DIRECTV Reviews

Great help changing my banking information.

Everybody that I dealt with was awesome. All my questions were answered. Thank you everybody at DirecTV. Just chilling and enjoying my new service. Will definitely let all my friends know your service is the way to go. Have a great day and thanks again.

First off I was asleep when someone woke me up knocking on my door and ringing my bell. I answered and it was AT&T or DirecTV whoever they are selling these services. He asked what I was paying for my cable and internet. After telling him I only paid cable he told me he could let me pay less than that for both. Telling me they were doing all these great promotions to get their customers back since they have lost a lot. Should've told me something then. But I let him sell me the dream.

We had no problem with DirecTV - It was with AT&T who were the rep we talked to and cancelled out with. They were too pushy and we couldn't have time to think about the purchase. Therefore we cancelled and stayed with our prior carrier.

I have had a generally good experience with DIRECTV. I appreciate all of the deals that I have been given and the people that I have worked with have been pleasant and helpful. My only complaint is that the date on my installation was changed without me being consulted first.

Talking with reps whom I can't understand and they can't understand me.

I am glad we switched! Customer service is key and they are very professional. The installation service was great and I would refer a friend.

Call to find out if dish would be installed. The first person I spoke with appeared to not understand my question and had to repeat several times. I assumed they did not understand English very well so I asked to speak to someone else. She transferred me and that person handled my question.

I did recommend 3 friends today. They were in the same situation like me.

The gentleman that came out was very easy to work with, answer all my questions.

Everyone was very knowledgeable and considerate with just what I wanted.

Customer service rep was very helpful and resolved my problem.

I would recommend their service to anyone who needs a service like them because they do offer the best. So far DirecTV also cares about their customer's wants and needs... This is one best recommend cable and internet companies to be part of.

It took way too long to make the initial sales call, over an hour. Then I had to call pending orders and they had to cancel the original order and redo it, which was an hour. They spelled my name incorrectly, so I had to call back and have that corrected. The second order also increased the price by $10 per month for the exact same service and the explanation was that the promotional codes were different. I had service installed today and it took 4 hours to install. I had to call off work, which I do not get paid for. It would be great if I were compensated for all of my lost time and the increased price on my bill.

Wonderful, awesome and great customer service!!!

Great customer service. A big thank you for making me feel like a valued customer.

Sign up for service easy as pie. Thank you.

I've just had Directv installed, replacing Dish. Directv sales people are absolutely trying to deceive new customers. They say things on the phone to close a sale with no intention to deliver. I responded to one of their flyers I received in the mail. During the phone call, I especially liked two things with their offer. A channel line-up including Tennis Channel was offered with more channels than my existing package with Dish at a slightly lower monthly price. But more importantly, she said the four genies I needed were going to be wireless. I really liked that as it was going to allow me to watch TV out on the deck in the summer months.

I gave DirecTV an overall rating of 4 star. Because the on-site installer ran the cable thru the middle of the room. Instead of installing the cable around the parameter of the room.

I had a good experience.

So far, so good. I was a long time Dish customer, so I hope the quality customer service I am currently receiving continues. Thank you!

He explained fully everything about all functions for the DirecTV systems. He also did his job efficiently and was friendly.

Thank you for such a great experience in helping me transition back to DirecTV!

The representative was very professional, friendly, and helpful. He answered all my questions, got me the discounts I wanted and found out what I needed in a TV service. The employee was a pleasure to work with. This is the first time I have had DirecTV. I found it was a pretty seamless process.

I highly recommend DirecTV to all my family and friends.

Cable TV. Very pleased.

I was very pleased with my experience.

I attempted to sign up for DirecTV because they claim to be associated with the eScrip program to raise money for schools. It took over 30 minutes to complete the process and schedule an installation. I was promised that I would then be transferred to someone to customer service to make sure my daughter's school would receive the eScrip credit. I was transferred 3 times and spoke with 3 different people who knew nothing about the service that was promised on the website.

This was something totally new to us. We do not do any type of TV extras as we are not watchers. So to set this up for our tenant in our rental home was a breeze. The initial contact representative was very informative, patient, and kind. She even repeated things for me to actually write down for reference at a later date - she knew the packages and looked for the best possible prices. She was great!!

I couldn't get a channel on my Noble device.

The technician was awesome!!! :) Anthony ** does great work. Should have more guys like him. He actually cares about his work and his customers.

The phone representative did a great job of explaining the order, all charges and making the changes I requested.

Channels like ESPN, ESPN2, FS1, FS2, beIN sports (English) & science channels are only available on expensive packages. DirecTV should review their packages.

It was good. My only issue is we need excellent internet in my area.

I would recommend a friend cause I've received great service from ordering service to the installation service.

Totally Awesome. I don't know what y'all do to get such great customer service, but keep it up. Once I find something good I stay with them, been with my bank for 12 years, been with AT&T for 9 years, let's see where this DIRECTV relationship can go!

Had an overall great experience with sales and install. John was great and went above and beyond.

I've been a DirecTV customer for nearly 12 years. I'm ready to cancel now due to exorbitant bill increase and total lack of customer service. I keep calling, waiting on hold for a long time and then keep getting disconnected. I've "spoken" with different individuals on Facebook about my issues and they promise to get back to me but months go by and no follow up. Today I attempted to chat with a customer service individual but their online chat is tediously slow (thanks AT&T) and a complete waste of time. The person on the other end could only apologize. I don't need apologies. I need someone to help me lower my bill and listen to my comments about their lousy customer service.

I enjoyed every word with the rep. He was an awesome guy along with the ATT guys.

I have had nothing but good feelings from all of my contacts with DIRECTV. Keep it up.

DirecTV customer service tech support is unprofessional, unacceptable, and was not appreciated. To be addressed with responses such as "if you're not going to do what I say" or "you'll be helping my ears" which was the response I was given after I ask to speak with a manager secondary to the unprofessionalism from the representative. Which also followed with "well, all the managers are at a meeting and cannot speak with you, but I can mail you a complaint form for you to fill out." Which I declined and demanded to speak with a manager. I was denied such request and I was told "well, they're all in a meeting and I don't have time to stay on the phone with you."

The people with DIRECTV have been very helpful. They came out Saturday to hook up the TV service but couldn't find a place in the front yard to put the dish. Our landlord said it could not be attached to the house. They did not check the backyard. They said they would send a supervisor out to check in the next few days.

Installation very friendly and helpful.

So far I'm very happy with the service!

I had something come up that disrupted my decision about activating an account with DirecTV at this time. The representative handled everything friendly and very businesslike.

I am very happy with my DirecTV experience. I had questions and called customer service a few times, with excellent results. The tech that installed my DirecTV was very nice, knowledgeable, and efficient. I am very happy with the price and services provided, and the user friendly Genie is great.

I called in because I was having an issue setting up my online account. The representative very quickly identified the issue and resolved it for me. She even went over my sales order to make sure everything was correct.

Takes forever to get directed to the proper person and/or department to have a specific question or inquiry answered.

Everyone that I came into contact with while dealing with your company are credits to it. The installer came out to verify what was needed. Instead of giving me a bad product, by not having the correct line of sight in my apt, he explained the problem. He was the one that reminded me to get my refund. Then I spoke with Mimi. She was professional and friendly. When I move again, those 2 people made me want to try again to use your product.

DirecTV is very good. It is AT&T is the big problem!! They should decide if they have want to sell Internet and Phone in my house and in the area. My neighbors has it.

Took care of the problem in no time.

So far so good. Don't have any complaints or issues about the service.

Sales rep said my other boxes would be wireless. When installer showed up I was told that would cost extra. I called customer service and the representative went above and beyond to resolve issue.

Overall good.

Needed to change my install date due to the weather. The person on the phone was pleasant and quick in changing the install date.

Everyone we've dealt with has been very courteous. We do not like "hard sell" and have not been subjected to it. However, everyone we've dealt with has told us about possibilities and answered all our questions with candor and completeness.

So far I have been treated fairly and reps have been good at coming up with solutions to fit within our budget.

Overall experience was well. I give Manny a 10!

Installation - Techs were great. Only issue was that I was not informed upfront about the charge for pole installation. Called Directv and quickly had question answered and resolved.

Question about my new service. I called about my question and it was answered with only 1 phone call!!!

Needed to reset the install date.

Total service was good. Tech was excellent.

I received several emails from AT&T which gave me a different date than originally told for installation and showing a new phone number which I did not want. However, that was finally corrected with an DIRECTV representative and especially the LAST PERSON I spoke with.

Dealing with customer service - professional and efficient and resolved the issue.

Very happy with the sales, service, and installation. Very pleased.

We had the wrong address on our work order, and Joan went above and beyond to help me resolve it, plus provided additional helpful information. Thanks!

Representatives were very helpful but they all sounded like robots at certain times during the conversation, as if they were reading a script, which they probably were. Aside from the impersonal conversation they were able to do everything I asked so I'm a happy customer.

After 12+ years of being a loyal customer, I finally decided to cancel my Directv service. Over the years, service has gotten worse. The last straw was when they upgraded my set-top boxes about two years ago for two separate TVs via a splitter of some sort, and the 2nd TV constantly loses connection with the satellite dish, requiring a full unplugging at the main entry point and restarting for it to reconnect. When I asked for someone to come fix, Directv told me they would charge me a service fee just to come see what was wrong. This week, I just decided it wasn't worth it anymore. I don't watch much TV anyway.

I could not make the full payment for my past due balance for the first time and none of the representatives seemed to care. They just didn't accept split payments. Very rude. I asked to cancel my services and no sign of trying to retain their customers. Done with them and switching to a different company.

It was storming Friday, 4/29/16 and the tech arrived anyway. He came in and surveyed what TV's would be connected. When advised what the apartments would allow he advised what equipment device would be needed. Then instructed me to call customer service and reschedule. He apologized, very respect and professional young man.

I recently switched from DISH to DIRECTV and I am fully satisfied now. I don't see how DISH is still in business. Y'all are awesome.

I hope DirecTV is as good as Dish was for 15 yrs. Hope the service is better.

You guys are awesome.

Each experience I had with AT&T has been extremely helpful. I couldn't have had a better experience than with these professionals. They were patient with me as well.

The CenturyLink Cust. Service rep told me I was getting The Outdoor Channel and 3 months of HBO, Showtime and Starz as part of the Ultimate package which was not the case. I had to call and pay for the OC and ask for the promo of the movie channels.

Because of the costs each month, I decided to cancel my services. I returned the required boxes and was sent a final bill. I had not yet paid it, and when I sat down at my PC to pay it, I saw that DirecTV had already taken money out of my bank account the day before WITHOUT AUTHORIZATION!!! I called DirecTV immediately and was told there was nothing I could do to prevent it from happening in the future. I asked them to remove my account information and was told that DirecTV will keep that information in their files. In order to stop them from ever taking any additional funds from my bank account, I will need to close my bank account of 10 years and re-open a new one!

Customer service representative was very helpful and knowledgeable.

Reschedule and update order. She was very nice and helpful.

I would recommend to a friend however we were unable to get service due to our location. I really wish there was something Verizon could do for us to get service. Maybe a larger dish or pole to prop the dish. Not sure.

Person was friendly, helpful, upbeat, quick to resolve problem. I called to set the install date. It was done on the date and time I wanted. What more can you ask for?

Took 6 representatives to clear up issue. But was satisfied.

Excellent customer support.

I've always been an AT&T customer and never had any issues with my service. Once they merged with DirecTV, they offered me an awesome package that allowed me to switch my U-Verse TV to DirecTV at a really good price. The first install didn't get done because the DirecTV dispatch sent the technician to the wrong address. When I called and told them they were at my old address, they made me reschedule and would not send a technician out the same day. The second time (this morning) the technician left without a word.

Technician was friendly and worked quickly and quietly and minimized interfering with thing going around in the household.

My late husband and I had been with DirecTV since 2005. We wanted reception when it snowed in the woods of Maine. We did not get that with Dish so we changed companies! We were happy with our decision. In 2013 my husband died unexpectedly and the account became mine. They still considered me a customer since 2005. In 2014 I made a decision I could no longer remain in the cabin in the woods, at age 67 I could no longer survive in the woods alone, so I moved.

Had a great time with the installer. Showed me all I need to know and would highly recommend him to anybody. Thanks again.

I've been with DirecTV for 13 yrs and love it. Had the movers pkg twice and it's smooth and easy. Have recommended to friends and will continue to do so.

Everybody is very helpful and very good at what they do.

Acted on my request immediately.

I'm very happy with DIRECTV because when I called them they didn't have me on hold like other company does. And service was very prompt. Thank you.

I contacted your customer service and the person on the other line impressed me. She knew her job and you could hear it in her voice. She tried to get me not cancel but my husband did not want a satellite. I wanted to change to save money.

Customer service - Professional and accurate response.

Installer was unable to get line of sight to satellite so I called to get refund on initial deposit. Rep took care of me quickly and my refund was back in my account the next day.

Before AT&T took over I never had one problem. Now I have problems. Got on my PC to go on my DIRECTV account to add "HBO" channels and it was impossible. So I called DirecTV and got passed over to AT&T, back to DirecTV then back to AT&T. The only problem I got solved was to add HBO, but not the problem with my user ID and password to log onto the DirecTV site. They won't even recognize the DirecTV account number. The "technical support" with AT&T suggested that I just create a new account. Tried that and that is when I found out my DirecTV account number is not recognized either along with user ID and password. I have spent several hours on this problem and I am sick of it. Knew the minute I heard AT&T took over DirecTV that they would make a hash job of it.

Steven handled things very well and got the job done. Job well done!

To this date, my service has not been installed.

The installer was great.

Only disappointment is that out of 145 channels, only maybe 10-15 we would watch. One of my favorite channels I thought we would be getting "Nat Geo Wild" is not part of the package.

Although they could not officially set up my dish due to no line of site to satellite, the techs in the field and the reps over the phone were great to work with. DirecTV refunded me the setup fee right away. I wish I could have DirecTV!!! And they do have a 2-year locked in rate!

Very happy from the time I placed the order to the installation... Satisfied.

It was a great experience and an easy transformation from Verizon to AT&T. Will recommend it to all my friends and family.

Directv charged my checking account $924 without my knowledge. 4 customer service representatives later (last from corporate) I was able to figure out why. I moved because I had to downsize due to financial situation therefore I suspended my services with Directv until I was able to figure out my financials at the new house. I reconnected a few months later. However, they opened a separate account instead of reactivating the first one therefore I had two contracts! After the suspension was over at the first residence (6 months later) and when they were unable to collect 2 months of services they turned it into a termination and charged me disconnection charges of $924! Without my knowledge or given me the opportunity to rectify the situation.

I have been a DirecTv customer for years. In the last year, my bill has changed amounts every single time. When I started my contract, it was $41. The last bill was $84. I called a few months ago and spoke to someone who wasn't a native English speaker. They assured me that I would go back to what I was charged before, which was $41. The next month, it was $41. The month after that? $95. A few months later, when I had finally had enough, I called to cancel services. Guess what? $400 early termination fee! When I asked to speak to a supervisor, I was placed on hold for 45 minutes.

They were great.

Had to contact customer service to reschedule my setup date. Helped without having to be on the phone long.

I'm completely pleased with the experience of switching to DirecTV. From the initial introduction to the installation, the DirecTV/AT&T staff have been courteous and respectful.

The original contact with your sales representative was less than satisfactory. I was given false information with regard to local channel availability. I was told more than once that channels 3, 6, & 10 from Phila, PA would definitely be part of my channel package - it was not. Sales rep also talked too fast to be understood on several points. Upon noting that to her she did attempt to slow down. Your installer, Silvano ** was GREAT. He made my day much better in spite of the original misrepresentation. The setup and reception are first class and I am highly satisfied with that.

The rep that helped us was friendly and honest. She genuinely wanted to help us resolve our issues. She understood what we wanted and needed. I wish she had an extension number so we could always call her when we need help with our cable/wireless service.

The man who installed my dish was so friendly and had a wonderful personality!! Was really quick and efficient at doing the whole install!! Thank you so much.

We were very displeased with past provider after a long time with them. Your people helped to find the solution and were very timely in getting the situation resolved.

Would recommend it to anyone that is able to get service. Unfortunately I can't because they won't allow. I know it is good because other family members have it!

Was very dissatisfied with my former service. The last 24 hours I have found your service to be easy to use and with no technical problems. Also realize I may have trouble when we have storms but find that understandable.

I had no problems. Very satisfied at this point. Tech was great. Person setting me up was great. They all helped with my timing on the appointment because I work 2 jobs 7 days a week. Thank you to all!!!

The sales representative gave a credit due to my tech not coming to my appointment.

Very pleasant and helpful agent. Thank you.

My experience was great.

Do not get locked into this contract at all... They charge way more than COMCAST and Dish Network. This company wheels you in with reward card the min. $200.00 and tell you to refer friends to get $75.00-$100.00 in referral gift cards for every person you refer and $10.00 discount on your monthly bill. You will have to refer 1 person a month to get a good deal. Other than that you get charged all the way up to the Milky Way galaxy with monthly fees.

We were satisfied with the ordering for Directv.

They give you a fair price for a year and then after the year you are told to call back for more discounts since your bill doubles. They want me to pay $60 before taxes for the basic programming I had which I was paying around $29 for. I asked if they had military discounts to lower it the bill, and they were like, "The military discount is only $5 dollars, and that would still put your bill higher than it is." They come up with all this excuses, and the representatives and managers clearly don't care about losing customers or keeping a customer happy. If I could give 0 stars I would. Never again, with this piece of garbage company.

Installer was on time, very knowledgeable, friendly, explained how to use equipment and respectful. I was well pleased.

Everybody I have dealt with from the man who came to my home and the lady who answered the phone have all been very nice and professional.

Service man did a very good job with hook up.

I was told 2 times by DirecTV after and before the install today that the bill would be $75 when AT&T told us $54 with unlimited data on our phones. I was in the store telling AT&T what was going on and also called them that morning to tell there was a quote issue. After going into the store and making several phone calls AT&T - who bought out DirecTV told us our bill will be fixed tomorrow and the bill will be $54 and DirecTV has their facts wrong and there is "massive confusion" between Directv and AT&T with their combo plan. Problem better be resolved tomorrow because we still don't have a straight answer. AT&T also told us they have taken off the "sports fee" for people in the choice package and 1 associate just did it last week. DirecTV told us that fee definitely couldn't be removed. Get your crap together!

I went online on 4/26/2016 and paid the full amount I owed according to my bill. TOTAL AMOUNT DUE $245.40. I paid online using a credit card and when I completed my transaction a blue box appeared saying that my balance was now $.75??? And that if I did not pay the amount by 5/16/2016 there would be late fees. The problem is that my next bill will not be generated until 5/17/2016. So in an attempt to avoid late fees I tried to pay the .75 using a credit card. It would not allow me to charge only .75 stating that I had to pay a minimum of $1. So I tried again paying an amount of $2.

I just had service started at my house. But no complaints as of yet.

Very friendly service.

The technician and customer service reps did a great job.

DIRECTV will not release customers for two years from the last day of contract service. Ordinarily, it's probably not a big deal unless... Remodeled my home and wired specifically for DIRECTV. Dish placement is beside of chimney out of view of neighbors and me. But DIRECTV refuses to install the dish because the new roof is metal. A private contractor for DIRECTV is willing to install and maintain dish. DTV will let him install on my metal roof. But they want the contract. In other words, they won't install on my roof but they want me to be contractually obligated to them and pay them their customary monthly fees for television service and maintenance. But they wouldn't fulfill their end of the contract if there's a problem with the satellite dish on the roof because it's off limits.

The customer support was excellent.

My experience was good.

Love DirecTV. Service is reliable and staff very helpful.

Was very satisfied overall with DirecTV. Was able to talk to the rep. about what I wanted and hooked me up with the package that had those channels.

My original sales rep didn't do his job well in finalizing as he should have done.

Initial sales rep (I didn't catch his name) and Arthur were both very courteous and helpful. I felt they both listened to me and sought to thoroughly answer my questions. Only issue -- my name was spelled Donna not Dawna, but I did not let either of them know of the correction because I didn't see it. I thought it would just go by the regular account name on our U-verse.

Directv is the biggest ripoff! I was with them for years and when you upgrade they will sign you up for another 2 years without you knowing it. They also charge you more than you owe. I also got lied to by the service rep by saying how he was the highest I could go. Really? I asked him if he was the president of the company and told him I wasn't stupid. I have it in writing that you get charge 10 per month for remainder of the so called contract (that I had no knowledge of) and they still are trying to charge 400 dollars for. Watch it, they are truly a rip! I'll never do that one again.

Trying to get an accurate tv schedule. My account rep couldn't have been nicer and more professional.

The person who helped me was very thorough and exhausted every opportunity to save my family as much money as possible.

My wife and I have been AT&T loyal customer for years and took their advice when looking for an Internet and cable provider, so we signed up for DirecTV. Huge mistake, our service never worked properly, the channels kept going out. We had a technician come and work on the issues in 4 different occasions, it was never right. The only thing that was never an issue, was for DirecTV to bill us every month without errors and making sure we paid for the service (hahaha, what service?)...

Loved my experience with the sales rep.

I don't know who these people who gave DIRECTV good reviews talked with or maybe it was before AT&T take over. I just tried to get several questions answered and still didn't succeed. First person didn't speak or understand English. Then get transferred, still have to go through way too many voice prompts that still didn't fit my questions. Get transferred again! More prompts that don't fit. I have missing channels that I pay for! Went missing between Sat & Sunday. Girl tells me "Oh you have to have HDTV to get those." I have never owned an HDTV in the 15 years I lived here, which I told her.

Happy with my experience with DIRECTV so far. Rep was very helpful and nice.

Always great and glad they partnered with AT&T.

I would recommend regarding Service. Has not yet been installed so not able to comment on quality of using it.

They set up the appointment and there was no problem.

Installation of DirecTV. So far customer service was good.

On 04/23/16 at about 0845 hours, your DirecTV technician came out to my residence. First, he told me that he couldn't install the dishes, due to the location. Then he told me that I needed a letter from my landlord, before he could start any work (drilling into the walls/installing dishes). DirecTV should really communicate with the new customer about having this letter ready, so that there is no delay. I was able to get the letter from my landlord on the same day, but now have to wait 8 days before I can get my installation. That's not really cool and that is why I am only giving a 2-star rating.

The gentleman that helped me was very knowledgeable about his job and answered the questions I had and made it possible to reschedule my installation on the same day I will be getting my internet and phone installed. I am 79 years old and when he learned that he was even more helpful.

Trying to watch a program tonight and gave up after getting 5 minutes of ads and only 8 minutes of programming. This is totally unacceptable. One can't even follow the program with this many ads. Plus I have to pay dearly just to have the "service". What a rip-off.

Great experience, great customer service.

Good experience, so far I would recommend your service.