DIRECTV Reviews

** was awesome!

The experience has been awesome from the start... placing the order... very helpful. Tech who installed my DirecTV was awesome, professional, efficient and very helpful. Follow up for letting my brother, who recommended DirecTV as well as myself have a $10 off. That was a nice surprise. I would definitely recommend DirecTV. They truly believe in customer service.

I look forward to DIRECTV service overall.

Very pleased so far.

Getting started with DirecTV was great. You gave me a great promotion, got me service right away and were very knowledgeable about your product. Will refer you to anyone looking for great cable service.

The people I talked to were very knowledgeable about their products!! Very happy.

All experiences I've had so far have been informational, professional, and friendly.

Satisfied Customer. Very good experience.

I have had two great interactions with your company. ** first took my order and made it a pleasure. Then ** helped me with an issue after that when I didn't remember how much my bill would be. Great people.

I ordered DirecTV over the phone. The order taker asked which channels I watched. I told her the 4 channels I liked, she said it came on the package. I ordered. Our installer ** came a few days later, and hooked us up. He is a great guy. He hooked us up, told us how to use it. I showed him we were Not getting 1 of the 4 channels I asked for. He apologized for something he didn't do. I felt angry because I now have to pay more money for a channel the Order Taker said we would get; however, I feel Blessed we had a great installer who had to fix it. Thanks **! Boo order taker!!!

Was extremely satisfied and felt very confident on changing internet with DirecTV.

Thank you for the quality of professional service in your representatives.

Directv turns up the volume on the commercials. Their reps admit it. I found out that Directv has the FCC in its pocket. When I filed a proper complaint with the FCC, they rejected it saying that I needed to get other info which I had no access to. Also, when you call customer service to get help on something that is not working right, they sometimes transfer you from place to place, and then just cut the connection.

I don't like to be asked a lot of questions. I want to tell you what I want and you tell me what is available. I don't like to haggle so don't try to haggle with me or I will hang up. The last one I talked with helped me without trying to sell me more than I wanted. I appreciate that.

Customer service - Good product knowledge, easy to understand.

Thank you, I was satisfied with everyone I talked to.

Everyone I dealt with at DTV was very friendly and helpful. The experience was a breeze and pleasant.

Everyone, and every phase of the process was positive. My past provider could learn a lot on how it is done.

We rescheduled installation because of a schedule conflict on our end. The process was simple and easy. We got to choose a new date and time. If DirecTV continues to give us more than we expected, we will be ecstatic. If Direct continues to talk to us as if we are friends, we will continue to be friends.

My installer was fantastic. My house is a older house that was owned by people that ran cable very funky. My installer straightened it and made it work the best it ever has. Thank you for your dedication to doing a great job.

DirecTV is the worst!!! We got it installed in October and it does not work!! We had to take two whole days off of work for a technician to come out and "fix" our problem (not including the day it got installed) and it was never "fixed". There were many times we did not get service and had to go days without tv but still paid the bill. There was no reason for not getting the service (storms, not paying, etc.). The best was the day the tech came out to fix the tv, left and the tv still did not work. We would keep getting numbers that said the satellite was out. We pay for service that is not given to us, and promises are given that are not kept! Horrible service!!!

From the first call to order service to the installation it was a very easy process.

The customer service specialist walked me through the ordering process and answered all questions completely.

I'm moving from my apartment of 6 months not because I want to, but because I have to. My apartment is infested with bugs. I was able to get out of my lease because of this so I needed to transfer my DirecTV to my new address. It seemed simple enough, but when I called (you cannot do this online apparently), the representative (**) was pleasant enough at first but once she noticed my frustration, she became condescending and rude. I asked to speak with another rep and she said no. She said I needed to call back. She said it was not possible to speak to a supervisor. So I call back and speak with another rep who tells she is sorry and that she can transfer me to the moving dept to transfer my service. I was assisted by a nice rep BUT she couldn't hear me. I had to scream my info. I was calling from my office (land line) and asked her to call me back or transfer me and she could not.

Due to problems that came up, had to cancel. Will sign up with DirecTV at future date.

I called 3 times for clarification on prices and who is responsible for equipment problems. Everyone was very helpful.

** was very kind, professional and knowledgeable. Thank you **.

I wanted to sign up for 1 more DVR device and was told all about the Genie. The guy told me several times it would not change my monthly bill but just the price for the extra TV. I made him repeat it on purpose. I was also told "no installation fee" several times. I was charged an EXTRA TV that I did not have AND an installation charge. I called to get it resolved and the lady told me it was and even gave me my new price. I still have a charge for the extra TV and installation charge. She made no changes. Including the other charges during set-up they tried to charge. This makes 4 times they lied to me.

New service - so far so good.

Enjoyed the phone call. Was American, I could understand Him.

I chose DIRECTV as I have several friends who have and have witnessed their experience which has been much better than with cable or dish tv. I have one friend who has had DIRECTV for many many years and they only lose signal in the very worst of storms. Very reliable service.

When I signed on, I inquired about the use of a dvr receiver but decided to possibly upgrade later after being told by the sales rep and installer that I could upgrade at any time and that I would be paying only a roughly $8 a month fee. I decided to upgrade after about 3 months and then found out that I would need more equipment totaling about $250. They would not budge on it. I called about this issue two more times but to no avail. Today, I cancelled and they finally said they would upgrade me with no equipment fee. I told them it was too late. I had tried to correct this issue three times and I have already installed their competitor. I owe them $20 a month for the year or so for not fulfilling my agreement.

I asked to have my services turned off because the prices went up so much. They shut it off a day earlier than they were suppose to. I checked my email and I had received an offer for a discount for service, offering me $200 cash back and a discount of $43 on the Ultimate package, all movie channels free for three months, and free sports. I called them and they told me that no such offer was available. Upon doing an internet search I found many people got this offer. Some people even scheduled disconnects just to get it and did get it. I honestly disconnected and got an email with the offer and I was told no. My account was never late and I was a good honest customer.

I received good customer service overall, I do think the sales tech needs a little review, but I did get all of the things I wanted as far as programs go. I have already advised someone to call you for new service. I was not happy that my installation was rescheduled without my being advised of the fact.

The technician that came out was very nice and helpful.

I am a new customer of DIRECTV. So far, from ordering services, working with customer service to find a way to make installation work around my crazy schedule, to having the services installed; I have had an excellent experience!

I was very pleased with signing up. The technicians that helped me were extremely helpful, kind, and took time to answer all of the questions I had.

I have had DIRECTV for some time now. Never had trouble with channels coming in during storms and picture was good quality. The only issue I have is that when the bill came each month it was constantly going up and no one could give me an answer why. For the last 5 months each bill went up. One month it went up $50. I am sorry to say that I had enough of paying more each month so I have cancelled my plan with DIRECTV. I don't like being taken advantage of.

After several attempts to speak to a rep about my account which is a business acct, I finally got a very knowledgeable, patient and friendly service rep who was helpful in completing my service request. The technicians who came out to do the service were extremely friendly and professional; explained how to use the guide, etc.

New service - Everyone very nice.

I would like to thank DIRECTV for the very fast and friendly service they offered me. I'm very pleased with them.

Excellent service from beginning to end. Service rep and technician were warm and friendly.

Very pleased overall with the 3 people I had dealt with. All very professional.

I am happy with service personnel.

Was helped in a friendly manner with concise instructions.

I just want to add I didn't get to do the phone survey for the young lady who did my installation. She was very professional polite and did a great job. Thanks **.

New installation. Great job---nice dudes......

Directv has great customer service and pricing.

I made the decision to change TV, "bundling" internet and home phone with AT&T, due to change in financial status. Hopefully the quoted prices will hold true so I can maintain services. Also changing mobile carrier to AT&T. Installation representative very helpful.

My experience was very good. Everyone was professional. The only draw back was that some of the personnel had a strong accent and was at times hard to understand but they would gladly repeat if asked.

Had installation of service in all rooms. Everything went extremely well & very happy.

I was at first a little misled about the actual costs of DirecTV - the ad was not what I thought it represented & the initial salesperson may have assumed I was aware of how the services were billed & how the service was operated. Having never had this service myself I was a little naive but as I spoke to more salespersons the more experienced members were very upfront & clear. They were not rude or unkind, but informative. It made my long term billing issues clear so I could make an informed decision & not have any surprises down the road.

I disconnected DirecTV. I was angry because they raised my bill again, twice in a year’s time. I had a refund coming. They called me every day for a week after being told it was done and to stop service. The refund was for over $50.00. They kept up the reinstate calls for a week and deducted each day till they had me down to $17. They sent me a Visa debit I had to activate to get my refund, but if I activate I'm automatically opening another account. I cut it up! Finally fed up with the calls I said just stop my service and close my account. They said ok it'll be disconnected again. I got an email, finally, telling me they'd closed my account. I checked and had been locked out of the account because it was finally closed.

I'm very satisfy with the service.

Experience has been great so far!

The gentleman that handled our call was very polite and helpful. I expected it to be very difficult, instead it was quick and easy.

Moved and was offered Genie service at no additional cost. I was told it would be a swap of old technology for new technology. Found out the hard way that I'm paying monthly for the Genie service and have signed a new 2 year agreement. Watch out for bill creep. I'm being charged $30 more since 2 months ago for same services (programming and devices).

A very pleasant experience. Great technicians.

Everything went just fine.

Well here we are, in the middle of a bad thunder storm, looking at a "signal lost in Satellite 1" message on the TV. Why? Because every time it rains, DirecTV's signal goes out. It might be nice to see the weather channel when there's a storm out!! Besides the signal, the representatives will tell you anything for a sale. We were told we would have home internet with our package. It wasn't until the installer drilled a hole in the side of our house that we were told Internet "wasn't available in our area". Really? In an Atlanta suburb?? Because of this, "On Demand" doesn't work unless we use our personal Hotspot - which runs our phone bill up. Don't let them tell you about locked in rates for a year. Our bill has already increased $20 in 6 months. DirecTV is a joke. I wish I would've never got locked down in a contract with them! 1 1/2 years to go, then back to what we had before.

We were told on yesterday it would take 24 hours to make sure everything went through and give me a date and time Directv could come out. Thank You.

I am looking forward to viewing DirecTV's programming. So far so good. I have TWC here in Brownsville, Texas and have been a loyal customer for over 20 years but I am not happy with the overall cost. I decided to try DirecTV in San Antonio, Texas because you offer the internet there but have no internet provider in the Brownsville, Texas area. I would eventually change to DirecTV here when you have an internet provider.

Directv was quick to respond to our needs. Every person we spoke with or had contact with was pleasant & very professional. I will recommend directv to everyone who needs tv service.

Great service look like it's going be a great TV service. Looking forward to having all the channels: Sports channels movie channels to see what happens.

Great to talk to. Answered all my questions, she understood all my concerns.

My customer service rep was friendly and to the point.

I cancelled an order to benefit from another promotion.

The installation guy was early, accurate, and fast. And the customer service lady was very nice and pleasant.

Very pleased with the experience.

There was a misunderstanding about when my service would be installed at my vacation home. Everyone at Directv worked very hard to resolve the problem and get my service in place in time for my son's holiday vacation. The man that did the installation was EXCELLENT. He did a great job and made sure everything was working on all 4 TVs. Everyone that I have spoken to at Directv has been very nice and helpful. I would definitely recommend Directv to anyone.

New install: Very satisfied with overall experience.

Service tech was great.

My overall experience was good. Everyone I talked to was very nice and polite. They knew their jobs. Helped me save money that's the most important thing. Thank you.

All contact I had with DirecTV employees was very good. It's too bad I can't have a dish here at my apartment.

Great deal, meticulous reps, no deal trappings with exorbitant separation bills and will refund activation fee. Great company. Highly recommend.

I was very unhappy initially with the 2 reps. They were forcing me into a 2 year contract that I didn't want because the service is for our 2nd home so I just wanted go back to the service we had 6 months ago. So I spoke to a manager named ** who was very helpful and worked with me. Everything was resolved.

I have been a loyal customer who ordered a lot of PPV sports events and movies for 5 yrs with DirecTV. When called Directv to let them know that I will be moving to another country they flat out told me that they will send me a box to put the receiver mail the box back to them. I told them when will the Tech be coming over to disconnect the wiring from the dish and they said they DON'T. Who in the right mind of a company will leave hot wire or make an unlicensed electrician or technician responsible for disconnecting their products. LIABILITY. My final impression of this company is they will send a tech the next day to install but as soon as you don't need their service they ** ON YOU... NEVER WILL I EVER DO BUSINESS OR RECOMMEND THIS SO CALLED COMPANY. DISH NETWORK WILL BE MY PLACE OF INTEREST IF I NEED CABLE.

The installer was super great in explaining everything and was as great helping getting us service that we were told we were getting that was not there when in installed everything. He took his time in helping us. I would like to see him get some reward for him going way above his job in helping us.

Am I the only one this happens too? My TV shuts off, turns on, volume goes up, down, channels change, it'll record, stop recording, erase things I recorded...and what do they tell me? "Oh, you have a ghost in your house!"

This is the 3rd time I have had Directv. Hopefully it will be as great here as AZ and AK.

Very pleased. Good experience with all those I came in contact with. They were very knowledge and helpful.

I have been a DIRECTV Customer for a little over a year. I have had nothing but problems with their On-Demand service. It absolutely sucks. Time Warner was much more reliable. I wish I would have never gotten this crap. And when I called them to help they just blamed the Internet Provider. Every other device in my house is wireless and work fine, except their "Genie". I am going to put this "Genie" back in its box and go back to Time Warner as soon as I can. DON'T GET DIRECTV!!! IT'S NOT WHAT THEY PROMISED!

It is something everyone want when a company comes to your home to install something that they enjoy doing and that is to make them happy with the products you got and no damage to anything.

** was well-spoken man and he explain very clearly all policy terms. I was very satisfied with policy terms.

Because I am having a new roof installed I wanted the dish to be mounted on a pole rather than on the roof and DirecTV was able to work out a financially acceptable solution to that installation.

The installer was terrific, polite and so comforting to people (me and my husband) who did not know how to handle much! The TV changer is getting easier to use and the picture is outstanding and the gentleman was so neat!! Thank you.

Good so far.

Very satisfied, very professional.

DirecTV was the best choice over cable TV. They offer a wide range of channels and packages. Their salesperson was courteous and knowledgeable. Their service technician was on time, friendly, quick and knowledgeable. Overall it was a great experience and decision.

I am a new customer and hopefully a long lasting customer. I've gotten very good customer service and knowledgeable as well as people that are honest and it shows they enjoy helping customers out.

After 25 years of cable we are switching to DIRECTV. I hope I am satisfied... seems that I am getting better service and features for much less... I trusted the representative that placed my order and that I will love it and won't be disappointed.

Since I have not yet had service installed, all my contacts with DIRECTV reps has been very positive. I hope that continues.

Got DirecTV. The initial sales experience was not very pleasant as it took forever to sign up. I made zero progress with the on-line chat. The installation was on time and very pleasant and professional. Customer service has been very helpful as well. I am satisfied.

So far it's been very satisfactory, the agents are courteous and prompt.

The service is great and if you have a problem or issue they are quick to resolve it and make sure you are happy and satisfied.

Very nice and happy experience.

I had a very good overall experience.

My experience with the Customer service representative, **, was superb. Very thorough and patient.

I switched to DirecTV from Comcast and THAT WAS A BIG MISTAKE! DirecTV has the worst customer service I have encountered in a very long time! It's like going back 20 years! To DirecTV customer service; It's not complicated, if someone has a concern, problem, etc. Fix it, that's all a consumer wants. Don't spew out policies and procedures what happened, what didn't happen. Listen to the customer and make their problem go away. My experience to date with DirecTV is they just add more problems, things to do, hassle on the consumer's end and hide behind policy. I want to work with a company that makes my life easier not harder!

I had a great experience with the woman who solved my issue for me. She was very sympathetic and helpful!

The installer was friendly and knowledgeable. He took the time to explain everything in detail and make sure I understood.

The service tech made transition very easy.

He corrected my previously ordered DirecTV to a bundle package through Verizon.

As a new customer, everything has been great. Friendly representatives that can help and guide you to the right person.

The Representatives on the phone and the Technicians who installed the service were very Professional throughout the entire experience.

A pleasant, professional and friendly experience. I am looking forward to DirecTV.

If a problem exist when placing an order for service just call customer service to rectify your order. They are kind, with a friendly voice of comfort to the situation. One such employee stood out and her name is **. Great job.

** took care of my issue promptly after my first call in went horribly bad.

I am a first time DIRECTV customer and so far things are good. Very knowledgeable customer service reps.

Great service from **!

** was excellent, very friendly and met all my needs and answered all of my questions!!

Only because of ** is why I will continue to do business with DirecTV.

Good overall service.

Service: DirecTV is beyond great.

DirecTV has got to have the worst sales people ever. They are more like used car salesmen who don't listen and try to push everything onto you. However, that said, the new account customer service was fantastic. I'd give one star for sales and five for customer service. Oh, and the installation guy was LAZY! As soon as he got here, he kept trying to get me to call and rearrange my installation for another day (with someone else). Said he thought the ladder may be too short (have a two-story home), and that I couldn't get service until DirecTV transferred my internet the next day.

We were told that if we signed a 2 year contract we would have a low rate for the first year and then it would go up to approximately $90. Our bill has miraculously jumped to over $120 per month with no additional services. Additionally, any time you REALLY need your tv to work (i.e. There is a tornado warning and you need the details of where it is) your DirecTV service will go out until the danger has passed. Due to the length of time required to be on the phone with them to fix the simplest of problems I will most likely continue overpaying them and just consider it a lesson learned. The other option is paying their ridiculous early termination fee just to be free of them, which I am also considering. I guess they knew ahead of time that consumers would be unhappy doing business with them so they implemented a fee to make it undesirable to switch companies.

The only thing that we didn't like is the installer placed the base of the dish on the roof and then realized it was in the wrong place. Then put another base up there about 12 inches away. So now we have 2 bases on the roof... eye sore.

DirecTV have great customer service. You tell them what you need and they tell you what is your best fit in a package or bundle.

I had to cancel my order with no fault to your organization but was treated very well by your representatives.

Very satisfied with the representative and how he put together my order.

Your customer service is nice.

Your representatives tried very hard to work with me and bundle my telephone, internet, and phone but because of the area I live in nothing is available. I thank them for being patient and kind.

I had an issue which I called about and Directv sent out two repairman. Both the tvs in question were in completely separate areas, one outside and one inside in the upstairs. I was the only one home at the time. Never did I think there was going to be a problem just getting my service repaired! Service was repaired. I was off work the following day so didn't take notice to something very near and dear to my heart... a Pandora bracelet with 10 charms on laying on my nightstand given to me by my husband, with charms from my husband, kids, and two grandsons... GONE!!! Both of these men were in the bedroom alone at different times. I called Directv and they said someone would call me back ASAP. I got a call an hour later and was told I would get another call for more info. It's been 24 hours and still have heard nothing. Never again will I allow two servicemen here and I won't ever take my eyes off of them. I am extremely disgusted with the customer service.

So far, it's been a very pleasurable relationship with DirecTV. My equipment hasn't yet been installed, so I'll hold off on my final opinion until my service is up and running. But as of today so far, so good!

Great customer service team, very understanding, and pleasant. I am disappointed that it didn't work out with my neighbors. Trees blocking the satellite. But I would definitely recommend to someone else!

The installer showed up on time, which is important. He had all the equipment he needed. And he was very friendly, knowledgeable and respectful.

The rep was very informative and polite.

Let me just start by saying directv couldn't pay me to use their service. I called 5/23/15 at 6:26 pm west coast time and I spoke with a lady who was nice but definitely a car salesmen. Anyways fast forward she ran my credit qualified me for a package and because I still wanted to call around and make sure I was getting the best deal and didn't not want to pay a "$1" to hold the quote unquote deal I was given. She then gave the phone to a supervisor who was a male. I can't remember his name but he was rude, very unprofessional, pushy and mad because I told him like I told her "I don't want to give you guys my credit card information until I'm a 100% sure sold on Y'ALL."

Very pleasant to talk to and I understood everything that was happening. Thanks and have a great holiday weekend. God bless.

The Service Tech that came out was here just 5 min and never even took a ladder out. Then said the dish would not work here. I would have felt better if they at least tried another location and maybe higher on the house. Maybe I'm just from the old school where you try a little harder w/ more effort.

All was good.

It was a great and smooth experience. Thanks.

So far I'm loving my new service, selection of programs and everyone being HD. No duplicate channels. Just getting to know the new locations of channels.

I hope your TV service has as much quality as ** in Waco, Texas was in answering my initial questions and leading me into the DirecTV world!

It took no time at all to resolve my issue.

Everyone was helpful.

I signed up for service. They were very nice & helpful.

DirecTV agents made sign up the easiest process I have ever experienced from a telecommunications company...

Been a customer since 2008 so I'm called a GREAT customer and I'm VALUED which sounds great until you try to get what you asked for many times. New location means I could not have DirecTV for one year but moved into new house for a few months until mine was ready where I am now. So I ordered DirecTV. So happy. But main box had issues and after 30 days of hearing "Technicians are fixing the issue" for a month where the system just froze or did not record in total the movie you requested after maybe 4 or 5 calls to fix it. It was clear I had no choice but to wait. Well house was complete so I moved and in doing so, I got new system and got credit for the few months mine basically did not work. So I'm all happy at that point!

Kind, patient, caring... No hard breathing or snickering. Very knowledgeable about the product. Thank you.

This was my first time to call to order the service. I got service installed on time and with high quality. The person who installed worked very efficiently.

Rep did excellent job of answering my questions. And making me feel welcomed to DirecTV.

I have never experienced anything so difficult or bad service in any service that I have ever had for anything. Nightmare does not do justice to the experience that we have had with DirecTV. We signed up for one thing and received another and was basically told to live with it or cancel it. Not once was anything mentioned about what could be done to fix it or resolve it. I am absolutely disgusted in your service and your company.

Service was great. It always is. Reps always ready to help. Highly recommend you.

Your customer service representative was greatly knowledgeable and helpful...TWO THUMBS UP.

All contact polite, very informative, and helpful. Overall great customer service from order to set up.

Switched to Directv from cable. Service was friendly and responsive.

I was very pleased with my account setup process through **, and also when I called back and spoke to ** regarding my referral discount. Both representatives were courteous and efficient.

I had questions about the package I signed up for. The representative knew exactly why I was missing channels I thought I had - and was very helpful in getting them added.

I found your representative helpful, knowledgeable, and I felt she really cared about my needs. You could tell she took pride in helping her customers.

** was a very nice sales rep. ** was very kind and willing to help the situation which was a failure to install on first appointment date. ** was very nice and knowledgeable about the install. They both made sure that I understood how to manage my equipment.

Best Customer Service Ever! Called to cancel my order for new service. Did not take too much to convince me that I had made the right decision. Very helpful and understanding as well as knowledgeable and polite.

Equipment ordered: Initial rep got order totally wrong. Subsequent rep corrected error.

Everyone was outstanding. Their level of expertise was outstanding, They were professional and personable and felt like I was talking with a friend. Direct contact reps I talked with were **. Forgive me if I left off a name. Overall, anyone I dealt with would be rated 10+ and I told them that at the end of our conversation.

Everyone from sales to install was a pleasure to deal with.

We have had Directv before and had no problems at all with anything!! And hope it will be the same this time!! THANK YOU DIRECTV.

Sales and technical staffing is far above average and a true pleasure to work with, even for us 'older' persons who sometimes have difficulty understanding and/or deciding.

They were kind us and answered all of our questions. Sales were nice to us.

Unfortunately we were unable to have a dish installed by DIRECTV. It was, however, a pleasure to deal with everyone of your representatives.

Order Cancellation due to Line of Sight problem. I received my refund quickly and accurately of 21.55. ** is a great Customer Service Representative but unfortunately, even he is not able to overcome Line of Sight problems at my Apartment.

Cancelling my order - The process was quick & efficient.

Back in March, I changed our DTV package from the Ultimate ($89.99) down to the Entertainment ($59.99). Then we 'mysteriously' had issues in April with our DVR so we called and got a new one shipped to us (great service there). Plugged it all in, life was good. Got the bill and our package had been changed back to the Ultimate package. We never asked them to do that and when I called to inquire as to whom had authorized the change, they had nothing in their notes. Then in the credit process, the customer service guy tried to add on an add'l $6 for prorated service... that we didn't order! He waived the fee (how kind), but didn't seem happy that I was on top of the charges and already knew what I was supposed to be paying. Went from $122.00 to $91 and change. WATCH YOUR BILLS PEOPLE - check those fees. How many people don't and just blindly pay the total due? DTV makes enough $$.

It was resolved quickly and easily. Very satisfied.

Smooth process from beginning until the end. Very accommodating fitting in the install into a very small time slot.

After 3 days trying to set up an account for my yacht with DirecTV still no luck. This company is impossible. If the money they spent advertising were spent to train their people it will be great. Is this how corporate America should work? None of these people either their supervisors know what they're doing. This is the worst experience I had with a company so far. If you own stock please sell it because I don't think they will have any future the way they are going. If somebody needs to spend 4 hours on the phone with idiots that transfers call from one to the other in order to get service then I am sorry but this company should be out of business and the CEO should be a shoemaker.

I had great people who were very willing to help me and make sure my needs were met. I will definitely recommend this company to my friends and family.

I called because I had moved from a house (sold it) and into an apartment that required me to get DirecTV through them. It was easy to cancel my original contract and the rep was trying so hard to find a way that I wouldn't have to cancel because it saved me money but it wasn't doable. Then when the rep for complex came to install the equipment in the apartment, I found out that I could use my original equipment (NO ONE told me that) and they ended up having to cancel the contract through the complex and switching back to my original contract but changing the terms. Anyway, DirecTV worked really well with me and so far, no complaints.

Very friendly and helpful. Quick install. Went over how to perform certain features. Lovely experience.

Once I contacted DirecTV, it was just a matter of waiting a few days for the excellent service to begin. We look forward to a positive and long experience with DirecTV.

It took a very long time to get my Internet hooked up.

The best. Simply put... Nowhere else to go or shop around. DirecTV is the only direction to be.

** was very knowledgeable, friendly & courteous. He always knocked on the door when he re-entered the house. He explained everything to me in terms I could understand. He took the time to answer all of my questions and reassured me that DIRECTV would always be available to help me with any issues I had with my service.

Thank you for the easy way of getting tv.

First time getting DirecTV Service. Great customer service - helpful, willing, answer all questions.

I wish I could remember the lady's name at CS that helped me with my issue that was caused by a sales person that is obviously working on commission in my opinion. He owes her a big thank you.

Great customer service.

I ordered new service thru AT&T for my home: **. We could not complete the service due to reception obstruction at the site. **, who came to install, was very helpful in exploring the install requirements and explaining the problem and other options. Please commend ** for his excellent assistance.

The representative I worked with was very nice.

I've had the best experience with all the agents and departments I contacted at DirecTV... Was ready to commit to a new TV provider but could not find a flexible internet provider in my area who was willing to bundle the DirecTV package with the internet.

The installer did not protect my room during installation. Blown insulation from the attic was scattered throughout all my clothes and shoes and significant carpeted area. Got major runaround. Talked to more than 8 reps. Issue remains unresolved. Worst service ever!

There was a competitor installation next to my installation and it looked like a handyman special with wires clumsily hanging everywhere. My installation had no untied or dangling wires and was very neatly done. Great job!

Although I eventually honored commitments and offers with another service provider, my next choice will be DirecTV in due time. Thanks

While my phone interactions weren't the greatest, I would like to add that the technician who came to install my service was excellent. He was polite, friendly, and efficient. He took time to answer all my questions and explained everything very clearly and completely, offering information that was very useful. He represented DirecTV in a very positive light! Once again I will say that all of the reps I spoke with were very friendly and polite; it just seemed that the handling of my situation wasn't as smooth or efficient as it should have been.

Moving from Verizon - The first sales girl from Lubbock, TX led me to believe that I could call Verizon for a bundle price. Verizon said no. The second rep explained how to accomplish this in my favor. He was very patient. I think it will work out. We will see...

Even though I chose not to install DirecTV, I was happy with the promotion. The issue really revolved around the satellite receiver because I live in a townhouse. Even though I own it, I was hesitant to put the satellite dish on common land. I would have anyway had not AT&T U-Verse offered me a good deal. I was done with Cox. It is likely I will request your service later either when my promotion expires or I am not happy with the final deal.

We have been customers now off and on for 15 years. For the past couple years we have prepaid our bill for the year. This year because of all of the discounts falling off at different times we were only able to prepay till November. That's the first beef I have, I'm so tired of not knowing what my bill is going to be month to month because of stupid discounts. So anyway we have called in multiple times to try and get our bill down because as of today we have gone up 4.00. So my husband called and the gal first told my husband that she can get us the ultimate package with HD for 68.00.

Installation - ** came in and did a wonderful job.

Everyone I have spoken with has been extremely willing to help me with questions and concerns. DirecTV recommended the right plan for me without trying to force me to buy something I didn't need! They were a breath of fresh air compared to other TV companies.

I was notified by HOA that new rules were in effect for the community and it was now a requirement to have the satellites removed. I called and spoke with reps and supervisors and they refused to work with me on the early termination fee which was 20.00 for every month not completed for the contract. Horrible way to treat their customer considering the situation was uncontrollable.

I am very satisfied with my experience with DirecTV. The experience was pleasant from the initial sale to the final installation. So far I am very impressed with the level of professionalism displayed by all of their employees that I have dealt with. That is impressive considering how large they are.

I'm very satisfied with my installation.

Did a great job.

Everything went well and we are already set up with everything. Still getting used to the new channels and TV controller, but will call if any problems.

I'm happy with my service.

So far, very satisfied with my experience.

I talked to a guy to set up my service and gave me a great price for what I wanted. I don't like people get charged if they decide they don't want the movie channels before the three months is up. I called to inform they can't hook up the dish to the apartment and ** from El Paso, TX was amazing. This guy was so nice and made this Veteran very thankful there are people like him helping others. Thanks!

Unbeatable customer service. The representative that first took my initial call on becoming a DirecTV customer went up and beyond in getting me the best deal. The representative I called to get my referral discount did so without a problem.

Very happy with my service.

Signing up was easy and pleasant.

I have been a customer for over 4 years in different locations of Chicago. I discontinued our service with DirecTV due to a recent home purchase. I am finally ready to get my service back on. Over all I have had good experiences and would recommend your service to my friends and family.