DIRECTV Reviews

Very professional --- Had good working knowledge as to how everything interacted and had everything working and in order before leaving. We appreciated the time he took to explain the remote and walk us through the various functions.

Jessica handled things perfectly. Reminded me of how correct I was in making the decision to ditch cable in the late 90s and switch to DTV. Wonderful experience and I'm a very happy customer.

The tech was very nice but got the job done. Explained what he was doing and why...

Can't get signal.

Israel was great. Friendly, knowledgeable, professional and prompt. Answered all questions I had, got me set up with a convenient appointment time very quickly. Refreshing to be able to talk to a LIVE customer service rep that is U.S. based. And I was only on hold for less than a minute.

As I said everything was great except for being charged the start up fee. Mike the guy who did the installation was great & explained everything to me. He got here on time & was a very nice upbeat guy. The follow up caller was also very nice & I am so happy to be back with DirecTV.

On the whole, the Sales Team, Bundle Team, Customer Service Team of DirecTV are professional, problem solving and most of all English speaking (clearly). I am hoping my continued communications with DirecTV will prove to be as easy and positive.

I am a very pleased customer.

Rating installer - He was prompt... very much a gentleman... got the job done quickly and professionally.

So far I am very satisfied with service from DirecTV.

The employees sound excited and happy to be helping and they are, in fact, extremely helpful and knowledgeable. The process was simple and by the end of the call, it actually felt like I had been speaking to an old friend.

Very hard getting anyone to answer the phone.

Called to extend our install date. Very accommodating.

The person I talked with was knowledgeable and took care of my questions.

Charged us a $240 cancellation fee even though we stayed with DirecTV. We cancelled our account and went with AT&T/DirecTV. When I called I was told the $240 disconnect charge would be waived if we kept DirecTV at the same address. We did and provided proof. Jamie ID # ** then said the opposite. Now she could not waive the fee & stated I needed to fill out a form. Before she told me where to find the form she transferred me. I then talked to Justin ID # ** who said he was the manager and he was extremely rude and said he could waive the disconnect fee but was not going to. He was childish and defiant and could not explain why. I told him I had been on the phone for almost an hour and told over & over the fee would be waived. The WORST customer service I have ever experienced. I will be contacting the head office at DirecTV. This customer service location was in Philippines.

Sales person was very friendly and knowledgeable. With only a few questions she was able to put together the package that was right for me.

She gave me some wrong information and she could not bring up my daughter's account number for referral purposes. I had to call her and get it from her.

Installation question - Very helpful lady on the phone.

From sales to setting up my install all went smooth.

Changing appointment for installation - Very pleasant and helpful.

I called to see what deals DirecTV had versus my local cable provider and Dish Network. Direct seemed to out beat the competitors but in the end they did not. I called on 11/4/15 and the lady said they "normally" can get a tech out to set me up within 24-48 hours so I proceeded with the call. The lady explained everything and got me a package deal of $59.99. When we got to the end of the call she told me that since I didn't want to do the automatic withdraw then my monthly price was $69.99. I said that she should have quoted me with the higher price first so I fought for the $59.99 price.

Directv was very helpful from customer service to the assistance of the technician. They helped me to easily reschedule my installation time. I was informed of the time frame my technician was coming and the technician was very courteous and helpful in setting up the equipment. I would definitely recommend their services to a friend or family member.

My recent experience with DirecTV left me with a good feeling of which I expect will be carried forward in years to come. Thanks to the representative that supported me and helped resolve my issue and questions.

My experience on this department is totally uncalled for. If the company can debit my account as quickly as pushing the button after approval from the customer, then the company should be able to credit it back to the same account the same way. But that did not happen and the response I got from the information from your customer service rep said that it would take 5 to 10 business days.

Your telephone people are great! Keep up the good work!

The representative was patient, nice and very helpful.

Everyone did a great job at helping me.

Somehow I was signed up for NFL Sunday Ticket which I never would have paid for because I do not watch NFL. Once you do not cancel it within their time frame you are locked into it. I called once and asked for it to be cancelled and they would not do it. Have not been told I cannot cancel it until December 21 (after this full year has been paid). I get calls from their reps all the time to give me "free" services which all will automatically charge after a certain time. I am EXTREMELY dissatisfied with DIRECTV. They obviously use this approach to catch people off guard and do not seem to be truly interested in customer satisfaction but how they can make as much money as possible. Will switch to DISH soon.

New sale and installation. One word -- done!

When I called to inquire about the cost of their services to compare against Cox, the salesperson wouldn't disclose their package costs until I agreed to allow them to run a credit check!! I never heard of such a thing. After ten minutes of up and back with the "hard sell" I had to hang up on the person. I was just livid over this so after an hour called back and got another salesperson on the phone. I told him what happened and he did give me the price of their packages. The first year would be less expensive but the second year (24 mo contract) would have been a wash. Nonetheless, I went ahead and schedule installation for a week in advance. I had to change my schedule around to be available. They did send a lot of emails confirming installation and when the day came the installation guy was an hour late. Then after walking the grounds said, "I don't have the tools or equipment to do your installation today". He said maybe one day next week!

We've had DirecTV satellite service for over a year. If a drop of rain is within a few miles, the signal is lost. This happens so frequently. It's not funny. The program selection seems huge except when you take a closer look there's many programs on multiple channels. So many selections with so few worthy of watching. Very poor programming.

The appointment to install my service was never met.

I am glad I moved to Directv. I get the best of both worlds.

Had to cancel installation date. Everyone's very helpful and understood the problem.

The sales person was from AT&T and was selling U-verse internet and TV. Never once was a satellite dish mentioned. Only that AT&T had great quality signal due to a big investment in new fiber optic lines. When the installer arrived he said he was putting up a satellite dish. We do not want a dish. We wanted U-verse TV as we had this at a previous address and loved it. Cancelled our order.

The Genie receivers from DirecTV are slow to respond to on-off and channel changes and gets worse with time. Very annoying - the problem is magnified with the Genie mini which may take 1-2 minutes after turning on to connect to the system. After going through lots of settings with a technician that didn't resolve the problem, I was informed that it was a software problem that they have been aware of for some time. So, why don't they hire some competent programmers and get it fixed?!!

Great customer service.

Very good professional service. Man showed his badge. Very fast set up.

Ive had DirecTV and it is nothing but problems... Everything to overcharge on bills to messing things up. I would never recommend DirecTV to anyone!!!

Since the install of Directv in my home we have had problems. Case management closed my case and nobody calling to see if anything has been resolved is not ok. Then they are telling me they tried to call. Not true, no missed calls, no voice mail. Spent hours with Allison in retention tonight only for her to transfer me to a number saying my call couldn't be completed and to call back. Case management never called me throughout the whole time. I contacted them every time.

The basis for my good experience with the two reps I spoke with was they both were helpful, knowledgeable and courteous.

Very good service! Adam, the technician, did a very good job installing everything. He was very helpful.

Am 78 years old and have been a loyal customer of DirecTV for over 10 years. I tried to talk to customer service yesterday. I used a number meant for your established customers. I was on hold for over 20 minutes. I hung up (having never talked to anyone) and then proceeded to called the number on a flyer I had received for new customers and guess what??? I got a customer service representative IMMEDIATELY! I was calling to find out why I get fliers every week offering fantastic deals... if I was a new customer. I wanted to know if I could also get one of these deals since I am such a longtime customer. The representative first told me I was on hold because it was Friday. What... Really??? That of course does not address why the new customer line was immediately picked up... on Friday!

Was scheduled noon to 5 and was about to be late back to the house. Called to make sure I hadn't missed the service guy.

Very happy with my service.

I watch a lot of TV now because I no longer work and DirecTV should fit my needs nicely. The price seems very competitive.

I am very pleased with your services. From the handling of my account to the installation process everything was very good.

We just moved here from Ohio, and needed TV and internet services.

Pleased with my experience with the Charlotte NC call and service so far.

I had been a long-term customer, had to move and am just now restoring service (no fault of DirecTV), I am once again very pleased with the service and all of the contacts with the varying representatives and installers and service reps, I would highly recommend DirecTV and have for years.

If I could give them no stars I would! They tricked me into a 2-year contract when they advertise for a year. Also, their customer service is horrendous! I had absolutely nothing but problems. To make matters worse, when I finally did cancel my account, early payment plans were set up to pay everything off since I couldn't do it all in one shot. But they went ahead and took the money out of my bank account making it -$207, and when I called they said there was nothing they could do. In other words, STAY VERY FAR AWAY FROM THIS COMPANY. They are liars and don't care about the customer, just their money!!!

I cannot express how frustrating it is to have DirecTV. When it works it is sporadic. The sales pitch is a good one but they do not deliver on the what they sell. Inconsistent service and very poor customer. I cannot wait until my contract ends. Until then I will let everyone I know how bad DirecTV is and there are such better alternatives out there. I never realized how much I missed Comcast. They at least provided an consistent service.

Sales Representative professional and courteous. Equipment Installer was on time, professional, neat with the installation. This is all I have and want to say.

Great installation. Professional, efficient, knowledgeable.

There were some challenging issues which the tech resolved. The Tech did a great job. Very happy with their knowledge.

Great so far.

Picture was not too satisfactory. Rep helped me to tune the picture using the tv remote.

Great service and love the product.

I contacted DirecTV and spoke with a representative who seemed pleasant. However, she advised me completely incorrectly about the amount of the service and offered me a price I would later come to find out was not the right amount. This is of course after my credit was run. I received an email with an estimated bill which showed a number of 12 month credits which she informed me there were none. I called back and spoke with a supervisor who informed me that there is nothing they can do even though the representative lied to me. I was then forced to cancel my services with no other option to resolve the matter. I also requested that the recording of my conversation be reviewed and was again informed by the supervisor that even if they do review it, it would not change the outcome of my future bill.

I love DIRECTV.

Good experience so far. Had a good experience!

Installation of new service--which DID NOT happen. A second attempt at installation is scheduled for tomorrow. We will see if it happens this time.

My overall experience was pleasant. The representative was very professional and knowledgeable.

I like you guys and I want to stay with you and you doing a really good job and I want to thank you.

Most recent representative was great and very helpful.

The technician was excellent and the whole experience was much better than cable.

I called to add another box to my service but could not get a hold of a human. I was on hold for 10 minutes AFTER spending 5 minutes navigating through their crappy automated phone messaging system. I HATE companies that are SO BIG and SO impersonal! It's a rude and inconsiderate gesture for people paying hundreds of dollars a year for their services.

I would recommend DIRECTV to anyone because they will do whatever to make your experience a success.

I enjoyed the great service and willingness to help.

I will try to be accurate and fair with my comments. Directv knocked on my mother's door soliciting her business. After several months of service, she has not become familiar with the options and controls of the remote and DVR. Directv is CHARGING HER $300 early cancellation fee! I have called customer service about this issue with no resolve. So... buyer beware of DIRECTV and their sales people. Don't open the door. By the way, my mother will be 76 next week and like most has a limited income. Shame on Directv!

Biggest scam ever! Not only was I forced into a 12 month agreement to move into a new home. I was also told I am already paying the price for the Genie receiver and I could get them at no cost. Of course I'm not that naive so I asked if there is any hidden fees or contracts. If then I would be obligated to a 24 month contract. Is there any perk to being a CUSTOMER let alone a LOYAL CUSTOMER? I am completely dissatisfied with the customer service of this company and will be shopping around for the end of my forced 12 month agreement (with old equipment).

The ONLY reason I have DIRECTV is because of NFL Ticket so I can watch my Chicago Bears while living in Atlanta. The service is terrible! Even slight rains cause my signal to go out. I recently had an outage after days of rain. I called DIRECTV and was told the first appointment for repair would be in 4 days and I would have to pay for the service call! I am recovering from surgery and told the rep that I am home-bound and begged for a sooner appointment. No consideration at all was given. 4 days to wait for a service call is simply unacceptable. If you call for new service, a rep can come out in 24 hours. If you call for service you're already paying for, the wait is 4 days. DIRECTV is absolutely terrible. I lose my signal all the time and the customer service reps are always rude and completely unwilling to step outside the box and provide assistance.

I had a tech who visited my home because the wireless receiver would lose connection after 10-15 minutes of being on. The tech change the location of wireless receiver to another TV and place the wired receiver at the location of the original problem. When I came home instead of feeding the cable through the drop ceiling tile, he ran the wire over the carpet and drilled 2 holes through closet doors. Ultimate laziness install.

In the past, the service and quality has been great.

I've been a customer for DirecTV since April 2015 and although my chosen package has not changed, I find myself calling DirecTV customer service EVERY SINGLE MONTH to dispute charges that somehow mistakenly make their way onto my monthly bill. Last month I was offered 3 months of "complimentary" STARZ movie channel for the inconveniences of last months bill confusions. This month they are charging a $13.52 fee to my bill for "Choosing" STARZ movie channel. I called to dispute that charge and after speaking to a supervisor, she tells me there is nothing that can be done. I have never experienced such bold carelessness from a business, not to mention deceitfulness. Don't let yourself get the sweet talk by DirecTV. This company is a messy corrupt deceitful monster.

Awesome customer service.

Love my customer service.

I would tell everybody I know. I haven't even been installed yet and already been telling friends.

DIRECTV left me with confidence that when I have service with them, they will always clarify any issues I may have in an expedient and supportive manner. It is a strong way to build trust in a company.

Our technician, Abraham, was incredible and did a fantastic job!

My experience was wonderful.

Happy with customer service.

Good service and lots more HD channels for less money than my prior provider.

Great so far!!! Thank for all of your efforts in customer service!!!

When I called DirecTV to sign up for internet and cable services, I was pleased with the level of professional and friendly service I received from customer support. I would recommend DirecTV to friends and family. Nice job and thank you!

Very good job by DirecTV.

My bill just increased by $30.00 this month, although I was assured when I first signed up this would not happen. I was told I would be able to receive credits. However one looks at this, I have ended up paying so much more than I was originally told I would. After spending one hour on the phone today and finally speaking with the retention department, I was told there was nothing he could do and to call next month!! This is not acceptable. Paying $1200.00 dollars a year to watch only five channels in the Extra package is ridiculous. I would have never agreed to sign up. This is not good customer service or good business practice or customer retention to gouge customers when you tie them to a contract. This company lies and cheats to get you into a contract. STAY AWAY FROM THEM. WORST COMPANY TO DO BUSINESS WITH.

Changing from cable to Directv. All agents were extremely helpful and courteous.

Very courteous representatives, but sometimes difficult to understand since some did not have English as their first language.

Having it installed along with Internet for the first time, great results with my representative.

My mother (Lavaughn **) provided the credit, my brother (Kallen **) is the customer, and I (Kristi **) made the price comparisons and several merged calls with DTV & my family members. This all went relatively smoothly.

I signed up for Directv and was tricked into a 24 month Contract with only a 12 month Price Guarantee, So basically i'm stuck for 12 more months and they can charge me whatever they like and I can do nothing about it other than pay or not pay and let it ruin my credit. Buyer Beware prices almost double for same service after 12 months.

I've been a customer for a while and I totally enjoy my satellite service however I must say it's your customer service I get when I call in is what I believe has kept me all these years. Keep up the good work!

I am pleased with the service provided by Frank (customer service) of DirecTV.

Ordered service at a new apartment complex but they have restrictions on where to put dish on the grounds and tech couldn't get a signal staying within the restrictions. I am trying to work with management on this issue. Thanks for trying.

Moving. Tried to install at new house. I have been a customer for 4 years with no contract. Waited half a day. Installer shows up and leaves. Does no work. I try to cancel service and they tell me they will charge me $20/month for a year for "early cancellation", and they walked out! Yes, it is that simple.

Very good experience with ordering and then having to cancel my order.

The initial contact to move my services did not result in what I expected. The followup call after receiving my initial service summary via email took care of all the issues. I expect everything will improve once the combination of DirecTV and AT&T has a little more time together.

We called because we were charged for NFL tickets we told them we did not want. They said they would take the charge off and we would see a credit on our next bill. Our next bill showed we were charged again. Also we were without service and they lied and said we deactivated our card which was a bold face lie. They are pleasant on the phone but then don't take any action on the bill and we are sick of it.

Completely satisfied with service call and customer service representative.

Yes I would recommend DirecTV to my friends. Very friendly and helpful.

Dealing with cable companies customer service in the past was a headache. DirecTV has great prices, great service and wonderful customer service. Every representative I spoke to did not only explained everything in detail but were also kind. That is very important for me as a new customer. Great job DirecTV.

The person on the phone was very nice. Answered all my questions and set up a sales rep to come out within days. They kept me informed on what time he would be here. The tech that came out worked fast and efficient. Was very polite and informative. He showed us how to run the tv and set all three up for us. He left the number to call if we need help. He cleaned up after himself.

I am very pleased with DirecTV's customer service. It has been an incredible experience and the pricing is great. I did not believe it at first, but after talking to the agent I decided to join the DirecTV family!! DirecTV even offers a great referral incentive so I am telling all my friends about it. JOIN!!!

Long term customers are penalized for their faithfulness. Exorbitant rate increases and suddenly there are just "no other promotions" available. Why should I be complaining about a rate of almost $100/month? And the combo with AT&T is an absolute joke. DirecTV says call UVerse, UVerse says call DirecTV. They are not working together at all and it is very discouraging that they don't care about retention and are forcing us to go with Time Warner. UVerse TV is not available in our area and why should they expand it while DirecTV can get their ridiculous rates.

It does not take much to be kind and attentive and that is what I experienced in my second call to setup services and when I called to get information on programming.

I would not recommend DIRECTV to anyone due to their overcharging on bills. Our monthly bill was never the same 2 months in a row and constantly changed. When I finally got smart after 3 years with them and decided to discontinue their service I found out they were overcharging me on receivers (said I had 7 receivers when we only had 6). They had a faulty receiver when they installed the system and replaced it but left the faulty receiver as active on our bill for 3 years. When I asked for the credit they denied it and wrote "We understand that you were only using 6 receivers, however our records show that there are 7 receivers activated... Because I didn't dispute within a required time frame we are unable to credit the charges". If I knew I was being over billed for them I would have disputed. Long story short... DON'T use DIRECTV. Their billing practices and customer service is suspect.

Phone call system needs help.

Mom referred me but she couldn't get a discount.

You guys are good.

The sales dept. was a little pushy and just kept asking me to submit to a credit check so they could get a better idea of my total cost. Not real happy with them. The support dept. was amazing. She helped me obtain a credit and was very upfront about a mistake. Good work.

Very helpful and easy.

What i was told about Directv by an associate was a complete and total lie. They sold me a bill of goods! 1. They told me that I would have all the same channels that I currently had with AT&T U-verse because they were the same company. Not true, when I complained they said I had to write a letter requesting the channels I wanted them to get. 2. I was told that all the channels were HD. Not true either, not all the channels are HD and the ones that aren't are so bad it's like watching an 80's VHS tape. Not worth watching those channels at all. 3. I was told that I could rewind any program to back to the beginning and had 72 hrs to restart a program I missed. Not true, that only works on selected channels but they don't you that it's limited.

We have been having issues with our DIRECTV equipment that they have not been able to correct. We tried to cancel service and change to another provider and were told we would have to pay approx. $300 dollars to break the contract. We are currently in the process of moving and they asked us to give them one more try to give us good service, so we made an appointment to have the service installed at our new house between 11:00AM and 4:00PM. We called them several times during the day and they kept telling us they were in route. They never showed! Now we can't seem to get anyone to set a new appointment. We are sitting in a new house with no TV and no internet. Avoid them like the plague!

Called as a first time customer to have services installed in my new home. And the first representative was very helpful in assisting me with signing up under the package that would best suit my needs. A week later I had to call back to change the installation date and the young lady who assisted me with this was equally as helpful.

I learned about your tv service at my local Menards. After being with AT&T Uverse for 7 years, they did not seem to help me with my trying to lower my monthly bill. So I learned of DirecTV and its cost. I figured I would give them a try. Very very happy with everything so far. Thank you!!!

Very good experience.

Sales rep was very friendly and polite, very patient and knowledgeable with his work-attitude and ease of ordering. Plus a decent competitive pricing and promotional offers.

Because they were very helpful to me and help me understand the package I was receiving.

I will recommend them on the basis of who I talk with.

HUGE MISTAKE - DO NOT STOP TO TALK TO THE SALES PEOPLE AT WAL-MART; They lie to you. They attempted to set up an order that took over an hour and at that point I walked away and Alexis was supposed to call me to complete the order - never happened. The next day I called her cell to cancel and she never called back to confirm the order had been cancelled. Called the following morning, still no answer or callback. Called DirecTV and spoke to one girl who wanted me to transfer me to the Wal-Mart side of things and then hung up on me. Called again and spoke to Carrie who herself was very rude. I asked for a cancellation number and she said "just use your confirmation number or go online to set up an account".

My recent experience was good. DirecTV worker took good care of me and my questions got my answers. I needed my price I could afford without feeling pressure with something I didn't really need or want. I would recommend a friend to DirecTV. Very satisfied.

We are a Cable One customer attempting to switch to DirectTV. The Cable One customer service is HORRIFIC! Working with your system and your people was an absolute delight. Sadly, our needs are not compatible with your services at this time. Once our TiVo contract expires, expect us to contact you again.

My roommate moved from Cox cable to DIRECTV and got the Genie Minis for the rooms in the house. The techs did a terrible job of setting up in my bedroom - unhooked all of my other electronics to set up the box. When I got home from work I turned on my home theater system - nothing. The stereo and the DVD played sound but the home theater would not play sound of the tv. When we contacted DIRECTV to fix the problem they wanted to charge us $99.00 for a different box. When asked why they said it was not their equipment causing the problem. I know that it is their equipment causing the problem because I went and bought a new home theater system and still have the problem. Their Genie Mini is trash. I will never do business with DIRECTV ever again because they can not take responsibility for their own bad equipment and bad tech support. And the installers made a mess of all the wires. Not a professional job all the way around.

The Directv installation rep and his co-worker provided the best service I have ever had with anyone coming to my residence. I felt confident in their abilities, they were polite, thorough, and they were very considerate, hard-working and excited about our new investment. I would recommend Directv to everyone I know just based on their amazing customer service.

CS rep was very polite and cordial and although she didn't have the information I needed, she gave me the number to call and didn't waste my time. I called the independent retailer and confirmed my appointment.

The customer representative was very friendly and had the right tone of voice. The representative was also engaging and was knowledgeable when asked questions about the product.

I am upset DirecTV and NBC cannot come to an agreement. We mainly watch NBC, ABC, and CBS. By blocking NBC, you have deleted one-third of my TV watching. My bill did not get reduced by one-third. We also paid for NFL Sunday Football. This week my husband cannot watch the Indianapolis Colts. Needless to say he is very upset. I should also mention we did not get a refund for this inconvenience either. If you drop ABC, will our bill be reduced by two-thirds? I think not. I have been a loyal customer since 2007. I have two accounts, one in IN and one in FL. I am very upset with DirecTV.

Installer, Joe, was the best! Very knowledgeable and thorough. He made sure everything was perfect and walked us through using our new service. Went above and beyond -- impressive.

I was told I was getting a discount. Asked the agent (lady) twice about the price I was going to be paying, 30 something dollars. My bill comes in and it's normal amount. I called just to see what happened and another agent (guy) said, "Oh there was no note left that you called." But I did call to update my debit card information and that's how we got into the whole discount conversation. So he goes on to say, "You are already getting a 30 dollar discount." Maybe that's what she meant. Trying to say I was stupid or something pisses me off because I asked the agent (lady) who previously attended me couple of times, "So my next bill will be 30 something dollars then?" She said, "Yes." I'm not the stupid one, the lady is. She needs to explain herself better! Go through the recorded conversations!

Service - Very polite & helpful.

Very professional and understand what to do to get the job completed. Clean and organized. He work very hard to get it right. I am satisfied with my installation and I will recommend to other people who want to get DirecTV and a good installer.

I've been a great customer of DirecTV for over 4 years. Because where I was moving had cable. I called and cancelled my $117 a month payment for my one TV. Which I thought was way to high for what I got. 50% were advertising and sales channels, another 25% were sports which I have no interest in. When I called to cancel they were able to turn off my service within hours. However 2 days later, my bank is showing a charge for the $117. My actual billing for the amount I owed I should have been charged was only $49. Now they are telling me, after spending over 22 minutes on the phone, much of that time holding, that they can't bill me what us actually owed but will refund me a check in the mail of the balance approximately $68. In a couple weeks. Why can't they simply charge me what I owe?

Was not sure when to expect delivery and the contact helped me connect with the right party to get the information I requested.

I ordered DirecTV which will be packaged with my telephone and computer service. Ryan understood this and that my landlord will only work with his specific office for DT Installation. So he helped me make that happen.

Nate was amazing. So nice and helpful. I hope your other employees are like him.

Since I had DirecTV installed, I have had nothing but problems. It started with them charging me for a box that I refused delivery of with the UPS delivery man (just as I was told to do by DirecTV). I had a box from another source and didn't need it. They told me they had no record of receiving it back from UPS. I argued to no avail and was stuck paying for it. Lie number 1. Next they told me AFTER installation of service that I can expect disruption in services whenever it rains. Something they told me would rarely happen when I spoke to a rep before signing up and setting up an installation appointment. Lie number two.

Installer. This guy was great. Very helpful and knowledgeable in what he does. He knew his stuff and enjoyed talking about the setup. Not only does he deserve a raise but he needs a promotion as well.

Very satisfied with service received.

Salesperson. Knew exactly what he was talking about. Very knowledgeable of the service. He was just perfect.

DirecTV sales experience. So much better than all my dealings with U-Verse. Sorry U-Verse.

Installation. He did a great job, and he was very nice and informative.

Information regarding cost, channels, services was helpful.

Overall I really enjoyed the call I made and I would definitely recommend DirecTV to a friend or family member.

Representative made changes for me and answered questions.

Long story short, my father called to add another box upstairs and they locked us into a NEW contract for adding a box. No change to service or anything. Just a box. Then when we called to cancel they said "Oh no it will be a $300 early termination fee. Sorry." Really? I was the owner of the account and they let my dad sign a new contract on an account that was IN MY NAME. I never thought paying them more monthly for another box would require a new contract. So, they basically told me, well we let your dad sign a new contract for you, but you have to sue him for fraud against you. So, long story short we paid the early termination fee. I will NEVER go back to DirecTV. I recommend you don’t either.

He did a great job and resolved my issue.

Price keeps changing with each text or telephone call about my monthly bill.

Because of line of sight blocked (tree) hidden expense occurred. Not happy/Not sad. Should be explained before tech arrives on site.

Good and very pleased with my services.

Excellent customer service and promptness.

DirecTV was installed in my home and within hours the On Demand was NOT working. Call after call and day after day I requested assistance. After 7 days I told them to Cancel my service. It cost me $460 to cancel a service that did NOT work. I have made it a mission to get $460 worth of what Directv is all about. The BUCKS!!!

I had Directv a long time ago. I had just retired from my job. We had bought a new m/h and was going on an extended vacation. We called direct to put our contract on vacation and was told we could not do that so we canceled our contract and would not join later. We had Dish for a while then decided to go back to Directv.

Cancellation of the service before it started due to dishonesty of salesperson.

Excellent Customer Service.

This was my first time calling DIRECTV for cable service and it was great. They were out the next day installing my service. They made sure that I fully understood my remote and channels. Looking forward to being a customer for a very long time.

I can't remember how to spell his name b/c he was foreign, but again, he was so very personable. I had what were probably very simple/stupid questions and he did not mind at all. He worked very fast and is a great asset to your company!!! Pls thank him for me.

It was very professional and fast. The system was installed within three days of placing the order. I'm very satisfied with DIRECTV. I had DISH network in the past, but I would recommend DIRECTV to everyone in the future. The picture quality is outstanding.

There on time and was helpful, did great work!!

Loved the gentleman that installed my dish. I have to say of all the men who have come to my home, he was the nicest, polite, respectful of my home and my animals! Which is VERY important to me!!! Would have him back anytime!!!

Reps was able to resolve my inquiry regarding bundling of my phone & directv bills.

Contacted DIRECTV as their service wasn't working in our home. After troubleshooting they needed to set up a repair call. We pay an extra $7/month to cover the service calls, upgrades, etc. However, we have to wait 5 days to get service. They did not offer to prorate my service, but when I pushed them for it because of the long outage, they agreed. If you need service at your home, expect to wait a very long time.

Had been with Dish for 15 years. Called about a problem in Sept. Regarding a problem that made TV unwatchable. Couldn't get a service person til Nov. 26. Upon calling to cancel, magically they could get someone here day after tomorrow. I am a loyal, respectful guy, but even I can only take so much. Direct folks have been very friendly, efficient and helpful in the change.

This was a pleasant experience, especially with an Asian on the other end. She made all the difference, she was very adept to what I needed done.

I am very satisfied with my experience so far with DIRECTV. All providers have been knowledgeable & very helpful. The system is very user friendly. I am satisfied with AT&T as far as communication. The internet hasn't been installed yet so I can't comment on the service yet.

Overall, your representative is awesome, she's very good.

Had some issues with first installation attempt related to dish location vs. TV location and with unexpected increase in install cost as a result. But all this has been resolved... So far. Second install attempt is scheduled for Tuesday 3/Nov/15. We shall see by then.

Signed up with AT&T on 26 Oct 15 for U-verse Internet, voice line and DIRECTV for installation on 4 Nov 2015. Was informed that U-verse is not available at my location. AT&T cancelled appointment for U-verse installation and transferred to DIRECTV to cancel installation for DIRECTV. CS Rep understood problem and cancelled installation and contract.

Russ was quick with installation and Sonya was very friendly and helpful.

I must say that the DirecTV has train their employees to show respect and be very courteous to their employees.

I did feel pressure when I first called to connect but I know that's their job to make sales. Now the guy I spoke with, Kevin, when I called to cancel the connection was awesome. He was very understanding and talked to me like a person and not just a number.

My two technicians on two successive days were wonderful. My first woman on the telephone customer service the first day was great; second woman on second day was befuddled. The major problems: I am a professional earning $100 an hour. I had to spend two eight hour days waiting for DirecTV to do its job. First day: I waited four hours for tech to come. Then it rained. Tech waited for half an hour before leaving. Rain stopped right after he left. Then I had to call DirecTV and make appointment for the next day. Rep said she would try to have me scheduled first on the list for 8am.

The service and reliability of DIRECTV is poor to say the least. They have intermittent outages that are not resolved after contacting them multiple times. They claim that they have computer issues when you call in for problems and recommend that you try them again at 8AM the next day. I called at 9PM at night to get help and walk through the issue and the answer is, "Sorry but we can't help you". They fail to deliver on the service that I pay for each month. If I am late on the bill they have the right to charge fees or cancel my service. In my case I have no option as they will charge me a 175 dollars to cancel the plan. The lack of customer service and care for the customer is so apparent that I want to have the world that looks them up to see that DIRECTV is not good for service or quality. The grade they would get in school would be an F. They are not honest or provide a service that you can be proud of when you have company over you can have failures.

Great experience... Tech was very informative and very quick. Would recommend to anyone. Ditch cable!!

I had to change installation technicians on the initial installation, due to lack of motivation and ability to problem solve. The initial installation technician was not interested in finding a solution the mounting of the dish. Customer Service representative solved the problem, and identified another installation date with a new installation technician. The Customer Service representative was excellent in resolving the issue.

I spoke with 2 representatives who appeared very helpful. Both told me we would have Atlanta channels. I explained we had cancelled service 2 years ago as we could not get Atlanta news, weather or sports. I explained we live on the S.C. line & I was told we could now get the Atlanta channels. I received my service today but had no Atlanta channels. I called & spoke with a representative & supervisor who stated this was not possible for my zip code. No one could help with this issue.

Spoke with an agent early in October to report a receiver I thought was stolen a year ago. I was told that I had been charged the whole time the receiver was reported stolen although it was supposed to be canceled. The agent promised a credit of approximately $78 and a follow up call to me once the credit was applied. Not only did I not receive the phone call, but no credit was ever applied. I've called twice since then and end up hanging up because the wait times are so long. I eventually got an agent on the line only to be told that the conversation was never logged onto my account. Now it's my word against theirs. It seems as though the service has gone down every year for quite some time now. Considering a change.

Opened claim for broken laptop at 2015-09-14. Until this moment there is no resolution to the case. I have sent Sony laptop twice for fix - No resolution. I was offered new laptop - Directv sent the wrong Laptop. Asked to take back the wrong laptop to a Best Buy store. DirecTv representative mentioned agent will call to take the details of new laptop. Everytime I call PROTECTION PLAN PREMIER department I am requested to wait 2-4 Business days agent to get back to me. When I asked to talk to a supervisor I was asked to wait 5 hours - another day. DirecTV satellite service is good but should avoid any Business with PROTECTION PLAN department. Still waiting!

The agent's name was Albert. He was very helpful in answering all my questions that I had. He was also very informative to my question that asked him and he was also very good at explaining everything I had to ask.

I canceled because I won't be in Va. for three months until January 25, and was not installed yet. So I thought that better cancel it, because nobody being at home no reason to expend. It was so easy to cancel and fast answer call. Thank you for the refund.

Dealing with directv was quick and easy. I'm very pleased with my experience.

Even though some of the technical aspects of the genie were not explained before I signed up, I was very satisfied with the agent's assistance.

All of the contacts have been helpful and courteous. All those that we have had contact with seem happy to have our business.

Great customer service.

I called Directv last night to ask why my bill went up with 38%. I learned some promotion expired, so that's ok, I understand that. What I didn't understand when I ask to speak with the supervisor, I was put on hold for more than 20 minutes by a promotion rep (ID # **), I called back, talk to somebody else, same result. On hold for long time. I don't know, is there any other promotion? I don't know why I have to pay close to $110 for a service when new consumers only pay $29.99 for a year. The experience with the customer service was HORRIBLE. I didn't recommend Directv for anybody. They keep jacking up the price, disrespectful with the callers, the supervisor almost never available. You with this company for long, long time and when you need to talk to somebody they just ** on your face. Who need this?

The service technician was extremely professional, efficient, and handled problems that arose quite well. He went out of his way to make sure everything was done satisfactorily. His knowledge of the procedures required when I asked for clarification was excellent.

Was very satisfied with customer service rep. Helpful and courteous and knowledgeable. Addressed all my needs and questions in a timely manner. Rescheduled appointment very quickly so I did not have to wait for service that long.

Very friendly, fast service. Very happy with my service!

Great customer service. Service not installed yet but hope the service with be as good as the customer service team and sales rep!

I noticed that in the confirmation email that my old address was being shown. I called and it was resolved with no problem.

It was frustrating and time consuming until you put Ian on the phone. I still, however, will not have a bundle.

Not enough time was spent on explaining remote buttons, features, how to use. Booklet that was given is not detailed enough in explaining how to do things. Also on bottom of guide page, arrow buttons that indicate 12 hours ago or 12 hours ahead do not work.

Rep provided excellent customer service for the issue.

I called DirecTV on about Oct 19 to talk about my bill that is high. I had gotten a flyer in the mail from Dish Network stating more channels than what I have. I've paid my DirecTV bill on time every month for the past two years. I've never been late or anything. You would think they would want to satisfy their customers. They told me that I'm already getting a 25$ discount when I got my bill this month. I did not have a 25$ discount. They will downgrade other providers right over the phone. They are very ignorant on the night shift if you call on and have a problem. They have called me a liar.

Some of the reps spoke too fast and didn't slow down when asked repeatedly. Also, heavy foreign accent made it difficult to understand. Mercedes was really good and helpful.

We moved our DirecTV to a new location because we still had a year and a half on our contract. At the time of the move we asked about adding a second TV and were informed that it would be an additional $6.50 per month, that's it. Since moving our service we have had nothing but problems. We went to cancel our service and were informed that we now had 3 and a half years on our contract. What! DirecTV added an additional 2 years on our contract without telling us when we added the second TV. DirecTV customer service has been terrible. When we called we were told we had been informed and the agent's notes proved it. We would have never agreed to a contract extension!

Final price is almost double package price. DirecTV charges $99 for installing two minis and also charges the customer for shipping their own equipment. Nickel and dimes their customers and then wants good customer feedback.

We have been a customer of DirecTV for years. We moved from one house to another and scheduled the move with DirecTV in advance and they said they would be out Sept 30th to install the equipment in our new house. Well that day came and the tech never showed up in his time slot. Followed up with the useless online tech/appointment tracker to find that he logged that he was at our house. Hmmm... That's funny because so are we and there's no tech in the house. We called DirecTV and of course they act like they operate as different business between departments and have to get back to us. They call back and say he is on his way. Still no show. Called them again. This time his truck broke down but will be there shortly. Still a no show. Called again, "Oh, he was sent to the wrong address". We will have some come out in the morning. Furious because we know they are lying!

Excellent. Would definitely recommend to a friend.

I am very satisfied with my whole experience with Directv installation and service. All went well and smooth.