DIRECTV Reviews

Finally satisfied after 4 calls to confirm Service. The final Rep that really took care of me was outstanding. One would assume that he was the owner and really wanted to assure that I was a happy customer. The other three Reps that I spoke to aren't an asset to DIRECTV. If you ask me they are there for a paycheck only!

So far it is excellent.

They are LIARS. I had DirecTV for 1 day. I called for pricing and agreed on a package with NFL Ticket. It was clear as day. The price also included HBO for the year. Well I was duped. Once the installer was done, I realized I didn't have the Travel Channel among other basic cable channels. I was wondering what was going on so I called. They said I have to upgrade to the next package which of course is extra. I was upset and asked about the NFL Ticket and was told I don't have that either. I was pissed! And of course no HBO either.

Customer service is great and that's important to me.

The first installation technicians-sub contractors were unprepared and unprofessional and left. I rescheduled and the gentleman in the DirecTV truck named George was exceptional in his attitude and professionalism. After installation I realized the wrong package was activated and called customer service and was greeted by the nicest and professional representative named Sabrina who completely resolved all issues! Give her a raise! Thank you.

I have had nothing but a positive experience so far. They have been very helpful when needed. They are also helping me save money by switching to them which is even more awesome!

Requested an additional box so could add another TV. Asked them to send it, but said they had to install it... After my wife spent 50 min with their rep on the phone, on hold for most of it, he gave her a schedule for the install. They came and installed the additional box, 110.00 later and a 7.00 additional monthly charge. The next thing we know, they send a notice that we just added 2 years to our contract. I called and asked why, they said that was their policy. I said "No 3rd party person verified this was going to happen. No one said it was going to happen." They refused to take it off, and told me to write a letter to the president of DirecTV in Colorado.

The representative was very pleasant and made it very easy to sign up!

There's really not much I can say besides I'm happy with my plan and package I'm getting/receiving. I dealt through a sales rep. And honestly I'm a very defensive person. I feel everyone from any company is trying to scam the world and I felt good about the package I got and I understood the guidelines. I asked for a full detailed explanation and catch to things or perks. There is none and I felt good, so I'm happy. Thank you.

I have had a very pleasant experience so far. From the representative who talked to me at Sam's Club to the Installer. Everyone has been very informative and friendly.

In an attempt to merge their two systems, DirecTV/AT&T (D/A) has completely lost control of the process. It takes almost an hour to speak to an agent. The automated system loops you out into their options with no way to get back. The voice recognition software does not recognize your voice!! The website attempts to link your two accounts but says that the service/option is not available. Come back later. As a result, I plan to buy the Amazon system and close my DirecTV account. I will also shop for a new cell phone provider. D/A has clearly reached beyond their competence. The system is obviously FULL OF BUGS. They should have taken more time to get it right.

I was pretty happy with all your reps. Especially the people who came out to see if I could get DirecTV. Unfortunately, I don't have line of sight and couldn't get your service. My only complaint would be not having 360 degrees line of sight. More people might be able to have your service.

AT&T customer service really is not very helpful or consumer friendly but when I call DirecTv, they are always willing to help in any way possible and they are willing to do whatever it takes in order to make the customer happy and keep the customer regardless of what it takes which is a very good business model to run the company with. I recommend Directv to anyone and everyone!

I was starting a new service with DirecTV, I called my present provider to cancel and they matched everything that I was getting with DirecTV. I was troubled with making the decision and your representatives did not pressure me. The two people I spoke with were very helpful, respectful and sincere. I will certainly consider your products in 12 months!!

Excellent & no complaints.

So far I am happy with the service and quality as a new customer. Thanks.

Good experience as a first time customer.

AT&T representatives totally misrepresented everything. When your Tech came out he saw the problems and got on the phone to Customer Service. After a lengthy time he got the problem solved to the satisfaction of everyone. Thank you Staff for a job well done.

Happy to have the representative work with me and help me with experience with them.

Read some of the reviews and have to agree that the reviews must have been by either paid individuals or company officials. They promised that I would have very little downtime and virtually no problems, all this is lies. Since I signed up for the service they have been out twice. This is in a 3 month period. I was to be able to get local channels, but already am losing the channel I watch most. If I change from one channel to another, sometimes it it takes between 15 to 30 seconds for something to happen. There are times when I try to change channels that the picture will go out and after 30 seconds to a minute it decides to change, only to return to the same channel. I want out from under this contract!!!

The Customer service representative was extremely helpful when assisting me with rescheduling the installation.

I was very satisfied with the way my order was handled. Every representative was knowledgeable and professional throughout the process. The installation tech was very helpful and made sure to explain everything in detail. It was a pleasure to interact with all your staff.

They are advertising about refer a friend and get $100 towards your account as credit. I referred somebody, he has been a client for more than a year and I never had a "penny". Stop working for DirecTV for free and DO NOT recommend them with anybody.

Superb sales and installation.

All around judgement I will and would keep giving you guys a 10 on review because all my needs were taken care of, with the right attitude and polite people!

I am a new DIRECTV subscriber. Brian, Tech **, installed my system. He was on time, very professional and I would recommend Brian. He was extremely knowledgeable and explained my new system to a senior citizen (which isn't easy).

Thank you for offering excellent service and having patient and knowledgeable people working in the call center who remain calm and patient while quickly addressing concerns.

I have called several times over a two day period and everyone I talked to was professional and knowledgeable. They handled all questions and changes with no issues or problems.

Signed up 8/2/15. Have not had access to any online content whether via Directv app, HBO app, NBC app or any other app I've tried. Error message says "account is not active". Login works on website to view and pay bill but does not allow me to view any content online. First attempt to resolve issue was 9/2. Tried via phone, chat, twitter and email since then. STILL no resolution.

After having DIRECTV for 13 years in Missouri, we moved to Wisconsin and expected the same great service. Instead, we have fallen into the vortex of AT&T plus DIRECTV horror show. The DIRECTV installation never generated a paper bill or a bill that I could view on screen, so it took the second bill to find that they said we had 5 tvs, not 4 and that I DID NOT order or approve of the so-called protection plan. That took a two-hour call to straighten out and to be told to pay a lower amount.

It was an easy process. I didn't have to justify my decision. She didn't try to upsell me or hassle me. Much appreciated.

Our first installation had to be cancelled due to question we had re bonding and any damages to our roof when installation of dish was done. I called DIRECTV and was very satisfied with the fast efficient help that I received. We now have a new date for installation in October. We were upset when this happened. Thanks to the great person that helped us we are looking forward to DIRECTV in our home.

The technician couldn't use the GPS to find a major food chain in a major city. Need a better GPS or a better technician.

Installer Nathan was exceptional.

I am pleased with the service so far. The sales rep. was very thorough and explained everything well. I think that I made a good choice.

So far everyone I've dealt with has been extremely helpful and friendly. Thank you for that!

Ordering went quick and easy. Changed info on my account in only a couple minutes.

From the initial contact for service, to installation, to answering questions was acted upon promptly and the most enjoyable thing was not getting frustrated due to the staff reading from a script. Even though I know it is their job to share information, it can be very time-consuming and frustrating when the person seems so automated.

I enjoyed talking with the gentleman on the phone. He was great as well as the rep that came out! One thing I did not like was being on hold for 30 mins. before I spoke to anyone. Everything else was great. For some people that could make or break a deal.:-)

I ordered the Ultimate Package bundle on Thursday, 24 Sept 2015. I was told that the Ultimate Package included internet and telephone all at 1 charge of $54.49 per month for 12 months. I was given the appointment date of 29 Sept 2015 between 8 am and 11:30 am. The tech showed up on time and began to work. I asked him if he was installing the internet and phone also. He said that he would install DIRECTV only and I needed to contact DIRECTV. I tried the chat help line and was told that they could not give any info about my account and gave a telephone number to customer service.

I ordered new service and I'm pleased to say that I'm very happy with the product, the salesperson that assisted me, and the smooth installation of the dish itself. He made sure that the dish was not visible around the patio area as I live in a apt. where they have restrictions of where the dish is placed/mounted. No issues here.... just awesome customer service and support!

Good service. I have no complaints. My issues were resolved very quickly.

When the installers were here they tracked mud all over the house & on new carpet. Yes they had the covers on the shoes but obviously wore them outside as well...

Great service. The tech that came out to install Edgar ** was excellent, showed his badge, knowledgeable, courteous, very nice and felt comfortable with him in our home.

The process of ordering went smooth.

Forgot to give me the cable that hooks from receiver to the TV. Only left one cable for 2 TVs.

Great service. They helped me with all my concern and worry. I would recommend them to all my friends and family.

I would recommend Directv to all my friends.

From the time I called to find out what DirecTV had to offer, until the time the install tech left my home I have had nothing but a great experience.

Jesse arrived promptly, wore shoe protectors when in the home and was quick and efficient.

First off I have been a Directv customer for 5 years. I was called by them offering me hbo, abc, showtime free for three months. The person selling me on this said it would take effect in 24 hours. I called back when I didn't get the premium channels and no one had any idea of what I was talking about. Long story short I got the twenty-five min shuffle and was told they couldn't offer me the offer they already offered me - unacceptable customer service. What happened to being able to talk to one person and having your issue resolved!

I just want to say the Installation person, Terrance was awesome to work with. He thoroughly walked through the process with me prior to starting and offered suggestions. He then explained his actions as he was completing them and really made me feel comfortable with choosing DirecTV. I am very loyal to my AT&T Services and was not inclined to change. However, the offer was just too good to pass up. I look forward to the savings and hope the services live up to every expectation.

Everything was so simple and easy!

Had one little bump in the road but once that was recognized everything went smoothly. Installer's friendly and professional.

Terrible customer service by DirecTV. Scheduled an install on a Wednesday, Tech showed and began complaining, 1st day on the job, can't go on the roof (???where did he think the dish went?), call Customer Support and they'll get someone else out there today. Called Customer Service and they said the Tech said there was no line of sight (clearly a lie). They said they would get someone out there for a 2nd opinion on a Friday, 9 days later. Friday came, no one showed. Called DirecTV, they said it was for Sunday. Sunday came, Tech showed up and installed, no issues at all. On Monday I called DirecTV to complain since I had to wait on them 3 times. Ended up talking to a supervisor who had a poor attitude and a smart aleck mouth and acted like they were doing me a favor by installing DirecTV.

Good phone support.

The ordering process went good. Only one problem, but I called back and it was fixed right away.

I am always happy with DIRECTV.

I was a DirecTV customer when they first came to the area and was pleased with the service until some issues arose. I don't recall what they were at this time as it was over six years ago. Regardless of what the problem was the person I was dealing was unmoving and inconsiderate so I ended my subscription. I am hoping we will have a better relationship this time!

Getting out of a situation with one channel. Throughout my report, I have given a description & also my 4 star experience sums it very well.

I was very satisfied with the customer service I received. I was able to make changes to my account before installation with very little effort on my part!

Canceling. Decided didn't want spend the money when we really spend much time reading.

Everyone was patient, polite, and professional. However, I just discovered that I qualify for a discount and was not given discount options. Sales staff should inform customers of any discounts that you may offer in the future. Thanks.

My service representative was very courteous and informative. Answered all of my questions and set up a time that I requested to set up my service.

DIRECTV is not installed yet. My experience so far is only with the customer service and it was exceptional as she corrected the AT&T stores mistakes.

I am a brand new DIRECTV customer (4 days). I was told that my Genie Light boxes (2 of them) would get me on-demand services. Turns out that is not true. Only the regular Genie box with the DVR gets on-demand. When I called customer service (4 times/2 hours) I was told I had to pay $99 to get the new boxes. DIRECTV lied about their boxes' capability and now are trying to gouge me for more money. They would rather lose me as a customer, and 2 year revenue stream than admit they messed up and get me new boxes. This is the state of DIRECTV customer service. Stay away.

I already have two referrals. I'm very satisfied with my service.

The technical representative who was sent to do the set-up was very professional and polite.

I just want to commend DIRECTV for the super customer service representatives who assisted me - from Corey ** at the AT&T store in Pentagon City who told me about the great package I could get bundling with DIRECTV, to the representative who gave me instructions on the phone of how to contact Customer Service about canceling my DIRECTV installation date, to the young lady who so sweetly solved my problem.

James my installation tech was FANTASTIC!! He installed my DIRECTV out in the rain and not once did he complain. He was GREAT! He did his job and EXCEEDED MY EXPECTATIONS! He was knowledgeable, efficient and listened to me and educated me about the system. I feel that the reason why DIRECTV is NUMBER ONE in customer service, sales and installation is because of people like James. I was very very satisfied. I feel that James should receive a raise because he does not "talk at" the customer, he "listens to and talks to" the customer. I was not treated like number, I was treated like a person! EXCELLENT SERVICE!

I ordered DIRECTV package for three tvs. First sales person very courteous and knowledgeable but somewhere the wireless portion got missed. I wanted wireless genie hookup. When the installer came he looked everything over until I said something about the wiring not being needed and he advised me that I had ordered hard wired Genies and that it would be $99.99 for the wireless. I told him that was not a problem as that is what I wanted. He did not have the equipment to install wireless so he went to find some from another installer. I felt that I should call into customer service after looking at the email I received with my order as it did not say wireless nor did it say hard wired, just DIRECTV Genies. I was transferred to another salesperson that went beyond my expectations to resolve this matter.

Customer service was very knowledgeable about their product.

Kind, considerate & professional. Took care of all my needs & was personal on the phone.

I like DirecTV so far.

I just had a few questions about my install and the billing. Barbara handled my questions with a high level of professionalism with comprehensive information. Thank you very much!

Amazing service - friendly and fast.

The sales rep who handled my call was courteous, professional, friendly and businesslike. She was efficient and arranged to save me additional dollars on the installation fees.

My experience was truly excellent. Even after having to call and reschedule my installation appointment. The technician was on time and very helpful. Customer service reps were friendly and able to answer all my questions.

On the day of my installation the field supervisor gave me a call informing me that the tech and himself were on the way. The service tech was very professional and seem to know what had to be done in order to get my service up and running. I commend the field supervisor and installation tech on a job well done. If at all possible they both should be rewarded.

Cancelled DIRECTV after the contract period expired. Made all the requested returns and "auto pay" made the final payment. I was told that there would be a PRORATED ADJUSTMENT made and a check would be sent within 30 DAYS. I am still waiting, calls to customer service result in a lot of jibber jabber but no action. It has been a few months and still no check. Hopefully AT&T will clean house and return integrity to this deceitful organization. I was told that I would get back about $75.00. Please call me if you have any questions.

Very satisfied with services received from Directv.

Excellent job from sales to installer.

DIRECTV scammed me. I told them I already have a landline, but they said it's free anyway. End up canceling a $65 extra charge from their internet/phone CenturyLink. I told them I do not want equipment protection but when their guys left one of them called back said he signed me up "by accident" to this service, and I have to cancel it. When I called to cancel, customer service said I have to wait a month and remove this service on the exact day.

Excellent service. There was a mistake made with the install date and it was resolved in an excellent manner. Perhaps you could help train a certain phone company's people the way you train your staff. Excellent, pleasant experience. Thank you.

The customer service representative had a very easy-going personality while still being polite. It took some time for him to look up the prices of some of the packages, but I had time to spare. It was very easy to set up the appointments to set up the internet and TV services and he apologized for some of the questions being repetitive concerning AT&T and DirecTV just having recently merged.

Your integration with AT&T regarding combining accounts, etc. is very poor.

I have not received my refund but I know I will get it because professionals do not lie.

I was very pleased with the service I received, both at the local store and when I called your customer service department to report the issue of not being contacted regarding a follow up appointment for the installation of my DirecTV. Thank you.

When I called to order DirecTV, the lady was very helpful, patient, and nice and pleasant. I didn't know what I was doing and nervous. I felt like when I hung up after ordering, that I had it all down just right. My husband asked about the "Western" channel, so I called back and found out how to get in on Encore, free for the three months, then can order it. Everyone has been helpful, friendly and informative. Thank you.

The technician who worked on our DTV installation was excellent. He provided great service to us and we are happy of what he did.

Please review the first installer's work. Seems like he isn't willing to take the time to do the harder installs. Shawn ** and his installers deserve a big Thank You for the great job and time they spent doing the install. Get more people like them.

All contact with representatives of DIRECTV have been excellent, helpful, courteous, professional, and very customer service oriented. Installation technician very knowledgeable and very willing to answer any questions. Very helpful.

Pleasant salesperson made it easy to order the service.

Love your company. Thank you for the services.

DO NOT LOOK TWICE AT THESE IDIOTS!! I tried to schedule disconnection for 3 WEEKS in advance and they disconnected me the same dang day!!!! Nowhere at all during the conversation did I say TODAY. I had to call back and ask the stupid person on the phone 7 TIMES for a supervisor since he kept ignoring my repeated request. If I ask for a supervisor, I know I need a supervisor!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! OMG.

Great service! I wish I had used Directv before! The competition can't come close!!!

The representative was friendly and helpful in regards to my worries if I'll receive a signal at my location.

It's always easy to order but usually we have bad experience with techs with other companies. DIRECTV was always nice and courteous.

I had to reschedule my install. It was done in a timely manner with no problems.

"Dan" our installer was on time, polite, informative, very helpful with demos, setup and all questions.

This process of adding DirecTV to our new residence. The programming packages offer good variety.

I do not like your system for setting up an installation, not user friendly.

Craig did a great job helping me with my minor issues.

Not only did they lie to me about being credited back the money to my account that they took without authorization but they refuse to refund me the money. I got told over and over again it will be credited in 3 days and never happened.

Would like lifetime movie network. Your installer was excellent.

Very Satisfied with all persons that I was put in contact with.

Very pleased and satisfied. Representative very polite and helpful.

Had a great experience, from the initial inquiry to the purchase of my order. The sales person was informative and patient. The sales person also informed me of other DirecTV packets available to me. My experience was all done in a timely manner. Thanks again.

Service for only three months and the shows freeze, sometimes no audio, sometimes recorded shows no audio. Even multiple recording on different channels at the same time, no audio or they froze during the recording. If it happens live you can switch to another channel and go back and then it's fine. So to my dismay when I called Customer Service, the rep tells me I have to pay $49 charges for them to come check cables and she said no to a new box even though she admitted it was probably that. Also it is very easy to cause these issue and make consumers pay for resolution as I don't put anything past anyone today. So how does a utility like AT&T now that owns Direct get away with this scam? I even heard they pay BBB for good ratings?

Service was scheduled and installed in a timely manner and customer service was very helpful also. Thanks. Great job!!

Highly Recommend - Good stuff for the price.

I switch from Comcast,. Oh boy what a change. Great Sunday football ticket especially if you play fantasy football is a must have. I had to reschedule my installation and the customer support were great. I also needed the technician to text me before he's arrival since I work near my house - also a great guy really friendly.

I was over all very pleased with each person I had dealt with in getting my DIRECTV connected. Everyone was friendly and courteous and eager to help with any and all questions I had. Everybody spoke clearly as well which is a big factor. Thank you to everyone who helped in getting my service connected. I very much appreciated your kindness and patience.

The customer service representative was very helpful and informative when I called about rescheduling my installation.

Thanks for making this such an easy process for us. Very fast and efficient. DIRECTV is very great to do business with. Thanks for all the great specials and promotions you offer and making it easy for the customer. I will continue to make referrals to DIRECTV.

Representative was very helpful in resolving my issues.

I entered into a 2-year agreement with DirecTV approximately Oct 2013 for my daughter. I returned to Illinois after recuperating from Ovarian Cancer. My daughter got evicted so I had them install in my home. I was told by the installer that I had a free move. DirecTV tried to charge me, stated they waived the fee then took $383 dollars out of my account without my permission. My contract is up Oct 2015 and they are saying that is incorrect because I ordered a DVR Box and that was for 2 years. I WOULD HAVE NEVER AGREED TO ANOTHER 2 years and WAS NEVER ASKED OR TOLD I ENTERED ANOTHER 2-year agreement.

I had to cancel my order due to issues on my end. Call was handled very well.

Tech very experienced with his knowledge. He explained everything in detail and was very patient.

Service phone call very business like.

Everything was explained in detail and all questions were answered. I had to cancel my appointment because I got called into work. I called and rescheduled without any problem. VERY PROFESSIONAL STAFF.

Installers did not show twice and did not call their supervisor as promised to resolve the problem. It took my call and many, many transfers from department to department, a hang up and recall to finally get the install scheduled properly. The third installer showed up and was good but did not have the correct wireless equipment when it was determined our current wiring was too old (not his fault). Rescheduled install for 9/28/2015. Had I not really wanted DIRECTV, I would have cancelled the entire order. I have had other providers, including DIRECTV a couple years ago, and really like the flexibility that DTV offers with the Genie system.

Love the service.

I would recommend your service to friends and family.

The service I got when I called in was the best I have ever had. The person I spoke with answered all my questions fully. Explained a lot more of the package I ordered. They also had some good suggestions for me on the system I have. Overall this was the best service I have received.

Prompt answer to questions helpful. I had received an email asking me to reg on the internet for my account. I was rejected several times trying to use my email and AT&T password, etc. to create an account. He told me exactly what I needed to do.

Very nice experience opening my acct. Quick, friendly and knowledgeable. Pleasant voice. I felt appreciated, no extra pressure given.

I demand that Directv immediately remove all commercials that are related to the "skinny legs" Peyton Manning. I found it extremely offensive. I was born with club feet which has resulted in me having very skinny legs, and it is nothing to joke about. I have been publicly made fun of and have limitations on my physical activity. The fact that they can air that commercial so easily and not expect to offend people is outrageous. This whole company should be ashamed. If I ever see this commercial again I will be FURIOUS.

It was a good experience with a reputable company. I had heard good things about DIRECTV but you must see for yourself to appreciate good service.

I had a wonderful experience on 9/21/2015 with my customer service representative. She was extremely helpful, patient and resolved all of my issues, as well as clearly explained the services I was receiving. She was extremely knowledgeable of your products and assisted me in fulfilling my own needs for me and my children, as it pertains to cable and DIRECTV. I'm very grateful I was able to have her kind, patient help and in a day and age of impatient personalities, I'm thankful I was able to talk with a patient, kind, helpful and understanding human.

We are a loyal DIRECTV customers for years and services are usually billed through CenturyLink. But DIRECTV billed us by error, even we've already paid the bill to the CenturyLink. After calling DIRECTV over 5 times and spent hours and hours to explain the same thing, one supervisor whom we finally got through rudely said "I can see you paid the bill to the CenturyLink but we haven't get paid by them. So we keep charging you." We were stunned. The rudest customer service ever and this is a supervisor? We are not going to use DIRECTV ever again!

I was a long time DirecTV subscriber. Basically, my wife and I decided to build a custom home. Our house sold in one week, so I called and put service on suspension until our new property was finished. I was told there is no issues, happy to suspend account for as long as property is under construction. After 2 continuances, they would not abide by original promise and said that I would need to pay a discounted monthly rate, even though we were not using the service. Ridiculous, after 7 years I'm done and moving on to another TV provider. We were paying $140 a month, so their loss.

I was pleased with the service I received. All my question were answered.

Excellent customer service experience. Rep was knowledgeable, professional and asked the right questions to recommend the best package. Did not up sell for the sake of up selling, she really "listened".

Jessica set me up and was awesome but unfortunately couldn't follow through with the set up this time around. Greg helped with that however and did so great. I was extremely pleased with his customer service! I will most definitely be back when the circumstances are better (very near future). So thank you for both of them, they made my (short) experience great so I cannot wait to experience a long term experience.

I would recommend DirecTV. This is the second time I had it. When I moved from PA I should have stayed with DIRECTV. Live and learn!!!!

DirecTV is the most wonderful and people I've ever worked with very polite and kind... Keep up the good work.

All customer service representatives were very helpful with ordering my DIRECTV.

I found the initial contact with your sales team, including a supervisor, to be very pleasant and to be efficient in time. The second days of contacts (two days after the initial sales contact) with your service team were equally pleasant, if, understandably, a bit more complex (having to do with changing the installation date and the possible interaction with CenturyLink and your installation team).

Customer service rep was awesome, very helpful, answered all our questions, very easy and no stress at all.

I at one time loved DirecTV. If anything did come up and I called in it was handled promptly. My husband and I have been with them on and off since roughly 2000. When we did leave to see if the grass was greener on the other side we promptly returned because it was not so. With that being said...I feel that way no more. The technician that came to my home to install the service stole my husband's wallet. Can you believe that? We live in a somewhat rural area and it took him several hours to get things running so sometimes my husband I would leave his side to tend to our children or whatever and when the tech left so did my husband's wallet. When we reported it and the best advice they gave us was to report him to the police. Excuse me? These are your employees. I feel that DirecTV treated us as though we were not being truthful. Which is horrible and insulting.

I wanted to share my recent dealings with DirecTV. I am moving out of state to an address where I cannot take the DirecTV with me, so I am forced to cancel the service. After having the service for the past 18 months, I was slapped with a $20.00/mo early termination fee since I am not keeping their service. I was originally sold the service in a CostCo as an annual contract, but the fine print as always has added an additional $180.00 to my bill.

I called DirecTV at least four times before they even consented to send my refund for a payment sent to them in error. They kept saying that it would take as long as 12 weeks to send it back. The last person I spoke with did cut the time to 7 days. Very slow response to an issue that should have taken much less time as the payment went to them in August 2015.

The tech that came to my house, Jeff, was extremely nice and professional. He did everything quickly and was always willing to answer any questions. I am thrilled he took the time to show me the guide and how to block the playboy channels so my kids would not read the suggestive titles.

Though I had to call and reconfirm and reorder my phone and internet, overall I was very happy.

I closed my DirecTV account and paid the balance in full. They shipped me a box and preprinted paid label to ship the equipment back. I did so 4 days after receiving it in the mail. I took it to the counter of the local post office, as they choose to use the US postal service to do their shipping. I did get a receipt. 3 weeks later I got a bill from DirecTV for all the equipment saying I didn't ship it back.

They were very polite and had amazing patience.

Staff has been very helpful with all my questions.

Through the process of me ordering and realizing that I couldn't afford the additional money at the moment I was treated with respect. Not until I became ill with a chronic life threatening disease and quit working would $30 been a problem.

When we first started out with DirecTV, we had good reception, good equipment, good service, etc. Now we are having to reset equipment constantly... don't get much help from the service department at all... the company doesn't help us with the troubleshooting and won't fix/upgrade their equipment.