DIRECTV Reviews

The technicians were friendly and worked quickly to install my system. They were thorough with their explanations about the installation process.

The only bad part I did not like is getting someone with a strong accent and I'm not able to understand them very well.

A special gift for the work they do, and the patience they had with me.

My beginning call was not good. The person I spoke to was doing what he thought was good but then he connected me to the internet company. After being connected to the internet service, I chose to cancel everything. This was due to the charges that DIRECTV quoted me were changed by them to the place that I chose to stay with the company I was with rather than change.. From there everything got very positive as the rep I spoke to concerning canceling helped me to see that going with the TV only in lieu of a complete cancellation was in my best interest and so I did. I am very satisfied with this decision.

I had questions about combining DirecTV with CenturyLink Internet. She made me feel much more comfortable that I made the right choice with switching from Xfinity.

I am very pleased to have DirecTV as my television provider.

I was definitely shopping around for different cable services to find the cheapest and best deal. Directv definitely offers the best services along with a better picture than Cable. It also give you the best deals and this comes from a lot of research. Directv is the most accommodating company and I have had it in my parents home for 10 years. I now know why my parent kept it for so long. I am very pleased with every customer service staff member I have spoken to. The customers' happiness seems to be very important which is refreshing.

I don't call DirecTV often, but when I do they are always polite and informative and I would recommend them to anyone. They also carry NFL Sunday ticket and we are huge fans!

Haven't gotten my service connected yet, but so far everything has been fine.

Best installer I've ever had for sat install.

Our installer was a great person!! Very fast, accurate, & helpful!! Answered all my questions. Arrived on time!! Excellent!!!

Representative ** with directv was very knowledgeable with your product in prices. Very nice and professional. She had patience and was able to answer all of my questions and concerns. Thank you for having someone like her on your team!

I have no problems and everything went smoothly, thanks to ** at the Georgetown store.

I am appreciative at the easy service and no hassle. I have never had a better customer service experience.

I contacted AT&T to see if U-Verse was available in my area. Installation was scheduled and I later found out that DirecTV was being installed. I was very disappointed. The service representative was very helpful and made the situation much better.

We've only had DirecTV a short time but I'm very impressed. My wife had an issue but it was nothing and handled very promptly.

They did a good job. They was helpful courteous.

Being a confirmed DirecTV customer for years and being away to Hawaii for 4 years, returning back to DirecTV, was a true pleasure. Nothing about sales or service had changed. Keep up the good work.

All was done quick and easy. The tech ** did a quick job and was done in a in a very reasonable time.

Everything was great, installer was very helpful in showing how to work the remote.

My husband and I recently visited a Costco near us and were approached by a DirecTV rep offering us to lower our cable services vs what we are currently paying with Time Warner. Being that they were inside Costco, we listened to their offer to see if it would be beneficial for us to switch over. The sales rep asked us the specific channels we were looking to have to ensure that a package would be tailored to our needs, and so we signed up, since he promised all the necessarily channels for both my husband and I and our 2 small children.

Upgrade in service. Rep was very helpful and courteous.

We enjoyed your service at our residence at Las Mesitas Court, Santa Rosa, CA. When we moved to a residence home, we were unable to continue with your service, and were unhappy with your competitor's. Now, we are moving to a different home, and are happy to be able to resume DirecTV service.

I had a very pleasant experience with their customer service. The representative I dealt with was very nice and willing to take time to explain all packages available and give suggestions according to my needs. I definitely recommend DirecTV.

Hardly any wait to talk to a real person! Then the representative was outstanding. Took the time to answer all questions, very nice and easy to talk to. Most importantly fixed the problem in a matter of seconds! So impressed!

It was a pleasant experience, very helpful and friendly.

When cancelling the horribly overpriced service that doesn't work when there's weather, they'll charge you for the equipment before you even receive the boxes to return them. Then their customer service rep will lie to you and say it is just a hold. NEVER again!

The representative was very welcoming with a great sense of humor. I was having a horrible day, she made my day. I will definitely recommend Directv to my friends.

Everything was done in a professional way.

The only time we didn't have any issues with Directv was our first month. Every time after that we were charged hidden fees and given no notice to price changes. We cancelled early and were told they'd send a final statement before charging the card. I called customer service and they didn't care nor will they refund me even though I never received the statement. Hopefully you'll have a better experience than we did, but from my experience, Directv does not care about customer satisfaction and won't do anything to fix it. Do at your own risk.

I thought your phone techs were honest and direct with all my questions. They were excellent in their explanations to me and very exact in their answers which saved me much money. I will deal with you at a later date when my contract ends with AT&T.

I am paying for 2 accounts. Just spent 1.5 hours trying to get Directv. Service stops during a movie without code number. Daily local channels are not available or have to be reset. Service requests the card without replacing it when payment is automatic. 5-19-15, talked to ** who kept asking that I repeat what the problem was. Manager ** showed little attempt to solve problem and no interest that there is a problem.

We were very happy with the overall experience working with DirecTV to switch from Comcast. There was some initial confusion about whether we could get CenturyLink internet, but we were able to get it after all.

My experience with DirecTV was very rewarding and they were very sincere and helpful by explaining each package that was available to me. Thank you DirecTV.

Representative was very helpful and resolved my issues explained everything in detail and went above and beyond to answer my questions.

My overall experience with Directv was a good one. I'm just glad to be a member. The things that were difficult was my failure to comprehend. Some of the representatives did not speak English distinctly but they were willing to repeat.

Sales representative was very good and answered any of my questions. Customer Service was excellent in resolving my issue, which was with installers that missed my appointment for a second time. They finally got the installers here. They were very apologetic - explained their situation and did a very professional, clean and neat job and made sure it was done to our satisfaction.

Installer really good... Very nice... Happy with everything he did...

I just paid a bill of 145.00 on May 1st. They shut my service off today for a past due balance of 65.00 even though I had an extension till May 30th. They say I owe 124 but if I pay 65.00 they will turn it on. It doesn't make sense and they refuse to turn it back on until we pay. I just received the bill two days ago.

I was a little unwound at first, from my Frontier representative, not explaining I needed a pole installed, or that DTV installing one would not be part of my "free" installation. She explained the process thoroughly, and helped me with a solution to get my installation back on track. Without being rude or condescending, resolved the issue and scheduled me a speedy install date.

They made sure that I understood everything and programmed remotes. Then "I think" a rear supervisor also stopped by to make sure that everything was done correctly and neat. They made sure I saw their badges before they started any work or entered the house.

Have not received my equipment yet so I can't comment on that. Phone representative was helpful and respectful and answered my questions. I have tried to set up my account on the computer but it won't recognize my phone number.

Service on the phone and technician that installed were helpful and very respectful.

Fantastic TV service.

I was unable to get installation because of the trees around my home. I did not want a dish put anywhere else on my property. I still think the serviceman could have found good service at the top of the house.

Very good job done.

We had Directv before at an earlier address and were very pleased with that service, so when we moved again it was no question who we would call.

Decided to go wireless and was the best decision I ever made.

Installation - Everything was done with perfection.

Great customer service. I called in and was just cranky in general when I did but the representative was so nice and quick on her job that she changed my mood in the matter of seconds.

The installation tech, **, was very friendly and helpful. He had a lot of work to do here since most of the rooms didn't have the wiring ready for installation. He took the time to wire each room and stayed until the job was finished. The finished job was very presentable and you could barely see the cable wiring on the wall. I would recommend ** to anyone for their cable TV installation.

We were excited to order Direct for the fact that we love football and was offered the NFL ticket - what a great treat.

100 percent satisfied and can't wait for our directv to be installed.

After my most recent interaction with a directv representative I was pleasantly satisfied. At first I was apprehensive about switching to directv, but after speaking to the second representative she informed me of all of my incentives that I qualified for. And when the call dropped she called me back right away. I will definitely recommend!

I was treated in a nice way and the reason did not take the package was too much money as I live on Social Security.

Three the airwaves of the phone, he was very personable. Corrected all the complaints I had... Handled my set up very well.

This is my first time pulling up review site, I suppose I should have done that first before starting service over a year ago, any company rated with only 2 stars clearly has issues. I have had nothing but problems with this company and their customer service since day one, the bills have become ridiculous. I am paying almost 200$ a month and now being told today you cannot order a movie because my bill is due, no I am not disconnected. It's just time for my bill to be paid, I'm told their policy is to not allow any customers to order a movie if their bill is due. I can't even believe this, so last month I paid almost 400$ in charges and fees and more fees, and now my bill is 160 something few weeks later. You may ask "did I order tons of movies or something?" The answer is no just 1. And again I'm not disconnected, my bill is just about due in fact on the 26th.

I'm very happy so far with the installation and quality of services.

Wanna say thank you. So far no complaints. Enjoying your service...

Had good experience with people I talked to. Would recommend.

Fast worker, efficient, great installation, answered all my questions. Thanks ** and DirecTV!

All was professional, pleasant & knowledgeable.

Customer service was resourceful, helpful, courteous and kind.

Very good and would recommend to others.

I was aware, as well as DirecTV, and installer that I would only be at address for one year - Expressed this to tech, but he stated that a small fee would be charged, because I would only be address for one year - and the contract was for two. DirecTV charged my charge card with 278.00 and did not know which card they charged. The service went in and out, and my whole house ** never worked properly, service went out a lot - and I could not get on demand. Gave HBO and Comcast free for trial three months of which I did not want, but they would not allow me to opt out or call and cancel = until the three months trial was over. I have had AT&T for years, as well as Comcast - I pay on time and am a excellent customer but I have never felt so ripped off. Be Aware of the contract, and do not take any verbal commitments.

The guy that installed the system was great.

Rep really help me understand how to use your service. I found it a little confusion compared to my old provider. Your rep really help me understand how it works and gave me many time saving info. She deserves a raise..

I had to stay on phone a little longer than I would have liked. But everyone was very nice and helpful.

My experience so far with Directv has been outstanding. Everyone has been helpful and courteous. I recently was a Comcast customer, they have horrendous customer service! They should NOT be allowed to conduct business with the public.

Outstanding service. I will recommend DIRECTV to all my friends and family!

I am very happy with my service. The person that I spoke with to get my service was very polite, understanding and was very helpful with all my question. Also the service technicians was very nice, very helpful with my questions and explained to me everything I need to know how to work remotes. He was great customer services! Very happy. Thanks!

The gentleman that came to my house for the initial installation was all around nice person. Very informative, very professional and showed me how to work the remote and move around the TV. Thanks for the great service.

Professional, and courteous.

DirecTV is the best, better than AT&T Uverse or Time Warner Cable that I had before!

New service. Love the HD.

I feel the service rep was knowledgeable and very helpful, all details and questions were answered, very professional and courteous...

No problems at all, looking forward to using our new DIRECTV.

It was very easy to order and have the installation completed.

This is my second time around with DirecTV, and I would recommend DirecTV to anyone that needs a satellite provider.

I just switched to your company and I have been greatly satisfied with the customer service and the installation tech. I have been hearing great things your company does for your customers that stay with you and I look forward with becoming a long time customer with DirecTV.

Representative apologized for the auto phone call changing the scheduled installation appointment and reassured me that my installation would be as originally scheduled.

Everything from start to finish was handled very professionally. I am very satisfied.

I enjoy the service and overall quality of the experience.

So far I'm greatly satisfied with the service I have reviewed from DirecTV. The initial Ordering process went smoothly and was flurry informative as to what my options would be for setup. The gentleman that handled my install was a great help. He went well above and beyond during the entire process, he made me and my wife very comfortable with our new TV service and was very knowledgeable on the feature available to us.

Should have been shown more on how to get HBO and other things on the remote. Did not get a run thru or demo.

Very professional installation; happy with it and use of DirecTV. Good Job!

They make closing an account a huge hassle. I moved and was unable to keep my service due to the new apartment's rules. After months of saying they didn't receive my equipment and calling in several times they finally waived the charges. I had it on video that the USP picked it up. Save yourself the time and go with another provider.

I really love DirecTV. My mom had been with you guys for years and now that I am in a home of my own I am very excited to have this service especially at a wonderful cost! Everyone that I have either spoken to or came in contact with had been very helpful and polite and I am so happy to be with you all. Thank you for all that you do and have a great day!

I was very pleased with Customer Service and the Technican as they scored highly with me... well done.

The representative answered all my questions.

Overall I'm completely happy with the service and phone contact I've had with DirecTV reps.

DirecTV was cooperative and solved the problem.

I will stay with DirecTV because they listen to my needs and are willing to work with me to keep my business. Also I did not have to wait long on the phone.

Installer took his time and did a nice job on the install. Neat, clean and always wore shoe protection when in the house.

Very happy with my experience.

Overall experience was excellent, and all people I talked to very nice. ** the installer was great! Love my baseball games and picture clarity better than cable. Very satisfied! You employ good people.

Satisfied with DirecTV services and products. Best variety of channels, programming and customer care service. Highly recommend to anyone looking for reliable TV services at affordable price.

Directv has been wonderful so far... Only have had it for 1.5 days but the features are great. The ability to record 5 shows at once and watch a recorded show in your bedroom which is not the main receiver is a huge bonus. My only hesitation is that the installation gentleman may have ran the cord in my gutter coming from dish on roof... Could be an issue with leaves and debris build up. I have not gone up there yet to take a look but that is my only hesitation.

So the whole experience effortlessly - just had to be home. They even called and texted the time they were supposed to show up and before. Right on time. Great service.

The customer service reps were awesome and the installation tech.

Information on internet with this service. But I chose not to get it because the price is too expensive for what I need it for.

The rep was very helpful in helping me to choose the right plan for me. Also helped me to connect with HughesNet.com to set up Internet service.

Service representative was very nice and helpful. Also, I appreciated their honesty. The reason for canceling my order was out of my control. I will hopefully have DirecTV installed in the future.

I wanted to take the time out to say how great my installation technician was! He came in and went right to work. ** made sure he explained what he was going to do and everything I needed to know about the equipment. He was pleasant and friendly. He left everything neat and in place after he finished. Based on my experience with ** I would recommend DirecTV service. It not just the product that keeps people loyal to your business, it is the way you are treated. ** has great customer service! Thank you!

DirecTV has been very reliable for me for over 10 years. But over the last 3 years, after trying on numerous times to get their claimed online service, I have had NO support. I'm wasting valuable time trying to get online service that should be no problem. I have tried to get help many times but get NO response and reading through hundreds of FAQs to find my problem is ridiculous. I remain without my paid for service and I'm stuck writing this because they won't listen.

The man that came to the house was so friendly and helpful. He answered all our questions and was extremely knowledgeable.

I still want cable service but am having trouble scheduling and just finally gave up. Not sure it's still available even though I paid my deposit.

Signed up for a 12 month extended service plan with DirecTV after my 2-year contract expired. I was quoted a monthly cost for the plan. When I got my first bill the price was higher than what I was quoted. I called customer service and explained that I was billed for the wrong amount. Service told me that the billing was correct and there was nothing they could do about it. I told them that because they changed the terms of the agreement I wanted to cancel the plan. A month later my credit card was charged $104.00 for early cancellation. I do not recommend this company as they use deceptive pricing practices. I will be filing a complaint with the Federal Trade Commission and highly recommend others do the same.

We were lied to from the beginning. First, we were promised service for no more than $51 per month for a year. We were never told there was a 2 year contract. We were told we would get lots of sports channels for this price. We were told they would never charge our credit card but required it on file. We were told the installation was free. We were told we had 10 days to try the service without penalties. ALL LIES!!! No sports. They charged our credit card $67.00. When I called to cancel, less than 24 hours later, it took an hour and a half to get the service cancelled, they tried desperately to up sell me and they keep calling my house and sending mail to me now saying we owe them $100 for the installation. DON'T EVER TRY this service!!!

Your customer service representative was very helpful in trying to get DirecTV installed on the premises. Unfortunately I did not realize that a "dish" had to be installed. This was not something that was even spoken about. The building I live in denied your representative access and he couldn't install the dish. I am hoping I can change this...by getting ONE dish installed that perhaps could service the entire building. Perhaps someone from your office could contact me about this matter.

This is my first experience with DIRECTV and so far, I am very impressed with their customer service and overall DIRECTV team.

I have always been very satisfied with DIRECTV.

Made new customer (relative of mine) very happy with the pricing (at least for the promotional period). Installer was very informative and made new customer comfortable with new system.

Extremely professional group, from start to finish. Everyone "listens" before they respond. They made us feel confident in our choice.

From initial call which was a bit pushy, to installation, the process was fast and professional. The installation tech was on time and called while en route to give a heads up on status. He allowed me to choose where I wanted the antenna (from several possible locations). He spent time with control operations and made sure we understood them. Definitely recommending to friends and family.

Everyone was kind on the phone and the man that came to my house was kind and very patient showing me how to work my TV.

So far very happy. Waiting for services to be installed.

He answer all my questions.

We switched mostly due to the sports package and the LACK of knowledge each Verizon rep had whenever I called. The value of DirecTV is much paper, along with the quality.

I had 3 seasons of "Breaking Bad" saved on my DVR. As I was about to watch my next episode, I realized that they are all gone! I contacted DirecTV through instant chat and they had me reset the DVR. Sadly, this did not bring my shows back. They stated they could not do anything but offered me a credit. While I now have to rent or buy the 3 seasons I'm missing, I took the credit. Now the reason for my 1 star is that this is my 3rd complaint about DirecTV in less than 2 years. The other was regarding a transfer/moving fee of $200+ (even though I was originally told it would be free) and the other was another DVR issue in which my shows wouldn't record due to an error message (771)! My 2 year contract ends in August and I will be on speed dial to cancel! Too many other options available to deal with this kind of service/product.

Had good experience with service man. Polite. Showed me all aspects of Equip. use and setup did good job! Service center worked out all problems at reward center. IPad did not work for me. She talked through every step. Made it very easy to complete. Nice to do task!

Positive & informative.

I have had a great experience with DirecTV so far. All the service reps truly provided great customer service. I had called another company for information and the reps were unfriendly and nearly surly. So kudos to DirecTV for having good staff.

The Representatives are the backbone of their company and my experience with DIRECTV has really impressed me. If the services that I will be receiving are as good as the people that I've spoken with (in great detail), I'm sure that I will be very happy.

When I talked to the representative who canceled my order with DIRECTV, She was so nice and honest regarding alternatives on affordable orders. I almost didn't want to cancel my order but my budget is so tight I had to cancel.

I love DirecTV. However, after my installation today, I was VERY upset to discover (on my own) that On Demand is not accessible without home internet!!! This important info should have been advised when I placed the order. Had I known this, I probably would have kept my Comcast appointment. What's more, I can't even use the unlimited data or mobile hot spot on my iPhone to access your On Demand feature, which is now useless to me. Very unhappy about this!!

Very professional, informative, gave me a great deal.

Both customer service representatives were great and my technician was great also. He was very proficient and on time and kind too.

Loved the technician that came.

I had a very pleasant experience with the staff at DirecTV. They are professional, polite, patient, and courteous. And, they work together as a team.

Very professional. Great job. Don't have wires hanging, like cable TV.

Very helpful and knowledgeable. Answered a lot of questions thoroughly.

Customer service rep was very helpful with my situation. Even though I was unable to get my services at this time I will definitely call back again.

Quick and easy service.

Shortly after I received my cable service an error appeared on my t.v. I called customer service and within seconds my problem was solved.

Excellent customer service. The Customer should not have to deal with a third party such as windstream. It should be handled by DIRECTV.

You have a keeper with the one I booked with.

Just from my first inquiry phone call to the Installation earlier today, the process has been smooth and fast. The installer was great and quick. He knew about his product and gave a very detailed instructional on how to use it. I will definitely recommend the service to my family and friends.

I spoke with a rep from DirecTV who said they do not provide a wireless router (why on earth would they not provide a wireless router???). She did say that the installation people would help if I bought a wireless router. The cable people are here right now and I asked them if they could help and they offered very little help (pretty much just plugging it in). So essentially I was lied to about the installation people being able to help me set up my wireless router. Very poor service and help.

The service representative was very friendly and professional.

Had a wonderful outlook. Was very respectful and answered all questions.

During a recent phone call to order DirecTV, it was a breeze. The representative made great deals and suggestions to what I needed based on my family needs. She also gave me a run down of what to expected. She also guaranteed me one set price and did an outstanding job on instant savings I was approved for. Overall, I'm very satisfied thus far.

All stages were very easy, efficient and a good experience. Technician was very good and helpful.

Install - Great at problem solving.

Hey, I had a bad experience with DISH. Thought I would try DirecTV. At first the rep was nice, but transferred me to a specialty person who could give me the best service. She tried to sell me everything over the moon for over an hour. I repeated told her I was elderly, small income just wanted the basics. Then I was transferred to CenturyLink for internet bundle. CenturyLink continued the push for extra more expensive service I could not afford. I am still not satisfied with CenturyLink, what happened to the $19.95?

Our installation technician was great! ** was very professional and kind at the same time! He would walk us through what he was going to do and asked if it was ok. And if I didn't understand what was what and what it was there for he would explain it. He never rushed me into finishing and leaving. When it came to explaining he would take his time so I could understand. He was awesome! He knew what he was doing! And very professional.. I would recommend him to all and anyone I know!

Your team is Ar DirecTV is Awesome! Thank You!

Very dissatisfied at the fact I wasn't told I'd have to pay for installation until the day technician arrived at my home for installation.

I have called twice now, about two separate issues. Both times that I have called, my questions were answered directly and I didn't have to wait on the phone for more than 10 seconds. Awesome job.

Overall, we are very satisfied thus far. Being senior citizens, we are not completely at ease with newer technology in all cases. I feel that as we get more familiar with DirecTV we will be more comfortable. I will say that the remotes are not as easy for us to use compared to other remote controllers we have used - too small.

I was advised when I moved to Discovery Bay that I was unable to have Uverse in my area. I was referred to DirecTV and so far I am very pleased.

Satisfied. All representatives extremely courteous.

You could not install because location of dish was not allowed by HOA.

DirecTV constantly overcharged me and I was having to call them each month to straighten it out. On one call a few months ago I was told I was eligible for a free new receiver. I asked if there would be any charge for installation or anything else and was told there wouldn't be. They connected me with another person to set up an appointment and after getting through I said for them to confirm there would be no charge. That person said there would be an installation fee in excess of $60. I said "forget it." A short while later someone called to confirm the appointment and I told them I had cancelled and why. They said they would waive that fee and there would be no charge. The service man brought the receiver and when done asked me to sign a sheet showing I'd received it. After additional problems I told them to cancel my service and at that time only did they tell me I had signed a contract for 2 years when I signed for the "free" receiver.

I agreed/ accepted DirecTV service on 5-13-15 with scheduled installation - 5-14-15, which was done promptly, as pledged!!! I am extremely pleased and enjoying my DirecTV service thus far; and feel strongly that this experience will be long lasting, and continue thru-out my service with DirecTV.

I had felt that DirecTV provided the best possible plan for my needs and budget.

My experience has been a great one.

The person I talked to was very good and nice. I didn't like that we had to wait a week longer for OUR service.

Always so friendly & caring about customer satisfaction & made me feel like I was more a friend than trying to coerce me into sales just to gain service & commitment & not care about me as a person & really concerned about me being satisfied with service.

Great deals and very friendly customer service. Everything was easy and they helped find a plan that fit all my needs.

So far we have had a very pleasurable experience with DIRECTV. We are new clients and have been very pleased with the people, equipment and service. Thanks.

Very pleased with each person I made contact with from the Salesperson to the Techs that did a fine job installing the equipment. Also the questions I had later about some channels that I couldn't find was handled in chat quickly. Thumbs up.

Friendly customer service.

The person I spoke with was very helpful in getting my installed rescheduled for today... DirecTV is on at 5024.

Hope I have good results with DirecTV at my summer home, because if I'm satisfied with DirecTV I may change my home cable service to DirecTV.

Nice and easy.

Really have no problems as it was just installed.

Sales representative was very knowledgeable and clear. He took time to explain all my options and benefits. The installation team was very accommodating and helpful. The installation tech was professional and courteous. The service rep was very helpful. I had a few questions about my service and the rep took time to walk me through my service and options. I am very pleased with the entire experience. Thank you!

When I called in to make an rescheduling service, very Nice and easy.

So far, I am pleased. I am still a new customer, hook up is tomorrow and I cannot give an accurate grade until after 1 year.

It was quick and done properly.

Easy to work with.

Customer service was open to bills and expectation.

From my initial call through the final installment the service I received was excellent. Punctual, polite, attentive, respectful and friendly, are just some of the qualities that describe my experience with the overall transaction. This is my first opportunity to watch DIRECTV in my home. My son in the Air Force has it and recommended it to me.

Resolving billing issue. I was not made aware of certain charges when first signed up. But when I expressed concern the rep handled issue and I was retained as a customer.

I'm team DirecTV! I don't want to be cable Rob Lowe who saves on motel room surgery anymore! DirecTV is cheaper, has more services, and the customer support is out of this world!

** did an excellent job both on the installation and in explaining the equipment, etc. I'd give him a 15 on a 1 to 10 scale! Picture is better than I had with Comcast and I love having the ability to record, etc. This is also a good reflection on my initial contacts at DirecTV in that I was eager to have it installed.

More info for installation. Very helpful with everything.

I received an automated call to set up an appointment that I understood had already been made. When I called the number given, I was directed to call another number that connected me with another company. I finally connected with a real person that answered my questions. I tried to explain earlier, but was told I used too much text. You asked for details then don't allow it.

** who did the install did a great job. Answered all my questions and was prompt and polite as well as knowledgeable.

DirecTV is a great value and deal, great staff and great pricing.

Everything went very easy from the sales rep to the installer. All the questions were answered.

Great, professional, very satisfied! Technician ** very good, know his business!

When I connected with their $19.95 deal, it was not explained that my bill would almost double after one year. They were so accommodating in that, "oh, we'll give you a credit for that", but in reality they're just trying to get your commitment for a two year contract that they know will more than make up for the meager credit they might give you to sign up with them. It's totally misleading. Now I will have to pay $220 cancellation fee -- which is less than it will cost me to live out the contract. Way to go, DirecTV. You win. And by the way, they advertise all these channels you get, but then you realize that a large number of them are simply duplicates!. Such a scam.

I was helped by ** who was friendly, helpful, and efficient. He helped me add referral information to my account and then assisted me with bundling an internet service with my newly ordered DirecTV account - all in one quick phone call! I was very satisfied with his professionalism and service.

Great people working for your company.

They charged my credit card 176.76 claiming I order sports and a full season of baseball, plus some movies. First I don't watch sports AT ALL. Second I have not ordered movies from them. Fighting over the phone for 1 hour, and they kept on saying BS to me. DON'T DO BUSINESS WITH THEM!

Easiest time I ever had ordering new service.

She spoke ENGLISH...very helpful and a very nice person to speak to...was very helpful.

Installation services by ** - Very polite, respectful and knowledgeable!

Order service change: No problems. Customer service was knowledgeable and helpful.

The whole experience was great!

Happy, I love the service.

Service call - Resolved matter quickly and efficiently.

Great experience just couldn't get direct because landlord issues.

Overall it was hassle free except for the surprise installation charge which was resolved quickly.

Initial call to set up service - So far I am very satisfied with the Service.

Customer service is a dying commodity. Every time I call into DirecTV I am given a different account of what is happening with promotions on my account. I never receive the same answer or the same pricing. I auto debit a $120 out each month for service and just wish one time I could pick up the phone and believe what I was hearing on the other end. If I called and screamed or threatened to cancel they would roll out the red carpet, but if you just ask for a promotion they will not give you one. I witnessed our neighbor calling and asking for a service rudely and getting a promotion while I did not. #1 in customer service. How is that possible?

Very satisfied. They did very good, both the customer service rep and the service technician.

Address mishap for setup. Great, got the help I needed. The agent had great customer service skills. Tried to get my grandmother to switch over!