Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,907,694 reviews on ConsumerAffairs are verified.
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Updated review: Oct. 29, 2020
This hurricane everything went smooth and had no problems.
Original Review: Sept. 5, 2020
The cable TV still has interruptions as did the dish service. I was told it would be a lot better. Internet is slow. Lots of bars but Facebook is slow. I had hoped for better. I do like the speak remote. I get less channels and miss Bloomberg. Business news.
Good Afternoon Charles,
Thank you for taking my call Charles. I am glad to hear everything is now working fine with your service. I understand you were also impacted by Hurricane Sally. I am glad to hear all is well with you. There will be automatic credits issued regarding adjustments for the storm outage you have incurred. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I called Mediacom about how high my bill was and talked to I asked if there was any way to get it down. I asked if they had a special that would help. He told me There was no special and there was nothing I could do. I told him my Mediacom bill was over 25 dollars more than my TV bill. He got testy and said there was nothing that could be done. I told him this was a good way to lose customers. Then I hung up. You are too high..
Good Afternoon Janet,
Thank you for taking my call. I am sorry if one of our associates were short in any way with you. I explained what the full price of the package would be. And you could call in the first week of June and revisit the offers we have for 2021. Even though your price increased it is still not at full cost. If you have any additional questions or concerns, please call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Overall customer service was Timely. Employee was accurate, trustworthy, and knowledgeable about the different components of my concern. As a customer I was completely satisfied with the service which was upgraded and effective immediately. Would recommend their service in an areas where it is available.
Good Afternoon Danielle,
Thank you for the wonderful review we are pleased you are happy with our Staff. I am glad they were efficient, trustworthy, and knowledgeable. Thank you for recommending Mediacom services. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
The modem shipped/installed is working poorly. The port 1 doesn’t not function consistently (have to “wiggle” line after plugging in) and had to try port 2, but that isn’t working well and cuts in and out all day long. The tech who installed modem also disconnected several splitters installed by a prior tech for the previous owner making several cable outlets no longer work. I can’t get another person to come out to fix issues until next week. Very disappointed regarding work and changes made to a system that had been working well.
Good Afternoon Corrine,
Thank you for taking my call. I apologize the equipment you had been provided was faulty. You have stated that the you have an AV company come in and set up everything for you and you have purchased your own modem and mesh system and your services are now working great. If you have any additional questions or concerns, please call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Disappointed that I had to deal with my internet service off for 10 hours and only receive a little over $3.00 credit when I called in. Just for the inconvenience of having to make a call should have been more of a better credit to my account. I thought that was being really slack towards me being a long time customer.
Good Afternoon Mr. and Mrs. Mike,
Thank you for taking my call. I do apologize for the outage. We are only able to credit you for the day adjustment. I do apologize your business is important to us. Think of the overall value we do provide per day is less than what most people pay for a specialty coffee. The internet provides you with access to information and communication to all over the world. I did review the outages in your area for the month of September and there were 2 days I adjusted you for according to the reports. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Very professional and efficient. You sent my bill to my home address where the mailbox is broken and I don't get mail instead of my billing address at general delivery at the post office. Your staff was very helpful and resent a new bill where it should have gone in the first place.
Good afternoon Bill,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the mix up and glad everything was resolved. We hope all is well and that you’re taking care. If any other issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 5, 2020
I like Mediacom internet. Good service. I wish I could afford cable and internet but I can't afford high speed internet and cable. Lower the price maybe I could. I wish there was a flat fee rate for local cable $19.99.
Good afternoon Nelson,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you might have. We try our best to keep services rates low while being able to provide great quality services. Please reach out to us anytime to inquire about our available packages and bundles. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thank you,Christian
Reviewed Sept. 5, 2020
My only complaint is that it took a whole week to get service and that is a long time to wait especially when both my husband and I are working from home and need to use internet daily. It was very inconvenient to have to go find coffee shops to sit and get wifi to be able to do your job particularly now with COVID.
Good afternoon Ana,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that all our representatives have been courteous and kind towards you when calling in for assistance. We do sincerely apologize about the down/wait time. We will strive to do better and hope all is well now. Again, please don’t hesitate to reach out to us anytime if any other problems persist. You may reach us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 5, 2020
I called because my internet was out much longer than my electricity. I only called to notify Mediacom that my service was still not on as I understood there were several variables regarding reconnection of internet, etc. The gentleman I spoke with was very courteous, knowledgeable, considerate and helpful. He put in a work order/ticket for my specific area due to the outage and my internet was up and running within a couple of days. I'm very pleased with my service thus far.
Good Evening Kelli,
Thank you for the review. I hope all is well with you and your family and everything is back to normal. I am happy you are pleased with your service. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I had Mediacom before. It was good then and it still is. The service moves faster than the other providers that I've used. The range stretches such that I can come outside my house and still be connected to the WiFi. The phone has reception and it's clear on both lines. Everybody is able to hear me versus when I had a cell phone service with another company, which was going in and out, losing connection. I do my schoolwork on the WiFi and we watch Netflix. We use the house phone and we use Mediacom for Fire Stick as well as different things on our TVs and our phones.
Good afternoon Lauryn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear services work well. We hope you’re taking care. Please reach out to us anytime if you need any assistance at all. We can be reached via phone at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 5, 2020
My daughter picked Mediacom for my internet. I had a great experience during installation and I liked the guy who set the service up for me. So far, the service has been fine.
Good Evening Elizabeth,
We thank you and your daughter for choosing Mediacom. I am glad you had a great experience with the technician during the installation process. I am pleased to hear you are enjoying the service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I was satisfied with the phone call to see about why my bill raised, but, I was not satisfied with my bill rising. I am a disabled widow, when I moved here 3 years ago my bill was 102. A mo. After a year it raised drastically, I called a lady said I would have a 2 year contract but it would be 144. A month. I told her that was a whole lot more than I paid in Wv for the same thing. She said that was the best she could do for family tv. It has been a year, now my bill came in at 161. And some change. I called again. They said I was told it would rise 20. I do not remember that at all. I know I can't afford it. The nice gentleman lowered it 10. I still am going to have to let something else go to pay it. I am under contract. When it's up I will go to something else. I can't afford this so no I am not satisfied. I get FS. And Medicaid. I should be buying groceries.
Good Afternoon Elaine,
Between programming costs and network operations the cost for providing service to our customers has increased. Unfortunately, those costs have been passed down to our customers. You are still under a promotion just not as low in price as the first year of the promotional offer. We always welcome our customers to check in for promotions annually. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
My representative was very helpful and professional. She answered my questions. We are moving out of state and she explained Xtream doesn't serve the state we're moving to. REALLY hope you can serve SE TX soon! Will miss the 100 mbps internet.
Good Evening Ronnie,
Thank you for your review. It would be great if were able to expand our territory to South East Texas. I hope you have had a safe move and you are enjoying your new home. You will be missed. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Our home was damaged, when a large tree fell on it, during the 08/10/2020 high wind storm in Iowa. We had no power. The roof and the main incoming electrical wiring in the attic had been damaged. When we contacted Mediacom about our situation, the first question we were asked if we had been injured and had a safe place to go. Mediacom placed our account on hold. We were informed that there would be no charge during the hold period. We were without power for 20 days. When power was restored, we contacted Mediacom that same day. While we were on the phone, our account was removed from the hold status. We verified that all activity was working as expected before the phone call ended. Mediacom expressed empathy for our being without power for 20 days. We were grateful that Mediacom was more than willing to work with us. Thank you.
Good Evening Michelle,
I am happy you could find a light in the storm during this time. How could we not be as accommodating as we could during this challenging time. We want to thank you and everyone in the Midwest for your patience in rebuilding the network in alot of our communities throughout the Midwest. This has been quite the year. I hope all is well with you and your family. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Arrived on scheduled time, fully explained what problem was and what he would do to correct; told me other workers would come the next day but they would only be working outside. He was very pleasant and professional in both appearance and demeanor.
Good Afternoon Frances,
Thank you for the compliment regarding are technician being very pleasant and professional in both appearance and demeanor. I am glad to hear he arrived on time, fully explained your problem, and offered you a resolution. You are allowing us into your home. We should be everything the technician was on your visit. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I am so very pleased with Mediacom TV and internet. I have not had one problem with it. The internet is fast and TV reception is excellent. Service people are very accommodating and quick to respond. The amount of channels you have for the price is a great deal.
Good Afternoon Monica,
We love when our customers express, they are pleased with their Mediacom services. You have stated the internet is fast and the TV reception is excellent. And the bonus you stated are staff is accommodating and quick to respond. These are all goals we strive to provide to you every day. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Still having same problem with internet. Early of a morning my internet is very weak sometimes non existent. It comes and goes. It improves by afternoon but the next morning and I am talking 5 o'clock in the morning it is poor. Have reset so many times I can't count. I left Frontier because of poor reception and initially was pleased with Mediacom but that is quickly changing. Seriously wish this problem could be resolved!
Good Afternoon Linda,
Thank you for taking my call. I am glad to hear that your service has improved. You stated it has been working well for about a month. We do apologize for the inconvenience you had with your past service issues. I am happy to hear it has been resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
The phone person was fantastic. I didn’t like the answer. When your bill goes $30.00 up a month it’s not good on a set income monthly. I would like to see benefits For retired Customers. I like the service. Just would like a better package.
Good Afternoon Bette,
Thank you for your review. I am glad you had a pleasant experience with our customer service representative. Unfortunately, the promotion you had increases in price on the second year. I always recommend calling back close to the 3rd year anniversary date. We can review the promotions and see if we can find you a better offer at that time. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I ordered the Mediacom internet online 8/24/2020. While ordering I made an appointment for install for Saturday 8/29/2020. I called to next day to explain that I knew I was far enough off the road that it would have to be buried and if at all possible we could not waste an afternoon waiting for a technician that would be great. They instantly told me that a technician had to come out and even if it did have to be buried they would have to spend ample amount of time drawing up a site plan. So I planned my Saturday afternoon to sit at my home between the hours of 12 and 5 PM.
530 come I have not heard anything from a Mediacom representative I called them. I was basically told that I was Again wrong and that they were operating off of central time and they have 30 more minutes to get there. 630 came and I called again which was an hour and a half past the window I was told. Not too long after that the technician showed up, walked about 15 feet from his vehicle, said that it had to be buried. There was nothing that he could do. Got in the vehicle and left and was on my property for a total of two minutes.
Good Evening Jodey,
Thank you for taking my call. I do apologize you had repeat visits until your service was installed. You have informed me service is now, “working great”. You have purchased a modem from us. When the modem arrives please return a call to Mediacom customer service or text Molli at 66554 so we can program the modem. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Installation - two men came to install the internet and tv. I had the tv before so it wasn’t too hard. They hooked up Every tablet and computer I have plus the phone. They Very carefully showed me the WiFi station and the password. They also hooked up the DVR. I very much appreciate them both. They also showed me where to hook up phone if I ever need it.
Good Afternoon Sally,
Thank you for the wonderful review. I am glad the gentleman that helped you showed you how to connect to your WIFI. With the gentleman helping connect your DVR and the rest of your devices your installation went smoothly. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Very pleased. No problems at all. The tech was very helpful, very friendly and very knowledgeable. I would recommend Mediacom to others. I have been a customer for over 20 years without significant problems and have always been very satisfied. I look forward to continued great service and great value and great products.
Good afternoon Chris,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re very pleased with our services and service representatives. We hope your experience continues to be positive. It is always a pleasure doing business with you. We hope all is well and that you’re taking care. If you come across any issues, please don’t hesitate to reach out to us. Contact us anytime by calling 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
Have not been able to work for 2 weeks. Which has cost me 1800 in revenue. That being said I am responsible for paying the bills but if your service is down and I can't work I can't get paid. Considering a civil suit for lost wages. To make things worse CSR blame my equipment for a known area issue. Instead of owning the issue.
Good Afternoon Jeremey,
Thank you for taking my call. You have stated service has improved but still a little sporadic. I have sent an email to the maintenance technicians you have been working with. I also have scheduled an appointment. Once I get more information, I will contact you on any work remaining in your area. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Ever since the Derecho stuck here in Des Moines Iowa, the wifi service has been horrible!!!! It's up for an hour or two then it's down for five minutes or more. OR it's up and down every two minutes or so!! Please fix this problem!!!
Good Afternoon Lynn,
Thank you for taking my call. When I ran a test it is coming back with possible modem trouble. I am sending you a Docsis 3.1 modem. When you receive the modem please call Mediacom customer service or text Molli at 66554 so we can program the modem for you. I will follow up with you in a couple of days to see if this has made any improvement for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
After signing up I opted for the higher speed 1000 gig lvl. I am only getting 500 wired and about half that wireless. Sometimes it is even less than that as slow as 10-15 mgbs dL. It is better to use my phone's LTE.
Good Afternoon Patrick,
I am sorry to hear you are having problems with your internet speeds. If you can please call Mediacom customer care or text Molli at 66554. We would be happy to schedule a technician visit for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Mediacom is a good company for rural America but you all need a Quad Play. Tv internet phone and home security. Update your internet to 2gigabits and. Add media apps like YouTube, Netflix and etc. and pay on your television with the app on your tv.
Good Afternoon Adam,
Thank you for your review. I am sorry we are not offering home security. If you have our TiVo service, you can login to your Netflix and YouTube account. They are separate companies so if you have a subscription with them. You would have to pay them independently. Hopefully in the future we can offer you more of what you are asking for. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Channel guide was not working. Also TiVo issue. Tech came and fixed it. Very professional. Got us running correctly. I have had problems in the past and always get good service when I call. I am happy with the service but would like fewer failures.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear that one of our service technicians was able to come out and fix any service issues you were having. We hope all is well and that you’re taking care. If any other issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 4, 2020
My bill had raised about $45 per month. That amount is beyond my budget. They allowed me to continue with Mediacom with an adjusted rate. The increase was not possible as a retired person on social security. I appreciate the willingness to understand and help me with this problem.
Good afternoon Mary,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our retention team was able to help lower your service rate so that it would stay within your budget. We hope all is well and that you’re taking care. If any other issues come up, please don’t hesitate to reach out to us. Contact us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
Storm of 10 Aug. On 11 Aug tree service arrived to clean tree damage, MidAmerican Energy cut both power line and Mediacom line for safety. Mediacom notify the same day by myself of cut line. It took two (2) weeks before anyone from Mediacom responded to make repairs!!
Good Afternoon Ron,
Thank you for taking my call. I am sorry after Derecho there were delays on repairs like the line you had to your home. I am glad to hear you are back up and working. We also discussed your problems with email. When you have the time. I would uninstall the bookmark for Mediacom email and reinstall back to your bookmarks. Hopefully this will help. If this does not, please call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Calling to downgrade my internet from a 100 dollar plus bill. The lady shared a 72$ dollar promotional to keep my internet the way it is. Still wanted to downgrade to 62$ a month but I appreciated the offer and she was professional and courteous. Service was timely too.
Good afternoon Daniel,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representative was professional, courteous, and timely. We hope that any issues or concerns you had were all resolved. If any issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 4, 2020
We had a bad storm and afterwards only 2 of our 3 TVs were working properly. We called Mediacom and the tech said that it was probably fried and just to buy a new one. I understand that this sometimes happens but why would we still be getting a few channels at all if it was fried?
Good Afternoon April,
I called and spoke to your husband about your television trouble. He stated he has not had the time yet to check the television. I recommended if he had an additional TV to swap the television in the room that is having the problem. If the swapped television does work fine. You will know it is the television. He agreed the technician stated it could be a bad QAM tuner in the television. You can either purchase a new television or rent a digital box to bring in all your channels. If you need any further assistance if you can please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
The technician went above and beyond what other technicians have done to correct the issue. He excelled in customer service, professionalism, and performing quality work. The technician placed additional equipment that should have been installed from the beginning, and replaced faulty equipment on the outside of our house. He secured the lines and placed a grounding line that has never been installed. He was great!!!
Good afternoon David,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that one of our service technicians went above and beyond in trying to repair any service issues you were experiencing. We will make sure to compliment the service technician. We hope everything has been well since and that you’re taking care. Please don’t hesitate to reach out to us if any other issues come up. Contact us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
We sadly had a poor experience setting up my daughter's room for virtual school. We needed a range expander for our wifi to work for her. A tech came in and installed but the very next day the signal remained the same as before the expander was installed. We called CS and were told we would have to wait a week until a tech could return and correct the install @ $49 to make it work. We could not wait so we purchased an expander from Best Buy which works fine. We missed the second appointment in spite of the fact my wife called back the instant and were told we would have to reschedule another week later. That did not sit too well either considering the whole deal was to get a signal for my daughter's education but the Best Buy expander solved it (and was less than the $49 for the hardware FYI).
I called CS and spoke to Charles who flat refused to refund the $49 for the installation and was adamant that it was too bad as the install was completed and working when the tech left our home!!!! WHAAAT?? Eventually, I called back and the person I spoke to was far more accomodating and understood CS and did refund the $49. And we have returned the expander to the local office to negate the $5- a month charge. We pay a LOT to you good folks each month for cable and internet, $200+ per month. And have done so for a few years now. I think Charles may need some additional training. His inflexibility and overall attitude is certainly not up to a standard that I know your management expects to provide to your customers. We are good for now and thank you for reading this. I send my best for a peaceful Labor Day weekend. Be well, Paul.
Good Afternoon Paul,
I do apologize the problems you have had with our WIFI 360. I am glad you have found an alternative that is working on boosting the internet service to reach your daughters room. I will forward the complaints you have had regarding the process. Mediacom appreciates your business. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Am not happy with rate change. $30 increase in one month. People on social security do not get a raise every month. I enjoy my services very much but if utilities go up like the cable will have to forgo cable. The girl could not find any programs that would not be more expensive. The people I talked to was very nice and accommodating.
Good Afternoon Nancy,
I show that the plan you are currently on was started on 08-22-19. All promotions we have unfortunately would be equal to the pricing you have in your second year. You are always welcome to call in and check our promotions. I would welcome you to call close to the third year, anniversary date of your plan. I do apologize we don't have any lower priced plans for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I have been calling multiple times for 3 weeks and keep getting runaround.... Thinking about switching to MetroNet like all of my neighbors. Customer service and response time is terrible... You are losing customers right and left. This is an unreasonable response time.
Good Afternoon Randy,
I do apologize for the delay on getting your cable line replaced. I do show the work has been completed. If you have any additional questions or concerns, please never hesitate to reach out to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Sept. 4, 2020
We moved here from Virginia into our home in Hertford NC, and have friends that highly recommended your organization for cable/internet/phone service. We had a scheduled appointment with a technician to set up our service on 25 August between 1 and 5pm. The technician arrived at 5pm and acted like he was in a hurry and was rushing around the house setting up the equipment. He told me our phone was connected, when I tried it, it wasn't working. He told me that he hooked it up and that was all he was supposed to do. After another hour of trying to hook up the equipment, he told me that he would have to come back the following morning to check the "tap" in the box out by the street to ensure there was a signal.
He returned the next morning and checked to find that there was no signal at the tap, that maintenance would have to come out to fix it, and it would take 48 hours. We received another call from your organization on 27 August stating that the tap had been fixed and that another appointment was scheduled from September 4th between 1 and 5pm. We requested if the date could be moved up, she rescheduled it for us to be on 30 August between 8am and noon. On 30 August, by 12pm the technician had not shown up.
We call your organization and the rep told us that the technician was at lunch and would be by before 1pm. The technician never showed up. We called your organization again at 1:30pm and was told that the technician stated he had came by our house and nobody was home. Our next appointment is now 7 September between 1 and 5pm.
I seriously frickin' doubt that anybody will show up that day either. Prove me wrong...PLEASE, prove me wrong. I have gone over a MONTH with no cable, internet or phone service in my home. I am getting nothing but a runaround from your technicians and customer service representatives. I want your business, but yet it seems you do not want ours.
I'm a new customer....and yet your organization acts like you do not care whatsoever if you get sevice set up at my house or not. I've had your equipment sitting in my home for a full frickin' month, and no service. I come home to no TV, no internet...and it's been like this for over a month. Think about that...think really hard about that. We are cut off from news, weather...shows, ALL forms of entertainment. We cannot telework at our home, which I am supposed to be doing due to COVID. We cannot even get our home alarm system connected because we have no phone line, which is what is needed for it to work.
I am completely blown away from the treatment that your organization has given me - as a completely NEW customer. ZERO satisfaction. I've been with your company for over a month - and have had NO service since day one. Not one second of TV, internet, nor phone. You are treating us as if you don't even want our business. I'm completely flabbergasted at how pathetic your organization is being run.
I truly wish that I could give you guys zero stars on this review - for the sheer fact that you have given us ZERO effort and concern to provide us the services for which we are wanting to pay you for. I can only hope that one day you guys will come around before the end of 2020 and hook up our cable. This is straight up UN-satisfactory. I guarantee you that none of you would be putting up with something like this if it were you in our position. I guarantee it. Think about that.
Good Afternoon James,
Thank you for taking my call. I do apologize you had a delay in getting your new service connected. When I called, I spoke to you and your wife. You were having a problem with one of your TiVo minis not connecting. It was my pleasure assisting you with getting the mini reconnected. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Due to an unexpected early retirement we had to delete cable services. We kept our internet services. I talked to 2 ladies on 2 different occasions. Both were very helpful. However, we are still waiting to receive a FedEx box to return equipment.
Good morning Rickey,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were still able to stay with our company. We hope that all is well and that you’re taking care. Please contact us if you’re still having any issues or have any further concerns. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 4, 2020
My internet has been out since 8/10/20. They made me pay my bill for the month of August even though I have not been able to use my service, and tried to disconnect my service when I didn't want to pay for that month because I CAN NOT USE IT! They have not tried to accommodate me with hotspot and or any other service whatsoever and are still seeking payment with no accommodation still. I’ve been calling and texting trying to figure something out with no resolution at all and am now to the point where I am highly upset and unsatisfied.
Good Afternoon Tatayana,
Thank you for taking my call. I am glad to hear your internet service is back up and working after Derecho. We are providing mass adjustment to our customers in the Cedar Rapids area on your 10/20 billing statement. If you do not see these adjustments, please return a call to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Oct. 26, 2020
Excellent customer service; very tentative.
Original Review: Sept. 4, 2020
It’s always down. Lately there always some reason for the internet to be down. It’s become a weekly issue and it’s extremely frustrating. I’ve used you since I moved here and I’m currently looking into other providers because you are too unreliable.
Good Afternoon Deena,
I am sorry that you are having internet issues. If you can please call Mediacom customer service or test Molli at 66554. We would be happy to troubleshoot with you over the phone and schedule a visit if necessary. Mediacom appreciates yourbusiness.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I loved the quality of Mediacom internet and the helpful customer service representatives. I feel like the price for the service jived well with the type of service I used. I would definitely recommend Mediacom internet to others. I had one of the higher speeds of internet that is provided and I never had any problems with the connection at my residence. I feel like the technicians that came to Iowa during the recent Derecho worked hard to restore service to customers, with the resources they had. I would definitely purchase Mediacom internet, if I return to an area where it is in network.
Good morning Patrick,
Thank you for your review and prior valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our company was a positive one. We hope you’re well and taking care. Again, we appreciate all the kind words and the positive feedback. If you ever need us at all, please don’t hesitate to reach out to us. Please contact us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
Has not been repaired yet. I reported this August 26th, no company has shown up to access and repair it. The green box is broken, I stood it up around the wires to get it out of the street. I HAVE HAD SOME PROBLEMS WITH LOSING THE SIGNAL ON SOME CHANNELS. What is your plan and timetable to get this repaired?
Good Morning Terry,
Thank you for taking my call. I am glad to hear that your service was repaired, and everything is now working fine. We do apologize for any delay and inconvenience this caused you during the process. If you have any additional questions or concerns, please never hesitate to contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
I got help with my internet problem and I have a possible solution in place to help remedy the problem. However the installation of my new service went terribly. The technician had me do all the work! I did however get a option to get a credit issued back to me for the repair.
Good afternoon Preston,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the initial install and any service issues you were experiencing. We hope everything has been resolved and that you’re doing well. Please contact us anytime if you have any concerns, questions, or any further service issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Sept. 4, 2020
I only had the internet service a few months because I had to move. It was a quality product. The price was very reasonable and the speed of the internet was great. It let me work on my computer, telephone and stream movies. Very happy.
Good morning John,
Thank you for your review and prior valued Mediacom business as it is greatly appreciated. We appreciate the kind words and all the positive feedback. We hope all is well for you and that you’re taking care. If you need to contact us at all for anything, please don’t hesitate to reach out. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Sept. 4, 2020
High prices for graduate students. I started with a payment of $36 and now is $85 for internet ONLY. It is more than double in less than 2 years! How can you explain that increase in the price? Your prices are too high for international students and you do not have lower prices for COVID. Very disappointing. I am looking forward to changing to another company.
Good Afternoon Sebastian,
Thank you for taking my call. I do show you took advantage of an additional $10.00 discount that we could offer you. I know being a college student you are on a tight budget. I am sorry we did not have anything additional to offer you. Thank you for choosing Mediacom as your internet service provider. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
Installation was great. I just received my first bill. I thought it would be around 45.00 but was 85.00. I cannot figure out why. I was told it would be 34.00 and I upgraded to 100 mbps and was told it would be 10.00 more. It turned out to be 40.00 more. I am not under contract and if I can't straighten it out I will be disconnecting it before the next bill arrives.
Good Afternoon Gene,
Thank you for taking my call. I am glad our front counter representative was able to help you with your bill. We also moved the ethernet cable you are using to the top ethernet port. You ran another speed test and the download speed increased. I offered to walk you through connecting to WiFi on your laptop you declined. If you ever change your mind and would like assistance. Please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
The technician was great although the customer service person that I talked to gave me incomplete information on what to expect when switching from DISH to your streaming? service. That I was very unhappy about--not having a DVR service was not acceptable. So, within the 3 day period I had it removed and returned to my DISH.
Good Afternoon Terry,
Thank you for choosing Mediacom as your internet service provider. I do apologize if there was confusion on the cable television package you signed up for. We do offer DVR service with our TiVo service. Hopefully in the future we can offer you cable service with a better description of what we can provide to you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 4, 2020
So far, I've been satisfied with Mediacom's service. I have my phone, internet and cable TV through them. During installation, we had a few problems that their techs had to come out for a couple of times. Other than that though, things have been fine. I've had very good experiences with their reps.
Good afternoon Paula,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service and that you’ve had very good experiences with our service representatives. We hope everything is well. We are always here to help. If you come across any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 4, 2020
I was looking for a cable company and I went out and got high definition cable, phone services and internet with Mediacom. The internet goes out occasionally but when I report it, they go right ahead and get it straight. This occurs periodically and several times a year, my internet have been out. The cable is good but if the weather gets bad sometimes, we do have an interruption. But overall, they do good with the cable. Some of the reps weren’t quite up to par and I had to keep calling back. But then, there were a few who came out here who did a good job.
Good afternoon Emma,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any intermittent service issues that you might be experiencing. We are always here to help. Please reach out to us anytime so we can further troubleshoot or re-send a service technician out to your location to further diagnose things. We want your services to be consistent and reliable. Contact us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing weekend!
Thanks,Christian
Reviewed Sept. 3, 2020
I needed internet right away, and Mediacom was the fastest that could hook it up. My kids were all stuck at home doing online schooling. The Mediacom rep was very polite. In fact, when we changed our plan, the lady was completely nice and promised that until she could get the 71.99 plan down, that there'd be no overage charges because we were having to use four devices all the time. I have five kids, and four of them are in school. They all had to do Zoom meetings and internet stuff. Mediacom is the best I've ever had. We had one outage one time the whole time we've had it for just a few minutes. Then they fixed it right away and they called to make sure that we were all reconnected. It's been amazing.
Good morning Jennifer,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service. We hope everything is well and that your experience with our company continues to be positive. Please don’t hesitate to reach out to us anytime if you come across any issues. Call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 3, 2020
I've had all positive interactions with the reps. I worked there for a while and it also helps that I know what could be asked and then how to ask it to get it done efficiently. I have their internet service and I have no complaints about it. For my latest install, I was moving from one place to another so I already had all the boxes and had them set up where they needed to be. I had pretty much all the cables ran through them. All they had to do was hook up outside so it was pretty simple for them. They were good.
Good morning Chris,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that most of your interactions with our service representatives have been positive and that the internet service has been working properly. We hope all is well. If you need any assistance from us at all, please don’t hesitate to reach out. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Sept. 2, 2020
I like Mediacom because it’s the fastest. I tried U-verse and it was terrible. I had Mediacom in the past, and when we moved recently, they said that the U-verse would be quick enough, and it wasn't. So, I went back to Mediacom. Everything seems to be very prompt, and everybody’s very courteous. For my work computer, the internet is awesome. For the Wi-Fi, for the size of our house, it’s been a trial and error thing. The kids aren’t getting the Wi-Fi in the basement. The router is right next to me, so I have no issues. I’m on the total other end of where the kids are at the house. So, I called Mediacom and they’re gonna set up two boosters in the basement. I would tell others to choose Mediacom over U-verse, 100%.
Good afternoon Charley,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been working well. We hope your experience continues to be a positive one with us. If any issues come up at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 2, 2020
When they came to install the cable, they were really nice. I had a problem where I hit the wrong button and I got that taken care of. So they have all been very, very nice. It's been a blessing to me. I get what I want to watch and that makes me happy.
Good morning Ann,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that everyone at Mediacom has been very nice towards you. We hope all is well and that you’re taking care. Please reach out to us anytime if you come across any problems. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Sept. 1, 2020
The representatives from Mediacom do great service and great response. As soon as I call, I get what I asked for. The service is good. I never run out of a connection. If I ever do have a problem, all I got to do is call and I don't think I've ever been on the phone more than five minutes even just to make a payment.
Good morning Chad,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the service and that our service representatives have been helpful when you call in about any issues. We hope all is well. Please reach out to us anytime if you come across any issues at all. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 1, 2020
I use it for gaming and streaming Netflix and it's been pretty good.
Good Afternoon Robert,
Thank you for choosing Mediacom to provide your internet service. We are happy to be the provider you depend on to access your gaming and streaming services. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 31, 2020
The installation was great. There was one time I needed help over the phone. There was a particular lady from Mediacom Cable that answered the phone that was not very professional. But for the most part, the service, outside of the recent storm, and that's understandable, has been good.
Good morning Westina,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do sincerely apologize about any unpleasant interactions that you might have had with our company. We strive every day to provide excellent and outstanding customer service. Please, if you need further assistance with anything, don’t hesitate to reach out to us. We can further address any concerns that you might have, troubleshoot, or schedule a service visit if needed. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 31, 2020
I’ve had Mediacom for so long, and their customer service is good. They’re always courteous. They were always nice when I called. The cost is a little high for me. I'm a senior citizen on a fixed income. I called and tried to get my bill lowered, but it’s a little high for me. It's $197 for regular cable.
Good morning Hazel,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives have always been courteous and kind towards you whenever you call in for assistance. We do sincerely apologize about any billing concerns that you might have. Please call or text us anytime so that we may be able to help. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 30, 2020
DirecTV is a thief and Dish Network, I would never use them again. I went with Mediacom and I have their phone, internet and the TV services. Their reps have been very good. They got some good people working for them. The only thing is I always have problems with the internet services. If you're logged on, trying to go to work, you lose your Internet, especially when it rains. That really needs to improve.
As far as the television services, they need to revise the guide. The guide is confusing now that they've added all these other channels. Even though the customer has the option of using their favorite button to just select the channels that they watch more often, a lot of people don't do that. And for older people, they're just scrolling, so they're not able to view TV the way that they want to. Other than those, when you call in the middle of the night, you can tell that they're knowledgeable by the questions that they present to you to try to correct the service. With Mediacom, people are getting excellent service, and you get what you pay for.
Good Afternoon Myrene,
Thank you for the wonderful review. I am happy you have chosen Mediacom to provide your entertainment services. It is a pleasure to provide wonderful people like you great service. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 30, 2020
When I signed up, there was a lot of miscommunication. I was told I was getting TiVo and voice recognition but that never worked. I could never get anybody else coming out to the house. So we ended up switching back to DISH Network because I couldn't get anybody to call me back to help me with my recording capability. But we still have Mediacom for internet. I thought when I signed up, we had signed up for a large plan because we both work from home. About 10 days into every month I’d get a text that said we were at our limits and that they weren't gonna charge us because of the COVID thing.
Between the hours of 6:00 am and 5:00 pm, it's mostly online. I have about 20 websites open at one time to do my work online because I've run two businesses from my home. Then we do Netflix from 9:00 pm to 11:00 pm. There were two or three days during this whole past six months that the internet was pretty slow, but other than that I've been able to work just fine. I was dissatisfied with the TV service because I didn't get what I signed up for and nobody could really tell me what I signed up for or what I was deserved. But I'm pretty happy with the fee that comes with the internet.
Good Afternoon Sherry,
I do apologize I was not able to speak to you over the phone. I do understand that you had left Mediacom for cable services and that questions were not answered. I do apologize that they were not addressed. When a gentleman answered the phone, he stated it was too late you had already switched your services. I stated I understood that your cable left but was questioning your internet and making sure everything was. He stated you would be canceling the internet shortly. If you do have any questions or concerns, we can help you with please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 29, 2020
I have been trying to get my email issue fixed with these people since before July 6, 2020. Called July 6 x 2, July 7 x 4, August 6 x 3, August 10 x 3, August 12 x 1, August 17 x 1, August 25 x 1, August 26 x 1, August 28 x 1. Reason: being unable to log in to email account after being logged out by Mediacom on its own. Have to set a new password as error message states, 'service issue, etc.' then I have to go in multiple times a day and change the password as this is the only workaround I have found.
Each time I call, they change the password for me and no sooner do I use it and get going it logs me out and will not accept that password and I have to reset it again, I know that I have changed the password more than 100 times. I was given a ticket number for someone to call me when this first started happening, no one called, reported to BBB, no solution! Now I was given a 2nd ticket number from a man named Charlton #**, a female called 2 days ago and said she would have someone call me and no one ever did. This is ridiculous, we pay our bill but I am not getting service!!!
Good Afternoon S,
I am following up with you to see if you email trouble has been resolved. I know are security measures have changed and you need to log out when you are done. If it sets for a time it will force a password reset. If it is locking up before you can even log out that should not be happening. Please contact customer service or text Molli at 66554 if you are still having trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 29, 2020
The reps have always been very good. Last time, we had a windstorm with rain and there were a lot of branches down and our TV Cable came away from the house and ended up over the road. An Ameren employee came through and thought he was gonna be a big man and he cut it, which upset me very much. Later that day, there was a Mediacom truck in a neighborhood and I motioned for them to come over and told them that Ameren cut the TV Cable. They told me to not worry about it. The guy said they were gonna take a few minutes and would temporarily fix it, and they did. We didn't have to make the call to have service. They were very, very nice about it. They didn't have to do that, but they did it. Because that was where they are.
We have internet and TV with Mediacom. I love the internet service. It's always there. I have email accounts and Facebook, which I keep in touch with friends and relatives who don't live around here. I use the internet to help me prepare income tax for clients during income tax season. I'm able to get all the forms that I need off of it. I also do shopping. With the TV, I like the choice of channels. It's a wide variety. We can usually find something on. I particularly like the Hallmark channels, the Fox News, and the ones that show the old reruns of situation comedies.
Good afternoon Marsha,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and that they have been reliable. We hope everything has been well. We are always here to help. Please reach out to us anytime if you come across any issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thank you,Christian
Reviewed Aug. 29, 2020
I have two accounts with Mediacom. I have one at my renovation trailer and one on my wife's residence. Both are good. We got a little behind on the last one on hers but once we got it paid, everything's fine. The only other person that provided us internet at my wife's address was CenturyLink and they charged us $60 a month for two megabytes per second, which isn't even enough to stream anything with. I'm paying like 73 with Mediacom and I'm getting 100 times that. Everybody I've dealt with at Mediacom has been pretty great. The installation went well. I felt bad for the guy at the renovation trailer because it's a pretty run-down trailer park. He had to go through a lot of work to get that set up. At my wife's address, it took maybe 30 minutes, and then out at my trailer, it took maybe an hour. He had to climb up and down on the pole and all that fun stuff.
Good afternoon Andrew,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service is working well at both addresses and that the service installers did a good job. We hope all is well. If you come across any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Aug. 28, 2020
Mediacom's sales team was great both in person and on the phone call. The people are really nice. The installation was also great. We have the 200-megabit internet, and I like it.
Good afternoon Isidro,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representatives have been kind, that the installation went great, and that you enjoy the service provided. We hope your experience continues to be positive. Please reach out to us anytime if you come across any issues. We can be reached at 855-633-4226 or via text message at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 27, 2020
Everything's okay with Mediacom. There are only two internet services that are in my area and I didn't like Frontier. Mediacom's reps were great. They were polite and helped me take care of what I needed to take care of. The installation went pretty good. It took the installer a little bit longer when he first came and hooked it up because he had to try a second modem. Overall, the service is good. It works good for me for what I use it for.
Good Afternoon Kayla,
Thank you for choosing Mediacom as your service provider. I am glad you have had a pleasant experience with our staff thank you for sharing. If you have any additional questions or concerns, please never hesitate to call Mediacom Customer Service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 26, 2020
Our biggest problem most recently was that our internet wasn't working. It is a lake house so we are only there generally on the weekends and have to make a special trip over. Our internet was not working because we had gotten new neighbors and they unplugged our internet and left it, and plugged the other person's in. The person then that came to check our internet told us about it. We wouldn't have known but he said it was just hanging up there. He got it hooked back up but nothing worked. We kinda went through quite a bit to try.
Somebody else had to come out but they had not changed when we got the new modem because they thought it might be that. We picked up a new modem but when I picked it up, the lady said I've taken out the old one and put on the new one. But we were on the phone for a long, long time trying to get it set up then they ended up sending someone back out. Normally, it is a fine experience with Mediacom but it was frustrating that day. My husband took a day of vacation so he was frustrated. He talked with someone and they compensated us with a free month.
Good Afternoon Kelly,
I am sorry that you have had repeat service issues at your lake house. I am glad you spoke to us and we were able to credit you for the time you were without service. If you have any additional questions or concerns, please reach out to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 26, 2020
Because Direct was going higher and higher every month, we switched to Mediacom. We have internet and TV. Right now, my great grandson is out of school and he's watching YouTube. He’s there in my chair all day long watching YouTube.
Good afternoon Gwenda,
Thank you for choosing us as your preferred service provider. We hope the service has been more affordable and more reliable then Direct. We are happy to hear that you and your great grandson enjoy the service. Please call us anytime if you have any issues at all. We can be reached at 855-633-4226 or via mobile text at 66554. As always, we appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 25, 2020
I had Mediacom years ago and I decided to try their service again for my internet. The installation went very well. I'm a subscriber with Dish Network and sometimes the equipment that Mediacom has for internet and Dish Network's equipment don't work well together. For some time, I had an internet outage. Still, the service has been okay so far.
Good afternoon Charles,
Thank you for trying our service again and giving us another chance. We truly appreciate your positive service review and valued Mediacom business. We are happy to hear that service has been okay. We do hope that all has been well. If you have any problems at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 20, 2020
I was told by Mediacom that if their technician did not enter my home, that the funds I paid initially to get my service would be refunded. I haven't been able to talk to anyone from Mediacom since the storm hit my location. I decided to cancel my service as it was supposed to be 19.95 per month but that ended up being more because of what Mediacom did. Also, the fact that they sent me a bill and did not apply what I paid initially to get my service to my refund bothered me a bit.
Good Evening Erey,
I do apologize your install credits were not refunded immediately. I do show they now have been issued. Thank you for your patience with in the process of getting your services up and working after Derecho. If you are still having service issues or have any additional questions or concerns. Please never hesitate to reach out to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 19, 2020
The installation of our Mediacom internet service was quick and easy. 99% of the time, service has been perfect. We had a derecho storm come through a couple of weeks ago though so everything has been really spotty. Still, that's something that comes with the damage from the storm. When there are any issues, Mediacom tries their best to reserve them as quickly as possible.
Good morning Jazmine,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service installation went well and that services have been restored. We do sincerely apologize about any service intermittency. We are working our best to get everything to being stable. Please contact us anytime to further troubleshoot services or to setup a service visit if needed. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 18, 2020
I am satisfied with the service. The tech was professional and polite. All in all I am very happy with Mediacom. I am going to point people on your direction for sure. I am really impressed with the customer service people. They really go out of their way to help.
Good morning Kim,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re satisfied with the service, that the service technician was professional, and that our customer service representatives try their best to help when you call in. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 18, 2020
Other providers are too high for me but I can afford Mediacom. I got internet and phone connection with them. Lately, they have been working on the lines and stuff and I lose my connection. It's off for a good 15 minutes and then it'll turn back on. But the service has been good, so far, and I'm satisfied with them.
Good morning Margie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service pricing is affordable and that you’re satisfied with our company. We do sincerely apologize about any intermittent service issues that you might be experiencing. Have things improved as of late? If not, please reach out to us anytime so we can troubleshoot with you or schedule a service visit if needed. Call us at 855-633-4226 or text us at 66554 so that we may be able to further assist you. We look forward to hearing from you and hope you have a great day!
Thanks,Christian
Reviewed Aug. 17, 2020
Mediacom internet works well in the storms. Whenever we have a storm or something like that, their service hardly ever goes out. I have to have it for school and I also stream with it for my television. The installation was good. As far as internet service, I recommend them. But right now, I am trying to get my billing due date changed. I've been working on it since June but it has not worked out. I've talked to three different representatives. The representative that I talked with last week really tried to help with it. I'm hoping that she is able to resolve it but she has yet to call me back.
Good morning Regina,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service installation went well and that the internet service has been reliable. We do sincerely apologize about any billing concerns that you might have. If no one has followed up with you since, please contact us anytime so we can further assist. You may call us at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 16, 2020
Mediacom had better speed and price. Dealing with their sales rep and the installation was very good. But I've had to call a couple of times in the last few months 'cause it just goes up and down somewhat frequently. They told me that there was an outage at the time I called them.
Good morning Aaron,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were kind and that the installation went well. We do sincerely apologize about any intermittent issues that you might be experiencing. We can always troubleshoot with you or schedule a service visit if you would like. To do so, please contact us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a nice day!
Thanks,Christian
Reviewed Aug. 15, 2020
With checking the unhappy box. It is many issues. It is frustrating. It is exhausting and the issue does not get solved. I have difficulty with some agents. Some keep talking like they are solving and hour later nothing got done except wasted my time. Some REPS have been terrific...and I want them to receive the proper credit and recognition!!!! For example TINA the tech support agent - a terrific and smart tech. Another name Taylor knows his work!! At this point, the issues that happened have been worked out and are finished.. I do not want a dress rehearsal. I have moved on. Until next time with Mediacom.
Good Afternoon Janet,
Thank you for taking my call I am glad to hear that everything is working properly now for you. I apology if you ran into any difficulties speaking to any of our employees. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 15, 2020
I have internet and phone with Mediacom. I learned about them through a friend and online and so far, I'm having a lot of trouble with their service. I'm having a lot of internet problems and the phone is not working well. I would call them about the internet and they would come out. But most of the time, whenever they'd leave, they'd say that they fixed the issue, then my internet would come on and off, on and off.
Also, the techs who came out were good, but they didn't explain to me exactly what I needed to do to make my internet efficient. They didn't give me any idea in whatever I was having and they didn't recommend something that would keep my internet going. Other than that, I've dealt with Mediacom now for several years. I had them at my previous address too and my service there was good. All in all, I feel that they should advise customers in what to know or how to make a change if the problem is occurring again and again with the internet. They need to talk more about that when they come to fix internet problems. They need to look around and see what's the cause of that or if there's something the customer needs to do. That way, the customer can upgrade the service.
Good Afternoon William,
Thank you for taking my call. I do apologize about all the trouble you and everyone has had after the Derecho storm that hit the Midwest. The area that you live in did get hit the hardest. Thank you for your patience with the processes of getting everything rebuilt in your town. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 14, 2020
In this town, Mediacom Cable is considered the best. We were recommended at Church last night. The downloading and the uploading is really quick. We stream a lot. Every now and then it gets pausey, but just wait a bit, not a problem, or just reset the router.
Good morning Paula,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do sincerely apologize about any intermittent service issues that you might be experiencing. Please contact us anytime if you would like for a service technician to check things out. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 13, 2020
Mediacom is the only one that serviced my area and everybody's been pleasant. I contacted them when I first set up my service, then I called again when we had an outage. I had some interruptions the last two days because we had a outage here in Clinton, Iowa, but other than that, everything about their service has been perfect. I also called them to get a discount to see if I was due for any promotional rates on my plan and they honored me $15 off for the next year. Everybody's been a joy and very helpful. I'm thinking about getting their home phone services as well because I have a fax machine. But I probably won't start that until I start back working from home.
Good morning Tyra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representatives have been very kind and helpful. We hope everything is going well. We are here to help. If you have any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 12, 2020
We have been happy with Mediacom service and the technicians. My only problem is that I cannot access my Mediacom account online. We used to be a customer, went to Dish and came back, but I cannot get my online account. That is the only problem I see.
Good morning Deborah,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the services have been working well and that the service technicians have been kind towards you. Please call us anytime at 855-633-4226 or text us at 66554 so we can help get you access to your online account. We look forward to helping you and hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 12, 2020
Mediacom is the only service provider in this area and I have them for phone, internet and cable. So far, my experience with their reps has been good and the service has been awesome. I use it for gaming, Netflix and those type of stuff.
Good morning Joe,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience thus far has been awesome and hope it continues to stay that way. We are always here to help. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 11, 2020
My online business depends entirely upon a fast upload speed which I pay extra for, had four visits from a tech in July and a visit in August with no resolution, Please have this issue addressed ASAP. Thank you, Martin **
Good Afternoon Martin,
I do apologize you had trouble with your internet's upload. I show there was a maintenance job that was completed to repair this on August the 27th. I am touching base to see how your internet service is working now. If you are still having service issues, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 11, 2020
9 calls over two months of waiting guy comes Friday and doesn't have equipment needed to do the job. He said he rescheduled for Monday would be here 12-2 today. Never called, never showed, waited all day. Just called service and they see no reorder for Tuesday and he gives me number to miss utility which I told him (common Sense) that they would not know they only schedule utility marking, but called anyway just to see and as I said. This whole process is a mess. Two houses down from me they lost service and had their cable burred in one week. TOTAL INCOMPETENCE!!!! Took you 6 weeks and 4 calls before someone noticed they didn't drop the order for the burring. Let's see how long it takes for someone to make this happen??? Bet my service would be cut off if didn't pay for two months!! Maybe I should cut off your service and go with Direct!!
Good Afternoon Mr. and Mrs. Harding,
Thank you or taking my call. I am sorry for the delay on getting your cable buried at your home. I am glad to hear that everything has been working appropriately. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 11, 2020
Mediacom has a Cyclone Network that is within our area. It's an Iowa State channel where I will see Cyclones play, have some basketball games and things like that on there. They also have NFL Network with the option to buy Red Zone and some of the online subscriptions that don't have those. My bill right now is 170 with the phone line and I even have HBO and pretty much all the premium channels on top of that. We get snow within the winter months and then we get rainstorms in the summer months. Satellites tend to go out a little bit but with Mediacom being underground has been really reliable. But if something does happen and for whatever reason, my internet is not working, they should have somebody who can show up that same day or the next day even if there's a payment so that I can continue to work and be able to make my living with working from home and things like that during this time.
Good afternoon Aaron,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the services and that our support representatives have been helpful when calling in. We hope everything is well. If any problems come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Aug. 10, 2020
Everything has been good with Mediacom. I just wanted to go with cable internet instead of DSL.
Good morning Ivan,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy things have been well. We hope your experience continues to be positive. Please contact us anytime if you run into any issues. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 9, 2020
I started placing an order with one associate and got cut off so called back and had another associate. Pricing seemed to be different with each one just getting ready to ask her about that and we was cut off. Called back again and all she had was my order waiting to be processed and no other information as to what each of them told me. I will have to wait and see how this comes out when I get my bill.
Good afternoon Judy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any issues or concerns that you might have with your service bill. Please call or text us anytime so that we may be able to further assistance. Our phone number is 855-633-4226 and you can text us via mobile at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 9, 2020
I had Verizon and the church, where I'm a minister, has Frontier. But I liked Mediacom better than all of those. They’ve been better and terrific. I have the internet. My laptop is connected with my Mediacom at home. I use it both at church and at home. I use it extensively on anything and everything I do on a computer like typing sermons. I also use it when I go to do PowerPoint.
I've gotten great service with Mediacom. They've come out and taken care of any problems that I've had. Anyone who has come out so far has been super. As a matter of fact, two weeks ago we had them out because of a situation. The tech was really good. A few months before that, I broke my remote and they came out. They helped fix it all up and do everything right. I've been pleased with anyone on the phone when I’ve called them. I've been pleased with anyone who's come to the house too. They've been very courteous and helpful. I really appreciate them.
Good morning William,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been working well and that our service representatives have been kind towards you. We hope your experience with our company continues to be positive. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 8, 2020
Always get to watch my shows!! Very fast internet!!! Always helpful on the phone!!! Friendly Staff!!! Whether it's day, night, rain or sun our service works!! Greatly appreciate your professionalism!!!! I will remain a loyal customer for life!! Thank you.❤️
Good morning Melinda,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you enjoy the service that we provide and that our service representatives have always been helpful when you call in for support. We hope your experience continues to be positive. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 8, 2020
Because of my location, I ended up with Mediacom. I have their internet and service has been good so far. It’s our TV provider and we stream TV with it. Their people were very kind and very polite. It's all been good so far. Mediacom was much better getting out here than Verizon would have been. I have called for technical service and they sent somebody out right away. They got on the phone.
Good morning Frank,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that services have been good thus far and that our representatives have been very polite towards you. Please don’t hesitate to reach out to us if you run into any issues at all. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 7, 2020
The technician did a excellent job but the trainee needs to pay more attention to what he's doing a and listen to the customer. Now because of the short wire going to the router they have to come out and replace it!
Good morning Earl,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues and your experience. Are services working properly as of now? If not, please reach out to us anytime so we can further troubleshoot or schedule a follow up visit. We can be reached at 855-633-4226 or text us at 66554. We look forward to helping and hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 7, 2020
I called twice, and because of age and hearing problems did much better with non accented male voice. I am 86 years old and when asked to unplug or plug things I am at a disadvantage because of sore hands that are a bit crippled. Patience is appreciated.
Good morning Nancy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. Have things been resolved for you? If not, please call us and we will schedule a service visit so that an on-site service technician can acquire a resolve for you. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Aug. 7, 2020
Address **. I was to have service installed last Sunday. Technician shows up and says it's too wet to go under the house to run line - even though it hadn't rained for 2 days. Tells me he'll be back the next day. Waited all day - no show. I call Mediacom and this was never rescheduled. I had to reschedule and wait another 5 days. Husband called Mediacom said DO not send the same technician. Here I sit with an install time between 8-12. Guess what - no technician, no call, text or email to let me know when the hell this person is going to show up. Just called Mediacom again. Told I have service set up for 8-12 - tell her, "Yeah it's after 12." "Oh they must be running late." No further direction or apology. I was switching from DISH to Mediacom...Maybe making a VERY BIG mistake.
Good Evening Leslie,
I do apologize we were not able to complete the installation of your cable. Hopefully in the future that can change. It is under the discretion of the technician if he feels safe going into a crawlspace. If you have any additional questions or concerns, please return a call to Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 7, 2020
Very good service over 45 year. Well pleased with my service. Mrs. ** and Cory ** help us keep going in my area and others. Keep it up all-stars. Mediacom thank for fast service power go down. We thank you. Service won't be out too long thanks to mediacom.
Good afternoon Larry,
Thank you for your positive review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the services and that you don’t have many outages in your area. We are always here to help. If you run into any problems at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 7, 2020
Our bill went up $30. We were not aware this was coming! As always, staff was polite and helpful but could not lower it any. She said I could call back next month and see if there were any 'deals'. In fact she said she would email me if any deals came up that I would be able to use. I'm hopeful that she will. I'm just one of many customers though so we'll see what happens. We do have good service from Mediacom.
Good Evening Kathleen,
Thank you for being a valued Mediacom customer. Even though your price increased you are still at a lower price than any of our current promotions. The only way we could lower your price at this time would be removing services. The full price for everything you have is 212.02 plus taxes. I would encourage you to call the first part of July 2021. Your will be going into your 3rd year and look at what offers we have at that time. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
First service technician disconnect all three tvs while installing a modem. Second rep. did not reconnect third tv, even after leaving his tel. no., and has not responded to reminder text messages. Third tv remains disconnected. No information for a return service call has been received. The situation has lingered so long as to require the attention of a supervisor who should call, apologize, and indicate corrective action and date.
Good Afternoon Charles,
Thank you for taking my call. I do apologize that you had trouble with your cable wiring after the internet was installed. I do apologize that the job was not fixed right the first time. I am glad to hear everything is working well for you now. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
We lost our cable TV and internet for about 10 hours one day and about 2 hours the next day. They dug up our yard in two places and made huge ruts in the yard. We are still waiting to have the yard fixed. They claimed the cable line was bad and we had been complaining about this issue since March. So far it seems to be working since the repair better. I hope they will come soon to fix the yard but I am not holding my breathe.
Good morning Sheila,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your experience. It looks like everything was forwarded to the service contractors. Have they followed up with you and resolved the issue? We look forwarding to hearing from you and assisting you further if needed. We also hope all is well. Please call us anytime at 855-633-4226 or text us at 66554. Have a wonderful day!
Thanks,Christian
Reviewed Aug. 6, 2020
Have had service interruptions repeatedly since initial installation. Repeated visits by techs (4) that haven't resolved problems. Told that my line is not going directly to 'Cable box' but on a splitter with neighbor up street. Told it would be rerun properly to the Cable Box but it hasn't occurred in over a month. Still getting multiple interruptions. Another Tech visit scheduled for 8/11 which I don't believe will resolve problem.
Good Evening Cornelius,
I do apologize for the inconvenience you have had with getting your service correctly working. I don't show any contact with you for the month of September. I want to make sure this is positive, and your trouble has been resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
He wanted to run all new cable. He disconnected phone and internet. I was on the phone for over half an hour. They set up an appointment for Sunday!!! This is Thursday! My sons are gamers! They put me on standby for tomorrow. I waited 5 years to get cable. Now I don't have a landline or internet! Ugh!
Good Evening Rhonda,
Thank you for taking my call. I am glad to hear your Mediacom service is working well. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
Have been waiting since 7/8 for installation. Took 19 days for a tech to come out and deemed a new cable was needed. Now told it could take 30 days!!! Ridiculous!!!! Heard good things about MEDIACOM now I wonder!!! Will be 2 months total if they do so in timely manner. Makes no sense. I should be high on priority list since I've already waited a month!!
Good Evening Dee,
I am sorry for the delay in establishing service. I show you are now connected. Even though we found you were in are service area when our technician came to your home. He found that you were 350 feet away from the closest tap. If we would have connected your service it would have been a weak signal. We had to go back to our construction team and report the trouble. They have to come up with a plan to either run a new tap or bring you in from a different location. A majority of the time we also have to have a work order from our company and permits from the city or county government to add to our network. I am sorry if the process was not explained when we ran into problems connecting your service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 6, 2020
Under the circumstances of storm Isaiah Mediacom did a first rate job in providing service to my area. A short period of internet and cable TV loss - but it was a short period. We were very fortunate so Mediacom could focus on the more serious problems. Thank you.
Good morning Patricia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope you are well and that services are working properly. If not, please reach out to us anytime so we can troubleshoot or schedule a service visit if needed. Call us at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 6, 2020
We recently switched from DIRECTV to Mediacom for our TV, as we already had Mediacom for our Internet. The technician that came to install everything, Marty, was very professional, polite and worked very hard. Mindful of the pandemic, he wore a mask and was very careful in my home. Both myself and my daughter-in-law were very impressed with him.
I would like you to be aware of an unrelated matter regarding one of your technicians. We were having problems with our modem and a technician came to replace the modem with a newer one. I believe this visit was sometime within the last two months; I can’t remember the date nor his name. Unfortunately, I did not get sent anything to review him with. I would like to fill out a more detailed report, but long story short, he did not wear a mask in my home (partially my fault) was very unprofessional and twice tried to sell us Tupperware. NOT a good look for a mediacom technician.
Thank you so much,Melanee **
Good afternoon Melanee,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the experience you had with one of our service technicians. We have sent the service review to our local field team. Again, we sincerely apologize about the experience and hope all is well. If you have any further concerns or need assistance with anything at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 6, 2020
I filled out the form to boost my speed and nobody contacted me. And I had to call them and the rep. said he was unable to find anything on me. Anyway, I wish I would have written his name down. He said he would take care of it for me. He sent me the new modem/router and with his instructions I installed it in a matter of minutes.
Good morning Thomas,
We sincerely apologize about your experience. We hope everything has been resolved since you last interacted with our service representative. If not, please call us. We can always troubleshoot or schedule a service visit if needed. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 6, 2020
Both people that I talked to on the phone were very helpful and answered all my questions! Both were very courteous and listened to what I was asking. It was very pleasant talking to someone that you could understand because they didn't have a thick accent!!
Good morning Merry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives were very helpful, courteous, and listened to your concerns. We hope everything has been well. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 6, 2020
The service technician sent to fix the internet at my location was rude, and unprofessional. He was trying to pass the cable through the fence over a bracket. When I pointed to that, (unintentionally stepped on the cable) he became so defensive and unfriendly. He then realized that I was right. Had I not been a little bit patient, I would have asked him to leave. Please, make sure NOT to send the same technician to my place for future repairs. Thanks!
Good Afternoon Ahmed,
I am sorry for the bad experience with our technician. I have noted the account per your request not to send the technician back to your home. I am glad that everything is now well with your internet services. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
I never have any issues out of my internet. I am extremely happy. It never runs slow and it’s a great price. The gentlemen that hooked everything up for me was incredibly sweet and fast. I love that I can pay everything from the Mediacom app.
Good afternoon Savannah,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service is working properly, that the service technician was sweet, and that you can do mostly everything through the Mediacom mobile app. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Aug. 5, 2020
Router-very long involved process. Told us we didn’t need a router. Direct connected to Mediacom which messed up phone line. Phone-called to get phone issue resolved. Spent at 15 mins trying to resolve, got put on hold, call picked up by some new person. Never resolved!???
Good Afternoon Brent,
I am sorry you were having trouble with the router we provided. I do notice a technician has been to your home and exchanged the modem. I would like to find out how everything is working now. If you are still having trouble, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Spoke with Hosea' from the Philippines and he reset my modem and did several other things to see if he could get my internet up and running. He was very knowledgeable in what he was doing. He was very nice, friendly and caring. He couldn't fix it but told me he was running something and should come back up in 2 hrs. Call back if I needed to. Ty
Good afternoon Marcia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interaction with Hosea was pleasant and positive. We hope things have been well since then. If not, please reach out to us anytime so we can further troubleshoot or setup a service visit. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 5, 2020
And I have to keep calling in to have you come out to fix it. And you won't even issue a credit for my issues during this time. I even bought a new modem/router because you originally said it was my issue and now that it is not. I'm stuck with it! NOT HAPPY!
Good Afternoon Zachary,
I am following up to make sure your internet trouble has been resolved. I do show where they had replaced an AMP to improve your service. I have spoken with a specialist that was working with you. The last thing she knew you were still having slow and intermittent service. We are reaching out to the Technical Operations Manager in your area to see if there are any additional maintenance issues that need to be resolved in your area. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
This is not a reflection on the technician that came to my home. He indicated that the low signal level coming to my house had to be fixed at a substation. He indicated it could take up to 48 hours. I was never notified when or if the issue had been re
Good Afternoon Dennis,
I am glad to hear that your signal levels were taken care of. I am sorry you were having interference with your phone and internet. I do show you have left for a different provider. Hopefully in the future you can revisit Mediacom. We do apologize if service issues have caused your departure. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
We ordered and pay for high-speed internet at 100gb. My work emails and video conference often fail. It cause me to lose business and tired of apologizing for your poor service. We get 70 downloads and 5 uploads on a good day. Most of the time, my conferences and courses don't work between 9 am to 5 pm. We wanted repurpose reset to clean thing up her and the tech rep hung up the phone or the speed dropped to finish up.
Good Afternoon Steve,
I apologize if you are having service issues with the internet. I don't show a scheduled service appointment since 2019. If you would like we would be happy to schedule a service call. I did show some errors on the router. You may need to exchange your modem. Please return a call back to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
I was very satisfied with the technical performance of the technician, and he explained the problem and fix well. However, he came without a mask and was going to enter the house unmasked. I called him on it, and he said "I'll wear one if you want me to". I insisted, and he did while inside. Worked on my equipment inside and out, and did not have gloves. Made me very uncomfortable - my wife and I are old, with health problems, and the virus is exploding in this state!
Good Afternoon Gary,
Thank you for your feedback. We do provide gloves and masks to our employees. I do apologize this did not happen. We follow OSHA and CDC guidelines. I will report for you that this was not done. At any time you can refuse a technician into your home. We may have to reschedule. Your health and safety are important to us. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 5, 2020
The young man arrived on time and had perfect manners. He did a superior job and cleaned his work area well. There have been no problems with our televisions signal reception since he worked on them. I would recommend Mediacom to anyone that wanted cable tv.
Good afternoon Kathryn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician arrived on time, had perfect manners, and did a superior job. We hope all has been well since. If you need further assistance with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
We are happy with the service we are receiving. We do not like being charged for what we do not use and in our opinion need or want. I am referring to the selection of the cable TV program selection. The bundle we are required to receive and pay for in order to get PBS and some sports channels is burdensome and too expensive and comes with many, many superfluous channels. Why isn’t it possible to have a simple choice perhaps of individual design?
Good Afternoon Robert,
Thank you for your review. I am pleased you are happy with the service. We do provide just local channels that would include PBS. If you do want ESPN and other sports channels you would have to have the Variety cable package. The channels we have come from a variety of different network companies that have bundles of channels. We work with them to provide content back to our customers. Variety cable is designed to provide a little something for everyone. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Your rep was wonderful. She was upset that I received that scam call and took all the information to report to your people.The scammers were demanding $240.00 for a upgrade or my service would be shut down. She told me that Mediacom would never call and demand that. She was every reassuring to me.
Good afternoon Gloria,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your experience. Correct, Mediacom would never call a customer asking for their personal information such as a social security number, bank account information, or any other pertinent information. Phishing calls, suspected fraudulent repair scams or any fraudulent business claim can be filed at https://consumercomplaints.fcc.gov/hc/en-us. We hope this information helps. If you have any other questions, concerns, or service issues please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 5, 2020
Noticed monthly payment increased. Needed to find out why and how to reduce. Was able to have internet speed increased and monthly payment reduced. However I have not noticed it yet on my bill. Was told it would be less due to pro-rating for that month. It is not.
Good Afternoon Karen,
Thank you for the review. I do show that the offer that was put in is saving you around $30.00 per month and it should be good for 1 year. If you have any questions or concerns, please return a call to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Numerous people have been complaining terribly about the internet. It was constantly going out last week and the week before! MANY times this happens! We have no internet A LOT but yet we still pay for 100% of the coverage??? When I called to see what was wrong, I received a message about problem in our area. But this was a constant 2 days off this at least. And it happens more and more often!!
Good Afternoon Brenda,
Thank you for taking my call today. I looked at your account and the router hasn't been updating. We did a reset over the phone and the router came back. I will follow up in a couple of days and if it is not updating again. We will replace it. If you have any problems before I call you back. Please call customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 5, 2020
We had an appointment scheduled on Monday from 10:00-12:00 and no one showed up or even called. This didn't surprise me since it took months to order internet service and get the service installed correctly. The communication and follow was non existent.
Good Afternoon Mark,
I do apologize that you have had problems with establishing service and internet problems. After speaking to you today you have told me it seems service has improved but you are having some problems with your own personal equipment. After that is resolved if you are still having problems you have stated you will call Mediacom back for assistance if necessary. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 5, 2020
Once I bought my own modem things worked better, however, as of recent my speed is not as fast and there is a lot of buffering even when there shouldn't be any. I wish I would get the service that I am paying for, kind of frustrating.
Good Afternoon Sheila,
I am sorry you have experienced speed issues with your internet. I would like to follow up and see how your internet services have been working recently. If you are still having trouble please contact our Mediacom customer service department or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
This last call I had was amazing, the rep was very helpful and friendly. She knew exactly how to help me and explain everything to me in a way I could understand. She knew exactly what to do when I told her what I wanted. She is the best rep I have talked to since I have had service. It wasn’t just what she did it was how she did!
Good afternoon Nicole,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the representative that you spoke to was very helpful, friendly, and assisted in acquiring a resolve for you. We hope all has been well since. If you have any further issues or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
Internet service is very spotty, have excellent power for awhile, then to poor. Service techs cannot figure out. Only to say it's been an issue in my area for a long time. Like trying to find a needle in a hay stack. But I pay premium price every month for service.
Good Afternoon Keith,
I apologize to hear your internet service has been spotty. I would like to reach out to you and see if you are still having a problem with your Mediacom services. If you can please call Mediacom customer care or text Molli at 66554 we would be happy to work with resolving your trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
After the main electric company FAILED to transfer service to a new utility pole and cut vines that overpowered the cable our Mediacom service person managed to take care of the problem. I still think the main power company should of done this job. Thank you MEDIACOM.
Good afternoon Guadalupe,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are hoping that everything is working properly. We are always here to assist. If you run into any further issues, please contact us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
So I recently moved to Gulf Breeze in Holley by the sea. Called Mediacom because they're the "Cox" of Navarre. Got an internet and cable package that was definitely cheaper than cox was. I am a competitive gamer with a really expensive computer build so I wanted to go with the 1gig dl internet. First guy came and connected everything but didn't check to see if my internet was running the way it was supposed to. (I was at work when it was connected.) So when I got home I instantly ran a speed test and my result was in the 250 range. So I called and told the mediacom person that can barely speak English and they set me up another appointment for 8-12pm. Keep in mind I work 7am -5pm Monday-Saturday most weeks. Anyways they sent a guy out to come fix it. He didn't show up until 12:30. He did some tests on the wiring behind my tv where the modem is and then tells me there's something wrong with the modem.
Then he goes out to his truck to come back with no new modem. Said he might have one at the warehouse so he went to check the warehouse. Another 45 min goes by, still no modem when he returns. Told me just to call and they will send me a new one in the mail. Got the new modem 3 days later and connected it myself. I called in to get it connected and the wifi worked but my direct connect didn't work because they didn't know about the extenders for the internet. Person on the phone told me that a tech had to physically fix the settings on it so that my internet will work. Set up another appointment on another work day 8-12. Guy shows up on time with an attitude and proceeded to try and tell me something was wrong with my computer and not the modem or any wiring. This was before he did any kind of checks to any modem or wiring.
Got in a little argument with the gentleman because at this point I'm already tired of dealing with this...my internet should've been working correctly since day 1. Almost kicked the guy out of my house and just cancelled mediacom services all together. He apologized and told me that he really wanted to fix the problems I was having so I said, "You know what....water under the bridge, see if you can help me." So he proceeded to run some tests and told me that the original account was set up for 500mb download speeds and that the wire to the tap was bad and that they would fix it within 24 hours. The guys came and fixed the wire to the tap within 24 hours but my internet was still running only up to 350mb download. It has now been at least a week and I haven't received any calls or emails regarding this matter so I call again.
Lady on the phone could barely speak English so I asked to speak to a supervisor. Finally go a supervisor on the phone and she told me that my account was actually set up for 1g download speeds and she didn't know why he would tell me that. I have another appointment coming up on Saturday to see if this finally gets resolved. I'm confused though. Why when something like this happens, why doesn't a supervisor get involved and make sure that the services that are supposed to be provided get provided before a month goes by? This whole experience has been the worst I've ever dealt with by any company period not just cable service. Since day one with my experience, I've lost money having to take time off of work to be here for the cable guy to tell me he can't fix it. What are you, as a company going to do to fix this and to make sure nobody else has the same problems? RANT OVER!!!!
Good Afternoon David,
Thank you for taking my call. I am sorry to hear your internet was working well and now you are starting to have speed issues. I do show recent maintenance work was done in your area. I have requested when you go home tonight to reset the modem and check the speed. I will follow up with you to see if this made a difference. I will also be checking to see if we can pull your original conversation for setting up service and the price that was quoted to you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 5, 2020
Technician was promptly on time and very professional. Had a wonderful experience with him and he followed up with a phone call to let me know the signal strength respecting social distancing! Couldn't be happier with the appointment. My tech was a very personable guy that is truly an asset to the media company staff!
Good afternoon Troy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was very professional, personable, and was on time. We hope all services are working properly and that your experience continues to be positive. If you run into any further issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
There was a splitter in the back room that was broken Said it was old. However, I have only lived here less than 3 years Mediacom hooked it up when I purchased the Tv, The Mediacom Rep was extremely helpful and informative. I I thought it was my Tv but he started tracing back lines and discovered the problem. It was a new TV when I moved in and it would only work sometimes. It was the connection. I want to give that guy a GOLD STAR..
Good afternoon Elinor,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that the service technician was able to assist and help acquire a resolve in the service issues you were having. We hope everything has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Original Review: Aug. 5, 2020
Have been having consistent internet outage issues. Speeds have been sub par for the package we pay for. Has been working better the past couple weeks. It customer service has been trying to help over the phone through the Covid process.
Good morning Eli,
We sincerely apologize about any intermittent or ongoing service issues that you might be experiencing. We are here to help and would like to troubleshoot with you. Also, we can setup a service visit so an on-site service technician can check things out for you. To troubleshoot or to setup a service visit, please call us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
Good experience. Everything went smoothly except for the fact that I had purchased the cable modem and my invoice showed that I was renting it. I called and spoke with customer support and after explaining the situation they corrected my records. Install technician was professional and courteous. Install went smoothly. I'm very happy.
Good morning Terry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that customer support representative was able to address the issue you had and that the service technician that came out to your home was courteous. We hope everything has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
I was very satisfied with the individual who assisted me. He helped me to rebook my equipment and identified the problem. He was very polite and helpful. He wasted no time and I was able to proceed. Thank you. Thank you. Thank you.
Good morning Sean,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service representative who assisted you in acquiring a resolve was very polite and helpful. We hope everything has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 5, 2020
Young lady I spoke with was knowledgeable and helpful. What I don't understand is that y'all are supposed to have such major firewalls - how come I get 2-4 spam emails from people pretending to be Mediacom everyday?
Good morning Marianne,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interaction with one of our support representatives was pleasant. We sincerely apologize about any spam e-mails you’re getting that claim to be Mediacom. If possible, can you please forward any of those e-mails to abuse@mediacomcc.com. We are trying our best to track examples as such so that we can put an end to any malicious activity that they try. Also, phishing emails and pop-ups can be forwarded to https://www.ftc.gov/complaint and reportphishing@antiphishing.org. Thank you for your help on this. If you need to contact us by phone, please do so by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 5, 2020
I am pleased that Mediacom sent a most exceptionally skilled technician to identify and solve my TV internet problems; this technician worked a long time and was most attentive to detail and cared about doing the best job possible. Thank you. Great service.
Good morning Kathryn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was able to help resolve any service issues that you were experiencing. We hope all has been well since. Please don’t hesitate to reach out to us if you have any further issues. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 5, 2020
When I moved to the new house, Mediacom came out within a day or two to hook up the service. The service I've had for five years wouldn't even come out for at least two weeks. So Mediacom was quick to come out and hook up my service. I liked that. The quality of the internet has been great. But with the COVID-19 stuff that went on, they didn't really work with you, as far as your bill. It was quite a downfall for them not to work with people on helping with their bill, considering the fact that all of our children have to do virtual learning and have to have internet. I had asked if they could extend a payment for me because I had rent and I was unemployed at the time. But they were not willing to help out at all during this pandemic. So that was a really big upset because every provider I've ever had, always let me extend the payment whenever there was a tough time.
The installation was a little rocky. The installer was there until 11:00 at night. He was there for a good four to six hours. He did drill holes in the wall but we didn't give permission to do that. We were not able to get the new up-to-date modem. He wasn't able to get good signal with the new modem that he installed. It wasn't working correctly. He had to keep calling back and forth. He had to give us the modem that he had taken out of someone else's house because he was having a really hard time getting it hooked up and working properly. Then he was able to get a good signal.
Good Afternoon Callie,
Thank you for signing up with Mediacom I do apologize there is a stipulation that you have to have an active account for 1 year before you can make payment arrangements. One of the things we did do is until August 21st, Mediacom was not looking at data usage for our customers. We also for a short time were letting our customers drop down to the basic internet 60 and keep their service on. These options have expired. I show that you have the internet 100. If you wanted to keep the internet 100 we would have required you to pay the past due balance. We do apologize for any inconvenience this has caused. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I have had trouble getting on my internet and I am still having trouble. So I am not very happy. He changed out the box but it didn't work. Well once in a while you can get on. When he was done that day it came on but that doesn't happen much.
Good Evening Brenda,
I am sorry to hear you were having problems with your internet service. I reviewed your account and noticed your service is not active at this time. If you have any additional questions or concerns regarding Mediacom services, please contact our Mediacom customer service department. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Every time we get a power surge. That box goes out. It is out now. Has been going in two weeks. Y'all can't send a technician out because it was a outage in this area. I haven't received any updates on the outage at all. So I'm a very unsatisfied customer.
Good Evening Shaquille,
Thank you for taking my call. I am happy to hear that your internet service has been working fine after your August 11th visit. We apologize for the break in your service. If you need any further assistance please never hesitate to call our Mediacom customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
I love the speed of the service. But just last week, the WIFI kept shutting down and we were losing internet. I had to reset the modem a couple of days before that. I hope that was an isolated incident, because apart from that we have been pleased.
Good morning Isaac,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We hope things have improved since then. If not, please reach out to us anytime. We can troubleshoot with you or schedule a service visit. Call us at 855-633-4226 or text us at 66554 for any assistance needed. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Internet service is really weak. Goes out every 10-15 minutes. Overall rating of a 1. I’ve had issues with connection since the first day it was connected. Called for someone to come check it out, was suppose to come between 1:00-5:00 pm. Showed up at exactly 4:50 pm. The worst service ever!
Good Evening Demecia,
Thank you for taking my call. I am sorry that you have had service problems with your internet. I am glad they traced the problem for you. There was a cut in your line at the tap. Since that has been repaired you stated that everything has been working much better. I apologize for the delay in finding the problem. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
Four customer service people in 5 days could not fix my emailing problems. All had conflicting resolutions and not one fixed the problem. One even told me a previous service person had lied to me that Mediacom was receiving complaints from other customers. I know for a fact that at least 2 other customers were having the same problem.
Good Afternoon Debra,
Thank you for taking my call today. I am glad to hear that our troubleshooting did work. I had called you last week and asked when you had a moment to go to your login page and check to make sure you were set at default. When I called today you stated everything has been working fine now. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I called Mediacom a few days ago. It was a good experience with the representative. She walked me through the steps so I could get my channel back. Channel recovery took about 15 minutes and all is well. The customer rep was very helpful and courteous.
Good morning Susie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representative was able to troubleshoot with you and help acquire a resolve. We hope everything has been well since. If you run into any further issues, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
We lose internet A LOT! Frustrating to have to unplug, reboot, it probably happens at least two times or more a month. We will be watching or using phone and internet is just not available. Lots of spooling or no internet at all.
Good Afternoon Mr. and Mrs. David,
Thank you for taking my call. I do apologize you are having problems connecting to the internet. I am relieved to hear that the service is working much better now. Please never hesitate to call if you have any questions or concerns. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I had the installation done to not have service throughout the house for up to a week. The first technician seemed to lack experience and told me he couldn't check to make sure everything worked and left. He didn't even have all the parts he needed. I had to go buy my own cover plates. I called and was given a oh well type attitude on the phone. "We'll send another technician." So I went for a 8 days with no/intermitting service which I should have credited to my account. Your saving grace as a company was the second technician. He came and got service working in about 30 min and validated all service cable/internet. He was amazing and really helpful. If he wouldn't have came I was ready to drop your service and find another provider. I do believe your company should make the week without service right by a credit or something since it was obvious the first technician was at fault.
Good Afternoon Michael,
Thank you for taking my call. I do apologize the first technician did not complete the installation appropriately. I am glad the 2nd technician did everything to your satisfaction. I have requested an adjustment for the time you were without service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 4, 2020
I called because for some reason I couldn't get the local channels on my guide. She tried rebooting it, and several other things so she finally said she would have give it to a higher level them. Not a word since that. But my nephew happened to be here and it was a easy fix. He said those channels for some reason were not checked off on the list of channels for me to see. Disappointed in that no one contacted me but I have usually had excellent service. Not sure what happened???
Good Afternoon Judith,
Thank you for taking my call. I am glad to hear that since your nephew has checked your channel list all is working well for you. I am sorry we dropped the ball on troubleshooting and getting you cable up and working. I will forward the complaint over for additional training. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Aug. 4, 2020
When I put my password in sometimes it won't take. It says there is an error. So I go to the iHelp and go through that and it still gives me the same answer. Then I have to call Mediacom. I shouldn't have to call daily for that.
Good Afternoon John,
Thank you for taking my call. I am glad to hear you are fine with your passwords. We also spoke about the credits for the Derecho storm you would be getting in October. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
Our serviceman was very competent and answered questions in a nice way. He helped me use the remote. I enjoyed his helpfulness and friendliness. He gave me hints on what I had to do to find things on the remote.
Good morning Arlene,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was very friendly and helpful. We hope things have been well since. If you run into any further service issues or have any concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Our experience has been very good and we are very happy with our internet service. I would highly recommend Mediacom to a friend or family member. I don't what more I can say on this subject. Except we are very happy with our service.
Good morning Rayme,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience has been very good and that you’re very happy with the internet service. We hope your experience continues to be positive. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
We moved here from out of state during the initial peak of Covid-19 when providing service took on new meaning. Mediacom provided professional and courteous phone and in person service to get our home cable and internet setup. We thank you for going the extra mile during difficult circumstances.
Good morning Sylvia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We really appreciate you choosing us as your preferred service provider. We hope everything is well. Please reach out to us anytime if you have any concerns or service issues. You can call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
We had an increase in our cost after the first year, (expected), so we talked to retention specialists since we are fixed income & cost is a big issue for us. Very cordial & helpful. It was a complete success. Pleased Mediacom was as advertised. Not a customer disappointment as carriers in other states were. Kudos & recommended!
Good morning Brian,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the retention agent was able to assist in lowering your service rate. We hope all has been well since then. We are always here to assist. Please reach out to us anytime for any additional help. You can call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I am glad to have MediaCom individuals to talk with on the phone regarding questions and concerns about my new link up with this organization. My computer works very well now and finally, so does my telephone. So, with questions, I can go online or on telephone for all details and concerns.
Good morning Connie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your computer works very well now and so does your telephone service. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 4, 2020
The cable worker came when he said he would. He took care of repair & answered any questions, showed me a few things I had forgotten. The phone call gentleman was easy to understand & helped me, after he knew I had tried the reset.
Good morning Jane,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to acquire a resolve for you and that the phone representative tried his best to assist you as well. We hope everything has been well. We are always here to help. Please call us anytime at 855-633-4226 or text us at 66554 for any further assistance needed. We hope you have a wonderful day!
Thanks,Christian
Updated review: May 18, 2021
Our issues have been resolved and we are back to being very happy with our service. I now give the company high marks for service.
Original Review: Aug. 4, 2020
Living room tv had several channels that would skip or freeze frame (both audio & video). Tech replaced cable from cable box to the wall (as it was old & degraded). 2-3 day later, same problem, only much worse. Many more stations were affected. Called tech support, attempted fix over the phone, couldn't stop problem. Support set another apt. with in-home tech, for 8/8/2020.
Good morning Vicky,
We sincerely apologize about your experience and any ongoing service issues that you might be having. May we schedule a follow up service visit for you since the Derecho storm came through around the time frame you were having issues? We look forward to assisting you. Please contact us at 855-633-4226 or text us at 66554 to further troubleshoot and to schedule a follow up service visit. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Rep was punctual and knew exactly what to do. Service was exceptional. Scheduling and contact was easy and quick. Everything went real well and it was a pleasure knowing that it was going to be taken care of on the very first call.
Good afternoon Paul,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear about the experience you had. We are glad that the representative was professional, service was exceptional, and that we had a first call resolution. We hope everything is well. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
I had called twice in a little under a week to get a "message from the phone company" off my phone. The first two people were either incompetent or not very knowledgeable. After I gave you a bad rating on your phone survey, I was immediately transferred to a customer service representative. She listened, understood the problem, and had it fixed in no time at all. She gave me lot of confidence in remaining a Mediacom customer. Kudos to her.
Good morning George,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. Sorry we couldn’t resolve the issue within the first or second try. We are happy to hear though that you were finally able to acquire a resolve. We hope all has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I use a Roku device and quite often there seems to be a lag while a video loads, I was under the impression 1Gig would be a lot faster consistently. I am thinking of downgrading to a slower speed as I do not think that would make any difference.
Good Afternoon Dean,
Thank you for taking my call. I show that you downgraded to the Internet 60. It is showing you are staying within your usage. You also stated it starts up a little slow and then runs fine for your streaming. You are satisfied with the cost and the service you have now.I am glad to hear if your happy we are happy. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Oct. 19, 2020
Their service is about average for a ISP but still a good deal below what a consumer should expect from a service provider in general.
Original Review: Aug. 4, 2020
Internet continuously disconnects, no solution after multiple tries to troubleshoot the issue. The issue is not with customer service or technicians as they do their best, but the internet service itself is lacking. My bill keeps increasing in the midst of this broken service.
Good Afternoon Tim,
Thank you for taking my call. I am glad to hear that your service has improved. You stated you are occasionally having some difficulty but not wanting to send a tech out at this time. If you change your mind, please reach out to our Mediacom customer service department or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
We were not receiving many HD channels! Austin figured out the problem and took care of it!??? It didn’t take Austin very long to figure out the issue. He was very courteous, polite and wanted to make sure if there was any other issues we might have before he left, Great job.
Good morning Larry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that the service technician Austin was able to resolve the issues you were having and that he was very courteous towards you. We hope all has been well since. If you run into any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 4, 2020
Brandon started the chat but after sending a link decided to disconnect chat—then I believe it was Angeline and she advised me to call some other dept. so I am assuming Mediacom is not interested in my business so I am checking out other options!
Good Afternoon Kathy,
Thank you for taking my call. I apologize you were having a problem with our Molli service. You have already gotten price quotes from one of our representatives. You are keeping internet with us but not adding any additional services. I do want to thank you again for your interest and for having our internet service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Mediacom is the only I pay the same amount of money to once in a blue moon. Your rates are never the same month to month. You're what folks refer to as a nickel & dimer. I can never depend on you for the same amount month to month. That makes it hard for me to plan a early budget. I have to wait for your bill to come. Yours are hardly ever the same.
I bought a home in Darwin and moved in December of 2019 from Hutchinson and you still have not put the right phone number on the bills you send, they have the phone number from Hutchinson you told me I could not have here in Darwin. If buck or so you keep raising on my bill you are doing to the rest of the folks that have your service that sure must come to quite the large sum of money for you with the amount of customers you provide service to.
During this Covid 19 outbreak you're the only one out there that rates keep going up on making you richer and richer in these hard times on all of us others. So the real question is here. What are you going to do after most of us are dead? Triple your rates to those of us that somehow manage to make it through this that still have jobs after all the dead are put in the ground. Your kind of kindness won't last long. Good luck to you. If I am one of the unlucky ones planted in the ground you won't be able to nickel and dime to death.
Good Afternoon Gregory,
I have corrected the telephone number that appears on your billing. I did some checking on the billing a couple of months back I did find a $2.00 directory assistance call on your billing. There is also posted messages on your billing if we are increasing any charges. For example, there was a .50 cent increase on modem rentals. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I replaced the WIFI like I was instructed and the signal flickers like a gaslight. This has caused my phone data increase with my provider's signal instead of WIFI. My house exterior was painted in June and something in an outside connection must be knocked loose. I'm a senior and can't troubleshoot it myself.
Good Afternoon Beverly,
I am sorry to hear you are having WiFi trouble. If you could please call into our customer service department and we will be happy to schedule an appointment for you. Let them know you had the house painted and you felt like there might be some loose connections from the work that was done, and they will schedule an appointment for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Lid on box was flopping and not closed. Called and was told would repair. Never did. I taped it and that came off. I now have a nail in it to hold together. Bad holes down yard where buried cable. Poor workmanship. Service is slow on computers.
Good Afternoon Virginia,
I apologize that you had to resolve the box and the yard issue on your own. I have forwarded the complaint to our Technical Supervisor and Manager in your area. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli 66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I changed over from WOW because their service dropped a lot. I have had much better with Mediacom. Someone came out to put in a hard wire extender and I see no difference. I am planning on getting my own router modem and a mesh system to get better service throughout my house. Someone asked if I was happy with my most recent service and I said no and was informed someone would call me. I don’t think I should have to pay for the highest service plus a modem/router and a hard wired extender. I’m going to find a better way.
Good Evening Donna,
Thank you for switching to Mediacom. I looked at your account and I show you have purchased your own equipment. Since you only have internet it saves you 12.00 a month and if you were renting Wifi 360 which helps you extend your signal when needed you save even more. If you have any additional questions or concerns, please don't hesitate to call Mediacom customer service or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
I enjoyed my tech and the experience was great. I love my Cable and internet and I would recommend these services to everyone. I am looking forward to keeping my services for a long time with Mediacom. My Channel package is great and I love my fast internet also.
Good morning Viola,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was polite and that you’re enjoying your services. We hope your experience continues to be positive. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
MetroNet cut the cable that runs from the cable box to our house. Mediacom was scheduled to come and fix it but within an hour MetroNet fixed it for us. Mediacom cables were not marked in the neighborhood which was MetroNet's fault. Mediacom was very helpful in trying to schedule a repair date as soon as possible but they were very busy chasing MetroNet crews all over town as they were digging up and cutting unmarked Mediacom cables. Repair appointment was canceled after the cable was fixed.
Good morning Ken,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing. We are happy to hear things have been fixed and hope all is well. If you have any further service issues or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Bobbie said I had to buy a bunch to get one channel. But she did point out that there was a discount for one year. So I took it. I just really want one program (Cash Cab) but I might enjoy some of the others like Bonnie Burke's game. I'd like to buy one channel. Thanks.
Good morning Tom,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope you’re enjoying the service programming. We do sincerely apologize that we do not have an a la carte option for single channels at this current time. Please, if you have any further concerns or such don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Fix the problem with the loss signal. Didn't get local channels. The worker help fix the problem. The squirrels was chewing on the wire of the cable by the pole. It didn't take too long for the problem to be fix.
Good morning Elizabeth,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that one of our service technicians was able to acquire a fix for you. We hope everything has been well since. If any problems persist or such, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I called because my monthly bill went up from $29/month to $59/month. I know that the $29/month was only a 12 month promotion but I noticed that new customers are now getting $39/month and so I asked to get the same rate as a new customer. The person on the phone was unfriendly and told me it was impossible to get a rate lower than $59. I told her I would like to cancel my service and she put me on hold for 5 minutes and came back and told me I could have $10 off. This tells me she was lying when she said it was impossible to lower my bill. Even at $49/month that's still $20 more than I was paying before, I would like at minimum to get the same deal as new customers are getting which is $38.
Reviewed Aug. 4, 2020
I've been with this company since 1978, my bill went up and was trying to get lowered. And I was told the answer was no. I'm 71 years old on a fixed income, just trying to get a little help that's all. Thanks! Alice **.
I do apologize if it wasn't explained why we could not put you in a different plan. You have a Gold package which is something we do not offer anymore. If we would change your plan to one of our new plans you would have to pay for your movie channels separately. The Gold package combines your movie channels into a package. If we would have changed your plan and you kept what you have. You would pay more for your Mediacom services. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I am having problems with emailing certain companies with my current Microsoft Internet Explorer Outlook browser for my mediacombb.net email on my PC. They insist I update my browser to communicate. I have the Microsoft Edge browser and need to convert my mediacombb.net browser to Edge. I am a senior citizen and need help to do this without messing up my email. The Mediacom advisor told me to go to Microsoft. I want Mediacom to walk me through the process. I know you can do this.
Good Afternoon Richard,
Thank you for taking my call today. I am glad you were able to figure out your new browser. Thank you for the compliment that we had things working quickly after the storm. I do apologize you have had problems with your email. You also stated one of your TiVo minis is not working and you already have a visit scheduled so it can be swapped out. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
The installation of my TV and Internet went very well. The installer completed the work very quickly and efficiently. My one complaint is that there was no information listing the stations or how to use the remote. That would be very helpful. I shouldn’t have to search for that. Otherwise the TV reception and Internet service is working very well. Your staff that is managing the transfer (porting) of my telephone service has been exceptional. We are having trouble with the other company that currently has the service, but Mediacom has done a great job trying to work things out.
Good morning Marilyn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation went well and that our representatives have been helpful. We will mail you a remote guide and a channel lineup. We hope things are well. If you have any questions, concerns, or service issues please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Still somewhat new with your program. Not happy with remote use training. You need a remote picture with every button and a description. From inception and to include receipt of bill, I have NEVER received two figures as to monthly cost. Other day talked with online person, she figured bill and was 3 cents different from original quote. I am auto pay and I expect it to SAME every month.
Good Afternoon Phillip,
Thank you for taking my call. We discussed the TiVo remote. At the time you couldn't think of any questions. I did advise that if you type in TiVo remote on YouTube there are tutorials that may help you. Or you can call Mediacom for assistance. Another thing we discussed is that you are having problems with the signal of your WiFi reaching your basement and garage. You will go to the local office and discuss range extenders, and if you want to schedule a visit to have them installed. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I feel that Mediacom gives the customer good service the majority of the time. Their customer service reps are all very friendly and helpful, the service itself can be spotty at times in that the internet will just go out and you do not receive the speed you are actually paying for. The cable service service is very good, I just wish we had a few channels like AXS TV.
Good morning Neal,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We can always troubleshoot with you or send a service technician out to your home to make any necessary repairs as needed. Please reach out to us anytime to get that setup. We will also submit a channel request for AXS TV in hopes we can acquire that network on our lineup one day. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
I don't like the cable very much. When I had DTV I could rewind, pause etc, can't do that with Mediacom for some reason. Internet is a little slow. We have many devices so I bought the package but it's still slow.
Good Afternoon Michael,
Thank you for taking my call. I explained to pause, rewind, etc. you would need a TiVo DVR. It would be an increase in price. You wanted to speak with your wife before you made those changes. I do show a trouble call that was canceled. I wanted to follow up and make sure all is working with your internet. If you are still having service issues, please follow up with Mediacom so we can further assist you. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 4, 2020
Several mornings recently we have experienced "light's out" on the modem. They flicker. I am unable to do my online work until the situation fry stabilizes. That might take over one hour. Then it works for the rest of the day.
Good Afternoon Arleigh,
Thank you for taking my call. I am happy to hear that your internet is working well. You mentioned that your area had been affected by Derecho and Mediacom had to replace lines and make repairs. Since those repairs the internet service has made marked improvements. I am glad it is working well for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
Very happy with my install, he was very helpful and fast at getting it installed. Would recommend Mediacom from the service that I received today and had no problems. Thank you for the great customer service.
Good morning Tiffany,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the install went well and that the service technician was very helpful. We hope everything is going well. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
Tech has great customer service and so knowledgeable. He is so Professional and understanding. He was very helpful. So I would definitely refer Mediacom to friends and family. It is important to have good customer service both with customer care and with the technicians.
Good afternoon Sandra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician whom came out to your home was professional, knowledgeable, and understanding. We hope everything has been well. If you run into any issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
After a new outlet was added my basement box did not work nor would the new out let. Lucky our son in law was here and got it working. The installer was very nice and our son in law was able to work with your people online.
Good afternoon Jerome,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installer was very nice and that your son-in-law was able to acquire a resolve with the guidance of our tech support group. We hope everything has been working well since. If you run into any further issues, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Working on the telephone with the representative she was able to reset my system so I could receive channels in digital as I was only receiving some channels in basic. Happy with the service. I am considering discontinuing my service as the combined price for cable and internet is so expensive.
Good afternoon Kurt,
Thank you for your review and valued Mediacom business as it is greatly appreciated. Please reach out to us anytime to inquire about lower priced bundles/packaging. We can be reached at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 4, 2020
Very happy with the way the situation was handled when the cable hung up on a camper and had to be cut. Promptly got me worked in for a service call. The tech was very courteous and called me back to tell me the job was completed, as I was on the road at the time.
Good afternoon Brett,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician was able to conduct the necessary repairs to restore your service. We hope all has been well since. We are always here to help. Please reach out to us anytime if you run into any further issues. Call us at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Aug. 4, 2020
Mediacom cable customer service is really good, they made sure everything went smoothly and they resolved my problem quick and efficient. Would definitely recommend if anyone needs a internet or cable service. Their customer service people and their technicians are really professional and helpful.
Good afternoon Carmen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our customer service representatives and service technicians have been helpful in addressing any issues that you have run into. We hope everything is well. Please reach out to us anytime for any additional assistance needed. Call us at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed Aug. 4, 2020
The actual internet works... But the price I pay for what I actually use is outrageous. And when ever I call for assistance, I'm very clear on what I want and need but every single time, a tech is sent to my house to do something that I never asked for. Then there's a service charge on the next bill. This has happened to me three times, over the last two years of using Mediacom. Unfortunately, I can't find any other cable internet providers aside from AT&T so I'm subject to deal with whatever due to some weird monopoly.
Good Evening Miranda,
I have reviewed your account and you have the Internet 200. You are currently in a promotion and I have nothing that could lower your price at this time. If you are asking Mediacom to add to your services or a technician visit is scheduled there could be service charges. You are welcome to call us any time and question the billing. If the service charge is found invalid, we are happy to send a credit request for those charges. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Aug. 4, 2020
I had a question about my phone. He did a good job of answering my question, explaining what I could/needed to do. I was pleased his voice was clear and he did not speak fast like a lot of people do. It was just right. Give the boy a raise, he is an asset to your company. I just wish I actually had his name. But I think you can find out who talked to me around 12:00 today.
Good afternoon Karen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interaction with one of our representatives was positive. We hope everything has been well since. If you have any further concerns or issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Aug. 4, 2020
The salesperson was knowledgeable and knew what to help me with. They aided me in providing the right package, giving the information that was related to the type of service I needed. The installation went okay but I had to reprogram all the televisions and the remote controls. The installation was not completed to my satisfaction, nor to the people who were there the day that the installation was being done.
There are several televisions throughout the house. Each television did work but there was no explanation of how to use the remotes. My mother-in-law who I have the house for down there in the summer is an elderly person and she would not have been able to reprogram everything to make the televisions work at the level of satisfaction that you would need to turn even the television on. The remote controls did work, but the remote controls did not control the individual televisions. All they did was turn the system on and off. You had to use the television remote that came with the original television to use as the on and off switch. You could turn the television on, but once you turn it on, you are looking at a channel.
I finally worked with somebody on the telephone to figure out how to get the guide set for my zip code. But the installation was made inside of the area which would be the zip code for that particular guide. But they were not the same zip code guide. If I was looking at the ABC News, I couldn't find ABC News by using the remote. I had to manipulate and scroll down and work through trying to find that particular channel. But eventually, we did get it to work.
It's a summer home and Mediacom is the only game in town that offers the extensive amount of options that you could get on your television. They’re also the only company that gave you an opportunity to have a month-to-month or day-to-day service. If you take Verizon or Dish Network, you have to get a contract. The issue that I have is that for the middle grade service, the level of transmission and the amount of download and upload are significantly affected when everybody is down in the beach area and trying to use the internet.
Good Evening Ross,
I want to offer my apologies that the TiVo equipment and the remotes were not programmed for you. I am glad that our customer service agents were able to help you over the phone. If you still have any questions or concerns, please call Mediacom customer service or text Molli (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Aug. 3, 2020
I kept having a problem with my provider and they wouldn't come out when I call them, so I decided to go with Mediacom. I got my internet through them. So far, they've been good.
Good afternoon Raymond,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our company has been good to you thus far. We hope all is well and that your experience continues to be positive. If you need help with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Aug. 2, 2020
I've had Mediacom for several years and they're the fastest provider in my area. I live out in the country. Also, I went to them partly because they had a local office. It's now closed though. We have high-speed internet. Until recently, the service was pretty consistently good. For where I live, Mediacom is definitely the best. But over the last month or so, the signal was going in and out pretty frequently and then the modem just completely died. It may not be their service and it might have just been that piece of equipment. But we don't know yet because the technician hasn't arrived. I still don't have internet.
I spoke with a young man who told me that they were gonna be sending me out a modem. I was then informed when I followed up when it didn't arrive, that no, they don't do that and that I was misinformed. I asked somebody to pull the call just so I could make sure that I wasn't mistaken but they said they don't do that either. We determined that I had to wait for the full two weeks or more before a technician could get to my house to fix the problem. By the time we have the appointment on the 17th, it will have been close to three weeks. I haven't received a confirmation for that yet.
They didn't really say why they set the dates out so far. But I assumed that it was a combination of the pandemic and possibly they were anticipating the storm that was coming because that created a lot of problems in my area. We got hit pretty hard by the hurricane. But the hurricane came after all of my problems started. Another thing was I was out of town. The Mediacom people were gonna do the visit originally on the 13th but I wasn't available. So far, this was the first problem we've had with Mediacom.
Mediacom is one of the smaller operations and we need reliable service where we live down here in the Outer Banks. We suffer from the lack of reliable service from other providers so we need Mediacom to be on top of their game. I use their service for everything. I work from home and I rely on the internet for my job. We stream most of our programming and that's why I don't have the cable service. We're really feeling the loss of the service right now.
Good Evening Robert,
My apologies for the delay on getting your internet back up and working. I am touching base to make sure everything is working properly for you again. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 31, 2020
Initially, I started with another cable company that was charging me way too much money. It was getting more ridiculous and they weren't taking care of business so I went with Mediacom. I've been happy with them for the majority of the years. Recently, we had a bad storm and we lost our power. We finally got power back but still, I don't have internet which I'm paying for. Additionally, I don't have cable either so I can't watch any TV. I can't call Mediacom either because they won't accept talking to anybody on their 855 number. Instead, they tell me to go online but then now, nobody here can get online. They say they're shorthanded but then how can they be shorthanded when they are worth over $10 billion.
I went up our street about four blocks away and there was a tree limb that took down all the cables. Our electricity is back up but I have not seen a cable truck go by since the storm happened. We have 50,000 to 100,000 people who don't have any cable and cannot go online right now. Despite this issue, I really appreciate what Mediacom has done during these past months. Because everybody was stuck inside, they gave us free access so we could watch movies. I even wrote a letter and thanked them for helping us.
Good Evening Patrick,
Thank you for taking my call. I am glad to hear your service are all working now. I do apologize on the delay of getting your services working after the storm. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 28, 2020
Called to check on prices about getting more internet; was told our bill would go up about $40.00 per month. Asked to speak to someone in the loyalty dept---have had Mediacom for about 10 yrs. She was very short with me, stated nothing she could do to help with our bill.
Good Afternoon Linda,
I do apologize Linda you are in a deeply reduced minimal plan at this time. We can bump up your plan and yes it would increase your monthly charges over $40.00 per month. Your internet plan only gives you 60 GB of data. If you go over your data plan it is $10.00 for every 50 GB, you go over. We were not looking at usage due to an FCC agreement regarding the COVID epidemic. Mediacom did return to regular data usage after August the 21st. One month I see you had 183 GB of data used. If your data usage continues to increase it would be in your best interest to change your plan. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 28, 2020
I have been a Mediacom for 20 years. When we first started using them the prices were reasonable and the internet service was good. Over the years the internet has become spotty and we lose internet service which also makes us lose our land line phone. Their prices are outrageous. My last bill for 1 month of service for cable internet and home phone is $324.45. I do not even need the home phone but they keep telling me it's cheaper to bundle.
I am tired of them giving new customers awesome deals and not willing to make their current customers the same deals or even willing to lower my bill when asked. I have had DirecTV in the past and dot not like having a dish and the only other cable company in our area is I-mon and I can not get them were I live. At the rate they keep raising prices I will have to be looking into canceling them and going with Hulu and Netflix and another internet provider. It's too bad they do care about us loyal customers.
Good Afternoon Bridgett,
Thank you for taking my call. Unfortunately, looking at your account the loyalty offers you have would not lower the price. You do subscribe to Movie channels, 4 TiVo boxes, and the fastest internet we have. There are reductions you can do to lower the cost. The one thing you decided was to remove HBO and take a promo we had for Showtime. It saved a couple of dollars. I am sorry I couldn't find any other options for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 26, 2020
It took almost a month to get an appointment for a technician to come! He was very professional and efficient! I enjoy the obviously better service at a very reasonable rate! Thanks for your service & professional work! Thank you very much!
Good afternoon Mike,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the delay in trying to acquire service. We are happy though that you enjoy the service and that the service technician was very professional. We hope everything is going well. If you run into any issues at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 24, 2020
Our WiFi went out yesterday and I contacted Mediacom by phone. I was told by the first customer service rep that it was our modem and we needed to replace it. We contacted our local office and was given a new modem. I contacted Mediacom modem swap. I was told that it showed there had been nothing wrong with the previous modem. I was then told a tech would have to come to our home and fix our line. I was not happy with this outcome, so I called again and spoke with another customer service rep. She went through the stages of reset the modem, give it an hour and then it should work. Of course it didn't work. I then called back again. I spoke with another customer service rep who told me to reset the modem by pushing the reset button for 30 seconds. That fixed our problem. I am very upset that a company has so many customer service reps that do not know what they are doing.
Good Afternoon Karen,
I apologize you had repeat issues with getting your new modem going again. I will forward your response over to our management team for additional training. Thank you for your feedback. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: July 23, 2020
I have only had Mediacom for a little over a month. At first it was good, a little slow, but good. Then last week my internet went down. I called to get support and was told that the number I called was a contractor and they only installed it, and after 30 days they didn't do anything (it was 32 days). I called support at Mediacom and they said there weren't any outages so walked me through the steps to fix it, none of which worked. So they said they would send someone out---in a week! Luckily, it came back up the next day so I cancelled the appointment only to have internet go out again. I did all the things to fix it again, didn't work, so I called again. Yep, have to send someone out---in a week! So, in the meantime I'm without internet and needing it for the work I do. It is unacceptable that it goes out so often and then I have to wait so long for service. I hope they credit my account, but I'm not hopeful based on customer service (or lack of) so far.
Good Evening Rosemary,
I am sorry to hear you have had internet service issues. I have attempted to call you and follow up if you are still having service issues. Please follow up with Mediacom's customer service department or text Molli (66554). The last notes I have of you calling in was in July. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 22, 2020
I called Mediacom because I already had it in my home before. The installation was quick. The service has worked pretty good.
Good afternoon Carissa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation went well and that service has worked pretty good. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 20, 2020
I called in reference to my billing go up by a large amount, I was told the package that I had was over. I was trying to lower my bill, and I lowered the internet and was told it would not change anything, but I can't watch a movie without it refreshing and I have a hard time getting the apps on my smart tv now. Not very happy with it and I will need to go back to the higher speed to get what I had before.
Good Evening Brent,
Thank you for taking my call. I reviewed your account and I did see your router has not updated in 391 days. I have requested you to reset the modem. I will follow up with you in a couple of days and see if this helped. If not, we will need to update your modem. I am sorry. I couldn’t reach you at home. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 19, 2020
We're in a small town and I don't know of another cable provider other than Mediacom. I have cable and internet through them. The services have been great. I do have a television that the channels aren't lined up correctly. But I will take part ownership of that because I didn't call them back after they came out and repaired it. They could slow down a little bit when they come for an appointment and see it through rather than rush through it. They finished setting and they were gone, but then when I went in, the channels are all wrong. It's really strange. The channel line up is totally different from the other two televisions in my apartment.
As far as customer service, everybody has been great. When I call, it's been wonderful. The techs are wonderful too. They have been very kind and professional. I'm satisfied with Mediacom. I would like it to not be as expensive as it is. I don't use that much of the service, but I had to buy a bigger package to get everything. I had to pay for it for the convenience. I'm paying $158 per month in cable and WiFi. I need them both, but I don't use them that much.
Good Afternoon Carolyn,
Thank you for taking my call. It was a pleasure to assist you today. The Ebox was set up with the wrong zip code. Once we corrected that your channels matched the guide. We do apologize for the inconvenience. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 18, 2020
I've got cable service through Mediacom and the service has been wonderful. We’re very happy and pleased with the service and we’re really glad we switched to Mediacom.
Good afternoon Phillis,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been wonderful. We hope everything continues to go well and that your experience stays positive. If you have any issues at all, please call us anytime at 855-633-4226 or text us at 66554 for any assistance needed. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 17, 2020
I started with Mediacom over 20 years ago. They were the only service available in the area I was living at the time. I only have internet now. I used to have TV, but I don't watch TV that much. The quality of service is good. They're pretty quick to take care of anything that's of concern. Recently, I'm teleworking from home. There were some unscheduled maintenance in the area, and I wasn't aware of it. So, when the internet went down, I wasn't able to work. I called them and even though they told me it would take longer than it actually did, they still got it done pretty quickly. I was able to continue working before the bosses got mad. I like the service. When somebody comes to town and asks me who to get, I tell them Mediacom.
Good afternoon Shelly,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been good and that you would recommend our company to others. We sincerely apologize about any service issues you were experiencing and hope all is now well. We are always here to help. Please call us anytime if you need any assistance. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 16, 2020
Mediacom is a very good provider and their connection is wonderful. The installer was friendly and on time, and the installation was very quick. I have cable and phone, and the service has been perfect.
Good afternoon Breela,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been perfect, that the install went well, and that the installer was friendly. We hope your experience continues to be positive. If you need help with anything at all, please contact us by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 15, 2020
I went through Mediacom because I had experience with them in the past. It was a long time ago I had them. I figured that I went through the best experience with them in the past, so I went through them again. I have internet and security home service. I like it. I had to call customer service one time to change the camera because the camera wasn't working. But other than that, everything's good with Mediacom.
Good afternoon Steve,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the services and hope that everything is well. If you run into any problems at all, please call us any time at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 14, 2020
Internet doesn’t stay connected. It worked fine for a day. But since then it goes in and out all the time every day. All they can tell me is they're having problems in my area, but it’s been a month and I’m having the same problems.
Good Afternoon Sean,
I am sorry to hear you have had intermittent service issues. I do not show any follow up since July. I would like to make sure all is working appropriately for you now. If you are still having service issues, please call Mediacom's customer service or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 14, 2020
I like Mediacom's price. The internet service has been so far, so good. The installation was fine. He was very courteous and wore boots. Everything's working fine.
Good afternoon Kathy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service has been good thus far and that the technician was very courteous. We are always here to help and hope all is well. Please call us anytime if you need assistance with anything. We can be reached at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Original Review: July 13, 2020
Updated on 10/19/2020: I was truly impressed with the service I received from the customer service. Beverly made me feel like a preferred customer and was persistent and diligent in solving my problem. She is an excellent example for others to emulate.
Original: After over 3 months I am still waiting for a line drop so I can connect with Mediacom. I have checked with Management and they have no problem with a cut in the road as long as it is repaired appropriately..
Good Afternoon David,
I am sorry for the delay in getting your service connected. I would like to follow up to make sure everything is connected properly. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed July 13, 2020
I have cable, internet, and phone through Mediacom. My phone jumps in and out. Also, I had got me some new remote and the remote for my third bedroom won't work on the bedroom TV. Last month, I had call to them because my internet went out and I couldn't use my phone. The service quality is alright.
Good afternoon Pertinia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We can always troubleshoot with you or schedule a service visit if you would like. To do so, please call us anytime at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have a wonderful day!
Thank you,Christian
Reviewed July 12, 2020
My service has been all right. I like it. Whenever I submitted a complaint, they came out and they solved the problem for me, so it was real good.
Good afternoon Willie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope all is well. If you have any questions, concerns, or service issues please contact us anytime. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed July 11, 2020
Called customer service about an issue I'm having not being able to retrieve programs on my TiVo, When I go to playback it sends me Prime and I'm asked to pay to view it. I'm already a prime subscriber. Two of your agents promised me a call back after checking this out...One was a supervisor. no call back, The good news is I only have a couple of months left on my contract.
I am following up to see if your TiVo issues have been resolved. Are you still having problems retrieving Prime content? If you are still having trouble, can you please contact our Mediacom customer service department or text Molli at (66554). Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed July 11, 2020
The service went down once and they had to send another installer out. He did some work on it and he took care of it. We have several people that work on it and do a lotta direct streaming and everything's fine.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you were experiencing and glad to hear that a follow up service technician was able to acquire a fix for you. We hope all has been well since then. If any issues persist, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 10, 2020
They got everything that I asked for and they got it done and didn't take long. I got a special deal for a year and they lowered the price of my internet.
Good afternoon Ken,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives were able to assist you with any concerns you had. We hope everything has been going well. If you need any further assistance, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 9, 2020
Young lady, didn't give up, tried several things and finally got it. I am very very happy. Didn't want to wait a week for tech to come over. At first, even though I gave her the code. It didn't want to work, but she kept trying.
Good afternoon Martha,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to reacquire a resolve and that the representative that assisted you wouldn’t give up until the issues you were experiencing got fixed. We hope all has been well since. If you need any further assistance at all, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed July 9, 2020
I called Mediacom and paid my bill recently. It was easy to do. Their customer service was good. They told me earlier that at the end of the year, they were saying that my stuff will go up. It’s a new sign in, but I can't afford for my bill to go up. Other than that, the service has been fine.
Good afternoon Gwendolyn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interactions with our customer service team have been good. As far as service pricing, please call us anytime to inquire about any available promotions that we might have. Reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed July 8, 2020
My parents have had Mediacom for as long as I can remember. But since November is when I personally started an account of my own. That's also what my sister had. In a small town like the area like this, mostly everybody has the same and the service is good. I like it. I have just internet at the moment. There were times when we were streaming off our TV and although the router is literally on the TV stand, it buffered really bad. But then we hardwired the TV and it works tremendously better. I liked the speed. The customer service has been amazing as well. There was one time that customer service was not very helpful. I was trying to make my online account and they told me that I needed to wait until my first bill got in the mail so I could pay online. Then I got an email that my bill was due but I didn't have an account for it and the bill hadn't been in the mail yet. But every other time, the reps have been very helpful and kind.
Good afternoon Gentry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that service has been good and that the representatives that you have interacted with have been very helpful and kind. We hope everything is well. If you need assistance with anything, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com