DIRECTV Reviews

The last time I had directv, they gave me a tough time crediting my acc. even when I had verified receipts, and return cards showing proper return! Took directv 3 months to credit me, in the process trying to wreck my credit saying did not get equipment! Will never have dishonest co again!

I lived with my ex-husband for a couple of months along with 3 other roommates and paid the Directv bill one month as part of my rent. Directv kept my information without my knowledge! A couple months later, I moved out and am living with my daughter. He left Directv because the service was SOOO bad and went to Comcast which was light years better! Directv charged him a huge early termination fee and took $515 out of MY bank account without authorization for HIS bill and HIS account which I did not sign and wasn't a part of his account in any way! They won't give me my money back - they said my debit card is still attached to his address as I still get my mail there. Why is this Directv's business? It's not my account and they have NO right to take money from my bank acct. for his bill without authorization - PERIOD!!! We have both called to ask for my money back all the way to the President's office and they have declined. THIS COMPANY HAS NO ETHICS WHATSOEVER AND HORRIBLE SERVICE -STAY AWAY!!

I have had several times because service is interrupted. Most recently over Thanksgiving. The technician could not come out until after the holiday and now the service is out again and Direct wants to send someone after Christmas to restore service.

I have had DirecTV for 19 months and cannot wait until my 2 years is up. Horrible equipment. My genie HD DVR has been replaced twice and am now waiting on the third one. It is constantly losing communication with the dish. All cabling, components and connections have been replaced....twice. The client receiver constantly loses connection to the DVR. DVR won't hold WiFi connection for more than a few days. Horrible experience.

The Sunday paper advertised what appeared to be a fairly good deal... I guess.... Anyway, I called and the conversations was so fast... So confusing.. The rep said if you qualify for this "special deal" you get this or that... bla..bla.. bla.. Literally it was a blur.. (I have outstanding credit) because I am not a sucker.. I thanked him for his time and said I was not ready to make a decision today, then he pressured me a little, saying, "Well what don't you understand.." I wanted to say, "Our conversation is filled with so many maybes, ifs, but I just said I need to think it over." Read this blog, thankfully! And am super glad I listened to my gut!!!! Don't do business with this company!!! They purposely confuse you to the point your head hurts!!!

DirecTV has an internal problem with syncing the voice and lips. They know they have this problem and are making excuses instead of fixing the problem. If they do not fix it I will be forced to cancel my contract and move to another service. I am sure many other people are having the same problem.

Worst company ever. I've had so many issues with directv from billing problems to services. Never the same bill - always higher every month. Over charging for equipment that I never used or had. Their satellite always has issues. Most of their employees are rude, do not like helping their customers. They will trick you into signing a contract once you're out of contract. This company is the worst company that I ever had and I had most of the providers. Trust me don't use Directv. You will regret it.

I called on three different occasions with three different individuals, supervisors from both Verizon and DirecTV with bundling and got different stories every time. New promises and then the "Sorry, there is nothing we can do." I was promised that after my service was transferred to my partner's name that I would no longer see charges on my Verizon account, other than prorated charges from 10/25 - 10/29/14 since of course since bills are generated long before they are due, the bill had been generated before 10/25. However, I was once again reassured that on this month's bill which I just received this morning, I would not see those charges from 10/25 - November something, and that my spouse would be getting paper billing. Well, no such result and after spending another 30 minutes on the phone with Eva, a billing supervisor, she has the nerve to tell me of course, there is nothing they can do!

DirecTV calls existing customers every month and tells them that they are being "upgraded" for being such a valuable customer. The details of this upgrade always end up with the customer subscribing to more channels for more money. DirecTV DOES NOT ask for permission to add these services in the call. If the sales rep reaches the end of his script, without ever asking you for permission, they automatically charge you and assume permission.

Placed $200 deposit when I connected with directv for the HD receiver as I arrived from overseas and had nil credit history. Signed up over the phone and was never told that money would not be returned, only held as against the HD receiver. Well after my bill went from $90 month to $184 month with NFL package $40 that I never ordered, I chose to disconnect with $80 fee. When I contacted these thieves they stated that I could get a $5 credit if I rejoined but would not see my $200 placed upfront. So I guess I will hold the HD receiver until I get my rightful $200 back that I was never advised they would steal from me. Happily going to DISH today and will NEVER return to Directv. Overpriced and an attitude.

I called and was going to change from Dish to Direct. I was given the pricing and everything and was satisfied till it came to the installation. The guy came and told me I would have to have satellite on house. I said, "no I do not prefer that on my nice home." Well it will be $75 to install a pole....even though there was a pole there for years ago that both companies have used. He couldn't use that the satellite needed to be up on something. Well to be honest I dislike both Dish and Direct. You get these promotional fixes and then your bill is different. That's why I was changing. Then you try to get a better service and this is what happens. What happened in this world where businesses want your business and you are satisfied?? That's why you get those great deals so they can stick you later.....TV and phone its all the same.

It seems a little extreme to have to wait a full week for servicing which is probably a problem with their equipment...

Beware, if you are getting divorced or are, be prepared to be screwed over by this company! You would think in the 21st century of technology they would have a way of dealing with situations like divorce and dealing with DVR data. I had to change my account from my husband to me. His account, that I still use, had to be closed. But when opening my new account there was a credit check and scheduled new service. I mistakenly thought I was done, but tonight I received a call where I had to send them my divorce decree, and deal with the account closure folks where my questions couldn't be answered and I was almost accused of committing fraud, because like an idiot I had questions I wanted a technical person to answer.

We sold our home, and closed account (though DirecTv says we "suspended" acct--false) in May 2014. Now, in Dec. 2014, received forwarded bill for over $200. Spoke with agent and DirecTv agreed to take charges off but direcTv insists old account was only put on "suspension", and now DirecTv is charging us for "equipment" return. Our account was specifically directed to be "closed" in May 2014. DirecTv made error on their own, of thinking account was a "suspension". Had many issues with billing, service, signal loss over many years of being long standing, good customers. Now, they do not want to take responsibility for, another, of their errors. Help? Anyone?

DirecTV is cheap until you reach your 1 year anniversary. That is the time they double your rates. I was never made aware that my rates were only good for 1 year even though I agreed to a 2 year contract. Pretty horrible business to lock someone in for 2 years but only guarantee the rates for 1 year. When speaking to the customer service rep she was useless and could only offer me 20 dollars off (still 20 dollars more than what I was paying) and was going to decrease the amount channels. Also it goes without saying that when it is windy or storming we lost service. Overall poor business. Oh and now I have to pay for an early termination fee. NEVER AGAIN!!!!!

April of 2013 we got Directv and for the first year everything was fine. Then the 2nd year our bill went up by $40. We knew the bill would go up but according to the flyer we got it would have been gone up only $10, we thought ok that is not so bad. Well we did not keep the flyer not realizing that DirecTV were liars. When we called to find out why the bill went up by $40 instead of ten, we were given so many different stories and explanations. We would hang up and call back and each time the story was different and ironically every time we called back the rep had no notes that we had ever called. We have been fighting with them trying to get what we were promised but to no avail. I have now decided to go back to cable and for $10 more than what DirecTV is charging me now I can have cable, internet and home phone and they are willing to pay my early termination fee. GOOD RIDDANCE DirecTV, this is one family you will no longer lie to or rip off.

The most nasty people I have dealt with in a while. Why do they have the monopoly they have. Their attitude is "what are you going to do about it?" They know they hold the cards. I'm not going to let this go. I have recommended DirecTV to my friends, not going to happen in the future. This is my final email. You are a company that is going down. You are apparently too big to care. I have filed a complaint with the PUC and BBC. I know you don't care. Pretty obvious. Bye Bye.

NFL Sunday Ticket was added to my account without my request. Due to auto bill I was not aware of this for a couple months. When I became aware of it and requested it be removed and credited (my wife and I are not sports fans), I was told this could not be done. I finally after 45 mins of waits and talking with 3 people got their "concession" to remove it, but no credit for past months. I got some really snotty people telling me about how this was my fault for not watching my bill more closely. I have closed my DirecTV account due to what I consider to be immoral and unethical behavior and would encourage no one to do business with these people. Worst customer service I have ever encountered.

My ex-husband had DirecTV and he doesn't live here anymore. I had Comcast so he puts the bill in my name, which is a different name then since I took over the house cause he just left, I rented it out to other people and I only have Comcast. So he figure he can get out of his bill and cancellation fee by putting it in my name without telling me. And we are divorced too, so now I have his big fee of $607.00 and it’s in my name and I don't have DirecTV.

I've had DirecTV and Dish Network - Both require you to Pay extra monthly fees per TV for a HD signal. We have 4 TVs and it's anywhere from $30 to $40 extra per month to have a separate HD box on each TV, otherwise your signal will come in Standard 4:3 low quality picture. OK, EVERY channel now broadcasts in 16:9 HD, period. So satellite providers receive the signal in HD, convert it to Standard Def, then make you pay an extra fee, to reconvert it back to HD. That is wrong, but they have you by the ying yang and they know it.

I signed up for DirecTV and wanted to sign up for internet as well. I set up the TV and then was sent to another person for the internet. No one mentioned that I was going to a DIFFERENT COMPANY. I set up the internet and set up an installation date. I received a phone message this morning thanking me for purchasing EXEDE Internet. I had never heard of EXEDE and then learned that I would need TWO satellite dishes, not the one that I thought I was getting for DirecTV television and internet. I spent over a half hour on the phone setting up the account and no one mentioned that I was dealing with Exede. I think this is highly unethical and unprofessional and it caused me to cancel both services as the whole account set up was very strange and I DO NOT TRUST either Direct or Exede.

The directv guys came to do a installation on the apartment next to me. They dumped the garbage on my balcony and didn't clean after themselves! I called today to complain and the guy said since I'm not a customer they will not send out someone to pick up their mess. I'm not your cleaning lady, so can you please tell your workers to clean after themselves!!! Also can you please send someone to clean your employees mess... I'm not your maid and do not appreciate this whatsoever! Also the worker invited himself into my balcony to ask me questions, which I also do not appreciate! Does he realize I have a door that he could knock on to ask me something, instead of just walking into my balcony. I hope you understand as I'm pretty sure you would be annoyed if someone just walks into your balcony uninvited and then leaves trash.

We got a contract for one year with DirecTV. We did good for the first couple of months we had to use our debit card to start the contract. I never agreed to anyone using my card at any time without my authorization!! The bill jumped up so a month and a half we had to break our contract. Now mind you we NEVER PAID DIRECTV. We paid AT&T U-Verse. They sent me a bill for $357.00. I wasn't paying attention to my account and I checked it as I often do and I found they had fraudulent took the money out of our account. That was all we had for Dec. Seeing how we are on disability it killed us.

DirecTV is a HORRIBLE Co!! They started my installation on Dec. 5th seven hours late with no call... He didn't even get 1/2 of install done. He (Kenny **) who LIED to DirecTV twice in my situation by sending the home office a message that he was at my home installing at 4. And sent the same message again at 5:00 and didn't get here until after dark. He said he completed his job and when I checked my TVs one side of the house did not have service. He said “Oh I didn't run the satellite cable from the dish to there.” He promised to return. He did not.

I have been with DirecTV for 4 years and was swayed to try ATT Uverse, the sister company. I wanted a bundle with internet and TV, just one bill. I tried Uverse for 3 weeks all the while never cancelling my DTV. I finally decided that I would just stick with DTV and cancel with ATT before 30 days. HA HA! I got billed $203 from ATT and $99 from DTV. I was told that if I came back to DTV my bill would be a bundle of $132, well my next bill is $144 for TV only and $70 for internet from ATT, that's $214. There are 2 separate bills!!! When speaking with the customer care manager he totally argued me down about my bill. I was quoted a monthly charge of $80 for TV and $50 for internet. I have been had and looking for a new cable company! NOT RIGHT NOT FAIR!

First got DirecTV at a rental home where I lived with other people. When we moved from there, we had to briefly place our account into suspension thanks to a dishonest roommate. We had to find a place quickly and the only place open did not permit us to install a dish. We asked DirecTV if we needed to bring the dish with us. They said no, to leave it behind and when we reactivated our service a tech would install a new dish. When we were able to move again, we learned that we had to go get the old dish, unmount it from the roof of a two story house, and bring it back to our new residence 30 miles away before our service could be reactivated. Well, like fools, we did. Serviceman showed up five hours after the scheduled time. My husband decided on the spot to go ahead and upgrade to a DVR receiver. So they took the old receiver from 2012 and installed a new one. Well, my roommate had a cat that got behind our TV while I was gone and it unplugged the receiver. I asked roomies if there was anything unplugged and they said no. Fault on our end, not DirecTV.

We have been customers for 15 years. We switched to get Genie. They promised us the Genie and 4 clients plus a free trial of HBO and CinemaX. Before the installer left they claimed we had only agreed to 3 clients and raised bill $6.00. 25 minutes after the installer left the service quit. No picture no sound nothing. But just before that we called back and said we didn't get HBO. They said, “$12 more please?” even for free trial. Then installer had my husband crawling behind things, in closets and under the house changing wires. He said he would be back and never showed up. We contacted him the next day and he just ignored us. So now we have to call back and do battle with them. No way to treat a 15-year customer.

I've had nothing but problems with DirecTV since we signed up. Today I have a satellite issue on a few channels and not all of them and I called to see what may be going on. The lady on the phone didn't even really attempt to look into it and said she would have to send a tech. Fine but Wednesday!!! Come on! The reason I am calling today is because I am watching today! This is the worse company I have dealt with ever! Sorry to the lady in Mississippi who "attempted" to help me but you lost a customer for life!

Been with them since 2011, changed my credit card info and they did a mess in my account.. Also they don't give time for promise payment or payment plan.... Really bad customer service!!!!!

HORRIBLE! HORRIBLE! HORRIBLE! Spoke with Raul, Izzy and Rubin from customer service to start up Direct TV at my home. All three gave ALL different quotes on prices for 6 units to be installed on all 6 TVs in home. I repeatedly mentioned I have a 5 bedroom home with TVs in each plus my family room that makes TV number 6. Both Rubin and Raul kept telling me I only have and need 5 receivers for all my TVs. How many times do I need to say I have 6 (six) TVs that I need to be able to watch TV on. Their solution... have no TV in your youngest child's room. Are you serious? That is your answer? Seems like no one at Direct TV can do math (5+1=6). So the agreement and solution was 4 came with with the bundle, I ordered a 5th unit and a 6th unit. I paid $107.02 for unit #5 and Rubin gave me a credit on my bill of $100 to pay for unit #6.

When I signed up with DirecTV 11/13 I was told I would receive 3 months of premium channels and NFL package for the remainder of the season. All I would need to do if I did not wish to receive these "special offers'' is call and cancel them. I advised the salesman at that time I do not want any of the offers if I had to call and cancel. If that was a problem I would not sign up with DirecTV. I was assured everything would be removed at my request. I set up the account to be automatically paid every month so I would not have to deal with it. My wife look at our bank account in Sept. 2014. She noticed the payment was much higher than the $84 regular bill, $132. So we went back over other months and found 2 months of $120 as well. Contacting DirecTV I was told I have the NFL package and did not cancel it. Also I received notice on the July statement (email) I would need to cancel if I no longer wanted it and I would be charged for another 2 months! I DID NOT HAVE IT ON MY ACCOUNT FROM DAY 1! They just arbitrarily put it back on my account. So I canceled the subscription and was charged $200 for early cancellation.

Their company advertises a promotion of $19.99 per month with a free DVR that cores up to 4 rooms. When I called to get the exact price, they told me there was a fee of $15 per room and the monthly fee would be $52.99. This is horrible advertising and I feel they are hiding their actual fees. I would never change to them or suggest anyone to do so, we have had dish network for years and will stay with them!

I switched from Time Warner to Directv because Time Warner had terrible customer service. I have had Directv for about 6 months and occasionally a rain storm would make it so we received no signal. I thought it was no big deal until winter hit and it started snowing. The snow covered the dish and we got no signal. I called to ask what could be done and they suggested me brushing the snow off the dish. I explained that it was on a roof covered in snow and that would not be safe for me to do. They said as soon as the snow melts it would regain service. I do not feel this is acceptable being that I live in the snowiest area of the country, and snow falls for 4 months out of the year. They made no mention of this when I switched. They offered only one solution, and that is that I call every time that I don't get service so that they can deduct that time off the monthly bill. I found this to be unacceptable and inconvenient. I expected only the service that I paid for. They told me it would cost $480.00 to get out of my contract early. I will never recommend anyone get Directv as this is unethical business practice. They did not uphold the contract for the service they sold me.

The sale person came to my house, told me that I would not have to pay $6 per month for the first tv but for each addition TV I would. So I had the Directv sales person write this on the contract. Someone phones me from directv a month later to ask me why I'm not paying for this insurance on the equipment as I will be charged 85 dollars/hour if I need a repair. I said I did not know anything about this as the sales person did not inform about this. Evidently there is no warranty on the repair work to replace or repair their equipment. So then she informs me that I am paying 6 dollars per month for the one tv that was I supposed to be getting for free. I then said “if that is the case, I will cancel the contract as the sales person wrote on the contract that the cancellation fee was a one time fee of 20 dollars.” I was then informed that the cancellation fee was 20 dollars per month. By this time the Directv agent was getting more and more rude. I then stated I had a signed contracted that specifically spelled these terms in writing. The Directv agent then told me that the contract did not matter, only company policy does and no matter what the contract said.

We disconnected our services over two months ago. Out of nowhere they debit our account for $114.00. They said it was for unpaid PPV events in 2011. How are they able to automatically deduct money from your account on services they say are unpaid from 3 1/2 years ago? We are honest people and have always paid our bills on time. We never carried a past due invoice with them, so I find it hard to believe we didn't pay these charges. They refuse to send us the bills from that months without having to send in a written request. It ridiculous how unhelpful and dishonest Direct TV is.

People need to do their homework before making any financial decision. Direct TV is great. I was with cable for over 20 years. Costs and service were being down graded at every turn. After much research my choice was the best choice, to go with Direct TV. The service, over all aspects, are exceptional. Again, do your homework and compare and choose what is right for you. People who have had "surprises," have to be blamed for not educating themselves. I would recommend Direct TV.

Well it’s 12/11/14. Have had direcTV for a little over 2 months now. We've had minor problems that was taken care of by phone up till now... We have 3 TV’s, one in living room, and two others, one in master BR, and one in another BR. Well Thursday the TV’s in the two BR's weren't working, so I called DTV. They said it would be Tuesday before they could get anyone to look at it. Well Tuesday the tech showed up, worked on the system 2 1/2 hrs and fixed the problem. Now we have the wireless system and he said it wasn't hooked up right when it was installed. Well I called DTV, all they offered for inconvenience was the 5 days we were without TV in the BR's. Plus they were very rude, but wasn't surprised when they said they were based in Louisiana!

My son was living at an apartment while in college. A roommate broke the lease on him and moved out closing the DirecTV account. Although there was nothing changed on the account except the name, my son was not allowed to continue the contract therefore being forced to agree to a contract for 2 years even though he would be in the apartment only another 5 months while he finished school. Now DirecTV is charging a recent college graduate with no job a $380 cancellation fee. We'd happily pay the few months of the 2 years that would have been left on the original 2-year contract, but they won't hear of that. They would give no more than $100 off. So to avoid credit damage we've got to pay the bill. What a racket!

I canceled DirecTV after my 2-year contract. By the time the contract was over I couldn't wait to rid of them, they are terrible! I was constantly calling because my bill always changed and I got overcharged constantly. I received a bill a month after cancelling and returning my equipment promptly and they just sent me a bill for 3 movies I supposedly ordered in 2012 and are charging me for them in 2014. Two of the movies are the same exact movies. I called and after going nowhere with the first employee who said there was nothing he could do about it and asked to speak to a supervisor. Ten minutes later the supervisor comes on explains to me that I must have ordered it by remote (mind you I had no internet access in 2012 so that would be impossible) - keeps giving me a roundabout and I told him it was impossible for me to have ordered a movie by remote when I called every time I ordered.

They forced $600.00 through my bank account and made it negative AFTER we told them to remove themselves from authorization to our account. We returned the equipment and that brought it down to $300.00. They did not want to work it out in small monthly payments. So not only did we have to pay for the DirecTV charge, we also had to pay for the bank fees that come along with bouncing an account. The manager and supervisor were very unprofessional and of no help... considering they found the situation comical, no negotiations were allowed whatsoever. We were more than willing to pay it just not all at once! It took weeks to pay off! And as a result it took money away from bills which may potentially leave me and my family without electricity for the wintery month of December 2014, thanks to their careless, selfish, and greedy actions. I'm hoping to find a new job as I have just lost mine. I DO NOT RECOMMEND DIRECTV TO ANYONE! STAY FAR, FAR AWAY!!!

NFL Sunday Ticket renewal - Got this service which I didn't want when I signed up for DirecTV. On July's bill, I had in fine print on my e-bill, a statement stating I had to letting them know I didn't want this service by some date in the future. Additionally, I was being sent e-mails saying if I wanted NFL Sunday Ticket I needed to sign up for it. I found out 2 weeks ago I have been being charged for NFL Sunday Ticket; as various service were being removed from my account for the past year I didn't think about the fact that one of these services would add to my bill. Even though I did not authorized this addition to my statement it has been and DirecTV has stated I am responsible for this charge. I have since stopped this service because Directv continues to charge me for a service I never wanted and have been forced to paid this causing me to delete the contract!!!!!!

LIARS, LIARS, LIARS and LIARS. I don't know why they make their employees lie like that just to get new customers. They called me yesterday and I was with one of the reps on the phone. He told me the prices and the services that I will get and that was the price for the Ultimate pack and GENIE services for 4 rooms and one hd receiver. I asked the guy about 10 times before saying yes if this was the price with the GENIE for sure and he said YES every time, so I said yes because it was a good deal. When I called to confirm my install, the girl I talked to said yes you are having 5 hd receivers installed today.

Games blacked out on my motor coach - has happened twice. Have service in my home in Florida with 2 boxes, and 2 boxes in my motor coach here in New Jersey. I was assured I would get my specific game Philadelphia Eagles, 60 miles from where I am at in NJ. I was told by your rep, a 4 year employee because my account is in Florida I would not be blacked out in New Jersey. Twice the games came on then blacked out after a quarter. Game was on local Fox affiliate but when traveling in a motor home you do not get local channels without applying with DirecTV and a menagerie of paper work that makes it impossible. I have been with DirecTV since they started in Las Vegas in the nineties which they also have wrong and has me since 2003. I am hugely disappointed. So much time wasted with techs who do not understand the problem. Apparently no one does at DirecTV.

I was Scammed by DirecTV. DirecTV said my bill was 90.89 for a bundle package cable phone and internet. Got my first bill from DirecTV, it was only 46.00 and then I got a separate bill from phone and internet service and it was 250.10. When I call DirecTV I asked “Why am I receiving a separate bill when it was suppose to be bundled and why was this bill 46 and 250, when I was quoted 90.89 for the bundle package?” I was told it would be bundled after a year. Then I asked about 150 visa card, that too was a scam! They have no idea what I was talking about! Now I have to pay 175 all total a month and I am on a fixed income. Nothing is bundled!

I called to sign up for services on 12/2/14 with The Bid Deal flyer received in my paper. Was advised that I would be receiving over 225 channels including 11 movie channels, local channels included and FREE HBO, SHOWTIME AND CINEMAX FOR 3 MONTHS. I made several calls to inquire about this because the service of those channels are not coming through and each time I was hung up on during the apparent transferring of the call. Called back today and was able to speak with a young lady that tried her best to add the channels which I was promised and she was unsuccessful. ALSO, I have a bill that's due on 12/18/14 (only 15 days after installation) and at the time of signing up, I was told I would not receive a bill until the first month of service. ALSO, I WAS ENROLLED IN AUTO PAY WITHOUT MY CONSENT!!!! I inquired about disconnection of this service and was told I would have to pay for two years!!!

Had problems with my cable not working; blue screens, etc. Called DirecTV, was told, "We will send another receiver." Tried that, still blue screens. Called back again, this time was told to "jiggle the wires", did everything the rep told me, still blue screens. Was transferred yet again to another rep. I begged to get an actual person to come see what the problem was. Could not get a visit scheduled. I was told, "We will call you", they never did. Called back repeatedly to get a technician to see what the problem is. Was then told, "It is your TV, it is not the cable box." Stated cable in other rooms was just fine, I just needed a TECHNICIAN TO SEE WHAT THE PROBLEM was. Still no cable, still no technician. I HATE THIS COMPANY. Customers are treated like crap.

Due to a family tragedy, we moved early August 2014. I requested recovery kits for our receivers in August. I made the round trip several times to our previous address in part to get the recovery kits and return our equipment. Meanwhile, we are continuing to receive bills for service even after we moved. I made several calls regarding the bills and the recovery kits and I was told we could not get charges removed or an accurate bill until we returned the equipment. So about early October, I requested the recovery kits be sent to our new address so I would not have to make the 7-hour round trip to try to get the boxes (kits). When the recovery kit arrived at our new address, it would only hold 1 receiver, even though I had made it clear we had 2 receivers to return. I made additional calls and sent emails asking for an additional box so we could return both receivers. We still have never received the second one.

I have just received a letter from National Consumer Telecom & Utilities Exchange stating that I have received a negative report on my credit. I have had to call DirecTV numerous times because I have been receiving bills from them for the past 6 to 8 months and I have not had DirecTV since January 17th this year. I have called and paid $224 just to get them to stop since I was trying to buy a house, I didn't want this to go on my credit which they assured me it would. After I paid them in March, I started receiving bills again. I called and ask why I was getting bills when I didn't have DirecTV any longer and no one could tell me. In fact one day the representative kept me on the phone for 45 minutes then came back on and said she couldn't help me.

I set up DirecTV at Sam's Club and got an awesome deal. Cool, too bad they got my e-mail wrong so I never got my billing statement so that I was threatened service interruption and had to pay a late fee. So because of this I tried to set up Auto Bill pay. Too bad DirecTV makes it complicated and that you have to confirm multiple times via e-mail and website. Unknowingly it failed, so once again I got threatened service interruption and slapped with more late fees. By the third month I FINALLY got Auto Bill pay enrolled. WHAT THEY FAIL TO MENTION: It takes about EIGHT WEEKS (over a MONTH) for it to start - so AGAIN. I got threatened service interruption, late fees and a pile of TWO months of billing that I didn't know about. When I talked to customer service about how it was deception she basically agreed and told me to get over it. So when doing auto bill pay, REMEMBER THAT YOU HAVE TO MANUALLY PAY FOR ANOTHER MONTH.

My mother who is 64 years old called to have service turned on. They lied to her about which packages were available. Then our first bill came. There was an additional $20 in charges which DirecTV could not explain to me. The next month when my bill was $40 over, they again lied and told me I was rude and tried telling it was because upgraded my package which was an extra $20 a month plus there was an $8 service fee. I can do math, 20 + 8 does not equal 40. They again could not give me an answer and told me I was rude. When I tried to cancel their service they told me I would have to pay them $500 the day they came to disconnect the service. They are also trying to say I signed a two-year contract when in fact I have 12 month contract. Guess who is not paying their bill until they disconnect my service?! HORRIBLE COMPANY, RUDE PEOPLE. DO NOT USE THEIR SERVICE. THEY ARE A SCAM!!!

Operator & I agreed to payment & service was interrupted. I called about it & operator said there was no info as to what I stated. I asked if all calls were recorded & they said yes. I asked them to go back & listen to it. They said that would take a long time. We got into a heated discussion & I asked why would a 12 yr customer tell a lie & why would you chance losing a customer over this. I finally hung up but called back later & reinstated service. GRRR!

You wouldn't think that you needed to worry about a major company being unethical by changing the terms of an agreed upon contract after the customer has signed. This is exactly what DirecTV did to my father. He bought a new 65" HD TV so now he had to upgrade his DirecTV service to include HD programming. I contacted DirecTV on his behalf to inquire as to how much it would cost him to get out of his agreement a few months early. My father's intent was to get out and go with Dish Network because they offered a half price package for 12 months, a free upgrade to a top HD DVR, and FREE HD programming for life. DirecTV, in an attempt to keep my father as their customer, offered a plan that he was willing to go with, a free upgrade to an HD DVR, free HD for 24 months. Once the tech set up the new HD dish, he was informed it would be only 12 months HD programming with, only, a free upgrade to a basic HD receiver. My calling and trying to correct their mistake was only met with "There must have been some confusion when you made the agreement" (paraphrased). Point - STAY AWAY FROM DIRECTV AND THEIR DISHONEST PRACTICES!

I placed an order online for a paid show and when looking at my bill afterwards I seen there were 3 charges for the same show. When calling DirecTV to find out why I am being billed 3 times, I was told that 2 of the charges were from 2012 that did not hit my bill at the time. I found this hard to believe that their system did not notice this until now, and asked for them to send me copies of my bills from 2012 to show that I was not charged at the time, but the CSR told me she could not pull records that far back, and that she was not lying. So I am just to sit back and take her word that we did not pay in 2012 and pay now. People may complain about Comcast, but I have never had bad service from Comcast, much less billed twice for the same item and told just to take their word!

I have been a Customer with Directv for 20+ years. My equipment has been upgraded maybe twice. I contacted them today to share concern over 2 of the 3 receivers as they get very hot and the power lights no longer work so even when I think I've turned them off, they aren't off and often find this out if I get up in the middle of the night (not to mention they are antiquated and I cannot program my new TVs to them- not a big deal though)... I inquired about replacement and was told YES the units are obsolete and they are "weeding them out" and that I AM eligible for their new equipment "Genie's" all for "FREE"- the caveat $10 per unit service. I already pay $89 per month for the limited TV programs I get... that's not my point. I simply ask if they could send someone out to check the 2 receivers just to assure me they are OK. No they can not, will not. If/When some code pops up on my TV that is supposed to indicate the receivers are "hot" they can then address my concern. They will not accept me telling them the units are hot. I relayed that I live in a custom all wood frame home, pine floors, pine furniture and I think it would behoove them to just send someone out... Nope, Nada, Not gonna.

In May of 2013 we signed up for Direct TV. We cancelled the free programs after a time, when they would start charging for them. We have auto bill pay. So, in December 2014 we had seen on a paper bill that we had been charged for NFL Sunday Ticket. For 6 months at $40 a month. $240 is what they owe us. They are charging us $80 to disconnect. No one would help us and their customer service manager, Melissa, was extremely rude and constantly talked over me and never acknowledged anything I said. Or heard me because she was constantly repeating herself and was highly ineffectual as a manager should be. I told her we would file a complaint with Attorney General Roy Cooper. They hung up on me.

Direct TV never takes care of their customers. Big rip off. Dishnet is the way to go. Direct TV is a ** UP WAITING TO HAPPEN. You want good service? Get Dishnet. This week in Louisiana 5 towns with 200 or more subscribers will be cancelling their contracts as well as 38 other states due to the non-commitment from Direct TV. They lie and rip you off every time they can.

My current problem I have been facing with DirecTV is the stupid NFL package. Called back in September to have it removed and it showed up again on my bill in October so called again - was suppose to be credited. So my bill comes for November and it's still there with no credit. Called them trying to resolve it and they said I had to call CenturyLink, whom I'm bundled with. They seem to pass the blame and now after spending hours on the phone with DirecTV I have to call CenturyLink and deal with them. I just want a credit for my account. Is that too much to ask!

I received a final bill when I had not requested closing my account. After they went paperless, I didn't receive a bill for three months. When I did, I found out I was being charged for the NFL ticket when I hadn't ordered it. I was informed I would receive a credit after 3 hours on the phone with customer service. I received a new bill, again being charged for the NFL ticket. Spoke with DirecTV and they informed me it could take three billing cycles for the credits to appear with CenturyLink that I still had to pay the full bill amount until it was. I don't pay for nothing I don't have. Called Comcast and got the same package for a $100+ less. I'm through with Direct. I even gave my phone number because they kept transferring me all over the system but when call was lost, they never called back.

My wife had a seizure yesterday evening so we spent the evening at the hospital. She is OK. We was watching TV on the Satellite. My wife change the channel to a off the air channel. Due to bad weather, we could not get it. My wife pushed the guide and then she pushed the channel button several times. The lights on the Satellite box started blinking like a strobe light. She started to complain it was bothering her. She sat there for a minute, then started screaming "stop it, stop it". She stood up and started trying to grab the air yelling stop it again. I yelled "you're having a seizure, sit down" and she did and went into the seizure. I put the foot rest up on the chair so she would not slide out and called 911.

Got a call from a new internet provider to sell me on a package for high speed internet, DirecTV, and Phone for one price. The internet speed was horrible. I canceled and DirecTV billed me a $700 cancellation charge. I was never told I was entering into a contract nor did I sign anything. I will be a Dish Network customer for life!!! ** Now every time I go to Sams Club and see a DirecTV sales guy stop me I let them know what I think of their employer.

This morning I checked my bank account and couldn't believe it when I saw that $211.95 had been taken out by DirecTv. I don't have DirecTv!! Calling DirecTv 3 times, my bank twice and Centurylink I still have no answers as to why they took this money. I live on my widow’s benefits and can't afford this kind of robbery. Now I won't have money for Christmas either.

This company is unbelievable!!! In May of 2013, they took $21.47 out of my checking account for the initial sign up fee when I was going to have DirecTV installed. When I contacted Dish to unsubscribe I was told that I had 2 more months left on my contract. I let DirecTV now that I wouldn't be able to sign up with them and they kept my $21.47 instead of refunding it. It is now November 2014 and after many, many, many calls to DirecTV, I still have not received my $21.47! In October 2014 I was promised the refund would be back in my account within 15 days. Yesterday I was told the refund had been put back into my account in May 2014. They gave me a tracking number for my bank and as I suspected, there was NEVER a credit to my account from DirecTV. I WILL NOT let them get away with this, as I am prepared to contact an attorney as well as the BBB! I have had DirecTV in the past, but I will never, ever, ever, ever subscribe to them again...even if they offered it to me for free!!

They installed my Dish, was getting frozen picture on TV. They told me the dish got to be moved. If bad service happens again then the dish got to moved again. Didn't want all them holes on my roof so cancelled.

TERRIBLE CUSTOMER SERVICE!!! I ordered two receivers but cancelled the order. The bill still showed up on my account. I called DirecTV and spent forty-five minutes being transferred around various departments till I talked to a billing "supervisor" who told me I needed to call the technician to cancel the order. I told her that I had already talked to the technician and he had already cancelled the order weeks ago! She said I need to call him and there I was, after wasting close to an hour of my time, back where I started.

I signed up with Directv and came with HBO, ShowTime, Movie Channel etc. free for 3 months and the NFL package. You must call in to cancel otherwise Direct automatic starts charging for the packages if you do not call to cancel. I called in to cancel all the free programming and this included NFL package. I was under the impression all was canceled. I happen to check on my bill and NFL was not canceled. So they started billing me 40$ for 6 months. I called back and told the agent I had canceled all free programming I was giving and I wanted NFL out of my billing. They said they could not take it off once the NFL season has started. I said no and I wanted to take it off my bill because I called in to cancel all free programming. They could not do anything.

After 2 1/2 years of service with Directv and way out of my agreement cancelled the service as I rented a property to my brother. My brother signed a new agreement with Costco Directv, everything was confirmed and we set an installation date. The day of the installation the tech arrived and told us he had to verify and confirm the install with Directv, he called in Directv and Directv informed us that an address which had Directv service could not be serviced in two years again and that I had to reconnect my service if my brother wanted service at that address. Never seen or read in their agreement such policy before, also does not make any sense, either way like most companies they are crooks. I'm just surprised they arbitrarily deny service to you in that way, I feel profiling and maybe because we are from Hispanic origin they decided to alienate us with no service.

I googled DirecTV and came to their "official" site. I called for pricing and telling the sales person I was with Verizon and didn't want to stay because their price keeps going up. I told them I wanted internet with the package and they said sure and that they had providers who contract with them other than Verizon. I was told for cable and internet the package would be $123 with tax and my bill would be on the 24th of every month. I was told DirecTV does not bill a month ahead of time like Verizon does.

We have been on auto pay with DirecTV for over 13 years (same boxes, same dish, same programming). We never received any introductory package because we bought our dish and receivers outright at Radio Shack. Last September, I started to see the commercials for free NFL Sunday Ticket to new subscribers. By the way, my family is predominantly Green Bay Packers fans, living in Texas, and we have never subscribed to Sunday Ticket before. So I called to see if they had any customer loyalty incentives, to which the customer service rep replied, "I believe we can give you Sunday ticket free for this season and premium movie channels at a discounted price for 3 months."

I was charged for not returning equipment after cancelling my DirecTV service. It took them more than a week to send me a return kit - as soon as I received it I returned the equipment. 2.5 weeks after I was billed and charged a non-return equipment fee. They haven't received it yet and according to the tracking number it was sent out but they haven't received it. My complain is that it is not my fault that it has not arrived. I sent it in as soon as received the return kit. DirecTV has the tracking number also and know that it was sent out on time but they still will not refund my money back.

I don't know what 95% of you people's problem with direct. The service, quality and price is worth it all. 95% of you just don't READ your contract and then get surprised when something weird happens with your bill. Just be glad y'all don't have dish. They say everything is cheaper but look at the receiver prices after price of the promo. Actually CALCULATE it yourself.

Constantly telling you one thing and doing something else, then denying that the original statements and conversation ever happened. Promised me things and a price and then made me record that I would enter another contract. Then the next day I called to verify price and didn't get what they discussed at the total monthly cost promised prior to recording. So I cancelled the upgrades and extra services the next day because of that fact. Never got them and didn't want them anymore after that deceitfulness. Now they want to hold me to the contract and canceled one day later. Now they say I got all the upgrades, no notes that it was removed or canceled. Total lying con artists. Their reps are taught to lie and not enter what they promise into their notes so there is no way for you to prove their previous conversations with you.

Just had bad experience with this company. I paid for three rooms of service over the phone. The installation guy arrives and tells me I only paid for two rooms. I contact customer service only to find out there will be additional fees. I cancelled the service Johnny on the spot. I felt it would be the start of a bad relationship.

My very negative recent experience with the dishonest and unhelpful folks at DirecTV: I don't watch a lot of TV, but I do like to keep up on football. I contacted DirecTV about getting a package installed. I informed them that the only thing I was interested in was getting the Pac12 network. I said I was not interested in any other services or deals, that was my only concern. I re-iterated this point multiple times throughout the process of purchasing the service and getting it installed and was told very clearly that yes, I was indeed getting the Pac12 network. I get home, turn it on; No pac12 network. In fact, it turns out that DirecTV is the ONLY cable providers that DO NOT have a contract with the Pac12 network, despite my being promised that it was being included in my package.

I think it is shameful that I am required to have HD before I can watch the high school football playoffs on the FSMW+ channel. I do not have to have HD to watch other sporting events broadcasted on this channel. Makes me want to change satellite provider.

I called to cancel services being that I was moving. Keep in mind I have lived at the same address for over four years and have always had DirecTV. With that being said my two-year contract was up 2 years ago. So when I called to cancel I was told I would receive boxes to return equipment, at which time I told customer service I paid for my receivers and after he looked he stated "Yes you did, but the cards are property of DirecTV." I said "Ok send me an envelope and you can have those back," and gave him new address. I still haven't received envelope a month later. In November I put money on my prepaid Visa and went shopping a few days later and my card was declined. Come to find out I had used this card before to make a one time payment and they kept it on file and took $422.69 off my card. Needless to say I called and had a few choice words, had to cancel my card and order a replacement and have to wait until payment post so I can dispute it!!?? DirecTV is a scam artist.

I moved to a new house and participated in the movers program. I set an appointment to have install at my new house. The guy shows ups and takes one look at the cables that were already there from the previous owners and says these will all have to be replaced. I thought ok, then replace them. He told me I had to have someone else rewire my whole house. I asked, can he just do the main tv. He said no. He left, he was there for a total of 3 mins. So I immediately call DirecTV and they say he should have done it. After going back and forth with them for half of the day I finally got the supervisor of the installer on the phone. Just when I thought I was going to get somewhere, as I was explaining what the installer said to me, he told me that I cannot talk about his tech like that and he hung up on me. That was a supervisor that hung up on me. I immediately called and canceled my subscription with DirecTV and went with Dish. Cheaper rates and way more professional.

Last year I switched from cable... got a good deal for 90 days. This so called "Genie" is something they include in this package... but can't get rid of after the 90 days (25.00/mo) whether you want it or not. In the first year my bill was jacked up 3 times @ $30 a pop. I was told there's no way to switch the equipment out, that's convenient! If it's not DirecTV jacking up your bill, it's CenturyLink... so you call and they bounce you back & forth blaming each other. This can take up to 1 hour or longer. I have been hung up on, put on hold or just left hanging. I understand why they have to run promos for new people but don't give us already paying customers a good deal. DirecTV puts you in this 2yr contract $220 if you want to leave. Speaks volumes about this company.

Had problems ever since I signed up. From poor install with wire everywhere to service that goes out every time it rains a little. Stay away from DirecTV. Crappy customer service. All they want is your money.

First, upon subscribing, I was told I was going to get a free pkg deal for the first 3 months. That never happened and they refused to deal with the matter; just said they were sorry. Now I learn that as I am moving, they won't take back the satellite dish--that's up to me. It is going to cost me $30 in dump fees, locating someone with a truck to haul it and the time to take it apart and get it to the transfer station. Glad I have another option where I am moving!!

I have been a DirecTV customer since April 2013. My receiver was not working properly so I called customer service. A new one was sent to me and in return I sent a receiver back. They received it. I have been billed 138.00 for a non-return fee. I've contacted customer service on several occasions to have that amount removed. After five calls to include speaking to a supervisor, the amount remains on my bill! My bill is automatic deduction. The only thing these people can tell me is that "eventually" that amount should fall off. What does eventually mean? One customer service rep even told me "I don't understand why you are so worried about it. When the amount falls off, if it's been deducted from your acct, it will show a credit on your bill of 138.00." Are you kidding me? This is their resolution to the problem??? I am extremely upset and very disappointed that I as a customer... who has never missed a payment or ever called prior to this issue has been treated so disrespectfully and made to feel like my business does not matter. I would have already cancelled service however; I'd have to pay a contract cancellation fee. What a joke! This is absolutely ridiculous! Way to go DirecTV.

I've had DirecTV for 4 years. I moved after having them for 2 years and had no contract any longer but still used their equipment and services. I continued using them in the new house and a technician came out to install DirecTV using the equipment we already had. There were no charges for installation. The technician told us we could get new & better equipment with the installation so we told him to go ahead and install it. I had numerous issues with my bill over the next few months in which they charged for more boxes than I had and other fees they weren't supposed to be charging. I disputed those and was refunded but had to watch my bill all the time for errors. We decided to cancel DirecTV because it was too expensive and I was tired of calling them about the bill errors all the time. We could get most of what we wanted to watch on Roku, Netflix and Amazon and much cheaper. We were paying about $110 for DirecTV for one genie DVR and 2 other boxes, in which you 'lease' their equipment forever and were paying for it 10 times over.

On 11/19/2014 our checking account was charged $119.64. This was not authorized or billed as a result of any transactions or services we received. Our billing is done through Verizon because of bundled services phone, cable and internet. Both my husband and I have contacted you to find out the reason for this charge and no one at DirecTV could find out why it was done. Found the charge on 11-20 - contacted DirectTV, filled out the form and by 11/24 they said "Sorry we can't find the payment with the information you provided". I provided everything they ask for EXCEPT for the cancelled check - hello this was an UNAUTHORIZED EFT - there IS NO CHECK IMAGE. And guess what? I have to start the process all over again. The BBB now has a record of my complaint. And instead of working I know have to deal with this crap. I'm dumping DirecTV and NEVER EVER EVER going back. They are thieves as far as I'm concerned.

I got all set up with DirecTV with a install date. The the next day they called me and said because of an old address that I lived at with my ex that I am not eligible to open an account until she pays her past due amount. Now mind you my name nor ss# was never on her bill. How can they hold me accountable for someone else's bills. Makes no sense at all. Do not do business with these crooks. I signed up for dish network instead. They were glad to have my business!!!!

We bundled with Direct TV and Century Link. From the beginning we had problems. I had to call Century Link several time. I am a 62 year old women who works as a lunch lady, and when I get home I am extremely tired and not wanting to talk to someone on the phone about being overcharged for a service. I was quoted one price and was charged another. As I said I had several conversations with them more days than I most definitely wanted to. I also had two conversations with Direct TV. When we would go to on demand to watch something it would tell us to watch later. So I cancelled both and am now being charged 435.00 early cancellation.

I waited all day on Friday for the tech to come and install our tv. He never showed and when we called to see what happened we were not even on the list so we rescheduled for Sunday (big mistake). The tech should have been there by 1:30. He showed up at 3:50. He was rude from the get go. My wife welcomed him (Chris) to our home and he did not even comprehend she was talking to him. He walked out to the deck and said he can't install the dish because of the angle of our deck. I told him we had dish 3 months ago and it worked no problem. He told me they have to use 4 foot poles now to ensure a 2 year guarantee. He did not even bother to check if the signal would work or not. How could he... he did not even bring any tools up with him and from what I seen, he did not even have a van. He came in a car so from what I can see, he (Chris) did not have any intention of installing a dish at our house.

When I first signed onto DirecTV I bought the football package. In July I called in to get some of the higher charges lowered that they had added. I told them under no circumstances did I want the football package cancelled. My husband is deaf and enjoys the football package. Well in September I called Directv to check on the package because when my husband tried to get a game it said he had to pay. When I called to check on the package I was assured we had the package deal. I said, "are you sure I would not be charged." She assured me that I would not that there was a glitch in the system and that it would be taken care of and I would not be charged. Well when I got my bill I was charged 300.00 for the football games my husband watched.

I initially signed a two year contract for $36.98 a month, basic. I spoke to a manager at that time, told him I was concerned as I was hearing that Dir. TV "sneaks up cost" - No, good for at least two years. Last January found my bill at $60.00 with add-ons I had never ordered or spoke to anyone about. I spent hours trying to get a supervisor, finally got "Penny" who did not know "how those extras got on your bill". Was supposed to get a refund. Only way she could do that, she said, was to give me more coupons for my bill.

I received confirmation of my account purchase and an installation date was set. I waited the 4 hours scheduled and no technician arrived, nor did I receive any notifications that the technician would not come. Very frustrating and a waste of time. I would proceed with caution deciding to do business with DirecTV.

I had an installation scheduled for today between 12 - 4. As I read the Sunday paper, DirecTV had a flyer that said get the best price of the season as well as a $100 visa gift card. I called DirecTV and asked about the offer. I was informed to have the installer call once he arrived so they could give him a new install number. I was assured I would qualify for the gift card. Honestly, if they would have said 'sorry we cannot honor the gift card unless you cancel and reschedule your installation,' I would of said 'that's ok, forget it.' But that's not what they said. After four phone calls and many different reasons given to us by multiple departments, we will not be receiving the gift card. Asking myself why we gave them a second chance. Huge mistake!

We were unable to continue with our Dish Network account because there was no line of sight available, my wife was completely against having Directv but we got it anyway. From the beginning of placing the order, they never asked what kind of programming we wanted and my wife in fact called the initial sales rep out on it. They still only put us in the Choice package when we were to be in the Premier. We were not told that there would be a fee for switching it and we were also told that the system that they offered was similar to Dish anywhere whereas you could watch shows on your laptop from somewhere else.

Billed for service previously cancelled. Called Last April, May and June to verify that the promotional service was indeed cancelled and was assured by the representatives. Then they added a notice to my bill for NFL auto renewal; I signed up for paperless statements and this was definitely a mistake on my part -- I hate all of the junk mail and didn't want to get more of the same. Never thought DirecTV would be such **; now I'm stuck with programming I don't want and only found out it was turned on because I accidentally tuned into one of the higher number channels.

I don't have DirecTV. We live in a condo and the neighbors just got DirecTV. The dish was installed on our unit without our knowledge or approval. I called to complain and have the dish removed and was told it wasn't their problem and that we would have to have it removed at our own expense. The customer service rep was rude and was not sympathetic at all. Dealing with them as a non customer, I couldn't imagine what I would be treated like as a customer. I would never consider them after this interaction. The main reason this is even an issue is that we live in a community with an HOA. The HOA has to approve any dish installed and if it is not approved the unit owner will be fined. We never wanted it, we never asked for it and now we will be fined. Another issue is that there are now holes in our roof and walls. DirecTV didn't seek approval or authorization to install a unit on my home and no I am being forced to pay out of my own pocket to have it removed. I would have never authorized this and am shocked that they would not take responsibility to correct an error they made.

The Programming packages I have tried with DirecTV, does not justify the cost based, on the channel selections, their designed packages versus value is robbery. Local channels that are available via digital antennas, is not a benefit. Paying for a catalogue of items to purchase, repetitive showings, drug Ads and storm delays, should be investigated by the federal consumer protection commission. Cost does not justify value.

A family got Directv while living at my address. At the time, they did not have a bankcard so I used my bankcard to pay his directv bill. He decided he did not want directv anymore so he let it cancel. A few months pass by when one morning, I decided to check my bank account balance as usual and I see a $228.78 charge on my bankcard. After some research I out that directv will charge whatever is on file at the time for any unpaid balances. I was unaware of this because I never signed a contract nor was my name on the directv account. Needless to say, I am very angry. All the bills came in my family name so I was not aware of directv's billing policy. Plain and simple, this is stealing! No matter kind of spin directv puts on this, it is still theft.

DirecTV took without my authorization $233 this morning from my bank account. I DID NOT give the authorization. They said they can, they have my debt info. This is BS and against the law!!!! IF this were true, which it isn't, every company and Collection agency would do this but it's NOT. IF anyone is suing them, please contact me!!!! I would love to my name!!!! I have to cancel my bank account!!!

So it's 15 degrees out. Power bill is due. Card declined several times. Deposited paycheck yesterday like every week. Called the bank. DirecTV took $1429.00 out. First off, I have never had a DirecTV account. So I called them. What's going on? I have bills. I'm a single dad with an 11 month old daughter BTW. DirecTV told me that I used my card to make a one time payment on an account. A year ago I helped a friend in a pinch. So now DirecTV thinks it's OK to take my hard earned money without permission. They hung up on me three times, transferred me four times. Finally Shaniqua?? tells me there is nothing they can do. I gave no permissions to them to take any moneys from my account. Then they ask me if I'd like to pay the remaining balance of $160.00 that's on the account. What do they not understand? It's not my account. Wtf! So so so livid right now. Took my daughter's diaper and food money right from her mouth. Now what does someone do in this case? DO NOT USE DirecTV. They are crooks. Period.

The bill is never the same or even what they promised when they sent out their literature to get a person sucked into their scams. I can't budget my monthly bills cause of this. Have to call every month to ** about the bill. Nothing gets done.

We have been DirecTV customers since 2012. Our 2-year contract expired in Sept. 2014. Ever since we are having problems with satellite dish communication. Sometimes 775, 771 type of different codes were displayed on TV. This last time I called DirecTV customer service on Nov. 21st 2014 at about 7:15 pm they transferred me to technical department. The lady came on the phone and started speaking like an Express Train! Faster than a news reader! She said her name so quickly and asked for issues that I could barely understand her name. I told her I see a code 775 - problem communicating with dish error. She kept asking me to look for a box behind DirecTV receiver. I told her there is none. She made me check all 3 receivers and I told her I don't see one. Then I again asked if she wants me to check any cables behind the receiver or to look for a box. She said there is a Swim cable (I guess she was talking about Coax Cable) that will be connected to a box. So I told her there is no box and cable is connected to a wall outlet.

I called to order service. They required a down payment of 321.00. They said that was all that was required... Then I was quoted a specific monthly price. Then I was told they were wrapping up and had to speak to a different dept. Ok. But not explained that it was for Internet and that dept was also asking for more down payments and credit checks... very unexpected. When I was quoted for cable and internet and had made down payment. Tech arrives at my house at 3 pm, asks me if you have permission for set up... Was ready asked by rep, had to call landlord. He gave permission. There were existing wires but were outdated, so tech would have to rewire for all 3. He gave me a hard time saying my landlord would not allow it. Spoke to his supervisor, he was told to go ahead. Then he asked me snidely where do I want him to drill the holes In walls! Long story short, it was about to get dark and I feel he was not up to the task! He left the job without saying a word! Also during all of this, the internet people were on phone telling us they can't make it! Lesson learned, you get what you pay for. I feel a lot better about Comcast. This company is the most unprofessional in every dept!

I have had DirecTV since 1998, and never would change. My monthly cable bill with all premium stations and a Home Center that records 5 programs at the same time is less than $160.00. I have also 5 boxes in the house. They are very helpful and when I am dissatisfied, I am always given credits to my next bill. I highly recommend this company.

After "assuming" I was a subscriber to DirecTV for the last 20 years because my name was on a joint account along with my husband, when requesting the account be solely in my name, I learned that the account is only set up with ONE social security number. I had to start over as a new client. They took out all the existing equipment, wanted to charge me $300 for a new DVR, and when I called them out on this, "Well Ma'am, this is how our system works." Your system is inadequate. There are plenty of companies who are able to have more than one social security number for their customers. I will never refer anyone to DirecTV. They are one of the biggest scammers around.

I have been a DirecTV subscriber since 3/13. On Sept. of this year I rec'd a phone call for a 90 day special for NFL & Showtime for 5.99 a month. Stupid me said, "For that price, sure, go ahead" & I will order the deal. The caller even gave me the date to cancel, so as not to pay full price. Needless to say next bill arrived & it was a lot more than a 5.99 increase. On 11/4 we called to cancel. We called billing & we were told we would owe a partial Nov. bill & a 86.00 early termination fee from our original 2 year contract. On 11/12 our final bill arrived for 357.52. Included on the bill was a 250.00 fee for the NFL program, which they consider a new contract & an extra termination fee. Phone solicitor never mentioned a year obligation. On 11/11 we rec'd a letter informing us the NFL package carries a early termination fee. We cancelled 11/4. A little late & if they would of said this policy is established, I would of never said yes!!

November 12 I talked to a Direct TV representative who upgraded my account to the Ultra Channel Program. I discovered a week later some channels were missing. After an hour on the phone and talking to 3 reps. I was informed I needed to upgrade my equipment to get the channels I'm paying for in my new package at my expense. They want me to pay an additional $73.78 for their equipment. That is ridiculous! Direct TV "ethical" policy should be to have their reps. when upgrading channel packages required them to inform the consumer of the additional charges for equipment involved to receive these channels. Failure to do so, the equipment should be supplied to the customer at no cost.

I have been trying to price various companies for TV & Internet bundles. Everyone has been able to give me the price information I need over the phone, but DirecTV. They were absolutely difficult to get a comparison quote from. First I called and the guy on the phone did not even listen to me. He immediately wanted to get my "qualifying" info and sign me up even though I told him all I wanted was a quote. So, trying to be fair, I tried the online chat. They told me that they can only quote TV and I need to call in for bundle quote. HOW FRUSTRATING. If getting a quote is this difficult I can only imagine what their customer service will be like if I sign on. At this point I would not use DirecTV even if it was FREE!!!

I want to advise all - don't sign the contract with Direct TV - they don't keep promises and service very bad. I simply have no choice in my town - bad Direct TV or bad Comcast.

It has been about 10 months and Movies on Demand still does not work. We have called the provider at least a dozen times to share our frustration with no resolution. They sent someone out, once, who said he couldn't fix it because he couldn't detect the problem. It says it cannot connect to the Internet but our Internet is fine. Everything in the home works with our Internet except our DirecTv. We can get to the apps, we can record on the DVR but VOD won't download movies. I have read this as being a problem for others but when we ask, the IT support has no idea what we are talking about. We know VOD is a free service (except you pay for movies) but it is frustrating that it is a service we cannot access due to poor equipment.

When I signed up for DirecTV in July 2013, I was misled about the services I would receive. I was promised internet at a certain price as a part of my package and then they could not deliver so I had to go with a different provider for internet for $30 more than they promised. The first time they came to install the satellite dish, it was done wrong. WE caught the mistake and had to call to have it fixed. DirecTV wanted to charge us to come out to fix the mistake that they had made. We were charged numerous times for on demand movies that we did not order. I cancelled the service on November 1, 2014. I specifically asked if my automatic payments would stop and was told yes. The customer service agent neglected to inform me that stopping the payments would take up to six weeks, so now DirecTV has an extra $116 from me. I have been informed that this money will be returned to me in 30 days. 30 days? Once again, I am paying for DirecTV's mistakes. I would advise anyone considering signing up for DirecTV to run the other direction and choose a different carrier.

This is the worst television service I have ever had in my entire life. It is "unable to connect to satellite" more often than not. Customer service is rude and says it "sometimes" happens due to weather. Regardless of the fact that I'm telling them that it is clear skies and no wind.

Twice this year DirecTV just added PPV charges that were more than a year old that I had already paid for. They claim that it is because I returned a box or ordered with my remote control, NOT! I have to text my orders in because I don't have a phone line. Both times when I call they said that they would take them right off. My concern is the people that have direct debit billing from them that may not notice and just pay. This seems like a shady practice to me. Also when you go on to their website you can't look at your previous billing statements. Both times the charges were over 100$. How many other people are they ripping off?

Genie system installed by DirecTV tech. Working correctly, hooked-up to WiFi. Trying to record from my laptop connection, I was not able to select DVR installed on my network (verified by tech). Known issue, said support. Why not told when installed?

I've never dealt with such heartless, two faced hypocrites. They jacked my checking account for $1,045!!! I owed them $400 due to moving and installation fees. Had a conversation with a rep telling them I needed another week to decide if I was keeping their services after going without cable for almost three months. The rep said that's fine, let us know. Because my check goes in couple days early I didn't even get a chance to call. Those idiots made my life a living hell while I made phone calls and begged for my money back so I could pay rent and other bills. They could keep the damn $400, but to take $1045 for non return of equipment and early contract cancellation fees without looking at last conversation I had with their rep?

Today, 11/15/14, I called DirecTV to sign up using "friends referral" for my daughter in law. They agreed verbally to the same price she had, and friend's referral credit. After taking my C.C. and SS# info, they read a disclosure at great speed. It included an additional $7.99 monthly service agreement. After asking for details, I asked if I could decline that service and charge. They said a processing fee had already been charged of $21.55 plus tax, and that the order had already gone through, without my chance to decline. I then asked how the $10 credit for referral would work and they said we would not be getting it. At that point I told them I wanted to cancel the order.

In August of 2014 was approached by who I thought was a DirecTV representative in Sam's Club. The person promoted DirecTV services and made claims about converting from AT&T (that I discovered later were false). The math seemed good in relationship to conversion cost and billing so I decided to try DirecTV. That Saturday, the DirecTV Tech installed the services. The rep in Sam's Club had told me to wait to disconnect with AT&T for about 3 days. I did not realize at the time he was also just buying time for DirecTV to hook me in.

My name is Raheim **. I had an account with DirecTV. My service has been disconnected for a few months. I received boxes to return this equipment to you guys. I just haven't had the time. My grandmother has been sick and I have been working and going to school and helping my grandmother in any type of way that can, because she has been so sick here lately, and she is all we have. I have already lost my mother.

I have lived in a new residence for 4 months and DirecTV is the only cable provider they use. I have lived here for four months and have had the technician out in as many times. It's ALWAYS losing and searching for a satellite signal. Then the service desk is saying that they'll send someone out between 8-6, well I have a full-time job.

I have been a customer for over 5 years. All tv are now HD, and I still have one old non-HD box which is giving me difficulty. I also have a service agreement with the company. I called because of problems with that box and requested that they take the old non-working box out and give me an HD box as there are no longer Non-HD TV, and they told have replaced that box a long time ago. They will only do it if I sign or agree to a 2-year agreement, which I refused. So then after several managers I was to, they would give me the box if I signed another 1 year or paid for the upgrade box. I refused it is not an upgrade box. The only TV you can purchase is HD so that is a standard box these days. After 5 years with this company and $230+ a month, this is ridiculous treatment of a customer.

Called DirecTV, got received a quote on a 6 room install. Genie and 5 mini genies, when the installer comes first thing he says "you know you can only watch TV in rooms at one time right". Well after talking to three people at dish and being lied to by all three I finally got to talk with a supervisor who tells me that I'm going to have to pay even more money. I was warned by numerous people of this but I thought, hey I'll give them a chance. Funny thing is that as the tech was leaving he says, "guess I'll see you next week." LOL buddy I just canceled my order with you, I don't think you will be seeing me anytime soon.

Called DirecTV today and was connected to a Rep names "Nathan" I told him I wanted to cancel service. I expected the sales pitch from him to try and get me to stay with them. However, I did not expect him to be rude and defensive which is what he was. I had explained to him that the price was so high now and the service was so low that I was cancelling and that was it. It became a defensive loud back and forth until I demanded that he cancel the service. He then stated it would take 15 minutes to cancel and put me on hold. I would NEVER recommend to anyone to use DirecTV. Their service and TV line up are terrible. Most ever second channel is an Infomercial and when I even said that to "Nathan" he became more defensive and louder at me. So to add one more item to the BAD Direct TV escapade, they need to train their staff on how to be "Customer Service" oriented. It was really BAD. Never again would I have DirecTV and I would NEVER, EVER recommend their services. DON'T DO IT, you will be sorry!!

No letters of final bill sent, no notification of delinquent or a payment due. They just took out $396.90 out of my account. They said oct 21, a bill was sent out that I had 15 days to pay a bill or make a payment arrangement... Now if I DID not receive a bill, why didn't they send another letter? So it’s not their fault and the computer automatically does it for them... Crooks is what they are... I am unemployed. I rely on my weekly benefits and when I explained the situation to the supervisor, she said there nothing she can do because I signed on the dotted line when I ordered my service... But they did not informed me about that part if I discontinue with their service, that they can automatically take funds out of my account. Who in their right mind would sign that type of an agreement? I would never again use direct tv because they do not inform you what would happen if you don't pay your bill on time. They are a bunch of crooks, that they are...

Whenever any other viewing other than normal play is displayed an orange bar appears at the bottom blocking off any and all information. For sport enthusiast scores, status, etc. is blocked out. Subtitles and language translations are also lost. Most if not all information is displayed at the bottom. Try moving that orange bar to the top.

It is flurrying and I can't get a signal, no snow on the ground, nothing. I pay all this money and can't watch TV, ridiculous. Don't get Directv, they suck every tiny storm that comes through. You lose everything, waste of money.

From the very beginning of my experience with direct tv was aggravating. They lied about what they offered at the initial hook-up. I was promised the NFL ticket and never received it. Then I was billed for things I didn’t know about. They always put a temporary fix on things but every month was something different. Then I missed one month after a year and they shut my service off and then charged me 140 dollars my next bill. I’m so done with these people. They put you in a 2 year contract and screw you the whole time. I have never been so frustrated with any company in my life. I’m done with these people. To add to the problems, the reception is terrible. They have the nerve to put a commercial on saying their service is better than cable. That’s funny!

The picture received through receiver is too big for screen. This is true on all TVs I have. Old and new. There are numerous other consumers that have this same complaint. I have had service people come out, I have called and talked to service people. They just say in so many words...don't know what problem is (T.S.....LIVE WITH IT!). Is what I hear. All I want is picture to be right.

I have been a DirecTV customer for over 5 years. Last year my DVR finally went out & I called for a replacement. It was supposed to be a standard base unit like I had, but the DirecTV tech/installer showed up with an HD DVR. I did not realize it until he started installing it & it looked different. I told him that is not what I ordered & refused it. He told me they no longer had standard base units. I called customer service & was also told they no longer had standard base units. The rep told me since they no longer had the base units they would credit the HD receiver & programming fee every month. So I got tricked into getting the HD unit because I was told there would be no extra fees. Well, they did credit those fees for one year then they socked it to me.

Always issues with this scam company. PUBLIC NEEDS TO BE PROTECTED. One of the issues, I was offered free cinemax, star free for 3 months. I was naive really believed it's free for 3 months, already was paying $165 a month for HBO + sports package. Eventually, I was told I get charged for it. I told them to remove movie channels, had to pay scam fee, had no choice. But now I was getting additional charge for adding HBO + sports package, although always had HBO + sports. So what they doing because I took free movie channels NOT Free, I got charged again for HBO + sports. Scam company, not sure why government is not protecting public from companies like DirecTV ..

It's been two weeks. I probably talk to 7 DirecTV agents including one today. Not sure why but every one of them were very unprofessional, and all 7 times, they hang up the phone on me. And even though I provided call back number, I didn't get any call back. I have been with DirecTV for 2+ years now and paying over $200 a month just for TV service, and being disrespected like this is not right.

In the settling of my father's estate, I discovered on his credit report that he had a charge off balance turned over to collections from his DirecTV service. When I contacted DirecTV customer service, I was told that it was for the three months immediately following him moving to another state. The folks who purchased his home signed up for service in their own name, and were also billed for the same three months. Customer service had a record of him calling to disconnect his service within a week of him moving, but stated that "due to a poor phone connection" that weren't sure of he wanted to discontinue his service. So they kept billing him, and eventually cut the service off for nonpayment. What a sweet deal they have to be able to bill for the same equipment at the same address to two different families. After twenty minutes on hold while a customer service rep consulted with her supervisor, they still refused to undo the duplicate billing (even though they admitted it was doubled up), and I was stuck paying the bills to clear my father's estate. DirecTV scammed my family for $164.13 - go somewhere else for your service!

I think they turned into a "Threatening Company". If a Bill is due December 2nd 2014, they will send threat letter for discontinuation from November 12th. Then you call them to discontinue their service and after transferring few times there comes your life saver. LOL. She will give you discounts, tell you how valuable customers you are and will offer you instant deals to keep you. You say "yes" to that? Oh noooo. Wait for three months and same thing over and over and over again. So I got Comcast today and said good bye forever and telling all my relatives to dump them. Their service freezes in New England if it is a snow storm or bad weather anyway. So, people just keep my info before you go DirecTV - indirectly.

I contacted DirecTV on 11/3. On 11/6 the young man had told me that they would be here to install. They sent me a text message, they left me a voicemail. No one showed on 11/7. They had called and said that they would be here on 11/8 to install. No one came. No common courtesy call, nothing. On 11/10 I called back in and once again they had told me that they was going to be here on 11 p.m. No one showed, no one called. On 11:11 I called back and I just told him to forget it because it's been over a week and all I keep getting is lies and stories. You know why, my time is very valuable just as much as the next person so I called Dish Network on 11/11 and 11/12 at 8 o'clock I got a common courtesy call from them stating that they was going to be at my door within 10 minutes.

I was a fairly happy DirecTV customer but friends and family warned me that they are a dishonest company and once the year is up they start over charging... But I didn't take heed... Long story short, I had to move to a place where I was not allowed to have a Dish and 4 different DirecTV employees confirmed I would not be charged the early disconnect fee... Then I get my bill... $240.00 for early disconnect fee and well as charges for unused credits which I don't even understand so now my bill is over $270 and they took it out of my account without my permission... I have called them many times stating my whole story and how their employees told 4 diff times I was not going to be charged. And they said well there is not recorded conversation and I have to pay the fee... I feel like I have been lied to and bullied and forced to pay something I don't agree with... Is that even legal for them to do and how do I stand up and fight for myself? I have been so wronged and feel completely helpless.

I had direct TV for about 1 year, I was generally satisfied with the service. I moved in June 2014. I contacted DirecTV and was sent box and packing slip to return the equipment. Equipment was returned in their box with their packing slip, I did not make a copy of the packing slip mailing information. I sent numerous letters, that went unanswered, and placed numerous phone conversations to "Billing Disputes" and kept detailed notes on all conversations. All went nowhere. I just got notice I was sent to collections. This is $246.39.

DirecTV was to stop removing money from checking acct 1-2014 and still continued. I also wrote checks. I've spent 3 weeks calling the CEO's office. Today I received another bill. I once again call Shane at the CEO'S treated very rude. I told him I had a bill and there was a problem. At 1-800-531-5000 I was told I had a $240 in credit and with this month’s bill I would still have a credit of $187.00. Now once again no one knows what’s going on. Once again called CEO’s office now they say I owe them $187.00? I am very upset they don't know what they are doing. Time to switch to Dish, I will call The Federal Trade commission and the T.V. stations.

I have been with Directv since 6/13. This past year I have not been able to rent movies using the remote. It was explained to me that I would need a phone line. I have AT&T phone/internet service. Told by Directv that I would need special equipment which they mailed. I couldn't understand how to install and they told me to google it. I called back and then was told it was the wrong equipment since I didn't have DVR. They should have checked my account/services. They then told me to buy a long phone cord hook it up to the receiver "phone" hookup and then to the phone hookup in the kitchen. I asked if I had to hook it up this way every time I wanted to rent a movie and basically I was told to keep it hooked up. Why on earth would I have to have a long phone cord running through my house?

We contacted DirecTV for a customer of ours whose TV service had a problem while we were servicing their equipment. We were talked into paying for a protection plan when it turns out our customer already had one in place. Customer service can't read their own records apparently...DirecTV transferred us a minimum of three times when we requested a service tech come to the customer's house. They never did and we corrected the problem without them. However, our debit card was charged and the hassle really began when I called to have the protection service reversed.

Do not be fooled by the prices that DirecTV advertises if you want anything other than standard definition equipment. The $29.99 monthly charge would be accurate for one year with a two year contract if you only had standard equipment and sign up for the choice package which is missing several important channels. If you want High definition TV, add another 10 a month, add another 10 per month for DVR service and another 5 per month if you want to share recordings with other receivers. The fees are required if you get an HD DVR or a Genie. Also there is an extra 6 dollar fee for extra receiver boxes that are required if you want to watch tv in other rooms.

I received Directv services through a 3rd party. Upon disconnection of these services, I was billed an "early termination of contract fee"...of which I was unaware I had a contract with Directv. After receiving this bill, Directv debited my bank account for the fees they said I owed. I NEVER filed a debit card with Directv. I never paid a bill to them either. When I called to dispute the charges, I was told the transaction was cancelled and that my credit card information was to be removed from their system. The next day the charges appeared again. I called again and was told again, that the transaction was cancelled, my information would be removed, and a supervisor from my bank told me that they had ensured that Directv could not debit my account again. The next day, the money was gone. Upon calling Directv for a 3rd day, I was informed that the supervisor who advised me my charges were cancelled, in fact lied and had no ability to cancel the transaction, and that they could NOT remove my card information if there was a balance on the account.

I moved over to my new wife's house. Had DirecTV at my old house so I had it transferred to her house. They first messed up on the installation date and had to put it off for a week. We got kids. That meant no cartoons for them and it's summer. Not good. When they finally came out, installer hemmed and hawed around. The guy finally, after attempting to just enter my backyard and kick at my dog, came to the front door. He was rude to my wife who tried to explain about our WiFi was through a different company, and not to cut that wire. He was very unprofessional.

I have the premier package which includes the sport pack but I still cannot watch any sports. They told me that I have to buy the extra packages that are for that particular sport. So I guess if you like sports it will cost you about $700 a year on top of your regular bill to watch sports. But they won't tell you this ahead of time either. They told me that the sports pack would allow me to watch my sports.

So we had to move because my husband lost his job. And I tried to suspend our service, but they told my account had to be positive... Well then, they disconnect my service which was fine. So I called and told them I did not want my service discontinued and if I could make payments to bring my service to a positive and they told me that was perfectly fine. Then 3 days later, 599.24 was withdrew from my account draining it out and over drafting me. When I called to talk to them, they only wanted to give me part of it back. They said because a true payment arrangement hadn't been made, they couldn't do anything to change it. So I told them, why would I call to ask to keep my boxes and ask to make random payments if I wasn't gonna pay the past due balance? They just said "we understand that but we can't give you your money back for the past due balance." "If I had the money to pay in full, I would've but I don't," I told them, hence the random payments. So I called my bank and put a dispute of charges in. The next day I called and told them I was completely done with them and wanted to send my stuff back and cancel because if they screwed me once, they would again.

DirecTV sold me a package that bundled DirecTV with HughesNet satellite Internet service. I was assured the two would work together. I had no reason to expect otherwise because I bought the two services together as a package deal. It was my goal to use the two together to receive on-demand video programming. I was never able to accomplish this and finally after talking with a tech support person and a technical supervisor, I was informed that it isn't possible to receive on-demand television programming over satellite Internet because of a latency problem.

My dad is 80 yrs old. With his remote, he gets lost and always complaining about so many wires since we have a genie, and his TV is an older model, not HD . He has to have two extra boxes and 5 different plugs to operate everything: TV, satellite box, DVD player, along with the two extra boxes just to make the TV work. I asked to get a downgrade, simply because of all the extra devices. I was told I had to buy 3 satellite boxes! I'm under the impression that DirecTV owns all the satellite boxes? Why am I supposed to purchase these other boxes, when all they have to do is send exchange?

I am long term customer - and with DirecTV that's a bad thing. They keep raising the cost, little by little, hoping you won't notice. After several years my monthly bill is roughly triple the first bill. In the most basic terms DirecTV is dishonest. It's the good old bait and switch scam, over and over. For just one example; After my receiver failed they sent me another. Then it failed as well. That's okay because stuff fails. BUT... When the third unit failed and didn't operate properly, twice, I was told It was dated and I was eligible for a "FREE" upgraded receiver. Sounded good at first. Well, as usual with DirecTV, "FREE" actually means more expensive. I would have to fork over another $36.00 per year.

I called 3 different times today just to have another receiver added to my home. Everyone I spoke to was on a different page. I have read the other reviews and seen that DIRECTV has a ONE star rating. I can understand why. I just wish you could put in a 0 star rating. They want to offer you things for FREE. Well after they offer the free items, then they tell you how much it will cost you per month. This is crazy, they need to take the word free out of the equation, because they are just baiting you to pay for something else. Whatever happened to the days when you paid for a TV and just turned it on to watch it. Now you have to pay for a TV, and pay to watch it, and put up with all the crap service people.

I have had the most awful experience with DirecTV. First off, I agreed to a 1-year contract because I was renting. Then after service started, I was told "Sorry, we don't do 1-year contracts. You must have misunderstood you are in a 2-year contract." STRIKE ONE. They entered my account numbers wrong on their end so the first month's payment did not get processed, therefore, they charged me a late fee for their screw up. STRIKE TWO. Before the first year was up, I was moving, I called to see what I had to do to move the service and was told it was a moving fee at a discounted rate of $300 and that was a deal because it was usually $500!!! At that time, I dropped my package to the lowest price one possible because I had already had enough of DirecTV's crap. So I moved and continued to pay a monthly fee because I thought it was cheaper to finish out what I thought was a 1-year contract than pay the $350 cancellation fee. STRIKE THREE....

To begin with, there wasn't particular reason to be a customer of DirecTV, but I decided to get rid of Comcast about 5 years ago because I had to find a cable company and I asked Dish network to be my provider. However, not me but the company told me that I can't get good service because of my location. The last one that I found was DirecTV. Although my experience with DirecTV hasn't been good, but I don't know other provider. When I had to move from my old place, I decided to stay with this company and I told them to move me.

I was promised 4 recording boxes and ONE of them was to NOT be connected to other 3 boxes because it was for a renter I have in my house. All equipment was to be FREE and FREE installation. When the installer came, he said the separate box would cost $199. There were MANY calls to straighten this out and no one was willing to help me. My complaint to the BBB asked for the recorded call to be listened to. I had her name, badge number, date and time of the call. Yesterday Directv called to tell me that they listened to the call, agree that I was indeed promised what I said. BUT, because the promise came BEFORE I signed a contract they were under no obligation to honor what their employee promised I would get. Their business practices are deplorable! I am NOT interested in a 2 yr contract with a company that cannot be trusted!

I have called for two years now asking that Direct TV stop billing me for the NFL package. I'm still being charged for it. I hate this company and I like everyone else, thinks they are a scam.

In August of 2014 the Directv receiver went out. Called them and they said they would send an upgraded receiver since they did not have the old ones anymore. At that time I said ok. They then informed me I would have to pay shipping even though I have the protection plan. I receive the new on and install it and everything is going good. So this month I get the bill and am charged for HD even though I do not have a HD tv. I call and tell them I do not want that and am told I can only go back if I pay a $120 fee. I have the receiver in the bedroom that is hd and have never been charged a hd fee until now. I NEVER authorized them to give me hd since I cannot use it with my tv. This is one big rip off operation that charges fees for something I do not want.

Hate Hate Hate Direct TV, they are crooks. They said if I returned my equipment to them they would credit my account but refused to do so I would recommend to anyone considering Direct TV not to get them. They also said that I just called to cancel my services 2 days ago when I actually called in August (which was turned off then by the way) so they are charging me for the last 2 months. I am so pissed right now I will never use their services again!!!! Poor customer relations!!!! Also I was quoted a price for services then when I would get my bill, it would be higher each month. They are all just a bunch of liars.

The kind of stress people have to take medicine for. I have been dealing with this company for a week and a half. That's it. I should have taken it as a bad sign when I was put on hold for a half hour the first time I called. But no, I called back. Got in touch with a guy who when it was all said and done, had lied to me just to get a sale. Told me I could have 5 boxes. Found out later in the week that no, I can only have 4, have to buy the 5th one. Should have backed away, but no, I bought the 5th one. Scheduled the install. Stayed home from school, they never showed.

I used to be a customer of DirecTV. I started having issues with the billing. I made calls for someone to explain the bill for me to the customer Service Number I was given by the technician who installed the service to my house. There was nobody answering my phone. This was in the month of April. I was directed by an answering service to leave a number to be called back and up to two weeks later nobody returned my call. After that there was a problem with the Service. I called the toll free number from their website - nobody answered. I also called the number the technician gave me to call in case there is a problem. No one answered the phone. The answering system directed me to leave a message that someone will call me back. I did and still nobody called me back.

After having DirecTV for over 10 years I finally decided to make the switch to cable simply so I could get a better internet connection. Part of the package is of course bundling TV, Internet and Phone service which meant no more DirecTV. I called and cancelled my service, received a box to ship back my equipment and did so. About a year later I get a call from a collection agent saying I owe DirecTV for unreturned equipment and an unpaid portion of my last bill. As a believer in paying what you owe I promptly paid the unpaid portion of my bill but informed them that I would not pay for equipment I returned. Now another year later I get called from yet ANOTHER collections agency only now it says that I owe for an early termination fee and my last bill in total, no longer an unreturned equipment fee. Funny I'm pretty sure 10 years of service covered my contract. So when I told them I would not pay anything since their story has changed, I am being threatened. I can honestly say DirecTV will NEVER receive another penny from me and I will make sure all my clients use cable from now on.

DirecTV in conjunction with AT&T have made several attempts unauthorized to withdraw money from any bank account I've ever used to make a payment or purchase with. Never authorized from a specific account but they've attempted for several times to withdraw $500 + on a day, $600 on a day, and on some other days smaller amounts. I have contacted the fraud department for one of my accounts and asked for a new card to be issued and they've done that. My other account automatically sent me a brand new card and ceased any attempts for any withdrawals illegally. By the way, after I made a payment by ACH, AT&T arbitrarily closed my account right after a large payment. My bank recovered the payment and AT&T and DirecTV got nothing. Dirty lowdown thieves will try at all costs to steal every penny you ever had in an account you ever used with them. BEWARE, they'll do it to you.

I was living in a house which was sold and I had to get out quick. When I call customer service I was told not to worry about it and they did not need any equipment back. However, a couple of months later while reviewing my credit card statement, I saw a charge for about 375 dollars. When I called them, I was told to go online to file a complaint.

We had DirecTV for about 5 years when one of our receivers malfunctioned. We called DirecTV to ask for a replacement and to our surprise, they wanted us to pay $99 for a new one. I mentioned the fact that we were long-time customers and would remain customers if we had a new receiver. However, they wouldn't budge on the replacement fee. Basically, they wouldn't offer any assistance to a faithful customer but they'd gladly offer FREE equipment to a new customer. We cancelled our service immediately. Now for the last 2 years we receive DirecTV offers monthly by mail. Such a slap in our face, DirecTV. Use that postage money to take care of your existing customers. You will never be an option for our house again.

I have been a customer with DirecTV for 2 years now. I planned to switch to google fiber. I wasn't too excited paying 75 a month for pretty much only basic channels with DirecTV. So their REP works w/ me and offers me something I CAN'T refuse. 55$ a month, new Genie boxes, Sunday ticket free for a year AND that month free. So I signed another two year contract, it was too good of an offer to refuse. I also got on DirecTV chat and had this amazing deal verified by a second REP so I have this deal in writing by their employee. I receive my next bill and it was for 84.00, I look and my bill prior was for 82.00...

We had service with them for a couple of years and my husband became disabled from the military in February of 2013. I tried to keep the services until July but we just could not afford it anymore on a limited income. We had a collection agent tell us that if we paid four payments of $87.00 then they would waive the early termination fee due to hardship. Well on October 30, 2014 we had a very rude collection agent tell us that we had to make a payment of $194.25 for the early termination fee or they would trash his credit. We paid them even though she did not want to give me a night to discuss it with my husband or speak to DirecTV about it. The collection agent also said that I don't need to talk to my husband because he said that I handle the bills and that the previous collector lied to us and there is nothing that she is going to do about it.

I've been with DirecTV for a very long time & I've never had this much trouble with you guys up until now. They told me one payment last week & I called today to get my tv service back on & now they tell me I have to pay more money to you all. Make up your all minds. I'm so canceling you all as soon as I can come up with the money. I have been lied to & don't like it.

When I signed up with DirecTV they suggested Auto Bill Pay and told me that I would receive $10 off HD Access as long as I continued with the Auto Bill Pay. On each of my bills since, which has been several years it clearly states on each bill a credit of $10. It reads exactly "$10 off HD Access with Auto Bill Pay". On my most recent bill I was charged that $10 fee. I called and was put on hold for 44 minutes before being hung up on. Then called back and spoke to a "senior account specialist" who insisted that the charge was due to me changing my programing package. Yes, last month I did change my package but that was not what I was told when I signed up for Directv and that is NOT what it says on my bill. Again in black and white it states "$10 OFF HD ACCESS WITH AUTO BILL PAY", it DOES NOT say anything about only available with certain packages. I have this on every bill I have from when I got Directv. I plan on contacting the Attorney General for MA. This has got to stop and they need to own up and continue to honor what they promised customers.

I had directtv for a year. My son was diagnosed with cancer so I didn't pay my bill which was $467. I didn't know they could take the money from whatever credit was used on the acct. I used my son's visa one time to pay the bill. He has a whole different name than mine and only used it once to pay one month. A one time transaction, that was what I authorized at that time. 2 months went by I didn't have service with them anymore, they charged my son's card for the whole amount and I just sent him to Vegas to enjoy himself before his radiation treatments starts this month so now he is stranded in Vegas with no money because directtv just took it out today with no warning or any kind of notice. I asked if they could refund it back but their cold response was it will take 10 days and there's nothing they could do about it. I asked why did they use his card and not mine that was on the acct with my same name as on the acct and they said they can charge whatever card that was used to make any payments even if that card has a different name than what's on the acct. They were also very cold reading from scripts.

My DirecTV charge went up from $105.28 to $293.69, which is a $188.41 difference. When I called customer service, I was told the increase was due to a change in "billing cycles". Further, I called several times because when I go to download a TV show or movie on demand, the show/movie starts cutting out and a "buffering" message appears. I was told by the rep that it is normal, just record the movie (takes about 2 hrs.) and then the movie can be watched without the buffering message. I pay a lot of money for this service and find that explanation unacceptable. Unfortunately, I signed a two year contract and the charge is $20 a month to get out of it so I'm stuck for another year and a half with lousy service. Don't believe sales rep and don't sign a contract!

I got DirecTV for my vacation home. It was cheaper than going with the cable. DirecTV gave me free HBO and the like, with the NFL SUNDAY TICKET. A service I did not want or need for a second home. But the tech said it was "free". But little do you know if you do not CANCEL before the season begins, you are stuck paying for the entire season. They do not even prorate it. I have not been at the home in over six months to watch any TV, never mind football. I was told that I was informed by way of the bill. THE SIX-PAGE BILL that you get from the phone company when you bundle it. I look at it like a scam that most fall on a lot of their customers who do not read their bills carefully. I am sure a good deal of DirecTV's revenue comes from duping customers for services they do not want, with the under the umbrella or "FREE". Needless to say I had to pay for the HBO when I did not cancel in time. My advice to anyone is stay with cable, no scam to get your money and never have a problem with getting service when the weather is bad.

I called DirecTV to talk about switching to them. I spoke with a very helpful representative who filled my head with how wonderful DirecTV service is. I bought in and had service installed on 11/01/2014. Now, less than 48 hours later, I have come to the realization that they are severely limited in their On Demand options and the actual quality of the picture (freezing playback due to internet options, choppy video playback on recordings to start) is mediocre at best. I called customer support, a joke of a name, and was informed that my contract locked in the moment they installed the system and the only way out is a $480 early cancellation fee. BUYER BEWARE! Any company that is so confident in their service that they DON'T offer any sort of cancellation period is one to wary of. Learn from my mistake, and ask how quickly you are locked in before signing anything.

DirectTV software updates have rendered it useless. Just pressing guide button can't display the guide for often a full minute or more. Channel changing may or may not work. Even a power off may take a full minute of pressing the button before something happens. I called DirectTV and waded through the first wave trying to sell me the genie. Ok it was "free" but only if I paid the onsite service fee. Seemed strange to pay anything to get a working product I was already paying for. Finally a supervisor admitted that software bugs were behind the sluggish receivers and no fix was yet in sight. Even admitted his own receiver at home had the same problem. He offered me a $20/month discount for a year. A month later and with DirectTV friends all over the country confirming, the sluggish software in receivers still exist. DO NOT BUY DIRECTV UNTIL THEY GET THIS FIXED.

I signed up for service with AT&T U-verse for internet but they did not offer TV in my area so they suggested bundling with DirecTV. I called and set up a package and waited for the installation. No installation after 44 days. I called to check but was yelled at by an agent. I do not want to call in fear of being yelled at. I would like my money back or the service.

Original day of installation tech had wrong equipment, those things happen so no worries. Rescheduled installation for another day, over a week later. Installation went good but when tech left I had some issues and needed the tech to return. They scheduled him to come out the next day, which he failed to do. So he was scheduled to come out the following Sunday, 4 days later, and he failed to show up again. Now he is scheduled to come out tomorrow, Monday, and I presently have no faith in the company any more. They have lied and mislead me multiple times on the phone advising, "the tech is on the way", and then say he was scheduled to come out the following day, not today, just an hour after advising he was on his way today. Unacceptable, considering I have received the early morning confirmation phone call, and have called twice to confirm the tech is coming and I was advised each time that the tech was on his way.

I've had DirecTV for 6 years and just recently canceled my service because they were nickel and diming me to death! The cancellation went well and they sent me a refund check because I paid my bill for the month and was due a credit. They requested the chips out of each box, so I sent them in. The following week they go into my bank account and debit $156 out of my checking...they claim for PPV movies that showed up on the account from May 2009!!! I don't dispute the movies cause my husband ordered movies all the time but I've had service with them ALL this time and not once did they send me a bill that I could've paid a long time ago.

Called because I was being charged for nfl ticket but I didn't have access to the channel. I was belittled, talked over and pretty much called a liar by their supervisor. I cancelled my service after 15 years due to extremely poor service.

I was sold on DirecTV by representatives placed at Sams Club and Costco. I knew that DirecTV did not have a contract agreement with the PAC 12 network. DIRECTV representatives explained that since I was buying a smart TV I could access the pac-12 by signing into the internet on my TV through my internet provider and stream the games. I thought this was a great solution and entered into a contract. We primarily watch sports, avoid commercials by watching On Demand, and movies. It was not until we signed a contract that we learned that Direct TV On Demand features are unavailable without internet access. You actually have to rely on your internet provider for streaming Direct On Demand.

I recently found out that since I was given a complimentary subscription to NFL Ticket when I subscribed to DirecTV over a year ago at Sam's Club. Now I am finding out that I am being charged this year because I did not cancel the subscription by September 6, 2014 (Beginning of the season). I had no knowledge of this and I guess now I am being charged 4 payment of $39.95. They (DirecTV) stated since I did not cancel before the season began (when does the season begin) I cannot cancel or get a refund for this service. Pretty good deal for them, wonder how many others are in this trap. First I am not a sports fan and why would I want to pay $39.95 a month for something I do not have a need or interest. I just wonder how legal this is. I guess I so tired of companies responding "sorry about your bad luck" but.. not trying to resolve the customers problem. Customers beware of hidden clauses and fees from this company.

Been a customer since 2009. Although DirecTV has added certain internet features, they've done nothing to reduce their costs for existing customers. Therefore they've left the door open for "content on demand" from the Internet. The success of Netflix and Hulu are perfect examples. The advertising on DirecTV has become unbearable. Personally, I don't like to watch advertisements because I don't like to be influenced by unsolicited selling and marketing attempts. A two hour movie now runs for three hours. That's 1/3 of the time watching advertisements. If I didn't have a DVR, I toss it all out now.

I have had DirecTV for 5 months. I choose them because they SAID they were going to lock me into the best rate for 12 months. BUT after 3, they jack up my bill by $50! AND they won't honor their word! WORST customer service! Do NOT use them!

Directv wrongfully billed me 479$ and withdrew from my bank acct without explanation. They consistently overcharged me for viewing I never asked for. It is the worst business I've ever dealt with and anyone that works for them should be embarrassed

DirecTV left old equipment at our home and when we finally were able to get them to come out for our "free" upgrade, they scheduled our appointment from 8-12noon but managed to screw that up as well. We are now being told that one person will come from 8-12 and the upgrade technician will be here from 12nn-4pm. When I called they told me at least 10 times that they "completely understand my frustration" but were unwilling to help out. More than anything, they need to change their outdated script for responses to VERY unhappy customers. Customer Service should be re-named to Customer Service and we don't really care what your problem is or how long you've been dealing with it. Case management read in the notes that were in fact correct however, they could not figure out how to fix this ongoing problem nor could they get someone out here this morning. Sounds like a minor issue but when this has been an ongoing problem, it because more about not getting the service or help we paid for.

When our contract was up we wanted to change programming to bring down our monthly bill. DirecTV then charged us a year of programming to our bank account. We contacted them, told them no that was not the agreement and we wanted our service canceled. They then charged our account again for 700+ dollars for early termination and equipment that they hadn't even sent us the boxes to mail the equipment back yet. Also charged to our bank account. Once we returned the equipment they refunded 346 dollars. We thought great! We are done but no oh no.... Today we have another 414 dollar charge on our bank account from DirecTV. We called our bank who in turn called the number provided on the charge, was told DirecTV had tried to reach out to us via mail. So we called again to find out what the problem was. DirecTV claims there was no charge from them and it has to be the bank side. This is a never ending nightmare with this immoral company that uses strong arm tactics to make you indebted to them. Every time they charge our account it has thrown it into overdraft, interfered with our house payment and caused us more grief than anything else.

Got hooked up with DirecTV last year and received the "Free" NFL package that comes with signing up along with doing automatic deposit and e-billing. This turned out to be a huge mistake on all accounts. When I sign a contract with a company I am hoping they are in the practice of doing fair and trustworthy business. I, like many customers don't read fine print or automatic renewal clauses.

Charged a $99 install fee for wireless boxes. Was disclosed this info on installation day. Spoke to manager at DirecTV about this fee. Not satisfied with his responses. I am a new DirecTV customer as of 10/30/2014. I am a very UNHAPPY customer and I'm locked in for 12 months. Lesson learned for me, if it doesn't feel right, don't do it. Cancel the order before you sign anything. I will be going back to AT&T Uverse when my contract is up with DirecTV.

Called and talked to Ezra, he told me that I could get all the NFL / College football channels, told me that I could get Starz Encore also we would have where we could see up to 8 TV channels on the same channel. Then the guy comes out to install the product, he didn't even go over anything with me. Then after I figured out how to work it I notice that I didn't have the Starz or encore in picture like EZRA promised. I called DirecTv up and talked to Sedrick, he told me he was sorry that I was lied to but they could add those channels for an extra $15.00 a month and the HBO would be gone in 3 months. He couldn't give me those channel for $47.99 + tax like Ezra promised me. He kept adding more cost to the price so I asked to talk to a manager.

I found out that DirecTV withdrew money out of my checking account without my knowledge or consent. When I confronted them I was told that anyone who pays with a debit or checking account your information is stored (even if you said Not to). That way if you owe a past due bill they don't need your permission, they can just go in and take it and you will never know.

They tell you the bill will be X amount each month then they increase the bill each month hoping you don't catch on.

With a AAA $200 savings, IT DirecTV SOUNDED GOOD. 2nd level and hockey center ice, I was charged $159.99. Many years ago I only got infomercials, nothing else and cancelled and was billed $568.99! I went to BBB! I won! This is a scam!

I called DirecTV 2.5 years ago to arrange their service. I was told that I would have to buy the hardware receivers and DVR up front. As an incentive deal I could sign up for their Premier package and the hardware costs could be discounted. I would also get further discounts like $32 a month for the first year and $16 a month for the second year. I bought the Home Media Center HD DVR (GENIE) for $399 (minus the Premier discount of $199). I bought a HD DVR Receiver for $199 (minus the Premier discount of $100). I was given a HD Receiver for $99 (minus the Premier deal of free, plus an optional second one if I should need it later according to the agent on the phone). The Satellite Dish "Free", Professional installation "Free", Shipping and Handling "Free" Equipment total cost: $198.00 (after taxes ($209).

I have been noticing the bill has went up. I thought it was just because our promo was up & we were now paying the full amount. Well today after not getting a bill in the mail since Aug, I get 1 in the mail. I see where the last 3 (now 4 months) I have been charged $39.99 for the NFL package. I called and told them I wanted it removed. The 1st guy I talked to said, "Oh yeah that's fine. I can take care of that." Then he asked if I received any flyers about the NFL package about to start up. I told him no. If I would have I would have called a long time ago to have it taken off. He says no prob. He had to do a few a things & it would be removed. Then he puts me on hold & somebody else gets on the phone giving me the run around about how it can't be removed because I didn't call by Sept. 7th.

DirectTV has a good product but the customer service is awful. I wish I had not signed up....ever! Since July 2014, I have had to call about discrepancies with my bill. The total is never right and none of their representatives even know why. They are very nice people, for the exception of a few. I always am assured "this will not happen again." "I fixed it for you".... but they never seem to fix it and/or prevent another issue.

Didn't make it far enough to be a customer. After an hour of being transferred and given numbers to call, I just said NO!!!

First of all when I ordered DirectTV it was 100% American company, but when I called customer service I got the Philippines and could not understand them half the time. Also every time it rained signal would be lost, it rains every afternoon during monsoon season. Also I was told when I move (I am a full time RVer) I would not have to pay every time a tech to come out, only a one time fee. I called several times to have them to come pick up the equip and to cancel the service. I feel they breached the contract for lying to me. Now they are threatening me to collections.

I've had DirecTV for the past four years. During that time I've had to call every two to four months to complain about a billing issue, typically the bill would go up twenty to forty dollars with no explanation. Now I've received notices stating that I haven't paid my bill in a month. So I realize mistakes happen - I send a payment. The next day I'm getting an email stating that I haven't paid in two months. When I call to figure out what's going on... suddenly it's now been three months that they say I haven't paid. I'm methodical if nothing else when it comes to paying my bills. If a bill was sent it was paid.

Received a few mailers offering a decent amount of channels and up to 4 HD boxes for $20 per month with no installation or rental fees. I had to jump through the hoops with the operator with all the standard questions. When we got to my Social Security number I informed him that I would not give that out until I decided to order the service. It threw him off a bit and he told me that he couldn't get me any deal without it, so I thanked him for his time. WOAH! Amazingly he didn't need it all of a sudden, and we continued.

Unauthorized rate increase. Contacted direct tv and after a long wait was transferred to the retention department. Spoke to a lady named Page, batch number **, located in Tennessee and the result was because direct tv reserves the right to increase even though I'm out of contract. The threat was will bill my credit card $200 dollars for early termination. She failed to see that I'm out of contract and the threat was very evident. I believe that such a company should be more professional in their demeanor but I guess there is someone who is willing to take them on and protect the customer.

The first time I signed up for Directv I was promised a portable DVD player. I never got it. I complained so much they sent me a cheap DVD player but it wasn't a portable. I know there were lawsuits because of it but I didn't want to get involved so I let it so. When my contract was up I signed up with Dish. Because a service rep told me my contract was up when I called to complain about the cost going up and the channels I like going away, but it wasn't. In the meantime, I went back to Directv. Since I signed with Dish they sent me frequent ads saying if I came back they would pay me up to $200 dollars for the early cancellation fee. I signed up for the good deal they promised me on the ad. Guess what! They aren't paying the $200. I had to pay $280 for leaving Dish too soon.

Over a 30 day installation period I was in contact with 9 direct TV representatives. Each told me a different story and some were outright lies. Not one of them provided information which could have saved me time and money because they all wanted to pass the buck and keep a customer. After this experience I would rather go without any service than deal with these thieves one day longer. Luckily the local cable company was able to replace them in 2 days.

Bills always fluctuate. Bill came today and had gone up $30. I've been with them since 2006 and old customers always seem to get the shaft. Called and talked them. Went to turn on TV and they downgraded my package without my consent and 39 channels were gone. POOF! Just like I'm going to do with Directv. See ya!

I had a terrible experience with DirecTV. My sales rep promised a bundle of $65 that included internet and Choice TV package plus free NFL package until May and 3 premium channels (HBO, Cinemax, Showtime) for 3 months free. Then after first 12 months of $65, my package would then go to $85 for the remaining months 12 months of my 24 month contract. He then proceed to take my credit card to charge me $9 to take advantage of the offer. I was then told that if I listen to some offer I can earn another $10 off a month plus receive a free tablet if I accept that offer. After then I would be transferred to a bundling specialist to finalize the whole deal. However before I could even listen to the $10 off offer, I was mysteriously transferred to some Spanish speaking line that disconnected me. So I proceeded to call back.

I too was excited to get away from the stronghold arm of Comcast. I had direct tv until the summer of 2014, when I got rid of it temporarily because I don't watch tv during the summer. The only thing I really use Direct tv for is football. I had always had a decent sized bill, nothing overly outrageous, but today I went to pay my bill and it had gone up significantly. I asked the person at direct tv why and she couldn't really answer my question. She said it was a difference in receivers. There was a more expensive receiver and a cheaper receiver. It seemed that I had the more expensive receiver. Knowing that I don't watch much tv to begin with, I asked what the difference was. She honestly couldn't tell me aside from the price difference. I asked her to downgrade my package. So, I would lose 45 channels and pay 1.00 a month less than what I am currently paying.

I was given a monthly amount for my bill. I'm on a fixed income! EVERY penny counts....I got my bill and was in tears, called and was told that was the order, was NOTHING they could do. One thing, they threw in pkg.deal, now I'm being charged for FIRST bill!!! I have called 2 times, and nothing to help out. DON'T go with a company that's going to be nasty talking to you and add to your Qt. price....It's NOT fair at all. The last call today, 10-27, 2014 was one of the rudest people I've spoke to. $15.00 extra a month to some might not be much, but to me it is! I was lied to. You throw that in pkg for free then charge for it. IS NOT RIGHT, NOT. I will never, never do business with them again EVER!!! Better Business will be contacted, and everyone I talk to. I hope the rude guy chokes on his rude words...

After forty five minutes of getting moved around and waiting on hold, still can not add a second home to my account. Guy hung up or disconnected me once I thought I had someone that could help me. Getting a live person on phone was a chore, had to call back at least five times to try to get to right department. Whatever happen to just getting a live person to connect you to someone that can be of help. Guess I will have to cancel my existing account and give DISH TV two new accounts.

On October 15th, 2014 I called DirecTV to cancel my account. I was ready to pay the $40 due to early cancellation (I cancelled 2 months early and they charge $20 a month). When I asked the customer service agent to confirm I would be charged the early cancellation fee I was informed the fee would be waived. I asked the agent to confirm that, and he again stated the charge would be waived. On Friday, October 25th I received a statement from DirecTV generated on October 20th charging me the $40 (again, despite assurances by an agent of the company that it would not be charged during the call I made on October 15th).

Apparently, a year ago when I signed up for Direct TV they gave me the NFL package for free. If I did not cancel it the following year, they would charge me $39.41 extra for six months. I did not know I had this package last year or this year. When I tried to cancel it this year, I was informed that I had to cancel before the season started and it was now too late. I explained that I had not given permission for this package and I wanted it stopped. They said no.

I got a brochure advertising "bundled" pricing for "locked in" for two years... I signed up and nearly every month there are additional charges for products or equipment not requested... The latest is 40% increase for last 12 months. I wrote to state attorney general which said it does not have "pattern of practice... which warrant our intervention". I'll pay the bill but I am "ripping out the equipment and throwing it into the street". Its name makes my skin crawl! I absolutely remain convinced the company is a criminal enterprise which should be put out of operation.

I want to warn landlords of the conversation I had with DirectTV. I noticed 3 inch bolts, 4 of them on the very far most corner of my home next to the gutter that have been drilled through my shingles and roof that held their dish in place, holes drilled into 4 rooms from the exterior of my home. I never authorized anything to be done by them. The tents said that they owned the home, "most people will tell truth" - their words. I have no rights to a copy of the work or what gave them the right to trespass on my property, drill holes through my roof and on the outside of my house without checking public records. This is all public knowledge. I was told they do not use the Internet nor do they look up any of this information to verify but I cannot receive a copy of the work order because I was not the customer that held the account so therefore I can't Go after the tents for damaged caused to my home. I will see what rights I have for this company trespassing on my property. They also admitted that many people do NOT want their roof drilled through. PLEASE HELP ME OUT ANYONE?