DIRECTV Reviews

After 19 years as a customer I requested an upgrade in my equipment and was told that I would have to wait six months until my current contract was up. If I was a new customer I would automatically be entitled to newest equipment. Spoke to "customer service" (joke) and was told that it would be a 20 wait to speak to someone in authority. Once you sign up with Direct you are treated like a piece of **.

Too many horror stories. I was an early adopter of DirecTV service, many instances of 'no!', 'not possible!', 'we can't do that!', 'no way! no way Jose!'. I have reams of detailed notes on dozens of phone contacts over many years of service, attempts to keep my monthly bills in check. Cost me countless hours of my time trying to straighten out numerous, countless messy situations, etc. etc.

My cable was cut off. The bill was $170, then I got a bill for $730. Now they have taken 446 out of my bank account without my permission and the bill isn't in my name. They are a dirty company and they cheat people.

10 years ago I had DirecTV transfer everything to my current home. They were having some kind of special, 4 boxes for the price of 1. We told them we only needed 2. My husband has a little welding shop on our property and they asked if he would like a box in his shop, he jumped at the chance. A DirecTV guy came by on Feb. 11 and asked my husband if he liked DirecTV. And he said yes. When I came home, no tv. After 5 1/2 hours on the phone I find out they are charging us with fraud for not having a commercial acct. for his business. They installed it and never told us it was illegal. Now they won't take our calls, the man I need to talk to, mailbox is full. I had another company install their services, DirecTV won't let us uninstall, paying for both. We are not wealthy, and will have to sell 18 year old car to try to hire a lawyer. Please help.

I'm sorry, but DirecTV has stooped to a new low. I keep getting advertising through the mail that is purposely made to look like personal mail. It's hand written and looks as if someone is actually writing you a letter only to find out it's advertising to come back to DirecTV. The advertising is intentionally disguised and the return address is from El Segundo, CA. I wouldn't have DirecTV again if they gave it to me for free for life! Poor customer service, weather outages, channel lineup changes whenever they feel like. I don't understand what's to like about them? They are the worst of the worst when it comes to greedy corporations.

We bought a manufactured home 11/2014. The DirecTv installer put the dish on the roof but we found out it was against code in our area. When I contacted DT about the problem they told me I'd have to pay $50 for another service call to have it put on a pole in the yard even though I knew nothing of the local code and apparently DT nor their installers keep up with code.

As most of you know, DirecTV charges an unconscionable fee for early cancellation, however, they believe they are entitled to this fee regardless of the reason you are cancelling early. Here's what happened to me: At the end of the 1st year they were not able to provide me with a comparable monthly payment, which was approximately $30 more a month and would cause a financial hardship for me, since I am a senior receiving Social Security only. I expressed this hardship to the representative and asked if there was any other payment plan that was more affordable for me. The representative said that was the best they could do. I checked with my phone and internet service provider later and found that adding the TV would be considerably less than to stay with DirecTV.

The day of the Superbowl (2015), I was having a superbowl gathering and my Directv went out. I called customer service and reported it and he said there is nothing he can do that it was an act of GOD. Granted, Chicago was having terrible weather but not to credit the account or just act concerned would have been nice. The next day I decided to cancel the service (the service was still not working anyway) and that's when all of the hidden fees and contracts came out of nowhere. I have been asking them to send me the contract so I can look it over and have not yet received it but I definitely received the last bill which included early termination fees which I have been with them for over 4 years.

I was told that I had a guaranteed price for a year, only had it for 3 months and price went up. Called them and they said there's nothing they could do about it!

I have had DirecTV for 1 1/2 yrs. Just noticed I have been charged 25 bucks a month for an HD program in my box. I have to pay 25 bucks a month for a program they put in the boxes really. It’s crazy I don't have any movie channels and I still end up paying over 100 bucks a month for crappy service that goes out for a cloud. I am switching to Dish as soon as I can get out of my contract.

I have had DirecTV for 1 full week and the boxes have been frozen and/or with no signal for 4 out of 7 days. After speaking with customer service numerous times, they told me to go to my roof to clean the satellite - still frozen!! I asked to cancel my service since I was not happy with it and they said the 15 day trial period is not for New York Customers!!!

Was told I would have HD for life free of charge, after 6 months was charged for it. Was told my contract was up in October but now am told I have 7 months left. Was told if I signed up for NFL Ticket I would receive the super bowl on it as well as all the other games, did not. But was charged $300 for the month and half that was left. If I had been told there was only about a month left, I would have never ordered it. They did adjust that fee. Now that I have gotten tired of their lies and canceled their service, they are telling me that I owe them money and the monies I have paid them was for the previous month. No one I know of bills two weeks into the month of service.

I upgraded to the genie from an old receiver a couple of months ago. It won't stay connected to the internet for on demand, you tube and Pandora. I have called to complain several times. They say it is a known issue. But I don't understand why they would put that faulty equipment out. I pay to have those benefits but they say is complimentary. I disagree and want to cancel but I am bound by this contract. This is extremely frustrating.

I haven't had too much problems with direct tv and if there was a concern it would be fixed right away customer service great and Cody is the best rep there. I will stay with direct tv for a long time and those who say they have problems with direct tv they don't know problems until they go with Comcast. Nothing is perfect but you have to pick out the two evils and the one that is worst is Comcast. I love direct tv. Recommend it to anyone and everyone especially to those who have xfinity / comcast / Warner something. Direct tv awesome.

I switched to another service and canceled DirecTV. I get a bill in the mail 2 months later saying I'm late 2 months so I called them and they told me it wasn't canceled and I've never called them to cancel. So now I'm stuck with the bill that I tried to cancel 2 months and I'm paying for 2 services.

I've had DTV for less than 3 months, & have concluded that choosing DTV was a bad decision, because of their un-empowered customer service & very greedy policies that start to screw over their customers, once they have sucked you into a contract.. Received the first bill which had 2 unauthorized charges which I had to fight to get removed. Once the illegal/unauthorized charges were removed, DTV wanted to make it clear that they were doing me a favor. I had to waste a lot of my time to get their illegal activities noted & removed from my bill.

Have to start by stating that I'm not a big fan of cable companies, usually finding them over-priced and a take-it-or-leave-it attitude with their customer service. I have to admit, due to my experiences with DirecTV, I'm rethinking my reservations greatly. First of all, DirecTV claims to have a reliability as good as the cable companies and superior customer service: I found this to be true- as I was signing up for a two-year subscription- once signed up, reality set in.

I moved into a new apartment and I needed to set up cable and internet service. My next door neighbor had Century Link/DirecTV and recommended them to me. I had read reviews about them in the past and was really reluctant about using them. I decided to give them a try and boy was I glad I did. Their customer service is great!! Every time I called, I didn't have to go from person to person or be put on hold for hours. They took care of my problem right away. As far as their cable service, I didn't have all the problems that other people said they have had in the past. Even when it rained, my service was still great. I would recommend them over Comcast any day. They are wonderful!!!

In oct of 2014 I signed up for the directv bundle with centurylink for a locked in price for 3 years. Since that time I get a separate bill, from both companies for different amounts and no discount every month. When I call them centurylink says they cannot access direcTV's records and directv says the same thing. When I call I keep getting disconnected. When I call back I get a different agent and have to start all over. It is now the end of Feb. and nothing has changed. I have run out of patience and I am totally stressed over this. I feel that it is false advertising. They never honored any contract. I will also be filing a complaint with the attorney general in this state. I feel this consumer fraud. Maybe all of us out there should get a class action suit going.

They lied to me. Signed me up for HD and DVR and when the first bill came, it was 50.00 more than what 2 different reps told me it would be. Disconnected yesterday.

I went to AT&T who set me up with Direct TV. Right from the start there were problems when I had a question about service or my bill and called. The customer service representatives were rude and abusive. One time I tried to rent a movie it took them over 3 hours to start it and they actually asked why I could not understand them, obviously they thought I was stupid. So here I am trapped into a 2 year contract and my rate went from $75 to $140. Their response is oh well too bad. This not what I was told on the phone initial and Direct TV does not care. Be wary and do not sign up with them they will do anything to lie and cheat you.

So our Dish contract is up and we get bumped into by a DirecTV salesman at Wal-Mart. We set the appointment for the install. The installer shows up and sits in my house for 2 hours complaining about his back and talking on his 2 phones. I finally said "dude you got to go." I called the salesman who did everything right. I feel no ill will to him at all. He was willing to send out another installer. But with this installers conduct I can see why the reviews are so slamming of this company.

I recently got a new number. DirecTV has called me a few times on it. I am on the Do Not Call registry. I called to get my number removed from their records but I couldn't get a human to talk to. I finally got on their chat and they informed me that they couldn't remove my number because I wasn't the previous owner of the number. They suggested I find out why both of us have the same number and wouldn't listen when I said that we didn't share one, I got the guy's old one. They refused to remove me from their call list even though I never don't and never have gone through DirecTV.

When we got tired of our cable company's frequent outages and poor customer service, we decided to go with DirecTV and have regretted it ever since. The man that showed up to do the installations put the dish on our roof and then said I would need to write him a check, made out to him, for just under two hundred dollars. I was appalled and called DirecTV and they assured me this was a DirecTV employee. When I asked why I would have to write a check to one of their employees to do their job, I got put on hold. The second attempt to get an answer had them disconnecting the call. The third was the same. In the meantime, the man went out and was starting to run lines when he fell from his 5' ladder (obviously not a well-equipped professional), damaged landscaping and then yelled at me for his fall. By then I just wanted him off my property and finally I reached someone at DirecTV who directed him to leave immediately.

They keep calling about 2-year contract fee after I told them this is not working to begin with. Why pay for something if it's not working?

Just switch to directv because they told me I was saving money by bundling tv and internet. They said I would pay a certain amount for both. Then come to find out I still have to pay both directv and centurylink full amount for internet. So in the end I was lied to. I switch to bundling to save money and go thru 1 provider instead of 2. If knowing this I would have just stayed with Dish. Been a directv customer for 5 minutes and already not happy.

I recently moved into a smaller place to save money and I wanted to reduce my DIRECTV bill by going from 3 TVs to 2 TVs. DIRECTV told me they could do that for me and since I have been such a great customer since 2003 I am getting a FREE DVR upgrade. Well THAT'S **!! For 3 TVs I was paying $117.00 a month, now with 2 TVs and my so called FREE upgrade I am paying $146.00 a month. DIRECTV has picked up all the bad habits of TIME WARNER and are now screwing their customers over.

We signed up for this because we thought it would be better but every time we call to talk to them about our bill it goes up. We're done. It keeps going up. Every month there's always some charge that is there. If want to keep customers keep your rates at one amount and keep it there. Its not worth.

I ordered Direct TV by phone. The operator was very helpful. I was told I would receive $250.00 Credit Card for ordering Direct TV within a few weeks. This was a bonus for ordering Direct TV and was to be used as I wished. I called Direct TV and was told I would receive it in the mail within a few weeks. I called a second time and was told that I had to log in create a account, post my information and print this info out on my printer (I do not have a printer), and mail it in. I was told to find a friend with a printer. Today Feb 13, 2015, I placed a 3rd call to Direct TV. After 20 minutes on the phone no answer as to when I would receive this Bonus. At this time Direct TV is in Breach of the Contract that I signed. I have paid my Bill. They haven't lived up to their Promotional Ad. Direct TV may pick up their equipment.

Why should I pay a monthly maintenance fee on equipment I don't own? Only to have a service man who can't fix anything come to my home. I lose my internet connection almost daily and every time it rains my service goes off. Their service is awful, can hardly wait for my contract to be up. Don't do business with these people!

I do not recommended DirecTV, the customer service is bad and lack of professionalism. My satellite is down for 3 days because the weather snow around my satellite. I have spoke with at least 3 different employees including a supervisor to send a technician to my place and try to fix the problem. Both employees were very rude. One of the employee ** said to me they can't send a technician to my place but if I can't go to the roof and "brush the snow around the satellite in order to fix the signal." REALLY!!! They expected me to go to the roof and do their job.

BEWARE! These guys will tell you what you want to hear and send someone out to scam you on additional costs. I ordered 6 TV to be set up and they came out and told me that they can only set up 2. Account number **. Be warned this is the second time that this has happened and thought I would give them another chance...

I have been a customer of DirecTV for about 4 years. They offer all of these promotional items without you authorization. When you discover that you are paying for them and do not want the promotional offer, they do not want to refund your money. They also give you every excuse claiming that the customer is at fault. DirecTV is a joke, customer satisfaction is not their number one priority and the representatives that you generally speak with have no manners or skills in speaking to the public. We will be leaving DTV at the end of the month.

Over the past year I have called every month trying to get my incorrect billing corrected. Some credits were issued, but not all. Every month the same billing problems occurred and each supervisor I spoke to assured me the problem was solved and the entered notes in their computer to reflect it. We were promised from the beginning free 12 month sport pkg worth $300.00 and never received. A free DVR, never received. Billing to be a certain amount, not honored. I finally gave up on 2/12/15 and decided to file a complaint with CEO and the DirecTV complaint department.

They have had issues with their software for at least 3 months with the list freezing up. Once it freezes up you can no longer choose programs that you've recorded until you reboot by either killing the power to the genie or pushing the red button the box. When you do that it stops recording what ever programs are being recorded at that time. They have said they are working on the problem but I haven't seen any improvement. For the record I'm going to drop their miserable service and go back to Comcast. Another problem with DirecTV is the customer service or the lack of. Trying to talk to them about a problem is useless. They don't have a clue what they are talking about. The online tech support people are decent. At least they try to solve any issues you might have. Thank you. Carl **. Age 77 and I've put up with DirecTV for at least 6 or 7 years but now I've had it.

I call DirecTV and have question about my billing. This guy name Richard answer and I start questioning my bill and need some explanation about my bills and a lots of my they charged on my billing that I didn't ask for it I was been charged. But anyway I ask Richard that's was his name he said I wasn't happy to all the answer to all my question and he was rude so I ask for a supervisor or a manager and he told me that he don't know where I got the idea that I can speak to a supervisor or a manager I have no right at all. I was so angry so I hung up the phone. I just don't want anybody to go through that experience.

I had used my own cc to pay my mom's bill one time and when her bill went in default they chose to charge my cc for the full amount even though I got a guarantee from a supervisor that it wouldn't be charged. Now they are refusing to refund me the money and I had to pay late fees for my rent and almost lost my home. They are doing things unlawful and I would never get their services. Comcast is sooo much better by far.

I am unbelievably livid with DirecTV. My husband opened the account in his name when we moved to Las Vegas a few years ago and we had nothing but problems. We liked the service so we dealt with the crazy changes in price for a while. Then we moved from a house to an apartment. They charged us our monthly bill and a separate $200 moving fee. They take their bill automatically out of our account, but assured us that the moving fee was SEPARATE and we had 15 days after we received the bill to pay it. That was a LIE. They charged all of it (almost $300) to our account.

I have not had service with DirecTV in about 2 years and when I shut the service off I returned all of their equipment. I noticed an ACH withdrawal on my bank account for $145 in January that was not authorized by me. When I called to get the $ put back on my account they will not discuss it with me but will only give me instructions to fill out a complaint online. In my opinion this is FRAUD! I didn't authorize them to take the $ out and I have to jump through hoops and wait for them to respond before getting my $ back. I don't make a lot of money and this could have caused me to be overdrawn if I had not caught it when I did. I will never use them again and plan to let everyone I know how they conduct business.

Called DirecTV to discuss TV packages. Customer Service told me that my TIVO was compatible with DirecTV. Explained again to Customer Service that I owned my TIVO and I do not pay monthly for it. Customer Service assured me that it was not an issue. I instructed the Agent to notate the account for the technician installing so he had awareness. I sign up for 2 years. Technician arrives at the house and promptly explains that my TIVO is NOT compatible with DirecTV. I call Direct TV and explain the issue. DirecTV pulls the recording of my customer service call to see if I was lied to. I was. DirecTV agrees and releases the contract. They refuse to give me a free DVR for the 2 years. I cancel the service with no fees.

My complaint is simple. I've spent over $200 a month for 3 years with DirecTV on a 5-room system. 2 years I was offered a free upgrade, I took it and here to find it extended my contract by another 2 years. I decided to switch to cable when DirecTV decided to raise my rates again despite being under a claimed "price lock". $14 in 2013, and another $11 in 2014 between base pack increases, bogus RSN fees and MRV fees, as well as increasing the protection plan charges. So I cancelled and wouldn't you know it, they tacked on $160 for ETFs, even more for unreturned equipment fees before they even sent recovery boxes. Anyways I sent back everything, and ended up with nothing except a $500 bill for services that were never used.

Had two tenants subscribe without my consent and an existing dish on the property. These installations by Multiband created damages to siding, a window, and running their cheap cable inside of a door jam bringing me in violation of local code enforcement. Multibands (DirecTV contractor) training rep. defended the installation and offered me $250 to eat it or take them to court. My advice is this, keep these people away from your property. They are not qualified. DirecTV will no longer be allowed to service anyone living in my properties. At one dish per customer and the eight potential customers in this dwelling consider the appearance the damage, and by the way they they will not remove or reuse the junk they leave on your building.

I recently lost my job. I was unable to pay my DirecTV bill. My service was terminated, and a month later they automatically withdrew $244.14 from my account. When I contacted Direct TV about the hardship this placed on my family they replied with, I'm paraphrasing, "It's in the customer agreement." The "customer agreement" apparently allows DirecTV to charge your card any time they want to without your knowledge.

We have been a DirecTV customer since 2002. Our recently purchased home in Az. had DISH network and we wanted to switch service to DirecTV to have same company at both locations. They came to install new service and satellite dish. The installer was very nice and did a good job hooking everything up so we tipped him and he picked up his tools and cleaned up and then left. After leaving we noticed he had taken not only the old DISH network dish but also our dish we had purchased on our own to use for our Motor home when traveling.

Customer services sucks - I was hung up 3 times, they don't speak English. I asked for a supervisor and got a ghetto supervisor named Shaniqoa who still wouldn't assist me. I called back for the 8th time today and got Georgia then I got supervisor Jarold who finally helped after 2 hours of calling. I rather go somewhere else. Their customer service sucks.

I was in Costco when I was approached by a DirecTv to change my service. I spoke at length with the salesperson. He quoted me a total package of $54.00 per month for TV and Internet bundled with AT&T. He was very clear that I was an AT&T customer. He was so clear that he wrote on my order to call AT&T to cancel my TV service and bundle when installation of DirecTv was complete. I spoke to no less than 12 people at AT&T and DirecTV because I could not bundle, because I was and am a AT&T customer. I now have to pay $31.00 per month for Internet and $59.00 for TV. NO ONE at DirecTV would take any responsibly for their salesperson nor the sales manager.

First they were late for the install. Then the tech said he could not use the dish mount that I have my DISH Network dish mounted on and that he needs to install a new pole and that will be $70.00. I told them to get out and I canceled my service. I will stay with DISH now - still have great picture and the cost is a lot cheaper. Was only switching to get the NFL Sunday ticket. DirecTV is a rip off.

I signed up for DirecTV through AT&T in September. I specifically asked the rep if I was locked into a contract. The rep said I was not. I've had constant problems with the service from day 1. It could possibly be because I live in Chicago where there are weather issues. Regardless, the problems can not be fixed. It's literally something new every week. After much frustration and numerous phone calls I tried to cancel the service. I was then told I was indeed in a contract and had to pay 350 dollars just to cancel the service. I also called today to complain about the on demand not working and the tech said "do you need the music channels and nfl channels". I never signed up for those and she politely told me that DirecTV can change your plan at anytime..

Long story short. Called order service. I was asked what channels do I watch. I advised and was told my sports channel would be free. Later I was going through the channels after the tech left and realized I didn't have a lot of channels. I called and they advised I would need to upgrade. They also offered me a free 3 month for hbo.com/show. Well, I called to cancel. And was told I'm losing 78 channels and my sports. Now how did we go from 3 movie channels to 78 and I would have to pay $136.00 for the package. Why wasn't I told the premium was free for three months. But ran my credit, told me lies and ask for more money. I will see if I can seek legal action.

I purchased a new P-Series 60" 4K Vizio television, and paid hundreds extra for the 4K capability, even though there really isn't any 4K content available just yet. Then I find out that Directv has a deal with Samsung, and once they start broadcasting in 4K, only certain Samsung TVs will be compatible with the format. Nearly every other manufacturer out there is making 4K televisions, but it may as well be false advertising. I'm not sure whether to be more upset with Directv, or with Vizio for advertising how great their 4K TVs will be, but won't. I have a nice picture, but I could have had that with a much less expensive 1080p unit. Both Directv and Vizio admit to this situation, and neither can give any hope of a solution. We're not likely to be getting 4K content from Dish or cable anytime soon, so this is really annoying. Either get a Samsung, or don't waste money on 4K.

It only took about one minute to put the information in and it's been almost a month and the problem has not been solve yet. The worst thing is I have had DIRECTV since early 2000 and have been a faithful customer of their and this is the type of service that I get. I am seriously thinking going with another company. I like their products but I don't like the hardship that they has caused me to be in. I have spoke with more than one person about this situation and it has not been solve yet. This incident happened on January 14th.

Day one of instillation. Showed up at 9am and had the wrong equipment so we had to pay another $110 for the correct equipment. We then needed a special mount for the dish that was $60 extra. This is only the beginning. They then need extra ladders for the job. Then their power tools didn't work so they had to borrow ours. They then proceeded to hook, yes up with witless routers/boxes.

DirecTV is an unscrupulous company with deceptive business practices and zero customer consciousness or integrity. When I first started my services in 2013, I began paying $43.00 and then a few months later my bill went up. I called, talk to them about and they provided me with a credit that lasted a month. It seems that my bill goes up everything month and I have contacted several times, but they said that they can't lower my bill.

Directv added a new charge that has never been on my statement, the Regional Sports fee plus tax. Also charge more for equipment I use to watch programming when they say before joining, no equipment cost. It was $6.00 for each receiver, now $6.50 a month, without improving my equipment.

January 4th, 2015, I receive my statement from DirecTV. The good news my 2-year contract is up, the bad news my bill raised to $120.25. I called DirecTV, talked to a retention specialist, who offers to lower my bill $30 per month, gives me the premium movie channels for 3 months, and offers to have a tech sent to my house since my internet connection was not working with my genie. I told her I would not commit to any other contract terms and wanted to shop other options since I've had a number of service issues over the 2 years (more problems than the previous 20 years with cable). She told me no problem and I could cancel anytime. I received my February statement, and my bill is now $132.38.

Within 24 hours I tried to cancel because of poor service and can't without incurring $500 early termination fees.

My family and I have been loyal consumers of DirectTV for over five years. We had no complaints until this last fall when my rate went up almost $40.00 with no explanation on why. With having automatic bill pay and going paperless, of course I did not realize the change until it was already taken out of my bank account. Once I notice the increase, I called Direct TV, worked with an individual and thought I got my bill back down to what it once was, with of course renewal of contract. I even got new boxes, more recording time and free movie channels for a month. Thought I was getting a good deal, how naive.

I have carried the protection plan with Directv for several years. Have been a customer since 2000. They have never had a problem with a payment and it has always been paid on time or before time. I pay 7.99 per month for the protection plan to cover THEIR equipment which I pay a monthly rental fee on but I decided to do this to protect my service. I called today as one of the remote controls has stopped working. The on button will NOT turn the system on. Talked to a Kelly and she told me as long as the power button would turn the receiver on and then I had to change it over to the TV button to turn the TV on...this was not a reason for them to replace the remote.

I called DirecTV regarding their bundle program. I was quoted 87.00 dollars for the bundle. I was paying $108 with Time Warner so I decided to save a few bucks. I locked in the deal and they transferred me over to AT&T. They finalized the amount at $87.00 with AT&T. I got my first bill from DirecTV and it was $59.06 and my AT&T bill was $96.06. I called AT&T and they said they have no records of me signing up for a bundle deal nor did I get a bundle discount. Also, AT&T added an installation price of 99 dollars broken into 3 installments on my bill (I was not informed). DirecTV states on their bundle brochure, "No installation price."

Please be aware that DirecTV gives you your refund on a prepaid Visa card. If you want to transfer the balance to your bank account there is a fee. It would have been nice if they would have sent a check instead of a prepaid card that I don't want. Will never go back.

Been a paying customer since 7/2011 with no late payments or disputes. We were offered a free upgrade to one of our receivers in 11/2014, which we took. Online, it was not clearly identified that getting NEW EQUIPMENT UPGRADES RENEWS YOUR 24 mo contract. We had no idea that we were under a new contract until 11/2016 until we decided to cancel our service for better/cheaper service with Comcast. DirecTV instructed us to review the Customer Agreement that was attached to the confirmation email received when placing the new receiver order. NOWHERE in this legally binding contract does it EXPLICITLY state when a contract is renewed or HOW MUCH the cancellation fee is. It only lists a $15 deactivation fee, that is ALL. Information about the contract cancellation fee is hidden under multiple website clicks, NOT IN THE BINDING CUSTOMER AGREEMENT.

I have been a faithful client of DirecTV for over 4 years now. I am moving and my new place has Comcast as part of the package. I only need one provider. I called to cancel and they charged me a cancellation fee. For what??? I am current on my bills and has one of their premier package... DON'T GET GET DIRECTV. The client service person was rude. I was still talking to her when she asked me if there was anything else she could help me... You haven't resolved my primary issue, what makes you think you can solve another one??

I was originally happy with DirecTV although I thought that it was crazy to have to pay so much for each additional TV. Still .... However, after 3 months all the channels that they tell you are free are no longer free and your bill doubles. I called, they fixed it and started another 3 months free. However, then they added NFL Sunday Ticket even though I told them I didn't want it since no one in the house watched TV. I was told it was free but I specifically said No. Sadly, I set up my account so that my bank automatically paid whatever I was billed each month and I didn't look very often.

When DirecTV was installed in our home, there was a promotion which included a free upgrade and wireless genies for up to 4 rooms. We had one genie installed day of installation and were told by two separate DirecTV employees that we would be able to add additional genies at ANYTIME (even 6 months after installation) and this offer would still be valid. When I called today to add a wireless genie, I was told I would have to pay $100 for the genie plus $50 for an upgrade plus S&H.

I was promised a "Triple Play" price with high speed internet and home phone which had to go through a partnership that DirecTV has with FIOS. After signing up and getting the dish installed on my house I waited for the call they said I would get from FIOS. This call never came because the person that I spoke to on the phone from DirecTV never processed the order with FIOS. When I contacted DirecTV they said that there was no such offer that the guy had promised me and that I should have called them directly. This came as a surprise to me since I got the phone number from a website with giant logos all over it saying it was DirecTV. They said unfortunately I had spoken to a person from a contracted company and he was a third party "broker".

Overall not as good as they were. It takes longer to speak with someone and sometimes takes two or more calls to resolve a problem. Current problem snow on my Dish thus no reception for over 60 hours and counting and I was told I would have to wait until it melts no matter how long it takes.

I ordered services online and the delivery guy came to the house to set up. When he got there he was halfway done and states he had to stop and remove everything because we had a balance on the account. Keep in mind he has already drilled holes etc.... I was pretty upset cause I paid 300 online due to credit check. So we call in and they said we had a balance which we have never had directv before, so I was going to dispute the old case. I cancelled the new order but now they will not give me back that money i paid on the deposit.

They told me I could record on all 6 Genies, lie! I can only have 3 recordings and watching 2 TV's at the same time. Julian told me they would give me 2 HD DVRs to fix the problem. Julian set up a day to come out. They never showed up. So if you speak to someone that says he's a manager and his name is Julian call Charter TV instead. I can't wait to go back to Charter TV. It's only been 5 days and nothing but lies and 2-hour phone calls. Charter is more expensive. It's worth the extra money to not have to be on the phone for 2 hours while they try to sell you stuff and transfer you to someone else. All I can say is RUN!!!

Nothing but problems. That's just it, the problems have been here since week one. You call then it works for a day or two then right back where you started.

We are locked into a two-year contract for so-called "service" which has become progressively deplorable: to wit: outages, i.e., signal loss without any apparent reason! (no foul weather or any such element to disrupt the signal). We sought to disengage from DirecTV, but were informed that in order to be released from the bondage, we would need to submit "bail" to the tune of approx. $480!!! This form of consumer exploitation is reprehensible! (Oh, also... for the record: we are being charged a DVR-use fee, and we DO NOT have, or employ, a DirecTV DVR!!!)

BE AWARE! First let me say, this review is NOT reflective of the tech support team (employees in the trucks) here in Pensacola. In fact, I feel confident that Field Supervisors, Joe ** and Mike ** did everything they could on multiple occasions to get my system to work but were unable to do this. That being said, if you are considering DIRECTV service or any satellite service you may want to consider the following things I learned and experienced with my contract period with DIRECTV: Your service will NOT work in thick cloud cover such as a thunderstorm DESPITE what they may tell you (even if you change the resolution settings, as they will suggest you do when you call in with this issue).

I called to get DirecTV and gave my social for them to check my credit... I know my credit is good but they denied me because I had lived in a house where someone else had DirecTV and had outstanding bills. So I can't get my own DirecTV in my own apartment now until the bill gets paid off by the other person in my previous apartment. I mean that’s sick. They claim they want to get more customers and they push them away. That reason didn't make sense to me. I dunno why I should be denied services because of someone else outstanding bills. I thought the account was an individual account because we all have different social security number. They just lost a customer despite the fact that I meet all qualifications. Why should I be paying for someone else sins? It doesn't make sense... Makes DirecTV more irritating now.

I joined to DirecTV when I move to a new house in Feb 2014 because in the new home area there was not AT&T Uverse (AT&T client for around 6 years). Then AT&T sold me DirecTV, after four month I called DirecTV to cancel the service and at that moment I knew that I had a contract for "1 year" (that was what the customer service representative told me). I was trying to cancel because I thought that my time on AT&T will be on account, but no, silly me. Then, I waited until September to cancel the service, because their billing procedure is weird it gets higher and higher.. even though you do not add any extra service to the account it gets higher then I spoke with the representative and she let me know that the contract was not for 1 year, instead for two years, then I agreed with her to reduce my monthly service and with it my bill amount and then time will run and my cancellation fee will be less, everybody happy.

I only signed up for DirecTV because I got taken in by a CenturyLink operator who said it was a better value to bundle the internet I really wanted with DirecTV. Twice CenturyLink missed appointments to set up my internet. So I got tired of waiting and decided to cancel everything. I had just gotten the installation done on Thursday the 22 of January for DirecTV. The installer told me twice before I signed that the installation was complete that I had 30 days to cancel. I called 4 days later to cancel and was now told that I have to pay $480 and that the cancellation window was only 24 hours. I should not be charged this as I was told that the information was sent to me in the mail and I did not receive anything until yesterday (almost a week after installation). I knew only what the installer told me which was that I had 30 days to cancel.

DirecTV offered my dad a plan. After the first week it stopped working! The next week they disconnected service. After that they asked for equipment to be returned. They are liars! And they said that my dad had cancelled and had to pay cancellation fee! After that we refused and asked to speak to a supervisor because he never cancelled contract so we were not going to pay. Well Yesterday they processed a payment for that cancellation fee! Without my dad or me authorizing it! My dad is on a fixed income and retired! It is so unprofessional that They lie so much! To hook customers! And once they're hooked they have all those hidden agendas!

I signed a two year contract with DirecTV for the basic TV package. A year in, I barely watched it and wanted to cancel. When I called, I was told it would be $240 cancellation fee, but he could reduce my payments to $4.99/mo for the remainder of my contract. He said he extended the special pricing of $19.99/mo for another 12 months, and then he switched me to paperless billing ($5 discount for 12 mo) and applied another discount of $10 for 12 mo. My next bill was correct, $4.99 with taxes and fees.

Long time customer since 1999. Have old equipment they want 500.00 to up date everyone else gets for free. New customers pay less for same package.

'Tech' arrived unexpectedly early & left before he was even supposed to be here. I never heard him knock on the door or ring the doorbell. I came out of the bathroom, saw the truck in my driveway & thought he would come in since he was early. Instead he just backed out & left. They have my phone number, the idiot must have a cell phone or some other electronic communication device. No call, no nothing. I can't wait to get rid of DirecTV. Now I have to wait for them to call with another appointment.

The new way of putting the playlist in order is confusing. When you list items by oldest first, the order within the list is not in oldest first order. That makes it harder to find what is next in order to watch, when you like to watch oldest episodes first.

I am disappointed that my service for a dish upgrade was not fulfilled on time. I was committed by Direct to have it installed today, Jan 23rd but the technician said they did not have the dish with them. I called them to make an appointment for the following day but apparently they couldn't do it until the 27th Jan. I was already being billed for a service not rendered to me. I had this ordered to watch a match on Sunday which is now not at my availability due to this incident. My dissatisfaction is for the following:

I am a landlord. A tenant gave their own permission to DirecTV to install a dish on the roof. It flew off and almost killed someone! This is an 4 story building. I had no idea that it was there and gave no permission, and they moved. I called DirecTV and they would not give me any information about who installed it or who ordered it even though I own the building.. The second person even admitted that I (the property owner) would be responsible. I was on the phone for hours to get them to tell me that I have no recourse. Shouldn't they not tell me who installed it? It was on my property. It could have killed someone! And they didn't care!

From the very beginning this service has been a nightmare. When they say that weather conditions may cause you to lose a signal for a few seconds, don't believe it! It can be hours! And the weather may not even be that bad. Certain types of clouds can cause loss of signal! Finally, we came to winter when atmospheric conditions seem to be more favorable for it. Then they take away our ABC affiliate! And blame it on them!! I should have stayed with Mediacom. Nothing like that ever happened with them. Those were the good old days. When you talk to DirecTV on the phone, all they do is say they are negotiating "on my behalf". What a crock!! I cannot give them any stars (I guess I am required to give them one, but they surely don't deserve it). Signing a contract with DirecTV was worst mistake ever!

DirecTV is an unscrupulous company with deceptive business practices and zero customer consciousness or integrity. They billed me 39.95 a month for NFL season which I specifically told them I did not want. I RECORDED the conversation with their rep in which I told them not to do this. I was on auto-pay and when I realized I had been being charged for this, I contested the charge with AMEX and DirecTV threatened to turn off my service if I didn't pay. They also added movie channels I did not ask for and had to fight them to get them removed. They are a disgusting, unscrupulous company, matched only in their indifference to customer care by the horrible Time Warner. Don't do business with them if you can help it.

Called DirecTV today to see about getting service. They immediately ran a credit check which of course I passed. Was quoted a price of $99 and they activated my service. Was then transferred to their so called bundle specialist who informed me that my bill would not be $99, it would be 140. Called to disconnect my service and they are extremely rude and did everything in their power not to accommodate me. After I threatened to file a complaint with the FTC they agreed to issue me my refund. So basically they did a hard credit inquiry and took my money after they lied to me. Glad to see I'm not the only person who has seen DirecTV for who they truly are.

I first contacted DirecTV on Nov. 21. After 2 days I got installed I was happy and excited because they were fast and the tv service is great. When I talked to the salesperson over the phone I know I ordered the Select Package with the promotion for $19.99/month and when it was installed I noticed that I wasn't on Select package. I was in Choice. I didn't want to pay extra because I set my mind to only paying what I'm supposed to when I was speaking to the sales agent. It turns out when you make changes to your account they are going to charge you, also you're going to lose the rebate/promotions discount.

Our two-year contract expired and Directv kept offering us a free upgrade to their Genie HD DVR Whole-Home Service and Genie Mini's. Their website boasts that you can record up to five shows at once. However, what they don't tell you is this: Since all the minis work off the Genie DVR, all your TV's are connected (whereas before we had five TV's with each their own receivers, only two of the TV's were connected).

I was looking online at DirecTV and decided to chat with a rep because I was interested in the bundle, which only had a few days left for the Select Package and Internet for $59.99 a month. After chatting for a few minutes, the person I was chatting with stated it would be easier to speak on the phone, so I gave them my number and a woman called a few moments later.

An offer was made by a Dish network representative that did not provide sufficient information for a customer to make a decision. The service provided also was a disaster. The first installer did not have a clue about what he was doing. The second installer was very competent. However, after wasting an entire day of my time and that of the installer, I was told that I could not get local stations from the local area that I was used to access and preferred. That is, I was accustomed to and preferred Washington, DC stations, but was told, after an entire day of getting the dish installed properly, that I could not receive Washington DC stations as my local stations because of my address (i.e., location): information that I should have been given, and would have avoided wasting so many people's time and the additional money. I had to pay the second installer.

On 1/21/2015 I found out that I am being billed for services that stopped on 11/18/2014 until this date. Asked for credit toward my final bill to not be charged and DirecTV told me there's nothing they can do for even though I've been a long term customer with them since 2008. And all my bills are paid until now. Simply because I forgot to call and cancel. I informed them that I receivingly had a stroke and I forgot to call. They don't care they say it's too bad for me. Now am stuck with a $400.00 bill from DirecTV. Please Help.

I have had Directv since 2013. I am moving and have been quoted a balance of $200 to move my current service to my new house. Here is the kicker, it costs me less ($160) to CANCEL my service. On top of all of that craziness, nobodys perfect and I do pay my bill each month but as advertised I do not qualify (what ever that means) to get the discounted Gene with my move. So i would end up paying close to double the cancelation fee to move my service and upgrade to the Gene for them to sky rocket my bill in september for me to sign another two year contract with them. Its not worth not one bit to even start an account with this people. Nobody could transfer me to a manager or someone who could resolve my problem. I will be canceling my service if it isn't resolved before i move.

DirecTV increased bill and never alerted me. Customer service misled me to believe I would pay $39 less than what I was charged. (Why would someone reduce bill by only $7 and lose most of your channels??) Customer service indicated they would fix the problem and give me a credit because I have always been in good standing UNTIL they found out I was canceling my service -- THEN THEY DIDN'T FIX IT! But said they would only do if I stayed!! They admitted customer service person indicated she told me 29.99 for my service but said it didn't include other charges!!!??? Like I am suppose to read their mind! Bottom line -- don't trust and stay away! They'll take your money and then deceive you into staying with them and not make things right. For less than $70 I would have written the extra $30 off per month they ripped me off for...But nope, they prefer bad customer service...

The month to month rate has increased with no explanation.

I have had to call every few months to get my bill figures out with DirecTV. I've been charged something different almost every single month. They recently told me that I would be charged 36.99 and my bill is $59-$60! They're response "I understand your frustration and am making a report so it won't happen again... Thank you for being with DirecTV many years... Thank you for paying your bills on time... We understand your frustration." But don't worry, they gave us a $5 off coupon. Seriously?! I'm done.

I set up a plan with DIRECTV having a partnership with AT&T. They had no communication and had no idea what was going on. I called numerous times, staying on the phone for hours at a time trying to fix the problem. DIRECTV quoted me at $87.94 for all three services- internet, phone, and direct TV. I then got my bill from AT&T for all three services at $130. DIRECTV lied about the amount. Now I'm stuck in a two-year agreement and they won't fix the amount. I told them that I should not have to pay the cancellation fee because they quoted me at $87.94. They said no, they weren't going to waive the cancellation fee because they did not have anything noted in their system about the price they quoted me at. Now I'd like to know how. That is my problem and my fault. They should have noted everything that was set up the day I began my plan. I would not suggest going with this company due to their lying and horrible customer service!!!!!!

I have been a customer of DirecTV for two years and had been on the auto-pay system since the beginning. Other than the ever increasing cost for their services everything was fine until November of 2014. My November 2014 bill never showed up at my bank. I received an email from DirecTV on 11/19/2014 confirming the payment had been received. The same thing happened in December 2014. But once again the request for payment never made it to my Bank. I then checked MyDirecTV online to see if my bank info was correct and since I could not see it displayed, I re-entered it.

Had a wonderful young gentleman to help me. Spent a lot of time helping to lower my bill. A very pleasant fellow to work with.

A little over a year ago, I upgraded my DirecTV service to Genie and after installation the service took down my internet network and my Internet connections. After they fixed that problem after three visits over a 4-month period, the Genie Service kept failing. After replacing all receivers, DirecTV sent out MasTec, which is their contractor for installation. They came out 6 - 7 times, when the Office of the President decided to pull all the lines off the house and reinstall all cables in the house. After they did that they had to come out again as they failed to connect one client.

DirecTV told me I would be paying $64.00 per month for one year. I'm now paying nearly 70.00 per month, three months in, and no explanation for that. I have to call and complain to get this taken care of. They're ** liars that have to be watched. I'm cancelling and going to DISH TV as soon as possible. I've had DISH TV before and never had a problem with them like this. DirecTV has lost my confidence.

DirecTV performed a terrible installation: running cable on siding exterior, penetrating through an over-sized hole without any sealant. On interior, cable was run along floor with no supports, through a doorframe, along floor and up on to wall with splitter attached unto interior wall. This is in a bedroom. Door can no longer close. When contacted for repairs, was transferred to 11 different people over 3 hours. Had to call in repeatedly, was put on long holds and was hung up on several times. Finally, I was told that I needed to send a letter with pictures and a professional estimate (all of which I was expected to pay for).

I fall for the deal of $19.99 per month, Ha! I quiz them about all the particulars, seem good, then the first months bill came for $45.00!? I got the run around and they change it to $30. New bill $144, calling now!

I live in upstate NY and was a customer of DirecTV for 3 years, and from day 1 I was lied to. When I placed my order it was supposed to be for 2 HD receivers and when the day of installation came the tech said I only had an order for 1 but if I paid him $60.00 I could upgrade the second box to hd. I didn't do it. I was then told that the dish that was already on my roof from the previous tenant was much better than the one he was supposed to install, so he just hooked up to the one that was there already.

Never give you ALL details concerning your account just to benefits DirecTV, especially about the bundling package but always QUICK TO TAKE YOUR CREDIT CARDS INFO. Today after dealing with three DirecTV representatives, still they lied. Always saying they are sorry but not doing a DAMN thing about the problem- they are a corrupt company that only wants to take your money and the Hell with the customers. Been with them several years for two accounts; Florida for my mom & Texas for my resident. Trying to seek other company so that I can cut ALL BUSINESS WITH DIRECTV. UNHAPPY CUSTOMER.

Hello my name is Ronne. Don't get caught up with DIRECTV. They have so many hidden charges especially after 12 months, then you really start paying. I'm glad I did not sign up with this network. When I told them the next day I was not interested, all they did was hang up on me. Is that the kind of service you want and deserve?

I have been a DirecTV customer for almost 3-years. I have never been so eager to wait until my contract was up with a company so I could cancel! Well, unfortunately I could not wait because I have had ENOUGH with the continuous (LITERALLY EVERY MONTH!) calls to DirecTV for issues with service and billing since 2012! Every time I talk with someone, it is the same verbiage "I am so very sorry for the miscommunication from your last representative"....!!! Today, they debited almost $400.00 out of my account because THEY failed to process my payment last month after yet ANOTHER issue with them in November and December 2014. The representative today started with the "I am so very sorry for the miscommunication...Blah, Blah, BLAH"! She reported to me "There is nothing we can do to help you. We will not be refunding you".

I called DirecTV back in October to put a hold on my account due to moving back with parents for a short period of time and would not be using the service and did not want to pay a cancellation fee. They told me that account would be on hold until May 2015. I am now moving back out of my parents house and called them to see what my monthly cost would be and what I would have to do about changing the address and reconnect fees. I was told that my account was showing that I reactivated it and it would be $218.95 for the moving of services fee and I would be paying $134.89 a month. My service when I put it on hold was $73 a month, they could not tell me why it had nearly doubled. I asked if they had any promotions or specials going on right now, I was advised that they had no promotions going on due to it being January and those normally happen later in the year. What?!?!

DirecTV Corp FAILED to deactivate & protect my account as requested. They syphoned a positive credit balance of approx. $250 from the account until the balance reached $0. They continued charging a bill for nothing & ran the bill up to & approx. $186 without my knowledge or consent, while delivering NO Products or Services to any location. When the bill reached $186 they turned me into collections accusing me of being delinquent & past due. They had sent a bill to the wrong address even though they had been given all current & correct billing information & it was confirmed. They refuse to admit their own mistake & refuse to accept responsibility for their misjudgement. They are disgusting. BE AWARE!! BE AWARE!!

Signed up for DirecTV and 3 days later contacted by a rep to 'verify our installation time and information'. We gave him our information again including credit card info, he asked for social security which we refused to give. Found out after no one showed to install, 3 days later that this guy had cancelled our original order and opened a new account under my husband’s name with my credit info. And rescheduled our connection appointment for the following week. This guy NEVER said he was doing this! My husband never gave permission for this and we came to the conclusion he did this to get the commission.

I am having new siding installed on my home. My contractor while removing the old siding accidentally disconnected the line from the dish to my receiver. This occurred on Monday, January 12, 2015 in the last afternoon. I contacted Directv immediate to notify them of the problem and provided the problem code showing on my tv.

Actually we have been 85% happy with DirecTV. However we have not been very happy with some of sports coverage; often they don't show sports from our state and instead cover other venues. However the most disturbing thing that has prompted us to look to other companies is that DirecTV is now offering a Russian station. What in the world are they thinking? Russia is the enemy of the U.S.!!! And why won't they offer Glen Beck TV (The Blaze) that promotes the U.S. constitution and Christian values? We prefer to support companies that promote American values.

As a disabled veteran I live on a fixed income. Last month I was horrified when I went to my online banking site to pay my mortgage to find a series of charges in excess of 500 dollars in fees paid to Direct TV. I had to borrow money from family to pay my mortgage and was left 14 dollars to make it through this month. I was able to get them to reimburse me 140 dollars but was told it would take up to 30 days to receive a check.

In December of 2014, I was sent an email about special offers that DirecTV was having and called DirecTV to see what the offer was. I spoke to a representative and she explained to me that for new customers or return customers (returning after 1 year) can qualify for the special which included the NFL Sunday ticket for 2014 and 2015 at no extra cost and also a $200 gift card. When I call DirecTV, they tell me that there was no such package and that it was not listed on the account. I still have the email DirecTV sent about the specials. Spoke to DirecTV and was on hold for a supervisor for at least 45 minutes on January 13th, 2015 from approximately 1:45pm, Pacific time. It seems as though customers are not important to the supervisors/DirecTV whatsoever and they do not care about their customers.

I went to Sam's club to do my shopping and was approached by a sales representative for Direct TV. We had just received a promotional packet in the mail about bundling and had discussed it so I talked to him. He asked me who my cable was with, I told him and I also told him within the first 30 seconds that I had Verizon internet service. He quoted me a price which I naturally assumed included phone and internet, promised a refund if I called the number he gave me as long as I cancelled before installation and promised a 200 Sam's gift card for signing up.

Potential DirecTV customers beware, they are a bunch of LIARS. If you are going to sign up with them, make sure you have them send you the contract and review before signing it - DO NOT do business with them over the phone, you'll regret it. Last Dec 2013, I saw their commercial on TV and called them up for a quote for my dad. The Sales associate quoted me the price and advised that on the 2nd year the price will change but if I call them up to remove all the shopping channels, the price will remain the same. I explained to him that my dad is a senior citizen and lives on fixed income, he can't afford it if the price goes up. The sales associate assured me that it won't.

I received an envelope with gold on the inside with my Sunday newspaper. Curious, I opened it to find an advertisement for DirecTV. The price seemed so good, I decided to call. A lot of things were promised for free and it was for just under $100 per month. That was the "bait" part. Then came the switch. Everything that was going to be free was for either only 3 months, or in another case for a year. After that you were responsible for canceling it. Then I found out that a service call was $50 and as I asked questions, it seemed like more and more like not such a good deal.

I have really tried to keep my business with DirectTV. But they do not want to give me any price breaks. I have been with them over 4 years. Their stations are pretty good but way too expensive. We recently got a roku 3 and already have an amazon fire. As soon as I have an antenna installed within the next two weeks, see ya direct tv! My monthly charges stated at about $67 a month and now are $127.

I've been a customer of DirecTV since 2008. The dish installed on the side of our house rusted out around 2012/2013. When I finally got around to calling DirecTV to replace it in July 2014, the rep told me that they'd (DirecTV) had never heard of that happening, essentially implying I was making it up. After wasting a fair amount of time convincing the rep that the dish was in fact rusted (I had to threaten to cancel my service) an appointment was set. Side note, the service is at a second home, so scheduling an appointment requires a two hour drive on my part. Well the drive was made and of course DirecTV no-showed. I chocked it up to typical big company bad service and DirecTV's successful attempt to have as bad of service as Comcast.

I have been a subscriber to DirecTV for about 1.5 years. Due to circumstances beyond my control I had to cancel. Per DirecTV terms I expected to be charged a cancellation fee. I called to cancel and was told the system was down. I was given an "express" phone number to try the next day with a pin #. To my surprise when I called it ,the CSR answer on the 2nd ring. I was told my cancellation fee would be $220, but according to my records it should have only been $140. The CSR told me because I upgraded my receiver the 2 year contract started again - despite the fact that the reason it was "upgraded" was due to my original receiver malfunctioning and being replaced by an authorized service center. I was told then that this replacement would NOT start a new 2-year contract.

DirecTV withdrew $689.10 from my bank account. I do not have an account with them! My adult daughter has an account and recently terminated services. She received boxes in the mail last week to send equipment back and she now owes a $200 disconnect fee. Apparently, Directv kept my account information when I let her borrow money (using my debit card) to pay her monthly bill the previous year and that is how they had my info. I called and explained that I do not have a contract with Directv and I am not legally liable for my daughter's debts. I was told that the money would be returned in 8-10 business days after I completed a form online. I completed the form and received an email from DirecTV saying they are within their rights according to the Directv policy paragraph .... to keep the money and it wouldn't be returned! Needless to say I am angry and stunned! Maybe their "agreement" states that but I did not enter into that agreement with them! DirecTv is stealing my money!

I strongly recommend people to listen to the commercials about DirecTV from the other competition because they are telling you the truth when they say DirecTV is a scam. We had got DirecTV about 3 months ago and was supposed to have 4 boxes and I called in to get the 4th box within the 14-day period. Actually, it was the same day. The guy came and installed the other boxes which was already an issue with the order. It was already put in wrong but anyways, called today to find out why we haven't got our fourth box yet and the manager (Ashton) or what have you was so rude, wouldn't listen, but then had the nerves to tell me that it wasn't in the notes when he had just read the exact thing I was saying back to me. And then he said, "Well, we can't do anything now because it's been past the 14-day period," and we would have to pay for another box.

Who wants to spend money on something you should be able to watch? Not Me!!! Example: Catching Fire Hunger Games. I'm paying them so much money for t.v. It's not right. World War Z and a few. Whatever the negotiation issues were. Your customers are more important. Frustrated because I gotta spend extra on movies and I shouldn't have too. I'm paying too much money. I've been waiting to see World War Z and a few others and had to go to the store and buy it. This is wrong. And I know I couldn't be the only one.

I am not happy about the new trend that I have noticed recently. That is, instead of giving refunds on your account by crediting it to the same credit card that you used to make monthly payments, the new trend is to issue you a prepaid debit card. It seem to me that this cost DirecTV and all the other companies more to print the debit card and then mail it. Right now, I have 4 debit cards in my wallet that total less than $50.00 from 4 different companies. Putting it mildly, this is a real pain in the **. Why do we have to put up with this abuse? This is just one more layer of irritation for consumers along with the 10 to 20 step process you have to go through to talk with a real person at these companies. What happened to the original mantra "the customer is always right?"

One year after canceling service with DirecTV, I was contacted by my bank's fraud department saying that DirecTV was attempting to illegally pull $300.00 from my bank account. I had to close my account, and open a new one. DirecTV then elicited several different collection agencies to harass me, and ruining my credit. I have to include that during the installation of the equipment, one of the installers decided they wanted to walk off with a parting gift such as my video camera. After reporting it to DirecTV, they refused to take responsibility for the theft and I had to spend days finding out who the third party company was, and reporting it to the police. Then two Hispanic men showed up at my house trying to intimidate into dropping the charges. I refused! The company finally paid me face value for the camera.. That doesn't replace the memories that were stolen.

My complaint is that after the order was put in for DirecTV and they came, install the dish, the installer unhooked our Internet cable (which had a splitter outside) and used that cable. When we got home and seen that our Internet no longer worked we found this. Then my wife tried calling and leaving a message with the person who originally signed us up with no answer or return message. We finally got in touch with another rep 2 days later and they got in contact with an installer and he got in contact with us and told him how to get the new wire inside our home. He said no problem, BUT instead he drilled a hole completely thru our siding and wall when there was a place right underneath the house, right under the hole he drilled. This is not very good service on two different departments of DirecTV. I hope in the future no one else has to go through these issues.

Just called with a polite request to cancel my service and it was much more difficult and time consuming than it needed to be. I repeatedly told the agent we already had new service and I was in a hurry, and she just kept coming back at me with reasons I should stay, low-ball offers like $10/off a month. Everything she told me she repeated 3-4 times in spite of my multiple attempts to explain to her that I was in a hurry. I know they have a job to do but it should not take 20+ minutes to cancel an account.

I called to complain that we were having a box issue. They proceeded to run tests so on and so forth. I spoke with a perfectly nice woman. And she informed me that they need to come out to service it, problem being as they want to give you a four hour window and I have a busy life and don't have time to sit around for 4 hours. So upon them telling me this I said I need an hour time frame. Which they refused to do. And further told me that if they set it up and did a call ahead and I couldn't get there the tech would wait 15 minutes and if I was no longer there he would leave for his next job. So they're telling me their time is more valuable than mine. I run a customer service based business as well and I'm conscientious of my customers’ time. I would never give them a four hour window or at least accommodate them in some way, shape or form that best fits their life and needs. Because without your customers you are nothing.

Illegally withdrawal of funds from checking account to be applied to unknown account. Now have to wait another 10-14 days to investigate what happened and refund my account. Fax number given by DirecTV does not exist, was informed today by a supervisor, they only get email!!! Should have been given correct information!!! 2 was ago, especially when the my bank informed a withdrawal was made by DirecTV without my written consent... Was the incorrect amount of the bill to be credited to someone else's account. Now they say will research what happened, but I still am out $106.35.

Called DirecTV to get service set up in a new house. I wanted a Bundle of Television, phone, internet and security system. After setting up the TV programming & security with DirecTV, I was transferred to another person to set up the phone and internet service. The AT&T person noticed that the 1st person I spoke with put the address I was moving from as the install address. He transferred me to customer service to get the install address fixed. I was unfortunately transferred to India where I got a lady who did not understand anything I said. I explained that I needed the install address changed, she said, “I will complete your order.” I said, “My order is complete and I don’t want anything changed except the install address to…” She put me on hold for 18 minutes and came back and told me it was done. When our confirmation emails arrived for all the installs, the address was still wrong.

You took off an ABC affiliate. Now we have absolutely no way to watch ABC!!! Are you crazy??? Or you that money hungry????? I'm looking into another satellite company right now. I've had nothing but trouble with you idiots!!!

On Dec 8 I requested a new service, schedule for Dec 16, Dec 16 came. It was raining - work not done. Schedule for Dec 23, 2014. Received a phone call. Around 9:30 am work order person in the area will be at my place before noon, 1 pm no one showed up. I called at 1pm to customer service person on his way, 3 pm still in the area. 7pm no one showed up.

DirecTV failed to cancel services when requested and is still trying to collect the fees. In Aug. we called to cancel our services. We asked what the date was that we were paid up until and was told August 25th and that they would send us a self addressed box & we send our equipment back. On Oct 17th we received a call that they were sending the box & it was received on the 18th. On 11/4 @ 11:30 DirecTV called inquiring about a bill, but the lady was rude that I was unable to converse with her - so at 12 pm I called and spoke with Elton. I did ask for an employee # & was told they didn't have those. I went through the whole thing.

I was a Directv customer for over a decade. Over the last few years I noticed other providers being much more competitive to the point where their service had become VERY overpriced. I asked Directv to match (or at least come close) the other offers I had received. They refused. I changed my service to another provider and lo and behold they suddenly wanted to compete for my business. I had an $79.38 refund due to me from Directv and was told it would be refunded by check. Not sure why when I pay with my credit card and they could have just credited it. After 2 months of waiting, I contacted Directv and was told that it would be issued by a prepaid credit card. Why? In my opinion it is because a certain percentage of people would not receive their cards or would lose them and Directv would pocket the money.

So, I suppose part of this kind of makes sense, but then again not really. I had ordered directv service recently and while waiting for the receiver to be installed I saw on their website "Watch Directv before your install." This made sense, I had given them all my payment information and had been given an account number, so it made sense that I should be able to pre-stream some movies or tv shows. So I went to the stream live tv section and it asked me to log in. I put in my login information, and it kept saying wrong email/password. So I tried it again. Same thing.

I have added a HDTV and called Directv in order to get a HD receiver. I was told I'll have to wait 7 months since I have not been a customer a full two years. I was shocked since I have been a customer since 1998. When I told the Rep I had been a customer for 16 yrs. her reply was "that's not what our records show." My choice will be either watch a bad picture for seven months or switch to a local cable company and receive the needed equipment for no charge. This seems like a no brainer.

I wish Directv would be honest with their customers. They say it's "rare" that weather affects the reception. Their definition of "rare" must be used very loosely. I can predict the weather forecast from my Directv dish reception. Just tell customers the weather "can" affect the reception instead of using the words "rare occurrence". Very misleading.

On Jan 1st 2015 re-signed up for DirecTV with a promise on a $200 Visa card. Now they tell me I do not qualify even when I have a record of this plus a confirmation #. After spending one hour on the phone with various supervisors they still could find no record of this deal - Classic Bait and switch.

DirecTV and they were great as a new customer, contacting me to set up my service and welcoming me as a new client. However, for the last 2 weeks during when we were off during Christmas week, we are having issues with our internet. I called a few times and they tell me the same message - it's a known issue that they are working on, should be fix in a few days. They didn't take time to troubleshoot and while I was on the phone, the background noise was distracting, far from professional.

I've been on the phone for 2 hours with this cable company trying to have them explain my bill to me and no can seem to be able to tell me why my bill is 75 dollars more when my bill is always $140 with NFL ticket. Now they say that it's $229. Crazy. And I'm pissed. Never got answers to my question so I have to call back again. Also they told me I've never made a full payment, which is a bunch of BS. I know what I pay and how much. Bank statements and emails... This issue is mind blowing so they will hear from me again. They better be giving me an answer to this madness and or I will have a different provider in the morning. You get no stars DirecTV. You have pissed me off to the fullest.

I signed up for a direct tv at&t bundle though direct tv thinking it was a great deal. I asked the associate multiple times what my bill would be year 1 and year 2. I broke down every possible fee with him; he gave me all the number and told me he set it up so that I received a 10 discount monthly for the bundle. His words "your bill will be 39.94 plus tax the first year and then it will go up to 59.94 plus tax but then you will get an autopay discount of 10 dollars a months so you will pay 49.94 until the day you cancel. I've set you all up and you are ready to go. The contract begins upon install." He gave me the install time for both companies, something he could only get after all my information was taken and submitted. So I waited for the installers. Direct tv showed up but at&t did not. I called at&t and found they have no record of me. So I called direct TV back and was surprised to hear that there was no record of at&t on my account but they were more than happy to set it up.

Of course I am upset that DirecTV has not provided the Pack 12 network. Still waiting (2 yrs.) as they told us it is still under negotiations. Now, no access to NBC and it is also under negotiations. Wouldn't you think that the contracts people would get their act together and limit the pain to the consumer?

A few times we had some problem with equipment, and their phone support was outstanding. When I was eligible for an equipment upgrade, they volunteered the information and went ahead with the upgrade. I changed the package a few times, and the billing reflected the changes accurately. As for reception, we do lose signals on strong rain, but this does not happen often. We live in North Central Texas.

DTV should be superseded by internet-based delivery. DTV's signal is affected by rain, snow, and ANY atmospheric disturbances, even of minor magnitude. The prices are way too high and for what you can get for cheap, it's not worth much of anything. Netflix offers much more bang for the buck. After my contract is done, I'm going to either Prism or just dumping service and keeping Netflix.

I signed up for directv in 6/2013 was told it was a 1 year contract. I wanted lowest pkg available, bills were never the same. Credits I had never were applied without having to call almost every month. Then I found out there was a smaller pkg that was about half of what my bills were most of the time. Was told a date when contract was up by 3 different employees on 3 different phone calls and then when I called to cancel was notified then that I had 1 more year left on my contract, and that they don't even offer a 1 year contract. But when I looked on their website it said they offer contracts from 12-24 month. So which is it Directv? This company is full of lies, I would not ever recommend them.

While their Satellite service is technically cheaper than cable and works well where I am located, their business and billing practices are the worst I've seen in 38 years. Their installation service was not performed within the promised time, they add on services without your permission, they make it near impossible to cancel packages that were free when you signed up. The experience started out with a 4-hour appointment from 8 am to noon to have the dish and service installed. I received a confirmation call the day before and expected the installation tech to arrive as promised. Noon came and went and the installation tech never showed up. I had to call the DirecTV number, wait for an operator, and was given a call back by a supervisor. I was informed the tech would call me soon. The tech did call at around 12:30 pm and said he would be on his way in approximately 15 minutes. When he arrived, he informed me he had trouble at the last job. I then communicated to him he should have called me to let me know he wasn't going to make it in time for my appointment. That is something that a customer should not have to educate a company representative about.

DirecTV made Comcast look competent. The guy that hooked up their equipment, taught me the rules for installation required by the apartment complex where I lived. After he left, I realized he had drilled a hole in the wall and mounted the dish on my privacy fence - both prohibited by my landlord. I had already terminated Comcast and decided to do nothing. WRONG MOVE! They treated my 2-year commitment as a license for this kind of incompetence. I had bundled services with them and Verizon - a bad move. They did NOT communicate. It was up to me to keep things straight between them.

I have been a direct TV customer for several years. The service is exceptional. A lot of folks don't actually sit down and take the time to read their contract. They are just happy and overwhelmed to have satellite. The programming is everything they say. And with my dvr even if satellite goes out, I'm never without TV. They offer so much more than cable.

Directv came to fix a problem. I missed half day from work. The problem Was fixed for maybe an hour... Then exact same problem occurred and new service date set for five days away. Lucky me. I get to watch football games with 776 comment covering up part of tv screen. My remedy was to call the customer service dept and get a bill adjustment for days my viewing is disrupted. I would have given one star but service tech was here for over two hours working on issue and I feel sorry for him.

I was thinking of changing to Directv. I had a few questions. I called and was surprised how many questions they had for me. Think some of it was to throw you off track for bigger sales. I told the guy that I had reviewed the packages listed and was considering a higher priced package. He didn't listen and started telling every channel that was on the lower one. Finally he stopped and l ask him about the Genie because I was considering tvs for two or three rooms. Again he cut me off and started telling me about all the features. I couldn't get a word in edge wise, the guy kept trying to over talk me so I said I am sorry and ended the call.

I am a new customer of directv, tis the season for saving exclusive invitation from directv. Offer sent to me said I would get a 250.00 reward card. I tried to sign up for it online so I called the number, it gave me 1 800 531 5000. I talked with nice woman, she said I ordered directv through wrong co. She said I ordered through direct star. Whatever co. this all I know I have directv now. And I was told that I was not going to get the 250.00 reward card offer. Directv should be directv!!!!!!!!!!! Not very satisfied with this deal.

I was contacted by DIRECTV promotion dept in November, offered me the NFL for $5 more (too good to be true). My next bill was a whopping $136. I call and DIRECTV took care of the issue. My next bill $126, call spoke to a Michael (supervisor). He was well brief by his customer service rep. Michael forget that I was the customer, could not or would not help, kept on telling me that I need to call CentryLink? May have to go buy antenna.

I recently tried to open a new account with DirecTV. They told me I owed them $78.85 from a previous account. Four years ago I paid a collection agency $100.00 to settle the account. I paid them the $78.85 against my better judgment. I then was okayed to open a new account. I was given a quote of $69.00 a month, no equipment charges. But then I was told after a credit check I had to pay them $300.00 down to be reconnected. They would pay that back over the next year. I think they were ripping me off. I told them where to go. SO they basically robbed $78.85 from my account and I have no service. DO NOT TRUST THEM. THEY SUCK!

Screwed up my order and refused to fix it, will lie to you to keep you, will try too give you something for free and then charge you for it in the back end!!

DirecTV deserves 0 star rating and is the worst cable TV service you can deal with. The people in offices answering phones don't know their ** from a hole in the ground. All you do is go round in circles with them. Had their service for 2 yrs paid on time every month. Got transfer with my job called to get direct service moved and it took them 2 weeks to show up at that time. I was asked to move again with incentive so took them up on offer. Direct shows up that night around 9pm to hook it up. Told them no need, was moving next couple days. Would call and get it hooked up at new place when get there. His reply was they were there, let them hook it up, take it with us when we leave and call Direct by 3 days. After he hooked it up and cancel it there would be no charges.

Company promised a too-good-to-be-true deal & not able to fix several problems from day one. From day one, I had nothing but problems . They sent tech after tech trying to fix each other's mess up. Finally, after several months of patiently putting up with excuse after excuse, I canceled the service & ask them to please come remove their faulty equipment, and to this day, they haven't. Another company came & installed their equipment & had the same problem. One phone call & they came & solved the problem & I haven't had any problems since. Now, they went as far as putting my name in the credit bureau for not paying a ridiculous bill for $899.00. Please help resolve this matter. Thank you in advance.

Once your first year is up on a two-year contract, they start socking it to you. I started out with $90 a month. My bill went up to over $150. I changed packages to lower my bill. A couple of months later, my bill was back up to $174. Never again. Once this contract is up, TV's not worth it, antenna time. I work too hard for my money to be ripped off.

I don't know where to even begin. But my last action with them, was to upgrade my directv, upgrades that I had coming to me. At the same time, I got a flyer in the mail about a special deals. When I called directv, I was told that I did qualify for these upgrades. I was very happy about that, until my bill came. I was told that my bill would be $58.85 per month for 12 months. But when I received the bill, it was almost $100.00. So I called directv and talked to a supervisor and was told that I was not eligible for the package deal, that it was only for new customers. I told him that, that wasn't my fault or problem because their customer service personnel are the ones who told me that I could have it. I told him that I wasn't going to pay that amount and that they better figure something out or I would see them in small claims court. Well he got my bill down to $46.90. Now I just received my next bill and they had a past due balance of $49.85.

We have been with DirecTV for about 3 years, no complaints until the past 2 years. Our billing is NEVER correct. This last time (December 2014 Bill) I have found for the second month that the credits for a "free" package is indeed not free at all. I was promised by the salesman Free upgrade to the Ultimate package, free HBO, Showtime, and Cinemax and the NFL Sunday ticket for 3 months, not true at all. Now I am stuck paying for a high price programming until the end of January or I get stuck paying a high price disconnection charge. I have decided to go back to cable, this has become a joke. I have never referred this company (I tell my friends to stay with what they have) and never will. Nothing but lies and ripoffs.

Directv has big problems that they care less about:

Chris Thomas, V.P. Customer Relations for DirecTV at 2260 East Imperial Hwy., El Segundo, CA 90245 has sent out DirecTV advertising disguised as Christmas Cards, in a colored envelope, complete with stamp and a cutesy return address label with a snowman on it. This was obviously a mass mailing by an ethics challenged company. Shame!

I have been a long-standing customer of DirecTV. Unfortunately, I had to move and the corporation do not accept DirecTV, not fault of mine. However, when notifying DirecTV, they charged me a cancellation fee of $140.00, after explaining why.

This is the biggest mistake I can imagine. I would not recommend DirecTV to my worst enemy. The remote is impossible to deal with. The programming sucks, unless you are interested in infomercials. I hate sports, so have to pay for stuff I would never watch. Just getting the system turned on is a nightmare. The thing is the most user-unfriendly technology I have ever encountered. The salesman was very high pressure & I should have just walked away. I did get a $200.00 Sam's Club gift card I have not used, and would willingly give it back to get rid of this 'service'.

I would give no stars if I could. I called to inquiry about service and the call center representative told me he could only help if I gave him all my information. When I told him no, he became rude and started over talking me. I asked to talk to a supervisor and some guy got on the phone and supposedly he is supervisor and he was also rude. When I told him that the other rep was rude and refused to answer my questions. He failed to acknowledge anything I said but wanted to defend the rep stating "we do need your information to answer questions." What does where I live have to do with prices? The supervisor told me that I was acting like... and then stopped when he realize I heard him. This is the worst customer service ever and I am not even a customer and will never be a customer but will share this experience with everyone I know that has this company or even thinks about getting this company.

I received a letter from my Landlord indicating everybody must move their satellite to a pole mount. I had a technician from DirecTV come out to move it to a pole and he said he was unable to do so because I would lose signal because of a tree would block the signal. He said a supervisor would come out for a 2nd opinion. I called DirecTV the next day to see when the supervisor will be there and they said they could not give me a day and time and that the supervisor will be there whenever he is in the area on other business. A supervisor finally called me 5 days later and said he would go to the property and look at it and call me right back. He never called back.

DirecTV is the sorriest network on the market. I called to cancel DirecTV and they talked me into suspending my account. I just found in my bank account where DirecTV has charged my account for the last 6 months, a total of 795.00 bucks. I called them and the operator said that after 6 months DirecTV re-activates your account. I was supposed to call them and cancel. Getting a single penny back was not even an option. Operator was actually asking if I wanted to upgrade and and they could take 20 bucks a month of my bill. After I get my buddies to change to dish network and tell them why their canceling, that 795 bucks direcTV stole from me, will seem like small change after a couple months. Do not let DirecTV talk you into suspending your account, it's a scam. Hoping you will forget to call after 6 months. My name is Donald ** and I stress the importance of this consumer report.

I would NEVER recommend nor do service with this company again!!! Bill after bill they said we were bundled for $150 a month...not true! I ended up paying $150 for just DirecTV!!! From August until Dec. 2014... Still owed the "other company" almost owed $400 because I was not bundled! They said there was nothing I could do! LIARS LIARS LIARS!!!

The last time I had directv, they gave me a tough time crediting my acc. even when I had verified receipts, and return cards showing proper return! Took directv 3 months to credit me, in the process trying to wreck my credit saying did not get equipment! Will never have dishonest co again!

I lived with my ex-husband for a couple of months along with 3 other roommates and paid the Directv bill one month as part of my rent. Directv kept my information without my knowledge! A couple months later, I moved out and am living with my daughter. He left Directv because the service was SOOO bad and went to Comcast which was light years better! Directv charged him a huge early termination fee and took $515 out of MY bank account without authorization for HIS bill and HIS account which I did not sign and wasn't a part of his account in any way! They won't give me my money back - they said my debit card is still attached to his address as I still get my mail there. Why is this Directv's business? It's not my account and they have NO right to take money from my bank acct. for his bill without authorization - PERIOD!!! We have both called to ask for my money back all the way to the President's office and they have declined. THIS COMPANY HAS NO ETHICS WHATSOEVER AND HORRIBLE SERVICE -STAY AWAY!!

I have had several times because service is interrupted. Most recently over Thanksgiving. The technician could not come out until after the holiday and now the service is out again and Direct wants to send someone after Christmas to restore service.

I have had DirecTV for 19 months and cannot wait until my 2 years is up. Horrible equipment. My genie HD DVR has been replaced twice and am now waiting on the third one. It is constantly losing communication with the dish. All cabling, components and connections have been replaced....twice. The client receiver constantly loses connection to the DVR. DVR won't hold WiFi connection for more than a few days. Horrible experience.

The Sunday paper advertised what appeared to be a fairly good deal... I guess.... Anyway, I called and the conversations was so fast... So confusing.. The rep said if you qualify for this "special deal" you get this or that... bla..bla.. bla.. Literally it was a blur.. (I have outstanding credit) because I am not a sucker.. I thanked him for his time and said I was not ready to make a decision today, then he pressured me a little, saying, "Well what don't you understand.." I wanted to say, "Our conversation is filled with so many maybes, ifs, but I just said I need to think it over." Read this blog, thankfully! And am super glad I listened to my gut!!!! Don't do business with this company!!! They purposely confuse you to the point your head hurts!!!

DirecTV has an internal problem with syncing the voice and lips. They know they have this problem and are making excuses instead of fixing the problem. If they do not fix it I will be forced to cancel my contract and move to another service. I am sure many other people are having the same problem.

Worst company ever. I've had so many issues with directv from billing problems to services. Never the same bill - always higher every month. Over charging for equipment that I never used or had. Their satellite always has issues. Most of their employees are rude, do not like helping their customers. They will trick you into signing a contract once you're out of contract. This company is the worst company that I ever had and I had most of the providers. Trust me don't use Directv. You will regret it.

I called on three different occasions with three different individuals, supervisors from both Verizon and DirecTV with bundling and got different stories every time. New promises and then the "Sorry, there is nothing we can do." I was promised that after my service was transferred to my partner's name that I would no longer see charges on my Verizon account, other than prorated charges from 10/25 - 10/29/14 since of course since bills are generated long before they are due, the bill had been generated before 10/25. However, I was once again reassured that on this month's bill which I just received this morning, I would not see those charges from 10/25 - November something, and that my spouse would be getting paper billing. Well, no such result and after spending another 30 minutes on the phone with Eva, a billing supervisor, she has the nerve to tell me of course, there is nothing they can do!

DirecTV calls existing customers every month and tells them that they are being "upgraded" for being such a valuable customer. The details of this upgrade always end up with the customer subscribing to more channels for more money. DirecTV DOES NOT ask for permission to add these services in the call. If the sales rep reaches the end of his script, without ever asking you for permission, they automatically charge you and assume permission.

Placed $200 deposit when I connected with directv for the HD receiver as I arrived from overseas and had nil credit history. Signed up over the phone and was never told that money would not be returned, only held as against the HD receiver. Well after my bill went from $90 month to $184 month with NFL package $40 that I never ordered, I chose to disconnect with $80 fee. When I contacted these thieves they stated that I could get a $5 credit if I rejoined but would not see my $200 placed upfront. So I guess I will hold the HD receiver until I get my rightful $200 back that I was never advised they would steal from me. Happily going to DISH today and will NEVER return to Directv. Overpriced and an attitude.

I called and was going to change from Dish to Direct. I was given the pricing and everything and was satisfied till it came to the installation. The guy came and told me I would have to have satellite on house. I said, "no I do not prefer that on my nice home." Well it will be $75 to install a pole....even though there was a pole there for years ago that both companies have used. He couldn't use that the satellite needed to be up on something. Well to be honest I dislike both Dish and Direct. You get these promotional fixes and then your bill is different. That's why I was changing. Then you try to get a better service and this is what happens. What happened in this world where businesses want your business and you are satisfied?? That's why you get those great deals so they can stick you later.....TV and phone its all the same.

It seems a little extreme to have to wait a full week for servicing which is probably a problem with their equipment...

Beware, if you are getting divorced or are, be prepared to be screwed over by this company! You would think in the 21st century of technology they would have a way of dealing with situations like divorce and dealing with DVR data. I had to change my account from my husband to me. His account, that I still use, had to be closed. But when opening my new account there was a credit check and scheduled new service. I mistakenly thought I was done, but tonight I received a call where I had to send them my divorce decree, and deal with the account closure folks where my questions couldn't be answered and I was almost accused of committing fraud, because like an idiot I had questions I wanted a technical person to answer.

We sold our home, and closed account (though DirecTv says we "suspended" acct--false) in May 2014. Now, in Dec. 2014, received forwarded bill for over $200. Spoke with agent and DirecTv agreed to take charges off but direcTv insists old account was only put on "suspension", and now DirecTv is charging us for "equipment" return. Our account was specifically directed to be "closed" in May 2014. DirecTv made error on their own, of thinking account was a "suspension". Had many issues with billing, service, signal loss over many years of being long standing, good customers. Now, they do not want to take responsibility for, another, of their errors. Help? Anyone?

DirecTV is cheap until you reach your 1 year anniversary. That is the time they double your rates. I was never made aware that my rates were only good for 1 year even though I agreed to a 2 year contract. Pretty horrible business to lock someone in for 2 years but only guarantee the rates for 1 year. When speaking to the customer service rep she was useless and could only offer me 20 dollars off (still 20 dollars more than what I was paying) and was going to decrease the amount channels. Also it goes without saying that when it is windy or storming we lost service. Overall poor business. Oh and now I have to pay for an early termination fee. NEVER AGAIN!!!!!

April of 2013 we got Directv and for the first year everything was fine. Then the 2nd year our bill went up by $40. We knew the bill would go up but according to the flyer we got it would have been gone up only $10, we thought ok that is not so bad. Well we did not keep the flyer not realizing that DirecTV were liars. When we called to find out why the bill went up by $40 instead of ten, we were given so many different stories and explanations. We would hang up and call back and each time the story was different and ironically every time we called back the rep had no notes that we had ever called. We have been fighting with them trying to get what we were promised but to no avail. I have now decided to go back to cable and for $10 more than what DirecTV is charging me now I can have cable, internet and home phone and they are willing to pay my early termination fee. GOOD RIDDANCE DirecTV, this is one family you will no longer lie to or rip off.

The most nasty people I have dealt with in a while. Why do they have the monopoly they have. Their attitude is "what are you going to do about it?" They know they hold the cards. I'm not going to let this go. I have recommended DirecTV to my friends, not going to happen in the future. This is my final email. You are a company that is going down. You are apparently too big to care. I have filed a complaint with the PUC and BBC. I know you don't care. Pretty obvious. Bye Bye.

NFL Sunday Ticket was added to my account without my request. Due to auto bill I was not aware of this for a couple months. When I became aware of it and requested it be removed and credited (my wife and I are not sports fans), I was told this could not be done. I finally after 45 mins of waits and talking with 3 people got their "concession" to remove it, but no credit for past months. I got some really snotty people telling me about how this was my fault for not watching my bill more closely. I have closed my DirecTV account due to what I consider to be immoral and unethical behavior and would encourage no one to do business with these people. Worst customer service I have ever encountered.

My ex-husband had DirecTV and he doesn't live here anymore. I had Comcast so he puts the bill in my name, which is a different name then since I took over the house cause he just left, I rented it out to other people and I only have Comcast. So he figure he can get out of his bill and cancellation fee by putting it in my name without telling me. And we are divorced too, so now I have his big fee of $607.00 and it’s in my name and I don't have DirecTV.

I've had DirecTV and Dish Network - Both require you to Pay extra monthly fees per TV for a HD signal. We have 4 TVs and it's anywhere from $30 to $40 extra per month to have a separate HD box on each TV, otherwise your signal will come in Standard 4:3 low quality picture. OK, EVERY channel now broadcasts in 16:9 HD, period. So satellite providers receive the signal in HD, convert it to Standard Def, then make you pay an extra fee, to reconvert it back to HD. That is wrong, but they have you by the ying yang and they know it.

I signed up for DirecTV and wanted to sign up for internet as well. I set up the TV and then was sent to another person for the internet. No one mentioned that I was going to a DIFFERENT COMPANY. I set up the internet and set up an installation date. I received a phone message this morning thanking me for purchasing EXEDE Internet. I had never heard of EXEDE and then learned that I would need TWO satellite dishes, not the one that I thought I was getting for DirecTV television and internet. I spent over a half hour on the phone setting up the account and no one mentioned that I was dealing with Exede. I think this is highly unethical and unprofessional and it caused me to cancel both services as the whole account set up was very strange and I DO NOT TRUST either Direct or Exede.

The directv guys came to do a installation on the apartment next to me. They dumped the garbage on my balcony and didn't clean after themselves! I called today to complain and the guy said since I'm not a customer they will not send out someone to pick up their mess. I'm not your cleaning lady, so can you please tell your workers to clean after themselves!!! Also can you please send someone to clean your employees mess... I'm not your maid and do not appreciate this whatsoever! Also the worker invited himself into my balcony to ask me questions, which I also do not appreciate! Does he realize I have a door that he could knock on to ask me something, instead of just walking into my balcony. I hope you understand as I'm pretty sure you would be annoyed if someone just walks into your balcony uninvited and then leaves trash.

We got a contract for one year with DirecTV. We did good for the first couple of months we had to use our debit card to start the contract. I never agreed to anyone using my card at any time without my authorization!! The bill jumped up so a month and a half we had to break our contract. Now mind you we NEVER PAID DIRECTV. We paid AT&T U-Verse. They sent me a bill for $357.00. I wasn't paying attention to my account and I checked it as I often do and I found they had fraudulent took the money out of our account. That was all we had for Dec. Seeing how we are on disability it killed us.

DirecTV is a HORRIBLE Co!! They started my installation on Dec. 5th seven hours late with no call... He didn't even get 1/2 of install done. He (Kenny **) who LIED to DirecTV twice in my situation by sending the home office a message that he was at my home installing at 4. And sent the same message again at 5:00 and didn't get here until after dark. He said he completed his job and when I checked my TVs one side of the house did not have service. He said “Oh I didn't run the satellite cable from the dish to there.” He promised to return. He did not.

I have been with DirecTV for 4 years and was swayed to try ATT Uverse, the sister company. I wanted a bundle with internet and TV, just one bill. I tried Uverse for 3 weeks all the while never cancelling my DTV. I finally decided that I would just stick with DTV and cancel with ATT before 30 days. HA HA! I got billed $203 from ATT and $99 from DTV. I was told that if I came back to DTV my bill would be a bundle of $132, well my next bill is $144 for TV only and $70 for internet from ATT, that's $214. There are 2 separate bills!!! When speaking with the customer care manager he totally argued me down about my bill. I was quoted a monthly charge of $80 for TV and $50 for internet. I have been had and looking for a new cable company! NOT RIGHT NOT FAIR!

First got DirecTV at a rental home where I lived with other people. When we moved from there, we had to briefly place our account into suspension thanks to a dishonest roommate. We had to find a place quickly and the only place open did not permit us to install a dish. We asked DirecTV if we needed to bring the dish with us. They said no, to leave it behind and when we reactivated our service a tech would install a new dish. When we were able to move again, we learned that we had to go get the old dish, unmount it from the roof of a two story house, and bring it back to our new residence 30 miles away before our service could be reactivated. Well, like fools, we did. Serviceman showed up five hours after the scheduled time. My husband decided on the spot to go ahead and upgrade to a DVR receiver. So they took the old receiver from 2012 and installed a new one. Well, my roommate had a cat that got behind our TV while I was gone and it unplugged the receiver. I asked roomies if there was anything unplugged and they said no. Fault on our end, not DirecTV.

We have been customers for 15 years. We switched to get Genie. They promised us the Genie and 4 clients plus a free trial of HBO and CinemaX. Before the installer left they claimed we had only agreed to 3 clients and raised bill $6.00. 25 minutes after the installer left the service quit. No picture no sound nothing. But just before that we called back and said we didn't get HBO. They said, “$12 more please?” even for free trial. Then installer had my husband crawling behind things, in closets and under the house changing wires. He said he would be back and never showed up. We contacted him the next day and he just ignored us. So now we have to call back and do battle with them. No way to treat a 15-year customer.

I've had nothing but problems with DirecTV since we signed up. Today I have a satellite issue on a few channels and not all of them and I called to see what may be going on. The lady on the phone didn't even really attempt to look into it and said she would have to send a tech. Fine but Wednesday!!! Come on! The reason I am calling today is because I am watching today! This is the worse company I have dealt with ever! Sorry to the lady in Mississippi who "attempted" to help me but you lost a customer for life!

Been with them since 2011, changed my credit card info and they did a mess in my account.. Also they don't give time for promise payment or payment plan.... Really bad customer service!!!!!

HORRIBLE! HORRIBLE! HORRIBLE! Spoke with Raul, Izzy and Rubin from customer service to start up Direct TV at my home. All three gave ALL different quotes on prices for 6 units to be installed on all 6 TVs in home. I repeatedly mentioned I have a 5 bedroom home with TVs in each plus my family room that makes TV number 6. Both Rubin and Raul kept telling me I only have and need 5 receivers for all my TVs. How many times do I need to say I have 6 (six) TVs that I need to be able to watch TV on. Their solution... have no TV in your youngest child's room. Are you serious? That is your answer? Seems like no one at Direct TV can do math (5+1=6). So the agreement and solution was 4 came with with the bundle, I ordered a 5th unit and a 6th unit. I paid $107.02 for unit #5 and Rubin gave me a credit on my bill of $100 to pay for unit #6.

When I signed up with DirecTV 11/13 I was told I would receive 3 months of premium channels and NFL package for the remainder of the season. All I would need to do if I did not wish to receive these "special offers'' is call and cancel them. I advised the salesman at that time I do not want any of the offers if I had to call and cancel. If that was a problem I would not sign up with DirecTV. I was assured everything would be removed at my request. I set up the account to be automatically paid every month so I would not have to deal with it. My wife look at our bank account in Sept. 2014. She noticed the payment was much higher than the $84 regular bill, $132. So we went back over other months and found 2 months of $120 as well. Contacting DirecTV I was told I have the NFL package and did not cancel it. Also I received notice on the July statement (email) I would need to cancel if I no longer wanted it and I would be charged for another 2 months! I DID NOT HAVE IT ON MY ACCOUNT FROM DAY 1! They just arbitrarily put it back on my account. So I canceled the subscription and was charged $200 for early cancellation.

Their company advertises a promotion of $19.99 per month with a free DVR that cores up to 4 rooms. When I called to get the exact price, they told me there was a fee of $15 per room and the monthly fee would be $52.99. This is horrible advertising and I feel they are hiding their actual fees. I would never change to them or suggest anyone to do so, we have had dish network for years and will stay with them!

I switched from Time Warner to Directv because Time Warner had terrible customer service. I have had Directv for about 6 months and occasionally a rain storm would make it so we received no signal. I thought it was no big deal until winter hit and it started snowing. The snow covered the dish and we got no signal. I called to ask what could be done and they suggested me brushing the snow off the dish. I explained that it was on a roof covered in snow and that would not be safe for me to do. They said as soon as the snow melts it would regain service. I do not feel this is acceptable being that I live in the snowiest area of the country, and snow falls for 4 months out of the year. They made no mention of this when I switched. They offered only one solution, and that is that I call every time that I don't get service so that they can deduct that time off the monthly bill. I found this to be unacceptable and inconvenient. I expected only the service that I paid for. They told me it would cost $480.00 to get out of my contract early. I will never recommend anyone get Directv as this is unethical business practice. They did not uphold the contract for the service they sold me.

The sale person came to my house, told me that I would not have to pay $6 per month for the first tv but for each addition TV I would. So I had the Directv sales person write this on the contract. Someone phones me from directv a month later to ask me why I'm not paying for this insurance on the equipment as I will be charged 85 dollars/hour if I need a repair. I said I did not know anything about this as the sales person did not inform about this. Evidently there is no warranty on the repair work to replace or repair their equipment. So then she informs me that I am paying 6 dollars per month for the one tv that was I supposed to be getting for free. I then said “if that is the case, I will cancel the contract as the sales person wrote on the contract that the cancellation fee was a one time fee of 20 dollars.” I was then informed that the cancellation fee was 20 dollars per month. By this time the Directv agent was getting more and more rude. I then stated I had a signed contracted that specifically spelled these terms in writing. The Directv agent then told me that the contract did not matter, only company policy does and no matter what the contract said.

We disconnected our services over two months ago. Out of nowhere they debit our account for $114.00. They said it was for unpaid PPV events in 2011. How are they able to automatically deduct money from your account on services they say are unpaid from 3 1/2 years ago? We are honest people and have always paid our bills on time. We never carried a past due invoice with them, so I find it hard to believe we didn't pay these charges. They refuse to send us the bills from that months without having to send in a written request. It ridiculous how unhelpful and dishonest Direct TV is.