Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,998 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 5, 2020
Young lady I spoke with was knowledgeable and helpful. What I don't understand is that y'all are supposed to have such major firewalls - how come I get 2-4 spam emails from people pretending to be Mediacom everyday?
Good morning Marianne,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interaction with one of our support representatives was pleasant. We sincerely apologize about any spam e-mails you’re getting that claim to be Mediacom. If possible, can you please forward any of those e-mails to abuse@mediacomcc.com. We are trying our best to track examples as such so that we can put an end to any malicious activity that they try. Also, phishing emails and pop-ups can be forwarded to https://www.ftc.gov/complaint and reportphishing@antiphishing.org. Thank you for your help on this. If you need to contact us by phone, please do so by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
I am pleased that Mediacom sent a most exceptionally skilled technician to identify and solve my TV internet problems; this technician worked a long time and was most attentive to detail and cared about doing the best job possible. Thank you. Great service.
Good morning Kathryn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was able to help resolve any service issues that you were experiencing. We hope all has been well since. Please don’t hesitate to reach out to us if you have any further issues. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 5, 2020
When I moved to the new house, Mediacom came out within a day or two to hook up the service. The service I've had for five years wouldn't even come out for at least two weeks. So Mediacom was quick to come out and hook up my service. I liked that. The quality of the internet has been great. But with the COVID-19 stuff that went on, they didn't really work with you, as far as your bill. It was quite a downfall for them not to work with people on helping with their bill, considering the fact that all of our children have to do virtual learning and have to have internet. I had asked if they could extend a payment for me because I had rent and I was unemployed at the time. But they were not willing to help out at all during this pandemic. So that was a really big upset because every provider I've ever had, always let me extend the payment whenever there was a tough time.
The installation was a little rocky. The installer was there until 11:00 at night. He was there for a good four to six hours. He did drill holes in the wall but we didn't give permission to do that. We were not able to get the new up-to-date modem. He wasn't able to get good signal with the new modem that he installed. It wasn't working correctly. He had to keep calling back and forth. He had to give us the modem that he had taken out of someone else's house because he was having a really hard time getting it hooked up and working properly. Then he was able to get a good signal.
Good Afternoon Callie,
Thank you for signing up with Mediacom I do apologize there is a stipulation that you have to have an active account for 1 year before you can make payment arrangements. One of the things we did do is until August 21st, Mediacom was not looking at data usage for our customers. We also for a short time were letting our customers drop down to the basic internet 60 and keep their service on. These options have expired. I show that you have the internet 100. If you wanted to keep the internet 100 we would have required you to pay the past due balance. We do apologize for any inconvenience this has caused. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I have had trouble getting on my internet and I am still having trouble. So I am not very happy. He changed out the box but it didn't work. Well once in a while you can get on. When he was done that day it came on but that doesn't happen much.
Good Evening Brenda,
I am sorry to hear you were having problems with your internet service. I reviewed your account and noticed your service is not active at this time. If you have any additional questions or concerns regarding Mediacom services, please contact our Mediacom customer service department. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Every time we get a power surge. That box goes out. It is out now. Has been going in two weeks. Y'all can't send a technician out because it was a outage in this area. I haven't received any updates on the outage at all. So I'm a very unsatisfied customer.
Good Evening Shaquille,
Thank you for taking my call. I am happy to hear that your internet service has been working fine after your August 11th visit. We apologize for the break in your service. If you need any further assistance please never hesitate to call our Mediacom customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
I love the speed of the service. But just last week, the WIFI kept shutting down and we were losing internet. I had to reset the modem a couple of days before that. I hope that was an isolated incident, because apart from that we have been pleased.
Good morning Isaac,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We hope things have improved since then. If not, please reach out to us anytime. We can troubleshoot with you or schedule a service visit. Call us at 855-633-4226 or text us at 66554 for any assistance needed. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Internet service is really weak. Goes out every 10-15 minutes. Overall rating of a 1. I’ve had issues with connection since the first day it was connected. Called for someone to come check it out, was suppose to come between 1:00-5:00 pm. Showed up at exactly 4:50 pm. The worst service ever!
Good Evening Demecia,
Thank you for taking my call. I am sorry that you have had service problems with your internet. I am glad they traced the problem for you. There was a cut in your line at the tap. Since that has been repaired you stated that everything has been working much better. I apologize for the delay in finding the problem. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
Four customer service people in 5 days could not fix my emailing problems. All had conflicting resolutions and not one fixed the problem. One even told me a previous service person had lied to me that Mediacom was receiving complaints from other customers. I know for a fact that at least 2 other customers were having the same problem.
Good Afternoon Debra,
Thank you for taking my call today. I am glad to hear that our troubleshooting did work. I had called you last week and asked when you had a moment to go to your login page and check to make sure you were set at default. When I called today you stated everything has been working fine now. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I called Mediacom a few days ago. It was a good experience with the representative. She walked me through the steps so I could get my channel back. Channel recovery took about 15 minutes and all is well. The customer rep was very helpful and courteous.
Good morning Susie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representative was able to troubleshoot with you and help acquire a resolve. We hope everything has been well since. If you run into any further issues, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
We lose internet A LOT! Frustrating to have to unplug, reboot, it probably happens at least two times or more a month. We will be watching or using phone and internet is just not available. Lots of spooling or no internet at all.
Good Afternoon Mr. and Mrs. David,
Thank you for taking my call. I do apologize you are having problems connecting to the internet. I am relieved to hear that the service is working much better now. Please never hesitate to call if you have any questions or concerns. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I had the installation done to not have service throughout the house for up to a week. The first technician seemed to lack experience and told me he couldn't check to make sure everything worked and left. He didn't even have all the parts he needed. I had to go buy my own cover plates. I called and was given a oh well type attitude on the phone. "We'll send another technician." So I went for a 8 days with no/intermitting service which I should have credited to my account. Your saving grace as a company was the second technician. He came and got service working in about 30 min and validated all service cable/internet. He was amazing and really helpful. If he wouldn't have came I was ready to drop your service and find another provider. I do believe your company should make the week without service right by a credit or something since it was obvious the first technician was at fault.
Good Afternoon Michael,
Thank you for taking my call. I do apologize the first technician did not complete the installation appropriately. I am glad the 2nd technician did everything to your satisfaction. I have requested an adjustment for the time you were without service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 4, 2020
I called because for some reason I couldn't get the local channels on my guide. She tried rebooting it, and several other things so she finally said she would have give it to a higher level them. Not a word since that. But my nephew happened to be here and it was a easy fix. He said those channels for some reason were not checked off on the list of channels for me to see. Disappointed in that no one contacted me but I have usually had excellent service. Not sure what happened???
Good Afternoon Judith,
Thank you for taking my call. I am glad to hear that since your nephew has checked your channel list all is working well for you. I am sorry we dropped the ball on troubleshooting and getting you cable up and working. I will forward the complaint over for additional training. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 4, 2020
When I put my password in sometimes it won't take. It says there is an error. So I go to the iHelp and go through that and it still gives me the same answer. Then I have to call Mediacom. I shouldn't have to call daily for that.
Good Afternoon John,
Thank you for taking my call. I am glad to hear you are fine with your passwords. We also spoke about the credits for the Derecho storm you would be getting in October. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
Our serviceman was very competent and answered questions in a nice way. He helped me use the remote. I enjoyed his helpfulness and friendliness. He gave me hints on what I had to do to find things on the remote.
Good morning Arlene,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was very friendly and helpful. We hope things have been well since. If you run into any further service issues or have any concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Our experience has been very good and we are very happy with our internet service. I would highly recommend Mediacom to a friend or family member. I don't what more I can say on this subject. Except we are very happy with our service.
Good morning Rayme,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience has been very good and that you’re very happy with the internet service. We hope your experience continues to be positive. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
We moved here from out of state during the initial peak of Covid-19 when providing service took on new meaning. Mediacom provided professional and courteous phone and in person service to get our home cable and internet setup. We thank you for going the extra mile during difficult circumstances.
Good morning Sylvia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We really appreciate you choosing us as your preferred service provider. We hope everything is well. Please reach out to us anytime if you have any concerns or service issues. You can call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
We had an increase in our cost after the first year, (expected), so we talked to retention specialists since we are fixed income & cost is a big issue for us. Very cordial & helpful. It was a complete success. Pleased Mediacom was as advertised. Not a customer disappointment as carriers in other states were. Kudos & recommended!
Good morning Brian,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the retention agent was able to assist in lowering your service rate. We hope all has been well since then. We are always here to assist. Please reach out to us anytime for any additional help. You can call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I am glad to have MediaCom individuals to talk with on the phone regarding questions and concerns about my new link up with this organization. My computer works very well now and finally, so does my telephone. So, with questions, I can go online or on telephone for all details and concerns.
Good morning Connie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your computer works very well now and so does your telephone service. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 4, 2020
The cable worker came when he said he would. He took care of repair & answered any questions, showed me a few things I had forgotten. The phone call gentleman was easy to understand & helped me, after he knew I had tried the reset.
Good morning Jane,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to acquire a resolve for you and that the phone representative tried his best to assist you as well. We hope everything has been well. We are always here to help. Please call us anytime at 855-633-4226 or text us at 66554 for any further assistance needed. We hope you have a wonderful day!
Thanks,Christian
Updated review: May 18, 2021
Our issues have been resolved and we are back to being very happy with our service. I now give the company high marks for service.
Original Review: Aug. 4, 2020
Living room tv had several channels that would skip or freeze frame (both audio & video). Tech replaced cable from cable box to the wall (as it was old & degraded). 2-3 day later, same problem, only much worse. Many more stations were affected. Called tech support, attempted fix over the phone, couldn't stop problem. Support set another apt. with in-home tech, for 8/8/2020.
Good morning Vicky,
We sincerely apologize about your experience and any ongoing service issues that you might be having. May we schedule a follow up service visit for you since the Derecho storm came through around the time frame you were having issues? We look forward to assisting you. Please contact us at 855-633-4226 or text us at 66554 to further troubleshoot and to schedule a follow up service visit. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Rep was punctual and knew exactly what to do. Service was exceptional. Scheduling and contact was easy and quick. Everything went real well and it was a pleasure knowing that it was going to be taken care of on the very first call.
Good afternoon Paul,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear about the experience you had. We are glad that the representative was professional, service was exceptional, and that we had a first call resolution. We hope everything is well. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
I had called twice in a little under a week to get a "message from the phone company" off my phone. The first two people were either incompetent or not very knowledgeable. After I gave you a bad rating on your phone survey, I was immediately transferred to a customer service representative. She listened, understood the problem, and had it fixed in no time at all. She gave me lot of confidence in remaining a Mediacom customer. Kudos to her.
Good morning George,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. Sorry we couldn’t resolve the issue within the first or second try. We are happy to hear though that you were finally able to acquire a resolve. We hope all has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I use a Roku device and quite often there seems to be a lag while a video loads, I was under the impression 1Gig would be a lot faster consistently. I am thinking of downgrading to a slower speed as I do not think that would make any difference.
Good Afternoon Dean,
Thank you for taking my call. I show that you downgraded to the Internet 60. It is showing you are staying within your usage. You also stated it starts up a little slow and then runs fine for your streaming. You are satisfied with the cost and the service you have now.I am glad to hear if your happy we are happy. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Oct. 19, 2020
Their service is about average for a ISP but still a good deal below what a consumer should expect from a service provider in general.
Original Review: Aug. 4, 2020
Internet continuously disconnects, no solution after multiple tries to troubleshoot the issue. The issue is not with customer service or technicians as they do their best, but the internet service itself is lacking. My bill keeps increasing in the midst of this broken service.
Good Afternoon Tim,
Thank you for taking my call. I am glad to hear that your service has improved. You stated you are occasionally having some difficulty but not wanting to send a tech out at this time. If you change your mind, please reach out to our Mediacom customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
We were not receiving many HD channels! Austin figured out the problem and took care of it!??? It didn’t take Austin very long to figure out the issue. He was very courteous, polite and wanted to make sure if there was any other issues we might have before he left, Great job.
Good morning Larry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that the service technician Austin was able to resolve the issues you were having and that he was very courteous towards you. We hope all has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 4, 2020
Brandon started the chat but after sending a link decided to disconnect chat—then I believe it was Angeline and she advised me to call some other dept. so I am assuming Mediacom is not interested in my business so I am checking out other options!
Good Afternoon Kathy,
Thank you for taking my call. I apologize you were having a problem with our Molli service. You have already gotten price quotes from one of our representatives. You are keeping internet with us but not adding any additional services. I do want to thank you again for your interest and for having our internet service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Mediacom is the only I pay the same amount of money to once in a blue moon. Your rates are never the same month to month. You're what folks refer to as a nickel & dimer. I can never depend on you for the same amount month to month. That makes it hard for me to plan a early budget. I have to wait for your bill to come. Yours are hardly ever the same.
I bought a home in Darwin and moved in December of 2019 from Hutchinson and you still have not put the right phone number on the bills you send, they have the phone number from Hutchinson you told me I could not have here in Darwin. If buck or so you keep raising on my bill you are doing to the rest of the folks that have your service that sure must come to quite the large sum of money for you with the amount of customers you provide service to.
During this Covid 19 outbreak you're the only one out there that rates keep going up on making you richer and richer in these hard times on all of us others. So the real question is here. What are you going to do after most of us are dead? Triple your rates to those of us that somehow manage to make it through this that still have jobs after all the dead are put in the ground. Your kind of kindness won't last long. Good luck to you. If I am one of the unlucky ones planted in the ground you won't be able to nickel and dime to death.
Good Afternoon Gregory,
I have corrected the telephone number that appears on your billing. I did some checking on the billing a couple of months back I did find a $2.00 directory assistance call on your billing. There is also posted messages on your billing if we are increasing any charges. For example, there was a .50 cent increase on modem rentals. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I replaced the WIFI like I was instructed and the signal flickers like a gaslight. This has caused my phone data increase with my provider's signal instead of WIFI. My house exterior was painted in June and something in an outside connection must be knocked loose. I'm a senior and can't troubleshoot it myself.
Good Afternoon Beverly,
I am sorry to hear you are having WiFi trouble. If you could please call into our customer service department and we will be happy to schedule an appointment for you. Let them know you had the house painted and you felt like there might be some loose connections from the work that was done, and they will schedule an appointment for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Lid on box was flopping and not closed. Called and was told would repair. Never did. I taped it and that came off. I now have a nail in it to hold together. Bad holes down yard where buried cable. Poor workmanship. Service is slow on computers.
Good Afternoon Virginia,
I apologize that you had to resolve the box and the yard issue on your own. I have forwarded the complaint to our Technical Supervisor and Manager in your area. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli 66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I changed over from WOW because their service dropped a lot. I have had much better with Mediacom. Someone came out to put in a hard wire extender and I see no difference. I am planning on getting my own router modem and a mesh system to get better service throughout my house. Someone asked if I was happy with my most recent service and I said no and was informed someone would call me. I don’t think I should have to pay for the highest service plus a modem/router and a hard wired extender. I’m going to find a better way.
Good Evening Donna,
Thank you for switching to Mediacom. I looked at your account and I show you have purchased your own equipment. Since you only have internet it saves you 12.00 a month and if you were renting Wifi 360 which helps you extend your signal when needed you save even more. If you have any additional questions or concerns, please don't hesitate to call Mediacom customer service or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
I enjoyed my tech and the experience was great. I love my Cable and internet and I would recommend these services to everyone. I am looking forward to keeping my services for a long time with Mediacom. My Channel package is great and I love my fast internet also.
Good morning Viola,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was polite and that you’re enjoying your services. We hope your experience continues to be positive. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
MetroNet cut the cable that runs from the cable box to our house. Mediacom was scheduled to come and fix it but within an hour MetroNet fixed it for us. Mediacom cables were not marked in the neighborhood which was MetroNet's fault. Mediacom was very helpful in trying to schedule a repair date as soon as possible but they were very busy chasing MetroNet crews all over town as they were digging up and cutting unmarked Mediacom cables. Repair appointment was canceled after the cable was fixed.
Good morning Ken,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear things have been fixed and hope all is well. If you have any further service issues or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Bobbie said I had to buy a bunch to get one channel. But she did point out that there was a discount for one year. So I took it. I just really want one program (Cash Cab) but I might enjoy some of the others like Bonnie Burke's game. I'd like to buy one channel. Thanks.
Good morning Tom,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope you’re enjoying the service programming. We do sincerely apologize that we do not have an a la carte option for single channels at this current time. Please, if you have any further concerns or such don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Fix the problem with the loss signal. Didn't get local channels. The worker help fix the problem. The squirrels was chewing on the wire of the cable by the pole. It didn't take too long for the problem to be fix.
Good morning Elizabeth,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that one of our service technicians was able to acquire a fix for you. We hope everything has been well since. If any problems persist or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I called because my monthly bill went up from $29/month to $59/month. I know that the $29/month was only a 12 month promotion but I noticed that new customers are now getting $39/month and so I asked to get the same rate as a new customer. The person on the phone was unfriendly and told me it was impossible to get a rate lower than $59. I told her I would like to cancel my service and she put me on hold for 5 minutes and came back and told me I could have $10 off. This tells me she was lying when she said it was impossible to lower my bill. Even at $49/month that's still $20 more than I was paying before, I would like at minimum to get the same deal as new customers are getting which is $38.
Reviewed Aug. 4, 2020
I've been with this company since 1978, my bill went up and was trying to get lowered. And I was told the answer was no. I'm 71 years old on a fixed income, just trying to get a little help that's all. Thanks! Alice **.
I do apologize if it wasn't explained why we could not put you in a different plan. You have a Gold package which is something we do not offer anymore. If we would change your plan to one of our new plans you would have to pay for your movie channels separately. The Gold package combines your movie channels into a package. If we would have changed your plan and you kept what you have. You would pay more for your Mediacom services. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I am having problems with emailing certain companies with my current Microsoft Internet Explorer Outlook browser for my mediacombb.net email on my PC. They insist I update my browser to communicate. I have the Microsoft Edge browser and need to convert my mediacombb.net browser to Edge. I am a senior citizen and need help to do this without messing up my email. The Mediacom advisor told me to go to Microsoft. I want Mediacom to walk me through the process. I know you can do this.
Good Afternoon Richard,
Thank you for taking my call today. I am glad you were able to figure out your new browser. Thank you for the compliment that we had things working quickly after the storm. I do apologize you have had problems with your email. You also stated one of your TiVo minis is not working and you already have a visit scheduled so it can be swapped out. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
The installation of my TV and Internet went very well. The installer completed the work very quickly and efficiently. My one complaint is that there was no information listing the stations or how to use the remote. That would be very helpful. I shouldn’t have to search for that. Otherwise the TV reception and Internet service is working very well. Your staff that is managing the transfer (porting) of my telephone service has been exceptional. We are having trouble with the other company that currently has the service, but Mediacom has done a great job trying to work things out.
Good morning Marilyn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation went well and that our representatives have been helpful. We will mail you a remote guide and a channel lineup. We hope things are well. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Still somewhat new with your program. Not happy with remote use training. You need a remote picture with every button and a description. From inception and to include receipt of bill, I have NEVER received two figures as to monthly cost. Other day talked with online person, she figured bill and was 3 cents different from original quote. I am auto pay and I expect it to SAME every month.
Good Afternoon Phillip,
Thank you for taking my call. We discussed the TiVo remote. At the time you couldn't think of any questions. I did advise that if you type in TiVo remote on YouTube there are tutorials that may help you. Or you can call Mediacom for assistance. Another thing we discussed is that you are having problems with the signal of your WiFi reaching your basement and garage. You will go to the local office and discuss range extenders, and if you want to schedule a visit to have them installed. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I feel that Mediacom gives the customer good service the majority of the time. Their customer service reps are all very friendly and helpful, the service itself can be spotty at times in that the internet will just go out and you do not receive the speed you are actually paying for. The cable service service is very good, I just wish we had a few channels like AXS TV.
Good morning Neal,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We can always troubleshoot with you or send a service technician out to your home to make any necessary repairs as needed. Please reach out to us anytime to get that setup. We will also submit a channel request for AXS TV in hopes we can acquire that network on our lineup one day. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I don't like the cable very much. When I had DTV I could rewind, pause etc, can't do that with Mediacom for some reason. Internet is a little slow. We have many devices so I bought the package but it's still slow.
Good Afternoon Michael,
Thank you for taking my call. I explained to pause, rewind, etc. you would need a TiVo DVR. It would be an increase in price. You wanted to speak with your wife before you made those changes. I do show a trouble call that was canceled. I wanted to follow up and make sure all is working with your internet. If you are still having service issues, please follow up with Mediacom so we can further assist you. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
Several mornings recently we have experienced "light's out" on the modem. They flicker. I am unable to do my online work until the situation fry stabilizes. That might take over one hour. Then it works for the rest of the day.
Good Afternoon Arleigh,
Thank you for taking my call. I am happy to hear that your internet is working well. You mentioned that your area had been affected by Derecho and Mediacom had to replace lines and make repairs. Since those repairs the internet service has made marked improvements. I am glad it is working well for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Very happy with my install, he was very helpful and fast at getting it installed. Would recommend Mediacom from the service that I received today and had no problems. Thank you for the great customer service.
Good morning Tiffany,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the install went well and that the service technician was very helpful. We hope everything is going well. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Tech has great customer service and so knowledgeable. He is so Professional and understanding. He was very helpful. So I would definitely refer Mediacom to friends and family. It is important to have good customer service both with customer care and with the technicians.
Good afternoon Sandra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician whom came out to your home was professional, knowledgeable, and understanding. We hope everything has been well. If you run into any issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
After a new outlet was added my basement box did not work nor would the new out let. Lucky our son in law was here and got it working. The installer was very nice and our son in law was able to work with your people online.
Good afternoon Jerome,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installer was very nice and that your son-in-law was able to acquire a resolve with the guidance of our tech support group. We hope everything has been working well since. If you run into any further issues, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Working on the telephone with the representative she was able to reset my system so I could receive channels in digital as I was only receiving some channels in basic. Happy with the service. I am considering discontinuing my service as the combined price for cable and internet is so expensive.
Good afternoon Kurt,
Thank you for your review and valued Mediacom business as it is greatly appreciated. Please reach out to us anytime to inquire about lower priced bundles/packaging. We can be reached at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Very happy with the way the situation was handled when the cable hung up on a camper and had to be cut. Promptly got me worked in for a service call. The tech was very courteous and called me back to tell me the job was completed, as I was on the road at the time.
Good afternoon Brett,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to conduct the necessary repairs to restore your service. We hope all has been well since. We are always here to help. Please reach out to us anytime if you run into any further issues. Call us at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 4, 2020
Mediacom cable customer service is really good, they made sure everything went smoothly and they resolved my problem quick and efficient. Would definitely recommend if anyone needs a internet or cable service. Their customer service people and their technicians are really professional and helpful.
Good afternoon Carmen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives and service technicians have been helpful in addressing any issues that you have run into. We hope everything is well. Please reach out to us anytime for any additional assistance needed. Call us at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed Aug. 4, 2020
The actual internet works... But the price I pay for what I actually use is outrageous. And when ever I call for assistance, I'm very clear on what I want and need but every single time, a tech is sent to my house to do something that I never asked for. Then there's a service charge on the next bill. This has happened to me three times, over the last two years of using Mediacom. Unfortunately, I can't find any other cable internet providers aside from AT&T so I'm subject to deal with whatever due to some weird monopoly.
Good Evening Miranda,
I have reviewed your account and you have the Internet 200. You are currently in a promotion and I have nothing that could lower your price at this time. If you are asking Mediacom to add to your services or a technician visit is scheduled there could be service charges. You are welcome to call us any time and question the billing. If the service charge is found invalid, we are happy to send a credit request for those charges. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I had a question about my phone. He did a good job of answering my question, explaining what I could/needed to do. I was pleased his voice was clear and he did not speak fast like a lot of people do. It was just right. Give the boy a raise, he is an asset to your company. I just wish I actually had his name. But I think you can find out who talked to me around 12:00 today.
Good afternoon Karen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interaction with one of our representatives was positive. We hope everything has been well since. If you have any further concerns or issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
The salesperson was knowledgeable and knew what to help me with. They aided me in providing the right package, giving the information that was related to the type of service I needed. The installation went okay but I had to reprogram all the televisions and the remote controls. The installation was not completed to my satisfaction, nor to the people who were there the day that the installation was being done.
There are several televisions throughout the house. Each television did work but there was no explanation of how to use the remotes. My mother-in-law who I have the house for down there in the summer is an elderly person and she would not have been able to reprogram everything to make the televisions work at the level of satisfaction that you would need to turn even the television on. The remote controls did work, but the remote controls did not control the individual televisions. All they did was turn the system on and off. You had to use the television remote that came with the original television to use as the on and off switch. You could turn the television on, but once you turn it on, you are looking at a channel.
I finally worked with somebody on the telephone to figure out how to get the guide set for my zip code. But the installation was made inside of the area which would be the zip code for that particular guide. But they were not the same zip code guide. If I was looking at the ABC News, I couldn't find ABC News by using the remote. I had to manipulate and scroll down and work through trying to find that particular channel. But eventually, we did get it to work.
It's a summer home and Mediacom is the only game in town that offers the extensive amount of options that you could get on your television. They’re also the only company that gave you an opportunity to have a month-to-month or day-to-day service. If you take Verizon or Dish Network, you have to get a contract. The issue that I have is that for the middle grade service, the level of transmission and the amount of download and upload are significantly affected when everybody is down in the beach area and trying to use the internet.
Good Evening Ross,
I want to offer my apologies that the TiVo equipment and the remotes were not programmed for you. I am glad that our customer service agents were able to help you over the phone. If you still have any questions or concerns, please call Mediacom customer service or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 3, 2020
I kept having a problem with my provider and they wouldn't come out when I call them, so I decided to go with Mediacom. I got my internet through them. So far, they've been good.
Good afternoon Raymond,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our company has been good to you thus far. We hope all is well and that your experience continues to be positive. If you need help with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 2, 2020
I've had Mediacom for several years and they're the fastest provider in my area. I live out in the country. Also, I went to them partly because they had a local office. It's now closed though. We have high-speed internet. Until recently, the service was pretty consistently good. For where I live, Mediacom is definitely the best. But over the last month or so, the signal was going in and out pretty frequently and then the modem just completely died. It may not be their service and it might have just been that piece of equipment. But we don't know yet because the technician hasn't arrived. I still don't have internet.
I spoke with a young man who told me that they were gonna be sending me out a modem. I was then informed when I followed up when it didn't arrive, that no, they don't do that and that I was misinformed. I asked somebody to pull the call just so I could make sure that I wasn't mistaken but they said they don't do that either. We determined that I had to wait for the full two weeks or more before a technician could get to my house to fix the problem. By the time we have the appointment on the 17th, it will have been close to three weeks. I haven't received a confirmation for that yet.
They didn't really say why they set the dates out so far. But I assumed that it was a combination of the pandemic and possibly they were anticipating the storm that was coming because that created a lot of problems in my area. We got hit pretty hard by the hurricane. But the hurricane came after all of my problems started. Another thing was I was out of town. The Mediacom people were gonna do the visit originally on the 13th but I wasn't available. So far, this was the first problem we've had with Mediacom.
Mediacom is one of the smaller operations and we need reliable service where we live down here in the Outer Banks. We suffer from the lack of reliable service from other providers so we need Mediacom to be on top of their game. I use their service for everything. I work from home and I rely on the internet for my job. We stream most of our programming and that's why I don't have the cable service. We're really feeling the loss of the service right now.
Good Evening Robert,
My apologies for the delay on getting your internet back up and working. I am touching base to make sure everything is working properly for you again. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 31, 2020
Initially, I started with another cable company that was charging me way too much money. It was getting more ridiculous and they weren't taking care of business so I went with Mediacom. I've been happy with them for the majority of the years. Recently, we had a bad storm and we lost our power. We finally got power back but still, I don't have internet which I'm paying for. Additionally, I don't have cable either so I can't watch any TV. I can't call Mediacom either because they won't accept talking to anybody on their 855 number. Instead, they tell me to go online but then now, nobody here can get online. They say they're shorthanded but then how can they be shorthanded when they are worth over $10 billion.
I went up our street about four blocks away and there was a tree limb that took down all the cables. Our electricity is back up but I have not seen a cable truck go by since the storm happened. We have 50,000 to 100,000 people who don't have any cable and cannot go online right now. Despite this issue, I really appreciate what Mediacom has done during these past months. Because everybody was stuck inside, they gave us free access so we could watch movies. I even wrote a letter and thanked them for helping us.
Good Evening Patrick,
Thank you for taking my call. I am glad to hear your service are all working now. I do apologize on the delay of getting your services working after the storm. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 28, 2020
Called to check on prices about getting more internet; was told our bill would go up about $40.00 per month. Asked to speak to someone in the loyalty dept---have had Mediacom for about 10 yrs. She was very short with me, stated nothing she could do to help with our bill.
Good Afternoon Linda,
I do apologize Linda you are in a deeply reduced minimal plan at this time. We can bump up your plan and yes it would increase your monthly charges over $40.00 per month. Your internet plan only gives you 60 GB of data. If you go over your data plan it is $10.00 for every 50 GB, you go over. We were not looking at usage due to an FCC agreement regarding the COVID epidemic. Mediacom did return to regular data usage after August the 21st. One month I see you had 183 GB of data used. If your data usage continues to increase it would be in your best interest to change your plan. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 28, 2020
I have been a Mediacom for 20 years. When we first started using them the prices were reasonable and the internet service was good. Over the years the internet has become spotty and we lose internet service which also makes us lose our land line phone. Their prices are outrageous. My last bill for 1 month of service for cable internet and home phone is $324.45. I do not even need the home phone but they keep telling me it's cheaper to bundle.
I am tired of them giving new customers awesome deals and not willing to make their current customers the same deals or even willing to lower my bill when asked. I have had DirecTV in the past and dot not like having a dish and the only other cable company in our area is I-mon and I can not get them were I live. At the rate they keep raising prices I will have to be looking into canceling them and going with Hulu and Netflix and another internet provider. It's too bad they do care about us loyal customers.
Good Afternoon Bridgett,
Thank you for taking my call. Unfortunately, looking at your account the loyalty offers you have would not lower the price. You do subscribe to Movie channels, 4 TiVo boxes, and the fastest internet we have. There are reductions you can do to lower the cost. The one thing you decided was to remove HBO and take a promo we had for Showtime. It saved a couple of dollars. I am sorry I couldn't find any other options for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 26, 2020
It took almost a month to get an appointment for a technician to come! He was very professional and efficient! I enjoy the obviously better service at a very reasonable rate! Thanks for your service & professional work! Thank you very much!
Good afternoon Mike,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the delay in trying to acquire service. We are happy though that you enjoy the service and that the service technician was very professional. We hope everything is going well. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 24, 2020
Our WiFi went out yesterday and I contacted Mediacom by phone. I was told by the first customer service rep that it was our modem and we needed to replace it. We contacted our local office and was given a new modem. I contacted Mediacom modem swap. I was told that it showed there had been nothing wrong with the previous modem. I was then told a tech would have to come to our home and fix our line. I was not happy with this outcome, so I called again and spoke with another customer service rep. She went through the stages of reset the modem, give it an hour and then it should work. Of course it didn't work. I then called back again. I spoke with another customer service rep who told me to reset the modem by pushing the reset button for 30 seconds. That fixed our problem. I am very upset that a company has so many customer service reps that do not know what they are doing.
Good Afternoon Karen,
I apologize you had repeat issues with getting your new modem going again. I will forward your response over to our management team for additional training. Thank you for your feedback. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 23, 2020
I have only had Mediacom for a little over a month. At first it was good, a little slow, but good. Then last week my internet went down. I called to get support and was told that the number I called was a contractor and they only installed it, and after 30 days they didn't do anything (it was 32 days). I called support at Mediacom and they said there weren't any outages so walked me through the steps to fix it, none of which worked. So they said they would send someone out---in a week! Luckily, it came back up the next day so I cancelled the appointment only to have internet go out again. I did all the things to fix it again, didn't work, so I called again. Yep, have to send someone out---in a week! So, in the meantime I'm without internet and needing it for the work I do. It is unacceptable that it goes out so often and then I have to wait so long for service. I hope they credit my account, but I'm not hopeful based on customer service (or lack of) so far.
Good Evening Rosemary,
I am sorry to hear you have had internet service issues. I have attempted to call you and follow up if you are still having service issues. Please follow up with Mediacom's customer service department or text Molli (66554). The last notes I have of you calling in was in July. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 22, 2020
I called Mediacom because I already had it in my home before. The installation was quick. The service has worked pretty good.
Good afternoon Carissa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation went well and that service has worked pretty good. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 20, 2020
I called in reference to my billing go up by a large amount, I was told the package that I had was over. I was trying to lower my bill, and I lowered the internet and was told it would not change anything, but I can't watch a movie without it refreshing and I have a hard time getting the apps on my smart tv now. Not very happy with it and I will need to go back to the higher speed to get what I had before.
Good Evening Brent,
Thank you for taking my call. I reviewed your account and I did see your router has not updated in 391 days. I have requested you to reset the modem. I will follow up with you in a couple of days and see if this helped. If not, we will need to update your modem. I am sorry. I couldn’t reach you at home. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 19, 2020
We're in a small town and I don't know of another cable provider other than Mediacom. I have cable and internet through them. The services have been great. I do have a television that the channels aren't lined up correctly. But I will take part ownership of that because I didn't call them back after they came out and repaired it. They could slow down a little bit when they come for an appointment and see it through rather than rush through it. They finished setting and they were gone, but then when I went in, the channels are all wrong. It's really strange. The channel line up is totally different from the other two televisions in my apartment.
As far as customer service, everybody has been great. When I call, it's been wonderful. The techs are wonderful too. They have been very kind and professional. I'm satisfied with Mediacom. I would like it to not be as expensive as it is. I don't use that much of the service, but I had to buy a bigger package to get everything. I had to pay for it for the convenience. I'm paying $158 per month in cable and WiFi. I need them both, but I don't use them that much.
Good Afternoon Carolyn,
Thank you for taking my call. It was a pleasure to assist you today. The Ebox was set up with the wrong zip code. Once we corrected that your channels matched the guide. We do apologize for the inconvenience. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 18, 2020
I've got cable service through Mediacom and the service has been wonderful. We’re very happy and pleased with the service and we’re really glad we switched to Mediacom.
Good afternoon Phillis,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been wonderful. We hope everything continues to go well and that your experience stays positive. If you have any issues at all, please call us anytime at 855-633-4226 or text us at 66554 for any assistance needed. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 17, 2020
I started with Mediacom over 20 years ago. They were the only service available in the area I was living at the time. I only have internet now. I used to have TV, but I don't watch TV that much. The quality of service is good. They're pretty quick to take care of anything that's of concern. Recently, I'm teleworking from home. There were some unscheduled maintenance in the area, and I wasn't aware of it. So, when the internet went down, I wasn't able to work. I called them and even though they told me it would take longer than it actually did, they still got it done pretty quickly. I was able to continue working before the bosses got mad. I like the service. When somebody comes to town and asks me who to get, I tell them Mediacom.
Good afternoon Shelly,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been good and that you would recommend our company to others. We sincerely apologize about any service issues you were experiencing and hope all is now well. We are always here to help. Please call us anytime if you need any assistance. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 16, 2020
Mediacom is a very good provider and their connection is wonderful. The installer was friendly and on time, and the installation was very quick. I have cable and phone, and the service has been perfect.
Good afternoon Breela,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been perfect, that the install went well, and that the installer was friendly. We hope your experience continues to be positive. If you need help with anything at all, please contact us by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 15, 2020
I went through Mediacom because I had experience with them in the past. It was a long time ago I had them. I figured that I went through the best experience with them in the past, so I went through them again. I have internet and security home service. I like it. I had to call customer service one time to change the camera because the camera wasn't working. But other than that, everything's good with Mediacom.
Good afternoon Steve,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the services and hope that everything is well. If you run into any problems at all, please call us any time at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 14, 2020
Internet doesn’t stay connected. It worked fine for a day. But since then it goes in and out all the time every day. All they can tell me is they're having problems in my area, but it’s been a month and I’m having the same problems.
Good Afternoon Sean,
I am sorry to hear you have had intermittent service issues. I do not show any follow up since July. I would like to make sure all is working appropriately for you now. If you are still having service issues, please call Mediacom's customer service or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 14, 2020
I like Mediacom's price. The internet service has been so far, so good. The installation was fine. He was very courteous and wore boots. Everything's working fine.
Good afternoon Kathy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been good thus far and that the technician was very courteous. We are always here to help and hope all is well. Please call us anytime if you need assistance with anything. We can be reached at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Original Review: July 13, 2020
Updated on 10/19/2020: I was truly impressed with the service I received from the customer service. Beverly made me feel like a preferred customer and was persistent and diligent in solving my problem. She is an excellent example for others to emulate.
Original: After over 3 months I am still waiting for a line drop so I can connect with Mediacom. I have checked with Management and they have no problem with a cut in the road as long as it is repaired appropriately..
Good Afternoon David,
I am sorry for the delay in getting your service connected. I would like to follow up to make sure everything is connected properly. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 13, 2020
I have cable, internet, and phone through Mediacom. My phone jumps in and out. Also, I had got me some new remote and the remote for my third bedroom won't work on the bedroom TV. Last month, I had call to them because my internet went out and I couldn't use my phone. The service quality is alright.
Good afternoon Pertinia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We can always troubleshoot with you or schedule a service visit if you would like. To do so, please call us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a wonderful day!
Thank you,Christian
Reviewed July 12, 2020
My service has been all right. I like it. Whenever I submitted a complaint, they came out and they solved the problem for me, so it was real good.
Good afternoon Willie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope all is well. If you have any questions, concerns, or service issues please contact us anytime. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 11, 2020
Called customer service about an issue I'm having not being able to retrieve programs on my TiVo, When I go to playback it sends me Prime and I'm asked to pay to view it. I'm already a prime subscriber. Two of your agents promised me a call back after checking this out...One was a supervisor. no call back, The good news is I only have a couple of months left on my contract.
I am following up to see if your TiVo issues have been resolved. Are you still having problems retrieving Prime content? If you are still having trouble, can you please contact our Mediacom customer service department or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed July 11, 2020
The service went down once and they had to send another installer out. He did some work on it and he took care of it. We have several people that work on it and do a lotta direct streaming and everything's fine.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing and glad to hear that a follow up service technician was able to acquire a fix for you. We hope all has been well since then. If any issues persist, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 10, 2020
They got everything that I asked for and they got it done and didn't take long. I got a special deal for a year and they lowered the price of my internet.
Good afternoon Ken,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were able to assist you with any concerns you had. We hope everything has been going well. If you need any further assistance, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 9, 2020
Young lady, didn't give up, tried several things and finally got it. I am very very happy. Didn't want to wait a week for tech to come over. At first, even though I gave her the code. It didn't want to work, but she kept trying.
Good afternoon Martha,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to reacquire a resolve and that the representative that assisted you wouldn’t give up until the issues you were experiencing got fixed. We hope all has been well since. If you need any further assistance at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 9, 2020
I called Mediacom and paid my bill recently. It was easy to do. Their customer service was good. They told me earlier that at the end of the year, they were saying that my stuff will go up. It’s a new sign in, but I can't afford for my bill to go up. Other than that, the service has been fine.
Good afternoon Gwendolyn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interactions with our customer service team have been good. As far as service pricing, please call us anytime to inquire about any available promotions that we might have. Reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 8, 2020
My parents have had Mediacom for as long as I can remember. But since November is when I personally started an account of my own. That's also what my sister had. In a small town like the area like this, mostly everybody has the same and the service is good. I like it. I have just internet at the moment. There were times when we were streaming off our TV and although the router is literally on the TV stand, it buffered really bad. But then we hardwired the TV and it works tremendously better. I liked the speed. The customer service has been amazing as well. There was one time that customer service was not very helpful. I was trying to make my online account and they told me that I needed to wait until my first bill got in the mail so I could pay online. Then I got an email that my bill was due but I didn't have an account for it and the bill hadn't been in the mail yet. But every other time, the reps have been very helpful and kind.
Good afternoon Gentry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been good and that the representatives that you have interacted with have been very helpful and kind. We hope everything is well. If you need assistance with anything, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 8, 2020
I had Viasat Internet before and it was slower than a seven-year itch. I switched to Mediacom and it's wonderful. The installation was excellent and the dude was really nice. I'm very happy with Mediacom.
Good afternoon Zach,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation went excellent, that the technician was polite, and that you’re satisfied with the service. We hope all is well, we are always here to help. If you run into any issues, please reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Original Review: July 7, 2020
Constantly losing connection and I have called many times to get this fixed and it still happening. How can I get this resolved? If we can not I will have to switch back to AT&T. Which I do not want to do.
Good Afternoon Janet,
Thank you for taking the time to review your rating for Mediacom on the Consumer Affairs website. It is greatly appreciated. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 7, 2020
Rep was very nice and helpful. New boxes would not work as three tv's are older. He put original box back on but the three older tv's still not accepting the channels from the main living room TV. I called again. Tv's said V275 and rep said problem in area. Wait till corrected.
Reviewed July 7, 2020
First of all, I am NOT even a customer of Xtreme Mediacom! We have had Field Technicians in front of our home at least 15 times in the past few weeks "Doing upgrades" to the lines. They block our driveway and are loud. We don't even have the service and never have!!! I understand that there are others in the neighborhood that do, so we just tried to deal with it.
The final straw was when they decided to have 2 trucks with cherry pickers right outside our son's bedroom window at 3am this morning!! They had head lamps on that were shining through our windows and the trucks were continuously running so it was loud. It woke everyone in our home. My son woke up screaming that there were people coming in his room! This is absolutely ridiculous and unacceptable! I immediately called the 800 number and explained that we did not even have the service and what was going on. She told me that they would NEVER have Technicians out this early in the morning working on the lines!
I went outside and asked them what the heck they were doing and they gave the response "upgrades", like they always say. I told them that I had just called the company and that they were not even supposed to be out here this early. They acted annoyed so I told them that I would be calling the police if they didn't pack it up and get off my property! They left about 5 minutes later. I don't know if they were trying to get an early start or what, but it is absolutely unacceptable! The woman at the call center told me to call back in the morning to speak to someone about it since the Tech support office was still closed at 3am. Well duh! It's 3 o'clock in the freaking morning! I am so mad and we don't even have the service!!! I will NEVER consider getting the service after all of this and my parents and in laws are changing service because of this. They are rude and extremely inconsiderate!
Good Afternoon Catarina,
I do apologize for any inconvenience this caused your household. There is a Mediacom Power Supply near your home. I have sent an email to the Technical Management team. We do some of the work late at night as to not interrupt a large group of our customers service during the day. These technicians would have been part of a construction crew and not a technician that would have been coming to your home. Please call Mediacom customer service if we are blocking your driveway again and ask them to email the Technical Supervisor in your area that is on duty so we can make sure this does not happen again. I honestly can't guarantee we will never need to do work to the Power Supply near your home but if the disturbance happens again. The Technical Supervisor on duty would be who we could contact to for assistance. I am sorry when you called, we did not give you better assistance with the incident.
Warmest Regards,Beverley Hiett
Reviewed July 7, 2020
We're very pleased with Mediacom's service. We just went back with them sometime during this year, but we had been with them a few years before.
Good afternoon Consuelo,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy that you’re pleased with the service and hope all is well. If you need help with anything at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 6, 2020
With two people working from home now and three kids attempting to keep occupied and potentially do school work we were consistently over our data cap. So we called to increase our plan. The first employee we spoke to put us on a plan that sounded great - but we later found out it included a phone - we don't want a phone.
Good afternoon Katie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. Upon looking at the account, it looks like the phone service was removed. We hope any questions or concerns that you might have had have been addressed. If you need any further assistance, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 6, 2020
Mediacom was able to quickly get internet set up before stay at home order for COVID-19. I also really appreciated the fact that they have waived overages for all customers, during these unprecedented times. That shows they care about me as a customer. Whenever I have called customer service, they have been friendly, helpful and quickly resolved my problem. The only issue I have is our tech didn't correctly set up the network and so we were not able to get the full speed we should have had during the first few months of service. Customer service fixed this with one phone call.
Good afternoon Shannon,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been friendly and helpful every time you call in. We hope everything is well. If you need any further assistance with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 6, 2020
Our mini boxes don't work and our internet craps out. Tech told us to get an electrician to run wire because he couldn't find where the cable comes into the house. It has always worked and now it doesn't, but apparently it's our problem. Mini boxes still don't work and internet is a little better.
Good Afternoon Claire,
I would like to follow up with you Claire and see if you are still having internet and cable television problems? Did you call an electrician to come out to your home? I have left a voicemail message for you. If you are still having problems with your service could you call our customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 6, 2020
Off and on, we've had Mediacom for years. But this time, we've been with them for about a year. We like everything about their service, so far. Our neighbors have Consolidated and they have a whole lot of trouble with theirs freezing up but Mediacom doesn't do that. We have internet and cable. We're very satisfied with it.
Good morning Jeran,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that services are working properly and that you’re satisfied with our company. We are always here to help and hope all is well. If any issues come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 6, 2020
I moved from Illinois to Iowa and my internet wasn't available. Mediacom seemed to be the most popular here. When it works, Mediacom is good. I've had them for maybe three months and it loses connection way too much. I use it mostly for Netflix and going on Facebook but not uploading and downloading. But it just seems like it will turn on and will ask me to check my connection.
The first guy was like a third party and I didn't want him in my house. Then another gentleman came out to inspect what he had done but never came to my house. He came out in an actual truck and he just checked the wiring. So, he was pretty cool. Then this last guy I had come out to put this Xtream 360 box right next to the other one. They used my old lines. When the next guy came out, he never changed the line. He just disconnected that box and said that if the internet was good with that, then just return it. I don't have time to return that box so I'll pay 250 a month until I can get another cable line to run it somewhere else in my house. Also, he didn't come dressed in a Mediacom shirt on.
Good Afternoon Denise,
I am sorry you are having problems with your internet service. Are you still having problems now that the WiFi 360 has been removed? We usually recommend the WiFi 360 if your home is larger than 3000 square feet. Or you have a dead spot in a space your WiFi signal cannot reach. If you own your home, we can do baseboard installation. If you do rent, you will need to contact your landlord if the home needs rewired. We can mail you a return label and box to return the WiFi 360 if it would be more convenient for you if no longer needed. Please contact our customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed July 5, 2020
Efficient, courteous, expeditious. These attributes made for a very good experience. The experience in getting a Mediacom internet subscription was a very good experience. The team was very helpful during the entire evolution. The entire process was incredibly smooth!
Good afternoon Rich,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our company thus far has been positive. We hope that continues and that all is well. If you need any assistance from us at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 5, 2020
Need help to keep current price. On social security disability. I was told I could negotiate at the end of service year. I have been trying to get help from Mediacom's customer service, but have been sent to different ones and getting different information. Can you help? I don't have too much issues with service, just feel foolish to have believed. Can someone please give me a call? I really need your help.
Good Afternoon Violet,
I have reviewed the plan that you are currently on. The plan you are paying for is currently $20.00 less than any promotions I can add you into. Even though the plan has increased it is still less than the original full price for the internet and phone package you have.I would revisit offers we have before 07-01-2021. Your price will increase annually until it gets to full price. And it is always a good idea to check on offers at least yearly to see if we have any additional savings, we can offer you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 5, 2020
You need to fix this connectivity issue or I am changing providers. There is honestly no excuse why I pay for high speed internet just to get kicked from my service 15+ times a night. Fix it or I'm getting a new provider who can do the job right the first time.
Good Afternoon Alec,
I am sorry you have had connectivity issues. On July the 28th I show we changed out your modem. I don't show that you have called since then. I do want to make sure everything has been taken care of for you Alec. If you are still having service problems if you can call into Mediacom customer service or text Molli (66554) we will be happy to help you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 5, 2020
I received a phone call from a guy with foreign accent informing me that they were going to update my receiver box. Then I was requested to turn my TV on and using the remote, to access some function. I called Mediacom assist and asked to please checked for validity and was informed that there was no updates being made and that the call it was not valid.
Good morning Mike,
Thank you for checking in with us and for reporting the incident. Any outbound calls or e-mails that you might get claiming that they are with Mediacom, check with us first if possible. We rarely need any personal information from customers, only when they call into our company and we verify the customer. Any updates needed on an account or equipment would be paper mail stating for the customer to contact us. Again, we appreciate it and hope all is well. If you have any issues at all, please contact us at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed July 5, 2020
I called Mediacom a few times. The people I spoke to are very helpful. As far as the internet, the speed is good. I'm very satisfied with Mediacom.
Good morning Chatelle,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representatives that you have interacted with have been very helpful and that the internet service/speed is good. We are always here to help. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed July 4, 2020
Service was completed as scheduled. Satisfied with level of service provided. No problem with getting Tech support when called. Had previously tried over the phone. Could not get it to work, therefore, had to seek in home service. Tech was very courteous and fixed within a short period of time.
Good afternoon Lillie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was very courteous and able to help resolve any service issues you were experiencing. We hope all has been well since. If any issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 4, 2020
I was very happy with the gentleman who installed my internet. He was very informative and knowledgeable and took the time to explain everything to me. However, my cable has still not been buried. My understanding was that it would be buried shortly after the installation was finished.
Good Afternoon Rita,
I do apologize for the delay in you cable getting buried. It can take up to 30 days. In Iowa they stop burying cable around the end of November and do not start again until April. The work orders on your account show that your cable has been buried. If it has not been buried, please call Mediacom's customer service number or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
I have been very happy not only with the customer service but also the speed of our internet. I do wish that it wasn't so costly. The introductory price was perfect and wish that could have continued for more than one year.
Good afternoon Barbara,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you might have. We always come out with different offers and packages in hopes to reduce service rates. Please reach out to us anytime to inquire. Call us at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed July 4, 2020
I recently called to ask about getting a copy of the initial bill from when I ordered the service. I also had a question about an account credit I was supposed to get. First, the lady said she would send the paper copy. I was very clear what I wanted. She sent the wrong bill. Second, I asked her to have a call listened to for accuracy, and a refund as promised. She said it would take a few days, and I would get a call back in a few days. I never got the call.
Good Afternoon Jeffrey,
I am sorry you did not get a response to your request. Did you ever get a copy of your first bill? I also have emailed the previous representative you spoke with to see if they ever got a response regarding the call you wanted listened too. If this has not been resolved I do apologize. I am looking forward to speaking with you and assisting. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
Called first of June to put our account on summer hold 6/16/20. It was put on hold two days later. Had to call back in and get it reconnected. Agent said she could not do it, but would have limited (local channels) and internet. We could not get any TV and had limited internet. I called back in and spoke with a technical agent and he was able to reconnect us and get the right date for disconnect.
Good morning Connie,
We sincerely apologize about your experience and the issue that occurred. We are happy that another representative was able to get a resolve for you. We will make sure to note the feedback and hope we can avoid this type of mishap in the future. We also hope all is well. If you have any further problems or concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed July 4, 2020
When I ordered this account I ask for a DVR player to record and two boxes for the bedrooms. I only got one small box for the main living room. I didn't get the DVR to record and I got Starz package which I didn't ask for. So the representative was trying to help me out, but kept getting an error message she had never seen before. I am supposed to get a call back, but have not received it yet. I moved here from Baltimore, MD and had Verizon Fios with over 1000 channels for much less that what I will be paying for here. But there is no choice but Mediacom in my area. Not a good thing at all. I hope as a new customer on a fixed income something can be worked out.
Good Afternoon Jeffrey,
I am sorry you have not gotten the DVR you have requested. I have reached out and put a ticket on this issue for you. I have tried to reach you by phone. I just would like to follow up and make sure you are still wanting the TiVo DVR? I show you now have 3 eboxes. These boxes have all the features except for the DVR service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
The tech was great! The order process was terrible. Someone failed to send modem to us. Tech had none. Said needed to reschedule. Due health situation our time is limited. After hours on phone, finally notified install could be 6/30. Twice told I would be called back in 5-10 minutes. Once it was 8 hrs. later, another never received call back. Tech was absolutely great. The only Positive.
Good Afternoon Harold and Beverly,
Thank you for taking my call today. I am sorry you had a problem with receiving the modem for your internet service. Since we missed your appointment because of lack of having the modem ready and available to you. I have issued a $20.00 missed appointment credit. I am glad you were able to get a modem from the local office. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
She help me and offer me a good deal to my account coz my bill went up and the person assist me and handle my issue very nicely and explain it to me clearly. And also told me the options to my account coz I've been loyal customer to Mediacom.
Good afternoon Sonny,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that one of our representatives were able to help assist you in lowering your service rate. We hope all has been well since then. If you have any further concerns or issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 4, 2020
I called on two occasions following the disconnection of my service for a day & a half. I work from home and lost that income of $150. I called immediately after the repairman left and told me that another person with the same # was supposed to be disconnected, instead they did me. Not to mention all the phone calls I had to make explaining my absence from work. It was a very aggravating experience, but to add insult to injury, they offered me $39 total, are you serious?? I am looking for another provider unless this is resolved.
Reviewed July 4, 2020
Service was out approx. 30 hrs due to cut cable in area. When service returned my 2 TiVos in bedrooms would not connect to network. 5* for technicians but minus 1* because of number of times I've had to contact Mediacom about internet, cable phone or TiVo going down.
Good morning Thomas,
We sincerely apologize about your experience and any service issues that might be ongoing. We hope all is well. We are always here to help so please feel free to reach out to us anytime with any concerns that you might have. We can be reached at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and hope you have a fantastic day!
Thanks,Christian
Reviewed July 4, 2020
I was helped by a very professional young lady who helped me with several questions I had regarding my current internet service and charges. It was decided to upgrade my service to receive faster internet and more capacity. Your representative went above and beyond to help me get my service changed over and even gave me a follow up call to be assured I had been given great service.
Good morning Candy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative you interacted with was able to assist you with any questions and concerns that you had that day. We hope all has been well since then. If you have any further issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have great day!
Thanks,Christian
Original Review: July 4, 2020
I would have given five stars if it was not for the limitation of the phone numbers I can reject. I have spoken to Mediacom several times about this issue. I receive an average of six calls a day from Telemarketers. I can only reject 25 calls. I would think something can be done to improve this rejection service. I am on the Do Not Call List. Thanks Glenn.
Good Afternoon Glenn,
Mediacom has another phone feature called selective call acceptance. If you have only a group of people you want to be able to call into your home phone number. You can program their numbers in and you would only receive calls from those telephone numbers. It is a service you can turn on and off. Hopefully this information will be helpful to you. It is activated by dialing *64 and Mediacom can enable if you would like the service for no charge. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 4, 2020
All the Mediacom reps have been very pleasant--BUT--the TV is STILL pixellating as much as it did when we called. We've called with problems numerous times. Then it takes a week or two to get a technician out. IT's the pixelation that's not solved and annoying.
Good Afternoon Donald,
Thank you for your review Donald. I am showing the pixilation trouble you had was resolved. At the time I am writing I am showing you were impacted by Derecho. We are working as hard as we can to get everyone back up and working. I hope you and your loved ones are safe and well. I will try to contact you again when services are back up and working. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
I had a great experience with the young man who came to the house and helped me reconnect to the internet. He was friendly, professional, knowledgeable, and caring. I continue to believe that Mediacom serves its customers very well. Thank you.
Good afternoon Jeff,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician that came to your home provided you with a good experience based off the reconnect. We hope all is well. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 4, 2020
I recently moved to Missouri and I've had Mediacom for about a month now. So far, I have been extremely pleased with my service. I am getting the speeds that I pay for. Internet is stable and reliable. No complaints.
Good afternoon Luai,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the service and that service has been reliable. We hope your experience continues to be positive. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 4, 2020
So far the cable part works fine. It is the internet that is very weak. The rates also seems pretty high for what you get here. We live in a fairly small home and the signal is very weak in here and won’t work in some places.
Good morning Landra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We can always troubleshoot with you or schedule for a technician to come out to your residence if you would like. To do either, please call us anytime at 855-633-4226 or text us at 66554. We are always here to help and hope you have a wonderful day!
Thanks,Christian
Reviewed July 4, 2020
Mediacom was the only one that was out here in this area. We have the TV service with basic channels and internet service. Our internet goes out all the time and they're constantly trying to fix it. They said it was because there were a lot of people in the area and there was a lot of stuff that was going on. The TV service cuts in and out all the time too.
Good Afternoon Marcia,
I am sorry that you were having problems with your Mediacom service. Thank you for taking my call. I showed notes from one of our technicians advising you to move the modem for better internet performance. You told me your service was working better and you had moved the modem. I am pleased to hear everything is now better. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
We called Mediacom for repairs because we had a storm come through a couple weeks ago. There's a wire hanging down across the street, and it's still hanging down my house on my step. And it appears to be a telephone wire. Mediacom was supposed to come out on Saturday. They never showed up. Then they came out on Monday, and then they just left. They never did anything, and my wire's still hanging there. I have telephone service and internet through them. Most of the time, it's difficult to get through to their reps. The time-waiting process needs to be improved. Other than that, Mediacom has been a pretty good service compared to CenturyLink that I had before. They have faster internet service.
Good Afternoon Christopher,
I reviewed the notes on your account, and it looks like it was a telephone cable. I do apologize if we did not communicate to you when we were out that we cannot touch the telephone companies’ wires. It looks like one of our customer service representatives advised you to contact the telephone company in your area to remove the telephone line. On behalf of Mediacom I do apologize for any inconvenience this has caused you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Tivo box failed. Service guy was great. But, I feel it is unacceptable to have to wait over a week to get a service person to your home to get the equipment fixed.. Especially without any reduction in the monthly bill. Some credit on the account would have really showed good faith and intentions of customer satisfaction. Tom **
Reviewed July 3, 2020
Great Service! I think it is reasonably priced also. The technician was very helpful and friendly. He explained how everything worked and he broke it down so I would understand it. I would recommend this service to a friend. I do periodically have outages but its not a big deal. The service returns usually in a few minutes.
Good afternoon Mark,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you would recommend our service to a friend. We hope everything is well. We appreciate the feedback and hope we can keep working on the overall system to reduce the number of outages that you might be experiencing. Please call us anytime if you need any assistance with anything. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
The service technician was pleasant enough and hooked everything up as needed. The problem we have with the whole thing is when I ordered cable I told the salesman we had our own modem already. He said that was fine. Would save us the $10/month rental fee for a modem. However when the technician was here he said we HAD TO USE YOUR MODEM. Ours wasn’t acceptable. He claimed he couldn’t get the cable installed in working order without your modem. Luckily he had one with him. Surprisingly? No. This is now an additional charge we’re saddled with. We should have known this upfront. Gives a taste of trickery. Or fraud. We’re not happy with that but were left with no choice.
I do apologize for all the confusion. If you have a Docsis 3.1 cable modem you can use it for your internet service. The difference is our cable modems have a built in Moca. As the technician stated you will need the Moca for your cable boxes. You can purchase a Moca from us for a cost of $40.00. If you do have phone service with us that would require you to use our modem as well. The last option you have is you can purchase a modem from Mediacom. It would have everything you need. If you purchase the modem you won't have a rental fee. I hope this information helps. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Although my internet speed was ok, I did not have enough range for service to reach all parts of my house. The customer service representative discussed several options available to increase range without losing speed. After following one of the suggestions, both my speed and range have increased.
Good afternoon Susan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to improve both speed and range of your internet service with the suggestions of our representatives. We hope all has been well since. Please reach out to us if you need any assistance at all with anything. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Our service works great for a while then we have issues for months, then it's good again. However, the customer service is why we stay. Wonderful dedicated techs and helpful staff. Napolean was so helpful at our house and Jennifer ** is an Godsend.
Good afternoon Elizabeth,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been kind and helpful towards you. We sincerely apologize about any intermittent service issues that you still might be experiencing. Please call us anytime so we can further troubleshoot or create a follow up appointment for you. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
I just had to work from home for a month and I had zero issues with your internet service despite taking courses and simulations for my call center job. I greatly appreciate the service and you guys are always really quick to assist me when I need it. Plus I call in to pay my bill and your call center staff are also good. Thank you very much and it's affordable.
Good afternoon Jayson,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been working well for you and that our representatives have been able to assist you with any concerns that you might have had. We hope all is well. We are always here to help. If you any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 3, 2020
Customer service agents have no idea what's going on or what was said to a previous agent. It's like there are no notes on the accounts at Mediacom. God forbid you move in the middle of a promotional deal. Your bill will be ** up and you'll have to call thousands of times to get it fixed. But before that you'll be called a liar and have it insinuated that you never actually had a promotional price in the first place, be given the run around, and then finally be told that they can't help you because the deal doesn't exist anymore.
Good Afternoon Alexcie,
I do apologize I did reach out and see if we could get the same promotion you had before the transfer. It was a special promotion for your area you were living and from what I was explained is not available in the new service area. It looks like it is a $10.00 price difference. I do apologize for the inconvenience if you were in the same market area, we could have kept it. If there is a competitor in the area you are in there is a different price point, we can offer. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I called to get a tech back out for a 2nd attempt to to fix Frequent disconnects and slow speed. He was very resistant to schedule a visit and insisted on taking me through rebooting etc. He was overly persistent trying to sell phone and tv service and had to tell him no 5 times making it clear I was upset with him not listening.
Good Afternoon Scott,
Thank you for taking my call. I am sorry your service issue was not addressed appropriately. I am glad to hear you scheduled a contractor and they have fixed your grounding issue. We have scheduled a visit so we can apply the proper filter on the line now for your Mediacom service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I needed telephone assistance twice in one day -- first to request a new cable be buried (think the work order didn't get turned in a month ago). I received information about logging into my account -- but I'm not very good at online things. A second call cleared that up. I appreciate the patience of the two service representatives.
Good afternoon Helen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to acquire assistance from the two representatives. We hope all has been well since. If you have any further concerns or issues, please reach out to us anytime. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Internet Problem was fixed, but in spite of my explicit request, my home network was renamed, requiring hour of reconnecting my devices and I later discovered I had a total loss of my MoAc network, which now requires another service call.
Good Afternoon Michael,
Thank you for taking my call. I do apologize that your WiFi information was changed without your request. You have made the decision to keep the name to what it was changed to since all your devices are already set up. You have also stated that the moca is now working. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Internet dropping. I have had several visits from different techs. Situation is still not resolved. Last tech checked lines and saw the drop out. Said someone was going to change something outside our home. Not sure it was done yet. Still seeing issues. As I was typing this it dropped out again.
Good Afternoon Perry,
I have attempted to reach out to you by phone. I would like to follow up and make sure the drop has been replaced. If you are still needing assistance, please call Mediacom customer care so we can further assist you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 3, 2020
I called around June 1st for you to repair the box in the back of my property. I called again June 26th and was told it was scheduled to be repaired that day. Still there has been no repair and this is July 3rd.
Good Afternoon Jerry,
I am showing there was a request to change out the pedestal sent over to Construction. I have attempted to reach out to you by phone to verify if the pedestal has been replaced. If you can please contact Mediacom's customer service department if you are still having trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Very happy with gentleman who came out to get me hooked up. Wasn't as easy as I thought it might be, but he had a great attitude and got it done. Not so happy with follow up. He had to run a new line to get me going, but it was cable was just run above ground. He said he put in a ticket to get cable buried and said it should be a few days. Haven't heard anything yet.
Good afternoon Terry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any delays with burying your service cable. Would you be able to message us your service address or account number so we can check the status of the line bury? We look forward to hearing from you and assisting you, thanks so much!
Christian
Reviewed July 3, 2020
Could not have had a better installer. Really. I'm an old internet guy and he explained what all he was doing. Not much has changed. :) OTOH you idiots cut my internet a WEEK later. I had changed the account from my wife's name to mine and somehow that triggered a disco AFTER the install.
Good Afternoon Scott,
I do apologize for the inconvenience. It looks like we started your service on 06-16. This is the day we stopped billing your wife but did not disconnect her account yet. The day we had the order to physically disconnect was on 06-24. I do apologize the disconnect has to be done to fully close the account. We should have waited to install your service on the 24th or put a note on the disconnect order. We do apologize for the inconvenience. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
When the employee came he was very cordial. It took an hour to install because of tech difficulty but he was patient and explained everything as to what was taking so long. He then took the time to answer all my questions and also explained everything on the remote to me.
Good afternoon Julie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the install went well and that the technician took time to answer all your questions. We hope all services are working properly and that you’re doing well. If you need assistance with anything at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 3, 2020
I am working from home and during the day the system seems slow. I have updated my modem and increased my speed and still wait for internet request to be satisfied. Please review Spirit Lake system to see how you can increase your capacity.
Good Afternoon Patrick,
Thank you for taking my call. I was following up with you to see if you were still having problems. You mentioned the last time you called us, while waiting you power cycled your pc and everything is now working fine. I show you are on the Internet 200. I am glad this upgrade is working for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I was without internet for computer, 2 phones for at least 7 days. It took 3 different trips in a 2 week period for it to get fixed. Unacceptable. I demand a 2 week credit on my bill. The last guy who came was good. I would rate him a 9. Thank you.
Good Afternoon Linda,
I am sorry you started off with us on rocky footing. I have sent over a request for an adjustment for your outage which should appear on your account within 48 hours. I hope everything is going well for you now. If not, please never hesitate to call Mediacom customer service for assistance. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Individual who connected us said that speed would be better with new wiring, but that he did not do that. After not being able to get some services to load, a second appointment was made and that service individual said that new wiring was not necessary. Speed test consistently show that we are getting around 20 mbps when our plan is Internet 60.
Good Afternoon David,
Thank you for taking my call. At your request I will be following up with you in August to see how the internet is working. I am looking forward to solving your internet trouble. I hope all continues well with your internet now. If you need to call customer service before I do a follow up with you, please do so. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Enjoy your internet service but you are actually higher than some companies. Don’t want the phone service but can’t remove without making my bill go up more. Started out paying 69.00 up to 95.00 now. That’s crazy. I have not done anything to make it go up and I live on a fix income.
Good Afternoon Linda,
Thank you for taking my call. Since you mentioned you do not want the phone. I reviewed and found a plan for you without phone and the cost will be less than what you are paying now. Thank you for letting me help you today. I know with being on a fixed income you have to really live on a tight budget. So I hope this helps. I am glad you enjoy our internet service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
No channels with high definition. Was watching like in 1970s. Technician was thorough, checking the outside connections, and then replaced the box that says PACE on it. The picture in HD was restored. I was happy with the service.
Good afternoon Martha,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear that our service technician was able to acquire a resolve for you and that you’re happy with the service. We hope all is well. Please reach out to us anytime for any further assistance. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Internet speed drops dramatically At 9:15 approximately in the evening. This was supposed to be looked into last time someone came by. I also thought someone would be telling me what they fixed. This occurred last night July 2nd. Someone should call me at **. Thank you Bob.
Good Afternoon Robert,
Thank you for taking my call yesterday evening. I looked up maintenance work we have done and outages in your area. The times you have reported the drops in service seem to be falling during those times. You stated everything seems to be fine at this time. We canceled your service call. If you have any additional questions or concerns, please never hesitate to reach out to Mediacom's customer service or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed July 3, 2020
We had issues with channels not coming in one tv but did on another. Since the cable box was replaced, it has worked great. The technician was very professional and polite. I've had Mediacom for a long time and will keep it as long as their services are this good.
Good afternoon Denise,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to help resolve the issue you were experiencing. We are always here to help and hope your experience continues to be positive. Please call us anytime if you have any further issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 3, 2020
The first tech was unable to complete the WiFi set up, because of an issue with the line from the street. Adam to the rescue! He got us set up; but the next day, it was out again. He diagnosed the problem and was back out to fix. He gave his personal number in case we had any more difficulties. It took 3 days to get it right, but It's been a week now, and so far it's perfect!
Good afternoon Victoria,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely about the install and any service issues you were experiencing. We hope things are now stable and consistent. We are always here to help. Please reach out to us anytime if problems are still persisting. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
We are retired on fixed income. We are getting new stations and price just goes up. At this time, with coronavirus and such, why? Many businesses are cutting cost instead of an increase of about $150 to people who are in their late 60's. Decisions will have to be made. Other sources or no service at all. We have been loyal customers for well over 15 years. It's sad!!
Good Afternoon Doug,
Thank you for taking my call. I am glad I was able to find an alternative for you to save $34.00 a month on your Mediacom bill. I know with being retired budgeting is important. We thank you for your patronage and don't want to lose you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I call to renegotiate the contract, I was able to get a lower rate due to a promotional offer, I was satisfied with the new rate, I like to keep my cable service. The customer service employee was very helpful.
Good Afternoon Manuela,
Thank you for keeping your cable service. I am glad we were able to provide you with a promotional offer that lowered your price to your satisfaction. We are also pleased to hear our customer service agent was very helpful. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I have been requesting a quote to get Media com brought to my house for the last 3 months with no success. I have called several times and every time they say someone will call me. I am a teacher and desperately need internet to connect with my students. I am extremely disappointed with Mediacom's lack of professionalism and follow through.
Good Afternoon Jill,
Thank you for taking my call. I am sorry that no one has returned a call back to you regarding installation of Mediacom services. There are notes on the account that are stating "NO PED AVAILABLE, AERIAL MAIN LINE STOPS AT SE 74TH&SE 32ND AVE." I have sent a request to see if there are any plans to build this to you in the future. I will follow up with you when I get an answer. Mediacom appreciates the interest in our services.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
The sound was not in sync with the picture when we were watching movies on apps and it was so annoying we couldn’t enjoy the films at all. This has happened before. The technician helped fix the problem quickly and easily.
Good afternoon Linda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear our technician was able to come out to repair the issues easily. We hope all has been well since. If you have any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Our installer ran into many obstacles and remained focused, friendly, respectful and did a fantastic professional job. Would recommend him to everyone one and the lady who took our original order was friendly and professional. Great work all the way around.
Good afternoon Sheryl,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installer did a fantastic job and that the lady who took your order was very professional. We hope all is well and hope your experience with our company stays positive. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed July 3, 2020
Customer service person very helpful and apologetic. Cable went out to me and neighbor over weekend and service tech came Monday and said weak to no signal at pole. Can only be fixed by bucket truck. Cable came back on Wednesday and now went out overnight again. Sending tech out Monday but if line problem at pole then will be another couple days for bucket truck again. Meanwhile, no cable!!
Good afternoon Theresa,
Thank you very much for taking my call today. We sincerely apologize about the repeat service issues. We will work on this and acquire assistance from our local field team in your area. We will keep you updated and keep in touch with you. As always, we greatly appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
For the channels I wanted the price was just too much for my budget. It seemed that internet was all I could afford and therefore for 200 gigabits or megabits the price still seem a bit high but I need it.
Good Afternoon Latasha,
I want to apologize that the cable service was out of your budget. Since Mediacom purchases content from entertainment companies the fees that we are paying for their content have increased almost yearly in the past decade. Unfortunately, those increases are transferred back to the Consumer. We have been forced to raise prices to keep our company going. There is a website mediacomonyourside.com. It explains why the cost of cable has increased. It's also an easy way for customers to learn what they can do to help try and keep the costs down.Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Works good but very expensive in this area. If I lived in city 25 miles from me it would be half the price I pay in my rural area. Internet is $92 month here but I have friends that live in Charleston and it is only $40. a month. Service is good, rarely goes down. Is pretty fast. Cable gets a great picture.
Good afternoon Linda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been good and reliable. Upon looking at your account, your internet service is currently priced at $24.99 and $11.50 for the modem rental fee. The other portions of the cost are from the cable services, taxes, fees, and surcharges. Please call us anytime to further inquire about service pricing and service packaging. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Had a question about billing. They explained the bill to me and I received the info that I needed. Great job. Received the price that was required for my internet use. Will be getting updated later on to higher speed and tv programs.
Good afternoon Roger,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were able to assist you with your billing concerns. We hope all is well. If you have any further issues or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Overall, we have had good service. However, I was unhappy when you dropped Antenna TV from the lineup. My wife would like you to add Discovery Life to the lineup. Otherwise we are happy with the service. There are no other issues for us.
Good afternoon Grant,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We appreciate all feedback and sincerely apologize about any dropped stations from your local lineup. We try our best to keep or add additional channels to our network but sometimes have to drop some either due to costs or contract negotiation issues. We will put in a channel request in for the network you mentioned to hopefully acquire it on our lineup one day. We hope all is well. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 3, 2020
We have the 1 GB internet connection and have only been able to get around 150 megabytes. We had a service tech come out and he said the modem that we were renting for Mediacom wasn't fast enough to handle it. Spent $200 on a new modem/router. It's made specifically for one gigabit or more connections. Still only getting about 150 MB.
Good Afternoon Joshua,
Thank you for taking my call and letting me schedule a service call for you. It looks per the technicians notes that an outlet needed to be rewired. I have attempted to reach by phone. I would like to follow up and make sure everything is working appropriately for you now. Mediacom appreciates your business.Warmest Regards,
Beverley Hiett
Reviewed July 3, 2020
I didn't know what Channels I had And after he left I realized I didn't have channels that I watch every day so when I called back I thought maybe they could just add him from the office. Apparently not. It's gonna cost me $49 and 90 something cents for him to come back out here and go to the pole and connect my channels that I want, I was a little bit disappointed in that but I guess it is what it is. Have a blessed day.
Good Afternoon Darlene,
Thank you for taking my call. I have adjusted the settings with you on your router to see if that helps. If you are still having service issues, please call Mediacom's customer service department and we can schedule a technician visit. We want to help you with getting your service issues resolved. I also put in a request to credit your second $49.00 charge. This was when you called back and added additional channels. Since you had called right back in questioning channels that were missing. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Our internet freezes and has to be rebooted almost daily. Tech comes out says all is well. He leaves and it fails again. A reboot fixes it but only after disconnecting everyone first. Very frustrating. Removed filters, replace cables. Nothing seems to fix it.
Good Afternoon Mary,
I apologize your services are still freezing. I do show that when a tech came out in late June. He found an animal chew and repaired. That response could be anything from a pet to a squirrel on the line. I have attempted to reach out and left a voicemail message asking if you can return a call back. If you are still having service issues. We can schedule a visit with you and check to make sure there was nothing that was missed. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 3, 2020
I had no issues for months and now that there is a problem with my tap. I have been ignored for almost a month. 2 techs came out and said I need a maintenance crew yet none have been dispatched. Every time I call in they apologize and offer another tech. Terrible follow up.
Good Afternoon John,
I do apologize you are still having service issues. I have scheduled a trouble call visit for July 24th, 2020 from 1pm to 5pm. The Technical Operations Supervisor and the Technical Operations Manager have also been notified. I look forward to assisting you with solving your internet service problems whether it is a maintenance issue or something else. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Cameron, who came to fix our issue, was prompt, courteous and efficient! He waited to make sure everything worked properly before he left. It was a good experience and I would recommend him to anyone needed a Mediacom problem fixed.
Good afternoon Susan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician Cameron was able to conduct the necessary repairs needed to fix any service issues you were having. We will make sure to compliment him for the great work he did. We hope all has been well since. If you have any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
Awesome service. We had to have a new remote and it was delivered in a great time frame. It was a newer remote so that was great. Their service is highly recommend. They have always been very appreciative toward their customers. I would never want to lose their service.
Good afternoon Christina,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services, that you would highly recommend our company, and that our representatives have been kind towards you. We hope all is well. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 3, 2020
We have internet, cable and phone with Mediacom and we’ve had them for years. Everything's fine with the quality of service.
Good Afternoon Mindy,
Thank you for your patronage. It's customers like you that make us feel like a family company. We are pleased you have been happy with our service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com