DISH Network Reviews

Equifax investigate and disputed the bill of $347 with GC and finally was removed from my credit report. I have the Equifax confirmation number dated November 27, 2009. At that time, it was proved that for 5 years I have Comcast services at home. Another collection company representing Dish Network sent me to collection again for the same bill and same aggravation. I received the letter on March 23, 2010.

I contacted the "Enhanced Recovery Corporation" collection company at 1800-510-7801. I spoke with Mike ** on March 29, 2010 at 4:00pm. He sent me to call Dish Network at 1800-894-9131. Nothing was fixed. I called also to 720-514-8568 which is the Dish Network Theft Department. I left 6 phone messages, and nobody call me back.

Thinking the problem was resolved with Equifax on January 30, 2010, I closed my account with Comcast and opened with Dish Network. If I will know this was going to happen after, I will never ever do business with this company. I investigated, and Dish Network has a lot of complaints. This problem damaged my excellent credit. As a result, I was denied a credit card.

Dish Network should be counted responsible to fix the problem and sent me a letter to confirm this collection was removed from my credit report and also provide a free credit report to prove the collection is not there anymore.

After I contacted them about the error, they credited my account for the charges. I haven't thought anymore about it until yesterday, March 29, a collection agency called a friend of mine trying to get in touch with me. I have no idea how they got his number, he has DirecTV. I called the collection agency and they informed me that Dish had turned my account over to them for collection. I was in total shock. I knew that I didn't owe them anything, nor had I received a bill or any contact from them saying that I did. Neither my mailing address nor my email address had changed. The collection agency told me to call a supervisor with Dish.

After 1 hr. and 45 min, I finally got to talk to one. To make a long story short, they said that had refunded me too much money and I owed them $108.00. They eventually credited my account but they refuse to help me get my credit cleared. I ask for an address for the corporate headquarters or their legal depart and they informed me that they couldn't give out that information. I have tried finding it on their website but haven't been successful. I am very proud of my credit record and I do not want this against me. I am going to have to get an attorney do get this corrected.

Dish Network should be ashamed of yourself! I will now have a charge of $45 on my account which I will not pay, $15 for what they charged earlier this month to come out and fix my service which was a splice that the original installer put in and left laying on the ground. Within a month my service quit working again. Now $30 to return both of the receivers or they will charge me the full retail price of each receiver if not received within 30 days.

I asked repeatedly for them to confirm price. They told me several times that all I would be charged would be $59 plus applicable sales tax. I confirmed multiple times that there would be no other charges and that this would be my price for the length of the contract. I was assured multiple times that this would be the case. The lady even got a bit testy with me because I kept asking.

First bill came and was close to $90, second and third came and were similar. Have spoken with Dish multiple times now and was told that if I don't have anything in writing, that it is their word against mine. Told me that their loyalty department may have even made me the promises that I told them were made, but that they did not have to honor that and that the loyalty department did not have authorization to make those promises. We told them to shut off our service, if they were not going to keep their end of the contract. They said that there are no pricing guarantees in any of their contracts and that they do not need to honor anything said over the phone. What a joke Dish Network is. Never again will I ever do business with them again. I am having to remove, pack up and ship back my dish equipment at my expense. I guess I'm willing to do this to not have to deal w/ these dishonest people again. I think they may try to charge me an early cancellation fee, but they have no chance in getting that from me after what they have tried to pull.

On November 2, I saw the UPS guy and gave him the bad receiver. We would have sent it sooner but didn't feel "we" should have to cover the extra expense. On November 13, there's still no new replacement receiver, so I called. I also asked for a refund for being charged $12.99/month for Cinemax when I was only supposed to be charged .01 cent/month. I was told I could not be given a refund despite the fact that she could see I was supposed to be getting it for .01 cent. Are you kidding?

So I told them I was cancelling. She then said I would have a cancellation fee, and I explained I would be writing Visa to have that reversed as DISH has not kept their end of the contract. Harry at the cancellation department also saw that I was wrongly charged for nearly $100 of Cinemax and said he would credit that back. He then said he would send a tech to my home with a new receiver and that the tech would not leave till it was running. I figured it would cost you extra to pay a tech to come on Saturday, so I made a special trip to meet the tech on Friday, November 20.

On November 20, the tech came and hooked up receiver #3 and it didn't work! The installer said this is model known for problems. He was very sorry and promised to come back Saturday morning with a better model. On November 21, the tech came back with receiver #4, but DISH wanted to charge me for an upgrade (the customer that hasn't had service in 1.5 months. I could have switched to cable or DirecTV and would have had service in a matter of days, but I waited for DISH to make it right and this is what I get?).

On top of that, DISH wanted to have me sign for another 2 years to get the better receiver. With this kind of service? Seriously? I went back and forth with the rep. I cannot believe the stress I have gone through just to try to get the service I paid for out for DISH. He then offered the receiver at no additional charge, but I had to sign up for 44 months. No way!

I cannot commit to a company that leaves me without service for 1.5 months and causes this much stress just to get what I'm paying for! This is the craziest thing I've heard in my life. I own my own business, and I would never treat customers the way DISH does. If my service was bad or not working for a client, I give them free time in addition to the time I owe them and I don't ask them to sign an additional contract!

Note that on later phone calls, we discovered this person put our account down as fixed. Yet the broken receiver was not replaced till March 6, 2010.

On December 1, Eric called and DISH offered some free time for the time they charged we didn't have service. I don't want free time. You charged my visa while I wasn't getting service, a refund is due--overdue. I wasn't getting service. I should not have been charged in the first place! Not sure if a credit was issued to the account or not, as they don't send invoices.

On December 3, I sent a letter telling DISH to cancel service. Also I notified you that they no longer had permission to auto-charge my visa. Also, I asked for copies of my bills which were never sent.

On January 16, DISH charged my Visa again. On February, I called and spent 1.5 hrs on the phone, including speaking to a supervisor in the executive department at extension 71935. She made an appointment for a tech to come out on February 13. On February 13, we waited 4 hours for tech who never showed. Dish didn't call till 4 to re-schedule.

On this same day, I called the executive at Extension 71935 and left a voice mail that our service still wasn't fixed. She never called back. On February 16, DISH charged my Visa again. The tech didn't even show to fix it, and they no longer had permission to charge!

On March 6, it was finally fixed, nearly 5 months later. The whole time, DISH had been charging my card! The tech took the broken receiver. This was the same receiver I have had from the beginning that broke on October 12, which did not allow us to watch the satellite TV service. This machine was confirmed broken by DISH's techs on October 12, 2009 yet was not replaced till March 6! They also now have this receiver in their possession where they can once again verify it was broken.

In March (not sure of exact date), DISH turned off all the pay-for channels. We only get shopping channels which I wish weren't on there in the first place; they are nothing but annoying! We don't even get ABC or NBC! On March 19, DISH charged my Visa again, even though I have no channels! On March 29, I have to contact my Visa again to have charge reversed. This is the 4th time I've had to contact my credit card company because of DISH charging when I don't have service.

Unfortunately, the first time I contacted them it was more than 60 days, so I couldn't get those charges reversed. Who knew a company would let you go without service for so long, continue to charge you and never make it right? I'll never allow a company to auto charge my Visa again.

On March 29, we called and spent about 25 minutes on the phone trying to explain that we haven't had service since October 12 and couldn't get anywhere. They just wanted to argue that we owed them $180 (for when they charged when we didn't have service). So we asked for a supervisor, but all she could talk about is how we were disputing their charges, so we asked for a contact name to give to consumer affairs.

She claimed not to have one and we persisted and we were hung up on. We didn't use any profanity, but apparently, they are only interested in collecting money, not service of any kind. I have not been able to record shows in 5 months, not to mention all the shows I lost on the receiver that broke. As it stands, already I have missed season shows that started while my DVR was not working. So I have to buy DVDs when they come available after the season is over. Season TV show DVDs are how much?

The DISH tech had left a hole in my wall as well (because the first tech left the cable coming through the window and the window was crushing the cable, not to mention, you couldn't shut the window all the way). The last tech did put a plate over the hole. So, now I have a plate I didn't need to have.

This has been very stressful and unnecessary had DISH been more concerned with actually providing service rather than raping a customer for whatever they can charge their Visa for! Amount (estimated, might be more) charged while I didn't have service: $163.42. I'm overcharged when they should have been giving half price: $110.87. Total: $274.29. The amounts in current dispute with Visa (in addition to charges above): $180.13

Then when we called again, we were told we needed an Ethernet plug that would connect to our router, but when this showed up, it did not work because we are wireless and it needs to be hard-wired. When I asked why don't they have a wireless device that can talk to our router, they had no answer and said they would send a technician. The technician had never seen the part they sent us and said there is no device that Dish has that will work wirelessly with our system, that we have to drill holes in our floors and walls and run an ethernet cable across the entire house. The technician called several people to try to fix our problem and could not and left.

When I called Dish to cancel our service because they can't get me working properly, they wanted me to let them send another person to my house to waste my time. I refused and asked to be disconnected. They told me that regardless of the fact that they couldn't fix the problem, they were going to charge me an early termination fee of $300. We dealt back and forth with this issue for 3 months and it couldn't be resolved and they won't waive my termination fee. We cannot afford an early termination fee of $300. I have paid on time and allowed them 3 months to fix the problem and they couldn't do it. When I refuse to let them send another person to my house, they say I have to pay the termination fee.

My bill has not been right since I got it and I have had to call every month for them to correct my bill because they kept charging me for the receiver that I paid for on the day of installation of the third receiver. Now, they are charging me for 2 receivers each month for $28.00, and they say they had a price increase which the contract states.That is what they fraudulently told me.

My price was supposed to be set for year with a slight $10.00 increase on the 2nd year. I have a big bill and a 2-year contract, that I would not have entered into had I known that they would change it. I would have stayed with cable. I want out of this 2 year changing contract. They now say the fine print says they can change the contract. That is terrible, who enters knowingly into a changing contract where they can go up on the price.

Even then, they insisted that I send the death certificate in order to cancel. I had already paid for January's services in advance, so I asked for a refund for the month for $100. They said they would send a check as soon as I returned the boxes. I sent them back in the end of January after waiting weeks to get the return boxes, but still no check.

My account is canceled on their web site so now I have to call them once again and be put on hold for hours in order to get someone who clams not to know what I'm talking about. They threatened to take the monthly fee out of my checking account if I didn't send my husband's death certificate. What nice people! Don't get Dish!

I talked to Nicholas (operator ID JX0), and he said he cannot do anything. I said, "thank you, please cancel my service". He said dish will send the box, and to please mail the box and the dish on the roof has some thing called Allan BF and the DVR, plus the remote. I said, " are you sure I have to go on the roof?" He said, "yes, we need that Allan BF". I said, "are you sure? Because if I fall from the roof, that is not good, and why will I have to go on the roof, when I did not install the thing there, and why will I have to pay to ship it back?". I said I need to talk to a supervisor. He put me on hold and then said he is going to make an exception, and not charge me for that dish part on the roof. I said I need to talk to the supervisor, but he would not listen. He cancelled my account on the spot. I have already paid up until 04.01.10, but he shut down the programs with one click. Thank you Nicolas. You showed me you are the boss! He then hung op on me.

I called back and talked to the billing department supervisor, Curtis (operator ID HF1) in Ohio. I told him what happened. I asked him to connect me to the cancellation department. He was nice and apologized to me, and connected me to Texas. I talked to Julio (Operator ID QUL), told him I want to talk to a supervisor. He asked me for a phone number, which i gave him. He asked me if I was calling regarding the Allan BF. I said need to talk to a supervisor. So, here we are, 1 hour, 2 minutes, and 33 seconds later, and I am still on hold, and I am still going to hold, until my battery dies in my cell. I have my cellphone bill to prove it. This is America not China! Wake up Dish! This is your customer service. I do not even need free services from you. Never do a contract with Dish, otherwise be prepared to pay more than what you have been quoted. Even if you decide I am wrong, have them give you in writing, and thank yourself, not me, for doing that. Think first America, before doing business with Dish Network. You are smarter than that. Dish has charged me for the services they have not provided in advance.

We were also told that they tried to submit the payment 3 times and that it was declined all 3 times. Still no notification from Dish. On 3/25/10 we called and talked to a supervisor who was rude and told us that there was nothing that we could do unless we wanted to cancel our service making us pay almost $300 in early cancellation fees. They did say that they would give us 5 free pay-per-view movies to make up for the additional 7 months of channels that they took away. We asked them why we must hold up to our end of the agreement if they were not holding up to theirs. The supervisor’s reply was, "We make the rules not you." If their business was hit by a tornado and got wiped out where the programming was not available, would we still be liable and have to face the ridiculous prices? The reply was, "That is a whole different circumstance." Well, how is that if it is weather related?" “Like I said there is nothing that we can do."

If I am not mistaken there was a lawsuit recently that dealt with the high cancellation fees on cell phones. Why can we not take Dish Network to court for not holding up to their end of the contract and then holding huge cancellation fees over your head?

Then it was the $50 prepaid Visa card they were sending me to reimburse me for my $49.95 "processing fee." Well, I just called today (03/25/10) and they said, "Well, we sent it to your email in November." I told her, "I did not get it." She responded, "Oh, it probably went to your spam." She said they would send me a new email after she forwarded my request to her supervisor, who would then forward to MPELL (their vendor), who would send me an email.

I will not be holding my breath but had I not called, I would have definitely been out the $50! And I agree that most of the customer service representatives are surly and apathetic but that might come from dealing with all these disgruntled people. Stay far away from Dish Network and save yourself the misery! I will have to pay the $300 early cancellation fee and the balance of my 24-month agreement if I cancel today.

We have leased the others for all these 9 years, why would I want to own this and who would ever agree to not upgrade their service for a whole year? Even if I did agree, I did not understand what they meant. Now, very sadly, we must leave the Dish Network. I really loved their service, but they do not care and will not make exceptions. I must mail back all 4 receiver boxes and find another network. It is more the frustration of them not allowing me to stay as a customer and just exchange one of my boxes for an HD. If I knew this was going to be the case, I would have exchanged all 4 in December!!

On Friday, I called and spoke to three different customer service reps. All three of these women (two were supposed to be managers) took the assumption that I am a liar. I requested that they pull the recording from my order date to show that I am not lying. They would not do so. So today, I got through to the "executive resolutions" dept. She offered me a reduction on the "technician visit" ($15.00) as well as a lower monthly charge of $6.00. She too did not believe me. It appears that their lying salespeople must be paid a higher commission to pass on a DVR to customers instead of what was originally requested. I see a lot of similarities in all of these complaints.

They also claim we have 120 channels, what they don't mention are over half of them are just music playing! The others are stupid sell jewelry or clothes stations, not movie stations like you and I would think are an actual station. We are also getting charged way more than we were told we would be getting charged. I told the guy, we will not sign up if we pay more than x amount when the promotional amount is over, they said, "Oh no you won't." We pay over 60.00! I even covered everything like taxes of one sort or another or administration fees. I said with anything and everything you charge, it will not go over this amount, right? I mean come on, that is why we switched, to save money, and they cost now, way over what the regular fee would be with Comcast, and we love them but they had no specials and we had to go with what was the cheapest.

I feel we were misrepresented when they signed us up during a promotional period that allowed us to have extra channels for a year with out our knowledge that they would go away. Isn't that false advertisement. The guys response to this was "Hey, you got these channels for free all this time, you shouldn't be complaining". God they treated me like I was a stupid twit! Please tell me that there is some way to go after them for not disclosing this. I don't care what the contract says about being able to mess with channels as they please! They should also not include music stations as a channel, there is no picture or show, not even like MTV, just a saying of what is playing and who played it and what year, that is radio, not TV!

Please help, we want out of this contract, we want to get them for false advertisement and telling us whatever we want to hear to get us to sign up! Oh the ** is they said to make us feel better, they would give us 2 free months of an upgrade, and if we don't cancel it, they will bill us an extra 13 or 18 to keep it. We now have to keep it just to get a station we will watch, that is so sad out of 120 stations, we can't find one that is interesting! Help please! Tell me they have been sued and the person won, and we have a chance to get out of under them.

We call Dish and they tell us for $5.00 more, we can have ESPN Classic back. I want to suggest someone to start a Dish Network Group on Yahoo or Google where we can meet and discuss possible legal strategies and or a public relations campaign to alert potential customers of the Dish Network. Post the information about the group here at Consumeraffairs.com so we can join the group. If people want to share email addresses, post them here. Let's become proactive and shut down this predator.

Today, we received a bill for over $600.00 for equipment (including $50.00 for the dish, 275.00 for the DVR) early termination fees, and balance due. They brought the equipment to our door but they want us to send it back to them. If we use their pre-addressed labels and box, there is a charge of $15.00. And they said they were going to automatically debit our checking account on the 4th of next month for all this money.

We are both back to work, my wife finally got a part time job and I have a temporary job making almost half what I used to make. We are struggling to keep our arrangements and an automatic debit of that magnitude (1) would not be paid because we don't have that kind of balance in our account, and (2) would create a whole new set of nightmares with bank charges for overdrafts.

When we went online to check the account, it said we had a balance due of $95.05 down from the $169.00 we were past due with them. When we were "sold" the service we were told our plan was only $27.99 per month. They have charged us $69.96 per month. When we called them about that shortly after starting service, they said it was because we have a dual DVR and they were charging us for 2 TVs. When we told them we only needed one TV and we would like to change service to one TV only they said they couldn't do it because it was a dual DVR and that was the way their system is set up.

We were able to call them today to pay the $95.05 past due amount and they wanted us to start service again. We asked them how much that would be and it ended up costing $234.00. And here's another kicker, we asked them when our "Two year agreement was up" because we intend to drop them ASAP and they said it started over as of today. They also have us on a 20 day billing cycle. Aren't there 30 days in a month?

Finally, about 1 month later (24 March 2010) when I received a full check from my job, I called Dish Network and gave them $172.14 ($40.91 for the next month's bill, $5 for paying over the phone with a debit card, $3.91 for an installation plan to waive the $95 service fee, $123 for them to move the service to my new address). When the technician came to my new home, we both went throughout the area only for him to tell me that he cannot get a line of sight and that because of that ,I will not be able to get service because the trees block the dish.

I then called Dish Network and explained to them what the installer told me. He also notated it on my account exactly what he told me. Dish network in turn tells me that since I am cancelling the service they are going to charge me a $300 termination fee. I constantly informed them that I am not cancelling the service; I wanted a refund on the service that they could not provide to me as a consumer. I also told them they cannot push the blame on me and make it seem like I was in the wrong because they were not able to acquire a signal. I was told that I should not have moved because where I was at was getting a signal perfectly fine, and, they still want to charge me an early termination fee even though it is an equipment issue with them.

I was rudely told that I only have two options. 1) I can cancel and pay the fee or 2) I can continue paying the bill until 24 months is over. I did not breach any agreement we had, as a matter of fact. If I wanted to cancel, then why would I continue paying the bill for the service until I had enough to move it to my current residence? This is an obvious issue that is the direct result of the fact they cannot admit they are at fault.

I called customer service. The first time, I was disconnected, the second time, I was left on hold for half hour. The third time, I had to insist three times to speak to a supervisor then was left on hold for another half hour before I got to a supervisor. When I got to a supervisor who's name was Terri, he pretty much stated it was my fault that Dish Network didn't explain the DVR service to me and started to tell stories of why I couldn't get the service I was supposed to get free, when it was offered for free in the first place. Then he rudely kept trying to get me off the phone by saying "are your finished" three times.

At no point did I raise my voice or get angry. He offered to split the $100 upgrade fee that I don't think I have to pay for something if I should have had it for free in the first place. He stated to me that all I was trying to do was get something for free. If it was explained, then yes, I would have gotten it for free so why should I have to pay for it now. I'm not receiving anything for free except what I should have received to begin with. I am completely unhappy with the customer service and the supervisor's help that I received. I will not stop until I can get the service that I'm entitled too, not only with Dish Network service but the help that they are supposed to provide their customers. This all happened for a service that I have only had in my home for 24 hrs. I tried to resolve as soon as possible without any results.

On Monday, March 15, 2010, the dish was installed, papers were signed (no copies received of any paperwork), the technician left with a $10.00 tip in hand. At this time, we went up to check our new service and discovered that there were "no local channels” as was agreed to from the date of agreement. We have always had the local channels so we just assumed there was something wrong and maybe they were not, for some reason, programmed in as of yet. So we called customer service number given to us by Vince. We got Oscar again, nice guy, sorry for our trouble, etc., however we cannot get local service in our area (which we should have been told this initially by Vince).

Oscar referred us to another company, All American Direct. They could give us our local channels (amazingly -- but not Dish Network). Bottom line is that we were lied to, they took our credit card number, had given us an account number prior to even having the set-up, again, lied to - contrary to how society is today, there are those good, hardworking, honest people (like us) who do the right thing and, believe it or not, expect the same or if you made a mistake, own up to it -- but don't cover it up. We wanted to cancel the whole thing on principle alone. On Friday, March 19 after 5;00 pm (we both work and commute everyday), we called and wanted to cancel/ first we got Jessica, then on hold, then Jessie, then Caesar, and then Cecelia, supposedly a supervisor, but who knows because the first time we asked for a supervisor and/or a supervisor's name one of them would say they can't give you any name, there are too many of them.

Amazing! We know the game. They passed us back and forth, put us on hold, then back again. Most people would have hung up but we didn't. We did this for at least one hour. Did I forget to mention that Ceasar put us on hold two or three times so he could call Vince. He doesn't even know Vince we're sure. Later he got on and said Vince never told us that. Lies, lies, and more lies. Caesar said the call was recorded - we asked immediately to hear the conversation and he said we'd have to get a subpoena to hear it -- which we will do (if there even is such a recording). We asked for the CEO of the company, etc., also asked for a Dish Network office (one in the New York area somewhere) and we were told there were no such places

Now we're told that if we cancel, we'll have to pay a cancellation fee of $17.50 a month for two years. Corruption at its best from the beginning, lies and the runaround. Who give these people the right to operate this way? Who checks on them and how they do things? They sit behind a desk somewhere with a phone and as long as they do not have to meet with a potential customer face to face, they can lie and steal their way through anything and anyone, while the rest of us work hard, every day and do so honestly.

According to Dish because I cancelled (I had to cancel. There was no service.), I have to pay $200 in monthly fees. At this point, I am contacting realtors in the Pinehurst area telling them what I have been going through. I hate to play the "senior" card but this is a retirement community. What happens if someone has to go into a care facility? I'm healthy but if anything happens to me, I'd hate to have my family have to pay for my monthly Dish bills.

Basically, we sent the installer on his merry way to the next poor unsuspecting consumer. After 3 more calls to various places, we found that the credit card that was given to the marketing company now has been shared with Dish Network who has placed their pending charges on it as well! The bank card was notified. How do these people stay in business? Are we that hooked on their services?

I am paying almost $80 per month for the privilege of working on their equipment every night in order to just watch the nightly news. They will not let me out of the contract without at least $315.00 upfront. So I am stuck. We never had this trouble with DirecTV. DirecTV cost more and now I know why. Dish network is definitely one to stay totally away from. Any help here is greatly appreciated! I am definitely not receiving the services the contract grants to me and I pay for each month.

It was later determined that we were over charged and we then spent about three months fighting with them to get our money back. They eventually started crediting our account until that matter was resolved. We had thought that our troubles were over. Then, we bought a house and decided to move. We called and spoke with a customer service representative on January 27th and specifically asked if there were to be any additional charges for moving service from one address to another in the same town. We were informed at that time that there was no charge and in fact it could be done the very next day.

Today, March 22nd, we called to have our services moved. We were told that we would be responsible for an additional ninety-five dollar fee or six more dollars a month for contract for service agreement, plus fifteen dollars for the move. This was the final straw. We informed the adamant CSR that we were just told a little over two months ago that it would be free. He stated that the company's policy changed on February 1, 2010 and that moves were no longer free. Incidentally, no mention of this policy change was told to us when we made our initial call, nor did this information show up on our bill dated February 13, 2010.

We then attempted to cancel service. At that time, we were informed that in order to cancel the service we would have to pay one hundred twenty dollars for the remainder of the contract plus a laundry list of charges to return equipment that we would have to incur, even though we originally had purchased the equipment outright. This cost was more in time and bother than we could afford. So, once again, we are forced to continue using this company.

We are not ones to jump into class action suits, but this is one occasion where we feel this company is taking advantage of its customers. Thank you for any actions you provide on our account, and please contact us if you need more information. We are paying more than we should have to and feeling like we have been taken advantage of.

I simply asked for this money to be credited to my billing statement and immediately experienced resistance. I told them that if they weren't going to refund me the money, that I would have to cancel with them. Then I was told that they wouldn't waive the cancellation fee, even though they are responsible for the overbilling. Dish Network did not even try to make this problem right. They instead just kept telling me how I could reduce my service to lower my bill. I currently receive fewer channels than I did with Time Warner, and I pay the same amount of money.

I would never recommend anyone to Dish Network. In the past I have used Time Warner and DirecTV. I never experienced problems with their customer service. Dish Network could have simply refunded the additional portion of my package that I never signed up for, or let me cancel and not have to pay their outrageous fee. Now I am stuck with a bad cable service that loses its signal whenever the wind blows in the wrong direction. Their customer service representative did not offer any solutions for these problems but to downgrade my package. I removed the excess sports package and the service plan, and I am still paying too much for this.

I have been unable to watch the TV for two weeks now. I am still being billed for the service that they know, I cannot access.

So Dish CSM's and CSR's told me to either pay a retailer to do the install or pay us to cancel your agreement. I asked for the fee to be waived and I was told no. The reason is that my contract says that I am responsible for keeping my service. So, paying a retailer is my only option. This is because the standard Dish installers are not authorized to do apartments/condos. Unless your apartment/condo is prewired for Dish. You must go to a retailer. That means more money out of pocket.

The cost for contract termination is one hundred and thirty eight dollars and fifteen dollars for shipping labels. So, I terminated my agreement after CSM and a CSR treated very bad and did nothing to resolve my problem. I got ripped off by Dish Network because they do not have a good install solution for apartment renters.

Apartment renters and condo owners should choose DirecTV. All you pay for is the tripod and you get better customer service. Also more apartments/condos are prewired for DirecTV versus Dish Network.

On my February bill was a $400 charge for not returning the receiver. I spent over 3 hours on the phone that night dealing with rude people who called me a liar. The first guy I talked with did tell me that they have had several complaints from people with the same story as mine, that the representative told them to throw away their receivers. At one point, I was on hold for 1 hour and 3 minutes before the call released. One of the managers, the 2nd in line person, told me there was no one else I could talk to. He told me he was the highest link in the chain. I questioned that telling him he was just above the guy that answered the phone, but he refused to help in any way.

I finally was put in touch with an Executive Resolution Specialist, Dave **, who was very nice and polite, but told me he couldn't believe my story because the representatives are guided through what to say by a drop down screen on their monitors. When I told him that apparently several people had the same complaint as me, he disregarded it saying he would have heard about it if that was true. He did offer to split the cost with me and charge only $200. I told him that was unacceptable and he gave me the direct number to call the next day during normal business hours. He told me I may get a person that is sympathetic and waive the charge. I did ask him to at least investigate the guy who told me to throw it away and see if he would admit it. He disregarded my request.

I called the next day and talked to Javier. He also questioned my story then said all he could do was the same as Dave, split the cost with me. I told him that was unacceptable and that I would leave Dish for DirecTV. He didn't care. He told me Dish would turn me over to a collection agency and they would get their money. I asked him to at least investigate the guy that sent me the receiver in January, I know his ID number is on my account. I asked him to at least see if the guy would admit telling me to throw it in the trash. He said he would and to get back with him the next business day. I have been calling and leaving a message with my number now for 5 business days and haven't heard from him. This is a disgrace and should be illegal. I have been totally happy with Dish until this. I feel there should be a Senate Investigative hearing on Dish, much like what they did with GM and Toyota.

I was informed that the extra money was just to get local channels, but they would gladly remove them for me. What a silly statement, and then he had the nerve to ask "well what were you paying with the other company?", and finished by saying, "if I get my mom hooked, up they will give it to me for $19.00", which was crazy, because the agreement was $19.00 from the start, not to mention, I never agreed to local channels that I already had. I'll keep it and make it work for me, but I wont get my mom, sister, mother-in law, or anyone else hooked up.

I'll simply tell them the truth, no matter what you order, and how many times they quote you one price, they will always charge you more, and make you feel like you shouldn't ask why. Dish network, if you come across this letter, can I have the price that I was quoted? Please? And can you, in the future, tell customers that they have to be charged for free local channels, and let them have a choice in the matter, and take the $19.00 a month?

This is very misleading and deceptive advertising. I spoke to their Executive team and they will not even take responsibility that it is their ad and will not honor the less than $10 price. Order on 1888 694 4213 says nothing about price is actually $15.99 then Dish wants to charge you $5.00 to cancel the HBO.

They billed me a $50 activation fee and then they used my credit card number to sign me up for other services that had nothing to do with Dish network, repeatedly charging me $19 every month. I had to cancel the card to stop them from stealing from me. It didn't stop there. After a couple months, my $42.99 was up around $90 and then drifted above $100 per month. When I did the online chat and then called them, I wasted several hours attempting to get them to abide by the contract. Their excuse: They aren't bound by any price they quoted but I am bound by a two-year contract to pay them whatever they want me to pay.

Homey, don't play that! I made it a point to track down the corporate office in Colorado. Their number is 720- and wound up talking to a high level but just as incompetent corporate customer service person by the name of Shelley (when you call the above number, enter her extension, xxxxx, after you get the answering system. Shelley promised the world, offering to fix the problem and did, for one month. Now, the bill is back up to $95.98 (remember, I am supposed to be paying $77.95) and of course, she won't call back! Her voicemail says her schedule is from 3:30 pm central to midnight so you'll just have to get her when she's in, I guess.

So, let's review. Do not give Dish a credit card number unless you are willing to cancel it to stop them from stealing from you! Do not expect them to maintain the contract of what they agreed to! Expect the price to change, read that "go up" every month without reason. Expect to waste as much time as they can get out of you to not solve their ripoff billing practices. Even when you think the problem is solved, do not think the solution will last more than a month. Expect to waste more time in the future. Could it be every month for the rest of eternity? Don't expect Dish to work when there is even the slightest amount of rainfall. Snow or freezing rain? You'll need to get on the roof and clean off the Dish (no TV until you do!). Know that you will do what I am doing now, writing about Dish Network Bait and Switch and credit card fraud online. Good luck with these low lifes!

After a few hours of being on hold and talking to supervisors, etc., they told us they would disconnect our service. All for one channel! Several people where I work told me that Dish had horrible customer service. They were right. Beware. My boyfriend is a plumber and had to miss hours of work for the guy to show up and when he did, he worked for three hours and the box didn't work and he only brought one. So, we were without TV for a day and a half.

I filed a complaint with the MPSC. They referred me to the FCC. Then the FCC referred me to the FTC. The FTC informed me that they don't take complaints from consumers and referred me to my state attorney general. It appears that Dish is totally unregulated and does as they please. I'd say they operate a very nefarious business. I would advise against doing business with them. Dish wants $300 for their additional phony contract.

I was having a little trouble with my DVR and told the guy, and he said that they would send me all-new equipment because my technology was outdated, but in order to get the new equipment, I would have to change the account to my father's name because I had already leased the equipment under my name and that I was out of contract already. He told me they would send the new equipment and have someone install it and that as soon as the new service started with the discounted price, the old account would be cancelled. I didn't think anything of it, because this guy knew all my info and was very polite and was telling what a great customer I was.

They installed the new equipment, and the installer said they would send boxes for all the old receivers. I had sent my payment for the old account for $111.56 for service from 01/09/10-02/08/10 and then received another bill for the new services for 01/12/10-03/11/10 for $123.31. And since there was an overlap of payment for the month of January for the old account and new account, I wrote 2 emails to Dish Network and did not receive any reply.

So I sent the balance of $11.95 with a letter explaining there was an overlap and was being charged twice for the month of January. I didn't hear anything back from them, but they cashed my check and so I didn't think anything of it and was not receiving any bills for the old account with my name. So I thought everything was taken care of.

Then in March, I received another bill saying I still had a balance of $111.56 which I thought they transferred from the old account to the new account, because they already took the money for January and was receiving the same service for the same house just at a discounted price. I called Dish Network and explained what happened. They told me that what that guy did was wrong and was not supposed to contact me to set up this account. Then they told me that the old account was never cancelled and that I had called to change my address. I never even heard of this new address they had told me I changed it to. And they told me that I verified the info, so they changed it and were still billing me.

I told Dish Network that it wasn't me and that I don't live at that address. But they told me it wasn't their problem and that I have to pay for the services of someone else's house because the account was in my name.

So now for the last 3 months, I owe them over $500.00 for services to my house and services for another house whom their retail partner fraudulently changed my address to for him to make a commission. I spent hours talking to everyone, but they basically treated me like I was the criminal and that I did all this to save $10.00 a month.

I never had a problem with paying. I was just having problems with my DVR and was going to contact them about it, but the guy representing Dish Network said I was eligible for promotions because I have been a good customer and that he would get me new equipment because mine was outdated. It was him who contacted me and did all this. His name is Laxshman and was calling out of Denver, CO. I have been a loyal customer and has given Dish Network thousands of dollars in the last three years. I don't know what else to do. So I hope someone could help me with my situation. Thank you.

The installer left tons of garbage; fingerprints, dust and broken cables all over the house. He cut off the old DirecTV dish and left it lying in the middle of our front lawn. He was rude, impatient and talked down to me. I was under the distinct impression that he could have been under the influence of methamphetamine. Long story short, we have to have them come back out for $12 to move the receiver to the room that we specifically asked him to place in to begin with. A miserable experience indeed and I would recommend someone other than American Satellite for a Dish Network installation in Sacramento if that is possible. $12 fee to have them come out again and take off a half day of work to babysit the installer.

My call to the customer service has been escalated to supervisor and he hung up on me. They are unfair and unethical.

The entire experience has been unpleasant, and when my 2-year contract is up, I’m going to cancel, and will advise all my friends, and family not to ever sign up for Dish Network because they are a rip-off. I am very dissatisfied with this service, and they will never ever have to worry about me again.

5. Besides the equipment, you also have to plug in their components that taped into the telephone lines (other companies do not) and if you remove them, you will be charged $5 more per month.

When I cancelled the subscription within 30 days on 2/9/2010. They told me that they would charge the cancellation fee because the written contract did not offer the grace period. I protested but they went ahead and charged $286.82 - the cancellation fee to my credit card even if I did not approve it. I called Dish Network to stop doing that, but they charged my credit card anyway. Initially when I spoke to Dish Network sales person, he asked me to read my credit card number to verify if I have a good credit. I did not know they use this information to charge the cancellation fee to my credit card.

Right now they collect $286.82 from my credit card. What bother me is the big company, Dish Network lures new customers into signing long term contract by lying to new customers, then when new customers cancel the subscription because of the bad product and service, they charge the customer anyway they can using their written contract.

I also had problems with installation and was told two completely different stories by two different installers. I am still angry that they drilled new holes into my wall and floor instead of using the old installation routes used by the previous 2 services. The installer even admitted to me that he hated going into the attic, so he made up an excuse for having to drill new holes and mount an ugly pole in my yard instead of using the roof mount already there.

Dish TV is sneaky and underhanded. Do not trust what they tell you! To sum it up, I have new holes in my walls and floors and I am going to pay an additional $186 for the 24-mo. contract above the price that was quoted to me.

I wanted to talk to the supervisor, and again, I was put on hold for 20 minutes and call-dropped. I called again and told the CSR that I want to talk to a supervisor. She told me that she can refund me the balance of my programming fee but cannot waive the shipping and handling fee. When I insisted on talking to the supervisor, she put me on hold for like 30-40 minutes. Then the supervisor came on line and told me the same thing. I gave like 50 zip codes to the CSR, but she kept on telling that they don't have any drop-off place in any of those zip codes.

Now, I have checked from web that they will send me two boxes, and I will have to return LNBs as well which I cannot get from the top of my roof as I don't have any ladder. And the great news is that I have to pay $15.00 per box and there would be two boxes.

The customer service from DISH Network is totally pathetic, and after staying with them for 5 years, I have to pay $30.00 and dismount the equipment as well. When I get a new account, I have more than 200 dealers around me who can come and install dish in 30 minutes, but there is no place where I can drop the equipment.

When I finally called them some months later, I was treated with disdain, had one of the representatives hang up on me, they did not have any sympathy for the fact that I had been paying over $75.00 for a service I had not used in months. I was not tied to any contract since I have had the services for a long time. I was never offered any credit for all the months I paid and not had the service, I was not treated with respect and consideration. As a customer, they just made you feel like I was not worth their time.

As a consequence I decided to cancel the services because I felt I was paying for something that was not only pricy but also under-performing as far as equipment is concerned. Have they tried to give me some credit for all the months paid, I might have considered the option. Conclusion: I ended up paying over $450.00 due to my inability to have to deal with customer service for hours to have their equipment functioning properly. So frustrating. Moral of the story: Dealing with them will probably result in wasting your time and money, guaranteed.

I went over the individual charges and the first was a charge that was optional but put on my bill because they thought it should be there, a service plan! Then the second charge is for a second TV connection. I was asked if I had a second TV at the installation time, I said no, and I would never have another TV. The installer even asked to check the house! Yet, the company is charging me for it!

The response from the representative was, "We always put in equipment with two connectors and you pay for it!" I responded, "Well, since your installer misrepresented the information and you are charging me for something I did not want and do not use, this is fraud on your part and theft of my money!" The representative said, "Well it's been on your bill so you have to pay it!" instead of saying "sorry, we will remove something you did not request and are not and will not be using!"

So yet again, another company is scamming a customer, trying to make a customer pay for unnecessary and unwanted equipment and committing fraud by putting into the bill a service plan not requested or needed! The representative very hesitantly said the service plan charged would be removed from my bill but again said since the TV2 Receiver Connection charge has been on my bill, it will stay there! The arrogant attitude is despicable.

A consumer should receive the respect of being told the truth, not be subjected to misrepresentation and then charged monthly for their thieving tactics! Would they stand by and let a consumer steal services, steal their equipment or not pay for services? But it's okay by them to do it to the consumer!

When I was in business, I was loyal, compassionate and I bent over backwards to serve my customers and was blessed with a lifelong successful business. Whatever happened to serving the customer with the thought of not wanting to lose them? The economic consequence of this is I will not be able to enjoy my TV and that is my one form of enjoyment being alone and disabled. The fraudulent charges will cause excessive expense and I will have to cancel the service, and why should I have to do that because a company is greedy and without regard for honesty. They owe me for almost a year of overcharges and I want reimbursement asap.

After finding someone I thought could help me, that person transferred me to an "Executive Resolution" team member, who was not willing to help me at all. I asked, “Why aren't you helping me, when the person that transferred me to you said you could help?”. The Executive Resolution team member stated, “He just transferred you to me because he didn't want to talk to you anymore(!)". I finally reached a Executive Resolution team supervisor (Raymond) who would not say he would honor the rates that were given to me when I signed up, but that he would listen to the tape of my order with Dish's third party sales group, 4digitaltv.com to see what was said.

Tonight, I called in to stop my service, and get a refund of the $122.94 in charges Dish charged my credit card.

After being once again hung-up on and talking to several other customer service people, I finally ended up talking to another "Executive Resolution" team member. I simply asked for 3 things. After all that I had gone through, could I stop the contract, get the charges credited back on my card, and to cancel the service in 3 days so I at least have another service ready when Dish service stops.

This member would not agree to giving me back a full refund, and shut off my service immediately, so tonight, I have no TV service at all now. It's been a nightmare. Like I said, please avoid this company at all costs! I have no idea if I'm going to get any of my $122.94 back, and I have no TV service now, because Marisela shut down my service as we spoke with no regard to my access to news, weather information in case of bad weather, etc.! Unbelievable.

On Monday, Verizon told me they do not work with Dish, so of course I called back the number in which I called in the first place and canceled. I was not going to get it installed until Tuesday anyways, but Dish had no record of who took my money and all they (Dish) could do was stop the hold on my $25 which has not happened. We called in vain and no one wants to give me my refund, in fact I was told that I could not get a refund, it was non-refundable.

When we found the resource that took my money (bank records), I never received the service and $50 is a lot of money these days for me just to write off so I'm going to complain to everyone that will listen because I'm mad as hell. Plus I was lied to and told by a Dish representative that they never told me that Verizon was affiliated, which was not true because I and my husband talked to them to verify this, we were both on the phone with the representative at the time. I want my refund and the hold off of my $25.

Now I'm told by the bank that they have to investigate after the money is processed through. It's not okay to lie to the consumer to get you to buy the product, then say it's non refundable. Also they record calls, but conveniently after they convince you to buy. I was told after the deal was made that the call was now going to be recorded (after the promises of package deals with Verizon) but I didn't catch on, I didn't even think anything of it. The last thing on my mind was that they were going to lie to me, I thought Dish was a respectable business so I thought nothing of it that they made all the promises to my husband and myself.

Then they told me as I was about to give them the credit card info that they started taping the call. You see after we called the (right) number for the refund (thanks to bank records) because Dish couldn't tell us who was taking the $50 out, the lady told us that the supervisor would listen to the taping and get back to us. The light bulb went off, now I see what they did. They lied and it's not right.

Although one of their customer service representatives told me the same thing during an online chat, when I actually called in to address the wrong receiver, I was basically told I was stuck with it.

Not only that, they were now billing me for DVR service which I specifically told them I did not want. They were also charging me twice the rental fee I was quoted for a second receiver. In addition, they are now charging me an extra $5 a month for not having a phone line connected to the second receiver (both receivers are connected and both self-test fine to the phone line connection).

Their explanation was that they no longer waive that fee unless you give them a credit card number or auto pay (I told them there’s no way would I give them access to any of my accounts after the scam they had already perpetrated). I ended up having to pay $65 ($50 for an "upgrade" and $15 shipping) to get the correct receiver. This is a very brief synopsis, but the unauthorized upgrade and 2 year renewal started prior to February 1, which was the start of a whole host of new charges they failed to tell me about.

I have no intention of allowing them to rape me and will fight them as long as it takes to resolve this to my satisfaction. Whatever you do, don't subscribe to Dish and if they already have you, leave them as soon as you can! BTW, if I wanted out of the contract because of their breach of our agreement, it would cost me roughly $400.

The Dish representative, Paul, never discussed setting up auto payments. I promptly called Dish, and spoke to another rep who removed my credit card from auto payments. Installation occurred on Sunday, Feb 21st, and all went well. However, when I received my first bill, I saw I was being charged the $7 additional receiver charge, that I was promised I would not receive. I called Dish again to have the charge removed, and was told by the rep that he could not remove that standard charge.

I was transferred to a supervisor, who hung up (or we got "disconnected"). I then sent an email, completely explaining all issues, and supplied them with the line item charges I was promised I would receive. A couple of days later I received a "form letter" email explaining the changes in their pricing.

I emailed back asking if they actually read my email, and that if they don't remove the $7 monthly charge, I will file a complaint with the Better Business Bureau. I received a call today from a Dish rep who apologized for the situation, but said she will offer removing the charge for 12 months, but the charge will reappear for the last 12 months of the contract. It was either agree or not get any credit for the first year. Dish Network's rep who signed me up used unethical tactics to entice me to signup with him, and Dish will not make it right. As Dish is going to remove the charge for the first 12 months, my damages will probably be $84.

I didn't see the credit on my February 2010 bill and was told by CSR the system got confused because I was issued the $13 credit for the upgrade refund, and I should receive the promotional credit on my next bill. I not only didn't receive the credit from February 2010, but my March 2010 bill was even higher. I was told my contract stated if service was interrupted for non pay, the promotion was void. I reminded the CSR rep that service was not interrupted for non pay and the account showed a payment received every month to date. The confusion was surrounding the upgrade cancellation.

After confirming the facts the CSR agreed and elected to elevate my account to a specialist to reinstate promotion. Executive Specialist stated they could not guarantee I would receive credits nor that I the promotion would be reinstated. I explained this should be considered breech of contract since my original agreement was started under the promotion and they were not honoring the agreement/contract.

They maintained their position and I requested to terminate service. I was told I would be charged an early termination fee and that the contract states this. I asked how they could honor one part of contract but dismiss the other. The rep stated policy again and I terminated service. In searching the web for rights as a consumer, I've learned there are thousands nationwide like me who have been misled and violated by Dish. An investigation must be conducted. I was assessed an early termination fee unjustifiably which threatens to ruin my credit if not paid.

Uninterested in stirring the next before moving in, we agreed and ordered service from Dish. Recently, their service has been awful. Box doesn't work, mix up with bills and payments leading to discontinuing service. That's been dealt with however, when I made an effort to contact SB's corporate office to get more information about those pre-existing agreements, I was told that our building manager, to whom I was speaking, was not allowed to give me that number. I'm hoping for some clarification on this.

I asked them why and they told me it was because I had cancelled my service. I said, "I'm not cancelling. I'm ending our agreement." They didn't want to hear it. Why must I pay them so that they can get their stuff back? What about the time it's going to take me to disconnect it, package it, take it to the UPS site, the gas to get there? Seriously, I do not understand this. I have lived up to my end of the contract and they want to get me one more time!

I am finally fed up with them. I took a half day and fixed it without their worthless help. I was without a total of four days. You take care of your technicians, and give me credit for the stress given to me. I had to go out to someone else's home because their capacity of guides did not work. I feel very offended. How can I had fixed it. Something is wrong and is not me.

Since we had our bills automatically charged to our credit card, we requested a revised bill to have our credit card company revise the amount charged to our card. Dish supplied a revised bill. We sent a copy to our credit card company. After that, I made 3 calls to Dish to ensure the issue was resolved. Each time, I was told it was taken care of and my account was current. Today, I turned on my TV to find my service suspended. When I called Dish, they told me it was due to the $23 from 3 months ago.

This $23 was never included on a subsequent bill including the bill due in a few weeks. It was not charged to my credit card company who automatically paid my bills on time. Bear in mind, I never received the channels associated with $23 after the promotional period. Dish wants me to pay the $23 to restore my service even though on multiple occasions, their customer service reps assured me my account was paid in-full and my current bill isn't due for another week, a bill I downloaded from their website.

Dish claims there is nothing they can do even though it was their fault. They can't refund the $23 because once a charge enters their system, they claim, it can't be removed unless paid by the customer. So, in summary, Dish is charging for services they never provided. They have suspended my service until they receive this money, even though I paid all of my bills in full and on-time. And they never provided notice of service suspension. Finally, when I offered to pay the fee over the phone via credit card, they said that was not a valid form of payment. If I was someone who never paid my bills on-time, I could understand this treatment, but this is not the case. I never had this problem with DirecTV. Even though this is their fault and they are not providing the services I paid for, they will not terminate my contract without me paying the early termination fee.

I called again asking for the discount. They give to other new clients since we were now paying more than Dish Network new customers. I was told basically tough luck it is for new customers only and if anyone tells you they are getting the service, we have cheaper than we get it for they are not telling the truth or they are omitting add on charges. Okay? So I asked again why I am paying of the receivers and am told I cannot get programming through the receivers without paying.

I am paying $62.99 a month for programming. So I ask the rep, whom I did not get the name of, how much do others pay who do not own their equipment? He tells me the same as I do. I ask him why would I pay for my equipment then and he tells me he cannot tell me why I made the choices I made 8 years ago. So I ask to speak to his supervisor who tells me that when I bought our equipment, Dish did not have a rental plan and we had to buy the equip. That is not true! We were told the equipment would pay for itself after 3 years. Wow did we get took!

Last fall on Aug, we received coupons in the mail for free movies. All we had to do was put the title of the movie on the coupon and mail it back in. I do not remember getting credit for the movie although Dish says I did. We also received a letter thanking us for being a good customer and giving us $10.00 off for a year. I thought how nice. Then I find out about the receiver charge which is now $7.00 a month per receiver. Friday I called to cancel our service and wad told we have a 24 month contract because we accepted the $10.00 a month off our bill offer. I do not remember anything about a contract. I would not have accepted this had I known since we are planning to move and because we have had Dish for 8 years and never needed a contract before. I feel really cheated! Now I must pay $170.00 to get out of the contract. What kind of business is this?

Can Dish really uphold a contract where it allows them to jam any increase on you and you can't cancel without penalty? She suggested we could reduce programming but I asked her if they offered any pro-rated reduction of channels to maintain our bill, like an 'ala carte' and of course she said 'no'. Plus they threaten fees for 'downsizing' programming. This sounds like someone should do a class action to get refunds for everyone as Dish plays shell games with their prices and package names!

About the time I got finished speaking to these **'s and threatening to sue them in court for trying to charge me a cancellation fee of $420 and the $100, they simply couldn't just give me a DVR for the $100. Instead they gave me a hard time and didn't want to honor their representative's mistake. As I tried to explain to them, it was not my fault and I was not going to pay them the money. Unfortunately, our phone number is in my sister's name and I wouldn't want to cause her to be charged this money, so I phoned them back and was finally able to speak to a representative.

One rep. was able to see the mistake, and in fact, I believe that he was the person I originally spoken to and he was agreeing with me until I said that he told me it would be one hundred dollars. Then all of as sudden, he wasn't the person that I had originally spoken with on Feb 26th, yeah, right. I told them that I wanted to cancel and utilize my rights under Michigan's 3 business day cancellation and utilize my protection under Michigan Consumer Protection Act of 1977, but they still maintained that I was responsible for the all of the charges because I signed the contract. I was worried at this time but I didn't feel defeated.

Fortunately for me, I came upon a site for complaints and further down in the person's long complaint, he listed a number from the Chief Executive Office, which I did dial, but got another employee in this division. It literally changed my life and I am so happy! I spoke to the gentleman in a calm manner even though it was hard to contain myself. I had been given the runaround to the 3rd degree and became very agitated from the whole ordeal. These people were not meeting me, not even half way. For a moment I felt thoroughly harassed. They were making it seem that they were invincible, but they weren't at all. Thanks to this number, so call today (from actual statement made by the individual whereby I found this number ) I finally spoke to Renee and she told me that I had been misled in all the information that I was given up till I spoke with her.

After speaking to my rep who was male and his name is Jorge **, I maintained the truth that I was misinformed by their representative and I should not have had to pay their price, and because of being misinformed, all of my charges were dropped! Praise God, because I felt **. I tell you, I will think three times before I do business with another satellite company and I will definitely get the basic service and will not sign a contract ever in my life again. I was in a living hell.

I had just signed up today, Feb 27, 201,0 and canceled the same night.It was crazy! I am still very upset. I had to take my blood pressure because I got an acute headache that was hurting me very badly. The poor treatment by every Dish Network employee was totally unacceptable and it was all so unnecessary and poor business practices. Signing up with Dish Network was a mistake! All these people did were to make my blood pressure high, raised my heart beat (rapid heartbeat), made my head hurt, triggered painful symptoms of Fibromyalgia and Lupus all because they didn't have the common decency to honor their representative's mistake. I truly feel sorry for those who do not get the justice for whatever they are trying to achieve when dealing with these frauds.

When I called and mentioned the Better Business Bureau, I was immediately transferred to the "Executive Office." After listening to my complaints, the woman became very rude and intimidating. She said, "I see you paid your bill online with Credit Card XYZ." I asked her why that mattered, and she replied, "Oh, no reason."

I became concerned and called XYZ. I asked them hypothetically what would be the outcome of a dispute with Dish Network. I read them the terms in the contract: "...if prior to the end of your term commitment, your service is disconnected for any reason, you agree to pay, and we will automatically charge, a cancellation fee to your "Qualifying Card." "Qualifying Card" ...you authorize Dish Network to charge, with respect to all cancellation fee(s) and un-returned equipment charge(s) that you owe under this Agreement to the credit card or debit/check card that you initially provided to Dish Network (the "Qualifying Card")...

Credit Card XYZ told me Dish Network files all card numbers, and 99.9% of the time, they are successful in winning disputes. It was also said that if you use a friend/relative's card one month, they are also at risk, and that whichever card they find with enough credit on it to cover what they "want," that's the one they use. I asked how this could be. I use a card to make a one-time online payment, and Dish is allowed to keep the number to use as they please? Isn't that an unauthorized charge if it isn't the "Qualifying Card"?

Credit Card XYZ gave no reasonable explanation, except to say Dish has been getting away with this for a very long time. What really peeves me off is the fact I could have paid a one-time fee of $45 and not given them my card. Now, I get to see if a card turns up with a charge of $350.

I guess this Corporate Personhood has a very large family--somewhere along the line of Credit Card Companies and Dish Network are inbred relation. I just don't get it.

I was furious! If I could not afford to pay full price after the first 12 months, I would not have signed up to begin with. It's not that I can't afford it... the problem is that they are not sticking to the original agreement. Would an airline be allowed to change the price of an airline ticket in mid air? So, I hung up on the girl who could not speak English clearly and went to my bank to close my account. I have sent an email to Dish customer service to let them know what was going on. I told them if and when they fix this, I would pay my future premiums by check not auto withdraw. If they don't, I will cancel service and by no means will I pay any fees for early disconnection. I feel they are in breech of contract. You know if I had ever been late with a payment I would not have had any service. I keep up my end of our agreement and I expect them to hold up theirs. Changing the rules mid stream does not work for me! I will keep you posted on any further developments that transpire.

Now in January they began trying to bill us for almost $400 for the DVR, saying we hadn't returned it. Well of course we hadn't, we bought it upfront. My husband called Dish to get this worked out, spoke with a woman who said she would get a copy of our contract. Unfortunately we could not find ours after 7 years and said she would get back with us, but that it would take a few weeks. This was a few weeks ago. So what happens next? They've turned us over to a collection agency for something we bought! We didn't lease it, we didn't rent it...we bought it.

Not only did we purchase it as part of the deal when we started our service. it's now seriously obsolete, they don't even use that type of DVR any longer. Honestly that's irrelevant. We own the DVR. We have not heard back from Dish Network regarding the contract in any fashion, they simply turned us over. We feel this is an attempt to bully us out of money we don't even owe them. So now, we are receiving harassing phone calls from a collection agency who insists the money now! This is extortion, we do not owe this money, yet they are trying to bully us to pay it! They have not provided us with a copy of the contract either.

They offered to schedule it on the next day for a fee of $90.00. I declined and asked for simple exchange of existing box to be delivered to my home and I would hook it up myself so no technician help is required. Still, the answer was it cannot be done on the same day. The next day was offered for a fee of $15.00, though.

By this time I was so upset as a long time customer, I declined the offer and canceled my service from Dish Network. The reason for my outrage is the fact that they require that you rent the box and pay a fee every month. I have been paying the fee long enough to have bought the box probably 10 times over. Why could they not just send someone to my house with a new box? What is so difficult about that?

I have called the "customer no service" number again today to try and get a physical address for the local Dish Network office nearest my home. I was thinking maybe I can go over and take the box and exchange myself. Can you believe they did not have that information? I was told to look in the yellow pages. I did, and there are over 20 different 1-800 phone numbers listed, but no physical street addresses. Do you think maybe they don't want their customers to find them? Maybe because their company is so unhelpful to long time customers who have spent over $100 per month for 10 years. Do the math: ($100 x 12= $1,200 x 10 years = $12,000). I will no longer be using Dish Network!

At the beginning of February, I called to see what was going on with the refund check, thinking that I had given them plenty of time to get the check to me in the mail. The problem was that they had sent it to the physical address instead of the PO Box. So I gave the man I spoke to the correct address and waited, but nothing came in the mail. So I called back on Wednesday, February 17th, 2010, and I was on hold for 25 minutes before calling back and getting a hold of someone, and I spoke to 3 people over an hour.

I finally spoke to Renee at (720) 514-8555 extension 71318, and she told me that I had been misled in all the information that I was given up until I spoke with her that when a check is issued and returned, they have to wait 30 days before reissuing the check and that the service that we received was unacceptable. I asked her what her company could do to compensate us for the trouble that we had been through, and she told me that because we no longer had an account, that they would just send us our money and say sorry. At the end of this conversation, she told me that she would be in contact with me within the next 72 hours. I called on Saturday, 2/20/10, and she didn't answer nor call me back. So I called today, 2/23/10, and she told me that they had finally issued the check.

I am so disgusted with Dish and I will never pay for their services. I can understand a mistake but had it been me not paying them for 3 months, my Dish would be shut off and turned into a collector if I still did not pay them. Let’s see if I get the check within the 10 days she said it would be here.

I have called on numerous occasions and Dish Network has sent me two new receivers since I have been with them and the problem is still there. I never had this problem with DirecTV. I would like to leave Dish Network and not be charged for early termination. Can you help? The consequences are lost viewing, numerous phone conversations with Dish Network with the same spill taking up my time and having to get up and manually reboot the receiver. All the time spent jacking with a system that I pay $100 a month for and doesn't work a lot of this time. Dish Network has hung up on me a few times.

Right after he left, it went out and stopped working completely. We called to have another technician come out after we had verified on the phone that it was the receiver’s issue and they would replace it. A technician came out, wiggled some wires and it started working. Right after he left, it went out again. Furious at this point, we called and told them it is the receiver. They didn’t believe me and had to go through the tests again. They verified it was the receiver and the next technician to come out would replace it. The next day, a tech guy came out, without a clue what was going on, no receiver in hand, and couldn't speak a lick of English.

At this point, we want to cancel; we don't want any part of this **. The technician got on the phone and said they would ship us one, and we would install it ourselves. Not understanding fully, we agreed, and then realized after he left, why would we have to install a receiver? My husband and I shouldn't have to wait until next week to get one and then install it ourselves. So, I called and went through a bunch of prompts until I finally asked for a supervisor. She pretty much told me that the receiver will come and that there isn’t much more she can do about it. I got her direct line, but every time I call it now, she doesn't answer and I left her messages.

My husband and I are at the end of our ropes, we decided to cancel, but we went through a bunch of people the following Friday night and finally someone says there is a cancellation fee for early termination of service. I lose it, how is there a cancellation fee when we aren't even receiving any service? It hasn’t work for the entire week, we've had three technicians out and not one bit of friendly service. I got put on hold multiple times, then supposedly transferred to an executive guy named "Norman" who can't speak a lick of English either. Then I told him that if he is an executive, he wouldn't be giving out his extension, nor would he be giving me this run-around. I threatened to call the BBB and to get a lawyer if we don't have someone call us back that’s a supervisor. I hung up with him after he stated someone will call us. No one called.

I called that Saturday morning, and finally (after going through the story with 5 different people), got a guy named Josh, he is a supervisor, apparently, and I told him what’s going on. He said that it’s their policy that they have to replace the equipment before they can terminate a contract. Well, what else can I do? Mind you, the termination fee is $499.00. He sets up a visit for a technician on Tuesday, even though our ordered receiver isn't supposed to be here until Wednesday (he is assuming it will be here before then) and that the guy will replace it, and if it doesn't work, then we can cancel our contract.

Today, the worker showed up accordingly. He has a receiver with him. I didn't know we had one ordered, and he replaced it. Forty-five minutes after he left, I was not able to view any of my channels. It says I have to upgrade. Another problem! I got on the phone, trying to remain calm, go through the tests of the receiver, and they said they need to send another technician out!

Bad customer service, bad everything! This is the absolute worst company that I've ever had to deal with. I am thinking we are going to have to get a lawyer if they try to give us fees for this. I'm at the end of my rope. Do not go through them. I'm 6 months pregnant and I don't need to be spending hours on the phone with unreliable, ignorant customer service technicians who have no idea what is going on. I've wasted hours on the phone and hours waiting at home for technicians to come out, without a bit of remorse.

When I call about the billing, they act clueless about the promotion and then say okay, I see it ,we'll credit and never do. They recently sent me a letter about changes prices. I've been calling monthly about the billing and they said they will give me a credit for the overcharge but never do. I asked Dish why haven't I been receiving any bills. They said I don't have any bills sent to me. So I asked them to send them to me. They said they can't but they told me over the phone I am being charged now $49.95 and it can change anytime and they said they have the right to change the fee even though I was promised something else. When I ask about the $75, they said they don't deal with that and refuse to give me any corporate info.

I was told that I had declined the DVR option and I stated I had done so without realizing that there was free upgrade to HD DVR because I was not told about that promotion at the time of signing up for the program. I was also not offered the 3 months free HBO and Showtime channels. I did not know about that until the technician came out and was showing me the channels, asked if I got the free movie channels for 3 months and I advised him I was never told about that.

I then called Dish Network and they turned on the movie channels for me but will not upgrade me to the DVR without me paying a $200 "equipment rental fee" even though, when I signed up, they were going to give it to me for free. I am not paying $200 for DVR rental fee when people out there are getting it for free. Keep in mind, when I called I was a customer for only 22 hours and they told me that since I was now considered a current customer that they couldn't give me that promotion. All they said to me was that they understood my frustration but that if I wanted the HD DVR I would have to pay $200. That is not happening! So much for customer service!

He told me that the cancellation fee was $17 dollars each month remaining on my contract. I had the contract in front of me; it stated that the correct amount was $15. I asked Mel to remove some features that were free for the first 3 months; he verbally told me that he removed it. When I asked him to send me a confirmation he said he could not send me anything. I was happy with DISH, but why do I have to pay for a service that I am not receiving? Most of the people in the building have Comcast; therefore, it should be DISH'S fault not to be able to offer me service. I asked Mel to cut me a deal, but he refused. I wish someone can help with my case, and I wish DISH was found at fault. I do not have cable. I can not afford the cancellation fee which is almost $400 dollars. I am stuck paying for a service that I am not receiving. That money should be going to my kids or my savings. I am frustrated and will not have cable for a while.

I asked to speak w/ the highest supervisor available & after a 45 minute wait was told that they will investigate my billing issue. After waiting another 30 mins on hold, I was told that my account had been canceled due to non-payment of the original $79.88 that I had paid 3 days earlier & that they need the remaining balance of $37.88 + my next bill due on 3/5/2010. I told them since my services were disconnected that I would like to place a service termination order. I was put on hold for another 20 minutes before another service representative put me on hold for another 15 minutes after he asked why I was leaving Dish Network.

I explained to him why I was leaving & he laughed at me stating I should just pay the $37.88 as well as my next bill. 2 seconds later, I am disconnected. Upset now, I call back to wait another 10 minutes on hold before that representative hung up on me. After another phone call, I am told that I had signed a new contract when my services were restored on 2/20/2010 & I am now in breach of contract & I would be receiving an early contract termination fee. Do they have the right to bill me for early disconnection?

To make this quite, brief and to the point, our credit card expired and when we received a new card with merely a different expiration date on it, we promptly called your company and explained this to the supervisor. This supervisor (of what, I have no idea) was named "Mike" and he stated his employee identification information as being "X9O". The problem was that we were no longer receiving our cable movie channels. Mike said that this promotion that we had included in our original contract was "not going on any more" and that we would no longer get these channels.

This man was rude to my fiance and gave her the "run around" for a full half hour before declaring that there was simply "nothing he could do about it". That was what we got from a multimillion dollar company! I now must explain that we have been extremely pleased with Dish TV up until this point and have testified to this with many of our friends and family.

Unfortunately, this event that has transpired regarding our cable movie channels and the unsatisfactory and blatantly rude service that was provided us by Mike has left a very sour taste in our mouths. Unless something is done to compensate us, we will be discontinuing our service with Dish TV and will tell everyone we know about your company and it's wrong-doings.

The first time was I got someone I couldn't understand or get him to understand what I was complaining about. I called a second time on Saturday, 02-20-2010, and was told to eat it. There is nothing that can be done. So I guess when my contract is up, I will be going to DirecTV or cable. I have had it with Dish's broken promises. I would never recommend Dish to anyone not even my worst enemies. Plus the second TV in my bedroom has to be "updated" at least once a week. Needless to say, I am not happy with Dish. They are the worst.

I explained to all 3 of these people that these charges were all in the same day and they could look at my previous bills and see I never had charges like this before. They said, “Yes, they could see that but could not credit me for these charges and could only set our pay-per view limit at 0.” I explained to them we just got this DVR receiver and the guy who installed it didn’t show us how to properly use the receiver. The supervisor told me it’s the customer’s responsibility to set the channel locks. I don’t see how it is when you didn’t know where or how they work even. So they will not credit me for these charges and I am refusing to pay them. The charges are under $50, but I know I didn’t order these movies and I for sure didn’t watch them.

See attached letter to management dated 2/19/10:

I have been in contact with your customer service dept twice in the last week in regards to my service which has been disconnected for an amount of $72.00 for nonpayment since Dec 1st. However, my understanding was, based on my conversation with your representative back in November that credits would be applied to my account each month so no payment would need to be received until March. In addition, he also threw in 3 more months of free programming which was due to end in March as well (two weeks from now).

So, you can imagine my frustration when in addition to the cancellation of my service, I’m now told that in order for programming to be restored or in order to speak with a decision-maker or someone in management, the payment of $72.00 would need to be paid first, then they can talk to me about applying more credits to my account. Please understand I am not interested in getting more credits! All I want is to pay for what I am getting and what we has been agreed to.

On several occasions since March of last year, programming and billing has not been talking to each other with regards to my account. Going back to last year, Dish Network was automatically taking payments directly from my account in excess of $80 per month, when in actuality, I was only supposed to be billed no more than $36.00. My monthly payments are only supposed to be $36.00 per month as my regular programming is only $24.00, I have two boxes for $5.00 each and then taxes. At any rate, it’s under $40.00.

So after speaking with supervisors etc, they said they would not refund my money but would credit my account in addition to throwing in an additional 3 months of free programming (HBO, etc) which they did.

However, it appears that none of this has been reflected in my bill. All I can gather from speaking with your reps is that credits have been applied, in fact, I’m told this past month of $52.00 worth of credits but he says that my monthly bill is $80 something. How can it be $80+ when my entire goal for the past year and half was to cut my expenses down to as little as I can? As I am pretty much unemployed and have been for the last year, television is not a necessity and when money is so scarce, you can’t be paying for all the excess.

This should all be indicated in the notes as I made sure that the rep took ample notes reflecting our discussions. After discussing this again with the rep I spoke with today, all he would tell me was that he can’t do anything until I pay $72 as they haven’t received any payment since Dec 1. Well, of course! My monthly bill is only $36.00, so where is the discrepancy?

Am I speaking with robots because no one seems to be able to help me make any sense of any of this? This is not brain surgery. If credits are being applied, as much as $52.00 this month alone, why am I in arrears $72.00? The billing should be cut and dry. My monthly bill is ___. Credits in the amount of ____ have been applied to your account and you will not have another payment until _____. Very simple!

It seems to me that Dish Network has used the three months of promotional channels as a tool to just increase the monthly payment without me, the customer’s knowledge. For the past year, before the three months promotions is up, I have called to cancel it to make sure that I don’t get charged and they’ve assured me that it will be discontinued on __ date. Obviously, to have a monthly bill as high as $80 plus, it must be because they are charging for those promotional channels. However, I can’t get any straight answer.

I’m told that no one will speak with me until my payment is current. I have no problem paying my monthly payment of $36.00 but where are they getting $80+ per month? I don’t intend to pay more than I owe, and to not even have anyone acknowledge what has been previously discussed and agreed to, which should have been located in the notes, if ample notes were taken is more than frustrating.

Of course, I’m sure the notes said that I was upset, which I still am, because I feel that I shouldn’t have to keep going through this time and time again. It seems like the same thing over and over again. I don’t want to pay upfront a bunch of money only to have credits applied later. What is the point? Where is the confusion? I never intended to pay for the additional channels so if this is the problem area, don’t give me any of those pay channels promotional or otherwise, because it doesn’t seem promotional. I believe they are charging me.

In addition, in January, I was aware that some channels I was getting, i.e., two Hallmark Channels, were no longer accessible to me. I have a one year commitment I believe, as last year they gave me some premium channels for one cent as long as I stayed with Dish Network. I’m unclear as to what channels those were they definitely were premium channels that I did pay for 1 cent.

I am asking for your assistance here as I would like this matter resolved as soon as possible. I do not have a problem with cancelling the service if that’s the answer, but I do not intend to make any more payments that are not accurate until someone can see where the problem has arisen and see about a solution. I thought the billing situation had already been handled as recently as December with the credits being applied each month and the additional free programs for three months. Come March, I would owe my regular amount of the $36.00 without the additional free programs. Obviously, this is not what is happening or what gives?

Please let me know if I can get some assistance here in regards to at least explaining what has happened. I do not look forward to fighting this through collections, small claims etc. I would just like some professional and courteous assistance pertaining to my account. I’m told that other people at work have a similar situation with Dish which is why they went to DirecTV and AT&T cable. I am hoping this isn’t the way Dish does business on a regular basis.

Like I said, as of Dec., when I spoke with your supervisor and customer service rep to make sure everything we had discussed was noted and to verify that no payment was indeed needed to be made until March, I was satisfied. But it appears that all those discussions never were recorded or communicated to anyone in billing.

Thank you for your attention to this matter. I appreciate your time and consideration in contacting me to discuss this and hopefully we can resolve this amicably.

Today, I went three rounds with the floundering jerks and explained that this was the final straw, "Send me a paper bill each month or I will cancel my service.” The reply I got: "If we have to start sending you a bill again, you will lose your Cinemax channels because the offer was dependent on paperless billing.” No it wasn't. It was dependent on authorized "direct pay.” They just lied plain and simple.

Not only will I be chucking Dish Network in the trash but I intend to work very hard to hold them accountable for all of their half-baked promises, poor customer service, shotty equipment, lies, and deceit. If I throw them out now, the consequences are $60 early termination fees, $15 shipping to return equipment, $65 installation fee to replace it with cable and most likely a slew of other fees and charges that remain hidden until I take the leap and have no choice.

I've called Dish. if I'm lucky enough to get someone on the other end who understands English, I'm just told "That's right." And my emails went unanswered. And yes, we have signed up for all offers and promotions, and nothing so far has been offered to us. This is unfair. Who knows when we will be eligible for an HD converter box?

And I flat out refuse to pay for a box when free boxes are offered only to new customers. Here, we bought a new HDTV, thinking we'd have this great picture. But now, I feel screwed by Dish, because the TV is not "living up to its potential" due to Dish's policies. The remedy? I want a free HD converter box just like that which is offered to new customers.

I called today demanding to talk to a supervisor. I was put on hold for 30 minutes. I hung up. I called back and was put on hold for 12 minutes. Someone picked up. I heard a voice in the background and then hung up on me. 50 minutes spent on phone for nothing. I called again tonight. I went through 12 people today and finally got to Gonzales only to be told that I must have been calling the wrong number for the last year because they had no record that I had called. So it's all my fault that I can't get service from them. I cancelled the service. I'm out $150 for cancelling a 2-year contract “without cause.” How do these people stay in business?

We cancelled service on February 1st. We were told we were signing for the High Def upgrade and we were tricked into signing a contract. So at that point, we found out we were bound by a lease. Dish said they would bill our credit card, and they would send boxes for us to send back the receivers.

Two weeks go by and I call to find out where the boxes were and I was told I'd be receiving them at the beginning of the week. They never came so I call again and were told they sent them by UPS, and that I had to fight it out with UPS. We asked what date they were sent out and the rep. said Jan. 25th. If you remember, we did not cancel until the first of February. When we said that to the rep, he put us on hold and put a supervisor on the phone that was very rude and told us we have to figure out what to do and hung up on me. But we will be charged all these late fees.

I then called Dish Network back to inform them that they were mistaken in the denied payment to which they informed me there was "nothing they could do and it would be impossible to re-enroll you into the original program because they no longer offer the promotion." Despite their mistake they offered me nothing but I'm sorry and that there was nothing they could do except take my payment for the service that I had agreed to with a two-year contract.

Even though the original terms of the contract no longer applied because of a mistake on their side. Personally I believe it to be a scam that they are performing in offering these promotions and then without cause revoking your enrollment without evidence. I am now stuck paying for a service that was not part of the original terms of the contract and if I attempt to end the contract early due to Dish Network not fulfilling the terms, I will be automatically charged an early termination fee. I was left with only an answer of no and that it was impossible for anything to be done about it.

Now hoping everything is fine, my next month's bill comes in with late payment charges plus the $240 for Zee sports which really got me irritated. I called them back to find out what was going on. I was told that they cancelled the channel for me but I still have to pay. This really had me go crazy. I asked for their supervisor. This supervisor was so unprofessional and I think did not really cared about the agitation I was going through from the last 3-4 months. My wife watches the Hindi international channels which forced me to keep Dish Network. I paid them the $240 and asked them to turn the channel back on.

Whoever reads this will either laugh or cry at my situation because when I asked them to turn the channel on, they told me that I have to pay Dish $240 once again. I would never recommend anybody Dish Network. In my family and friends, I have already switched 10 customers from them. I hope this complaint can go to their CEO so that he can see what is going on in his company.

The premium channels costs at $20 per month. They turned the amount over to a collection agency with no further explanation for a total of $260. I have attempted on numerous occasions to get either Dish or the collection agency to give me a true amount I owe. If the amount I paid was taken into consideration. Neither company has been responsive to my request. I received a phone call from the collection agency while I was in church this past Sunday at 11 A.M. This is the only blight I have on my credit to my knowledge. The harassment from the collection agency is ridiculous! They complain that I don't return their phone calls and when I do, they tell me I owe the whole amount and I shouldn't be so irresponsible in paying what I owe.

Today is Feb 17th but I have been already charged a late fee for the future bill and services till march. I am a cancer patient, I have no energy left to handle all these late fee charged by Dish Network. I have been laid off during my cancer treatment. I have no job, still I try to pay my bill on time but for some reason there is always an amount that pops up 15 days later and charged with 5 dollars late fee. Please help. Take a serious note of this complaint. I have heard similar complaints from many other people.

We have no other choice but to use their services as this is the only company has international channels. Staff is so rude they put you on long hold if you have a complaint and after 15/20 minutes they hang up. Supervisor Tisha ID # G7N instead of helping me started saying, "Oh, if you expect me to give 100$ credit, I can't or if you want me to go six months back and give credit on late charge I can't do that". I never asked for that I tell her but she went on and on and on exaggerating.

Please someone help. Then, she says, I can transfer to account executive and hung up on me. I called back again and spoke with guy named Lewis. he told me that there is no such department as account executive. Then he put me on hold for 15 minutes and as usual hung up on me. It's a torture. It's very serious, they can't keep doing that charging late fee for services that yet to be provided or for next two months. Thanks I am paying my bill. Sometimes, I pay extra but still I am paying hundreds of dollars every year as late charge. I can't take this stress. It's contributing to my cancer. My cancer is getting worse. I wanna live and be peaceful and fight this cancer. But here I am every month sitting on the phone and trying to resolve Dish Network bill.

I stopped him there because first of all, he had said there would not be any charge to my account and secondly, I told him the card would not accept any more charges. I told him that I would need to talk to my husband to find out if he wanted me to give out another card because that wasn't what I expected for them to check my credit. They told me they needed a debit or another credit card so they could go to my bank and verify my latest information.

The representative even passed the call to a supervisor named Morgan who tried to convince me to give him a card without talking to my husband. I asked Morgan why they were pressuring me to give them the card if they just needed to check my credit and not charge the card. He said there was no pressure but then he told me he understood that I needed to talk to my husband and he could set up the account before I got off the phone if I would just give him a debit card number. I was finally able to get off the phone with him again by telling him I refuse to give him the card.

To the CEO of Dish Network, I say this: America will no longer tolerate companies who deal deceptively with consumers; they will be punished by loss of consumers like Sprint. Everyone I talk to I will tell them of how displeased I am with the company. Do not underestimate word of mouth like Sprint did. You may enjoy a good bottom line for now but it will catch up to you soon, I think. I look forward to the day when company is dissolved or sold. I only wish for some of the old days when a dishonest merchant could be tarred and feathered and run out of town on a rail (rough hewn wooden plank). The consequence: theft of money through deceptive business practices.

Over time, this problem became more irritating and I couldn't cancel the service without a penalty. I also noticed that I had a $5 charge as insurance in case anything goes wrong. I thought why pay $5 for the insurance that they won't act on at all. As soon as I canceled my insurance and called to complain about the service, they were more than happy to offer to come out and fix the problem for a $90 charge. They said it's because I don't have insurance. I told them they didn't want to come out when I had insurance but as soon as I canceled it, they decided to come out and help for a charge. I declined their offer and am strongly considering canceling my services with them in the near future. Do not sign up for their services to prevent any problems done to you on their behalf. I am paying for a service that I cannot use. I pay every month for channels that do not work.

After going through this for years, much to my surprise, I received my statement for March 2010 and my statement reflected a breakdown. It showed $39.99 basic with local channels, $7.00 for an extra receiver, and $6 for what I was told was for a service warranty. I have had this this service for 7 years and have never seen a charge for a service warranty or extra receiver. I then asked why I am being charged now. I was told that I have always been charged for it but they just started showing the breakdown on the bills. I then asked what did this $6 per month warranty include.

I was then told that if I had a problem with my receiver, a technician would come out and fix it for a charge of $15 instead of the initial charge of $95. Okay, let’s calculate. $6 a month times 7 years is $504. I have never had a tech come to my house for a receiver problem in 7 years but I paid $504 for a warranty. I think I would have rather paid $95 per visit. I was then told that I would get equipment upgrades for free. Well, upgrades are free anyway if you renew your contract. So why am I paying $6 for a warranty for my service when I already pay for my service that is supposed to be $39 a month anyway? Plus I was never told that I would be charged any additional amounts other than $39.99 plus tax. I have been paying more than that for 7 years and have never been given an honest answer to why until now when I see it's actually broken down in my statement, which has never been shown until now. A service has cost me more money than I anticipated and with the economy the way it is now, I have to really watch my expenses. If you take that money and multiply it by the number of customers they have charged, this to look at how much profit this company has made.

None of this worked so they replaced my receiver, it did the very same thing! When I called to have my account waived and the equipment removed, they told me that I had not exhausted my remedies and needed to have a service technician come out. After two months of [bad] service, I get a service technician? They told me that if I did not have a service technician come out, then I will have to pay the disconnect fees and fines for early termination. Wow.

I paid for service that did not work right for two months, I paid additional money out of my pocket for cables and such. I spent hours on the phone with Dish Network, had to take time off from work to be there (between the hours of 12 to 5), and if I get rid of their [bad] service I will pay another $300.00. Sounds great!

Pay for something you don't get, get two months of hassles, additional funds spent for cables, loose more time off from work. I have lost time from work, paid for services not rendered as per agreement, paid additional money for things I did not need, will loose more time from work to spend five hours waiting for a service technician and have paid all my bills on time for something I cannot watch.

In January 2010, I was again billed $6 extra and upon calling DISH again on 1/13/10, inquiring why they are charging me for their solution to channels that are supposed to be in the package I subscribed to, but couldn’t receive within my zip code. I was then informed it was a charge on my bill but there was also $6 credited (which doesn't show on bill, just the $6 charge). I asked what the new balance for the monthly bill was now and paid $56.62 per credit card for what I was informed was the corrected balance.

Got February 2010 bill, the $6 charge showed again, this time it showed a balance $5.90 from January 2010 added to total (which was supposedly paid in full) and called DISH customer service again. I was again told that $6 credit was applied to bill for the multisport package and when informing that I was looking at the billing statement, and it shows this as a charge and no $6 credit, as well as $5.90 balance from previous month, this representative repeated same exact statement that a credit had been applied.

I asked if this could be escalated to supervisor, and another representative came on the phone, stated in she was an account specialist (unclear as she had heavy accent) and again repeated what first representative told me. When I explained that the multisport package was DISH's solution to provide me with BTN channels that were supposed to be included in the package I was already paying for, she stated that that was what the charge was for.

I then asked if this could be escalated further to a supervisor, she repeated she was an account specialist and there was no supervisor to escalate this to. When I insisted again, I was put on hold and a "supervisor" got on the phone, I explained this again and the extra charges being applied to my bill, he told me that I was receiving the BTN channels and tune to the channels and I'd see them. He confirmed BTN was supposed to be in the Classic Silver 200 package. I told him again it’s supposed to be in the package I already pay for, but the multisport was their solution and supposedly at no charge as they couldn't provide BTN in my zip code otherwise.

He then stated that BTN cannot be provided in my zip code by DISH unless it’s through the multisport package and it’s only in the Classic Silver package "upon qualification", then kept repeating this and refused to resolve the additional charges. I told him then I'd have to file a complaint since they didn't want to resolve this and terminated the call. I've had good service otherwise and cannot understand why they are now reneging on an arrangement they earlier proposed and implemented as a solution.

I told them my story and they said no, she didn't tell me the truth because she listen to the reps call but she said there was nothing she could do. So she transferred me to another department and she "lost connection." So I called back and told them I wanted to cancel and Tom said no. I had to pay 420 to do that. I told him that I had not had this more than 3hours lost and they lied to me about their service. He talked to me for hour about the same old thing over and over and over and over. So I told him why can't they cancel my service and make me a happy customer? Why did they have to be so mean about this? I would never ever tell anybody to go to Dish Network. I might even put it in our local paper. This has really upset me to the point that I might take legal action if I can .

I called for have them come out and fix the service and they want me to pay a 15 dollar fee for a problem since day one. I can't cancelled the bad service or they will charge me $300 and this rep said, they will take it right out of our bank account. I'm laid off, I don't need this from them. We had DirecTV for a long time with no problems but Dish made it sound good to sign up with them. If I don't want to watch TV I guess.

Well, we now don't have a TV single, it will cost us money. We don't have to have an install problem fixed, or it will cost us money to cancel a service that isn't working.

Barely 30 days into it and they are charging me $15 per month for 23 months to cancel. I went three levels up to complain, argue, or negotiate the cancellation fee, even offering to pay six months but not 23 months. Not only had they refused anything less than 23 months in fees for canceling, but not one person I spoke to seem to have any empathy for my 83 year old grandmother's safety living alone trying to fix this dish through 3.5 feet of snow and ice, to try and clean the dish clean with a broomstick. Really? I canceled it and thanked Yolanda for the unconscionable act on their part for sticking it to me in cancellation fees barely a month into it and with no signal and poor service.

I called them on 1/28/2010 and became their customer for the contract price of $84.98 per month with two years contract and two free receivers for no monthly fees. When I got the bill, they charged me $14 receiver fees. Upon calling, they said they cannot remove that and I told I was told that receivers are free and also there is no monthly fees and if they charges $14 for receiver and then I wanted to cancel the account. Now, they say that I have to pay $99 for installation fees and $300 ($15.00 per month) early termination fees. I have Dish only for a week. Please be careful before becoming their customer.

Stayed with them for a an extra month and decided to cancel because it was just too expensive and we didn't feel like we were getting our money's worth. Partly because most of the channels were not within our interest and also because the guide was almost never updated, and took about 10 to 15 minutes to receive the info from the satellite to update. I ended up calling Dish Network's toll free line in January and spoke to a lady (wrote down her name and date I spoke to her as I did with every person I spoke to at Dish) and told her I would like to cancel my services. She stated to me that would be ok, but I would need to pay a $300 cancellation fee and also a fee pro-rated for each month I had left on the "24 month term agreement."

This is where it gets interesting. The day we had Dish Network installed at our home, I thoroughly read the agreement options in the contract. It gave me 2 options. To select the 24 month term agreement by signing my initials next to the box or decline the 24 month term agreement, with a box for my initials as well, I did not initial either of these boxes because above these 2 options the contract states "If neither boxes are initialed, you will have been deemed to decline the 24 month agreement option and will need to pay a $90 installation fee prior to installation."

When the lady I spoke to told me about this $300 cancellation fee, I recited this part of the agreement to her and it seemed to confuse her. She then began telling me that I accepted the 24 month term agreement. I told her I did not and I was looking at my pink carbon copy as we spoke. She then transferred me to the Executive Office and that is when I spoke to Nick ** (last name spelling may be incorrect). I explained my situation to him and he too told me that I accepted the 24 month term agreement. I also recited to him what the contract states about not initialing either box of the agreement and that I was looking at my copy and I purposely did not initial either box to ensure I was not signed up for the 24 month term. He said he would need to pull the physical copy of my agreement and that he would mail it to me and it would take 7 to 14 business days.

A month went by and I still did not receive my copy in the mail and I was forced to pay for another month of service. I called the executive office again, this time I spoke to a man named Ernesto ** in the same office as Nick. He too gave me the same run-around about the 24 month term agreement and I explained the situation to him. He said he saw in the notes that my contract was valid and that I did accept the 24 month term agreement with my initials in the applicable box.

So I sent it to him and 2 days went by and I still had not heard anything. I called back again and left a voicemail with him and Nick and neither replied to my voicemails.

I called back again the next day and this time pressed "0" until I was connected with a live person. This time I got a female in the Executive Office and told her of the whole situation and she must of apologized for my bad experiences 10 times. I told her I was not going to pay the $300 cancellation fee and I was not going to pay the $90 installation fee and I demanded they cancel my service or I would like to speak to the manager of the office. I also asked her if Ernesto had entered in their notes if he had received my email with my copy of he agreement attached, she said the email was never received. Finally, she said she would not have a problem cancelling my service for me and she would put an "exception" on my account and I would not have to pay the $300 or the $90 and that I would just need to ship my receiver and a piece of the dish back in pre-paid boxes through UPS. I told her thank you and I would do so.

The day after shipping the equipment back, I finally received the copy of the agreement (a month and a half after they said they would send it) they had on file only to see a sloppy "AV" type scribble in the box next to the 24 month term agreement that looks nothing like how I sign my initials. Plain and simple, either the installation tech, Nick, or Ernesto forged my initials on the contract and denied receiving my copy of the agreement proving I did not select the term agreement.

The last lady I spoke to helped me more in 5 minutes than Nick or Ernesto helped me in over a months time. The whole experience was extremely stressful. I do not recommend Dish Network to anyone and I encourage everyone to seek other options when looking for TV service. I also plan to seek legal advice concerning the fact that they forged my initials on the contract and forced me into an extra month of service by stalling my cancellation request. Dish Network is horrible.

I am on disability and my husband is a senior citizen. We are tired of being taken advantage of. We are low income and just trying to make it day to day. The stress causes medical problems and the money we are cheated out of could be used to pay for food and medical bills. We are already without phone service because of this company.

When I called on Sunday morning, the representative told me that the other representative should not have told me to put my hands on the dish at all.

Next month, I had the same problem. This time, I spoke with Amber (ID FD1). I got the same promises, but each bill continued to be different. On the third month, I spoke with Trish (ID 07U). I got the same promises from her as well. I finally just started paying the bill each month, if it wasn't over $5 or $6 of what I was promised.

This month, February 2010, is different. My bill jumped to $92.98. Wow, over $15 per month more this time! I called and spoke with a person named Debbie, and then she connected me to a supervisor. I was told my promotion had ended, but I still had to keep the service for 2 years. If I did keep the service, I would be charged a penalty. No one ever told me when I ordered this service that it could increase in a year and that I would still have to keep the service. In fact, I was told by Larry that the price given was good for 2 years, and I could call back anytime and use his name. Larry apparently had more mouth than clout.

She then proceeded to inform me that there was a $15 charge per receiver to return the equipment! I stated that that was incorrect as I was looking at their new charges webpage, and their customer agreement page, and my contract, and there was no mention of it. She stated that they weren't obligated to put it in writing as long as they informed me verbally! As matter of fact, it clearly states on the new charges page that there is $0 shipping charges with the DHPP, which I paid extra for.

I then asked to speak to her manager. Eddie, ID JAO, then came on the line and stated the same; that they don't have to put it in writing as long as they notify me verbally! This is a very lucrative scam they have going. Not only do they charge a ridiculous amount for the termination of a contract, they even have hidden fees when you attempt to cancel! I will be forced to pay a hidden, unadvertised and not anywhere in writing fee to cancel service.

On January 29, the receiver in my room stopped working. I called technical support. The girl told me that my account was flagged and to have my receiver turned on, I would have to contact the "verifications department." That night, Friday, I tried to reach them, but they were closed.

On Saturday, I did not get home from work until 6:40PM. I called the verification department and got through to a Chris. Finally, we went through the motions of verifying the receivers. The instructions that he gave me were as follows. "I will be asking you some questions about the information in the receivers and he would not be putting me on hold. In turn, I would talk to nobody and not put him on hold." This was frankly a little offensive since he made no attempt to explain his self or give any apologies for this behavior.

So we proceeded to verify the receivers. When we were done, he asked me to send him a copy of my utility bill. Chris had told me early in the conversation at 6:45PM that he was going to be there for another 25 minutes. I faxed him a copy of my electric bill and called him back at 7:00PM, and they were closed. On Sunday, they were closed, so I waited till Monday. Finally Monday, only after two hours on the phone, I was able to send the utility bill and get my services back on.

On Thursday night, the same week, my receiver in my living room was turned off. I called the verifications department again, and they said the address on the electric bill did not match the address they had on file. The address on my utility bill says 733, and the address on file says 731. I tried to explain to the agent that my house is part of an apartment complex. I live on a single family home next to seven apartments. This is all part of the apartment complex. The mail box is on the building next to me, and that building is 733. This is where my mailbox is. My house is actually 731. For some reason, when I set up set-up service with Florida Power and Light, they only recognized 733.

The agent was very rude, even after I explained this situation to him. I told him that if it would be good, I could cancel the services at 731 and start new services at 733. He said that I could not do this, because that would be promotional fraud. Additionally, the ultimatum he gave me in order to maintain service was to pay $60 a month for this receiver in addition to the $60 some dollar I am paying now. In other words, pay double service.

Basically, he was calling me a liar and a thief. In conclusion, today, I am cancelling my services with Dish Network. I have never seen anything like this and don't wish this on my worst enemy. Additionally, I will be contacting the FTC, the BBB, and any blog I can upload this story on. Buyer, beware.

Two whole weekends were wasted. It took 4 people to install my dish. The 1st 3 DISH employees all had lame excuses not to climb a ladder to put a dish on top of my house, because it is 2 stories. One said all of his equipment was faulty, but he never tested any of the equipment in my home. One said he could not install the equipment, because we were down one TV (had 3 of the four) needed for the installation. And another one said that he could not install the equipment, because it was raining. I made sure the TV that blew up was replaced for him, but rain blew the third installation date. He told me that I did not need the 4th set for the installation anyway.

The 1st two guys also told me that all DISH's equipment was refurbished, thus unreliable, and I would not be getting new equipment. This did not make me feel good about the company. All TVs, except for one, were each getting a receiver, so the fourth guy did not see why that was a problem (3 or 4 TVs). And he had worked on the rainy day. I guess that was because he was a subcontractor (not a DISH employee).

Then when all was installed, the price Windstream quoted me for HD--$49.95--was now $20 more. What? DISH claimed that was their regular price and did not know of the price I was quoted by Windstream in their bundle. They should not have other companies selling for them if they will not stand behind the prices quoted by them.

If Windstream does not pay the difference, I am told that I can just have it all ripped out at my own expense ($360). Windstream said they would get back with me in a week. I plan to have it ripped out if the difference is not paid, just on principle! And I will not pay for this, since I was told $49.99 and did not sign a contract agreeing to more. I talked to customer service (DISH and Windstream), and they only served to frustrate me further.

I plan to post all of this on the net under horrible experiences with DISH Network and Windstream! It seems I am not alone. Windstream refuses to give us a tape of the call with their rep and says we can just break the contract with DISH and pay the fees to do so. They know they are in the wrong but won't do what is right. These companies are bad news! What can we do?

I contacted Dish and they said it was an internal error between departments and the box was shown as returned. I managed to get it cleared after a few weeks but now it is Jan. 2010 and the same bill has shown up between AT&T and Dish. Since the companies are no longer in partnership, it's very difficult to make anything happen and I'm told to just pay the bill to each company.

At this point, I have lost extensive valuable time trying to negotiate the maze of both companies to find someone that can resolve this to no avail, missed out on a very good loan APR because of the damage this has done to my credit, and have frankly lost my mind trying to deal with these two companies. Each employee looks through my records and says "Yep, I see what's going on here and its not going to be easy". The final straw was when I was told paying would be easier and that not only was their a collection out but that there were two different amounts between the companies for the same thing. If you are a lawyer reading this and can help, I'm happy for assistance but will not pay up front. I'll be happy to negotiate your fee's off of a won settlement. After what I've been through and am still going through with these titans of industry, trust me, I have no remorse going big against these guys and I'm sure each company's own records of my calls to them would provide damning evidence against them.

At that time, I found out that the person had given me erroneous information when I asked about the exchange in the beginning. She said a new contract began when I received the receiver. I would have kept my old receiver had he told me the truth. This was doing the time when you were no longer with AT&T. I am requesting that you honor my request by canceling my contract which extends to the end of August 2010. Being valuable and excellent customers, it is not asking too much to grant us this request. I hope you can resolve this problem as soon as possible.

We are moving today (new address used above), included in our Jan 1, 2010 bill was a flyer stating Dish Network Makes Moving Free and Easy. When I called the main Dish Network to schedule the move and complain about the charges, we were told Dish now charges $15.00 to move a service, effective Feb. 1, 2010. There is nothing they can do about the bill except for us to take another package, not what we signed up for, in order to lower our payment.

I was told by Donna, Dish is not responsible for anyone representing Dish Network. Never to go to a representative of Dish Network, always contact the main Dish Network. Any Dish Network representative would have charged us a lot to move the service. If we wanted to cancel, there would be a $300.00 charge to cancel.

People are scammed by all representatives of Dish network, as people when they respond to advertisements assume they are dealing with Dish, even though they are representatives. There should be a class action law suit for all those who have been scammed by Dish Network. We are retired with a set income, TV is one of our enjoyments. The agreement (which we do not have in writing, by phone only), at $90.00 for life fits into out budget, $127.18 does not. Now, we are going to have to change our programming plan, in order to afford it. We have been scammed, and I am sure we are not the first.

In December of 2009, that was the case. I called them. The lady on the phone reiterated the 30 days notice. I gave it and they asked that I return the equipment. I did and at my own cost by the way.

I'm told that I will owe them nothing once I return the equipment. I asked this clearly and plainly. Then on February 1, 2010, they charge me $198.57 to my credit card (the one they had on file) and when I called them, they called it a cancellation fee. I did not authorize this.

I tried to reason with the woman on the phone, her name is **, and she was hard with me. I stated to her, "If your record shows all of your phone calls, you should look up the ones with regard to my account and you'll see that I'm telling the truth here." She gave no response to that.

Please help so that Dish Network does not get away with doing this to other people.

Dish installed person I referred to, first they said installer was in that area before my area. Jeromie said I can't be referral for someone who installed before mine. I told him Dish scheduled installation that way. He was so rude, overpowering me and did not want to talk to me at all. Talked to me like I was to shut up and said he was ending my call, I had no point to make. As for all the previous calls I made, none was on record because he said I should have called within 90 days and I had each billing cycle, he would not listen to me. I even had cards in front of me and name of operator who wrote information down.

Please if you do want to be treated like a human that counts, Dish Network will not be the company. They say anything to get you in contract and will not want to hear from you after that. Add Dish network TV to very bad customer service when contract is up. We will not need service from Dish TV again. The person who referred us was treated same way. They are an older couple and she was treated badly on phone. Her quote "they are just rough and when contract is up they will cancel also. So to sum up, since October, I have talked with several operators, gotten several operators names and numbers. Finally got manager and all failed me.

My reply was that I thought I was signing off on the installation being complete, not a 2-year contract! Now they want $165 to finish out my contract. I feel completely misled by Dish Network and believe I was lied to when first signing up over the phone with them. Believe me, I research things thoroughly and use consumer reports all the time so feel that I am a very informed consumer. Some of the customer service people I talked with were rude and wouldn't even consider dropping that fee, I was even disconnected once. I looked at the Better Business Bureau website and see that they have many customer service complaints against Dish Network. Enough so that they provide a name and phone number of someone in Littleton, Colorado and ask that you please call them before filing a complaint.

It also states that Dish Network is working hard with the Denver BBB to improve their standing with BBB. So I have left a message at that number and we'll see if I get a call back. If I don't hear from them within a week, I will file a complaint with the BBB. If there is a way to resolve this through this venue, please let me know.

I had the account closed; but even though I closed the account in less than 24 hours, DISH TV will not let me out of the 24-month contract. They are charging me $360 on my charge card to get out of their contract. I'm still waiting for their shipping cartons to return their two DVRs. Had Omar had been honest with me in the beginning, and had not told me I had 30 days trial period, I would not have signed with them to start with had I known this is not true. I don't know how to prevent them from charging us the $360.00. I even offered to pay the young man's wages for the installation! DISH TV is charging me $360.00 for something that I was told I would have for a 30-day trial period. I believe it is very, very wrong for sales people to tell customers anything to make a sale.

However, since it was supposed to be "so simple," I did it.TV would not come on. I could not get it to work. After hanging on phone for at least another hour, my grandson hooked up old receiver so we could watch. With reluctance, they scheduled technician to come out and install. He did and I had a new set of problems. TV in back room played what TV in front room played. After calling again this was easily solved. Then it started freezing again! Approximately every five minutes. I had called customer service again and I talked to a young man who told me he didn't think it was that big of problem and if I wanted another tech to come out, it would cost me $39.99.What? I only had Dish a month and was so stressed and fed up that I called to cancel and go back to DirecTV. Now I did all I could to give the Dish a fair chance to provide me with service. They failed!

Now they want me to pay a $360 early cancelation fee. I am on a fixed income and this is outrageous. The woman was rude and said yes she could wave this if I agreed to have another tech come out and that I didn't give it a chance to remedy the problem. No way was I going to put myself through anymore stress and aggravation.

I called to question them and was told there was a glitch in the system last month that I should've only been credited for 2 months of free HBO/Showtime instead of 3, so now I have to pay for a month of HBO/Showtime even though promotion was supposed to be through February. The lady proceeded to tell me that I basically need to deal with it because even though it was their fault, I have to eat this cost. The billing glitch was not my fault; it was theirs, so why should I be the one who has to eat that cost? I was told I wouldn't get billed for the premium channels until after March 3, 2010. If this current bill is for service from February until March, then why am I getting charged for premium channels? She turned it around that it was my fault because I only paid what my bill stated. It is my right as a consumer to assume that the bill I receive from companies is the correct amount. It is not my responsibility as a consumer to be sure that their billing is right. I had to pay additional fees that I shouldn't have had to pay.

I chose to wait for fear of them double dipping. In December, no payment was taken out so I called again. They told me to make the behind payment and no late fee would be charged. I did and waited to see if the auto pay kicked in. No deal, January rolled around and still, no auto pay. I called because now I am getting an overdue notice onscreen. They told me they don't know what the problem is but I should make the payment and they updated my debit card info. I made the payment and hung up. I then checked my bank account to find that they had double dipped, taken double the amount owed. I called them back and they refused to refund payment saying they only could see one payment. They told me to go to our bank and the bank said sure enough, they had double dipped and it would take 8-10 days to fix from the bank's end.

We called Dish Network back and they said it would take 8-10 days to fix from their end. My car payment is due tomorrow along with a major medical bill and Dish Network refuses to refund, leaving me in a bad position. I do not recommend using this company. We talked to three representatives and three supervisors who basically told us too bad, so sad. I will be behind on two bills and possibly worse consequences if this situation does not get rectified in a timely manner.

Then I spoke with a supervisor Quin, who was rude, and he stated, “I am not cancelling your contract. You sign for a two-year when they did the installed.” I tried to explain to him what had happen and I was not told anything at the install the previous information I was given would not apply and by signing I would be agreeing to a two-year contract. He would not listen to me and kept saying I will send you to a different department so they can send you a copy of your contract.

So I asked to speak to his supervisor. A woman got on the phone (unfortunately I did not write down her ID number). All she said was I should have read before signing. When I tried to explain to her what happened and that I thought I was signing an acknowledgement that the installer did it to my satisfaction because that is what she told me. In fact, the installer started telling that Dish has surprise random inspection of the installer's work when she handed me the form to sign.

I told her she was right I should have read it, but I did not have a clue that I was being swindled into a 2-year contract by signing what the installer handed me. I further explained to her I never would have agreed to a 2-year contract because I work the County of Sacramento and though I missed the first wave of lay-offs, the employees knew there were more to come in 2010. So I would not have done that. She absolutely did not care and after all of my explanation all she said was it is the customer responsibility to read before signing. I told I agreed to a year. After that I will be cancelling my service with Dish and I will never use them again. I believe they will try and ruin my credit and sue me for the remaining year they say I owe them.

He suggested that I call UPS. I did just that, but since Dish paid for the return postage, they would have to contact UPS to get this package back to the store. So, I hung up with UPS thinking I have found a suitable solution for the issue. I called Dish back again and they told me that there is no way to return it. I asked to speak with a supervisor and got Andreas. They do not have this man dealing with customers all day. I am in customer service, and I know that the one thing you are never supposed to do is blurt out, "Well, it was your mistake." They are supposed to help you fix it.

I would understand if this stuff never happened, but he even said it has happened before. Their policy is to throw away the equipment they receive that is not theirs. So, they do not have the best customer service, and they should really rethink those policies before I would ever say they did. People make mistakes, and companies should realize this and make policies accordingly. I totally admitted my fault in the situation, and offered to pay for the shipping costs for them to send it back. They should have been courteous enough to do so. So, for anyone out there who has ever sent the wrong thing back to Dish, you might want to check a landfill, because that's where all our stuff is going.