DIRECTV Reviews

First, let me say that my mother has DIRECTV and she has never complained about the service she received, but my experience has been totally different. The initial phone call was pleasant, I guess you can say. The phone rep, although he talked way too much, was very pleasant and tried to get through the extremely lengthy script he had to read as fast as he could. After the initial phone call, everything went downhill. I called back in a day or two later to check on the order and was informed that my order was on hold because it seemed to be service already connected in my home. As I was placed on hold numerous times and then hung up on, I never seemed to get that issue resolved.

I rate DIRECTV and customer service and higher ups as a thieves. I made an online payment to DIRECTV approximately May 24, 2016 for my first bill that was $66.81. I accidently sent a payment via my online banking in the amount of $6681.00. Yes, you are reading that correctly. As soon as I noticed I call my bank and then DIRECTV. A DIRECTV representative stated he was going to deny my payment because it was not the amount due and marking it high priority. The next day DIRECTV ACCEPTED MY PAYMENT.

Firstly, we'll start off with inadequate service from the beginning. We signed up with DirecTV with a young, inexperienced sales agent, who repeatedly quoted us our monthly bill before we verbally agreed to the terms and conditions on the 2 year agreement. Hours later the email confirmation we received had a completely different monthly price with all sorts of hidden fees that were not mentioned in the conversation. We asked to speak to management but were bounced around to several different "supervisors" who only kept pushing the fee upwards. No one took responsibility for the false, incorrect quote provided regarding our monthly fees, nor did any of these so called "supervisors" pull the call to confirm the agents' quotes.

Experience was great. Service so far great. Love DirecTV.

Friendly customer service.

As a new customer, I must say that I am very pleased with DIRECTV. Each person I have had the pleasure of speaking to has been extremely pleasant and gone out of their way to assist me in a timely fashion. That means a lot. Thank you.

It was raining & awful outside. I thought Roberto would postpone but he did the job on a Friday night. We were so impressed!!!

I have been without good service for the past week. I've gotten an upgrade back in April and since that day my channels has been going in and out. Sometimes I can get BET and sometimes I can't. So I call the 1-800 # and everyone I talked was rude. It seem to me they had an attitude because my cable was working that I pay for. I tried to get someone out to take a look the next day but I had to wait a week, and they say I'm a valuable customer for 10+ yrs.

On 5/11/16 I scheduled DirecTV to be cancelled at the first chance I could while avoiding the ETF, which would be on 6/3/16 (because they constantly raised the price after I signed a price guarantee but that's a separate issue). My service was cancelled promptly on 6/3/16 and a few days later I got the next bill which included DTV from 5/27 - 6/26. Instead of cancelling the DTV portion, they make you pay in full (actually more because you lose discounts) and they send you a gift card prorated for what they steal on this bill that should come in 30+ days (sure... we'll see).

My husband and I had decided to hold off changing our cable over to DirecTV at this time. There was too many conflicting reasons as to the quality of the reception.

The reps have been prompt, smart and courteous.

I kept trying to get thru for my installation and it kept hanging up on me.

I was literally lied to when signing up for this service, I specifically said I didn't want to be locked into any contracts with any early termination fees to try this and yet a year later my rates double!! Locked into another year with a higher bill than my cable, slower internet and the most frustrating program guide and their show selection is horrible. So sad I verbally agreed to this contract over a phone without reading all the fine print they try to hide from you while promising something else. P. S. If it storms forget watching TV that night!! Worst decision ever!

The person was very helpful and their knowledge of the product was efficient.

Service to family room had intermittent reception. Cable issues. Wireless boxes is a better solution to avoid issues with cables. And the wireless boxes were not mentioned in the initial sales encounter at Costco.

Directv will go up on their prices even though you have a contract with them. They will reach into your bank account if you are on autopay and take what they want. You need a lawyer before you enter any agreement with Directv. The picture quality was great. Customer service bad. Overcharged on billing many times.

The entire experience was fantastic. Wouldn't change a thing.

Sales guy was irritating. Customer Service rep was awesome! Kevin saved the day. I promise you. Thank you Kevin. No clue the sales guy. All I remember was fake irritating laugh and high pressure sales pitch, and vague statement about "opting in". I had to come up with my own way to explain it and he accepted my understanding. "Opting in" is an invasion of privacy but the government does that everyday. So whatever.

From the sales to the installation to the phone call for all....each and every person I have spoken to or dealt with have been nothing but professional, personable, answered all my questions. Being in a business where first class service is the most important duty I would have to say that all the staff members I worked with went above and beyond. Thank you.

Very happy so far.

Great customer support.

Good service deserves recognition; thank you to Kevin ** for the recent visit to our home to hook up new equipment. He was timely, knowledgeable and made the experience very pleasant. Thank you.

So far it has been a great experience. I did just get hooked up so we will see how things work out. I can say the picture quality is so much better than anything I've had before. I am having issues with On Demand but haven't made any complaints. I'm just waiting to see if it starts working.

Everything went very well.

Excellent customer service. Easy to work with. Always accommodating.

The guy who did our install was very informative and did a great job on a very hot day.

I am very pleased with service and my installation. I do recommend DirecTV to people all the time. I did notice a thing tonight that does bother me. The comments about one of the movie schedule had a serious grammar (maybe spelling) error. The comments were about Carnival in Flanders, to be aired at 02:00AM Monday, 14 Jun 2016, on TCM. The comment states, "Flemish women supersede their week men to deal with invaders." What are 'week men'? Are they men that the Flemish women only keep around for a week at a time? I suspect it should read, "weak men".

Had this novice technician come out to install the service. First he installs the dish on top of a brand new roof after my wife told him not to, then bores a hole into a brand new soffit and then decides not to use it and runs the coax down the soffit that looks like (well I'll be glad to send pictures). Then lastly every time a little cloud goes by we lose reception. Needless to say not at all pleased with the whole situation.

I had called to cancel service before it was installed as I found that I could not bundle it with Att Uverse as it was not available on my street. The service rep was extremely helpful, offered me a very fair rate on a great package and gained my business without the bundle.

Very pleased with the service.

Was able to reschedule installation for the best time after we moved in. Also verified my order was exactly what we needed in the new house.

Customer Service - Situation was handled after a few phone calls.

From first time calling to getting wireless resolved, all customer service reps were excellent in communication and making the experience an overall good one with the customer.

Pleasure speaking with the customer service representative. All the representatives were extremely helpful and made it a pleasure to work with DirecTV.

Everyone at DirecTV was great from the sales to the tech person. Thank you for caring about my service.

I am very pleased with the Costco agents, and clearly understand the contract. Looking forward to the set up on June 15th.

AT&T installation guy was knowledgeable about products.

Good service, very nice tech.

Everyone was very nice and polite and you could actually understand everyone and didn't have to guess what they were saying. They understood me and I understood them.

We are new customers to DIRECTV and are very satisfied so far.

Good customer service and good product.

The installer worked quickly and efficiently to give us the installation we wanted.

Needed to make sure I got the right equipment for my 4k TV.

We are very pleased with your sales and services thus far.

Some reps in another country was very unprofessional and a lot laughing distracted the rep.

Very good experience.

Excellent customer service and professional service installation with a wonderful, courteous staff, and good promotion and TV, quality of service.

The guy was really nice, just had to explain everything a few times. Also he kept trying to change the price when we knew the price because my sister did this last week. Just glad to have it done and have everything hooked up. He also said it would take 2 weeks for installation, but we called that and had that taken care of. I recommend more training, seemed like it was his first day.

I appreciated the courtesy and respect I got when I call.

Efficient and effective customer service.

I was able to get this accomplished and to even make some corrections to the order that were my fault (a couple of days later). While the general process is somewhat time consuming and a little difficult, the reps are very supportive. A couple of things to fix: while waiting on credit check, etc., and answering a couple of questions I had (i.e., I was ordering a "bundled" service of DirecTV & CenturyLink internet/local phone service), your system would "time-out" and he would have to start all over again with pulling up the new account record. Somewhat exasperating!

Not installed yet.

Based on lady who I spoke to on the 3rd, five stars. She was so helpful!! Like she was my friend and helping a friend through the process.

Moved to mountain home where satellite is a must. Was referred to DirecTV by relatives, ordered it and everything went very smoothly. We now enjoy our TV in our mountain home. We are pleased with our selection thus far.

Installation of dish on house improperly installed. Was promised the sun & moon. Was suppose to have wireless throughout house. Never happened. All with wire. Was also promised to have Netflix. Never came with package. Price quoted wrong. Left all the packaging materials on living room floor. Maybe he thought his Momma was going to come and pickup after him. With all of this we cancel out in less than 24 hours. Good riddance. They should dry up, disappear, go away.

I have always wanted DirecTV but assumed it was too expensive. Glad that the agent at Walmart stopped me.

Truly a pleasure. I was impressed with the level of customer service and attentiveness given to me. I was offered information at a very professional level. My options were clearly defined.

On 6.8.16 I called DirecTV to discuss packages. While on the phone with a sales rep from DirecTV I explained that I work from home, and need to use VPN. She assured me for several minutes that I would have my own satellite thus making my internet speed much faster (30MB per second with up to 6 systems). Before transferring me the sales rep had taken my credit card, and social security number down to run my credit and secure my package by charging $1. However; I was extremely disappointed when I was transferred to the "internet department" and she told me in my area (95819 - Sacramento) that VPN would work "very little to not at all."

Does anyone else have problems with AT&T/DirecTV billing? I have had numerous transcribed chats with ATT/DirecTV reps and they will confirm my total bill, and we'll think all is good. The next billing cycle rolls around, and the bill is over $60/month higher. I chat again with these reps, and go through the same spiel. This time (actually I am chatting with them now), the rep first told me the bill didn't include taxes. Then he came back and said there was a Regional Sport fee that wasn't added. The most recent rep then told me the previous rep gave me incorrect information (after I sent him a copy of the transcribed conversation). This has taken up a lot of my time and causes a great deal of aggravation. If a rep states a total charge, ATT should stand behind it - don't make it the consumer's fault if the correct info wasn't relayed, and don't make the consumer take over 45 minutes of their time to correct it.

Great Experience. Installer was polite, quick, and showed me how to use my remote.

I've been a customer since 2011. In the past 2 years I've had several (15+) collection calls for a person I do NOT know. In this day of identity theft I am very concerned. Last year I called customer service (3x) to have my number removed from this person account. It was supposedly taken care of but let me remind you it took several calls. Each person I talked to assured me that my number was off this stranger's account and that I would not be bothered further. Last week, the calls started again! I'm extremely pissed! It's for the same person as the last time! So, again I call customer service. The representative takes my number from this person's account... again. I ask to speak to a manager. I'm put on hold... another representative answers and I explain the entire situation again and again ask to speak to a manager.

Did not show up to install. Was very unhappy as I took off work to have installation. Was home all day!! The lady was very helpful - did a great job! Hopefully they show up on Sat or I will just not go with DirecTV!!!

I had a very bad experience dealing with a package offer from AT&T/DirecTV. They told me AS A NEW CLIENT, I will be eligible to get an offer for a discounted rate as 100$ for INTERNET AND CABLE and after 1 month 10$ discount will be automatically applied every month for 24 month, so that would be 90$. Unfortunately, they just try to scam me. I have an installation which is pending and I'm about to cancel service if they will not fixed what they promised over the phone.

So far it has been my pleasure.

I liked the fact that the representative took so much time to make sure that I understood the new system that I am receiving.

Calls on phone were handled very well. Gave more relevant information than the sales person at the AT&T store. The negative issue is the 4 hour window given. During the window time of arrival, I was not informed or given any updated time as to when the installation technician would be arriving. There was about a half hour left in the time zone and still didn't receive a call. I had to reschedule the appointment. Customer service rep understood the problem and made a new appointment. Would be nice to keep the customer informed of status of arrival. It is very frustrating to sit and watch the 4 hour time period slowly come to an end.

Thank you. I'm enjoying my service right now.

The main reason I canceled the order for Directv service was the cell phone side of AT&T told me I could get unlimited data cheaper than I was paying for our phone with unlimited data, and Directv. This turned out not to be the case.

This company is horrible. We finally disconnected service with them a couple months ago and we are still having problems with them. Like always they tell you one thing and do another. They illegally take money from people's accounts without authorization!!! They tell you for your final bill you can set up payments - don't TRUST them. Send in checks for payments. Never make the mistake of giving them a card like we did. Their finance department automatically took out the rest of our payment a couple days later and would not reimburse their mistake even though customer service said they would and the note clearly stated in their system we were going to make payments. We were loyal good customers that paid on time or early every month but they always messed up our billing their customer service team does not know anything and their managers are no better!! They do nothing to help or try to keep loyal customers.

DirecTV was awesome.

I would recommend DirecTV to anybody who is looking forward to getting cable and dealing with an honest company who have prices that don't fluctuate.

I already can tell I'm going to love my DIRECTV.

DirecTV has all clear pictures and full screen. We don't have to zoom in and zoom out to get full screen.

The activation process was great and he explained everything and showed me how to operate all. He was professional and a nice person.

Ordering went well other than they forgot to add the free 3 months portion. Setup went well. They had to connect with a rep to straighten out the forgotten portion (freebies). It's much easier to use your system than Time Warner.

Everyone was nice I talked to and I could understand everything they explained to me.

Service is excellent. 12 months goes by you're happy. Then month 13 that's when they sock it to ya!! Each month goes by and your bill goes up by $5 / $10 / even $30!!! Shocked I called them and they told me they discounted the first year but afterward you have to pay FULL price! My bill went from $118 to now $194 in 4 months time after the 12 months was over and you're locked in for 24 months until you can go back to cable.

Great and helpful reps.

I applied for DIRECTV online. Due my address, DIRECTV informed me that a $149 deposit is needed to order DIRECTV. I thought this was normal since AT&T took over. My credit card was charged on a Saturday when the installer left. I did not get DIRECTV due to a "weak signal" or something. Installer said that the channels and guide may take 24 hours to come on. The 24 hours went by and no channels. I called DIRECTV that next day (Sunday) and the recording said to call back during normal business hours Monday through Friday which I did.

On 6/5/16 I lost all connectivity on ALL televisions in my home. The error 775 was displayed on all televisions. I followed the directions to correct the error and it did not work. I called DirecTV on 6/5/16 as instructed and after attempting to correct the error I was advised that I would need a service call. The earliest service appointment available was for 6/13/16 (8 days later). I was then placed on a cancellation list with the local office and if a cancellation came in I would be given that service date. I stated that was unacceptable, and after speaking with a supervisor and a manager I was told that nothing more could be done. I'm in disbelief that DirecTV has this type of service for its customers. I completely regret having switched to DirecTV only to experience this type of absurd service.

Technician was very pleasant and the work went smoothly. Made me feel at home since we are new to the area. Thank you.

Beats the crap out of UVerse.

Had service with DirecTV since 2014. I called one day with a question about my bill. They talked me into letting them send out new equipment saying that it would save me a couple of dollars per month. They apparently also entered me into a new 2 year contract as well!! My husband and I built a new house and moved in April of this year. When we moved we sold our old house and turned off the service. I didn't want to go with DirecTV for the new house but he chose to go ahead and turned on service in his name. We only had a gap in service while waiting for the technician to come out and hook up service.

My Experience overall was very good. The biggest issue I had was with the bundling sales team. They were terrible. But everything else was great.

Service tech was friendly and knowledgeable.

I had a very bad experience dealing with a package offer from AT&T, DirecTV and Samsung. On purchase of Galaxy 6 edge you will be eligible to get an offer from DirecTV for a discounted rate plus a Samsung TV 48 inch free. Unfortunately, Directv could not install the dish as my house was not in a right direction and they had declined. I had purchased the Samsung phone due to this offer. Now when the dish is not installed, I will neither get a TV free nor the Directv connection.

I was paying $81.25. They increased my bill to $121.60. I will drop DirecTV when my contract is up.

Representative answered my questions and was very helpful. Not five stars due to limited contact with DIRECTV personnel.

TV installation - Things were good except the TV could not be received because of not getting a complete signal.

The installer was great and very informative on the use of the remote and DVR usage, which is new to us.

My technician that came to our home was awesome!!! He was so nice and courteous. His name is Will and he was just great!!!

As a former csr, I know what it takes to do this job. The gentleman who helped me was very helpful and efficient.

Been a DIRECTV customer for over 15 years. The only reason I've been with them so long is because of their monopoly of the NFL ticket. Every year they offer me a deal on the ticket in which I have to call every month to argue their dishonest deals they never follow up on. The customer service is horrible. Once they withdrew money from me and didn't credit my account. I fought this for months until my bank manager threaten to file a grievance against them. If you are not a NFL fan I would not recommend DIRECTV. Unless you have 2-3 extra hours every month to argue your bill.

Installer was excellent. He was very knowledgeable. He was very patient. And he went above and beyond to make sure that my experience was 100% pleasurable. I couldn't have asked for the experience to be any better.

After being a customer of Directv since 2002, I am now considering switching to another company. My son moved into a separate home on my property and had Directv hooked up into his home. He received a bill on a Friday and on Sunday - his service was disconnected! When he called to ask why, they stated he was three days late on his bill!!! He stated that we had been customers since 2002 and he had only received his bill three day days ago! When he asked if she cared that we may remove both accounts she sarcastically said, no!!! The bill was for a measly $30.

Called to reschedule an installation appointment I missed. Customer service was quick, informative, and a pleasure to work with. Five stars, without hesitation!

I went into my local SAM's club recently and registered for DirecTV after the DirecTV representative had asked me many previous times to sign up. He showed me where I could Bundle my ATT home phone and Internet with DirecTV for 89.99 a month. He also said that if I signed up today I would get a $300 gift card from SAM's Club.

Always fast and very friendly service.

I have just paid my first full bill with DirecTV and my service has already been interrupted 5 times because of weather. I live in central Florida. It's hurricane season. Need I say more??

I'm a new customer. Only 2 months I've had DIRECTV and I was with AT&T. Well I signed up from a Walmart/DIRECTV rep at Walmart and was promised a bill under 100.00. I didn't go for it yet. Then wife and I decided to check it out again and now it was no higher than 120.00 it would be. Also other things were promised that wasn't accurate. Well after many grueling phone calls in the first 2 months due to horrible service, bad installation, being ripped off by the subcontractor during installation for a splitter for 35.00, which was taken out by DIRECTV installer and not refunded, my service has soooo many problems, and now I just got my first bill, $191.00, for choice package, regular phone, and slow internet. WTF is wrong with this company?

I was shopping for TV service came across DirecTV. Called, talk with what sounded like a young man, very energetic. He asked what kind of TV do I like to watch, I said news Fox, CNBC, and other major news programs. He ask "Do you watch sports," I said no. "Movies," I said no. I said I like TLC, Discovery, FYI, DYI and the home improvement channels. I asked if there was a contract he said "No, welcome to the home of the only satellite provider with no contract." I said "Ha." He said "Welcome to the DirecTV family where we treat you like family."

I signed up with DIRECTV in 2014, and thought I was locked into a two year contract. What I didn't know is the 2nd year, they've made me renegotiate my contract (price) every 6 months. Raised my price 6 months ago and now raising the price again. To get out of the contract I have to pay them $20 per month for the next 6 months. They were not honest and tell me upfront what a hassle it was going to be to get a price fix. Instead I have to call and argue with them about the raises. I'm not happy with the way they do business with their clients. I have few channels and they want to raise the price every 6 months. Not what I thought I was signing up for. I will not recommend them to others.

Telephone persons were pleasant. Installers showed up when expected and unfortunately I cannot have it installed because of the trees around my house in the area behind it.

I was a loyal customer for two years. Then became ill and was in and out of the hospital for many months so I wasn't able to work and had to give up something. DirecTV was one of those. Just recently was released to go back to work, got my first paycheck and trying to catch up on all my bills. Looked at my account and have a pending charge for $475 dollars which has made my account negative so my rent bounced and now I am being evicted, me and my son. Tried talking to several reps from DirecTV explaining my situation. There wasn't anything they could do but refund a $125. OK great but rent is $395 and I can't even buy groceries now. So basically because of DirecTV, me and my son will be homeless. Hope y'all are happy about causing this. You didn't even have authorization to charge my account in the first place. I will never recommend your company to anyone ever again.

So far great service. The only problem I think that needs to be explained more would be the AT&T portion of the bundle. It was confusing. I needed to know who would handle my questions - DirecTV or AT&T.

The installer was great. Thorough and very efficient. When I turned the TVs on that first evening, none of the TVs functioned correctly. The phone representative determined that the main TV had to be turned on and the satellite did its thing. I checked every TV at that point and everything has been great.

My customer service person was the best of the best.

Every time it is overcast or drizzling lightly and, of course, storms I have interference with my television receiving channels. I always receive channels 2-48 no problem, because they are local. I called DirecTV about the 771 code. The diagnostic test meant my satellite needs to be realigned and I would have to pay for a tech to come out and realign the satellite. This is their equipment, not mine, but I have to pay to have them realign the satellite.

Installation of DirecTV srvc. at my home- met my expectations.

I'm with DirecTV for 6 months since I moved in to my house. Now I need to move to another house. I call customer service. The representative charge me over $220 plus tax to move my service. He said (the rep) if I move before my 2 years agreement that's what I have to pay. I am so disappointed, especially with DirecTV. This is my first and will be my last time dealing with DirecTV. Think twice before you order your service.

My agent was spectacular. She was able to identify my needs promptly, had excellent customer service skills, and was very friendly.

Great overall service. So far, love it.

Customer Service - Your employees were eager to resolve all of my technical issues.

I signed up for DirecTV with an introductory price offer. After six months I was going to be away for an extended period, called and suspended my account for a total of 6 months. While suspending the account I was assured the promotional price would also be suspended. I was told the promotional price would apply when re-activating the account. Complete dishonest lies. Received my bill now totalling over $217.00 for one month. When I called the first agent acknowledged that the promotional price should hold over until re-activation. Supervisor got on the line and was responding with pre-written responses and indicated no one should have made that promise. Very deceitful business/billing practices. Unfortunately I am locked into a two year commitment. When the contract expires, my account will be cancelled.

Directv is the best cable company. They do have a minor things that were easily dealt with through customer service. The remote controls on their website, says that they have backlit buttons. After ordering the remote I was made aware that they no longer sell the backlit remote. 15 minutes with customer service and it was taken care of. I would suggest they take off the backlit remotes on their website if they no longer sell it.

The first installer who came out on Saturday, May 28th, came into my then empty townhome, and said it couldn't be done and I would have to use Bright House. The following Monday I called back in to DIRECTV, explained the situation to a representative, and he chose the master installer who came out on May 31st. This installer was excellent, told me it could be done and had the system installed in about 3 hours. I am a long time customer of AT&T since I worked for them for 10 years. It was my first job out of college. I had seen not less than 8 dishes in this neighborhood and so I knew the job could get done. Thank you for the great installer I finally got. He was amazing!

Yes I would definitely recommend a friend and family members. I was having trouble getting my point across and your customer service young lady was extremely patient with me, helping me to figure out exactly what I needed help with. Thank you for having such wonderful and helpful people working for DirecTV.

How to record a show at a certain time - The representative told me how to set the timer.

Very accommodating to our needs. CSR was friendly, courteous and thorough!

My first time with a dish. So far so good.

I was very happy that I was able to get the channels I wanted at such a low price. I will be saving $40 a month when I switch from Verizon FIOS TV to DirecTV.

In Southern Texas we were hit with strong storms and last Sunday morning our house was hit by lightning which destroyed all house electronics including the whole DIRECTV boxes and antenna as well. When called for service I was given 12 to 4pm on 06/03/2106 appointment. While a week away due to circumstances it was OK. So I took the day off work ,waited... no show. Called the appointment call center that I obtained when they called me twice to verify the appointment. I was told the service call was changed to 9th of June, 2016. When I asked who did that I was told "We don't know." That is what is now!!! I requested a supervisor who seemed very pleasant and agreed BUT can't do nothing about it. All I got was "I will try but no guarantees." What kind of service is this? Obviously they can get away with it because of their size. Poor customer service and even better yet NO SERVICE.

First call to DIRECTV Sales Rep with connection issue was solved immediately rather than being transferred to a tv technical supports.

We had service with DirecTV and for four months, they upgraded service without authorization. They stated that we added the services. The Spanish channel was one of the things added and neither of us speak Spanish. After four months of dealing with an incorrect bill, we canceled our service. Now, they are charging $280.00 for early cancellation fee. We canceled because we were tired of spending hours on the phone trying to get the bill corrected. Of course the next month, same thing. They are trying to charge my credit card for this fee and we didn't break the contract. DirecTV did. I call DirecTV regarding the matter and I might as well just talk to a wall.

I first ordered on 1 June and had a question and contacted a service rep (Chris in the DR) and finally talked with Dusty to finish all requirements including an appointment for internet and telephone installation appointment, something the other two reps had not done.

The service technicians who came out to my home (one for DIRECTV, and one for AT&T) were both knowledgeable, friendly and respectful. They knew what had to be done, explained it to me and my wife and then did the work. They also cleaned up any dust or debris that they had made. Before leaving they both demonstrated how to use our new services! I was very impressed with the caliber and quality of their work and would recommend DIRECTV and AT&T to neighbors, friends and co-workers. Thank you!

It was very easy to set up new service.

Completely happy with the cable and Internet packet I was given. It was a great deal. Sales rep was friendly and easy to understand. My questions were answered. Within two days of the call I had my installation. Anthony was fast and friendly. He explained to me all the features the packet comes with. Thank you and I do recommend DirecTV to everyone.

Due to the fact that the HOA would not allow me to install a dish, over Memorial Day weekend I had to cancel the installation. The first night on Sunday, May 29, I called and spoke to a wonderful young man who is as very helpful. The following evening May 30, I received the automated message about the installation for the next morning being between 8 AM and 12 PM. Apparently my order of cancellation the night before did not go through. However I immediately made another call, spoke to a young lady and this time the order of cancellation went through. To no fault of the first young man, it was a holiday weekend. These things happen.

I was very happy with my service today.

I was very impressed with the knowledge and professionalism when I was approached by the sales representative.

Paul was very helpful when I contacted DirecTV concerning joining DirecTV on June 20, 2016. He answered all my questions.

Everyone was awesome! Very pleased. :)

I do not have an account with DirecTV and never have. I helped out a friend pay their bill (who paid me back), but did not authorize DirecTV to save my information. That friend fell behind months later and DirecTV took all the money they owed from me. I called customer service and they told me I had to fill out a payment dispute. I do not have an account with DirecTV and money was wrongfully stolen from my account. (They were not supposed to hold my information.) I never signed their customer agreement. They will not refund my money stating that it is part of the customer agreement. Yet, you have to be a customer to agree to the customer agreement and I am not. So bad review here. Lesson learned. My lawyer has been contacted for both parties. I am not satisfied.

This is our first experience with DirecTV. It all went very smoothly. They called to say the installer was on his way. I missed the call, so called them back. He came and very efficiently installed access on all of our TV's.

Resolved root tv. Rep very knowledgeable.

Needed to change programming. CSR was very knowledgeable and courteous. She handled my problem very fast.

I would love to have DirecTV. The package deal I got is way better than what I pay for cable. If you live in a condo check your HOA first then you will not be disappointed as I was. Thank you!

My experience with all of the DirecTV employees from the first call to the last was extremely enjoyable and they were very knowledgeable and helpful with all of my needs.

Everyone I dealt at DIRECTV was professional. Too bad the technician couldn't walk on a slanted roof and therefore I had to cancel due to no install. I wish I had known that prior to signing up as it took me 3 weeks to get my HOA to approve adding the satellite. But I'm looking forward to signing up again when I move next year.

Trial phone period expired.

Billion ** was great. I hope all of your representatives are like him.

I was happy with how the representative answered my question.

I was a loyal customer with DirecTV for a couple of years. I recently called to have my services disconnected and break the contract, and I wanted to know how much it will cost to break contract. Shawn my representative led me to believe that it would be at least $450 to break contract. He told me, I wasn't a loyal customer and in fact I wasn't even a customer because I had suspended my account for 6 months; and I had been late a month out of the two years. He told me I was using the military as an excuse to break my contract; mind you the entire time this ** knew I wasn't even under a contract. I asked for his last name, he refused to give me that. I asked for a manager, he refused to give me that. This guy was yelling at me, I was sooo furious.

The technician was very efficient and helpful after installing the equipment. Never having DirecTV before, he was able to show me how to use the system. He is an excellent employee.

I have had Directv since they were Primestar. I have never had any problems with requiring service on my system. Lost satellite connection on one of my units, called service and got 90 minutes of them trying to sell me a service protection plan for $7.99 per month, or it was going to cost $50 to send out a technician. Finally had enough and requested a supervisor. 40 minutes later, finally get a supervisor, who apologizes for the mistake (my plan has no charges for repairs). HEY AT&T, when I call for service, I want service, not some Robo script reader trying to sell me packages I don't need or want. For the record, I have never had any problems with technicians. They have all been friendly, helpful and easy to work with.

Asking new customer questions. I was glad to speak with an American attendant.

The overall experience was very good. I have used another provider and it was horrible and after still not working I called to have them send someone to see what the problem could be. During the call they had the nerve to tell me they would send someone for a 50.00 charge. Really it had not worked yet and said I would not pay and they would come anyway. Their customer services skills are lacking desperately.

I was a DirecTV customer and paid my contract out early, back in January 2016. I received a promo a few months ago in the mail for the $19.99 special on the Select Plan and decided to contact them about the promo special. I thought maybe they want me back as a customer, so I contacted them. I was told that due to paying my contract out early, I would be forwarded to re-connect and would not qualify for the advertised promo offers that had been mailed out to me. I found out that not only would I not qualify for the promo offer, but that my rate would be about twice as much as the advertised price and that they could not offer me the special pricing until my contract period was up, even though I paid it! So, I was penalized twice!! Once for the cancellation fee, and twice for the high monthly rate to come back! Way to go DirecTV, you know how to win your past customers back!!

I was impressed by the young lady selling the service - Ms. D. **.

I needed a receiver I had with DirecTV prior to switching to U-verse reactivated so I could have TV in my workshop and within minutes rep had me up and running.

After coming back to Directv in February 23, 2016 I had nothing but high praises for them. Now, I've been calling about my $200 gift card. They tell me now that it has expired... I very pissed off because no one ever told me to go online and do anything. I was told that I'll receive the card in 6-8 weeks. Now, the time has expired... Very pissed off customer.

Your installer, everybody was excellent. I believe they need to make more money. And I believe your CEO should go on undercover boss again and see how excellent his employees are.

The people I talked to were very helpful and very professional. The installer Mike was very nice and did a great job installing everything. He made sure we understood everything before leaving. Thank you very much.

Do NOT sign up for DirecTV!!! They are unethical and are all about money!! They lure new customers in with low rates then don't tell you that they WILL raise your bill whenever they please! My bill has gone up about $20 in the last 6 months and there is nothing I can do other than wait for my contract to end or pay $200 to cancel my contract. Every time I call DirecTV they repeat themselves, sell other products, and tell you to refer other people to DirecTV. They do not care about their customers as they read from scripts and are unwilling to help keep their customers. Yes their TV programming is great, but the service goes out in the rain, you are stuck on the phone with them for an average of an hour no matter what you are calling about, they make their customers do all the work when it comes to troubleshooting, and they are liars and they overcharge! PLEASE DO NOT WASTE YOUR PRECIOUS TIME WITH DIRECTV!!!

I went to upgrade my cellphone from AT&T store. The sales person offered me DirecTV, said they have the best service and packages going on. At that point I was convinced to purchase the highest package including cameras, motion sensors etc,. We had set a date and time for setup & installation. I took off from work, my appointment was from 8:00 am to 12:00 pm just waiting and waiting then there was a message on my cell phone stating that the installers are arriving between 9:20 & 10:20 am so I started cleaning the area outside. At 10:15 am AT&T / Direct TV van went slowly in front of my house and the person just kept on going. I thinking what the hell!

Love Directv!!!

I called about my U-verse bill being and high and they offered the new DirecTV discount. I was confused and not sure about switching and somehow the advocate got me to enroll. I called back but I still was not content about what I was about to do and the new customer representative with AT&T named Antonio was very helpful. He ran through the numbers with me and gave me an idea of what exactly I would be paying. He also told me about all the great perks with DirecTV and made me feel sure about what I was about to do. I have been a loyal U-verse customer for years and wanted to stay with them but the price would not allow me to. I would like to thank Antonio for the help since he did not get the sale on my switch but still convinced me to stay with them at no gain. He is a true customer representative. And its employees like him that make customers stay. I hope this email gets to his superiors and he gets recognition for a great job.

Took to long to get answer from a rep. On hold for 30 min but when I got in contact with Yavonne the whole experience turned around and couldn't have been better. I don't know what you're paying her but you better increase it!!

I had questions about switching from U-verse to DirecTV and setting up an account with DirecTV. The rep was very helpful, courteous, and patient. She helped me and answered all of my questions.

I appreciate your excellent CSR service. I was ill--had to call off installation but will call DirecTV June 2 to reschedule installation with same 2 year contract that I chose. Thank you all so much.

Installer was very good.

First I have to say thank you to Rachel, Philip, and the person that help me get rescheduled the same day to get an installer to come out again. I'm sorry I forgot her name. Overall your staff knew what questions to ask and how to help us to choose the right package for our family. My husband was in the military and loves watching the military station and a sports fanatic. Mahalo to everyone that helped.

I have never had such bad service from DirecTV for as long as I have had the service since 2004. I upgraded to Genie and now am in a contract till 2018. I have no service and I have to wait a week for a technician, and customer service person(s) including a supervisor (Daniel **) said "well that's all we can do". A prior customer service person said I would get a month free. Daniel said if is not in the notes he could not do that. Ever since I've done this the service has been terrible. I've spoken with numerous people today again and when I asked for 6 months free service for ALL of the issues I have been having since getting the Genie. When I said that the customer service person forwarded my call to AT&T Cell Phone Collections, really? Now my call is escalated and I have to wait for a call. I will never recommend this service again. I am forwarding this email to Michael White and the BBB in Virginia.

Happy with the sales rep helping me to activate the remote and boxes. Very upset that I had to wait over four hours without any services due to the activation center was down.

Friendly and good people helped me.

I called in regards to reactivating my account with DirecTV. I was transferred over to a specialist by the name of Paige. From the very beginning of the conversation she was very rude and disrespectful. She was in fact the most unprofessional person I have ever spoken to. After explaining the situation to her about my last conversation I had with one of her colleagues a few months back about suspending my service because of an out of state move she began to get offensively impolite and ill mannered. She explained the issue to me in regards of why the account wasn't suspended in an ill manner way.

On 5/28/2016 I received an automated call on my cell phone plus an e-mail telling me to call and schedule my installation. When I attempted to do so I was asked could I schedule Monday May 30. I said, "No". Then the system asked what date would work and I replied June 2nd. The system asked 8:00 a.m. to 12:00 p.m. or 12:00 p.m. to 4:00 p.m. When I said 8:00-12:00 the system came back with, "8:00 to 9:00, is this correct?" When I said, "no" it said this appointment is taken. This continued until finally the system said it would transfer me to an attendant. When this was attempted I was disconnected. This continued for one hour until I finally was connected. Very frustrating.

My experience overall was nothing but pleasant from start to finish and would not hesitate to recommend to all my friends and family.

Both the sales rep and customer service rep were helpful, friendly, and professional. I was pleasantly surprised at how helpful the customer service rep was. As it turns out, we do not have DirecTV at this time because there was a problem with the set up of our house. We are in the process of deciding how we want to resolve this issue.

The service tech Colin was very polite and helpful. He went through everything with us. He was very efficient.

For the most part all the customer service and sales reps I spoke with regarding my new service and setup of my new services with DirecTV was a positive experience. Keep doing what you guys are doing and you expect at least one more loyal customer for years to come.

Customer service rep was knowledgeable and patient at explaining plan to me.

Appreciated the help received. All involved were very helpful.

My experience with DIRECTV has been excellent so far. The technician was fast, professional, and very nice. Any questions I had were answered.

Everything went ok!!. Satisfied so FAR???

On May 28, 2016 I contacted DirecTV customer service to understand the charges on my bill. I challenged portion of the charges under "Other Charges, Adjustments & Taxes" line for $46.25. My question seemed simple enough: why was I still being charged for services that had been cancelled a month ago? I couldn't get a clear answer. I spent two hours on the phone. During these two hours I spoke to two representatives and a supervisor. The first agent put me on hold for about 10 minutes to get my information on the screen. Then going back and forth, the agent finally transferred me to a second agent. I waited another 20 minutes to be transferred because the lines were busy. The second agent confirmed my identity, but then could not provide a clear answer to my simple question. I was baffle.

It was great working with the representative. All my questions were answered and additional information that was important for me to know was provided. Great service. I will definitely recommend them to my family and friends.

DirecTV is a company that delivers good quality service. Each time l have talked to a service representative it has been a very pleasant experience! Thanks DirecTV!

Excellent customer service.

I was very pleased with all the required questions I could ask and the responses.

Customer service was awesome.

The price for the service is great.

We switched to Dtv as cable was unavailable. The only demand feature on cable was excellent. Dtv was supposed to be better. I've been able to watch on demand maybe a handful of times over the last year! It's slow when it works and there's nothing "on demand" about it. If you're lucky enough where the feature even works, I've waited up to an hr or more to view the entire show. If trying to access more than one program, it might be overnight before I can view. Piece of crap! Regular tv locks up constantly or is unwatchable. Very irritated over the performance. Don't get me started about the cost. Dtv should be ashamed.

Customer service is very helpful and we enjoy getting savings when referring friends and family to enjoying DirecTV.

My concern with DirecTV is with their follow through. I have gotten nowhere - insects phone calls with trying to get my service started. Every phone call has lasted 45 minutes to an hour and a half with no satisfaction. My other concern is the fact that every phone call I have had to pay more money for service and lose time from work with no pay and all I get is "we're sorry ma'am." I'm very upset with the inconsistent information being given me to get service started and I have been at this for over 6 weeks. This is ridiculous and to also be told that there is no compensation for my inconvenience or lots of money with the feast that I continue to pay to try to get my service reinstated.

Very helpful and knowledgeable.

Great customer service.

Very happy with the lower monthly cost. Hope the service is great. Will it continue after 24 months?

I'm am so unhappy with the reception of DirecTV. I have had it for less than 30 days and have lost signal 9 times that I'm aware of. I'm not even home that much, just a few hours in the evening and weekends. I complained and they did come to check it but told me it was all good. I should expect to loose signal when it rains. Wait, wait, wait!!! What? That's when I need signal the most. No more snuggling up on a rainy day. No way to watch news when there are floods and tornadoes to watch out for. Ugh!!! I'm so unhappy and I'm stuck with it for 2 years or pay a fortune to get out of the contract. This is so wrong. Save yourselves. Do NOT get DirecTV.

I tried to ask DirecTV for lower payments, they could only bring my package down 30.00. I still cannot afford this. So on, May 27th I called to cancel my services. I have recently become unemployed and I explained this to the customer service department of DirecTV. Last year they sent me an equipment upgrade at no charge. I was given this because I had been with them for so many years. Today when I called to cancel I was told would be charged $472.56 for canceling. I explained to the company that I lost my job and ASKED if there was anything they could do to help me. They said no. Not even willing to accept my 1/2 payment of the $472.56.

Great conversation with your people. Was helpful in the end. Hope the price will be right as they quoted.

Was a little hard to get into your company, but I finally made it.

After several calls where I was almost ready to cancel my order, I finally received a rep who could answer my questions. He was courteous, competent, informative, and knew what he was talking about. Prior contacts were difficult, not biased, but several of the East Indian reps were hard to understand and frankly, didn't have a grasp on my issues enough to provide an answer.

I used to work customer service, so I know imp how customer service should be done. The agent was prompt and courteous in taking care of my issue. He was very friendly. I was a first-time caller to your company, so I am very pleased with the level of professionalism of your agents. Good job.

Happy with service.

Excellent customer service. Very friendly and helpful.

I had two different installation dates. She corrected the error. Also I had doubts about DIRECTV. I asked questions, I liked her answers. They seemed honest.

During the middle of a Western Conference finals game a message popped up on my screen saying "No Wired Connection found." After resetting the mini genie box several times I decided to call the 1-800 # for help. After waiting on hold for 20 minutes or more I was put through to a customer service rep whose first language was obviously not English. After following the steps that she was reading from a script I was told that I would need to have a new receiver sent to me in 3-5 days. I told her that the receiver was only 7 months old. After being on the phone with her for 59 mins and 12 seconds I gave up and resigned myself to the fact that I would not have cable TV for the next 3-5 wet and rainy days. I decided to try one thing that was not in her script, pull the input cable from the back of the receiver box and attach again after a few seconds. AMAZING! IT WORKED!!!

Friend referred on account. The CS rep was friendly and helpful.