Mediacom Cable Reviews

The internet is always losing signal for hours at a time. Customer service is not always helpful when you call to speak to someone. Also, there is always random charges on my account and I have to call and see why and get it fixed.

Bulk Acct. With Courtyards of SRB. Received a text 7/28/19 Molli at Mediacom upcoming Bill would be $120.84. Spoke to rep 8/8/19. Verified $120.84 automatic withdraw would be 8/26/19. Received statement Bill is $267.34. Spoke to rep on 8/10 who gave me a rambling explanation. Said he couldn’t see anything for $120.84.

We have TV, internet and home phone with Mediacom. Very pleased with the products and the services. Love TiVo, unlimited nationwide calling, and the internet has been fine. Customer service has been fine. We also like the fact that when watching a program, we can back up the program to see what we've missed.

Good loyalty dept. personnel, very helpful. Tech that came to house was very professional and helpful. Love Mediacom. Hopefully prices will not be increasing, or I will be calling loyalty dept again!! It was nice being "rewarded" for being a loyal customer.

I had CenturyLink for a little over two years and switched to Mediacom. It was a simple switch and I had a good experience with their sales team. So far, I haven't had any issues with my internet service.

As a new customer with high speed internet service from Mediacom I was disappointed when I suddenly had no internet at all. A call to their service center resulted in an appointment for a house call because my loss of service seemed a mystery. The phone technician was as helpful as she could be, but nothing was working. The skill and persistence of the technician who came to my house resulted in the restoring of my high speed service. What went wrong is still a mystery, but he never lost his good humor and tried everything he could think of until he finally got it restored. I am grateful.

What a nightmare. From the sloppy install that had to be redone because I had 5ft of black cable running across my kitchen wall over a foot above the floor and the cover was mounted cockeyed. After 10 days I'm billed again already. From day one buffering anytime we watch tv. The program will play for a minute then buffer 2 to 3 minutes. Grant in customer care texts at 7am! That is totally unacceptable. This is the absolute worst company.

I got Mediacom Cable for the price, but I'm about to switch. The price has steadily gone up. But the Mediacom people has been fine when they come out. I had AT&T 14 years prior and the internet speed is faster, but the reliability is not near as well. I have outages probably monthly, but I had maybe four in 14 years. And when it's working, it works great. They do repair it pretty fast, but now that most people require internet, it is a huge inconvenience when you don't have it available.

My son had Mediacom and had better service with it. I’d had DISH Network prior to that and it wasn’t worth it so I switched. I got Wi-Fi, phone, and TV with Mediacom and the quality is excellent.

This company is no good. I have been trying to get a problem fixed since 2017. They keep saying they will send a technician out and when the technician leaves, he tells them all is good (and it's not) and then I call again and they send a Technician out and over and over and over again. The very definition of insanity. When I call to get help, they all go by the same script, "Customer service" and "Technical Support" which is just reset the modem, send out a technician. When I ask to talk to a supervisor, I instantly get attitude and when I finally do get a supervisor, all they do is offer to disconnect my service.

If there was any other alternative I would choose that. Had a modem go bad, and it took 5 days before Mediacom came to fix. Service tech said the modem that went bad had beeen used and was no longer used. Had no internet for 5 days to use and to pay bills. Internet and phone service lost at least once a month. High cost and poor service.

It took five calls to finally get my Netflix. Plus a call to Netflix. The first 4 people I spoke to were unknowledgeable. I never did receive the activation email. Finally, the fifth person gave me an URL that took me to a self-activation site. I was very pleased with her ability and knowledge, but disappointed it took so long.

We have had a package deal, telephone, TV and computer for less than 30 days and have been without service now 3 times and currently do not have TV service. A technician found a defective cable to be the problem last time. This time we were having a problem with the remote control for the TV and a lady was walking my wife through a test procedure when we had visitors show up and the lady told me wife just call back. My wife did call back only to get a lady who could spoke very poor English and could offer no help. She did advise us that a technician was scheduled to update our equipment this am between 10 and 12 am. We were not aware of any service call.. We are thinking the bundled service is more than likely a mistake, lose one service you normally have nothing and more than likely can not get anything fixed the same day the problem occurs.

I took this special because of Netflix and the man on the phone didn't tell me that I had to wait for whenever. So that makes one problem, then I called because I had gotten an email that stated in 15 days I will get another email to get my Netflix. It's going on almost 3 weeks and no email. I am not happy with this problem. I've gotten to the point I don't care about Netflix. After my year I might go to another company.

Great service by the technician, he was helpful and nice. All communication with Mediacom was good. My main complaint is your web site is misleading when you list your pricing. I would promote your technician to train new employees, he was that impressive.

We had a really nice tech who did a really great job and the customer services is great. We like our Medicom TV service. They will try to fix any problems and they will do it within a timely manner. Thank you Medicom.

Mediacom was what we had available here and the sales team was great. We have cable and internet and I’ve had some trouble with it. Sometimes, the internet will be out and then it’ll come back on. It has been going on for two years and I’ve called Mediacom to let them know. They sent someone out before. Last week, there was a guy that was sent out, but I was not notified that he was coming. I was back from lunch when he came to my house, so I wasn’t able to be there. He was gonna check the outside to make sure everything was okay but I never heard anything. I haven’t really checked it for the last couple of days to see if it’s still on or not.

Mediacom was mostly terrific, except for the last year, when they increased their rates to something beyond what I could afford. I know, it is business, but you could have offered more affordable and cheaper alternatives. Overall, the quality was good.

There are several outlets in the house... 1 in each of two rooms sheer television sets are located. Why did she have to put the modem on the kitchen counter? She said she had no choice(?!?). This is the 1st time I’ve ever had the modem in a separate room from either tv.

To eventually complete the service, it took 5(?) visits by three different tech personnel. Connections of the two secondary TIVO locations could not be completed; however the prime TIVO works just fine. At the moment things are okay. I'm just waiting for the final bill.

No signal for channel 2. This is an ongoing problem and the tech person could not fix it, but he did pass it up to someone that did get it resolved. Channel 2 is very important for local weather. I would have to go elsewhere if I didn't get this channel.

The person named Jesus was very polite and courteous. Explained bill but was not what I signed up for. From the person who came to my door and my bill are different. Bill way higher than quoted. Have called about this twice and will call again.

Service sucks - I’m three blocks from local office, in three years I’ve had five modems, 2 routers and 7 techs to my house for repairs. Went to local office to complain. She offers to lower my bill but only under a new contract. My VOD hasn’t worked ever. I pay almost $200 a month!

Service install 7-05-19, temp. drop placed told will take up to 14 days for permanent installed, called on Monday 8-05-19 to inquire when, still waiting. Told by tech will be this week. No other info available when permanent buried drop to be installed.

My internet is out again and it will be a week before someone will be out to fix it. This is a new house and my internet should be working. I have had internet only since June 24. I should not have to wait a week to get it back. I am calling AT&T to see about changing to them today.

Mediacom representatives had to make 4 trips to our condo to finally get our cable, internet and landline functioning. The last guy seemed to understand how their system worked and installed the new box that was required. The first installer didn't even know how to connect us with the upgraded services we had ordered.

Currently, I have cable, internet and phone service with Mediacom. I had a pretty good experience with their sales team. Previously I had other providers but I didn't like them because of the reception and the installation they did on my house. On the other hand, Mediacom's service is of good quality.

Initially customer service was very pleasant and helpful- one of the reasons that drove me away from AT&T (very poor customer service). I am not one who is always hard to please but in this case I am left bewildered. When I signed up and paid ahead I requested a list of what I am paying for - what channels will I be receiving in the family pack. I was told there was no list but that I would be pleased. I confirmed that 3 or 4 of my main channels were included and hoped for the best.

There is no "landline" as phone uses internet and modem. They go... no service. My advice, stay out of the t.v. business. You can't compete with the pros. What else is there to say? What else is there to say?

Your package of basic cable stations is unacceptable for the money you charge. I get more channels and a better quality picture from a digital antenna. I'm fairly happy with the internet though. I've begun streaming through the internet and the picture quality is better than your cable service.

When I moved here, my landlord told us not to put a dish in. He didn’t want another dish put in the yard. So I went with Mediacom for my internet. The sales team was good, and I have good service.

Mediacom eventually did get everything squared away and compensated me. I am happy with the service I am receiving from Mediacom now.

Mediacom offered the best deal as far as their internet service. I've had it for five months now and so far, I've had really good service with it. I've only experienced two outages and it was just only a couple of hours because it was weather-related. The installation was wonderful and quick. The guy was awesome, thorough, on time, very clean and took all his boxes. He took time to explain to me how it worked, how to be able to use the different channels, and what services were available.

Mediacom was one of only a few that were offered, and I recognized the name. I have internet and it's been good so far. They handled the installation very efficiently. I had difficulty with a unit that they first installed as it was not giving out a signal. It took several days but they put a new one in and it's working fine now.

Terrible customer service and value for money. It took a full hour to be able to transfer services between addresses. No record of previous calls, reps talked over me constantly. Would not use Mediacom if there were any other options in the area.

I have had service with Mediacom since 02/2014. I have had nothing but continuous issues. My internet loses connection, at minimum, once a week, most weeks 2-3 times. My house has been completely re “wired” by a Mediacom tech 4 times now. Currently our internet has been out for 3 days. They of course can’t get a tech out for a week. We have no other options for service in our area, so I’m stuck dealing with this atrocious company.

I recently had to have all the wiring upgraded in my home to accommodate for upgrading my service plan. There were a few challenges but all the techs were very professional and worked until everything was complete. I was a little disappointed that there was an extra charge for the rewiring since it was your equipment that couldn't accommodate my request for the upgrade, especially since it increased my monthly bill over $100 for the new package.

Mediacom contacted us about our streaming issues. Within a few days they had our speed up and streaming apps is working much better now! I have been a mediacom customer for over 10yrs, sadly I've never had this great of customer service. So thank you to Beverly, who resolved our issue and even followed up to make sure it was working!

Mediacom has decent pricing for the service that they offer. I pay for the 500Mbps download and 35Mbps upload service. I get the speed I pay for 99% of the time, but we have a service outage about once a month and it ranges from hours to even a day or two. When it works it's great, when it doesn't it doesn't work at all. They could also do with lowering their prices to be competitive in 2019.

We ordered the Ultimate Home Security System in early July '19. The installation date was set for July 23, 2019. We received a call stating the home controller was on back order and we would need to reschedule the installation date. The service rep stated the other hardware would be shipped out and to give them a call once it all arrived. On the 23rd, we called to see what shipper they used so we could leave to do some errands and let our neighbor know to look out for it to grab the box for us. The service rep stated the home controller was still on back order and nothing was going to be shipped until it was all ready. We setup an installation date for July 30th. We got a call the next day stating we needed to reschedule again till after the 1st of August because the hardware wouldn't arrive before the 30th. We scheduled for August 2, 2019.

I live in a rural area and it is hard to get internet service. I called MediaCom to find out if they provided internet in my area and was told they would conduct a field audit within 10 business days and call me back. The speeds they offered were much better than the other providers in my area, so I was willing to wait. After waiting 3 weeks without hearing anything, I called them and was told my property was eligible for service.

I want to give a well deserved compliment to the young man who came out to install my cable. He was professional, answered all my questions and very personable. Good employees need to be acknowledged. Hope this is shown to him so he knows I appreciated him very much. His name was Yaseen **. I asked because I wanted to be sure he was acknowledged.

The internet is the only service I have with you. Internet is on and off all the time. We are always having to reset the modem. I have had to get the original modem replaced within the first 15 days. The new modem is not up to par considering what I have to pay monthly for service. I am very very very unhappy with this company.

Guy came out - did some testing. He thought it was our "box". Called his Mediacom number. They disagreed. NOW - WE STILL DO NOT HAVE ON DEMAND and we are paying for it through our cable package. This is our 6th attempt at getting this fixed. Do we need to just drop you and go to dish so we can watch movies?

In the beginning, when we got Mediacom, we had a little technical problem. That time, they didn't give us the 5G speed. Still, their techs came out to fix the issue and they were here less than 30 minutes. Thus far, I've had good experiences with all of their reps and every time we had a little problem, they fixed it. We have bad weather in the summertime and sometimes we may have some outages. Service goes out if there's a really heavy storm but it doesn't stay out long, only five or ten minutes maybe.

I have Mediacom and the quality of their service has been very good. I've also had issues but they took care of it. I'm an old lady and I depend on TV so I'm glad Mediacom is working. I would recommend them.

This is the worst internet reception I have ever had. We should not even have to pay for this service because it doesn't even work half the time. Our TV freezes up our internet when we try to go onto it. Takes forever to download.

I was in the military and when we moved to a new location, Mediacom was the cable provider there. We have their bundle. We watch lots of stuff through their TiVo which is a thing they got going on with the TV. We watch movies and do streaming too. Last year, we moved in to our home in this new location and the first couple of months were not very good. Mediacom had a problem that they thought they had fixed, but they didn't. They have a problem right now with the cable. It has to do with the numbers in the channeling. It says it's a particular movie but it's actually another one. I’ve told Mediacom about that and their rep said to call back. I talked to a girl who was in the Philippines. I guess their customer service is all over the world. I haven't called back yet but they're gonna have to fix the issue.

Mediacom was the only cable provider when we moved here, and they've been great. We had a lot of signal problems when we first moved in, and they've been really good about getting it straightened out. I have a favorite tech, Jeremy, and he gets a lot of things that other ones miss. He also listens and he fixes whatever. We have cable, internet and phone, and we're rarely without service. The rates are a little high, but that's with anything. We pay them $300 a month 'cause we've got the popstar package, and whenever there's a special, they have it marked it on my account and they will allow me to get it.

Mediacom is quite easily the most ill-equipped and inefficient internet and cable provider around. Just a few moments ago, in the middle of grading final exams, the Internet randomly goes out, which means I lose ALL of the grading done previously. I call to report the outage and ask for a timetable of when service will be restored, and some sulky-voiced woman answers, “Uhhh, I don’t know.” And then offered no other explanation; just silence. Absolutely ridiculous!

I have been a user of Mediacom for over 10 years. What I like best is the consistency of the service, both in the technical quality and the vast package options. The internet service is unsurpassed in my area.

Mediacom was right here in town which made me decide on them but we got off in the wrong hand. I got the computer and the TV, and the FedEx people delivered in the wrong place. Then, it took an extra three days to find the box. We're in a small town in Caruthersville and somebody came down here and they said they had a box sitting on their porch with my name on it. So, I had somebody go pick it up, then we got it back. It was a hassle trying to find where FedEx left it but Mediacom did everything that they could do. Their service is good and there are regular outages but it comes right back on. Mediacom’s services keep me company during the day. I'm handicapped at the moment and I stay home most of the time, and I use my computer and the TV just to watch.

I use the internet and watch TV all the time since I'm a senior citizen and I don't go out a lot. I also watch Netflix a lot. Although Mediacom doesn't have that many great programs, they've kept my programs back so that I can afford their service. I like the quality of their service but they charge too much and keep increasing my rates. But other than that, I've been completely satisfied with the service from Mediacom. I do get a lot of outages but they seem to get it going and they have been very helpful to me. Customer service is excellent.

I and a lot of people in Monroe have Mediacom or a dish up in their houses. Their cable service seems fine unless it's raining. But it comes back up pretty quick. I would recommend Mediacom.

TV in master bedroom pixelated and we have had Mediacom here 4 times for the same problem. Still not fixed. Also our TV in the breakfast area after watching for a couple of hours, the programming freezes. Told technician about the problem and he changed out connection, still have the problem. When the programming freezes we have to turn off the TV and then turn it back on.

We’ve had Mediacom for 25 years. It seems that they’re the only option where we’re living. We have cable, internet, and the landline telephone services from them. We use the internet mostly. I use it for my emails and social media like Facebook. I do a lot of Internet banking too. There's television too. I watch more that we’ve recorded on TiVo. I always have something in mind ready to watch when I sit down.

I've had Mediacom for 20 years. When we first started, service went out quite often. Also, their customer service was like everybody else and would say that they would be at my place between 8 and noon which was frustrating because I work and I'm not close to home. So, when that happens, I have to take time off work. Still, in the last five years, Mediacom has been doing well. Despite the frustration of not being able to get service right away when I need it, their reps usually talk me through anything that has to be fixed when I call. They're very professional. And the ones that I have had experience with know what they’re doing. They know how to fix, troubleshoot and explain issues.

Mediacom came to my house and installed everything, and that went fine. They were professional. I call in if I need help. Sometimes, the automated system doesn't always cooperate. So I have them help me make sure I get my bill done in time, and they were always courteous. Mediacom meets my needs.

I live in a complex with so many trees. Mediacom was the only provider I could get service with so I went with them. They've been good thus far and I've interacted well with their reps. Every once in a while, I don't have any phone service. Right now, my TV isn't working right. I've called in my issues and their techs are supposed to come but then I don't have any intake as to what's coming on. Still, customer service has been helpful and they do what they can for me. Service has been getting better but then it shouldn't go off that often. I've got a lot of medical machines on that run through the TV too, so the issue might be something involving that. Despite the problems, I'm satisfied with their service.

1. Many of your channels are striping. 2. Intermittent diagonal lines on screen. 3. My monthly charges have gone from $94. to $213. Your cost of service has me looking for an alternative. Looking looking looking.

I lost all service which included my Phone and my ability to contact 911 in the event of an emergency. Mediacom does not have a service person in Lake City and usually involves making an appointment and waiting sometimes several days, They have been good crediting my time without service, but I have need for the service. Mediacom needs to get a service rep closer to or in Lake City if they want to continue in the market in this area. There is now competition.

I am very pleased with the service. The staff are always very nice. I always get a prompt response when I ask questions. Adding channels is also easy to do. I inquired about different options for getting more channels and I'm very pleased with the package I have as well as the internet.

Mediacom is the only cable company we have in Carbondale. We've been using their services for about a month, and it's okay.

I have Mediacom for at least 10 years now and I like the speed of the internet. I work from home, so I need to have a high-speed internet. But I’ve had lots and lots of problems and I’ve done a lot of customer service interactions with Mediacom. They’ve been great and the people on the phone have been very professional. They have come to try to help as well and I've had lots of repairs. In fact, I’m on my sixth modem in the last couple of months. We fixed some issues but the problem is still not 100% fixed. On average I have talked to customer service every two to three weeks since February. I also need to call in and have somebody come out and check the hook-ups on my TiVo.

My issue is now resolved. The issue with almost no internet at all was rectified in July when they fixed something with the cable wire at the pole (that took 8 days). However, since then, I've had some ongoing internet problems, losing connection and bad performance. In addition, streaming services were often not working or frequently freezing up. On 9/12 (almost 2 months from the original issue reported on 7/16), they replaced my mediacom cable from the pole to my house. There were a number of other service calls between then and now. Beverley **, who contacted me after my post here, has been wonderfully responsive, frequently following up with me and escalating my service calls. She should get a five-star rating, but because the issue took so long to resolve, I will change my original rating from one star to three stars. I still have a bit of an issue with one HBO show on one TV. Not sure if that is something with that particular show or if I need to replace that particular tivo box, but I'll address that separately. Thank you, Beverley, for all your assistance! It is very appreciated!

The internet constantly goes in and out. The phone number that is given to you is constantly riddled with bill collectors and unwanted calls for the previous owner even though you have marked your phone number private. If we ever have any other services in Bainbridge Georgia besides Mediacom, I will definitely purchase it, however, right now I have no choice but to stick with the current service that I have now.

Mediacom did finally resolve our problems, but only after 2 months & receiving my poor review on ConsumerAffairs- UNACCEPTABLE customer service, but unfortunately they have the monopoly on cable tv in Ocean Pines, MD

We need to be able to choose what stations we'd like in our package. Like the flex package Dish has. I don't watch sports, why do I need to have them, I don't buy stuff off the TV so why do I need all home shopping stations. And news station I could either have one and not all of them. I'd be so much happier. I have to scroll through too much stuff to find something I want to watch.

I've been a customer since 1985. Up until recently cable has been a fairly good bargain if viewed as an hour by hour cost. Cost now is the main problem in that hour by hour cost are now so high that we are forced to seek other forms of entertainment more suitable for a fixed income retired family. Sad to say, Mediacom can and is pricing some of its customers out of the cable market. Also, Mediacom offers no loyalty package for long term customers.

First time what you call shingles on all channels. Second time internet going in and out. Third time internet again going in and out and only been a customer for a little under 3 months and takes over a week to get someone out here to fix it.

We're using Mediacom and it's doing okay so far right now. The only thing I find a little bit difficult is if I need different equipment, I have to wait to get it. For instance, one of the boxes went out and we had to wait a week and a half for them to come to replace the box. But usually, they're very good about coming. Also, it's good that they work with us about trying to help us keep the price down a wee bit. That's appreciated. When we can get that renegotiated sometimes, that helps.

Great service, quick answers, went above and beyond call of duty. I will recommend Mediacom to all my friends, you guys are the best but please dump CNN and add OAN news, CNN sucks and so does MSNBC, ABC, CBS, NBC and all the other lamestream media outlets.

My internet access was intermittent and very slow. After troubleshooting on the phone, a technician was dispatched. The problem was resolved quickly and professionally by technician Josh. Josh was knowledgeable, polite, professional, and on time. The cable modem was replaced.

I feel Mediacom is great, whenever I have a problem they work to fix it fast. I have had very little problems. I would recommend Mediacom to my friends and family. The Technicians are great too. The only problem I can see is the wait time, but even that is getting better. The price could be lower but it is still good.

Adam

While I have been a subscriber for many years and am satisfied for the most part, the troubling thing to me are the rate increases and lack of user friendly remote via TIVO... I am also hoping that the new ACC network through ESPN will be accessible to me when it is available at no extra charge which I do not feel is unreasonable!

The tech was very professional even when it turned into a search for the line into the house. It took a long time and him going under the house and in the attic and all around the outside of the house. When he located it, he very quickly got us up and operational.

I’ve heard nothing but negative things about CenturyLink and since Mediacom and CenturyLink are my only my two options in Des Moines, I went with Mediacom. The installation was pretty easy. They showed up way before I thought they were going to, so that worked out. They were in and out, and they were quick about it. I use their service for work like mails and the basic stuff for computers. Then at nighttime, I use it to stream videos and I don’t have to have cable. But Mediacom kinda misquoted me. They said I'd have the fastest internet package but that turned out to be false. So, that made me a little upset. But the service is fine for what I’m paying for. At the moment, I need to transfer my account in about a week and I’m wondering how that’s gonna go. But other than that, I’m happy with Mediacom.

We did have quite a bit of problems getting into our new system.. All personnel we talked to were very patient and helpful. Still have some questions about programming shows we want to watch but hope to get these answered in the future.

We had a storm 7/15/19. It knocked out our internet and cable. We called Mediacom to send us new modem and possibly get back online. They said that our modem is not responding and they will have a technician come out as soon as possible. The next available date was 8/2/19 which is 19 days after the initial outage. We called and said that 19 days is excessive and they told us they can bump it up to 7/27/19. Which is still almost 2 weeks after the outage. We are extremely disappointed in Mediacom. We have been customers for over a decade and they are about to lose a long time customer. It’s sad when you can call and request an installation for new customers and they’ll be within a day or two but when you’re already a customer you’re put on the back burner. Mediacom is one of two service providers in our area and we are heavily involved in the community and we will not recommend Mediacom to anyone anymore.

Mediacom is the only one around and I got internet with them. Their reps were nice people and things worked out well when I signed up. So far, my experience with their service has been good, too. I use the internet for the Golf Channel and to watch movies on Netflix.

Mediacom is one of the only ones that service the area that we are relocating to. Somebody came out and set everything up for us. My fiance is already there and he’s been enjoying the internet and the cable.

I live just south of Iowa City, which is a fairly decent sized metropolitan area, and Mediacom is the only choice in pretty much this whole side of the state. I have their internet and basic cable. The installation was quick and easy. So far, it's been a good experience.

I had Internet service with Mediacom for nearly a year, but then I started experiencing numerous outages, one such outage lasted over 2 days. I experienced 2 24+ hour outages in a period of 2 weeks. One outage lasted Friday through Sunday night (basically the entire weekend). I used their tech support and attempted to resolve issues on each case, to no avail. I was offered single-day refunds for my inconvenience, but declined them because they were so insignificant in respect to the service I was getting.

It's been almost 30 years since we've used Mediacom. We started using it when we got married. I carry internet and television, and Mediacom costs too much. I pay a little bit than the other service I carry that's competitive, which is AT&T, and I don't wanna change. I wanna keep my AT&T as my telephone service. I want it separate from my TV. But I pay Mediacom close to 240 a month and I don't order a single movie. That's expensive. But their service has been excellent. I could probably get a better rate somewhere else, but we've had Mediacom for so long and we do okay with it.

At the time, I had a telephone and my internet with CenturyLink. But they had gotten so high and I wasn’t using my home phone. Other people had Mediacom and they didn’t have no problem with it. So I did away with CenturyLink and went with Mediacom. I talked to the sales team when I signed up and it was fine. Then some guys came out here and installed it. They were nice and friendly guys. We got the internet from Mediacom and we have real fast internet. I’m fine with everything.

I’m a senior citizen with limited funds. So I went and picked Mediacom because it was cheaper than the other ones. I also see that it didn’t change because they are improving their system. I use the service on my cellphone at home and for my regular computer. My wife also uses it. We got something fixed once and they handled it professionally. They took care of me. The problem was caused by a lightning strike and then everything got replaced and fixed. I wasn’t the only one in the area too. There were other people and it seemed like they were working on everybody’s.

I had heard good things about Mediacom and not so much about Frontier. It was either them or Frontier. I have Mediacom's top internet package and I use it for gaming, for TV, computer and pretty much for about everything. Their internet service is good but the customer service is absolutely the worse. It is horrible. I was having problems with my service and they were not very helpful about it. They sent somebody out and it was still bad. And then, I found out somebody was using my Wi-Fi and told them about it, and they wanted me to wait a week. And they said, “Unless you wanna get rid of your service, and then we can have somebody come the next day and pick up your box and everything.” That was the resolution they gave me. So, I went and bought my own modem and router, and now, we’re doing very well.

I use Mediacom for cable and internet and they're really good. But sometimes, the internet is not as good as it should be. I always service it a lot and their reps are very knowledgeable and eager to help. The cable is excellent though. All in all, I've been very impressed. I'm constantly looking up recipes and my daughter does school stuff or searches for stuff online. It's been a very good experience.

Freezes up all time no matter if you have a faster speed or slow speed neither one plays that good. Now they don’t have the 48 dollar one and always a promotion deal. I hate that so at end of deal get it with a big bill for the same service.

My experience with Mediacom had been pretty good but when I rent an On Demand movie, I couldn't watch because I couldn't hear them. I've had three different people out and all they do is call the other techs and say they've never heard of it or it must've been a bad movie recording. They just come in and listen to the box and they don’t change channels. They won't even rent a movie to see if they can hear it. They say there's nothing wrong with the box. I told them regular On Demand works fine. I put a regular TV channel and have it on 15 and I can hear it. I rented three On Demand movies and I cannot hear the volume in any of them. When I turn my TV up to 100 on volume, I can barely hear it. I'm not a happy camper and I am very frustrated.

I used Mediacom for Internet and cable and I liked the quality of service that I had. I have them at home and CenturyLink at work. They're the same speed but it feels like Mediacom at home is faster than the one in the business. The one in the business wanted us to sign a three-year contract. That's the main reason we got out of Mediacom. We don't wanna sign a three-year contract.

I live in a rural area where the only ISP is Mediacom. I subscribe to 100 Mbps internet service they offer. For the first year the service was great with only minimum dropouts or lags. However for the past 3 months the service has declined significantly. I now have daily drop outs and lags. Running a speed test while connected directly to the Modem my download speed goes from 130 Mbps in low use hours to .6 and many time 0 Mbps during peak hours.