Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,998 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Updated review: Nov. 3, 2020
The issue was taken care of to my satisfaction.
Original Review: Sept. 8, 2020
Paying for 100Mbs. Today: Download at 50Mbs; Upload at 16Mbs. Every day it varies. I was told I should be getting at least 80% of the speed I am paying for. The more I keep writing the worse I am going to feel about the experience.
Good Afternoon Jason,
Thank you for your review. I am sorry that you have not received the speed you were expecting. Are you still having slow speed issues? Are you testing using WIFI or are you using an ethernet connection? If you are still having trouble, please never hesitate to reach out to Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 8, 2020
My family has been unhappy with Mediacom for a while. I was alright with it and grateful that they stopped over fees when kids were doing online school last spring. Then we had a derecho and all my neighbors had internet as soon as the power came back on. My kids started worrying that hybrid school and no internet so we signed up with South Slope. That’s who all the neighbors have. Of course Mediacom came on the very next day but the kids are very happy with South Slope. I am happy that it is cheaper and unlimited.
Good Afternoon Tammy,
Thank you for your review. I am sorry that you have left for another competitor. I understand if service was down you needed another alternative. If your costs increase, please never hesitate to reach out to Mediacom customer service for assistance. Hopefully you can revisit us in the future. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 8, 2020
Last fall, a year ago, I couldn't get the Chiefs’ football game on DISH. DISH just kept saying they didn't have a contract with Fox News. I said, “Well, if I can't watch the Chiefs play football, I can’t watch television.” So, I went with Mediacom. Everything was going really good with Mediacom until they jacked the price up and jacked it up again from what they originally said. I called them, and the lady was very nice, and we got it cut back down to where it should be. When I signed up for Mediacom, they said it would run $137 a month. We got our bill and it was 171, and the last one we got was 202. The lady said, “Your bonus time ran out.” I said, “What do you mean bonus time? I didn't understand that there’d be a bonus time.” So she said, “Well, let me see what I can do.” They did cut it back to 159. We've had good service with Mediacom. I'm well satisfied right now if they’ll only keep it like it is.
Good morning Dean,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope all is well and that you’re taking care. For service pricing, if you aren’t paying full price for services, you will normally be under a service promotion. The promotions do step up in price annually to eventually reach full price rate. Once that does occur though, we will always work with you to lower your overall service rate again if possible. Please contact us anytime for any further billing or pricing inquiries. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Sept. 7, 2020
It was really great to get the daily reports regarding what was completed, when we you intended to work on something (next area you intended to work on next & how). Communication was/is great with Mediacom, which is very fast, friendly, and professional; amazing for a company so that is so large. Thank you Mediacom! : )
Good Afternoon Linda,
Thank you for the wonderful review. I am glad the daily reports we were posting after Derecho were helpful to you. I am pleased you have found us prompt and friendly. If you do have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 7, 2020
Jenny in the sales team was so wonderful giving me all the options and discounts to make sure I got the best service for my money. And the installation guy was very friendly and efficient! I had such terrible customer experiences with Century Link so I am very grateful for Mediacom!
Good morning Donna,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that Jenny from our sales team was wonderful and that our service installer was very friendly. We hope all is well and that you’re taking care. If you come across any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Updated review: Oct. 30, 2020
They were prompt and it seems to be working well now.
Original Review: Sept. 7, 2020
Called to get reduction on bill. Had to remove cable services and was given an upgrade on internet speed, which seems to be giving us connection issues. Drops out a few times per day. Tivo box runs slow and shuts down and reboots often.
Good Afternoon Carolyn and Dave,
Thank you for taking my calls. After I spoke to you, we scheduled a visit. The technician came out and he found exchanged the TiVo DVR. He checked for noise did not find any. I have called you back and you stated that the problem seems to be fixed. If the problem returns. Please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 7, 2020
I recently had Xtream Internet installed because my previous ISP was not very good. I ordered the highest mps that Xtream had to offer because I wanted very reliable internet for multiple devices in my household. What I have instead is very very spotty internet service. I am considering canceling.
Good Afternoon John,
Thank you for taking my call. I am sorry that you had issues from the beginning. I do show we did honor you with our ninety-day money back guarantee. You had signed up at a time when we were still trying to get back on our feet after Derecho. I am glad to hear that you stated you would be willing to revisit us in the future. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 7, 2020
The gentleman who came to my home was intelligent, efficient, and rectified the problem. He was the third technician to work on the problem. He is an asset to Mediacom. I thank him. I have had consistent internet since he solved the problem.
Good morning Marilyn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any intermittent service issues you were experiencing. We are happy to hear that the third service technician was intelligent, efficient, and finally rectified the problem you were having. We hope all is well and that you’re taking care. If any issues persist, please don’t hesitate to reach out to us. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 7, 2020
I'm with Mediacom for internet service but if i could go back to the provider I had in Tennessee for cost, I would. Still, when Mediacom's installation team came out, they were friendly and professional. They answered all my questions.
Good morning Leah,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our installation team was friendly, professional, and answered all your questions. We do sincerely apologize about any pricing concerns you may have. To see if we have any lower pricing plans available, please contact us anytime at 855-633-4226 or text us at 66554 to inquire. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 6, 2020
The first 2 techs who came out did not get our new hookups done correctly and therefore we did not have a very good start off. The Last gentleman who came was very knowledgable and professional. He knew his job and got things done.
Good morning Larry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the rough start you had with our company. We are happy to hear that the last service technician was able to get things repaired for you. We hope everything has been working properly since and that you’re doing well. If you have any further problems or concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Sept. 6, 2020
Very pleased with this service. Everyone has been very nice and very helpful. Love the fact you don’t have to wait days to get someone out to look at a problem. Would highly recommend your service. Keep up the good work.
Good morning Barbara,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the service, that our representatives have been very helpful, and that you would recommend our company to others. We hope that you’re well and taking care. If you need our assistance at all, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Sept. 6, 2020
Craig H did a great job of evaluating my system. TiVo was, naturally, working perfectly when he arrived. But, he did give me contact info so I can reach him if TiVo continues to misbehave. (It has a time or two, but it’s not consistent enough to call him back since it’s not showing up on a system search.) I was extremely pleased w/ Craig H and the effort he put into thoroughly examining my TiVo system, and the concern he showed. I couldn’t believe after several weeks of a consistent malfunction that it was suddenly working perfectly, but it was. I’m good!
Good morning Lisa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that Craig has been assisting you in trying to acquire a full resolve based on the service issues you have been experiencing. We hope all is well and that you’re taking care. If issues are persisting, please don’t hesitate to reach out to us as well. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Sept. 6, 2020
Was disconnected after 2 days. No explanation. Had to call, turned out someone didn't push a certain keystroke to finalize the order. Works fine most of the time, drags some times. Makes it hard for the student to stay connected with his school.
Good Afternoon Amy,
Thank you for taking my call. I am glad to hear everything is now working fine. I am sorry the first week of school the internet seemed slow. If you do have any questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 6, 2020
I asked to replace the modem myself since no one could service me for weeks! This problem has been ongoing and I have called the voice help over and over. Did everything she said over and over! I talked to people of all experience level. Did not help. But my suggestion did!! Hey, maybe I deserve a free movie night or something. No, they can't do that. It would be unfair!
Good Afternoon Sylvia,
Thank you for taking my call. I am sorry to hear after a bad storm you lost your TV and your internet modem was damaged. I am glad you were able to isolate and swap the modem at the local Mediacom office. I am glad everything is working, and you did not have any damage to your cable wiring. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 6, 2020
I have Mediacom for my Cable. I also have it for my internet and with it, I watch Netflix on my TV. I also watch Starz and sometimes, I have that going on my phone. Plus, my daughter uses the internet for her laptop or to do her school work. When their installation team came out, they were on time and they cleaned up after themselves. Most importantly, they explained everything I had questions about.
Good morning Patrick,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope you’re doing well and that services have been working properly. We are happy to hear that the installer team explained things to you, cleaned up after themselves, and were on time. If you come across any problems, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 6, 2020
A supervisor from Mediacom came to my house on a Sunday with no truck, shirt, identification, or anything to say he's from Mediacom. He pounded my door so damn hard. I asked what the police wanted with me. The supervisor grabbed both my remote controls and I asked him what he was doing. I asked him what he was doing and he said that he was from Mediacom and that he knew what he was doing. I was gonna tell him where to go but he was a big son of a gun. I'm 65 years old and 5'8". He was probably 40 and about 6 feet, 230 pounds. I didn't stand a chance against him.
I've tried getting around this supervisor. Every time I try to get something fixed and I get an appointment, he would call and cancel it. He has been to my place several times and I told him I'm not letting him in my house again. He would then come with a technician and force his way in. Still, the people who work on the telephone for Mediacom are excellent. Plus Mediacom carries a full schedule of F1 Racing when nobody else does.
Good Afternoon James,
Thank you for your review James. I do apologize if our Supervisor intimidated you in any way. I am glad to hear our customer service specialists have been helpful. Unfortunately, if we are not able to solve your problems over the phone. We would have to schedule a technician visit. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I was very impressed with the tech help and explaining my questions I asked and helping me understand (older senior citizen here) and before he left he checked outside to make sure all lines were good, etc. Wore mask and showed safe actions while here. Thank you
Good morning Gary,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician explained things, wore the proper PPE gear, and hopefully acquired a full resolve for you. We hope all is well and that you’re taking care. If any issues persist, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 5, 2020
Picture freeze up problems that occur just about every day (channels 6 & 7).. Also, very poor selection of channels for family plan costs and high rental cost for each cable box ("small boxes" that were original free and now have increased in price three times). Also, need a senior citizen discount (65+) on fixed incomes. The majority of my neighbors have switched to Dish and I also plan to do so at a much cheaper cost and twice the number of channels for less price. I was told by a Mediacom agent once that, "We do not make much profit on a customer just for TV service as our profit is from advertisement" and that will soon end if they do not get price competitive. Also, Consumer Reports had Mediacom rated last in the nation pertaining to cable companies a few months ago.
Good Afternoon Luther,
I have attempted to reach you by phone. I would like to follow up with you and see if you are still having a problem with channels 6 and 7 freezing. We can also look at swapping out the DTA's you have for HD DCT's. If you do not have an HD television. We will not be able to exchange. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I have the Xtream and I lose my connection 3 or 4 times in my family room, I miss all my emails that was sent to me, my old router was better than this. You have been here about 3 times, but nothing changes. I am going to have to try something different. When I changed to your system, they sent two extenders and he said we only needed one, but I think we need two. The man that installed the new system was very nice, but something is still wrong.
Good Afternoon Larry,
Thank you for taking my call. Per our discussion you were having a problem with your IPAD. We walked through your email server settings and corrected your server settings. I sent you a test email, it worked. If you have additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Before, we had Cent. Link & they left us! My husband & I have differing viewing habits. I like to record fave shows to view later. From day 1 I did not know how to use TIVO. It was briefly explained when the set arrived. Later, husband asked for someone to come help me. He was nice but I still did not know TIVO. We were charged $50.00!!! I want to know how to record. I am 87, and handicapped with severe glaucoma. If there is any way I can learn to record. please help me.
Good Afternoon June,
Thank you for taking my call. I am sorry you did not want to go over the TiVo service over the phone today. I did instruct you there is information you can find on YouTube where you can visually see how directions on how to use your TiVo, to record your shows and other features. I have also put in a request to credit you the $49.00 service call. There are notes indicating a customer service representative request the visit be no charge. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Our power was out for 2 days. The internet and cable came back a few hours after that. For as bad as the damage was not a bad repair job at all. There were many in our town that were out for a great deal longer.
Good morning Kerry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize for any down time that you experienced. We hope all is well now and that you’re taking care. Please reach out to us anytime for any assistance needed. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Sept. 5, 2020
I like the Mediacom Internet service I subscribed to. The service person was very courteous and set my internet service up very quickly. He was answered all of my questions well and was very polite. Thank you for setting my internet service up quickly. I am happy with Mediacom's Service.
Good morning Julie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you like the internet service and that the service installer was very courteous. We hope all is well and that you’re taking care. If any issues come up, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 5, 2020
Phone call to service to report TIVO box not working. Talked to people. Couldn't understand - broken language. Asked for someone else and wouldn't let me. Finally convinced her I was the customer and paying for a service that wasn't working. Put me on hold for over 30 min. until I finally hung up. Called back later and still received someone couldn't understand - finally gave up!! Terrible customer service alternatives.
Good Afternoon P,
I would like to follow up with you and make your all of your TiVo problems have been resolved. I am sorry that you had a language barrier with our agents. If you have any additional questions or concerns please contact Mediacom customer service or text Molli at 6554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
The woman who helped me was friendly, knowledgeable, and patient. She was confident in helping me to follow her directions to quickly solve the issue. NO STARS to the Asian woman who told me there was an outage. I waited several hours before I could get a representative in the US who was trained to fix problems and not just read from a script!
Good Afternoon Janice,
Thank you for your review. I am glad our representative was knowledgeable, friendly, and patient and she was able to solve your trouble over the phone. I do apologize the first person that assisted you was not as well versed, and you had to wait. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Sept. 5, 2020
I was charge a $49.00 service charge for the last visit by one of your technicians. He responded because the person I was communicating with over the phone from Mediacom could not resolve the problem we were experiencing with our TV. The technician who fixed the problem never mentioned we were going to be billed for a service call.
Good Evening Franklin,
Your wife answered my call. We did discuss the service call. I do show that it was credited off your account. The notes indicated it was one of your personal devices we were working with. If it is for example one of your personal devices like a tablet or a television. Or if it is wiring work inside you home that that needs to be done. This is this when we typically would charge a service call. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I tried to find a place online where I could reduce my subscribed services. There is no way online, so I called. I found out I have been paying for Showtime. I have never watched Showtime. I did not request Showtime. She did not tell me how long I have been paying for it or offer to return my money. She offered me no options for reducing my bill. She did agree to lower my internet speed.
Good Afternoon Thom,
Thank you for taking my call today. I do apologize there is nothing available to lower your price. You are on a grandfathered rate plan which even though your rates have increased, they are still under a lower price point than I can offer you at this time. I am sorry that the last representative didn't explain how long Showtime had been on your account. I looked at an Oct. 19th billing statement and Showtime was showing on your account. We have sent a statement with Showtime on your billing statement for over a year. Please periodically look at your billing statement and what we are billing you for. If you see any discrepancies, please call Mediacom customer service or text Molli at 66554 immediately so we can address the change. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Generally very happy with Mediacom's dependable service. Intend to upgrade soon. Didn't give 5 stars because the fee seems to increase monthly.... Well maybe not monthly. Apart from that Mediacom has been easy to work with and I would recommend it to anyone.
Good Afternoon Steven,
Thank you for your review and recommending Mediacom services. I am glad you find us easy to work with. We do have promotions that increase yearly. And we have yearly fluctuations in our local broadcast and sports surcharge. This is determined by price agreements with our vendors that provide us with programming. We do welcome you at any time to see if we have promotions that are lower than what we are providing you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Oct. 29, 2020
This hurricane everything went smooth and had no problems.
Original Review: Sept. 5, 2020
The cable TV still has interruptions as did the dish service. I was told it would be a lot better. Internet is slow. Lots of bars but Facebook is slow. I had hoped for better. I do like the speak remote. I get less channels and miss Bloomberg. Business news.
Good Afternoon Charles,
Thank you for taking my call Charles. I am glad to hear everything is now working fine with your service. I understand you were also impacted by Hurricane Sally. I am glad to hear all is well with you. There will be automatic credits issued regarding adjustments for the storm outage you have incurred. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I called Mediacom about how high my bill was and talked to I asked if there was any way to get it down. I asked if they had a special that would help. He told me There was no special and there was nothing I could do. I told him my Mediacom bill was over 25 dollars more than my TV bill. He got testy and said there was nothing that could be done. I told him this was a good way to lose customers. Then I hung up. You are too high..
Good Afternoon Janet,
Thank you for taking my call. I am sorry if one of our associates were short in any way with you. I explained what the full price of the package would be. And you could call in the first week of June and revisit the offers we have for 2021. Even though your price increased it is still not at full cost. If you have any additional questions or concerns, please call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Overall customer service was Timely. Employee was accurate, trustworthy, and knowledgeable about the different components of my concern. As a customer I was completely satisfied with the service which was upgraded and effective immediately. Would recommend their service in an areas where it is available.
Good Afternoon Danielle,
Thank you for the wonderful review we are pleased you are happy with our Staff. I am glad they were efficient, trustworthy, and knowledgeable. Thank you for recommending Mediacom services. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
The modem shipped/installed is working poorly. The port 1 doesn’t not function consistently (have to “wiggle” line after plugging in) and had to try port 2, but that isn’t working well and cuts in and out all day long. The tech who installed modem also disconnected several splitters installed by a prior tech for the previous owner making several cable outlets no longer work. I can’t get another person to come out to fix issues until next week. Very disappointed regarding work and changes made to a system that had been working well.
Good Afternoon Corrine,
Thank you for taking my call. I apologize the equipment you had been provided was faulty. You have stated that the you have an AV company come in and set up everything for you and you have purchased your own modem and mesh system and your services are now working great. If you have any additional questions or concerns, please call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Disappointed that I had to deal with my internet service off for 10 hours and only receive a little over $3.00 credit when I called in. Just for the inconvenience of having to make a call should have been more of a better credit to my account. I thought that was being really slack towards me being a long time customer.
Good Afternoon Mr. and Mrs. Mike,
Thank you for taking my call. I do apologize for the outage. We are only able to credit you for the day adjustment. I do apologize your business is important to us. Think of the overall value we do provide per day is less than what most people pay for a specialty coffee. The internet provides you with access to information and communication to all over the world. I did review the outages in your area for the month of September and there were 2 days I adjusted you for according to the reports. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Very professional and efficient. You sent my bill to my home address where the mailbox is broken and I don't get mail instead of my billing address at general delivery at the post office. Your staff was very helpful and resent a new bill where it should have gone in the first place.
Good afternoon Bill,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the mix up and glad everything was resolved. We hope all is well and that you’re taking care. If any other issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 5, 2020
I like Mediacom internet. Good service. I wish I could afford cable and internet but I can't afford high speed internet and cable. Lower the price maybe I could. I wish there was a flat fee rate for local cable $19.99.
Good afternoon Nelson,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you might have. We try our best to keep services rates low while being able to provide great quality services. Please reach out to us anytime to inquire about our available packages and bundles. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thank you,Christian
Reviewed Sept. 5, 2020
My only complaint is that it took a whole week to get service and that is a long time to wait especially when both my husband and I are working from home and need to use internet daily. It was very inconvenient to have to go find coffee shops to sit and get wifi to be able to do your job particularly now with COVID.
Good afternoon Ana,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that all our representatives have been courteous and kind towards you when calling in for assistance. We do sincerely apologize about the down/wait time. We will strive to do better and hope all is well now. Again, please don’t hesitate to reach out to us anytime if any other problems persist. You may reach us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 5, 2020
I called because my internet was out much longer than my electricity. I only called to notify Mediacom that my service was still not on as I understood there were several variables regarding reconnection of internet, etc. The gentleman I spoke with was very courteous, knowledgeable, considerate and helpful. He put in a work order/ticket for my specific area due to the outage and my internet was up and running within a couple of days. I'm very pleased with my service thus far.
Good Evening Kelli,
Thank you for the review. I hope all is well with you and your family and everything is back to normal. I am happy you are pleased with your service. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I had Mediacom before. It was good then and it still is. The service moves faster than the other providers that I've used. The range stretches such that I can come outside my house and still be connected to the WiFi. The phone has reception and it's clear on both lines. Everybody is able to hear me versus when I had a cell phone service with another company, which was going in and out, losing connection. I do my schoolwork on the WiFi and we watch Netflix. We use the house phone and we use Mediacom for Fire Stick as well as different things on our TVs and our phones.
Good afternoon Lauryn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear services work well. We hope you’re taking care. Please reach out to us anytime if you need any assistance at all. We can be reached via phone at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 5, 2020
My daughter picked Mediacom for my internet. I had a great experience during installation and I liked the guy who set the service up for me. So far, the service has been fine.
Good Evening Elizabeth,
We thank you and your daughter for choosing Mediacom. I am glad you had a great experience with the technician during the installation process. I am pleased to hear you are enjoying the service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I was satisfied with the phone call to see about why my bill raised, but, I was not satisfied with my bill rising. I am a disabled widow, when I moved here 3 years ago my bill was 102. A mo. After a year it raised drastically, I called a lady said I would have a 2 year contract but it would be 144. A month. I told her that was a whole lot more than I paid in Wv for the same thing. She said that was the best she could do for family tv. It has been a year, now my bill came in at 161. And some change. I called again. They said I was told it would rise 20. I do not remember that at all. I know I can't afford it. The nice gentleman lowered it 10. I still am going to have to let something else go to pay it. I am under contract. When it's up I will go to something else. I can't afford this so no I am not satisfied. I get FS. And Medicaid. I should be buying groceries.
Good Afternoon Elaine,
Between programming costs and network operations the cost for providing service to our customers has increased. Unfortunately, those costs have been passed down to our customers. You are still under a promotion just not as low in price as the first year of the promotional offer. We always welcome our customers to check in for promotions annually. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
My representative was very helpful and professional. She answered my questions. We are moving out of state and she explained Xtream doesn't serve the state we're moving to. REALLY hope you can serve SE TX soon! Will miss the 100 mbps internet.
Good Evening Ronnie,
Thank you for your review. It would be great if were able to expand our territory to South East Texas. I hope you have had a safe move and you are enjoying your new home. You will be missed. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Our home was damaged, when a large tree fell on it, during the 08/10/2020 high wind storm in Iowa. We had no power. The roof and the main incoming electrical wiring in the attic had been damaged. When we contacted Mediacom about our situation, the first question we were asked if we had been injured and had a safe place to go. Mediacom placed our account on hold. We were informed that there would be no charge during the hold period. We were without power for 20 days. When power was restored, we contacted Mediacom that same day. While we were on the phone, our account was removed from the hold status. We verified that all activity was working as expected before the phone call ended. Mediacom expressed empathy for our being without power for 20 days. We were grateful that Mediacom was more than willing to work with us. Thank you.
Good Evening Michelle,
I am happy you could find a light in the storm during this time. How could we not be as accommodating as we could during this challenging time. We want to thank you and everyone in the Midwest for your patience in rebuilding the network in alot of our communities throughout the Midwest. This has been quite the year. I hope all is well with you and your family. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Arrived on scheduled time, fully explained what problem was and what he would do to correct; told me other workers would come the next day but they would only be working outside. He was very pleasant and professional in both appearance and demeanor.
Good Afternoon Frances,
Thank you for the compliment regarding are technician being very pleasant and professional in both appearance and demeanor. I am glad to hear he arrived on time, fully explained your problem, and offered you a resolution. You are allowing us into your home. We should be everything the technician was on your visit. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I am so very pleased with Mediacom TV and internet. I have not had one problem with it. The internet is fast and TV reception is excellent. Service people are very accommodating and quick to respond. The amount of channels you have for the price is a great deal.
Good Afternoon Monica,
We love when our customers express, they are pleased with their Mediacom services. You have stated the internet is fast and the TV reception is excellent. And the bonus you stated are staff is accommodating and quick to respond. These are all goals we strive to provide to you every day. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Still having same problem with internet. Early of a morning my internet is very weak sometimes non existent. It comes and goes. It improves by afternoon but the next morning and I am talking 5 o'clock in the morning it is poor. Have reset so many times I can't count. I left Frontier because of poor reception and initially was pleased with Mediacom but that is quickly changing. Seriously wish this problem could be resolved!
Good Afternoon Linda,
Thank you for taking my call. I am glad to hear that your service has improved. You stated it has been working well for about a month. We do apologize for the inconvenience you had with your past service issues. I am happy to hear it has been resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
The phone person was fantastic. I didn’t like the answer. When your bill goes $30.00 up a month it’s not good on a set income monthly. I would like to see benefits For retired Customers. I like the service. Just would like a better package.
Good Afternoon Bette,
Thank you for your review. I am glad you had a pleasant experience with our customer service representative. Unfortunately, the promotion you had increases in price on the second year. I always recommend calling back close to the 3rd year anniversary date. We can review the promotions and see if we can find you a better offer at that time. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I ordered the Mediacom internet online 8/24/2020. While ordering I made an appointment for install for Saturday 8/29/2020. I called to next day to explain that I knew I was far enough off the road that it would have to be buried and if at all possible we could not waste an afternoon waiting for a technician that would be great. They instantly told me that a technician had to come out and even if it did have to be buried they would have to spend ample amount of time drawing up a site plan. So I planned my Saturday afternoon to sit at my home between the hours of 12 and 5 PM.
530 come I have not heard anything from a Mediacom representative I called them. I was basically told that I was Again wrong and that they were operating off of central time and they have 30 more minutes to get there. 630 came and I called again which was an hour and a half past the window I was told. Not too long after that the technician showed up, walked about 15 feet from his vehicle, said that it had to be buried. There was nothing that he could do. Got in the vehicle and left and was on my property for a total of two minutes.
Good Evening Jodey,
Thank you for taking my call. I do apologize you had repeat visits until your service was installed. You have informed me service is now, “working great”. You have purchased a modem from us. When the modem arrives please return a call to Mediacom customer service or text Molli at 66554 so we can program the modem. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Installation - two men came to install the internet and tv. I had the tv before so it wasn’t too hard. They hooked up Every tablet and computer I have plus the phone. They Very carefully showed me the WiFi station and the password. They also hooked up the DVR. I very much appreciate them both. They also showed me where to hook up phone if I ever need it.
Good Afternoon Sally,
Thank you for the wonderful review. I am glad the gentleman that helped you showed you how to connect to your WIFI. With the gentleman helping connect your DVR and the rest of your devices your installation went smoothly. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Very pleased. No problems at all. The tech was very helpful, very friendly and very knowledgeable. I would recommend Mediacom to others. I have been a customer for over 20 years without significant problems and have always been very satisfied. I look forward to continued great service and great value and great products.
Good afternoon Chris,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re very pleased with our services and service representatives. We hope your experience continues to be positive. It is always a pleasure doing business with you. We hope all is well and that you’re taking care. If you come across any issues, please don’t hesitate to reach out to us. Contact us anytime by calling 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
Have not been able to work for 2 weeks. Which has cost me 1800 in revenue. That being said I am responsible for paying the bills but if your service is down and I can't work I can't get paid. Considering a civil suit for lost wages. To make things worse CSR blame my equipment for a known area issue. Instead of owning the issue.
Good Afternoon Jeremey,
Thank you for taking my call. You have stated service has improved but still a little sporadic. I have sent an email to the maintenance technicians you have been working with. I also have scheduled an appointment. Once I get more information, I will contact you on any work remaining in your area. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Ever since the Derecho stuck here in Des Moines Iowa, the wifi service has been horrible!!!! It's up for an hour or two then it's down for five minutes or more. OR it's up and down every two minutes or so!! Please fix this problem!!!
Good Afternoon Lynn,
Thank you for taking my call. When I ran a test it is coming back with possible modem trouble. I am sending you a Docsis 3.1 modem. When you receive the modem please call Mediacom customer service or text Molli at 66554 so we can program the modem for you. I will follow up with you in a couple of days to see if this has made any improvement for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
After signing up I opted for the higher speed 1000 gig lvl. I am only getting 500 wired and about half that wireless. Sometimes it is even less than that as slow as 10-15 mgbs dL. It is better to use my phone's LTE.
Good Afternoon Patrick,
I am sorry to hear you are having problems with your internet speeds. If you can please call Mediacom customer care or text Molli at 66554. We would be happy to schedule a technician visit for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Mediacom is a good company for rural America but you all need a Quad Play. Tv internet phone and home security. Update your internet to 2gigabits and. Add media apps like YouTube, Netflix and etc. and pay on your television with the app on your tv.
Good Afternoon Adam,
Thank you for your review. I am sorry we are not offering home security. If you have our TiVo service, you can login to your Netflix and YouTube account. They are separate companies so if you have a subscription with them. You would have to pay them independently. Hopefully in the future we can offer you more of what you are asking for. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Channel guide was not working. Also TiVo issue. Tech came and fixed it. Very professional. Got us running correctly. I have had problems in the past and always get good service when I call. I am happy with the service but would like fewer failures.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear that one of our service technicians was able to come out and fix any service issues you were having. We hope all is well and that you’re taking care. If any other issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 4, 2020
My bill had raised about $45 per month. That amount is beyond my budget. They allowed me to continue with Mediacom with an adjusted rate. The increase was not possible as a retired person on social security. I appreciate the willingness to understand and help me with this problem.
Good afternoon Mary,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our retention team was able to help lower your service rate so that it would stay within your budget. We hope all is well and that you’re taking care. If any other issues come up, please don’t hesitate to reach out to us. Contact us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
Storm of 10 Aug. On 11 Aug tree service arrived to clean tree damage, MidAmerican Energy cut both power line and Mediacom line for safety. Mediacom notify the same day by myself of cut line. It took two (2) weeks before anyone from Mediacom responded to make repairs!!
Good Afternoon Ron,
Thank you for taking my call. I am sorry after Derecho there were delays on repairs like the line you had to your home. I am glad to hear you are back up and working. We also discussed your problems with email. When you have the time. I would uninstall the bookmark for Mediacom email and reinstall back to your bookmarks. Hopefully this will help. If this does not, please call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Calling to downgrade my internet from a 100 dollar plus bill. The lady shared a 72$ dollar promotional to keep my internet the way it is. Still wanted to downgrade to 62$ a month but I appreciated the offer and she was professional and courteous. Service was timely too.
Good afternoon Daniel,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representative was professional, courteous, and timely. We hope that any issues or concerns you had were all resolved. If any issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 4, 2020
We had a bad storm and afterwards only 2 of our 3 TVs were working properly. We called Mediacom and the tech said that it was probably fried and just to buy a new one. I understand that this sometimes happens but why would we still be getting a few channels at all if it was fried?
Good Afternoon April,
I called and spoke to your husband about your television trouble. He stated he has not had the time yet to check the television. I recommended if he had an additional TV to swap the television in the room that is having the problem. If the swapped television does work fine. You will know it is the television. He agreed the technician stated it could be a bad QAM tuner in the television. You can either purchase a new television or rent a digital box to bring in all your channels. If you need any further assistance if you can please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
The technician went above and beyond what other technicians have done to correct the issue. He excelled in customer service, professionalism, and performing quality work. The technician placed additional equipment that should have been installed from the beginning, and replaced faulty equipment on the outside of our house. He secured the lines and placed a grounding line that has never been installed. He was great!!!
Good afternoon David,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that one of our service technicians went above and beyond in trying to repair any service issues you were experiencing. We will make sure to compliment the service technician. We hope everything has been well since and that you’re taking care. Please don’t hesitate to reach out to us if any other issues come up. Contact us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
We sadly had a poor experience setting up my daughter's room for virtual school. We needed a range expander for our wifi to work for her. A tech came in and installed but the very next day the signal remained the same as before the expander was installed. We called CS and were told we would have to wait a week until a tech could return and correct the install @ $49 to make it work. We could not wait so we purchased an expander from Best Buy which works fine. We missed the second appointment in spite of the fact my wife called back the instant and were told we would have to reschedule another week later. That did not sit too well either considering the whole deal was to get a signal for my daughter's education but the Best Buy expander solved it (and was less than the $49 for the hardware FYI).
I called CS and spoke to Charles who flat refused to refund the $49 for the installation and was adamant that it was too bad as the install was completed and working when the tech left our home!!!! WHAAAT?? Eventually, I called back and the person I spoke to was far more accomodating and understood CS and did refund the $49. And we have returned the expander to the local office to negate the $5- a month charge. We pay a LOT to you good folks each month for cable and internet, $200+ per month. And have done so for a few years now. I think Charles may need some additional training. His inflexibility and overall attitude is certainly not up to a standard that I know your management expects to provide to your customers. We are good for now and thank you for reading this. I send my best for a peaceful Labor Day weekend. Be well, Paul.
Good Afternoon Paul,
I do apologize the problems you have had with our WIFI 360. I am glad you have found an alternative that is working on boosting the internet service to reach your daughters room. I will forward the complaints you have had regarding the process. Mediacom appreciates your business. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Am not happy with rate change. $30 increase in one month. People on social security do not get a raise every month. I enjoy my services very much but if utilities go up like the cable will have to forgo cable. The girl could not find any programs that would not be more expensive. The people I talked to was very nice and accommodating.
Good Afternoon Nancy,
I show that the plan you are currently on was started on 08-22-19. All promotions we have unfortunately would be equal to the pricing you have in your second year. You are always welcome to call in and check our promotions. I would welcome you to call close to the third year, anniversary date of your plan. I do apologize we don't have any lower priced plans for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I have been calling multiple times for 3 weeks and keep getting runaround.... Thinking about switching to MetroNet like all of my neighbors. Customer service and response time is terrible... You are losing customers right and left. This is an unreasonable response time.
Good Afternoon Randy,
I do apologize for the delay on getting your cable line replaced. I do show the work has been completed. If you have any additional questions or concerns, please never hesitate to reach out to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Sept. 4, 2020
We moved here from Virginia into our home in Hertford NC, and have friends that highly recommended your organization for cable/internet/phone service. We had a scheduled appointment with a technician to set up our service on 25 August between 1 and 5pm. The technician arrived at 5pm and acted like he was in a hurry and was rushing around the house setting up the equipment. He told me our phone was connected, when I tried it, it wasn't working. He told me that he hooked it up and that was all he was supposed to do. After another hour of trying to hook up the equipment, he told me that he would have to come back the following morning to check the "tap" in the box out by the street to ensure there was a signal.
He returned the next morning and checked to find that there was no signal at the tap, that maintenance would have to come out to fix it, and it would take 48 hours. We received another call from your organization on 27 August stating that the tap had been fixed and that another appointment was scheduled from September 4th between 1 and 5pm. We requested if the date could be moved up, she rescheduled it for us to be on 30 August between 8am and noon. On 30 August, by 12pm the technician had not shown up.
We call your organization and the rep told us that the technician was at lunch and would be by before 1pm. The technician never showed up. We called your organization again at 1:30pm and was told that the technician stated he had came by our house and nobody was home. Our next appointment is now 7 September between 1 and 5pm.
I seriously frickin' doubt that anybody will show up that day either. Prove me wrong...PLEASE, prove me wrong. I have gone over a MONTH with no cable, internet or phone service in my home. I am getting nothing but a runaround from your technicians and customer service representatives. I want your business, but yet it seems you do not want ours.
I'm a new customer....and yet your organization acts like you do not care whatsoever if you get sevice set up at my house or not. I've had your equipment sitting in my home for a full frickin' month, and no service. I come home to no TV, no internet...and it's been like this for over a month. Think about that...think really hard about that. We are cut off from news, weather...shows, ALL forms of entertainment. We cannot telework at our home, which I am supposed to be doing due to COVID. We cannot even get our home alarm system connected because we have no phone line, which is what is needed for it to work.
I am completely blown away from the treatment that your organization has given me - as a completely NEW customer. ZERO satisfaction. I've been with your company for over a month - and have had NO service since day one. Not one second of TV, internet, nor phone. You are treating us as if you don't even want our business. I'm completely flabbergasted at how pathetic your organization is being run.
I truly wish that I could give you guys zero stars on this review - for the sheer fact that you have given us ZERO effort and concern to provide us the services for which we are wanting to pay you for. I can only hope that one day you guys will come around before the end of 2020 and hook up our cable. This is straight up UN-satisfactory. I guarantee you that none of you would be putting up with something like this if it were you in our position. I guarantee it. Think about that.
Good Afternoon James,
Thank you for taking my call. I do apologize you had a delay in getting your new service connected. When I called, I spoke to you and your wife. You were having a problem with one of your TiVo minis not connecting. It was my pleasure assisting you with getting the mini reconnected. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Due to an unexpected early retirement we had to delete cable services. We kept our internet services. I talked to 2 ladies on 2 different occasions. Both were very helpful. However, we are still waiting to receive a FedEx box to return equipment.
Good morning Rickey,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were still able to stay with our company. We hope that all is well and that you’re taking care. Please contact us if you’re still having any issues or have any further concerns. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 4, 2020
My internet has been out since 8/10/20. They made me pay my bill for the month of August even though I have not been able to use my service, and tried to disconnect my service when I didn't want to pay for that month because I CAN NOT USE IT! They have not tried to accommodate me with hotspot and or any other service whatsoever and are still seeking payment with no accommodation still. I’ve been calling and texting trying to figure something out with no resolution at all and am now to the point where I am highly upset and unsatisfied.
Good Afternoon Tatayana,
Thank you for taking my call. I am glad to hear your internet service is back up and working after Derecho. We are providing mass adjustment to our customers in the Cedar Rapids area on your 10/20 billing statement. If you do not see these adjustments, please return a call to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Oct. 26, 2020
Excellent customer service; very tentative.
Original Review: Sept. 4, 2020
It’s always down. Lately there always some reason for the internet to be down. It’s become a weekly issue and it’s extremely frustrating. I’ve used you since I moved here and I’m currently looking into other providers because you are too unreliable.
Good Afternoon Deena,
I am sorry that you are having internet issues. If you can please call Mediacom customer service or test Molli at 66554. We would be happy to troubleshoot with you over the phone and schedule a visit if necessary. Mediacom appreciates yourbusiness.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I loved the quality of Mediacom internet and the helpful customer service representatives. I feel like the price for the service jived well with the type of service I used. I would definitely recommend Mediacom internet to others. I had one of the higher speeds of internet that is provided and I never had any problems with the connection at my residence. I feel like the technicians that came to Iowa during the recent Derecho worked hard to restore service to customers, with the resources they had. I would definitely purchase Mediacom internet, if I return to an area where it is in network.
Good morning Patrick,
Thank you for your review and prior valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our company was a positive one. We hope you’re well and taking care. Again, we appreciate all the kind words and the positive feedback. If you ever need us at all, please don’t hesitate to reach out to us. Please contact us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
Has not been repaired yet. I reported this August 26th, no company has shown up to access and repair it. The green box is broken, I stood it up around the wires to get it out of the street. I HAVE HAD SOME PROBLEMS WITH LOSING THE SIGNAL ON SOME CHANNELS. What is your plan and timetable to get this repaired?
Good Morning Terry,
Thank you for taking my call. I am glad to hear that your service was repaired, and everything is now working fine. We do apologize for any delay and inconvenience this caused you during the process. If you have any additional questions or concerns, please never hesitate to contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I got help with my internet problem and I have a possible solution in place to help remedy the problem. However the installation of my new service went terribly. The technician had me do all the work! I did however get a option to get a credit issued back to me for the repair.
Good afternoon Preston,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the initial install and any service issues you were experiencing. We hope everything has been resolved and that you’re doing well. Please contact us anytime if you have any concerns, questions, or any further service issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Sept. 4, 2020
I only had the internet service a few months because I had to move. It was a quality product. The price was very reasonable and the speed of the internet was great. It let me work on my computer, telephone and stream movies. Very happy.
Good morning John,
Thank you for your review and prior valued Mediacom business as it is greatly appreciated. We appreciate the kind words and all the positive feedback. We hope all is well for you and that you’re taking care. If you need to contact us at all for anything, please don’t hesitate to reach out. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
High prices for graduate students. I started with a payment of $36 and now is $85 for internet ONLY. It is more than double in less than 2 years! How can you explain that increase in the price? Your prices are too high for international students and you do not have lower prices for COVID. Very disappointing. I am looking forward to changing to another company.
Good Afternoon Sebastian,
Thank you for taking my call. I do show you took advantage of an additional $10.00 discount that we could offer you. I know being a college student you are on a tight budget. I am sorry we did not have anything additional to offer you. Thank you for choosing Mediacom as your internet service provider. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Installation was great. I just received my first bill. I thought it would be around 45.00 but was 85.00. I cannot figure out why. I was told it would be 34.00 and I upgraded to 100 mbps and was told it would be 10.00 more. It turned out to be 40.00 more. I am not under contract and if I can't straighten it out I will be disconnecting it before the next bill arrives.
Good Afternoon Gene,
Thank you for taking my call. I am glad our front counter representative was able to help you with your bill. We also moved the ethernet cable you are using to the top ethernet port. You ran another speed test and the download speed increased. I offered to walk you through connecting to WiFi on your laptop you declined. If you ever change your mind and would like assistance. Please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
The technician was great although the customer service person that I talked to gave me incomplete information on what to expect when switching from DISH to your streaming? service. That I was very unhappy about--not having a DVR service was not acceptable. So, within the 3 day period I had it removed and returned to my DISH.
Good Afternoon Terry,
Thank you for choosing Mediacom as your internet service provider. I do apologize if there was confusion on the cable television package you signed up for. We do offer DVR service with our TiVo service. Hopefully in the future we can offer you cable service with a better description of what we can provide to you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I was looking for a cable company and I went out and got high definition cable, phone services and internet with Mediacom. The internet goes out occasionally but when I report it, they go right ahead and get it straight. This occurs periodically and several times a year, my internet have been out. The cable is good but if the weather gets bad sometimes, we do have an interruption. But overall, they do good with the cable. Some of the reps weren’t quite up to par and I had to keep calling back. But then, there were a few who came out here who did a good job.
Good afternoon Emma,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any intermittent service issues that you might be experiencing. We are always here to help. Please reach out to us anytime so we can further troubleshoot or re-send a service technician out to your location to further diagnose things. We want your services to be consistent and reliable. Contact us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
So far, I've been satisfied with Mediacom's service. I have my phone, internet and cable TV through them. During installation, we had a few problems that their techs had to come out for a couple of times. Other than that though, things have been fine. I've had very good experiences with their reps.
Good afternoon Paula,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service and that you’ve had very good experiences with our service representatives. We hope everything is well. We are always here to help. If you come across any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 3, 2020
I needed internet right away, and Mediacom was the fastest that could hook it up. My kids were all stuck at home doing online schooling. The Mediacom rep was very polite. In fact, when we changed our plan, the lady was completely nice and promised that until she could get the 71.99 plan down, that there'd be no overage charges because we were having to use four devices all the time. I have five kids, and four of them are in school. They all had to do Zoom meetings and internet stuff. Mediacom is the best I've ever had. We had one outage one time the whole time we've had it for just a few minutes. Then they fixed it right away and they called to make sure that we were all reconnected. It's been amazing.
Good morning Jennifer,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service. We hope everything is well and that your experience with our company continues to be positive. Please don’t hesitate to reach out to us anytime if you come across any issues. Call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 3, 2020
I've had all positive interactions with the reps. I worked there for a while and it also helps that I know what could be asked and then how to ask it to get it done efficiently. I have their internet service and I have no complaints about it. For my latest install, I was moving from one place to another so I already had all the boxes and had them set up where they needed to be. I had pretty much all the cables ran through them. All they had to do was hook up outside so it was pretty simple for them. They were good.
Good morning Chris,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that most of your interactions with our service representatives have been positive and that the internet service has been working properly. We hope all is well. If you need any assistance from us at all, please don’t hesitate to reach out. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Sept. 2, 2020
I like Mediacom because it’s the fastest. I tried U-verse and it was terrible. I had Mediacom in the past, and when we moved recently, they said that the U-verse would be quick enough, and it wasn't. So, I went back to Mediacom. Everything seems to be very prompt, and everybody’s very courteous. For my work computer, the internet is awesome. For the Wi-Fi, for the size of our house, it’s been a trial and error thing. The kids aren’t getting the Wi-Fi in the basement. The router is right next to me, so I have no issues. I’m on the total other end of where the kids are at the house. So, I called Mediacom and they’re gonna set up two boosters in the basement. I would tell others to choose Mediacom over U-verse, 100%.
Good afternoon Charley,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been working well. We hope your experience continues to be a positive one with us. If any issues come up at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 2, 2020
When they came to install the cable, they were really nice. I had a problem where I hit the wrong button and I got that taken care of. So they have all been very, very nice. It's been a blessing to me. I get what I want to watch and that makes me happy.
Good morning Ann,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that everyone at Mediacom has been very nice towards you. We hope all is well and that you’re taking care. Please reach out to us anytime if you come across any problems. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Sept. 1, 2020
I use it for gaming and streaming Netflix and it's been pretty good.
Good Afternoon Robert,
Thank you for choosing Mediacom to provide your internet service. We are happy to be the provider you depend on to access your gaming and streaming services. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 1, 2020
The representatives from Mediacom do great service and great response. As soon as I call, I get what I asked for. The service is good. I never run out of a connection. If I ever do have a problem, all I got to do is call and I don't think I've ever been on the phone more than five minutes even just to make a payment.
Good morning Chad,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the service and that our service representatives have been helpful when you call in about any issues. We hope all is well. Please reach out to us anytime if you come across any issues at all. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 31, 2020
The installation was great. There was one time I needed help over the phone. There was a particular lady from Mediacom Cable that answered the phone that was not very professional. But for the most part, the service, outside of the recent storm, and that's understandable, has been good.
Good morning Westina,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do sincerely apologize about any unpleasant interactions that you might have had with our company. We strive every day to provide excellent and outstanding customer service. Please, if you need further assistance with anything, don’t hesitate to reach out to us. We can further address any concerns that you might have, troubleshoot, or schedule a service visit if needed. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 31, 2020
I’ve had Mediacom for so long, and their customer service is good. They’re always courteous. They were always nice when I called. The cost is a little high for me. I'm a senior citizen on a fixed income. I called and tried to get my bill lowered, but it’s a little high for me. It's $197 for regular cable.
Good morning Hazel,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives have always been courteous and kind towards you whenever you call in for assistance. We do sincerely apologize about any billing concerns that you might have. Please call or text us anytime so that we may be able to help. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 30, 2020
DirecTV is a thief and Dish Network, I would never use them again. I went with Mediacom and I have their phone, internet and the TV services. Their reps have been very good. They got some good people working for them. The only thing is I always have problems with the internet services. If you're logged on, trying to go to work, you lose your Internet, especially when it rains. That really needs to improve.
As far as the television services, they need to revise the guide. The guide is confusing now that they've added all these other channels. Even though the customer has the option of using their favorite button to just select the channels that they watch more often, a lot of people don't do that. And for older people, they're just scrolling, so they're not able to view TV the way that they want to. Other than those, when you call in the middle of the night, you can tell that they're knowledgeable by the questions that they present to you to try to correct the service. With Mediacom, people are getting excellent service, and you get what you pay for.
Good Afternoon Myrene,
Thank you for the wonderful review. I am happy you have chosen Mediacom to provide your entertainment services. It is a pleasure to provide wonderful people like you great service. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 30, 2020
When I signed up, there was a lot of miscommunication. I was told I was getting TiVo and voice recognition but that never worked. I could never get anybody else coming out to the house. So we ended up switching back to DISH Network because I couldn't get anybody to call me back to help me with my recording capability. But we still have Mediacom for internet. I thought when I signed up, we had signed up for a large plan because we both work from home. About 10 days into every month I’d get a text that said we were at our limits and that they weren't gonna charge us because of the COVID thing.
Between the hours of 6:00 am and 5:00 pm, it's mostly online. I have about 20 websites open at one time to do my work online because I've run two businesses from my home. Then we do Netflix from 9:00 pm to 11:00 pm. There were two or three days during this whole past six months that the internet was pretty slow, but other than that I've been able to work just fine. I was dissatisfied with the TV service because I didn't get what I signed up for and nobody could really tell me what I signed up for or what I was deserved. But I'm pretty happy with the fee that comes with the internet.
Good Afternoon Sherry,
I do apologize I was not able to speak to you over the phone. I do understand that you had left Mediacom for cable services and that questions were not answered. I do apologize that they were not addressed. When a gentleman answered the phone, he stated it was too late you had already switched your services. I stated I understood that your cable left but was questioning your internet and making sure everything was. He stated you would be canceling the internet shortly. If you do have any questions or concerns, we can help you with please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 29, 2020
I have been trying to get my email issue fixed with these people since before July 6, 2020. Called July 6 x 2, July 7 x 4, August 6 x 3, August 10 x 3, August 12 x 1, August 17 x 1, August 25 x 1, August 26 x 1, August 28 x 1. Reason: being unable to log in to email account after being logged out by Mediacom on its own. Have to set a new password as error message states, 'service issue, etc.' then I have to go in multiple times a day and change the password as this is the only workaround I have found.
Each time I call, they change the password for me and no sooner do I use it and get going it logs me out and will not accept that password and I have to reset it again, I know that I have changed the password more than 100 times. I was given a ticket number for someone to call me when this first started happening, no one called, reported to BBB, no solution! Now I was given a 2nd ticket number from a man named Charlton #**, a female called 2 days ago and said she would have someone call me and no one ever did. This is ridiculous, we pay our bill but I am not getting service!!!
Good Afternoon S,
I am following up with you to see if you email trouble has been resolved. I know are security measures have changed and you need to log out when you are done. If it sets for a time it will force a password reset. If it is locking up before you can even log out that should not be happening. Please contact customer service or text Molli at 66554 if you are still having trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 29, 2020
The reps have always been very good. Last time, we had a windstorm with rain and there were a lot of branches down and our TV Cable came away from the house and ended up over the road. An Ameren employee came through and thought he was gonna be a big man and he cut it, which upset me very much. Later that day, there was a Mediacom truck in a neighborhood and I motioned for them to come over and told them that Ameren cut the TV Cable. They told me to not worry about it. The guy said they were gonna take a few minutes and would temporarily fix it, and they did. We didn't have to make the call to have service. They were very, very nice about it. They didn't have to do that, but they did it. Because that was where they are.
We have internet and TV with Mediacom. I love the internet service. It's always there. I have email accounts and Facebook, which I keep in touch with friends and relatives who don't live around here. I use the internet to help me prepare income tax for clients during income tax season. I'm able to get all the forms that I need off of it. I also do shopping. With the TV, I like the choice of channels. It's a wide variety. We can usually find something on. I particularly like the Hallmark channels, the Fox News, and the ones that show the old reruns of situation comedies.
Good afternoon Marsha,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and that they have been reliable. We hope everything has been well. We are always here to help. Please reach out to us anytime if you come across any issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thank you,Christian
Reviewed Aug. 29, 2020
I have two accounts with Mediacom. I have one at my renovation trailer and one on my wife's residence. Both are good. We got a little behind on the last one on hers but once we got it paid, everything's fine. The only other person that provided us internet at my wife's address was CenturyLink and they charged us $60 a month for two megabytes per second, which isn't even enough to stream anything with. I'm paying like 73 with Mediacom and I'm getting 100 times that. Everybody I've dealt with at Mediacom has been pretty great. The installation went well. I felt bad for the guy at the renovation trailer because it's a pretty run-down trailer park. He had to go through a lot of work to get that set up. At my wife's address, it took maybe 30 minutes, and then out at my trailer, it took maybe an hour. He had to climb up and down on the pole and all that fun stuff.
Good afternoon Andrew,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service is working well at both addresses and that the service installers did a good job. We hope all is well. If you come across any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Aug. 28, 2020
Mediacom's sales team was great both in person and on the phone call. The people are really nice. The installation was also great. We have the 200-megabit internet, and I like it.
Good afternoon Isidro,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representatives have been kind, that the installation went great, and that you enjoy the service provided. We hope your experience continues to be positive. Please reach out to us anytime if you come across any issues. We can be reached at 855-633-4226 or via text message at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 27, 2020
Everything's okay with Mediacom. There are only two internet services that are in my area and I didn't like Frontier. Mediacom's reps were great. They were polite and helped me take care of what I needed to take care of. The installation went pretty good. It took the installer a little bit longer when he first came and hooked it up because he had to try a second modem. Overall, the service is good. It works good for me for what I use it for.
Good Afternoon Kayla,
Thank you for choosing Mediacom as your service provider. I am glad you have had a pleasant experience with our staff thank you for sharing. If you have any additional questions or concerns, please never hesitate to call Mediacom Customer Service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 26, 2020
Our biggest problem most recently was that our internet wasn't working. It is a lake house so we are only there generally on the weekends and have to make a special trip over. Our internet was not working because we had gotten new neighbors and they unplugged our internet and left it, and plugged the other person's in. The person then that came to check our internet told us about it. We wouldn't have known but he said it was just hanging up there. He got it hooked back up but nothing worked. We kinda went through quite a bit to try.
Somebody else had to come out but they had not changed when we got the new modem because they thought it might be that. We picked up a new modem but when I picked it up, the lady said I've taken out the old one and put on the new one. But we were on the phone for a long, long time trying to get it set up then they ended up sending someone back out. Normally, it is a fine experience with Mediacom but it was frustrating that day. My husband took a day of vacation so he was frustrated. He talked with someone and they compensated us with a free month.
Good Afternoon Kelly,
I am sorry that you have had repeat service issues at your lake house. I am glad you spoke to us and we were able to credit you for the time you were without service. If you have any additional questions or concerns, please reach out to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 26, 2020
Because Direct was going higher and higher every month, we switched to Mediacom. We have internet and TV. Right now, my great grandson is out of school and he's watching YouTube. He’s there in my chair all day long watching YouTube.
Good afternoon Gwenda,
Thank you for choosing us as your preferred service provider. We hope the service has been more affordable and more reliable then Direct. We are happy to hear that you and your great grandson enjoy the service. Please call us anytime if you have any issues at all. We can be reached at 855-633-4226 or via mobile text at 66554. As always, we appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 25, 2020
I had Mediacom years ago and I decided to try their service again for my internet. The installation went very well. I'm a subscriber with Dish Network and sometimes the equipment that Mediacom has for internet and Dish Network's equipment don't work well together. For some time, I had an internet outage. Still, the service has been okay so far.
Good afternoon Charles,
Thank you for trying our service again and giving us another chance. We truly appreciate your positive service review and valued Mediacom business. We are happy to hear that service has been okay. We do hope that all has been well. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 20, 2020
I was told by Mediacom that if their technician did not enter my home, that the funds I paid initially to get my service would be refunded. I haven't been able to talk to anyone from Mediacom since the storm hit my location. I decided to cancel my service as it was supposed to be 19.95 per month but that ended up being more because of what Mediacom did. Also, the fact that they sent me a bill and did not apply what I paid initially to get my service to my refund bothered me a bit.
Good Evening Erey,
I do apologize your install credits were not refunded immediately. I do show they now have been issued. Thank you for your patience with in the process of getting your services up and working after Derecho. If you are still having service issues or have any additional questions or concerns. Please never hesitate to reach out to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 19, 2020
The installation of our Mediacom internet service was quick and easy. 99% of the time, service has been perfect. We had a derecho storm come through a couple of weeks ago though so everything has been really spotty. Still, that's something that comes with the damage from the storm. When there are any issues, Mediacom tries their best to reserve them as quickly as possible.
Good morning Jazmine,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service installation went well and that services have been restored. We do sincerely apologize about any service intermittency. We are working our best to get everything to being stable. Please contact us anytime to further troubleshoot services or to setup a service visit if needed. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 18, 2020
I am satisfied with the service. The tech was professional and polite. All in all I am very happy with Mediacom. I am going to point people on your direction for sure. I am really impressed with the customer service people. They really go out of their way to help.
Good morning Kim,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service, that the service technician was professional, and that our customer service representatives try their best to help when you call in. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 18, 2020
Other providers are too high for me but I can afford Mediacom. I got internet and phone connection with them. Lately, they have been working on the lines and stuff and I lose my connection. It's off for a good 15 minutes and then it'll turn back on. But the service has been good, so far, and I'm satisfied with them.
Good morning Margie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service pricing is affordable and that you’re satisfied with our company. We do sincerely apologize about any intermittent service issues that you might be experiencing. Have things improved as of late? If not, please reach out to us anytime so we can troubleshoot with you or schedule a service visit if needed. Call us at 855-633-4226 or text us at 66554 so that we may be able to further assist you. We look forward to hearing from you and hope you have a great day!
Thanks,Christian
Reviewed Aug. 17, 2020
Mediacom internet works well in the storms. Whenever we have a storm or something like that, their service hardly ever goes out. I have to have it for school and I also stream with it for my television. The installation was good. As far as internet service, I recommend them. But right now, I am trying to get my billing due date changed. I've been working on it since June but it has not worked out. I've talked to three different representatives. The representative that I talked with last week really tried to help with it. I'm hoping that she is able to resolve it but she has yet to call me back.
Good morning Regina,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service installation went well and that the internet service has been reliable. We do sincerely apologize about any billing concerns that you might have. If no one has followed up with you since, please contact us anytime so we can further assist. You may call us at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 16, 2020
Mediacom had better speed and price. Dealing with their sales rep and the installation was very good. But I've had to call a couple of times in the last few months 'cause it just goes up and down somewhat frequently. They told me that there was an outage at the time I called them.
Good morning Aaron,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were kind and that the installation went well. We do sincerely apologize about any intermittent issues that you might be experiencing. We can always troubleshoot with you or schedule a service visit if you would like. To do so, please contact us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a nice day!
Thanks,Christian
Reviewed Aug. 15, 2020
With checking the unhappy box. It is many issues. It is frustrating. It is exhausting and the issue does not get solved. I have difficulty with some agents. Some keep talking like they are solving and hour later nothing got done except wasted my time. Some REPS have been terrific...and I want them to receive the proper credit and recognition!!!! For example TINA the tech support agent - a terrific and smart tech. Another name Taylor knows his work!! At this point, the issues that happened have been worked out and are finished.. I do not want a dress rehearsal. I have moved on. Until next time with Mediacom.
Good Afternoon Janet,
Thank you for taking my call I am glad to hear that everything is working properly now for you. I apology if you ran into any difficulties speaking to any of our employees. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 15, 2020
I have internet and phone with Mediacom. I learned about them through a friend and online and so far, I'm having a lot of trouble with their service. I'm having a lot of internet problems and the phone is not working well. I would call them about the internet and they would come out. But most of the time, whenever they'd leave, they'd say that they fixed the issue, then my internet would come on and off, on and off.
Also, the techs who came out were good, but they didn't explain to me exactly what I needed to do to make my internet efficient. They didn't give me any idea in whatever I was having and they didn't recommend something that would keep my internet going. Other than that, I've dealt with Mediacom now for several years. I had them at my previous address too and my service there was good. All in all, I feel that they should advise customers in what to know or how to make a change if the problem is occurring again and again with the internet. They need to talk more about that when they come to fix internet problems. They need to look around and see what's the cause of that or if there's something the customer needs to do. That way, the customer can upgrade the service.
Good Afternoon William,
Thank you for taking my call. I do apologize about all the trouble you and everyone has had after the Derecho storm that hit the Midwest. The area that you live in did get hit the hardest. Thank you for your patience with the processes of getting everything rebuilt in your town. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 14, 2020
In this town, Mediacom Cable is considered the best. We were recommended at Church last night. The downloading and the uploading is really quick. We stream a lot. Every now and then it gets pausey, but just wait a bit, not a problem, or just reset the router.
Good morning Paula,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do sincerely apologize about any intermittent service issues that you might be experiencing. Please contact us anytime if you would like for a service technician to check things out. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 13, 2020
Mediacom is the only one that serviced my area and everybody's been pleasant. I contacted them when I first set up my service, then I called again when we had an outage. I had some interruptions the last two days because we had a outage here in Clinton, Iowa, but other than that, everything about their service has been perfect. I also called them to get a discount to see if I was due for any promotional rates on my plan and they honored me $15 off for the next year. Everybody's been a joy and very helpful. I'm thinking about getting their home phone services as well because I have a fax machine. But I probably won't start that until I start back working from home.
Good morning Tyra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representatives have been very kind and helpful. We hope everything is going well. We are here to help. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 12, 2020
We have been happy with Mediacom service and the technicians. My only problem is that I cannot access my Mediacom account online. We used to be a customer, went to Dish and came back, but I cannot get my online account. That is the only problem I see.
Good morning Deborah,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the services have been working well and that the service technicians have been kind towards you. Please call us anytime at 855-633-4226 or text us at 66554 so we can help get you access to your online account. We look forward to helping you and hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 12, 2020
Mediacom is the only service provider in this area and I have them for phone, internet and cable. So far, my experience with their reps has been good and the service has been awesome. I use it for gaming, Netflix and those type of stuff.
Good morning Joe,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience thus far has been awesome and hope it continues to stay that way. We are always here to help. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 11, 2020
My online business depends entirely upon a fast upload speed which I pay extra for, had four visits from a tech in July and a visit in August with no resolution, Please have this issue addressed ASAP. Thank you, Martin **
Good Afternoon Martin,
I do apologize you had trouble with your internet's upload. I show there was a maintenance job that was completed to repair this on August the 27th. I am touching base to see how your internet service is working now. If you are still having service issues, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 11, 2020
9 calls over two months of waiting guy comes Friday and doesn't have equipment needed to do the job. He said he rescheduled for Monday would be here 12-2 today. Never called, never showed, waited all day. Just called service and they see no reorder for Tuesday and he gives me number to miss utility which I told him (common Sense) that they would not know they only schedule utility marking, but called anyway just to see and as I said. This whole process is a mess. Two houses down from me they lost service and had their cable burred in one week. TOTAL INCOMPETENCE!!!! Took you 6 weeks and 4 calls before someone noticed they didn't drop the order for the burring. Let's see how long it takes for someone to make this happen??? Bet my service would be cut off if didn't pay for two months!! Maybe I should cut off your service and go with Direct!!
Good Afternoon Mr. and Mrs. Harding,
Thank you or taking my call. I am sorry for the delay on getting your cable buried at your home. I am glad to hear that everything has been working appropriately. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 11, 2020
Mediacom has a Cyclone Network that is within our area. It's an Iowa State channel where I will see Cyclones play, have some basketball games and things like that on there. They also have NFL Network with the option to buy Red Zone and some of the online subscriptions that don't have those. My bill right now is 170 with the phone line and I even have HBO and pretty much all the premium channels on top of that. We get snow within the winter months and then we get rainstorms in the summer months. Satellites tend to go out a little bit but with Mediacom being underground has been really reliable. But if something does happen and for whatever reason, my internet is not working, they should have somebody who can show up that same day or the next day even if there's a payment so that I can continue to work and be able to make my living with working from home and things like that during this time.
Good afternoon Aaron,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and that our support representatives have been helpful when calling in. We hope everything is well. If any problems come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Aug. 10, 2020
Everything has been good with Mediacom. I just wanted to go with cable internet instead of DSL.
Good morning Ivan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy things have been well. We hope your experience continues to be positive. Please contact us anytime if you run into any issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 9, 2020
I started placing an order with one associate and got cut off so called back and had another associate. Pricing seemed to be different with each one just getting ready to ask her about that and we was cut off. Called back again and all she had was my order waiting to be processed and no other information as to what each of them told me. I will have to wait and see how this comes out when I get my bill.
Good afternoon Judy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any issues or concerns that you might have with your service bill. Please call or text us anytime so that we may be able to further assistance. Our phone number is 855-633-4226 and you can text us via mobile at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 9, 2020
I had Verizon and the church, where I'm a minister, has Frontier. But I liked Mediacom better than all of those. They’ve been better and terrific. I have the internet. My laptop is connected with my Mediacom at home. I use it both at church and at home. I use it extensively on anything and everything I do on a computer like typing sermons. I also use it when I go to do PowerPoint.
I've gotten great service with Mediacom. They've come out and taken care of any problems that I've had. Anyone who has come out so far has been super. As a matter of fact, two weeks ago we had them out because of a situation. The tech was really good. A few months before that, I broke my remote and they came out. They helped fix it all up and do everything right. I've been pleased with anyone on the phone when I’ve called them. I've been pleased with anyone who's come to the house too. They've been very courteous and helpful. I really appreciate them.
Good morning William,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been working well and that our service representatives have been kind towards you. We hope your experience with our company continues to be positive. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 8, 2020
Always get to watch my shows!! Very fast internet!!! Always helpful on the phone!!! Friendly Staff!!! Whether it's day, night, rain or sun our service works!! Greatly appreciate your professionalism!!!! I will remain a loyal customer for life!! Thank you.❤️
Good morning Melinda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the service that we provide and that our service representatives have always been helpful when you call in for support. We hope your experience continues to be positive. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 8, 2020
Because of my location, I ended up with Mediacom. I have their internet and service has been good so far. It’s our TV provider and we stream TV with it. Their people were very kind and very polite. It's all been good so far. Mediacom was much better getting out here than Verizon would have been. I have called for technical service and they sent somebody out right away. They got on the phone.
Good morning Frank,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that services have been good thus far and that our representatives have been very polite towards you. Please don’t hesitate to reach out to us if you run into any issues at all. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 7, 2020
The technician did a excellent job but the trainee needs to pay more attention to what he's doing a and listen to the customer. Now because of the short wire going to the router they have to come out and replace it!
Good morning Earl,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues and your experience. Are services working properly as of now? If not, please reach out to us anytime so we can further troubleshoot or schedule a follow up visit. We can be reached at 855-633-4226 or text us at 66554. We look forward to helping and hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 7, 2020
I called twice, and because of age and hearing problems did much better with non accented male voice. I am 86 years old and when asked to unplug or plug things I am at a disadvantage because of sore hands that are a bit crippled. Patience is appreciated.
Good morning Nancy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. Have things been resolved for you? If not, please call us and we will schedule a service visit so that an on-site service technician can acquire a resolve for you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 7, 2020
Address **. I was to have service installed last Sunday. Technician shows up and says it's too wet to go under the house to run line - even though it hadn't rained for 2 days. Tells me he'll be back the next day. Waited all day - no show. I call Mediacom and this was never rescheduled. I had to reschedule and wait another 5 days. Husband called Mediacom said DO not send the same technician. Here I sit with an install time between 8-12. Guess what - no technician, no call, text or email to let me know when the hell this person is going to show up. Just called Mediacom again. Told I have service set up for 8-12 - tell her, "Yeah it's after 12." "Oh they must be running late." No further direction or apology. I was switching from DISH to Mediacom...Maybe making a VERY BIG mistake.
Good Evening Leslie,
I do apologize we were not able to complete the installation of your cable. Hopefully in the future that can change. It is under the discretion of the technician if he feels safe going into a crawlspace. If you have any additional questions or concerns, please return a call to Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 7, 2020
Very good service over 45 year. Well pleased with my service. Mrs. ** and Cory ** help us keep going in my area and others. Keep it up all-stars. Mediacom thank for fast service power go down. We thank you. Service won't be out too long thanks to mediacom.
Good afternoon Larry,
Thank you for your positive review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the services and that you don’t have many outages in your area. We are always here to help. If you run into any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 7, 2020
Our bill went up $30. We were not aware this was coming! As always, staff was polite and helpful but could not lower it any. She said I could call back next month and see if there were any 'deals'. In fact she said she would email me if any deals came up that I would be able to use. I'm hopeful that she will. I'm just one of many customers though so we'll see what happens. We do have good service from Mediacom.
Good Evening Kathleen,
Thank you for being a valued Mediacom customer. Even though your price increased you are still at a lower price than any of our current promotions. The only way we could lower your price at this time would be removing services. The full price for everything you have is 212.02 plus taxes. I would encourage you to call the first part of July 2021. Your will be going into your 3rd year and look at what offers we have at that time. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
First service technician disconnect all three tvs while installing a modem. Second rep. did not reconnect third tv, even after leaving his tel. no., and has not responded to reminder text messages. Third tv remains disconnected. No information for a return service call has been received. The situation has lingered so long as to require the attention of a supervisor who should call, apologize, and indicate corrective action and date.
Good Afternoon Charles,
Thank you for taking my call. I do apologize that you had trouble with your cable wiring after the internet was installed. I do apologize that the job was not fixed right the first time. I am glad to hear everything is working well for you now. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
We lost our cable TV and internet for about 10 hours one day and about 2 hours the next day. They dug up our yard in two places and made huge ruts in the yard. We are still waiting to have the yard fixed. They claimed the cable line was bad and we had been complaining about this issue since March. So far it seems to be working since the repair better. I hope they will come soon to fix the yard but I am not holding my breathe.
Good morning Sheila,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your experience. It looks like everything was forwarded to the service contractors. Have they followed up with you and resolved the issue? We look forwarding to hearing from you and assisting you further if needed. We also hope all is well. Please call us anytime at 855-633-4226 or text us at 66554. Have a wonderful day!
Thanks,Christian
Reviewed Aug. 6, 2020
Have had service interruptions repeatedly since initial installation. Repeated visits by techs (4) that haven't resolved problems. Told that my line is not going directly to 'Cable box' but on a splitter with neighbor up street. Told it would be rerun properly to the Cable Box but it hasn't occurred in over a month. Still getting multiple interruptions. Another Tech visit scheduled for 8/11 which I don't believe will resolve problem.
Good Evening Cornelius,
I do apologize for the inconvenience you have had with getting your service correctly working. I don't show any contact with you for the month of September. I want to make sure this is positive, and your trouble has been resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
He wanted to run all new cable. He disconnected phone and internet. I was on the phone for over half an hour. They set up an appointment for Sunday!!! This is Thursday! My sons are gamers! They put me on standby for tomorrow. I waited 5 years to get cable. Now I don't have a landline or internet! Ugh!
Good Evening Rhonda,
Thank you for taking my call. I am glad to hear your Mediacom service is working well. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
Have been waiting since 7/8 for installation. Took 19 days for a tech to come out and deemed a new cable was needed. Now told it could take 30 days!!! Ridiculous!!!! Heard good things about MEDIACOM now I wonder!!! Will be 2 months total if they do so in timely manner. Makes no sense. I should be high on priority list since I've already waited a month!!
Good Evening Dee,
I am sorry for the delay in establishing service. I show you are now connected. Even though we found you were in are service area when our technician came to your home. He found that you were 350 feet away from the closest tap. If we would have connected your service it would have been a weak signal. We had to go back to our construction team and report the trouble. They have to come up with a plan to either run a new tap or bring you in from a different location. A majority of the time we also have to have a work order from our company and permits from the city or county government to add to our network. I am sorry if the process was not explained when we ran into problems connecting your service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
Under the circumstances of storm Isaiah Mediacom did a first rate job in providing service to my area. A short period of internet and cable TV loss - but it was a short period. We were very fortunate so Mediacom could focus on the more serious problems. Thank you.
Good morning Patricia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope you are well and that services are working properly. If not, please reach out to us anytime so we can troubleshoot or schedule a service visit if needed. Call us at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 6, 2020
We recently switched from DIRECTV to Mediacom for our TV, as we already had Mediacom for our Internet. The technician that came to install everything, Marty, was very professional, polite and worked very hard. Mindful of the pandemic, he wore a mask and was very careful in my home. Both myself and my daughter-in-law were very impressed with him.
I would like you to be aware of an unrelated matter regarding one of your technicians. We were having problems with our modem and a technician came to replace the modem with a newer one. I believe this visit was sometime within the last two months; I can’t remember the date nor his name. Unfortunately, I did not get sent anything to review him with. I would like to fill out a more detailed report, but long story short, he did not wear a mask in my home (partially my fault) was very unprofessional and twice tried to sell us Tupperware. NOT a good look for a mediacom technician.
Thank you so much,Melanee **
Good afternoon Melanee,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the experience you had with one of our service technicians. We have sent the service review to our local field team. Again, we sincerely apologize about the experience and hope all is well. If you have any further concerns or need assistance with anything at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 6, 2020
I filled out the form to boost my speed and nobody contacted me. And I had to call them and the rep. said he was unable to find anything on me. Anyway, I wish I would have written his name down. He said he would take care of it for me. He sent me the new modem/router and with his instructions I installed it in a matter of minutes.
Good morning Thomas,
We sincerely apologize about your experience. We hope everything has been resolved since you last interacted with our service representative. If not, please call us. We can always troubleshoot or schedule a service visit if needed. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 6, 2020
Both people that I talked to on the phone were very helpful and answered all my questions! Both were very courteous and listened to what I was asking. It was very pleasant talking to someone that you could understand because they didn't have a thick accent!!
Good morning Merry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives were very helpful, courteous, and listened to your concerns. We hope everything has been well. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 6, 2020
The service technician sent to fix the internet at my location was rude, and unprofessional. He was trying to pass the cable through the fence over a bracket. When I pointed to that, (unintentionally stepped on the cable) he became so defensive and unfriendly. He then realized that I was right. Had I not been a little bit patient, I would have asked him to leave. Please, make sure NOT to send the same technician to my place for future repairs. Thanks!
Good Afternoon Ahmed,
I am sorry for the bad experience with our technician. I have noted the account per your request not to send the technician back to your home. I am glad that everything is now well with your internet services. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
I never have any issues out of my internet. I am extremely happy. It never runs slow and it’s a great price. The gentlemen that hooked everything up for me was incredibly sweet and fast. I love that I can pay everything from the Mediacom app.
Good afternoon Savannah,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service is working properly, that the service technician was sweet, and that you can do mostly everything through the Mediacom mobile app. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 5, 2020
Router-very long involved process. Told us we didn’t need a router. Direct connected to Mediacom which messed up phone line. Phone-called to get phone issue resolved. Spent at 15 mins trying to resolve, got put on hold, call picked up by some new person. Never resolved!???
Good Afternoon Brent,
I am sorry you were having trouble with the router we provided. I do notice a technician has been to your home and exchanged the modem. I would like to find out how everything is working now. If you are still having trouble, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Spoke with Hosea' from the Philippines and he reset my modem and did several other things to see if he could get my internet up and running. He was very knowledgeable in what he was doing. He was very nice, friendly and caring. He couldn't fix it but told me he was running something and should come back up in 2 hrs. Call back if I needed to. Ty
Good afternoon Marcia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interaction with Hosea was pleasant and positive. We hope things have been well since then. If not, please reach out to us anytime so we can further troubleshoot or setup a service visit. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 5, 2020
And I have to keep calling in to have you come out to fix it. And you won't even issue a credit for my issues during this time. I even bought a new modem/router because you originally said it was my issue and now that it is not. I'm stuck with it! NOT HAPPY!
Good Afternoon Zachary,
I am following up to make sure your internet trouble has been resolved. I do show where they had replaced an AMP to improve your service. I have spoken with a specialist that was working with you. The last thing she knew you were still having slow and intermittent service. We are reaching out to the Technical Operations Manager in your area to see if there are any additional maintenance issues that need to be resolved in your area. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
This is not a reflection on the technician that came to my home. He indicated that the low signal level coming to my house had to be fixed at a substation. He indicated it could take up to 48 hours. I was never notified when or if the issue had been re
Good Afternoon Dennis,
I am glad to hear that your signal levels were taken care of. I am sorry you were having interference with your phone and internet. I do show you have left for a different provider. Hopefully in the future you can revisit Mediacom. We do apologize if service issues have caused your departure. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
We ordered and pay for high-speed internet at 100gb. My work emails and video conference often fail. It cause me to lose business and tired of apologizing for your poor service. We get 70 downloads and 5 uploads on a good day. Most of the time, my conferences and courses don't work between 9 am to 5 pm. We wanted repurpose reset to clean thing up her and the tech rep hung up the phone or the speed dropped to finish up.
Good Afternoon Steve,
I apologize if you are having service issues with the internet. I don't show a scheduled service appointment since 2019. If you would like we would be happy to schedule a service call. I did show some errors on the router. You may need to exchange your modem. Please return a call back to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
I was very satisfied with the technical performance of the technician, and he explained the problem and fix well. However, he came without a mask and was going to enter the house unmasked. I called him on it, and he said "I'll wear one if you want me to". I insisted, and he did while inside. Worked on my equipment inside and out, and did not have gloves. Made me very uncomfortable - my wife and I are old, with health problems, and the virus is exploding in this state!
Good Afternoon Gary,
Thank you for your feedback. We do provide gloves and masks to our employees. I do apologize this did not happen. We follow OSHA and CDC guidelines. I will report for you that this was not done. At any time you can refuse a technician into your home. We may have to reschedule. Your health and safety are important to us. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 5, 2020
The young man arrived on time and had perfect manners. He did a superior job and cleaned his work area well. There have been no problems with our televisions signal reception since he worked on them. I would recommend Mediacom to anyone that wanted cable tv.
Good afternoon Kathryn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician arrived on time, had perfect manners, and did a superior job. We hope all has been well since. If you need further assistance with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
We are happy with the service we are receiving. We do not like being charged for what we do not use and in our opinion need or want. I am referring to the selection of the cable TV program selection. The bundle we are required to receive and pay for in order to get PBS and some sports channels is burdensome and too expensive and comes with many, many superfluous channels. Why isn’t it possible to have a simple choice perhaps of individual design?
Good Afternoon Robert,
Thank you for your review. I am pleased you are happy with the service. We do provide just local channels that would include PBS. If you do want ESPN and other sports channels you would have to have the Variety cable package. The channels we have come from a variety of different network companies that have bundles of channels. We work with them to provide content back to our customers. Variety cable is designed to provide a little something for everyone. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Your rep was wonderful. She was upset that I received that scam call and took all the information to report to your people.The scammers were demanding $240.00 for a upgrade or my service would be shut down. She told me that Mediacom would never call and demand that. She was every reassuring to me.
Good afternoon Gloria,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your experience. Correct, Mediacom would never call a customer asking for their personal information such as a social security number, bank account information, or any other pertinent information. Phishing calls, suspected fraudulent repair scams or any fraudulent business claim can be filed at https://consumercomplaints.fcc.gov/hc/en-us. We hope this information helps. If you have any other questions, concerns, or service issues please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 5, 2020
Noticed monthly payment increased. Needed to find out why and how to reduce. Was able to have internet speed increased and monthly payment reduced. However I have not noticed it yet on my bill. Was told it would be less due to pro-rating for that month. It is not.
Good Afternoon Karen,
Thank you for the review. I do show that the offer that was put in is saving you around $30.00 per month and it should be good for 1 year. If you have any questions or concerns, please return a call to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Numerous people have been complaining terribly about the internet. It was constantly going out last week and the week before! MANY times this happens! We have no internet A LOT but yet we still pay for 100% of the coverage??? When I called to see what was wrong, I received a message about problem in our area. But this was a constant 2 days off this at least. And it happens more and more often!!
Good Afternoon Brenda,
Thank you for taking my call today. I looked at your account and the router hasn't been updating. We did a reset over the phone and the router came back. I will follow up in a couple of days and if it is not updating again. We will replace it. If you have any problems before I call you back. Please call customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 5, 2020
We had an appointment scheduled on Monday from 10:00-12:00 and no one showed up or even called. This didn't surprise me since it took months to order internet service and get the service installed correctly. The communication and follow was non existent.
Good Afternoon Mark,
I do apologize that you have had problems with establishing service and internet problems. After speaking to you today you have told me it seems service has improved but you are having some problems with your own personal equipment. After that is resolved if you are still having problems you have stated you will call Mediacom back for assistance if necessary. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 5, 2020
Once I bought my own modem things worked better, however, as of recent my speed is not as fast and there is a lot of buffering even when there shouldn't be any. I wish I would get the service that I am paying for, kind of frustrating.
Good Afternoon Sheila,
I am sorry you have experienced speed issues with your internet. I would like to follow up and see how your internet services have been working recently. If you are still having trouble please contact our Mediacom customer service department or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
This last call I had was amazing, the rep was very helpful and friendly. She knew exactly how to help me and explain everything to me in a way I could understand. She knew exactly what to do when I told her what I wanted. She is the best rep I have talked to since I have had service. It wasn’t just what she did it was how she did!
Good afternoon Nicole,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative that you spoke to was very helpful, friendly, and assisted in acquiring a resolve for you. We hope all has been well since. If you have any further issues or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
Internet service is very spotty, have excellent power for awhile, then to poor. Service techs cannot figure out. Only to say it's been an issue in my area for a long time. Like trying to find a needle in a hay stack. But I pay premium price every month for service.
Good Afternoon Keith,
I apologize to hear your internet service has been spotty. I would like to reach out to you and see if you are still having a problem with your Mediacom services. If you can please call Mediacom customer care or text Molli at 66554 we would be happy to work with resolving your trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
After the main electric company FAILED to transfer service to a new utility pole and cut vines that overpowered the cable our Mediacom service person managed to take care of the problem. I still think the main power company should of done this job. Thank you MEDIACOM.
Good afternoon Guadalupe,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are hoping that everything is working properly. We are always here to assist. If you run into any further issues, please contact us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
So I recently moved to Gulf Breeze in Holley by the sea. Called Mediacom because they're the "Cox" of Navarre. Got an internet and cable package that was definitely cheaper than cox was. I am a competitive gamer with a really expensive computer build so I wanted to go with the 1gig dl internet. First guy came and connected everything but didn't check to see if my internet was running the way it was supposed to. (I was at work when it was connected.) So when I got home I instantly ran a speed test and my result was in the 250 range. So I called and told the mediacom person that can barely speak English and they set me up another appointment for 8-12pm. Keep in mind I work 7am -5pm Monday-Saturday most weeks. Anyways they sent a guy out to come fix it. He didn't show up until 12:30. He did some tests on the wiring behind my tv where the modem is and then tells me there's something wrong with the modem.
Then he goes out to his truck to come back with no new modem. Said he might have one at the warehouse so he went to check the warehouse. Another 45 min goes by, still no modem when he returns. Told me just to call and they will send me a new one in the mail. Got the new modem 3 days later and connected it myself. I called in to get it connected and the wifi worked but my direct connect didn't work because they didn't know about the extenders for the internet. Person on the phone told me that a tech had to physically fix the settings on it so that my internet will work. Set up another appointment on another work day 8-12. Guy shows up on time with an attitude and proceeded to try and tell me something was wrong with my computer and not the modem or any wiring. This was before he did any kind of checks to any modem or wiring.
Got in a little argument with the gentleman because at this point I'm already tired of dealing with this...my internet should've been working correctly since day 1. Almost kicked the guy out of my house and just cancelled mediacom services all together. He apologized and told me that he really wanted to fix the problems I was having so I said, "You know what....water under the bridge, see if you can help me." So he proceeded to run some tests and told me that the original account was set up for 500mb download speeds and that the wire to the tap was bad and that they would fix it within 24 hours. The guys came and fixed the wire to the tap within 24 hours but my internet was still running only up to 350mb download. It has now been at least a week and I haven't received any calls or emails regarding this matter so I call again.
Lady on the phone could barely speak English so I asked to speak to a supervisor. Finally go a supervisor on the phone and she told me that my account was actually set up for 1g download speeds and she didn't know why he would tell me that. I have another appointment coming up on Saturday to see if this finally gets resolved. I'm confused though. Why when something like this happens, why doesn't a supervisor get involved and make sure that the services that are supposed to be provided get provided before a month goes by? This whole experience has been the worst I've ever dealt with by any company period not just cable service. Since day one with my experience, I've lost money having to take time off of work to be here for the cable guy to tell me he can't fix it. What are you, as a company going to do to fix this and to make sure nobody else has the same problems? RANT OVER!!!!
Good Afternoon David,
Thank you for taking my call. I am sorry to hear your internet was working well and now you are starting to have speed issues. I do show recent maintenance work was done in your area. I have requested when you go home tonight to reset the modem and check the speed. I will follow up with you to see if this made a difference. I will also be checking to see if we can pull your original conversation for setting up service and the price that was quoted to you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Technician was promptly on time and very professional. Had a wonderful experience with him and he followed up with a phone call to let me know the signal strength respecting social distancing! Couldn't be happier with the appointment. My tech was a very personable guy that is truly an asset to the media company staff!
Good afternoon Troy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was very professional, personable, and was on time. We hope all services are working properly and that your experience continues to be positive. If you run into any further issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
There was a splitter in the back room that was broken Said it was old. However, I have only lived here less than 3 years Mediacom hooked it up when I purchased the Tv, The Mediacom Rep was extremely helpful and informative. I I thought it was my Tv but he started tracing back lines and discovered the problem. It was a new TV when I moved in and it would only work sometimes. It was the connection. I want to give that guy a GOLD STAR..
Good afternoon Elinor,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that the service technician was able to assist and help acquire a resolve in the service issues you were having. We hope everything has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Original Review: Aug. 5, 2020
Have been having consistent internet outage issues. Speeds have been sub par for the package we pay for. Has been working better the past couple weeks. It customer service has been trying to help over the phone through the Covid process.
Good morning Eli,
We sincerely apologize about any intermittent or ongoing service issues that you might be experiencing. We are here to help and would like to troubleshoot with you. Also, we can setup a service visit so an on-site service technician can check things out for you. To troubleshoot or to setup a service visit, please call us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
Good experience. Everything went smoothly except for the fact that I had purchased the cable modem and my invoice showed that I was renting it. I called and spoke with customer support and after explaining the situation they corrected my records. Install technician was professional and courteous. Install went smoothly. I'm very happy.
Good morning Terry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that customer support representative was able to address the issue you had and that the service technician that came out to your home was courteous. We hope everything has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
I was very satisfied with the individual who assisted me. He helped me to rebook my equipment and identified the problem. He was very polite and helpful. He wasted no time and I was able to proceed. Thank you. Thank you. Thank you.
Good morning Sean,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service representative who assisted you in acquiring a resolve was very polite and helpful. We hope everything has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com