DIRECTV Reviews

I have issue when my brother added his own account at the same house that I am at. The directv people did not give him his own cable dish except they piggybacking on mine and make it frustrating because now I'm unable to watch cable in my own bedroom when my brother is watching a show that I recorded from my genie with his dvr.

I called on October 4, 2015 to get Directv installed in my house. The salesperson was great. No complaints there. He help me out, offer me the best service and even got my wifi service with them. Great. It was easy and fast and he was helpful. He ran my credit, my info and everything check out. He said schedule my installing for the following Monday, October 12.

I don't really have anything to add, other than the salesperson on the phone and the installers (in person) were professional and polished, and I really appreciated that.

Good customer service for my recent call. Makes me upset my call last week that I asked about the NFL Package and they didn't give it to me as a first time customer. I'm thinking if I wanna cancel my order. Thank you.

This is to inform people about how DirecTV really is. This is going to be long and a bit redundant however it must be that way in order to correctly tell the story. I recently moved to Lake Havasu City, AZ from California. The plan was to rent a house while I was actively looking for one to buy. I moved into my rental house at the end of 2014. The house had already had DirecTV prior to me moving in. Nicely installed dish on the roof etc. We went a couple of months just watching Netflix and DVDs but around Christmas we decided to get DirecTV. I called DirecTV and explained my situation (rental house but looking for a house to buy) and asked the sales person "what happens when I find the house I want to buy here in the next few months?". The answer and I quote "No problem at all sir. We here at DirecTV want to make your move as painless as possible."

Tried to change installation date due to the fact I could go back to work. But as that was a special request, I couldn't be accommodated, but instead help out on my first bill, thank you.

I love it.

The salesman was very helpful, ensuring we were aware of all specials, packages, helped in setting up the install appointment etc. In addition helped when we needed to reschedule the setup appointment. Also helped in understanding different notebooks, in addition to assisting me with the purchase of new phone. His knowledge on DirecTV was very thorough and helped us in our decision to switch from cable to DirecTV.

Attempted to order DirecTV. They cancelled the installation stating I had an outstanding bill. I have never had DirecTV, so after checking, they stated it was a Lisa ** that lived in the same town. They transferred me to the verification department, however I was on hold for 45 minutes the first time, the second time I got a message that said it was after hours, time was 2:15 pm on Mon. 10-26. I left a message. Then attempted online chat, they also said I would have to leave a message. Very frustrating to be accused of having an outstanding bill of $900 and then not being able to solve the confusion. Also, being on hold for an extensive period of time.

Thanks DirecTV. I am not a great commentator but it was an A+ experience.

I called simply to ask about the prices, and they were so clear in their info that I signed up quickly. I have a two year contract, and they offer more channels than other tv companies. I got free NFL Sunday ticket this year but I need to remember to call them soon so I won't be charged for next year. Same thing with HBO.

Last year being a new customer, I was given a few services for free including Showtime, HBO, and NFL Sunday Ticket. This year to my surprise I was auto-renewed for NFL Sunday ticket and when calling not only was I unable to be refunded for a service I was not using I also couldn't cancel the remaining months of the service and had to continue paying $41.99 for a service I never wanted in the first place. I think the tactics used to get money out of their customers is despicable.

Thank you for your great service.

Very warm and genuine customer service. Highly recommend to anyone.

The representative was very patient and kind with me. Plus as I stated before I was able to speak with a human.

The installation process could not have went any better. The team was helpful, knowledgeable and friendly! VERY professional experience!

The girl was very nice and easy to talk to.

My experience was good and I have no complaint at all.

As long as my bills are what I have been promised I am more than happy with the service I have. Quality of picture and variety of programming is great and internet seems to work flawlessly.

Had a great overall experience with Directv.

Great service by all. George ** did an outstanding job as our installer.

DirecTV tricked me into changing over to them. I called to get a quote on TV. I told the guy all the channels that I had and that I wanted the same channels. I told him I wanted the basic, kids and premium channels. He told me it would be $73 per month for an entire year. I specifically asked how much my bill would go up after a year and he said, "Well you can always call and ask for the promotion to get the bill to go back down." He never said anything about the bill going up after 3 months. So I agreed got installed and after a month I found out my bill was going to go up $43 after 3 months. I have been going back and forth with these people since June. I requested to hear the recording of the phone conversation. I was told that they can't do that, I was told that they requested it but, then found out a week later that it was never requested. The list goes on and on.

I have several times. Everyone was great. The installer was excellent and explained everything to me.

Our install was delay, for a reason we do not know. Most likely the bad weather. Customer service was a huge help, and on second call, we re-scheduled for Monday. We are happy and looking forward to our DIRECTV.

It was a great experience from start to finish.

My family has had DirecTV for years. After moving into my home, I needed to disconnect the current service and replace it. The service was prompt and knowledgeable with questions I presented. The next day, a Saturday, a service technician responded and installed the new services.

DirecTV called me several times as we cancelled their services and they wanted to send me a box to return their equipment. I gave them our new address several times and every time, they sent the box to the wrong address. I am being charged with services through Sept., when I cancelled my services in January. They have withdrawn $547 from my account without my consent. If you read the Yelp reviews on this company, you will see that I am not the only one this has happened to.

The service tech that came to the house was very efficient and very fast. Answered all of our questions. Very knowledgeable!

Customer service was nice and polite and didn't argue with me. Very cooperative!

Please make sure that Internet is available in the area before you sell a bundle package. Thanks.

We have been customers with DirecTV for 14 years. The service was OK, but the fees kept going up and up. I looked into Dish Network, and found I could get equivalent service for $70 per month cheaper for two years, and it'll still be significantly less expensive after that period. So I canceled DirecTV. They tried to keep me, but the best they would offer was still $30 per month more expensive. So I switched. They charged me an exorbitant fee for leaving (after 14 years). I'LL NEVER GO BACK. I also looked for a BBB rating. They're not rated, but the BBB lists 41 customer reviews. 1 is positive, 1 is neutral, 39 are NEGATIVE. Sort of speaks for itself about how customer-centric this business is...

Representative was very knowledgeable, took their time to explain everything thoroughly, answered all of my questions and concerns.

Colin installed my new equipment. He was on time, courteous, friendly and very efficient. I would recommend him and DIRECTV to anyone.

Installation was the day after I contacted DIRECTV. The reception is exceptional.

Ordering DirecTV and then changing installation date. Everything went very smoothly.

Switch from Dish to DirecTV. I wanted to upgrade my program package and add another HD TV in my home. DirecTV had a much better offer and package that I wanted.

Yes, would recommend a friend to try DIRECTV. This is only base on the experience I had with the operator on placing the order for having DIRECTV to be installed, haven't had it installed yet.

We ask that our internet connection from Centurylink to be installed first and understood that would happen. Three days after DirecTV was installed, we had not had contact from Centurylink. I called DirecTV and was advised that it was our responsibility to get internet service. We finally had to buy their router ($106) which was additional expense. DirecTV should have explained this up front. If we had known this we would have contacted Centurylink first.

Spent 45 minutes on hold to speak with representative. Must have called during busy time. Representative helped me promptly after we were connected.

I wanted clarification on cost and length of contract.

Call DirecTV and tried to discuss bill. Customer service rep said that he was looking into the bill. 10 minutes later came back and evidently thought he had the mute button on and I could overhear him discussing music and a new CD with coworkers in the call center versus helping me with my account. When I was so frustrated spoke to Supervisor and was told I still have another year and a half before I can cancel with DirecTV per my contract. When I asked her if customer service matters she basically said that's a different call center and service rep I spoke to was not under her specifically but she will put in the complaint. Basically service is going down and my bill is going up and was told that there's nothing they can do if I were to cancel. Because of customer service and frustration with company I would be billed $240 for early termination!!

I had a great experience with DirecTV. Great customer service and punctuality.

Terrible customer service. I was told I would not have a charge on my bill and if I did to call. I called and they tell me that there is nothing they can do to reverse the charge. The rep Shawn kept saying he was part of corporate dept and I told him I didn't care. I knew what I was told when I called to move my service and now they tell me there is nothing they can do. I will write bad reviews and give bad surveys from here on out.

Lady that set up my account I honestly think that she needs to have better people skills, needs a little more training. I was not happy with the service that she gave me. The 2 guys that helped me yesterday were awesome. They answered my questions and helped me fix a problem. Thank you.

5 star customer service.

I would recommend to a friend. I was very pleased with the fact that the technician explain me what he is going to do. He was very polite and professional. I hope that I will have a good experience in future with Directv. I know some people that would like to have Directv, but was not available in their area yet.

Great Customer Service. Great deals for the price including Sunday ticket. Better deal than my last provider.

The installer was very helpful and informative. He really knew his job and was personable.

Very pleased with customer service!

DirecTV is so much better than Dish Network. I came over to DirecTV after 10 or more years with Dish Network just to give it a try and I am so happy that I did.

Assisted us in changing to wireless mini genie.

The gentlemen who did our service connection were very friendly and polite.

Overall experience was good, with the exception of being transferred 5 times until finally getting someone to help me.

Excited to try out DirecTV. Looking forward to a new and great experience.

I called to cancel service a week prior. They tried to talk me out of it. I said I would think it over but wanted to know what it would entail if I ultimately decided to disconnect. I was told just a return of equipment. A week later I called to officially disconnect after 8 years of service and was slapped with a 200 dollar early termination fee. I asked why this hadn't been brought up in my earlier conversation with them and they didn't know, but I was liable for it. Not a transparent billing department. Guess I shouldn't have expected more.

Very happy with installation and with the DirecTV customer service.

I had the absolute worst experience calling Customer Service anywhere. I called with a simple question, and was on hold for a total of over 30 minutes! I talked to two women who probably shouldn't work there since they have no idea about anything. I kept being told "I'm trying to locate the information" over and over again in between being on hold. Finally after 30 min the woman tells me that since I am not the primary person on the bill she wouldn't be able to help me. AFTER 30 minutes she tells me that! I wasted half an hour!!! Why not say that in the beginning before I wasted 30 minutes on nothing!?! I then had the primary person on the bill call, and after 5 (!!!) minutes a woman tells him the info. Customer Service at DirecTV needs major improvement. At this point I'm considering paying the fee to get out of my contract.

DirecTV took money from my bank account $321.43. I don't have an account with DirecTV. Today 10/21/2015 they tried to take $247 out of my bank account again. DirecTV says they will refund me the money by sending me a check by Fedex, never sent. Lies and thievery. I need an attorney so I can go after them for theft. I went to my bank today and am disputing the money they took from us. I just understand how they can help themselves to people's money.

Very good serviced!

Two years ago I was facing a foreclosure on my home and was called by Directv to try their service for 90 day, free trial period. I told them that I was moving and did not want their service. But the girl was persistent for me to agree to the service. I told her that I was being foreclosed on and she said to try it out and take it to my next place of living. It took over a month to just have my tv & phone services on from Directv so I was unable to use my phone nor my tv. I called Directv up and told them my problem and was very lazy in doing anything for me!

I had a pleasant and positive experience in dealing with DirecTV. Everyone I came in contact was positive, professional and eager to assist!

I had called to see if you could have someone set up my system before my parents move out. And I was satisfied that I could get someone in before they do move.

Brenda was very friendly and explained everything to me.

I signed up with DirecTV thought afterwards I was hoping I was doing the right thing. Now, I'm sorry I did. I watch most everything on an iPad. I was searching for a movie to watch when I came upon a few that stated Free Movies. What a load of bunk. Everyone stated "please upgrade your package to watch this movie". Really! It said free. If I have to update my package then how are they free? Ripped off by yet another satellite company. Why is this allowed to happen? Why does DirecTV feel the need to screw the consumer? Can't they make enough money without cheating their customers?

Quick resolution of a question regarding remote access.

Do not accept Model HR34 700 Genie receiver from DirecTV. It has defects. Insist on HR44 500. We have had DirecTV for about 3 years. We switched to it because of the Sports coverage. During the past 2 years we have had a continuing problem with our "Genie" receiver. We have many hours on the phone with Tech support including two all day reprogramming sessions.

Great experience. Unfortunately, for a package that includes the Internet, I found a better deal with FIOS. Still love DirecTV and please keep up the good work!

Overall professional! I would strongly recommend your company and plan on doing so!!

My installer was great.

Very good experience so far!!! I had been a DISH customer for over 15 years. But after being with them for so long... they seemed to NOT value their LOYAL customers, so I truly hope that this isn't the case here. As long as I am treated fairly, I will stay a loyal customer!!!

From salesperson to service person everyone was exceedingly well-trained on customer service. I appreciate that very much. No hassles, no if and/or buts, just fulfillment of my request with pleasure.

I was told by DirecTV technician that converting my TV from AT&T U-verse would fix my lagging problems. I converted and gave it a week but I still have the problem. They sent out another tech, he did nothing and promised he would come back out later that day with an expert to address the problem. No one showed up and when I called back, the technician closed the ticket stating the customer was happy with the service. A total lie. When I called to cancel the service, DirecTV informed me that I would have to pay a 2-year cancellation fee and today they tell me I only had 24 hours in which to cancel. All other companies including AT&T give you 30 days. AT&T may have purchased DirecTV but they are two separate companies just like Ford is to Chevy. DO NOT GO WITH THEM. They lie, they will say anything to get you to sign up and within 24 hours you are screwed!

Very informative and completely understandable.

Unfortunately I had to cancel my order due to my apartments charging a high deposit and I could not afford. The young lady that helped me to cancel was very helpful and quick and I received my refund in one day. I was very pleased.

It was overall great, fast and efficient!

I was very impressed with my sales reps that I've talked to that I recommended Directv to my friends Dylan & Ashley ** on Charlestown Indiana who are getting it installed soon too!

These are the specs I was sold when I set up my installation: Satellite. RECEIVER SPECS. Channels Simultaneously Recorded 5. Hours of HD Recording Up to 200. Hours of SD Recording 200. Receiver Options 6. Recording Capabilities (hours) Up to 200. Storage Capacity 250GB - 1TB. I had a question and called back and this is what I was signed up for:

I have had DirecTV for about 10 years and my bill was going up so I cancelled and went to Att Uverse. I called to pay the early termination fee and was offered to come back. I set up an appointment, the technician arrived 15 minutes after the 12 pm - 4 pm time frame and stay outside in his car for 10 minutes. Finally he rings the doorbell & says he can hook up the dish but the receivers cannot be programmed. So I explained I do not want it set up if I am not able to watch tv. He says he needs to contact someone & leaves without saying anything. I call DirecTV & tell them I need someone to come back, they said no one is available. I asked the order be cancelled & call a few days later to pay off account and be done with it. I again get offered no installation fee, no connection fee, removal of the disconnection fee, free premium channels for 3 months and a $200 visa card.

Set up went very well.

I wanted to verify the various components of what we agreed on when I subscribed. We were slightly off, but customer support resolved the issue to my satisfaction...I think it was Joseph...a good guy.

I was all for you until I came to this box and now it is a pain in the neck.

He went down in the basement to put the new receiver in but did not unplug the old one and did not bring it up to me. Had to get it myself.

I had a good service person who took his time and made sure the job was done right.

DIRECTV is great. Great customer service and great features are offered with the Genie. The pricing is reasonable and cheaper than most other competitors. Overall a great company. I would highly recommend DIRECTV to anyone.

It took all day to complete my install. That was totally too much time.

I am very satisfied, the technician did an outstanding job.

Polite & professional tech.

I had to cancel set up appointment due to some unfortunate circumstances. Sales rep was very gracious and helpful.

This is the first time I have signed up with television provider. I was excited about getting a great deal at the fair, where a DIRECTV booth was set up. I later found out that I was overcharged by the representative there, and there was no way to get to my money back unless I contacted that representative to get reimbursed. It was hard to understand that DIRECTV has no way to hold the people who work for them accountable. Also when I was charged my first month's installment it was 20 dollars more than I was told it was going to be. The team member I talked to at that time was very helpful and was very refreshing since I have called 3 times and the other times they couldn't give me any answers. Hopefully it gets better or this will be a long 2 years.

Absolutely horrible experience over 2 years. Promised me a free move, then charged me $150 to move. Would constantly add packages to my account without my consent. Tried to charge me a cancellation fee at the end of my contract. Stole my bill credits from me after I cancelled. Seriously, don't sign up with these crooks and liars. Not worth it.

First I was told that I qualified for a $150.00 reward/gift card, then I received mail that said I qualified for a $200.00 reward/gift card.

Installer was professional, friendly and efficient.

Great experience. Service Technician very knowledgeable, personable, friendly. Company needs more employees like him!!!

The pricing is great and whole house DVR for free for up to four TVs. Of course when they advertise the $19.99 package, it's never going to end up that price on your bill, as there are other added things that they don't mention until you sign up. My total price for the $19.99 package is $54.99 a month including tax (so they say) but I still consider this a very good price. The only problem is that I can't get Internet service through them or their affiliate AT&T as they do not offer it in my area of Murrieta, California. I'm not sure why as I am not in a remote area. They do have a nice feature that after the initial cable DVR box installed on one TV, I was able to have my subsequent TVs on a wireless mini DVR. Unfortunately, it's too early to say if everything works and how I like it, as my install is set up for next week. But if it works as good as they say it will, I think this would be a great bargain as I did my due diligence in shopping around with all the other providers.

Rescheduling set-up appointment. Friendly, courteous service. Good job.

Tommy was the best. He was honest and helpful, fast and does a great job. He even finished the Cox cable guy's job. After he left with the router being checked but not working yet.

Customer service representative was very informative and answered all our questions on packages and adding extra boxes and in a very fast manner.

I called for service and I'm very satisfied. And great price, was not overcharged. Thank you.

I work in customer service. You have a GREAT TEAM - informative with explanations tone of voice, warm and personable. Your prices are affordable for people on a budget and I ended up looking forward to telling people I use DirectV. Thank you for your service. I also like the watching TV on my phone until it's installed in my house.

DirecTV reps were great...loved the whole experience. AT&T on the other hand sucked. They are liars and or very deceitful, causing me to seek another brand of phone service. After several years of putting up with their crap...good luck DirecTV.

Great service - well satisfied.

Installation person very knowledgeable about services.

Everything went really well and quick.

The technician they sent to my house stole a pair of expensive sunglasses from my bedroom. I saw them sitting by the tv before he went in the bedroom. As soon as he finished in there I walked in and they were gone. I immediately asked him if he saw the sunglasses there and he said "yeah, they must have fallen on the floor when I moved the dresser." He then looked around on the floor for a second then said he had to get another receiver out of his van. When he returned he didn't mention anything about the glasses, just went about hooking things up in the living room. I spent the next 30 minutes turning the room upside down and the glasses were gone. He finished his installation and started to leave and I told him if I didn't find the glasses I was calling his company. He just said "Hope you find them" and left.

Called customer service and had to cancel my order but looking at signing up soon.

We had a good experience with our service set up. Tech guy was nice and efficient. CSR was nice and explained everything to our understanding!!

Sheryl was very patient and understanding with my problem after Ed messed up with my sign-up. She is a calm and well-organized person and easy to deal with.

Installer, Nathan - Again, can't express enough how good this young man was. You would do yourself a great service if your company elevated this young man to a higher position.

Next day service.

I was advised I could get out of my contract as AT&T U-verse for TV not available where I am moving to. Was given option of going to DIRECTV instead for a good price. Was explained price would increase after 1st year but I could call in and negotiate price back to introductory level at end of 1st yr of contract.

The individual who helped resolve my issues was courteous, helpful, and efficient. I was not put on hold at all which I really appreciate, given that I have a busy schedule. The person that helped me, should definitely be looked at for a promotion or at the very least, a significant raise.

The installation technician was wonderful. When he arrived, he realized that he did not have the correct size ladder to do the install. He immediately contacted his supervisor to see if he or someone else could come the same day but it had to wait until the next morning. The tech and his supervisor were both at my condo at 8:00 am as promised. They were very courteous, pleasant and quick to complete the set up as I needed to get to work. A wonderful experience compared to my former service, Dish.

Very easy and people were very helpful.

Truthfulness. Everyone at DIRECTV is a true pro that I talked to and were being honest with me and they didn't need to stroke me.

I've been with them for 10 years or more. Try and get any live person on the customer service line. Impossible. I called today, need an appointment to remount the dishes after my roof is repaired, leaks caused by the dish mounts. After 20 minutes of waiting, I talked with a foreign help desk person, who switched me to someone who was supposed to set up an appointment only to get the call dropped after 24 minutes of waiting. Typical DirecTV service. My roof estimate for repairs is $2,200.

I am new to DirecTV. So far everyone has been very helpful and mostly knowledgeable. I'm excited to be a new customer.

I just wanted was a good experience and everyone I have worked with has exceeded my expectations.

Phone conversation was generally good, only in the first case it was somewhat difficult to understand the lady. She was very patient and didn't mind repeating herself.

Cost and installation, all questions answered.

I have been a DirecTV customer for about ten months and have referred four customers to them for a reduction in monthly charges for my TV service. I received an email from DirecTV in mid Sept. stating that in addition to the regular credit for referrals, I would get a $100 Visa gift card for each successful referral that took place by Sept. 30. I submitted two referrals to them online and they both became customers before Sept. 30. I received emails that said I was being credited with these two successful referrals. Then I got an email stating that one of those was not being credited to me but no specific reason given.

Service was excellent. Only complaint was the technician was difficult to understand. Also the technician was a half hour late and left some trash behind during installation. Other than that service was excellent.

Leah was excellent! She helped answer all my questions and concerns and we rescheduled the installation.

Tried to give 0 stars but that wasn't an option. I tried to sign up for DirecTV through Walmart on the 28th of September with installation set up for October 2nd. My social security number was given and the $19.95 was taken from my account for shipping and handling. The time given for installation was from 1 to 6 pm. I bought a new television for the Sunday Ticket and waited until about 5:30 until I contacted my sales rep. I received a call from my rep basically saying that there was something wrong with my account. My number was connected to my wife's account in which we owed money on, that was understandable, but I never received a call saying that my service couldn't be connected because of that. So I waited for nothing.

I work for AT&T and could not get the discount on my new service so I will call for install at that time, I on hold with my order.

I have recurring monthly auto-pay charge from DIRECTV for their services. It's usually around $50.00. Last night I went to buy a pizza and my card was declined. Came home, went online and discovered that my bank account was depleted of almost all of my funds because DIRECTV withdrew $403.37 out of my account. Why would they do this? I am in good standing with them. I don't owe them any money except the monthly bill, like I said. So I called them and couldn't get an answer at all. They told me to go online to www.billing.directv.com and file a dispute. After I finished with the online report I received an email stating to expect a response within 5-10 business days! Are you kidding me? 5-10 business days?!! In the meantime I had 2 NSF charges from my bank. And I believe there are more NSF charges to come. BAD BAD BAD!! I recommend you stay away from DIRECTV! Stay away from Auto-pay!

So far my experience with DirecTV has been a very positive one. Thanks, Directv.

The guy was great. Kudos to him but on Oct 15 I talked to a very very rude woman in billing who was smartass.

The customer service rep who helped me addressed my issue and helped get it resolved quickly and professionally. She listened to my issue and asked the right questions to get me the answered I needed.

All personnel very helpful and knowledgeable on their jobs.

I've lived in Susanville, California for about year now... I have DirecTV. I have to watch Nevada local news and politics and commercials even though I live in the state of California. The only information I can get from DIRECTV is that it is because of my zip code. I think the FAA is responsible. I am extremely upset that I cannot watch Sacramento, California local stations... as that is what I'm used to watching. I lived in Lincoln, California area 55 years. I had no idea when I moved up here I would have to watch Nevada stations. This is wrong. I live in California not Nevada. Any help would be extremely appreciated...

I signed up for DirecTV in lieu of Time Warner Cable, because TWC was the worst TV service I've ever had. That said, DirecTV told me I'd be getting a "$100 gift card" for signing up with them, and the same Customer Service rep told me I'd be getting another "$100 gift card" for signing up with AT&T for internet. The "gift card" turned out to be some lousy mailer/insert that said that if I referred a friend to DirecTV, then I'd get a credit of $100 towards my bill, doled out at $10/month, for ten months. What a scam. It's totally false advertising. They made it sound like they were sending a Visa gift card. They fooled me twice. I feel like an idiot. Anybody else get ripped off on this "deal"?

Service workers were timely and efficient, operator processed order when time was specified. Children love the service. Looking forward to other products you may offer.

Great service! No problems from start to finish.

Technician came out and was not able to setup service due to layout of patio. I didn't know what was going on so I called in and spoke to someone. He was very nice and apologetic. Nice man!

Yvonne, who help me cancel the original order so I could use a local vendor was wonderful and helpful. I have been a Dish customer for over 30 years, so I will let you know how I like the DirecTV experience in the future.

Signed up with DirecTV and promised $200 prepaid card upon sign up. They do not deliver. Nobody can help you unless the sales department entered it correctly in the system so don't waste your time.

I had a very pleasant experience with all of the DirecTV staff during the whole process of ordering the service, verifying my identity, and making changes. Each person in the process acted in a professional manner and respected my opinions and needs.

OPENING MY NEW ACCOUNT - The sales rep was very helpful.

Very happy with the final result of the installation. The guys that finally were able to install the equipment were very helpful and in the end, I even upgraded my order. I wasn't aware at first that wireless was an option but after talking with the installer, we added that and one more box. We are very happy with their work. They made a frustrating situation much better.

Answered questions politely and efficient.

I would recommend it to all my friends. You can't go wrong when there's good people and good service behind a good company.

Brandon is very knowledgeable and efficient member of your Team. He was able to answer all our questions with ease. We wish every member of your Team would emulate his example.

Both the sales rep and customer service rep were very polite. Answered all my questions in the first call.

Pregnant wife was at home for install and the installer was very quick with his job. My wife said she felt comfortable which is very important. Picture is crystal clear. Thanks again. Also placing the order, the customer rep was very friendly and helpful.

Great customer service and handling was very professional. Called one day and had Dish installed the next!!! Thank you!!!

Changing installation date and installation - You have us impressed. Thank you!

From start to finish this was a very easy transition.

Arrived 9:30, identified himself, was very clear when explaining, courteous, worked quickly and efficiently. And love my remote control, so easy to use. Excited with my new cable and Internet service.

The only problem I have with your company is that it's taking 12 days to hook up my service and I'm somewhat not in favor of having to so long to get connected.

Order service on 9\25\2015. Was told could not get a date for installation. Had to call to make an appointment then was told someone would call me back. A week goes by no call, so I call again. Got a day set for 10\08\2015. Got cancelled. Set another day on 10\09\2015. About 15 minutes later get another call and said they have to set it on the 14 of October back, it has to take all day to do. Then the day before install I get another saying I have to change companies to one of the DirecTV contractors so then can get on bases. Overall great customer service but horrible setting up install date.

The experience was pleasant. The representative helped so much. She was patient and there was no pressure in determining what I needed.

I have NEVER had an installation go so well. I had Directv for 10 years before I moved to Crossville. Unfortunately, only DISH was with our phone/internet company. I had them for almost 5 years and it was a constant hassle on rates. I finally just gave up and went out of the bundle with Frontier. Thanks goodness. The picture is so much better. Our installer was the best. Kudos to Randy **.

I wanted to switch from my lousy cable service to satellite so I call Direct TV. And after a short time I was told I did not pass the credit background check and I could not get service with them (but I can buy a car!). The monthly payment would automatically be withdrawn from my checking account each and even though I've been with the same bank for over 10 years and never been overdrawn, I still did not qualify. I have a steady monthly income which is electronically deposited into my account each month, but I still did not qualify. My credit score is low because of a bad marriage, bills that I got stuck with and trying to pay off the best I can. DirecTV is a joke. I went with Dish Satellite and happy with the service. I would not recommend DirecTV to anyone. Go Dish, they don't discriminate against you!

I have not been able to watch a whole game on the Sunday Ticket. I have to call every Sunday so I can get my system rebooted. It is absolutely ridiculous. I pay $55.00 for this and can't even enjoy my game. And it takes them FOREVER to reboot the system.

I owed a bill that I had every intentions on paying but had to wait to pay it. They took the money out of my account without my permission causing my account to overdraft and also charging me for the equipment. They said it is in their policy to withdraw from the account on file. I have never received anything saying they could withdraw money out of my account without my authorization.

Very helpful, courteous, informative, knowledgeable people that I have spoken with at DirecTV.

I haven't been treated so kindly on a service call before. Great service! Even made me laugh.

Very misleading sales pitch! I was told one Price with a two year agreement, after ONE year, the price went up $30 a month! Never signed any contract or service agreement and now I am told I will be charged a cancellation fee over $200. How can this be legal? When talking to a supervisor who could not give me a straight answer, she hung up on me! Terrible Customer Service. WOULD NEVER RECOMMEND DIRECTV!

I was called by a representative from DirecTV about my email address because it didn't go through when they tried to send me my contract agreement, but I had to return the call because I missed it. It didn't take long before the problem was solved.

The representative was very helpful.

Once I reached the right person she was very helpful. Before that it took four attempted calls and two hours. The AT&T automated menus don't know what DirecTV is. It transfers you to U-verse support. U-verse support transferred to DirecTV commercial service who transferred to residential but the phone goes totally silent and you don't know if you are still on hold. The AT&T website refers you to customer service at AT&T but no one there seems to know how to handle the calls about DirecTV.

Felt like a valued customer from the very beginning. I do hope my viewing experience will be as great as the customer service has been so far.

Had DIRECTV for ten days. It only worked for 2 hours after install. Every call I made for repair was just transferring around, holding and people asking me if the unit was plugged in, if the tv was turned on, etc. Long story short I cancelled because it was too much hassle for tv service. So now I have a final bill for $413 for early termination fee. DIRECTV claim they emailed me the contract. Well guess what? They emailed me all the personal information of a person with the name Mary ** who lives in NC who has no affiliation with me. Enough said about this company. You be the judge.

They were very friendly and helpful.

It was easy, clear and concise. They came a day early to set me up, everyone was very courteous, willing and straight to the point. All three of my TV were set up. The Guy working on the equipment was friendly, courteous and very professional and even taught me how to work the equipment. This was a great experience in buying something new. All question and concerns were answered and everybody I dealt with was a true credit to your organizations and I really am enjoying my new TV experience.

We bought a new house and proceeded to have our service transferred to the new address. We were told that you get one free move a year and I have lived in my apartment for 8 years, finally purchased a house and they wanted to charge me $250.00 to set service up at the new house. At my old apartment they tapped into my neighbors dish so they never installed a new dish for us. They wanted to charge equipment charges again and everything. When I fought with them about how ridiculous that was and told them I wanted to cancel. We were told there was a $440.00 cancelation fee. I said cancel it and I would make payments. They then tried to take all the money straight from our checking account to pay that fee upfront.

Service Tech was amazing, I did have a mix-up with my installation dates and it took a little while to find my order, but after that things were fixed. I'm happy overall.

Keep up that great job your company is doing -- setting the bar for what amazing customer service should be! Thank you.

I was not given correct information about the package. I ordered and it turned out the Internet part was not what I was told.

Long time DirecTV customer. Never had a problem with service. Three months ago I upgraded our service package to a "Premium Intro Offer" for $79. I was advised to call back in 90 days for the same "Premium Intro" price. The Customer Service Rep (CSR) said DirecTV would have that same $79 intro price for the next three 90 day time periods... provided I called back each time 90 days later to renew the offer. Considering the savings... I felt DirecTV's pricing was competitive and fair. That call was taped. I made that first 90 call-back-offer today. A new but polite DirecTV CSR said that offer no longer existed... but he could offer me another "Premium Deal" that would "save" me about $25 off the regular price. I was stunned that DirecTV would not honor what they said they would do.

Overall good experience, like the refer a friend.

This person made me feel like I count as a person and as a customer. He was pleasantly helpful. He should be rewarded by your company for his excellent customer service.

Would definitely recommend DIRECTV to friends due to good service and wide selection of movie channels.

CSR very helpful.

My experience with DirecTV was good overall. Other than the disconnect at the end of the sales session, the representative was helpful in processing my order. The only reason I did not put a 5-star rating was because when I called the pending order phone number, the prompt to "cancel the order" was not operational. I tried the button 3 times and it continued to disconnect me. The connection must be broken.

My incredibly poor experience with AT&T has been ongoing now for over 3 months. Originating with an order to provide Internet/TV/telephone services for my new vacation rental/2nd home in San Diego, I ordered bundled services with a fixed monthly charge. I established service with an installation scheduled 10 July 2015. All services were up and operational during my visit from London in the summer, ending 26 August. At the end of our stay, I began to receive notices of unpaid DIRECTV bills. August 21, I spoke with Marcus in Salt Lake City, Utah and after investigation, was told that two accounts had been opened, one with the bundled AT&T services and the second, solely, DIRECTV. When I inquired about the late payment notices, AT&T told me that, as they were bundled, AT&T would be paying directly to DIRECTV. However, as they had just acquired DIRECTV, their systems had not yet been integrated.

This was actually handled in person at the local AT&T store with one additional follow up call.

Everybody I talked to was eager and very ready to assist me even with my deep accent notwithstanding, I liked the effort put at least to hear what I was saying. A friendlier reception.

I called to reschedule my DirecTV installation date. The person I talked to was very nice and rescheduled my installation date.

The representative was very nice, and I will tell my friends about DirecTV. My experience was very helpful. So many times people are rude but he wasn't. I enjoyed dealing with the representative that helped me. If I could, I would like to have that person again if I needed help.

The cable guy - Mr. ** is a cool guy. Maybe next time when we move to somewhere else we will call y'all again. I'm sure of it.

I had to find my own internet provider at a fair price!

Great customer service when I first called to switch over to DIRECTV. Very knowledgeable in the products and helped me decide which package deal was best for my family.

The person who came to install my dish was a wonderful representative for your company. My installation was a difficult one and he handled it very well, going beyond what I expected from him to make my installation successful.

DIRECTV agreed to charge $66.89 for a 12 month contract. Month 2 they raised it to $82.76. And after I called they told me that the call was recorded but that it belonged to them and unless I recorded the call. "You Have No Proof" is what Carol from DIRECTV says. I called back 2 more times even spoke with a supervisor and was told the same, "If you didn't record the call then we can't honor that price."

Professional and personable help.

My experience with ordering my service was done in a timely manner. I thought the rep. was very friendly, and also made an effort to answer all questions I had before finalizing my order. Job well done.

Very good and friendly.

So far I have been more than underwhelmed with my experience with DirecTV. To start things off, my installation coordinator was less than professional and left a mess everywhere, did not clean up his garbage, cuttings, and left over cables. And of course, discovered this after I had completed his "customer satisfaction survey". There was a mistake made on my account when I signed up. Whoever signed me up forgot to include the NFL Sunday Ticket at no additional cost.

All agents I spoke answered all my questions and were very professional. Any questions I needed answered were done quickly. No waiting time. They knew the program.

I love everything about DirecTV. I couldn't be happier with them. I've been a satisfied customer for several years and pray that when I move to a new home, that DTV is available and HOA doesn't give me any problems about having a dish. Quality of both the product and customer service are exemplary of what all the other television providers should be doing but aren't. I LOVE DIRECTV!!!

The tech who assisted was very supportive and answered my questions to satisfaction.

When I reached out to DirecTV it was to find out what they could offer. After a few minutes on the phone we went from 90 dollars to 29 dollars. They sold me on the cinema package which is something that already comes with the deals. He told me I would be able to watch theatre movies a couple days after release (some) and turns out to be false.

We switched from Dish to Directv yesterday and I cannot begin to tell you how pleased we are with the decision. Your consumer service is outstanding: minimized wait time when calling and outstanding phone representatives. Our installer was fantastic. Great job to all who we have encountered thus far.

SR was courteous, easy to communicate with and answers all questions. Scheduling was no problem and flexible.

They debited my account without first letting me know it was going to happen and I had spoken with a case manager and everything was fine. They are not being fair with the charges and they will not work with me on these charges which are incorrect. I need to speak with Michael who I believe was the person who was handling everything and said all was well. I need my 138.00 back and not on their debit card but in my account.

Jeff my technician was very courteous and friendly. He completed my installation in a very timely manner. Jeff answered all of my questions and concerns without a problem.

I am happy with DirecTV. They weren't pushy, like they only wanted to make a sale. Instead, they genuinely helped me and saved me money. Customer service is pleasant and professional.

Everyone was polite and helpful. Sorry I don't know their names.

The company representatives are not disclosing the information and/or giving the wrong information. I had 3 bad experiences in a row. DirecTV called me a month ago to offer equipment upgrade from regular HD receiver to DVR HD receiver. In return I agreed with 2 years contract. The agent promised there will be no extra fees neither for the installation, nor for the equipment, nor for the DVR services. The technician was never scheduled as promised and when we called to reschedule we had to argue with them to wave the technician's fee.