Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,874,223 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 10, 2021
Recently had a problem with using up too much. I was charged $10 for additional data but could not figure out how I could use that much data. With no answer in sight, Mediacom gave me a reduced price on going to 6000 gig per month. Still waiting on the refund of the $10 but I'm sure that will happen soon.
Good afternoon Harold,
Thank you so much for the review. I am glad to hear we were able to get the account update to allow for the additional usage. I am not showing an additional charge on the account but if you would like you can always call Mediacom customer service or text Molli at 66554 for assistance with billing questions. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 10, 2021
The technicians came out. Checked the wiring in the box outside the home first. They were very professional and wore their masks on their faces at all times. They determined what the problem was and put in a work order for what needs to be done. Thank you.
Good afternoon,
Thank you so much for the review. I am sorry to hear you were having service issues but glad that the technicians were able to come out and resolution the issue. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 10, 2021
I came from the city and there wasn't any TV service out here. So, I had to get Mediacom. The sales reps were very helpful. They knew I had no problem getting my order.
Good Afternoon Isaac,
Thank you for the review and thank you for choosing us as your service provider! It’s great to hear how happy you are with the service! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
I am so tired of all the Notices. We are having trouble finding service for this channel. The cost of Mediacom this should not be happening, used to be Hallmark Channel but now happening on a lot of the other channels also.
Reviewed Jan. 9, 2021
All channels have periods of 'freezing' for 15-30 seconds. When trying to watch or listen to something it is VERY disturbing! This has been going on for quite some time now. Can't find anyplace on the website to express this dissatisfaction.
Good afternoon Holly,
Thank you for your review as well as taking my call today. I am so glad to hear the services are working for your now. I do apologize it wasn't working for so long. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Jan. 13, 2021
My issue was quickly resolved by Mediacom. I’m sad that I had to formally complain, but glad everything resolved so quickly. I was using the non-5G WIFI, but the -5G meets and exceeds quoted speeds. Also, my billing issue was resolved. I don’t know the actual problem there, but I was told my account now had a note in place to prevent the issue from happening again.
Original Review: Jan. 9, 2021
There’s a lot. But here goes. I am barely out of my first month with Mediacom. Going in, I was told that I would be charged $20 for installation, but due to COVID and me needing to help with installation from inside, I would be rebated that amount in my second bill. Instead I was charged the 2nd of 3 installations (going from a $0 installation to $60). I reached out to customer service and they repeated that that’s the way things go, with no further discussion; the agent kept repeating the same phrase. I’m pissed at what seemed like a great deal and service going to such bull so quickly.
Secondly, I was guaranteed at least 75% of promised download speeds. I pay for 100 Mbps, and to date haven’t speed check at more than 51 Mbps. No explanation for this, other than that my speed test must be incorrect. So my experience with Mediacom, in summary, is that I must just be an simpleton for all failures in billing and speed are of my causing and there’s nothing Mediacom can do about it.
Good evening Kendall,
Thank you so much for the review as well as taking my phone call. We were able to go over the install and get that taken care of. We also went over the Wifi networks and got you on the 5G. Speeds were much better. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
Called to get pricing to add Cable TV to my Internet service. Found prices online that the customer service rep said she can not "see" to give me that lower price. I will go online to sign up I guess.
Reviewed Jan. 9, 2021
I am not happy with the increases in the monthly charges, I pay almost $200 per month and we do not get anything special with a lot of channels, not HBO's or like that. I do not like getting a charge increase and nothing indicating why the increase, I will have to call and try to get a reason for the increase.
Good morning Richard,
Thank you so much for your review. I do apologize about the billing issues. We do try to inform you when we put you in a promotion on when the billing will change as well as if it is a companywide increase it would be listed on your billing statement. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
Your rates are terrible for elderly independent living centers. If I was a regular consumer I could sign up for $29.99 a month and instead because of being a "Bulk" account (which is even worse) I have to pay $49.99 a month. Pricing is a joke! If I had another choice for internet I would certainly go elsewhere.
Reviewed Jan. 9, 2021
To start with, we had a long wait on the phone to even talk with someone. Then it was numerous days before the first worker came to work on the issues. On Sunday, the first worker actually could not get a TV TiVo that was working when he arrived working. He changed modem and TiVo box. The WiFi was still dropping which he experienced himself. We then had to go down to Mediacom the next day to get someone to even come back. We had to wait until Tuesday for second person to come out. He also could not get things working but at least hooked TV to cable so it could be used. He also scheduled next person to come out the next day which was very nice. Wednesday the Mediacom worker got TiVo working but told us we would need to get a WiFi extender to improve internet. Lastly unrelated to above issues with our monthly bill increasing so much. We would like to talk to someone on what can be done to help us. Thank you.
Reviewed Jan. 9, 2021
I called concerning cost of my plan. The lady that helped me was very courteous and was able to bring my cost down to what I thought was very reasonable just by eliminating channels that I never watch. Kept me from returning to satellite.
Good afternoon Ray,
Thank you so much for the review. I am so glad to hear we were able to get the bill down to a rate that works for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
The recent visit on Jan 7th was great. Wish you would have sent this request for a rating the previous time when they were supposed to show up. We waited all afternoon on Dec 28th for this same service and nobody called and nobody showed up. Had to be without TV for another 10 days. Not happy. You would get a rating of -10.
Good morning Grant,
Thank you so much for your review. I apologize for having to wait so long without services as well as the no contact on the first appointment. I am glad to hear the appointment from the 7th was great. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: Jan. 9, 2021
We are liking the service at times. When the service is connected it's great. We have issues with connecting without internet. Reset the modem and all is well for a while. The other problem is that the TV will pause for 10 to 15 seconds 5 to 8 times during the day. We have replaced the modem three times and problem continues. We'll call next week to see if the issues can be resolved.
Good Afternoon James,
Thank you for taking my call today. We sincerely apologize for the service issues you’ve encountered. When we spoke today you confirmed that your services have been working fine since we had a technician there on 1/13. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
Very dissatisfied. Equipment failed to provide adequate, continuous wifi throughout the house. Multiple calls were required to “reset” the modem. A tech had to come to the house after only 3 days. With repeated failures Mediacom wanted to give me an appointment for more inspection. Why should I be made to wait longer or pay for the five days of service or installation when it never worked properly to begin with.
Reviewed Jan. 9, 2021
Easy to talk to and work with. Customer service is well informed and makes you feel comfortable in dealing with them. Had no issue in with the ease to get a piece of equipment. Automated system was easy to maneuver through.
Good morning Joe,
Thank you so much for the excellent review. I am glad to hear your overall experience has been good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
The first leg of my order was great. Customer service was great. Navigation on your website not so great. There are issues that need to be resolved on your end. This is more IT related that your customer service representatives would NEVER be able to help me with. The problem resides on the upper level staff that needs to fix issues. I would be happy to receive a call so that I can walk you through the problem.
Good afternoon Louis,
Thank you for your review. I am glad to hear that your order and the customer service have been great for you. I apologize that the website is not. We have made a few attempts to try to call you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
We went with a bundle option with Mediacom from being only TV customer for 38 years. Loyalty! Talk with sales rep to get best deal. Deal TV-Internet-Phone (landline). Asked about TIVO option because of easy to use remote. Choose not to get this option because extra costs. Sales rep gave us the same TV package as we had but they would upgrade equipment to E-box. Got simple Internet speed 100-200MBS & transfer landline phone. Also want to get own MODEM because Mediacom charges rental per month. Sales told us of MODEM to get that would work. Also Mediacom going to charge us $29 for installation fee. Mediacom would not negotiate this price for loyal customer. We got the MODEM that we were told from Mediacom sales rep to get.
Install day- MODEM will work for the TV & Internet but NOT for phone line. Mediacom technician that performs the configuration for the installer contractor says there is NO MODEM that will work! Call back to speak to sales rep. We get someone different and they are not willing to assist the customer on which MODEM to purchase. Also on day of install we discover the Mediacom E-box for TV comes with a TIVO remote to operate. Surprise!
Investigate for correct MODEM and purchase a different that is suppose to work. We perform the install with different configuration Mediacom person over the phone & they are unable to get phone line to operate. This Mediacom technician tells of a different MODEM to get. We are looking other options to go with for our needs. A loyal customer of 38 years that increase their service should NOT be treated this way. Also the MODEM the Mediacom installs should have battery backup included. Shame on you Mediacom. This is very disappointing
Good evening Dan,
Thank you for your review. I do apologize about the misinformation. I am unable to locate your account, so my information is limited. In regard to the phone with purchased modems you would have to purchase a modem through us for the phone to be support. I am sorry that wasn't communicated properly. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: Jan. 9, 2021
Because of the holidays and pandemic my problem has not been resolved...but I am not upset. The problem is minor in that Tivo will not sync with programming and ends the recording approx. a minute short right in mid sentence of the final. Also Tivo will not allow me to record channel 711 (PBS Chicago). But it will allow channel 11???? As you can see this is not a major problem, just irritating. If there are more serious problems at hand I understand..
Good afternoon Richard,
Thank you for your review as well as taking my call today. I am sorry about the service issues but so glad to hear that they are working for you now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
But I am upset that in order to get an affordable price I have to give up so many tv stations. I have a bundle with my tv, telephone and Internet. Many of my friends gave up home phones and get great rates at Dish Network. I may have to do it if the price goes up again. Or a streaming service where I won’t need cable.
Good Evening Lori,
Thank you for taking my call. I apologize that we did have to remove channels to get your price more affordable. You did confirm services are working and you are happy overall. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: Jan. 9, 2021
Flashing checkered boxes across TV screen with freezing screens and or interruption of sound. This has gone of for years. The solution is always to send a signal to my devices. Sometimes is a quick fix. I've upgraded my boxes and modems. I've had techs come to the house. They check connections and devices. The check signal strength at the house and at the junction box out at the street. This is not always across all channels but always with channels I want to watch. I now have Tivo and was told I'd have better reception. Not really better that I'd say yes to that statement. But I did lose the ability to record programs which with Tivo I don't have or don't know how to record. I also lost some channels I liked. And the music channels don't give a description of the music to be heard. And what happened to the Big Band music of the 20's 30's and 40's?
Good Afternoon Alfred,
Thank you for taking my call. We spoke about the service issues and you confirmed it’s been working for several weeks now. We sincerely apologize for the service issues you’ve encountered and hope all is well from here. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
Had two orders come to house which takes 4 hr window each and still have same problem. Cancel the third order. Lose few channels time to time. Signal go from 90’s down to 60’s. He changed out stuff in basement. Just ** wire run and securement. Said problem at pole. They was out there 3 times. Channels 725, 750, 751.
Good evening Carl,
Thank you for the review as well as taking my call today. I am sorry that the channels are still intermittent but glad to hear that it has been better. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
My bill went from $72.33 + tax to $94.39 +tax in one month. I called Mediacom and was told there was an update in services - which I did NOT ask for. The gal I chatted with was very cooperative, but said she could not help me much, so I was sent to the preferred customer department. There I was told the only discount I could receive would only lower my bill to $92 plus tax. Not much of a discount for a preferred customer who did NOT ask for any update. I will be looking for a new supplier.
Good Evening Ed,
Thank you so much for you review as well as taking my call today. We were able to get you into a new promotion. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
I don't have any kind of problem, everything is going well, the signal is perfect. I love how detail is my account, Even with the snow storm I can use the internet without any circumstances, I can use it perfectly even in the second floor, so thank you so much for your service.
Good morning Yanira,
Thank you so much for the excellent review. I am so glad to hear that things are going well and that you are happy with the service. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
We had no phone or internet. Turns out we needed a new modem. Actually, this was the second time we've had to have Mediacom make a service call within the past few months. Both times the technician arrived on time, was very friendly and very thorough. The problems were solved very quickly both times.
Good morning Sue.
Thank you so much for the review. I am sorry to hear about the service issues you have been experiencing. I am glad to hear the the technicians did an excellent job to get you back up and running. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
We have gone for a couple of months with no/hardly any cable TV. A line needs to be laid, no one has done that! So I have to cancel TiVo checks until the new line is in. Lack of coordination on your part. Tech - Dean is lazy. Never fixes any of my problems! Your internet is good.
Good Evening Mitch,
Thank you so much for taking my call tonight. I am glad to hear that the services are now working. I do apologize that we have had to exchange out so many boxes. We did go over a few other details. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
All TVs had limited use as far as choosing other channels. Also the clock did not progress. Situation was taken care of. On another note, have new charges been implemented on the cable bill? Ours went up $8.00 more per month. What is that attributed to? We didn’t request any new services to be included on our bill. Please advise. Thank you.
Good morning Marlene,
Thank you so much for the review. I am sorry to hear you did have service issues but glad to hear that the situation was resolved. We did have so changed to the billing they were notated on your most recent statement as to what increased. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: Jan. 9, 2021
Over a week ago someone said our new drop line would be installed by bucket truck. Not done yet. We are constantly losing service. Have had numerous service calls since September when we started service with you. At this time I really feel that a substantial credit is due to me for constant interruption in service.
Good Morning Diane,
Thank you for taking my call today. You confirmed that the service is working fine now and you also gave some really high praise for our technician as well. We apologize again for the service issues. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Jan. 9, 2021
My cable wasn't done right from the start.. Never got my second box.... They adjust my now they telling me I owe it. And why is my bill 275 a month? Am looking for better service if I have to go to Directv.
Reviewed Jan. 9, 2021
This is a company that follows honest business practices. They don't pressure you or offer gimmicks. They don't use bad sales tactics. What you see is what you get! Great company with very nice employees! The service itself is great and contact-free.
Good morning Kalyn,
Thank you so much for the excellent review. We are so glad to hear that you are happy with the service as well as the customer service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
I've been a customer over 40 years and it gotten to the point where I wonder if it's worth it. My internet was down several days, when I called because we couldn't figure it out (cable was working) service was call out right away. Then I noticed a couple days before I'd gotten a call. I don't usually answer calls when I don't know who is calling. It was the same number I called for questions on my internet. So you KNEW there was an issue. But not message left. I find that extremely poor customer service. If I don't know, you don't have to give me the service I'm paying. Are you the only game in town? Okay, so at the moment I'm more annoyed with Tegna on their tactics. Just so you know.
Good afternoon Kirsten,
Thank you for taking my call today as well as the review. I am sorry to hear about the service issues as well as the call prior to you calling with no message. I am glad to hear that things are working for you now. We are still working with Tegna to hopefully resolve those channels soon. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
I would lose internet every night. At least three different techs came out but could not find the problem. Art ** came out (for another customer that was having the same problem) and methodically checked every single junction box and finally solved my 6 week long problem. The problem he found was affecting probably 50 other accounts. So I feel he saved the company from many other repair callouts. He is a very thorough technician and showed more skill and experience than the prior repair attempts. I am not complaining about the prior repair techs, I'm just applauding the skill and knowledge base of Art **. Also the repair manager (Ron) in Apache Junction had great communication and saw the problem through when I was starting to get frustrated. He kept me updated and informed. We love our internet now thanks to both of these professionals.
Good morning Robert,
Thank you so much for the review. I apologize for the service issues but so glad it was tracked down and taken care of for you and the rest of the customers that were being impacted. Also, always good to hear about the good customer service from our techs to even that repair managers so thank you for letting us know that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
Your company order takers are not trained properly and communicate misinformation to the customer and technicians. I tried to explain order misinformation to techs. But they didn’t want to listen. They were under pressure to get to next job.
Reviewed Jan. 9, 2021
Wish we had some more channels in our package. The price we pay monthly seems like it would cover more channels in our package. We thank you for offering the free viewing of special channels we don't normally have access to when Covid started. You allowed a week, I think, of being able to view these channels. That was a welcome diversion for us. Thanks again.
Updated review: Feb. 2, 2021
I’ve had several calls from Mediacom about my issue. They were proactive and professional. We tried several things and after their patience and diligence the issue is resolved. My sincere thanks to Mediacom and especially LaVarus. He is a rock star!
Original Review: Jan. 9, 2021
Intermittent issues with speed and not working. Goes out for minutes or seconds several times a day. Calling tech support is fruitless as they try to blame it on others or tell you try things you’ve already tried countless times.
Good Afternoon Bill,
Thank you for taking my calls. You have been very cooperative throughout this process and we really appreciate that. You confirmed today that the service has been working smoothly since we last spoke. It was great hearing that from you and we hope it stays that way! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
Updated on 11/01/2021: We changed our internet speed and found out there was a great deal for one year! The Customer service agent was very helpful in getting us changed to the new speed at the great price! We were very pleased to receive this new lower monthly price.
Original Review: Was having speed issues with our internet for several days, Mediacom was updating their servers and upgrading the service from 200 MB/s to 300 MB/s. The issues were resolved before they were coming to our home, so a service call was not necessary.
Good morning Nathan,
Thank you so much for your review. I apologize that you were having services issues but I'm glad to hear with the system update it seems to have corrected the issue. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Original Review: Jan. 9, 2021
I have been at my new home 4 months. During this time, technicians have been here twice and more time coming next Monday. Tivo and tv works intermittently. Can't seem to have it connected. The main system works well, it is the additional box that gives the trouble. I really want to have tv all the time. And hope 3 times is the charm that makes it so.
Good Afternoon Marie
Thank you for taking my call today. We sincerely apologize for the service issues you’ve encountered. You did confirm with me that the service is working now. We’re very happy to hear that we were able to get those issues finally resolved for you. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
This repeated buffering on channel 65 every few minutes has been occurring for at least two weeks now. Considering the very high prices you charge, I would expect to receive excellent reception, which I'm not. Some of this may be due to the frequent low speed on the internet. This happens so often many of us have ceased to report it.
Original Review: Jan. 9, 2021
Email from Mediacom sent me indicated very easy process of uploading faster internet upload. However after doing the “three easy steps” I still had no internet and because I am a low tech person I had great difficulty in figuring out what to do and happened to stumble upon the remedy after going through several processes. I only called to voice frustrations to someone. The rep was cordial and sensed my frustrations.
Good morning Richard,
Thank you for the review and taking my call. I am so sorry that the steps were not very clear to get the internet upgraded. I am glad to hear that we were able to assist you to get it completed. If you do have any further questions or concerns, please call Mediacom customer service or text Molli 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
We have been a customer of Mediacom for a few months for a weekend place. Multiple times that we have gone to the place, internet is not working. In addition, in order to fix the issue, we need to take time off from work and drive 110 miles in order to meet a service technician so they can fix the issue. We are paying a high amount of money for spotty service. Please note that the people that work at MediaCom are great, it is the service that needs improvement.
Good afternoon Margarita,
Thank you for your review and taking my call today. I am so glad to hear that the services are working for you now. I do apologize it did take so long. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
I like Mediacom but the cost keep going up every year. I do not have any of the extra movie channels, and do not order pay per view movies but 1 or 2 times a year. I just might have to move on and find something that cost a lot less.
Good afternoon Randy,
Thank you so much for taking my call and for the review. We went over the new monthly rate for the next year with the change that was made last month. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
Our internet has NOT worked correctly since we were hit by The Derecho 2020. I have to call or text at least 2 times per week, we are NOT getting the pings or speed we have paid for. We are about ready to go somewhere else.
Good Morning Susan,
Thank you for taking my call. We spoke about the service issues and you confirmed it’s working for the most part. You did mention that there were a few hiccups but nothing major. I offered further assistance with that but you declined at this time. We sincerely apologize for the service issues you’ve encountered and hope all is well from here. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
While trying to negotiate on an monthly price of 62.50 approximate. I was informed that my rates was going to be increasing another 30.00 per month. I am on an fixed income and just like every dollar counts yours also counts and I don't feel that loyal customers should have their rates increase by such an large amount. My service have been better in performance than they had previously been and I appreciate the hard work and effort that Mediacom puts into operating and maintaining its services. Being on an fixed income I feel that for the services that I have an Price of 67.50-72.00 per month would be fair both for me and for Mediacom. I request that this adjustment be seriously considered. I hope my honesty in responding to your review will be useful when making decisions about your operations and customer satisfaction. Respectfully submitted, Wayne **
Good morning Wayne,
Thank you so much for you review. I understand about the pricing and the changes in it. We do our best to make is as economical as we can but do have to adjust to accommodate the upgrades, higher speeds, and maintenance of it as well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
The phone worked for 5 minutes after they left. I Called to let you know and Someone was supposed to come back but they never came and never called. They acted like they didnt even want to be here in the first place.
Reviewed Jan. 9, 2021
Mr. ** was my tech that came to fix my issue of my small TiVo boxes not connecting to my main box. I had called Mediacom at least twice after getting my boxes installed because of the bad connections. I missed appointments due to my phone not ringing (but getting the automated voicemails saying that I didn't answer... which was untrue), so I was beyond frustrated and considered letting the service go. Plus my previous technician was in and out in 10 minutes with no explanation as to what was going on (which obviously didn't fix the problem).
Mr. Davis came in, assessed the situation, changed out my cable splitters from outside (he said they were very old), and rebooted my modem, main box, and then connected my small TiVo boxes. He stayed and made sure that everything worked as it should before he left, and even walked me through the process to do it myself if I had this problem to occur again (I had an outside power outage with affected the quality of my service). He also explained to me that the reason why the remote support I was receiving over the phone was not working for my particular situation because I have so many boxes. I am so thankful for Mr. Davis! He absolutely restored my faith in Mediacom! He is the best technician I have EVER had! He deserves a raise or a supervisory position!
Good Morning Raquel,
Thank you for the review! We sincerely apologize for the service issues you’ve encountered. We’re very happy to hear that the issues have been resolved. I also want to say thank you for the very high praise you’ve given out technician as well! Hopefully everything remains good to go from here. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
Incorrect billing invoice - we were charged more than double what we should have been billed. Representative corrected and information and took care of the problem. She was very helpful. She also issued us a credit for the extra amount we previously paid. I would recommend her to anyone. I was very satisfied with this service.
Good Morning Marie,
Thank you for the review! We sincerely apologize for the billing issues but very happy to get that corrected for you! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
I called for assistance in activating the new modem/router and they were able to restart the new modem/router and had our services back up and running within a few minutes. I am very happy with the assistance received and would have no problem calling for assistance again if needed.
Good Morning Terry,
Thank you for the review! We’re very happy to hear that getting the new modem activated was a smooth process for you! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
Would like the channels that are gone to back into the line up or a discount for not having stations but I am still paying for. I have smallest package, because it had what we watch. Then not to have some channels we like.
Reviewed Jan. 9, 2021
I have Xtreem but have a lot of freezing of the screen, I have a smart TV and would like to stream some apps but can’t get to them (not sure how). I also do not want sports channels but there doesn’t seem to be a package without a bunch of sports channels, you should have a package that offers more non-sports channels for people who don’t watch sports. I also think costs are way too expensive, actually thinking of closing account and going to a fire stick.
Good afternoon Connie,
Thank you so much for taking my call this afternoon as well as the review. We did go over channels in your package. We also got you into a new promotion. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 9, 2021
The guys came out and immediately knew the issue. They fixed it in 15 minutes. Additionally they spotted a bad cord that wasn’t causing issues yet but soon would. They also fixed that. They went above and beyond to not just fix the first problem but to troubleshoot future issues as well.
Good Morning Mark,
Thank you for the review! I first want to apologize for you having those issues to begin with. It’s great to hear that we were about to identify the issue and get it resolved quickly. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 9, 2021
My cable company could be a whole lot better--most of the time it freezes up, but you don't get a discount for the time you can't see tv. Their time of a trial basis is not the same as yours. If you actually get someone who seems to genuinely want to help--Watch out, because if they tell you that the following month is free, keep an eye on your bill because the month that was free will be added on to a future bill. It's frustrating and hard on when you are on disability, because they double your bill. There needs to be a company where if it's a discounted price for a year; that's what it should be and not jacked up five or six months later!!!!
Reviewed Jan. 7, 2021
No loyalty for long-time customers... Fees keep going up!!! Cable box goes out continuously and have to reset it. No discounts or deals for long time customers. Customer service is ok and can be helpful.
Good morning Heidi,
Thank you so much for the review. I apologize for the service issues that you have been experiencing. As well as the billing issues. I am unable to locate your account if you could provide your information, we would be happy to assist you further. You can also call Mediacom customer service or text Molli at 66554 for further assistance as well. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 6, 2021
We moved here in January '96 and we took their service then. Over the thin and the thick years, we stuck with them. In the past years, one might describe Mediacom's service as being rather sketchy. For several years, we seemed to have continuing problems. But it's been pretty good in the last two years. Their customer representatives have been exceptionally good - very considerate, friendly, and well-spoken.
I recently had an experience with them where they mixed up the seasonal discount thing and in that error, it cut off our TV service. But I was able to get ahold of them and after speaking with two representatives, it got corrected. They were apologetic and were upfront in saying that it had been a mistake. Right now, their customer service is somewhere around very good to excellent. If I were to suggest anything is that they keep it up because to me, having the product is one thing but having the right people to administer and service it is quite something else.
Good morning Harry,
Thank you so much for your review. I am so sorry to hear that you did have some issues but glad that it seems to be corrected. We do strive to have excellent customer service so it's good knowing you are receiving that. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 5, 2021
There was an underground to the house that I was moving into and Mediacom already had it there, which was why I used it. I got along fine with it. They came and they hooked me up and now, it's piped right into my room and all I have to do is hook the TV up to it. I'm going to the Eastern Star assisted living just across the street from where I was but Mediacom serves the facility here too so I will be hooking back up to them. I was perfectly satisfied with them.
Good Afternoon Ray,
Thank you for the review and continuing service with us! We’re happy to hear the hook up was easy for. Very convenient! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 4, 2021
A lot of people like Mediacom. But some districts don’t have it so they can’t get it. The apartment I live in deals with Mediacom. It’s in their district. I had cable and internet before but the price got so high that I had to cut out the cable and just stay with the internet. Everything is going well.
Good afternoon Frank,
Thank you so much for your review. I am glad to hear everything is going well for you with our service. I apologize about have to cut cable, we do try to keep pricing as economical as we can. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 3, 2021
I called and spoke to a customer service agent. I explained my problem, she said she'd make up a work order and it should be repaired in a week or two. I said "Thank you." The next after afternoon, when I got back from the store my cable was returned to its rightful place.
Good Afternoon Juliis,
Thank you for the review! We sincerely apologize for the cable line issues. We’re happy to get that resolved for you much quicker than what was originally expected. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Jan. 3, 2021
I've gotten good service since I've been with Mediacom. During the installation, the technicians listened to me. They hooked my stuff up. I use cable, internet, and phone services every day. When my cable went out, the dude that came out looked at my internet and hooked everything up. It worked for a little while then it went out. I wasn't getting any channels. Technicians came out the next day and they hooked everything up for me.
Good afternoon James,
Thank you so much for the review. I am so glad to hear that the techs have been good. I apologize it took a couple visits to get things working for you properly. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 2, 2021
We've had Mediacom for a while. Everywhere we live, they just have Mediacom so that's why we always use them. The tech we had was great and he was polite. We have Mediacom's internet and cable services. We had DirecTV before. In comparison, either the internet's better with one or the cable's better with the other. Overall, everything is good.
Good afternoon Shannon,
Thank you so much for the excellent review. I am glad to hear the tech was good as well as the service overall is good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Jan. 1, 2021
Most of the time, Mediacom’s customer service was excellent. But there were a few times in the evening that when you call up, I would get this one particular girl that had no clue what she was doing. She didn't speak English well and there was a strong accent so it was hard to understand her. I called Mediacom when I was getting a new box and I needed to hook it up, and she was not able to help me do it. I was skeptical but I took her word. I ended up calling back a few days later and got this other lady on the phone. She said she could help me with it. She did it so there are some great people that are trained.
I need to check my account because I turned in some boxes. I'm down here in Florida right now but we still have service. They were charging my account when they didn't send me the boxes. They sent them to the wrong address so they showed up a month late and I said to the lady that they better credit my account. I don't know what they ended up doing but I'm going to look at my bill.
Good afternoon Catherine,
Thank you so much for your review. I apologize for any inconvenience you've had with customer service. We strive to have the best customer service we can and continue to work on doing any improvements that we can. I am showing the equipment was returned and adjustments are being made. I apologize for the delay. They should be reflected on your next billing statement. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 31, 2020
Every time I call Mediacom and needed assistance, the reps were there to assist. The installation was great although I thought I had all the channels on the cable. But when I went to look at something, I didn't have the channel.
Good afternoon Shefreda,
Thank you so much for your review. I am glad to hear that customer service and the installation have all been going well. I apologize the channels were not explained completely. You can go to mediacomtoday-lineup.com to look at the channels packages and see what you have included. If you have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 30, 2020
The installation went okay except for one piece in there. I was trying to get down more but they’re still working on it. Before we changed over, we had the golf on there. But now, I hit 726 and I don't have it. I had it when we transferred it over from taking care of the telephone and the television too. Other than that, Mediacom has good service.
Good afternoon Charles,
Thank you so much for the review. I apologize if things were removed for you that you didn't want removed. If you would like to add it back on, please feel free to call Mediacom customer service or text Molli at 66554 along with any other questions. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 30, 2020
We have the Wi-Fi, the internet, the phone and television with Mediacom. We've had them for years and we've had good service except for these last few days. It has been horrible. We turned on the TV on guide to change channels and it wouldn't change channels. Then sometimes, it would take a minute or so for it to change the channel. When we go to TiVo and try to bring up the closed caption on our main set in the living room, it works. But the one in the bedroom, which is the second set, we couldn’t get it for a while. We've done everything. We had called somebody and they were extremely nice and helpful, and we did everything they said. It comes on now but it's in Spanish and we cannot get it to come up in English. Nobody could help us. They said that we probably need a repairman and we might have a big cost. Also, the internet is slow.
Good afternoon Ben,
Thank you for your review. I am so sorry to hear that you are had issues with the guide and the box not responding properly. We do have a fee for service appointments, but they coincide with issues that don't involve our equipment or service. If you have more questions or concerns, please call customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 29, 2020
I never had to call Mediacom very much as far as that goes and when I did, they always got right to the problem. We have the phone, TV and internet all bundled and we get good service from them. We’ve had Mediacom for almost 30 years now and we’ve been satisfied with them.
Good afternoon Bebe,
Thank you so much for your review. I am glad to hear the service is working for you well. Also, that you have had good experience with getting things resolved. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 29, 2020
I have Mediacom for internet, which includes having a house phone. I use my internet for YouTube and stuff because that's how I watch TV. I love it. If we have a power outage and I have no electricity and I don't have my Mediacom internet, I go nuts. Their service is fast and the only issue I ever had is because of where I live, which is in rural Minnesota. Every five miles, there’s a town and they’re small towns. Getting someone to the area to do repairs can sometimes take a while. If I need something and I have to call and make an appointment, they can’t come in. If I need to have my modem replaced, it might take a week to have that done because the workers have to be in the area. But Mediacom is great and absolutely awesome. I'm very satisfied.
Good morning Arlene,
Thank you so much for the excellent review. I am so glad to hear you are enjoying the service. I apologize for the delay in getting a technician to your location when you do have service issues. If we you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 28, 2020
Mediacom does the county so there was no choice but go with them. The sales reps explained everything and showed us our different options. The sales and installation were both an excellent experience. The installer was very professional and down to earth. He installed everything in a timely manner, explained things and took his time. The services are very good besides the pricing. Mediacom is a good, solid foundation.
Good afternoon Tommy,
Thank you for your review. I am glad to hear that the services are working well, and that the technician was professional and timely. As far as the pricing we do try to make it as economical as possible. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 28, 2020
I just got started with Mediacom and the installation went smoothly. I've never had internet service before and I've been using the hotspot on my phone so, everything has been working great.
Good morning Adam,
Thank you so much for the review. I am glad to hear things have been working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 27, 2020
I’ve been with Mediacom for a long time and the service has been great. They're wonderful.
Good morning Nancy,
Thank you so much for the outstanding review. I am so glad to hear that things are going so well. If we do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 26, 2020
I’ve had excellent service with Mediacom ever since I've been with them. I'm perfectly satisfied and I would recommend it. If you have a problem, they are always able to help right away.
Good morning Nannie,
We appreciate your excellent review! I am so glad to hear that everything is going well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 25, 2020
Mediacom is good although every once in a while, the internet gets a little flaky but they’ve fixed it. They've also managed to increase the prices on us a couple of times and wouldn't give us another discount but that's the name of the game. Other than that, I'm fine with it. The guys who installed the services were clean, professional, quick and did it right the first time.
Good morning Theodore,
Thank you so much for your review. I am glad to hear that the techs and the service have been good. I apologize for the price increases, we do try to make things as economical as possible. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 24, 2020
My house was literally the last house to ever get turned back on because the line was ripped off my house by a neighbor's tree. So I was not happy. It took over a month and I wasn't getting any contact from Mediacom. They sent out that standard email to everybody when it first happened and then I heard nothing. Everybody in my town was on but me. Every time I called, they would say that they were taking care of three states and they kept coming back to getting Kansas City back. I was thinking what it had to do with Davenport, Iowa. These people were just being told what to say and they didn't have a clue. Somebody got to the higher-ups at Mediacom and they finally talked some sense into them.
Mediacom went so far as to send out an email, which made me mad. It said that technically speaking, they were not responsible for damage done by weather. I said that I didn’t care about who was responsible and that I care about the line being restored. They shouldn't have sent that email out because a lot of people were still trying to pick up their yards. On a legal perspective, they were covering themselves. But whoever's making the decisions now is to be commended for their straightforwardness. They not only seem to be on top of it but also seem to be very proactive. If you keep the people informed, that makes them happy. I was not happy that I've been with them as long as I have and I spend as much as I do, and then I felt like I was ignored. But they've completely changed that demeanor and I appreciate that.
In the last several months, they have been very transparent. They've been on top of all the ridiculousness with these other companies charging them so much and being blacked out. I appreciate that instead of ignoring what we all know. I have the phone, the internet and the cable. I also have two TiVo boxes. Back when all these first occurred, everybody in my house was saying I needed to dump them. I said no. I've had Mediacom for as long as I can remember which is at least 15-plus years. They give the best service and they got that new MetroNet. I'm going to stay where I'm at. The service has always been superb and I can't say that from what I've heard about other services.
I had two people in my house who said I needed to cancel them. I said no. They said that I needed to get a big discount. Bu I have every channel I could ever want. I have internet that is fast and I have a home phone that costs me nothing a month. They said that I could do without cable but I don't go anywhere and I don't do anything. So now, I don't even discuss Mediacom with anybody. I like my cable, my TiVo box and being able to record stuff. I like being able to watch something when I want to. They don't understand that we are so incredibly blessed because I don't have a house or car payment and insurance bills to worry about. I have a $200 a month cable bill. In the grand scheme of things, I'm doing good when you consider what it's costing people to just survive today.
There is only one thing that needs to be addressed and that is Mediacom has changed how they do the TiVo and it doesn't make me happy because the suggestions used to be intuitive. When I sit down and I turn my TV on, I go to the suggestions. It used to pick up on what I used to watch and suggest things. I have never in my life watched The Simpsons and I don't need 47 episodes of The Simpsons and suggestions. I don't have children in the house and I don't ever go to those children’s programs. It used to pick up on what I liked and now, it seems to be they're putting in there what they're paid to put in there. I used to count on that little part of the TiVo to tell me what was on that night or what was on that week. When they first started doing it, I was perturbed but now, I just delete them.
Good morning Cheryl,
Thank you for your review. My apologies that it took so long to get your services back up and running. I am glad to hear that there was a turnaround and that things are working for you now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We truly appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 23, 2020
Mediacom's internet service is awesome. I've always rated it high. I do appreciate it and that's one thing that my son also appreciates because he's a gamer. It's a lot faster. I've always had good customer service too. There was a charge that didn't seem right and they worked with me and reduced it. When we had an issue with the internet, they came out. However, I'm working from home and when I was on a Zoom call or a Google call, it kept going in and out. It was happening at least two weeks or more. I wasn't sure if that's the internet or my laptop so I went on my phone.
My son recently got on Hulu + Live TV and he feels like Hulu's a better option for us so we're looking at the possibility of discontinuing the cable part but keeping the internet service. It's $188 for the bundle so it's expensive. I'm not sure it'd be any cheaper to drop the cable then go to Hulu but it might be about $20 cheaper. There are also more channels that I can access because there are a lot of channels that I don't get on this particular bundle.
Reviewed Dec. 23, 2020
The technician that came out to install left a lot to be desired. He was in and out. He was short and didn't have anything to say. From the time he walked in, all he was talking about was he was ready to go home to be with his daughter. He gave us an old modem and we kept losing the internet. So, we called Mediacom and another guy came out. He was as nice as couldn't be, very friendly, knowledgeable and very professional. He put in a new modem and things have been fine. Mediacom is a good thing for me. I have phone service and there's a good chance we'll be getting cable through there.
Good morning Sheila,
Thank you so much for the excellent review. I apologize your first experience with a tech was not very good, but I am glad to hear the second tech was able to get things working for you properly. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 22, 2020
I just gotta wait for somebody to pick up the phone. Sometimes, it takes a minute. But it just takes so long just to get an actual person to speak to about a problem. I'm in lower Alabama and I've had two hurricanes just come through here in the last three or four months. So, I can see where maybe Mediacom had their hands full. But I don't like dealing with somebody I can't understand and they can’t understand me. I know I got southern slang and a drawl. But I'm not from another country. I just want somebody to understand me, and I definitely want to understand who I'm talking to. But for the most part, I even tell who I'm talking to, if I can understand them, “Thank goodness I'm talking to somebody that speaks English.”
I upgraded our internet and we got the best. My son is a big-time gamer. He's in virtual school too, so that's important. He knows how to code and do all that. And That needs to be the best. Sometimes, the modems go bad and I got to get them out here for another modem. I've had to do that. But I'm happy with it. I'm also happy with the cable. I'm a movie-watcher. And right now, I can't get enough of Fox News. It’s just the TiVo went out. I'm paying 250 plus dollars a month and it's not working. Not real happy with that. It just started the day before yesterday, and I gotta call Mediacom and get them out here. But all in all, me and my son are happy with it. Even the techs that come through and do the work, I'm more satisfied with them than dealing with the people on the phone.
Reviewed Dec. 22, 2020
I have internet and cable with Mediacom. I used to have the telephone but I got rid of it because I don't use it. Also, price-wise, Mediacom is high. When Covid was rampant, nobody would come into your house. I was out on my own for about a year and they had to come in and hook things back up because the electricians that came in put the service back in but the cable wires on the inside weren't hooked up. The last year has not been the greatest with my experience. Recently, my TV has been going out all the time. The installers did what they needed to do but I've been experiencing a lot of problems with it so, I just deal with it. I shut it off but then, it's back on an hour later. Temporarily, from time to time, my TiVo goes out but it's on 90% of the time.
Good Afternoon Timothy,
Thank you for taking my call today. You confirmed to me that the service has been working fine since we had a technician there on 2/3. That is definitely great to hear and we hope it stays that way. We sincerely apologize again for the service issues you’ve encountered. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 21, 2020
For my first 6 or so months I had an amazing experience. After that, my internet never works. I even got a new router, which I am forced to make monthly payments on, for internet that still does not work. I have one tv and game systems connected and nothing else because that's all it will allow. Phones cannot connect, laptops cannot connect, and even other TVs cannot.
I have called and talked to customer service several times, it will get fixed and does not even last an hour. There have been days I have called 3 or more times and by the end of the call it works, for an hour or two, then nothing all over again. I do not know why or what is wrong. I call regularly to have it checked over the phone, I have gotten a new router, and I have made appointments to have people come and look and it does not work. I need this fixed immediately. I pay $100/month for one tv to connect to the internet. Very disappointed especially when my service used to work amazingly.
Reviewed Dec. 21, 2020
I live in a rural area where I have so many trees, I can't get satellite. We'd have to pay a lot of money to have the trees cut down. There was no choice other than Mediacom. I got the bundle from them and it's pretty good price-wise right along the lines of everybody else. I call in to make payments and their reps are very nice.
Good evening Nevins,
Thank you for your review. I am glad to hear everything is well with the service. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 21, 2020
Mediacom is the only one you can get in this area that has good internet speed. I had internet and television but the prices for all of these were too high so, I just have internet now. The reps are always very nice when I call. I might have a little minor issue here and there but they usually fix it quickly. Sometimes though, you would call and it would fix one thing but the other thing you were talking about wouldn’t get fixed. They would have to call back. They should have their system a little bit streamlined.
Good morning Erik,
Thank you so much for the review. I am sorry to hear about losing you on the television side we do try our best to make our prices as economical as possible. I am glad to hear the customer service is good but apologize that all the issues aren't getting resolved in one call. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 18, 2020
Paying for 100 Mbps but when I run a speed test it's in the high 40's. It's slow when I'm doing anything. My TV will freeze for no apparent reason. Not anything to do with the weather.
Reviewed Dec. 15, 2020
We live in an area with very few provider options for home internet. We have been Mediacom customers for a little over two years after changing providers due to poor internet performance. Mediacom does have the better service in the area and we have been satisfied with our internet speed and overall reliability. The issue, however, is directly related to repeated poor customer service experiences and from my opinion, as a customer, a lack of interest in providing quality customer service.
We have had a couple bad experiences on the phone with customer service, two with tech support that seemed very irritated to answer any questions and one more recent regarding billing that is more troubling from a customer perspective. We moved to a new home about 45 days ago and transferred our service to the new address. Set-up was timely and the installer was professional and thorough. We paid our 49.00 transfer/installation fee the date of install to the installer.
About two weeks after installation we received a shocking bill of $213 for unpaid fees. I immediately called customer service, was greeted by a very nice individual who looked at the bill. He told me "I have no idea why this was sent out, it is a mistake, disregard the bill". It was a nice call and I verified before we hung up that our account was paid in full and there were no outstanding balances to which he told me I was correct and there should be no further issues.
Our November bill came in the mail and was normal $75 ish for service and the normal taxes and fees, we paid the bill early. Our December bill came last week and included $75ish for service and taxes and fees and another $47 charge that just said "trnfr" and had our old account number. The bill is not due until December 31, so I called customer service within a couple days of receiving the bill to ask about the charge. I asked the agent about the "transfer fee" and was very confused, as we had paid a $49 transfer fee the date of install, our bill the previous month was normal and had no idea why we would have an additional charge. I also noticed the same charge had been included on the bill we had received in October that we were told to disregard so I was thoroughly convinced it was another computer error.
The agent responded rather rudely, and immediately that this was not a "transfer charge" and was an unpaid amount on our previous account. We talked around this point to each other for a few minutes, both of us got to the point where we were talking over each other and it was not a very productive call after this point.
I was, at this point, very irritated. First, for being rudely told "it's not a transfer charge" but secondly to have a charge show up two months later that I was originally told was a mistake. I tried to explain to the agent that I had been told my account was paid in full and just wanted to understand and verify that this was indeed a charge I owed and not another mistake. The agent repeated twice "they were wrong" and was at this point pretty irritated with me. The agent wanted to end the call and I asked to speak with a supervisor. I was left on hold at this point for 5-10 minutes after which time the agent returned to the line and said the supervisor was busy with other calls. - my name and number was on their desk and I would receive a call back when they were free.
I was clear with the agent that I was irritated with them for being rude but did not want to speak with a supervisor to get them in trouble. Instead I think there is clearly an issue with a customer receiving an incorrect bill, being told to disregard the charges as the account was paid in full then a month and a half later having a charge show up on the account that I was originally told was a mistake. I acknowledged that I became very angry on the call and the agent became angry with me, but as a customer who pays their bill on time and early every month - has no late payments - I feel I have the right to question any charges on my bill, especially when I am calling to question those charges more than two weeks before the bill is due. I have been waiting for a call for four, going on five days now.
As a customer, I think it's important that we be allowed the latitude to question any charges on the bill. I don't feel it is out of line to request that someone take time to look further in to the account particularly when there have been recent mistakes made in billing on that account. I was not seeking any money off my account or seeking any discipline toward the agent. I would like the company to take a few minutes to verify my bill and don't feel that is too much to ask from a customer perspective.
Good evening Eric,
Thank you for your review. I apologize for the poor customer service you have received. We do as a company strive to give the customer a good customer service experience and to hear that it hasn't been good for you is disheartening. I am glad you hear the transfer was timely and the technician was professional and thorough for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 14, 2020
I only want to highly thank the last man that came and finally fixed my problem. Unfortunately I can’t pronounce his name. I believe it starts with Isiah.... I had put many requests in but no one came. Actually I got two Moli responses that it was fixed, which it was not. The last man that came I had talked to him when he was at my neighbors and he knew what needed to be done. Fortunately he ended up being the man that came in response to this last order request that actually did get fixed. I’m sorry I don’t remember his full name nor do I have a order number however the Moli number was **. Please forward my thanks to him again. He deserves a great hand of applause and more.
Good afternoon Christy,
Thank you for your excellent review. I am sorry to hear it took so long to get the issue resolved but glad that the technician was able to get it taken care of for you. Will we be sure to locate the technician and get the review to him. If you have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 12, 2020
So far, the service has been great. No cut offs or any mishaps since we purchased. The only thing I'm having a problem with is figuring out my passcode and name that I haven't made. Keep it up Xtream.
Good afternoon Chan,
Thank you for the excellent review. We are glad the services are working for you. Please call into customer service or text Molli at 66554 if you still need assistance or have any questions. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 11, 2020
The sales team has been great. They've been able to answer all my questions and even do some research stuff to see what can be done. But there were some installation problems. When the guy was trimming on the sidewalk, he actually cut into the cable of my neighbor. I thought it was mine. My neighbor lost his cable service. So I had them come out and redo it. That was about the only issue I've had. Everything else seems to be working pretty good right now. Every once in a while, we do get a dropped signal. For some reason, my television just shuts off. It’s weird.
Good afternoon Dennis,
Thank you so much for your excellent review. I apologize for the issues with your neighbor's cable being cut and well as the occasional dropped signal and television issue. If we continued to experience the problems or have any other concerns, please call Mediacom customer service or text Molli at 66554. We appreciated your business.
Warmest regards,
Jessica
Reviewed Dec. 10, 2020
The Mediacom installation tech took equipment to turn in as he was unable to connect due to internal house wiring issues. This e-box has gone missing and I continue to get calls. I also have a refund, which is apparently being held until the equipment is returned. I don't have and can't return the equipment.
Good afternoon Lyle,
Thank you for taking my call today. We went over the equipment being removed as well as the refund being processed back to you. I apologize for the length of time and the issues with this getting taken care of. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciated your business.
Warmest regards,
Jessica
Reviewed Dec. 10, 2020
Mediacom was the only cable and Wi-Fi provider in our area. It has been all right dealing with them. I've been getting these changes in the mail that I can get discounts and these little cards. But when I call them, they say they don't promote them. Their Wi Fi service keeps going up. I went over. So, I had them upgrade it. It went from 160 and up again to 170-something. I just paid that not too long the other day. They said it was a yearly thing and it went up this year. I watch a lot of Netflix now and other stuff so that's probably why it has gone up. The service is all right. But we live on the beach so when the service goes out, it goes out good. I live in Florida and when hurricanes come here, that's it.
Good afternoon Glenn,
Thank you for your review. Our promotions do have a yearly step up and well as those mailers are for new customers so unfortunately current customers do not qualify. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 10, 2020
I'm not here to complain about the service TV, phone, internet, but being billed for 2 months in a row for the installation fee which was supposed to be free, to make is worse this month Mediacom is threatening me to cancel my service all together if I don't pay!!!! I've called customer service the first bill I received, the agent said he understood what happened, when I explained it was my first bill, he said they forgot to waive the installation fee, I thought I had resolved the problem! Instead this month I get a bill charging me the installation fee again, but this time threatening to cancel my service.
I'm a senior citizen living in a rural area not in good health. Reason I have Life Alert attached to my phone, I live alone, I called customer service again, with no satisfaction at all, it was a one way conversation, I explained my life alert situation, wanting assurance that my services will not be turned off, I have sent them my payment the money I'm supposed to pay 149.23 not 250.00 they want, but am living in fear my services will be turned off, I'm a nervous wreck! What should I do to fix this mess?
Good afternoon Carmela,
Thank you so much for taking my call today and the review. I do apologize that the installation fee wasn't taken care of properly for you like you were told. As we discussed today that has been taken care of and did go over future bills as well. If you have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 9, 2020
I chose Mediacom's internet service because somebody said it's good. The reps are very professional. It’s good customer service. The installers came this month and they did a good job as well. I got the service because I have a kid and she is always watching YouTube. She’s on that all day. I use the service for Netflix as well. I watch a lot of stuff on the internet. Everything is great quality.
Good afternoon Gerson,
Thank you so much for the excellent review. We are glad to hear that the customer service as well as installation all have been going well. We strive to provide the best possible experience we can. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 8, 2020
We had Mediacom at our previous house. When we moved to this one, it was easier to keep the same service. The installation was awesome and the guy was amazing. He was very thorough, clear and detailed. He was spot on with everything. I'm perfectly content with the package and the cost. I use the WiFi on everything.
Hurricane Sally came through this area and took everybody's service out. It was terrible for everybody, including Mediacom. It took a while to get the service up and running again because there were so many trees down. After the service was restored, we were very patient about it and we waited till things calmed down. When we put in the work order for them to fix the wire, we had to call four times to get somebody to come out and get our wire off the ground and run it back up overhead like it was initially installed. Three technicians came out here and said everything was good. They ran over the wire and then left and kept going. They documented that it was resolved and there were no issues. But I could walk out into my yard and see the cable lying there. That's been our only frustration. It's fairly minor and it has been resolved. The last person that came was great because they finally understood and fixed it.
Good afternoon Scotty,
Thank you for the review. I am so glad to hear that the installation and services have been working well. I do apologize for the issues during and after the hurricane as well as that you had to wait so long for the line to be fixed. If you have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 7, 2020
John, was very professional and help me get back my wi-fi. The wi-if goes out once in a while. I called for help to restore it. Got the voice service first, no help. Called back talk to John and he got it fix. I do need to reboot model sometime?
Good Afternoon John
Thank you for the review! We sincerely apologize for the service issues you’ve encountered. We’re very happy to hear that we were able to get your wifi issues resolved. Our voice service does provide some general troubleshooting help, however once it recognizes escalated help is needed it will transfer you to a representative. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 7, 2020
Rates go up and my account has been a mess. Multiple calls this year to get the outside box correct. Tech shares I was sharing a tap with neighbors and it’s totally wired wrong. You kept saying I’ve had multiple cable modems on my account. I returned the cable modem and installed my own yet they still showed it on my account even though the person on the phone said it should have been removed immediately. How many years was I not getting what I paid for??? I’ve been a customer 20 years and the rate just goes up. I’m an I.T. person and people ask me my opinion on what to install. I used to say Mediacom. I’m changing my opinion after I ask the operator is there anything we can do to simply hold the cost. She said no. No more references from me and an unhappy customer costs a lot more than than a happy one!
Good Afternoon Ron,
Thank you for answering my call. We spoke about the price increase and why it happened. I explained that the reason it happened was due to you getting a new promotion last October. You get the biggest discount the first year of that promotion and then that price increases after the year is up. Currently, you are still getting a promotion but the amount isn’t as big as it was a year ago. We also spoke about the service issues from back in June. I’m sorry that it took several tech visits to get the issue resolved but it was great to hear you confirm that everything has been working fine since then. We have given a total credit of 107.46 to you for those issues. During our call, you made it very clear that you’re still not happy with us. We’re very sorry you still feel that way but hopefully we get back in your good graces over time. Again, we’re sorry for all of the issues and inconveniences we’ve caused. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 7, 2020
I am a returning customer to Mediacom. I was not a big fan in the past years. But something has changed, and for the better! You guys found your way with customer service. Thank you for taking care of my family needs and being so attentive.
Good evening Boris,
Thank you for your excellent review. We are so glad to hear that your experience is going so well with our service. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 7, 2020
The Web GUI is very limited and should be enhanced to give the user more operational control. If Mediacom were to change the configuration file sent to the modem/router they provide, I would be much more satisfied. Thank you for your time.
Good evening Michael,
Thank you for taking my call tonight as well as the review. We did go over the simplicity of our router access as well as baselined your modem. I did lose the call and attempted to call back with no answer. If you have any further questions or concerns, please call Mediacom customer service or text Molly at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 7, 2020
The technician was great! However, I called the week before due to bad internet service. The operator/tech helped me reset it. It went bad again on Saturday November 28 but they could not send a tech until Thursday December 3rd. My wife works from home and my son had 3 college finals and a paper due all before the tech could come. We did not have internet service that entire time! Very inconvenient!!!
Good evening Luis,
Thank you for taking my call tonight. I am sorry to hear about the long wait on the trouble call for you, I know services right now are extremely important. I am glad that the technician was great and that he was able to get everything back up and going. We also discussed that I had issued credits for time without service. If we have any further questions or concerns, call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 7, 2020
I ordered a remote mid November which was never delivered to me. After calling again as explaining the situation, a remote was reordered. That was two weeks ago and I still have not received the remote. Please let me know the status of my order.
Good evening Judy,
Thank you for taking my call tonight. I apologize it took so long to get the new remote to you, but I am glad it was delivered and we were able to get it working over the phone. If you have any further questions for concerns, call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 7, 2020
I’ve been using Mediacom for years. It’s the only one that I have access to here in Valdosta. I use their web service and the quality of service has been good. In the past, I had a lot of problems with them, which was why I left them for a while. But this time around, it seems like it’s better.
Good evening Gwendolyn,
Thank you for your excellent review. I am sorry to hear about your past experience not being very good with us, but I am glad to hear that they have improved recently. We strive to provide the best service and customer service that we can. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business!
Warmest regards,
Jessica
Reviewed Dec. 6, 2020
I’ve moved sooner than I had planned. I called to cancel service. I was driving so I opted for text o reply when I got to my destination. No response. Nothing. I replied cancel service. No response whatsoever. Extremely disappointed and now I’m paying for a service I’m not using.
Good afternoon Amber,
Thank you for taking my call today and the review. I apologize for the no response after you had called. I was able to get the account corrected with you on the phone as well as confirmed you did receive the box to return the modem. If you have any other questions or concerns, call Mediacom customer service or text Molli at 66554. We appreciated your business.
Warmest regards,
Jessica
Reviewed Dec. 6, 2020
Our bill increased by $40.00. When I called to inquire about the reason for the increase it was because of a discount that expired. When I asked for options after some waiting I was given one which was just as expensive. The service you are offering for the price is becoming far too expensive. Also the internet speed is not as high as we are to be receiving. To me this is extremely deceiving.
Good evening John,
Thank you for taking my call this evening as well as the review. I apologize for the sudden increase. We did go over the package change and that we were able to change that increase amount. As well as I confirmed no further service issues as well. If you have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 6, 2020
Ok it’s nice. I’m happy with it. I think I need a discount though, that would make me happy at least through the Holiday! Please please pretty pretty please with a cherry on top! I love you guys. You are the best. I will put you on my blog and it will be awesome.
Good afternoon Jason,
Thank you for your excellent review. We are glad to hear that you are happy with the service. I do apologize though we do not have any discounts we would be able to apply to the account. If you have any questions or concerns, contact Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 6, 2020
I called to request a printed program line-up. The rep. told me they were available and she would mail me one out but it would take a few extra days due to covid. That was last month. As of today I still do not have it. Their prices are excessive when all you have to watch are re-runs and reality junk. If you ever try to talk to them about charges they can't do any adjustments.
Good evening Pinkie,
Thank you for taking my call this evening and the review. I am glad to hear you finally received your channel lineup and you stated there were no further issues at this time. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 6, 2020
When the box failed on Friday eve Nov 27, it messaged us that there was "serious" problems and to wait three hours before calling for help. We waited 24 hours until Sat eve and still no change so called and were told we'd get a call from our local Mediacom "tomorrow" which was a Sunday. We figured that wouldn't happen so we called again Monday and were told Thursday, Dec. 3 would be the soonest help. Rob came and he did a very fine job, including having to go to the warehouse because the new box was no good either. Then came back and it took quite a while to get all 3 TVs working properly. His patience was commendable. We've had no problem since he left. I called to get a refund on all the time we had no cable and they were very amenable. So am happy. Except for how long we were without service.
Good Afternoon Carole,
Thank you for the review! We sincerely apologize for the long wait it took for us to come out and resolve the issue. Service issues are already frustrating as is but when you have to wait an extended amount of time for it to be resolved it makes it worse. We always strive to be as prompt as possible when getting to our customers. Thank you for the very kind words about our technician that assisted you. We’re very grateful for the work he put in on getting this resolved for you. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 6, 2020
I was having issues with my internet. At first I had a huge mess up on Mediacom's end. I had spoken with another rep and ordered cable after having the internet call. Then called back the next day to cancel that. The rep I spoke with that time was in such a hurry ended up canceling my internet issues order instead of the cable. So I had to call again. Luckily I got a great rep that was able to get a tech out the very next day. She deserves kudos!
Good Afternoon Mary,
Thank you for the review. We sincerely apologize for huge mistake on our end. We take full responsibility of that. I understand how this whole situation would be extremely frustrating for you but I’m very happy that we were able to get this fixed! Another great thing is we were able to come out the very next day to fix it! We always strive to be as prompt as possible when getting to our customers. Thank you for the very kind words about our representative that assisted you. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 6, 2020
I replaced my modem with a new one. My landline wouldn't connect so an appt was scheduled, later that evening, the phone came up so the appt was cancelled. The rep was very helpful, detailed and thorough on his approach to assist. He made sure my modem was in good working order before releasing the call.
Good Afternoon Billie,
Thank you for the excellent review! We’re sorry you were having issues with your previous modem but we’re definitely happy to get that resolved for you. Thank you for the kind words about our rep that assisted you. All of those things you mentioned are exactly how we want to represent our company. We pride ourselves on providing excellent customer service and we will do our best to make sure that’s what happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 6, 2020
After online solutions failed, the technician came here and determined the problem was with my wiring, and not Mediacom equipment. He recommended a solution of wireless phone equipment. Saved my paying to have property rewired.
Good afternoon Eugene,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you might have been experiencing. We hope all is well since the service appointment. If you run into any further issues, please don’t hesitate to reach out to us for assistance. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Dec. 6, 2020
Having issues with VPN on a pc using medicine internet. Norton provided incompletely to correct the problem. I was told to call Mediacom technical for assistance. The tech also provided incomplete information. After making a second call to mediacom internet technical support I spoke to a representative that finally cleared up all the bad information that I previously received. Very frustrating experience.
Good Afternoon Michael,
Thank you for the review! We apologize on our behalf for incomplete information our tech provided. I understand that it can be very frustrating being given misinformation several times before getting the right information. Set aside from that, we’re very happy that we were able to clear things up and give you the correct information that you needed. Hopefully you won’t have this type of an experience again. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 6, 2020
I've had in years, and the funny part is they are here local! Tried several BIG NAMED CO., but couldn't wait until the contract ended. Great come on tact they use to get you, but with this firm it's been smooth sailing! Will be A customer until I pass lol.
Good afternoon Thomas,
Thank you for your review and long-time valued Mediacom business as it is greatly appreciated. We are happy to hear things have been smooth sailing. We hope all is well and that you’re taking care. If you need help with anything at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed Dec. 6, 2020
Shouldn't have taken 2 weeks for a Mediacom service person to come out and all that he did was change the cable. You could have given me a cable and said try this. You only took twelve dollars off my bill. You still charged me for local broadcast service charge when I wasn't even getting local services.
Good Afternoon Annette,
Thank you for answering my call. We spoke about the origin on this review. You did confirm that everything is working fine now and you are content. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 6, 2020
Nice guy, was here right on time, but didn’t tell me anything about my service, how to navigate etc... also didn’t hook up my telephone service so I hope I’m not being charged for it, but overall it was a pleasant experience.
Good Afternoon James,
Thank you for the review! We apologize for not educating you on how to navigate the services and not hooking up the telephone line. Sorry for the inconvenience. With that being said, you stated that you still had a pleasant experience with us and we really appreciate that. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 6, 2020
While I'm very happy with the restoring of my service, a new wire was run and just laid on the ground. That was well over a month ago and the wire still hasn't been buried. The weather has been fine and the ground isn't frozen yet - this needs to be done. My husband brings plowing equipment over that area in the winter and I am worried the wire will get damaged. That wire needs to be buried THIS WEEK while the temperature is in the upper 40s to low 50s. Thank you for your cooperation.
Good Afternoon Mrs. Kim,
Thank you for answering my call. We spoke about the cable bury situation and I explained the unfortunate reason why that won’t take place until the spring time. The cable bury crews have shut down for the winter. I also explained to you that if you encountered any other issues we will take care of it. Thank you for being so understanding of the situation at hand. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 6, 2020
On demand outage. Representative identified they were aware of outage, affecting not just me. No estimated time of restoring service. I requested a credit for outage as basic service includes ability to view On Demand and outage denies that ability. Rep said no as it is an included service not extra charge. Seems to me I couldn't watch part of basic so should be compensated. Outage lasted almost 24 hours..!!
Good afternoon Dave,
Thank you for taking my call today and your review. I apologize for the On Demand and cable issues that you experienced. We discussed during our call that we normally don't credit for the On Demand service but I was going ahead and issuing a credit because the cable wasn't working well either. I did credit for the service and the cable boxes to cover those two services. If you have any other questions or concerns, call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Jessica
Reviewed Dec. 6, 2020
Updated on 12/16/2020: Follow up to my previous review. Mediacom was quick to bury my cable on a beautiful day in December. I appreciate how quickly they responded. Mediacom associates are always there to listen and resolve any issues that arise. I appreciate the fast internet, the Tivo DVR with the voice remote, and the wide range of channels with the variety cable.
Original: We lost internet and cable services while my daughter was in quarantine, which was the whole reason why I opened the account. I am a teacher as well. The reason we lost service was because a maintenance check was done and the connection at the pole was marked with a red flag. They replaced my underground cable but it was laid after the seasonal dates so it will lay on the ground during these winter months. I'm not sure how safe it is to just lie there. So at least I have my internet and cable back on and a week's worth has been credited back to my account.
Good evening Rebecca,
Thank you for the review. I apologize for the service issues while trying to work and quarantine at home. I am showing we did have a tech come out on November 16th as well as the bury for the line was reported to be done on December 9th. We have made a few attempts to call you to ensure everything is now working but haven't been able to reach you. If you are still having further service issues or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 6, 2020
As the FCC allows, I replaced the Mediacom modem with a personally owned modem. I called tech support twice and both reps worked hard to get the new modem online. Very happy with their help. It's good to know that service techs are willing to help with the revenue to mediacom goes down a few dollars....
Good afternoon Stephen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you were able to acquire your own modem and save money on service cost. We hope all is well and that you’re taking care. If you need any further assistance from us at all, please don’t hesitate to reach out. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Dec. 6, 2020
Overall I'm happy with the service. It can be a little bit slow at times and the initial installation process was ridiculously long, but now that it is all set up, it seems to be better so far than the treacherous Comcast and ATT providers.
Good afternoon Patricia,
Thank you so much for the excellent review. I apologize to hear about the installation being long for you as well as the slow internet at times. I am glad that things are better now. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 6, 2020
Mediacom has a lot better speed and better prices. Also, they're quick. The gentleman that came to install it was perfect. He was very pleasant. Most of the questions that he had were just where was our cable and things like that. Since we've had the internet installed, everything has been very good. It is definitely faster. I use it mostly for playing games, Facebook, and looking things up. Sometimes I order things online on my phone as well as my computer.
Good Morning Michelle,
Thank you for the excellent review! It is awesome to hear how pleased you are with the services. We have worked so hard on improving our overall quality so it’s really rewarding to hear that it’s paying off. As for our technicians, they are very knowledgeable and thorough so thank you for recognizing that. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 5, 2020
Cannot carry on business with constant issues. No internet right now. I will wait and hopefully have connectivity soon but am considering other providers. When will I be able to access internet? It says I need to set it up AGAIN. I'm not thrilled today. Could rethink my options as the price looks like it is going up in a month. Don't understand.
Good Afternoon Mr. Tanner,
Thank you for taking my call today. We delayed our callbacks because you have been out of state for a few weeks. Today we spoke about the internet issues and you confirmed with me that everything is working just fine now. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 5, 2020
Since I been having terrible service I called the main # and was told I was using too much data. So of course I signed up for the next level of service for $49.99 and now my service is the same and my bill is $79.99. No, I'm not happy.
Good afternoon Lisa,
Thank you for the review. I apologize for the inconvenience about the billing. I am showing we were able to get it corrected. You can view that online on mediacomcable.com and logging into your account or else you can call Mediacom customer service and we can go over it with you over the phone as well. We have made a few attempts to reach you and have left voicemails. We appreciate your business.
Thank you,
Jessica
Updated review: Jan. 15, 2021
The timeliness of the follow up made a big difference with me and helped in the decision with me changing my star rating.
Original Review: Dec. 5, 2020
I am dissatisfied because I am not receiving what I am paying for. My internet speeds are not going to be exact due to equipment issues or maybe if I am using WiFi or not; understood but, I should be at least 50% of the 200Mbs/Download Speed - and I am currently experiencing 42Mbs Down. Should be able to do better....
Good Afternoon Joseph,
Thank you for answering my calls. We spoke about your internet speeds. You were able to run more speed tests on your Chromebook and confirmed that everything is great on Mediacom’s end. You mentioned that the problem is actually with your desktop computer and how you will need new network cards. We really appreciate your business and cooperation throughout this situation. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 5, 2020
I have been experiencing an ongoing internet problem, the service drops in and out every single day, the time frames vary, but I have noticed the timeframe between 11 and 12 and then 2 and 3. When it's not going in and out there is a total loss of service due to an outage. This is ridiculous! I must admit when the service works it is top of the line, but the problem is not consistently working, I had a service appointment scheduled for yesterday 12/02/20, no one showed up to check the lines. I called in on 12/04/20, and was advised by a rep that the order was closed. I just want my service to work properly. Is this possible?
Good evening Erica,
Thank you for taking my call as well as the review. I apologize for the service issues but on our call, you did confirm the last tech that came out on the 9th resolved the issue. If you have any future questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
I called regarding pixelation on more than one channel. The representative was able to help me and corrected the issue. We ended up canceling the service call because we were able to solve the problem. The process of canceling was also quite smooth, and without incident.
Good afternoon Paul,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that the service representative assisted in resolving the issue. We hope all is well and that you’re taking care. If you need any further assistance with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Dec. 5, 2020
Would like to see a lower rate for senior citizens. It is too expensive for Senior citizens living on Social Security and is one of their only forms of entertainment. The monthly amount we have to pay is too high! Thank you!
Good afternoon Ginny,
Thank you for taking my call today and for the review. I understand with times right now that pricing is something everyone is looking at. With speaking to you today we did go over the bill with the changes that were recently made. We also discussed about the senior citizen discounts which we unfortunately do not offer at this time. If you have any further questions or concerns, please contact Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
Tivo Unit does not connect after power off. I must manually unplug and then plug in Tivo to get the unit to re-boot and connect. It takes almost a week to get a tech out here with a replacement unit. Unplugging multiple times a day is not the service I'm paying for.
Good afternoon James,
Thank you for taking my call. I am sorry to hear about the services issues with the TiVo box as well as the length of time until we got our technician out. Speaking with you today you stated tech was able to swap the box and everything is working now. If you have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business,
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
I’ve had many confirmed appointments that Mediacom decides to cancel. My issue has been going on since July with fluctuating internet service and my refund for days we didn’t have service due to storm hasn't showed up on my statement and I was expecting it back in October.
Good evening Liza,
Thank you for the review. I apologize for the intermittent internet and missed appointments. I am showing we just had a technician out on the 8th of December. We have attempted to try to call you a few times to see how things have been working since then and have not been able to reach you. If you are still having further service issues or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
I purchased the most expensive internet and it’s still slow. I still have the cable box that someone was supposed to pick up last week, but no one ever showed. My kids keep getting kicked off the internet when I had the cheaper internet and now that I have the most expensive one, it still kicks them off their games. The “high speed” internet seems to be false.
Good afternoon Joe,
Thank you for your review. I apologize for the slow speeds on the internet as well as the intermittent issues. We do try and keep our services as economical as possible. As far as the cable box we can either send you a pre-paid return kit or you can drop it off at a local office if you have one near you, unfortunately the technicians don't pick those up. We have attempted to call you a few times so we can try to set up a new appointment to get the internet looked at and left voicemails. I am showing you did call in and set up an appointment and it was cancelled. I attempted to call again today. Please call Mediacom customer service or text Molli at 66554 if you need further assistance. We appreciate your business.
Warmest regards,
Jessica
Original Review: Dec. 5, 2020
Cancelled our service call since tv starting working. Ever since our signal is so weak. TV's pixelates so bad can’t watch a lot of channels. Streaming freezes and pixelates too. Signal is just too weak for $250 a month we pay. Very disappointing.
Good afternoon Tammy,
Thank you for the review. I am sorry to hear that you are having issues with the signal being weak and the continued issues with distortion. I am showing we did have an appointment that was cancelled. We have tried to call you a few times to set another appointment back up so we can correct the problem but haven't been able to reach you. If you are still having issues, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
Our service is constantly going in and out. We have to restart our modem several times a day. Every time the internet goes out we have to re-enter our WiFi password in all the devices. I have had service technicians come out only for the service to 100% working at that time which didn’t help resolve the spotty service. It’s also been down in my neighborhood in the last week. The bill went up and the service seem to decrease..
Good afternoon Kayla,
Thank you for the review. I am sorry to hear that you have been having service issues. I am showing we did have a technician out last month. We have made a few attempts to reach you in regard to the issues. If you are still having problems, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
Will give you a five star for customer service. Very cordial and get things fixed on time. I do wish you would give a discount for amount of time being with the company or at least not charging for basic cable services. I can only afford my WiFi since I don’t work so I don’t watch T.V. But I will still tell others.
Good afternoon Shannon,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear our customer service representatives have been very cordial and helpful towards you. We do sincerely apologize about any pricing concerns that you might have. We appreciate the feedback. We try our best to provide high quality services and excellent customer service at an affordable service rate. Have you tried to acquire a digital antenna then run a channel scan through your television once it’s connected to get some cable channels? If you need help with anything, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Dec. 5, 2020
Back in August we had the Derecho storm come through, I was without power 8 days and cable 38 days. I got a $20.00 credit all because I did not contact you earlier. Even though you could not have fixed the issue due to 2 trees not removed in the alley to get access to pole. Seems to me it should have just been a standard policy to give a month of free service and or no charge for either August or September.
Good afternoon Richard,
Thank you for taking my call today. I am sorry to hear that you were impacted by the storm in August. With the research on the account we found the credits that were issued were correct. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
Well we had our service installed end of September and cable still is not buried!!!! Also they never told me that WiFi varies. There is only my husband and I in our home. There is no way we are using all this data. I had to increase package. I am really thinking about going back to CenturyLink. Never had this problem with them.
Good Morning Vicky,
Thank you for answering my call. We spoke about the cable bury situation. I explained that due to the winter season and cable bury crew being sick we will have to postpone the cable bury until spring. You were understandably upset by that but also very understanding of the reason. We sincerely apologize for the service issues you’ve encountered. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 5, 2020
Very polite and knowledgeable service tech. Replaced modem and checked everything out. Have not had a dropped call since., Did find a line drop and turned it into maintenance dept. Would highly recommend Mediacom to friends and family. Did get some run-a-round by calling the toll free number but after they were convinced that they should send out a tech all is well.
Good afternoon Gordon,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues you were experiencing. We are happy to hear that our service technician was able to diagnose and repair any issues you were having. We hope all is well and that you’re taking care. If you need any further assistance with anything, please contact us anytime by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Dec. 5, 2020
Outstanding service from the contractor who installed our service. Very professional and polite. The whole package was seamless and concise. Very Pleased. Everything went very well and was totally cleaned up. Instructions were given on the equipment. He was only here for a very short time. Would recommend to anyone.
Good afternoon Robert,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you received outstanding service from the contractor whom installed your service. We hope all is well and that you’re taking care. If you run into any issues at all, please don’t hesitate to reach out to us. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed Dec. 5, 2020
I kept explaining to Mediacom representatives that there was a crack in the cable somewhere; when it rained I had no internet or phone; once it dried out, all was working again. I explained that to the first technician, who told me that it was my problem, until he climbed a pole and said that I had a very low signal. The second technician didn't listen either; he installed a new line from the pole to my house--which I didn't need. I finally talked to an agent who knew something. She sent the cable stringers out. They put in a new cable -- to replace the 30 year-old one! -- and showed me the old one with a 6" to 8" crack in it.
A third Mediacom guy was supposed to appear the next day, but I cancelled him, because now I had phone and internet. The presupposition from Mediacom is that it is always the customer's problem; the fact is that it is not. I even had one man tell me that it was my computer, and I told him that it was not. No one listens to the consumer to understand how frustrating it is to retell this story over the course of three weeks and get no response that fixed the problem. Would you continue to use Mediacom after this?
Good Evening Mark,
Thank you for taking my call this evening. I am glad to hear that the services are working for you now but apologize that it did take so long to get the issue corrected. We also went over the internet speeds and we talked about making sure that you are connected to the 5G network which should help improve that speed. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
Service is fantastic! What a difference from the other providers. The speed and reliability met our expectations. It much needed since we all study and work from home. Streaming, Zoom meetings, web, meetings, online classes, etc. are all flawless. Thank you for the great service.
Good afternoon Hani,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that we have met your expectations and glad all is well. We hope your experience continues to be positive with our company and that you’re taking care. We are always here to help so please don’t hesitate to reach out to us if you run into any problems. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Updated review: Jan. 15, 2021
Issue was resolved as soon as Mediacom found out about it.
Original Review: Dec. 5, 2020
To start things off the customer service are all nice and helpful thus the reason for it being 3 stars however we had a bad wind storm almost 4 months ago and internet has been pretty bad and what upsets me is that we still paid full price every month so if it wasn't for the amazing customer service it would be a 1 star.
Good afternoon Jonathan,
Thank you for taking my call today and the review. I apologize that you were impacted by the wind storm back in August. We did issue additional credits on the account and we went over that today on our call. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Thank you,
Jessica
Reviewed Dec. 5, 2020
In previous conversations I have explained that the internet buffers quite often or we loose connection for 1-2 minutes. When instructed as to what we need to do it has been explained that it has already been done step by step. Told that there may be an outage in our area but not this often!
Good afternoon Melody,
Thank you for the review. I apologize about the continued issues with the intermittent internet service. We have tried to reach you a few times and have left you voicemails. Please call Mediacom customer service or text Molli at 66554 so we can set up a trouble call appointment to look into the service issue. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
A technician came to the residence on December 1 between 1 and 5 PM. The technician refuted what 3 Mediacom representatives had previously told me on the phone (which was the reason that the technician was scheduled in the first place), that we could receive the same cable channels on the two TVs that did not have a cable box as the TV that included a cable box. Secondly, one of the TVs did not turn on. However, I forgot to ask the technician this before he left. I called him within a few minutes, but he did not answer nor return my call or text. I called mediacom who confirmed that he would return after his next job. He never returned nor did he call. This was not responsible and very unprofessional.
Good evening Tom,
Thank you for taking my call this evening. We went over the appointment and the channels that would be received on each TV. I apologize that incorrect information was given in that regard as well as the technician not returning after the appointment when the other TV was not working after he left. I am glad you hear that you were able to resolve the issue however. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
The guy Doing the install said it was gonna be a lot of work and he didn’t know if he wanted to do all that work then he had to call another guy to come because he didn’t have all the equipment in his truck. With the reception it’s been really great.
Good Morning Barbara,
Thank you for choosing us as your internet provider. Sorry for the confusion and uncertainty during the install. There are sometimes during installs where our technicians may encounter something that needs additional equipment or help from a colleague. We’re glad that everything was able to be installed correctly and has been working great. We pride ourselves on providing excellent customer service and we will do our best to make sure that’s what happens going forward. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 5, 2020
This is the second time our cell spit could not resync to our modem after the modem was reset. Both times the final solution after extensive troubleshooting was to be send a replacement. It seems that is very inefficient. The advanced systems tech rep, Mike, was superb but if the engineers don't provide solutions for the situation he can only do so much. On the previous time when the situation was the same I spoke with several techs, all great also. So I suspect the cell spot has some inherent defect, hardware or software.
Good morning Richard,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. Is the cell spot the only device having issues or is it all devices on your network? If it’s isolated to the cell spot, you might have to modify either the security type on the modem/router unit and/or enable port forwarding on that device depending on your cell service provider. We can provide you your username and password if you reach out to us. Also, this help page should help a little and provide more insight on how to get into the modem/router unit. The website is http://mediacomcc.custhelp.com/app/answers/detail/a_id/758/~/mediacom-home-network-manager. Please contact us anytime for any further assistance. Call us at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Dec. 5, 2020
I love my service. Never had any issues! I actually get all of my internet speeds and my parents are very happy with the TV service provided! THANK YOU SO MUCH. I think you should provide a service for home security in the future.
Good afternoon Jerinique,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you love your service and that you haven’t encountered any issues. We hope it stays that way and that your experience continues to be positive. We are always here to help so if you need us at all, please contact us anytime at 855-633-4226 or text us at 66554. We do offer a home security service but all sales on that service are on paused until further notice. We hope you have a great day!
Thanks,Christian
Reviewed Dec. 5, 2020
The last person I talked to found the problem I was having plus found I was paying for something I didn't have to be. So I am STILL WAITING for my refund. But she was helpful and patient with how I was trying to explain things.
Good afternoon Deb,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any issues you were experiencing. Upon looking at the account, there is a credit balance on file for $19.62. We will check with our teams on how we can get a refund out to you. Again, we sincerely apologize about any issues and hope all is well. If you need further assistance from us at all, please contact us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Dec. 5, 2020
Have had continual issues with internet and WiFi service. Have had numerous service calls. Issues appear to be fixed only to have intermittent service continue in a couple of days. Very frustrating and troublesome since my consulting business is run out of my home.
Good Afternoon Mike,
Thank you for answering my call. We spoke about the internet and wifi issues you had. You confirmed that the service is working now. You did mention that a few wifi calls had minor kinks but set aside from that you’re happy with the service now. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 5, 2020
He answered my questions! I'M STILL WAITING FOR THE REMOTE HE SAID YOU WOULD MAIL ME. Please check on this for me. Thanks! I look forward to receiving it so that I can use my television Which I am paying for.
Good afternoon Jen,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you are experiencing. It looks like the shipment order was created on 11/29 and our system says the product is still shipping. It looks like it was supposed to get there on 12/02. I am suspecting there is an entry error going on since the remote that was requested can only be picked up/replaced at the local office. I think we are unable to mail them. Would it be possible for you or someone to pick one up at the Valdosta local office at 275 Norman Dr, Valdosta, GA 31601? If not, please let us know and we can see what else we can do to get help on this. We look forward to further assisting you. Please reach out to us anytime by calling 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Dec. 5, 2020
Our internet has been out for over 5 WEEKS. Been lied to over and over about getting lines back up. Twice they said technician would be here “this afternoon.” It is way past time for this to be fixed. Our patience is up. We are tired of being lied to. Every other day we get a text saying within 10 days. Listen to phone recordings and know I am telling the truth. I am very dissatisfied with the lies.
Reviewed Dec. 5, 2020
Internet speeds far below the rated, and fluctuate wildly in their levels. I have to keep switching between the 2 wireless accounts to keep the speed levels up. Also a cable television keeps pausing and freezing! But when it works it's very good.
Good afternoon Timothy,
Thank you for the review as well as taking my call this afternoon. I am sorry to hear that you are still having issues with intermittent pixelating and freezing on your tv. We did discuss the speeds on your account. We also discussed that the problems with the tv are extremely intermittent and you had declined a trouble call at this time. Please call Mediacom customer service with any questions or concerns, or text Molli at 66554. We appreciated your business.
Warmest regards,
Jessica
Reviewed Dec. 5, 2020
I have repeatedly called and had service representative and I still have terrible service but I am still paying for a service that’s not fixed. It’s really frustrating to get no answers from upper management. I would like an area representative to contact me and fix the issue once and for all.
Good afternoon Ronald,
We sincerely apologize about your experience and any service issues that you might be experiencing. Upon looking at the account, signal data, and Wi-Fi configuration/registration look good. We can always troubleshoot with you and/or schedule a follow up technician visit if that would be okay with you. To do either, please call us anytime at 855-633-4226 or text us at 66554. We truly appreciate your valued Mediacom business and hope to hear from you so we can assist.
Thanks,Christian
Reviewed Dec. 5, 2020
Our Internet goes out often and we have to reboot the system through customer service several times. Tech came out and only re-splice connectors and said that will fix everything but every time we call him with no Internet they have to change your channel and it works for a week or two, then it slows down and buffers.
Good Morning Brian,
Thank you for taking my call today! We spoke today about the internet issues you’ve had. You did confirm with me that the service is working fine now. We sincerely apologize for the service issues you’ve encountered but very happy to hear it’s going great now. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 5, 2020
Called about getting these channels because some things said Newsmax was on 277, but our guide and the channel show Court TV, They agreed it should be Newsmax and would look into it, and get back to me. I never heard back. I never heard back, but channel 277 is now Newsmax, but the guide and the screen show court TV and the Court TV lineup. So I am better but not too happy, because I cannot tell what shows are scheduled when. I also really want the OAN channel.
Reviewed Dec. 5, 2020
Wanted to cancel portion of my internet because it tripled after the 1 yr introductory period. Your rep offered to hold my rate for an additional year. FANTASTIC! When I asked what my new payment would be, he had no idea. He advised that I pay the full bill and wait for a credit. I was not happy about that but agreed to it.
Good morning Andrew,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that we were able to retain you as a customer. We sincerely apologize about any pricing concerns or any miscommunication that occurred. We hope all is well and that you’re taking care. If you have any further issues or concerns, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Reviewed Dec. 5, 2020
I've been with Mediacom for three years. They're helpful. I watch TV and use the internet. Right now, one of my cable boxes isn't working. It shouldn't take days to get out to somebody's house to get an appointment. That should be the same day or the next. Other than that, it's good service.
Good Morning Elanna,
Thank you for the review. We’re sorry about the wait for a technician to come out. We try to be as prompt as possible with our appointments. It is awesome to hear that the service has been good for you so far. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 4, 2020
You hired a contract company to replace some overhead wires in my neighborhood. They were here on Oct 10th. When they sloppily strung some new wires, I lost service. When I called your company, I was told someone would be out on Oct 12th to look into the problem. Well, no one showed. The next call I made, I was told it would be Nov 11th. Nov 11th? Really? I called your company several times, and got absolutely no satisfaction!
Finally, on Nov 4th, a tech arrived, and had the issue fixed in 5 minutes. You have a tech who lives less than 5 miles from me. Why wasn't he sent out? If this is what you call customer service, you should be ashamed! I missed several Zoom meetings, and many important communications because of your company, and the contract outfit you hired. If I ever have another issue with Mediacom, you will be history with me. I have already had another company here to look things over, and they said they would be happy to provide service to me.
Good Morning Larry,
We're very sorry for the inconvenience with the all of the service issues we’ve caused. While we’re glad the issue has been finally resolved, we’re sorry it took so long. From looking through the account it looks like all service issues have been resolved since we had our maintenance team out there in November. I called to speak with you directly about this issue but didn’t get an answer, however I did leave you a voicemail. I’m happy to see that we did credit your account for the service issues. We sincerely apologize for the missed Zoom meetings and any other important communications you’ve lost because of our issues. We pride ourselves on providing excellent customer service and we will do our best to make sure that’s what happens going forward. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 4, 2020
The only people who the apartment I stay in deals with is Mediacom. Installing the internet went fast. I use it very frequently. My TV streams off of the computer. The service is great. I’m very satisfied.
Good Morning Robin,
Thank you for the excellent review and thank you for choosing us as your service provider! It’s awesome to hear that the install went very well and service is working great. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Original Review: Dec. 3, 2020
No show on install and no call back. Left messages and no call back. Went to office to make contact with little consideration and wait another 24 hours. I wish there was someone else to do business with.
Good Afternoon Parkr,
I'm sorry that we missed you yesterday but we do have an appointment scheduled for 12/3 between the hours of 5-7pm. Thank you for choosing Mediacom, we do appreciate your business. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 3, 2020
I had AT&T and their service was horrible. I was talking to my mom and she said, "Well, I've got Mediacom. You can give them a try." I asked her if she had any problems and she said, "Not a single one." And I'm like, "All right. Let's do it." Their reps were very helpful. All my questions were answered. Every time I've called and had any questions or concerns, they have been right on top of it. I called them to make my payment and accidentally hung up without my authorization code, called them back, and the gentleman said, "Let me see what I can do." And he helped me right away. He got an authorization code. And then, the installation was great. The guy was more than helpful. Mediacom is top of the charts for speed and everything. I've told a neighbor who is also my nephew to go with Mediacom. He's planning on doing so here next month.
Good Morning Lawrence,
Thank you for the excellent review and thank you for choosing us as your service provider! We really appreciate your business and we’re very grateful of you recommending us to your neighbor and nephew as well. We pride ourselves on providing excellent customer service and we will do our best to make sure that happens going forward! If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Dec. 2, 2020
I've got just about everything Mediacom offers from cable to TV. The service is great. It's very competitive financially with all the other services in the neighborhood. I called them to come hook up another TV in another room. Then they came back and hooked up another TV in another bedroom. They've been very good. Whenever I had a question, they answered it. Whenever I wanted to add something, they added it. I was very pleased with the crew that came out here to hook it up. They were very nice and very informative. There were no surprises. They told me what they were going to do and how they were going to do it. They made sure they had masks on the whole time they were here. I didn't have to remind them or do anything. They already did it for me.
Good afternoon Kristenia,
Thank you for the excellent review! We're pleased to hear that all of your experiences with Mediacom have been great and we hope it stays that way. We do take COVID-19 seriously and want to make sure that both customers and employees are safe. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli at 66554.
Warmest Regards,LaVarus
Reviewed Dec. 1, 2020
Mediacom is cheaper. I love their internet, it's really fast. However, I still haven't gotten the other box for my second TV that’s older. But I had a very fine experience with them. Everybody's been pleasant and nice.
Good afternoon Mark,
Thank you for the review. Unfortunately with the advancement of technology we do not support analog TV's anymore. If you do decide to upgrade your TV we would be more than happy to add an additional box for you. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Nov. 30, 2020
I've had good and bad experiences. I studied engineering in college and I work at a television station. There had been a lot of times I've called and I realized that I know more about it than they do. Sometimes, they're very helpful, but sometimes, they don't have a clue on the technical aspects. It's hit or miss. They try to sound like they do, but it's obvious they don't. Maybe to somebody who doesn't have my education and experience, they might not realize that.
At one point, my neighbors and I are having a lot of trouble and they escalated us to somebody that was taking care of us. There was this one lady who would call us every couple of weeks to check on us to make sure that they were taking care of the problems we had been having and she was awesome. Whenever there was a problem, we knew we could call her, but they got everything solved, so we couldn't call her anymore.
I recommend Mediacom 'cause the quality of the service is good. I usually tell people that. There's not a lot of trouble but when you have a problem and you have to call, it's frustrating. A lot of times, you get somebody who isn't a native English speaker. They're hard to understand. I wish they would have their call centers in America. Most of the time, I do everything through the app. It works well.
Good afternoon Holly,
Thank you for the review and recommending our products and services. I apologize, we do deal with a lot of novice internet users. Just as you had someone helping with an escalated issue, we do have a dedicated team for higher escalated situations. We do have onshore and offshore assistance and we appreciate the assistance that we get from both. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Nov. 29, 2020
Mediacom reps were very, very professional and spot on. They've been very helpful. The installers were very personable and nice. My son is talkative and he was appreciative of the fact that they were willing to communicate. Everything's been good.
Good afternoon Julia,
Thank you for the excellent review! We appreciate you choosing us as your provider. I'm glad you and your son were satisfied with the installer's communication. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Nov. 28, 2020
The quality of service is okay. I had to contact them about a month ago and the rep I talked to was okay.
Good afternoon Samuel,
Thank you for the review. We appreciate you choosing us as your provider. If you have any additional questions, concerns or anything else we can help you with please contact Mediacom or text Molli 66554.
Warmest Regards,LaVarus
Reviewed Nov. 27, 2020
I got cable and internet from Mediacom and it was great getting everything set up.
Good afternoon Israel,
Thank you for the review. We appreciate you signing up for our services. We hope that you're enjoying Mediacom service. We hope that everything continues to be great for you. If you have any additional questions or concerns please contact Mediacom or text Molli 66554.
Warmest regards,LaVarus
Reviewed Nov. 26, 2020
When I called Mediacom, I was trying to upgrade my internet. I had Windstream and it was so slow. The kids couldn't do their schoolwork on their Chromebooks at home. Windstream said they couldn't upgrade, so I started trying to find something better. Mediacom gave me a good deal on upgrading. We're very pleased so far.
When I called to talk to them about it, I wanted the internet in two different areas. It would be in my house and in an outbuilding. They said they could do it under one account and I wouldn't have to pay two accounts. But when the technician came to put it up, he said no. I him that was what they told me and he said, “Well, whoever told you that was wrong.” I ended up having to pay two accounts. One of the main reasons that I decided to go with Mediacom was because I could get both places set up with internet under one account, but then I couldn't. So that's the only problem I had so far. The installation went great. I had two different technicians for the two locations. They both explained everything to me and what they were doing. They were super great and courteous.
Good afternoon Meshelle,
Thank you so much for the excellent review. I apologize for the misunderstand with the separate accounts. I am pleased to hear though that everything else has been working well for you and the technicians did such a good job during installation. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 26, 2020
I got cable and internet with Mediacom and it's good. If you got a child going in school, you know the connection of the internet. I had to change that ‘cause that was too less for my kids. It was good connection but there wasn’t enough gigabytes because I got four kids running off of it.
Good afternoon Kristie,
Thank you for the review. Sorry the first level didn't work for you but we're happy you found something that better fits your needs. We really appreciate your business and hope all is well. If you have any further questions or concerns please text Molli at 66554.
Warmest regards,LaVarus
Reviewed Nov. 25, 2020
It's been perfect with Mediacom. It’s a good internet company and cheap too. Their sales team were nice people and the installation experience was very good.
Good morning Wilfredo,
We appreciate the excellent review. We strive to provide great service as economically as we can. Please reach out if you have any questions or concerns, at Mediacom customer service or text Molli 66554. Thank you for your business.
Warmest regards,
Jessica
Reviewed Nov. 24, 2020
I was looking for something with more bandwidth. There are two companies offering the service in my area and Mediacom was giving me a higher bandwidth that's why I went with them. The installation was done very smoothly and very expeditiously. However, sometimes, there is some interruption in the service. I’m working from home and I have to connect to my office PC from home. Sometimes, I have Zoom meetings. My kid is staying home and he's also attending school using Zoom. Sometimes, my wife and my younger daughter are streaming videos. The connection sometimes gets disconnected. Other than that, it's going good.
Good afternoon Abdul,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We have made sure that all modem/router settings are optimized remotely. If basic troubleshooting is not helping, we would like to send a service technician out to your home if that would be okay with you. Our service technician will look into things further and conduct the necessary repairs to have the service stay consistent and reliable. Call us anytime to either troubleshoot or to schedule a service appointment. We can be reached at 855-633-4226 or text us at 66554. We look forward to assisting you and hope you have an awesome day!
Thanks,Christian
Reviewed Nov. 23, 2020
Mediacom has been good. I recently made the switch to them back in September, and I have been pleased with it. My experience has been great.
Good morning Scott,
Thank you for choosing us as your service provider. We appreciate the excellent review. Please reach out to us if you have any questions or concerns, at Mediacom customer service or text Molli at 66554.
Warmest regards,
Jessica
Reviewed Nov. 22, 2020
Mediacom was the only provider where I live. I signed up for their internet service. They sent somebody out here and installed it really quickly. Every time I call them, they're usually helpful and they do fix my issue. I've had a few problems in the past that they've been able to sort out on their end pretty quickly. They do a pretty good job.
Good morning Matthew,
Thank you for your review. I'm sorry to hear that you have had some service issues but glad to hear the service technicians have been prompt and efficient to get the services working for you. Please reach out to Mediacom customer service if you have any further questions or concerns, or text Molli at 66554. We appreciate your business
Warmest regards,
Jessica
Reviewed Nov. 21, 2020
We've had Mediacom for years for our internet and phone. Their customer service team has been good.
Good morning Davie,
Thank you for your patronage with Mediacom. We are glad to hear that customer service has been good for you. If you experience any questions or concerns, please reach out to customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Jessica
Reviewed Nov. 20, 2020
We've had the cable and internet service, and a house phone through Mediacom. It's been a decent service. The internet cuts on and off a lot but the cable's pretty constant. I never really have too many issues with that. The customer service is always awesome. They're really nice and very respectful, especially with COVID going on. When their guy did come, he had a mask on. He had gloves, too. That made me feel good.
Good morning Angela,
Thank you for your review. I am glad to hear that your cable is consistent but apologize that the internet is cutting in and out. Please reach out to us if the problem continues at Mediacom customer service or text Molli at 66554. We have initiated safety measures you and our employees safe and appreciate the acknowledgement with the precautions. Thank you again for your business.
Warmest regards,
Jessica
Reviewed Nov. 19, 2020
I had no service for over 12 days. I called to cancel due to lack of connectivity and I didn't want to pay for something I was not receiving. When I check my dashboard, it confirms that no data has been used during the month of November. When I called to cancel and get a refund for the month ahead that I had paid, plus the past 12 days without service, they would only refund me 45% of the month paid ahead and NO refund on the 12 days of no service! Horrible customer service! Taking people's money and providing no value. Even when I did have service, it was spotty and unreliable, dropping during client meetings.
Good Afternoon Stephanie,
Thank you for taking my call. You have disconnected the service and are no longer at the residence. I do show you are receiving a refund of $93.00. We do apologize you were having service issues. Hopefully in the future you can revisit service with us. I do apologize you have had repeat service trouble with your security cameras. If you have additional questions and concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 19, 2020
The sales and the installation were good. My kids are doing online school and we use their service for it.
Good morning Yesenia,
Thank you for the review. We are glad to hear that the sales and installation went well. We are pleased you can keep up with your children's education during these times. If you have any questions or concerns, please don't hesitate to reach out to our customer service at 1-800-332-0245 or text Molli at 66554.
Warmest Regards,
Jessica
Reviewed Nov. 18, 2020
I've been told that where we live, Mediacom is the only one that comes through and accuracy is pretty much 100%. I work from home so I gotta have that. The guy who did the installation was very helpful. I'm very pleased with Mediacom. Knock on wood, I haven't had any trouble whatsoever even when it's been raining or snowing.
Morning Sherry,
Thank you for your excellent review. I am happy to hear that you are happy with the service. We strive to provide the best internet service that we can for our customers. If you do experience any questions or concerns, please call customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,
Jessica
Reviewed Nov. 17, 2020
Mediacom was in the area hooking up some other people. I've talked to other people and they were satisfied with them so we went with them too. The sales team was great. The man explained everything to me. I signed up for it and two weeks later it was installed. The guy come in, did his thing, and explained it all to me. The internet has worked decently. On a scale of 1 to 10, it's about a 9. I've had problems here recently 'cause the box out front got flooded out from Hurricane Sally. But they have finally got it all straightened out and everything is working fine.
The only thing I do not like about it is the number of gigabytes that you get for the plan was never explained to me. During this covid deal with the kids all out of school, I had six of my grandkids here with me. We ran over every month on the plan. They did do away with any overages except after the second round of overages until this last month which is the only month I had paid the extra on it.
Good morning James,
Thank you for your review. I am glad to hear that you are happy with the service. I apologize that the usage wasn't explained. You can always call us to upgrade or downgrade your services for more or less data usage we have a variety of plans. If you have any further issues, please give us a call at 1-800-332-0245 or text Molli at 66554.
Warmest regards,
Jessica
Reviewed Nov. 16, 2020
When streaming videos we have to restart several times during each video. As much as 6-10 times in the evenings. The price is so high for only internet/phone/WiFi. I don’t use the phone service but have it for emergencies. My bill averages around $124.00 a month. The modem provided is old and I’ve called with issues with the internet connection multiple times. I’m looking elsewhere for service and will most likely be ending my service soon. Also I can’t get logged onto my account using the app. So frustrating!!!
Good Afternoon Jennifer,
I do apologize you are having trouble with your internet service. We would be happy to schedule a trouble call with you. I know you had mentioned your modem was old. If you would like you could go to your local office and exchange the modem. You could also contact Mediacom customer service or text Molli at 66554. We would be happy to send a replacement through FedEx, if that is more convenient. We can also review your billing with you as well. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 14, 2020
Our service was off for three days and it was something in the system here. But when I called Mediacom and asked about it, the lady was very rude. She got kind of hateful and said that all she could tell me was by such and such day, their reps would be here. But I told her that that was another three days away. In the end, they changed the box and we were charged for all that, but we didn't get the problem fixed. The boy that we talked to said that he thought they hooked it up in the office and that he didn't know they didn't. But we just dropped the issue rather than start a feud out of it. Other than that, I've had really good service here in Richmond. One of the reps that I talked to was a very nice lady and she explained things.
Good afternoon Sandra,
We sincerely apologize about any service issues and any poor interactions that you have had with our company. We strive to provide exceptional customer service every time you interact with us. We will make sure to relay the feedback to the proper teams. We appreciate all feedback as it will help us improve all aspects Mediacom. We hope all is well and that you’re taking care. If you have any concerns or run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We truly appreciate your valued Mediacom business and hope you have an amazing day!
Thanks,Christian
Reviewed Nov. 13, 2020
My bill never stays the same price from month to month. This month is almost $300. That's too freaking much for cable. Why are you all so high, just don't get it. I'm about ready to be done with this company. My internet goes in and out a lot and moves slow or buffer. Otherwise I do think Mediacom is better than some of the rest out there.
Good Evening Matasha,
Thank you for your feedback. I did review your account. You are currently paying a little over $201.00 for cable, internet, and phone. This also includes HBO and an International calling plan. We would be happy to review your billing with you. If you are still having service issues with your internet, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 12, 2020
My ticket has been closed twice without the issue being fixed. The cable line on my house was pulled off by a truck traveling down the street. I hung it back up onto the house but it is not a permanent/proper fix. Would appreciate it to be attached to the house professionally.
Good Afternoon Thomas,
I do show that on November the 6th a job was completed to replace your drop outside of your home. I do apologize for the delay on getting this resolved for you. If this is not correct or if you are still having trouble. Please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 12, 2020
For approximately 4 weeks, I did not have a cable guide and certain channels had distorted pictures. It said title not available on the guide. Mediacom sent out a tech and when he was finished, he said it would be fixed in 30 minutes but that did not happen. I called back and I was told that it was a area issue and that they were working on it. My neighbors did not have that problem though. I called back last week and finally a tech walked me thru how to fix the problem and it worked that night. I was also told that my bill would reflect some pro-rate due to the issue but that has not happened either.
Good Afternoon Margaret,
I do apologize you still had problems with your cable service after the visit.I am glad to hear an agent has assisted you over the phone and your stations are now working appropriately. I did request an adjust for your scheduled appointment and it has been approved. if you have any additional questions or concerns please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 12, 2020
Have to say that Mediacom customer service is just plain horrible. I am a work from home customer service agent. Last night we had an outage in my area, I lost a days pay. So I called mediacom and requested an email about the outage. I was told they are no longer allowed to do that per corporate mandate! Really!?? So what they are saying is in addition to lost wages I now have to take a "point" from my job. I requested a supervisor, was put on hold for 10 minutes then hung up on! Very upset with this company right now. Tried to find an email address or something for their corporate offices and nothing is listed on the website. Very disappointed. They also advertise that they have a Facebook account but that is also a lie. No wonder my husband is thinking of switching.
Good Afternoon Sherry and Barry,
Thank you for taking my call. It looks like a supervisor approved the outage letter and Barry stated you had received the letter and it has been sent to your employer. I also gave Barry instructions on using our Mediacom Mobile Care App. Outages are reported on the App. If you need a quick response. You can send the screenshot right over to your employer with your mobile data during an outage. If you have any additional questions or concerns, please contact Mediacom customer service or test Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 11, 2020
Mediacom has the highest bandwidth available compare to other companies. I use their services every day to do my job as a software developer working from home and I haven't had any problems so far.
Good Evening James,
Thank you for the wonderful review. I am glad your internet is working well for your work. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 10, 2020
I've had two rate increases in the past twelve months with no explanations provided and no improvement in service or reliability. Just increases. No reason. More money, almost like you are gouging existing customers. And there seems to be weekly service interruptions. I'm looking for another more reliable service provider with a cheaper offer -- probably AT&T Fiber.
Good Evening Mark,
Thank you for taking my call. We were able to look at a promotion that would give you a little discount on the internet. We did talk about purchasing your own modem as an option as well. You did confirm we swapped the modem and the service has been better. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 8, 2020
The sales rep of Mediacom was okay and nice, but he didn't give me all the information. He told me that the installation was going to be free. But the installation fee is still on my bill. I've called twice and asked the billing person. She kept telling me that it takes a while for that to go through. The installer was also rude. He didn't wear a mask. Other than that, everybody I've talked to has been really super nice. I also love the tower that they have. The tower is great. Even when the weather's been horrible, the internet is always good. I can stream my movies on my computer.
Good afternoon Laura,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about any miscommunication and your experience with the service installer. We will submit the feedback to the proper teams for review. Upon looking at the account, it looks like the install was finally waived. We hope all is well and that you’re taking care. If you have any further concerns or issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Reviewed Nov. 7, 2020
Internet hasn't worked since new box was installed. Have tried calling. Very rude personnel and said they didn't have time to help me.. I shouldn't have to pay for these days. I have to use internet on my phone as it connect on my iPad.
Good Afternoon Vickie,
I am sorry you did not get the assistance you were expecting and deserved on one of your contacts with Mediacom customer service. It was my pleasure to assist you and help you connecting to your internet service. If you have any additional questions or concerns, please do not let your bad experience detour you from calling Mediacom customer service or texting Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 7, 2020
During each public safety power shutdown, we were left without internet access. These shutdowns usually occur during fire or weather related emergency events. We live in a community that has very poor radio reception and no TV reception other than through cable/internet. And cable news channels do not cover most of Lake County, so we don't get much important news or info during these emergencies. We are left with getting vital info through the internet only. When we can't access the internet when the power goes out, we are literally on our own and in the dark. We have back-up power generators, so electricity is not an issue. We can power our cable modems. But if there's no service, there's no service, period. Please find a way to provide service during these power outages. Will be much appreciated.
Good Afternoon Robert,
I do apologize for the inconvenience we do require power to run our services to you. A PSPS is government regulated and is set up for extreme weather and to prevent wildfires. When they shut off power due to an alert. We are required to respect the PSPS alert. This is something I would direct you to the PSPS website and look at their guidelines and speak with your Lake County Government about what type of communications they are expecting you to use when they do shut off the power. If you have any additional questions or concerns, please contact Mediacom customer service or test Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 7, 2020
I have the basic plan and I don't even know if the cost is worth it. I got one of those Fire Sticks, and it gets me a lot of movies and channels that if I just had to depend on the basic plan, I wouldn't have much at all. When I called in to have the price reduced, Mediacom would jump it back up without telling me. I don't know if it was just for a year but I wish they’d notify us somehow to see if we're going to keep it same price.
With the Fire Stick, sometimes it works and sometimes it doesn't. I swapped the modem for a new one because we had the old modem for quite a few years, and I thought maybe that was what was causing it, but I don't know if it's any better. After I swapped it, we had no home phone and I went for two to three weeks before anybody got here. Once the technician got here, it only took him about five minutes to fix it. I was like, “Why did it take that long?” And I see a Mediacom truck go by here every once in a while. Other than that, Mediacom is so much easier than having to deal with a satellite dish.
Good Afternoon Larry,
I want to thank you for having Mediacom as your service provider. With the plan that you are on the anniversary date is May the 11th. The service price would increase annually each year on your anniversary date until it goes to full price. You are always welcome to contact Mediacom customer service for any service trouble or billing related questions. We can always see if we have any promotions that might keep your cost down. Our technicians are scheduled out on jobs each day. I do apologize if there was a delay in having a technician repair your service. But they are not allowed to differentiate from their job list. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 6, 2020
I was pleased with the technician who was here until we had cable. My main complaint was the length of time Mediacom took to arrive. I realize the derecho was making things worse but that was over about 2 months ago.
Good afternoon Robert,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We sincerely apologize about the wait time to get a service technician out to your home. We have been working hard since August towards storm recovery and clearing up storm damage in the area that you’re in. We do see another pending service call on your account. We will try our best actively to try to move that up for you. We appreciate all and any feedback as it helps us improve all aspects Mediacom. We hope you have a great day!
Thanks,Christian
Reviewed Nov. 6, 2020
Made original appointment, told the box kept rebooting. I need a new box. Waited 16 for a technician. He said, "Yes box is bad" but doesn’t have any! Hmm. Got to order one. Appointment made for three days later when box would ship. This was Monday. Got box Tuesday. Had appointment for Wednesday 8-12. No one showed up. No call. Very frustrating to be held hostage by your schedule and you don’t show. Wife call next day for new appointment Friday 8-12. No one showed again. Wife called that day. Was guaranteed someone would show by 8 pm. I got home from work to find out once again on a Friday night I can’t go out to eat because I’m waiting on a technician. Pissed off. Guess what, no one called or showed up.
Got new appointment Monday morning 12-4. Surprise no one showed. I got home at 4:15. I called absolutely not happy. The box was rebooting twice or three times a day. I call and said someone would be here by 8pm. They did show (no call). Hooked up brand new box using existing HDMI. Screen turns pink. Never ever done this with old box. Technician goes to van, brings in a different box (what do you know he does keep boxes on the van unlike the first visit) could have eliminated this whole conversation, anyway screen still pink. Moved hdmi to port 2 on two year old tv. It’s not pink. He sets up and leaves. My hdmi port 1 is now pink unusable. My picture on port two is nowhere near the quality is was with the old box. So I’m assuming your box has somehow ruined my tv.
Oh my YouTube and Netflix is so much faster. I ask technician about that, he said my old box was 15 years old and wasn’t made for that stuff back then. I believe that. So I now feel screwed by Mediacom, paying in my opinion WAY too much for an inferior service. I feel you owe me a new television and free cable for 5 years for selling me outdated services. You should upgrade every OLD box out there and give customers the quality they deserve for the prices you charge. I’m very interested in your quick response to my situation. Again my television had a perfect picture until the new box came. Three missed appointment. How would you like it? Got a 38 dollar credit. That don’t cut sitting and waiting 3 days.
Good Evening Jason,
Thank you for taking my call. I am sorry for the delay on your service getting repaired. We unplugged the television and the TiVo box for 2 minutes. We plugged in the television and then plugged in the TiVo box and waited for them to boot back up. The pink screen is now gone. LED TV's do this from time to time. I am glad it is back up and working normal for you. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 6, 2020
I've had Mediacom for over 20 years now and I like the cable service. The internet service is good too. Whenever I've called needing service, I've gotten service pretty quickly. The people have usually been responsive. I can only think of one time when I got bad advice. They were supposed to resend the signal to my cable box and they shut it off. I had to make another phone call and then they fixed it. But it has been good, overall. It's easier than trying to juggle different providers like Roku and Sling, that's why I keep it. The only issue is that it's kind of expensive compared to other ways of getting the service. I know people who are more tech-savvy than I am are probably saving some money by doing it a different way.
Good afternoon Helen,
Thank you for your review and longtime valued Mediacom business as it is greatly appreciated. We are happy to hear that all is well. We are always here to help. We can troubleshoot services with you and explore any lower pricing options that we might have available. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a nice day!
Thanks,Christian
Reviewed Nov. 5, 2020
William was very thorough and he definitely gets 5 stars for his work and for his professional communication and work ethic. William checked all the Tivo boxes and put in a new modem for me and he put in new wiring for me because I have been with Mediacom for over 30 yrs and he took the time to make sure everything was right before he left.
Good afternoon Deborah,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the technician William was thorough, professional, and made sure everything was right before he left. We will make sure to send him a compliment. We hope all is well and that you’re taking care. If you experience any further issues, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Nov. 5, 2020
We had a good experience at every turn with Mediacom. Placing our order, getting the equipment, the tech showing up on time, and then canceling our service and returning the equipment all went smoothly (our house is a vacation rental, so we need service seasonally). Their team was pleasant and made things easy for us. We will definitely restart in the spring!
Good afternoon Jennifer,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you have had a good experience with our company thus far. We hope your experience continues to be a positive one. We are always here to help and hope all is well. Please reach out to us anytime if you need any assistance at all. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Nov. 5, 2020
Our internet has been going off and on since the middle of October. Have had technicians here twice, have bought a new modem and coaxial cable and still have problems. We need a line specialist to carefully check (and maybe replace) outside line. Thank you.
Good Afternoon James,
Thank you for taking my call. You have stated since the last technician came to your home and replaced your outside drop and fittings everything is working fine. I also requested an adjustment for the last trouble call. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 5, 2020
This is not a reflection of the technician but of the overall service received (not received) over the past few weeks. No one has ever explained what the actual issue was until today. Now they are trying to resolve the issue. Being without certain channels has been very inconvenient to say the least and I would hope getting the issue resolved can happen sooner than later.
Good Afternoon Phyllis,
I do apologize you have had repeat service issues with Mediacom service. I do understand you have switched providers at this time. We hate to lose your business. In the future we hope you can reconsider Mediacom as your service provider. We have appreciated your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 5, 2020
We are really happy with Mediacom service. I'm also sorry we didn't write down the technician's name. He was especially knowledgeable, courteous and friendly. We're very happy with Mediacom as our internet & tv provider.
Good afternoon Vera,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that you’re pleased with the service and that the service technician that came to your home was very friendly. We hope all is well and that you’re taking care. If you happen to run into any issues at all, please don’t hesitate to reach out to us. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Nov. 5, 2020
Extremely frustrating, non productive, seriously thinking about leaving Mediacom. No one was able to solve my problem. A ticket was made, went to the next level, I was called, they said they fixed the problem. Ten minutes later, same problem.
Good Afternoon Austin,
I do apologize you have had trouble with your email and configuring to your personal devices. I hope information that has been provided to you has helped. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 5, 2020
This has been going on for 2 1/2 weeks trying to transfer service to our new home we had built in Monroe IA. They keep telling me someone will come out to check if it is serviceable which it is. There is a Mediacom pedestal in the backyard. During this time they tell me dates that it will be completed and they have came and gone and the people I talked to don’t have an answer. Very unhappy. I’m done with your business.
Good Afternoon Marvin,
Thank you for your patience. We now have the new address in our system. At your convenience, please contact Mediacom customer service or you can go online at Mediacomcable.com and now process your request for Mediacom service. We appreciate your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 5, 2020
Once again I didn't receive my bill as you don't forward and the bill returned to you. Heather was excellent in handling my questions and concerns regarding my service in Illinois and trying to get my service restarted here in AZ.
Good afternoon Carole,
We sincerely apologize about any issues you might be experiencing. We do see you have two accounts open with us. One account in IL and one account in AZ. Both accounts are sending the statements to their appropriate service addresses. If we need to send all statements just to one address, please let us know. Call us anytime at 855-633-4226 or text us at 66554. We appreciate your valued Mediacom business and hope you have a wonderful day!
Thanks,Christian
Reviewed Nov. 5, 2020
Exceptional service and customer service. Prompt responses service every time you call... Friendly and courteous every single time. Enjoy all the help when needed. Will highly recommend. Wish your service was also in other cityie like Yuba Northern California.
Good afternoon Guadalupe,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have been friendly, courteous, and kind every time you call in for assistance. We hope your experience continues to be positive. We appreciate all and any feedback and take everything into consideration. If you need any assistance at all, please don’t hesitate to reach out to us. As always, call us anytime at 855-633-4226 or text us at 66554. We hope you have a fantastic day!
Thanks,Christian
Reviewed Nov. 5, 2020
Tech who was here said our problem was because our phones and iPad were not upgraded to 5g for your internet service. All electronics were updated that day but that didn't fix the problem. I tried to explain to tech that our losing internet as well as having to restart TiVo ourselves or it doing it automatically only started once the new cable was buried. He said that had nothing to do with our problem of losing internet. Our unhappiness is worse when trying to Facetime with family who live in other part of state and after less than a minute of talking, it disconnects us saying "can't switch to wi-fi". Attached a copy of screenshot with this message. Would like this to be fixed! This is 3rd request. First time was when tech said we needed new cable laid on top of ground. It worked for a few weeks but once contractor came and buried cable it quit working again.
Good Afternoon Jana,
Thank you for taking my call today! We spoke about the issues you’ve encountered with us recently. You did confirm that everything is working just fine now and you’re happy with us. Again, we apologize for those problems but hope things continue to go well form here. If you have any additional questions, concerns, or anything else we can help you with please contact Mediacom or text at Molli 66554.
Warmest Regards,LaVarus
Reviewed Nov. 5, 2020
The installation was pretty simple and didn't take very long. And then I upgraded to TiVo boxes and that went really smoothly. Anytime I have an issue or have any questions, I can call right in or I can text the tech that installed it and they answer back quickly with the solution. They're pretty much on the spot.
Good afternoon Ashley,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that the installation and upgrade went real smoothly. We hope everything is well and that your experience continues to be a positive one. If you run into any issues at all, please don’t hesitate to reach out to us. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have an amazing day!
Thanks,Christian
Original Review: Nov. 4, 2020
We got the remote fine, no problem. That part was good. But despite following the instructions exactly, we still can't program it to control the television. We've gone through the possibilities at least three times, with no results.
Good Afternoon Fred,
Thank you for taking my call. We had success. We had to pair the remote to your television. Then it let us program the remote to your Emerson television. If you have any additional questions or concern, please contact Mediacom customer service or text Molli at 66554.Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
Doug checked all wiring and determined everything OK. Problem with losing signal maybe caused by amount of programming. I have deleted many old movies. Doug said if problem of losing signal once a week continues, next step is to replace the box.
Good afternoon Jim,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We hope everything has been working since the technician Doug was there. If not, please call or text us anytime for any further assistance. We can troubleshoot with you again or create a follow up service call if needed. Please call us anytime at 855-633-4226 or text us at 66554. We hope you have a wonderful day!
Thanks,Christian
Original Review: Nov. 4, 2020
The cable from a street box to the wall distributor was installed in March of 2020. Today November 4th after calling and receiving a promise of 10 days we received a new cable but it is still laying over the grass. Will there be an installation and burying the cable????
Good Afternoon Joaquin,
I am sorry for the delay on getting you cable buried. I did review your account and it looks like the cable has been buried and your service is back on and working. If this is not the case. Please respond to Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
I don't have much trouble with my Cable, my internet will go out once in awhile, however, when I call them they try to come out and fix it. Now my complaint is that I am on a fix income and my bill is mighty high. As much as I enjoy my cable and internet service, sometime I think about having it cut off. Because of being on a fix income I have a hard time paying for it. I wish there was something that they could do to make it a little thank you!
Good afternoon Robert,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that services are working well. We hope things stay consistent and reliable for you. If services start giving you any issues, please don't hesitate to reach out to us. Also, we do sincerely apologize about any pricing concerns that you might have. Please call or text us anytime to inquire about any lower pricing options that we might have available. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Nov. 4, 2020
The repair person was knowledgeable and did a good job. He found the problem that I never would have thought was a problem. On a separate note. The Pricing for cable is just too high. As a loyal customer for more than 23 years. It is crazy how I am locked into my current package plan because by changing it it would cost me more money for less services.
Good afternoon Geno,
Thank you for your review and longtime valued Mediacom business as it is greatly appreciated. We are happy to hear that the service technician was knowledgeable and did a good job. We do sincerely apologize about any pricing concerns that you might have. It looks like you were grandfathered into our Xtream Platinum package which we no longer offer. Please call or text us anytime so that we may recheck and see if there is anything we can do to lower your overall service rate. Call us anytime at 855-633-4226 or text us at 66554. We hope you have a great day!
Thanks,Christian
Reviewed Nov. 4, 2020
The gentleman was very good at explaining the upgraded internet modem he had hooked up. Our old one was outdated and no longer worked. He was very kind, answered all my questions, and answered them in a way for me to understand. He was the best serviceman that has ever came to my house, ever. Wish there were more of him out there!!!!
Good Afternoon Joyce,
Thank you for the sweet review. I am glad the serviceman that came to you home and upgraded your modem was kind and answered your questions. I will refer this to his superiors. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Reviewed Nov. 4, 2020
Takes too long to get a technician to fix the problem. This service certainly isn't cheap and more help needs to be hired!!!! The overall service is great but when something goes wrong it takes nearly a week to fix it. Unacceptable!!!
Good Afternoon Elizabeth,
Thank you for taking my call. I wanted to apologize for the delay on getting your cable service repaired. I was happy to hear that everything is working better. And you stated we no longer needed to send a technician. The first visit we scheduled we did swap the DVR, but you were having issues after we left. We canceled the second visit. If you have any additional questions or concerns, please contact Mediacom customer service or text Molli at 66554. Mediacom appreciates your business.
Warmest Regards,Beverley Hiett
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com