Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,218 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 2, 2021
Agent was helpful and friendly. I appreciated her knowledge and service. The agent noticed my family had used more data than allotted and got me into a plan that got me additional data and lowered my bill.
Good afternoon Lori,
Thank you for taking the time to write and post your review. We are happy to hear the your last experience with a representative was great! If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2021
It all happened within a 2 1/2 week window. My internet was sporadic, it wouldn't let me go anywhere, Some times. I called and talked to at least 5 agents, who would reset from your end. And in between I had 3 tech appointments. 2 were the same guys. I felt so bad for them. They tried everything, but their hands were apparently tied, because they needed to get into the outside box (I live in an apartment complex) and aren't given keys. I guess someone took a blocker off my lines and my wi-fi went wonky. And in the middle of all that my TIVO service had went out too. It was all a mess, but your guys stuck with me and I truly appreciate it. It's all good now.
Good afternoon Tamara,
Thank you for taking the time to write and post your review. Sorry to hear that it took that long to get things fixed for you. I am quite pleased to hear that our techs stuck with it though and didn't give up. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2021
On October 20, 2021, I paid my bill online. The initial screen came up showing an amount due of $257.61. Then a display came up showing the amount due was $252.61. Both these amounts were deducted from my bank account on October 22, 2021. I called Mediacom on the 22nd and talked to a representative about getting a refund, which he put in a ticket for and said it would be 4-5 business days for the refund to appear. That is a reasonable amount of time for processing. When the refund didn't appear, I called customer service on October 29th to find out why. That person said it would take two days -- not an acceptable amount of time given these transactions were done in a period of 2 days online. No check or mail time was involved.
Today, November 2, I called back again as the 10 days were over. Today I was told the refund would take 2-3 weeks. This is definitely not acceptable or good customer service. I doubt Mediacom management would accept this. Not only should the refund to expedited immediately, but someone needs to check on why the online payment system malfunctioned that day. Do not blame any of the customer representatives for this problem. Work on finding what caused the problem instead. And today get the refund into my account. Thank you.
Reviewed Nov. 2, 2021
Courteous, helpful, kind, knowledgeable, informative, problem solver, and everything one would wish for in a customer service experience. Thank you for providing this level of customer service. This is the reason I have been with MediaCom for twenty two years and counting. CNHK
Good afternoon Sharon,
Thank you for taking the time to write and post your review. We are very pleased to hear about your experience with our customer service. We appreciate that you have been with us for the last twenty-two years and hope that many more years will come. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2021
I only have Mediacom's WiFi and the free telephone service. I got three smart TVs, and my son has a PlayStation 4. The WiFi works the way it's supposed to. The quality is good. There was one time when it had an outage, but it was okay after that. They have a message on our phone and tell us when and they are sorry for the interruption. They are updating or upgrading the system is why they do it. Some people might not be able to afford the price. But for high-speed internet, if that's what you want and they are reliable and dependable, it would be the way to go. Because a co-worker has the same internet service and he's satisfied with his.
Good afternoon Darryl,
Thank you for taking the time to both write and post your review. I'm quite happy to hear that your services have run great! If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2021
I called because my bill went up by 41.$. I do not have a lot. Just basic and internet. A very nice man told me my deal had ended but was able to give me the same deal for much less. Also let me know when this deal would end so I could call before it ends. I paid the bill on Oct 31/2021, very much to my surprise the bill was lower. I thought I would need to pay the high price for one month. Thank You and the nice man.
Good afternoon Katherine,
Thank you for taking the time to write and post your review. I'm happy to hear that the representative listened and helped you to the best of their ability. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2021
Service call cancelled with no phone call why, tech lied to Mediacom saying he called us but we did not receive call. No tv for a week. Have to have tech come back at least 3 times a week apart when tv goes out. We ordered TIVO from Mediacom earlier this year and it did not work when tech came to install it. We have had 3 problem calls in the last 3 years, it took 3 visits a week apart to get problem resolved. No tv for 3 weeks we paid for but did not get to watch. Your service techs suck.
Good afternoon John,
Thank you for taking the time to both write and post your review. We have been trying to contact you regarding your issue. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2021
I had an appointment scheduled because Amy TIVO boxes weren’t working. Waited around from 8-12 for rep and was texted at 12:45ish that tech was coming and no explanation was given. I called to ask why and was told tech was sick. If I had not called I would have never know why. Then was told it could me. Rescheduled again but it would be a couple more days. I told them cancel everything but my internet. Left message for customer loyalty to call. They did and was told basically, "Oh well. We can send another tech out but it shows that there are no issue. It’s your boxes" and I told them to come tell my boxes that and CANCEL cable but leave internet alone. Now I am having issues with my internet. I guess I’ll have to take off work AGAIN and schedule another appointment for someone to. It goes out at least once or twice a week. I am so disappointed in the customer service especially being I was a loyal customer for over 35 years.
Reviewed Nov. 2, 2021
The person was very courteous and very helpful. Resolved the issue quickly. I needed to call again because there was no internet connection to my phone. This person was also courteous and helpful. I think this keeps happening when we have electrical storms.
Reviewed Nov. 2, 2021
Our whole system went down. I believe someone hit the Mediacom pole. We would be a lot happier with Mediacom if they would work the situation out with Tegna and bring back channel 11 once and for all. The girl that helped us out with the outage was very professional.
Reviewed Nov. 2, 2021
I decided to delete the DVR service as I do not use it. So repair man came and had to install new boxes. Was very efficient. He had some trouble but was very good at letting me know what was going on and why. He was friendly and personable, and I appreciated that. He did an excellent job.
Good afternoon Debra,
Thank you for taking the time to write and post your review. I'm very happy to hear that your tech visit went well and that our technician was friendly and personable. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 2, 2021
First rep identified the problem (coaxial cable) defect. However he did not restore my TV, wifi, and router the way he found them. He left wifi upside down on the floor, and removed an attachment from my TV and left that in a pile on the floor. It is my opinion that he was impaired. Next day second rep came to complete job. I had picked up the wifi and a neighbor replaced the tv attachment so he only had to remove a cord to my phone that was not needed.
Good afternoon Jennie,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry for what had happened, but I'm glad that I was able to help get everything resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
Very professional. Took time to explain everything to me so I could understand the system. One of the best technicians I’ve dealt with. We have had several problems but the technician was able to solve all the problems and concerns we had.
Good afternoon Cathy,
Thank you for taking the time to write and post your review. I'm very pleased to hear that our technician was able to resolve all of the problems that you had. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
Never received an answer... Cable service is on the blink several times/weekly. Personnel unable to find my cable access because it is grouped in a condominium and charged with HOA's; someone even at night should be able to access this information.
Good Afternoon Sharlyn,
Thank you for taking my call today and for taking the time to both write and post your review. I'm writing to let you know that after extensive research with our Premier accounts department, we concluded that your address isn't on your local HOA agreement with us. Per our phone call, please reach out to your HOA to have them negotiate a new contract with us that has your address included. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
Hello! I hope you’re doing well! I included my account number as the “order number” because I wasn’t sure how to find an order number. I enjoy Mediacom’s customer service quite a bit! They are always helpful and nice on the phone. I very rarely have outages in my internet service! Thank you, and take care!
Good afternoon Christopher,
Thank you for taking the time out of your day for writing and posting your review. I'm quite happy to hear that you are enjoying our services and that you rarely have issues. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
Mediacom always helps me find ways to afford getting my bill paid every month. Thank you. You guys ROCK.... Customer service is always very nice and kind to me. I'm very happy with the service I receive from Media com.
Good morning Diana,
Thank you so much for your review. I am so glad to hear you have had such a good experience with our company. We do strive for exceptional customer service and it does sound like that has been provided to you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 1, 2021
No problems at all. Hook-up guy on time, hooked up, and stayed until he was sure the hook-up was working. Very good service (Brian). What else can I say?? Brian came on time, did the job, and departed!!! GREAT SERVICE!!!
Good morning Dale,
Thank you so much for your review. I am so glad to hear you had such a good experience with your install as well as that you are enjoying the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 1, 2021
I came back to Mediacom hoping my internet would be better than it was but we lose our internet a lot still. I am paying more than my other internet service but the service is poor due to dropping out. My phone also goes down when my internet isn't working.
Reviewed Nov. 1, 2021
The tech solved my problem, but I felt like I was talking to, a robot. No emotion at all. Then come to find out, my printer will not work now because of the different internet input. Ordered a new router and will call back when it arrives.
Good afternoon William,
Thank you for taking my call today and for taking the time to both write and post your review. When we spoke, you did state that your services are running fine and that your primary concern was with the representative that you spoke with. I have forwarded this information along. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
I spoke with Jim who was A+ help. Maybe I have the problem solved for good now. He was patient and we had a few laughs. I’m not fond of apps on certain things and this site is one of them. Thank you.
Good morning Susan,
Thank you so much for your review. I am so glad to hear you had such a good experiencing with our representative. I do apologize about the trouble with your password and the app but sounds like he was able to get it resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 1, 2021
We explained to employee that it was returned previously. He made a notation on our account of it, and took care of us. I don't understand why I need to use more works. This is ridiculous and annoying. If you like, I can ignore this request next time.
Good evening Leticia,
Thank you for taking my call and for taking the time to write and post your review. During our call, you confirmed that everything was fine. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
On August 16, my cable was cut by a company removing a tree. I called and that day a new cable was installed. Great! However as of this date 11/1/21 the cable has not been buried. I called a complained a couple of weeks ago, and last week I received a letter that the cable would be buried soon. My new cable has been in the street for 2 1/2 months and it runs by two (2) driveways and my mailbox. Not good service on installation, but Internet service has not suffered because of this problem. Please get it buried ASAP.
Good afternoon Marvin,
Thank you so much for your review as well as taking my call today. I do apologize about the bury not being completed, but you did confirm with me that everything was well now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 1, 2021
The worse technician you could possibly think of would be better than the last 2 that came to my house. I even told him twice that the modem was bad and I bought a new modem and it worked. So I let him come change it out when I was gone and left someone with him. All he did was hook up the broken modem and left. He Changed appointments day before visit and moved it 2 weeks. And left box open in yard for rain to get in. Well I simply went to Milton Florida office and could not ask for a better group of people to deal with. They ran the box and said it was bad. They gave me a new box and it's fine again. I left out a lot but it's working fine now. I just will never use their technician again.
Reviewed Nov. 1, 2021
I needed an update on a TiVo box and a diagnosis and restoration of my internet connection. The representatives on the phone were great, and the technician, named Josh, who came to the house and set things right was very professional and personable.
Good morning Daniel,
Thank you so much for your review. I do apologize about the service issues but glad to hear our phone representatives as well as our technicians were able to get things resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 1, 2021
My internet is still out. Someone from maintenance was suppose to come out by 5 and no showed up. I'm very displeased at the moment. My daughter cannot do her homework due to no internet access. It's been out since Friday.
Good afternoon Reginald,
Thank you for taking my call today and for taking the time to write and post your review. When we spoke, you did confirm that your services are working fine now. I do apologize for the length of time it took for repair. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
Scheduled a tech cause internet out, but then Mediacom fixed the outage so the tech apt wasn't even needed. Good communication confirming fix and cancelling apt. Back online and credited for two days it was out. Cust Serv Rep was very nice!
Good morning Nanett,
Thank you so much for your excellent review. I do apologize about the outage you experienced but glad to hear things were resolved and communicated well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 1, 2021
You need to Lower prices so people can afford it who are on fixed incomes like me. Your prices are way too high and becoming harder to keep up with... Please consider lowering payments no matter the package people have a make it easier to afford...
Good afternoon Erin,
Thank you for taking my call today and for taking the time to write and post your review. I'm very pleased that we were able to come up with a new promotion for you that will help reduce your monthly rates. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
My TV quit working. Sorry, I was stupid and didn't realize the remote's battery was dead. The lady was very nice and said she didn't mind helping me for this. Not much more for this call but all other calls I have had with Tech Support have been very helpful and the person helping me was always pleasant.
Good afternoon Barbara,
Thank you for taking the time to write and post your review. I'm happy to hear that the fix was a simple one. We are always trying to improve our customer service experience and I'm glad to hear that your experience with our representatives has been good. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Nov. 1, 2021
Quick and efficient. The only criticism I have is where the installer placed the modem. It has to sit on the floor. Had I known when he was installing what he was doing, I would have asked him to add a longer cord so I could have moved it another few feet and sit on a table.
Good evening Marcia,
Thank you so much for your review. I do apologize about the modem not being where you would prefer but glad to hear things overall are well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Nov. 1, 2021
Not very happy with the fact that there are 50 music channels in the supposed 120 plus channels we are suppose to get. If we had about 20 more channels to watch and 20 less music channels we would probably be pretty happy.
Good evening Christina,
Thank you for taking the time to write and post your review. I'm sorry to hear about the issues with the old lines in the building, but I'm quite happy to hear that your landlord will be fixing it. We also talked a little about different service level options for adding more channels. I do agree that you should wait until the landlord fixes everything before making changes. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 31, 2021
I have my Wi-Fi for streaming and my service has been okay. There were a couple of times where it would go off and I would have to call customer service to get them to turn it back on. I've had Mediacom for five months and this issue happened twice, which is a lot. Customer service has always been very friendly and helpful. It's usually just an issue where I have to unplug the box, plug it back in, and reset it.
Good evening Diane,
Thank you for taking my call today and for taking the time to write and post your review. During our conversation, you confirmed that your services are fine. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 30, 2021
Mediacom has been great, and our Wi-Fi is very good. It was out once and it was something to do with some wiring in our area. I called, let them know and they appreciated me calling them. They told me that it was 147 were out besides mine and got it straight in no time then I didn't have any other problems at all.
Good evening Allece,
Thank you so much for your review. I am so glad to hear you have had such a good experience with our company and service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 29, 2021
The guy who got my internet installed was a very helpful person, and my internet is reliable. I use it mostly for work, but I also stream music. Sometimes I stream on the TV and it's working okay. In this area, Mediacom is the best available. I happen to be in a spot where I'm not so remote and my transmission line must be shorter because I have a good signal. I reserve judgment on more remote areas though. I had Mediacom in a different town and they could be down for a day. It required a lot of modem resets.
Good evening Lewis,
Thank you so much for your review. I am glad to hear you are having a better experience with our company currently but do apologize about the problems in the past. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 28, 2021
Mediacom is the first internet I ever had and I never left it. Service quality could be improved though. Every now and then, they should call and check up on people's bills. I noticed my bill was $140 for some reason. I called and apparently, I had a phone on my service, but I never got one. For three months, I was being charged for a phone, and I don't know how that happened. The lady I talked to on the phone fixed it and she was amazing.
Good evening Kylee,
Thank you so much for your review. I apologize about the inconvenience of the bill not being accurate but glad one of our representatives were able to fix that over the phone for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 27, 2021
We're getting very disgusted with Mediacom. We didn't seem to have the problems in the beginning. But lately, we're having a lot of problems. We have three things, TV, phone, and internet. I know there have to be glitches here and there, but yesterday was on and off most of the day. My husband said, "We lost power. We lost our internet again." He deals with the stock market and that's very annoying for him because he's without the power and he can't do anything. My neighbor next door changed from Mediacom and went to Verizon because they were having problems with it too.
There’s another thing I get very upset with. They keep raising the rate up, but we never get credit for the times we're without power for hours on end. I don't like the way Mediacom is conducting their business. Just being all of a sudden, we don't have internet. Then all of a sudden, we don't have TV. Then we don't have Netflix and then we don't have phone. It's one thing or another. They're pleasant when you're on the phone with them. But that doesn't say that we still don't have the problem.
Good afternoon Irene,
Thank you so much for your review as well as taking my call today. I do apologize for the continued issues you were having with your service, but you did confirm with me today that things are resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 26, 2021
I started out with the Connect2Compete program because my grandchildren, being homeschooled, had to have good internet when they come to grandpa's house. So far, I'm happy with their internet. But I was on Mediacom for two years until my time was up and my price doubled, so I don't use them for TV anymore.
Good afternoon Tom,
Thank you for taking my call today and for taking the time to write and post your review. I do apologize for what had happened and I hope that everything will be smooth for you from here on. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: Oct. 25, 2021
The area I live in is a hard place to get good Wi-Fi. And Mediacom being a landline, it provides a bit of service than the other competitors. It's not a satellite deal. And we don't have as many interferences in a landline like due to bad weather. When it's up and running, it's good. In our area, it's better than any of the providers. The representatives that we talk to were courteous people. But they could only do so much.
When I call in and report an outage, they have to schedule me to come out to see what the problem is. And they usually schedule me a week or longer. That happened several times. I called for an emergency procedure and told them that I've had break-ins in the past. I have nine cameras watching my property. But when my Wi-Fi is out, my camera system is too. I said, "Look, I got Mediacom Wi-Fi because of my camera systems, to keep eye on my stuff. My camera's been out. It poses a threat to me. If somebody is taking my stuff and me not knowing who it was or what.” They scheduled me for tomorrow to come fix my Wi-Fi. So hopefully, they will come out tomorrow and fix my problem. My Wi-Fi has been out for over a week. If they don't come fix me tomorrow, I may look for another provider.
Good evening Allen,
Thank you for taking my call this evening and for taking the time to both write and post your review. During our conversation, you confirmed that the service issues that you had are now fixed. I'm very happy to hear this. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 24, 2021
Mediacom's representatives have all been great. It's good working with them. I have phone, internet and TV services with Mediacom and they've all been good. They ain't got much on programming because they're all reruns but there ain't much on TV anymore these days. The service has been out a couple times today, but it's been good. It's been out for a half an hour earlier today. So, I just let it go. Back when they had that storm and it knocked it out for six hours, I called them up to see how long it was going to be.
Good afternoon Larry,
Thank you so much for your review. I am so glad to hear that your overall experience as been good with our company. I do apologize for the intermittency you were having. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 23, 2021
I got seven cable boxes, internet and phone. Everything has been nice and smooth.
Good afternoon Mark,
Thank you for taking the time to write and post your review. I'm happy to see that everything has been nice and smooth for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 22, 2021
The internet, customer service, and installment are good. The only thing is those additional charges I was not happy with. I started on $19 a month. Now, Mediacom wanna charge me every time an additional $10 because apparently, I'm using too much GMs. I switched with a different company.
Good morning Luz,
Thank you so much for your review. I am glad you were overall happy with our company as well as the service. I do apologize about the additional charges. We do have overages charges so if you were going over your allowed usage there would be $10 for each block you went over. I am sorry to hear you switched to another provider. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciated your business.
Warmest regards,
Jessica
Reviewed Oct. 21, 2021
We wanted the savings. The one I have now is 130 something a month. So that's good, compared to 270 I paid with WOW. It saves me 100 and something bucks. Mediacom's reps are cordial. I got cable internet and a telephone. The internet lags once a day. But it does what I need it to do. Mediacom Cable just started in my neighborhood. I believe it will get better.
Good afternoon Monique,
Thank you for taking the time to write and post your review. That is a significant amount of savings. I'm glad that we could get that price for you. We are always striving to improve our services. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 20, 2021
I have Cable TV, internet, and phone. The service is good. When we had troubles, they came out, worked on them and got it going. The only complaint I have is it's very expensive. I would like them to get the price down for people like me on a fixed income where we can keep it.
Good morning Donald,
Thank you for taking my call this morning and for taking the time to write and post your review. We went over options to try to reduce your rate, however at this time, without downgrading services, you are at the best possible rate. I do apologize that we couldn't come up with something for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 19, 2021
Ever since I've had Mediacom, it's one thing after the other. Mediacom sucks. Because I keep going in and out with my internet. I call and tell them that I'm having problems. It’s difficult to get to talk to a customer service because you gotta go through all kinds of, “Press this button. Press that button.” Finally, I keep telling them, “Customer service. Customer service.” And they get me somebody to talk to. They call. I would make an appointment and my internet starts working so they cancel the appointment.
Good afternoon Debra,
Thank you for taking my call this afternoon and for taking the time to both write and post your review. I'm sorry to hear about your experience with our automated phone system. This is something that we are continually working on to improve. During our call, you confirmed that the service issues there are now fixed. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 18, 2021
Just starting with Mediacom and so far there is reliable customer service and more importantly great internet speed so far. A huge upgrade to a speed of 10 mbps at its best. It also provided a plus combining service to save over $50 dollars for the first year. Of course it will increase after the year but we will see how everything goes.
Good morning Monique,
Thank you so much for your review. I am so glad to hear that you are having such a good experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 18, 2021
I have Xtream with Mediacom. There are some outages every now and then but they sent the technician out here and he said there was not much they could do about it. Other than that, the service is good.
Good afternoon Earnestine,
Thank you for taking the time to write and post your review. I'm quite happy to hear that your services have been good. I do apologize though for any outages. We are always working to improve services and try our best to keep outages at a minimum. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 15, 2021
I've had Mediacom before and they were good. I switched to them again when the internet kept going out with the other provider that I had. When I contacted them, their reps handled things well. I also got them to schedule the installation quickly and it took about two days. Their internet is faster and more stable than any other ones.
Good morning Toni,
Thank you so much for your review. I am so glad to hear you have had such great experiences with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 14, 2021
Mediacom is a great company. But sometimes they have problems where the connection goes out. I work from home and one time I missed a whole day of work and I didn’t get paid for that. So that's the only crazy thing about that I don't like when they have an outage all over everywhere for no reason. And it can be sunny out and we got no internet. Besides that, I'm satisfied with the service and I understand everything that’s happening.
Good morning Ciara,
Thank you so much for your review. I do apologize about the outages you have been experiencing. We do try to get them resolved as quickly as possible. I am glad to hear overall you are satisfied with the service and our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 13, 2021
I like Mediacom but they could be a little bit more lenient seeing I have been a customer for the past couple of years when I run a little late and need an extra day until I can get the payment. Other than that, their techs were good when they came out.
Good morning Jaime,
Thank you so much for your review. I am glad to hear that overall, you are happy with our company. I do apologize that you had a bad experience with needing extra time on your bill. We do provide a grace period as well as you do allow promise to pays. You can always speak to our collections team in the future to see if that would be an option for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 12, 2021
I had the same modem for 10 years and had an issue with it. I called Mediacom and the person I talked to walked me through it and got it working. But then, they sent me a new upgraded one, and got that really quick, and walked me right through it. Then the only time we ever had any problem with the service is when it's really a lot of storms in the area and a lot of the infrastructure in our little town.
Good morning Ronald,
Thank you so much for your review. I am so glad to hear we were able to get things resolved for you over the phone. I do apologize about the inconveniences of loss of service during the storms. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 11, 2021
I must say I was impressed with Mediacom's response to a complain I had. They attempted multiple times to contact me to resolve my issues. The issues should have never been there, but they were. It took a very long time to get all up and running, but it was done with a professional and patient attitude. I do appreciate Mediacom making this right.
Good Morning Barbara,
Thank you for your review. It was my pleasure to reach out and to do my best to resolve the situation for you. I'm glad everything is back to the way it should be for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 11, 2021
Mediacom was the only one in the area and the signup process was very effortless. We had some issues with the connection over the last several weeks and the customer service was great. The signal is moderate to good. I've been so happy with the service.
Good morning Cedric,
Thank you so much for your review. I do apologize you have had some connection issues over the last several weeks but glad to hear you are overall happy with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 10, 2021
I liked the plan that Mediacom offered and the quality was good. The issue I have is I plan to use it for 10 months, take a break, and then not use it for two months. I was told there's no room for negotiation to keep the price the way it is. It's gonna go up next year and then I would have to switch to a different provider. But it's been easy to reach customer service. I also got some rebates so everything was fine.
Good morning Ekpen,
Thank you so much for your review. I do apologize about the pricing increase we do try to keep things as economical as possible. You are more than welcome at the time of the anniversary date to give us a call to see if we can do anything about the promotion, we will just have no guarantees as to what is available at that time. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 9, 2021
In my area, Mediacom provides the best throughput speed. There have been occasions where I don't get the speed that I paid for. But usually, when I call, somebody eventually comes out, checks the lines, and finds something. People should get Mediacom.
Good morning Scott,
Thank you so much for your review. I do apologize about the speeds issues you have been experiencing, but glad we have been able to get technicians out to work on the problem. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Nov. 26, 2021
After posting this review, Mediacom reached out and apologized for the outages. Our start with Mediacom was rocky, but we have not had any outages in a month or so. I am withholding one star because with Mediacom, the amount I pay for internet changes often with little or no notice. Rate changes are good when the price goes down, but they never go down do they?
Original Review: Oct. 8, 2021
I recently switched from CenturyLink to Mediacom Cable for my Internet services. I truly regret my decision. While CenturyLink promises 10 meg speeds and Mediacom promised 1000, I never lost Internet service with CenturyLink and constantly lose service with Mediacom. The current outage has lasted two days and it’s gonna take through the weekend and into the middle of next week before they get my Internet restored. Ridiculous!
Good evening David,
Thank you for taking my call today and for taking the time to write and post your review. When we spoke, you confirmed that your services have improved. I was also able to get a new package that helped cut your rates. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 8, 2021
Mediacom is very reliable and great service. Customer service makes sure your needs are met and that things are fixed. They never get off the phone unless everything has been handled. If a technician needs to come out they make sure it's fast and reliable.
Good Morning Dana,
Thank you for your review. I'm very happy to see that your experience with us has been a good one. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 8, 2021
We pay for the top-notch internet with Mediacom and it's supposed to be 300 and some megabits per second download, and it's probably about 50. You’ll be watching a movie and even though there’s a commercial break, that's not the only break you get. Sometimes it is while it's scrolling to figure out where we are. So, that becomes the other break. You learn to get up as it is a good time to refresh your glass or whatever you’re drinking or eating. But they've got good customer service. When I called to get help, they tried to be as helpful as possible each time. The longest thing would be waiting on hold.
Reviewed Oct. 7, 2021
I was having problems not getting all of my TV channels. The representative helped me immensely. I have nothing more to add at this time, because that was all that I had called about and she had answered all of the questions that I had.
Good morning Marilyn,
Thank you so much for your review. I do apologize about the service problems with not receiving your channels. I am glad to hear the representative was able to answer your questions. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 7, 2021
I think I am on my fourth Tivo box in four years. I do not like that it appears refurbished boxes are used. I would like to think customers deserve new equipment. I think it would help your long term customers that you offer a loyalty plan for some discounts that you offer new customers. We should not have to call and ask for a deal.
Good morning Jane,
Thank you so much for your review as well as taking my call today. I do apologize about having to get so many new boxes in the last 4 years. We did go over the process with equipment as well as discussed the plan discounts. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 7, 2021
The people from Mediacom are always very polite and get the job done quickly. A couple days ago, my TV went out. So I called them, and they came today and fixed it. They explained everything to me.
Good Evening Mary,
Thank you for taking time out of your day for writing and posting your review. We are happy to see that your experience with us has been a good one. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 6, 2021
The internet is mostly reliable. There seems to be quite a few outages that can last for days, being my husband works from home, this presents problems. Other than that, it's pretty great honestly.
Good afternoon Heather,
Thank you for taking the time to write and post your review. We haven't been able to contact you about the service issues you described. If you do have any further questions, concerns, or service issues, please don't hesitate to call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 5, 2021
Frequent internet outages worry me. I pay bills over the internet. Last outage (yesterday) lasted over 6-hours. Also, there is a small grey box in my front yard that belongs to MEDIACOM. It used to be functional- had equipment inside. But now, it's empty and rusting away and needs to be removed. It's been there over 3-years.
Reviewed Oct. 5, 2021
I've had Mediacom for 20 years and the service has been fine. Get it.
Good Morning Daphne,
Thank you for taking the time to post your review. We are happy that you have had a good experience with our services. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2021
Tech didn't climb pole, instead spliced at base though there was a coil of drop waiting. Rather than remove 1 screw, tech left 3 ft of buried drop attached to my house. Must have been here 3 minutes but we never knew.
Good Morning Charles,
Thank you for taking my call this morning and for your review. When we spoke, you confirmed that everything has since been resolved and I'm very glad to hear that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2021
I can't get on the internet with the new system. Also, my Amazon products will not connect. I tried to connect before he left, but he was in a very big hurry, nice guy. Seniors NEED more help with these new products. I have had several problems with items not working.
Good Afternoon Barbara,
Thank you for your review and for taking my call today. I'm glad that I was able to help get the wifi issues resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2021
I called to give info on a person coming to the door making me think he worked for Mediacom. Actually was trying to get us set up with DISH Network. I was concerned about some of the things he told me & wanted to know if this was accurate info. I spoke to Laura who apologized & offered free Starz & Showtime for 6 months. I was happy with this offer.
Good afternoon Catherine,
Thank you so much for your review as well as taking my call today. I do apologize about the misrepresentation you experienced by the person who came to your door. I am glad our representative was able to resolve things for you. You did advise me on the phone no further assistance was needed. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 4, 2021
I was able to get an appointment for connecting internet and TV within a week after my request. The service technician was right on time for the install. He was not only very professional, he had a great personality. Totally satisfied with the service I am now receiving. I definitely would recommend Mediacom to my neighbors and friends.
Good Morning Carol,
Thank you for your review. We are very happy to see that you had a good experience with your installation and that you are happy with the services you are receiving from us. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2021
Job was not done and no message left. I was called and gave permission to enter community but no call explaining why cable was not buried. The cable runs across neighbor's property. Please leave note in the future explaining what happened and why.
Good Morning Ronald,
Thank you for taking my call this morning and also for your review. I appreciate that you took the time to let us know about your situation and we will do our best to prevent that from happening again. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 4, 2021
I like Mediacom because they're fast and courteous. The service is good. I had a particular thing that happened before September. I had a problem with my service, where I needed somebody to come in. I couldn't get my TV to come on and a technician was dispersed to my house. When the person came in, they had to change the box. He was trying to restart and all the stuff manually and was unsuccessful at doing it. So, he advised me that he thought it was the box that was the problem. He took the box with him and then left, and then said he would be back because he had to go get retrieve a box. He came back. He got the box and then he told me. I asked him, "Is this going to cost me anything?" He said no. Then when I got my bill, it said that I was charged a service fee. I was like, "A service fee? I don't understand that. Because it was the equipment that was malfunctioned."
The service tech that I talked to on the phone was very courteous. He understood that I'm on a fixed income and that I would not have agreed to have something done. That was obviously not my fault when the box was malfunctioned. So, he had assured me at that time that they were going to waive my fee. I was very happy. He did the best that he could for that day to try to alleviate the stress that I was going under. So, I thought that was really professional of him to do that because I was kind of distraught about what was going on. He did his best to alleviate the situation. Mediacom's service has been great for me in the past as far as any issues that I have. They've always been able to take care of them in a speedy, fashionable and courteous way.
Good evening Sabra,
Thank you for taking the time out of your day to write and post your review. I'm happy to see that our technician had offered to waive the fee and was able to resolve the service issues in a timely matter. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
Our technician (Chris) contacted me prior to arriving with an expected arrival time and then arrived in the expected time slot. He was polite, professional, and friendly. He connected us to the Mediacom internet quickly and explained to us how to use the "pucks" to extend the service. The only outstanding item is the wire from the street box to the house needs to be buried. Overall I was very happy with the service so far.
Good Morning Jeffrey,
Thank you so much for your review. I'm happy to hear that your installation went well and that our tech took the time to help explain how to use our products. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
Lying on the phone to me telling me that they were still coming twice and then get a call saying no one is coming because of covid!! Call back and they say they are still coming! Only one person that I talked to helped me. All the other people were useless!!! I ordered the prime package for the tv and don’t get all the channels I wanted!! Very disappointed in your service!!!!
Good Afternoon Raymond,
Thank you for your review and for taking my call today. I'm sorry to hear about the frustrating situation that you had, however, I'm very pleased to hear about our rep who went above and beyond for you to get everything resolved. Thank you for also taking the time to go over the channels that you were wanting. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
The technician didn't complete the installation. Instead he left to help another technician and never returned. This was the second time that an installation was scheduled. Both times I had to take off work to be there. There's got to be some accountability for this.
Good morning Woodrow,
Thank you so much for your review as well as taking my call today. I do apologize it took 3 appointment dates to finish your install. You did confirm with me that things are working for you since Saturday. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 3, 2021
My evaluation of neutral is because I’m still waiting for my issue to be resolved. The representatives I’ve spoken to have been good and I believe they are trying to help. I have my own modem and returned the modem to the Mediacom technician on August 10, as I was instructed. However, I am being charged a monthly rental fee for the modem I never used and don’t have. The last representative has ordered a ticket to trace the modem. I am hoping that this will solve the issue.
Good Morning Richard,
Thank you for taking my call this morning and for your review. I was happy to let you know that we have since removed the old modem from your account and are no longer being charged for a rental. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
Since starting with your company in August 2020, I have had 4 or 5 different instances where my Internet has been down. It is generally 3 days to a week or more. This is especially not ok when my security system runs off the internet. There has to be an issue with YOUR LINE or BOX or TERMINAL. I'm not sure what you call it, but something else is not working right if this happens so frequently. I am currently waiting for someone to come fix the issue, that has been down since Sept 28th. The time before that was in mid July, and again in January.
Good evening Katlin,
Thank you so much for your review as well as taking my call today. I do apologize about the continued issues with your service. You did confirm with me today that things have been working well since before your last appointment. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 3, 2021
My bill had gone up the past three months, but you offer all kinds of deals to lure new customers. What about showing loyalty to those that have stuck with you? I shouldn't have to call every year to get a loyalty discount. You need to be aware that there is another player in the game, now.
Good Afternoon Barry,
Thank you for your review and for taking my call today. We talked about our different promotions and how they worked in regards to yearly pricing. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
You completely changed install time without notification, didn’t finish and told us to reset install. We raced from North Carolina to Mpls to make this install you repeatedly advise we “must” attend. How can you operate this way? This is terrible service and fear this is the start of a very poor experience with your service.
Good morning Richard,
Thank you so much for your review as well as returning our missed phone calls. We do apologize for the inconvenience of the install and having to rush to your new location, but we are glad to hear things are working well for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 3, 2021
Our internet through Mediacom is really good. During the signup, everything went rather quickly and really smooth. Mediacom is a really good company. I would recommend them to others.
Good evening Ondrea,
Thank you for writing and submitting your review. I'm very pleased to hear about how smoothly everything was with getting new services setup. Thank you for sharing your experience. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Ash did a very good job of handling the cancellation. He was efficient, there was no trying to pressure me into not canceling and he answered my questions regarding the return of equipment clearly. The time spent on phone was approximately 10 minutes which was reasonable and appreciated.
Good Morning Jane,
Thank you for your review. I'm pleased to hear that Ash got your order placed for you in a timely manner and answered your questions clearly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
This was a second call in 3 days as first repair techs didn’t solve problem. The 2nd tech, Doug Wilson did an excellent job tracking down the real problem and spent a good amount of time making sure everything was in order and explaining what the real situation was causing problems . He had been here other times and Medicom is very fortunate to have him because of his expertise and excellent customer service!
Good morning Jerry,
Thank you so much for your review. I do apologize we were not able to resolve your services issues on the first appointment but glad to hear the 2nd technicians was able to get things taken care of for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
Too expensive for what we get for channels. I am very unhappy about this. This is the only carrier we can get, otherwise I would definitely change to another carrier. The prices are way too expensive for our budget in this economy.
Reviewed Oct. 2, 2021
I am very unhappy that Mediacom cannot come to an agreement with ABC. There are several shows on ABC that I would like to watch that I have been unable to since the first of the year. I would seriously consider changing providers if other options were available to me.
Good Afternoon Gary,
Thank you for taking my call today and for your review. We discussed the reasoning for why we are still in a contract dispute with Tegna. I do apologize for the ongoing dispute. We also discussed potentially using the Watch ESPN app/site to try to watch your college football games that you enjoy. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I was very happy with the representative who came to the house to help increase my internet speed. He was courteous and knowledgeable. Unfortunately I still seem to have some buffering going on. Hopefully this will go away or I will let you guys know.
Good evening Anthony,
Thank you so much for your review as well as taking my call. You advised me things have been working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
We called in to your office to upgrade our internet speed. The lady was very helpful, and she also did an account bundle review. Great, better upgraded service and a cost savings? Received our monthly billing, and no change. We had to call in and once again, go through the entire upgrade and bundle review. First time did not happen.
Reviewed Oct. 2, 2021
My internet was off because of overdue bill. I had set up auto-pay but it hadn't kicked in yet. Your person was helpful & not judgey about the past due bill. Service was back on very shortly after call was completed.
Good morning Lisa,
Thank you so much for your review. I do apologize about the problems you experienced with the autopay not starting right away. I am glad our representative was able to get things taken care of for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
I had your service for the year and then the promotions ended. I spoke to one rep to complain about the increase to about 185 dollars and she offered me twenty dollars off the bill per month - which I accepted. When my bill came the total was over two hundred dollars. I spoke to two other reps and still no help so I am done. I have a streaming service which offers me the stations I watch daily so I have what I need for half what my Mediacom bill was. So to me it is a no-brainer to make the change.
Good Afternoon Marilyn,
Thank you for taking my call today and for your review. I'm sorry that we couldn't come up with an agreement that works for you. If you are ever in the need for services again, please feel free to contact us. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 4, 2021
The person was very helpful discussing my account options. Mediacom as a company is very disrespectful. They say customers are important but refuse to listen and act to correct the way they misrepresent the product. A communication company that refuses to answer a call.
Original Review: Oct. 2, 2021
You ignore the customer by refusing to deal with ten blocked channels. At the same time you praise your product by offering package deals. While refusing to offer the products originally promised. Then you attempt to diminish the significance and importance of these channels by discounting $5/month.
Good Afternoon Michael,
Thank you for your review. I do apologize for the Tegna channel outage and dispute. We do still hope to come to an agreement and would love to able bring back your channels that pertain to Tegna. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Mediacom returned my monthly amount to almost the same as it's been the last year. Only four dollars more. It's keeping me from cancelling and going to a streaming service. The woman first told me it was not possible. When I asked for retention she said she had all that info. But the man at retention did lower my bill.
Good morning Merrill,
Thank you so much for your review. I do apologize about the monthly increase with your promotion, but I am glad to hear we were able to get it back down closer to where you were before. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
The installer was very knowledgeable and professional. He explained the process, wire type, and asked for my opinion about what side of the house I would like it. He asked before putting the grey wire box on the side of the house. It was a hot day, but he still worked through the heat until he finished the job. As far as the service; so far it has worked well. We haven’t had it long enough to give it a complete review. The price is very competitive. This is our cottage so we are there only weekends and vacations. We don’t have to pay for the amount of speed and usage that we need at our primary residence.
Good morning Joseph,
Thank you so much for your review. I am glad glad to hear you had such an excellent experience with our installer. We strive for exceptional service and it seems like he was able to provide that to you. I am also glad to hear things are working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
It was fixed over the phone with someone who knew what he was doing. I have an answering machine with my phone that had a flashing light the moment I moved and hooked up cable someone {a man on the phone} after 3 months of mentioning something wasn't working right knew to flip a switch to have my answering machine do its job. Mediacom lost my messages and misdirected my calls. But thank-you to the one man on the phone when I was so frustrated with this unfixed problem. He knew and fixed it after 3 months of a flashing light I couldn't figure out on my 20yr old phone. It was your hook up done wrong and phone doesn't flash anymore and people get me and my answering machine. The man on the phone deserves a raise for his understanding of your business and your push the button technology.
Good morning Linda,
Thank you so much for your review. I apologize it took so long to get the service issues resolved with your phone and answering machine. I am glad to hear the representative was able to get it fixed over the phone. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
James was the service person who came to install the two new Xtream boxes. He had to install new cable to the house as squirrels chewed through it and it was at least 40 plus years old. Great job! Very personable and fast. Thanks.
Good morning Janea,
Thank you so much for your review. I am so glad to hear you had such a good experience with our technician. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
My experience with Mediacom has been better than my experience with my previous carrier, which was pretty horrible, even for a Southern town like Santa Rosa Beach. So far, in the less than a full month I've had Mediacom, I haven't had any outages, which is more than I could say about the other guys. Only thing with you guys is I can't really get a handle on what my monthly bill is going to be.
Good Afternoon John,
Thank you for taking my call today and for your review. During our phone call, you confirmed that your services are working great and I helped to answer your billing related questions. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I suffer thru several "No internet" a day.. In last 30 minutes 3 drops already... This is very very frustrating. I have talked to customer service many many times, all are very nice but my service keeps dropping. I bought my modem from Mediacom, can you mail me a new one. I can't have a tech here because my dad died of Covid and my mom is 81 and at risk.
Good evening Leon,
Thank you so much for your review as well as taking my call today. You confirmed with me that services are working as well as we went over online account log in information. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards
Jessica
Reviewed Oct. 2, 2021
The order was placed. Needed new box and remote. Technician did not come back to complete the job. Still waiting for completion. I expect to have another adjustment on my bill as well as it fixing the original problem. I just want the job completed. Thank you.
Good Afternoon Charlesette,
Thank you for your review and for taking my call today. During our call, we setup a work order to get your box installed and submitted a credit request. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
The tech came on time. He supposedly fixed our issue of the internet cutting out. Almost immediately after he left, our TVs were buffering. I texted Molli again. Spoke to a live agent. I was told the tech would come back that same day. Nobody came. Nobody called. Fortunately we were able to reboot the modem to get our internet to work.
Good Afternoon Marcia,
Thank you for your review. I'm sorry to hear about what had happened and I do apologize for that situation. I am glad to hear though that your services have run well since then. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Mediacom’s service is amazing! From initial request to day of install I was very impressed. Even when they buried the cable, you couldn’t tell they had been there. To top it all off, the price of their services are 30 dollars cheaper than my last carrier!
Good afternoon Levi,
Thank you so much for your excellent review. I am so glad to hear you have had such a great experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
I found that I could not access the internet so I called to check if there was a problem with service in my area. A very nice lady said she would reset my connection. She did well as service was restored immediately. THANK YOU VERY MUCH!!!
Good afternoon Theresa,
Thank you so much for your review. I apologize for the loss of internet service but glad to hear our representative was able to get you back up online quickly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
We have recently moved and has been terrible experience with Mediacom. First when we moved my account was not transferred and I was paying 2 bills then I had to call over 5 times and still waiting to determine if things have been figured out.
Good Afternoon Jennifer,
Thank you for your review and for taking my call yesterday. I do apologize that we couldn't come to an agreement. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
The cable in our neighborhood is underground. A new house is being built near us. The cable was cut by an excavator installing a water connection.. Several of us called to see if it could be repaired and buried so it would not be exposed, but it was not done while the trench was still open. The next day, the trench was open in the morning, but filled in, in the afternoon. That was approximately 2 1/2 weeks ago. The cable is still on the surface, and is being run over by construction equipment. We were told over a week ago the cable would be buried, but it did not happen. It is still on the surface.
I lose internet access several times a day, and my TV reception is crappy on most of the channels I watch, but surprisingly not on all. I called and the people I speak with are polite and helpful. I was told the cable burial, was scheduled and then cancelled. I had a service appointment scheduled today, even though the problem is not in my house, but with the exposed cable, which I told the scheduler. Nonetheless, I was told I needed a service call to assess the problem. This morning, when the service person called, everything was working fine. He cancelled the appointment. About 15 minutes later, the problems started again.
I run a non-profit and need internet, and I find not having reliable TV service unacceptable. I spend approximately $240 per month on your services, but I am not getting my money's worth. I may be just a dumb Iowa farm boy, but I think if you buried a new cable, the issues would go away. Incidentally, I had a similar problem a couple of years ago when the cable was left on my driveway in winter, making snow removal tough, and I had several outages like this then. Please fix the cable.
Good afternoon David,
Thank you for taking my call today and for taking the time to write and post your review. I'm very happy to hear that everything was resolved on your last tech visit and that our technician was quite helpful in finding everything that wasn't working right. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I saw the commercials on TV and called to get a lower monthly rate. The agent explained the lower rate I qualified for and he adjusted my account. He was friendly and asked if I'd be interested in any additional services.
Good Afternoon Allyson,
Thank you for your review and for sharing your experience that you had when calling. I'm glad that our representative was able to help you find a new promotion. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
We had a plan for TV that didn’t fit us. Many programs listed on menu, say we aren’t authorized to view. We have numerous sports & movie programs that we rarely use if at all. I call Mediacom, get a lower rate, we can’t identify any improvement! We are considering some alternatives. Or reducing our Mediacom to just internet. Thank you for asking. Jim **.
Can’t identify any changes in programs. Am disgusted that Mediacom would have a better suited program, yet not suggest it to us, before we have to ask for a better plan.
Good evening Jim,
Thank you for taking my call and for taking the time to write and post your review. When we spoke, you confirmed that everything is working as expected. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I called to see if I could get a better rate and was told I had the best rate….I then inquired about the NFL network as my son was just offered that Network by DISH at no charge….I was told I could get it for $7.95 per month and drop it at any time if I didn’t like it…I reluctantly signed up for it and was told on three different occasions that I would be able to view ALL NFL games just as my son is able to do thru DISH …. When Sunday came I got one game and a bunch of stations with football analysts talking and showing highlights….
Once I realized I was mislead, I called back and asked how I could see all the games, I was told I had to keep the $7.95/month PLUS buy the NFL package… I said no way…and cancelled and was offered only an apology. In my business, if I make an error…I acknowledge it and offer my customers a fair and reasonable alternative…I did not get anything like that in conversation with the Mediacom rep….Next week my goal will be to contact a competitor and switch services…I have been with Mediacom for years and I must say today I’m deeply dissatisfied and disappointed.
Good Evening Nick,
Thank you for your review and for taking my call today. I do apologize for any miss information that was provided and that the package option that you are wanting, isn't something that we have available. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Repairman came out to yet again fix poor performing equipment. Replaced modem and a cable box. We were not even notified he was coming out but he seemed to have fixed it for now. Been having pixelating on the tv screen and poor computer performance.
Good Evening Mark,
Thank you for your review and for taking my call today. I do thank you for taking the time to go over each issues you have had and I hope that I answered all of your concerns today. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Whenever I have a question or a problem the Mediacom technician or customer service person is always polite, courteous and helpful. I am very satisfied with Mediacom. I just called a Mediacom technician to deal with a problem with my email. The type was too small. He provided an easy fix by pressing ctrl and scrolling with my mouse. I was very satisfied.
Good morning George,
Thank you so much for your excellent review. I am glad our representative was able to get your problem resolved over the phone. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Oct. 15, 2021
Company has contacted me. The problem was a combination of things. They have fixed the internet signal problem & gave me a suggestion on how to get a better signal on my security cameras.
Original Review: Oct. 2, 2021
Been trying to get internet signal to stay on for over 4 months. They have put in new cable lines & new modem. I still do not have internet service 24/7. Have lost signal when trying to go business online. Have lost signal when trying to order something online. Our security cameras will be offline for several hours every night.
Good afternoon Donna,
Thank you for posting your review and for taking my calls. Based on everything we checked on, I do believe that the issue is due to the location of where your Arlo base station is located. Please try relocating it to a more centralized place on the main floor of your home. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I’ve been more than happy as a Mediacom customer. Tech support has been good and I’ve had a number of home visits to improve the internet reception. My only problem is that the signal tends to cut on and off, which is not really noticeable when using a PC but is when using WhatsApp or a radio station - the signal drops for several seconds. I tried to get this corrected during my first couple of years and then gave up. **
Good Evening Alison,
Thank you for your review. I'm sorry to hear that we weren't able to get everything resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I got the best service with Mediacom. I had Windstream, but their speed ain't fast. Mediacom got the best speed and they got the one gig. Windstream ain't got that.
Good morning Joseph,
Thank you so much for your review. We are glad to hear that you are enjoying your service with us. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
Promised to return call to get quote, never did. Inquiry for tv service, very nice but never followed thru. Very poor example of sloppy service on your part. Your help acts like they are doing you a big favor. Having to fill out these forms for terrible service isn't the answer.
Good afternoon Fred,
Thank you for your review and for taking my call today. I do understand with what happened, why you made that decision. I am quite pleased that I was able to help reduce your monthly rates though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Frequent outages and slow repair scheduling. Third party contractors Mediacom hires to do the service work seem to think it’s okay to smoke in my driveway during job. Your service sucks - what else can I say. Mediacom repair staff disrespectful.
Good Afternoon Clayton,
Thank you for your review. We do apologize for the situation that you had with the technician that came out for repairs. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 7, 2021
Thank you for calling and for being so understanding.
Original Review: Oct. 1, 2021
The major storm this summer brought down a tree that cut the power line. This fried my modem. Then Mediacom had their own outage in the middle of a sunny day that fried my router. I feel like this was deliberate sabotage since I have my own equipment and don't rent from you.
Good Afternoon Charmayne,
Thank you for your review and for taking my call today. I appreciate that you took the time to explain everything that happened. With the timing of how everything happened, I can understand were you are coming from. Our cable system is protected both at the pole and at the home with ground connection points that are designed to prevent this sort of thing from happening. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
We are unable to use TV in lower level. Technician says it's our TV which is not very old. The TV downstairs says low signal. TV upstairs is difficult to use because some of the channels in the 800s. The channels are hard to find. We are not getting the channels we asked for.
Good Morning Elizabeth,
Thank you for your review and for taking my call today. I'm sorry to hear that our tech wasn't able to resolve the issue, but I'm very happy to hear that you have figure out the problem. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Called because I needed to adjust service because of too high a bill. Trey the representative was able to make adjustments and did his job well and was very nice to work with, I wish all business dealings would go as well.
Good morning Larry,
Thank you so much for your review. I am so glad to hear you had such a good experience with our representative and that he was able to get your billing concerns resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
I like the speed and reliability. I don't like the price. I know mine will be going up about $30 in 3 months. Don't know if I can afford it then. My friend a few blocks away has had reliability problems. I haven't.
Good evening Sharri,
Thank you for your review and for taking my call. We talked about looking into the Emergency Broadband Benefit and other options for when the rate does increase. Anytime either you or your friends have service issues, please know that we are available 24 hours a day, 7 days a week and we are always happy to help. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
I received a new bill and noticed my monthly billing increased from 209.00 per month to 241.000 per month. I was told that is because my promotional rate expired my bill was now 241.00. I decided this was about 100 per month too much and am returning my equipment and ending my service effective this Thursday.
Good Morning Matt,
Thank you for your review and for taking my call this morning. I'm glad that I was able to offer you a better rate. I do apologize that we couldn't come to an agreement though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
I called to complain about buffering and WiFi signal dropping. While on the phone the tech diagnosed an old modem and arranged for a new one to be shipped. The new one works great although our iPads can’t connect to chromecast.
Good morning Curtis,
Thank you so much for your review. I do apologize about the internet issues you were experiencing but glad we were able to get you a new modem sent and that seems to have resolved most of the issues. In regard to the iPad and Chromecast, make sure they are on the same network but after that there is not much troubleshooting we can provide I do apologize. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
Your technician was very courteous and explained things easy enough to understand. And Being a former field engineer myself, I was pleased with the way he presented himself and his knowledge was very helpful. He immediately knew what I was talking about for a problem and went right to work to secure and new modem for me and everything checked out on very well.
Good morning Daniel,
Thank you so much for your review. I am so glad to hear that the technician was so courteous, informative and was able to quickly resolve your service issues. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Nov. 15, 2021
Situation was resolved.
Original Review: Oct. 1, 2021
Service has been sporadic the past 2 days, cust. Svc. is always good but my internet cut out over 14 times in past 2 days alone. So far download and upload speeds meet my needs when it's actually working.
Good Afternoon Jason,
Thank you for your review and for taking the time to talk with me today. We confirmed that the issues with your services have been resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Customer service was nice and helpful. Knew exactly what I was talking about in reference to the emergency broadband service. Added it to my account with no problem. She went over everything with me step by step to verify and make sure she had the correct information.
Good morning Cynthia,
Thank you so much for your review. I am so glad that you had such an excellent experience with our representative. We do strive for exceptional customer service and it seems like she was able to provide that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Dec. 2, 2021
Hi,
Original Review: Oct. 1, 2021
We have had connectivity issues since July. After a second tech came out after our initial call and first tech visit. He stated the problem, put in a work order and did his best to keep us functioning in the meantime. We were functional barely but happy knowing it'd get resolved. We waited, more loss of service, more connectivity issues(hard wired and wireless connection). Another 3 techs later another work order has been placed in hopes it'll be resolved. My wife is at risk of losing her work at home job and hotspoting off her iphone out back with 2 bars. I'm a long time customer but not happy currently. My entire neighborhood with Mediacom seems to be affected also, so best wishes. I'm not alone at least.
Reviewed Oct. 1, 2021
It took several techs to finally clean up the absolutely worst spiders nest of cable wires, from the last tenant. Even found a pet had chewed the wires. Outside was a mess as well upon moving in. Thanks to all customer service care team and techs.
Good morning John,
Thank you so much for your review. I do apologize about the service issues you had experienced and how long it took to resolve. I am glad things are working for you now though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
I used Mediacom as my Internet provider during my time in Rock Island. The monthly rate was very affordable, and the Internet speed was perfect! I can’t recommend Mediacom enough, especially if you need Internet for a good price and great speed.
Good morning David,
Thank you so much for your review. I am so glad to hear you are happy with the pricing and service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
The wiring was done on the bottom portion of the house and I thought it should have been under the easement to hide it and it don't seems to reach the rear of my house. Question; why should a tech support be on my billing? I don't need a tech support at $10.00 a month.
Good Morning Chester,
Thank you for your review and for taking my call this morning. I'm glad that we were able to remove the tech support charge. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
The process to upgrade my service was very easy, the representative was very knowledgeable and the pricing was surprisingly competitive. Thus far I am happy with the increased internet speeds and reliability. I would recommend Mediacom as an internet provider for this area.
Good morning Michael,
Thank you so much for your review. We are so happy that you had such a good experience with the representative and the upgrade process. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: Oct. 1, 2021
I keep getting knocked off the internet. Will be connected just fine and get knocked off. Try to resign in and get “wrong password” message when it is not! Very frustrating. Glad this is only seasonal residence. TV cable box also need reset too often
Good afternoon Arlene,
Thank you for posting your review and for taking my call today. During our call, we confirmed that after the last tech visit, you have been problem free. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Hi, whoever installed the Mediacom box did a wonderful job. I wasn't there at the time of install, my brother was, but the Mediacom installer did a fantastic job with the wiring. I was pleasantly surprised when I came home. I just asked he do it in whatever way looked the nicest, turned out perfect.
Good morning Christopher,
Thank you so much for your review. I am so glad to hear the technician did such a great job for you on the install. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
Everything's been great with Mediacom. So far, the quality's been so good. It's a lot better than what I had. Also, the technician who came to install was fantastic.
Good morning James,
Thank you so much for your review. I am so glad to hear your experience with the technician was so good as well as our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 30, 2021
Mediacom is pretty good most of the time. The only thing is down here is we have hurricanes and when we do, that'll take out stuff. Sometimes it's really hard. But the customer service is really good. I can call and they have one of those machines that sends information to you, it's very nice. Also, everybody that I've talked to has always been nice to me. When I have a complaint, I'll call them to see if they can help me and they're always willing to help me. We don't have anybody that we can call direct, though. There's just only one over in Robertsdale.
Good morning Shirley,
Thank you so much for your review. I am so glad your experience with our company is so positive. I do apologize about down time during the hurricanes as well as not having a direct line to talk to. We do have our stores be a walk in service and don't want them trying to work on the phone as well as with the people in the location. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 29, 2021
We can't get the NBC channel on Mediacom so I had to put an additional app and pay an additional fee. But other than that, Mediacom's service is good and they've handled any issues quite well.
Good morning Richard,
Thank you so much for your review. I do apologize about the inconvenience with having to get an app for NBC. I am glad though that you are happy with the service otherwise. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 28, 2021
I spoke with their rep a few weeks ago to update my card number and once I got in there, all I had to do was just tell them my new card number. Also, the rep was very pleasant and helpful.
Good morning Juanita,
Thank you so much for your review. I am so glad that your experience was so great with updating your card information as well as the representative providing such good service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 27, 2021
We had a couple of outages that lasted a couple of days, which happens when storms happen. They got the service back on as soon as possible but they said that they would give us a discount on the days that we missed and I never got one. Then, I moved away and I recently disconnected my service. But I got a bill for October so I questioned how far along the line are they with my disconnection. I'm supposed to get a $21 payback because I didn't send a check the whole month but they sent me a bill for the next billing period.
Good morning Tracey,
Thank you so much for your review as well as taking my call today. We did discuss the status of your account as well as the refund. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 26, 2021
I like Mediacom and I enjoyed their service very well.
Good morning Linda,
Thank you so much for your review. I am glad you enjoy our service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 25, 2021
No trouble with outages. When tested, speeds consistently higher than advertised. Only one person using the service. Typically have two devices connected; phone and laptop. No lag or trouble with streaming. Signal in living room and reaches all first floor (1100 square feet) and into basement without difficulty.
Good morning Cindy,
Thank you so much for your review. I am so glad to hear that our services are working so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 24, 2021
Most of the people at Mediacom very knowledgeable and if they don’t know they will find someone that does, their customer service people are very nice and they will work with you anyway they can. They are one of the best internet services that most people use and they have decent rates for their internet pricing for the service they provide. I would.
Good morning Christine,
Thank you so much for the excellent review. We strive to provide exceptional customer service and I am glad we were able to provide that to you as well as enjoying the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 23, 2021
The installation of my Mediacom was pretty good. About the time that we had to have it installed we had the doggone hurricane so it took a little bit of time, but we finally worked through it, so it’s all right. We're doing pretty well with the service.
Good afternoon Roxanne,
Thank you so much for your review. I do apologize about the timing of your install. I am glad to hear things are working well for you though. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 22, 2021
The sales teams did all that they could do, but the problem is the outages. I'm having problems with my Wi-Fi. When I'm using YouTube, it's always buffering too much. My Wi-Fi works okay most of the time, but I don't know if it’s because my TV's so old that it doesn't have enough memory for the buffering. Mediacom wants me to put in their modem. But I bought a really good modem, which is 300 gigs plus. I was gonna call Mediacom because my Wi-Fi was really slow on my laptop. But on my regular desktop, which is wire feed straight into the modem, it was blazing. So I reinstalled my Windows on my laptop and now it's back to normal.
Good morning Eric,
Thank you so much for your review. I do apologize for the intermittency on the Wi-Fi service, unfortunately we cannot guarantee Wi-Fi speeds. I am glad to hear that your hard-line service is working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 22, 2021
Cannot get any ABC & affiliates here since last December on the Mediacom TV side.. Internet has been ok for several years. Use streaming for movies & older programs. Cannot think of anything else to put in that is relevant.
Reviewed Sept. 19, 2021
You recently raised the price per month which is fine I know why. But ever since my internet has been inconsistent and pretty laggy. I don't know if my plan was downgraded but it certainly shouldn't have considering I pay more now.
Reviewed Sept. 18, 2021
Mediacom Cable was good service. They would try to work with me as fast as they could to get someone out to look at my problem. It was respectful service and courteous. And the worker that came out to troubleshoot and find my problem was very decent and down-to-earth. My bill is supposed to go up to 100 bucks after the first year, but I would like to see it dropped around $75 again. It's getting pretty spendy because I do not use the internet all that often. I don't use it like commercial people. I just use it to search for parts or stuff like that.
I'm sure they're within reason with their competitors as far as money or the price. However, they're getting a little spendy on my end because I'm on Social Security Disability on my eyesight. They need to take that into consideration as far as the customers. The ones who can afford it, charge them more. The ones who can't, charge them less. It's either that or the CEO, he doesn't have to make billions of dollars every year either. He can give and take a bit, too. They should try to lower their rates. And I know they need so much to work on, but there's got to be other ways to cut corners rather than charging the customers. They would get more customers coming their way if their rates are more reasonable.
Good afternoon Mark,
Thank you for taking my call today and for your review. I'm very pleased that we were able to come up with a better plan for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 17, 2021
Mediacom has been very attentive to what kind of service that we needed. We had to have our phone as well as our internet moved. And they were on time with all of our service account changes. I had a concern. I didn't realize that my telephone line with this service is Voice over IP, so we thought our phone wasn't working. But when I called, the representative walked me through how to hook up my phone to my modem. And it worked correctly. They took care of that issue very quickly and professionally.
Good afternoon Mara,
Thank you so much for your review. I am so glad to hear that you have received such good service with us. I do apologize for the phone service not being explained properly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 16, 2021
Mediacom's help page is what I've been using the most. It has got me through all things I needed to get through.
Good Afternoon Steven,
Thank you for your review. I'd glad that our support site was able to help answer your questions. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 15, 2021
I don't know how in the world I'm paying $82 a month. That's expensive. It may be because I'm paying late charges. And here's an issue that I've been running with the entire time since I got hooked up. The first month bill was late as far as coming to me because I get paper, not internet. And I was coming into the second month that it was due. So, I've been behind this entire time since I've been a customer. I'm on a fixed income. So, unfortunately, I never get an extra 80 bucks to pump into that so that I can get it caught up. When they send me the disconnection notice, they don't distinguish. They say what the notice says, that "You risk interruption of service 24 days from the date of this notice."
So, I assume that it just means shut it off. I didn't realize that they supposedly distinguish between a hard shut-off and a soft shut-off and that was the excuse that the customer service rep gave me about why my service was interrupted, because it was a soft shut-off. I said, "Well, even so, it does not distinguish between which kind of shut off I'm getting on that notice." And without an actual date, except for 24 days from the date of this notice, which is September 29th, the last I knew. So, that's when I thought that my service would be interrupted.
So, I called there and I was so angry about the way that I was talked to. I have sat here and stewed on it for days because I'm going to go ahead and pay the bill, but I thought about taking my business elsewhere simply because I feel so unimportant to Mediacom. This very same thing happened to me last month and my service was interrupted. It happened 3:00 or 4:00 in the morning and I talked to a technician and they explained to me that the service had been interrupted, but she went ahead and turned it back on because of that notice issue and the date, then I went ahead and paid it, just like I said I would.
The very same thing happened to me again this month. And they take the hard nose with me about when the payment is getting made. So, it interrupts my service for a week until I get paid on the 29th. I'm sitting here paying 80-some dollars a month for internet that I struggled to afford as is, then I get my service interrupted for seven days out of the month anyway. So, I was a bit distraught about that. I was gonna start trying to pay an extra 20 a month on it so that I could possibly get it caught up. Other than that, the quality of the internet is always good and that's the reason I have always stayed with Mediacom.
Good evening Ty,
Thank you for taking my call today. I appreciate that you took the time to go over all of your concerns with me and I'm glad that we were able to place you on a new plan. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 14, 2021
Mediacom is great. We use their services for family time. They're a good company to go with.
Good afternoon Whitney,
Thank you so much for your excellent review. I am glad to hear that you are enjoying our service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 13, 2021
I have a package of phone, TV, and computer with Mediacom. Particularly with the computer, I've had a number of problems, coupled with the TV. For the most part, they've been able to fix my issues. The TV one had something to do with losing the sound and then the picture. Also, the service has gotten better. Before this year, there have been extremely long waits for them to do whatever was necessary. Other than that, I prefer the high speed.
Good evening Jean,
Thank you so much for your review as well as taking my call tonight. I do apologize about the previous service issue but you did confirm with me all Mediacom services are working currently. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 12, 2021
I had full services with Mediacom but I canceled them. The service was very good and I didn't have any problems with it. If it was down for a few days, they would reimburse me. I only have internet at this time and we use it mostly to stream on TV and for phone and games for the kids.
Good afternoon Gwanda,
Thank you so much for your review. We strive for excellent service and it seems like you have been provided that. I am glad that if the service was down we were able to get it working as well as compensate you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 11, 2021
We could not get a signal. Made a phone call to Mediacom. Brought in the cable box. Got a newer cable box. Then Mediacom said that they would send a technician to look at the wiring out on the pole. Now we have cable again.
Good Afternoon Kimberly,
Thank you for the excellent review! Sorry about the issues you've had. It's great to hear we got them resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 11, 2021
The rep from Mediacom was good the other day when I called. I've been paying $184 and it went up to 207. I told him I couldn't afford that. I'm on a fixed income so he said he would see what he could do. He got it down to 173. If I've ever had anything happen, the reps from Mediacom always come out and fix it or tell me what to do, like to unplug to restart the phone.
Good afternoon Shirley,
Thank you so much for your review. I am glad we were able to get you into a new promotion to lower the bill back down. Also glad we are able to get your service issues resolved quickly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 10, 2021
I have the internet with Mediacom and the quality is good. It has been a great experience.
Good afternoon Jesse,
Thank you so much for your review. I am so glad to hear you are having such a good experience with our service and company overall. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 9, 2021
I have internet with Mediacom and a Roku. I don't have any issues with them, so that’s a good thing. All the people that I’ve talked to have been very nice and helpful, and they resolve my issues.
Good afternoon Collette,
Thank you so much for your review. I am so glad to hear you have had such a good experience with our company. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 8, 2021
I have the internet service, and it's good. I like it, and I'm satisfied.
Good morning Melven,
Thank you so much for your review. I am glad to hear that you are enjoying the internet service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 7, 2021
It costs you nothing for my data usage but you still choose to monitor that usage so you can charge me for every 50GBs I go over my allotted data amount. When I get a credit to my account, you guys charge an ”Electronic Change Charge” of $2.00 just because you can. Your sales rep said I would be locked in at my first rate year and yet here we are at $80/mo; $15/mo over my first year rate of $65. My internet is spotty most days and I know it’s you and not me since my neighbors across the street haven’t had internet IN WEEKS. I can’t wait to leave you and go to RACE since at this point Mediacom has not been worth the money and has only proven to be trying to milk their customers as much as they can with data usage monitoring and stupid service charges. RACE by HP is gonna give you a run for your business since clearly there is a market of unhappy Mediacom customers here in the High Desert.
Good afternoon Michaela,
Thank you so much for your review. I apologize you have had an issue with your billing. We have been trying to contact you to try to see what we can do to help with both your services and billing, but we haven't been able to reach you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 6, 2021
Asked about adding packages and what was stated didn't understand exact reason why. The Representative explained. However I was still not thoroughly understanding reason and/or cost. Was going to jump my bill to more than two hundred dollars. Is not in my budget.. would like better rates for add ons such as kids tv, etc.
Good morning Patricia,
Thank you so much for your review. I do apologize about the billing and service issue concerns. You did confirm with me today that things are well other than your remote, which we have a new one going out to you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 6, 2021
Called numerous times, given wrong info on modem/router needed due to Mediacom upgrade for my wifi to work properly. Also after 1 yr my wifi bill went up $30. They upgraded my gigs without asking me so my bill went from $59 to $89.
Good Evening Karen,
Thank you for your review and for taking my call today. I do appreciate that you took time to explain what happened. I'm glad that we were able to get you on a new promotion. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com