DIRECTV Reviews

In June, 2014 I relocated to Nashville, TN. Shortly after I moved my DirecTV service to my mother's home in Hermitage, TN. In September of 2015 I moved to a new home in Gallatin, TN. My sister who lives with my mother established a DirecTV account in her own name; my equipment was disconnected and I was informed by an overshore rep that my service would be suspended and I would not be charged while I did not have it until I had it moved to my new home. I kept my equipment in storage since today when I called DirecTV because I wanted to have it installed at the new home. I asked why I was billed for the time I did not have the service connected. I was told it was because it had not been suspended and that the service was showing still in use. I asked how that could be as the equipment is not at my home and is in storage; I explained that I was calling to have it moved to the new location.

Easy to start service. Friendly sales people who are knowledgeable. Great service. DIRECTV works great and is cheaper than cable.

We were with DIRECTV for 5 yrs. We decided to cancel our service due to budget constraints. We couldn't afford it anymore. When December rolled around we had $350.00 of our rent money automatically removed from our account for fees. I called them and asked that it be put back so I can pay my rent this month and we don't end up homeless for Christmas. Got a snide ** customer service rep that said they'd put back half if I reinstated my service with them. That is completely ridiculous!!! I tried disputing it with my bank too. Couldn't get my money back. So I had to take out a title loan to save our home and hope to God we keep our vehicle next month. Thank you DIRECTV for making a terrible trying time even harder on a family of 6. Merry Christmas greedy **!!!

Bundling of my bill and the internet. Helped me right away. Kind and helpful.

Dustin ** did an outstanding job with my installation. He was efficient, professional, and thorough.

The technician that installed my DirecTV was very courteous. He was knowledgeable about the equipment and hardware. The installation was quick and required no effort on my part. The technician explained thoroughly how everything worked. I'm really enjoying my new DirecTV service!

I've had DirecTV for just under 2 years. I called them back in January to cancel my service, due to a loss of income and a rate increase. I was willing to pay the disconnect fee. I was told that it would be disconnected. The next day I got a call from customer retention. He said that if I would stay on as a customer, that my plan and my bill would stay the same, from now on, unless I changed my plan. I agreed, and everything was fine until I got my December bill. They jacked it up by $35. I called them to find out what was up, stayed on hold for 30 minutes, talked to 2 people, got disconnected, called back and finally talked to a supervisor and I was told that the rate reduction was only temporary.

I was pleased with how easy it was to get to a human in person and that the process went very smoothly.

I was quoted one price and now I am being charged another. This has happened with them many times and usually I can get it either corrected or at least adjusted to a marginally satisfactory compromise but this time they are refusing to honor the quote or even offer to 'meet half way'. I had tried to cancel, but they seduced me with a great offer. But after everything was installed, the price was not what I was quoted over the telephone. Also, I was told there would be no contract but when the installation was done they had me sign what I thought simply acknowledged what was done but it turns out was, in fact, a 24 month commitment. So now I am being charged about $40 more than I was quoted and risk lawsuits and ruined credit if I try to cancel. I should have stuck to my guns and canceled! My recommendation? Avoid DirecTV like the plague!

My first experience with the first tech was not great but the second tech, name Shane was great and answered all my questions. I would recommend DirecTV to everyone.

I was so very pleased with the help I received.

Although the first installation guy did not show up for the scheduled appointment, the customer service rep credited my account $100 and the next guy came early and did a great job quickly.

I will recommend to a friend.

My bill from U-verse was getting too high. The only way to lower it was to go with DirecTV.

I loved the sales rep. at Sam's Club - they made sure I was getting the channels I needed at the best price. I had also talked with an AT&T sales rep. who tried to sell me the most expensive package I could afford, not indicating that I qualified for less expensive packages ($30/month less) that had all of the channels that I was interested in.

It is extremely nice to know that the reps are willing to help you instead selling add-ons that you don't need. Plus the staff is really professional and the rates are affordable.

Good service so far. No problems to date.

I feel that everything was explained to me in detail and I can't wait to get installed with DirecTV.

Friendly, complete, great. I am very satisfied.

Excellent experience so far.

It was awesome!

What a wonderful gentleman that was sent out to install. Was very considerate of what we needed and what he could do to help us in understanding and showing us the simple way to use our new equipment.

From the sales rep to the service rep, experience with Directv has been flawless!

All my requests for TV installation seemed to be resolved.

As previously stated, I am extremely satisfied with my experience with the sales dept., installation service, picture quality, channel selections and price. You don't have to wait on the phone long to speak with a representative, which is refreshing. Note, this is the second day with DIRECTV.

Ordering service met my satisfaction.

Had a great experience with everyone I talked to. Great staff.

I would recommend DirecTV to anyone who wants to have cable that's affordable and fits your everyday entertainment.

DirecTV has the best customer service. I would recommend them to anyone.

Very good overall.

I think DirecTV is the best in customer service and programming and technical support. It has a lot more channels than cable and everything is more simple. We use to be with DirecTV in the mid to late 90s and was satisfied but thought we would try cable when they added the new boxes and all the channels and I feel better going back to DirecTV because I'm saving a lot of money and am happier with the TV channel choices!

Most individuals knew their stuff and communicated the benefits and special offers that would help me out. Easy to work with on more than one occasion as I tried to discover how their services worked.

My dealing with the representative was very easy. It initially took about 10 minutes for the transfer from AT&T to DirecTV to have the date changed, but once the connection was made (and the AT&T rep stayed online and waited for connection) everything was very easy and it took no time at all to get the correct day and time for the installation. It was a pleasure to deal with the representative.

She went over and above to serve me. I really appreciate her kindness and help. The problem was solve with gentleness.

DirecTV made the entire process from initial call to service at home easy and smooth... Just what we needed after the hustle of moving and the holidays approaching!

I will be very likely to refer DirecTV to my family and friends.

Your staff is very well trained and personable - and they speak good english in a day and age where many companies send calls overseas and a customer can't understand what he is being told. A pleasure working with you folks! I already know that after my service is installed I will be very satisfied. Thanks.

New connection. Loved the easy setup.

I just wanted to say my customer experience was truly easy and your people really took care of me and answered all my questions - made it easy for me to leave Dish Network. Thank you.

Since I got Direct everything is fine.

I like the great customer service and I would recommend friends to DirecTV.

I had ordered DirecTV (now AT&T) actually switched from U-Verse to DirecTV with the knowledge if I cancelled within 30 days, no cancellation fee. After 2 weeks of no TV due to rainy weather we all decided to go back to U-Verse (which was not bad, just we were out of contract and wasn't eligible for any promotions, bill was over $300). So we went to DirecTV, called AT&T and explained service was terrible and please switch us back. They came out within 2 days and set us back up under a new promo with a great price. All was well. One week later I called back to tell them I needed boxes sent to send back equipment--same number. I am told it is now 31 days and now have to pay $445 cancellation fee!!! Even though we did the change back a week or more ago!

My sales rep was very professional, very informative. She listen to what I wanted. She was polite and she really took care of my issue. She gave me plenty of options and I felt very comfortable dealing with her.

Nicalas ** connected my 2 TVs to Direct. He was great, nice, polite and didn't rush me in the least.

So far every question I have had been answered professionally and with sincerity.

I wish my landlord would have let me install. DirecTV is one of the few cable satellite providers that I prefer and will always turn to when I can.

Directv installation - Everything was fine.

DO NOT SIGN UP FOR DIRECTV!!! In the Fall of 2014 I saw an advertisement for DirecTV and their wireless cable services. After a 2 hour phone call, the salesman had assured me that the wireless service through DirecTV was the way to go in my house because of the way it was constructed. The technicians came and stayed all day making sure things were working properly. After a little over a year, one of my tvs stopped working. I called DirecTV and they sent a technician out. He was at my home less than 10 minutes when he said his only solution was to hang a wire out a window and string it across the room. This solution was unacceptable to me, it's not what DirecTV promised me and I have also been paying more for the wireless system.

Why all the channel I asked for is not working? It's a lot of them. I want to see my favorite channel that is investigation discovery and I can't get it.

When I opened an account with DirecTV they required a $200 deposit from me to secure payment of the account, as I am retired and disabled. At the time I closed the account, they refused to credit the $200 I gave them to my closing balance and insisted the $200 was theirs to keep regardless that all prior payments were timely. After much correspondence, they began sending derogatory information to the credit bureaus and have continued to affect my credit this way.

It was really smooth for second time. The first technician wasn't a good help at all, we canceled it. But second technician was really helpful and explain to me how to use it. Now we have more than enough program to watch!!!

I've enjoyed being able to stream live tv.

Everyone I have come into contact with regarding DirecTV has been extremely helpful, courteous. I have no problem dealing with them in the future if I can ever get satellite reception.

I had a wonderful experience setting up my account with your representative. They were very courteous and knowledgeable about products and services.

I had a very pleasant experience in making the transfer. The representative that assisted me with the transfer was very helpful and knowledgeable. The Technician that came to my home was very professional and respectful. He did his job promptly.

ALL of my experiences with everyone from Directv have been exceptional. I'm not in the process of switching over cell phone service from Sprint to AT&T because of it. I'm a very happy customer.

Pam was wonderful to talk to. She knew what to say and explained everything to me. Gave me her number and said I was able to call her when I needed anything. Awesome woman. We even spoke about God and our families.

While going through a divorce I contacted Directv over a bill. I paid the balance and stated do not I repeat do not let my soon to be ex-wife (I stated the name then but will keep that name out of this posting) any access to the account. Not even a few days later she had access to the account and start services up again. I didn't know of this matter until 1 year because the bill so so current on payment then bam... An almost $400 bill shows up my credit report because the only contact info was hers. Which was never Well I have the time line from Directv and was told it was Access Fraud. I had Ms J. in the Access Fraud Dept call and state it was fraud.

I would tell all my friends about DIRECTV how good they are at installing Internet and home phone.

I would recommend.

Caring.

We had a good experience with the thing.

Cannot fault. Very satisfied. Professional staff, very courteous and helpful.

I was pleasantly surprised how easy it was to reach a rep so quickly on the phone. They were friendly, kind and made me feel important!

Very easy experience and would recommend Directv.

We were told that we were getting connection. When the installer came, he had a different order. Everything was taken care of.

Completely satisfied at this point.

Everything went smoothly in very good time. Excellent service.

Every time I have contact with the Tech or phone rep they have been very explanatory with any questions I had. Everyone was very kind as well.

I am very unhappy with DirecTV. They quoted me a price of $50 and with taxes and extra fees I was expecting my bill to be around $60.00. My bill has been running around $120 a month roughly. They lied to me first off and secondly my bill is nowhere near $60. Complained for a couple months and said the best they could do is adjust my bill to $75. Very unhappy with DirecTV.

5 star rating explains it all.

I just want to say thanks to everyone at DirecTV. I was excited to switch over to you guys from Comcast until I learned that the new apartment building I moved into didn't support DirecTV. I will definitely be back when I have the option!

The AT&T rep was very nice and efficient however I was on the phone for an hour and he had to offer all kinds of insurance and other options. It went on forever. I am a patient person but I don't see how an impatient or busy person would tolerate the length of time on the phone. I cancelled my order because I wanted Uverse and it was not available in my area so I went with Time Warner.

I rate DirecTV a 9 so far. I just started my service with them and it has been an excellent experience. No complaints!!

Everyone at DirecTV I worked with were great, unfortunately they were unable to install a dish due to the location. When I called to cancel the order, everything was taken care of quickly and completely. No follow up phone calls needed to finish the job.

Everyone was really nice that I talk to on the phone.. And the men that came to the house was all very nice..

The service reps are very friendly and knowledgeable.

Great attitude and extremely helpful.

I was treated very nice as l called to cancel.

Had several questions regarding getting DirecTV. After my conversations I am very happy to say I will hookup this Thursday.

DIRECTV preformed a credit check that hit my credit report. They refuse to say why and who authorized it. This is a fraudulent attack on my credit.

I would not give any stars, but was forced to pick at least one. Do your research first before ordering DirecTV. Just had the service installed 3 weeks ago and first had a day of vacation to have a service tech come out to try to sync the TV's. The problem is when both TV's have the same channel on. They are off by 5-10 seconds. He told me that "this is the norm". Are you kidding me? This is driving me crazy and now we have to suck it up and live with it for another 101 weeks? He suggested to have the genies swapped out for HD receivers, then all TVs will be in sync.

I'm a home owner and needed a TV service. Check out other TV providers and check with my TX friends and they said DirecTV was the better one.

I like the service. Thanks.

Most wonderful people to deal with. Did everything for me.

Service representatives quoted me a fee, however I was billed for a higher fee.

Excellent customer service and problem resolved immediately.

I would recommend to a friend... The technician was very helpful.

I want to change over to DirecTV with a package deal that I can afford and less than what I am paying now. I was helped and looking forward to my service to be installed.

Great experience and I am recommending family and friends. Awesome channel lineup. Thank you DirecTV!

I bought a 4k TV at Sam's club about a year ago and there was a person from DirecTV that told me the only way you can get 4K signal is through Direct. No one else has it. So I bought the package and later was told "If you don't have a Samsung we have no way to get the 4k signal in your TV at this time." But they told me that they are working on it and when they have the box needed I will get it. I just talked to Direct and they have what is needed to give me 4K but it will cost me about $100. I was told my TV won't be upgraded till August 2016. But if I pay for the box they can do it now. Plus I must sign another 2 year agreement. I told them I will go without and when I find a company that has 4k I will no longer be with Direct or AT&T. I have been a customer of AT&T for about 20 years. So if anyone thinking of Direct because they have 4k you might want to check. Because in my eyes it's like a scam.

I spoke to a customer service agent over the phone reference an issue, who treated me with much courtesy and respect. Great customer service!

Excited to be starting service with such a friendly company!!

My installer was probably my least favorite part of dealing with DirecTV. He was here for two days installing the service and tracked mud through my house. He also forgot to put the metal piece that goes into the TV on one of my boxes so I will have to call him back to do that.

Questions were answered quickly.

The young man in the AT&T store was GREAT! His name is Phillip and he has been very helpful to us.

She was very good and knew her stuff!

Because landlord did not want cable cord in the gutter and person said that the only way it could be hook up. And said due to tree growing in spring and summer, and said he did not know what kind of reception we would get.

Very happy to be part of the family.

Awesome customer service!!!

The sales rep. was very kind and respectful, the type of person you would like to talk to with any company you call.

Leading up to the installation I have had to call a few times to ask questions or update my programming and each time the reps were helpful, nice, and resolved the issue quickly. I felt like they took the appropriate amount of time to resolve the matter I was calling about and weren't trying to rush to end the call. Overall excellent experience with the sales team.

DirecTV is the place to call now.

Set up service. Great experience! Very pleased with this company.

They were quick with the installation and process of obtaining the channels. I enjoy watching.

Excellent service on phone and visit. Our line of sight to the satellites prevented us from install but overall "A" for effort!

Some very nice like Jasmin and Carlene. But not with rest of them at all.

Personally just wanting DIRECTV, so far very satisfied with it.

I've had Directv before in the past. And Directv has really improve on the signal during bad weather. I know some people who have Directv and they are happy about it.

The best. Would recommend to anyone.

Very quick and easy and better equipment.

We are returning DIRECTV customers. In 2010 when we had the service it was great. We returned in 2014 to a dishonest company. From the beginning of the contract I had problems with DIRECTV doubling up on payments from my MasterCard using autopay, then being unable to return it. So I took the account off of autopay, even though this caused me to lose some of our promotional discounts. It took us months of calling, with an attempt to cancel services before they would refund our money in the form of a credit to the DIRECTV account. On November 11, 2015 we cancelled our services and after receiving the shipping boxes returned the DIRECTV boxes on 11/30/2015. On the night of December 4, 2015 I was checking our bank account and happened to notice a large sum of money missing. DIRECTV had taken an unauthorized payment directly from our debit account.

3 representatives. 2nd representative had my mom and I in tears.

All of the sales representatives I have worked with have been extremely helpful, patient and friendly. I would give them all a five-star rating. However, the reason I gave a one-star rating overall is due to the problems we have had with communication issues between DirecTV and AT&T. We initially scheduled with DirecTV and bundled three services through them. I was told that all services were scheduled for installation. However, on installation day no one showed up to the house and after speaking to a wonderful representative it was determined due to a communication error between the two companies there was an issue.

Easy, friendly installers.

Customer service was great!

DirecTV customer service representatives were very professional and experienced.

Customer services was very good.

Had a great experience.

I had DirectTV before but I truly can say that it turned 180 degrees for the best. The service is excellent and I was not expecting that great service! It was fast and all my question were answered. The rep made me feel that I was important.

I had a very good experience with customer representative when I had to cancel my installation of DirecTV. Due to circumstances beyond our control we were unable to keep our installation appointment and DirecTV was very understanding when we had to cancel.

So far everyone has been great. Everyone I've spoken to on the phone, the man who came to do installation. Everyone has been friendly, no stress and competent. I'm new to the service but so far I feel like I have made a good decision by switching to DIRECTV.

Jack was very helpful and insightful.

Very professional, polite, and helpful Sales Reps.

Customer service was great and thorough.

The experience was good. I just couldn't receive service due to no line of sight.

Service connection - Very easy process.

Where I am going to live there is no cell phone coverage. I don't have a phone (land line) yet, no internet connection, and there in only 1 radio station that sometimes comes in or not (this is up in the mountains). I needed some entertainment for the months it will take me to complete my home. Now I will be able to watch the news or some movies in the evenings. I currently have Comcast in my home across the state, but it is expensive and the channels are crappy. I only have the basic package. Hopefully, I will be able to get better channels from you guys. I am not a tech savvy guy. Some of this stuff goes over my head. I do not yet know if your company also can supply me with an internet connection or phone service. I will cross that bridge when I get to it.

Very professional installation... Very clear picture.

I had recently moved to a different neighborhood & not really sure what DirecTV was cable or dish until I received emails about it & found out it was dish a couple of days before it was to be installed. Finally, after I got a hold of the landlord, I was told that I could not have dish where I lived. I was disappointed, but I had to cancel the installation. That was the purpose of the call to DirecTV. They were very polite & efficient.

I signed up for DirecTV but for other reasons had to cancel it. I would like to sign up with DirecTV at some point in the future. It was a pleasant experience dealing with professional people who can provide really good service that lacks with any of the providers in today's date.

Sales Rep was very informative with all my questions. He helped me obtain the most discounts available. Very friendly and patient. My home was hooked up on schedule and DirecTV is working great.

Excellent representatives handled my situation both at AT&T & DirecTV.

I could not establish service because of homeowner association issues with ownership of the dish.

Friendly service and professional.

So far I am very pleased with my DIRECTV programs and services.

Customer service. Overall good exp.

Client of U-verse for many years, did the change to DirecTV... Same family!!!

Professional company representative.

We were having trouble viewing online. More information when we purchased would have been helpful.

The service rep Maria was great in handling the issue of establishing my service questions. She didn't try to sell me on all of the downside of changing my package but rather found a way to make it work.

Service Rep was very helpful and fully answered my questions on what equipment I needed. Thanks!

Clarissa was great. She handled everything, very professional.

From the first call with DirecTV to the installation process everything was great. Nice and friendly staff all the way around.

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Did the job of helping us.

First tech failed to show however they got another tech to come out within 2 days. Customer service was excellent!

Tell Afni to remove the collections from my credit report since I restored services with you. You hired Afni for collections. They lied and said they would remove the collections from my credit if I restored my services. Afni contacted me when I was in dispute with Directv's cancellation policy. I had just lost my job and tried to settle this as best I could without having a job. Afni asked me to file unemployment in order to pay for this and that "I sound like I could actually pay it all", whatever that means. If you don't believe me, have them pull the calls. The balance was $309 and they wanted me to pay $285. I couldn't do it without a job.

Had a very bad experience when doing business with Dish Network years back. Richard assured this would not happen with Direct. And won't be installed until Saturday. But Richard did a great job.

Great job on the way you guys handled everything.

I work for Liberty Mutual and know the value of service excellence. You rock!

Very good service.

The representative was professional, courteous and helpful.

My overall experience was great.

I know how the program works I am a business owner. Service tech should not of been penalized for having to stay extra time because somebody else made a mistake. I feel that he should be compensated for his extra time for having to keep me satisfied and address all my concerns.

Installer was knowledgeable and courteous.

Love DIRECTV. Excellent customer service.

It was good. The assistant put the memo of "coming after 1pm" to the installation team, and that's exactly what I wanted.

The ads they show and the responses from sales representatives are not accurate. Read the small print! The 72 hour rewind is only on certain shows and not very many at that. DISH allows you to record sooo much more! And wireless in not very wireless when you have to plug in the box. Make sure you pick the right package or you will be paying big bucks to upgrade your package (which I refuse to do). Feel free to call back several times to receive the correct info on what channels are on each package. (Hallmark Movies can be purchased for an extra $5.00 in the middle packages.) News to me after 3 months! The tech also cut my wiring that connected to the upstairs that was put in the house when it was built! If I could do over I would not have switched!!

Rescheduling an appointment. Everything was completed to my satisfaction.

Set up service. Was quoted for the select package $55 plus tax the first month because it was pro rated. Then bill would be $25 plus tax every month afterwards for the first 12 months. Paid $55 plus tax the first month. Now second month's bill has come out and guess what... $55 plus tax again. Call and complain and I'm told they don't pro rate the first month's bill. They won't give me any of my money back and the manager can't credit anything to my bill. So my suggestion go with someone else. Because I had $30 in my account to cover the bill coming out and they've now overdrafted my account so I have to pay the difference the overdraft fee.

Great job. Very explanatory and thorough.

They are real good.

Everyone I spoke with was an excellent help in getting us setup and installed. Service was great and very helpful in any and all my needs and questions. Very fast and reliable service thus far.

I bought the Internet + TV package from AT&T and DirecTV through Cyber Monday Promotion, I've quoted $60 but after couple of days I got separate email from AT&T and DirecTV quoting monthly estimated cost which was around $71. When I tried to reach them both AT&T and DirecTV were blaming each other not able to honor the quotation. I've spent many hours getting transferred from one dept. to other. Buying bundle with two companies who operate independently is a BIG mistake...!! My suggestions, don't buy bundle from AT&T DirecTV... they'll not be able to help with any billing issue.

I have been a customer of DirecTV since 2011 - I have moved 2 times in this time and have very little issues until now! Discontinued my service in November - received the box to return the equipment at the end of November - Contacted Customer Service to ask a few questions about returning the equipment, as well as what my final bill would be. Representative I spoke to was very helpful, however when I attempted to make a payment on the account, I was informed that my account had been sent to collections for non-payment and that they would be handling my account from this point. I contacted Constar Collection and made arrangements. Fast-Forward 1 week later... DirecTV Fraudulently and without authorization took $513.57 out of my bank account.

Jenny was awesome setting up our service. Sweet and nice. John our tech was so sweet in explaining everything and taking his time with me.

Everything was great.

I really appreciate the help from DirecTV. The customer service is amazing and you can really tell they care about you having the best experience.

Very good experience.

Love ❤ it. I would suggest Directv anytime.

I was very pleased with the representative who gave me all the information about signing up and pleased that when I changed my mind, it wasn't a big hassle.

The process was effortless and efficient.

Great experience with call center. Will tell you more after my system is installed.

Satisfactory outcome; rep was knowledgeable, friendly, and responsive.

Everything is great.

Carlos was awesome and made me feel valued.

Very easy to talk to and resolved problem.

If you ever plan on moving do not get Directv, costing me $100s extra. Customer service is bad. Talk to 2 people in 1 day and they tell you 2 different things. Lies and more lies. Yet again costing me well over $300 on this month's bill for a single standard tv. Spent many days on the phone and still don't get anywhere. Wondering if paying the cancellation fee would be better than paying this month's bill. Bottom line, do not get Directv unless you like spending tons of money and time out of your day on the phone.

Good signal. Good service. Good price. Thank you.

I've been getting harassed by DirecTv and their collection agency as they been trying to collect on a account that they claim I had at an address that I had not been living at for over a year. In 2012 I sent their collection dept a certified letter requesting a copy of the contract with my signature approving their service and they have failed to provide it to me saying that they don't require signatures to sign up with them. The next thing I was instructed to do by their collection agency (NCO Financial Systems Inc) was to file a police report for identity theft which I did and mailed them a certified copy.

There is a serious deficit in DirecTV customer service. A few weeks ago, I wrote up a list of channels that I wanted and called DirecTV to see about getting an upgrade to my programming plan that included all of them. I specifically included the Pac12 Network in that list, and was assured by one of their representatives that I would have all of the channels on my list immediately.

Ordered AT&T Internet & accepted bundle AT&T Internet & DirecTv. Installer disconnected my current provider, installed Dish, then told me Internet not available. Immediately canceled. Now AT&T & Directv will not remove dish & reconnect my old service as they found it. Because of lying sales rep, I lost day of work, hours on phone, have holes in my roof & will have to pay my old provider to reconnect. AT&T & DirecTV refuse to just put things as they found them and are charging me for service & connect fee! Scam!

My first contact with DirecTV was at the Forest Drive location. I found the staff not being as supportive of each other. However, my connection with the O'Neil Court location gave me a new perspective and outlook. My equipment has not been installed yet but I feel confident that if anything happens, I can expect the best service.

The customer service reps spent the time to listen to my concerns, answer all my questions and take care of any issues. The tech support helped me create and change the email address on my account. Great service.

Switching svc from Uverse to DT. Once I knew what I wanted from DT it was easy.

It was not an easy decision to change my TV provider as I knew I'd have to deal with installation time, learning a new system, etc. From start to finish my experience was PAINLESS! Thanks.

She was helpful with providing the necessary service that was previously expected.

We had no problem with calling in, setting up, getting info and having our satellite installed. Al was a wonderful tech and would recommend him to anyone as well as DirecTV, thus far.

DirecTV has great prices and are very professional. The customer service is very polite and easy to work with!

Thanks for making setup so easy. Sales rep was very helpful and hilarious.

Great customer service. It was great talking DTV rep. Everything got taking care of right away.

Sign up for service. Answered questions about billing.

Reschedule - Handled very promptly and thoroughly.

Good service. Service rep was pleasant and helpful.

We took quite a lot of time but are satisfied. We are an old couple trying to replace our cable provider as the result of a poor experience with them.

Installing gentleman was courteous and helpful explaining the use of the controller.

I ordered NFL Sunday ticket for the second half of the NFL season last week for $99. I ordered late last Sunday 11/22 and didn't watch it much that first day. Today, my first real day using it, I had dozen of dropouts, some several minutes long. It was a disaster performance-wise. I stream all sorts of things and this was the first time I've had a problem. Something was clearly wrong with their service. So I called them. I was on hold 18 minutes to begin with, then transferred to a 43 minute hold. (When the hold time started I thought there might be a technical solution, but after waiting so long I decided I did not want to waste any more time and wanted out.)

Glen in your customer service department was flawless in taking care of what we needed. Thank you very much! Made our day.

The person whom I spoke with was friendly and professional.