DIRECTV Reviews

I called a few times to get all the info I needed to decide if I wanted to switch services. Both representatives were very helpful, friendly and courteous. We did switch from DISH to DIRECT. So far all is going well. We had a few minor setbacks but all is good.

Received great service.

I went through CenturyLink to change over from Prism TV to DirecTV. However the order got messed up with the billing because the CenturyLink person did not apply the proper discounts.

I can't say enough about the good and kind representatives you have there. It was a real joy to find that there are still companies that train and keep employees that actually care about the way they service their customers. Thank you all so much!

VERY happy with the service I received.

Installation rep was very nice and took care of business.

As I commented on earlier in the survey, I feel it would be of great service to myself & the people In the area in which I reside if you could also add internet services as well as television services. Thank you.

Friendly and helpful.

Everything about Directv is enjoyable.

The call center representative that I spoke with was perfectly helpful and she gets a 100 out of 10 in my book because of how helpful she was.

From sales rep to installation very personable and helpful.

I have a 2 year contract with DirecTV and my contract ends in April. I called to confirm my cancellation date because I want to go to a different company and I was informed that when I moved last year it added an additional 24 months to my contract! I was still in my 2 year contact but because I moved they added another year! I was appalled. How can they do this! I was not told this was the case when I completed the order. I pay my bill each month on time and the thanks I get is additional months added. I am so disgusted with this company. Due to the amount charged each month I had to lower my channels to almost nothing and I'm still paying too much. Shame on you DirecTV for taking advantage of honest hardworking people!

Although I changed my mind about subscribing to DirecTV the experience was good. Thanks.

Installer David was knowledgeable and thorough and efficient and very likeable.

Log-in would not recognize my id and pw. Keep giving me runaround with att.com and directv.com. Few quick steps rep resolved it. Thank you.

I highly recommend that you record all contact you have with DirecTV. I was told everything that was agreed to was being typed up and recorded and there would be no issues down the road. I have had nothing but issues and it wasn't just with that first customer representative, many different representatives have told me one thing and recorded something else. They will not hold up to the agreement made over the phone and will not allow me to cancel their service without charging me. I find this to be absolutely appalling!

The gentleman that came to install the service was excellent and he deserves a pay raise for how well he did in informing me of how the system worked. And the install was painless clean and neat.

The agent was very helpful in explaining the different options for programs and prices.

The installer and customer service reps were very helpful and very nice.

Very good. But I wonder about something. Say you go into a home with young folks and maybe see a problem, like a not so well kept home and a bunch of foreign people living like 8-10 people. Would you ask for some identification before installing your service? I really don't mind security questions of any kind. My credit union does that if I withdraw money at a branch location. My guy didn't today but figured I was OK to do the install and all. When he knocked on the door I greeted him and told him my name and all went well. Just thinking out loud here not wanting folks to skin your company or anyone else for that matter.

She represented the company well.

Happy with service.

I am very happy with my decision to switch to DirecTV.

They were helpful & explained how to work remote. Get stations I wanted. He explained what plan I am. He was very polite.

Customer service was excellent, knowledgeable & informative. Very helpful! Thank you!

DIRECTV is the best. My experience with Dish was they are rude.

I was very satisfied with my first call to DIRECTV. I even set up a scheduled set up time. Unfortunately in my household we have a vote system. (3 total votes). The other two voters decided to stay a while longer with Uverse to see if they could resolve their contract issues with Univision. I still do have qualms about the efficiency of being able to have my television viewing uninterrupted during bad weather.

Matt, the sales representative at my AT&T location was so helpful with every aspect of my experience and went above and beyond to assist me with any questions I had. KEEP UP THE GREAT WORK!!

I think my experience was great. Work me through whole process.

New service rep was very knowledgeable in all new service discounts available to me.

We have DIRECTV (12 years) and decided to switch to DISH to get their new hopper and locked in 3 year price. BAD DECISION. The picture on DISH was much lower quality. Called the next day to complain. They said they'd send a tech on Monday, and the tech said there was nothing he could do, and he'd heard that complaint before. Disconnected and put DIRECTV dish back up. Amazingly better! Now only have to battle the $500 fee DISH is trying to charge me...

We were DIRECTV customers but when prices kept climbing we had to cancel the service. After some days DIRECTV sent the box to return their equipment. When we opened the box, there was a great pricing offer we were comfortable with, so we decided to call and get the service back. Today I called back and was told a completely different pricing with the "we don't know about that offer you are talking about". After some calls trying to cancel it again, they are trying to clarify the situation because "you are under a 24 month contract???". And of course there were no recorded conversations or no notes on my account of these pricing conversations. Attached is the offer we received.

Gift card - It was resolved very nicely.

Buyer beware!!! We decided to make a change to DirecTV because it would save us approx a hundred dollars a month. But unbeknownst to us at the time that you had a 24 hour cancellation policy. The issues were buffering of broadcasting and pixelation. The latter issue was minor compared to the first. DirecTV choose to partner with CenturyLink. The issue was the broadband pipe and trying to support the broadcast downloads when rewinding to the beginning of a show. In the two weeks we had the service and utilized this feature it had a buffering issue every time. I cancelled the service because I did not want to deal with this issue for the next two years and it cost me 460.00 dollars.

Good service. Handled everything promptly.

So far we are very happy with our decision to go with DirecTV. Our monthly bills from our cable company kept increasing and we were checking your company as an alternative. All the great features and channel choices DirecTV offered helped us with our decision to chose you.

I was trying to get DirecTV installed, but later found out I was on the wrong side of the building and no reception available.

My initial call to AT&T that evening to get my internet working again. One of AT&T your representatives transferred me to DirecTV department. The lady I spoke with I think her name was Brandy was awesome, she got me to switch from Dish after almost nine years. I hope this relations with DirecTV will a long and smooth journey.

I am so pleased; however, my second TV in the basement isn't working properly.

Appointment time. Friendly and helpful.

Excellent customer service.

All good. Real happy with DirecTV.

Very good service for new account.

Knows how to handle my inquiry and concern. Quickly resolved my problem. I will get DirecTV in the future.

I had been a DirecTV customer in the past for around 12 years but switched to a local cable. 34 weeks ago I decided to switch back to DirecTV and take advantage of their offers. They scheduled an install date. Had my son take off of work, and no show. Called many times only to hear he was still coming. They apologized and rescheduled again. This time I received an email confirmation and a call. Again, no show. Rescheduled again, same as before and no show. This company has no regards for customer satisfaction whatsoever. So when I called and cancelled my order, they said "Ok and thank you for contacting DirecTV!"

Switched from U-verse to DirecTV to save a few bucks. Specifically told them I did not want the promo movie package for the first 3 months added because it's not something I would ever use. My family and I never used or watched any of the channels. Turns out we had them the whole time. After the first 3 months I started getting charged for it. Paid the first bill, didn't think much of it at the time. Had a lot going on. Today is when I noticed that I've been getting charged for this movie package for the last 2 months, $53. Although I never watched any of the channels and specifically told them I didn't want any of the channels when I signed up. They have that conversation recorded somewhere but can't access it for me.

We had a problem with the installation and this representative helped us get the problem resolved by scheduling and suggestions regarding finding a place for the dish.

Needed the charges and service detail fully explained. Representative was very knowledgable and genuinely concerned that I fully understand.

My question was answered quickly and efficiently.

I was very pleased with the attention and help after having issues with the installation who never showed up, but the Customer Service Rep did a great job answering my questions and fixing the issues I had before.

Love the service. Thank you.

The industry needs a better price structure. Things are fine for about 6 months, then the cost of these services starts to rise. In my case when it reaches approximately 3 times my electric power bill, I call and manage to negotiate some customer loyalty discounts and get my monthly bill under control. They force me to do this dance at 6 month to 1 year intervals. I have switched between broadband, satellite, and DSL services with several providers over the past 10 or so years. They all operate the same. I would be very attracted to a reasonably priced package for Telecom, ISP, Entertainment that has a stable price and provides a good price/value ratio.

We've been with Directv from 1997 and have no complaints with the service in terms of viewing. The reception is always clear whether local shows or international shows. However with the heavy snow and rain recently, we had a leak on our roof and when a roofer came to fix it was detected that it was coming from the Directv dishes that we have installed at the middle of our roof. We asked Directv to relocate since Feb 25, 1 technician came and unable to relocate because they were not aware that they had to bring 2 dishes. It was rescheduled and another technician came and same thing again... only 1 dish was brought. It is being rescheduled again, but technician did not showed up. Our roof being fixed is being delayed. Because of that, we are very upset and dissatisfied.

Great deals offered when I grouped my cell and cable.

Great customer service.

My experience with the first 2 rep was not very good at all. The 2nd rep I spoke with -- I think she said her name was Para -- hung up on me. I almost called back to complain to a manager but she was not worth my time. Finally the 3rd rep I spoke with, Stacey (**), was GREAT. I put my comments about him in the survey I took.

The gentleman (David) that came to set up our new service did an excellent job setting all the equipment up inside and outside the house, and answered all our questions.

My experience with DIRECTV at this point has been nothing less than sensational. The Customer Service lady was outstanding and the installer at my Tenn. home was sensational. I am very satisfied.

I am happy to be a new member of your "family", and looking forward to start off the services this week. Telephone representatives most helpful in securing an early date for technician installation.

I have been very pleased with the ease of ordering DIRECTV service and when I called to make a change, it was even easier.

Requesting deposit back because we could not get a good signal. She was polite, and helpful.

It took 1 week to get installation on a system that needed to be switch from one person name to another.

We were long time DIRECTV customers but when prices kept climbing we had to downgrade our services. We finally decided to switch to TWC and Netflix. DIRECTV sent wrong box to return their equipment, not once but twice. With each delivery of wrong box, we had to place the call for correct box and each time a representative would try to get us to switch back to DIRECTV. By the third call I was told a price that we would be comfortable with and I told rep I would decide and call back. Today I called back and was told a completely different pricing with less service than I had ever had. And of course, there were no notes on my account of these pricing conversations.

Initially I was very pleased with DirecTV's customer service. I have used their service several different times. Since I was in the US Air Force I have had to cancel and reconnect DirecTV's service without any problems. Recently I move to Alaska from New Mexico and had my service suspended but ultimately canceling. They charged me for the month I canceled. I got it taken care of but it took three different persons and three hour to complete then they charge my card again for a pay per view that's five years old. It just frustrates me.

Larry, our AT&T technician was excellent, professional, patient, and amazing.

They originally told me they would lock in the price for 2 years and now all of a sudden DirecTV told me only a year. I really thought they would stand by what their sales associates say to all of DirecTV customers that are in the process of signing up with DirecTV.

I have tried my hardest to stay off social media with this and be cool about how I resolve it, but I'm at the end of my means of resolution via traditional online and phone support. I have a HUGE warning for anyone even considering DIRECTV. This has been the biggest NIGHTMARE of my life. The premise of DirecTV with AT&T Unlimited Data has been the most deceptive marketing just to push a bill of goods that doesn't deliver.

Both the person at the AT&T store and the representative I spoke with on the phone were pleasant, polite and knowledgeable.

DirecTV is a total rip off! They wanted to charge me $238 to transfer service to my new apartment and $19.95 on top of that because according to their representative "I do not have enough credit history with them." And the charges are to pay "to gas the vehicle, pay the technician, for a new dish". I'm glad to be rid of such horrible expensive service. $50 for the cheapest package. Ridiculous. Thanks "Ryan" and "Nita" for the horrible customer service and lack of respect.

Great service and customer service easy to reach, affordable with great promotions. Tech person was prompt and did a quick job on connection with a great attitude. Overall experience was pretty cool. Would definitely recommend service to my peers.

Customer service has been exceptional in resolving my concern.

Representative was very helpful and was able to explain the process and outcome very simply.

STOP! DirecTV is not any cheaper than your local cable company. Buyer beware! DirecTV does not inform you that the amount they quote includes an equipment rental for all your equipment. This is where they get you. So disappointed in myself for switching to DirecTV. Looking forward to March 1, 2018, when I can go back to COX. Sorry Cox!

My phone died twice on two separate days. When I was trying to sign up for the AT&T internet part of my bundle. DIRECTV customer rep. took great care of me. Not only did he sign me up for internet, he also found me a lot of discounts and gift cards.

Awesome installation. Everything went smooth.

Installation of Internet and wireless tv. Representatives were very nice and helpful.

Installer was efficient and knowledgeable.

DirecTV promised not to raise my rate as long as I agreed to stay with them for 1 year, which I did. Monthly bill went from $112 a month to $136: month. Been a customer for 16 years. I never thought they would do this to me... Without any warning! Very dissatisfied!

I had a good experience with the salesman. The system hasn't been installed yet.

I have been a DIRECTV customer, first since 2003-2006, then again since 2008. In 2014 I changed to ATT Uverse from Time Warner to receive the $15 credit on my DIRECTV bill. Bundling DIRECTV and ATT internet/phone (before they were one company of course) I NEVER saw the $15 credit each month actually happen. I called multiple times, talked to multiple rude customer service reps, then have spoken to 2 managers. I kept getting the runaround, "Oh this wasn't set up", or "It takes 30 days. You will see it and if it's not there, call us back." I even sent emails hoping to have some resolution the other way around.

It was very helpful & easy & can't wait to have our servers turned on.

Happy, helpful, friendly, considerate, very clean, careful, paid attention to details. Spent time teaching us how to use the system. Answered all questions. Great attitude.

DirecTV states that two of my payments were declined, even after having a verbal conversation with my bank and verifying my card information. I am now going into the SECOND week trying to have this issue resolved. To the point where I've spoken to an associate by the name of Arnold who identified himself as a senior manager, but he didn't have the ability to partner with other departments to resolve my issue. I initiated this request on 2/25/16 and am now being advised that it will be ANOTHER 10 business before a determination can be made, which would make it a whole month since my initial request. UNBELIEVABLE!

When shopping at Best Buy we were enticed into a new plan with DirecTV. We signed up for a great day plus a rewards card. When the technician came to set up the equipment he upgraded our equipment but put it in the system as a new account. Within a month I was receiving 2 bills for the same account. When I called to fix this it took almost 4 hours on the phone. The person helping me said she did me a favor by not charging me a cancellation fee. I asked who would set up 2 different accounts for the same residential address?

She was accurate and efficient. It's as if she personally knew what I experiencing & knew just how to handle the problem.

I live in Los Angeles and I needed a service call. I pay each month to cover in home service and when I called because I'm not getting any signal from the dish. The DTV service tells me I have to wait 12 days. 12 days, who in their right mind would wait 12 days? I was sent to the Retention Team and they took down all my information and said a local service team member would call me within the hour. 5.5 hours later, no call. I loved my DTV, but waiting 12 days for service call, isn't this some violation of FCC rules or something?

DirecTV was not able to be installed in my new building. However, canceling the account was handled very well. The process of signing someone up, on the phone, was laborious and took an hour; and I wouldn't want to do it again. Sorry.

I wanted to lower my monthly bill. They helped.

Everyone was super nice, answered all of my questions and got me the best deal.

I appreciate the way you have trained your employees. I am glad that a friend of mine told me to call you and finally end Comcast service.

I have been with Directv for many years and I'm extremely satisfied with everything that Directv has to offer. From customer service to the great price they have.

I was delighted to talk with an agent over phone to discuss an issue, and had no problems. Very kind and polite attitude. Thanks so much to Pasty for all of your help that was given to me.

The representative did her job. She inquired as to my reason for canceling; made an effort to change my mind; did not over react to my reason for canceling; business, an employee I would like to represent me to the public.

Always speak highly of your superb customer service.

Start up my Directv. Answered all of my questions and concerns.

Representative ** was very professional, patient, courteous and efficient. Thank you rep. We would have cancelled the order, but you stepped in and took care of our concerns. Again, thank you.

Overall very professional and polite. Worked in a timely manner and answered all questions.

I think the store could have been better in the description of the products etc... But no hard feelings as the rep on the phone made up for it.

Customer service rep was very friendly and helpful.

Both young men were very helpful and did their jobs in a very professional manner.

Everyone I worked with went the extra mile for me. I had scheduled service on the afternoon of my move - which, unfortunately, went long, so needed to reschedule. The rep I called to book that second appointment was amazing. She was so helpful and friendly. When the technician arrived, he worked quickly and efficiently. He showed me that the TV on my back porch would not turn on and suggested I have the outlet checked. Then he pulled his ladder up and checked connections - and FIXED THE PROBLEM! Not his problem - but he took a few minutes to help me with MY problem. I really appreciate what you do.

Fully great experience!

Fast and friendly, willing to help and provide great service.

On time, called to update, worked hard to give exactly what was requested. Good training.

Installed Florida dish & added it to our home account in Wisconsin.

Called to get service, rep. was polite and thorough, didn't take long at all. Very happy with this representative. Thank you.

My Tech Joseph was AWESOME! He came and did his job in a timely manner. He even made small talk with my son who is only 18 months & nearly talked him half to death lol. The remote presentation was the cherry on the sundae! Thanks Joseph - you're amazing!

This service is completely not worth the frustration. I called them to get my account situated, they said they'll have someone callback at a certain time. They called 2 hours after said time. Then the person couldn't even help me. From there I was transferred 3 times and the 3rd time the call rep just stopped talking altogether and I swear I was talking to myself, no one was responding! They just left me on the hook with no one at the other end to help me. I've never been treated with such childish behavior.

Highly recommended. Very professional and respect the house. Nice work.

Kind and courteous.

I wanted to try streaming on computer. She was a big help. We're in our 70's and intimidated by computers. She walked me through the process. Thanks.

The agents that I spoke with handled my call with experience, was professional, and courteous. They took time to search for a package deal for my needs.

I have good credit but have frozen my social security number as to prevent fraud and rip-offs! I did not want to unfreeze when entering a 2-year contract for DirecTV via AT&T. I had to pay upfront $300.00. I was told it would be refunded $30 a month against my monthly bill. I agreed but monthly bill showed a $5.00 credit, not $30! I called DirecTV. I was transferred at least 4 times and put on hold between transfers. I was on the phone for 1 hour and 30 minutes. That was most disrespectful to a customer. I was told by THE supervisor; "too bad, the refund is $5.00 for 5 YEARS" and if I do not renew, I lose my money! I have a 2-year contract. I have excellent credit and I am in my 70's so DirecTV is defrauding seniors with deceptive practices and contract.

I would have rated 5 stars but I didn't get all I asked for the first time but overall I am pleased with the following services and support. I would recommend friends and family to all services and programs. Thanks for your business and technical support team. They was so helpful and respectful and got everything I asked for in a responsible manner and I'll follow up with your team members as soon as I receive my equipment. Thanks.

The service is excellent and the price fits most people budget.

I was very satisfied with the prompt and attentive service provided.

Very helpful in solving my problem.

When promo offers expire the bill goes up dramatically.

Since our first conversation signing up with Directv they were greedy and shady. The sales person promised us one thing and after we signed up we were sent to the technical support team who explained that we actually should only get half our promised internet speed for that, and none of the channels that were promised us. Since every conversation with them is an hour or more, and we were on the end of a three hour conversation at that point, we had agreed to add 50$ dollars(!) a month to get what we thought that we were paying for initially.

Friendly support team. Answered my questions clearly.

All my contacts with DirecTV has been great.

My service and installation was set up quickly and with no issues. The representative kept me well-informed and worked with me on the installation date.

I have only had DirecTV for a few days and my only disappointment so far is that the Pac-12 network is not offered as I would love to be able to watch all UCLA football and basketball games.

The gentleman that came to install the equipment was extraordinary. He knew what he was doing, his work was excellent and nothing was left undone or dirty. GREAT JOB.

Customer Service. Took care of my situation.

Thank you for being such a great company to have for my satellite service. Everything so far has exceeded my expectations.

The two staffers with whom I spoke were a pleasure to speak with: courteous & professional.

Since 2008 I have been a loyal customer of DIRECTV. I recently left the apartment complex I have lived in since 2009 because of a substantial rent increase. Finding a new apartment wasn't easy but I managed to find one the next city over. I tried to get DIRECTV but the apartment's owners are very much against any type of dish if it could be seen by neighbors. I had a tech out 2 different times to look at my situation. I really wanted to switch my service to my new place. After realizing it could not work, he told me not to worry about the early termination fee, that if it was beyond my control I would not be charged. No way. When I called to cancel my service I was told I would have to pay the early cancellation fee. I have paid everything due, but I will never go back to them. If I ever get satellite in the future, it will be through Dish T.V. Eight years of service didn't mean a thing.

Fast and courteous service, great promos, all together a good deal.

Adding another receiver. It was a very nice and easy experience.

Great experience. Was not made to feel like I was asking too many questions or that my questions were dumb.

I have been with DirecTV for 5 years and DirecTV does NOTHING to repay you for loyal service. Every January, February the prices go up. I got a bill for $158.00 for NO premium channels, next to the lowest package deal and a fee for extra sport channels. I was going to cancel DirecTV and they promised me a bill of 82.98 TOTAL WITH everything confirmed with an email. I called the next day to verify my email and my bill was 110.00 and that was for minimum only - then my bill will go back up. I will definitely switch companies or play the game of switching every year to get a decent price again. So much for loyalty and never missing or never being late with a payment. I recommend only going for 1 year with DirecTV and DON'T SIGN a contract!

Just switched from Cox to DirecTV and AT&T. DirecTV told me they could save me money and give me a better service, so like a fool I took the offer. And like a used car dealership con man they screwed me over. We spoke in depth the set up that I had and would need. Since I did not have working accessible phone jacks to make my set work, I was reassured that it would be just like what I had but better. So install day comes, I shut down my old services with Cox, and much to my surprise they only install the DirecTV. No internet, no phone. So I ask why they have not done this and I'm told AT&T does that part. Well salesman Jermy never told me that, never told me I would have to take two days off from work or have two separate installs. Now I'm without security from my security system, no phone no internet for four days.

I can't say enough about our technician. He was amazing!!! Even left his number in case we had questions!

Everyone is very helpful starting from the person that came to install my stuff to when calling for anything. Very quick and helpful.

I called the customer service department to reschedule my install (because they were late and I no longer had time to wait). The service rep was very helpful and very polite. He even got me a credit on my bill for my trouble.

Everyone I have spoken to has been very helpful and reviewed my account to make completely sure that everything was in order.

We tried to install DirecTV 6 months ago. The installation person came in and told us we would not be getting service because we have too many trees. I had a satellite dish installed 10 yrs. ago and never had trouble but I said ok. Last week after DirecTV kept telling me they have made improvements I agreed to sign up again. The installation person came over and told me again that I have too many trees and that their satellite cannot deal with the trees like other companies can and that's why their dish would not work where my previous satellite dish worked fine.

For now I don't have no problems with the service or comments about any of the employed.

All sale and service tech very helpful and friendly. Pleased so far!!

Great Customer service. Left IVR 100% satisfied.

Could not be more pleased so far and hope the installation on Wednesday goes as smooth as this process of getting service.

I have nothing but high praise for everyone involved in providing me with DIRECTV usage. That includes the person I spoke with on the phone, as well as the technician who installed. Although I was not person who was present during installation, I can say that the person who was, Randy **, told me that the technician was proficient and professional in all phases of the installation. We could not be happier with all phases DIRECTV, from the person who I initially spoke with, the technician who installed, and the final product!!!

Chris was very friendly. However he did give false information about free cell phones with AT&T and cancelling our cable. One of our neighbors came down to ask if Chris had cancelled our cable and we told him "no" that he should do it himself. The installer was very nice and very professional. He took the time to show me the various buttons on the remote and how to use them. He even programmed the remote with our TV.

This is our second time to have DirecTV and we are satisfied.

No complaints. Everything was spectacular.

I think I will be satisfied with the services.

Great customer service.

Due to a very complex real estate transaction, I had to cancel my order for an install and expressed desire to have the install once a new house was found. DIRECTV understood my dilemma and resolved the issue.

After about five service calls related to the great digital transition, we jumped ship to DirecTV. Technician arrived close to 1 pm in our 1-5 service window. He was competent and worked fast, resolving some pre-existing problems with our old cable wires. After installation, we were impressed that we can record up to five shows and that we can initiate recording and watch recorded shows on the DVR from non-DVR TV sets. I feel like we've emerged from the Stone Age and can ditch the VCR and tapes finally.

About 4 months ago I was getting calls several times per week trying to get me to order a "promo" package and the solicitation continued even after I asked them on multiple occasions to stop calling. The last time I was rude because that was about the 12th-15th call I had received and then I blocked their # on my cellphone. Today, I see my bill is much more than normal and when I called them they said about 4 months ago I signed up for the promo package; which I never did.

It was an overall good experience. Everyone was very helpful.

I WILL NEVER RECOMMEND DIRECTV. I have been an unhappy customer for 2 years. When I signed up I was issued a standard box. Since then I'm told I'm not eligible for any free equipment upgrades. Instead, they want to charge me an additional $20 monthly to an already high-priced package in which I feel is inadequate for the limited channels I receive. I will warn anyone who falls slightly behind on their payment to expect their service to be promptly interrupted with a reconnect fee to follow. Once this occurs, your account is flagged which disqualifies you to order any specials, PPV or On Demand as well as your reoccurring monthly fee now rises and is no longer locked into your originally promised monthly rate. After complaining and speaking with supervisor I have asked if they are concerned with customer retention and clearly they ARE NOT! I will soon be returning to Comcast!

Great service. Saw a clearer picture on my dad's tv.

Was with DirecTV for about 8 years when I got a knock on my door from Prism. Promised me so much. Within 2 months I knew I should never left Direct so I went back. People can promise so much and not deliver. Glad to be back. No more listening to bull crap. Until I get mad at something don't fix it if doesn't need to be fixed.

Good work everyone.

I was very happy with the agent who informed me about the HD extra package. I was able to get all the channels that I watch on a regular basis.

Over a month ago I was told that I had a refund due to overpayment. They sent the refund to an expired card and to a bank I have not used in years. I called multiple times. They told me they were going to re-escalate the issue and put the refund on my current account. NEVER happened. Called back. They told me that I would have to contact my previous bank and get the money from them. So I did. The previous bank informed me that they never received any money (reference number and amounts were provided to the bank) for confirmation purposes.

His name was Thor and he was the best, explained everything totally well and how to work everything. Was very patient with us since we are older and do not understand a lot of this stuff. Give him a raise.

Our experience was good. Everyone we talked to was helpful and happy to have us as a customer. Thank you. DirecTV. We love our new cable.

The technicians were professionals! Please hire more like them and promote the two that went to our home.

AT&T treats their customers with respect and are the epitome of professionalism. My total experience has been seamless. I have had experiences with customer service, retail store in Ontario CA (Grove) as well as the device support Center in Rancho Cucamonga and I'm glad I chose your company for wireless service.

With the last rep. She was great!!!

Yes it's a very good job.

I called on 02/12/16 and canceled and wanted boxes sent out so they could get their receivers back. Person I spoke to Lisa said they did not want none HD receiver back, just the sd card out of it. They would send me a prepaid envelope to me to send it back, said all return boxes should be there in 6-7 days. Got a message call threatening me with having to pay for equipment on 2/19/16.

Everyone was very polite and on time.

I want to watch the Celtics game tonight and we called DirecTV and that lady was RUDE. She said "do it on league pass on the ps4". She could not help us at all. Every time I watch the Celtics it always says "this channel needs purchase" and said "have a good day. Thanks for calling." You shut the ** up ma'am. You are no help.

I accidentally severed cable to dish on Friday 3/04/16. Repairs were scheduled for 3/08/16. Four days is unreasonable DIRECTV AT&T family for any family.

Overall experience is at 3 stars. Simply because in the beginning I was having trouble with your billing and the offer that you have first guaranteed me. After resolving the issue and getting back on track things went south and I had to end your services due to personal issues. Other than that I would of love to experience your services.

Jan at the AT&T office located in Concord (Diamond Blvd) was very helpful and a very pleasant and nice person.

I provided the wrong hookup address. Was fixed very quickly.

Helped me with my problem and was very polite.

Audry was very helpful with setting up my Refer a Friend.

Everything was explained well.

He done a great job and very nice. Answered our questions - anything we asked. I recommend to all of my friends.

I called to cancel my free 3 months subscriptions of HBO, Showtimes, etc... only to find out that I've been overcharged for the plan that I signed up for. I was on hold for approx 50-min to 1 hr and the rep told me that there has been an increase in rate plan and that was why my bill was so high. He later came back saying it increased because there was changes to my auto draft each month, so I asked him which is true? Because he was giving me the runaround. I asked to speak to the supervisor which further ruined my experience with DirecTV. He said my auto draft discount was taken off and I was charged an additional $10 for that which I did not make any changes.

Dissatisfied with At&t. I don't have enough space here to give an accurate account. However, it started with At&t giving me a bundle package that included DirecTV, internet and home phone. Turns out that representative gave inaccurate info, transferred me to department that I assumed was to set up home phone and internet. Installation was to take place the following day, but tech never showed. Everything went badly after that.

After leaving Cable TV and signing up with DirecTV because of all of the added prices, I feel that Direct TV is a bigger rip-off than cable. What DirecTV doesn't tell you is that after they suck you in with their low monthly plans (and there is still added on charges with those plans), after 1 year the price almost doubles and if you don't like it you can drop your service for a $200.00 fee. What a ripoff!!! Then to make it worse after 1 week of dropping DirecTV, they send me an e-mail that they want me back with a special offer. I call the number, sit on hold, transferred 3 times and then none of their employees know nothing about the SPECIAL OFFER. I ask to be transferred to a manager but then somehow my call got dropped. If you want proof, call DirecTV and ask them what the price jumps to after 1 year of their low monthly plans. They will not tell you.

I had a good experience to start service with DirecTV.

Very good experience and hope to have business in future.

The sales rep was not knowledgeable and misled me. The supervisor Donald was very helpful and able to correct mistakes made by sales rep. Thank goodness, I was planning on giving up on DirecTV before we even got started.

I called to have Directv installed in my home - the first person I spoke with did not fully explain cost, the 2nd one also did not help. Finally I spoke to David and clearly explained everything to my satisfaction.

Some of them are so good but I did finally talk to a rep that took care of my issue with ease.

I was helped in a fast efficient way! They answered my questions and my problems were solved.

So I cancelled my DirecTV Service on Feb. 14th 2016. I had been with them for 2 years and 1 month. They had jumped my rate from $49.99, my promo rate for 1 year, to $59.99 in Jan 2015. Then in June jumped my rate to $84.99 per month. I called in Jan. 2016 to see If I could get a new promotional rate and they obliged for 6 months to drop it to $72.99. I then decided to go with Comcast as they had a better deal. I called Feb. 14th 2016 to cancel my service on Feb. 29th for disconnection.

So far there are no problems. Installation was on 2/27/16. The picture is clearer than U-Verse and I like the remote. The installer was personable and thorough in being sure I knew how to operate the functions.

Had a fast response and great customer service.

The customer service was nothing short of superb.

I sincerely appreciate the patience in handling my questions. This is a new experience for me. Before calling, I had a sense of frustration. Afterward, I felt relieved. Thanks for the super effort.

Great experience and wonderful tech support.

Great company. Excellent products and top of the line customer services. Your representatives excel and are the very best!!!

She took the time to explain things I did not understand and was patient enough to go over a few options by breaking down cost of each service.

Lady came to our house, sold us the bundle package with all premium channels. We already had TWC but she promised everything we had and more for 10 dollars less. They brought out all equipment today and hooked everything up. Then we were informed we don't have all the channels. We have a bunch less and none of the premium channels. I called them and DIRECTV said all they can do is three months free on premium channels. I canceled service and I am going back to TWC. I just want people to beware of this package because they promise everything and it's a big fat lie.

They were knowledgeable, friendly, try to get the best deal. Explain everything that you ask for and made it seem simple.

DirecTV is a rip off. I had the service installed about a month ago. They bait and switched me and are still trying to keep doing the same. When I called and signed up they said I needed internet service which I had and they told me they would hook the box up to the internet so I would have Direct Cinema service so I could watch On Demand programming. They never did. I am paying for it as part of my package. After trying to watch On Demand on my TV late last night it kept telling me "No Internet Connection". So I just called and they tried to tell me I need to pay another $99 for the equipment?

"WATCH OUT PEOPLE." Sale representative told me that my packet will be 2 TV including everything - $47.99 month plus tax 2 years contract - no more price go up and down. After 1st month price is $54.17, 2nd month $62.16, 3rd month 63.26. I don't know later month will be so I call Directv. Finally I talk with Miss ** ID # **. She blame me that I did not read contract and I sign on contract so I simply ask contract that I actually sign paper to send to me. So she send it via email, but I did not see I actually sign contract paper so I assume she, sale person of course Directv lie to customer and sell their product. Not only that they force to pay if I cancel (around $420.00).

Representative was very knowledgeable and helpful.

I've had trouble with DTV billing and accounts for 14 years. I've disconnected a few times, but my F-in-law needs his Russian TV. The last issue I had was I disconnected to get a few new discounts to get me in the ballpark of new customers. Was told my bill was going to be $71 for 2 mo. and they owed me $21 from past overbilling. The 1st bill came at $56, so that's OK. Next bill was $86, I thought they were averaging, but NO! Now my bill is going from $86 (rem. it was suppose to be $71) to $98. Their excuse was all the discounts I was told were going to continue magically disappeared.

I was happy with the experience.

Hope things go as did in the past. Want to stay a loyal customer to both DirecTV and AT&T. Don't want to have to ever go back to Comcast or Dish!