DISH Network Reviews

This is not as advertised. Our agreement was to pay a specific fee of $47.99 per month for twelve months, not to receive a $15 monthly credit on our account. Dish continues to lure in new customers by now advertising specific rates, which are typically $2 per month higher than previously. If the actual promotion for new customers is a monthly credit, this should be what is clearly stated in Dish advertising. It is not. Again, what is advertised is a specific monthly rate for each of the Dish plans that are available and the advertising specifically states this rate is for a 12-month period. This is false and misleading advertising, and any Dish customer who has experienced a price hike, regardless the amount, during the initial 12-month period of service should be refunded their money for the difference between the advertised monthly rate and that adjusted.

Again, there was no notice of a price hike as per the customer agreement. There is nothing in the agreement to specifically address the new customer promotion. Dish may very well wish to increase its rates, however, if it has brought in new customers with advertising that specifically states a certain monthly rate for twelve months, it must honor this or change its advertising to reflect how it actually bills its customers, increases their fees, etc.

Then I got transferred to the 3rd! Now Mario is transferring me to a forth technical support technician who has had me unplug this box for the third time and run the test for the 4th time! Now he is saying that the problem is probably with the dish outside! He said he will send a repairman out to check it at a charge of $15.00! I told him that I've lost service for 2 weeks and the 1st tech would give me a credit after we ran the checks and fixed the box! Then I got transferred to another tech, who is going through the same routine! On the phone now for an hour and 20 minutes! Now on hold again, he just got back and has agreed to send a repairman out tomorrow morning for free, one and a half hours later!

I’ve lost service! They have terrible Service! I was one and a half hours on the phone with technical support, not to mention the time it took to change out the boxes! At least 2 weeks of lost service! And however long it takes with the repair person tomorrow! They want to charge me $295.00 to get out of my contract! Isn't there something known as "performance?" This company is terrible!

I am not buying their service. This company is obviously fraudulent. The "supervisor" named Andrew screamed at me over the phone and hung up on me when I told him to cancel the tech visit. This company (and I use the term loosely) should be put out of business. Their methods are right out of ** Germany! Where do I sign for a class action suit? Taking money out of my credit card for no service is certainly akin to theft and swindle.

Each phone call to correct the billing was bounced between AT&T and Dish Network with each side stating it wasn't their problem. When I called to cancel my Dish Network after one year of a two-year contract, I was transferred seven times between AT&T and Dish Network before an AT&T person resolved the amount owed. I was then told to ship the equipment back or face a $500 charge.

I called three times to request the shipping labels and boxes they ordered me to use. The boxes and labels arrived, and the equipment was shipped. That was March 2010. No further bills or communication from Dish Network, and one last incorrect bill from AT&T. I mailed my final AT&T Dish payment to AT&T Accounts Receivable Management with a letter begging them to intercede to stop billing me for a service I canceled. Today I received a notice from a collection agency that a judgment was being placed against me for $142.32 for past due Dish billing.

The last bill received regarding Dish services was the AT&T bill in February 2010. The collection agency stated the bill was for $110.00 cancellation fee and $32.32 for the cost of the shipping labels. I have never had such terrible service from a utility or any other company as with Dish Network. Dish Network is the worst scam I have ever seen. It is amazing they are still in business. AARP should be ashamed to run their ads.

Oh yeah, they offered me $100 for the 28 months of HD service I paid for and never received. Dish Network claims that they don't know who installed the HD service. I told them they did. I made the upgrade appointment by calling Dish Network and I have the work order with Dish Network logo on it. When the billing statement was available I discovered Dish Network had charged me $95 for a technician visit. I called to say I was told there would be no charge. I/we had called numerous times, spoke to numerous customer service reps and supposed supervisors, a total of hours on hold, and were hung up on. Finally, after two weeks of going back and forth with a different service rep, Skip, who claimed he was an account specialist, said I owed the $95 and leased equipment is the customer's responsibility unless they purchase a service plan at $6 a month.

Skip claimed he didn't know who told me there would be no charge for the service call. He kept repeating this and I kept telling him it was a Dish Network representative who gave us the information. He finally said well they were incorrect and Dish Network will charge a valid charge. Skip got ruder as the conversation went on. I've been a Dish customer for 9 years. I had a few problems with reception over the years and was told/or figured it was the weather. Dish's service has gotten worse over the last year, year and a half. Last year I couldn't get an entire season on CBS because Dish refused to broadcast CBS. Claimed contract issues. I paid for local channels; that means all of them! Yes, I'm rambling but I'm **. The price of Dish keeps going up and customer service keeps going down. Why isn't someone regulating these crooks?

I finally called to cancel. I was quoted several prices to cancel, removal, penalties, that payment of full contract was required. I have not signed any contract, only the service agreement covering installation. Counting the installer, this was the fourth person trying to get local channels - CBS, NBC, ABC, and WGN. He entered a secret code and made them work. The telephone connection for dialing Dish Network still does not work. Some of the channels I was told would be in the basic package are not there e.g. AMC and Animal Planet. Most of the 120 channels in my package are CD music, pay per view, or pure marketing. I cannot find any contract and/or cancellation fees on the internet. Their customer support quotes different charges for every call. I have not signed a contract and want to find out what they can legally charge for cancelling.

But next day on Sunday, June 13 at 1 PM, Dish Network disconnected my service again. Now, I don't have service, and my money I paid until July 15 was still with them. I don't want to credit my money. I need service to be restored. So who can help me in this matter? I never get my language Malayalam 4-channel package with another network. Is there any law available in America to stop their unfair behavior?

Because of their action, my family is unable to watch our favorite language channels coming from India to USA via satellite dish, which is only provided by Dish Network. My kids are so angry and all family members are upset on me, because I talked to that lady named Ms. Jessy. I need the service back to make my family happy. Also, I already paid until July 15, 2010, so I am eligible to get service up to July 15.

In November of 2008 I selected Dish Network as my satellite carrier. At that time I agreed to a promotion that provided the household with two receiver boxes. Only owning one television at the time, the gentleman who installed the necessary equipment said he would take the second box/receiver with him and when I was ready for it to be installed, he will simply give Dish Network a call and they would return to install the second receiver. On the morning of Friday, June 11, 2010 I was balancing my checking account with my online banking programs when I noticed an automatic payment to Dish Network for the amount of $315.99. My monthly bill is typically $31.99. I thought surely this was a mistake of some kind so I phoned customer service billing and inquired as to the charges.

The CR representative I spoke to said the charges were for a recent service call in which I had the second receiver installed. He said the charges were $90 for the service call, $149 for the receiver and the remaining portion was my monthly bill, now increased due to two receivers being in the house. Upon hearing this information I explained that the receiver is not something I would have needed to purchase, as it was something that was inclusive in my initial agreement with Dish Network. He said he would speak with his supervisor, at which point I was put on hold for an extended amount of time. When he returned to the phone he said there was nothing that could be done and that I would not be receiving a refund for the unauthorized $315.99 pulled from my checking account by Dish Network. At this juncture I asked to speak directly to his supervisor, stating that he had been very nice but obviously the supervisor was preventing a positive resolution between Dish Network and me.

I was then put on hold for approximately thirty minutes before being disconnected .Shortly after, around 11a.m. (MST) Friday morning June 11, I phoned Dish Network again, explaining my predicament. I said that the bottom line was that this $315.99 withdrawal from my checking account was not authorized by me, nor had it at anytime been stated at all that there would be a charge incurred for bringing the second receiver into my home. The customer service representative I spoke to this time stated that I can tell you whatever you want, but you’re still not getting your money back. At this juncture I asked to speak to a supervisor and was put on hold. Eventually I was connected to a man who explained himself to be a manager. “I am a manager, I am superior to a supervisor,” he explained. We spoke for twenty or so minutes at which time he informed me that a $149 credit would be placed to my account.

At this time the manager asked me if when placing my service call I had agreed to a two-year contract or not. I stated very clearly that was not a question I had been asked at the time of placing the service call. The manager went on to state that had I agreed to the contract, there would have been no charge to me for the receiver box or service call. I again stated that while scheduling the service call, no contract discussion or charges I would be incurring were mentioned, implied, or discussed. Further, had I been told that this service call was going to cost money and was not inclusive of my original agreement with Dish Network, then I would have never had the service call to begin with. I was once again transferred to a department that could, I was told, complete the process.

The following day (Saturday, June 12, 2010) I phoned Dish Network again to begin the process of cancelling my account and to continue pursuing a full refund. Almost immediately the customer service representative (Rob) became rude and short with me, talking down to me much in the manner an adult might condescend a small child. I stated that there was no reason to talk to me like that, but if that is how Dish Network was going to handle things, then I too would be more than happy to be rude and unreasonable. I told Rob that I would be contacting a lawyer regarding this matter since obviously Dish Network had no interest in helping me, their customer of eighteen months. I then insisted I be transferred to a supervisor. I was transferred to what was referred to as the executive department. The gentleman I spoke with offered his phone number so that I could continue to contact him directly. I informed him there was no need for his number. All I needed at this point from Dish Network was to cancel my account or to receive a full refund (less my monthly charge of $31.99) for the $315.99 charge on May 26, 2010.

He stated that a refund was only possible within thirty days of purchase. I pointed out that it was not yet June 25th and, therefore, I fell well within the confines of the thirty day return policy. He stated that by their definition of thirty days, I had purchased in April. I stated that a point of purchase, by even the loosest of definitions, is when the consumer spends money, which clearly was in May. The gentleman made it clear there would be no refund issued to me. At this time I asked if he was certain that was the decision Dish Network wanted to make. He stated it was. I then said to cancel my account effective immediately, at which point he informed me that would be a $60 charge. I told him to be sure he was recording this conversation because I did not authorize the $60 charge. To say at this juncture I am dissatisfied with Dish Network would be an understatement, as this gentleman is well aware of.

That afternoon, June 12, 2010, I closed my checking account at my bank so that Dish Network would no longer have free access to my money. I also made another phone call to Dish Network to ensure that all bills would be sent to me in paper form from now on. Upon arriving home that afternoon I had no satellite signal. The morning of June 13, 2010 I placed another call to Dish Network to inquire where I might return the two dish boxes/receivers in my home. The gentleman said first that he did not understand what I was calling about and after I explained everything to him twice and suggested he read through the notes on his computer screen, he explained that they would send me a shipping box in which I could return the boxes at my own cost. During this June 13th conversation, the CR rep also noted that there was no evidence of me having spoken to a manager regarding my $149 refund. At this juncture I am conferring with two lawyers. I have informed several family members of my experience with your company and those who have Dish will be switching to Comcast. Also, I have spoken to my neighbor who recently moved to the neighborhood. Based on my experience she has decided to install DirecTV instead of Dish Network.

During this process, the weekend of June 11-13th, I was in talks with investors regarding the programming/packaging we want in our next five restaurant/bars all scheduled to open in the fall/winter of 2010. Currently we have DirecTV and we’re planning to make the switch to Dish Network. After this experience we have decided to stay with DirecTV for all future stores. Our current package per store is $250/month. Based on our growth plan for the next five years, at seven stores per year over the next five years, then fifteen per year after for five more years Dish Network has just incurred an estimated loss of $27,500 from myself and my employer. Had the customer service representatives simply met my simple request of refunding a mere $315 when I initially spoke with them, then we would be ending this letter much differently. Further, instead of losing me as a customer, Dish Network would have continued to have a so-called valued, happy customer.

My sheer disgust for your company at this juncture literally makes me sick to think about it. I will continue to phone Dish Network, if for nothing else, sheer annoyance. I will continue to post this letter on every consumer advocate webpage. I will be filing official complaints with the Better Business Bureau and my state’s Attorney General. I will continue my conversation with the aforementioned lawyers. I am not at all surprised to learn of lawsuits against your company for similar misdealing, further reassuring me that I have been wronged. The fact that less than a year ago Dish Network had to settle with 46 states for similar wrongs that I have cited herein only reinforces that it is a dishonest and unreliable company. It is only a matter of time before Dish Network is put out of business by its dishonest and greedy practices.

My monthly bill is $31.99. Imagine my shock when in May 2010, I was charged $315.99! I called the company as soon as I received notice from my bank about an overdraft. I thought certainly there was an error in accounting. Dish Network informed me that it was $150 for the box, $90 for the service call, and $49.99 for the upgrade to my package. I informed them none of this had been communicated with me at anytime. Had it been, I would not have authorized the installation. Further, I was under the impression the box/receiver was complimentary per my original agreement with them.

I spoke with six separate customer service agents, including so-called managers and the "executive office," whatever that means. They all insisted they would not be refunding any money to me and that there was nothing they could (or would) do. I said then I would be cancelling my account immediately, at which point, they tried to slap me with a $60 cancellation charge per my contract. This so-called contract did not exist until that conversation, since the day before I was told "had I had a contract with them, there would have been no charge to my account."

I eventually said fine, if that is how they want to handle it; go ahead. I closed my checking account, so they could no longer pull money in "automatic bill pay" style and have contacted a lawyer's office about what rights I have (basically none). I am telling everyone outlet and person I can that Dish is a horrible company and should be embarrassed to have such a useless customer service department. I will never have Dish again and will continue to tell others to avoid them as a company.

As a result, I incurred $315 in unauthorized charges to my bank account, resulting in overdrafts for other bills, resulting in $100 in bank charges plus $60 in cancellation fees with Dish.

I took considerable time and effort to purchase a TV that I would enjoy. I called back today to set up the installation and get a different story. The second person I talked to told that no, I could not add a receiver for $10 a month. He said that I was not eligible for an upgrade until August. He said that in order to have the receiver now, I would have to purchase the receiver for $165 and pay $15 installation and $7 a month. I explained that this was not what I was told, and asked to speak to his supervisor. He disconnected me. Round three, I call explain again and get transferred to "customer loyalty." Still they refuse to honor their first quote. I ask again for the supervisor. Supervisor sounds as if she is a professional at getting complaints and must be sedated. She refuses to honor their first offer and just says, "Too bad, I can't cancel the service until August 2011."

I have been a loyal customer for almost eight years. This company has extremely poor customer service. I had a similar problem last spring when I called to request to upgrade my service to HD. They refused to do so without a large fee, even though I had been using the same original equipment for many years and had never made a late payment. They must have gotten a lot of bad press over this because a couple of months later, I get an offer in the mail for a free upgrade to HD. I called in and they treated me exceptionally well and gave me free Cinemax for being a loyal customer.

This was followed up by a customer satisfaction survey call back. I received another satisfaction survey call after the installation. When I called today, their greeting announced that they were number one in customer satisfaction. I think that they must achieved this bragging right with their temporary brown nosing of the customers and then returned to their usual polite indifference. It would have cost them nothing to honor their original offer with me; however, their indifference to my problem will cost them. I have found that more people will pass on information about poor customer service than good. I am most dissatisfied.

I will now have to either pay up the additional $180 or wait until August to get the same thing for free. In the meantime, I run the risk of letting the new TV sit. I doubt that if come August, the new TV has a problem that I can return it. I will have to return it now, and then repurchase in August, if Dish Network does indeed honor their offer, unlike my previous experience. What an unnecessary hassle! They do not deserve to claim such customer satisfaction claims if they will not honor their word.

We argued back and forth, until they told me they would investigate. 2 weeks later, they called to let me know that I was right, I never agreed to a contract, but since that is the case, that there is an activation fee of $99.00, that should have been charged to me from the beginning, and that the fee will be applied to my following bill.

This fee has been named installation fee, and agreement fee, activation fee, and like another rep said, it's just a fee that new customers have to pay. I have been told that it is a company policy, and that there is no way around the fee. I do not believe I should be charged the $99.00 fee, since I was told I was not going to be charged from the beginning.

I had to hold AT&T (Dish is bundled with them.) for ransom, refusing to pay that portion of the bill, until I was given my contract expiration date. Lo and behold, immediately thereafter, I was barraged with upgrade offers, which I discovered would have effectively renewed the contract.

I again contacted both tech and Customer (No-)Support on several occasions thereafter, asking when I might have our first actual reliable service. Reactions varied between them hanging up and the sudden demand for a service visit fee. In two years, we have had ongoing crappy service; and they have become increasingly reluctant to help.

I have requested info on a local registered agent for a small claims action (My wife is a recovering attorney.), but they have steadfastly refused. We can handle this ourselves with this little tidbit or direct contact information for someone up the food chain at Dish. I've spent a small fortune for nothing.

Incorrect billing. Extremely poor customer service and misleading customers. Dish Network policy, per the manager I spoke to, is that the customer is responsible for the cost of returning equipment. I suspect customers are consistently being charged for returning equipment and taxes are being incorrectly charged. After sending letters and emails, I finally received a call indicating they would refund overcharges and eliminate shipping charges.

I have had a Checking account for about 1 year. nobody has the right to call me a liar. and now this so called company has raised my bill, even though I have a Contract for 1 year. there has been nothing but one problem right after another with this so called company. I have been a long standing customer with this company, off & on for about 12 years.

Since I rejoined this company on 1-14-2010 up to now, they have been in breach of contract more times than I can remember. I do not even bother dealing with the normal employees of Dish Network . I now only deal with Corporate Headquarters, but this hasn't helped a bit. They are still just as inept as their normal employees. This has been a never ending battle with this Corporation.

On the nightly news, the weather maps actually stopped at the state line. There was an Amber Alert for our area but we were unaware due to no reporting of any alerts for our area on the Chicago channels. The victim's kidnapper drove right past our house! We had no way of watching or reporting it. It was not an issue in Chicago.

Recently, we had county, state, and national primaries but the only candidates I know about are in Chicago. This situation is unconscionable and dangerous, as you can surely see.

Why is this so? We need remediation as soon as possible, please.

On my next bill was a charge for a service tech fee of $15. for a tech supposedly installing the receivers and 2 upgrade charges of $50 each, totaling $115. Why, I don't know. I requested the basic equipment at the beginning and they said because of the downgrade we have to charge you an upgrade charge. If this is not bs, I don't know what is.

When I called customer support, they told me it was $15/box to ship. I told them the May 1st conversation was taped and I was not told it was $15/box, but $15 total leaving me a credit of $3.99. The person spoke with his "coach", Bridget, and told me there was nothing they could do. My credit card will be charged. The call was handled by an office in the Dominican Republic, so I can see where they couldn't care less what they say to me. They are probably lowly paid, and instructed to tell US customers "too bad". When I had Cablevision box, I was not charged any fee. Apparently Dish Network do not have any local offices in the US. Everyone is basically a contractor for them authorized to do installs, but cannot re-obtain old equipment. I will never re-join back with Dish Network now that I know their boxes are not "free" as they claim in their advertisement.

Installation was prompt and courteous. Before leaving my premises, the installer informed me of a couple of things I had not yet been made aware of: (1) there would be an additional monthly charge for on premises account service unless I wanted to pay $85 per service visit. 2) They gave me the impression that I would have DVR service on my 2 HD TVs. They did not attempt to clarify that there was not 2 HD DVRs but one DVR operating 2 TVs. Also, the second TV was not in HD and would have to order a separate HD DVR receiver to get HD service at a significantly higher price. 3) The most important, he told me my 4 local stations would not be in HD because Dish Networks did not have an agreement with the local stations. He suggested I install a separate roof mounted antenna to receive the local stations if the quality of the picture did not meet with my approval. I was informed by the installer that Dish Networks was the only provider that did not have local stations in HD.

This was not acceptable in any way. I began calling Dish Networks and must have talked to 10 different people without getting my issues resolved. I was finally told I should have asked about the local HD stations in advance. I then requested cancelation and was informed that I had to honor the 24 month commitment. They purposely misrepresented their services by not providing essential decision making information, knowing no one in their right mind would accept a service with one of the main components missing (Local HD). They tried to bully me into continuing their service by threatening me with the 24 month contract.

To add insult to injury, they began billing my credit card. The never had my authorization to do so. They asked for Credit Card info (they said) to verify I was who I said and to get approval to open my account. They never said they would try to hit my account without my knowledge to try to get money after I canceled their services. These people are predators and do not deserve to be in business. They kept test billing my Credit Card under $100.

"Thank you for taking the time to contact us. We understand your concern. Our record shows that the account has been cancelled. We have also noted this matter on your account that the technician took the equipment on May 20, 2010 because it shows that we haven't received the equipment. Equipment will need to be returned within 30 days of disconnection to avoid equipment return fees, which include the receiver, remotes and LNBF or the eye of the Dish located at the center of the satellite Dish.

Thank you for your email. General billing and programming information can be found at Dishnetwork.com. If you have any further questions or concerns, you can reply to this email or call 1-800-894-9131 for more specific information.

Angeli **.-4QU"

This message is to certify the services which were not completely activated on 5/19/10 when the technician came out to be canceled immediately. No contract or paperwork were signed. The technician came back out on 5/20/10 and the equipment was picked up. Also spoke and contacted Jerry **.

I called Dish Network to inquire of this new bill and they told me they never received the original box that I returned via UPS with a tracking receipt. I disagreed, and then they demanded the "2nd" box I have been using these last 9 years. I informed them that it is mine, and it was paid for through a lease to own option, and I had paid $149.99 for it. They asked me to provide proof of purchase, or return their equipment. I asked them to look at my last 9 years of service, and recount how many receivers I was listed as having in my possession, that belonged to Dish-Network. They said "1". I asked them to produce an invoice number to correlate with the "old" receiver they were demanding, under threat of my damaged credit, and they could not produce a number. They asked me to give them the serial number from my old Dish box, I did, bit I changed the last 4 numbers. They then announced that those were the numbers of their "missing receiver."

I caught them in a non-truth. I requested that they produce the correct numbers of the box they were claiming, and again, they could only repeat the incorrect numbers I gave them. I then reminded Dish Network, that I had been paying $5.00 extra every month, for the last 9 years, to use my personally owned receiver, which they gladly accepted. Now that I had established that they did not know the accurate number of my receiver, I asked them. "How can you request something you cannot identify as yours?" They said, "Mr., if you cannot produce the original purchase receipt from 9 years ago, we have no choice but to charge you, and take you to collections". This is extortion, and in my book, outright theft. I have retained the serial numbers from the back of the receiver in question, to take to court with me if I need to.

I have no need to the receiver, so I agreed to return it to Dish Network, but I also explained my dissatisfaction with their underhanded methods of obtaining property that is not theirs, on threat of credit damage, and extortion. Nasty company. I will tell all of my friends and acquaintances to use cable or any other type of entertainment, other than Dish Network. If they do not erase my debt, or acknowledge receipt of this item, I will spend $10K if I have to to sue them in open court. Out $149.99, hours of stress, and a feeling of being bullied by extortioners.

Today, 6/4/10, I received a call from the collection agency, which should have never happened. I contacted Dish Network where they confirmed that I said I would send a $20 payment immediately, but deny any notation about the monthly payments of $20. They now say they do not and have never made payment plans. So apparently, they have uneducated employees on their policies or they simply train them to lie. They mentioned about automatic credit card payments today, 6/4/10, but never said anything about them on 5/1/10 when I spoke to them which to me sounds like a payment plan.

So I have been lied to and sent to collection which will now affect my very good credit rating all due to either a lie or very bad employee training. I just want my credit rating to stay very good. We are all dealing with the economic problems that are occurring today and I would just like to see that what we are told is the truth and not thinking that we took the necessary steps to keep a good standing and being lied to.

This company did nothing to right its wrong and I am the one that is now going to pay for it. I want to pay it off. I have no intentions of not doing so. I just find it unfair that they tell you one thing and turn it around and lie. There is no economic or physical damage, just much frustration which should have never happened if the situation would have been handled correctly in the first place.

I have direct debit from my checking account so I do not check my bill every month. This past month my bill increased by $6 so I looked at previous bills and realized that last month it had also increased. I called the company and was told that I had received a "free" Service Plan (15/0) for 6 months and that I was required to call and remove it after the time period. I did not request this and was very clear when I signed up that I did not want any free service that required me to cancel it after a given time period. They refused to remove the charges.

It is criminal that a company can sign you up for something that you do not want and take your money without informing you that they are doing it just because they have access to your account. If I were not enrolled in auto pay, I could have disputed the bill from the start. They should have to give notice of changes to your account prior to making them. This is a scam!

DISH is a less than honest company, and their customer service is very poor. We should have been suspect when we were transferred through five different people to initially start their service. Most times that we call, we deal with at least two different people. DISH has several 800 numbers as well as some 424 area code numbers that they rotate, so in one week, a number may work and the next it's disconnected. The Indian people are very polite, but very hard to understand.

I encourage everyone to stay away from this company. But if you do decide to go with them, be very careful to read the contract completely before you sign. Also, be sure to document all conversations and get names of the representatives that you deal with. Good luck. We have not yet settled the final costs, but we will probably wind up paying approximately $400 out-of-pocket for one month of basically non-functional satellite TV from DISH. So much for a 30-day trial with no cancellation fee.

The first time they shut the service off, I had a $71 credit and the bill was only $24.99 a month, how is it I was behind then? Now they charged me a reconnect fee of $20 to restore service on that occasion. Then I had a $91 credit when they restored service. I called and talked to someone and explained that the channels they were offering for the service was not satisfactory, then the agent I talked to said that I was misinformed about the packages, and still wants me to pay a reconnect fee and an additional $48.50. This makes no sense if I have a credit. How does an account become prepaid with a commitment? While I was on the phone with Dish Network, I asked to speak with a supervisor and they hung up on me. The main damage caused is that I did not agree to a 24 month commitment. I am not going to pay a $367.50 cancellation fee for a prepaid service. Hence the word "prepaid".

We also explained to him that the technician was rude, cursed in front of my 3 small children. My neighbor even stopped by and was a witness to the way the technician was slamming things around my house. He even said at one time he thought the technician was going to take my door off its hinges. Aaron informed us that they had received complaints about that particular technician in the past. We waited and never heard from anyone.

After we had called numerous times, we were told on 04/19/10 that the owner of the company decided that our claim was denied because the technician denied causing the damage. He also told us that the technician admitted to the rude behavior and our other complaints but not damaging our home. We were contacted on 04/30/10 by Todd ** and told the same thing.

We expressed our displeasure adenopathy, said that we wanted the satellite removed from our home and that we would be contacting BBB. After Dish Network received the complaint from BBB, we were contacted by David ** on 05/09/10 who said that we would be released from our contract with no fees and that the damage claim would be resubmitted and "taken more seriously" since we had filed the claim. He said we would hear something within the week.

After us contacting Mr. ** several times, I was notified today, 06/02/10, via email that our claim was again denied. At this point, we really don't know where else to turn. We really can't afford an attorney. I called several today and was told that there would be an approximately $250.00 fee just for a consult. That hole was not there when the technician came in and it is obvious that he had to move that dresser to install the satellite. It's a smaller hole, but a hole nonetheless.

BBB told me I should contact you. Do we have any recourse? Is there anything we can do to just get our wall fixed?

On 06/01/2010, the apartment management advised us the dish "must be free standing on our patio" and they would be removing the dish on 06/03/2010 if it was still there. We contacted Dish the same day. A rep for Dish (executive resolution specialist) advised federal law states the dish can be anywhere around our unit as long as it is not blocking anybody's passage. I pulled up the law and it clearly states a satellite dish must be in areas "that are exclusively used by the renter.” So not only were we given false information, but they are charging us a cancellation fee. We had every intent to keep the service when we moved. But how can we be expected to pay for a service that we are not receiving. Now, we are being charged a cancellation fee for a service we are not willing to keep because the business cannot provide. Due to the cancellation of the account, we must pay the cancellation fee of $17.50 per month remaining on the contract. The estimate of what we owe will be $359.

I wanted the mil channel and they said it would be on the upgraded package for an additional charge. I agreed and after 30 days, they discontinued the mil channel and told me that it was free for only 30 days and to continue with the channel it would be 10 dollars extra on top of the upgrade charge. If I decided to downgrade, it would be an additional 5 dollars extra. I have been treated unfairly and I am disabled and elderly. I need assistance.

The supervisor was more cordial but was dead fast on the $15 service fee. But he could go beyond that fee by offering me assorted free programming for a time and pointed out that it was over $90 of free stuff. So, I explained that I did not call fun or free stuff or to get something free. It did not matter if he gave all their programming for free if I could not get a signal, which is all I want and without so much hassle and a $15 fee. Eventually, I resolved that the $15 fee was worth them losing a customer. So my next step is the $215 cancellation fee. I still can not figure how that is fair. I have to pay because they can not provide me with the service I contracted and paid for.

The installer was at my house for over six hours, trying to hook up my TV. The day he installed it not once did he or any of customer service staff tell me that I was being charged $10 a month for the box that was free to begin with. Also, when I called in to complain, customer service from overseas promised me a $10 a month credit for six months, that never happened. I called customer service again two months later because I didn't see a reflection of that credit, and they had no record of this credit on file in the notes of my account. Then, I was told to change out the box that was costing me an additional $10 a month that would cost me $100 service call! I asked to cancel and they told me I had signed a two-year contract and could not cancel, even if my rates went up, which they did, drastically. What they did for me is promise me three months of free HBO and Showtime and told me to call in again and ask for another three months. When I did that, I was told that you could only have three months free one time.

Every time it rains here in Missouri, which is a lot during the spring and summer months, I would lose service, I would have to wait on hold for over a half hour to be connected to the proper person to help me and they would tell me to reset the box. It did not help, and service would come back when it stopped raining or was down to a drizzle. I finally have had it when I opened my Discover card bill one day and saw that my bill was almost $90! It was $87.87 to be exact, just for TV service! I called in to try to have my service reduced, but they said they could only make it 10 dollars less by taking off the HBO. I then asked to cancel, and once again they threatened me with doom and gloom and high cancellation fees of the supposed two-year contract I signed, which no customer service rep, manager, or supervisor can provide me a copy of with my signature on it. I went ahead and cancelled and was told I was going to be charged a $125 cancellation fee plus a $15 shipping charge to send the box and remotes back. No one will come to take the dish off my roof, it just has to stay there, even though it's ugly and gaudy and I did not put it there in the first place, your technician did.

I feel that when entering a contract, both parties have a role to fulfill. I, being the customer, have the obligation to pay for the services that I use from company and the service provider has to provide me with that service--uninterrupted by rain or snow--and notify me when there's a price increase and give me that option to proceed with service, otherwise cancel when I cant afford it or see that the charges are excessive. A one-way contract should not be valid and my 10 years of retail experience and Bachelors Degree in Fashion Merchandising have always taught me the golden rule of retail, which is, "The Customer is Always Right". Having a degree in Fashion Merchandising is basically the study of the exchange of goods and services. I was taught to study buying patterns of consumers. I did countless case studies on marketing and learned Micro and Macro Economics. I also had to take three courses of dreadful accounting! And that was the tip of the iceberg!

The one thing I was never taught was how to use intimidation tactics on my customers and to make false promises of credits and then never fulfill them. I have warned the last supervisor before I cancelled that if she would charge me this cancellation fee and shipping fee against my wishes, that I would dispute this with my credit card, Discover Card, who has given me 10 years of wonderful service, and to all of your competitors, Direct TV, and Charter for them to do whatever they wish with this letter, and file formal complaints with the Better Business Bureau, Missouri Public, Utilities Commission, and of course the State Attorney General of Missouri. The wonderful Chris **, their manager, simply laughed at me and said, "Okay, you do that now".

If they do not rectify this situation and credit is for the cancellation fee and shipping charges on my Discover Card, then I will have no choice but to file formal complaints. I will be sending a copy of this letter to all of these organizations and more that I had not mentioned to the manager such as, NARUC, PUC, and PSC. I can either proceed with a complaint or send a second letter stating the outcome of reply, or send them a copy of reply letter to me. In any regards I do not like the way company conducts business and I wish to see changes in their philosophy of customer service. I'm being charged $125 cancellation fee plus $15 for shipping and they are leaving the satellite dish on my roof.

Within a week, the HD DVR that had been moved from one room to another went out. It had an error message and the DVR would not play back what I had recorded. I called and spoke to a CS tech for 45 minutes before she concluded that the drive had gone out and she would send me a new one, which I received within 4 days (for the record this took place on May 1st). I spent 1.75 hours on the phone (outsource) to install this device. The tech was obviously not totally qualified, as it was apparent that she was reading a manual/script.

Within a wee,k this receiver went out; error message that the receiver needed to be unplugged and the re-installed. Again, I spent over an hour on the phone (outsourced) and with someone who did not really know what to do or how to help me. It was concluded that I need another new receiver and sent one out but this time it was the wrong one. They said that it was the one that I requested but why would I have requested a device that I couldn't use. Instead of waiting for another one to be sent out, I requested a service call to have a tech bring out the receiver and install it. I was told that this was not possible because they couldn't guarantee that the correct receiver would be on the service truck. I found this statement very confusing, since I had to have them come to my house for the original install and I see service trucks in my neighborhood all the time.

Being completely frustrated by the refusal to do this, I asked to speak to a supervisor. After 15 minutes of being on hold, my call was disconnected. I called back and this happened 3 more times...I gave up. I called back the next day from my office and spoke to another person that told me, the same thing. I am still so confused by this policy. I was leaving town, so I simply had them send out a third device. After it's arrival I spent another 90 minutes installing it with the help of a very sympathetic CS tech from somewhere here in the US. I was told by him that I would receive a credit because I was not able to watch or record on two of my TVs (one of our TVs is on a separate receiver).

A few days later, I call CS again to ask if they had received the two receivers that I had to mail back... which they had. I then asked about my credit and was told that I would only be given $19. My monthly bill is $78. I was without service on my HD/DVR for 11 days and had spent well over 6 hours on the phone trying to trouble shoot with unprofessional and under trained staff (except for the last gentleman). Even the supervisors were rude and very unprofessional. I am a customer service trainer for the city I work for and if any employee or myself treated our customers the way I was treated, they would be fired. I think the time I spent doing their job (removing the broken device, putting in and hooking up the wires, then sitting in front of my TVs, scrolling through options, waiting, and waiting until everything installed) is worth much more than $19. I do not have satisfactory options to replace Dish and because I upgraded one of my receivers to the DVR, I am stuck in my contract until April 2011. Please let me know if you have any suggestions or can help me get out of my contract. I am truly dis-satisfied with the service I have received from AT&T Dish Network. [I would like an attorney to contact me. ]

My complaint is that I am having to pay for service I was unaware of and did not receive. I trusted my bill to keep me informed of the status of Dish Pause. Why bill me in advance then on the next bill remove and bill me the regular service? I believe that is a deceptive practice. Dish would only refund the amount that is for future programing. I believe a bait and switch occurred which the rep acknowledges but stands by the policy. If my Dish were to resume on 4/16, I should have been and paid for it on the April bill. I have since cancelled my service. Thank you for listening.

After much go-around, I asked to speak with his supervisor. After being on hold for several minutes, the supervisor, name of DeLane, chastised me for not listening to the rep, indicating that the rep was in the process of telling me he had to get a supervisor, when I asked to speak to a supervisor because I was getting nowhere with him! What a joke! DeLane was borderline rude and indicated that whatever they had to do on their end was done and the tech could now perform the job I had asked them to do in the first place. When I asked if DeLane needed to speak to the tech, he said no, the tech just needed to pull up a new work order. Well, the tech ended up having to call back in to get the authorization. In the past, their customer service over the phone has been iffy. This experience convinces me that I was being generous about not criticizing them. I can't wait to have someone ask me about Dish Network.

Cancelled service and will continue to fight them about the internet service. The public is being sold a bill of goods about how good their internet service is, when it is extremely poor and basically unusable.

I was not told by customer rep that I’ll have to pay additional money, if they need to install additional piece of equipment. I did confirm with Rep that it is going to be a FRR upgrade. Everything was okay until I received my bill. Dish Network charged me additional $199 for Dish Antenna Kit. They charged me without telling me anything upfront about any additional charges.

I am punished for being loyal customer. So they committed for free HD DVR upgrade and they did not meet their commitment. Its shame to see how greedy these corporations are! I called customer service to find out why I am being charged for $199, they were not able to explain and after 1 hour of talking, they gave me credit for $99, but still I will have to pay additional $100. I don’t know what our government is doing and cannot control these rogue corporations.

When the service man came out to install, he did not tell me he was putting holes in my roof (flat roof). The roof leaks in that spot, and I just paid $4 grand for a new roof. I put some tar on the inside of the roof to help.

Today I received a call from their sales department. When we answered the phone, they hung up. I called back to inquire why they were calling and they couldn't give me a reason. I asked them to email me an itemized bill showing all charges and prorated services, so I could see the amount they would be refunding me. They said they could not email it. They said they could only send it via USPS.

They told me that I would need to ship my equipment back to their company within 30 days of account cancellation or I would be billed the full amount for the equipment ($500). They are sending my boxes to ship it back in. It takes up to 10 business days (14 week days or up to 16 week days depending on when you cancel your service). So, I theoretically have less time to send it back then they have to get the boxes to me. On top of it (which is not listed anywhere on their website), they are charging me $15.00 to ship back their equipment. I'm paying them to cancel my service. I had a good mind to disassemble their equipment and ship it back in pieces.

The last woman I spoke to today provided me with her personal contact information. She told me that from now on I am supposed to call her in order to ask any questions. I guess they're finally fed up with me.

I then told them I did not get an iPod that was also part of the incentive to get me to sign up with them. Dish Network said they had no knowledge of any iPod being offered. I was told to ask the person who came out to install the system, who told me that was done through Dish and I would have to contact Dish. I just found out the offer had expired in December 2009. Today is May 18, 2010. I had to go online to receive this. No one told me of this. Yep, you guessed it. Too bad.

Also, I was told I would get Cinemax for a penny for a year, if I would let them bill my account direct. I've been down that road before. I said no, but I would set up account for them and that they could access. For whatever reason, they could not access it; and they would have to bill my credit card. I cancelled the card. I've been down that road too. This is all within the first week of service.

I told them that if they could not get it straightened out, I would cancel service. Then they said I would be charged for early cancellation fees. I was then told if I would return the equipment, they would see what they could do. I did know they are saying that I never returned the equipment and now owe for the equipment that was returned back in January.

I don't know what this will do, but I favor a class action here. This switch and bait has got to stop. By the way, they said they never sent the boxes out in the first place. As I won't go into details here, I have proof they are lying. This has been going on for 6 months with phone calls everyday asking me for the money that I owe them for early cancellation fees and not returning their equipment fees.

I explained to Dish network that the nursing home gets all of Robbery's disability check and there is no other money available. I asked and asked month after month for Dish to come and pick up their equipment, still I keep getting mail and phone calls from them saying "we cannot cancel this account Robbery must pay for this service until the contract runs out. I do not want them to call me any longer nor sent their statements month after month. What can I do to stop them from harassing me for someone else's bill or contract? Robbery is now at Chatham Nursing Home and will be there until he leaves this world. I am only Robbery brother, I do not nor have I ever had his money or belongings.

The guys showed up at my house, and the next thing, he's drilling holes on the walls. I asked him about it, and he said that's the only way to do it. I asked how come with the cable company, they don't do that. He said they do things different. At this point, I'm thinking I'm renting this house and now I'm gonna have to explain these holes.

So he works on this for 6 hours. As he's installing things, I asked him about the DVR. Well, it turned out they now sent you a dual one where 2 TVs share it so if you want to record a show you have to be watching that show, because the other TV is being used and the DVR can't record the show. I said, "Okay, then give me another box." He stated he couldn't do that and that I would have to call the number again.

Within the first week, we lost signal and I had to spent 30 minutes calling the rep who kept asking if we had a storm. I live in California; no, we don't have a storm. He reset the signal, and the TV started working again. The following week, I tried ordering a movie; and the signal went dead again. I had to call and spend another 30 minutes.

I decided to call them and cancel my services, since I am very unhappy with their stupid DVR. They transferred me to a guy who's just reading things and told me I have to pay $400 that would be charged to my credit card on file and $15 to send each box back and that the dish itself stays on the roof. They don't send anyone to take it down. So at this point, I told him to transfer me to a supervisor named Jay who did not helped at all. He just kept repeating his self, stating my contract started the day of installation.

I told him about the 30-day trial, and he told me 10 times they don't have such thing and that since I got this through a retailer, to call them and have them pay for my cancellation fee. He also said, "You should've called us directly to avoid misunderstandings." I said I called the number on your website, and you are liable for this if this is one of your retailers. He didn't care and said the only way you won't be charged would be to continue with your services. So I said, "Whatever, just leave my account alone."

He said, "Well, your account has already been canceled. So there's a $20 fee to reinstate your services and your monthly fee would now be a regular price of $64.99 versus $47.99 that was offered to you." He said that since my account was canceled, so was the offer and that he would try to get it for me again but needed to get a manager's approval.

I asked to speak to his supervisor, and he said there was no one above him and that he was the supervisor. I left it alone at that point and called their corporate office, and it's just a recording and no one picked up the phone. I called the retailer the next day and left a message for Lamoniqa, the girl who set up my services. But she never returned my call. I spoke to a different salesperson who told me they don't offer 30-day trial period. These are conned artists, and there should be some legal action taken against this company.

Finally, after several calls to UPS, I got someone to get the tracking number and the thing was picked up on April 4, 2010 and they billed my credit card on 5/11/2010 in three charges $99, $99 and $2, which totaled $200. When I called them and told them the tracking number, they just said they would note the account. I said I wanted them to contact my credit card company and was told I was being transferred, but instead was hung up on.

This same thing happened approximately 4 years ago when I returned an old receiver. They tried to charge my account with $200 and I had to come up with the tracking number. This time has become more involved, since I also called Citicards to dispute the charges. I got a hold of a foreigner who I could not understand and he cancelled my cards and issued new ones. Citibank kept the credit on my old account, but transferred the charges from dish to my new account # and I am paying interest on it. I have called Citicards 4 times trying to get this straightened out and it has yet to happen.

Dish has not contacted me or the credit company. They should be investigated again for ripping off the public. This is a repeat proactive for them and there is no telling how many people have been ripped off by this horrible company.

My issue is the following, to be clear: I did a lot of research deciding if we were going to go with company, DISH or with your competition DirecTV. I spoke with numerous salespeople and can give you their names and ID Numbers as well. Here are the facts:

When we purchased Dish, I explained to the rep how we watch TV. The rep told me that what they were putting on the account and giving us would allow us to do exactly what we wanted to do. This was a lie, but I didn't find out it was a lie until after installation and figuring out how to use system. Here is how we watch TV, this will help going forward so that you understand what I told the rep and how the equipment that we were sold/given doesn't match or allow us to do what we want to do.

We have 3 rooms; living Room, bedroom and attic. My fiancé watches TV in the attic and I mainly watch TV in the Living Room and Bedroom. I am rarely in the living room and bedroom at the same time, so the rep suggested that we mirror those TVs, which I was fine with. Here is the scenario that I gave the rep: its 10pm, I am in the living room watching TV live and recording another show on another channel at the same time. My fiancé is in the attic watching live TV and recording another show on another channel at the same time as me (10pm).

The rep that we spoke with told me that the plan would include the channels that we specifically wanted, which was true. I was also told that whatever Receivers he was sending would allow us to do that. I was also told even though with the mirroring, I would have remotes for all 3 TVs. I only have 2. This was a lie. Our current situation, the equipment that we were sold does not allow us to watch TV how we want to. We were misled and flat out lied to just to get a sale. When the installer came and told me that he only had 2 remotes, I let that slide, because at the time, I know that mistakes sometimes happen and I thought that I was working with a reputable company that would provide excellent customer service and a good product (television service).

I have spent well over 15 hours on the phone with various reps at Dish. I have wasted a lot of my cell phone minutes and my valuable time. I have been given the run around and I am at the point of wanting to return the Dish and go to competition and give them my business. So, after realizing that our Dish receivers/programming didn't work the way we were promised. I called customer service. I was given the run around and no one would help me. They thought that I was just trying to get something for Free, which I wasn't. I just wanted Dish to make it right and give us what we were initially sold on. Please note I do have every rep’s name and ID as well and can provide this as well.

So, I was getting nowhere with Customer Service and remembered that I kept the salesperson's number that I initially spoke with. I called the Sales Office. Mike remembered speaking with me actually and apologized for giving me the wrong set up and that is when we brought his boss Ulysses into the conversation. Ulysses wanted to make it right, since his employee told a customer the wrong information. Ulysses was able to issue me whatever additional equipment that I needed as well as the remote based on fixing the mistake that his rep made. He apparently put a Promo Code into your system for this. It just so happened that we were have Technical Issues with our Dish and I had a Level 4 Tech coming out on Sat, so what Ulysses did was add the additional equipment to that job for Sat. This all happened on a Monday or Tues, then come Sat when the Tech comes to my house. He is completely unaware of any additional equipment. I have a printed email from your company telling me that I was going to be receiving it.

So, with the tech standing in front of me, I called Ulysses. He wasn't in, so I spoke with Troy. While I had Troy on speaker, the Tech called his contact Esmeralda at Dish as well and he put her on speaker. So, the 4 of us could all here each other. Esmeralda was very rude and told me that corp took back the Promo that Ulysses gave me because it was unauthorized. They didn't even have the decency to call me prior to the Tech coming on Sat to tell me that they were taking back on their Managers promise to make things right. Did I mention that I have a printed email from your company stating that I was getting the additional email? So, we had everyone on the line and we all could hear each other.

Then Esmeralda hung up on me. I wasn't rude and I found her treatment towards me to be extremely unprofessional. I am still trying to get in contact with her supervisor to explain to them how their employee is treating customers. The tech that was standing in front of me heard her and Troy from Sales who was on the phone heard her hang up. A minute later Troy told me that she notated the account that I hung up. Then Troy told me that he then added a follow up note saying that he heard her hang up. So Troy told me that he couldn't do anything without Ulysses who was the Manager. The tech helped us get the TV to work, by the way which was a very simple fix that should have been able to be fixed over the phone, but your phone tech's were not able to do help over the phone, my fiancé spent at least 2 hours trying to trouble shoot over the phone prior to the tech coming out. Just a quick mention, the tech was very unhappy that he had to do such a simple service call, when it should have been able to be worked out over the phone. The tech was Galen. He was very nice and professional. To be honest with you, he is the only person that has treated me with a professional attitude throughout this whole ordeal.

So, after Esmeralda hangs up, Troy tells me that he will tell Ulysses what happened and they will escalate the "hanging up" issue to Esmeralda's boss as well as the removal of my Promo to get the equipment that I was promised. I had to call Ulysses and Troy to follow up almost every other day. They never once gave me a courteously follow up call to give me a status update even if it was to let me know that they didn't have news, but were still working on it. I am an Inside Sales Manager, if any of my reps treated our customers or prospects in the manner that you are treating me, I would fire them in a minute. I am not just someone who is looking for something free. I am a Customer who wants to be treated with respect and to work with a company that I feel appreciates my business.

I can't tell you how many times I called in, but I can promise you it's near the 30 times mark at this point. I keep calling in and asking for Ulysses and I'm told he is out of the office or on the phone and will call me back. He never does. Then one day, I believe that he actually answered the phone and pretended to be someone else. This is absurd at this point. I call in yet again on another day and get Heather F90, she was rude and told me that she would transfer me to the legal dept. because at this point I am sick of the run around and I am going to pass [their] legal info onto my lawyer and let them handle it. I've wasted too much of my time. I asked Heather for the number, she said she couldn't give it out, but that if we were disconnected she would call me back right away. I asked her to promise to call me back if we were disconnected. She hung up on me and I never heard from her again. Per Heather, she said that a 3rd party sales company where Mike P1L and Kim (From Sales) who sold me the equipment were from, were actually not Corp Dish employees and that I needed to work out the issue with them. Heather said that they actually had the right to issue me the credits and give me the equipment, but they would have to absorb the charges for their mistake. Heather wouldn't give me the name of the 3rd party company that sold me the service. She said that she couldn't find it in her system.

So, after getting hung up by Heather, I call back into Sales, Mathew KU7 tells me that Ulysses is no longer with the company. Then I go over and explain my situation to him, expecting him to pick up the ball since he is now the manager. "He has been for the past week", he says. I also must add at this point, he is a very "green" manager and lacks management and customer service skills. He tells me that he can't help me and to call Customer Service. He was short and rude with me. I told him that I wanted to speak with his boss, whoever was Ulysses boss as well. He told me that he was the boss. I told him that he obviously reports to someone and I asked to kindly speak with that person. Then he puts me on hold in a very rude manner and guess who is on the line, it's Ulysses. He told me that he was transferred to another dept. Mathew lied to me and told me that he was no longer with the company. This is another lie that a Dish Rep has told me. Ulysses explains to me that he did his best to try to help me, I don't believe him at this point, but he puts me in contact with Caesar G. PWE and Caesar takes my info listens to the situation that I have now probably explained for about the 40th time and promises me that he would get back to me by the end of the week. This was on May 5th around 8pm EST. I haven't heard from him since. I have left him numerous messages and nothing.

I have been lied to, over promised and under delivered, treated poorly and have just simply to put it, been strung around and have wasted a lot of time. But, now it's the principle of it. I want [their] company to make it right. I should not have to pay for additional equipment, when I was initially told what I was getting is what I needed for how we watch TV. I was also told that I have to pay to have someone come back out. This is absurd that company is not willing to own up to a mistake made by a commissioned and untrained salesperson.

Per Reps, I need Dual Receivers for both the Attic by itself and then a dual for the living/bedroom mirrored TV's. I would also like a remote for the living room as promised. I should not have to pay for this since I have an email stating that I am getting equipment but never received it. I also have very detailed notes of who I spoke with and what about. I am asking for someone in upper management or at an Executive Level to contact me immediately. I have spent numerous hours over the phone, wasting my time and money and cell minutes. It has caused me a lot of stress and anxiety and frustration.

I also learned many contradicting things such as the following: 1. my contract is for 24 months (Really surprising for me because I was initially told it is for 12 months. Also since the technology is changing every day, a 24 Months contract is really absurd) 2. The price will go from $19.99 to $49.99 after 1 year, for the rest of the 12 months. 3. One of the manager in the call said he can provide me with a HD-DVR but not an HD receiver (an HD DVR is useless if I don’t have an HD receiver) 4. An additional $100 will be charged if I need HD-DVR/Receiver.

At this point I told them that either they have to give me what I was offered initially or undo everything if they can't provide me with what I was offered with no cost. They refused it saying either I need to upgrade to get what I was offered or $100 to undo what they did at my place. In effect: 1. I lost the existing Comcast cable service which Mr. K. disconnected. 2. I spent a total of 13 hours (in two days) on this. 3. I lost my peace of mind. 4. A threat of additional bills from Dish network, in spite of me not signing any contract so far with them. Please help and advice me of the next step I take. I just want to get rid of their service without any cost and mental agony.

I mentioned several times that I'd like to get out of my contract, and they just want to transfer me to that department which then tells you how much money they are going to charge you. I have 4 months left in my contract, and they recently went up on their price! Even though I spoke to operators and supervisors who said they would credit the increased portion each month through the end of my contract, they have not done this and now refuse to.

Today, May 14, I was notified that my cost would be $10 more, because I wanted HD service. Customer service ( 2 reps, plus a supervisor) would do nothing to rectify what is obviously a "bait and switch" technique, and that my cancellation charge (if I decided to cancel) would be over $400 (for one full day of service). They would do nothing about my problem, even though their sales rep misrepresented the cost! Can you imagine that? Their employee misrepresented their product, yet they couldn't rectify the problem! I was warned about how bad Dish TV customer service was, but didn't believe them. Especially nowadays, where there is so much competition. I am paying $10 more a month, or a $420 cancellation fee, plus much aggravation.

To remove the dish from my roof, it will cost me between $60 to $85 and seal the screw holes on the trim. We honored the contract for two years and paid them in full, the come up with these charges to return the receiver, and I had to use my time and gas to return their equipment. This is unfair to consumers to nickel and dime us. I am disabled we are seniors. I called Dish Network and spoke to Terrance. He refused to give his last name and stated that we have to pay for returning the equipment.

I stated that they are overcharging me $15.00 per box and I sent two boxes back, they stated that it was three. I have UPS receipt to prove this. Then I asked Terrance about the dish on my roof, he stated that's my problem. I told him it was a fire hazard, and he stated again that's my problem and that they did not remove the dish from the roof. I have a fire hazard on my roof, not grounded. It is going to cost me $60 to $80 to remove and seal screw holes on trim. It cost me to travel to UPS and they are charging me to return there equipment, and overcharging me on the returns.

They were rude and gave me the "That's your problem, I don't care" attitude that really got on my nerve. They didn't want to bill us the $115 on the next bill. We have to pay in advance if we want to continue the service at our new place. If we don't pay the $115, they will still charge our debit card $48.87 every month for the service at our old place, even though we are not going to live there anymore. That is the same as telling that we will have to pay for TV service for a stranger that is going to live at our old place. They said it's either that or we can cancel the service and they will charge us $17.50 times the months remaining in our 24 months contract, which is 22 months x $17.50 = $385 and that amount will automatically be debited from our debit card! What a rip-off!

They flat out refused to give us alternative to just bill us the $115 on the next billing cycle. We are moving to a smaller house to save money in the first place and we have to cut our expenses. Moving incurs a lot of expenses and we have a very tight budget (we even have to borrow money from people to cover our moving expenses!), so there is no way we can afford another $115 unexpected expense just to move our Dish Network service. Dish Network doesn't care about our problem, they won't give us any solution to this matter. We can't afford to break off the contract and have to pay $385 charge from our debit card, so we have no way out but paying $48.87 every month for the TV service at our old place (which we can't even enjoy) until we financially get back to our feet and be able to afford the $115 fee just so we can enjoy the service at our new place, which we are already paying every month anyway. That really sucks!

What a lousy service they give their paying customer! We, as customers, feel that we were misled by their ad, deceived, taken advantage of and ripped off by Dish Network, and the worst thing is we are stuck with their lousy service for another 22 months. We can't even enjoy the service. They only want us to pay, they don't care if you don't get the service. Just like their customer service told us, "It's your problem, there's nothing else we can do".

I will be disconnecting Dish as soon as I can, although I am under contract and it will cost me $15 a month for each month until Nov 2011. I am very upset that I was charged almost $80 for NHL Network where there was no programming being broadcast. I am also very upset that I was treated rudely. There was no need to be that way, I was not rude to Tim.

I am locked in for two years and I worry because I have already read that someone was charged for HBO after the free three month trial even though they declined it in advance. I told them not to give me the free HBO but I doubt that will stop them in three months because of what they have already done. Cox did much worse things, I thought I would try Dish because I also have DirecTV and they're not great either. We are paying for repeat movies that they show over and over and nobody is doing anything about it.

This was a year after service was cancelled. Now here it is another year and 5 months later and I have received another collection notice from Dish. They have not credited the returned part or the $44.37 payment. I hadn't received a word from them in over a year and thought the issue was resolved. Now, after I have spoken with them for 2 years and made payments and sent products back, they refuse to help me because I am not on the account. I believe they are taking advantage of the fact that my mother is a person with a disability and unable to fight them. I have spent long hours trying to resolve this for my mother. I refuse to pay their bill as it is fraudulent and they are not crediting for products returned to them.

So I finally called Dish Network to cancel my service and have them void the two-year contract I had made with them due to their horrible service. After jumping through loops for 45 minutes, I finally spoke to someone who can make the call of the cancellation of service and he wanted to charge me $15 to have a tech come out and check out the situation. I informed him I don't feel like I should have to pay for a tech to come out when it's their equipment failure.

The rep then got really nasty with me and eventually hung up after I refused to pay the $15 for a tech to come out--where do I go from here? It should also be noted that previously, in a conversation with one of their reps, I was advised that if I had multiple problems with their service and equipment, twice or more, I would be eligible to cancel the service contract for free.

In January or February 2010, I had issues resolving primary remote issues. I had spent overall at least 10 hours just to get the remote working over phone, chat, and received two new remotes, still no luck. Finally, I got fed up and changed UHF/VHF to UHF. Since then, it is working fine. I wonder how come tech support couldn't resolve it.

During the first week of May 2010, I asked about service vacation holds and they told me about Dish Pause. The rep told me that once I'm back, I can call them and remove the Dish Pause and put me on the same program with same pricing. When I came back, I asked them to remove Dish Pause, but they couldn't give me CineMax that I already subscribed to for 12 months.

When I spoke with a supervisor, he told me that Dish Pause took away that program. When I asked how come the rep didn't tell me about this before I subscribed to Dish Pause, supervisor tells me that it is common sense. Should we assume that? We had a big argument since the supervisor tells me that giving that program is violation of the company rule. I say that not telling the customer clearly is also a violation of customer rights--it looks like that is fine with the supervisor and the company. However, finally, he agreed to give me three months HBO premium channel. But when I saw a bill today, I found out that they charged me for this premium channel. I still need to work out with them on this billing issue.

I also subscribed to Asian channel and somehow, my Dish couldn't catch the signal just for that program. The tech support told me that the technician needs to come out and check the transponder, etc. For that, they asked me to subscribe to monthly service. When the program is not showing up, why should I bear charges for taking a look at Dish or rearranging it? As as service provider, they should be take care of all that. Since I got fed up so much, I simply asked them to remove that programming channel. If I need to re-do, I wouldn't subscribe to Dish Network. I would suggest the same for my friends and family.

This makes no sense and Dish Network is running wild with how they take advantage of long time customers by charging unjustified amounts without explanation. Dish network needs to be stopped regarding charging for service plans $6. Dish Network duo receiver 14 month, Americas top 120 with locals on bill it is suppose to be 39.99, then a $22 charge for HBO and showtime I am suppose to receive for free until June 4th. So they get to rip me off until then with a monthly charge of $22 month.

I have two Dish Network satellites on my house, they just keep putting satellites on houses and never remove old ones and overcharge for services and makes increases without explaining to their customers what they are doing. Dish Network needs a firm billing regulation policy and not something their child could have made up and sent out.

During installation, the techs suggested that they could take down my other satellite system without change. I suggested that I might need it, if this system doesn't perform as expected, and they went so far as to say, "We understand. Good idea." I was led to believe that this lower-priced service matched what I had been experiencing. I was led to believe that the installation wasn't complete. I was led to believe that signing an installer's documents was the equivalent of a work order, not a contract. I was led to believe that there was a customer satisfaction guarantee.

Two hours later the signal was out again and now it won't turn on or off, and no signal! I called to tell them to come and take this equipment back. But now the cancellation fees come in! Most importantly is the arrogance and lack of integrity demonstrated by the "supervisor". So now, I pay to ship the stuff back, and get charged an early termination fee! She said "We'll send a tech out at no charge, to try and fix it." Amazing -- you won't charge me to fix the equipment of yours that won't work! I agree, there needs to be a class action lawsuit here!

I was transferred to Steven a resolution specialist. After talking to him, I find out that the agent I spoke with 10 days ago did nothing to my account. She didn’t issue a refund or anything! So now, they are going to issue my refund. Yeah right, like I am supposed to trust them. My bank had said that if DN would simply fax them a copy of the cancellation or refund issue, they would release my money back to my account. But DN says that they have nothing to print and share with my bank to show this. How is that possible?

Hmm, if nothing else, it’s called print screen! I am filing a complaint with the BBB and my state attorney's office. I have been told that I will receive my refund in 3 to 5 business days now. Let’s wait and see. DN you suck!

Finally, I called this morning and complain again. I told them I had called before, and wouldn't you think that if I moved the bill would move with me? I told them I do have a problem with paying the bill except the late fee. I paid it last month, but I don't feel I should have to pay it this month. Kenny told me it was my responsibility to make sure I received a bill, which I had called about the last time the TV was flashing. It's only 5 extra dollars, but it is truly the principle. And I am on a budget. It would have been easier for me to pay the monthly bill rather than a doubled up bill plus $5 extra which I should not have paid also last month. I got very stressed after talking with 3 of Dish Network's people. My blood pressure shot up on my because they pretty much said, "Hi, if we didn't do out job they you need to follow-up. It's not our responsibility, so why are you complaining. You have to pay".

After getting a rep on the phone, she informed me that my account had been canceled, address and phone numbers had been changed by my wife, she said. I informed the rep that I was not married so, how was it possible? She said, "If you would like to reorder, you will have to re-apply for our service if you would like." I asked how can someone call and change my info? She said, "I'm not sure how it happened but it did. If you would like to re-order, we will have to start from bottom." At that time, I lost my cool. Dish network wouldn't take any responsibility for what happened.

A few days later, Dish Network popped up on my credit report. I called Dish Network and asked if they could remove it from my credit report since my account was canceled by someone other than myself. The rep said there was nothing he could do even if it was Dish Network's fault for the canceled order. Be aware! Personal info is not safe with Dish Network!

They said that if I discontinue service it would cost me $480. I am approaching the state DA to file complaints against them. They never said anything about two TVs sharing one receiver. I lost three days of doing business over the internet and the cost of them coming in and installing their equipment and the cost of having Comcast come over to fix their mess.

My mother just came to visit from California, so I figured I would have it switched while she was here to avoid taking time off work. The technician came to my apartment and said that because of the tree outside my door, I could not have dish installed. He told me and my mom and that I should be able to cancel since it was not in my control! I called Dish and spoke to operator # 2MG and his supervisor Stephan who both told me "it is not our fault that you moved into a place did not support our service".

I asked if I could give them legal documentation and a letter from my pastor stating that my husband had just left and this was a hard ship as much as now an inconvenience. They told me it was too bad! They said I'd cancel, I have to pay like $365 and in 1 lump sum, they would not let me make payments at all! I basically left the phone in tears and it is my opinion that they are the biggest jerks and heartless people on the earth! They say there is absolutely nothing they can do! Financial hardship as well as being totally unwilling to accommodate customer! Horrible!

So I decided that I would need to keep paying the $6.00 a month because I can not afford a $95.00 bill on top of what I pay a month to Dish Network. Also, I decided to go ahead and let a Tech come out to the house to resolve what ever issue the Equipment was having. I agreed to go ahead and be charged the $15.00 on top of my monthly bill. Which is $57.48. So my total should have been $72.48. I was wrong. Because on top of the $15.00 Service Charge I had to pay, I also got charged $1.14 in tax for the service fee.

At this point, I am so angry with Dish Network. I want to cancel the service with them. But, again I have been reminded that I would have to pay $400.00 dollars just to get out of the contract with them. Dish Network really knows how to stick it to someone. I am disabled and on fixed income. This is bad business. I can't believe a company is able to charge on top of another charge then tax it. I am just blown away by this. Because I have always liked Dish Network. It's sad to see business's treat people this way. That is why America is in the state that it is in because of bad business. Please any help in this matter would be greatly appreciated. I have paid all these charges even though I don't think they are right. My current amount due is: $0.00. I keep my account in good standing. But, If I continue to be treated badly by Dish Network then I will cancel with them and since I am disabled I don't care about my credit at this point. Filed complaint with Better Business Bureau. Still waiting for it to be investigated. Thanks for listening.

I just want to know if these charges are justifiable? Is it okay to be charged on top of another charge and then be taxed on top of the other charge? Does this sound like fair business to you? Would you keep this service if this is how you were to be treated? Nothing makes sense with Dish Network and their so called "Charges". So I think it fully needs to be investigated. I also think Dish Network should be more fair and honest about "all" their Charges. Don't continue to do bad business, it just turns people away. This whole experience has left me feeling really bad about Dish Network. All I am asking for is Fairness and Honesty from this company.

I refused to pay the $95.00 and Dish refused to fix it so I asked to cancel my service. I was transferred to an account representative. He asked why I was canceling and when I explained the problem, he said, "So how is that my problem?" I could not believe the rudeness of an account representative of Dish. That was the last straw. I am not a complainer but I could not let this go un-reported. You have lost a customer for life. I could go on and on about the issue and conversation with Dish representatives, but this covers it.

The first bill on my nephew's credit card was for $87.15 on 01/18/2009. Numerous calls to Dish Network regarding this were futile as we could not get a reason why, other than they stated it was for the first two (2) months of service. Within a month, we received our local phone bill from Century Link and our Dish Network fee was added to our phone bill in the amt of $83.67 and had to be paid to them or phone service would be disconnected. We attempted to contact Dish Network and was advised that someone had bundled the account. No one here or my nephew had requested this. I paid the phone bill to continue phone service which my wife and I both need because we are both disabled and this is our lifeline.

I have attempted to contact Dish Network and Altitude Marketing which is their 3rd party source, and to no avail. Anytime Altitude Marketing is contacted, the call is re-routed to Dish Network. We were also promised a free mp3 player for signing up with them, and have yet to receive that. A new billing statement arrived in the mail to our home address, which has no physical US Mail delivery, and the latest bill is now $97.79. To date, that would equal out to an approx. average of $57 a month for the first three (3) months of their $25.95 service plan. The $22 charge for HBO-Showtime we wanted to continue after the first 3 months of being free is because of the numerous infomercials their service has on the menu.

Our service has now been reduced to less than 125 channels and the HD-DVR no longer allows us to record. I had to spend 4 hrs. 25 mins. on the phone with Dish Network on 04/30/2010 to request problem with billing issues and programming issues and I was informed by them they would not change the programming back to the original one. I was able to discontinue service with them without an early termination penalty, but they would not put that in writing or send me an e-mail confirming that. This was told to me by 2 higher up supervisors, not someone at the call desk.

I have documented all phone calls to Dish Network and Altitude Marketing, including being hung up on by call desk personnel and also a manager before I was able to speak with a higher level supervisor. With Dish Network's inability to respond to customer complaints and to reply with a letter or even an e-mail regarding early termination with no penalty, in my opinion, is a sign of lacking customer service and seems to be more of a true case of "bait and switch". How the authorities that govern their practices and operations are not aware of this is beyond comprehension.

By Dish Network or Altitude Marketing having this bundled onto our phone bill, we were required to pay the phone bill or have our "lifeline" disconnected. My wife and I both are very disabled, and this has not only put a financial strain on us, but the mental toll of all the "double speak and lies" has left a very serious distaste in both Dish Network and Altitude Marketing. The time that has been spent to get this resolved has been very disturbing, as they seem to care less about the customer, and more like wanting to get money from them anyway they can. I have documented all my calls, operator names and numbers for all I have spoken with at Dish Network, and also phone numbers of supervisors.

The very first bill was for more than twice what I was repeatedly quoted. Called several times to rectify the situation and was put on hold, handed off to others, and told there was nothing that could be done. So I canceled my credit card and started paying by check, which will probably become a money order. I refuse to pay anymore than what I was promised in the promo, which was $19.99 for one year and then $34.99 the second year, and likely won't pay that if anymore problems arise. Luckily I have an antenna that works great. I am so disgusted and stressed I hate to even turn the working receiver on. Trying to contact Dish has been a big waste of time and annoying beyond belief.

Dish Network said I have to pay an early termination fee and return the equipment as it states in my 24 month contract. I did not agree with this and told them I will return the equipment because I have no need to keep it, I don't agree to the early termination fee. Dish Network sent box to my home for me to return the equipment but the boxes were left out in the rain. I sent several emails requesting new boxes and never received them. They did have someone come to my house to pick up the equipment. My daughter did give them 1 receiver and she didn't know where the other receiver was. Now today, they charged my credit card without authorization $296.50. When I called, they said in my contract it states I can be charged. The customer service rep ID # IOP said he will give me back the money when I return the equipment and it will take 5-7 days after the equipment is received. I am going to have trouble paying my bills this month. I work from a budget, this was not expected.

I asked to speak with his supervisor, and Tiffany came on the line. She was very rude and said that even though I did not sign the receipt, at the time of service I had a representative sign it. She said my card that I opened the account with would be charged the $420.00 in 72 hours. I was very upset, and after an hour, I thought, "Okay. Well maybe they can really do this."

I received an e-mail that said if I reconsidered the cancellation, to call this number. I called back and spoke with Amy who said I could reconnect my service for a $20 fee. Even though I knew this wasn't fair, I figured okay since $20 is better that $420. She said it would take 20 minutes to reconnect service. After an hour, I called my home to see if the service was back on. It didn't have any of the channels that were there an hour earlier.

So I called back and got the same man I spoke to at the very beginning. He said that since my service was canceled, I was no longer a "new" subscriber. So if I wanted the same package that I had the hour before, I would have to pay $40 more a month. My bill would go from $70 a month to $110. I said my service was disconnected for an hour and that "if this is how you treat your customers, then leave me disconnected."

I left my service canceled. I then received a message to my e-mail that my account balance was 0 owed. Then yesterday in the mail, I received a letter stating that on May 9, my card would be charged the $420.00 for canceling my service. They were supposed to send me boxes to return the equipment and I haven't received those yet either. I have been very upset about a company that can charge you for service that you are unhappy with, and when you try and cancel it, they can charge you $420 to do so.

The technician called and said that he was on his way. He never showed and when I called Dish, it was noted in the system that the technician arrived at 1pm. I told them, "No. I'm waiting on them." They said they would send another technician out. Again we are waiting and no technician showed.

Dish called and said the technician couldn't make it and they don't come after 5pm. So we cancelled and it took over an hour for me to explain again on why I want to cancel. I missed two half days off work, waiting on Dish and they took $200 out immediately.

So far, I have talked with service representatives, their supervisors and also complained online but only to find that the customer service doesn't care now that I have signed a 2-year agreement. They are rude and very unfriendly. GWDish agrees that the order was for an HD receiver, but Dish is not ready to acknowledge what GWDish says. I will somehow manage to finish my 2 years, but will make sure that none of my friends or anyone I know ever join Dish Network and I for sure will never ever look at Dish Network. My TV only allows one AV connection and one S-video connection. Both are being taken by the dish receivers. If my kids want to play Wii, they have to wait for me for the evening so I can change the connection. The same goes for connecting my PC to my TV. I always have to switch cables which is very, very irritating especially when I have to deal with the receiver that I didn't ask for.

I purchased the package through an authorized Dish Network seller, National Satellite. (This info I was given by a very unfriendly rep. at Dish Network). I did not sign up for a contract, so I was charged an upfront fee of $99. However, I was told I would still receive the promotions advertised. When I called Dish Network today, 4/27/10, to inquire about my very limited viewing options, they told me that because I didn't sign up with a contract I would not get the 3 month free ShowTime and HBO, that I would have to pay over $80 for the package I thought I was being signed up for which is more than the regular price on their advertisement. The representative who attended me pretty much told me I’m out of luck and no one here will refund me my $99 or make the changes I’m asking. "You’re out of luck," is what he said.

When I pointed their mistakes, at first, they reimbursed than after a couple of months would not reimburse. 14 months into a 24 month contract, I was being billed $62.00 a month. This seems like a small situation to most, but a class action needs to be done, not only did they over charge for getting out of the contract early but for not adhering to the contracts. Several people are in a similar situation.

After asking to have that in writing, the customer rep told me that the installing technician would have that when he shows up. I told the customer rep about my horrible experience with my previous Dish Network commitment. When the installer showed up, he did have a contract that stated what kind of equipment he will be installing, but no actual dollar figures. In other words, there was no dollar amount of how much I would be paying for my service. There was, on the other hand, printout on the contract stating that they can change price as they wish, when they wish.

When I called customer service, they told me that they could not offer me anything in writing that guarantees my price. Finally I was transferred to some higher dept. that was trying to keep me. When I explained why I wanted to cancel my installation, she did not even protest. When I asked her why they could not send me a simple e-mail so they would not lose customer, they told me that they could not guarantee my price. My point is: ask to get your proof in writing. They will deny it.

I have gone through three people the last one being Tony P. Exec resolution dept 720- ex 81648. The man I spoke to before Tony was Ron who had an English accent, he was supposed to be a supervisor but he was very rude and could not do anything to help me at all. I feel that since we took Dish with us to the new address that they should honor a 7 year customer and waive that fee.

We did not know we were put into a two year contract, so the sales person should have made that clear to us at that time as well. I am very frustrated with Dish and their customer non service dept. I will have to contact my attorney to have them resolve this issue, but what a pain to have to do this with a company that I have been with for 7 years where is the loyalty to the long term customer.

I called, filed a complaint with the BBB and this whole situation was fixed in a matter of days. I got a call from Dish Network that they were going to waive the $400 cancellation fee. Yeah, okay. Finally, I'm sure they got an earful the BBB. So, I suggest to all the people that have been scammed to contact the BBB and file a complaint, they have to resolve it, because you know that Dish Network customer service is useless. Thanks and Good luck!

No damages here, I don't wait for it to escalate, I know the BBB will take care of my consumer problems.

I was told that would be fine and that service would not be turned off. They got the money order number and they still turned it off for 7 days. I also told them that I was disables and in a wheelchair. But I always paid my Dish bill.

I am under a doctor's care and my blood pressure was sky high. My husband and I are both stressed out with nothing to do or watch. I can't work with my hands anymore on crafts because they call it carpal tunnel and that drives me up a wall.

TV takes my mind off the pain and relaxes me. I'm even having a hard time with this using my hands. Sorry if I misspelled any words. This is the first I've been on the computer with my hands the way they are now.

When I got home from work, the tech was gone but had began work without me being present (mistake #1) and cut my cable wires. I planned to keep internet through my cable company so he was not supposed to cut the wires (mistake #2). I tried to reach him continuously, to no avail, so I called Dish customer service. They got in touch with the technician and he came out and finished most of the installation by 11 P.M. that night.

He promised to return the next day to put cement on the receiver. He presented paperwork for me to sign with someone else's name. When I questioned the name on the paperwork, he explained that his previous customer signed my paperwork and he could not leave without my signature. He scratched the name on the paperwork off and wrote my name in and told me that Dish could send me corrected paperwork. He also promised to come back the following day to complete the install by putting cement around the dish in my yard. I never heard from the tech again and could not get him to return my calls.

I contacted Dish Network Customer Service and they seemed to be unable or unwilling to do anything about it. Finally, they said they would send another technician out to complete the installation. The second tech never showed up and never called. The dish seemed to be securely in the ground and customer service said cement was not necessary so I agreed to leave the Dish in the ground as it was.

I got my first bill for two months of service and paid the bill. I received my second bill for my third month of service and the bill had an activation fee of $99. I called Dish customer service and spoke with three different people that gave me three different reasons as to why I was charged an activation fee when my promotion said it would be waived. Finally, I spoke with a rep who told me that Dish did not have a valid contract for me and since my contract was not valid, they could not waive the activation fee as promised. I asked why the contract was not valid and still have not received a consistent answer. Once rep said they never received my paperwork/contract. Another rep said they received it but it was blank.

Finally, I spoke with someone with the Executive Resolution Team thinking surely they would be able to assist me. The representative was nice but explained that because I signed someone else's paperwork the contract was not valid. I asked if they could send me a new contract to sign. She said no. I asked why not and she could not give me a reason other than she was unable to send me a new contract or put me on a two year agreement and because the activation fee waiver was tied to a 24 month contract that I did not sign or that wasn't valid I am responsible for paying the $99.00. I asked for a supervisor and after arguing with her for 15 minutes was told Dish will not waive the activation fee and if I cancel service I am still obligated to pay and pay for the return of the equipment. She then hung up the phone in my face.

I am now in the process of contacting the Better Business Bureau and the AG's office in my area. It sucks that I have to go through this process to get something fixed that was totally the responsibility of Dish's technician but I refuse to pay $99 activation fee and refuse to have my credit ruined for not paying.

I spoke with a supervisor at Dish Network and he told me he could not do anything about it since the promotion has expired. I signed up for the deal before the expiration and I had an email confirmation on it along with the Dish Network representative. Dish Network told me the confirmation isn't really a confirmation and it didn't mean anything. After a long argument, they offered me 4 months free HBO and Cinemax and told me that's all they could do. I accepted their offer and I received my statement and they were charging me but gave me a discount. I was offered free service for 4 months. Why would there be a discount?

So, I called Dish Network and ended up having to speak with a supervisor to resolve the issue. This time, he told me that Dish Network offered me 4 months of Cinemax for free but I declined it. I told me I didn't decline the offer and the supervisor insisted that their notes said that. So, I asked them to pull out the phone records and he told me there are no phone records. I had no control over the notes they put on their computers and I ended up having to cancel my service in order for them not to charge me.

I feel cheated by Dish Network. I can not believe they do not put customers first. In addition to that, they never offered to resolve this issue and insisted that I declined their offer which I did not. I even have witnesses who were on the phone with me who can prove that I accepted their offer. I have to cancel my AutoPay because I don't trust how much Dish Network will deduct. They told me that their paper statment and what they were going to charge are different. If that's the case, then why do we have different statements? Which one is reliable? I'm stuck with a company that I can't trust for the next 1.5 years. Everyone should know this because I'm sure I'm not the only this has happened to. Please be aware of your service providers!

They claimed that I was supposed to send the items back in 2 boxes. They did send 2 boxes (I still have one of them) with instructions included in each box that all items were to be packed and shipped in the same box.

They are attempting to draw from my bank account for the item they claim was not returned. I have revoked any authorization for them to do so and have had to notify the bank of their proposed actions. The bank tells me that this is a common problem with Dish Network and there are many others being done the same way.

I called to cancel all together and they tell me I have to pay for 15 months of service anyway because I have a 2 year contract! I was not aware that I could not cancel a service that does not work consistently and that I would have to pay additionally to have it work as promised. I have, at least to this point, cut service to bare minimum.

I want to cancel this service and I feel that they should not be allowed to force 2yr contracts on people if they cannot provide a working service!Also once you call in a complaint, it seems they block your number for hours or days, I'm only sure of one thing, after I call to complain, If I try to call back, it's always a busy signal until a couple of days later? They want a $300 dollar cancellation fee! How is that legal? I'm not getting the service provided that I'm paying for. I want to be able to cancel this so-called one sided contract!

Fast forward two months, I am billed an "installation/activation" fee of $99 to my account. When I called to inquire and explain, there was no one at my house for an installation and that I had been a customer for over a year. They said I was charged the fee because of my inquiry two months previous. They couldn't find a valid two year term contract so they decided to charge me the activation fee. They maintain they "told me of this fee" if they couldn't find the contract, which is a complete lie. I asked for them to retrieve this alleged disclosure. They told me they deleted their recorded calls. When I escalated it to the "executive offices," Serena E, she told me she would need to have this customer service rep call me as she "couldn't reverse the fee. It is a valid fee." Essentially, it is my word against hers and they charged me because they couldn't produce any evidence of a valid contract.

I have called 3 times when this has happened, and they say they have no control over what my system is programmed to do, but no one in my house has ever programmed that timer (and it happens on both TVs). My daughters probably know that system better than the techs do, and my husband doesn't know the DVR from the laundry basket. If he "accidentally" programmed something, he would call me for fear that he broke something. Another person commented that Dish told her that they cannot remotely shut off your phone line at will, but I believe they do have remote control over your system through your phone line. I have decided that simply because of their lack of integrity and basically treating me like I'm an idiot because I don't want to watch their propaganda, I am switching to DirecTV even though it's more expensive.

The card was never rejected (according to the bank) and Dish Network was scamming consumers with an offer. They had no intention of carrying through on. They made no effort to resolve their problem and violated the contract to provide the Cinemax for one year. I have lost the value of a premium channel for a year and experienced great anxiety and emotional distress over the constant dropped calls and lack of customer service. This was a scam to steal customers from Warner Cable.

The EVT guy finally agreed to send me a "solo" receiver (so they can totally control what it does; I don't understand why that was not done initially) and waive the cost, but I would have to enter into another two-year contract with them. This after the company refuses to take responsibility for their installer (who I don't really believe made a mistake because David CIJ told me you could use one receiver to power two TVs including in a garage apartment. Why would the installer risk his job?). Also, here's something kind of creepy: How can a guy over the phone know the configuration of my home? Is Blair on the EVT watching my address on Google Earth? If he were, he would see that the detached garage is less than three feet from the main dwelling. I am going to sue in small claims.

When we called Dish Network again, they were asking for $100 more for additional receiver. I got stuck with them because they are saying we have made a contract with them last night for 2 yrs. It is just unfair business by Dish Network by forcing and trapping customers like that. The installation guys told me that Dish Network customer service guy made mistake in PO. It should be investigated and punished.

I finally got so frustrated with them around the 55 min point that I even tried resorting to profanity -- they still wouldn't give me a price without my personal info! Someone needs to sue these people for misrepresentation and failure to provide customary customer support. Sounds to me like they just want money -- sorry for the rest of you who didn't realize their "customer-NON-support" was so bad -- I'm just glad I found out before they had a chance to rake me over the coals. You guys getting taken hand over fist really should file a class action fraud lawsuit against them! I loss of over an hour of my life, extreme frustration.

When I was told that we have to live up to our contract, what is Dish's obligations to that contract. A contact is a two way agreement. Dish promised us HD for our four televisions and only provided HD on one television. When I called to ask for a different receiver, that would give us HD on at least one of the other three televisions, I was told that I would have to sign another two year contract.

The installer came out to bring a receiver and instead, started changing the satellite dish on my roof. Apparently, that was necessary to access the HD satellite. He said he couldn't get to the correct satellite from the current location on my roof. I suggested that he move the dish to a pole in my yard and he told me that he wasn't paid enough money to make that move. He said there is no way he would make it move.

He then asked if he could use my telephone and I brought it to him. He called the Dish office and said that he had tested from my yard and that he could not access the satellite from there. I was with him the whole time and I can assure you that he never made that test. Incidentally, my new satellite provider had no problem at all accessing the satellites from that position.

The man left without doing anything at all. He did say, that he could leave the HD receiver with me, if I was willing to sign another two year contract with Dish. I am certainly not willing to sign a two year contract, when Dish can't or is not willing to access the satellite to give me the service I asked for.

As I see the contract, it is quite evident to me that Dish has not lived up to the agreement, to provide me with High Definition programming and has therefore, broken the contract. Not only that, they are not willing to do anything to provide that access, when it was just a matter of relocating the dish.

I am canceling my contract with Dish and returning their equipment. Now Dish is telling me that I am breaking the contract if I don't box up all the equipment and ship it back. Well, I am shipping it today and I am enclosing this letter to you in the box. My advice to all my friends, from this point forward is to be sure to read the complaints against Dish Network before signing any contract with them.

The manager of Prime Service called me and assured me that he personally could guarantee that the work would be performed properly. That evening, when I got home, the picture on the screen looked even worse. I requested a supervisor to come out and a regular tech was sent. He thought it could be the TV though it was brand new. That did not resolve the problem. Yet another tech was sent and he jiggled some cables made some adjustments on the TV and said that was about all he could do. I called Dish again and a CSR assured me the problem was that I needed an HDMI cable, which they promptly sent me for the cost of $25 and then once I installed that, was told by yet another technician that without an HD Dish, the cable was useless.

Then another tech came out and determined that they were unable to put the HD dish in my yard because of all the trees. Therefore, I told them that I wanted to cancel the service. They should have told me in the beginning that they were not able to give me the service and I would not have signed a contract. They want to charge for over $400 to cancel the contract. No TV for over 6 weeks, defrauded of money, time taken off from work, neighbors inconvenienced.

When I talked to a DN rep in Dec 09 she said she was going to correct the overcharge but it never happened. When I talked to other DN reps in March 2010 and a supervisor (she was very rude) they refused to honor the contract price and asked me to pay $15 more per month but said that my contract could be waived. I requested DN to return the over charged amount before waiving the contract. Then DN changed its position by saying that I was still under the commitment but I needed to pay $10 more each month. I don't think it's fair for Dish Network to change the contract price and still try to bind me with the contract. Please help!

When he came out, the piece outside was a defect and they still charged me for the visit deductible for their mistake. This company is a rip off and would never recommend to anyone. Save your money and the customer service department is the absolute worst, they read scripts to you and make tons of mistakes. My bill keeps going up, less channels, half the time service is out, signal is down and to get help is a nightmare!

I called Dish and the girl said "just send in 58.50 and your bill will adjust. I sent the money in and my third bill came: 107.50. I called Dish and talked to three "customer service reps, two of whom yelled at me". I finally got Javier in executive resolutions. All of these people said I owe this bill. It seems the free HBO is credited up front (they don't tell you this) then you owe late charges and the free HBO is based on the credit. In other words, 30 days is not a month, it may only be 10 days. I talked to another executive resolution rep. named Andre. He was worse than all of them. Kept on yelling at me and telling me how to add. When I would bring up what the salesperson told me all of their reps said, I cannot say what you were told and call you a liar. The service with this company is despicable. When I told them I was lied to and wanted to cancel my contract, they said "you can't cancel it and we will turn you over to a bill collector. I am telling everyone. Do not buy Dish Network.

On 4/2/10, service is out again. Again, she called and now they won't talk to her because she is not on the account. How many times do I have to tell Dish to add her? So you mean that because she isn't on the account still, doesn't that mean that I don't have to pay my bill since I didn't set up the service in the first place? My wife did. So I called Dish and advised them of how upset I am of repeating myself to add her to the account and of their poor customer service. They advised me that our box is bad and we will send another, but shipping is $15. I advised that I was not paying the $15 because this is the third or fourth box in 12 to 18 months. They advised that "Sorry, no $15, no box". So I advised them to come get their crap or I am dumping it in the trash.

I attempted to find the Corporate office info to send an email complaint and wouldn't you know that after I typed this whole big complaint, the service was down and the email could not be sent. Now that's convenient for Dish!

My husband then called Dish giving me full authority over the account (March 31st 2101) because he has no time to deal with them as he works a lot, and did not set up the service in the first place. I then called them back on April 1st. I was still told I had been given authority but they would not allow me to disconnect service. I told them I wanted to return all equipment and stop service. They said I had no authority to do that and had to keep the equipment even though it was me who signed the contract. My husband signed nothing but they put the contract in his name only and I had no authority on the account but they did accept my signature for the 1 yr contract and did not tell me my name was not on the account until I tried to cancel it.

They are forcing me to keep the equipment and telling me to have my husband file a complaint with them because I signed a contract and was not on the account. Why did they not get his permission for me to sign in the first place like they needed his permission for me to even speak with them about this account? I asked them to send me a copy of this agreement but they said I had no authority; my husband had to request this. Again when it is my name on this contract to begin with and they are trying to hold him to a 2 year contract and he signed nothing at all. I want to return this equipment as me and my husband are now divorcing and I am living in the house where the service is installed. He wants nothing to do with this mess and wants me to handle it since I signed the 1 year contract in the first place. Dish will not let me return the equipment and will not allow me to discontinue service either.

At the same time, I indicated that I wanted to cancel the service in Liberty, Missouri, and it was explained to me that "Don't worry. We will suspend your account for a small fee, thus saving you the monthly charge for something you aren't using. And it shows that you have already paid for your service, so we will just deduct it from the money you have already sent."

After arriving in Hawaii, I find that I won't be needing the service, so I called Dish in January 2010 about returning the equipment. Again, "Don't worry. We can send you a box to ship it back free of charge, but since you haven't had the newer equipment for 12 months, we will have to charge you a fee for early termination." After having service already for several years with them, this was a surprise. But, "Don't worry. We will figure this out." It seemed that after they came out to replace equipment that was damaged by a lightning strike near my house, someone from Dish called me, and in their conversation about the new equipment, indicated I would also have a new reduced rate.

I spent approximately 1 1/2 hour on the telephone with them, trying to solve the issue to no avail. But "Don't worry. We can keep deducting the small monthly fee from the credit you have with us and you can return the equipment in April or May." So I called today, April 1, 2010, and spent another 1/2 hour on the telephone with them, of which 20 minutes was on hold waiting for the proper person to speak to after calling and explaining that I need a box to return their equipment.

My last conversation was with Eric, who was the supposed supervisor for escalation complaints; and I got the same response. "Don't worry. I can help you out with this." Unfortunately we no longer have free shipping to return equipment. That stopped on February 1 of this year. And it was a surprise to "everyone," including Eric who didn't find out until the day before on January 31, 2010. So therefore, no one could have told me sooner nor send me information by mail or email that they were going to change their charges.

After explaining to him that this was unacceptable, he wanted to know if there was anything else he could help me with. Eric, like the preceding telephone contact, chuckled when I advised him that he read the responses quite well for complaining customers. During my conversation with Eric, I was informed to "Don't worry. You won't have to pay all of the charges for shipping. We will include a label that will save you money and UPS will only charge you $15.00."

At this point, I have spent more than 2 hours of my time, trying to return their equipment, not including the time on the telephone with them in Missouri. They have managed to keep the $65.00 plus credit that I had. They have charged me to keep the account open and now want an additional $5.80 for services from March 24 to May 23, 2010. They want me to pay an additional $15 for shipment of the equipment and an estimated $120 fee for the 2 months they claimed that I agreed to. I believe this is unacceptable! And now, I have to use my $3.23 per gallon gasoline to take the box to UPS.

The supervisor then proceeded to tell me I could mount it on my roof? I asked him if it would hit all the satellites and he told me that it may not hit the HD satellite because of one of my trees! It appears to me that this company will lie to get your service. I complained to the company, but I'm sure Mike the supervisor got a pat on the back for going into a hostile environment and trying to make a sale.

Anyway, I scraped up the remaining balance just so I can have my service. After about thirty minutes, there was still no service. I called again. Tech support tried to help me. I told them that there was no problem until they turned my service off. They had me doing all sorts of things to get it restored. Nothing worked. I told them that it was their fault because nothing was wrong before they interrupted my service, but naturally they tried to put the blame on the dish or something else here. That's how cowards work. They had the audacity to try and charge me $95 for a technician to come out. They said that I can pay in installments. They owe me! There was nothing wrong with my service before or I would have called them complaining. It's their fault, and they should fix the problem for free. I have been inconvenienced all day, and they need to help me! I paid $130 today.

Eli had me on hold for 1/2 hour, and then, he hung up on me. I know this is wrong, since everything always came out of my credit card. One even said they had computer problems at the time. It's impossible to get them to stop, so I am seeing a lawyer.

I am 69, sick, and don't need them doing this to me. I also want to get far away from them but will probably get hit with all kinds of charges again! They won't leave you alone, and they hit you with a charge you don't owe. And don't try to call and get it fixed; it won't happen. Then after years of being a customer, they turn you in to a collection agency for $41 that you don't owe and were never told of. They ruined my excellent credit, and I never had a collection on it ever till them for $41 that's not even owed! I'm 69, in bad health, and is supposed to stay quiet/calm. They have set me back and will see my doctor.