DIRECTV Reviews

I'm excited about being a DIRECTV customer. I'm happy so far.

Called to sign up and was lied to by the person whom was going to set up service. Got paperwork via email and seen it was not what she told me. Called customer service and validated she lied. Meanwhile a service tech is stuck on a dirt road in which I told the lady whom lied to me to not allow them to come down that road. I suggest since they have merge with AT&T to clarify and watch what you sign and don't believe what they say!

Good customer service.

Adding a TV to my service - Great customer service.

This couldn't have gone better from the initial signup to the install. Now I have the best TV service I've ever had.

I was having an HOA issue regarding my dish being installed. I had to reschedule right before the techs arrived. I felt awful. DIRECTV rescheduled my appointment with no problem and no fee. I really appreciated that.

This is our first time with DirecTV/AT&T service. We were referred by my sister who recently signed up and is enjoying the service and saving money. The sales rep did a great job of explaining the current promotion. We were able to set an appointment for installation very quickly at a convenient time for us. The installers were on time and did a great job of explaining everything to us. I did place a call to customer service before the install to upgrade the service to a different package. That process was simple and we now have the package we need thanks to customer service rep Stephen. All in all the entire team performed extremely well and we look forward to a long time with DirecTV/AT&T.

The tech was awesome, skilled and professional.

Over seven years ago, I started using DirecTV. Often my bill would go up for no reason. I would have to go back to the basic service for a few cycles till it got straightened out and then add premium channels again. I never ordered a movie by phone. These billing discrepancies got worse and worse till I finally cancelled my service and got hit with a early termination fee. These companies don't realize a contract works two ways. They provide a service for an agreed to amount. THEY are the ones who broke the contract. I discovered they had over billed me for $700 over a period of years for services I didn't receive. An agent with their company spent two hours on the phone with me to make this determination. Then her supervisor told me I couldn't recoup my loss because "You didn't report it in time". Well, I just found out! So I cancel my service.

Very hard to speak to a live person.

I would recommend a friend if every employee was as courteous and helpful as Diana was.

Pleased with the people and product selected.

Hardly any hold time. Answered all questions.

All was done to help me find the most reasonably priced options for TV, home phone and internet. Representative was very helpful and knowledgeable. Saved us money with an excellent plan for 2 years. Very much appreciated.

Changing phone, adding tv, keeping internet. The beginning was bad, the last experience to finalize this was great.

Excellent customer care. When I call it know I will be taken into great consideration with any questions I may have.

From the start, DirecTV has been most excellent in their customer service.

Used to be the best. Used to be perfect. Now, when AT&T have it, DIRECTV turned into garbage. I have to reset it every other day, otherwise I don't have picture or sound, or both. Forget about set up DVR to record show. You'll get the bunch of pixels. Customer Service is friendly and ready to help. Unfortunately they don't speak English. But they always ask you about the weather in your area. As soon as my contract is over, I'm done with AT&T... or sorry... DIRECTV, which is very sad, because I just remember the channel's number.

Service Install on 5/10. Tech was friendly, knowledgeable and quick with installation.

Installation - Keen what they were doing.

Tech did a great job with routing of cables. Took pride in his work and communicated well on what he was going to do.

DirecTV is awesome.

2 year price lock is fantastic! Can't wait for Sunday Ticket!

Both agents I talked to took their time to explain everything to me and took the time with me and overall just were great.

DirecTV verbally told me I was on a month to month contract after I took my account off of hold and I specifically asked them this. Apparently they lied to me and when they came out to hook up my TV's they secretly changed me to a contract. When I called to cancel I found out about this and it was very painful. Cost me $140. On the phone for well over an hour. None of their supposed customer service people would help me. Lying and Cheating. Nice way to do business DirecTV. Do not use DirecTV if you ask me!!!

I have always been very happy with DirecTV. Great customer service with all my questions answered in 1 call.

There were no issues in switching to DirecTV and the reception is great.

All went well with the ordering and the installation of our DirecTV.

Excellent & courteous customer service. Generous with promotions. I watch very little t.v. U-verse was not available in my area. I will definitely consider DirecTV when I move to another area.

Have been with AT&T MANY YEARS. AT&T has been in existence for decades. They care, are fair, and stand behind their business and products. I've had several different phones and so has my family. The quality of their products is excellent. If you don't understand (mostly cause you're older) they take the time and are very respectful.

I have not received installation as of yet, but customer service was great as for now.

I had to make a decision whether I wanted DirecTV or Dish. I was pleased with the associate's answers to my questions and was able to make an informed decision. I am just hopeful that DirecTV will end up being the wise choice.

Very good service.

Everything is good and everything works good.

The customer service person was great, answered my question fully, and it didn't take long to get through to them.

Love the price I got plus I bundle all in one bill. It's great.

Service reps were efficient and friendly when setting install date. Problem arose and they were able to take care of in friendly manner and offered compensation when it was determined that bundle service was not available for my area.

This installation technician was the best I have ever worked with. His attention to detail, courtesy and thorough follow through was excellent.

I was happy with the experience other than a few minor issues and I already recommended to my neighbor both had issue with Time Warner.

Though my service wasn't installed as planned the steps to do so next week were taken. Hoping it all goes as planned.

I was with DirecTV for over 8 years and never had a late payment. I signed up for their pro plan which gives free repair service for $8.00 a month. The second time I used it for repair problems and an upgrade which they said I qualified for with no charge. Long story short they charged me over $130.00 for an upgrade and a new satellite dish. They also charged me $10.00 per month extra for the upgrade. I refused to pay and they discontinued my service. I am in a remote area and the TV services are limited to Hughes and Dish. Hughes has horrible reviews but will look into Dish. Otherwise will do without.

Return customer. Very helpful and great people.

Rep was able to reschedule my appointment after the system changed it without notifying me.

We tried hard to get the signal but it was unsuccessful. The signal was in a poor spot. Thank You.

Overall I am very pleased with all communication I have had with Directv. I have had conversations with two of their employees and could not be more pleased. Courteous and well informed while answering my questions and going out of their way to be as helpful as possible. No pressure involved to upgrade me beyond my interest. Price was a big factor and the salesperson was not pushy. I am telling all my friends to consider switching to Directv while the gettin is good! The customer service girl was so helpful while answering my questions. Don't remember her name but was out of the Tucson, AZ office. This has been my best experience dealing with cable/dish/phone internet service.

I had DirecTV for 3 years then I switch to TWC. After the first couple of days I realize I make a big mistake. For financial reasons I couldn't switch back. After 6 long painful months of having TWC I was finally financially stable to switch back.

Save me more than $75 a month. This is very helpful for a senior citizen on a budget.

It turned out that the install could not be done due to restrictions in place by the apartment complex and the positioning of my apartment bldg. Turned out to not be a clear line of sight for the dish. The installer showed me that without a doubt there just was no way for him to properly install the service. As a retired service technician I was able to see and understand what he was saying was true. Everyone involved was great. I will just stay with U-Verse. Just the breaks of the situation.

Landers was THE EPITOME OF GREAT SERVICE REP we've ever encountered.

The techs were efficient and arrived early and went about their business.

The customer service I received from each one of the DirecTV personnel has been outstanding. Your communication via text and phone was timely and professional, their parents is professional, and their demeanor are friendly and professional.

Helpful, professional and timely service.

We were quite intrigued by the fact that we could get a great service and save money when comparing with our current service. Unfortunately, we did not realize that to get this service, we would need to have a dish installed on our roof.

Everyone did a great job. I am very happy with the service.

Had a good experience with the sales team.

Very efficient workers. Know their jobs.

New service - Good sales experience.

A great experience and look forward to my service with DirecTV.

The overall experience was good and in a timely fashion.

I have nothing to say now because everything works really great.

My bundle with U-Verse had expired and my monthly premium was going up $50. I call to see about lowering my cost or I was switching to Time Warner. She spent a lot of time explaining the benefits of DirecTV and convinced me to switch. I hope she was honest with me and didn't oversell the service.

Rep was a pleasure to deal with and completely took care of my problem.

Internet service not provided as advertised.

I can't say enough. We are happy with sales and very happy with the installation (Ryan).

Your installation tech was very good and very knowledgeable. He did a great job. I would recommend your service to anyone. Thank you again for a great job.

I was a XFINITY customer for 10 yrs but they were not available to where I located. I got DirecTV and immediately noticed how "unclear" menu is - many advertising channels dispersed in between regular channels. DVR disconnects from internet sporadically. Remote has minimal options. Just a poor design all around.

I have been a DirecTV customer for 15 years and have loved their service and excellent customer service. Since AT&T purchased DirecTV, the customer service is now outsourced to an Asian country, making difficult to quickly get problems resolved. I never had a statement problem before AT&T ownership. Now, every month, my statement has been incorrect with additional charges! I always use to be able to contact customer service within minutes. Now, it can take 20 minutes on hold to reach customer service, and the Asian CS people are difficult to understand and seem to have a difficult time resolving issues! So far, today, I have wasted 40 minutes trying to resolve an unauthorized charge and I am still waiting to talk to a supervisor. Sadly, AT&T is ruining DirecTV, like they have with anything that AT&T gets involved with!

Very unhappy with Dish service. DirecTV was polite, generous and very very prompt.

I inadvertently gave the wrong address for my service. I wanted to install DirecTV at my summer home. When I read the service description, it showed my home address. I called and the problem was resolved quickly and easily with no inconvenience to me.

It was a great experience from the beginning call with the sales department all the way through with the representative coming to our home to install all needed equipment. Thank you.

So far I'm very happy. I was with Bright House for over twenty years and the price kept going up for little change in services. The last 12 years I had to exchange one of the boxes 14 times.

Happy with the service.

Tech was very helpful.

Very helpful and professional support.

So far, so good. I have been suffering with Mediacom Cable for about 23 years and pulling the plug wasn't easy. I hope it all works out OK.

Have found the people working for you are knowledgeable on what they are required to do. Even the man (Bruce) that installed DirecTV was very good.

Knowledgeable and was able to answer all my questions.

Laura was very professional and help me right away resolve my issue. I was ready to cancel my order and she make things great and I can't my order because of her.

Directv is number 1 for a reason. They are the easiest and most friendly staff to work with.

Time when installation people would arrive, I got an accurate answer.

Everything was done properly.

So far we rate reception very good. Very little to none loading/buffering when accessing Netflix or Prime or Hulu.

While the initial phone conversation with sales seemed to go very well, the installer arrived with the wrong equipment. I specifically ordered wireless equipment and installer arrived with wired equipment. It took two more phone calls to get the order right and the 2nd installer did a terrific job. Four TVs and the satellite equipment on my roof in less than 3 hours. If I didn't have the sales confusion I would have rated this 5 stars. I definitely would rate the installers work 5 stars.

The technician that did my install was awesome. He was very knowledgeable and professional.

DirecTV took $413 dollars from my checking account because I had to cancel early and without my consent or knowledge causing a deficit in my account and they did this without my debit card #. As a disabled person living on a small budget this has been very difficult for me. DirecTV is one the most dishonest comp. I have ever had. The misfortune of dealing with and the service was crap. Every time it rained the service would go out and we get a lot of rain where I live. Stay away from this dishonest company run by con artist.

Technician was courteous, effective and efficient.

The cable installer couldn't install my DirecTV because he couldn't get into the cable box. I had to reschedule.

Customer service man was very helpful.

I'm very happy with the help for the customer service.

The technician was very great. Brandon ** was very helpful and polite. Loved having him hook my cable up.

I had placed an order for DIRECTV and told my son-in-law had referred me and gave his name and account number. I had to cancel the order because I thought I was not getting the quoted price for 24 months. I then went and called Star Direct who I was told could correct the error. I thought everything was ok and set up an appointment to install. When I checked about the referral rewards I was told there was no record of it being recorded. That due to the fact Star direct did the order I wasn't eligible. Frustrating!!!

Since December 2015 we have been having trouble with DirecTV overcharging us for cable. They always charged in advance. When we decided to terminate their service they said they charged one month behind. When I received the last bill from DirecTV, I called them to confirm that that was the last bill and spoke to Dandrea and her response was yes. We went through the bill and she explained it thoroughly to us and that we have a balance of zero after we paid $153.16 which we paid it off in full and the confirmation # is **. We have told them that we have a different company but still they told us a lie about the bill. Since we have CenturyLink, DirecTV sent a bill to CenturyLink from 30th of March to April, which we did not have services with them, and she did not explain that to us.

Great customer service, easy to understand, very nice installation man was great.

I would recommend that Michael be set up on a lot of jobs. He was very courteous and professional. He did the job in a timely manner. His helper was a good.

I have had the easiest and best time dealing with this company. They never throw me for a loop or make me call another number. They are always willing to work with you no matter what you want compared to the price you are willing or able to pay. Shoot! When I was setting everything up the guy I was speaking to, Brian I think was his name, was the absolute best! He sang me hold music and worked with the channels I wanted and without even knowing my budget, made my price so beautiful I just took it!

After being with DirecTV since 1999 and keeping the same package that we started with over the years it has steadily gone up in price. There have been times that I have called and expressed that the price is too much for what I am receiving then after I tell them that I can't afford any longer they give me 12-month discounts sometimes. Constant battle with them doing something different than promised. The last straw was today when my same package went up $45.00 making it 107.28 a month for same package that I was paying $65.01.

How efficient and quickly installation was completed.

Great customer service.

Our technician was very helpful and accommodating.

Although it was pretty inconvenient to have a second tech come to our house after the first one said we wouldn't be able to get signal at our house. The second technician and the customer service rep who helped us rectify this mistake were absolutely great hence the five stars.

Rep was very helpful and made sure I was satisfied with his answers.

Am very very happy. Can't say anything bad. I love it.

Cancel contract. Everything worked out well.

The Sales Rep was great in putting a great package together.

I'm glad to be part of the DIRECTV family.

Sales people and customer service was very friendly and knowledgeable. Also very helpful.

The first premium TV service I had was DirecTV many years ago. I loved the service but when I needed internet, DirecTV did not have it, and still doesn't, at my location. So I went with Verizon, first with DSL and Later FiOS. I am now changing back to DirecTV but keeping Frontier Communication FIOS internet. DirecTV is working with me to coordinate the dates to accomplish this switch over.

I was happy with my experience with DIRECTV. The representative was very kind and was able to quickly help me change my appointment date and time.

Service representative did an excellent job.

Excellent reception, price, picture quality and channel choice. On the other hand they could possible have the worst receiver I've ever seen going to original cable many years ago. Lose total control of receiver, cannot change channels, read guide or access any numbered key. It sometimes takes 50 inputs to get to channel 3. Very frustrating, tried all search fixes along with DTV help. The receiver is an Extreme weak link. Beware.

Customer service was great!! They went above and beyond to fix my problem!!

My fiance and I were previous Comcast customers and after high bills no one could justify, very poor customer service, inadequately trained customer support technicians we looked into DIRECTV. Subscribing was simple, from the kind sales person explaining various packages to the installation tech who was fast, explained everything and beyond professional we couldn't be happier with making the switch. We are now your biggest recruiters and are working on friends family and even our landlord coming over, seeing the HD quality, the user friendly remote and features at a fraction of the cost of FIOS or Comcast...

The customer service man was courteous, friendly, responsive & knowledgeable customer service.

My HD channels are not working correctly. I have to use regular channels for the channel to work. It says the satellite is working right but then again nothing is blocking it or anything so I'm just wondering why it's not working right.

No problem. I needed to cancel an order.

Simple, fast and satisfying.

Moving into new apartment who uses DirecTV as their provider. Direct requires a two-year contract but my lease is only one year. Not a realistic term. I was told by DirecTV agent there was no other option so I signed with Dish TV using a tripod on my patio for the Dish... Too bad they have no flexibility for term of service.

I had to cancel my order and the customer service rep was wonderful.

Very helpful and able to answer all questions.

Placed on hold for long periods with DirecTV reps. Just the opposite with AT&T customer service.

Satisfied with discussion and results. Thank you.

Our installer did a great job. Communication has been good. So far so good.

I would recommend.

Technician was excellent and took such care that I was comfortable with my remote before he left!

I became a Directv new customer. Started my services back in January. Never in my life have I been disappointed as much as I am with DirecTV service team. First and foremost when I signed up with the bundle, the service rep promised so many other features that we never received. I didn't make a big deal about it because I didn't need those services anyways. On Wednesday I called to cancel the premium channels and the representative told me that I would be able to keep the premium channels for 6 months and my monthly bill will be lowered by roughly $20 dollars a month. I said "Great!!".

This is my first time using satellite. My experience has been great so far and I am looking forward to a great experience with DirecTV.

Excellent customer service from Wes at Directv! Thanks for being professional, helpful, and making me smile!

It was very good. The sales representatives were very helpful and met all my needs. They took their time and didn't rush. They were very neat and efficient. I asked very few questions cause they explained everything in a very good manner. For my overall experience with the DIRECTV crew and its services I am very pleased. I will refer the services to other people to get my Gift cards also. Thank you so very much.

Had to cancel because landlord didn't approve. Got my refund right away and the experience was great.

We had a installation appt. today, Friday 5/6 from 12-4. Received an email at 2:02 stating the installer was still scheduled to arrive during the original appt time. No other communication! Finally at 5:30 I called DirecTV. Was told that the installer would not be able to accomplish my installation today. The best they can do is offer me an appt this coming Tues. Four days from now! So, we are without TV and they will not reschedule any appts so that we can get our equipment installed prior to someone who scheduled their appt AFTER we did.

DIRECTV was easy but AT&T was very difficult.

Everyone with the DirecTV family sales service and installation guide was pretty great with me. I was very pleased with my installation help and service.

Signing up. All went very well.

I would recommend to friend.

Representatives were very good. Hold time was terrible.

Derick was very professional & helpful. He was very patient with me as he explained how to use the Genie, etc.

I looked over the packages and wanted the Xtra and was able to switch before tech came out.

My first experience calling for information about DIRECTV was a positive experience. Questions were answered. Service member was very knowledgeable of program elements. Because he provided answers to my questions I won't have to call back. I am confident that if I need help in the future the Service Center will be able to answer my questions.

When I called in to start the process for getting service one of the reps there told me that my connection date would be on the 4th of May. I received and email from your company for confirmation and the date there was for the 10th. I of course was baffled. I called and spoke with a lady about it and she apologized and helped settle the problem. The date is still the same but I am very glad that I received the rep. that I did.

My rep was fantastic.

All I wanted to know is if my install had been put off due to rain. It rained that morning. I got my answer. End of story.

The service representative was friendly and helpful.

Completely would recommend to a friend. John was an incredible employee. I would highly recommend DirecTV to all my friends.

I'm satisfied. The salesman did not include Internet, as we discussed. But other than that, every other encounter was handled well.

I had an issue that DirecTV took care of right away and made sure that I was satisfied. Thank you DirecTV!

Because of the fabulous customer service I received from Angela in Miami. She was friendly and knowledgeable. She answered my questions and resolved my issue in a very professional manner. I don't have Directv services yet. It is being installed tomorrow.

Wrong price for new cable services. Jay your customer services representative was amazing and work with me until my problem was resolved and I was satisfied with the solution.

We waited for a week to get them to install the dish and was told the installation would be free so the installer gets to the house and says he can't find a signal which is not true because all of our neighbors have it and he also told us it would be 180 dollars to install it. After talking to managers the installer called his supervisor and put him on speaker phone. The supervisor did not know he was on speakerphone. He proceeded to say that we already got a discount and if we did not like it we could (and to make this family friendly) ** OFF. So needless to say we are very upset.

Marlin explained all the problems I was having and corrected them.

I have had a good experience with everyone whom I have encountered so far. The installation is neat. The equipment has met my expectations.