DIRECTV Reviews

Ordered but was forced to cancel as I might be moving for work. Everyone was very helpful with every step, every phone call, every question – and I had many. GOOD JOB!

I am concerned about losing my signal. I had this service before and had some problems losing the signal. The service was very professional.

I am very satisfied with the total experience so far in ordering and getting my DIRECTV package. Will further update after installation.

Was very happy for the start-up price and I was told what the price would be after a year. So far everything seems very good. Being retired I have to be careful.

Had a miscommunication upon signing up. Called to rectify the situation and the agent was very polite, enjoyed helping me and I was able to receive the service I expected at the price I expected with absolutely no hassle! Great experience with installation technician as well. Very satisfied.

We have been customers for over 10 years, briefly left to use U-verse, wasn't happy with the constant pixelation of the picture, freezing and losing a good chunk of programs as a result. We went back to DirecTV; everything was great, until AT&T purchased them, following which, we began to experience most of the same problems we had with AT&T U-verse with more added into the mix. We have programs that show as recorded or are recording with the length of program shown, only to play if from our DVR, to have nothing there. Also, programs we have in our series manager, that do not record and it is not due to order priority either. Then there is issue of the last 5-15 minutes not being recorded of a show. Along with blackening out of the screen as if programming stopped, pixelating, freezing.

Customer service repress five was very helpful in resolving my issues with a portable satellite.

Helped me make a decision.

My overall experience with Direct/AT&T was very good. The reason we could not use Direct/AT&T at this time was our landlord would not permit a pole mount dish on our lot. I will be interested in the future, but I need to have some trees removed to allow the signal. I will also be interested when I can get AT&T telephone and internet in my area.

I wanna say thank you to DIRECTV for handling everything so well.

Had the order in. The tech showed up on time and I had an emergency and had to reschedule. Reschedule went smoothly and the tech was prompt and did a good job.

After our initial set up I was to contact internet provider. I was informed they could not provide us service. I contacted Bundle division. I spoke to Marisoll. I explained things. She did not understand what happened but ran us through her system. When it was done we were able to get installation with the same company whose system denied is.

I have had nothing but frustration and rude service people with the U-verse support personnel. They are outsourced and though they speak English, they do not really understand when you talk to them and were annoyed when I asked to speak to someone else. What a pleasant difference it was when I called DirecTV customer service! Great customer service DirecTV!

Good experience with the people I have talk to and very helpful in resolving my issue.

We are moving to a retirement community. I had (mis)understood that they only offered Comcast service. I later found I could use Dish and was satisfied to stay with ATT. It sounds as if we will be very well served by the package offered. I was also pleased with the pricing.

The service was fast. The representative was helpful. The technician was effective, clean and friendly.

As I explained before after a great fabulous encounter with the rep, it was shattered by negligent follow through and cost me money. I don't mind paying for your services but your mistakes it's hard to see why...

Everything went smoothly. I couldn't be more pleased.

Your customer service rep Ramon ** was absolutely excellent at resolving my issue. He should get promoted and a raise. He is that good!!

My experience has been a 10. My questions have been answered and everything done most professionally.

People who do not speak the same language as me are hard to work with.

He was extremely helpful when he installed the equipment.

Representative gave me information needed.

Sales Rep: she gets a 10 perfect. Technician Tyress: 10 perfect. Could not have had any better experience than I had. Let's hope my future dealings with DirecTV stay that way.

The service tech was very helpful.

You need to consider a discount program for senior citizens or those on a fixed income.

I notified Direct TV in August that I was not receiving a tv signal in August 2015. In September, I was billed again. In September, they could not schedule a technician to correct the problem. In November, and December, Technicians could not correct the service. During our visit Xmas, it was finally declared they could not do it. Upon returning to the northeast, I was told I had to return the equipment. I ask why didn't the technician take when it was determined in January that they no longer provide service. My next visit, I mailed the equipment on February 16th. On the 26th, I spent an hour on the phone, I was told they had no record of our past contacts. I was I never reported the problem. I spoke with customer service and two representatives agreed with me. The last person was Gem, located in I do not know where? He said his employee no. was **. When I was transferred, everything we agreed to, was misrepresented. This is a horrible company.

Very good Service. Happy with my choice for DirecTV.

I signed up for DirecTV in Oct. with the newest version of the Genie. I was unable to connect to the internet so after 3 weeks, A tech. finally showed up and replace the Genie for the older version which worked fine. I returned the Genie via UPS as instructed. My Dec bill showed a charge for non return of the Genie. I did a "chat", explained that I returned the Genie and was assured the charge would be reversed. The charge was still on my Jan. bill but I didn't worry as sometimes it takes 2 billing cycles to reflect the correction.

I was very dissatisfied with the service too many infomercials and it took 3 hrs to download on demand movies. Not problem with Internet. When you call to cancel service they charge you $480. The only way you don't get charged is if you cancel before install. Very disgusted. Don't do business with them at all. Going back to DISH.

Got a promotion of $250.00 Visa card after signing up for Directv at AT&T store and was not offered that promotion. Because we were not offered that promotion at time of signup, representative got us $100 credit on first bill and we're receiving $100 Visa. By doing this, we didn't have to change our hookup time and day.

DirecTV experience so far has been excellent. The only contact I have had is with a sales rep signing me up with a 2-year contract. They were great to speak with and knowledgeable. My installation has been scheduled for 1 week out, b/c of my needs and my availability. Thank you Direct.

I had no problems discussing anything with the customer service representative or the installer. No complaints from me. I got a good feeling as a result of the positive experience.

I am in a "contract" (that I never signed) with DirecTV. In November of 2015 they agreed to charge us a certain amount. Then in January of 2016, the said they were raising my amount. They said they can raise the amount anytime they want. I don't understand how these companies can have a "contract" and I am the only one who has to live up to my end of the agreement. They also charged me twice for one month. Instead of crediting my charge card, they can only credit my account. Most of the TV companies are allowed to get by with these "contracts" that only the consumer has to abide by. I think this needs a really hard look.

He gave me information on how to get internet and telephone.

I will recommend a friend.

Reliable service even with a rushed and early cancellation. Thank you.

All was successful.

The team were really nice and answer questions easily. Very knowledgeable.

Helpful and upfront about costs.

Received a new receiver that won't connect. Over two weeks before DIRECTV will have someone come out to fix. When I asked them to just cancel service I was told I would be charged $20 a month for the next 2 years cancellation fee because I had renewed for 2 years when I activated the card in the new receiver that doesn't work. I was never informed of this cancellation fee when I called to activate the card. Besides you can't receive DIRECTV service without activating the card. I have been a LOYAL CUSTOMER for over 16 years. DIRECTV just lost me as their customer. I may 2 years, but I will be sure to let everyone I know about their practices.

We considered DirecTV to switch our tv and Internet service to them. After running our credit three times and took the $21 installation fees, they ask to run our credit again for Verizon 'cause they don't provide Internet service. The agent asked us to be sure disconnecting our old provider service so they can come and work the next day from 12-4. The technician came 4:50 late almost an hour and talked to me from the balcony that's they can't provide the service cause of the satellite facing the building and she left!

The counselor answered for my question, just like it was her problem. She was so kind and solved all of the issue very quickly. I was very satisfied.

He was an awesome help.

Your agent was very professional and courteous.

I have a horrible experience with DirecTV. I called the night before installation to verify if they need anything since I will be at work and my husband will be the one at home. The agent said everything was set. Then the day of the installation my husband told me to call the verification team. I answered everything then the agent said I am a male. I told her I can send them my dd214 and she told me I need to go to SSN coz it's showing I am a male. When I just went there to change my maiden name to a married name. I felt so discriminated for what that agent said.

I am very impressed with the service thus far and look forward to enjoying DirecTV.

Love DirectTV already and the boxes haven't even been installed yet.

Technician Robert came and fixed the problem I was having with DirecTV. He did a great job and I would recommend him to other customers.

This was an enjoyable experience. All contacts were professional, well versed and accommodating. I intend to refer a friend to DirecTV. Thank you for caring.

The DirecTV family has been very good to us. The lady who rescheduled my appointment was very nice and took care of everything and didn't have me on the phone long at all. The technician was very respectful and did a great job and the sales guy was awesome and very helpful with answering all of our questions. I'm very satisfied with DirecTV so far.

I did not have a problem with DTV. The problem was with Verizon's bundle package that was screwed up. DTV part was correct but with me ordering everything through Verizon I had to cancel everything.

As of 2/22/2016, everything is working just fine... Thanks.

Very happy with the whole process.

Explained that I was evaluating satellite TV alternatives to my current cable TV provider. Only disappointment was that DirecTV is unable to bundle Internet and phone service in our area.

Joseph the Sales Representative that showed up was kind and had great knowledge of his products. Amber, when I called customer service, was professional, efficient and helped me without any arguing or further questioning!

Everything worked to my satisfaction.

Technician very good. The score 10.

Very pleasant staff & service.

Sales rep was very knowledgeable about the plans and patient in explaining them.

Customer service was patient with me as I'm a new customer.

Inquiry into redemption of Visa card. Agent fully explained that after I activated my account, which was installed today, I'd have opportunity to go into website and complete activation and that is what happened within one hour.

They were very helpful on rescheduling my installation, even though the tech arrived at my house and then left without calling me. I was put in a standby list.

I was very happy with the people that helped me. They knew what they were talking about and answered all my questions. They seemed well trained and helped me with all that I did not understand what thing meant, and I hope that I remember all I was told. Thank you.

Great to deal with and very understanding of senior citizen situations and needs.

As long as DirecTV was not owned by ATT, I had no problem with them. As soon as ATT merged with them the rates went from $20 per month for bare bones basic to $28 the next month and now it is $62, so I canceled. Now they want to charge me $220 because I canceled prior to 2-year contract being up. First of all if I had understood this was a 2-year contract, I never would have signed up... especially KNOWING it would go up to $62 as I live off social security and hardly watch TV. When I called ATT the rep could have cared less, just read their script to terminate my service. Also threatened taking the money out of any account they have on file. ATT does not care!! They have wayyyy too much power with this merger.

Took cw channel 14 off without notice. I love this channel due to Supernatural being on there. The channel was taken off without notifying us. The customer service department hasn't been helpful and never got a reason for the cancellation. I'm disappointed in the company.

So far our overall experience with DirecTV has been great. No problems. Very pleased so far.

The service itself wasn't bad, but they ruined it with what they do to customers. I called to cancel my service just after the end of a billing period. I was told that my service was canceled and that I would receive boxes so I can send the equipment back. I never received the boxes. I did receive a bill for that entire next month. I thought maybe they would only charge for part of the month, since I canceled at the beginning of a billing period, but no. They charged the full month. The next month's bill date was approaching and I still hadn't received the boxes. I received yet another bill for that next month. So I called them to see what was going on. They said that they never received a call from me so it never got canceled. I assured them that I spoke to someone who even tried to convince me to keep the service, but I had declined. This didn't matter to them because they said they didn't see any records of ever receiving a phone call from me.

Too difficult to get a live agent on phone. Too dependent on robot phone assistance with not enough troubleshooting options. Poor programming choices, poor customer service, poor picture quality. Too expensive and difficult to determine optional other programming. Signal scrambles too often and on regular basis for no apparent reason like weather. Allow visibility to all channels in guide to determine if suitable to add to programming package.

DirecTV was better before AT&T bought them. I have my internet & telephone landline service with Cox Communication and I also have Technical support to clean my Computer to remove viruses & other problems. Cox Cable with internet, landline telephone & technical support is very good. DirecTV is 3 to 4 since AT&T bought it. I will say Cox & DirecTV are great in reliability. Cox is great! DirecTV could improve the location of the stations where you could locate them better.

We haven't ever had a problem with Directv and are very unhappy that AT&T took it over because UVerse has outages and just not as good, many of our friends had key word had, UVerse and dropped it. We just have the basic package. We are unhappy that we can't get Pac 12 sports due to Pac 12 makes you buy the entire package for all season's and all college games. We just want football. Our rate keeps going up and we haven't increased our package.

Takes too long to get a human; demands your account # and phone #, and when you DO get a human they want those #s as well. Good quality picture with few interruptions. Response to their standard remote is very slow. DVR has little memory. I don't get the channels I want because that would cost $100 per mo. instead of $50; three channels are Golf Channel, Al Jazeera, and HBO. We had a rough winter and only lost service twice. Tried to dump them, which resulted in getting basic service for not a lot of money.

I have been a long time customer (almost 20 years). Whenever I call with a question or issue, it is handled quickly and to my satisfaction. The equipment and picture is great. The only minor issue is loss of satellite during a major storm, which is usually only a few times per year and lasts only a few minutes each time. It is a bit expensive when compared to cable or other Dish. However, it is the only way to get Sunday Ticket so it is more than worth it for me. I would highly recommend DirecTV.

No matter what I call about, the rep always tries to upsell services like Starz or HBO. My DVR cable box has slowed down. Channel changes can take 10 seconds. DirecTV says "upgrade to the new xxx" for free but demands a new 2-year contract. That's hardly "free". I've monitored my habits. We watch only 15% of the channels we pay for. No value here but no choices other than Comcast which is just as bad. Frequent outages even without storms. High pixelation on certain channels. Audio loss is frequent.

They just don't give a damn. All they care about is their paychecks. Service to the customer means nothing to them! It has gotten worse and the prices have went even higher since AT&T took over, as I knew it would. When the contract is up I will switch to DISH! Good reception, nothing else good! Highest price of all other cable and satellite providers. Poor value for the high prices they charge. It is good but then it should be for what they charge and you will not get a kiss or the benefit of lubrication. Never go with DIRECTV or anything AT&T.

The different departments do not talk to one another. The buyout of DirecTV by AT&T has created a monster. All the operators you speak have heavy accents. One installer installed. A second one came out and redid all of his work. He said it was not done up to code. The value is good for the term of the contract. Just like Cox it has its own problems. The rates among all of the providers is getting way out of hand. DirecTV has a lot of just crap channels (repeats and sales channels) that are not necessary but they add to the cost. You on no planet need 4 stations of the same station with the exact same programming.

I almost never have to call customer support. If I do, it is usually about the package/price and not a problem. Very few if any issues in quality. The amount I pay each month, this is hard to assess, but I do wish it was cheaper. It rarely if ever goes out completely. Well it probably does more than I am aware of as features go. It is always trying to come up with new ones.

One time I called DirecTV to complain about my bill. The price went up 3 times over 2 months. They finally gave me a small rebate over 12 months after I told them I'd report the problem to our A/G office. I found there is 1 channel I really want and in order to get that 1 channel I had to pay for the next tier of service making my bill $123.00 month now. In order to get 1-3 good channels you're forced to buy the next block of channels. I have had to replace my box almost every year due to it breaking down. We need to be able to pick our channels instead of them tells us what channels.

So far all the Cable & Internet providers I have had find a way to increase what you already have yearly. When you call to find out why they try to sell you numerous other things and are unwilling to let a customer keep what they have at the same cost. The reps are trained to sell you more service and not keep the customer satisfied with current service that may not be functioning correctly. Compared to years ago when they all first started, I'd say service is almost non-existent for most providers unless you get a great employee or technician. I have been lucky a couple of times! Way too expensive.

Have to jump through too many hoops to get help! Always a different person comes out. After begging! 200+ channels and I only use about 15! I have the CHEAPEST PACKAGE and it is still going up each month. Always keep appointments. They should have a Sr. "deal" for people on fixed incomes or at least don't charge so much for unused channels! And all those "10.00 here, 10.00 there" RIDICULOUS AND THEN... taxes/fees/etc.

Good support but most times I feel like I'm an employee resetting and programming my own system yet not getting paid. Quality of picture signal has gotten worse since AT&T took over. Cost packaging has become more complicated by breaking out the packing into individual pieces. This allows them flexibility to increase costs slowly without drawing attention. Pretty reliable unless there's a big storm. Something should be addressed about passing on fees to consumers without regulations.

I was lied to when I placed the order for service. I was told it would be wireless then a subcontractor came out and told me it was an extra $100 for wireless and strung wires and staples all over my house. It looks like crap. He just wanted to make the sale. Freezes up sometimes during bad weather. Hard to find the channels you are looking for. They make you sign a two year contract... not a fan of that. If you opt out earlier, you still have to pay a reduced monthly fee for the remainder of your contract.

They give quick service when called upon for repair or change in programming and price. Like the Demand Programming Option. The only issue is when we have very bad weather and that's a given because it's a satellite providing signal. There is a lot of redundancy of programming. Won't buy a whole sports package to just receive one or two programs. The programming is set up to do just that. I'm not buying!

If you have an issue and do need to call I'd say (when you finally get through to someone) they've generally been fairly helpful. The wait is a pain though and I hate automated messages. It's too expensive. Yes, I have a couple hundred channels available, but it's amazing how often you can look through all of them and still find nothing on. I've probably never even gone to 180 of those 200 channels. We are also UFC fans in this house and it kills me to have to spend (another) $60 to watch a fight. Other than heavy rain or snow, it usually works. Let me pick my freakin' channels.

Helpful when call with a technical problem or a billing problem. It is good most of the time and now rarely goes out on rainy days. Like to be able to record many programs at the same time, watch many programs on several TVs, lots of storage for recorded programs, more programming than I have time to watch, ability to pause, rewind and fast forward, and picture in a picture. It is going out much less when it rains than it did when we first got it. Would like to have dual tuners so can pause a program, swap it, and then come back to it and resume viewing.

Have not had to call them in a long time... when I have in the past, they seem to want to help, but are limited. Too many packages that you have to pick from. While I watch very limited channels, I must pick one of the packages that has all those channels and have to take channels I do not need or want. Every time there is an electrical "hiccup" it has to reset. Too many sports channels. We do not watch ANY sports, yet must weed through hundreds of sports channels we are forced to have with our package.

We moved from Arizona and our satellite service transferred over to California. They arrived to set up in our new location and they took their time and explained everything to us. The relocation move went very smoothly thanks to customer service. Their service was individualized and personal which we really appreciated. We have recommended DirecTV to many of our friends because of the programming and service provided. We have had DirecTV for almost 8 years and I can't remember that the service was ever interrupted. We have upgraded a couple of times and have added programs along the way. We have had another provided in the past and this has been the best. The remote and programming has been very user friendly. We are really pleased with this whole package!

After a year they start dropping "discounts" till actual bill is over $120. So we start dropping services to compensate. Result 29 months in and we are paying $74 for basic. Service is adequate but overpriced. I think a guaranteed price for 2 to 4 years would be easier to take so that one could budget. I have no problems with server reliability. Performs even in storms for the most part. I like DirecTV for the most part. My problem is with the booby trap charges after the first year. I kind of knew about them but hoped we could negotiate a new deal but not much there. You would think that we could at least come up with a 2 or 3 year average price that is a little more realistic. I think I will try antenna tv with something like netflix or Amazon's programming. Which may cost less.

DirecTV has been deceptive with their service from day 1. The quality is not A-1 like promised. Service is bad when it rains and when they feel the need to play around with buttons then request for customer to unplug and other steps needed to restore programs. My highest bill was $600+. When bill is overcharged I request a manager to fix it. They give you a song and dance then following month more charges!! I was coerced into signing up with combined AT&T and DirecTV to lower my bill, but my bill inched up every month with two companies. I then called to separate and was punished by my bill going even higher to the tune of $600+!!!

We were customers for over 10 years when we had a problem with receivers. I called multiple times with no satisfactory response. The employees were very rude. I repeatedly requested a supervisor but they didn't comply. This went on and I refused to pay until this was resolved. I had repeatedly expressed my difficulty emotionally due to their Furness but this didn't get further assistance.

Responsive, speak english, try to help, will send someone to the house if they can't solve the problem by phone. Only thing keeping it from being 5 stars is loss of signal during storms or icing. Seems they could design a dish more resistant to both (heat the dish during ice conditions). I can't really rate it since I don't know what my options would cost and I don't have many options since I live outside the city. DVRs are not as reliable as I would like. I've only had one serious issue in 15 years; but that was this year when they held me to a poor decision on my part that would have cost them nothing to correct. That alone would make me switch after 15 years if I had a viable alternative.

The only time I talk to a CSR @ DirecTV is when I want to do any upgrades. And because I pay for the maintenance, I am eligible for a free upgrade every two years and I am happy with that. The only time I have problems is when the snow blocks the signal then it's not too much of a issue to clean it off OR when the clouds build up in the south and blocks the signal in which case I can wait - I'm an adult. I've been with DirecTV since the late 90's when they 1st appeared. That installation cost me $900 +/- but I was fed up with the then current cable company. Since then any upgrades haven't cost me much. I happen to like DirecTV! The weather is occasionally an issue - that's it! It is what it is.

Tell the machine that answers the phone you want to cancel, that gets a live person straight away! Even though it costs more per month for support of your equipment, should it fail, it is worth it. However, should you need an upgrade on your cable box, they will demand you agree to enter a two year agreement to get the new box! Doesn't matter that you've already paid the last six years and bought the old box over and over! They tell you to throw the old box away and mail them the card plus, look for them to raise your monthly cost soon after that because you had to replace the old box! Less than one year left, and we are out!

I can't seem to order pay-per-view movies without contacting them and spending 1/2 on the phone and then being charged an extra $5 for it. Our box is outdated and barely works anymore. Despite spending $10 per month for several years, I still can't get a new one without signing up for 2 more years. The price constantly goes up on its own. Last year I had enough and they brought the price back down below $80 per month. I haven't made a single change and it's already back up to $155 per month. Other than snow problems it's fairly reliable. Their pricing isn't fair at all. They shouldn't be able to jack their prices up (when no changes or agreements were made) especially when it's over double.

Support is ok. After navigating thru the endless prompts, I finally get a live agent to assist. I have installed an "option" that is not available from DIRECTV, I purchased an after-market dish heater, that seems to have nearly eliminated loss of signal in snow & heavy rain. DIRECTV should have this available from DIRECTV! DIRECTV is expensive even for my package with no movie channels. They have put PROFITS before customer service. As a retired couple, our income is fixed and our social insecurity had NO increase this year, thanks to lower fuel prices, but pretty much everything else went UP. DIRECTV expects me to recommend them, but the price is too high. Rarely an outage, but that is also because of the satellite heater. I LOVE the option to switch between 2 programs, which pretty much ELIMINATES those annoying commercials; now, if DIRECTV would respect those of us on fixed income, and offer a seniors' discount.

Call center personnel are courteous and helpful but often seem to be using a "how-to" or troubleshooting manual to resolve problems with the TV service. Overall, quality of service is good but the equipment (receivers/remotes) have a mind of their own. Sometimes they work and other times, they are unresponsive. When they are inoperative, receivers have to be reset several times to get a picture. With our current plan (Choice) and its 250 channel selection, it is a farce! Of the 250 channels, the majority are infomercials, Christian programs (enough with these charlatans!), etc. These channels are worthless when you never view them! The channel lineup is ugly and not worth the costs. Seriously considering another service or no service at all, when our contract is up.

Offer free upgrade and if you accept then you've automatically signed up for a new two year contract. Try to back out and you have to pay for two years of service or they turn you into a collection agency. Call when the "rented" equipment breaks down and if you haven't been paying for their maintenance plan you have to pay for the service call and pay to have the equipment replaced. Paying over a $100 a month and nearly 20% of a prime time viewing hour is taken up with commercials. Offer alleges 100s of channels, half of the channels are ads and half of them are selling sex products. Only outages have been during severe storms. Way too many commercials for a "paid" service.

I have had a lot of trouble in the past getting problem solved but have had no problems lately. I have DTV in my motor home. In 2012 I could not get programming at some locations. They told me I needed to get special filter in line which they would send me. The problem was I live in Yuma AZ, and I was in Santa Rosa CA. They said they would have to send it to my home, where I was not going to be for about 4 months. They said they would have to change my address to my daughter's address in CA, which they did. I got the filter and it did no good. I was told I would have to get a special antenna for my motor home which would cost $1800 plus $200 to install.

Getting set up was good/fast. Getting a good Box was very bad. Boxes always seemed to be not operating properly, repeatedly had to be reset. Service would make like they were trying to help, but mostly, didn't help. We expected to have a decent spread of channels we actually liked and wanted to watch; instead, most of the channels we were forced to subsidize, were those we didn't want. Decent only as long as nothing went wrong. They reliably failed to actually fix the issues with the boxes.

The techs are not particularly informed. They make you go through the same steps every time. I had an issue they couldn't solve which I finally figured out. Once they told me their engineering department was aware of the issue and was working on it. I asked if there was an estimated time to fix and could then let me know when the issue was resolved. They said no and no. Terrible tech support. I had another issue that took over a month to fix which occurred due to the merger with AT&T. Pretty steady but definitely faltered in storms. On demand is slow downloading most of the time and sometimes doesn't work at all. I suppose comparatively speaking it was a decent value but I think all cable is grossly overpriced and buying packages is outdated. It should be a la carte. Deliver a la carte programming and reasonable prices and make sure your tech department are actually trained tech savvy individuals.

Customer support is usually capable and English speaking which is a huge plus. 95% of the time they answer my questions in under 2 minutes. The myths about satellite service being spotty are just that. Myths. In the nearly 10 years that I have had Directv, I have had exactly 4 weather related issues. A tech advised me to spray the dish with WD-40 every winter to keep snow from building up on the dish and I have not had an issue since then. Boxes are fairly reliable. If a little slow as far as guides loading, but when they do fail, Directv gets a new one out in 1 day. It is honestly a little more expensive than what I would like to pay, but given the rotten service and outages with Comcast and Time Warner I will shell out a few dollars. Again, very few issues over the 10 years that I have had them. Equipment is reliable. If a little slow and if it fails they will replace it quickly.

Customer support is pretty good for this service but they do have holes in the support. They are unable to copy the recorded programs from one dvr to another (first dvr died), they are not as familiar with their hardware as they should be and the online support need to be more aware of boots on the ground tech service. The quality is very good with the exception of reliability in inclement weather. The satellite bill becomes very expensive when you start adding on options, especially when such options should be in the "Basic" package. Channel section could be a little more flexible and the prices of all the services are high. The Genie and Whole House service are good steps in the right direction. However, even now they are playing catch up with the storage of items and with UHD coming they need to go at least 5 terabyte for storage as well as having a one terabyte SSD for current usage.

Feedback has to do with installation on the roof of a Luxury RV COACH. The Satellite is not inside a "dome" instead folds down flat while driving. We have 4 TVs , 3 inside, 1 outside. It cost approx $6,000 for the install. After install I called DTV and apparently the cards in the boxes were used and that account was in collection. They tried for 45 min to talk us into waiting for new cards to arrive in the mail. Terrible. Same problem crops up every time I turn on tv. Zero. $6,000 to add to top of our RV COACH. Took 4 hours to fix that situation. I call DTV once a week minimum because I don't have service. To date still can't get service on the outdoor TV. For you RV folks don't fall for the sales pitch of mounting a fold down dish instead of one in a dome. Also, I think it best to avoid DTV at all cost. Works 30% of the time.

I have maintenance agreement for any repairs. They do everything possible to avoid coming to home. I'm in wheelchair and they expect me to climb up where tv & box over fireplace to check wires, etc. When I say "I can't" they get nasty and say this has to be done before a service call. I usually then quote ADA rules to them and they come. But it's just their attitude. Does not even broadcast in 1080p, only 1080i, but claim to be cutting edge technology. The bill goes higher & higher. No tv when it rains! They claim 99.8% of the time it's receivable, but not in rain!! Costs too much for what you receive. The little add-ins are what drives up the bill.

Had a problem with picture - screen showed little boxes. Asked for help, was referred to tech with more experience - said it was the HDMI cord. Told her it was not. This was the third call - same problem. Had already replaced at my cost. Finally sent out a tech - found out it was a refurbished box and it was broken. Replaced box - was still same problem - not as bad. Said it was because I was in my fifth wheel! I called Directv back and told them I wanted to file a complaint on the service of tech on site and tech to my home - was hung up on.

I signed up for internet and cable for $49.99. My bill was $106.00. I called to cancel, and CenturyLink and DirecTV said I would have to pay $480.00. So I am stuck with a scamming cable and internet co. FTC has a class action suit against them. But it doesn't do me any good if I cannot cancel this service. I did not sign any contract with them. 0 value. They are liars and scammers. I want out.

After subscribing to DIRECTV for over 7 years without a contract, we moved to an area that had Comcast as part of the Homeowner's Association Fee, therefore, we could not take DIRECTV with us. Because they had given us an upgrade to new equipment (after we whined because they were giving it to all the new subscribers, they said we had a contract and now we had to pay an early release fee of $200). I wrote to the president of DIRECTV and they took $100 off but said we still owed $100. I am refusing to pay this fee and they are threatening to send it to a collection agency.

If you can ever speak with a live person, they are not knowledgeable about the service. It's like they are working from a script. Every problem is the same to them. Channels keep changing. Some channels that are on our plan I can't get at all. They keep going up on our bill. We don't have HD. We haven't changed anything except dropped premium movie channels in about 10 years and our bill just keeps going up. If it rains or is cloudy you can count on it going out. I bought my equipment when we first got Directv. Now they say we are leasing our equipment even though I paid for all of the boxes and DVR. I have to return equipment to them even though I paid for it!

Customer support is frustrating at best. When you call in you're directed to an automated phone system that, at a painfully slow pace, wants to walk you through every possible solution before finally allowing you to speak with a human. I'm in IT and I do tier 4 support; I understand troubleshooting, rebooting, etc. I don't need to listen to a recording explain the multitude of troubleshooting steps, how to perform them and why they're important because I've already gone through them.

They promise you something and never deliver. I have given clear instructions on several occasions and the instructions are completely ignored. I don't trust them to complete any request without having to contact them several times and they still with no results. I was told I would receive a VISA card for re-signing with them. With much reservation, I resigned - NEVER again. I gave them several options where they could place the dish but these were ignored and they stuck it in the middle of my yard. I called them and they sent someone else out but only to tell me that's the only place they could put it. All it has to do is sprinkle a little and I lose all reception, which is really a lot help with bad weather coming. I'm not happy with anything that has to do with Directv

The CSRs always try to upsell to me instead of fixing the pricing problem. Not the best, picture is grainy a lot of the time. Keep the price consistent and not so high. We pay $86.00/mo for the old Choice Extra package. Paid programming and infomercials are on most of the time. We very rarely have any issues with it going down. They used to have it where the subscriber could program the box to automatically switch to another channel when a favorite program came on. For example, I'm watching X program at 8:00 on channel XY, and I can program the box to change to another program on channel XYZ I want to watch at 10:30. That was a really great feature.

Very poor. Typical of telemarketers -- shuffle from state to state -- no solution. Nothing but a government sanctioned SCAM. False and misleading commercials.. Would rather throw TV out before I get abused like this again. It can't be a reputable company. Wanted DISH Network instead!!! $19.99 per month first year. First month over $40.00. Second month over $49.00? Nothing but an organization of lies!!! I have quit watching a TV with DirecTV -- never again. Get better, more honest regulations. Enforce them or cancel the charter of companies. They seem to be exceptionally dishonest. Should never work with the public. Need offices in all large communities -- face to face contact, not talk -- to Ohio, Florida, and Arizona.

They are only interested in how they can get you to pay more, Pay for their equipment that doesn't work, pay for more programming etc. WE frequently have issues with picture quality and signal. They offer not much to address it, just "Oh well sorry about that." Yet I pay for this and can't watch it. WE do not watch a lot of TV, yet want good wholesome shows, of which we have to pay for premium packages to do so. WE don't need 200 channels when we only watch about 15 of them. It's ok most of the time, but we do experience a lot of quality issues especially with the recordings on the DVR. I wish they would allow us to pick and choose the channels we would like and only pay for that.

DirecTV tries to act like you are a valued customer but they fail to produce when you have a problem with their service. They cannot solve the problem and hope you will live with the poor service they give you. Also they always try to stick you with obligating you to a 2 year agreement. They always increase their prices and do not give you advance notice that the prices are going up. They will sent out a serviceman that doesn't have a clue how to fix your problem and hope you will just live with it. Too many channels that we have no interest in receiving. Would rather order channels from a menu rather than buy a package. Price is far too high for what we watch. TV signals are usually good but the quality of the boxes and DVR are not very good.

Their service was good. Great picture quality and overall experience. However, they were too pricey and even after 3+ years with them, when it came time to cancel they weren't really willing to do much to cut the expense. They just told me I was already getting pretty much as low pricing as I could get. I explained it was still more than only streaming online and they tried to tell me in the end that would probably cost more (pay to see new movies, current shows, etc). For a while, we had issues quite regularly. However, after a while and several service calls, it got better and we didn't have any more issues. If you call (outside of a contract) and tell them you are looking to cancel, they can save you some money. But you have to ask!

You have to wait what seems like forever for a real person to answer your phone call. When they do answer, they do not give you any completely honest answers to any of your questions. You get transferred around from person to person until you either hang up or decide to wait them out. No two people will give you the same answer. My husband was on the phone with them one time for four hours to get our bill corrected. It is ridiculous that you can't talk to one person to have your problems solved. The installers are very informative about everything that they install. They take the time to explain all the features of the equipment that they install.

Troubleshooting is a tiresome process because they never actually listen to what you are saying and takes forever to get to resolution they should of got to in 2 minutes. GenieGo sucks. No sling competitor option at all. Apps are ridiculously overthought and worked much better in past when not so loaded with garbage. Like all of them the first year is great then they just gouge you nonstop and increase prices every year. TV in general is a complete ripoff these days. OnDemand varies from service to service instead of all OnDemand being the same. It is ridiculous how broken the entire system is.

While they are helpful, it gets frustrating trying to reach customer support. Not sure if it's my location or the satellite but my service interrupts, is slow with its functionality. I still can't understand why I am forced to pay for a program I don't watch, i.e., Regional Sports Fee and they had the nerve to raise the cost! It's reliable as long as the weather is good. The wind and rain can be a challenge. I am used to my cable service. However I feel that as customers, we should be able to get more discounts other than having to refer people to qualify. I hate when my bill increases, and I don't see anything different. I feel at their mercy, because I want to stay with DirecTV, but feel taken advantage of with the price increases.

When mistakes happen it almost never takes more than 1 phone call to address the matter. Reliable service, although bad weather is still enough to interrupt service. Picture quality is good. Too many useless channels I have to pay for in order to get the 8 or 10 channels I do watch. I pay $90 a month for 200+ channels of which I watch 8 or 10 of, that's bad. Satellite TV still can't compete with heavy rain & snow, nothing you can do.

Personable (not like they're reading from a script). Clear picture, all the bells & whistles work as advertised. We pay over $80 a month for a minimal package (no showtime, no sundance; just HLN & ID). $80 I think is pretty steep. Of course one gets what that pays for. Nearly always up. Only down during bad weather (high winds, lots of rain). But very seldom out of commission, and when it does go down - problem is resolved fast! Once in a while we lose our most recent DVR recordings, & there ought to be a way to backup & recover such stuff. DirecTV is exceptional. LOVE the DVR services, very easy to record things.

Until recently (the past 6 months), the customer service experience I've had with DirecTV had been exceptional. But the most recent time I call to get a problem solved with setting up a mobile RV dish was abysmal. The tech I talked to knew nothing about my question/problem. Finally I got him to transfer me to someone who knew what help I needed. I hope this is not a sign of the future with DirecTV. Because up until now I have been very happy with them. On-demand is not as inclusive as advertising suggests. They offer plenty of movies. The quality of the broadcasts is excellent.

The customer support was great, until AT&T took over and then I started noticing extra charges on my bill, programming changes that impacted my utility and much longer wait times. I also received literally pounds of mailings for "offers" from AT&T wireless and DSL. The service provided is mostly top notch - unless there is a billing or programming problem. The pricing is high - due entirely to monopoly rents and price collusion by DirecTV, Dish, Charter, AT&T and Comcast. Works unless there is a big storm - which is to be expected. They are a monopoly. FCC should not have approved the AT&T purchase of DirecTV. Millions of customers told FCC this. The SEC should step in and use the Hartly-Taft Act to break up these monopolies - this is a mandate in federal law that is being ignored. Over 50% of the price is monopoly rents (as evidenced by what is charged where there is actual competition).

Very nice but they do a lot of lying to customers. I do like the dvrs I have but my experience with Directv is the dvrs have a shelf life of about one to two years at most before they start malfunctioning. That is when Directv offers you a "free upgrade." Problem is, that free upgrade is going to trap you into another two year contract. That's Directv's scheme.

The stress caused by illegal billing and selling me what they can't provide makes all services they offer valueless. On 12/22/15 DirecTV (DTV) and AT&T sold me an internet/cable bundle deal that has been heavily advertised after Clear Internet went out of business and DTV partnered with AT&T. On 1/1/16 AT&T didn't show up for the installation and I lost a day at work waiting for them. After hours on the phone trying to find out why they scheduled an appointment and didn't show up, I was told they rescheduled it and notified me by email. However, that email never came to me. On 1/4/16 AT&T technician showed up and said the internet speed I ordered wasn't set up on my street. He went outside and looked around the house and then told me he needed to run a line from the street. Then he disappeared and never came back.

Everything was explained very well.

Effortless customer service. DirecTV rep was very helpful, and knowledgeable and resolved my concern quickly.

All questions were answered efficiently.

This is my fault, but when I looked through my channel lineup, two of my favorites were not there, Science Channel and H2. Getting these channels is cost prohibitive. But again, I should have researched it closer.

The installer was neat, pleasant and amazingly positive. Really pleasant guy. His buddy came by and was also pleasant. Good team for Stillwater.

My concern after being presented the total package was that I was not ready at this time to make a purchase/choice of this nature at the present time.

Very satisfied with staff and service. The staff was respectful, helpful, very accommodating to my scheduling service. The service was very good. The service man was respectful, considerate, helpful, and engaged in conversation. I'm happy so far with my service.

Customer service and sales staff did an excellent job on setting up my new account and assuring that I received the best equipment to give me the best product and service at the lowest price.

The majority of questions were answered with helpful information in making a decision about becoming a subscriber. Thank you!

Rep. very friendly and eager to help.

Cancelled service. Representative was very understanding.

Everyone I dealt with was very professional.

Very helpful and patient.

I am still new to DirecTV, but so far so good!

My 86 year old mother called because she never received her $200 Visa Gift Card that was promised when she signed up. This was our 3rd attempt (I was not willing to let them get by with not sending). After holding what seemed like forever, we discussed that. Then, on a different topic, she wanted to make sure she would not be charged for the 2016 NFL package, as it was only free for 2015. We were told upon signing up, the WE had to call and cancel the NFL pkg BY May 2016 to make sure she did not start getting charged in Sept for it. We were then transferred to the NFL pkg dept. That customer service rep was very unhelpful and rude. She stated she cannot "cancel" something that she is not "currently" being charged for and did she (my mother) understand that.

Informative and professional.

Everyone I talked to was friendly and helpful.

Very good service.

Best experience. I never had to call more than once to get my problem resolve.

My family and I switched from U-verse to DIRECTV last October. That was a huge mistake! The only reason we did this was to get NFL Sunday Ticket. From the time we switched it was one technical problem after another. I called them many times or just dealt with no television (sometimes two or three times a week). Each time I called them they allegedly fixed the problem. The straw that broke the camel's back was on 2/19/16 when we tried to watch the news in the morning but had another error message for the umpteenth time. I once again called them and explained what the screen was saying. I further asked her to look at the notes on my account to see how many problems we've had and that I wanted to cancel service and switch back to U-verse. She said we are locked into a contract but she would speak with her supervisor about letting us out of the contract.

Customer service was very prompt in answering my inquiries. The tech that came to my house made a clean installation with no hassle.

Several weeks ago we had channel 36 ME TV. Now I have noticed it's been deleted. I called DirecTV and the agent told me, "We NEVER had that channel" which was A Lie because we've been watching it and LOVED IT. WE have been customers for YEARS. I feel ripped off now because DISH customers still have their ME TV CHANNEL So what gives with us Losing ours and not even having the option to BUY the channel. Shady crappie like this makes me want to cancel immediately and switch to DISH where I can enjoy the channels I want without getting it for 3 weeks then like a rug pulled out from beneath me it's GONE! That's how to get a POOR REPUTATION as a company. I wouldn't recommend this service to anyone!

I've always had Charter and I've enjoy being able to record shows. It's awesome.

I activated my service from vacation mode a month before coming back to Florida. Arrived and my TVs wouldn't work. Called and problem was that they didn't activate TVs in the bedrooms so they did that with a touch of a button and I was up & running. About 8 hours later I had no reception. Called and they guided me through various steps & after 20 minutes got reception back.

Your sales rep was very good at presenting all information, personable and answered all questions.

Very good service and person that help me was nice.

Customer service very helpful! Answered the questions.

DirecTV handled my call with professionalism to my approval. Good job!

An issue with the first installer. He was to schedule another appointment for Monday the 15th from 8am to 12pm. I called around 10am when I didn't get a phone call in reference to my appointment.

I am new to DirecTV and I just want to say thank you for caring for the customers the way you do.

The customer service man was well informed and very polite. He totally resolved my issue. A true pleasure dealing with the gentleman. A 10+ as far as customer service is concerned.

Had an overall good experience so far. I was not as fortunate in dealing with AT&T, who is the provider for the internet service in my package with DirecTV. I finally got an appointment time with them but took much longer and a lot more trouble. Only telling you that because they are your internet provider to your customers. Would recommend DirecTV.

The process was pretty routine with no unexpected problems.

Very helpful and knowledgeable associates.

Phone Representative - Very nice and pleasant.

I think calling this representative was the best idea I had because not only was she nice she helped me through the process in which I totally understand from the beginning. I answered a question and she replied very quick and she also took me into step by step process.

Service was great.

Have no comments at this time. So far everything from sales to service has been satisfactory.

I would highly recommend Jake (the person who installed my DirecTV). 10's across the board. Very polite, courteous, and professional. Very helpful with any questions I had.

Not bad. Automated phone system better than some but still automated. Reps seemed to know their stuff.

I like this cable company.

The customer service rep was extremely courteous, professional, and quick. He did not give me the third degree, when I called with my request to cancel the installation that I had scheduled with a third party. After having doubts about having it go through a third party, I thought it best to cancel with them, and then reschedule with DirecTV, directly. He did not insult me by questioning my decision. He simply helped me. Period. What more can you ask for?

I was very happy with the service I received.

Very professional installation.

I called DirecTV regarding the installer, James, who indicated that the equipment couldn't be installed. He was at my home than 5 min when he made this determination. I called and spoke with Paul to set up a different installer for a second opinion. Paul was able to assist with this.

It took the last representative's help (Barbara) to finally resolve the issues I was confronted with. I suggest that there should be a better communication with AT&T and DirecTV with regards to the bundling of services because it was not very clear to me who is providing which services. I thought everything was being handled by only one entity. It was very difficult in the beginning to resolve all the issues due to miscommunication.

I was very pleased with my experience rescheduling my install.

I didn't know what to expect because I am switching from AT&T but the installer, the girl I confirmed my change in the order to the customer service, everything has gone smooth as silk.

Got the information needed and being installed Monday.

Had to cancel installation due to the fact that it had not been two years since I left DirecTV and went with ATT due to internet problems and they gave me a great package the first year but will definitely call DirecTV when my contract is up the end of August.

Representative was very helpful and suggested to delay appointment until I was able to speak to the agent that handled the setup of appointment for DirecTV on my questions.

Customer rep was very good.

Great customer service.

Steve, the service tech. was efficient and polite. Explained what he had to do and rescheduled because CenturyLink was not installed in our home.

Sales rep was informative, friendly, patient, and no pressure when certain options refused!

Rescheduling installation days and asking about how satellite dish would be installed as well as DirecTV fees. The installation date was rescheduled for my convenience and my questions were answered satisfactorily. The representative was friendly and helpful.

So far I am loving my experience with DirecTV.

Customer service was great! Install was easy and great tech! Very happy.

I was disappointed I couldn't get this... but am satisfied with my AT&T U-Verse... Was doing this to bundle and save money. Didn't work out.

Technician very helpful and explained everything.

Am really happy, though I just started using Directv, I have had Xfinity before and the experience I had with them is nothing to write home about, but this is different compared to Xfinity, and I love it.

When contacting anyone from salesperson to the technician everyone was helpful.

Great and quick service, very thorough.

I am satisfied with my purchase with DirecTV. Two Issues I have. I was not told at time of order that only 4 televisions can operate at a time. I ordered an additional box to accommodate an additional set but 1 unit has to be off to run 4 sets. Could have eliminated the 5th box, should have been told this at time of order. Also I was scheduled for an install window 8am to 12noon. Tech never showed. I called customer care on the matter and was told no tech was assigned to me. Then was texted about an hour later stating that tech will arrive between 1:20 to 2:30 which he arrived.

When I placed my order I told the sales rep I did not want movie package HBO etc. When my email order arrived I was going to be billed $53.99 per month so I called to get this resolved. Also, had question about Genies. All my concerns were resolved and/or answered.

The guy that installed our tv service was on time and did a great job! The guy who came to install the Internet service got started on the job and got hurt. This was on the 15th so I was without Internet until Thursday the 18th, when another guy came and installed it.

A sales rep call me and offer a package better than the one I actually have, both in price $82 and channels. I agree. When they installed I called CenturyLink to verify the price. CenturyLink, which is the internet and phone providers that DirecTV uses told me I will end up paying around $80. I called DirecTV, they told $42 for cable services. So combining both amounts it was around $120, but they quoted me over the phone (including equipment fees and rental) $82 for first years. Basically they just LIED to me.

New installation changed to the month of March.

He was great. Worked diligently while he was here. Very professional. Very skilled and fast with the setup and installation. Listened to my wants and needs and I deemed his opinion highly. I feel him to be a big asset to your company.

Sales rep teams seemed knowledgeable, courteous and efficient.

I had DirectTV service at my residence but moved into a new residence recently. The service at my previous residence was OUTSTANDING. I called to set up an appointment to have DirectTV installed at the new residence and the appointment process was also outstanding. The technician showed up on time and surveyed my property for a good location for installation of the dish on my home. The problem was there was no good location for "line of sight" of the dish on my property. This was unfortunate because I like DirectTV, their service and the customer service they provide.

I have been with DIRECTV for a while and it is a great service.

DirecTV was great to work with and took care of my issue.

Overall a very pleasant experience with the customer service reps.

Great service and the picture is super clear compared to years back. Keep it up.