DIRECTV Reviews

Probably my fault as much as anything. I should have called when I had more time. I had an appointment and could not wait for confirmation number. Did get every problem solved. Very helpful with that. I have a hook-up scheduled for Jan. 28 and I have a of snow in my yard. Probably will have to reschedule.

My dealings with DIRECTV has been great!

I was going to add a service to my account but my parents changed their mind and the customer representative was very understanding and helpful. A++ for service and care.

I terminated my account with DirecTV and they told me that I needed to return the equipment that I did not get from them. They told me that I would have to return the equipment or they would charge me for it.

I wanted to cancel my order.

Angel is a great customer service representative. Only issue I had is w/ your installers. They do not follow the notes that are put in the computer with the order. My order was put on hold plus the installer was supposed to phone me before appointment.

Called in on weekend and I was answered the phone call without waiting. Problem solved to my very satisfaction.

I am awaiting installation of my DirecTV. So far my experience has been good.

Any difficulties I'm having is because the sales rep I talked failed to note the order, that I wanted the dish mounted on a pole, which required a company for underground utilities.

I signed up for DirecTV because it seemed to be the most affordable in my area, which was still a lot more than I was comfortable with. Since I signed up in Nov. 2015 my bill has changed EVERY month. I made the mistake of signing up on Autopay, not realizing that I would have to babysit my statements each month, line by line. In July of 2014 movie channels were added to my account, without being requested, and the NFL ticket (which I didn't even know I had) began being charged my bill went from $57 to over $150+. I didn't catch it as soon as I'd like because of autopay, and MYSTERIOUSLY, my DirecTV was bundled with my Verizon bill for Aug. and Sept. I have NO idea why or how that happened.

All the customer service I talk to they have been very friendly and ready to help.

Thank you for getting everything set up so quickly. Excellent service.

With the smile on my face.

We had DirecTV at our former residence. After pouring money into C______t, we wanted to try Directv again. We inquired about purchasing an Internet/TV bundle, ran credit check (using my husband's social) and the DirecTV customer service person said we would have to pay a $200.00 fee to have DirecTV connected. She said that the reason for the fee was something pertaining to the credit check. Alarmed, we ran an Experian report only to discover what we already knew... EXCELLENT CREDIT. We asked at the time if it was because it was something to do with DirecTV's credit department and I was assured NO, it was our credit.

I loved the service but the reason I cancelled it was because my landlord did not allow dishes on the building I lived at. If I had the choice I would of stuck with your services.

Installation was delayed by est 30 days due to weather. Otherwise everything was perfect!

The representative very, very helpful and clear in assisting me with all my questions.

Being new to DIRECTV, I called to ensure what to expect with my DirecTV package. The representative was very professional, answered all my questions and was very polite throughout the call. Thank you!

Excellent customer service!

She was helpful, pleasant, kind, patient and took care of the situation.

Overall excellence. Top notch! I will recommend to my friends.

Like having the wireless clients so we can move the TV's and not be confined to a cable outlet. The clarity of picture on our TV's is better. It will take a few days to remember our favorite channels but we are very happy so far!

Y'all called to confirm the appointment at 7:30 that was set for 12 to 4 pm on 1/23/16. Then after I drove 45 min in the snow to be there for the install, y'all called and canceled at 1 pm. The same snow was on the ground at 7:30 no more no less. If you were going to cancel you could have said so at 7:30 when you called the first time. I am not upset but I think this could have been handled a little better. Not to mention when I called to rescheduled, your phone system hung up on me 4 times while on hold waiting to speak to a rep. The rep was very nice and took care of my install appointment. Thanks.

All questions were answered and problem was resolved quickly. Very helpful.

Very knowledgeable service tech. Very kind, and experienced, efficient and handle job professionally.

Was very helpful and understanding at the situation at hand. Thank you.

You couldn't install at my house, and my bill is higher than I anticipated! I think I should got the same amount because it's not my fault they couldn't install directv.

DIRECTV is great and cheap. I don't plan on changing anytime soon.

I always tell people how much I love DIRECTV!!!

Great install tech. Very professional. 10.

It was all done with professionalism.

Started with DirecTV 4 days ago. Had to call approximately 10 times so far. First problem I had was them using Comcast's cable to install their service causing me to have to schedule with Comcast to get a new cable ran. Second problem was a bill coming that was way over what I was originally quoted. Third problem was the package and channels I asked for were not being provided to me. Fourth problem was them bringing the wrong receiver. Fifth problem was the shows not showing up in the search. Sixth problem was no one showing up for scheduled appointment.

First of all the service installation and telephone representatives are extremely impatient and don't explain things clearly. We singed on through AT&T and through the lengthy process NO ONE told us that we were entering into a 2 year contract, not in the store nor when the service technician came to install the plan. This is a unethical and dishonest business.

Need to make sure agents are documenting everything the customer is calling about. Take care of the issue before the customer is on the phone.

HD Genie question. Kevin was very pleasant and answered all my questions completely.

The representative was very informative. She helped me choose the package I wanted. Plus, it was great to be ordering DIRECTV during the January sale of free installation and free equipment.

Installer was excellent.

I repeat that unfortunately I had to cancel my service before it started due to a sudden change in my living arrangements. That is the only reason I canceled my subscription. I had a good experience with the salesperson, Cheyenne and with the CSR, Asia. I thought they were both very competent with excellent people skills.

I was very happy with the service I received and would highly recommend to a friend.

I need new service for cable because we're moving to our new house. I called DirecTV and after she ran my social security number, she said I would have to pay $150 which does not go towards anything like the equipment, payments, etc. The $150 is a punishment for "supposedly" having a not so good credit history.

Told me what I needed to do and how to get my rebates and bundles.

Each person with whom I spoke was personable, spoke clearly, answered questions, and was knowledgeable. My last call was due to a typo in a text about my installation date. The text said tomorrow with the date of the following Saturday. I wanted to ensure the correct day and date was on file.

I was pleased with the outcome of my call.

Even though the mix ups occurred with original orders, was frustrated from my wasted time to resolve issues and the lack of info between departments and companies that could have made my experience a whole lot easier and quicker the reps helped as much as possible.

Knowledge of the system and how it worked.

Now, that AT&T and DirecTV have merged into one I couldn't pass up the chance of their bundle which is really a pretty good deal. I re-signed up for AT&T Uverse Internet and bundled it with DirecTV. Oh boy what I did was very wrong. I have been an AT&T customer for years and everything is great, no problem at all. But in this situation is different. Uverse tech showed up at the time they said they would to connect my internet. DirecTV tech was nowhere. I called and I can't even reach anybody and to make matters worse is nobody has even tried to call me to correct the problem.

So far all of my expectations have been exceeded.

Wonderful group of people you have.

Your installation tech was very good and understanding. I have no complaints at all.

Everything and everyone has been great. We are anxious to see how smoothly the installation goes!

I had my installation scheduled on 1/22/16 and the tech never showed up.

Every call I made was met with professionalism, courtesy and knowledge. I would definitely recommend DirecTV to my friends and family.

I became a DirecTV customer about a month ago, switching from FIOS. My biggest concern was bad weather and some horror stories I read. Things like DirecTV lies about snow effect and lots of slamming the service during bad weather. So I had them install dish near a window, thinking I would have to figure out how to keep snow off the dish and expecting the worst. I live in Philly and we are in the midst of a blizzard. We have about 18" of snow so far and blizzard conditions. I am more than pleased with DirecTV. The fact is I have full HD service and no station outages. The technology of their service blows FIOS away as well. Maybe because I have newer equipment, great satellite signals, but whatever, I felt it was time for an honest good review for them since it seems most people who post are ones that have issues and complaints. 8" more to come during the day, so keeping fingers crossed. Great job DirecTV.

All of the folks that I dealt with at DirecTV were very courteous and professional. All my questions were answered to my satisfaction and they helped me get the service plan that best fit my needs. Excellent customer service.

I was scheduled for a Directv install on 1/21 which the tech did not show up. The install is now scheduled for 1/26.

Tried calling first time and the system didn't connect me properly and just rang and rang. Second call was lucky to get the best customer service employee ever named Stephan to help me. He was everything you would expect, like that commercial where it's you helping you. Regards.

All the positive reviews on this forum are from people who STARTED their service with DirecTv. Of course their experience was positive, it's all smiles and claps on the back when you open an account with any vendor. The TRUE mark of a good company is what happens when you have a complaint or want to close your account like I have tried to do today: I have called literally 8 times, each time on hold for over 25 minutes -- when you choose the menu item to close service, they dump you on HOLD hell. This is their MO hoping you'll go away. When I finally got a hold of someone, they "accidentally" routed me for no reason at all to a different department. I'm not kidding you. We were in the middle of a conversation, all of a sudden I hear a dial tone and I am being transferred to the international channels department. I had to hang up and call all over again.

I was contacted by Hector ** in November 2015 and he went on to tell me how ATT DirecTV merged now and they can offer me a great package. I will have all my programs in 4K because they have fiber optic cables. I specifically asked about that because if I was to change from cable to them I would like to get 4K since I have a new 79" 4K tv. Well I find out not only a few programs are offered in 4K and I would need a specific receiver to get it for additional costs and even if I did get the receiver my tv (LG) isn't compatible with their receiver so it wouldn't work anyway.

Call to change date for installation.

Solved my wife's iPhone issue--no problem. Explained DirecTV package and pricing--no problem. Sales reps were very nice and professional--no problem.

All DIRECTV peeps I have talked to (4) have been very good, had Comcast for 10-15 years, they are rude, rude. You have so better prices...So far you are way better. Big kudos to Tamisha, Jasmine, AND a guy I talked to with Eastern accent, I did not get his name. But CenturyLink Reps have none of your skills...

Great Customer Service. Great job!!! Keep up the good work.

My technician WAS awesome. He was very polite and easy to talk to. He explained everything. It was a joy having him in my home. I give him 10s across the board. Thank you and please tell him I said thank you as well.

Credit to account quickly.

Looking forward to my new tv experience! Thank you for the great customer service.

As I have said again and again, I am well pleased with the assistance I received at DIRECTV.

The lady I spoke with on 1/20/16 when I called with a question was more than excellent. She was understanding, helpful, polite, kind, personable, professional, knowledgeable, and efficient. She is top-notch and deserves recognition.

I had just had DIRECTV installed and it was working fine when he left. When I tried it after he left I must have done something wrong because I couldn't get any sound at all. So I called for help and was very satisfied with the tech that guided me through getting through the sound bar.

We had way too many trees to make it work.

I was the one who screwed up. Not them. All me. I'll take it.

I called about an hour prior to talking with Crystal and I felt like that rep. had no idea what he was talking about. Every time I asked him a question he would have to put me on hold to figure out the answer. I finally got frustrated and called back an hour later. I was pleasantly surprised when I got Crystal as the next rep. She completely understood what I wanted and how to handle it.

Customer service - willing to help.

We are new to DIRECTV. We want to be able to use our Bluetooth TV in different rooms in our house. When we signed up for DIRECTV we were not told that there was an option involving a wireless bridge available. Now it's 2 months later after we've finally settled in and are utilizing our system more and we realize that we are unable to use our wireless TV in different rooms in our house.

The service representative was courteous, polite, and knowledgeable in her explanation of the services I would be receiving from DirecTV.

Excellent, professional service. On time. Answered all questions.

Only thing that I was disappointed with was that I was unable to get DIRECTV due to too many trees for the dish to be placed. But if I ever move you'll be the first I call though thanks for trying.

I am excited to be a new customer of DirecTV. I am very pleased about the level of service, honesty and professional shown by all of the representative I interacted with. I know they did their best for me and I appreciate them. It is nice to deal with a company that treats you with respect.

She answered all my question, was very nice.

Very courteous and knowledgeable. Problems were resolved quickly and satisfactorily.

Total experience was smooth and to my satisfaction.

I am quite sure that one of DirecTV's hiring requirements is that you must be brain dead. I have to call every month to correct my bill. Every month they tell me that they have it all straightened out. I don't have time for this aggravation and frustration. I am done with them. Got my bill today, guess what, wrong again. This call I will make will be to disconnect service. I am so done with these IDIOTS. They have some lying, cheating folks in their retention department. Last year I called to get my programming changed. I needed a lower plan. I am a disabled veteran and could no longer afford what I was paying anymore due to a limited income. I was out of contract at that point. I agreed to a one year contract with the lower pricing. The price I agreed to would not increase. Twelve months later BAM, I get a huge bill. I called and said to cancel service. They said I still have one year on my contract. I blew a gasket.

Yes I would recommend a friend.

The agent who helped me was very quick and helpful.

Josh ** was a great tech. All should be this good!!! George (Id) ** was so helpful and really did a great job fixing the problem, hope all the people I come in contact with at Directv will be this helpful!!

Top grade for a new customer.

Overall the service was very good and very easy and I am very pleased with the representative.

I had a great experience, tech was on time, very neat, was willing to take the time to ensure I understood the equipment. He made sure that he clean-up after himself.

Experience is pretty good. But it does seem to take a long time on the phone, as I'm being asked the same questions that I recently was asked by another DirecTV person. Also, I received a letter yesterday addressed to Dorothy **. What about my surname!!

Very helpful, interested in meeting my needs.

The service provider I dealt with on the phone was very nice and polite, took awhile but we got everything figure out. The technician that come to the house was nice and polite. Not overly happy with his work. I don't feel it was completed.

My experience was excellent.

Installer showed me his id and was very nice and professional.

I never leave negative reviews but I felt like others should be aware of how DIRECTV really operates. I signed up for a bundle service and paid my bill every month on time. Come to find out they never bundled it correctly in the system and I was getting billed for full internet (CentryLink) and full DIRECTV. The first 3 calls to customer service (which were 3 way calls between the two and myself) were helpful yet nothing ever got fixed so on the 5th call I decided to cancel because I was moving (military). Once the individual realized that I was determined to cancel (keep in mind I was respectful) they became completely disrespectful and would not correct any of the things that were stated. At the end of the day I was charged an early cancellation fee because I canceled a service that was promised to me, yet I only canceled because they could not get the service correct. I hope this helps someone avoid a bad situation.

Sales rep was very nice. Answered all concerns.

I decided to give the representative of DirecTV 4 stars. The representative understood my concerns as a first time customer. The representative explained everything to me in a very courteous and professional manner. The representative explained to me that everything would be fine.

So far so good.

My whole experience with DirecTV has been nothing less than excellent. Day of installation I had to leave the house as close to noon as possible. The installers got here at 8:00 and performed like the experts they are. I was out of house on time.

Had to schedule service at my home and the customer service woman was great and got everything handled very fast.

Very good customer service.

After wading through the maze of DTV/ATT automated phone network, I finally got a chance to talk to someone. On my third call, I was able to get all of my questions answered and felt comfortable switching my service. This person was not able to take care of some additional wireless additions and changes I wanted to make. It took 2 additional contacts to get me finished with what I wanted to have done.

When we subscribed to DirecTV, we chose service on a monthly basis, just wanting to try the service. Customer Service assured us we were under NO COMMITMENT. When they do the install, you sign something -THAT is the commitment. 2 years, in fact. So after 5 unhappy months, we are still on the hook for 19 months of service and equipment rental. We were LIED to and DUPED into a 2-year term when it wasn't what we ordered. How can they get away with that? That's bait and switch. If you dare to try DirecTV, read everything. DON'T SIGN ANYTHING. So I say, if I'm on the hook for the duration of the 2 years, why not keep the equipment? Because they will file against you. When you call, record the conversation. Tell them you are and if you dare to follow through and do sign something, have an attorney present. If you're only option is DirecTV, Read.

The customer representatives are respectful and helpful. It's very much appreciated. Although I don't get service for another five days, I believe it will be as amazing as the customer service I received.

Processed my request, no questions asked. No problems with my request.

At the time of placing my order I was mislead by what I would receive in the end. 1/14 today was the day I ordered the service, and I was given a price point of 3.99 for one international channel that I was already paying for with Time Warner at the amount of 11.99 and so for that I went ahead and decided to complete the order. The sales department told me to have the tech complete the order and to call the customer service department to get that channel added for the price point mentioned. 1/17 this was the day that the tech came and installed only one satellite but needed to come back again the next day because someone forgot to mention that I also would need the international satellite as well since I order the international channel. 1/18 the tech come back and installed the other satellite and one box and he wanted me to check out the channels.

Great quick service.

The DirecTV representative did a great job with me. She was patient with all of my questions and I was completely satisfied with the answers provided.

DirecTV is a horrible service to have!!! Their agents are not accurate or nice! Their agents give wrong information out to the customer, then when you complain about it they aren't willing to fix the problem! They are a horrible service, I will never recommend their service to anyone!!! Do not sign any contracts with them, expect to get screwed over when you do!

I was not able to get service because of my apt place would not allow it.

I have not had my installation yet, however getting signed up was very easy.

I would definitely recommend. Good service and great people.

Representative was very knowledgeable and empathetic. Overall, great customer service experience.

Excellent customer service.

Good and great.

Customer service was professional, courteous and knowledgeable about DTV services. The Technician who installed the service kept me informed of arrival time and I also received a call from DTV the day of the appoint with the same. They both were right on time. Technician who installed the service was so thorough. There was no need for questions. This was a great customer experience from beginning to end. Keep up the AWESOME service DTV!

I just signed up for service. Will be installed on 1/23/2016. I hope everything goes well.

We were traveling and wanted to watch our saved programs on GenieGo. They had a new software update which I did and the new software cleared our save information. When we were trying to link back in we were told we needed to be at our home 7 hours away to set it up. What nonsense. I spent 1 1/2 hours to find out that they couldn't help. Hung up on once, disconnected once and lots of wasted time with no help.

Had a great experience with DirecTV sales and support staff. If we need to go to dish TV I would definitely recommend DirecTV to anyone.

I ordered DIRECTV because the offer was very satisfactory and it would have saved me money. I cancelled because I was not aware that I would have to disconnect all of the equipment and take it to UPS or pay $600.00 for their equipment, per AT&T. That is the reason I cancelled.

Avoid DIRECTV sold in Costco, Sarasota County. If you have Verizon FIOS, stay with them. They have better service. 5 days without service waiting for a technician. Just a few technicians available to cover the area.

The customer service I received was exceptional and I couldn't ask for anything else. I confirmed my package details and made adjustments.

AT&T handled most of the contact with DirecTV. It was my responsibility to contact DirecTV with my daughter's DirecTV customer number to ensure that we both received the bonus from her referral. The DirecTV agent was able to take care of this promptly.

Autom was an excellent resource and answered all of my questions.

Yes I recommend.

I've been with DirecTV for 3 years and wanted to end my services when my contract expired. DirecTV transfers you to the retention department who does everything they can to make it difficult to cancel. They will argue and try to wear you down.

Salesperson was attentive and informative and guided me to decision.

I got my notification to place my order, I placed the order with little or no effort. I got an account set up and got an install date very quick.

I had problems with them last on different bills every month, and signed up for your service and theirs. They sent a email saying my first month bill would be 209.60 dollars so I canceled everything.

I had a really good experience with the representative. Was very helpful and addressed all my needs.

This company is awful. Service is awful, products don't work, customer service is never american, always somewhere in Asia. You can never understand the agents and they always insult your intelligence. When you tell them that the equipment is broken they don't fix it, they just give you more channels or a discount. Then the package they added for "free" starts being a charge after 3 months and they don't tell you that you have to cancel the package or you'll get charged. I HATE THIS COMPANY!

Both the initial rep and the subsequent rep were helpful and courteous. The initial rep spelled my name incorrectly. The second rep corrected the spelling.

Everything went well except they said I could access tv from a pc or tab within 30 min of set up. Two days later I got to log in and it is very limited. I can only get channels 202 and up until my equipment is installed. This was never explained before hand so I missed all the NFL playoff games because I couldn't get local channels. And the reason I got DirecTV was because it was supposed to lower my AT&T bill, but you can't change service until your equipment is installed. That means I called AT&T and stayed on the phone about two hrs with a 3 different people that said they were going to do everything that day .

Changing install time - customer service made requested change.

At a time when I was confused and upset by my changing cable, internet, and landline providers, my initial experience with your company was one that did not add to my frustration and allowed me a chance to make the best decision for my needs even though I was not able to join your service. For whatever reason, you were able to treat me with the respect and understanding I required and expected from a business. Thank you for your help.

Easy and quick installation. Installer was friendly and polite. All tv channels were programmed and worked before he left. His arrival was prompt and he resolved all issues before he took off. I enjoyed the experience and would recommend it to anyone.

Had great help getting the things I wanted.

I will make this short and sweet. The representative was far more than just professional. The way she helped me is the way everyone worldwide should be in human relations. She is an asset to DirecTV.

Very attentive customer service.

Both the rep that answered our questions re signing up for the service and then a couple days later had a problem and dealt with your customer service area. Again the rep was polite and I felt that the rep really wanted to help us rather than just get on to the next call. It was all a great experience.

You have excellent, smart, helpful employees. I would recommend to friends.

It was easy and they answered all my questions. Would come back if I ever move where I could get the service.

Changed installation date. Rep was very understanding and easy to work with.

The tech never showed up. Waited all day for him and said he came.

Friendly, prompt, knowledgeable service people.

Everyone I spoke to, from the sales rep Donavan **, to the customer service rep Angela, was very professional and helpful. Each was able to answer any questions I had. I would recommend DirecTV to anyone who asked for advice about it.

Requested earlier install date. But overall good services.

My sister-in-law Charlotte ** recommended DIRECTV and I've had the AT&T U-verse wifi for over a year! I've always been happy with them! The ones who helped me were awesome at their job and helped me as much as they could! I would recommend DIRECTV and will here where I live to others!!!

Fast and friendly service.

I was told that the price in 2nd year would be $24.99/month; however, it is actually 2 times more. Yes, $59.99/month! After a year of the 2-year agreement, they told me it can't be $24.99 even if I cancel some channels. On the agreement letter, they do not describe the actual price for the 2nd year, so please do not think they will give you any discount in 2nd year. I would not sign up in the beginning if I know the truth and will cancel it as soon as I can.

Had great experience and great results. Agent was fantastic in explaining, which is very important. Price was great also. Explained I only wanted basic channels and no extras. Did not try to talk to me about other stuff. Explained what next year rate was without getting raised the following year. Didn't want any surprises.

Very satisfied with the whole process. I made a mistake trying to call AT&T using number in directory. Didn't get anywhere. I ended up going to the AT&T store and got everything I needed. I was not given a card with DIRECTV contact info in Anchorage. Might not hurt to provide such. I needed info on installation.

All went well, timely, no problems.

I received a letter from Experian indicating that I had no credit rating. I knew this was false and I called DirecTV. The CSR was courteous and knowledgeable and he answered my question with confidence.

Great service and product.

So far, excellent service.

Consolidated AT&T with Directv but the package my partner had was better. Cancelled the appointment with no issue.

On time, showed us how product worked and was very pleasant in showing us how it all worked.

So far, Directv customer service is excellent and way better than Comcast. Directv's CS reps are knowledgeable and willing to help, unlike Comcast, which is why Im switching to Directv.

Was very satisfied with all DirecTV people I spoke with. All were very helpful...

I got a flyer from DirecTV and called to sign up when the rep sold me a different package at a very high price. It was too much so I called to cancel when the Rep. found a solution and helped me to get what I wanted. I'm old. I don't have much money and I don't need every channel available.

Very good service.

Max sounded like he was prepare to sell and give a good customer service & I really appreciate that.

Spoke with the best customer service rep I have spoken with at DirecTV. Her name is Gianna and she was exceptional. She answered my questions and concerns about adding DirecTV to our motor home. Upgraded our home equipment to Genie with a minimal installation fee and set up the appointment for the same day. Explained that we can use our existing DVR on the motor home and then gave us Starz for free for 3 months! Gianna was so friendly and helpful. She recognized our last name and discovered she went to school with our cousin. This was the best customer service I've experienced in a long time!

I was going to get service, but it could not be set up because of the trees. The technician was complete and thorough in his explanation and examination of property and possibilities.

I was truly surprised by the professionalism, attention to detail, genuine care, and felicity shared by the representative who assisted me. It is difficult to do all of this with authenticity and alacrity. For this example, I'm eager to share my experience with others. Finally, I was very impressed by the competency and genuine enthusiasm reflected in the service offered by the service representative I had the pleasure working with. It truly was an exceptional customer service experience.

I was told that I would have access to tv programming BEFORE I received my satellite dish. I found out last night that I wouldn't be able to watch episodes of American Idol from FOX. Not too happy with that.

I called to connect my DirecTV to the Internet. I had been connected previously, but had been unable to connect for a few weeks. I called at 11:05 am and spoke to Shayna. She had me go through several steps that I had already attempted. She told me I should keep trying. Since I had put it off for a couple weeks I found the answer unacceptable. I asked to speak to a supervisor. She told me none were available. I asked for the name of the supervisor, but she wasn't sure. She said there were too many to name. I asked again to speak to a supervisor.

DIRECTV - knowledgeable tech.

New customer and so far a great experience with setting up my new service.

It was the best customer service that I had encountered in quite awhile.

Installation - Great customer service. Would recommend!!

It will not work for us due to so many tall trees on our property and in our area. I would recommend your company and service to anyone. I experienced efficiency, honesty, kindness, professionalism and good communication with all your employees/workers that I came in contact with during this time. Thank-you for your service. I only wish you would invent a device that could get a signal that would work in an area with so many trees. I would love to go to another company like yours rather than the one we presently have. Thank-you again.

When contacting DIRECTV, my call was handled quickly and professionally. My contact with customer service was pleasant and informative.

I would recommend anyone to DirecTV.

It was explained to me that the change I wanted to make would increase the cost of my service.

Answered my question to the fullest.

I am looking forward to having DirecTV as my service.

Thank you for your help with my service need. I am very satisfied with my service. I didn't have to wait very long for a representative and when she came on the line she didn't take long to answer my question and set up my service. Thank you!!

I was pleased with the professional manner in which I was treated. The sales representatives and the installation personnel were very friendly and courteous.

I was very excited about changing to DirecTV but my home does not provide a direct line of sight. The tech that came out was patient with explaining to us what the problem and was very apologizing for not be able to service us. Call in to figure what my next step is, Christopher was very helpful with leading us in the right direction.

Everyone I have talked to so far has been very polite & helpful. I wasn't on hold for very long either.

I was dissatisfied because I was told I was receiving the fastest speed internet and yet I found out all I received was 24MB when in fact because of the area I am in that is the highest. I left Cox Communication because of a very similar reason. If I had known that you only offered 24MB upfront I would not have signed up with AT&T because I was getting 100MB at Cox. That information should have been disclosed to me with my initial contact.

Cable is terrible. DirecTV is the best. Everything is better.

Things so far have worked out well.

The service tech was very good.

Overall experience was good!

Despite being registered on the "do not call" list and an email confirmation from DirecTV that they would stop the robo calls, I am still receiving them on a daily basis. Extremely annoying.

I just want to make a list of things to make others aware of. First, discounts that are promised will just "fall off" of your account without you being told. If they come out to fix their equipment that is malfunctioning they say it will cost you nothing, but then slide a service fee onto your bill. Then when you call to ask about it they say "well do you think you could have fixed it yourself." They will promise you money on a redeemable Visa card to get you to renew your contract then it never gets added to your contract after you agree. Then when you call about it they will say its being elevated to the national office and they will call and they don't.

Sales techs were very nice and helpful.

I like the way they are working. They trying the best to make you happy and that is all about. Thank you DirecTV.

The install tech was awesome!! He went above and beyond! Have already shared my experience with my friends!!

Very helpful with signing up. So far we are enjoying our experience and hope it stays that way.

My problem stemmed from the channel lineup for Choice package that was contained as a link in my confirmation email on Jan 8. The lineup DID NOT contain any regional sports networks, especially Root Sports SW. I called your help desk on Jan 8 or 9 and asked why. I was told Root Sports SW was NOT included in Choice. I explained that the listing on DirecTV's own website shows that it is included, but the rep on that day was emphatic. I almost cancelled my order that day.

It has been a pleasant experience getting my service.

No problems with any rep. Louis so helpful to me but unfortunately installer came Jan. 13 and could not install because of no signal, which actually was no surprise to me. But I have already recommended DirecTV to two friends.

The first installer obviously did not want to do the install. But the second install did a great job.

Prior person I talked to would not take account # for refer a friend.

Called cable was going off. Was told I had old system needed to be updated. I said, "That was ok. I don't want my bill to go up or channels to change." Was told that it would be the same when I get my bill. $20.00 higher and in a 2-year contract. They said they sent me a email telling me that bill was going up and would be in a 2-year contract. They did not. Been with DirecTV since 2009. Will change soon as I can get out of contract. Very dishonest people. Tell you one thing, do another.

I will be finding a way to speak to Karen if I have anymore questions or concerns. She was a total gem and I appreciated her time.

Everything went fantastic and very smooth. HOWEVER, the only issue was the AT&T customer service reps kept messing up my request to correct the billing address, account numbers, and phone numbers tied to my name. I pay for my son's service in Toledo.

My son who had referred me to Direct received a credit as well as I because of my call. The technician was very helpful & friendly.