DIRECTV Reviews

DirecTV was very responsive. AT&T less so but acceptable. Original date had both installs on next day but AT&T changed this. Good thing I checked my email that day or I would have been very disappointed the next day.

DirecTV has a great team. They understand that people want quality care as well as products. They took the time to talk to me and to explain to me the different products and services. They asked me what my needs and wants were, making it easy to choose the right package. I was not confused or overwhelmed with making decisions. They stepped up and helped me not only get an amazing price, but also provided me with a whole array of amazing services. I feel secure in my decision in becoming a customer.

Signed up in April 2016. Was told of all this wonderful values and benefits I would get since I have AT&T wireless. I was told I would have a fixed payment for 24 months. I was told my bills would be combined and I would get an additional $10 off since I had AT&T and Directv and unlimited date. I have called many times since that fateful day was given a runaround by AT&T and Directv. I was told so many times it would happen. I have a document where the sales person marked what I would get. I didn't get anything. I went to an AT&T store Aug 27 and tried to get a human involved. An hour in the store the sales person tried his hardest but AT&T would only combine the bills.

At this moment, we haven't had the installation yet, but during the time I had to talk to the sales rep and customer service, the calls were extremely pleasant. I have no doubt installation will be different.

Recently I was 'upgraded' to DirecTV's Genie. Whatever you do do not get the Genie system. They have known issues with the audio on this system and even tho they know about this they keep putting out the system. I see complaints online going back a year, on the mini's. The audio cuts in and out so you can't understand what is being said. Calls to DirecTV yield answers like "we are working on the system and hope to have it fixed soon" and "try changing the channel or reset the box." Nothing works. You pay full price for a system that doesn't work, so will they make adjustments? I was told that once the system is fixed they will make adjustments. Meanwhile you pay for something you can't use. Only the TV connected to the main unit is able to hear complete sentences. Don't get the Genie system. I'm hopeful that complaints to the FTC will motivate DirecTV to do something but now that they are part of AT&T I'm not holding my breath.

So far I have been pleased from beginning to end. I am learning the channel lineup as it is different from my old one... My picture is good, the clarity of sound is good. Even though there was a slight mix-up at the very beginning with my work order it was taken care of quickly and someone was here the next day. Everyone polite and willing to answer my questions.

My experience with DirecTV personnel on the phone has been good to outstanding. I am not sure why the AT&T store personnel are not equally informed. There is a disconnect between AT&T and DirecTV.

I called to change services that I initially called for and the young lady that I spoke to went over everything and didn't make me feel rushed. She was a very pleasant person to speak with very easy going.

My wife and I moved to Summit, MS 6 months ago in which time we signed up for DirecTV. What great salesmen! But be aware that you ask all the questions... DirecTV will NOT fully disclose their side, and when something goes wrong... let's just say you are stuck! My TV picture is never right! Yet they want me to pay for their service that is never right! Yesterday I called to move my service and gave my dissatisfaction with their service. The young man "Tim" on the phone said he would waive the moving fee... lol. I told him, "I was told it was free for the first move." His words, "I'm sorry you were given wrong information." Talk about bad and dishonest business practice! It would cost me $480 to get out of the service if I desired... I can only say they are a dishonest company. The sales personnel are taught dishonest business practice. Once my contract is over it's goodbye for good!!

DirecTV customers service reps are trained to get your money even if they have to lie about services that they don't have which is home internet service. DirecTV representative told me I was signing up for a package that had home internet service included after I paid the service fee to have installation. That's when the representative told me that that they don't offer home internet service so when I asked the representative why did he lie he said the company trains them to lie to the customer's credit card numbers. If he had told me that in person I would have slapped the ** out of him. I don't have money to play with and the fact that this company would stoop so low to get people's information is disrespectful and dishonest. I will never support DirecTV again and if any of my family has DirecTV I am going to make them cancel and go to Verizon.

Been with them for 6 years now and every time they get ya under contract they charge whatever they want. My bill was suppose to be $80 a month, few months later it starts creeping up and up. Now they charge me $136. It's disgusting how these big company screw us over with high prices while a few at the top make ridiculous salaries. Well my contract is up and I'm firing them!! Tired of DirectTv robbing me. DirecTV, YOU'RE FIRED!!

I have a DTV account in Florida. I moved to Ohio. I tried and tried to close my Florida account, pay the fine for the remaining time (2months) on the contract, and return their gear. In this process I had to talk to 14 operators - AT&T and Directv after the multiple computer prompts and correcting misinformation on their books. They say I have been with them since 2013, even though I have had accounts for over 20 years. They were quick to TRANSFER my account to my new address even though I wanted it closed. I want the new DVR and offerings of the new account has- free DVR rental and Choice package at $60 2 year guarantee. This is a different State and a different account, but they insist on piggybacking to the new address with OLD equipment and higher price. Making me irritated, I may be encouraged to go to competition. I was ready to sign their 2 year contract but NOT with old equipment and higher pricing.

We were really looking forward to bundling DirecTV with Uverse. Unfortunately we will have to wait until it is available in Reidsville. Glad to have DirecTV for satellite service. Little disappointed that we were told at first we could bundle only to find out later that internet was not available through AT&T in our area yet.

My dilemma and nightmare started when I tried to disconnect in April. I was offered a $5.00 discount to stay and advised that I had a credit and should stay till then. I informed the gentlemen that I would not be staying past that credit. That he could do whatever, but I did not want to stay. I contacted another provider and connected with them. I expected to receive a box to return equipment and never received it. I contacted them again and advised that I had disconnected. The response that I received is that I did not talk to the disconnect department. I informed the gentlemen that I called DirecTV and requested a disconnect and informed him that they should not try and keep customers when they wish to disconnect. The philosophy behind this is that they try to keep you by offering discounts that you should automatically have. I liked the old DirecTV. Before it merged they were customer service friendly.

Very satisfied with everyone I dealt with as far as knowledge and ability to take care of my needs. The best one being the installer who was extremely helpful and had great knowledge of the products.

July of 2015, our house burned down. We settled in our RV, which, we had planned to be full time in December 2015. My 2 year contract with DIRECTV was due in August of 2015. I called the first week of August to report the loss of my receivers in the fire, our relocation plans, and to negotiate new rates to maintain my business with the company. Everything appeared fine. The relocation to the RV was ok, the receivers would be covered on the service agreement and I could upgrade to the wireless Genie for the bedroom, and we negotiated what I thought was a fair price for 1 year, a $43 discount.

I called in because I was confused on how the referral process worked. The lady I spoke with helped me understand and told me what I had to do. She was great.

I have always been a loyal AT&T customer. I was told this past May that AT&T is running a great promotion to get their customers to convert to DirecTV. I agreed, boy was that a mistake. The technician comes out and installs DirecTV. The premium movie channels I received, I could never rewind, record, watch on demand, or even order movies at a cost. After many attempts to fix this over the phone and my kids constantly saying they hate DirecTV, another technician came out after 3 months. The technician confirmed that the original technician did not install it correctly and fixed everything.

These guys were amazing! They completed the project in good time, answered all my questions and went out of their way to make sure we understood the equipment and did it professionally.

Avoid DirecTV at ALL cost! We have had the service for a total of 7 days! We have had U-Verse for 4 days which it ended up not working in our area, but I'll get back to that later... They are the worst at customer service! I was on the phone for over an hour and spoke to 4 people!! The service has not worked well and gone out several times. The tech had problems installing the dish and said it may not work, but that we had 30 days. He was here for like 6 hours and multiple holes later we had bad service. Even though it went out and we had to watch DVDs, we decided to wait to see how the internet did. It was installed 4 days later. The internet did not work well in our area either and even though it showed connected we never actually got a page to load.

I have had DirecTV satellite service for about 15 years. During that period, their service quality continuously deteriorates. As long as you are up and running, they are OK. However, if you are going to make any changes to your services, you are in for a series of problems. On their recommendation, I chose to upgrade my receivers to the latest technology. When the tech came out to do the work, he was ill prepared to handle the job. After working on it for several hours, he couldn't complete the job and said that he would return to fix it in two days. He didn't.

We recently moved and I called DirecTV to install internet and TV service. I was told since I already have AT&T service at another home whom DirecTV partners with I would possibly get a discount. I went through the entire process and I stated I wanted to check with Charter for their specials and make a choice. The CSR stated I was free to do so but would have to start the entire process over. I went with DirecTV to avoid the hassle. The CSR gave me my appointment for the DirecTV install then connected with AT&T and set up that appointment.

My experience with the overall DirecTV service was excellent. The only problem was with the installation technician who should've called or text me when the first installation was schedule. Due to this I had to check to see what the problem was. I found that the house number was entered wrong so I had to reschedule the installation.

Everyone I have been involved with has been very helpful and made me feel that my account and my satisfaction is important. I've been loyal to AT&T for years and I hope to be able to do the same with DIRECTV.

Our initial install appointment did not go well, seeing as how we are going through a yard redo. We didn't know if we had an exact install date, going forward. That'd put both operations in limbo. Reuben helped establish an install date earlier than we expected. Thanks.

Great Service and Customer Appreciation! Technician - Johnathan from Courtland, Virginia! Did an outstanding job servicing my cable installation! Please give Johnathan from Courtland, VA a pay raise and a company promotion for being a very special customer appreciation to work with my cable servicing needs!

Problem Resolution - Quick and efficient action.

I recently switched from Verizon to AT&T. My DIRECTV bundle was supposed to stay exactly the same. The only difference was I would now be getting the NFL package. This was not the case. We lost over 60 channels. 60 channels that my husband and children watched on a regular basis. 60 channels that we once had and now are gone. After calling DIRECTV and having them go through every step with us from restarting the entire system, they were unable to tell us what happened. Not that I cared. I just wanted to know when it would be resolved. To this day it still has not. It has been a week. I have had DIRECTV for over 15 years. This is very disappointing to us to say the least.

Since AT&T took over customer service is bad. They don't know they job. Everyone said difference thing. Liar, liar. Beware. I been DIRECTV over ten years, called customer service to renew my contract and representative agree with the same price for 1 year. 2 month later they raise the price. They told me some discount are expired. I told them we agree and do business on good faith and there is no note in the system that I continues to have the same price last year. If you want to continues with DIRECTV make sure they email you contract in writing, however they would refuse to do that.

Very knowledgeable and helpful with helping us understand the remote and answering all our questions.

On August 9th I upgraded to the 4K service with a new DVR and "mini" box. This was per DirecTV's request. Now I have a system that loses audio, stoppage, picture delays and poor service. Recordings and live programs are like watching an old Japanese dubbed movie. I contacted them and they said they were aware of the problem (but installed anyway) and refer to it as CADI "Current Active Daily Issue". They have refused to re-install my old unit, a Genie DVR and remove the new "mini" unit. Told me I am stuck with it until they solve the "software issue" with no fix in sight. And I would have to pay for the old unit. Or pay a substantial cancellation fee. Anyone else have this problem and a solution. They knew and yet had me upgrade.

Please be sure that the $6.50 I paid with my debit card gets CREDITED back to my checking account. They could not get a signal where I live, so a satellite could not be placed.

Lowering my bill. Rep was very knowledgeable, friendly and had no problem handling my call.

We are older. Need more time need more patience and believe me your people have a lot of patience. We get off track sometimes we don't mean. Thank you so much for being there and being you. We deeply appreciate it. We are very excited to be getting it!!

Having a great experience so far with dtv. I am super excited about our relationship.

Service was awesome and the experience too. The package I got was much better in content and price than any other option I could find on the market.

Thank you for your great customer service. Please keep it up!!

After having DirecTV for a year they raised my bill approx. 40% after calling them and speaking to salesman in Walmart and BJ's I found out that the only thing I could do was cancel my service in which I did and now they are telling me that I owe them a $150 disconnect fee. How can a company have you raise their rates 40% while they say you're under contract. This is robbery.

This is by far the biggest joke for entertainment. The lady I talked to was extremely rude and arrogant, they were trying to scam me out of more money. Very poor communication and people skills. No wonder they had to partner up with AT&T to not go bankrupt. Highly recommend NOT USING THIS SERVICE. IT'S A JOKE.

I have been with DirecTV for many years. In Sacramento, Los Angles, Las Vegas, Denver, and now Atlanta. The service has always been excellent. I have enjoyed the variety of channels and the quality of reception, except when the weather is inclement. I had no plans to change service. So why am I giving them up? DirecTV is now part of AT&T. I am 76 years old and have had the misfortune of having considerable experience with AT&T. Everything AT&T touches they ruin. I am already seeing problems with DirecTV that I had not seen before. For example, the reception is not as good as it was. So I am switching to Comcast-Xfinity. While doing business with Xfinity has been very difficult in making the switch, I have been using Xfinity of my internet and land line, and so I made the decision to use Xfinity with my eyes wide open. I will miss the DirecTV that I knew and loved, but then I also miss steam locomotives so there it is.

I'm satisfied with DirecTV and I will be sure to refer others to switch. Thank you.

Changing service - Handle very friendly and efficiently.

Moving to medford oregon new service - The sales representative and service representative I've worked with so far have been excellent. I'm very impressed.

The installer that came in on Friday, Aug. 26 was great, but wonder why the installer that came in on Thursday afternoon couldn't install at that time. We told him, he never showed & we were here the whole time. I had an appointment that I had to canceled for Friday & was late for other things I needed to do that day. The customer service people I had talk to on several accounts were great & worked with me the best that they could. You need more installers out there so this doesn't happen to anybody else. You can call me if you have any questions. Thank you.

I called and subscribed to DirecTV 2 months ago, June of 2016. I was Promised multiple times by the sales rep that the NFL Sunday Ticket was included if I picked the CHOICE package or above. So I chose the CHOICE package and signed up. Installation and people involved were professional and nice. But as football season is approaching I cannot find anything pertaining to the NFL Sunday Ticket. So I call support to find out where to look for it and they tell me that it is not included, but they would be more than happy to charge me if I wanted to sign up for it now at some ridiculous price. The only reason I went with DirecTV was for the promise of the NFL Sunday ticket being included. So if you decide to go for DIRECTV know that they will LIE to get you to sign up. Nothing I can do about it but there is something you can do... You've been warned...

Getting AT&T and DirecTV new services and combine them all with my AT&T wireless service.

The gentleman that came and installed our service was awesome. Only want him to give us info on our services unless we are upgrading.

On 8-12-2016 we had DirecTV installed at our house. Later in the day I noticed a dish on our roof. On the AT&T/DirecTV flyer we received, it did not say or show any pictures of a satellite dish be installed on the roof nor during the ordering process did anyone say we would be getting a dish on our roof. I called DirecTV that day and told them I was unhappy with the dish. He assured me if l called before 10 pm I would not be charged a disconnection fee.

It has been a very pleasant experience. I have made two phones calls to Direct to set up installation and every call the reps have been very helpful, professional and knowledgeable. The tech installing service is very nice and informative.

Very professional and willing to help resolve the issues.

Started at Costco with the initial sign up, liked the extra incentives they offered and rep was low key. Both phone calls to DirecTV afterward to answer questions or concerns were professional and helpful. Installer worked hard and was very concerned that I was completely satisfied with my install. On day two of hopefully many enjoyable years of great service to come.

Great services, great customer care, best technicians I've had, they all called to follow up after service installation to make sure everything is working great.

Our service tech, Raymond, who installed our DirecTV system, was very knowledgeable about the system, & had us up & running in a very short time. He was very polite and it was a pleasure to meet him & he made the right decisions on how & where to set up the main receiver.

My first time calling into DirecTV. I thoroughly enjoyed getting the responses I needed regarding my service, in a timely, professional manner. The sales rep I spoke with was courteous also.

I spoke with a DirecTV rep on 08/11/16 and made a payment and agreed to make another 2 weeks later. He assured me that no funds would be removed from my account because I had intended to reopen my account. And on 8/15/2016 DirecTV took out $356.39 out of my account. I spoke with approx 10 different representatives and was told I would receive my refund in 7-10 business days and this was only after reopening my account. I have since spoken with several reps who state my refund is in process but each time I call it gets sent back to the finance department because again they still haven't processed my refund which should be for $245.81. I was supposed to be able to move my services for free but that cost me $31.05. I have continued to talk to reps and it’s the same old story every time.

Have you seen that commercial with Kevin Nealon, that has the satellite company diabolically increasing prices? Well this is who they were talking about. Not once was my bill correct. Every single month a new charge was added to my about "by mistake" or they swear they "talked to someone, but the caller failed to record who". I'd complain and have it fixed or they would claim to fix it, but the same mistakes would reappear and no credit given for the last mistake. It is a billing nightmare. Overcharging or illegally adding services from $50-$100 every month. If you thought cable was bad this is way worse. I am so glad my "contract" is up. I'm canceling and never looking back. So much money wasted.

I got DirecTV 3 years ago and after the 2 yr promotion was over my bill skyrocket to 100 dollars more a month! Canceled NFL package but got charged a extra year cause they never canceled it the 2 times I called and on the 3rd try they said that it was too late to change even though I tried 2 months before that! I paid 159 dollars a month only for TV and only had the step up from basic! I had to pay 40 dollars a month for 3 boxes! So when I moved out of state and they weren't willing to treat me like a loyal customer I canceled my service and went to Comcast. Now I pay 58.11 a month and have HBO!

DirecTV are compulsive liars!!! Everything I was told was a complete lie and I was so sick and tired of this company! I am on the phone with a billing senior supervisor and once again no one is able to help me. I want someone to call me asap on the issue and if the issue is not resolved then I will call the BBB, state attorney general office, and department of consumer services.

I've had DirecTV for over 5 years and recently added another account with them at another address. A year later since I couldn't transfer service I had to cancel that account. I called them to make sure account was canceled. They confirmed that it was. Now I'm sitting at $200 that I supposedly owe to them. So I call customer service to try and fix the situation and I talked to agent ** (supposedly a manager).

Experience was excellent from obtaining service to completion of installation! The installers were fantastic.

New customer. Contact was professional but personable.

I had heard DirecTV offered free NFL ticket with a subscription renewal and commitment. I contacted customer service and was transferred to their loyalty department. The representative looked up my information and thanked me for being a long time customer for over 10 years. She offered me $50 off every month and free NFL ticket with a 12 month long commitment. To me this was a significant deal and a great way to say thank you. They have earned my loyalty.

He really did a great job making sure that he had everything done right & took his time to make sure that his part was done correctly & he also made sure that I knew how to work the remote!! I haven't seen a tech so great like he was in years!

Needed to change day of installation and rep was more than helpful.

I value these services your company has provided for me with great customer service.

From my initial call to inquire about services to the scheduling of my new service, sales and customer service professionals represented your company in a way you would be proud of.

Wonderful experience all around. Very, very satisfied.

After going to Cable One, closed my account with Directv. They said to get a final statement they needed to send boxes to collect equipment. Box came. I sent the equipment, few days later I get over 200 out of my bank account. Looked at mailers and equipment have not made it to place. I called them. They said they would reverse fund back into my account but found out too late was a ploy to get me not to do a reversal at my bank. So lost two. They told me I can be credited if I come back to Directv. Really this how you want to do people. No. So I will go to every site and tell people of how Directv will do you.

I ordered DirecTV for a Tuesday morning installation date between 8:00 and 12:00. At 11:45 I received an automated call stating that the installation would not be performed that day. I rescheduled for the following Thursday between 8:00 and 12:00. At 11:45 I received an automated call telling me that the installer would be there between 12:50 and 1:20. The installer never showed up or called me. When I contacted DirecTV I was told there was nothing they could do. Two whole days wasted.

I'm very happy with service I've received.

The sales rep on the phone was very helpful. Installation was very prompt. The technician that installed the system was very nice and was quick in getting everything installed. Before leaving he went over the features and made sure I understood before he left.

We get DirecTV on February. We previous have Fios from Verizon, and we are happy with the service. Our mistake is believe on the salesperson for AT&T. We ask for the same channels that we have on food TV, and they say “Don't worry we take care you.” Well I call the second day after the installation, to AT&T, and they mention, that I need to contact to DirecTV. Every time that I call, they want to sell me something else. I lose 2 to 3 hrs on the phone. We not remedy to our problem.

Was very pleased with the help and politeness/friendly attitude!

The gentleman from El Paso was super! He was very knowledgeable and polite.

I was a DirecTV customer for two years, then moved and put my DirecTV service on hold for nearly a year. When I contacted DirecTV to fulfill the remaining year on my original contract, they offered me the premium channels free for 3 months and Sunday NFL Ticket free as well. On my first bill I noticed a charge for $43.19 for premium channels. I called to contest the charge. To finally get the credit on my next bill, it took five calls, countless transfers to the wrong department, numerous long waits, two returned calls and lots of repeating due to foreign accents or the representative not understanding my question. The entire time, the representatives complimented me for my patience in waiting and for being a loyal customer. I heard this so many times that I began rolling my eyes when they said it.

Sign up w/ Direct - Personnel knowledgeable of service requested and very polite.

I thank all of the help that they have been to me. Love the service. Just wish I could keep the same price for my service next year and still have NFL package.

Overall I'm satisfy with the services. It's just that the installation part take too long. Overall I'm happy right now. Just hope when I start services nothing changes.

When I signed up for DirecTV 12 months ago, they indicated that my monthly bill would go up $10 after the end of the promotion period. It went up $49. I tried to work things out with them, but to no avail. When I canceled the account, they charged me a $220 cancellation fee. Don't believe what the sales people tell you. They lied! Read the contract carefully.

If it wasn't for how big of a football fan my household is I would NOT have DirecTv. Time and time again I have been told one thing and promised one thing then charged for another. First time I moved I was told that my next time that I moved I would not have a charge. Then told that was not true and that I was being charged $600 for moving again. When I then moved for the second time I was charged before I got anything installed. At this point my home doesn't have TV. The installer came and said that if I waited a month that I would not be charged for moving or getting two more receivers and that I would not be charged for his visit that day and that $600 will be retroactive.

I was very pleased with everything.

When I order the service with ATT, because they offer a better price, they convince to made only one bill with three services, Cable, Internet and Residential phone, but never after 4 months. I have to pay more than I was paying with the other company. DirecTV is BAD. Now I stuck with then for 2 years. I very dissatisfied. Never never again I going to contract directv.

I signed up for DirecTV at Walmart for the 200 dollar Walmart gift card. At the time I already had dish (which I had no problems with). The representative that work with signing me up told me to send in this paper along with my activation paper which I did. Months later I still don't have the gift card and DirecTV states "that there was no promotion going on at that time" but will credit me $200 on my account. Which is an OK jester. But I'm still a dissatisfied customer because that's not what I agreed upon. I will be ending my services from DirecTV as soon as the 200 credit is over. So for future customers that signed up for the $200 Walmart gift card just know it might not be a gift card you're signing up for. It might just be a $200 credit on your account.

Very easy to get set up!

I have email confirmation from February 20, 2016 saying to remove MLB extra innings which was an incentive of the new package for 12 months and it was my responsibility to cancel after 1year. After looking at my current bill I discovered they charged me $28.99 monthly in April, May, June, and July of 2016. After 2 hours on the phone with different customer service agents I was told all they could offer me was 1/2 of the charges back. AND told me I should watch my bill for charges, REALLY? I thought Directv was an upstanding business. Stealing money on customer bills is not good!

The initial rep who took the 1st call for service was great (DirecTV install for 8/25/16)! Then I called back 2 days later asked a few questions and found I qualify for unlimited data service because I have so much of your products! I hope I qualify for the Loyal Client of the year award. I have been a faithful client since cell phones became the new way to communicate! Hope the feedback was helpful! Hope someone really reads this! Most of all keep me a Happy Client!!!

My boyfriend and I signed up for DirecTV because we were not happy with UVERSE. I was told when I signed up that there would be a cancellation fee if I terminated early. Ok, no problem. The technician came to install my service, and informed me that I would have to pay him $10 cash for a converter, because it was his personal equipment. I paid it. The service was awful. The streaming for on demand didn't work most of the time, the customer service people were very rude, and no one seemed concerned that I had to shell out cash for what was supposed to be a free install.

Installation - The reps answered all of my questions.

I'm so glad I chose to have new service with DIRECTV. I've had previous satellite service before and it was terrible. I feel very comfortable that I made the decision to switch and I'll be a long customer of DIRECTV! Thank you so much.

The tech did a great job putting in my DirecTV and was a great guy.

Customer service - Very helpful. Answered all questions.

We opened a new account with DirecTV in 2011. We previously had an account with them for about 6 years when my wife and I were full time RVers. We moved to a rural area in 2013 and due to a combination of tree locations and satellite positions, we were unable to use DirecTV. DirecTV convinced me to put my account on hold and we switched to Dish Network. In 2015 we moved again and when our 2 year commitment with Dish was satisfied, DirecTV offered us 7 months of discounted programming, NFL Sunday Ticket and 3 months of HBO, Showtime, etc. to return to DirecTV. We returned to DirecTV in August 2015.

Went up automatically on my bill without notice. Had to call in and cancel. Then did not honor what representative had said. Not honest and not customer service oriented. Pay attention to your bill for hidden fees. Makes it difficult to return equipment. All equipment must be mailed and customers must wait for them to send information and then customer must make sure that they are not billed for equipment. They have not made returns a seamless process. You are prohibited from taking it to the location from which you purchased the equipment. It is a very sterile environment that I will refrain for utilizing in the future.

Loved my experience over the Philadelphia. Best experience.

Very satisfied with handling the installation.

Apparently DirecTV can sell their product through third parties in bundles. I purchased a bundle to save on Internet and cable. I personally don't ever watch commercial tv or cable, but the savings offered were catchy. After installing a dish in a rental home (which was supposed to be on a pole) and realizing that the Internet service didn't reach out to my area I called to cancel. They said that since I purchased through a 3rd party I couldn't cancel my account and the bundle (which at this point was no bundle at all). They wanted me to pay 480 to cancel... That's a ton of money for a service not ever being used... I apparently couldn't get rid of the service until after 2 years... So then I didn't have a bundle price and I had cable... which wasn't being used. This is a robbery. I tried to figure out what I could do pleading them to understand my case... The only response I got was pay your fee...

I had DTV in Chicago, and the overall offerings and service much better than Comcast.

While your AT&T installation tell him was very knowledgeable, customer service and the multiple contacts made to AT&T were time-consuming and frustrating. Your tech made the issue bearable. Thank you Bryant, for smoothing over the tense issue of a job modifications and your perseverance to resolution.

Very happy with the help I was given.

I wish I would have signed up with DirecTV but their offers were too flashy and I was promised 6 different discounts but somehow my bill still has been hitting close to $80 per month. I was promised free NFL Sunday ticket following year since I paid for streaming NFL Sunday ticket but now they have been hanging up on me when I asked them to fulfill their promise. Very disappointed and I am not surprised FTC (Federal Trade Commission) has been looking into false advertisement by DirecTV. I would not recommend DirecTV to anyone, go with cable.

Today I cancelled my Directv account after less than a year. I subscribed to Directv after returning from a deployment to Iraq so I could watch the NFL Sunday Ticket at home. The experience started off shaky because I subscribed through the internet where they offered a package with a free year of Sunday ticket for $29.99 a month. Sounds great right? My first bill was around $70. They added hidden fees such as "HD" fee, "advanced receiver fee", "insurance", etc. Granted, I should have read the fine print but I was in the Middle East with more important things on my mind. I ate the extra $40 a month because I was getting my NFL games and enjoying life in the USA.

Each segment of process was easy and timely. I gave 4 stars as I never give full stars as nothing is perfect. This was close.

We been with Directv for 15 years, never been late on a bill. When we moved they told us that we were such good customers that we would get a special deal for free. They changed their mind even after we told them we could afford anything new but they assured us it was free. Now our bill went up. They said it was our fault so we hate that. Then they signed us up for NFL package without permission. We have called them 5 times told them to send right bill. They have failed to do so 3 times now. Beware of this company. Hidden fees and unfulfilled promises.

Jonathan ** was an excellent sales rep. He called multiple times to see how things were progressing. The tech that was assigned to install was Very unprofessional!

Person who did install on sunday did a great job, very nice to have around our home, which included our son who has autism. Wires are neatly tacked to house, and inside basement beams.

Being a first-time customer, someone came out to install DirecTV, but having my old cable for 20+ years, when he went into the attic, all my cables were buried. So I had to reschedule so they could re-wire the house. He offered an upgrade of wireless, but my husband was at work and I had to check with him. Later that evening I called for information and got George, somewhere in the Caribbean at a call center. I had a lot of questions about the wireless system. George was so friendly, and what a personality, he had me laughing so hard, explaining how I could use this particular system I couldn't refuse and signed up on the spot. Kudos to George, I can't wait to get it installed.

First off let me preface this review by saying I have been a Directv customer for more than 18 years, my father nearly 25. We both became subscribers back during the USSB days and migrated to DirecTv when they bought USSB in 1998. So we have seen a number of changes in service and ownership over the years, however since AT&T has taken over Directv it has us both considering leaving for good. This past week, my 81 YO father's house was hit by lightning. He called me to help him troubleshoot why he had no TV. After first buying a new TV we determined that the H24 DTV receiver was not outputting via HDMI, so I called Directv to discuss his options.

Very good experience with the installation services. Very knowledgeable about his job. Very pleased.

The Rep took care of all my needs. Services so far are great.

The two ladies I dealt with were very nice and helpful. Quick resolution.

The rep was great and was able to resolve the issue we had by lowering our bill and offering better service.

Getting DirecTV especially the NFL and MBL channels. I am excited to have the sports channels at such a reasonable offer. Thank you!

Service was on time. The tech had to install all outside equipment in the rain. I felt sorry for him but did the job with no complaints. He is a real keeper. Good man.

Was very happy with the new services.

Took almost an hour to reschedule my installation appointment. Telemated voice on the phone kept giving me the incorrect time I wanted for my installation, had to call back several times to actually speak to a person to reschedule the appt.

If online streaming is important then don't change to DirecTV! I've had it for a year and they admit that they have an issue yet doing nothing to fix it and get their act together!!

I've been a DirecTV customer for 4-5 years now and have recently ran into issues with my account. I called on April 1st to see about what new offers are there to renew my contract. The specifics might be off a little bit but should be pretty close to accurate (I've been told that you have access to review the phone conversations).

When we initially signed up for DirecTV we didn't know about the referral discounts. The rep. was able to get us the discounts although for some reason we weren't able to get the $200.00 gift card advertised???

New customer. Very helpful about how to do the gift card.

Yes I will recommend my friends.

Ordering and installation - Everyone was very professional and courteous.

I've called the company over 4 times for the same exact reason. I was told the weekend prior they would have someone to contact me back. By the end of the week August the 19th I called them back only to be told it would cost me $49 to have the tech to fix their issue that I was originally told was a known issue and their engineering department was trying to rectify it. With this being said, why would I shell out that money for them to fix. This isn't something we broke or created. I asked for something in writing. The rep acted as if she had no clue of what I was asking for. I then asked to speak to a supervisor. After being on hold for longer than I wished I decided to just get my services disconnected. I am in the process of going back to my previous provider, one who doesn't cost me an arm and a leg to send techs out to fix their cable boxes.

Ordered DirecTV and were professional and quick. Hardly took any time.

Install of equipment. Very efficient and knowledgeable.

The install of the dish was well done.

So the last couple of years I have signed up for the NFL Sunday Ticket for PS4 which is offered to customers who are not allowed by their apartment complex to have Satellite dishes on their buildings. I have lost my password and am having trouble logging in. Just this morning, 8/20/16, in an attempt to get some assistance to renew for the upcoming season I spoke with a very rude and unhelpful individual. She told me I needed to call the NFL or Playstation to fix my problem because I was not a DirecTV customer and unless I get someone to come out and set me up for it she could not help me. She seemed to be unaware of the package that is offered to customers like me in apartment buildings like I live in.

Initial contact for installation of service - Everyone I talked to was friendly and helpful, Every person thanked me for my business and expressed appreciation.

Chaz did a great job of converting me from AT&T to DirecTV. He was efficient and very good at explain all aspects of the changes.

First off I want to say I have been with DIRECTV since 2002. Clearly that doesn't get me anywhere and that doesn't show that I am a good customer either. Nonetheless, here is what I've had to deal with the last 6 months. I have had to call because the signal is a big issue and it continues to go in and out like as if it was in a storm all the time. My last call to them other than the one I made today was in June and I went through all the same crap that they always make me do to prove that there is a problem and it can't be fixed on the phone. So they tell me that I'm in luck and they have someone available the following day who can come out otherwise I have to wait 4 days. So I call out of work and once again... DIRECTV is a no show!

Thus far, all of our interaction with the customer service section of DirecTV has been timely and effective.

Everything was explained very professional. I am going to recommend family and friends. Thank you very much.

Was easy, painless and AT&T has the best customer service.

Both of my recent interactions via phone with DirecTV were extremely positive. The reps were super helpful, patient, efficient and friendly.

This is the worst experience I have ever received. I'm canceling my installation and not recommending anyone to DIRECTV. Y'all lied about the weather not interfering with watching TV. This has been some horrible service and I'm very disappointed.

When I started my Directv service they gave us an NFL package that we did not want or use, never asked if we wanted it just gave it to us. After the first year you have to decline the service if you do not want to be billed. We are not interested in sports so we were unaware of this service. Three years later we looked at our bill and realized we have paid over $400 over the years for this service we did not use. We finally got this billing stopped, but they will not give us a refund! These people lie and cheat. Be very careful in ordering services from them and be sure and decline any services they give you for "free" as they will then continue to charge you whether or not you want the services or not.

Everything went as planned. He didn't take long to set everything up. He was nice and courteous. He cleaned up his mess.

I received an offer in the mail that stated offer code WBK11 which was for the Select package for $19.99 per month, a $200 Visa rewards card and Starz, Cinemax, Showtime and HBO free for 3 months. A 24 month contract was required which I had no problem with. Everything was installed yesterday and it went effortless. The problem I had was that the movie channels were not working. After spending almost 3 hours on the phone with Directv, I was told the package did not include movie channels and asked did I even ask for the movie channels. I'm confused. How do you send out a printed offer and pick and choose what will be offered.

On July 9th I had DirecTV installed in my home. It was a Saturday and it was close to 9:00 pm when they finally left. I didn't notice anything right away because I just watched what was on at the time. On July 12th we attempted to watch a movie on demand and it wouldn't play more than a few minutes at a time. I called and thought it was fixed. On the 26th of July I called back because I was done dealing with the inability to use everything I am paying for. They said a repairman would be at my home between noon and six on July 28th, he never showed up. I called at 5:45 and she said he had car trouble. I couldn't set another date that night because I had just wasted six hours waiting on someone who didn't show. On August 8th I had enough and called back. Someone came out on August 10th and was helpful. He moved my DVR closer to my router for my internet. It worked all of an hour after he left.

Rep who helped me, made sure the 3rd party who signed me up gave me the best deal. Things had to be changed and he helped the 3rd party over the phone. Great job. Impressive.

After being a DirecTV customer for 4+ years we called them to downgrade services from premium package that was around $180 monthly to a standard package that was around $50 a month after my wife lost her job. We had to practically argue with them as the person on the phone was basically just a salesperson who could care less about our situation or what we were going thru. One of the first things the rep said was she could cut the bill to $140 a month and we could keep all the same services we had. Really??? So they just admitted to ripping us off $40 a month for the last couple years. And that's just the beginning... After arguing with them for a half hour or so she finally said "ok but we have to send you a new satellite box." Fine, whatever.

All involved from the start have been great to work with. Hope the follow-up service is as good.

This young lady was extremely poised and professional while explaining this product to me and took the time to answer all question and outline the cost and the benefits.

There are many things I find horrible about this company. The customer service is some of the worst customer support I have ever encountered. They don't care about loyal customers and refuse to work with you. Will never spend another penny with this company.

I am pleased with DirecTV's customer service. They have answered all my questions and been able to resolve or are getting resolved my installation issues.

I signed up at Sam's club after being convinced the service would be excellent and reduce my cost. NOT THE CASE, they lied to get me to sign up: It was more expensive than what I had. The TV would go out regularly in bad weather and still went out even when weather was good. I cancelled it after 16 months and had to pay an early termination fee. They sent the final bill to the wrong address, so I paid it late (as soon as I got it). They went back on their own and charged my credit card the late fee. BEWARE OF THIS COMPANY.

DO NOT TRUST THIS COMPANY! They will tell you anything, will not note your account with any facts about your call, lie to you, promise you things they don't deliver, insist on overcharging you, won't acknowledge dates that are supposed to be entered into the notes of your account, and consume your time. DON'T BE FOOLED, DIRECTV IS A CROOKED COMPANY!!

Awesome customer service. They treated me like if I were family. Thanks guys.

New to DirecTV, many issues on the ATT end of this installation but no issues on the DirecTV end.

After explaining issue to agent he completely took care of it. Very satisfied.

I was extremely happy with the upbeat personality of the sales rep and the professional way that she gave me the information that I needed to make the decision to buy the DirecTV service.

I took off work for an hour because tech was given the wrong contact number; an unnecessary long day for me. Sales rep - unsatisfactory B, installation tech - superb service.

I appreciated both reps cooperative attitude.

I changed from Dish Network, because of the need for faster internet. I tried comparing internet service from several providers. Previous provider AT&T workable but slow. My son was moving home from college, needed more speed. I called Dish Network. They couldn't provide internet, so I called AT&T to find out about U-verse T.V. as my friends two streets over had it. Sold on DirecTV, new service with high-speed AT&T internet, cell package. It sounded good, upgrade from 1.5 mps to 18 mps, 3 months of HBO free. I am disabled with a sight problem. DirecTV, very different from Dish Network. Oh boy the ability to restart programs from the beginning. What I got was a system that restarts programs from the beginning, that would only play for about 10-15 minutes, then freeze, jump content, messages "Cannot connect to internet" this was the strangest one of all.

Tech that came for installation did not perform his job at all. He left without installing any equipment. The tech informed me that due to the fact that he couldn't complete the job that his supervisor would come out and install the equipment himself and we would receive 30 dollars off our bill each month for a 12 month time period due to the unresolve and ongoing issue that we are currently dealing with right now. This is the concern that I am having and that fact that my husband and I are continuously have to call in to work for two days straight and installation still has been done is very disappointing due to the fact that I am a new customer.

It was a change-of-pace to speak with representatives that had my best interest at heart and they held me in high regards and with the respect we all deserved. DirecTV and the representatives made me feel like I was their number one priority at all times and took their time and was patient. Explain to me all the ins and outs of the billing process and though I am not computer savvy and will probably be calling the 800 number quite often for help, I did understand quite a bit just in the short time I was speaking with your representative. Thank you Directv.

I signed up with Directv with a 2 year contract via Sam's Club. After 12 months, I stopped the autopay out of my Sam's Club Card. Directv then charged me $10 more a month to pay directly instead of autopay. Now they have increased my bill by $35 per month. They say there is no deal they can give me, and even though my contract is for 2 years, the special price was good for only one year. That was NOT how it was presented to me, and I don't think it was communicated anywhere that after a year I would be paying more for television, than my cable company used to charge me (which is why I left my cable company).

I have U-verse for internet $59.99 a month. I get a letter in the mail. Get a $200.00 Gift Card for signing up with DirecTV. OK. Had to pay like $50.00 by Visa to sign up. After they came to the house told me it will be $90.00 more for him to go under the house to put it in the guest bedroom. I said "no just do the other 2 TV's." Ok. After a few hours with it I said there is nothing on this but "infomercials" and QVC/HSN Channels and there repeated over and over! I did not know you only have 24 hours to cancel service after that it's a $450.00 cancellation fee and to top it off I got a call from a Filipino salesperson to tell me I will not get my $200 gift card because I have AT&T Service?? Great way to ** your customers!! I WILL NEVER SIGN UP FOR AT&T ANYTHING AGAIN!

I was with DIRECTV for 12 years, then left for Charter because they were cheaper. I am back with DTV and so happy. We get what we pay for!! DTV has better reliability, much better customer service, and all around nicer people. In the 12 years I had them before I never had an issue or problem. That's unheard of anymore!

Customer service and sales was excellent. Unfortunately, my landlord does not allow DirecTV.

There is not enough room here to describe my horrendous experiences with DirecTV (which are still ongoing after 10 months). It started with an arbitrary addition of a Monthly DirecTV Protection Plan charge, that I did not authorize, being added to my bill in the amount of $19.99 per month. I called the first month this appeared, said I did not agree to this service, or charge, and wanted it removed and credited. I was told it was removed immediately and the credit would be reflected on my next bill. (This was an hour long phone call including time on hold.) The next bill reflected no credit and the charge appeared again. I called a second time, another hour on hold, the same assurance was given to me - except now I was owed credit for two $19.99 charges. This ordeal continued for the next four months.

Josh was the technician that did our install. He did a very professional installation of equipment and ensured that all TV's were working before leaving. He also gave a thorough class on the systems capabilities and remote functions. He is an excellent representative for your company!

I like the service and the Tech was very nice and knowledgeable.

10 STAR - I mean what I say when I say the service was a gift from GOD! Me, my family, and my neighbors are utterly and completely satisfied with the professional, personable, superb, service that Freddy ** and Otto provided. Their expertise is absolute. Their caring and concern was heartwarming. They are considerate and anticipated my questions and concerns. Mr. ** answered them and customized their work for me in several areas. I am so grateful for his kindness, thoroughness, and patience. At one point, I heard Otto say to himself, "How would I do this at my house". I grinned from ear to ear. I knew I was in good hands. I show off the expert, professional work every chance I get, it looks great. And, the cost is worth it.

I have had a great experience dealing with every person from sales to install.

0 Stars!!! After 3 attempts at installation, I'm giving up on DirecTV. On 1st attempt installer refused to install dish on an existing pole mount. After he left with little explanation, I spoke to customer service and they assured me that my requested installation location could and would be accommodated so I rescheduled. On the 2nd attempt no installer showed up even though I had gotten text and phone confirmations. When I called I was told that the appointment was automatically rescheduled by the system and that I should have been informed; I was not. The customer service agent told me she was going to credit my account and assured me that I would get a senior installer upon rescheduling so I did.

DirecTV did a great job and I'm happy with my service!

My apartment complex was charging me $300.00 to have a pole in my yard. It could not be attached to the building in any way. Directv was charging $65.00 for the pole to attached the satellite dish to. It wasn't financially feasible for me to purchase directv at this time. The rep gave me the policy for directv regarding my situation.

I've stayed with cable most of my life and atm had no service at all when seeing this latest deal but DirecTV outdid themselves and the competition so gave 'em call and I'm with direct now. Pure and simple. Thanks Guys!

I have tried since April to my billing adjusted. I have eleven months left on my contract. I can't wait to get another service that does not lie. Picture is great and the techs are the best but the billing department has no oversight.

Run, do not walk, away from DirecTV. I bought this service through Costco and was assured that it virtually never goes out. I was told that if it does go out for weather, it's only momentary. Well, the truth is anytime it rains here in Houston, it loses satellite signal. It rains here often. I've had the service now for 7 months and it's been a disaster. But, wait, there's more... If you hurry now, you, too, can get to deal with DirecTV/ATT's horrible customer service. They are no help because there is nothing that they can do about a very unreliable system. Unfortunately, I'm stuck with a 24 month contract, but you don't have to be. Do not get DirecTV. YOU WILL REGRET IT.

After 18 months as a DirecTV, I was automatically charged $50 for 'NFL Sunday Ticket' - a package I most definitely never ordered, and will never order. I figured this would be an easy call to customer service, since there has obviously been a simple mistake. However, I was on hold with customer service and transferred between different departments for 1 hour and 3 minutes! Who has time for that? The customer service representative was very kind and it was not his fault, as I assume extreme under-staffing is to blame. DirecTV - you need to do better. This was a disrespectful waste of my time.

I signed up with a local store promotion to have DirecTV installed & I would get a $200 card back in the mail. We set the install date. I had to call & change it once due to a personal conflict. They said no problem. I waited all morning today for them to call/show up & nothing. I called them & they had canceled the order & would not honor the original sales agreement, trying to give me a higher price than I was quoted. No one ever apologized to me. I even talked to the "manager" and was given the same excuses. While this would have been a better deal for me than cable, maybe I'm glad it didn't happen if this is how they treat potential customers!!

Needed two Atlanta stations, WSB-TV, Channel 2, ABC and WAGA-TV, Channel 5, FOX. Your rep said it wasn't on his list of stations. I asked him to talk to a supervisor and those two channels were added to the list. Your person was very pleasant and tried to be helpful. So all's well that ends well.

My rep was thorough and answered all of my questions clearly.

My only problem was AT&T did not hook up my internet at their scheduled appointment. I had to buy a Brand-new phone with hotspot so I can complete my school work online... I was very sad that didn't do what they were supposed to do from the beginning. AT&T and DirecTV did not communicate very well with Each other...

I reconnected on the buy back program, which was free premium channels for 3 months, NFL Sunday ticket for free and choice extra package for 70 plus bill pay brought it to 65 a month to include 200 visa. 1st problem they did not activate my DVR so I did not get my channels without having to call technical support. 2nd problem the guy did not list that I got 3 months free premium channels. 3rd problem they would not give me the 5 dollars off for bill pay, so they say I owe 78 a month. 4th problem they were not giving me the visa 200 like they promised because my account number was the same. After 8 calls I canceled, tired of not getting what I was promised and since I cannot speak to the original rep I cannot get what was promised. Never had so many problems before. Is it because AT&T took over? Love directv, but I was charged 214 for two months. That is just crazy.

I signed up for DirecTV a year ago to save money. I spoke to a very nice lady and was quoted a price of $37. I asked about extra fees and told there was no extra fees, not even for the box that records the programs unless I was to get the one that records for more than 1 TV. Then when I received my bill it was $49 dollars, I called back and they were able to get it down to $47. Then the next month I was being charged for the equipment that records, I had to call them again. They agreed that I wasn't told that information and so they credited my account for several months so I would not have that fee. I then had to call again when they began charging me more money for my sports package (The Spanish soccer league), I was going to cancel the sports package but the guy found me a deal to only pay around $3 a month so I agreed.

I am a new customer and very please so far with the service and assistance.

Due to a severe flood, it is understandable that the technician could not keep the appointment. He was not able to leave his home, he was flooded in, and we were also not safely accessible to roadways covered with water. I do wonder why I received a phone call, text, and email telling me the technician "was on the way" and even narrowed down the arrival to a 30 minute period between 8:40 am and 9:10 am. In reality, he wasn't ever able to leave home. How could he have been "on the way" as three messages stated?

The worst TV company I ever been with. When I signed up I was quoted $51/month. After a year the price went up to $86/ month. I call them, changed to a cheapest package (the price was supposed to be around $30/ month) but next month I was charged 96$...even If I was seeing just a very few channels. So I just paid $200 a cancellation fee and left them. I will NEVER EVER will go with DirecTV again!

The installation was fast and friendly. The sales representative was friendly and informative. Got DirecTV through AT&T and glad I switched from U-verse. Just got it installed, but the picture seems more clear and more channels for a better price.

Could've talked for hours with the representative. So helpful and reassuring that I made the right decision.

Placing the order was effortless, but the follow up calls attempting to get info was a little time consuming. Still am not sure about when or if I get my $200 gift card.

Just don't show up, lie when you call, mislead just aggravating. We're calling all day on two latest visits that they were on their way or on site. Total lie. They just cannot be trusted. Terrible service. Now into my next wasted day waiting for these morons. Don't subscribe. Terrible.

Directv customer service is terrible! I have several complaints concerning DIRECTV. AT&T ruined the company. The service men and women they contract with are very inconsistent. I think one out of five service people are lazy and not actually willing to do their job. Just slapdash up there. This company has made no effort to stand by promises that there. If you have a problem you are going to get the runaround. I was promised a call back from a manager that never happened. Later when I called back again, I was accused of making up the story because it wasn't in the notes. Hint: Record your conversation with them. Go with another company! It's not worth dealing with all of DIRECTV BS.

Professional and knowledgeable customer service. Lower cost than Time Warner with more entertainment and news channels.

All questions answered and help beyond that asked.

I wanted the $ in the contract I was signing. He showed me an email that I had received that had all the info I was looking for. Great job knowledge of my account and the way things work at DirecTV.

Good experience with rep and his professional knowledge of product.

I've had my DirecTV for a year at quoted price of $79. Then first bill after year was almost doubled to $125. When I called to have it removed I was told I'd have to pay the $125 plus over $200 for early cancellation! I would never have agreed to this knowingly. I have been tricked and I won't do business with someplace like this.

I always commended DirecTV for their great customer service up until about a year or so ago. They recently moved their customer service to another country and their reps do not understand the product at all. I was on the phone with a service rep for 20 minutes trying to understand why my account was suspended for nonpayment when I am on autopay and the credit card is valid with a current expiration date. After 20 minutes of he not grasping this I nicely asked to speak to a manager. I sat on hold for another 20 minutes before just paying the bill online.

Been with DirecTV for over 10 years. Always been happy with them UNTIL AT&T bought them. Now, billing problems, price increases, programming issues and the LAST straw -- a blackout of the local channels last night during the Olympic medal races! When I called, endless hold. When I finally got through today, they offered me a $5 credit. PATHETIC. I'm switching to cable.

It all around with good with lady I talk. She try her best to help. She was nice about too.

Experience has been great so far. Sales was easy and when we changed delivery there were no problems.

I am excited to have this service. All personnel have been courteous and professional. So far the product is great. Simple operation! Transition has been a breeze. Service plans can be complicated. Be sure to understand all of the costs for installation, equipment, and mo. service and taxes. I had a few cost related surprises even though I thought I had covered the plan thoroughly. Ask for full disclosure. DirecTV keep up the great work with a focus on customer service and satisfaction.

So far so good. Until the equipment is installed and I can rate the UHD 4k picture quality, I can only speak to my experience with sales and customer support.

Great service. Issue was resolved fast. I like how things were handled.

We moved into a new apartment that a dish will not be allowed to install, but before we decided to moved in we inform the DirecTV on that matter and they asked me the address of the apartment to confirm it. My concern during that time was the early termination fees, so I asked them about it and they said since it was beyond my control and we can't do something about it, they will not charge me with that fee, so we decided to push with that apartment instead.

Very polite and understanding to your questions.

Although I seldom watch tv, I was hoping to catch an interview with my husband on the local news channels. Unfortunately, when I took the remote from the kids, none of the channels I wanted to watch came in. The screen was black. I restarted the receivers on both TVs, with no change. I called the Directv customer service line and got a recorded voice that kept sending me in circles with no solution. It finally directed me to their website, which was no help either. I just wanted to sit down and watch the local news, and was thwarted. I'm extremely frustrated that Directv wasn't functioning and the problem was not resolved in a reasonable time frame. Let down. Frustrated. Disappointed.