DIRECTV Reviews

Overall I think the service is good, minus the top secret billing procedures. I cannot understand how with every other agency our AutoPay works great, but randomly with DirecTV. Despite our monthly bill being 71 dollars a month, we get hit with a 213$ bill. So I'm assuming that's three months of service, but when we call... BAM. There's no reason! Just a weird apology and it happens again. We have a busy life, with babies, and kids, and I think perhaps DirecTV has a secret handshake agreement with my husband's ex, but they are seriously on the same passive aggressive tactics meant to cause secret fights in our marriage while wreaking havoc on our checking account. DirecTV why must you be the bane of our existence.

The sell of the service was wrong, the installation was never done completely, the customer service of the agents was bad and rude. My home accepted DirecTV as a cheaper service for TV. On April 20th the service was supposed to be installed. The installer arrived at 2:53 pm to do the installation. He was unable to finish it. He returned on April 21, 2017 at 11:00 am. Once he completed the service he told me that we would not be able to watch all our TV at once. I explained to him that that would not work for this household and that the sales representative knew how many TV's we would be connecting.

We have had DirecTV for some time and "bundled" it with our phone bill to save money. I noticed the end of February that DirecTV was charging us 34.99 for a hockey package we never ordered. I called up and spoke to someone and she said she had stopped it and would refund us for the months we were charged. Jump to April. Never saw any refund so I called again and was AGAIN told they would stop the charge (no one followed through in Feb and didn't even document that call), and she would refund our account for two months even though we had been charged for four.

My roommate had DirecTV service when I moved in. The contract was in his name. When he moved out I got my own TV service. While living with my roommate several times I paid for DirecTV with my debit card. I guess my ex-roommate let his DirecTV service lapse. Three (3) months after he left DirecTV charged my account $199.38. Again I never had a contract with DirecTV. When I first called DirecTV they acknowledged the mistake and gave me a resolution #. A week later I called DirecTV and they said there was nothing they could do??? So far I have spent over 1 1/2 hours on the phone with DirecTV. All they give you is a runaround. Also when we had if there was a hint of rain - no service. Very bad company.

I signed up for DirecTV based on the following guarantees: I would receive all the channels I had in my Uverse 450 package, plus the EPIX channels, plus price would remain the same for 24 months, plus I had 15 days to cancel if I didn't like it. After one week I realized I didn't have all the channels, so I called. That was when I found out that none of what they told me was true. Some of the Uverse 450 channels as well as the EPIX channels were not available at all, and the premium channels were only going to be provided for 90 days.

I have arranged to sign up with the above company but decided to look at the reviews and I am horrified and will cancel immediately. The installation was for three weeks from now and I hope there will not be a problem as they indicated there would not be. I met up with two salesmen at Walmart. Actually was waylaid by them and they talked fast and it sounded good and before I knew it I was going to have a new service. My present company had raised their rates tremendously and I needed a change but I do not think this should be the change. Will probably stay where I am and see what else I can do as this sounds horrifying. Any advice for me if you have had to cancel before installation and had problems?

DirecTV is seriously a joke, I do not recommend this company to anyone! I rather sit on the couch and stare at the wall then give these people my money. It has been nothing but problems with this company since I've started with them. Save yourself the trouble and headache and honestly just stay far away from this company! They have no idea what they are doing. Best part is when it came time to move and disconnect with this company, they gave me nothing but problems and hidden fees. Everyone stay away! The customer service sucks too.

When I signed up for DirecTV I was told my bill would be $39.99 plus taxed in my area. That I would be getting a $200.00 gift card for starting services today. I asked if I would be able to watch minor league baseball. He said of course. I repeated all the things that were promised to me. The sales person also repeated I would get a $200.00 gift cards, minor league baseball and my bill would be 39.99 plus taxes in my area. A week later my discover card was charged $64.00 no minor league and will not be getting a $200.00 gift card. I have called DirecTV daily with the same lies. The supervisor told me in order to get what was promised I would have to get a attorney. WTF. DIRECTV ARE LIARS. DO NOT GET DIRECTV. Not one customer rep can or will help me. LISTEN TO THE Calls that are RECORDED for QUALITY.

I had DirecTV 6 years ago and had a good relationship until the contract was over and they refused to offer any deal unless I left and came back as a new customer. So I did and when I did in 2017 things changed!! Could not fix a freezing picture and after 6 mos. I as well as them agreed to end our assoc. with each other. End of story, OH NO. They billed me again and then after 2 months sent me an e-mail bill for a -$61.00 then after 2 more months I rec'd a bill for $14.00 that was for a pay per view when I first got service and they forgot to bill me. So when I ask about the credit they said it's not a credit to me it has something to do with ending the contract. None of this made sense and the person I was dealing with was not very informative and was very confusing. I told her that DirecTV was never to contact me in any way at all ever. I don't feel this is over yet, worst company I have ever dealt with. Poor service and poor customer relations.

I have had directv for 5 months. We recently started having problems with a reception on 1 channel, then 2 and in a week 4 channels that we pay for cannot be watched. I called customer service and was informed that THEIR dish was failing and It will cost $99 to send a tech out or I could enroll in their maintenance plan @$7.99 per month. I feel that since THEIR dish is faulty I shouldn't have to pay. The agent said that we will start to lose more and more channels due to the defective dish.

1. Switched from Time Warner to DIRECTV and was suppose to receive a VISA gift card for the promotion Within the first 6 weeks. It has been 4 months and yet to receive. Called numerous times, but still have not received. Keep getting the same comment, you should receive next week. 2. Quality of programming has been absolutely terrible. Unable to watch recorded movies and the On Demand feature never works properly. Called numerous times as well and they keep blaming my internet service provider which I have since upgraded my internet speed and replaced the modem and routers, but problems still happen. 3. Customer service is worthless and very rude. Have not had one positive experience where they fixed anything. If it were not for the two-year contract I would have dropped the first week based on service received. By far the worst company to deal with.

They are very rude, and I would never recommend them to anyone. When I left their service, they sent me small box to send back my equipment. The box was too small as they had given a big old receiver. I made several calls to get a larger box, and they said to send the 2 back as the old was no longer used which I did in Dec 2016. I was prepaid and my bill was paid every month. After that I received many offers to come back. Now in April I have received a bill from a collection agency saying I owe $41.99. When I called them they said I had ordered a Football game in Jan of 2016. I tried to tell them I am 81 and hate football, and why didn't they send me a bill, so I could have check this out. My Credit is very good. They informed me they don't send a bill until the box comes back. My family think they are taking advantage of a senior. I am so angry and well fight it.

I was told I would receive a $200 rewards Visa card within 4 to 6 weeks after signing up. It has been 4 months and I have received nothing. If you call they say they have no record of it and can do nothing about it. They are such liars. I will never recommend DirecTV to anyone not even my worst enemy!!! If you try to record shows they don't record half the time even though they're set the record you get nothing. If you want to rewind you can't get it to stop. It's just ridiculous but they sure don't have any trouble taking the money out of my account. Beware!!!

First, we are paying for regional sports channels, listed as separate charges, even though we don't want that feature. When we called to question, either the person could not or would not understand the language and relentlessly tried to sell new packages, ignoring our repeated objections. In another call, after maybe the sixth time we had told her the purpose of our call and told her we didn't want to buy any addition to our plan. She told us she would need to transfer us to a different department. We will not add receipt which would be our bill. We will try to find a different services.

I cancel service with still 20 days left of service and payment made in advanced. Directv removed channels that I have been watching for the past 20 years. When I call they gave me a excuse that they had changed the Choice package and those channels were no longer available in my Choice package. Even sports channels that I had paid in advance they removed. Such sore losers. What they just did made my decision to go back to Cox and especially the savings of $100 per month with more channels and high speed internet more acceptable. Also, I call them 3 months ago to complain about the prices and they said they could not reduce the bill. When I finally call to cancel, they were willing to match Cox Cable offer of $100 less per month. I was even more upset. I could had been saving $100 per month if I had call just to cancelled.

I was promised 25.00 month service for 2 years, 200.00 visa card and unlimited data on my ATT bill. After I agreed and after installation I called regarding when to expect my card. They stated 6, 8 weeks. I then called back several days later asking why my bill is 58.00 after only having 14 days. That's when I was informed I was not eligible for the card debt or 25.00 per month. My bill is 50.00 per month. They stated they sent me a email confirmation which I never received so I never confirmed it. But I am still in a 2 year contract. I agreed to the contract I was originally told, not to the one they changed on their own without my consent. This is fraud.

I signed up for a year because I was on a lease. They told me it was okay because they understand I am a student and I am not living permanently in this town. They locked me on a two-year contract and charged me a disconnect fee. Upsetting and a total ripoff. Don't do it!! Big mistake.

When considering switching over from Xfinity, I was assured by 2 different sales people that contacted me at Costco, that I would be able to get the channels I desired for considerably less money! So, I agreed to make the switch. Within a day of being set up with DirecTV, I discovered that 2 of the 3 channels I had specifically said we wanted were not included in my pkg as promised!!! And for $30.00 more, I could get 2 of these channels, but then would lose the 3rd one that we wanted... but if I upgraded to the Premier, I could get all of them. I did NOT want the Premier!! Talk about a bait and switch operation.

I am constantly having my programs stopped or having to rewind to the beginning when I am half way through. There seems to be an issue with all showings. So frustrating!! Why do the programs freeze? Why can you not rewind to where you left off? You have to go through playback to the beginning and then forward till you find your place. It's not occasionally it's often!!! Fix your problems, we are charged enough for cable as is, we should be able to enjoy without constant interruption and frustration!!!

I would not recommend DirecTV to anyone. When I first signed up for DirecTV, I was excited because I thought it was a good deal; this especially once I was told I would get a $200 rebate Visa card once I signed on. My rate was only $55 per month but of course you have to have a 2 year contract. I tried several times to sign onto site to get my $200 gift card to no avail.

I signed up in January for a two year package at $50 for DirecTV. Now they have changed that in the latest bill. If DirecTV was comparable to my old Dish, I wouldn't have a problem with the extra charge this month but it is not. Do not go to this package.

I have been with DirecTV for 6 years. It was good up until now. They recently put me on a new 2 year contract for adding a coupon to my account. Shortly thereafter, my programming completely stopped. After calling and being tossed around to four different foreign service reps they told me I'd have to pay $99 fee for someone to come out. Since when? So now I have to pay for nonservice as well? OK so, it's either pay for a tech to come out every time they purposely cut your service or $200 to say good riddance. Bye bye DirecTV. Best $200 I've spent. They got me this time, but next month I'll be saving money with my new uninterrupted, noncontract cable service!

DirecTV is a joke. It worked great at first but through the years I've been through 4 boxes and my on demand never works but if you're lucky it might work once a month and all day long shows lag!!! Why did the government take away free tv just to make us pay for a new hd tv and a box and a monthly costly plan just to have nothing but headaches with DIRECTV EVERYDAY?? What am I paying for? I WANT MY OLD FREE TV BACK WITH UP TO DATE SHOWS!!!

I have been a loyal customer for 12 years. I am frustrated beyond words and DirecTV is very close to losing my business. My landlady and I both have the same address. My house is the small house behind hers, often referred to as the “rear” or “guest” house. Another complication is the fact that we both have the same last name but are not related. I moved to Dallas a year ago and decided to keep DirecTV. I was tempted to switch to Charter because the pricing was much more competitive but agreed to stay, primarily because of the NFL Sunday Ticket package. At some point during the last six months, my landlady switched her television service from Charter to DirecTV. Until now I have always been impressed with the professionalism and courtesy of every representative I have dealt with.

Attempted to sign up for DIRECTV and was promised a discount price for 2 years $66.00. Was told everything was fine but they were having a hard time verifying my address. No one else seems to have this problem. Then got cut off 3 or 4 times and things changed each time. Last time they said that I could not use them because I had a freeze on my credit, which I released them. Then informed me that I would have to pay $149.00. This is for my protection and has nothing to do with me making purchases other than I have to release the freeze temporary. Then told me I had to have an ATT phone or product. I live in a rural area and had same DISH for 13 years and paid on time. By the time DIRECTV got done I felt like a criminal.

I asked a question about my billing and "OMAR" was very slow. Then he used the F bomb on me and I was so appalled that I hung up. Ever since AT&T took over DTV, the service has gone downhill, along with all loyal customer perks! I have never been treated like that by any company that I do business with. This is why I will dump any companies with any ties to AT&T or DirecTV!

When I signed up for DirecTV I was told I was able to get 4 rooms no additional charge. I did not have the TVs at that time and the Service Rep said no worries. When I get the TVs I can call and set up with NO CHARGE. I call today to do so and was told I would be charged 300 dollars for the 3 additional rooms. They refuse to honor their words. DIRECTV says customers are their number one but they fail to note they don't have integrity. If you are thinking of switching to DirecTV pay the extra cost for cable and skip the hassle and lies. I am so disappointed. After asking for a supervisor I was on hold for 30 mins and the supervisor Richard ID ** was rude and ready to cancel my account. I wouldn't recommend anyone to this kind of service. Horrible.

I am unable to stream movies from DirecTV. It continually buffers and eventually stops saying my internet is too slow. I know this is not true. When I stream with my Smart Tv or my Amazon Fire Stick I have no buffering issues whatsoever. When I called customer service they offered no solution other than upgrading my Internet service. Obviously they are just trying to get more money out of me.

There was a time when I used DIRECTV as prime example of what a great company's customer focus should emulate. I have been with them for 7+ years now and have exactly 2 months left in my current contract - counting down the days! Since they changed ownership the customer service dropped to the point where anything they say to you now has to be taken with a 'grain of salt'. My wife and I have been provided false information on quotes, program packages on almost every occasion since. Oh and be careful about setting up an auto-payment with them now. They will hike up your rates and hit you with hidden charges all day long - sneaky little vultures, I call them.

I've been a DirecTV customer for decades and have loved them. They had a superior DVR that supported single frame viewing, and their customer support was excellent. AT&T has now broken it. I called support. I had to repeat the error code 2-3 times. I don't think he ever even looked it up. Even after repeating the description of the problem multiple times he didn't understand it. He then told me he would have to dispatch an on-site technician.

I have the worst experience with DirecTV. Too much resection. I cancelled the service right away. I have the service for only 30 days. Then the next month they went to my checking account and withdraw $765 without my consent. I never gave them my acc #. Neither my pin #. Be very careful.

DirecTV was bad before, and now worse since AT&T took over. Rates just continue to rise. Every time I turn around, there are more fees that don't make any sense. What happened to good customer service and wanting to retain your customers? Very disappointed. As soon as my contact is up... I'm out.

I have been signed up with CenturyLink and DIRECTV since October of 2016. From October to January, my DirecTV and CenturyLink bills were combined, since they partner together to do "joint billing". I paid all my bills, on time in full every month. CenturyLink (50$). DIRECTV (60$). (ROUGHLY total was 115-130/month). I noticed a increase in my bill February 2017, of $400+, and found out DIRECTV had overbilled me. I decided to separate my billing from CenturyLink/DIRECTV, so I could watch my billings better for both accounts. DIRECTV had "removed" the $300 worth of charges from "their billing" but the $300 had remained on my CenturyLink account this whole time.

When you sign up you have to finish your order with a debit card which they don't tell you they keep on file so they can charge when they feel like it. Plus they turned off my services, called me and told me if I didn't pay they would turn off my services without working out payment options then 3 months later took close to $1000 from my bank account. These guys are criminals and liars.

I have DirecTV and AT&T Uverse a/c **. I just wanted internet however they forced me to buy DirecTV by offering $200 gift card which I never received and after calling many times they said it is expired now. WTF. Now suddenly my charge went up from $62 to $143. I called to cancel to retention dept. He said he drop it to $75 then it never happens. AT&T has gone worst with DirecTV combination. They are killing their reputation by cheating their customers.

Extremely frustrated with this company. Can't wait until I cancel my services with DirecTV. I considered DirecTV a year ago, because of their incredible deal. I decided to take 2-year contract for $35 with Optimo Mas. Well, it turns out the promotion was for the first year, so, now my plan has gone up to $95. I was told that after my year promotion ended that I would be renewed. So, now the promotion has ended and they have nothing to offer. REALLY!! Also, I was disconnected more than 3 times. This is just a scam. DirecTv doesn't care about their customers and eventually, I hope, they go out of business. I'm 21 years old and I will never consider them as a TV service again!!! The customer loyalty crew are VERY rude!!! If I could I would give DirecTV 0 stars. Can't wait to cancel my services!!! Counting down the days!!!

My bill is ALWAYS WRONG, more than it should be. Things are constantly being added to my account without my consent. One person tells you one thing and when you call back it's a totally different story. Then most of the time there isn't even a record that you called in. Very, very frustrating mostly because you can't understand what the person you are talking with is even saying! It's like the are constantly trying to screw you, overcharging, double billing, etc! And the prices are very high. Never dealt with such poor customer service!

I get calls every hour on the hour for absolutely nothing, just creating nuisance. The business has a lot of limitations, the service provider has not reached advancement clearly in certain areas. They cannot provide services in certain developed areas, so what sense does it make to keep calling a person every hour on the hour disturbing and annoying phone calls. Im condescending their abilities due to their poor and disorganized telemarketing skills, my only words are they need to be shut down.

Since we signed up we have had issues with billing. One month it's $78, the next it's $127. They can't explain why other than mistakes on their side but the price is the price you have to pay it. They are always rude, can seem to keep them on the line you get accidentally hung up on many times. When you try to talk to them about why your bills so high they give you the run around until you give up and pay it. All I can say is DO NOT get Directv. You will be broke and tired trying to deal with them.

First off, my bill amount changes every month for no obvious reason. Second, customer service is awful. They give a lengthy script when all I want is to talk about my issue. One day I got charged for a movie that I could not watch because I didn't have internet service. The rep told me over and over again that the charge was valid because I ordered it. She said I could pay $99.00 for equipment to have internet access to On Demand movies. I talked to a supervisor who gave me a refund saying he can see on my account that I would not be able to watch movie. He saw I had no equipment for internet.

I've had DIRECTV for a year and it has been the worst customer experience I've ever had! I've had to call 8 out of 12 months because they charge me much more than the previous month. When I initially bought the service I was told I had a 24 month price guarantee... Lie! When I speak with a representative they don't even know where the charges came from! Every time I try to speak with a manager they always say "we're experiencing a high volume of calls. It will be about a 7 minute wait and I can't guarantee they'll be available." I'm always on the phone for at least an hour and I still never get a reason as to why I'm being charged for the incompetence of their employees. NEVER DOING BUSINESS WITH THEM AGAIN.

I called Directv's technical support today and talked to a very rude lady who didn't ask me what the issue was, didn't try and solve anything, just told me she was sending a service tech out and I would be charged $99 for it. She wouldn't let me talk to a supervisor and told me she was the only one I could talk to in the entire company. Then I talked to another guy who said he was a case manager who told me he was not going to help me and to hang up the phone. In all, I talked to 5 people and 3 of them were rude, disrespectful and had absolutely no intention of helping or even finding out what the problem was, just wanted to charge me for a service call whether it was their fault or mine. This company has serious issues with customer service, they couldn't care less about their customers and I hope someone sees these reviews before they go with this company.

After being promised the unlimited package for $95 month ($45 tv, $50 internet) over the phone, my bill hasn't been correct yet and it's been 5 months. Turns out the salesman told me unlimited package, but signed me up for the choice package. Every time I've called, they say they can't switch my package because it's only offered to new customers, and I'm no longer a new customer. Finally, someone from the loyalty department told me they were putting in for an "escalation" where someone would listen to my original sales call. If they heard what I said, they would adjust the price. She told me they would call me back within 10 business days. I never heard back from them. I called again and they put in for another escalation. No response.

Take a look at these dates. 04/13, 05/13, 0713, 08/13, 10/13, 11/13, 01/14, 02/14, 04/14, 06/14, 07/14, 09/14, 11/14, 01/15, 03/15, 05/14, 06/14, 08/14, 10/14, 12/14, 02/15, 04/15, 05/15, 07/15, 09/15, 11/15, 01/16, 03/16, 05/16, 07/16, 09/16, 12/16, 01/17, 02/17, 03/17, 04/17. These are all the times I had to call DirecTV to have them fix a billing issue that was their fault. Many hours of my time that was not compensated. When the BIG boy called his answer to me was, "We fixed all your issues so you really don't have a problem." SMFH #directv

I HAD DirecTV for 15 years. Until recently it has been good, other than the annual rate increases. I've also been paying for their service plan scam for as long as I can remember. I finally had a problem with my SD DVR constantly rebooting itself. The first call to customer service I say with MUCH sarcasm, was met with, "Our tech department knows about rebooting issues and will let you know when the issue is resolved". I have 3 receivers, only one is doing this, so it looks like it's a bad receiver. "No sir, the sheet I am reading this off of doesn't say that" (again, sarcasm, but you could tell it was a script).

Called to cancel my service in January and was offered a HUGE discount for 12 more months. I accepted and acknowledged that there would be a cancellation fee if I left prior to the 12 months. My discount only lasted 3 months (not the 12 they offered) but the early termination stands. Spoke to seven customer service people who all seemed embarrassed that I was lied to at cancellation by a rep named Charles. Number seven handed me off to number eight telling not to worry - this will get resolved. Number eight, after 75 minutes on the phone (with all the trained-to-lie-reps told me) nothing can be done. Yes there is - Directv will eventually be in my rear view mirror FOR LIFE. I advise all to avoid these scumbags. Scumbag business practices do not fly. WRONG IS WRONG.

I called DirecTV on April 7, 2017, and told them I was cancelling and going to Dish. The Dish guy had already taken down the DirecTV dish and was installing the new dish. I told this to the agent at least THREE times. After about 20 minutes on the phone it appeared that I was done with the cancellation and the phone went to recorded music and stayed that way so I hung up and was sort of disgusted with the process. The agent told me I would get return boxes for the receivers and a final bill. As of today, April 18, 2017, I had received nothing from DirecTV so I called them again. This agent told me I had not been cancelled and had only talked to sales on April 7.

I was quoted 89.00 by 3 different representatives. After they installed they changed it to twice that much. When I talked to a supervisor he said it was a miscommunication and we have to "move forward." They say they are recording the call for quality assurance. It is the customer that should record the call. Don't be scammed. Then 20 days later I receive a bill for over $450. Called about it and told by one person it was a past due amount. I hadn't even had the service for a month! Then after two hour conversation with another representative he says it was all messed up and they would look into it. 10 days later and counting. Also the say over 300 channels... 200 of them are home shopping, infomercial, and DIRECTV on demand channels.

When DIrecTV wasn't owned by another communications company it was fair doing business with. I switched from Comcast and the equipment I received was defective for months on end. I had to call support time and again until they replaced the receivers. It took almost a year! Upon changing the receivers, DirecTV arbitrarily extended the contract another 2 years! When I thought my contract was over and I finally got rid of their service, they decide to tell me something they didn't disclose when replacing the equipment. The contract was extended. Now they pretend to charge for the balance of the contract. When I refused they went ahead and arbitrarily charged my credit card, but, surprise! It's AMEX so I could refuse the charge! Now they are pestering me with bill after bill. Does the FCC or the Better Business Bureau have any authority over these practices by malicious enterprises that thrive on playing against their customers?

Our account with DirecTV was in very good standing and our 24 month contract was scheduled to be fulfilled on 4/24/17. On 4/17/17, we called the DirecTV customer service department to learn about the options available to renew our agreement with Directv. Prior to the call, we had completed some research on DirecTV's current offers for new customers. Prior to the call to DirecTV's Customer service team, we were also ready and willing and to sign up on a new 24 month contract with DirecTV. However, 58 minutes later, after speaking with two separate Directv reps who both lacked the ability to preserve and maintain our business relationship, the call ended and so did our attempts to renew a new 24 month agreement with DirecTV. In short, DirecTV was unwilling to offer us the terms any new customer could currently receive. What made us most upset was their righteous behavior and attitude.

Was a customer. Good service and great customer service. Really liked them. My rate went way up. Called to see what I could do and got a very rude person who could not/would not help and said there was no one else I could speak with. Canceled them and went elsewhere. Since then have gotten constant calls, usually 6-7 pm and on Sundays. Every single time I have requested not to be called again. Got called last night and again tonight. They have burned any goodwill I had left. Not telemarketing, harassment.

Ok in January 2017 I signed up for satellite TV from DirecTV. I did so under the false promises that I would receive 3 months FREE along with not 1 but 2 Visa gift cards totaling $300... First off, I never received the gift cards and called customer service and was AGAIN PROMISED the cards and STILL NEVER RECEIVED THEM. Also, not once but TWICE my service has been frozen. They also tell me I owe $287 and I'm not even supposed to have a bill yet. Needless to say, I wouldn't ever recommend DirecTV to ANYONE. PS: THEY ARE A SCAM.

I have had the absolute worst experience with DirecTV EVER! If I could rate them in the negative I would! I have spent over 6 hours on the phone with them trying to figure out why they have missed 5 install dates!!! It's been two months since ordering my service and still haven't got them! I HATE DirecTV with a passion and I will protest against them to anyone considering getting their services!!!

Do not do it! You have to pay for them to come fix it. If the weather is bad you have no TV. It freezes, disconnects for no reason. And they lied to me in the beginning, even though it is ATT they told me no UVERSE as they wanted to sell me DirecTV when my whole neighbor has UVERSE. Yes I know they are ATT now BUT you deal with DirecTV and they are worse than ATT. Just my opinion.

I've switched to DirecTV about 8 months ago and it's the worst mistake I've ever made. Customer Service sucks. You either get someone who can barely speak English or just don't speak English at all. I spoke to 8 different representative today and no could tell me what was wrong with my cable. I've been told in 1 day that my cable was disconnected for non payment then I was told I canceled my services. Then I was told "oh no, nothing is wrong with your services. Let me get you to our technical team." I would not recommend this company to a dog if they were the only ones on earth. As soon as I am able to ditch this company, I am doing so. Please stay with your current cable company if you are thinking about switching to DirecTV. HORRIBLE.

Save your money. Such a terrible company to do business with. I moved for work and couldn't put a dish on my building per my landlord. Was forced to pay for the 18 months remaining on my contract. I would highly recommend that people switch to Charter Spectrum. No stupid contracts or fees like DirecTV has. Please do not support DirecTV.

Do not switch to DirecTV/AT&T!! They are horrible! One month your bill is a set amount and the next month it is much higher. The reps are rude and you can't even understand what they are saying!! These people are a rip off!!

I switched to DirecTV two weeks ago. The on-demand is still not working after 8 calls and a tech coming out. All they say is "I apologize". So I switched back to my previous supplier. I asked them to remove the satellite since the service isn't working. He told me for a fee of $149. Are they insane? They can't get the service working after 2 weeks, which I am paying for, and then they want to charge me more money to get rid of their equipment. This is the worst TV service and customer service I ever encountered. And they can sue me for the balance because I'm not paying for service I never got. Don't go to DirecTV - it's the worst!!!

First of all, thanks to the agents for being patiently listening my explanation and helped me get the credit back and sorted out everything. I have suspended my account in Dec 2016 for moving to other state. I made a phone call in Mar 2017 to make an arrangement to connect DIRECTV in my new house in May. Because I move in the new house in May. Today I got an email says that DIRECTV bill was charged to my credit card for March and April days!! My TV is not set up anywhere, I have not been watching DIRECTV at all since Dec 2016. My account was activated immediately when I made that phone call in March to schedule DIRECTV connection in my new house 'in May.' I am surprised why it is not a standard practice that the billing should start after the TV is connected to service, but I have to make a separate phone call and explain.

As soon as possible I will leave DirecTV and NEVER recommend it to even my worst enemy.

We "bought" DIRECTV on March 30th... already had internet through CenturyLink and saw that we can BUNDLE our services and get a really good deal on internet and CABLE. The QUOTE came out to $78.00 for BOTH. I didn't believe this so my wife got on customer service chat with CenturyLink and the guy says "Yes that will be your price." Well here it is April 14th and wouldn't ya know we now have 2 SEPARATE BILLS and alone the DIRECTV is $80.00!!! My wife asked a rep "So what exactly is bundling then?" Her response was "You save $5." LOL. This bundle garbage they are selling is a word play/bait and switch, you actually get a BUNDLE quote but the thing is it is all MADE UP FANTASY. Less than 24 hrs after install and we can not cancel service without paying almost $500. AT&T and CenturyLink are a scam... we had great service through CenturyLink, but this bundle is a joke...

We signed up for DirecTV in October after hearing that we could save money on our satellite service in addition to saving money on our AT&T Service because of combined packaging of service. In addition, we were told we would get a $200 Visa Gift Card. Nothing works right! There is no $200 Visa Gift Card - AND - they have no record of offering it to me - Surprise! The ability to combine my cellular and satellite services??? - non-existent. The ability to complain about services offered is shut down by front line workers who are obviously instructed only in the art of shutting the customer down with a simple "we have no record of that so there is nothing I can do for you" message of hopelessness in an effort to get the customer to go away and leave them alone.

I logged into my account today to modify my service package. I wanted to downgrade due to not using many channels. It appeared I should have been able to select another package, but when I selected on it, I received a message that I needed to call. I bet if I were upgrading, I would have not had this issue. I called and 25 minutes later, I was still not able to modify the package. The agent continued to talk and try to convince me I did not want to change. I repeatedly told her I knew what I was losing and I did in fact want to change.

Beware, horrible customer service, no tv in bad or just cloudy weather. I was injured at work & had to cancel my service. They agreed to set up monthly payments for me the next day. I checked my bank account & they had took $500 out which was every dollar I had to my name & refused to refund me my money. I have a family to take care of & had no money for even groceries after they did that. If you ever get service with them use a prepaid card because they will agree to monthly payments one day & then drain your bank account the day after.

I called DirecTV Feb 21 to let them know I needed my services stopped because we were moving. We sold our house and were getting transferred out of state. We were getting put up in a hotel until we close on a house. She informed me they could suspend it until May to give me time to get into a house, just be sure to take my receivers with me. Fast forward to April 13.

I am a DirecTV customer and have twice had problems with continual loss of signal (signal would cut out every 5 minutes and DVR would reboot) that couldn't be remedied with rebooting, checking connections, unplugging, etc. One tech I spoke to said he thought it was a software glitch that others had complained about as well and they were going to proceed on that basis. They said they'd send periodic e-mails about what they were doing to remedy the problem. They never did send any updates, but within 2 days the signal was back up and was okay for about three weeks. Then the problem returned. I explained to a new tech that this was a recurring problem, what I had reported the previous time, etc., but she was rather dismissive that this was potentially a software problem and immediately told me I needed a new DVR. And she said the only way to get it was for them to mail it out and charge me $19.99.

First off they did have a plus when we had trouble with the remote control for the main box. They stepped us through a temporary fix when the remote just stopped controlling the box (it still controlled the TV just fine) and then they quickly sent us a replacement remote which seems to have fixed the problem for now. I have only had DirecTV for almost 2 weeks now. So as you can imagine I figured this didn't bode well for the quality of the equipment. I had internet setup a few days after DirecTV was up and running so I hooked up the networking cable myself to the box when the internet was up and running. Ever since then I have had sporadic connections to the internet through the DirecTV box (hardwired the connection just like at my old place) and over the past 3 days have had no internet connection.

DirecTV is the worst company I have dealt with. They deducted $378.53 from my account 4 months after not using their services. I had express to them not to use my credit card information, and 4 months later they went ahead and charged my card without my authorization. I called and spoke to a rep and to a "supervisor" and they didnt help at all. They sound like machines and not actual people. All they say is the contract, but what contract after my services have been disconnected since December 2016. This is the worst. Without my authorization or consent they again used my credit card information to charge me. And they tell me I am not getting my money back. The worst experience ever!!! Do not use DirecTV.

Fool me once shame on you, fool we twice shame on me. There will not be a third opportunity. As a former DIRECTV customer (early 2000s), I ran from the poor service quality. In the early 2000s we experienced frequent buffering of content, service outages and contract disputes with local channels etc. As a Uverse customer my contract approached expiration time frame and I contacted AT&T to determine what options were available to me. I was told DIRECTV was my option moving forward. After much conversation with the sales person I was told the issues of my past was just that issues of the past. I consented to the install of DirecTV. From the first day there was problems (Deja vu). Buffering content, no lag in time, confused story line, the story went on without me.

I got combined ATT and DirecTV when I moved. I had phone, internet and TV. Within 2 months the modem died, replacement took a week. They damaged my cable, and had to replace it... 3 times... and charged me for #3 ($55) even though their tech did the damage. Now every month my bill changes. DirecTV didn't get added to my bill last month... so now I pay double this month. As a Senior on a fixed income... that bites. I have called twice about this bill nonsense and the person in INDIA, that I talked to, barely speaks English. I have no idea what I did or didn't agree to. Unfortunately there are limited options here so they pretty much have all the power... take it or leave it. I have another year on my contract, so I am stuck... but I will NEVER recommend this to anyone else. My disabled neighbor had to take legal action, to get her "promised" package honored. And she NEEDS her phone and internet. Disgraceful.

I paid all final bills in full with this crappy company. Closed the account. Now these guys are sending me a bill from a fight from 6 months ago. The agent I'm chatting with said that I was absolutely right and she is trying to give me a number to call to get this handled. The last guy I talked to said that he shows a zero balance and to simply throw the bill away. Now a couple of months have passed and they are trying to collect again on a pay per view fight from 6 months ago? Crazy. I'm pretty sure that when you order a fight, they don't wait 6 months to put it on your bill. Zero balance means zero balance. That's how they get you to pay more money and if not, they can screw up your credit. I'm fighting this crap with this BS company.

I signed up and they gave me a locked in price for two years but now I'm getting bills for $300.00 which is outrageous. I called them several times but customer service is very rude. They applied discounts then took them off. Terrible company.

My husband and I moved and decided to go with DirecTV two-year promotional deal. We are 5 months in. We have to call every time we want to order a movie and then call back to get the $5 call fee removed. Our movies and shows on demand has never worked. Our boxes are defective and they won't send someone out to fix them. My husband made the initial appointment and went with the basic $50 package, he was never offered other packages and didn't know that the channels he watched were not in the package he was given. I made 3 attempts to upgrade our package and was told that the upgrade would be at the normal price.

I was never late with this company! They waited for my bill to get backed up by 2 months with no notice, and it was supposed to be automatically taken out. They said I could pay 77$ for my service to come on. Now they want the whole bill except 15$! Wtf, I've never paid late and they won't even work with me SMH. Long story short I'm not paying them a dime. It can go to my credit and I Will be going back to Comcast!! Oh and they lie about on demand. You need Internet for it if not you can't use it at all!!!

Why would it take 4 days to send someone to our home in Milford, IA when the TV goes bad and can't reach the satellite dish from the receiver and we have no television as it takes 4 days at the very least to get a repair person to look at it. And also my protection plan was canceled in October and not sure why that would have happened. So this is a very bad situation for us as we could not imagine taking 4 days to come look at a problem. You need to address this delay in service and keep a technician within reach of your towns you serve.

On 3/23/17, I called DirecTV to cancel my service is due to I could no longer afford to have television as I only get a disability check. Approximately a week later I sent back the boxes and was told I would be charged $273 for early disconnection. I told them I could not afford to pay that money outright and if there was a way I could make payments that there's no other way I could keep TV as my cost of living has increased $75 more. They said, "Unfortunately we cannot do that." They sent me boxes. I sent back all their equipment. About a week after closing my service I told them they no longer have authorization to use my checking account to withdraw money. They said within 44 days I would have to pay this $273. On April 7th my checking account was taken down $82.36.

I have been with DirecTV for about 8 years and thought I was free and clear to shop for a more affordable satellite service. I am currently paying $177.00 per month for a basic package with HBO and internet service bundled. Having found a more affordable company, I attempted to cancel my service with DirecTV, but was told I was still under contract and would have to pay a $300 cancellation fee + additional fees. I thought my contract had expired after 3 years. Well come to find out when I ordered an additional box to be set up in another bedroom last year, I am automatically under a 2 year contract.

DirecTV works fine for watching live shows. Their phone app *usually* works well for online streaming, but trying to use their streaming service on a computer so the family doesn't crowd around my phone is impossible. *Some* of their episodes work, others refuse to play at all, and many of the "working" episodes have incessant audio synchronization problems. We've tried on three different computers in the home, with the exact same results for each episode (if Ep5 doesn't play at all on computer one, it won't play at all on computer 2 and 3; same with audio skipping).

Worst company by far!!! This company won't allow me to install service in my house, due to a past bill of another person at this address! Can someone please explain why Someone else bill is my problem??? Try to talk to a manager at Directv about this problem, the manager I talked to was very rude!

This company is the worst. They came out to install and put the dish half on the neighbor's yard and now they want me to give another four hours window so they can fix it! It will be worth the money to disconnect! Customer service is bad and they do not treat you as a paying customer!

Directv took money from my bank without my permission. I called why they did that. They state, “Any time you pay online we keep your bank information and we can withdraw your money for finals payment.” My payment wasn't auto payment. Be careful with directv. Now I'm hiring a lawyer for their illegal transactions.

Horrible. You never know what you might be billed from one month to the next, regardless of any contract you have agreed to. If you speak with more than one person in order to remedy the issue you're guaranteed to get more than one conflicting answer.

Overall DirecTV is a big rip off. Start at 50 then to 100 then to 150 then when you try to downgrade the original services you have to battle your way down through each package. They won't just let you get the cheapest one. Then when you try to cancel good luck. Either pull out the check book or they will just take it straight out your account without permission or even be decent enough to send you a notice. I could go on for days of how much of a rip off they are. Just don't get reeled into this gimmick. Go with a trusting company not scam artist.

I moved 1 mile away on 6/1/16, and when I placed the move request, the woman I talked to said I got a Free DVR with my move. I was happy because prior to that in my 6 years with DIRECTV I hadn't had a DVR because I'm retired and couldn't afford the extra cost. My bill was $65. My 1/1/17 bill suddenly went up $20 and when I called and asked I was told my "free" DVR was only for 8 months. I told the Customer Service rep that I had never been informed of that and was only told the DVR was free. The man said she should have told me, but it was in my Service Agreement. I decided to go with Dish Network, and got a 2 year offer with all the channels I watch for $25 less than I'm paying Directv.

I am wrote for the first time to the head of a department when the company involved has been so dishonest. We have 3 homes, each with a DirecTV account. On our home in Florida, I put the protection plan premier on that account, since the technician said, and I quote, "We cover any device that can receive our signal. If you drop your cell phone in the pool, it's covered. Any tv, tablet, etc. Any reason, no questions asked." Fast forward 3+ years (at $25.00/ month), and our 65" TV quit, without warning. I called, and they sent out a tech. He said the TV was not repairable. He had to come back and take pictures for the protection plan. Now, I'm told that the plan is part of DirecTV, and you have no control over them. The plan says our tv has 'liquid damage', which is not possible, since the tv is mounted on the wall, about 8' above the floor.

If you are ever considering signing up for DirecTV DO NOT DO IT! I signed up for their services on a Sunday, cancelled Tuesday because of their incompetence. I am now being HARASSED by their company. Today alone I have received EIGHT phone calls (It's only 3 pm) from their call center asking me how we are liking our service. These calls continue to come in despite me telling them during the first, second, sixth, and seventh calls that we no longer have a DirecTV account. I have been hung up on twice, refused access to speak with a supervisor, and now I am being called and no one is speaking on the other end.

I called to suspend my service at my summer home for six months (maximum) while I was in AZ. My account was reactivated but the charge was $30 higher. I discovered that on the day I called for the suspension Starz and Showtime were added to my account. Most likely done so an agent could get a bonus for adding premium channels and it wouldn't get noticed for 6 months. Nobody would add premium channels at the beginning of suspension. The charge was taken out of my account at the higher amount and I have to wait until the next bill to get it corrected. I wonder how many times this happens to unsuspecting customers. I will be canceling Directv when I get back in June.

Purchased DirecTV several years ago. I have wires hanging from the dish that is running from the side of my house to the ground. Called customer service and they tell me that it is my concern that they don't remove the dish after they install it. If I wanted it removed it would be an expense that I would have to pay. That is crazy and they assure me that the wires are not active. I'm not going to have my kids find out. Bad customer service. Would not recommend DirecTV for bad customer service.

I was tired of them constantly changing the prices billed each month so I called and asked to be put on the lowest package until my 2 years was up. The representative asked why and when I explained she said "Let me help you. Do you like movies?" "Yes", so she agreed to give me Starz, Showtime and Cinemax on top of my choice package for the next 12months at $92 a month. OK fine I can accept that. She said, "you cannot remove the movie package without an early cancellation fee," I said "No problem. If you keep your side of the deal I am fine with keeping them." "No problem," she said, "You are locked in at $92 for the next 12 months".

Had DirecTV and contacted them at least 6 times over a six month period to set some things straight. People I talked give me various account of items. But none could fix anything or said they would and they never did. Last DirecTV person I talked to said they would connect me to the right department for action and the next thing I knew I was talking to some in a Dentist Office. I quit DirecTV, went to Spectrum, very satisfied. DirecTV sent me boxes and return labels for their equipment. Mailed them on 11 Feb 2016 and so far as of 6 Apr they say they not received it and want me to pay them for the equipment. I am not about to pay for something shipped back to them, especially with all the incompetent personnel I talked to in the past 7-8 months. They sound like they shoddy accounting practices.

On 3/29/17 my family decided switch from Comcast to Directv. The service was installed on 3/31/17. We realized On 3/31 that their service (for us) is not comparable to Comcast and does not work for our family. I called to cancel not realizing my wife called the very next day to cancel and informed she had 14 days to cancel. We know this to be true because AT&T tried to retain us with multiple offers but we declined. I called to cancel with Directv, they tried to talk me off the ledge again and declined again.

DirecTV has stolen over $400 dollars out of my bank account and I need to speak to someone that is high enough up the chain to put it back. I don't even have service with them and they took it out!!! Terrible customer service while I was with them and even worse since I have done away with them. I have been on the phone for 3 hours today about the issue and no one is helping out. I'm getting passed around from this person to the next and put on hold for 15 min or more every time they transfer me. They have hung up on me 4 times today already and every time I call back I get someone else and have to explain everything again.

Directv is not willing to help customers with over charges and argue with me as a customer not willing to honor services in bundling. Saying they can not reinstate discounts for disconnecting. But discounts will not be reinstated and it's all AT&T billing situation. So now AT&T and Directv have no resolution for me as a customer. Directv is not willing to honor bundling offers.

False advertising. They offered a bundle but when they locked you in, turned out they have other charges that they don't tell you. They tried to offer $100 refund but did not get squat!! I have different amt of bill for the past 3 mos. Ridiculous!! When you call their customer service, call center from a different country.

When I called AT&T and ask why they got so greedy on AT&T Uverse the girl said I should change to DirecTV. Would get 45 more channels and lower bill. WELL. There's more kid channels and paid advertising and not much else. Every time the wind blows you lose your picture. DirecTV is not worth a dime. A shame AT&T. Can't give a better service. Very unhappy. How can I get out of contract? Only had it for less than a week. Also told internet would be soooo much faster. Guess what? It's slower. VERY UNHAPPY CAMPER...

Been on $80 bundle for 5 months. For 3 mos charged $120+ due to non-coordination between AT&T and DirecTV. Next 2 mos charged $177 for channels did not request. Will be given a small credit which I haven't gotten yet. However, being debited at $118 not $80. Did send an email on a charge I never saw before. Still confuse. Do not fall for false advertisement. From other reviews I don't expect the two-year price as stated.

I started my subscription with DirecTV on January 3rd, 2017. I was suppose to get a $200 gift card for signing up. As of April 3rd, 2017, I still have not received my gift card and I NEVER WILL!!! I called customer service several times about this issue each phone call taking about an hour. I recently called 1.5 weeks ago and was told that it was mailed on March 11th, 2017 and that if I haven't received it by April 3rd, 2017 to call back and that they would reissue me one. I called back on April 3rd and after over an hour on the phone (on hold for 30 minutes and then told to call a different number) the CSR said that there was no records of any gift cards for me even though I have spoken to several other CSR in the past and they all told me that it was mailed on March, 11th.

Well had DirecTV two months after 15 years with Dish, what a disappointment. Cancel not one but two local channels due to contract dispute!!! Can't watch local area news or the NCAA college championship game. Called customer service, on hold for 50 minutes. Service rep said "So sad, too bad, can't help you"!!!

Combine your bill with AT&T they said, better reception than TWC. “You'll love this” they said. Yep, I bought into it. Least bit of wind or rain or snow. No TV. No I'm not talking storms just regular weather. Then they can't reach an agreement with WENY local provider of CBS and ABC. Two of the three big networks so they pull them. After several calls I get the guy in Pakistan that promises me that once it's pulled they will replace it with other providers. "Not to worry". So I call back today and get another person I can't understand that tells me that information wasn't true. That until the agreement is reached "you be out of luck, so sorry." It's going to cost me dearly to get out of this contract but that starts tomorrow. And I will use every avenue I have to tell all my Facebook friends and anyone else that will listen about this POS company!

I am disgusted that I have to pay for local channels that I no longer receive. I cannot watch my NBC and CBS programs cause of their dispute. I say don't ever get DirecTV service. Do not switch. You will be sorry! And you have to fight to get a refund. The consumer is the one hurting. I plan to tweet, post to Facebook and every other form of social media to tell the public to boycott DirecTV!

DirecTV took $630.34 from my acct on 3-27-17. I called right away to tell them they best be putting it back now. I didn't have that much in my acct and my bank covered it, and in doing so I got charged $35. I also had written 2 checks that came thru the following day which also bounced, because of DirecTV. Had DirecTV not have stolen money from my acct those 2 checks would have cleared no problem. Well I was told that it would take up to 72 hrs for the money to be refunded. It was not in my acct by Thursday. So I called and was told that it shows it was released. Should be there now, so I check on Fri, nope not there. I call again and this time I'm told that part of the money was released and the other part will follow a day later and that I will have a check on Monday and the other one on Tuesday. I check the acct today and nope no money.

It is so sad you pay your bill on time every month and you have problems with your equipment and they MAIL you new equipment and you install it. Then you get your bill and they want to charge 135.00 and the tech support told me to throw the old genie away it was no good. I guess at DirecTV the right hand doesn't know what the left hand is doing. I was on the phone for more than 2 hours this morning with directv because NO ONE COULD SPEAK ENGLISH and understand so they would just hang up on you. I can promise I will NEVER use directv again. I will be finding me another option for cable and I will leave directv. You people are the biggest rip-offs and I am a good customer. I always pay my bill before it's due. So I will find a company that appreciates good customers instead of trying to rip them off.

On Feb 20, 2017 DirecTV took $352.40 out of my account. After catching them I've spent many hours on the phone with them trying to get my money back. And they have admitted it's their fault. On 04,02,2017 I still have not had my money put back in my account and now I'm getting late notice. I've been an AT&T customer for eleven yrs and they talked me into this service and now they act like it's out of their hands. I would never send them a Customer. So now I'm going to be looking for different sources of phone and TV providers. I will be turning them into B.B.B. and Atty General today.

We are in the process of going between houses. We sold our house and found that the house we purchase only had cable connection in one room. My niece told me about DirecTV and the wireless capability. I checked it out and signed up for a system with 6 boxes (5 wireless). The technician came and asked where the 6 TVs were located. I carried our smaller TVs with us and had the moving company take the larger TVs. So, I only had 3 TVs with me and the tech said he couldn't install all 6 boxes without the TVs. I told him he can get one up and then I will disconnect the HDMI and move the TV to the next room and he could setup the next box. He refused and said I would have to call for the other 3 after I get my TVs. I got the TVs today and called customer service. What a nightmare!!!

So I signed up 8 months ago for DirecTV and did not take the time to read the fine print. BIG MISTAKE. Turns out that they signed me up for the premium channel package, even though I specifically said I didn't want any extras. Then after 3 months of 'free' premium charges they charged me an additional $50.00/month. When I called to dispute the charges I spent over an hour on the phone with a person who I struggled to understand and who kept reading off of their script to offer me more packages instead of simply disconnecting and refunding my money. I will NEVER use DirecTV again and I hope that my review helps other avoid the money pit I encountered when I signed up with them.

I am a double amputee, Vietnam veteran who managed to lose his Galaxy Note 5 and his wallet at the same time. There was $250-$300 cash in the wallet and the phone is fingerprint protected and the debit card is pw protected and has been changed out and I have monitored everything. Think the cash was taken and everything else is in a landfill somewhere. When I ordered a replacement phone, I was told that the Galaxy Note 5 was no longer available, needed to go to a Galaxy S7 and it would be so much better if I went to DirecTV over U-verse because it was so much better. TW cable was not available.

Called about three remote we have ordered and are hard to use problem with the remotes. Customer so called tech could not answer my questions I ask. We went around and around. Ask to talk to a supervisor would not let me. I hung up. Bad, bad customer service.

When I had talked to a Directv representative about a billing issue in January, I made the mistake to ask about their 3 month FREE channel offers. I was told that HBO was free for March 4 - May 4, 2017. That was a lie. I have been charged $13.19 for using their service. There is also a $10.00 disconnect charge if I discontinue service before May 4. Directv, when it was Directv and NOT ATT, never had this practice. When they told you it was free, it WAS free. This will be the last time something like this happens to me with them!!!

First of all I spent over an hour on the phone signing up for the new $89 package. They said they had to run a credit check first so I agreed. Once they ran my credit and I was approved for DirecTV they then told me they had to run my credit again for the internet portion. I was a bit confused they had to run it twice and ding my credit like that but I agreed. They scheduled my service install for April 1st 2017 between 11 and 1. They never showed up or called. I called them back to find out what was going on and they gave me multiple excuses and apologized but I cancelled on the spot. My time is valuable. That took almost another hour. Never again will I consider using them for any type of service. Terrible.

Needed a new remote and then was encouraged to get genie in other room. Husband lost job, and I am retired. Wanted to cancel new contract and DirecTV wouldn't remove contract. Bill got too high to continue, and was allowed to put on suspension but months would continue. DirecTV is uncaring, money hungry company. I will let everyone know this. I am not happy and have added this information to every website that I can - don't use them for cable.

DON'T EVEN THINK ABOUT SWITCHING TO DIRECTV. KEEP YOUR CABLE!!! I have never spent so much time trying to get someone else's mistake fixed. Between my husband and I we spent hours over a three week period talking to them and I mean all of them. Expect to talk to at least four different people and tell and re-tell your situation. They will promise you it is all taken care of, only it's not really and you'll have to call several more times. Then only to have them turn off our DirecTV and internet. Oh yeah, and we have a CREDIT with them that they can't see because of their merger with AT&T and their computers don't talk to each other. Don't bother asking for a supervisor. After a few people you'll get customer care. Customer care, what a joke!!!

Plan on a hour long phone call if you have more than one account with them. We have 2 houses and tried to add a third. After multiple verifications and explanations (happens every time you call) we thought we had an appointment set up to connect the third house. Never show up at the correct address!!! The technician called. He was given the wrong town and ZIP code! He didn't even cover the area where we requested service (right across the street from one of our other houses)!!! My husband made a special trip to meet him for the install - we STILL don't know when that will take place. This has been a chronic problem. They have showed up at the wrong house multiple times when called for service in the past. Hate dealing with this company!!!

We have currently been a customer of DirecTV for approx. 25 years. We have been very happy with DirecTV. We have recommended to multiple friends and coworkers (myself have referred at least 6 - 7 coworkers, not including our family and grown children). After 25 yr my husband and myself sold our home and moved across town. I called DirecTV. Moving Sept 2016. Very nice guy school. Everything proceeded to give up movie channels and NFL package free for 3 months. I made statement we did not watch NFL. "But it free" he said. "Just make sure you cancel in 3 months."

I want to say that when you start out with DirecTV they start you out with 50.00. Does not last for 2 yrs like they say. After one yr the price went up 3-4 times. Tried to get price down and they will not work with you. They said "We took 45.00 off." We cancelled. Now they are billing me 120.00 to break the contract. The same day I cancelled they are sending me "To get you back we'll give you a 200.00 gift card." We called again. They will take the bal off to come back, give us 200 gift card. Why can't you help people when they are your customer. We will never go back to DirecTV. Will not work with you at all.

I called DirecTV today after 2 straight months of having my rate increased. The first call I was hung up on, called back and got the same service rep, and she transferred me to the Spanish operator. I called again only to be laughed at and told that I would have my $40 credits removed after 4 more months. Basically telling me to enjoy TV service alone for $154/month. I will be shopping for a new TV service provider today.

Every month we have to call and correct some error on our bill or issue. Currently we have a $50 charge that is erroneous that they have said would be credited back since February but now being told they rejected the refund! We've had our package plan change for no reason or request on our end, wasted hours of time on phone with customer service who always seem to transfer us many times, and a few times disconnecting us. We paid to get out of our contract early because they are such a nightmare to work with! Not worth the TV.

I wish I was here to write a good comment about how DIRECTV worked with me... and how after 2 years with them I was valued and had a great experience. Though, it is unfortunately not. I have been with them for 2 years, my contract just ran out and my bill jumped. Now I understand this happens and that's why I called to ask if it could be lowered (I offered to sign another 2 year contract). I was given the run around for over an hour, talked to 7 different people to which they all said, "Nothing I can do for you..." before I ended up at Customer Loyalty... where I was told, "Nope can't do anything for you. But you should get AT&T cell phones and sign a contract with them and I could save you like 20 bucks. (Mind you my bill jumped up more than that)." I mean this guy was pushy.

Love the customer service and channel selection. Not a fan of the monthly cost. But I believe it is comparable to other providers.

I just got off the phone with a DIRECTV rep, who would only give me her first name of LINDA. A charge had been debited directly from my bank account for $6.41. Since I had not had the service for a month and a half, I called to see what the charge was for. She told me it was for a MOVIE we had rented two years ago. The problem is, it's just my wife and I that live here and no one has ever stayed with us and we both have been retired for over three years now and we have NEVER rented a MOVIE of any kind, especially HUNGER GAMES.

They put me on another contract because I moved. I did not realize this. My first bill from them at my new address was 2X higher than any other monthly bill. They could not figure out why but I had to pay it. Every month they bill me wrong, much higher than I agreed to. I think they hope I just pay it. I have been trying to get my payment due date changed for 4 month. They tell me they can help with this but it never gets done. I have a second location in my home with satellite TV and who ever put this in has no idea what they're doing. It has 3 separate boxes all plugged into each other and half the time the TV does not work. Think Directv cares? NO!!!...They used to be good until AT&T joined in now the worst of the worst.

I upgraded my equipment with an understanding that my bill would only change minutely. Unfortunately, this is not the case. My bill went up about 50.00 and it is because of charges that are ethically and morally wrong. There is an extra sports fee when I am already paying for a complete package and this charge is a Ruse! They are also charging me for HD service when they only provide a couple of channels with HD quality service. This is causing duplicate charges while giving those charges a different name but should be covered under the plan I have. If I had this to do over, I wouldn't have and am looking for a new provider who has integrity and honest about all charges. Before AT&T took over, I had no problems and have been a customer for almost 20 years. This is ridiculous and morally wrong. Consumers should be better informed before making a decision like this. Again, DIRECTV (AT&T) would not be my provider of choice.

I have had DirecTV for a little over two years. I am mostly satisfied with the company although in regards to customer service, I absolutely hate being transferred to a country where I can not understand a word they are saying. Very frustrating!

I contacted DirecTV to see what could be done because I bought my mother-in-law's house and she had DirecTV. I also had a suspended account that was suspended for 6 months so we could find a new house. Little did I know that I would be buying my mother-in-law's. All I asked for was them to early terminate her service without a penalty so I could get mine out of suspension at the new address. I know it's in contract but they wouldn't have that contract if it wasn't for me referring her. So in essence I brought to them a new customer. When this family needed them to help us, they refused to waive the 180 dollars.

They almost ripped me off for fees and when I questioned it and told them I wanted to cancel my agreement they lowered my price, cut me out of channels and I bet they smiled.

I was contacted by a DirecTV sales rep. Told I could receive TV, Internet and phone service for $89.99 per month. I agreed to this bundled service and rate and given an installation date. The TV service was installed finally two weeks later than the promised date. After a month of no phone or internet service I called DirecTV and complained the missing services. I was told they would check into it and get back to me. Two weeks later after not hearing from them, I called them to find the status of the services and was told I would have to call the phone company myself. I did so and was then receiving two bills, one from DirecTV and another from the phone company, none of them for $89.99.

DIRECTV is an ok company. Just feel that they don't value their loyal customers. Promos or specials are geared to potential customers. Loyal customers are ignored and taken for granted. I am thanked for being loyal (since 2003) but that's it. Why aren't we offered a free bill month 1 or 2 times a year? Or free service for a really good channel? Just saying.

This is a warning to potential consumers who are thinking of signing a contract with DirecTV... don't. If you are planning on signing a contract with them be prepared that you will have to pay to get out of the contract. They will change your start date and force you to pay a termination fee. They will put packages on your bill and charge you extra, it will take months to resolve the issues.

We paid our "Final Bill" from ending our service and then received a credit in the mail for $26. I was pleasantly surprised to get a refund but figured we paid the full month and didn't use the entire month of service. Great right? Well not so "Great". Now it seems we have been referred to a collections agency by DirecTV for $26 mysteriously the same amount of the refund. This now potentially damaging my credit over $26. Not to mention it was sent to me as a refund. BEWARE...

AT&T offered package deal to bundle services with DIRECTV to save $. After changing my data plan to get the package, I was instructed to either cancel my DTV or put it in another name with someone 18 or older in my household. Knowing this is fraud, I cancelled my DTV and reopened account to bundle services. All of this was to make commission on ATT end to get a NEW DTV Customer to merge accounts. Come to find out I did not have cancel my DTV account to bundle.

I was alerted by my credit monitoring system that DirecTV performed an unauthorized "Hard" inquiry into my credit report. I have been a DirecTV customer for 11 years. There was no need for a credit inquiry in that I am an established customer and was not seeking new service or changes to my existing service. When I contacted DirecTV regarding the unauthorized inquiry, I was shuffled around from person to person and placed on hold forever. No one had an explanation as to why the inquiry was done. Also, they claim to have sent a request to have the inquiry deleted from Equifax. When I spoke with Equifax today, they said they had not received anything from DirecTV but they started the dispute process for me anyway. This is unacceptable and DirecTV should be held accountable for their unauthorized practices.

I received a flyer in the mail from AT&T/DIRECTV in September 2016. SELECT package, 19.99 a month, internet 3.0 19.99 a month. I received my first bill in October 2016 87.85. I called billing. Was told that's what I agreed to. I told them no it is not! Now it is March 2017, I have called over 25 times, tonight they lowered my bill and lowered my package from select to family without telling me. I called DirecTV back and was informed I changed my package. I told them I did not. I have been trying to resolve this for over 6 months. AT&T/DIRECTV is dishonest, and refuses to do what's right... I would never recommend them to anyone!

The pricing started out great then before I knew it it was up over 100 per month adding things I never requested or agreed to. If it wasn't for them having free speech TV, I would cancel my service!

When the salesman came, he offered a plan that was enticing because it was supposed to save money. The installation day came and I received an email that showed a package that was higher in cost. I told the installer (Dennis **) to stop because I was canceling the order and after he had disconnected all the boxes he left and I was left with all boxes disconnected. Didn't have the decency to connect everything back. When I call DirecTV they claimed that they couldn't touch the boxes to connect them back. So they have the rule to disconnect but not to connect back?? Besides, what they offered initially isn't the same from the actual package you get. Screw this scam.

I terminated my service with DirecTV and went to Dish network. I received a regular monthly bill shortly afterwards which I paid as I always do. A couple weeks later I received another smaller bill I assumed was my final bill. Ends up I overpaid them. They won't send me a check for my refund. They sent me a prepaid debit card. What a scam. I have filed complaints with FCC and my Congressman. I hope I get this resolved. Whatever you do don't overpay them. You'll have to spend the debit card at the store. You won't be able to get a check back in return unless you contact the card issuer and give up your financial info. What a horrible way to treat someone who pays their bill every month early. I'll never do business with these thieves again.

We have been customers since 2004. I feel new customers get better rates than long term customers. Also they charge for every box you have and DVR service and then a charge to watch the DVR. Just way too expensive.

If I could give zero stars I would. We talk to a representative at a store to end our contract. They had no record of us talking to him. Continue to charge us. Then when we talk to them they refunded us a little bit of money. Then they said they never received our equipment that we returned. Even though we had a receipt from the United Postal Service. I was able to return my equipment while my husband was in the ICU. And they didn't even see that we returned it till a month after they received it. And still took the money out of our account when they had the devices in their possession. I will never recommend DirecTV to anybody. I will never return to DirecTV ever again. They are the worst customer service I have ever worked with.

Poor - in all respects. It has been a horror story from the beginning. I moved from the city to the country, Comcast said they did not have service there. My cell service was with ATT. They said they would provide cable service along with DirecTV. Once I paid for the services and the tech finally came out, they hooked up a satellite dish. They ran flat wires through the doorway and through one window. There were already cable connections installed but they 'couldn't' use existing wiring. So now I have an open window and an air leak under my door, and the flat cable fails regularly as the door opens and closes over it.

Worst company. I was paying for a service called protection plan. When my TV broken down, called them, and no one never showed up. Called in twice still didn't show until this day. I paid $20 + $7.99 = $28 every month for 12 month. Ask them to return my money! They said no! My bill jump from $90 to $160??? Told them to cancel my service, they harassed me by saying you know that we are going to charge me a penalty fee! This company need to get sued! I also had problems with their cellphone service so I cancel too. Beware!!!

DIRECTV is a great company, I have been with them for over 5 years now and I don't really have a complaint! The reception is 99% clear, even in bad weather we have had great reception. The service has only been messed up a few times in all these years! The price is cheaper than the competition and more channels that you want to see and not just fill in stations! They also give you better upgrades and equipment! The customer service is also very good and the staff is friendly and try to help you with whatever your problems are. They go the extra mile for customer service and that makes the difference for me!

I am also leaving them. They have been given me run around. They said that I was on package plan, then I received bill for $300.00. I talk to about 10 different times, no help. Disconnected my service. They lost a good customer. Thanks ATT.

Never use DIRECTV, unless you want to pay WAY too much for your services and be locked into the stuck with that crappy services. I am moving in with my boyfriend, and he has another TV service (U-verse) that is SO much better than DIRECTV, so we wanted to keep his TV service and cancel mine. He does not have a contract he is locked into, but apparently I do, which I do not remember being told when I signed up for the 4th year with them. Apparently, I am locked into a 2-year contract and would have to pay $20 per month to cancel for another year. It's crap. That is how they trap you to keep their ** TV service for at least 2 years. DO NOT SIGN UP FOR THEM. You will hate it. Any TV service is better than DIRECTV.

I was charged $197.00 dollars and was withdrawn from my checking account without notice or without my consent. Turns out I did return the equipment but they took money out anyways. Now I have to wait 30 days to get my money and I was charged (3) overdraft fees of $35 each. This is unacceptable for any company to do especially without notification to the customer before taking MY money. I want DirecTV to cover my overdraft fees.

Good service in good weather. They need to work on keeping service on when big rain storms are going on. Overall a really good company.

They called me to switch over to them and when I told them I still had a contract with another provider they said they would send me 2 gift certificates. One for me and one to cover the cancellation fee for the other company. They sent nothing. I called and they said it was on its way. I called again and they said the 90 days had past. I hate being lied to and I hate that they didn't even try to make it better. I will never go with them again.

When my DIRECTV bill went from $68 to $183, I canceled the service. I erroneously thought that when the promotional price was over, so was the contract. Wrong! According to DIRECTV the promotion was for 12 months while the contract was for 24 --however, the way it is displayed on the initial agreement is very misleading. I certainly would have paid attention to the salespeople at AT&T (where I signed up for DIRECTV) if they had said that the promotional price would only be for 12 months! Buyer beware...

I didn't pay attention to the fine print when I signed up for DirecTV and I definitely regret it now. If you get bad service with them - poor signals, dropped service due to weather, etc - DirecTV doesn't care. There's no getting out of your contract without paying early termination fees, short of trying to take them to court and from what I've heard that doesn't necessarily work either. I'm one year into my contract and I'm moving and I thought I would be able to get out of my contract since I can't have a dish at my new place, but they don't care. They say as long as they're physically able to install a dish they determine that service can be transferred regardless of the fact that the property owner won't allow it.

The 2 main reasons I signed up for DirecTV was the letter I received from AT&T stating I would receive a $200 reward card AND the unlimited internet for $30. When I called to sign up I was told they didn't see the $200 offer but they would go ahead and sign me up for the $100 & all I would have to do is call back within 2 weeks and speak with customer service to get the other $100. I was also told I was signed up for the unlimited internet but I would have to speak with an AT&T rep for that. I was then transferred and told it was not offered in my area. THAT WAS MY MAIN REASON FOR SWITCHING AND I COULDN'T GET IT? Now after NUMEROUS phone calls to try to get the other $100 gift card I've been told though, 'When you signed up that was all you were told you would receive". I wish I would've just stayed with Dish. I remember why I left DirecTV in the first place many years ago. NOTHING HAS CHANGED!!

DirecTV has been the absolute worst since AT&T bought them... And they weren't great before. I've had them under my husband's name for 11 years or so. We moved and I put it under my name for almost 2 years. Whenever the bill comes it's a different amount. They turn channels on and off whenever they please. I've called three time to cancel! Ignored! I sent my equipment back still the service remained on. Now I check my bank balance to find 164.00 has been stolen from my bank account! Now I call to get it straight yet again and they just send me to some call center in another country. This is not over... They have stolen my kids food money.

So DirecTV brought all of the equipment and hooked it up on their own. Now that my 68 year old mother, with lung issues, is trying to move and terminating service, they refuse to come and get it. They have to send an envelope for each receiver and we have to send it out. She can't get to the receivers and the dust doesn't help her lungs. Oh, we have to be out in 3 days so if the envelopes don't arrive in time, then...? Very poor customer service.

I have used traditional TV, cable, DISH & DirecTV and find that DirecTV gives the clearest picture, the most channels, the best quality and the best technical service out of all of these. I only have one complaint and that, of course, is when the weather is bad. Certain channels may not be available in a heavy rainstorm, however, that is when I watch what is on the DVR or pull out my DVDs to watch. I would highly recommend DirecTV over any other system available that I have tried.