DIRECTV Reviews

DirecTV did a great job and I'm happy with my service!

My apartment complex was charging me $300.00 to have a pole in my yard. It could not be attached to the building in any way. Directv was charging $65.00 for the pole to attached the satellite dish to. It wasn't financially feasible for me to purchase directv at this time. The rep gave me the policy for directv regarding my situation.

I've stayed with cable most of my life and atm had no service at all when seeing this latest deal but DirecTV outdid themselves and the competition so gave 'em call and I'm with direct now. Pure and simple. Thanks Guys!

I have tried since April to my billing adjusted. I have eleven months left on my contract. I can't wait to get another service that does not lie. Picture is great and the techs are the best but the billing department has no oversight.

Run, do not walk, away from DirecTV. I bought this service through Costco and was assured that it virtually never goes out. I was told that if it does go out for weather, it's only momentary. Well, the truth is anytime it rains here in Houston, it loses satellite signal. It rains here often. I've had the service now for 7 months and it's been a disaster. But, wait, there's more... If you hurry now, you, too, can get to deal with DirecTV/ATT's horrible customer service. They are no help because there is nothing that they can do about a very unreliable system. Unfortunately, I'm stuck with a 24 month contract, but you don't have to be. Do not get DirecTV. YOU WILL REGRET IT.

After 18 months as a DirecTV, I was automatically charged $50 for 'NFL Sunday Ticket' - a package I most definitely never ordered, and will never order. I figured this would be an easy call to customer service, since there has obviously been a simple mistake. However, I was on hold with customer service and transferred between different departments for 1 hour and 3 minutes! Who has time for that? The customer service representative was very kind and it was not his fault, as I assume extreme under-staffing is to blame. DirecTV - you need to do better. This was a disrespectful waste of my time.

I signed up with a local store promotion to have DirecTV installed & I would get a $200 card back in the mail. We set the install date. I had to call & change it once due to a personal conflict. They said no problem. I waited all morning today for them to call/show up & nothing. I called them & they had canceled the order & would not honor the original sales agreement, trying to give me a higher price than I was quoted. No one ever apologized to me. I even talked to the "manager" and was given the same excuses. While this would have been a better deal for me than cable, maybe I'm glad it didn't happen if this is how they treat potential customers!!

Needed two Atlanta stations, WSB-TV, Channel 2, ABC and WAGA-TV, Channel 5, FOX. Your rep said it wasn't on his list of stations. I asked him to talk to a supervisor and those two channels were added to the list. Your person was very pleasant and tried to be helpful. So all's well that ends well.

My rep was thorough and answered all of my questions clearly.

My only problem was AT&T did not hook up my internet at their scheduled appointment. I had to buy a Brand-new phone with hotspot so I can complete my school work online... I was very sad that didn't do what they were supposed to do from the beginning. AT&T and DirecTV did not communicate very well with Each other...

I reconnected on the buy back program, which was free premium channels for 3 months, NFL Sunday ticket for free and choice extra package for 70 plus bill pay brought it to 65 a month to include 200 visa. 1st problem they did not activate my DVR so I did not get my channels without having to call technical support. 2nd problem the guy did not list that I got 3 months free premium channels. 3rd problem they would not give me the 5 dollars off for bill pay, so they say I owe 78 a month. 4th problem they were not giving me the visa 200 like they promised because my account number was the same. After 8 calls I canceled, tired of not getting what I was promised and since I cannot speak to the original rep I cannot get what was promised. Never had so many problems before. Is it because AT&T took over? Love directv, but I was charged 214 for two months. That is just crazy.

I signed up for DirecTV a year ago to save money. I spoke to a very nice lady and was quoted a price of $37. I asked about extra fees and told there was no extra fees, not even for the box that records the programs unless I was to get the one that records for more than 1 TV. Then when I received my bill it was $49 dollars, I called back and they were able to get it down to $47. Then the next month I was being charged for the equipment that records, I had to call them again. They agreed that I wasn't told that information and so they credited my account for several months so I would not have that fee. I then had to call again when they began charging me more money for my sports package (The Spanish soccer league), I was going to cancel the sports package but the guy found me a deal to only pay around $3 a month so I agreed.

I am a new customer and very please so far with the service and assistance.

Due to a severe flood, it is understandable that the technician could not keep the appointment. He was not able to leave his home, he was flooded in, and we were also not safely accessible to roadways covered with water. I do wonder why I received a phone call, text, and email telling me the technician "was on the way" and even narrowed down the arrival to a 30 minute period between 8:40 am and 9:10 am. In reality, he wasn't ever able to leave home. How could he have been "on the way" as three messages stated?

The worst TV company I ever been with. When I signed up I was quoted $51/month. After a year the price went up to $86/ month. I call them, changed to a cheapest package (the price was supposed to be around $30/ month) but next month I was charged 96$...even If I was seeing just a very few channels. So I just paid $200 a cancellation fee and left them. I will NEVER EVER will go with DirecTV again!

The installation was fast and friendly. The sales representative was friendly and informative. Got DirecTV through AT&T and glad I switched from U-verse. Just got it installed, but the picture seems more clear and more channels for a better price.

Could've talked for hours with the representative. So helpful and reassuring that I made the right decision.

Placing the order was effortless, but the follow up calls attempting to get info was a little time consuming. Still am not sure about when or if I get my $200 gift card.

Just don't show up, lie when you call, mislead just aggravating. We're calling all day on two latest visits that they were on their way or on site. Total lie. They just cannot be trusted. Terrible service. Now into my next wasted day waiting for these morons. Don't subscribe. Terrible.

Directv customer service is terrible! I have several complaints concerning DIRECTV. AT&T ruined the company. The service men and women they contract with are very inconsistent. I think one out of five service people are lazy and not actually willing to do their job. Just slapdash up there. This company has made no effort to stand by promises that there. If you have a problem you are going to get the runaround. I was promised a call back from a manager that never happened. Later when I called back again, I was accused of making up the story because it wasn't in the notes. Hint: Record your conversation with them. Go with another company! It's not worth dealing with all of DIRECTV BS.

Professional and knowledgeable customer service. Lower cost than Time Warner with more entertainment and news channels.

All questions answered and help beyond that asked.

I wanted the $ in the contract I was signing. He showed me an email that I had received that had all the info I was looking for. Great job knowledge of my account and the way things work at DirecTV.

Good experience with rep and his professional knowledge of product.

I've had my DirecTV for a year at quoted price of $79. Then first bill after year was almost doubled to $125. When I called to have it removed I was told I'd have to pay the $125 plus over $200 for early cancellation! I would never have agreed to this knowingly. I have been tricked and I won't do business with someplace like this.

I always commended DirecTV for their great customer service up until about a year or so ago. They recently moved their customer service to another country and their reps do not understand the product at all. I was on the phone with a service rep for 20 minutes trying to understand why my account was suspended for nonpayment when I am on autopay and the credit card is valid with a current expiration date. After 20 minutes of he not grasping this I nicely asked to speak to a manager. I sat on hold for another 20 minutes before just paying the bill online.

Been with DirecTV for over 10 years. Always been happy with them UNTIL AT&T bought them. Now, billing problems, price increases, programming issues and the LAST straw -- a blackout of the local channels last night during the Olympic medal races! When I called, endless hold. When I finally got through today, they offered me a $5 credit. PATHETIC. I'm switching to cable.

It all around with good with lady I talk. She try her best to help. She was nice about too.

Experience has been great so far. Sales was easy and when we changed delivery there were no problems.

I am excited to have this service. All personnel have been courteous and professional. So far the product is great. Simple operation! Transition has been a breeze. Service plans can be complicated. Be sure to understand all of the costs for installation, equipment, and mo. service and taxes. I had a few cost related surprises even though I thought I had covered the plan thoroughly. Ask for full disclosure. DirecTV keep up the great work with a focus on customer service and satisfaction.

So far so good. Until the equipment is installed and I can rate the UHD 4k picture quality, I can only speak to my experience with sales and customer support.

Great service. Issue was resolved fast. I like how things were handled.

We moved into a new apartment that a dish will not be allowed to install, but before we decided to moved in we inform the DirecTV on that matter and they asked me the address of the apartment to confirm it. My concern during that time was the early termination fees, so I asked them about it and they said since it was beyond my control and we can't do something about it, they will not charge me with that fee, so we decided to push with that apartment instead.

Very polite and understanding to your questions.

Although I seldom watch tv, I was hoping to catch an interview with my husband on the local news channels. Unfortunately, when I took the remote from the kids, none of the channels I wanted to watch came in. The screen was black. I restarted the receivers on both TVs, with no change. I called the Directv customer service line and got a recorded voice that kept sending me in circles with no solution. It finally directed me to their website, which was no help either. I just wanted to sit down and watch the local news, and was thwarted. I'm extremely frustrated that Directv wasn't functioning and the problem was not resolved in a reasonable time frame. Let down. Frustrated. Disappointed.

Horrible service ever since AT&T took over! The technician came out yesterday to install a new receiver and new dish. After he left we noticed the other 3 receivers weren't working. We called and got the runaround, then called back after not hearing back from them in an hour. And the lady was trying to sell us an equipment protection plan. I said "No we just want our channels to work" so she hung up on me.

The technician knew his job, handle everything in a professional and friendly manner, explained everything in clear and easy terms, very helpful and informed about what he was talking about, represent your company well.

So far very happy with the experience.

It took time, but it was worth it.

We were customers of AT&T U-verse. The price rose drastically after the end of our contract and we needed to find a better financial option at a price we could afford.

Although my service has not yet begun, my experience with all employee's has been pleasant thus far. I had DirecTV when I lived in New York seven years ago and was a satisfied customer then. I'm hoping my move here in Pa. Will also be as satisfying.

I would like to have service by DirecTV, and save TV but you don't have any of the channels from Portugal, (RTPI, SICI...) Hope you can get them in a near future.

My customer service experience with Directv was excellent. I hope to be a long time customer with you guys - Gods willing. Thank you Tiffany and my second customer service representative that help me with my order.

I would not hesitate to recommend DirecTV for service. The service and staff are outstanding.

We have 2 homes on one DirecTV account. Our primary residence and a vacation home. We have a terrible time trying to get reps to realize this. They sent a service tech to our vacation home (300 miles away) instead of our primary residence. Each time we called in for a service tech, we were told it would be 7 days before they could come to our house. This is unacceptable. Sounds like they either need to hire more service techs, or their equipment is terrible. Everyone we have talked to, in the customer service dept. and the service techs, are really considerate, nice and helpful. It's their procedures and policies that are confusing to their employees and the customers. They are also very nonproductive. Once again, all of the good employees are judged by the few that run things. Don't remember everything being so hard to deal with and confusing, before AT&T took over.

Everyone we talked with were nice and very helpful. This is a private res and we have decided to change our service to DirecTV. Also our daughter has your service and is very pleased and said we should consider your service.

Getting refer a friend voucher. Agent was very helpful.

I was with Directv when after the two year contract ended, I called to cancel. They then give me the whole line of "if you don't cancel we will give you this plus more for this great new lower price for 6 months". My main concern was that I was not entering into a contract doing this. I even stated to the person several times "I can cancel at anytime. I'm not in a contract, correct?" They said no contract for the six months but that low price would go up after the six months. I agreed (stupid mistake!). After two months of this new price, the third month rolls around and my price has increased. Then the fourth month, and it went up again. I should have called then, but was distracted with medical problems at the time. After the fifth month of continually rising prices, I called and cancelled. The first guy told me that they would owe me money because my contract ended the previous summer and I had paid for the full month but cancelled only a week into it.

Rep was very knowledgeable and answered every question I had with a polite tone and great customer service. The call was passed around too much which prolonged the process.

Very pleasant experience all the way around. Great customer service and timely and professional installation. Picture quality bar none and channel choices as well as pricing very satisfactory. I will not hesitate to recommend to friends and family.

In March 2015 the Federal Trade Commission found that DIRECTV uses deceptive practices!! In March 2012 I began service with DirecTV. I had three receivers for my home. In 2013 the main receiver (living room receiver) STOP WORKING. After several calls to DirecTV to explain the problem I was finally instructed to return the receiver and access card. I do so and received a new receiver and access. I did not experience any more problems with the receivers from that point on.

Directv is very helpful - all sales rep helped me and made sure I was up to my satisfaction. I had no problem whatsoever and they made it clear enough for me to understand.

All the individuals that have helped me have been nice and efficient.

I was very pleased with the sales AND the installation representative.

Service not available. Trees did not allow line of sight.

It was very easy to set up the service.

I was nervous about changing cable companies. I was wondering if I could receive the favorite channels we enjoy now. I was told I could add more channels at any time. I was given a rate per month, and they accepted my AAA membership to lower our payment for 24 months. I appreciated Cliff's help on the phone.

I called to cancel my service because the new building I was moving to would not allow satellite dishes. The sign up process was easy and the cancellation process was easy as well. The staff I spoke with was friendly and knowledgeable and my experience with you vs Comcast (which unfortunately is the only provider in the area... I wasted 5 hours with them to still have no resolution) was by far superior. Please keep up the good work!

Ordered from a 3rd party company at Costco. Took 5 weeks for install. Installer never showed identification and installed on the roof without asking and violated our lease agreement. Proceeded to ask us why we were so special he had to come out on a weekend to install. Cut corners and messed up our internet. Had to have our internet company back out the following day to run more cable since installer "just disconnected theirs and used it for his cable."

Very pleasant and efficient and professional. Answered all my questions with wonderful patience.

I first called up and signed up for DirecTV to come out and install our dish. We walked into Costco and saw they had a promotion going on and Darrell gave us the insight. He reversed what I did and got a new order through the program. A++ for him. Really like what we get as well.

I have a great customer service agent on the phone. She was very nice and helpful.

Patty was a great help. I was frustrated that my appointment for installation was rescheduled and she helped calm those frustrations. She was kind and willing to help. She is exactly the type of person I would want to represent my company.

Getting connected. Just wish they could hook me up before August 18th.

Great Customer service and product. Every step of this process was outstanding in regards of being in a timely manner and providing me with excellent customer service and answering all my questions. The guy who installed my television was very friendly and did his job well. He saved my sister's cats life, was friendly but was also in and out so we could still go on with what we were doing at home.

I noticed my bill was raised by $80. I chatted with their customer service because I was at work and spent over 25 minutes with them. I was told I would get a credit of the NFL package being added to my bill plus $25 for an inconvenience. A week later I check my bill and I was not credited for the NFL package nor was I given a credit. I've been called tonight and spent 48 minutes on the phone and was told by an upper management that they could not give me a credit for inconvenience and they don't know where the chat even is and they didn't have it on file. This company is ridiculous and I do not recommend anybody subscribing to them. I will be cancelling effective immediately and will never ever order DirecTV again nor refer anyone to them. They do not care about their customers and the man basically laughed at me. I hung up on him.

They came out and installed DirecTV after he called to check in but getting it hooked up they said he put the wrong stuff in so now they want me to pay an extra $100 because they screwed up and didn't send the right equipment. So yes I don't recommend DirecTV to nobody because I can try to screw you out of money.

Questions and they were all answered in a timely fashion.

Everything went smoothly. Install was quick even though my property is difficult to work with. Tech was excellent!! Thanks.

I called to pay my account over the phone on 7/29/2016. I received an email the next day stating I owed $87. I called Directv and customer service representative pointed out that my payment had been processed to a different account (someone else entirely different). I have spent the last 2 weeks calling and emailing with Directv trying to get it straightened out. I have the bank statement showing the amount being taken out with a trace number and I continue to get emails from directv stating they can not prove my payment was paid to another account but my own (although it is listed as a withdrawal from my account with directv info on it and my account shows no payment). I am so disappointed with you directv and the "customer service" I have received. I would not refer this company for $500 to someone else. Go with a different company people - DIRECTV IS TRYING TO STEALING PEOPLE'S MONEY.

The process was easy. The sales reps were good and didn't just try to get me to buy the most expensive package. When I called customer support the answers were detailed enough to know the rep knew what they were doing and the resolution was reasonable.

Not so happy at this point. Was supposed to be hooked up between 8 a.m. and 12 p.m. Well it is now 2:45 still no one here. Have not even a call from technician. Just a call from DirecTV telling me that "The technician is in route. Should be there in 30 minutes." Well that's has been over 45 minutes ago. At this point tried to call customer service but all you get is an automated woman so it is impossible to talk to a human so just a little disgusted at this point. Will write back let you know if it gets any better.

I have been a DirecTV customer for several years. I have had it at two different homes and recommended them to several friends. But now, since the AT&T merger the customer service is awful. I called last week to have my Dish adjusted and have spent ridiculous times on hold and told it will be over a week before my Dish can be fixed. I am on hold now waiting to speak to a supervisor and it's been over an hour. Time to explore other service providers.

I have had nothing but trouble since AT&T took over. I call for help and tell the dispatch that they will need the 20-foot ladder to access my dish. Twice I take the day off, twice they show up with the wrong equipment. Half the features don't work because the internet service with AT&T is so terrible. I am being charged $80 for early termination of contract when they are failing to the contracted services. I want the $80 reimbursed for my time and for their breach.

Customer service representative was excellent with understanding my needs for service.

I have been a customer for 16 years. Ever since AT&T took over my bill kept slowly rising. When calling into customer service, I got some lady in the Philippines, then was told to call back. Today I called back and was told they didn't care how long I had been a customer, rates change and either deal with it, or go elsewhere... I am going elsewhere!!!

Customer support. He helped and was very professional.

A very helpful conversation, with great attitude and kindness.

I had to go way up the management level to get the problem resolved. They did not have the plan coded correctly. I am now happy with all aspects of Direct TV and AT&T. I now recommend their product and services.

Service was great.

The technician that came out was very friendly, knowledgeable and did really good, clean work. I spoke with a representative earlier who was very helpful in resolving a minor issue with my address not being correct as well as efficient in answering my questions about internet service.Thanks DIRECTV.

We are waiting for our installation date. We had to change the original date, but everyone has been wonderfully so far. The fact that we can watch online is awesome!

I signed up for DirecTV for my daughter. After I had it signed up I found out that she could not get DirecTV at her apartment building. I tried multiple times to cancel the installation. I called repeatedly and would be transferred and then after over 5 minutes on hold they would hang up on me. I did the online help and a manager was supposed to call me within 20 mins. After an hour and a half I quit waiting. I received 2 calls today from technicians waiting to install DirecTV. I called them back to be transferred again 3 times. I emailed the online help and finally talk to someone after a 5 min wait... who transferred me and I was put on hold again. Then I got tech support who couldn't cancel it and was going to transfer me again. I hung up. I guess they will keep showing up to install it. I would not sign up for this company as you will never be able to cancel service.

Excellent all around.

The first installation technician who came to my house could not figure out where to put the dish and said he would call me to reschedule with his supervisor. He then reported to DirecTV that I refused all installation options, which I did NOT. I told him I wanted DirecTV! When he never called me, I had to call DirecTV again to find that my order had been canceled. I had to put in a second order and get a second technician out, who promptly found a good place on the roof for the dish! :-)

Excellent customer service. Thank you for making it so easy when I had to reschedule my installation.

DirecTV has been a terrible experience for us. They have refused to set us up on automatic payment time and time again, have continued to attach mystery fees to our account every month, have refused to explain what those fees are for, and have not shown that they care about us at all. Every month when we call in our payment (per their explicit instructions), our account has been partially paid, not paid, or paid twice in the same month. Their automated system does not always accept commands. Their employees do not seem to be able to explain their billing process to the customer.

My experience was very good and I would recommend DirecTV to a friend.

Just disappointed that ABC, CBS, and NBC aren't available in Casper, WY.

The experience I have had with the installation tech to the customer service rep is excellent. I am extremely happy with DirecTV and feel like I have come home after a two-year hiatus. I am sorry we ever left DirecTV. I love the customer service because they are very helpful and always respond well to my calls. The install tech did great with my dogs and they were comfortable with him within minutes. He did a very good job. All in all, I am recommending DirecTV to all my friends and family.

Happy with DirecTV so far. No problems so far.

Paul was very knowledgeable and very good at his job. I would recommend my friends to DirecTV.

Was offered less than a kick in the teeth to stay with DIRECTV. Because we have service with them as a loyal customer we can get 50 bucks off my bill for 12 months if I sign up for another 2 years. A new customer will receive more channels than I have, brand new equipment, 100 dollar gift card, no rental fees on their equipment, a 2-year price lock, and free movie channel, and NFL package... So who would stay with DIRECTV? Then to top it off the customer care center acts as if they are doing me a favor by taking my phone call. What a wonderful company. I have 2 escalated phone calls in. Let's see how long this will take. If I could give this company negative stars I would. BUYER BEWARE!

They were very efficient and professional and we are very satisfied w/ our new tv service thus far.

I am so happy I switched to DirecTV! First of all, my cable tv bill just decreased by about $30.00 and I am getting more channels and FEATURES! I especially like the Genie DVR feature. I did not have it before as I would have had to purchase the equipment, which I could not afford! DirecTV is very user friendly!

We were very pleased with the technician that did our installation. He was very thorough and did an excellent job of wiring. We did not get his name, but we believe he had a German accent.

Great service with very friendly people who are knowledgeable.

Mauris was very knowledgeable of his craft. It was a pleasant experience and he stayed until everything was working and he showed me how to operate the system. If I have any issues in the future, I will request him. He's very professional and he was on time. Thank you Mauris.

I just ordered. Have not got anything hooked up yet. Customer service is very good. They answered all my questions. So, so far so good.

Compared to Brighthouse, we are thrilled with Directv.

Re-entry into AT&T - Fairly smooth so far.

When purchased from Sam's Club, the gentleman on the phone put the wrong zip code in the system. Good thing we called, it was fixed and an install tech was dispatched same day. Excellent!!

Our TV provider AT&T Uverse had some issues from time to time, loss of sound, sound fading in and out, and they were pushing a change to DirecTV. So I fell for it. While talking to the sales agent I specifically ask about the downtime caused by weather. I live in Oklahoma and I understand that severe storms affect power grids. I know what a "severe storm" is and I know what a summer shower is. I was told by the sales representative that they had reduced the down time caused by weather and that occasional "severe" storms would cause brief outages. "Severe" is the term they use on the screen that pops off when they have a satellite signal loss issue. Well we just had about a 10 - 15 minute outage caused by a rain shower, most definitely not a downpour or even approaching a heavy rain. No lightning, no wind to speak of.

I've had very nice experience with your all sales rep.

Initial contact went great! Once the gal heard the request to speak slower, she did. The installer was nice and efficient, although we had slight difficulty understanding him (fairly strong accent) + (my husband is hard of hearing). Then the second day of watching the TV and maneuvering the remote control, there was a question we had about something that popped up on the screen regarding the 'internet connection'. We called the # listed and didn't really get anywhere with an answer. If it popped up again, we said we'd call back. Wondered why the TV was trying to connect to the internet. Our internet is still with Verizon... so it is confusing to us old folks.

Explanation good and clear but my area no cover.

The deal I was offered was a very good one, however when the technician came to install he said our tree would block the signal and we would not get good reception. So we canceled the order. The tech was very knowledgeable and I was thankful he told us upfront. I was sorry I couldn't take advantage of the good deals, but we went with U-Verse and got pretty close to the deals with only a few cuts and a few dollars more.

Everything went very well and was laid out in a understandable manner... Had other questions after hanging up, called back next day and was answered again very well.

I'm writing this review to help others make the correct decision prior to making their purchase of DIRECTV. The installation was first-rate. Excellent, professional installer. The picture quality is better than regular cable. My only negative comment is the number of channels that are limited to a ton of commercial sales from fry pans to jewelry.

Installing & setting up DirecTV - Everyone was pleasant and eager to do a great job.

Setting up directv - The representative was very helpful. Explained everything very thoroughly.

After spending 48 mins being transferred from one department to another, one country to another my call was dropped and told to call back. When I called back and asked to speak to a supervisor in the US, I was given a virtual "assistant" who assured me he understood complete sentences. As a quality manager for a manufacturing company I am completely appalled at the customer service I didn't received. To think I almost switched to DirecTV / AT&T. If this is the way they treat customers who are signing up for top-tier of all their products. The adage "You get what you pay for." is very true in this case. Never got my issue taken care of (which started out as minor) but because of the way my call was handled turned into my questioning their product. I would rather know I'm getting the service I want from my old provider. So happy I didn't cancel with them first. It may cost a few dollars more but my time is worth more than the difference!

Very satisfied with the professionalism and courtesy displayed by the installation tech that installed my DirecTV. He was quick and clean! I would recommend this young man to anyone that needs DirecTV installation services.

This service is outstanding as well as the customer service. I highly recommend it.

What a great employee for DirecTV, Rio. I can not say enough great things about her. I had been on the phone with DirecTv for 1 hour and 8 minutes. Rio is the only one who listened to my issues and was willing to help and not tell me "No" like the other employees in the NFL Dept. She took care of me and made sure I received a refund to my bank acct and not a credit to my DirecTv acct. Rio did not transfer me to other depts. Rio took great care of me. She is the only reason I am staying with DirecTV, because I was about to cancel my acct with DirecTv. Thank you, Rio.

Install and actual Reception and equipment is ok. Reception for one TV approx 75 from base does not receive. When I initially ordered the install it took a week and half to make an appointment. I had a reception error and it was an 8 day wait to get someone to our house. Their staffing levels seem suspect at best for those in the field.

Tech who handled the installation was one of the best I have experienced. Thanks so much.

Today my wife decided to call DirecTV about their "Best Deal Ever" ad. The sales rep requested her SS no., and when she hesitated, he said, "Don't you want to see if you can get the best promotions?" What he did NOT explain until 20 minutes later, when he was desperate to lock us into a "deal", was that he had used her SS no. to run a credit check on her. She had not agreed to a credit check. She had not been informed that this was the reason for needing her SS no. Later in the call, the rep tried to use the fact that a credit check had been done as leverage to get us to pay a non-refundable deposit before getting off the phone, because if we called again after weighing our options, ANOTHER credit check would have to happen. I refuse to do business with a company that refuses to be upfront about how they are using our personal information.

I ordered DirecTV and upon installation was told that the original price that was quoted was incorrect and it would cost an additional 200.00 to connect all my TVs since they were not Smart TVs. The sales rep had asked if they were Smart TVs and knowingly quoted me an incorrect price. The only positive part of DIRECTV experience was the installation technician who was very professional. Since I am not confident of any of the pricing information that was given to me and a complete loss of trust I canceled my installation.

So far I'm really happy with the customer reps, the technicians. Everyone has been wonderful and have made me feel like I've been part of DIRECTV for a while. Thank you!

It was overall a good experience.

Everyone was great and very professional.

I'm very satisfied with the representative that helped me that day. She's very helpful and nice to talked with.

All of the people I dealt with when getting my order completed were extremely helpful and patient. I had a lot of questions, as I was switching service from DISH network, and wanted to cover all my bases. At no time, did any of the reps become impatient, but instead were very friendly. I have already begun trying to recruit people to DirecTV, due to my experience with you so far.

I have had horrible service with DirecTV when cancelling my service with them. I cancelled my service months ago and now they charge my account 815.00 for cancellation fees. I will be contacting a lawyer for them, they were not authorized to just TAKE from my account! I never received a final bill and I will tell everyone I come in contact with about the HORRIBLE CUSTOMER SERVICE.

I initially placed the order online. Order process was smooth, I was satisfied. Promo for ordering online was $100 rewards card. The next day I received in the mail a promo for exactly what I had ordered online, but with a $200 rewards card. I called to inquire if I could get an additional $100. Rather than a simple credit to the account, or anything simple, they insisted that they could simply cancel and reorder. I was VERY hesitant, but after many assurances, we went forward. Mistake!

I have been a customer for many years, and when our service was disrupted and repairs were requested we were told it would take at least 2 weeks before someone could assist us. In light of the fact that the Olympics are on Friday, DirecTV should have anticipated the possibility of outages and planned ahead for additional service calls. Due to their inability to provide customer service in a timely fashion we have chosen to cancel our account.

When the guy approached me I told him unless I could save over my current AT&T Uverse I wouldn't switch. He assured me I could and said my internet service would be so much better. Now I'm paying the same for the dish as I was cable, and my internet with AT&T went up to $90 a month and it's really bad internet service! Plus my dish goes out every time it rains and Uverse didn't do that. I called to complain and was told I would be charged an exorbitant amount to discontinue service. I truly feel ripped off by this company and am seeking a lawyer's services to help me get out of my contract.

I was very satisfied with my overall experience... from acquiring service to installation.

My step dad is a Directv customer. I'm writing on his behalf. He was charged $91 for a sports package he said he didn't want because he knew he couldn't afford it. His bill is paid by autopay but when he saw he was being wrongly, and overcharged he asked Directv not to take his money because he knew he didn't have it to give. He's on a "fixed income, disability" and needs his money. How can he be charged for something he didn't ask for? He also asked them not to take the money on the due date because he didn't have it, but it was taken anyway. He needs his money back on his card asap. Please assist my dad.

Because they have a lot of false advertisement I had to cancel DirecTV service. A lot of the channels that they say are included are not, on top of that the monthly charge doubles in the second year. They promised but did not deliver. I wanted to cancel since day one but they said "You are on a contract for two years, if you cancel you will have to pay $440 penalty." I endured their horrible service for a year and switched to Xfinity. I was waiting for the bill to come to pay the early cancellation fee, instead they send the bill directly to a collection agency called Afni which even worse than DirecTV. Afni representatives were calling me every day wanting me to pay over the phone without even send me a bill or anything and keep threatening me saying "This charge will mess up your credit." I told them many times to send me the bill and I will pay but I have yet to receive any.

Very satisfied with the tech's work.

My technician was great. He answered all my questions and did his job really good.

Had great customer service and as a new customer got a great deal on the Sunday NFL package.

The professionalism of the customer service was outstanding.

My overall experience...Very satisfied and will recommend to acquaintances when asked.

I have been a DirecTV customer since about 2003 and have never had bad experience with the customer service or any part of DirecTV. If I had a problem with my bill or my equipment I got it take care of right away, but then AT&T took it over and since then have had nothing but bad service. 1st I had a problem with where my cable wires was running since they was where my dog could get at them so I wanted them ran up and around his area. My dish was put on the side of my house because I am disabled and couldn't get on the roof to clean it off in the winter. The guy that came out said I could not have it there no longer because it was against their new rules and he told me that he had to move it on the roof. After explaining to him it was put on the side because on my disabilities and I am a disabled VETERAN he informed that it didn't matter, that it was AT&T's new rule so he moved it and I got the worst reception ever.

Juanita was excellent! She was very pleasant to talk to and explained everything well. She kept contact with me throughout the process. She was very personable and by the end it felt like I was talking to a friend, not just salesperson in Miami. She helped me with getting everything setup and giving me all my options. I was very happy with the whole conversation.

The entire process from original call to installation of service was easy, pleasant, quick, and easy to understand. All of my concerns were addressed with patience and no attitude by customer rep or technician. I am very happy that the installation and entire process went very well.

The tech was running late so the rep contacted, dispatch, and gave me a time he would arrive.

The tech was a great guy.

Very happy with everything went on and how efficient the staff was. As the sales person Mr. **, the young man was very knowledgeable and helpful.

I scheduled DirecTV installation but found out after I signed up for it that the discount has not been extended to Retirees as of yet. I tried around Christmas when I purchased a new cell phone and was told at that time that I would receive a discount, only to find out that I had not yet been offered. I was told recently that now the discount has been extended to employees and retirees so I put in for the service only to find out again that the discount still has not been extended to retirees and that after the new year sometime it will be offered to retirees. So I had to cancel the installation. I will purchase the service when the offer is made.

We have been trying to have our service bundled for SIX months. Every month there is a new excuse why it wasn't done (larger bill, more $ for them). We even filed a complaint with the Better Business Bureau. After that the president of the company called and said it would be taken care of. Today I got yet another separate bill. I don't believe this is an accident, I think this company is intentionally charging people more. Bottom line - DON'T DO BUSINESS WITH THEM.

Wonderful so far. Still waiting for AT&T to install internet so we will see how that goes.

No regrets so far. Great deal, easy enrollment and an installation.

Had to make 4 calls to get every completed. Seemed to be a problem with the computer system on your end and a mix-up when charging my card. The initial charge was on 7/31 and due to upgrade on 8/1 there was another charge of 52.06 bringing the total to 178.45. On 7/31 I was charged 126.39 but for some reason that didn't show up on your end and they charged the total amt 178.45 which put me over the limit on that card. There was enough if they had only charged the 52.06. A little embarrassing at the time for me. Maybe your application system needs a little update to prevent this from occurring. However on the whole your agents were very helpful...

I have been a customer of DirecTV for a while. Recently moved and set up a move for my service. Received confirmation that the install was set up. Even received confirmation that the technician was on the way and would be here at 10 am. Never showed up. Never called. He tried calling the old phone number, didn't think to email or try the secondary number. Went on chat line to find out what happened. Got the runaround. But set up for next day to install. Called customer support and the chat line csr had put in the wrong day. The customer support rep. corrected the mistake of the day but when she read back the corrected information she had input the wrong phone number. Asked to speak to a supervisor and she corrected everything, I hope.

I switched over to DirecTV so easily and without hassle. The representative who helped me on the phone was extremely understanding and had me excited about my provider and service.

Technical Support Representative: Brenda **. Acct: ** - Horrible in customer satisfaction, Very Rude and would not try to help resolve our issue at hand. My Directv service was working perfectly fine for 2 years until it started to delay each channel and button function for at least 8-10 seconds. We tried the troubleshooting procedures and they even sent us a new remote which did not solve the problem. Furthermore, they wanted us to pay $49 to send a technician out to fix it! Why should I pay more than I should to get this issue resolved if I'm still under contract paying the unit fees, etc. I don't even watch directv anymore because of this issue.

Directv has had two major networks unavailable for a few weeks now and when I called and asked if I can cancel my contract they said I could but would have to pay a fee for each month left in my contract which I had to renew a few months ago because I need an extra box. This was a HUGE MISTAKE on my part because I was at their mercy.

The people and service so far have been very good. The equipment appears to also be good, but we have only had service for a few days so time will tell as to how satisfied we are with DirecTV.

I had a wonderful experience with the installation of my DirecTV. No issues, and the installer was very helpful.

No problems - all went nicely.

Very knowledgeable and friendly, affordable service.

Everyone I spoke with was very helpful.

Installation. Alex did a fantastic job!

I called to enquire about cost of a plan for TV, internet and land line. Everyone was very polite, listened to what I needed/wanted and set me up with installation.

After reading the terms and conditions for DirecTV I felt I needed to change my service appt. I shared my concern with the service representative, he understood, gave further clarifying information, and rescheduled my appointment.

DirecTV was very professional and is very affordable.

Service and sales rep. Very informative and helpful.

Just had DirecTV installed and even though had to reschedule the first time because tech did not show, customer support really did their part and got someone out ASAP. Love the service.

We've had DirecTV for years and have been extremely satisfied until recently. Customer Service has turned into a joke, talking to someone used to be easy and any problem was immediately fixed. I've been on hold now for 24 minutes - why? I called about an issue I was having with the DVR in one of the rooms and they sent me out two mini genies which did absolutely nothing but extend my contract by an additional two years. All I want to do is send them back - now it's been 27 minutes; why is that so difficult? I did ask for confirmation since apparently this 'upgrade' roped us in for another two years. And the way things are since AT&T took over I'm not certain that's going to happen.

I have been using Directv on and off since 2006. Everything will be fine and then price creep starts. You have to leave and come back to get the regular price. Ridiculous ways of business. Not happy.

Thorough. Everything was handled for me.

I have been very pleased so far with DirecTV. Kacey ** who installed my equipment was wonderful and would recommend him to anybody. The customer service has been great so far. I hope that this experience last the entire 2 year contract and I will be a long time customer. I don't think you could get any worse than DISH NETWORK, so I hope we will be just fine.

Very helpful and friendly and would recommend DirecTV to others.

Took a couple calls but I finally got the right person. My install was cancelled to my relief. I was not moving after all so did not need the service. I will install when I finally get moved.

Contact about a week and half ago to get service added. Schedule for Saturday between the hours of 8a-12p. Got an automated call at 1130 informing that the installer was running late, but I had more things to do and sitting around the house all day was not in the agenda. So I called. They rescheduled for an entire week out, coming Friday August 5 between 12p-4p which was an issue due to my work schedule. I called back, was informed that someone from dispatch would be calling me. No one called so called back and was informed again someone from dispatch would call later in the day Saturday or by this morning.

Helpful staff throughout the process. Installers Reggie and Mike were very infomative and friendly.

The sales rep was very helpful and nice.

Never had a worst experience with this company. I called to see why my refund charges were not put on the bill. I was told I was going to be given the credit on my next bill and he was sure to put detailed notes about this conversation on July 6th. After back and forth with a customer service person she told me she found the $27 charge and that was because I changed accounts which not true. I bundled 2 accounts. So I then get a manager on the line. He says, "Oh that's a CenturyLink charge and not from DirecTV but yet it's on my DirecTV bill. This manager bluntly lied to me and was no help whatsoever. Never been treated worse by a company in my life. They just want you to pay for service and give no discounts even when an employee tells you that, "It's no problem. I'm doing it now and putting notes in about all we talked about."

We had DirecTV for many years because of the service, customer service and pricing. We moved from the west coast to the east coast and had to rent for two years. We just bought a home and are looking forward to having DirecTV again.

Woman that sold me the product was very nice and tried to give me the best plan for me. The last service guy I talked to on 7-31 was very helpful. The installation guys were excellent, very knowledgeable and polite.

Happy with my overall experience with DirecTV so far.

Very satisfied with sign-up process. Because we do not actually get the installation until approx August 23 we will need to wait to see how that goes.

Installation. The guy was very nice and helpful.

I called about a month ago. The representative told me if I waited until The 1st of August I would get free installation on my 6th receiver. So I called this morning and was told that it would cost me $99 to have get it and $7.00 a month instead of the $4.99 a month that I was told. Thinking about changing my account to our local cable company.

Rectifying problem with watching more than 4 tvs at once. They were quick to resolve the issue.

So far everything is good.

Great customer service and helpful in all areas.

My experience was one that would allow me to recommend DirecTV.

Great customer service.

We talked with agent's of DirecTV and got a bundle pkg. 3 TV's, internet, & phone, was given a price and verified it several times. When install was done and after a couple days no phone working properly. When we contacted DirecTV and CenturyLink who is responsible for phone and internet, we didn't get phone in the bundle.

I was very impressed with my whole experience especially when they came to install my satellite.

So far my experience with DIRECTV has been very positive. The sales person was able to answer all my questions regarding the Employee Discount Plan and was able to set up my account over the phone, and schedule the initial installation date/time. I need to reschedule so I called Customer Service and the representative was very friendly, and assisted with rescheduling the installation date/time.

Needed to change service installation -- conflicting appointment. Representative was very courteous, professional, and knowledgeable. Completed the reschedule in minimum time.

I called DirecTV to renew my subscription for NFL Sunday Ticket MAX. I asked the representative for information about updated equipment as well given I've been a customer for 12 years with no new equipment. She indicated that I could receive upgraded DVR equipment (genie) at no cost for the equipment and no additional cost for the monthly services. When she forwarded my call to the confirmation representative, she informed me that there is an additional $10 cost for the DVR service as opposed to the existing HD service. I had expressly asked the original agent if there would be additional monthly service costs to the upgraded equipment and she assured me there would not be. I only continued with the order because I was assured there would be no additional monthly service cost. I do not appreciate being lied to and having my time wasted.

I received equipment upgrade and lost all my recordings, not ever happened before and customer service tells me that it is always lost. I called within the hour of installation and requested my old receiver be returned and was told I would receive a call within the hour, 24 hours and still no call back. This upgrade roped me into a two-year contract I don't want and a receiver I don't want.

It was a pleasure talking to someone who was very helpful and spoke English.

I already got a call from my neighbor regarding change from U-verse and hopefully more may be changing soon. Just got to get use to a different system. One thing I do have to check on is caller ID not showing up on my TV so I can visualize who is calling. Otherwise so far so good. Thank you.

I am satisfied so far. Directv had to fix a problem that started with AT&T and hopefully between the two we get great service.

I was very pleased with the service at the AT&T store. Sarah provided excellent customer service. The unlimited data for my cell phones was what motivated me to purchase the TV package. Great price for the 2-year contract. In addition, Raymond the technician who installed the equipment was very polite and professional.

High quality services. Very satisfied. Bye bye Dish!!!

I was happy with the responses and the friendliness of the responses.

Fast, friendly, and knowledgeable employees that listen and correct my issues and share all possible solutions.

I ordered this service this month for installation from AT&T. They gave me an appointment time of 4 hours. As per their scheduled time, I waited for 4 hours. No installation technician stopped by. They called me and said that the installation person is delayed and asked me wait two more hours. I waited 2 more hours. Still no one turned up. Called the service support. They informed me that the technician is at my home.

Good job DirecTV. You guys are good.

I am moving to a new residence and have decided to have DirecTV installed. Everyone I have dealt with at the local business and on the phone have all been friendly and helpful. I would definitely recommend this company to family and friends.

Overall, my opinion: it was excellent, very good and good customer service.