DIRECTV Reviews

We got talked into DirecTV at a Best Buy! They promised soft inquiry on our credit, no up front one month billing and excellent cable service! Wrong! There was a hard inquiry into our credit, every month they billed one month up front then added late fees and penalties! Then the service was so SHADY! Cloudy or rainy day you can forget having TV or cable! We complained but they gave us NO sympathy or credit! Then we asked them to disconnect us and that's when their harassment began with intrusive phone calls, and emails threatening our credit if we didn't pay up or continued our service!

AT&T and DirecTV has the worst customer service I've ever experienced. I have been trying to cancel the account for over a month and first they screwed up and only cancelled one part. Now they're saying I owe for an early cancellation when I don't. I've been on the phone for hours and I've gotten accidentally transferred, had to restate my name and information repeatedly, it's been awful. I will never work with this company for the rest of my life. Even if it's the only service on the planet.

DirecTV did not honor their contractual amount for service. We canceled with Directv because we were paying too much for only TV. They called us back after canceling wanting us to return to Directv with a new low payment of $63.14, plus they added HBO premium channels and NFL Network for free for 3 months. Each month after our bill was well over $63.14 and the 3rd call to get them to convert the monthly amount we canceled our service again. We paid every month of service, so we do not owe Directv any money for our final balance. The collection agency says we owe money for a setup fee, which I don't understand. We returned all of our equipment and paid all our bills on time.

We've been DirecTV customers for six years now and over the past year since we upgraded they have raised our pricing every month, signed us up for a protection plan that we never agreed to, and failed to honor their on time guarantee. When their technician NO SHOWED didn't even bother to CALL and let me know he wasn't coming on his install appointment (Day wasted). We were not in a contract at the time of the upgrade and I NEVER would have agreed to a $100 plus increase in my billing plus an $8 month charge for equipment protection we never asked for. After calling in monthly for what has almost been a year now and lowering our service to the lowest offered (Still paying more than before we upgraded with about 1/3 of the services) we finally decided to cancel and are being charged an absurd cancellation fee. Horrible Customer Service. Dishonest Sales Practices. STAY AWAY. You'll be much better off.

You pay for services that they say they provide like On Demand, and phone identification and it never works. Buffering will take you all day and then it will just give you a 927 error code. Should show number on screen when someone calls the house and it does not work. We have high speed internet and it is the top of the line and we have had DirecTV here multiple times to look at this and still does not work. So if you wanna spend your hard earned money on something that promises a service and charges it every month and yet does not work, then this is the service to you. Customer service is a joke.

We had Cox TV Cable and Internet Service for 45 years total starting with 3 channels of TV. We went to the AT&T Store to exchange a damaged Otter Beaver for my wife's iPhone 6+ and ended up having the salesperson talking us into dropping COX and getting a 2 year contract package containing; DirecTV, AT&T Landline - which we have had BellSouth/AT&T for 45+ years, AT&T Internet SUCKS... WHICH IS VERY SLOW... 5MB/MIN VS OUR COX 25/MB/MIN. Once the contract is over we are dropping the AT&T Internet and Landline, which we only use to catch Sales Calls on voicemail.

I called AT&T to cancel my DirecTV and internet in Dec 2016. They told me it was complete and they would send boxes to send equipment back, but they continued to charge after cancellation. Each month that I didn't get the boxes, I called them back. Finally, I called the number on the bill I got from DirecTV, and they said I had asked AT&T to cancel my TV, and that I owe DirecTV $337. It was finally cancelled for non payment, and I am not paying. I've been dealing with this for almost 4 months. I was supposed to know that even though I went through AT&T for everything, I was supposed to call DTV to cancel? Not one of the people I spoke to from either company ever mentioned that.

I ended up cancelling my DirecTV/Phone/Internet bundle before it was even installed. Was told one thing by the salesman and then received emails contradicting the sales contract. I have read in other reviews that the customer service experience was terrible. Well, I can vouch for that. What a JOKE. It appears that DirecTV and the phone/internet portion of the business do not speak and have no idea what each department is doing. If you are bundling, this can be very frustrating. And yes, it appears that their customer service teams are both in the Middle East, which I could care less about except for one small item. Out of the 4 or 5 people I spoke with, I could only understand one of them. I asked one gentleman to slow his speech down because I could not understand him. He eventually became rude and kept saying "I already told you that".

I was very satisfied with DirecTV until recently. Customer service seems to have gone downhill - a call to change my plan to a cheaper one took over an hour; the technical folks read from a script when there is an issue; and all issues end with a reset of the DVR. Also, features are not working as advertised since AT&T has taken over: setting a show/movie to record via the website is hit or miss; I can't watch the movies on my DVR via the DirecTV app even though they advertise this; on Demand is horrible - many movies are not in HD, there are advertisements every 15 mins with On Demand movies (what the heck is that?).

We had Directv for many years. But decided we needed to cut our expenses. We called Directv in January and canceled. We got the return kit which we placed the 2 receivers in. Sent them off through the USPS on February 1st. Directv sent me an Email stating I still owe for 1 of the two I returned. How can this be? The receivers were in the same box. They gave me no explanation. They charged me for the month and sales tax. And threatened collections. I will go to court. I have my receipt from the Postal service. If it was damaged when shipped to Directv I have the coverage on our contract. When you call they try to sell you a new package deal. This makes no sense.

DirecTV, now owned by AT&T, offers mega channels. However, the packages they have are a rip-off. You have to get more than wanted in order to get the one you want to see. The prices they charge are outrageous as far as I am concerned. We are looking into other options and will turn them off as soon as possible. Also the 2 year contract they all want to throw in is a total turn off to me. I will not do another one. I am not on one now and refuse to get on a contract.

I was locked into DTV two year contract and had to call them each and every month in the second year when they doubled my bill! And my bill just kept on rising. Could not wait to get rid of them. The cs was the worst ever, speaking often to people overseas who promised me changes which never came. When I was finally able to cancel and switch to Dish where I get a price guarantee for two years with no contract after my bill is $40.00 less with better programming and great customer service from people that are polite and I could not be happier. Yet DTV keeps sending me emails and promotions to get my business yet when I was with them they basically flip me off. I would not recommend them to my worse enemy and would never go back to them if they were the only service on earth!!!

I have been a DirecTV customer for about 13 years. Have paid them a fortune. Have had same equipment leased the entire time. My now 13 year old remote does not work. DTV wants to charge me. I am sorry but any company that is willing to lose a customer over a $7 remote they want to charge me $15 for, is either foolish or bad at customer service. Dish here I come!

This company is a scam. Quote a monthly price, then add on about $40 for various charges, that none of the employees know what they are actually for. Then they transfer you to various departments, hoping you will hang up. The customer service representatives are rude and use double talk. When I discontinued the service, due to being unexpectedly deployed, they kept charging me and never sent the return boxes to mail the receivers back. I had to leave the receivers with my neighbor who had to box them up herself and send them back. It took over six months before they stopped charging me and hundreds of hours on the phone. This is the worst customer service I have ever encountered. It is not poor training it is intentional fraud. I suggest everyone make a complaint to the FCC. They were just fined for actions like this, but they continue to do the same thing.

I have DirecTV for 18 years. They offered a lot of different packages so one can find one the fits their budget. Streaming at times can be difficult and they did recently switch how you view their programs on the tablet so that still has to be ironed out. The best thing about DirecTV is its service. The time to get a technician out is less than four business days. Plus they will continue to call you two weeks after the service call to make sure your services are still working.

Given package for DirecTV and CenturyLink and package not honored and very poor customer service. Many agents, many dropped calls, many foreign languages, much conflicting information... Don't sign up for DirecTV or CenturyLink.

The way this company does their billing is very screwy. The bills never seem to be the same amount and as the contract goes on the price goes up. Their customer service is not very good and the automated system is terrible. The first customer service representative you get speaks broken english. They claim they will do something such as cancel the account but they don't do it.

I ordered Choice package over phone and found out two weeks in that I'm not receiving what I ordered. There are specific channels that I wanted. Called customer service and had the most horrible experience with supervisor and manager. I asked them to give me what I ordered for $60/month and they said they would only upgrade me at the price of $76. Hell no. I am not going to be the recipient of a bait and switch situation. All I want is what I ordered and they continued to say they have an order in front of them that they filled out. Lol that says I ordered something different. How can they hold something against me that I didn't even fill out or sign willingly. This is a total nightmare. I demand to get what I ordered for the price that's advertised on their website. This is real simple and they have made this difficult by trying to make me pay lots more.

DIRECTV is the WORST!!! They have horrible cable TV. Streaming on demand with DIRECTV is impossible! You will spend the whole time buffering. Want to watch your fav TV show on demand? Forget it! You have to wait 2-3 weeks out before it's even available on demand... Oh yeah but you still can't watch it because of the buffering issue! $135 a month for CRAP! I totally hate this service! Don't waste your money or time! Ripoff! Go with Xfinity or anyone but NEVER DIRECTV!!! Don't expect ANY help from DIRECTV Customer Service either because they are rude and totally unprofessional! AT&T should be ashamed to have their name linked with such a horrible service and nasty customer service! I will do everything in my power to get out of this contract without giving D.TV a dime!!!

I called because my bill was incorrect. The first person I talked to after a 15 minute wait, hung up on me. The second person was not able to help and said she would connect me with a supervisor. That did not happen. I finally got hold of a supervisor only to find out he was incompetent. I am very disappointed. I decided to go with DirecTV because they are associated with AT&T. I have always received excellent customer service from them. I'm sorry to say I did not from DirecTV.

The channel line-up is the worst that I have seen, mostly channels selling things. When it rains, even a sprinkle, the signal is gone, gone. I'm stuck for 2 years but I am thinking of paying the penalty (25 dollars a month) for the rest of the contract to get out. 90% of the movies are pay per view and I don't have the Basic. I have the Extra.

Not happy with DIRECTV and the fact that they increase their rates every year, (They even verified it over the phone), charge you for installation if you move, inconsistent information every time I call, was going to be charged by one employee for switching out a Genie then called back and was told I wouldn't be charged, remotes are slow to recognize input, playback on watching series sucks, all channels aren't HD.

I got DirecTv because it came with a lower price both for tv and for my cell service with AT&T. They have a lot of channels but a lot are useless. The lineup could use some organization. And it would also be beneficial if the buttons on the remote lit up at night. But I do love the fact that I can restart a movie from the beginning and pause if needed. Also, their boxes are small and don't take up much room.

I recently had DirecTV service installed in my home. I have 6 TV's but found that after they were installed we could only watch 3 at a time. I have a very large family and when they are all at home, they each like to spend time before bed watching TV. I called customer service to see if there was anything they could do to correct the issue. I was told that their equipment only allows for watching 3 at a time. So I called DISH TV to come install their system. Today, when I called to cancel DirecTV, I told the customer service representative that I wanted to cancel and that I had already had a replacement service installed. He proceeded to go over his scripted sales pitch of what he could do to help correct my TV service problem. I told him that I didn't want to discuss any further options because I had already replaced the service.

Both Kelly and her supervisor Danny (both females) denied renting me a movie tonight because of a past due amount that is erroneous. I cannot obviously get them the bank conf# until tomorrow morning, but after decades of never being late on a payment for several homes I've owned, I find it absurd not to rent me a movie tonight. My daughter is home from college, we planned to rent a movie together. Instead, I wasted 45 minutes talking to two robots who could care less about long-time customers. Ruined my evening with my daughter. Will be a bunch more haggling & forms to fill out to correct THEIR error. Can't wait. Somebody, please tell me to switch to in Galveston, TX... I'd be so grateful.

Not realizing a free trial of something, we didn't even want to try, expired DIRECTV kept charging our card for twice the amount that we were quoted for our service. When we realized the overcharges we called to get the additions off of our bill and the lady on the phone was not helping resolve it, so we asked for a supervisor. This lady was so rude and condescending saying that basically it was our own stupidity that got us in this situation, and she kept calling my husband by the wrong name... It was so frustrating that we said we would just cancel with them, so this lady very rudely, almost dismissively says that if we cancel the contract early we're going to be charged $400. As soon as our contract is up, we're done with DIRECTV! Not for the charges, because we should have caught that, but for the rude unprofessional customer service. Seriously crappy service. DONE!

My husband and I paid over 200 a month for the worse service we have ever had. Last year during football season, we missed several games after paying for the football ticket. It was technical interruptions on DirecTV's part, not ours. We were promised to have the free football ticket to accommodate for all of the hardship. That did not happen, as they continued charging my account. The Case Manager told us we could cancel at no charge. That did not happen either, as they ended up charging my account further.

Worse billing practice - We have had DIRECTV for 10 years. Everything was fine. There was the occasional increase of the bill which is to be expected over the years. The issue was when we moved. We notified DIRECTV when to disconnect our service. We sent back the equipment in the boxes (that we had to request twice!) and received confirmation that they had received them. We received a $25 Visa gift card back for a refund. THEN, came all the letters and notices. "We have not received the equipment, you now owe..."

DirecTV has been good and service is great. The only thing I don't like about most of the cable/satellite companies is that you are stuck with hundreds of channels that you don't want and won't watch. Ala carte would be nice to have.

Called to get an additional Genie. Tried the chat... On the chat for 45 minutes and the only thing I got out of it was lost time and a bunch of apologies, "sorry it is taking so long", "can't find the information". Asked to have someone call me and promised within 10 minutes. Didn't happen. Called Customer Service and when all was said and done on the phone for 45 minutes to add a Genie which costs 99.00 plus installation or $212.00 and I have to wait 10 days to have someone come out. I told them we could install ourselves, just mail it and the rep said the "system would not allow it".

I can't tell you how many times I've called about no reception in my upstairs b/r (ever since installation). It's happening again and to top it off I had a rep. come out to move the input on the main level to another wall. I lost all internet and home phone reception until the Verizon person they called came out. The rep. who came out initially needed my help w/ location wires in walls, etc. - asked to borrow tweezers! When I discovered I no longer had internet or phone. I never received the tweezers back, he left cable and trash in my yard, in my basement...

I think that DTV offers the best channels with the most options EZ record dvr Genie and I feel it is worth paying the protection plan fee so that I remain headache free... I do however think they all charge too much and I believe there should be special senior package for lifeline customers with the special channels most seniors enjoy... instead of trying so hard to push pay this and that movie. Senior rates should be available to all seniors with proof of ID and in their name and when DTV sells out to AT&T when I had a Verizon bundle discount that either my discount remains the same. I did not sell out and AT&T does not offer telephone nor internet in my area because the USA allows the biggies to monopolize every single citizen in every single town and it is not right... If you offer bundle packages, but not in my area, the government should have to pay the discount because they are the ones that allow all citizens to be monopolized. Not right.

I have just recently changed from over the air and AT&T U-verse internet to Directv and AT&T U-Verse. The mailing from AT&T offered a two year deal (at a good price) and a free upgrade of internet speed (24 to 45 MB/s). Not only did they increase the price to charge me for the 45 MB/s but the speed is still below 24! The "help" is a run-around from one customer service agent to another. A "supervisor" approved the fix and they passed me off to someone else that does not see a note or recognize a change. So, I continue the battle.....

As stated from other consumers, initially their customer service is very misleading. I tried to disconnect my service in a certain billing period in order to not accrue another bill and after calling three separate times I was told the wrong information and still have a bill. Their customer service representatives and supervisors do not work with you at all even though it is their representatives who misguided you. I will never use Directv again!

My story is very big, I will try to shorten. I signed for DirecTV on June 2016. Technician came my home, gave the equipment and said all set. But they never installed the Dish and never actually given the service. I tried talking to them and explained about the service not available. They set up a technicians to come to my place to look at the situation. It was 5 times technicians came to my place. Every time technical came to my home said they cannot install the dish because of the direction of my balcony where they don't get the signals. But they have been charging my account.

I am absolutely disgusted with the service of DirecTV. I contacted them many times over the past year asking to reduce my rate, for a better deal on the package with internet and home phone. We are senior citizens on a fixed income. But I pay my bills on time and had been with DirecTV for at least 7-8 years. Should I cancel my home phone, we use our cell phones? No, it won't make a difference, but "we can save you $5 a month". So after over a year of calling them monthly for possible deals, I cancelled my service and went with Dish and their new plan where you select your package - I'm saving $100 a month and that includes the same internet!

Been a customer since 2008 and got a bill with 3 movies we had ordered in 2010 and 3 in 2014. When we talked to customer service they removed the 2010 movies but said we still owed the others. We found where we paid for 1 movie already from 2014. Then we called back and they said we still owed the other two. I said we don't have time to go through all this over $12 but they did not care. We have always paid on time and get NFL package each year and they are going to push over $12. Seem like they can charge you whenever and you have to prove you paid it. Guilty until proven innocent I guess. Comcast may not be much better but we are done with this crap.

My husband and I have always thought DirecTV was the best. We finally were able last May to get their service again. Unfortunately we're divorcing and I'm moving. The service is in my name. The location that I'm purchasing doesn't allow satellite dishes. So I thought that since I can't get their service (thru no fault of my own) -- they would let me out of the contract, by showing my HOA Rules. But NOPE... I was told that I had the choice of where I was moving to and could have chosen an area where I could have it. I won't EVER have DirecTV Service again! If this is how a business treats their customers -- I don't want to do business with them. If I just wanted out of the contract, I could see charging the disconnection fee. So disappointed and so upset!!

My experience was very misleading and troubling. Your representative lied and mislead me and because of that, you lost a good customer that you would have had for years. The representative lead me to believe that I was enrolling in a package program of TV and Internet service. DirecTV only has TV packages and they partnered up with another company for internet. I was lead to believe that I was paying for a handling fee for internet and tv service, when in fact I had to pay again for internet service with a whole other company that are partnered with.

On February 13, 2017 I called DirecTV to close my account! After being given an extremely hard time by the CS representative I was told my account would be closed and boxes sent to ship their equipment back. I waited two weeks and no boxes! I contacted them again on 2/27/17 and was told the return kit boxes were never sent but they would be sent that day.

Sales person told me a monthly charge that never happened. First bill was triple the amount, second bill gave me a credit, third bill $50 more, 4th bill $30 more. That was when I cancelled. The sales person told me $135.00 cancellation fee, however was billed $411.00. So many false statements just to get a sale!! Never again with DirecTV and AT&T.

Avoid doing business with DirecTV. Since joining AT&T they are ruthless. When moving from Dallas area, after 20 yrs as an Directv customer ($180 a month) I had a $200 credit! After going into hold they continued to bill me for account periodically at location I had not lived in for over a year! Now they expect me to pay $26.

I have spoke with them 3 times in 9 months. First they raised my bill because it was autopay. I didn't know for 2 months they had to credit me. They changed my plan again and had to change it back. Now they took 6 channels away and want 32.00 more a month to get them back. But I am still in contract. Nope I am not. I will cancel service and they can speak with my attorney.

I have two receivers. One is defective. I called Directv and they said a replacement will cost $21.70. I did not think it was fair but I agreed. I then was transferred to another agent who informed me I was obligated to maintain my programming for 1 year. At that point I said "Cancel the order. I will not have to purchase a leased receiver and be obligated for one year". I also talked on the chat line and they assured me the order was canceled. I printed the conversation.

When I signed up for AT&T and DirecTV I was told that after the first year there would be all kinds of promotions available. They have all kinds of promotions when you sign up but once you sign up and are an existing customer there are no promotions available ever. You end up just losing channels in order not to back out of your contract. I will never ever use AT&T and DirecTV again.

I ordered DirecTV. They came out to install, put holes in my floor. 3 hours later turned off service stating a prior bill at the address prevents me from getting service that I never had with them before. I called and a rep named Sam was so horrible to me. She belittled me on the phone, would not provide the info I was asking for, would not allow me to speak with her supervisor, she was busy! I WANT everyone not to use DirecTV. Not only do they have horrible customers service but why would you send someone to hook up my service then shut it off. Whole company needs to be retrained in the area of customer service. I have never been treated this way by a cable company and I hope Sam gets what she deserves, I will never use DirecTV!

Last month our bill was raised. I spent 3 hrs on hold with no answer so went on chat. After chatting with agent I was promised a bottom line of 85.22 if I agreed to a 24-month lock-in. I made sure our price would not be increased during this time and the agent said my total monthly bill would be 85.22. Not only was I still charged the 96.09 plus a late fee I was told was waived this month's total bill arrives at a whopping 102.63. Note... We have been with DirecTV since they were offered in our area, so we've been with them forever.

We are going into our second week with DirecTV as our new provider. We switched from another company due to cost of service. For the past week we have been trying to get the remote provided by DirecTV to function properly. We have four flat screen TVs in our home, one has built in WIFI, one has a BluRay player providing WIFI capability and two has no WIFI. We noticed that the remotes for the TVs with WIFI capability would not change the TV volume and would not turn off the TV. We found out that you have to be close to the TV to make it work.

Ever since ATT bought DirecTV, it has been an absolute nightmare from a customer perspective. Today I went to spent $64 dollars with them on a UFC fight, and I was harassed by their voice customer service about texting me and calling me. I merely was calling to find out price different between HD and standard - which is NOT disclosed on the option IVR. Not good, to not disclose price details. Shouldn't public know what they are purchasing and agreeing to from a price perspective? Is that even legal?

I recently canceled my DIRECTV account knowing the cancellation fees were an issue. Only three months left on the contract, when I signed up I thought this was a one year deal. The first month I was charged the agreed amount, the second month they added $20.00 more to the bill. I figured they breached the contract at that time. After fighting with them through the first year the bill more than doubled well over $100.00 a month so I shut it down to the very basic service which was still close to $100.00. I had problems with the receiver so they sent someone out to fix it. The technician came out, had no idea what he was doing, so he left without doing anything, the problem still exists.

While installing DirecTV to the house they broke a new 48 inch TV set while pulling on a cable after I suggested I help and they refused. Then they wrote back and said they are not responsible for the TV being broken. Now they want me to pay for services I'm not getting because TV is broken so they tell me buy another TV... Their staff lied and they broke the TV and they deny it.

I have been a DTV customer since the mid 90's. When AT&T took over the customer service went in the dumpster just like the phone company. I called today to check on why there is a $0.84 sales tax charge on my bill. NO ONE could tell me what is being taxed or what state it is paid to. Just like AT&T they bury these fees in the bill. Not a lot of money until you realize how many million customers they have that all pay the $0.84 on each bill. I got rid of all AT&T phone services I had in my home and business and may do the same with DirecTV. Customer service is all overseas and CANNOT transfer you to a USA manager. A rooftop antenna and internet streaming looks like a good way to go.

I signed up a 2 year contract with DIRECTV in Aug 2015 with the first 12 month a cheaper fee and second year doubled. One of the reason I signed up the contract with them was because they offered a 200 dollar visa gift card, however, I never received a card as promised which was fine, I didn't even call to complain. But, this gave me the impression that DIRECTV did not honor what they promised.

Had DirecTV for 2 years. Decided to cancel and stream my tv. My cancellation date was March 24th. After I put in my request to terminate my service everything went downhill. They cut my service off on March 2nd. I called them and asked why they said they couldn't figure it out and kept transferring me to different departments. It has never been fixed and just quit trying! I would probably have eventually signed back up with DirecTV in the Fall but they will NEVER get our business back and I will make a point to pass the word through every social media site I can!

Had DirecTV a year prior before trying to reactivate or as DirecTV calls it (a win back customer). After confirming the plan I wanted and scheduling a reinstallation date I patiently waited for a pre arrival phone call. The scheduled day of installation came and went with no sign of a technician. So I called the following day to find out what happened. On the first phone call I was told that the tech called the day before and did not receive an answer, (checked my phone logs to verify, and nothing). Was told the tech should show up between 1pm-4pm and should call an hour in advance (130pm at the time). Waited until 3pm and called again.

Horrible company to deal with. I've been waiting on DIRECTV to reimburse me $629 for a month. Every time I call to discuss this issue they tell me I'll have 5-7 business days. Well 5-7 business days pass. All they have to say is it will be another 5-7 business days.

When I called in to get more information I was transferred to another department. I spoke with a woman who gave me some information but when I told her I was getting information and was not looking to sign up today she got very pushy. She kept on asking why am I not ready to sign up today? I informed her I was just obtaining information to make an informed decision. I was not done doing my research. She would not take no as an answer. I started raising my voice and I told her many many times I was not going to sign up today. She then asked if she could call me later the following week because she works on commission. She obviously could care less what I wanted. All she cared about was what she wanted.

I was loyal customer for 11 years when DirecTV decided to try to and double-billed me. I had all my facts straight and had everything written down but they would take note of what I written down and go one month prior and say I was late and did not pay that. So I would go online and retrieve that month and they would go back one more month. I am no longer a customer of DirecTV. When I asked them what could they do for a little customer for 11 years they told me that their discounted packages are for new customers only and was also threatened that money would be taken out of my account automatically once I decided to departure from DirecTV. I will never be taken advantage of again.

DirecTV of Idaho Pocatello billing - I helped a friend out about 6 or 7 months ago with a bill and I specifically told them not to save my info. That it was a one time deal... Well they went and took 660.00 out of my acct. And that was for my rent and I want it back or I Am prosecuting.

BEWARE!!! Like many others, I found the sign up and installation to be very simple and pleasant. DirecTV sign-up promotional was nice. However, my bill began climbing in big steps after the promotional. What was going to be approximately $87.00 per month, has now climbed to $129.00 per month. The DirecTV customer service representative I spoke with [in the Philippines] tried to justify the underhanded actions by simply telling me that they are, "price increases." Like so many others, once you set up auto-pay [which is required], they boldly begin taking much more than their original given price.

So, my boyfriend and I were moving into a new home this past Friday and we needed internet and TV. So, we were calling places to see who could install the fastest (I am a student and had school work that had to be done by Sun night and programs that needed to be downloaded onto a new computer). Well, DirecTV went through everything and came back telling us everything was good for the AT&T and DirecTV bundle for a decent price, like $97/ month. (Comcast was cheaper but like I said I needed the internet.) They were going to come install everything Sunday between 8-12.

We have had DirecTV for several years. Our bill has more than doubled in the last two years without receiving any additional services. We decided that $150 per month is a crazy amount to pay and not have any premium channels. So yesterday we called to see if there was anything DirecTV could do to lower our bill. The best they could do was come down to $117 per month. We felt that this was still too expensive, so we verified the date we were paid through, which is March 9. We made arrangements to have the service disconnected on March 9. DirecTV has disconnected our service even though we are paid through March 9.

Our experience with DirecTV has been deplorable. We call multiple times a month asking to have premium channels removed. We asked for this initially but they said we needed them and then we could remove them after the free trial. That was April 2016. It's now February 2017. We have been getting charged and cannot get them removed. Also when we moved and had the service installed at our new house, the DirecTV technician took two of our four receivers with him. We are getting charged for all four receivers even though the tech took two with him.

My experience with DirecTV was pleasant for the install but 16 months later it was horrible. I entered into a new one year contract for a set amount of $$ and three months later get a sports fee added onto it with an explanation stating "It was always included in the regular bill but now it's a separate line item. We sent you a letter in the mail." Well then, if that is the case, my bill should be the same, not additional. A contract is a contract and they feel they can add add'l charges at any time and give the customer a lame excuse, "They don't have control over it." When my contract is up I will definitely be leaving and streaming from now on.

About ten months ago I moved into a new home and enrolled in a DIRECTV/AT&T bundled package for cable and wireless. One of the incentives I found especially appealing in this package was unlimited data as part of the wireless plan. On two occasions since enrolling I received noticed from AT&T that I had exceeded my data "limit" and that I would be charged for additional usage. Each time I called I was given a different explanation -- first it was simply an oversight, the second time the agent asserted that I had failed to properly opt-in to the unlimited data option. (Why one would have to "opt-in" to an unlimited data option, I'm not sure.) But at the conclusion of both calls I was told that the issue had been resolved and I would no longer be charged for data overages.

I had DirecTV for 14 years at various locations. Over the years I had purchased 4 DVR receivers off eBay. To have them activated I had to call tech & billing to make sure they were legit, every time I had one activated I would quiz the foreigner as to the outright ownership of the DVR and I was assured I owned it outright. Well, the monthly price increased again, and they cut off some of my local channels. We decided to cut the cord, and called to stop the service, you should have heard them begging and all the offers, not for us though, enough was enough. We then donated all of the receivers to Goodwill, minus the Access Cards.

The first year my husband signed up for the services were great. However once I added the internet I not only have constant interruptions in my service for no apparent reason but my bill has steadily increased. It's never the same. There are constant mistakes and just this month they decided they would increase their prices by almost 10 dollars as if the 150 dollars I pay isn't enough. I went with DirecTV because there was no other carrier in my area but with all the new technology and new services I refuse to pay this much for terrible service.

In February 2017, just signed up for DirecTV. Still had to keep my CenturyLink internet. Talked to many different people at DirecTV and wrote everything down about what they said and their names. At any different call, the information was totally different than the previous one. Was told if I "bundled" my billing, I would receive a discount from DIRECTV, not CenturyLink. After getting transferred to another person, they said they are unaware of any discounts, but to contact CenturyLink.

I was called by DirecTV with a Promo Offer for 3 Movie Channels at no cost to me for 3 months and after that I would be charged $5.99 per month. We've subscribed to DirecTV since 2000 and have never purchased a plan with Movie Channels. We do get some weekends with free Starz every so often but that's it. Well, I agreed to the 3 months free and was told if I canceled just before the 3 month term expired I would not receive or be charged for any additional months. Guess what?? I received my bill 2 weeks after agreeing to the 3 month trial which now included a $15.99 per month charge for the Movie Channels.

Everything was fine until I ordered a movie channel package on the Directv website. I ordered a package they offered which was Starz and Showtime for $13.99 for 3 months. I activated the package and got a email confirmation right away. 3 hours later I still didn't have any movie channels so I called Directv and spoke with customer service and told him my problem. The man was very helpful and had me turn to ch. 525 and then told me I was good to go. I get off the phone and immediately see I have every movie channel except Showtime when I was only supposed to have Starz and Showtime.

I am paying an astronomical fee to Directv and just found out that they did an upgrade and moved some of the channels that I had. I was then told that I will have to continue paying this fee even though they just magically moved some of the channels without notifying me first then said that I could do nothing about it except upgrade to the next package, the ultimate to get it back. So basically they want me to continue paying almost $100 dollars, took some channels away and then say pay more for the next package to get it back. When I asked to cancel the service, they told me that I had to pay $380 to do that. I want to cancel because they took away the channels under the contract that I cannot cancel without paying them more. What is up with that **? Talk about an awful business model... The company taking advantage of you but you have to keep paying the same amount and if you dare cancel the contract then you still have to pay them.

After starting a DirecTV subscription, I connected the receiver to my internet connection - as instructed by the company. Within less than a day DirecTV used up 10-GB worth of my broadband data. This amount exceeded my capped data plan and I was forced to spend an additional $50 in order to continue using the internet. DirecTV promotes its on-demand service as part of the package they offer and which I pay for dearly each month. I never asked them to download anything, yet upon start-up they feel free to use consumer's precious and expensive data which adds tremendous expenses to their service. It is not fair that they can get away with this practice. They should either not charge for any downloaded movies or stop offering the on-demand service so that consumers don't end up paying twice for the same thing.

I received a bill in the mail for 253.00 for DirecTV for my stepdad who had been in assisted living for the past three years. He has also passed away recently. He never had DirecTV. When I called the number they said they would update their records to show the account paid in full but would provide no other details. This is a scam.

I have had my bill raised twice in the last 2 months WITHOUT prior notice. We only watch about 15 stations and frankly fed up with DTV. Always having problems getting the box to work correctly. I used to recommend DTV to our friends and told them what a great services it was, now I feel like I lied to them on behalf of DTV. Terrible way to run a business.

Where to start??? I have been a DirecTV customer for several years now and the only reason I have been with them for so long is the fact that there were no other provider options where I lived. I recently moved and had the serviced switched over. We updated our billing information and checked when doing so to see if there was a bill that needed to be paid so that it didn't get lost in the move. We were assured that we did not owe them any money and that the services would be switched over no problem.

I am so upset. I called to set up service. Which they did. Well they said I'd have to pay a fee of 170. Which was fine. Well while I was on the phone with them I looked at my bank and they took out 320.00 which I did NOT authorized!!! All I wanted back was my 150.00 they overcharged and they kept sending me to different people. After the 7th person and 2 hours later they still did not give me my money back and was going to transfer me again. So I canceled and asked for a refund which took another 20 min.. You guys are just plain horrible.

No FOX NEWS, FOX BUSINESS, CNN. Called two times to no avail. Disgusting customer service. Still having problem. If you pay for a product or service. Then you should get what you pay for. Especially when you call to complain about it.

This company likes to take your money without a notice ahead of time. Then they will mention that the cancellation fees, not telling you your last month is also included. Meanwhile your service is interrupted on a daily way. Cloudy, Rainy days are included with your service. We have been misled to the fullest, by the sales pitch of a salesman. Mentioned that I can see the TV while there is rain or clouds overcast. Truly think that they are full of excuses, or misrepresentation of their product. But still have taken a good chunk of my money, while others don't even pay. This is how we pay for others mishaps. Just how can I collect the days, or hours that our service was interrupted. We live in South Florida and therefore the weather is unpredicted. So I'll never recommend DirecTV to anybody. They truly mislead you.

I have been with DirecTV since 2003 and have never experienced such horrible customer service. I cancelled due to my price going up every month. So they contacted me and gave me a rate and extras I couldn't refuse. 5 days after the rate they gave me I got a call from DirecTV saying they offered me something I'm not eligible for. Are you kidding! So again I said I wanted to cancel and whoever I spoke with said after looking at my account they can give the same offer I was originally offered. So here we are a month later and I did not get the price that was offered to me not once but twice, as once again the offer they gave me was denied. What kind of company offers something and then takes it away. Needless to say I cancelled AGAIN with them and will never go back. Horrible since merging with AT&T.

I attempted to bundle my service through DirecTV using CenturyLink for my internet. They were unable to do so and wanted me to pay over $900 for a line to be dug for internet. I was not about to pay that when other companies would never charge that. I asked Directv how to take care of this situation and was told I would have to use Xfinity for my internet but still pay essentially the full price for the bundled service because they could not apply a discount without a second provider. I needed internet and my only option was to use two separate providers even if it meant paying more. Xfinity was unable to set up the internet due to not being able to run two frequencies (Directv and Xfinity) through one line.

DirecTV's representative lied to me about being able to renew my 24 month contract with a 12 month guaranteed price at a similar rate when the first 12 months was up. They raised my bill over $100 even though I called to try and get the so called "same rate" as before. When I wrote to complain that I had been misled and lied to they did not answer any of my complaints directly and simply claimed they were in the right per my contract. When I canceled they charged me a $220 fee despite my canceling because of their representative's lie. I was told by the rep I canceled with to write in with my complaint and they would give me my money back... of course they did not and again claimed I was the one who broke the contract. I will NEVER do business with this company again EVER. I hope their dishonest and downright criminal way of doing business catches up with them sooner than later.

I was a DirecTV customer for 14 yrs. They disconnected my service 12/23/16 due to paying late. They used to give a grace period. I guess the reconnection fee was more advantageous to them. It took a while for me to come to the decision to let it go. Tired of the promises to make bill smaller, by the time I get off phone bill was increased. I phoned DirecTV to ask about final bill and where to send equipment. Representative told me do nothing until I receive return box from them to mail equipment. I received boxes mailed equipment on 1/27/17. I checked my bank account online on 2/16/17 and DIRECTV WITHDREW $518.00 without my consent. I was not on auto pay. My bank filed complaint on my behalf to recover equipment fee of $270.00. I don't think this is legal.

I have been a DIRECTV customer now for a year and a half. I am incredibly disappointed with the services I have received. I was a Xfinity Comcast customer prior to this, and the difference in technology is incomparable. DIRECTV has to load movies and seems like I am on Windows 98 again... I switched because I thought I was paying too much for Xfinity.

On numerous occasions, online streaming of channels like CNN, ABC, etc. was impossible to get. The last time it happened, the supervisor named David I spoke to did not show any desire to resolve the problem, saying it was a broadcast issue and not Directv's problem. He was arrogant about it and displayed poor customer service. It was a very unpleasant experience dealing with someone who doesn't care whether Directv loses customers or not. This person sorely needs supervision himself and much better training. I would not recommend Directv due to hires like David, a terrible "supervisor".

Came home and attempted to watch TV. Unfortunately my DirecTV is out yet again. Error code 721, which I was told before Charice (spelling unknown) requires a signal to be sent and reboot my system. Then rudely I was told that yet again their system is down. I asked for a credit this time and I was told she would not be documenting this in my acct and no record would be made and nothing will be done. Unacceptable!! I have to pay my bill or no service, so every Wednesday she said the system goes down and won't be up till 5 am or about... Since my satellite service seems to fail, why am I not given a credit for not being able to use a service I'm paying for?

I had DirecTV and AT&T for 2wks and already major problems. They lied about the gift cards. It uses my data against me even though it says unlimited to watch movies. Directv has been down for two days and now I can't watch anything. I wish I would have stayed with Sprint. AT&T and Directv is total scam and horrible service with no credible feedback from staff. Everyone is clueless of what's going on!!

I received a promotional mailer guaranteeing me certain perks for joining DirecTV from Dish. I filled out the correct information and never received the perks. Stayed on the phone with their customer service for 3 hours and spoke to several different people. Finally when speaking to their manager saying I will leave their program because they duped me into buying with perks that they were never going to give me and he says, and I quote "Sorry but frankly we don't need you. We are big enough to deal with you." I feel mistreated and disrespected. Fooled into a service. Can't wait to get rid of them. Sad because their product is great but the company is one of the most corrupt.

TODAY, appx 12:00pm, I gave the CS person on the line permission for my daughter, Elaine **, to act as my authorized representative. I am 95 years old and Elaine talked the DirecTV rep, attempting to program my remote. That could not be done via phone so we made an appointment for a service call. We then decided, rather than pay $49 to solve THEIR problem, I will operate my television manually.

When I signed up, the rep promised me $300 reward. When I called back to redeem my reward, they told me they could only gave me $100 because that's what it's noted on my account. I also had to pay $99.00 for my wireless box. So now, I received nothing to switch! The only reason I switched to DirecTV from Dish is because I was promised $300.00 reward. I told them to play back the recording but they said they do not have access to it, which next time I will record it myself. They ended up giving me credit on my account only for $100. I felt cheated!!!

WE were told we could add a box and upgrade our equipment without extending our contract. I asked numerous times and said I do not want my contract extended. I was assured on the phone and also by the installer who actually only added a box but did not upgrade our other equipment because he said it already was that it was not being extended. Today I called in about lowering my bill because it is now over $156 and I am such a valued customer that they cannot add any credits.

Let me start by saying I have been with DirecTV since 2006. About a week ago my friend shared with me calling his cable company and lowering his bill. I decided to do the same and got a great offer from DirecTV. I've been told I MUST upgrade my receivers in order to take advantage of this offer. I scheduled an appointment and took a day off from work. My appointment was scheduled from 8am till 12pm. It's a 4-hour window. I waited till 12pm. No one showed up nor I received a courtesy phone call. I called customer service and asked if anyone showing up. I've been told someone will call me within an hour. In an hour I called again and I've been told the same thing.

We switched to DTV recently in order to capitalize on AT&T's unlimited data offering. Big mistake. When we signed up in late December, we were told that we would get a $200 Visa gift card as part of an online promotion, and that installation would be $19.95. We have since been told that the offer was a $100 Visa gift card, despite the fact that DTV's sales rep confirmed, on a recorded line, that it was $200. We have since spent $135 on installation, and the job isn't done yet. The installers (who, BTW, are independent of DTV and as to which DTV will accept no responsibility, by their own admission) left the job incomplete and represented that they'd be back to finish up. What they didn't tell me is that SOMEONE would be back, when I schedule the service, at an additional cost of $100.

I am writing to you this morning to make you aware of the situation your company has put my family in for the past month. When we initially signed on with DirecTV in September of 2015 we were guaranteed one free move with our contract. When it came time to moving this January the moving team said this was a promotion that they have discontinued, so ideally for DirecTV you can change the contract at any time, though if I choose to discontinue my service you will try to charge a cancellation fee. That is WRONG. Anyway, we were able to get our moved covered though the gentleman said we would need to upgrade to a new receiver box. I was uncomfortable with this though he assured me time and time again that there would be NO additional charge for this.

I was on a phone call with AT&T, when an associate asked if she could explain their DirecTV program to me. I listened and she more or less sold me in on installing DirecTV. She told me that she would have to get her manager (Adrian) on the phone so that he could verify, exactly what package I was willing to go with. While talking to Adrian, I explained to him that I had eight TV's that I was needing service on. He stated that it would not be a problem. I also stated that I currently use AT&T's U-verse and that I thought that I had a contract with them. He stated that there would be no cancellation fee, since both companies are tied together. I also told him that with U-verse, I was receiving ESPN, ESPN2, Fox Sports 1 and Fox Sports Southwest. He told me that since he was a manager, he could include these channels with my Select Package at NO Charge.

Actually, there are too many to remember them all but here goes: As soon as I received DirecTV, my 2 week old tv displayed an incompatibility with the DirecTV signal. I had to return that tv and buy a replacement set that costs an extra $108. The 2 week old tv had worked great on the previous supplier. We signed up for 100MBPS internet, but received 24MBPS, and no price adjustment was given. They "slammed" us with 2 paid channels that we never signed up for, nor do we want them in our house. After complaining for weeks, they finally took them off, but have yet to credit us with the refund. Two weeks ago a rep told me it would be 24 hours before the credit would show up. It hasn't yet.

I have been a customer since 2014. I have never had such bad customer service with no one able to help me. I have been on phone 2 times today totalling an hour. No one seems to be qualified to help you and forget it if you need to talk to a supervisor. I will never recommend DirecTV to anyone. I will be changing services asap. My recommendation to anyone who is interested in switching would be to go with anyone else that is available even if it costs more because in the long run they raise your monthly premium every time you turn around. I would not even give this one star but it would not let me continue without selecting one.

I scheduled to install a third box for my business. The technician came out and said he couldn't work because there were customers in the house and he asked me to call in to reschedule. The second tech came out a week later and said that he couldn't find the box and he couldn't work on it because customers were presented. Ok, I called in to schedule for a 3rd time and I told the person who made the scheduling that the tech has to come out before 9:30 AM before I open the door so there will be no customers to interfere his work.

When initially approached to sign up for DirecTV we were told of their Special deal for signing up and all of the promotions included. So I was very hesitant to bite but the pricing was good for all of the channels we required. They said the pricing would be around $68.00 a month plus taxes and the deal was good for one year and after one year all I would have to do is call in and I would be able to continue for the same promotional price. So I called in after a year and now it is said those promotional deals are no longer available and my bill doubled. It is a two year contract and they got me along with many others that bought into their lies, DO NOT GO WITH DIRECTV. They will RIP YOU OFF!!!

The representative suggested getting HD. I was interested but was NEVER advised that I could not cancel and that this renewed my contract. They are liars and cheats. Now my bill is $120 per month. I am warning everyone. Buyer beware. Do not use DirecTV EVER!!

Terrible customer service and even worse contract policies. Directv sucks. Even the cable company doesn't charge if a customer moves to an area where they can't get cable. It doesn't matter to DirecTV, they screw you at every opportunity. Well I'll pay my cancellation fee and shout it from the mountain tops YOU GUYS SUCK!!

I have been a loyal customer for years and had my membership agreement fulfilled with no further obligations so I decided to have it turned off. I often received 3rd party calls from DIRECTV informing me that I would be getting "FREE" Showtime or HBO, only to end up calling and wasting many hours of MY TIME to ask why I am being CHARGED for a premium channel that I did NOT ASK for. I was so tired of having this happen so often I decided to just have my service terminated because the contract had ended and I would be moving soon.

After 6 months of suspended service DirecTV has the right to reinstate their services. After 6 months they charge you. Even if you forget they will start billing. If you bundle Directv and phone companies you will be charged and directv will not refund charges, even if you do not use directv. Fortunately I only paid out over $300 for services I never used. I am dissatisfied with directv.

They sold us a 2 year contract. One year just ended and our rates doubled. When I contacted them they said the sale amount is only for one year not 2. So if you cancel they charge you hundreds of $$ in the back sales fees they didn't charge the first year. In other words, it's a 2 year contract but they get to make up your discount the 2nd year! NOBODY TELLS YOU THAT IN THE BEGINNING! THEY LEAD YOU TO BELIEVE YOU HAVE THAT RATE FOR 2 YEARS! HUGE LIES. HUGE RIPOFF.

I signed up for DirecTV in December of 2015. I am unable to have internet at my home as ATT/DirecTV's line stops one house away and there are NO plans for expansion. At the beginning of 2016 I received a 3-month premium channel preview. Since that time my bill is wrong each month. My bill should be $66.00 per month and it is $170.00. I call and ask for the channels to be removed. I ask for a credit of the erroneous charges. Just last week a representative finally removed the channels but refused to credit the amount. I called back today as my service has been interrupted for not paying the amount over billed and the representative said she cannot credit the amount and that her records indicate that I have never requested the channels to be removed. Well. Enough is enough. I told her to send the boxes to pickup the equipment and that I would NOT pay the amount. This has been going on for 14 months!!! What a headache!!!

DirecTV is by far the worse TV and internet service providers I have used and I have used a few. Their customer service is simply a joke. Just to get one billing mistake they made corrected, I called three times. It is not done yet which is what prompted me to do what I usually do not do - write a review. Also think twice about their offer of cash back or visa card. In my case, I was promised $300 and never got it after repeated attempts.

Check your Directv accts. Directv/ATT just placed a one year contract and was never notified. When I asked them to reproduce it they could not and also my premium was increased. So how can you have a contract and premium increased from $91 to $97. I tried to cancel and was told I have a cancellation fee. I requested them to waive it and they don't want to. I am going to report them to consumer.gov.

I loved using AT&T U-verse. Never had an issue. Never had an issue with my internet either. When they made the switch to DirecTV I was told great things about how I would love DirecTV. I should have paid attention to what I was signing more than what the rep was selling. I wasn't informed this would be a different type of contract. And the promo will run out a year into a two year contract - and if you want to cancel you will be charged 20 dollars a month for every month you didn't stay in your contract.

On FEB 2017 I had an agreement with DirecTV on a promo for twelve months to have them take out a fee, with no charge to installment of services. I already had their service prior (2-7-17). It was just to reinstall the receiver (2) at no charge. Directv ask for a cc which I gave to them only to be charge for the monthly service which myself/Directv agree to.

In the middle of my 2 year contract I was charged $50 more per month because some discounts that I wasn't aware of expired. I called and was put through about 4 different people and when I got to the last person he just apologized but did nothing to help. I was on the phone for about an hour with no resolution. Every other company that I dealt with actually tried to help its customers. I definitely will not be going back to DirecTV again.

I bought a house and brought CenturyLink with me but I seen that they were now with DIRECTV so we decided to pick up some cable as well as internet and phone. The DIRECTV guy came out to install our new cable and he is telling me all these great features and cool things but also tells me that I will receive a few premium channels free, for three months. So I asked him if the channels will automatically stop so I won't be charged for them when the 3 months are up, he said and I quote "Yes, so you can sit back and relax!" So some time passes and the cable sucks, a little bit of wind and we lost signal and the "on demand" never worked!! I couldn't finish a movie or show, because it would say something along the lines of, "We're having some technical issues. Try again later."

We moved from Chicago to the woods in Michigan in 2008. Cable was not available nor was internet. DirecTV was offering a nice start up package so we took a chance on them. I have never had such good service nor customer service in my lifetime as a consumer of media. I have absolutely no complaints about them at all. When I asked about internet service they said we'd have to call Hughesnet as an adjunct. When I read the reviews about Hughesnet, they were horrendous and when I asked around, people told me some horror stories.

My bill keeps going up but services remain the same. Been with DirecTV for 6 yrs but I don't know how much longer I want to stay with directv. I talk with directv but no one cares. I will be looking for another company soon. They suck.

1st yr pretty cheap and not bad service. However if rains or god forbid storm it's over. No more pic hold. On 2nd yr is nickel and dime you to death. It's never same each month even though nothing's changed after tons of having shows was watching or recording get cut off. No one knows why. Techs over tried charge because THEIR service didn't work. Constant losing connection when drizzled. I cancelled 4 months after 2 yr contract. They billed me for early cancellation fee 100 dollars and for a movie already paid for. I argued my point in no uncertain terms can't charge early fee for cancelling 4 mos after contract. Said well they could reinstate service waive fee AND give me 200 dollar visa card. WTH. I said "No you're a scam. Send me bill where shows I owe zero because I will never pay. Can bill me all want. I will take to court. Will definitely give scathing review which was anyway."

I had Directv for 4 years and I moved December 30, 2016 and it has been one disaster after another with Directv. On day of the move, the technician walked in to my apartment (which previous tenant had DirecTV) and said it won't work and left. Had to wait a week with no tv until the next appointment for a "supervisor" to come out and install. That tech installed everything just fine, he didn't know why other tech couldn't do it. He informed me I had to have wireless receiver if I didn't want a cord throughout my apartment. I had to pay a huge installation fee for that and my monthly service amount would increase.

Garbage hardware and abysmal customer support. I have been using DirecTV for a few months and overall was fairly happy with it. Recently I began to have some issues with On Demand Programming. Diagnostics said there was an issue with the internet signal. Odd as the receiver was hardwired and I have a 200 Mbps downstream connection, so I assumed it was the CAT-5 (internet cable).

We have been customers of DirecTV for several years. On the plus side, DirecTV is quick to offer assistance when you finally reach a customer service representative. On the negative side, that person is not located in the United States and English is definitely not their first language, making it difficult to understand them a lot of the time. On the negative side the following issues are frequent: frequent loss of satellite connection; charges for HD for every tv that is to receive HD (why? it doesn't cost them any more for two or three than it does for one); increasingly shows programs that promote sexual immorality, drugs, vulgar language, and violence, and a majority of the programs in our package are commercial sales channels and/or other languages.

I have been a customer for over 15 years. A year ago, our DVR started skipping portions of recorded programs. So I called and told them about the problem and also asked about the newer receiver they were advertising. They offered to send me the current model and according to DIRECTV, I was transferred to the "verification" department to confirm my "upgrade" agreement with a new 2-year contract (remember this is to replace a bad receiver, and as I found out later, I would have gotten the new model in either case of a warranty repair or upgrade since they no longer offered the old one).

I am appalled at the customer service and the way they do business. When my contract is over I will not be renewing. I was given 3 movie channels with my package, I did not ask for these. Was told I must call to cancel after three months or be charged. I called to cancel. Apparently it was three days before the actual three months. I was told I would be charged for early cancellation. Really, I didn't order this!!! I called back in three days. It took almost 30 minutes to cancel. When I asked about my gift card that was promised I was told I had to go online to request.

On February 9, 2017 I received a form letter signed by "Your DIRECTV Service Team" presenting 3 good reasons to come back, ie: The Price, The Programming and The Perks. The Perks included a $200 DIRECTV Visa Reward Card (Offer Code WBK11). I asked about the redemption process. The agent informed me that, after the TV service was installed, I should go to their website, www.directv.com/redeem and request the mailing of the $200 Visa Reward Card. That same afternoon I called DIRECTV, accepted their offer and scheduled installation of the $19.99 SELECT Package for today, Monday, February 13, 2017's time window 8:00 - 11:00 AM. The technician's/ arrival at 1:30 PM forced me to cancel and re-schedule several engagements. The technician, Joe **, apologized and explained reason for his late arrival. He completed the installation at 2:30 PM.

Renewing service - Was notified AFTER my contract was expired, after my rates were raised very much. Called to set up new contract, and was told they would credit me for the current month. One month later I get a bill without any credits, wanting over $100 in "back charges". I was lied to. And when I called "customer service" I got, "Sorry, the other person didn't give you the right info..." After being with them for several years, this is how I'm treated? Lying, dishonest and deceitful describes DirecTV!

DirecTV whomever are nothing but a F scam bugs - on 2-5 2017 spoke with someone by the name of David and I have his ID number and he promised me to give me a price of 113/month for one year, and said he is going to send me an email confirmation and never happened. You lying scam bug - this company should be shut down for malpractices - DirecTV - all your customer services are scam bugs and deceiving - I will file a complaint and do anything to smear your ** reputation.

The contract with this company is not really a contract. They can change the contract at any time and not even have to inform you. You will however be locked in to the 2 yr agreement. So let's say they drop a channel you watch or they change the cost or their equipment fails. It is not your equipment. They own all these components even if you paid for them!!!! Then you will be charged for cost to replace. The 2 yr agreement will then be started again from that repair/replace date.

I received a call from the President's Office of DirecTV and they have agreed to zero out my account that I closed so that I owe nothing. I was very grateful for the assistance of David ** of DirecTV for contacting me both my e-mail and phone and he is sending me a revised billing statement to show my account has been zeroed out.

Worst experience ever, I am writing this as I have been waiting hour and thirty minutes. I have called 3 times in 2 weeks for my credit on my CC and still nothing. Rep this morning said that there is nothing in the system showing that I called 2 weeks ago and spoke to someone for 38 minutes to get this credit going. So I have been waiting on a supervisor for over an hour. Horrible customer service dept. and company.

We will never use DirecTV again. They changed the package we use by removing one of the channels and putting in another package without notice. This is unethical business practice and becoming the norm in greedy business throughout the US. I am sickened that this crooks can just do something like that without giving any notice to us, as we are still paying for the package that we were using and then they change it by taking the LMNHD out of the package. Sick of these businesses cheating customers! Hopefully in the not too distant future Karma will come to take a chunk out of your greedy big pockets! YOU RUN A SCAM!

I would like to first start out with the fact that I do not complain easily and I absolutely do not make a complaint viewable to the public however in this nature I feel like it is in my civil duty as a human being to warn people of this company. Me and my husband had DirecTV years ago and we loved them. We stuck with them for years until we moved to another apartment and sadly we were unable to get directv coverage where we located to. We went a while without cable and to be honest we missed directv. With our change in location they were contracted to Dish Network so we eventually gave in and signed up with them. They were good but not directv good.

More than 3 hours and 3 people later and quoted 3 different prices. This call was just as painful as the 3 calls and wrong quotes a year ago to get installed. So a year ago I just wanted to transfer my flawless Uverse service I have had for so many years but was told they dont service my new area for TV services but they do for internet and security??? Anyway they (ATT) swore the service would be the same because it was now all under ATT and they would find me the same package pricing and so on. OK I fell for it so they connected me with DirecTV CS and even told them what I was looking for.

I have had Directv since it started. I love the channels and equipment. Every year I get a little more tired of the hassle of calling in to re-negotiate with them on pricing, and that's after you notice that your bill has gone up $40-$50 and you have to pay it. Well, this time they have stooped to an all time low. Called in 3 nights ago and went round and round for an hour trying to come to an agreement. Bill was $140 something and they were going to give me all new equipment waive the wireless $99 and my bill was going to be $97 for the first year and $124 for the second year, and had to sign to a contract for the 2 years. I said I wanted the same price for the 2 years at $97, and they said no and I said that we were probably going to do something else and they said ok and hung up.

Had directv years ago back in NY. Service started going downhill so went to Verizon. Moved to Linden, NJ. Have only Xfinity which has horrible service so called DirectV and decided to wait out for Verizon. Spoke to a rep who promised me the moon and back. Being that I was a customer before back in NY. I was told I would get all these discounts. Never mentioning 24 months of being locked in.

I called and made an agreement for my service for $50.00 a month. I am on a fixed income and cannot afford a large bill. Every couple of months it keeps going up about $ 5.00 to $8.00. I am at the point of disconnecting my service. I was going to move it to another house because I really like Direct but not now. The person I spoke to in the Loyalty Program was very rude. I guess I will be looking for something else in the near future.

Sign up for the bundle pkg. Set the appointment for Feb. 2 2017. The company set up the boxes and said they will send the internet and phone. AT&T never showed up so DirecTV said to call them (AT&T) so I called them and said they can't set up internet in my area. So I called my old company, they help me but could not get better price so I paid more. Called DirecTV and said there is nothing they can do. So now I'm paying a lot more so I told them you have to make me whole. I want my contract cancelled because they broke it by not honoring it. My feeling is the rep. was not trained properly or just lied. Anyway I feel they took advantage of me. I hope to cancel my account without a charge. Buyer BEWARE.

DirecTV new charges. I have an increased charge on my bill this month. It is called "Regional Sports Fee". What the heck is this?? I don't even know. To get rid of it I must downgrade my package, which is: "Choice Xtra Classic." This is no cheesy package as the cost is quite high. To get rid of a "Regional Sports Fee" I have to downgrade? This is stupid. If I was not trapped in a contract with this "Fly by night" company I would cancel all dealings with them as they flat suck.

Holy crap! I just called to ask about basic cable and every time the answering system itself hung up on me. Called before they're open: "I'm sorry you have called after business hours." *doot* (hangup). Call #2 "thank you for calling about new DirecTV service. Press 1 to order new service. Press 2 for all other questions." *Presses 2* "I'm sorry you have called our new customer service line, if you decide you need service in the future please call back." *doot* (hangup). Call three: *listens to options twice without pressing* "Sorry I didn't understand you." *doot* (hangup).

Customer service sucks. You can't talk anybody in the US. You get somebody who has poor command of English. They keep repeating back your question. If I wanted to speak to somebody in the Philippines I would call there. And they won't switch you to anybody in the US. I am looking for another company to provide me TV service. You get all these infomercials. Who cares about frying pans.

I do not know what you mean by "responsibly." I do know that I am vehemently dissatisfied with DIRECTV and it service. By service I mean the deal we contracted for--they broadcast the channels that we have agreed upon for a certain amount of money. For some time I have exercised patience when DIRECTV experienced problems derived from inclement weather. But now I experience quite specific deficiencies in my signal, poor weather or not. I can't get a football game, or a movie on Cinemax, but QVC is still on and in HD. This may be DIRECTV's priority, but it is not mine. It galls me to no end that this dribble is on in full glory, while I can't access the channels that are my only interest.

I have been a DirecTV customer for over 20 years with the premier package for at least 20 years. I can no longer program my DVR from the online guide. I can get star ratings from the guide channel for movies on only one receiver even though I pay for 2 others. For the $200+ per month this really stinks. Loyalty means nothing to this company. Will switch to Dish ASAP.

On Jan 24 at approx 10 am PST, we had DirecTV re-establish service at our new house. My wife, who was at home at the time expressed interest in obtaining "wireless" service to TV(s) that would be difficult to set signal up to within our house. The technician called the service center to inquire about setting up that service, the employee at the service center advised the tech that there would be a $100 fee to add the service but that they would waive such fee. The call center employee also advised that there would be a $7/month fee for equipment.

I canceled Time Warner for DirecTV because I ran into a DirecTV representative who gave me a better price. I signed a contract for 24 months. Today I received a 42 dollar increase in my bill. I called CS & was told, "The contract is for 2 years but the special price was for one year." Nowhere on the contract is that mentioned! How fair is that!? STAY AWAY FROM DIRECTV! I will drop DirecTV and find something better MOST DEF! Oh & not to mention, in the beginning, when I first signed up, I had so many issues as well. The issues were fixed but I had to call every month. That never happened when I had Time Warner. I HATE DirecTV!

Yes I received numerous emails from AT&T about wanting me to get DirecTV and I would get a Visa rewards card. I finally decided to get DirecTV around Thanksgiving. So I called DirecTV and the guy said that I was getting the $300 rebate because I was such a good wireless customer for AT&T. He also locked in my bill for 2 years instead of the usual 1 year then he also gave me NFL Sunday ticket for two years instead of only one. I was told that the card would arrive in the mail without me having to do anything.

I signed up with DIRECTV for two years. The customer service rep told me that my price will stay the same for two years, however, after the first year they increased my price to $40.00 more than I was paying. I called four times to customer service but not to avail. They (customers rep.) give me a different version of why they increased my price. However, they never honor my price to stay the same for two years. I am very disappointing and mad about this service. I can not wait for my contract to be over so I can switch to another provider that do not lie when they offer services.

On January 27, 2017, DirecTV made a change in their programming without notifying their customers who have the Choice Package. If those customers have "any" change to their programming LMN will be removed from their package permanently and can only be obtained by purchasing the next higher package for $9.00 more. My wife and I have had DirecTV since 1996. We have enjoyed DirecTV for a very long time and from time to time they offer movie channels for free to watch for three months.

AT&T/ DIRECTV continues to engage in deceptive fees and charges -- My complaint against DirecTV is for charging deceptive fees and charges, such as a cancellation fee that is not clearly disclosed. As well as billing errors and improper credits to our account, which we have spent hours with customer service trying to resolve with no success. Their customer service is absolutely abominable! They give you the run around and then often times hang-up on you. The current proposed merger between AT&T and Time Warner should be blocked by the federal government. The company has been sued recently by state and federal agencies for good reason -- Deceptive and Misleading practices with regards to fees and charges. We have filed complaints with the FTC and the BBB as well.

Tech came to my house on February 3, stating he was called at the last minute to come out and do a job that was miles away from home and that a tech came prior to him saying he couldn't because trees. So, he said same thing. Tech stated I had to cut all my trees down to get a signal. This was Superbowl weekend. He was angry because someone else ditch him the job late Friday. DirecTV satellite on place on house but he refused to install. I called second opinion after not receiving any service. I missed the Superbowl and without TV.

Signed up for 2 yrs in Costco. Billed $10 more/mo. than contract for months 1-12. Month 13 was $15 more than the contracted amount. Costco washes hands after first 12 months - referred to DirecTV Corporate. Was told I had to drop channels to get rate on the signed contract! What good is a signed contract if the provider doesn't have to honor it? After hours on the phone, DirecTV finally agreed to lower the amount for months 13-24 and guaranteed it would not increase again for the term of the contract. We appreciated that they would make it right!

Getting a replacement receiver that was defective. Was given wrong information, sent the wrong replacement receiver, was transferred four times and disconnected once. And rude operators that don't seem to care because you can't complain about.

After moving to south central Kentucky I had Directv installed. I chose them because I was TOLD I would get the Sunday NFL Ticket Package for 1 year FREE of charge & I would get a $150.00 VISA card. Sounds great right. I can NOT get the Sunday NFL Ticket Package in my area nor did I ever receive info on how to obtain my VISA card. Directv tech support in NY told that it was NOT available in my area. BEWARE & stay away from Directv is my advice to anyone!

I'm one of the subscribers that didn't get to see the last 2 1/2 minutes of the Super Bowl regulation time or the overtime. There was sound but intermittent flashes of the picture. I got so mad I turned off the TV. I'm reading that DIRECTV put up a turn to this channel message after the game was over. So you raise my bill every year for this kind of service? Some that called said they blamed it on network error as a way of passing the buck and not owning up.

I've had DirecTV for about 5 years. I subscribe to a medium-range package in order to receive basic sports channels and I pay extra to get the NFL and MLB packages. The NFL package is the only reason I switched from cable to satellite. Last night's Super Bowl was yet another BIG GAME that I've missed because DirecTV lost signal. I accept occasional outages as one of the drawbacks of having satellite especially during winter months but we had clear skies and no explanation offered from DTV. I've missed 2 super bowls and 2 Stanley Cup finals not to mention the other shows due to "outages". How do you apologize enough to a houseful of guests for missing those games? For the amount of money they want it's becoming not worth it.

Constant loss of satellite TV. Just lost connection for the station telecasting the Super Bowl. Can never get a representative who speaks English. They never know what to do. For what they charge per month, this is absolutely unacceptable. They always ask, is there bad weather in my area, when I tell them no, the response is there is probably bad weather somewhere in the United States. No kidding!! This company is a joke. Don't consider them if looking for a provider. You will be sorry. You will spend untold time on the phone with them. Sorry I left Comcast.

Picture and quality are horrible. Watching the Super Bowl and the picture during the last 5 minutes of the 4th quarter has been strobing in and out. Always have issues. Too expensive for the quality without internet. I will be paying to have telephone pole moved and cable run to my house. I was quoted 3000.00 dollars by Cable co. It'll be worth it for the quality and definitely less hassle.