DIRECTV Reviews

I currently have DIRECTV but I WILL NOT renew when my contract is up... The phone reps need to be trained better. I have talked to 5 different reps and still no HDMI upgrade. Everyone says something different even the "supervisor"... The price of what is supposed to be FREE changes depending on who you talk to and what time of day or night it is. I was told to call back on the18th to receive my "free upgrade" only to again be told a different price and given the runaround AGAIN. I finally decided that I was done trying to get anywhere with these people and will cut them loose at the end of my 2 year period... Find a more consistent company such as local cable or the sticks that people are buying... If AT&T don't do a major overhaul this company will probably be defunct in 3 years.

Satisfied. All works well.

Just want to thank everyone.

Just an all-around good feeling from interacting with your customer service personnel. You may use our name in any advertising you choose to. Looking forward to receiving new service with your company this weekend. There is one slight concern -- it seems that we are having trouble getting access to the networks. My wife esp. cherishes NBC, since The Voice is her favorite program. We hope that somehow that can be rectified.

After many calls to AT&T and talking to many people. The first tech said I was not able to get it! I had ask that the first tech to have someone else come out. I thought he had, But after not hearing anything from anyone. I took action and called myself to find out he in fact did not. Although it was scheduled to start on 02/19/16. When we in fact did not have the service. Dennis was able to assure me that he would send someone out as soon as he could and he did. Thank You.

Horrible customer service experience. I had been a loyal customer for 4+ years and moved to a new city. I placed my account on hold and once I moved into my new residence, called DirecTV to install at my new 1880 historical, white Victorian home. I waited 10 days for a technician to come out only to find that the house had no cabling and the only way to install was going to be to make a hole through the outside wall and wind two black cables around the front of my house going over my front windows and my front door. For obvious reasons I declined to go this route. I specifically asked the technician about my contract and he told me that if he could not install the service I would not have to worry about the early cancellation fee.

I could not accept the Directv installation due to where it would have to be placed.

Great Experience. Very professional installer.

For me, someone who cannot be sure where they can rent, or live, because I have only a month to month rental agreement. The time of obligation to your contract just makes it too risky financially to commit to your rules stated in your terms of agreement contract... Thus you lose me, a good customer.

Everything was great.

I called the day they were suppose to come out and set up. I canceled 6 hours before the time to set it up. They took care of the issue and gave refund back the next day.

Wonderful service. Needed to reschedule our installation of our service. Our representative handled this quickly and was very understanding.

Very happy so far.

Good service, on time, good equipment, great price.

The installation was done on time. He was very polite. And made sure that he tracked no mud or snow in the house. And explain how to use the equipment he installed.

I was completely satisfied with my experience with Directv from my initial call to the sales rep through the installation process with the technician. Everyone was very professional and helpful. I felt like a valued new customer.

Sales rep was great.

Installation - Everything was great.

Getting information from DIRECTV was much more pleasant than dealing with the AT&T side.

Everything good so far.

Really good experience. Thank you.

It was great!!!

I called just to get information about the service but the gentlemen was so helpful that I ended up signing up for DIRECTV even though I had thought I was going to go with Fios. The only issue I had was the wait time on the phone to schedule my installation. I tried to do the automated but it would not allow me to book the date I needed so I was put on hold for about 10 minutes. Other than that I have had a great experience.

One of the best experiences.

The service was wonderful and the agent was prompt to answer all my concerns.

DirecTV promised me I would have an internet bundle with Verizon. Verizon can't provide service here, so I called DirecTV and explained my problem. It didn't matter, so now I have to pay over $400 to end my contract with them just so that I can have internet! What is wrong with this picture?

When I first started with DirecTV I was very happy with their service and the number of channels they provided that were not premium channels. The number of HD channels was very good as well. 10 months ago my bill increased by over $50 a month. Yes, I should have noticed that but didn't. That does not mean that I agree to have premium channels added to my bill. DirecTV says after a free trial if I don't cancel my new channels they will automatically be added to my bill. They put a note on my bill saying this but I didn't see it. They can increase my bill any time they want without me ordering anything by saying - you didn't tell us not to so you got it and now you pay. I called and complained and they took $100 off the bill, not cash, of the $500 that I paid. Is there a law about charging you for something you didn't order? Probably not but really a underhanded way to get your money!

Yes I would recommend a friend.

Very helpful.

Installation go on time and the tech is helpful.

I placed an order with U-verse and the initial billing I received from U-verse and DirecTV were much higher than what I understood them to be. U-verse jumped up and I was looking to save money but something went wrong with the billing I received. I don't know what yet but I am reconsidering the whole event. By the way, this was for two residences.

After careful review of my goals to find a less expensive alternative to my current cable and internet service I thought DirecTV was the answer. However after trying to find an affordable internet provider the costs to switch were too much for my situation thus we cancelled our contract and stopped the installation.

Scott - our technician was very pleasant, informative, knowledgeable. He explained what needed to be done and what it would entail and gave me several options.

Our experience with DirecTV was the type of experience that other companies could only wish to provide for their customers. The words 'informed', 'friendly', 'helpful', 'a human being', 'sense of humour', only scratch the surface. Other companies could take lessons from DirecTV in how to select and train their customer relation's personnel.

I decided to cancel. The lady was very helpful and not pushy.

Very helpful and helped get us the best deal.

Made a request to change my installation order. Request taken care of.

Questions were answered thoroughly and politely.

I would never join DIRECTV if I was anyone! I had Dish for 4 years and they was the same way. The only difference here was at least when I called Dish they would try to give you discounts to make up for it. I just got tired of calling every month and now DIRECTV is same way. DIRECTV want take off anything. They just keep promising it will not go up anymore. It's been 3 months since I joined and all 3 months the bill was different. Take my advice don't join DIRECTV.

The staff was PERFECT from the phone to installation. THANKS!

The service constantly goes out due to rain, snow or any weather that is not sunny. I then find out that if snow or ice get on your dish at your home it can cause an outage so you need to brush the snow and ice away. Well the dish is on my roof so not sure how I can do that. Why we were not told this when they installed it, we could have chosen a more convenient location. Tired of paying the high rates that constantly go up and the service constantly being out.

Why is 2 years contract but the promotion is only 1 year? After one year my bill will go up.

I was given a deal by a third party company for free half season NFL ticket and movie channels. I was as long told that I was not obligated to extend my contract. Then they kept billing me extra and when I told them I wanted to cancel they said I agreed to extend my contract a year. I told them to play the recording where I agreed to this. They stated they hire an outside company for the promotion and had not access. I threw their lying asses out of my house and went with Cox Cable. I never thought I would say this but Cox is 100 times better than DirecTV. I HATE DIRECTV AND FOR MY ENTIRE LIFE WILL NEVER USE THEM.

Everyone involved was very helpful. Didn't seem like I was being sold a bill of goods. Thank you.

I have been stood up twice on installation dates.

You guys are great - always a great experience with DirecTV.

Account #**. Since January of 2016 I have called DirecTV numerous times regarding the same issue. Most recently was 2/5/16, 2/7/16, 2/10/16, 2/13/16 and 2/15/16. The DVR was not functioning correctly. It only records one program at and the picture quality wavers between good and pixilated and freezing. Finally, after spending many frustrating hours on the phone on 2/13/2016 a technician decided to send me a new box. He explained hook up was simply.

Seems to be an honest effort by a company for customer satisfaction and value. Since we have AT&T cell service we could bundle a very nice plan. Our picture is noticeably nicer. It's actually a smoother, defined picture. Amazing.

Had to wait a very long time for assistance. When we did we were taken care of very well. We were sent to 3 people.

Had to cancel my order cause they couldn't install it where I lived.

Excellent Sales Agent! She helped me in every way possible. She was sick and coughing but still was polite and helpful and friendly. She was able to explain everything and the products I would be getting and a setup time for when the installation would be. It was a great experience.

My experience with each representative was very professional; however the information was different. The issue was with the internet provider. The company suggested provider couldn't provide service to me. I had to contact my present provider for a deduction to meet my budget requirements.

Lord forbid you put them on auto-pay... they WILL gouge you. Also, the value of their packages became less and less over time. A LOT of the channels are infomercials, videoless music, etc. They'll try to retain you, then re-up your rates to insane fees. My bill changed EVERY month. It was ridiculous. I finally got rid of them. I put up a $40 low-profile antenna where their ugly dish used to be and get 44 channels - all the major networks. I bought a Fire Stick for $39 off Amazon. It has a lot of free things to watch, plus I got Netflix for $8 a month (NO contract). I get WAY more quality content now, I'm saving nearly $100 a month, AND I'm not letting DirecTV rob me any longer. I am MUCH happier without DirecTV.

Excellent service, helpful employees, great product.

Happy brand new customer!

The install person. He was EXCELLENT. Called before he came; was early... which was great; polite; answered all our questions. Very patient, introduced himself and showed us his name badge before he entered our home. If we ever have problems, we will ask for him!

The representative was sensitive to my needs & did her best to satisfy my concerns.

Great experience! Thank you for your hard work.

Signing up for DirecTV. It was easily understood and made me very clear of it all.

Too costly and did not provide internet or home security.

Install set for 2/17/16 between 8 and 12.

I wanted to get the Wireless Genie instead of the HD receiver we currently have. They want to charge me a $150 installation fee. I said I can install myself but they won't let me. Really, come on, who doesn't know how to install a wireless receiver? Everything is wireless nowadays. Why do I have to pay them for something I can do myself? I am already paying at least $20-$30 more a month for our monthly plan than what a new subscriber can get but now you want to gouge me $150 to do something I WANT and am quite capable of doing myself!!

Great customer service.

The guy who helped me was super nice, made sure I was happy with the resolution of my request. Really happy. I hope the rest of my experience with Directv goes as well.

I recently contacted DirecTV to request a change to my original order. When the installer arrived he surveyed my property and recommended a change to wireless mini's. I called the number and spoke with Andre. He was very knowledgeable and helpful. The change was promptly made to the order. Again, Andre was helpful and polite. A great experience.

I purchased a new AT&T smartphone at 91 Boston Post Rd Orange, CT. 06477 cashier **. I have the promotion of customers who bundle DirecTV OPTIMO MAS Packages or above with AT&T wireless services on a unified bill receive an additional $10.00/mo. bundle discount. Well the first year I was going to pay before taxes $37.99 and second year $79.99 a contract for 2 years. But they sent me a bill for $77.02 then my bills will be $73.32 after taxes. On February 13, 2016 I called DIRECTV Supervisor ** employer ID: ** but he told me that I was going to pay $73.32 every month. This is my first time getting DIRECTV and I will never recommend anybody DIRECTV.

I just rated my experience directly with DirecTV; I had a bit of trouble getting past the automated re-scheduling system to a live person; the system insisted that only dates and times BEFORE my originally-scheduled date were available. I needed to re-schedule to a date AFTER the originally-scheduled date.

The overall experience was great.

I was very satisfied with the representatives who took my calls. They were very professional and attentive to my questions and concerns. I felt I walked away with more knowledge regarding the product and was satisfied that I made the right choice it getting DIRECTV.

Our tech was awesome and quick. He was in and out fast, he worked around my four kids and did a fantastic job! He made sure to take the time and show us parental controls, time restraints for the kids, and so much more. He even showed the kids how to record shows and us how to delete them if necessary.

I would recommend DirecTV. My experience so far has been great.

I just called and had really friendly and helpful service rep. I like the packages very much with all the options and the price is a lot better than I was paying so I would highly recommend DIRECTV.

No Pac-12 Network and nothing in site. Stay away from DIRECTV. Use either your local cable of Disk. DIRECTV is trying to strong-arm Pac-12 into a deal that is not fair.

The last call was very good.

I was very happy with customer service when I called with questions. I was pleased with the person who installed my system. The sales person that I talked with however did not fully explain how the cancellation would work so therefore I'm being charged a large fee and he was somewhat intimidating.

Thanks for great service.

Friendly employees are so helpful and considerate.

I had to cancel the installation of DirecTV at this time. Will call back at some future date.

Once they have you on the hook for two-year contract, your bill will increase each month. They'll add premier service, protection plan and if you don't look at your statement and do auto payment. You'll get ripped off of thousands of dollars by the end of your contract. Calling is useless as the service people have no idea what's going on and have no authority to give customers monetary credit for services they didn't order. This is fraudulent to constantly add services you don't want and then charge you for them. I have to call every month to get the billing corrected. I had auto pay and lost credit card so needed to request new one and DIRECTV now charging me $10 a month because I didn't have a credit card to charge to. They will not re-install credit with new credit card. I cannot wait to get service from another provider.

I would recommend to family and friends. So far DirecTV has been a very pleasant experience from set-up to hook up. Much easier than past providers.

I was on hold for 26 min and the 9.36 and 12.40 and 23.37 and 29.37 min today that makes 100.60 minutes that I was on hold. I had a customer service representative yell a curse word before putting me on hold. I had another one (Charles) refuse to give me his id#. I spoke with King (**) he informs me that I was "lied to 2x". Lied To. Once on the policy for a refund and then again with Charles refusing to give me his ID #. So, my experience with DirecTV is this. I was lied to, put on hold for 100.60 minutes, and cursed at. Is this the way a business should run??

Very Satisfied. Great customer service.

I actually have two accounts two residences, paying almost 400 per month to DirecTV; lady was RUDE (is there a negative star I can click on?). I was wanting to discuss my features and what worked for me. Asked about a different package. All she said was "You can get a $38 credit," I asked "Has that got anything to do with being an ATT customer?" She says "No, do you want the credit?" I asked again about ATT. She said if I bundled I could get everything on one bill, couldn't tell me if that was a net savings. I said "How do I do that?" She says "I will get them on the line," in a flash she is gone and I am talking to a damned auto attendant asking my questions so I hung up.

For nearly 3 years, my bill with DIRECTV was $79.84. We moved in October 2015, and since we've moved the bill has crept up to be $141.86. When I call to question why it had increased, I was told that the promotions had expired. I asked to speak to a supervisor because the young lady didn't seem confident in her answers. She put me on hold and tossed the called back into the queue, so I had to explain everything another Rep.

It was a great experience. Thanks for doing such a good job. Glad to be with a great cable network.

I had a truly amazing Customer Service Rep! She knew her product, was pleasant to deal with, informative and confident. She also invited me back at any time and provided me with information on how to accomplish that. This Customer Service Rep is truly an asset to your company.

Great service and help.

Service rep. promptly changed our setup date from a Wednesday to Saturday and directed me in the proper procedure to watch DirecTV on our iPad.

Great experience interacting with James.

20 minutes on hold, constantly repeating itself with DirecTV commercials and superiority, while in the phone queue to cancel service call.

Very friendly and took care of everything.

Keep up the good work.

As the homeowner of a duplex, my tenant has direcTV. The roof is being replaced, my tenant is out of town and the roofers need DirecTV to replace a deteriorated bracket that is attached to the surface of the roof. The roofer indicated that the attachment to the surface of the roof is not ideal and should be attached to the roof fascia. DirecTV will not fulfill my request, there is no workaround when the tenant is out of town. I have called twice and got the runaround.

Service for installation of DIRECTV was fast, on time and professional.

Service was excellent.

Great individual to talk with.

I had DIRECTV for years and decided to change providers because my bill was getting out of hand. I called several times trying to lower my bill and was told they could not do anything for me. When I called to cancel AFTER I already had installed cable with another provider all of a sudden they could help me out! Well TOO LATE! I closed my account with DIRECTV on Sept. 22nd, made my last payment of almost $300 which was cashed by them on Oct. 16th! I then received a bill for almost $230 for a November statement! I have fought this for over 4 months! I end up paying it so it wouldn't ruin my CREDIT! They abuse being a big company! I will never again be a DIRECTV customer. I will advise anyone I know to NEVER use DIRECTV!!! They are a bunch of crooks!!! Customer service is horrible!!! Supervisors are useless!!! STAY AWAY AND NEVER USE THEM!!!

Overall had a good experience. The person that came to install our service was very kind and explained everything very clearly. He name is Bienvenido, also he was very professional.

Very easy to deal with, they answer all your questions and are very helpful.

Quick & easy. Very happy. Answered my question.

So far so good. Easy to use.

Direct TV installer. Was very kind and knowledgeable, showed me how to work everything, answered all my questions, very well trained professional. I was surprised he did a great job. :)

Great. Keep up the good work.

The agent that helped me over the phone was in my honest opinion a true professional. Although we were still unable to reschedule at the time, she really did make every attempt to resolve my concerns. The entire time we were on the phone she kept a very positive attitude. She even seemed disappointed that the system wouldn't allow her to reschedule my appointment. Ultimately, when I was contacted by the installers, they were able to squeeze me in. The customer service agent that I spoke to should be the model that all other agents are weighed against. Thanks!

I am a new customer. And I currently had an issue with watching direct on my smartphone. Our scheduled setup date is a week away so we wanted to watch a few shows. The gentleman who took my call was very courteous. And did all he could to help me out to better understand how to use the app. He wouldn't hang up till I had confirmed I can see the show I was looking for. Thanks again.

I had great internet/phone/cable service from Grande; however, the bill kept climbing. I decided to lower my expenses and give DirecTV a chance. As a result, I placed an order with them to swap my services from Grande to them and entered HELL. They spent a whole day at my house ripping out the Grande equipment and installing the DirecTV equipment. It ended up that they could not complete the work due to a technical issue. They, however, assured me that it would be resolved quickly. What a joke! I have spent three days trying to resolve this without any progress. I have communicated with a multitude of people at DirecTV/AT&T who have no idea what is going on and unable to help including a "Veronica" who is allegedly with their "office of the president".

Keep getting overcharged and lied to about services. Last person I spoke with was a billing supervisor named Dan (I have his badge number too). Dan made all of these promises which were made clear in recorded and now they refuse to honor these promises. I have been getting messed over ever since I have had Directv and I ready to take legal council.

Needed to know if bundling was available with at&t and Hughesnet. Learned can only bundle once.

Everyone I have dealt with has been great to deal with.

I would like to tell you my installer did a great job installing my wireless equipment. He was fast and efficient. He also took the time to answer my questions and show me how my new controllers worked. I previously had U-verse and changed over to DirecTV for cost savings.

Services. I'm liking everything.

I was given a good rate for last year and was told at the time to call back in 2016 and they would get me a good rate again. I called back and the best I could was $2.00 off the new bill amount, there was no bargaining. I couldn't go with that so I cancelled my service and signed up with Time Warner. I don't like TWC, tried again with DTV with no luck. Finally called AT&T and got a good deal and was about to cancel my TWC but i9 told my wife what I had done and she didn't want to do it so I called and cancelled my new account. The people at AT&T were really great to work with as was the woman I spoke with when I cancelled the new account.

Call handled very professionally. Representative was helpful, knowledgeable, courteous, pleasant and not confrontational. Overall a good experience.

Very helpful and informative.

The rep was quick to answer all my questions and did everything to make the situation positive for me. She is a very good customer service rep!!

The person I spoke with was polite, personable, and helpful in figuring out my problem. Will definitely be telling all of my friends to sign up with DirecTV. Thanks!

My partner and I moved to Phoenix, AZ in 2009, which we bought a bar and our home. We did have Cox as our cable and internet provider for a while and we did not like that so we switched our service to DirecTV. So for the last 6 years we have had DirecTV in our home and at our place of business. I was calling them today to ask about our satellite box and they explained that they have had issues with this model so she is sending me out a new box that should take care of things she was very pleasant and handle my request very nicely.

Very friendly and helpful staff, very prompt in assisting me with all my needs and making sure they were thorough in all their explanations. Also helpful in making sure I got the best deal possible.

Changing service appointment. This was so ready! The rep knew immediately the appointments available for me. Polite, knowledgeable and very professional.

Everything was good except the size of equipment to be placed on our home and the fact that we couldn't get enough signal because of tall trees. Wish there was a better way to access signal.

A few months ago, I had a dispute about my bill. They looked at it and said I should have a credit. The next two months, my bill said No Payment at This Time. I figured I had paid from my bank online or they were still giving me credit. One day, with no warning, tv was shut off. I called them and they said I had enrolled in auto-pay and paid, and told me I had called my bank and cancelled my payment. I immediately called them and told them I had never been enrolled in auto pay. They insisted I had and told me I could no longer pay without Western Union! They finally admitted I wasn't enrolled in auto pay, and they would send me boxes to turn in my equipment in a month. They said I could still pay any charges that I didn't know I had, but I would still have to pay with some weird form of payment. They admitted it was their mistake, but frankly they didn't care. Stay away from them.

All very helpful and had a sense of humor. I only hope that it continues after I am connected and able to sample your TV service.

The woman I called on Sat. 2/6, gave me the wrong information. Didn't find out until I talked to my son who also signed up with DirecTV. Had to call back on Tuesday 2/9 and try and resolve many issues.

Everything was great so far.

The whole team made sure that as a customer I was completely satisfied, in a decent timely manner.

I needed to switch services and I was excited. Even though the process for setting mum services at my house was a little testing, the people over the phone were awesome ask. I'm looking forward to the service.

I would absolutely recommend DIRECTV to others and I think DIRECTV is better than other cable providers. So based on my experience with DIRECTV is amazing and we loving it so much and we want all to thank you and say you guys are perfect.

DIRECTV was very helpful with my issues with sales people who work in the field. I believe Mike was very dishonest. Mike can be reached at **.

I placed an order with DirecTV. I want to bundle my TV, telephone and internet services. I had no problem until I contacted Time Warner to connect me with their telephone and internet services. They would not cooperate with me. I will eventually come back to DirecTV.

The gentleman was kind, helpful, respectful. He seemed very happily employed and was very sincere and appreciative to have my business... He welcomed me to the DirecTV Family; as a consumer it feels nice to be part of a company that is striving to train their employees to care about the customer. I also love that DirecTV also cares for their employees and giving them a wonderful environment to work in; it really shows in their attitude... Thank you. I cannot wait to see what DirecTV service is about!!

The service was great.

I am very happy. There was a minor glitch at first but it was resolved within two days.

I am extremely satisfied with Directv and all employees I have spoke to from the company. Everyone has been helpful and professional.

Every experience I have had with DIRECTV thus far has been excellent... They're absolutely amazing and you can tell they strive for perfect business. They actually care about their customers which is uncommon in today's world!

The service was great and any and every question I had about service was answered right away and the person I spoke with was able to deal with the issue and fix it right away. I would recommend DirecTV to my friends any time. I actually already have. Thanks again.

Your technicians performed their duties very well. I give them a 10.

My entire new experience with DIRECTV has been awesome. I ordered service on Saturday and by Tuesday afternoon I had my service up and running.

The word that comes to mind... Satisfaction! I am very happy.

I have had the best experience with DirecTV. So far the customer care was excellent and the AT&T service was just as good. The only thing I had an issue with was that the technician who was supposed to come set up internet and phone rescheduled my appointment and I did not get any notice or anything until I called to find out what happened. They were delayed I understood that. Things are going great. I'm very pleased with the services thus far.

I called DirecTV to cancel. I told them the man who put in the Dish and set up the computer and landline told me that I had 30 days to cancel. They said he had no authority to tell me anything. I told them I could not afford the higher price that was quoted from Directv and Century Link combined. They said I could not cancel. Then on another phone call they said I would be charged $400 plus to cancel. I am a elderly person on social security, and the higher price threw my budget way off. It is difficult for me to pay the extra costs. I just saw the FTC is filing a court case against Directv and want my name included in the case.

The whole deal from calling for information to the installation was smooth and very professional.

Directv cool. So far so good!

Setting up a purchase and after cancelling.

Opened DirecTV Bill today. Another Price increase. Third one in 17 months. The claim they sent out notices in the mail and email. None received only when you open your billing statement. Was on hold for 20 plus minutes. Prior to DirecTV being purchased by AT&T they would answer the telephone. Increase in price and decline in customer service! Hopefully the government will investigate and fine them for not notifying customers prior to price increase. Will need to cancel service when contract is up in September. At least with Comcast Xfinity, Time Warner, and the numerous cable providers they do not lock you into a contract. They increase the price and you leave. They then offer you a lower price to come back.

Make another choice before using DirecTV. The customer support is lacking in all areas and when their equipment fails you are expected to pay for replacements and freight to receive the new equipment. The field service runs the same. They show up lacking the proper equipment, they schedule another day then cannot make that appointment, and want to schedule again as we stay home from our work for no reason. I am switching to Dish and would not recommend DirecTV to anyone!!

The install guy came out 2 hours before time. Love that. He explained and showed me everything he was doing before he did it. Went over everything thoroughly. All in all it was a very good experience. He knew what he was doing. Thank you DIRECTV.

Approximately 2 weeks ago, we had made an appointment for an installer to come out and install another box in our kitchen. This was scheduled for Monday 2-8-2016 between the hours of 8 am - 12 noon. The night before, I received an automated message asking me to confirm this appointment which I did. On Monday 2-8-2016 no one came out, so about 3:00 P.M., I began calling. I took the entire day off of work at a cost of about $250.00. I was advised that no one was coming out to install the box and that the appointment had been rescheduled for 2-23-2016, without my knowledge. I spoke with three (3) customer service reps who were all very rude. I was told that I would get a $50.00 install guarantee credit on my bill.

While upgrading our phones at our local AT&T store, we noticed the DIRECTV display. We asked a few questions and decided to give it a try. The crew came to our home on January 21 and determined that they were not able to get a good signal because of all the tall trees around our house, so we cancelled the service. My bank account had been charged a $124.45 deposit, which we were told would be refunded within a few days.

The only thing I would recommend would be better phone reception - lots of background noise and muffled voice. Otherwise great customer service - with all I spoke to. Am planning to recommend some friends!!

I had my answer very quickly about installation.

You have a very good staff that answers the phone. I had to cancel my service because I'm going out of the country. She also wish me a safe trip back, and invited me to come back when I returned home. So thank you very much to you and your staff for everything.

I'm satisfied with the service.

Sales and service very good. Congratulations!

My appointment time was for between 12pm and 4pm. It is now 5:21pm. No service technician anywhere to be seen. I have called customer service 2 times. They have been courteous both times. And both times have said they will have the installer call me. No call at all. I do not know if they work in the dark and it will be dark soon. I took time off of work to have this done today because there will not be time for the rest of the month to do it. I am hungry and have other things I needed to do after he was supposed to be done. I don't even know how far away he is if he is on his way. Very disappointed.

Service from the phone and internet rep was superb. There was communication problems with the TV install and it has yet to be done. Did not like having to wait another 8 days when I had already set aside the 4th for all work to be completed.

I was impressed with the team that installed the tv cable & the man who did the internet.

Getting Internet and satellite - I called to inquire about the service and the response was great.

Can you help please resolve this issue? Oct. 2014, service was installed w/o a TV or Proof of Signal/Service arranged by Verizon. DIRECTVs CSRs will readily admit that the service should NOT have been installed without a TV in place!! Yet, I was charged by Verizon for monthly unused DIRECTV services and when canceling in Sept 2015 was charged a $400.00 cancellation fee against my account. Now owing $310.00. I did not/do not own a TV!! I am willing to accept my mistake of trust and move on with a total cancellation of both the $310.00 amount due and notifying CBE, their collection agency.

Started an online order. Called to see if I could change it to get the 100 visa promotion. Salesperson was able to add a $100 credit on bill so I didnt have to start a whole new order. Very satisfied.

I did receive awesome customer service in this call. Thank you.

My experience with DirecTV rep, tech, and service were all a good experience. Again, they were helpful, friendly and knowledgeable. That make a BIG difference and the company need to keep the good customer service.

Had to cancel DirecTV. Our wiring is old in house and did not want higher expense of wireless.

So far everyone I've talked to DirecTV has been very helpful and nice. I hope to have my equipment installed soon.

The lady was kind, courteous and helped me resolve my issue. Thank you.

In the past we used Directv and was very upset with customer service. In fact they were rude. Because AT&T is with you we decided to switch from Dish. We love AT&T and are hoping Directv service will mirror AT&T. So far so good.

Thank you COX for messing up with CBS. I will have my new DIRECTV, cable and phone set up 2/9 and everyone is so friendly and helpful.

The people at Directv were very helpful.

The representative informed that since my receivers aren't set up yet (I haven't closed on my house yet). I only had a 14 day online trial and the programming will be available on 2/19 when my system is installed. She was very professional with her explanation.

I got new DirecTV service in October 2015. This is a 2-year contract so I should receive a discounted price for the first 12 months. My charge for each tv was $6.50 plus tax and should have stayed that price for at least 12 months. They have now upped my price to $7.00 plus tax per month. I called and they said they could not change it. I chatted online and they want me to get a cheaper package. I don't want a different package, I want the $68 they gave me when I signed up. I don't want the $72 charge they are now charging me.

All was great. My issue was handled professional.

Tech went over everything in detail and showed us how to work everything.

I enrolled with DIRECTV satellite service with Auto Bill Pay and paperless statements. After being a longtime customer, I notice my payments creeping up monthly. I call and question the increase and was told the increase was a rate hike from DIRECTV. After finally getting a paper copy of my bill, I discover that I am being charged for 8 TVs. Needless to say this is 5 more than I own and I call to question the mistake. Customer service is slow but friendly. I give all serial numbers to my equipment and they verify my equipment. I get an apology and am told I will not get a credit to my account because, "I should have caught their error sooner."

Good understanding personnel working in DirecTV.

Nicole the rep from Wisconsin Rapids AT&T talked to me about DirecTV and told me how great service is and showed me how much money I would save. She was so helpful and I was very satisfied with service.

I signed up for Directv in August 2015. I had to always unplug my receiver and plug back in to get it to work for a few hours. I finally called in December to have it fixed. Someone came out to replace equipment. I was told over the phone while scheduling the appointment there would be no charge for the repair. He immediately told me there would be an $800 charge to replace equipment. I had to speak with the techs office on his cell phone to explain I would not be paying for the new equipment. They verified I did have a warranty and agreed that there wouldn't be a charge. Equipment was replaced. My contract WAS RESET TO THAT DATE. Now I am under contract from December not August.

I cannot say enough about the wonderful and professional installer I had in John. He went out of his way to install my DirecTV. So far I am very pleased with it. Again, I want to compliment John on his knowledge, professionalism, and kindness. What a great asset he is to DirecTV.

I'm glad I chose DirecTV.

All the customer service reps were very knowledgeable. I didn't have to wait a long time for an available rep to answer on my call. They were patient with my questions and requests to repeat info if I needed it. When there is so much info and deals sometimes I need reps to repeat info and they don't mind that.

Service tech very good at his job and arrived at every good time close to the start time.

Great and friendly customer service.

Very easy to deal with.

The installer called me to inform me that he was here but was afraid to get his van stuck in the driveway due to the snow, couldn't park on the street because of a snow emergency and therefore he wouldn't be able to complete the install, but he would reschedule it for me. Then he called back to inform me that I would have to call and reschedule.

The lady was amazing.

So far my experience has been very good.

I was supposed to have new equipment installed yesterday between 12:00-4:00, but the guy did not show up. I rescheduled for today between 12:00-4:00, but just got a call that the tech guy could not make until after 5 PM. As soon as I can, I am cancelling my relationship with DirecTV. It used to be a service oriented company, but not anymore.

Excellent sales representation for DirecTV.

Father passed away and closed account. Received a bill. Found out it was in error.

I was able to get my issue resolved after several Tel calls.

We recently signed up for U-Verse data and voice. This action added DirecTV to our package. We upgraded our system and expect to be happy with the new features and benefits.

I can't remember the reps name but thumbs up, she is a credit to your company.

When I first called I was very impressed with the Public Relations your reps exhibit. I have never had such a delightful time placing an order for anything. Each individual rep. I spoke with (3 total) was very kind and understanding.

I signed up at an AT&T wireless store then went to the website for the discount and ended up creating 2 accounts. I called customer service and the rep took care of everything.

Very good experience, knowledgeable about product and services. I'm very hard of hearing and not very good on new technology. Agents took time and had a lot of patience with me.

So far I am very pleased with all the information I have received.

Just made a quick call to provide some additional information for the installation guy. Matter handled in an efficient & friendly manner.

The staff was so helpful and courteous and took as much time as they needed to get the account right.

She was a huge help and a positive aspect to the company.

Enjoy your favorite shows on Directv.

Everyone from sales rep to installer were more than helpful and cordial. Can't get any better - can't see why anyone would have any problem with DirecTV in any way. AT&T sure made a wise choice for including DirecTV. Think everyone should switch from AT&T to DirecTV.

Very satisfied with the person installing our new Directv. Very friendly and did a good job explaining things.