Mediacom Cable Reviews

The guy never came to my house. We called in Saturday ‘cause we kept having to reboot my internet. Mediacom told us that they’d send a tech out Tuesday. The guy called me yesterday asking whether it was working. I said it was still working. He said to call back when the system goes back down so he can diagnose it and fix it. He said they're not usually coming out if it’s working. I kinda still want him to come check it ‘cause every now and then, I have to reboot it. I pay my bill every month and I shouldn't have to keep rebooting the system to get it to work. But I do like the speed and when I called, it was spot-on. I got somebody on the phone. At first, you had to go through the automated system with a computer and once the computer couldn’t help you, you get to ask for a person.

I bought my house in ’78 and got cable with Mediacom. I've stuck with it ever since. My bill went up $70 a month and I'm on Social Security. I couldn’t pay it. I called Mediacom and they helped me lower my bill. I have the bundle with them and the quality is fine but I want my Channel 5 back. They're negotiating a deal and they have had to take the channel away while they negotiate.

They've always been on time. My problems always get resolved. They're easy to get ahold of. They have great customer service. The only issue that was kind of rotten was the prices. Years back, you couldn't negotiate with them or get a good deal. But now, it seems like they're easier to work with regarding the prices. So that's definitely improved.

Any interaction in general that I've had with the Mediacom team have been good although we’ve only had probably six visits to the house. With all the COVID stuff, they’ve been doing most of the work from outside. I have the internet service with Mediacom and in the last month and a half, it has been spotty. Every once in a while, it'll go off and disconnect. We recently had to get a new modem but most of the problem was having outages with the surrounding area that we lived in.

We had a different company before and we kept losing our service. But with Mediacom, our internet hasn't dropped at all, so we're really happy. One of their reps knew our last name from just being in a local town, and he was very pleasant to talk to and very good. The technicians that came in did very good. But they could have went a little bit above and beyond. One of the TVs has a surround sound speaker system and an Xbox, and we took it all apart to connect the new service, but none of that got reconnected. So now, we're struggling to get it connected correctly and we aren't knowledgeable on how to do it. I don't know if that was really part of their responsibility at all, but I wish I would have spoke up and made sure to get that help because I don't know how to do it. But overall, Mediacom was efficient, reliable, and quick in responding.

Mediacom has been a good service and when it was installed, the installer was courteous. I got internet service and the quality is good compared to the cost. Mediacom should keep on doing what they’re doing.

Home service call was excellent. However, our continuing inability to get Channel 5- ABC is a source of high anger. Why can't this dispute with the provider be settled after a month or more of negotiation??? Give us customers more feedback!!! ABC News is our favorite news source!!

Everything’s been wonderful. Mediacom has good service and I like it like it is.

I had Mediacom many years ago and I knew they were in town here. I was unhappy with my other service so I decided to call them and see what I could do. The customer service has been excellent. I have never had a problem. I call and I get an answer. I’ve switched to paperless billing and autopay. I have internet, phone and TV, and I’m very happy with Mediacom so far.

Most of the time, the service does what it's supposed to do. The internet has a decent speed. However, I can't get representatives most of the time when I have a problem. If the internet's out, it'll say, “It looks like there's an outage in your area,” but it won't give you the option of speaking to anybody. It usually will happen a lot at a time like two or three times in a week then it won't happen for a month or two. The problem is I work from home so when the internet's out and I don't have any idea of how long it's going to be out, I'll have to go get a shower, get dressed and go to the office which is 30 minutes away. It's a real pain when that does happen. Things have been working fine lately but when it's bad, it's bad.

We got a home security system from Mediacom and they seemed to be all right with me. They give service when I need it.

I use everything except the phone and the service is fine. If I have a problem, they help me. Sometimes, Netflix will disappear and they'll talk me through it. They've done it enough that I don't have to call them anymore. I know the technique of going through the procedures of getting Netflix back online. I've got no problems other than the fact that Mediacom is very expensive. They charge you for everything. I replaced my modem because I was paying $10 a month for it. I found out I could buy my own, replace it and save that. I had one large payment buying the modem but I don't have a payment every month.

I got some opinions about what internet I should get in the area that I live in and the first time I ever heard of was Mediacom. It was the first one that I called and the representative was really good. There has only been an issue that came up so far. Around 8:00 to 9:00 in the morning, the internet would take about 20 minutes before it starts working properly. It might happen once a month. But I really feel that everything has been working properly.

We called Mediacom for the better part of a year before they were able to get service to us. Our experience was all fairly positive. I would have liked to have had service a little sooner. Getting the service was a little bit of a struggle. I've never had to beg a business to be able to do business with them, and that seemed like what I had to do to get service. Once we got the service, we had a few issues with the modem that was provided. We went through about four modems before we decided to buy our own modem. Since we've had our own modem, we've had pretty much no issues at all.

I had DirecTV before and they couldn’t hook the internet up so I had to get the Mediacom Cable to get with it. The sales representative did her job. Then someone else was sent out for the installation. The first guy made a mistake and almost put a filter in. The second guy came and told us what the first guy did that was why we weren’t getting our channels. He just took the filter out and it was all good.

We live out in the country and when we first moved out there, we were told that the only thing we could get was HughesNet. But two years later, we switched to Mediacom. We had the reps out twice and they were very courteous and prompt. They explained everything to us and what we needed to do. It was a positive experience from what you normally get from cable companies.

We lived about five miles away from where we are now. But Mediacom was not available there, it was Suddenlink and we had all kinds of problems with them. I would watch Fox News a lot and it burned out that channel and they would have to come out and fix it. When we moved here, Mediacom was the only one that we could go through short of satellite TV and internet, but we went through Hughesnet ‘cause we kept getting these things saying, “try us,” and that was a joke. We couldn't stream one movie with Hughesnet without the little circle thing in the middle of the screen having to pull the update.

The installation of my system was quick. I like Mediacom's reliability and speed. I've had them for 15 years and each time I've moved, Mediacom has come out and set me up pretty quickly. If I call in when I have an issue with my stuff, the reps walk me right through and I get it fixed. Before, I had an issue with losing connectivity but they sent me an updated modem. I haven't had that issue since. I recommend Mediacom to everybody.

I had Mediacom for five years before, then I stopped for a while. I just came back and I have a problem right now. When the guy came out and installed my internet, he told me I was gonna get a Fire stick. He also told me my password would be “welcome something something,” and I can't remember the other two things. It was two symbols. I just need to give them a call and find out what that was and see if they could find it. I’ve had a really good experience with them.

Mediacom has done a terrific job resolving our issues.

I have phone, internet and TV through Mediacom and they do a good job. But, when there's trouble I get a recording if I call in and they say that there's trouble in my area. They won't take a call. During one week, we lost telephone service. Then for two weeks, we couldn't watch TV because it would freeze up and then we'd lose the sound. The repair guy that came out said it wasn't our TV or our connections and that the problem was higher up. He told the gentlemen higher than him that it wasn’t our fault and that the problem was in the service that we were getting. I called Mediacom the weekend after the repair guy was here and they said they had lost service at Golden and Butler in Missouri which is the town I live in. By Monday morning, everything was fine. I spoke to accounting and said we didn't have TV for over two weeks. They gave us an $11 discount.

I use Mediacom for entertainment and business. I haven’t had any problems until my apartment had a little problem but the internet is great. Everything has been good with the reps. When I call, they know what to do and they take everything as accorded.

Our overall experience with Mediacom was good, but one of the people who helped us was not as familiar with a TiVo system. So, he had a little more problem hooking us up. He was not quite as experienced. Also, there was some misunderstanding on a couple of things, but they got straightened out. They have a lot of people that they're dealing with. But they came when they said they would. And I am impressed with the help that they tried to give. In terms of connecting, the people on the phone were as helpful as they can be. In fact, one of them, I began to call him Saint Marshall because he didn't give up. Although it was tricky, we eventually solved it. Although he wasn't that familiar with it, he stayed with us. He was very nice and very patient.

All I wanted was some internet and my grandson's tablet works good with Mediacom internet, which was the reason I went with it. It’s a good quality internet connection and I like that they let me choose the name of the network and the password. It's easy to remember. I had some trouble with my bill a couple of months ago so my service got cut off. I paid my bill and the customer service reps put it back on.

We had a tech out to our house who looked over the situation of moving our lines and then said he would get someone out. My husband told him he would be home for these certain three days and the gentleman said "no problem, we can work with that". Never heard another word from him. Now with the weather and my husband's schedule looks like that isn't going to happen until SPRING! Amazing how you make up reasons to raise the costs of of our internet service but you can't even stand behind what you say.

I love Mediacom. I've been with them for quite a few years and I got no intention of changing. I got most of the channels. I was asking if I could get a kind of a lower plan than what I was on but the rep told me that there was no way I could do that. But she was fine. They were nice. I'd very highly recommend Mediacom. I'm very happy with them. My friends do have them and they're all very happy with them too.

I have the internet with Mediacom and it seems slow sometimes after I pay the bill. Other than that, it’s wonderful and the installers were very good.

Mediacom had the things I needed, which are internet, phone and TV. Most of the time, the customer service has been good and I’m still with them after all these years. Their charges are going higher and higher though. It's getting almost ridiculous. Also, I'm having a problem now because the kids are here and I thought I had the kids network. But I don't have anything on there.

The equipment was delivered and the technician arrived during the expected hours and worked, in the rain, to ensure the service was connected. He had great customer service and explained everything and made sure everything was working correctly before he left.

Sales have been great. As far as customer service, it has been good as well. The crew is really good. They’re understanding, they know what they're doing. I get the same guy who keeps coming out anyway, so it must be his service area and he has done well. However, we have been having issues with a lot of drops when we came around here, and I had Mediacom for about three years now. I recently moved into a new home six months ago and the first three months were horrific. I had to constantly reset, and call, and have them come. It was so bad.

The representative set up auto pay for the monthly bill for my DVR. The representative was courteous and set it up quickly! I needed this so my payments would not be late when I would be out of town. With my credit card, I paid the current bill. Now next month's bill will be automatically paid.

In the last two years, we bundled everything with Mediacom. We have a local office here at Ames and the rep has been extremely responsive every time I've been there. Mediacom has been responsive as well on the times that I've called to have them reboot. I've made a change in what we were subscribing for and they made that without question and easily. Everything has been very good with respect to the staff. Mediacom has done a great job of servicing the community. They've responded to every one of my questions. They've improved the service too, from what my other friends tell me. So, we feel very good about our service at this point.

I was very disappointed when KARE 11, the local NBC station was blacked out around 4 PM on Dec. 31, 2020. In addition to local news & COVID updates, I watch NBC Nightly News, Today including Hoda & Jenna, Rachael Ray, The Voice, This is US, Sunday Night Football (when Packers are playing), NBC sports for Packers, tennis (ATP & WTA), Chicago Med, Fire & PD as well as specials. I sent an Email to ** but think that it would be better to send one directly to KARE 11 manager. Other than this, I have been pleased with the service although not pleased about rate increases.

On Dec. 17th my cable stop working, but I waited until the 19th to call about it as the frozen image that appeared happened sometimes overnight but was better by morning. When it didn't get better, I called for service. Was told they would send someone out the 23rd to look at it. While that was being confirmed, I was upsold to a cheaper for a year plan. The install for that was the 24th, so the person doing the upselling canceled the other appointment. However, when the installer appeared on the 24th, he couldn't install since there was no signal in the house anywhere nor on the pole outside. Only internet channel was getting any signal. So that got put on hold and a new appointment for a technician was supposed to happen.

I contacted Mediacom to provide internet to my new home over a month ago. Their line is across the street. They wanted to run the cable through the trees to provide service which I declined. We have since had an ice storm that would have brought down their line. I called last week and was told my line would be put in by 5 pm that day. It wasn't. I called again two days later and was told my line would be put in by 5 pm that day. I told them I had heard that two days ago. I was put on hold and disconnected. I called back, same answer, 5 pm that day. I said already heard that line, put on hold. I was told someone would call me within 72 hours. Nothing. Called back. Line in by 5 pm.

My wife works remotely and when at our House in Bay St Louis, MS she keeps getting knocked off the internet. This happened three or four times today. It happened Edge was in the middle of a Microsoft Teams meeting.

We had several questions about our internet and why it might be giving us trouble. The tech would not answer any of our questions and only responded "it's an area wide problem." It may be an area wide problem but we still have questions about how many devices we have connected and what, if anything, we need to do to help improve our connectivity in our house. Quite frankly, today's experience is unacceptable.

Disappointing at times, I do not know what has changed but I am not getting the programs I like. It was when I first subscribed. My Wifi sucks. My internet sucks. My bill keeps going up, and now I am at where I was with DirecTV. I keep seeing advertisement for all kinds of prices much lower than what I am paying. This is with Mediacom. I don't want to change for something else, what can you do to help?

Monthly charges are getting out of line for just the basic channels, nothing special, and then the monthly charges increase without any notifications of why they are increasing and having to call to find out why.

We ordered your service last April when my wife needed to start working from home due to the coronavirus and you were very helpful in getting us set up quickly so she could make that transition. I had internet sevice with another company (Centurylink) but their service was not fast enough for her to be able to work from our home. I have kept both services connected as I wasn't sure if the data cap from your service would fit our needs but with the change you have made to the internet 60 plan bumping it to 100 and raising the data usage I think we will be fine using just Mediacom.Thanks for helping us out and providing good reliable service!

Each time we call we wait on hold for 20+ min, we ported over #'s to another location and it took 4 days to figure it out. Then at old location they shut down number without our permission. We had to spend a ridiculous amount of time fixing YOUR issues!

I would like to know why my service hasn't been connected yet. You made me pay for 2 months in advance & install but it has been 3 months & still no TV. If it isn't installed within the next 7 days, I want a refund & I will continue with my current provider Dish network. Very poor communication & service!!!!

Frequently when using the email, I get such messages as my "username or password are incorrect" or "your session has expired" even when I am using the email. Often times I am not even able to log in to email. I have called numerous times and your representative have tried to help - usually by changing my password - but that solution only works briefly. I might point out that this happens not only to my desktop computer, but also to other devices in use in our household. Needless to say, I am frustrated and angry with the reliability of the email.

Our experience with our technicians have been very favorable. Although they did not initially repair the problem, they did put considerable time and energy into their efforts. Contacting the supervisor and the in-office personnel enabled them to further troubleshoot. After 4 visits, 4 eboxes, 2 modems, installation of new cable wires (changed out R5 to R11 wire for better reception of signal) and constant contact with supervisors and support staff, we finally have the HD channels. Clayton, the technician and Sean ** came out today to tackle the problem. With a good deal of patience and technical savvy and assistance from office support the job was finally completed! We are hopeful that this issue is finally solved.

Duke energy removed an electric pole that was in my driveway your lines are hanging down in the middle of my driveway and on the edge of the alley. Someone is going to get hurt and my service will be cut if those lines get broken. I reported this issue to Mediacom several times. Two individuals have come to look at this problem and both stated that maintenance will be on the way within one day. It has been over 10 days and nothing has been done.

We (Church) keep getting the same emails every week, they have not changed. It seems simple to us. Run the line and give us the service, we have signed the contract and would like to get on with our project, which we need your service to do so.

I wrote an email to ask about the channels listing for my account in response to Tegna not allowing their stations to be shown. I wanted to know which channels I should be receiving. I did not receive a response.

A lady came by and explained everything to me about Mediacom. I got DirecTV and they always suggest that I have to go this person for this and that person for that. It was too much. So, I got a break when Mediacom was doing their promotion. I saved money but I had to go a little higher because I got three kids doing some schooling. I didn’t mind as long as they get what they need. The rep was great and helped me out when I got more megabytes.

Our modem was an older version and a Mediacom representative did an excellent job sending us a new one and a prepaid box to return our old one. Mediacom has always been helpful when problems arrive. Hopefully your rates stay competitive because I’m on disability and on a fixed income.

Associate are always very helpful. Have been with this company for about 20 years plus and don’t want to have to change but if price keeps going up won’t have a choice. On a fixed income but when I have to decide meds or pay cable I won’t have a choice but thank you for your Great service for a few more months????

Bring ABC back. This is ridiculous. I don’t care whose fault it is bring it back. I pay a lot of money and I want all my channels that I signed up for. The TV devices do this all the time and we as customers have to pay the price for it by not having certain stations.

How come I don't have NBC, I know it's a contract thing but I'm missing out on NFL playoffs. We pay a lot every month for your service that I do like. Please fix the problem. It's not fair to the hardworking people that enjoy TV.

This is the fourth time that we have called and tried to have a bucket truck come and replace our tap. We are sharing a port on the tap w/ neighbors On a two-way splitter. Not getting what we pay for. Truck pulls up and doesn’t replace it. Closes out job to look as if it’s completed. Looking for alternate sources for internet if problem isn’t resolved immediately. Wont accept anything other than a new tap, my own port on the tap and highest speed internet I’m supposed to be getting.

It’s doing what it did before — works awhile — takes off awhile — the service guy said it was not registered correctly — he called in and it worked for about an hour then started going off the same way as before he worked on it — I have had trouble with internet for two years and it continues to this day — I have been very unhappy with the internet service — I had tv taken off my account but there are no other internet company that has high speed broadband internet.

Customer service support was friendly and understanding. Fast and prompt. Mediacom had always been customer friendly. I also spoke with accounting department and they too were helpful without judgement... Covid19 has put pressure on all of us but your service is great,...

I called during the week of Christmas to make a payment over the phone. The employee was very polite and pleasant to speak with. However, she did not process the payment and now I am looking at a huge bill to pay. I’ve made a partial payment but I don’t like starting out delinquent because the original payment did not get posted.

Have new box with apps function. But Tubi just buffers movies? Yet never fails to stream commerials. What's up with that? I have a thousand channels and there are maybe 10 that I care about. How about more lineup choices?

Mediacom is expensive and raises their price every year; yet, I see no improvement but a downgrade in quality. For the past years, the house WiFi gradually slowed and stopped working for periods of time. I expect with this feedback that the pricing will correspond with the low quality of the WiFi.

The technician was here briefly and fixed the issue. He was polite, respectful of our home and very careful to wear a mask and remain a distance. We appreciate his professionalism. I’m sorry we missed his name to recognize him for his quality service.

I have had nothing but good people when I have called in and they are very informative and willing to make sure I am understanding what is happening at each call. I am very happy with the service so far and the quality of the service.

I've been dealing with this problem for at least six weeks. My high definition will work on a dozen lower channels, but the biggest share of them don't work. A technician has been out here twice with another visit set for Jan. 19th. Another short fall by Mediacom is the technician telling me he will be back the next day, but he never shows up. This has happened to me twice since the problem has come up. I wait around home waiting for him to appear and when he doesn't there is no communication to let me know he will not make it. You guys send texts to make sure I will be home for the appointment of which I am, but it doesn't happen coming from your end. I give high marks to the folks I've talked to in Georgia and the Philippines when they have tried to help me over the phone. Sure would be nice to get my problem fixed. Thanks.

We’ve recently switched to Mediacom for internet and so far so good! No dropped calls this week or buffering. Streaming TV and tablets seems to be holding up well also. No complaints here. Excellent install service and friendly installer.

I arrived in FL for my 10 week stay and was suppose to have the sports expansion package. My first contact did all she could and went above and beyond in her effort to help. I was transferred to Dixie in bulk accounts and she solved the problem in no time. Have been a Mediacom customer for many years and the work these two did was some of the best.

After moving from Dish Network to Mediacom we are very disappointed in the channel lineup offered. Dish network has a much wider choice of channels that fit our viewing preferences. We lost a lot of our favorites that mediacom does not offer in any of their packages.

The tech claimed he'd come back to install the missing box. The box never came nor the tech. I want it removed from my account Ana retro back to install immediately. This is ridiculous and this service and the agents are rude. I've never had such a hard time getting any service installed as I have with this company. I'm really going to speak with my attorney to get the contract voided.

The two installers were very friendly and professional. Did a good job and made sure all our questions were answered before they left. The TV and WiFi ran perfectly. Happy to have them work for us again anytime. Thanks Mediacom!

We were just switched to the new, faster internet service recently. Well, to be quite honest, we have not noticed a change in our speed or quality of the service itself. Our internet still loads web pages slow sometimes. We have not had any notable differences. I really thought that we would notice a big change and be super happy with the service but, that was not the case.

We lost Wi-Fi but had everything else working. Our helper suggested a few simple items involving the laptop and that solved the problem right away. I was surprised it was so simple and should have realized it myself, but I am not a techie by any description. Your customer assistant exactly knew what to do the first time around - that was amazing to me!

Internet is cutting out multiple times. Service is awful at 100.00 per month. Don't understand why service is this bad. For business internet this is awful and we need better service. Very disappointed. This sucks bad. Causing issues with my job as well. Someone needs to do something!

I think that I am being overcharged for installation and high monthly charges for just home phone service. What are the charges for just a home phone. I am also upset that you ran a credit report on my credit for just a home phone. If you check my record I pay all of my bills on time.

The Tech on this visit finally identified what was causing my internet to continually drop out. Don't know the Tech's name but I am very grateful that he fixed the problem. He went well above and beyond his job to resolve this issue... Kudos and a heartfelt thank you to him.

Recently had a problem with using up too much. I was charged $10 for additional data but could not figure out how I could use that much data. With no answer in sight, Mediacom gave me a reduced price on going to 6000 gig per month. Still waiting on the refund of the $10 but I'm sure that will happen soon.

The technicians came out. Checked the wiring in the box outside the home first. They were very professional and wore their masks on their faces at all times. They determined what the problem was and put in a work order for what needs to be done. Thank you.

I came from the city and there wasn't any TV service out here. So, I had to get Mediacom. The sales reps were very helpful. They knew I had no problem getting my order.

I am so tired of all the Notices. We are having trouble finding service for this channel. The cost of Mediacom this should not be happening, used to be Hallmark Channel but now happening on a lot of the other channels also.

All channels have periods of 'freezing' for 15-30 seconds. When trying to watch or listen to something it is VERY disturbing! This has been going on for quite some time now. Can't find anyplace on the website to express this dissatisfaction.

My issue was quickly resolved by Mediacom. I’m sad that I had to formally complain, but glad everything resolved so quickly. I was using the non-5G WIFI, but the -5G meets and exceeds quoted speeds. Also, my billing issue was resolved. I don’t know the actual problem there, but I was told my account now had a note in place to prevent the issue from happening again.

Called to get pricing to add Cable TV to my Internet service. Found prices online that the customer service rep said she can not "see" to give me that lower price. I will go online to sign up I guess.

I am not happy with the increases in the monthly charges, I pay almost $200 per month and we do not get anything special with a lot of channels, not HBO's or like that. I do not like getting a charge increase and nothing indicating why the increase, I will have to call and try to get a reason for the increase.

Your rates are terrible for elderly independent living centers. If I was a regular consumer I could sign up for $29.99 a month and instead because of being a "Bulk" account (which is even worse) I have to pay $49.99 a month. Pricing is a joke! If I had another choice for internet I would certainly go elsewhere.

To start with, we had a long wait on the phone to even talk with someone. Then it was numerous days before the first worker came to work on the issues. On Sunday, the first worker actually could not get a TV TiVo that was working when he arrived working. He changed modem and TiVo box. The WiFi was still dropping which he experienced himself. We then had to go down to Mediacom the next day to get someone to even come back. We had to wait until Tuesday for second person to come out. He also could not get things working but at least hooked TV to cable so it could be used. He also scheduled next person to come out the next day which was very nice. Wednesday the Mediacom worker got TiVo working but told us we would need to get a WiFi extender to improve internet. Lastly unrelated to above issues with our monthly bill increasing so much. We would like to talk to someone on what can be done to help us. Thank you.

I called concerning cost of my plan. The lady that helped me was very courteous and was able to bring my cost down to what I thought was very reasonable just by eliminating channels that I never watch. Kept me from returning to satellite.

The recent visit on Jan 7th was great. Wish you would have sent this request for a rating the previous time when they were supposed to show up. We waited all afternoon on Dec 28th for this same service and nobody called and nobody showed up. Had to be without TV for another 10 days. Not happy. You would get a rating of -10.

We are liking the service at times. When the service is connected it's great. We have issues with connecting without internet. Reset the modem and all is well for a while. The other problem is that the TV will pause for 10 to 15 seconds 5 to 8 times during the day. We have replaced the modem three times and problem continues. We'll call next week to see if the issues can be resolved.

Very dissatisfied. Equipment failed to provide adequate, continuous wifi throughout the house. Multiple calls were required to “reset” the modem. A tech had to come to the house after only 3 days. With repeated failures Mediacom wanted to give me an appointment for more inspection. Why should I be made to wait longer or pay for the five days of service or installation when it never worked properly to begin with.

Easy to talk to and work with. Customer service is well informed and makes you feel comfortable in dealing with them. Had no issue in with the ease to get a piece of equipment. Automated system was easy to maneuver through.

The first leg of my order was great. Customer service was great. Navigation on your website not so great. There are issues that need to be resolved on your end. This is more IT related that your customer service representatives would NEVER be able to help me with. The problem resides on the upper level staff that needs to fix issues. I would be happy to receive a call so that I can walk you through the problem.

We went with a bundle option with Mediacom from being only TV customer for 38 years. Loyalty! Talk with sales rep to get best deal. Deal TV-Internet-Phone (landline). Asked about TIVO option because of easy to use remote. Choose not to get this option because extra costs. Sales rep gave us the same TV package as we had but they would upgrade equipment to E-box. Got simple Internet speed 100-200MBS & transfer landline phone. Also want to get own MODEM because Mediacom charges rental per month. Sales told us of MODEM to get that would work. Also Mediacom going to charge us $29 for installation fee. Mediacom would not negotiate this price for loyal customer. We got the MODEM that we were told from Mediacom sales rep to get.

Because of the holidays and pandemic my problem has not been resolved...but I am not upset. The problem is minor in that Tivo will not sync with programming and ends the recording approx. a minute short right in mid sentence of the final. Also Tivo will not allow me to record channel 711 (PBS Chicago). But it will allow channel 11???? As you can see this is not a major problem, just irritating. If there are more serious problems at hand I understand..

But I am upset that in order to get an affordable price I have to give up so many tv stations. I have a bundle with my tv, telephone and Internet. Many of my friends gave up home phones and get great rates at Dish Network. I may have to do it if the price goes up again. Or a streaming service where I won’t need cable.

Flashing checkered boxes across TV screen with freezing screens and or interruption of sound. This has gone of for years. The solution is always to send a signal to my devices. Sometimes is a quick fix. I've upgraded my boxes and modems. I've had techs come to the house. They check connections and devices. The check signal strength at the house and at the junction box out at the street. This is not always across all channels but always with channels I want to watch. I now have Tivo and was told I'd have better reception. Not really better that I'd say yes to that statement. But I did lose the ability to record programs which with Tivo I don't have or don't know how to record. I also lost some channels I liked. And the music channels don't give a description of the music to be heard. And what happened to the Big Band music of the 20's 30's and 40's?

Had two orders come to house which takes 4 hr window each and still have same problem. Cancel the third order. Lose few channels time to time. Signal go from 90’s down to 60’s. He changed out stuff in basement. Just ** wire run and securement. Said problem at pole. They was out there 3 times. Channels 725, 750, 751.

My bill went from $72.33 + tax to $94.39 +tax in one month. I called Mediacom and was told there was an update in services - which I did NOT ask for. The gal I chatted with was very cooperative, but said she could not help me much, so I was sent to the preferred customer department. There I was told the only discount I could receive would only lower my bill to $92 plus tax. Not much of a discount for a preferred customer who did NOT ask for any update. I will be looking for a new supplier.

I don't have any kind of problem, everything is going well, the signal is perfect. I love how detail is my account, Even with the snow storm I can use the internet without any circumstances, I can use it perfectly even in the second floor, so thank you so much for your service.

We had no phone or internet. Turns out we needed a new modem. Actually, this was the second time we've had to have Mediacom make a service call within the past few months. Both times the technician arrived on time, was very friendly and very thorough. The problems were solved very quickly both times.

We have gone for a couple of months with no/hardly any cable TV. A line needs to be laid, no one has done that! So I have to cancel TiVo checks until the new line is in. Lack of coordination on your part. Tech - Dean is lazy. Never fixes any of my problems! Your internet is good.

All TVs had limited use as far as choosing other channels. Also the clock did not progress. Situation was taken care of. On another note, have new charges been implemented on the cable bill? Ours went up $8.00 more per month. What is that attributed to? We didn’t request any new services to be included on our bill. Please advise. Thank you.

Over a week ago someone said our new drop line would be installed by bucket truck. Not done yet. We are constantly losing service. Have had numerous service calls since September when we started service with you. At this time I really feel that a substantial credit is due to me for constant interruption in service.

My cable wasn't done right from the start.. Never got my second box.... They adjust my now they telling me I owe it. And why is my bill 275 a month? Am looking for better service if I have to go to Directv.

This is a company that follows honest business practices. They don't pressure you or offer gimmicks. They don't use bad sales tactics. What you see is what you get! Great company with very nice employees! The service itself is great and contact-free.

I've been a customer over 40 years and it gotten to the point where I wonder if it's worth it. My internet was down several days, when I called because we couldn't figure it out (cable was working) service was call out right away. Then I noticed a couple days before I'd gotten a call. I don't usually answer calls when I don't know who is calling. It was the same number I called for questions on my internet. So you KNEW there was an issue. But not message left. I find that extremely poor customer service. If I don't know, you don't have to give me the service I'm paying. Are you the only game in town? Okay, so at the moment I'm more annoyed with Tegna on their tactics. Just so you know.

I would lose internet every night. At least three different techs came out but could not find the problem. Art ** came out (for another customer that was having the same problem) and methodically checked every single junction box and finally solved my 6 week long problem. The problem he found was affecting probably 50 other accounts. So I feel he saved the company from many other repair callouts. He is a very thorough technician and showed more skill and experience than the prior repair attempts. I am not complaining about the prior repair techs, I'm just applauding the skill and knowledge base of Art **. Also the repair manager (Ron) in Apache Junction had great communication and saw the problem through when I was starting to get frustrated. He kept me updated and informed. We love our internet now thanks to both of these professionals.

Your company order takers are not trained properly and communicate misinformation to the customer and technicians. I tried to explain order misinformation to techs. But they didn’t want to listen. They were under pressure to get to next job.

Wish we had some more channels in our package. The price we pay monthly seems like it would cover more channels in our package. We thank you for offering the free viewing of special channels we don't normally have access to when Covid started. You allowed a week, I think, of being able to view these channels. That was a welcome diversion for us. Thanks again.

I’ve had several calls from Mediacom about my issue. They were proactive and professional. We tried several things and after their patience and diligence the issue is resolved. My sincere thanks to Mediacom and especially LaVarus. He is a rock star!

Updated on 11/01/2021: We changed our internet speed and found out there was a great deal for one year! The Customer service agent was very helpful in getting us changed to the new speed at the great price! We were very pleased to receive this new lower monthly price.

I have been at my new home 4 months. During this time, technicians have been here twice and more time coming next Monday. Tivo and tv works intermittently. Can't seem to have it connected. The main system works well, it is the additional box that gives the trouble. I really want to have tv all the time. And hope 3 times is the charm that makes it so.

This repeated buffering on channel 65 every few minutes has been occurring for at least two weeks now. Considering the very high prices you charge, I would expect to receive excellent reception, which I'm not. Some of this may be due to the frequent low speed on the internet. This happens so often many of us have ceased to report it.

Email from Mediacom sent me indicated very easy process of uploading faster internet upload. However after doing the “three easy steps” I still had no internet and because I am a low tech person I had great difficulty in figuring out what to do and happened to stumble upon the remedy after going through several processes. I only called to voice frustrations to someone. The rep was cordial and sensed my frustrations.

We have been a customer of Mediacom for a few months for a weekend place. Multiple times that we have gone to the place, internet is not working. In addition, in order to fix the issue, we need to take time off from work and drive 110 miles in order to meet a service technician so they can fix the issue. We are paying a high amount of money for spotty service. Please note that the people that work at MediaCom are great, it is the service that needs improvement.

I like Mediacom but the cost keep going up every year. I do not have any of the extra movie channels, and do not order pay per view movies but 1 or 2 times a year. I just might have to move on and find something that cost a lot less.

Our internet has NOT worked correctly since we were hit by The Derecho 2020. I have to call or text at least 2 times per week, we are NOT getting the pings or speed we have paid for. We are about ready to go somewhere else.

While trying to negotiate on an monthly price of 62.50 approximate. I was informed that my rates was going to be increasing another 30.00 per month. I am on an fixed income and just like every dollar counts yours also counts and I don't feel that loyal customers should have their rates increase by such an large amount. My service have been better in performance than they had previously been and I appreciate the hard work and effort that Mediacom puts into operating and maintaining its services. Being on an fixed income I feel that for the services that I have an Price of 67.50-72.00 per month would be fair both for me and for Mediacom. I request that this adjustment be seriously considered. I hope my honesty in responding to your review will be useful when making decisions about your operations and customer satisfaction. Respectfully submitted, Wayne **

The phone worked for 5 minutes after they left. I Called to let you know and Someone was supposed to come back but they never came and never called. They acted like they didnt even want to be here in the first place.

Mr. ** was my tech that came to fix my issue of my small TiVo boxes not connecting to my main box. I had called Mediacom at least twice after getting my boxes installed because of the bad connections. I missed appointments due to my phone not ringing (but getting the automated voicemails saying that I didn't answer... which was untrue), so I was beyond frustrated and considered letting the service go. Plus my previous technician was in and out in 10 minutes with no explanation as to what was going on (which obviously didn't fix the problem).

Incorrect billing invoice - we were charged more than double what we should have been billed. Representative corrected and information and took care of the problem. She was very helpful. She also issued us a credit for the extra amount we previously paid. I would recommend her to anyone. I was very satisfied with this service.

I called for assistance in activating the new modem/router and they were able to restart the new modem/router and had our services back up and running within a few minutes. I am very happy with the assistance received and would have no problem calling for assistance again if needed.

Would like the channels that are gone to back into the line up or a discount for not having stations but I am still paying for. I have smallest package, because it had what we watch. Then not to have some channels we like.

I have Xtreem but have a lot of freezing of the screen, I have a smart TV and would like to stream some apps but can’t get to them (not sure how). I also do not want sports channels but there doesn’t seem to be a package without a bunch of sports channels, you should have a package that offers more non-sports channels for people who don’t watch sports. I also think costs are way too expensive, actually thinking of closing account and going to a fire stick.

The guys came out and immediately knew the issue. They fixed it in 15 minutes. Additionally they spotted a bad cord that wasn’t causing issues yet but soon would. They also fixed that. They went above and beyond to not just fix the first problem but to troubleshoot future issues as well.

My cable company could be a whole lot better--most of the time it freezes up, but you don't get a discount for the time you can't see tv. Their time of a trial basis is not the same as yours. If you actually get someone who seems to genuinely want to help--Watch out, because if they tell you that the following month is free, keep an eye on your bill because the month that was free will be added on to a future bill. It's frustrating and hard on when you are on disability, because they double your bill. There needs to be a company where if it's a discounted price for a year; that's what it should be and not jacked up five or six months later!!!!

No loyalty for long-time customers... Fees keep going up!!! Cable box goes out continuously and have to reset it. No discounts or deals for long time customers. Customer service is ok and can be helpful.

We moved here in January '96 and we took their service then. Over the thin and the thick years, we stuck with them. In the past years, one might describe Mediacom's service as being rather sketchy. For several years, we seemed to have continuing problems. But it's been pretty good in the last two years. Their customer representatives have been exceptionally good - very considerate, friendly, and well-spoken.

There was an underground to the house that I was moving into and Mediacom already had it there, which was why I used it. I got along fine with it. They came and they hooked me up and now, it's piped right into my room and all I have to do is hook the TV up to it. I'm going to the Eastern Star assisted living just across the street from where I was but Mediacom serves the facility here too so I will be hooking back up to them. I was perfectly satisfied with them.

A lot of people like Mediacom. But some districts don’t have it so they can’t get it. The apartment I live in deals with Mediacom. It’s in their district. I had cable and internet before but the price got so high that I had to cut out the cable and just stay with the internet. Everything is going well.

I called and spoke to a customer service agent. I explained my problem, she said she'd make up a work order and it should be repaired in a week or two. I said "Thank you." The next after afternoon, when I got back from the store my cable was returned to its rightful place.

I've gotten good service since I've been with Mediacom. During the installation, the technicians listened to me. They hooked my stuff up. I use cable, internet, and phone services every day. When my cable went out, the dude that came out looked at my internet and hooked everything up. It worked for a little while then it went out. I wasn't getting any channels. Technicians came out the next day and they hooked everything up for me.

We've had Mediacom for a while. Everywhere we live, they just have Mediacom so that's why we always use them. The tech we had was great and he was polite. We have Mediacom's internet and cable services. We had DirecTV before. In comparison, either the internet's better with one or the cable's better with the other. Overall, everything is good.

Most of the time, Mediacom’s customer service was excellent. But there were a few times in the evening that when you call up, I would get this one particular girl that had no clue what she was doing. She didn't speak English well and there was a strong accent so it was hard to understand her. I called Mediacom when I was getting a new box and I needed to hook it up, and she was not able to help me do it. I was skeptical but I took her word. I ended up calling back a few days later and got this other lady on the phone. She said she could help me with it. She did it so there are some great people that are trained.

Every time I call Mediacom and needed assistance, the reps were there to assist. The installation was great although I thought I had all the channels on the cable. But when I went to look at something, I didn't have the channel.

We have the Wi-Fi, the internet, the phone and television with Mediacom. We've had them for years and we've had good service except for these last few days. It has been horrible. We turned on the TV on guide to change channels and it wouldn't change channels. Then sometimes, it would take a minute or so for it to change the channel. When we go to TiVo and try to bring up the closed caption on our main set in the living room, it works. But the one in the bedroom, which is the second set, we couldn’t get it for a while. We've done everything. We had called somebody and they were extremely nice and helpful, and we did everything they said. It comes on now but it's in Spanish and we cannot get it to come up in English. Nobody could help us. They said that we probably need a repairman and we might have a big cost. Also, the internet is slow.

The installation went okay except for one piece in there. I was trying to get down more but they’re still working on it. Before we changed over, we had the golf on there. But now, I hit 726 and I don't have it. I had it when we transferred it over from taking care of the telephone and the television too. Other than that, Mediacom has good service.

I have Mediacom for internet, which includes having a house phone. I use my internet for YouTube and stuff because that's how I watch TV. I love it. If we have a power outage and I have no electricity and I don't have my Mediacom internet, I go nuts. Their service is fast and the only issue I ever had is because of where I live, which is in rural Minnesota. Every five miles, there’s a town and they’re small towns. Getting someone to the area to do repairs can sometimes take a while. If I need something and I have to call and make an appointment, they can’t come in. If I need to have my modem replaced, it might take a week to have that done because the workers have to be in the area. But Mediacom is great and absolutely awesome. I'm very satisfied.

I never had to call Mediacom very much as far as that goes and when I did, they always got right to the problem. We have the phone, TV and internet all bundled and we get good service from them. We’ve had Mediacom for almost 30 years now and we’ve been satisfied with them.

Mediacom does the county so there was no choice but go with them. The sales reps explained everything and showed us our different options. The sales and installation were both an excellent experience. The installer was very professional and down to earth. He installed everything in a timely manner, explained things and took his time. The services are very good besides the pricing. Mediacom is a good, solid foundation.

I just got started with Mediacom and the installation went smoothly. I've never had internet service before and I've been using the hotspot on my phone so, everything has been working great.

I’ve been with Mediacom for a long time and the service has been great. They're wonderful.

I’ve had excellent service with Mediacom ever since I've been with them. I'm perfectly satisfied and I would recommend it. If you have a problem, they are always able to help right away.

Mediacom is good although every once in a while, the internet gets a little flaky but they’ve fixed it. They've also managed to increase the prices on us a couple of times and wouldn't give us another discount but that's the name of the game. Other than that, I'm fine with it. The guys who installed the services were clean, professional, quick and did it right the first time.

My house was literally the last house to ever get turned back on because the line was ripped off my house by a neighbor's tree. So I was not happy. It took over a month and I wasn't getting any contact from Mediacom. They sent out that standard email to everybody when it first happened and then I heard nothing. Everybody in my town was on but me. Every time I called, they would say that they were taking care of three states and they kept coming back to getting Kansas City back. I was thinking what it had to do with Davenport, Iowa. These people were just being told what to say and they didn't have a clue. Somebody got to the higher-ups at Mediacom and they finally talked some sense into them.

Mediacom's internet service is awesome. I've always rated it high. I do appreciate it and that's one thing that my son also appreciates because he's a gamer. It's a lot faster. I've always had good customer service too. There was a charge that didn't seem right and they worked with me and reduced it. When we had an issue with the internet, they came out. However, I'm working from home and when I was on a Zoom call or a Google call, it kept going in and out. It was happening at least two weeks or more. I wasn't sure if that's the internet or my laptop so I went on my phone.

The technician that came out to install left a lot to be desired. He was in and out. He was short and didn't have anything to say. From the time he walked in, all he was talking about was he was ready to go home to be with his daughter. He gave us an old modem and we kept losing the internet. So, we called Mediacom and another guy came out. He was as nice as couldn't be, very friendly, knowledgeable and very professional. He put in a new modem and things have been fine. Mediacom is a good thing for me. I have phone service and there's a good chance we'll be getting cable through there.

I just gotta wait for somebody to pick up the phone. Sometimes, it takes a minute. But it just takes so long just to get an actual person to speak to about a problem. I'm in lower Alabama and I've had two hurricanes just come through here in the last three or four months. So, I can see where maybe Mediacom had their hands full. But I don't like dealing with somebody I can't understand and they can’t understand me. I know I got southern slang and a drawl. But I'm not from another country. I just want somebody to understand me, and I definitely want to understand who I'm talking to. But for the most part, I even tell who I'm talking to, if I can understand them, “Thank goodness I'm talking to somebody that speaks English.”

I have internet and cable with Mediacom. I used to have the telephone but I got rid of it because I don't use it. Also, price-wise, Mediacom is high. When Covid was rampant, nobody would come into your house. I was out on my own for about a year and they had to come in and hook things back up because the electricians that came in put the service back in but the cable wires on the inside weren't hooked up. The last year has not been the greatest with my experience. Recently, my TV has been going out all the time. The installers did what they needed to do but I've been experiencing a lot of problems with it so, I just deal with it. I shut it off but then, it's back on an hour later. Temporarily, from time to time, my TiVo goes out but it's on 90% of the time.

For my first 6 or so months I had an amazing experience. After that, my internet never works. I even got a new router, which I am forced to make monthly payments on, for internet that still does not work. I have one tv and game systems connected and nothing else because that's all it will allow. Phones cannot connect, laptops cannot connect, and even other TVs cannot.

Mediacom is the only one you can get in this area that has good internet speed. I had internet and television but the prices for all of these were too high so, I just have internet now. The reps are always very nice when I call. I might have a little minor issue here and there but they usually fix it quickly. Sometimes though, you would call and it would fix one thing but the other thing you were talking about wouldn’t get fixed. They would have to call back. They should have their system a little bit streamlined.

I live in a rural area where I have so many trees, I can't get satellite. We'd have to pay a lot of money to have the trees cut down. There was no choice other than Mediacom. I got the bundle from them and it's pretty good price-wise right along the lines of everybody else. I call in to make payments and their reps are very nice.

Paying for 100 Mbps but when I run a speed test it's in the high 40's. It's slow when I'm doing anything. My TV will freeze for no apparent reason. Not anything to do with the weather.

We live in an area with very few provider options for home internet. We have been Mediacom customers for a little over two years after changing providers due to poor internet performance. Mediacom does have the better service in the area and we have been satisfied with our internet speed and overall reliability. The issue, however, is directly related to repeated poor customer service experiences and from my opinion, as a customer, a lack of interest in providing quality customer service.

I only want to highly thank the last man that came and finally fixed my problem. Unfortunately I can’t pronounce his name. I believe it starts with Isiah.... I had put many requests in but no one came. Actually I got two Moli responses that it was fixed, which it was not. The last man that came I had talked to him when he was at my neighbors and he knew what needed to be done. Fortunately he ended up being the man that came in response to this last order request that actually did get fixed. I’m sorry I don’t remember his full name nor do I have a order number however the Moli number was **. Please forward my thanks to him again. He deserves a great hand of applause and more.