DIRECTV Reviews

The sales person knew the product line. The installation tech was awesome. He had everything working in no time flat in over 90 degree heat.

Tech came out and said trees were in the way for signal, but up the time of getting Direct, I had Dish and was getting good reception. He left and came back three days later after I called him and his supervisor several times and only took pictures. The next day I called DirecTV and I'm set up for Installation on 7-2-2016. Thank you DirecTV.

Great customer service from knowledgeable and friendly staff! Went above and beyond what I was expecting.

My installation for DirecTV was scheduled a week in advance for June 27th between 8:00 am-12 noon (I have confirmation email and confirmation voicemail to prove it). Nobody showed up in my house or called me, and when I called 4 times during the day they kept saying to wait because they were on their way. I missed a day of work waiting for nothing.

This was a painless experience for me. Would recommend highly.

Sales rep was helpful & friendly & resolved my issue the first time I called.

Hey. I like the service so far, and I look forward to a good relationship with your company.

I talked to the Philippines, India, Texas, and Florida representative. Very frustrating. But I must say the representatives from Florida Surae and Shay were the friendliest and willing to accommodate our needs to provide us with thought we were needing.

The installer was very good. Explained everything to us on how to use this system and explained all questions.

Best service I have had with a company. Explained everything, made sure to get a time set up for installation that worked for us. Did not try and sell us something we did not want or need. Very friendly.

I had a very good experience with my order.

Ordered then canceled order for DirecTV - When I got home and read the small print I realized that I cannot commit to a two year contract. My husband has health issues and I don't know what will happen in the next two years. My order and cancelling my order were both easily accomplished. If I was sure we will be here for two more years, I would have had it installed.

Good services.

The original installer Jason that came out Tues was very unprofessional. After calling to complain, DirecTV gave me a credit for all the inconvenience. They had to reschedule for Thurs morning and I asked for a Senior tech, Sam. The senior tech installed with no issues whatsoever! Very professional and was very understanding. I would definitely give him 10 stars and as for DirecTV also a 10. Thank you.

DirecTV service is very clear as to the cables and connections needed for an installation via documents available on the Internet. U-verse was not so clear. I have had at least 4 visits from U-verse techs to install their TV service with no success because of different issues identified each time. All of the U-verse techs (except one) were superb and the last one outstanding. If the satellite connection works, DIRECTV will be the perfect solution for our TV needs.

DirecTV has a lot of great channels and it's very affordable. I would refer some friends likely.

The tech took the time to explain how DIRECTV worked and also let me know when service could be interrupted. He also agreed with me that a mild shower should not cause interruption of service. If DIRECTV proves inadequate then there are other options available to me.

I highly recommend against attempting to purchase or buy DirectTv. This is the 3rd time I have tried to have it installed and their contracted installers fail every time!! The first 2 times they didn't have enough cable boxes. The 3rd time they didn't even show up or call to inform me after confirming twice. I then wasted 1 hour of time on the phone with their customer service without a resolution. I can't recommend against trying to buy DirectTv. Don't waste your time or money!

Received very understandable and thorough explanation of services offered. Enjoyed the rep, very personable and fun to talk with. Shanna was a joy to do business with.

My first appointment for DirecTV service was cancelled by you, due to some type of family emergency with the technician/salesperson. My rescheduled appointment was cancelled after the technician arrived due to miscommunication about wanting wireless TV. I called to reschedule and inquire about the $100 fee, and the rep was very accommodating.

Installing technician Nate arrived at appointment on time. After checking possible locations of dish for best reception of signal, installation was completed in professional manner. After getting dish mounted in best location, Genie receivers were set up in three rooms connecting two tvs and an HD projector. Pictures on all three are great! After install completed Nate helped us understand features of system and how to use remote controls to watch and record programs. Very satisfied with install, equipment and picture quality.

DirecTV installation - Everything went smoothly.

I would definitely recommend DirecTV to others. They have great customer service and great plans that can help you save. I've been satisfied with the service I have received with every DirecTV employee that I have been in contact with. Service has been great so far as well.

Polite and very understanding, good attitude and professional. Keep up the good work.

Very pleased with the package deal I received. For the price and deal that I am getting with DirecTV it was worth changing my current provider that I have had for nearly 30 years. I am willing to try you guys for the 2 years and price you quoted me on that will be locked for that time.

The lady on the phone was very nice. The server man was very disrespectful and unclean.

My experience was good.

Good customer service.

The technician that came out was very helpful.

I called 1-800-Directv (347.3289). A man answered, said his name was John, and when I told him that channel 12 KVOS and 366 JLTV were flashing in such a manner that I could not view my shows due to the flashing channels caused seizures for me. The man went off on we need to pay him $100.00 for a service plan. We have a service contract with Directv, he said we did not and would not let his sales pitch go. It became very abusive almost like a debt collector. I must say I lost it... As a CSR myself I know customer service and he failed every lesson I ever learned.

Willing to work with you.

Overall great experience. From start to finish, effortless and quick.

Very good customer experience. Enjoyed the agents on DirecTV.

Very good experience dealing with the agent.

Switching over to DirecTV from AT&T U-Verse with the promotions that DirecTV were offering would have been excellent for my budget. However I was unable to go through with the installation because apartment restriction and no line of connection. I will attempt to go DirecTV again the next time I move.

I was quoted incorrectly when I originally scheduled my new service. The call was to clarify why the price I received was not what I was quoted.

Installer was very good. He arrived early and started working right away. Very nice guy and did a very good job and cleaned up afterwards.

In my opinion the man who came and installed the DirecTV here at my house was very professional very acceptable and if I ever had to get it installed at another house for whatever reason I would like this man that did it here at my house here to be the one to do it.

Shelby was able to get my install rescheduled and moving ahead with the line of site issues we were having at our new home regarding the HD dish. We kept the SD Dish, installed a SD receiver. I understand that new customers cannot get SD, but in some cases that is the ONLY solution for folks!

Visa reward card was not issued by sales rep. Problem was solved by CS supervisor. Stopped cancellation.

If DirecTV calls and offers you a package for being such a "Loyal customer," don't fall for it. They supposedly "gave" me the Starz package for being such a " Loyal & Good Paying Customer." When I looked at my bill, I was being charged $29.95 a month for it. These kind of practices should be illegal.

The person I spoke to was very friendly and helped me with everything. Answered all the questions I had.

Very satisfied with DIRECTV.

Installer did great job.

Natasha was very helpful in explaining everything that would happen. Greg was very helpful with the size pole I would need.

Very pleased with the service I received. Was a very easy switch. Answered all my questions and solved them quick.

HELP ME!!! I've been on hold for over 45 minutes now and all I want to do is cancel my DirecTV. I've been a loyal customer, moved to a new address, was re-assured that I can take my DVR with me, got the new installation at new home and cannot apparently take my new DVR with me. They did NOTHING to help me transfer my DVR content over and have been double charging me for 2 months now.

Very satisfied with gentleman who installed my DirecTV – he was very knowledgeable and also with representative I spoke with on phone. Will recommend to friends. Thank you!

Very nice young man. Good at explaining everything to me. Very pleasant and professional.

Very helpful and polite.

I had a great experience. Everyone I spoke to was polite and knowledgeable. I have zero complaints from start to finish.

I just moved into a new home. We called for DirecTV to install their product. The installer said the best place to put up the dish would be on the roof. Everything looked ok until a few days later. To my concern the gutter on my roof was slightly bent from the installer's ladder. With the expansions and contraction of the gutter a giant bend occurred. Called to place a claim they sent a supervisor out to check things out. He called me a liar and refused to pay claim. They said they asked the installer and he said he never touched the gutters. I asked them, Have they ever of had children. They always tell the truth. I am now out $800.00 in repairs. BEWARE OF DIRECTV INSTALLERS. AT&T really don't care about customer relations.

My experience with DirecTV has been stellar so far. Signing up and installation have been a breeze.

Installation - Was professional and knowledgeable on how to use the system.

So far good experience. Our service will be installed July 5th. Will know more then.

I am going to recommend DirecTV to my friends and family members because they surely beat my local cable TV provider. The packages are fairly priced and I can watch quality television without sacrificing my first born child. My local cable company was putting the squeeze on my wallet without providing quality channels.

Great customer service. He was great.

Strength in customer service and informative.

Directv is not what it used to be. Good deals and sound service as AT&T took charge. It fixed the poor image.

I wanted the new equipment and a different package. I was taken care of with respect, kindness and with quickly. Thank you.

The saleslady was great and just happy to get away from Dish!! Prices were great too!!

Talk way too fast to understands. I don't even know how much my monthly bill is or how much it will change after the first 3 months. Is this the way everyone is treated to sign a 2 year contract and not even tell me what I am paying?

Installation - Aaron was great.

I live in central Florida. If we have a storm, my TV goes out. Today, the TV's are working, but it's stuck on one channel. Can't get service for two days. The technician that set me up was great, but I haven't been happy since. When my contract is up. I'll be switching back to Brighthouse. They have great service.

Initial setup - Amazing customer service.

When I called Directv she great. She answered my question and helped me.

The DirecTV equipment caused roofing damage which in turn caused water to leak through into my ceiling. When I called DirecTV to inform them of this, they said they could do nothing. I do NOT recommend DirecTV, be wary of their equipment. They wouldn't even do the courtesy of removing the equipment so that I may repair the damage myself. I am taking this to the Better Business Bureau.

My 1 yr contract is up less than 2 months away. I had good service until part of the contract wasn't honored. First, when I signed up I finally got my first bill 2 months after with a huge bill. Second, I checked my monthly bill yesterday with a rep and find out my bill sky rocketed >$30. In order to keep my bill low I have to remove my HBO and Starz channels. Those channels were free in the contract for 1 year! I argued with the rep trying to explain my bill shouldn't increase until after my contract expires. Third, they like to bill you 1 month in advance and expect you to pay for it! They have a great ponzi scheme to lock customers in: produce a 2 month bill you get in the mail when you sign up including a 1 month advance bill on top of it, on purposefully cancel your free premium before contract expires, and they charge you 1 month in advance. Customers beware!

I was very, very upset at my first call with the company but after I was transferred to another customer support rep I was in a much better mood and I replaced my order.

I had a great experience picking plans for our family. The sales team was amazing and fun! I look forward to enjoying our service.

Employees that helped me sign up and resolve the visa card problem - were both very knowledgeable and friendly - based upon the interaction with both of these employees would recommend DirecTV online and telephone service to other people want to sign up.

Service rep easy to work with.

I would like to commend this representative for being so thorough and clear in his responses and being very friendly.

Getting Direct TV and having it on my Century Link Billing. Was very satisfied with the help I received in answering my questions.

I called to cancel HBO, Showtime, etc. 3 days before 90 days and was told to call back on the 2nd to cancel. I did, but they still billed for it. Service is HORRIBLE!! Goes out when neighbor farts! I'm on the floor constantly resetting boxes. 6 days of raining, NO service! Lots of channels, most are pay channels or infomercials. Sound goes in and out. Customer circus will lie about everything. I never signed anything other than the equipment was installed (INSTALLER SUCKED, leaving a mess of empty boxes, cable pieces, wires, plastic wrap all over the yard). Now, they say I signed a year's contract, but can't produce one. Don't expect good service, professional installation, or the truth in anything.

The experience with service from setting up DirecTV service in the AT&T store to talking with Customer Representative on the phone and having the Technician at the house setting up the system was very stress-free. Everyone I dealt with was very professional and took time to respond to my questions with appropriate answers. The Technician came when he said he was going to and did an excellent job in setting up my service.

Customer Service - Very friendly and knowledgeable.

Very pleased with the call and are happily awaiting our installation and to be a Direct customer.

Nice customer service.

Good customer service.

I called DirecTV because I was not getting all the channels all the time. Some would come and go at different times of the day. The Tech came out and said the the dish needed adjustments but he didn't climb on the roof... Really? Well we found a quick 4fix...call the competitors. From a customer of over 10 years.

I will consider DirecTV in the future. AT&T could only bundle TV+Phone for the Fayetteville area. I would like to have the internet included. I was told that is only available in Raleigh area. I would try CenturyLink again, but they don't have customer help on Saturday/Sunday if your service goes on the blink. We had Prism TV at that time and not DirecTV. Thank you.

I switch to DirecTV after talking with your reps!!! That should say it all!

Installer was polite, fast and answered questions so that we understood. Answer... Not too technical. Did Internet and tv both in good time.

Technician came to house and knocked. Dog barked and my wife answered the door and nobody was there. Either he left too soon or did not hear the dog or did hear the dog and he left too soon. The dog is a miniature poodle. We were home. He reported nobody home. Should have knocked again. Stay longer. Customer service resolved the problem. New appointment on Monday. Thank you.

They lie, never give you what you sign up for and customer service is horrible along with install if you love 50 ft of cable cord strung through apartment. Had a 2 year with them. Bad signal and now lost local channels and then they blame the local tv. Had to call them like 10 times for same thing. Had them set appointments 2 times for service calls and then they no show and I call in about that and how for months I have had glitchy service and screen freeze.

Once I got in touch with DirecTV staff my problem was promptly addressed and corrected.

The representative understood the problem and handled it in a pleasant and professional manner.

SERVICE WAS EXCELLENT. Did everything to satisfy me. Very helpful.

The representative was extremely polite and knew what they were doing and how to fix the issues I was having. Terrific experience.

All was satisfactory.

I got a runaround on the phone when I called, but the service is great so I'm happy.

Very friendly and knowledgeable.

U-verse TV technical support...call was transferred to U-verse, issue resolved.

Called CenturyLink for internet and home phone service and they told me about Directv and connected me with a very polite/knowledgeable/professional salesman that made making choices easy. If anything could have went better it would have been the time waiting on the install, but well worth the wait.

We purchased a new TV through Costco. We also wanted to sign up with DirecTV however I did not realize that a satellite dish had to be installed to receive the service. DirecTV was less expensive than our present provider and offered more options. The salesperson at Costco never mentioned the need to install a dish and I did not ask. We live in a retirement community that does not allow satellite dishes to be installed so had to cancel service.

Please keep up the good work. I like how I didn't have to wait so long to speak to a rep and how fast and easy it is to get issues resolved.

I was skeptical about switching to DirecTV but after talking to the rep and going through the whole experience, I can honestly recommend their service. Their bundle with AT&T internet has better features for a lower price than I was paying with my other provider. The process was very easy and we have not noticed any drop in quality of service at all. Our family is very happy we made the switch to DirecTV!

My experience has been excellent from start to finish. Representatives were fantastic and my technician was excellent.

My husband and I were just getting a new phone plan at AT&T - so this is also about AT&T - since they combined forces. The sales guys repeatedly told us that to sign up for DirecTV would only benefit us financially since they give you a credit for signing up (still haven't seen this promised $800.00 credit and it's been 6 months). We now owe DirecTV hundreds of dollars. They charge you a couple hundred dollars to install - and if you move they charge you again. They don't tell you about all of these fees - in fact they told us if we got insurance then we wouldn't have to pay for the installation fee again. It costs us a fortune every month and even though we don't watch TV - there are only like 10 channels that are actual channels - the rest are telemarketers or straight **. We are highly disgusted with both DirecTV and AT&T for their dishonesty and misleadings.

I have had this service for 10 months with nothing but problems! I had a tech come out and I've called. We lose at least one TV connection 4 times a week. My husband has to adjust the satellite constantly or have no TV and wait a week for a tech to come out. Clean snow off the dish. You can't watch more then 3 TV'S without the main one on... These are just some of the continuing issues. Just problem after problem. Now I want to cancel and they want to charge me $280.00. Guess what, at this point I'll pay the 280 but I will make sure they lose more than that in business... social media gets the word around. Don't get DIRECTV - they don't care about you!!

I have one TV not working properly but there is a technician scheduled for Saturday 6/25 and I will let him resolve problem. I believe the installer failed to check second TV to make sure it was working properly.

The original request was done through Exede where they failed to tell me that two different installers would come to my residence. The DirecTV installer was lazy and just didn't want to do the job (Roy). The Exede installer who is a contractor for various services including DirecTV showed me the clear access to the DirecTV HD axis. The DirecTV representative who scheduled my upcoming Saturday call was perfect. Kind, professional, thorough and very apologetic.

Happy with DirecTV right now. Time will tell on the service in the future. Right now good.

I'm very satisfied with the service, specially with the Service Representative (Installer). I give him a 10!

All I have to say that I got a nice person on the other side that was very helpful.

Rescheduling. Very polite. Handled situation quickly.

My customer service experience with DIRECTV was great. I wasn't rushed and received the help I needed. All my questions were answered as well too. Thank you Larry! You were awesome!

Recently signed up for service and had a couple questions we wanted answered.

The gentleman was great. Answered everything very quickly and efficiently.

Please be careful if you are looking into being a DirecTV customer. They are only good trying to rail you in as customer, but refused to help you when you are calling them regarding your issues. They will transfer you around and you will get nowhere. They overcharge you as well. They overcharged me and didn't even noticed until the day I cancelled my account and went back and look at my bills. I have been with directv since 2007 to 2016 and I regret it so much giving them my loyal customer services. I am now with comcast and I love it. Stay away from directv. They are pure evils and money hungry and eat. They don't care about customer but making money off customers.

I used to LOVE Directv then AT&T took over. I used to have the MLB package. I cancelled it over a year ago. I noticed I was still getting charged for it. I have called each month to get it removed from my bill. Each time the rep says, "I have removed it and I will credit your account." The next month I get my bill and THEY CHARGE ME AGAIN. I repeat the cycle. Today, I called and they said they will give me a credit for the $28.99 for the MLB package. I say "what about the previous 12+ months?" They say (after waiting several minutes on the phone), "all we can do is give you a $10.00 credit on top of the MLB one month credit." HUH? They are stealing money from customers. I'm sure I'm not the only one. Sooo frustrating.

Good service.

DirecTV cuts out eveyday multiple times, had boxes replaced twice so far. Press fast forward and it rewinds. They say it's a glitch. They replaced our box. No our hdmi 1 don't work. They said for me to take my tv in and get it looked at. It was working fine before they changed our box. Very dissatisfied with their equipment and services.

Very happy consumer - the staff and technicians care about your questions and are very helpful.

Excellent customer service. Great.

Very sweet and knowledgeable staff. Very quick at helping. Kudos to the person who hires. I would recommend your company to any and all people I know. Thank you for making this simple and easy for me in my new home.

I'm not a customer to usually spends the time to write a bad review. Mainly due to the fact that a lot of people take advantage of this to get discounts and free stuff from companies but, in this case I had to and here is why. I called DirecTV on 06/19/16 and spoke with a rep by the name of Trevor. He gave me good information about the packages and was patient but he also LIED TO ME about a few things. I had told him that I needed a wireless receiver for my newly remodeled living room and also that I needed two Spanish channels which were Telemundo and Univision on my package. He said if I were to open an account with him today I would be getting these wireless receivers for FREE and all I had to pay was a shipping fee of around 19.99+ tax.

I ordered satellite service for my home and they tell me they will be here between 12-4 to install what will take 3 hrs so I'm stuck home all day long waiting on them to show up. 5 o'clock rolls around and still no one.. I'll call to find out what's going on and they say the tech claimed to have the wrong address and that it's also wrong in the system. They proceed to tell me that the package I set up was incorrect and that they also have to open a new account with the correct address and RE run my credit and all my info again. Along with all that bs they tell me that now I do have to pay a deposit and the package is more than told me in the beginning. I'm not happy with my Time Warner because their bill is extremely outrageous but I'll just stick with them rather than deal with all the bs from AT&T/direct TV .

So far I love it. It's all the channels I need and want for a great price and the service technician was extremely professional, educated in his work, and very polite and friendly. Thanks DirecTV!

Very professional, friendly and knowledgeable. Answered all my questions and concerns. Believe representative was really trying to work with me to get me the best deal possible. So far, so good.

She was short and to the point. I could barely hear her but was able to make out what she said. My issue was resolved. I had to go in and change the number she put down. She was one number off but was easily fixed. Other than that great.

So far everything is working great.

I have had DirecTV for a number of years. The service was amazing especially compared to Dish Network. But since AT&T has taken it over it's really gone downhill fast! Service shuts down unable to stream. When I record programs it only records half of them. Very disappointing. Looking into Dish Network!

Change appt. Very nice person on phone.

The reason why I would recommend you guys to a friend is because y'all are friendly, helpful, patient, and DirecTV called me back cuz I need to run to the store to put some more money on the card. And just like he said he called me back in 20 minutes.

A lot of information came in pretty rapidly. Had to deal with Centurylink today (Monday) when I understood Friday. Wasn't able to get an answer concerning a broadband modem that I considered instead of renting. I think this will go smoothly, am certainly hoping so.

Very satisfied so far. I have already recommended a family member. Hopefully she will call you.

After several less than good customer experiences with DirecTV, I had an excellent experience with Chris who worked very hard to get my confidence and trust. It worked. Great guy! Should teach others on the staff how to treat "valued customers!"

Referring my uncle to Directv and getting my rewards for both of us was very successful. Thank you DirecTV.

The time that was scheduled to hook up was good for me. He was accurate, polite. I would recommend my service rep and service with DIRECTV. Very satisfied.

From time of schedule installation it took 4 days to get the installation completed - Scheduled to finally be completed 6-21-16.

I had a bad experience with a service tech and I had to make several calls and they got heated but in the end the young man that y'all sent back out to connect my service was a very nice, polite, young man and did a outstanding job in a timely fashion and he was a pleasure to be around!!! I forgot his name but somebody can really learn from this fellow and he should have a bright future with your company so please tell him thank you for me!

Just ordered service so haven't experienced service in action yet but based on sales representative and others it has been a very satisfying experience. All options and choices seem to have been fairly presented and comprehensively explained.

I would say he is great at his job. Very informative and polite.

The agent I spoke with on 6/19/2016 was very pleasant, helpful, knowledgeable, and friendly. He explained everything to me in detail and tried to save me money when no one else did. He's my favorite!

Great customer service. Kassie was a very friendly and helpful representative!! (: She deserves a 10!

Initial problem was getting to the right department. However when I found the right rep, my issues were resolved quickly.

Cancelled impending order with ease.

I have currently lost three important channels. I should be treated as DIRECTV would treat me if I wanted three HBO channels or similar channels they deem important to them.

Last year I contacted WEConnect in Lincoln, Maine for DIRECTV service. We wasted two weeks at camp going down to the message phone waiting for the installation. Never happened! This spring contacted secretary at WEConnect and left 7 written messages. NEVER CONTACTED ME BACK! I was very frustrated and decided to call DIRECTV directly which I did!!! In less than two weeks, we had DIRECTV installed at the cottage. GREAT CUSTOMER SERVICE!!!

My entire process was handled promptly and each person treated me kindly and professionally.

Was pleased with the service when I requested DirecTV service.

Added another tv to order for new service. Taken care of very quickly. Rep was very friendly and professional.

Cs very helpful. Nice experience. Overall install and cs was very responsive.

Representative was very helpful and got all problems resolved.

Installment - Representative was friendly & efficient. I was pleased with his service.

I liked the quick & fast response to the issue.

I have had AT&T UVERSE and Time Warner, but I have been most dissatisfied with DirecTV. There are normal complaints such as losing your service during a storm and their relation with AT&T for internet service. However, I was looking forward to ending the contract at the end of the first year. It is not going to happen. Their contract is for 2 years. The cancellation fee is $15 and $20 per month for the remaining months on the contract. By remaining with them we are losing $30 per month in discounts. Therefore there is no real savings in doing business with them. My plan is go with Time Warner for internet only. I can get 300 megabits per second for $70 per month and then turn to Hulu for television at $7 per-month. That would be about half of the other three prices.

I was scheduled for installation between 8am to 2pm yesterday June 17. Installer called to notify me he will be in 5pm if okay with me so I okayed it. The guy didn't come in until much later and installation began at around 9pm. It went up to almost 2am today and still wasn't finished so he came back. Said he will be in 10am but arrived 10:35am. The guy was quite nice so I let it go although I was getting furious and wanting so much to cancel the job. Let's see what happens. Right now I can't tell the quality of the outcome.

Really had a great time with my customer service representative. Information was accurate and precise.

I'm happy that I went with DirecTV.

Very helpful by all representatives.

Seems ok. Was explained package.

Super great service! Never have problems!

This is Our 2nd time obtaining cable/tv services with them. The 1st time using them far exceeded my expectations on the quality of service we received from them. Once we moved 7 years ago, I had to cancel my services due to property regulations. Lord knows I didn't want to switch carriers but, I had no choice! Now that we transferred units, I jumped on the chance to switch back, without ANY hesitation! I called them immediately! As usual I received the courtesy, pleasant, insightful, helpful, knowledgeable and very professional service I've come to love and expect from them! Not to mention that great quality of services you receive!!!

I had DIRECTV for maybe three years. After getting tired of receiver box failures, which meant exchanging for another and losing everything that was saved, I decided to go another route. On June 14, 2016 I called them and asked them to terminate service on June 29th (because my account was paid through that date). They shut off the service on June 15th. I called and insisted they turn it back on because I had paid for it; during the call they tried to charge me $40 to reinstall - and said they would only turn on the Basic Service, and not include the Premium Channels. I told them that I would take my case to "social media" if they didn't restore what I had already paid for immediately. That seemed to work - the service was turned back on.

This is a great service, with its sales people being nice. They gave me options and packages that I could choose from.

The first installer arrived at our home told us that he didn't have a pole to put the satellite on. He would go get one but it would cost 75 dollars. He left to go get it and said he would return in the afternoon. Later he called and said the warehouse didn't have a pole and I would have to call DirecTV and reschedule the appointment. I then called customer service which I was told I would have to wait yet another week before I could get service. I was not happy but I asked for a supervisor and together with the supervisor, customer service and dispatch I was able to get service the same day as my original appointment. I wasn't charged 75 dollars and the second installer Jason was awesome.

I had a very positive experience. It would've been five stars had I not had such difficulty getting to the person I needed to talk to. It was somewhat time-consuming getting multiple transfers and then being disconnected. However my final contact was wonderful.

My installer was very professional. Did his job in a timely manner. Very nice and respectful.

Great so far. If my monthly bill actually turns out to be what I was quoted I will be thrilled.

Unlike other times when I called and transferred several times to people who couldn't help me, this time Sherri listened to what was the issue and solved it for me with no hassle.

Still having problems getting installation done. So no experience yet.

Very clearly answered. Courteous and appreciative.

In less than five minutes was solve for and excellent customer service rep. Thank you.

It could not have been any better! Christopher is a gem!

I was transferred from DirecTV to CenturyLink back and forth and to two other from CenturyLink then back to DirecTV again. But once I got back to DirecTV it was there that I got the help I needed. She was wonderful and very pleasant.

I'm very impressed with the whole Direct experience!!! Thanks to all who I felt with!!!

I am a new customer with DirecTV. During my sales call I found the sales associate to be friendly, professional and knowledgeable about the product.

It was great.

Good experience. Happy with services to this point.

Very good job.

Great customer service. Well trained and courteous installation technician.

Easy and concise.

Great service, very friendly, and overall great service.

The installer did an excellent job of getting everything set up, he was very knowledgeable of the product and answered all question without hesitation. I enjoy the TV content and of course the price helps out too. When an issue did arrive in regards to set up the installer knew who to call and got in touch with the right people to resolve my issue. This installer is a contractor but AT&T and DirecTV should really consider making this guy a full time employee. He would really be an assist to your company.

My experience was horrible from day zero, let me explain why: We spent a significant amount of time trying to set the service up. After going back and fort (most of the time speaking to answering machines) finally the installation day was June 2nd.... nothing happened... nobody called to say "I am sorry". So I called them the same day. Again, I spent 45' until a human being answered the call (looks like my time is not worth it). They told me "you need to verify your identity first so call this other number..." (after spending 59'). So I told them: "I did it already, I have an email with a confirmation order dated as June 2nd." So she went back and re-checked and after 20' she set up the service for the next day. So basically you have to chase the company to set everything up and spend a significant amount of time until you speak with someone that actually is clueless about everything. Do you guys forget that I am a CLIENT?

Everyone from sales to the technician were very professional.

The rep was very helpful with resolving my issue. Will recommend the service to family and friends.

Great customer service.

DIRECTV have the best TV I ever had.

I had DirecTV for four years while I was in Arkansas. The service during that time was ok. I got a job in Florida, but didn't have a place to live. So before we moved, we put our account on hold. According to DirecTV I had to pay the balance in full before they could put it on hold. So I paid the balance and they put my account on hold until we could find a place to live. Once we found a place to live, it was an apartment and we weren't allowed to have satellite dishes. I called DirecTV and told them that I wanted to close the account which they promptly did. Then after two months I received a bill for $94.00 even after I had to pay the balance in full before suspending the account.

Let me first say that my usual DirecTV experience was good and I have had in several different homes. However several months ago I received a letter from a collection agency saying I owed $163. This was supposed to be for a house we moved out of spring of 2011... yes 5 years ago. I have had 2 other DirecTV accounts since then. I called the collection agency as well as DirecTV and disputed this and did not hear anything else from them thinking it was cleared up. I just received another letter from the collection agency stated that it had been disputed and had been investigated but I still owed the money. I've spent well over $163 of my time dealing with this and will probably pay it to keep from spending more time dealing with this and to keep it off my credit report even though it's false but I feel like I am paying a ransom. I will never deal with DirecTV again!

Would definitely recommend DirecTV.

When I discontinued services with DIRECTV, I tried to return the equipment and I kept asking for return boxes, I had to request them four times... so I finally got the boxes and I returned them. I received a bill in the mail, saying I owed $500+, so I called and told them I returned it. DIRECTV claim they don't have it (but the collection agency says they do), so someone is not telling truth... then DIRECTV says I have 400+ days to return equipment or they won't credit my account. The many times I called, not one single representative told me about a deadline which is morally wrong. Then a rep said the cutoff date to return was in February then another said March. Lie number two. I should have been given a credit for return fees, 500+ is a lot more than 140+. It is wrong for businesses to take advantage of regular people like myself.

Good customer service.

So far we are very pleased with the installation and performance of your service.

Good service is a big deal to me. I called another cable company, had me on phone for 1 hr, waste of time, hung up on them. DirecTV 20 min top.

Fixed the service address of our installation.

Scheduled but then had to cancel DirecTV install. I expected the 3rd degree when I changed my mind but didn't get it. The cancellation was efficient and respectful.

Great service overall.

My second installer was fantastic and polite. The second contact to Directv was a good experience.

The representatives were all helpful and knowledgeable.

I'm enjoying it.

Everything was great.

Talking to a DirecTV representative was very painless. The person to whom I spoke was well-informed and very helpful with every questions I had. I would highly pass on the word about my experience.

The experience was good, but could have been better if I had not been directed to the wrong department at first.

Very good customer service.

Installation was conducted poorly, equipment never worked consistently, directed to "reset" equipment until a week later finally technician was ordered after many lengthy conversations with customer service (who was always friendly) and I was told to sign up for the 7.99 a mo insurance plan. Aggravated that I need to pay more to get quality service in which I never got in the first place, the new tech found that shocking the 1st install was faulty. After ANOTHER conversation, DirecTV says we will compensate you $25 for your trouble. REALLY??? 6 mo of crappy service (tv shuts off in the last 30 sec of finals last game!!!) type of crappy and they never installed it right in the first place and $25 is suppose to make it all better. Should have NEVER switched from Dish Network of 16 years in the first place! So dissatisfied. Will be switching back as soon as possible.