DIRECTV Reviews

I scheduled an appointment for December 29 to have new installation. Received order confirmation, verified all information was correct. Day of install tech was supposed to arrive between 12-4pm. I received several automated calls with ETA updates throughout the afternoon. At 4pm the tech still had not arrived. Received a final call, last one saying tech would arrive by 5:4pm. Message instructed me to do nothing of it was okay to come at that time. Called at 6:15ish to find out tech was not coming with a lame excuse that he/she couldn't find the house. CSR agent was very empathetic and reassuring. Gave us credit toward our first bill and Visa gift card. However, our appointment had to be rescheduled for Jan 4.

Sales representative at customer service on December 29 in the afternoon that was my last phone call and the lady who help me knew her stuff. The people on the AT&T side over the phone needs to go back to classes. They need to do the job and learn what they're talking about.

Hello good people of America, let me just say that I have been a very long time customer with DirecTV (approximately 17 years or more) and until now I am very disappointed in the way the company has become. I had my service temporarily suspended due to not living in the residence and trying to sell it. Well, the house has not sold yet and the so called six month suspension was up and after my wife spoke to a female representative who was apparently very rude and stated that there were no exceptions to extend the suspension and that the service will be turned back on or they will terminate the service. Well, after my wife called me and advised me the situation I called and spoke with another representative (who I could not really understand due to her dialect) and she also said there was nothing she could do for me so I asked for her supervisor.

The technician was very polite and knowledgeable about the DirecTV products and services.

Good job. Thank you for your support.

I bundled DirecTV with CenturyLink in 2013. The first 3 months DirecTV overbilled from what was quoted... never received a credit. In 2015 I tried to unbundle CenturyLink and DirecTV 3 times... I spoke to both DirecTV and CenturyLink... with all their technology it was a task they could not accomplish. I then tried to cancel my subscription with DirecTV thru CenturyLink since that is how they were bundled and billed. I did this twice BEFORE my DirecTV billing period was due and was informed that CenturyLink pays a month in advance to DirecTV and that cancellation can only be done thru DirecTV.

A tech was suppose to arrive between 12pm-4pm, so postponed errands and job responsibilities. The tech never showed up or called. When I called to inquire the representative was attentive and immediately rescheduled the appointment while apologizing the entire time for the miscommunication. She also credited my account for the inconvenience.

I have had DIRECTV for 6 years and have enjoyed the product until my Genie, which has been having isolated problems for about a year, finally has gotten to where it is hard to watch because it pixelates and freezes, won't react to a command from the remote for 3 to 5 or more seconds. Sometimes you have to hit the remote many times to get it to work and then it may do a couple of the commands because you didn't wait long enough before trying it again. There are more problems, but they are less of a problem. I hate to change out the unit because we have so many programs taped that we haven't seen.

So far I have no complaints with DirecTV.

I have been a DirecTV customer for over 10 years. Got the Genie system, has been progressively slower and slower. Called 2 months ago, no problems here. Called and chatted yesterday, it's a known issue and we are working on it. Any fixes they have pushed have made the system pretty much unusable now. Since I have the home maintenance, if they don't come out and fix it, which they say they cannot, it is grounds for me to get out of my contract. Maybe it's that AT&T crap factory bought them. But it's really bad.

The rep was fine, as noted in the questionnaire. The installer was very polite and answered any questions I had. I probably wouldn't "recommend" this to a friend/family member, because I don't usually do "recommendations". I do, however, talk about the product/service and what we like about it and why we changed.

I had a great experience, once I finally got to talk to a human! The automated system is seriously flawed! It misunderstands more than half of what I said to it, and trying to get to a human was like pulling teeth! I like dealing with humans, not mindless machines, so kindly cut down, or better yet cut out, the automatons!

Installation - Rep was very helpful, professional and polite.

Nice customer service and support. Lucky to meet a customer representative who took great care for me about cancelling the service because of my landlord's policy. She provided help with great attitude. Thank you.

So far everything is great.

We haven't had any issues with directv. We have had wonderful encounters with the sales rep over the phone and would highly recommend to a friend.

Installation - Carlos was outstanding!

Very good installation. Explained everything well. Very clean and friendly.

To start my account, I was told that a soft credit check would be performed. When I checked today, my score dropped by 34 points because of a hard check performed by DirecTV. This is totally disappointing and I would request new customers to never impact their scores by getting onto DirecTV.

Ordering online. Tried to do it online. No success! For rewards but it didn't happen.

So far it has been a good experience.

Their representative sold us the cable plan by telling us that we would receive all the movie channels free for a year. We have text messages from this rep to show that was the deal when we signed up. When we were billed for the charges and called them to have it fixed they told us they never heard of that plan and wouldn't do anything to correct the issue.

Installation. He was great. I hope the same guy comes back to mount disk on my post.

So far so good.

Great value and service. We switched from Cox since we were tired of getting gouged and for a comparable price we're getting more channels for our money. The installation tech Kayla was excellent. We were able to take advantage of several promotions, including a referral credit since my in-laws told us about DirecTV. We would have switched sooner but now that DirecTV uses AT&T for Internet and phone we knew it was time.

I received help from 3 different individuals from Directv and I must say that they were ALL extremely helpful in getting my situation resolved. We own a small business ourselves and I would be proud to have them as employees!

I signed up for DirecTV a year ago. I was promised at the time that my TV rates will never increase, only the internet which they told me I could call and sign up for a new promotion when that did happen. They LIE. In a year's time, they have raised my rates THREE DIFFERENT TIMES, both with TV AND internet. I've spent hours on the phone trying to get bills fixed and downgrading services to save money. I paid $140/mth for most of last year until they raised the rates and this next bill they wanted $186. I have added nothing new or purchased anything. This is how they operate.

My disabled brother called to extend his DirecTV service throughout the house cancelling another plan that was in house to eliminate 2 DirecTV bills. DirecTV upsold 2 genie boxes to my disabled brother and is trying to charge him 400.00 for genie boxes that were not even required to extend his plan through the house. After catching the mishap and speaking to the rep she asked me, "Why does your brother have DirecTV if he has a disability"? They will not credit the account or will not take the boxes back.

My parents have been with DIRECTV for over 8 years. They moved to an retirement home for about 6 months and at that time they canceled DIRECTV. They moved back home to Savannah GA and called to get DIRECTV back started. The technician came out and said they could not go on our roof or get off the ladder or they would lose their job. They said that we had to get a new dish and everything. We ask what can be done and they said nothing and left. We called and ask for a supervisor to come out and see what he could do but he only sent another employee. We have had to go to another vendor and DIRECTV needs to appreciate their customers that have been long term customers. By the way the dish on the roof was installed by DIRECTV.

I was having very bad experiences dealing with the AT&T agents over the last two months and not being satisfied until I asked to speak to a manager and got a wonderful person from the south who set me up with DirecTV and from there had another wonderful experience.

Overall, service and installation were exceptional. I would certainly recommend DTV to friends as was recommended to me by another friend.

Has been great so far but will have to see how install and billing go?

Accommodated my time frame.

The technician that came to my home said he could not connected my TV because it was too old. The sales person reschedule a new technician. Thank You for the sales person.

Tried to order a movie. Had me on the phone for 45 minutes only to tell me that I need to pay a overdue balance of 4 dollars after I just paid my bill on the Dec 18 of $140. Not a happy camper.

I had called to cancel because of money issues. The sales lady made some suggestions which improved my situation. I was very grateful for her suggestions. I felt they were helpful and fair. I was very satisfied with the whole experience, and I would recommend ATT and DirecTV.

I did not like multiple contacts by phone and email after canceling my order and going over it with someone in customer service. I received a confirmation number which led me to believe my dealings with DIRECTV were done. The numerous attempts at contact verges on harassment. Had that not happened, I would have given a 4/5 star rating.

I was very happy.

So far I have no complaints on the service I have had. I hope I continue to have good service.

The initial monthly bill sent to me was not the right amount quoted to me when I ordered the service. There were options I specifically ordered to be removed so I can lower my monthly bill. It's a good thing I checked the email sent to me before the service was started. I had to call CS to correct the issue & luckily the man who assisted me resolved the issue. Honesty & integrity should be practiced at all times. Customers should not be lured by sales talk & false promises...

I called DirecTV to have my password changed at 800-DIRECTV. I explained to the rep as soon as he verified who I was that I needed to change my password. But he started talking about their security package deal and would not stop. I must have interrupted him 10 or more times, with 'Pass me on to someone who could help me.' but every time I stopped him he would immediately begin his sales pitch again. I got very angry with his lack of respect for why I was calling and asked to speak to his supervisor. He said there was a 40 min. wait. After yelling at the top of my lungs several times, I hung up the phone. Unbelievable, the amount of disrespect from a customer service rep. Clearly more interested in the sale than anything else. It left a real bad impression about the company as a whole. I plan on posting this in as many forums as I can find.

We have had DirecTV over 10 years between our two homes and have not renewed our contract as all has been good until recently. Our main receiver has been extremely difficult and have had to steal all remotes from other receivers in our home to use. The HR34 has known defects we found out from Erica on December 12 @ 11:30am at the technical desk. I explained the problems where one remote will stop and we have to pick up another for the receiver to respond to changing channels. I was instructed to press many buttons here and there and give her response times.

Great, friendly, prompt service!

DirecTV withdrew money out of my account and now I've been trying for two months trying to figure out where my money in the sum of $321.40 went! I have spent countless hours on the phone to no avail until this evening. Now they tell me suddenly that my money went to a one-time (non-refundable) payment because of bad credit. I've never heard of such a thing nor was told of this as what the payment was for. The payment was actually even suppose to have went to AT&T which is who I have my bundle package through! Now I can't get my money back to go where it was suppose to and now they have even turned my services off once again knowing of this issue and not settling it!!! So something needs to be done!

Hooking up my service - I told I was very satisfied. He gets A 10.

Very good experience.

Called and transferred four times to find out that dish that is hanging from my roof is not their responsibility even though I never had DirecTV. Previous owner did and now that it's hanging off my roof they won't remove it. I was literally told it was my problem.

Very happy so far with DirecTV installation after the holidays!

When I called in with a question about a letter, the call center rep was amazing and friendly.

DIRECTV staff was friendly and helpful. Easy and convenient for me.

Very fast installation - on Christmas eve - technicians very, very professional.

Called for a second location set-up requiring a new account. Was transferred until I had the opportunity to talk with the correct service person. Was thanked by each representative I spoke with for being a DIRECTV customer. Received email follow-up messages.

So far I am very pleased with the customer service your representatives have provided while ordering DIRECTV. They are very friendly, easy to talk to and understand, and very helpful. I would definitely recommend if service continues.

I was highly impressed by the customer service representative's professionalism. She was very responsive and demonstrated an appreciation for my concerns and conveyed that I was a valued customer. I hope she is recognized for her excellent performance. Thank you.

Friendly people. Jared who installed our TV was a great help & very knowledgeable. He was there in time frame given and was done in a few hours.

I really wanted to get DIRECTV but was unable to because of the trees in the way. Couldn't get a signal.

Called in for discounts on monthly bill. Customer service was very helpful.

My internet was down and so I called to have someone get my email for my account.

Great experience. It only took me 1 call to order and get all my questions answered.

Matthew did a great job and I also want to thank the lady from customer service.

The Directv customer service department was very helpful and knowledgeable and resolved my issue fast.

Friendly staff and conversational. Made me feel like we were long time friends not just trying to close the sale.

Great job. Fast and friendly.

Had service with DirecTV for 14 years. Last year I picked up the latest receiver and was paying $140 a month for only one television. It was great for a month and it began to slow down. It was taking over 10 seconds to change channels or do anything. Called customer service a few times and they kept telling me that is normal. Was at a Ritz and noticed that their DirecTV was so much faster so I called again. Two different DirecTV agents advised me to talk to tech support and they will replace my receiver. I have spent the last 11 months doing everything to get it to work faster. This last call, I requested a new receiver. The DirecTV tech agent kept me on the phone for over 45 minutes coming up with every excuses not to give me a new receiver.

I cancelled an installation because I was confused over what I was ordering. It was easier to undo what I had done rather than wait until a contract expired in a year or two and being annoyed for that length of time.

I do not usually recommend service to friends or family for that matter. I reserve that for just a few and only when I am asked.

Service appointment was scheduled to fix a problem with my wireless mini. Scheduled to arrive from 12-4 pm. At 5 pm I called and was promised a call back within an hour. No callback. Called again at 6:15 and was told the tech was "on site". Knowing that was not the case I was again promised a call by 7. No call. At this point I have no idea what to expect. My previously good impression of their service is shot. Just like Comcast. I guess that's what AT&T did for them. Bad Synergy if you ask me.

I have been with Directv for over 10 years, living with my mother and having my own they are listing. When I sign up it was 48.99 and now my bill is 145.00. I was told that was for new customers and now it's been over 12 months, it 145.00. Here the kicker you have to stay with them for 2 years but the bill will not stay at 48.99. All credits come off of the bill I was just told and if you don't stay you get a extra bill for 400.00. The supervisor hang up on you, yell in the phone, whatever they want to do and trying to reach corp no way. Be very careful. So my bill was 32 and change, I paid it and then it went up to 400.00. Be very careful.

I had a wonderful customer service experience!! Everything was perfect.

New member. Great job and service.

Change from ATT to DirecTV - Was not advise that a satellite was going to be installed.

Had a great experience so far. Hope it lasts that way. Came from Dish Network and they plain out sucked.

So far DirecTV is all that we expected. Would recommend.

I signed up thru AT&T and got the internet/cable bundle that they partner with DIRECTV. My bill started out at $45/month. At 3 months it went up, I had to call to remove the pay channels to lower the bill. They offered me another 3 months free of HBO & Showtime. Every couple of months I have to call because my bill has gone up anywhere between $17 - $34. This time I am at $85.98 for the smallest package they offer and there are no promotions or better offers to keep my business. So I am paying more after 1 year of service for the very basic of service with no pay channels than a new customer with the top premium service. I think it's horrible that this company does this to existing customers. I will be changing service soon and would never recommend DIRECTV to my friends or family. I would rather keep the friendship alive than get a $100 for a referral.

All DirecTV personnel were friendly and knowledgeable.

Everything went well for me and my experience.

The Sales Rep on my one and only phone call was awesome. She was friendly and knowledgeable about the product she was selling. The Installer was also very friendly and helpful. He was very polite and respectful.

comes to NFL Football, DIRECTV wins, by 8 touchdowns. DIRECTV is the service you want.

My experience with Directv is very good. They have good customer service skills and they understand what quality is.

Easy to talk. He did my cancellation nice and quick.

Everyone that I came in contact with at DIRECTV was courteous, and very professional. I am very happy with service and the picture. AWESOME!

Very pleased with service.

All I can say is that the setup and installment of service was fast, professional and everyone involved make sure I knew what the service was all about and how to work the equipment. Great Job!

I received excellent service from the rep and would recommend people to DirecTV.

I was extremely pleased with the sales and customer service folks. Unfortunately, I was unable to get out of my contract with Dish but DirecTV tried to work something out with me to try and make it happen. The folks at Dish misrepresented their services and were rude and unwilling to cancel our contract only after a week of service. We are still going to use Exede for Internet and when our Dish contract ends we will be switching to DirecTV.

The end result was satisfying, however, I spoke to 4 people over roughly a 63 minute phone call. The first two service reps were NOT helpful and I had a difficult time understanding them. I was on hold with them for roughly 45 minutes. The last two reps took care of my needs in the remaining 18 minutes which was a good experience.

Great customer service.

Great customer service and an equally fair price for the services provided.

Monthly payments are different each month. When I called because they gave an offer last month and I disconnected 2 tv to lower my bill, they said that last month discount wasn't authorized. The teller didn't know and have to pay the money back. Liars.

Made a visit to the AT&T store. They talked me into changing to DirecTV , better plan, save money. I decided to change. Set up an appointment Jan 2 for DirecTV to come out. U-verse then canceled my plan prior to appointment. So currently without TV at this time. Solution...use Netflix, get on priority list for any cancellations. And because of all this, DirecTV, NOT U-verse is crediting my account $100 on my first bill. Customer Service followed all the guidelines. Kind, understanding of the issue, and came up with a temporary solution to make customer happy.

DirecTV is and always will be the better satellite provider, especially in rural areas.

Staff has been great.

No complaints.

I ordered the league pass. First night had issues with the games. When I tried to cancel the package they put me on hold for a very long time, I finally gave up. On 12-21-15 I finally talked to someone about not being happy with the service. The gal was nice and professional but all that she could do was give me a 10.00 a month discount. That's nice and all but I'm still paying 80.00 for something that I don't want nor appreciate. I will not pay.

Over a year ago, I could not log in to my DirecTV account. Correct email. Password reset never worked. Had to switch to paper statements to see what I was paying for. A month ago, I again tried resolving. Lots of well-intentioned people including call from Office of the President regarding my feedback on last tech support call and promise to escalate to top technical team to resolve. Is it rocket science to reset a password or to switch my account to another email I might give them? No results.

All around pleasant to talk to and very helpful. The service agents were even more helpful that I was really shock. I had a great experience with your service all around.

Very dissatisfied. Wasn't told I had to purchase the Internet from a totally different company.

Good service so far.

I do not have the service yet but the people have been helpful so far.

And I have told people about your awesome customer service.

Thank you for the help in customer service.

I don't know anyone at this time for a referral but I will let any of my friends know how much I enjoy our service with ATT. Your team and local store has been awesome! Thanks.

The tech (Kevin) was great to work with. He was very good at what he does. He got everything done in a timely matter. He was very polite and made it easy for my wife and I to learn how everything worked.

Rep clearly explained the answer to my question about a charge on my bill.

I would definitely recommend directv to a friend and make sure they ask for Leo. He's a great representative.

Didn't get to experience all the benefits of DIRECTV. I wasn't dissatisfied. Just didn't work out. Maybe you guys are competing in a new area where the "handshake" doesn't quite work yet.

Thank you for making the experience pleasant and easy. With all the chaos of the move and the first rep making so many errors, I was nervous. But you guys came through in the end. Yay DirecTV!

Initial call was difficult and resulted in Tech going to wrong address. After that service and customer service was excellent. Great service when you can turn a bad experience into customer recommending you. Says a lot about your training.

As for now my experience was nice and pleasant. I can't say what's going to happen in the future. I will see... Thanks.

Very good installer, prompt, professional.

Customer service very helpful and informative.

Tech was great to work with. Name was David.

This was overall one of the best experiences. It was easy for me to sit back and do nothing. Voice my concerns, answered my questions, give me my billing price to the exact penny, and service technician Stan was awesome.

The only thing that I was not happy with, is the rewards visa. It seems that I can get installation easy enough but are not good enough to get the rewards, which does not seem fair. I dropped having Dish TV for more than 12 years and decided I would give your company a try.

Customer service rep was very nice. Took his time to explain what I was receiving since I am a new customer. He looked up to see if I was getting Internet and what my options would be. He was very courteous and knowledgeable.

I ordered a TV and Internet bundle with DirecTV and AT&T. In the midst of signing up 45 minutes into the sign up the call got cut off. I got verification codes for both services and thought everything was good to go. On the day of installation AT&T said they had no record. We then spent hours on the phone with various people from both companies all to no avail. AT&T then wanted to charge us double for Internet. Neither company took responsibility and we spent easily over 10 hours and 3 days and cancelled the entire service.

I had a great experience with DirecTV.

I was trying to help my father-in-law and his girlfriend set up everything for their DirecTV account and find out more about their package and we kept getting transferred or hung up on. We even got transferred to Mexico where we couldn't be understood. After everything was said and done (3 hrs later) we found out that everything they were told when they ordered their package was a lie and no one would help us.

She was an amazing representative. She definitely knew her stuff. Thank you Brittany.

Signed up for DirecTV television service and was offered a discount bundle promotion for 2 years if we included AT&T Internet service. We never received the discounted rate and after numerous calls to customer service, we were told no such promotion existed. However one visit to their website will show you otherwise. Customer service agents Sandy, Paul & Mary were no help in resolving our complaints. Currently looking for other service providers but since DirecTV & AT&T are basically one company now, seems our options are limited & they know this, as customer satisfaction is not important to them.

Everyone involved was helpful, but there was way too many E-mails after signing up and almost all of them were wrong, but ultimately got sorted out. Really wanted DirecTV, was switching carriers. Sadly, my residence didn't have a good enough sight line for the dish. Maybe later.

My agent was very polite, professional, courteous and well detailed.

My installation appointment was cancelled without notification.

After being a loyal customer for 2 years, always paying my bill on time or early, even when they kept bumping the bill up without notifying me, they've lost a customer for life. I fulfilled my 2 year contact, closed my Acct due to expecting to move soon. When I got to my new location they denied services to me then said they'd only offer it if I paid a one time $600+ fee for devices but was still expected to return all equipment & they would not offer me any promotional package. I'd have to pay full price for any channel package due to me having a good deal the first time around so they wouldn't offer me a good deal a second time.

From the first call, I have been delivered excellent customer service. The CSR got me exactly what I wanted, at the price I wanted! Days later, I called back for an earlier install date, the CSR put me on a priority waiting list and MINUTES later I got a call saying that they could come out the NEXT DAY! The technician was great! He installed 4 rooms. He was quick, informative, and thorough! I have received total satisfaction from the DirecTV team! Thank you all and keep up the good work!

He was very kind and patient.

All went well, rep was very nice and helpful.

Very friendly and easy to work with.

Very well pleased with service and equipment that is being used. Seems to be working very well. The tech. was very good and answered all questions.

Good rep experience.

Wonderful, highly recommend.

I called on 12/16/15 about service with DirecTV. The sales representative didn't offer me the $200 Visa card holiday special. Even after I asked her if she could waive the $30.75 initial fees waived because I still had Christmas shopping left to do. I found out about the holiday special from the email I received to agree with the terms of my order. At which time I called back a little angry and a sales representative named Mike had to completely redo my order to give me the $200 Visa card I should have got with the first order I placed with Tio.

Buyer beware! We purchased a two year contract with DIRECTV when we went to a local AT&T store. AT&T had just bought DIRECTV, and AT&T was promoting DIRECTV due to this purchase. We had DIRECTV installed in August 2015. However, only after four months, we were dissatisfied. We lost reception on two of our three TVs in December. When we called about it, they said the two boxes were already outdated and we would have to pay for two new ones. We did not want to do that. Several shows we taped had disruptions and we lost the ending of one show. The cost was not as low as we were led to believe. We now have to pay $400 for ending our contract. I think that is too much because we were dissatisfied with the service. We will not recommend this service to others. I will say, however, that their customer service employees are very polite and helpful. Please think long and hard before signing a two year contract!

When I moved, DirecTV mistakenly billed me for an installation ($199), delivery and handling ($19.95), and a HD receiver ($89). I cancelled service. They sent me a bill. I spent over half an hour on the phone with three different customer service representatives. The last one stated that they would refund the charges. I received two emails, one stating that I was refunded $199, and the other stating that I was refunded $19.95. I still received a bill for the entire amount. Leading to another lengthy customer service call with multiple hand offs and delays. I highly recommend not using DirecTV as they have turned into yet another large, faceless corporation with offshore call centers staffed by unknowlegeable, disinterested and unhelpful foreigners.

If I could give a half a Star I would, or even maybe just zero stars. From the very beginning this company were liars. I spent over an hour on the phone getting my new service. This was two years ago because I'm getting ready to expire. We did not get the channels that we ordered in the package that we supposedly got. When I called back they told me in order to get the channels I wanted I had to upgrade. When I told him that I was sold the package I got because it had the channels I wanted I was told basically I was a liar. Don't even try to get management on the phone. They don't exist or they run and hide and I do believe that there are trained to be shady and mislead you. We got NFL ticket. It was a nightmare to turn off. They tried to charge me for it.

Great deals, great sales, great customer service.

I was with DirecTV for around 5 years, I left to cable for an internet package for about a year and went back to DirecTV for two months. I was completely dissatisfied with the programming as I found nearly all the channels are paid programming and not entertainment as the contract I signed suggested. I called and canceled, and in about 30 days they went into my bank account and took $400, leaving me unable to pay rent due that day. $400 is nearly a 4th of my income for a month. No due process was used before taking my money and a dissatisfied customer should never be fined because the proprietor can’t provide satisfactory service.

Representative very helpful, and completed the installation situation favorably. The procedures and time it took her was too long.

Due to bad weather, I called to reschedule my install appt., and my issue was handled with professionalism and courtesy, keeping the customer's experience in mind.

Well I had two installers come out and they both said the same thing - something about trees were too tall - and I would call the company and they would tell me that the trees wouldn't be a problem. So I don't know who to base my experience off or of because I'm getting two different answers.

Person I talked to was pleasant and answered everything I asked plus she gave me other things to consider. She is good.

I had DirecTV a long time ago, and switched to get internet. I like the service and wish that I could have gotten it this time.

Love it. I'm really looking forward to being with DirecTV for years to come.

Very nice people who talked to me by phone and also Freddy who came to my house to fix the problems.

I would recommend to my friends but some of my friends still work for dish network. How can I make them change. Lol.

Big mistake! I ordered new Directv services, because the previous people who owned the house we moved into used it. I decided to use them again, because a few years back I had used them before and had a trustworthy experience, but not this time. When I was deciding on a discounted package bundle for internet/telephone/tv, I was told by the rep that I could get the bundle package that "included the sports package" and told I would take that bundle only if included the sports package. I decided go with that discounted bundle package, but that wasn't the case. I was deceived and the woman rep did not even correct or provided any information and I can't really do anything about it because you only have 24 hour to cancel. THAT'S WHAT I GET FOR THINKING I COULD TRUST WHAT THEY TOLD ME WAS TRUE.

Cancellation of Service - Handled professionally and efficiently.

I called & ordered DIRECTV. I asked before order was complete if there were any further charges & do I have a 30 day trial to cancel. She said no further charges and YES I could cancel within 30 days! I found out day guy came to install internet that I had to pay for router too. I didn't qualify for bundle w/ AT&T & it was just too much. The girl told me when I ordered DIRECTV not to contact my cable company until DIRECTV came. I now know why!

The service was great. The man who installed it knew what he was doing and even helped me to understand how it all worked. Very satisfied with the workmanship.

Arrived on time and installation was professional and assuring everything was handled professional and informed.

I was so excited to get our DirecTV that I forgot to order enough supplies for our rooms. Your representative was super awesome at making sure I had everything and got all the right package deals for our family. I'm so excited for the installation!

Thank you for joining up together and helping me get rid of Cox for good.

Directv and centurylink bundle. Cheap, good work.

That answer all your questions to the best of your knowledge and I help you with whatever you're having issues with or you need help with.

So, I just signed up for this service a week ago and can see that I have no time to use it (no tech issues or anything, just no time), but because the grace period is so short (24 HOURS!?) and I'm not made of money, I cannot afford $460 to cancel. So I am stuck with this service for 2 years or until I have $460 laying around to blow on a service that I didn't want anyway. I have never heard of a service that didn't have a 30 day "try it before you buy it" period. It is insane to think that within a day someone can decide to commit to something for 2 years. I am absolutely dissatisfied with this company as a whole. No wonder AT&T bought them. They could not get customers on their own.

Happy, very professional, did beyond her job, seemed cares and important, if I owned a company she type person I need and people like her would hire to work for me! Few people do and more than just do job. She goes beyond and more. You are lucky have person like her working for you. There are few like her care and do job and more!

It would have been nice to know about the tree issue before I gave personal info over the phone to open an account.

EVERYONE HAS BEEN GREAT TO WORK WITH. I believe I have covered everything!!!

Happy with service! Hopefully it remains that way.

I had no issue changing my installation date for DirecTV, however, I was not told the internet was a different group. I was very pleased that a message was left of my telephone giving me the installation date and time, which prompted me to call the number they provided to switch the internet installation to the same day as the DirecTV date.

Recruiters, trainers, installers and managers, job well done. Not something you come across very often anymore. My company is customer service orientated as well and we know how important first impressions/experiences are.

Omar, Luis, Thomas definitely went out of their way to give the best customer service ever received... Thank you and happy holidays!

The young man that installed our system is knowledgeable, friendly and efficient. He did an outstanding job.

Signed up again in November 2014 after a very short 3-4 month break in service. Still had old box and asked if I could use the box for my new service. Was told "yes" and that the technician would bring me a card for the box. Technician shows up, says he doesn't have cards and calls a helpline. Hands me the phone and person on the helpline tells me that I will need to wait 2 weeks for a card. Technician offers a brand new box (with a card installed) on the spot, tells me there is a small lease charge for the box. Not wanting to wait 2 weeks for a card because husband wants to watch football, I take the box.

Employee was nice and very cooperative.

The sales person very courteous and explained to detailed what I was getting. The technician very pleasant and explained how to use the remote. Very happy that I decided to choose DIRECTV.

Switching from DISH to DirecTV has been great and everything has been exactly what they advertise. CAUTION if you have the DISH Tailgater on your camper - it cost a lot to switch it over to DIRECTV. (Hubby is very upset with me) I did not research this before I switched!

Great Experience! My issues were handled with professionalism and would recommend DirecTV to anyone!

Up to this point everyone we have dealt with has been excellent and treated us as equals, not as if they are superior to us, and made us feel wanted and as a part of their direct family. Thank you.

We signed up for DirecTV only because of the area we are in. Only DirecTV and Dish service the area. While setting up service we were told that we would get two DVRs and record up to five shows at a time. They have us two HD boxes that don't do that. We were told we qualified for a $200 Gift Card and 8 days later, told that there is no record of it and not getting anything. We were told that the order was put in incorrectly and to fix it, it would cost us an additional $99. I said I wanted out of my contract as we have had service with them for 8 days and should be able to end the contract since they have done nothing but lied to us for the 8 days we have had them. I was told "no" that "you only have 24 hrs to cancel the contract". DirecTV is nothing but scam artist. Avoid them at all cost!

Approximately 3 months ago, after being DirecTV customers since 2007, we contacted them about a data draining problem we were having with their unit. They sent out a technician who said and I quote, "I don't know why they sent me out here anyway. You shouldn't have gotten the ** service anyway if you didn't want it!" After calling and asking for help today, the service technician on the phone asked about the hook up we have in the den. In talking it through we found out that the DirecTV representatives that came and did the original hook up had connected our computer to the unit. We have paid 3 months of data bills to Verizon totaling $2800.00 dollars with another $1000.00 dollars being paid on the 23rd of this month.

My problem was resolved quickly, efficiently, and to my satisfaction. I was quoted two different prices from AT&T and I asked to have my order cancelled until I could review the plans. They told me to call DIRECTV. The DIRECTV service rep (Hector) was excellent. Absolutely no problem understanding my problem, my explanation, and my frustration. He was extremely knowledgeable and helpful.

I can't say enough about the whole experience. Great job all around.

Service has not been connected yet, salespeople very friendly.

The only problem was getting a person on the phone to explain the plans and Internet.

I was recently unemployed and called to find out what could be done and was never given the option of suspending services, even though I found out later that could have been an option. They don't have a log of my recent calls, and then when service was shut off because we didn't even have money for rent, they made an unauthorized draft from my bank account, which was all the money we had. The information they had on file from previous payments, as we had been loyal customers for 4 years was illegally taken out of our account. I would not recommend those company to anyone, and I will never be a customer again, even though in 2 weeks we would have been able to pay them in full and turn our service back on.

Excellent people who care about you the customer!

Easy change over. Thanks for your service.

Recently negotiated an extension of current user subscription and fees. About two days later, I received an email notification from AT&T/Directv notifying us that Directv will raise their base fee by 4-5 dollars a month. Very difficult to express my frustration with the process (negotiation and rate increase), via email; their website does provide a clear-direct method for this. The chat room basically only provides a pat company-line response not designed to resolve the issue. I will not be a customer when my current agreement expires.

The representative helped.

Very good experience.

I enjoyed my time with the representative. Although it was just to change my installation date, she did a great job in setting the expectation for what service and billing would be like.

I was not able to have the cable connected right away and they were friendly in assisting me on postponing service. Did not pressure me.

Service rep was excellent on the install and the quality of the picture is spectacular!

My experience was great but I had to order a tripod to install my equipment because I live in an apartment. Please engineer a better option for apartment dwellers.

The man I spoke with was very polite and went above and beyond helping me with my problem. He got all issues resolved in a very timely manner and I would highly recommend DirecTV to others.

Even though there was a mishap that occurred, the customer service representative was very helpful and apologetic about the situation. I just want something since I wasn't able to watch any television.

I was getting ripped off by DIRECTV. When I signed with them a year ago I was told I was being charged 19.95. Never was told about the other fees so I agreed like an idiot. I was paying them 40 dollars so they said, "You will get a visa gift card for 200 dollars" which is a lie. They will never send that to people. The bill was 40 dollars instead of 19.95. Just a rip off company. It's sad that all these bigger companies get away for robbing people in the U.S. and really sad that we are letting them. I rather not get signed with a company that will rip you off like DIRECTV. I will never use them and will never fall for their lies and gimmicks. You have lost a customer for life. Your customer service needs major help.

Type of deal I was getting. I feel everything was fair.

DirecTV showed my given name as Sally. The correct name is Dollye. The agent advised me the task was complete.

The NFL Sunday Ticket is included with new subscribers... it auto-renews if not canceled. I tried to cancel it in mid-December but was denied (must wait until the playoffs). When I asked the date on which I could officially cancel, the agent said he didn't know (???)... Obviously, this is an attempt to trick people into renewing... so dishonest!!!

I have had a great experience with DirecTV thus far. Very happy with service. Thank You.

Each DIRECTV individual I've spoken with so far has been very pleasant, knowledgeable and helpful. Oh, and easy to understand.

Excellent service and install. No complaints!

Customer service agent Chrystal is a keeper! She was wonderful on the phone and that means a lot to me. Thank you for your kindness.

Positive resolution to changing my delivery date.

At first I was not able to establish a line of service with Direct. The Direct guy referred me to call U-Verse. I began to call Comcast to change services immediately. Jon from AT&T, help me by calling David from Michigan to help me cancel my initial service; add the cable service. Then I was able to enjoy the Directv experience. Way to go AT&T.

It was a pleasure being able to quickly reach a customer service rep, (unlike Comcast). Also nice speaking with a friendly knowledgeable rep. This is priceless!

I was very pleased with Roman who installed my equipment. He was very knowledgeable and knew what he was doing. The only complaint would be to install the dish a little higher on the pole. Otherwise very pleased!

Most of the representatives stayed with me and few didn't. I overall experience with DirecTV was pleasant!