Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,218 reviews on ConsumerAffairs are verified.
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Reviewed June 1, 2022
He was very disrespectful. Cussing at me over the phone. Saying that he been all ** morning. My wife forgot to tell me about the appointment. That was no reason for him to act like that. He should have just left. When he saw I was mad he apologized. That's not acceptable.
Good morning Steven,
Thank you for taking my call today and for taking the time to write and post your review. I'm terribly sorry to hear about the unprofessionalism that our tech displayed. I can assure you that we will do our best to try to prevent this from happening again. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
Other than mixup on appointment time and date the service from technician was great. Has to come back tho to complete the job. Otherwise was very efficient and knowledgeable about what he was doing. Very helpful. Thank you for asking.
Good afternoon Doris,
Thank you so much for your review. I'm glad you had such a good experience with the technician but do apologize about him having to come back. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Thank you,
Jessica
Reviewed June 1, 2022
I was very unhappy about all services being out and was considering going to a different provider. The technician, Eric, showed up today and was very professional. He got my devices back up and running, which really pleased me. He explained the things he was doing which was very helpful. If things continue to go well I will be staying with Mediacom.
Good evening Mary,
Thank you for sharing your experience and for taking the time to write and post your review. I'm very sorry to hear about the issues that you have had. I'm glad to hear that Eric stepped up and got everything resolved for you and that he also took the time to explain what he was doing. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
You sent me on a wild goose chase to Red Oak IA by assuring me the office was open 8am-4:45pm. I got there on Thursday and the doors were all locked up. There was a sign on the door that they would be closed on May 18 and May 26 — so they knew at least since May 18 that they’d be closed on the 26th. That was a wasted trip. I went back to Red Oak on Friday and got the new remote. It didn’t work and could not be programmed. A very nice tech came on 5/31 and had to throw the remote you gave me away and give me a new one. We were one full week without TV at 208 W Thomas. You need to credit my mother, Phyllis ** for that. Not to mention, gas and mileage for 2 trips that were entirely fruitless. You should have sent a tech to begin with like I requested.
Good morning Judy,
Thank you so much for your review. I am so sorry to hear about the issues we had in swapping out your remote. I am glad I was able to speak with you today and confirm we have have since resolved those issues and that we were also able to fix any billing concerns you may have had. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
My 3 year promotion ends in June, but there are no promotions at this time so my monthly payment will rise substantially. I am retired and have limited income...Mediacom should offer a senior discount. More seniors would use Mediacom ZV services if an incentive was available.
Good morning Diane,
Thanks for taking my call today and for taking the time to write and post your review. I'm glad to hear that one of our reps was able to help find you a better priced option. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 17, 2022
They made it right and changed the routers and called and followed through and was very happy.
Original Review: June 1, 2022
Someone in town cut cable- advertised a city wide outage. In the AM, I was still without internet- called the #, went thru the online chat (totally worthless), finally figured out how to talk to a real person. she sent out a technician within a couple hours. (That was wonderful). He said my modem was fried and he replaced it. I got the internet back however it wouldn't work with my company's internet. Now I don't have wi-fi as the only way we could get it to work is if it was bridged. I have tried talking to multiple people at Mediacom. The technical service people don't know how to talk to someone that is not a techy person. I can't wait until I can get another internet provider who can actually fix this situation for me.
Good afternoon Cheri,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you and we have since had this resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I am very disappointed with your treatment and handling of charges for customers that have been with Mediacom for 41 years. It is people like us that keep your business going. I do not qualify for the ACP program but feel you should help your long time customers more than you do.
Good morning Carol,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. I am happy I was able to reach you today and go over all of your billing concerns to get this resolved. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Very nice and informative. I've thought about just using internet and she gladly gave the amount to think about what I want to do in the future. I love Mediacom and believe you are the best around. Someday I may or may not change my service and until then I'm fine for now. Thank you.
Good afternoon Teresa,
Thank you for sharing your experience and for taking the time to write and post your review. I'm happy to hear that you feel that we are the best service provider around. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
The Internet will shut off just unexpectedly and then turn on unexpectedly and every time it does that I had to keep rebooting the system and then the buttons on the little red box will keep blinking red instead of white so I don’t know what’s wrong with it and the guys that came to the house were really really helpful but it still didn’t help. I’m not sure how to fix it. I’m not sure how to how it’s going to make it better but I wish that I wouldn’t turn on and off like that and it constantly lost are bleeding out of nowhere errrrooo what will.
Good morning Brittany,
Thank you for taking my calls and for taking the time to write and post your review. I'm sorry about the issues that you have experienced. I'm happy to hear that our last tech visit was able to get this issue fixed. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: June 7, 2022
We had a technician arrive who was able to verify that our internet service is working and resolved the hardware problems we had with the Eero boxes. Speed tests have been consistently over 500 on our devices since the tech visit and haven't had any issues with video conferencing while NETFLIX is streaming in another room.
Original Review: June 1, 2022
I called to cancel our cable service because nobody was watching cable in the house, only using streaming services and because the bill kept going up each month. The person I talked with was very pleasant and took care of the issue. Then the internet went out. I called back to find out that the internet had been turned off along with the cable. After a couple of hours it was sorted out and the cable works again. However, now the internet seems much slower and not the 1 Gig speed I signed up for. The best speed I've since the cable incident is around 120mbps, on the same setup that was previously much faster (500+).
Good afternoon Daniel,
Thank you for taking our calls and for taking your time to write and post your review. I'm sorry to hear about the issue that occurred. I am quite happy to hear that our technician was able to resolve this issue. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
Need a tech to come out, appointment window between 1-5pm, called me at 2:44pm. Missed the call because I was working, called back a minute later and tried to say my appointment may not be guaranteed. They said they called me 3 times, which was not true, only once! Worst customer service ever!
Good morning Melissa,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Never received return box requested on 5/20. Called several times to inquire about status. Was told we would have yesterday but did not arrive. Today we asked for a shipping label but was told that could not be done. Finally got the address because we have run out of time and will send back in an old Dish box. Seems like Mediacom is not sending the boxes out so we will get charged for the equipment.
Good afternoon James,
Thank you so much for your review. I'm sorry to hear about the shipping box issues that you have been experiencing. I am glad I was able to reach you today and go over our delays with shipping boxes at this time. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I was happy to be able to have my moving transfer done in a timely manner, my one complaint is the technician seemed unaware or oblivious that he was tracking in mud. I was moving in that day and there were grass clippings from both groups, however they were not tracking in mud.
Good afternoon Kevin,
Thank you so much for your review. I apologize for the issues you experienced when having your services transferred to your new residence. I am glad I was able to reach you today and confirm everything else went well though. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Both employees arrived and had completed the job in 30 minutes. They were professional and friendly! Even though it took a week for them to return to complete the job; they did connect the internet so we could use it until the burial was complete.
Good morning Suzanne,
Thanks so much for your review. I am happy to hear we were able to provide service to meet you and your family's needs until the burial was complete. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Reduction of bill through government assistance as needed on my low fixed income. Appreciate the assistance from Mediacom operators. They were patient and helpful…all questions answered and completed. Thank you very much.
Good afternoon Mary Lee,
Thanks so much for taking the time to write and post your review. I am happy to hear we were able to help you with your billing concerns to help reduce your billing. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I had a very short wait on the phone. I was greeted by a very upbeat, professional person who was very attentive to my interest in finding the best deal. She reviewed options with me, finding a very good package at a great price!
Good afternoon Robyn,
Thanks so much for taking the time to write and post your review. I am glad to hear our representatives took the time to find the best deal that worked for you and our offered services. If there is anything we can do better, please don't hesitate to give us a call. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Tried to make contact via online and the system didn't seem to complete. We have been, over previous 3 days been experiencing the internet connection dropping out. Required rebooting modem/router. Would like to know what is going on. The TV and phone still worked. Also had to restart the family room TIVO box two times.
Good morning John,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
Very good. Perfect. I was very happy. He was very polite and took shoes off before I had to ask him. He was the best I ever had. It’s hard to write so many words when you are as please as I am. Thank you for an excellent job.
Good afternoon Judy,
Thanks so much for your review! I am glad to hear how happy you are with our technician that came out. We appreciate your business and look forward to continuing to serve you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. Have a great day.
Warmest regards,
Suzzane
Reviewed June 1, 2022
I have had problems for months with consistent internet connection. Technicians have been to my home several times and gone up local poles to check. I was told they were upgrading the area. It got better, then worse. I called and they saw an open ticket. I was promised follow up. Nothing so far and my internet is very poor.
Good afternoon Margaret,
Thank you so much for your review and for taking my our calls. I'm sorry to hear about the service issues that you have experienced. I am genuinely happy to see that the issues here are now fixed though. As always, if you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed June 1, 2022
The techs that came out to troubleshoot my issue were quick, polite and completed the job to my satisfaction. Ended up replacing the Tivo dvr and connecting the minis to it. Signal and quality of the recording has been flawless ever since.
Good afternoon Brandon,
Thanks so much for taking the time to write and post your review. I am glad to hear our technicians could help resolve your service issues and that everything is working great. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed June 1, 2022
The service is good. But sometimes, it goes off. I call Mediacom Cable. They come out if they need to.
Good morning Nora,
Thank you so much for your review. I am glad to hear your overall experience with our company is good. I do apologize about the occasional issues you experience. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 31, 2022
The quality was fine. It was the price that went outrageous. Mediacom Cable overpriced themselves to the point that a person couldn't afford to have it anymore. When your bill goes from $181 to $300 in one month, it’s that much of an increase. That's a car payment. And if you're on fixed income, you can't afford their services anymore. And I couldn’t. That was why I couldn’t go into using them. I might go back to them if I can get a decent deal. But every year, they went up. And the biggest jump though, was this year. I'm streaming TV using their cable. And I've had to up the coverage on it already. I'm hoping that this last up is just going to solve the problem. Otherwise, there's one other company in town that does internet that I’ll look into. Because I started with the new company, this is June, in May.
Good afternoon Tricia,
Thank you so much for your review. We do apologize for the increase to your billing and having to go to another company. We have tried to contact you about the issue. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 30, 2022
When I had the cable turned on, it was very good experience. If an issue happened in daylight, I would call Mediacom. But lately, the service is not very good because it keeps raising up.
Good afternoon Vera,
Thank you so much for your review as well as taking my call today. We were able to get you into a new promotion. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 29, 2022
I called to have a Mediacom line taken down in order to remove a big tree. The tree company came, but Mediacom never showed up. After hiring someone else to take down their line, I called to get it hooked back up after the tree was removed, but when the Mediacom guys FINALLY came, they refused to hook it back up. They said the line wasn't long enough and just left, never to return. After 6 days with no internet or TV, I asked the tree company to hook the line back up. It took him 5 minutes to do what the lazy Mediacom guys refused to do. The line was plenty long enough. I called Mediacom back to complain, but they didn't seem to care. Slow, inefficient, and poorly trained or lazy technicians. Very FRUSTRATING to deal with these people, and it generally takes a week to get service, if your lucky enough to get it at all.
Good morning Daniel,
Thank you for taking the time to write and post your review. I'm sorry to hear about what happened to that line and with our technician. We have made multiple attempts to contact you, but we haven't been able to reach you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 28, 2022
Mediacom service is terrible. Their people on the phone don't really care. They know their service sucks and don't care, you can tell it's culture of this company. You can get them out next day for service, but if it goes out, you have to wait 1-2 weeks to come out to fix it. My house and the house next door are out. Both worked yesterday, both stopped today. It will be a week before they will come out to fix it. I traveled 700 miles to this house and planned on working here this week. If this was the first time, I may have more understanding, but this is the 4th time in over a year.
Good morning Tony,
Thank you so much for your review as well as taking our calls. I do apologize for the service issues you were experiencing as well as the length of time for appointments. You did confirm with me today that things are now working. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 28, 2022
We use Mediacom for the TV and it's fine. We're good as long as we have the sports channels. We're from Arizona so we were watching the playoffs. The Suns were in it.
Good afternoon Patricia,
Thank you so much for your review. We are glad to hear you are happy with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 27, 2022
They serviced me extremely fast. But the first guy that came hooked things up wrong. I called Mediacom and told them the service wasn't working. They were out the next day to correct it and make sure everything worked right. They're top-of-the-line.
Good afternoon Glynda,
Thank you for taking the time to write and post your review. I'm sorry to hear about the initial issue with the installation, but I am quite happy to hear that we quickly resolved the problem. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 26, 2022
Customer service is very good. Whenever I call to pay my bill, they are always very nice and their guys get straight to the point. Also, they always offer what deals they have. Mediacom is a good choice. I play video games and the internet is good. I never lag out unless there's a storm. I would definitely recommend it. The price is definitely good for how much I pay a month.
Good afternoon Elijah,
Thank you for sharing your experience with everyone and for taking the time to write and post your review. I'm happy to hear that your experience has been great. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 25, 2022
Our experience has been pretty good. We have internet through them and it's rarely down. When it's down, it's back up pretty quickly.
Good afternoon Sean,
Thank you for sharing your experience and for taking the time to write and post your review. I'm glad to hear that your experience with us has been good. I do apologize for any outages that you may have experienced though. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 24, 2022
They keep charging things that we don't want. They had a charge which I had $26 reduced. But we got the new bill and they raised it $12. They just deducted the $26 within the last two weeks and we paid it. They told me that's what the bill was. Now the new bill comes and it's 200 and some dollars instead of 196. This has been going on for years and I'm getting fed up with it. So, I'm about to change providers.
Also, the reception is questionable. Our internet goes out. I lose voice for 40 seconds at times in the channels. I'm not happy with the service. A year and a half ago, I told them the speed of our internet was slow. So they said they did something automatically for an extra $10 a month. That had zero effect. I called them after a month or two and they canceled that.
Good evening John,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to help reduce your monthly rates and to help address the WIFI issue you described. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 23, 2022
The previous owners had Mediacom and they said they had good service. I got it too and it's okay. The installers were nice. One thing, however, is I have a lot of boxes, which is ridiculous. I have four boxes just to get service from one end of the house to the other end of the house. I also haven’t been able to really get information off of the app. It's useless.
Good morning Theresa,
Thank you so much for your review. I am glad you had a good experience with the installers. We did go over the service as well as other questions you had. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 22, 2022
Mediacom was giving me a cheaper deal than what I had. I did that deal and that was not true. After a month, my bill went up from $91 to 100 and something dollars. The lady told me that the cost was going to go up every year. When I got this, they didn't tell me about that. Other than that, the service is better. They also did the installation for me. It's just I can't afford to keep paying 180 something dollars just for internet.
Reviewed May 21, 2022
I have internet, television, and cable services with Mediacom. They gave me 9,000 stations and I only watch about half a dozen. I don't need all these channels and they're worthless to me. I like to focus on just the ones I really use. I want the sports channel and I would have to pay for that. It's the same for HBO. I haven't elected to do so. I watch Netflix. The internet's been fine and I've really had not too many problems with dropouts or speed. When Speaking with customer service, it's speedy and they satisfy my questions. I'm paying close to $200 a month, which is a lot of money for a single household person. I will keep my eye out for specials that are available.
Good afternoon Phil,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to help find you a better promotion that was able to help reduce your monthly cost. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 20, 2022
I have my phone and cable services through Mediacom. The cable works well and when I have a problem such as having no picture, I call the number that's displayed on the screen. It doesn't take long for someone to assist. They try to work and resolve the issue from within. But when they can't, they send a technician. We just resolved the issue where I had no picture. Go for Mediacom.
Good evening Beverly,
Thank you for sharing your experience with us and for taking the time to write and post your review. I'm glad to hear that your experience with us has been good. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 19, 2022
I've been with Mediacom for a long time and the experience has been very good. I use the internet service a lot. I usually only interact with customer service when there's a problem. The problems in the past have gotten straightened out rather efficiently. When I lose internet here on my end, they would check to see if the problem’s on their end or mine. If it were on mine, they would walk through what I have to do to fix it. It's been a very positive communication.
Good evening Robert,
Thank you for sharing your experience and for taking the time to write and post your review. I'm happy to hear that you have had very good experiences with us. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 18, 2022
Mediacom was the handiest. Their service runs when we want it to run. Their customer service is good too. They listen and they try to help. Most of the time, they get things done. The only time they didn't get things done was when the power stuff's been off.
Good morning Keith,
Thank you so much for your review. We are so glad to hear your overall experience with our company has been so good. We do apologize you have had occasional issues. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 15, 2022
Mediacom is expensive and there had been a lot of outage in the area, although I'm sure they can't control that. Also, I haven't had channel 212 for two weeks now and I know we pay the bill and I know we have that service. Other than those, the service has been okay and I like the service I have. The service they give me is 100% good quality.
Good morning Nancy,
Thank you so much for your review. I'm sorry to hear about the service and billing issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 14, 2022
I'm having problems with my TV. The guide keeps getting screwed up and then it gets stuck and I can't get anything. The only way I can get to a channel is if I manually use the remote. And when they set up the box, they didn't put my Starz. They just put in the regular HD and the regular channels. When I try to go to the Starz and 400 numbers, it says no information. I've reached out to them and they reset my box, saying it would work alright for a while but I can't get to the 400 numbers. Other than that, the quality of the internet is good and I'm satisfied as long as everything's working.
Good morning Steven,
Thank you so much for your review. I apologize for the issues you experienced with our service. I am glad I was able to speak with you today and confirm we have had these issues resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 13, 2022
I wasn't able to log in to your website for my account even with trying the billing site password and also the password for my main MediaCom e-mail address. This was taken care of and it was nice. She was so helpful
Good evening Kirby,
Thank you so much for your review. We apologize for the confusion with the online site but glad we were able to get it resolved. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 13, 2022
Mediacom has been very helpful. Sometimes they have their little quirks with the service being down but that's kind of expected once in a while. Overall, they're good.
Good afternoon Mark,
Thank you so much for your review. I am so glad to hear overall your experience is good with our company. I do apologize for the occasional issue. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 11, 2022
Trying to lower the cost of cable. Got rid of one small package and the box for the 2nd TV. We’re still over $180 a month. Would like to be able to give you a list of what channels we want and make it a customized package so we will see and pay for our wants. Many have urged us to go with other choices that stream the shows we enjoy. Would rather stick with Mediacom but may need to change due to cost.
Good morning Marlene,
Thank you so much for your review as well as taking my call today. We were able to find you a new promotion to get the bill lowered down and went over how we unfortunately can't pick and choose channels. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 6, 2022
Internet speed to slow! Internet and TV and phone seems to off several times weekly! TV reception is spotty at most times. We pay a lot of money for this. Should Be Better! Should be a refund for lack of outages!
Good morning Dennis,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to reach you today and confirm that we have had your services resolved and that everything is working properly. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 6, 2022
The reps are all polite and friendly. I’ve had a good experience with them. But the prices are too high so I’ve changed my service with Mediacom to internet only. It costs me $97 a month just for that and the service is not as great as it should be. I get a lot of hit and misses. My internet goes out and then, it comes back on. They’ve rebooted at the office and it comes back on.
Good morning Barbara,
Thank you so much for taking the time to write and post your review. I am happy I was able to speak with you today and hear that we have had all of your issues addressed and resolved. We are glad we were able to assist with reducing your billing and ensuring services are working properly. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business and look forward to continuing to serve you.
Warmest regards,
Suzzane
Reviewed May 5, 2022
Last week, I was thinking about changing my phone service from CenturyLink to Mediacom but the lady on the phone was the nicest person I've ever talked to. I decided not to switch at this time because I need to get a new modem router that has a plug-in for the phone. I'm really impressed at how good Mediacom's service is. My experience in the last few years with them has been outstanding.
Good morning Jamie,
Thank you so much for your review. We are so glad to hear the representative was so nice and was able to provide such great service you decided to stay with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 4, 2022
We had to fix several issues after 2 technicians left the job incomplete. We didn’t have any cable service for the first 4 days when our prepaid service was supposed to begin. We are considering discontinuing cable because there isn’t much value in it.
Good morning Lisa,
Thank you so much for your review as well as taking my call. I do apologize about the incomplete install and not having cable services working properly, but you did confirm with me today that everything was resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 4, 2022
I was able to get my payment reduced so we could still afford your service. However, I strongly suggest that MediaCom consider a senior citizen package or discount to allow seniors on fixed incomes some relief. We have really enjoyed your service.
Good afternoon John,
Thank you for taking the time to write and post your review. I appreciate your insight and suggestion to consider a Senior Citizen package or discount. I will forward your suggestion. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 4, 2022
I'm satisfied with Mediacom. Their customer service does very well.
Good morning Mary,
Thank you so much for your review as well as taking our call. We are so glad to hear you are overall satisfied with our company. If you do have any questions or concerns, please call Medaicom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 3, 2022
My TV kept giving a "No Signal" message despite all connections were properly hooked up. The technician determined that the Box was faulty/not working and he replaced it. He also checked my other TVs to ensure they were properly working as well.
Good morning Roxanne,
Thank you so much for your review. I do apologize about the service issues you had with your TV. I am glad the technician was able to come out and get the problem resolved as well as check the other TVs to make sure nothing was happening with them. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 3, 2022
When I called earlier the outage was to be restored by 4:00 pm. It’s now nearly midnight and we’re still out! Also, why can’t you send a text or email alert instead of making hundreds or, in this case, thousands of customers call you?
Good morning Bruce,
Thank you for your review as well as taking my call this morning. I again want to apologize for the length of the outage you experienced. We did go over other way to check for outage updates like, the website, mobile app, or texting Molli. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 3, 2022
I had a scheduled payment and it didn't take it off my card till the day after the scheduled payment. I asked why it didn't take it off. All the lady told me was she didn't know. I then asked if she can cancel the payment. She said no again.
Good afternoon Amanda,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry about what happened with your scheduled payment. This type of issue is rare and I wouldn't expect that to happen again. I'm sorry for any inconvenience that this may have caused. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2022
Spoke with 3 Customer Service Techs, Erin, Thomas, and Rachel. My problem was turned over to other Techs with ticket #**, no one contacted me back. I then talked to Rachel and she gave me ticket #**. I should have been contacted back by someone and explained what was going on.
Good afternoon Patti,
Thank you for taking my call and for taking the time to write and post your review. I'm sorry for the experience that you had with getting things fixed on your email account. I'm happy that I was able to help. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 3, 2022
When the cable goes out, it usually takes a day and we gotta call Mediacom and tell them. And then, they'll try to get it fixed. The cable is working now but it goes off and on once in a while and it sucks. But their customer service is very generous.
Good afternoon Randy,
Thank you for taking my call today and for taking the time to write and post your review. I'm happy that I was able to find a new promotion that helped reduce your monthly rates some. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
I called to see if I could get a plan that was less money. The representative got discount based on my usage then gave me a number to call to see if I qualified for any other discounts. I did and got a mother discount of $30.00 month. I was quite happy!
Good afternoon Nancy,
Thank you so much for your review. We are so glad we were able to refer you and get the additional discount on your account. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
The Equipment was picked up by Mediacom rep. Excellent customer service. The initial phone contact (Rhonda) was efficient with a great helpful attitude. She put in much effort to try and find a lower internet access cost and succeeded. Cancelled the cable TV but installer took the time to show me a better way to have it reconnected in the future. He had a caring and pleasant attitude. Thank you.
Good afternoon Jan,
Thank you so much for your review. We apologize you had to remove the cable TV service at this time, but so glad to hear the overall service went so well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
I was able to change the current plan, add telephone and hopefully save a little money monthly. We may request to add another tv setup, but will let you know when we return to Bettendorf next week. I have found it easy to communicate with Mediacom staff - all English speaking individuals.
Good morning Sarah,
Thank you so much for your review. I am glad I was able to speak with you today and confirm our services have been working well for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 2, 2022
I have no problem with the person I spoke with, but I am quite unhappy about paying a great deal a month more than when I started. I understand the first 12 months is set up to get me in, but I'd hoped for a good deal for my second year, as I'd experienced in the past from where I moved from. I have no choice but to start looking for a reasonable deal from another company as I was told there's not even a chance of a better deal until JANUARY--that's a long time off!
Reviewed May 2, 2022
Our service tech was very prompt in arriving, and very thorough in his work. He also turned out to be a dog person as is my wife, and they had a great conversation while he worked. This was a great Mediacom experience for us.
Good afternoon Realff,
Thank you so much for your review. We apologize about having to have a technician out to the location, but we are glad to hear he was thorough and was so polite. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: May 2, 2022
Service guy in bucket truck lowered his bucket so I could explain why I needed the internet cable moved that was attached to the fascia board of my house. He said ok. They finished their pole work and drove off without moving the wire. That was Friday morning. I called Mediacom to complain about internet wire not being moved. I had workers coming to repair the facia board on Saturday and They had to move the wire. It took two trips for Mediacom to get this right. SRO #** and ticket #**.
Good morning Judy,
Thank you so much for your review. I am glad I was able to speak with you and confirm we had your line raised and issues resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 2, 2022
I received very helpful and friendly service in dealing with my needs. Also a referral to fill out an application for a program that would help me save even more money on my account. I did that, and was approved, so now I get help paying for my internet service. Was treated with courtesy and respect even though I had to have two of my services removed because of my budget and expenses. Mediacom, you are the best!
Good afternoon Joyce,
Thank you so much for your review. I do apologize you did have to remove services, but glad we were able to help with lowering the bill to work with your budget and keep you as a customer. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Original Review: May 2, 2022
Our internet has been unusually slow. I called and your customer service set up an appointment for a Tech to check it out. He called just before our appointment and advised if he didn't find something wrong he would charge us. I told him to cancel. Bad attitude!!!. My internet is still slow and I'm not happy. If it doesn't improve I will go shop for another provider.
Good afternoon Robert,
Thank you for taking our calls and for taking the time to write and post your review. I'm quite happy to hear that everything has since been resolved and that we could apply credit for the time without services for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
HD box installed by your person. 2 weeks later, no signal. Spoke with several agents. They took S/N and reset box. No signal. Then told outage in area. 3 Hrs. later no signal. New Bulk agent disconnected call. That agent said they couldn't find box with our s/n. Had to drive 30 min to Dagsboro the next day to rent a new box. AND our internet goes out several times daily.
Good morning Bonnie,
Thank you so much for your review. I apologize for the issues you experienced. I am glad I was able to speak with you today and confirm your service issues were resolved by our last technician. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed May 2, 2022
I am very satisfied with Mediacom. The most friendliest service I’ve had from any Internet provider. My order was taken my order was installed at my convenience and not theirs! I have never been more happy with the service I have received!!!
Good afternoon Suzanne,
Thank you so much for your review. We are so glad to hear you have had such a great experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
Happy with the 49.99 price and speed but not happy about paying more after initial discount. Switch to T-Mobile 5G Home internet and so far it is working fine for what I need. Would have stayed with you for the $49.99 price. Wouldn't lower price and more customers work out as well?
Good morning Robert,
Thank you so much for your review. We do apologize about the pricing as well as you having to switch to a competitor. We try to keep our promotions as economical as possible, but they do have step ups and increases unfortunately like all other things. If you do have any questions or concerns, now or in the future, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
Your installer didn't have his masonry bit so he took it upon himself to mount about stone into siding. Every other house (57) had it done properly. So installer boss came out next day and fixed but the siding had to be replaced.
Good afternoon Patrick,
Thank you for taking the time to write and post your review. I'm sorry to hear about what happened during the installation and the damage to the siding that occurred due to it. I'm happy to hear though, that it has since been resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
Excellent service. The person that I spoke to was very friendly, polite, and patient. She made the couple of minutes that it took to complete the transaction very pleasant. She was very capable and did an excellent job. I am very satisfied.
Good afternoon Danny,
Thank you for taking the time to write and post your review. Thank you so much for sharing your experience with us and others. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
Since Dec. I have had to phone CS at least once a month or more to try and get my bill correct. Took 4 months. Got past due notices even when I paid what rep told me to pay. Cable $$$. 25+yr customer.
Good afternoon Julie,
Thank you so much for your review as well as taking my call. I do apologize about the late statement issues as well as the miscommunication on the pricing. You did confirm today that things seem to be back in order. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
Was told a price for internet for one year. It included modem. It's only been two months and price went up. I know it was not that much but I was told the price would be that for a year and y'all did not keep your word.
Good afternoon David,
Thank you so much for your review as well as taking my call. I do apologize for the miscommunication with the increase to the modem pricing. We did go over that on the phone today and I understand the frustration. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 2, 2022
The agent was upset that I hadn't called in to get a better price. Why don't you offer the best price. I was a loyal customer for over 10 years and they made me feel like I failed them! Please give your customers the lowest price.... Maybe so many people won't leave.
Good morning Dale,
Thank you for taking the time to write and post your review. I'm sorry about the situation that occurred and that we couldn't come up with an agreement for a new offer. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed May 2, 2022
The service has been pretty smooth. Price point-wise from New York to Alabama, it's more expensive for what I'm getting, but it is what it is. Other than that, their customer support is really good. Whenever I have any type of issue, they're right on it. Also, I'll go to the home office and sometimes I'll pay in person and those agents are awesome.
Good evening Maria,
Thank you so much for your review as well as taking our call. I do apologize about the pricing we do try to keep it as economical as possible. I am glad to hear overall your experience with our company is good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed May 1, 2022
I have Mediacom's internet with the highest rate. Their reps' communication is excellent.
Good afternoon Thomas,
Thank you for taking our calls and for taking the time to write and post your review. I appreciate that you have shared your experience with everyone. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 30, 2022
The service has been pretty good. Everything is done quick and there are rarely any problems.
Good evening Alexis,
Thank you for your review as well as taking our call. We are so glad to hear you are happy with the service. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 29, 2022
I'm not really happy with the service because there are always glitches in the internet. I've had them out at least three times. Sometimes they change the line and check my router. It helped a little bit. But it's still glitching.
Good afternoon Johnnie,
Thank you for taking the time to write and post your review. I'm sorry to see that the issues have continued for you and that you have decided to cancel your services with us. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 28, 2022
Mediacom is pretty much the fastest service you can get around here. They've always done a pretty good job of hitting me up.
Good morning Horace,
Thank you so much for your review. We are so glad to hear you are overall happy with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 27, 2022
Sometimes the service is interrupted and my phone doesn't go through. But it picks back up. Last time, I reached out to them and the tech fixed my issue. He was good. I've been having a problem though with my phone service for the last two weeks. It would go off and then come back on. I can't call out sometimes.
Good afternoon Dwight,
Thank you so much for your review. I do apologize about your intermittent issues with your phone but glad to hear we have been able to resolve them. If you are still having problems, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 26, 2022
They are timely as far as not having to wait a long time for someone to pick up the call if you have any issues. I haven't experienced anyone being rude. They were helpful and they resolved the issues.
Good morning Brianca,
Thank you so much for your review. We are so glad to hear that your experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 25, 2022
The service is usually very reliable. But the speed at times would be cutting on and off. I have items on my modem and router and sometimes Mediacom blinks, then it goes off, and I have to reset everything. I've had a problem in the cold days that we had in the last few weeks and the guy that came out said that some of my plugs were old and outdated. The guy was wonderful. But Mediacom never went to the big box in the back, which I'm the only one hooked up to. It was bent over and the cover's been off of it. The previous two other repairmen didn't even bother to put the cover back on. But this last guy put the cover on, but he didn't test it out. He said it was all testing okay up here by the house.
Good morning James,
Thank you so much for your review. I do apologize that you were having some issues with having to reset everything. If you are still experiencing issues, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 24, 2022
I just got the internet service. The TV service cost is too high. But Mediacom has been all right. It served its purpose. I called Mediacom to do something here a while back and the gal really helped me out and I've been happy with it.
Good morning Murphy,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 23, 2022
The internet is good and fast. But the modem that was installed on the computer was a used one. So a serviceman had to exchange it with a new one. Mediacom is getting a little expensive, but the promotion that we are under is still in effect.
Good morning Richard,
Thank you so much for your review. I do apologize about the modem that was put in. A lot of our equipment is refurbished but I am glad to hear the technician was able to provide you a new one. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 22, 2022
I had a tech come out to install everything and the customer service skill that day was awesome. I've also spoken to someone over the phone because my internet got cut off. So I had to pay the past due balance and she was very nice as well. The internet speed is awesome. The kids are able to play their games and I can watch TV without any pauses. I'm enjoying it a lot. I haven't had any discrepancies or interruptions so far.
Good morning Ashley,
Thank you so much for your review. We are so glad to hear things are working so well and the experience over all is so great. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 21, 2022
I've been with Mediacom all my life and I’ve had no problem with it. Everything is okay.
Good afternoon Lucille,
Thank you so much for your review. We are so glad to hear that your experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 20, 2022
The tech support has been pretty good. But the internet service quality could be better. For what we get, we pay too much. I got a lot more in California and I paid slightly less than I do here. Sometimes the TV will tile out and it only happens on certain channels. Once in a while, the router at home starts blocking some of the apps on our phones. I was able to resolve it over the phone time before, but last time, I had to have a technician come out to my house.
Good evening Matt,
Thank you for taking my call today and for taking the time to write and post your review. I'm happy to hear that your service issues are now resolved. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 17, 2022
I have Internet through Mediacom and it's great. I'm totally satisfied with everything.
Good afternoon Michael,
Thank you so much for your review. We are so glad to hear you are satisfied with our services. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 16, 2022
So far, the service for the broadband internet has been a lot better. They used to have outages, but now, they're less often. It's always a positive experience with their reps.
Good afternoon Blane,
Thank you for taking my call today and for taking the time to write and post your review. Thank you for sharing your experience with everyone. During our conversation, you confirmed that everything was working great. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 15, 2022
We only watch seven or eight channels but I'm paying 163 right now, which is ridiculous. No way should Mediacom be paying local stations to carry their broadcast. But the representatives are doing their best.
Good morning Larry,
Thank you so much for your review. I am happy I was able to reach you today and go over all of your billing concerns and options to get this resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service, or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 14, 2022
I've had to call in to Mediacom every year for the past 4 years to rebundle my service because my prices increase by more than what I was told they would when I sign up. Every year, I've signed up for the package where my prices are supposed to increase by $10 per year and cap at a set value, and every year they jump by $20 as opposed to $10. Previously, this has been nothing more than a mild inconvenience as all I've had to do, and have been recommended to do by Mediacom customer service reps, is to call in and rebundle. This isn't my favorite thing to do, but it's worth it and everyone has been courteous and helpful.
This year, it turns out there is no bundle for me to sign up for. Not only that, but allegedly, there's no "package" in the system that I agreed upon. I was told that it would increase $20 for this year, then $30 next year, and it would just adjust to meet market value after that, with no agreed upon cap value or term. When I asked if I could be notified when the next bundle or package would be available, I was told there's no way for the company to notify me. Not through email, text, or phone call, even though I can receive bill payment notifications via text.
I was told the only way I can determine if there's a bundle available is if I, as a paying customer requesting information from Mediacom, go to Mediacom's website, and check it myself every now and then. This is absolutely ridiculous. Why would anybody agree to pay these insane prices for internet, especially when a package that I signed up for can't even be honored. What would compel me to stay, when I can simply pay for a different internet provider. At the prices Mediacom wants to force me into, it would be cheaper to pay for a hotspot plan from Verizon.
Good afternoon Nick,
Thank you so much for your review as well as taking our calls. I do apologize for the issues with the billing. I am glad we were able to get you into a new promotion. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 14, 2022
Mediacom is good and I'm very pleased with it. Every winter, we go down to Texas and my husband calls them and cancels the service until April. There's just a small charge to keep us in the loop.
Good afternoon Margaret,
Thank you so much for your review. We are so glad to hear you are pleased with the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed April 13, 2022
I've had a good experience with Mediacom. I have an internet and phone bundle and I'm really satisfied with them.
Good afternoon Bill,
Thank you so much for your review. We are so glad to hear that you are satisfied with the services. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 12, 2022
I contacted Mediacom to see if our monthly bill could be reduced. Heath found that if we moved from 300GB to 100GB data a month, it would significantly impact the monthly bill. That may not work for users who stream a lot but it's fine for basic users.
Good morning Mary,
Thank you for taking the time to write and post your review. I'm very happy that I was able to help come up with a better plan for you to help reduce your monthly bill. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 12, 2022
Having no signal is very rare and the quality of service is excellent. If something goes wrong, I call them and they come here and do it right away.
Good afternoon James,
Thank you so much for your review. We are glad to hear things with our company overall are really good as well as issues get resolved right away when they do happen. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 9, 2022
The infrastructure in resort needs a lot of updating so service is more reliable. Other than that service was great when it was working. We appreciate that Mediacom tailors the service to what the snowbird needs are. Looking forward to next season. Thank you.
Good morning Carl & Judy,
Thank you for taking the time to write and post your review. We understand that a lot of our customers do travel south for the winter season. I'm happy to see that we were able to help make accommodations for that. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 6, 2022
Said I needed new box. Had two boxes with him. After two and a half hours found both boxes not working. Put my same box back in. Did work on lines and wires. Not restarting as much. After he left my printer would no longer print. That will now cost me money for a computer tech to fix.
Good afternoon Russeline,
Thank you so much for your review as well as taking our call. I do apologize about the service issues you were experiencing as well as your printer not working after the technician left. You did confirm with me yesterday that everything was now working and that you didn't need any further assistance. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: May 13, 2022
The monthly bill reflects your helpful efforts. Thanks for your help to get this resolved. It's much appreciated.
Original Review: April 6, 2022
Local rep said she could typically offer a 10% incentive for long time customers. We've been with Mediacom since 1999 and no such luck. She suggested the loyalty department with Mediacom and a ticket was issued for them to call. No phone call was returned. Disappointing.
Good afternoon Mary,
Thank you for taking my call today and for taking the time to write and post your review. I'm very happy that I was able to help come up with a better plan for you. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 6, 2022
Attempted to download HLN. Requested the same information 8 or 9 times. Never completed the download. I would like to understand why I can't watch TV on the laptop, or what the issue is. Or maybe just what is the process. I called, but the agent didn't give me complete information.
Good afternoon Jacqueline,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 6, 2022
So far, so good. I haven't had any issues. But the pricing is a little bit off compared to other companies because a lot of companies just charge you one flat rate. But with Mediacom, I can come in at the $30 rate, but I don't really get to do much with that. Then I go over and my bill is over $50. I just got my bill today and it's over 113.
Good afternoon Roxanne,
Thank you so much for your review. I am happy I was able to reach you recently and go over all of your concerns to get this resolved. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 5, 2022
My Mediacom experience was exceptional and I received excellent customer service from Evan ** during my appointment on Monday, 4 April 22 to have my internet service connected. His inside and outside work was professional and he made sure that he cleaned up behind himself and asked prior to his departure if I was satisfied with his work and asked if I had any questions for him. I couldn't have had a better technician. Well qualified and knowledgeable in his profession. Thank you very much Evan and thank you Mediacom.
Good afternoon Martha,
Thank you so much for your review. We are so glad you hear that you received such excellent service from Evan during your appointment as well as overall with the experience. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
It took 2 and 1/2 weeks to fix a bad cable. The cable continues to be run underground through the MIDDLE of my neighbors yard instead of along the road. It would only take a couple more feet of cable to run it in a safer area. You can be assured it will get cut again by my neighbor due to the poor placement of the cable.
Good afternoon Arminda,
Thank you so much for your review as well as taking my call today. I do apologize about the inconvenience you've been experiencing with the line getting cut as well as it was getting put through your neighbor's yard. When we spoke today you did confirm things are working and the lines has been buried. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: April 5, 2022
My internet is dropping in and out. The first time I called in the tech called me and said he saw a truck working on lines and that was my problem. Didn't fix my issue, called back, got rescheduled 3 times then the tech called and said since my router was working. At that moment he couldn't help but they would monitor it. I'm still having issues and am very unhappy.
Good morning Luke,
Thank you for taking my call today and for taking the time to write and post your review. I'm very happy to hear that we were able to fix all of the service issues and that it is now running better than it ever has. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: April 5, 2022
1. Charging late paying service charge when your bill is paid the day received. This happened (2) months in a row. Called your customer service rep who promised to credit (2) $10.00 late fees and only one was credited to my account. You FAIL to do as promised. I have been a customer for about 20 years and will probably change to one of the new cable companies that serves my area. You had a good company with good service but started deteriorating about (2) years ago.
Good afternoon James,
Thank you for taking the time to write and post your review. I'm writing to let you know that the credits for late charges have been approved. You will see this in your next statement. I apologize for the frustration this caused. As always, if you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 5, 2022
I’ve been with Mediacom a long time. I have a phone, internet, and cable. However, the telephone doesn't work. I can't get through. Sometimes, I also have a problem with the Internet. They put it up on the screen, saying there’s difficulty with the connection. Lately, It has been happening quite regularly.
Good morning Mattie,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. We have tried to contact you to try to resolve the issue but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 5, 2022
This weekend my internet was off and on all weekend. Every time I started to do something on Sunday it would go out again. The tech has come out twice now. But at times my cable cut out and then comes back on also.
Good afternoon Pamela,
Thank you so much for your review as well as taking our calls. I do apologize about the service issues you were experiencing but you did confirm with me today that things are much better. You do have occasional issues with pixelating but much better than before. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
The gentleman that I spoke with was knowledgeable about the type of viewing package I was looking for and gave me some help in deciding the best package and rate within my budget. It would be nice if more people were well informed as the person that took my order.
Good afternoon John,
Thank you so much for your review. We are glad to hear that your experience with our representative was so great. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
I have had paperless billing for years. But for the last 3 years in a row all of a sudden in the spring or summer I get a paper bill and I'm unenroll from paperless billing. So I call and normally that means I don't get any bill at all the next month and the month after that I get a bill telling me that I didn't pay the last bill that I never got. It generally take somebody from the IT department to get it straightened out. It is very annoying.
Good afternoon Ruth,
Thank you so much for your review as well as taking my call. I do apologize for the issues you have been experiencing with the online billing. You advised me there was nothing currently I could assist you with. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
Went to my local office/store to inquire about the increase in my bill. The representative was quick in seeing the adjustments to my bill, offered the current promotion and I was out the door. She was pleasant, helpful, understanding and a problem solver. A1 service from my local office.
Good evening Sylvia,
Thank you so much for your review. We are so glad to hear that the representative at the local office was able to work with you quickly, professionally and get things resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 5, 2022
The technician named Jesse was very courteous, friendly and removed his boots without me asking. I really appreciate it that. He quickly diagnosed the issue and took care of the problem. If I had another problem I would request his assistance again.
Good afternoon Kathy,
Thank you so much for your review. We are so glad to hear the technician that came out was so efficient and polite. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
The two eero Wifi Boosters made my wifi signal stronger. I had no more wifi issues, after my upgrade via cable wire replacement, and Xtreme 3.1 modem. I also downloaded eero app to see all connected devices on my network, and everything was working properly. Thank you.
Good morning Henry,
Thank you so much for your review. I am so glad to hear that the Eeros were able to fix your Wi-Fi signal and that your overall service is doing well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Mediacom exceptionally good internet, tv cable, TiVo, always connected. 4 yrs.+ A LOYAL CUSTOMER. Best I have seen se MN. Quality, competently quick services, chats, online troubleshooting and more, sign up I will continue. Dr Ernie ** DC MS MT **.
Good morning Ernie,
Thank you so much for your review. We are so glad to hear that you have been enjoying the services as well as things have been working so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I had Mediacom providing Internet access for my streaming TVs and work from home needs for four years, overall the service was very stable and worked well, fortunately for me I had very little problems, I had the opportunity to cut my cost in half by moving to a 5G network and that seems to be working really well so as a retiree, time to start minimizing my bills and every little penny helps.
Reviewed April 4, 2022
The services are extremely high for cable tv and internet. Elderly people can’t really afford it on a fixed income. Other than the prices for television and cable, I guess the services are okay. I think the prices should be a lower, especially if you’re bundling.
Good evening Monica,
Thank you for taking my call today and for taking the time to write and post your review. I'm glad that I was able to help find a promotion for you that was able to reduce your monthly rate. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 4, 2022
They were able to resolve the missing channels but after 24 hours lots of channels were tiling again. This has been an ongoing problem for almost a year. They promise me they will fix it, but never do. No one seems interested to come after the technician has been here and we get many different reasons for the problem.
Good morning Rose,
Thank you so much for your review as well as taking our calls. We do apologize about all the service issues you were experiencing but glad to hear things are working well for you now. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: April 4, 2022
Connection sure doesn’t drop quite a bit. Hard to stay connected to my job as I work from home. It also seems like I have to reboot the modem a lot which is annoying. Hopefully this issue is being worked on. Thank you.
Good afternoon Leslie,
Thank you for your review as well as taking our calls. I do apologize about the service issues you have been experiencing but glad to hear that things are working well now. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I've had no problems so far with the service. The installation was quick and not stressful. My interactions with customer service have been wonderful. Internet speed has been great. No problems with speed or outages so far. Thank you for everything you do.
Good morning Kevin,
Thank you so much for your review. We are so glad to hear that things have been going so well for you from the start at the install. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Installer had muddy boots, and was immediately amenable to putting plastic grocery sacks over his boots as he was out of shoe covers. He worked quickly and quietly. My internet and Wi-Fi were up and running in a short time. He did a great job.
Good morning Martha,
Thank you so much for your review. I do apologize about the muddy boots but glad to hear he was willing to cover them with bags, so he didn't ruin the floors. Also, glad to hear things went well for the appointment. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I called Mediacom about cable laying in my yard for weeks. I have a sprinkler system and I don’t want it damaged if you are digging soon. I just want to know what’s going on. I called Mediacom to have someone call me. I haven’t received a call in over a week. This cable laying all over the place also is a safety hazard.
Good morning Larry,
Thank you so much for your review. I'm sorry to hear about the service issues that you have experienced. I am glad I was able to reach you today and confirm we have had your line buried and services are working properly. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 4, 2022
Promotional rate ended and package that I have now is barely affordable. I need a package that is affordable for my budget. Please contact me if you are able to give me a lower rate. I have been a loyal customer for years and my cable package should reflect my loyalty.
Good morning Regina,
Thank you so much for your review. I'm sorry to hear about the billing problems that you have been experiencing. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. Is there a better number or time of day? If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 4, 2022
15 hours later and my cable isn't working! Almost every channel says searching for signal and or I don't get this channel which I'm supposed receive. I don't understand why I'm in the west and my channel lineup is for the east.
Good afternoon Joshua,
Thank you so much for your review. I am happy I was able to speak with you today and that we could confirm your issues have since been resolved. I apologize for any inconvenience we may have caused you as well. If you have anything else that we can help with, please feel free to reach out to Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Suzzane
Reviewed April 4, 2022
I am well satisfied with the cable channels offered in my package. However the pricing continues to rise to the point that I may consider exploring streaming options instead of cable. I wish Mediacom would just provide special pricing deals to those of us who have been loyal customers for many years instead of us having to call in yearly or every 2 years.
Good afternoon Karen,
Thank you so much for your review. We are glad we hear you are happy with the overall service. We do apologize about the pricing we do try to keep it as economical as possible. Unfortunately, those packages are promotional deals and they do change, so we do have to have you call back in about changing those. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Was pleasantly surprised when the tech showed up within an hour to hang a new cable from the pole across the street to our house. Upon completion, the tech said another tech would need to come and replace something over on the pole due to some interference. When the 2nd tech arrived he said all that needed to be done was cleaning the connections, which the previous tech should have known. He also said there was a cracked piece for the TiVo in the box that should have been replaced, and he also asked me if we approved the previous tech screwing the cable on to our siding, which we did NOT.
I will concede that our siding is old and kinda crappy, but the more I look at how he ran the cable the more I’m like, that was a really bad decision on his part. The 2nd tech was appalled and even took a picture and sent it to his superiors. At the end of the day, I was very happy how quickly our issue got resolved, but wish the 1st tech would have made better choices.
Good morning Chad,
Thank you so much for your review as well as taking our calls. I do apologize about the issues with the way the lines were run initially but you did confirm today we did get that resolved. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I called up for help with a password and I needed some router information. The person answering the phone was great. They gave me the password I needed. They explained the router situation and what I needed. I quickly implemented her suggestions while she was on the line to verify that everything was okay. She was great.
Good afternoon Ben,
Thank you so much for your review. We are so glad to hear that the representative as so helpful and was able to get things resolved quickly for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
My original service was changed from 100-1000 to 200-1000 and I could not go back which resulted in a rate increase. The service person made a mistake and I should not be penalized resulting in a higher cost. I expect to be offered the original rate of $39 vs the new rate of $69.
Good evening Jason,
Thank you so much for your review as well as taking my call today. We did go over the rate increase. After that we stated no further assistance needed. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Technician said he was going to send a modem to replace the one I have.. I haven’t received it yet. Please advise whether I should be expecting it. I have needed to reset the modem several times recently. Thank you for your attention to this issue.
Reviewed April 4, 2022
I used the online chat to ask questions and eventually upgrade my internet service. The entire experience was great and the support person was knowledgeable and courteous. The only issue I had was when they upgraded my service they did not tell me they were actually going to perform the action and my internet went out for just a minute. This caused me to disconnect from the chat. But, my internet came back up within minutes and the speed had increased to my new service level without issue.
Reviewed April 4, 2022
My WiFi signal appeared to be really weak. I could connect to my cameras sometimes and other times I couldn't. Also had a weak signal connecting to my Generac generator app. Medicom serviceman tech reset the connection to my WiFi. Not sure what he did, but was a tremendous help in my connecting to my cameras and Generac generator. It made a tremendous difference!! Very pleased with the outcome!!
Good afternoon Bertha,
Thank you so much for your review. I do apologize for the service issues you were experiencing but glad the technician was able to come out and get things resolved for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Maint. man was very efficient. He replaced a lot of old wire in-house and outside. Problem was fixed momentarily on all three sets. It came back this week. Maybe be transmission problems so I am not complaining at this time.
Good afternoon Peter,
Thank you so much for your review. We do apologize for the service issues you were and possibly are currently experiencing. I am glad the maintenance tech was able to get things working. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
The young man was very nice and had me all set up on my initial installation very quickly but I noticed when he left the cable from the pole at the road up to my house was laying on top of the ground. He didn't say a word about it when he left so I only noticed a few hours later. I spent 4 hours in 35 degree weather burying my cable myself.
Reviewed April 4, 2022
Good service when we call, but scheduling times are pretty crazy. The price we pay has gotten to be a bit much! We are looking into other options for cable & internet. There are different options now in our area!
Good afternoon Diamne,
Thank you so much for your review. I'm sorry to hear about the billing issues you have been experiencing. We have tried to contact you to try to resolve the issue, but haven't been successful in reaching you. If you have further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Received upgraded modem for faster internet. Took three techs on 3 different day to get internet running so it would not drop signal. Signal would connect then drop the signal. Finally on third tech was ably to get Signal to stay connected.
Good morning Randy,
Thank you so much for your review as well as taking our call. We apologize for the service issues you were experiencing and the fact that it took 3 technicians to resolve the problem. You did confirm yesterday that things were working for you which we are glad to hear. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I feel like Mediacom really appreciates and cares about me. When I had any concerns, they took care of them, including crediting my account for lost services. They take my credit card payment over the phone, which is very convenient to me.
Good afternoon Diana,
Thank you so much for your review. I am so glad to hear your overall experience with our company has been so great. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
I am overall disappointed in the pricing. They continue to increase and take services away. Although I agree with some minor increases, why offer new customer deals and nothing for customers for more than 10 years. Just not good business.
Good afternoon Lynn,
Thank you so much for your review as well as taking my call. I do apologize that we do not currently have any other promotions for you. You did state the services are working well which I am glad to hear. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Cable was not working for 3 plus weeks. Unacceptable, made several attempts to fix issue but still took 3 plus weeks. Should have been taken care of with first service call, had to have someone come out more than once.
Good afternoon Tim,
Thank you for taking my call today and for taking the time to write and post your review. I'm genuinely sorry to hear that you were without working TV services for 3 weeks. I'm glad that we spoke though, as you confirmed that the service issue has since been fixed. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed April 4, 2022
Recently upgraded internet to higher speeds. Pleased at the higher download speed and lower cost for 1 year. For some reason there seems to be a drop out of internet connection around 7:30 pm Central time for 60 - 120 seconds. This is happened several times for some reason. Otherwise, we are pleased with the increase in speed for our gamer!
Good afternoon Diane,
Thank you so much for your review as well as taking my call today. I do apologize for the evening drop offs. I did do some research and we did go over it being a high usage time frame. If you do have any other questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
The installer did a poor job of box location installation and we will be having the Geek Sqaud come to tidy it up. We have all devices in our lower level out of site and it worked fine for our satellite service. He put the box on top of a speaker to my son’s computer. In our bedroom, he placed the box behind the tv hanging in the wall untethered to anything - just resting on the wall bracket. In our living room, he placed the box behind the ty resting behind the tv on its edge on top of our soundbar. It looks like an amateur performed the work. He also didn’t explain anything about the service. Very disappointed.
Good morning Patricia,
Thank you so much for your review as well as taking our calls. I do apologize about the experience you had with the installer and things not looking well after everything was done. I did follow up with you today and we did get the remote issue sorted out. After that you did confirm everything else was fine. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 4, 2022
Everything was fine with the installation of my Mediacom. They did a great job, in and out in a hurry and were very detailed also. I'd recommend them.
Good afternoon Bill,
Thank you so much for your review. We are so glad to hear the installation went so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 3, 2022
I got the lowest plan and it's all right as long as I don't go over my gigabytes. If I get over my gigabytes, they charge me $10 every 50 gigabytes.
Good afternoon Tracy,
Thank you so much for your review. I do apologize about the data limits, but you can always call us to get the package changed if needed. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 2, 2022
I have the phone and the internet through Mediacom. I recently upgraded my gigabyte. Sometimes it still buffers a little bit. But most part, I don't have a problem. They have good and dependable service.
Good afternoon Charlene,
Thank you so much for your review. We are so glad to hear your overall service has been good with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed April 1, 2022
Internet cable works great! I am pleased with the service provided at the rate I am paying. They accommodated my needs by coming to check on the connection to my TV recently and brought a new modem. Friendly staff and very prompt by arriving on time.
Good afternoon Wendi,
Thank you for taking the time to write and post your review. I'm very happy to read that your experience with us has been great. Thank you for sharing. As always, if you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Original Review: April 1, 2022
They offered me a great deal, where if I switched my internet service, I would have a lower internet bill and I would have phone and cable. But my bill was never once the amount they told me it would be, which would be 24.99. I've paid nothing but over $100 since the beginning. Also, I didn't get the $75 free cash advance for sign-up. I went to the office in Effingham County and the lady was so rude to me that I had to leave because I was physically going to harm her. So I haven't been back to that office since. I just call and pay my bill online. They approved my discount through the state, so that was a bonus because it brought my bill down to $81.99.
Good morning Dawn,
Thank you so much for your review as well as taking my call today. I do apologize about the bad experiences you have had with us. We were able to get you into a new package and went over your ACP program. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 31, 2022
I went on Web page to upgrade my service, It gave me what it called exclusive offers for being a loyal customer, the 1 I opted for was internet 400 and essential tv with phone, the cost was to be $109 before taxes, it prompted me to call to give more information, I called and was told by the representative that the offer only applied to new accounts, I explained in detail what It stated on the Web Page, I was transferred to The Loyalty Dept. which stated the same thing all in all I spoke to 5 reps over an hour's time who all stated the only thing for that price was internet 200 with essential tv and phone and now the total bill is $168. There is no discounts for Veterans or Senior's which is odd since even Dish gives credit for both!
Good afternoon Terry,
Thank you for taking my call today and for taking the time to write and post your review. I'm sorry to hear that not all of the options for upgrading was provided for you and also about our website offering a package that you weren't qualified for. We will do our best to prevent that from happening again. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed March 31, 2022
I'm stuck with Mediacom the longest because it goes out but not as often as DirecTV. I had DISH and it was the same thing. They were always going out all the time. Mediacom does cost me more and I'm not happy about it but since I got this new modem thing, the reception has been better overall. I don't like what is happening on the TV with all the channels changing. Now, I just get Mediacom internet.
Mediacom's customer service was pretty good. I was kind of disappointed. I called them because my bill was getting so high, and I can't afford it. I'm afraid I'm gonna have to quit it, and that really pissed me off. Also, I wish they would come out a little more often when people have to hook things up because I'm totally left field when it comes to that crap. They sent that thing in the mail, I had to wait almost a week to figure it out. Then, I just wait for my friends to come and they do it because I just can't handle it.
Good morning Vicky,
Thank you so much for your review as well as taking my call today. I do apologize for the service issues you were experiencing but you did confirm with me today that things are working well. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 30, 2022
Mediacom was the best one in my area. I get pretty good and fast Wi-Fi. Their representatives are friendly. I usually call, and if the issue is something in my area, they give me like a robot voice saying like, “Hey, it’s something in your area. If it’s why you're calling, that's probably the reason.” I haven't had my Wi-Fi go really badly that I needed help personally. It was more or less like a local thing.
Good evening Ira,
Thank you so much for your review. We are glad to hear that your overall experience with our company is good. We do apologize for the outages we are continually working on them. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 29, 2022
I never had a problem with Mediacom's customer service. I’ll always be looking for a better deal because I’m on a fixed income, but other than that, I really don't have any problem with Mediacom.
Good evening Venetia,
Thank you so much for your review. We are glad to hear your overall experience is good with our company. I do apologize about the pricing we do try to keep it as economical as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 28, 2022
I go through Mediacom Cable service. It's a little pricey but the service is awesome. I love how it's working and I love the company and the people that come out and fix it. They do their job really well.
Good evening Michele,
Thank you so much for your review. We are so glad you hear that the service is working so great as well as the overall experience so good. I do apologize about the pricing we do try to keep them as economical as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 27, 2022
I have TV, internet and my home phone through Mediacom. Like everything these days, they cost too damn much. But the quality of service is pretty good. The internet is the best. Nobody can compete with the speed, not even come close.
Good afternoon Ronald,
Thank you so much for your review. I am so glad things are working so well for you and I do apologize about pricing we do try to keep it as economical as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 26, 2022
I've always enjoyed Mediacom. I’ve been a customer since 2017. Everywhere I moved, I’ve gotten Mediacom Cable. I pretty much like it. Their service is affordable. They’ve got a lot of options for their service. For every technician that I’ve talked to, the turnout was always good. Mediacom’s the best.
Good evening Andre,
Thank you so much for your review. We are so glad to hear your overall experience with our company has been so good. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 25, 2022
The internet connection was weak. My son would call and deal with them. He hasn't complained now.
Reviewed March 24, 2022
I have the internet with Mediacom and it's fine.
Good morning Rosalie,
Thank you so much for your review. We are glad to hear your services are working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 23, 2022
I have a telephone, internet, and television service with Mediacom. For two years, the quality of the service was a real pain. There was always static and the service was always going down. They told me the problem that I was having was not with their service. It was with Pearl River. They had some transformers that needed replacing. It was not a smooth transition, it was intermittent. I needed something smooth to carry the internet, and that wasn't working well.
When they started going through the transition from one service to another, it would always break down and I'd have a problem. I called and asked about it. They'd tell me I have this contract. But I never really had any contracts. But I went on because I didn't have any other options. Then they started doing some things with Xtream. Once all of our services started speaking the same language, things started to work a little better.
I called and I had some complaints about some of the services, they said I'd have to talk to corporate. I said, “Here's the old corporate line.” They asked for my number and said they'd have corporate call me. I said to give me a timeframe. They said within 48 hours. In about seven hours, corporate actually called. I was shocked. I didn't even know what to say then. They had gone through the history of the system and they were telling me, “We see this. We can do this. What do you think?” I said, “Yes, thank you very much.” I was never really displeased with anything in the interactions.
A couple of their representatives lack a few communication skills though. The best person that I had to deal with was an individual that I thought would be hard to deal with. But she was very professional. Everything she did, she explained. She said she had to do something with one of the lines. Her ladder was hanging on her truck, so she couldn't get it. But she said she got to call somebody to help her get the ladder off the truck. I said I could help her. She said, “My insurance won't cover you." Somebody came and she took care of things.
They were easy with a lot of things. At one time, they called and I was a little upset. I told them, if they didn't fix my service, I’m gonna have to move their pole out of my yard. They set up an appointment, but they wouldn't show up. When I called back, they said I cancelled it. I said no, I didn't cancel it. Obviously, the rep canceled it. But when I set up a new appointment, they explained to me what had happened.
Good afternoon Wilmet,
Thank you so much for your review as well as taking our calls. I do apologize for the issues you experience but you did confirm with me today that things are going well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 22, 2022
When I wanted to be put on a bundle with Mediacom, they didn't know what I was talking about. They couldn't offer me a lower price. But with the speed, never had a problem with it. Response time on the technicians, they always call before they show up. I had an older modem on a faster speed, and nobody caught on to it for a while and that was the only disappointing part. What they need to do is make their customer service a little bit more aware of technical issues. Also, the 300 speed for $80 is just a little excessive. But when I call in and there's an outage, there's always an IVR announcement, which is really good.
Good afternoon Joseph,
Thank you so much for your review as well as taking my call. We confirmed service is working well for you as well as the ACP discount has started. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 21, 2022
I got internet, phone, and TV with Mediacom and it's really good. I got bad service the other day. But that was the only time I've ever had bad service. As far as the service, I like it. However, I like the price to be lower. I was trying to cut down by getting my own modem. I cut down $12.
Good morning Donald,
Thank you so much for your review. I do apologize about the bad service you had received but glad to hear overall it is really good. I do apologize about the pricing we do try to keep it as economical as possible with things changing. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 19, 2022
The service has been wonderful. They’re on point and whenever I call them if something’s going wrong, they get to the matter of it to fix it. When they say they’re gonna come out and do it, they come out and do it and they make sure you're satisfied with the outcome.
Good afternoon Elvina,
Thank you so much for your review. We appreciate your kind words and are so glad to hear things have been going so well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed March 16, 2022
The service has been good. I had to contact them about a modem and they were quick to come out.
Good afternoon Rosendo,
Thank you so much for your review. I am glad the service is overall good for you. I do apologize about the issue you had with your modem but glad we were able to get it resolved quickly. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com