DIRECTV Reviews

Installer was polite, fast and answered questions so that we understood. Answer... Not too technical. Did Internet and tv both in good time.

Technician came to house and knocked. Dog barked and my wife answered the door and nobody was there. Either he left too soon or did not hear the dog or did hear the dog and he left too soon. The dog is a miniature poodle. We were home. He reported nobody home. Should have knocked again. Stay longer. Customer service resolved the problem. New appointment on Monday. Thank you.

They lie, never give you what you sign up for and customer service is horrible along with install if you love 50 ft of cable cord strung through apartment. Had a 2 year with them. Bad signal and now lost local channels and then they blame the local tv. Had to call them like 10 times for same thing. Had them set appointments 2 times for service calls and then they no show and I call in about that and how for months I have had glitchy service and screen freeze.

Once I got in touch with DirecTV staff my problem was promptly addressed and corrected.

The representative understood the problem and handled it in a pleasant and professional manner.

SERVICE WAS EXCELLENT. Did everything to satisfy me. Very helpful.

The representative was extremely polite and knew what they were doing and how to fix the issues I was having. Terrific experience.

All was satisfactory.

I got a runaround on the phone when I called, but the service is great so I'm happy.

Very friendly and knowledgeable.

U-verse TV technical support...call was transferred to U-verse, issue resolved.

Called CenturyLink for internet and home phone service and they told me about Directv and connected me with a very polite/knowledgeable/professional salesman that made making choices easy. If anything could have went better it would have been the time waiting on the install, but well worth the wait.

We purchased a new TV through Costco. We also wanted to sign up with DirecTV however I did not realize that a satellite dish had to be installed to receive the service. DirecTV was less expensive than our present provider and offered more options. The salesperson at Costco never mentioned the need to install a dish and I did not ask. We live in a retirement community that does not allow satellite dishes to be installed so had to cancel service.

Please keep up the good work. I like how I didn't have to wait so long to speak to a rep and how fast and easy it is to get issues resolved.

I was skeptical about switching to DirecTV but after talking to the rep and going through the whole experience, I can honestly recommend their service. Their bundle with AT&T internet has better features for a lower price than I was paying with my other provider. The process was very easy and we have not noticed any drop in quality of service at all. Our family is very happy we made the switch to DirecTV!

My experience has been excellent from start to finish. Representatives were fantastic and my technician was excellent.

My husband and I were just getting a new phone plan at AT&T - so this is also about AT&T - since they combined forces. The sales guys repeatedly told us that to sign up for DirecTV would only benefit us financially since they give you a credit for signing up (still haven't seen this promised $800.00 credit and it's been 6 months). We now owe DirecTV hundreds of dollars. They charge you a couple hundred dollars to install - and if you move they charge you again. They don't tell you about all of these fees - in fact they told us if we got insurance then we wouldn't have to pay for the installation fee again. It costs us a fortune every month and even though we don't watch TV - there are only like 10 channels that are actual channels - the rest are telemarketers or straight **. We are highly disgusted with both DirecTV and AT&T for their dishonesty and misleadings.

I have had this service for 10 months with nothing but problems! I had a tech come out and I've called. We lose at least one TV connection 4 times a week. My husband has to adjust the satellite constantly or have no TV and wait a week for a tech to come out. Clean snow off the dish. You can't watch more then 3 TV'S without the main one on... These are just some of the continuing issues. Just problem after problem. Now I want to cancel and they want to charge me $280.00. Guess what, at this point I'll pay the 280 but I will make sure they lose more than that in business... social media gets the word around. Don't get DIRECTV - they don't care about you!!

I have one TV not working properly but there is a technician scheduled for Saturday 6/25 and I will let him resolve problem. I believe the installer failed to check second TV to make sure it was working properly.

The original request was done through Exede where they failed to tell me that two different installers would come to my residence. The DirecTV installer was lazy and just didn't want to do the job (Roy). The Exede installer who is a contractor for various services including DirecTV showed me the clear access to the DirecTV HD axis. The DirecTV representative who scheduled my upcoming Saturday call was perfect. Kind, professional, thorough and very apologetic.

Happy with DirecTV right now. Time will tell on the service in the future. Right now good.

I'm very satisfied with the service, specially with the Service Representative (Installer). I give him a 10!

All I have to say that I got a nice person on the other side that was very helpful.

Rescheduling. Very polite. Handled situation quickly.

My customer service experience with DIRECTV was great. I wasn't rushed and received the help I needed. All my questions were answered as well too. Thank you Larry! You were awesome!

Recently signed up for service and had a couple questions we wanted answered.

The gentleman was great. Answered everything very quickly and efficiently.

Please be careful if you are looking into being a DirecTV customer. They are only good trying to rail you in as customer, but refused to help you when you are calling them regarding your issues. They will transfer you around and you will get nowhere. They overcharge you as well. They overcharged me and didn't even noticed until the day I cancelled my account and went back and look at my bills. I have been with directv since 2007 to 2016 and I regret it so much giving them my loyal customer services. I am now with comcast and I love it. Stay away from directv. They are pure evils and money hungry and eat. They don't care about customer but making money off customers.

I used to LOVE Directv then AT&T took over. I used to have the MLB package. I cancelled it over a year ago. I noticed I was still getting charged for it. I have called each month to get it removed from my bill. Each time the rep says, "I have removed it and I will credit your account." The next month I get my bill and THEY CHARGE ME AGAIN. I repeat the cycle. Today, I called and they said they will give me a credit for the $28.99 for the MLB package. I say "what about the previous 12+ months?" They say (after waiting several minutes on the phone), "all we can do is give you a $10.00 credit on top of the MLB one month credit." HUH? They are stealing money from customers. I'm sure I'm not the only one. Sooo frustrating.

Good service.

DirecTV cuts out eveyday multiple times, had boxes replaced twice so far. Press fast forward and it rewinds. They say it's a glitch. They replaced our box. No our hdmi 1 don't work. They said for me to take my tv in and get it looked at. It was working fine before they changed our box. Very dissatisfied with their equipment and services.

Very happy consumer - the staff and technicians care about your questions and are very helpful.

Excellent customer service. Great.

Very sweet and knowledgeable staff. Very quick at helping. Kudos to the person who hires. I would recommend your company to any and all people I know. Thank you for making this simple and easy for me in my new home.

I'm not a customer to usually spends the time to write a bad review. Mainly due to the fact that a lot of people take advantage of this to get discounts and free stuff from companies but, in this case I had to and here is why. I called DirecTV on 06/19/16 and spoke with a rep by the name of Trevor. He gave me good information about the packages and was patient but he also LIED TO ME about a few things. I had told him that I needed a wireless receiver for my newly remodeled living room and also that I needed two Spanish channels which were Telemundo and Univision on my package. He said if I were to open an account with him today I would be getting these wireless receivers for FREE and all I had to pay was a shipping fee of around 19.99+ tax.

I ordered satellite service for my home and they tell me they will be here between 12-4 to install what will take 3 hrs so I'm stuck home all day long waiting on them to show up. 5 o'clock rolls around and still no one.. I'll call to find out what's going on and they say the tech claimed to have the wrong address and that it's also wrong in the system. They proceed to tell me that the package I set up was incorrect and that they also have to open a new account with the correct address and RE run my credit and all my info again. Along with all that bs they tell me that now I do have to pay a deposit and the package is more than told me in the beginning. I'm not happy with my Time Warner because their bill is extremely outrageous but I'll just stick with them rather than deal with all the bs from AT&T/direct TV .

So far I love it. It's all the channels I need and want for a great price and the service technician was extremely professional, educated in his work, and very polite and friendly. Thanks DirecTV!

Very professional, friendly and knowledgeable. Answered all my questions and concerns. Believe representative was really trying to work with me to get me the best deal possible. So far, so good.

She was short and to the point. I could barely hear her but was able to make out what she said. My issue was resolved. I had to go in and change the number she put down. She was one number off but was easily fixed. Other than that great.

So far everything is working great.

I have had DirecTV for a number of years. The service was amazing especially compared to Dish Network. But since AT&T has taken it over it's really gone downhill fast! Service shuts down unable to stream. When I record programs it only records half of them. Very disappointing. Looking into Dish Network!

Change appt. Very nice person on phone.

The reason why I would recommend you guys to a friend is because y'all are friendly, helpful, patient, and DirecTV called me back cuz I need to run to the store to put some more money on the card. And just like he said he called me back in 20 minutes.

A lot of information came in pretty rapidly. Had to deal with Centurylink today (Monday) when I understood Friday. Wasn't able to get an answer concerning a broadband modem that I considered instead of renting. I think this will go smoothly, am certainly hoping so.

Very satisfied so far. I have already recommended a family member. Hopefully she will call you.

After several less than good customer experiences with DirecTV, I had an excellent experience with Chris who worked very hard to get my confidence and trust. It worked. Great guy! Should teach others on the staff how to treat "valued customers!"

Referring my uncle to Directv and getting my rewards for both of us was very successful. Thank you DirecTV.

The time that was scheduled to hook up was good for me. He was accurate, polite. I would recommend my service rep and service with DIRECTV. Very satisfied.

From time of schedule installation it took 4 days to get the installation completed - Scheduled to finally be completed 6-21-16.

I had a bad experience with a service tech and I had to make several calls and they got heated but in the end the young man that y'all sent back out to connect my service was a very nice, polite, young man and did a outstanding job in a timely fashion and he was a pleasure to be around!!! I forgot his name but somebody can really learn from this fellow and he should have a bright future with your company so please tell him thank you for me!

Just ordered service so haven't experienced service in action yet but based on sales representative and others it has been a very satisfying experience. All options and choices seem to have been fairly presented and comprehensively explained.

I would say he is great at his job. Very informative and polite.

The agent I spoke with on 6/19/2016 was very pleasant, helpful, knowledgeable, and friendly. He explained everything to me in detail and tried to save me money when no one else did. He's my favorite!

Great customer service. Kassie was a very friendly and helpful representative!! (: She deserves a 10!

Initial problem was getting to the right department. However when I found the right rep, my issues were resolved quickly.

Cancelled impending order with ease.

I have currently lost three important channels. I should be treated as DIRECTV would treat me if I wanted three HBO channels or similar channels they deem important to them.

Last year I contacted WEConnect in Lincoln, Maine for DIRECTV service. We wasted two weeks at camp going down to the message phone waiting for the installation. Never happened! This spring contacted secretary at WEConnect and left 7 written messages. NEVER CONTACTED ME BACK! I was very frustrated and decided to call DIRECTV directly which I did!!! In less than two weeks, we had DIRECTV installed at the cottage. GREAT CUSTOMER SERVICE!!!

My entire process was handled promptly and each person treated me kindly and professionally.

Was pleased with the service when I requested DirecTV service.

Added another tv to order for new service. Taken care of very quickly. Rep was very friendly and professional.

Cs very helpful. Nice experience. Overall install and cs was very responsive.

Representative was very helpful and got all problems resolved.

Installment - Representative was friendly & efficient. I was pleased with his service.

I liked the quick & fast response to the issue.

I have had AT&T UVERSE and Time Warner, but I have been most dissatisfied with DirecTV. There are normal complaints such as losing your service during a storm and their relation with AT&T for internet service. However, I was looking forward to ending the contract at the end of the first year. It is not going to happen. Their contract is for 2 years. The cancellation fee is $15 and $20 per month for the remaining months on the contract. By remaining with them we are losing $30 per month in discounts. Therefore there is no real savings in doing business with them. My plan is go with Time Warner for internet only. I can get 300 megabits per second for $70 per month and then turn to Hulu for television at $7 per-month. That would be about half of the other three prices.

I was scheduled for installation between 8am to 2pm yesterday June 17. Installer called to notify me he will be in 5pm if okay with me so I okayed it. The guy didn't come in until much later and installation began at around 9pm. It went up to almost 2am today and still wasn't finished so he came back. Said he will be in 10am but arrived 10:35am. The guy was quite nice so I let it go although I was getting furious and wanting so much to cancel the job. Let's see what happens. Right now I can't tell the quality of the outcome.

Really had a great time with my customer service representative. Information was accurate and precise.

I'm happy that I went with DirecTV.

Very helpful by all representatives.

Seems ok. Was explained package.

Super great service! Never have problems!

This is Our 2nd time obtaining cable/tv services with them. The 1st time using them far exceeded my expectations on the quality of service we received from them. Once we moved 7 years ago, I had to cancel my services due to property regulations. Lord knows I didn't want to switch carriers but, I had no choice! Now that we transferred units, I jumped on the chance to switch back, without ANY hesitation! I called them immediately! As usual I received the courtesy, pleasant, insightful, helpful, knowledgeable and very professional service I've come to love and expect from them! Not to mention that great quality of services you receive!!!

I had DIRECTV for maybe three years. After getting tired of receiver box failures, which meant exchanging for another and losing everything that was saved, I decided to go another route. On June 14, 2016 I called them and asked them to terminate service on June 29th (because my account was paid through that date). They shut off the service on June 15th. I called and insisted they turn it back on because I had paid for it; during the call they tried to charge me $40 to reinstall - and said they would only turn on the Basic Service, and not include the Premium Channels. I told them that I would take my case to "social media" if they didn't restore what I had already paid for immediately. That seemed to work - the service was turned back on.

This is a great service, with its sales people being nice. They gave me options and packages that I could choose from.

The first installer arrived at our home told us that he didn't have a pole to put the satellite on. He would go get one but it would cost 75 dollars. He left to go get it and said he would return in the afternoon. Later he called and said the warehouse didn't have a pole and I would have to call DirecTV and reschedule the appointment. I then called customer service which I was told I would have to wait yet another week before I could get service. I was not happy but I asked for a supervisor and together with the supervisor, customer service and dispatch I was able to get service the same day as my original appointment. I wasn't charged 75 dollars and the second installer Jason was awesome.

I had a very positive experience. It would've been five stars had I not had such difficulty getting to the person I needed to talk to. It was somewhat time-consuming getting multiple transfers and then being disconnected. However my final contact was wonderful.

My installer was very professional. Did his job in a timely manner. Very nice and respectful.

Great so far. If my monthly bill actually turns out to be what I was quoted I will be thrilled.

Unlike other times when I called and transferred several times to people who couldn't help me, this time Sherri listened to what was the issue and solved it for me with no hassle.

Still having problems getting installation done. So no experience yet.

Very clearly answered. Courteous and appreciative.

In less than five minutes was solve for and excellent customer service rep. Thank you.

It could not have been any better! Christopher is a gem!

I was transferred from DirecTV to CenturyLink back and forth and to two other from CenturyLink then back to DirecTV again. But once I got back to DirecTV it was there that I got the help I needed. She was wonderful and very pleasant.

I'm very impressed with the whole Direct experience!!! Thanks to all who I felt with!!!

I am a new customer with DirecTV. During my sales call I found the sales associate to be friendly, professional and knowledgeable about the product.

It was great.

Good experience. Happy with services to this point.

Very good job.

Great customer service. Well trained and courteous installation technician.

Easy and concise.

Great service, very friendly, and overall great service.

The installer did an excellent job of getting everything set up, he was very knowledgeable of the product and answered all question without hesitation. I enjoy the TV content and of course the price helps out too. When an issue did arrive in regards to set up the installer knew who to call and got in touch with the right people to resolve my issue. This installer is a contractor but AT&T and DirecTV should really consider making this guy a full time employee. He would really be an assist to your company.

My experience was horrible from day zero, let me explain why: We spent a significant amount of time trying to set the service up. After going back and fort (most of the time speaking to answering machines) finally the installation day was June 2nd.... nothing happened... nobody called to say "I am sorry". So I called them the same day. Again, I spent 45' until a human being answered the call (looks like my time is not worth it). They told me "you need to verify your identity first so call this other number..." (after spending 59'). So I told them: "I did it already, I have an email with a confirmation order dated as June 2nd." So she went back and re-checked and after 20' she set up the service for the next day. So basically you have to chase the company to set everything up and spend a significant amount of time until you speak with someone that actually is clueless about everything. Do you guys forget that I am a CLIENT?

Everyone from sales to the technician were very professional.

The rep was very helpful with resolving my issue. Will recommend the service to family and friends.

Great customer service.

DIRECTV have the best TV I ever had.

I had DirecTV for four years while I was in Arkansas. The service during that time was ok. I got a job in Florida, but didn't have a place to live. So before we moved, we put our account on hold. According to DirecTV I had to pay the balance in full before they could put it on hold. So I paid the balance and they put my account on hold until we could find a place to live. Once we found a place to live, it was an apartment and we weren't allowed to have satellite dishes. I called DirecTV and told them that I wanted to close the account which they promptly did. Then after two months I received a bill for $94.00 even after I had to pay the balance in full before suspending the account.

Let me first say that my usual DirecTV experience was good and I have had in several different homes. However several months ago I received a letter from a collection agency saying I owed $163. This was supposed to be for a house we moved out of spring of 2011... yes 5 years ago. I have had 2 other DirecTV accounts since then. I called the collection agency as well as DirecTV and disputed this and did not hear anything else from them thinking it was cleared up. I just received another letter from the collection agency stated that it had been disputed and had been investigated but I still owed the money. I've spent well over $163 of my time dealing with this and will probably pay it to keep from spending more time dealing with this and to keep it off my credit report even though it's false but I feel like I am paying a ransom. I will never deal with DirecTV again!

Would definitely recommend DirecTV.

When I discontinued services with DIRECTV, I tried to return the equipment and I kept asking for return boxes, I had to request them four times... so I finally got the boxes and I returned them. I received a bill in the mail, saying I owed $500+, so I called and told them I returned it. DIRECTV claim they don't have it (but the collection agency says they do), so someone is not telling truth... then DIRECTV says I have 400+ days to return equipment or they won't credit my account. The many times I called, not one single representative told me about a deadline which is morally wrong. Then a rep said the cutoff date to return was in February then another said March. Lie number two. I should have been given a credit for return fees, 500+ is a lot more than 140+. It is wrong for businesses to take advantage of regular people like myself.

Good customer service.

So far we are very pleased with the installation and performance of your service.

Good service is a big deal to me. I called another cable company, had me on phone for 1 hr, waste of time, hung up on them. DirecTV 20 min top.

Fixed the service address of our installation.

Scheduled but then had to cancel DirecTV install. I expected the 3rd degree when I changed my mind but didn't get it. The cancellation was efficient and respectful.

Great service overall.

My second installer was fantastic and polite. The second contact to Directv was a good experience.

The representatives were all helpful and knowledgeable.

I'm enjoying it.

Everything was great.

Talking to a DirecTV representative was very painless. The person to whom I spoke was well-informed and very helpful with every questions I had. I would highly pass on the word about my experience.

The experience was good, but could have been better if I had not been directed to the wrong department at first.

Very good customer service.

Installation was conducted poorly, equipment never worked consistently, directed to "reset" equipment until a week later finally technician was ordered after many lengthy conversations with customer service (who was always friendly) and I was told to sign up for the 7.99 a mo insurance plan. Aggravated that I need to pay more to get quality service in which I never got in the first place, the new tech found that shocking the 1st install was faulty. After ANOTHER conversation, DirecTV says we will compensate you $25 for your trouble. REALLY??? 6 mo of crappy service (tv shuts off in the last 30 sec of finals last game!!!) type of crappy and they never installed it right in the first place and $25 is suppose to make it all better. Should have NEVER switched from Dish Network of 16 years in the first place! So dissatisfied. Will be switching back as soon as possible.

First, let me say that my mother has DIRECTV and she has never complained about the service she received, but my experience has been totally different. The initial phone call was pleasant, I guess you can say. The phone rep, although he talked way too much, was very pleasant and tried to get through the extremely lengthy script he had to read as fast as he could. After the initial phone call, everything went downhill. I called back in a day or two later to check on the order and was informed that my order was on hold because it seemed to be service already connected in my home. As I was placed on hold numerous times and then hung up on, I never seemed to get that issue resolved.

I rate DIRECTV and customer service and higher ups as a thieves. I made an online payment to DIRECTV approximately May 24, 2016 for my first bill that was $66.81. I accidently sent a payment via my online banking in the amount of $6681.00. Yes, you are reading that correctly. As soon as I noticed I call my bank and then DIRECTV. A DIRECTV representative stated he was going to deny my payment because it was not the amount due and marking it high priority. The next day DIRECTV ACCEPTED MY PAYMENT.

Firstly, we'll start off with inadequate service from the beginning. We signed up with DirecTV with a young, inexperienced sales agent, who repeatedly quoted us our monthly bill before we verbally agreed to the terms and conditions on the 2 year agreement. Hours later the email confirmation we received had a completely different monthly price with all sorts of hidden fees that were not mentioned in the conversation. We asked to speak to management but were bounced around to several different "supervisors" who only kept pushing the fee upwards. No one took responsibility for the false, incorrect quote provided regarding our monthly fees, nor did any of these so called "supervisors" pull the call to confirm the agents' quotes.

Experience was great. Service so far great. Love DirecTV.

Friendly customer service.

As a new customer, I must say that I am very pleased with DIRECTV. Each person I have had the pleasure of speaking to has been extremely pleasant and gone out of their way to assist me in a timely fashion. That means a lot. Thank you.

It was raining & awful outside. I thought Roberto would postpone but he did the job on a Friday night. We were so impressed!!!

I have been without good service for the past week. I've gotten an upgrade back in April and since that day my channels has been going in and out. Sometimes I can get BET and sometimes I can't. So I call the 1-800 # and everyone I talked was rude. It seem to me they had an attitude because my cable was working that I pay for. I tried to get someone out to take a look the next day but I had to wait a week, and they say I'm a valuable customer for 10+ yrs.

On 5/11/16 I scheduled DirecTV to be cancelled at the first chance I could while avoiding the ETF, which would be on 6/3/16 (because they constantly raised the price after I signed a price guarantee but that's a separate issue). My service was cancelled promptly on 6/3/16 and a few days later I got the next bill which included DTV from 5/27 - 6/26. Instead of cancelling the DTV portion, they make you pay in full (actually more because you lose discounts) and they send you a gift card prorated for what they steal on this bill that should come in 30+ days (sure... we'll see).

My husband and I had decided to hold off changing our cable over to DirecTV at this time. There was too many conflicting reasons as to the quality of the reception.

The reps have been prompt, smart and courteous.

I kept trying to get thru for my installation and it kept hanging up on me.

I was literally lied to when signing up for this service, I specifically said I didn't want to be locked into any contracts with any early termination fees to try this and yet a year later my rates double!! Locked into another year with a higher bill than my cable, slower internet and the most frustrating program guide and their show selection is horrible. So sad I verbally agreed to this contract over a phone without reading all the fine print they try to hide from you while promising something else. P. S. If it storms forget watching TV that night!! Worst decision ever!

The person was very helpful and their knowledge of the product was efficient.

Service to family room had intermittent reception. Cable issues. Wireless boxes is a better solution to avoid issues with cables. And the wireless boxes were not mentioned in the initial sales encounter at Costco.

Directv will go up on their prices even though you have a contract with them. They will reach into your bank account if you are on autopay and take what they want. You need a lawyer before you enter any agreement with Directv. The picture quality was great. Customer service bad. Overcharged on billing many times.

The entire experience was fantastic. Wouldn't change a thing.

Sales guy was irritating. Customer Service rep was awesome! Kevin saved the day. I promise you. Thank you Kevin. No clue the sales guy. All I remember was fake irritating laugh and high pressure sales pitch, and vague statement about "opting in". I had to come up with my own way to explain it and he accepted my understanding. "Opting in" is an invasion of privacy but the government does that everyday. So whatever.

From the sales to the installation to the phone call for all....each and every person I have spoken to or dealt with have been nothing but professional, personable, answered all my questions. Being in a business where first class service is the most important duty I would have to say that all the staff members I worked with went above and beyond. Thank you.

Very happy so far.

Great customer support.

Good service deserves recognition; thank you to Kevin ** for the recent visit to our home to hook up new equipment. He was timely, knowledgeable and made the experience very pleasant. Thank you.

So far it has been a great experience. I did just get hooked up so we will see how things work out. I can say the picture quality is so much better than anything I've had before. I am having issues with On Demand but haven't made any complaints. I'm just waiting to see if it starts working.

Everything went very well.

Excellent customer service. Easy to work with. Always accommodating.

The guy who did our install was very informative and did a great job on a very hot day.

I am very pleased with service and my installation. I do recommend DirecTV to people all the time. I did notice a thing tonight that does bother me. The comments about one of the movie schedule had a serious grammar (maybe spelling) error. The comments were about Carnival in Flanders, to be aired at 02:00AM Monday, 14 Jun 2016, on TCM. The comment states, "Flemish women supersede their week men to deal with invaders." What are 'week men'? Are they men that the Flemish women only keep around for a week at a time? I suspect it should read, "weak men".

Had this novice technician come out to install the service. First he installs the dish on top of a brand new roof after my wife told him not to, then bores a hole into a brand new soffit and then decides not to use it and runs the coax down the soffit that looks like (well I'll be glad to send pictures). Then lastly every time a little cloud goes by we lose reception. Needless to say not at all pleased with the whole situation.

I had called to cancel service before it was installed as I found that I could not bundle it with Att Uverse as it was not available on my street. The service rep was extremely helpful, offered me a very fair rate on a great package and gained my business without the bundle.

Very pleased with the service.

Was able to reschedule installation for the best time after we moved in. Also verified my order was exactly what we needed in the new house.

Customer Service - Situation was handled after a few phone calls.

From first time calling to getting wireless resolved, all customer service reps were excellent in communication and making the experience an overall good one with the customer.