Mediacom Cable Reviews

Even though several issues arise during the installation process the company was very accommodating in getting the process completed. The installers were professional and the customer service reps that I spoke with were courteous. No other comments to add. Thank you for your service.

I wanted to control the buffering that I experienced with ordering movies of my Fire Stick. The technician was prompt and very informative and help me resolve the problem which wasn't with the cable line it was with the fire stick. I was very satisfied with his service.

The lady that helped me was excellent and very helpful. She was very nice and could not for better. I wish everyone was as good as she was. My bill was higher than I expected and she explained why. Thank you very much.

Helping me log in to cable box. My first guy was obnoxious. He told me he didn't have all day to help. I said thank you and hung up. Two or three days later I called again and the girl was very nice and helpful. The rates are too high for the poor service we have.

Mediacom had the best and fastest internet for the area that I’m in. The installation was fine and the technicians have been fine. Compared to everybody else around, the quality of Mediacom's service is really good. The service doesn’t go past the house next door. Other people I know have Windstream and they kept saying that the service is horrible.

We were having such a terrible experience with DirecTV, so the other option was cable. And we’ve been very happy with Mediacom so far. We had an electrical storm last June, and so it hit our cable and just blew up everything. And we called them that morning and they were out there by that afternoon, and got it all fixed.

I’ve had Mediacom since 1993. I stay with them because I don’t like to change. The quality of service has been great. I have cable, internet, and phone services, and everything’s fine the way it is.

I had the AT&T and when we moved here, they said we could get the digital. And as it turned out, all we could get is their slow thing, the DSL, and it was costing the same amount that we would pay for Mediacom. So, we already had a box out front for Mediacom and we just switched over to it. It was pretty simple. Everything’s going fine. I just want them to keep the price lower. We’re retired. We ought to get the military discount. We’re not gamers. We don’t watch that many movies. We just use it like a regular computer stuff. We’re not real heavy users of it. We did try using it to watch the Amazon Prime movies, and so we hit the limit. Overall, we haven't had any problem and when we had a power outage here, I called them and they were helpful.

Of the three people we've had in the house, two were independent contractors who were hired by Mediacom. However, they did not even have a Mediacom decal on their truck. Both of them, upon arriving in the house, said that Mediacom was terrible. The third representative was an employee of Mediacom and he was excellent. They also have an underground cable as opposed to an over-the-air dish, which was why we went with them.

Just before Christmas, we changed over to Mediacom from DirecTV. Mediacom could get us equal service for a lower price. However, we are still waiting to get the cable buried. If they could speed that up, that would be nice, especially since we have a week of warm weather here. Also, when they installed everything, there were no cards that had a list of all the stations that they provide, which would have been nice. Otherwise, we spend a lot of time cruising through the guide, calling it up on TV and writing down the station numbers.

I have had their TiVo Xtream internet, TV and phone for many years. We've had problems with the internet which always seems to be turning off. And we had problems with the TiVo system, but it finally corrected itself so I canceled the service call. It'd be nice if the internet would always stay on.

We have been with Mediacom for years. I just never wanted to change anything because I’ve been okay with it. I just have the internet and I got good speed. I’m happy with their service and my wife said she's okay with it too.

When we moved here, we used to use Comcast from Washington State. We tried to continue with them but they don’t serve the area we live at. So, I looked for secondary options and Mediacom was one of the options. They were also the one that stood out better to me in terms of reviews and the offer. But when I talked to their sales team, there was a lot of information and it could be a little better explained. It could be simplified for the customers to really understand what’s going on. But since it’s not my first, I figured it out.

I knew Mediacom was in the area for a while, and so I got them also because of the speed. All the representatives I’ve dealt with have been good. They’ve answered my questions quickly and without much problem. The internet service has been pretty solid. So I don’t have an issue with it. Initially I had intermittent connection but they replaced a filter and then it was fine. It just happened to be that my neighbor had some other service that was kind of interfering with the modem. So overall, the quality of the service is very good.

This company can ask for my social security number to keep on file with my account, but can't give me my own account number over the phone. Terrible customer service tells me I have to go to local office.

I've had Mediacom Cable since 2017 and it's a nice service. At the time I thought Mediacom Cable was better and more convenient. The installation took a few minutes. However, I was calling them about my basic channels. I can’t get those anymore. They said I gotta pay for them. I got the TiVo and the Xtream. That’s what its box says. I wish I can afford a Hulu. Besides the deal, everything is all right.

While I’m happy with everything so far. I tried to get service started for my grandfather today at his house because he wanted the same thing I had. He’s been on my Directv account for 5 yrs. Before that he had Mediacom. So I called to get Mediacom scheduled for him and was told he’s unserviceable. When I asked why the lady on the phone says it just says the address is unserviceable. He’s had Mediacom before so I’m not understanding why he’s unserviceable now. But maybe it’s a sign that I should change my mind and stick with Directv?

I'm having a little trouble with the box. Sometimes, my internet goes out. I have to reboot it. And for some reason or another, it all of a sudden decides that my usage is really high. My bill goes up $10 a month. They want me to bring the box to them. It's a time thing right now or when I can find the time to do it. But other than that, I liked the internet speed and accuracy.

It seemed like Mediacom had a lot of channels and stuff to offer and I wanted to give it a try. My fiancée was the one who talked to the sales team and she got a bundle. The cable would go out occasionally and sometimes, we could straighten it out but sometimes, we would have to call them and have somebody come out. The TiVo box is on the first floor and it worked the whole time. For the TV in the upstairs bedroom and the basement, those weren’t working and we went with just one TV for about a month. The guy that we talked to said that we have one of the older models and so they brought us a newer model. They upgraded and we didn’t have to ask them. They just did it.

Mediacom Cable was more convenient than others. And I like the voice. The picture’s a lot clearer, too. The sales team at Mediacom was excellent. Right now, I just got rid of the Showtime because I didn't care for it. I only got three channels on Showtime.

It was very easy to schedule the installation. The reps are easy to get ahold of and very responsive. They're customer-friendly and they handled my concerns well. They try to work with you whenever you have a problem.

Again 4 Stars I took one away as I think better communication from inception would have resolved this quicker. Also let me remind you we had no issues with our service until the recent equipment failure that took a little of 20 hours to fix. Only then did these problems arise.

The satellite that I had before kept buffering, and with Mediacom, so far I’m happy. The cable cuts out every once in a while, but other than that, it doesn’t do it as bad as the satellite did. I love the internet and Wi-Fi.

Mediacom is the only service that’s available at the town that I live, and I have their internet. I had a very nice experience with the sales team which was very courteous and professional. Then, installation was amazing. I use the internet mostly for education stuff, watch any YouTube videos, lectures, and also for Netflix, and the quality of service is great.

Most of Mediacom's reps were really nice. I got the phone, internet, and TV through them, and the installation went well. The installers did a good job. They didn’t explain to me how many megabytes I get and when I go over, my megabyte is $10. And once I had a bill of $430. I didn’t know that after you go over, it is $10. Also, sometimes, when it rains, you can hardly get the channel. But you just unhook the box, and start the booster back up. It’s searching for service, but it will never find it until I unplug it. Sometimes, it will pop back in. It happens often but they explained it to us that because where we had our house built in, we are on the last end. And he said that our connection here maybe is gonna be really bad. Other than that, Mediacom is pretty good.

We’ve been with Mediacom before there were many others. We always stayed and their reps have always been good. We’ve got their service in every room and we’ve got full access to everything. They came in here a while back and put in some stuff so that each TV can act separately as well as get all the channels. Other than the cable, we also have internet and telephone services with them. For the internet, we used to have a lot of problems and they were always coming out. Sometimes, the connection would go out and sometimes, we couldn't use the TV. Then they'd have to fix it and in one year, they were here about four times because it kept messing up. But they put this new system in now and it’s been pretty good.

Everything was great and they fixed the problem right away!

We switch from the only other provider in our area about a month ago. The technician came. He didn't know the house. Had never had cable internet before. He had to borrow our shovel because he didn't have one and he had to call another tech to open a hole under the sidewalk since we needed a cable line ran from the pedestal to the house. The technician was very polite.

Mediacom has good customer service. It’s just that sometimes their service doesn’t work. I have the internet, TV, and phone package with them and sometimes, their products have issues. With the internet service, there were times when I was working from home and it went offline a lot. Mediacom's reps would come out several times and configure it. Sometimes, they’d tell me to restart the modem to initialize it, then it’d go on for a while, but most of the time, during the day, it'd just drop. And that was not a good experience, especially if you were working from home.

After the all the red tape I went through I have been told that they will now be able to provide service to me. I think Mediacom as a company needs to stop working in silo's and work together to give customers and potential customers as much information as they have and not vague responses like unservicabable. While Beverley one other customer service rep was great to work with, I am still dissatisfied with this entire experience. I'll update my rating to 2 stars but work needs to be done to both improve how the customer service team deals with their customers and to improve transparency between the customer service and the construction crews.

Mediacom is a good company and they have 24-hour home security which is what we need. We have a one-year-old and that’s the main reason why we needed home security. We also have Netflix and a house phone, and so we have everything thanks to Mediacom. Our interactions with their sales, customer service, and technicians have been really good, and they’ve come right out and fixed our problem when we’ve called. Although our security cameras went out once or twice, the quality of service is good and we love it. I would recommend it to more and more people.

I heard a lot of good things about Mediacom, and my mama used to deal with them a long time ago. I have their internet and phone, and the internet service is good while the phone is all right to use. Then, when the representatives come, they do what they have to do. They’re very friendly when they come and I like that.

All telephone and internet service for my mother was disconnected by Mediacom with no notice to allow a tree to be removed from a neighbor's property. My mother is a 94 year old woman who lives alone and is completely dependent on being able to call for help if needed. Her Lifeline alert will also not work without a phone line. This was all explained to a supervisor who could not expedite anything. Unfortunately I am out of state and cannot check on her every day when she needs it the most. The tree came out last Thursday and service should have been reconnected Friday, but Mediacom says she must wait 8 days for them to fix the damage that they created. Due to her age and medical condition I feel this is unacceptable.

We ended up with Mediacom Cable when they took over the thing that we had here in Fairbury for getting your computer connection. We’ve got everything connected with Mediacom except for a hardline phone that my wife won’t give up. I got a couple of emails that said something about doing something because something is not being transmitted through. It looked like a scam to me though and I just deleted them. When I went over to the Pontiac office one time and talked to them about it, I said that I’m probably never gonna get an email from Mediacom. Somebody would probably call rather than sending an email. The gal looked at me and said yeah.

I live in a townhome, which is an association that has a contract with Mediacom Cable. And right now, we only have the TV. When we had no telephone service because the modem was out, they put a new modem in, which took care of everything.

Mediacom is our internet provider and we got them when we moved in to our house 29 years ago. I can't complain about the quality of the service and the biggest outage we ever had was when the people across the street cut our cable line with their mower. Whenever there's a problem, we call and go through the prompt and if it still can’t be fixed, they put me over to a person. We had a really old modem for years and there have been several times we’ve been able to fix the problem just with talking to a computer, but it really improved quite a bit when we got the new modem.

I just love Mediacom. I put on Facebook that I was looking for a good internet place and I was told Mediacom is good, so I tried it out and I’ve had a good experience. It’s fast and the installers knew what they were doing too.

Mediacom customer service specialist contacted me quickly to address my issue. We did find a program that worked for our family.

Our other internet provider sucked but I’m not too happy with Mediacom either. We called them because the line wasn't working and our internet was not staying connected. When they came out, the guy said that the line was bad. So, he put a new line in and a different router. He also said that somebody would be here in three to four weeks to bury the line but we never heard from anybody.

Mediacom's rates made me get telephone, TV, and internet service from them. The internet service is a little spotty. Although most of the time it is fine, it just flakes out sometimes. Usually, I unplugging and plugging it back in works, but I’ve had to call in occasionally. Also, the TV service occasionally glitches, but I’m not sure if that’s the station or the cable. It has been fine otherwise.

We keep getting interrupted on channel 9. It comes on a block and you don't hear the end of the rest of the program. Mediacom Cable gave me a new cable box that doesn't have the time on it so I had to bring out a clock radio. Also, Channel 7 was really bad and kept cutting out on us. Dave said that it was a battle between the cable company and channel 7. We also have our phone and cable and internet all in, but we don't even use the internet, except for the iPad.

Mediacom has lower prices and we have their internet and phone. We use the internet a lot daily for a category of things. And, their reps and techs have been very nice.

Mediacom is one of the few that has the speeds we need in this area. I got the Internet, TV and telephone service and it's been okay so far. There's some dropped service, but not much. When I did have an issue, they were available on the phone and if needed, they would send someone.

I left a bad review on here for Mediacom due to the lack of consistent signal and the company has taken care of the issue within 72 hours of the complaint. The tech that came out explained some things and has really made me feel like Mediacom does care. As long as the service continues to be good then I will have no more complaints. Thank you for taking care of the issue.

The person I spoke with (Christian) was extremely helpful. Over the phone he was able to get our internet working with our TV and computer. He said he would check back in a day or so to make sure we had no problems. He did follow up with me.

The club decided that Mediacom was the best option before I became the secretary, and we have their cable TV, the Internet, and phone service. The cable is nice and the internet service is fantastic. If there are outages, it’s for a short period of time. Usually, when I call, they tell me what’s going on, and I can totally understand. Like sometimes, it’s storm related or something that’s knocked out something, and they always tell me, "Well, it’d be just a couple of hours and you’ll be getting them right back up." And within a couple of hours, I have it. So, their representatives are great people and they always satisfy my questions.

Workers are very friendly and helpful but my total bill every month is expensive. I can get cheaper service with streaming. It seems that my bill used to be lower and lately it has got more expensive and gone up.

Both technicians were professional and cordial. I do, however, still have an orange cable running across my lawn after six weeks in this new property. A problem occurred with my cable access on another television and it was quickly resolved. I am generally pleased but again the orange cable has been outside for quite a while.

I've had the basic cable and internet through Mediacom for about a month now. The installation went great and we receive good service.

We have had Mediacom for almost two years now, unfortunately we do not have another choice in providers. When the service works it is great, it’s the rest of the time that it’s terrible. To explain we have regular outages in the area. When we call the customer service representatives first response is to blame the modem. The first time we actually bought a new modem and lo and behold the problem was still there. It took over a week to get a service person out. It wound up taking two tries to get it fixed. Since that first time our internet has gone down no less than three times leaving us without service for a cumulative month!

The technician arrived on time. He was friendly and very knowledgeable. I got the computer up and running in a very short time. He measured the accuracy of the signal and found that the signal was too strong. He placed a splitter in line to adjust the incoming signal for more accuracy. Great job!!

My boyfriend used to live here but he passed away in February. I have no idea how to fix this TV when it goes out or to put it back on the antenna TV. I know I gotta keep this one in the living room on Mediacom because I don't know what to do. But then at night, it goes out so I search for a signal. When I call, I'm talking to the Philippines. One lady would not even let me talk to her manager and finally, I got crappy with her. But when I talk to the people that come out and the Mediacom people here in my town where I pay my bill, they are wonderful.

The physical appearance of the reps from Mediacom wasn’t very professional. One guy had on a NASCAR shirt with a NASCAR hat and the other guy had on a cowboy hat with a feather in it and long hair. Neither one of them had a Mediacom uniform on and the van that they were using was all beat up and had dents on it. The only way I even knew it was Mediacom was the half-scratched off Mediacom sticker on the side. Then, they were supposed to call me before they came out but instead of calling me, they popped up in the driveway as I was taking my son to school. They were there an hour early and kinda sat in the driveway until someone came outside. But they did a great job installing the internet and everything was done the same day. I got the phone and internet, and I’ve noticed that when there are more than three devices connected to it, it acts very slow. So, I end up disconnecting my phone from it and everything seems to run fine.

For the 5yrs. I have had Mediacom out of the 5yrs. My cable has only worked less than half of the time! Most of my time is spent making appointments and arguing with techs that disrespect me and don't know what they're doing! So I have to take off work time and time again waiting for someone to show up to repair my service, only to scratch their head and say: "I'm not sure what to do." Duh! And then when I tell them, how about starting with the lock box across the road that was installed right next to the sewer basin and is completely submerged in sewer water! All electronics and fiber optics underwater, and the response is wow! "We're not allowed to mess with that, it's too expensive and not my dept." So this is only part of the roller coaster ride from mediacom hell!

I wouldn't give Mediacom for anything. I love it. I moved into this house in '86, and I've had it since then. They have done excellent with me. I had issues once in a great while, but all I had to do is call them up. Usually, the whole area is having problems, and they get it fixed right away. They brought in new boxes. I have at least four of them.

We think it is fixed. The last service person knew what he was doing. He should get a raise.

Mediacom's service is better than other companies. The customer service is always great. The internet works often. It’s high speed, and does wonders for my son. I've had it before. The cable is awesome, too. The installer was a good guy. But when he hooked up the Wi-Fi to my router, he hooked it up to the box, so there was no extra cord. When I brought in the TV, I couldn’t hook cable to it. So, when my internet got shut off, I had somebody come out here and look at it, and now it works.

I had Dish Network for 16 years and they dropped one of my favorite channels, plus they kept raising my rates. Previously, I had Mediacom for my internet and I added the cable because they had the channel I wanted. The installation went very well. For the most part, I’m satisfied with Mediacom’s quality of service. Occasionally, they would drop a signal on a channel but other than that, everything has been good.

We have been a customer with Mediacom for a few years. We typically didn't have too many problems. A lot of outages but usually something that is fixed on it own. Recently, about a two weeks ago, our internet AND cable went out. It took them 8 days to get someone out there to fix it. The fix took less than 5 minutes and the person never entered our apartment. About another 7-8 days later, internet goes out again. It's going to take another week for them to fix it, and then they can only schedule us for 8AM-12PM. Meaning my wife or myself would have to take off work. What kind of service is that? That's how they handle issues? If we didn't live in an apartment complex that caters to Mediacom, we would be signing up with a different company.

We decided to leave DirecTV after 16 years and add TV service to our Medicom internet service. The price was good and we decided to buy our DVR directly from TiVo. I hooked the DVR up and the Minis. The first "SERVICE CALL" (10 days to schedule) and the technician didn't have even bring a cable card - the only thing he needed to do. I took a half day off work for this visit. Calls with his supervisor and Mediacom resulted in go pick one up yourself at an office 45 minutes away or wait another week. They wouldn't overnight one either...just said, "We won't do it."

The young man who came was very nice and polite but not aware as to what he was doing. I had a TiVo and mini box to be hooked up. Doing the TiVo box he disconnected my DVR player and did not plug it back in, he disconnected the old box but left the power source behind cabinet, when asked want it went to he responded I don't know another helper that showed up was able to assist with this. He forgot to hook cable to modem for my computer, when asked about phone and number he then told me where the phone cable would go in the modem which was on top of a cabinet and I would have to call it to get number, well how will I call it if I don't know the number??

Mediacom is a little too costly but it’s simple and it’s getting better all the time. The help has been very good. I had an apartment building for a while and I just sold it but we had an agreement with Mediacom that we would leave the phone services on all the time and the TV because if we would have somebody move out of one apartment into another one, we would always have them send some guys out. By doing what we've done, nobody had to come out. It cost me money because then we didn't get anybody in the apartment for a year and I was paying for it but at least it was simpler and we didn't have problems after we had to hook up again. Mediacom’s services are good and I don't have any problem with any of their people on the line. It works good.

I'm a new customer as of 2 wks ago and asked for upgrade. The horror began. First day after my appointment was set cable went off and it was 2 days before upgrade. Only way to reset cable was cancel appointment. Really. This happened twice in 2 half wks and they sent the wrong equipment. Still no upgrade. No one knows what their at Mediacom. Bad choice I made. Really regret it.

I contacted Mediacom when the internet would go off. It would come back on, go off, and then come back on. Right now, it's working. A while back, the power went out, but when it came back on, we couldn't get the TV. It turned out the idiot that did something here left the cable. It shouldn't have been hooked up in the house. They messed the cable that shouldn't have been hooked up in the house. They should have taken it with them. Once he got it figured out, it worked perfectly.

I have been trying to get my internet fixed for about 2 months now. At least 7-8 techs. No one seems to get it fixed. Sad for such a big company. I’ve had no shows no call. And just people who apparently don’t know what to do. I have had enough. I have to wait for 5 days to get an appointment, then wait for a 4 hour window for them to show up. I have things to do besides waiting on someone who doesn’t know what they are doing to come out here. I have waited over 30 hours in the last couple months for you people. Every tech that comes doesn’t seem to agree with what the last tech has done. It’s like let’s stand back and throw stones at it and maybe we will hit the right spot.

I called customer service to see if there were any specials ongoing, to reduce my current Bill, as it just went up. I have been with MEDIACOM since 1995, no switching to the other guys. The lady agent was very courteous, professional, and did some research to see what loyalty programs and rewards were available to me to help me with my recent increase in my bill. She was able to help me out and provided me with an adjusted bill. I always receive excellent assistance when I have equipment issues. Always rectified quickly and professionally. That is why we stay with MEDIACOM, instead of bouncing all around with all those other companies.

I’ve known Mediacom for years but I’ve had them for a little over a year. The sales and customer service reps were always polite and the installers did a good job. I got internet and cable, and I like the quality of service. It was good and I didn’t have any problem with it. If I did, I called and they helped me get through it.

My Mediacom experience was a 5 star rating! Everything went perfectly, and he was helpful with any questions I had! He fixed any problems I had and always kept me informed on what was going on and what all had to be done during the process. Very respectful and communicative. Definitely recommend.

The assistant on the phone said when I get the bill to pay 185.12 and that would take care of all charges. So that is what I paid. Then I get a message on my phone saying I still owe you 14.76. I did exactly what you said and now I still owe you more money.

Spoke to tech who tried to fix problem but couldn’t so said would send someone out. No one came or called. After 3 or 4 days problem fixed itself. Should of followed up. Should of let me know no tech was coming.

Mediacom is what my apartment complex provides for me. I had a choice but it was already included, so I just went with it. It was already installed and the only thing I had to do was pick up both the modem and my TV box. The experience has been great and when I get back in town, I’ll probably purchase the upgraded speed for internet.

Technician was very friendly and knowledgeable. He explained things to me in an understandable way. I questioned my bill which is getting larger and want to trim expenses. We talked about TiVo and some of its advantages. The bundles on tv are not good as I only watch certain channels but need to keep some packages to get one channel. Bummer.

Answered all questions I had. Was quick and neat in finishing his work. Here at agreed time, gave instructions for iPad. Thank you. No problems so there is nothing to complain about. Will call if additional help needed. GUESS I CAN'T PLEASE YOU.

Mailbox full. Pretty mundane request. Just had to clean out old messages. However, one thing still is burning me. I cannot connect to Mediacom when I am in Canada - only 40 miles from the Minnesota border. I can't use Outlook or my saved email addresses. No one will even try to make it work.

My phone service was out for about a month after a phone call from your customer service department selling upgrades on my Internet speed for $10.00 a month. I agreed to the upgrade but after many problems one day after the upgrade, I called your customer service office and cancelled the upgrade. Immediately after that my phone service stopped working and Mediacom did not take care of the problem until almost a month later. After the problem was fixed, someone that said he was from Mediacom showed up and trespassed on my property and was taken photos with his phone. I had to intervene and stopped the individual from walking on my property without permission. I called and filed a complaint with Mediacom Supervisor and told him do not send anybody to my house without a previous appointment.

Service was scheduled for 8:00-10:00. Missed phone call at 8:05 and when I called back at 8:15 I got the robo answering service. Took all day for the Technician to come at 4:30. When he finally arrived, he fixed the problem.

When the service tech came to get all of our components reconnected to the server, he said we would be better to upgrade our outdated equipment. I went to the local office and the clerk told me the same, scheduled a service call and the next day they came to my house, and I was not aware that anything had been scheduled. When the new service tech came, he told me the exact opposite of the previous tech and clerk and that we couldn't run one main box and 4 small boxes, we still had to have 2 main boxes. He also told me the small boxes we currently have would still work fine and the new boxes were only updated to be used with the voice remote. In all, we did nothing to upgrade because of mis-information. Disappointed.

The product itself is not bad, internet sometimes slows down. I was used to have the technician to set up the cables in a way that it won't fall over the place, set them up in a professional way, it wasn't my case. I guess I have to get with the times.

Installation was great but the internet is slow. Several appointments were made but Mediacom cancelled each time. The cable is still laying on top of the ground. Customer service has been extremely nice but haven't been helpful. These are the reasons I've left Mediacom in the past.

Great service. Would like to see the movies changed soon. (Same movies over & over.) Be more family oriented & less R & PG14 movies. Would like to see everyone pay the same price each year. Been with Mediacom a long time (20 + years).

I needed to lower my bill. MY BILLING WAS AT ONE HUNDRED EIGHTY FIVE AND SOME CHANGE. The agent on the phone was very helpful and we got it lowered to one hundred forty dollars and some odd cents, for two years by signing a contract for two years.

I was very pleased with the communication efforts made by Mediacom from the beginning of process of setting appt to prompt and courteous service. I had to cancel initial appt as our closing date on new home was delayed. They were able to make me another appt that was very convenient for me. Everyone I spoke to on the phone delivered what they promised. The setup of cable/boxes was neat and orderly and the technician was very courteous and helpful. Highly recommended.

My remote buttons were starting to not function as in the "return". Replacement took a few days via snail mail but is done and set up of new one was easy and successful. Customer service rep was very quick and efficient in knowing what my problem was and getting new remote on its way.

I stopped my service as In the years time it was on maybe 3/4's of the time. I call to cancel the service, and still had to pay a balance of $20 even though I paid full price when I had no service. Now that's paid in FULL, This month they're saying I owe another $10. I feel like I am stuck in a fly trap with these folks. I will NEVER go back to Mediacom!

I called to have our account put on vacation as we are in AZ. Got 5 months. I really think your company is missing the boat on doing a movable account for your elderly snowbirds who leave the midwest for warmer climates. Would love to bring my cable and possibly internet back and forth with the move. Instead I only use cable. In AZ I hook up with a internet company that lets me unhook when I leave. Just saying.

Thank you for the credits.

The automatic tele call is bugged. Reporting a missed call but never called. Rescheduled for a Thursday when installer was down Tuesdays. Seems to me you're not really concerned with customers or want money. I don't feel the conversations were even taking serious. If there was any other company out here; I would sign up for them quickly.

The technician came out and tried many things to fix my slow/lack of internet and finally got it working again. Not just working but working great! I was getting 30mbps over what I am paying for! I was very satisfied with the technician's work and restoring my internet service.

Showed up times they said they be there. Great service. Got us up and going happy wife. Answered all the questions we asked. Got us up and running. And now we can watch shows we missed. Great job. Thank you.

Appointment made for 10/30/2019 from 1-5 pm. Received multiple reminders and text messages about the appointment. Waited at our home from 12 noon thru the evening. We did not receive the tech and after 6 pm notified that the appointment was cancelled. Was told the tech called and we didn’t answer. We didn’t receive a call or a voice message. We rescheduled another appointment for 11/5/2019 for 1-5 pm. This time no confirms or reminders and no tech. A no show for the second time. Very dissatisfied.

I called to request my internet service be placed on Vacation mode due to the fact that I will not be using my vacation home from November of 2019 thru April of 2020. The representative told me that was not possible. I explained I have done this in the past. She insisted it couldn't be done so I said I wanted to completely disconnect my service. She then transferred my call to another department and that representative was familiar with my original request to place my service on Vacation Mode. She agreed to do that for me so I am happy with the outcome and have always been very happy with Mediacom.

I called on October 18th about an issue with the DVR capabilities of our digital receiver. After explaining the issues (DVR playback continually froze, glitched, and otherwise would not function normally), I was told that a work order needed to be put in for somebody else to give me assistance. Further, I was told that person/department would call me within 2 days to resolve my issue. After no contact from any Mediacom representative, my wife disconnected our receiver and took it into the Moline office on October 23rd. At this point the person in the office promptly replaced our receiver on the spot while informing her he hadn’t seen one that old in a while.

I really appreciated them continuing to contact me until we got is all resolved.

Issue has been closed. The technician that came out was very knowledgeable. But I believe that was something that could have been resolved over the phone. My rating is 5 stars for the technician that came out.

I have only been with MediaCom since August but it has been out about 4 days. One for 2 days straight. When my internet is out I can't get anything on TV because I am streaming. I hope this does not continue.

On a Wednesday morning, I saw a Mediacom truck leaving my street. I went in and checked my modem and you guessed it. It was turned off. I called customer service and after all checks was told a technician would have to come out. The earliest time was FOUR DAYS out. I have had my service disconnected at the box, accidentally before and knew this was the case again. I called three time a day to see if I could get a quicker time but was told none. I even explained I knew what was wrong and it would only take a few moments to just turn me back on at the box.

This issue has been resolved.

Waited approximately eight weeks for someone to bury cable to our house after installation. Upon attempting to bury cable our sprinkler system was hit, but repaired. Also hit was our AT&T telephone line, internet, Wi Fi. Called to report damage Friday, November 1st as workers left without saying anything to us. Called again Monday, November 4th. We have not heard ONE WORD!!! We still do NOT have telephone service, NO Internet or Wi Fi.

Added Tivo Mini to apartment. Had issues with FedEx. Installer was courteous and professional. Was even surprised that he removed his boots when he walked in the door (thank you for being polite, but was not needed! :D). He got me set up and I am able to watch cable in either without issues. I believe the installer's name was Jason. Would definitely recommend him installing cable for my friends. If I had to rating on his performance. 10 out of 10! Excellent employee!

After resetting email password on my iPhone I suddenly was unable to send mail but continued to receive. It took 3 calls over 1.5 weeks for resolution. First 2 assistants provided incorrect information and did not follow up when work order was unable to be completed. Third assistant was able to correct misinformation which eventually led to correction.

I was extremely impressed by the representative of Mediacom with her knowledge and passion to keep me as a customer when I called to cancel the account due to frequent internet speed issues and high monthly fee. Instead I accepted the promotional offer by the representative with faster speed and promotional two-year lower payment plan than the regular price. I will stay with Mediacom for at least three more years. Cheers with the customer service of Mediacom. It was pleasant honest discussion and I was offered a reasonable solution.

When I called in on 10/19/2020 to get my purchased modem hooked up. The person on the line from Mediacom helped me set up my purchased modem. A few days later I got a message on my screen that my Tivo needed to be set up. Not knowing what that meant. I called Mediacom again and stated that I purchased my own modem and now I am getting this message. The person on the other end said we will have to send a tech out to lookk at it. The more I thought after that call, I thought the Tivo may have been looking for the old Mediacom modem.

I had a tech come out on Nov 2nd to move my box locations. He faced some obstacles but was well educated and very clear in his communication and provided options so that I would be happy with end results. Very friendly and personable.

Special thanks to Beverly. I finally got some clarity on this issue from Mediacom. Not ideal news, but at least I know how to move forward. Thanks again!

We have cable, internet, and phone services with Mediacom. When the internet goes out, the cable and the telephone go out as well. And this happens very often. We liked Mediacom's internet, but not here lately though. It’s been going out really bad lately. They say it’s the area. and we actually had someone come to our house to change the box that came with our internet, and it seems to be working a little bit better. Sometimes, the reps are okay and sometimes, they’re rude. When they can’t answer my question, I like to talk to somebody else and they won’t give me anybody else to talk to, and it’s really irritating. I'd tell others not to get Mediacom.

When I got here, my son got me an apartment, and Mediacom came with the apartment. The customer service at Mediacom is okay. The only problem I had was I have a computer that is registered in my name that I connected up here. But then I went to Virginia to visit my sister, I bought another computer which is also registered in my name down in Virginia. And when I tried to set up two computers with my name, it was lots of problems. You can’t have two computers with the same name connected to the line. Then, I got myself a flip-top phone from USA Cellular. And then I found out that in order to get a wireless connection, I have to get a modem.

I have to say I am very disappointed with Mediacom. I have been a customer for several years and they do this. On 10/31/2019 a tree fell on a line in a field across from my house. The power company came out and had the issue fixed in a matter of a few hours. But the tree had broke the line for internet and we were told we would have to contact mediacom. So I did I contacted Mediacom they scheduled me for 11/2/2019 to have the line replaced. I was fine with that but I talked to the tech that upgraded our internet on the phone. He said he had me moved up to 11/01/2019 (never saw them).

I just activated Mediacom and I've had it for a couple of months. The customer service has been great. I've had to reset the password on my internet because I had it somewhere on my AT&T phone and they did it all on their end. Mediacom’s services are good and they're doing a great job.

I’ve been using Mediacom for a long time and if I have a problem with my cable, they come right out and fix it. I got an HD box for my flat screen TV in the front room and I have a great variety of channels. The reception is good and if it gets messed up, I call them and they send somebody out. Mediacom has good service and I’m happy.

The company we were with kept raising the bill. We looked up for the best cable companies in the area and there were two of them, Mediacom and DirecTV, and we went with Mediacom. We have internet, cable and phone with them. The installation experience was fine. The installers were good. When they first installed it, they had to put a booster on something out here. We have a security system so sometimes we have a little problem with Mediacom. But we got our own router, so that’s gonna work out fine this time. The team that came out to fix it was very good. Mediacom's service has been good, so far.

I’ve been with Mediacom for about a year now and their service has been quite spotty. The connection would go out every once in a while and they would send a technician out to fix the issue. This time around my WiFi completely stops working and I request an appointment to get it fixed today. The appointment is set for 1pm - 5pm and by 4:50pm didn’t receive any alerts saying that the technician was coming. So I call Mediacom to try and confirm my appointment (in which they initially confirmed it) and while on the phone with them I received a text saying that my appointment has been canceled. I asked them about it and they said that they can’t do anything because I’m the one who canceled my appointment. That doesn’t make any sense whatsoever but I still have to wait ANOTHER week to get some working WiFi. I’m contemplating turning in my equipment because that’s all that I’m paying for at this point.

I left Cox in Pensacola, Florida and Milton, Florida does not have Cox and I went looking. I found Mediacom on the phone book and I ordered basic cable, telephone and internet. The installers did very well. They had to string a line from a telephone pole about 175 feet and they did it in one day. I’ve had Mediacom for two years and my experience has been good so far. It took me a while but I finally learned how to work my remote control. The reps walked me through that but when you lose power and the screen gets funny, it doesn’t mean anything when the TV goes off. So, sometimes, you gotta unplug it and reboot it, or call them and they would help you reboot it. I’m alright with my service although Mediacom keeps going up on my bill.

I’ve been with Mediacom for about 40 years ever since it came through here. I have the basic account but it keeps going up. They gave me a promotion last time, but the promotion’s over now, so it went up $20 on it. It keeps going up whenever the promotions run out. We stay on low connection out here all the time. It may be the area but it’d go out and on and I have problems with that. Other than that, the quality of the service is okay.

I came back to Mediacom after a three year absence (DirecTV for one year and DISH for two years). The contractor installer hooked up the TiVo connection with no problem. My two allowed connections w/o Tivo box were not verified to be working. A second contractor came and saw that the line was not connected and stayed to ensure the two connections were functional. The entire system Tivo and w/o Tivo went down shortly after this service call. Don't know what caused problem but the box outside was not latched and connections may have been pinched and separated. The third visit was a Mediacom technician who immediately saw the line outside had come undone, fixed it and was gone in short order. Kudos to the last technician.

I started out with Mediacom around ’92 when I was in the military. The experience when I first signed up was okay. Now, it’s getting expensive. I’ve had an addition. I have an extra TV, remote, and a modem. And that’s what made it go a little higher. I’ve had issues a couple of times with Mediacom, but then they were resolved. So, I haven’t decided whether to switch or not.

I initially complained about Mediacom lying to their customer, gouging prices, and having poor customer service. Since writing my review they have contacted me both via phone and through e-mail. Through these interactions the company representatives continue to be what I would consider rude to the customer. When I compare these interactions with the several previous companies I have been with, there is no comparison on this front as every other company has held a much friendlier tone and genuinely tried to "resolve" the conflict versus this company's tactic of just telling the customer you were wrong and we were right. Even if they were correct in some instances I still have verified at least one time where I was directly and repeatedly told the wrong pricing information. The one thing I can say positively about Mediacom is not once have I called and spoken to someone who clearly struggles to even speak English.

I've had Mediacom for years. And my mother move in with us a few years ago, and she wanted DISH. So we switched to DISH. We had DISH all of the month, and for that whole month, I never could hook up to the internet, so I called. Plus, they put a big satellite out front. Mediacom doesn't do that. So I switched back to Mediacom. I had left and they were very happy to hear why I was coming back.

Internet connection and cable box messing with volume. He replaced the TiVo box and the new one is working fine. During his troubleshooting the tech also found an issue with the power source to my new TV that could have caused a big problem down the road. Updated some settings for the 5G and now my devices are staying connected! Great job and GREAT Tech guy!!

I haven’t even been signed up for Mediacom service and they have already changed my install date so many times I have had to call over eight times to try to get it back to where it was originally scheduled for and they keep pushing me off because no one is available to install. I will be canceling my setup and taking my business elsewhere!

Mediacom always treats me well. They have great customer service and their technical service is top-notch also. I love the reliability of my internet service too!!! It is always fast!!! I can't complain about my internet speeds. Our television is always up and running too along with our telephone. I don't have any complaints. Mediacom has always been good to us. Go Mediacom!!!

The onsite technician was not very helpful. I would suggest a class in Charm School. My second visit was cancelled 40 minutes before the technician scheduled appointment time. I have over 14 hrs on the phone with technical support to resolve this issue that I didn't have before the upgrade. PAINFUL.

There were only two choices for internet providers we were on at. One was Mediacom and the other was CenturyLink. I had just moved from another little tiny town that the only choice was CenturyLink, and they were extremely slow, I couldn't even stream Netflix. It was a dial-up. So, whenever I moved here to Bonifay, Mediacom was available. That was why I went to Mediacom, but I have had previous experiences with Mediacom because I lived in Gulf Breeze and Navarre area. I knew that Mediacom was a good service then.

Your installer was late arriving well after 5:00 p.m. while the online status indicated that he was on site working. Not so. He had difficulty expressing himself when asking questions and giving answers. He was an English speaker too. Slow. Seemed confused. I was wondering what could be causing his behavior.

Mediacom was the only one that was available in my town and I use the services daily. I watch the shows on TV with the cable and I do Facebook and communicate with people with the internet. Also, I play games on Facebook.

We've had cable and internet from Mediacom for 17 years and for the most part, it’s good. Sometimes we don’t get service, but it’s always fixed. They’ve gotten better over the years too.

My realtor said Mediacom is the best in the area so I got the service. The rep was great. The first installation guy that showed up hurt his back. I had to call the other guy and the other guy did all the work. I also got one small problem and I had one of their guys come out here this week. My speed just died. But I think I finally figured it out. I had to move my Wi-Fi modem further away from my refrigerator. Then I had to figure out how to change the channel on it. Also the service was down once, but as soon as I called Mediacom they told me there was a problem on their end. And they texted me as soon as it’s fixed. So far, Mediacom has been a good experience.

Updated on 11/01/2019: MediaCom has really responded to my problem with follow up calls, another tech coming out. We still don't know what the problem was, but I did not have to have a cable in the house replaced. Thanks again.

Quick and accurate installation, great customer service! Great high speed internet! Love the voice activated remote control, very easy to use! Great cable packages with great picture! The home phone was a nice addition for my son to use! Highly recommended!

Crap crap crap, y'all tell me my modem bad, buy new modem still having problem, I guess after enough customers complaining, Mediacom must of found problem other than my modem. Seems like it's running better last few days, what about my new modem and the week it wasn't working. If I could find ISP somewhere else better for less I would, just like a lot of customers, thanks for hearing my complaints.

Cable freezing up, will not reboot, and remote is old and not working any longer. Mediacom technician here when expected with phone call prior to arrival. He was very professional and respectful. He took care of the problems and brought us a new remote. This was a very quick fix for the experienced tech and cable was up and running shortly.

My account went out of promotional pricing. The agent was extremely helpful in managing my service to an improve it at a better price. I felt satisfied that I was paying for what I wanted not the one-size-fits-all bundle. Less taxes to IL: OUTSTANDING!

On October 11, 2019, between 11 and 12, I called the 800 number to obtain help with my remote control. I could not turn on or off my TV or adjust sound or volume with remote. The representative told me to hold down the divo button and the on/off button on TV which I did. Nothing happen. Done this 3 or 4 times. She told me to unplug everything. She then told me to hold the divo button and the power button on the remote and to type a code. Still nothing. Told me to change batteries. I did repeated the instructions as before. She then said I needed a new remote, to go to the nearest Mediacom location.

I have cable, internet and phone all hooked up together with Mediacom. Although the quality goes out quite a bit, it's pretty good. Also, I like Mediacom because they try to hit me up most of the time. That's all the effort. They even lower the price sometimes when they raise it. I talk to them and they work with me due to my income. I had a few reps that weren't responsive but overall, I had been satisfied with their service.

We had Mediacom for internet where we came from and we decided to go with them. They didn’t offer cable where we were and now, we have both the cable and internet. There are a couple of channels that we had up there with DirecTV that we don’t have down here but for the most part, the quality of their service is fine. In the evenings, we put the TV on and we occasionally use the high-speed internet service for school and just for perusing.

Technician showed up on time, determined that the maintenance team had to fix problem. This technician left my cable box, open, which is attached to my house with wires hanging out. I still have no caller ID. I seem to pay for service that are never provided for a continuous month. Channels always going out, internet in and out, phone in and out, no caller ID. Not a Happy customer!! Sharon

I had a question about why we were using more GBs of internet with you each month than with our previous provider. We are using it the same way as before. Nobody could give me an answer just made me up the plan and spend more money.

Service rep indicated that they had the wrong zip code for us and that she would make the necessary correction. She said that it might take a day or so for it to then correct. That was a week ago and some of it is correct and some is not. I have given up. I don't even know how many times I have called for service this year. It so discouraging.

I had a very good experience from the phone call to change my service plan right up to a fast and convenient date and time for the home visit and a very polite and knowledgeable service tech. He was on time, answered questions, and was very pleasant. Great service all the way round.

I have my TV, wi-fi and home phone through Mediacom. I've called their reps several times and they've always known what I needed and helped me out. What I was paying with AT&T, I got for much less. With Mediacom, the service has always been good for me. I recommend it.

I had no signal to get online & called several times on Oct. 8, 2019. I was told it was due to UN-scheduled maintenance in my area but after asking others in MY area, I found they ALL had service. Then I was without service all day today (10/9/19) & called around 5pm and they finally re-set my WiFi… then my phone stopped working so I had to contact Mediacom online & after they re-set my WiFi a second time the phone now works too. I would appreciate credit for 2 (two) days of being without service. I don't feel it should have taken 2 days to actually resolve this... thanks.

TiVo upgrade. Mediacom's tech was very nice. Install took some time but tech did an excellent job. Tech made sure all three tv's were working correctly. I felt really bad that the tech had to work as long as he did. He missed his lunch break and never complained. Great service!

When we first got Mediacom the service man that came and set us up was fantastic. There was a problem with our box so he had to run the cable to another box. This was suppose to be temporary. When another technician came to the house to fix it he said he couldn’t fix it and left. So for a year the cable was strung across our and neighbor's backyards. I made several calls but to no avail. When a neighbor accidentally ran over the cable with his mower we finally got another competent technician who actually tested all the connections in the box in front of our house and there was a hot line. He was able to connect it and we have been good ever since. I sure would have thought there would have been some type of compensation for the inconvenience that MediaCom put us and our neighbors through for having to put up with the cable strung through our yards for a year. Not even we are sorry. Just pitiful! Scott **

Overall, we are pleased with the decision to switch to Mediacom. The only complaint is that it has been difficult to learn how to use all the different options without a written set of instructions. The remote is quite different from other ones. While they were polite and helpful, I have had to call consumer help several times.

In the past 60 days I have had 2-3 service complaints that resulted in 2 service calls and yesterday's phone assistance. It started with my TV pixelating, freezing up and the TV not responding to remote. The repairman made some tweaks through the cable box menu and gave me a new remote. Everything seemed to work. A week later my WIFI kept losing its connection to the internet. This actually had been happening for several months, but got worse to where I was disconnecting the modem/router and reconnecting multiple times a day get my WIFI running. The same repairman came out and checked the outside wiring. He said there was a connection or splice in the wiring at the pole in our alley leading to the outside of our house that was shorting.

Set up was kind of tricky but over all competently done! Started a new program so new equipment was part of the deal! Am pleased with the new service, and have been pleased with Mediacom so far. Hopefully this will continue!

Cable outrage since Sept 9. Told maintenance would be out within 48 hours. Told yesterday someone wold be there by 8 PM. Called AGAIN at 8:15. Asked to speak to supervisor. Got "Ed". Only wanted to talk about today since other was "In the past." asked to escalate and talk to his boss but got nowhere. Eventually he hung up on me.

We just moved here from Washington state. The install guys were great. The first week of service was not so great. Internet would come and go same with tv service. Still don't have on demand. We had that service for like 3 days but you had to keep restarting the movie cause would stop streaming for some reason. I know you guys have no control over that that's on the TiVo side, but that makes you look bad. If it was me I would be call the CEO of TiVo every day until they got that service fixed or find someone else or do it yourself.

I have had problems with my internet more times than I can count. I have had to reset my modem as many as four times a day. I ordered your service to be installed in August and have had to have service at least five times. The Mediacom service in Burlington Iowa was in my step-dad's name but I paid the bills. We had this service for 13 years and had a problem once in a while. Nothing like I have had here. Before I got to this address my sister was without cable for a week because a bad box was installed. I have always loved Mediacom but the Tivo sucks. So does the problems I have been having.

Thanks for their following through and taking care of the issue.

Internet service was down very early in am along with cable TV. Service did not resume until 3 pm. I work from home and it is very important that the internet service stays active. This appears to be a continual issue in this area. I never had this inconsistent type of service with Mediacom in Minnesota. Beginning to search for different service.

I was told last week I had an appointment from 10 am to 12. Wednesday 10 -2. Waited and no one came. This week had one confirmed for tuesday 1 pm 3 pm. No one came. Now they are saying 10-19. Look half the month will be over if they come then. Very disappointed with this service. My signal internet is poor and my security cameras will not work right.

I would recommend Mediacom to friends. It was good service. It’s just that the timing wasn’t right. I haven’t used Mediacom before, and I wanted to try it out. It was pretty good set-up, too. I liked it. It’s just that I had it going with a roommate, and he bailed out on me. And so then I couldn’t pay it. I called them and told them to turn it off, so that I could have it again when I can get it again on a better deal.

We have internet service through Mediacom. Their customer service reps have been professional and courteous. We've had good quality service thus far.

Today was the first day I was able to hook to it because I have a Polycom phone that would repeatedly ring. When I called for tech support they were not able to help. I hopefully will be able to work tomorrow.