Mediacom Cable Reviews

Remote not working properly. Agent tried to correct problem during phone call, but could not. Ordered a new remote...But will not receive it for several days.... Not pleased about delay. Difficult to use TV and Tivo without remote unit. I pay a lot of money each month and expect better service.

I love the service, never really have issues but the couple times I have, the customer service representatives have been super helpful and fixed the issues super fast! Plan to keep Mediacom for as long as possible. Thank you!

I just feel the cost of services is high when you only need one service. We only truly need a small internet package and once we passed the intro period we no longer get discounts or perks for using your service. We are closing in on almost $100/month.

Internet goes off all the time and barely works. I have to reset the modem almost every morning. There is a glitch in the line somewhere. Your installers are ok but your inner company communication is horrible. Too many chiefs and not enough Indians.

Internet was out for a few days while we were away. Tried unplugging the modem and followed the prompt but did not work. Finally, live operator came on and walked me through to get it worked. A few days later, TV was out and had to wait to come back on. WiFi does not work in some place inside the house even with the WiFi booster on.

So far my experience has been good. No problems. Customer service always willing to resolve issues. I would recommend service to friends and family. I think the service is very competitive with other services in the area even better than some.

Was unable to connect to internet and couldn’t connect to WiFi. Called helpline and call was answered promptly. Technician was able to reprogram the cable box remotely within minutes. We haven’t had any issues since. Technician was friendly, patient, and very helpful.

My bill increased $45 in one month. I called and spoke with a gentleman who looked at my account and determined/agreed the cost increase was was not acceptable and corrected it to a monthly cost that I was happy with. I have been a loyal customer since Mediacom took over service in this area and feel I should always receive the lowest price offered for the service that I get.

Helpful customer service. I shouldn't have to call every year to keep my internet plan at the same price. As a loyal customer, it should stay the same, like my cell phone bill. This would result in me considering adding cable in the future.

I had the absolutely nicest agent to work with. I never had any problem with Mediacom but the reason I’m canceling is because I’m moving out of town. I would recommend Mediacom for their customer service. And also for the continuation of service.

This was a follow up call about an unburied line in my yard for more than two months. Issue is still not resolved after calling a week ago. This is making it difficult to now my lawn. Please bury the line soon to avoid cutting it with my mower.

Bill getting too high. Think your prices are too high. Can't afford it if you keep raising it, not worth what I'm paying. Live on SSI. Can't afford it. Also half the time my router slows down. Internet is slow and tv goes black, so think you need to work on lowering your price.

We are happy with Mediacom. I was disappointed that our service wasn't able to be connected the day scheduled. The day of appointment they said they weren't able to complete because we didn't have enough power at the pole. In the future this should be addressed prior to setting appointment. Fortunately we are retired, if not, we would have had to miss several hours of work to remain home waiting on installation.

My internet service went out and I called customer service. I was told I'd be called back after 20 minutes while a appointment was scheduled. Never got a call back. Service spiny was 5 days out. Technician showed up with a new modem because he knew my modem was very old and out of date. If it's known why wait until an outage to get me a new one? Only troubleshooting was to install new modem. 2 hours after service the internet goes out again. I call tech support and am told there's a known issue in my area. Support would not perform any diagnostic, modem cycling, NOTHING. just kept saying, "A problem is known in your area." Internet was restored 4 hours later with no warning and no follow up call, text or email saying service was restored after I explicitly asked if I would be notified when work was done and was told I would get a call. Start to end bad service and bad business model. Can't wait for Google Fiber in my area.

I called 4 weeks about problems and nothing has happened along with removing your cable to the west end of the house but no technician has arrived today. I have had nothing but trouble with Mediacom Cable and no compensation to equal the problems I have had.

I had no internet connections to my home so this was a new service. The tech was very professional, he explained what needed to be done and then completed the job done in a timely manner. I am satisfied with my service.

I'm usually very happy with Mediacom until the recent long-term outage of internet access.... It took 3 technicians (1-phone; 1-couldn't figure what it was AND tried to charge me; 3-finally ran new cable). This took over a week to be resolved... That is not acceptable. Why must someone wait for 4 or more days to get someone to come out AND someone who can figure out the problem the first time.

We receive repeated losses of internet service throughout a typical day. Recently, after a prolonged outage I checked with technical service, and it was found that a splitter was causing an issue. Service was good for a day or so, then back to the same issues. Wifi throughput is generally poor, causing program matter to pixelate on our Amazon Fire content. This was never an issue when we had satellite. We're using Mediacom's modem/router plus an access point, and in our small house we should be full signal everywhere, but near and TV, which is close to the access point, the signal is often marginal. Google Fiber is supposed to be here next year. I plan on signing up if the cost is even remotely reasonable.

Man came out and did some work. Was not finished when it started raining, he said he would be back the next morning with a new outside box!! He never showed back up and we are so tired of having to call and schedule and reschedule and then this internet going on and off but we still pay the bill!!! The work is not finished.

My bill is paid on time, I’ve called and had it reset many times along with unplugging everything myself and it still is not working. I did not have this problem first couple months until recently. (Last two months). I’m not sure why it is not working but I will be leaving to somewhere else if not fixed soon.

I returned a cable box via postal service, with your return label on it. After several weeks now you say you still don't have it. I am upset that I may be charged for something I returned! All I get is a voice recording saying the same thing every time.

Mediacom and AT&T are the only services in our area. AT&T is not reliable so Mediacom was our only choice. Right now, I have cable, phone, and internet with them. But I'm getting ready to switch to just internet because I stream everything. And since I have cellphones, I don't necessarily need a landline. Our experience with Mediacom is a hit and miss. When I have problems, they are very good at working towards resolving them. But the reliability is probably more like 85% and not 99%. The internet mainly is the issue. Mediacom cannot handle the volume of people working at the home because of COVID. The service just drops.

I have my phone and cable with Mediacom and the service is okay. I'm old and I'm not too modern on this stuff. I mainly watch news on Six and Seven. I called Mediacom once and they were okay.

We have had Mediacom for over a year now and never had issues. But the past 4 weeks has been total hell. The internet keeps going out. They send out techs that do not want to do their jobs and each one blames the last but it's the same thing. We just had a appointment today. Supposedly it was resolved but not even a hour after he left the internet went down again and now they saying it will be 4 days at the soonest to get a tech out here. I work from home so you would see why I am so upset... On another note anyone know of a internet provider that actually will take care of a loyal customer? I will be doing some shopping around. I am fed up with this.

Mediacom's prices are high compared to their competition in Foley. They are overpriced but their people are excellent. The people that I've talked to have been great. However, I don't think much of their website because I left one chat open with comments on it for an hour or two, and made more comments and then left it open for 24 hours. Yet nobody responded to that chat. So, Mediacom needs to work on their website, or at least attend to it if they are going to say that it's available, actually be available. If they are not there, take it off.

The primary reason I went with Mediacom is they were a cable. They are the only cable one. In my area, we got the phone from Nuvera, which is DSL and that's too slow with today's internet options and with all the streaming. I got different computers and multiple streaming because I decided to quit DirecTV and I go to my TV for streaming. So, I need the speed. It was easy getting set up. I'm going through some problems because I haven't checked my internet speed a couple of months back. I'm supposed to be getting 300, but we're getting 30. Mediacom sent a crew out to mark the utilities. But the problem still hasn't been fixed. And the guy next door didn't like the flags in his yard because it comes from outside of his yard and across his yard to mine. And he took all the flags out.

She was friendly, very helpful and invested in my problem. When the first attempt to fix it, she was immediately prepared with an alternate and to replace the piece of equipment at once and assured me of when it would arrive.

Everything seems to be going great with Mediacom. The rep was very nice, fast, and got the job done right.

The last gentleman that came out resolved the issue. He was extremely helpful and attentive. He was the reason the issue was resolved.

38 years ago, we signed up for Mediacom. There were a couple of years we didn't have it when we changed houses. But we've had this house for 24 years. We're happy with the service. We've had the service guy here. This has been the third time in that many years. And every time, they have always straightened it out, and it has always worked good afterwards.

We have a problem with Mediacom sending all kinds of business crap to this address. My husband is a volunteer for fish and wildlife up in Savannah area. And because he had stuff delivered here to work on it, to take it up to the nature centers that are up there and do stuff with them, they think he's a business. I have tried multiple times to get Mediacom to understand this is a private residence. But they won’t stop. They say they couldn't delete us off their list, and it's ridiculous.

Call and set up an appointment, and Mediacom will come out. They have an existing line from the pole, and they just came out and connected to that line.

Mediacom has friendly people and when they schedule something, they show up on time. They do a good job and leave the place clean. When I couldn’t get my Wi-Fi to go to the garage, I got a mesh system to put in to make that happen. I have the internet from Mediacom right now and I wish it was a little bit cheaper. But I'm isolated where I'm at so it's a numbers thing. If they had a larger customer base to pull from in the immediate area where I live, then that would probably make a difference.

The service this time around is very good and I would tell others about it for sure. The service is so much better than what we had at CenturyLink. The special that you all have been running for the internet service was the draw for me.

When using the Fire Stick, it would start to play and then would revert back to no signal. My call to customer service was very unsatisfactory. I was told to try to pull a plug on the back. What plug? I was told to check my computer which was in the other room. I explained that I was handicapped and to travel to several locations was difficult. I was given the phone number for Fire Stick who would take care of me.

Mediacom is a scam. Start with a very good introductory price and before you know it you're paying more than $220.00 for TV and Internet. Don't bother calling them unless you think 10/20$ off a month is a cost savings. I have been a customer for a long time and trusted them to provide me with a good product at a FAIR price... They have not. I am actually going to write a letter to the paper and see if they can't have a reporter look into this.... DO NOT USE THIS COMPANY before researching CenturyLink, MetroLink, DirecTV and Dish TV first... It's worth your time.....

For two years, I've been using Mediacom and I have no problem, except that I'm very busy and I have no time to watch TV. So, I canceled my cable TV but I kept the internet. Even when my daughter was here and we were working together, the internet was perfect. So, I have no complaints. This place is only serviced by Mediacom so, I have no choice but we are very happy. Despite the fact that it's only Mediacom, we are serviced well. I have no problem with customer service as well. Everybody was attentive. I'm supposed to return the box and I am going to do it this week. Initially, I didn't want to do it because I thought I might not be able to handle it because it's too difficult. But the woman said that I would just pull out the plug and it's not going to affect my service. I felt good that she helped me save money because she told me what I would be charged with. It's nice to know you have options.

I have the internet service with Mediacom and it’s intermittent sometimes, which is frustrating. It's been an ongoing issue. Sometimes, my internet is great and it’s fast but at least in the last two months, it will cut out for a few seconds or a few minutes and then come back on. I had to call into them to check into it and I never heard back from them. But the techs are always good if they come out. They're very professional. Overall, Mediacom is good. They’re the only game in town where I live. I work from home and if I don't have my internet, I don't work.

Kelsey was the customer service representative and did an excellent job. She was very knowledgeable and was able to diagnose the problem very quickly. She has a personality that would win any customer over very quickly. She is a real asset to Mediacom.

If your television goes out, you need someone to come immediately and not in a week. I’ve never had a completely good experience with Mediacom and mostly, any of my friends who I discuss it with just say yuck to them because they act like they don't want to come out. They think that we don't know what we're doing and sometimes, I don't know what I'm doing but that's why we have Mediacom. If I was going to be an expert in what was wrong, that’d be my career. But I'm seeing all sorts of advertising from them and awards that they've won, and I couldn't imagine how they won them. I had to beg like crazy to get anyone to come out. It was awful. But once someone came out, the problem was repaired and it was okay. When the repairman got here, he was very pleasant and nice, and that part of the experience was good.

I lost my internet so they had to come in. But we got it all fixed, so I’m happy. Right now, every once in a while, I’ll be sitting and watching TV, and all of a sudden, it'll start flicking to a different channel. Somebody else’s cable is connected because it keeps flipping. It doesn't do it a whole lot, but it does. I’ve had guys out here for that too, but they can't figure it out unless it's some weird deal. I liked the technicians that came out. All the guys have been nice. But Mediacom could cut my bill down a little bit. I like TV but I don’t want to pay up that 200 mark.

He was very thorough and improved everything. He went above and beyond. He was able to discern a weakness in input and figure out a myriad of wires. He was a magician. He was also very professional and stayed masked the entire time.

Our appointment was to be 8 to 12 noon, by 12:30 pm we had not heard from the tech; we call Mediacom customer service - talked to the tech's supervisor who could not contact him; finally in early afternoon the tech called us - he was in court!! Finally about 5:30 pm he arrived and began installing; by 7:30 he was unable to connect us with the ordered service - he said the "Box was bad" and that his supervisor would bring us a replacement box - we had to call customer service again and have another appointment for next Tuesday. I am at the library in Windsor checking my email. Installation at **

Unhappy that I was not able to keep my Mediacom bill at $159 for next 12 months. I am retired and on budget. May have to consider dropping cable if this becomes stressful. I have been a customer for such a long time, I can't believe I can't get a better deal.

Asked to have a tech out to answer questions about cables on house due to new siding being installed. All went well but then on 5/13 were disconnected. We called for service/tech help and no one was in the loop about this wrongful disconnection, instead had to wait until 5/18 for a tech to come out and solve the issue. This fiasco disrupted both wife’s work for more than two business days but also child’s on-line school work.

Didn't know my bundle was so I called to ask what it was. It was explained to me very well and we had a great conversation. She explained what it was and she also answered some other questions too. She was extremely helpful.

When I tried to pay my Mediacom bill using the provided pay by phone number on the bill, the automated system did not allow me to finish the transaction and turned over the call to a live Customer Service Representative. She completed my payment request promptly and apologized for the system not working.

Mediacom should lower their internet prices and expand their basic cable. For the last two weeks, the internet has an inconsistent signal, which has a lot to do with the weather here. But the customer service has been good over the years. I've only ran into a couple of problems where I asked for the supervisor and that was years ago.

Honestly for the last month I have had one or more services interrupted on a daily basis. I had zero issues until the neighbor across the street had cable/internet installed and now there is always a problem, from no Tivo service to wifi signal strength being too low to operate the computers/tablets in our home. I feel as though I pay way too much (almost $300 a month) to be without the services I expect.

We got the new whole house mesh system because we are heavy internet users and are willing to pay for service. The system and technicians were fine. HOWEVER, the system requires a special; distribution module if you have whole-house network items like security cameras, recorders, and other devices. The technician was not provided with this switch so off to Walmart to buy one. If your customers spring for the expense of a top-end setup you sure should have all the stuff your tech needs to do the installation.

A good experience overall. The 4 hour window for install is a bit much. A bad modem had to be replaced, therefore another 4 hour wait. Programming is satisfactory. You are delivering regional sports on Bally like I want.

This started on April 27. We waited a couple of weeks for the installer and made a special trip to the house. When he arrived he said that he couldn’t do Anything because a new cable needed to be buried. It’s now June 2 and nothing has been done.

Company sent a new hire to do the connection in a new and developing residential area. The technician was courteous, but not able to do the initial connection that required drilling through wall and pull in cable. His manager came a few days later to do that and he was knowledgeable of the task and got the job done. I did have to wait over three weeks for the cable guy to come and bury the cable.

The lady I talked to was very nice and helpful, she was able to help me. I will look at my next bill and be sure there was follow through. Sometimes people say one thing and do another so it is important to make sure they do what they say they will do.

Your service men are always on time and courteous. When I call with a issue your customer service people are eager to accommodate my needs. They send someone to our house pronto! They call when they are close to confirm appointment.

We are in our 70s and on a limited income. Even though we get a lot of channels, over half of them are sports or news that we care nothing about. To get a little bit off our Bill we gave up the HD channels and several programs. How else can we reduce our bill?

Charged too much for cable that's why I switched to Dish, way cheaper and a lot of the streaming channels I liked way cheaper. I now only have phone and internet with Mediacom, let's hope it does not start getting higher or I'll be gone...thank you.

Several remotes and cable boxes in the home were not operating properly. Once the faulty equipment was properly identified, they were replaced with brand new equipment. The Technician that arrived at my home was very instrumental in placing my cable back in working order.

Very, very happy with our experience. A good guy. Very helpful in explaining your service to us. He even showed us how to use the new remote. We had service with everything but told us we should probably get a new phone.. We have reception with our TV.

So far so good. Both cable and internet working fine. Would like to see Mediacom have an app on Roku so we can watch the full menu of channels. That being said it’s very convenient to just plug in the cable and get some content without a box.

I am 75 years old, on SS and a very small pension. The Mediacom rates have steadily risen to an impossible monthly payment. My son had gifted me a Firestick, and I have been able to cut my monthly payment for tv programming immensely!

The internet keeps going down. In the last month or so they've replaced the router at least twice. And I'm constantly resetting it. Sometimes unplugging/plugging it back in doesn't work, so l have to disconnect the coaxial cable as well. I'm tired of it and it's not acceptable. I'm going back to the local office tomorrow, AGAIN, to talk about it. This happened when we were new customers a couple of years ago and now it's starting over. There's got to be a solution!

The guy came and looked around at connections and signal strength but ended up replacing my main TiVo Box. He seemed like a good guy and did his job well. He said my box was very old and needed replaced.

I get a text when I'm at the golf course and not wearing my glasses, asking if I want to cancel my appointment. I think that it is to confirm my appointment and I say "yes". Luckily I was able to reschedule for the next day.

Mediacom stayed on this issue until it was totally resolved. Started with the house, local connections, and worked outward until they found a restaurant in the service area with a problem bogging it down. Fixed their “leak” and then came back to us to make certain everything was working as promised. Kudos to Jessica who kept track of follow up. If she said she’s check again in two week asks, she never failed. High praise for Freddy ** who refused to give up until he’d solved a weird issue. Customer Service team deserves 10 stars!

We have cable and internet with Mediacom and it’s expensive. It keeps going up. The internet is slower and it crashes more. But anytime we call for help, people come out soon and solve our problems.

Over the last month I have discontinued one service and set up another in the same city. Calls to customer service have been great and the service technician that came out and installed the new service, Joe, was terrific. I have been very impressed with the level of service and will likely move up and get Mediacom TV service..

Since moving to Springfield Mediacom has been there for me from providing exceptional customer support for connections issues to billing and now working the state for the assistance for EBB program. I am a single parent, full time employee and full time student and that would not be possible without WiFi! Thanks Mediacom!

I never receive a bill. Just internet gets shut off and I have to call and have it turned back on. Also cannot sign in to App. Have called several times to get password reset and sign in and still can’t get it to work. Also service is very slow and won’t work have the time.

Your employee, Cornell, was very professional. He called before the arrival time worked in the rain and took his shoes off when entering my house without me ever asking him. You are lucky to have him as an employee. I hope he is a reflection of Mediacom as a company, if so I'm sure I'll be a happy customer.

The problem is that the service is never consistent. Sometimes it works and sometimes it does not. Service is not consistent. It is very frustrating. Just when I need to book reservations to fly no internet. I am always surprised when you want me to add a additional service when the one I have is not capable of being maintained.

I had contacted the office when they increased the cost of my internet service. They raised it significantly, I tried negotiation a better rate but they could not help. I own my own equipment trying to keep cost down but you find ways to increase cost anyway. Thank you Mary **.

In an attempt to improve service for renters at my beach cottage (**, Santa Rosa Beach, FL 32459), I called and asked to increase internet speed to 1GB. Unfortunately, that kicked off a month of no service until recently when I was told by the property management that all is working well. I will be able to confirm that next week when visiting the property.

Had cable installed at my dad's house. Cable was laid in a dangerous manner. Called to have it fixed, installer came out and said he would contact crew to come bury the cable, haven’t heard anything since. Cable is at the top of an outdoor staircase, laying over bushes and across my neighbors yard. Very very unhappy and very dangerous tripping hazard.

The lady I spoke with helped me and I am very satisfied.

All my questions were answered and explained so I understand exactly what they said. I was informed of exactly what I needed to do and what my landlord needs to do to take care of the situation. Good job. I don't have anything else to add.

Technician quickly had us up and running with wi-fi in our new home on the lake. He was on time, polite, and professional. We have no complaints with our install or service. Internet service has been very reliable so far! Mediacom is the only provider I would recommend in our area.

6 times the internet and some of the time television and phone to boot went down in a 1 month and a ½. Really a hassle to get tech support and when I did not impressed either with that experience. You 99% uptime reliability was painful inaccurate and would not do anything about it. Couple of times they were going to credit my account, but didn't.

Had to have a tech to come out 3 days later to replace modern, and had to call customer service on how to work remote no direction with it, which they was very helpful, could not get all of TV and cellphones to hook to internet.

I didn't have stable internet for pretty much the entire month of May. Your techs kept cancelling appointments to fix the hub for our entire neighborhood. When I first signed up for the service it took your techs and phone operators two weeks to figure out a simple issue and get it corrected. I am on the board for the HOA of this neighborhood and I have half a mind to switch our HOA neighborhood wide account to another company, even if they offer lower speeds. It is simply unacceptable for the service to be down almost an entire month.

Excellent service by Representative! He was friendly & resolved my issue! He explained the service charge & credit policy. I would definitely recommend MediaCom to any and/or all friends and relatives and neighbors! I’m looking forward to my appointment on Thursday!

My time using Mediacom internet services was great. High speed internet, transparent billing, wonderful customer support staff, easy to use app, and quick responses for any problems. There was only one outage during my time using Mediacom services and it was dealt with quickly. I would definitely recommend Mediacom to a friend and use it again if I move to a region serviced by Mediacom.

Was told by 2 different people on two separate days that a technician would be out those days by 8 pm. No one has shown up yet. Called back and was told WireCare takes 2 weeks and no one needs to be home. Which one is TRUE?? I still have the issue.

I got charged for the tech to come out and fix the line on the pole during initial setup. I was originally told that I would not be charged a tech fee if he/she did not have to enter the house. Later billing told me that every new service has to have a tech called out and a fee is charged for that. With activation and the other $80 fee that brings my total for choosing Mediacom to $200 before I even get my first bill. I will advise everyone against using Mediacom.

I was very disappointed that Mediacom doesn't give Military Discount due to the sacrifice that the Military gave up for your Right and Freedom. You should contact your CEO and Bring this Their ATTENTION.

I really like Mediacom and the service you provide but the price is too high. Every year I have to call and negotiate my rate and it keeps going up. Ideally you'd have a consistent rate that is less than $100 per year.

The technician called before arriving and was responsive to the concerns. He put on shoe covers before entering my house and made sure the issues were resolved before leaving. This was a satisfactory service appointment. Many thanks to the technician.

Have dealt with channels and pixels for a while now. Now my racing channel is out! Pay good money for all we have/bundle!! Needs to be fixed right! Keeps pushing it off to the next repairman! Hopefully it will all be fixed this week.

Like the cable, but would much prefer to be able to pick out about a dozen channels to keep and you can have the rest of them. Total waste. I would like to have Turner Classic Movies. I would trade 100 other channels for it. A couple others I'd like to have also but not worth a 10 dollar upgrade fee.

I called about the increase in cost for our service. I was told my special expired and I would have to wait a year to get another special pricing. I find this ridiculous. We have had Mediacom for years and expect better pricing for our commitment to your company.

For 4 weeks I have had 5 different techs to try and fix the internet issues I'm having. The modem has been replaced 3 times. The modem has been moved to a different location and it is still not working.

My first installer was a disaster. He did not explain or connect Eero, downloaded the Eero app it on my husband’s phone without permission, and offered no help with the phone. The second installer remedied the problems, apologized, was courteous and professional. We are now very happy with our internet service and phone.

Mediacom sent me out a new router, it was damaged. I called. They wouldn’t send out another so they sent out a tech. The tech said the current router was working fine. Which it is not! My 2g is not working anymore. Then he said I was going to get a bill for a service call which is wrong since I didn’t even ask for the service call!! Such a joke.

Internet has been down for over 2 days. Outage. No response from Mediacom. Horrible service. Call centers continue schedule appointment and no one is understanding it is an OUTAGE. Multiple customers are out. No maintenance technician has been sent to respond.

Well I didn't get the wifi boosters that I ordered in my package and I had to move the cable he ran in down the middle of my home. But I love the internet when plugged in to the modem. I just wish I had better wifi. I would still recommend you guys. Everything else was great.

I have paying full price for Mediacom internet services but experiencing download speeds of down to 20 - 30 MBS and only 2 - 4 Upload MBS. WHY AM I PAYING FULL PRICE FOR MINIMAL INTERNET! I THINK I SHOULD RECEIVE A HUGE DISCOUNT FOR PAST MONTHS AND UNTIL THIS IS FIXED!

The fellow who came to fix my internet connection was very friendly. He listened to what I had to say and went out and did his work. He stated it was fixed but my laptop still tells me my wifi is unstable.

The person with whom I spoke was very patient and knowledgeable about resetting my TIVO. Problem with my TIVO is intermittent. After reset she asked me to check the live feed and recorded feed. Yes they were working at that moment. They are not working all the time. I guess I need to call back and get some more intensive help.

They resolved everything perfectly.

Being a new subscriber, I have been overwhelmingly happy with the customer service team. Any and all questions have been answered thoroughly and with complete honesty. I have been more than pleased with the services I am receiving. I work from home and have not been disappointed with the speed of the services.

When I talk to customer service, it usually turns into a long conversation. I go from one rep and then they pass me to another one, probably to deal with whatever I'm calling about. But other than that, it was fine.

They've been coming when I've had a problem, which I don't have crazily often. The first time that they came, they did not fix the problem. But on the second time, the guy fixed it. Mediacom costs $233 a month for me and I'd like to see it not cost so much.

We've had Mediacom for a couple years now and they're really good. As far as I've been here with them, we didn't have but a few problems and they took care of them really quick. The technicians are really nice and pretty good. The service is nice when you're watching a movie. There's no interruptions. They've got quick internet and easy installment. If you ever have a problem with your modem, they get to you right away.

They work with me better than some of the really big companies which don't seem to care much. Mediacom at least tries to help me solve stuff. The reps are usually pretty good though the service techs sometimes leave a little bit to lack. I get some really good ones and then sometimes get really lousy ones that don't know what they're doing and they're usually ones that are not from the local area. Also, don't get the one gig. You don't need it. Stay with the lower.

I have had Mediacom for right at 2 years now, and have had nothing but problems. I have had 4 new routers put in by techs and multiple tech visits because my internet keeps going in and out, or I am not getting the speeds I am promised and paying for (1 gig but only get maybe 100-300mpbs) but the problem has still not been fixed. I had one tech come out and spend 2 hours trying to figure out why my internet stopped working and just left and said he would come back later because he could not figure it and never showed back up so I had to call back in and get another tech to come out a week later because that was the only date available even though THEIR tech left and didn't come back to fix the problem. I work from home and had to use ALL of my PTO because this company is sooo incompetent.

The service has been good. But I’m still watching the usage component of it. The staff there was very good. Everybody that I talked to really helped me out. Our bill doubled and nobody could figure out why. When I started talking to Mediacom, they started investigating it immediately and then made some adjustments. Then we figured out that this stranger was on the bill. She had the same numbers we did as an account number. We eliminated her once and then she reappeared again. Then Mediacom finally figured out a way to get her off my account number. So they’re kind of watching the situation to see if I wasn't picking up extra charges from her activity. I'm very much happy with them.

Customer service was pleasant and helpful however she stated phone service was free. No it’s not when you have to rent phone modem and retrieve my original phone number was not pleasant, very time consuming and frustrating but am very pleased with internet connection.

When we moved here, Mediacom was available and they provided good service. So we continued on with them. Now, I do have DirecTV because I get more stations and more possibilities with it. But with Mediacom, I've got my computer system. I like their service. Their customer service reps are very personable. I deal with them down here in Des Moines and they're fine to work with. Also, it's pretty easy to schedule a technician when I need to.

The quality of service is pretty good. It's better now than it was. The internet used to jump off a lot but it doesn't do that now.

Service has been overall good. I've called them when I've had problems and they've been responsive and on time. The servicemen have all been very competent. However, as soon as someone would bring in a less expensive service, I’d probably switch. But our community has signed a contract that Mediacom is our provider, so we’re kinda stuck.

He also gave some suggestions to my husband. Mediacom has been very dependable out where we live. We've had them at least 15 years. When we first moved, most of the people here said Mediacom was the best service. They were correct and so we've stuck with them. Every time that we've had a serviceman come, they've done an appropriate job. Recently, the service we got was really nice. The gentleman came down when he said and fixed everything great.

I got very good service when I reported my issue. Mediacom sent Nick out to get it fix. He's good. But the internet goes in and out and he needs to come back down here.

All of my encounters with customer service, whether it's on the phone or I go in the office, has been good. Mediacom has good service. I would definitely recommend them.

I have been a Mediacom customer for over a year and have had non stop issues. The internet signal goes in and out many times a day. It is very frustrating to work online or to watch Netflix when the internet goes in and out constantly. I have had two technicians come out and both said our end is fine. The problem is the main lines need to be replaced. The last technician said he would put in a work order for it. I received a bill for technician call. I called and complained that the problem is not on my end and I still have the problem. They removed the charge. There is no problem charging me every month but providing the actual service seems to be difficult. I don’t understand why the issue cannot be resolved. This is the business you are in.

Internet was not working. George replaced the modem and also found a bad end to the coax cable coming from the street and he replaced that. He was very nice and our internet is now working well and no further problems.

Spoke with the supervisor and all issues were resolved.

We had Dish service and a different internet service and every time we had bad weather we lost everything. By going with Mediacom we no longer have that problem. We also doubled our internet speed and saved $50 per month.

Zack installed a new cable box and now everything works great. Zack is a fantastic technician. PS this is probably our 4th cable box, wish you had ones that lasted longer, as I have to reprogram every time. Annoying!

I had asked about fixing the deterioration of signal strength when it rains. I have extended basic service and channels 6 (6-1, 6.3 etc.) and 54 (54-1, 54-3, etc.) are most affected. I have three tvs connected. They used to work fine, but I have been experiencing degraded service for the last several months. The last service helped, but has not solved the basic problem.

Construction cut my line behind my house. 2nd year in a row. New line had to be ran from my house to the box again. Only complaint is that there was a multiple day delay & I was without internet for multiple days. I work from home & this cannot happen.

I had a question regarding billing and the matter was handled quickly, the person on the phone taking the time to understand what I wanted to know. Overall I am neutral about the service, sometimes the system does not want to work, is slow, does not respond and I do not know if it is Media or Microsoft. Peg **

Technician came to add cable to a bedroom, which went great. The problem is my channels are messed up on one out of three TVs. The reply from Mediacom representative, "Oh you have the extended package that’s why your channels no longer work all the time." But, they work just fine on the other two TVs.

After numerous service calls, replacement of the outside drop into the premise, changing all of the connections in the complete cabling starting from the outside drop box to the new modem the wifi continues to disconnect/reconnect. I have had my electrician check the in-house wiring continuity as well. I will say Mediacom has tried to fix the problem but have been unable to find the fault. The fault is downstream from my house and Mediacom seems not to want to investigate their own cable and equipment. I am going to be forced to find another service provider.

Mediacom technicians were very friendly, very helpful, courteous, and graciously resolved the phone wiring problem. Technicians arrived when promised. Technicians patiently listened to what the problem. One of the technician was new and will be a great addition to the Mediacom service staff. Thank You for your great service.

Arrived on time. Very professional. Took care of the problem. Tech was scheduled in two days after I called. So much better than before. When I called the person tried to help me but it couldn’t be fixed over the phone. Tech was extremely nice.

After several attempts Mediacom finally was able to resolve the situation.

My internet goes out almost daily. Mediacom doesn’t know why. I’m not real sure about this service! I don’t like to call customer service daily, so I just keep resetting my modem. Time for Mediacom to take a look at this reoccurring problem.

Programs continue to pause & continue during live tv, movies & music. This problem was addressed several times recently. Mediacom installed a new cable line from the utility box. Another call to a tech resulted in on screen settings’ changes to eliminate programs pausing/interrupting. It continues to pause during all broadcasts. Very annoying.

Had problems with internet instability and had tech come to troubleshoot and resolve problem and install the new modem I purchased from Mediacom. Tech changed a filter and connected my new modem and talked through some options of not using a wi-fi router or what to do if I decided to use one (need to call Mediacom & have them turn off wifi function on modem). I am in the process of testing the functionality without a router now and everything seems to be working fine. I really appreciated his taking the time to help me understand and he resolved my issues.

They did a phenomenal job, it was really nice and smooth. Make sure you’re treating your workers correctly. If you’re desperate for workers think hard as to why. However, I do hope you’re a good company. If so you should be fine. :)

I, as well as others in our neighborhood, are all having problems with our internet connections, yet nothing is apparently being done to correct the problem!!!! I was told that there were problems with the signal, yet nothing has been done to eliminate the problem!!!

Will be out for over a week before someone can come out and fix it. Cable was working when I left this morning. Cable back this evening. Seen him working on someone else's. Next thing I know mine was off.

The young man was courteous, professional and friendly. Described step by step clearly and quickly. Got Netflix back online and corrected a problem with the channel guide. None of the shows had information showing. Only took about 25 minutes to fix it all. Nice job!

The last two months I have had to call 3 or 4 times in order to pay my account. Last month I ended talking to someone in order to make my payment. The price is also getting to be higher than what I use to pay for my old service that I dropped and switched to your company.

The workers that have been to my house have EXCELLENT. The customer service has been more than a little lacking. The outsourced telephone are hard to understand and don't seem to know what is going on. I would rate customer service a 3.

For over a month On Demand didn't work and got an error message. I had to make several calls. Was promised a callback after my first call and a price reduction, but neither happened. The last call was helpful and promised a discount on next bill, so I'll see if that happens. I have also had problems for couple months with various channels "stuttering", tiling etc. I keep hoping it will go away but it hasn't.

Called to inform of internet outage. Very unimpressed by the automated answering service. Could not get the problem resolved with it. Informed by actual technician that there was an outage in the area, so time taken with automated answering machine was wasted as couldn't have resolved the issue myself.

I haven’t had the service for very long but I am completely pleased with it. I have had a few mishaps with the line to the power pole but you guys have always been really quick to come replace it for me. Also service is perfect. Have absolutely nothing to complain about it! Thank you for providing great services at a reasonable price. I will be a loyal customer for as long as I live in this area!!

I was very impressed with Mark. He arrived as stated and was able to replace my cable box. Then he stayed while I made sure everything was set up and easy to use. And I am very impressed that he was able to be here within one day after problem discovered.

While I was able to get my rate lowered back down through the retention department, it is unacceptable that you raise the rates yearly. The standard rate for AT&T is 80 for 1 gig unlimited and you want to charge 130 or so. It is ridiculous that you charge almost double for the same service and you aren't providing anything extra or special. Your lines lose service weekly and speeds are not as advertised. You are taking advantage of the fact that you have a soft monopoly on certain areas and speeds and the fact that half your customers in town are elderly and don't know better.

Cable bill just keeps going up and up. Watch very few of the available channels anyways, not interested in most of the other channels. Not seeing the value in keeping it as we generally just watch the local channels and a couple others only.

Love the speed and uninterrupted internet but the cable from the cabinet in the yard to the house is still above ground after 3 weeks. I understand at some point it will be buried but at present I have to mow around it.

The built in wifi keeps dropping, every other day or so. I have to reboot the modem to get it back. The coverage around the corner is no good. Now I have to pay more to try this new wifi mesh. If I had a choice for another provider, I would switch.

I was only calling to sort out a payment that I had set for 5/5/21 and I didn’t see it post on my card statement online, so I paid it again with the card I wanted to use and selected pay now and it said paid. SO, today I see on my Amex statement 2 pending charges for 343.95 each. I called Mediacom and the gentleman that helped me with it explained what had happened and that he would have my second payment refunded back to my card. He said it takes around 3 business days. It was an excellent experience as always…. Thanks Mediacom!!!

Left a cable in my yard and was told a technician would be out to bury it next few days. That was 6 weeks ago. Customer service has not been helpful or transparent refusing to provide me any information.

When I started service, the lady told me 1000 megs would be more than enough to stream TV and use our laptops. She said she did the same and never came close to using 1000megs. I have gone over more than once in the same month. Plus service is slow and stopped several times. I am looking for a different internet provider.

I requested a modem due to my own equipment giving me issues with internet signal. The representative put in an order to send 1 out to me when my local Mediacom store didn't respond. My issue was resolved quickly and efficiently!!

I had a good experience with the technician who came out to my house to install Internet service. The equipment that had been shipped to me wasn’t working properly, but the technician had another modem in his truck that works just fine. He made sure everything was up and running before he left. Very professional.

Becky was very polite and thorough. She was courteous and willing to help. She spoke in a clear tone and made sure that all my needs were met before ending the call. Becky handled my transactions in a timely manner. The wait time was minimal to speak with this representative.

The new remote was faulty and would not pair with my tv. After much effort by myself and the technician, the technician concluded that the brand new remote was faulty and had a new one sent to me. The new remote works perfectly and I am very pleased with the efforts of the Mediacom tech.

All it needed was new batteries. It all was our fault because we did not think of trying to put new batteries in. It was very silly of us. The worker of yours handled it very well and did not make us feel foolish.

New box. I called the company. They couldn’t help me over the phone so they sent me in to get a new box which everything works fine but they said I would get a discount on my next bill because I didn’t have it for five days.

We have no consistent service from Mediacom -- I have called over 30 times in the last year or so. No one from Mediacom seems to be able to fix or find our problem. Mediacom seems to empathize with us -- but that is not a solution.

I don't care for Mediacom at all. I'm looking for another provider. YOUR brand new modem left me without internet daily and was sucking data -- your own repairman said so. I still have periodic outages. Your customer service is only interested in selling more data.

Couldn't be happier with the telephone representative I talked to when I ordered the upgrade. The installer was totally professional while also being personable and efficient. I was quite surprised when I got my bill and instead of $15 extra was $80 more than the previous month. I definitely won't get $80 a month use out of recording programs. What was the $49 service charge for?

It is absurd that we're on month five of this TEGNA deal in Minnesota. The Olympics, NHL Playoffs, U.S. Open Golf, Triple Crown are all happening or coming, and they will not be viewable. What the heck am I paying you for? Get it fixed. It is just dumb to go five months without a deal with a legacy broadcaster. I'll add that your technology regard boxes and internet routers leave something to be desired as well.

We have been having internet issues and in Jan. or Feb. someone came and laid cord on top of the snow. It was supposed to be buried in April & as of May 6, still is not. Someone came and flagged things off & my neighbor’s lawn mowers have already mowed over one flag. There are flags in our neighbor’s yard & her mowers are sloppy. I hope this gets done soon!

I cannot say enough about how wonderful an experience I had with Deborah recently. She answered my questions fully and was so professional and friendly. She should be teaching other customer service people at Mediacom. Truly a five star experience. She actually made my day better.