DIRECTV Reviews

I contacted Directv again to complain and customer service rep informed me that someone had ordered more ** movies as we were speaking. I told them that I was the only one in the house and I had just come in from working at night -- how could this be? They told me that the ordering was coming from my house and there was nothing they could do. I asked them what channels were they coming from and I went to those channels and there was nothing there.

I was angry and wanted to speak with the manager. He also inform me that he could not do anything. I wrote a certified letter to the president of the company and I got no response. THIS HAS AFFECTED MY CREDIT. It has now gone to a collection agency now for about 3yrs. I believe that someone on the inside of Directv had my account info and was using my account information.

After calling them, they agreed they made a mistake and would refund the money but it would take 6-8 weeks for me to receive my refund. Why do I have to wait 6-8 weeks for money they shouldn't have taken anyway!?!?!?! It took 5 minutes to get the money from my credit card, why can’t they just credit it back? After again several unsatisfactory conversations with their customer service dept, they said that's the way it is and nothing could be done. IS this legal? What scam artists!!!!! Mutliply this by several 1000 people and they have quite a bit of extra money in their coffers to earn interest on, interesting no? I will never deal with DIRECTV again! Let’s see if I get my refund…

I asked again to receive a rebate form, which I was still waiting for. They said download it from their web site...which I tried to do without succeess. I called them back and they told me 2-3 weeks again. A couple of weeks later, I finally received the form in the mail and sent it back the same day with all pertinent info and receipts to the address listed on the form. I forgot about it until Christmas when I lost signal due to wind problems and then for no reason. I called back and asked where my rebate of $100 was and they said they would alert the supervisor and would get back to me within a couple of days.

They couldn't figure out why I hadn't received the rebate. Three weeks later, I called them again since I had never heard anything from them. After a 20 minute hold time to talk to a "supervisor" (what great customer service) Kelly, then Grace then supervisor John all told me that they were waiting on my rebate form before processing the check. I explained that I had sent it. That I have called repeatedly on this matter never getting any customer service except to say that I was at fault. (They acknowledged that)...and John insisted that there is nothing to be done until I send a rebate form again...and they'd be happy to send one to me 2-3 weeks from now...6 months after original installation.

To say the least, I blew a gasket...especially since they just sit there reading from a script that says, "I apologize for your inconveinience and understand your frustration but we can do nothing until you send us your form." (Repeated more than 10 times during our conversation)... They are awesome at returning the problem to the customer by repeting brain-dead "interaction" with their clients. I asked why it takes 2-3 weeks for mail to be sent within the US...were they even in the US?...all CS reps had heavy accents with very American made-up names...which lead me to believe they may be outside of the US. John said they were in the US and it takes that long to process rebate forms...which I don't buy!

I asked if they could submit the form in good faith to satisfy a loyal customer, he said no...I had to do it again! They have every phone call, every complaint that I have made, documented but it is still my problem. I guarantee if I was the one owing $100, they would take immediate action. 6 months is long enough. Tomorrow I'm supposed to hear from John's supervisor, William. I'm guessing he will have a similar script so thet he doesn't give away the location of his call center too. After 6 months of waiting for rebate that is supposed to be in hand within a couple of months, there must be something that I can do.

They also sent me a bill which I paid on Oct 21st 2005 that included $99.00 for the unit, $14.95 handling and delivery fee plus 49.00 instalation plus tax totaling $177.01. I believe this is deceptive advertising, and is unfair to hold my money for almost 3 months.

Also I remembered a couple of months back we got a phone call from a directv representative pushing the NFL package, my husband was on the phone, and he was very clear that we did not want it. The customer service rep the first time I called in (I got disconnected) was trying to be adamant that since the season had started we were stuck with it, but that call got dropped and I had to call back. The second guy started down that path and I told him that they had better remove those charges, that we did not order, had never wanted it, had cancelled it after the intro package and he had better get his manager.

He put me on hold and came back saying that they were removing it from our account and that my credit card will be credited. I verified the amount I should expect back on my credit card and the amount that my directv bill should be from here on out and now I just have to watch my credit card statements more closely to make sure the follow through. I told my husband he is lucky to still have his History channel tonight because if they had given me any more argument than they did I would have cancelled it. If they do not follow through I will cancel and file complaints with my credit card company, the bbb and anyone else I can find.

In August of 2005 I had to activate another reciever because of one going bad. The CSR told me that I would again have to commit for 2 years of service and I told her I would NOT commit as I had to replace a defective receiver that Directv knew was defective from the manufacture and no fix or repair was offered. I further stated that I had fullfilled my contractual obligation and would, under no circumstances, enroll in another obligation. They sent me a statement showing a final bill of -1.54 (credit). Now a month later I receive a bill for $289.00 for "early cancellation". I never agreed to another 2 year contract. But I will send them the defective receivers they endorsed.

If I decide not to continue my service within the 2 year commitment I will have to pay $300.00

I asked to speak to a supervisor on several occasions, and I was put on hold for over 20 minutes. I asked for a supervisor to call me and was told I could expect a call in 2 days, I never received the call. I made it clear to the customer service people I spoke to that if I end up paying this bill for service that was not mine I would cancel my existing service that I have been faithfully paying on. In fact, I may have been one of your first Direct TV customers back in 1990. I paid $800 for my first system, installed it myself.

I have probably referred 15 customers to Direct TV over the years. But, now it come down to this, $113 bill that I expected to easily get resolved with one phone call to Customer Service, will result in loosing me as a customer. If they would allow thier Customer Service people to just use common sense when analyzing this situation, that it makes no sense for me to set up service under another account when I can add another receiver to my existing service for only $4.99/month. But, I felt I was forced to pay this bill, in an effort, to keep my credit in good standing. I consider this extortion. My only recourse is to cancel my service and I intend to do that when I complete my evaluation of my other options.

Who can stop them?? We are canceling our account because I have no real assurances it won't happen again; plus, they handled it very poorly. Someone needs to sue these people and fix this problem! I am an attorney myself, so I plan to try to write the FCC or whomever else may regulate them. I was a customer of DirecTV for 9 years prior to this too!! NO ** had ever been ordered from my home til this hacking, or whatever it is, occurred. Directv told me my husband was lying and we were just trying to get out of paying our bill!! What a crock...Someone really needs to stop them and their lies. The disputed charges of $42 were taken off our account & this time only. The problem caused severe emotional distress to both adults in the home!

So I called DirecTV (as did my husband) and got absolutely nowhere. The rep suggested that it was my husband who ordered the movies. I can't even believe she would say something like that. After I explained about the phone line and the times, she still said we were responsible for these charges and there was nothing they could do. The movies had to have been ordered from within my house. This is ridiculous! I plan on calling back again this evening and escalating to the top. Then I will take it to the next step possible. This is also happening to two other people I know and I am currently trying to find others that are having these problems.

The economic damage is I am being charged for something I did not purchase. And I am being refused a refund. Our charge currently comes straight out of our checking account and there is not a way to stop this auto payment on the DirecTV site. So now I need to go to my bank to fill out a form to stop the charge. (emailing DirecTV got me nowhere). It is also highly unprofessional for a phone rep to speak to me in the manner this person did and to accuse my husband of something. Her main priority should be making the customer happy not accusing them of things.

Not so fast there, Jonathan. It's not that easy to get the last word here.

You would think that because we have been with them for at leaset 6 or 7 years that they would try their best to make us happy without being without our TV for a week. And without making us spend $141 for something that should not have happened. Things could have been worse, our home could have burn down and we could have been asleep.

Now, almost two months have passed. Every time it rained a little we lost reception to the Directv, so again, I call Directv to be switched around all over, I have several employee's names and employee numbers, to get them to send someone out to fix the problem, they tried to charge us $70.00 just to send someone to fix the problem, even though they have a 90 day warranty for the same, which is in writing! So they finally a week later send another contractor to fix the satellite dish, this man came to my home very irritated as soon as he came to the door. So I showed him where the dish was, and he then took his ladder and slammed it onto my home, damaging the gutter. He then went on the roof and pulled the dish right out from where it was originally installed. He left the holes where he ripped out the dish and made more holes to put the dish on a different angle, then to come down from the roof and say, "sorry I can't get reception, this should of never been installed in the first place".

So he left us on a Friday Sept. 6th with no reception at ALL! I called Directv several times over the weekend, no one could give me a straight answer, once again to be put on hold, transferred to several different people. Then spoke to a direcTV sales person whom then told me that the company that came to my home (Advanced Technology) that Directv owed his company over $60,000.00 and that was why he came with an attitude to my home. I explained to the rep. this has nothing to do with my situation, that is between your company and his. I spoke to a supervisor at directv, and they told me someone would come out on Sept. 12th was the earliest, between 1-4pm. I took the day off work, to wait it was 3:00 I called just to make sure that someone was coming, and the person at Directv told me no one was coming. They didn't even give me a courtesy call to tell me the same!

I was very upset by this time. So, I called Comcast digital cable and they came the very next day to install my cable tv.

A device was to be sent to me for installation to receive the service. I cancelled the order and answered the required questions sent by email to me from the company. I received a cancellation verification from the company.

My charge card was debited July for $74 90 I have been trying to get a refund ever since to no avail. I can get no response after numerous phone calls and e-mails I am retired and cannot afford to lose $74.90 for absolutely nothing.

Financially the $74.90 is very important as I am retired and cannot afford to waste money. I live on a very scant fixed income. Mentally the aggravation has been terrible, to be completely ignored in my e-mails and phone calls.

Jean's refund will probably show up eventually. Instead of calling and emailing, she should write to the company enclosing copies of all the relevant documents, being sure to keep a copy in case additional correspondence is needed.

After numerous phone calls and a visit from a tech who confirmed that the receivers were both defective, I called DirecTV and explained that I'd received a bill and would not pay since I had no service. It has now been almost 9 months since that and they have continued to bill me and, have now turned the account over to a collection agency (Allied Interstate West, Inc., P.O. Box 581427, Minneapolis, MN 55458-1427 (877)350-9743 & (480)610-3000).

I have received two letters from Allied and called both times -- both calls were unpleasant and I received no help. The first letter came from a Tony Brown, Acct. Rep. But when I called I spoke w/an Adam Carity and he informed me they would still try to collect.

I then sent letters to the local BBB, State Attorney General, DirecTV, Channel 2, Los Angeles Consumer Affairs Dept., and to Allied Interstate West explaining the inaccuracy and how I've tried to get this to stop. I received a second letter from Allied and when I called for Jennifer Lord whose name appears on the letter was "helped" by Jo. She said Jennifer was in a meeting and when I explained the situation she asked if I'd sent the letters certified. When she found out I hadn't, she said they could not be held liable.

I mentioned how the others had all received, and acknowledged, my letters and she interrupted in a very rude manner and would not let me speak so I hung up on her. I called back and spoke w/Julie. I asked to be put in touch w/a manager and she refused when I would not give her my name and number. At this point I am totally at a loss as to what I can do (short of hiring an attorney which I cannot afford).

Although I have not paid anything (fortunately I had put the charges on my credit card and have since contacted them) I have to deal with these collection agency letters and the ignorant mentality of people I try to deal with when explaining the situation. They will not listen nor can they be reasoned with. When I see these letters coming in it gives me a headache and I dread opening them.

I was so upset from being on the phone for over 3 hours I told her I was going to report this to Consumer Report. She said she would only charge me $50.00 instead of the $100.00 and I said that if her sales person would have given me the right information it wouldn't have cost me anything. A couple of people I talked to said I misunderstood what I was told or the sales person misunderstood me.

I believe that Directv's slogan "the goal is personalized service" is false advertisement, how can I get personalized service when: 1. They cannot provide a technician to conduct service at a time convenient to me when I have sat home waiting on one who did not show or have the decency to contact me personally but had someone to. 2. What compensation can Directv provide to me for missing work?

After talking to two representatives for installation, I was still going to be charged the $200 installation fee, which was supposed to be waived. In addition, installation only took place on Tuesday and Fridays. This information was not revealed at the time of the purchase. Direct TV has charged me the fee for the Dish and receivers, but are "jacking me around" on the installation process. Because of their continuous delays and unprofessionalism, I want to return the whole package to them and have them pay for the postage. I am tired of being "put on hold" by this company; it has been over two weeks and the work detail has not been completed. With the advance age of computers, one would think that these people could correct the work orders and get everything straight, rather than placing the burden on the consumer.