DIRECTV Reviews

AWESOME!!! Just can't say enough how great these service and technicians were. 10 all the way, A++!!

Very helpful and professional.

Already explained the problem with the lack of communication, about placement of dish on patio and need for tripod.

Tech assistance for router. All was good. Thank you.

I just switched from Time Warner. It has been a nightmare dealing with them. Directv has been nothing but wonderful to deal with. Every time I have called them I was able to get someone on the phone, get the help I need and done with everything in under 5 minutes. It has been very refreshing dealing with Directv. Also the TV service has been great. Easy to use and wonderful picture and audio. Well done!

More accurate than cable, did not put me on hold several times like cable does.

Very friendly representatives made my experience easy - not pushy and answered all my questions.

Good customer service, friendly, helpful and polite which I really appreciate.

The person on the phone was knowledgeable and informative about the options available through DirecTV. The installer was also knowledgeable and very helpful with instructions on how to use the DirecTV service. He also was efficient in informing us as to the equipment needed, where to place it and how to use it.

TV Install - The best part of the experience was my last call for help and the installer who was very professional and helpful.

Rep was very polite and helpful and guided me in the right direction.

Customer Service - A total Pro!

I finally received the desired result but after much time and hassle on my part.

Everything was great. Service was awesome.

So far, I am very pleased with the service I have received from Directv and would recommend them to my friends and family.

The representative ** (I think his identification code is **) was very helpful. He was informative. He took his time helping me and answered any question I had. Patience is a key to customer service and he nailed it!

Very pleased with the quality of customer service.

The most recent Customer Representative & the Installation Technician were both VERY professional. There was never ANY mention of ANY kind of charge for ANY type of installation during ANY call. At this time, I am NOT happy that although the Bed, Bath & Beyond flyer promoting the offer stated that "installation" is FREE, with no indication that ANY part of ANY type of installation would incur a charge. I was charged a $75.00 fee for "installation" of a pole on which the dish was mounted. I was told it had to be paid today (5/13/15). As I was unprepared for this, I had to use cash that was set aside for my upcoming trip, tomorrow! I will now have to be really thrifty and "cheap" on my birthday trip.

Great customer service. I wish more companies were like you!!!

Your sales personnel was dishonest in the handling of a phone inquiry! And billed me for it without me wanting it after hearing all the details!

Technician who installed the system - ** was extremely easy to talk with and worked very quickly and efficiently. I was impressed with his skill and knowledge.

I have been a tw customer forever. I got fed up with what seemed to be an endless price escalation. So I sought alternatives and Directv fit the bill with what seems to be better features and more bang for my money. I'll find out soon enough and it better be due to the 24 month contract.

I received prompt, courteous service, with all my questions answered, and the agent being willing to work with my schedule.

I ordered new hotspot from AT&T and they were bundling DirecTV, phone and internet. I already had DirecTV and for some reason my hyphenated name could not be used. When I cancelled with AT&T, they cancelled serviceman to install Genies for all four TV's, but did not cancel new contract. Old contract was still under husband's phone # and my name and I am happy with it. Now it's under my phone number.

Everything, it was good.

Install guy was awesome.

I had an issue when setting up my online account. The representative I spoke with was very helpful, cordial, had a great personality, and was knowledgeable. I truly appreciated speaking with her.

Excellent experience. The installation went much better than I expected. The service representative was very professionally. He was very patient in explaining the operations and functions of the genie.

Representatives are knowledgeable and helpful. The installer (**) did something that has not happened before. He called ahead of time to schedule a more specific time for installation. The call ahead will save me time and I am able to plan my day to be more productive.

Friendly Customer service. Great experience. Will refer friends.

I'm very pleased with the representative that handle my call.

The first person I spoke to was pushy and fast talking. I was so nervous and upset that I couldn't sleep that night. I called back in to clarify and try to understand if and what I agreed to the day before. Luckily, ** answered the phone in customer service department and clarified everything for me. I only wish I would have asked his last name to assure I give him the praise he deserves.

I appreciate being a DirecTV customer, because of the representative I came across with.

This company is full of it. They lie just to get your business but everything they tell you is false. Whatever you do avoid at all costs! They originally told me I can transfer my service from one apt to another (less than 3 miles away) for $20. Which is why I signed up with them at the time. Then six months after I signed up and try to transfer they want to charge a $500 service fee. No document was ever signed or exchanged on this. They say six months ago is different than today. Avoid DirecTV at ALL costs! LYING PIECES OF **, THEY WILL TELL YOU ANYTHING JUST.

Great employee and great set up. Clear and crisp service. Awesome and easy to use and great options to enjoy the complete dish experience. Will recommended to others.

Very friendly and helpful customer service rep. I could hear the smile in her voice!

THANK YOU DIRECTV!!! From my first contact to subscribe, the Installation to a call to Service, you have been an absolute dream team to work with. I have put up with Cox for 10 years and am SO glad I switched to your service. Quality is AMAZING!

The rep I spoke with was polite, knowledgeable, and answered all my questions quickly and accurately.

Excellent customer service. Seamless transaction.

Excellent service in all areas of contact especially the installation gentleman.

Concise, precise and great experience.

Good Customer service and the representative are very helpful.

Direct is better than Dish. I am happy to have switched back to Directv. Dish was so frustrating for me.

Haven't had the installation yet, it's coming Saturday. So far setting up my new service has been very easy and all my questions were answered. Customer service reps have been very nice and very informative.

Pleased with the level of service I received.

I am very impressed at how the representative handled the sale, as well as the technician being very courteous and responsive to arranging a time frame for my install.

Very good customer service person and also the ordering person great too.

Customer service answered all my questions so now I am ready for Saturday.

Just too much for ordering cable or dish tv and the contract is too long. I'd rather pay the price and have the freedom than to be locked in penalize if I would have canceled.

Installer was very professional, courteous, and knowledgeable.

The representative was very professional.

Ordered but did not want due to the fact I do not want a dish on my house... Called cancelled without a problem.

Was helpful and offered a package deal with Direct which would lower my bill. I only hope that I love DirecTV as well as I love my Prism.

I am totally satisfied with the service they gave me.

My experience was great.

From start to current situation of pushing install date back, all of the experiences were wonderful. I was pleased with the sale, very impressed with the follow through on the email when I realized I had to push back the install date, and the phone call I had to make helped resolve the situation (at least for now - HOA is picky).

As with others that have posted on this website, DirecTV is one business you should stay away from. First, I have been a customer since December of 2014. I was told that my monthly bill would be 108.00 a month for DirecTV and CenturyLink internet bundle. Last month my bill was 151.00, and hasn't been 108.00 in any month. I was given 3 months free HBO, Cinemax, and Showtime. I called customer service towards the end of the 3 months to make sure they would cancel the 3 premium channels and I wouldn't be billed then. 4 months and the premium channels were still on my TV.

DirecTV charged us with improper early termination fees. In late October 2012 we had a technician come out to install DirecTV in our home. Two of our bedrooms did not have jacks at the time, so the technician told us we would need to hire an electrician because it would "look ugly" if he did it himself. He told us when he returned to hook the bedrooms up we would still get free installation as was advertised at that time. When we had jacks installed and called DirecTV in early December 2012 to come back and finish our install, we were told we would be charged $200 per room for installation. I talked to several managers on the phone and none were willing to waive the fee for the installation.

I have been with Direct T.V. for 24 months and have gotten the same bill only about three months. The billings is like a con game bait and switch. They pretend to give you discounts (bait) and without notice they remove them (switch). This is what they appear to do each month. When you call they will give you help but you need to figure out who, when what and why. Would not recommend to anyone who wants a good account.

Best overall service and Products available. Quality of Sales and the quick attention and Install service.

I was a little nervous because I encountered a few issues with fees popping up at first, but after talking to a supervisor he cleared everything up. GREAT SERVICE! I would recommend them to anyone, especially over Comcast who I just cancelled.

Thank you DirecTV. Love your customer service and your hot deals.

Great price and service.

We suspended our service after being a customer for 10-15 years or so, due to a move with a credit balance of $39 and some change. We returned the cards and left the dish and other hardware at the house we had sold. We moved to a condo that would not allow a dish to be attached to outside of house. Who wants to have a dish inside the house? Did not ever ask for moving the dish, installing a new one or for cards to use the service nor to have the service (we could never use) turned on again. So late last year (2014) DirecTV decided to turn on our service and bill us for a month's service (almost $200 - far more than our normal previous monthly service bill).

Wanted to comment on the professional service from our service technician ** (Naperville IL service area). He was polite, pleasant and professional, one of the best we have had in our home over the years and we have been a customer for 15 years! We have a lot of DIRECTV boxes, so it is challenging to change things, had a small glitch and he handled it all great while upgrading us to Genie! I missed the chance to review him on the phone so giving him a 10+ all around!

Take it for what it's worth but I thought it might be helpful for folks who are considering a switch. Below is a condensed version (believe it or not) of my experience trying to get DirecTV installed in a two storey home where the queue box doesn't have direct attic access. Ordered DirecTV and scheduled installation. First installation attempt: Installation tech showed up - said he couldn't install because there was no direct access through an attic above the queue box. Tech instructed me to close my account. Called and cancelled my account.

Charging me 200.00 for a tech. Spending 7-10 mins to say I was all set. Never did anything but plug in to my box I brought from former home myself and hooked up to all existing equipment. He even told me he was writing the same thing in his notes. So why am I being charged for them to do nothing?

I'll be watching my local channels and the picture will either go black or cut in and out and sometimes I'll get picture but no sound and it won't have nothing to do with the weather outside, and I think I shouldn't have to pay for something that I can't watch or hear.

This company is horrible to deal with. We ordered the Mayweather "Fight of the Century" for $99 and recorded it to our DVR. When we went to watch it today, it was deleted from our DVR by DIRECTV without our consent. We called regarding this issue and spoke to 3 different incredibly RUDE SUPERVISORS who refused to assist us and instead offered us 1 month of HBO ($14 value) after we paid $99 for a fight we couldn't even watch. All I asked was for them to put it back on my DVR or refund my money. And they claimed they would NOT do that stating "one month of HBO free or nothing at all."

As a DirecTV customer since 2008 I was not looking to change my service. However as cost to me continued to go up as discounts were dropped AND I received special offers if I signed up as a new customer in a weekly basis, I decided to call and see what could be done to lower my costs since I had been a satisfied customer. Getting no relief after several calls and confusing to receive invitations to sign up as a new customer, I changed to AT&T Uverse.

I had authorized Directv to take out a balance owed to them on a certain date (payday), then a couple days later I had decided to call and pay the bill in full. A couple days later I had noticed that they had taken out money from the original call but they had taken it out 4 days early. I called Directv and spoke to several agents (including supervisor) who informed me the best they could do for an admitted error on their end was 5 business days. Needless to say I found this to be unacceptable so I cancelled my service. The customer service representative read off of cue card and just repeat or loop the paragraph in front of them, it is very frustrating.

They gave me the option of merging my parents' account with mine to avoid fees. My parents are on a fixed income and this is not an option. Then I informed them I need to cancel the automatic payment and was told I can't unless I have a account to replace it. The account will be closed but they didn't care.

I ordered service with the flyer that I offered a $200 gift card. I asked the customer service rep during our set up (I was told that the call was being recorded) about the card and he assured me that it would be sent out in 2-3 weeks. I never received the gift card so I called DIRECTV and was told by a "supervisor" that my account was not eligible for a $200 gift card and I told him to pull my recorded phone call... Well he could not do that but he could give me a $200 credit on my account. I agreed.

On April 27, 2015 I called the customer service phone number. Spoke to a young lady who worked with me to set up a new receiver that was a replacement for an old receiver that had stopped working. She was very helpful and we worked through the start up but couldn't make it work. She told me that I needed a couple of B band converters. I asked why this required part was not included with the receiver. She didn't have a good answer. She told me that she would send me the converters.

Talked to a rep regarding our billing. Promised a certain rate for 12 months. Lasted 2 months, back up. This happens on a regular basis. The agents tell you one thing and then they don't follow through. We write down names, dates and time. The next person questions our integrity. We must be mistaken. I think we should start recording our conversations. I can't count how many times in the last 16 yrs. we have called them. Last month the genie died, they had a replacement here within 2 days. While I was setting it up I called for some help. Did a great job, but while I am waiting she says to me, “You are eligible for 3 months of HBO”. I said “I don't think so. When the genie went out they gave me 3 months free of stars and encore.” She came back and said “No this is something else”. I said “No we get enough channels”. She said “Why don't you try it, it is free.”

Was going to cancel with DIRECTV with my move. They offered me 1 year of cable for around 30 a month. First bill was 33.94 with tax on 11/14. I took offer and in my last bill was 53.92 on 3/15. The customer service when I called was no help. They said the price of the boxes went up. I am in a contract. How can you raise the price 20 dollars after just a few months when you guaranteed me over the phone a rate of around 30 for a year?

What kind of business just adds $25 a month to their customers and won't refund the money. I can tell you it's called AT&T. This company is the biggest scam artist bar none. I will not ever have any of their services or equipment in my house. They just add debt to this country without reason other than they are just greedy. The cost of equipment is pennies and they charge you and me hundreds. Then they have a idiot tell you how much they are helping you get your monthly payment down and back to your original payment cost from that should of never went up. In short they will soon run this DirecTV company to ** just like they did with their own services. AT&T is going to ruin DirecTV.

I ordered the Mayweather vs. Pacquiao fight the day before it aired, spoke to representative and received an email confirmation. He informed me that the fights would start @8, I had a house full of people & starting @ a blank screen until a little before 10pm. I called customer service over 40 times before finally getting an answer & then waiting on hold for another 45min. We finally got an answer and she tried everything she could for 30min then the call cut off. We didn't receive a call back. The programming finally started on the fight right before the main event.

Their system sucks. Very unpleased. If you guys want to make money you should think twice before making all your calls sound busy! I was trying to order the Mayweather fight. No way in hell that I got a hold of you guys! Never had a problem with any other cable company but DIRECTV. Should even offer pay-per-view if you guys will be no help.

Have bad service for almost 7 months. I be paying over a $100 a month and cause their employees install a 2 service to my house. My house to a lady that is rent from me a room. My service went bad. They only give a 100 dollars credit to my account and I still have to pay to not to have service.

DirecTV was to install from 1-6. Called 50 minutes till 6, could not make it..Said could not make that time frame. I sat it up for next day. I found out could not do that time - called or tried to, no answer. Called 3 times number provided... It would disconnect on me after 20 minutes or so. I am now on cell to cancel... Still on cell no one has come back on. I told them I wanted to delete the service, I wanted to cancel. No one has come back on cell, still waiting. I will be going to Sam's Club Friday to do it face to face.. WON'T EVER TRUST THIS COMPANY!!!! Do not deal with them beware!!!!

We have been loyal customers for 17 years (since 1998). We have been please with the service we receive on the phone and by the technicians, hence the long-term relationship. I called today (4/28) because our bill is $200! Granted we have 6 TV's BUT before ALL the "extra" add-ons for the TV's ($32.50) AND Advanced Receiver Service -HD ($10), AND DIRECTV Protection Plan ($7.99) AND DIRECTV Whole-home DVR ($3) our Premier service is $136.99.

I have been a DIRECTV customer for the past five years. It is sad to say that will be losing another customer for simple reasons. I had called them to re-secure the wires that were hanging off of my dish and onto the side of my house. The tech support stated that it would cost me $49 dollars to re-secure. Wow, do I feel valued for having them service their equipment. So I'll just make it easier for them. Get your Damn dish off my roof. Back to cable. No hanging cables off of my roof. Problem solved.

Had a account with DirecTV and day they drafted my account they turned box’s off. Called to ask why and they couldn’t. Canceled service for me I guess. 3 months later I look at my bank account and without my authorization they took 370.08 out of my account. Called and they said “too bad”. Stay away - they are dirty people that will scam you if they can.

We attempted to change to DirecTV and it never worked in our house so they told us there would not be any charges since we spend 4 weekends meeting with their technicians rewiring our house and we upgraded our internet. They are charging us $115.70, the supervisor on the help line says it should be a refund but his hands were tied. We were told to write a letter and then told they decided the charges were valid. We spent 4 Saturdays out of our live working with DirecTV and they just crapped on us. The poorest customer service ever. Since they are a big company and can put it on our credit report I assume they really don't give a care about the people. They just want the money even though it is not fair and not deserved and going against what they said. I am going to file a complaint with the Better Business Bureau.

I ordered DirecTV so I could get away from Comcast - I asked if my programming would include on demand services so I would be able to view past episodes of my favorite tv shows. They assured me that I would have this service. Come to find out that I have to record these shows from a different tv in the house, and then watch it later - this is not what I was told. And when I do record these shows, there is always a message saying it was unable to record due to problems while airing the show. Also, if I wanted to stream cable tv I would have purchase a fire stick or something. Very very disappointed that I was blatantly lied to from the get go.

Only been with DirecTV for a short period of time and best to advise don't do business with them. Signed up under a promotion and advised I could freeze my account while taking an extended vacation. Started up the service once I returned and it has been "hell". The billing was not correct and overcharged for movie channels I did not want, they tried to correct and they kept the money that I overpaid but provide no visibility to what they are deducting from my credit each month and I just got advised today to trust them. Can't show me but want me to blindly trust them.

For several months DirecTV incorrectly charged me $13.99 plus TAX for STARZ even after the Service Rep explicitly told me that it would AUTOMATICALLY fall off my account when the temporary promotion ended. When I discovered the charges, I immediately contacted Customer SUPPORT. Instead of amicably resolving it, DirecTV refused to credit my account after years of faithful service and with an account in GREAT standing. Because I was denied the appropriate CREDITS for what I now see as their bait & switch promotion I terminated my service. I no longer choose to patronize a merchant who would blatantly defraud its customers. Again, I WAS TOLD THIS CHARGE WOULD FALL OFF AUTOMATICALLY. I had no reason to believe I was being lied to until I noticed the charges.

I ordered the the DirecTV package that came with the nfl package and 3 months premium channels with a $150 visa gift card and a "supposed locked in rate for 2 yrs". Well come to find out there is no record of my gift card and the rate is NOT locked in after the first year it goes up almost $30. None of this was explained at all. It was all smoke and mirrors and when I called about the gift card not being sent out when I called to cancel the 3 months premium channels I was told that the card was coming just give it a little more time. So I called again and there is no record of the gift card being promised nor is there a record of the conversation I had regarding the card the first time. I asked the supervisor to look at the date I ordered and see that that promotion was going on at the time and he told me there is nothing he could do.

Don't switch from cable to DirecTV to save money. The basic programming is limited to a few local channels and a bunch of QVC type channels. Everything else (and worthwhile) is ala carte and $$. If I tried to replicate my original cable choices, it would cost me $40 more per month than I was spending on cable. Stuck for 2 yrs. with this contract but I WILL NEVER renew with DirecTV.

I have been a customer with DIRECTV for over 5 years of service. I surprised how easily they let go a customer that has been loyal to them for that long. Granted it wasn't an exuberant amount of years but nonetheless loyal. I called to disconnect my services and was transferred to Retention dept. I spoke to a ** and simply did what I asked. She asked if I had ever called in to inquire about reducing my bill, answered "no I have not." She asked, "did you know that was available to you?" I stated no. Throughout my 22 minute conversation with her in regards to disconnection never once was there an attempt for retention. After services were disconnected I asked to speak with her supervisor.

Their rebate for switching over isn't worth the hassle. The have so many different rebate programs going and no one in customer service knows anything. I have waited 6 weeks to receive a $200 VISA card rebate. Then phoned and was told that I didn't need a rebate redemption form as that wasn't the program I was under and that I would receive it in the mail by the end of the next week. Guess what, it didn't arrive. I phone again to be told that I did need the redemption form and to go online and print it and send it in. Then it will take another six to eight weeks to receive it. Not one time in 3 phone calls has anyone told me that it’s what was needed, in fact the opposite. They have managed to send me my bills each and every month! I would NOT switch to DirecTV. Dish Network wasn't much better. So try something different than these two.

I returned receivers and controls and I still have not got my account credited back. I understand I am only a number to you. You were so quick to take the 240.00 out of my account and will not credit it back for what is now 4 weeks out. I kept on calling your customer service and let you know I did not get the boxes so I could return the remotes and boxes. You had to send them out again. It's not my fault why I did not receive them. I hate dealing with your company. It's a hit and miss anytime I want something done. Hate is a strong word but when you take food out of my kids' mouths yeah I hate everything about Directv. I only switched because Comcast was so difficult to deal with. They never took out more than they were suppose to from my account. I hate your effin company.

I am charging DIRECTV, provider of satellite television services, with deceptively advertising a discounted 12-month programming package because it fails to clearly disclose that the package requires a two-year contract. In addition, DIRECTV does not clearly disclose that the cost of the package will increase by up to $45 more per month in the second year, and that early cancellation fees of up to $480 apply if consumers cancel the package before the end of the two-year period. The consequences is the cost of my package was increased in the second year. Due to being overcharged, I have a balance of $339.20 to pay DirecTV. I would like my balance to be settled to (0) Zero balance. If you need additional information, please feel free to contact me.

First time we've had DirecTV. After our contract is over, we are switching to a different company. DirecTV has the worst customer service reps. They should train their phone reps better. Very frustrating and waste of time. Our bill keeps changing and each time we call to straighten it out, the next bill is wrong again. The last time we called I spoke to a ** who said he is a senior customer rep for the retainer dept. Very arrogant. Not a help at all. We were at a point of just breaking the contract and paying the $200 until I spoke to a lady at the cancellation dept, who looked at the bill and understood where the mistake was and fixed it in 5 mins!

I had a one year contract with directv. 6 months later, directv raised my payment from $70.00 to $120.00 and raised my contract to Two years. After 10 hours trying to explain their mistake I was told I should have read directv's contract. They can raise the price and change my terms whenever they want. I went to Dish.

To be clear, I had already decided a month ago to ditch Directv because of their lack of knowledge of services, and quite frankly the lies that were ongoing with this company from the time I first called about service only 1 year ago. On 4-9, after I had decided we're going to switch to Charter on 4-23, we had a nearby lightning strike. 3 out of 6 tv's were shot, 2 completely and the 1 main tv blew the HDMI board (not sure if it did any other damage to the tv because it is unwatchable). The day this happened I called them thinking something needed to be reset. I talked to a guy for about an hour and hung up with no more than I knew before I called. He said it wasn't their equipment and not really their problem. So assuming I needed to purchase new tv's I did get 2 new tv's. We hooked up the new one and we had the same problems, it would not connect to the main dvr box.

I have been with DirecTV since 2008. I just renewed my contract with them for another year. I thought I was getting an upgrade with mini genies. I was very happy with the tech and gave a great survey. The tech came out to put 4 genies in and told me @ that time only 3 could be on @ a time. I said fine and changed the locations. That was a Saturday, by Wednesday I realized this is not working the way I was told. I called the tech to tell him what was going on and he told me it should not be doing what it was doing.

I ordered a deal from DirecTV. And they never met the agreed deal, just keep lagging it on. I was supposed to get internet and on demand movies but only got a few channels. Then finally it comes out they don't have internet and most of the channels need an internet connection. They will not do what's obligated by the contract. And they just hit my bank card for 530$. They have no authority to do that. It's the same as someone finding your cards and using them. Hoping my bank can retracted that money. I should have closed my bank card.

I recently changed from Dish to DirecTV. I made it perfectly clear I couldn't afford the costs for equipment but was absolutely told that I would be credited for these amounts. The account manager was **. He out and out lied. A few dollars were removed but my first bill was for over $215 and not the $95 I expected. He now refuses to return my calls and DirecTV doesn't want to honor what he told me. He also said the discounts were for 2 years - and they are only good for one year -- another lie which I didn't know about until I got the bill. I am now dealing with DIrecTV in hopes of paying the bill off over a few months (tax season is now and that is where all my money needs to go). So if this ** ever show up - throw him out and don't deal with him. He does not tell you the truth. And I hope that DirecTV hires better people to represent them.

I wanted to sign up for a bundle package. DirecTV has been advertising bundle packages so I signed up. Come to find out the only internet company they have is a satellite internet company and I reached my max data allowance in 4 days. They asked what I wanted internet for and I said to stream movies from Netflix. Now they will not allow me out of my contract.

I have been a DIRECTV customer for about 7 years and finally got out of contract with them. I have had 2 of their DVRs quit working, after each time they wanted to charge me to send out a new one. One day, I received an unsolicited call from someone who said "Thanks for being a great customer, we want to reward you by giving you a free $50 gift card and a free month's subscription to Showtime". What I soon discovered was that I had been subscribed to a Showtime promotion without my permission and when I went to cancel, I was told there was a $50 cancellation fee. An hour later, after waiting for a supervisor, they reversed the charges. No apologies, no acknowledgement that this practice was a problem.

See the same programs in the evening that I have seen in the morning and the day before that. The variety stinks. If I had my way I would go back to Comcast and don't think I won't.

DIRECTV- Deceptive to Hispanic Senior Citizens. DIRECTV says all calls are recorded for quality assurance & training purposes. DIRECTV sales Rep. ** states “yes, no problem” when asked if they have WPIX (New York) and other popular stations (12/27/2014). DIRECTV & I sign contract 01/15/2015. DIRECTV on 01/17/2015 "oops, sorry no WPIX” (after contract is signed). DIRECTV asked to replay conversation of ** and myself to prove my point!! Ans: sound of crickets....

I had directv service for 4 days. When I went to turn the tv on the 4th night I had no service. I called direct for help and after 48 min on the phone and switching out cables, we discovered one of the cables was bad. The representative told me it was probably defective to start with. When I ask for another one, she told me it would cost me a total of $8.77 that the cables was my responsibility, even though she admitted it was defective from the start. If this is the way their service is always going to be it will be a long 2 yrs. I would not recommend DIRECTV to anyone! If I had service with them for a long period of time I could understand.

I was promised an unbelievable package from a marketing representative in a big box store. I signed up for the package only to find out such a package did not exist. I spent a lot of time on the phone with customer service representatives and they were all wonderful in understanding the problem even though they could not give the remedy I believed I deserved. Their professionalism, courteous nature, and efficiency were top notch. I know because I have work in and supervised customer service operations for many years. I finally received the help I needed from DirectTV and am very pleased. This is a company I will recommend to anyone and choose for myself at some point in the future.

Your service is the worst! Get an error message and I need help and you guys want to charge me to fix it. I pay a bill every month and when the service I am already paying for doesn't work. I need to pay more for you to fix it. What is my monthly bill for then?

I got home from work yesterday and I received a text message from my account that a $200+ was charged off of my card, $255.03 to be exact. I have Cox - no contracts, no **, basically pretty simple. So all the while calling my bank to get this issue resolved, when I call DirecTV they automatically assume since that's the case I'm a customer. Not a customer - never have been a customer and after this I def. would not refer anyone to get their service. So not only will they not tell me why this charge was taken it's going to take damn near two weeks to investigate. Not to mention the csr had an attitude.

My husband and I are on a fixed income as we are both handicapped. DIRECTV stole 340.20 from us. We had DIRECTV for a while and then we moved in October of 2013. We contacted DIRECTV to let them know about the move and they sent us a label to return their box (which we did). The move was within the same senior park but a couple of streets over. We decided we didn't need any type of cable or satellite TV in the new place. In November of 2014 (16 months after we moved) $340.20 was taken out of our SunTrust bank account from DIRECTV. The new tenant had run up the bill at the old address and we were charged for it. This money was NOT authorized by my husband or me.

I recently bought a multi-family home with 6 dishes attached to my roof. None of the current tenants have DirecTV nor did they request to have the equipment attached to the previous owner's property. The former owner was there for 30 years and was never approached by a tenant to place a dish on his roof (which DirecTV says must have happened). DirecTV refuses to take ownership of this equipment and tells me to have it removed from my roof where they have been advertising their service for free for several years.

I spoke with a supervisor and she contacted a local Executive Supervisor who dispatched a local technician and technical supervisor. They came to my house and the issue was resolved. Everything is working and they apologized for all the difficulties. Thank you Direct TV for finally making everything right. I hope I never have to go through that again.

I have not been able to purchase a movie via the remote control since I had DirecTV installed. I was required to call in for the service. After numerous failed responses from your customer service, my being told different problems from weak signal my modem that my IP provided and various other reasons. Plus when I talked to a customer service supervisor about my problem she stated that I was given the opportunity of a service Tech to be sent out which was not given.

The worst Internet. Ever. Shuts off on me between every 5-30 minutes. The TV package is a rip-off. Don't let the positive reviews bamboozle you. Those are DirecTV employees. I'm stuck in a 2 year contract with them now until "17." The options are basically pay a lot for a little, pay even more for standard, to you're better off getting a second mortgage to pay for premium. And there's so much content missing. AVOID AT ALL COSTS.

I cancelled my service and am due $43 for advanced payment. Was told several times that it was in the mail. Now, I'm told it was denied and can only get it if I reconnect. I will be going to BBB Monday.

My wife and I signed up for DirecTV. While working with sales representative, they mentioned to us on the phone we had a 30 day money back guarantee. We had the installer install our system on Friday. After a day of usage, I wasn't able to watch DirecTV in more than 3 rooms. I called in customer support and they had to reset my system. They told me if someone is watching a recorded show, you will not be able to watch TV more than 3 rooms. This should of been told to us by the sales rep knowing we had 8 TV. We had to call twice to get this reset in the first 48 hrs. So my wife and I decided to cancel the services within the first 3 days.

I called DirecTV on January 2015 to talk with them getting their TV service only. They offered me a service with $42.00 monthly payments plus installation fee in Fernandina beach, Florida. After their free offer was over, I needed to pay a lot more for continuing their 3 free channels, and a whole lot for protection plan. Since I am retired and living on Social Security, I decided not to get their protection plan and those channels that were free. So I agreed to pay $42.00 dollars monthly and get very few channels, which were some news channel, and lots of advertisement channels!

I received a phone call today from a DirecTV representative. She was friendly, which I appreciated, so I listened to her spiel. I chose to listen in a respectful manner because I'm a teacher and I HATE to be interrupted (practicing what I preach). She mistook my respectful listening to confirm adding additional services to my account. NO, NO, NO. As soon as she finished speaking (did I mention she had to catch her breath from talking so fast for so long), she stated "I will confirm your additional HBO service and you will have access in 2-24 hours." NO, NO, NO. DirecTV, instead of assuming, why don't you ASK your customers what they want before you use a marketing ploy to make more money.

Have a directv account and they charge all these hidden fees out of nowhere from my bill being 69.00 every month with 3 receivers and only two working ones. Bill went up with no notifications to 159.00 and then I pay 200 every month and they say we didn't get payment for three months. Now they want to charge me 610.00 and their ridiculous and then so call Supervisor ** can not provide id # or any information. Thiefs. We should get together and sue directv.

Monthly I have to call DirecTV. I always get person's name, ID #, date, time, location. Per DirecTV "if you go paperless you'll save money." Gave email: **. I did not receive bills called and found discrepancy **. I paid in full and was told my monthly bills would be $66.34 per month. As of 04/08/15, DirecTV has not debited my account. Every time I call DirecTV I get different customer service agent/supervisor and different amounts due. I have been a good customer for over 15 years but I can live without the curt customer call center representatives and supervisors. Nothing but LIES!!! I want Corporate DirecTV Attorney or Corporate Resolution Team to call and offer me a solution.

In 2008 they lied to me about my contract. I moved in 2008 after using their service from late 2006. My two year contract was almost satisfied when I moved. After they installed my service in 2008, they told me my two yr. contract starts over. I was having hard times and had to stop service near end of 2008. I was reported in collections. After they could not legally report me, they sold my debt that was reported as a new collection. After the legal time ran out they "sold" my debt again. This debt was reported in April 2015. I did not agree with the $333 charge in 2008 and still don't agree. One credit reporting agency is showing $333 twice effective this week. I cannot afford an attorney and would like to know my rights. Thank you.

I was going to cancel DirecTV because of the new deals to new customers and Dish' deals but after speaking with their customer retention department they gave me a substantial discount and matched all Dish had to offer with no waiting and great customer service. They will make it right. Just call. Very pleased with the service. Direct has been getting bad rap by Dish but they're 5 stars in my book!

First they sent a thief to my home and he stole a DirecTV receiver from me!!! Now they are still billing me for a service I am not receiving and trying to tell me it's my fault. I spent 1 hour and 21 minutes on the phone with these idiots and still got nowhere.

This problem started on Thursday 3/12/12 at 1:10 pm in a call lasting 53 minutes. That was the original call to DirecTV to order Internet and TV package. I inquired about a package, including various TV channels that I told the sales person (female) about, and to ask about the various internet speed. I told her that at the moment I had 18 MBPS broadband, and asked how much the 24 and 48 Mbps broadband would be. Was told that the cost for both speeds were the same at the present time and that it would be approx $10 more for the faster broadband, opposed to the 18mbps.

DirecTV is a total con. I left Comcast because the bill was too high every month and the rep from DirecTV told me I can have this package with Century Link and my bill will not go up. Well a year later it goes up 40%, it's absolutely crazy to have my cable cost more than my electric bill. Seriously, I can't wait to get rid of you, never again. Customers beware!!! They also DID not inform me that it was going to go up after a year. This was one of my questions when I started with them and the rep said no. Talk about saying anything to make a sale...

DTV shut my service off for being 28 dollars short on my bill. I have been a customer of theirs for over 2 years, but I am currently not on their contract. Lousy customer service, lies about when my service would be restored. Wish I could get cable but because of my location it is not an option.

When we First ordered told that we have 6 tvs that we watch at same time a lot. They informed us what we needed, so placed the order based on what they said. Came to set up to find wrong order, had to cancel and reschedule with new order. Once again it was wrong. Tried three times. So We thought we had the right equipment in home finding out months later didn't.

Made a promise to keep me as a customer on a recorded call, will not honor it. I however must honor my end of the contract and pay for each month of my contract for cancelling early. Very disappointed. Bad business practice not to honor what the people you give authority to offer offers. This is probably a reminder that with all the affordable streaming options that we don't need 500 channels of junk.

DirecTV had given me HBO, SHOW, CIN for free for 3 months. Jan was my 2nd month free and I noticed on my statement there was a charge for it. I called about it and they WILL NOT do anything about it. I have spoke with a few of them and they just keep telling me my bill is correct. Well the last time I knew what free meant… You didn't pay anything. I guess I am wrong. Well they WILL NOT get any good reviews from me!!!!

I was told I was receiving a temporary 90 day promotion of free premium channels. I went to cancel my direcTV 5 months later and was told I was in a 1 year contract because of the acceptance of the free channels. I told them I was never told it required a 1 year extension and that would make the channels NOT FREE!!!!! I also told them I was never told about the contract extension. I never agreed and never signed anything!! This company has very shady advertising promotions.

I also cancelled my service with DirecTV. Besides their never ending rising in rates. I had been a customer for 20 years. No deals for loyal customers. Anyway they shipped out a box for me to return my equipment. When looking at the shipping label I noticed my number on the mini genie did not match theirs. I call customer service, and she said they would ship out a new label. Received in two days, and there are 2 shipping labels, one or the receiver, and one for the mini genie with the correct number on it. I place both labels on the box and take it to FedEx. They say we can't take it with two shipping labels and DirecTV knows that.

On 12/7/14 I agreed to a new 24 month contract for $82.80 per month - my Feb bill was $90.89. I'm a Senior on a fixed income, I called and was told they had a price increase. To save money I dropped 2 pkgs to save $17.98 to $72.91, the March Bill was $127.93. I called and was told there was nothing they could do except for me to drop services saving $16/Month. I was told I am obligated to honor the 24 month contract but I would be billed $133.10 per month. IF THAT IS NOT FRAUD I DON'T KNOW WHAT IS.

Since getting DirecTV we have had nothing but problems. The Internet never has connected right. Then we kept getting 775 and 771 errors. Satellite not getting signal. After dealing with the rude representatives 3 times and nothing worked. The guy ** said I would have to $49 to have someone fix their faulty equipment. Not to mention we just paid $273 for 2 months of service we never received. Don't get DirecTV! DON'T DO IT!

I have had DirecTV for a year now, I called before my year was up to activate my promotions/coupons again for the second contract year. They told me when I first ordered I could do this and keep my bill at the price I was paying. Now, it went from about $60 a month for the service to $173.19! When I called to cancel since they would not help me lower my bill, they hung up on me THREE times. The fourth time, I made it very clear I wanted to cancel my services and they finally told me the total to cancel would be $365. Talk about ridiculous. I will never recommend DirecTV. They are deceiving and totally not willing to compromise for the better of their customers.

I have an issue with DirecTV. Call it bait and switch or just plain taking advantage of the elderly. They sold me a "bundle" Internet & basic cable via phone. When after installation was complete and I had signed on the dotted line, I ask the tech to show me how to access the Internet, he told me they did not provide that. When I explained that, this is what I ordered in a bundle deal, he told me another company would contact me, give me a special deal, and bill me separately. Then the next day I called the complaint department, they not only backed the sales person who made me the deal, they threatened me with huge fines when I ask them to cancel my contract! I am on the hook for 24 months with half of what I thought I bought!! I cannot afford an attorney but I thought that by my posting this information for other consumers might help.

DIRECTV is a bunch of liars and thieves. They make promises to sign you up and then don't keep them. I was told that installation would be free, then they charged me $100.00 on the first bill. They were to include their charges on my existing AT&T bill but did not, and charged me for not doing it. I was promised three months of the three movie channels and never got them. It goes on and on. I quit them after the first month but they continued to send me bills which I refused so they used the credit account info I had given them to be used only for sign up and removed over five hundred dollars from that account. They cannot be trusted and should not be used.

I am trying to cut costs and called DirecTV to see how I could save money. The programming was changed and I was told that I would be given ShowTime Cinemax and HBO for three months for free. I called the next night because I still didn't have the free channels. I was then told that I could only get one channel HBO. If one of your sales people quotes 3 free channels then that should be honored. Don't lie to your customers.

I worked for DirecTV, actually quit yesterday. I worked there for over one year. The calls were extremely stressful, and I can understand why. There are many things I do and do not agree with when it comes to DirecTV. Some of the things that do bug me, is when they said "3 months free premiums!" But are they REALLY free? No. You get a partial charge and we (the employees) get in trouble for crediting them for you. Sometimes you get the cool employees that really do care about the customers, then you get the employees that could care less about the customers. I got in trouble every day for issuing too many discounts. If the customers have EARNED them, why not give them to them? "Because tv is a necessity, not a luxury." While this is true, the reason the customers have those discounts is due to how much money they do put in to DirecTV.

My wife and I signed up with DirecTV two years ago. We had signed up at a Sam's Club during a promotion. We were initially part of a package that had a moving special. They would eliminate any cost for a move. They decided to charge us $300 and something dollars. Getting a hold of them was only an effort in frustration as we had tried to report this. We even had it in writing. After days of frustration they finally told us that they would remove the charge. What they did was break it up into small payments over the next payment dates. Then they started incurring all kinds of charges that we had never agreed to.

DirecTV keeps adding extra dollars to my bill every month and every month for the past 26 months I've been complaining about it. They have messed up my checking account and they have tried taking more than the authorized amount from my checking and American Express serve accounts. I am sick and tired of this company trying to rip me off. They don't seem to care!

Aside from previous dissatisfaction with this company, most recently I was just charged an additional fee to my account of $1.63 which by the way is deducted automatically from my checking account. I am on a fixed income and did not figure for that to be deducted from my account subsequently overdrawing the account. So I immediately called DirecTV to see why my account was increased. They said an additional charge was added for each receiver. I of course told them that didn't seem fair. As I told them I will cancel my account with them as soon as my contract is up with them as I know many of my DirecTV friends are as well. I told them as I have in the past that I feel I'm being held hostage. I certainly hope that my voice will be heard and this company is held responsible for all of the complaints that I and countless others have registered.

DIRECTV is just getting on board to milk the public, it’s a sign of the times… just ridiculous. February 2015 $47.99, March 51.99, April $80.00 and I have the entertainment pkg since 2004. I WILL LEAVE THEM SOON, YOU CAN'T WIN.

We had DirecTV for 4 months. The bill was never the same. Charges is for NFL ticket that we didn't order. Said that they talk to me on this day when I ordered it. I made no such call. No way to get out of it. When my husband lost his job we asked if we could suspend our service until he went back to work. They said, "Yes no problem." That was the last time we talked to them until a 742.10 charge to my account. This was every dime we had for the rest of the month. I'm on SSI due to CANCER. We called and all the heavy accented person could say that I understood is "I very sorry there's nothing I can do." This company needs to be sued! Please anybody out there who is an attorney and would like a lot of PR. With all these complaints and fraud cases this would make a great class action!!!!!

I ordered DirecTV in 2005 and found them to be sloppy with the installation. And the charge of installation was $125.00. I later found out that most installations are free! In January 2015, I moved and requested that the service be discontinue. I was not told about returning any equipment, cards or boxes. Later I was called asking me to return cards. I didn't even know what cards meant. I called. They wouldn't send the envelope to the address were the cards were.

DIRECTV has terrible customer service. They don't even care about making their customers happy or satisfied with their service. I had a two year contract and ended it early despite the early termination fee because of the bad service. The people are nice on the phone, they just have no power to help you in any way because DirecTV has ridiculous rules in place.

A year and a half ago I signed with Directv. I would love to hear that recording! I would NEVER had signed with them if I knew how much my bill would be! My first complaint, I was given the football package and 3 "free" months of movie channels for joining. The first time my bank rejected the payment was due to the extra 59 dollars I was charged when the free 3 months was up. I called Directv to take care of the matter and at that time I asked if it would be the same for the football package. They answered yes, so I told them at that time I did NOT want the football package and to remove it from my account. I believe it was in July/August again my bank rejected the payment due to added charges for the football package. It took until October of calling each month to have the package removed and have the money refunded. At that time I also asked to be removed for ETF and receive paper billing. Also took until October to receive.

When I was trying to find out what the fees would be after the 1st 12 months they said I have to give them my SSN. I told them to tell me how much the second 12 months of the contract would cost and they said they had to check my social security number for "deposits." I asked what is a deposit. She could not even answer that. Never did tell me how much the 2nd 12 months would cost. She said if I did not give her my SSN this conversation is over and hung up. Wow... they must not need the business.

I just switched from Dish to Direct, in January 2015. I set it up on prepay for 63 ..83 a month so here it is now March and they hit me with a statement for $173. I don't know how this company can be this shady and still be doing business here in the United States. If this site is what it says it is, why isn't something being done? Or do you just get paid for us consumers to sound off. Something must take place to condemn this sort of CRIME for continuing.

I had DirecTV for a good 8 years, but last year I got married and the landlord in my building didn't allow DirecTV. I marry is in the toilet, so I moved back home. I had all the received I had especially the Genie which I paid over $550 for it. The first time I cancel DirecTV didn't ask for any equipment to be return. Now I am living at my parent for few months. I reactivate the service telling DirecTV I just want month to month. Today I went and call DirecTV to cancel because I lease my own home and they want the receiver back. Why last year they didn't ask for it back is I PAID over $550 for it, but now DirecTV is telling I didn't buy it. I paid to lease it all in front, then why was I being charge additional to lease equipment. I would not paid $550 for that knowing I had to return in the future.

After getting an increase in my bill, with poor notice. I called the customer service, reduced my bill for 12 months. The very next bill, it was increased back to the previous amount. Claiming the tech changed it in the middle of a bill cycle. I think they are a rip off and even though my account was credited, I felt I was being treated unfairly.

I received a flyer in the mail from DirecTV to sign up for 19.99 and receive a 150.00 Visa prepaid card. I called DirecTV and signed up and asked them when to expect my 150.00 prepaid card. I was told they would mail it 2 days after the first auto pay draft. I waited a couple of weeks and did not receive my Visa prepaid card so I called them. I was told it took approximately 6 weeks and I should have it in a couple of weeks. It has been 3 weeks and I called them again as I still have not received it. I was told by the CSR that I have to log into my account online and fill out the redemption form if I qualify. I asked why this is the first time any CSR has mentioned this as the others one told me it was being mailed.

I'm so fed up with monthly charges for equipment and the charges to watch reruns! Every 12th of the month I am charged $30.00 for equipment. My service was supposed to be $65.00. Instead I'm charged $80.00. That's 20 more than what I requested. I'm on a budget. I have to keep calling in to promise to pay because they're shutting my service off every month! I forced to return my equipment and shutting off my service along with movies I've recorded on the DVR when these movies are paid for! This DVR is being paid for every month but I'm refrained from watching because my service is shut off! I’m not able to watch what I recorded until they get the money I owe. I don't understand their channel line up.

So, I need to let you all know about the absolutely HORRIFIC experience that I am having with Directv. First and foremost, I have been a faithful subscriber to Directv for a while now and have always been satisfied with their customer service. Let's be honest, the cable monopoly is a scam and TWC and Comcast should be ashamed of how they operate. Now, it appears that Directv is joining them in their shady tactics.

I have been a loyal customer of DirecTV for more than 2 year. I was first told that I would be signing to the basic package that the company offer which was $35 per month along with my refer a friend discount. My contract was for 2 years, after the first year my bill went up by $20. I called and complained and pretty much was told that if I was unhappy I could pay to cancel my 2-year contract. The last 8 months of my contract, my bill went up to $71, $85 and now with one month left my bill is $97. I called and complained 3 times in a 2-week span, which warrant me being continuously getting different answers as to why this was my fault and also having a representative yell at me over the phone.

They both lie about pricing, when first sign up it's one price for a two year contract and after 16 months, you see a bill come in that has double double the price. As soon as you call customer service, they talk so nasty to you that you start looking for other option, then you think you found one and here we go all over again. These companies are complete rip off. The best thing to do: cancel, get a convert box hulu or netflix or amazon, and keep it simple. All the station they claim is the same thing on every channel, basically that hbo, showtime, cinemax, these are the worst reruns movies over and over and over. Make me feel like when I get the three months free, they don't put nothing worth watching on.

I've had DirecTV for three or four years now I believe. Before them I was with Time Warner Cable for going on 35 years. Time Warner (TW) had bought out many local companies and just went with their umbrella name of Time Warner. I was doing my income taxes on year and in the process I caught what I thought was an error on the monthly TW billing. Our payment was direct billing so usually the copy we received in the mail was for informational purposes only because by the time we received the info copy, we had already been charged for the service. They had overcharged me for a piece of equipment and when I brought the matter to the attention of the local office, they showed me where I had been overcharged about $22 every month for the past 34 months. I commented on the thought of receiving quite a refund check to which I was then informed the company policy was to only refund up to 6 months.

Ok. Every month I have to call them to remind them that they are going up and up on my bill. When I call they always say, "Oh sorry about that." But be done already cut my services off then they say, "We are going to restore services." When they restore it I only get the Jewelry Channel. That's so crazy and they say send more money but they always be wrong so I have to drop this service. I might switch to Dish or just forget TV for now. I'm confused but I really have had enough of DirecTV. Wouldn't recommend anybody to this service.

Simply because they are spending millions on TV ads to push their product, DirecTV would like us to believe that their SERVICE is the best on the planet, but that couldn't be further from the truth. For an entire year my TV reception was deplorable and when I complained to their Customer Support and Technical Service, nothing was accomplished but I was treated rudely and disrespectfully.

This is the worse cable company I've ever signed onto. They signed me into a contract and didn't give me what I ask for. When I told them, the person who helped me didn't give me what I ask for. They said they couldn't honor what she offered. They offered to give a promotion to lower my bill for a year and I said okay. They didn't honor that offer. I've had directv for seven months and every month I'M on the phone with them for surprise charges. I am so fed up!!! In order to cancel I will be charged $20 for every month for an 18 month contract after being lied to from the start. They deserve a -5 star.

I wanted to get access the 10,000 on demand movies and TV shows which DirecTV claims to have when you sign up. Of course they don't tell you that you have to buy $99 cinema box also. You don't find that out until you get the dish installed and have the genies hooked up. So I get the box and the on demand functions haven't worked in the 3 months I've had it. I've called twice and they say are working on a systemwide update. My issue is go to HBO and try to access their on demand shows and movies and it gives me an error message like no results for this search. Essentially it won't let me access Curb Your Enthusiasm or The Sopranos. The show is listed as available but when you click on it to watch now it won't download or play.

they had to upgrade my box. When I did that - unknowingly - I put myself in another 2 year agreement. My bill is over $100 now, with just 1 TV & 1 receiver. Are they looking at a class action law-suit? I'm just waiting until they shut it off. I'll send back their Genie DVR, but never pay another dime. If they are found guilty, or have to settle. My debt to them can be easily removed from my credit with a simple dispute. A lot of their deceptive business is about to be exposed.

DirecTV markets price guarantees for the first 12 months of agreement. This company is deceptive in that they do not provide a price lock but instead provide a discount on the so called package but then increase the equipment and services and other fees. After only 6 months already have a 5% price increase. Will increase another 5% in another 5 months. 10% in less than 1 year. Stay away from DirecTV and their 24 month contract only gives them the ability to reach in your pocket. Also they offer security systems for the home. I guess they do not want anyone stealing your TV so DirecTV can continue to steal from you. Was on hold for 20 minutes and pushing a lot of numbers. Would not want to have an emergency with DirecTV Home Security!

Directv told me if I'd change to them (I had dish at the time) when I had called AT&T for something that they would give me the exact pkg I had with dish for a lot cheaper. I told them I was still under contract with dish and I was told by directv they would send me a $100 gift card for changing over to help cover the balance on dish. Directv sent me a $50 gift card and after I had changed over to directv I never received the price they told me my pkg would be. When I called them several about the price they blamed me for "misunderstanding the price for the pkg." So I never received what price they promised me if I'd change over to them. I'm old and live only on social security and this has been hard for me to pay. I was promised a much lower price for the pkg I had. I shouldn't have to pay the inflated price, just what I was quoted to pay.

I called direcTV and ordered the direcTV AT&T bundle, was quoted $90 for both. Had the service for one month and AT&T said my bill was $210 and direcTV said I owed them $127. I called direcTV and spent 2 hours on the phone. I finally said just cancel. They said I would have to pay an additional 400 to cancel for their breach of contract.

When you call to get it installed they say 89.99 a month and then when you get it installed they email you your bill for 121. And then you watch TV for 45 minutes and it can't communicate with the dish. So you get the "technician" to come back...2 days later...he unplugs it, plugs it into a different outlet. Says there..."Your wiring is bad" on my brand new home and leaves. So I turn it on, leave it running, come back...1.5 hours later...same thing -- error code 775, "can't communicate with the dish."

I got questions!!!! DTV, I think you are crooked!! I cancel and will warn everyone of the practice.

I changed from one TV cable provider to DirecTV which was a BIG, BIG mistake. This company advertises for low rates for their cable service and locks customers in a contract for two years. When I was with this company I had no idea that I had be in this contract for two whole years. When I cancelled my services they hit me with a big fee. I am very angry and upset for what this company did to me and others.

On 06 March 2015, I called up DirecTV and ordered service with the triple play using Verizon as phone/internet. I told the agent that I had 5 TV's in my home and the package I was looking for. I was quoted a price of $104.98+tax and all I had to give was my debit card and a charge of $1. The scheduled date of installation was on 11 March 2015 between the hours of 12:00 pm and 4:00 pm. To accommodate this installation I had to use a vacation day off from work in which I am a Law Enforcement Supervisor. The date of installation came by and I received the confirmation call early in the am. So as the day went on, it was approximately 2:45 pm when the tech called and stated that he was still on a job and cannot be at my home until after 4:00 pm (this was a wasted vacation day for me since I work a 7:00 am to 3:00 pm shift). Needless to say I was okay since situations arise in installation.

I am normally a very easy person to please. However, since I've signed up with DirecTV, it has been one nightmare after another. They are very dishonest in how they present your charges and processes. I signed up for the package deal that included the internet. Once the sales person had my "ok", she told me my new internet box would be on it's way. One week later, I had to CALL THEM! Only to find out I had to call a separate dept. for internet. When I did, they again promised it would be ready to go. Another week went by and no service. I called the internet provider myself, only to find out they don't service my area. I've spent hours on the phone with this company and am appalled at the lack of dishonesty and absolutely NO follow up whatsoever. However, I did get a call from their sales dept. offering a home phone line. Really? It will be well worth the $340 to get out of a contract with them and go back to Dish!!

DirecTV has hired the worst Company/independent contractors to do their difficult jobs that they don't cover! Like fishing the cable wire through attics, to relocate boxes! Every person who has to my house was unprofessional, rude & difficult! So disappointed how DirecTV is now become unprofessional company that are not reliable when it comes to hiring outside indecent contractors! The poor judgment! You wouldn't want these contractors in your home, I can assure you that! :-(

I switched over to directv from time warner less than a month ago and was told I could bundle with Verizon Internet, I told them I was unsure if I wanted to switch Internet providers at this time and they assured me I'd be able to bundle and switch when I was ready! I just called 3 weeks later and was told they now only offer very expensive and limited data satellite services!!! As this will not work for me, I am now going to be charged more than I was being charged through time warner!!! I am beyond furious and absolutely sick to my stomach by the unethical business practices they are engaging in!! So done with cable providers... Going with a self-mounted satellite!! You should be ashamed!!

I spent over an hour on the phone today to be called a liar by two employees and 1 supervisor. However when their employees tell me I will be receiving a refund then turn around the next day and lie to me and say I will not be receiving the refund. I will NEVER recommend direcTV to anyone ever again - and if you were smart you wouldn't either. They are rude and do not back up what their employees say to you. Therefore how do you even know if they will charge you what you are actually charged? I would recommend any other TV service over this ridiculous business.

I think directv is awful, it's been a nightmare ever since we have been with them. We are going back to Comcast.

I asked for a certain channel TCM. Agent told me I needed the Choice Package that had this channel at the lowest package price. Well I had this package for one year and then I get my bill. My price went from $37.41 to $75.51. I called and wanted to cancel. Agent told me I would have to buy out of my contract because it turned out I had a 2 year contract that I did not realize I had. To get out of the remaining year I needed to pay $20 for each month & $15 fee for canceling. I could not come up with $255. So agent put me in lowest priced package & my rate is $52. Find out TCM channel is in the lowest price package deal.

Spent over an hour trying to explain that we just wanted our service changed to our home address. We winter down in Vegas and have our service moved there for the winter. We have been doing this for ten years. Now they farm their customer service out to the Philippines!!!!!! They have no idea how to do this. They don't understand what an Rv is. They can't or won't put you back to the USA. They say they need a supervisor. This took over 40 minutes. I got hung up on. I got put on hold for altogether over 40 minutes. This is ridiculous. I want customer service back in the USA. DirecTV is getting too big for their britches. USA needs the jobs!!!!!!!!

I have had a problem with my tv's and had a tech come out and he told me to get a new tv and it would work fine!!! Did nothing to solve the problem!! So I talked to a supervisor and she told me before we fix the on going problem I have to pay my Bill. Had the same problem as long as I had your service. Can't fix it till I pay my bill. I HAVE PAID MY BILLS AND STILL CAN'T WATCH MY TV.

Directv made two promises concerning a gift card for $200 from their "Win Back" group. One promise was kept and the other was not. The "Office of the President(?)" stated they felt their promise was kept?? Really, half a promise was kept and I had to fight to get that through the BBB in California. I will never do business with these people again and I will not recommend them to anyone ever. Now my question is this... with all these complaints just on this website... why hasn't anyone done anything about this company? Where are all the lawyers that are always ready to sue. This seems to have class action written all over it. Now AT&T owns this company and I question what will happen with UVerse.

I had a bad experience at the installation portion of the service and ended the service at this point. After they apologized for the hassles I decided to give one more opportunity to have my business only to have a "bait and switch" technique pulled on me with a DVR with limited capabilities. When asked if they could correct this problem they explained that they could fix my problem for $100. Angry with their solution I try to cancel the service being as it had only been about 36 hours after installation, and being told that I had 72 hours after installation, to cancel without penalty, $500. NOT TRUE. Apparently they say whatever works to get your business then do whatever they please.

OK...14 year consumer with Time Warner Cable. Obviously I was very ignorant as to what is actually available in my community. Then one day I noticed the vast majority of my neighbors have satellite dishes. And they were all emblazoned with the words "DIRECTV." So I investigated further and then subscribed. My ratings: Customer Service: 5 Stars. Quality of Product: 5 Stars. Ease of Use: 5 Stars. Recommend to other consumers: 100 Stars.

I have been a customer with DirecTV for 5 months. Prior to signing a two year contract I was told the On Demand was included in my contract. However, after a month of not being able to connect to on demand, I called customer service and informed them I have still not received adapter that comes with my contract. The representative assured me it will be sent out at free of charge.

I am tired of these companies raising rates while we are in 2 year agreements. I Cannot understand how I can be held to an agreement to keep a service at a price I agreed to but they are allowed to raise their rates in the middle. It's like if my mortgage or car loan was allowed to also!!! It's ridiculous!! I am begging someone to please do a class action about this and get a ruling. It's worse than a monopoly.

We had been a customer since 05, then in march of 2015 we upgraded to a new service which we had to get a new box and two mini boxes. Day one, 1 remote would not work. Service guy came back in and tried to get it to work. He could only get it to turn on box, not TV. Then 2 days later on in the evening, the main TV froze and the 2 one had went blank. We check all connections, reboot the main box and unplugged the sims box and nothing. The receiver call out was 775 which is no signal from dish. Called customer service and we could not get a tech in for a day and half. If it happens again, I am getting rid of DirecTV.

When you sign up, DirecTv representative are not honest in how they represent this company. How do you know what questions to ask, if you do not have access to information. You have to pay a hidden fee to link the equipment after paying lease fees on said equipment. I STRONGLY suggest you do not use DirecTV or Dish for that matter. Additionally, with Direct even if you sell your house and not buy again, there is no way to get rid of the early cancel fee.

On December 29, 2014 services were cancelled for my mother with Directv, during which time they informed us that she would be charged for breaking her contract. Truth of the matter is that in mid year her box broke down and we had to call and request a new one, at which time they renewed her contract without informing us. What was she to do, she was unable to view any programs because the box was not working. So what would give them the authority to renew the contract. In January 10, 2015 I called Directv because I received a bill and spoke with ** , and she informed me that we had been charged by error, because that Directv was owing her $24.00 dollars.

Signed up for DirecTV Dec. 2013. Quick 5 minute phone call. Told me special promotion 3 months at $86 then will go up to $128 after that until end of contract. DirecTV made me pay up front with no papers or contract to look at. Dec 2014 bill goes up $20. I called they stated "After 12 months it goes up more." I said I was not told this information. They stated "It was in your contract." I said I had to pay up front and got a contract when the gentlemen came to my home days later. They stated "Well we will fix it then, you will receive a credit and then bill will be back to $128." Next month bill went down. Then this month right back up. Called and the gentlemen speaking stated "I do not see anywhere in the notes anything about lowering your bill, just that you called upset." Also was informed that DIRECTV has an increase every FEB, from the gentlemen in the ATTENTIONS TEAM Dept. I do not recommend DirecTV, I prefer honesty!!

Customer service so poor they make Comcast look good! What a run around. Five appointments with technicians who cannot follow simple instructions to bring a harness to install a dish on a roof top of a commercial building. One appointment they didn't even show up. When I called in they said, "Oh, I'm sorry. We can come tomorrow."

I called DirecTV and thought I would be able to close my account without a hassle. I was wrong. I simply told the representative I was closing my account. She followed with asking me "Which company are you switching to?" After trying to sell me for 15 minutes without success, she made me wait to speak to another representative. Now it was his turn to ask me more questions using aggressive sales techniques. I told him 11 times "I am closing my account." He would not close it. He just kept asking me what was the issue. I told him if I had the right to close my account and if he wouldn't allow me, I would seek legal help. He accused me of using abusive language. I told him that is not true. I have the legal right to close my account. He asked me the 12th time, "What is the issue?"

Extend agreement by adding one tv in my home without my knowledge. I paid for technician and equipment. All tv pkgs have at least 10 channels of infomercials. Horrible service!!

I talked to DirecTV on the phone and they told me I would get Red Box and Netflix when I am with DirecTV. The installer confirmed also told me I would get Redbox and Netflix once the Internet was synced with the TV. They told me that I would get the best internet deal going through them because they work with many companies and if I am unhappy I had 30 days to cancel. Once everything is set up I find I don't have Redbox or Netflix and they do not offer either one, and that in my area AT&T is the only internet provider they work with.

We installed DirecTV in our new home on Dec 4, 2013. The rep sold us on a "2 year agreement at $61.99 per month" provided we enrolled in direct billing (out of our checking acct). 1 year later, Jan, Feb, 2015 our automatic billing was up to $114.70 with no explanation/email or permission to do so. Talking to the rep and supervisor, they try to lie and say rebates for only 1 year, but you have a commitment for 2 years or you will be penalized for early termination of more than $900; but who violated the contact??? DIRECTV DID AND BECAUSE THEY THE ONLY GIG IN TOWN, THEY ARE SCREWING US OVER WITH SORRY CUSTOMER SERVICE.

When I signed up I was promised $68 a month which has turned into $103 a month for poor service! I spoke to a manager whom had no customer service skills and spoke very poorly to me, as if I was a child. I wanted to see if it was possible to work with me on the cancellation fee being DirecTv has not held to their end of the deal as well. I was spun in circles for 6 months and still being charged more and more each month. They are liars! Their service is poor & their managers need training!

I want to terminate my DirecTV service after being installed since 25 Feb 2015. Within 15 days of service I called the company (directv). They informed me that I went through a company called direct star a retail company but all my customer agreement is through directv . Since I went through direct star not directv I had to terminate within 24 hours. I never knew that I was talking to direct star. I was informed by directv had I talk to directv sales department I could terminate within 15 days, but since I talk to direct star I only had 24 hours. That I would be charged $400.00 to terminate.

I wanted to help my son pay some of his DirecTV account (bill). Well his bill was 117.25. I only paid 60.00. Two days later look at my bank account-- not only did they take the 60 but they helped themselves to the 117.25 also. I called to say "this is an error. I never authorized 117.25 only 60.00." Well they lied, said someone would call me to fix it and they never did. I called back talk to another girl who wanted to play the same game and tell me my son now has a credit. Not hearing a word I said I asked to speak with someone who would listen to what I was saying. I finally got someone who says they will refund in 5 business days (I don't know if I even believe him). To take your money is easy for them but for them to refund your money - OMG!!! I am not even a customer of theirs, just helping out a family member and look how they treated me.

My wife and I recently had our service cut back on after about a month of disconnection. We had to pay our previous balance plus the $40 to reactivate our service. On February 13th of this year my wife and I paid the fee that was required and our service was cut back on. Yesterday on March 2nd my wife looked online at our account and it read almost 3 times what we were suppose to owe. So my wife calls a rep and they can't figure out what the problem is so she transferred us to a supervisor.

I signed up for DirecTV in June of 2014, through a local phone company. They were offering incentives, and I thought "hey that sounds great!" So I signed up. Still carefully reading the fine print, aware of their stipulations, but my oh my was I so wrong... first, the guy shows up with the wrong equipment, and says that I must pay an additional $200 for the correct equipment. Wasn't this something that I lease over my contract period and don't have to pay for upfront?

I called for help on a MMA fight and the rep did not want to help me. I been with DirecTV for over 15 years and they SUCK. Go with Dish.

I have been a customer of DirecTV for 2+ years!! They have been nothing but problems for me. Their equipment has always been in and out of service and once when they sent a worker to fix it he ripped my gutter off my house and didn't say anything to me. I still have yet to hear back from them to fix that!!! Just recently they called my personal cell phone and said they appreciated my business and wanted to give me FREE HBO for 3 months!!!! I look on my bill and I have been charged this whole time for it!!! So I call to have them fix it and they say if I don't keep their service for 60 more days they won't give me my money back. They took extra off my credit without me knowing it. And they refuse to give it back?????

We had been DirecTV customers since 2011 and had even at one point had two accounts as we were living in Ohio and Georgia. Recently, we rented out our home in Ohio to new tenants. We arranged with the tenants for them to be authorized users of our acct while leasing our home. Instead, without our knowledge, they obtained a new account in our home because DirecTV offered them a "new customer discount" as an enticement to do so. Mind you, there was already an existing contract for the same service in the same home. So, until we discovered what had happened, they were billing us (the owners of the home who, mind you, were not even living in the state) and the new tenants.

Out of the blue on this month's statement, I have been hit with two Sports Referral Fees: One for $.93 and the other for $2.14. Why am I having to pay for this stupid referral fee that no one has ever heard of. I am being ripped off.

I am so disappointed at DirecTV. I have been with this company for over 3 years my bill keep going up and up. When I called customer service to find out what was going on with my bill the lady was extremely rude to me as if it was take it or leave it. I am so disappointed at DirecTV. When it rains you don't have any TV. This is ridiculous, no one cares really at this company to improve customer service quality. I hope the lord will send a manager to this site 1 day so they can read all the boos boos going on with DirecTV and fix it.

We had been with Dish for the past 12 years with no complaints. A man came to our door offering us a much cheaper rate if we would switch to DirecTV. Although apprehensive, we made the switch and that was the biggest mistake we made. We were promised we would receive all of the channels we were currently receiving-that was a lie... We would not lose signal, rarely, if ever, during storms like we did with Dish-that was a lie. Our bill would remain unchanged for a year-that was a lie (I called and they implemented price changes for which we would now be paying more than we were told we would pay).