and that was affordable.

Mediacom was one of the first companies that ever came to our town and I've had their service since the time they started in Villisca. My experience with them has been good. However, I’m an older person and they need to explain more stuff when there’s an older person. Still, I like Mediacom.

We used Mediacom in our previous house. So, we needed to switch it over to the new house. The installation was very quick and easy. We have the internet service and its quality is good. Every once in a while, I'll have to reset the router. I don't know what's going on with that.

We've been with Mediacom for more than three years. I just have cable TV with them. Sometimes, they come and park out in front of the house and walk through the backyard, and climb up the pole. But it astounds me that the prices are what they are now. When we first started with Mediacom, the rate was $37, but now we're paying $110 a month. So, that seems a lot to us, but we like the packages that we have.

I have my television and internet from Mediacom for 4 years now. I had a good experience with their sales team and everything went well in the installation. I had slow periods for a couple of times, and they’ve come out and serviced the cable.

Mediacom's rep was a good salesman but he kinda misled me. I got cable, phon and internet service from them. The first time they told me what my bill was gonna be, it was fine. However, Mediacom keeps raising my bill. My bill is supposed to be $126 but then I just got another bill for $160 something. I tried to call somebody to explain to them that they kept jacking around, so they texted. Still, I got a bill for $165. I've argued with Mediacom since I've had their service.

I've had cable and internet service through Mediacom for 10 years. The service, as well as my experiences with the people whom I've spoken with from Mediacom, have been good thus far.

Moved to another part of our city not serviced by Comcast, so I've been with Mediacom for four months. First, the original cable installer didn't show. Second, bill goes up $42 after three months, $180 for their basic TV and slowest internet package. Apparently, Tivo had a promo for three months that I didn't hear about when signing up. So now I have to get another cable guy out to downgrade equipment. Apparently they automatically cancel if you can't get to the phone in time to take the "be there in 20 minutes" call. So they cancelled. I took time off of work to be home for this. Overall, my impression of the company and its phone reps is that they are not as customer-focused and knowledgeable as Comcast. That cancelled service call is the last straw. Will start researching alternatives starting Monday.

At the time I got Mediacom, they were all that was offered in town. The installation was great. I've had Mediacom's internet service for about 9 years now and the quality of service is great. Their people have handled situations very well and I’ve always been pleased in my interactions with them.

This is an update to my previous review. I had a problem with the pricing and someone contacted me to rectify the problem as I had cancelled my service. They gave me a very fair deal so I signed back up. Very pleased with customer service.

We've had Mediacom over 20 years for phone, internet and cable and never had a problem with them. The internet speed is a little slower sometimes than what I think it should be but then the cable has been good. Their reps are always professional and their technicians have been good as well. I had their technician a while ago for a line outside that had been chewed on. Though I don't like the large window the techs give for them to be at my place, they're always on time.

I moved into this house in March and my next-door neighbor is a Mediacom person. I saw his van and I asked him about it. The experience has been good. The first day that the installation was scheduled, the address was wrong, so that didn’t work out too well but it was my fault. They came on the next scheduled day and walked me through everything, and everything was cool. I'm perfectly happy with Mediacom.

I've been through Mediacom before and their service is better than everybody else around. We use the internet service, and my wife loves it. She’s at home more than I do. There was an issue with their rep at one point, but they got it all resolved. They were supposed to put one of the Wi-Fi extenders out in the garage for me. But they said that I would have to pay $85 for them to bury the line in the yard and I didn't have the 85 at the time. I also had experienced outages in the past. But recently there's, none so far. We use a lot of Netflix, Hulu, YouTube, and video gaming. And the quality of their service is great. We're really satisfied with Mediacom and I’ve already recommended it to several people.

I was looking online and I knew what the packages were with Mediacom but their reps helped me out with deciding between two of the packages. I got internet from them and it has got a fast speed. The quality of service was good.

I entered a verbal contract with Mediacom. Agent said price would be the same for one year, then increase the next and be locked in another year. Next two consecutive months price went up. Customer service said they can change their price anytime. Said it's allowed in the terms of service and if I do not like it I can cancel service.

This place has Mediacom, but it has a few stations which were free. Me being old and everything, I like to have the TBN and stuff like that. So, I took the small one that was $40 something, but it seems like it keeps going up all the time. I started at about 40 and it went up to 42 and 44, and now it's up to 48 or 49. I don't know why it keeps creeping up. I called Mediacom about it and they said, "Well, the taxes are going up or something." I told them, "I'm old and I need the senior citizen deal." It was just as it was and that's the way it is. If it gets up to a hundred dollars, like some people are paying, I couldn't do it.

This is most likely included in the long Terms & Conditions no one reads, but MediaCom will not give you any sort of heads up. One year after signing up for Internet/TV, I was surprised by a price increase to my bill with no service upgrades. After questioning them about it, I was told about the 2 year promotional, the price would increase after year one and after year 2. I could live with that as I'm sure many internet/cable companies do the same thing. Now after 2 years and my second price increase, I'm being told it will increase again after year 3 and year 4. By that time, I will be paying double what I originally signed up for. I will be changing my service before the next price increase. There is enough competition out there for good internet and having to go through the headache of changing my service is worth saving the extra $960 per year from what I originally signed up for.

We have had nothing but problems with our service. The bills increase regularly. We have a technician come about every other month because we lose cable & on demand. When calling, we're being chastised.

I saw a truck of Mediacom Cable in the neighborhood. I got their internet service. Everybody in their team that I dealt with was nice and professional. They only came out to install the system and they even went out of their way. Using the service, I stream and watch some movies, and I’ve had no outages. My experience with Mediacom has been very good.

Mediacom was the one that we could get here in Marshfield and the sales team told me the options. We took the basic. The installation experience was good as well as the person who installed it. He explained everything to me.

We've been with Mediacom for a few years and it was because they had a low introductory rate. I recently downgraded my cable and internet package and they were very helpful with that. Someone came out for that, and they were able to get here pretty quickly. Now, we just have the basic cable package for news and just regular TV. My children watch it the most for IPTV. We used to have phone service too but I never used it. I just wish Mediacom's prices were lower. But they've been very good overall.

I moved to an apartment so I couldn't put up an antenna. I had to get cable and that service has been fine. But I’ve had trouble with my phone, which is also on Mediacom. With the TV, there have been three times when there were outages. But with my phone, I’ve had problems with it several different times. At one time, they told me that the battery was bad but it wasn’t. I would be talking then the phone would just shut off or I’d just lose them. Sometimes, it would come back and sometimes, it wouldn’t. Mediacom has always come right away to fix it though. As soon as they could, they would come to see what the problem was. The customer service has been fine too. All in all, I would recommend Mediacom.

A few months ago I was contacted about switching my internet only service to also include phone and cable. I was ensured that my bill would go down and also that I could cancel at any time. Then the service rep was supposed to come during a set time... never showed up. I ended up having to call Mediacom to figure out where he was. He texted me and said he’d be coming... still never showed up. Then texted me back after 10 pm asking if he could come the next day.

I used Mediacom a couple of years ago, and I chose to go with them this time. I’ve been very happy with the services. They had to come out and fix the TV and set things up. And my experience was good. They were done changing my channels okay, and everything’s working out fine. The tech helped me. He didn’t get upset because I didn’t know anything about it, and I had to learn. And he taught me in his visit here. After he hooked up the TV, he went through the whole remote control and showed me how to work it. He was very patient. And if everybody that works for every company was like that, there’d be a lot of happy people in the world.

Our Mediacom service sucks. From time to time, we don’t have internet. It doesn’t really connect too well at the area we're in. I can’t connect my TV sometimes. I’ll have to turn off the modem and reboot it a couple of times. But our cable works just fine. The price was nice for that first year, but then, it just skyrocketed after that. But the interactions with their customer service team have been great. They have a lot of great employees. Everyone has been friendly and kind. They’re always on time when they come and need to do work orders.

I've had Mediacom in the past, and their service was real good. I decided to go back to them and went through Xtream. The reps have been very helpful. I use their internet service and the quality is all right. I need to upgrade my equipment but it's working fine. I'm on fixed income and I cannot hardly afford the service, but I gotta have it so I can take care of some business online. My health is so bad and I cannot get out very much so their service is like a lifeline to me. But some kind of a discount for shut-ins or for elderly people would be very helpful. Other factions I've dealt with have that but how come Mediacom does not? I'm paying about $40 a month for it. If I have a discount, it would help me immensely.

I’ve been with Mediacom for 20 years and the experience has been alright until this last year. I missed my basketball games two weeks ago and I'm gonna call back in and get a credit for it. It has just started and it is something between CBS in our area. I got this little modem box, so I could watch the OWN network. My cable lines in our condo were old but after they rewired them, it is now better. That happened within the last month also. Their customer service is usually good and most of the times, I just ask for credit for my late fee. The monthly bill has been consistent but they need to reduce it. I have telephone and TV from them, and they always call and suggest that if I get internet, my cost could be reduced. However, as long as I work for the government, I will go there and use it.

Mediacom is the only cable company in Burlington, and I got cable and phone. However, I don't like DirecTV in them. Mediacom did the installation and it was slow at first but I was transferring from another company. Overall, the quality of service was fine.

I have purchased a home in Lillian, AL and HS internet is a MUST for me. I had been a long time Mediacom customer with no prior complaints. I called Mediacom to ensure the property I was looking at was able to get Mediacom service and they said, "Absolutely, no problem" and that property has had service before. I would not have bought the house without being able to get HS internet... When the installer came out he told me no, that I was 43' to far from the drop and could not install it. I genuinely think the guy just did not want to climb the pole as he was very overweight.

Very poor service here in Illinois. Cable keeps freezing up no matter what the weather is . There trying to Live Stream on antique lines. They charge you for every thing they can. If there was a different provider out here i would probably switch with them. Now here in Illinois they switched their names over to Xfinity. Same cable bull crap. Just a different name This cable is NOT recommended for any one. IT Su--s bad. Very unfriendly customer service when you can get ahold of a real person.

Updated on 6/28/2019: I wrote a review a while back about Mediacom cable and the messed up service and trauma there was at attempting to start the whole process going. Now, I am the first to admit that after it gets going and the billing and prices and stuff are situated, there is very little else that could go wrong, but I thought it was real messed up that they labeled my review as resolved when it never has been, without my knowledge that it shows as resolved until now.

I have internet, phone and cable through Mediacom. I don't like how their service goes out all the time. When the wind is blowing or there are snow flurries, the service goes out. Still, I had a good experience with their reps and they worked very well. When the outages occur, I call someone out to see what's wrong with the phone because when the cable comes back on, the phone doesn't. The outages last for over 2 hours. One time, I went to bed and the cable was fine then. However, when I woke up, it was off, and it took Mediacom most of the day to get it working. Still, I've had a good experience with Mediacom overall.

I had Mediacom Cable's internet, phone and television services for two and a half months, but I dropped them in December. Every time I went to use and turn on my computer, I had to reset the internet. Also, my phone did not work. The reps were nice and said they were gonna fix the problems, but they didn't. They came out three times and said that they had these fixed, but they never got them fixed.

We have Mediacom's cable TV service. They were the only cable and internet company that was offered here at the apartment complex. We pay the apartment complex and then they pay Mediacom. The equipment was all set up before we moved in and all we had to do was plug in the stuff, so we didn't have them come out here and do it for us. The quality of the service that we receive from them is pretty good and we have good reception. We watch the cable TV mainly for the news, as well as for sports and a few shows. One time, we contacted Mediacom when we were having trouble with the TV, but they found out that it was our TV set that was the problem and not the cable service. They're pretty good about coming out quickly if something goes wrong.

I'm sick and tired of DirecTV so I decided to go with Mediacom. I got internet and phone through them and it was very easy for me to do so. While the package I got has minimal channels, the service I've been getting has been good so far.

You know it’s bad when you’ve been waiting days to have your cable up and running in your bedroom and when it’s finally installed you instead pull out your iPad and watch a movie for the 27th time instead of cable. What’s this one pass BS? You search for a show and that’s what comes up. It’s all too convoluted. I just want to watch what I want to watch. You’ve made it so complicated. Please Comcast - who I’ve cursed in the past - come to this area and offer service.

Years ago, I was with Mediacom and I wasn't happy. However, my brother and sister-in-law had them and I was impressed with them so I decided to try their service again. Their sales team didn't try to push anything hard on me. Instead, they were really helpful as I had to reschedule a couple of times for the installation. They were really understanding about that. The tech who came was quick and got the installation taken care of. He did a great job. So far, I'm happy that I came back to Mediacom.

Mediacom is priced a lot cheaper than CenturyLink and I had a fine experience with the reps when I was purchasing the service on the phone. When I first purchased it, I wanted to get my own receiver. And the receiver that they said I needed, I couldn’t find locally. It was cheaper than what Mediacom had. Now, Mediacom has like 149, so I went ahead and purchased theirs. As soon as I got that, I just exchanged or took my rental one back into them. I had to have the wiring installed, and the installation guy had put that box on the side of the house, and this was in the middle of winter. There was snow on the ground and I didn’t see how he even got out there to do that. The box came in two pieces where you bolt the main piece on then you hook the door on and lock it.

I have the Mediacom cable and internet and the quality of service has been good. I haven't had any problems at all with the Mediacom representatives as well.

I have four kids and the internet provider we had in the past had problems. We then had Mediacom and our experience with them has been great so far. At first we also had problems, but they came out and took a look at the installation again. It seemed that there was some water getting into the connection and they fixed it. I also had an issue the other night and everything was taken care of quickly.

Mediacom is too expensive. I'm in a senior housing and nobody here pays the same price. Though the quality is good, their cost for cable TV is way too high when we're on a fixed income and we don't have any choice on another cable company. I wouldn't recommend Mediacom to anybody.

When I signed up as a new customer I was told my bill would not exceed $175.00 at the end of promotional period. My bill has exceeded that and I still have over a year left of my promotion. Sales agent was pleasant. Supervisor was NOT. I spent almost 2 hours on the phone with few answers and little resolved. I would not recommend someone to Mediacom. Internet service is good but they sign you up with promised pricing then screw you with new pricing and rate increases.

When I moved, I had problems with MediaCom. They came out and tried to hook up their system they didn't get it hooked up as the guy said he wasn't under contract so I had to call somebody else. Thereafter, they wanted me to come and pick up a box. I don't have a car and so I was pissed off about that. They finally brought the box out and came to fix my system. The manager whom I talked to told me that when their guy comes out, I shouldn't let the guy leave until I called him and let him know that I'm satisfied. Since then, I've had phone and cable through them. Thus far, I've been using my phone and television all the time and I'm content with everything.

I like Mediacom. They have a very professional team and it's really good whenever I interact with them. I have streaming, cable, Wi-Fi and phone services with them. However, when I'm playing my Call of Duty: Zombies, I get kicked out of a lot of games. I'll play for about 10 minutes and they're disconnecting. This happens once a week. Also, when I go online to pay for my bill, the bill doesn't actually show up. It shows me last month's bill. So then, what I do is since I know what the total is because they mail it to me, I just deposit that on the account with my credit card. But, I just wanna be able to see the bill. Still, I'm satisfied with Mediacom.

Mediacom was something that my parents had suggested. They said that the service was good quality, not overpriced, and the bundles were nice. I've had Mediacom for six months now and they've been really good. They provide internet and TV services for us. The sales representative, Kim, was helpful. He tried to find us the best deal and didn't charge when they forgot to put in the second modem. The installers did the installation in one day which was amazing. The service started working directly afterwards and the internet quality is good. We got all the channels that we wanted and more, and it was really good. I enjoyed working with Mediacom.

Mediacom's reps are all nice and polite. They’ve answered my questions with the best of their abilities, which is great. And if I ever needed help and I called, they always knew how to fix the problem I had. I used to have cable with them, but I had to get rid of the cable because a roommate left and I had to cut down to Wi-Fi only, which is great because with the Wi-Fi, I can do everything else that I need, like YouTube and Google.

Mediacom was what we’ve always had in my house. Me and my hubby separated, and I called and got it turned back on in my name. I had some issues with them that I wasn’t happy with at first but we finally got that resolved last month. When the guy came, turned it on and hooked it up, it was $180. So, I gave him $80 in cash, and then I used my debit card from my work that my paycheck was on. They lost the debit card payment and they couldn’t find it. So, they kept billing me for three months and I was getting frustrated with them. Finally, I found some of my paperwork from when the guy came and installed everything. I found the reference number and they still couldn’t find my payment. I don’t know if they ever found it but it was taken out of my account.

I had DirecTV when I lived in Newton a long time ago and although it was good, they were very expensive and they kept raising their prices all the time. The apartment that I live in here have Mediacom included in the rent and we didn’t have a choice but the experience has been good. I will be with them for two years in November. I have the Cable TV and I get 125 stations. My son programmed it in. When I had issues with the service in the past, I called it in and they came out and fixed it. It was out of service in the area with storms. Their customer service was excellent and I’m happy with Mediacom. I would suggest that people get it.

We used to live in a place where Mediacom was the only provider that was available and then in college, it was what our apartment provided for us. We still have the internet here. We used to have cable but we got rid of that because we didn’t use it anymore. The customer service was good and to install the internet, we just had to plug in the internet cord to the stuff that the apartment provided. For the cable, they just brought the box for us and put it in. There hasn’t been any outages and so far, the quality of the service with the internet has been good.

iPad Mini income back in February $154. I called them up to have my cable turned back on. They say I still owe $224. They sent a representative to knock on my door for the modem and the cable box. Mediacom do not have a payment plan, do not care about customers and they want to know why they get a low rating? You think that will work this out with me but no - already paid $154. Again they refused to turn on my cable. I need to pay another $224. That's $307. What a joke for a company.

My service is down again, so I am writing this on my cellphone. (Thank you MediaCom for making me use my data unnecessarily again). This happens several times a week. They have replaced or supposedly fixed their modems installed in our house at least three times in the few years we have been with them. The last time was just a few weeks ago. There was a service call scheduled, and no one showed up and no one called. Why should we as consumers have to pay for service that we are unable to use. We have phone, cable, and internet through them. So, when service goes out, our phones do not work.

I've had Mediacom for years and their reps have been nice. However, I don't understand why my bill is so high all the time. I just had it paid down and today, I got a bill for $200+. I only got basic cable and I have Showtime on for $6+. I don't know how to understand the bill. I got it all down and then, it's so high again. Nonetheless, I like the cable services because if something is wrong, their techs usually come to fix it. We have a whole bunch of channels and they are good. I just wish they have more movies on some of the channels since all of us like watching movies. I just can't afford the big movie channels.

I’ve had Mediacom before and I was very satisfied with them so I went with them again. Their reps were very honest, straightforward. The installation was very satisfactory. I do games and a lot of surveys so I go on the internet a lot, and their internet is quick. I’m very satisfied with their service.

We’ve got phone, Wi-Fi and cable from Mediacom, and my experience with their sales team was fine. They said I could have three more hookups with the service I was getting. However, when I got here, I discovered that they wouldn’t drill through the house to do it. And I had one bedroom that I wanted the service in that they were gonna have to go through either the basement walls or into the siding. So, we didn’t get that done. But that turned out to be no big deal. The installation was fine. The guy was rushed but it all worked out fine. The cable is off a bit sometimes, which surprised me a little. But it’s not unusual here. I have a Kindle which I use a lot as I read quite a bit and I order stuff from Amazon, and their internet speed seems decent..

I had Dish Network before and I was dissatisfied with their service. Their sales team came by, talked to me, and said that I would be getting the same channels as I did before, but they didn't say that they were gonna take five channels away from me. I'm a baseball nut and it was advertised that a game was coming on that night. I sat there and waited for the ball game to come on, but as soon as the game was supposed to start I was notified that due to unauthorized channels the game would not be showing. This happened three times. Then one night, as I was watching TV, I got up and went into the kitchen to get a drink of water. But when I came back, the channels had changed. I'm with Mediacom now and I don't have those problems. I've had their TV service for a few months now and I'm really happy with them. My experience with them went great. I like everything about Mediacom and I wouldn't switch now for anything.

Mediacom was the only cable company that was available to us 30 years ago and we’ve always been with them. As soon as we had cable, we got connected with them. We wanted to be able to get cable so we could get good reception. We now have Mediacom's internet service too. My husband who passed away four months ago was the one that used the internet. But I have grandkids that come out once in a while and they have smartphones. So, I keep the internet service for that, although I don’t do the internet, the computer or the iPad. I called Mediacom a while back to see if I could get my rate lowered a little, but they said they couldn’t do anything about that. So, I’ve been thinking about discontinuing my service with them and looking to see what else is out there. If people don’t use the service much, they should not be charged as much as people that use it all the time, but it seems like they are doing that.

We have two Mediacom cable boxes. A month ago, we had them go bad and Mediacom Cable was right here and replaced them. They're getting pricey but they've been A-okay outside of their price.

My son and I are enjoying Mediacom. We kept CenturyLink for years and they kept increasing their rates. Plus, they said I had to have a dish for DirecTV. I didn't want a dish on my house or a pole. That was when my son explained Mediacom. I said, "I'm gonna go there and I'll go with that. I'll change." We're real pleased. We have the whole setup - the phone, the internet and the TV. I was pleased with the people that put it in. They explained everything, and everything went smooth. They stayed and made sure everything worked right, and went over the remote. Mediacom is not costing me as much as CenturyLink. And at my age, that helps too and I don't like changes. I'm pleased the service.

We're not too satisfied with our cable service but we just keep it anyway. We weren’t getting HBO and all the 50’s. We got digital and it wasn’t coming in. Mediacom Cable came out and did a little bit, but they didn’t really do anything. So, we called them and they came out again. The service comes and goes. The representatives said once that it might have to be rewired. They also said sometimes, those up in the 50’s takes a higher frequency. I don’t understand what they're talking about. But Hallmark comes in. That’s one we watch quite a bit.

I use Mediacom for my business and home and have always had problems with their service and billing most resent was for my business (I have phone cable and internet) my contract had been up and Mediacom was imposing a rate increase plus the renewal of my contract for 3 years a rep of Mediacom by the name of Justin had contacted me for the contract renewal. After playing phone tag with him for 2 weeks we finally got together and I signed the new contract electronically. Justin also informed me that I would be getting credited the extreme amount I had been getting overbilled from the time my contract expired that it would only take a couple billing periods to show up (my price went up from approx. $95.00 a month to $223.00 per month the new contracted price was $129.95).

I've been with Mediacom for 12 years but I'm only here for six months out of the year and then I put my service on hold. The front desk people that I've talked to have been very polite and helpful, making it as easy as possible to get the service turned on and off. The only problems that I had while I'm here this season is when one of the service techs came out and by accident, turned my service off because he was doing something for another person behind me. At that time, I didn’t know that’s what it was and I had a hard time finding somebody to come out and fix the problem. I was without service for almost three weeks because it was really a busy time. So I was frustrated about that.

We finally had cable back in town and Mediacom is the only provider here. So, we signed up with them and we have their phone line, internet and cable service for a month and a half now. Their customer service team was good and they answered all my questions right away. The techs they sent out were pretty good as well. But sometimes, the internet would be spotty and they're trying to figure that out.

After going through several rental modems (7.50 a month). Finally bought my own. Using Mediacom compatibility list. Unfortunately I wasn’t informed until after purchase the modem purchased, the modem has to be MOCA also. So another 40$ purchase for a Mediacom MOCA. I’m good to go. Nice to have wifi without interruptions (spooling). So a word to the wise. Don’t rent their junk.

I've been using Mediacom for quite a while. They're the only provider where I am. Though service goes out every once in a while and it takes almost a week for Mediacom's team to get here, they usually get here and do their job.

I have cable and internet with Mediacom. They also gave me a phone number for a landline phone. The installation was fine. Everything went smoothly. But I keep losing my internet three or four times a week. Now, I have to call them, and there's an automated answering service and through that, they've been able to diagnose the problem, and reset the modem on their end. So, that has been taken care of. I did have a guy come out a couple of weeks ago, and he said there was nothing wrong with it. But there's something wrong and it varies. I can go a number of days with no problem and then all of a sudden, it'll happen two or three times in a row. I don't know what's going on, but it's not difficult for me to call them or go through their automated system. I don’t want anybody coming out since they don’t do anything. But the next time the problem happens, I am going to have to get somebody out to look at it.

We had some problems with DirecTV and we would never go back to them. We needed more than what we had so we signed up with Mediacom. I got internet and the basic package for cable. The installation guy was quick and very polite. He had a good personality. The quality of the service is pretty good. We've never had problems with it going out, even in any of the storms that we've had.

I had Mediacom before and recently, I went with them again and signed up for their cable, internet, and phone service. So far, I don’t understand the channels they have. They show movies that are 40 years old or more over and over again and we get charged for them. But they're old movies and who wants to watch them? Mediacom is charging way too much, so I had them take off some of those channels. After that, I thought it'd stay at 148 but my bill still went up to 152.50. It's not supposed to be higher and I'll be calling Mediacom about it. When people have to pay that much money, they are always somewhat dissatisfied. Also, they came and put in some trivial boxes. They said they'd be free then they started charging for them so I had to take them out.

People at Mediacom were nice and treated me nicely. I've been with them about 20 something years for cable service. Everything has been okay and I'm satisfied with the service I get. They do a good job.

It was convenient for us to go with Mediacom and their sales team was pretty good. Installing the equipment went good as well and so far, we got their internet and phone service. Sometimes, it seems like the internet is a little slow. As a matter of fact, we were thinking about trying to upgrade to a higher speed to address that issue. Also, whenever we try to call Mediacom to get anything done, we are kept holding off a long time. But other than that, we’re pleased with their service.

I’ve been with Mediacom since 2001. All the other cable and internet companies here suck and Mediacom is just the better of the worst of all evils. I have usage issues every single day. My son is in high school and he has a tablet to do his homework so when the internet is down, he has to go to other people’s houses to do his homework. I've called and I’ve had them come out four times this year. And usually when the techs come in, they don’t tell me what’s going on. They'd just go down and say that everything is fixed and then they leave. They made me feel like I’m in the wrong. They made it seem like they’re coming in for no reason and I don’t know if they’re putting that on the paperwork.

Previously, I had DirecTV and I quit because it got too expensive. They kept going up in price all the time. Eventually, they got too high I couldn’t afford them. I switched to Mediacom and my experience with them has been fine thus far and I'm enjoying it. With all the snow, I haven’t lost service once. I’ve had problems with it but Mediacom has taken care of them.

Service was so unreliable I had to switch to LTE. You can not run a business with their phone service internet and all turns on and off at odd times. I never got the 60 mbps internet I paid for from day one. I got around 9 mbps max. I gave them every chance to make it right until I just shut it off. Then they sock me with a cancel termination fee of $6,797.12 when they failed to honor their own contract. Do yourself a favor. Stay far away from this trashy company. This is my 2nd rotten experience. They do not care to make it right.

In Gulf Shores, AL we have one choice, it's Mediacom. Our Services has a tendency to go out a lot. Not sure if it’s because of corrosion, salt air etc, but I suspect poor management locally. My service has been out now for well over a week, (that I know of) I called repeatedly to get someone out to fix the problem, which we now believe strongly through deduction to be on the pole. The pole in front of my house is an embarrassment and looks like a spaghetti dinner, wires all over the place. I was told by a neighbor that they had issues with service for 2 weeks, I was also told that a bucket truck had been out a day before we arrived in town working on the pole. Who knows??

I like Mediacom and the programs they provide. I don’t know what I’d do if I would lose what I have now because I got the entertainment that I want. I just have a plain, old TV, and I have a very simple program. But the service has a lot of fade-outs and it is getting a little expensive. They don’t give me any advance warning when the price goes up. They just add it to my bill and send it to me.

First off, I want to be sure to state that I have no issues with the Installers and/or technicians that came to fix my internet issues. These events took place over a 5 week span. Initially my internet service degraded to a point where I would sometimes noted speeds in excess of 60mbps, other times it would register less than 1MBPS.

I got all three services from Mediacom, but I only have TV and internet right now. I’m still waiting for Mediacom to sort over my previous phone number. I’m having a little concern about that right now because it's been three weeks now. It was my previous provider that disconnected the service, and it’s becoming a little hassle right now, but I’m not blaming Mediacom. But so far, all my family is pretty happy with the TV.

Mediacom equipment received in Moline, IL 1/11/2018 by FRASER. In the box was Mediacom equipment and by error DIRECTV EQUIPMENT. NEED DIRECTV EQUIPMENT RETURNED. I HEARD NOTHING FROM MEDIACOM. This is the ONLY glitch I have ever had with Mediacom. Your service was good, generally consistent. Would recommend to others. If possible will use your service again.

In Dec. 2018 we contacted Mediacom Home Security because our smoke alarm and motion detector sensors were not working. Service tech came and tried 4 different smoke detectors and all were giving false alarms. The tech removed the smoke detector indicating that he would follow up and schedule a replacement. After two months, I contacted Mediacom to try and get the problem resolved and get partial pro-rated account credit for the 2 months without fire/smoke protection.

I was running on the antenna here on the building and the picture kept messing up, so I called Mediacom and got hooked up. I have cable and phone services from them. I had good credit with them once when I was in Manchester, so that's why I picked it. And I got a good deal each month, so I'm happy with the service. I do some channel surfing, and I found two more Christian channels. And that means all the world to me.

We’ve been a customer of Mediacom Cable for a long time and our experience with the company has been good throughout the years. Back at the time, I didn’t think all of the other internet or cable providers were available and I didn’t know anything about them. My husband is 89 and I’m 86, we don’t have a computer, our phone is with AT&T, and we have just the regular program for the TV that we watch, but the cost of the service has just gone up to $110 for us. On the other hand, my son and his wife have a computer and they have the TV, their phone, and the internet on the same program with Mediacom, but they only pay 130 something. So, it seems to me that for what we get, it's is getting to be very expensive for us.

I liked Mediacom’s pricing and I got cable and internet from them. I use it for entertainment and Google. The interaction with their teams was good. The lady I talked to and gentleman who came and did things were wonderful. I would recommend Mediacom and tell people to switch to them.

I was with Direct and I didn’t care for Direct at all. I decided to try Mediacom and the service with them is 100% better. Everybody there did a super job. I have internet, TV, and there's a phone hooked up and it was pretty easy when they installed those. Also, I don’t lose the TV all the time like I used to. Keep up the good work.

I live in a 55-plus unit and they have Mediacom cable through the whole thing. I was with them since the 9th of January and they were okay. However, I canceled since I put an antenna up and I get better TV than what they have to offer here. I'd still recommend them though.

Getting Mediacom back - Stuck in contract with Dish for 3 years, cannot wait till I can have Mediacom. Dish dropped HBO, Cinemax and other channels, but not price. Faded in and out all the time. Missing favorite channels. High winds are the worst.

I have cable and internet services from Mediacom. The internet stays off quite a bit. And there ain’t much to the cable, however, there is nothing else in my area but Mediacom. Other than that, the service is fine. Every time I call, they come and check whatever’s wrong.

Customer service was helpful and always is. Every time I have to call and they are always friendly. They always answer my questions and help me with the problem. I am glad to be your customer. I am computer illiterate so they really help me with my problems no matter how trivial they may be. And they never treat me as if I’m computer illiterate and this means a lot to me. They are always very nice and helpful.

I'm totally dissatisfied with Mediacom. We were promised what our monthly payment would be after they deducted the $15 a month for three years. That's not true. Then, we found out that we're supposed to be getting a $200 credit card. I haven't got an answer on that one yet. Some people say you do, some people say you don't. Also, they set it up to have everything here to install it on the 4th of January. The equipment wasn't even here yet. So, then we had to back set it to the 11th of January. The equipment showed up and we got everything hooked up. And the next thing we know, we'd be scrolling through their guide to find something to look at, and it just starts flying through them all by itself. Then, we started getting the checkerboard channel, and we'd lose volume or checkerboard picture. So, then we finally got somebody here. We came to find out it's the box. They give us all of these excuses.

Mediacom has always been really nice. Their reps help me if I need questions answered, and they’re very good about explaining things to me. I got phone, cable, and internet services. I like the channels that I can get like Hallmark. We’re big fans of that. Sometimes it takes a little while for the internet to load. It’s kinda slow. But the telephone service has been really good.

I've had Mediacom for quite a while and I like them. We've got internet and cable and it's been real good. They've always tried to help every time I call so I've never had any problems.

The installer of services was very knowledgeable of all aspects and communicated info very well and made sure everything worked. Please tell "old Steve" we were impressed with his knowledge and abilities. Keep up the good work and services. Thank you for your services.

I had DISH and I wasn’t happy with them. They had too many outages. I walked in to Mediacom office and told them what I wanted. They gave me what I wanted and they gave me an approximate time to install. They called me on the way over, they came in and hooked the cable up. Everything went fine. Their service is great. Any time I’ve had an issue, it was taken care of right away. However, it seems like I pay a lot. So far, I have more channels than I need because I’m not home often. But I can watch whatever I wanna watch and that’s what I want.

The previous company I had kept going up in price, and it was getting so bad that I had to switch. The sales team at Mediacom answered my questions in a nice manner. There were a couple of blunders during the installation but they got it all straightened out. I’m happy with the service.

So far, Mediacom's service is good. But I haven’t always been happy with Mediacom. The first time was lousy. They kept me on the phone for a service call for 90 minutes, and I hung up the phone and drove down town and gave them the equipment and said, “We’re done.” But I was mad at another cable company, and Mediacom was local. So I went back to them.

We had 5 TVs in our house that worked fine! We called to cancel HBO and were advised to upgrade our package and it will be better and cheaper! Ed said yes! Worst decision ever! The service rep installed new boxes on Friday before the Super Bowl and all worked. Saturday am 2 TVs did not work and 2 were freezing up. No service rep could be sent 'til Monday. So, Super Bowl plans were canceled! Monday a rep came out and “fixed” the TVs. All worked until 9:00. No signal upstairs! Ugh. I think Mediacom is not getting better. I think they like irritating customers.

I've got Mediacom's cable TV service and I was satisfied for 30 years but now, the service ain’t worth it. It’s always going out and when I call over there, they say nobody else have problems. Then they call back later and say they found the problem somewhere else. It’s never been here at our place. Also, my experience with the Mediacom representatives depends on who I talk to. Some of them ain’t worth a hoot.

I would recommend Mediacom. Their customer service team has done a good job. The first guy that we had during the installation was a little strange, but he did all right. And then I had another guy that just brought me another box out and hooked it up. So far, the quality of service is good.

We're very happy with Mediacom and we got everything we need. The only thing that is a concern is that our set up is so old that when we get the channel information, it doesn’t match with our old equipment. Other than that, when we go into their establishment and deal with their reps, they're very nice and very helpful. They do all they can to make things right.

I’ve had Mediacom since 1974 and I'm satisfied. We've gotten good service from them and whenever I’ve had trouble, they’ve always fixed it right away. The service person that came one time knew what he was doing.

If it was not for the fact that Mediacom is the only internet service we can use in our office I wouldn't use their services. The internet is perfect but they do not communicate the right information. You talk to different reps and they all tell you something totally different. Communication is key to keeping your customers. You can have good service but lose clients due to lack of good communication skills.

I've had Mediacom internet only for 3 years. I have went months with intermittent connections (works 2 days doesn't work for a week). I have never had consistent internet for over 90 days. Every technician they send out (10-12 days after you report outage) blames the issue on the last technician. For the most part technical support has been empathic. I recently called because my bill has slowly increased by $30 over the last 3 years which is an increase I could stomach if I had even a halfway reliable internet connection. With children & attending college online this poor connection has caused me to have to retake courses & chauffeur my children to library on a regular basis to complete homework assignments. This has been the worse experience with any type of service I have ever been provided. They are literally my only option & at this point I am ready to move. If you have an option DO NOT GO WITH MEDIACOM!

Mediacom is local and I like them. I have internet, phone, and cable and their service is good.

I was tired of the service that I was getting from the other place and I went with Mediacom. I got the phone, the internet and the cable services, and the guy I dealt with was cool. The installer was also professional. He did a good job and it went real good. So far, I'm pretty happy with the service. I'm retired and I just watch TV most of the time. I also use the internet every day. I've had the service go out on me about three times though. Once, it was out for two days. Then the other times, it was out for about a day. At first, they said I was having problems with the weather but I told them that the sun was shining and there were no problems with the weather. Then they came out and worked on my stuff. The cables that were on my house were old and they had to replace a lot of them. Other than that, everything has been all right.

I’ve been a customer of Mediacom for 33 years and all in all, my interaction with their team members was good. I have internet and cable from them and when it was installed, the lady who came messed up the order and didn’t set my TV. They set up another appointment and it took me an extra week to get a guy out there who knew what he was doing. I watch maybe five hours of TV since I work 70 hours a week. I’m not your ideal cable watcher. I was calling last time to cancel it but the rep talked me into it because she lowered the price. I was going to streaming because I can get it so much cheaper. Nevertheless, it was a good experience with Mediacom. They should keep the price down or else, I’m bolting.

We have TV, internet and landline phone from Mediacom and their quality of service was good. I use Facebook and I watch TV early every morning and then later in the evening. We watch RFD a lot. Mediacom should lower our bill. We pay a different figure every month and I don’t understand that because we don’t change anything. Our bill was increased $5 this month and I supposed it was just time for them to do that.

I unexpectedly sold my home and ever since I moved into this condominium, I’ve had trouble. I’ve had at least four young technicians here at the house because my phones just go out. Now, my kitchen phone is hooked to a modem and even it was out. It took a week to get anybody from Mediacom to look at it for me. The technicians told me twice that I needed a new phone, so I bought new ones. The bedroom phone never would work and my neighbor came over and moved my brand-new phone to four different jacks in this condominium. There is no power at the jacks so I bought two new phones I probably didn’t need.

I saw an ad of Mediacom in the paper and the pricing was good. I had a good experience with their sales team. Their reps were helpful and respectful. The installation team was also professional, and then they asked how I was doing. The quality of the internet service is good. It doesn’t buffer. I watch Netflix and I do my college homework on it, mostly. I would tell others that if they haven't ever gone through Mediacom, that they should.

Recently moved to Toney AL and the only choice for decent internet is Mediacom. First got them we had problems from the start, constantly having the internet disconnect and tv going out. Had a tech come out and he replaced the line from the pole to the house. Tv works fine now, internet is still bad. Ethernet connections work fine but wifi keeps constantly going down. I have to reset the router 8+ times a day and when I wake up it's down again. Speeds are slow. We pay for 100mbps speeds. We only get around 30mbps and the latency is terrible. I can't wait to get rid of them, I pray Google fiber comes soon.

At the time that I moved into the home, Mediacom was the only option as an internet or cable provider so we used them but I've also had them before that. The service has been okay but this past summer, I had a full month of problems with constant outages for internet and cable. Finally, the main service manager from the local office had to come in with a crew and rewire all the walls because the original wiring that the guy from Mediacom did wasn’t very well. He left the wires loose, and then they had to replace the modem and put in a new line outside. That took about two months to bury. I had to keep calling until they came and buried it.

We’ve been off and on with Mediacom Cable for quite a while and we've had good satisfaction with the quality of service so far. We've also had good dealings with the people there.

We've been with Mediacom since 2001 when we moved into this house. We have their service for our TV and we're happy with what we got. Everything has always been pretty good. The repairman has also been out a couple of different times and he has always been courteous and friendly. I'm completely satisfied with Mediacom's service.

Our experience with Mediacom has not been easy, but I've been a customer for a long time probably for 15 years. I have cable and internet. One of the things that happened was that a bunch of new services was added to my account that I never asked for, and it took me a couple of months to get that straightened out. These rate raises happen every few months and I only find them out when I go pay the bill. You can't fix anything over the phone. If you have an issue, you have to go and wait in line. They are not very customer-friendly, to be honest. They never give any answer on that in their physical location. I can say that pretty confidently having worked in a place where customer service was important. I never felt like they thought that the customers were more important than the company.

The apartment building that my husband and I moved into doesn’t use any other company. They don’t wanna stick a lot of different little dishes around and everybody have different antennas and everything installed on the building so we used Mediacom. We have cable and regular TV and their service has been okay. We recently called for a serviceman and the serviceman was fine. He did fine work. After he left, Mediacom called wanting to do a survey and then they called the next day and they wanted a survey. We need a serviceman again and he hadn't even been here yet. I thought that was kind of strange. Also, I found out that I've been paying for the HD and I never got it until this last week. My husband and I moved here in 2011 and I supposedly had it all that time but I didn't and I've been charged for it. Other than that, I've been satisfied.

Ever since we got our TV, we’ve been on Mediacom and that was several years ago. I don’t like to change when I get something I’m satisfied with. We have the whole package where we got our TV and telephone service. But I have had an experience where I’ve had a problem with Mediacom. Sometimes, my telephone would have no service. And I’ve had to call them several times about it and they have us go through and see what we should do to get it back to working. They had sent out somebody only a couple of times but it went alright and they got it fixed. We’re satisfied with them.

Mediacom was already in the apartment when we moved in and we have Wi-Fi, television, and home phone. It was pretty much already here and all we had to do was plug things in. The service has been reasonable but some of their reps were confusing. It seemed like we were told one thing on a visit and then it was changed on a later visit. Other than that, I would recommend them.

When I bought this house, the cable service with Mediacom was already hooked up, so I just kept along with them. They give me good service and I like them. One time, there was a tree that fell on a line and broke it. I called them up and it was easy to do. Then they came right out and fixed it. They did a good job and so far, everything has been going pretty well.

Mediacom could be the worst company that has ever existed. Let’s start with how horrible their actual service is, I’m paying monthly for 100mbps, since having Mediacom for a year now, I can count on 2 hands the times I have actually received those speeds. It’s almost all the time sitting at 30mbps. But Mediacom sure doesn’t miss a chance to bill me for 100mbps. On top of that their service goes out ALL THE TIME. I can’t count all the times we can’t stream, game, or just plain check FB while connected to our internet. It’s faster for me to disconnect from WiFi and use my LTE on my phone, which is utterly ridiculous.

Every time I talk to Mediacom's customer service team, they do really good. I got their cable and internet services, and the quality is very good. I had their tech out twice, and the second time is they master route my internet, but they did really good. We never had any problems with them.

I was looking at a couple of ads that came in the mail, and Mediacom seemed to have the best deals going on at the time that I needed. I went ahead and called Mediacom and they were more than willing to come out at a certain time. I work overnight and the technician was able to come to my house at whatever little timeframe that I had, so that kind of made me pretty happy. They were kind and helpful, and wanting to know exactly what I wanted in a package. They were willing to work with me and find the best deal for me.

Mediacom is the only one that's allowed to provide the service in the apartment building that I have. The service quality is okay except I'm a night person and in the middle of the night when I'm watching TV, it goes off so they can do their maintenance. Also, my bill just went up another $15, and I'm not gonna pay it. I'm a little upset over the cost factors. I live in an apartment complex, we're all senior citizens and low income budget and things just keep raising.

I called last week and the week prior. I was advised that a supervisor would call in 48 hours. It did not happen. My concern starts with a $22.43 upcharge on December 23 billing. When I inquired about services, I was quoted $126.48/month for 2 Tivos & 4 tvs plus $6 for 5th tv plus $10.50 for 3rd Tivo. I was told that after 1 year the listed price would go into effect and I would need to renegotiate. I am paying the upcharge under protest. I expect the courtesy of a personal response.

I have my internet service through Mediacom and for the most part, I'm pleased. When the service was hooked up the subcontractors lied to the Mediacom people about coming here and saying they installed it because they haven't. But the gal I spoke to in Florida escalated things rather well, and about 24 hours after my complaint I had somebody out here. It did went on for about three weeks, and the subcontractors were trying to blame it on the weather, and the weather was unseasonably warm. They had no excuse not to be here. And after I waited patiently and called in, it got taken care of really quickly. I compared Mediacom to the service my parents have through the local phone company and their service is quite a bit faster. I'd recommend it.

My telephone goes off and on because it’s connected in the television and a technician was supposed to come and look at it but nobody ever showed up. I stayed home all day long too. All in all, some days are good and some days are not bad with Mediacom. I’m satisfied most of the time because they come when they’re supposed to but when they don’t, it’s discouraging.

I was up in Iowa doing a job and one of the guys I was working with got service through Mediacom. He said he liked the price of the bill or it was cheap enough and the service seemed decent, so I went with them too and I was happy with it. There were three of us in the house and we were all using internet off our phones and streaming movies through Netflix. We had one issue with the router, but that was a simple fix. I told them what my problem was, they walked me through what I needed to do and everything went smooth and easy. They, over the phone, satellite or somehow, updated the router and then we never had any trouble after that. After we got the job in Iowa done, I moved back home, so I canceled my service, but I had it for three months and I loved it.

I had a bad experience when Mediacom hooked me up. I bet they weren’t even a mile away from my house when my television went off. I called them and asked if they could come back and see what was wrong. But they couldn’t’ send anybody. That was on a Tuesday and they said they couldn't have anybody out there until Friday. So I told them to forget it and I called somebody I knew and he came in and did what he needed to do.

After about a dozen tech support phone calls made everyday during December, tech support could not fix the problem of my email account constantly locking me out. The process was always the same. Change the password, log in, and everything was fine. Two hours later, could not log on. Efforts to clear browsing history, cookies, on all devices (laptop and desktop) did not fix the problem. Trouble ticket to level 2 tech support was opened. They called me twice and left voice mail, to call back if still needed assistance. When calling back I don't get level 2 on the phone. I only get level 1 who says we will have to refer you and they will call within the next 24 hours.

I had service for almost 1 yr. Every time I had to have someone come out to install or fix the wait time was at least 7 to 10 days. Nobody seems to know what the other team member is doing. I thought price was too high. I am disabled and when your only phone depends on your internet service it better work. Hope to never be a customer again.

I already have cable and it was convenient if I go with Mediacom for the internet. I thought it's a little pricey but I like it. My experience with their sales team was good. Also, the installation was easy. The guy who came out did it and it was pretty good. I just got the phone and so far, it's been good with Mediacom.

I called Mediacom customer support as I was trying to help a friend retrieve her Mediacom e-mail, which had suddenly stopped showing up in her Apple Mailbox. It was a very frustrating 30 minutes as your support person, Victor, I think freely admitted that "he knew nothing about Apple products" and when I would ask him a question, his most frequent response was "I have no idea". He never offered to pass me off to someone more knowledgeable, and threw the problem back in Apple's lap - something we determined to not be the case.

We had our services turned back on and paid over a hundred dollars to do so and then we were charged that same amount on the same day, this mistake caused our bank account to overdraw and they made several overdraft charges and our rent was not able to be paid within the correct day of the 10th of the month so we have been given a 60$ charge from our Landlord as well...just because of this mischarge by your company. It also took the tech hours to set up and disrupted us from our routine as we work the overnight shifts.