Mediacom Cable Reviews

We have cable TV and computer service through Mediacom. I moved from Long Island and we did not have a good experience there. Mediacom has been okay here. A lot of people complain about them, but I haven't had too much to complain about. The only thing is there seems to be a skip. I watch Fox News a lot, and over the last two weeks or so, it blanks out every couple of minutes. You miss the seconds here or there. It's only on that channel. Also, they're very expensive.

I have internet service through Mediacom and the quality of service is very good.

Mediacom had the best service and a better rate, so I went with them. Their rates have since gone up but just the service and the quality of service is very good. At one point, they told me that a promotion had expired and I had told them that I didn't want to sign up for any promotions at the beginning. So, I didn't want any surprises. It would be nice if they just had a flat rate instead of promotions because it'd be quite a shock when you were used to one price and then all of a sudden, your bill would go up to $30.

We certainly had our stretch where things weren't so good with Mediacom. I went through years of horrible service and with very limited response from them. They would sometimes cursory send out people and then you have to jump through hoops, and they finally send somebody to really no avail. They do their best to try to deflect any issues if they can. That's business. But we had constant dropouts on the internet service. We're paying for a 200-megabyte system and barely getting five or six. I told them that if they were not going to give me 200 and would give me five, they should just charge me 2% of the bill. I had to be extremely persistent before they finally came up and found the problems that they had up there, which were problems of their own making. They found some horrible errors in their installation upon the pole. After repeated calls and visits, they finally got all that corrected. We had their cable way back when, but that was so ridiculously horrible that we had to drop them. But they've gotten things a lot better and as of right now.

I've had Mediacom for the last three years. Their prices are reasonable compared to most of the other competitors. They have the fiber optic, which is great. However, they're ridiculously priced. I had moved to a different area about 80 miles away. In the condo I lived in before had a dish and the only reason I wanted it at that time was that I needed it for when there was a storm. But it went out every time there was a storm. Right now I just have the internet because I'm trying to save. But it would be great if they had a decent package that had internet with basic TV.

Went to turn in my cable box and cancel my cable tv subscription. Was told that I had 2 boxes on my account. I have never had 2 boxes, only ever had one tv hooked up. Was told by rep at local office that I had no recourse and would have to pay for the box. Called customer service and was told that they may investigate. When I then discovered that for a long time I had been charged extra for the box the customer service agent actually told me it's my fault for not studying my bill each month. (I have been on auto payment for a long time.) Was further told that even IF the investigation found in my favor that I would only be refunded 6 months worth of payments.

The speeds with Mediacom are good and I've had no problems yet. My kids use the wifi for video games and I use it for Netflix and streaming videos and YouTube for my younger kids.

I got my Mediacom internet upgraded. I did the installation myself. They did the initial install. They were very professional. Everything was good. As far as where the location is, the internet goes out probably once or twice a month. They've been nice, so they're competent.

I got Mediacom and I felt comfortable with the person who came to install. But I got devices on the internet that I checked like my Nest, and it says offline. It's been off for two days.

Mediacom has good customer service. They were helpful. They did their job. The internet seems fine. I got the lowest one possible, so I can use my own router that I already had, and it seems to do a good enough job. The one time I asked for a tech to come out, they came out pretty fast, which was nice. He got my problem taken care of, and he was great. From what I understand, the price is gonna go way up after my first year though and I think AT&T and CenturyLink are starting to offer fiber optics in the area for a better price.

The gentleman that came out was really nice and courteous. He installed the XTream box and I'm enjoying it very much. The cost is a little high but I manage.

I have cable and internet with Mediacom. I just discontinued our phone because we never use our house phone. I used it once in eight years and that was to find my cell phone. I have my grandkids here Monday through Friday. They use the internet for their tablets, Netflix and Hulu, and I use it every day. It's been great. The techs have been able to help me and they've been out within a day anytime I've ever had a problem. They always tell me to try something out first and before I call them, I always do. It always seems to fix the problem. So, they've gone above and beyond.

Mediacom is the regional provider for standard cable and internet services here without going through AT&T satellite dishes or other satellite formats. Everybody was fine. The installers were social enough and explained what they were doing. They cleaned up after themselves. Sometimes, installers leave stuff behind. It was a pleasant experience and I tend to talk to everybody anyway if I'm around because I'm always curious of what they're actually doing.

Mediacom has better internet speed than what we had when we were on vacation.

Mediacom had faster internet. But there were drop-offs and stuff once in a while. So, it’s satisfactory.

OK: Some difficulties due to misunderstood installation instructions, ironed out with the help of folks at the Mediacom office on Ingersoll Ave. in Des Moines.

I got my internet from Mediacom. They were cheaper and they're good.

My internet service is very fast and reliable. Extremely happy with it. However, the advertised plan of 4000GB is deceiving. I was under the assumption that if I as long as I stayed under the advertised data cap I was good, so I planned and implemented my home security system cameras accordingly. I was tagged and admonished for uploads (cloud based video storage) of more that 99.5% of all users. Your caveat of 'affecting other users on the node could result in data throttling' even though I was well under the advertised limits is deceitful.

Mediacom was the only thing in my area that offered a gigabyte. The installation went perfectly fine. The installers did what they had to do and it was quick. The service could be a little bit faster at times, but I don't have any complaints. I paid for a gigabyte of internet. Sometimes, I’ve dropped about 400 megabytes a second. It’s still fast but nobody ever gets the full gigabyte. Also, the Mediacom routers couldn't support what they were given to support. I spoke with customer service a couple of times and they helped me get through it. They got it fixed and got my internet back online. So, I was all cool.

We had Mediacom shut off their cable service. But when they did that, they accidentally shut off the internet. So, they got all that done. We did the internet from my phone and then it went out because the box was bad. Their technician replaced the box on Monday and they got the internet service up and running.

Mediacom is the only option other than satellite TV in our neighborhood. We had been having internet issues. But it has been resolved. When I call in for an issue, it's a little difficult because I get an automated thing that I have to go through. Then I only get to speak with a rep until down the line after I go through the automated service. Other than that, their reps handled the account well as far as the service.

Mediacom got me hooked up to cable and everything without problems. Sometimes, the Wi-Fi and internet goes out, but most of the time, the service is good. When I call someone to come out to look at the internet and cable, they do an awesome job and they know what they are doing. Mediacom has great customer service.

I ordered Xtream internet from Mediacom and the installation was okay.

I have my internet with Mediacom. I use it for streaming TV shows and Netflix on tablets and phones. The router died this year but that was a quick fix. It was mailed within a couple of days, and it was good because it works.

Every experience I've had with Mediacom has been really good. Every time I've ever called for service, they've been more than helpful in scheduling it when I could be there. Their representatives are friendly. If only sometimes they could change their lineup. I would prefer a lot more sports channels. But other than that, I'm satisfied with them. I would recommend them.

We've been pleased with Mediacom. It's always been good with their customer service team. We have a little trouble with our connections out here sometimes but their customer service has always been pretty nice.

The guy dropped the stuff off and installed most of the system. Then I plugged the stuff in inside my house. Every once in a while, I have to reboot the modem. They actually replaced the modem with a different type about six months ago. But their service has been great. Everybody that I've talked to has been helpful.

I got Mediacom mainly so we could use it for our tablets and Roku TV and do our banking. I have had to reset it a couple times but Mediacom is great. The tech was very nice and explained things to us.

The first few months were fantastic. In between, I had three or four months where there was an issue getting things ironed out and finding where the problem was. There was something scrambled in the green box down inside my ground. This one guy found it then he sent an order and they fixed it. It is pretty good. Usually, when I call, within three days, there's somebody out here. The technicians are as nice as they can be. They are very well-mannered.

I wish the customer service know more. The frontline needs to take a lot more training or at least give access to somebody that can do it. The only way I can get my problems resolved is when I can get a technician on the phone. Other than that, I like Mediacom. They're a lot expensive for what they offer compared to other companies but they're more dependable. They don't go out as much as the other ones do.

Mediacom was more reasonable with pricing compared to others around the time when the pandemic started and installation was excellent. It was good service and quick. The gentleman was very nice as well. I have kids that go to school and we have speedy internet. Got to love it.

I have everything but the phone. I know there are other services, but to me, I don't think there's any other service but Mediacom. They're very good and they've always been very kind to me. I’d recommend them to anybody.

I worked on the media ad side of Mediacom and they offered great prices to their employees. When I left the company, I kept the service and it has been easy to pay the bills. It's a reliable internet service that meets all my needs. The first problem I had was last month when the winter weather hit and I was without service. I called on a Monday and the gentleman I spoke with told me to expect the techs between this time and that time the following day. They never showed up so I called to see what the deal was. I was told that so and so never made the appointment and that the nearest their techs could get out is Thursday. So last month, I had a week without service. I called Mediacom today to see if they would be willing to do the right thing and knock $25 off my bill. Mediacom was receptive and helpful. For convenience and price, I would definitely recommend them.

We use Mediacom's internet service for watching TV and getting on Zoom. We've had a little bit of a sketchy connection over the past couple of weeks but we got it resolved. Mediacom has been good. They take care of you when you call when you have issues and they seem to be prompt about sending someone out if you need them to do that.

Mediacom's service has been, so far. My interactions with the reps have been good too.

We've had good customer service from Mediacom.

Mediacom could be a good company. They really can but they have a few issues that ruin it. Speed: My internet is fast I can’t complain. Probably the fastest out of anyone I know. Connectivity: I have everything in my house hard wired with Ethernet cords and I still get constant rubberbanding, disconnects, and outages. I have called in and they just say “Have you restarted your modem?” Lol yes I have. After that they say something like “Wow your signal looks great. We have to send a technician out." The technician is always the same here in Polk city Iowa and he threatens us. He comes out and says before even looking at anything “Your internet is fine. You need to not call again because they dock our pay and I’m going to start charging you”. Ok so you don’t want to do your job right?

I haven’t had too much problem with Mediacom. They're cheaper and the service has been all right.

We've been in Florida for six years. We've had Mediacom for a while then we discontinued 'cause we went to something else. It was a satellite then we got tired of that. We went back to Mediacom and we have our telephone, television, and internet with them. For some reason, we're not getting good signals in the area we're at, no matter which service is taking care of us. Something could be better. When they come and fix the problems, sometimes it could last for a good couple of years without problems or the problem could come back in six weeks. Some problems we've had where they came back within two weeks were something wasn't right. Still, I'm so happy with the service. It's been good. The customer service representatives are great as well.

I thought the issue I was having was fixed a couple of times until the last gentleman came out. He checked a bunch of houses in my neighborhood and said they all had the same problem. He told me two other houses in his area were experiencing the same main problem. There was a main issue somewhere and he said they were working on it. They fixed it and since then, I haven't had any problems so I'm very happy with them. Also, they’re courteous and helpful with everything else. I appreciate Mediacom does a good job.

I've been with Mediacom for 20 years, if not, more than that and they keep raising my bill, which we're not very happy about. We have the one above the basic packet for our phone and internet and our bill was supposed to be in $206 last month. I had to downgrade my packet, so they went down to $181 again. If they raise it again, I'm gonna have everything but the internet and phone shut off. I lost a lot of my channels already.

We thought Mediacom was the best out of the two that we have here to go with. We went with them and the internet service is fast. We're very happy. Our grandkids come here after school a lot. They get online and play their little games on their phones or Xbox. It's been out a couple times but it was not very long before they had it back on.

We got internet and phone service with Mediacom and they had trouble with installation. They could not get all the phones to ring because they were land phones. It didn't have any power to do that and they said they would have to put it in a new inverter. I had a friend who came, and in five minutes, he had it fixed. Now, my phones ring. Also, I don't have any problem with Mediacom's service, but I'm still paying the price I was before I switched. Mediacom was going to be cheaper, but then I didn't read the fine print and it went up. Still, I'm satisfied with it at this point, unless something comes out cheaper.

I had Mediacom once before and they always treated me right. They gave super-good service. The first time I called, they were so polite. Every time I have called, they were nice. They helped me get my situation solved quickly. No beating around the bush about it. I’d recommend Mediacom to family ‘cause they're good people.

The reps are always good. I had Mediacom before, and I've never had any issues, so it was my first choice. I already had my own modem and when they came out to install, it was a two-minute thing.

Everything's fine with Mediacom. I enjoyed working with their reps. They took care of everything, took a little over an hour and a half and they were off. I had Mediacom 22 years ago. I left them because they kept lying to me. But now, they're great. So far, everybody's told me the truth and took care of what they said they would do.

The customer service team was great. We also had two techs come to our house. The first one was not necessarily my favorite, but the second one fixed all of the issues we had with the first and everything's great the way it is.

Their customer service has been good. I don't have any issues. I just wish it could be cheaper though.

I’ve been with Mediacom 20-something years and I have the cable and internet. When they locally had a store here, they had a special for $89 a month. I could get unlimited channels, internet, and phone, and it would never go up. My wife was paying the bills for a period of time, and I realized, it had gone up to $140. I have been disappointed in that. When I called Mediacom, they said, “We'd never had a program like that.” I paid the checks for a long time, so I know they did. Finally, the local repairman gave me somebody’s name at Valdosta, Georgia, which is an hour from here. I live in a small town in South Georgia. While I was over there, they said, “Yeah, we do remember that. Your fees are the same. They just gone up on taxes.” I felt from $89 to $140, that’s a lot of taxes.

We love Mediacom. Five years ago, they needed work. They were going through a transition but they came out the other side really strong. Their customer service people on the phone need a little more training because they make mistakes but that's nothing unusual. When there's a problem, they fix it. When their crew comes up to my house, they’re utmost respectful. They take time to explain which I find very good ‘cause I’m into tech myself. We've had minor problems with some digital signaling but it happens. We recently had a small problem with our internet glitching out during the weather but it seems it straightened itself out after the storm subsided. We’ve been with Mediacom since 2009 and we advise our neighbors to go from where they are to Mediacom. I tell them, “Where else can you go and get this level of speed for the amount that I’m paying?”

We have internet and TV with Mediacom and I've been very pleased. We recently had an issue and I talked to the representative. We were out for a while because of the hurricane. The rep and I tried to work it out, but couldn’t. She made an appointment, the guy showed up the next day, and got it fixed. The representatives did a good job.

I have cable and phone and it's good service. Also, their reps help me if I need help.

We have cable, internet and phone and so far, it’s good when it’s working. We've had to have our box replaced and we’re on our third now. Still, Mediacom doesn't have as many outages, and they're not as expensive as the other guys. They usually get things taken care of quickly too.

Fast easy service. Lost service due to weather and was fixed right away and bill adjusted. I would recommend it to anyone looking for a fast iij internet service in a rural or suburban area. Great internet service for me and my family. Use streaming and lots of gaming too.

We've had Mediacom for 20-some years. The service is good and dependable. But on the billing side, it's a little steep. I was going through financial experiences and my resources were very limited. So I cut-off my home phone and cable and kept just my internet service. Then they doubled the price of internet service. I could not understand that. That's their practice and there's nothing you can do about it. I don't expect anything for free and I believe in fair trade. I'm purchasing their product but I still believe in right and wrong as far as treating people respectively. If somebody explained it to me and gave me a good reason, I might not like it but it would've made sense for me. I have been shopping around to get a new provider because that has left a sour taste with me. If there was somebody I felt comfortable with, I would have left Mediacom in a heartbeat. If they could at least curtail a little bit on the billing side, that would be helpful.

Mediacom's reps were respectful. I got internet and phone service from them and so far, I haven't had any problems.

Technician was great and very helpful. Would like to see a better price for my services, may have to stop tv services because of price! Been a customer since 1984 and I pay way too much for TV services! The technician tried finding ways to help in that area but nothing available. Will have old style antenna installed and go back to old style tv.

Mediacom has better service than anyone around me. But every time I get them hooked up, it's always a third party that does it and they need more training. I always have to call a tech to do the installation properly. Also, I wish they had higher speeds or a better package deal.

I got upside down on paying by due dates, finally able to catch up, I called for exact balance to pay. I mentioned how much cable, etc is and the representative suggested a promotional deal and I ended up saving money each month for a year; I'll take it! Thank you.

Your man diagnosed the problem and had a new cable installed. We have not been to the house since, so we do not know if it solved the problem, whether now we have a strong signal throughout the house. We were disappointed that Mediacom did not notify us when the install would be so that we could notify our neighbors who got concerned when they saw someone digging in our yard.

The technician came and replaced the connector in the back of the modem and checked the area outside for ice around it. He was very friendly and got the job done in little time. Thank you for your help with this issue.

Installation appointment was processed in two days. Courtesy install tech was polite, knowledgeable and extremely fast. Finding a real person phone number was difficult but when I did, the first person I talked to could answer my billing question right away. Excellent!!!!

My computer was running slow which was a huge concern because I work from home and there was a possible 9-12 inches of snow on the way. We spoke to Misty x **. She gave very good advice, checked our data usage and took the time to have some personal conversation. I have called Mediacom before and dealt with reps that were very unsure, put me on hold several times and then was disconnected from conversation. It took over one hour and my problem was not resolved. It was nice to speak with Misty who seemed to take a genuine interest in resolving my issue and did not put me on hold one time! I really appreciated speaking with her and hope next time I call that I am lucky enough to get connected to her.

I called the tech department after my internet was out for a day. The representative changed my wifi password and restored my internet service quickly over the phone. A few days later I called because my caller id was not working on my landline. I called and the representative restored my caller id right on the phone. They were so nice and helpful and fixed my problems.

The picture on cable TV was either breaking up or there was no picture with the message that the TV was "searching" for a signal. This went on intermittently for a WEEK. I called a couple times to hear a message that repairmen were in the area because several customers reported this. Twice I talked to a person and we tried several attempts to fix it. FINALLY I was told that it was a problem with men putting in new lines.

We are supposed to be getting 1000mb service and we're nowhere near that and our service lags and cuts in and out. It'd be nice to have 1000mb service since I'm paying 70ish bucks a month so since no one wants to come fix the issue I've been looking for another internet provider.

The service person was very nice and helpful but as usual it worked fine when he was here but a hour after he left the internet would go out and back in and sometimes it would be out for 15 minutes at a time. It seems to be getting better after 3 weeks of it messing up. Thought at first it was the new cable modem I bought a couple months ago so had the old one hooked back up and it done the same thing.

I got a great introductory price but of course when that expired the price tripled. If you can get new customers with $20 month you can keep more with something more in that neighborhood of price. Your service is spotty at my location so you are not overly competitive with other providers. Do try to keep me with better long term prices. I call twice a year to make sure I'm getting the best price but you limit the deals they can give me.

Went to Springfield office to trade out modem and called to have it activated. First attempt was unsuccessful and called a second time and issue was resolved. New modem seems to have fixed the problem. Having to call a second time for modem activation prevented a “very happy” score.

The customer service representatives are nice, but the actual internet service sucks. It's been out for the past three weeks. I called them about three times and they're coming today to fix it supposedly. One other thing that I noticed is that the price went up randomly. Aside from the past three weeks, they've been good. I loved it for the past year. When it's working, I get good service.

They called me promptly when arrived and told me that they were to investigate outside first before entering my home. They worked quietly and resolved the issue quickly. They were respectful and polite. They also wore face masks, keep 6 feet away and when entering and exiting wore shoe covers.

The technician was very professional, courteous, and extremely thorough. He took the time, made sure the little things were done. Like programming remotes, hiding the lines and explaining the features of the remote. He was a pleasure to deal with.

We were charged for exceeding our monthly allotment for data, so I called to see how to correct that. The representative I talked to was very helpful and was able to handle our upgrade easily. She did a very good job!

I called because our bill went from 182.00 to 220.00 and the lady said it would be higher next month...Our service continually does not work each day! And now they are raising the price when it continually does not work.

She was so helpful and nice, very clear in how she was helping me find the channel. Have always been Comcast customers and you guys always so much more helpful and nice. Thank you for your service, we are trying to learn the service.

My technician was very friendly and knowledgeable about his job. It’s very refreshing to have a I service call that’s none stressful. I’m also pleased with the short wait time for a appointment. I will certainly continue using Mediacom and will definitely recommend you to all of my friends and coworkers.

The people that I spoke with were helpful. The problem was when I was put on hold, I would be disconnected. This happen four times. On the fifth phone call I started the conversation by saying that I have been cut off four times, and if it happens again, you call ME back and gave my number. I have another appointment on the 9th. The package we signed up for does not allow me to view some of the channels I was supposed to get. We are also adding a second TV. The person that came out the first time was very nice and helpful. Looking forward to getting it all worked out.

I was gonna change because Mediacom was going up so high, and then I found out I couldn't get a TV that I need because it was something like DirecTV. I wasn't interested in that. I've been with AT&T for 50 years, and I had Mediacom until their price went up about $50. Other than that, I love Mediacom. I really enjoy it. But then, when I looked it up and had like $50 raise, I said, "Wait a minute. I might as well go with one company, AT&T." But they weren't doing what I wanted either. I found out that AT&T doesn't come out and install, so I'm stuck with Mediacom.

Upgraded my wifi for less than $10. Unfortunately the modem that was sent didn't work so Mediacom tech support came and replaced it. That one went out as well so they credited me for the time I didn't have wifi and fixed it immediately the following Monday within 20 minutes. Very nice, cordial and fast working people.

Mediacom is the only internet I can have here other than dial-up. When our box went bad, the reps replaced it and that went great. We use the internet for everything and I enjoy all the TV that I have. I like being able to record it so I don't have to watch commercials. I have a magicJack and our cellphone so I hardly ever use the phone. But it was cheaper to bundle it all together at the time.

Not enough variety in shows. Too much sports, too much reality show. Sound keeps fading in and out. NEED AN OLD TIME GOSPEL MUSIC STATION AND MORE FREE MOVIES. SOME OF THE REALITY SHOWS ARE RIDICULOUS LIKE LIFE BELOW ZERO

I received an email stating that there would be a credit on the bill since we can't get ABC. There was a $4.50 credit but the local channel surcharge went up $4.29, leaving a net credit of 29 cents. There was no mention in the email that the surcharge would go up, and it's ridiculous that it did while we still don't have ABC.

I called on a Sunday evening. The lady that assisted me was outstanding. I believe her name was Ashley, but I'm not 100% sure. She reviewed my account and history. She listened to me and was very friendly and helpful. Every company needs more agents like her. A+++++ Service!!!

When we made our initial contact with a Mediacom representative we explained we would need Ethernet service on both floors. We were told this would not be a problem and that I could connect my own router in my office to provide Ethernet there. A tech support person later told me that connecting my own router would conflict with the Xtreme TIVO and that I would have to run a long Ethernet cable up the stairway -- a safety hazard at the very least. I don't know who to believe but obviously one person is not telling me the truth. I'm unhappy with this treatment! And I still need Ethernet in my office and don't have it yet.

You crank it up to get new people but take no consideration to your people that have been with you for a very long time. I have seen some improvements with service but they are not up to date as others.

Due to a recent internet upgrade at my apartment complex, my Tivo "went on vacation" and was not connecting to the network. The young man who came to fix the problem was very nice and helpful and had me back up in no time. I also appreciated that he was wearing a mask when he arrived. These days that's unfortunately a necessity.

This month my service was cut off for non payment. Every month except for this one I receive a pass due notice. I have set up payment on my credit card but Mediacom system ignore the fact that they have the information and bills me pass due. I am not a happy customer.

I had a very understanding person helping me. He appreciated the fact that we have been Mediacom customers since 1978. He found the best deal out there for me. It is still more than we can afford being on a fixed income but I have to take it for now. Our children think we should be able to do better with a different company. We will look into it.

Just started service and since day one I have had issues. Had to end up buying my own router and still having issues. When I call in they always say there is something wrong with the service and want to send people out to the house all the time

We have had an awesome experience so far, and we’re really only a month into having Mediacom! We don’t have to worry about buffering while watching videos, which is great by itself! We have the Internet 300 plan, and we have more than enough data to do our streaming! This also our first time doing full streaming, so Mediacom has made it a breeze for us starting off! 10/10 I would recommend Mediacom to all my friends!

I was not able to use my Netflix. The gentleman that I was connected to was very patient, helpful, and had my Netflix on in a reasonable amount of time. I would however like to see a decrease in my monthly bill. It was not supposed to go up and it went up almost $10.

Faster than ATT. Just wish that speed was consistent all day long. Glad I switched from ATT. I knew ATT would not increase Uverse speed because they were focused on 5G cellular, so I switched. Glad they are in my neighborhood.

Technician was amazing, very knowledgeable and helpful. There was considerable work necessary to bring new construction cable to home, he stayed many hours and then obtained special heavy duty wiring for the long run down street to make sure service was correctly operating

The Mediacom remote that was sent to us would not work properly. The technician fixed it in less than 2 minutes. Originally the tv would turn on and control the volume, but the channels would not change. It is now working properly.

I have been without TiVo for over a week, I can't get on demand or Netflix. A few weeks ago they made me exchange my modem, and it still doesn't work correctly. Now I have to wait a week for someone to come out and look at it!

Second TV was hooked up half to TIVO remote and half to TV remote. Pushed a wrong button and now can’t get anything on any input. Need repair person to put everything on TIVO remote so won’t need one to turn it on and another to change channels.

Installer was quick, helpful and maintaining Covid requirements. Staff on the phone was fabulous, considerably more professional than the competition, Century Link. Your sales people didn’t put pressure on me and the follow up was appropriate. Great overall Experience, happy with my choice.

Second service call in two weeks for same issue. Initial call for issues, was told there was a problem in the area; however after that problem was fixed we still had tiling problems on some channels. When first service tech came, everything was working. Two days later tiling started again, and we were not receiving many channels. When I called, the automated system again said there was an issue in the area. However, when I finally reached a live person, they knew of no issues and scheduled a service call. Tech came, and fixed the problem

Thanks to everyone who worked through all the various aspects for me. This was a complete change of system for how I get internet, and it went smoothly even though it was largely not in person.

Tech changed box and left. He did not change the power cord that was 5 years old. Same problem again within 3 hours. Box has rebooted two times now while watching TV since Tech left. He told me to order new remotes. I did and installed them. The voice command only works 50 percent of the time at best. I'm thinking about changing companies. My monthly payment is like a car payment. We do Tivo, Phone. and internet with you.

I was very pleased with the outcome of my phone call. The gentleman was very helpful and my issue was resolved. I will continue my service with media company and let others know of the great services rendered. Thank you.

The TIvo in my bedroom drops the signal several times a day requiring a reboot which is frustrating. I had prime, HULU and Netflix which no longer downloads. The only channels available is YouTube and Tubi. I have used the cable connection very little as I really prefer and use the WiFi programs. I would really like to disconnect cable to reduce the significant cost as with our recent retirement our income is very limited.

We are in general happy. However the rates keep increasing slowly. That is very hard for a senior citizen like me who lives on Social security and a limited amount of fixed income. Secondly the speed you describe (we are paying for) and the speed of internet we get at home is vastly different. I cannot get an internet connection in my basement. It is lamentable.

My mom getting charged for internet asked about getting it removed, if so that moved her info a different package. So she got a $10/month discount for a year. Not what we were looking for, she is paying for something she can't use.

I had an appointment for January 25, 2021. Did not receive a call and no one showed up. I was home all day and receive no calls. No one stopped and seen truck in area stopped at neighbor's house down the street but no one showed up at my house. Larry **

The technical person Vic went way beyond in helping me solve my problem. I am very appreciative of all that he did. I was having trouble with getting on the WiFi for my desktop computer. The Tech person Vic was able to guide me to get my problem solved. Thanks again. Patricia **

Reset successful. I was very happy with the service and speed to reset my home internet quality. I seldom have any problems with my Mediacom connections but when I do I can count on customer service to correct the problem quickly.

Our internet connection has been very inconsistent and unstable. We need to be online often, but get booted out of wifi very frequently. We have had to call to fix connection errors multiple times and yet it continues to have issues.

The technician, Jeff, was very nice and got things set up in a timely way. He was patient with my questions and very helpful. I recommend him to anyone and he deserves a raise in salary! There was water in my crawl space so he couldn't complete the job the first time, but he put the box on the house so he would be ahead when he came back.

My on demand stopped working (errors 7 and 255.) The lady I talked to when I called in to have it fixed was very nice. Within a few hours the problem was resolved, Great! Unfortunately, within a short while it was out again. It has remained without access to this date. I am so disappointed. It would be nice if we could fix this.

I like the product (internet and all the cable TV stations) and customer service people are very helpful and nice. I’m very happy Mediacom is Not caving to NBC’s demand for more money from us. There are enough wonderful stations that you provide so please hold your ground with NBC.

I noticed my bill did go up and do not believe I was notified of reaching max capacity. :( From time to time we seem to have outages in the area....It would be really nice to get a text to know of estimated time of system being back up and running.

Our tech did a great job and we have fast internet now. Thanks Mediacom. He stayed until the job was done and was very helpful. He had to go thru many trials and called for assistance on the phone but got it done!

Called to ask for my home phone number. Gentleman provided. When he asked if I needed anything else, I told him I was having trouble getting tv on. He was awesome. He went through step by step how to help me and get it working. Very knowledgeable and professional. GREAT customer service.

We were very happy with the results of our last visit. The Mediacom representative was knowledgeable and personable and explained the process. We have had no further issues. While we understand that TIVO boxes are refurbished, it was, however frustrating this was the third time that we were required to replace our main TIVO box in 9 months time to be able to view live TV. Customer service explained that there would be a credit on my Mediacom bill for not having been able to access live TV during two weeks in January. I did not see this credit on my 1/20/21 Mediacom billing. Please verify that the credit will appear on my February billing.

New modem delivered to my door in a timely manner. Easy set up and activation. Works great with no issues. Tech people were very knowledgeable and helpful. They handled the total process in a professional manner. This transaction worked out very well.

We have had nothing but the best service from our installer for our internet and cable. He is courteous, informative, and very patient with us older folks to make sure we know how to operate the systems. We were a bit upset that channel 12 was not available but understand the dispute. We highly recommend Mediacom for both internet and cable.

TV was giving audio description each time channel was changed. I made every effort to correct the problem myself without success. Finally, I called Customer Support and connected to someone pretty quickly, to my surprise. It was a simple fix by holding the A button down for 3 seconds. Problem solved. Yea! Happy customer.

The only thing I didn't like is that I requested a new remote control. The last time I requested one they sent it to me. Now the Mediacom person I spoke with said if they sent it to me I would have to pay shipping and that I would have to make an appointment. The appointment is Monday, February 8, 2021 between 5-7. I work so I will not take time off of work just to get a remote control replacement.

I saw no one - the two wires are still down. The wires are outside so I didn't have to be here but, because of the pandemic, I am almost always here. The wires go to a box on my house that is identified as TELEPHONE - NETWORK - INTERFACE. My telephone inside my house is connected to my Mediacom modem/router. I have 5 telephones in my house that use this system. The wire was initially installed by Century Link but I have only used this system with Mediacom. To keep the guy who mows my lawn from running into the wire, I twisted the wires together and put a twig in the twist to keep it from unraveling. As soon as the twig rots or falls out, the wires will separate and fall to face level again. I would really like your help to get these wires up!!!

When installing, the technician was a little uncertain about the installation. He wasn't happy about having to go in the crawl space and he didn't have a flashlight with him. He did get the installation completed and it is working fine. Overall, I am happy with the service.

We have been with Mediacom for 7+ years and haven't had any issues with the service or customer service. Even though we have had an increase in price, it is still below what other companies would charge for the same plan.

They fixed everything and I was very pleased.

They came in. Said that it was a local problem. They left. Still problematic. I pay a lot of money for your service and the results are the same in and out and still have the same problem. I'm not sure if you need better technicians., or they just need to do their jobs.

I asked the Customer service rep to have her management give me a call. Somebody that has the ability to adjust pricing. It never has happened, and each day that goes by I get more and more dissatisfied with mediacom. You can call me at (251) 923-9256

Called about a question on the increase of my monthly bill. The customer service rep who helped me was a pleasure to talk to and she helped resolve my issue. I was very pleased that she was able to assist me in a fun fashion.

Your customer service support and your lineman who showed up were outstanding. I would have given this a 5 had it not been for all the problems we have had with service due to the past faulty line. I am surprised you don't monitor/see this on your end. Your staff and customer service are a pleasant surprise.

My experience with Mediacom has been fine. I have cable, internet and phone with them. The quality of the cable is fine. I’d recommend Mediacom to a family member.

We use all of Mediacom's services every day and it's okay. It beats the hell out of satellite. We've had interruptions because of the weather though. Even though it's cable, they still get all their signal via satellite.

I have the internet through Mediacom and they swore up and down that if I get the cable from them, I wouldn’t have problems because they’re intertwined. But their cable is high compared to mine. I have to pay for the little box but the big box comes free with my cable. With Mediacom, I have to pay for both. It's gonna be a lot more expensive because they're charging me per box and then I gotta have another remote. It’s too much and I'm on a limited income.

We're not happy with Mediacom at all. About the last two months, we signed up with CenturyLink because our Mediacom service isn't working sufficiently. We're gonna drop them pretty soon. The security of Mediacom isn't strong enough right now. It won't let us go to Verizon’s websites. We have contacted Mediacom several times and they came out but said there’s nothing wrong.

I like Mediacom. I've dealt with them several different times and my experience with their customer service has been good. I've got my telephone, internet and my cable through them and the quality of the service has been very good. When I first moved into the apartment I'm in, I had a lot of trouble with the phone and the internet. But they've got it fixed now and I haven't had any trouble for quite a while.

The guy never came to my house. We called in Saturday ‘cause we kept having to reboot my internet. Mediacom told us that they’d send a tech out Tuesday. The guy called me yesterday asking whether it was working. I said it was still working. He said to call back when the system goes back down so he can diagnose it and fix it. He said they're not usually coming out if it’s working. I kinda still want him to come check it ‘cause every now and then, I have to reboot it. I pay my bill every month and I shouldn't have to keep rebooting the system to get it to work. But I do like the speed and when I called, it was spot-on. I got somebody on the phone. At first, you had to go through the automated system with a computer and once the computer couldn’t help you, you get to ask for a person.

I bought my house in ’78 and got cable with Mediacom. I've stuck with it ever since. My bill went up $70 a month and I'm on Social Security. I couldn’t pay it. I called Mediacom and they helped me lower my bill. I have the bundle with them and the quality is fine but I want my Channel 5 back. They're negotiating a deal and they have had to take the channel away while they negotiate.

They've always been on time. My problems always get resolved. They're easy to get ahold of. They have great customer service. The only issue that was kind of rotten was the prices. Years back, you couldn't negotiate with them or get a good deal. But now, it seems like they're easier to work with regarding the prices. So that's definitely improved.

Any interaction in general that I've had with the Mediacom team have been good although we’ve only had probably six visits to the house. With all the COVID stuff, they’ve been doing most of the work from outside. I have the internet service with Mediacom and in the last month and a half, it has been spotty. Every once in a while, it'll go off and disconnect. We recently had to get a new modem but most of the problem was having outages with the surrounding area that we lived in.

We had a different company before and we kept losing our service. But with Mediacom, our internet hasn't dropped at all, so we're really happy. One of their reps knew our last name from just being in a local town, and he was very pleasant to talk to and very good. The technicians that came in did very good. But they could have went a little bit above and beyond. One of the TVs has a surround sound speaker system and an Xbox, and we took it all apart to connect the new service, but none of that got reconnected. So now, we're struggling to get it connected correctly and we aren't knowledgeable on how to do it. I don't know if that was really part of their responsibility at all, but I wish I would have spoke up and made sure to get that help because I don't know how to do it. But overall, Mediacom was efficient, reliable, and quick in responding.

Mediacom has been a good service and when it was installed, the installer was courteous. I got internet service and the quality is good compared to the cost. Mediacom should keep on doing what they’re doing.

Home service call was excellent. However, our continuing inability to get Channel 5- ABC is a source of high anger. Why can't this dispute with the provider be settled after a month or more of negotiation??? Give us customers more feedback!!! ABC News is our favorite news source!!

Everything’s been wonderful. Mediacom has good service and I like it like it is.

I had Mediacom many years ago and I knew they were in town here. I was unhappy with my other service so I decided to call them and see what I could do. The customer service has been excellent. I have never had a problem. I call and I get an answer. I’ve switched to paperless billing and autopay. I have internet, phone and TV, and I’m very happy with Mediacom so far.

Most of the time, the service does what it's supposed to do. The internet has a decent speed. However, I can't get representatives most of the time when I have a problem. If the internet's out, it'll say, “It looks like there's an outage in your area,” but it won't give you the option of speaking to anybody. It usually will happen a lot at a time like two or three times in a week then it won't happen for a month or two. The problem is I work from home so when the internet's out and I don't have any idea of how long it's going to be out, I'll have to go get a shower, get dressed and go to the office which is 30 minutes away. It's a real pain when that does happen. Things have been working fine lately but when it's bad, it's bad.

We got a home security system from Mediacom and they seemed to be all right with me. They give service when I need it.

I use everything except the phone and the service is fine. If I have a problem, they help me. Sometimes, Netflix will disappear and they'll talk me through it. They've done it enough that I don't have to call them anymore. I know the technique of going through the procedures of getting Netflix back online. I've got no problems other than the fact that Mediacom is very expensive. They charge you for everything. I replaced my modem because I was paying $10 a month for it. I found out I could buy my own, replace it and save that. I had one large payment buying the modem but I don't have a payment every month.

I got some opinions about what internet I should get in the area that I live in and the first time I ever heard of was Mediacom. It was the first one that I called and the representative was really good. There has only been an issue that came up so far. Around 8:00 to 9:00 in the morning, the internet would take about 20 minutes before it starts working properly. It might happen once a month. But I really feel that everything has been working properly.

We called Mediacom for the better part of a year before they were able to get service to us. Our experience was all fairly positive. I would have liked to have had service a little sooner. Getting the service was a little bit of a struggle. I've never had to beg a business to be able to do business with them, and that seemed like what I had to do to get service. Once we got the service, we had a few issues with the modem that was provided. We went through about four modems before we decided to buy our own modem. Since we've had our own modem, we've had pretty much no issues at all.

I had DirecTV before and they couldn’t hook the internet up so I had to get the Mediacom Cable to get with it. The sales representative did her job. Then someone else was sent out for the installation. The first guy made a mistake and almost put a filter in. The second guy came and told us what the first guy did that was why we weren’t getting our channels. He just took the filter out and it was all good.

We live out in the country and when we first moved out there, we were told that the only thing we could get was HughesNet. But two years later, we switched to Mediacom. We had the reps out twice and they were very courteous and prompt. They explained everything to us and what we needed to do. It was a positive experience from what you normally get from cable companies.

We lived about five miles away from where we are now. But Mediacom was not available there, it was Suddenlink and we had all kinds of problems with them. I would watch Fox News a lot and it burned out that channel and they would have to come out and fix it. When we moved here, Mediacom was the only one that we could go through short of satellite TV and internet, but we went through Hughesnet ‘cause we kept getting these things saying, “try us,” and that was a joke. We couldn't stream one movie with Hughesnet without the little circle thing in the middle of the screen having to pull the update.

The installation of my system was quick. I like Mediacom's reliability and speed. I've had them for 15 years and each time I've moved, Mediacom has come out and set me up pretty quickly. If I call in when I have an issue with my stuff, the reps walk me right through and I get it fixed. Before, I had an issue with losing connectivity but they sent me an updated modem. I haven't had that issue since. I recommend Mediacom to everybody.

I had Mediacom for five years before, then I stopped for a while. I just came back and I have a problem right now. When the guy came out and installed my internet, he told me I was gonna get a Fire stick. He also told me my password would be “welcome something something,” and I can't remember the other two things. It was two symbols. I just need to give them a call and find out what that was and see if they could find it. I’ve had a really good experience with them.

Mediacom has done a terrific job resolving our issues.

I have phone, internet and TV through Mediacom and they do a good job. But, when there's trouble I get a recording if I call in and they say that there's trouble in my area. They won't take a call. During one week, we lost telephone service. Then for two weeks, we couldn't watch TV because it would freeze up and then we'd lose the sound. The repair guy that came out said it wasn't our TV or our connections and that the problem was higher up. He told the gentlemen higher than him that it wasn’t our fault and that the problem was in the service that we were getting. I called Mediacom the weekend after the repair guy was here and they said they had lost service at Golden and Butler in Missouri which is the town I live in. By Monday morning, everything was fine. I spoke to accounting and said we didn't have TV for over two weeks. They gave us an $11 discount.

I use Mediacom for entertainment and business. I haven’t had any problems until my apartment had a little problem but the internet is great. Everything has been good with the reps. When I call, they know what to do and they take everything as accorded.

Our overall experience with Mediacom was good, but one of the people who helped us was not as familiar with a TiVo system. So, he had a little more problem hooking us up. He was not quite as experienced. Also, there was some misunderstanding on a couple of things, but they got straightened out. They have a lot of people that they're dealing with. But they came when they said they would. And I am impressed with the help that they tried to give. In terms of connecting, the people on the phone were as helpful as they can be. In fact, one of them, I began to call him Saint Marshall because he didn't give up. Although it was tricky, we eventually solved it. Although he wasn't that familiar with it, he stayed with us. He was very nice and very patient.

All I wanted was some internet and my grandson's tablet works good with Mediacom internet, which was the reason I went with it. It’s a good quality internet connection and I like that they let me choose the name of the network and the password. It's easy to remember. I had some trouble with my bill a couple of months ago so my service got cut off. I paid my bill and the customer service reps put it back on.

We had a tech out to our house who looked over the situation of moving our lines and then said he would get someone out. My husband told him he would be home for these certain three days and the gentleman said "no problem, we can work with that". Never heard another word from him. Now with the weather and my husband's schedule looks like that isn't going to happen until SPRING! Amazing how you make up reasons to raise the costs of of our internet service but you can't even stand behind what you say.

I love Mediacom. I've been with them for quite a few years and I got no intention of changing. I got most of the channels. I was asking if I could get a kind of a lower plan than what I was on but the rep told me that there was no way I could do that. But she was fine. They were nice. I'd very highly recommend Mediacom. I'm very happy with them. My friends do have them and they're all very happy with them too.