Mediacom Cable Reviews

The people I've dealt with at Mediacom were good and professional. The installation team was good too. They put everything where I wanted it to go. The internet is slow sometimes and interrupted once in a while but it’s okay. I watch TV off of the computer.

I live in a senior living complex, and their base supplier seems to be Mediacom. When I wanted to be able to record, I turned to Mediacom and got the box. When my box went bad, it took some doing. But they were persistent and figured it out. They got me a new box and it worked. At the moment, I just got home from the hospital and I can get my normal channels, but I cannot get Netflix and the other movie channels. Other than that, it’s been satisfactory. Mediacom has worked well, and my recorder works great.

In cleaning up old emails, I find this request to review a contact with Mediacom sent to me in December 2018. We were devastated by Hurricane Michael in mid-October and had probably called about any type of relief which might be available to us, as other utility service providers were offering up to 3 months of lowered rates, etc.

I really like Mediacom -- the customer service and the products. Everything is fantastic. The people were very courteous and always willing to try to get things done quickly. The service is topnotch as well. It's significantly better than the other cable services offered in this area.

The OnDemand problem has been resolved as far a I can see at this time. I appreciate the help that Beverely ** gave me. After 9 months of various help, I was able to use this service. Thanks for working with me to get this issue resolved.

I don’t like Mediacom as well as I like Comcast. Where I lived before, I could get Comcast, and where I moved to and bought a townhouse, I can’t get Comcast. I can get DISH or I can get Mediacom, and that’s it. The person at the store was super nice and whatnot, but it just doesn’t compare to what Comcast was. If I turned it on in the morning, it knew that I always watch Good Morning America, and it would turn on to that even if it turned off at night at another channel. And it was just so much easier to pull up shows. But I have no choice.

We've had Mediacom ever since we’ve been here. We’ve been here 26 years. They've been providing us with cable and internet services. And for the most part, they work fairly well.

I love the service, however as a person who is disabled, I was to say the least somewhat disappointed to find out that Mediacom does not offer discounted rates for people who are disabled and on a very limited income. However having said that, I am happy to say that they were wonderful in working with me as far as getting my balance down to $0 while I paid off their initial hook up fees and deposit! The customer service people (with one exception) were very professional and helpful. I guess in my opinion that along with a discounted program, a waiver of installation fees or half price should be implemented for people who are disabled or seniors on a fixed income who need to stay connected. My phone and internet are my lifelines, and my wonderful cable service sometimes is my only means of keeping up with the daily news and having a little enjoyment during the day with their great program lineup!

I've had Mediacom since 2013 and I just canceled about 3 weeks ago 'cause they went up on my billing. All I have with them now is internet. What I thought I understood when I got it was not what came to be when I called to keep the rate lower. It was my understanding that if I called back, they would offer me a new special, and they did not. When I got it, they offered me a special with internet and cable. When it expired, I was not notified. The city was working on the road and they knocked down my mailbox so my mail hasn’t been delivered. The city said they were putting me up another mailbox, and they didn’t. I guess Mediacom sent me a notice saying that they were going up and I didn’t know it. I called to say, “Hey, why is it $178 now?” They said that my special was over and they would not renew it.

Mediacom was the only company available in our area at the time that was providing reasonable service. We've had them for about four years, and the first three years were pretty great. We had excellent service, and there were no issues at all. But within the last year, we had more issues. We moved to a different location, so we had a lot of trouble with Mediacom reaching us and with our service. We’ve had fiber-optic cable line run through our yard and two of our neighbors’ yards for a year now. And I’ve called them about 15 times in the last year to try to get it fixed. Within the last two months, we’ve seen people out here trying to fix it. It’s still not completed. But whenever I do call, the customer service reps are always pretty friendly and they try to help out as much as they can. The local guys here are always pretty friendly too. It’s always someone else that causes the holdup.

Thanks again for the great service!

I moved into an area where Mediacom seems to be the only option for decent high speed. I ordered 1000mbps service. From the first day it was unreliable. Modem would reset itself every so often, and the speeds fluctuated from 200-900 mbps on their own network. After several service call, including one where I was flat out treated like garbage, I got a tech who listened, stuck with the issue and worked with me. You see, I am knowledgeable in the world of networking and did my research as to how Mediacom carries data for their 500 and 1000 service. Through a crappy OMFD implementation.

When I had a problem with my menu, they walked me through the problem and told me how to fix it. They had me turn my Wi-Fi off and then reboot it. Anyway, with their guidance, I was able to fix my menu problems.

In our apartment, we don’t have any other option apart from Mediacom. I got their number and called them, booked an appointment, and they were here the next day. The technician was smooth. The installation was like very few minutes job and it worked. The only thing was that I had an existing D-Link modem and they said that would not work. I didn’t know the reason why. It was working previously in some other location. They said that I needed to rent a modem so I did that.

Mike assured me of the exact amount owed allowing me to correct a payment showing in our checkbook in error by my husband who is not in good health at this time. We were very pleased with his understanding of my problem.

Email is horrible. Very disappointed with email. Very unpredictable. We have been with Mediacom for years and the service is terrible. The only reason I haven’t switched is because it would be a huge hassle with how long I’ve had my email.

Overall, I am quite satisfied in my experience with Mediacom, both from a technological standpoint and also with the overall excellence of the service I have received from the people I have interacted with. The main issue I have with Mediacom (along with many other companies I have to do business with) is the persistence of an avaricious ethic that shows no signs of abating.

I enjoy the speed. Tucker recently provided service and did a great job. He was very congenial and it was obvious that he knew what he was doing. I would definitely give him five stars. I'm sure he must be a valued employee.

Everything is great, I failed to inform technician to setup TIVO in other room but that just means I will be requesting another visit from Mediacom to fix the setup of the additional TV at a later time. Thanks for everything.

I'm really struggling with how to use more than one remote, getting On Demand set up. Is there an online manual? The technician hooked up the system but didn't review how to operate it. Or are there tutorials on Youtube?

I have had an orange, temporary cable for 6 months. It is a hazard as it impends cutting the grass. I called Mediacom three weeks ago and learned that the order was closed. The rep and her supervisor called the cable company that buries the wire. I am still waiting.

I am very happy with my Mediacom service. I have no plans to change my server. I constantly recommend Mediacom to friends and family. I also like the new voice control remote. When I have a problem I receive excellent help in getting it solved. I do not like talking to the Philippines as they do not always speak good English.

I like Mediacom. I think they should have a cheaper rate for people that don't use very much data. I have been with Mediacom for a while and I think based on my data usage they should have a plan for people like me.

The lady was friendly, positive and experienced in getting my wifi back up. Management material. Had me check modem, Then explained what was happening in the checks of my outage. Have always had court-est people handle my calls to Technical Service at Mediacom. Mediacom rates 5 *****.

Andy was friendly, professional, and competent. We appreciated him coming out so quickly and keeping to the schedule as promised. We were also pleased with the person we spoke to on the phone and how quickly we could start work on the issue.

He was very polite and fixed the situation quickly. He even showed me how I could do it myself if it should happen again. He labeled the connections for me. He never treated me like a senior and showed total respect. Wish I could get him if ever I need someone in the future.

I have to reboot my WiFi box at least 5 or 6 times a day because I lose signal. Even my 6 year old knows what to do when we lose signal because it happens so much. I’ve been with Mediacom for 4 years and I don’t feel the prices or service is any better...

I called to make an arrangement for my bill. I have never been "scolded" for being late before. She informed me that my account had red all over it because I'm always late. She is correct, I have been and that's why I downgraded my service but still trying to catch up. She told me there is nothing she could do for me. Was not nice at all. She said she couldn't even let me talk to collections because they couldn't help me either. Very disrespectful. Mediacom is expensive, I know that and so do others but I do my office work at home and it's the best. Want to catch up on bill and keep it. That service rep clearly wanted no part of my business. I believe she just wanted me gone. I did call and ask for collections after that. Told her my issue and was treated with respect even though I couldn't pay at that time. Plan to work on catching up and getting services back on shortly.

Pretty reliable and great speeds given the alternatives of 20Mbps (Mediacom download 47.03 Mbps, upload 14.31 Mpbs). However, there are some times it drops for a few seconds as I have trading software that needs continuous connection. Also, I don't appreciate how MC gives you one quote on services and ups the price each year.

We lose service almost every week, either phone, internet, or TV, sometimes all three. The price has gone up considerably since we got the service. We were supposed to save money by combining all three services, but now we are paying as much as we did before. Not happy, would not recommend.

Mediacom has got to be the worst there is as far as television service goes. I have problems at least 3-4 times a year and the cost for the service is outrageous. Customer service is not too bad but all they are there for is to sell you more services and set up appointments to fix things. They claim that for interrupted services you’ll be reimbursed but getting that is like pulling teeth. It cost way too much and I would never recommend them to anyone.

I enjoy Mediacom cable, telephone and internet but I will admit that I believe it's gotten pretty pricey. I have had friends switch and I never wanted to go through the hassle and I am a very loyal person but we are retired and I do believe that I will be calling to see if my monthly bill can be lowered to something more reasonable and affordable. I have been a customer since cable TV first was offered and before Mediacom came into existence. Thank you for asking my opinion!

We have called 4 times regarding the TV guide not being correct over the last month. We have been told each of the first 3 times they will fix it and call when it is corrected, which it never was. The last time we called we scheduled a service call to come out and fix it next Saturday. So we will see if we can get it fixed after a month of having it installed.

We were up for our one year renewal and the price had gone up about $40 a month. I called to see if we could work something out on the price. The person I talked to told me that he would renew me for a year at the same price for internet and TV as I was previously paying. However he never told me that he downgraded our TV package. Now after numerous calls to the retention department they will not honor what I was told. Of course there are no notes in the system. Very, very disappointed in the level of service I was given.

Most of our use is internet and a little bit television. The internet isn’t all that good and reliable. Also, it seems like the cost is going up, so periodically, I call to try to negotiate a lower rate. We have phone only because if I try to get out of the phone, they kinda charge us Triple Play. We gotta have all three service but we don’t really use the phone. We had 3 TVs hooked up and we had some issues. The technician came in and he was excellent. Although he was representing a small portion of our dealings with Mediacom, he did his part very well.

Your WI-Fi is amazing. I haven't had any problems with it and it's very fast. I really don't know much about Wi-Fi but I'm still having no problems. You are the best. I'll most definitely tell others about my experience with your services. There are no flaws. Keep up the good work. You won't be losing a nice man that totally loves your services.

I placed my order back in February. Twice individuals have come to install and there is always some reason they can't complete the install. No one ever calls back to ask if they can follow up on my install....poor poor customer service.

At first had a great deal of problems: (1) Excessive tiling of TV picture every time we initiated our computers. (2) Were losing wi-fi every day; had to unplug and re-plug modem every day. That was corrected recently so we are happier with the service. BUT, personally, would desire NBA Today station.

My service has mostly always been good. Although I can't see waiting two weeks for a technician to come out. Why when we have been loyal customers for many years our rates keep going up and have to be renegotiated. New customers get their services next to nothing. Loyalty should count for something. Instead of always paying more.

Mediacom recently altered the entire process and procedures for using Tivo. It is horrible!!! You cannot find the basic menu to locate the task you want. The print is now so small it is unreadable. It does not confirm or verify that what you selected is actually what will happen (it used to do this). I am extremely disappointed because they never even gave us a choice. When I called to complain, they said they were getting many complaints.

During a recent tornado here in Jefferson City Mediacom did a fantastic job of getting their system up and running so we were able to keep informed about the storm and what was going on. With all the havoc created it was important to keep with road closings. The staff of Mediacom was working throughout the nights for many days to service our community.

We downgraded our cable package to get rid of the movie channels, when we did that our local channels went out. Mediacom when in error doesn't work around the customer's schedule, we're expected to work around their schedule. I had to take off work to get that issue fixed and then that same evening our internet went out and had to mess around with it again.

Every time I come over here to Indiana, Mediacom is the internet that I get. My experience with their sales team was good. I got internet because I like it, and I also got their phone service. The installation was good. The guy did his job and he got delayed because at first he was having a hard time installing the router, but he explained why it was taking a while. I am satisfied with Mediacom's service. The internet is fast. I use it to watch Netflix. I already recommended Mediacom to my co-workers.

I've been with MC for a year. I contracted with them for 100 Mbps. NEVER have I ever gotten anywhere near 100 Mbps. I've done regular speedtests both with ethernet cable and wifi. I get around 20 - 40 Mbps. I've told Mediacom at least a dozen times I'm not getting the speed I paid for. Twice they've sent out technicians who make bogus technical observations. How do I know they're bogus? Because after they've "fixed" the problem, my internet speed remains the same.

Our service is spotty, sometimes we have to restart, especially around dinner time. At times doesn't work well. Not happy with price. Higher than other people we've talked to with other companies. Thinking of getting quotes from other companies, in our area, looking into that this week.

I’ve had a lot better service elsewhere but I’ve also had a lot worse. Internet goes in and out constantly when I’m watching Netflix, Neighbors claim the same thing. Usually at night though. Hopefully they get it figured out soon.

I enjoy Mediacom TV -- although I only watch a few channels regularly. I would think Mediacom would have much more business if customers could select which channels they prefer and be billed accordingly. There are so many that do not interest me. Is that at all possible?

This is a solicited review of Mediacom service. This is for Internet only. Normally I would rate my Mediacom service as 4-Stars. This is because I have received above average service from them. It started with a difficult installation and has continued. I have always considered Mediacom's rates to be high on a price to value ratio. However, when I recently called to check on upgrading my service I was offered a package that lowered my rates and raised my speeds. I now consider my Mediacom rates at or below the average for my service. That gives them a fifth star.

This was my second try to have someone to help me make a username and password so I could access my account. The first person gave up and said someone would call me tomorrow. After about three days some did call me. After perhaps 45 minutes or one hour the second person did figure out how to make it work. Something that should be so simple shows me how dysfunctional your system is. You need to believe in the old saying, Keep it simple.

I left work 5 hours early, drove 4 hours to be at the appointment I made a week before. I agreed to let them reschedule, after the tech decided it was easier for him to drive the other direction that day, since I was already here now. The next day I waited all day for my 8 am - 8 pm timeframe for the appointment. Just to have no call and no one show up by 8 pm. I called and they tried to schedule me for the next day after I would be 4 hours away again.

Your internet is great, I have with the company since 2009. I have no complaints. I referred many people to you guys. I deserve discount for that, so that I can stay longer with you guys. I think we will do a good business if that happens.

It's been good and bad with Mediacom. We've been with them for a year and a month and there have been situations where we lost our connection. My husband wasn't able to watch a baseball game that he wanted to watch and I wasn't able to watch a golf tournament. We called and in one case, it didn't get resolved 'til the next day. Hopefully, we're gonna get a credit for that day because when you can't watch anything, it creates a problem. The major channels were knocked out that day. We come from a place where we had DirecTV and we didn't have that kind of a problem.

Mediacom has always given me good service. Service techs has always be polite, on time before they call and give us good service and information. Very pleased with Mediacom. I like Mediacom as I have it with my computer and landline phone. I'm on a fixed income so I hope my monthly rates do not go up or I will have to cancel my services with Mediacom if I cannot afford it if the rates go up. Thanks, Terry

Mediacom went above and beyond!

I need internet for my work and my son uses it for his Xbox as well as for streaming internet content or watching tv. I have Mediacom for my phone and internet, and they are very good, but I’ve been a customer for so long and I’d like to be updated enough on better deals. Also, parental control on the router used to be a feature, but now it's no more and that's a problem for me. Still, Mediacom's technical team is good. It’s quite lengthy, but there’s support. I’ve had a problem a couple of times, and they’ve always been able to help.

When switching from my previous provider, had high expectations concerning quality, cost/value and programming, this was not met. Sound quality varies greatly between stations. Programming ie. news stations choice is lacking, OANN is desired and variety of religious programming is also desired. The picture quality is outstanding. Internet download speed is outstanding. Phone service is more than adequate.

We've had Mediacom for so long and it's been good. We've had a little problem with our cable from time to time, but it always worked out. The reps have been very nice too.

The person that I worked with in your retention department worked with me very well, but your installers would not do the work that she promised and assured me that they would do in the relocation of my new tv. Obviously you must have a political game between the 2 departments. Also the weather does affect your programming and often results in scrambling of the picture.

When I first called tech support I explained I wasn't very tech savvy at my age. They took the time to make sure I was comprehending and explained what I should try before calling in which has keep me from having to call in a few times and in return made me feel pretty good about myself being able to solve the problem. Every time I call they teach me something new.

Every morning and sometimes more during the day....especially around 6 pm the internet just goes out and you have to reset the modem. People have been here to look at it and it's a ghost. Am I happy? No. Do I have choices and options of fixing it from the company? No. So until someone comes along with a better solution I will just hit the reset button. I would however like my bill adjusted to show interruptions daily in the service.

I have been a Mediacom customer for close to three years now and have recently had multiple off-putting experiences. It started with a bill increase without warning and no help on trying to resolve the issue when I called customer service. I was even transferred to a supervisor that was more willing to cancel my cable, internet and phone services than help me find a solution. I called back a few days later planning to put the cancellation through and spoke with a wonderful representative that was willing to help me find an affordable promotion to stay a Mediacom customer. At this time I am still unsure if I will stay with Mediacom services long term but I will fulfill the new promotional contract I have agreed upon until costs unexpectedly increase again in the future.

After several issues of disputing a account opened by my ex husband in my name I still ended up paying the past due and not receiving the proof that I need to pursue charges I still did not receive service. The first appointment the employee asked for money from adult who was only here to supervise set up, the next time they were 5 hours late, no fault of theirs from lack of employees, and could not complete set up and the third time they were a no show because someone on the online end canceled the appointment for a unknown reason to me and the service helpline. So needless to say after all of the above I still do not have service and am not impressed at all by Mediacom.

We had two times that we lost computer and phone services about 10 days apart. We went without such services for about 3 or 4 days. Great problem as I fax by "disability" reports into Des Moines, and could not use my fax due to phone connection being dead. E-mai, which I also use for work communication, was equally unavailable. Calling Mediacom does not seem to accelerate any fast answers or help. Had to wait the first time for a technician 4 days.

I called about a music channel that had some interference. Tim was very helpful and immediately responded to my problem. He was able to fix the issue to my satisfaction. Since we listen to these channels frequently, I appreciated his prompt response.

I just wanted to share with you how happy I am with the service Mediacom provides. I have internet through Mediacom and it is the best I have ever had in the state of AZ for the past 23 years. Tops CenturyLink and Cox. Not only is the service excellent but their customer service phone line is exceptional. Thank you Mediacom.

After the installation process, there was no instruction on how to log in to my new WiFi network. The network is password protected and the tech could not Figure out what the password was. Somehow I am using the Wi-Fi network from the previous owner of this house.

I’ve been a Mediacom customer since 1988 and I have had hundreds of phone calls over the years about different subjects for different issues. I got fed up with the cable pricing value equation that I cut the cable December 31st of this last year. Also, I had many technical issues when I was canceling my service. The regional manager was involved and I was without service for a couple of weeks because one of the Mediacom technicians had disconnected my line without telling anybody. It was quite an interesting process to go through to figure out why I didn't have broadband service. Although I was satisfied with my experience and the reliability was good, the pricing didn't justify continuing with the continual price increases of Mediacom. It was not a good value. I finally got pissed off and quit.

Why do I not get channels 728-9? Others do get these channels! I receive good quality other channels except I almost cannot see the channel number on the bottom of the station-please advise how to get these channel numbers at the bottom of the screen.

The issue has been resolved. A new box was mailed and a technician installed it.

The Tech. took time to listen to our description of our problem. He found and corrected the cause of the interruption in a short time. He took time to want he had found and explained in simple language the correction.

Some channels I watch are pixelated - others are not available. Reset signals were sent and within an hour all was working. The promised phone call to confirm resolution never came however. The support staff with which I spoke was helpful and courteous.

We are very pleased with our TV reception, phone service, and internet service. Our only disappointment is that we don’t get several sports channels that we used to get with Comcast: ESPNU, Golf, NFL, NBA, and MLB. The billing service is very easy to read, which is nice.

In the past, Cynthia ** had been the only person who truly understood my Q's and gave perfect answers, but when she was not available, I got Jody who also had been there a while and truly gave me super-clear and terrific answers to all my Q's, and set us up ahead for our appointment to hook back up upon our return to the north, including plan info etc.

After over 30 years at this address paying from around 70 bucks to almost 100 bucks for basic a month, just got tired of it. My wife and I still work a lot and do not watch much tv anymore, So we had it shut off.

Happy with install and happy with service. Mediacom was less money than what we were using so that is the big reason we changed to Mediacom and that we were able to hook up more TV's without having to pay for another receiver.

After an initial contact by Mediacom which was pleasant, but didn’t resolve my issues, I again contacted their customer service. This time the young lady took the time to check what the wifi problem really was, namely that I had 17 devices on a 100mb bandwidth. This apparently splits the bandwidth to 5 mb per device, whether I am using them or not. By upgrading to 200mb it solved my wifi problem. I still have an issue with promotional rates going away, and having to be renegotiated periodically, but it is not just Mediacom but the industry in general that does this so I guess I’m stuck with it. Overall I am satisfied with Mediacom’s service, just not happy with the rate changes!

Updated on 08/28/2019: I have been working with Mediacom for several months and now turning into years about my service at my residence. I have had numerous technicians out to my residence even a supervisor at one point. Again my speeds are at 5.6 Mbps when I am paying for 100 Mbps DOWNLOAD. This is a bit ridiculous and when a technician comes out it works for a few days and then another technician has to come out. When is this going to be fixed and at a reliable speed that I am paying for. I am sitting on hold as we speak to yet again send another technician out to my house.

We have Mediacom phone and internet. When they work, they work well. Every month or 2, some part of it stops working, usually on a weekend. Sometimes unplugging/replugging works. Sometimes we need a service call. The vast majority of the techs have been very helpful and skilled, and then it works again for a while. If my car broke down this often, I would be looking to trade it. Whenever you change anything in downtown Cobden, you might as well send someone by my house to see how that is going to play out.

Tivo box not working, no power. It is taking much too long to get the Tivo box replaced. I called to get an appointment and was given a date a week away, May 29th. I received an email late on the 27th that the appointment was changed to the 28th (the only time that I was unavailable). I immediately called to find out my original appointment was gone and it would now be June 3rd before I would have tv again. This treatment is really unacceptable.

Mediacom was an okay service until we cancelled with them. I returned all the equipment in 2 boxes. FedEx arranges to come pick up our boxes so we didn’t get a tracking #. Mediacom said we didn’t return the internet modem and I can say with 100% certainty we did in fact return all of it. The only other thing I can think is a year prior, they sent us a new modem that was better and the tech took the old one and maybe the old one never got returned properly. Our account ended up going to collections because I refuse to pay $150 for a modem I know I returned. The Business Bureau will handle since Mediacom's customer service was not helpful at all and unwilling to provide a number to get into contact with a manager or someone who could help look into our account. As a result, Mediacom will NOT be getting our business again, and I would not recommend.

Lida was the person who initially took my call. She was very unhelpful, frustrating and maddening! When my daughter realized that I was agitated, she took the phone to deal with Lida and was soon angry as well. Lida constantly talked in circles, repeating the same meaningless filler wods and refusing to let us speak with her Supervisor. We finally hung up on Lida, called back and spoke with a very courteous and helpful Britanny. Britanny was very professional and did the best she could to assist in my understanding of the billing issues. My overall experience with Mediacom is very unsatisfactory and I will discontinue my relationship with Mediacom at the end of my current contract, which is May 08, 2020.

The service is fine. The outages are minimal. But you seriously take advantage of the rural customer with your $92.12/month for only internet. It's absolutely wrong!! I think a more respectable cost is somewhere around $40.00/month. Since you made the effort to contact me and I reciprocated I would like a specific response. Thanks.

See above, canceled service because they charged two months for when I re-activated after the hurricane and never gave me credit for the first month of the hurricane. Also, price kept increasing and was too high for a weekend home use.

We absolutely love Mediacom. Their prices are lower than compared to satellite and that even includes after the ”new customers” deals you get with anyone. You may think you’re getting a good deal going somewhere else, but dollar for dollar, after those “deals” are up, Mediacom prices are still lower. Reliability is a solid 99.99%. We rarely had any issues. If there was an outage, services were back on very quickly.

I guess I just dislike your service all around. The price is too high. Most of the channels I want as an African American I must pay more! Plus my husband put in a service call because your equipment is garbage! Am just ready to throw away the whole Mediacom!

The TiVo symbol and bottom no longer lists the programming. We called to figure out what was happening. Nothing was resolved. In order to resolve it, we have to wait two weeks. Someone was supposed to call us back and never did. I don't have an issue with the person that helped us but with Mediacom in general. We have Spectrum at our lake place...no problems. We have been loyal customers for many years now but we are rethinking our choice for programming and internet.

Tech support (on phone) identified a problem with Mediacom service and recommend a service call. The tech that showed up was late and very unfriendly. Problem was not resolved. I was erroneously charged for this service call - also charged a late fee. Charges are disputed.

We lost service on our two TV's, at different times over the last week. The technician who responded was very diligent in trying to fix the problem, which he stated was a problem in the Mediacom service entrance box on the outside of our house. He was not certain that the fix was permanent, but said we would know within 24 hours (he was here yesterday afternoon about 2 p.m.). So far, the bedroom TV seems to be working, but the main set in the living room does not; it will turn on, but is frozen on a screen that we can't remove. The tech indicated that there may be a problem with our cable box as well, but he wasn't sure. So far, we are not satisfied with our experience. You may contact me at **, as we are leaving today for a week out of state and will not be able to schedule a return service call until we are back next week. Thank you.

Please send people that know how to install it. 1st time 41/2 hrs. Ask them to leave. It was late. Couple months later had a problem with DVR. No longer used this model. Had to go to TiVo. Nightmare. They installed it. 2 hrs later said completed. 45 min later after he left not working. 2 hrs on phone with a very helpful lady. Fixed it. Now we tolerate pixelating off and on.

What stands out the most is the very very poor installation, everything else is good, set for the very poor installation. Poor installation. Internet speed is gray, cable is a little iffy, if the weather's bad it’s fuzzy but that could be due to poor installation. Cables run across, my floors are put away, just poor poor installation.

Internet was always down for maintenance. When I would call in and speak with someone they would always have an excuse and long time frame of when the problem would be resolved. They would never mention the option of getting reimbursed for the time the internet was down, it was always the last thing I ask for before getting off the phone. Dissatisfied Customer!

I pay for 100mbps but speeds are very poor. Multiple calls to the customer service didn't work. Someone came to check and still couldn't fix the speed. I am thinking about moving to CenturyLink as they have consistent speed and is cheaper.

I called at night because a program was stuck on streaming. Got someone in the Philippines who could not help me and made an appointment for 4 days later. The next morning I got up & TV was working, cancelled appt. Repeated this twice. 3 time I was disconnected 3 times in a row.

Akeem arrived right on time, he was very polite and professional. I am 61 years old and do not understand all this technical stuff, Akeem took the time to explain everything to me and made sure I was comfortable using the products before he left. He also cleaned up boxes and plastic wraps, and as soon as he entered my residence he put on the shoe wraps. Akeem gets 5 stars and made what I thought was going to be stressful very easy. Thank you. - Betsy, girlfriend of William.

Customer service was very poor. Ongoing problems with service. Requested multiple service calls and the techs sent out were not knowledgeable or helpful. One of my payments was credited to someone else's account, and it took several months to get it resolved. This after making phone call after phone call and sending several emails. I had no choice but to use Mediacom and now that I have moved, I am grateful that I have other options now.

I'm a software developer and engineer and I do internet with Mediacom. I did the installation myself and it was easy for me. I use them for internet and streaming and I'm able to do what I need to do even though I don't get full gigabit. It's cable, so I expect that. Their email service also gets hacked all the time and we have outages, but I do web development remotely and Mediacom works perfectly. Also, I go right to the technical people when I have questions and it worked out well on my part. They've always been responsive.

I've been with your company 4mos. I was informed when I paid this month's bill that every 3 mos I would have a equipment fee increase. That is not what I sign up nor locked my price in for a year. If I wanted a $200.00 bill I would of stayed with former company with better service.

Hidden charges terrible service and customer service had to pick up my own modem cause they messed up first one and had me wait a week to get new. Terrible service. Bad bad bad. Never again will I use or recommend service....

I did not have any experience other than our cable signal is bad and pixels and freezes every day multiple times. Please do better to give your Customers the services you sell them and charge a premium price for. I do not believe your customer service is your strong suit or is your product. The only reason I am still a customer is that the other alternatives are worse.

We called and explained the problem. New remotes we sent. They don't work either. Voice command feature is very helpful for people who are dyslexic. We were told that if new remotes didn't work they would send someone out for service. No one has ever checked in. We have been busy setting up our new home and working other projects. Our service is sometimes static ridden also.

Response is for experience from initial phone call. Not the service representative that came to our home. I was told many untruths by the person that answered my call as well as her supervisor. We drove 45 minutes each way to our "local" service center. The woman there was very pleasant but never has the equipment that we went there for and not expected to be knowledgeable in what we were there for. A wasted trip. The technician that came to our home was able to replace most of the hardware but could not answer the questions we were told to ask him. You need more technicians because it took days to wait for an appointment time. Will have to make another appointment if HD box fix eliminates the problem to replace the other box.

I have internet with speed boost and it's very poor service. We use streaming services (Netflix, SlingTV, Hulu) and the video quality is either poor or cuts in and out. I used to have Charter in Stlouis and we never encountered these issues with them.

I do like using Molli for texting help but overall I'd like to speak with a live agent on the phone when needing help with our cable. I'd also like our channels to work properly all the time. For some reason they tend to fade in and out then eventually correct themselves.

General dissatisfaction with Mediacom customer service, troubleshooting in the home, etc. This has persisted over the past 30 years. Many of our friends and relatives have the same low opinion of Medicaom. We all wish we had another cable company operating here in Cedar Rapids.

I went to my local office and was told that the Tech. would show up on Wednesday. I never received a call nor did he show up this is the first time I received something from your company. That is why I really don't care for Mediacom. I had you before and I always had problems.

I called due to loss of WiFi signal. The service person said that there was too much loss from the cable from the outside wall box to my room feed. He relocated the Mediacom modem (replaced it with a newer version) and then said the feed wire from the street to the house was too lossy. He jury-rigged a connection from the street box to my house and said that another crew would come by in a couple of days to rewire the street connection properly. But, he messed with my SCE power wires, and broke the Common wire from the street to the house! We had very strange power surges that night. I called an electrician who advised me to call SCR right away. I did, and they came out quickly to rewire the Common wire to my house. I could have damaged my appliances, lights, and electronics due to this careless act by your service person!

I have the local tv, 200 mbps internet, and landline bundle and it’s been a good steady rate ever since I started. The internet doesn’t short out much which is a super plus for me! And also the fact that I can watch HULU, Netflix, or the Youtube app anytime is awesome.

We are paying way too much for the time we use. Lower it to the amount of usage folks use. Some people who do not work are online all day. Otherwise we would be OK with this service. I got a bill for two months for $80.00 and that is outrageous. My water bill is $40 a month and we have a beautiful backyard and a lawn in front. Cut back on your bill. Mike

Mediacom has it ups and downs - sometimes provide good service and sometimes it's mediocre. I have used Mediacom for many years because they offer 6 months service for the snowbirds. The costs of installation should not be so high. Their invoices should be easier to read. Staff is mostly friendly.

My experience has been much less than ideal, for the price I pay for the Xtreme package. The signal is lost many times for days, and the pixilation problem occurs for days as well. I missed the series finale of The Big Bang Series Show because of this problem. :( It is the only TV cable service in my area, so I have to take it or leave it. Internet service is pretty good.

Instance 1: Ordered services with the business promise of a gift card 90 days after service. Nothing. Called multiple times to get it cleared up. Nothing. Lied to on multiple occasions, as in representatives claiming to have sent an escalation email about the situation to get it “reviewed”, only to find out that isn’t even a thing. Instance 2: ordered home security with a product delivery date of 2 weeks away, on a Friday, and the installation to take place on the following Monday.

I have been a member of Mediacom for most years since 1982. Why do you give everyone different rates? Why do you not reward people for being members rather than Jack the rates up after a few years? Unanswered questions.

It was installed. Not working. Came back. Replaced box. Internet work when it decides too. Ridiculous to have to plug and unplug constantly. Kitchen tv tells me to go room with main box. No. Half the channels do not work. Not happy customer to say the least. Would not recommend your service to anyone. Guess what. Connection lost. Cannot send my survey.

The man who helped me was pleasant, polite and helpful in my need to adjust payment on my account. He offered ways to also help update my plan, which I found very helpful. Good frontline person. If all of your telephone personnel are this informed, polite and helpful, then Mediacom is in a good position to retain and add customers.

I have been a satisfied customer for as long as it was available in the Dawson area beginning with TV service then adding phone and internet service. The cost of this continues to rise so that is a disappointment to me since I am on a fixed income. The biggest frustration to me was when I made a move to another home in Dawson. Although I called and scheduled in plenty of time I was without all services for over a month. I was given several dates but no one showed up. The Mediacom was into the property so it didn't take them long once they came. I think the problem was with the scheduling end and not the servicemen.

Next to impossible to set a time to meet your service call requirement. Need service on internet but can't set time that would work for me. I cannot work with your five hour window. I am not getting the Gigs that are required to have streaming for TV. When I call I have be told there is nothing that can be done.

It took a long time to get our service installed. The first time the tech did not show up at planned time. The second time we could not make a phone connection and customer service could not reach him or his supervisor. Finally he showed up at my house. The installation went fine, but then our stations didn’t match up with the numbers on the guide. That went on for a week or so, and I made several calls to customer service to troubleshoot to try to resolve the issue. It was discovered we had the wrong kit delivered to our home. Finally during another call to customer service, it was figured out the incorrect zip code was in the device, which was causing us to get the wrong channels. So, this was how we started out.

More money for less service. Why 40 word. I think it is clear what I am saying, ok. So I get the runaround. No one understand what I am talking about, and they say this is their policy and it looks like the customer don't count.

When contacting customer service they are most often helpful. If the issue is service related, they are always falsely apologetic. I have learned since subscribing that Mediacom says what they will do but has yet to do what they said they would do. The techs are usually competent and professional. The cable buriers at best, cordial but most of the time indifferent. Many people on CR-1 have very negative thoughts about Mediacom. I and many others feel the customer is not important, only the subscription. The service is good when it works. The customer service terrible.

I went 4 years with having to continuously reset my internet once or twice a day modem and have had countless calls for a tech to come out and all they ever did was say they fixed it or it is ok and I'm pissed because of it. I finally demanded a new modem and it still took the tech twice to replace because the first one came out and said I didn't need a new one after I was told they would replace it. The second time it was replaced and I have not had to reset in months. I'm mad because I paid for my service to be upgraded because that is what I was told I needed to do and it still didn't help. I have been ripped off for 3 years or more from Mediacom. It is funny how it all works good now. I have a good notion to take the company to court for this. They have flat out took my money for 3 years pluss and I did not receive the service or product I was promised. It is all on record the times I have called. Thanks.

I had 3 interactions. 1--Trying to install their network protection software. 2--The cable/internet signal went out due to a bad connector. 3--Trying to find and pay my bill on the website. Overall impression: Service people are nice and fair. The website is not very intuitive. It is hard to find basic things like virus protection or billing. They interchange key phrases such as ID/Login/Account number.

Mediacom could not install cable in our home? We live in a condo and the technician had a problem installing because of downstairs neighbor. We had a problem with this because the former owner did have Mediacom in this space!

Mediacom works as well as any internet but several of the techs are slow or unknowledgeable and took an extreme amount of time for the install. I compared this to several of my other installs in other states during the same year. It's pointless to ask for reviews and satisfaction surveys as Mediacom is a monopoly in Sussex Delaware.

I had cable installed in October of 2018... with the hopes of getting my $200 gift card in Jan. Well here it is almost June... still no gift card, I'm having to call every 10 days or so to light a fire under someone's **.. to only get the same lame response... "Sorry ma'am. I will send an email to the correct department and see what the problem is". Here's the problem. You can do your job. It's a gift card. No one has said "I'm sorry. Let me see what else is can do for you". How about cancel my service. It's not worth the headache...

I recently added home Wifi so that I could watch Netflix. The guy who came to install it was very professional and courteous. He had the system up and running in no time. I had some minor problems at first but it has worked great since. I have also called to change the plan I have and it was taken care of immediately. Thank you for great service!

When the internet is working it’s great but when it’s not working it’s terrible. I feel like I pay too much money to keep having the same problems every other week. I feel like if I can get that issue fixed my experience will be great and I would recommend people to switch.

I think the overall cost of Mediacom service is too high. The TV selections are OK, but not great for the price paid. The high speed internet is oversold. We recently upgraded to 1GB, but even after having 4 service technicians visit the house, we are still not able to achieve close to this speed.

I was very unhappy with DirecTV. We sort of played a round-robin until I got set up with Mediacom. The rep was excellent. We got cable TV, Xtream, internet and landline phone. The installation was good. We were trying to keep our original landline number instead of changing after 40 years and AT&T wasn’t gonna let that happen. They helped as much as they could at Mediacom but they lost to the big guy. It all went on without a hitch as far as Mediacom was concerned.

The only complaint I would have is it’s too expensive. Otherwise I haven’t had any problems. I have heard complaints from many friends, and don’t know why I’ve been so lucky! I don’t have anything else to say about how great you are.

1. If I have connection problems, I have to spend too much time with computer assistance before getting live help. However, there are times when computer assistance has solved the problem.

I repeatedly try to sign in to my account but am unsuccessful. I know my account number, my PIN number, my network name and password. No matter, I can't get in. Prompts are confusing. E.g., when the direction is to enter my account #, I do so and the response is "not a valid email address.". I enter my email address and it doesn't work---all goes downhill from there. Having access to an account is a convenience for me; I don't need it for payments which are automatically deducted from my bank.

I switched to Mediacom 1 year ago as I was quoted 2x by your Customer service dept that my bill would be $135/month for the 1st year and that it would go up $20/month for each of the next 3 years. I might as well have kept DirecTV for your tactics on raising my bill are no different. I was being faced with $190/month bill had I not been forced to have TiVo removed in order to lower it. I'm not making this up. Your company has repeatedly raised my bill after being promised I would be $135/month for the 1st year and $155 for the 2nd. I'm obviously paying more and am not happy about it.

Logically, the price for service should be going down with the increased number of customers yet this is not the case. also, I believe there should be a decrease for older, restrictive budget folks. Your auto service is time consuming & unhelpful. There should be an option to get technical service with greeting. Since you are the only service available, I have nothing to compare to.

I really enjoy that Mediacom is available 24/7 for support and they do a good job of getting technicians out within a reasonable turnaround time to fix any issues.

I am paying for 200mbps and only getting 50 60 Mbps 80 % of the time. I cannot watch TV in back bedroom unless I get the 200. I have had 2 service calls so far and I'm not going to call again. Even though I have paid for installation fees still can't get decent service. Shopping for new service.

Should be rated #1 on the Gulf Coast. Very prompt response time, professional service techs and installers and great signal strength. They keep you informed every step of the way while they are resolving your inquiry and don't stop until you are happy. Keep up the great work Mediacom!!!

The main reason I chose Mediacom is for the speed. I think the service is overpriced. In order to get a better rate, I have to do a trial of additional services which try to "sucker" me into a higher rate in the future for services I do not want. I definitely will search for other suppliers if I have no choice in receiving lower rates.

I am visiting my family in KS for a wedding and can't receive any emails on my computer. It keeps giving me an error message and I don't understand why. I have been a loyal customer since 1994 and have this problem every time I am in other states. Don't understand why this always happens. I have had to purchase a smartphone and a plan to be receive emails while on the road. I can't even send this message to you. Why????

5 out of 10 times I need to call up customer service to have them reboot the modem on their end to get my internet service back. Sometimes it works. Other times I have no service for a few days. When it works the streaming is good.

Our internet goes in and out all the time. We are paying a lot of more for it. We are paying for a download speed of 100 (which is extra money). If you have other options, please consider them. Mediacom has been aware of our issues; yet, we have seen no change in service and no compensation for lost internet.

My internet is supposed to be the step just under the 1gig service yet I do not receive those seeps in reality never got modem upgraded when I upgraded also why the same set of channels multiple times. I only want the H.D. channels I hate being forced to get them in other languages and in standard and s.d. when all I need and want is the HD. I'm forced to take audio music stations that I don't need or want. Mediacom gets away eith charging the outrageous prices they charge by forcing you to take on unneccesary items in your channel lune up just yo get the actual networks that you do want. I go back and forth every day weather ir not to switch to Dish because 200 dollars a month is outrageous to pay for internet and cable with DVR service which is something that should be provided automatically anyways because everyone else gives you the ability to do this without the additional charge for equipment to make this service possible.

On March 11, 2019 I was reviewing my Mediacom bill. I noticed an increase and called to ask why. We reviewed the bundled charges and I learned that I am paying for phone service I do NOT want or use. I have to keep my land line. In the end I was told this is the bill. And I am paying for service I do not use. I don't want to quit Mediacom, but it is tempting. I just wish you service companies would not hold us hostage. I just wish you would treat us long term customers with a discount like you do new consumers.

I was happy with installation of my Mediacom service. However, I was getting a delivery at the same time and neglected to learn how to record. Your customer service people know absolutely nothing about how to help me. The First Lady hung up on me. The second man just clicked on his computer and couldn’t help. I called to see if I could get Netflix for free as my install was just a few weeks prior to your offer. I was told No and There Shall Not Be Exceptions. I still don’t know how to record and I pay for Netflix. You have no idea how frustrated I am.

I am thankful ConsumerAffairs was able to put me in contact with Beverley ** at Mediacom. Without Beverley ** involvement I'm certain my service would still not be connected as I was unable to get any movement with the contact process Mediacom has in place. Phone only.

Really a dirtbag of a company. Lie to customers, and not reliable business. Don’t fulfill their promises. Half installed equipment, never returned to finish the install of the equipment. Billed for service that I never received. I will never recommend them to anyone.

The women that helped me set up this new account was very friendly and accurate. She explained everything to the fullest. We have had your service at 454 4th St. SW prior to our move. Our service ended August 2018. I had internet for 6 months at a different account that we just closed to start this account. I think we will again be happy with Mediacom.

I've had Mediacom for 10+ years. I moved to a new address and that's when all the trouble started. I was severely overcharged, and received subpar service. I was in a "no contract" agreement. After 6+ months of trying to get my bill corrected, I canceled service and sent their equipment back. Months later, I get a call saying I owe hundreds of dollars for breaking a contract I never had, and was charged for months of service after I canceled. I will NEVER have Mediacom again in my life.

The installation and consistency of the service/product was poor. My modem was switched 3 times. The cable and wifi went out for no reason all the time. They sent out subcontracted technicians who were really nice but seemed to be in a hurry all the time.

Really happy to have wifi for home use but our connection is interrupted often. Since we got the internet we've also had problems with uploading. The service interruptions were not easy to understand. I wasnt sure if my service was taken away, or if something technical had happened.

We got a new TIVO box in February ( 2019) and have had tiling off and on since then. We have had techs out 3-4 times. The last tech found what may have been the problem all along. I was told the power and the cable lines were too close together. Funny since Mediacom is the ones who set it up. I was told the only way was to bury the cable line in my yard. I was against this. I asked if they could run the cable another way in the air. I was told no. After no resolution..decided to cancel the cable/home phone service with them.

Your internet only is costing me 80$ a month. A whole lot of nerve to charge people who are low income such a ridiculous amount for internet that never seems to work. I know other people as well that have had a bad experience. Every time I go in the office to pay my bill, I’m met with a racist ** with an ugly attitude that can’t greet me when I walk in. That’s bad for business. I don’t plan on keeping Mediacom for much longer. Only need it for school. I have also had attitude on phone calls and argumental men that feel that need to state their opinion. It’s only the Asian women that are sweet and helpful. If I could use Comcast I would because Mediacom rips people off. Truth be told.

The internet is beyond awesome. But the price for TV is terrible for the Channels I get that work. They say the problem is where I live. But I still have to pay the whole amount for service Mediacom cannot deliver. Some of my channels still have the wrong programming from the description. I have had several Mediacom personnel state it can be fixed. On the phone and in person. Then, Well it cannot be fixed. Anyway, I guess I am stuck with what I have.

I have been very impressed with service at Mediacom. All of my interactions have been pleasant and my calls have been answered quickly. The employees are professional and helpful. My service has worked great! It is a little pricey but overall I am very impressed with MediaCom.

We switched to Mediacom for a faster internet. We now have to reboot our internet 2 to 3 times a week. The tv service is fine, but the storage on the TiVo is very inadequate with it is my understanding no options for external storage. We don’t have any options for fast internet right now, but will probably switch to another provider for tv and internet when faster services become available for our area.

When I called in originally I made sure to wake 4 different times if Disney Jr was included so my toddler can watch her toons. I was told that it was and she was looking right at it, come to find out Mediacom does not have the channel at all! Called in to voice my concerns and was told “sorry”. Then they were supposed to come within 2 weeks to bury the line, install was in November, they finally showed up in March to bury the line. No call or anything just showed up.