DIRECTV Reviews

Overall, your representative is awesome, she's very good.

Had some issues with first installation attempt related to dish location vs. TV location and with unexpected increase in install cost as a result. But all this has been resolved... So far. Second install attempt is scheduled for Tuesday 3/Nov/15. We shall see by then.

Signed up with AT&T on 26 Oct 15 for U-verse Internet, voice line and DIRECTV for installation on 4 Nov 2015. Was informed that U-verse is not available at my location. AT&T cancelled appointment for U-verse installation and transferred to DIRECTV to cancel installation for DIRECTV. CS Rep understood problem and cancelled installation and contract.

Russ was quick with installation and Sonya was very friendly and helpful.

I must say that the DirecTV has train their employees to show respect and be very courteous to their employees.

I did feel pressure when I first called to connect but I know that's their job to make sales. Now the guy I spoke with, Kevin, when I called to cancel the connection was awesome. He was very understanding and talked to me like a person and not just a number.

My two technicians on two successive days were wonderful. My first woman on the telephone customer service the first day was great; second woman on second day was befuddled. The major problems: I am a professional earning $100 an hour. I had to spend two eight hour days waiting for DirecTV to do its job. First day: I waited four hours for tech to come. Then it rained. Tech waited for half an hour before leaving. Rain stopped right after he left. Then I had to call DirecTV and make appointment for the next day. Rep said she would try to have me scheduled first on the list for 8am.

The service and reliability of DIRECTV is poor to say the least. They have intermittent outages that are not resolved after contacting them multiple times. They claim that they have computer issues when you call in for problems and recommend that you try them again at 8AM the next day. I called at 9PM at night to get help and walk through the issue and the answer is, "Sorry but we can't help you". They fail to deliver on the service that I pay for each month. If I am late on the bill they have the right to charge fees or cancel my service. In my case I have no option as they will charge me a 175 dollars to cancel the plan. The lack of customer service and care for the customer is so apparent that I want to have the world that looks them up to see that DIRECTV is not good for service or quality. The grade they would get in school would be an F. They are not honest or provide a service that you can be proud of when you have company over you can have failures.

Great experience... Tech was very informative and very quick. Would recommend to anyone. Ditch cable!!

I had to change installation technicians on the initial installation, due to lack of motivation and ability to problem solve. The initial installation technician was not interested in finding a solution the mounting of the dish. Customer Service representative solved the problem, and identified another installation date with a new installation technician. The Customer Service representative was excellent in resolving the issue.

I spoke with 2 representatives who appeared very helpful. Both told me we would have Atlanta channels. I explained we had cancelled service 2 years ago as we could not get Atlanta news, weather or sports. I explained we live on the S.C. line & I was told we could now get the Atlanta channels. I received my service today but had no Atlanta channels. I called & spoke with a representative & supervisor who stated this was not possible for my zip code. No one could help with this issue.

Spoke with an agent early in October to report a receiver I thought was stolen a year ago. I was told that I had been charged the whole time the receiver was reported stolen although it was supposed to be canceled. The agent promised a credit of approximately $78 and a follow up call to me once the credit was applied. Not only did I not receive the phone call, but no credit was ever applied. I've called twice since then and end up hanging up because the wait times are so long. I eventually got an agent on the line only to be told that the conversation was never logged onto my account. Now it's my word against theirs. It seems as though the service has gone down every year for quite some time now. Considering a change.

Opened claim for broken laptop at 2015-09-14. Until this moment there is no resolution to the case. I have sent Sony laptop twice for fix - No resolution. I was offered new laptop - Directv sent the wrong Laptop. Asked to take back the wrong laptop to a Best Buy store. DirecTv representative mentioned agent will call to take the details of new laptop. Everytime I call PROTECTION PLAN PREMIER department I am requested to wait 2-4 Business days agent to get back to me. When I asked to talk to a supervisor I was asked to wait 5 hours - another day. DirecTV satellite service is good but should avoid any Business with PROTECTION PLAN department. Still waiting!

The agent's name was Albert. He was very helpful in answering all my questions that I had. He was also very informative to my question that asked him and he was also very good at explaining everything I had to ask.

I canceled because I won't be in Va. for three months until January 25, and was not installed yet. So I thought that better cancel it, because nobody being at home no reason to expend. It was so easy to cancel and fast answer call. Thank you for the refund.

Dealing with directv was quick and easy. I'm very pleased with my experience.

Even though some of the technical aspects of the genie were not explained before I signed up, I was very satisfied with the agent's assistance.

All of the contacts have been helpful and courteous. All those that we have had contact with seem happy to have our business.

Great customer service.

I called Directv last night to ask why my bill went up with 38%. I learned some promotion expired, so that's ok, I understand that. What I didn't understand when I ask to speak with the supervisor, I was put on hold for more than 20 minutes by a promotion rep (ID # **), I called back, talk to somebody else, same result. On hold for long time. I don't know, is there any other promotion? I don't know why I have to pay close to $110 for a service when new consumers only pay $29.99 for a year. The experience with the customer service was HORRIBLE. I didn't recommend Directv for anybody. They keep jacking up the price, disrespectful with the callers, the supervisor almost never available. You with this company for long, long time and when you need to talk to somebody they just ** on your face. Who need this?

The service technician was extremely professional, efficient, and handled problems that arose quite well. He went out of his way to make sure everything was done satisfactorily. His knowledge of the procedures required when I asked for clarification was excellent.

Was very satisfied with customer service rep. Helpful and courteous and knowledgeable. Addressed all my needs and questions in a timely manner. Rescheduled appointment very quickly so I did not have to wait for service that long.

Very friendly, fast service. Very happy with my service!

Great customer service. Service not installed yet but hope the service with be as good as the customer service team and sales rep!

I noticed that in the confirmation email that my old address was being shown. I called and it was resolved with no problem.

It was frustrating and time consuming until you put Ian on the phone. I still, however, will not have a bundle.

Not enough time was spent on explaining remote buttons, features, how to use. Booklet that was given is not detailed enough in explaining how to do things. Also on bottom of guide page, arrow buttons that indicate 12 hours ago or 12 hours ahead do not work.

Rep provided excellent customer service for the issue.

I called DirecTV on about Oct 19 to talk about my bill that is high. I had gotten a flyer in the mail from Dish Network stating more channels than what I have. I've paid my DirecTV bill on time every month for the past two years. I've never been late or anything. You would think they would want to satisfy their customers. They told me that I'm already getting a 25$ discount when I got my bill this month. I did not have a 25$ discount. They will downgrade other providers right over the phone. They are very ignorant on the night shift if you call on and have a problem. They have called me a liar.

Some of the reps spoke too fast and didn't slow down when asked repeatedly. Also, heavy foreign accent made it difficult to understand. Mercedes was really good and helpful.

We moved our DirecTV to a new location because we still had a year and a half on our contract. At the time of the move we asked about adding a second TV and were informed that it would be an additional $6.50 per month, that's it. Since moving our service we have had nothing but problems. We went to cancel our service and were informed that we now had 3 and a half years on our contract. What! DirecTV added an additional 2 years on our contract without telling us when we added the second TV. DirecTV customer service has been terrible. When we called we were told we had been informed and the agent's notes proved it. We would have never agreed to a contract extension!

Final price is almost double package price. DirecTV charges $99 for installing two minis and also charges the customer for shipping their own equipment. Nickel and dimes their customers and then wants good customer feedback.

We have been a customer of DirecTV for years. We moved from one house to another and scheduled the move with DirecTV in advance and they said they would be out Sept 30th to install the equipment in our new house. Well that day came and the tech never showed up in his time slot. Followed up with the useless online tech/appointment tracker to find that he logged that he was at our house. Hmmm... That's funny because so are we and there's no tech in the house. We called DirecTV and of course they act like they operate as different business between departments and have to get back to us. They call back and say he is on his way. Still no show. Called them again. This time his truck broke down but will be there shortly. Still a no show. Called again, "Oh, he was sent to the wrong address". We will have some come out in the morning. Furious because we know they are lying!

Excellent. Would definitely recommend to a friend.

I am very satisfied with my whole experience with Directv installation and service. All went well and smooth.

I have issue when my brother added his own account at the same house that I am at. The directv people did not give him his own cable dish except they piggybacking on mine and make it frustrating because now I'm unable to watch cable in my own bedroom when my brother is watching a show that I recorded from my genie with his dvr.

I called on October 4, 2015 to get Directv installed in my house. The salesperson was great. No complaints there. He help me out, offer me the best service and even got my wifi service with them. Great. It was easy and fast and he was helpful. He ran my credit, my info and everything check out. He said schedule my installing for the following Monday, October 12.

I don't really have anything to add, other than the salesperson on the phone and the installers (in person) were professional and polished, and I really appreciated that.

Good customer service for my recent call. Makes me upset my call last week that I asked about the NFL Package and they didn't give it to me as a first time customer. I'm thinking if I wanna cancel my order. Thank you.

This is to inform people about how DirecTV really is. This is going to be long and a bit redundant however it must be that way in order to correctly tell the story. I recently moved to Lake Havasu City, AZ from California. The plan was to rent a house while I was actively looking for one to buy. I moved into my rental house at the end of 2014. The house had already had DirecTV prior to me moving in. Nicely installed dish on the roof etc. We went a couple of months just watching Netflix and DVDs but around Christmas we decided to get DirecTV. I called DirecTV and explained my situation (rental house but looking for a house to buy) and asked the sales person "what happens when I find the house I want to buy here in the next few months?". The answer and I quote "No problem at all sir. We here at DirecTV want to make your move as painless as possible."

Tried to change installation date due to the fact I could go back to work. But as that was a special request, I couldn't be accommodated, but instead help out on my first bill, thank you.

I love it.

The salesman was very helpful, ensuring we were aware of all specials, packages, helped in setting up the install appointment etc. In addition helped when we needed to reschedule the setup appointment. Also helped in understanding different notebooks, in addition to assisting me with the purchase of new phone. His knowledge on DirecTV was very thorough and helped us in our decision to switch from cable to DirecTV.

Attempted to order DirecTV. They cancelled the installation stating I had an outstanding bill. I have never had DirecTV, so after checking, they stated it was a Lisa ** that lived in the same town. They transferred me to the verification department, however I was on hold for 45 minutes the first time, the second time I got a message that said it was after hours, time was 2:15 pm on Mon. 10-26. I left a message. Then attempted online chat, they also said I would have to leave a message. Very frustrating to be accused of having an outstanding bill of $900 and then not being able to solve the confusion. Also, being on hold for an extensive period of time.

Thanks DirecTV. I am not a great commentator but it was an A+ experience.

I called simply to ask about the prices, and they were so clear in their info that I signed up quickly. I have a two year contract, and they offer more channels than other tv companies. I got free NFL Sunday ticket this year but I need to remember to call them soon so I won't be charged for next year. Same thing with HBO.

Last year being a new customer, I was given a few services for free including Showtime, HBO, and NFL Sunday Ticket. This year to my surprise I was auto-renewed for NFL Sunday ticket and when calling not only was I unable to be refunded for a service I was not using I also couldn't cancel the remaining months of the service and had to continue paying $41.99 for a service I never wanted in the first place. I think the tactics used to get money out of their customers is despicable.

Thank you for your great service.

Very warm and genuine customer service. Highly recommend to anyone.

The representative was very patient and kind with me. Plus as I stated before I was able to speak with a human.

The installation process could not have went any better. The team was helpful, knowledgeable and friendly! VERY professional experience!

The girl was very nice and easy to talk to.

My experience was good and I have no complaint at all.

As long as my bills are what I have been promised I am more than happy with the service I have. Quality of picture and variety of programming is great and internet seems to work flawlessly.

Had a great overall experience with Directv.

Great service by all. George ** did an outstanding job as our installer.

DirecTV tricked me into changing over to them. I called to get a quote on TV. I told the guy all the channels that I had and that I wanted the same channels. I told him I wanted the basic, kids and premium channels. He told me it would be $73 per month for an entire year. I specifically asked how much my bill would go up after a year and he said, "Well you can always call and ask for the promotion to get the bill to go back down." He never said anything about the bill going up after 3 months. So I agreed got installed and after a month I found out my bill was going to go up $43 after 3 months. I have been going back and forth with these people since June. I requested to hear the recording of the phone conversation. I was told that they can't do that, I was told that they requested it but, then found out a week later that it was never requested. The list goes on and on.

I have several times. Everyone was great. The installer was excellent and explained everything to me.

Our install was delay, for a reason we do not know. Most likely the bad weather. Customer service was a huge help, and on second call, we re-scheduled for Monday. We are happy and looking forward to our DIRECTV.

It was a great experience from start to finish.

My family has had DirecTV for years. After moving into my home, I needed to disconnect the current service and replace it. The service was prompt and knowledgeable with questions I presented. The next day, a Saturday, a service technician responded and installed the new services.

DirecTV called me several times as we cancelled their services and they wanted to send me a box to return their equipment. I gave them our new address several times and every time, they sent the box to the wrong address. I am being charged with services through Sept., when I cancelled my services in January. They have withdrawn $547 from my account without my consent. If you read the Yelp reviews on this company, you will see that I am not the only one this has happened to.

The service tech that came to the house was very efficient and very fast. Answered all of our questions. Very knowledgeable!

Customer service was nice and polite and didn't argue with me. Very cooperative!

Please make sure that Internet is available in the area before you sell a bundle package. Thanks.

We have been customers with DirecTV for 14 years. The service was OK, but the fees kept going up and up. I looked into Dish Network, and found I could get equivalent service for $70 per month cheaper for two years, and it'll still be significantly less expensive after that period. So I canceled DirecTV. They tried to keep me, but the best they would offer was still $30 per month more expensive. So I switched. They charged me an exorbitant fee for leaving (after 14 years). I'LL NEVER GO BACK. I also looked for a BBB rating. They're not rated, but the BBB lists 41 customer reviews. 1 is positive, 1 is neutral, 39 are NEGATIVE. Sort of speaks for itself about how customer-centric this business is...

Representative was very knowledgeable, took their time to explain everything thoroughly, answered all of my questions and concerns.

Colin installed my new equipment. He was on time, courteous, friendly and very efficient. I would recommend him and DIRECTV to anyone.

Installation was the day after I contacted DIRECTV. The reception is exceptional.

Ordering DirecTV and then changing installation date. Everything went very smoothly.

Switch from Dish to DirecTV. I wanted to upgrade my program package and add another HD TV in my home. DirecTV had a much better offer and package that I wanted.

Yes, would recommend a friend to try DIRECTV. This is only base on the experience I had with the operator on placing the order for having DIRECTV to be installed, haven't had it installed yet.

We ask that our internet connection from Centurylink to be installed first and understood that would happen. Three days after DirecTV was installed, we had not had contact from Centurylink. I called DirecTV and was advised that it was our responsibility to get internet service. We finally had to buy their router ($106) which was additional expense. DirecTV should have explained this up front. If we had known this we would have contacted Centurylink first.

Spent 45 minutes on hold to speak with representative. Must have called during busy time. Representative helped me promptly after we were connected.

I wanted clarification on cost and length of contract.

Call DirecTV and tried to discuss bill. Customer service rep said that he was looking into the bill. 10 minutes later came back and evidently thought he had the mute button on and I could overhear him discussing music and a new CD with coworkers in the call center versus helping me with my account. When I was so frustrated spoke to Supervisor and was told I still have another year and a half before I can cancel with DirecTV per my contract. When I asked her if customer service matters she basically said that's a different call center and service rep I spoke to was not under her specifically but she will put in the complaint. Basically service is going down and my bill is going up and was told that there's nothing they can do if I were to cancel. Because of customer service and frustration with company I would be billed $240 for early termination!!

I had a great experience with DirecTV. Great customer service and punctuality.

Terrible customer service. I was told I would not have a charge on my bill and if I did to call. I called and they tell me that there is nothing they can do to reverse the charge. The rep Shawn kept saying he was part of corporate dept and I told him I didn't care. I knew what I was told when I called to move my service and now they tell me there is nothing they can do. I will write bad reviews and give bad surveys from here on out.

Lady that set up my account I honestly think that she needs to have better people skills, needs a little more training. I was not happy with the service that she gave me. The 2 guys that helped me yesterday were awesome. They answered my questions and helped me fix a problem. Thank you.

5 star customer service.

I would recommend to a friend. I was very pleased with the fact that the technician explain me what he is going to do. He was very polite and professional. I hope that I will have a good experience in future with Directv. I know some people that would like to have Directv, but was not available in their area yet.

Great Customer Service. Great deals for the price including Sunday ticket. Better deal than my last provider.

The installer was very helpful and informative. He really knew his job and was personable.

Very pleased with customer service!

DirecTV is so much better than Dish Network. I came over to DirecTV after 10 or more years with Dish Network just to give it a try and I am so happy that I did.

Assisted us in changing to wireless mini genie.

The gentlemen who did our service connection were very friendly and polite.

Overall experience was good, with the exception of being transferred 5 times until finally getting someone to help me.

Excited to try out DirecTV. Looking forward to a new and great experience.

I called to cancel service a week prior. They tried to talk me out of it. I said I would think it over but wanted to know what it would entail if I ultimately decided to disconnect. I was told just a return of equipment. A week later I called to officially disconnect after 8 years of service and was slapped with a 200 dollar early termination fee. I asked why this hadn't been brought up in my earlier conversation with them and they didn't know, but I was liable for it. Not a transparent billing department. Guess I shouldn't have expected more.

Very happy with installation and with the DirecTV customer service.

I had the absolute worst experience calling Customer Service anywhere. I called with a simple question, and was on hold for a total of over 30 minutes! I talked to two women who probably shouldn't work there since they have no idea about anything. I kept being told "I'm trying to locate the information" over and over again in between being on hold. Finally after 30 min the woman tells me that since I am not the primary person on the bill she wouldn't be able to help me. AFTER 30 minutes she tells me that! I wasted half an hour!!! Why not say that in the beginning before I wasted 30 minutes on nothing!?! I then had the primary person on the bill call, and after 5 (!!!) minutes a woman tells him the info. Customer Service at DirecTV needs major improvement. At this point I'm considering paying the fee to get out of my contract.

DirecTV took money from my bank account $321.43. I don't have an account with DirecTV. Today 10/21/2015 they tried to take $247 out of my bank account again. DirecTV says they will refund me the money by sending me a check by Fedex, never sent. Lies and thievery. I need an attorney so I can go after them for theft. I went to my bank today and am disputing the money they took from us. I just understand how they can help themselves to people's money.

Very good serviced!

Two years ago I was facing a foreclosure on my home and was called by Directv to try their service for 90 day, free trial period. I told them that I was moving and did not want their service. But the girl was persistent for me to agree to the service. I told her that I was being foreclosed on and she said to try it out and take it to my next place of living. It took over a month to just have my tv & phone services on from Directv so I was unable to use my phone nor my tv. I called Directv up and told them my problem and was very lazy in doing anything for me!

I had a pleasant and positive experience in dealing with DirecTV. Everyone I came in contact was positive, professional and eager to assist!

I had called to see if you could have someone set up my system before my parents move out. And I was satisfied that I could get someone in before they do move.

Brenda was very friendly and explained everything to me.

I signed up with DirecTV thought afterwards I was hoping I was doing the right thing. Now, I'm sorry I did. I watch most everything on an iPad. I was searching for a movie to watch when I came upon a few that stated Free Movies. What a load of bunk. Everyone stated "please upgrade your package to watch this movie". Really! It said free. If I have to update my package then how are they free? Ripped off by yet another satellite company. Why is this allowed to happen? Why does DirecTV feel the need to screw the consumer? Can't they make enough money without cheating their customers?

Quick resolution of a question regarding remote access.

Do not accept Model HR34 700 Genie receiver from DirecTV. It has defects. Insist on HR44 500. We have had DirecTV for about 3 years. We switched to it because of the Sports coverage. During the past 2 years we have had a continuing problem with our "Genie" receiver. We have many hours on the phone with Tech support including two all day reprogramming sessions.

Great experience. Unfortunately, for a package that includes the Internet, I found a better deal with FIOS. Still love DirecTV and please keep up the good work!

Overall professional! I would strongly recommend your company and plan on doing so!!

My installer was great.

Very good experience so far!!! I had been a DISH customer for over 15 years. But after being with them for so long... they seemed to NOT value their LOYAL customers, so I truly hope that this isn't the case here. As long as I am treated fairly, I will stay a loyal customer!!!

From salesperson to service person everyone was exceedingly well-trained on customer service. I appreciate that very much. No hassles, no if and/or buts, just fulfillment of my request with pleasure.

I was told by DirecTV technician that converting my TV from AT&T U-verse would fix my lagging problems. I converted and gave it a week but I still have the problem. They sent out another tech, he did nothing and promised he would come back out later that day with an expert to address the problem. No one showed up and when I called back, the technician closed the ticket stating the customer was happy with the service. A total lie. When I called to cancel the service, DirecTV informed me that I would have to pay a 2-year cancellation fee and today they tell me I only had 24 hours in which to cancel. All other companies including AT&T give you 30 days. AT&T may have purchased DirecTV but they are two separate companies just like Ford is to Chevy. DO NOT GO WITH THEM. They lie, they will say anything to get you to sign up and within 24 hours you are screwed!

Very informative and completely understandable.

Unfortunately I had to cancel my order due to my apartments charging a high deposit and I could not afford. The young lady that helped me to cancel was very helpful and quick and I received my refund in one day. I was very pleased.

It was overall great, fast and efficient!

I was very impressed with my sales reps that I've talked to that I recommended Directv to my friends Dylan & Ashley ** on Charlestown Indiana who are getting it installed soon too!

These are the specs I was sold when I set up my installation: Satellite. RECEIVER SPECS. Channels Simultaneously Recorded 5. Hours of HD Recording Up to 200. Hours of SD Recording 200. Receiver Options 6. Recording Capabilities (hours) Up to 200. Storage Capacity 250GB - 1TB. I had a question and called back and this is what I was signed up for:

I have had DirecTV for about 10 years and my bill was going up so I cancelled and went to Att Uverse. I called to pay the early termination fee and was offered to come back. I set up an appointment, the technician arrived 15 minutes after the 12 pm - 4 pm time frame and stay outside in his car for 10 minutes. Finally he rings the doorbell & says he can hook up the dish but the receivers cannot be programmed. So I explained I do not want it set up if I am not able to watch tv. He says he needs to contact someone & leaves without saying anything. I call DirecTV & tell them I need someone to come back, they said no one is available. I asked the order be cancelled & call a few days later to pay off account and be done with it. I again get offered no installation fee, no connection fee, removal of the disconnection fee, free premium channels for 3 months and a $200 visa card.

Set up went very well.

I wanted to verify the various components of what we agreed on when I subscribed. We were slightly off, but customer support resolved the issue to my satisfaction...I think it was Joseph...a good guy.

I was all for you until I came to this box and now it is a pain in the neck.

He went down in the basement to put the new receiver in but did not unplug the old one and did not bring it up to me. Had to get it myself.

I had a good service person who took his time and made sure the job was done right.

DIRECTV is great. Great customer service and great features are offered with the Genie. The pricing is reasonable and cheaper than most other competitors. Overall a great company. I would highly recommend DIRECTV to anyone.

It took all day to complete my install. That was totally too much time.

I am very satisfied, the technician did an outstanding job.

Polite & professional tech.

I had to cancel set up appointment due to some unfortunate circumstances. Sales rep was very gracious and helpful.

This is the first time I have signed up with television provider. I was excited about getting a great deal at the fair, where a DIRECTV booth was set up. I later found out that I was overcharged by the representative there, and there was no way to get to my money back unless I contacted that representative to get reimbursed. It was hard to understand that DIRECTV has no way to hold the people who work for them accountable. Also when I was charged my first month's installment it was 20 dollars more than I was told it was going to be. The team member I talked to at that time was very helpful and was very refreshing since I have called 3 times and the other times they couldn't give me any answers. Hopefully it gets better or this will be a long 2 years.

Absolutely horrible experience over 2 years. Promised me a free move, then charged me $150 to move. Would constantly add packages to my account without my consent. Tried to charge me a cancellation fee at the end of my contract. Stole my bill credits from me after I cancelled. Seriously, don't sign up with these crooks and liars. Not worth it.

First I was told that I qualified for a $150.00 reward/gift card, then I received mail that said I qualified for a $200.00 reward/gift card.

Installer was professional, friendly and efficient.

Great experience. Service Technician very knowledgeable, personable, friendly. Company needs more employees like him!!!

The pricing is great and whole house DVR for free for up to four TVs. Of course when they advertise the $19.99 package, it's never going to end up that price on your bill, as there are other added things that they don't mention until you sign up. My total price for the $19.99 package is $54.99 a month including tax (so they say) but I still consider this a very good price. The only problem is that I can't get Internet service through them or their affiliate AT&T as they do not offer it in my area of Murrieta, California. I'm not sure why as I am not in a remote area. They do have a nice feature that after the initial cable DVR box installed on one TV, I was able to have my subsequent TVs on a wireless mini DVR. Unfortunately, it's too early to say if everything works and how I like it, as my install is set up for next week. But if it works as good as they say it will, I think this would be a great bargain as I did my due diligence in shopping around with all the other providers.

Rescheduling set-up appointment. Friendly, courteous service. Good job.

Tommy was the best. He was honest and helpful, fast and does a great job. He even finished the Cox cable guy's job. After he left with the router being checked but not working yet.

Customer service representative was very informative and answered all our questions on packages and adding extra boxes and in a very fast manner.

I called for service and I'm very satisfied. And great price, was not overcharged. Thank you.

I work in customer service. You have a GREAT TEAM - informative with explanations tone of voice, warm and personable. Your prices are affordable for people on a budget and I ended up looking forward to telling people I use DirectV. Thank you for your service. I also like the watching TV on my phone until it's installed in my house.

DirecTV reps were great...loved the whole experience. AT&T on the other hand sucked. They are liars and or very deceitful, causing me to seek another brand of phone service. After several years of putting up with their crap...good luck DirecTV.

Great service - well satisfied.

Installation person very knowledgeable about services.

Everything went really well and quick.

The technician they sent to my house stole a pair of expensive sunglasses from my bedroom. I saw them sitting by the tv before he went in the bedroom. As soon as he finished in there I walked in and they were gone. I immediately asked him if he saw the sunglasses there and he said "yeah, they must have fallen on the floor when I moved the dresser." He then looked around on the floor for a second then said he had to get another receiver out of his van. When he returned he didn't mention anything about the glasses, just went about hooking things up in the living room. I spent the next 30 minutes turning the room upside down and the glasses were gone. He finished his installation and started to leave and I told him if I didn't find the glasses I was calling his company. He just said "Hope you find them" and left.

Called customer service and had to cancel my order but looking at signing up soon.

We had a good experience with our service set up. Tech guy was nice and efficient. CSR was nice and explained everything to our understanding!!

Sheryl was very patient and understanding with my problem after Ed messed up with my sign-up. She is a calm and well-organized person and easy to deal with.

Installer, Nathan - Again, can't express enough how good this young man was. You would do yourself a great service if your company elevated this young man to a higher position.

Next day service.

I was advised I could get out of my contract as AT&T U-verse for TV not available where I am moving to. Was given option of going to DIRECTV instead for a good price. Was explained price would increase after 1st year but I could call in and negotiate price back to introductory level at end of 1st yr of contract.

The individual who helped resolve my issues was courteous, helpful, and efficient. I was not put on hold at all which I really appreciate, given that I have a busy schedule. The person that helped me, should definitely be looked at for a promotion or at the very least, a significant raise.

The installation technician was wonderful. When he arrived, he realized that he did not have the correct size ladder to do the install. He immediately contacted his supervisor to see if he or someone else could come the same day but it had to wait until the next morning. The tech and his supervisor were both at my condo at 8:00 am as promised. They were very courteous, pleasant and quick to complete the set up as I needed to get to work. A wonderful experience compared to my former service, Dish.

Very easy and people were very helpful.

Truthfulness. Everyone at DIRECTV is a true pro that I talked to and were being honest with me and they didn't need to stroke me.

I've been with them for 10 years or more. Try and get any live person on the customer service line. Impossible. I called today, need an appointment to remount the dishes after my roof is repaired, leaks caused by the dish mounts. After 20 minutes of waiting, I talked with a foreign help desk person, who switched me to someone who was supposed to set up an appointment only to get the call dropped after 24 minutes of waiting. Typical DirecTV service. My roof estimate for repairs is $2,200.

I am new to DirecTV. So far everyone has been very helpful and mostly knowledgeable. I'm excited to be a new customer.

I just wanted was a good experience and everyone I have worked with has exceeded my expectations.

Phone conversation was generally good, only in the first case it was somewhat difficult to understand the lady. She was very patient and didn't mind repeating herself.

Cost and installation, all questions answered.

I have been a DirecTV customer for about ten months and have referred four customers to them for a reduction in monthly charges for my TV service. I received an email from DirecTV in mid Sept. stating that in addition to the regular credit for referrals, I would get a $100 Visa gift card for each successful referral that took place by Sept. 30. I submitted two referrals to them online and they both became customers before Sept. 30. I received emails that said I was being credited with these two successful referrals. Then I got an email stating that one of those was not being credited to me but no specific reason given.

Service was excellent. Only complaint was the technician was difficult to understand. Also the technician was a half hour late and left some trash behind during installation. Other than that service was excellent.

Leah was excellent! She helped answer all my questions and concerns and we rescheduled the installation.

Tried to give 0 stars but that wasn't an option. I tried to sign up for DirecTV through Walmart on the 28th of September with installation set up for October 2nd. My social security number was given and the $19.95 was taken from my account for shipping and handling. The time given for installation was from 1 to 6 pm. I bought a new television for the Sunday Ticket and waited until about 5:30 until I contacted my sales rep. I received a call from my rep basically saying that there was something wrong with my account. My number was connected to my wife's account in which we owed money on, that was understandable, but I never received a call saying that my service couldn't be connected because of that. So I waited for nothing.

I work for AT&T and could not get the discount on my new service so I will call for install at that time, I on hold with my order.

I have recurring monthly auto-pay charge from DIRECTV for their services. It's usually around $50.00. Last night I went to buy a pizza and my card was declined. Came home, went online and discovered that my bank account was depleted of almost all of my funds because DIRECTV withdrew $403.37 out of my account. Why would they do this? I am in good standing with them. I don't owe them any money except the monthly bill, like I said. So I called them and couldn't get an answer at all. They told me to go online to www.billing.directv.com and file a dispute. After I finished with the online report I received an email stating to expect a response within 5-10 business days! Are you kidding me? 5-10 business days?!! In the meantime I had 2 NSF charges from my bank. And I believe there are more NSF charges to come. BAD BAD BAD!! I recommend you stay away from DIRECTV! Stay away from Auto-pay!

So far my experience with DirecTV has been a very positive one. Thanks, Directv.

The guy was great. Kudos to him but on Oct 15 I talked to a very very rude woman in billing who was smartass.

The customer service rep who helped me addressed my issue and helped get it resolved quickly and professionally. She listened to my issue and asked the right questions to get me the answered I needed.

All personnel very helpful and knowledgeable on their jobs.

I've lived in Susanville, California for about year now... I have DirecTV. I have to watch Nevada local news and politics and commercials even though I live in the state of California. The only information I can get from DIRECTV is that it is because of my zip code. I think the FAA is responsible. I am extremely upset that I cannot watch Sacramento, California local stations... as that is what I'm used to watching. I lived in Lincoln, California area 55 years. I had no idea when I moved up here I would have to watch Nevada stations. This is wrong. I live in California not Nevada. Any help would be extremely appreciated...

I signed up for DirecTV in lieu of Time Warner Cable, because TWC was the worst TV service I've ever had. That said, DirecTV told me I'd be getting a "$100 gift card" for signing up with them, and the same Customer Service rep told me I'd be getting another "$100 gift card" for signing up with AT&T for internet. The "gift card" turned out to be some lousy mailer/insert that said that if I referred a friend to DirecTV, then I'd get a credit of $100 towards my bill, doled out at $10/month, for ten months. What a scam. It's totally false advertising. They made it sound like they were sending a Visa gift card. They fooled me twice. I feel like an idiot. Anybody else get ripped off on this "deal"?

Service workers were timely and efficient, operator processed order when time was specified. Children love the service. Looking forward to other products you may offer.

Great service! No problems from start to finish.

Technician came out and was not able to setup service due to layout of patio. I didn't know what was going on so I called in and spoke to someone. He was very nice and apologetic. Nice man!

Yvonne, who help me cancel the original order so I could use a local vendor was wonderful and helpful. I have been a Dish customer for over 30 years, so I will let you know how I like the DirecTV experience in the future.

Signed up with DirecTV and promised $200 prepaid card upon sign up. They do not deliver. Nobody can help you unless the sales department entered it correctly in the system so don't waste your time.

I had a very pleasant experience with all of the DirecTV staff during the whole process of ordering the service, verifying my identity, and making changes. Each person in the process acted in a professional manner and respected my opinions and needs.

OPENING MY NEW ACCOUNT - The sales rep was very helpful.

Very happy with the final result of the installation. The guys that finally were able to install the equipment were very helpful and in the end, I even upgraded my order. I wasn't aware at first that wireless was an option but after talking with the installer, we added that and one more box. We are very happy with their work. They made a frustrating situation much better.

Answered questions politely and efficient.

I would recommend it to all my friends. You can't go wrong when there's good people and good service behind a good company.

Brandon is very knowledgeable and efficient member of your Team. He was able to answer all our questions with ease. We wish every member of your Team would emulate his example.

Both the sales rep and customer service rep were very polite. Answered all my questions in the first call.

Pregnant wife was at home for install and the installer was very quick with his job. My wife said she felt comfortable which is very important. Picture is crystal clear. Thanks again. Also placing the order, the customer rep was very friendly and helpful.

Great customer service and handling was very professional. Called one day and had Dish installed the next!!! Thank you!!!

Changing installation date and installation - You have us impressed. Thank you!

From start to finish this was a very easy transition.

Arrived 9:30, identified himself, was very clear when explaining, courteous, worked quickly and efficiently. And love my remote control, so easy to use. Excited with my new cable and Internet service.

The only problem I have with your company is that it's taking 12 days to hook up my service and I'm somewhat not in favor of having to so long to get connected.

Order service on 9\25\2015. Was told could not get a date for installation. Had to call to make an appointment then was told someone would call me back. A week goes by no call, so I call again. Got a day set for 10\08\2015. Got cancelled. Set another day on 10\09\2015. About 15 minutes later get another call and said they have to set it on the 14 of October back, it has to take all day to do. Then the day before install I get another saying I have to change companies to one of the DirecTV contractors so then can get on bases. Overall great customer service but horrible setting up install date.

The experience was pleasant. The representative helped so much. She was patient and there was no pressure in determining what I needed.

I have NEVER had an installation go so well. I had Directv for 10 years before I moved to Crossville. Unfortunately, only DISH was with our phone/internet company. I had them for almost 5 years and it was a constant hassle on rates. I finally just gave up and went out of the bundle with Frontier. Thanks goodness. The picture is so much better. Our installer was the best. Kudos to Randy **.

I wanted to switch from my lousy cable service to satellite so I call Direct TV. And after a short time I was told I did not pass the credit background check and I could not get service with them (but I can buy a car!). The monthly payment would automatically be withdrawn from my checking account each and even though I've been with the same bank for over 10 years and never been overdrawn, I still did not qualify. I have a steady monthly income which is electronically deposited into my account each month, but I still did not qualify. My credit score is low because of a bad marriage, bills that I got stuck with and trying to pay off the best I can. DirecTV is a joke. I went with Dish Satellite and happy with the service. I would not recommend DirecTV to anyone. Go Dish, they don't discriminate against you!

I have not been able to watch a whole game on the Sunday Ticket. I have to call every Sunday so I can get my system rebooted. It is absolutely ridiculous. I pay $55.00 for this and can't even enjoy my game. And it takes them FOREVER to reboot the system.

I owed a bill that I had every intentions on paying but had to wait to pay it. They took the money out of my account without my permission causing my account to overdraft and also charging me for the equipment. They said it is in their policy to withdraw from the account on file. I have never received anything saying they could withdraw money out of my account without my authorization.

Very helpful, courteous, informative, knowledgeable people that I have spoken with at DirecTV.

I haven't been treated so kindly on a service call before. Great service! Even made me laugh.

Very misleading sales pitch! I was told one Price with a two year agreement, after ONE year, the price went up $30 a month! Never signed any contract or service agreement and now I am told I will be charged a cancellation fee over $200. How can this be legal? When talking to a supervisor who could not give me a straight answer, she hung up on me! Terrible Customer Service. WOULD NEVER RECOMMEND DIRECTV!

I was called by a representative from DirecTV about my email address because it didn't go through when they tried to send me my contract agreement, but I had to return the call because I missed it. It didn't take long before the problem was solved.

The representative was very helpful.

Once I reached the right person she was very helpful. Before that it took four attempted calls and two hours. The AT&T automated menus don't know what DirecTV is. It transfers you to U-verse support. U-verse support transferred to DirecTV commercial service who transferred to residential but the phone goes totally silent and you don't know if you are still on hold. The AT&T website refers you to customer service at AT&T but no one there seems to know how to handle the calls about DirecTV.

Felt like a valued customer from the very beginning. I do hope my viewing experience will be as great as the customer service has been so far.

Had DIRECTV for ten days. It only worked for 2 hours after install. Every call I made for repair was just transferring around, holding and people asking me if the unit was plugged in, if the tv was turned on, etc. Long story short I cancelled because it was too much hassle for tv service. So now I have a final bill for $413 for early termination fee. DIRECTV claim they emailed me the contract. Well guess what? They emailed me all the personal information of a person with the name Mary ** who lives in NC who has no affiliation with me. Enough said about this company. You be the judge.

They were very friendly and helpful.

It was easy, clear and concise. They came a day early to set me up, everyone was very courteous, willing and straight to the point. All three of my TV were set up. The Guy working on the equipment was friendly, courteous and very professional and even taught me how to work the equipment. This was a great experience in buying something new. All question and concerns were answered and everybody I dealt with was a true credit to your organizations and I really am enjoying my new TV experience.