DIRECTV Reviews

Very pleased with the friendly and knowledgeable customer service. They helped me understand each package and what I would be getting with each of them. They also offered better deals than any other service I looked into.

Customer service person Ashley was professional and helpful. Because of Ashley's professional service I would recommend DIRECTV even though I cannot receive my needed service of internet at this time.

Helpful service support. Called service tech to help reschedule install (moved forward a week to get install done quicker!).

Was told that we didn't have to pay for movies On Demand but you do. The tech that installed did it perfect to a T. Was courteous. The agent that took the order did everything to a T beside the movie On Demand. It was a waste of time and could of got DVR instead.

All service provided, from customer service to installment, was very friendly, professional and confidence.

First install date, the installer did not have the correct equipment with him. Then after I called support, I found out I wasn't being set up for what I asked for. I said what services I had and wanted the same but in a DirecTV system and this did not happen. Had to reschedule.

I called to get message 771 fix but we could fix it! Today is Thursday and service rep can't come to service dish till Tuesday!! Which means no TV till then!! I'm upset this Sunday is the Super Bowl and no TV! I'm most likely going to cancel service! Not happy at all.

I had AT&T Uverse and was happy with it. DTV now AT&T scheduled install 2/3/16, came early 2/2/16. Unit failed 2/3/16, can't get repair from DTV till 2/9/16. Super Bowl on 2/7/16. I told them I don't want the service. DTV wants to charge a cancellation fee.

I haven't received my installment just yet but am patiently waiting for the installation date to come. Until then I've been using the DIRECTV app and overall I would rate it 8 out of 10. Thank you so much =)

We couldn't follow through with installation because Time Warner was going to charge me too much to keep landline and email address/internet! We couldn't afford both!!

I ordered a satellite dish but it could be installed on the roof or the front of the property and no place to put in the back. I live in a townhome with HOA restrictions.

My whole experience with DIRECTV was very good - Grace was good to help me negotiate the service and monthly fee to my satisfaction. Very impressed with the tech to install. Because of the location of my apartment and the trees around, too much distance would be between my dish/signal to my apartment. He was a very pleasant, polite gentleman and I really appreciated him telling me that I would NOT have good service if he was to complete the installation. THAT IS GREAT INTEGRITY!!! Priscilla was very helpful to get my refund from the original order.

I'm pleased with the service provided. Now just waiting for our appointment with installation services.

I will like to commend Jose for his professional, gentleness and soft tone in clarifying my doubts.

The technician was great! Wonderful young man! He did a excellent job and I would recommend him to anybody.

My DirecTV has not been installed yet but I'm sure I will enjoy it, I've heard nothing but great things about it from my other co-workers. I enjoyed the customer service which is a must-have when dealing with anything. When you have a problem and call Customer Service - if they are bad, that could cause customers to leave. I'll be a long-time customer with the service that I got from her.

Thank you for great service.

The last call that I made into DirecTV was a complaint about the technician Justin who came out to do installation. He did not install our DirecTV and I was very upset. The rep went out of her way to get another installation set up.

I signed a contract with DirecTV in January for a guaranteed amount (promotional). In February my bill went up $11.00. I contacted the company to try and get this resolved, but basically they said, "too bad that's the way it is". I directed them to their statement on their website that my monthly charge would not increase for the contract year. However, it made no difference to them. I asked if I could cancel, since I was only in the second month. They said "yes" if I paid $400.00. Their representatives were dishonest and management (corporate) are even worse. All I asked is that they honor their commitment, but that is too much to ask of them. I tried every way to contact them, including a chat, but the remarks/answers were the same. It's as if they were reading from a script. Thanks for your help.

Asked to get service changed to basic, absolutely effortless. Spoke with Lenna - Very friendly and knowledgeable about services available. Also helped to get info on internet available in my area. One question, if I can get satellite tv from DirecTV, why can't you give me internet in a bundle deal? Just letting you know, the instant any kind of bundle deal is available I will drop this service and never speak well of you again. I am FURIOUS that I am treated like a second class citizen only because I live in the outlying areas. Kindly explain why you cannot provide both internet and tv at the save time when both are satellite only. Is it a Net Mafia kinda thing? I have the distinct feeling something very shady is going on.

Every time I call customer service I am put on hold for over 30 min. then on the phone for another 30 min trying to explain and get some help. I always seem to get someone new that can't understand the problem. Lately I have not been able to access on demand and one show that I did get stopped in the middle and was not available to continue to watch. When I called customer service I was on hold for 40 min then finally reached someone only to find out it was billing and they could not help. I called back and same thing - 45 min wait then it was billing again. Never was able to reach a tech and on demand still not working. Customer Services is Terrible.

Got about everything that I was looking to get. All that I talked to did their best to fix any problems that I had and saw through till the problem was solved.

Sign up for DirecTV. Kevin was polite, took his time, gave me all discounts available, I believe.

The sales representative we spoke to was pleasant, friendly and helpful. He seemed genuinely happy to help us and answer our questions. It was very easy signing up for service. We called another representative the following day with additional questions and she was very helpful and friendly too. She also explained everything to our satisfaction.

For the past three days I have limited channels with an error code of 771 on all the rest. I contacted DirecTV via home phone last night and was on hold for more than 15 minutes and finally hung up. I called back tonight and spoke with both an agent and a supervisor and STILL nothing has been resolved. They could not reboot the system remotely and now need to send a technician out to my house to troubleshoot the system at the tune of $49.95 because we did not purchase their protection plan. Customer "no" service also informed me that since I was never officially added to the account I cannot set up the service call appointment to get the satellite to work again! So here I sit with no cable... Funny the entire time I was with Charter my cable never went out.... Guess what family will be switching cable providers in 22 months?

I setup service online Feb 1 2016. Scheduled installation was Feb 3 2016 so I logged on the morning of scheduled installation and my order was cancelled so I called and the customer service department said due to my name linked to a address with a bad account they can't give me service. The bad account was a old roommate and I haven't been at that address for over a year so they transferred me to verification department where they was very rude and saying if my old roommate doesn't pay his account in full I cannot get service with them... How is this fair to me? My name was not on his account. He was just a roommate so I get punished for his actions. I hope everyone will avoid this company.

They were very helpful.

Overall, I'm very satisfied with everyone I've dealt with at DirecTV. Thus far, I have no complaints whatsoever.

New contract for TV, telephone, and online computer connections for another two years.

My order was not exact, so I had to pay extra even though I went through a thorough configuration. That is why I am giving 4 stars. The install was great. Brian did a very good installation. He was very professional and friendly. The customer service desk also very good. Really the only issue was the additional cost which I paid, since I had to cover all of my windows. I am very happy with the installer and customer service. Thank you.

When I initially called to have DirecTV installed, I forgot to mention that I was referred by my sister. When I called back, the service girl was very helpful and kind. She added my sister as my referring customer quickly.

The representative who assisted me was very courteous and professional. Based on my experience with her, I would recommend DirecTV to others. I had a great experience.

Installation man - He was great and did a great job installing.

From the very 1st call, I have received excellent service. The person who came out to install, Jeff I believe, was very nice talked with my 6yr old son who had asked him every question in the book and Jeff didn't seem bothered by him which was awesome. So thank you guys again!!!!

DirecTV has the best customer service.

I am well satisfied with the service I received.

Felt at ease with my customer experience.

Product pricing is very reasonable. I'm quite satisfied so far.

Excellent customer service from the sales agent and also from the installer that came to my home.

Eric ** was a very helpful, nice man that installed my DirecTV.

Let me begin by saying reason for rating does NOT reflect Installer performance which I rate 5 star - he was top notch. Also initial customer service call on Friday was 5 star. Overall rating is due to work order error with GenieGo and extreme difficulty getting DirecTV customer service agents to correct work order error & then subsequent billing error.

The experience with DirecTV as far as the sales and service has been very good so far. The sales representative was very knowledgeable of the products available and was able to customize the products to our lifestyle. When arranging our request for earlier installation the service representative was very helpful. He recommended putting us on a priority waiting list which resulted in an earlier install according to our schedule.

The installation was done in a mannerly way, and the tech told me everything he was doing. Service call: I called him around 11:00 at night, and he was very nice, and fixed my problem within just a couple minutes. I'm glad I have Robert for my service tech.

After being a loyal customer for 6 years I called to cancel my service since I was moving to an apartment where DirecTV was not an option. I was planning to come back to DirecTV within the year as soon as I found house to buy. It was the most difficult customer service I've ever dealt with. They wanted to charge me $300 for breaking contract early. They said they needed to put in work order and see for themselves that DirecTV was not an option at the apt. I said "Fine come on." Guy came out there, saw for himself and said "No problem. We will cancel."

Satisfied with the last person I talked to. Sales person did not give all info needed to make informed decision. Make sure to include internet is not included.

Everything was great.

I spoke to a lot of people and everyone of them was nice. I am on a fixed income and was afraid they would try to get money and I would not have enough in there and the bank would charge me for an nsf fee. They let me know that they would let me know. Every worry I had they seem to calm me. It has been a good experience dealing with your staff! Keep up the good work!!! Maybe work just a little more on those bundles and get one for Senior Citizens. It don't take much to make us happy!

Made a mistake of switching to DirecTV, in order to save a little money, a little over a year ago. Had to pay extra for sports package. Now every time it snows or rains very hard, I lose the signal. Just called customer service and after dealing with their automated system and being put on hold, I was told that there is nothing they can do and I just have to wait for the snow to melt. This is Colorado in February! We get snow! Their installer attached the dish to the house where it can't be reached without climbing up on the roof. As soon as my contract is up, I'm switching back to cable.

My rep was awesome. A bright spot in the world of service reps.

I am recommend my friends because it's good company and do good services and good offers. And try for make good deals and motives for the people make happy and stay and more.

I've been with DIRECTV since 1997 and of course in the past we had to cancel 1 time due to hardship, relocated to 2 different states & got new accounts each time, etc. But, nothing like this time... My husband got really sick (3 surgeries since Nov '15) & we had to cancel our service. Because we were still on a contract for 5 more months with the new equipment, they still charged us the $100.00 early cancellation fee. I understand business is business but, this definitely shows we, the consumers don't mean anything and they, employees at DIRECTV & OWNERS don't have any type of sympathy. My advice is: Don't store your CREDIT CARD with them & don't think you are SPECIAL just because you've been with them for a long time.

I like DIRECTV, wouldn't want anyone else. I can't wait until U-VERSE is available in my area.

I recently became a new customer with DirecTv. My install was on Saturday. All the way from calling customer service to get a better timeline on my install (other than the 4-hour window) to the technician that came out to my house the experience was nothing less than wonderful!!! I am very happy with the way I was treated as a new customer and I look forward to many years of being with Directv!!

Very helpful and informative. Answered all my questions and concerns and covered everything I needed. Helped me out on my financial situation to get the best price available.

No issues so far. Waiting to see how sustainable over the long term. I am a new customer with DirecTV. Looking forward to see how service continues.

The installer was very professional, and good service.

Erlene, representative, lied to us and we talked to supervisor Richard, employee number **, who promised to give us our money back. We had to call back over and over and demand money back, as we did I not order at all, and Erlene reported she just needed our credit number to send us estimate, then billed us. So scary this company. Our bank told us to call police and tell them what happened. Wish I could rate -10.

Pleased with DirecTV service. We have had experience with two other major services and feel this service is quite a bit better as far as quality, cost and dependability. Satisfied customer.

My representative answered all my questions. She gave me instructions and walked me through how to install after I had tried by myself before I called. We came to the conclusion that we need a tech. I think it is because Directv came before AT&T. Thank you for providing me great customer service.

Very pleasant and helpful.

Customer service call. Answered all my questions efficiently and professionally.

Using my new service. How to get started. Very happy with your representative.

Signing up for DirecTV, the experience was fine.

I spent over 15 hours from September Thru January dealing with the issue and being told two different things by the same company. After fixing the issue I was told that I would be given a credit for $120 for loss of service and issues related to the box issues... I did not feel this was acceptable with the amount of time I spent on this issue both on the phone and chat. After consulting my fiance we decided just to take the credit after years of great service from the company. I called back to the company to be told that they are not allowed to offer a credit of that much and basically that it was my fault for not accepting it then. I am disgusted with the carelessness for long term clients. I have never had any issues with any companies until this and I have never written a review before today. Can't wait for my contract to run out!!!

Canceling my order. I did not expect this to be easy but it was.

What a bait and switch and poor customer service training with this company. I went to cancel DTV and they gave me some good deals to stay. I was told I would get a 200 dollar gift card but after chasing around and speaking to several reps I get a different story from every rep. I then got a customer survey and was given a pin number to call them back and of course pin does not work and I am stuck right where I began. This used to be a good company but when they made the mistake to merge with AT&T that was the end. I rate this customer service an F. I will be looking to switch asap.

I recently purchased a condo and up to this point I never had a chance to get DirecTV because of the line of sight, so I was excited to finally get the opportunity. I ordered service a couple days before I moved in. The sales agent via the 1-800 number was very polite and talked me into television and internet even though I wanted to keep my current provider for internet. I signed up for a 2 year contract. I was getting the Xtra pkg which included 220 channels, all the movie channels free for 3 months, the nfl ticket, and a free genie wireless receiver. After 12 months the pricing was going to jump to regular price but the sales agent assured me I would still be paying less than what I'm paying at the moment with my current provider. (I found out later through the AT&T rep that my price with Directv would of been more than the $150 I was currently paying).

So far customer service has been excellent and very helpful.

Was scheduled for 2/5 and got a message they were coming out on another day but the gentlemen rescheduled for me.

AT&T changed date of internet and phone install and I wanted to know if Directv needed changed to be after AT&T.

I'M SO DISAPPOINTED IN DIRECTV. I've been with them for almost 3 years. The first year I had no problem. Ever since that first year ended, no month has been the same charge. They always charge me more. And I always have to sit on the damn phone for 30+ min to even try and get it back to normal. I'm so sick of them. And when I moved (and moving cost a lot as is) they charged me $300 dollars to literally plug it in. There was already a satellite on the house so I paid $300 for someone to sit in my AC plug in my DirecTV and was here for 10 min. It was absolutely ridiculous.

Knew their job and explained it all so I could understand. Dealt with my hard of hearing also.

Both my parents and my brother have this service. Unfortunately, I am unable to get this service due to circumstances that DIRECTV can do nothing about. There are trees blocking from the ground and my landlord will not allow roof access. My parents live in the hills of Kentucky and the only time they have service interruption is when they have a flash flood warning. With Dish Network all it took was the sky to have clouds to lose service.

All your representatives have been courteous, solved any questions or areas of concern that I had, and everyone thanked me after each phone call.

So far my experience has been good. Technician is doing the install right now. Hopefully I'll still be completely satisfied after my service is up and running.

I needed streaming only so DirecTV did not work for me.

We are pleased with the product and the process of acquisition.

There seems a miscommunication between cable TV and bundle service on the way of transfer account and charge.

The installer was knowledgeable and very quick. He explained everything and was polite. Very nice person!

I called to make a change in the initial installation of my DirecTV service and was more than pleased with all the help I was given.

Service and experience with DirecTv was easy and taken care of quickly.

Thank You to the woman who took the time to answer all of my questions and help me get my subscription order right. Great Job!

Rep listens and understand why I am calling. And an easy fix to my issue.

We attempted to switch to DirecTV. Unable to achieve satellite signal. U-verse rep helped lower our price by dropping our plan to U200 and given a 12 month "Loyalty Discount."

Great!!

I had a referral card with a number to give DirecTV when I signed up for service. Jeffery took the number and handled the request fast, efficiently and was very pleasant.

The person who installed the satellite and my service, was extremely nice and professional.

I was happy with the rep.

Awesome Customer Support. Very kind, well spoken, knowledgeable, professional.

My problem was resolved in a timely and accurate manner.

I have no problems since I spoke to the Rep.

The experience on my call was wonderful and easy.

The representative that assisted me in rescheduling my appointment made me feel like a valued customer. It is rare when you only have to say what you are requesting once and they listen and follow through to your request!!

Unable to make any progress with adjustment on my bill. They have not honored their price guarantee after one chat attempt and 3 phone calls. Signed up in Sept. 2015 and their "Price Guarantee Credit Explanation: Because you are a new customer with a one-year price guarantee, we are honoring the original price of your base package for the remainder of your first year of service. This credit keeps your price at its original amount until the date shown. If you change your base package, your price guarantee may no longer apply."

The rep was understanding that I could not have a dish in my lofts. I was unaware it would be a dish, and she cancelled my order with no problem and refunded my deposit back to my account. Every time I was placed on hold she came back on the phone to let me know exactly what she was doing.

I just got the newest equipment, the Genie, and it is great! You can record up to 5 programs at once and you can view what you recorded at any TV. It's wonderful! Also, I love NFL Ticket, and MLB Extra Innings. HD TV is also an awesome feature! My experience with DirecTV for the most part since 2008 has been great!

It took very little time to get installation ordered.

Answered my questions quickly.

She was polite.

DirecTV has to be the biggest crooks in cable tv. I've had their service for two years and everything was ok until I decided to disconnect my service. This is when my problem starts. I returned the receivers last week. And This morning I looked in my checking account and saw an UNAUTHORIZED debit for $535 from DirecTV. They stole money out of my account! I never agreed to them automatically taking money from my account. I called them and they said that they used my last payment method used to get the money. I have a two year old child and now I'm short on my rent because DIRECTV ARE THIEVES. THEY WILL STEAL YOUR MONEY!!

Had to reschedule installation of DirecTV system.

Thank you very much for the help.

Overall good experience. Telephone calls to DIRECTV.

Very reasonable price for the services provided by DTV. Absolutely would recommend to my friends.

When I signed a two year contract with DirecTV I was given a monthly price I thought was comparable to other companies. I specifically asked the representative if the price was for the whole two-year contract. She hesitated, then said "Yes, it is." I should have been alerted by that hesitation because a year later I had $30 more a month tacked onto my bill and was told the initial price was an "introductory" price. Yes, I signed the contract when they installed and I admit, I didn't read the fine print. I had no idea that the contract I was signing was different than what I had been offered over the phone.

August of 2015 I got Directv cable and AT&T Uverse internet. I checked my account on Directv every month to make sure my payment was going through. It always said $0.00 due. This is when I assumed my automatic draft was working. I never checked my bank account because it showed on my Directv account as $0.00. One day my services were disconnected so I called right away to find out what the issue was. The customer service rep said that I had never made a payment for my services and if I wanted my cable and internet turned back on I had to pay the full $460.

Love the fact I can pause programs, movies and come back to where I left off. Love the clarity of picture.

We had a good serviceman. Everything so far so good.

I have been a customer since 2013. In the last year, my bill has fluctuated due to expiring discounts. I have to call every months, sit through the prompts and since they have been under the AT&T umbrella, they are difficult to work with. I have been working with them over the last few months to see if they can help bring my bill down, to no avail.

Rep explained everything and easy to learn of prices & benefits.

DirecTV has no mercy when it comes to their cancellation fees. First, their service sucks! Whenever it rains or even if it's windy, the service goes out. Secondly, whenever you move or add an extra box, they extend the 2 year contract without telling you and their objection to that is that a letter was sent. If you're someone that moves every year or so, this company is not for you. The service is not worth all the hassle. The customer service is not helpful. Stay away!!!!

Signing up for DirecTV - Everyone treated me with respect.

My experience with DirecTV has been very pleasant so far. From communication with customer service to interaction with installation technician.

New service - Very helpful and answered all my questions.

Exceptional customer support.

I feel that if I agree to a two-year contract I should get the rate quoted at the time of initial service. You require a two year agreement but only extend the rate for one year. I think this is unfair. Like 'bait and switch' advertising. Baited with a great price for one year, but switched after the one year and the rate doubles?!

I am a longtime Comcast customer and grew tired of their average at best service and horrible customer service. DIRECTV is a night and day difference, such an absolute pleasure to work with! DIRECTV is worth every single penny.

I was very pleased with your customer service and at how quickly the phone was answered. I am not happy with the fact the "actual" billed price is not shown upfront but rather after you add on all these extra things. I'm not blaming you guys directly as I had the same dealings with my cable company, but I can say as a customer it would be way more reassuring to see a final price upfront before you sneak in all the extra costs.

Looked, asked and bought service within 30 minutes. Very satisfied.

Although there were a few problems with the order, they were resolved quickly and fully to my satisfaction. It only delayed the installation by two days, which was very acceptable to me. The installer done a good job representing your company and the back office that I dealt with were always courteous and helpful. I wish all companies I deal with were that good.

So far everything has been great.

I am looking forward to returning to DirecTV next week, I will be getting more channel than I had and I am very pleased to get a cheaper rate too. I wish that the internet was cheap too. But I am finding out the internet is not going to be cheap so I will not have internet which I am kinda disappointed. They say 19.95 a month and then they tell you a different price which is higher, so I am not going to be able to get the internet due to the higher price.

Escalation agent handled my problem efficiently and professionally as well as promptly.

Been with DirecTV for about 10 years and loved their service, but I noticed they were getting a little expensive. And when it came time to move into my new house, I decided on a new service provider for a while. I needed boxes mailed to me from the company to my new address in order to send them back their equipment. Weeks past and no boxes, when I called they said it had been sent to the wrong address. Come to find out I had already incurred a late return charge for something not even my fault.

We have just signed up with DirecTV. So far so good!

Like the DIRECTV, a good experience for me and very helpful. Easy to talk to meet my needs.

Have had no problems, no issues. Have had service less than a week. Still learning how to use it. Ask me again in two months.

Was overall pleased with the way your customer service handle my order and answered all my questions.

I believe DIRECTV will treat their existing customers better than DISH Network, regarding future promotions and upgrades. The DISH Network has no regard to loyal customers. Existing Customers from DISH aren't allowed to enjoy new promos.

I called DirecTV to get service. My son had moved out of my house and went with DirecTV for his service. Apparently, DirecTV used my credit information to establish his account. He did not give them any of my information. They pulled my address and pulled my information. I have spoken with Troy in the fraud department ext **. He was totally disrespectful. He knew the situation and took no action. I called back to speak with someone else. Was transferred back to Troy. He took it upon himself to cancel my son's account. Even though my son had paid DirecTV for his services. He knew the situation was a problem and was not fraud. But he was so disrespectful he did this apparently trying to be vindictive to me!

Everyone that I have worked with was very helpful.

I was told by an AT&T rep when they sold me the package, that I would have On Demand with my box. I told her what my budget was and what I wanted. She stated that I couldn't get the DVR but I can still have access to On Demand. That was fine, my dad can still catch up on some of his shows with On Demand. So, the day they come to install it. The two guy came, didn't listen to my father when he told them where the outlet was for the TV. They ran a messy wire from one end of our house, in the yard to an outlet my dad requested they don't use. Then they dragged the cord from the outlet across the room to the TV, didn't staple it down or anything. The outlet my father showed them is right behind the tv.

Fourteen days after signing up I cancelled my contract for good reasons and I was told that I only had 24 hours to decide if I like it or not without being charged an outrageous amount as punishment. This is an uncivilized business practice.

I would highly recommend DIRECTV to my friends and family. The process from ordering the service to enjoying it has been very pleasant. The DIRECTV staff I have dealt so far have treated me with respect, professionalism and willingness to satisfy me as a customer. Congratulations to you all!!

Gary was excellent. Took his time helping us with all our questions. Hooked up everything the way we wanted and showed us how to record and everything else that would make it easy for us to use our machine.

After 20 years as a Directv customer, I am trying to get out of my "contract" because I have been lied to and treated about as badly as a customer can be treated. In 40 minutes, I was hung-up on twice, called back a third time, was on hold for close to 15 minutes and then treated in the most condescending manner by the supposed customer service manager who, it turned out, was not a manager at all (since no managers were available). All over $35.00. Yes, Directv would prefer to lose a customer of 20 years rather than correct a $35.00 mistake/error/lie on their part. That should tell everyone how Directv, now that they are AT&T, plans to treat their loyal customers.

Having to cancel service because of condo rules. Was pleased I wasn't charged for canceling.

Installer arrived on time, cleaned up the old cable wiring and completed the installation in good time, was very pleasant & professional.

DirecTV advertises that their service is $19/month yet they are charging me $40 and they refuse to correct this. I believe this is fraud and false advertising.

No waiting time; nice, polite representative who took care in professional manner.

Rep. was knowledgeable and was very professional.

Everything went smoothly after talking to a person. The phone (computer) was no help at all.

Thanks for helping.

The account is actually under SANDRA ** (My Mom); however, the reps we spoke with so far (prior to installation and having this service) have been great and very helpful.

Person showed exceptional knowledge and understanding in making sure my needs were met.

Was waiting for tech to show up for install. Got call from automated system that the tech would show up. Shortly the system call and said the tech was running late and then called again with a different time frame, 4:20pm-4:50pm. Tech never called, never showed up. I called the 800 number and was told by automated system that my appt. was for Monday, Feb. 1 from 8 to 12. I had to rescheduled cause nobody would be home at that time. Did call CS to report that appt and CS did give me a $50 credit for all the trouble that I have gone through. Now I have to wait another week to get my services install and come home early from work again to wait on the install.

Person I spoke with was very good.

At this time, due to medical situations in our family we could not undertake change to all of our TV, internet, & phone services. We had to cancel installation appointments.

Experience with DIRECTV sales agent and installer was very satisfactory.

I have never taken the time to complain about a company before, but I am beyond frustrated, disgusted, and unimpressed with Directv. I truly hope someone reads this from Directv and starts making some serious changes in this company. My service was originally supposed to be installed Jan 16th. Day of, two installers arrive within the allotted window. I thought 2 installers to be overkill but turns out the actual installer didn't speak a word of English so the second guy was there basically to translate. (??!)

Mislead me in thinking I was getting a bundle when the representative knew there were no bundle in my area.

Good.

I call DirecTV monthly, my main one is our 24 month $15 charge for dvr instead of $25, $10 off monthly. As of now they have not given me the credit since Sept. They will also give credit then carry it forward to next month... I never trust I am getting a fair bill. Same with movie channels. I have spent LOTS of time on phone or chatting because I am getting charged fully instead of their discount... I am so certain they do this on purpose and have the customer look like a fool because you have to prove to them why you are being overcharged... We have had DirecTV now for about 18 months and I am looking forward to getting rid of them. Just a money pit fighting tooth and nail for what they originally promised you.

I recently requested to upgrade my 4 receivers to the new technology and the technician was extremely nice, very cordial, stayed with the job until done... He returned a 2nd day and stated "my supervisors sent me back because I was going to ground the wire to cold water. They instructed me to ground the system another way." After he left both my heating/AC units would not come on and I recalled he was grounding wires.

I had questions in regards to installation, the rep was friendly and knowledgeable about the info requested.

Very good. Thanks.

We had just finished watching the Broncos then changed channels to WGN 307 to watch Jurassic Park as a family, and as we were watching commercial came on saying "watch Jurassic Park and the Outsiders!" As they preview continued they showed two people having sex on a counter- standing up (the man) and the woman's legs were wrapped around him. They were less than human, really animals having sex in our living room. On our tv. I was thinking it was a family show!!! How can they show this filth and get away with it?? Who pays for the pro-immorality of our sons and daughters? Who can pay me back for my sons and mine's purity of thinking? I hate you DirecTV. I really, really hate your ** creepy advertising! This is how animals behave! Not people. Who are you? Who can I go to? Who can undo the filth in our heads. What is wrong with you people!!! Can anyone answer for this wrong and apologize? I hate you DirecTV.

October 10, 2015, we spoke with an AT&T phone rep, looking for bundled services. He sold us on an Internet & DirecTV bundle and told us we had a 30-day cancellation, no-cost guarantee. DirecTV was installed the next Wed. The service was not as we were told/expected. That Fri, internet was to be installed. Installer told us the service he was about to install was not as fast as what we were currently using - which was not what we were told. That evening, I called AT&T to cancel, which we were told it would be. A month later, DirecTV took an autopay from my checking for a month of service. Customer service told me it was never cancelled, but they would do so now, and I could dispute with billing who would get back with me (but never did).

When signing up for the promotions, PLEASE be aware of the following year going up in price. First year it's very great and cheap as low as 19.99$. Second year it can go up to over 100+. When disconnecting please be aware of the EXACT AMOUNT OF TAXES and charges you're being charged especially if you disconnect a few days into the billing cycle. Credits were added to my account frequently because of the company charging me for no reason.

We were very pleased with everything.

I had a wonderful experience. The operator was very polite & helpful.

Excellent customer service.

Helpful in resolving issues through Customer Service.

My one and only challenge was in completing the connection with your Customer Service. I had to place the call three or four times, and then while waiting on hold for an agent for at least ten plus minutes, with each attempt, the call would simply disconnect. It was on attempt number 4, when I decided it would be my last try, that I finally reached your agent.

Great customer service.

Probably my fault as much as anything. I should have called when I had more time. I had an appointment and could not wait for confirmation number. Did get every problem solved. Very helpful with that. I have a hook-up scheduled for Jan. 28 and I have a of snow in my yard. Probably will have to reschedule.

My dealings with DIRECTV has been great!

I was going to add a service to my account but my parents changed their mind and the customer representative was very understanding and helpful. A++ for service and care.

I terminated my account with DirecTV and they told me that I needed to return the equipment that I did not get from them. They told me that I would have to return the equipment or they would charge me for it.

I wanted to cancel my order.

Angel is a great customer service representative. Only issue I had is w/ your installers. They do not follow the notes that are put in the computer with the order. My order was put on hold plus the installer was supposed to phone me before appointment.

Called in on weekend and I was answered the phone call without waiting. Problem solved to my very satisfaction.

I am awaiting installation of my DirecTV. So far my experience has been good.

Any difficulties I'm having is because the sales rep I talked failed to note the order, that I wanted the dish mounted on a pole, which required a company for underground utilities.

I signed up for DirecTV because it seemed to be the most affordable in my area, which was still a lot more than I was comfortable with. Since I signed up in Nov. 2015 my bill has changed EVERY month. I made the mistake of signing up on Autopay, not realizing that I would have to babysit my statements each month, line by line. In July of 2014 movie channels were added to my account, without being requested, and the NFL ticket (which I didn't even know I had) began being charged my bill went from $57 to over $150+. I didn't catch it as soon as I'd like because of autopay, and MYSTERIOUSLY, my DirecTV was bundled with my Verizon bill for Aug. and Sept. I have NO idea why or how that happened.

All the customer service I talk to they have been very friendly and ready to help.

Thank you for getting everything set up so quickly. Excellent service.

With the smile on my face.

We had DirecTV at our former residence. After pouring money into C______t, we wanted to try Directv again. We inquired about purchasing an Internet/TV bundle, ran credit check (using my husband's social) and the DirecTV customer service person said we would have to pay a $200.00 fee to have DirecTV connected. She said that the reason for the fee was something pertaining to the credit check. Alarmed, we ran an Experian report only to discover what we already knew... EXCELLENT CREDIT. We asked at the time if it was because it was something to do with DirecTV's credit department and I was assured NO, it was our credit.

I loved the service but the reason I cancelled it was because my landlord did not allow dishes on the building I lived at. If I had the choice I would of stuck with your services.

Installation was delayed by est 30 days due to weather. Otherwise everything was perfect!

The representative very, very helpful and clear in assisting me with all my questions.

Being new to DIRECTV, I called to ensure what to expect with my DirecTV package. The representative was very professional, answered all my questions and was very polite throughout the call. Thank you!

Excellent customer service!

She was helpful, pleasant, kind, patient and took care of the situation.

Overall excellence. Top notch! I will recommend to my friends.

Like having the wireless clients so we can move the TV's and not be confined to a cable outlet. The clarity of picture on our TV's is better. It will take a few days to remember our favorite channels but we are very happy so far!

Y'all called to confirm the appointment at 7:30 that was set for 12 to 4 pm on 1/23/16. Then after I drove 45 min in the snow to be there for the install, y'all called and canceled at 1 pm. The same snow was on the ground at 7:30 no more no less. If you were going to cancel you could have said so at 7:30 when you called the first time. I am not upset but I think this could have been handled a little better. Not to mention when I called to rescheduled, your phone system hung up on me 4 times while on hold waiting to speak to a rep. The rep was very nice and took care of my install appointment. Thanks.

All questions were answered and problem was resolved quickly. Very helpful.

Very knowledgeable service tech. Very kind, and experienced, efficient and handle job professionally.

Was very helpful and understanding at the situation at hand. Thank you.

You couldn't install at my house, and my bill is higher than I anticipated! I think I should got the same amount because it's not my fault they couldn't install directv.

DIRECTV is great and cheap. I don't plan on changing anytime soon.

I always tell people how much I love DIRECTV!!!

Great install tech. Very professional. 10.

It was all done with professionalism.

Started with DirecTV 4 days ago. Had to call approximately 10 times so far. First problem I had was them using Comcast's cable to install their service causing me to have to schedule with Comcast to get a new cable ran. Second problem was a bill coming that was way over what I was originally quoted. Third problem was the package and channels I asked for were not being provided to me. Fourth problem was them bringing the wrong receiver. Fifth problem was the shows not showing up in the search. Sixth problem was no one showing up for scheduled appointment.

First of all the service installation and telephone representatives are extremely impatient and don't explain things clearly. We singed on through AT&T and through the lengthy process NO ONE told us that we were entering into a 2 year contract, not in the store nor when the service technician came to install the plan. This is a unethical and dishonest business.

Need to make sure agents are documenting everything the customer is calling about. Take care of the issue before the customer is on the phone.

HD Genie question. Kevin was very pleasant and answered all my questions completely.