DIRECTV Reviews

The agent resolved my concern immediately and made it easy to get my contract adjusted as needed.

Charging over a hundred dollars a month; equipment continues to malfunction and they don't care. Won't fix it without another contract.... oh, please!!! This should be illegal to charge for services you don't get... no one at DirecTV cares; tv has gone black 4 times in 2 weeks... reset the receiver like they said and still had to miss 25 min of tv program...

I believe Directv has the best amount of channels for the price. I just wish you didn't have to sign up for a 2 year contract.

We arranged for service and installation through CenturyLink. They told us that since we are building a new house we could have the antenna installed first while the attic was being finished and have the rest of the equipment set up about 3 weeks later when the interior walls are complete. This could not be accomplished through your subcontractor and we needed to pay a separate contractor to mount the dish.

DIRECTV has great customer service. They were very friendly and efficient. They do not talk to you like they are reading a script. That being said; it made it very easy to order their services and become a satisfied, first-time customer. Definitely would recommend their services!

Over all happy except for the fact that the tech did not show up on the day expected NOR did they bother to call me. I had to call customer service myself and inquire as to why they had not shown up, this after waiting at home ALL day for what turned out to be for nothing.

For sure Andrea in the DirecTV & Internet was extra super in what she was doing and then she transferred me to wireless department Channel and the mood never changed one bit. I had a wonderful experience and was happy with my deal.

We thought it was going to be stressful changing providers. From making the appointment to installation, it was not stressful at all. They arrived when they said they would for the installation. The tech was especially knowledgeable. Made it a great experience.

Satisfied customer. This is my first time having DirecTV and I am highly satisfied already and I had service for a few hours??? Very friendly employees. Keep up the great work!!

I was very happy with my sales rep. He helped me get the package that I wanted and made sure it was very affordable to me. He was very pleasant to talk to and my the experience fun and easy.

I ordered DirecTV and spoke to a couple of people. Everyone I spoke to was friendly, informative and made the process a pleasure. My equipment has not been installed yet, but up to this point, I would give DirecTV 10 stars.

I responded to a flyer in the mail in August 2015 regarding a promotional price of $34.99/month service plan. At the end of my conversation with the representative by the name Jeannette, my total monthly bill including all applicable taxes was $88.99 for a 2 yr contract. Over a period of a year, my bill went up by $15, then I got a bill for the month of August 2016 totaling $129. I called customer service twice the next day and after a lengthy discussion with 2 diff associates and a supervisor, I was told the promotional price I signed up for was for 1 yr with a two year commitment agreement! I explained unsuccessfully that the flyer I responded to only showed a commitment of 2 yrs and that the rep (Jeannette) never said anything about a 1 yr promotional price. The supervisor proceeded to tell me that an email was sent to me after I had signed up for their service.

I had a great experience with DirecTV in the first year of my contract during the promotional period. They were always so helpful and accommodating. Once the bill double in the second year and I learned I was locked into the contract for another year or I'd have to pay hundreds of dollars to get out they stopped being so helpful. I asked for ways to lower my bill and if they had any packages and they just cut me down to very minimal channels. I had my credit card number stolen and my bank closed the card. DirecTV continued to bill that credit card and charged me fees since it didn't go through. I called and explain the situation and they said "There is nothing we can do for you." I have been with them for almost 2 years and never had a late payment and they still would not waive the fee. I don't know if the merge with AT&T is the problem but they have been really terrible.

So where do I start. I was a DirecTV consumer for years. I never had an issue until now. I recently moved and discontinued my service at the present location. I found a place which took me approximately three months to find. However I called DirecTV to restart service and was told a company named City One Entertainment is the DirecTV service provider in my area. I called City One Entertainment only to be told that I would have to shell out about $500 to even start my service. This is ridiculous, I could see if I had bad credit, or if I owed a previous balance. Actually I pride myself on always paying my bills. This is just bad service from City One Entertainment and bad service from DirecTV for allowing great consumers to be treated this way!!! NO CABLE FOR. THANKS FOR NOTHING!!!

This business is a scam. First, they tell you everything you want to hear, free installation, etc. Then when I got my bill, they charged me for installation saying there are no notes on the account. It took me six months to get it straightened out! Recently I bought a new tv and the remote wasn't working with the new tv. They walked me through the process but it didn't work. Then they said I had a defective remote and they would have to charge me. I told them I wasn't going to pay for their defective product. They said they wouldn't charge me this time and gave me an order#.

Since I moved to new city, I called DirecTV and told about the movement and the restrictions of dish at the new property. They immediately told that there is no other option than cancelling my service which will not incur any early cancellation fees because of the dish restrictions. I did as they suggested and after 20 days they sent me a bill with the early termination fees in it. Now when I call them, they are washing their hands and saying that I should pay that and they are not responsible for whatever their representatives told me when I called for the first time. This is just insane and worst business practice. Never ever go with this company for TV services. I was cheated big way.

I have been a customer for the last 4 years or so. Recently I had issues with signal reception. I haven't had TV signal for the last 1.5 week. As such, I made appointment for a technician to come. The appointment was between 9/7 Wed between 4.00-6.00 PM. The guy never showed up. When I called the DirecTV personnel told "they went to the wrong house". Another appointment was made for Thur 12.00-4.00 PM. After waiting for home until 6.00 PM, I called the DirecTV, their response, "sorry we have to cancel your appointment", that's without informing me about. Finally, today Mon, 12 Sept 2016, appointment was from 12-00 to 4.00 PM. You guessed it. The guy never showed up. When I called, they said he's on his way, that is at 3.30 PM. Now it's 12.30 AM on Tue 13 Sept 2016. They still don't have the courtesy to call and say what happened. Finally, I decided to cut the cord. I never experienced a bad service from anyone like this.

During the 2 years that I've had DirecTV I have had nothing but problems with the billing. My bill fluctuates monthly, sometimes more than $100. DirecTV does not SIMPLY giving you a monthly rate, they apply all kinds of rebates to get to the price they state that expire thus causing the bill to go up. It is then up to the consumer to call and get the rate adjusted. I very rarely have 2 bills that are alike (not counting VOD charges). I will fairly say that most representatives I talk to seem to genuinely attempt to help, but then there are those that say things such as, "well, if you look at the contract it says we can raise the rate whenever we want." Not good customer service.

I've had DirecTV for several years and when I moved they wanted me to do a new contract. I refused and told them just cancel my service. They waived the contract so I wouldn't cancel. The install spent 5 hours at my house before I was informed my equipment which worked at the last house didn't work now so it had to be replaced. He replaced it with the only equipment he had and then I was informed a month later that put me in a new contract even though I refused to sign a new contract when I called to move. I didn't request anything new and should not have been put in a new contract. Because I was lied to and tricked I canceled my service. They then used a credit card they had access to from 6 months prior to send a cancellation payment even though I never authorized them to.

Ordering and arranging for installation was easy. Only one snag, a mistake was made regarding the address where the installation should have been done. This was corrected, and no harm was done, just a slight delay in the installation date. The reason I gave five stars is that the representatives who were involved work in trying to resolve the issue.

Thanks again! I'm very happy with the last Technician 9-10-16. He made a way to hook my cable up without a problem. And my rep. on 9-9-16. I told him I was going with another cable company. He made sure I didn't. Very professional. Thanks to them both! God Bless.

I was stupid and signed up with Directv through a door to door rep. I had Comcast which I thought was overpriced and DIRECTV caught me at a vulnerable point, promising a $250 Visa gift card (never rec'd) low cost if I signed up for the Bundle. Their added fees aren't mentioned. I was given the wrong selection package so paid more for their error. They add credits for stuff that was built in making it look like you are getting a deal. Fees are hidden. Bills are not consistent. Added a sports pkg that I said I didn't want. Reps promise bill adjustments that don't happen and if they do, another charge is added. CenturyLink sends out the billing... but I believe there is a strong lack of communication between CL and Direct. A service rep came out last month and spent 4 1/2 hours trying to figure of the problem. I offered him lunch. Supervisor joined him for a bit. Neither could find the problem.

The Ordering of services process was easy, and was fully established in remarkable time! Because of the kindness, and hospitality shown by the service reps, I honestly felt like they were really looking out for my best interests as a new customer. How many companies can you say have ever made you feel as good as I did with DirecTV?

This year DirecTV decided to make the Red Zone channel only accessible with HD receivers. Of course, they didn't communicate that to their customer base. Instead they were already billing me for an upgraded package that I couldn't take advantage of unless I replaced some of my equipment as well as paying more each month for the new equipment. Since they have your ** in a vice, I agreed to the upgrade and asked for some type of credit to my account since I already missed a week of football due to their poor communication.

Overall experience with DIRECTV excellent and very positive. However, the pricing of DIRECTV is another matter. Please understand I do realize a company has to make a profit. However, the total profit does not need to be made from every customer. $100 dollars for wireless in addition to the other fees etc. This is not right and there should not be a 100 dollar fee for wireless. Program packages. Choice is very limited unless you enjoy sales channels, sports channels etc. Thank you for your time.

DirectTV never commits to a price on paper/email before you start the service. The confirmation letter you get does not have clear service/plan fees. They send you a generic confirmation letter and the only thing specific about it is the penalty I will have to pay if I discontinue the service. They know you are not recording the calls so you have no proof of what they promise you on the phone.

Pleasant experience signing up with DirecTV. Knowledgeable representative. We will be getting a far better deal with you and more channels than our current local cable company. Thank you!

Encountered discrepancy with instructions from technician as to who calls utility company to mark gas lines, etc. After 4 calls, Laura at AT&T knew what the problem was. I was ready to cancel my order, but she was able to explain the process. The technician told me to call for utility marking and the utility company told me a representative from DirecTV had to call. Technician has to come to my residence and then call for utility marking. We will see if this process works.

From the sales team to the service tech, everyone was great and easy to work with. The sales guy ran through everything made it easy to understand and was very professional. The service tech was fast efficient, polite, knowledgeable and respectable.

I am a loyal AT&T customer with U-verse. I was shopping at Walmart and confronted by a DIRECTV salesman who promised to save money on my TV if I would sign up. After one hour he set me up for installation. The next day someone from DIRECTV called and said I would have to pay my brother's past due account before they could install. I was very unhappy and told them to cancel the order. I then received a letter from DIRECTV say I was turned down because of my credit score from Equifax which is 798 (excellent). I hope AT&T does not pick up on the crooked billing practice of DIRECTV.

Very pushy, arrogant people at DirecTV. Nice as pie when you're looking to sign up. Then after 2 years of crap service, you tell them you want to cancel service and they keep pushing you to keep it after you've already signed with another company. "Courtney" in contracts (#**) was very arrogant and did not help us at all. Blamed all service problems on us when DirecTV service is really garbage. Our boxes messed up from the 2nd week we had them. They are used and they recycle them, so BEWARE. Oh and just for the record, no matter what they say - DIRECTV ALWAYS WENT OUT WHEN IT RAINED! Please save your money and time and go elsewhere.

When I started with DirecTV I please with on the go services that DirecTV had but as soon. I had my services connected to my home. They recently, charge me for DirecTV device that I had to have to watch on-demand shows then I called DirecTV. As soon customer services rep answer I deeply explain my issues with company charging me for device I didn't know I was because it's wasn't on my first bill but the customer services rep she help with bill credit for the device that wasn't on my bill. I was little relieved that could help me with because I honestly about to request a supervisor but then was smooth for now.

First of all the installation technician was supposed to be there between the hours of 8:00 am-12:00 pm and never showed up. I called customer service several times trying to remedy the problem and finally they gave the job to another technician and he didn't get there till 2:30 pm. My second problem was with customer service. And the only real problem I had is the fact that every time I called I would explain the problem and the representative would tell me they were going to put me on hold to try and fix it but they would either hang up on me or transfer me to someone else and then I would have to go through the whole process over again. I would like to add that once I finally got in touch with someone who knew how to work the phone my problem was fixed and they done an excellent job!

I can't believe one of the customer service reps just hung up on me. I called at 11:55 with a billing issue and they told me they close at 12AM and I would have to call back tomorrow. I have been an AT&T customer for 20 years and I will not tolerate that type of unprofessional behavior. I will call back tomorrow and by this time tomorrow I will not be the loser. I will have 6 Verizon phones, 3 DISH network accounts and cable Internet. I have been with this company for 20 years and never felt this disrespected. There is too many other providers out there. Very disrespectful.

On 9/8/2016 I contacted DirecTV in order to price and obtain satellite TV for both my primary home and a new secondary home. After obtaining a quote for my primary home I was told that I would need to set up an account with this department prior to being able to get a quote for my second home. I told the representative that this did not make good business sense and I told him I was not comfortable with this practice as I would be entering a contract without knowing the full extent of my final contract. I was placed on hold while reportedly the representative discussed options with the second home department.

We were told that the loss of signal was corrected. However every time it rains the signal goes away. When we called we were told that the dish probably wasn't aimed properly. However we have to pay to have them correct the situation. In other words they didn't set it up properly, now they want us to pay for their mistake. We will be cancelling as soon as we can. Extremely disappointed.

The DirecTV service representative was very polite and professional. She indicated she would add my request for a "pole-mounted" dish to the installation order so that the installer would not have any surprises.

I went into the AT&T store at Newcastle Oklahoma to upgrade my phone and asked a few questions about DirecTV I had, she answered and I switch from Dish to DirecTV. Courtney did a great job of selling the product without pushing it on me.

I signed up for DirecTV because of the promotion. They gave me a 2 year agreement, but I never actually signed anything. Right after install, they raised my receiver fees. I have been billed incorrectly for other things. I disconnected early due to selling my house and having medical conditions and ended up paying the fees, 360.00. Even after termination they kept billing me and have been on the phone with them. They also left my credit card on file without my permission and wouldn't let me take it off or give me options for payments. They told me the fee is because they have to recoup.

We visited the AT&T store and they were really pushing DirecTV back in May 2016 with a promotional offer. We had U-verse and switched to DirecTV and it installed on 5/17/16. In speaking to the Salesman at the AT&T store, we told them the only way we would change is if there was a sizeable reduction in our monthly cost, if only for the 2-year program they were offering at the time. We were quoted a price and found we would be saving so we switched. We returned our U-verse equipment on 5/18/16 and for the monthly bills of June and July we were charged $300 claiming they had not received the equipment. After calling in June, they assured us they did receive and it would be removed from our bill. HOWEVER, it was on the bill again in July. Finally in August, the charge is gone.

The worst customer service ever. I was fooled to sign for a service from AT&T. The sales representative came to my door offering to add TV service for extra 3 dollars as appreciation from AT&T as "value customer" and as DirecTV was bought by AT&T, so I would receive one bill from AT&T for $68.00 plus TAX and that includes TV and internet. I made him to put that on writing, and so he did. 2 month later, I started receive 2 bills. One from AT&T for $79.00 and another from DirecTV for $80. For 3 month I been calling and sending proof, but no solution. I had no choice to have AT&T service in the first place because that was the only service available in my area. UNPROFESSIONAL AT&T AND DIRECTV. Don't be the second person to fooled.

I had a great experience while your team was resolving an issue that may had of led to me seeking another provider if not corrected. In this case, it was more than JUST corrected! The gentlemen gave us an additional channels for 3 months free of charge! More than what I was hoping! Great job and remember that the customer representative kept a NEW customer and an future valued customer.

I have been a DirecTV customer for 1 year now...my account IS current (don't owe them a dime). 200 channels and 150 of them are infomercials. You can buy a vacuum on 9 of them, make your ** bigger on 16 of them...you can watch everything, but TV. If it even looks like rain, forget watching any broadcast TV. "NO-SIGNAL" but the infomercials NEVER go off the air. TRY complaining, the website does not recognize the only e-mail you've ever had...instant chat, cuts you off, as soon as you try and complain, no Direct TV e-mail to send a complaint to, write a letter - they will ignore it.

I have never posted a bad review before but this company is the worst. I was talked into changing to DIRECTV with the promise of lowering my bill. They do not tell you about the hidden fees. I agreed to change which came with a two year contract and now my bill is actually 20.00 higher than it was with the other company with fewer channels. I am so angry. If I cancel my service, it will cost over 400.00 in fees.

I ordered DirecTV in Oct 2014 because the promo they had at the time was awesome. Two year contract. I got the entertainment package for 50 dollars and after a year it will go up 10 dollars. Ok fine. No problem. So after a year of great service they ended up partnering up with AT&T. Ok fine whatever. But also they started charging me $40 more for my service. WTF. What happened to the 20 extra dollars per month. Called them and they gave me a bunch of bull about this fee and that fee etc etc etc. I decided to stick with them and honor my contract despite paying $40 extra.

I have moved, sent box back, and paid my cancellation fee ($20 a month that's left in the contract... I paid $120). And for the fourth month in a row, I have been billed for another month. I will never use Directv again with how terribly organized they are. I have spoken to supervisors, cancellation people, agents, supervisors again, and this keeps happening. They will never get a referral from me. The channels, I loved. The customer service, completely HORRIBLE.

Dealing with all employees I had to speak with. Knowledgeable, helpful, patient and if not sure did not hesitate to put me on hold and ask someone and came back on the line with the answer to my question/questions.

I had been a customer of DirecTV for approximately 23 years. Service over this time was satisfactory until the end. Always paid my bills on time. I will submit two actual events, you decide. The first event was several years ago when I discovered and overcharge for an extra receiver that had been removed by their techs about a year and a half earlier. Five dollars a month for 15 months. I called them and they removed the receiver off of my account. I asked them about the overcharges, and wanted credit on my account. They said, "We do not credit accounts." But how about free HBO for three months? Really?

Canceling my DirecTV service was extremely easy and there was no anger or retaliation on the part of the service staff. They were kind, courteous, and understanding.

The story is so long, so wrong and so infuriating that it should simply suffice to say that if you choose to do business with AT&T and/or DirecTV after this warning you probably deserve what you get. They bald-face lied about the services included and the package rates. When trying to get things straightened out, including hours and hours on multiple calls, reporting and covering the same problems over and over, we learned that NO ONE at AT&T or DirecTV has any ownership or accountability for anything, and that no government agency or public service agency will pursue or hold them accountable.

The salesperson in Grand Rapids Sam's Club, Mr. **, on September 2nd date I was persuaded without pressure to change cable service. His presentation was demonstrated with compassion his commitment to the Mission & Vision of DirecTV.

Everyone was helpful and I found the services for the price I was searching for. I had no wait time on anything and representatives were only satisfied once I was satisfied. Friendly, courteous and efficient. Would recommend service to anyone I know.

DIRECTV INSTALLATION IS THE WORST EXPERIENCE I HAVE EVER HAD IN A SIMILAR SITUATION!!! - EVER!!! We were scheduled to have DirecTV installation on August 28th. Installer came, used his gadget to determine if branches were in the way. Installer pointed out the branches (I have large/high trees, so these are not small branches) and we made arrangements to have those branches cut down. The Installer rescheduled the install for 9/1/16. Another installer came over on 9/1/16 to do the installation, but told us we had to take down some other branches that were in the way. Different branches from what installer #1 pointed out. We said we would call for emergency tree service and have the branch cut down right away as we wanted installation now that we had moved into the house.

We have DirecTV for over 10 years and were very happy with service it provided. I used to have $9.99 monthly protection plan on our DirecTV equipment and it worked very well for us. Last time we had a DirecTV technician over (sometime June 2016) he persuaded us to upgrade our protection plan to $19.99 a month, which would cover any badness that could happen to our TV. He actually said that his wife, while making their bed, sent remote control flying and cracked the screen of their brand new TV screen and it was replaced by DirecTV under insurance agreement.

The rep that took my call was very friendly and knew what he was talking about. He helped me to save about $200 from what I was paying before and got me more programs than what I had for less.

After being hassled by the "other guys" I received quick, pleasant and friendly service from everyone at DirecTV. Quality product and world class customer service. Thank you for conducting business in a customer-oriented manner!

I just wanted to say that this company is terrible. When you have a technician here on Thursday and have no tv on Sunday...make an appointment for Tuesday morning with an 8-12 block, you would think they would come. Nope. We got a call at 10 am saying not to worry, they will still be here by 12. Then, at 11:30 we got a call saying they cannot be here by 12 but will be here some time in the afternoon. Unacceptable. Poor service. We are disgusted. We have our cell phones, on star and TV with them and this is the service we get. We made this 4 hour block because we have kids under 10 that keep us incredibly busy from 3 pm and on. I am about ready to say screw you guys...I'm going elsewhere. Have I mentioned how awful you are???

I am going to be hooked up today, can't wait! So far, everyone I've had contact with has been very good at what they do and eager to help with the process. I'm very happy with direcTV now, compared with the last time I was a customer. Then I was not well enough informed of the requirements, the service I ordered didn't fit with my equipment, and I got absolutely no help or consideration from the people I spoke to in management. It's been a day and night experience!

Don't know where to start. I decided to take the directv package from AT&T Uverse as UVerse started charging huge amounts for my TV bill. AT&T refused to reduce my bill - all they said was they will prorate it once directv is installed. I should have come to my senses then and cancelled the service completely but did not. Finally after 10 days Directv came to install the satellite and other necessary equipment. They were unsuccessful after being at our home for 8 hours. They left and said AT&T will call back. Of course nobody called. I called after 2 days and now they said - somebody can come back to reinstall and they could give me a date 2 weeks from today. So more than 3 weeks total time. The house is a mess as the previous installation techs had to move everything around to figure out the issue. They did not even make an effort to help expedite the issue. Very very disappointed. Please stay away from AT&T/DirecTV if possible.

I called customer service today. The representative answer the phone like was sleeping, slow, didn't care about my issue which is no service, didn't offer to troubleshoot my problem. He stated we had bad weather in my area Rio Rancho NM 87124, she wasn't even raining or clouds. He really upset me by making me feel like I am an idiot with his tone of voice. I asked what is my cancellation fee, didn't get the answer, transfer over to retention. The representative was not helpful at all, she offer a technician.

I have been with DirecTV for about 15 years. Love the picture even with the occasional loss of picture in bad weather. But, as of late, their customer service has been horrible. It's like they don't care if you leave. Recently changed my programming because they offered three pay channels for a discount. When I got my bill the partial month cost was more than the discount price for the full month. Asked about it, now I admit I was upset, but the customer service rep had such a blase attitude. I just told him to remove the channels and forget about the discount. Not sure what has changed the attitude of their customer service reps but I no longer feel like they appreciate me being a long term customer.

One year ago I switched to DirecTV. I did so after a high pressure salesman talked me into it (my first mistake). I was promised the lowest rates with the best service. I had Comcast (Xfinity) cable, phone, and internet at the time. The DirecTV guy assured me that Comcast would only charge me $50/month for my internet (he told me that he and his father and several people he knew paid $50 after cancelling their cable) and my DirecTV would be $64/month which would save me around $80/month from what I was paying. He also told me to wait until the satellite dish was installed before I called Comcast to cancel the cable. I foolishly listened to him. He also told me my DirecTV bill would be $64/month and WOULD NEVER INCREASE over the two year contract. Well, I was very unsure about the whole thing, but he was so convincing and seemed so sincere that I signed up for a two year contract. HUGE MISTAKE.

I was disappointed with the first installation person (contract person). He was 4 hours late and rude. The second DirecTV installer was extremely friendly, efficient and went above and beyond to make sure that I was satisfied.

We had a family member refer us so they should get the 10.00 off per month. At sign-up I was told no, but I called and got it. It was a referral, not a promo. The person who signed us up said no 2 promos. She was very busy and rushed so no problem. I called and got it taken care of. I am pleased with what we are getting and she did explain the Costco Promo etc.

They never installed what I asked for.... When I called to fix it, they wanted to charge me to fix their mistake. It just never worked. Also, they wanted to charge me to sent a tech to fix it. It is a joke?! Waiting for my contract to expire.... JUST TO RUN AWAY FROM THEM! BE AWARE!!!

Great service, no long wait times waiting to get an agent. Solves all issues timely, and efficiently. Pleasant sales staff, great tech service. Service is much better than Time Warner.

Caution if you ever order MLB or NFL sport packages as AT&T has a scam going. I've been a Directv subscriber, at the top tier, for over 10 years. I've always bragged on their customer service as any issues I had were quickly resolved, and with a focus to ensure I was satisfied. Now AT&T owns Directv and my first customer service experience was very poor. I ordered MLB package 4 or 5 years ago. I decided after 1 season that I no longer wished to have the service. I have been re-billed for the service every year. Every year I call customer service to advise that I canceled the service. Until AT&T took over, Directv would credit my account every year, without question, and provide a few extra discounts for my headaches.

DirecTV was very responsive. AT&T less so but acceptable. Original date had both installs on next day but AT&T changed this. Good thing I checked my email that day or I would have been very disappointed the next day.

DirecTV has a great team. They understand that people want quality care as well as products. They took the time to talk to me and to explain to me the different products and services. They asked me what my needs and wants were, making it easy to choose the right package. I was not confused or overwhelmed with making decisions. They stepped up and helped me not only get an amazing price, but also provided me with a whole array of amazing services. I feel secure in my decision in becoming a customer.

Signed up in April 2016. Was told of all this wonderful values and benefits I would get since I have AT&T wireless. I was told I would have a fixed payment for 24 months. I was told my bills would be combined and I would get an additional $10 off since I had AT&T and Directv and unlimited date. I have called many times since that fateful day was given a runaround by AT&T and Directv. I was told so many times it would happen. I have a document where the sales person marked what I would get. I didn't get anything. I went to an AT&T store Aug 27 and tried to get a human involved. An hour in the store the sales person tried his hardest but AT&T would only combine the bills.

At this moment, we haven't had the installation yet, but during the time I had to talk to the sales rep and customer service, the calls were extremely pleasant. I have no doubt installation will be different.

Recently I was 'upgraded' to DirecTV's Genie. Whatever you do do not get the Genie system. They have known issues with the audio on this system and even tho they know about this they keep putting out the system. I see complaints online going back a year, on the mini's. The audio cuts in and out so you can't understand what is being said. Calls to DirecTV yield answers like "we are working on the system and hope to have it fixed soon" and "try changing the channel or reset the box." Nothing works. You pay full price for a system that doesn't work, so will they make adjustments? I was told that once the system is fixed they will make adjustments. Meanwhile you pay for something you can't use. Only the TV connected to the main unit is able to hear complete sentences. Don't get the Genie system. I'm hopeful that complaints to the FTC will motivate DirecTV to do something but now that they are part of AT&T I'm not holding my breath.

So far I have been pleased from beginning to end. I am learning the channel lineup as it is different from my old one... My picture is good, the clarity of sound is good. Even though there was a slight mix-up at the very beginning with my work order it was taken care of quickly and someone was here the next day. Everyone polite and willing to answer my questions.

My experience with DirecTV personnel on the phone has been good to outstanding. I am not sure why the AT&T store personnel are not equally informed. There is a disconnect between AT&T and DirecTV.

I called to change services that I initially called for and the young lady that I spoke to went over everything and didn't make me feel rushed. She was a very pleasant person to speak with very easy going.

My wife and I moved to Summit, MS 6 months ago in which time we signed up for DirecTV. What great salesmen! But be aware that you ask all the questions... DirecTV will NOT fully disclose their side, and when something goes wrong... let's just say you are stuck! My TV picture is never right! Yet they want me to pay for their service that is never right! Yesterday I called to move my service and gave my dissatisfaction with their service. The young man "Tim" on the phone said he would waive the moving fee... lol. I told him, "I was told it was free for the first move." His words, "I'm sorry you were given wrong information." Talk about bad and dishonest business practice! It would cost me $480 to get out of the service if I desired... I can only say they are a dishonest company. The sales personnel are taught dishonest business practice. Once my contract is over it's goodbye for good!!

DirecTV customers service reps are trained to get your money even if they have to lie about services that they don't have which is home internet service. DirecTV representative told me I was signing up for a package that had home internet service included after I paid the service fee to have installation. That's when the representative told me that that they don't offer home internet service so when I asked the representative why did he lie he said the company trains them to lie to the customer's credit card numbers. If he had told me that in person I would have slapped the ** out of him. I don't have money to play with and the fact that this company would stoop so low to get people's information is disrespectful and dishonest. I will never support DirecTV again and if any of my family has DirecTV I am going to make them cancel and go to Verizon.

Been with them for 6 years now and every time they get ya under contract they charge whatever they want. My bill was suppose to be $80 a month, few months later it starts creeping up and up. Now they charge me $136. It's disgusting how these big company screw us over with high prices while a few at the top make ridiculous salaries. Well my contract is up and I'm firing them!! Tired of DirectTv robbing me. DirecTV, YOU'RE FIRED!!

I have a DTV account in Florida. I moved to Ohio. I tried and tried to close my Florida account, pay the fine for the remaining time (2months) on the contract, and return their gear. In this process I had to talk to 14 operators - AT&T and Directv after the multiple computer prompts and correcting misinformation on their books. They say I have been with them since 2013, even though I have had accounts for over 20 years. They were quick to TRANSFER my account to my new address even though I wanted it closed. I want the new DVR and offerings of the new account has- free DVR rental and Choice package at $60 2 year guarantee. This is a different State and a different account, but they insist on piggybacking to the new address with OLD equipment and higher price. Making me irritated, I may be encouraged to go to competition. I was ready to sign their 2 year contract but NOT with old equipment and higher pricing.

We were really looking forward to bundling DirecTV with Uverse. Unfortunately we will have to wait until it is available in Reidsville. Glad to have DirecTV for satellite service. Little disappointed that we were told at first we could bundle only to find out later that internet was not available through AT&T in our area yet.

My dilemma and nightmare started when I tried to disconnect in April. I was offered a $5.00 discount to stay and advised that I had a credit and should stay till then. I informed the gentlemen that I would not be staying past that credit. That he could do whatever, but I did not want to stay. I contacted another provider and connected with them. I expected to receive a box to return equipment and never received it. I contacted them again and advised that I had disconnected. The response that I received is that I did not talk to the disconnect department. I informed the gentlemen that I called DirecTV and requested a disconnect and informed him that they should not try and keep customers when they wish to disconnect. The philosophy behind this is that they try to keep you by offering discounts that you should automatically have. I liked the old DirecTV. Before it merged they were customer service friendly.

Very satisfied with everyone I dealt with as far as knowledge and ability to take care of my needs. The best one being the installer who was extremely helpful and had great knowledge of the products.

July of 2015, our house burned down. We settled in our RV, which, we had planned to be full time in December 2015. My 2 year contract with DIRECTV was due in August of 2015. I called the first week of August to report the loss of my receivers in the fire, our relocation plans, and to negotiate new rates to maintain my business with the company. Everything appeared fine. The relocation to the RV was ok, the receivers would be covered on the service agreement and I could upgrade to the wireless Genie for the bedroom, and we negotiated what I thought was a fair price for 1 year, a $43 discount.

I called in because I was confused on how the referral process worked. The lady I spoke with helped me understand and told me what I had to do. She was great.

I have always been a loyal AT&T customer. I was told this past May that AT&T is running a great promotion to get their customers to convert to DirecTV. I agreed, boy was that a mistake. The technician comes out and installs DirecTV. The premium movie channels I received, I could never rewind, record, watch on demand, or even order movies at a cost. After many attempts to fix this over the phone and my kids constantly saying they hate DirecTV, another technician came out after 3 months. The technician confirmed that the original technician did not install it correctly and fixed everything.

These guys were amazing! They completed the project in good time, answered all my questions and went out of their way to make sure we understood the equipment and did it professionally.

Avoid DirecTV at ALL cost! We have had the service for a total of 7 days! We have had U-Verse for 4 days which it ended up not working in our area, but I'll get back to that later... They are the worst at customer service! I was on the phone for over an hour and spoke to 4 people!! The service has not worked well and gone out several times. The tech had problems installing the dish and said it may not work, but that we had 30 days. He was here for like 6 hours and multiple holes later we had bad service. Even though it went out and we had to watch DVDs, we decided to wait to see how the internet did. It was installed 4 days later. The internet did not work well in our area either and even though it showed connected we never actually got a page to load.

I have had DirecTV satellite service for about 15 years. During that period, their service quality continuously deteriorates. As long as you are up and running, they are OK. However, if you are going to make any changes to your services, you are in for a series of problems. On their recommendation, I chose to upgrade my receivers to the latest technology. When the tech came out to do the work, he was ill prepared to handle the job. After working on it for several hours, he couldn't complete the job and said that he would return to fix it in two days. He didn't.

We recently moved and I called DirecTV to install internet and TV service. I was told since I already have AT&T service at another home whom DirecTV partners with I would possibly get a discount. I went through the entire process and I stated I wanted to check with Charter for their specials and make a choice. The CSR stated I was free to do so but would have to start the entire process over. I went with DirecTV to avoid the hassle. The CSR gave me my appointment for the DirecTV install then connected with AT&T and set up that appointment.

My experience with the overall DirecTV service was excellent. The only problem was with the installation technician who should've called or text me when the first installation was schedule. Due to this I had to check to see what the problem was. I found that the house number was entered wrong so I had to reschedule the installation.

Everyone I have been involved with has been very helpful and made me feel that my account and my satisfaction is important. I've been loyal to AT&T for years and I hope to be able to do the same with DIRECTV.

Our initial install appointment did not go well, seeing as how we are going through a yard redo. We didn't know if we had an exact install date, going forward. That'd put both operations in limbo. Reuben helped establish an install date earlier than we expected. Thanks.

Great Service and Customer Appreciation! Technician - Johnathan from Courtland, Virginia! Did an outstanding job servicing my cable installation! Please give Johnathan from Courtland, VA a pay raise and a company promotion for being a very special customer appreciation to work with my cable servicing needs!

Problem Resolution - Quick and efficient action.

I recently switched from Verizon to AT&T. My DIRECTV bundle was supposed to stay exactly the same. The only difference was I would now be getting the NFL package. This was not the case. We lost over 60 channels. 60 channels that my husband and children watched on a regular basis. 60 channels that we once had and now are gone. After calling DIRECTV and having them go through every step with us from restarting the entire system, they were unable to tell us what happened. Not that I cared. I just wanted to know when it would be resolved. To this day it still has not. It has been a week. I have had DIRECTV for over 15 years. This is very disappointing to us to say the least.

Since AT&T took over customer service is bad. They don't know they job. Everyone said difference thing. Liar, liar. Beware. I been DIRECTV over ten years, called customer service to renew my contract and representative agree with the same price for 1 year. 2 month later they raise the price. They told me some discount are expired. I told them we agree and do business on good faith and there is no note in the system that I continues to have the same price last year. If you want to continues with DIRECTV make sure they email you contract in writing, however they would refuse to do that.

Very knowledgeable and helpful with helping us understand the remote and answering all our questions.

On August 9th I upgraded to the 4K service with a new DVR and "mini" box. This was per DirecTV's request. Now I have a system that loses audio, stoppage, picture delays and poor service. Recordings and live programs are like watching an old Japanese dubbed movie. I contacted them and they said they were aware of the problem (but installed anyway) and refer to it as CADI "Current Active Daily Issue". They have refused to re-install my old unit, a Genie DVR and remove the new "mini" unit. Told me I am stuck with it until they solve the "software issue" with no fix in sight. And I would have to pay for the old unit. Or pay a substantial cancellation fee. Anyone else have this problem and a solution. They knew and yet had me upgrade.

Please be sure that the $6.50 I paid with my debit card gets CREDITED back to my checking account. They could not get a signal where I live, so a satellite could not be placed.

Lowering my bill. Rep was very knowledgeable, friendly and had no problem handling my call.

We are older. Need more time need more patience and believe me your people have a lot of patience. We get off track sometimes we don't mean. Thank you so much for being there and being you. We deeply appreciate it. We are very excited to be getting it!!

Having a great experience so far with dtv. I am super excited about our relationship.

Service was awesome and the experience too. The package I got was much better in content and price than any other option I could find on the market.

Thank you for your great customer service. Please keep it up!!

After having DirecTV for a year they raised my bill approx. 40% after calling them and speaking to salesman in Walmart and BJ's I found out that the only thing I could do was cancel my service in which I did and now they are telling me that I owe them a $150 disconnect fee. How can a company have you raise their rates 40% while they say you're under contract. This is robbery.

This is by far the biggest joke for entertainment. The lady I talked to was extremely rude and arrogant, they were trying to scam me out of more money. Very poor communication and people skills. No wonder they had to partner up with AT&T to not go bankrupt. Highly recommend NOT USING THIS SERVICE. IT'S A JOKE.

I have been with DirecTV for many years. In Sacramento, Los Angles, Las Vegas, Denver, and now Atlanta. The service has always been excellent. I have enjoyed the variety of channels and the quality of reception, except when the weather is inclement. I had no plans to change service. So why am I giving them up? DirecTV is now part of AT&T. I am 76 years old and have had the misfortune of having considerable experience with AT&T. Everything AT&T touches they ruin. I am already seeing problems with DirecTV that I had not seen before. For example, the reception is not as good as it was. So I am switching to Comcast-Xfinity. While doing business with Xfinity has been very difficult in making the switch, I have been using Xfinity of my internet and land line, and so I made the decision to use Xfinity with my eyes wide open. I will miss the DirecTV that I knew and loved, but then I also miss steam locomotives so there it is.

I'm satisfied with DirecTV and I will be sure to refer others to switch. Thank you.

Changing service - Handle very friendly and efficiently.

Moving to medford oregon new service - The sales representative and service representative I've worked with so far have been excellent. I'm very impressed.

The installer that came in on Friday, Aug. 26 was great, but wonder why the installer that came in on Thursday afternoon couldn't install at that time. We told him, he never showed & we were here the whole time. I had an appointment that I had to canceled for Friday & was late for other things I needed to do that day. The customer service people I had talk to on several accounts were great & worked with me the best that they could. You need more installers out there so this doesn't happen to anybody else. You can call me if you have any questions. Thank you.

I called and subscribed to DirecTV 2 months ago, June of 2016. I was Promised multiple times by the sales rep that the NFL Sunday Ticket was included if I picked the CHOICE package or above. So I chose the CHOICE package and signed up. Installation and people involved were professional and nice. But as football season is approaching I cannot find anything pertaining to the NFL Sunday Ticket. So I call support to find out where to look for it and they tell me that it is not included, but they would be more than happy to charge me if I wanted to sign up for it now at some ridiculous price. The only reason I went with DirecTV was for the promise of the NFL Sunday ticket being included. So if you decide to go for DIRECTV know that they will LIE to get you to sign up. Nothing I can do about it but there is something you can do... You've been warned...

Getting AT&T and DirecTV new services and combine them all with my AT&T wireless service.

The gentleman that came and installed our service was awesome. Only want him to give us info on our services unless we are upgrading.

On 8-12-2016 we had DirecTV installed at our house. Later in the day I noticed a dish on our roof. On the AT&T/DirecTV flyer we received, it did not say or show any pictures of a satellite dish be installed on the roof nor during the ordering process did anyone say we would be getting a dish on our roof. I called DirecTV that day and told them I was unhappy with the dish. He assured me if l called before 10 pm I would not be charged a disconnection fee.

It has been a very pleasant experience. I have made two phones calls to Direct to set up installation and every call the reps have been very helpful, professional and knowledgeable. The tech installing service is very nice and informative.

Very professional and willing to help resolve the issues.

Started at Costco with the initial sign up, liked the extra incentives they offered and rep was low key. Both phone calls to DirecTV afterward to answer questions or concerns were professional and helpful. Installer worked hard and was very concerned that I was completely satisfied with my install. On day two of hopefully many enjoyable years of great service to come.

Great services, great customer care, best technicians I've had, they all called to follow up after service installation to make sure everything is working great.

Our service tech, Raymond, who installed our DirecTV system, was very knowledgeable about the system, & had us up & running in a very short time. He was very polite and it was a pleasure to meet him & he made the right decisions on how & where to set up the main receiver.

My first time calling into DirecTV. I thoroughly enjoyed getting the responses I needed regarding my service, in a timely, professional manner. The sales rep I spoke with was courteous also.

I spoke with a DirecTV rep on 08/11/16 and made a payment and agreed to make another 2 weeks later. He assured me that no funds would be removed from my account because I had intended to reopen my account. And on 8/15/2016 DirecTV took out $356.39 out of my account. I spoke with approx 10 different representatives and was told I would receive my refund in 7-10 business days and this was only after reopening my account. I have since spoken with several reps who state my refund is in process but each time I call it gets sent back to the finance department because again they still haven't processed my refund which should be for $245.81. I was supposed to be able to move my services for free but that cost me $31.05. I have continued to talk to reps and it’s the same old story every time.

Have you seen that commercial with Kevin Nealon, that has the satellite company diabolically increasing prices? Well this is who they were talking about. Not once was my bill correct. Every single month a new charge was added to my about "by mistake" or they swear they "talked to someone, but the caller failed to record who". I'd complain and have it fixed or they would claim to fix it, but the same mistakes would reappear and no credit given for the last mistake. It is a billing nightmare. Overcharging or illegally adding services from $50-$100 every month. If you thought cable was bad this is way worse. I am so glad my "contract" is up. I'm canceling and never looking back. So much money wasted.

I got DirecTV 3 years ago and after the 2 yr promotion was over my bill skyrocket to 100 dollars more a month! Canceled NFL package but got charged a extra year cause they never canceled it the 2 times I called and on the 3rd try they said that it was too late to change even though I tried 2 months before that! I paid 159 dollars a month only for TV and only had the step up from basic! I had to pay 40 dollars a month for 3 boxes! So when I moved out of state and they weren't willing to treat me like a loyal customer I canceled my service and went to Comcast. Now I pay 58.11 a month and have HBO!

DirecTV are compulsive liars!!! Everything I was told was a complete lie and I was so sick and tired of this company! I am on the phone with a billing senior supervisor and once again no one is able to help me. I want someone to call me asap on the issue and if the issue is not resolved then I will call the BBB, state attorney general office, and department of consumer services.

I've had DirecTV for over 5 years and recently added another account with them at another address. A year later since I couldn't transfer service I had to cancel that account. I called them to make sure account was canceled. They confirmed that it was. Now I'm sitting at $200 that I supposedly owe to them. So I call customer service to try and fix the situation and I talked to agent ** (supposedly a manager).

Experience was excellent from obtaining service to completion of installation! The installers were fantastic.

New customer. Contact was professional but personable.

I had heard DirecTV offered free NFL ticket with a subscription renewal and commitment. I contacted customer service and was transferred to their loyalty department. The representative looked up my information and thanked me for being a long time customer for over 10 years. She offered me $50 off every month and free NFL ticket with a 12 month long commitment. To me this was a significant deal and a great way to say thank you. They have earned my loyalty.

He really did a great job making sure that he had everything done right & took his time to make sure that his part was done correctly & he also made sure that I knew how to work the remote!! I haven't seen a tech so great like he was in years!

Needed to change day of installation and rep was more than helpful.

I value these services your company has provided for me with great customer service.

From my initial call to inquire about services to the scheduling of my new service, sales and customer service professionals represented your company in a way you would be proud of.

Wonderful experience all around. Very, very satisfied.

After going to Cable One, closed my account with Directv. They said to get a final statement they needed to send boxes to collect equipment. Box came. I sent the equipment, few days later I get over 200 out of my bank account. Looked at mailers and equipment have not made it to place. I called them. They said they would reverse fund back into my account but found out too late was a ploy to get me not to do a reversal at my bank. So lost two. They told me I can be credited if I come back to Directv. Really this how you want to do people. No. So I will go to every site and tell people of how Directv will do you.

I ordered DirecTV for a Tuesday morning installation date between 8:00 and 12:00. At 11:45 I received an automated call stating that the installation would not be performed that day. I rescheduled for the following Thursday between 8:00 and 12:00. At 11:45 I received an automated call telling me that the installer would be there between 12:50 and 1:20. The installer never showed up or called me. When I contacted DirecTV I was told there was nothing they could do. Two whole days wasted.

I'm very happy with service I've received.

The sales rep on the phone was very helpful. Installation was very prompt. The technician that installed the system was very nice and was quick in getting everything installed. Before leaving he went over the features and made sure I understood before he left.

We get DirecTV on February. We previous have Fios from Verizon, and we are happy with the service. Our mistake is believe on the salesperson for AT&T. We ask for the same channels that we have on food TV, and they say “Don't worry we take care you.” Well I call the second day after the installation, to AT&T, and they mention, that I need to contact to DirecTV. Every time that I call, they want to sell me something else. I lose 2 to 3 hrs on the phone. We not remedy to our problem.

Was very pleased with the help and politeness/friendly attitude!

The gentleman from El Paso was super! He was very knowledgeable and polite.

I was a DirecTV customer for two years, then moved and put my DirecTV service on hold for nearly a year. When I contacted DirecTV to fulfill the remaining year on my original contract, they offered me the premium channels free for 3 months and Sunday NFL Ticket free as well. On my first bill I noticed a charge for $43.19 for premium channels. I called to contest the charge. To finally get the credit on my next bill, it took five calls, countless transfers to the wrong department, numerous long waits, two returned calls and lots of repeating due to foreign accents or the representative not understanding my question. The entire time, the representatives complimented me for my patience in waiting and for being a loyal customer. I heard this so many times that I began rolling my eyes when they said it.

Sign up w/ Direct - Personnel knowledgeable of service requested and very polite.

I thank all of the help that they have been to me. Love the service. Just wish I could keep the same price for my service next year and still have NFL package.

Overall I'm satisfy with the services. It's just that the installation part take too long. Overall I'm happy right now. Just hope when I start services nothing changes.

When I signed up for DirecTV 12 months ago, they indicated that my monthly bill would go up $10 after the end of the promotion period. It went up $49. I tried to work things out with them, but to no avail. When I canceled the account, they charged me a $220 cancellation fee. Don't believe what the sales people tell you. They lied! Read the contract carefully.

If it wasn't for how big of a football fan my household is I would NOT have DirecTv. Time and time again I have been told one thing and promised one thing then charged for another. First time I moved I was told that my next time that I moved I would not have a charge. Then told that was not true and that I was being charged $600 for moving again. When I then moved for the second time I was charged before I got anything installed. At this point my home doesn't have TV. The installer came and said that if I waited a month that I would not be charged for moving or getting two more receivers and that I would not be charged for his visit that day and that $600 will be retroactive.

I was very pleased with everything.

When I order the service with ATT, because they offer a better price, they convince to made only one bill with three services, Cable, Internet and Residential phone, but never after 4 months. I have to pay more than I was paying with the other company. DirecTV is BAD. Now I stuck with then for 2 years. I very dissatisfied. Never never again I going to contract directv.

I signed up for DirecTV at Walmart for the 200 dollar Walmart gift card. At the time I already had dish (which I had no problems with). The representative that work with signing me up told me to send in this paper along with my activation paper which I did. Months later I still don't have the gift card and DirecTV states "that there was no promotion going on at that time" but will credit me $200 on my account. Which is an OK jester. But I'm still a dissatisfied customer because that's not what I agreed upon. I will be ending my services from DirecTV as soon as the 200 credit is over. So for future customers that signed up for the $200 Walmart gift card just know it might not be a gift card you're signing up for. It might just be a $200 credit on your account.