Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,889,664 reviews on ConsumerAffairs are verified.
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Reviewed Oct. 3, 2021
Our technician (Chris) contacted me prior to arriving with an expected arrival time and then arrived in the expected time slot. He was polite, professional, and friendly. He connected us to the Mediacom internet quickly and explained to us how to use the "pucks" to extend the service. The only outstanding item is the wire from the street box to the house needs to be buried. Overall I was very happy with the service so far.
Good Morning Jeffrey,
Thank you so much for your review. I'm happy to hear that your installation went well and that our tech took the time to help explain how to use our products. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
Lying on the phone to me telling me that they were still coming twice and then get a call saying no one is coming because of covid!! Call back and they say they are still coming! Only one person that I talked to helped me. All the other people were useless!!! I ordered the prime package for the tv and don’t get all the channels I wanted!! Very disappointed in your service!!!!
Good Afternoon Raymond,
Thank you for your review and for taking my call today. I'm sorry to hear about the frustrating situation that you had, however, I'm very pleased to hear about our rep who went above and beyond for you to get everything resolved. Thank you for also taking the time to go over the channels that you were wanting. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
The technician didn't complete the installation. Instead he left to help another technician and never returned. This was the second time that an installation was scheduled. Both times I had to take off work to be there. There's got to be some accountability for this.
Good morning Woodrow,
Thank you so much for your review as well as taking my call today. I do apologize it took 3 appointment dates to finish your install. You did confirm with me that things are working for you since Saturday. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 3, 2021
My evaluation of neutral is because I’m still waiting for my issue to be resolved. The representatives I’ve spoken to have been good and I believe they are trying to help. I have my own modem and returned the modem to the Mediacom technician on August 10, as I was instructed. However, I am being charged a monthly rental fee for the modem I never used and don’t have. The last representative has ordered a ticket to trace the modem. I am hoping that this will solve the issue.
Good Morning Richard,
Thank you for taking my call this morning and for your review. I was happy to let you know that we have since removed the old modem from your account and are no longer being charged for a rental. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
Since starting with your company in August 2020, I have had 4 or 5 different instances where my Internet has been down. It is generally 3 days to a week or more. This is especially not ok when my security system runs off the internet. There has to be an issue with YOUR LINE or BOX or TERMINAL. I'm not sure what you call it, but something else is not working right if this happens so frequently. I am currently waiting for someone to come fix the issue, that has been down since Sept 28th. The time before that was in mid July, and again in January.
Good evening Katlin,
Thank you so much for your review as well as taking my call today. I do apologize about the continued issues with your service. You did confirm with me today that things have been working well since before your last appointment. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 3, 2021
My bill had gone up the past three months, but you offer all kinds of deals to lure new customers. What about showing loyalty to those that have stuck with you? I shouldn't have to call every year to get a loyalty discount. You need to be aware that there is another player in the game, now.
Good Afternoon Barry,
Thank you for your review and for taking my call today. We talked about our different promotions and how they worked in regards to yearly pricing. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 3, 2021
You completely changed install time without notification, didn’t finish and told us to reset install. We raced from North Carolina to Mpls to make this install you repeatedly advise we “must” attend. How can you operate this way? This is terrible service and fear this is the start of a very poor experience with your service.
Good morning Richard,
Thank you so much for your review as well as returning our missed phone calls. We do apologize for the inconvenience of the install and having to rush to your new location, but we are glad to hear things are working well for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 3, 2021
Our internet through Mediacom is really good. During the signup, everything went rather quickly and really smooth. Mediacom is a really good company. I would recommend them to others.
Good evening Ondrea,
Thank you for writing and submitting your review. I'm very pleased to hear about how smoothly everything was with getting new services setup. Thank you for sharing your experience. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Ash did a very good job of handling the cancellation. He was efficient, there was no trying to pressure me into not canceling and he answered my questions regarding the return of equipment clearly. The time spent on phone was approximately 10 minutes which was reasonable and appreciated.
Good Morning Jane,
Thank you for your review. I'm pleased to hear that Ash got your order placed for you in a timely manner and answered your questions clearly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
This was a second call in 3 days as first repair techs didn’t solve problem. The 2nd tech, Doug Wilson did an excellent job tracking down the real problem and spent a good amount of time making sure everything was in order and explaining what the real situation was causing problems . He had been here other times and Medicom is very fortunate to have him because of his expertise and excellent customer service!
Good morning Jerry,
Thank you so much for your review. I do apologize we were not able to resolve your services issues on the first appointment but glad to hear the 2nd technicians was able to get things taken care of for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
Too expensive for what we get for channels. I am very unhappy about this. This is the only carrier we can get, otherwise I would definitely change to another carrier. The prices are way too expensive for our budget in this economy.
Reviewed Oct. 2, 2021
I am very unhappy that Mediacom cannot come to an agreement with ABC. There are several shows on ABC that I would like to watch that I have been unable to since the first of the year. I would seriously consider changing providers if other options were available to me.
Good Afternoon Gary,
Thank you for taking my call today and for your review. We discussed the reasoning for why we are still in a contract dispute with Tegna. I do apologize for the ongoing dispute. We also discussed potentially using the Watch ESPN app/site to try to watch your college football games that you enjoy. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I was very happy with the representative who came to the house to help increase my internet speed. He was courteous and knowledgeable. Unfortunately I still seem to have some buffering going on. Hopefully this will go away or I will let you guys know.
Good evening Anthony,
Thank you so much for your review as well as taking my call. You advised me things have been working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
We called in to your office to upgrade our internet speed. The lady was very helpful, and she also did an account bundle review. Great, better upgraded service and a cost savings? Received our monthly billing, and no change. We had to call in and once again, go through the entire upgrade and bundle review. First time did not happen.
Reviewed Oct. 2, 2021
My internet was off because of overdue bill. I had set up auto-pay but it hadn't kicked in yet. Your person was helpful & not judgey about the past due bill. Service was back on very shortly after call was completed.
Good morning Lisa,
Thank you so much for your review. I do apologize about the problems you experienced with the autopay not starting right away. I am glad our representative was able to get things taken care of for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
I had your service for the year and then the promotions ended. I spoke to one rep to complain about the increase to about 185 dollars and she offered me twenty dollars off the bill per month - which I accepted. When my bill came the total was over two hundred dollars. I spoke to two other reps and still no help so I am done. I have a streaming service which offers me the stations I watch daily so I have what I need for half what my Mediacom bill was. So to me it is a no-brainer to make the change.
Good Afternoon Marilyn,
Thank you for taking my call today and for your review. I'm sorry that we couldn't come up with an agreement that works for you. If you are ever in the need for services again, please feel free to contact us. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 4, 2021
The person was very helpful discussing my account options. Mediacom as a company is very disrespectful. They say customers are important but refuse to listen and act to correct the way they misrepresent the product. A communication company that refuses to answer a call.
Original Review: Oct. 2, 2021
You ignore the customer by refusing to deal with ten blocked channels. At the same time you praise your product by offering package deals. While refusing to offer the products originally promised. Then you attempt to diminish the significance and importance of these channels by discounting $5/month.
Good Afternoon Michael,
Thank you for your review. I do apologize for the Tegna channel outage and dispute. We do still hope to come to an agreement and would love to able bring back your channels that pertain to Tegna. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Mediacom returned my monthly amount to almost the same as it's been the last year. Only four dollars more. It's keeping me from cancelling and going to a streaming service. The woman first told me it was not possible. When I asked for retention she said she had all that info. But the man at retention did lower my bill.
Good morning Merrill,
Thank you so much for your review. I do apologize about the monthly increase with your promotion, but I am glad to hear we were able to get it back down closer to where you were before. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
The installer was very knowledgeable and professional. He explained the process, wire type, and asked for my opinion about what side of the house I would like it. He asked before putting the grey wire box on the side of the house. It was a hot day, but he still worked through the heat until he finished the job. As far as the service; so far it has worked well. We haven’t had it long enough to give it a complete review. The price is very competitive. This is our cottage so we are there only weekends and vacations. We don’t have to pay for the amount of speed and usage that we need at our primary residence.
Good morning Joseph,
Thank you so much for your review. I am glad glad to hear you had such an excellent experience with our installer. We strive for exceptional service and it seems like he was able to provide that to you. I am also glad to hear things are working well. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
It was fixed over the phone with someone who knew what he was doing. I have an answering machine with my phone that had a flashing light the moment I moved and hooked up cable someone {a man on the phone} after 3 months of mentioning something wasn't working right knew to flip a switch to have my answering machine do its job. Mediacom lost my messages and misdirected my calls. But thank-you to the one man on the phone when I was so frustrated with this unfixed problem. He knew and fixed it after 3 months of a flashing light I couldn't figure out on my 20yr old phone. It was your hook up done wrong and phone doesn't flash anymore and people get me and my answering machine. The man on the phone deserves a raise for his understanding of your business and your push the button technology.
Good morning Linda,
Thank you so much for your review. I apologize it took so long to get the service issues resolved with your phone and answering machine. I am glad to hear the representative was able to get it fixed over the phone. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
James was the service person who came to install the two new Xtream boxes. He had to install new cable to the house as squirrels chewed through it and it was at least 40 plus years old. Great job! Very personable and fast. Thanks.
Good morning Janea,
Thank you so much for your review. I am so glad to hear you had such a good experience with our technician. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
My experience with Mediacom has been better than my experience with my previous carrier, which was pretty horrible, even for a Southern town like Santa Rosa Beach. So far, in the less than a full month I've had Mediacom, I haven't had any outages, which is more than I could say about the other guys. Only thing with you guys is I can't really get a handle on what my monthly bill is going to be.
Good Afternoon John,
Thank you for taking my call today and for your review. During our phone call, you confirmed that your services are working great and I helped to answer your billing related questions. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I suffer thru several "No internet" a day.. In last 30 minutes 3 drops already... This is very very frustrating. I have talked to customer service many many times, all are very nice but my service keeps dropping. I bought my modem from Mediacom, can you mail me a new one. I can't have a tech here because my dad died of Covid and my mom is 81 and at risk.
Good evening Leon,
Thank you so much for your review as well as taking my call today. You confirmed with me that services are working as well as we went over online account log in information. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards
Jessica
Reviewed Oct. 2, 2021
The order was placed. Needed new box and remote. Technician did not come back to complete the job. Still waiting for completion. I expect to have another adjustment on my bill as well as it fixing the original problem. I just want the job completed. Thank you.
Good Afternoon Charlesette,
Thank you for your review and for taking my call today. During our call, we setup a work order to get your box installed and submitted a credit request. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
The tech came on time. He supposedly fixed our issue of the internet cutting out. Almost immediately after he left, our TVs were buffering. I texted Molli again. Spoke to a live agent. I was told the tech would come back that same day. Nobody came. Nobody called. Fortunately we were able to reboot the modem to get our internet to work.
Good Afternoon Marcia,
Thank you for your review. I'm sorry to hear about what had happened and I do apologize for that situation. I am glad to hear though that your services have run well since then. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Mediacom’s service is amazing! From initial request to day of install I was very impressed. Even when they buried the cable, you couldn’t tell they had been there. To top it all off, the price of their services are 30 dollars cheaper than my last carrier!
Good afternoon Levi,
Thank you so much for your excellent review. I am so glad to hear you have had such a great experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
I found that I could not access the internet so I called to check if there was a problem with service in my area. A very nice lady said she would reset my connection. She did well as service was restored immediately. THANK YOU VERY MUCH!!!
Good afternoon Theresa,
Thank you so much for your review. I apologize for the loss of internet service but glad to hear our representative was able to get you back up online quickly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 2, 2021
We have recently moved and has been terrible experience with Mediacom. First when we moved my account was not transferred and I was paying 2 bills then I had to call over 5 times and still waiting to determine if things have been figured out.
Good Afternoon Jennifer,
Thank you for your review and for taking my call yesterday. I do apologize that we couldn't come to an agreement. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
The cable in our neighborhood is underground. A new house is being built near us. The cable was cut by an excavator installing a water connection.. Several of us called to see if it could be repaired and buried so it would not be exposed, but it was not done while the trench was still open. The next day, the trench was open in the morning, but filled in, in the afternoon. That was approximately 2 1/2 weeks ago. The cable is still on the surface, and is being run over by construction equipment. We were told over a week ago the cable would be buried, but it did not happen. It is still on the surface.
I lose internet access several times a day, and my TV reception is crappy on most of the channels I watch, but surprisingly not on all. I called and the people I speak with are polite and helpful. I was told the cable burial, was scheduled and then cancelled. I had a service appointment scheduled today, even though the problem is not in my house, but with the exposed cable, which I told the scheduler. Nonetheless, I was told I needed a service call to assess the problem. This morning, when the service person called, everything was working fine. He cancelled the appointment. About 15 minutes later, the problems started again.
I run a non-profit and need internet, and I find not having reliable TV service unacceptable. I spend approximately $240 per month on your services, but I am not getting my money's worth. I may be just a dumb Iowa farm boy, but I think if you buried a new cable, the issues would go away. Incidentally, I had a similar problem a couple of years ago when the cable was left on my driveway in winter, making snow removal tough, and I had several outages like this then. Please fix the cable.
Good afternoon David,
Thank you for taking my call today and for taking the time to write and post your review. I'm very happy to hear that everything was resolved on your last tech visit and that our technician was quite helpful in finding everything that wasn't working right. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I saw the commercials on TV and called to get a lower monthly rate. The agent explained the lower rate I qualified for and he adjusted my account. He was friendly and asked if I'd be interested in any additional services.
Good Afternoon Allyson,
Thank you for your review and for sharing your experience that you had when calling. I'm glad that our representative was able to help you find a new promotion. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
We had a plan for TV that didn’t fit us. Many programs listed on menu, say we aren’t authorized to view. We have numerous sports & movie programs that we rarely use if at all. I call Mediacom, get a lower rate, we can’t identify any improvement! We are considering some alternatives. Or reducing our Mediacom to just internet. Thank you for asking. Jim **.
Can’t identify any changes in programs. Am disgusted that Mediacom would have a better suited program, yet not suggest it to us, before we have to ask for a better plan.
Good evening Jim,
Thank you for taking my call and for taking the time to write and post your review. When we spoke, you confirmed that everything is working as expected. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I called to see if I could get a better rate and was told I had the best rate….I then inquired about the NFL network as my son was just offered that Network by DISH at no charge….I was told I could get it for $7.95 per month and drop it at any time if I didn’t like it…I reluctantly signed up for it and was told on three different occasions that I would be able to view ALL NFL games just as my son is able to do thru DISH …. When Sunday came I got one game and a bunch of stations with football analysts talking and showing highlights….
Once I realized I was mislead, I called back and asked how I could see all the games, I was told I had to keep the $7.95/month PLUS buy the NFL package… I said no way…and cancelled and was offered only an apology. In my business, if I make an error…I acknowledge it and offer my customers a fair and reasonable alternative…I did not get anything like that in conversation with the Mediacom rep….Next week my goal will be to contact a competitor and switch services…I have been with Mediacom for years and I must say today I’m deeply dissatisfied and disappointed.
Good Evening Nick,
Thank you for your review and for taking my call today. I do apologize for any miss information that was provided and that the package option that you are wanting, isn't something that we have available. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Repairman came out to yet again fix poor performing equipment. Replaced modem and a cable box. We were not even notified he was coming out but he seemed to have fixed it for now. Been having pixelating on the tv screen and poor computer performance.
Good Evening Mark,
Thank you for your review and for taking my call today. I do thank you for taking the time to go over each issues you have had and I hope that I answered all of your concerns today. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
Whenever I have a question or a problem the Mediacom technician or customer service person is always polite, courteous and helpful. I am very satisfied with Mediacom. I just called a Mediacom technician to deal with a problem with my email. The type was too small. He provided an easy fix by pressing ctrl and scrolling with my mouse. I was very satisfied.
Good morning George,
Thank you so much for your excellent review. I am glad our representative was able to get your problem resolved over the phone. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Oct. 15, 2021
Company has contacted me. The problem was a combination of things. They have fixed the internet signal problem & gave me a suggestion on how to get a better signal on my security cameras.
Original Review: Oct. 2, 2021
Been trying to get internet signal to stay on for over 4 months. They have put in new cable lines & new modem. I still do not have internet service 24/7. Have lost signal when trying to go business online. Have lost signal when trying to order something online. Our security cameras will be offline for several hours every night.
Good afternoon Donna,
Thank you for posting your review and for taking my calls. Based on everything we checked on, I do believe that the issue is due to the location of where your Arlo base station is located. Please try relocating it to a more centralized place on the main floor of your home. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I’ve been more than happy as a Mediacom customer. Tech support has been good and I’ve had a number of home visits to improve the internet reception. My only problem is that the signal tends to cut on and off, which is not really noticeable when using a PC but is when using WhatsApp or a radio station - the signal drops for several seconds. I tried to get this corrected during my first couple of years and then gave up. **
Good Evening Alison,
Thank you for your review. I'm sorry to hear that we weren't able to get everything resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 2, 2021
I got the best service with Mediacom. I had Windstream, but their speed ain't fast. Mediacom got the best speed and they got the one gig. Windstream ain't got that.
Good morning Joseph,
Thank you so much for your review. We are glad to hear that you are enjoying your service with us. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
Promised to return call to get quote, never did. Inquiry for tv service, very nice but never followed thru. Very poor example of sloppy service on your part. Your help acts like they are doing you a big favor. Having to fill out these forms for terrible service isn't the answer.
Good afternoon Fred,
Thank you for your review and for taking my call today. I do understand with what happened, why you made that decision. I am quite pleased that I was able to help reduce your monthly rates though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Frequent outages and slow repair scheduling. Third party contractors Mediacom hires to do the service work seem to think it’s okay to smoke in my driveway during job. Your service sucks - what else can I say. Mediacom repair staff disrespectful.
Good Afternoon Clayton,
Thank you for your review. We do apologize for the situation that you had with the technician that came out for repairs. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Updated review: Oct. 7, 2021
Thank you for calling and for being so understanding.
Original Review: Oct. 1, 2021
The major storm this summer brought down a tree that cut the power line. This fried my modem. Then Mediacom had their own outage in the middle of a sunny day that fried my router. I feel like this was deliberate sabotage since I have my own equipment and don't rent from you.
Good Afternoon Charmayne,
Thank you for your review and for taking my call today. I appreciate that you took the time to explain everything that happened. With the timing of how everything happened, I can understand were you are coming from. Our cable system is protected both at the pole and at the home with ground connection points that are designed to prevent this sort of thing from happening. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
We are unable to use TV in lower level. Technician says it's our TV which is not very old. The TV downstairs says low signal. TV upstairs is difficult to use because some of the channels in the 800s. The channels are hard to find. We are not getting the channels we asked for.
Good Morning Elizabeth,
Thank you for your review and for taking my call today. I'm sorry to hear that our tech wasn't able to resolve the issue, but I'm very happy to hear that you have figure out the problem. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Called because I needed to adjust service because of too high a bill. Trey the representative was able to make adjustments and did his job well and was very nice to work with, I wish all business dealings would go as well.
Good morning Larry,
Thank you so much for your review. I am so glad to hear you had such a good experience with our representative and that he was able to get your billing concerns resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
I like the speed and reliability. I don't like the price. I know mine will be going up about $30 in 3 months. Don't know if I can afford it then. My friend a few blocks away has had reliability problems. I haven't.
Good evening Sharri,
Thank you for your review and for taking my call. We talked about looking into the Emergency Broadband Benefit and other options for when the rate does increase. Anytime either you or your friends have service issues, please know that we are available 24 hours a day, 7 days a week and we are always happy to help. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
I received a new bill and noticed my monthly billing increased from 209.00 per month to 241.000 per month. I was told that is because my promotional rate expired my bill was now 241.00. I decided this was about 100 per month too much and am returning my equipment and ending my service effective this Thursday.
Good Morning Matt,
Thank you for your review and for taking my call this morning. I'm glad that I was able to offer you a better rate. I do apologize that we couldn't come to an agreement though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
I called to complain about buffering and WiFi signal dropping. While on the phone the tech diagnosed an old modem and arranged for a new one to be shipped. The new one works great although our iPads can’t connect to chromecast.
Good morning Curtis,
Thank you so much for your review. I do apologize about the internet issues you were experiencing but glad we were able to get you a new modem sent and that seems to have resolved most of the issues. In regard to the iPad and Chromecast, make sure they are on the same network but after that there is not much troubleshooting we can provide I do apologize. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
Your technician was very courteous and explained things easy enough to understand. And Being a former field engineer myself, I was pleased with the way he presented himself and his knowledge was very helpful. He immediately knew what I was talking about for a problem and went right to work to secure and new modem for me and everything checked out on very well.
Good morning Daniel,
Thank you so much for your review. I am so glad to hear that the technician was so courteous, informative and was able to quickly resolve your service issues. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Nov. 15, 2021
Situation was resolved.
Original Review: Oct. 1, 2021
Service has been sporadic the past 2 days, cust. Svc. is always good but my internet cut out over 14 times in past 2 days alone. So far download and upload speeds meet my needs when it's actually working.
Good Afternoon Jason,
Thank you for your review and for taking the time to talk with me today. We confirmed that the issues with your services have been resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Customer service was nice and helpful. Knew exactly what I was talking about in reference to the emergency broadband service. Added it to my account with no problem. She went over everything with me step by step to verify and make sure she had the correct information.
Good morning Cynthia,
Thank you so much for your review. I am so glad that you had such an excellent experience with our representative. We do strive for exceptional customer service and it seems like she was able to provide that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Dec. 2, 2021
Hi,
Original Review: Oct. 1, 2021
We have had connectivity issues since July. After a second tech came out after our initial call and first tech visit. He stated the problem, put in a work order and did his best to keep us functioning in the meantime. We were functional barely but happy knowing it'd get resolved. We waited, more loss of service, more connectivity issues(hard wired and wireless connection). Another 3 techs later another work order has been placed in hopes it'll be resolved. My wife is at risk of losing her work at home job and hotspoting off her iphone out back with 2 bars. I'm a long time customer but not happy currently. My entire neighborhood with Mediacom seems to be affected also, so best wishes. I'm not alone at least.
Reviewed Oct. 1, 2021
It took several techs to finally clean up the absolutely worst spiders nest of cable wires, from the last tenant. Even found a pet had chewed the wires. Outside was a mess as well upon moving in. Thanks to all customer service care team and techs.
Good morning John,
Thank you so much for your review. I do apologize about the service issues you had experienced and how long it took to resolve. I am glad things are working for you now though. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
I used Mediacom as my Internet provider during my time in Rock Island. The monthly rate was very affordable, and the Internet speed was perfect! I can’t recommend Mediacom enough, especially if you need Internet for a good price and great speed.
Good morning David,
Thank you so much for your review. I am so glad to hear you are happy with the pricing and service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
The wiring was done on the bottom portion of the house and I thought it should have been under the easement to hide it and it don't seems to reach the rear of my house. Question; why should a tech support be on my billing? I don't need a tech support at $10.00 a month.
Good Morning Chester,
Thank you for your review and for taking my call this morning. I'm glad that we were able to remove the tech support charge. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
The process to upgrade my service was very easy, the representative was very knowledgeable and the pricing was surprisingly competitive. Thus far I am happy with the increased internet speeds and reliability. I would recommend Mediacom as an internet provider for this area.
Good morning Michael,
Thank you so much for your review. We are so happy that you had such a good experience with the representative and the upgrade process. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: Oct. 1, 2021
I keep getting knocked off the internet. Will be connected just fine and get knocked off. Try to resign in and get “wrong password” message when it is not! Very frustrating. Glad this is only seasonal residence. TV cable box also need reset too often
Good afternoon Arlene,
Thank you for posting your review and for taking my call today. During our call, we confirmed that after the last tech visit, you have been problem free. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Oct. 1, 2021
Hi, whoever installed the Mediacom box did a wonderful job. I wasn't there at the time of install, my brother was, but the Mediacom installer did a fantastic job with the wiring. I was pleasantly surprised when I came home. I just asked he do it in whatever way looked the nicest, turned out perfect.
Good morning Christopher,
Thank you so much for your review. I am so glad to hear the technician did such a great job for you on the install. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Oct. 1, 2021
Everything's been great with Mediacom. So far, the quality's been so good. It's a lot better than what I had. Also, the technician who came to install was fantastic.
Good morning James,
Thank you so much for your review. I am so glad to hear your experience with the technician was so good as well as our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 30, 2021
Mediacom is pretty good most of the time. The only thing is down here is we have hurricanes and when we do, that'll take out stuff. Sometimes it's really hard. But the customer service is really good. I can call and they have one of those machines that sends information to you, it's very nice. Also, everybody that I've talked to has always been nice to me. When I have a complaint, I'll call them to see if they can help me and they're always willing to help me. We don't have anybody that we can call direct, though. There's just only one over in Robertsdale.
Good morning Shirley,
Thank you so much for your review. I am so glad your experience with our company is so positive. I do apologize about down time during the hurricanes as well as not having a direct line to talk to. We do have our stores be a walk in service and don't want them trying to work on the phone as well as with the people in the location. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 29, 2021
We can't get the NBC channel on Mediacom so I had to put an additional app and pay an additional fee. But other than that, Mediacom's service is good and they've handled any issues quite well.
Good morning Richard,
Thank you so much for your review. I do apologize about the inconvenience with having to get an app for NBC. I am glad though that you are happy with the service otherwise. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 28, 2021
I spoke with their rep a few weeks ago to update my card number and once I got in there, all I had to do was just tell them my new card number. Also, the rep was very pleasant and helpful.
Good morning Juanita,
Thank you so much for your review. I am so glad that your experience was so great with updating your card information as well as the representative providing such good service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 27, 2021
We had a couple of outages that lasted a couple of days, which happens when storms happen. They got the service back on as soon as possible but they said that they would give us a discount on the days that we missed and I never got one. Then, I moved away and I recently disconnected my service. But I got a bill for October so I questioned how far along the line are they with my disconnection. I'm supposed to get a $21 payback because I didn't send a check the whole month but they sent me a bill for the next billing period.
Good morning Tracey,
Thank you so much for your review as well as taking my call today. We did discuss the status of your account as well as the refund. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 26, 2021
I like Mediacom and I enjoyed their service very well.
Good morning Linda,
Thank you so much for your review. I am glad you enjoy our service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 25, 2021
No trouble with outages. When tested, speeds consistently higher than advertised. Only one person using the service. Typically have two devices connected; phone and laptop. No lag or trouble with streaming. Signal in living room and reaches all first floor (1100 square feet) and into basement without difficulty.
Good morning Cindy,
Thank you so much for your review. I am so glad to hear that our services are working so well for you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 24, 2021
Most of the people at Mediacom very knowledgeable and if they don’t know they will find someone that does, their customer service people are very nice and they will work with you anyway they can. They are one of the best internet services that most people use and they have decent rates for their internet pricing for the service they provide. I would.
Good morning Christine,
Thank you so much for the excellent review. We strive to provide exceptional customer service and I am glad we were able to provide that to you as well as enjoying the service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 23, 2021
The installation of my Mediacom was pretty good. About the time that we had to have it installed we had the doggone hurricane so it took a little bit of time, but we finally worked through it, so it’s all right. We're doing pretty well with the service.
Good afternoon Roxanne,
Thank you so much for your review. I do apologize about the timing of your install. I am glad to hear things are working well for you though. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 22, 2021
The sales teams did all that they could do, but the problem is the outages. I'm having problems with my Wi-Fi. When I'm using YouTube, it's always buffering too much. My Wi-Fi works okay most of the time, but I don't know if it’s because my TV's so old that it doesn't have enough memory for the buffering. Mediacom wants me to put in their modem. But I bought a really good modem, which is 300 gigs plus. I was gonna call Mediacom because my Wi-Fi was really slow on my laptop. But on my regular desktop, which is wire feed straight into the modem, it was blazing. So I reinstalled my Windows on my laptop and now it's back to normal.
Good morning Eric,
Thank you so much for your review. I do apologize for the intermittency on the Wi-Fi service, unfortunately we cannot guarantee Wi-Fi speeds. I am glad to hear that your hard-line service is working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 22, 2021
Cannot get any ABC & affiliates here since last December on the Mediacom TV side.. Internet has been ok for several years. Use streaming for movies & older programs. Cannot think of anything else to put in that is relevant.
Reviewed Sept. 19, 2021
You recently raised the price per month which is fine I know why. But ever since my internet has been inconsistent and pretty laggy. I don't know if my plan was downgraded but it certainly shouldn't have considering I pay more now.
Reviewed Sept. 18, 2021
Mediacom Cable was good service. They would try to work with me as fast as they could to get someone out to look at my problem. It was respectful service and courteous. And the worker that came out to troubleshoot and find my problem was very decent and down-to-earth. My bill is supposed to go up to 100 bucks after the first year, but I would like to see it dropped around $75 again. It's getting pretty spendy because I do not use the internet all that often. I don't use it like commercial people. I just use it to search for parts or stuff like that.
I'm sure they're within reason with their competitors as far as money or the price. However, they're getting a little spendy on my end because I'm on Social Security Disability on my eyesight. They need to take that into consideration as far as the customers. The ones who can afford it, charge them more. The ones who can't, charge them less. It's either that or the CEO, he doesn't have to make billions of dollars every year either. He can give and take a bit, too. They should try to lower their rates. And I know they need so much to work on, but there's got to be other ways to cut corners rather than charging the customers. They would get more customers coming their way if their rates are more reasonable.
Good afternoon Mark,
Thank you for taking my call today and for your review. I'm very pleased that we were able to come up with a better plan for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 17, 2021
Mediacom has been very attentive to what kind of service that we needed. We had to have our phone as well as our internet moved. And they were on time with all of our service account changes. I had a concern. I didn't realize that my telephone line with this service is Voice over IP, so we thought our phone wasn't working. But when I called, the representative walked me through how to hook up my phone to my modem. And it worked correctly. They took care of that issue very quickly and professionally.
Good afternoon Mara,
Thank you so much for your review. I am so glad to hear that you have received such good service with us. I do apologize for the phone service not being explained properly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 16, 2021
Mediacom's help page is what I've been using the most. It has got me through all things I needed to get through.
Good Afternoon Steven,
Thank you for your review. I'd glad that our support site was able to help answer your questions. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 15, 2021
I don't know how in the world I'm paying $82 a month. That's expensive. It may be because I'm paying late charges. And here's an issue that I've been running with the entire time since I got hooked up. The first month bill was late as far as coming to me because I get paper, not internet. And I was coming into the second month that it was due. So, I've been behind this entire time since I've been a customer. I'm on a fixed income. So, unfortunately, I never get an extra 80 bucks to pump into that so that I can get it caught up. When they send me the disconnection notice, they don't distinguish. They say what the notice says, that "You risk interruption of service 24 days from the date of this notice."
So, I assume that it just means shut it off. I didn't realize that they supposedly distinguish between a hard shut-off and a soft shut-off and that was the excuse that the customer service rep gave me about why my service was interrupted, because it was a soft shut-off. I said, "Well, even so, it does not distinguish between which kind of shut off I'm getting on that notice." And without an actual date, except for 24 days from the date of this notice, which is September 29th, the last I knew. So, that's when I thought that my service would be interrupted.
So, I called there and I was so angry about the way that I was talked to. I have sat here and stewed on it for days because I'm going to go ahead and pay the bill, but I thought about taking my business elsewhere simply because I feel so unimportant to Mediacom. This very same thing happened to me last month and my service was interrupted. It happened 3:00 or 4:00 in the morning and I talked to a technician and they explained to me that the service had been interrupted, but she went ahead and turned it back on because of that notice issue and the date, then I went ahead and paid it, just like I said I would.
The very same thing happened to me again this month. And they take the hard nose with me about when the payment is getting made. So, it interrupts my service for a week until I get paid on the 29th. I'm sitting here paying 80-some dollars a month for internet that I struggled to afford as is, then I get my service interrupted for seven days out of the month anyway. So, I was a bit distraught about that. I was gonna start trying to pay an extra 20 a month on it so that I could possibly get it caught up. Other than that, the quality of the internet is always good and that's the reason I have always stayed with Mediacom.
Good evening Ty,
Thank you for taking my call today. I appreciate that you took the time to go over all of your concerns with me and I'm glad that we were able to place you on a new plan. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 14, 2021
Mediacom is great. We use their services for family time. They're a good company to go with.
Good afternoon Whitney,
Thank you so much for your excellent review. I am glad to hear that you are enjoying our service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 13, 2021
I have a package of phone, TV, and computer with Mediacom. Particularly with the computer, I've had a number of problems, coupled with the TV. For the most part, they've been able to fix my issues. The TV one had something to do with losing the sound and then the picture. Also, the service has gotten better. Before this year, there have been extremely long waits for them to do whatever was necessary. Other than that, I prefer the high speed.
Good evening Jean,
Thank you so much for your review as well as taking my call tonight. I do apologize about the previous service issue but you did confirm with me all Mediacom services are working currently. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 12, 2021
I had full services with Mediacom but I canceled them. The service was very good and I didn't have any problems with it. If it was down for a few days, they would reimburse me. I only have internet at this time and we use it mostly to stream on TV and for phone and games for the kids.
Good afternoon Gwanda,
Thank you so much for your review. We strive for excellent service and it seems like you have been provided that. I am glad that if the service was down we were able to get it working as well as compensate you. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 11, 2021
We could not get a signal. Made a phone call to Mediacom. Brought in the cable box. Got a newer cable box. Then Mediacom said that they would send a technician to look at the wiring out on the pole. Now we have cable again.
Good Afternoon Kimberly,
Thank you for the excellent review! Sorry about the issues you've had. It's great to hear we got them resolved. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 11, 2021
The rep from Mediacom was good the other day when I called. I've been paying $184 and it went up to 207. I told him I couldn't afford that. I'm on a fixed income so he said he would see what he could do. He got it down to 173. If I've ever had anything happen, the reps from Mediacom always come out and fix it or tell me what to do, like to unplug to restart the phone.
Good afternoon Shirley,
Thank you so much for your review. I am glad we were able to get you into a new promotion to lower the bill back down. Also glad we are able to get your service issues resolved quickly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 10, 2021
I have the internet with Mediacom and the quality is good. It has been a great experience.
Good afternoon Jesse,
Thank you so much for your review. I am so glad to hear you are having such a good experience with our service and company overall. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 9, 2021
I have internet with Mediacom and a Roku. I don't have any issues with them, so that’s a good thing. All the people that I’ve talked to have been very nice and helpful, and they resolve my issues.
Good afternoon Collette,
Thank you so much for your review. I am so glad to hear you have had such a good experience with our company. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 8, 2021
I have the internet service, and it's good. I like it, and I'm satisfied.
Good morning Melven,
Thank you so much for your review. I am glad to hear that you are enjoying the internet service. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 7, 2021
It costs you nothing for my data usage but you still choose to monitor that usage so you can charge me for every 50GBs I go over my allotted data amount. When I get a credit to my account, you guys charge an ”Electronic Change Charge” of $2.00 just because you can. Your sales rep said I would be locked in at my first rate year and yet here we are at $80/mo; $15/mo over my first year rate of $65. My internet is spotty most days and I know it’s you and not me since my neighbors across the street haven’t had internet IN WEEKS. I can’t wait to leave you and go to RACE since at this point Mediacom has not been worth the money and has only proven to be trying to milk their customers as much as they can with data usage monitoring and stupid service charges. RACE by HP is gonna give you a run for your business since clearly there is a market of unhappy Mediacom customers here in the High Desert.
Good afternoon Michaela,
Thank you so much for your review. I apologize you have had an issue with your billing. We have been trying to contact you to try to see what we can do to help with both your services and billing, but we haven't been able to reach you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 6, 2021
Asked about adding packages and what was stated didn't understand exact reason why. The Representative explained. However I was still not thoroughly understanding reason and/or cost. Was going to jump my bill to more than two hundred dollars. Is not in my budget.. would like better rates for add ons such as kids tv, etc.
Good morning Patricia,
Thank you so much for your review. I do apologize about the billing and service issue concerns. You did confirm with me today that things are well other than your remote, which we have a new one going out to you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 6, 2021
Called numerous times, given wrong info on modem/router needed due to Mediacom upgrade for my wifi to work properly. Also after 1 yr my wifi bill went up $30. They upgraded my gigs without asking me so my bill went from $59 to $89.
Good Evening Karen,
Thank you for your review and for taking my call today. I do appreciate that you took time to explain what happened. I'm glad that we were able to get you on a new promotion. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 6, 2021
I called to ask why my fees had suddenly risen almost $50 per month. I was told that some kind of promotion that I had signed up for when I started had ended. However, the agent then said she could actually make it so that our fees were actually less than what they were to start with -- and somehow she did. The only problem: since then we've been having more and more problems accessing our streaming platforms in the evenings.
Good Afternoon Barbara,
Thank you for taking my call today. You confirmed with me that your billing situation has been explained and taken care of. We were actually able to put you into a new promotion. You said that everything is good at the moment and you have no further concerns. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 6, 2021
I cannot login to my Mediacom account. When I try to reset using my billing account number, I get an error message saying it can't find my account. When the account was created, the tech did not get me set up with a user ID and password. So I can't do do a password reset and I can't get to anything via the billing account number.
Good Afternoon Mr. Fregly,
Thank you for taking my call today. You confirmed with me that the issue was already resolved yesterday which is great to hear. I apologize again for that issue and hope all is smooth from hear. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 5, 2021
When retired going from $160 in December to over $200 this month with a tegna $5.75 credit I will need to make a change. I have talked to Mediacom people several times but no help was available. Is there any help available from you?
Good morning David,
Thank you so much for your review as well as taking my call today. I do apologize that we weren't able to get your bill any lower, but we did discuss the concerns you had. If you do have any further questions, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 5, 2021
After resetting my modem and my WiFi several times, I called Mediacom Customer Service four times between August 1 & September 1, 2021 to say my internet was not working. Both times on August 1 in the evening I was told that it was at my end. Early in the morning of September 1, I called again and got a recording that they had detected an internet outage in my area. I called again that afternoon and was told there was no outage in my area. Finally in early evening my internet came back on, almost 24 hours without!
Good Evening Jeff
Thank you for taking my call today. I called to follow-up and to make sure all of your concerns were resolved. You confirmed with me today that your services are running fine now and that I answered all of your questions. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,Heath
Reviewed Sept. 4, 2021
Everytime I have contacted Mediacom Tech Support regarding internet connectivity or picture quality issues, techs have been super helpful and supportive, always striving to check all avenues of concern with the utmost professionalism. Always recommend Mediacom. I have never been placed on long wait times whether just paying my bill or discussing cable or internet plans, the staff has always addressed questions speedily and professionally.
Good morning Brenda,
Thank you so much for you review. I am so glad to hear that you have had much a great experience with our company. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 4, 2021
I had trouble setting up my voice remote control. I called and spoke to a man named Joseph, who is in Asia. He could not fix the problem. And sent me a new remote control. Which did not have Tivo on it. I had to call the next night and that gentleman could not help me either. I had to go to our local Store and return the remote and pick up a new one. Very inconvenient.
Good Afternoon Terri,
We were unable to pull up an account with the phone number listed. Can you please respond back to this with an account number or a different phone number? Please and thanks. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 3, 2021
I have had Mediacom for two weeks and I’ve had my internet go out every day that I’ve had it. For the first four days I had no service. I am very dissatisfied and if there were another company that I could switch to. I would.
Good Afternoon Ashley,
Thank you for taking my call today. I called to follow up and see how the service has been working. You confirmed with me today that the service has been working fine now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 3, 2021
The agent was friendly and most helpful in finding me a new promotion to lower my monthly bill for all three services. She exceeded all of my expectations. I will most definitely recommend Mediacom to friends and family going forwards..
Good morning Steven,
Thank you so much for your review. I am so glad we were able to get you into a new promotion and the experience with the representative was good. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
I just signed up as a customer and then had service issues one day due to an outage and then tried to tell you that a stupid box (green in color) over here was left open to the elements and you allegedly were going to fix that issue. But the stupid green box on the complex law remains open to the weather (including rain) and today (during rain) my internet is stupid slow. So nope, not happy.
Good morning Milisa,
Thank you so much for your review as well as taking my call. I do apologize about the service issues as well as the box not being closed properly. You did confirm with me on the phone that the box has been closed and your services have been working fine. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
After having never been late until two disastrous incidents hit back to back in May and June has me still playing catch up. I finally was able to get my BB eligibility granted to Mediacom, and made arrangements to pay my new $27/mo recurring and add $50 more to each payment; this should help to keep current with new billing and pay off my debt $50/mo until current within 3-4 months.
Good morning Arlie,
Thank you so much for your review. I do apologize about the circumstances with the incidents you experienced. I am glad to hear we were able to assist with a plan. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
Lightning struck nearby our home last week and disabled. The outside cable box, and indoor cable box, a firestick streaming device and a television. After calling Mediacom, a technician(s) came the next day and replaced all damaged Mediacom devices and repaired the outside cable box. We were pleasantly surprise by the speed of the repair and professionalism of the staff.
Good morning Jim,
Thank you so much for your review. I am so sorry for the service issues. I am glad we were able to get out in a timely matter and get things resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
We were having issues with our VOIP phone system all week; earlier in the week Tyler from Mediacom replaced the outside cable and connections. Problems persisted and the phone system techs determined that it was our router. Called Mediacom and was put on the schedule for 1-5 pm. Left the office after 5 pm expecting not to receive the router until the next business day. Spotted a Mediacom truck on a nearby parking lot. Stopped and the driver was Tyler; I asked if we were on his schedule? He could not see who was next until after he started the current service call. To get it done that evening I offered to meet him back at the office once we came up. However, Tyler said that he would follow me back to the office right then because replacing the router would only take 10-15 minutes. He did and it fixed the phone issue. We really appreciate his efforts! Tyler is a credit to Mediacom!
Good morning Jim,
Thank you so much for the excellent review. I do apologize about the phone service issues but I am so glad to hear that the technician was able to get the problem resolved for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
Sorry, but the service wasn't good. Customer was, but the actual service wasn't. Prices kept going up, the internet was bad, always had problems with it. Then I was told to spend even more and buy a new modem. Being on disability with a teenage son, makes the price hard to pay each month.
Original Review: Sept. 3, 2021
Over three weeks since ordering internet connection and still no service or estimate of how long it will take. All the while installation has been paid for. Excuse for the delay is that cable must be run from other side of road to my property. Although my next door neighbor has Xstream internet connection.
Good Morning Alix,
Thank you for taking my call today. I called to follow up and see how the service has been working since we got the cable buried. You confirmed with me today that the service has been working fine now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 3, 2021
Your staff are all great----but we come to beach once month for weekend. Price a little pricey. Could you come up with price plan for couple that are over 70 and visit once a month. You have winter rates. How about part time rates?
Good morning Phil,
Thank you so much for your review as well as taking my call today. We were able to get you into our winter seasonal plan. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Updated review: Oct. 6, 2021
Mediacom did a great job of following up on the installation issue and it has now been fully resolved to our satisfaction. I am very impressed with the repeated follow up from the company to ensure the issue was completely taken care of.
Original Review: Sept. 3, 2021
We ordered new service to our home. On the scheduled date, our installer did not show up and did not call us. We called customer service and were told that service could not be provided yet because a line needed to be buried. The customer service person was very nice and helpful, but it would have been nice to be notified that service was not being installed so we didn't have to wait around for 4 hours.
Good evening Stuart,
Thank you so much for your review as well as taking my call today. I do apologize that you had to wait for your install due to needing a line ran. You did confirm with me today that things have been going well since your services were connected. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
Our service tech Gary ** was so nice. Very professional and friendly the entire time. He was very personable and quick. The entire process was very smooth. When I called to transfer my service the rep was nice and it was quick and easy to request. Great experience.
Good morning Pauline,
Thank you so much for your review. I am so glad you had such a good experience with the technician as well as the representative on the phone. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
I called about my modem set up. It was delivered to me immediately. The instructions were easy. I called to make sure my set up was done properly. The gentleman I spoke with was kind and explained everything accurately. I have not had an issue with the modem since I’ve got it. I appreciate that this situation was quickly resolved and not a hard task for me to complete.
Good morning Stacie,
Thank you so much for your excellent review. I am so glad you had such a good experience with setting up the modem as well the with the representative that you spoke with. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
No picture on screen. Could not turn channel. Nothing work. Tech work with me and together we realized I was off. She told me to hear input twice. When I did I realized it should be on HDM2. Problem solved. She was friendly, patient and helpful. Great job!
Good morning Glenda,
Thank you so much for your review. I apologize to hear about the service issues but glad the representative was able to get things resolved with you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
The rep was very friendly and helpful. She waived some fees and got our bill reduced slightly. We are just upset that our internet automatically increases after one year of service. The rep informed us that the $49.99 we have been paying is only for the first year and now we must pay $79.99. I don't understand what causes the increase.
Good evening Haley,
Thank you so much for taking my call today as well as your review. I do apologize about the increase to your billing. We did discuss the intermittent internet issues you've been having, and you confirmed with me that that is resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
I am extremely happy with the quality of my internet. The speed is fine and I've not experienced buffering which is always nice. The technician arrived early and explained everything that I needed to know. He also was very considerate about Covid safety.
Good morning Amy,
Thank you so much for your review. I am so glad to hear your experience with the technician as well as the service has been good. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: Sept. 3, 2021
They are trying to change me 450 when was supposed to be giving me a deal and saving me money. I will most likely get another company. Not sure how an ad for triple play for 85.99 turns to 450$. Seems like another company that scams.
Good Morning Joshua,
Thank you for your review and for taking my call today. I'm glad that we came up with a better option that will work for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 3, 2021
It was good. I'm going to keep the service. As long as we keep the bill low I can pay it. When it starts going up that's we will might have make some changes then we will have to wait and see but for now I'm going stay with Mediacom Xtream Internet.
Good morning Mark,
Thank you so much for your review. I am glad your experience has been good. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
Gentleman was detailed and very professional. Awesome job. I was able to start back to work today with no issues so far with the upstream. If I should have any issues in the future hope to get the same technician. He definitely knows his thing stuff. Thank you so much.
Good morning Demita,
Thank you so much for your excellent review. I apologize you were experiencing service issues but glad to hear that the technician did such a great job. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
DON'T KNOW HOW TO FIX???? I have been having this problem for a while ... Do not think it is my laptops but I am no IT person either. I bought a Router/Modem combo from Mediacom PROBLEMS STARTED it seems. When I used the rented Router/Modem it seemed to work fine.
Good evening Lisa,
Thank you so much for your review as well as taking my call today. You advised me that services are working well now after you spoke to the last representative. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
Called because we thought the storm blew down lines but after coming realized it was attached as it should. Was old power line. Very kind. On time during the appointment scheduled. Was disappointed when we called on Friday that it would be Monday but was ok with it once we knew we were connected.
Good morning Jan,
Thank you so much for your review. I am glad the experience with the technician was good. I do apologize about the wait time. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
When we called we had a unique problem. To representative took the time to listen, and tried several different ways to fix the problem for us. Ultimately, we needed to reboot the modem, which was complicated because we were out of town. We were pleased with the service we received, and we know that had it been possible, she would have solved our problem.
Good morning John,
Thank you so much for your review. I apologize for the service issues you were experiencing but I am glad to hear the representative worked so hard to try and resolve the problem for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
According to Danny, our cable box was old, needed to be replaced. He replaced it and we now get all our channels. Danny was also able to fix our unreliable internet issues. He is very knowledgeable and customer service oriented.
Good morning Martine,
Thank you so much for your review. I apologize for the service issues that you were experiencing but glad to hear that the technician was able to get them resolved. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 3, 2021
My bill is $140 per month now and the wifi was off for 2 weeks and you only took off $23 off the bill, REALLY! I would like to think I'm a valued customer, since I've been with you all for a while now. My bedroom TV freezes at time and I've had to reset the box/boxes (unplug) multiple times.
Good Afternoon Timothy,
We are unable to find your account with the phone number provided. Can you please respond back to this with the account number or a different phone number associated with the account? Please and thanks. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 3, 2021
The service man was prompt and was very good at his job. Had the new router installed very quick and everything working fine. The only problem I had was he should of wore covers on his shoes when he came in.
Good morning Ulanda,
Thank you so much for your review. I am so glad the experience with the tech was so good. I do apologize we had to replace your equipment as well as the tech not wearing covers for his shoes. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 2, 2021
We were very pleased with the Maintenance Man that replaced Wire coming into the house, new connections Very thorough in his work, letting us know what he was doing. Now we need to set up an appointment for line coming into the house in PVC. Will do that soon.
Good Morning William,
Thank you for the review! We're happy to hear that the wire was replaced. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Updated review: Sept. 9, 2021
I admit that I was very frustrated by the initial login mix-up. Finally talked to someone that could help me, and that was on the first call. That impresses me. Xtream/Mediacom Cable is ready to help and make sure that the customer is satisfied with the services provided. Also, they are quick to respond to problems. My issues are probably because of my age, but, I understood what they were talking about and was able to understand the instructions given. Thank you for caring for me as a consumer.
Original Review: Sept. 2, 2021
I am very disappointed in your company and I haven't even made the first payment. I noticed that you use the credit rating system that I didn't even know existed, just because it gives me a very low score and therefore won't qualify for any discounts that you claim to offer. Also, I was told that I would receive a tremendous discount because of making the switch from CenturyLink to Xtream by Mediacom Cable, by entering a login and using my account name. So far my account doesn't exist. So how can I login and claim my discount. No, I am not happy so far, but am hoping that things will improve. What next?
Good Afternoon Mrs. Donna,
Thank you for taking my call today. I explained to you that you are currently getting a discount on your services. I also answered you and your husband's questions about the online account, modem, ect. You were both satisfied with our conversation and I'm glad to clear things up for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
Our internet barely works. Have tried restarting the router and no change. Not sure what else we can do to get our internet to work right. Any help is appreciated. You can call or email me back with a solution.
Reviewed Sept. 2, 2021
,,,Over the course of 25+ Hours to Finally/Finally Correct my Issue(s);,,, And I Lost My Original TIVO-Box, with All my "Precious" Saved/Recorded/Scheduled Programmes-!!;, And: I ended-Up [Needing-to/&/Just-By-Watching] How to Do Mediacom-Technician-Level Configuration, that is Usually "Out-of-Bounds" for Us Just Regular "Bill-Payers"-!!;,
Good Morning Douglas,
Thank you for the review. We apologize for all of the service issues you've encountered. I know replacing the Tivo box is very frustrating because you literally lose everything you've done. Hopefully that's something you'll never have to experience again. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
I purchased my 1st modem through Mediacom. I had a contract installer poorly install My purchased Box, that ended up not working properly. I called mediacom to get the issue resolved and they said, "We need to send you a new Box." After doing a phone diagnostic, I was sent a second Box, that was an older, presumed, used Box. I continue to have problems, Diagnostics were done. They sent a 3rd Box out. I was told by the technician because I had been through so many problems he would gift me the Box or the use thereof. He stated, "I'm not usually able to do this," but got an OK Because the Box was a rental. I was told there would be no rental fee. This is because of All the problems indicated in my account. The service technician Represented your company Professionally and did a good job. On the other hand I have not been treated well.
Good afternoon Jeff,
I am sorry we did not come to an understanding today. I do show we did credit for the time that we advised and you accepted what would be waived for the time you had our modem. To avoid the modem rental fee in the future you would be able to purchase one of our modems or buy a modem for your use. If you have any other questions we are always available to help.If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 2, 2021
Technician was very knowledgeable, courteous, and personable. He was very conscientious about tracking water or mud into the house. He is a #1 technician and came right on time. I would rate my experience as 5 star because of the technician.
Good Morning Linda,
Thank you for the review! We're very happy to hear how pleased you were with our tech. We pride ourselves on providing the best customer service experience so it's very rewarding to hear that. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
Due to the sudden onset of unpredictable intermittent signal loss to our modem, Mediacom decided to send a technician - he arrived August 16th. The problem persists, and we have a $49 service charge alleging that our equipment is at fault. We were never advised of this bait and switch when the technician was sent and we are adamant that it be removed. Our modem is new and perfectly suitable for our needs, the issue is upstream. Furthermore, our service line remains unburied sitting on the ground 5 months after service installation.
Good afternoon Mik,
Thank you for your review and for taking my call today. I'm glad to see that we were able to resolve both the service issues and also your billing issue. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed Sept. 2, 2021
My technician was on time, very professional, and tedious on getting my services connected. He was helpful and informative. He answered questions that I had in concerns about weather conditions interruptions as well as troubleshooting. (Kamaree- Technician) very pleasant and a hard worker.
Good Morning Ludella,
Thank you for the review! We're very happy to hear how pleased you were with our tech. We pride ourselves on providing the best customer service experience so it's very rewarding to hear that. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
We were experiencing frequent disconnections with our internet. The tech came and changed a lot of things and explained a lot of things with the hopes that he had cured the problem. We had more interruptions for a while after that, but things seem to have settled down now.
Good Morning Steve
Thank you for the review. We apologize for the service issues. It's great to know that we were able to get that fixed. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
Woman who helped me was excellent. She handled all my concerns. Her name is Claire **. She said she had many years with the company. I would highly recommend her for an award. Some of your representatives are not helpful or friendly, but Claire ** was.
Good Morning Mark
Thank you for the amazing review! We pride ourselves on providing exceptional customer service so it's very rewarding to hear that Claire was able to do that. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
I worked with Mediacom to close out my account because I am moving to Florida and Mediacom isn't there. The lady was very helpful and sent boxes for me to return modems and remote. I have always had good service from Mediacom, and if I disputed a bill or thought it was getting too high, they always had an answer to lower it. Thank you Mediacom!
Good Morning Susan,
Thank you for the amazing review! We pride ourselves on providing exceptional customer service so it's very rewarding to hear that we were able to do that. We really appreciated your business and hope the move to Florida goes smooth for you. Hopefully we'll be able provide service in your new area some day.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
The technician put a meter on a cable and said the cable was not good. It was a good quality cable but he never checked the wall plate connection. He said we needed an electrician. We got one to check it and he found the cable was not connected to the wall plate. When he connected it everything worked fine. That cost $100 plus tax.
Good Afternoon Dick,
Thank you for your review as well as taking my call. I do apologize we were not able to come to a resolution for you. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,Heath
Reviewed Sept. 2, 2021
Talked to multiple people saying I wouldn’t be charged the $50 service change charge since it was services I didn’t even want in the first place. I was also told I wouldn’t be charged for the data overage since I upgraded my internet. I am also being charged for a modem when I have been using my own modem. Talked to a Diane at the Georgia center code LUS.
Good Afternoon Jeff,
Thank you for taking my call today. I apologize for the billing issues. Just to recap our call, I waived the service call fee and overage charge fee. The rented modem was also taken off of you account as well and you did receive some credit for that. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
When I called in to add channels the service was comprehensive and courteous, beyond what I might have expected from an inquiry "just" to add service. When the technician came to my home he was pleasant and helpful as well as efficient and obviously knowledgeable. Good people, which is what it's all about. It also met my "honey-dew" deadline which really made my day!
Good Morning Steve,
Thank you for the amazing review! We pride ourselves on providing exceptional customer service so hearing that directly from a customer means a lot. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
I am paying for 100 Mbps internet service, and have never been able to get more than 6 Mbps. I've had a technician on site twice and recently purchased a new modem and router with no improvement. I am unhappy with the lack of followup by anyone at Mediacom to check on the system. Considering moving to Xfinity soon.
Good Morning Steve,
Thank you for taking my call today. I called to follow up and see how the service has been working since we had our tech there. You confirmed with me today that the service has been working fine now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
On time, friendly and very professional. Followed all CDC guidelines. Checked out all aspects of cable service. Determined where the problem stemmed from. Even though the heat index was over 100 degrees that day, Whitt went outside, climbed poles and changed wiring to the house. I didn't even want to go outside that day. I stay with Mediacom because of the excellent service. Whitt has been a big part of that. This was not our first encounter and it's has always been a very positive experience. P.S. Whitt is not a friend or relative of mine. Just a very good tech.
Good Morning Steve,
Thank you for the amazing review! We pride ourselves on providing exceptional customer service so hearing that directly from a customer means a lot! If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
Technician to install internet showed up on time and was polite and fast in the installation. He was well trained and very knowledgeable on the entire process! There were no issues or problems with any part of the process and he mentioned he liked working for Mediacom, where he's worked for the last 8 months.
Good morning Charles,
Thank you so much for your review. I am so glad to hear you had such a great experience with the technician. We strive for exceptional customer service and he was able to provide that for you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 2, 2021
I love my service. This works in storms and is fast. We even use it with multiple devices very well. Works for the kids to use when they were doing online school as well as I was for work. Would not change to a different company for nothing.
Good Morning Jena,
Thank you for the amazing review! We pride ourselves on providing exceptional customer service so hearing that directly from a customer means a lot. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
The service techs trouble shot with what was wrong with our modem. They stayed on the job and figured it out. We took a lightning strike and it took out our phones but yet not our internet. The techs and their supervisor worked hard on trying to locate the issue. Thank you so finding the issue and fixing it. Our business here is a Radio Station and we rely on our phones. Thanks again.
Good Morning Kathi,
Thank you for the review. We apologize again for your service issues. It's great to know that were able to find the issue and resolve it. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
Quit blaming the customer end & look at the network first! They have absolutely no clue when you call in! They will slam you through all different contortions before even looking at the network! We have had great service until the last 4 months! Wake up Mediacom!
Good Morning Mr. Jon,
Thank you for taking my call today. I called to follow up and see how the service has been working. You confirmed with me today that the service has been working fine now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
When I asked the EERO, I was told I could install myself. I called in to ask for help. Was told that a tech had to come out for $50. Now there's an extra 111.00 added to my bill. Am I the only customer?
Good evening Josette,
Thank you so much for your review. I do apologize about the confusion over the installation charges. We did go over that and the credits while I had you on the phone today. You stated everything else was good. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Sept. 2, 2021
Our buried cable was cut when a neighbor's cable was buried, and Mediacom came in 4 days to add an above-ground cable (which was buried 2 weeks later). Mediacom's prompt service allowed us to have working internet and TV. We are pleased overall.
Good Morning Greg,
Thank you for the amazing review! We pride ourselves on providing exceptional customer service so hearing that directly from a customer means a lot. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Original Review: Sept. 2, 2021
Not every morning but on occasion, when the staff arrive to work, they are unable to conduct business over the internet because the router/modem is not working correctly. An employee would need to go to the network closet and reboot the router/modem. Once it goes through its initialization processes, the internet is restored. It's just a extra task that we should not need to do when we come into work. We are unable to call it in and wait for a service tech to reboot the box. Downtime is money for us.
Good evening Jerry,
Thank you so much for your review as well as taking my calls. I do apologize about the intermittent service issue, but you did confirm with me today things have been working well. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business
Warmest regards,
Jessica
Reviewed Sept. 2, 2021
The connection is strong and able to handle a lot of bandwidth. However the connection is intermittent at times while connected via ethernet and WiFi has a tendency to drop out randomly. Customer service and technician service has been great but the service itself could be much better in my opinion.
Reviewed Sept. 2, 2021
The tech visit was on time, efficient, and happy with my TV channel upgrade, as well as, the fact that the Mediacom cable finally placed underground recently and was also tested by the Mediacom technician. My only disappointment is that I am forced to over pay in the Internet usage tier due to TiVo when I only use 17% on average.
Good Morning Audrey,
Thank you for the review! We pride ourselves on providing exceptional customer service so hearing that directly from a customer means a lot. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Sept. 2, 2021
Was informed that with being outside of town, our SNR is is barely at level 1 which is above the minimum barely, whereas the in town users are 10+ points above what we get. Our internet is always super spotty and most of the time, it goes out more than we are able to actually use it. I hate to be that type of customer but the moment the new Quantum Fiberwire comes available with CenturyLink in my area, I will be leaving Mediacom. They are offering the same speeds for half the price, and with talking with other people who have already made the switch and live outside of city limits, they have had very minimal issues in the last 3 months of having the service compared to the 2-5 years of having Mediacom.
Good Morning Kevin,
Thank you for taking my call today. I called to follow up and see how the service has been working. You confirmed with me today that the service has been working ok now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed Aug. 31, 2021
The internet service wasn't working and the first time back in May with my job, it interfered a couple of times. I had to call tech support out here three times at the house then eventually, I ended up having to upgrade to a faster internet service. They told me I would no longer be eligible for the Connect2Compete because I told them that my job was temporary. I also needed to know if I increased my internet and my income status changed, would I be able to go back to what I had when I was paying only $10 a month. They said no. Once you come off, you can't go back on. And I didn't have a choice because my income went up and the internet was too slow for my job.
I called them back again and the first time, they replaced the cable wires outside. The second time, they also replaced the cable wires outside. On the third time, they replaced the modem. I recently called because the internet wasn't working in my son's room after I purchased an extender. I spoke with a young lady and I advised them we were not on the internet and the TV was not on. She said it was our background and when I asked her why they were charging me for background internet, she said that was not how it worked, so I said okay.
Then I received a call saying that the modem was outdated. I requested a new one and the agent most recently told me that I had the most up to date one and they were not going to replace it. But if they were not going to replace it, why did I get a voicemail stating that I needed to update. It said that the one I have is outdated and is not going to be compatible to some type of securities with Mediacom. No one ever called back, so I'm not pleased. But I'm in the process of searching for somewhere to move and I have to find another internet service provider depending on the location.
Reviewed Aug. 30, 2021
Mediacom Cable is good. They got a lot of stations that are worthless. I'm not a sports fan and they got a lot of them. But that's okay. Other than that, their reps have been great. They're good at doing what they do.
Good afternoon Carl,
Thank you so much for your review. I am so glad to hear that overall, you are having a good experience with our company. I do apologize you have some channels that you don't like. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 29, 2021
We have TV, internet and phone with Mediacom and everything has worked out fine. I had to call for service when our landline didn't work and they were pretty quick. The lady did something on the other end and it worked. But, I would like to find out how we can get the bill down.
Good morning Phil,
Thank you so much for your review. I am glad to hear that things have been working well for you. I do apologize about the service issues but glad we were able to get them resolved quickly. Unfortunately, we do not have any promotions at the moment to lower your bill. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 28, 2021
I like my TV service with them. Everyone that I've come in contact with treats me like family. It's like they've known me for a while. I got to know the installers because they've come over a few times to change out a box. It's like an old friend coming by. I don't like the storms that take the cable out though. I'm out in the woods so it's the trees going down. It's not like some cable companies that I had like Spectrum where service always seems to go down. I'm very happy with Mediacom. When service is there with them, it's perfect and it's there almost 95% of the time. I could not ask for better quality internet.
Good morning Carl,
Thank you so much for your review. I am so glad to hear you have received such exceptional customer service from our representatives as well as our technicians. I do apologize about the services issues. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 27, 2021
I've had Mediacom for years for my television and then, I had so many phone problems that I decided to have a Mediacom phone put in my house. But I didn't have my PIN and whatnot right away and one night, I was worried I couldn't get a dial tone. It was on the weekend and I called Mediacom. They took care of it right away. Other than those, everything has been okay.
Good morning Jacqueline,
Thank you so much for your review. I do apologize about not getting all the information for your phone as well as the service issues. I am glad to hear we were able to take care of it quickly. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 26, 2021
My service with Mediacom has been okay. Our area had an outage not too long ago and there was nothing we could do. Service was restored and things have been working fine.
Good morning John,
Thank you so much for your review. I do apologize about the outage that you experienced but glad to hear things are working well now. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 25, 2021
It's been a few years since we updated the equipment and it may be time to look at doing that again. We would lose connection between the main hub of the system and the wireless boxes that serve TVs in other rooms. But then, we would go for a long time and not have any issues. Also, we would have some friends staying in our house and they would give us feedback whenever there are cable issues. It would go through a period of time where for a few days, it would be real quirky and it would drop. I would have to reboot the main box and power cycle it to try to get everything reconnected again. Then, a few hours later, it might lose connection again. Sometimes, I would sit there and wait and 30 minutes later, it will all be good again. The stability seems fragile.
I know they continue to try to improve their technology, but that would be my one complaint. Other than that, when the service is running properly, the internet is up and the boxes are talking to each other, we're pretty satisfied with the performance. Their service has been adequate. Also, they've been pretty helpful. When I needed to get on the horn with technical support, I didn't have to wait too long to get a person.
Good morning Craig,
Thank you so much for your review. I do apologize about the service issues. I did speak with you today and you confirmed things are working well now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 24, 2021
Mediacom offers quicker internet than other providers. The installation of my cable and internet was great. The techs were really efficient and they did what they said they were gonna do.
Good morning Barbara,
Thank you so much for your review. I am so glad to hear that you had such a good experience with our technicians. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 13, 2021
The internet service went out one time in the two months, but everybody's stuff goes out every once in a while. The last person I spoke with at customer service handled whatever issues I had.
Good morning Hector,
Thank you so much for your review. I do apologize for the internet issue you had. I am glad to hear that representative you spoke with handled your concern. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 12, 2021
There were times when whoever my wife spoke to on the phone acted like they could care less. When we called to discuss a bill, we were told that they would make adjustments on our bill, and then nothing was done. We would say the same thing on the next bill that came in the mail. And we would try to call to see about trying to get this resolved. Also, when the contract is up, all of a sudden, we noticed the rate started going up. And they would not tell us when that contract is up. The only way we could tell that the contract has ended is when we started seeing our bills getting higher and higher. It's like, "Hey, buddy, you're on your own." That is one thing that I feel like is a very negative thing from Mediacom. Other than that, there were times when we had somebody that went out of the way, very courteous, did what they could to help. And there were other times they were just as rude as they could be.
Good morning Michael,
Thank you so much for your review. I am so sorry to hear that you have had such negative experiences with our company. I am glad that you have had good experiences as well. As far as increases to the bill, there are step up each year on our promotions and unfortunately there isn't always a lower option right away. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 11, 2021
Many people were using Mediacom. And when I lived at my brother's place, it was fast. The reps were really nice, and they helped out.
Good morning Mary,
Thank you for your review. I am glad to hear that the service worked well, and you had good experiences with our representatives. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 10, 2021
Mediacom is good. My interactions with the reps have all been nice and respectable.
Good morning Myrtis,
Thank you so much for your review. I am so glad to hear that you have had such good interactions with our representatives. If you have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 9, 2021
We moved and I came to an area and it seemed like Mediacom was the most frequently used out here and it was used by the previous owner. When I have an issue with the technician or the sales team, they respond better than Comcast, who I was with before.
Good morning David,
Thank you so much for your review. I am so glad to hear that you are having such a good experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 8, 2021
Mediacom Cable was recommended by the person that fixes my computer. They were out to the house last week and everything the tech did was good.
Good evening Claudie,
Thank you so much for your review. I am glad to that the tech did such a good job. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 7, 2021
I've been with Mediacom for a long time and I haven't had any issues with their customer service and technicians. If I had a complaint it's sometimes about the outages. They happen more frequently. I am declining my services when my contract is up, and I'm gonna go straight with just the internet. The area that I stay in is almost like a rural area. It does have another provider, but they're not as good as Mediacom. Another thing with Mediacom is that when the bill goes up, I don't get a notice.
Good morning Keith,
Thank you so much for your review. I am glad to hear that your experience with customer service and technicians have been good. I do apologize about the outage occurrences. We do try to work them as quickly as we can and do as much to prevent them as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 6, 2021
Mediacom had a special going. The installation went well, and the service was better. I had AT&T before and I always had trouble with it.
Good morning Robert,
Thank you so much for your review. I am so glad your experience has been so good with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 5, 2021
Mediacom's customer service reps have been very good.
Good morning John,
Thank you so much for your review. I am so glad to hear you have had such a good experience with our customer service. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 4, 2021
There have been quite a few issues with the cable side of the service. From what I understand from their technicians, it's because there are so many updates that are pushed through the system. The last time they came out, they replaced the modem. For the most part, the customer service department guys have been great. They help as much as they can from their end as far as trying to resolve the problem.
Good Afternoon Ronald,
Thank you for the excellent review! We apologize for any issues that you've had, even if they're minor. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business!
Warmest regards,LaVarus
Reviewed Aug. 3, 2021
Mediacom's service has been good. I haven't had anybody being rude. The only thing is we had internet for so long, and then I see that they had more gigabytes, but I was paying the same price as what they were offering it for. But then, they did give me a deal on it for a year. They should let people know that, "Well, we have this. Would you like to upgrade it? It's only a few more dollars."
Good morning Steve,
Thank you so much for your review. I am so glad to hear that you've had an overall good experience with our company. I do apologize about not informing you about the upgrade option. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 2, 2021
They answered all my questions and I'm satisfied after I get done talking to them.
Good morning Mike,
Thank you so much for your review. I am glad that you have had a good experience with our company. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed Aug. 1, 2021
I had some misunderstanding when it came to the initial set-up. At the apartment complex that I have, they already used Mediacom when I was doing the installation. So when I spoke to the first customer service rep about setting up, I was told I didn't have to pay an installation fee because it was already there. But I was still charged the installation fee. I contacted customer service and instead of complete withdrawal of the fee, I ended up paying half of the fee. Other than that, Mediacom has been great.
Good morning Jermaine,
Thank you so much for your review. I am glad to hear that your experience has been good overall. I do apologize about the miscommunication of the installation fee. If you do have any further questions or concerns, please call Mediacom customer service, or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 31, 2021
We haven't had any issues with customer service. We are happy with Mediacom but the package that my dad picked out wasn't a good plan for him.
Good morning Ms. M.,
Thank you so much for your review as well as taking my call. I am glad to hear that overall, you are happy with the service. We did upgrade the package to better accommodate the usage. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 30, 2021
I love Mediacom. They listen, pay attention, and get the job done. They're all courteous and very polite. If something goes out or something acts up, they're right here, right now taking care of it. The only time we have issues is when the power goes out due to storms. But they usually have it up before too long. Except last night because there were five transformers that blew up.
Good morning Lonnie,
Thank you so much for your excellent review. I am so glad to hear that you are happy with the service and things are going well. I do apologize about the time after storms, we do try to get things up as quickly as possible. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 29, 2021
I was trying to get a telephone turned back on to the phone service. It'll just quit sometimes. There have been a couple of times when I've spoken with people at customer service that didn't really speak real good English, so it was hard for me to keep up with some of the things they said. But it's been pretty good. The problem that I have is that I've lost so many stations. I know it's not Mediacom's fault, but good lord, I pay 250 bucks a month in cable services. It would be nice if there was a little bit of a break in the price until they got the channels back in order. Don't go back above the price that I'm paying now, please. It would be a gesture of goodwill. Overall, I'm 90-plus percent satisfied with Mediacom.
Good morning Anthony,
Thank you so much for your review. I do apologize that you do have occasional issues with your phone service. We do try to keep the pricing as economical as possible and we are working the best that we can to get those stations back available. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 28, 2021
We are disappointed that our bills are continuing to rise yearly, so that the cost is extremely expensive. New customers can get lower rates, but good discounts are not given to loyal customers. We are presently looking for cheaper alternatives. Their service is generally good, though. We have our cable bundled with Internet and a landline phone. We would like to remove the landline phone, but then our rates would raise which really doesn't make sense. Pay for less service?
Reviewed July 25, 2021
The service of Mediacom hasn't been perfect, but it's been better and we're happy with it. We had a previous company and that other company was cheaper, but you get what you pay for sometimes. Just a lot of unreliability as far as you have to unplug the modem quite frequently in order to reset everything and get things rolling again. I've had some of that with Mediacom, but not nearly as much. So far, we're more pleased with Mediacom.
Good Morning Douglas,
Thank you for the review. We apologize for your any issues we've caused and will try our best to improve. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed July 24, 2021
We heard good things about Mediacom that's why we signed up for their service and we've been customers for 12 years. We moved from one condo on East Post Road to the one we're in now. Moving Mediacom's service has always been easy. When you move into a place that has Mediacom, it goes a lot faster. That's what we've been fortunate to have. A lot of people in our neighborhood have the dish, which we did not want. I have the full package. I have the landline, the computer, and the TV.
When I call about a problem, customer service is very happy to listen to me and explain to me different things. I'm 80 years old so there are a lot of things I did not know about that I could get with Mediacom and how I could operate it. Whenever we had any problem and we had servicemen here, they were very good although occasionally, we would get one or two that weren't as efficient and as helpful.
Mediacom's prices are fantastic in the first year. Sometimes they have a lot of different price increases that you aren't notified about until you get the bill. That would be something Mediacom could let customers know about ahead of time. When you're on a fixed income, sometimes it would be helpful to let the person know that they will be taking out that much more off your checking account. It would be fantastic if they had a senior discount too.
Good afternoon Sharon,
Thank you so much for your review. I am so glad to hear that your overall experience with our company has been so good. I do apologize for the occasional issues as well as the price increases not being explained properly. We have started putting that information on your bill for when things are getting ready to change. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed July 23, 2021
I had Mediacom at my old house and I had no problems with them. I now live in an apartment complex and they are the only ones that would go there. I need the internet for my daughter’s schoolwork. Mediacom's service was awesome for a whole month but now, I'm getting errors coming up and it's really starting to tick me off. My internet keeps on going in and out. I had service people out here about six times since I had the service and I'm fed up. They've changed the boxes out and I've got brand new ones. They even put me on an Ethernet cord and it's still going the same way. I have people coming out again on Friday because I keep on getting errors on my boxes.
Last week when I tried to call Mediacom, I was on the phone for half an hour to an hour. I went in yesterday to one of the places here in Decatur and the rep there said I had a bunch of errors on both boxes. I told her I figured that out. I'm paying $85 but that's a lot of money when you're broke. Only once out of the seven times did Mediacom work on my bills. I asked this one guy what I was supposed to do and he was the most awesome guy I've ever talked to. He took $50 off my bill. He was the only one that offered that. When you're having these many problems, they're supposed to at least recommend that for you but nobody else offered that. I getting screwed and I told Mediacom that I was thinking about going to Walmart, getting an internet box, and paying monthly on that.
Reviewed July 22, 2021
We moved into this house three years ago and Mediacom's service was really bad. I got them since they had cable rather than a dish. Before we were in this house, we were in a condo and we also had the phone back then. We had some people come to the house and they were poorly trained and had a bad attitude. Now we have Medicom for our computer. Since the last year or so, their service has been fine although we tend to lose service a little more often. It would be out for two, three hours at a time. That happened a week ago and another week or two before that. One was understandable. Mediacom called and they had a recording that said there was a break. Mediacom is working seven days a week now and when I call customer service, I got a really good gal named Jody. She was excellent.
Good afternoon Ronald,
Thank you so much for your review. I do apologize about the outages that you have been experiencing. We do try to work them as quickly as possible. I am glad to hear that you had such a good experience with the representative that you spoke with. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 21, 2021
We went with Mediacom 20-something years ago. Most of the time, I am very happy with it. Every once in a while, it takes a long time when you have a problem. The year before last, we had so many problems when we moved to Ellaville with the cable. We had no internet and then the cable. Then the TV turned up and the internet just kept going in and out. Three times a week, somebody was coming out but everybody was nice about it. Mediacom finally fixed the problem after six months. Plus, they gave me credit for some of the stuff.
There were three people in customer service that were not very nice though and one hung up on me but that's over the years. And when they did send the survey, I stated what happened. Otherwise, I'm very very satisfied with Mediacom.
Good Afternoon Yvonne,
Thank you for the excellent review! I apologize for any issues we've caused over the years. Our goal is to provide the absolute best customer service experience in all areas of the company. When there was any time that we didn't do that, our sincere apologies. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Updated review: Aug. 17, 2021
They completed updates on everything and made it work well.
Original Review: July 20, 2021
Not a day goes by when my Mediacom connection isn't dropped. I have to reboot my router to bring it back. I guessing that your close-in customers are overloading the system, so you shut off us more distant customers. It's my misfortune that I live in Spring Grove. For the service I'm getting my monthly charge of $128.65 is robbery.
Good evening Wayne,
Thank you so much for your review as well as taking my call today. I do apologize about the problems you have been having. When we spoke last week, we were able to get you into a new promotion and when we talked today you confirmed the tech was able to fix the service issues. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 20, 2021
We have internet through Mediacom. So far, service has been okay. All we really use it for is streaming Hulu and Netflix. It works pretty well.
Good Afternoon James,
Thank you for the excellent review! If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed July 17, 2021
Mediacom is professional and friendly. The service is fine, just the cost is a little high. I wish I could pay less. I'd like a cheaper plan. But that's my only issue. Good service, but you pay for it.
Good evening Tyrone,
Thank you so much for your review as well as taking my call today. I do apologize but as I went over in our call, we do not currently have anything cheaper. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 15, 2021
Mediacom's service and people are good. The reps have been courteous and professional, and the guy who came out today was awesome. He buried our cable today and he was excellent. I have the internet service with Mediacom and I use it a lot because we work from home.
Good afternoon Mark,
Thank you so much for your excellent review. We are so glad you hear you have had such exceptional experiences with our company. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Original Review: July 12, 2021
Should be getting up to 300mbps. Whenever I run a speed test it's usually around 50 to 70 mbps. That's less than 25% what you claim I could get!!! I'm gonna need to decide if I wanna continue with this service.
Good Afternoon John,
Thank you for taking my call today. I called to see how things have been working after the tech left. You confirmed with me today that the service is working fine now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed July 11, 2021
We've been Mediacom customers for over three years. Throughout our time with Mediacom, we've experienced frequent outages and service interruptions. We'd even moved to another part of the state BECAUSE our Mediacom internet service at our old address was so unreliable. We've had countless technicians come to our homes only to tell us the lines are fine--after testing with their equipment. After they leave, the problems persist. We consistently get less than half the speeds we're paying for. Mediacom does nothing about this other than to schedule other technicians to come out to our house. These techs are so often frustrated that they'll admit there's nothing they can do. Some have become visibly angry when arriving, yet again, at our house. Still others have admitted the problem lies with the aging infrastructure locally, despite the advertising about updated lines...
Now that more and more of us are working at home, internet access isn't a luxury, but instead a survival requirement. This past year alone, I've had to contact Mediacom more than a dozen times about service interruption. The SMS chat team is the least helpful. They're either overwhelmed with other customers who have troubles because you wait for MINUTES for them to reply to you in each step of the "conversation"--if the chat doesn't just inexplicably (and unprofessionally) go dead. Or they just don't care because they ask the same questions despite our having given them clear answers minutes previously. And there's nothing they can do besides annotate the account and schedule ... technicians to come out to the residence. Utterly frustrating.
This past week, our household has been online less than 4-hours from our own record-keeping. We updated our modem to one Mediacom told us we "must" have to continue being compatible with their system (switch from DOCSIS 3.0 to 3.1). The new modem, after provisioning, wouldn't connect with Mediacom (technician came out to house to confirm). The tech left, conveniently, a rental modem for Mediacom to charge us $12/month to use. Despite our having followed Mediacom's instructions to update to a new 3.1 modem. This strikes us as very suspicious. And, unsurprisingly, we're still offline. Despite paying Mediacom EXTRA to rent their modem we don't even want and shouldn't even need.
I'm typing this review using a local laundromat's wifi. It's the 21st century, but cable companies are still having difficulty maintaining lines. I remember this game from my childhood when my parents' cable company would offer excuse after excuse as to why they couldn't provide a consistently reliable service. Now I'm the adult and Mediacom is doing the same thing to me. Nevertheless, my bill (for same tier internet plan with shoddy service) has nearly DOUBLED over the past year--and is expected to increase AGAIN in a few months.
Our family has decided this weekend to relocate to a region of the US that has a record of stable, reliable, professionally-managed internet service. We work online and can't afford to leave our livelihoods in the hands of a company that refuses to take responsibility for its techs' lack of technical proficiency or the parts of its infrastructure that fail frequently. We have VOLUMES of text message exchanges and PAGES of call records to Mediacom reps to solve these years-long ongoing issues. But still, here we are. With another team scheduled to come out to our home, again, late in the week--by which time we'll have lost our jobs for failing to show up online. We're done with this company, but we're most upset that American consumers have so few alternatives for internet service.
Good afternoon Abe,
Thank you for taking the time to write and post your review. We are sorry that we aren't able to resolve this issue. At this time, everything has been replaced except the line that your Landlord is refusing to fix. This line is something that your Landlord needs to replace. They can call us at anytime if they need confirmation. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Heath
Reviewed July 9, 2021
Had internet service set up on May 17th 2021. Drop was laid across backyard and tech stated someone would be out to bury it within 30 days. After over six weeks of waiting I called on July 2nd to ask when this would be completed and was told I would be contacted within 24-48 hours with no call back. I called again on July 6th same 24-48 hours story with no call back. I called back on July 9th and held for almost two hours to speak to a supervisor.
I told "Don" that I wanted a credit on my account in the amount of what they would compensate their contractor for the work and that we would bury the drop ourselves as both my fiance and I work in this field. At this point the job needs new locates as well because it has been sitting so long. I told him we would call in the locates ourselves and have our crew bury the cable but I was not doing it for free. He told me we could not bury it ourselves and that I'd get a call back in 24-48 hours. At this point I'm not holding my breath.
Reviewed July 9, 2021
We were experiencing problems accessing local channels in HD. Also, unable to watch favorite channels. After remote help did not work a tech was called to home. Problem was not remedied even after outside wiring was checked. After several days we have access to the problem channels. One tech also asked to use our bathroom which was totally inappropriate at any time but especially during Covid19. We respectfully refused. This had happened several years ago and we reluctantly allowed the service person to use our bathroom. They should be taught not to expect to be treated as guests, rather as the service people they are. We are or should be valued customers of over 30 years. Thanks for allowing us to express our feelings on your service.
Good evening Ben,
Thank you so much for your review as well as taking my call today. I do apologize for the service issues you have been having but glad to hear they are working for you now. I also apologize about the situation with the tech and requesting to use your bathroom. Depending on how their day goes can cause problems with being able to stop. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 7, 2021
Mediacom is the worst company I have ever had to deal with. BAD, BAD, BAD service all around. We have only been with Mediacom for 6-7 months. In the last several weeks, we've had to call them out several times to fix the same issue that still isn't resolved. I have literally called 10 times and been on the phone for at least 5 hours of my time in the 3 days because they won't expedite our service call. Even though it's the same issue that I originally called about 3 weeks ago. Customer service doesn't take notes and you have to explain each time what is going on. They don't even see that I have called. They say a tech is coming out, however when I call back to check his ETA that operator tells me no one is scheduled. In one breath the representative tells me I missed the technician's call and in the next, there isn't one coming out today.
When tech came out first time, he said signal was fine and left. When the tech came out the 2nd time, he talked over me the entire time and he argued with me. And by the way, the problem still isn't resolved. Now we are waiting for our 3rd visit. Still not a priority. You have to wait a minimum of 4 days to get a technician to service the issue.
Good Afternoon Katherine,
Thank you for taking my call today. I called to follow up and see how the service has been working. You confirmed with me today that the service has been working fine now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Updated review: Aug. 17, 2021
Mediacom did eventually resolve the issue and took care of it appropriately and professionally.
Original Review: July 7, 2021
When we upgraded to 1 gig internet speed, we only got 360 mbps at the fastest. I took all of the equipment we had to the Mediacom office. We then got an email stating that my statement for July 12- August 11 was ready. THE ACCOUNT IS CANCELED! I do not even have access to the account online (never was able to access it--I was not given the information needed when I originally opened it).
Good afternoon Robert,
Thank you so much for your review as well as taking my call today. I apologize about the inconvenience of the bill printing after your account was closed. We did go over that as well as the refund on the account on our call today. You confirmed everything was good. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 5, 2021
Associate was very patient with me. She provided answers to all of the questions I had. Thank you for professional service. I appreciate the knowledge and service. I like the way she was thoughtful and courteous with me the whole phone call.
Good morning Andrew,
Thank you so much for your excellent review. We are so glad to hear you were provided such exceptional customer service with the representative you spoke with. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 4, 2021
The guy who came was great...no complaints there or with the gal who made the appointment on the phone. Except, neither told me I'd be charged almost 50 bucks to replace the outdated, faulty equipment necessary to continue good service from you guys. I strongly feel that I should not be charged for the replacement of your own faulty equipment that I've already paid for many times over! I request a refund.
Reviewed July 4, 2021
I am very happy with my service and staff. I have not had any problems with my service or equipment since installation. Thank you all so much for the excellent experience and prices. I would certainly recommend Mediacom to family and friends.
Good afternoon Carmenia,
Thank you so much for the excellent review. I am so glad to hear that you have had such an exceptional experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 3, 2021
Installation process was easy and quick, no trouble of any kind. Very good staff and service, on time and responsible. Account and payment checks are through APP, easy and straight forward. Great company to work with. Thank you so much!
Good afternoon Jiabao,
Thank you so much for your review. I am so glad to hear you are having such an excellent experience with our company. If you do have any questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 3, 2021
I ordered the gig package and I'm not getting anywhere close to that. I chose Mediacom was because they offered the largest package. The next company that provided service was 100 megabits per second, while Mediacom offered a package of up to one gigabit per second. The up to is a bit of a disclaimer for the company. I get that. I'm an IT guy. I understand that there's going to be a bit of overhead. You're not going to get one gigabit per second all the time. Even if I was getting a gigabit, I would probably only get 800 or 900 megabits per second because there is some overhead plus wireless with most of my devices.
Eero is the home Wi-Fi solution Mediacom provides. And that's great as well, but there is some degradation. So if I'm connected to the Mediacom device down where the router comes in, I have gotten as much as 400 megabits per second. But even that being the fastest is half of what is advertised. But I understand that if the Eero devices were hardwired to each other, then I might be able to get 400 megabits per second as well up here in my office, which is a repurposed bedroom. This house was not wired for ethernet. So, I can't connect the two devices. They have to communicate wirelessly. That also causes some degradation.
I'm just glad I've got an internet connection now. But I am expecting Mediacom to get me closer to the one gigabit per second considering that I had to pay Mediacom $7,800 to run the infrastructure to this house. It's not like it was already here. They just turned it on and not getting great service. I paid $7,800 for them to run a wire. It's about 1,600 feet from the end of this road to the other end of the road where I'm at.
Good evening Scott,
Thank you so much for your review as well as taking our calls. We did discuss that the services are working much better. You are still going to continue to monitor and if anything changes give us a call back. Please contact Mediacom customer service or text Molli at 66554 with any changes. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 3, 2021
Cable terminal in yard modified. Now working. Noted new sod in place over my grass around terminal - and my own pretty grass seems dead as though treated w/ round up or something. Curious about that as I don’t know why grass treated? Maybe the sod will make it.
Good afternoon Laura,
Thank you so much for your review as well as taking my call today. I do apologize that either round-up or something else was sprayed but glad it was replaced with sod. You did confirm that it is covering the spot and seems like it is taking root. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
I thought that I was scheduled for service fairly quickly and that the techs were on time, courteous, and helpful. The techs used language which I understood and offered suggestions to correct the situation.
Good afternoon Richard,
Thank you so much for your review. I do apologize for the service issues but glad to hear the experience of scheduling and the customer service was all exceptional. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
I called Mediacom and explained what I wanted done and also ordered the 360 pucks. When the guy came, he tried to avoid moving my router into my wife’s office like I ordered. In the end he said it was too much work and would take too much time to do the 360 as well and took them back to his truck. He moved my router upstairs and literally just drilled a hole all sloppy, no plate on the wall for coax or anything. He was very rude and when he called his boss, his boss wouldn’t even talk to me! If there was another service I could get where I’m at I would be switching!
Good Afternoon Susan,
Thank you for taking my call today. We spoke about your issues with our technician. I again apologize for the experience you had. There's a better way to go about explaining things and we should've handled it a different way. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed July 2, 2021
Excellent customer service both in the service center and in the field with the technician - Extremely professional, helpful. In these days of phone prompts, emails, voice mail, etc, they are just plain and simple old fashion good customer service and helpful.
Good afternoon Mark,
Thank you so much for your excellent review. I am so glad to hear that you have had such exceptional customer service. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
I called on Tuesday night, no service on the second TV. They sent a signal to the tv. Some channels came back. Also knocked out the main TV, they couldn't get it to come back, scheduled appt. for the next day.
Good afternoon Cheryl,
Thank you so much for your review and thank you Gary for taking my call today. I do apologize that your second TV was not working and when you called it had caused further issues. With speaking with Gary today he did confirm things are working now and I am glad to hear that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
Cable and internet keeps going out...Getting v52 or v53 code on TV. Call to schedule for a tech to come check, he calls and states someone is working on the lines in my area and should be corrected in a week or two.
Good Afternoon Sharon,
Thank you for taking my call today. You confirmed that the service is working fine now. We apologize again for the service issues we've caused but happy to know things are going great now. If you have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,LaVarus
Reviewed July 2, 2021
The young lady on the phone was very helpful and did all she could on her end and I was left with a promise of a call within 24 to 43 hours. I waited around home for two days and never received the call. Our On Demand feature was restored, but if I am promised a call, I expect a call.
Good afternoon Stephen,
Thank you so much for your review. I do apologize that your on-demand service was not working as well as you not receiving the call after we were able to get the services restored. We should be following through and I will get that submitted that you didn't receive the call so we can make sure that gets address. I am glad the service was restored for you, however. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
My bill went up $30.00 per month after one year. We only have the internet. The representative I spoke with helped to lower this $30.00 increase. This is not our primary home and it took me years to get anyone at Medicom to believe I could have the internet here, so the huge jump was very disappointing when you look at other company rates for just the internet. Glad we could get a reduction in our monthly bill.
Good afternoon Debbie,
Thank you so much for your review. I do apologize about the increase well as the issue with being able to get internet to your location to start. I am glad that we were able to get a induction on your monthly bill. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
Ordered new cable box to replace obsolete box, Received new box which was installed by my son. Could not get signal from box to tv. Called tech support who was unable to help. Set up appointment with local tech. Local tech unable to get signal from box to tv. Tech said he didn't have same type box in truck. Promised to come back with a replacement box. He took my HDMI cable with him and did not come back when he promised to. I have new appointment on 9 July. If the box is bad why can't I just have a new one sent to me and install it myself. I expect the same experience when the tech arrive on 9 July. It is obvious the first local tech promised to come back but reported to job complete to Mediacom. It seems to me the chain of communication is not working in favor of the customer.
Good evening Bob,
Thank you so much for your review as well as taking my call today. I do apologize about the continued service issues you had but glad to hear after the last tech was there things are working much better. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
I have never had issues with Mediacom before and have in fact recommended Mediacom to friends and family. BUT, just as I was thrilled to brag of great service I am willing to tell of poor service and if the issue of being charged twice for my June payment isnt fixed soon I am more than willing to share dissatisfaction.
Good evening Arlene,
Thank you so much for your review as well as taking my call today. I am so sorry about the inconvenience of the double payment that was made. You did advise me we did release the money back to you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
The tech was eager to help. He made sure our cables and devices were connected correctly. We know little about cable and computers so we’re very thankful to him. The tech was on time, neat and friendly. Five star performance.
Good afternoon Linda,
Thank you so much for your review. I do apologize about the service issues but glad to hear it was such a good experience for you. We do strive for exceptional customer service and it sounds like the technician was able to provide that. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
I was satisfied with my customer service experience. My representative, Donna, was insightful, helpful, friendly, efficient, and concerned with my questions. She went above and beyond charitably. She eagerly, compassionately, and genuinely helped me with my Mediacom concerns. Donna is one of the best reps at the agency.
Good afternoon Ian,
Thank you so much for your excellent review. I am so glad to hear that you had such a good experience with Donna. We do strive for exceptional customer service and it sounds like that is what she was able to provide you. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We greatly appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
Prior to the 3 day blackout because of power storm hitting Mediacom switch station my tv seldom had viewable HD stations. It came and went. So far it has been working fine after the power problem. The city of Rome City contains a lot of high end houses around a massive lake. One would think due to the income levels and great amount of trees everywhere we would be a candidate for fiber. I can dream can’t I?
Good afternoon David,
Thank you so much for your review. I do apologize that you were experiencing issues with your HD stations as well as the 3 days without service from the storm. I am glad to hear that things seem to be working fine since that issue occurred. As far as being a candidate for fiber we do use fiber for part of our system, we are a hybrid company. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
It took months for this cable to be buried.. I was repeatedly told some would be there on such and such day without anyone coming. Very frustrating to be treated as if you're not appreciated as a customer.. Poor service.
Reviewed July 2, 2021
Had financial problems, you cut off my service, when I had it turned back on, you jack up my rates, I just wanted them reduced since all payments have been made on time for a year or more now.
Good evening Mark,
Thank you so much for your review as well as taking my call today. We were able to get you into a new promotion to get the bill lowered down. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
While I'm satisfied with my interaction with customer service and I'm satisfied with my overall service with Mediacom, I don't like the data caps. I feel they are not necessary and are not realistic to the normal usage especially when all my children are home. I only upgraded my service to avoid the overage fee.
Good afternoon Joshua,
Thank you so much for your review. I am glad to hear you are overall satisfied with the service. I do apologize about the inconvenience of the data limits. It is something that we have found that works best for our customers as well as a company. If you do have any further questions or concerns, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Reviewed July 2, 2021
Just got it last week and it is to early yet to give true answer but up to this time I am fairly happy. However I am somewhat concerned that channels are shown on the guide and but will not come on the TV.
Good afternoon Ken,
Thank you so much for your review as well as taking my call today. We went over your channels as well as what to do with the extra equipment you received. If you do have any further questions, please call Mediacom customer service or text Molli at 66554. We appreciate your business.
Warmest regards,
Jessica
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- www.mediacomcable.com