DISH Network Reviews

However, Dish Network's RCA page 7, Item 5, Part B states that you must "contact our customer service to schedule the return of your leased equipment.” It says nothing about the customer being responsible for return shipping charges. Nor does it say anything about Dish Network paying the return fees.

Obviously, there is nothing criminal about this policy. What it does is provide Dish Network with the leverage they need to bully clients into keeping their services. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card that they keep on file. It should be noted that your credit card information is kept on file even after you request it to be deleted.

The public needs to know what of company Dish Network is. Buyer: beware and remove your support by cancelling your own services. Economically, this will set us back $30 up to $460, depending on the return actions we take.

5/10/2011, received online statement for new billing. Called and talked with Hugo who told me even after the credit was issued due to the cancellation, the computer couldn't read a future cancellation date and automatically sends out a new bill. He told me he issued credits. Ee will see.

What this seems like to me is that, Dish Network tries everything they can to bill people more than they should. Not really sending out the boxes to return equipment so customers get charged for not returning. Then cancelling a cancellation request saying it is how the computer does things. So again you keep getting billed. Then getting told computer can't read future cancellation date so customer gets billed for service they won't be using. Seems to me that Dish Network just hopes people will pay the money thinking they owe it.

So, her only option was to cancel her services because she could not afford that amount. So, my husband and I went down to go over her cable bills with her and discovered that she is being charged for $60+ PPV wrestling, $50+ boxing PPV, and all these movies. We tried calling Dish to straighten this out, once again, to no avail. So she is sitting down there in her apartment with no TV and no help from Dish Network. They wouldn't even send a tech out to see if someone hacked into her services.

So, this morning I took her bills down to the police department so see if they could figure out who is hacking into her services. I highly recommend you don't choose this company because, as you can see from all these blogs, they are very poor business people who do not care about their customers.

After reading the other posts I have concluded that my problem will not be corrected and my only solution is to cancel at the end of my contract (December 9th, 2011) and never recommend Dish Network to anyone.

I guess since Dish Network was fined by the government, they now have free reign to disregard all complaints. Perhaps our government can reimburse us since Dish Network obviously is not going to satisfy any customer complaints. I only expect to receive what I pay for each month. I currently am paying for a service that is not functioning and have no choice or better no rights. We have a company that in my opinion is scamming people, and the government, although they fined them once, doesn't seem to care.

They have gone into my bank account and taken money without my authorization and charged me for early termination after two years of service even though my contract says it was one year and the CSR told me it was only a one year contract. I am still waiting for a return call from corporate to straighten this out. But having to call these idiots every month about every bill is getting old. If you have not locked in with this joke of a company, don't! They will rip you off steal from you and lie to you at every turn! Don't waste your time or money. After almost three years with them, my bank account is empty and my service sucks. They even charge you to return their equipment. Really?

The CSR made me go through the whole deal again and told me that the receiver was not sent. Then he told me it was sent. I asked to speak with his supervisor, Monica, who told me their records showed that it was sent with the remote and I must have received it. She made me feel as if I was lying. I assured her we did not receive it. After 46 minutes on the phone, she finally agreed they would send out a receiver. One week later, we still did not have the receiver, so I called again. Guess what? After speaking to another CSR and his supervisor, Lynn for 58 minutes, I was told that no receiver was ever sent out and she didn't know why. She also did not know why every time we call there we get cut off.

I asked what they were going to do for my inconvenience of not having TV for 3 weeks and spending half my life on the telephone trying to get service and she said they would credit my account $50 and "overnight" a receiver which would normally cost me $25, so I would be receiving $75 worth of "credit" in all. I pointed out to her that if DN's CSR's would do their job correctly the first time, it wouldn't cost them $25 to ship it, and since it was not my error, I didn't consider that a credit on my behalf. She advised me to call them back when my receiver arrived so they could program it for us. It arrived today and I let my husband take care of it, so I wouldn't have a nervous breakdown.

You are not going to believe this. He was on the phone three hours and was cut off twice during that time. Finally a supervisor came on the phone to help him. She said that the first two CSR's gave him incorrect programming information. She said she would call him back in 20 minutes after downloading something. She did, it finally worked, and after a grand total of 6 hours on the phone and 3 weeks later, we finally have satellite again. How can companies like this continue to operate? What choices do we have that provide better service when you live in a rural area?

First, they required a death certificate before they would even talk to me about any details on the account. They wouldn't even tell me whether the account was under a fixed term contract or whether the equipment was owned or leased. When I finally had the death certificate in hand, I tried to call the phone number they provided for their "Dispute Resolutions Department" and was not able to get through. I probably tried 50 times over the course of a few days and it was busy every single time. Kind of like they don't want you to get through. I finally looked online and found the number to their corporate office and was able to get transferred (that number is 303-723-1000) and get the fax number to send the death certificate.

To make a very long and painful story short, after numerous phone calls (always to different people, I could never get the same person twice and the sending of 5 faxes over the course of a week), they finally said they received the fax. Anyway, they "confirmed" that one of the accounts would be discontinued but they needed me to fax yet another death certificate to discontinue service on the other account (there were two accounts in total and inexplicably, each one needed its own death certificate!). We've dealt with telephone companies, banks, utilities and all of them were easy to work with. Some of them may have required death certificates, but all of them understood the gravity of the situation and were helpful and willing to work with me. But not Dish. Beware of Dish Network, they are no better than a street-corner criminal.

I accepted their services and received their equipment and services timely. Within a couple of weeks of service, the main box went out (controls 2 TVs). I was told they were sorry for the inconvenience but it would be 5 to 7 days before receiving a new box. This means two of our three TVs are down. No credit was allowed for their defective equipment. Next, the new box arrived but for some reason, the remote controls would not set to the new box. I was on the phone multiple times, with multiple people and still it could not get resolved. So they decided they would send us new remotes but it would be another 5 to 7 days again with no credit to service. Remember, we can actually get up and change the channels manually on the main box but the second box without the remote would not work. One television completely down.

Also they finally sent a box for us to send back the bad box, however, they did not pay for the shipping. The only way UPS would pick up the box is that I had to provide them with my credit card to pay for the shipping. I called and complained but was told that was my responsibility, even though they sent us defective equipment. Remember the box did not even last 2 weeks. By this time, DISH is now on my hit list and it just keeps on coming.

Well, we finally received the remotes for the new box that was sent. Well, guess what, the remotes would not program to the new box. After working with multiple people, no one could set the remotes, remotely. No kidding, totally incompetent idiots that work there., trained lying monkeys. They stated they would have to send out a technician to figure out what was wrong because this never happens. Again, they did not want to provide credit but finally stated they would provide a whole $6 (Wow!) which by the way never happened.

The next day a technician came out and it took him a while to get it fixed. He stated that their main office knows that if you send out a box, the remotes have to come with it programmed and that it usually can not be programmed over the phone. This has happened multiple times and he just seemed very frustrated with their office. He seemed very nice and apologized. Well, guess what, I just got my bill and I most definitely did not get my whole whopping $6.00 credit but I was also charged a technician fee for him coming out and fixing their problem that started after 2 weeks of service.

Needless to say, they are on my hit list and I have decided that they never learn a lesson. It is time their customers fight back. Based on all of the complaints that I have read out on the web based on some of these same issues and many others, there is a class action suit waiting to happen. I am going to find a good attorney that wants to take them on. It is nice when the little guy wins every once in a while and hopefully based on everything I have seen, we probably have a good chance. They have pissed off a lot of people and you know jury trials, they love the little guy and not the big conglomerates that like to steal and cheat us consumers.

After waiting on hold for 26 minutes a man named Tristan came on the line and claimed to be a supervisor. I told him the situation and he said that he wasn't reversing anything for me and very rudely asked me if I wanted anything else. I told him that I wanted to speak to his manager, at which point he hung up on me. I called back and asked again to speak to a manager. This time I got Ronnie or Lonnie. She assured me that she was going to reverse the pending charge and send me a bill since that is what they promised to do. She asked me to wait on hold so she could discuss it with another department. I waited on hold for an additional 30 minutes and the call was ended. I called back a third time, waited on hold for over 15 minutes, and was eventually routed to the 'executive' department, where I spoke to Joe **. He told me that since there were inadequate notes on the account he couldn't do anything for me. I told him that I didn't think it was fair that because someone obviously didn't note on my account that he wouldn't help me. He said that since the notes didn't 'back up my story' there was nothing he could do for me. I asked to speak to his manager, at which point he informed me that there wasn't one and that he was the highest authority. I spent a total of an hour and a half on the phone.

That is exactly what we were told on the phone. But we didn't. Eventually, Dish Network agreed to send us the second DVR and then you jacked up our monthly bill to $81.00. Not too long ago (about the time you started carrying the O.W.N. Network, which I don't want), you raised our price again to $86 and change. Now, I asked the last time I wrote to be let out of this ridiculous two year contract so I can explore other (less expensive) options, and I'm asking again to be put on a month to month basis. I'm tired of missing shows because your equipment keeps failing and I don't want anymore equipment and price gouges. Just let me out of this contract and when I find a better provider, you will get all your equipment back, providing you send me all the boxes and shipping labels! By the way your TV commercials are truly misleading! If I'm only hooked up to 3 televisions in my home and am being charged $86.00, then I know you are not the least expensive choice out there! Again, let me get out of this contract, ASAP. Thank you.

They do not offer you DSL or phone. Nothing. If you cancel they will charge you for a download charge. There is nothing on 500 changes. You call them, and you get international people. They don't even use American employees when you call, only Bombay.

I came home and my son told me that the installer told him that we will have to get up and walk over to the door of our dining room and point the remote towards the downstairs TV to get it to respond (already not a happy camper, they took the knobs off of TVs a long time ago so you wouldn't have to get up and change channels). I went downstairs to check why and I found a mess in my computer room. There were ceiling tile dust all over my PC desk and cut cable on the floor. I looked around and found where the installer knocked a picture off the wall (broken) lying on my file cabinet and my small garbage can for that room lying on its side. I couldn't believe how unprofessional the installer was at this point.

I went outside to see where the dish was placed on my roof and I saw more cut cable lying on my porch under the dish with about three splitters still connected. I checked our master bedroom TV and it didn't work. I checked my son's TV and it didn't work. I checked our hot tub area TV and you guessed it, it didn't work either. My wife got home and I showed her the mess. We checked the main TV downstairs and it didn't have a DVR. Now, I'm really ticked off so, naturally, I called DISH. Remember, that was on Wednesday. I was told by the rep that all we had on the order was a basic package that only one receiver was authorized. I explained that it was wrong and that it was not my fault that the order was wrong and I needed them to correct it.

He told me that his computer was down and that I should call back the next day. I called and got a different rep and she said that I was not eligible for a service upgrade at this time, and I had to wait two to three weeks. What? I explained that I was a new customer and then I explained to her all of the negatives that I have already encountered as a (1) day customer. She became a broken record and said, "I'm sorry sir, you are not eligible for a service upgrade at this time." She told me that I could purchase 2 additional boxes for over $100.00 a piece. I was highly P.O.ed at this time. I called and went through the whole process and story again. I was told again by this rep, "I'm sorry sir, you are not eligible for a service upgrade at this time," again. I requested for a manager and his name was Joe (I started writing down the names and code numbers for each person at this point).

He said that he was very sorry that I was disappointed in the service and that he would personally call me back within 72 hours. Okay, it will have to wait until Monday, I thought, so the weekend came and went, and I called off work on Monday expecting to get some good news because he told me that he had to respond back to all complaints. There was no call. We got our mail on Tuesday and a contract was there with a forged signature of my misspelled name, and it didn't look a thing like my signature. So I called on Tuesday afternoon before work and went through the whole process and story again, and before the rep could tell me that I was not eligible for an upgrade, I asked to speak to a manager. I got Amanda.

I told her that I took off work on Monday thinking that Joe would call and she said, "Unfortunately, Joe was not in on Monday or today." So, I told her the whole story about the broken picture, the mess, DVR, and TVs not working that I fully expected to be functional when the installation was over. She started the "Unfortunately sir, you are not eligible for an upgrade," and I stopped her. I told her that I am done trying to work with them and I wanted to cancel my service. I will go back to Time Warner. Then she said, "Sir, you realize that the contract you signed states that you will have to pay the cancellation fee of $480.00?" I told her that I never signed a contract and that someone else (the installer) signed the contract because if I was at home at the time of installation, I would have made sure that everything worked before I signed. She said that she wanted me to fax the contract, along with my driver's license, to see if the signatures matched. She called me a liar I would say, but hey in today's world, I guess she may have a lot of people trying to beat the system so I obliged and faxed it all to her. She said that if it didn't match, she would be in contact within 24 hours.

Today is the 31st of March. You guessed it, no response as of yet. Stay away from DISH Network. I forgot to mention that the original installer came back after the initial complaint on Monday and apologized for breaking the picture and offered to pay for it. I told him that I didn't want him to pay for it and that I could get another for 3 bucks at Wally World. I just wanted the DVR and all of my TVs working. He said that he was just frustrated that day of the installation, apologized again, and left. Some may be happy with their service but Google the BBB about DISH Network. I should have before getting into all of this mess. Thanks for listening. In today's economy, I should not have to pay to get this resolved.

Look, I don't mind entering into service contracts because I'm too busy to be worried about jumping around from company to company. I will hang out as long as you let me provided that the relationship is good. I read my service contracts. I'm aware in advance that they are under no obligation whatsoever to deliver any service at all. They will tell that to you in the contract. People, don't accept a disclaimer read over the phone by someone who doesn't even understand the language in which it's written. Ask for a written copy to be emailed or mailed so you can see what you are agreeing to. Dish, you got me, I got the short-end of the 50/50 chance that I would get the service I'm paying for. I will have to calculate the best time to bow out, my charges each month are steady climbing, with no real reason. It might be cheaper to you guys.

I can really do without TV. I sit and watch using the internet to have lighthearted fun than with wonderful Dish network employees. I will say though, cover your ears Kirstie for handling issues via BBB to get quicker results. Why mess around with the middle man flunkies, go straight to the real stuff. Every time a complaint is filed that is legitimate, of course, it is recorded on their BBB profile. You got one shot to get as much out of it as you can. These representatives don't know who you are. After you accept the resolution. So I say, try it again to another complaint. What is it with you companies that spend billions on ripping people off? Have you ever had an analyst to even see if your profits would be better, actually to make customers happy? No, because that means you would have to actually provide something in return.

I said okay and gave him $5.00 to get him out of my house. Then the other man came up the stairs and the first words out of his mouth were "I did not put down the wire on the report to dish." The other man said, that's okay we are not telling dish about the wire. They left and we got to thinking about it and figured out they scammed us. Spoke to Chrystal there and told her the whole story. She said to give her a day and she would call me back and let us know what was happening. No call. I called them and was told she left at 1 that day. I called them the next morning and they told me that it was turned over to a man named Joe. Spoke with him and he could not understand what we were talking about. Told him it was not the $5.00 we were worried about but that if they scammed us they had to have scammed others. Suggested they check into it. He kept saying we are alleging that we gave them money. He said he would send someone out to take pictures of the wiring, etc.

The man came out and took pictures and said that the other men did not do a thing to the satellite dish and he understood what we were talking about. He said that dish would contact us to replace the wires and anything else that needed it.The man came out today and did all that. The whole point of this is to let dish know that some of their subcontractor are scam artists. We gave them the name of the guy to Chrystal and hope they will do something about the scam artists.

I called Dish to inquire about certain questions I had before changing providers. I spoke to a CSR for new accounts; explained to them how I wanted the system set up (4 room, 1 HD DVR, 1 Duo Mode HD, 1 Single mode HD). I was assured by customer service that it would not be a problem to have their system installed in this manner and that I would receive a SlingLoaded 922 HD DVR so that I would be able to access the system on phone, laptop, computer, etc. The broadband connection would be installed & set up to allow for offsite connection & obtain the additional features on Dish. CSR went on to say that I would receive 3 months free "movie" channels, 3 free months Showtime, 3 PPV coupons & a few other items free. I agreed to the set up & installation was scheduled.

I was at work when the installer showed up at my home; my girlfriend was at home though. The installer came into my home, surveyed the house & made comments that it would be better to be installed the way he wanted to install it. He proceeded to install, putting in (2) Duo Mode HDs to control all 4 rooms rather than installing it the way it was agreed to. My GF called me to tell me how it was going & what was installed. I tell her that it's not the way it was suppose to be done & how I was told it would be done. She talks to the installer & he tells her that the work order didn't say that. So In other words, the entire ** that the CSR had told me was just that, a load of crap just to get me to switch.

After I spoke to the installer on the phone to explain, he says again that the work order did not state what was agreed to between CSR & me and that he could put in a sling box to do the same thing a 922 would accomplish. I told him that would be OK, but the rest had to be done the way it was requested. He then tells my GF after I speak to him that he does not have a sling box on the truck, nor does he have a way to hook up the broadband, so he would come back on the following Saturday to correct the issues. We agreed to that.

When I get home after work I check all the install & channels. Of course the "free movie channels" were not there. I called the CSR to complain about the lack of movie channels & to complain about the installation job; its lack of being done as requested. CSR tells me that I did, in fact, get the free movie channels, Showtime & Platinum Package channels. Well, the funny part is Showtime was already free, so the claim of free movie channels is bogus. When I inquired about why the system was not installed as requested, I get told that the CSR didn't put it in the system that way & if I wanted the SlingLoaded DVR it would be an additional charge of $300. Of course, this was the wrong thing to say to me since it was not the way explained to me to start with. I tell them that the tech said he would be coming back to my home in 3 days to hookup the broadband, and I get told that since the tech told me that, that they (Dish) couldn't confirm that it would happen. So, I request that a new work order be placed in the system to guarantee that a tech would be returning. The CSR then tells me that they can do that & had already done so.

I call back the following day to inquire about the additional receiver being installed as it was suppose to be & verify that the CSR the night before had in fact put in the new work order. I get told that it all looked good, noted in the system to add the sling box, hookup broadband, and install a 3rd receiver. Saturday comes & I wait till 4pm with no tech showing up to correct the issues. I call CSR again to inquire as to its status, I then get told that there is no work order in the system & no one would be coming to my home. Of course, wrong thing to say again. I asked as to why I keep getting the runaround about this. I get told, after the 5th call to CSR, that to add the additional receiver would be a charge & considered an upgrade, and I was only allowed 1 upgrade per year. How can this be an upgrade or a charge when it is their fault for not doing what was originally agreed to be setup as? I get told that to add the sling box at this point would be a $100 charge, again. This was their mistake for not installing it as agreed to when ordering service & based on what I was told by Dish Network.

So here we are 3 weeks later & still no resolutions or corrections made. Dish only wants to charge me for the mistakes & lies told to me. Then to beat all, I tried to order a PPV last night & the system tells me that the "limit had been exceeded". First time I had ever even attempted to order a PPV so how can it be "exceeded". Again I call CSR to inquire about this issue & get told that the system will only allow me to order if it is setup as broadband connection, which of course cannot be accomplished since they didn't install the broadband connection like they were suppose to in the first place. Again I bring up the problems with the installation & get told the same thing.

Charge to come out to install the broadband. Charge to come out & install the sling box. Charge to install the 3rd receiver. So even though they tell you one thing, do not believe anything they tell you. It's all a scam; it's a bait & switch tactics. They reel you in with promises to everything under the sun, and then change it to the way they want it, and then try to charge customers to make the corrections they were suppose to have done to begin with.

Trust me, if I can figure out a way to get out of this contract, I will be changing to some other provider & I highly suggest that if anyone reading this is considering changing to Dish. Do not do it! In 20 years with DTV not one issue; within 3 weeks with Dish it’s been nothing but headaches, lies, additional charges, "I'm sorry, nothing we can do”. Just say no to Dish Network!

I then begin having technical issues with losing my signal, complained many times and requested for a tech to come and re-triangulate the dish. I was told according to my 'contract agreement that I signed", I am to pay $100 for a tech to come to my home. Again I disputed and questioned what am I paying a monthly maintenance fee for and what exactly do that covers. I was told that 'according to my contract agreement' the maintenance fee is for the receiver which I had already bought and paid for, and that covers only the receiver. I disputed the alleged contract and tech issues several times more. I was then told by a different rep., that it would cost me $50 for a repair tech to come to my home and fix 'their' equipment.

As months passed with tech issues and the increases in my monthly bill 'every' month, I complained and questioned when after the second month of service my bill went from $24 to $30. When I questioned Dish about the increase in my bill, I was told it was due to the change in my contract agreement ( a penalty for breaking the alleged contract). Then my bill went from $30 to $50 (all within the first year of service with them). When I questioned that, I was told that (yes, you guessed it), my 'promotional contract ' has ended and now I am at 'their regular rates of service." Once again, I disputed and requested a copy of this ' contract' was told one was requested and I would receive a copy in the mail once their company verify it. I never got it. I asked why was I not given an opportunity by being informed of the completion of this 'ending of this contract and given an opportunity to continue paying for their goods and services and the service at a rate that increases every month. Finally, I complained to the BBB, was contacted by a dish resolution representative who acknowledged that for a year now I was held by and penalized for a 'non existing contract.'

Her resolution was that she repeated several times to me that my monthly bill will be the $32 and she was to replace 2 months free sho/hbo and sent a tech to my home who said that the dish itself had to be moved. hH changed a wire, offered to hook Dish up in my spare room for $20 (under the table and I declined) packed up his gear and left but not before he left all the under-pending off my home and spun out of my drive-way leaving a huge tire hole and spent gravel. To add to matters, my signal was no better.

I continue to complain to the resolution rep as to which she sent another tech. This time 2 techs came, assess the problem, then one tech told the other 'We got a lot of work to do. We got to move the dish. ' I asked if they needed access to the inside of the house for I had to pick up my son from school and I left. That trip takes a total of 20 minutes round trip. When I returned home, they were gone and no better service. The dish had not been moved.

I then get a bill for $75, was told by a rep that the increases was for the change in my package. I explained the resolution agreement and she corrected it and informed me that my monthly bill was $32. I paid it. The following month I paid the $32 and received an email saying I owe $16 more, for my monthly service bill is $58. I questioned that amount again and was told that I was given a $15 promotional credit and was now being charged for that (the same $15 discount they say I forfeited the second month when my payment was late according to my 'contract' agreement ) and that they raise their rates at their discretion even before making the customer aware of the increase.

I declined acceptance of that and told their resolution rep that I am not happy with the resolution and that I feel I had been unlawfully misled, bound and penalized by their company and had religiously paid my bill for over a year now for their goods and services and their service is no good. I told them the only resolution I see is for them to pay for the transfer of my satellite service to another service provider at equal value of what I had been paying them for. I offered to at least accept my deposit back for I am disabled and unemployed and it is not financially feasible for me to make the transfer. The resolution center declined and I discontinued conversation with them and am seeking other legal advice. Can any one help? Please feel free to contact me asap.

My daughter was enjoying the satellite channels, so I told them they are a joke, but I kept it anyway. I have the bill automatically deducted from a checking account, so I never received any paper from them. 3 months goes by, and I decide to check my account on their web site. I see that my account is being charged more than I agreed to. I call them up, figuring it's just a mistake, but I get some idiot on the phone telling me the price went up. I explain that I am locked into a price for a year, and he says no we can raise your price anytime we want. I told him what their rep had sold me, and he says the reps don't know we're gonna raise it. I ask him how can a rep of Dish Network know that could happen, but sell me a locked in price. He becomes an ** to me telling me he wouldn't sign anything without reading it, and Dish Network can raise prices whenever they want. Even with a locked in price.

I tell him that's why I agreed to the deal was because of the locked in price. He said he doesn't care what the rep told me that's how it is. I got a supervisor on the phone after this ** put me on hold for an eternity, and the supervisor tells me I was locked into the savings not the price. What a load of garbage. When you agree to their terms over the phone, you get a recording at the end of the phone call going over everything you just agreed to. The problem is the person reading it to you is going so fast that there is no way on God's green earth that you can keep up with what is being said. If I thought that my locked in rate could go up, I would have never agreed to this deal with this horrible company.

I feel they completely misrepresented themselves, just to make a sale. Now I'm locked into this contract, that apparently they can raise the price whenever they want to. I was promised certain channels that I don't have, and promised a locked in rate that I don't have. When I told them I was going to contact you, their response was do whatever you have to do, they don't care. They couldn't care less if Consumer Affairs gets involved, I got the impression that they think you guys are a joke. Please help me, I am a single father, and I work damn hard for what little money I have. I'm just trying to let my daughter, and myself enjoy a little television.

I just called Dish Network to get them to fix my billing; I was told that the plan that I got was only good for six months, not a year. I said I have a contract that says otherwise. The man told me, “I'm sorry about that, but there is nothing I can do.” I asked him, “What the heck does that mean? You know you are wrong, but you aren't going to fix it?” He just repeated the same thing from his response list, "I'm sorry about that, but there is nothing that can be done." I asked to speak to a supervisor. He said, "Sure!" Then he made me hold for 25 minutes, then came back on and said he was transferring me. Then he made me hold another ten minutes, and he hung up on me!

So, I called back again and was told that my contract is not valid with Dish Network because it was not signed in front of a Dish Network representative but rather, a third party installer. What difference does that make? I signed their contract; they have a copy of it, and they know they are wrong, but are ok with being wrong. Now they can change my rate any time they want, and I can't get out of the contract without paying $240. This is the second time I've made a complaint on them for similar reasons. These people are dirty! I wish someone would file a class action suit against them. Someone needs to write a personal letter to the CEO; let him know that his house is built out of a deck of cards and a high dollar bet that's going to come crashing down very soon!

I assumed it is going to show up on my credit report, damaging my credit, not to mention the stress and ** they have put me through for something that should have been an easy fix.

Approximately a week later, I received the box, which I immediately returned with the equipment. Three days later, I called to verify that they received the equipment and a final bill was mailed out (the representative did indicate that once they receive the equipment, I would receive a final bill/notice). At the time, I called and was told that they did not receive the equipment. Two days later, my debit card was charged. My question is, why? I did everything I was supposed to do, unlike the incompetent representative who failed to provide customers with sound information.

I am not disputing that I owe DISH Network. From my experience with early termination fees, I receive a bill then I make a payment. This is not what occurred with DISH Network. The representative I spoke to regarding the unauthorized charge, later informed me that they received the equipment a day after I called to verify and that's not it. When I asked about the final bill, she said that it was mailed out (guess to what address? To the wrong address that they had on their system that I asked the representative to correct).

Now, not only that I never received a final bill, even if the bill was sent out on the same day they received the equipment, it was also impossible for me to receive the bill because it was over the weekend. When I explained this to the supervisor, he said that they are not obligated to send me a physical bill. Really? I did end up speaking with Miss **, the "executive" (above the supervisor), whom I thought was more incompetent than the first representative. She was indignant and unwilling to listen.

The biggest kicker was that I stayed 50 minutes on the phone with DISH Network and got nowhere. I then called my bank to dispute the charges (as it was pending) and the bank representative informed me that is was charged 20 minutes ago (which means that during the time DISH Network had me on hold, they charged my card).

Now I have paid Dish for cancellation and signed up with Comcast (who can move my services as many times as I want for free). I have lost my deposit money, which was a scam by Dish Network and I have to pay cancellation because I am in contract without getting a free move.

My call to Dish was met with 3 representatives happy to remove the fee and charged me the original agreed price. I found this unacceptable since thousands of Dish customers will simply pay by not realizing the increase, or not bothering to complain.

This is poor business and I have chose not to do business with companies that maneuver in these ways. Why would a company throw away loyal customers, well as it turns out, Dish Network grew its revenue by over 8% and lost a record 159,000 net customers during the 4th quarter of 2010.

Since agreeing to acquire bankrupt DBSD for nearly 1 billion dollars, it looks like Dish Network is aggressively pursuing this revenue model of increasing revenue by increasing rates while at the same time decreasing its customer base through another huge price increase in March 2011.

Most would say "big deal" when your bill goes from $93.00 per month to $99.00, based on the principal of how Dish continues to manipulate, lie and cheat, I immediately dropped Dish.

Why would I want to pay Dish TV for such a lousy service? Obviously, I am canceling. Dish TV have a horrible attitude towards their customers evidenced by their taking money for a service which they were not willing to provide.What makes it worse, they do not even notify the customer of their action, either in advance or at the time. If this is the best idea they can come up with to increase revenue, then they have actually reduced it and lost a customer for life.

After hearing the CSR explain the promotional package of $19.99/month for the first 12 months, I decided to sign up for the service. Ever since I have signed up for the service, DISH Network has been overcharging my account almost on a monthly basis. Every month, I have noticed that there were charges that were not authorized. I had to call on several occasions to dispute the charges. Sometimes, the errors were corrected immediately and other times, it required several attempts including filing a formal written complaints with various federal and state agencies such as Consumer Affairs to have the matters rectified.

On the latest statement dated February 22, 2011, I have noticed that they have increased the monthly basic satellite service fee from the previous agreed upon fee of $19.99/month to $24.99/month. In my opinion, this is a violation of the original terms of contract when the first 12 months should be fixed at $19.99/month. I have called the CSR at DISH Network and they refused to honor the original terms of $19.99/month for the first 12 months and refused to credit and adjust my account. Since Day 1, it has been a very frustrating and unpleasant experience where constantly, DISH Network has issued charges that were authorized and without any merit. When I tried to call the CSR, they are not helpful at all. At this point, since DISH Network is in violation and has breached the original contract, and failed to honor the agreed upon monthly fee of $19.99/month for the first twelve months, I would like to cancel and terminate the contract.

In addition to canceling and terminating the contract, I will not be paying any early cancellation/termination fee since DISH Network breached the contract unilaterally. Any assistance that you can help to rectify this matter is greatly appreciated. Thank you for your time and I look forward to hear from you.

I decided to call and find out why. I was told their pricing had gone up, so they had increased my cost as well. I mentioned the contract and was told the contract clearly indicated they could raise their prices whenever they wanted. Then I recalled that the day the technician installed our "new" service, I was handed a wad of pink paperwork to initial and sign in two places as he was heading out the door. Shame on me for not making him sit there for 2 hours while I read every page, front and back, along with the fine print I had been handed.

By signing, I had agreed to be bound and gagged to this company for two years and the best part is that they promised me they can raise my pricing whenever they want! I argued, "What good is a contract when you're the only one making the promise?" And I was quickly referred to their "executive customer service department" and spoke with an executive named Julia. I explained that I thought this type of contract was essentially illegal and their rep who initially set-up my account mis-represented the terms of the contract by telling me I would be locked in at that price for 2 years. She disagreed and hung up on me. Shocker.

I believe a contract has to be bilateral, among other things, to be valid and enforceable in the state of Nevada, where I have the Dish service. If your Dish contract pricing has gone up while you're still in contract, please let me know. These people practice shady business and need to be stopped. Maybe, a class-action is necessary here.

I am not satisfied with the way Dish Network is handling this case. I had to provide evidence that I purchased my receiver. This is ridiculous. Why do I need to prove that something mine belongs to me? And I am very concerned with this unfair business practice. Fortunately, I have records and receipts, but I tend to think that other paying Dish Network costumers may be facing a similar dilemma. I can't help but feel sorry for those who do not have the receipts or records, because Dish Network will end up taking away something that belongs to them. That is extortion and theft.

Dish Network should change this terrible business practice. I feel that Dish Network should be the one to provide evidence that this receiver belongs to them instead. Dish Network should provide shipping information and a signed lease agreement.

The way Dish Network is handling these cases is by calling us, their paying customers, guilty unless we prove we are innocent and that is not the right way to do business in this country. It will only assure that once our contract expires, we will look for other cable TV providers. If this practice is common and voluntary, I am sure someone out there will figure out a lawsuit against this awful business practice. I guess it may be oriented to keep costumers or to take their equipment from their hands. Either way, it is not fair.

DISH Network did not have any answer when calling them and said that they did not make the advertisement shown on the various South Asian programming channels. Even when a couple of my other friends ordered the event through the phone, the customer representative from DISH Network said that this particular package--ICC World Cup 2011--will be shown on all the receivers.

My complaint is that DISH Network led us to believe that the event will be shown to all the receivers, which was also verified by their customer service reps. Upon contacting DISH Network, they did not want to talk about this and were rude in replying when asked with questions. DISH Network has made false advertisements and the customer representative at DISH Network also misled us to buy the package. I asked for the explanation, which they were not ready to give. Please follow up with DISH Network because unlike me, many others have been duped by them in believing that the event will be shown on their all activated receivers.

I cannot watch television without it constantly changing channels and I have tried every method to fix this, but it is because the equipment they installed is faulty. They will not make any attempt to resolve the problem that doesn't involve me paying a fee. I should not have to pay $95 just to get the basic service they agreed to provide me. Their not being true to their mission statement: "To provide quality products through a world class sales organization to every home in America".

Few days later, I received a bill from Dish Network of $254. I called them and I inform them about the situation but no response. Most of the representatives are not professionals and they can't help. The only thing they said was, "would you like to make a payment now?", This is scam. I have the proof of their offer online. I have the receipts. I even called many times and I asked them to hear my conversations with the representatives before I place the order, but no result. They kept asking about the payment.

I really want to take them to the court. My case is strong. These guys are scammers. Be careful when you deal with them. Never believe their offer or their representatives. If anyone have the same situation or you have take them to the court, please contact me for your advice. I really want to take this company to the court. Thank you.

Finally I said to just cancel the service which never worked properly. They then said it would cost nearly $400.00 to cancel. Finally they disconnected the service and have been threatening me via the phone over and over again. In addition, I paid two fees. One was $50.00 upfront installation fee that was supposed to be refunded and never was. The second one was a $50.00 fee to connect a hard drive for additional storage of programs. I purchased a large capacity hard drive for about $200.00 which was formatted by DISH Network. Now the hard drive won't work and their response is to take it to a computer store. If there is a class action lawsuit any time and place, please include me!

So here goes two months of problems. I received a bill for $31.79. I called them and people are very rude. I was told I signed a contract and it states prices can go up. Well, yes I was told that too, but after the year was up. I didn't get her name, then told me no it can go up anytime. I then began to stoop to her level. How is it that you can promise one thing in a phone call then put it in a contract. She said that's how it goes. I told her I want out of the contract. Then she said it will cost me money for the next 22 months even if I don't have the service for canceling a contract. I said no, dish isn't standing by their agreement.

How come no one is looking in to this bait and lure practice? Is there any way to get out of this? They are very much liars and they are a very shady company. Also, I was happy with a year contract and they force a two year on you when you sign up for auto pay. They need to put this in there fliers that go out in the mail because nowhere does it say prices will change on them. They are breaking the contract when it promises a year for $26.49.

We are out $300.00! That is a lot of money to just throw away.

I have paid my bill on time other times, all I'm asking is just this once and I don't think it's right that they raised my bill by $6.42 when I couldn't come up with $49.21. I just don't think it's right for them not to work with me. I'm thinking about taking my business elsewhere but I can't afford to change. I just want them to make it right with me. I'm just getting back on my feet from the holidays and the new year and I can't afford the restart fee every month. I am very upset.

He called me again on Monday, August 2nd, at 7:00 pm to repeat the offer. He also told me that there will not be any cancellation charge & no equipment return fee. He gave me his phone no. as **. As there was no risk in this offer I decided to accept the offer. Installation date of Saturday, August 7th, was decided. He asked me for credit card information for one time charge. I authorized one time charge and he assured me that credit card information will not be used for any other purpose.

On Saturday, August 7th, during installation, Mr. Rakesh ** was on the phone talking to my wife. He assured her to sign the standard contract and he will adjust the account as per the promotion. As per him, this was standard procedure for this promotion. My wife signed the contract. We received the first invoice; dish network had charged my AmEx card on 8/27 for $48.53. I immediately called Rakesh. He told me that this was a mistake and he will make the adjustment to my account and to avoid any further charges, I should stop auto payment on my account. Rakesh said that adjustment will take 2 or 3 billing cycles, so be patient and stop paying any charges. I waited.

Meanwhile, I called Dish Network customer service and in good faith told them about the promotion offered to me. As per the customer service, they were willing to wait for adjustment from Sales and Promotion Department. I talked to Sales and Promotion Department, Rakesh on 8/25 at 6:00 pm and inquired about the progress. He assured me that adjustments are in the pipeline.

The second invoice arrived, still no adjustment. On September 18th Dish Network suspended services at my home. I called Rakesh, he told me that he will make the adjustment in 2 weeks and restore my services also. Nothing of the sort happened. I kept on calling Sales and Promotion Department (9/21, 9:30 am and 6:40 pm), they kept on saying they are trying.

I called Dish Network customer service on 10/7 at 6:10 pm and talked to Rachel and then to supervisor Julie in Billing. I also talked to Johana and Jene, account specialists, explained the situation and they promised to look into this issue to resolve the situation. I also talked to Arman from Sales and Promotion Department on 10/7 at 6:35 pm and he said that he will try to resolve the issue. On 10/9 at 3:45 pm, I talked to Arun at Sales and Promotion Department and he told me that he will talk to Account Department and process credit. This was the last time I could talk to Sales and Promotion Department. When I tried to call Sales and Promotion Department on 10/11, their phone service was disconnected. That time I realized that something is seriously wrong.

On 10/19 at 3:30 pm, I talked to Ryan, an account specialist at Dish Network and told him about the promotion and suspension of the service. He said that he will try to resolve the issue in a week. On 10/25 at 7:00 pm, I called Dish Network for issue resolution and talked to Robert **. Robert told me that Dish Network has decided to terminate my agreement and I should return the DVR & dual TV receiver, property of Dish Network. Dish Network will not charge me any fees or termination charges as it is them who has cancelled my account. They will send me the empty boxes and I will have to pack the equipment in the boxes and send it back. On 10/30 at 11:25 am, I called Dish Network and confirmed that there are no cancellation fees or other charges applicable to my account.

I am disputing the charges in the amount of $535.64 by Dish Network. I can be reached at ** after 6:00 pm for any clarifications. Thanks in advance for your help in this regard. I am struggling to pay all my bills and on top of a big company like Dish Network runs scam like this. I cannot pay charges of $535.64.

47 C.F.R. 76.606: "The requirements for closed captioning are as follows: As of June 30, 1992, the operator of each cable television system shall not take any action to remove or alter closed captioning data contained on line 21 of the vertical blanking interval: and As of July 1, 1993, the operator of each cable television system shall deliver intact closed captioning data contained on line 21 of the vertical blanking interval, as it arrives at the head end or from another origination source, to subscriber terminals and (when so delivered to the cable system) in a format that can be recovered and displayed by decoders meeting 47 C.F.R. 15.119 of the Rules."

While trying to terminate the service, the representative would not listen and only tried to keep us as a customer. We requested a supervisor who wouldn't listen and then hung up on us. I called back and we're now being told they want all of the equipments back including the LMB (horn that receives the signal) which is on our roof that is covered in snow. Then, they want us to pay to ship it back. They brought all of these equipments out for free and now want us to pay to send it back. Dish has managed to do one thing here. They have guaranteed we will never use their service again. In the future, if we decided to have a TV provider, it will not be them.

They told me the account number I had sent those payments to was not my account number, but belonged to someone else with the same name as mine. I asked for the payments to be credited to my account. They said the only way they would refund those 4 payments (equaling almost $500) would be if I completed an affidavit with the Federal Trade Commission and filed a police report for identity theft. They told me the "other" account with the same name was opened about 8 years ago. Due to the fact that my last name is very common in this area and there has been absolutely no fraudulent activity on my credit, the email address on the other account is different from mine, the service address is different, the phone number is different. I am certain this is not a case of identity theft. It's simply someone with the same name which Dish Network mistakenly gave me, that account number instead of my own. So unless I file a false police report, they refuse to refund my money. Michael even told me that they could back trace the bank account that my payments came out of (which I could verify that account number with them) and he also confirmed that in Oct and Nov, the "other" account was paid twice! They refused to give my money back or credit the 4 payments to my account. I can not file a police report for identity theft when there was no theft! I'm at my wit's end and I need to know if I have any legal recourse to force them to credit my account.

This action may have been a blessing in disguise. I decided to take a look at the bill and charges. I found out that at the time we signed up, we were only supposed to pay $78.99 per month. Now, the bill is up to $91.00. I asked them how much it would cost to cancel the service. I was told that it would cost $150.00 to cancel because we are under a 2-year contract. However, as I did further research regarding their fees, I found that the same service is being offered at $29.00 per month, and an additional $24.00 for 2 movie changes. It is a far cry from $91.00.

Thank you Dish Network for opening my eyes. It will be worth it to pay statement and give you $150.00 just to get you out of our lives. Given these hard times, I know they can do better, but I don't take kindly to blackmail. Why would we call you to ask for an extension if we could pay the past due bill currently? And that's the only option we were given, even though we had been paying on time, up until the problem with our bank account. I'm tired of people stealing from us. And that includes you too Dish Network! By the way, I began looking at other alternatives. I found that I can do a lot better by using Isatellitelink.

I said what if it gets damaged, and he said I would be charged. So I said I didn't have the proper packing materials and would prefer they send me the box like they originally said. He said ok and shipped it to my work address. When I received it, it had a box with the labels inside and the packing material to hold the receiver. I packed the box and sent it back with the UPS label provided. Several months passed and all of a sudden I start receiving multiple calls from a collection agency because I have not paid Dish Network. I called customer support and was told the fee was for the shipping return of the receiver and the cancellation fee. I went through the scenario and was told it was not something they could waive off. I then asked for a supervisor, who said they tell everyone when they cancel that will be charged if they use "their" shipping label.

When I insisted that on both occasions, no one had told me this, then she changed and said there was a notice in the box with the label that states this. When I informed her that there was nothing else in the box with the label, she then told me, "well it states it in your contract!".I asked why I had never been sent a bill and had the collection agency calling me. She stated that on 2 occasions they had sent a bill. When I asked to what address... they had been sending it to the physical address that was used by the installation tech, not my mailing address. I asked why it was not billed through my phone provider since that is how I had always been billed for my Dish service and she said they don't bill anything through a third party after cancellation.

I told her I would never again use Dish Network because of their poor customer service and underhanded approach to these "additional" fees!, when it was their customer service people who ** up, not me. I told her I wanted a bill from Dish Network for the charges. I will double check with my phone company to make sure I am not being billed for something I have already paid. Then I will probably send them $5 a month to make them use more resources in processing the payment than they will end up getting!

I called Dish on Dec. 20, 2010 to terminate my service. They said, "We cannot terminate until your totally disconnected." I gave them my new address for them to send packaging for their equipment. The Associative didn't speak very good English, so I asked him three times, "Okay, where are you sending the packaging to?" He repeated my new address three times. He said, "They would send the final bill with prepaid package."

I received a bill at my old address, not only for the full month of December, but for January as well. I called them and said, "What are you doing? I already terminated my services." They said, "We show no record of your call or terminating services, you were disconnected due to non-payment." I said, "That is incorrect, I called on the 20th of Dec. to cancel as I already had Direct TV hooking up my new service at my new address."

Not only did they state I never terminated, they said I show no record of a phone call made on the 20th. I said, "Okay, what if I provide my phone records for that date?" And the executive said, "That doesn't prove that you talked to anyone." I'm like, "Okay, I am filing a complaint with the BBB (Better Business Bureau)." She said, "We will terminate your service as of today." I said, "No way. I cancelled it on the 20th. Send me a final bill and I will pay up until the 20th."

As a result, they did not terminate my service at my request and I am being billed up until Dec. 29, when I haven't even used to their equipment and no longer live at that address. I am on short term disability from my job and they had me so upset, I thought I was going to have a stroke. They should not be able to steal people's money like this and something needs to be done.

Dish Network was never authorized by me to open an account in my name and I have never used their services. It is quite ridiculous that a company can allow an account to be opened fraudulently and then charge the person with a delinquent account. I will also be filing a complaint against AFNI as they have negatively impacted my credit and caused my credit limits to be lowered and accounts to be frozen because of the negative information. Consequences are: 1.Higher interest rate on my car loan (2009), 2.Higher interest rates on my credit cards, 3.Frozen credit line, 4.Difficult time getting credit which was never a problem before, and 5.Dramatic decrease in credit score.

Now, I’m receiving robo-calls constantly from a collector. I called Dish Network and they've treated it as a late payment and in turn reported it to my creditors! I had perfect credit before and now it’s **. I can’t seem to locate anyone at Dish that seems to even know what credit reporting is. I can’t get any answers. They just keep going over my charges and explaining them and transferring me to people who do the same thing again. I keep explaining to each person that I don’t care about the charges. I’m calling to discuss why this was reported to my creditors. I have no idea what country I’m speaking to, but they clearly have no clue what credit reporting even is. I have even spoken to supervisors. They seem to have no way of even looking at my history to know if it was even reported. What the **.

In the end, I was transferred to their executive offices and spoke to Betty **, **. She told me there is no way to look in Dish Network’s computer system to tell if this was ever reported or not. All I can do is pull my own credit reports. She offered to let me speak to the collection agency to see if they have, but I’ve already done that. The collection agency can only tell me what they have done with the account after they bought it. Basically, there is no way to reach anyone at Dish Network that can tell if they ever reported it. What a horrible experience. Now I have to pay for my credit reports, wait for them to arrive, and review them myself. I assume that even if I find an error, no one exists within Dish Network that can assist with any such error. Don’t use Dish Network! Buy an antenna and capture the uncompressed HD channels for free.

The over air version is full HD. The picture is extremely higher quality. It’s very obvious even to a novice and it’s free. The HD signal they sell you will never be even close to the quality of the free signal. Try it. My antenna cost $65 and looks like a white Frisbee on the roof. It looks nice and no more bills.

They also flash on my TV screen every hour that my bill is not paid! This is a violation of my privacy. I was so embarrassed that my family knows my bill is behind on Thanksgiving when we were watching TV after dinner! My TV is no place to broadcast my personal information.

By the way, I was in a restaurant the other day and their TV did the same thing. The restaurant's TV said "Would you like to pay your bill now?" They stink and I will not have their service ever again!

Be prepared to not get anywhere with them. Horrible, horrible, service with customer service. Undercover boss, were are you? I have spent 45 minutes on the phone with zero outcome. Then I got disconnected. I constantly heard no managers available right now, continue to hold, etc. It’s a very frustrating experience. I just cancelled service.

I was lied to as the application of the $199.00 when I was convinced to sign up for their service and they are covering their interest knowing fully well that they misrepresented the facts concerning this money. I asked for a copy of the original agreement and they have balked at the idea of producing one for me. The last statement from one of their resolution personnel was, "It will be difficult trying to find the contract since it was so long ago." In my opinion, Dish Network must not be able to retain their customers for any length of time due to their shoddy business practices and exceptionally poor customer service. When I suggested that since I was originally told that the $199.00 was a deposit for the equipment and if they were not returning my deposit, therefore, I would keep the equipment.

The Dish Network representative became irate and emphatically stated that they would charge me more money if I failed to return the equipment to them upon service termination. When I pressed the issue that they had already been paid for the equipment since they refuse to return my deposit, the representative became flustered and kept saying that the $199.00 was a one-time lease fee for however long I kept their service. Unfortunately, they have my social security number and if I fail to return the equipment and stop them from charging my credit card, they will definitely levy a derogatory entry on my credit rating. So they have managed to screw me no matter which option I choose.

Their story has changed with every representative that I have had the displeasure to talk with. Company policy must be to tell one big lie after another as long as they get our money.

We decided to cancel our subscription. When the first customer service rep couldn't get me to change my mind, I was transferred to someone in a special department, where they began offering me deals that I had been told previously, weren't available. I was really upset that I hadn't been told the truth to begin with. When I proceeded with the cancellation, the woman I was speaking with, became very obnoxious, and told me that I would be facing any number of fees, if I did not return the receiver, and other technical equipment within 30 days. I did not receive the shipping boxes for two and a half weeks, which forced me to repackage everything the same day I got the boxes, so that I could have them shipped out the next day. I made sure I tracked the shipment online, to ensure DISH received the package according to their timeline, and they did.

Now, they are sending me a bill for $16, telling me that I have to pay them for shipping their equipment back to them. When I called to dispute the bill, I was told by Stefan that the fee had been disclosed to me, when I canceled my service, and it had been included in the materials to ship the equipment back. The problem is no one told me about this fee, and there was no informational sheet in the packaging materials. When I relayed this to Stefan, he said it didn't matter, because it was a "standard fee".

I told Stefan how upset I was by the service experience I had received up to that point, and that DISH could not charge me for something they did not disclose to me. Stefan told me there was nothing he could do. I am not giving DISH another dime of my money. They cannot charge me a fee they did not disclose to me. They are threatening to take the bill to collections, instead of attempting to make things right with me.

Over a year ago, I had Verizon/Fios installed. Their tactics these 2+ years have been very fraudulent, seeming illegal. I don't know what else to do. I work out-of-state, I am rarely home so this has been so difficult to continue to follow. I need assistance.

This is what they do to try and lure you in. Each and ever month there was a different charge and the price just kept going up and up! After being totally and utterly frustrated with them. I decided I did not have a choice but to wait it out because their cancellation fees were outrageous! Meanwhile, always paying my (too high) bill on time. Then when the two year contract was up, (Thank God!), I moved on to DirecTV, with no problems. Mind you, since July 2010.

Now, they are trying to get me to pay a 29.97 fee for sending their equipment back that they asked for! Never once telling me there would be a fee for sending it back! These guys are thieves and should not be allowed to get away with this. So I called them up and said, I'm not paying for this.

Well, long story short, after talking with two so called, supervisors! What a joke! They dropped the $29.97 fee in half. Since, I have about as good a credit score as you can get, I have no choice but to pay the $15.00 horrible to say the least! This is my story folks and I'm telling you, from my own experience, stay away from Dish! no matter how good they make it sound, you will be sorry!

I dealt with corporate Dish who after 5 months denied my claim saying they are only liable for damages done by the DVR not the tech. That I would have to contact my local Dish Network GM. Kevin **. Who in turn gave me the run around for next few months. Saying that tech no longer works there and there is nothing he can do.

So, now it's a moral thing. I must sue. If I spend a $1,000.00 to recovered my $600.00 from Dish, I will and of course no one at Dish will give me the contact info of the tech. for me to use as witness. This is going to a long battle. Went back to DirecTV with no problems at all.

I called Dish and asked them to back date my disconnection from when I stopped using the service and they refused. I asked to speak with a supervisor and the rep was not only rude to me, but also failed to disconnect my service. The only thing he disconnected was my phone call after a lengthy hold time. I had to call back twice because the next rep was unable to transfer me to the loyalty department! He tried and tried and finally, I offered to hang up and call back.

Upon calling back, the next rep did disconnect my service (1.5 hours later!)and she did transfer me to a supervisor who also refused to back date. I was a loyal customer for six years, on auto-pay, which means that not one bill was ever late in that time. I asked her if she might like to leave the door open in case I might ever return and she said it was not important and that they are there to keep customers. Basically, since I am leaving, it is really no consequence to them what kind of terms I leave on.

I would highly recommend Cox Cable any way as for less money than I was paying to Dish. I now have not only more channels in my basic set up, but I also have digital and a movie package. I am so glad I made the change. I guess they need to rip off any customers that leave just one last time! I definitely think that a lawyer should try to round up a class action lawsuit for this type of thing. I bet I am not the only one this has happened to. I do not think it is fair for a company to overcharge and charge for unused services just because one leaves their service. It is wrong and I gave them every opportunity to make it right.

I was charged a tech fee for this, I got credit for days without service but that was it, when I complained they said that was their policy. I will cancel when my contract is done.

Well, since day one, I have had nothing but problems with all services and the billing. I have called numerous times to the person Kayne who originally signed me up and was always told, "Don't worry, I'll straighten out the billing." And every month, there were other charges, added on, taken off, services changed and charges changed. They would credit me, and then the next month they would add charges back on, all 3 services. I had problems with my internet and phone, and that was straighten out but had issues worth the phone again.

Dish was not helpful at all, we had problems with the picture. I was told to have the dish moved which I did, still lose our picture, even with the lightest rain. The picture tiles all the time, the box did not work half the the time and when I called about that they told me to change the batteries in the remote which i did, still didn't work. Called again, they reprogrammed the remote, still didn't work. I told them over and over again that, that was not the problem.

I really got tired of arguing with these people. I have Lupus and am not suppose to get upset or stressed as it causes a Lupus flare up. I have called so many times to these people, about the bill and the service, to no avail. I have to keep paying them no matter what, even though I am not getting the service I was offered and even though my bills are not right, I have to pay or they shut me off.

Well, I called to cancel my services, and told them that I am tired of paying for something I am not getting, and I am tired of arguing with them every month about my bill, so I want to cancel. I was told that I had to pay $321.00 to get out of the contract, and that they were going to take it out immediately out of my account, which I do not have that much in my account, which will cause me overdraft fees. They would not even work with me as far as this charge goes, wouldn't let me pay later or make payments, so I am really in trouble now because I will have major fees from the bank.

I talked to 4 different people and all of them were rude, and could really care less, what I thought, or to try to rectify the situation. They still won't get paid because there is not enough in the account, but i guess they just wanted me to get hit with over draft fees too. I cancelled my service with Century Link with no problem and they waived the cancellation fee for their portion of the contract which was the phone and internet. I was told by Dish that they will absolutely not waive any part of the cancellation fee.

I am on social security disability and am 64 years old, and this has been a nightmare for me. So, when I get my social security disability check this month, Dish is going to take $321.00 of it, and get away with giving bad customer service, and treating their customers like crap again. Even though I signed up with Century Link to receive all 3 services, phone, internet, and satellite TV, they tell me now that Dish is a whole separate thing and they have no control over them, than how did they sign me up for it

Needless to say, after three days of no service, I agreed to the $15.00 fee. However, when I got one of my bill a few months later, I noticed a new fee of $6.00. I called to inquire about this fee and was informed that I signed up for a service plan. I stated that I did no such thing. I was told that I agreed to a service representative coming out to my house, and I said yes for $15.00. I was not told that there would be any monthly charges associated with that. I was told that they would remove it and get it corrected.

Months later, the fee is still charged and now I have late fees because I refused to pay this service plan charge. We are now on five months later that the $6.00 fee stopped, but they insisted that they will not waive the $6.00 they did charge or the associated late fees because I didn't include that amount in my monthly payments. I come home this evening to find out that they have shut off some of my channels (local). When I called, the amount outstanding is like $24.00.

I called this evening and spoke to one representative and when I asked to talk to the supervisor, I spoke with Cheryl, ID number ** who was extremely poor in her customer service. I then asked for the corporate office phone number and was conveniently transferred to Nick. He advised that those are legitimate charges and that they would not waive them. I asked him to clarify that they would rather lose my $59.99 monthly charge over $24.00 which is consistent of most late fees that they inadvertently charged. He stated that they are not waiving the fee because had I not agreed to the service plan, they would have charged me $95.00 to send out a service technician.

I advised them that at no time was I informed of a $95.00 fee, nor any ongoing monthly charges. I was told I would have to pay $15.00. I advised that their employee lied, misrepresented the company and they are supporting that behavior by not correcting the error. He again stated that they would not be waiving the fees. I requested all transaction on my account and all reported calls. I was told that they could send me my statements, but they could not release any notes regarding my calls. He stated that he didn't have that access but yet he was reading the notes during our call. They are stating that they will not reinstate my full service unless I pay the $24.00 balance. If I decide to cancel my service, they will go over the disclosure information with me at the time of the call. When I inquired what this was, he wouldn't answer unless I stated I was cancelling my service at that time.

He eventually advised that should I cancel, it will cost me $50.00 to mail back their equipment or around $95.00 to have someone come to my house and pick up. This has been extremely time-consuming on my part and now I will need to find a new service with possible installation charges.

She said as I’m under the monthly service plan ($5per month), there will be just a $15 one-time fee. I asked her 2-3 times about this and every time she said there will be just one time fee of $ 5 for technician visit. I opted for this offer and got my desired music channel after 3 days (of course technician came and installed new satellite antenna).

Now today I got monthly bill of $169, which is $119 more than my actual monthly bill. I called again to CC and she transferred my call to her supervisor (this one is very rude). After listening to everything, she said that this is a physical charge which cannot be adjusted or credited and I have to pay this. I her told about my conversation with CC about this installation money (that there won’t be any installation charge as we are under service plan). This supervisor said that since I don't remember that particular CC operator’s ID or her name, then that means there's no record of my conversation with her and no proof of what I’m saying; so according to her business rule, she cannot go by what he said or she said on the line. I asked her about recorded conversations on their data and she told me that if any conversation is recorded, it will be available for 3 days and by now it will be deleted.

I asked her to check the operator ID of the representative who signed off notes in my account. She said there are three CC's and she cannot ask each of them. Come on, it’s just 3 operators not 30. Moreover, she said I how I cannot remember the operator ID and the name and can remember all this conversation with her. I talked with different operators every time and how and why should I remember each of their names? So I got that she is not going to lose her end. Any how I have to pay this money, then what’s the point in arguing with her?

So now I have to pay this extra $119 this month. Next time I’m going to write down the operator ID and name. I know then they will come up with different excuses. Now my contract with Dish Network is until December 2010 and I’m surely going to terminate their service.

Every phone conversation, we get a different story. Today we called to pay our bill and discuss an overcharge; they did not want to use a different bank card than I usually use because it is different than the one they have on file? I have never given them permission to store my information! Dish Network overcharges ($300 this month), on a regular basis. That is why I have never signed up for auto pay. I do not want them to have unrestricted access to my bank account. I requested that they delete my bank card that they illegally keep on file and they refused!

That never happened. And finally I was told that because I put my services on hold, I was no longer eligible for the special rate. I was transferred all the way to the administrated offices (so they said) and was told nothing could be done. My programming went from $49.99 to $64.99 plus all the other fees they now tack on. If I cancel my service, they nail me for ending my contract early. What can be done? How are they allowed to get away with this? This has truly stressed me out. I am on a tight budget and was counting on the savings I was promised. And now if I cancel and cannot pay their fees, my credit is damaged.

That was also a lie. After 2 months of back and forth in phone calls that takes hours, Dish TV finally said, we would have to pay $900 additional dollars for 2 HD boxes in order to get the "free" for life HD they promise on all their TV commercials. We were also threatened if we cancel over this, because we signed the paper work and would be breaking the contract. As far as we are concerned, Dish TV broke the contract. Believe non of what they promise you, it was all lies for us!

Customer service? What customer service? They don't seem to know the meaning of the term! Rude, nasty, better than you kind of people! That's what we dealt with! And that was with a supervisor no less!

We are going to the BBB and Consumer affairs with this false advertisement. Free HD? We still don't have it! I hope many people read this before signing anything with them, or you may just be sorry, like we are!

Long story short, the reps were rude. I even had one of them tell me that banks don't charge overdraft fees and I still have not seen the credit. Two days later, they did it again. Even though they already had my payment, they tried to debt my checking account and caused another over draft fee. This was over 3 weeks ago. I kept faxing them a copy of my overdraft to Andres, but he never got them.

I spoke another rep name Able and he informed that there is no way Dish could have debit my checking account because I would have to fill out a form at the bank allowing them permission to do this. When they still had not gotten any of my faxes, I sent over 30 faxes over a 3-day period and finally received a call back saying that they could see the negative sign in front of my balance. I told Andres to cancel my service and he informed of the early termination fee, which I informed him I would not pay it. Needless to say, Andres was called a name and he hung up on me.

I called to get this changed to a dual control unit so I could watch TV in the family room. They told me I had to upgrade my **** service contract for another *** 2 years. I said *** ! They made the mistake, not me but they won't change. So, I'm letting the contract run out, and am never getting Dish service again. And I will go out of my way to see that no one I know gets Dish Network service! Those 2 year contracts have to end.. They are a consumer rip off. The satellite company doesn't have to uphold their end of any contract. You do, but not them. It's time to stop that ***!

This caused physical stress. The cost of getting another internet system is considerable more than the one thru Dish. They know who the employee who signed us up, but they act like they have no clue. We are not stupid. Just another big business that care nothing about people, especially senior citizens.

This went on for several months and we finally received the boxes to return the equipment via UPS. It is Nov 2010 and we still have not been reimbursed for the Wild Blue equipment! Also, we canceled our Dish Network and went with DirecTV and since we canceled with Dish, they have informed us that they are charging us $210 for a 'breach' in HD contract! I sent them an email stating that since they still owe us $400, we would just call it even. But I received a letter in the mail stating that the $210 would be charged!

These people are insane if they think they are getting that money from me! I have a copy of all emails sent to them and received from them on these charges. I also have copies of phone bills where we called to get this all resolved!

Every year we go to renew, it is some problem like this. It ends up being more money than that agreed on (now we pay by the month rather than once a year because of this). The equipment sent to us is so outdated that it is not even offered to new customers.

Since the new contract locks you up for one to two years, we are stuck with what we have.

When I told this to a local dealer, "I recommend that customers change between Direct and Dish every two years so that they get what is being offered at the best possible price." How sad is that?

In my contract, it stated that if my new residence did not allow satellites, contract would be void. I have a negative account that has reflected on my credit report for the last three years; dropping my credit score tremendously. I also don't feel that I'm responsible for the penalty charge for breaking the contract. I moved and Dish was not allowed.

Frustration! He installed one receiver to cover both TVs instead of a receiver for each TV as advertised. The one receiver is only HD in TV #one and I needed HD on TV #two (bedroom). Then when I called on the phone, Dish TV tells me that HD is only on the TV with the receiver and my bedroom #2 (without receiver) is only standard. The result, I have no HD at all as advertised. I should have stayed with DirecTV which I had for 10 years, DirecTV is much more competent with installation.

I go from one person to another, and they all see where they made the mistake, but say their hands are tied unless I show them a receipt. I am a full-time RVer and told them if they send a box to my mail forward service, it will then cost me $20.00 to have the box sent to me. By law they can't throw it away, they have to forward it to me. This could take weeks or longer to get straightened out. They screwed up and I am the one that has to prove it's mine. They have all said no receiver was sent out to me. Hello, right, so what's the problem? I called the place I purchased the receiver from, and I am waiting for a call back. But they said, "Sounds like Dish." Today, I received a cell phone message saying this is the tracking number for the box that you are to return the receiver in. What am I to do? Any help? Thank you.

He said that Dish started in February of 2010 including locals in the service. I told him that I was not subscribing to locals because it used to be a $5.00 charge. He again stated that as of February that locals were free. I stated that I did not have locals. So he stated to give him a second and he would check on this. When he came back he said I was right. I did not have locals but he had given me local now and to recycle the power on my receiver and I should have them. I did and got locals. So we continued with solving my receiver problem.

At no time was I told that now by receiving local channels would cause my bill to increase. So I called Dish and talked to two people and was told that old customers were not made to subscribe to local channels, which is where the $5.00 difference is in the bill. I told the Dish rep. that I received local channels over the air fine and could not justify paying for something that I received free. So I stated what had happened as above and was told it was nothing that could be done. Then when talking to the second person (the first person’s boss, I guess) he stated that he would give me a credit for 6 months to get use to the fee increase. Again, I stated that I did not want to pay $5.00 more and to remove the local channels and if I was not misled by their representative, then I would not be calling and discussing this issue. So then I was told he could go out on a limb and give me a year of $5.00 credit so to get use to the charge. Again, I state that I did not want that. All I wanted was the $5.00 a month increase removed.

Then he also tells me that Dish has no way of once opting in for local to remove it. So basically I have had an increase of $5.00 a month and got this because a Dish representative gave me wrong information. And I still am being told that locals are free.

So my question is why is my bill increasing by $5? Also, I was offered a credit for a year to come to an agreement. I do not understand how this company can legally do this. Please let me know if am I wrong in my understanding of bait and switch laws which is what I believe may have happened. I have been with Dish Network for a number of years. But now I do not know how much longer this will be the case. Do they realize they are not the only providers in VA.?

They are forcing consumers to pay more but calling the service offered free. In other words, false advertising costs consumer more money. Also, this cost my time and effort in trying to resolve this problem plus the extra money I now have to pay for this product that is be sold as free. They are also forcing me in to an agreement that they say I was told wrong but they can not do anything about.

Dish network refuses to let me cancel the contract even though I have been a customer for less than a month, unless I pay a $400 termination fee, even though I was mislead into getting the service. What is even worse is they still tell people that the channel is available. When on the phone today with my credit card company and Dish Network (my credit card company called them with me on the line to try to come to a resolution), the account specialist kept claiming that the channel is available! Unfortunately my credit card company said they cannot do anything about the charges, that Dish Network can continue to automatically bill me for service or the cancellation fee. I really do not know what else to do. I cannot watch my local sport's team games unless I switch to another provider, but I am forced to pay a cancellation fee to do this.

October 1, 2010, NatGeo and FX were no longer available due to failed contract negotiations. So having started my services on June 2, 2010 and 3 months later, two major networks that I paid extra for are no longer available. Why is it that a corporation can lie to you, well knowing that they will not renew any contracts with the networks and still sell you the product? And get away with it? If I decided to stop paying half my bill, they would just take it from you. What is protecting the consumers from these giants from taking advantage of them?

On October 6, 2010, I canceled my service. The lady on the phone advised me that I now owe $370.21 for an early cancellation fee. What do I say? You took away channels that I was paying for and still paying for, and knew ** well 3 months before I signed the contract that you were not going to have FX and NatGeo. Oh well, that's what you owe us and we will just take it out of your account! I said no, you do not have permission to withdraw any amount of money from my personal bank account! I then said I will set up payment arrangements seeing how in today's time, $370 is a good chunk of change and always has been. I received a letter informing me that on October 29th, they will withdraw the whole lump sum. On October 26, 2010, $370.52 was missing from my account.

Mind you, on October 9th, 2010, I went to my personal bank of CitiBank and canceled my bank card they had. Only to find out on October 26, 2010 that they improperly canceled my card. It was supposed to be reported lost/stolen and they, ** working there, reported it as damaged. So the number stayed the same. Good thing it really didn't get stolen, then it would have been way worse. My question is just this, I told Dish Network that they did not have my permission to charge my bank. I will make payments and they stole the money from me anyways, 20 days later. If this is the case, why are there credit collection agencies? Isn't that their job to collect money? By payments or whole, not to steal. This is a crime.

Dish Network entered me in a contract under a false pretense, leading to believe that I would be getting what I rightfully paid for. All while they knew before and failed to disclose that 3 months later, you won't have these channels. They were well aware of these negotiations well before June 2, 2010. So therefore, they lied on the contract. How is it legal for corporate America to steal from its customers? This is wrong! I wouldn't like them breaking into my home and stealing my piggy bank, and me watching them do it with no recourse. I have opened a fraud case with my bank against Dish Network and I am going to take them to claims court. It's time that corporate America stops ** on the customers that keep these ** afloat.

There is no such thing anymore as honest business. Just to ** the customer and get the money, screw quality service. If you don't like it, they will just let you cancel and steal 370 dollars from you. All in while you sit back helplessly and watch it all take place. I encourage anyone who reads this to pass it on and everyone boycott Dish Network. I am a real person here in California. I work hard for an honest living and it pisses me off more than anything to helplessly watch these billionaires steal from the poor, upper middle class.

They told me if I cancelled they would charge me $5.00 for each subscription. Not to mention charging me for the NFL package for months that don't allow me to view the Raiders.

They sent technicians out more then once and try helping over the phone but it did not do any good. And the one time it was said that the dish was put in the wrong place by the 1st technician, so it was moved. Then a technician came out, stated he could not find a problem. My mother got so upset about it. She stop telling me about it but kept paying her bill right on time. Then she got sick and I went over to stay with her and that is when I saw the message was still happening. I told the person that I talked to over the phone about it all. Stating that my mother paid her bill on time every month (she is on a fix income). Also, she was charged her for one of the visits, which I was not aware of.

So when I called on Oct. 23, 2010 and told them that I could not have my mother upset because of this service problem (the TV keeps her company a lot) and was canceling the service to go with another service. This is when the first person become rude. My mother was no longer on a contract. I feel she has paid for services that she never really received 100% of the time, and nothing was done to correct this. That is when she was informed that she would have to pay to ship the equipment back to them or pay for a technician to come out and pick it up.

There is no drop off place near us, she was told. I think that they taken advantage of an elder person and I could not get reason out of anyone regarding why this should be like this. I was told rudely by these people, in so many words. "This is the way it is and she was responsible for getting the equipment back to them if she wanted to cancel her service."

I am very unhappy with this situation. My husband and I have had Dish Network for five years also, but are most likely going to be canceling our service with them also. I have written a letter, that I will be sending out to the Better Business Bureau and to our newspaper. I feel our elder people are been taking advantage of, most of them are very proud and feel they must do for themselves. Big companies should not take advantage where it is not needed. Each situation should be looked at and handled according. Not with the attitude of "There is nothing that can be done, this is the way it is."

If I added up just half the time that my mother did not have the use of her service, it probably would paid a lot more than what this company thinks they should get paid for the return of this equipment. This companies should remember without us little people, they would be in trouble. So please try and be a little humane.

I asked for a supervisor and it took him about 5 minutes to "connect" me and immediately I was unconnected without talking to the supervisor. My description of the service might not have been right; however, the tech could have lead me through and got me the service I want. I seems strange that the co-founder of Dish is always on commercials telling how good his company is and that it’s the number customer satisfied company in the TV; however, I just read some other peoples complains also.

The DISH contractor came to our house to set up on 9/9/10. He said we had to wait 4 to 6 weeks. The mini laptop will be shipped to us. We have been waiting for more than 6 weeks, still no mini laptop has been shipped. We called them, and a guy, named Troy, said to contact his brother. We called at least 20 times but we always get his voice mail, and he never calls us back either. We contacted DISH Network, but they said they can't do anything about the laptop, because the contractor is a third party.

The Dish contractor came to our house to set up on 9/9/10. He said we had to wait 4 to 6 weeks. The mini laptop will be shipped to us. We waited for 6 weeks, but still no mini laptop. So we called them and the guy named Troy said to contact his brother. We called him and at least 20 times, but it always goes to voicemail. He never call us back either. We contacted Dish Network, but they said they can't do anything about the laptop because the contractor is a third party.

I have come to the conclusion that you can order a channel just by going to that channel. There is no prompt that asks you do you want to order this. There are many times that the remote just gets stuck and we unplug the TV and let everything reboot. I tried to cancel my service and was told that there would be $240.00 cancellation charge, but at this point I have paid that and more since every time you ask them to take of the so called additional channels that you ordered it is a 5.00 service fee change (regular station) and a $20.00 service change (adult station).

My monthly service fee is suppose to be $30.99+ tax and I pay an average of $120/month with all the service fees to change remove channels that I never ordered in the first place. I live in CA and when I told my aunt in Pennsylvania about the trouble I was having with this company, she replied that they ran a scam in PA also and a lot of people filed complaints. Why is this company allowed to rob people throughout the US? Why are they still in business?

He called back again, spoke to another rep (after he saw another commercial, free for life). They said the same thing and after an hour said they would give it for free if we started a new 2-yr contract. We said no way since they can't even be trusted to stick with their agreements.

My husband, after much research on HDMI cables cost, bought one for almost $200 online to reach from the living room to the bedroom. He went to hook it up yesterday and it won't work. He went to Walmart to see if there was any sort of splitter he could buy. There is none. He drove 40 min the other direction and saw our local Sears store had Dish signs all over with free HD for life up to 6 rooms!

My husband was too mad to call them again, so I called Dish today. They said, "No, HDMI cable is not what's needed, you need another box." This is what we asked for to begin with! They again wanted to charge us or would send no charge if we start a new 2-yr contract. We hate this company so are not willing to do that. I spoke to "Michael" who sounded like he was in India. Michael put us on hold a few times then spoke to my husband. They would make it right and send out 2 new boxes.

I don't know why two but that's what he said. He said they would send them and we wouldn't have to start a new contract. He then put us on hold and a few minutes later, another man came on and said, "How can I help you?" We said, "Michael is helping us." He said, 'No, I need you to start over." Are you kidding me?!

At this point my husband handed the phone to me. I said, "I want Michael" He said, "Sorry, ma'am, he hung up." I said, "No, he put me on hold, then you came on. Transfer me back to Michael." He said, "I can't do that. He is in another dept and you probably won't get him." I said, "Transfer me to this dept and I will ask for Michael!" He said, "We have many different locations." At this time I lost my cool. I asked for a supervisor. He said, "Okay, Ma'am. I have to put you on hold." He put me on hold for 5 minutes then they disconnected me.

Who will change the law so these companies can't hold you to any contracts? We had similar trouble with DirecTV too. They are both lying crooks. If any company needs a class action suit for unfair practices it is Dish and DirecTV. We ultimately wasted hours on the phone. We will continue to find a solution somehow. But we are not giving an extra dime or starting a contract over with Dish. When the contract is over, we will definitely go elsewhere as they don't live up to their contract of HD TV for both rooms for life!

Purchased Dish Network through a 3rd party vendor who had a gas reimbursement program providing $300.00 in cash back. Mailed gas slips of more then $100.00/month for 6 months with promised of $50.00 per month for $300 total. Despite numerous letters (no phone or email address found) received nothing and no communication. Contacted Dish Network and executive complaints who stated it is not their problem.

Even though I pay $100/month to Dish for their service and only went with their company because of the rebate, they state they are not at fault. They have paid this 3rd party company money to find me as a customer and basically state they are not have any responsibility and their response, DISH Network doesn't provide the $300.00 gas card promotion; you will have to contact the third-party vendor who provided it to you. Our records indicate that your DISH Network account was initiated by the independent company American Satellite Inc. at 1-866-512-8545.

Companies that sell DISH Network satellite hardware are independent companies and set their own policies and business procedures. The relationship between DISH Network and the company is that of an independent contractor. For these reasons, we encourage you to contact the company directly. So we will pay for referrals and do not care what they promised you. We have no responsibility and they are independent. So "join Dish Network and I give you a new car after 1 year with Dish" once I get my fee, I'm gone and Dish will say, too bad - Independent contractor, not our problem. Yes it is.

I asked them back if they have proved it is lease equipment. No! They don't have any. They don't care about it. They determined that they own my receiver. The person whom I dealt with promised me to take care of this matter in five days. It's been more than 30 days without solution. I called him, left messages, and they never called back. I called their customer service. I have to tell the story over and over.

The worst, they charged me $300.00 for my own receiver, plus stealing my over payment. That’s ridiculous! After I explained to them, they are willing to accept and promised, again promised to clear this matter but it never cleared. Every time I call their customer service, they want to process it. I filed this to BBB. Hopefully, other people will be aware when doing business with Dish Network. If you want to activate your purchased receiver, make sure they put a note in their database. Otherwise, they will claim it as theirs.

Why should I have to pay for something that is supposed to be free? They say I can watch the Red Wings on NHL Ice, but they are always blacked out, so I don't care that they are now giving me this channel. It is no help to me. They didn't live up to their part of the contract in giving me the programming I signed up for. Why should I have to live up to my part of the agreement? Help me. I can't afford what they want to get out of my contract and I can't afford to have two providers just to get Fox stations.

Now, I have no checking account and at the time I ordered it, they said I needed a credit card in order to get the dish. I told the rep that I didn't have a checking account and he said do you have a friend or relative that would let you use their card. So after talking to my fiance, she said let me ask my sister and see if we could use her debit card. She said yes. Now when I talked to the rep, I told him this was not my card and not to take the payments out of it but to send me a paper bill and I would pay by money order. He said nothing to me about if I cancelled early, they would use that card to collect. Again I told them this was my fiance's sisters bank card and nothing was to be taken out of her account.

Well, today Oct.17th 2010, my fiance messaged me and told me they took 210.00 out of her sisters bank. Now my fiance's sister draws social security disability and the rep was told this when I tried to explain again and again. It made them no difference about who's card it was. Now, I was to have a one year contract and now all of a sudden it jumped to two years.

She told me that I had signed something that gave me a 2 year contract. I don't remember signing anything to that fact. Only paper I signed was when the tech came to install the dish satellite and hook up the receiver (which was the wrong one to begin with). So tell me how can they take money out of her account and her not signing anything with Dish Network.

We're going to go to the bank tomorrow to see if the money will be put back into her account and go see a lawyer to see if they can be sued for taking money out of a bank in my book was illegal. I know for a fact that all the money that goes into her checking account is social security disability payments. Dish Network is a rip off and should be investigated by the Federal Government to see if what their doing to people is legal or illegal. So beware people of them.

To make matters worse, as part of my returning their equipment, I am being required to pay for shipping of their equipment back to them; they do not provide any place I can drop off the equipment. With three boxes, they are forcing me to pay $15 per box, or $45 plus the early termination fee of $385. This is a travesty and totally unacceptable.

As a result of their inability to provide the programming I signed up with them to receive, it is costing me $45 + $385 = $430 to cancel my account!

I am unable to watch any shows during the day due to my mom recording all day long in her room. (This was not explained to me in the least) The remote doesn't work at all, I have to point it in every direction possible to get a response. Channels turn without even touching the remote, the service is awful. No storm and the the satellite continuously goes out.

The sound in my children's room doesn't work, and I know its not the the TV because when they play games, the sound works fine. When I ask for a tech to check out the problems, they never show up to get out of this. I'm gonna have to pay a bundle which I can not afford. Their service is beyond horrible. I can't believe they are still in business, they are as bad as Vonage. Unable to watch any of my shows, no sound on my children's TV, and wanting a huge amount of money to discontinue service. I tried to downgrade but they want to charge me $400 to do so. I'm appalled on the how these companies are treating their customers.

I told him that I was told by the Dish representative when I ordered the package that the multi-room DVR would work independently. This was a primary reason why I ordered the multi-room DVR. He stated that in order for me to get what I wanted, I would need an additional HD DVR at a higher cost. I explained I chose Dish because of the lower price over DirecTV. I felt that the lower quoted cost was to bait me in to increase my package cost for a service that I was very specific about (multi-room DVR) at the time of order placement.

He stated that the representatives lied to potential customers and that this has happened before. He made this statement in the presence of company I had in my home at the time. My father in-law, mother in-law and my wife heard him make the statement. My father-in-law is a church preacher, I am a law enforcement officer, and my wife is a veterinarian. The aforementioned statement is something we would not fabricate. The installer told me to call Dish and they would work it out. I signed the papers and he was gone. What a mistake. My nightmare begins.

I called that night at 10 pm and spoke to a Mary and Trea. However, I didn’t think about writing their identification numbers down. Dish had agreed to assign me another DVR, but I would have to incur an additional cost of $6.99 a month. I thought why should I pay more for something they quoted me a price for in the beginning. I stated I would have to think about it, but at this point I am thinking about canceling because of the deception of the original salesperson. I called back the next day; I tried to work this out with Dish with negative results. I spoke with one representative Carl, ID No. **, who told me I would have to have a separate receiver installed. I asked to just have it all taken out. I was told this was possible, but I would have to pay a termination fee. I felt helpless and tried to think about my options so I stated I would call back later with a decision.

I finally called on 9/6/10 to have it disconnected and was told by Patrick, ID No. **, that I would have to pay $420 for disconnection. After I explained why I wanted out, he transferred me to a Shamile who now told me I would have to pay $620 to get out of the contract. I could not believe what I was hearing. She went on to tell me I owed $620 for a termination fee. When I asked why, she tells me it is for the additional receiver. I explained I only had four receivers. I never agreed to have the additional DVR installed. At this point I thought someone was honestly trying to pull a joke on me. I was very upset at this point and told her I needed to talk to someone else and subsequently was disconnected. What happened next was just disgraceful. I swear on my father’s grave that this is what I was now told. I called back after work on 9/7/10 at 10 pm.

I spoke to Evan, ID No. **, and he now tells me I owe only $420 to cancel the contract. I was switched over to the disconnect department and spoke to Gidane, ID No. **, and asked if I could talk to a manager due to the fact the system was only active for eight days. After about two minutes, a man identified himself as Mark rudely picked up the phone and refused to give his ID number. After now telling him the entire story he rudely states the installer would never make statements like that, you ordered the service, and also tells me, “No, we are not taking the system out,” laughs and hangs the phone up.

I never was rude to anyone that I spoke with and to be treated like that is unacceptable. Dish claims their calls are recorded, so an audit of what happened would shed a lot of light on this situation. As a result, I wound up calling the next morning and paying a termination fee of $420. I was then told that boxes would be sent to my house for the equipment and would arrive within five days. I was told if the boxes with the equipment were not returned my credit card would be charged for the equipment.

Needless to say I cancelled my credit card that day and had a new one issued so I would not have any additional charges against my account. Ten days went by I never received any boxes. I had called again on 9/20/10 and spoke to Martha, ID No. **. She had to cancel me out of the system again and told me boxes would be sent again. I told her I was worried that the equipment would not be sent back before the initial 30 days. I finally received the boxes and I was informed by e-mail that Dish received the equipment.

I realize this letter is long winded, but I had to live through this mess. I also know that the customer is not always right. However, this company cannot be allowed to continue to operate in the way it currently conducts business. I cannot believe that the CEO of Dish TV would knowingly allow his staff to do this. I viewed his TV commercial, and he seems to be a down to earth person. I am a reasonable person; I have to deal with the public every day. If this is truly how Dish TV operates, they will lose more customers. The deceitful way I was treated is unacceptable. I had to quite frankly pay Dish TV extortion money to get out of a contract that they did not deliver what they promised.

I only had the system active for all but nine days. The more I check into the horror stories of people, who had Dish TV, the more similarities are coming to fruition. I have lost almost $600 dealing with this deceptive Dish TV. I have waited purposely because I wanted to wait for the equipment return confirmation e-mail. Along with your department, I am sending certified members to every board member of Dish TV. I am available any time to discuss this matter. I would appreciate any help so other people just get what they pay for, nothing more. Thank you very much for your time.

My real problem with Dish Network is when I called them and asked for a hard copy bill; they informed me that it would be no problem to send me one. I received a Bill Statement, and they never canceled my credit card charge transaction with them. The customer service representatives that I spoke with Trevor and Alicia were very rude to me and did not want to assist me or transfer me to a manager.

I also asked them to change my billing cycle date and was informed that the system won't allow them to do it. They informed me that I would not have to pay a late fee if I paid my bill from 2 or 10 days late prior to the due date. Once again, not the case. I paid my bill today and I was charged a late fee. I will honor my contract with them, but I'll never recommend Dish Network to anyone that I know .And their customer service sucks.

1. Spoke with Shelly. Explained my husband was being transferred to Indonesia in 30 days. Shelly asked me the following questions: Was I going with my husband? Did we own the home? If he is leaving in 30 day, when am I leaving?

All the above question are an invasion to the right to privacy act. None of these questions have anything to do with us asking for a copy of our contract for fees of an early cancellation.

2. Spoke with Gene very nice and transferred me to Daniel. It was Daniel who was very very rude. She would not take time to allow me to speak. Stated I am transferring you to another dept. Placed on hold for over 45 minutes then disconnected.

3. Placed another call. Spoke with Liz who told me to go on the internet.

4. Placed another call spoke with Mary. Said she would mail a copy of contract, but could state all fees for early cancellation. This is up to company management. I called again spoke Fernando: Very nice, explained situation. We went on on line for contract. However. Access is only given to a residential services general agreement. In other words, we could not print contract. Program is designed to allow on screen viewing only.

Please address our issues. We educated adults. Is this service fare to the less educated, elderly or anyone? I understand the BBB has given dish an F in customer Service, that score is too too high.

Arrived in Flo, finally got chance to set up installation, however my boxes were stolen, (along with other items) my a/c wires and a/c were also stolen. So I filed a police report. Gave Dish the number of the police report; person I talked to was Kathy. Yet today, I received a bill for $142.86. Not only do I not have the boxes, I reported the case number as instructed but still being charged for service. It doesn't do any good to "try" and talk to these people. You get shifted around to different departments to keep telling your story. I was a member with this company for years and get treated like crap. Paid my bill on time, never had any issues. I guess because I paid my bill.

How can they continue charging me for service when they know I am not connected? Can I go through small claim court and sue them? Thanks for any help you can throw my way. Lynda ***

I told them to stop them before they came through. He said he couldn't and that they would show up on another bill. I asked to speak to a supervisor, he blatantly said "no", claiming he was as high on the ladder as I could speak with! The movies I have been charged with were ordered when no one was at home, therefore, they weren't ordered from my home! No one has a key to my home, and no one has broken into my home. My bill also showed a different billing address by just one letter on my address being wrong! He said he would just simply change this on the records.

My question is after 10-plus years of Dish, just how the hell does my address change and my bill get charged for something I didn't order? I have always paid my bill on-time, with never a dispute whatsoever! I have now unplugged my phone receiver, which they said they would charge me $5 every month for if I didn't have it plugged in from day one! They cannot legally charge this fee as not everyone has a landline to begin with. Can we say duh? I have called them 3 different times trying to find out how this has happened to me, to no avail.

Now I'm stuck with a huge bill that I cannot pay. And why should I pay for something I didn't order? The address the bill was made out to was not my address to begin with, so my account has been tampered with for someone else's enjoyment at the least.