DIRECTV Reviews

We moved recently. After having DirecTV for about 6 months, we set up a re-install date on our move in day and it was never confirmed. After I called to check on the install I was told there was no order in the system for our services to be moved. I tried to get it for one of the next three business days and it was not available. The rep then tried to convince me to schedule for a day that I was not available. I told him three times not to schedule the install for the day he picked, then we were disconnected somehow. I figure I'll call back after we move and pick a day. Two days later (the day the rep kept trying to make me schedule the install) I get a phone call from an automated number saying my DirecTV installer will be by between 8am and 12 noon today. Really, after I told you multiple times to NOT schedule service you do it anyway? This was the first of many problems with my move.

Service guy Arron was great, informative and friendly.

I would definitely recommend having this service because of the fact that you get more TV Channels than you do with Mediacom.

I asked numerous times for what the exact and final monthly payment would be including EVERYTHING and leaving out NOTHING. They said both verbally and in writing - $63.63 for two years. First bill just came - $70.92. I don't care what lawyer talk they want to throw at me. I asked them plainly to tell me what the final figure was going to be and they lied. I immediately cancelled service and now they are trying to extract over $400 in cancellation fees. They are liars. They are pure evil. This country allows near monopolies when it should not be by American law. This country's government is also now Banana Republic. America is almost dead. Vote Clinton, finish her off and get ready for some real evil. It's coming.

I have an issue with my receiver, screen locks up once to twice a day and it's getting worse. I have to either pay them 7.99 a month for insurance or pay for a service call for them to come out and do look at it. 1st tech I spoke with was extremely rude, hung up on me. Spoke to Alex a supervisor and he refused to give me his supervisor name or the regional vice president's name. I've had problems with Directv since my installation. Product is awesome, absolutely ☆☆☆☆. Tech support and customer service half ☆. I have two business, many clients. Would be out of business if I treated my clients the way I've been treated, I would have not have a company,

Have use 4 tv services your is the best. Sales, Service, and Product.

We have been a loyal customer of DIRECTV for 16 years. We have been experiencing issues with our service box where the box continually shuts off on its own. We have set three separate service calls and have had no one show up within the pre-scheduled 3-4 hour time frame. We have left work early to be present twice, called to be sure they were still coming only be told they would be here and then not show. Today is the third time, I sat from noon to now, 3:35 only to receive a call that they are "running behind" but cannot say when they will be here. I have lost the day and things that needed to be done to get the issue fixed. No one seems sympathetic nor does it seem like they care about the inconvenience. One representative actually laughed when my husband called to reschedule.

Good communication, all questions answered, good installation.

It took me a while to get to the right department, but after I was connected with the right agent, everything went well.

Everyone I dealt with was extremely polite and tried to be helpful. Brittany was exceptional! She got me set up with a plan I like very much and I already have service. The installer, Mike was great. Efficient and professional.

Great sales, awesome install and good customer service.

She was more helpful than the other 4 guys I talked to for my home phone. DIRECTV they were great.

I have had DirecTV for just under 1 year and I have not been happy from the start. Each month my bill continues to go up. When I signed up last August, my bill was $52. Then it jumped just about every month after that to today, $75. Next month, I am scheduled to receive an additional $40 price increase. How is this fair? Why has my bill more than doubled since I started? It seems to be that DirecTV promises new customers rates to get them into a contract, and once you sign, they gouge you for every dollar you have.

She was very helpful and quick. She made sure my needs were meet.

I left Frontier and came back to DirecTV... Directv is fast and easy to work with. Better pricing overall. I'm staying with Directv.

Very professional people on the phone and at the store on Merritt Island.

The representative was very helpful and informative. Went beyond my expectations. Cared about my time as a customer. Very good customer service.

I have no line of sight but the tech tried over and over to find one. Nice guy. Very professional.

Very pleased with my experience with your service personnel.

Very helpful. The rep even stayed on the line while I drove to my bank to deposit cash to process my transaction.

This company is awful. They will charge you extra fees without your consent. They do not take care of their products and expect the consumer to pay for issues and problems that arise with their equipment. Extremely unhappy with their services. If you have an issue with the service and you call to solve the problem, you will be on hold for a very long, long time.

First time user of Directv or any satellite tv service - I am still a little apprehensive about changing from my cable comp to a satellite comp but I am very unhappy with my existing which keeps raising my services but provides less due to as they say it being too expensive for them to provide. My question is if you can't provide it why are you raising my invoice each month? Of course they do not have a realistic answer for this.

I am so very pleased with the service of DirecTV. The entire experience was so easy. I was very satisfied with Ryan and the service he provided and the sales rep. Great employees!

I've been a DIRECTV customer for more than ten years interrupted with a short break when moving. All was OK until I had to use their customer service. After talking to no less than 8 customer service agents in a span of just a few weeks, them failing to make return phone calls, reneging on their promises, and waiting a week for service with no TV, I could not recommend DIRECTV to anyone and will shortly be using a different carrier..

Cancellation of DirecTV - Both of my reps were professional and kind. I would want to work either of them again when I choose DirecTV in the future.

Good service and lots of programs.

I was a Directv customer for over 3 years. I recently moved and was offered a second receiver at a discounted rate but was not informed that taking this discount would mean entering a new 2-year contract that I was already past. When I went to cancel a few months later after rising costs, I was told I would have to pay a $300 early termination fee. This fee would be just if I willing entered into a new service agreement but I did not and now Directv either lets you continue to pay over $100 for basic service for the next 2-years or pay $300 to absolve an agreement they never informed you that you were entering. There is nothing direct about this company.

The woman that I worked with was very personable and nice. She was able to work with me on fixing my order so that we got exactly what we needed at the best price possible. I have worked with many other companies and this representative was the most accommodating and easiest to work with. If all of my interactions are like this with DirecTV, I will definitely be a long time customer!

Sales was great. Service rep on phone explained upgrade setup plan. And the install tech was great getting us set up with a temporary until 811 can come map for us.

I am very happy with my decision to switch to DirecTV. A+ Service.

Overall the service is great, on time and polite. We haven't been more pleased.

I been a customer for quite some time. At the beginning of this month, I transferred my service to a new address. I had to wait almost a month for an install. When the day finally arrived, the technician was a no show. No calls or messages from the tech named Iovanny **. I immediately called customer service and was told the install was cancelled on the technician's end and the only thing they could do was reschedule for almost a month again.

I apply online for satellite DirecTV, and everything works fine. I even have a little bit of channel available while waiting for the hardware installation. So I was booked for the Saturday morning , 8 to 12 m. I even received a confirmation letter by mail. I planned my weekend to stay at home to wait for the tech to arrive. The tech called 10 am and told he has to finish another one before he goes to mine. I expect my installation will be first because of the time, but then I waited up 12 which is stated on the letter.

My new service order was handled quickly and professionally. He didn't try to upsale me on any packages.

The representative offered me the service I need that fit my needs.

Just that I asked not to run a hard credit inquiry and that is exactly what happened. I have excellent credit and the only thing that is against me is credit inquiries. I was under the impression that it would be a soft inquiry.

The Rep was very professional.

So far we have had only good interactions with DirecTV. The customer service rep was kind and helpful and the installer was awesome.

They was very helpful and patient with me and walked me through the process.

Gentleman that installed DirecTV today knew his stuff. Very happy so far.

I can't even get service. It's about to be the 4th time I've had to reschedule. 1st the sales rep placed my order as if I had a Samsung smart tv. I didn't. So I went out & bought one because the technician said it would be more expensive and troublesome if I didn't. The technician's truck broke down the 2nd time. I was promised service today which is about over. I called DirecTV & they told me that the technician acknowledged my order & should arrive soon. That was 4 hours ago. I literally put my day on hold twice to wait on their technician. I'm going to try one more time. If I don't get resolve I'm going to cancel altogether. This has been a joke & I'm regretting this waste of time.

The installer was very good & did a very good job.

Love my DirecTV and I'm paying half of what I was paying before and with more channels and features.

The person you sent to change my provider to AT&T was most knowledgeable and extremely efficient. He did a super job. His name is Mike.

Provided a great experience. Took time and answered questions and even repeated the explanation, if needed.

Service great. Everyone was so nice and polite.

I have had DirecTV for almost a year. I have it bundled with CenturyLink. My bill has NEVER been what I was told from the beginning. I am paying twice what DirecTV told me. Every month the charge is different. I have called numerous times but it's not doing any good. CenturyLink tells me to call DirecTV and DirecTV tells me to call CenturyLink. I QUIT!! I am not paying these outrageous bills anymore. Most the channels are infomercials anyway. I WILL NOT pay cancellation fees either. I'm going to check into SLINGTV and antenna for local channels. For what it is worth the installation guy was very courteous and was here on time.

Dissatisfied with the service... Was a customer with Cable One for years and years. Got tired of paying $150.00 per month for the package deal (TV, internet and phone). DIRECTV told me they could offer me a better deal... which they did for about 2 months. I was told over the phone that I could get a bundle without a contract. So of course when I got everything installed and signed the paperwork, I really didn't read the contract... which NOW I find out... since I'm going BACK to Cable One that there's a $300.00 disconnection charge.

More reps should be like the last guy who helped me - excellent.

Five months many calls, we still can't get our televisions to work. Every tech says it's a different problem. At one point I was told it is because I am old and don't understand technology. It was the box - it wasn't communicating with our new tv. We have had Directv for over 10 years, we spend a lot of money and I am ready to cancel this service. How can they bill me when our televisions don't work. We have no signal to the house. Shameful.

We are bundling all our accounts and there were some questions about AT&T that she could not answer but she got me to the right person to answer them. Very nice and I could understand her.

Switching from U-verse to DirecTV. I understand this is a new thing for AT&T & I don't hold it against AT&T or DirecTV. They just need to coordinate the installations better going forward.

He showed up at 6:30 and completed his installation.

I am having hard times money wise and of course the first thing to go is your TV services. I'm a single parent and taking care of my elderly mom. Long story short - to have DIRECTV take out 879.60 without notice or authorization from me is totally wrong! I have contacted them multiple times today about this and I even inquired about get the overdraft fees back and I was declined by a supervisor! Not to mention I was on hold for at least 20 minutes waiting for the supervisor. So either way this goes I will never use DIRECTV services again nor will I recommend them!

I cancelled the agreement for 2 reasons: 1) 2-year contract. 2) Pricing and fees. DirecTV can raise price at any time with no recourse by the customer except to cancel and pay a termination fee of $20 per month. Totally unacceptable to me.

Ordered new system and installation. All went easy and as promised. Very pleased with all my dealings thus far.

The quality of my television service was fine. The price was a bit steep considering the other entertainment options out there today. What really got to me was how they sneak in extra fees. My first 2 years that I had the service, they kept renewing NFL Sunday ticket even though I repeatedly asked them not to and to cancel that service. That's a $200 charge and took me hours on the phone to have corrected each time.

The customer service person was difficult to understand.

I feel the package I finally agreed upon was the right one for me.

Last year I got Directv and was promised a 2 year promotional price and contract. I was told to call before 2nd year began and It would extend my deal for 2nd year. I called today and was informed that wasn't true and there was nothing they could do. I then asked what the bill was and was informed the New bill was 277$. They said part of it was 32 pay per view bills from back in Jan and Feb I wasn't billed for. This is now July. I checked old bills and directv is out of their minds. I was told there was nothing they could do and I would have to pay bill. I cancelled service and will be going back to xfinity. I will also be charged a 250.00 cancellation fee. Also if it gets cloudy and light rain signal goes out (not severe weather as they claim) which I could live with but was aggravating.

I am very satisfied with your service.

I had DIRECTV installing on 6/4/16, the "deal" offered was $50.00 for 1st year with 3 months of free premium channels. After installation they failed to provide the premium channels. The tech was nice and called in and corrected the issue over the phone with his people and offered another "month" of free premium, making it 4 free months. I received 1st bill @ $103.99. I quickly called in and after 30 minute explanation this was corrected and I was assured this would not happen again. Btw they "require" auto pay, this supervisor offered me an addition month free of premium channels. July bill comes in email and again charged $103.99, again I called in. Another LONG phone call to explain their mistakes, advised they corrected. I authorized $50.00 payment and received another month of free premium (we're up to 5 months now).

Had an unexpected issue arise and attempted to have spot time changed to the afternoon instead of the morning because it was 11:00 am and the installation person had not arrived. So I called to see if I could get the installation to be pushed back to the afternoon so that I could have time to go take care of what I had going on.

I am completely disgusted with AT&T's DirecTV offer. They installed the wrong equipment so I cannot pause or record DirecTV, either on my TV or my mobile devices. Because I didn't watch the DirecTV right after I got it - I am past the "Two week" window and they will not swap my equipment out for what I was promised on the install. Now they want to charge me $300 for the box, and $50 to ship/install it. I have contacted department after department, spend hours on the phone, explaining my case. They all agree I did not get the equipment I was promised with the promotion, and they all say there is nothing they can do. Now I am locked in to a two year contract with a cable service that is essentially useless to me. Right now it seems like nothing more than a huge scam.

Sales rep knew all the info and which package worked best. Assured me I could change packages at any time. Not a contract but an agreement.

I have never done any review in my life, even when I have bad services. I always feel it is just life. However, DirecTV has overdone it. They keep adding plans to my account which I never ordered. Billings keep changing from month to month and customer service sucks. Please do not ignore this warning. DO NOT GET DIRECTV. My friend actually warned me before signing up, but I felt there is no perfect service...telling him all services have one flaws or the other. But the painful part is that I am the one paying for your flaws. I can wait to get out of this. #vexing

I was a happy Time Warner Cable customer forever. But my husband wanted Directv for the root sports. Directv is the only service that has the channel. So I set up my account with a representative over the phone. I asked for the AT&T Internet and cable bundle. I had a email confirmation with my name being completely wrong. My address was right. My name on the account was suppose to be Jackie. But it was saying Charles. I have no idea how that name was put on there. I called and the guy told me that he has never seen that happened and he transferred me. So I proceeded to sit on hold for 40 minutes.

Setting dish up. Was very happy with the tech.

DirecTV was installed 6/18. The latest experience overall with DirecTV reps was great. The 1st time I scheduled installment, they were a no show due to request not being sent to local vendor. My reception/picture looks better than with Uverse.

My wife has contacted AT&T DirecTV on 4 occasions trying to get service installed. During the first time, she even paid for the equipment shipping & handling fee. Then after four (4) separate appointments, we have been rescheduled by DirecTV through no fault of our own. My wife and I have had to call in from work and pay someone to stay at our home for services to be set-up and then there is a no-show. Today, my wife was on hold 48 minutes while at work then was disconnected by a supervisor when she asked to speak with a manager. We have internet service and digital life but don't understand why we cannot get cable service set-up. We are willing to pay and understand this is not a free service. I would like someone to contact me or I will have no choice but to discontinue ALL AT&T services.

I recently moved to Carlsbad New Mexico which I do not have cable so I called DIRECTV and they help me install new service on my new residence. Within less than a week, I had service. I am a happy customer.

Also, if we miss seeing a program they supposedly let you go back so many hours. Well, this doesn't work on ALL the programs! (especially the ones we watch) And when you CAN go back there is always one of the episodes missing, i.e.: 1-5 is there then 7-8 but 6? GONE!!! I would NOT recommend DirecTV to anyone!

So far I'm happy. Hopefully they'll be able to install it. My neighbor tried to have it installed and the guy said he couldn't install it.

Had to go up in price just to get a few channels we watch that were not on the 1st package we ordered.

Edward was amazing. Thank you!

Thus far, the only problem I had has been resolved. Just waiting for the date when the system will be installed.

Had a great experience with DIRECTV. Ordering services went smooth. Had to reschedule installation because of bad weather. That went smoothly. What I really like about DIRECTV. Their technicians are great. They are very helpful about the installation of the dish and the best place it should go for great service.

I have had Directv for over 23 years. I have all the premium channels and loved every minute of it. However, since AT&T has bought Directv... I am becoming more and more unhappy. First, I can no longer stream from the Directv app to my AppleTV. When I called on this issue... I was told it was because AppleTV updated and AT&T does not support the update. I called Apple. No such thing has occurred. Directv/AT&T removed this feature on their end.

They were very helpful and listened to what I was saying.

Have been a customer of DirecTV since April 2014. Combined DirecTV with AT&T phone and internet. When the "771" code came up on the TV used the reset button and then unplugged and replugged to also reset. Neither one worked. After calling DirecTV at 800-531-5000, their prerecorded message had me do this all over again. Finally after talking with a real person I was asked to buy a service package for $49 (probably the influence of AT&T because I did not pay in the past for any service repair person). If I cancel in the first 30 days I will not be charged BUT it is taking 3 days for a service repairman to come and fix the problem. I asked if I will be credited for 3 days with no service and the tech was not sure. I may call back and ask to speak to a supervisor (this may take another 20 minutes to get to a real person).

We were promised the world when we decided to go with DirecTV. It has been nothing but a nightmare. Countless hours on the phone attempting to correct mistakes repeatedly made by them, along with countless employees who are never qualified to handle the problem you need taken care of, only to find this out after 30+ minutes on hold. We were finally given the option to end our contract without penalty (because that is how bad they actually screwed up), only to have that turn into a process over several hours correcting a bill that was sent (even though we were told there would not be one.) Do NOT go with this company if you don't have to!! Absolutely horrible!!!

DIRECTV is a scam. They sell fairy tales. Everything you're wanting to have when you're watching tv on your pc they so called have it. You know what? We are canceling DIRECTV. All we wanted was to watch movies. We couldn't even do that.

I keep calling customer service, about my bill, and every time I call, they would say, "we cancelled all the extra packages," until I get the bill and still the same, and keep calling again, and they say the same thing that I have a high package, and I keep saying, "I never ask or added any packages, please remove them," until I get the bill, and it's the same story over again. I am tired of calling and waiting for a supervisor to help me. The last time I was waiting for 25 minutes, so I hang up.

We entered into contract with DirecTV about a year ago, and I wish I had stuck with Comcast, because at least I knew their lies. Multiple issues with equipment, and multiple reps out to try and fix it. Once I told them it was just not worth it, and told them I was cancelling, they offered to send a supervisor out to look at the equipment, and even threw in NFL Sunday ticket for free. They actually fixed the equipment (granted, on the 4th try) but when I got a notice that NFL Sunday ticket was going to be charged to my account, the magic happened. One person told me that they saw it notated on my account, but they could not push it through, and they passed me onto another person who passed me to another person, etc.

Very pleased. All questions answered.

I have been on the phone for better part of an hour and transferred to 4 different people now... each one of them has had extremely poor communication skills and you can barely understand any English. I want to link and bundle my AT&T and Directv accounts. Sounds like it would be an easy thing to do, but apparently not. I'm so sick of being on hold and being told I'll be transferred. I might as well delete my accounts and start fresh because that's the only way things will get done properly.

I called for a deal on DIRECTV. I was so happy with the service. I bundled everything.

I am very pleased so far. Installation is scheduled for this week.

Was easy as 1, 2, 3. Thank you.

You care about the customer, yet you have great deals. I thank you all for being who you are. A great team.

Over the last 2 months the service from Directv has deteriorated. First there was a lag when switching channels. Then sometimes it would freeze. Now it freezes multiple times EVERY time we watch tv. Sometimes it freezes for several minutes at a time. When I change the channel it turns black for 30 seconds or more, sometimes it's more than 5 minutes. Sometimes when I turn on my TV I am not able to change the channel, look at the menu or my recorder shows. I have to TRY turn the receiver box off and on a couple times before it responds to anything (it doesn't actually shut off it stays on and the light blinks so when it finally turns off I know that it's responding).

I love the service. I received amazing customer experience.

DIRECTV will be happy to take your money from your bank account or credit card but that's not how they give it back. They give it back in a Citibank "credit" card that is extremely hard to deal with. I had two accounts for two houses with DIRECTV and they credited a payment I made to the wrong closed account. Instead of simply crediting it to the right account they said I had to send them another 162 bucks and they would give me back the first 162 in a Citibank credit card. I've had the card now for 3 weeks and have yet to be able to get my money out of it. My bank can't get the money to get it into my bank account. The website has me locked out and I have to call "customer service." 5 minutes of attempting to get through the phone tree and finally I get someone and they hung up on me almost immediately.

The sales rep was very helpful and patient. Also they assisted every need or concern I had.

I called customer service on a Saturday evening. I spoke with a human being within 1 minute. The rep was courteous, proficient, and diligent. The rep handled my problem and the issue is resolved.

We are happy to do business with a company that so far has followed through with all that it has promised... Your tv reception is of great quality {better than any 'supposed competition'.} Just like us, all of the other company's customers will soon be joining you.

My home was a very unique situation to install. All of the standard places for wiring boxes and install locations were different. Due to the proficiency of my install team my service was personable and up and running in no time.

I had an appointment today where a tech was supposed to come out to my home. I had the appointment scheduled for 7/16 from noon-4pm. I took the day off of work so that I could be here whenever the tech showed up and so I waited for the arrival. The tech sent me to be exact, 3 different messages during the noon-4pm period saying that he was coming. He never showed. Then he texted me saying that he would be here from 5-5:30 instead.

Great service, reasonable price and all Raven games.

Awesome. The rep was very helpful and friendly.

Well I switched from cable three months ago, and have had nothing but problems ever since! First I did not get the 4K receiver that I was promised. Then, when I tried the VOD, or rewind, it would always freeze and give me an error message that my internet speed was too slow. I checked it every time I had a problem and my internet speed was always over 280 Mbps download and 20Mbps upload. I know it is not my internet speed! I bought a new modem and new router, both did not make any difference. I ran a new CAT 5e cable to the Genie, no difference. DirecTV has been to my home 8, or 9 times. Replaced the Genie and DECA boxes. Still no rewind or VOD!

They could not find my house and at the time my phone was not working, so they could not call me. They came the next day and installed the service. Went off without a hitch. Very satisfied.

Thank you for the great customer service!!

Drafted $140 from our checking account in July 2016 and stated it was from pay-per-view in Oct of 2014. We paid our bill monthly and closed the account on May 15, 2016. What in the world is going on? They can just decide to make up charges and take it? Fair warning. Don't use DirecTV.

Chris ** was a wonderful person who installed my system for me. Nice, respectful, great young man. Thank you Chris.

Will be sending you more business. The install persons were the best people I could have ever wanted to meet. They made it a great and wonderful experience for me. I'm now a lifetime Directv subscriber and fan. Thank you sooo much Directv.

Spent a lot of time evaluating the pro's and con's. Representative couldn't have been more friendly, helpful, and informative in resolving all of my issues. Thank you so much.

I ordered Directv with the assurance that I would experience total satisfaction... that is so far from the truth. I have throat cancer and at times I couldn't call to complain but when I was able to call again and again they finally agreed to send a tech out, mind you with my medical condition I really wasn't too enthused for anyone visiting my home, but I wanted to settle the problem with the 771 code - I'm sure you're aware of that code!! The man came and said it was my hdmi cord and gave me another one... that's a joke because if you get a 771 code it's clearly the provider not the cord. Not 20 minutes after he left the tv went out not to mention "when the tv service did work" if I watched a movie on my living room tv, no one else in the house could watch a movie???

Well I have been a DirecTV customer since December 31 2003 until July 15 2016. My last bill was around 180$ and here is the problem: one of the old dishes collapsed and basically hanging on the roof and bouncing around, so I called and made an appointment with DirecTV/AT&T to remove it, to avoid roof damage and since that dish was not used any more (had new installed in 2010), so I asked to get it removed. The tech came in and told me that it is not his roof and the company forbid him to climb over there and I have to do it myself because it is mine and I paid for it (installation was performed by DirecTV). So I called the customer service to find out if they will be able to do anything about it.

All questions were answered in a very professional manner.

This is more my warning to other consumers... NOW is a company that wears the AT&T logo but is actually a wandering contract group that did a terrible job of installation at my home and misrepresented the system's capabilities to us. If you have more than 2 people in your home, you will want to consider whether this a good choice for you anyway. If you have 4 televisions, and 1 is recording a show, and another is watching On Demand, then you can only use 2 TV's. DirecTV is trying to fix the situation created by NOW, but it has been a long and difficult process. The actual DirecTV company has done a lot to make things right for us, but it's been almost a month, and it is still not resolved.

From the first phone call to inquire about details (pricing, packages, channel selection, etc..) to the actual installation, my experience with DirecTV was very good. Blake ** was a very professional installer. Both of the DirecTV representatives I spoke with were very helpful. Would definitely recommend to a friend.

I have no complaints in ref. to my experience. Everyone I spoke with went out of their way to make sure I became a new customer. I appreciate that.

We tried to call to switch our cable to a different package and talk to 4 different people. Period after getting on the phone for over an hour all four people told us four different stories about the price it would cost. We ended up finding out we could not switch to a package without paying $199 upfront after they put us into a contract that we did not know about. So now we're stuck in a contract and stuck with cable that we absolutely don't want and can't talk to anyone because it's horrible customer service.

When I called on the recommendation of a friend to change from U-verse to DirecTV I was told that the package we were getting included a DVR and On Demand services. After installation we realized the DVR was not working. When I called to schedule a service call I was told the DVR was not included and would be an additional charge. After dealing with two customer service agents, DirecTV agreed to provide the DVR at no additional cost. When we tried to use On Demand, no service. Called, same response.

I originally signed up with Directv at the home show in Houston, Tx in April of 2016. I was supposed to have services set up on May 24, 2016 after I moved into my house. I signed up with a man named Pete **. Of course you're promised the world but, it just sounded SO good. So I signed up. 2 weeks before our move in date repeatedly tried to call Pete numerous times but, no answer of course. I called on May 12, 2016 to a main Directv number to make sure everything was all set up and ready to go. Here's where it all begins. I was told there was no record of me so no set up date. The person I was on the phone with told me if I signed up on the phone with him he could assure me that our services would be set up on the date I was originally promised. So I did.

I am very upset. I was looking extremely forward to obtaining DIRECTV services, as they were reviewed so highly. It was the biggest mistake I have ever made. From THE MOMENT, I obtained their services, it has been nothing but one negative experience after the other. From the first date of service, the service didn't even work for the first month and a half, however I was being billed for the service. I have literally spent over an hour a month on the phone, or online chat, trying to correct service and billing issues. Several times, technicians were scheduled to come out, never showed up or called. The billing statement has never been correct, was consistently overcharged and having to have charges reversed. So I finally cancelled my auto draft in Feb 2016, and received a email confirmation, because billing was never correct.

I did think they were installing the internet but found out they weren't. Since they came I've had two no-shows for the internet set up with AT&T. The DIRECTV gentleman were TOPS. They were a great team and involved me in everything as they worked.

Hey, I have been a customer of DIRECTV for a long time, and now I have a problem with your transmission. My TVs shut off and on while viewing and now this is becoming a problem. Either you fix your transmission problems or I may have to find somebody else to fix the problem by cutting you off and going with someone else. Please get back with me and let me know what is going on.

DIRECTV provided a great package with a good price & a 2-yr price freeze. The installation person (Chris) was polite & accurate with his work. I am very pleased with DIRECTV & am enjoying their service.

Referred to too many people. I really was not helped until I spoke to a supervisor.

1st guy I talked to said would have to terminate the call. About my language. I told him I'm a rig worker, a millwright. I cuss a lot but it's not at you. It's just the way I talk. You say buddy I say **. I ended up hanging up and calling back. 2nd lady was great. I told her about the first scenario and she said, "Sailors don't bother me." And all went well.

DirecTV install - All went smooth. Excellent experience. My only complaint was the bundling advertisement was misleading. I guess because I was an AT&T customer already, I didn't get the bundle rate. But I was a first time DirecTV customer. That part was disappointing.

I called DirecTV today to talk about my bill. The payment is automatically drafted from an account that I monitor infrequently. However, today, I noticed that DirecTV has been drafting an additional $53.99 from my account for premium channels which started in May. I spoke with a rep, who initially stated that they could remove the charges for this month and the coming months but could not address the charges for May and June. However, once I asked to speak with a supervisor, she put me on hold for a few moments, then came back to say that the supervisor was on break. She stated that she now has authority to remove the charges for all three months. Strangely, when I pressed about the exact amount that I would be refunded, she hung up on me.

So first every time it rains my TV freezes and you can't record or pause anything in my room. Next I was 9 days late no late fees applied. Paid it on the 9th in morning. Never was told it could take 3 days to process. On the 10th it said I didn't pay and there was a late fee so I called. No one could help that just said I didn't pay. I had a receipt. It didn't matter. Today it was processed was and I was told to pay online. This company could care less about the receipt of my payment at the end they said they took the $5 off. The point was that it should have never been added and should had been fixed as soon as I told them about the receipt. This is in Oregon.

Excellent Service. Knowledgeable, professional and efficient service. Will highly recommend DirecTV to others.

Great customer service. Had a wonderful experience with Directv.

Excellent customer service. DirecTV has great representatives to handle issues and help resolve problems.

Joan - she was extremely helpful and friendly. I appreciate the service she delivered.

Very helpful with answering all my questions. He was very patient with us. Install went very smooth.

Sales rep was nice and considerate though she talked rather fast. She slowed it down when I asked her to. I am still waiting on the installation today. Overall good experience.

Fast, friendly, courteous, knowledgeable, caring and thorough!! Probably the most painless process I've had in a long time from Cameron. The sales guy at Sams to the order taker, to the install guy Fernando, thank you! For making it such an incredible experience for me and my family!

It all started on June 11, 2016. I called to cancel my Directv with the intention of trying out a local cable company. The reason for cancellation was my Genie HR-34 was more than 5 years old and has been very slow and unresponsive (last year when their support was troubleshooting, the issue was "sent to engineering" and was confirmed to be a known issue). When I called I was offered an upgrade to the latest equipment in exchange for a new 2 yr agreement. I accepted the offer. I was happy with their service and programming, equipment was the only issue. With the equipment upgrade they also threw in a monthly discount for 12 months - which I thought was great.

I have had DIRECTV for over 8 years at 2 different residences. For years I was an enthusiastic promoter of DIRECTV services encouraging friends to obtain DIRECTV service. After moving back to my home after a year-long renovation, I had a new DIRECTV account set up. The quality of the transmission on this new HR44 setup is horrible. During both recorded and live viewing, the screen blacks out, the audio drops off repeatedly for 4-5 seconds. In a given DIRECTV service I am accustomed. I have paid 2, outside DIRECTV authorized installers to try to determine what the problem is, and I have had 2 DIRECTV supplied technicians at my home and no one can fix it. Each technician claimed my satellite is well positioned and all equipment is working properly.

Mike ** and the rest of the DirecTV team are superb, helpful, and made one feel like they are the most important customer of all.

Walked into Costco not thinking about changing our tv service but thanks to the salesperson we decided it was time for a change and it seems like it will turn out to a good one. I like all the different service DirecTV provides. We were very impressed and with getting a $300 card back you can't say no to the deal!

Requested a wireless receiver without charge because the installer was going to take the cable a very long distance outside my house. The installer agreed that a wireless receiver would be the best alternative, but he could not authorize. Called the service rep, who was reluctant to compute the $100 charge. I said that would be a deal breaker and wanted to cancel DIRECTV. Rep finally gave me $100 credit.

The issue was resolved to my satisfaction!

The service was absolutely great. I didn't have not one problem at all. My problemail was resolved right then and there. I love the service.

Customer service agents were very knowledgeable and helpful. The gentleman that did the installation was very helpful, knowledgeable and polite. He explained about the service installation, how to use the remote, equipment coverage offered. He was prompt and called to notify us of his arrival.

I hope all my calls to DirecTV turn out the way this first one did. Thank You.

I had questions concerning switching service, they were answered to my satisfaction.

The gentleman that installed our Directv was absolutely professional and took great care of us. He was very helpful and took the time to explain it to us and did above and beyond his job. I wish I could say the same about AT&T. Still fighting with them and the installer had to deal with us being on the phone with them the full time he was here. He seen the problems we were having and I know it had to be hard on him because he couldn't do anything to help. Yet he was wearing and driving a AT&T shirt and van. He deserves a gold medal.

My experience was AWESOME. Representative was AWESOME and answered all my questions. I rate Regina number 1!!! P.S. Give her a raise.

Directv works well with its clients to make sure they are getting exactly what they signed up for. Always had friendly representatives that get right to the point and answered questions quickly and efficiently.

Diligent and effective. Did a good job! Patient and informative with the installation process!

Called to make sure a channel was added to my programming, associate took care of it. Very happy to do business with AT&T.

The gentleman that came to install everything was a wonderful employee. You should be very proud to employ people with such good character, and manners. He was very thoughtful. It was a pleasure having him here in our home.

I am writing this due I was installed with Directv in 7/9/16. Somehow the tech accidentally drilled my main power line in my house which knocked out my house power and several others. The other houses was restored. My house was deemed unsafe to stay in due to main power electrical in my house was damaged so my company ROCHESTER GAS & ELECTRIC (RG&E) informed me they had to permanently turn it off. Directv paid for an hotel at Comfort Inn on Monroe Ave for 2 nights. All my food was destroyed. I suffer from mental illness and also I'm a weight loss patient where I have to eat a certain way. I have no electric. No food.

John ** did a great job.

Very good service. Justin and Justin were excellent in getting us hooked up at our home with Direct. Excellent service and know what they are doing. Very friendly and professional.

Service was great so far. DirecTV has delivered what they promised unlike my experience with my cable company Time Warner.

The installation was awesome however the service is horrible. I lose service all the time even before the rain.

I have had a wonderful experience and I would refer a friend for the service.

Customer service was very helpful in answering my questions and giving me only what I wanted. They never tried to sell me more than what I wanted. The installation was quick and very neatly installed. I'm very satisfied with DIRECTV. Picture quality has improved from the last cable provider.

I don't even know where to begin to start. I have been a customer since 2009. I have had my share of issues with them but was always able to get them resolved if not by customer service then by corporate. Now that they have teamed up with AT&T you can't talk to a manager or talk to corporate. I don't know where they found these customer service representatives but you can't possibly be that desperate to have someone answer your phone. I cannot wait until my 2 year contract is up. I would rather sit in my house and I have no connection than renew my contract with DirecTV. Just disgusting and I'm sure I won't get a response from this. Thanks AT&T. You suck at Wireless and now you suck at cable.

Everyone I have talked to at DIRECTV has been very helpful and has taking care of everything for me. The representatives always are respectful and friendly. I would recommend DIRECTV to anyone just for the customer service. I have had DIRECTV service for a long time and I'm very happy with the service I receive.

Very helpful, responsible, respectful and accurate with help. Great Customer Service.

Your sales consultants did a great job. I'm completely satisfied with my DirecTV. Thank you very much for trying and I'm so well and keeping me a happy customer.

Services well done. Everything I answered was true. Excellent tech and phone reps.

Installation: Customer service rep was good and friendly.

George ** was an awesome rep. He answered all my questions and was professional and courteous.

Tried to switch to DirecTV from DISH. Unable to do so because of trees blocking satellite reception. Disappointed but the people who I dealt with at DirecTV were great.

Possibility of transferring saved programs on current ATT DVR. This is not possible. However the rep explained about streaming most of the past programs. Then transferred me to the third party for rescheduling installation.

I've had DIRECTV for less than one year. The wireless Mini Genie stopped working. I went through five customer service and/or technical reps and someone agreed it was a faulty unit. Then, they wanted $49.95 to replace it, or $7.99 a month for "protection plan". On what planet do I pay someone to fix their equipment for which I pay a monthly 'rental' fee? I finally found someone at DIRECTV who offered to mail a new one and I would send the old one back; fine - but I'm charged $20.00 for shipping and handling.

Am a customer for more than 10 years paying more than $200 a month. Was adding 3 new TVs (for a total of 7) and asking them to replace boxes on 2 TVs they "messed up" when they insisted we upgrade to their new boxes a while back. TVs are in a sports room and with the Genies, don't synch up. Just needed the boxes as I had a professional audio/video company running cables for the new TVs and they were capable of hooking up boxes. DTV/AT&T insisted on sending their subcontractor who asked to see the dish - on top of our roof easily accessible from our rooftop terrace by STEPPING on the side area and WALKING up to the slope. This is how our neighbor's dish is accessed as well as ours. But our person looked up and said, "I can't get up there without leaving the ladder and that's against OSHA rules."

I also approached DirecTV through BBB. Their rep from DriectV President's office contacted me, listened patiently to my point of view and resolved the issue to my entire satisfaction. It changes my perception of DirecTV very positively.

Telephone call to Directv - Person I talked to was helpful and informative.

Very easy, pleasant experience. I called to add the coverage for the equipment and was assisted by a lovely person who solved my request. I think you guys do a great job in customer service and I appreciate the help and service you have supplied. That is hard to come by these days.

Very helpful reps and technician very efficient. Only surprise was that I had to pay $99 more for wireless. Was told up to 4 boxes free but to avoid drilling many holes and cables I chose wireless but cost $99 for two more boxes.

I called with a question and spoke with Liz. She was absolutely great. Solved my problem and made sure that I was happy with my service. Excellent customer service. She was knowledgeable and made sure I understood everything I needed.

My family and I have been with DIRECTV for over ten years! The service has always been amazing. The representatives on the phone are always very knowledgeable about my issues. The channel line up is incredible! I am moving away for college and I have just ordered DIRECTV and AT&T internet for myself. I cannot wait to be watching TV in August!

I agreed to DIRECTV a year ago for 29.00 a month package. By the time the second bill came it had all kinds of charges that I didn't agree to. After numerous calls the charges were removed. Less than two months charges go back up this time to 49.60. Why? No real answer. Now after 12 months it goes up to 90.00 a month. DIRECTV said that all the discounts have come off. Long ways from 29.00 a month. They continue to call and pressure you into buying more. They refuse to take no for an answer, talking so fast and then adding without you knowing it. I can't wait til my contract is over. Buyer beware of their scam!

I was very pleased with the representative that handle my call. Very helpful and pleasant person. Also the person that came out and installed my cable showed me how it worked and explained everything to me from beginning to end. Thanks very much.

Just got an email from DIRECTV this AM offering a FREE HD DVR 4K Genie. Confirmed that my account is eligible for the upgrade with FOUR DIRECTV representatives. But, none of them could make it happen on their end. Finally got transferred to a supervisor who told me that I could get the equipment free BUT I had to upgrade my account to the Ultra Account level which was $30.00 more per month. I told the supervisor that is not what the offer said and nowhere in the promotion was there mention of that requirement and I wanted the promotion at the price promised in the email (FREE). He said that was against company policy. I even got him to admit that the promotion was a come-on upsell to try to get you to upgrade your account. This tactic by DIRECTV is clearly intentional deceptive advertising and they should have to stand by their offer. BTW... I have a 4K TV.

I have had Directv service for a few years now. Since establishing this service my Auto Tune has not worked completely. I set up channels to Auto Tune and they don't switch at the time set. Sometimes it will go to a different channel not set or change to Auto Tune 30 min after programming time. I have had more receiver replacements than you can count, and the last time a tech came out and said, "It's just the way it is". I'm paying a lot of money for this service. On SSI so I dont have a big disposable income. Like I said, this has been going on since day one. Called customer service, which was useless. Asked to be transfers to troubleshooting dept and was disconnected. Why should I pay the rates they apply when one of the features arent working? Cant get anyone to help. About ready to cancel. Any others with this experience?

Do not fall for the deception and lies of DirecTV salesperson. I do like the programming but after the first year your payments will go up dramatically. I was told by the salesman that they have deals all the time which is a lie. I contacted DirecTV twice and both times they said there was nothing that they could do for me but lower my package. Do not believe the salesman. Do not trust them.

Directv sold me a bundle plan they do not have. Signed up for bundle plan... After installer came by he informed me that internet is a separate company. I didn't think Directv would send me this company Exede internet which is probably the worst company Ive ever had the displeasure of dealing with. I called Directv as soon as the internet was installed to tell them how unhappy I was with this co. Directv informed me they were not responsible or interested in bad service. I told them I went through them and they sent me this company they should handle or try to find me a solution. They did nothing but tell me not responsible for my lack of internet service, that I should call co myself. Do not get fooled with Directv's so called bundle plan cause they don't have one and the company exede internet will tell you this... which by the way has the worst customer service ever.

Currently we are traveling in our RV in Cooperstown, NY, far from our physical home address in California. Experiencing problems with one of our DirecTV receivers that their service people could not correct over the phone. We did however identify the receiver as the problem. We pay monthly for a maintenance contract to service problems should they occur. So DirecTV service person stated that they can't send a service person along our travels so the only way they'd send someone out to replace the problem receiver is if we returned back to our physical address in California.

We signed up for Directv and At&t phone and internet. The Directv installers made appointments on three occasions and according to instructions, we stayed home from 1:00 to 5:00 each time. Yet each time no one either called or showed up. Trying to complain and get an explanation was impossible. We were put on hold and no one knew what had happened. Later we found out one installer lied and said he told him not to come because we needed to get permission for our HOA. But I am on the board and know we don't have to get permission.

Experience is great. Please know I would refer to a friend.

Great service. Had DirecTV installed and am very happy.

I am still in a contract with DirecTV so I couldn't set up a new service with AT&T at this time. I appreciate the offer to save money on my monthly service.

I was very satisfied with my phone call of 7/5/16. Hope any future calls will be of the same satisfaction.

This afternoon I called DirecTV about getting the internet through them. I spoke to Lucy and she told me that we could have basic package for TV and the internet for $110 a month and the first month would be a one time charge of $170.55 for installation. We thought heck yeah, this is great deal. She had us call another number for the people to set up the internet part. We called and talked to a Robert and we was told that there was no additional charges. We set an appointment to get it setup. About 5 minutes later I looked online on my bank statement and an additional $99.99 was charged to us plus the $170.55.

My experience went well. All my issues were resolved quickly and easily.

I'm a simple everyday retired consumer. This was the best experience I've had with any of the 3 services I've had in the last 15 years. Your service employ made it all so simple and understandable. I didn't feel like I was left floating out in the wild blue without understanding how things worked. I especially was grateful for the list of channels left with me.

My experience was what I expected. I had made a problem for myself years ago. It took a while but the people I mentioned Tina and Tiffany were very helpful and the problem was resolved and I am getting DTV tomorrow.

Friendly, knowledgeable, customer service driven in efforts to resolve my problem or changes to my new set up.

I just discontinued my service after three years and got hit with a $220 discontinuation charge. If you upgrade your service or put it on hold the clock stops on the length of your agreement. Three years of on-time payments wasn't enough for them to part on good terms. Beware!

Overall I'm happy with my choice to switch to DTV. I did notice that the picture is very clear. I did refer a friend, my mother-in-law to be exact.

DirecTV Scam Alert: Do not do Business with DirecTV. They tripled my bill! In 2014, a salesman at Sam’s Club scammed me into signing up for DirecTV at $44.99/Mo - $10 Sam’s Club discount, so $34.99. A few months later, my bill went up. I'd call to inquire; they'd remove something I hadn't requested; maybe drop it $10; but then it would go up again; repeat until I was paying $121.09 more than triple what I was promised. Then they gave me a 10 buck discount, so $111.09. Shortly after my 24 month contract was over, I canceled. Then the phone calls start trying to get me to come back. How can I make it right?

I called DirecTV to inquire about pricing options for bundled TV and internet as we are moving from one state to another. To make a long story short unlike every other TV and internet service provider on the planet DirecTV will not give you a price quote without actually running your credit. They won't even give you an estimate of the price assuming best possible credit! I asked what the prices on their website were for and they said those are not accurate and the pricing you get totally depends on your credit. After speaking to two managers they finally agreeded to give me a "quote" without running my credit which was $129.99 for their middle tier (Choice) and some unknown internet. That price was way high for the area especially as an introductory price and when I asked what the speed of the internet connection was and with which ISP he said he can't give me that information as they have to run my credit prior to giving me the details.

When I ordered DirecTV the young lady was very jovial and informative. When I found out we were not going to close on the date set I call and the rep was very understanding and helpful. He asked a few questions but was not demeaning and helpful.

Always good experience working with DirecTV. It has been an issue with vendors working with other companies (Costco/Walmart) that there are issues. They don't always have the right info., therefore confusion and miscommunication occurs.

Everyone that has helped us have been great with answering questions and concerns.

So far I love the service!

Ok thus far.

I have been overcharged ever since I bundled. I have spent 8 hours on the phone with DirecTV to try and resolve this issue for the last several months (3 1/2 hours on 1st complaint). This has been ongoing for now the 4th billing cycle. The last call on 6-29 the rep acknowledged that I had been overpaying and applied credits to correct. Advised me to wait 2 days for credits to apply and call my normal *Pay with payment and gave me a case number that someone would contact me.

Everyone, from service rep to installer was fast and prompt and friendly.