DIRECTV Reviews

I had canceled my services with DIRECTV and understood how much the final bill would be. Well they charged me for a month that I did not have service and they also charged me for unreturned equipment when in fact the equipment was returned. The rep insisted that it was never returned and I feel I was robbed. They will cover themselves and lie, but as a consumer I know my rights and someone will have to listen. I understood that there was a high price for cancelling but I refuse for them to rob money from me.

I was on the phone with a rep for 45 minutes setting up my new account. He gave me a great deal and scheduled my install appointment for 2 weeks later, which I wrote down in my calendar. The day of the appointment comes for the Internet, AT&T, from 12-2, and the tv service from 12-4. At 3 I call the company, and apparently the appointment was never scheduled. The guy is constantly putting me on hold and taking forever. After taking the day off for this appointment, I'm obviously upset. My appointment is rescheduled for the following week. They send me over to the Internet department, and apparently my internet had been cancelled. They had a record of an Internet appointment I supposedly made the week before, and because I did not answer a call, my whole Internet service was cancelled.

DirecTV registration - Initially awful. Eventually great.

I'm so glad I got DirecTV but it took a lot of time. Wish you could cut the time down.

Each person I spoke to was happy and upbeat. Made the calls stress-free.

Tired of dealing with Comcast and attitudes. Refreshing to talk to folks who are polite, knowledgeable, and efficient. Was ready for a change and DIRECTV was by far a superior company in all ways.

I had received 3-4 e-mails since Saturday that DirecTV would be installing our new tv service - then it was placed on "hold" due to an old outstanding disputed balance - which was taken care of and I mean this went back and forth, back & forth and thank GOD and I mean thank GOD for Andrea - she got it resolved!!! And Ken the service tech that was here and installed your equipment very professional and caring and there was no such thing to him as a dumb answer. He also needs to be recognized!!

Both times I spoke to DirecTV representatives has been a pleasure! Always very friendly and polite people. Every business you call should be so nice! I felt they went above and beyond to get me the best package and deal. The process of ordering was fast and easy and the representative was awesome!

I have been a DirecTV customer for over 15 years and had to drop their service because of the channel 8 black out that lasted for three weeks. The customer service that was provided was very poor since the AT&T merger. My brother kept DirecTV as his service provider and now has problems with channels scrambling and blacking out. He was told it was a decryption issue and they gave him $25.00 off his service and suggested he change to a component cable! I am now confident that I made the right choice to switch service providers after so many years of excellent service. How sad.

When I signed up for Directv service, I started out online then went to phone. The phone rep. said our bill would be 88.00 per month and we would get NFL sunday ticket free for 3 months. Our bill was 145.00. The telephone rep said we had extra fees for our installation. Each month it was around 145.00. The phone rep said they would never have said 88.00 for this package. I requested them to take off anything they could as I could not afford the amount they charged. They took it down around 120.

Direct TV came out about a month ago and fixed this issue.. We are good now but they sent me a message less than a month after signing telling me my promo was expiring??? We will see

So far I think this is the best choice I made. They have the best service, better than Verizon or Comcast. It's only been a few days but I can see a big difference on my cable service I hope it stays like this.

Keep up the good work and ya'll staff rocks.

My wife and I moved from the East coast to California. We were searching for providers and we figured we'd try DirecTV. After speaking with the salesperson and a local store, Walmart, I believe we signed up. They came quickly to install the service which was unsuccessful due to a tree blocking the Satellite. No biggie, we were told by the installers who are contractors, not actual DirecTV employees, that our service has not started and everything is cancelled out. A month passes, we receive a bill for 12 dollars. My wife calls in and whatever happens we just pay the bill, I can't be worried about 12 dollars. Even though we've never used the service at all, I didn't care.

Tech easy to deal with.

I have spent 1 hour a night calling DirecTV to try and get my bundle correct. Good luck - they are the worst company for customer service. I just quit Comcast because DirecTV kept calling and calling to tell me what a good deal I will get. Guess what, I didn't get the deal. $300.00 for 2 months WiFi and no phone and maybe TV channels. I am going back to Comcast.

The service report I spoke with was very friendly and resolved my issue quickly while having a conversation with me at the same time.

Great Experience. Customer service representative was cordial and knowledgeable.

I had a very pleasant experience with the service rep. She was very professional and extremely helpful in helping me achieve my goal.

Everyone was friendly & helpful. The installer was great. Just wish I had been informed that there were 2 different type of Genies.

Ordering Direct first time. Very well pleased with service and sales.

We are having issues with the TV just freezing up. We called in and we ran through all the steps they asked us to do. It seemed to work for a little while, then it started acting up again. We have several people coming over Thanksgiving, We all would like to watch the Football games etc. But we can't because nobody can come out until Friday Morning. We were calling Monday night. We have been a loyal DirecTV customer for I believe over 10 years. Now we are rethinking this. If this started on Wed. night I get that no one might not be able to get out until Friday. But it was Monday. One would think you would like to take care of existing customers so they do not become past customers.

Our guy that came out and installed our directv was awesome.

I was ordering new service for my home but after talking to your representative I found out I was still in contract with Dish Network. When my contract is over I will call you again for new service. Not happy with Dish at all.

Very good experience. I would suggest DirecTV should start international Hindi Channels as Bollywood is very popular in eastern (Asian) countries.

Just overall pleased with customer service.

After being transferred multiple times they final were able to fixed the problem for me.

Brian, the install tech informed me I would not be able to get DIRECTV on the Samsung tablet I had just purchased from AT&T. He said the only way would be if he could figure out a way to connect a cable from my television to my tablet! He also informed me I would need the Genie Go instead of the Genie. I spent time and money to go 30 miles from my home to Salem and get it straightened out at the AT&T store. I do not want Brian to come back to my home. The customer service rep, on the other hand, was wonderful. He's a keeper!

All customer service reps are good.

I am please with the service that I have received.

DirecTV's installer dropped his ladder on my fiancé's car, damaging it. They took a report of the damage and have failed to respond to fix my fiancé's car after promising someone would be in touch. It has been a week, and no response from DirecTV or its insurance company.

I had a pleasant experience.

Great very good. I was very happy, so glad I left Verizon.

I just love DIRECTV.

The rep was great! She explained everything she offered and pushy. And stayed within my budget.

The representative I spoke to on 11/21/15 was great. Listened to my complaints and problems, solved them and made sure I was taken care of. Great customer service. Seemed like a great woman and cared a lot about my happiness and overall rating of the company.

Love the service. I truly enjoy the service.

Best Customer Service than any other provider! The service representative made it easy for me to handle what I needed to do. Rather than just trying to keep me or sell me on something else, the service representative actually let me know how to regain the service if I so desired. Being treated with respect rather than being pressured to do something I didn't want to do made me feel like a valued customer.

Amazing customer service!

The customer service reps and sales reps are quite polite, helpful and explain all the packages and bundles that they have and the different prices...

Very wonderful experience.

Great price. Great customer service. Awesome experience.

I got sold the service from Costco. The sales guys showed me how I could get basically get the same service as Dish for about half of the $149 like I was paying. He said I wouldnt need Netflix anymore because I can watch for instance past seasons of The Walking Dead which I’m on season 2. So that's a saving of $7.99 a month also. The DirecTV guy comes and hooks me up and that is where anything good ends. I was supposed to be signed up so I could watch NBA TV which they didn't do so I had to call. The guy I talked to signed me up for an extra $7.99 a month and then told me sign up for this sports premier or something like that and I will get more NBA games I could watch.

Installation process went great, sales process went great, would like to bundle with AT&T internet in 42303 zip code. Do not understand why I was told the service was not available in my area.

I was confused about the billing. I was confused about the package I was getting. I called to cancel the installation order for 11/18/2015. The lady I talked to went over everything with me and I decided to keep the package and go forward with the installation.

New service. So far, I'm very satisfied.

Very good customer service.

Great service! Always very helpful! Would highly recommend and have done so already!

Excellent service. Every single person I dealt with was great.

Everyone I talked to were very helpful. Thank you

It was suppose to be free information. I was charge $75.00 for a pole for the antenna.

I was very pleased with the service I got.

I had awesome service when I had to reschedule last minute and I felt terrible. The customer service representative was so helpful and made it feel like no big deal! Thanks for being accommodating!

I was just glad to be watching TV. Thanks DirecTV.

Good, clean job. So far, so good.

This was the easiest service installation I have ever experienced! The service technician was so nice and he was in and out in no time. I highly recommend Directv.

I needed to reschedule installation and it was handled easily and quickly.

Installation went as smooth as expected.

It was all good.

Technicians were able to solve complex installation issues related to coax configurations. They stayed from 2-9pm to get everything done correctly.

I had to recall to get the appointment set up since the first person could not get a signal. I got permission to get it set up on the roof from the landlord. The first call, I got a girl at AT&T that kept asking me dumb questions and I had to KEEP telling her exactly why I was calling. I now have the 800 number directly to DIRECTV in my phone so that won't happen again.

I called technical support. Issue with HDMI cable not working and prompt was saying I needed component cables. The technical support guy was very helpful. I was on the phone with him for maybe 45 minutes. But then my phone call was disconnected. It is frustrating to call back, have to go through all the automated prompts again and not be able to get back to the guy that has been helping me for the last 45 minutes. I don't want to tell my story of everything that is wrong, everything that we have tried to a different technical support guy. Why can't I just get transferred back to the guy that was already helping me for the last 45 minutes.

Overall all aspects of my contact with DirecTV have been positive. Everything from my initial phone call to request service to the installation of my service have been a pleasant experience. The install tech was very polite and seemed to handle the install with ease.

Everything from start to finish was awesome including the tech that did the installation.

We were not told we would have to pay at least $200 to upgrade to a DVR. We are on auto pay, pay on time every month. Also to add to our service, it would be almost $300. Just to put a box in our guest room! To order a movie we have to call! I seriously miss Time Warner!!

It makes a difference to have a customer service professional who had training and is fit to the task. I guess his name was Michael. I had a problem with my order and he solved it right away. I will still have to reorder through a third party but I am very satisfied with his customer service and that's why I love DirecTV. Comcast has terrible customer service and I can never understand what they say, it makes a difference to keep the call centers in the US.

Your company has gone above and beyond to address all my concerns and issues. I'm looking forward to utilizing your services.

So far I am very satisfied.

Have not been able to relocate over to New Mexico yet and I needed to reschedule my installation appointment. The agent was very helpful and rescheduled my appointment.

TWC was charging me more and providing access to fewer and fewer channels. Therefore, when I was visiting an AT&T store, the agent told me about a Directv offer for which I was eligible, and I pursued it. Although my building is wired for TWC and Verizon Fios, there is no satellite dish on the roof nor cable that is run from that point to each floor of the building for distribution (Fios and TWC have cable run to each floor from which distribution is possible to each apartment unit).

Great sales and technical staff.

I would like to notify you that your technician Andrew was very professional. Could not ask for a better experience with him.

My disabled sister had been a customer of DirecTV for more than 10 years and recently renewed her agreement. Then out of the blue, her Section 8 Landlord says she has to move out of her apartment. She called DirecTV and asked them to suspend her account until she could move. During the time it took to find a new apartment, we realized that she should not be living on her own as her health was deteriorating and we were unable to find a place for her that was safe. So instead of assisted living, I asked her to move in with me and my 95-year-old father who I care for.

So many lies. They could not perform from day one. Their technology is years behind. They told me they had to send a service man out to fix the problems before they could cancel. I agreed. I kept getting a run around pretending it was the first they heard from me for several months. The technician came to the house and could not fix the issues. I would record all these shows that said were free. When it was time to watch them it would throw an error which would go back and forth until they finally said it was not in my package. So why are they always displayed as free?? Nobody knows or could fix. Very unfriendly to Christian programming. You can not ever add one channel. We liked one rerun channel that had touched by an angel. They wanted 30 to 45 more for one channel when we were already paying for an expensive package.

Although my services won't be installed until Fri Nov 20, I am confident it will be done correctly and I will be helped to understand how to work with my new system.

Installed DirecTV unit. I had no problems.

DirecTV and Uverse install did a great job.

My experience with the agent was excellent, hopefully the cable service will be the same. I haven't started using the service as yet but I'm confident it will be great.

Rep on the phone was friendly and very helpful.

The technician who came to our house was pleasant and accurate with what he was doing. He was there on time and did a very good job. Would recommend Jamie to anyone. Thank you.

We had cable service with Directv. We moved to another state and called Directv to have our cable moved. They told us it would be 220.00 to move the box. We could not afford it and early termination of the contract was even more than the 220.00. We continued to pay the cable bill even though we had moved and we're not able to use the service. After a few months we called Directv and spoke to the movers department and they offered us a credit of 220.00 towards our next bill to cover the moving charge, so we agreed because it worked out to be free. Then we received a 240.00 bill for the move and we were told by the account specialist that it didn't matter what the movers department had agreed to, we still had to pay the bill. We don't make enough money to pay the bill so our cable has been shut off and will be going to collections along with a derogatory mark on our credit. Just a warning to anyone signing up. Do not believe what you are told.

Jackie was easy to speak with and she spoke clearly.

It is a scam. The person who signed me up said if my computers broke, someone would come to my house. Then when I was registering my computers and tv, the supervisor and manager I talked to told me I would have to mail my laptop (and back it up and wipe the hard disk if I didn't want my personal information on the computer) and maybe have to mail my desktop depending on what service was available in my area and that TVs 40" or less would have to be mailed as well. And, of course, there is a $50 charge as well for the convenience. None of this is in their literature they send you!!! So, I will be cancelling. They lead you to believe all your problems will be solved by this service. Nothing could be further from the truth.

Buck my technician was extremely courteous and knowledgeable. A true asset to DIRECTV.

I was a customer for 8+ years. We pay $97/month for the service and am planning a move. DTV wants to charge us $200 to move. Are you kidding me!? They are not willing to help, or budge in any way because they said I pay late on some months. I pay late because I need to chisel out almost an hour every month to haggle over the big, and like most people do not have the time, or better yet, do not want to spend an hour with customer service for the same issues that were never resolved! Unbelievable... DTV really used to be a good company to work with, not they just do not give a damn. So we will terminate service after 8 years. It is a shame!

The service was handled the way every customer service person should handle calls.

I was tired of the poor service from our cable provider. I called to find out my options with DirecTV. They were very helpful and better priced so I signed up. Installation went well and the quality is much better. We are very pleased with our decision.

Awesome. Great customer service.

The gentleman who helped me with my order was very understanding and very professional, made sure that all of my needs were truly being met by my satellite company.

The first customer service agent did not listen to my needs, but when I called back, the second agent listened to all my needs and corrected the problem and got me everything I needed. And she was very pleasant the entire time!

I called to ask about DirecTV offerings because I was tired of Comcast. The person that answered my call was very helpful and patiently answered all my questions and then helped me order a plan and Internet from CenturyLink.

I have heard horror stories of people being unable to cancel service but this was not my experience. Tanika handled my call efficiently and was appropriately friendly even though my call was to cancel my service.

Great service. had to call in a few times before I finally got a rep that was able to get me taken care of. Rep was amazing and very nice and more than willing to help. Will be recommending DIRECTV to my friends.

I cancelled service with DirecTV because it has become overpriced. It took 3 calls to get a box to return the equipment. Then the company pulled my last bill from the incorrect card and I was told the only way they could fix the error is if I reinstated my service.

Re-schedule installation was so easy and effortless with DirecTV rep.

Happy with DirecTV so far.

So far my experience with DirecTV has been really good. The people listen and helpful. The price is a lot better than Dish TV.

I had questions regarding what the different receivers did (as far as deciding which package I wanted) and how they were set up. I also had specific questions about the installation process and changing my order. The Customer Service Representative was extremely helpful, knowledgeable, and very nice.

Last year signed up for Directv. At the sign up they gave me 3 months FREE NFL Lineup. I didn't really want it but what the heck it's free... Right? Well I also signed up for automatic billing as I am stuck in a 24 month agreement so why bother with the bill. Here we are a year later and several months ago they AUTOMATICALLY added NFL Lineup at almost $50 per month because "it auto renewed and you did not cancel it". WHAT??? I never ordered it so why should I cancel something I did not order. Well after 4 Directv people and an hour on the phone I got a manager who was able to refund half of the amount billed but I am stuck paying almost $100 for something I never used and never ordered. I will cancel Directv and never return to this kind of entrapment. You have been warned!!! Lol

The DirecTV installer did not call or show up the first day. However, the installer that arrived on November 17 was excellent. I had no complaints.

I have been having problems with my receiver for over a year now and I have called in the past to order a different remote thinking that might solve the problem. I NEVER got a new remote, nor did I get a message as to why I didn't get one. A few weeks ago I talked to a service man that had come to my son's apartment to install the system for him and I told him about the problems that I have been having. He suggested that I call in for a service call and have my receiver swapped out. I have called a few times and due to the LONG wait for a customer service person to actually talk to so I could set this up it has taken me longer than I thought to get anything done.

I had contacted DirecTV stating that I was unable to pay my bill at this time due to a recent car accident. I discussed that I would reinstate and pay my unpaid bill in the next couple of months. One week later I received a call from Afni stating that two days after I talked to DirecTV, I was placed in collections. They then asked for my routing number and bank account number. I had never heard of this company and told them I would be paying DirecTV and would not be giving them my personal banking information. I saw there are several legitimate complaints about this company. I wanted to let consumers know I have an affordable law firm that helps me handle these problems if anyone needs help.

I was very satisfied with the service I was given with customer service and the sales lady who introduced me to the Directv. I wasn't able to get the service at this time but I possibly will be able to in the future.

I called to get Directv and my second home in Fort Worth and get rid of AT&T Uverse. I found out I could not get reception so the new order was canceled and I had to remain with AT&T Uverse in Fort Worth and I have Directv at my Bastrop home.

Overall experience was excellent.

DIRECTV has great customer service. I was so pleased with the help that I was given and such great attitude

Cancelling request for service - Customer service was very courteous and responsive to my request.

Since we ordered our DirecTV over 1.5 years ago, we have had problems. We could never order a movie without an issue and then we never could get an American when we called for help. We were told we would get a $200 Best Buy gift card for signing up and we never received it, and were told that there was never such a deal!!

Called to get information. The first sales rep was a little pushy, even after telling her repeatedly that I was reluctant to place an order and set up an installation date. The second sales rep was too quick to hang up when I called to add telephone and internet to my order.

Card from Costco with $200 credit was in question.

After being a timely, paying customer for 6 years, I cancelled my service to DirecTV last night. In July, after they did a software upgrade, my second TV would not work using just one receiver and so I HAD TO PAY another $7/mo for a second receiver. I specifically told them (like I always do when I make my bi-monthly long on-hold-mostly phone call) I was not agreeing to another 2-year contract.

I was ready to end conversation with him half way through the sales talk. He talked too fast for me to grasp all he was telling me. I was getting confused and upset. He was professional and not rude, just talked too fast.

Technician, he was very friendly, explained everything to me in full details. Answered all my questions. Great customer service skills!

In the end of March 2015, I had to move and was not sure where I would end up, or if I would need DirecTV in my next home. So, instead of closing my account, they suggested I "suspend" my service, telling me that I would not have to pay while my service was suspended and that I could still close my account any time. I ended up moving three times—and my old cable TV account was the last thing on my mind.

Their equipment is horrible, it is constantly malfunctioning. When I call I am on the phone for 1 1/2 hours so I just deal with it. Changing service soon.

Just want you to know how refreshing it was to have such a professional rep install my service.

Customer service was very knowledgeable and helpful.

We have been loyal DirecTV customers for 2 years and in that time have never been able to order or watch any movies from our receiver. They say that it has to be hard wired but our wireless box is in a completely different room. They want $50 to come out and stick some silly chip in the dinosaur receiver. So I asked if we were eligible for an upgrade and they said that would even be more money. I just want a box that is wireless so we can order movies and watch them. Looking into Xfinity offers right now. DirecTV does not offer up to date technology and is expensive!

Change scheduling. Date couldn't be changed but my Sales Representative was great to talk to.

On 11/16/2015, I called to ask why my bill increased by nearly $10 per month. I was told it was a service, DirecTV Protection Plan, that was waived the first month. The service I was charged for was Customer service. If something happens to my receiver and a technician has to come out, they will not charge me because I pay the monthly fee. So I pay over $64/year for the right to customer service. Otherwise, it will cost me $50/hour, if they have to come out to fix their equipment that I lease (I don't own the equipment!). This is ludicrous! They take every chance they can to gouge customers. The fee also includes a "free" equipment upgrade. So, I pay for the benefit of an upgrade that they probably make available so they can offer new services that they can sell!!

I've been a DirecTV customer for many years. Their customer service has always been great. Recently, I changed from their DVR to TIVO. We did not like it. They not only replaced the TIVO, but upgraded me to the Genie system, which is awesome. The tech was there the next day and had it installed in less than an hour! HIGHLY recommend!

Great service, easy install, great customer service!

Service - Thus far I am very pleased.

Great customer service. I was please and surprised with how little I had to do to get set up with the service. I look forward to enjoying your services.

As a long time Dish customer, DirecTV rep. and product satisfaction, I am looking forward to a longtime association with DirecTV.

Order and Install - Excellent overall experience.

The installation tech, Steven, was very professional and hightly competent. He went above and beyond making sure everything was done correctly.

My experience with the customer service rep at DIRECTV was a good experience. He helped me with all my questions and concerns and was very attentive.

All staff has been a pleasure to work with and we are very happy to be rid of Time Warner (20 + years) and enjoying all that was offered as represented.

Installation Rep - Very talented and excellent worker. His name is John **.

I tend to be somewhat thick when it comes to people explaining something to me, and DirecTV service turns out to be one of those things that took a very patient service person to finally get me to get it and got things to where I am very satisfied. Thanks.

I would recommend this service.

I was trying to get Directv for my apartment, but was told I couldn't have it in this complex. They didn't allow dishes here. I'm with cox and hate it. Then after I found out they couldn't do that and they have to let me get it. Now I'm rescheduled to have them come back to put it in. Had it not been for the young man that helped me I would be stuck with cox. I still may be if the complex doesn't sign my paperwork.

Thank you for your fair prices and great service!

Can't wait to go back to cable at the discounted price!!! Got it in writing on my "New Customer Sales Order that I was to get the first season of NFL Ticket free. Written in by the Sales Rep. Chris **. The season begins but no NFL ticket as the sales rep made a mistake since the Select Package I initially signed up for doesn't qualify for the Free NFL Ticket for the first season. 10 days later I upgraded to the Choice Package which does allow the free NFL Ticket. You think DirecTV would stand behind what their sales rep promises in writing but NO. I am SOL. See you in small claims court DirecTV!!! Easy judgement in favor of the plaintiff. OBTW, sister is my lawyer, no charge.

My experience with DirecTV was great with the customer service Rep. I am looking forward to being a customer. I hope that the service is going to be as great as the Customer Service Representative! Change is good and now is the time for change!

The installer, Courtney was the best part of the experience. She was very knowledgeable and efficient.

Technician - Very knowledgeable and nice.

I found a better alternative to recommend to people in the Altoona Area for cable internet and phone bundles.

I recently switched from Time Warner after being their customer for 10 years. So far with your service I had been blow away by how quick and easy your phone calls have been and your ability to help me. Also by your fair and reasonable prices for service. You may have made a life long customer here.

I called to ask a specific question about wireless receivers and was told that I need to ask for them specifically in order for them to be part of my plan. The representative was very helpful and set me up with the wireless genies for three different televisions so that I could have the set up that I desired in my home.

Overall I am pretty happy with DIRECTV. The young man who did the installation was pleasant, efficient and on time. (Just one note, I may be old fashioned, but I would suggest he wear clean khaki pants even if he is hanging a dish on the roof. First impressions, you know.) I also wish that it had been made clear that installing DIRECTV and upgrading our internet would require two separate appointments/date. It was confusing to have an 11/11/15 appointment (with confirmation) and then get an e-mail confirming another appointment on 11/18/15... with no explanation. At this point, we are just hoping that the 11/18 appointment will give us the internet update we ordered.

Excellent technician... Anthony **! A family member was at our home during installation and is not a DIRECTV client. After seeing Anthony ** do the installation she wants to become a DIRECTV subscriber!

Need confirmation on charges in signing up for DIRECTV, as ads are not straightforward regarding services, equipment and costs.

I feel that I should've been informed that a piece of equipment was not in stock to do the installment. I would've been glad to set up another day instead of waiting.

Excellent customer service.

My TV was supposed to be set up on Wednesday and they never came so I called in and the lady who helped me, Brittany, she got me all set up with a new date that was only a few days later!

Do not add any service that I personally did not order. I pay always with a check so please do not use my credit card. If you do that well cancel my account.

Changing installation appointment. Very friendly and competent customer service representative.

DirecTV is excellent.

All reps worked to make me feel welcome and a part of the family!

I am pleased becoming a new member of Directv.

On 14 November 2015, my husband called because our bill was wrong. This was the third consecutive month we have had to call. We were on hold for over one and a half hours. As I am writing this review I am still on hold. We are still waiting to speak to a supervisor. Since AT&T took over I'm afraid the service has gotten worse. I believe we will be switching to Time Warner Cable as this is not acceptable. We are not asking for charity or a hand me down, just good customer service. Thanks a lot for having me on hold for almost two hours now.

I have been with Dish for almost 10 years and not happy with what they offer for what I can afford. Decided to call DirecTV to compare and decided to switch. Found out I had a contract with Dish for a third unit that I added and didn't realize I had a contract. DirecTV worked with me to make sure I get programs I can enjoy at a price I can afford. Thank you for have employees that are nice, well trained and care.

Very satisfied with service so far, everyone I spoke to was helpful and considerate.

I am a new customer so not any issues have came up. I am happy with my install the two times I spoke with a representative.

Customer service was excellent, efficient, prompt, and friendly. I love the channels.

Service was good overall.

I downgraded my DIRECTV programming from the Entertainment Package to the Family Package when the former jumped from $45 to $66 a month when the "discount" I negotiated last year expired. The Entertainment Package, without any input from me, much less my consent, suddenly included channels I would never watch at a price that had increased by almost a third. In the short term, DIRECTV loses revenue because, when renewed negotiations failed to provide me with the programming I want at a price I'm willing to pay, I downgraded to its $29.95 Family Plan, preparatory to cancelling my subscription after purchasing a new TV that will allow me to easily receive broadcasts via antenna and to stream programming through a service like Hulu.

The 1st technician was late and did not complete my service. But the 2nd technician that came was great, his name is Alfonso **.

I have been with DirecTV since February with no problems. I decided last month to get internet service. I called DirecTV and was informed by them I could get internet service for 29.99 a month with no installation fee (bundle deal with Century Link). I was also informed by them that I would receive one bill a month for the bundle deal from DirecTV. Well today I received a bill from Century Link for $253. Century tells me that I was misinformed by DirecTV and that I have to pay the bill. Bottom line is I never talked with or made any deal with Century Link. I'm very upset that DirecTV mislead me and that I have to pay $253 to Century Link. I also was on the phone for an hour and half back and forth between DirecTV and Century Link. Very misleading!!!

I called ATT to order internet, phone, and tv service. They only offered DIRECTV in my area. They asked me what features were important to me. I said on demand and Netflix. After installation I tried on demand features with their new genie remote (does not have all the user friendly easy buttons like other services) only to get error message stating "can't download try again later." I should add the on demand menu on tv is so crowded with small writing you can't even see the episode numbers and you end up guessing which show you pick. It is always the wrong episode and you have to start all over. The technician said they don't have a contract with Netflix and I would not be able to use that feature.

Representative was awesome. Very helpful and went above and beyond to make my experience a great one.

The service rep named, Heather ** at the S Marshfield, IL location was the reason I signed up for service. I was originally just shopping for a good carrier, and AT&T just happened to be my first stop. Heather did a great job representing the company. I will send new customers to her for service. Please let her know you heard from me about her outstanding service. Thanks.

Issue resolved in one phone call. Satisfactory.

The setup was good and the experience was nice and thorough.

The serviceman that came out installed the system in a timely manner. Explained operations of the system very well. Almost talked me into the Genie DVR.

Looking forward to My Experience with DIRECTV.

I've dealt with a number of installers from your company and have had very well informed individuals work within a number of my family's homes showing respect when they to do their job. Very professional, caring and well informed. I recommend this company highly.

The customer service rep Kaira I spoke with had a firm grasp on how to take care of a customer promptly, friendly, and with genuine concern. If it had been anyone else taking the call I'm sure I would've reacted otherwise. She is a role model rep.

DIRECTV picture would stall, pixelate, and skip minutes of program. After weeks of suffering we called, did a system check, and the error code indicated that our genie was not up to date. They transferred us to another department who refused to update our equipment. Their only purpose in life is to provide enjoyable TV entertainment. They refuse to do that. We've switched to cable. Unbelievably stupid business people.

I really enjoy DirecTV. The service is great and they provide better programming than other providers.

I was very pleased with everything.

Over the last 4 years since I moved to Fayetteville, AR, I've called DTV on 2 different occasions to order Internet and TV and the results has ALWAYS been the same. "THEY DON'T SHOP UP" and make excuses and just continue to try and reschedule, even for Sundays. Most people can't stay home all day for 3 or 4 days. Just for DTV installers to never show up. I had DTV where I moved from. They didn't have any problems setting my service up 45 miles out in the country. It seems to just be getting service in town is a major problem for DTV. They can run all the promo's they want... if they don't show up. My experience with DTV over the last 4 years, they bill you at the time of order. Don't show up. Then take forever to return your money.

Jose **, he is the best rep - please give him a raise!!

Complete installation of DirecTV very professional, and installers were very knowledgeable.

I needed two more genie boxes for my install. It took 30 minutes and talking to four people to finally talk to the person who could help me. She was very helpful and gave me a discount because of my trouble. I had to postpone my install till the following week.

Called with a problem - It was resolved.

Very good experience.

After careful consideration, I decided to cancel the DirecTV plan with AT&T mainly based on the disruption of service I have witnessed with my friends who have satellite service during the frequency of severe storms in eastern NC.

Thus far I'm impressed with all that DTV has to offer. Their Customer Service and Technician communication and support is great.

AT&T retention center indicated I would be getting wireless, same as I had with U-verse, at no additional charge. Installer said Direct did not get that request from AT&T so they did not send wireless equipment and wanted to charge me nearly $100 for a bridge to make it happen. I contested and Shaun, the installer, placed the service calls and worked for two hours on the phone to come to a final resolution. Direct finally charged me the price for the bridge but then gave me a credit for it, so it should show up on my first bill listed as a charge, but then credited back off, so no charge to me.

Great customer service!!!

Installer knew of Sam's Club misrepresentation. Came back week later than original date. He was well prepared for the install and thoroughly explained how to work system. Would highly recommend him for service tech.

Good service provider.

Thank you all for your fast and friendly service.

I left Time Warner Cable for what I thought was a better deal. But DIRECTV is terrible. I was told by installer and their help desk my five year old tv would not show content. Was told I need a new tv. My tv worked fine with cable. Now I'm stuck. Don't know what to do.

Satisfied. All reps were very easy to work with.

Great customer service. She was very helpful.

Very nice customer service and very helpful.

So I signed up for the 3-room service free genie DVR in every room for the middle package at 29.99. What I got is no genie and service in one room for 39.99, which is supposed to be a totally different package... at least that's what they advertised. They told me if I wanted it in the other rooms it would cost me 150. And they kept saying that since I waited to call there is nothing they can do. But I told the guy who was working here to tell them... he said "it is temporary equipment" because he didn't have the other equipment. Well now it became permanent. I am going to cancel my service due to breach of contract by them.

Trying to get an installation date after ordering DIRECTV for my new house was a nightmare. I called well in advance, and they could only book my installation as far out as the weekend BEFORE my closing. I was told to schedule that date as it was simple to call and reschedule. I spent hours on the phone and made multiple attempts to push the installation back a week, and NOBODY could it moved past the 14th. It involved the Customer Service Dept., Installation, Retention and Escalation Departments. No luck. I finally canceled and switched to AT&T U-verse who had my order placed and the installation scheduled with no problem.

I tried a different provider before I chose DirecTV and the experience I've had so far has been great. Thank you DirecTV!

So far we are on course to give the system a try.

Went very well. Name was Kim, very helpful and nice and good sense of humor and personable and even knew all about the NFL package and sports. Very helpful with all my questions. Did not seem to be in a rush which is good.

The salesperson was way too pushy and did not fully answer all my questions. When call customer service it was better answered and change my package that I did want. Would give it a 5 stars but sales ruin it.

Satisfied with service representatives- very informative.

It was a pleasant experience to see how well your representative took extra care with each phase of his work. He did not stop much throughout the entire time that he was here. He was exceptionally pleasant and someone you can be proud to have in your employ. We do not see this much anymore.

Your field man and installer was knowledgeable, courteous and an asset to your company. We used DirecTV by the recommendation of local friends.

I placed an order for DIRECTV (XTRA Package) and installation on 11/12/15 from 12-4PM. When I got the email confirmation, it stated I had ordered the (Choice Package) and installation was on 11/12/15 from 0800-12noon.