DIRECTV Reviews

Very easy to get set up!

I have email confirmation from February 20, 2016 saying to remove MLB extra innings which was an incentive of the new package for 12 months and it was my responsibility to cancel after 1year. After looking at my current bill I discovered they charged me $28.99 monthly in April, May, June, and July of 2016. After 2 hours on the phone with different customer service agents I was told all they could offer me was 1/2 of the charges back. AND told me I should watch my bill for charges, REALLY? I thought Directv was an upstanding business. Stealing money on customer bills is not good!

The initial rep who took the 1st call for service was great (DirecTV install for 8/25/16)! Then I called back 2 days later asked a few questions and found I qualify for unlimited data service because I have so much of your products! I hope I qualify for the Loyal Client of the year award. I have been a faithful client since cell phones became the new way to communicate! Hope the feedback was helpful! Hope someone really reads this! Most of all keep me a Happy Client!!!

My boyfriend and I signed up for DirecTV because we were not happy with UVERSE. I was told when I signed up that there would be a cancellation fee if I terminated early. Ok, no problem. The technician came to install my service, and informed me that I would have to pay him $10 cash for a converter, because it was his personal equipment. I paid it. The service was awful. The streaming for on demand didn't work most of the time, the customer service people were very rude, and no one seemed concerned that I had to shell out cash for what was supposed to be a free install.

Installation - The reps answered all of my questions.

I'm so glad I chose to have new service with DIRECTV. I've had previous satellite service before and it was terrible. I feel very comfortable that I made the decision to switch and I'll be a long customer of DIRECTV! Thank you so much.

The tech did a great job putting in my DirecTV and was a great guy.

Customer service - Very helpful. Answered all questions.

We opened a new account with DirecTV in 2011. We previously had an account with them for about 6 years when my wife and I were full time RVers. We moved to a rural area in 2013 and due to a combination of tree locations and satellite positions, we were unable to use DirecTV. DirecTV convinced me to put my account on hold and we switched to Dish Network. In 2015 we moved again and when our 2 year commitment with Dish was satisfied, DirecTV offered us 7 months of discounted programming, NFL Sunday Ticket and 3 months of HBO, Showtime, etc. to return to DirecTV. We returned to DirecTV in August 2015.

Went up automatically on my bill without notice. Had to call in and cancel. Then did not honor what representative had said. Not honest and not customer service oriented. Pay attention to your bill for hidden fees. Makes it difficult to return equipment. All equipment must be mailed and customers must wait for them to send information and then customer must make sure that they are not billed for equipment. They have not made returns a seamless process. You are prohibited from taking it to the location from which you purchased the equipment. It is a very sterile environment that I will refrain for utilizing in the future.

Loved my experience over the Philadelphia. Best experience.

Very satisfied with handling the installation.

Apparently DirecTV can sell their product through third parties in bundles. I purchased a bundle to save on Internet and cable. I personally don't ever watch commercial tv or cable, but the savings offered were catchy. After installing a dish in a rental home (which was supposed to be on a pole) and realizing that the Internet service didn't reach out to my area I called to cancel. They said that since I purchased through a 3rd party I couldn't cancel my account and the bundle (which at this point was no bundle at all). They wanted me to pay 480 to cancel... That's a ton of money for a service not ever being used... I apparently couldn't get rid of the service until after 2 years... So then I didn't have a bundle price and I had cable... which wasn't being used. This is a robbery. I tried to figure out what I could do pleading them to understand my case... The only response I got was pay your fee...

I had DTV in Chicago, and the overall offerings and service much better than Comcast.

While your AT&T installation tell him was very knowledgeable, customer service and the multiple contacts made to AT&T were time-consuming and frustrating. Your tech made the issue bearable. Thank you Bryant, for smoothing over the tense issue of a job modifications and your perseverance to resolution.

Very happy with the help I was given.

I wish I would have signed up with DirecTV but their offers were too flashy and I was promised 6 different discounts but somehow my bill still has been hitting close to $80 per month. I was promised free NFL Sunday ticket following year since I paid for streaming NFL Sunday ticket but now they have been hanging up on me when I asked them to fulfill their promise. Very disappointed and I am not surprised FTC (Federal Trade Commission) has been looking into false advertisement by DirecTV. I would not recommend DirecTV to anyone, go with cable.

Today I cancelled my Directv account after less than a year. I subscribed to Directv after returning from a deployment to Iraq so I could watch the NFL Sunday Ticket at home. The experience started off shaky because I subscribed through the internet where they offered a package with a free year of Sunday ticket for $29.99 a month. Sounds great right? My first bill was around $70. They added hidden fees such as "HD" fee, "advanced receiver fee", "insurance", etc. Granted, I should have read the fine print but I was in the Middle East with more important things on my mind. I ate the extra $40 a month because I was getting my NFL games and enjoying life in the USA.

Each segment of process was easy and timely. I gave 4 stars as I never give full stars as nothing is perfect. This was close.

We been with Directv for 15 years, never been late on a bill. When we moved they told us that we were such good customers that we would get a special deal for free. They changed their mind even after we told them we could afford anything new but they assured us it was free. Now our bill went up. They said it was our fault so we hate that. Then they signed us up for NFL package without permission. We have called them 5 times told them to send right bill. They have failed to do so 3 times now. Beware of this company. Hidden fees and unfulfilled promises.

Jonathan ** was an excellent sales rep. He called multiple times to see how things were progressing. The tech that was assigned to install was Very unprofessional!

Person who did install on sunday did a great job, very nice to have around our home, which included our son who has autism. Wires are neatly tacked to house, and inside basement beams.

Being a first-time customer, someone came out to install DirecTV, but having my old cable for 20+ years, when he went into the attic, all my cables were buried. So I had to reschedule so they could re-wire the house. He offered an upgrade of wireless, but my husband was at work and I had to check with him. Later that evening I called for information and got George, somewhere in the Caribbean at a call center. I had a lot of questions about the wireless system. George was so friendly, and what a personality, he had me laughing so hard, explaining how I could use this particular system I couldn't refuse and signed up on the spot. Kudos to George, I can't wait to get it installed.

First off let me preface this review by saying I have been a Directv customer for more than 18 years, my father nearly 25. We both became subscribers back during the USSB days and migrated to DirecTv when they bought USSB in 1998. So we have seen a number of changes in service and ownership over the years, however since AT&T has taken over Directv it has us both considering leaving for good. This past week, my 81 YO father's house was hit by lightning. He called me to help him troubleshoot why he had no TV. After first buying a new TV we determined that the H24 DTV receiver was not outputting via HDMI, so I called Directv to discuss his options.

Very good experience with the installation services. Very knowledgeable about his job. Very pleased.

The Rep took care of all my needs. Services so far are great.

The two ladies I dealt with were very nice and helpful. Quick resolution.

The rep was great and was able to resolve the issue we had by lowering our bill and offering better service.

Getting DirecTV especially the NFL and MBL channels. I am excited to have the sports channels at such a reasonable offer. Thank you!

Service was on time. The tech had to install all outside equipment in the rain. I felt sorry for him but did the job with no complaints. He is a real keeper. Good man.

Was very happy with the new services.

Took almost an hour to reschedule my installation appointment. Telemated voice on the phone kept giving me the incorrect time I wanted for my installation, had to call back several times to actually speak to a person to reschedule the appt.

If online streaming is important then don't change to DirecTV! I've had it for a year and they admit that they have an issue yet doing nothing to fix it and get their act together!!

I've been a DirecTV customer for 4-5 years now and have recently ran into issues with my account. I called on April 1st to see about what new offers are there to renew my contract. The specifics might be off a little bit but should be pretty close to accurate (I've been told that you have access to review the phone conversations).

When we initially signed up for DirecTV we didn't know about the referral discounts. The rep. was able to get us the discounts although for some reason we weren't able to get the $200.00 gift card advertised???

New customer. Very helpful about how to do the gift card.

Yes I will recommend my friends.

Ordering and installation - Everyone was very professional and courteous.

I've called the company over 4 times for the same exact reason. I was told the weekend prior they would have someone to contact me back. By the end of the week August the 19th I called them back only to be told it would cost me $49 to have the tech to fix their issue that I was originally told was a known issue and their engineering department was trying to rectify it. With this being said, why would I shell out that money for them to fix. This isn't something we broke or created. I asked for something in writing. The rep acted as if she had no clue of what I was asking for. I then asked to speak to a supervisor. After being on hold for longer than I wished I decided to just get my services disconnected. I am in the process of going back to my previous provider, one who doesn't cost me an arm and a leg to send techs out to fix their cable boxes.

Ordered DirecTV and were professional and quick. Hardly took any time.

Install of equipment. Very efficient and knowledgeable.

The install of the dish was well done.

So the last couple of years I have signed up for the NFL Sunday Ticket for PS4 which is offered to customers who are not allowed by their apartment complex to have Satellite dishes on their buildings. I have lost my password and am having trouble logging in. Just this morning, 8/20/16, in an attempt to get some assistance to renew for the upcoming season I spoke with a very rude and unhelpful individual. She told me I needed to call the NFL or Playstation to fix my problem because I was not a DirecTV customer and unless I get someone to come out and set me up for it she could not help me. She seemed to be unaware of the package that is offered to customers like me in apartment buildings like I live in.

Initial contact for installation of service - Everyone I talked to was friendly and helpful, Every person thanked me for my business and expressed appreciation.

Chaz did a great job of converting me from AT&T to DirecTV. He was efficient and very good at explain all aspects of the changes.

First off I want to say I have been with DIRECTV since 2002. Clearly that doesn't get me anywhere and that doesn't show that I am a good customer either. Nonetheless, here is what I've had to deal with the last 6 months. I have had to call because the signal is a big issue and it continues to go in and out like as if it was in a storm all the time. My last call to them other than the one I made today was in June and I went through all the same crap that they always make me do to prove that there is a problem and it can't be fixed on the phone. So they tell me that I'm in luck and they have someone available the following day who can come out otherwise I have to wait 4 days. So I call out of work and once again... DIRECTV is a no show!

Thus far, all of our interaction with the customer service section of DirecTV has been timely and effective.

Everything was explained very professional. I am going to recommend family and friends. Thank you very much.

Was easy, painless and AT&T has the best customer service.

Both of my recent interactions via phone with DirecTV were extremely positive. The reps were super helpful, patient, efficient and friendly.

This is the worst experience I have ever received. I'm canceling my installation and not recommending anyone to DIRECTV. Y'all lied about the weather not interfering with watching TV. This has been some horrible service and I'm very disappointed.

When I started my Directv service they gave us an NFL package that we did not want or use, never asked if we wanted it just gave it to us. After the first year you have to decline the service if you do not want to be billed. We are not interested in sports so we were unaware of this service. Three years later we looked at our bill and realized we have paid over $400 over the years for this service we did not use. We finally got this billing stopped, but they will not give us a refund! These people lie and cheat. Be very careful in ordering services from them and be sure and decline any services they give you for "free" as they will then continue to charge you whether or not you want the services or not.

Everything went as planned. He didn't take long to set everything up. He was nice and courteous. He cleaned up his mess.

I received an offer in the mail that stated offer code WBK11 which was for the Select package for $19.99 per month, a $200 Visa rewards card and Starz, Cinemax, Showtime and HBO free for 3 months. A 24 month contract was required which I had no problem with. Everything was installed yesterday and it went effortless. The problem I had was that the movie channels were not working. After spending almost 3 hours on the phone with Directv, I was told the package did not include movie channels and asked did I even ask for the movie channels. I'm confused. How do you send out a printed offer and pick and choose what will be offered.

On July 9th I had DirecTV installed in my home. It was a Saturday and it was close to 9:00 pm when they finally left. I didn't notice anything right away because I just watched what was on at the time. On July 12th we attempted to watch a movie on demand and it wouldn't play more than a few minutes at a time. I called and thought it was fixed. On the 26th of July I called back because I was done dealing with the inability to use everything I am paying for. They said a repairman would be at my home between noon and six on July 28th, he never showed up. I called at 5:45 and she said he had car trouble. I couldn't set another date that night because I had just wasted six hours waiting on someone who didn't show. On August 8th I had enough and called back. Someone came out on August 10th and was helpful. He moved my DVR closer to my router for my internet. It worked all of an hour after he left.

Rep who helped me, made sure the 3rd party who signed me up gave me the best deal. Things had to be changed and he helped the 3rd party over the phone. Great job. Impressive.

After being a DirecTV customer for 4+ years we called them to downgrade services from premium package that was around $180 monthly to a standard package that was around $50 a month after my wife lost her job. We had to practically argue with them as the person on the phone was basically just a salesperson who could care less about our situation or what we were going thru. One of the first things the rep said was she could cut the bill to $140 a month and we could keep all the same services we had. Really??? So they just admitted to ripping us off $40 a month for the last couple years. And that's just the beginning... After arguing with them for a half hour or so she finally said "ok but we have to send you a new satellite box." Fine, whatever.

All involved from the start have been great to work with. Hope the follow-up service is as good.

This young lady was extremely poised and professional while explaining this product to me and took the time to answer all question and outline the cost and the benefits.

There are many things I find horrible about this company. The customer service is some of the worst customer support I have ever encountered. They don't care about loyal customers and refuse to work with you. Will never spend another penny with this company.

I am pleased with DirecTV's customer service. They have answered all my questions and been able to resolve or are getting resolved my installation issues.

I signed up at Sam's club after being convinced the service would be excellent and reduce my cost. NOT THE CASE, they lied to get me to sign up: It was more expensive than what I had. The TV would go out regularly in bad weather and still went out even when weather was good. I cancelled it after 16 months and had to pay an early termination fee. They sent the final bill to the wrong address, so I paid it late (as soon as I got it). They went back on their own and charged my credit card the late fee. BEWARE OF THIS COMPANY.

DO NOT TRUST THIS COMPANY! They will tell you anything, will not note your account with any facts about your call, lie to you, promise you things they don't deliver, insist on overcharging you, won't acknowledge dates that are supposed to be entered into the notes of your account, and consume your time. DON'T BE FOOLED, DIRECTV IS A CROOKED COMPANY!!

Awesome customer service. They treated me like if I were family. Thanks guys.

New to DirecTV, many issues on the ATT end of this installation but no issues on the DirecTV end.

After explaining issue to agent he completely took care of it. Very satisfied.

I was extremely happy with the upbeat personality of the sales rep and the professional way that she gave me the information that I needed to make the decision to buy the DirecTV service.

I took off work for an hour because tech was given the wrong contact number; an unnecessary long day for me. Sales rep - unsatisfactory B, installation tech - superb service.

I appreciated both reps cooperative attitude.

I changed from Dish Network, because of the need for faster internet. I tried comparing internet service from several providers. Previous provider AT&T workable but slow. My son was moving home from college, needed more speed. I called Dish Network. They couldn't provide internet, so I called AT&T to find out about U-verse T.V. as my friends two streets over had it. Sold on DirecTV, new service with high-speed AT&T internet, cell package. It sounded good, upgrade from 1.5 mps to 18 mps, 3 months of HBO free. I am disabled with a sight problem. DirecTV, very different from Dish Network. Oh boy the ability to restart programs from the beginning. What I got was a system that restarts programs from the beginning, that would only play for about 10-15 minutes, then freeze, jump content, messages "Cannot connect to internet" this was the strangest one of all.

Tech that came for installation did not perform his job at all. He left without installing any equipment. The tech informed me that due to the fact that he couldn't complete the job that his supervisor would come out and install the equipment himself and we would receive 30 dollars off our bill each month for a 12 month time period due to the unresolve and ongoing issue that we are currently dealing with right now. This is the concern that I am having and that fact that my husband and I are continuously have to call in to work for two days straight and installation still has been done is very disappointing due to the fact that I am a new customer.

It was a change-of-pace to speak with representatives that had my best interest at heart and they held me in high regards and with the respect we all deserved. DirecTV and the representatives made me feel like I was their number one priority at all times and took their time and was patient. Explain to me all the ins and outs of the billing process and though I am not computer savvy and will probably be calling the 800 number quite often for help, I did understand quite a bit just in the short time I was speaking with your representative. Thank you Directv.

I signed up with Directv with a 2 year contract via Sam's Club. After 12 months, I stopped the autopay out of my Sam's Club Card. Directv then charged me $10 more a month to pay directly instead of autopay. Now they have increased my bill by $35 per month. They say there is no deal they can give me, and even though my contract is for 2 years, the special price was good for only one year. That was NOT how it was presented to me, and I don't think it was communicated anywhere that after a year I would be paying more for television, than my cable company used to charge me (which is why I left my cable company).

I have U-verse for internet $59.99 a month. I get a letter in the mail. Get a $200.00 Gift Card for signing up with DirecTV. OK. Had to pay like $50.00 by Visa to sign up. After they came to the house told me it will be $90.00 more for him to go under the house to put it in the guest bedroom. I said "no just do the other 2 TV's." Ok. After a few hours with it I said there is nothing on this but "infomercials" and QVC/HSN Channels and there repeated over and over! I did not know you only have 24 hours to cancel service after that it's a $450.00 cancellation fee and to top it off I got a call from a Filipino salesperson to tell me I will not get my $200 gift card because I have AT&T Service?? Great way to ** your customers!! I WILL NEVER SIGN UP FOR AT&T ANYTHING AGAIN!

I was with DIRECTV for 12 years, then left for Charter because they were cheaper. I am back with DTV and so happy. We get what we pay for!! DTV has better reliability, much better customer service, and all around nicer people. In the 12 years I had them before I never had an issue or problem. That's unheard of anymore!

Customer service and sales was excellent. Unfortunately, my landlord does not allow DirecTV.

There is not enough room here to describe my horrendous experiences with DirecTV (which are still ongoing after 10 months). It started with an arbitrary addition of a Monthly DirecTV Protection Plan charge, that I did not authorize, being added to my bill in the amount of $19.99 per month. I called the first month this appeared, said I did not agree to this service, or charge, and wanted it removed and credited. I was told it was removed immediately and the credit would be reflected on my next bill. (This was an hour long phone call including time on hold.) The next bill reflected no credit and the charge appeared again. I called a second time, another hour on hold, the same assurance was given to me - except now I was owed credit for two $19.99 charges. This ordeal continued for the next four months.

Josh was the technician that did our install. He did a very professional installation of equipment and ensured that all TV's were working before leaving. He also gave a thorough class on the systems capabilities and remote functions. He is an excellent representative for your company!

I like the service and the Tech was very nice and knowledgeable.

10 STAR - I mean what I say when I say the service was a gift from GOD! Me, my family, and my neighbors are utterly and completely satisfied with the professional, personable, superb, service that Freddy ** and Otto provided. Their expertise is absolute. Their caring and concern was heartwarming. They are considerate and anticipated my questions and concerns. Mr. ** answered them and customized their work for me in several areas. I am so grateful for his kindness, thoroughness, and patience. At one point, I heard Otto say to himself, "How would I do this at my house". I grinned from ear to ear. I knew I was in good hands. I show off the expert, professional work every chance I get, it looks great. And, the cost is worth it.

I have had a great experience dealing with every person from sales to install.

0 Stars!!! After 3 attempts at installation, I'm giving up on DirecTV. On 1st attempt installer refused to install dish on an existing pole mount. After he left with little explanation, I spoke to customer service and they assured me that my requested installation location could and would be accommodated so I rescheduled. On the 2nd attempt no installer showed up even though I had gotten text and phone confirmations. When I called I was told that the appointment was automatically rescheduled by the system and that I should have been informed; I was not. The customer service agent told me she was going to credit my account and assured me that I would get a senior installer upon rescheduling so I did.

DirecTV did a great job and I'm happy with my service!

My apartment complex was charging me $300.00 to have a pole in my yard. It could not be attached to the building in any way. Directv was charging $65.00 for the pole to attached the satellite dish to. It wasn't financially feasible for me to purchase directv at this time. The rep gave me the policy for directv regarding my situation.

I've stayed with cable most of my life and atm had no service at all when seeing this latest deal but DirecTV outdid themselves and the competition so gave 'em call and I'm with direct now. Pure and simple. Thanks Guys!

I have tried since April to my billing adjusted. I have eleven months left on my contract. I can't wait to get another service that does not lie. Picture is great and the techs are the best but the billing department has no oversight.

Run, do not walk, away from DirecTV. I bought this service through Costco and was assured that it virtually never goes out. I was told that if it does go out for weather, it's only momentary. Well, the truth is anytime it rains here in Houston, it loses satellite signal. It rains here often. I've had the service now for 7 months and it's been a disaster. But, wait, there's more... If you hurry now, you, too, can get to deal with DirecTV/ATT's horrible customer service. They are no help because there is nothing that they can do about a very unreliable system. Unfortunately, I'm stuck with a 24 month contract, but you don't have to be. Do not get DirecTV. YOU WILL REGRET IT.

After 18 months as a DirecTV, I was automatically charged $50 for 'NFL Sunday Ticket' - a package I most definitely never ordered, and will never order. I figured this would be an easy call to customer service, since there has obviously been a simple mistake. However, I was on hold with customer service and transferred between different departments for 1 hour and 3 minutes! Who has time for that? The customer service representative was very kind and it was not his fault, as I assume extreme under-staffing is to blame. DirecTV - you need to do better. This was a disrespectful waste of my time.

I signed up with a local store promotion to have DirecTV installed & I would get a $200 card back in the mail. We set the install date. I had to call & change it once due to a personal conflict. They said no problem. I waited all morning today for them to call/show up & nothing. I called them & they had canceled the order & would not honor the original sales agreement, trying to give me a higher price than I was quoted. No one ever apologized to me. I even talked to the "manager" and was given the same excuses. While this would have been a better deal for me than cable, maybe I'm glad it didn't happen if this is how they treat potential customers!!

Needed two Atlanta stations, WSB-TV, Channel 2, ABC and WAGA-TV, Channel 5, FOX. Your rep said it wasn't on his list of stations. I asked him to talk to a supervisor and those two channels were added to the list. Your person was very pleasant and tried to be helpful. So all's well that ends well.

My rep was thorough and answered all of my questions clearly.

My only problem was AT&T did not hook up my internet at their scheduled appointment. I had to buy a Brand-new phone with hotspot so I can complete my school work online... I was very sad that didn't do what they were supposed to do from the beginning. AT&T and DirecTV did not communicate very well with Each other...

I reconnected on the buy back program, which was free premium channels for 3 months, NFL Sunday ticket for free and choice extra package for 70 plus bill pay brought it to 65 a month to include 200 visa. 1st problem they did not activate my DVR so I did not get my channels without having to call technical support. 2nd problem the guy did not list that I got 3 months free premium channels. 3rd problem they would not give me the 5 dollars off for bill pay, so they say I owe 78 a month. 4th problem they were not giving me the visa 200 like they promised because my account number was the same. After 8 calls I canceled, tired of not getting what I was promised and since I cannot speak to the original rep I cannot get what was promised. Never had so many problems before. Is it because AT&T took over? Love directv, but I was charged 214 for two months. That is just crazy.

I signed up for DirecTV a year ago to save money. I spoke to a very nice lady and was quoted a price of $37. I asked about extra fees and told there was no extra fees, not even for the box that records the programs unless I was to get the one that records for more than 1 TV. Then when I received my bill it was $49 dollars, I called back and they were able to get it down to $47. Then the next month I was being charged for the equipment that records, I had to call them again. They agreed that I wasn't told that information and so they credited my account for several months so I would not have that fee. I then had to call again when they began charging me more money for my sports package (The Spanish soccer league), I was going to cancel the sports package but the guy found me a deal to only pay around $3 a month so I agreed.

I am a new customer and very please so far with the service and assistance.

Due to a severe flood, it is understandable that the technician could not keep the appointment. He was not able to leave his home, he was flooded in, and we were also not safely accessible to roadways covered with water. I do wonder why I received a phone call, text, and email telling me the technician "was on the way" and even narrowed down the arrival to a 30 minute period between 8:40 am and 9:10 am. In reality, he wasn't ever able to leave home. How could he have been "on the way" as three messages stated?

The worst TV company I ever been with. When I signed up I was quoted $51/month. After a year the price went up to $86/ month. I call them, changed to a cheapest package (the price was supposed to be around $30/ month) but next month I was charged 96$...even If I was seeing just a very few channels. So I just paid $200 a cancellation fee and left them. I will NEVER EVER will go with DirecTV again!

The installation was fast and friendly. The sales representative was friendly and informative. Got DirecTV through AT&T and glad I switched from U-verse. Just got it installed, but the picture seems more clear and more channels for a better price.

Could've talked for hours with the representative. So helpful and reassuring that I made the right decision.

Placing the order was effortless, but the follow up calls attempting to get info was a little time consuming. Still am not sure about when or if I get my $200 gift card.

Just don't show up, lie when you call, mislead just aggravating. We're calling all day on two latest visits that they were on their way or on site. Total lie. They just cannot be trusted. Terrible service. Now into my next wasted day waiting for these morons. Don't subscribe. Terrible.

Directv customer service is terrible! I have several complaints concerning DIRECTV. AT&T ruined the company. The service men and women they contract with are very inconsistent. I think one out of five service people are lazy and not actually willing to do their job. Just slapdash up there. This company has made no effort to stand by promises that there. If you have a problem you are going to get the runaround. I was promised a call back from a manager that never happened. Later when I called back again, I was accused of making up the story because it wasn't in the notes. Hint: Record your conversation with them. Go with another company! It's not worth dealing with all of DIRECTV BS.

Professional and knowledgeable customer service. Lower cost than Time Warner with more entertainment and news channels.

All questions answered and help beyond that asked.

I wanted the $ in the contract I was signing. He showed me an email that I had received that had all the info I was looking for. Great job knowledge of my account and the way things work at DirecTV.

Good experience with rep and his professional knowledge of product.

I've had my DirecTV for a year at quoted price of $79. Then first bill after year was almost doubled to $125. When I called to have it removed I was told I'd have to pay the $125 plus over $200 for early cancellation! I would never have agreed to this knowingly. I have been tricked and I won't do business with someplace like this.

I always commended DirecTV for their great customer service up until about a year or so ago. They recently moved their customer service to another country and their reps do not understand the product at all. I was on the phone with a service rep for 20 minutes trying to understand why my account was suspended for nonpayment when I am on autopay and the credit card is valid with a current expiration date. After 20 minutes of he not grasping this I nicely asked to speak to a manager. I sat on hold for another 20 minutes before just paying the bill online.

Been with DirecTV for over 10 years. Always been happy with them UNTIL AT&T bought them. Now, billing problems, price increases, programming issues and the LAST straw -- a blackout of the local channels last night during the Olympic medal races! When I called, endless hold. When I finally got through today, they offered me a $5 credit. PATHETIC. I'm switching to cable.

It all around with good with lady I talk. She try her best to help. She was nice about too.

Experience has been great so far. Sales was easy and when we changed delivery there were no problems.

I am excited to have this service. All personnel have been courteous and professional. So far the product is great. Simple operation! Transition has been a breeze. Service plans can be complicated. Be sure to understand all of the costs for installation, equipment, and mo. service and taxes. I had a few cost related surprises even though I thought I had covered the plan thoroughly. Ask for full disclosure. DirecTV keep up the great work with a focus on customer service and satisfaction.

So far so good. Until the equipment is installed and I can rate the UHD 4k picture quality, I can only speak to my experience with sales and customer support.

Great service. Issue was resolved fast. I like how things were handled.

We moved into a new apartment that a dish will not be allowed to install, but before we decided to moved in we inform the DirecTV on that matter and they asked me the address of the apartment to confirm it. My concern during that time was the early termination fees, so I asked them about it and they said since it was beyond my control and we can't do something about it, they will not charge me with that fee, so we decided to push with that apartment instead.

Very polite and understanding to your questions.

Although I seldom watch tv, I was hoping to catch an interview with my husband on the local news channels. Unfortunately, when I took the remote from the kids, none of the channels I wanted to watch came in. The screen was black. I restarted the receivers on both TVs, with no change. I called the Directv customer service line and got a recorded voice that kept sending me in circles with no solution. It finally directed me to their website, which was no help either. I just wanted to sit down and watch the local news, and was thwarted. I'm extremely frustrated that Directv wasn't functioning and the problem was not resolved in a reasonable time frame. Let down. Frustrated. Disappointed.

Horrible service ever since AT&T took over! The technician came out yesterday to install a new receiver and new dish. After he left we noticed the other 3 receivers weren't working. We called and got the runaround, then called back after not hearing back from them in an hour. And the lady was trying to sell us an equipment protection plan. I said "No we just want our channels to work" so she hung up on me.

The technician knew his job, handle everything in a professional and friendly manner, explained everything in clear and easy terms, very helpful and informed about what he was talking about, represent your company well.

So far very happy with the experience.

It took time, but it was worth it.

We were customers of AT&T U-verse. The price rose drastically after the end of our contract and we needed to find a better financial option at a price we could afford.

Although my service has not yet begun, my experience with all employee's has been pleasant thus far. I had DirecTV when I lived in New York seven years ago and was a satisfied customer then. I'm hoping my move here in Pa. Will also be as satisfying.

I would like to have service by DirecTV, and save TV but you don't have any of the channels from Portugal, (RTPI, SICI...) Hope you can get them in a near future.

My customer service experience with Directv was excellent. I hope to be a long time customer with you guys - Gods willing. Thank you Tiffany and my second customer service representative that help me with my order.

I would not hesitate to recommend DirecTV for service. The service and staff are outstanding.

We have 2 homes on one DirecTV account. Our primary residence and a vacation home. We have a terrible time trying to get reps to realize this. They sent a service tech to our vacation home (300 miles away) instead of our primary residence. Each time we called in for a service tech, we were told it would be 7 days before they could come to our house. This is unacceptable. Sounds like they either need to hire more service techs, or their equipment is terrible. Everyone we have talked to, in the customer service dept. and the service techs, are really considerate, nice and helpful. It's their procedures and policies that are confusing to their employees and the customers. They are also very nonproductive. Once again, all of the good employees are judged by the few that run things. Don't remember everything being so hard to deal with and confusing, before AT&T took over.

Everyone we talked with were nice and very helpful. This is a private res and we have decided to change our service to DirecTV. Also our daughter has your service and is very pleased and said we should consider your service.

Getting refer a friend voucher. Agent was very helpful.

I was with Directv when after the two year contract ended, I called to cancel. They then give me the whole line of "if you don't cancel we will give you this plus more for this great new lower price for 6 months". My main concern was that I was not entering into a contract doing this. I even stated to the person several times "I can cancel at anytime. I'm not in a contract, correct?" They said no contract for the six months but that low price would go up after the six months. I agreed (stupid mistake!). After two months of this new price, the third month rolls around and my price has increased. Then the fourth month, and it went up again. I should have called then, but was distracted with medical problems at the time. After the fifth month of continually rising prices, I called and cancelled. The first guy told me that they would owe me money because my contract ended the previous summer and I had paid for the full month but cancelled only a week into it.

Rep was very knowledgeable and answered every question I had with a polite tone and great customer service. The call was passed around too much which prolonged the process.

Very pleasant experience all the way around. Great customer service and timely and professional installation. Picture quality bar none and channel choices as well as pricing very satisfactory. I will not hesitate to recommend to friends and family.

In March 2015 the Federal Trade Commission found that DIRECTV uses deceptive practices!! In March 2012 I began service with DirecTV. I had three receivers for my home. In 2013 the main receiver (living room receiver) STOP WORKING. After several calls to DirecTV to explain the problem I was finally instructed to return the receiver and access card. I do so and received a new receiver and access. I did not experience any more problems with the receivers from that point on.

Directv is very helpful - all sales rep helped me and made sure I was up to my satisfaction. I had no problem whatsoever and they made it clear enough for me to understand.

All the individuals that have helped me have been nice and efficient.

I was very pleased with the sales AND the installation representative.

Service not available. Trees did not allow line of sight.

It was very easy to set up the service.

I was nervous about changing cable companies. I was wondering if I could receive the favorite channels we enjoy now. I was told I could add more channels at any time. I was given a rate per month, and they accepted my AAA membership to lower our payment for 24 months. I appreciated Cliff's help on the phone.

I called to cancel my service because the new building I was moving to would not allow satellite dishes. The sign up process was easy and the cancellation process was easy as well. The staff I spoke with was friendly and knowledgeable and my experience with you vs Comcast (which unfortunately is the only provider in the area... I wasted 5 hours with them to still have no resolution) was by far superior. Please keep up the good work!

Ordered from a 3rd party company at Costco. Took 5 weeks for install. Installer never showed identification and installed on the roof without asking and violated our lease agreement. Proceeded to ask us why we were so special he had to come out on a weekend to install. Cut corners and messed up our internet. Had to have our internet company back out the following day to run more cable since installer "just disconnected theirs and used it for his cable."

Very pleasant and efficient and professional. Answered all my questions with wonderful patience.

I first called up and signed up for DirecTV to come out and install our dish. We walked into Costco and saw they had a promotion going on and Darrell gave us the insight. He reversed what I did and got a new order through the program. A++ for him. Really like what we get as well.

I have a great customer service agent on the phone. She was very nice and helpful.

Patty was a great help. I was frustrated that my appointment for installation was rescheduled and she helped calm those frustrations. She was kind and willing to help. She is exactly the type of person I would want to represent my company.

Getting connected. Just wish they could hook me up before August 18th.

Great Customer service and product. Every step of this process was outstanding in regards of being in a timely manner and providing me with excellent customer service and answering all my questions. The guy who installed my television was very friendly and did his job well. He saved my sister's cats life, was friendly but was also in and out so we could still go on with what we were doing at home.

I noticed my bill was raised by $80. I chatted with their customer service because I was at work and spent over 25 minutes with them. I was told I would get a credit of the NFL package being added to my bill plus $25 for an inconvenience. A week later I check my bill and I was not credited for the NFL package nor was I given a credit. I've been called tonight and spent 48 minutes on the phone and was told by an upper management that they could not give me a credit for inconvenience and they don't know where the chat even is and they didn't have it on file. This company is ridiculous and I do not recommend anybody subscribing to them. I will be cancelling effective immediately and will never ever order DirecTV again nor refer anyone to them. They do not care about their customers and the man basically laughed at me. I hung up on him.

They came out and installed DirecTV after he called to check in but getting it hooked up they said he put the wrong stuff in so now they want me to pay an extra $100 because they screwed up and didn't send the right equipment. So yes I don't recommend DirecTV to nobody because I can try to screw you out of money.

Questions and they were all answered in a timely fashion.