DISH Network Reviews

With the new automatic payments I wanted to try again, but I can’t get this old charge taken off and no one will even look into it. That's what the computer says, it can't be wrong. The time it takes to talk to these people and the lack of trying to help is terrible. What about trying to help the customer and not make them mad, they want to tell everyone in the world do not use Dish.

Matt (supervisor) took over the call and was very rude. I asked him if he was familiar with my account. He said that he was looking at it. I said that if I am only entitled to $0.24 per day, then my bill should only be $7.20 a month if that is my daily rate, multiplying 30 times $0.24. But my bill is $18.50 per month. He said, “That is what you are getting. And if you don't have anything else to complain about, that is it.” While I was still responding to him, he hung up on me, although I was still courteous and never got rude with him.

I checked my account on October 13, 2011, and $100 had been taken ($50 for the first bill and a $49.95 processing fee). I called and was switched from DISH Network to Better TV, which is their processing center. I was on hold for an hour of the 2 1/2 hours I tried to speak with people about the disparity in services offered and billing practices. The HD was now extra, and my bill is going to be more than $50 per month. Orders for TV and Internet service through DISH Network were incorrect. To discontinue automatic withdraw for the account is going to cost an additional $15 per month. I am very, very disappointed with how DISH Network deceives new customers, offering promotions they do not honor.

After numerous phone calls and emails, I received a phone call from Bill ** the complaints adjuster whom I was following with for almost a month now. He asked me if anyone from the investigations department had contacted me which they did not. Then he told me that he had all the pictures that the investigators took on his desk and it looked like the water leak that I had, came from my gutters. I tried to explain to him that the gutters are 2 feet below the leaking point and that one of their technicians whom I provided the name and date had caulked the holes that the old technicians had left after the damage was done. But all my efforts went to no avail.

I told him that I was very upset at the company's policies to which I've been a customer for the last 14 years, and that they are taking me for a fool. I told him that I want to discontinue my services with DISH Network and, rudely, he told me that there will be fees for doing that.

I also called the previous week to let them know. The representative stated that he would note on our account that the payment has been mailed and that I did not have to worry about our service getting interrupted. However, our service was shut off today.

Since we signed up with Dish, we have had several problems with representatives. For example, we were told originally that we were going to get 2 HD DVRs, but we only got standard definition boxes. We tried to rectify the situation, but we were told that in order to get the boxes we were promised, we would have to pay for each box. We were told that there was nothing else we could do and to try to talk to the sales company that set us up with Dish to see if they could help. The sales company told us that they were surprised that we were referred back to them and that there was nothing they could do.

We were also told that we qualified to get free DVR service. This is not the case as we pay a monthly fee for it. We spoke to a representative about that as well, but we were again told that there was nothing that could be done about it.

We are very unhappy with Dish, specifically with Customer Service.

After 15 days or so, I started missing channels. When I talked to the customer care again, they said that they moved the channels from 61.5 transponder to 118.5. Now, I am missing those channels until the Dish person comes and manually moves the dish to point to the new transponder. I cannot even record the programs to watch them later and I am missing all those programs. Before shutting down the channels or moving, aren't they supposed to point the dish to proper transponder so that customers do not miss programs?

I am being cheated and lied to, and on top of this, I am told, "You are in a 24 month contract," so I will have to pay $235.00 per month for the next 24 months or there will be early termination charges.

Also, I sent them a payment on 07-15-2010. The payment was due on 07-18-2010. I received a call from Dish Network on 07-25-2010 saying that I had not made a payment. So I sent them another payment on 07-30-2010. My first check came back, and they had torn it and the envelope and sent it back damaged. They never called and told me they had torn the check, so I had to put a stop to it.

I was charged overpayment for months for a DVR that I was supposed to get for free and never used. And I had to put a stop on a check that they had in their hands (It cost me thirty dollars to do so.), when they have just told me they had ruined the check.

Last night, I decided to call and try to get them out here again and spent 3 hrs on the phone with a total of 6 reps. The first one tried to get the remotes to work although I told her I just wanted someone to come out. After 1 hour, she said she was not able to fix the issue & scheduled to have a tech come to our house two days later. After hanging up with her, a 3rd TV that was working just fine prior to this call, wasn't working. All we had was a snowy picture & couldn't change channels. I called back & after talking to several others, I got a supervisor who spent another hour trying to fix what the last person had done to the 3rd TV. She was not able to fix it and because I complained loudly, she said she would do a "bump" and get the tech to me the next day so I didn't have to wait 2 days. I had someone come to my house and sit here from 12-5pm when the tech was supposed to come. The tech never arrived. So I called again and was told they never changed the date & the tech wasn't going to come until Wednesday as they had originally planned. I don't have anyone who can sit at my house on Wed for this so I'm still with only 1 TV of 4 working & I'm paying all this money to them for what? They don't put anything down in the notes that you discuss with them and it's so frustrating getting nowhere with these people.

I come to find out that I was paying premium protection and you are not supposed to pay the ship back fee. I believe that people need to be aware that Dish Network does not come and remove the equipment. You climb up the roof and remove and then pay to ship back. They should pick it up, especially when they have customers that have been paying $88.00 a month for 10 years+.

They don't care about their customers. I don't know how they can advertise as the best. If I had the money, I'd file a lawsuit without a second thought. The stress has caused me to have seizures and be hospitalized, and the time wasted on the phone caused overage charges on my cellphone. Letters and voice mails all go unanswered.

I have done everything they have and I still can't get working service. What is the trick to this? I just want to watch TV and relax. I have to call in several times a week. And on the days I don't call, I'm just too tired to argue with them; it's not because it's working.

I expressed my concern with a supervisor on how terrible this is for our planet. He agreed and continued to say it’s about advertising. They don't want us to take it down because of advertising. They are hoping we keep it up, which is why they don't want their satellite dishes returned to them.

Upon hooking the second setup (same scenario) three days later, the exact same thing happened! Coincidence? I think not. Well, I called Dish again and they sent two technicians (not long out of diapers) to fix the problem. They were more worried about watching Spongebob and texting on their cells. Then, of course when you call Dish (#1 in customer services), you get the most hilarious song and dance. After that fiasco, the billing nightmares started and, up to the writing of this complaint, is still going on. I am not a math major, but 10.00 - 5.00 is still 5.00! Our bill was never credited right. For example, the balance was 74.95, the payment was 74.95, and the remaining balance was 61.59? Wow, the poor folks that have to count every penny don't stand a chance.

If you just pay what the statement says (how nice for dish to double dip), I guess that is why their revenue is in the billions. It sure isn't from their customer service or great deals because in my 30+ years of dealing with companies, this is by far the worst. If my contractual obligation wasn't for two years, I would have them uninstall it. Shame on you Dish. Charles and Cindy, you can't really be oblivious to the problems. When you lay down at night, I hope that you think of all the people that are being taken advantage of by your company. I believe that what we do in life is a reflection of who we are. Your company needs to hold a mirror up and make some changes because the satellite is out there for anyone to capture and someone that has the brains could do the same thing, and hopefully do it with more care and concern for their customers.

Dish seems to evade any consequences. My consequences are being disabled and in a wheelchair, and the television is one of my only forms of entertainment. Shame on anyone who takes advantage of consumers like Dish does. I would like to see them atone for their actions and questionable ethics.

Then I found out I had a “recordable" DVR. I didn't order it. I am too busy to watch TV much less record it. Nothing is that good. I called dish and said I wanted an exchange. I was told that I had to exchange it in Oakland Monday - Friday meaning I take a half day off work! Note that I was charged an extra $5 bucks for a year! I couldn’t take time off work to exchange it. I come to find out 3 months later arguing about something else. I threw in my story. She said she’d send a non-recording unit and stop the extra charge. I made the exchange simply by mail. But no refund on all the bogus charges.

I've had nothing but problems with customer service telling the truth or knowing what they are doing. Then I found out I had a contract for 24 months. I have enough to dump dish without paying a high getting out fee.

I called them and after a while of speaking with the Customer Service agent, he transferred me to his manager and they said that there was nothing that can be done! Well, I am now extremely negative in my bank with other bills to pay and I have no money for food! I only planned on the $62.99 to come out and not the extra $20.18! I am screwed. I have always made my payments and I have never had trouble with Dish Network but now, because of terrible service and no feelings towards the customer, it makes me want to start shopping again.

I want the difference, that was charged to me, returned and the NSF fee I have to pay my bank, plus any additional fees paid at once!

When we called Dish, the representative was rude and we get no answers. I've sent an e-mail to Dish, but of course no response, and they don't put an address on their website to send written complaints. I feel this is a case of "elder abuse" and taking advantage of the elderly.

I called the company about the problem. They said they added $6 for a "protection plan" and something else (could not understand the thick accent). She said this was automatic after 6 months, unless I called to cancel. The problem with this type of add on is that I have no clue that I have it. There was no paperwork stating what I get out of it or even how to use it (what's next?). After a long discussion with a representative and a firm resolution to cancel the "protection plan", she informed me the cost would now be $51 a month. My math may not be that good, but it's better than that. My bill should go down, not up. She told me I was not considering taxes. I told her I was only looking at what was taken out of my account every month, once again bottom line.

Companies like this should not be allowed to access an individual's checking account, with a proven history of deceptive practices. In one hand, they show you a fixed price for 12 months. But the hand behind their back is full of intangible, meaningless, undisclosed, and deceptive automatic options that will go into effect if you don't call to cancel. This is theft.

Come on folks, I was there all the time and he never put even an additional screw, but he put new cables and tie-wraps. But the rep said that the tech changed the dish and feed horn. I asked if was that not for a different customer and he insisted that was mine. I asked to talk to someone higher than him. Finally, a strong lady said, "Sir, you will pay the bill or we have the right to report you to our collection agency and you will face the consequences". I asked, "So what about the 14 days without service because your technician did not show up?" She replied, "Sir, that tech is not a DISH network employee but he's an authorized dealer and we have no control over him. Thank you, and I will end up this call". A very strong lady she was.

It's very interesting, definitely media worthy. Whoever sent it must be the dumbest employee. As for DISH, I guess the joke will be on you, when you see this on TV. As for the current customers, use this to bargain to cut you guys a discount for keeping DISH in business. Good luck!

I had an account with your company, and in December of 2010 we moved from our residence in Ranger, Texas to an apartment complex in Eastland, Texas. When we moved I contacted you to transfer our service to the new place. However, at that time I was told by your representative that you could not service the apartment complex. I said I wanted to terminate the service but was told I had a contract so had to honor it even though your service was not available where we were living. Which, of course, is a very disturbing policy. Nonetheless, much to my discern, I agreed to send back one of the receivers and keep the other two, and pay a rate of $9.99 a month until we either honored the contract terms or moved to a place where the service was available.

In June of 2011, I received an empty box in which to return the receiver. I packed what I thought was the correct receiver in the box and returned it in the beginning of July as instructed.

Since then, I received statements from you in June, July, August and September 2011. The statement dated June 5th was for $14.21. The statement dated July 5th was for -$1.93. The statement dated August 5th was for $8.83. The statement dated September 5th was for $19.59. I would especially like to point out that at no time was there anything on my statement reflecting a $300 charge if the equipment was not returned. It is very important to note that, since in the online conversation I had with your Executive Resolution department, Kelly **, she clearly stated (which you can verify upon reviewing your records) your September statement showed the $300 charge. First lie.

During this entire online chat with two representatives, it was said many, many times that, and I quote "the reason you got the $300 charge on your bank account is because you did not return the receiver". At the time, as you can also see, I questioned not so much the fact that supposedly the agreement I signed gave them permission to do such, but the fact that they a) kept repeating that I didn't return the equipment and needed to find the tracking number, when I had indeed returned it and b) that you took money out of my account four months after I supposedly didn't return the equipment without any notification or effort on your part to contact me and let me know the equipment hadn't been received. This would have easily given me the opportunity to prove that it had been returned and no money would have been, very unethically, removed from my account. By the way, I Googled your company online and saw that this is a common complaint from hundreds of your customers. Food for thought.

After you representative refused to address my concern (as, again you can see in the transcript) and effectively just cut me off, I again went on to the chat and spoke to another person.

Please take special notice of the bolded text. I was told previously, repeatedly by the other representatives, that the reason I was charged was because I did not return the equipment (lie #2). Yet as you can clearly see above, this representative stated that they did indeed get my shipment, it was just the wrong one.

Perhaps you can now see why I find this whole situation extremely disturbing, and I have filed a complaint with both the FCC and the Consumer Affairs agencies. In summary, not only did you, if not illegally, at least highly unethically, and inappropriately accessed my bank account for a $300 charge, your representatives were dishonest and obviously were highly ineffective in correctly explaining the reason. Now you expect me to wait 7-10 days for a box to return the equipment, plus the x number of days it will take for that shipment to get to you, plus the x number of days I expect it will take your company to put my money back in the bank.

Here is my suggested solution: Send the box priority mail, pay shipping for priority mail, and return the money to my account immediately upon receipt of the equipment (although, under the circumstances I would expect it to be done now). All of this process should not take more than 3-5 days. I would also expect you to look into dissolving my contract with your company, without cost and as soon as possible.

I hope to hear from you soon regarding this matter.

The service rep put me on hold, came back and said, "Sorry, there is nothing that we can do." I then asked to talk to her manager or supervisor and, of course, I was put on hold for another half an hour, then got disconnected. Customer service? I don't think so. I also don't think that DISH Network has a heart for the "down on his luck" consumer who has been out of work, but still managed to pay his bill. So much for loyalty and a kind heart!

The service was set up in July 2011. The service was not clear, and problems came. Then, not even a month went by, I received a $250.00 bill--a shutoff notice. So, I took everything down, put it in the corner, and went back to cable. A couple of weeks came and we received a shipping box from DISH Network and UPS. Since our house looked like a graveyard of old DISH equipment, I decided to find a big box, and sent all of it back. The weight limit on the label was 15 lbs. I sent twice that amount.

No UPS would come pick it up so I had to find a place that was open longer. I took it down town and dropped it off. Yesterday, I was looking at my banking information and I noticed DISH debited $385.00. No notice, no warning. We tried to contact them. A man named Muhammed said that he would take care of everything. Wrong. He got mad that we had not sent the equipment back. How do we know that he is not sitting on it? So, today, I had to make some arrangements to correct it.

The last technician who came over told me that the receiver #311 was a piece of **. I needed to call DISH and get the 211 box, and that would solve my problems. They said that they would send me the box but I have to sign up for another two-year contract. I declined their offer. Then, they said I could buy the box for $150 without a two-year contract. I just got off the chat line and the price is now down to $99, and then it still went down to $49. Are you kidding me? DISH, do you have a clue what you are doing? I have called the state attorney of Ohio and they are going to look into my problem. I also filed a complaint with the FCC. All I want is to watch TV without it freezing or distorting. I am going to look into filing a class-action lawsuit against them. Is there anyone out there who knows a good attorney? I wish I had done more research before I got involved with these people! I don't like being blackmailed. I have had it, DISH Network!

I was sick because I waited and argued on the telephone for 1 hour. My blood pressure went sky high. I was so upset that I was screaming and all he would say was, "$9.58 please."

Many of the local folks that live in Harrison, NE with zip code 69346 had company and were about to enjoy the game. The company went home early to turn on the radio or find someone who had Direct TV in order to watch the game. Many of the local people here in Zip Code 69346 who have been faithful customers throughout the years are switching to Direct TV or getting ready to switch if Dish or ESPN cannot get this figured out. No one seems to care and so far nothing has been done. Any ideas?

After three months, money got tight so I needed to start cutting back on expenses and called to cancel my dish (which we didn’t watch much anyway). The rep told me I would have to pay nearly $400 early termination fee (which I was never told about) because I was in a two-year contract (which I was never told about).

Apparently, when the installer came to my house to put up the equipment and, you guessed it, I wasn't there because I had to work. So I had a friend there to let him in. My friend signed the paperwork, not knowing it was a two-year agreement and I by no means gave him authorization to sign anything on my behalf.

So, as of now I have cut my program back to the lowest possible plan and am seeking legal representation to file a civil suit against them. Don’t use this company, they are just bad business!

Yet, Dish told me that they cannot control them, or make them do anything (e.g. make reimbursements and et cetera). You will be in for the biggest aggravation of your life, joining up with this company-- I warn you. Once you give them your account number, it’s done. I highly advise you to tell your bank specifically to never to pay them more than a certain agreed amount monthly, according to your agreement made by phone. Record your conversation with Dish on the phone. It probably won’t help, but just for your own record and peace of mind that you're not crazy!

They will screw up your bank account, if you’re not overflowing in money. They put freezes on your account until their money is paid first, in case you have overdrawn at the time payment is due. So, any money put in your account goes directly to them. My biggest complaint was when they disconnected my services for being late, though I tried to call them before the deadline to make payment arrangement, yet my services were still cut.

When going over the bill of what it would take to get back on, including the fee for next month’s bill included, the representative while itemizing the charges mentioned that, in January of that year, I had upgraded to the gold plan from the original silver that I had been on, that I had ordered the sports package as well, adding an additional $20 (plus fees taxes etc). I told her that I never ordered either of those changes, and I'm the only one authorized to make changes on my bill. When asked who authorized it, she couldn’t tell me anything, nor did she understand, or know how it happened.

I then told her to make the corrections, and credit me back the difference for the overcharges from January. She checked with the supervisor, and told me that he said it had been too long, and no credit would be issued. Then she said that if I didn’t pay the balance by a certain date, they would have boxes sent so that I can return equipment. The boxes came along with the UPS people three days in a row (waste of their time). I wasn't about to ship back one damn thing.

They overcharged me by over $289 in services that I had not agreed to. It was about the same cost of their equipment, so we were even, as far as I was concerned. Plus the DVR is a handy little item; we were able to watch everything we had recorded previously, plus it worked on channels that they couldn’t remove or control. My bank account got all screwed up by them, and I never put another dime back into it-- knowing they were going to hijack it. Eventually, my bank closed the account due to inactivity--good!

People, in order to get the last word in on these thieves, simply close your account. Don’t send them their equipment, and they won’t be able to charge you for it. If your credit is a concern to you (Mine isn’t, I don't apply for credit. We pay cash usually, if we want or need something.), then you might run into problems. You will be taken for hundreds of dollars in bogus fees and charges that you will never get back, no matter how hard you cry. Don't let them win. Take back control-- they stole from you. I hope you take my sincere and truthful advice.

Masontown only has a few hundred residents to start with, so I guess everyone in Masontown works for Dish Network. Yet, I haven't seen a single install truck in the area? The toll-free numbers just give me the runaround, as does the live chat online. Dish Network reports that when a tenant signs the service contract, it indicates that the property owner has given consent to the service. I have never been contacted or asked to sign anything regarding making changes to my property. My lease indicates that any improvements need to be discussed prior to the improvement. Time and time again, Dish Network has installed satellites at rentals ruining wood or siding. When tenants move out, Dish Network does not come back and pick up the satellite.

Dish Network is taking advantage of naive renters who don't know how to ask installation questions and then blames the tenant. Dish Network is big enough to be able to address this matter rather than passing the buck. Dish Network could easily correct this by calling the property owner to gain permissions. Please get Dish Network to change their policies. Please get them to get that stinking satellite dish off my porch and replace the damaged porch steps. Tenants regarding this matter are Dan **, Adrienne ** and Mike **, located at **. They can be reached at **. They moved in the beginning of this month. They should not be penalized for Dish Network's deceptive business practices. This happened less than 6 months ago with a tenant Brittany ** on the same street with DirectTV. I complained then and a form for damages was sent. Now, Dish Network reports that they do not have a damages form. I find that hard to believe.

He began to tell me that he is from the sales department and could not help me with this problem. I asked him to transfer me to someone who could help me and he said that there was no one there who could help me and I need to call another number. I asked him to give me that number and he gave me the number I just used to call him! I explained to him that the number he was giving me, is the number I called when he answered the phone. He told me that there was no other way to help me. Why does he work there?

I called immediately after finding this out, and I was given the runaround. I was on the phone with people who could not speak proper English, or could not be understood. I begged to talk to someone with a working headset and who were understandable. In fact, a supervisor told me that they do not have Showtime On Demand and that it is Showtime’s fault, not theirs. I wanted out of my contract. They said, “Too bad, so sad, were rude as all **”, and they hung-up on me! I am now seeking legal action to get out of my contract. It is so that it would not affect my credit score, that I had worked so hard to repair after a bankruptcy over fifteen years ago.

I am aware that I have to return the equipment and I am willing to take it to the areas near where I live. However, they say that they will mail a box for the delivery of the equipment. Inside the box, I will find a label to send it. If I choose to use the label and send it, Dish will charge me $15 or otherwise, I will have to deliver by post which will cost me more. I am unhappy with this management of customer service and look forward for a resolution.

When I found a small place to live in, it came with free cable and they still will not let me out of the contract. They want $367 to cancel the contract or I still need to pay for the Dish even though I can not use the service now.

I can't help that I no longer have a roommate or that I had to live with friends. My financial situation changed but that is life. How about using some common sense? Also, free movies can take up to two days or more to download. Pay movies download instantly. I feel I am being taken advantage of.

We started the ball rolling. The guy from Dish told us that our services wouldn't change and he would add another DVR to our third bedroom "for free" and give us HBO and Cinemax for 3 months and NFL programs for a year - all for "free". This was all a lie since they haven't bundled with CenturyLink since August 2010. We got our phone bill, thinking it included Dish Network. It did not, and it wasn't any lower than it had been for years.

We called Dish, and they said that they did not bundle with CenteryLink and that we owed them $300.00 for the new DVR and that they could charge us a $150.00 installation fee if they wanted. So they scammed us. I couldn't believe that they would stoop to this level. We called and explained this to 3 different people at Dish and they are like Robots saying, "Sorry for you inconvenience, but there is nothing we can do."

We didn't even want to change our service, but they scammed us into it. They gave fake names "Steve" #TS3. They agreed that they had given us this deal at first, but since there is no bundle (which they said they did), the price is $88.99 per month instead of $62.99 per month. They more or less told us that we better not mess with them or they will charge us for a bunch of made up fees.

On Aug 17th, I called Dish Network to exclude the international package, at the same time, inquired about how many more days I have to make a final decision. The service agent was surprised about my question and told me I do not have any time left and I have a 24-month contract. I was upset and asked them to research before they charge any more money to my account. Then, I received an email from Dish Network canceling my account. I replied asking if that is their method to resolve the issue. I received an answer that yes, everything is taken care of.

However, on 9/10, they charged my credit card for $375. From then on, I have wasted my time calling Dish Network to review the details and false promise they made while signing me up. Now, they said they cannot do anything but to contact Sterling commerce as they are the company. During these calls, I have always experienced different answers from different agents as usual.

After going from customer service rep, to supervisor, to executive accounts manager, I was told to fax in my statement. Well, this month, lo and behold, it happened again. This time I'm fuming. I got the runaround. Yet again, they still "couldn't" find any record of a payment being made. This company is the biggest scam. They shouldn't be in business. And if you are not already in a contract with them, stay away! Previously, I had autopay "decline". So, I called in my payment to have it restored again. My account got charged twice and they never refunded the money. I can't even begin to describe my hatred for this company after all I've been through. They are the worst.

Also, I received an email from them to let me know that I have to pay $15 to ship their equipment back. I called and asked why was that and whether it was clearly said on the contract I signed. I was transferred 7 times and after 1 hour and 23 minutes, I finally talked to this Chris person. He told me he's an executive officer at #52543. I asked for a copy of my contract. He said I should be able to look it up online myself. I said, of course, I cannot because they had blocked my access to my account. He said too bad then and that this is their company policy. I asked if he is aware what consumers say about his company. He said of course, "but that's only 'some people' talking, he can't control it." I told him my concerns and he said OK.

Is there anything I can rate less than one star? Maybe in a scale from -100 to +100, I would rate them -100000. They are worse than any of the companies I have dealt with.

One of the accounts was closed with a zero balance and the other account was active. Alan asked what was going to be done about it, since their company never checked the information thoroughly and now another person is using the DISH Network service with his social security number. It seems (at that time) all they cared about was opening another account and making some sort of a sales quota.

The service rep told him she would have to put him on hold and transfer him to another person who could further assist him. Well after 22 minutes on hold (nobody ever got back to him) he hung up. I urged him to call back. This call was answered by a person named Cheri, she was of no help whatsoever. Again we were put on hold and had to wait (at least 10 minutes on hold), we were transferred to a person named Virginia.

Here my husband had his social security number stolen and used by their company for their own gain and he was treated like the crook! I asked this Virginia person if they were going to do any investigation on their end. It was because of their company's sloppiness, stupidity, greediness, flat out don't care attitude. I asked Virginia who heads their fraud team. She just sat on the phone. There is no fraud team. Instead, it is up to my husband to contact the Federal Trade Commission to get the mess DISH Network made straightened out.

It doesn't sound like they’re going to do anything against the person who is using Alan’s social security number. As for the so called rep named, Virginia she has about as much people skills/compassion and understanding as pond scum. She was very rude and could care less what had happened. She wasn't going to do a thing. Aside from using Alan’s' social security number fraudulently to open two accounts for another person they never even said they were sorry for their actions. It's because of their greed, wanting that sale and just plain old stupidity.

As a customer service supervisor, I must say they have the worst customer service. In fact I'd go as far to say they have no customer service. It sounds like a boiler room operation with a bunch of kids trained on how to simply answer the phone. As far as your star rating-This Company doesn’t rate any stars just a big fat zero for using fraudulent information to open (and keep the accounts active). When the true owner of the social security number wants to open an account, they are treated like a crook.

They were going to charge my credit card $300.00 dollars over a broken receiver box. They sent me a call tag and a box to send it back and I did what they said. They didn't get the return box. I spoke to **, the supervisor, who refused to help me and wouldn't get me to speak with anyone from the corporate office. He said that no one is higher than him and that he will not give me the tracking number. I am very unhappy with how I was treated. I am a customer who should be treated well. This is no way to run a business nor to talk to a customer.

We were sent two boxes so that we could return the equipment. The $15 per box, I thought, was a reasonable. I mean someone has to pick it up and deliver it so there is a fee but when my wife called to find out when we would get our $50 back, we were told that we would not. They said that they do not return over paid money, even though I was told that we would initially. They keep it in case we decide to ever return to Dish Network so that it can be applied to our next account. She went to the top supervisor and that is what was said.

I think this is stealing. Its our money! Sure its only $50 but its ours. We overpay other things like utilities, internet, home security, etc, and never have had that happen. I will never recommend Dish to anyone because of their service, it's just ridiculous!

The next morning, I received an email from Dish Network stating that my email address has been changed. I immediately called Dish and told them that I never changed this, and there has been fraudulent activity going on with my account. They looked over and said that several pay-per-view programming packages have been ordered through my account (I never imagined pay-per-view can cost this much!). Dish network agreed to reverse the charges and purge my online account. My credit card company cancelled my card and issued a new one.

Two weeks later, my Dish Network account was disconnected. I called and they said that there were pending charges on my account. They refunded only $2,042 of the $2,357 charged to my credit card (the credit card company paid them back since they already reversed the earlier charges of $2,357). I called Dish Network again. After two hours, they agreed to refund the remainder. A week later, my account was disconnected again saying that I have pending charges. I had already switched to paper statement. I told them that I would not pay a cent through credit card until I receive a statement by mail. I don't have any service now and I am still waiting for the paper statement. I hold Dish Network grossly negligent in leaking my information to scammers and then canceling my service without my notice. I am looking at legal options for lost time and pain caused to me by Dish Network!

I never sign a contract that would allow them to have an open invoice. I have my copy of contract when I ordered through internet and they charged my card, before it was even installed. It never mentioned in the contract that they have the right to raise the price anytime for any amount. I guess if they told you up front, nobody would sign such a contract. Beware of this company.

A month later, I received my final bill from AT&T with no issues. Apparently, AT&T ended their agreement in 2010 and received a list of their customers. All of a sudden, after two years of not having the service or even live in the same state were the service was previously connected, I received a letter stating that they will bill me directly, from now on. I called and informed them that I have not had the service for two years and they stated that they show that I have. If I did, who has been paying for it all this time and without the boxes, I asked. They said they would investigate.

A few days later, I received their bill and I called again. I had to go through the whole story and they said they would investigate. I have send numerous emails, and made many calls, with no solution. Then I received a call from a collector, in Jan 2011 and I explain the same. I did not hear from them again, until a few days ago were I received a bill.

These are harassments and without reasons. It is clearly a mistake from their part and Dish Network would not resolve this situation.

I have not had a signal now for four days (and the weather is beautiful, by the way). They do not respond to emails, all their phone lines are busy. When I use the website for them to contact me, the person called and said that I had to call commercial services (I live in an apartment). I told them that I have been trying day and night to call the number I always use (1-800-333-3474) and that it was always busy. They hung up on me.

I tried having the website dial me again and they do, but I get a busy signal. So, I tried again a few times, same busy signal. Then, the website feature told me that my calls have been blocked because I was abusing this feature. How can I abuse it if I can't get through? They sell shotty equipment, lie to their customers and then refuse to take your calls. What am I supposed to do?

Then, during the time I had dish, I ordered a part and was charged $25.00. It was not what I wanted. I requested a call tag but never got it, so I called back to find out where it was. They told me that it was 31 days and they do not take returns after 30 days, so I am stuck with a $25.00 part because they didn't send me a label. Then, they sent me boxes to ship my boxes back and I sent them out. Now, I find out that I am being charged $15.00 per box for shipping; another thing that I have never been told of. This gal, Denise, told me that everyone is advised - not. No one ever advised me about the contract or the shipping charges. I am **.

Approximately four months ago, I had my cable upgraded for HD due to my television, thinking and hoping that this may resolve my reception problems. However, after four months of bad or no service, I cancelled my entire account with DISH Network. I am being charged a $200.00 cancellation fee. When I phoned and cancelled, I was informed that they would not make an automatic deduction from my checking account as I have cancelled and no longer a customer of DISH Network. They indicated to me that they would mail the $200 invoice.

On or about 06 Sept 11, I received a notice from DISH Network indicating that they would be taking $200 from my checking account. I called them on 09 Sept 11 asking them if they would please mail the invoice instead, as it will overdraw my account (causing excessive overdraft fees which would hurt my credit). They said no and insisted that they would be taking my money from my account. At this point, I feel they are not willing to work with me on this particular matter. I asked if they would go outside the box and simply mail the bill. I would pay them in just a few monthly installments. Again, I was told no.

I have been a long time customer of DISH Network and I estimate that I have paid them close to $7,500. I am not disputing the $200 cancellation fee, I am simply asking that they don't take money out of my account at this time. I checked with my bank and I was told that if I were to stop that payment, it would cost me $33. That being said, DISH would then forward me to collections, causing my credit to be totally ruined. I feel that DISH Network is not willing to work with the consumer in order to protect the consumer's credit record. I feel that their policy is to not assist the consumer in any way, shape or form. The fact that they are not willing to even work with the consumer, who has been a loyal customer (even with bad service) for over ten years, shows how little concern they have for the hard working consumer.

Well, this lady assured me that customer service had improved over the last five years and that I had nothing to worry about. After a few minutes on the phone and a few questions answered, I agreed to the service. She told me that the installer would have all the equipment I ordered including the Sling Adapter. She convinced me to purchase the service by guarantying that the installation would be no problem and that the installer would install the Sling Adapter. It took half an hour for her to explain to me how it works. After the agreement, she took my information and charged me $177.16 from my debit card right away.

At approximately 12:30 p.m., the installers finally showed up to my house to do the installation (half an hour late). Upon their arrival, I asked to verify that they had all the equipment. Guess what? They didn't. They did not have the Sling Adapter that I had already paid $99.00 for. At that time, I called the company to speak with a supervisor about this problem. A Gloria lady (supervisor) was contacted and I began to explain my frustration and the reason why I was upset. I explained to her what the sales representative had guaranteed me during the sale.

This Gloria supervisor was very unprofessional and instead of offering me an explanation and a resolution, she gave me an ultimatum by stating that there is nothing she can do, I could either want it or not. At that time, I asked to speak with her supervisor and she told me that she was it and that there was no one else but the resolution department. I could only contact them through e-mail. When I persisted by telling her that there had to be someone else I could talk to, she hung up on me!

I then called back and began my whole explanations to another customer service representative. He directed me to a different supervisor. The new supervisor listened to my complaint and frustration and stated that she could connect me with the Resolution Department. While she was directing me to the resolution department, the installer entered my house and told me that he did not have all the necessary equipment to complete the installation.

At that time, I told the installer to pick up all his equipment and to cancel the installation. I then made in contact with Resolution Department Specialist by the name of Lucke. I explained to Lucke the whole situation. To give credit where credit is due, he did try and help me as much as he could, but in the end, I told him that I could not trust Dish Network anymore because if a new installation is being done in this fashion, I can only imagine what would happen once the contract is signed.

This agent had a different name and did not accept DISH equipment. I called DISH Network back and talked to Mario, who said there was no local return site except El Paso, Texas or North Carolina. I asked to speak to a supervisor multiple times and he did not refer as requested.

I have sent an email complaint to the DISH network customer service online. Businesses have a responsibility to handle both the installation of service and the disconnection equally, just as I paid my bills for over eight years in good faith. Obviously, this business does not value customers or customer referrals.

As far as customer service, they are good. There is a few that just don't get anything at all. I hope you can realize that most of your complaints are caused by your stupidity. You just try to find someone to blame but yourself.

When the technician was finally ready to hook up the box, my son turned off his game and the technician hooked up the box. He tried to do the search for satellite signal and the TV went blank. We tried turning it back on and it would not come on. The technician had to use another TV in the house to finish the installation. He said the TV would come back on in a few minutes.

The TV never came back on. They sent us a new box to connect to the TV in the mail. I followed the directions and was able to hook it up, but the TV still doesn't work. They sent out another technician to look at the TV.

He said he wouldn't touch it because the previous technician did something wrong and he wouldn't be responsible. He called his boss and they sent out a manager to take pictures of the TV and the hook up. We played telephone tag with Nick **, our account manager, for 3 weeks.

Finally, on September 7, 2011, I ask for his manager, Sunail **, and left him a message regarding not hearing anything from Nick. We got a phone call that said our case is closed and they didn't find anything on the box we sent in.

There wasn't a problem with the box. The problem is with the TV. Whatever the original technician did, the TV will not turn on. We are paying for a receiver on a TV that doesn't work and Dish Network won't do anything. We need either the TV fixed or the TV replaced by Dish Network. Today, September 8, 2011, the TV still won't turn on.

I work for a business and I own my own business. I know that when you collect taxes, you must calculate the amount of state and county taxes and collect this. Then you pay the sum of these amounts collected from all of your clients to the tax authorities on a quarterly basis. It can't be a mystery why the taxes collected nearly doubled from $8.28 to $15.21! I am a returning customer to Dish. About 5 years ago, I canceled my contract with Dish and switched to cable (Brighthouse). The reason I changed was the forever increasing rates. About 14 months ago, I switched back to Dish. I was already upset when my bill increased from $63 to over $80 earlier this year.

I have names and ID numbers for customer service representatives who have not been helpful at all. I am left without a service and continue to pay for service I am not receiving.

However, the main reason I am canceling is one simple issue: Dish Network would not replace a faulty remote control. When I originally subscribed, I was told that I lease all the equipment and that I would have to return it in a box if and when I cancel. About six years ago when another remote broke, you sent one right away. Then about six months ago when that same one broke, I was told you couldn't replace it unless I paid for it. Something about I would have to pay for the protection plan or buy the remote itself at full cost. Protection plan for what? It's your equipment, not mine. Customer service was not helpful at all. Usually, the phone personnel is very curt and standoffish. Ever since that call, I'd just been biding my time, waiting to see if I were moving to a new house to start new service then. But I've simply had enough of Dish.

By the way, once I canceled, the last three people from Retention (and or Customer Service) said you'd be glad to provide a new remote so I could start up my service again. Yeah, I bet you would. Too late, you had your chance. Say goodbye to this customer and his $1,200.00 in yearly subscription fees, all because you wouldn't send me a new remote that probably cost you under 10 bucks. Sorry.

Christopher **

One other thing (particularly about Customer Service): When I called last week to cancel, the guy told me that in order to cancel, I had to create a new PIN for my account. I said I didn't want a PIN, I didn't want to change my account (or make it safer or easier to access) and that I just wanted to cancel. He said I had to. I said, no and that if I refused, then I asked what was the consequence, which should have been to allow me to discontinue service. I specifically said not to input a PIN (he suggested the last four of my SSN, and I still refused) and said just to cancel my service. When I called back the next day to push back cancellation date to give lag time for my new service installation, the representative asked for my PIN. I said I didn't have one. He said it was my last four of my SSN. I was so furious that I had to disclose part of my SSN over a cordless phone. Your attempt at privacy and secrecy is counterintuitive. My problem, however, is that the first guy (the one who I canceled with) still input a PIN over my express prohibition. You will be hearing from me further on that issue.

I have been calling Dish Network for as long as I have had it. At first they would tell me that my signal was fine, then they told me to call the installer that put the system in for them. I did not know how to get in touch with him and I should not have to. It should be up to Dish network to get the installer back out here.

Now they say my warranty is out and I will have to pay $95 for someone to come out. Seven months old and when it rains, I got no TV. What should I do?

When I called and spoke with Marco, he explained that this was for the cost of the shipping labels. When I explained to him that that was a ridiculous charge, he eventually told me that he would have the charges waived.

Now, fast forward one more month, I received another bill for $16.20. I once again called on this ridiculous charge, once again asked to speak with a supervisor who told me that they would not waive the charge. And that if I did not pay, I would be turned over to a collection agency. When I asked to speak with someone higher up, I was told that she was as high as it went.

I then asked her if I there was anyone on the customer's side concerning this and I was told "No." Here's my issue: I returned the equipment exactly like they asked me to, in the box they sent me, safe and sound. I was not made aware of charges and assumed that since they sent me the labels they were already paid for and simply a part of good customer service.

Wrong! I was told that if I did not pay this bill, there could be serious consequences for my credit. Talk about threatening! All for $16.20. I continued to ask to speak with someone else and was told that I could write to feedback@customermail.dishnetwork.com. I was unable to access a place in which I could write a formal complaint.

I am not sure where to go from here, but I think this is an unfair charge from a company that I had services with for 4 years. I was never late on payments nor did I ever ask or demand anything. I put up with the lousy service and channel choices because it was my only option as I lived in the middle of nowhere. This charge should not only be removed from my account, but no one else should ever be charged this ridiculous shipping charge again. Thank you!

They turned off my service the last week of July. I called on July 25th to find out why and they said that it was a mistake and that they would credit me the week which I paid in advance. A month later, they send me an early cancellation bill. I called them and six people put me on hold and then disconnected the call. Finally, I get ahold of a supervisor who does the same thing.

I would like this company reported and would like the early cancellation fee removed from my account asap. Thanks.

I want to cancel the account due to being misled and it would be $300.00. Also we are moving and the moving fee will be a one-time fee of $150.00. The representatives are not very helpful and I had to call five times to get all this information. Do not use Dish network.

Then, while he was setting up the tech visit for the change, he found a $15.00 charge for the tech to come out. Walt apologized and offered to give me $15.00 in pay-per-view coupons for the error. The installation went fine and the problem occurred with the next bill. There was a $50.00 DishUp charge. When I called to find out what this was, I was told it was the charge to have the dual receiver. I explained about the conversations and questions and her response was that it was now on my bill and there was nothing they would do about it. I told her I was not paying for that. I had a balance of $81.99 approx due on the account and called in a payment with Dish.

2 days later, my service was disconnected I called and was told that I now owed $134.00 for service and past due. I asked how this had happened as I was just on the phone, live with a person 2 days ago and was not told any of this. No answer. I explained that I am only paid 2x per month and I could not pay that until later. They said fine, my service would stay off until I did. Then, I received a letter stating that my service had been disconnected for non-payment and that I would be charged a $230.00 cancellation fee plus $200.00 for non-returned equipment. Fine, you want to play that way? I will go somewhere else for service.

I called to get the boxes sent and they did arrive, loaded everything and sent it back. I received an email stating that the equipment had been received. That same day, I had a robo-call from Dish stating that my credit card that I had authorized only for the original installation would be charged if the equipment was not returned. I immediately called customer service and was told that they had my equipment and had not called me. So I played the recording from my cellphone back to them. He assured me that they had the equipment. I asked about the final billing and was told it was being generated.

On Saturday of that same week, I got a notice in the mail that they would be charging me for unreturned equipment. I called again, same thing. I then received a notification about charging me for a cancellation fee. I called and was told that since I canceled, they could charge. I told the woman I did not cancel the service, they did. She had no record of the calls and discussion about paying the balance at month end. How can you charge me for canceling when the company did the canceling? Then I got a call from a collections agency about the balance due and cancellation fees. How do you send someone to collections before you even send them a bill? I refused to talk to the woman and said I would contact Dish.

I called and they immediately transferred me back to this same collections agency. Insane. Today, I found a $230.00 charge on my credit card with no description except, one-time charge from Dish. I am disputing it now. I still have not received a detailed final bill from Dish and frankly, when I do, I am not sure that I will pay anything to them for this ridiculous mess. While I had service, I had no problems. Now that I have canceled, they are a disaster to deal with. Sadly, I had been recommending Dish to everyone for years and I hope I have not led others into this mess.

I called several more times and asked for the number to the department that handles "damages". The representative stated that he would transfer me. When I asked for the number, he stated that there was no number and he would just have to transfer me. What kind of ** is this? I called back yet again and when the rep put me on hold, there was nothing but dead air. Dish Network has more 800 numbers than one company should be allowed and the customer service behavior is unacceptable. It's almost like they were trained to exhibit such behavior when they're hired, I filed a complaint with the Better Business Bureau and contacted their corporate office. This is so sad that people start businesses, exude unethical business practices and the consumer is the one that suffers all of the consequences. I hate I ever signed up for this **, and if there is a class action lawsuit that follows, I will definitely be on board. What is happening in America?

So David agreed to "do me a favor as a good customer" and override the tech fee. Now the good part. Today is Wednesday August 30, 2011 and no one can be here until Monday September 5, 2011 between 12:00 and 5:00pm. Oh yes, we have to be home and over 18 or they will leave. I disagreed with the long wait and I am told that nothing more could be done. I asked for his supervisor. After several minutes, she came on the phone. Unfortunately, she had to agree with David that no more could be done. I would have to wait. So, do you have a supervisor? Yes she does, but she would like to help me resolve this. Ok, get someone here sooner. No, but I can offer to credit your account for the days that you don't have service. Really, does that need to be offered! That should be absolute, no "offer" made.

I then brought up the subject about my payments to Dish Network through my credit card. She asked what I meant. So I explained that the amount was to be the same until 2013, around $57 bucks a month but Dish took it upon themselves to use my card to increase my bill without my notification. When I noticed the increase on my visa, I called Dish and was told that I had been informed. Wrong. We then "agreed" to change my bill to visa to $70.67 a month. My original agreement was to pay $55.67 through 2013. Well, I was mistaken. So she now "offers me a credit on my visa starting now, today, for $10.00 a month for 12 months". Good, do it.

Now about service. No nothing more can be done. So I asked what if I wanted to set up Dish network some place else, when could they come? Tomorrow. Really? So why not send those guys here and they could fix my problem? Oh, that can't happen. It's not the same service. Why not? The TV has been working before they leave, right? I then was "given" to Samantha who gave me the magic number to call for their subcontractors in my area. David nor the other person were "allowed" to give this number to me. I had asked for it from them.

I hung up, called the number and can you guess? No one answers the phone. Well let's see, the number is a Lafayette, LA number only 30 minutes from here and it's only about 3:00 in the afternoon. Are they closed, too busy to answer? I called again, maybe I dialed the wrong number, same thing. I looked up the name of the company Samantha gave me in the telephone book. Yes, Satellite Country in book. Even the number, they don't answer at about 3:00 on a Wednesday afternoon. But wait, hope there's another number. 888-899-2064. Good. I called. Recording --call Dish Network!

I called Dish back at the number on the TV screen. Marvin answered. I asked to speak to the Samantha who assured me only minutes before that through their computer, I could talk to her again because they would know how to reach her. Marvin says that doesn't happen, that never happens and why would a supervisor's supervisor tell such a good customer like me such a thing? I don't know Marvin, tell me why. Well, Marvin can't do anything either and would I please participate in a telephone survey to let Dish know what a good job he had done to help me. No Marvin, I want to talk to someone to tell them about the other people I have talked to who wouldn't, couldn't and don't care that I paid for a service that I am not getting.

As a result, I am not paying the $420.00 cancellation fee. If I was told that my local channels would not be available in high definition upon ordering, I would have never selected your service. Then, I was told by the installer that the receiver had its own power surge protector and it obviously does not. (He would not plug into the available power surge protector, instead plugging it into a wall outlet). We had a power surge today and the receiver will not work.

Again, I am not paying the cancellation fee. I know that it will be sent to collections and it will ultimately affect my credit score. But, your company did not represent your product in a prudent manner, twice.

I had Dish for only four days and I never used their service. I am getting nowhere removing their bill from my name. "Cancel at anytime, under no obligation." They are liars! Of course, they can't find record of the cancellation call.

The Dish Network bill goes unpaid and delinquent against my name. I'm frustrated and angry at their deception and tricks to keep people in their billing and forced money from even the non-consumer! I will not pay for what I have not had or used!

Liars! They are extorting $350.00 from me or I'll face negative credit ratings. I returned the equipment and paid for service received up to moving date. I discussed the situation with the Customer Service Manager, Dana ** 720-514-8555 ext 80026 and reminded her of the customer service policy, as explained to me upon setting up service. She did not care and was rude to add insult to injury.

This is extortion and should be publicly denounced. Dish should suffer financial penalties for their misleading policies.

I read so many complaints and I notices my jaw was tightening as I continued. This racket is so lame. So many painful hours are spent in proactively attempting to resolve billing issues- they have us caught!

Even if you document each and every individual name that you can contact in these 45-80 minute calls, their records don't jive with what you have noted in yours. We are victims of fraudulent business practice!

There is no one to remedy these billing errors to the customers- you can write to: feedback@customermail.dishnetwork.com. But it is still them against the lowly individual and their “bait and switch” practices will continue. I pray for a class action suit- harassment by messages on TV, red alerts on bills and phone messages, all for a $5 charge that was misapplied over a year ago!

The irony is that when you dial in, the system recognizes our number to account and states that “ you are thanked for being a loyal customer”. That's ultimate slam.

By reading all of the posts here, it is obvious that there is no consumer trust in this company- how tragic! I suppose there is some comfort in knowing we are not the only victims, in fact too many to report!

So, I called Dish network to complain. The first person I talked to said I had a package that included the channels I wanted for 24.99 a month but somehow we were disconnected. I called back and spoke to another technical support representative; I asked his name & I.D. # just in case we were disconnected. He told me his name was Josh & his I.D # was **.

He then told me that the only package that had the channels I listed above was 29.99 for the first year then 34.99 after that. This is not in my budget and I told him that. He said I should cancel and that I would be charged an early cancellation fee. I told him that my service was just turned on; it hasn't even been half an hour yet. He told me it didn't matter, I felt as though he was being condescending towards me! I was very offended. He needs to learn how to talk to people without coming off with that smug tone of his.

I want someone to contact me regarding this matter, ASAP. My number is **. As I stated before, 29.99 a month for television is a luxury I can't afford right now. My son's about to go back to college and I have to watch my pennies. If y'all don't have a package for 24.99 that includes TNT, TBS, ESPN, NFL, I understand and I don't need Dish network. The channels that y'all are giving me for 19.99 a month, I get on free TV. I don't watch the Cooking channel or QVC! Thank you for your prompt response in this matter.

Rodney

After they received the death certificate, we've been told they'd send boxes for the equipment return and yet they never came - one stupid story after another. Finally today, I was told that he owned the equipment and they didn't want it back.

I asked for a letter releasing us of any future cost or claims against the account. They don't do this, I was told. He said that he made a note in the account and gave me his operator number. So, I recorded the time and date along with his name.

I'm not holding my breath that this is resolved. I don't trust this company at all. I would never use Dish, even if they gave it to me free for 24 months! This is awful!

Thanks for letting me go off and rant!

Well, 35 days later, I continue to receive phone calls—one at 9 a.m. and another at 4 p.m. I have talked to several supervisors but nothing changes. Yesterday, they kept dropping my calls and putting me on hold without getting back to me. They would not let me talk to any of their supervisors. Today, I called again only to be given the run around. Please make this stop!

We could not get them to understand what we were trying to say either, they seen it their way or nothing. Finally my husband hung up! This has put a bad feeling in our mouth for anything to do with Dish Network, and we were ready to change. We don't feel that we can trust their representative and we will be a lot more careful in the future.

It is now Tuesday and four days into the tenth and I have not received any shipping box from them. I cannot be held responsible for getting my dishbox back to them in such a short amount of time. How can they get away with doing this to people? Needless to say, I am very stressed over this and worried. Can they even do this legally?

I decided to buy my own so I bought one from craigslist. I called the customer care (cc) and they have by far the worst service ever. Hold times are long and representatives are polite but the end result is bouncing between departments and no result.

Anyway, they activated my account and gave another number to activate the receiver. I called them and spent hours of troubleshooting but in the end, it is always "we think we need to replace your receiver, it may be faulty". I was convinced and thinking I got ripped off from craigslist. I placed an order for new receiver and of course I wanted to buy one so I paid $50 for receiver and $25 for shipping. They credited me $20 to compensate for shipping, which is nice.

Days went by and I didn't get the receiver. I got frustrated with long cc calls and cancelled the service a week later. Next day, the receiver arrived so I called back again and re-activated the service at no charge. So far, so good.

I called to activate the new receiver and again spent hours trying to troubleshoot and explaining my situation, I got same nice reply "we think we need to replace your receiver blah blah" and that I can pay $95 for service visit or buy a service plan for $xx pm. I was so pissed that I finally decided that heck with Dish. I don't need it so bad. I cancelled the service again and they told me that they would charge for the time I had service activated no matter if I haven't got a single channel that I subscribed for all these time. And that I have to pay for shipping $15 to send back their junky equipment.

If you are reading this, then please take my advice and rethink Dish. They suck no matter what they offer. You will realize soon as you get through their cc.

He installed the wrong equipment so they sent out another tech in November 2010. He was at our house for 8 hours and put 4 sets of holes in our roof. Then he said he could not provide the programming because he could not get a Satellite signal.

They sent another tech and he said they had again installed the wrong equipment but that we would need 2 dishes to get a signal for HD and HD receiver, but it would have to wait until the snow was melted to access the area.

I called on July 5, 2011 and they sent another tech on 8/5/2011 who installed the second dish and a dual HD receiver. He took the other receiver that was never connected, because it was the wrong one, with him. He was a Dish Network installer and he said we had 15 days to reject the contract.

We had the signal go in and out 4-5 times every evening with sunny weather and no wind. I called Dish TV on 8/9/2011 and was on the phone for 3 hours due to errors in our bill and the programming on the new receiver. I was disconnected 5 times because they out-source their customer service and cannot transfer a call.

I called on 8/10/2011 and canceled the contract, which we were told we had 15 days to do. They confirmed this when I canceled and said we would have to return the equipment in boxes that they would ship to us.

We have not gotten the boxes. I emailed them to find out when and was told by Tony ** that we would be charged $10/month for 24 months due to early termination of our contract. Mind you they have had a year to try to provide us the service we are paying for and could not provide it.

Why should I pay for service they cannot provide and why do they not stand by their commitment to the contract?

Don't waste your money on Dish Network. They lock you up for a 2-year contract, raise your rates after 1 year and try to charge you $95 for a service call.

First time I wanted the service stopped, I didn't pay that month. Even without payment, they left it on for 2 more months and wanted full payment to reconnect. I paid it and said this isn't going to work. They said we can set it up so you pay $5 a month when you don't use it. I agreed, but was upset that without payment they would continue the service and just run the bill up.

They now have done it again and they won't disconnect the service without paying $163 more for service I didn't use. I was not told that I never had to call. I just don't pay those months that service wasn't needed. I do not ever, intend to pay them. Caution when dealing with Dish TV, they just want to sign you up at any cost.

Then as far as customer service goes, I cancelled after just one day because of the lack of features and lack of user friendliness of the interface. Fine, I paid the cancellation fees, but they charged it to the wrong card. I ended up with a bunch of financial red tape to go through to get things corrected, and they refused to correct on their end. So, will I ever go with Dish Network again? Not a chance in hell. I'm a features kind of guy and Dish Network lacks in this area. Not to mention the unwillingness to correct their billing error.

DISH says my expereince is exceptional as their equipent usually lasts years, yet the provide a very limited warranty on the devices (6 weeks? ) forcing you to buy a support agreement to protect yourself.

Searches of the internet show that DISH has to know that the equipment they install is not reliable and yet they take no corrective action. Each time they have to replace a box, I lose all of the programing, all of the recorded shows and lots of wasted time with scripted idiots who are not empowered to do anything except to blame the consumer and explain their contracts.

They seem to be in breach of the contracts but argue they have no obligation to provide "good service"

I don't know why that is my problem. If they cannot implement a non-disruptive solution, why do I have to pay the price? At least they should have realized that I am not getting the channels I am supposed to and are willing to compensate me. But the manager I spoke to was very rude and said they cannot compensate me because HD channels are free. Hello... It is a sick joke.

I am paying for the 120 channels (120+ package, an international package along with DVR fees) and added HD for life option initially as part of a promotion (again using my money). So I am entitled to get HD channels. If they don't show up, Dish Network cannot just simply say you don't pay for them.

After many questions and multiple times asking this person what the bottom line price would be (I needed to know exactly what would be coming out of my checkbook each month), she never wavered on the price of $49.97. She told me many times that it was going to be the only price I would see come out of my checkbook each month. I was on the phone with her for over 45 minutes. I explained fully we are on a fixed income and could not have surprises when it came to our money. She assured me again that that would not happen.

Well 7 months later, I have had my bill changed 5 times and heard every excuse possible from them. The first 2 months, January and February, the bill was $49.97. March comes and the bill is $55.27. We called and were told it is because of the Showtime – that the free trial was over – and we didn’t cancel in time so we were charged. Low and behold! We did cancel the free Showtime/HBO before the 3 months were up so there should have been no charge.

After arguing with the Dish person, he checked and, low and behold, we were telling the truth. He then said that the price went up in February due to charges to some channels and they had to charge the customers more. Well, wait a minute. What happened to our price guarantee? After a little bit of back and forth, the man said he will credit our account.

March’s bill was $55.27. April’s bill was $51.17. Still does not add up to our $49.97 a month. My husband called again and we were told we will get the credit. May’s bill is $44.96. It was still not quite correct, but much closer to what we originally agreed to. June’s bill was $55.27 again. Tried to call but we keep getting cut off. July bill is $56.69. We started calling again.

We are so fed up and just want the service gone at this point. First we are told it is because of increased taxes (what?). Then we are told it is because of a service plan (what?) – but we did not ask for a service plan. We are told it was free for the first 6 months and now we are charged $5 a month. Well, then the truth comes out, they knew my husband said in a previous phone call that we did not want the service plan. They cannot explain why it was put on there and why we are getting charged. After speaking with Richard, I asked for a supervisor and I get Abraham who explains there is nothing he can do. If you have a problem with a bill, you must call the month it happens. They can only fix that month and no more.

Well, guess what, we have to call almost every month because of these issues. He is the one who admitted my husband said no to the service package and said he will take it off and credit us the one month. I then ask for his supervisor and a woman named Kat comes on the phone. She explained that the price guarantee was not a price guarantee. And they can guarantee it now – just not before February of this year.

So I referred back to the original phone call which I know was recorded and asked her why her representative stated I was guaranteed only $49.97 a month to come out of my checkbook. She does not want to address this. She told me they have no control over tax increases and that if I want the service package removed, she can do that for me and credit me the amount that we were charged.

Hmm... That should have been gone already because Abraham said he took it off, so why was it back on. No answer. I keep telling her with the price changes each month, that’s a breach of contract. She said no they have the right to change prices because there is no price guarantee. I bring up the recorded phone call again when I was given a price guarantee and she insisted that was only about a 15 dollar guarantee off the reg. price. Proceeded to keep saying they are honoring their contract, which they are not.

She started to talk about the fact that my bill should be $55.27 and not $49.97 because that changed in February. I ask why I was not notified and she told me I can look it up on their website. She was taking no responsibility for not notifying me. I told her I have only received one correspondence from her company and that was the first bill. There was no contract. She said the guy who installed it gave me the contract. He gave me a receipt for the install. She said again I can look it up on the website.

Hmm… not everyone has internet but that does not matter. She started talking about how we were given credit for the mistakes and that is why the May bill was $44.96. Because the credit was given twice by mistake, $5 dollars for May and $5 for June (that’s why the June bill was higher – taking the credit back). I then asked if it should have only been one 5-dollar-credit. Wouldn’t that add up to $49.96, just about our original bill? She ignored what I said. I asked her again to repeat what she said and she does. So I asked again, “$44.96 plus the 5 dollars equals 49.96. Add a penny for the extra tax and we have the original price of 49.97.” She did not want to hear that.

She explained that if I want to cancel, I can, but I will be charged an early termination fee. She feels they followed the contract and l maintain they did not. She says she can fix my bill and guarantee a no increase until February of 2013. I asked how since they could not guarantee it before. She says it is policy now. That my bill would be about $50.50, or somewhere in there, $46.99 plus the most tax at $3.77. But it should be less because the bill would be less so the taxes would be less but is telling me the most the taxes could be, just in case.

Before this can be completed, namely me asking that if this guarantee does not come true, can I then get out of this mess they call a contract (88 minutes later), guess what, we are cut off. This is nothing new for Dish. The call before this one lasted only 4 minutes before we were disconnected.

One day we made 9 calls and got nowhere but disconnected. Because of all the aggravation, we have not called back yet but we will. Something needs to make this company responsible for their actions. I do hope a class action suit is filed on them for this type of bait and switch operation. It is a breach of contract and should be outlawed.

When I called Dish Network, I was told that my account was in good standing and I paid in full. The amount due was because the equipment was never returned. I was never mailed a box.

Needless to say, I was told to send the equipment back, which I did in August 2010. Now it’s August 2011, and the money due is still on my credit report.

I called Dish Network again and I spoke to Brenda (**). She informed me that the equipment was received, and she would reverse the charges. However, I needed to pay for 2 months of services as my account was past due, and I never paid my past due amount. I informed her I canceled the service, but she informed me that I still needed to pay this amount. I then spoke to Brian (id# **) and he told me the same.

I don't know how a consumer can protect themselves from fraudulent practices such as these. I canceled my service and they never canceled it. I see through the number of complaints that I am not the only one this has happened to.

I had been a customer of DirecTV for a long time, but I thought the idea of saving a little money per month ($20) was worth signing with Dish. It was the worst experience I've ever had with a company in my life. Remember, everything I am about to go over is compared to DirecTV, since I had been with them for many years.

From day 1, the interface or user friendliness of how everything was set-up was very unfriendly. It took many more steps to do simple tasks. And at times, it was flat out confusing, but I kept thinking, "I'm saving $20 a month". In retrospect, it's as if all common sense went out the window when Dish was deciding what units to offer. Most probably, in order for Dish Network to compete with DirecTV and save a buck, Dish Network chose an inferior product. I never had this problem with DirecTV. In fact, it was quite the opposite. I started wondering, did I make a bad choice?

Then I started to notice a common problem with the Dish Network recordings. Each show I recorded would have several areas where the screen would go black or fuzz out. Several static lines would appear making the recorded show unwatchable or annoying at best. I never had this problem with DirecTV!

I called Dish Network. After waiting on hold for a long time, I got people that I couldn't understand because their English was so broken. I told the Dish Network CS agent after several "What's?" that I couldn't understand what they were saying. I had to hang up and call back, so I could get someone that could speak understandable English. Again, I got someone I couldn't understand. The Dish Network CS agent tried to walk me through some reprogramming and such, but it was a very long haul as I couldn't understand anything. After a lot of time and 2 more calls, attempting to fix the issues I was having with their unit, the Dish Network CS agent suggested I get a new unit. Dish Network said they would send me a new unit. And then, I would need to send the malfunctioning unit back to them within a few days. They would be replacing the current unit for one that was the same model. I told them this unit seemed cheap. I would like to get a unit that wasn't so cheap. I was told, "No", unless I was willing to pay more. The idea was to save money. I didn't want to spend more on another unit. Besides, how do I know it would make it any better?

A week later, I got the new unit from them stating I had a short time to send the malfunctioning unit back. I then noticed there was no return slip to send the unit back. I ended up paying $15 S/H to send their defective unit back. I then started to hook up the new unit as instructed. It didn't work. Again, I found myself calling Dish Network CS. And again, I was extremely frustrated with the lack of English. After many hours of frustration and playing IT for Dish Network, finally, the new receiver was working. It wasn't long before I realized, the recordings were just as bad as before. The problems I was experiencing from the other receiver were identical. Needless to say, I was furious and realized I had made a very bad decision in going with Dish Network. It was obvious; Dish Network had cut corners to save a buck. I should add that DirecTV's customer service was amazing in comparison. I always understood the person on the other line. And they were always courteous.

At this point, I no longer believe in nor have any faith in Dish Network, neither their equipment nor their customer service. I was done with Dish Network. I was done with their lousy CS, unfriendly interface and with their inferior products. I was done playing Mr. fix-it. Naturally, I wanted to cancel the service and go back to DirecTV. I knew I would need to call Dish Network CS to cancel my account. I was dreading the thought. I knew I would be battling just to understand them.

I explained everything that took place. They informed me I would have a $300 fee charged for early cancellation. I told them I will not pay that fee with everything that has happened. The Dish Network agent said there is nothing they could do. I then told them that I need to speak with their superior. They transferred me, I heard music and then I was hung up on. I called back. I got a new agent who wanted me to repeat the issue rather than read through the notes, so I did. Again, the agent said there is nothing they could do and I needed to pay the $300. I told that agent to put me through to their boss and they did. I spoke with a woman who had me repeat everything again. She told me there was nothing she could do and I owed the $300. I went round and round with her explaining firmly, but professionally, "I have been wronged here. I am canceling your service because you failed to keep me satisfied on many levels. And there is no point in continuing to do business with a company that doesn't care about me or exercise good business practices." I told her, "I want to speak with your boss right now as this is going nowhere." And before I could finish my sentences, he hung up on me.

I called back. I told the 1st rep, "I want to speak with your legal department." The rep slowly but surely said, “I will transfer you to our legal department.” I then spoke to another CS rep and again had to explain my whole story. She said I would need to send the 1st unit back. I explained to her that I already did. She said she had no record of it. I told her a Travis at the front desk signed for it about 3 weeks ago, and I had a tracking number. She asked me to send her that info. If the original unit was received, she could work with me. I sent it to her and never heard anything back, so I called again. I told the first agent, "I need to speak with your boss." I was then transferred to a supervisor. The supervisor had me explain the whole story again, and proceeded to tell me I still had to pay $300. I then told her I needed to speak with the legal department, because that person said they would be willing to work with me so long as the unit was indeed returned.

She said they don't have a legal department for me to be transferred to. I told her the last lady I spoke to was from their legal department. She said the last person I spoke to was a Dish Network agent with the same status as her as supervisor. I told her to let me speak to her boss and she transferred me. The next person I got on the phone said he was, that there was no one higher than him. Again, he had me explain my situation. He then replied stating I had to pay the $300 dollars. I said, “So no matter what has transpired, even though your company has not lived up to any kind of satisfactory service, even though your company has inconvenienced me, even though you have wasted many hours of my time in trying to rectify this situation and inconvenienced me greatly.” He said, "Yes sir, you still owe the $300. And you will be charged $15 dollars for each unit you need to send back.”

I explained to the agent that I am an internet marketer by trade. I send millions of emails daily. I have social sites with huge following. I am skilled in search engine marketing. I told him the way I was being treated was wrong. I explained that I would have to use my talents to warn others if this was the route he was going to take. I told him I was going to ask one more time. I gave him one more chance to let me speak to someone else that could write off the $300. I again offered to pay $150 if he would pay the other half. He said there is no one else for me to speak with, and I would need to pay the full $300. I told him to cancel my account immediately. I told him that I will see to it people hear about my experience with Dish Network. He didn't care?

- Pay for the receivers to be sent back

I canceled service on 7/25/2011 (can't afford service any longer), received an e-mail confirmation of cancellation. I received a final bill on 8/2/2011 and it stated my service was terminated due to non payment and the balance due ($12.79) must be paid immediately to avoid this going to collections. A "we will do anything to get you back" advertisement was also enclosed with this.

I then received a call today (8/3/2011) reminding me to send the receivers back in the boxes they sent me. Those boxes have not had the opportunity to arrive yet, they should be delivered today.

I have been with Dish Network for about 15 years and had every intention of going back to them when finances improve. That will never happen now. I am being treated like an irresponsible person. All I did was cancel my service. I called the headquarters and spoke with someone and got nowhere with them.

The programs and remotes are no comparison to DIRECTV. After three days, I requested to cancel the service and they will not cancel the contract. The product is so inferior that I will have to pay for the cancellation because I cannot bear to use their programs. These contracts should have at least a twenty day trial period.

At this point, I told her the charge for the equipment needs to be credited back to my bank account because I did not get the return box. She told me she cannot do that and that it will be credited once they receive the equipment. In response, I told her that it is not right to charge me extra for their failure to do what they need to do and I asked her to connect me to her supervisor. When I got connected to her supervisor, named Rosando (ID # VAA), I explained basically what happened. His answer was that "it was my responsibility to make sure" I get the return box and that I failed to do it. So he cannot credit me back the amount. I told him that it is totally wrong for them to transfer the responsibility to a consumer when it is their job to send and make sure it gets to the consumers. His tone of voice was that it was my fault that I got charged.

Dish Network is a nationally recognized company and has millions & millions of customers. If what happened to me happens regularly, I feel that Dish Network may be defrauding intentionally or unintentionally millions of customers.

Now when according to the papers when the system was installed, I had initialed the spot for a one year contract Dish instead of 2 years. When I moved to DirecTV after one year with Dish, they dipped into a closed bank account (28 days closed US Bank) where I had never set up auto pay or authorized any further payment. They charged $214 to this closed account. I had payed diligently in the past but only by actually arranging the payment manually.

I had a "supervisor" (Dave) of installation call me and come out to the house and guaranteed that it would be repaired properly. They sent the same two guys out who originally installed and made a mess of my house and walls. They informed me that they did not see that the holes in the middle of the wall was a problem, but if I wanted, they would patch them. DirecTV was there at the same time so I just told the Dish Network installers to leave my house and that I would have DirecTV fix the problem (which they did).

I received a box from Dish TV to return their box, which I promptly did and I have the receipt. I then received a bill for $421.29 for an early cancellation.

During this entire process of talking to supervisors etc., no one ever mentioned that upon cancellation (within three business days), I would be charged a cancellation fee. When I talked to supervisor Laura #CIE, on July 28, 2011, she said that SEC federal law trumps State law and she refused to credit me a refund. When I asked her for phone numbers and names of people that I needed to talk to, she would only give me a corporate address. When I questioned her about the installers and the conversation I had with the supervisor Dave, she said that Dish Network is not responsible for installation or their workers; they are sub-contracted out and that is not Dish Network's problem.

On July 26, 2011, your company called me at 7:09 a.m. I informed the person I did not want the service. I received a call on that same day at 7:11 a.m. wherein I informed the person I have just spoken to someone and my spouse was asleep, do not call me anymore and if I was going to go with Disk Network I was not now, removed my telephone number.

I received a call at 7:34 a.m., 7:55 a.m., 9:37 a.m., and 12:29 p.m. I informed the person that I was going to report your company because this is harassment. At 12:33 p.m., 12:35 p.m., and 3:19 p.m., Kyle called and left a message for me to call him back at **. I called my telephone company and had your number blocked.

Something is wrong with your company if you have to contact a person in this fashion. You will never get new customers and the bad thing about it, I had selected your company when my contact was up. I am forwarding this letter to Consumer Affairs.

Thank you.

There are no financial damages, or better not be anyway. They will send me the boxes and I will return their equipment. Mostly, I am disgusted with their tactics. I will just choose another service provider.

Dish Network sent me a flyer in the mail stating $29.99 per month for service. I moved from NYC where my cable bill was no less than 175.00 per month including Internet. So, $29.99 seemed great and why not try something new.

Never in my 20 years of living in Manhattan did it matter, my credit, to call Time Warner and have service turned and on. A technician will install the next day without deposits.

Anyway, the Dish Network customer service was called several times by me to get quotes. Each time it was a different amount offered per month. I also found out the $29.99 was for basic even though the ad says, premium.

I got on the phone with Dish and they said he was right. I argued with them. Nobody seemed to think there was anything wrong with telling me I was getting something I am not. Needless to say I stop using it; want to return it, but I don’t know how. When I call the customer service number, the only option is to pay the bill, which I am not going to yet. No option to cancel and return equipment.

I will never make this mistake again. I am returning to New York anyway; so, hello Time Warner-- which has their monopoly on the city.

Complaints to customer service were fruitless, even to the supervisors, we were told time and time again a problem would be resolved, hours and hours wasted on the phone with these thieves to no avail. When we called in March to disconnect service, they said that we were under contract and that we would have to pay an early disconnection fee. Since we had a bundled package with Centurylink, an employee there told the Dish representative, we had no contract. Dish even lied about the contract to stop the disconnect.

I will never deal with these morons again. We now have a better HD picture with rabbit ears. For movies, we use Netflix to stream to the TV. I will never allow myself to be ripped off again by a Satellite TV company. Watch out before you sign up with these crooks and read all the fine print!

I ask how much it would cost to upgrade and he said that it would be 29.95. I asked him if my bill would be effected and he saidno that it would generate a new bill and that the old bill would be discarded. The new billwouold be out in August of 2011, which would be 71.25 permonth with a discount of 39.95. On July 24, 211 my services was interruped for a amount of 62.00. Italked with the customer services and they could not explain the bill amount and no other services. I explained that the customer service had helped me with the upgrade. They would not change or correct my bill and are trying t charge me for a full month of service for 5 days of upgrade and my old bill also. I had all the channels offered in their program. He states that you are charged a month in advance and I told him that I paid with a debt card and it asked for 27.

00 to upgrade which it did. But that the bill is 62.00 for the entire month. My bill was only 36.00 this month. I can not get them to correct the amount or resolve the communication problem with custmer service3 and billing.

I called the Dish Network and told them I would not be renewing. I received a bill by mail and by email, which I returned marked CANCEL. I made several calls telling them that I did not renew the service. I received a bill for one month of service that I did not use, along with payment late charge. I called again, and was told that I still owed the bill. The next thing I received was a bill from a bill collector. I informed the bill collector that if I received more bills from them, I would file a suit for harassment. I was told by the bill collector that I would not be billed by them again.