Mediacom Cable Reviews

Very helpful Customer Service. I like it that the Technician calls when they are on their way to my home. The Technician explained - well - how my new tv works - so it is easy for me to use. I'm very happy with Mediacom!

I use the internet for gaming and streaming. My connection goes out a lot. I have to unplug the modem, plug it back and wait. The cable goes out a lot, too. In less than a month, it went out three times already.

For some time the lower number channels were breaking up or just showing a statement that they were unavailable. Technician installed new cable inside and outside and resolved the problem. It was a real challenge but he handled it well.

I pay more than everyone I know. TNT constantly pauses, along with other channels. Every time, I call your reps tell there is no way to reduce my bill even though I see special pricing for different services to offer.

The lady on the phone was very helpful.

To be Honest I am very disappointed with the customer service and the promised given to me. There is once time charge supposed to be waived off but I had to call 3 times and still it is showing on my bill. Every time you give me your words and every time I get disappointment.

We had three tv's that unexpectedly wouldn't work. One of them was in a room where no one had even been to turn it on. Andrew was very knowledgeable and thorough and a great employee of Mediacom! He was also careful not to track anything onto the carpet. I appreciated his expertise very much.

My experience with Mediacom as a long time customer has been excellent. Recently I discovered that I had very outdated equipment and after a phone call it was taken care of. I wish there was some type of notice that would go out to your customers when these things or updates occur. I still feel that me internet is slow but at this point it is what it is. Every time I have had the issue address I get different responses and things remain the same. It's working good enough for now but I believe it could be much better.

Internet doesnt work very well in my office. Very slow to work. I have to reset it anytime the power goes out. Also I havent received a bill and want to make sure it is paid. I dont want to wait and get shut off for nonpayment.

Changing my DVR clock up to Daylight Savings time. I had a window of 1 PM to 5 PM and just when they called I was at the grocery store, so I missed their call, and my appointment was canceled. I rated my experience as neutral because it was my fault for not staying home and waiting for their call. But I wouldn't mind having my appointment rescheduled.

I’ve always had excellent customer service. I have Wi-Fi and cable which are both very good. On the Wi-Fi, I work on business things almost daily like file transfer, access to Microsoft products, etc.

I have an issue understanding my bill. And cant figure it out... I don't understand what I'm being charged for. It isn't very clear. How do I know if I'm being overcharged. I know I am 1 month behind but my bill came and it is over 400 dollars and I have no clue why.

Was trying to work out some sort of deal because my contract of 2 years ended, and I was thinking of changing to a different carrier if I couldn't get a better price but the first couple people I talked to didn't care if I stayed or not and said they couldn't help me and the third person I talked to said (I guess I just kept trying before I changed) that I needed to talk to a loyalty person so I talked to them and they said they couldn't help me and then I got a call back to review my last phone call and it said if I wasn't happy to call a certain number and when I did I reached a guy that said he would give me a deal and he did. In the past I got a letter saying that Mediacom had changed its policy and was not going to play these games of having you have to switch but would work with you before you did that. And then after you switch and sign with someone else you suddenly have all these deals to offer me when it's too late. Just glad it got resolved before it was too late.

Technician successfully repaired LAN line but we now are having trouble with losing internet and printer connection. Also lost our T-Mobile CellSpot to the internet and now have no cell service. Neither problem existed before repair. We run a small business out of our home and are very desperate for a fix. We replaced the CellSpot with new one but no success. Our previous service has been outstanding!! Thanks.

The representative that called was understanding of my issues, a patient listener and clearly understood what I was saying. She was sympathetic and offered to try to get two of the channels back that we have given up to reduce our rates. Overall I felt better after the call, but unconvinced anything will change.

They came to install a new router (I think that is what it is called). My sons know all the right words since I am 90, I do not. But I want you to know your representative was great, so kind and personable, I was so impressed.

My internet usage had changed which meant I didn't need the speed (200mb) that I had before. I changed to 100mb and reduced my monthly fees down to a more reasonable level. It was a simple enough change. I wish I didn't have to wait on hold for 25 minutes before getting the help I needed.

Tivo keeps going out the last 3 months. On demand Hulu HBO Go we watch a movie it keeps going out. Called Mediacom 3 times. They fix it but keeps going back doing the same thing. I think it's in the Tivo box itself. We are thinking going DirecTV unless you get the taking care of. We pay a lot of money to have this happen. Thank you. Larry **. Call me at **.

Rep only partially satisfied my request. I have a problem with you increasing my bill to the point where I must look elsewhere for a provider. You aren't the only provider in my area and you seem to not realize that.

Tech support was very kind and pleasant but was unable to resolve my issue. Many attempts by technician proved to be unsuccessful and could not sync my cellular phone with my Mediacom email account. Thus the reason for the neutral designation.

My experience has been great with Mediacom, always helps me right away and is very courteous. I’ve never had a problem with them and I always tell everyone they are a good company. Thank you for being there Mediacom for me.

I called because my bill had risen over $26, way more than the raise I got in my Social Security. The lady found a promotion that reduced my payments to $117 plus fees and taxes, a first for Mediacom. It reduced my gigabytes but she said it shouldn't be a problem for me. I appreciated her help.

We are satisfied with the quality and dependability of our service, but feel like we pay way too much for it but don't have many options. We were also VERY unhappy when all the Des Moines market stations were dropped from our lineup 18 months ago. We wish they could be brought back.

The price continues to get higher every month and there is at least one problem with the service almost every month. I don't think I'm getting the quality of service that I'm paying for and the service agents I speak with about my issues don't seem to care about it.

No Wi-Fi. Lewis ** was our tech and he was amazing. He fixed our problem, explained all my questions and was very professional. He is a plus for Mediacom. Great customer service and that is what is missing in today's world, clone him.

I called due to problems with my internet connection. Multiple tests were ran, nothing was found, an appointment was made and the day before my appointment the service came back on. Therefore my problem was resolved and there is no need for my service call therefore I call back and cancel my appointment.

I use Mediacom Cable every day for my studies and the service has been good so far. It was recommended by my relatives and I think I will use it for quite a long time.

Having issues staying connected with old router, brought it in and exchanged for new one. Called to activate once connected. Has worked well since then. Both the person behind the counter and the person on the phone were very helpful.

Internet connection was low. The Technician had to reboot the system so we could receive superior service. He was very professional, patient and knowledgeable. I really enjoy my MEDIACOM systems. I would surely recommend this company to my friends and family.

I was basically abandoned during my support session. I was told that Oliver had to go away from his desk and another agent would pick up where we left off. No other agent picked up and when they finally did they had no idea what my issue was. Then, when I gave them the info they needed, they still asked the questions to which I already have the answers to. So after calling in to yet another agent, they couldn’t fix it and scheduled a tech appointment. After I hung up I tried my own troubleshooting procedure and fixed it myself.

The person I talked with was very understanding and great in helping me through the process of finding how to check my usage. I appreciate the help and would recommend Mediacom to anyone. We considered changing to another company but decided not to after talking with Mediacom.

Your internet lags and watching movies continuously on Netflix is a hard task sometimes. But other than this Mediacom is a very good cable company. Mediacom does however offer the marquee network for all the cubs fans so a big thumbs up in the summertime.

The first technician was not familiar with the new extender product and had to call several different people for assistance and product still did not work. The second technician was Awesome!!! I didn’t get a chance to Thank Him! He was able to explain why the extender wasn’t working to begin with and very knowledgeable of the product.

I don't get very good internet range at times. I am a small business that has cable TV just to help lower the cost. Yet it is expensive for this small store. Other than that I do support the Mediacom that I have.

The cost is far far beyond what one gets from Mediacom. I have let Mediacom know this more than once. I have talked with some of your representatives and asked and never got answered, how do you justify the cost for people who have been with Mediacom for all this time. As with the present global pandemic, we are in this thing together so why not lower your prices so that more people can be a part of Mediacom. This character and word count is a perfect example of what Mediacom asks of us who pay so very very much.

Half the time I can't stream. Have to reset the box and then there are no guarantees it will work. Due to this, I won't purchase a movie because I can't be sure I will be able to watch it. This happens at any time. It just keeps buffering and then I am told that I can't watch it now and to try later. I am connected by ethernet cable to the modem and pay for 200mp service. This should not be happening.

Every three months my internet goes away for some reason and I have to call and get it turned back on. I pay on time. I don’t understand why. About to get AT&T fiber. I’m fed up and I am tired of having to call every three months to “restart” the internet service I have consistently paid for. Disappointed.

Much static on telephone & dropped calls. A tech was here on Fri. 3/6/20. Said he would put in a SRO and would return on Monday, 3/9/20 to put in a new cable & modem, No one showed up. I called them at 10:45. Talked to a rep. and rescheduled for Fri. 3/13/20. It was canceled due to shortage of manpower. Rescheduled again for Fri. 3/20/20.

I had an intermittent modem problem that the last two or three people that came out were supposed to bring me a new one. Finally, I was shipped one for me to set up and have not had anymore problems. P.S. I still have a broken cable outside on the telephone post from May of 2019. I wish you would either fix it or get rid of it.

The TIVO box was not responding and at risk for losing all data. A signal was sent to the box attempting to establish a connection; however, this failed to correct the problem. The support person walked me through a shutdown and re-configuration of the TIVO box and modem which resolved the problem. As a result, a service call was not needed.

The gentleman I talked to was quite helpful that day, however, the Internet has been going in and out over the last two days and he indicated that I was not the only person with this problem and he would report the outage. The problem resolved that evening however it has been going on and off several times since then.

When something is wrong, it is difficult to talk to a human being and the wait time usually but not always is long. Then to get a technician to the house takes multiple days. I hasten to add, though, that they are all very courteous.

7 Feb 20 I was given a credit for what they said was a overpayment in Feb. Today I got a bill showing that I now owe two months. Phone call today said the credit should not have been made. I had always paid by check prior to starting AUTO-PAY with no problems. Now I have to pay a higher fee each year to keep my service. I'll be shopping for a new service.

We dropped cable because it kept tiling up and it would take a week or so to get it fixed. Cable froze up a lot so we dropped it. We only have internet which is good most of the time... not perfect. At times it just won't connect but overall better than the competitor.

The technician was on time, polite. The ONLY thing was my remote from Mediacom wasn’t programmed to turn my TV off and on. I can use my TV remote which is fine. One remote for both would better but I’m ok.

The technician that installed the new boxes was very polite and knowledgeable. I appreciate his service. I know things can be confusing at times but he was able to work things out. I am not really too technology profience but with good instructions, I do manage to get thru most of it!!!

Received call as promised, but a long time after it was taken care of. Other than that it was OK... Took too long to determine what I should do next. Should be a quicker way to contact someone without long wait on line.

The tech was very unfriendly and did not give very good answers to my questions. And I still have questions that no one seems to be able to answer. And y’all are more interested in calling for reviews and this type of things than giving a good product.

I do feel that your service is very overprice, I presently pay over $140 per month which doesn't even include HBO or Cin channels. But I will say that your people that work on the equipment and installation are great.

Had to make 2 calls, the 1st caller accidentally turned off our sports pkg so I had to call today to get it going again. Not real happy with the prices, since I don’t have HBO, Starz, or any of those but feel the price keeps going up... but we’ve been with Mediacom for 39 years...

We had 2 issues: 1) no cable or Wifi due to an outside connection; 2) Wifi unit replaced due to no wifi. In both cases, the technician was quick to resolve the issue and get us back online. The Technician was very polite and user friendly.

Internet problem. Customer service can’t solves my problem.... I forgot his phone ext #. The way he talk like he didn’t care about customers. That was on the weekend. I asked him I need to talk with the supervisors. He said no.... Then I go on my vacation. Don’t have change to call back.

When I tape a program, I usually do it so that I can watch at my time of choice and also I can fast forward through all the ads. Recently I find that instead of actually taping a show that I tape every time, I am sent to "On Demand" to watch what I had already taped, instead of allowing me to watch the taped show. This is frustrating to me because "On Demand" does not allow me to fast forward. So now I am stuck watching all those ads. Why is this changing? Can I go back to the way it was about six months ago? I really dislike watching all the ads, and it wastes my time. I used to be able to get through an hour long show in about 40 minutes. Now, with the ads, it takes 60.

MY CABLE WENT DOWN BACK IN NOV 2019 AND MEDIACOM CAME, REPLACED SOMETHING ON THE pole out BACK of my house and ran an orange cord from the pole to the house. They said someone, a private company would come and bury it. By March, no one had come so I called again, and with apologies I was told that it hadn’t been reported that it needed to be buried. The rep said he would place the order that day, I got a letter 10 days later saying someone would come, and a week or so later, someone came and did bury it. I hope all the driving over it doesn’t require an early replacement again. Thank you.

I am enjoying the movies that I am watching today because I needed a distraction from overwhelming feelings. Thanks for being there for me today and being the best friend I can lean on when I am not strong and understanding that I am grateful.

Once in a while, about once a month, the company tries to get me to sign up for faster service costing about $10 more a month. When I decline they slow my internet down which makes it harder to watch movies. The movies have to reload multiple times. This happens about once a month for a week, then it goes back to normal for a while.

I love Mediacom's customer service. Although it started out with having three different techs coming out to my apartment. To install my modem. But since then it's been the best service ever. Kind, courteous, and very professional!!! Sincerely Lee **.

The building I live in use to receive free cable from Mediacom, all a tenant needed was a convertor box and you could watch cable. So when I moved in I got a TiVo box and internet, was paying for internet service and the equipment rentals. My bill was about 70 dollars a month. So after 7 months of having service with Mediacom the owner of my building decided they weren't going to pay for the tenants to have cable anymore so Mediacom came out and disconnected everyone's cable.

I’ve had service since February of ‘19. I’ve had more issues than I haven’t. Went 2 months without a hitch and June of ‘19, my speeds dropped to 50%. I pay for the 200 and I’m lucky if I now (currently) run at 35Mbps. I have tried to work with them on fixing it and still, they play games around the problem. Multiple modems and techs later, still no resolution. Refuse to pay the bill now. Switched to 500Mbps and I get 160Mbps. They won’t admit that I’m not being provisioned my services properly and when I have asked multiple time to have a supervisor come out to my house to oversee the problem, they never come.

With Mediacom, every time I've had to call in or have somebody out to service things, the techs all been very professional and very helpful. Very rarely does their service go down and when it does, it's usually a brief outage. On occasion, service slows down a bit when I'm doing something a little more intensive on the internet and my wife is also doing something at the same time. Still, it’s nothing that stops me in the water. When my friends are looking and setting up internet, I recommend Mediacom to them. I've had a few that decided that they didn’t wanna listen to me and they went with CenturyLink. A month later, they were upset. I've been very happy with my Mediacom service.

Was forced to do business with this second rate provider 3 years ago, when forced to move away from the city due to disability seeking a lower cost of life. I live on a small pension, no SSI. They are all that is available here, & go out of their way to take advantage of the poor in these cities. Original bill was about $30 for internet only. Three years later, that same bill is now $92.30. FOR INTERNET ONLY. 3 times what I've ever paid for similar service. To top it off, the service is shoddy, crashes constantly, and has to be completely rebooted at least once nightly. Worst I've ever had. Speeds test regularly below 20mpbs LATE NIGHT! I've had techs out at least 3 times in the last year when service has completely locked up.

Because the customer service has always been amazing to me, I continued to stay with Mediacom and I refer my friends and their parents to them. Their team is very helpful in answering my questions and in giving me amazing advice. They were providing me with what the best options would be for them as far as the usage that they would need. They were very understanding and they fully answered my questions. They've treated me very nice.

I've always been with Mediacom and my interaction with their reps has been fine. I'd recommend them.

We had TV with Mediacom and it got to where it was pricey. So my wife, who's a stay-at-home grandmama, got tired of it and she switched over to DirecTV. We've been pretty satisfied with them. But we still use Mediacom for our internet. They're unpredictable but so far, the internet is working okay. Other than that, after one of Mediacom's technicians came to the house, I got home one evening and my tools were gone. So, that kinda answered that.

When we had DVR issues, Mediacom replaced the equipment. We updated it. They generally take care of things if and when they arise. It’s not often but when it arises, they manage. The cable works and working with their reps is generally a good experience as well. I also have internet and email with Mediacom.

I'm dissatisfied with the guy who sold me the service and lied to me. He told me that it was gonna be free installation but it was not. Then the guy who came to do the installation walked in on me in my bedroom when the door was closed as I was changing. He didn't knock on my bedroom at all. He walked right in four times and even when he saw I was changing, he did not leave the room. Also, he stole my son's blue controller. It was missing as soon as he was gone. I reported it to Mediacom and they did nothing about it. So I'm very upset with Mediacom. But this is the only cable company around that provides the services that it provides. Customer service treated me okay also. Then as far as the service, the internet is fine and I basically watch the TV all day, the news or whatever is on, while doing stuff around the house.

I've had Mediacom services for about a year and so far, I haven’t had any problems.

I have all of Mediacom's services - internet, phone, and cable. They do have good services but I've had issues mostly with my internet service. Sometimes, it goes in and out. Sometimes, I also have problems with certain channels but the main channel that I have problem with is channel 24. The only thing I hate is that when someone has to come out, you have to wait so long for a technician. There was a problem with our cable and we had to wait 5 to 7 days for them to send someone out to assess the problem. Other than that, it’d normally be 2 to 4 days. I have problems with some of the representatives too. Sometimes, it kinda gets frustrating when they can’t help. Sometimes, they can troubleshoot from the office but sometimes, they won’t attempt to troubleshoot. They would just say they'd just send a technician out when I’ve been with them long enough to know that they can troubleshoot before they send a technician out. But overall, I have good experience with them.

When we moved to Mississippi, our neighbor had Mediacom Cable. Our installation went pretty good but the guy wasn’t prepared to put the internet the lines in. We had one line coming in, which was just an antenna. And he used the spot where we had our antenna so we kinda lost our local stations. He had to come back to redo that. Other than that, he was nice. Before, we had to call to get the internet serviced because it went out. Everything was great when we watched Netflix on the TV because that’s what we do. Then it stopped working. They came back and fixed it, but now it cuts out all the time. We don’t really pay attention if the internet is slow, but our TV is not so great anymore.

I’ve been with Mediacom for years and the quality of service is okay. I like what they were offering. Their reps were wonderful as well. I had some outage when there was a storm and it lasted about an hour. Other than that, it’s fine, except they keep raising the prices up.

If you are looking for Internet Mediacom is a good option but they care little for loyalty and will continually raise your prices. The internet itself is good but since they are the only high speed provider in most places they will overcharge you and have data limits. I advise using your own modem as well. They charge $10 a month to "rent" their modem. I happened to have a house fire and even though I paid them over $240 in rental fees for their modem which only costs $139 they charged me $139 to replace the lost modem.

I've had the services of Mediacom for many years now and I'm satisfied.

I had a guy come to the house because the Mediacom service was goofing up and then it seemed to get okay. Then last Sunday, the service went off about 6:30 and I could only get three channels. Their customer service has been nice, but they're not getting the job done. It seems like the issue happens more on the weekends and it has been happening often. Now it's coming in okay, but I don't know for how long. I've had Mediacom for forever. I use them in the morning and noon for the news and then at night, I watch the news again and some programs. Also, their internet service has been fine for what I use it for.

My friend’s aunt had Mediacom and I got mine end of July last year. I have the internet with them and the only issues I’ve had is connectivity but so far it hasn’t been Mediacom that may be causing the problem. I use WiFi at the house and I play video games a lot after work and sometimes I stream. I have that gigabyte plan. Mediacom is a local option and it’s a service provider that provides quality service. They are helpful whenever you're having issues.

After I got back to the VA, I took Mediacom and I’ve had it for years. I use it for TV and my computer. I’ve been stuck with the landline and it seems to be okay. On occasion, I have a problem but they fix it for me. The services have been fine every time time I’ve used them. I’ve got a local place that I go to and they look at the Mediacom card, and then they realize that I’m a member. So then, they give me a discount on it. Mediacom been working alright for me and the experience has been very good.

Television off. Called Office and was notified that a repairman could not be here for 5 days. That is unacceptable. It is particularly annoying in that outage occurs every 2-3 months and it is always a few days before someone can fix it. They would raise hell if you were a few days late in paying your bill but think nothing of not servicing your equipment for days. Each time they send a man out I ask for updated equipment and that never happens. Nice polite repairmen but they are obviously following company policy. I am satisfied with the product when it works. Internet is more stable and easier to customer fix when it is interrupted. Shop around before you buy this product. The broader problem is that there is not a good option.

The month before, I got a bill from Mediacom for $190. I live on social security and I cannot afford that. I called and asked them to take off a lot of the sports things, but they took other things away and left all the sports stuff on. Then I got another bill, it was supposed to be a 130 something. After, I got another bill for $190. I called back and they said the month before was cancelled. But I never cancelled it. Now I’m gonna have to pay another $190 and I got some of the programs back. The last gentleman I talked to did well but I’m just so confused at this point. I don’t know what my bill in March is gonna be and I’m getting a little upset with Mediacom.

I have had Mediacom for over 25 years and everything's going fine with my experience with them. Right now is not a good time for me though because their prices keep on going up so I had to get rid of my laptop and I just kept the cable. 'Cause I couldn't afford it anymore. I called them and they tried to find something but they couldn't come up with anything that would help me save some money, so I had to cancel. But they were doing their job and I don't have any problem with them.

I had a hard time with Mediacom when I first got it. I had the package where I had the TiVo boxes and they didn’t give me any TiVo boxes. I was paying for TiVo boxes for a service I didn’t have. And when they did give it to me, I've had this service for about a month before they even got it right. Every day it goes off for about a minute or two before it comes back on. We've been having a lot of rain in this area and I'm thinking that maybe that has something to do with it. But they have tried their best to fix it. I have been satisfied with what they have done for me.

I was customer from the time Mediacom came to my area until about three years ago. Service was always inconsistent and speeds NEVER reached the advertised speeds. This wasn't acceptable, but this was the only real option I had for service that also had unlimited usage. Once they started metering usage, this became completely unacceptable. I began monitoring my speeds more carefully. My service was initially 20mbps and I increased it to 50mbps to get a higher download limit. My speed never exceeded 12mbps, and was typically much less. Once another company began offering unlimited service in my area, I switched to them. I am getting 80mbps for around the same price and my speed rarely dips below 60mbps. Anyone in the Cedar Rapids Iowa metro area should be considering their other options.

Apart from the terrible and spotty service and subpar speeds that no one seems to know how to fix, I recently had a tech come out who confirmed that there were service issues in our area, but while here found things to be working accordingly. They had the audacity to charge me for the service visit, and when I tried fighting it they directed me toward the service contract and pretty much gave me the finger. Unreal. This has been going on for over a year. They are the absolute worst service provider I’ve ever experienced.

We’ve had Mediacom for years. We just have cable with them, to watch cable TV. We only called them when we moved and we had them connect our cable. As far as the quality, it’s high.

I got Mediacom because it is the only thing we have available in Prairie Du Chien. It's either them or nothing. But the quality is not a whole lot good 'cause I go to a channel and it gets words over it right away. I gotta try to find the button to push to get rid of the words. Also, there are some TV stations that I could get however, I gotta get the whole bundle. I just can't get one station.

Beverly responded to me and I was very impressed. I am still not sure about the level on ‘internet’ service Mediacom may provide going forward, but Beverly did a great job and I appreciate her reaching out to me.

I have to restart the TiVo box every few days because it goes offline. But aside from that Mediacom has been okay. The people at Mediacom when I have dealt with them have been good.

I have telephone, internet and television from Mediacom Cable and so far, I'm pretty satisfied. However, the internet is a little slower than I thought it was and they could probably give me a little bit more speed. I was using another system for several years so it takes a while to get used to which channels are where on the new system. My cousins, sisters and brothers are my neighbors. I want them to get the service since it's new in the area and we've been using satellite. They also want to get the service, but for some reason, they are being told that the service is not available, but we know better because I have it.

I have the Mediacom package where I get the phone service, internet and TV. I'm not real happy with TV service because there's so many channels on there that I have tried to get rid of, but if I do, then I lose my phone service. So, they really have you by the neck. But I like that I can get some of the older shows because I hate the shows that are on. I'm a senior citizen, and we're hard to please.

I was with Mediacom for 3 years before I moved to a new place and din't need the service anymore. Ended up finding out I was paying a lot more than what they had originally said. That is how I got to learn that they hook you up with a good price and then they increase it over time! When I got my own place again I called around and once again Mediacom offered a competitive price. I knew they were going to try to hike up my prices again so I told the representative that if they were going to do that then I didnt want their service. They said I could call after a year so they could find a 'new and better deal' for me.

My Mediacom experience has been really good. The installer was professional, and the installation went well. They're faster and with better quality that’s why I stay even though it’s expensive. I don’t like the fact that I can’t get all the discounts that the new customers get. I’ve been with them so long, and they don’t ever give us better deals. New customers get the promos, current customers don’t. But personally, it works well. Whenever it’s on, it’s on.

Mediacom Cable was easy and simple, and they were the one most readily available then. They have a lot of available channels and I use the sports channels the most. Movie channels just get too expensive and there was no deal readily available, so I just cut out Showtime and Starz. The installation was okay. The guys that work for Mediacom personally did a good job. The contractors were in and out because I had to call them back a couple of times and ask stuff, and had something done.

Mediacom is the only service available in our area. We live in a rural area. We've been with them for seven and a half years. We’ve got phone, internet, and TV. The internet goes on and off but the TV is pretty good. We’ve had very few episodes where we don’t have TV. But when the internet goes off, our landline goes off as well. So, we’re lucky that we have cellphones. But it’s not ideal. I get a kick out of the advertisements they do in the area in terms of extreme internet when really the quality of the delivery of those services is not consistently good. We’ve had technicians come to the house and they would say that the infrastructure is not adequate to deliver the speed of the internet that they’re selling us. But I was kind of hopeful because I’ve seen them putting in fiber in this area. Other than that, they do respond when we call up. I’ve called a few times and they’ve been able to deal with the issue on the phone and reboot the system.

Mediacom Cable is the only franchise approved in our area so I went with them. A couple of months ago, I had a TiVo system that didn’t work. It took almost two plus weeks for Mediacom to get a service person here. They said they needed to order a new box. When the tech got here, he worked through it, but it took him quite a while. Apparently, he didn't have a lot of experience. Not that he didn’t try. He called and they diagnosed it a lot from off-site. But in the end, after tinkering around for quite a while and driving across town to pick up a different box and to bring it, it turned out that it had gone dead. It just wore out. I could’ve just gone across town, pick the box up, brought it back, and hooked it up.

We are in the south for just a short time. We're snowbirds and my aunt lives down here and my neighbors have Mediacom. There's no contract, too. With calling them on the phone and talking with them, they're wonderful. They're very helpful and knowledgeable and there's not a huge wait time, which is very good. But I don't find the menu on the TV screen as far as learning the TiVo and all that because it doesn't come with anything. As a senior citizen, it's a little more difficult. Younger people will be all on it and can get on the internet and figure out all that stuff, but the wording is different like OnePass means to record. I don't know why they don't just make the wording easier. I would like to see even a written manual.

When we moved here in our area decades ago, Mediacom was available so we took it. I haven’t had any trouble with them and the service is working well. But sometimes, the internet stops working all of a sudden and I don’t like that. The whole thing would be out and then I have to reboot it or they have to ping it. That’s the only issue that I’ve had with it. But a few years ago, they had a little fight with one of the other companies about they were gonna drop shows off. They were gonna drop the local stations and there was a company they had a fight with. They were gonna drop the local stations and people were real upset. I remember going down to the local Mediacom store and there was an Army guard there. That seemed like it was a little unnecessary to have all that. Other than that, the Mediacom representatives are very helpful and knowledgeable.

Mediacom is one of the few available in my area. There were other choices, but Mediacom was the better of the two or three. Their team members have always been extremely helpful. Several months ago, I was informed that I had a TiVo box as part of my plan. I do not know where that TiVo box is, and I’ve never used it. But I know that I have a healthy amount of internet connection because I have multiple people living here and I wanna make sure that I accommodated that. It occasionally drops, but overall, I don’t have a whole lot of problems with it. And I’m sure all companies drop here or there. To fix it, I generally just unplug the modem and wait for 10 seconds to see if that’ll work. And if it doesn't, I give a call and someone helps me out. And it’s resolved fairly quickly. Overall, they provide a good service and very good customer assistance.

Mediacom's service has been excellent all the way through. However, there were some issues particularly in the setup their contractor did during the installation. The guy got the cables connected, but he had just started, and he really didn’t know much about how to set the TV up. I called and they sent a guy out, and he got it straightened out. We’re very happy with it. The internet is good and my wife is happy with the channels she has on the TV.

We have had Mediacom for over 12 years in Delaware. We recently contacted Mediacom Customer Service about eliminating the phone service from our Triple Play as the phone is never used. We were told to do that it would increase our bill by $100 per month. That makes no sense to us when eliminating a service costs more?

We’ve had Mediacom for a long time and I’m happy with them. I just needed to upgrade my system so they upgraded it. We have the bundle where you get the telephone, the television and the internet. Their reps answered all of my questions and they were very courteous.

Mediacom's connection made me decide to go with them. My interaction with their team was okay. They were all right. I currently carry cable and internet with them and so far, the service has been good. I've had issues once in a while, but not very often. And when I do, it gets handled on the phone. They hook me up, and close off the box, and try to reboot the system.

Mediacom is one of the companies that was in our area and I have their internet and the phone. The rep who sold me the services was good and I ran over a sign-it-up upgrade into the thousand. But I feel like the internet was priced high. Other than that, the installation was all right and I watch my TV through my internet.

We did the switch & save deal and left our provider to make Mediacom our new provider. We had a good experience from the time John our sales agent came to our door to getting installed to using the service and enjoying it. We did have a couple billing issues which all we had to do was call John and he immediately got them corrected. We are satisfied customers and hope to stay that way. There has been a few outages since we started Dec 3 2019. But that is to be expected. My family is much happier. Their gaming and streaming experiences have become so much better. We are so happy about the switch.

We have cable and internet with Mediacom. It is the only internet in the area and so far, their internet is good and their cable is great. Their reps have been very courteous and professional. One time, I had to call because the On Demand wasn't working. I spoke to somebody and she talked us through it, and we got it set up. My overall Mediacom experience worked out great. They came out and did what they were supposed to do. And my husband and I are very satisfied.

We've had some issues with the internet going in and out and had technicians out here several times to look at it. They've tried to do everything they could to fix it and have bent over backwards trying to find the issue. We had DISH before and Mediacom's internet is better. We get more gigs and can stay on it for a while without having to worry about going over.

Mediacom Cable was recommended in the area that we moved into. However, when we moved in, they had to lay a cable in the back and it took them several months to get that done. But other than that, the service we’ve had from their technicians has been great.

There were only three options in the area for high speed internet, one of them being the previous company that I was with and I was fed up with them. Mediacom was less expensive than the other two and I've been with them for about two years now. The service has been pretty good for the most part, but every once in a while, it seems to slow down without any reason. I contacted them one time and they said they didn't notice anything. It was really slow for three or four days, then shortly after my call, it seemed to get back up to normal speed.

They’re the only provider in the area here besides CenturyLink. They’re okay. The installation guy came and hooked up a modem and put our phone in the back of the internet modem. He didn’t hook up our computers with a security. If that was included, that'd be something I would like.

We’ve been with Mediacom for over 10 years. I always end up back with them. I guess I enjoy it. I currently hold cable, phone and internet services with them. Lately, I’ve been getting a lot of problems with the internet service. I had a couple of times a month trying to get things correct. Sometimes, the On Demand doesn’t work. I call and then they would give me credits. The TV connection is pretty good. During the Super Bowl, it kept freezing up. I thought it might have been the station. The representatives have been pretty good. I just don’t like to speak to the foreign ones. I can't understand and it's difficult. I always get back around to the American. Try out Mediacom.

I like that Mediacom's service is dependable. But when my two-year contract expired, they upped my bill by double and there was no customer service call. I had to call and ask what was up with the bill. I didn't remember being on a two-year contract and they adjusted it. That could've been avoided if they were a little more proactive and called me to discuss that.

We have cable and internet with Mediacom for about four years now and the service has been good. Any issue that we've had, it has been handled over the phone. We didn't have many options out here where we live so we went with them. The installation went fine.

I got sick of DirecTV and went over to Mediacom. I have their internet service and it has been fine. There have been issues but they eventually fixed it -- some were rectified right away, while others took a week or two. Most of my interactions with their reps have been good, too.

I hadn’t tried anybody else except for DirecTV, and they told us that we had so many trees in our yard that it would cost us a bunch of money to cut down the trees because they’d have to have the trees down because of the way it was facing. So we just said, “Forget that,” and we switched to Mediacom. However, I’ve been having problems with the cable boxes because they're not new and they keep going out. The last one that the guy came out here and put in, it worked for around a week or so, but he got it all fixed. A week later, it went out again. So, I called somebody out here. But that last time, it was almost two weeks that it was out before they came out here to fix it.

Cable is off more than working always. Always have to continue to reboot. Tv shuts off several times a day. Each time they come for a service call they sell you a new device BC yours is so out dated. Lol it never works. Just a joke. Going to Apple or u tube. Such a huge disappointment!

We have Mediacom through our computer and our home phone, and their service is great. We’ve always felt like we should back away because the price is a little bit high compared to other things, but they’re always so willing to get somebody out right away. It’s the best one and most reliable.

She was awesome. Very knowledgeable, right on top of everything. Such a joy to speak to. First time I felt my account was going to be taken care of properly. She informed me of a new plan that was made for someone like me. She could tell me my usage over the past year. She knew I had my own Modem. She knew how fast the download speeds available and how they would work for me. Wonderful!

I didn’t have good service where I live with AT&T, so I called Mediacom and switched. My Wi-Fi is through Mediacom and it’s not as fast as I want it to be, but it’s as fast as I’m gonna get where I live since I’m at the end of the line. Occasionally, we get kicked off, but we got several things on there. We have 4 cellphones, 2 iPads, and my Wi-Fi for our computer, and a TV. So, Mediacom is the best I’m gonna get where I am.

When I called Mediacom, they were willing to give me amnesty on the old account I had. I wanted to get some things cleared up anyway on my credit, so that was gonna help me out a lot. The only issue I remember when we were first getting the service was they sent a young guy out who was not thorough. He came in, did a rush job and left. It was like he had somewhere to go. He was fast and didn’t explain a thing. He didn’t get my channels right, and I had to call in. There was another guy that came and he was very nice and thorough.

The installer was courteous and friendly. We appreciate the time he took to answer all of our questions and give us advice on the placement of our new unit. He ran cables in a clean fashion and was conscientious about how they looked in our house... to our satisfaction. I would recommend this installer to another customer.

Mediacom has the steadiest internet. I had AT&T and they cut in and out all the time. Mediacom does once in a while, but not often. I have a landline, internet, and Mediacom TV. I pay too much for them, and I'm probably about to cut some back. I'm gonna probably cut TV back or get rid of it altogether 'cause I watch maybe 6 channels and that's it. The thing is with the internet line because when the internet goes out, the phone goes out too. Other than that, my contact with them at the office was good. Also, the interactions with the young men that came out here were very good. They were very respectful, went about their job, didn't bother me, took care of business, thanked me, and then they were gone.

Mediacom is the only provider for cable access in our area. The cable service has gone out a couple of times, but we live on the South Coast so it’s the Bay and it’s almost banana republic. Before 2005 we had Mediacom Cable at our other house, and it was spotty as hell. Every time it rains, the cable went out. Then we had Katrina wipe everything out. Now, the entire system has been redone and it’s good.

We live on a street in the middle of Apache Junction, AZ. My service goes out daily and multiple times through the day. I am not exaggerating. Between new wires, new equipment, new taps, new burial wires, and etc; the problem is still existent to this day. I know at least 20 technicians by their first name. Other than November, we usually have a technician visiting our home weekly. They will lie, create these elaborate theories, and so and so on. The only reason half their lies do not stick is because I used to be a cable guy for a long time. So, I know when I am being lied to. Anyways. THEY ARE HORRIBLE. THEIR CUSTOMER SERVICE IS ATROCIOUS. We had to have CenturyLink installed so that my wife would have a consistent working internet source from home to do her job.

Mediacom's service is very good. I changed though, so I don’t get quite as many stations as we used to. I miss one or two, but I don’t miss them enough to pay for them. I like channel 12 and 11, which are mostly what I watch and I don’t watch a lot. I'm happy with what I have.

I used to be on DISH and on DirecTV, but then I switched over to Mediacom because the other two kept going up on my price and took stations off of me. Mediacom's quality of service is good. I'm well-pleased with the internet service and I don’t have any issues with the cable and the telephone. If I ever have to call the customer service representatives, I get good service with them as well since they don’t tell me stories.

We are a bundle service customer (tv, phone, internet). Called and used automated service to reset modem today and a few days later. Overall, pleased with the automated service just would like to have this happen less. May be in need of new modem as this happens too frequently. Thank you.

When I moved to my current area, Mediacom is one of the services available here. We have so many big hundred-year trees that we could not go with satellite. So, I got my computer, tv, and phone services provided by Mediacom. My computer runs a little slow, but other than that, I'm happy. I love the cabled TV. If the weather is really bad, once in a while, there’ll be a problem in town that we lose everything, but they're very quick to put it back together. It has probably happened 3 or 4 times in the 8 years I've been here. Also, I've had nothing but good luck in my interactions with the representatives. I get tired of the computer lady, but they are getting better and they are getting me to a real person quicker than they used to.

Back in the day, I used to be with Mediacom. I decided to switch up a little bit and then go back to Mediacom. I have the phone service and on the day when the gentleman came to install or to check and make sure I have a dial tone on my phone, everything was great. However, I have a cellphone so I don’t really need a home phone. Also, my jacks is not working but it’s still good. Right now, everything seems to be great and I don’t have any issues with the service.

Mediacom's representatives try to do everything they can to help me. I have my phone, cable and internet through them. There has been no issue that they have not rectified, and they correct the issue as soon as possible. However, my kids complain that the internet is not fast enough.

We’re snowbirds out of the north. We have Mediacom on a temporary basis. The installation went smooth. I just have internet and so far it's fine. We’re happy.

The internet still messes up and I don’t know why...just stops working. There is no way I am paying for service that I can’t use. Why isn’t it working like it is supposed too? Everything else seems to be fine, except cable sometimes pauses and won’t show list but then comes back.

I had a friend who had Mediacom and I went to their house, and I saw how their WiFi works so good. Plus the rates were reasonable. They reached out right away and worked with me, told me how everything was gonna go and it went exactly the way they said. The tech that came out was a very smart fellow. He assured me that everything was gonna work out good and it did just that.

Changed internet from AT&T to Mediacom. Everything went real smooth. The serviceman was nice and polite and very helpful with all my questions. So far there have been no problems with the change. Except for getting the printer to accept the new wi fi.

We have the high-speed internet from Mediacom. It took a while to get it installed. They had to get a third party to run underground cabling from the other side of our neighbor’s house underground to our property. But everybody has been very friendly. They’ve been very courteous, very nice, and very helpful.

I've had Mediacom for a few months now. I have cable, internet and phone line. I was with Mediacom for 20-some years before that as well. Their service is good and my experience with their team was fine whenever I reached out to them.

Updated on 01/17/2020: Mediacom did send a rep on Jan. 9. The results are worse than before. Haven't heard from mediacom since. I did receive a call from a rep. but in the middle of the call, it somehow got dropped. No one has called me back yet. As of this writing, Jan. 17, 2020 no one has reached out or even acknowledged my problem. Since I have been a loyal customer for approximately 4 years, I would expect an effort.

Very nice and knowledgeable Techs. They listen to what I knew was the problem and fixed it right away and checked everything else to do with my cable. They introduced themselves and stated why they were here.

I’ve had Mediacom for years in the past. At the time they had a special. I just moved back to the area and since it was familiar to me, I went with them. I have the extended service with a DVR so you can tape all your shows that you don’t get to catch. But sometimes the service would go out for a couple of days. But other than that everything has been fine. I’ve been satisfied with them.

After the line was dropped the internet was swiftly put in. Have had no issues with the internet and have had it for about a month.

They lied to me about their billing, said it was gonna be 139.00 a month until I quit having it. I was told when I started up Mediacom that it was going to be 139.00 forever. If I knew I was going to be lied to I would have never gotten it.

Mediacom's reps are professional, courteous, and know what they’re talking about. Their internet service has been great and I like it. It went down a couple of times, but they said it was because somebody had cut the fiber line.

I first had an install date the week of Thanksgiving. When the individual came, he noted that there was no cable at my home and that the cable would have to come from the median area from the pole in the middle of the road to the home through directional drilling. This is what has been done for the other homes on the street. Doing so for my property was supposedly set up by the representative while he was still at my house. I then returned to the property the week after Christmas and no cable was yet pulled to the house.

Mediacom has the local programming. I can get the Springfield Symphony and local stuff like that. You couldn’t get that on AT&T, so that’s one of the reasons that I chose Mediacom. I'm not here all the time so I record lots and lots of stuff. The new news is going on right now here in Springfield, and I'm recording that in case I miss it. Now, when I click on My shows, it lists all that I have recorded. However, the nightly news and so forth used to be on the top. Now, I have to hunt it way down in the bottom. I'm gonna have to call their tech service to ask them how I fix it. But other than that, it's fine. Any time that their guys have come out, they’ve been helpful. I'm happy so far. I like it better than when I had AT&T.

Fixed the account, now I am very satisfied customer service, they were very knowledgeable, courteous and solved the error to my satisfaction. I would be very happy to deal with them again if I have anymore problems that might arise in the future.

They were right and I was wrong. It was my fault.

The first person I spoke with about my online Guide not loading, (a woman) was not helpful. She said she would send a signal and the Guide should be available in about 15 minutes. 20 minutes later it was not available so I called again. This time the person who helped me (a young man) definitely sent the signal because the box went blank. And he waited online while the Guide came up. He was most helpful. When they called for feedback I hope the feedback I gave them was for him, not her.

I have had this service since it first went in to Pleasant Hill where we used to live. Always good service. We were the first person to be installed in Pleasant Hill. As my husband was working for the company then. We have enjoyed the service ever since.

The price was better at Mediacom and the rep was really good. I did the cable, internet and phone combined, and the tech that installed was really good too. He got it done in an hour which was pretty fast. I’m really happy and content with what we have.

Matt did a thorough job in helping me to get better service. He did a test which showed that my cable box wasn't listed. Then he attached it to my account and did another test which showed that there are 2 issues that need to be fixed outside on my house. He showed me how to search for shows instead of slowly clicking thru the guide. Lastly he fixed my HDMI connection so my picture was way clearer on my new tv. That was a huge difference. It went from kind of foggy or dim to clear and crisp. Wonderful job Matt! Jan. 3, 2020.

Box in bedroom DOES NOT work. My nephew and I spent more than an hour on phone in December with a woman. Someone is supposed to come out. No one has been here yet. It's now January. I do not believe I should have to pay a monthly fee for a box that does not work. WEZF

I tried to get only home phone service for my mom. Her address is separate from mine. I was told phone service came only with a bundle. I told the representative I wasn't interested. Yes she insisted on getting my mom's address. There was no need to continue the conversation since she could not provide what was needed. I told her this conversation is over because she wanted to pursue getting my mom a bundle apparently. I was upset.

You have a decent program but why do you have to be so expensive. If it gets much worse I will be forced to look elsewhere for internet service. I hope you take this seriously because I am not the only person who feels as I do. Sincerely Chuck

Do you have any extra green stars, for each and everyone, who called for any reason? Molli, text my appt, Sandra **, who took me ever step of the way! Such a kind, helpful person, as was Molli. The service was quick, and concise. Any chance of a bonus on their check???? Thank each and every one of you!

Installer showed up on time, was very professional and even though it was taking way longer than I am sure he expected (it's an old house) he brought in extra help who was also very professional and they got it done. Very happy with the experience.

No cable or internet service. Tried resetting and every option available via phone. Told a technician is needed and the earliest availability is 18 days out!!! Seriously almost 3 weeks for any service???? Unbelievable!!!! AND, this isn't the first time I've had this issue - this is the THIRD time in less than 6 MONTHS.

Tech was a very pleasant young man. His way of explaining the procedures of operation to me (78 yrs old not up on high tech. electronics) made an easy and comfortable transition in the operation of everything used on one handheld device. Thank you. Bill **. The service technician had the equipment needed on his truck. Equipment that was supposed to be sent through whatever carrier did not arrive in time.