Mediacom Cable Reviews

The person I dealt with on the phone was outstanding with the service she provided. She was extremely pleasant and a pleasure to work with, a far cry from DirecTV. Most past phone trouble-shooting adventures have been tense unpleasant experiences, usually with people who have little experience with the English language. Thank you for a pleasant experience!

The last time I called was because of a lost connection but it was resolved by restarting my modem. I also upgraded my service to higher speed at that time. The person I talked to was very helpful and we had a nice conversation.

I have not been able to get Netflix for at least 3 months. A tech did come awhile and determined that He would have to bring new boxes. He did say that with a upgrade lately that I was not the only person having trouble with this. I am able to get Netflix in my Ipad and computer so I know my subscription is a time. I don’t want to keep paying the 8.99 without service.

The television would not turn on. The electrical outlet had burned out. The technician found the problem immediately. Thankfully he was able to plug the television into another outlet. He was real professional. I feel fortunate that he was able to diagnosis the problem so quickly.

I'm happy with My service for right now. I would recommend family and friends especially for the internet service. My children can get on and all get school work done and play their games on their devices without any problems.

Way too expensive when the Wi-Fi doesn't work more than 1/2 the time. Constantly unplugging and resetting. You would expect better for the price you pay!! Wish there were more options to select certain channels. All in all the price you pay is ridiculous for the quality of service! And way too long a wait times when you call for help.

The SERVICE GUY ON THE PHONE WAS REALLY GREAT!!! THIS IS NOT ABOUT HIM. My internet connection is slower than it should be... At least it WAS for a while and still seems slower than it was initially. I pay for very fast, and for a while I had dirt slow! And it still doesn't seem to be back to the same level. Know that I use one of the industry's best routers so it's not that... And it was really fast until covid.

All of the phone service techs have been extremely sweet and helpful and that is appreciated more than words could express, however I’ve been experiencing nonstop issues out of my cable and especially internet. Numerous techs and appointments and still no permanent solution. Credits applied, new box, rewired, etc. My fiancé is a senior in college and cannot even take her finals from home because of the constant issues making her semester extremely difficult to complete. We’ve had this service for a bit over a month and have nothing but problem after problem unfortunately.

Your seemingly unconscionable rising billing for people on a fixed income is similar to a stagecoach robbery!!!! I dislike it when there is no competition --it gives way to small town cronyism such has Albany Georgia given in to. Your People should commended for the way they have eliminated all competition for T.V. service.

I am trying to return my modem and they would not allow me to just receive a return label. They needed to send me a return box. I received and email that said return shipment confirmation email May 4 but no tracking number. I haven't received the box. I have not received a tracking number and it's been 7 business days.

Yours is the only good internet in West Frankfort. I live just outside of county line still I cannot get service here. Now I have to deal with StoogeNet., last time I had Mediacom it was great.. However I move two miles and I am out of luck.

I called to get new list of channels. One of my TV’s jumped to new channels. For examples MSN is now on channel 73-21. I believe it was original 53-1. The person I spoke with said that was impossible, there had been no changes of late. I told her I was looking at it and this was what I was seeing. She could not accept my situation and I could not convince her what I was seeing. I politely thanked her for help and hung up. Unbelievable. I then went thru the cable, channel by channel, and recorded the channels and the stations and set it up on an Excel spreadsheet. If you would like to see it I would be happy to sell you a copy. Also, while you asked, the automated customer service is beyond acceptable. Don’t make us jump through so many hoops.

Purchased a Xtreme modem/router from Mediacom to help control cost. Tech services were very helpful on setup of unit and home network. I would give mediacom a 5 star rating. But I feel they don't give value to customers that stay with them for multiple years by offering a lower rate for their triple play package.

We had a technician come to the house and determine the problem was the outside wire. He fixed it and some inside issues. He was polite and did a great job! He said that the outside cable wire was working at lower than acceptable levels and that is why the TV picture kept cutting out.

I had something changed with Mediacom and I then had several times where they came out here and checked it. And then, it's not working right now. The first time, the guy who came out said that I needed some kind of something. The rain comes in the back part. I can’t get Netflix on my TV, and he said he was gonna order what I needed. Then, he got the problem straightened out. He said he was gonna be back as soon as the part came in. But it tore up again and so I called.

First of all the reception with Mediacom is horrible. I’m talking about the Internet goes in and out all the time and then I gotta pay monthly. I think it’s a $79 bill which is ridiculous for just Internet. I want so badly to find another service..and I’m looking.

Things were resolved.

High speed Internet is great. But our cable, internet, house phone bundle package is $164.99 and ends up being like $238 after all charges. The internet itself is $99. 1/2 the cable channels we don't watch. Total price is a little ridiculous.

I called several times. Guy come and he knew what had happened. He cut my internet off instead of the neighbor. That 2xs that’s happened! I went 6 days no internet! Was told different things. Three people was out in my street. Last time I called the girl was real nice. You are hard to get a hold of! Poor communication. I have paperless billing. Couldn’t even see my bill cause I couldn’t log in. No one told me going by Mediacom email. No Wonder I couldn’t reset password. I hope I get refund.

Service is soon becoming cost prohibitive. As a senior citizen on a fixed income, I will soon have to find another service provider at a more affordable cost. So much of the programming is of no interest to me. Some programming I would like would require an upgrade I can't afford.

Prices go up and up. No deals for existing customers. Customer service people are rigid despite being a customer for 12 years. No other cable provider so pretty much screwed. I’d be out the door otherwise. It’s really a shame.

They told me 65 dollar installation fee one time and my monthly bill would be 32 dollars from there on for one year. Then I got 2 monthly bills. 50 some odd dollars a month. They said it was extra fee. They waived one and only charged me the 32. But last months was fifty some dollars which I paid. Better be only 32 next bill.

I have contacted you 4 times recently; once for connecting a new modem, once for being unable to get into my work website, once for what was causing my data to be so high, and the other was to ask for better pricing. Each of the first 3 issues were resolved in a timely manner, personnel were very helpful and courteous. My only current complaint is that new customers get better pricing than one who has been with you 10 years. The price jump from the package I am in to the next is another $20 or $30 a month and on a single income, I cannot afford that. I am being forced into looking into other options or canceling my internet and splitting the cost with another tenant who will be getting better pricing through you because they would be a new customer.

We have had some issues with the DVR list coming online but every effort has been made to resolve the problems and I think it is better now.

Digital adapter. Because of an electric storm our TV went out and could not get it back on. We unplugged it, plugged it in again and we got a picture and sound but we could not change the channels. We ordered the part from Mediacom cable with the understanding we would return the old part. After a few days all worked well. We never received the part. Please make note that the part never came and there is nothing to return.

Our Mediacom account is at our summer home. I was happy to see you were offering a winter discount rate, and then again a discount due to the coronavirus stay at home order. Both times when I called for the discount, you took care of it right away...no problem.

I am conflicted on rating you. The phone personnel have been courteous and helpful. However, your pricing is outrageous and confusing. Why should we have to pay for stuff we have no interest in, like sports? I would like to pay for programs I like, but we aren't allowed to customize our packages.

For the last 2 months my internet service has been very unstable, to the point that I had 5 service calls, give or take, 4 or 5 modems replace, and the problem still persist. Last visit that I had by the technician on 05/04/2020 informed me that they were working on the tower in Semmens, AL, which is the one that feeds my service. I have had days where the ping is 157, download is 2.58 mbps and the upload 0.05 mbps, instead of a nice ping of 15 or 35, download of 100 mbps or more and the upload of 10 mbps or more for the price that I'm paying. So yes as, you can see I'm not a very happy customer, besides all of this is causing me problems with my work from home due to the coronavirus. I hope that my issues can be resolved soon, otherwise I will be looking for a different provider. Thank you and God bless.

When Mediacom is working I love it. It doesn't seem consistent though. 10 days ago I was working on my computer in the morning (Sunday) and about 1:30 that same day it went out. I spent two hours on the phone with Mediacom. One lady went through redoing the modem but none of the lights would turn on. At that point she said we would need to send out a repair man. And the earliest she could get it was on the following Thursday. Then two guys came and rewired outside. They told me it might be on on Thusday evening. It was for a short time, then Friday morning it was out again and came back later that day. I run my business from my home and use my computer for Zoom calls all the time. So this is why I said "neutral".

Internet is great.. So fast and doesn't lose its connection. The internet is reachable all over house and even on my porch. Netflix works great.. I watch a lot of movies. No buffering either. Love it and will recommend it. Nice speed.

For the past 3 months I have called in to talk about my bill. Fortunately, because I was vigilant about calling and noting what I was told, I have been able to have some control over the increases in my bill. I pay my bill before the due date and have been a loyal customer for a little over a year. I appreciate that the retention center has been able to adjust an increasing bill so I am able to stay within my budget. Thank you.

I have been a customer since 1976 first signing on in Denver Colorado. Every time I call you try to sell me something I don't need or want. As a result the price goes up. I call back and at this time you tell me I have signed on to a contract and am stuck for 3 years. Right now I am paying for some kind of HD thing and I don't even have the box to use it. It was left behind the TV in the cabinet and not hooked up. I feel like I have been taken advantage of. You just want my money.

The tech checked the outdoor equipment and replaced a cable there. He then thoroughly checked indoors and ended up replacing the modem. Although I still wish the speed were better it is definitely improved. I was pleased with how quickly the appointment was able to be scheduled after I called.

I always have trouble logging into the app and never have any luck when using the password reset option. Very frustrating. I’ve called several times to be walked through the process but it seems I have to do that every time I try to log into the app. It’s very frustrating and this is the second time I have emailed about this and never got a response.

After explaining my concerns regarding the quality of my Zoom audio, the Mediacom staff immediately checked my modem and router speeds etc. This was very helpful in resolving my "zoom" concerns. The need for a Chrome book with more capacity was identified and I could resolve the situation.

I assume this email was from when I paid my bill, Friday May 8? I rated the experience neutral. I got my bill paid after a few tries. I couldn’t get logged in & couldn’t register. Apparently the system recognizes my email address, but I don’t have a pin # or registration code. Things were just not cooperating.

I had Mediacom installed about seven months ago and my price per month was estimated at $143 per month for the first year. There was some problems with billing in which I bear at least part of the blame as I thought I was under automatic pay which was not case. But in calling Mediacom twice and trying to get everything back to $143 per month it seems my bill is now over $200 per month and that is a 40% increase. I really like the internet service at over 100 mpbs, TV programming is OK. I am very unhappy with this rate increase and will begin looking at other alternatives.

The cable box turned off frequently and turned the TV off at the same time. Many times it would turn back on within a few seconds. The tech replaced the cable box. Since the box was replaced today, the TV and cable box have not turned off. Hopefully this corrects the problem.

Whenever I have issues they are there to help. I have been working from home now so had to increase internet and still expensive for us. So $100.00 for just internet is a lot. We are on a budget and already cut cable to save money.

The assistant was very nice and attentive. All of my questions were answered. She made sure all of my concerns were taken care of, and yes I would be happy to recommend Mediacom to my friends and family. I am happy with Mediacom.

Replace "fried" cable TV box. Despite the virus situation, it worked out well. The technician was very helpful explaining things on my front sidewalk and by cell phone. Our hi-def cable TV has been working very well since then. We appreciate his help.

I have a weather station dependent on a steady connection and it is constantly being interrupted by breaks in service shown by the bar graph it produces on a 24hour/365 day a year link. Seems like there are certain times Medicom has deemed it to be ok to be offline for a bit. It was annoying once upon a time, but I have just given up complaining about it. It is what it is. When someone questions me about services, I tell them my experiences but honestly it probably happens to all of the competitors, so that is why it's ok to disrupt the service. Who else are you going to go to.

I went for 10 days without the use of my HD box that I rent from you. I left at least 5 messages and one text message but never heard a word back to walk me through fixing it! So Monday I took it to the nearest Mediacom office and exchanged it for another. It seems to be working for now. I always give 5 star ratings when it comes to this stuff but I was so disappointed???? I just couldn’t. Hopefully you can make some kind of arrangements for the time I had to watch DVDs over and over again!

Great company to deal with! Dealing with Customer Service was a pleasure. I had connection issues that were partially my fault but was not charged when the technician came out to fix the problem. The technician was professional and corrected the problem.

The service is great.

Not a fan of having prices go up so much after a year of service. Should not have went up that much. Could see going up a little bit but not that much. Whenever talking to tech support or anyone they are very pleasant to talk to.

I called in due to I got my first bill and they had charged me for activation, I had been told that activation was free at the time. She read through the notes, confirmed it should have been free, apologized, adjusted the fees, asked if I needed help with anything else. Very pleasant.

I still do not have service at my new address and no one has called to reschedule or let me know when I can expect it. When I ask about the fact that I'm still getting billed, there are also no answers.

I've been trying for 2 months to get my internet to properly work. The initial installer tested the internet on my main level...but not in my basement. I cannot use my internet on any devices in my lower level. In the past 4 weeks I have 2 service workers refuse to enter my home to check. A third said we had the wrong type of Modem/Router. I tried to explain to him that Mediacom recommended and installed it. I've also been told to purchase some sort of repeater to cover more area. The other option is to run a new cable (at my expense). I don't feel I'm getting what I originally signed up for and I'm not interested in paying more just to get it to work the way it should of in the first place.

The technician was quick helpful and a pleasure to deal with. I would recommend Mediacom to others in the area. I am looking forward to a possible upgrade to add television in the future. Again Dustin was great to deal with his knowledge was impressive the install was clean and everything was properly installed.

My internet is terrible. I have the highest speed and my internet keeps going in and out. Mediacom has been out to my house multiple times and no success. I need someone to come out and thoroughly figure what's going on.

My experience with the customer service representative on the phone call was excellent. My dissatisfaction is that it has been several weeks and I have not seen a service technician come to repair the problem reported. There is a utility box in my yard that has fallen almost completely over and the cover has come off.

I love the speed of my internet service with Mediacom. I switched from HughesNet to Mediacom and I have never been happier. I would highly recommend Medicom to my friends and family. Thank you Mediacom for great, fast, and reliable service!!

Slow service; when you call they have a list of reasons every time. Wifi is suspect at best. Goes in an out throughout the day. Internet goes down at least 4 times per week. They will tell us because of our location. I say in return upgrade the lines.

So I had my upload go into the dirt tonight and I thought it was rather strange. I checked my speed on Mediacom's site and my upload was at 2.4mps upload. This is not the speed I'm paying for. A rep confirmed there is a cap on my upload and would not tell me my usage. My wife is a teacher and she has been working from home. IT IS ESSENTIAL THAT MY UPLOAD IS WHERE IT'S SUPPOSED TO BE SO SHE CAN DO HER JOB. With having to UPLOAD her lessons to her students, IT IS ESSENTIAL that I get the speeds that I pay for. I love how this company has a monopoly on my areas of high-speed internet business but refused to be forthright with their customers and continues to deliver horrible customer service. I pray Google fiber comes to my area and puts them out of business. http://mediacomtoday.speedtestcustom.com/result/f3ea7080-9400-11ea-87d9-3f5d8c2512d5. Here is the link to my speed test on their site.

Once I got the lights turned on at the house, my light people sent me to Mediacom. It could be a little bit better but it's all right. I have cable, internet, and phone. The installation went really fast. The installer was in a hurry and didn't wanna do but one room. I don't understand why they took our application to do three rooms but only did one. They said it was because of the Coronavirus, but the tech already came into the house so he might as well fix the TV, but he didn't. They also said that if they come back out, it was gonna be another $49. I got tired of DVDs for the last two years and I like having cable. I have an old fashion TV, not one of those smart TVs. Maybe once I get my smart TV, they could come and get those five channels that I’m getting and paying over $100 for. For what you pay for the channels, you should be able to get more channels than what I'm getting.

We got very few options where I live. Then my service provider through my cellphone, we got unlimited, but it still doesn't support the whole house. The Mediacom sales team was friendly and very informative. They answered everything. We got internet services as we cut cords and so all of our TVs go through Roku. The installation was fine, although we had a few bugs. The service was intermittent for a very long time and we had several techs coming out. Finally, this last one went up on the pole and said that the cable going from the pole to our house was rotten. He ran a new cable and since then we haven't had issues.

We upgraded our Mediacom internet recently to the next tier and it gave us more gigabytes and more speed. Because of the pandemic, everybody is trying to get on the web at the same time. So, I figured if I had faster web, then I could access the sites that I needed to at home. Our internet is not perfect, but it’s better now. When they upgraded it, it didn’t work. They said that I had to wait 24 hours. When I called back the next day, I sat down and I planned to be on hold for hours, but the rep answered right away from home. So, the speed of answering the phone was awesome. There was no wait time.

We had a different service and then we have the salesman from Mediacom come to our door. He has checked in with us a couple of times before I decided whether or not to switch. Their price was better and it was kind of worth the risk for the difference in price. Plus, our current service wasn't giving us good internet connection. So we decided we'd try it out. I've had zero issues with their customer service. I've only even had to call in one-time and it was just to check on would we be charge overage because everyone is doing work in full at home. And she let us know that, "You guys are given a break for that," and was helpful.

The other day, Netflix wasn’t coming on in the back TV. But the big TV in the other room was. Also, everything else was on. Mediacom's rep tried running through the menu and it didn't come up. Then they told me to call this other number, but they said they didn't have anything to do with that box. I had to read the number off of the box, then I called back again and did the same thing and they ran me back through that number. I said that they aren't gonna do anything, but I’ll call them.

Mediacom's salespeople were great and the installation of their system at my place went well. Currently, Mediacom can only do local channels for me because of COVID. I also have my internet through them. Still, service has been of great quality.

I've had experience with Mediacom Cable before and I liked what they gave me. Their service was good and their price was right. I went with them again and one time, I couldn't get my internet up. The gal from there walked me through the system really well. She helped me out and everything went smoothly.

Every now and then that black thing comes up on the screen and says, “We’ve detected an outage in your service.” We have to wait until all that goes through. It goes back off after a little bit, but when it pops up there you miss part of what was being said and I don’t like that. It does that a lot of times whenever we’re trying to watch something we really like on our news. It aggravates me. Some times are worse than others, especially when it’s real windy. If we had least the bit of a storm out, then we’d have to wait for an hour or so. If it’s just kinda windy, it’ll just keep going out and coming back on. There was a time or two when it lasted a good while, but I think they’ve done something better Other than that, I'm pretty much satisfied with Mediacom.

When I call Mediacom for questions, the sales team has always been helpful. They know the products and what’s available in our area. We had Mediacom put in about 8 years ago. The installers were really good. When we had problems with our internet. they were quick to come out and fix it. We have internet, phone, and TV and overall, the quality is good. However, for what we have, the price is a little bit high, but we don’t have any other choice. They have no competitors. They are the only service we have. It's a great service though. We had problems with one of our TiVos last night. It rebooted itself so the service had to be re-engaged. I love the fact that I was able to do all of that using online chat. The different ways that they’ve embraced for you to be able to contact them are phenomenal.

In the three years that we have been with Mediacom, service has been great. But I wish they had better loyalty discounts. They have a loyalty department but it seems like there's not really any incentive to switch then come back other than I hate CenturyLink. I stick with Mediacom because the service is great and the people are always friendly. The prices are okay too. I just have to call every single year to get it to go up to $10 instead of $20.

My husband found Mediacom. He had DISH but it kept going out, so he just got fed up and called Mediacom. It's so much better. We never lose channels due to the weather. Customer service is great, too. Even if it's stupid questions like the channels keep to talking me, I can call them and they’d tell me how to fix it. At 73, I appreciate that. I wish sometimes the prices weren’t so high though, but you just gotta pay for it. I would recommend Mediacom to anybody.

My installation with Mediacom went alright. However, for the last couple of times there has been an electrical storm, my internet has gone out. Still, their reps were able to talk me through. Also, I use their service mostly for TV and I wish they had more stations than what they currently have.

Typically, the internet is reliable. We have had some kind of buffering with our sound lately on our TVs, which I don’t understand. We got one TV that’s plugged right into the connection in the wall, that one buffers sometimes. Sometimes the sound goes out on the TV, and then if you go up one channel and come back down, then the sound comes back on. I don’t quite understand why it does that. Also, we had a really bad connection into our house and that gave us some really unreliable TV connection and internet connectivity. Several technicians came out at different times and the last ones finally got it.

The reliability of Mediacom's internet connection needs to be improved. Sometimes, it goes extremely slow. But although they don't do all that well, they’re not as bad as most people say they are.

During the turmoil time with COVID-19, it was a pleasant feeling to be assisted by a Professional Mediacom Service Personnel. Our Tivo box malfunctioned in one of our rooms and Marcus #** patiently assisted us with correcting the problem. His knowledge and sincere concern for our problem was commendable. He remotely identified the problem and walked us thru the correction process. Now we can once again be entertained, while securing in place. Thanks again for Marcus's dedication to duty. Respectfully submitted D.

Mediacom has the fastest speed that we needed. We originally lived on Lower Beaver in the Timberland Crest Apartments and over there, Mediacom sucked. Their modem wouldn’t connect right and we could never get on the internet. We’d have technicians over there constantly trying to work on our internet. So we got broadband as soon as it came over to that area. We lived over there for 15-plus years and had increased our broadband to highest megabits a second at that time and we had excellent internet over there. Then we bought our house over here on 12th Street in Des Moines, which is roughly three to four miles away.

I have internet with Mediacom. The previous company was AT&T and the thing with them was the size of the files that was able to be transferred through the email was very small. I went with Mediacom and the service has been going good. I'm thinking about going ahead and switching all over to them for cable again.

I have internet and the biggest sport package you can get from Mediacom. The service has been fine. I've had interactions with their home office here and it worked out fine.

I've been with Mediacom for 14 years. The service is fast. I do the internet because I have a cell phone and I do the house phone. But I don’t like the prices that keep going up. I talked to them a month ago and they kinda adjusted my price. I do not need all this stuff that I have on my plan. I have some in there and I don’t know how to get them off so I just keep them. I’ve been with other ones. We can’t just get the prices to keep from going up. I know everything is going up so it’s just one of those things. Otherwise, I can always get to somebody at Mediacom. Sometimes you get some of the people who are not good, nice, and friendly. But with Mediacom, I can always get to someone who will take care of me and I’m satisfied with them.

I had always had good experience with Mediacom. I have cable and internet service with them. The customer service is extremely helpful and all of your representatives go out of their way to resolve any issues I may have.

We had dealt with them before and during that time, they showed pretty good service. So we dealt with Mediacom again. The new guys that I’ve been dealing with lately are more on the professional level. In the earlier days, it was kinda like quickie, quick call, quick this, and get it over with. But people now are pretty much doing their job. But they should be a little careful about the wires that they left out before the dig team come.

We have TV and the internet with Mediacom Cable. The installation went well. But I had to have the guy come back out about twice to troubleshoot the box. The internet service is spotty sometimes. The bandwidth seems like it's being restricted and the connection doesn't run the full 100 megs. But at other times, it's great. Their customer service has always been good. I can appreciate that when we had an outage, they’ve been responsive in getting it back up.

I like Mediacom and I have been with them all the time -- I have internet and cable with them. It might fade out sometime like when it is a bad weather, but, other than that, the quality of the service has been good. Whenever I contact customer service for an issue, I don’t have to wait. I called somebody to come out twice last month because my internet was going slow. I had to get another box with it and then the tech had to come back out. He said my wiring outside was bad, so he had to put some wiring the first day. He was good. However, he left his cone out in my yard which he put outside when he was working on the house. While Mediacom's prices are high, they are easy to deal with.

I moved into a new house that is a bit of an older neighborhood, so I had to go with cable just because the phone lines here are really outdated. It's a speed issue. Mediacom is the only one that had a decent download and upload speed for internet. I scheduled an appointment and they stuck with the day. But then I had to reschedule the appointment, and I called and told them that. The lady on the phone said, “Yeah, we can do that.” And then when it came to that time, it never happened. That was the only issue that happened during the whole experience.

Mediacom was the one that came up in the area. I have internet and phone service from them. When we set up a schedule for them to come out and connect up everything, I asked the first person I talked to for a late afternoon appointment ‘cause my wife wouldn't get off until 4:00, and she said that she was gonna try and have somebody come out in the late afternoon. She was very nice and tried to accommodate me. Then I got a call saying that my appointment was for 8 o’clock in the morning. I asked what happened to the afternoon appointment and they said that they couldn't do afternoon appointments. The second person I talked to was a jerk. There was no trying to at least accommodate me nor an explanation as to what happened to the appointment time that was originally set or any attempts to get me an afternoon appointment. No customer service skills at all.

Mediacom Cable is local and the only company that has affordable prices. The sales representative was very helpful and he explained to me how the service worked. With the TV, I have Fox News and searching the internet. The internet service is good. Sometimes, the internet is doing a little buffing, but it gave me the actual pictures and stuff when I go on the internet. The speed is pretty good. Sometimes, the service is slow due to the rain or storms. It never went out on me, but it would somewhat be slow. I just recently found out I have phone service. I talked to one of the representatives and he let me know that I have it. And I was like, “I didn’t know I have phone service.” But he explained to me that it will be cheaper if I did the phone service and the internet.

They're good with their customer service if there's any reception problem or anything else. I had Mediacom Home and then I switched to Business, then I switched back to Home. The Business people were a little faster at taking care of any problem, but Home and Business are both good. There's also a lot of stations and I only watch 20 out of hundreds. I'm from Chicago and I like to watch the Chicago Cubs, and I can never get them on the TV and their cable choices. When they have baseball, I rarely can see a Cubs game. It's always the Cardinals. Still, I've had Mediacom for quite a while and I'm okay with their charges. They're not real high, and the service is good.

When I’m outside, one or two steps away, the network doesn’t work very well. But other than that, Mediacom's customer service is good.

Everything was fine during the installation of my Mediacom System. There was a time when the internet for our whole area went out and their crew had to come do the wiring. Still, we've been satisfied with what we have since we changed to Mediacom.

I liked all the people from Mediacom whom I dealt with. All three of them, especially a lady named Ms. Kim, are really good to me when I go there to pay my bill. Things have been working well with them and the service I've been getting has been good.

Everyone at Mediacom has always been very kind and very professional. I've been with them since 2009. I have my phone, internet, and television with them. My internet service is good but I'm the problem. I'm not too good with the internet because back in the day when I was working, we did work with computers but we just had a code and a formula that go into it. But I am smart enough to do this, I got me a Telikin computer which is for seniors.

I was with DIRECTV but they were way too expensive. I got good service from Mediacom's reps, but it took a while to get it because not too many people know what's going on down there. It could take up to three weeks. I use the internet to keep my cellphone bill lower. The quality just depends where you're in because my friend has the same thing I do and she has interruptions all the time, but I don't.

If I call Mediacom, sometimes it takes time to get through, but they usually help me and walk me through everything if there are weather outages or anything. I have cable, internet, and home phone. Whenever I go into the office or if I call, they're eager to listen. I know it's a business and they're trying to get as much as they can, but Mediacom should give more discounts to the loyal customers because I've been with them for so long but my bill is extremely high. They don’t ever offer discounts. I usually have to go in and ask, “Is there a promotion going on?” I would like for the promotions to be offered instead of me having to come in and ask for it.

I heard Mediacom had really good service and plans. The installer was very courteous, explained everything that I should know and was very helpful. So, he did a really good job. My friends said my Wi-Fi is a pretty good service. It's better than what they have. My friends are thinking about doing the same thing as I did. Overall, dealing with Mediacom was the best service that I got from anyone. I’m very satisfied.

We always had Mediacom off and on for the last seven years so that's what I just decided to go with. Everybody that I spoke to was extremely nice. The installation went well. The guy that came here was nice. He talked to me a lot, walked me through the process, told me what all I was getting and what all my Wi-Fi was for. For example, he told me that there would be less gaming issue in Wi-Fi. He told me that Wi-Fi was the strongest with just for gaming and streaming. I have two different Wi-Fis. I have one for gaming and streaming, and then I have the regular. My sister has a lot of trouble in her room whenever she gets on the streaming Wi-Fi. It starts to glitch a lot and it won’t let her stream or play games because the Wi-Fi is glitching so bad. But for the most part, it works really good.

I thought I would save money, but I didn’t. It started off with a good deal and then, it ended up $150 just like I had before for the three things. So, it’s a real business type suck-them-in and say, “Hey, we’ll make all these good deals,” but when you get your bill after, about two months ago, it’s right back up to the old thing. It’s terrible.

I have Mediacom's cable package and I like it. I like getting different channels and news information so I'm constantly using it. I have a good quality service. The reps are good and I have never had anyone to be indifferent and not professional. I had an incident and the technician turned it over to someone else because she couldn't fix it. But this morning it was fixed. I would encourage family and friends to try Mediacom.

We had Consolidated but their prices were going up and I'd heard good things about Mediacom, so we switched. Everyone who came here was very pleasant. We got a fair price in the beginning but now, since we're paying over $200 a month, we're thinking of doing away with cable and just keeping the internet. With all these things I've seen on Facebook such as the TV Buddy, which you plug in to your TV and you get hundreds of channels for free, Mediacom should lower the prices, so we don’t have to go there.

as of 6.5.20 after talking to Beverely, who every employee should be as courteous, I'm changing my rating to a 4 from 2. She resolved what should've never been a issue, but I'm glad Mediacom was willing to reach out to me for once. I can't give a 5, just because the prices are just too high for the content received and there being no competition if another cable company to help compete, but overall, I'm pleased to even honestly go up to a 4 star!

We were extremely pleased with the service we received from Service Representative, Adam (SW MN). He was tasked with updating our TV & internet services. He called prior to arriving. He was prompt, efficient & courteous. He kept us informed of our updates as accomplished them, reviewed the upgraded services & demonstrated how to use/access upon installation. Excellent work. Great guy. Very satisfied. Also, prior to Adam's service call, we had an excellent contact with a Customer Service representative in regard to the work we needed to be completed.

Had tv and phone removed from my account and just left the internet. However, it isnt working and I have called twice. They cannot get the router provisioned. I was expecting an appt of someone to come to my house to resolve this issue but no appt was set. It still isnt working. I will call back again tomorrow.

We had our son do a lot of cost comparison and what you can get and what services were available and what it'd be like and what the cost would be like, and then we talked to people in the neighborhood. We decided to go with Mediacom for our internet. My 14-year old son likes to do gaming and then we were also gonna do streaming for TV services. But the installation was pretty painful. We originally called to get it set up and that was really good. My son handled that. He made the phone call, and it's so easy that a 14 year-old could do it. Then we got to the point where we gave them our social security number and got the payment set up.

We had Satellite Internet which we loved. However, I could not telework for my job using VPN. Using VPN pretty much made my fast Satellite Internet crawl to a stop. I ordered and had Mediacom installed on 27Mar2020 knowing I needed a fix wire connection in order to use the VPN for my telework. I'm glad I made the decision and went with Internet 200 package. It is everything I wanted and needed in a fix wire internet connection. Today is 12 Apr 2020 so I have had the service for two (02) weeks with no hiccups or complaints.

Your rates are too darn high. Namely the cable. I have to pay a monthly charge on the remote control and you all make us get YOUR remote or else. There are too many streaming options for me to continue. I plan to cancel my subscription soon. You all pretty much have a monopoly in this area.

When I call on the phone, Mediacom's representatives are very polite and try to be very helpful from their end. But when I have trouble with the TV, their service time to get here has been really long. I have had appointments that have been a week away and to be without TV for a week during this time is just not acceptable to me. When I scheduled a service tech, it was so far away that in the meantime, I took care of the problem. I've been with Mediacom for around 30 years and my bill has increased dramatically.

Mediacom has been okay. We’ve been with them for about 30 years, and when I’ve called, their reps have been really good. I went with them because there’s cable. I had another company too. I had two houses and the one with the cable, it broke down less. If it rained or when it snowed, it didn’t interfere with the cable, where the other one, it did. So, cable was a big choice. There's been issues at times like right now, I'm broke down and I don’t know how to resolve the problem. My wife and I both quarantined ourselves, and my box in the bedroom quit working. So, I don’t have any guide. It just goes to Channel 3.

When appointment was scheduled representative was asked 4 times to make sure service person called 30 minutes before arriving for 8-12:00 service. Also requested earliest appt. possible. No calls. Text from Mollie at 11:58 saying 12 min to arrival. Totally unacceptable. He arrived afternoon.

I have a problem with my bank’s Bill Pay. I have paid extra to get everything “due” to come to a consistent figure for each month. I thought we had it. THEN my mobile pay says my account is past due. I have tried to resolve the issue with no success. I think my bank has a third party running Bill Pay. I can’t figure out a good solution.

It seems like our products were shipped out the absolute last minute possible. We were supposed to get our package Friday night, before having our appointment Saturday. Friday night at 7pm, while sitting in our living room, I checked the delivery status since we had not received the package yet. It said “attempted delivery at 6:20pm” or so. I called FedEx right away and after talking to one gal, I got transferred to a guy who said “I don’t know what it wasn’t just dropped off on the front porch since a signature wasn’t needed.” Both of the FedEx people said it would be delivered tomorrow, Saturday, but could not confirm that it would be delivered before 8am, which was our appointment time. The guy then asked if we could come pick it up, I asked what time they closed, and he said 8pm but they would stay open for us.

Was not able to log in to my account. Tech support reset my password and helped me log in. For now, I will use Chromium browser to log in and pay my bill instead of Firefox. I may even be able to bundle phone and internet & lower my cost.

Mediacom sent out one of their contractors to fix my connection issues. The technician was excellent! He worked with me to reroute the new connection to the side of the house of the previous reliable connection. I was very pleased with his work and professionalism. About a week later Mediacom sent out their technicians to test the connection. They made a few adjustments to their equipment and validated the incoming signal. I am very pleased with the support Mediacom provided with my issues. My connection is once again reliable and at the speeds I expect and pay for. Thank you Mediacom, I remain a loyal customer.

I had called about the cable that was buried down the middle of my backyard. In several places, the cable had become unburied. They told me they would call before coming out since I have 2 dogs in my backyard. They not only did not call but my yard is still a mess from being dug in the first place.

Service tech provided us with new modem. (In the last few months modem was replaced with rebuilt ones.) So far no problems with phone or internet. Very knowledgeable and courteous tech. Response time and service was quick. I would recommend Mediacom to a friend or relative.

Called to remove stars as the free time was up. The rep was courteous and was removed from my current bill. Thank you, Mediacom for your prompt attention to this request. We have been very happy with our package and your service.

Updated on 06/07/2020: Problem was not resolved but phone service came back by itself. Still dont know if we would have had to wait a week for service. We cannot be without phone for a week as we were told. This not acceptable. We are elderly and need a phone service.

Priced too high for what a person actually watches. Too many what I consider non essential programs. The list could go on and on for what is considered a waste of my time and money on the programs that are a waste.

I constantly have trouble signing into my email. Again, this morning, when I tried to sign in, I got the message... "Your session has ended - please sign in again". When I do, I get the same message. This has been goin' on for months. Please tell me how to sign in.

At that time TV had many Pixels and would come and go from time to time. Took a couple of visits by repairman and lineman to fix. Service man was very curious and replaced a three pronged item on outside. Had to come back a 2nd time. Problem not solved. Turned over to lineman. Other neighbor having same problem until lineman finally found the problem.

Your "billing roulette" practices. In March a representative told my I was eligible for a "loyalty program" discount of $10 monthly. Wonderful! Thank you! When the bill arrived last week...no discount. In fact, when I called to inquire about it I was told that next month my bill will actually increase by $10. Take away 10, add 10...a rate hike of over 20%. With the exception of a couple of years around 2014, I've been a customer since 1987. I feel lied to and taken advantage of.

Called because internet and cable tv were both out. Found there was an area wide problem and crews had already been dispatched to repair the problem. Internet and tv were back in service by 9 pm. Problem had already been reported by the time I called because after I discovered the problem, I waited until after supper to call and report it.

HDMI was not working. I received courteous, professional, & proficient service from the technical department. Due to the coronavirus and the social distance & shelter at home, having a working TV is essential for my existence. The tech got my TV working again. Many thanks!!!

Service has been very good every time I have any questions and it has been nice to speak to a person to ask and get help from. Always received the help I was looking for. Thank you all and stay healthy.

Internet is very slow and laggy. Bill goes up and service is getting bad. Up my speed and usage and still doesn't help. Don't Know what else to tell you just we were very satisfied with your service but since the new year it has gone down hill.

My wife and I are now working from home while my two daughters are taking their college courses online. We needed an upgrade in speed and data package. The gentleman I talked to was able to get us the best internet there is and lower our cost. Double bonus!

I was having a problem changing automatic billing from my old bank to a new bank. For some reason my April payment was $0.34 instead of the $47.34 that was billed. The person was very courteous and answered my questions and cancelled the late fee. My next month (May) billing will work as desired.

I love everything from the service to customer service!! Everything is great! I would recommend this to everyone! The internet is great! Me and my family are enjoying it especially during this pandemic with the Coronavirus out! We been on quarantine enjoying all the streaming!

Picture stopping, freezing, pixelating, sound freezing on all family pkg channels but not on Netflix or On Demand. Agent/tech came out and turned signal down. Seemed to work for about a day but resumed. Called back because now internet slowed considerably and sometimes couldn't load features or wi-fi. Tech came back out. Turned signal back up and restored internet properties but tv problem persists.

My parents and I have always had Mediacom. I only have internet right now and I think it is expensive. I had all the other channels, but since I don’t watch them, I just went down to the internet. Their reps are always able to help and they were pretty good about it.

We had a problem with the internet. Mediacom responded and solved the problem Quickly. The Technician was courteous, knowledgeable and professional. What more could you ask. We are very Happy with Mediacom. Thank You for being responsive and concerned with our needs.

COVID-19. These are trying times! I called and was told that my bill would not be considered late if I paid it next month but late charges would still be incurred!!!! We should all get 1 month free!!! To be charged a late fee too is ridiculous! Multi-million dollar company not very sympathetic to its customers? The President even said at the beginning of all of this that our power and our means to media would not be interrupted and companies should work with their customers during this pandemic! WTH?! This is so disheartening.

There have been so many interactions, recently, most of which have been unnecessary, that I have lost track of what is going on. The decrease in speed was necessary from a cost standpoint, but it was very badly handled by Mediacom. There was no notification that what I was told would not be honored, only a $100 increase in my monthly bill. The tech on the phone was great but could not overcome the negative impression left by the TOTAL lack of communication from Mediacom.

People are very nice and friendly. The service is very good. People are very helpful. I purchase the Wi-Fi modem from them and it works great. I don't have the TV service or the phone service and I'm sure that they work very well also.

My internet is not dependable. Most mornings I have to unplug the signal and plug back in. Also, most movies on Netflix are interrupted by buffering. The buffering drives me crazy. The TV says I have a strong signal, so I don’t know what the problem is. It seems like I’ve had this problem for the last 15 years.

Internet installation. The technician showed commitment by working in the rain...he was knowledgeable but did not want to go under the house to run wires...I did not realize it would protrude from outside wall of my house...didn’t like that...but I understood his reason. Overall Satisfied.

Took three days and five different techs, to fix the modem problem. Couldn't sign in the modem and get access to update password, etc. Actually still can't! But got new passwords and all else is working for now. Let's hope it holds out for a while. Would like to get a new 3.1 modem online but gave that up and returned the 3.1 modem I bought for a refund, so not so bad, just no update with Mediacom service.

Internet keeps going out & I can't get anyone to come inside to fix it so I'm not happy about my service. I work from home & having a hard time keeping my internet from going out. I called several times & it hasn't been resolved.

The lady who helped me was so kind and sweet. So grateful for she treated me. When I first called, the young gentleman was rude and extremely unhelpful. Once transferred without explanation, I was able to chat with a friendly, helpful and understanding lady. Thank you!

No service on tv. The tech was on time and knew what he was doing, he solved the problem in short order, He was very pleasant and helpful. I would recommend him and the tech service of Mediacom to anyone. I was very happy with the results.

Our internet service drops out several times a day. My remote TV boxes (Tivo Minis) loses connection with the main box every few minutes. This makes it almost impossible to watch TV in any room except the living room with the main Tivo box. When a technician comes, he checks the signal and says "it all looks good".

Solved my problems quickly. Mediacom worker was friendly and competent. Arrived on time and began resolving issues with internet. Explained what the problem was. Worker was willing to come back if problems came up again. I was instructed what to do if problems reocurred.

I tried once on a Friday afternoon and got a know-it-all young woman who didn't want to serve me. I tried again on Sunday afternoon and got an older lady who wanted to help me solve my problem with the increase in rates. She spent about 45 minutes assisting me, getting me faster service while lowering my monthly rate. I call that Super Service.

She did what she could to help. However could not fix my phone service. I have no deal tone. I can't call me one. No one can call me. I have wait until someone can come out. That will not be for two days.

I had to change my password on my phone for email and was told that when I got home I would have to call to change it on my computer so that I would get my emails. I tried 2 times and when I was to be connected to tech you hung up on me twice before I even got to to talk and when I tried to do it myself on computer wouldn't work. It ask me for security question about my pet. I don't remember that as it has been 20 odd years since I had to sent it up and this was the first time I was asked the question.

Upon receipt of the text from Mediacom I replied and was switched to a live person named Miranda. Miranda answered my questions well and then when I asked another question I will switch to KRISTINE. It was very inconvenient to be switched to another person in the middle of a conversation and required to repeat everything again. I would prefer to deal with one person, thank you.

We had a problem with cable and internet not working. I'm a heart patient that has a wifi telegraph that reports to the hospital. No wifi, they can't monitor me. Called and had someone come out the same day. He is awesome. Knows my system well and comes when hears my address. Thank you.

Landline and internet repair. This is one the best experiences I have had w/ Mediacom. The problems turned out to be outside but I had a sanitary hand cleaner for him. He repaired quickly and efficiently. The best plus ever is that I received some credit for the days I had no service. Unfortunately I have had this difficulty many times and never received credit for it. Thank you, I appreciate it.

Tech was very knowledgeable, polite and did a great job. He configured the modem/router as I requested. I would recommend the Tech to anybody that needs repair. He went out of his way to get our modem/router configured, I liked that.

I lived in the country and only could get Windstream for years. I moved to the city and got Mediacom and I love how reliable it is compared to Windstream! Thank you for the great service. I couldn't be happier!

Every morning there is some kind of static that goes across the screen that interrupt the picture and sound. It does not interfere with other stations. Need advice as to what is causing this problem. Please advise by e-mail or phone **.

2 service calls: Sam was polite and professional. He quickly analyzed our problem and installed a new modem. Matt scheduled the cable burial around our internet meetings. Arrived promptly. Was polite. Left almost no trace of his work. Thank you Mediacom.

Tv channels not all coming in, some all mixed up. Not watchable. Put new cable outside of house, got new cable box. Box did not fix the problem. Sent back new box by Fed Ex. Will wait till tech. can safely come to house to fix problem. This has been going on for 2 months. I should get some kind of discount on by invoice for this trouble. JOE

I could not connect to my wifi. Spoke to a tech who was able to resolve my issue in just a couple minutes. I was delighted to find out the issue was an easy fix over the phone. Highly recommend Mediacom.

My wifi was out. I made a call to your 866 number. The lady found out the problem and fixed it. She was very nice and helpful. I hope if I ever have another issue I can have her answer my call. Thank you for being helpful and kind.

Our internet was going in and out then went out completely. The worker discovered our lines were no good and made an appointment to replace them. We did go a week without internet, but he did a great job replacing the cable and internet lines and our modem. Things are working fine now.

Monthly charges continue to slowly increase and services remain the same. I've utilized the texting service several times in the last few months. Under VIP pkg, phone, internet and cable; one would think any service request would be accomplished. The apps available must expand to meet your public's' needs.. Please TiVo/Mediacom can you add Facebook Watch and Zoom to your offerings? Thanks.

The technician that came out fixed the problem was courteous and knew what he was doing. However I was without my guide and the ability to request taping a show for several weeks. They were unable to resolve the problem by phone. I would to know what can be done to compensate me for the inconvenience.

Internet was not available intermittently for a number of months. Previous visits did not eliminate the problem. During the last visit, it was determined that an underground splice could be the cause. An above ground cable was laid and so the problem has not reoccurred.

Sound. We purchased a new television and we had to have Mediacom representative walk us through the process for our remote. The tech was nice and knew how to help a couple of seniors. Thank you. I need a nap now!