DIRECTV Reviews

Buck my technician was extremely courteous and knowledgeable. A true asset to DIRECTV.

I was a customer for 8+ years. We pay $97/month for the service and am planning a move. DTV wants to charge us $200 to move. Are you kidding me!? They are not willing to help, or budge in any way because they said I pay late on some months. I pay late because I need to chisel out almost an hour every month to haggle over the big, and like most people do not have the time, or better yet, do not want to spend an hour with customer service for the same issues that were never resolved! Unbelievable... DTV really used to be a good company to work with, not they just do not give a damn. So we will terminate service after 8 years. It is a shame!

The service was handled the way every customer service person should handle calls.

I was tired of the poor service from our cable provider. I called to find out my options with DirecTV. They were very helpful and better priced so I signed up. Installation went well and the quality is much better. We are very pleased with our decision.

Awesome. Great customer service.

The gentleman who helped me with my order was very understanding and very professional, made sure that all of my needs were truly being met by my satellite company.

The first customer service agent did not listen to my needs, but when I called back, the second agent listened to all my needs and corrected the problem and got me everything I needed. And she was very pleasant the entire time!

I called to ask about DirecTV offerings because I was tired of Comcast. The person that answered my call was very helpful and patiently answered all my questions and then helped me order a plan and Internet from CenturyLink.

I have heard horror stories of people being unable to cancel service but this was not my experience. Tanika handled my call efficiently and was appropriately friendly even though my call was to cancel my service.

Great service. had to call in a few times before I finally got a rep that was able to get me taken care of. Rep was amazing and very nice and more than willing to help. Will be recommending DIRECTV to my friends.

I cancelled service with DirecTV because it has become overpriced. It took 3 calls to get a box to return the equipment. Then the company pulled my last bill from the incorrect card and I was told the only way they could fix the error is if I reinstated my service.

Re-schedule installation was so easy and effortless with DirecTV rep.

Happy with DirecTV so far.

So far my experience with DirecTV has been really good. The people listen and helpful. The price is a lot better than Dish TV.

I had questions regarding what the different receivers did (as far as deciding which package I wanted) and how they were set up. I also had specific questions about the installation process and changing my order. The Customer Service Representative was extremely helpful, knowledgeable, and very nice.

Last year signed up for Directv. At the sign up they gave me 3 months FREE NFL Lineup. I didn't really want it but what the heck it's free... Right? Well I also signed up for automatic billing as I am stuck in a 24 month agreement so why bother with the bill. Here we are a year later and several months ago they AUTOMATICALLY added NFL Lineup at almost $50 per month because "it auto renewed and you did not cancel it". WHAT??? I never ordered it so why should I cancel something I did not order. Well after 4 Directv people and an hour on the phone I got a manager who was able to refund half of the amount billed but I am stuck paying almost $100 for something I never used and never ordered. I will cancel Directv and never return to this kind of entrapment. You have been warned!!! Lol

The DirecTV installer did not call or show up the first day. However, the installer that arrived on November 17 was excellent. I had no complaints.

I have been having problems with my receiver for over a year now and I have called in the past to order a different remote thinking that might solve the problem. I NEVER got a new remote, nor did I get a message as to why I didn't get one. A few weeks ago I talked to a service man that had come to my son's apartment to install the system for him and I told him about the problems that I have been having. He suggested that I call in for a service call and have my receiver swapped out. I have called a few times and due to the LONG wait for a customer service person to actually talk to so I could set this up it has taken me longer than I thought to get anything done.

I had contacted DirecTV stating that I was unable to pay my bill at this time due to a recent car accident. I discussed that I would reinstate and pay my unpaid bill in the next couple of months. One week later I received a call from Afni stating that two days after I talked to DirecTV, I was placed in collections. They then asked for my routing number and bank account number. I had never heard of this company and told them I would be paying DirecTV and would not be giving them my personal banking information. I saw there are several legitimate complaints about this company. I wanted to let consumers know I have an affordable law firm that helps me handle these problems if anyone needs help.

I was very satisfied with the service I was given with customer service and the sales lady who introduced me to the Directv. I wasn't able to get the service at this time but I possibly will be able to in the future.

I called to get Directv and my second home in Fort Worth and get rid of AT&T Uverse. I found out I could not get reception so the new order was canceled and I had to remain with AT&T Uverse in Fort Worth and I have Directv at my Bastrop home.

Overall experience was excellent.

DIRECTV has great customer service. I was so pleased with the help that I was given and such great attitude

Cancelling request for service - Customer service was very courteous and responsive to my request.

Since we ordered our DirecTV over 1.5 years ago, we have had problems. We could never order a movie without an issue and then we never could get an American when we called for help. We were told we would get a $200 Best Buy gift card for signing up and we never received it, and were told that there was never such a deal!!

Called to get information. The first sales rep was a little pushy, even after telling her repeatedly that I was reluctant to place an order and set up an installation date. The second sales rep was too quick to hang up when I called to add telephone and internet to my order.

Card from Costco with $200 credit was in question.

After being a timely, paying customer for 6 years, I cancelled my service to DirecTV last night. In July, after they did a software upgrade, my second TV would not work using just one receiver and so I HAD TO PAY another $7/mo for a second receiver. I specifically told them (like I always do when I make my bi-monthly long on-hold-mostly phone call) I was not agreeing to another 2-year contract.

I was ready to end conversation with him half way through the sales talk. He talked too fast for me to grasp all he was telling me. I was getting confused and upset. He was professional and not rude, just talked too fast.

Technician, he was very friendly, explained everything to me in full details. Answered all my questions. Great customer service skills!

In the end of March 2015, I had to move and was not sure where I would end up, or if I would need DirecTV in my next home. So, instead of closing my account, they suggested I "suspend" my service, telling me that I would not have to pay while my service was suspended and that I could still close my account any time. I ended up moving three times—and my old cable TV account was the last thing on my mind.

Their equipment is horrible, it is constantly malfunctioning. When I call I am on the phone for 1 1/2 hours so I just deal with it. Changing service soon.

Just want you to know how refreshing it was to have such a professional rep install my service.

Customer service was very knowledgeable and helpful.

We have been loyal DirecTV customers for 2 years and in that time have never been able to order or watch any movies from our receiver. They say that it has to be hard wired but our wireless box is in a completely different room. They want $50 to come out and stick some silly chip in the dinosaur receiver. So I asked if we were eligible for an upgrade and they said that would even be more money. I just want a box that is wireless so we can order movies and watch them. Looking into Xfinity offers right now. DirecTV does not offer up to date technology and is expensive!

Change scheduling. Date couldn't be changed but my Sales Representative was great to talk to.

On 11/16/2015, I called to ask why my bill increased by nearly $10 per month. I was told it was a service, DirecTV Protection Plan, that was waived the first month. The service I was charged for was Customer service. If something happens to my receiver and a technician has to come out, they will not charge me because I pay the monthly fee. So I pay over $64/year for the right to customer service. Otherwise, it will cost me $50/hour, if they have to come out to fix their equipment that I lease (I don't own the equipment!). This is ludicrous! They take every chance they can to gouge customers. The fee also includes a "free" equipment upgrade. So, I pay for the benefit of an upgrade that they probably make available so they can offer new services that they can sell!!

I've been a DirecTV customer for many years. Their customer service has always been great. Recently, I changed from their DVR to TIVO. We did not like it. They not only replaced the TIVO, but upgraded me to the Genie system, which is awesome. The tech was there the next day and had it installed in less than an hour! HIGHLY recommend!

Great service, easy install, great customer service!

Service - Thus far I am very pleased.

Great customer service. I was please and surprised with how little I had to do to get set up with the service. I look forward to enjoying your services.

As a long time Dish customer, DirecTV rep. and product satisfaction, I am looking forward to a longtime association with DirecTV.

Order and Install - Excellent overall experience.

The installation tech, Steven, was very professional and hightly competent. He went above and beyond making sure everything was done correctly.

My experience with the customer service rep at DIRECTV was a good experience. He helped me with all my questions and concerns and was very attentive.

All staff has been a pleasure to work with and we are very happy to be rid of Time Warner (20 + years) and enjoying all that was offered as represented.

Installation Rep - Very talented and excellent worker. His name is John **.

I tend to be somewhat thick when it comes to people explaining something to me, and DirecTV service turns out to be one of those things that took a very patient service person to finally get me to get it and got things to where I am very satisfied. Thanks.

I would recommend this service.

I was trying to get Directv for my apartment, but was told I couldn't have it in this complex. They didn't allow dishes here. I'm with cox and hate it. Then after I found out they couldn't do that and they have to let me get it. Now I'm rescheduled to have them come back to put it in. Had it not been for the young man that helped me I would be stuck with cox. I still may be if the complex doesn't sign my paperwork.

Thank you for your fair prices and great service!

Can't wait to go back to cable at the discounted price!!! Got it in writing on my "New Customer Sales Order that I was to get the first season of NFL Ticket free. Written in by the Sales Rep. Chris **. The season begins but no NFL ticket as the sales rep made a mistake since the Select Package I initially signed up for doesn't qualify for the Free NFL Ticket for the first season. 10 days later I upgraded to the Choice Package which does allow the free NFL Ticket. You think DirecTV would stand behind what their sales rep promises in writing but NO. I am SOL. See you in small claims court DirecTV!!! Easy judgement in favor of the plaintiff. OBTW, sister is my lawyer, no charge.

My experience with DirecTV was great with the customer service Rep. I am looking forward to being a customer. I hope that the service is going to be as great as the Customer Service Representative! Change is good and now is the time for change!

The installer, Courtney was the best part of the experience. She was very knowledgeable and efficient.

Technician - Very knowledgeable and nice.

I found a better alternative to recommend to people in the Altoona Area for cable internet and phone bundles.

I recently switched from Time Warner after being their customer for 10 years. So far with your service I had been blow away by how quick and easy your phone calls have been and your ability to help me. Also by your fair and reasonable prices for service. You may have made a life long customer here.

I called to ask a specific question about wireless receivers and was told that I need to ask for them specifically in order for them to be part of my plan. The representative was very helpful and set me up with the wireless genies for three different televisions so that I could have the set up that I desired in my home.

Overall I am pretty happy with DIRECTV. The young man who did the installation was pleasant, efficient and on time. (Just one note, I may be old fashioned, but I would suggest he wear clean khaki pants even if he is hanging a dish on the roof. First impressions, you know.) I also wish that it had been made clear that installing DIRECTV and upgrading our internet would require two separate appointments/date. It was confusing to have an 11/11/15 appointment (with confirmation) and then get an e-mail confirming another appointment on 11/18/15... with no explanation. At this point, we are just hoping that the 11/18 appointment will give us the internet update we ordered.

Excellent technician... Anthony **! A family member was at our home during installation and is not a DIRECTV client. After seeing Anthony ** do the installation she wants to become a DIRECTV subscriber!

Need confirmation on charges in signing up for DIRECTV, as ads are not straightforward regarding services, equipment and costs.

I feel that I should've been informed that a piece of equipment was not in stock to do the installment. I would've been glad to set up another day instead of waiting.

Excellent customer service.

My TV was supposed to be set up on Wednesday and they never came so I called in and the lady who helped me, Brittany, she got me all set up with a new date that was only a few days later!

Do not add any service that I personally did not order. I pay always with a check so please do not use my credit card. If you do that well cancel my account.

Changing installation appointment. Very friendly and competent customer service representative.

DirecTV is excellent.

All reps worked to make me feel welcome and a part of the family!

I am pleased becoming a new member of Directv.

On 14 November 2015, my husband called because our bill was wrong. This was the third consecutive month we have had to call. We were on hold for over one and a half hours. As I am writing this review I am still on hold. We are still waiting to speak to a supervisor. Since AT&T took over I'm afraid the service has gotten worse. I believe we will be switching to Time Warner Cable as this is not acceptable. We are not asking for charity or a hand me down, just good customer service. Thanks a lot for having me on hold for almost two hours now.

I have been with Dish for almost 10 years and not happy with what they offer for what I can afford. Decided to call DirecTV to compare and decided to switch. Found out I had a contract with Dish for a third unit that I added and didn't realize I had a contract. DirecTV worked with me to make sure I get programs I can enjoy at a price I can afford. Thank you for have employees that are nice, well trained and care.

Very satisfied with service so far, everyone I spoke to was helpful and considerate.

I am a new customer so not any issues have came up. I am happy with my install the two times I spoke with a representative.

Customer service was excellent, efficient, prompt, and friendly. I love the channels.

Service was good overall.

I downgraded my DIRECTV programming from the Entertainment Package to the Family Package when the former jumped from $45 to $66 a month when the "discount" I negotiated last year expired. The Entertainment Package, without any input from me, much less my consent, suddenly included channels I would never watch at a price that had increased by almost a third. In the short term, DIRECTV loses revenue because, when renewed negotiations failed to provide me with the programming I want at a price I'm willing to pay, I downgraded to its $29.95 Family Plan, preparatory to cancelling my subscription after purchasing a new TV that will allow me to easily receive broadcasts via antenna and to stream programming through a service like Hulu.

The 1st technician was late and did not complete my service. But the 2nd technician that came was great, his name is Alfonso **.

I have been with DirecTV since February with no problems. I decided last month to get internet service. I called DirecTV and was informed by them I could get internet service for 29.99 a month with no installation fee (bundle deal with Century Link). I was also informed by them that I would receive one bill a month for the bundle deal from DirecTV. Well today I received a bill from Century Link for $253. Century tells me that I was misinformed by DirecTV and that I have to pay the bill. Bottom line is I never talked with or made any deal with Century Link. I'm very upset that DirecTV mislead me and that I have to pay $253 to Century Link. I also was on the phone for an hour and half back and forth between DirecTV and Century Link. Very misleading!!!

I called ATT to order internet, phone, and tv service. They only offered DIRECTV in my area. They asked me what features were important to me. I said on demand and Netflix. After installation I tried on demand features with their new genie remote (does not have all the user friendly easy buttons like other services) only to get error message stating "can't download try again later." I should add the on demand menu on tv is so crowded with small writing you can't even see the episode numbers and you end up guessing which show you pick. It is always the wrong episode and you have to start all over. The technician said they don't have a contract with Netflix and I would not be able to use that feature.

Representative was awesome. Very helpful and went above and beyond to make my experience a great one.

The service rep named, Heather ** at the S Marshfield, IL location was the reason I signed up for service. I was originally just shopping for a good carrier, and AT&T just happened to be my first stop. Heather did a great job representing the company. I will send new customers to her for service. Please let her know you heard from me about her outstanding service. Thanks.

Issue resolved in one phone call. Satisfactory.

The setup was good and the experience was nice and thorough.

The serviceman that came out installed the system in a timely manner. Explained operations of the system very well. Almost talked me into the Genie DVR.

Looking forward to My Experience with DIRECTV.

I've dealt with a number of installers from your company and have had very well informed individuals work within a number of my family's homes showing respect when they to do their job. Very professional, caring and well informed. I recommend this company highly.

The customer service rep Kaira I spoke with had a firm grasp on how to take care of a customer promptly, friendly, and with genuine concern. If it had been anyone else taking the call I'm sure I would've reacted otherwise. She is a role model rep.

DIRECTV picture would stall, pixelate, and skip minutes of program. After weeks of suffering we called, did a system check, and the error code indicated that our genie was not up to date. They transferred us to another department who refused to update our equipment. Their only purpose in life is to provide enjoyable TV entertainment. They refuse to do that. We've switched to cable. Unbelievably stupid business people.

I really enjoy DirecTV. The service is great and they provide better programming than other providers.

I was very pleased with everything.

Over the last 4 years since I moved to Fayetteville, AR, I've called DTV on 2 different occasions to order Internet and TV and the results has ALWAYS been the same. "THEY DON'T SHOP UP" and make excuses and just continue to try and reschedule, even for Sundays. Most people can't stay home all day for 3 or 4 days. Just for DTV installers to never show up. I had DTV where I moved from. They didn't have any problems setting my service up 45 miles out in the country. It seems to just be getting service in town is a major problem for DTV. They can run all the promo's they want... if they don't show up. My experience with DTV over the last 4 years, they bill you at the time of order. Don't show up. Then take forever to return your money.

Jose **, he is the best rep - please give him a raise!!

Complete installation of DirecTV very professional, and installers were very knowledgeable.

I needed two more genie boxes for my install. It took 30 minutes and talking to four people to finally talk to the person who could help me. She was very helpful and gave me a discount because of my trouble. I had to postpone my install till the following week.

Called with a problem - It was resolved.

Very good experience.

After careful consideration, I decided to cancel the DirecTV plan with AT&T mainly based on the disruption of service I have witnessed with my friends who have satellite service during the frequency of severe storms in eastern NC.

Thus far I'm impressed with all that DTV has to offer. Their Customer Service and Technician communication and support is great.

AT&T retention center indicated I would be getting wireless, same as I had with U-verse, at no additional charge. Installer said Direct did not get that request from AT&T so they did not send wireless equipment and wanted to charge me nearly $100 for a bridge to make it happen. I contested and Shaun, the installer, placed the service calls and worked for two hours on the phone to come to a final resolution. Direct finally charged me the price for the bridge but then gave me a credit for it, so it should show up on my first bill listed as a charge, but then credited back off, so no charge to me.

Great customer service!!!

Installer knew of Sam's Club misrepresentation. Came back week later than original date. He was well prepared for the install and thoroughly explained how to work system. Would highly recommend him for service tech.

Good service provider.

Thank you all for your fast and friendly service.

I left Time Warner Cable for what I thought was a better deal. But DIRECTV is terrible. I was told by installer and their help desk my five year old tv would not show content. Was told I need a new tv. My tv worked fine with cable. Now I'm stuck. Don't know what to do.

Satisfied. All reps were very easy to work with.

Great customer service. She was very helpful.

Very nice customer service and very helpful.

So I signed up for the 3-room service free genie DVR in every room for the middle package at 29.99. What I got is no genie and service in one room for 39.99, which is supposed to be a totally different package... at least that's what they advertised. They told me if I wanted it in the other rooms it would cost me 150. And they kept saying that since I waited to call there is nothing they can do. But I told the guy who was working here to tell them... he said "it is temporary equipment" because he didn't have the other equipment. Well now it became permanent. I am going to cancel my service due to breach of contract by them.

Trying to get an installation date after ordering DIRECTV for my new house was a nightmare. I called well in advance, and they could only book my installation as far out as the weekend BEFORE my closing. I was told to schedule that date as it was simple to call and reschedule. I spent hours on the phone and made multiple attempts to push the installation back a week, and NOBODY could it moved past the 14th. It involved the Customer Service Dept., Installation, Retention and Escalation Departments. No luck. I finally canceled and switched to AT&T U-verse who had my order placed and the installation scheduled with no problem.

I tried a different provider before I chose DirecTV and the experience I've had so far has been great. Thank you DirecTV!

So far we are on course to give the system a try.

Went very well. Name was Kim, very helpful and nice and good sense of humor and personable and even knew all about the NFL package and sports. Very helpful with all my questions. Did not seem to be in a rush which is good.

The salesperson was way too pushy and did not fully answer all my questions. When call customer service it was better answered and change my package that I did want. Would give it a 5 stars but sales ruin it.

Satisfied with service representatives- very informative.

It was a pleasant experience to see how well your representative took extra care with each phase of his work. He did not stop much throughout the entire time that he was here. He was exceptionally pleasant and someone you can be proud to have in your employ. We do not see this much anymore.

Your field man and installer was knowledgeable, courteous and an asset to your company. We used DirecTV by the recommendation of local friends.

I placed an order for DIRECTV (XTRA Package) and installation on 11/12/15 from 12-4PM. When I got the email confirmation, it stated I had ordered the (Choice Package) and installation was on 11/12/15 from 0800-12noon.

Very professional --- Had good working knowledge as to how everything interacted and had everything working and in order before leaving. We appreciated the time he took to explain the remote and walk us through the various functions.

Jessica handled things perfectly. Reminded me of how correct I was in making the decision to ditch cable in the late 90s and switch to DTV. Wonderful experience and I'm a very happy customer.

The tech was very nice but got the job done. Explained what he was doing and why...

Can't get signal.

Israel was great. Friendly, knowledgeable, professional and prompt. Answered all questions I had, got me set up with a convenient appointment time very quickly. Refreshing to be able to talk to a LIVE customer service rep that is U.S. based. And I was only on hold for less than a minute.

As I said everything was great except for being charged the start up fee. Mike the guy who did the installation was great & explained everything to me. He got here on time & was a very nice upbeat guy. The follow up caller was also very nice & I am so happy to be back with DirecTV.

On the whole, the Sales Team, Bundle Team, Customer Service Team of DirecTV are professional, problem solving and most of all English speaking (clearly). I am hoping my continued communications with DirecTV will prove to be as easy and positive.

I am a very pleased customer.

Rating installer - He was prompt... very much a gentleman... got the job done quickly and professionally.

So far I am very satisfied with service from DirecTV.

The employees sound excited and happy to be helping and they are, in fact, extremely helpful and knowledgeable. The process was simple and by the end of the call, it actually felt like I had been speaking to an old friend.

Very hard getting anyone to answer the phone.

Called to extend our install date. Very accommodating.

The person I talked with was knowledgeable and took care of my questions.

Charged us a $240 cancellation fee even though we stayed with DirecTV. We cancelled our account and went with AT&T/DirecTV. When I called I was told the $240 disconnect charge would be waived if we kept DirecTV at the same address. We did and provided proof. Jamie ID # ** then said the opposite. Now she could not waive the fee & stated I needed to fill out a form. Before she told me where to find the form she transferred me. I then talked to Justin ID # ** who said he was the manager and he was extremely rude and said he could waive the disconnect fee but was not going to. He was childish and defiant and could not explain why. I told him I had been on the phone for almost an hour and told over & over the fee would be waived. The WORST customer service I have ever experienced. I will be contacting the head office at DirecTV. This customer service location was in Philippines.

Sales person was very friendly and knowledgeable. With only a few questions she was able to put together the package that was right for me.

She gave me some wrong information and she could not bring up my daughter's account number for referral purposes. I had to call her and get it from her.

Installation question - Very helpful lady on the phone.

From sales to setting up my install all went smooth.

Changing appointment for installation - Very pleasant and helpful.

I called to see what deals DirecTV had versus my local cable provider and Dish Network. Direct seemed to out beat the competitors but in the end they did not. I called on 11/4/15 and the lady said they "normally" can get a tech out to set me up within 24-48 hours so I proceeded with the call. The lady explained everything and got me a package deal of $59.99. When we got to the end of the call she told me that since I didn't want to do the automatic withdraw then my monthly price was $69.99. I said that she should have quoted me with the higher price first so I fought for the $59.99 price.

Directv was very helpful from customer service to the assistance of the technician. They helped me to easily reschedule my installation time. I was informed of the time frame my technician was coming and the technician was very courteous and helpful in setting up the equipment. I would definitely recommend their services to a friend or family member.

My recent experience with DirecTV left me with a good feeling of which I expect will be carried forward in years to come. Thanks to the representative that supported me and helped resolve my issue and questions.

My experience on this department is totally uncalled for. If the company can debit my account as quickly as pushing the button after approval from the customer, then the company should be able to credit it back to the same account the same way. But that did not happen and the response I got from the information from your customer service rep said that it would take 5 to 10 business days.

Your telephone people are great! Keep up the good work!

The representative was patient, nice and very helpful.

Everyone did a great job at helping me.

Somehow I was signed up for NFL Sunday Ticket which I never would have paid for because I do not watch NFL. Once you do not cancel it within their time frame you are locked into it. I called once and asked for it to be cancelled and they would not do it. Have not been told I cannot cancel it until December 21 (after this full year has been paid). I get calls from their reps all the time to give me "free" services which all will automatically charge after a certain time. I am EXTREMELY dissatisfied with DIRECTV. They obviously use this approach to catch people off guard and do not seem to be truly interested in customer satisfaction but how they can make as much money as possible. Will switch to DISH soon.

New sale and installation. One word -- done!

When I called to inquire about the cost of their services to compare against Cox, the salesperson wouldn't disclose their package costs until I agreed to allow them to run a credit check!! I never heard of such a thing. After ten minutes of up and back with the "hard sell" I had to hang up on the person. I was just livid over this so after an hour called back and got another salesperson on the phone. I told him what happened and he did give me the price of their packages. The first year would be less expensive but the second year (24 mo contract) would have been a wash. Nonetheless, I went ahead and schedule installation for a week in advance. I had to change my schedule around to be available. They did send a lot of emails confirming installation and when the day came the installation guy was an hour late. Then after walking the grounds said, "I don't have the tools or equipment to do your installation today". He said maybe one day next week!

We've had DirecTV satellite service for over a year. If a drop of rain is within a few miles, the signal is lost. This happens so frequently. It's not funny. The program selection seems huge except when you take a closer look there's many programs on multiple channels. So many selections with so few worthy of watching. Very poor programming.

The appointment to install my service was never met.

I am glad I moved to Directv. I get the best of both worlds.