Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,874,223 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 4, 2020
I give you high marks for customer friendly phone service and answering the calls in a reasonable amount of wait time. Disappointed in getting a response on location of line after several phone calls. No call back from Mediacom. Frustrating and took the service guy several hours to resolve the problem the day of the appointment when it could have been fixed earlier. Truly appreciated the good work the 3rd party service guy did for us!
Good Evening Kristi,
Thank you for the compliment. We try to answer our calls as quick as we can. I am sorry if you did not get a response back from Mediacom. I see one of our associates had attempted to call a couple of times and were not able to reach you. I also apologize it took longer than expected for the technician to repair your trouble. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
When I hooked my service back up this fall I got a new account number. The old account number was tied to my email for both the internet site and the Apple App. On my first call the rep very quickly fixed this and it worked fine on the Web Site. I later found out that the App on my IPad was still tied to the old account number. I called again and worked with a rep. He checked it out and said it looked like it should be fixed from his end. He told me it must be Apple somehow saving the old account info on the App. To fix this I deleted the app on my IPad and reinstalled it. This solved the problem. I would guess this is happening to other Mediacom customers with Apple devices and should be corrected in the Apple app.
Good Evening Bruce,
Thank you for the review. You are correct if your account number has changed in any operating system. You will need to delete the Mediacom app and reinstall with your new info. I am glad our customer service agents were able to help you over the phone. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Nov. 4, 2020
Tec came out Oct 17, checked the connections at the house. Said the house was good, and that he would open an order for someone to check the signal at the pole. Well the only way I can use the Internet is to plug whatever device I want to use into the modem direct. I have replaced the Modem and the Router. I can sometimes get a signal when on WIFI but as soon as I try to go online it's gone. I have not pushed this because of the storm damage you guys are dealing with. Be safe. The only problem in 20 years. Great Service Over All.
Good Evening Ray,
Thank you for taking my call. I show your internet is working from your modem. When we try to connect your router that is when you can't connect. You had your personal router for at least 4 years. You have agreed to purchase a new router and we can see if it connects. I will follow up with you in a couple of days. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
Since the 'upgrades' to whatever was performed recently, (at least that's what we were told was happening when we called), we've had a number of service interruptions with our internet specifically, but also with our regular cable. We set up a service call, but everything worked fine for a couple of days, so we cancelled it. (I think this was about 2 weeks ago by now.) Now we're back to varying degrees of service interruption - again, usually internet. I guess we've been spoiled for so many years we've only had trouble a few times, but the frequency now is very annoying. :(
Good afternoon Mrs. Stewart,
Thank you very much for taking my call today. We are happy to hear services are working okay. We are always here to help. Please, if any issues persist don’t hesitate to reach out to us. We can always troubleshoot with you or schedule a service visit if needed. Thank you for your time and valued Mediacom business as it is greatly appreciated. We hope you and your family have a great holiday. If you need us, please reach out to us anytime since we are 24/7. Call us at 855-633-4226 or text us at 66554. Take care!
Thanks,Christian
Reviewed Nov. 4, 2020
We can receive calls but when we call out we are not heard by the person we call. We can hear them say hello etc but are not able to respond. An employee adjusted our modem from her site. It did not work.
Reviewed Nov. 4, 2020
Recently replaced our router. It would dump the connections and tell us our passwords were wrong and the new one is better but happens sometimes and currently seems to run erratically going slow or dumping the connection and of course I'm a pro at unplugging and or resetting the router but doesn't always work.
Good Evening John,
Thank you for taking my call. I am glad to hear the technician visit improved your service. There are times we need to change out equipment when it starts running faulty. I do want to thank you for your review. We did want to follow up and make sure everything was working properly now. I am glad that it is. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
I called yesterday to update our TiVo WiFi modem and since he would not send it to my billing address he said he would have it sent the 7th to our vacation home since we would be there on the 8th. It arrived today and no one is there as I told him so it will be wet when we get there. Very frustrating since he assured me he held it until Sat. Now I worried he didn’t put my cable on hold Nov11 because he kept saying “disconnect.” He was very friendly but did not follow through.
Good Afternoon Debbie,
Thank you for the review. I have attempted to reach you by voicemail. I do show a TiVo box being shipped. I am looking for seasonal service on this account and I am not showing the account being established with seasonal hold. If you can please contact Mediacom customer service or text Molli at 66554. We would be happy to correct the error. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
I had a problem with the cable signal not reaching TVs other than the main one. My technician Chris was very knowledgeable and fixed the problem quickly. He is the best I have ever had! I hope he returns to my house the next time I need service. I will be contacting Mediacom in the near future to re-negotiate my rate. I would love to see those like myself that have been customers for MANY years rewarded for our faithful service by giving us a special longevity rate. It seems like new customers get a much better rate than the long time customers. I don't change companies every time my contract is up to get a lower rate. Consideration should be given.
Good Evening Diane,
Thank you for your review. I am happy to hear that our technician Chris fixed your problem quickly. I will forward the compliment to his supervisor. We do have promotions that our available. There are certain plans that are grandfathered that our better than some of our newer promotions. It would be our pleasure to review your account and see if we have a better offer for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
Customer service representative was courteous and efficient in handling a request for my services to be placed on a seasonal basis. She also sent an email to confirm the changes and was responsive to my questions and concerns. Will easily be able to follow-up when restoring services in the spring.
Good Evening Teri,
Thank you for your review. We love to hear our customer service representative was courteous and efficient in placing you on your seasonal hold. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
Dropped Starz and lowered my data usage from 200 to 100. Customer Service was very responsive and helpful. Took care of me quickly and efficiently. ** My experience with customer service was better than filling out this form.
Good Afternoon Mary,
Thank you for taking the time to give us your feedback. I am glad your experience with our customer service team has been responsive, helpful, quick, and efficient. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
If someone asks about Mediacom's services, I'd tell them to do it. They have more options as far as speed is concerned and you get good service.
Good Evening Abdus,
Thank you for your referral and review. I am glad you are pleased with your Mediacom service and the options we provide. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Dec. 23, 2020
Thank you. All is working. Easy fix for the technician. Should have been able to be done remotely. Grateful all works again.
Original Review: Nov. 3, 2020
I have called with an issue. My guide states “title not available” on channels 703-750. I was told a ticket would be created and someone would follow up. Guide still does not work and nobody has contacted me. I do need this taken care of.
Good Morning Cathy,
Thank you for answering my call. We spoke about the origin of this review and you confirmed the service has been working great. It’s awesome to hear that and we hope it continues to be that way! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Nov. 3, 2020
I had no idea what to do so my son called in and him and the tech worked it out. He did a great job. We didn't have a laptop in the house which seemed like a problem but wasn't with the techs help. Thank you.
Good Afternoon Tom,
Thank you for the review. I am glad our support team was able to help you with hooking up your new modem. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Nov. 3, 2020
I asked why the modem was blinking yellow. I was told by the third tech person that the modem manual says it is okay. I found the answer for my problem from a professional Geek. He adjusted my computer to take out the jitters. I then could get Facebook and Messenger clearly without all the gray lines. I thought it was the fault of the modem. I had to go elsewhere to find the remedy for my problem.
Good Evening Eva Carol,
Thank you for your review. I do apologize our technicians work on the internet that comes into your home. They are not allowed to touch your devices and perform adjustments. That would be the job of the gentleman that you hired. Think of us as the gas that makes your car go. We are not the mechanic that works on your car. I am glad the gentleman was able to help, and you can use your Facebook clearly. If you do have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
The customer service representative, Nina, was so courteous and professional. She helped me choose a promotional package better suited to our needs. I can not say enough good things about Nina. Nina was kind, caring, and exceeded my expectations. Thank you.
Good Afternoon Deborah,
Thank you for the wonderful review. I will forward the compliment to Nina's superior. We are glad our associate was able to help you with a better promotional package to suit your needs. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
I had an appointment for a service tech to come and do some troubleshooting. Never called, never came, and a day letter I received a message that my "Job" was closed. So, I don't feel very important. Not sure why there wouldn't at least be a phone call from the tech.
Good Afternoon Rustin,
I do apologize your appointment was canceled. I do show that our field support department attempted to call you. It looks like it was a Manpower issue. The day of your appointment we did not have a technician to dispatch to your job. If you still need assistance, please call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Wanted to find out when Mediacom will off the ACC network like I was promised when I signed up for service. I have paid a premium for cable television and can’t even get the channels I was promised. I may have to discontinue service and go back to DISH.
Good Evening Rick,
Thank you for the review. I do apologize that we are not providing the ACCN network. I have sent in a channel request for you. I can't guarantee the channel will be added. But it does not hurt for us to ask. The more people that request the channel the more chance of Mediacom getting it added. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
I called in regards to the remote not working properly & the rep was able to walk me through a fix for the problem & it worked after that, rep was very pleasant & very patient, although I do continue to have an ongoing problem with my phone going out of service for no apparent reason & would like for that to stop.
Good Afternoon Janet,
Thank you for taking my call today. When I called you were having problems with your home phone. It was not working. I have scheduled a visit with you for a technician. I do apologize you have had repeat issues with your phone service. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
My experience with Mediacom is completely different than 10 years ago. Great service, help when I needed it quickly, quick restoration after the Derecho. Great service when I turned in my equipment, and a nice storefront. Good job completely turning over Mediacom.
Good Evening Beck,
Thank you for noticing. I am glad when you went to our local office you enjoyed our storefront. We are always working hard to improve our company. Derecho was definitely a challenge to restore a large area of the Midwest. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Cannot keep same phone numbers. Delay of site survey. Greater delay of installation. Can't even conduct payment transactions because it can't be done before Friday. When I specifically stated 2 weeks ago that it needed to be ready Nov 2.
Good Afternoon Deborah,
Thank you for taking my call. I do apologize again for the delay on getting your service installed and not being able to keep your phone number. You confirmed your service has now been working except for yesterday you experienced a seven, hour outage in your area. And again I do apologize for the rocky start. We will work to keep you happy going forward. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Worked with support to try to find problem with internet. Came to the conclusion that a replacement modem was needed. Set up appointment to swap. Felt good about that decision. Soon discovered it was the a different problem that I was able to fix. Called and cancelled the appointment a day early.
Good Afternoon Steve,
Thank you for the excellent review. I was glad you were able to isolate your problem and cancel your appointment. If your problem returns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Cable and TiVo, things that should be free say we have to call and subscribe when trying to watch On Demand. Also have the time it stops playing constantly like it’s loading up again. Loved Mediacom last time we had them. It’s expensive and it’s really not worth the money.
Good Afternoon Michael,
I apologize I have had a problem with contacting you. If you are still having problems with on demand. Can you please contact Mediacom customer service or text Molli at 66554? We are open 24 hours a day. We can schedule a service call for you which would be regular business hours. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Called on 10/19 for a new one. Told on 10/20 one was shipped. Never got it. Called on 10/29 talked to a person. Said will look into it. She took my email to get back to me. Never did. Now as of 11/3 still no remote. I will likely have to call again.
Good Afternoon Virgil and Kathleen,
Thank you for taking my call. I am sorry that your remote has not arrived. I show one was delivered on 10/21. Kathleen stated she hasn't received a package from Mediacom. I gave her the tracing number and she will contact FedEx. She has stated there has been a mix up before with another address getting their packages and vice versa. I show another remote is on the way. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
We are not unhappy but it should certainly be at excellent level as we are living in an online dependent era. Everyday we have to reset it and during meetings (Zoom/Webex etc.) it always goes out or becomes extremely slow that it stops streaming.
Good Evening Momina,
Thank you for taking my calls. The first time I spoke to you and your husband you were not at home and I suggested resetting the modem and the router. I have now called you back and unfortunately, we were not successful. Your internet is still intermittent, so we have scheduled a visit for you tomorrow to further investigate the problem. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Many times a week as I watch tv my show is interrupted by lost of signal as well as My Wi-Fi. Sometimes I miss important parts of the program I am watching or lose data I haven’t back up on my computer.
Good Evening Linda,
Thank you for taking my call. You have responded that your service goes out 2-3 times per week and you are having problems with the on demand buffering. You mentioned at the time you were busy and could not talk but would call Mediacom back for assistance. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
I had a very good experience with a Mediacom tech person who found a different plan for me that was less expensive and had everything I wanted. She was patient and knowledgeable. She wanted to help me.
Good Afternoon Janet,
Thank you for the review. I am glad the associate who assisted you was patient and knowledgeable. I am glad we were able to find a plan that would work for you. If you have any additional questions or concerns. Please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
The first person I talked to was so sweet but she had to pass it onto a tech. He tried very hard to figure out why there was an overage. Tried to change password but wasn’t able to do that. Was put in as a level 2 investigation. Have not heard what they discovered. Date 10/25/2020.
Good Afternoon Mary Ann,
Thank you for taking my call. Since your router is not updating. We will send you a replacement router. You have had this router since 2014. Once you receive the new modem. You will return the old modem. You should get a return label in the box. You will also call Mediacom and we will program the new modem for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
The technician who came to my house for the install and also the people I have spoken with twice on the phone have all been great! Much better customer service than I get from other companies I have to call into for customer service.
Good Evening Chris,
Thank you for your review. I am glad you have had a positive experience with our staff through your installation process. We are happy you are pleased with the service. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Service is always out. Very inconvenient when trying to take care of teaching on Zoom without internet. Call in and response they can’t do anything. Just wait. Students are waiting and we are unable to get on. Not helpful at all.
Good Evening Evelyn,
Thank you for taking my call. I did attempt to reset your router when you were not at home. I was following up with you to let you know that the router is still not updating. We could either mail you a modem or you could take your modem and swap the modem at your local office. You have had the modem for a couple of years. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
I was calling to request help deleting all the shows that are saved on our TIVO box. We have had this box for 1 year. I have been trying to get some communication but I cannot reach anyone by phone.
Good Evening Karen,
Thank you for taking my call. It was my pleasure to show you how to delete a whole series at one time. I also explained to you about the zoom function on your television remote. You can use that feature when you get a show that comes up in a smaller box than the rest of your programs you are watching. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Lost cable on a Sunday afternoon. Outage affected several of my neighbors also. Took 3 1/2 days and several emails, texts and calls to get it fixed. Original service call was entered for a day I told the rep I would not be home. No credit issued for the lost service time.
Good Afternoon Steven,
Thank you for taking my call. After speaking with you I sent an email to the Technical Operations Supervisor. He emailed me back the next day and let me know there had been a cable line cut. It was now repaired. I called you back again and you checked out the cable and stated it was now working. I do apologize for the inconvenience. Thank you for your patience. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 11, 2020
After submitting my review Mediacom has reached out to me to help resolve these problems.
Original Review: Nov. 3, 2020
I have never had so much trouble getting started with a new company. Called on 9/23/20. Set it all up to get internet and phone installed at $49.99 a month. Was told at that time I would also receive a $30 credit if I could prove I was switching from another company. The man came on the 28th to install it and said problem with line needed repair first before he could do it. They would repair and get back with me. No one called me so on 10/10 I called them and they set it up for 10/17. After several calls they could not get my phone number to transfer so I finally just said, "Forget it. Give me a new number."
I called again on 10/18 when I received email saying my estimated monthly bill was $99.99 a month not what I agreed when I first signed up to switch to Mediacom. Dana said she put in a ticket to get this corrected and should take 3 days. Sent an email on 10/22, asked if this had been resolved and the response I got was the ticket was still open today 11/3 and as far as I know this ticket is still not resolved. Can someone please get my bill corrected to the correct amount of $49.99 and get back with me and let me know this has been done. Thank you.
Good Evening Deborah,
I want to apologize you had a problem with porting your original phone number over to Mediacom. I do show your Switch and Save promo has been added and it gives you an additional $15.00 off per month. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
My cable TV and internet went out on Saturday AM. I was initially very unhappy that I could not get service until Tuesday. I called again on Sunday morning and while on the phone, a Sunday service call opened up. I was ecstatic and service was easily restored when the technician arrived. I am somewhat handicapped and rely completely on television and internet for everything, so even the 24 hours I endured without service was very difficult.
Good Afternoon Susan,
Thank you for the review. I know especially during this pandemic our customers are using cable as entertainment during isolation. I am glad that we were able to move your appointment time up and repair your cable service in a sooner timeframe. If you have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
My internet was running very slow. After exhausting my checklist, I called tech support. They had no luck either so a home visit was scheduled. I pay for the fastest speed available and was getting below standard speed. The technician was able to get me back up to speed without needing to come inside the house! Very happy about that! He did a great job!
Good Afternoon Deanna,
Thank you for your review. I want to apologize you had service issues causing you to have slow internet speeds. I am glad that our service technician was able to find the trouble outside your home and we were able to get you back up to par. Please never hesitate to contact Mediacom customer service or you can text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
I have lived in this house over 5 years. I have never had cable as you folks are too expensive. I do have Mediacom internet. But I am unhappy as you keep raising my rates. I now pay well over $50 a month for just internet. A few months ago you raised my rates again.
Good Afternoon Mark,
Thank you for taking my call. I have made a recommendation you could purchase your own modem and that would save you $12.00 per month. You are in a grandfathered internet package that if we changed it you would pay more. You would have more data usage to use. I do not see that you are going over your data. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Nov. 3, 2020
Ordered a new tv remote October 28th and never arrived, come to find out it was never ordered for me, so the 3rd person I talked to ordered it for me and she gave me order # and shipping date and when I should receive it.
Good Evening Sherri,
Thank you for taking my call. I am pleased to hear that you have received your replacement remote. I do apologize for you not getting the remote sooner. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
The rep arrived in a mask. When I made the appointment with Ponte, in the Philippines, I was told that the rep would not enter the house. (I am at high risk for virus.) The rep wanted to come in. I explained that he would have to do the job outside. He fiddled with a box/cables out front without success. I suggested that he try the cables on the side of the house. The upstairs TV came on immediately. I thanked the rep. He said that he did nothing but tighten a few screws. I told him to accept the compliment because I am a happy customer. The next day, I received an email saying that my appointment had been cancelled. Confusing! Thanks.
Good Afternoon Cristina,
I am glad we were able to take care of your cable trouble outside of the home. There are a lot of times If it is just one TV that is not working. We would need access to your home to check the cable going into that specific room. There are fittings that we sometimes need to change that connect the coax cable to the television, etc. The technician that came to your home probably just canceled the visit because it was just those few screws, he tightened. He did not want to risk a service charge for you since he did not come inside. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
After several calls and rebooting numerous times and a service technician coming. It took the second technician to figure out the issue. He started outside checking then inside and reconnected to make the internet and tvo compatibility function. It seems no two technician have the same idea as to what is going on. Very pleased with the last technician.
Good Evening James,
I am sorry to hear you have had service trouble which has required repeat technicians to come to your home. Thank you for your patience with getting your trouble resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
I'm happy with Mediacom service here in Spring Grove Minnesota. The other internet provider here in the city is very expensive and they only give you 50mb of internet access and I receive 60 gigs from Mediacom as well as a landline and cable for half the price. I've have shared this information with a few of my neighbors in my building and some of them are switching over to Mediacom as well.
Good Evening Carlos,
We appreciate you recommending us to your neighbors. Thank you for allowing Mediacom to provide you with cable, internet, and phone. We are pleased you are happy with our service and our price. If you have any additional questions or concerns, please never hesitate to contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Our experiences with Mediacom have been very good. Over the years:
2. Replacing equipment provided by Mediacom is easy. We drive two miles to their customer office in Keokuk - give them the old unit and they give us a replacement. No questions asked.
3. Their installation technicians have been conscientious and take the time necessary to do it right.
Good Afternoon Kerry,
Thank you for your patronage with Mediacom. I am glad you have been pleased with our technicians. It is also a great convenience when you have a local office to assist you with making payments and exchanging modems. Please never hesitate to reach out to our Mediacom customer service department or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Our original appt day was 10/23/20. Mediacom didn't show up and called the wrong number to inform me (they had techs that didn't show up that day). Rescheduled for 10/27/20. Tech didn't seem to know what he was doing, kept call me and asking me questions that he should have been asking his supervisor. THEN...SAT ON OUR TENANT'S BED WHILE MAKING PHONE CALLS TO HIS BOSS. Totally unacceptable. Tenant called me after he left and they still didn't have wifi. Another tech had to come out 10/31/20 and finish the job. This was not a good experience.
Good Afternoon Julie,
Thank you for taking my call. I am sorry that you have had such a problem with getting your services connected. I have reported to the management department that your tenant was not happy with our technician sitting on their bed. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Dec. 8, 2020
Since I advised Mediacom of my issues, the situation seems to have resolved. I am now a happy camper and I believe Mediacom truly listened.
Original Review: Nov. 3, 2020
I have been experiencing frequent outages in recent months. I'm pretty fed up. I have to reboot several times a week. And these past couple months I've had to call several times. Your automated system works well, but I shouldn't have to call so often.
Good Afternoon Mary,
Thank you for your review. I looked at your account. I do notice the last visit was canceled. If you would like to schedule a technician visit. Please contact Mediacom customer care or text Molli at 66554. I looked at the earliest record of when your modem was installed and that was 2017. It is your own personal modem. I have had to exchange modems for customers that rent our modems. And that usually happens around the age of your modem. That is why I am leaning towards it may be time to update your modem. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
When I called the first time the agent said it would be done in 48 hours. Called two days later and agent said it would be that day by 8PM. Third agent agent said within next two days. The fourth agent was honest and said they have no way of knowing when the technician would be here. I have changed my schedule trying to be here when or if they show up. Please don’t make promises that cannot be kept.
Good Evening James,
Thank you for taking my call. I am glad to hear our technician has arrived and ran a temporary drop for you. Once you have finished your construction please call us back so we can schedule a survey so we can get your cable buried again. I do apologize for the confusion. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Unable to get cable HD channels other than networks, NBC, CBS, etc.. On 10/29 spoke to a rep in Des MOines, Iowa. Could not fix problem. Sent ticket to higher level. Called 2 days letter. Can not fix, will send Tech. Tech came today, 11/3/2000, could not determine problem. Called rep, said they will send to next level and will contact me in 2 days. This is INSANE.
Good Afternoon Robert,
Thank you for your review and your patience. I have reviewed the notes on your account. The notes state our Technical Operations Supervisor called and verified channels are now working. I have attempted to reach you by phone and have left a message. If you do have questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
The tech guided me through the issue so that I was able to fix my problem with ease!! I am not good with technology and so I was surprised at how easy she made it. No one had to come into my house which was very important to me.
Good Evening Barbara,
Now more than ever it is important for us as Mediacom agents to empower you with the information you need to assist you with your service. There are times we do need to send a technician to your home for repairs. But with the Pandemic we do our best to try and limit contact for your safety. I am glad we were able to help. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
The techs who came to set up my business were incredible! I want them back to help next time. If I need anything. I think it was rob and rob, but they were both quick and effective. I am pleased with the service I received!
Good Afternoon Dominic,
Thank you for the compliment. I am glad our technicians were both quick and effective. We hope you business flourishes. If you do have any additional questions on concerns, please never hesitate to contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
Disconnected my internet service and Wi-Fi didn't work half the time. Kept going in and out all day and all night. Too much money for service that don't work. Kept trying to upgrade me but why should I upgrade when your other service should run all the time not half the time?
Good Afternoon Keith,
Thank you for taking my call. I apologize you were having problems with the internet. You did state that because of cost and the trouble you were having you decided to cancel the service. I do want to thank you for continuing with cable television. I am glad to hear your cable service is working well. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
My children are unable to attend virtual school because of the slow internet. I’m told something is wrong with my speed and I need a technician but they can’t come until the 20th. My kids can’t miss school for the next 17 days. I’m in the process of trying to find someone else to give me internet sooner even though I’ve liked my service.
Good Afternoon Jessica,
Thank you for your review. I have attempted to find your account by your name and telephone number. I would be happy to assist you if you can respond back to me with your physical address and or account number. I would be happy to research your information and help you with your trouble call. If you have further questions or concerns. You can also contact Mediacom customer care or text Molli at 66552. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 5, 2020
Beverly and Penny were wonderful. They have excellent customer service skills and I truly appreciate them taking the time to resolve my concerns. The modem was exchanged and I've had no issues since. The cable package is back to normal as well.
Original Review: Nov. 3, 2020
I have had to have repeat tickets all surrounding WiFi. Techs come out, service is good about a week or two, then more issues. My kids are virtual for school and I work from home part time. The kids have been counted tardy/absent and I have had to take personal time off due to lapse in service preventing me from working.
Good Afternoon Chiquetta,
Thank you for taking my call. I am glad to hear your internet is working better. I do apologize that your television service was modified in error. I was able to complete the order and bring the channels back on for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
We have Mediacom turned off for the winter because we are not in the house where we have Mediacom currently. We put it on vacation hold for a year, and the process was fine and easy. We did have somebody come out and they had to mess with a couple of the boxes, but they came out pretty quickly and took care of the problems. It's a pretty good service overall.
Good Afternoon Kim,
Thank you for your review. I am glad we have been quick and prompt in repairing your service trouble. The maximum we do seasonal hold is for 6 months. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 3, 2020
I have cable, internet, and phone through Mediacom. I just called a while ago to redo a package that I had, because my bill went up extremely high after the promotion. They're easy to get ahold of. I want to see better prices with their packages that they offer.
Good Afternoon Shinnia,
We are pleased to hear that you were able to reach our Mediacom customer service team with ease. Thank you for having your phone, internet, and cable through Mediacom. There has been increases from our cable programming to our operation costs. We our working hard to give our customers the best value. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 2, 2020
I needed a fast internet connection because I am doing some video recording that I needed to upload. The alternatives weren't gonna be fast enough. I got Mediacom. The technician that came out seemed knowledgeable. The quality of service is not bad, but it's not the cheapest either. For the most part, I haven't really had too many problems. So, that's been good.
Good Afternoon Randall,
Thank you for signing up for Mediacom services. I am glad it is helping you with your video recordings you are uploading. We are also happy that you are pleased with your quality of service and the knowledge of our technical staff. If you do have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 30, 2020
The issues were resolved and they were very good about making sure that happened.
Original Review: Nov. 1, 2020
My parents have Mediacom and I chose them because it's one of the only ones that are offered in my apartment building. I've had some issues in the past but they fixed them relatively quickly. It’s not the best internet service in high-volume areas like apartment buildings though.
Good Afternoon Samantha,
Thank you for taking my call. I have changed the settings on the 5G side of your router. Hopefully this will help you with holding the 5G connection. If this does not help and multiple devices will not hold the 5G. We can swap the modem you are renting. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 1, 2020
We have internet and cable services through Mediacom. We just had an interruption on the other day where we didn't have internet services. But other than that, it's been okay. Their techs were great. One of them stayed on the line with me because at that time, everything was back up and running. She stayed on the line to make sure that everything was working like it was supposed to.
Good Afternoon Sandra,
Thank you for your review. I do apologize for the interruption in your Mediacom service. We appreciate the compliment about our staff. If you have any additional questions or concerns, please never hesitate to contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 31, 2020
I’ve been with CenturyLink and every time, I was always getting knocked off my internet. I had heard that Mediacom had the best internet. I called them. I told their rep what I was looking for, and I ended up getting the TV, the internet, and the phone service all through Mediacom. A gentleman came for the installation. He put on his little booties. He hooked me right up in no time.
The service has been pretty good. I've been knocked off the internet a couple of times, but now I know to turn it off and turn it back on before I call. One time, there was an outage in our area. But other than that, my station's coming good. I would like to not have just packages, though. I would like to be able to choose. Part of the things I want, I have to get this one package. But then if I want something else, I have to go with a different kind of package. When I had Mediacom a long time ago, it was just one package. My husband says that we pay for channels we don't even watch. Other than those, they seem to be doing okay right now. I recommended it to my sister and now, she has it too.
Good Evening Karen,
Thank you for switching to Mediacom and recommending us to your family. I am pleased to hear our technician did a clean and proper installation for you. We have a lot more programming content than we have in the past. The channels that our in the digital packages cost a little more to provide them to our customers that is why they are in separate packaging. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 30, 2020
I discontinued Mediacom cable. Something happened a couple of months ago and at first, I thought it was some sort of line work that they were doing. I’ve used the service twice and the people who came out were alright but they just couldn't fix the problem. It is what it is. But I still use the internet. It's average. You're supposed to get 15 megabytes download but I don't always get that and I have to monitor it. But the internet is much more reliable than the cable.
Good Evening William,
Thank you for taking my call. I am glad to hear things are working well with your internet service. I am sorry to hear that you had service trouble with your cable television and that it went unresolved and you canceled your cable programming. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 29, 2020
Mediacom had a stronger signal than other companies. I use the internet and everything is going good. I’m pleased with the service and the reps have been very helpful.
Good Evening Linda,
Thank you for noticing Linda that we have one of the best internet services available to the public. I am glad to hear you are pleased with the service and you have had a positive experience with our staff. We want to thank you for your review. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 28, 2020
The broadband cable internet is faster than DSL or satellite or any of them, which was why we chose Mediacom. The installation didn’t go so great though. The guy who installed put holes in the front of my house to run a line. When he finished, he said that he shouldn't have done that because it was wireless. He didn't hook up all the bedrooms. So, a little over a week ago, a tech came and had to do that. Then, the girl I talked with on customer service had a lot of my channels turned off and I have to call. I haven't had the opportunity so, I'm dealing without most of my channels. Right now, I’m not a happy camper. Mediacom should have double check people's work. I called them and spent another hour and a half on the phone four days ago. The girl gave me a number to call the retention department directly. But I haven’t done it. I am very dissatisfied.
Good Afternoon Marjorie,
Thank you for signing up for Mediacom services. I am glad you are pleased with our Internet service. I do apologize your installation did not go well. I do show that you had a service order to correct your channels. I want to make sure all is well with your cable service. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 27, 2020
I have had Mediacom Cable (because I have no other choice) in the last three locations I've lived. Erie, IL, Annawan, IL, Moline, IL. All three locations have been plagued by outages and an inability to provide advertised speeds as an average over the course of a month time period. Below advertised speeds, missed appointments, damage to my property, and incompetency in handling repair or upgrade orders leads me to rate them the lowest of any company I've ever dealt with. They have a monopoly on broadband internet in the North/Central Illinois area and you can tell, because they do not care about your customer satisfaction at all unless the problem can be repaired by unplugging your modem.
Good Afternoon Chris,
Thank you for your review. I do apologize you have had service problems at multiple locations. I do show you have maintenance work that was just recently completed at your current location. I would like to follow up with you and make sure this has taken care of your service trouble. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 27, 2020
Mediacom’s services were good and I had nothing to complain about. I didn’t use the internet that much but it was there when I needed it. They didn’t have high speeds at other places though. I called Mediacom once because I thought they set up automatic payments. But it didn’t get set up so they disconnected the service. I called back, paid the balance and they connected it back. That was confusing. Then, we had the big hurricane and I didn't have internet for a few days but it was everywhere. I sold the house so I didn’t need Mediacom anymore and I just canceled it. The rep was helpful and it was a very smooth process. I'm very happy. I got things done quickly.
Good Evening Eugeniu,
Thank you for your review. We want to thank you for being a customer of Mediacom's. I do apologize you had a problem with your automatic bill payment. Congratulations on selling your home. If you ever need us in the future, we would love to assist you again with your entertainment services. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 26, 2020
Mediacom is one of the only companies that provided TV and internet in my area. It was either them or AT&T U-verse. The installer was polite and informative. I haven't had a problem with the sales team or the customer service representative. Everything was good. I was on cable, but I got rid of the cable and I'm only doing the internet. I beefed up my internet limit from one terabyte to two terabytes because we do a lot of streaming and I game a lot. I don't have an issue with receiving and downloading information while gaming.
Good Afternoon Terrell,
I am glad to hear you do not have any issues with receiving and downloading information while gaming. It is a pleasure to hear that your total experience with Mediacom has been pleasant. We want to thank you for choosing Mediacom as your internet service provider and for your review. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 26, 2020
Update: The technician showed up and was very professional and polite. He checked the line at the pole and found the connection that was causing the latency/signal problems. He replaced the entire line to the house and put on a new connection at the pole.
Original Review: Oct. 25, 2020
After the derecho on August 10th, we were without internet and tv for approximately 3 weeks. We were without power for 10 days. Mediacom said that customers affected by the storm would receive credit on their October bill. We did not receive a credit and when we inquired why, were told because we were never without tv and internet. The internet outage can be proven by the data usage that is tracked. Also, I would think that the fact we were without power could prove that for 10 days we had neither. I'm interested in how many other customers are not receiving credit because Mediacom says they were never without. Plus I am still having issues since the storm with poor internet signal and when I called two weeks ago (near the first of October), I received a "prompt" appointment of November 3.
Good AFternoon Kim,
Thank you for taking my call today. I have done some research on your data usage and I can confirm you were without service from 08-10 to 08-29. I have sent over a request for your adjustment. I do apologize it was not automatic for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 25, 2020
Mediacom is the only one available to me. I had a very brief and rushed experience with the sales and installation teams, but they got the job done. I'm satisfied overall.
Good Evening Tali,
Thank you for your review. We may be the only company available to you, but you could have chosen not to have Mediacom. And for making the decision of signing up with Mediacom we are grateful. I do apologize if you felt rushed during the process of setting up your Mediacom service. We appreciate your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 24, 2020
Mediacom's service has been good. When we have to have a problem done, they've taken care of it for us. The installation was really simple. They run the cord and put it up through the wall. In our community, Mediacom is the only one we have. We have the internet and the TV. We’re happy. The only thing is when they had to replace my DVR box, they would take away some of the recordings that I wanted to watch. So, I had to start over again.
Good Evening Lila,
We appreciate the review. I am also glad to hear your installation was simple and your service has been good. It is always a sad time when your DVR dies, and it requires being replaced. That is one of the nice things about TiVo. You can create a One Pass and when the movie or series airs again it will schedule it to record. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Oct. 23, 2020
We have cable and internet through Mediacom. We figured it was the best choice to go after doing research. It’s a good experience. Their team is pretty great. I have an issue that they're coming to check out tomorrow for me between 1:00 and 5:00. I got my main box and everything hooked up in my bedroom, but there's a cable cord in my living room, and I don't know how to get the channels on the TV in the living room. The lady tried to help me over the phone, and so we just decided to make it where somebody could come out to the house. Other than that, everything is great.
Good Evening Ray,
Thank you for taking my call. I am pleased to hear you have had a good experience with Mediacom. The room where your cable is not working could be bad or sometimes the QAM tuner in the television is not. If the TV works in a different room without a box, then you know it is probably the cable. I do show a visit is scheduled for a technician. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 22, 2020
We had DISH and every time it would storm, it would go out and we didn't have any coverage. Mediacom is underground, so they're not affected quite as much. The sales rep was helpful, and the customer service was good. I was satisfied. We got internet and TV as well as the phone, which we don’t use. Sometimes it rings and I don't even answer it. It’s probably Mediacom calling. We’re moving at the end of this month. We'll be at this apartment for four months till our unit gets done, and then we'll have to use them again. So, we're getting charged the transfer fee twice, which is 49.99 each time. Being a customer and we're new, my husband wasn't too happy about that part.
Good Evening Marie,
Thank you for taking my call. I am glad to hear that you are happy with your Mediacom services. I am glad to hear that our staff has been helpful. I do apologize about the transfer fee. If you are moving from one location to another, we do have to send a technician to your home to hook up Mediacom to your home. This is what the service call is for. If you have any additional questions or concerns, please contact Mediacom customer service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 22, 2020
We were moving from California and Mediacom came recommended by others who lived here. So, that's what we did. The installation went fine. The guy showed up and five minutes later, he's finished. So far, so good.
Good Afternoon Edward,
Thank you for signing up for Mediacom. I am glad to hear we came recommended to you. It is also nice to know you are enjoying our service and that our installation technician was prompt and efficient. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 21, 2020
My experience with Mediacom and their sales team has been good so far. We have our internet through them. There was something that needed to be done the last time a tech was at the house but the guy who came didn't fix it. That messed up our internet and we had to call Mediacom back and have somebody else come. The rep whom I spoke with said that he didn't know why the initial tech didn't fix the issue for me. Still, our internet service has been good so far.
Good Evening Amelia,
Thank you for your review. I am glad to hear the experience with Mediacom has been good. I am sorry to hear that it took a second trip on one of your visits to get your internet trouble resolved. We have had cases of intermittent service where we get to the home the service is fine and then later it goes back to the same trouble. Intermittent trouble can be hard to diagnose. If we go to the home and things are working smoothly on our visit. I know it can be very frustrating and I do apologize. Thank you for choosing Mediacom as your Internet service provider we appreciate your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 20, 2020
Internet service with Mediacom has been going okay for me. The installation of their service at my place went well. There was a time when we thought their system was torn up but that got resolved before they had to come out and work on things.
Good Afternoon Danny,
Thank you for your review. I am glad to hear the installation of your service went well and we were able to install your service on time. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Oct. 20, 2020
I've had Mediacom in the past. When I checked on them, they were able to provide the three things that I wanted, which was the cable, the Wi-Fi, and the online phone. After somebody came to the door, I got tired of waiting for a phone call from them. I know Mediacom trucks come by with their number on them, but I never bothered to write one down and I never found a local number. I signed up online and then I set it up that way.
I was completely distracted when the person who originally set things in came and I wasn't watching what he was doing. Had I been watching, I would have had him do it differently than what he did. At some point here, I'm not sure what he was thinking 'cause I didn't have a phone hooked up. There are no outlets in this apartment that I'm at. I haven't had a chance to go out and buy a landline phone and I've had that service supposedly being paid for since last June. I plan on calling them once I get the landline phone, so when they come, they have to hook it up.
The cable is inconsistent as well. It's like it needs to warm up and the less I use it, the more inconsistent it is. It will come on and I have to fiddle with it to get a clearer picture. Sometimes, I get it better than other times, but I'm not sure what I do to get it to work better or faster. I'm sure there are processes that I don't know about that they can do to hurry the reception along.
Good Afternoon Rich,
Thank you for the review. Mediacom's phone service works out of the back of the modem. There are 2 phone jacks and your telephone would plug into the telephone 1 port of the modem. What a lot of people do is buy a base phone with additional handsets. If you are still having problems with your television service, please contact Mediacom customer service or text Molli at 66554. We would be happy to schedule a service technician for you. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 19, 2020
I had Dish before and I got tired of their problems. I got Mediacom and upgraded my TV package through them. Their installer was great when he hooked my system up. He was really clean and kind. So far, things have been good. Mediacom provides service that is a lot better than Dish's and their rep Pam was awesome when I spoke to her.
Good Evening Beverly,
Thank you for the wonderful review. I am elated that from your first contact with Pam, to our installer that hooked up your service was all positive. We are happy to have you. If you have any additional questions or concerns, please contact Mediacom Customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 19, 2020
Mediacom is the only one that we can afford and the only one that’s working in our area. The modem that we had was old, so they gave us the new one. We took the modem back. We did it ourselves. The first lady I spoke with, you could hear kids in the background. She was like a Chinese lady, and there was a dog barking. It was like you try to get in a room that’s quiet, but it's hard because kids are coming at you. I was still able to understand her, so she did good. But I wish Mediacom could change their prices. Their price is too high. I wish they can put it down at least 30 something dollars a month. But with me using the internet with the TV, using Roku, so that could be the reason why they have it so high. I pay $92 a month just for internet. Other than that, the service is running because the girls were at school today.
Good Afternoon Regina,
Thank you for the review. I am glad you were able to pick up a modem at your local office. I do apologize with the Pandemic a lot of us our working from home. I do apologize you experienced background noise. I do show that you recently have taken advantage of a promotion with our phone service. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 14, 2020
My internet service from Mediacom is very good. Recently, we had a power surge that blew out my modem. They replaced things and now it's fine. They always take care of me.
Good Evening Karen,
Thank you for your review. It is good news to hear you are always taken care of. Thank you for your patience when you had the power surge and it blew out your modem. We are pleased you are happy with your service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 12, 2020
Some apartment complexes in Gulf Shores Alabama and surrounding areas have Mediacom wired into the complex. Their Cable is mandated as part of the lease and it leaves you no options for internet service. Keep this in mind when choosing a place to live. If you work from home or if you depend on high speed internet for your life, first find out what provider you can have. Avoid at all cost living in an area that locks you into Mediacom. It is THE WORST and most unpredictable service I have ever had in 30 years and I have lived all over the country.
Even if you pay for the high speed, your internet will go down completely several times a week without notice. it will bump you out of your Zoom calls, it will shut down your business. I have to call them sometimes 3 times a week and have lost count of the hours of my time I have spent on the phone with them trying to get service working. It has cost me thousands of dollars in lost work. I am likely going to have to break my lease and move from this apartment. I have been fighting Mediacom constantly for the 4 months I have lived here and it is a constant ongoing battle.
Good Evening Robin,
Thank you for taking my call. I am glad the last technician that came to your home replaced your mocha ground block and split your WIFI. And that since then you have better performance on your modem. I walked you through resetting your modem and showed you how to get into your home network manager if you wanted to make changes to your router. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Original Review: Oct. 12, 2020
I believe our modem needs updated. I have to restart it daily. Super annoying and takes forever to load. At almost $150 per month, for over a year, it is quite frustrating. I would appreciate feedback or updated equipment which works on a daily basis.
Good Afternoon Lesley,
Thank you for calling back in. I do show you received my message and we have mailed you a replacement modem. Once you receive the modem in the mail you will need to call back to Mediacom customer service or text Molli at 66554. We will program the modem for you. If this does not help, we will need to send a technician. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 12, 2020
I have only talked to tech support at Mediacom for help with internet access. The tech support person was courteous and helpful. She was able to get my internet up and running again. I always recommend Mediacom to my friends!
Thank you for the wonderful review. I am glad your contact with our technical support team has been courteous and helpful. Thank you for recommending Mediacom to your friends. Mediacom appreciates your business.
Warmest Regards,
Beverley Hiett
Reviewed Oct. 12, 2020
Only problem was modem would not power up and he had a replacement power cord that worked.
Good Evening Rich,
Thank you for the wonderful review. I am glad to hear are serviceman came to the appointment on time and was open to discuss installation options with you. It sounds like he was a great problem solver when he ran into the modem problem. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 10, 2020
I moved cable box to a different location and didn't get any signal, so had a technician come to restore signal. He was very professional and courteous and had the problem corrected in no time at all, I was very pleased and would recommend Mediacom to anyone.
Good Evening Federico,
Thank you for the wonderful review. I am sorry that the cable box did not work for you when you moved it to a different room. I am glad to hear the technician that came to the rescue was professional and courteous. Thank you for the recommendation of Mediacom services.Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 7, 2020
Mediacom was the only one around here. Their reps were great. I had questions about my billing and they answered all of my questions and took care of me. Their internet service has been good so far. We use it for television and entertainment. We stream Hulu and Prime and it works good. I got a couple of tablets that wouldn't connect to the internet for some reason but everything else did. They sent a guy out but he didn't even know what was going on ‘cause he didn’t figure anything out.
Good Evening Larry,
Thank you for taking my call. I thought we would give it one more attempt on the tablets. As you mentioned everything else is connected to the internet. I am glad you can at least get them to connect to a hotspot so you can get some use out of them. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 7, 2020
After the August storm, a tree fell on the cable line connected between two telephone poles. The line was severed and a temporary splice was needed to restore service. Although the splice has worked, I do experience a drop in the internet connection periodically. It has been 2 months since the storm and the line is still not repaired. I have called numerous times inquiring about a repair date and have not received a definitive answer from Mediacom. Bad weather is right around the corner. If this problem is not taken care of before the weather hits, it will severely affect the internet service and I will deduct from my payment every time my service is interrupted. This problem needs to be rectified ASAP to avoid any interruptions and deductions from the bill. Thank you for your attention to this problem. ZPNS.
Good Afternoon Frank,
I am glad to see you received my voicemail message. I do apologize your drop has not been replaced. I do show we now have an order in to replace your drop. I will follow up next week and make sure everything has been resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 6, 2020
We just can’t seem to get a good signal in our home. I’ve now upgraded to the highest 1 gig and I’m still getting about 94, which was about a 25 increase from my former speed. We’ve got a service call scheduled ASAP hopefully this week. We both have an office in our home and are unable to work from home most of the time because of Internet speed.
Good Afternoon Joni,
I did show that you had a service call on 10/25. I am wanting to check with you and see if your service has improved since the visit. If you can please return a response or call Mediacom customer service. It would be appreciated. I do want to make sure your internet trouble has been resolved. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 6, 2020
We were unable to receive certain channels on one of our four TV's (the new one) which we should have been able to access. We received assistance which gave us access to one channel; however, we are still unable to access On Demand on that TV.
Good Afternoon Gary,
Thank you for taking my call. I have sent a ticket about losing channel 222 ID. You have stated at this time you do not want a technician. I had asked if you tried a few troubleshooting tips. Which you stated you had already tried. I advised if problem persists or if you start losing more channels to please contact Mediacom. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 6, 2020
It has been 13 years since we moved into town and got the basic TV service. Overall, Mediacom has been fair. We were having trouble a while back in which the stations would drop or break up when it rained or snowed, but we placed a splitter on the outside of the house and everything was fine.
Good Afternoon Michael,
Thank you for the review and for your patronage. I am glad your cable service has been working well. Thank you for your patience during the Derecho storm repair. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
Very slow internet and have had someone out and bought extender that said would help. For the cost of it we might have to go back to Centurylink. We have had a new modem. We have had someone look at the wires outside. Still very slow and unresponsive internet. Game station will not work at times as well.
Good Afternoon Lynette,
I do apologize you have had slow intermittent speeds daily. I have scheduled a visit for a technician visit for 10/27. We have not had a technician to your home since May. Thank you for allowing us in your home to isolate your trouble. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
Monday, September 21, the technician was in a huge hurry and didn't properly install the Internet. They are scheduled to come back October 9, but it has been a pain not having Internet and trying to figure things out. The phone works though.
Good Afternoon Eleanor,
Thank you for your review. I do apologize your installation process did no go smoothly. I show an appointment that was scheduled for August the 9th and it was canceled by our IVR system. If you are still needing assistance. Please contact Mediacom customer service or text Molli at 66554. Mediacom appreciated your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
Our original install date was 9/4/2020, between 12 noon and 4:00, with a call prior to coming. We received no call and the installer was late. We found out that our equipment shipped was not as requested and the channel package was incorrect. We had requested a DVR and wanted MSNBC in addition to local channels. The installer could only connect one EBox and took the additional EBox with him to return. We found that our internet connection kept dropping and the tv service was very poor quality. We could get very limited HD channels with few SD channels. No Showtime. It wasn't until 9/23/2020 that we were able to get quality television and internet. We still are left with one tv as apparently there are issues with the internal house cable wiring. We were also stood up completely on a subsequent appointment with neither a call nor a show-up.
With regard to billing, we calculate $306.24 net of installation/activation fees for $5.10 per day. Adjustments were applied in the amount of -$35.80 for a net of $4.51 per day charge. We calculate an appropriate adjustment of -$96.90 for the first 19 days, instead of the applied -$35.80. Additionally, it was explained to us that if the need arose for a technician to enter the house, a mask would be worn. This was not always adhered to. Should you like to discuss further the above, please contact me at your convenience. Thank you.
Good Afternoon Lyle,
Thank you for taking my call. I do apologize you have had problems with your appointments. You have stated everything is working fine. I did explain that since it is a rental and the cable is wall fished. This would require your property manager to schedule something independently to fix the cables in the other rooms. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
My computer would not connect to the internet. A kind man investigated and then reset my modem. That worked wonderfully -- for most of the day. Now I again have problems connecting. I wonder if I need a new modem. What do you think?
Good Afternoon Jan,
Thank you for taking my call. I am glad to hear our technician Darin came to your home swapped your modem and everything is working beautifully. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
Went to Clinton to the Mediacom store and got a new cable box, brought it home, plugged it in and everything worked just fine. I don't know what more to say, the salesperson in Clinton was very efficient and I didn't have to wait.
Good afternoon Beverly,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to replace and install the new cable box just fine. We hope all is well and that you’re taking care. If you run into any other issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Oct. 5, 2020
Having bad pixilation on the screen and sometimes it just go out totally. Representative said they were not sure what was going on with it and not sure when it would get fixed. Did set up an appointment to get someone to come out and look at it. Tried resetting the box several times and that has not seemed to help. Customer service did not seem to care about my problem, like she was doing me a favor by talking to me.
Good Afternoon Darrell,
Thank you for taking my call. I have called and confirmed with you everything is now working appropriately. I am sorry for the inconvenience that you were having bad pixelation with your cable service. It looks like we replaced the cable outside your home. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
Needed help installing a new modem/router. The technician was wonderful to walk me through it! She was very pleasant and knowledgeable. I would recommend Mediacom to any home consumer wanting a good product and great customer service. I will be a Mediacom customer as long as I can afford to be. Both my TV and internet service are top notch.
Good afternoon Bob,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was very pleasant, knowledgeable, and walked you through the installation of your new modem/router. We hope all is well and that you’re taking care. If any problems come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Oct. 5, 2020
For the most part we are very happy with the services. However lately our internet has gone out more than normal, that's been a big challenge since our school is virtual because of covid. As we speak I am sitting without internet. Exceptional customer service though.
Good Afternoon April,
Thank you for your review. If you have been having repeat issues with intermittent internet service. Please contact Mediacom customer service or text Molli at 66554. We can schedule a visit and have a technician check your internet service. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 30, 2020
I appreciated the follow up from Mediacom.
Original Review: Oct. 5, 2020
I have had connection issues with MC nearly since the inception of the service. I have 3x requested credit for LACK of service, SLOW service. I originally asked that they KNOW that I would be able to get service in my upstairs office as I work remote and do zoom videos daily. The tech told me absolutely. It will be no problem (I don't believe he wanted to go thru getting a line through the house, etc... too much work). I have dragged 100 ft. cords up my stairway (HUGE tripping possibility) and to no avail. I am directly plugged INTO the modem located in the downstairs and it barely affects the speed. Most recently it has made NO difference. One guy came, wandered around outside. Took a few breaks and told me it was all fine. IT WASN'T AND STILL ISN'T.
Another person here just a week or so ago here for 2 hours... kept saying, "Wow, this is crazy." It's 300+ mbps on my phone showing 5G and yet he could not FIND 5G on my modem and there was a hidden name on my modem but he had no clue how to get to it. He changed the name on my modem and said, "I'm stumped." Nice kid... No help. Again. I asked him to call someone else to help him walk thru it. He said, "They will just tell me you have crap equipment and you don't but that won't do any good." Hmmm... SO, WHO WHAT HOW WHEN can someone provide the service/speed that I have been paying for?
I believe I should be credited the FULL amount of the billing for the last 3 months. My internet speeds should not be running anywhere from 7 mbps to if I am lucky 42 when I am paying for 1 Gig. You are not even in the dang ballpark of providing what you said. About the first 2 weeks or so the service was good then just essentially quit getting any speed at all even with plugging directly into the modem. Last guy (Mike?) told me to buy a $150+ router and THAT should fix the problem. Hmmm... DIDN'T. PLEASE. JUST FIX THE DANG SERVICE. My keeping my job DEPENDS on having a STRONG internet connection.
Good Afternoon Aleta,
Thank you for taking my call today. We did a pin reset on your router. I also changed some of the settings and you were able to find the 5G connection. I am glad to hear that improved the speed of your service. If you have any additional questions or concerns please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
I requested our service go on vacation October 3. On October 1, we could no longer access channels other than basic and could not access anything DVR. We called and after a long wait the person At customer service Said they would check into and give a call back. The call back was never received. So for two days we did not have the service we paid for. Very disappointing and no customer service.
Hello Gene,
I did review the call that was placed on 9-28-20, and it was requested that we place you on a seasonal effective on Oct 1st on the call by you for six months. I do apologize if there was any misunderstanding. While on seasonal, you would only be billed the seasonal rate as in the past when you were on it, and the services like DVR would not function while on it. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Cody Patterson
Reviewed Oct. 5, 2020
I love Mediacom as for internet. Some glitches here and there but nothing major. Although changing my Wi-Fi name and password has been a endless mission for last 6 months. Still hasn't been changed. And I cancelled the cable due to being way too expensive and the longer you're a customer the more you have to pay. Bill just kept going up. And cable connection got worse. Cancelling was the best feeling ever. Saved me well over $100. When you want loyal customers to stay then they should get deals and prices reduced the longer they are with your service instead of increase.
Good Afternoon Amanda,
Thank you for your feedback. Have you tried to do a pin reset on the back of the modem? I would try this if you haven't. When you push in the reset please hold it for 30 to 40 seconds. You are looking for the lights to go off on the front of the modem. The power light will stay on. Once you release the reset give the modem time to boot up. If your WIFI name and password are still not updated, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Oct. 5, 2020
YOUR WEBSITE INCLUDING THIS EMAIL SURVEY DOES NOT WORK!!! Initially, I had some problems signing onto Mediacom's website. The site would not recognize my sign-in information (which I have not changed and have had same information used in past). After a couple attempted, I was able to access my bill and pay my bill online.
Good Afternoon Judith,
Thank you for taking my call. She was finally able to log in to make a payment. We checked your account you were having WIFI trouble. We tried to reset modem, and do a pin reset in the back. I even tried to reprogram the modem. I have sent you a new modem and scheduled a visit for a technician to come to your home on 10/23/20. The modem was showing non responsive. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 5, 2020
Whenever I had a question or a problem during the last 35 years with Mediacom they have always been there to help. They are extremely knowledgeable and pleasant, and I never had a problem they could not rectify. Mediacom service representatives have been to my home several times over the years to fix issues at no charge to me. Finding good service is getting harder to find these days.
Good afternoon Sam,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that your experience with our company has been positive and that most of the representatives that you have interacted with have been pleasant. We hope all is well and that you’re taking care. If you need any assistance at all from us, please call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing weekend!
Thanks,Christian
Reviewed Oct. 5, 2020
My uncle worked for Mediacom way back in the day when they first got started so ever since then I've had their internet and cable, on and off, over the past 15 years. Everything has been good but a little high price, and it kept going up. I never really knew why. I called somebody the other day and re-bundled my packages. I haven't seen my bill for this month but hopefully it goes down. I've never had problems with Mediacom. I'm happy with it.
Good afternoon Matt,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you might have. Please call us anytime to check what your service bill is or to re-inquire about service rates. We can be reached at 855-633-4226 or text us at 66554. We are always here to help and hope that you’re doing well. Have an amazing day!
Thanks,Christian
Reviewed Oct. 4, 2020
The installment was not completed because only one tv was connected. The cable guy left without waiting to see if the other rooms were properly connected to the tv or not; when we called him, he said he would come after, but never did return to fix it nor call us back to say he would not be able to come back. We thought that's very unprofessional for we waited for him to return.
Good Afternoon Amadu,
Thank you for your review. I did review the notes and I do apologize if our technician did not communicate appropriately to you. The problem was coded that one of the televisions was not digital. We do not support analog televisions anymore. If you decide to purchase new television equipment, we would be happy to come back and install the television service in the additional room. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 23, 2020
It's working fine now and I pray it stays that way!
Original Review: Oct. 4, 2020
I tried to watch my church service - message said - "You're not connected - DNS Probe Finished, no internet". I also was under the impression that as long as I left the original phone line in the router, I would have phone services on phones other that the new answering machine & handsets. My old phone in the basement only buzzes busy, as do the ones upstairs! Is there a solution?
Good Afternoon Louise,
Thank you for taking my call. I am sorry that you were having a problem with your internet and phone service. I am glad your friend was able to come over and help you with resetting the modem. And it seems your trouble has been resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
Not happy that there is a $59 fees added for getting things to work on 9/17/20. New customers to town and company. Would appreciate a refund of those extra charges. When we were not told up front my service person. I hope this is not going to be an ongoing issue when we have problems with the system.
Good Afternoon Vickie,
I did review the order and the way the order was set up it was supposed to be waived. I do apologize for the inconvenience. We have credited the charge. Thank you for signing up for Mediacom. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
I do know that Ashley was the Customer Service Representative that helped me with my service disconnection. She told me that Billing on my account would stop 9/29/20 and the Disconnect date is 9/30/20. Ashley is extremely helpful, knowledgeable, courteous and provides excellent Customer Service.
Good afternoon Joseph,
Thank you for your review and prior valued Mediacom business as it is greatly appreciated. We are sad to see you go. We hope all is well and that you’re taking care. We are happy to hear that Ashley was extremely helpful, knowledgeable, courteous, and provided you with excellent customer service. If you ever need any further assistance from us, please reach out to us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Oct. 4, 2020
I had more time than I thought woohoo to pay my bill. The customer service representative was very helpful and very nice. It made the experience very pleasant. Great job. Keep up the good work. Laurie **. I will not hesitate to recommend Mediacom to friends and family. Vivid has put a strain on all of us, but dealing with your company is easy. Thank you.
Good Afternoon Laurie,
Thank you for your review. I am glad you were happy with your payment arrangements. It is always nice to hear our representatives were positive and our customers received a pleasant experience. Thank you for the recommendation to your friends and family. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
John 9C-7, my phone representative was very polite, patient and spoke with clarity. The repairman Jared whom we found when visiting with him lives here in Independence IA, also very polite and helpful.
Good afternoon Elaine,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that your interactions with both John and Jared were very positive. We hope all is well and that you’re taking care. We are always here to help. If you come across any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Oct. 4, 2020
I had a internet cable that needed to be buried. The technician that came out that day had an extremely challenging task. This guy busted his butt for more than 2 1/2 hours, hit ground hornets, but kept right on going. I am sorry I can't remember his name. But I want you to know whoever you contacted to bury the cable at my house did an excellent job. And he should be recognized for a hell of a job he did. Thank you. Jeffrey **
Good afternoon Jeffrey,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician that came out to bury your service line did an excellent job. We will make sure to send a compliment over to his management. We hope all has been well and that you’re taking care. If you come across any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Oct. 4, 2020
Called re: summer residence in Culver, Indiana. Since don't inhabit the cottage during the fall\winter period I have Mediacom put the service on seasonal hold. I called and spoke with Whitney and requested that be done. At the end of the call she indicated it had been done and would automatically come off seasonal hold on April 6, 2021.
Good Afternoon William,
Thank you for the review. I am glad you have taken advantage of Mediacom's seasonal service. It is a great way to hold onto your account but save money during the time you will not be using your cottage. If have any questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
Still having problems with tv, internet and phone off and on since Sally, now the rate increase, I couldn't afford last rate and you increased it, spoke to a lady about this. She let me know quickly she could care less of my rate problems, am calling other providers to see if they can do better, hate to change providers, but not happy with you all.
Good Afternoon Charles,
Thank you for taking my call. I am sorry for the outages. I have issued the service days where I show reports you lost all service in your area. I also went through the promotions and explained you have the same price as the promotions we now have available. If you have any additional questions or concerns please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
I was very impressed by the speed and accuracy Mediacom provided in the initial switch from my previous provider. Once connected there were 100% no issues. I switched over due to health issues and the need for fast internet service. Mediacom has more than met my needs. I now have peace of mind!
Good afternoon Norma,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the switch over went smooth and that you didn’t experience any issues. We hope all is well and that you’re taking care. If you come across any issues at all, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have an awesome weekend!
Thanks,Christian
Reviewed Oct. 4, 2020
The man who was here worked very hard trying to figure out what the problem was. He was great & very polite. I'm now on my 3rd box since June 2020. Crazy!! I hope this is my final box. With the problems I've since June 2020 I feel I should get some kind free service, VERY frustrating.
Good afternoon Linda,
We sincerely apologize about any intermittent or ongoing service issues that you have been experiencing. We are happy to hear that the service technician who came out to your home was very polite. We hope all is well and that you’re taking care. If any issues still persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business, have an awesome weekend!
Thanks,Christian
Reviewed Oct. 4, 2020
Have moved from Millsboro, DE residence and returned modem on moving out day. There was a line outside of the door with three people ahead of me. I waited approximately 30 minutes to just return the modem. There should be an easier way to just return items to stop service.
Good Afternoon Thomas,
Thank you for the feedback. I do apologize for the long wait at your local office to return equipment. You can call into Mediacom customer service or text Molli at 66554. We can send you a return label to return your equipment. You can take these to any FedEx drop location. If you have any additional questions or concerns please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
The internet went south on 23rd of September on the 24th two different times that day people came and TRIED to fix it yet it was still not right, so I called again for the 4th time and they were able to send a third person that Sunday 27th. After 24 hrs or so AGAIN it went South. So I called for the 5th Time and they Sent George. Forget the day. It was a late appointment but he found things and did things that should have been done that weren't. And so far things are back to normal SO FAR.
Good Afternoon Cary,
Thank you for taking my call. I am sorry it took a couple of visits to isolate the problem. I am glad that our technician George ran some tests and found a problem with the trap and corrected it for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
The cable wire was not buried until I was on the phone for over five hours expressing my dissatisfaction and frustration. The person came out to bury the wire 11 days ago and did damage to the neighbor's yard and still have not returned to repair the damage although I was promised it would be done 6 days ago.
Good Evening Frank,
Thank you for the review. I have attempted to reach out to you by phone. I am following up to see if your neighbor’s yard has been repaired. If it has not can you message me the neighbors address. If you are still having any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
My WiFi still doesn’t work!! It never did but for a few minutes! The cable doesn’t get the Monday night football! Nothing has worked! We had some important things to get done in the computer and we couldn’t get it done!
Good Afternoon Cynthia,
I am following up after your service call visit on October the 22. I would like to confirm your service trouble has been resolved. If you could respond back it would be appreciated. I would like to make sure you have been taken care of. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
Tivo stopped working after being installed for less than a week. I called and now I am waiting for two weeks for another appointment because I can't take time off of work to have someone come to my house less than a week after it was installed. I am not impressed and I am already looking at other options.
Good Afternoon Melinda,
Thank you for the review. I do apologize you had a problem with your TiVo service shortly after your installation. I have attempted to reach you by phone. I do show a second visit was completed. I would like to confirm your Mediacom services are working well. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Oct. 4, 2020
3 of 4 TV’s in house are not working yet. Error message that technician could not clear. I expect adjustment on my bill of at least 50%!!!! Or I’m going to a start streaming like my neighbors!! I would like for technician to come back.
Good Morning Mr. and Mrs. Boatner,
Thank you for answering my call today. We spoke about the situation. You confirmed that the service is working now which we’re glad hear. You also confirmed that we gave the proper credit to compensate for those issues as well. Sorry for those inconveniences but it’s great to know you’re happy now. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Oct. 4, 2020
The cable boxes were flashing without a signal. The automated system sent a signal with no success. A representative also sent a signal; again, no success. She scheduled a tech visit. The service tech was nice and friendly. He located and fixed the problem within a short period of time.
Good afternoon Andrea,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that our service technician located and fixed the problem within a short period of time. We hope all has been well since and that you’re taking care. If any issues still persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Oct. 4, 2020
Customer service is wonderful. The rate up, up and away is a deal killer. Sorry to have to go elsewhere for my services. This is a truck payment every month. Every call when snow it rain takes service away. All have been very nice and professional.
Good Evening James and Shelly,
Thank you for taking my call. I do apologize cable service has become more than you can afford. I am happy to hear you are keeping the internet and phone service with Mediacom. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
James updated their star rating from a 3 stars to a 1 stars after speaking with the company outside of the ConsumerAffairs platform.
Reviewed Oct. 4, 2020
Lately I have to restart my modem. Very annoying. Can't get signal across rooms throughout house. Why would I want to keep paying premium money for services that I barely have to enjoy? I've been a valuable customer for over 7 years.
Good Evening Natalie,
Thank you for the review. I looked at your account. The modem you have is an older modem. We do not put these modems in homes anymore. It is time to update. If you can call Mediacom customer service. We can mail you a modem or schedule a technician visit. You have a local office in Knox and North Webster. You can also take your modem and swap the modem at your local office. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 4, 2020
I only have the internet, and the speed is good when it works properly. There are times that it's spotty and we lose signal, but there's nothing Mediacom can really do until they can get the okay from the owner of my building to fix the wiring. But every time I've requested a call, they call within a timely manner and they do whatever they can to try and fix the issue. In the beginning, it did take a little while to get my service working because there was an issue with the box. They sent a tech out and after that, it started working better. I would recommend Mediacom. They've been very courteous, polite, and they've helped in any way that they could. At the time I got their service, they had the best rate for the service that I wanted. My son has Mediacom and I had him switched over to the same package that I have for his internet needs.
Good afternoon Vickie,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope all is well and that you’re taking care. We are happy to hear that everyone from our company has been very courteous and polite towards you. If you need any assistance at all with anything, please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Oct. 3, 2020
The representative in the Mediacom office was very helpful scheduling an appointment for the tech to come out. When the phone representative called, she was also helpful. I was told it would be 4 days. In a turn of events, it was same day.
Good afternoon Brandi,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representative was able to get a technician out to your home right away. We hope all is well and that you’re taking care. If you come across any further issues, please call us anytime at 855-633-4226 or text us at 66554 for any further assistance. We hope you have a great weekend!
Thanks,Christian
Reviewed Oct. 3, 2020
They never showed up. They said they called. I am thinking about changing to a different company. I will be looking at other companies. I hope they call me and try to make things better. When I called them they said they would send a technician out to fix the problem. Then they cancelled the service call without notifying me.
Good Afternoon Jimmy,
I would like to follow up with you since the technician replaced an Amp on 10/23. I have attempted to contact you and check if your services are working better after the visit. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
Immediately following Hurricane Sally, when power was restored, My Tivo unit stopped operating; it was flashing all lights, indicating a disk failure. I reported the problem and requested a replacement unit. That would be impossible, I was told. Eight days later, a tech showed up and replaced the unit. Cable service was restored two days after the initial outage, but I was without TV for an additional week unnecessarily.
Good Afternoon Wayne,
Thank you for taking my call. I am sorry that your cable TV did not come back after the storm. I do show we scheduled a trouble call as you mentioned and replaced the TiVo box. I have adjusted for the time you were without service. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 18, 2020
The guy was very knowledgeable and was able to help us solve it. I wish things could get solved quicker but at the same time I understand manpower is not always the easiest thing to get either. It's working now.
Original Review: Oct. 3, 2020
When the young man came he certainly didn’t know how to teach people in their 80’S. We have been trying and we don’t seem to be able to get it. We are waiting for a a person to come and see if we can get a handle on the problem for us. Someone is coming this week. We are hopeful!
Good Afternoon Evie,
Thank you for taking my call. I am glad I was able to help you with your TiVo service. You had questions on how to delete TV shows that you did not want recorded. We walked through it over the phone. We went through the process twice. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
I didn't have cable or internet and the Gentleman that took my call was very polite, checked on it and and let me know that there was an outage in my area and when I could expect to have service back.
Good afternoon Pam,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We hope everything is working properly and that you’re taking care. We are happy to hear that the service representative was able to provide you with outage details and a projected repair time. If any issues persist, please call us anytime at 855-633-4226 or text us at 66554 for any further assistance. We hope you have a great day!
Thanks,Christian
Reviewed Oct. 3, 2020
On Sept.30th, 2020 the customer service representative explained to me what Mediacom Retention could offer for me for the next six months. I was very satisfied with her explanation and I accepted her proposal with Mediacom. We both agreed and I accepted the new charges for the next six months ending March 31, 2021.
Good afternoon Charles,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the retention representative you spoke to provided you with an offer that you were satisfied with. We hope all is well and that you’re taking care. If you come across any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Oct. 3, 2020
Our installer was great to work with. He was personable, considerate and did a great job installing everything. You should do what you can to retain a good employee like this. I appreciated how he cleaned up everything so nicely.
Good afternoon Michael,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service installer was great to work with, that he was considerate, and did an overall great job installing everything. We hope all is well and that you’re taking care. If any issues come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Original Review: Oct. 3, 2020
I was asked to be home between 1:00 and 4:00 Pm on Tues. 8-29-20. No one showed by 4:00 so I called in and they said it was moved to 4:00 or 4:30 pm. Never heard anymore from anyone at Mediacom. Wed. 30th I went to the office in Oskaloosa. Asked The lady what was going on. She was very helpful and looked up the order and discovered the order was completed. I would appreciated a call from repairman.
Good Afternoon Larry,
Thank you for taking my call. I can apologize on behalf of our customer service team. We did not put the order in to change your television equipment when we made the changes. When the technician came to your home. He thought he was just to make a change outside your home not inside. I show that when you called in another representative made the corrections and your cable service is now working appropriately. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
I explained to a very pleasant customer representative that when I made a call to an Alta number, it didn't ring for a long time and then when it did, I got a busy signal. When I called on my cell phone, it went right through. She was getting other calls and I was making others so thought it had to be the connection between us. After a few days, the problem was solved and I was very pleased.
Good Afternoon Patricia,
Thank you for your review. I am sorry that you were having a problem with calling Alta. I am glad the customer service representative was pleasant. It is nice to hear the problem has been resolved. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 18, 2020
Mediacom made an extra effort to come out and re-wire the line going from outside to our house outside and made a good effort to make sure our issues are resolved.
Original Review: Oct. 3, 2020
The high definition Tennis channel was unwatchable because it was breaking up. It still hasn’t been corrected. It has been several weeks now. Will I have someone contact me about this. Can I get a discount on our bill? The customer service rep did a good job.
Good Afternoon Frank,
Thank you for taking my call. I am glad the Tennis channel is working properly. You had also asked me if the maintenance work had been completed. I am showing it was completed on 10/12. It can take up to 30 days for the cable to be buried. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
It appears our Tivo problem has been solved. Good, knowledgeable technicians. It did take multiple visits to our home. All technicians were professional and tried to solve the issue. I do not like the 4 hour time slot but all technicians called us as we were told.
Good Afternoon Nancy,
Thank you for the review. We do apologize for the 4-hour time slot. We have a general idea how long a technician will be on a job. There are times though that they run into problems and we may run late to the next job that is why we do the 4-hour windows. I am glad the technicians were professional in working on your TiVo trouble. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
For some reason my Tivo account was canceled and the 3 mini boxes would not work. My rating is based on being very happy with the tech help and unhappy that the issue happened in the first place. I spent close to 45 minutes on the phone between customer service and tech support getting the issue resolved.
Good Afternoon George,
I do apologize that your TiVo Account was canceled in error. I also apologize for the time that it took to get your TiVo service back up and working. I am glad to hear that our service representatives worked diligently to get your cable working again. Thank you for your patience in the matter. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
Tech was very friendly and ran cable in area as requested. Very accommodating and answered our questions. Tech worked quickly. I dont know what else to say. So far we're happy with our wifi and data services.
Good Afternoon Bill,
Thank you for your review. You said a lot. I am glad you are happy with your internet service. It is also great to hear the technician was quick, friendly, and accommodating. If you have any additional questions or concerns. Please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
Unable to install cable in bedroom. Told to go to Best Buy and get a antenna; not sure what to buy or how to install myself. Didn’t seem very helpful about resolving my problem. Very frustrated. Still don’t have TV in my bedroom.
Good Afternoon Pam,
Thank you for taking my call. You did tell me that you were able to purchase an antenna for the bedroom where you did not want holes drilled into the wall. You also stated everything is working well. The set up was just a fiasco. I do apologize for making your installation a frustrating experience for you. We would have to run cable to the rooms you would want cable television. If you have additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
Several technicians have been out, system completely replaced yet still no internet told me internet signal in the lines, second tech was awesome but told me a line man would be out within 72 hours, waited, still no one, now day 12 and y'all haven't fixed this, I'm a patient person but this is ridiculous.
Good Evening Corey,
Thank you for taking my call. I am glad to hear everything is working better with your internet service. Thank you for the compliment on the last technician that came to your home. I am glad he was able to get you going better than before Hurricane Sally hit. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Oct. 3, 2020
Your serviceman was terrific. Found the problem (our desktop computer screen would go down just about 1-2 times daily). I would go down on the floor and turn off power strip, wait 15 seconds, and reboot. Would happen Zoom meetings frequently as well. He said it was the modem and went two times to truck to get a new modem for us. Both did not work. Called office to see if had one in stock so he could bring it out to us and NONE to be had. Really clever of you Mediacom and your ordering department. We since have resigned from being election judges for the $200 paid. We are unable to complete training this week and take a quiz that is required. Next week is our last training and quiz but no guarantee of Zooming. Been election judges for 6 years and now resign!
Good Afternoon Barb,
Thank you for taking my call. I am glad to hear your internet service is working much better. I do apologize you were having a problem with Zoom calls and it affected your training for election judge. I hope you were able to complete the training. I have sent you a return label for the replacement modem. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
I paid my bill and the internet just stop working while I was in the internet one night. I reset my modem 4 times and that still don’t work. I called Mediacom and the lady I spoke with couldn’t help me solve the problem.
Good Afternoon Carron,
Thank you for your review. I do apologize you were not able to connect to the internet. There are times late at night that work will be done to our network. Sometimes we see the outage report. Sometimes it is construction that is doing late night work to the network and we don't have an alert on what they are doing. Which can be frustrating to the customer and the associate that is trying to help you. These down times are usually back up within the hour. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
Internet was completely lost from 4:00 a.m. or earlier until after 10:30 a.m. After repeatedly calling Mediacom, going thru the automated prompts I was finally allowed to "connect" with an agent only to discover "there's an unusually high number of calls, so please call back another time." Then disconnected. This is terrible customer service. After repeatedly calling back I finally was allowed to leave my number and an agent did call back to inform me there was a service interruption which would be resolved by 10:30.
Around 11:15 the service did reconnect only to shut down again 10 minutes later. THis continued well into the afternoon. I have been reading on our local "next door" community calendar how unhappy many neighborhoods are with Mediacom. This is our 2nd home and we dont get here often so I was not of that same opinion until this morning. You really need to step up your service AND your rapid response capability. So many neighbors are unhappy with Mediacom. They're seeking another provider.
Good Afternoon JoAnn,
Thank you for taking my call. I have scheduled a visit with you for Sunday Oct. the 18th. I will follow up with you after the visit. I do see some errors when I look at the modem. I think it would be best to schedule a visit like we've done to resolve your internet trouble. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
Almost always issue free. Takes true patience and planning to go through the telephone system to get anywhere. Cost is unreasonable for single use families. May try Metronet if cost is comparable. Not right giving new customers “deals” and gouging long term customers. Still, it’s better than DSL or Satellite.
Good Afternoon Thomas,
Thank you for taking my call. I do apologize you have had problems with reaching Mediacom customer service. If you text you can also text Molli at 66554. I do show you currently have a promotion for your services which is providing you with a 50% discount on the service you have with Mediacom. Even new customers after their first year will increase in price. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
I am very understanding as to the fact that this is a storm and major damage. The two things I don’t understand are 1. Why I got a message that service est. time was 10:00pm on 9/28 and today is 10/3 and still no service. 2. Most areas around us have service.
Good Afternoon Carolyn,
Thank you for taking my call. Carolyn I am happy to hear your service is restored. I did look at the modem and your upstream TX is 52.03. This is too high. You agreed to schedule a visit for a technician on 10-17-2020 from 1pm to 5pm. I want to make sure your internet is working properly for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 6, 2020
Representatives reached out to resolve the issue and were able to get everything fixed in a timely manner.
Original Review: Oct. 3, 2020
I have had a minimum of 6/7 phone calls and 3 tech house visits and the issue has not been resolved at all. Each time I call to speak with customer service I have to re-explain the same issue and everyone is lost. It’s almost like I’m having to start over when all the information should be notated.
Good Afternoon Tinesha,
Thank you for taking my call. I am glad to hear your service has improved since the maintenance work on 10/05. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
I wish you people would notify us whenever you're gonna be doing maintenance and updates on my service instead of out of nowhere cause my service to be intermittent. Especially when I'm a video call to my wife in the Philippines. It is highly annoying to have the call drop in the middle because my Internet goes off. Other than that I have no problems.
Good Afternoon Saul,
I am sorry you were not notified of the maintenance work. I know there has been constant work all over Cedar Rapids and the surrounding area since Derecho to rebuild the network. Thank you for your patience in this process. I am sorry we interrupted your video call. If you have any additional questions or concern, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
The serviceman arrived ahead of time but he called first to be sure it was okay with me, He was polite and very efficient. When he had problems with the new TV box he replaced with on he had in the truck. He explained the new setup and gave me a listing of all the channels. I am very happy with the new system as I now get more stations at a lower cost. I have been with Mediacom since 1978 and won't change to anything else.
Good Evening Rosa,
Thank you for your review. I am glad we were able to lower your price. It is always nice to hear that the serviceman was efficient and polite. I am glad everything is working, and you are getting more channels. Thank you for your patronage. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
We enjoy our cable and the channels we have but the cost is making us starting to rethink if it is worth the amount we pay every month. We are retired now and on a fixed income. We have to start cutting back on our monthly expenses.
Good afternoon Dave,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any pricing concerns that you might have. We try our best to keep service rates low and affordable while being able to provide high quality services. Please reach out to us anytime at 855-633-4226 or text us at 66554 to inquire about any lower pricing packages or deals we might have. We hope you have a fantastic day!
Thanks,Christian
Reviewed Oct. 3, 2020
The agent I spoke to was very helpful and courteous in answering questions about my bill. My only complaint is that we have experienced outages a few times recently and I hope that problem has been resolved. I appreciate the service provided especially during the pandemic because it is a great source for entertainment.
Good afternoon Elizabeth,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you had a positive interaction with one of our service representatives. We hope all is well and that you’re taking care. If you’re still experiencing service outages or intermittent services, please call us anytime at 855-633-4226 or text us at 66554 so that we can troubleshoot with you or schedule a tech visit. We hope you have a wonderful day!
Thanks,Christian
Reviewed Oct. 3, 2020
I called and ordered a new Remote. The Volume Up button stopped working! :-(. All went well. I am a Very Happy Camper once again! Whatever I ever call about, I always get Great Service. I really appreciate this. And everyone I talk to, are always very nice. Thanks, Rita ** :-)
Good afternoon Rita,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that you were able to acquire a new remote and that everything started working properly again. We hope all is well and that you’re taking care. If any other issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Oct. 3, 2020
Some areas in my town/city can only receive Mediacom internet so there is no competition for the price and I have yet to actually receive the GB I pay for! It takes several times for someone to come out to actually figure out why we were having problems.
Good Afternoon Kat,
Thank you for your review. Even if we are your only option for internet, there is still an option to have no internet. We want to thank you for letting us provide your home with internet service. I am sorry if there has been a delay in your appointments. If you are still getting slow speeds of service, please contact Mediacom Customer Service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Original Review: Oct. 3, 2020
While customer service rep is professional and courteous, the job of burying the second part of the cable is still not done. I have Sparks. With representatives three maybe four times. Twice I was told that the job Was scheduled to be complete on the day of my call. The work did not get done. I am a patient person but there are limits. I want to speak with a supervisor from the department that handles the work orders. S. **.
Good Afternoon Sherri,
Thank you for taking my call. I am investigating why your cable has not been buried yet. I do show a completed order for bury so I am a little confused. I have sent an email to the bury department and to a Technical Operations Supervisor to assist me with a resolution for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
I went to the Ingersoll office to return the box and cables, couldnt get to the office because of construction. Called Mediacom and was told they would send a prepaid box so I could mail the cable box. HAVE NOT RECEIVED IT! It’s been 2 weeks.
Good Afternoon Mr. and Mrs. Alfred,
Thank you for taking my call. I am glad Mrs. Alfred had received her return boxes and has returned the Mediacom equipment. I am sorry for the road construction surrounding our office on Ingersoll. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
The first guy that did the installation didn’t do everything quite right according to the second guy that had to come out. I was also given a bad modem so I couldn’t use your service for another week. Since both myself and my child are working from home, I couldn’t get rid of Centurylink. By the time the second installer was able to come out, it was past my bill cycle at Centurylink so I’m paying another month with them. I’m still currently experiencing issues with upload speeds. My speed test on 10/02 was .01 so I couldn’t do my job and that continued even after rebooting. It’s currently not working again so I’m writing this using my CenturyLink account. The newest installation was working fine for a few days and now I’m back to rebooting everyday just like I had to do with Centurylink.
Good Afternoon Crystal,
Thank you for the review. I do apologize for the trouble getting started with your Mediacom service. Are you still having problems with your upstream? If you still have additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
We still are experiencing difficulties. From 2 to 4:30. My internet is dropping every 5 to 10 minutes. Just up and down and up and down. Working from home it makes it so difficult to fulfill my responsibilities of my job.
Good Afternoon Debbie,
Thank you for taking my call. I am glad to hear service has improved. You stated you felt like the trouble with your internet was related to Hurricane Sally and the storm repairs that were being done around you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 3, 2020
The reps appear to be tired of me calling to get my issues resolved finally. I was after over a week able to understand what needed to be done with my cell phone carrier. I dont remember being told my order number from Mediacom.
Good morning Debra,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are always here to help. We hope all is well and that you’re taking care. If you need any assistance at all from us, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Oct. 3, 2020
The technician was thorough, professional and detailed. We really like our Mediacom so much better! Although scheduling was not professional and cancelled at the last minute, and rescheduling was not easy, the technician exceeded our expectations. Please work on the online and phone customer service product.
Good morning Darlene,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the initial service technician was thorough, professional, and detailed. We do sincerely apologize about any scheduling issues and late notices that occurred. We appreciate the feedback and will relay the messages to the proper teams for improvements. We hope all is well and that you’re taking care. Please contact us anytime for any assistance at all. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Oct. 3, 2020
Never had a problem. Always willing to help and get my issues resolved. Very friendly. The techs that came out were great and went above and beyond to get my service hooked up in a quick manner. They were friendly and made me feel at ease.
Good morning Amber,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you haven’t encountered many problems, that all our representatives have been very friendly towards you, and that the service installation went quick. We hope all is well and that you’re taking care. If any issues do surface, please reach out to us anytime at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Updated review: Nov. 4, 2020
Service improved in October.
Original Review: Oct. 3, 2020
We had the competitor for a while. My wife started working online and she needed a faster upload speed, which the competitor did not have. However, at this point, we're still a little unhappy that we don't have consistent signal from Mediacom. We're paying more money and we're not getting the kind of service that we feel it should have. One of the techs came out and replaced the line, which did make the service better, but we don't have enough bandwidth. When we saw the tech down the street, we explained to him that we were still having issues. He was kind enough to come up and check on things, which was nice to have him do, but he didn't resolve what the issue was.
At the most, we would maybe have 10 devices but they said that that's not enough to knock you off watching TV. But we're trying to work through this. We're going to switch one of the main modem upstairs where my wife works and see if that doesn't resolve it. We're hoping this will get resolved. This needs to work because my wife's job is on the line.
Good Afternoon Jim,
Thank you for taking my call. I am sorry that you have had intermittent problems. I am glad to hear with the last technicians, assistance and moving the modem it seems to have improved your service. The technician did schedule one more visit with you for 10/23. He just wants to make sure everything continues to work well since the service has been intermittent. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Oct. 2, 2020
I needed internet and Mediacom gave it to me. They were the only one that was available. The availability of the internet has been great and the quality of the service as far as uptime has been great. Their response to any issues that we've had, which hasn't really been much, has been up to standard.
Good afternoon Andrew,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service quality has been great and that you’ve not experienced many problems with the service. We hope all is well and that you’re taking care. If you do come across any issues, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Oct. 1, 2020
Mediacom has been horrible and they are very inadequate. We have a new home and it's a new build. I set up a change of service with Mediacom from one location to another a month a half ago. When I spoke to Mediacom's representative, they told me to take the equipment from our existing home to the new build, which we did. The technician showed up only to tell me that he couldn't do anything because the box for the service was across the street and the cable needed to be buried. So he would have to do a burial order, which could take a week to 10 days.
We've been with Mediacom at our prior residence for about two years now and I have been fine with them then. So I thought that by calling a month and a half in advance would give them plenty of time to work out any details and that they would have a technician there and connect our service. But this is just ridiculous. I'm down here on a week's vacation but I have to have access to email. I needed the internet to operate and do my business over my cellphone. He also had given me a heads-up to call and make sure that Mediacom would schedule someone to do the connection 'cause he had seen people sit and wait thinking that somebody was coming and nobody would show up.
I can't believe that Mediacom doesn't have a schematic showing where all their boxes are. Then to compound the problem, the town came out and marked the mark for the burial crew. The gentleman showed me the work order and it had on there that the box is across the street and they were gonna have to bore under the street. So Mediacom had this information prior to that.
I was very frustrated with Mediacom. So I called and launched a complaint. The young lady I spoke to was very good and sincere. She did what she could. She told me that she would call me back one way or the other, which she did. A supervisor was supposed to call me back but they did not. The request for them to call me was still open. I've yet to hear from the supervisor. So other than their customer service department, nobody seems to care. If there was another option for a provider, I would jump on it in a heartbeat. At this point, I have no idea when the burial crew is gonna show up.
Good Afternoon Jeffrey,
I do apologize that you had to wait for the line to be buried under the road. I looked at your account and it looks like the bury has been completed. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 30, 2020
I was renting a place that only had Mediacom and they were horrible at that time. Mediacom went out more than my DISH ever did. I talked to customer service and they said that it was 'cause the trunk lines were full. So I had a lot of problems with them. Then, I moved to a house where I could get my satellite dish back and I swore that I'd never go back to Mediacom. However, my last landlord was in cahoots with Mediacom and I couldn't have satellite dishes there. But after having Mediacom even though it still goes out quite a bit at first, the service has gotten better.
Now, I moved into a permanent house that I own. So, I like quite a bit of the Mediacom service now, like being able to take things more and I can tape up to six shows while I'm watching TV. I have my phone and everything with Mediacom. At first, when I moved here, my home phone kept going out but it started to stabilize now. So, it's not as bad as it has been. When a guy came and fixed my phone, he put the wrong phone number in for my phone. I didn't realize that going through customer service and then we found out about it when my phone still didn't work. Luckily, I went through customer service and they got me that and they gave me my money back from the five days that I didn't have a phone. I also have called customer service and usually, I get somebody in the Philippines, which totally irritates me. There's a lot of people in America that can use a job, and they have people in the Philippines.
I have cable, internet, phone, and WiFi and I pay 185 bucks a month. It's pretty expensive for the stuff you get. I used to get my dish and phone for 150 bucks a month. I also pay for the Showtime and Encore but when I wanna watch them, it won't tape them. If there are two or three movies that look good, I like to be able to watch the movies and tape them. Mediacom also shows the same stuff over and over again, which is really annoying. You never get anything new. For what you're paying, I'm about ready to shut that service off 'cause I don't wanna pay that kind of money, especially being on disability. I'd like to watch shows that they don't repeat all the time. They could also get by with being a little cheaper for people.
Good Afternoon Madonna,
Thank you for continuing your Mediacom service at your new home. I am glad to hear everything is working appropriately for you now. I do apologize you are in a 2nd year rate. You are also in a grandfathered plan that is called the Gold package it includes your Movie channels. If you want to keep your movie channels the Gold Package is a program, we don't offer anymore. If you kept everything you have it would be more in our new promotions. If you are having problems with your DVR. please contact Mediacom customer service for further assistance. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 29, 2020
A combined package with Mediacom was better than separate ones. And in order to keep my phone number, I took the internet with it. The sales team was pleasant when they came out. They did what they had to do and told me everything I needed to know. The television, phone, and internet service from Mediacom have all been good. Their set of channels are better and the quality is really good.
The installer was really good. He told us what he was doing and showed me how to do the remotes. He was quite generous and kind. I was told that I had caller ID. But none of the numbers come up and it doesn't tell me the name of the person that's calling so I can see if I wanna pick it up or not. The installer was gonna look into it and get ahold of me, but he might have forgotten or didn't give any information.
Good morning Margaret,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representatives have been kind towards you and that the quality of service is really good. We hope you’re doing well and taking care. We sincerely apologize about the caller ID issues. I have made some changes here which will hopefully fix those issues for you. If what I did doesn't fix anything, please reach out to us anytime so we can look further into things. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Sept. 28, 2020
I'm paying too much for the phone and our internet. At first, it was affordable. But now, it isn’t. I'm paying $92.65 a month. And the phone is $79. When I called that one time, this one woman told me it will only be $69. And then I went on and got the G5, and they're not supposed to charge you for that. I had a phone the other day and get my password, and I can't even get it in my phone. So, I have to take my phone over and see what Mediacom can do about it.
Good Afternoon Judy,
Thank you for taking my call. You were going into a 2nd year price point which was increasing your billing in June. When the representative you talked to was looking at your usage. Your usage was low enough that we could drop you down one level so your price would not increase as much on the 2nd year. You are still under a promotion and not paying full price. I would recommend calling back to Mediacom customer service the first week of June 2021. We can check to see if we anything to offer you to combat the price from going to full rate. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 27, 2020
I found out about Mediacom 15 years ago. I had them a long time ago, and now I have them again. I use them for internet and the quality of the service is probably the best internet we have around here. I've also had good experience with the installation team or anyone who ever came out here.
Good morning Elizabeth,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear that the service quality of the internet has been good thus far and that our service representatives have always been respectful towards you. We hope all is well and that you’re taking care. If any problems come up, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an awesome weekend!
Thanks,Christian
Reviewed Sept. 26, 2020
When the equipment was installed, the guy that Medicacom sent out was a jerk. He acted like he didn’t want to be there. Also, I thought I had all the services, but I didn’t, so they're coming back to do the rest. So far, the TV’s fine and the guys will fix it tomorrow. But their internet always sucks and I don't want it. Despite that, overall, Mediacom is good.
Good Afternoon Heidi,
Thank you for taking my call. I am sorry for the problems with the first technician. I am glad that the second technician was able to get everything going. You did have an outage yesterday and we reset your modem. Your speed came back to normal as we were talking. If you do have any additional questions or concerns, please never hesitate to call Mediacom customer service or test Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 25, 2020
Mediacom has the better service than other companies and their reps have all been very helpful. The installers who came out for the installation were very professional, too. I use the high speed internet and so far, I haven't had an issue, except for being moved and taking about two weeks to get the service transferred. But other than that, it's way better than anything else that’s available in my area. Mediacom has been very accommodating as well. We use the internet quite a bit and we're very reliant upon it right now. I work from home, so I use my internet. Then, my kids go to school from home.
Good morning Chanell,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service representatives have been very helpful and that the service installers were very professional. We hope all is well and that you’re taking care. If you come across any problems at all, please don’t hesitate to reach out to us. We can be reached anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Sept. 24, 2020
I moved and I called Mediacom over a month ago to have the service shut off. But it's still on and I've got almost a $300 bill. My experience has been very bad and I'm not happy. Last week, I was trying to contact them and I got put on hold. And then the call disconnected. Other than that, the internet service has been fair but not great. But when I had an issues in the past, they'd send out the same technician and he was great. Whoever I spoke with on the phone usually was pretty good, too.
Good Afternoon Kim,
Thank you for your review. I do show some credits have been applied to your account. I also show that you still have a modem out that needs to be returned. If you cannot make it to one of our local offices we can also mail a return label for you through FedEx. If you have any additional questions or concerns please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 23, 2020
I use the Mediacom service to watch Netflix, Hulu, and Disney plus. I was a little confused at the beginning on how the streaming worked ‘cause I got a couple of different stories on how it would actually work. But the people that I talked to seemed pretty knowledgeable and helpful. But because there are no other companies in the area, Mediacom upped their prices. They go by the Gigabyte and they're expensive. They have a 60-Meg and a 100-Meg package. There is no unlimited through Mediacom. I was paying 51.72 a month which was about 400 megabytes the whole time. I actually had to shut my Wi-Fi off last month because I couldn't afford it. In nine days of the month, it was already $63. Now, anything I watch on TV is basically gonna cost me money. If I could go with another provider that was unlimited, I’d go.
Good Afternoon Krysta,
Thank you for taking my call. I gave you some steps to help you with your usage. We also discussed billing. Once you research your information please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 22, 2020
The highest speed that my previous internet provider offered was like 25mbps. I'm working at home now and I have both kids doing virtual school. So we needed faster internet. The Mediacom service has been great so far. Their reps were great and the installation went really smoothly. I was figuring out how to log on to my online account. I contacted them and it was resolved pretty quickly. Apparently, they set up an email account for me and nobody told me. I got my username and got the password reset. It's all good now.
Good morning Jared,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been great thus far, that the installation went smoothly, and that our service representatives have been able to address any concerns that you’ve had. We hope your experience continues to be a positive one. Please reach out to us anytime for any assistance at all. We can be reached at 855-633-4226 or text us at 66554. We hope you have an amazing weekend!
Thanks,Christian
Updated review: Oct. 16, 2020
Mediacom responded within a few days and our service was restored. We have received follow up calls since also, which we appreciate.
Original Review: Sept. 16, 2020
They will not repair our line that was destroyed in the storm on August 10th, 2020. They keep giving us excuse after excuse, how they have someone coming on certain dates yet no one shows up, BUT they have repaired everyone in my neighborhood. Even my neighbors who have DISH NETWORK and DIRECTV have new lines running to their homes and yet here we sit with nothing. My husband and I have been customers of Mediacom for close to 30 years and we have never had this much trouble. NOW we received a bill in the mail, SERIOUSLY, they really expect you to pay for something you haven't had for 37 DAYS!! Will give them 1 more day and then we are going with DirecTV.
Good Afternoon Sheri,
I am sorry that you were without service for over a month after Derecho. I did look at your account and I am showing the internet is now in use. I also show you have been issued your Derecho storm credits. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 15, 2020
Mediacom provides a dependable and efficient internet service. Calls are promptly answered if one cannot find the information on the call-in status number. The service provided by Mediacom's employees and installers are capable and responsive to customer requests. Mediacom has the customer as the primary focus of their business.
Good morning Cynthia,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the internet service has been reliable and that our service representatives have been able to assist with your concerns when calling in. We hope all is well and that you’re taking care. If you come across any problems at all, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 15, 2020
My boys had upgraded to an Xbox. As they're going through their teenage years, they're needing a speed that's faster. So Mediacom is the only provider in our area that allows fast internet. But we had an issue with massive amounts of data being used from our WiFi account. I changed with the assistance. I had to call them multiple times 'cause I had issues with not being able to pay my bill online and needed assistance because I didn't have the password. The person who installed forgot to give me the password, that I needed to set that up.
After calling multiple times, I finally got all the help that I needed so that I could pay my bill online and I could look at my usage. But I noticed a major issue with my usage this month. Last month, we made it maybe 200. We have up to 400 gigabytes. We made it up to maybe 200. Nothing had changed with the type of stuff that we were using for WiFi. So we didn't change the TV and we didn't change gaming. What changed was my kids go to school and so they weren't gaming every day. They were only gaming two times in the week for an hour, and then on the weekend for a short period of time whereas during the summer, they had gamed many more hours and sometimes up to eight hours.
I had to give Mediacom the information from our last provider as to how many gigs we would normally use a month so that we could figure out the best package for our family. We were using way under 300 a month. So I decided to get the 400-gigabyte package just to be on the safe side. But this month, we had a massive increase in our usage. Now I had that mobile app, I could look at it and something was not right. We had been gone all weekend, nobody played and nobody watched TV until an hour in the evening.
I was aware of what our activities were and the usage was not matching that at all. So I had multiple phone calls back and forth. The first gentleman that I spoke to was very helpful. His name was Christian. He set me up to access the control panel and helped me to change my WiFi password. He also said that there was a chance that if it was not that, someone was hacking into our account or that there might be a glitch with the modem.
I called back yesterday because I was locked out of the control panel. I got an email my password has been changed for this control panel. But I wanted to make sure that it was Mediacom because there was so much stuff that was going on with hacking. The gentleman I spoke to was not as helpful and not as friendly to deal with. He listened, but there was just silence. So, I thought that I was just going off on a tangent. I also explained to him my concern about our usage. But at this point, I still don't know for sure if my modem is calculating our data correctly. In the last two days, we've gone up 6% and we're not watching TV all day long.
I can see the control panel and I can see that we are the only ones on there. But that does not tell me if my modem is effective. The guy is saying that on his end the modem was fine. I had experiences with other companies where the modem was defective, and the people on the other end could not see it. So sometimes, we base things on our experiences. I am still unsure if we are really using that much data.
Now we are in a panic because the month is gonna run out and we're gonna run out of data, to no fault of ours, because somebody hacked into my account. We changed our password. I've done everything that I possibly can do to rectify the situation, but there's a little bit of anxiety around using the WiFi right now. Now, it is the 12th of the month and we are up to 73% of our usage because of what has taken place two weeks ago with our account. I'm telling my kids that they can't play much Xbox and not watch too much TV on the Smart TV because we're gonna run out. So for me, the last week has been a stressful experience.
I understand that issues do happen in service. But the problem was that when I spoke to the gentleman I spoke to yesterday, I did not feel that they would rectify those issues and put the customer at ease. I was made to feel like I was just a problem customer, even though I was not aggressive or angry. I was talking to him straightforward and clear. I don't think I will be sure that this problem is fully resolved until somebody agrees to send a technician out and look at the modem.
We had Mediacom for a short period of time six years ago and it was not a good fit for us. We cut it and we went back to AT&T. So this is me giving Mediacom another try. But so far, everything has been greatly improved from six years ago. I can't blame Mediacom for one negative customer service rep that I spoke to on the phone yesterday. But all the other experiences were good.
Good Afternoon Tabetha,
Thank you for taking my call. I am glad to hear that our last technician was helpful. You stated he noticed the Xbox and identified for you that the game system updated new games and that is why you had usage on the days you were not at home. I am glad your mind is cleared of the questions of where the usage was coming from. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 14, 2020
I called in that wind had downed my cable to approx six feet above the ground. Needed tightening and securing near the roof. Service was reported completed on two occasions but visual inspection showed nothing was done. I called a relative who works for Mediacom in Dagsboro and she contacted the supervisor. She told me it was fixed but again visual inspection showed it wasn’t. Once more she contacted the supervisor who said he would take care of it. This time the work was done. Very frustrating waiting so long for accurate service. Thankfully I had someone at the Dagsboro office to help me.
Good Afternoon Karen,
I do apologize for the delay on getting your down cable line raised. I am glad you have reported it is now repaired. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 14, 2020
If there's a tornado coming and as soon as the wind picks up or the rain hits hard, the service from the satellite companies are out. I want to be able to know what's going on with the weather while it's happening, not afterward. So when we moved, I told my husband that I wanted cable. We want a hard-wired phone in case something goes wrong. Plus, my husband has a side business and that's what he uses for that. We use the internet all the time. Also, I'm here all the time because I'm disabled and the television is on almost all the time.
We have a really big system in here. We have six televisions. So, them trying to get it up and going took quite a bit of work and I was completely frustrated at first. The people that came out weren't from Mediacom. It was somebody that they'd given the contract to. They got it totally messed up. The guy that had come in to do it on that Saturday and he just did enough to get the TVs turned on. So, for the first six months, they were here about every other week trying to get it to work correctly. They had to go up and rewire everything. At one point, I had nine people from Mediacom here. I had trucks all up and down my driveway. There were supervisors here and there were all kinds of stuff going on. They were using it as a learning instrument for some people. But once they got it working, it worked beautifully.
Now I have to reset the cable TV about once a month where it'll get knocked out and no service people have to come out. The icons will disappear on the side, and my husband likes looking at the icons, so I go in and fix that. Then the little minis will suddenly fail, so I have to go back and reset the boxes and that's probably on the average of once a month. There are times when we have to reset the internet once every two to three months on average. Then the telephone has been offline two times in the last month. Mediacom has these little glitches here and there, but outside of that, and I would definitely recommend it to my friends. Now that they've gotten it all fixed, I'm very happy with it.
Good morning Cindy,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the initial installation process and any ongoing service issues you were experiencing. We hope all is well now and that you’re taking care. We are always here to help. Please contact us anytime for any further assistance. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic weekend!
Thanks,Christian
Reviewed Sept. 13, 2020
Mediacom is in the area where we are living and they had good deals. Their reps have been very nice and respectful. Also, the quality of the internet has been great so far.
Good morning Jessica,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been very nice, respectful, and that the quality of the internet service has been great thus far. We hope you’re well and taking care. If you run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an awesome weekend!
Thanks,Christian
Reviewed Sept. 12, 2020
I have phone, cable and internet with them. My Wi-Fi is not real reliable. I have had problems with their service but it's okay. I’ve learned to reset it myself.
Good Afternoon Ruthanna,
Thank you for the review. I am glad you have been able to reset your modem and service has restored. If you do this daily. I would call us. But yes, occasionally you reset your modem to restore service. If you have any additional questions or concerns, please contact Mediacom customer service or text Mollie at 66554.
Warmest Regards,Beverley Hiett
Reviewed Sept. 11, 2020
My cable/internet/phone service is more expensive than my utility bill. This requires some review. It is not competitive to not offer customers relief and continue to charge these rates. I would like a rate review and a loyalty/retention specialist to contact me about whether Mediacom can offer me a special package. I'm nearing age of retirement but need my Internet to continue teleworking due to COVID-19. Thank you.
Good Afternoon Kathleen,
Thank you for taking my call. I was able to find a discount to save you on your pricing. It will be good for 1 year. If you have any additional questions or concerns, please never hesitate to contact Mediacom customer service or text Molli at 66554.Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 11, 2020
The service is great. The picture is good. I turn it on, it comes on, and I flip the channels, they're there. Also, the price is good.
Good morning Ernest,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the service is great, that picture quality is good, and that the service pricing is affordable. We hope all is well and that you’re taking care. If you come across any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Sept. 10, 2020
I have called customer service approximately 10 times in the past 4 weeks. I have had 3 or 4 techs come to my house, and no one seems to know how to correct my problems. The Mediacom techs have been courteous and concerned about my situation, but the fact remains: I still have terrible Internet Service. I am very close to looking for a carrier that works,
Good Evening Susan,
Thank you for taking my call. I am sorry you have had service trouble. I have requested you reset the modem. Disconnect the modem from the coax and power cord and plug it back in. The I have referred you over to HP support. It sounds like you are having firewall issues with your printer. You can go through the instructions on the HP support site and try their instructions. If you have any problems with connecting to the internet, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 10, 2020
In spring we normally getting our houses ready at the beach before rental season started. It's crucial that our cable/Wifi is rental ready! So hard to get a decent appointment to begin with but one time the guy from Mediacom called. I couldn't grab my phone in time but I called him right back. He'd already canceled our appointment & wouldn't turn around to fixed the problem! We drove three hours to wait for that appointment, I never forget that! One of our house has an ongoing cable & internet connection problem this year that should have been fixed in spring, Mediacom said there is a wire under ground needed replacement but no one came & fixed our problem. Luckily one good man from Mediacom ran a temporally wire to our garage so our renters can have access to cable & internet this summer. We really don't have any choices to choose the internet provider at the beach, so we are stuck!
Good Evening Somjai,
Thank you for your review. I do apologize I know living away from your vacation home can make it a struggle when trying to arrange a service appointment. I am sorry there was a problem with missing a call on one of your previous appointments. You have mentioned one of our technicians ran a temporary line. Have we buried the line yet? Is all working well now? If you are still having trouble, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 10, 2020
The customer service over the phone has always been helpful. The installation was good. It was easy and smooth. The people that came out and installed and their maintenance have been very nice, helpful, and followed all the guidelines. However, the quality of the service is not the greatest. We have their internet which we use for gaming and streaming mainly. I'm paying for the highest speed and a lot of the times when we have even just two devices on at the same time, it gets pretty laggy. We had someone out to fix it and they said they fixed it. They said that the signal was too high. You can’t have a signal too low or too high so they put a splitter in to bring this signal down a little and that didn’t really help too much. Other than that, everything’s been good with Mediacom.
Good Afternoon Christopher,
Thank you for your review. I am pleased the customer service experience and the installation have all went well for you. What I am displeased to hear is the quality of service has not been well for you. Is your internet service still lagging? If you are still having service trouble, please reach out to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 9, 2020
We got internet service from Mediacom and the installation was quick and easy. So far, I've gotten good service. I had an issue with the first modem they gave but they rectified that and sent out a new one. I've had no other issues since then.
Good Afternoon Tony,
Thank you for the wonderful review. I am glad your installation went quick and easy and you have good service. I do apologize you had equipment issues with the first modem. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 9, 2020
Service persons were professional and knowledgeable. One of the service workers was very knowledgeable since he worked in this building for prior owners. He knew where the entry point was and after that service was quick. The site evaluation was weird. The first service person did not seem very knowledgeable.
Good morning Nimrod,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about your initial interaction. We are happy to hear that the other service representatives were professional, knowledgeable, and got the service work done quickly. We hope all is well and that you’re taking care. If any further issues persist, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Sept. 9, 2020
The gentleman from Mediacom Cable that came was very good. I had no issues with him. He did a great job. He was very fast, efficient and knew his stuff. As far as my internet or my TV services go, that is fine. But we have issues late at night because sometimes the internet doesn't work. It'll be sporadic, but it's really late at night. But it's amazing, though, since I got the cable back with Mediacom. I haven't had that problem one time. Whereas when I just had Internet with them because I cut my service, that was what happened. They made me mad and I cut my service down to just internet. So, that saved me $100 a month.
Then they irritated me even more. I told them, “I'm one of your good customers. I've been with you a really long time." I lived in Grand Bay, Alabama, and I transferred my service from Grand Bay to my house here in Mobile and so everybody kept saying, “You need to change. You need to change.” I said, “No, no. I like Mediacom.” But then my bill went up, and every time, I say, “Okay, so you mean to tell me I'm an existing customer and because I cut off my TV service with you guys, now there's no discounts?” So none of their trial period for the good discounted amount applies to anybody that already has service with them. That really sucks. That is so sad because we're the customers that keep them in business.
We're the ones that say, “Hey, my Mediacom is fantastic, man. Let me tell you, if you’re moving somewhere, you need to get Mediacom.” These are the people that have been with them all these years saying that and not these new ones that come along and switch from this apartment to that apartment or this house to that house. They don't care because they’re gonna switch companies everywhere they go. The ones Mediacom need to be giving the discount to are the ones that stick with them all these years. But they don't care about us.
The people that are on fixed income that's been with them for 20 years like my mother that passed away in September paid her bills faithfully every single month and didn't watch TV 90% of the time. But when she had the cable not working, Mediacom didn't give a crap. It was always, “Well, you know, she keeps saying it's not working but we come out here and it seems to be okay.” She can only get five channels. I think there was a problem. I was responsible for my mother. I was her guardian the last few years that she was alive. And for the most part, my service is okay but for the overall experience between my family members and me, I'm not happy. They don't care about customers that’s been with them all the years. My mother lived in Grand Bay at that same house for 25 years. She always had Mediacom and they treated her terribly.
Mediacom is the only cable company in Grand Bay, Alabama. I lived there for 23 years. I don't understand why they won't extend their services to certain roads. There are certain roads in Grand Bay where you can't get Mediacom no matter what you do. You have to go with satellite. I was going to buy a property in Grand Bay, but when I went down that road, I saw satellites everywhere. It's a huge subdivision out there. Now they built another bigger subdivision and the lowest house in there's $350,000 so it's not like people don't have money for Mediacom, but they're not offering the service.
Good Afternoon Emma,
Thank you for taking my call. I am sorry that you are disappointed by how we set our pricing. We do have set pricing and promotions. One of the reasons we don't have Senior pricing is we are a third party, vendor for cable networks. We pay for channels per customer and our vendors do not charge us by any segregation of age or status. We also know there are those that go from company to company to take a promotion and leave when it is over. I am sorry that you don't feel like your business is important to us. I do show you are paying a promotional offer for coming back to cable television. If you have any additional questions or concerns, please never hesitate to call Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Updated review: Nov. 3, 2020
The issue was taken care of to my satisfaction.
Original Review: Sept. 8, 2020
Paying for 100Mbs. Today: Download at 50Mbs; Upload at 16Mbs. Every day it varies. I was told I should be getting at least 80% of the speed I am paying for. The more I keep writing the worse I am going to feel about the experience.
Good Afternoon Jason,
Thank you for your review. I am sorry that you have not received the speed you were expecting. Are you still having slow speed issues? Are you testing using WIFI or are you using an ethernet connection? If you are still having trouble, please never hesitate to reach out to Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 8, 2020
My family has been unhappy with Mediacom for a while. I was alright with it and grateful that they stopped over fees when kids were doing online school last spring. Then we had a derecho and all my neighbors had internet as soon as the power came back on. My kids started worrying that hybrid school and no internet so we signed up with South Slope. That’s who all the neighbors have. Of course Mediacom came on the very next day but the kids are very happy with South Slope. I am happy that it is cheaper and unlimited.
Good Afternoon Tammy,
Thank you for your review. I am sorry that you have left for another competitor. I understand if service was down you needed another alternative. If your costs increase, please never hesitate to reach out to Mediacom customer service for assistance. Hopefully you can revisit us in the future. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 8, 2020
Last fall, a year ago, I couldn't get the Chiefs’ football game on DISH. DISH just kept saying they didn't have a contract with Fox News. I said, “Well, if I can't watch the Chiefs play football, I can’t watch television.” So, I went with Mediacom. Everything was going really good with Mediacom until they jacked the price up and jacked it up again from what they originally said. I called them, and the lady was very nice, and we got it cut back down to where it should be. When I signed up for Mediacom, they said it would run $137 a month. We got our bill and it was 171, and the last one we got was 202. The lady said, “Your bonus time ran out.” I said, “What do you mean bonus time? I didn't understand that there’d be a bonus time.” So she said, “Well, let me see what I can do.” They did cut it back to 159. We've had good service with Mediacom. I'm well satisfied right now if they’ll only keep it like it is.
Good morning Dean,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope all is well and that you’re taking care. For service pricing, if you aren’t paying full price for services, you will normally be under a service promotion. The promotions do step up in price annually to eventually reach full price rate. Once that does occur though, we will always work with you to lower your overall service rate again if possible. Please contact us anytime for any further billing or pricing inquiries. We can be reached at 855-633-4226 or text us at 66554. We hope you have a great weekend!
Thanks,Christian
Reviewed Sept. 7, 2020
It was really great to get the daily reports regarding what was completed, when we you intended to work on something (next area you intended to work on next & how). Communication was/is great with Mediacom, which is very fast, friendly, and professional; amazing for a company so that is so large. Thank you Mediacom! : )
Good Afternoon Linda,
Thank you for the wonderful review. I am glad the daily reports we were posting after Derecho were helpful to you. I am pleased you have found us prompt and friendly. If you do have any additional questions or concerns, please never hesitate to call Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 7, 2020
Jenny in the sales team was so wonderful giving me all the options and discounts to make sure I got the best service for my money. And the installation guy was very friendly and efficient! I had such terrible customer experiences with Century Link so I am very grateful for Mediacom!
Good morning Donna,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that Jenny from our sales team was wonderful and that our service installer was very friendly. We hope all is well and that you’re taking care. If you come across any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Updated review: Oct. 30, 2020
They were prompt and it seems to be working well now.
Original Review: Sept. 7, 2020
Called to get reduction on bill. Had to remove cable services and was given an upgrade on internet speed, which seems to be giving us connection issues. Drops out a few times per day. Tivo box runs slow and shuts down and reboots often.
Good Afternoon Carolyn and Dave,
Thank you for taking my calls. After I spoke to you, we scheduled a visit. The technician came out and he found exchanged the TiVo DVR. He checked for noise did not find any. I have called you back and you stated that the problem seems to be fixed. If the problem returns. Please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 7, 2020
I recently had Xtream Internet installed because my previous ISP was not very good. I ordered the highest mps that Xtream had to offer because I wanted very reliable internet for multiple devices in my household. What I have instead is very very spotty internet service. I am considering canceling.
Good Afternoon John,
Thank you for taking my call. I am sorry that you had issues from the beginning. I do show we did honor you with our ninety-day money back guarantee. You had signed up at a time when we were still trying to get back on our feet after Derecho. I am glad to hear that you stated you would be willing to revisit us in the future. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 7, 2020
The gentleman who came to my home was intelligent, efficient, and rectified the problem. He was the third technician to work on the problem. He is an asset to Mediacom. I thank him. I have had consistent internet since he solved the problem.
Good morning Marilyn,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any intermittent service issues you were experiencing. We are happy to hear that the third service technician was intelligent, efficient, and finally rectified the problem you were having. We hope all is well and that you’re taking care. If any issues persist, please don’t hesitate to reach out to us. Call us at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 7, 2020
I'm with Mediacom for internet service but if i could go back to the provider I had in Tennessee for cost, I would. Still, when Mediacom's installation team came out, they were friendly and professional. They answered all my questions.
Good morning Leah,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our installation team was friendly, professional, and answered all your questions. We do sincerely apologize about any pricing concerns you may have. To see if we have any lower pricing plans available, please contact us anytime at 855-633-4226 or text us at 66554 to inquire. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 6, 2020
The first 2 techs who came out did not get our new hookups done correctly and therefore we did not have a very good start off. The Last gentleman who came was very knowledgable and professional. He knew his job and got things done.
Good morning Larry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the rough start you had with our company. We are happy to hear that the last service technician was able to get things repaired for you. We hope everything has been working properly since and that you’re doing well. If you have any further problems or concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful weekend!
Thanks,Christian
Reviewed Sept. 6, 2020
Very pleased with this service. Everyone has been very nice and very helpful. Love the fact you don’t have to wait days to get someone out to look at a problem. Would highly recommend your service. Keep up the good work.
Good morning Barbara,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the service, that our representatives have been very helpful, and that you would recommend our company to others. We hope that you’re well and taking care. If you need our assistance at all, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Sept. 6, 2020
Craig H did a great job of evaluating my system. TiVo was, naturally, working perfectly when he arrived. But, he did give me contact info so I can reach him if TiVo continues to misbehave. (It has a time or two, but it’s not consistent enough to call him back since it’s not showing up on a system search.) I was extremely pleased w/ Craig H and the effort he put into thoroughly examining my TiVo system, and the concern he showed. I couldn’t believe after several weeks of a consistent malfunction that it was suddenly working perfectly, but it was. I’m good!
Good morning Lisa,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that Craig has been assisting you in trying to acquire a full resolve based on the service issues you have been experiencing. We hope all is well and that you’re taking care. If issues are persisting, please don’t hesitate to reach out to us as well. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Sept. 6, 2020
Was disconnected after 2 days. No explanation. Had to call, turned out someone didn't push a certain keystroke to finalize the order. Works fine most of the time, drags some times. Makes it hard for the student to stay connected with his school.
Good Afternoon Amy,
Thank you for taking my call. I am glad to hear everything is now working fine. I am sorry the first week of school the internet seemed slow. If you do have any questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 6, 2020
I asked to replace the modem myself since no one could service me for weeks! This problem has been ongoing and I have called the voice help over and over. Did everything she said over and over! I talked to people of all experience level. Did not help. But my suggestion did!! Hey, maybe I deserve a free movie night or something. No, they can't do that. It would be unfair!
Good Afternoon Sylvia,
Thank you for taking my call. I am sorry to hear after a bad storm you lost your TV and your internet modem was damaged. I am glad you were able to isolate and swap the modem at the local Mediacom office. I am glad everything is working, and you did not have any damage to your cable wiring. If you have any additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 6, 2020
A supervisor from Mediacom came to my house on a Sunday with no truck, shirt, identification, or anything to say he's from Mediacom. He pounded my door so damn hard. I asked what the police wanted with me. The supervisor grabbed both my remote controls and I asked him what he was doing. I asked him what he was doing and he said that he was from Mediacom and that he knew what he was doing. I was gonna tell him where to go but he was a big son of a gun. I'm 65 years old and 5'8". He was probably 40 and about 6 feet, 230 pounds. I didn't stand a chance against him.
I've tried getting around this supervisor. Every time I try to get something fixed and I get an appointment, he would call and cancel it. He has been to my place several times and I told him I'm not letting him in my house again. He would then come with a technician and force his way in. Still, the people who work on the telephone for Mediacom are excellent. Plus Mediacom carries a full schedule of F1 Racing when nobody else does.
Good Afternoon James,
Thank you for your review James. I do apologize if our Supervisor intimidated you in any way. I am glad to hear our customer service specialists have been helpful. Unfortunately, if we are not able to solve your problems over the phone. We would have to schedule a technician visit. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 6, 2020
I have Mediacom for my Cable. I also have it for my internet and with it, I watch Netflix on my TV. I also watch Starz and sometimes, I have that going on my phone. Plus, my daughter uses the internet for her laptop or to do her school work. When their installation team came out, they were on time and they cleaned up after themselves. Most importantly, they explained everything I had questions about.
Good morning Patrick,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope you’re doing well and that services have been working properly. We are happy to hear that the installer team explained things to you, cleaned up after themselves, and were on time. If you come across any problems, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Sept. 5, 2020
I was very impressed with the tech help and explaining my questions I asked and helping me understand (older senior citizen here) and before he left he checked outside to make sure all lines were good, etc. Wore mask and showed safe actions while here. Thank you
Good morning Gary,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our service technician explained things, wore the proper PPE gear, and hopefully acquired a full resolve for you. We hope all is well and that you’re taking care. If any issues persist, please don’t hesitate to reach out to us. We can be reached at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Sept. 5, 2020
Picture freeze up problems that occur just about every day (channels 6 & 7).. Also, very poor selection of channels for family plan costs and high rental cost for each cable box ("small boxes" that were original free and now have increased in price three times). Also, need a senior citizen discount (65+) on fixed incomes. The majority of my neighbors have switched to Dish and I also plan to do so at a much cheaper cost and twice the number of channels for less price. I was told by a Mediacom agent once that, "We do not make much profit on a customer just for TV service as our profit is from advertisement" and that will soon end if they do not get price competitive. Also, Consumer Reports had Mediacom rated last in the nation pertaining to cable companies a few months ago.
Good Afternoon Luther,
I have attempted to reach you by phone. I would like to follow up with you and see if you are still having a problem with channels 6 and 7 freezing. We can also look at swapping out the DTA's you have for HD DCT's. If you do not have an HD television. We will not be able to exchange. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
I have the Xtream and I lose my connection 3 or 4 times in my family room, I miss all my emails that was sent to me, my old router was better than this. You have been here about 3 times, but nothing changes. I am going to have to try something different. When I changed to your system, they sent two extenders and he said we only needed one, but I think we need two. The man that installed the new system was very nice, but something is still wrong.
Good Afternoon Larry,
Thank you for taking my call. Per our discussion you were having a problem with your IPAD. We walked through your email server settings and corrected your server settings. I sent you a test email, it worked. If you have additional questions or concerns, please contact Mediacom customer care or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Before, we had Cent. Link & they left us! My husband & I have differing viewing habits. I like to record fave shows to view later. From day 1 I did not know how to use TIVO. It was briefly explained when the set arrived. Later, husband asked for someone to come help me. He was nice but I still did not know TIVO. We were charged $50.00!!! I want to know how to record. I am 87, and handicapped with severe glaucoma. If there is any way I can learn to record. please help me.
Good Afternoon June,
Thank you for taking my call. I am sorry you did not want to go over the TiVo service over the phone today. I did instruct you there is information you can find on YouTube where you can visually see how directions on how to use your TiVo, to record your shows and other features. I have also put in a request to credit you the $49.00 service call. There are notes indicating a customer service representative request the visit be no charge. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Sept. 5, 2020
Our power was out for 2 days. The internet and cable came back a few hours after that. For as bad as the damage was not a bad repair job at all. There were many in our town that were out for a great deal longer.
Good morning Kerry,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize for any down time that you experienced. We hope all is well now and that you’re taking care. Please reach out to us anytime for any assistance needed. We can be reached at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com