Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 12, 2020
My service has been all right. I like it. Whenever I submitted a complaint, they came out and they solved the problem for me, so it was real good.
Good afternoon Willie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope all is well. If you have any questions, concerns, or service issues please contact us anytime. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 11, 2020
Called customer service about an issue I'm having not being able to retrieve programs on my TiVo, When I go to playback it sends me Prime and I'm asked to pay to view it. I'm already a prime subscriber. Two of your agents promised me a call back after checking this out...One was a supervisor. no call back, The good news is I only have a couple of months left on my contract.
I am following up to see if your TiVo issues have been resolved. Are you still having problems retrieving Prime content? If you are still having trouble, can you please contact our Mediacom customer service department or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed July 11, 2020
The service went down once and they had to send another installer out. He did some work on it and he took care of it. We have several people that work on it and do a lotta direct streaming and everything's fine.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing and glad to hear that a follow up service technician was able to acquire a fix for you. We hope all has been well since then. If any issues persist, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 10, 2020
They got everything that I asked for and they got it done and didn't take long. I got a special deal for a year and they lowered the price of my internet.
Good afternoon Ken,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were able to assist you with any concerns you had. We hope everything has been going well. If you need any further assistance, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 9, 2020
Young lady, didn't give up, tried several things and finally got it. I am very very happy. Didn't want to wait a week for tech to come over. At first, even though I gave her the code. It didn't want to work, but she kept trying.
Good afternoon Martha,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to reacquire a resolve and that the representative that assisted you wouldn’t give up until the issues you were experiencing got fixed. We hope all has been well since. If you need any further assistance at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 9, 2020
I called Mediacom and paid my bill recently. It was easy to do. Their customer service was good. They told me earlier that at the end of the year, they were saying that my stuff will go up. It’s a new sign in, but I can't afford for my bill to go up. Other than that, the service has been fine.
Good afternoon Gwendolyn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interactions with our customer service team have been good. As far as service pricing, please call us anytime to inquire about any available promotions that we might have. Reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 8, 2020
My parents have had Mediacom for as long as I can remember. But since November is when I personally started an account of my own. That's also what my sister had. In a small town like the area like this, mostly everybody has the same and the service is good. I like it. I have just internet at the moment. There were times when we were streaming off our TV and although the router is literally on the TV stand, it buffered really bad. But then we hardwired the TV and it works tremendously better. I liked the speed. The customer service has been amazing as well. There was one time that customer service was not very helpful. I was trying to make my online account and they told me that I needed to wait until my first bill got in the mail so I could pay online. Then I got an email that my bill was due but I didn't have an account for it and the bill hadn't been in the mail yet. But every other time, the reps have been very helpful and kind.
Good afternoon Gentry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been good and that the representatives that you have interacted with have been very helpful and kind. We hope everything is well. If you need assistance with anything, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 8, 2020
I had Viasat Internet before and it was slower than a seven-year itch. I switched to Mediacom and it's wonderful. The installation was excellent and the dude was really nice. I'm very happy with Mediacom.
Good afternoon Zach,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation went excellent, that the technician was polite, and that you’re satisfied with the service. We hope all is well, we are always here to help. If you run into any issues, please reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Original Review: July 7, 2020
Constantly losing connection and I have called many times to get this fixed and it still happening. How can I get this resolved? If we can not I will have to switch back to AT&T. Which I do not want to do.
Good Afternoon Janet,
Thank you for taking the time to review your rating for Mediacom on the Consumer Affairs website. It is greatly appreciated. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 7, 2020
Rep was very nice and helpful. New boxes would not work as three tv's are older. He put original box back on but the three older tv's still not accepting the channels from the main living room TV. I called again. Tv's said V275 and rep said problem in area. Wait till corrected.
Reviewed July 7, 2020
First of all, I am NOT even a customer of Xtreme Mediacom! We have had Field Technicians in front of our home at least 15 times in the past few weeks "Doing upgrades" to the lines. They block our driveway and are loud. We don't even have the service and never have!!! I understand that there are others in the neighborhood that do, so we just tried to deal with it.
The final straw was when they decided to have 2 trucks with cherry pickers right outside our son's bedroom window at 3am this morning!! They had head lamps on that were shining through our windows and the trucks were continuously running so it was loud. It woke everyone in our home. My son woke up screaming that there were people coming in his room! This is absolutely ridiculous and unacceptable! I immediately called the 800 number and explained that we did not even have the service and what was going on. She told me that they would NEVER have Technicians out this early in the morning working on the lines!
I went outside and asked them what the heck they were doing and they gave the response "upgrades", like they always say. I told them that I had just called the company and that they were not even supposed to be out here this early. They acted annoyed so I told them that I would be calling the police if they didn't pack it up and get off my property! They left about 5 minutes later. I don't know if they were trying to get an early start or what, but it is absolutely unacceptable! The woman at the call center told me to call back in the morning to speak to someone about it since the Tech support office was still closed at 3am. Well duh! It's 3 o'clock in the freaking morning! I am so mad and we don't even have the service!!! I will NEVER consider getting the service after all of this and my parents and in laws are changing service because of this. They are rude and extremely inconsiderate!
Good Afternoon Catarina,
I do apologize for any inconvenience this caused your household. There is a Mediacom Power Supply near your home. I have sent an email to the Technical Management team. We do some of the work late at night as to not interrupt a large group of our customers service during the day. These technicians would have been part of a construction crew and not a technician that would have been coming to your home. Please call Mediacom customer service if we are blocking your driveway again and ask them to email the Technical Supervisor in your area that is on duty so we can make sure this does not happen again. I honestly can't guarantee we will never need to do work to the Power Supply near your home but if the disturbance happens again. The Technical Supervisor on duty would be who we could contact to for assistance. I am sorry when you called, we did not give you better assistance with the incident.
Warmest Regards,Beverley Hiett
Reviewed July 7, 2020
We're very pleased with Mediacom's service. We just went back with them sometime during this year, but we had been with them a few years before.
Good afternoon Consuelo,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy that you’re pleased with the service and hope all is well. If you need help with anything at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 6, 2020
With two people working from home now and three kids attempting to keep occupied and potentially do school work we were consistently over our data cap. So we called to increase our plan. The first employee we spoke to put us on a plan that sounded great - but we later found out it included a phone - we don't want a phone.
Good afternoon Katie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. Upon looking at the account, it looks like the phone service was removed. We hope any questions or concerns that you might have had have been addressed. If you need any further assistance, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 6, 2020
Mediacom was able to quickly get internet set up before stay at home order for COVID-19. I also really appreciated the fact that they have waived overages for all customers, during these unprecedented times. That shows they care about me as a customer. Whenever I have called customer service, they have been friendly, helpful and quickly resolved my problem. The only issue I have is our tech didn't correctly set up the network and so we were not able to get the full speed we should have had during the first few months of service. Customer service fixed this with one phone call.
Good afternoon Shannon,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been friendly and helpful every time you call in. We hope everything is well. If you need any further assistance with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 6, 2020
Our mini boxes don't work and our internet craps out. Tech told us to get an electrician to run wire because he couldn't find where the cable comes into the house. It has always worked and now it doesn't, but apparently it's our problem. Mini boxes still don't work and internet is a little better.
Good Afternoon Claire,
I would like to follow up with you Claire and see if you are still having internet and cable television problems? Did you call an electrician to come out to your home? I have left a voicemail message for you. If you are still having problems with your service could you call our customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 6, 2020
I moved from Illinois to Iowa and my internet wasn't available. Mediacom seemed to be the most popular here. When it works, Mediacom is good. I've had them for maybe three months and it loses connection way too much. I use it mostly for Netflix and going on Facebook but not uploading and downloading. But it just seems like it will turn on and will ask me to check my connection.
The first guy was like a third party and I didn't want him in my house. Then another gentleman came out to inspect what he had done but never came to my house. He came out in an actual truck and he just checked the wiring. So, he was pretty cool. Then this last guy I had come out to put this Xtream 360 box right next to the other one. They used my old lines. When the next guy came out, he never changed the line. He just disconnected that box and said that if the internet was good with that, then just return it. I don't have time to return that box so I'll pay 250 a month until I can get another cable line to run it somewhere else in my house. Also, he didn't come dressed in a Mediacom shirt on.
Good Afternoon Denise,
I am sorry you are having problems with your internet service. Are you still having problems now that the WiFi 360 has been removed? We usually recommend the WiFi 360 if your home is larger than 3000 square feet. Or you have a dead spot in a space your WiFi signal cannot reach. If you own your home, we can do baseboard installation. If you do rent, you will need to contact your landlord if the home needs rewired. We can mail you a return label and box to return the WiFi 360 if it would be more convenient for you if no longer needed. Please contact our customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed July 6, 2020
Off and on, we've had Mediacom for years. But this time, we've been with them for about a year. We like everything about their service, so far. Our neighbors have Consolidated and they have a whole lot of trouble with theirs freezing up but Mediacom doesn't do that. We have internet and cable. We're very satisfied with it.
Good morning Jeran,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that services are working properly and that you’re satisfied with our company. We are always here to help and hope all is well. If any issues come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 5, 2020
Efficient, courteous, expeditious. These attributes made for a very good experience. The experience in getting a Mediacom internet subscription was a very good experience. The team was very helpful during the entire evolution. The entire process was incredibly smooth!
Good afternoon Rich,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our company thus far has been positive. We hope that continues and that all is well. If you need any assistance from us at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 5, 2020
Need help to keep current price. On social security disability. I was told I could negotiate at the end of service year. I have been trying to get help from Mediacom's customer service, but have been sent to different ones and getting different information. Can you help? I don't have too much issues with service, just feel foolish to have believed. Can someone please give me a call? I really need your help.
Good Afternoon Violet,
I have reviewed the plan that you are currently on. The plan you are paying for is currently $20.00 less than any promotions I can add you into. Even though the plan has increased it is still less than the original full price for the internet and phone package you have.I would revisit offers we have before 07-01-2021. Your price will increase annually until it gets to full price. And it is always a good idea to check on offers at least yearly to see if we have any additional savings, we can offer you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 5, 2020
You need to fix this connectivity issue or I am changing providers. There is honestly no excuse why I pay for high speed internet just to get kicked from my service 15+ times a night. Fix it or I'm getting a new provider who can do the job right the first time.
Good Afternoon Alec,
I am sorry you have had connectivity issues. On July the 28th I show we changed out your modem. I don't show that you have called since then. I do want to make sure everything has been taken care of for you Alec. If you are still having service problems if you can call into Mediacom customer service or text Molli (66554) we will be happy to help you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 5, 2020
I received a phone call from a guy with foreign accent informing me that they were going to update my receiver box. Then I was requested to turn my TV on and using the remote, to access some function. I called Mediacom assist and asked to please checked for validity and was informed that there was no updates being made and that the call it was not valid.
Good morning Mike,
Thank you for checking in with us and for reporting the incident. Any outbound calls or e-mails that you might get claiming that they are with Mediacom, check with us first if possible. We rarely need any personal information from customers, only when they call into our company and we verify the customer. Any updates needed on an account or equipment would be paper mail stating for the customer to contact us. Again, we appreciate it and hope all is well. If you have any issues at all, please contact us at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed July 5, 2020
I called Mediacom a few times. The people I spoke to are very helpful. As far as the internet, the speed is good. I'm very satisfied with Mediacom.
Good morning Chatelle,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representatives that you have interacted with have been very helpful and that the internet service/speed is good. We are always here to help. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed July 4, 2020
Service was completed as scheduled. Satisfied with level of service provided. No problem with getting Tech support when called. Had previously tried over the phone. Could not get it to work, therefore, had to seek in home service. Tech was very courteous and fixed within a short period of time.
Good afternoon Lillie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was very courteous and able to help resolve any service issues you were experiencing. We hope all has been well since. If any issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 4, 2020
I was very happy with the gentleman who installed my internet. He was very informative and knowledgeable and took the time to explain everything to me. However, my cable has still not been buried. My understanding was that it would be buried shortly after the installation was finished.
Good Afternoon Rita,
I do apologize for the delay in you cable getting buried. It can take up to 30 days. In Iowa they stop burying cable around the end of November and do not start again until April. The work orders on your account show that your cable has been buried. If it has not been buried, please call Mediacom's customer service number or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
I have been very happy not only with the customer service but also the speed of our internet. I do wish that it wasn't so costly. The introductory price was perfect and wish that could have continued for more than one year.
Good afternoon Barbara,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you might have. We always come out with different offers and packages in hopes to reduce service rates. Please reach out to us anytime to inquire. Call us at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed July 4, 2020
I recently called to ask about getting a copy of the initial bill from when I ordered the service. I also had a question about an account credit I was supposed to get. First, the lady said she would send the paper copy. I was very clear what I wanted. She sent the wrong bill. Second, I asked her to have a call listened to for accuracy, and a refund as promised. She said it would take a few days, and I would get a call back in a few days. I never got the call.
Good Afternoon Jeffrey,
I am sorry you did not get a response to your request. Did you ever get a copy of your first bill? I also have emailed the previous representative you spoke with to see if they ever got a response regarding the call you wanted listened too. If this has not been resolved I do apologize. I am looking forward to speaking with you and assisting. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
Called first of June to put our account on summer hold 6/16/20. It was put on hold two days later. Had to call back in and get it reconnected. Agent said she could not do it, but would have limited (local channels) and internet. We could not get any TV and had limited internet. I called back in and spoke with a technical agent and he was able to reconnect us and get the right date for disconnect.
Good morning Connie,
We sincerely apologize about your experience and the issue that occurred. We are happy that another representative was able to get a resolve for you. We will make sure to note the feedback and hope we can avoid this type of mishap in the future. We also hope all is well. If you have any further problems or concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed July 4, 2020
When I ordered this account I ask for a DVR player to record and two boxes for the bedrooms. I only got one small box for the main living room. I didn't get the DVR to record and I got Starz package which I didn't ask for. So the representative was trying to help me out, but kept getting an error message she had never seen before. I am supposed to get a call back, but have not received it yet. I moved here from Baltimore, MD and had Verizon Fios with over 1000 channels for much less that what I will be paying for here. But there is no choice but Mediacom in my area. Not a good thing at all. I hope as a new customer on a fixed income something can be worked out.
Good Afternoon Jeffrey,
I am sorry you have not gotten the DVR you have requested. I have reached out and put a ticket on this issue for you. I have tried to reach you by phone. I just would like to follow up and make sure you are still wanting the TiVo DVR? I show you now have 3 eboxes. These boxes have all the features except for the DVR service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
The tech was great! The order process was terrible. Someone failed to send modem to us. Tech had none. Said needed to reschedule. Due health situation our time is limited. After hours on phone, finally notified install could be 6/30. Twice told I would be called back in 5-10 minutes. Once it was 8 hrs. later, another never received call back. Tech was absolutely great. The only Positive.
Good Afternoon Harold and Beverly,
Thank you for taking my call today. I am sorry you had a problem with receiving the modem for your internet service. Since we missed your appointment because of lack of having the modem ready and available to you. I have issued a $20.00 missed appointment credit. I am glad you were able to get a modem from the local office. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
She help me and offer me a good deal to my account coz my bill went up and the person assist me and handle my issue very nicely and explain it to me clearly. And also told me the options to my account coz I've been loyal customer to Mediacom.
Good afternoon Sonny,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that one of our representatives were able to help assist you in lowering your service rate. We hope all has been well since then. If you have any further concerns or issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 4, 2020
I called on two occasions following the disconnection of my service for a day & a half. I work from home and lost that income of $150. I called immediately after the repairman left and told me that another person with the same # was supposed to be disconnected, instead they did me. Not to mention all the phone calls I had to make explaining my absence from work. It was a very aggravating experience, but to add insult to injury, they offered me $39 total, are you serious?? I am looking for another provider unless this is resolved.
Reviewed July 4, 2020
Service was out approx. 30 hrs due to cut cable in area. When service returned my 2 TiVos in bedrooms would not connect to network. 5* for technicians but minus 1* because of number of times I've had to contact Mediacom about internet, cable phone or TiVo going down.
Good morning Thomas,
We sincerely apologize about your experience and any service issues that might be ongoing. We hope all is well. We are always here to help so please feel free to reach out to us anytime with any concerns that you might have. We can be reached at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and hope you have a fantastic day!
Thanks,Christian
Reviewed July 4, 2020
I was helped by a very professional young lady who helped me with several questions I had regarding my current internet service and charges. It was decided to upgrade my service to receive faster internet and more capacity. Your representative went above and beyond to help me get my service changed over and even gave me a follow up call to be assured I had been given great service.
Good morning Candy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative you interacted with was able to assist you with any questions and concerns that you had that day. We hope all has been well since then. If you have any further issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have great day!
Thanks,Christian
Original Review: July 4, 2020
I would have given five stars if it was not for the limitation of the phone numbers I can reject. I have spoken to Mediacom several times about this issue. I receive an average of six calls a day from Telemarketers. I can only reject 25 calls. I would think something can be done to improve this rejection service. I am on the Do Not Call List. Thanks Glenn.
Good Afternoon Glenn,
Mediacom has another phone feature called selective call acceptance. If you have only a group of people you want to be able to call into your home phone number. You can program their numbers in and you would only receive calls from those telephone numbers. It is a service you can turn on and off. Hopefully this information will be helpful to you. It is activated by dialing *64 and Mediacom can enable if you would like the service for no charge. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 4, 2020
All the Mediacom reps have been very pleasant--BUT--the TV is STILL pixellating as much as it did when we called. We've called with problems numerous times. Then it takes a week or two to get a technician out. IT's the pixelation that's not solved and annoying.
Good Afternoon Donald,
Thank you for your review Donald. I am showing the pixilation trouble you had was resolved. At the time I am writing I am showing you were impacted by Derecho. We are working as hard as we can to get everyone back up and working. I hope you and your loved ones are safe and well. I will try to contact you again when services are back up and working. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
I had a great experience with the young man who came to the house and helped me reconnect to the internet. He was friendly, professional, knowledgeable, and caring. I continue to believe that Mediacom serves its customers very well. Thank you.
Good afternoon Jeff,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician that came to your home provided you with a good experience based off the reconnect. We hope all is well. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 4, 2020
I recently moved to Missouri and I've had Mediacom for about a month now. So far, I have been extremely pleased with my service. I am getting the speeds that I pay for. Internet is stable and reliable. No complaints.
Good afternoon Luai,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the service and that service has been reliable. We hope your experience continues to be positive. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 4, 2020
So far the cable part works fine. It is the internet that is very weak. The rates also seems pretty high for what you get here. We live in a fairly small home and the signal is very weak in here and won’t work in some places.
Good morning Landra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We can always troubleshoot with you or schedule for a technician to come out to your residence if you would like. To do either, please call us anytime at 855-633-4226 or text us at 66554. We are always here to help and hope you have a wonderful day!
Thanks,Christian
Reviewed July 4, 2020
Mediacom was the only one that was out here in this area. We have the TV service with basic channels and internet service. Our internet goes out all the time and they're constantly trying to fix it. They said it was because there were a lot of people in the area and there was a lot of stuff that was going on. The TV service cuts in and out all the time too.
Good Afternoon Marcia,
I am sorry that you were having problems with your Mediacom service. Thank you for taking my call. I showed notes from one of our technicians advising you to move the modem for better internet performance. You told me your service was working better and you had moved the modem. I am pleased to hear everything is now better. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 4, 2020
We called Mediacom for repairs because we had a storm come through a couple weeks ago. There's a wire hanging down across the street, and it's still hanging down my house on my step. And it appears to be a telephone wire. Mediacom was supposed to come out on Saturday. They never showed up. Then they came out on Monday, and then they just left. They never did anything, and my wire's still hanging there. I have telephone service and internet through them. Most of the time, it's difficult to get through to their reps. The time-waiting process needs to be improved. Other than that, Mediacom has been a pretty good service compared to CenturyLink that I had before. They have faster internet service.
Good Afternoon Christopher,
I reviewed the notes on your account, and it looks like it was a telephone cable. I do apologize if we did not communicate to you when we were out that we cannot touch the telephone companies’ wires. It looks like one of our customer service representatives advised you to contact the telephone company in your area to remove the telephone line. On behalf of Mediacom I do apologize for any inconvenience this has caused you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Tivo box failed. Service guy was great. But, I feel it is unacceptable to have to wait over a week to get a service person to your home to get the equipment fixed.. Especially without any reduction in the monthly bill. Some credit on the account would have really showed good faith and intentions of customer satisfaction. Tom **
Reviewed July 3, 2020
Great Service! I think it is reasonably priced also. The technician was very helpful and friendly. He explained how everything worked and he broke it down so I would understand it. I would recommend this service to a friend. I do periodically have outages but its not a big deal. The service returns usually in a few minutes.
Good afternoon Mark,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you would recommend our service to a friend. We hope everything is well. We appreciate the feedback and hope we can keep working on the overall system to reduce the number of outages that you might be experiencing. Please call us anytime if you need any assistance with anything. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
The service technician was pleasant enough and hooked everything up as needed. The problem we have with the whole thing is when I ordered cable I told the salesman we had our own modem already. He said that was fine. Would save us the $10/month rental fee for a modem. However when the technician was here he said we HAD TO USE YOUR MODEM. Ours wasn’t acceptable. He claimed he couldn’t get the cable installed in working order without your modem. Luckily he had one with him. Surprisingly? No. This is now an additional charge we’re saddled with. We should have known this upfront. Gives a taste of trickery. Or fraud. We’re not happy with that but were left with no choice.
I do apologize for all the confusion. If you have a Docsis 3.1 cable modem you can use it for your internet service. The difference is our cable modems have a built in Moca. As the technician stated you will need the Moca for your cable boxes. You can purchase a Moca from us for a cost of $40.00. If you do have phone service with us that would require you to use our modem as well. The last option you have is you can purchase a modem from Mediacom. It would have everything you need. If you purchase the modem you won't have a rental fee. I hope this information helps. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Although my internet speed was ok, I did not have enough range for service to reach all parts of my house. The customer service representative discussed several options available to increase range without losing speed. After following one of the suggestions, both my speed and range have increased.
Good afternoon Susan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to improve both speed and range of your internet service with the suggestions of our representatives. We hope all has been well since. Please reach out to us if you need any assistance at all with anything. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Our service works great for a while then we have issues for months, then it's good again. However, the customer service is why we stay. Wonderful dedicated techs and helpful staff. Napolean was so helpful at our house and Jennifer ** is an Godsend.
Good afternoon Elizabeth,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been kind and helpful towards you. We sincerely apologize about any intermittent service issues that you still might be experiencing. Please call us anytime so we can further troubleshoot or create a follow up appointment for you. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
I just had to work from home for a month and I had zero issues with your internet service despite taking courses and simulations for my call center job. I greatly appreciate the service and you guys are always really quick to assist me when I need it. Plus I call in to pay my bill and your call center staff are also good. Thank you very much and it's affordable.
Good afternoon Jayson,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been working well for you and that our representatives have been able to assist you with any concerns that you might have had. We hope all is well. We are always here to help. If you any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 3, 2020
Customer service agents have no idea what's going on or what was said to a previous agent. It's like there are no notes on the accounts at Mediacom. God forbid you move in the middle of a promotional deal. Your bill will be ** up and you'll have to call thousands of times to get it fixed. But before that you'll be called a liar and have it insinuated that you never actually had a promotional price in the first place, be given the run around, and then finally be told that they can't help you because the deal doesn't exist anymore.
Good Afternoon Alexcie,
I do apologize I did reach out and see if we could get the same promotion you had before the transfer. It was a special promotion for your area you were living and from what I was explained is not available in the new service area. It looks like it is a $10.00 price difference. I do apologize for the inconvenience if you were in the same market area, we could have kept it. If there is a competitor in the area you are in there is a different price point, we can offer. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I called to get a tech back out for a 2nd attempt to to fix Frequent disconnects and slow speed. He was very resistant to schedule a visit and insisted on taking me through rebooting etc. He was overly persistent trying to sell phone and tv service and had to tell him no 5 times making it clear I was upset with him not listening.
Good Afternoon Scott,
Thank you for taking my call. I am sorry your service issue was not addressed appropriately. I am glad to hear you scheduled a contractor and they have fixed your grounding issue. We have scheduled a visit so we can apply the proper filter on the line now for your Mediacom service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I needed telephone assistance twice in one day -- first to request a new cable be buried (think the work order didn't get turned in a month ago). I received information about logging into my account -- but I'm not very good at online things. A second call cleared that up. I appreciate the patience of the two service representatives.
Good afternoon Helen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to acquire assistance from the two representatives. We hope all has been well since. If you have any further concerns or issues, please reach out to us anytime. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Internet Problem was fixed, but in spite of my explicit request, my home network was renamed, requiring hour of reconnecting my devices and I later discovered I had a total loss of my MoAc network, which now requires another service call.
Good Afternoon Michael,
Thank you for taking my call. I do apologize that your WiFi information was changed without your request. You have made the decision to keep the name to what it was changed to since all your devices are already set up. You have also stated that the moca is now working. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Internet dropping. I have had several visits from different techs. Situation is still not resolved. Last tech checked lines and saw the drop out. Said someone was going to change something outside our home. Not sure it was done yet. Still seeing issues. As I was typing this it dropped out again.
Good Afternoon Perry,
I have attempted to reach out to you by phone. I would like to follow up and make sure the drop has been replaced. If you are still needing assistance, please call Mediacom customer care so we can further assist you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 3, 2020
I called around June 1st for you to repair the box in the back of my property. I called again June 26th and was told it was scheduled to be repaired that day. Still there has been no repair and this is July 3rd.
Good Afternoon Jerry,
I am showing there was a request to change out the pedestal sent over to Construction. I have attempted to reach out to you by phone to verify if the pedestal has been replaced. If you can please contact Mediacom's customer service department if you are still having trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Very happy with gentleman who came out to get me hooked up. Wasn't as easy as I thought it might be, but he had a great attitude and got it done. Not so happy with follow up. He had to run a new line to get me going, but it was cable was just run above ground. He said he put in a ticket to get cable buried and said it should be a few days. Haven't heard anything yet.
Good afternoon Terry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any delays with burying your service cable. Would you be able to message us your service address or account number so we can check the status of the line bury? We look forward to hearing from you and assisting you, thanks so much!
Christian
Reviewed July 3, 2020
Could not have had a better installer. Really. I'm an old internet guy and he explained what all he was doing. Not much has changed. :) OTOH you idiots cut my internet a WEEK later. I had changed the account from my wife's name to mine and somehow that triggered a disco AFTER the install.
Good Afternoon Scott,
I do apologize for the inconvenience. It looks like we started your service on 06-16. This is the day we stopped billing your wife but did not disconnect her account yet. The day we had the order to physically disconnect was on 06-24. I do apologize the disconnect has to be done to fully close the account. We should have waited to install your service on the 24th or put a note on the disconnect order. We do apologize for the inconvenience. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
When the employee came he was very cordial. It took an hour to install because of tech difficulty but he was patient and explained everything as to what was taking so long. He then took the time to answer all my questions and also explained everything on the remote to me.
Good afternoon Julie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the install went well and that the technician took time to answer all your questions. We hope all services are working properly and that you’re doing well. If you need assistance with anything at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed July 3, 2020
I am working from home and during the day the system seems slow. I have updated my modem and increased my speed and still wait for internet request to be satisfied. Please review Spirit Lake system to see how you can increase your capacity.
Good Afternoon Patrick,
Thank you for taking my call. I was following up with you to see if you were still having problems. You mentioned the last time you called us, while waiting you power cycled your pc and everything is now working fine. I show you are on the Internet 200. I am glad this upgrade is working for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I was without internet for computer, 2 phones for at least 7 days. It took 3 different trips in a 2 week period for it to get fixed. Unacceptable. I demand a 2 week credit on my bill. The last guy who came was good. I would rate him a 9. Thank you.
Good Afternoon Linda,
I am sorry you started off with us on rocky footing. I have sent over a request for an adjustment for your outage which should appear on your account within 48 hours. I hope everything is going well for you now. If not, please never hesitate to call Mediacom customer service for assistance. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Individual who connected us said that speed would be better with new wiring, but that he did not do that. After not being able to get some services to load, a second appointment was made and that service individual said that new wiring was not necessary. Speed test consistently show that we are getting around 20 mbps when our plan is Internet 60.
Good Afternoon David,
Thank you for taking my call. At your request I will be following up with you in August to see how the internet is working. I am looking forward to solving your internet trouble. I hope all continues well with your internet now. If you need to call customer service before I do a follow up with you, please do so. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Enjoy your internet service but you are actually higher than some companies. Don’t want the phone service but can’t remove without making my bill go up more. Started out paying 69.00 up to 95.00 now. That’s crazy. I have not done anything to make it go up and I live on a fix income.
Good Afternoon Linda,
Thank you for taking my call. Since you mentioned you do not want the phone. I reviewed and found a plan for you without phone and the cost will be less than what you are paying now. Thank you for letting me help you today. I know with being on a fixed income you have to really live on a tight budget. So I hope this helps. I am glad you enjoy our internet service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
No channels with high definition. Was watching like in 1970s. Technician was thorough, checking the outside connections, and then replaced the box that says PACE on it. The picture in HD was restored. I was happy with the service.
Good afternoon Martha,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear that our service technician was able to acquire a resolve for you and that you’re happy with the service. We hope all is well. Please reach out to us anytime for any further assistance. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Internet speed drops dramatically At 9:15 approximately in the evening. This was supposed to be looked into last time someone came by. I also thought someone would be telling me what they fixed. This occurred last night July 2nd. Someone should call me at **. Thank you Bob.
Good Afternoon Robert,
Thank you for taking my call yesterday evening. I looked up maintenance work we have done and outages in your area. The times you have reported the drops in service seem to be falling during those times. You stated everything seems to be fine at this time. We canceled your service call. If you have any additional questions or concerns, please never hesitate to reach out to Mediacom's customer service or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed July 3, 2020
We had issues with channels not coming in one tv but did on another. Since the cable box was replaced, it has worked great. The technician was very professional and polite. I've had Mediacom for a long time and will keep it as long as their services are this good.
Good afternoon Denise,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to help resolve the issue you were experiencing. We are always here to help and hope your experience continues to be positive. Please call us anytime if you have any further issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 3, 2020
The first tech was unable to complete the WiFi set up, because of an issue with the line from the street. Adam to the rescue! He got us set up; but the next day, it was out again. He diagnosed the problem and was back out to fix. He gave his personal number in case we had any more difficulties. It took 3 days to get it right, but It's been a week now, and so far it's perfect!
Good afternoon Victoria,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely about the install and any service issues you were experiencing. We hope things are now stable and consistent. We are always here to help. Please reach out to us anytime if problems are still persisting. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
I call to renegotiate the contract, I was able to get a lower rate due to a promotional offer, I was satisfied with the new rate, I like to keep my cable service. The customer service employee was very helpful.
Good Afternoon Manuela,
Thank you for keeping your cable service. I am glad we were able to provide you with a promotional offer that lowered your price to your satisfaction. We are also pleased to hear our customer service agent was very helpful. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
We are retired on fixed income. We are getting new stations and price just goes up. At this time, with coronavirus and such, why? Many businesses are cutting cost instead of an increase of about $150 to people who are in their late 60's. Decisions will have to be made. Other sources or no service at all. We have been loyal customers for well over 15 years. It's sad!!
Good Afternoon Doug,
Thank you for taking my call. I am glad I was able to find an alternative for you to save $34.00 a month on your Mediacom bill. I know with being retired budgeting is important. We thank you for your patronage and don't want to lose you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I have been requesting a quote to get Media com brought to my house for the last 3 months with no success. I have called several times and every time they say someone will call me. I am a teacher and desperately need internet to connect with my students. I am extremely disappointed with Mediacom's lack of professionalism and follow through.
Good Afternoon Jill,
Thank you for taking my call. I am sorry that no one has returned a call back to you regarding installation of Mediacom services. There are notes on the account that are stating "NO PED AVAILABLE, AERIAL MAIN LINE STOPS AT SE 74TH&SE 32ND AVE." I have sent a request to see if there are any plans to build this to you in the future. I will follow up with you when I get an answer. Mediacom appreciates the interest in our services.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
The sound was not in sync with the picture when we were watching movies on apps and it was so annoying we couldn’t enjoy the films at all. This has happened before. The technician helped fix the problem quickly and easily.
Good afternoon Linda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear our technician was able to come out to repair the issues easily. We hope all has been well since. If you have any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Our installer ran into many obstacles and remained focused, friendly, respectful and did a fantastic professional job. Would recommend him to everyone one and the lady who took our original order was friendly and professional. Great work all the way around.
Good afternoon Sheryl,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installer did a fantastic job and that the lady who took your order was very professional. We hope all is well and hope your experience with our company stays positive. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed July 3, 2020
Customer service person very helpful and apologetic. Cable went out to me and neighbor over weekend and service tech came Monday and said weak to no signal at pole. Can only be fixed by bucket truck. Cable came back on Wednesday and now went out overnight again. Sending tech out Monday but if line problem at pole then will be another couple days for bucket truck again. Meanwhile, no cable!!
Good afternoon Theresa,
Thank you very much for taking my call today. We sincerely apologize about the repeat service issues. We will work on this and acquire assistance from our local field team in your area. We will keep you updated and keep in touch with you. As always, we greatly appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
For the channels I wanted the price was just too much for my budget. It seemed that internet was all I could afford and therefore for 200 gigabits or megabits the price still seem a bit high but I need it.
Good Afternoon Latasha,
I want to apologize that the cable service was out of your budget. Since Mediacom purchases content from entertainment companies the fees that we are paying for their content have increased almost yearly in the past decade. Unfortunately, those increases are transferred back to the Consumer. We have been forced to raise prices to keep our company going. There is a website mediacomonyourside.com. It explains why the cost of cable has increased. It's also an easy way for customers to learn what they can do to help try and keep the costs down.Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Works good but very expensive in this area. If I lived in city 25 miles from me it would be half the price I pay in my rural area. Internet is $92 month here but I have friends that live in Charleston and it is only $40. a month. Service is good, rarely goes down. Is pretty fast. Cable gets a great picture.
Good afternoon Linda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been good and reliable. Upon looking at your account, your internet service is currently priced at $24.99 and $11.50 for the modem rental fee. The other portions of the cost are from the cable services, taxes, fees, and surcharges. Please call us anytime to further inquire about service pricing and service packaging. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Had a question about billing. They explained the bill to me and I received the info that I needed. Great job. Received the price that was required for my internet use. Will be getting updated later on to higher speed and tv programs.
Good afternoon Roger,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were able to assist you with your billing concerns. We hope all is well. If you have any further issues or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 3, 2020
Overall, we have had good service. However, I was unhappy when you dropped Antenna TV from the lineup. My wife would like you to add Discovery Life to the lineup. Otherwise we are happy with the service. There are no other issues for us.
Good afternoon Grant,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We appreciate all feedback and sincerely apologize about any dropped stations from your local lineup. We try our best to keep or add additional channels to our network but sometimes have to drop some either due to costs or contract negotiation issues. We will put in a channel request in for the network you mentioned to hopefully acquire it on our lineup one day. We hope all is well. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 3, 2020
We have the 1 GB internet connection and have only been able to get around 150 megabytes. We had a service tech come out and he said the modem that we were renting for Mediacom wasn't fast enough to handle it. Spent $200 on a new modem/router. It's made specifically for one gigabit or more connections. Still only getting about 150 MB.
Good Afternoon Joshua,
Thank you for taking my call and letting me schedule a service call for you. It looks per the technicians notes that an outlet needed to be rewired. I have attempted to reach by phone. I would like to follow up and make sure everything is working appropriately for you now. Mediacom appreciates your business.Warmest Regards,
Beverley Hiett
Reviewed July 3, 2020
I didn't know what Channels I had And after he left I realized I didn't have channels that I watch every day so when I called back I thought maybe they could just add him from the office. Apparently not. It's gonna cost me $49 and 90 something cents for him to come back out here and go to the pole and connect my channels that I want, I was a little bit disappointed in that but I guess it is what it is. Have a blessed day.
Good Afternoon Darlene,
Thank you for taking my call. I have adjusted the settings with you on your router to see if that helps. If you are still having service issues, please call Mediacom's customer service department and we can schedule a technician visit. We want to help you with getting your service issues resolved. I also put in a request to credit your second $49.00 charge. This was when you called back and added additional channels. Since you had called right back in questioning channels that were missing. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Our internet freezes and has to be rebooted almost daily. Tech comes out says all is well. He leaves and it fails again. A reboot fixes it but only after disconnecting everyone first. Very frustrating. Removed filters, replace cables. Nothing seems to fix it.
Good Afternoon Mary,
I apologize your services are still freezing. I do show that when a tech came out in late June. He found an animal chew and repaired. That response could be anything from a pet to a squirrel on the line. I have attempted to reach out and left a voicemail message asking if you can return a call back. If you are still having service issues. We can schedule a visit with you and check to make sure there was nothing that was missed. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 3, 2020
I had no issues for months and now that there is a problem with my tap. I have been ignored for almost a month. 2 techs came out and said I need a maintenance crew yet none have been dispatched. Every time I call in they apologize and offer another tech. Terrible follow up.
Good Afternoon John,
I do apologize you are still having service issues. I have scheduled a trouble call visit for July 24th, 2020 from 1pm to 5pm. The Technical Operations Supervisor and the Technical Operations Manager have also been notified. I look forward to assisting you with solving your internet service problems whether it is a maintenance issue or something else. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
Cameron, who came to fix our issue, was prompt, courteous and efficient! He waited to make sure everything worked properly before he left. It was a good experience and I would recommend him to anyone needed a Mediacom problem fixed.
Good afternoon Susan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician Cameron was able to conduct the necessary repairs needed to fix any service issues you were having. We will make sure to compliment him for the great work he did. We hope all has been well since. If you have any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 3, 2020
Awesome service. We had to have a new remote and it was delivered in a great time frame. It was a newer remote so that was great. Their service is highly recommend. They have always been very appreciative toward their customers. I would never want to lose their service.
Good afternoon Christina,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services, that you would highly recommend our company, and that our representatives have been kind towards you. We hope all is well. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 3, 2020
We have internet, cable and phone with Mediacom and we’ve had them for years. Everything's fine with the quality of service.
Good Afternoon Mindy,
Thank you for your patronage. It's customers like you that make us feel like a family company. We are pleased you have been happy with our service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 3, 2020
I had another internet company and the service was going in and out. I switched to Mediacom and I like the service. It never goes out. If they do, they credit you for it, or they always send somebody out. I have the bundle service, which includes the Wi-Fi, the phone service, and the cable internet and phone service. The cable and the service is really good. I get clear pictures. We use it a lot and I can have multiple devices hooked up to it and it's really not a problem. With some service, you can't have multiple devices hooked up. So that's why I love it. Mediacom is the way to go. Their reps are always very nice and professional. My problem always gets solved if I call in. They've been respectful.
Good Afternoon Sheree,
Thank you for the wonderful review. I am glad to hear you love the service and that you are using multiple devices without a problem. We are also pleased that our staff has been nice, professional, and respectful. As you mentioned there are other ways to receive your internet service and we are elated you have chosen us. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 2, 2020
Mediacom was the only service I could get in my area, but they've been great up to this point. The internet speed is great internet speed. There's not a lot of lag, and it has great price as well. When they did the installation, it went smoothly. The technician was friendly and he did a great job.
Good Evening Jonathan,
I know you mentioned we are the only provider in your area, but you could have chosen not to have internet. We appreciate you have chosen Mediacom for your service provider. I am glad to hear you have been happy with the price and our service. Thank you for letting us know our technician was great as well. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 2, 2020
I lived just one house away from Mediacom. It was on a different street but it was in the yards back to each other. I had AT&T for many years and when I moved to this house, which was a little bigger but is next door, AT&T didn't have a service center. So, I went with Mediacom. It was excellent dealing with the rep and I've been very happy with them for the most part. The original install team was fine but about five days ago, I had TiVo installed. There was one installer who didn’t wear a mask. I'm a heart patient and we're in the middle of COVID. He insisted on being close to me to show me how to use the remote and I wouldn't do it so consequently, I don't know how to use the TiVo. There are so many things on it that I should be able to use. I was an engineer and I designed the motherboard for the very first IBM personal computer. So, I'm pretty sharp technically but this thing is a little confusing. But I figured out most of it.
Our art gallery is right next door and we have the business plan with Mediacom. The internet drops out just as often as we drop out over here. There doesn't seem to be any difference. But the Mediacom programming and all that is wonderful and I enjoy it. We lose the internet frequently but the Mediacom programming stays up. I work in my studio and I have the computer on constantly. I use it in my work and it's frustrating when it drops out. The rest, when I'm at home, I have the news on almost all the time through Mediacom and it’s excellent. There are no problems at all there.
Good Evening William,
I am glad to hear that you have had some assistance with your TiVo remote and you are attuned to it now. I have sent info regarding your intermittent internet service to our Technical Management team regarding your home and business. I will hopefully have some information for you shortly and we can get a resolution for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 1, 2020
I was with DirecTV for about eight years and the customer service was really poor. They kept increasing the bill, which partly was my fault because they do promotions and then I would forget. Their technology was not functional. They merged with AT&T, and it became difficult to even pay a bill. I signed up with Mediacom, and I really love that they don't make you sign any commitment. If I got sick or anything happened and I needed to lower my bills, Mediacom makes that really easy.
So far, I have really enjoyed the service. We had an issue with one of the cords for one of our boxes. I called Mediacom, and they had a guy here the very next day. They were very understanding about the precautions that we wanted to take due to COVID. Any time I've had an issue, I've called them, which has been very rare, but they worked through that. So, I'm pleased with their service.
Good Evening Megan,
Thank you switching to Mediacom Megan. We appreciate you taking the time to share with us your experiences. At Mediacom we do our best to make it convenient to get service, fix service, and pay your bill. I am glad to hear you have had a pleasant experience with our company. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 30, 2020
I have the modem from Mediacom and two TVs, and then one desktop computer hooked up with it. It seems to work pretty good. I've been signed up with them since the end of September. Cox, Hughes and the other ones in this area only offered satellite dish, and Mediacom offered satellite dish or cable, and I prefer cable over satellite dish.
The previous occupants of this house for seven years had satellite dish on the roof. So, there were two dishes on the roof that I had to get rid of. I ended up putting on a new roof because the holes were there. It took three guys to come out, and each one seemed to concentrate on a different aspect from either the curb to the house or once it hit the house, then they had to update and redo a lot of the wires. But once that was done, everything seems to settle down. Then I had a lightning strike in January and it took out my router and modem, and one of my TVs, and then it took out the TiVo boxes, and they had to replace all that. I pay a heck of a lot of money to Mediacom for what I got. $155 a month is a steep price when you're retired. But the service has been good.
Good Afternoon Alan,
Thank you for the review. I am glad to hear the installation of your service went well. Mediacom only provides services to your home through coaxial cable wiring. I am sorry to hear you have had storms that have caused equipment damage and forced replacement. That is the great thing about the equipment rental we offer are techs will come out and swap the boxes out like they did at no charge. The price you are paying for the service is the lowest price I can offer you with two TiVo Boxes and family cable at this time. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 29, 2020
My Mediacom service costs me too much. I got it when I moved here in 2008 and I've had it on and off. I've called them several times and they kept telling me that I have the lowest price I could get, but it's still over $100 which is too much for me. I'm a senior on Social Security, so the $10 difference makes quite a difference when you're that poor. Whether it's the lowest or not, I still can't afford it. I need my internet and my phone, and I also use them for my TV.
Good Afternoon Barbara,
Thank you for your review. I am sorry the prices for our Mediacom service has been a hardship for you. The package you have at full retail price would be $209.02 plus taxes. You are getting the Mediacom triple play bundle for $98.58 plus taxes. You are still under a promotion that is giving you a little over a 50 percent discount. If I had a lower price service package, I would provide it to you. My deepest apologies. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 28, 2020
Previously, I had Mediacom and switched over to a different company. But then, I switched back to Mediacom 'cause they have better service. Their TV reception is good and their staff is very cooperative.
Good afternoon Brenda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and that our representatives have been very cooperative with you. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 27, 2020
I’ve been with Mediacom for years and I have the internet with them. In the beginning, the quality wasn’t very good because it would just keep shutting off and we would have to keep rebooting the system. But the technician came out and changed the wiring. He fixed it a couple of weeks ago and I haven't had a problem since.
Good Afternoon Glenn,
I am sorry to hear you were having trouble with your internet. Your review only shows how important our technicians are to our customers. I am glad they were able to change your wiring and get you back to running smoothly. Thank you for taking the time to leave feedback it is greatly appreciated. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 27, 2020
We just started back with Mediacom. This is our second month. They have better internet connectivity. Everything went well with the installation recently. The only problem I have is the set up a log-in and password for me to get online and it doesn't work.
Good afternoon Kathleen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet connectivity is good. The login username/password you’re mentioning, is it for the WiFi or the login for the online billing platform? We look forward to hearing from you so we can assist you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 26, 2020
The people at Mediacom have been great. I have cable and internet with them, and the Wi-Fi is excellent.
Good Afternoon Linda,
Thank you for taking the time out of your busy day to leave a wonderful review. We are happy Linda that you find our staff great and our internet service excellent. It's people like you that make our job worthwhile. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 26, 2020
My experience with Mediacom has been good. However, I'm going to discontinue using them because they're so expensive and I'm a single person.
Good Afternoon Marie,
I am sorry to her that you are contemplating disconnecting your services with Mediacom. I show that you have a three room, TiVo. You mentioned you are a single person. Have you considered returning all but the main TiVo that would offer you a little savings? I show you were going to the local office to return your equipment. I don't know if you have changed your mind or are having a problem getting to the local office. We can also send you return labels for the equipment. Please call back to our customer service department if need these. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 25, 2020
I have multiple issues. I am paying for 200 mb internet speed and not getting it. When I had 100 mb service I was getting 50 mb and now I get 118 mb at best. Have had 3 days of techs working on that and a Tivo issue that was caused by very low signal strength in my neighborhood. First the Tivo issue. I had ordered a Tivo mini and wanted to upgrade my speed to 200 MB. The tech got the Tivo barely working and I was missing channels. It dropped out so much it was unusable. He left. I have degree's in electronics and networking so I installed some new cable runs, bought a Tivo approved Moca filter and it helped a little but still not usable so I called and scheduled a service call.
This tech found very low signal strength coming in and between him and a maintenance tech that was called in a bunch of stuff upstream from my house out into the area was repaired. This seemed to fix the Tivo kind of but I ended up installing a zero sum moca amp splitter that did finally fix that issue. It still did not fix the not getting anywhere close to 200 mb speed issue. The maintenance tech told me to give him a while to fix other issues upstream. It has been a month now and still the same 115 or so.
I called into tech support and was told that since I use my own router then it was my router. I use a Motorola MG7540 16x4 modem that can run up to 686 mb speeds and is a very good modem. It is not my router!!!! On top of all this I was charged 49 dollars for installs that did not work!!! I am hoping this gets someone higher ups attention as my speed issue is still unresolved. I have an idea it could be fixed from a keyboard on Mediacom's end just like when you go from one speed to another. Also charging me 49 bucks for incompetence is not right. I have talked to others in the neighborhood that are not getting their speed either. I have a friend that may be up for filing a class action lawsuit for Mediacom ripping people off. It is ridiculous.
If you cannot provide anywhere close to the speeds you are selling then don't sell them. Right now I would go back to the 100 mb since I can prove through speed test logs my router easily does that but I am afraid I would be back to 50 mb and it would still be my router's fault according to your tech support. I had done a chat and it went the same way. I hope this gets someone's attention. I just want what I am paying for. Actually there is one more thing. I upped my channel package and I still have one DTA. I was told I could not get the extra channels on my DTA. On the guide and and channels on it they are there so why can it not be enabled so I can have Science channel and others on my DTA? I am so frustrated I am considering going back to Dish for TV and Windstream for internet!!!
Good Afternoon Robert,
Thank you for taking my call. I was glad to hear the speed of your internet has improved and our maintenance technician was able to resolve your trouble. We discussed the DTA that you have and when you do upgrade your television we can swap the DTA out for a Tivo Mini. We appreciate your patience in the process of resolving your trouble. Mediacom thanks you for your patronage.
Warmest Regards,Beverley Hiett
Reviewed June 25, 2020
Mike stopped by to hook up my internet, just turning service on. Hooked up modem myself. Mike stopped back by on June 24th to perfect transmit levels. Once again he was very polite and courteous. Changed a few fittings inside that he did not have access to the first time thru no fault of his. Internet has been working great. No issues. Please inform Mike’s supervisors of his excellent work and dedication.
Bob
Good afternoon Bob,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been working great and that our technician Mike did a great job. We will make sure to compliment him. If any problems come up for you, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 25, 2020
When I first moved to Iowa, Mediacom was the one type of internet service that sounded like the best option that I could choose from. Mediacom is a great company. Their reps have been able to handle things very well. But there are certain numbers out there that don't sound like they're Mediacom. This is only when I try to call to pay my bill or something and it sounds sketchy. But otherwise, every time I've spoken with a representative, they've always been nice, courteous, and willing to help me out.
The internet is the main thing I use and Mediacom's service has worked great for me. I live all the way out in Grundy Center and I know sometimes during the night, everyone’s getting on the internet so it can slow down a little bit in certain points. I play a lot of video games on my PC and there'll be times when I'm playing one of the multiplayer games around 8 o'clock and I'm lagging really hard. But as soon as it hits into 9:00 or 10:00, it picks back up. So it's not a big deal.
Good Afternoon Nathan,
Thank you for the wonderful review. I am sorry that you have not full capacity of the speed of service on your PC gaming during certain hours. This could be impacted as you mentioned by users around you and, the game you are playing server and how many members are on the game. If you feel like it is a Mediacom service issue, please contact customer service or text Molli (66554). If you have the numbers, you have attempted to make a payment on that sound sketchy we would be happy to take those so we can investigate if there is any fraud. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 25, 2020
Mediacom has always been good to me. If I have a problem with the bill, they'll let me slide for a little while. I'm a widow and so, it's hard. I'm the only one working. They take good care of me. When something's wrong with it, they usually come out here and fix it right away. I've never had a problem with them fixing it.
Good afternoon Mary,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our company has always been good to you. Please reach out to us anytime for any billing or service inquiries. We are always here to help and hope you’re well. Call us anytime at 855-633-4226 or text us at 66554. We hope you have great day!
Thanks,Christian
Original Review: June 24, 2020
I would recommend Mediacom Cable for the service, but not for the programming. Their programming is not good. You can't get what you want unless you wanna watch CNN and MSNBC. I watch Grit, the Cyclone channel, Fox News, and Hallmark. I can't stand all the other stuff. The only reason I have Mediacom is so that I can get the Cyclone channel. I watch it almost all the time. Five or six channels is all I ever watch, and I'm paying $200 a month, which is way too much money. I wish you could get a plan where you can pay for each channel separately.
Good Afternoon Barbara,
Thank you for your review. I do apologize we have a variation of a few different cable package options. But if you were to change the cable package to a smaller line-up you would lose Cyclone TV. The cable package you have also provides you with internet access and phone service. We welcome you to call our customer service department and we would be happy to see if we have any money saving offers for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 23, 2020
I really love Mediacom. I'm able to watch movies and play my games. I’m an older woman so that’s what I do, and I really appreciate the extension they gave us. I could use as many megabytes and won’t have to pay. I really appreciate that because I can watch more movies.
Good afternoon Rosetta,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and are happy with our company. Due to the pandemic, we are still pausing our data usage allowances until August 21, 2020. We hope your experience continues to be positive and that you’re safe during these hard times. If you have any issue at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 22, 2020
Recently, I had a couple of issues that weren’t resolved to my satisfaction, but so far, so good. My cable and internet kept going out and when I would call Mediacom for somebody to get out here to fix it, it would be back up by the time they would get here. It was intermittent. And they wouldn’t come. They said if they did, they would have to charge me $50 if they found nothing wrong. I said, “No.” They told me to then just wait until it went out again and call them again. I said, "Well, I will, but then again, it’s gonna be 10 days before you get here.”
That same thing happened two times and I scheduled a service appointment, and both times, they called me in the morning and said, “I can see your modem’s working fine. We’re not coming.” I said, “Okay. If it breaks down again, I’ll call you again.” I was not happy about that. They said they would come back out if went down again, but I still got the call from the supervisor tech person that said, “I’m looking at your modem. It’s strong as can be blah blah blah.” It is, but it comes and goes. It’s there for about five days in a row.
On a couple of occasions, I had to reset my whole modem myself, which is what I learned after calling the computer several times. You unplug it, you wait, you count, then you unscrew the coaxial. So I did it myself and I thought that was just a bit of an annoyance. But I love Mediacom. I've had my issues but I still recommend them.
Good Evening Jody,
Thank you for taking my call. We appreciate the great review. But I was concerned when you explained it was going in and out. I wanted to speak to you. I was relieved to hear that everything is now fine. I am sorry you had so much trouble keeping connected recently. Please never hesitate to call or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 20, 2020
Mediacom's first installer came out to our place but he didn't do what he was supposed to do. Plus, he had an attitude. They sent another installer who then corrected everything. Their service has been fairly good thus far. However, I called and got my internet speed doubled the other day for an extra $10. But then, the speed didn't change. Regardless, Mediacom fixes issues for me when I have them.
Good afternoon Gary,
We sincerely apologize about your initial experience with the installer and glad the second installer was able to correct things for you. Has your internet speed improved since our most recent technician visit and maintenance work? If not, please call us anytime to further troubleshoot or to schedule a follow up service visit. You can reach us anytime by 855-633-4226 or text us at 66554. We look forward to hearing from you and hope you have a wonderful day, we greatly appreciate your valued Mediacom business!
Thanks,Christian
Reviewed June 19, 2020
She was helpful and very polite. The service is great. Get to watch and dvr all favorites. Whenever I call in for anything everyone is so polite... Love my DVR!!!! Best thing you have never miss anything!! Thanks for the great service!!!!
Good afternoon Marita,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been great, that our representative was very polite, and that you enjoy the service. We are always here to help and hope we can make your experience positive. If you have any issues at all, please call us anytime at 855-633-4226 or text us at 66554 so we can assist. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 19, 2020
I wish Mediacom Cable wasn't so expensive. I'm 82 and live alone. I don't have a very big income but I just gotta have my computer. I like all the help I get over the phone though.
Good Afternoon Diane,
Thank you for your review and taking my call. The Condo Association you belong to has a bulk account where your cable television is included in your dues. With being a bulk account, I don't have any promotions I can put internet and phone into. What I did recommend is possibly checking with the Condo Association to see what the difference in price would be for bulking other things together like your internet and if it would be more cost effective for you and your neighbors. I hope this helps Diane. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 18, 2020
Mediacom Cable came out and did some service work on my internet. They ran a new underground cable so it got my speed faster. The guy knew exactly what he needed to do and he was great. I'm happy with Mediacom.
Good afternoon Douglas,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to troubleshoot the issues you were having with the internet service and that it is now working better for you. If any further issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 17, 2020
My overall experience with Mediacom has been good! In the past I had the whole package with Internet, Cable and Telephone. It's great for the first 3-6 months and then they hike the price for the sports channel charging $50 a month. That is besides the regular package. I didn't like that much seeing that I am a sports fan. Also, I didn't like how they set up the packages. Most packages with African American Networks were put in higher packages. In finding this out, I just quit eventually all together because it was too high.
So, now I only have the internet. Not to worried about those network issues because I can watch them on alternate apps with lower prices or for free on YouTube! The experience with most of the techs that came to my home were very nice. Just seemed that equipment for the longest time had to keep being replaced. But, they eventually got that completed. And last, I do have a problem with the internet running slower than usual. When a customer purchases a certain speed, that speed should remain the same.
Good afternoon Marlo,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns and that you had to downgrade to internet service only. We are here to help, if you’re experiencing issues with the internet service. If basic troubleshooting such as resetting the modem doesn’t help, we would like to send a service technician out to your home to see why your speeds are not up to par. To set this up if we may, please call us anytime at 855-633-4226 or text us at 66554. We look forward to hearing from you and assisting you. We hope you have a great day!
Thanks,Christian
Reviewed June 17, 2020
There is an extension cord literally going down my neighborhood, from my house to another house, which is a couple of houses down. I'm the corner house so when you turn into the neighborhood, that’s one of the first things that you see. And then, it's right there by the basketball goal, so it's where the kids would normally be playing. There's a big, long cord.
I called in about it a couple of weeks ago but nobody ever came out, so I wasn’t really sure if it was actually even the cable wire. So, about a week ago, I got someone to check it, and we went, and it definitely is a cable wire. I know Mediacom came out yesterday or the day before and did some type of work but the extension cords are still out there so I'm not sure what's going on. It is tacky-looking. It's even hanging over my bush. But other than that, I like pretty much everything. Mediacom's service is great.
Total Care Consumer Affairs if customer calls in please assist as needed 1st attempt to call.
Reviewed June 16, 2020
I like Mediacom's internet service. It is super fast. Customer service is pretty good, too. The only problem I had with customer service is sometimes they would tell me I had a one-day cut for my service cut-off and they would cut it off before then. Other than that, I'm very satisfied with them.
Good afternoon Daries,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the internet service and that you’re satisfied with our company. We appreciate all and any feedback. We hope all is well. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 15, 2020
We have the internet and I wish it’d go faster. I stream movies and instead of 1080, I have to use a lower number. But it's fine. We're happy and very satisfied with Mediacom.
Good afternoon Vickie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. Upon looking at the account, you’re subscribed to our 60 mbps internet service which should be fully sufficient for HD streaming. Please reach out to us so we can either mail you a newer modem model and troubleshoot with you. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed June 14, 2020
I've been with Mediacom for a long time. I like that they're dependable and they have the fastest internet around, so that's good for us. We had to have a couple of technicians come out recently for an upgrade and the service was very good.
Good afternoon Timothy,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that services are working properly and that the recent upgrades went well. We hope your experience continues to be positive. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 13, 2020
Mediacom has good internet, but my problem started about 2 years ago. I was paying $52 and change a month. I had called them for a cheaper rate and they lowered it back $10. The lady was helpful but the rate wasn’t even close. When my grandchildren moved in, I started paying overages. I continued to pay overages then I went on an upgrade. I talked with them and they said once I got my house cleared, I could go back to my plan that I had previously. I found out they didn’t tell me the truth about that.
They said my modem was outdated so they left me right where I was at. I couldn’t go back to my old plan because that was grandfathered in. That old plan was out which is not what they told me once everybody cleared my house. I've been with Mediacom for over 10 years and the service is good but I don’t like talking with representatives who are gonna represent the wrong thing to me. I had also experienced my internet was out. I called them up and asked for some credit for the amount of time but I didn’t see that reflected on the bill.
Good Afternoon Mattie,
Thank you for taking my call today. It was a pleasure to speak with you today. I did review promos in your area, and what you have is the best price for internet I have for you. You mentioned purchasing your own modem and I recommended if looking at one to pick up a Docsis 3.1 since it is the latest version. I also recommended periodically calling in and checking on promotions they are subject to change. We apologize we could not put you back into your plan you originally had due to it being grandfathered. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 12, 2020
We've had Mediacom for a number of years and there weren’t any other options at the time. The reps are very polite and they’re good. I hate that I'm having a problem right now but that's not reflected on them. We're in an area where we don't have very many stations, so we rely on our cable. We’re doing all of our meetings online now because of the pandemic and I rely on the internet for my streaming but it goes out quite frequently especially in the evenings. I started having these issues about three months ago and everybody's online now because of the Coronavirus. I'm trying to give them the benefit of the doubt. It's extra low but I need mine to work too. The phone rep sent signals to the modem and tried to resolve the problem. But 9 times out of 10, it results in them having to send out a representative.
The technicians are very courteous. It's just that when they leave, I often still have the problem but as far as their professionalism, they're great. I've had the service for years and I've never had a problem like I'm having now. Still, Mediacom is a good company. I don't like the price but I like the services when they're working. Overall, they've done us good throughout the years.
Good afternoon Lisa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been very polite and courteous. We hope that service has been working properly. We are always here to help and address any concerns that you may have. Please reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 11, 2020
It was good with the Mediacom sales reps and the installation was simple. We got the internet phone package and we've seen 400 megabytes. It's been good. We haven't had any issues streaming.
Good morning Christopher,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation was simple, service has been good, and that you haven’t had any issues thus far. We hope your experience continues to be positive. If you have any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed June 10, 2020
I am elated. The cable running across our yard was finally buried. The contact I had with a high-level company representative was responsible for getting the task completed. She listened to my frustration and followed up to ensure job completion. I am happy and appreciative. Thanks!
Good afternoon James,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the service line issue and any delays in trying to get it buried. We do appreciate your patience and happy to hear that one of our representatives were able to assist you in acquiring a resolution. We hope all has been well since. If you have any further concerns or issues, please reach out to us anytime. Call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 9, 2020
My remote control stop working, so I call a technician. He advice me to check the batteries, that was the problem, everything work out fine, the technician was very polite. I am very please with Mediacom Cable. Whenever I call I always get a response right away.
Good morning Gertrude,
We are happy to hear that our representative was able to help you troubleshoot any service issue you were experiencing and that you were able to come to a resolve. We are always here to help. Please, if any further issues persist, don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business. Have a great day!
Thanks,Christian
Reviewed June 9, 2020
Internet is extremely weak plus in and out all the time. Very few channels compared to AT&T. I really regret changing. It’s also difficult to use, trying to record something then watch it is not user friendly at all. The remote not user friendly and the installation was pathetic. I asked for instructions. He showed me the off on button and no instructions nor channel listings. I had been told it was much better internet service, Not!! Working from home is totally frustrating with off/on service
Good morning Jurea,
We sincerely apologize about any service issues that you might be experiencing and the concerns that you have mentioned in your review. If basic troubleshooting such as resetting the modem/router from power doesn’t help, we would like a service technician to check things out for you if that would be okay. Please let us know if we may setup a service visit for you. I did process an order to mail you a TiVo quick start guide and a channel lineup. We look forward to hearing from you and assisting you. Please call us at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed June 8, 2020
After 4 different times and 4 different service men over the past few months of trying to fix our phone service, we are still having problems with the phone cutting off when our customers call us. This is Very frustrating. We need this to be fixed.
Good morning Steve,
We sincerely apologize about any service issues that you might still be experiencing. If basic troubleshooting has been done such as power cycling equipment and making sure the phone line goes from the modem (tel 1/line 1) to a base phone, then we would like to come back out to your home to check things out if possible. May we schedule a follow up service visit for you? We look forward to hearing from you so we can acquire a full resolution. Please call us anytime at 855-633-4226 or text us at 66554 to set that up. We hope you have a great weekend!
Thanks,Christian
Reviewed June 8, 2020
Tech was not wearing any kind of PPE. Walked in my house without wearing a mask or gloves. Told me he should shut down our service indefinitely due to an issue with the lines. Not cool. Please never send that tech again. I never have been told if the issue was resolved in our yard.
Good afternoon Kris,
We sincerely apologize about your experience. We will relay the feedback to our field management. Upon looking at the account, we show a completed maintenance order on 05/22 and a bury drop order done on 06/04. Are services working properly? If so, that is great but if not please reach out to us so we can create a follow up order for you. You can reach us anytime at calling 855-633-4226 or text us at 66554. We hope you have a great day, we appreciate your valued Mediacom business!
Thanks,Christian
Reviewed June 8, 2020
I called to lower my rate, which is NOT possible. The rep was excellent!! Kind, considerate, compassionate. I will be calling because your rates are way too high. With that said this rep! Is excellent!! You are very fortunate to have her has an employee.
Reviewed June 8, 2020
Having moved from Kansas City with Google Fiber, internet connectivity was the one thing we worried about in our new location in southern Missouri. While not quite as reliable as the Google, we have been overall satisfied with our Mediacom service. Between phones, laptops and the TV, so far we have had good service.
Good morning Phyllis,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service that we provide. We are always here to help and hope we can improve your experience. Please call us anytime to troubleshoot services or if you need us to schedule a service visit. You can reach us by calling 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 8, 2020
There were no problems I experienced. Everything went smooth. The service works great and I most definitely would recommend to a friend. The prices are affordable and worth having. I have been enjoying the service since it's been hooked up.
Good morning Breanna,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We also appreciate that you would recommend our company to a friend. We hope your experience continues to be positive. If you need help with anything at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed June 8, 2020
My office had been flooded out and I had to relocate. My everyday work is vital to have high speed internet access. My phone is VOP. I explained this to at least 3 people. I even had a salesman (John **) visit and tried to explain to him but he was not in the least interested in hearing about the problem. I was later told by my IT department that slow service was typical for a cable company. I do like the service when I have it. I am still waiting on the transfer which should happen Thursday. I have had to use a cell phone hot spot to operate the internet and my personal cell phone for my phone. I am a sales office and we know how important all of this is to a business.
Good Afternoon Jeff,
I have left you a message by phone. I am showing that you had a trouble call on 06-11 and the technician left a message on your account. "Getting over 60 down 5 up from back of modem ran several tests. But his equipment is getting 13." From this response from the tech it looks like you are using your own router. If so, have you changed the router are you getting better speeds? If you can respond back, I would like to know if you are still having problems or if it has been resolved. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 8, 2020
I recently upgraded my internet package/modem and had a few issues with my signal cutting out frequently. I called and talked to a few representatives and eventually had a technician come to the house. Everyone I worked with was friendly, patient, and helpful throughout the process and now the internet is up and running great.
Good morning Suzy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service is working great and that our representatives were very helpful. We hope things have been reliable and consistent since. If you need any further assistance, please reach out to us anytime. You can call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 8, 2020
I initially called regarding a code on my TV, and the automated direction was to unplug my modem and restart it. When that did not fix the problem, the first agent was very friendly and knowledgeable. She instructed me the code was a software update on my TV vs. cable. However, later, I found that my Wifi connections had been interrupted when I followed the automated direction to reset my modem. As a result, I placed a second call to Mediacom. The agent was patient, knowledgeable, and friendly. At the end of my call, all issues were resolved.
Good morning Margaret,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any service issues that you were experiencing. We are happy to hear that things were finally resolved. We hope all has been well since then. If any issues are still persisting, please reach out to us anytime so we can further troubleshoot or schedule a service visit for you. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 7, 2020
We have been trying to get service for almost a month or more. We still don’t have it and you have billed our credit card $72 on May 13. There have been Two technicians to come out And multiple phone calls made and we still do not have service. We were told that payment would not be processed until we had service which we will not have for another 2-4 weeks.
Good afternoon Tim,
We sincerely apologize about your experience and the concerns that you have mentioned in your review. Upon looking at the account, it looks like the $72.00 was a pre-payment for the first month of service and for an activation fee. Your billing cycle will be from 06/10 to 08/09. You do not owe anything at this moment and your bill will print on the first. We hope this clears things up and hope that service is also working well. Please reach out to us anytime if you have any further issues or concerns. Call us at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Our service is more or less dependable but entirely too expensive especially since we often have to reboot it and have had to make do with slower service to keep the cost down, but not down enough to be comfortable for us.
Good afternoon Karen,
We sincerely apologize about your experience and the concerns that you have mentioned in your review. If basic troubleshooting doesn’t resolve any intermittent issues, then we would like to send a service technician out to your home to check things out. Also, you can reach out to us anytime to see if we have any lower pricing options available to you. Upon looking at the account, we do see a pending disconnect order. We are sad to see you go. If there is anything we can do, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day, we appreciate your valued Mediacom business!
Thanks,Christian
Original Review: June 7, 2020
I emailed Mediacom corporate with ongoing issues. It wasn't until I contacted the FCC did I finally get the attention of Mediacom to resolve my internet service which wasn't working for approx 5 weeks. Multiple excuses and finally was resolved 6/5/20.
Good morning Denise,
We sincerely apologize about your experience with the service issues you were having and any lack of response from our service teams. We will make sure your feedback is relayed and hope we can learn from this to make improvements in all aspects Mediacom. We are happy to hear service is now working properly as of late. If you have any further concerns or service issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Original Review: June 7, 2020
The internet service was unstable and intermittent for about 1-1/2 to 2 months. The service technicians are great and have been understanding. Andre has been specifically superb. The internet service has started to stabilize but we were extremely frustrated over the past two months and had many days with downtime and were not provided with credits for services not used.
Good afternoon Charlie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any intermittent service issues that you were experiencing. We are happy to hear that the service technicians have been great, understanding, and that service has been starting to stabilize. I will submit a credit request ticket to see if it is possible to apply credits onto the account since the last completed service call was on 05/14. You should get a SMS text message within 3-business days from Mediacom. If you have any further issues or concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Once determined it was not hardware in house, technician reported to MC. Never got any feedback on status... Check channels every day and there it was. This is the only thing that kept me from being very happy. Please close communication loop.
Good afternoon Ric,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do sincerely apologize about any service issues that you were experiencing and any communication issues. We should have followed up with you to see if channels were coming in after service work was completed. We hope things are well. We will make sure to relay the feedback to the proper teams since we don’t want any of our customers to experience any issues or feel left out. If you have any further concerns or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 7, 2020
Don't know how to block numbers on our house phones. Somehow one got blocked. It was an important family member's phone. Techs tried over the phone to do things to fix but determined we needed a tech to come out. Tech arrived early, was professional, friendly, respectable of our property covered his shoes before walking thru the house. Tech fixed problem. This Tech is an asset to Mediacom and to himself. He should be rewarded for his professionalism and can do attititude!
Good morning Rebecca,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our technician was able to help resolve the service issue you were experiencing. We hope all has been well since then. We will make sure to compliment the technician. If any other issues come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Updated review: July 9, 2020
I'm very happy with MediaCom; excellent streaming quality compared to my previous ISP, and also far better customer service. The delay in getting the return box was more due to an overwhelmed delivery system during the pandemic than with MediaCom itself. I did receive the box and got the modem returned with no further problems.
Original Review: June 7, 2020
I called to find out how to return your modem/router. Was told to take it to a MediaCom office, or to a FedEx. My local MediaCom office turned out to be closed due to Covid. I called again and was told that I have to wait for you to send me a box to ship it back. Which is kind of strange, I have the original box, why can't you just send me a return label? Anyway, I was told it would take "2 days" for the box to arrive. The rep I spoke with also thought it was odd that the MediaCom office would be closed....That was a week ago. MediaCom emailed me a tracking number, but according to FedEx, the package still hasn't been submitted to them for shipping. Meanwhile I'm paying for use of equipment that I'm not using.
Good afternoon Dianna,
We sincerely apologize about your experience on trying to return a Mediacom modem to us. Did you finally receive a return box and shipping label? Please let us know so we can further investigate things and assist you. We look forward to hearing from you. Call us anytime at calling 855-633-4226 or text us at 66554. We hope you have a nice day, we appreciate your values Mediacom business!
Thanks,Christian
Reviewed June 7, 2020
I constantly lose 50 channels of HD on my TV. Have had you out here several times and was always told there wasn't anything wrong as the channels always returned after a week or so and the tech wouldn't get here until about 10 days after reporting it. Your Tech, Ken arrived after all the channels returned. I explained the problem and discovered a problem and corrected it. Thanks.
Good morning David,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any repeat service issues that you were experiencing. We are happy to hear that the technician Ken was able to discover and correct the problem for you. We hope service has been consistent and reliable since then. If any issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Acct# **. The gentleman that came to work on our cable problem and replace our cable box also addressed some Wi-Fi potential problems. I was very impressed with how thorough he was. Everything is working great right now. Thank you very much.
Good morning Sandy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to conduct the necessary repairs needed to acquire a resolution for you. We hope things continue to work great. If you need any further assistance at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 7, 2020
We are paying for high speed. It started out good, but my kids complain weekly that a download for friends takes 15 minutes while it takes 1-2 hours here. We’ve added an extender and bought another on our own for upstairs; we now have 3 different accounts where you have to log in as you move around the house. There really isn’t a way to have coverage through a moderately sized house with one WiFi account? There’s got to be a better way. That being said, it’s still way better than the snail like speed we were getting with Century Link!
Good afternoon Kim,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We would like to setup a technician visit to your home to make sure the Wi-Fi extenders are configured properly and to check any other variables that might contributing to the service issues that you are experiencing. Please call us anytime at 855-633-4226 or text us at 66554 if we may possibly be able to set that up for you. We look forward to hearing from you and assisting you. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
Your technician was great but explain the issue will not be fixed anytime soon. Very unhappy with Mediacom. Metro Link is coming into our area and Mediacom needs to fix our connectivity so their customers stay them. WE are new to Iowa and have such sporatic connectivity. Reliable connectivity.
Good afternoon Rovena,
We sincerely apologize about your experience and any service issues that you might be experiencing. We will check with our field team in the area to see what is going on and for any pertinent updates. We hope to provide you with consistent and reliable service. We will keep you updated. If you need to reach us at any time, please call us at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend, we appreciate your valued Mediacom business tremendously.
Thanks,Christian
Reviewed June 7, 2020
When it came to communication, day or night they came through & without having to start over each time, they had all my info regarding my concerns, install was smooth, fast and afterwards made sure it worked to my satisfaction. It's better then expected, very happy, recommend to anyone lost in the jungle of service providers to earn your business.
Good morning Reagan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the install went smoothly, that service worked to your satisfaction, and that you would recommend our company to others. These kind words and feedback make us very happy. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. Again, thank you and we hope you have a wonderful day!
Thanks,Christian
Reviewed June 7, 2020
The overall experience was alright. We disliked the fact that if we don't pick up the first call from Mediacom, that they automatically reschedule. In our experience, they stated they would call two more times if we didn't answer the first time, but we never received the call. It was very unprofessional with how it's set up and we disliked that there's no set time for appointments instead of a "time range". Otherwise, the technician service was fine. The customer service needs huge improvement when it comes to scheduling and ownership.
Good afternoon Thomas,
Thank you for your review, feedback, and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your experience and any scheduling issues that you ran into. Normally, our technicians/system should be pre-calling the customer at least 3-times. If we are unable to reach a customer, the job will be placed in held status. If it is before 02:00 PM Central, we can normally put the job in a roll back status where we will try to get a tech re-assigned to a job. If we are unable to before 06:00 PM, unfortunately the job will have to be rescheduled. We will make sure to relay your feedback to the proper teams for review and improvements. Again, we apologize about your experience and hope all is well. If you have any further concerns or such, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Updated review: Aug. 7, 2020
They reacted to and addressed my issues to my satisfaction.
Original Review: June 6, 2020
Called about a cable outlet in one of my bedrooms not working and was told I could not a "activate" another room because only 1 line per home is allowed during the corona virus....what??? I was given that information twice in fact… So I called back and said my cable wasn't working and I would be willing to pay someone to come fix it.... Tech came and discovered a problem at a connection box in one the closets. He then connected the master bedroom and it worked. The only problem is...he left all the other cables disconnected. I discovered that when trying to get the TV in my daughter’s room working. I went to the connection box and determined what cable and splitter was needed, went to Walmart and bought what I needed.
Good afternoon Jeff,
We sincerely apologize about your experience and any service issues you were having. We will make sure to relay the feedback to our field team for review. Is service working properly now? If so, that is great but if not, we would want to create a follow up for you if we may. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day, we appreciate your valued Mediacom business!
Thanks,Christian
Reviewed June 6, 2020
They've been very helpful in getting me set up and running smoothly and explaining plans, deals, promotions, and my account. Thanks Guys and Gals! When calling in I was able to speak to a live person! That always helps and I am grateful. The service was timely which is a plus because I needed it to be due to being in school online.
Good morning Resa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been very helpful in addressing any concerns that you have had. We hope everything is working properly for you. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an awesome day!
Thanks,Christian
Reviewed June 6, 2020
The technician was friendly, customer service was great, and response time was on point. Other than a slight hiccup with acquiring my modem which turned out to be Fed Ex's fault, my experience with Mediacom was better than any service provider I've ever had.
Good morning Wroehnyn,
We are happy to hear that our representatives have been friendly, helpful, and that your overall experience with our company has been positive. We hope that everything has been well. If you need any assistance from us at all, please don’t hesitate to reach out. Call us anytime at 855-633-4226 or text us at 66554. As always, we appreciate your valued Mediacom business and your review. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
We received the rates & services guide, also the channel lineup. Just how much will our bill be? I talked to a rep., & said we did not want any channels that would add to our rate. Also hard to understand the channel guide. Do we get all the channels listed on this sheet? Do not want streaming or pay per view. Also still waiting for a remote guide to help me know just what buttons to push for stuff. As you can tell, we are old, so need things explained better than these pieces of paper did.
Good afternoon Robert,
We sincerely apologize about your experience and the concerns that you have mentioned in your review. Upon looking at the account, the current promotion you’re in shows it’s around $178.XX. You subscribe to Variety TV which includes Local TV and Digital Music. We will make sure to re-mail you a TiVo Quick Start Guide which should help on how-to use the TiVo remote. Please reach out to us if you have any other concerns or questions. Call us at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I called to get new service set up at a new house that was just being built and I was told that it was serviceable. However when the technician got there yesterday he said there is no box and the cable has not been dug in the ground and it is not serviceable. Someone dropped the ball and made me waste 3 hours of my day to only find out that it will be at least two or three more weeks before I can get internet at my house.
In addition the service at my current location was supposed to be shut off on the 5th when the new service started however it was disconnected on the third while I was still living in the old house which caused me to not be able to do my work from home because I had no internet. The whole situation has left a terrible taste in my mouth having been a Mediacom customer since 1990. I did everything I needed to do well ahead of time of closing on my new home and yes now I have to wait two, three, four, five weeks. Who knows how long it will be until I get internet.
Good afternoon Julie,
We sincerely apologize about your experience on trying to transfer or acquire services at your new residence. I will re-submit a service ticket to research things again and reach out to our field team for any assistance possible. Again, we do apologize about the experience and any inconvenience it has caused. We do greatly appreciate your valued Mediacom business and hope we can service your new home. If you have any further concerns or such please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed June 6, 2020
First repairman did not fix l. Said had to order a new box. Also I told him I wanted the tv moved. He charged me for moving the tv but DID NOT move it. Maybe slide over on the dresser to look at the box which had been struck by lightning. He said was coming back with new box but did not. I called and they sent another repairman. He fixed by using 6 cables that only one had been needed before.??? NOT HAPPY WITH ANY REPAIRMAN THAT HAS EVER BEEN SENT. Three different times. I called and they are suppose to refund charge for moving tv. I am not holding my breath till till that is done. You can count me as a customer you may not have much longer.
Good afternoon Jane,
We sincerely apologize about your experience and any service issues that you were experiencing. Are services working okay now? If not, we can always further troubleshoot with you or schedule a follow up visit if needed. Upon looking at the account, it looks like the service fee was waived as of 06/01. We hope all is well. Please reach out to us for any further assistance needed. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
I recently received a card in the mail offering internet with Mediacom for an amount less than what I was currently paying. I called the number and was signed up for the new amount. It was a simple transaction that was quickly completed.
Good morning Lynn,
Thank you for your review and your valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re able to save some money and that the transition process was easy. We hope service is working properly for you. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have wonderful day!
Thanks,Christian
Reviewed June 6, 2020
I am very unhappy with the charges from Mediacom. I have been with mediacom over 15 years. Every year the charges keep going up-and-up and up. I would like to know how to lower the bill from mediacom.
Good afternoon Lenyce,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you may have. Upon looking at the account, it looks like you’ve been grandfathered into a DVR and DTA package. To lower your cost, we would transition you to a TiVo system since we no longer have promotions that are built around DVRs and DTAs (digital adapters). The TiVo system would provide you the DVR capability, video-on-demand, smart apps such as Netflix, Hulu, and more, and all the other units would be DVRs too. If this is something you might be interested in, please reach out to us anytime by calling 855-633-4226 or text us at 66554. We look forward to hearing from you and hope you have a wonderful day!
Thanks,Christian
Updated review: Aug. 3, 2020
They tried as hard any anybody would.
Original Review: June 6, 2020
The young man was very nice but we gave up 2 days getting hooked up. First day internet was installed and it is great. At End of second day he came back and hooked up tv. Three calls to your number by me later, after he had left, and we were set. He did not pair remote with tv, next a blast to get all of our channels as were only getting basic and third a blast as the channels kept being lost and we would have to restart. Nice people helped at customer service. We are now fine.
Good afternoon Beverly,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any install and service issues that you were experiencing. We hope things are fine now but if not, we are always here to help. We can further troubleshoot with you or schedule a follow up service visit if needed. Please call us anytime at 855-633-4226 or text us at 66554 if you need us. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
Fast and efficient! Love Mediacom! Installer was very nice and helpful. When I first called about getting my internet set up, they explained everything to me and help me with getting set up for the right amount of gigs to suit my household.
Good morning Sydney,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives and installer technician were very helpful in setting up service for you. We hope things are going well and that your experience has been positive. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Both my wife and I are teachers. We had to teach virtually for 2 months during the fake pandemic. Our virtual meetings kept being dropped due to our internet. For the majority of May I asked Mediacom to upgrade my internet speed to the next highest level, and I saw no difference. Virtual meetings were dropped/interrupted by constant buffering issues.
Good afternoon Dwight,
We sincerely apologize about any service issues that you might be experiencing. If there has been no improvements even with increasing service bandwidth, may we send a service technician out to your residence to further diagnose the issue? We will conduct any necessary repairs as needed and hope we can provide you with a resolution. We look forward to hearing from you. To set that up, please call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
I can honestly say that Mediacom is the best provider. The staff is friendly and knowledgeable. The tech are respectable and quick and make sure that you as the consumer know how everything works before they leave. Great job!!!
Good afternoon Toyia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been friendly, knowledgeable, and always check to make sure things are working before leaving. We hope everything has been well. If you need any help with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Was experiencing issues with the Internet cutting out randomly. Reset the coaxial cable and seems to have fixed the issue temporarily. Appreciated the help from the customer service agent and hope I will not have any other problems in the future with my connection.
Good afternoon Kenny,
We sincerely apologize about any service issues that you were or are experiencing. We are always here to help. We can troubleshoot with you or schedule a service visit if you want. Please reach out to us anytime. You can call us at 855-633-4226 or text us at 66554. As always, we appreciate your review and valued Mediacom business. We hope you have a nice day!
Thanks,Christian
Reviewed June 6, 2020
Re config internet modem. My NetGear was removed in hopes of reducing internet connectivity issues. We are still getting drops in connectivity while removing our router. Your modem now is modem router CS and wifi. We have a service appointment end of June. Our internet service is not acceptable. This review is praising great support. BUT internet is not stable. Not 100% available.
Good afternoon Greg,
We sincerely apologize about any service issues that you have been experiencing. I want to thank you for taking my call today. We will keep working on trying to acquire a sooner appointment date for you so we can hopefully reach a full resolve. We will keep you updated and keep in touch. As always, we appreciate your valued Mediacom business. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
When promotional programs end. To retain loyal customers, your customer service should have the tools to help customers not go into debt to keep the service. Check with SiriusXM, they offer new programs when old ones expire. Mediacom just says "No" you like what you got or go somewhere else.
Good afternoon Terri,
We sincerely apologize about any pricing concerns that you may have. We do try our best to keep our service rates low while being able to provide a high-quality product that is consistent and reliable to the consumer. Upon looking at the account, your promotion is still good for around 9-months. If you would like after that time, we can see if we can help reduce your service rate again. We appreciate the feedback and will keep you updated if we have any lower pricing options available to you. Please call us anytime to also inquire at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
The young gentleman was very pleasant. And very good about making sure everything worked. Excellent customer service. My service was connected in no time at all. I like how Medicom calls to make sure your home. And they are on the way.
Good afternoon Renita,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives and service technician were very pleasant. We hope everything has been well. If you have any troubles at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
This guy was great. He helped me out tremendously. Very friendly and he didn’t give up. I am very appreciative to this guy. He helped me get online so I can play games and have fun with my friends far away.
Good afternoon Patrick,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our tech support representative was friendly and helped assist you so that you could play games online with your friends whom are far away. We are always here to help and hope all has been well since then. Please reach out to us anytime if you need further assistance. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Talked to machine then person. The person that was on the phone was very knowledgeable. He gave me the information that I needed to fix the problem and stayed on the line until it was fixed. This was the third time that I called on the same problem. The first person that I talked to told me that there was an outage in our area which was false it was north of Effingham. The second lady helped me fix the problem. She knowledgeable and stayed on the line until the problem was solved. Now all I have to do is unplug and disconnect the modem from the coax for 3 minutes then reconnect the modem and it’s fixed. I’m thinking that there may be something wrong with the modem.
Good afternoon William,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you’re experiencing. If you would like, we can mail you a modem in the mail and a return kit for the original modem if that is something you would like us to do. Also, we can send out a service technician out to your home to further diagnose any factors causing you any intermittent issues. Please call us anytime at 855-633-4226 or text us at 66554 for any assistance needed. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
Service was quick and cable was buried within a week. The service people were very pleasant and easy to work with. They were right on time and restored our service within a matter of minutes. Extremely friendly service people that cared about their customers. Thank you.
Good afternoon Gardner family,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service was quick, that the cable was buried within a week, and that the representatives that you interacted with were very pleasant. We hope all has been well. We are always here to help. If you have any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed June 6, 2020
Tech called before coming was only 5 mins or so behind schedule. At first said he couldn't install the cable because it had to be put under driveway. But was told he could do a temporary one, which was a relief because I had traveled 4 hours to get there. It was permanently installed underground within a week.
Good afternoon Mike,
We are happy to hear that the technician installer was able to place a temporary line down so that you could acquire service and that it was permanently installed underground within a week. We hope things have been well since. If you need any assistance at all from us, please reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have nice day!
Thanks,Christian
Reviewed June 6, 2020
Jordan did a fantastic and thorough job of setting us up and explaining everything. He also noticed we needed outside work done on our box/lines and set up an appointment for that. He went above and beyond. He is very personable and is concerned with doing a great job.
Good afternoon Linda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the technician Jordan did a fantastic job on setting up your service and that he was very personable. We will make sure to compliment him. We hope everything has been well since and that your experience has been positive. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
We recently had a lightning strike which cooked our modem, I called in and you were nice enough to overnight me a new one which I hooked up and called in to your service and you activated. I found that line was not grounded coming into house, grounding adapter was there but wire to ground rod was not there. Hopefully this will stop any other problems. I tried putting on a lightning inline suppressor, it would let internet thru but it would not let phone thru. I thought that you did a great job sending me the modem and reactivating and I do enjoy your internet and phone service. Thank you.
Good afternoon Anthony,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were or still are experiencing. We are happy to hear that our representatives were able to overnight you a service modem. If you are still having service issues after the modem swap, would you like us to send a service technician out to your home to further diagnose things? Please let us know. Call us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
My television wouldn't work and I called Mediacom and the lady had to reset the modem and it took about 3-4 minutes and all is fine. Very helpful associate!! The television would not work right and after trying myself to fix it, I couldn't and finally called the Mediacom number in the phone book and the lady associate that I talked to said "no problem", I think I can fix it from here and she did!
Good afternoon Gene,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear that the representative was very helpful, kind, and assisted in resolving the issue you were having. We are always here to help. If you have any further problems, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I had to get internet in order to work from home during this time. I took a 1/2 day off to be home to have the tech come connect the service. I have had poor connection issues the whole time...dropping connections, not connecting etc. I just thought this was par for the course as I had heard Mediacom does not have the best service. Then it went out on a Saturday and I could not get back on. I was on the phone for over 2 hours with service on the phone. They needed to schedule a tech to come to my home but could not get anyone you til Wednesday. I am unable to work if I do not have internet. I was able to get it move to Tuesday between 1-5. So another 2 days off work because of my service.
The man who came was AWESOME! He changed a “filter” and checked the outside line. When he came back in he was appalled. The cable was barely together, the adapter was corroded and rusted. I have lived in the same home since 1996. When they came to hook up my internet initially, the tech did not check and replace any outside cables. No wonder my service was terrible. I am appalled that this is the service I received at the initial set up of my service. I paid over $250.00 for my 1st month of service to have crap! I am hoping that someone is crediting my account for any installation fees or service fees. This is awful customer service! The man who came the other day was going to take the cable and adapter back with him as he has never seen something this bad in the 5 years he has worked there.
Good afternoon Tracy,
We sincerely apologize about your experience and any service issues that you had. Upon looking at the account, it looks like you had internet service installed on 03/26. There was then an initiated appointment created on 05/30 and then our service tech came out on 06/02 to conduct any necessary service repairs. Has the service been working properly since then? If so, that is great but if not please reach out to us anytime so we can further assist. We will put in a request to waive the service charge of $49.00 that was posted on 03/26. If you have any further issues or concerns, please call us anytime at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Original Review: June 6, 2020
I have had trouble with cable since having it installed in January. Three technicians have been to my house to work on it. The first technician had only been on the job three days. I had problems so another technician was sent to my house and he totally moved everything. It worked for awhile and then problems occurred again. A third technician came about two weeks ago. He showed me how to go to Menu, Settings, etc. so far I am not having problems.
Good afternoon Kim,
We sincerely apologize about your experience and any service issues that you were having. We hope to provide you with consistent and reliable services. Are services working okay? If not, please reach out to us anytime. We can further troubleshoot with you or schedule a follow up visit whenever you might be free. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed June 6, 2020
No calls back, still no credits 4 bills, no service 2.5 mo. 7 calls 2 boxes 2 equip sent back, box came only 2 pcs of bubble wrap 4, 3 boxes equip. Recording are still jacked up. We drop signal 2xs wk.
Good afternoon Karyn,
We sincerely apologize about any service issues that you still might be experiencing. I have checked things remotely. Registration and coding look proper. We want to make sure that there are no ethernet cables from the modem to any of the cable boxes. If you’re still having issues, may we schedule a follow up visit for you? It looks like the last time we were out there, was around 05/14 where a third-party power company was working in the area too. Please reach out to us so we can set that up and help acquire a resolve for you. Call us anytime at 855-633-4226 or text us at 66554. We look forward to hearing from you and hope you have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
From start to finish it was very easy. Everyone knew what was going on. There is no confusion on anything. The pricing was perfect. The service was excellent. Representative that came out was very kind and courteous and efficient with time used wisely and explained everything to me very well.
Good afternoon Tamie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the pricing cost was affordable, that the service has been excellent, and that our representatives have been very kind. We hope all is still well. We are here to help. If you have any troubles at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed June 6, 2020
Everybody was nice, installers bent over backwards to make sure I was satisfied with my service. Customer service was great, but don't like automated texts. So unpersonable, and stops responding when you are in middle of explaining problem. Other than that it's great.
Good afternoon Alan,
We are happy to hear that our representatives were nice and made sure you were satisfied with the service. We hope things have been well. We are always here to help if you have any issues. You can call us anytime at 855-633-4226. As always, we appreciate your review and valued Mediacom business. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I’m very disgusted and displeased with how this situation was handled. We’ve been lied to numerous times. From the agent that answered to two managers. Our issue still isn’t resolved. I chose to be a customer of Mediacom and with has transpired, I will soon be shopping around for both a different internet provider as well as cable.
Good afternoon Brenda,
We sincerely apologize about your experience and any issues that are still persisting. Upon looking at the account, our service log shows completed service work done on 06/05 and then again on 06/14. What type of service issue are you still having? We hope to help and look forward to hearing from you. Please call us anytime at 855-633-4226 or text us at 66554 to further troubleshoot or have us setup a follow up visit for you. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
Have been having problems with updated speed, was given a different and used modem, still have problems after shutting down devices not in use. When I try to call, I have to go through way too much recorded useless info, might get a person, whom I can't understand, who also ends up not being able to help, I ask to be rerouted to a specific tech person, yet they can't do that...yet some have...if I had other options for service in my area, I'd switch. It's not the person who came to my home, it's the product.
Good afternoon Rhonda,
We sincerely apologize about your experience and any ongoing service issues that you might be experiencing. If basic troubleshooting such as power cycling the modem/router and then testing speeds with a LAN cable (no VPN) make no improvements, we would like to create a follow up visit for you if we may. Since the modem has been replaced, we will look for any other variables that could be contributing to the service issues that you are having. Please let us know if we can set that up for you. Call us anytime at 855-633-4226 or text us at 66554. We look forward to hearing from you and assisting you. We greatly appreciate your valued Mediacom business, have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
Disastrous installation. It took over three months for me to get Mediacom cable. I had 35 contacts with Mediacom people by phone or in person, with several visits, three different trucks on the final day of installation, and two police men making sure it would go in Without trouble from my neighbor, whose property the cable had to cross. I was told to document each contact and activity which I did in three separate pages of type if anyone would like to see it! Each part of Mediacom had no idea what the other parts were doing, which seems to be the biggest problem. No one was in charge. It seems to be working OK, but not as strong as when we started. For more information, call **. Grabill IN 46741.
Good afternoon Paul,
We sincerely apologize about the issues you had with the initial installation and any delays that occurred. Upon looking at the account, it looks like we had to run a temp line and conduct a pre-bury. It seems there was some difficulties there due to an easement issue with the neighbor. We will relay the feedback that you have provided to the proper teams and hope to avoid any instances as such in the future. We are happy to hear that service has finally been installed and that service seems to be working okay. We have keyed in a request to see if we can get the install waived. If you have any further concerns or issues, please call us anytime at 855-633-4226 or text us at 66554 for further assistance. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
The technician was very helpful when I asked about blocking On Demand purchases. He walked me through the steps as I did them. Then he said we should "test" it, so we did. It worked had worked, because I was not allowed to buy a movie without entering the PIN I had chosen.
Good afternoon Joanne,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the technician was very helpful in assisting you to turn off or block video-on-demand purchases. We hope all has been well since. We are always here to help. Please call us anytime at 855-633-4226 or text us at 66554 if you need any further assistance with anything. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
The customer service representatives at Mediacom are always helpful, patient, courteous and ALWAYS treat my calls as a priority. I'm very happy with my Mediacom service and even the technicians, when needed, are on time, knowledgeable, and professional. I'm a very happy Mediacom customer!
Good afternoon Arety,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have always been helpful, patient, and courteous. We hope all is well and that your experience thus far has been positive. We are always here to help. Call us anytime at 855-633-4226 or text us at 66554 if you have any problems. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 6, 2020
My service on 2 of my tv repeatedly goes off. I'd tried resetting, it works for a while but always goes back off eventually. The wifi works half the time. I'd had servicemen come out numerous times still I have a problem.
Good afternoon Doris,
We sincerely apologize about any service issues that you might still be experiencing. If basic troubleshooting hasn’t helped, would we be able to create a follow up service visit for you? It looks like the last time we had a service technician out to your home was around 03/12. Please reach out to us anytime so we can set that up and further assist. Call us at 855-633-4226 or text us at 66554. We look forward to hearing from you and appreciate your valued Mediacom business. We hope you have a great weekend!
Thanks,Christian
Reviewed June 6, 2020
I am sorry I do not remember the name of the woman who assisted me. She was very kind & knowledgeable about the Internet upgrade process. I appreciate her help very much. She eased my frustration! Also, my internet is working well.
Good afternoon Michelle,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative you interacted with was very kind, knowledgeable, and eased the frustration you had during that time. We hope everything is still well. If you have any further issues, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I have had constant issues with my internet. I get the run around, several techs out to my house, modem replaced, cable to pedestal replaced, still issues. You know you have people with no choices, but my phone internet is faster that your crappy service, as soon as there is another option I am gone.
Good afternoon Shane,
We sincerely apologize about your experience and any service issues that you might still be experiencing. Upon looking at the account, we do see that you’re subscribed to our 500 mbps service. To test speeds, we do recommend testing with a CAT5e ethernet cable or higher to a wired device such as a desktop or laptop. We do suggest bypassing any wireless router, VPN, or proxy to provide accurate test readings that are coming directly from the service. Our last service technician noted that you have a new drop line, all new wiring, no noise, no splitters, and that your modem is new. If issues are still persisting, we can always troubleshoot with you or create a follow up visit if you allow. We look forwarding to hearing from you and assisting you. Please call us anytime at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed June 6, 2020
I've been with your service for over a year and I'm very pleased. Anytime I have a problem it is resolved promptly. I would highly recommend this service to everyone that I know. The people are very helpful and very kind.
Good afternoon Jennifer,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the service and that you would recommend our company to others. We are always here to help and hope to make your experience a positive one. Please call us anytime at 855-633-4226 or text us at 66554 if you have any issues at all. We hope you have a great day!
Thanks,Christian
Updated review: Aug. 3, 2020
Everything has been taken care of. It was a misunderstanding of me trying to understand the bill.
Original Review: June 6, 2020
???The price that I received when signing up does not match what I was told. A lot of extra items added on. Just want basic cable. Had to have installer come back because he told us needed higher high speed and didn't install it the first time.
Good afternoon Roger,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any issues that you’re experiencing. Upon looking at the Mediacom account, we only see that you have internet service through us. It is a 60 mbps service priced at $42.30 which is a promotional rate. We are not seeing that you have cable service with us. Do you think you might have us mistaken with a different company? Please call us anytime at 855-633-4226 or text us at 66554 to discuss things further. We hope you have a nice day!
Thanks,Christian
Updated review: Aug. 4, 2020
After Mediacom provided a new piece of equipment, there was a huge improvement in service.
Original Review: June 6, 2020
The installation process was a nightmare. The technician was inexperienced for this community. First appt - he left with only wifi installed, no cable. Next appt - a tech was a no show. Third appt - the technician did finally get cable working. We added on HBO and HBO GO did not work, it kept timing out or it was unavailable. We cancelled HBO. Cable seems to be working okay, but WiFi streaming has occasional delays.
Good Afternoon Lisa,
We do apologize you had a poor installation experience. You have stated your cable seems to be working fine but you are still having WiFi issues streaming. If you are still experiencing these problems, please contact our customer care department or text Molli (66554) for further assistance. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed June 4, 2020
We both started working at home and needed to assure we had enough data and internet speed. Representative was very helpful and even was able to move us to a less costly plan. She was friendly and competent. Thank you.
Good afternoon Rhonda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative was very helpful and able to assist in reducing your service rate. We hope all has been well since. If you have any problems at all, please don’t hesitate to reach out to us. Call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 3, 2020
I had Mediacom before and then, their rates went up. I went with another provider but I went back to them. It usually takes a while to get ahold of somebody when you try to call them. They should have more customer service people available so you’re not on hold for a long time when trying to call through. But they had a special community representative that I talked to when I signed up most recently, and that person was able to give some better rates and was good to work with. Also, they have a faster speed internet than some of the other providers. I recently moved to a new house and city though, and they don’t have any options for internet other than CenturyLink. So, I discontinued Mediacom.
Good afternoon Jerry,
Thank you for your review and prior valued Mediacom business as it is greatly appreciated. We are sad to see you go. We really do appreciate the feedback that you have provided and will use that information to improve all aspects Mediacom. We hope all is well for you. We hope in the future we can do business with you again. If you ever need us, please call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed June 2, 2020
For several years, I reported multiple calls to Mediacom with my service. I work remotely from home and service availability was very important for my job. Everyone I worked with at Mediacom was friendly and polite. Unfortunately, no one was able to permanently resolve the issues at my address. Some months it would be fine. Other months I would place 8-10 calls over the course of the month and reboot my Modem 100 times. If I had to estimate I would say that there was in the range of 30-50 support calls with at least 20 on site support technicians.
Mediacom speed is great when it is working. However, I had too many issues attempting to do my job from home and running into dropped packets, poor downstream or upstream rates, or no service at all. I have a second account with Mediacom at a different address and am having the same issues at that location as well. I have cancelled Mediacom for a much slower speed DSL connection that has been 100% reliable over the last 3 months and could not be happier with the loss of speed due to the fact that I can use my service whenever I want to do so.
Good afternoon William,
We sincerely apologize about your experience and any service issues that were persisting. We are sad to have lost you as a valued Mediacom customer but happy that you’re now able to acquire reliable services to be able to work from home. We value your feedback and strive to make improvements in all aspects Mediacom every day. If all basic troubleshooting was done such as bypassing a router and making sure no vpn/proxy was involved, then you did all you could. If you ever decide to reacquire our internet service in the future, we hope we would be able to provide you with a more positive experience. If you have any further concerns or questions, please reach out to us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed June 1, 2020
I had somebody come and look at the cable on my third-floor bedroom. He got it all fixed and taken care of quickly. He also helped me with a few other things. The quality of service I got was very good. Exactly what I was looking for. Also, I'm happier now that we got a reduced rate. It was expensive prior to that.
Good afternoon James,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the quality of service has been good and that you were able to acquire a reduced service rate. We hope all is well. If you have any problems at all, please call us at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 29, 2020
Mediacom was the only cable available when we found them and we’ve been using them for at least 20 years. They are okay and I haven't had any run-ins with them. We're moving to Altoona though and we're disappointed that Mediacom isn't out there.
Good morning Cherly,
Thank you for your review and valued Mediacom business as it is greatly appreciated. May we ask what is the new address you are moving to? We can double check our system to see if your new address is serviceable by Mediacom. We look forward to hearing from you. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 28, 2020
Mediacom was the cheapest at the time I decide to use them. Their sales reps have been fine. We've got a bundle that includes the internet, landline, and cable. We have a family bundle package of the regular TV shows. The service quality is good but how I use Mediacon's services is very limited. My biggest complaint is the price. Otherwise, my experience has been okay.
Good afternoon Debra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service quality is good but do apologize about any pricing concerns that you may have. Upon looking at the account, it looks like the current promotion you’re in is still good for about 10-months. If we acquire any lower priced bundles, we will let you know. You can always inquire anytime too by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 27, 2020
I called Mediacom to get internet. In today's world of security concerns from hackers to large companies I do not share my s.s. number with anyone, and haven't since the 1990's, other than the IRS and Employers which is who it is meant for. Nor does my drivers license have anything to do with my internet connection. It's also private information for legally driving my car, not getting a internet connection. I offered to set up a private password, use my phone number, email address, they insisted on receiving private information that was not meant for them. I consented and gave them my drivers license number under protest.
When the tech came, he was a good guy! However, I had to climb up into the attic because his "workmans comp wouldn't allow him to." So I did. A few minutes later he comes and tells me there is another problem, he needs to run a wire from here to there but Mediacom would not allow him to do that either. He said it's no big deal and will only take a electrician 5 minutes to accomplish but Mediacom wouldn't allow him to do it. So he leaves after I paid $190 for the install I didn't get. He said the company would call me, they never did. So I called them to complain and get my $190 back. The first agent was very rude, refused to listen to my complaints and hung up on me. So I called back, got another supervisor who put me on hold for a long time and then hung up on me also.
I called back a 3rd time and finally got someone, non-confrontational, that would hear me out, apologized, refunded my money and deleted my private information from their system. That was all I was ever asking for. I will never do business with these people again and I highly recommend other carriers. I called a local service provider and was treated like a King, they bent over backwards treating me with respect. Not with Mediacom, customer satisfaction and customer courtesy apparently means nothing to them!
Good afternoon Roger,
We sincerely apologize about your experience with our company. For our connect orders, we do ask for at least (1) identification number such as a social security number or a driver’s license number. This is normally for billing purposes such as trying to track a customer that may have an outstanding debt balance or unreturned equipment. We will relay the feedback that you have provided to the proper teams to avoid instances as such in the future and to make improvements in all aspects Mediacom. Again, we sincerely apologize about the experience and are very sad that it was not a positive one. If anything changes in the future, we would love to reacquire your valued business and hopefully provide you a positive experience the next time. If you have any further concerns or such, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 27, 2020
Mediacom has always been very reliable as far as the internet goes. We had an issue about three or four years ago. We lost connection and the guy that came out was super great. When he diagnosed it, it ended up being the squirrels had chewed through the coax cable that was connected at the pole there. The rates are a little bit steep compared with some other markets. But other than that, it's been a great service.
Good afternoon Jeff,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been very reliable and hope that all is well. We are always here to help address any concerns you might have with the service or service pricing. Please call or text us anytime. You can call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 23, 2020
Awesome. Fast. Better than Frontier any day. Wish we had done the switch sooner. What were we waiting for - a pandemic? Blazing speed. Faster than I thought. Easy installation. Smooth ordering. Now my friends want to come over and use my internet. That never happened before.
Good morning Paul,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation process was easy and that the service is working properly. We hope your experience continues to be a positive one. If you have any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 18, 2020
I have had issues with my upload for months. I've had multiple technicians service my residence. I've had my modem replaced, new lines installed. And they tell me there is no problem when I have an upload of 1 and a download of 50. I pay for the one gig package, this is completely unacceptable and they refuse to have a maintenance team service the area because they don't think there is an issue. I desperately need upload for my business that I run from my residential location. This is affecting my livelihood, and I feel like this is theft! How can I make Mediacom give me the service I'm paying for.
Good afternoon Quinton,
We sincerely apologize about any ongoing issues that you might still be experiencing. If you’re testing directly from the modem with a CAT5e ethernet cable or higher, bypassing any wireless router, and no VPN/proxy then we would want to check things back out for you. Upon looking at the account, signals are in range and we don’t see any analytical tickets for the area. We will double check with our field team to see if they aware of any area or maintenance issues. If there are none, would we be able to schedule a visit to come out to your residence since we haven’t been out three since April if possible? We look forward to hearing from you and assisting you. Call us anytime to setup an appointment at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a great day!
Thanks,Christian
Reviewed May 18, 2020
We have loved Mediacom, but since we upgraded months ago, our internet is very slow. Our iPads and even phones have trouble loading. We have a new modem/router. Not sure what’s going on. We are suppose to have gaming speed.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issue that you might be experiencing. If basic troubleshooting has been conducted with the modem and router, we would like to check things out for you. May we schedule a service technician to come out to your home? We will diagnose the issue and conduct any necessary repairs as needed. We look forward to hearing from you and assisting you. Call us anytime at 855-633-4226 or text us at 66554 to set that up. We hope you have a great day!
Thanks,Christian
Reviewed May 17, 2020
The customer service reps all work off the same script so I never get anywhere when I call about pricing and plans. I get the "We are sorry. Is there anything else I can help you with?". Not once has any of them actually did something for me. But like I said the reps are fine, professional just unhelpful.
Good Afternoon Shevila,
I have attempted to call and left messages for you. Shevila the program you have now is back from 2018. Since are rates have increased even are promotions, we have would raise you price by $30.00. I would investigate the first of May 2021 with us again and see if the promotional rates are better next year. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 17, 2020
The employees and representatives of Mediacom have almost always been very helpful and considerate. My latest problem was my printer couldn't access the WiFi after a new Xstream router was recently installed. My problem was solved with one easy phone call. Thanks again!
Good afternoon Thomas,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been very helpful, considerate, and able to assist you in the issue you were having. We hope everything is still working properly. If you have any further issues, don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 16, 2020
My experience has been fair. Starting off with the bad. I believe it is unfair to charge someone a full activation fee for moving a door away or even moving in the same complex. I am in the military and moved twice in a month and had to pay over $100 twice just for somebody to move my internet box 20ft and plug it in. To leave off on a good note, the services such as texting with quick replies are great. So far the reps I have spoken to are also great. Service was rocky with outages in the beginning, but have not had an issue in months.
Good afternoon Noel,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about the transfer fee, especially if it was moving a door away. I will put in a request to see if there is any way we might be able to waive it for you. We are happy to hear that our representatives have been kind to you, communicate, and that service has been okay now. If you have any further concerns or questions, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 16, 2020
I can pay off bill then next bill has two months charges. How? The next thing is the poor service. My tv which we watch Dish anywhere on is always buffering. It’s such poor service we can’t hardly enjoy it. We are watching in another room since I had my hip replacement and it doesn’t have a cable connect but we are using dish everywhere! It’s extremely bad at night. Terrible service at such a high price!
Good Afternoon Charisse,
Thank you for taking my call today and letting me explain your billing information for you. I hope that gives you a clearer understanding. I know especially this year things are crazy, and it is sometimes hard to keep track. It was a pleasure speaking with you today. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 15, 2020
Mediacom Cable has been good service for me and they got a nice price for me for right now. They gave me the plan that I can use for searching stuff and the computer for work. The guy who went to install the cable was nice. And it took an hour to install which was a good timeframe.
Good morning Maynor,
Thank you for your review and valued Mediaom business as it is greatly appreciated. We are happy to hear that our representatives have been kind to you. It is also great to hear that the service rate is affordable and within your budget. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed May 15, 2020
Had problems several times with tiling and picture blacking out on tv with the large cable box. Asked to have a new one sent to see if this would solve our problem. The agent was very kind, nice, courteous, and professional. The transaction was done quickly.
Good afternoon Donna,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our agent was kind, courteous, professional, and able to send you a replacement cable unit. We hope service has been working fine since then. If not, please reach out to us anytime so we can further troubleshoot or schedule a service visit for you. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed May 14, 2020
I recently got a new promotion on my account. I was charged $122.00 extra on my bill for a reinstatement fee. I called and the charge will be taken off next months bill. I understand mistakes can occur but I expected the charge to be removed immediately. An extra 122 can be troublesome during these times.
Good afternoon William,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do apologize about any fee incurred in error. Upon looking at the account, it looks like it was waived on 05/12/2020 in our system. We hope things have been okay since. Again, we do apologize about the issue. If you have any further concerns or such, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 14, 2020
The rep answered all my question and was very nice and friendly. Very patient with me as well. Thanks again. Mediacom rocks!!!! Please give that rep a raise because they are awesome. Let the rep know to continue to be that wonderful nice person.
Good afternoon Courtney,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representative was very nice, friendly, patient, and able to answer all your questions. We will try our best to find out who that was and provide them a compliment. We hope all is well. If you have any issues at all, please don’t hesitate to reach out to us. We hope you have a great day!
Thanks,Christian
Reviewed May 14, 2020
Mediacom has been amazing. Dave been muffled. It works with me and me on my schedule is for setting up the appointment. They've been thorough. They went above and beyond their job to make sure that I was able to have internet. Good morning.
Good afternoon Robin,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience thus far has been positive. We hope all is well. If you have any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed May 14, 2020
I pay for 100 megabytes per second service. On average throughout the month I have maybe one to two days of 100 megabytes per second service. The rest of the days I get about 20 megabytes per second service and I still have to pay $80 a month for service whether or not I have service which on most months there's at least three days out of the month where I don't even have service. Anywhere else in the world if I go and I order something that is advertised as such I will get that product as such. Apparently it doesn't work that way with internet. If I go to Pizza Hut and order a large pizza I know that I will come home with a large pizza unlike Mediacom where if I went to Mediacom and ordered a large pizza I would come home with 7 slices out of 8 of a medium Pizza.
Good Afternoon Kyle,
Thank you for taking my call today. Kyle you stated you had purchased a mesh router. Since you have been using the mesh router your service has been working great. When you stated it was working well in your garage, I knew you had made a great choice. I have heard great things about the mesh routers for people that need to cover a larger space. I did turn our WiFi off as we talked about. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 14, 2020
I use Mediacom Cable for the cable. My mom is 102 and she loves her spiritual channels. She got on that cable one station on TV from 9:00 to 5:00. Then she watches Judge Judy, and then she watches Gunsmoke. And when that went out, she was done with the TV. Sometimes, in the afternoon, when I’m trying to watch 136, there would be little lines and the picture would have two or three different lines. There are squiggly and straight lines but it’d be mixed up. Then late at night and in the afternoon at about 7:00 or 8:00, the picture becomes clear. Other than that, everything has been fine. Their sales team is doing a good job. And I liked that Mediacom keeps adding new stations. I just found INSP, which is a new station.
Good afternoon Margie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that things have been fine and that you’re enjoying the new programming. We do want to apologize about any service issues you’re experience though. We can always troubleshoot with you or schedule a service visit to check things out if you would like. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed May 13, 2020
I had to have my cable replaced in my yard, Julie came out marked all cables and lines, when they were digging out the driveway the cable was cut because whoever you hired did not even come close to laying it straight and not one person ever told us that you stay 24 inches away from the flags, that's insane. You have a machine to locate them and yet 2 feet on either side is a total of 4 feet. If you can't get better help than this then don't send these people out. Do it yourself,
Good Afternoon Wayne,
We apologize for any inconvenience you have had with getting your cable buried. Was there any damage that you had to repair? I do not show a damage claim on my end. If you have had damage that was done during the time your cable was buried, please contact Mediacom and we can fill out a damage report. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: May 13, 2020
Need help with setting up my remote with my new TV and did not get it done and I still need help. She was not very helpful and subjected that I have a service call for $49.95. My cable bill is all most $200.00 a month and have been with you since 1997 in Illinois and since 1992 in Iowa.
Good Afternoon Sandy,
Thank you for taking my call. I am sending you 5 of the new TiVo remotes and we found a different offer that will bring your billing down of your Mediacom services. When you receive your remotes please contact customer service and we will program the new remotes with you over the phone. Mediacom appreciates your business.Warmest Regards,
Beverley Hiett
Updated review: July 17, 2020
He was really great and I think he found the box on an old house he was working on and he came over and installed and it really surprised us and we were really happy with it.
Original Review: May 13, 2020
The cover to our cable box outside of our house was removed leaving exposed wires. We have received numerous promises fix this problem, but nothing has been resolved. We are getting increasingly frustrated that nothing have been resolved. I am worried that the wires are exposed to the elements and we will lose the connections.
Good Afternoon Susan,
I have you scheduled for a box replacement on June the 16th. As I had mentioned it should not require you to be home. I will reach out to you after the work has been completed and make sure all is well. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed May 13, 2020
The internet that I pay for is VERY slow and does not stay connected on multiple devices. I am ready to disconnect and go with a different company. Your service is unsatisfactory. It’s horrible. I cannot even do my work on my computer without the WiFi disconnecting.
Good Afternoon Justine,
Thank you for your feedback. My concern is you are stating multiple devices. You have the very basic internet 60 package that will only support about 2-4 devices. If you are using more than that it is a $10.00 difference to bump up to the Internet 100. You can try it and see if there is any improvement. If not, we can drop it back to the Internet 60. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: June 22, 2020
I was finally installed cable to my 2 tv's. Alex, the technician was very polite and knew what to do to finally get the job done. I wish I had had him for my first appointment. I was extremely impressed with him.
Original Review: May 13, 2020
Oct, 2019 I went to your Kendallville Indiana office and signed up to have Mediacom installed. I paid my fee and after 14 appointments I am not able to have Mediacom tv servicer. The reasons are too long to fit into a description. I have talked with customer service and each time they make a promise that is never kept. I could write a book on my experience and it is not good.
Good afternoon Barbara,
We sincerely apologize about your experience on trying to acquire Mediacom services. Upon looking at the account, we do see internet and phone service has been installed as of 04/09/20. We also see a pending service order to install video service set on 06/20/20 from 01:00 PM to 05:00 PM. We will keep an eye on it here and hope that everything with adding the video portion goes smoothly for you. Again, we sincerely apologize about any issues you experienced. We are always here to help and greatly appreciate your valued Mediacom business. Call us anytime 855-633-4226 or text us at 6655 if you have any further concerns. We hope you have a wonderful day!
Thanks,Christian
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com