DIRECTV Reviews

I have been a customer since the late 1990's. I cannot say that I have always been pleased with service. They move my dish several times when I lived in Pennsylvania. The last time they cemented it on my front lawn. What an eyesore. They didn't even plant it in landscaping; right in the center of the lawn. It looked horrible but there was nothing I could do to change location.

I described the competency of the representative. One thing I am puzzled about was how I got hold of DirecTV when I had called a number that we given by Dish Network. It just so happened when I had a lot of trouble in viewing TV with Dish. So I decided to switch.

The representative I spoke to resolved my issue and went above and beyond my expectations to help! He really listened to my needs, as I was very upset as a new customer that a prior representative left me on hold for near an hour and never returned.

We were "scammed" into believing we could bundle a package through AT&T if we also purchased DirecTV. After an hour on the phone we were told we would have 5 remotes ($7.99). Was going to be billed for the 5th since the package only came with 4. After we asked the agent Alanias ** over and over and over "Are there any fees that we don't know about?" she said yes over and over and over. Today we received our order ALL wrong and them wanting to charge of $99 to install for a 5th TV. I called 8 times today and not one person would confirm if the notes were clear on what she sold us. We had 3 different answers in fact. DO NOT PURCHASE THIS PACKAGE. IT IS A TOTAL SCAM.

A salesperson came to my home, while I was at work. He spoke to my 16 year old son. He left his number. When I got home I was told about the visit and the "DirecTV" offers. The next day the salesperson called me. He told me I would get more channels, better picture, and faster internet with DirecTV, for less money. I told him I was interested and to come by tomorrow to talk to me and discuss deals, as I am a single parent on a tight budget. Instead of coming by, he sent a installation crew, who installed a dish on my roof and converter boxes on 2 TV's. Since my son didn't know what was going on, he let them in. He didn't sign anything. I came home to find this. I thought if he comes up with a good deal, and it is what he said it is, I would keep it. After 3 days, a sub quality picture and no internet. I called the salesperson. He said the internet would be hooked up tomorrow.

I came home from vacation to find I had no DirecTV service. After sitting on hold for a very extended amount of time I was told the first appointment was 6 days out. I have been a loyal customer for 10 years but loyalty obviously doesn't mean much. I also pay $8 extra a month for premium repair service and now I wonder why. I live in the middle of nowhere with no other service available such as Netflix etc. I can't even get a radio station out here. It is 30 miles to town each way for me to even rent a video. This is insanity. To say the least I am very very unhappy. Not only is first appointment 6 days out but then I will have to miss work to be here. Thanks DirecTV - we are breaking up if you can't treat me better than this.

My experience was good with DirecTV. The customer service was good. I will refer a friend. Keep the good work up. Thank you so very much. You customer service was so kind. I hope I enjoyed my service with DirecTV.

When I was shopping around for TV and Internet connection I naturally contacted DirecTV as I am an AT&T customer already. The sales representative who I was on the phone with for OVER AN HOUR absolutely lied to me and misrepresented the advantages of signing up with DirecTV. I was told that by signing up my wife and I would receive free unlimited data plans on our cell phone plans as a bonus for signing up and getting the home internet as well. She said I would have to call to activate it as soon as my TV installation is done. Called this morning and was told I could now have the unlimited data plan with a $40 monthly increase to my phone plan. BEWARE OF DIRECTV AND AT&T FOR THAT MATTER! #scamartists

I was trying to set a schedule for a cancelled installation date not realizing it's been a month and my order was already automatically canceled. The customer representative explained what happened, why, and helped me set up a new order.

Service rep. Was very helpful, he was on time, and Willing to work with my schedule. He made sure I understood how to work the equipment, and he reviewed my programming with me. I was very pleased with his performance on this job.

Very satisfied with Directv and especially Harold that was so easy to understand! If for some reason I need a technician I prefer him. Love the lead view on tv and also where he placed my dish! I think the price is good and glad to get away from Time Warner. Wish you had wifi in my area though. I had to keep Time Warner on that. Please let me know when it is available.

We have a 4K TV and needed to get a DVR set up with Genie. The representative assured us that it was a free upgrade and installation would be free also. However when speaking to someone from Mexico with thickly accented English to verify the info we were told that we needed a 'whole home' set up and that it would cost $3 per month. Now that is not a lot of money but it is the principle, the upgrade is not free. I now understand why we are paying for the service but this should have been explained initially. This info would have saved us over an hour on the phone of trying to understand what was going on.

Happy about the whole experience this far. From the sales process, installation so far everything is perfect. Even with the initial appointment delayed because of weather, everything was great and the installation tech was the best. Happy, happy new year.

The tech who came to my house today was awesome. Very friendly and knowledgeable. He makes me want to give DirecTV my business. I was literally changing my son's diaper in the middle of the kitchen while he explained location possibilities for the dish and he didn't even flinch. haha I totally forgot to get his name and he even showed me his ID. Hopefully you can look it up and acknowledge him.

I was a customer with DirecTV and never expected to experience the absolute worst customer service I have ever had. To start you can almost guarantee to be placed on hold by a second English language speaking non-informative poor customer service handling person. This person will guarantee you that your needs won't be met and you orders and information will most definitely be jacked up. After calling for the 6th time and sworn to speak to a supervisor I was placed on a 90 minute hold with continuous promises that a supervisor would be on that never happened after 90 minutes. IF YOU WANT TO WASTE YOUR TIME AND MONEY WITH SERVICE THAT WILL RAISE YOUR BLOOD PRESSURE and make you feel as if you're communicating with a foreign exchange student who has zero understanding of what they are suppose to do then by all means go with DirecTV or any AT&T service provider!!!

First time I talk to DirecTV salesmen and representatives. I was unfortunate to get a signal to get the DirecTV. Hopefully in future I will get good signal to get the DirecTV installed. I thank you all for your assistance. Keep up the good work for the DirecTV representatives.

DirecTV staff is awesome... I would recommend to all my family and friends. The guy that installed my DirecTV was very professional and knew his job... answered all my questions and was very nice and polite... He was the best installer I ever had.

Switching over to DIRECTV was hassle free and easy. The representative was so nice and helpful. The installation was also hassle free. The technician was friendly and very helpful. He answered all of my questions and even walked me through some of the steps in using the remote.

Overall all experience thus far has been great. From start to present, install to customer services I've been pleased thoroughly. Keep up The good work. I would recommend giving Matt the installation expert a big fat raise. He deserves it. Goodbye.

Our installer was excellent. He worked efficiently and was very professional and neat. It was a great experience that we initially were dreading. 5 stars for sure. His name was Charles and he explained the DIRECTV system and remote in detail before he left.

We've been with DirecTV now for one year of a two-year contract. The DirecTV product is in itself an excellent chunk of technology, but we continuously get extra little charges for things we didn't order. They will not believe we did not order some of the things on our bill and I did not even understand the programs or things that it says we had ordered. Totally unfamiliar with the names of the programs. It got to the degree whereas I had to write to the FCC to see if they could decipher it. I honestly thought that DirecTV was our answer for, not only good program and technology, but finally an honest company with legitimate billing practices and respected... I was really wrong. They are a dishonest and distrustful company. Sorry, I do NOT want to offend you that have it, it's ONLY my own experience.

I am satisfied with the installation as well as the ordering process. I will recommend this service to my friends and family. It was quick, it was easy, it was painless and stress free. Thank you very much for all of your assistance and expertise.

Installer was great. Danly from Ames Iowa can you tell me how to get my visa reward card? They said I was getting two cards at 200 dollars a piece. Somebody named Josh at Directv said after install I can get them. Thanks.

Happy in the end. Final result was all good. Original sales rep in Tennessee should be retrained. He should know to ask when someone wants their current service disconnected instead of just turning it off on his own. When we woke up the next morning and had no tv, internet or phone we were totally ticked.

We were on the lookout for a new cable company that could offer us the bundle (TV, internet and phone services). I thought we could get at least 2 out of 3 from Directv (TV and internet) but when I learned that was not the case we decided to look further.

We tried to inquire DirecTV packages and the sales rep discussed few packages and during the process we found that we do not have supporting device to watch Directv. So we requested the sales rep not to sign up for the service. But he went ahead and did and also charged our credit card. It was very unprofessional when we called the Directv to Inquire about the charge and requested a refund. NO ONE wants to take ownership of the issue and very BAD customer service. They wanted to us to cancel online and will not agree to refund, they could not even retrieve my account info, but the cc was charged. IT IS RIGHT TIME they stop cheating customers and not do this EVER AGAIN.

I have never had a more pleasant service experience thanks to these two. They were awesome!!! When I called in the sales rep had all my information ready to assist me. And when my technician Jerry arrived he did a very good installation job and made sure I knew about the options and all features that came with remote and services.

So far so good. Hope the relationship continues to grow and always be positive! Brand-new customer, never having satellite ever. Just got service installed today and love it so far! Typically everyone has nothing but great experiences in the beginning with any new service. The big question will be in the days, weeks, months, and years ahead!

I've dealt with so many problems getting service calls and support from other cable companies and dealing with everyone at DIRECTV has been amazing. I love everything that DIRECTV has to offer. Can't wait to watch Every NFL game next year for free!

I've had DirecTV for years but it wasn't until AT&T took over that dealing with this company became a nightmare. I contacted them 11/7/16 to suspend my account due to a move. This was to be effective on the 28th. They continued to deduct my monthly payment! Despite 5 additional calls between 12/1 through 12/12, which I kept being told it will be 5 to 10 working days, I finally got a call yesterday 12/28 and was told I would be getting an email concerning the refund. Received the emails (6 of them) stating the credit.

To be brief and blunt, I am at wits end with DirecTV/AT&T. I have been billed for two DirecTV accounts since October. I am the victim of the inability of DirecTV and AT&T to communicate with one another. In February of 2016, I moved from my residence. At that point, I created an AT&T internet account. As per my contract with DirecTV, I had to suspend my services because my new residence did not allow for satellite dishes. In late June, I moved to a new home that allowed for a dish. I called AT&T and asked to a) resume my DirecTV service and b) bundle DirecTV with AT&T internet. On June 30th, a technician arrived to resume both services. Turns out that AT&T could not provide internet services at the beach; however, DirecTV worked.

DirecTV had a Black Friday sale offering $100 Visa gift card but here I am two months later and have not received it and they will not look back to honor that promotion. They keep giving me the run-around to why I have not received it and they will send you from one Department to another to talk to someone you can barely understand (no disrespect). And like all consumers when you sign up during a sale you expect to get the deal that was offered through that company. DirecTV is not a honorable company.

The installation tech presented himself very well. Answered all of my questions and did a very good job installing the equipment and showing me how it works. I hope I never have any problems but if I do I sure hope this is the tech you send out.

I enrolled in the DirecTV protection plan about 5 months ago. I was guaranteed that all of my Electronics would be covered regardless. My dog knocked my TV off of the stand and I called them about it. I was told that TV is not covered. Only tablets and other electronics. I remember whenever I enroll in the plan I asked the lady that sold it to me if my TV would be covered if it fell off the wall. She said yes. This was a total lie. DirecTV is extremely involved in false advertising.

At the beginning of the month I reviewed my bill and understood that there was a possibility my service would be temporarily shut off but came to find out that I was getting minimal service. I asked a Live Chat rep what that entailed and she gave me a list of channels. They were ALL infomercials, shopping channels and Christian Channels. As a highly intelligent person and an Atheist I found this to be vulgar to a person's non-religious beliefs and intellect. When I filed a complaint on several occasions I was met with a half -ass apology, I filed a complaint with the FCC and BBB and received a response from someone with the Office of the President at AT&T and I explained the situation and she gave me a bare minimal credit of about $12 and she turned my service back on after making payment arrangements with her.

Great deals, excellent advice to suit needs, quick install. Rates and level of service beats competition hands down, switch from competitor because of internet restriction and number of TV for package deal. I'm receiving a lower rate with more options.

Have been impressed with the knowledge and the service level of DirecTV employees so far. Our new tv service is scheduled to be installed tomorrow. The bar has been set, hoping we're not disappointed. We are excited about a new option to tv watching in our home.

Service goes out any time it rains or snows and was told from a sales guy it wouldn't. He also told me I wouldn't have a contract but I do. They have "free movies" but they're actually not free. I would rather pay higher for Charter than EVER have DIRECTV but I'm locked in a contract FOR 2 YEARS!!! I highly recommend NOT choosing DIRECTV and will spread the word.

Was not told that my new install would not be wireless as my old one was. Had two different install dates. Had to make several calls just to get someone that spoke good enough English to understand them. Hate trying to deal with people that can only read a script. The last one was very helpful.

Don't understand the At&t and Directv, lack of communication. We are a Directv customer, out of contract. I received a great new deal (with Directv/At&t). The other day when I called, I was canceling my old account and activating my new contract and confirming the scheduling appointment. I also wanted to make sure the total pricing I was quoted was correct. After being directed to different departments and explaining each time what I was trying to do, I finally was directed to the last two reps who were extremely polite, answered all of my questions and solved my issues. So after being totally frustrated (and being on the phone for about 2 hours) when I spoke with the last 2 representatives, with their help and patience, they answered all of my question (and some I didn't even think to ask) and put me back in a positive and happy mood... I thank them for that. :)

Well, just had my first experience with the new AT&T DirecTV. I had to have a service call about three weeks ago to fix a connection problem. The AT&T tech who came out told me that DirecTV was going to start charging $50.00 for service calls. Of course when my next bill comes out, there it is a $49.99 service charge for the visit. I called the customer service line and spoke to someone, who had no power to make any changes to my account. I requested to be transferred to someone who could.

We discontinued our service with DirecTV, on August 4, 2016. We were never notified of any amount due. We received a notice dated Dec. 15, 2016, from a collection agency that said there was a amount due of $26.79. We discontinued our service with DirecTV, because of poor signal power during thunder storms or rain, or wind. We are senior citizens, and I think that this was a deliberate attempt to ruin our credit rating, and we would never recommend this company to anyone.

The installation specialist said he was unable to install the wireless system because there was no wiring. I later learned that there was an ethernet system and that my DirecTV order indicated that wireless equipment would be installed per the ethernet system in my new home. The installer looked for wall jacks instead of looking the panel, which had what he needed. Because of this, I've been in my new home for a week without television and am hoping someone who understands ethernet systems will be the person to install it when my appointment on the 30th comes around.

Took care of my issues from the first call to the tech that came out. All members were responsible, respectful and kind. Everyone made sure I understood the process, the DirecTV system and my options. It was a great relief to do business with a company that did not try to push the problem around. They faced it head on, and got it done.

I have had DirecTV for several years. The equipment generally works fine - I have had to replace several remotes over the last several years, had service come to my house twice to fix problems that couldn't be handled by technicians remotely. About every two months I have to reboot the box for something. Calling into service takes at least 30-40 minutes, due to long hold times, but the service technicians and sales force have always been very polite and up to now were able to solve the problems with the equipment. But tonight the three regional sports stations which come with our package suddenly quit working. After 1-1/2 hours on the phone with various departments at DirecTV, I was finally told that the stations were no longer available on the TV but I could still watch them online.

I have been a Directv customer since 2000 and I just downloaded the Directv App to record TV shows when I not home. 10 mins after I download the App I get an email stating that I added showtime and will be charged $13.99 per month and I didn't order showtime, so I called customer service to have them remove it and they tell me it will still cost me $10 to remove something I didn't order just because I downloaded the App. These little small charges add up and I sick and tired of the BS. Looking into other options.

The person that I spoke with was very educated in what they were doing in the field that they were doing it in and had very much patience with me and made me feel comfortable with asking the questions and being waited on by them.

The second technician was able to install and set up my system. His name was Nathaniel ** and he was professional and courteous. In fairness to Ron, the man who came out the week before, the weather was much better and the work less dangerous.

I called AT&T about a billing question and the representative transfer me without my knowledge to DIRECTV. However I'm glad they did so! I got Tim badge# **. He was so awesome! He stayed on the phone with me while trying to figure out why I was being billed for service from my old address. He contacted AT&T a total of three times before a representative helped us. I must say I have NEVER experience customer service like this ever before! Tim did not give up. Even after two AT&T representative hung up on us. He continue to try. He made me feel very important. :) Finally my bill is clear. I now have separate billing. Therefore I will pay DIRECTV directly! Great job Tim! You represent DIRECTV well!!! Two thumbs up. :)

Was a little sadden that my schedule to install was moved from Monday to Friday. The rep said it was due to bad weather. I understand about the weather issue. But I feel that a day delay was more than adequate of a delay.

So lets start with there was a billing problem took forever to fix. Finally got it fixed and they interrupt services. They won't help. I didn't make a payment. Then I get a email confirming my payment. I never made a payment. They just went ahead and stole it from my card and refuse to fix it. Says it was done through the automated system. I have proof of never making that payment. Not fixing that either. Then on top of this found out that they are charging me double what they are suppose to be. Guess what. They aren't fixing anything. Just "Sorry you're having problems. We will work on it." So they abuse the crap out of a customer and then I want to just get away from these crooks. And they want to charge me to cancel. STAY AWAY FROM THESE PEOPLE. And if you're crazy enough to deal with them, watch your services. Make sure they aren't charging you double. I only had them for a couple months. I am not dealing with this crap anymore.

BUYER BEWARE!!! I have never experienced worse customer service that I did with DirecTV. They messed up my account at every chance they had and when I asked to have my service discontinued because of the terrible customer service they ended up charging me for leaving early. They will treat you as badly as they please and if you don't like it they will make you pay for it. Save yourself the headache and do not do business with these people.

My experience was great. Had no problem, worked with ease, no pressure and the product seems to be working great. That's it. Thanks. The installation service personnel was spectacular, really nice, considerate of my property, and answered all my worries and my questions.

Do not subscribe to DirecTV. Their equipment fails and if they come out to replace, they will lock you into another 2-yr contract without making it clear. 75% of channels are nothing but shopping and purchase of ** stuff. I called once and they told me we owed nothing and no cancellation but when I called to cancel we have to pay $480 to get out of contract for replacement equipment for old equipment failure. This is total BS and they could care less. Used to be good service but not anymore. Have been customer for over 15 yrs til today. Good riddance!

The representative was very helpful with my questions and helping me to make sure all items were correct. The representative was very knowledgeable and made sure I understand everything that had transpired. Also was able to get me a $200.00 gift certificate.

I switched to DirecTV for the sole purpose to receive local channels in my area. After a lengthy discussion with the salesman at SAM's Club I signed the contracts. He assured me I would receive local channels in my choice package. After waiting all day for the installer (4 hrs late) he is finished but I had no local channels. He said reset the receiver after a couple of days and my locals would be there. No luck.

If I had rated this ANY time in the last 20 years I would have rated DirecTV and its service 5 stars. UNTIL I decided to take advantage of my free UPGRADE! Since the "upgrade", I have had nothing but complaints! I have spent an excess of over 10 hours or more on the phone with "technical" support. I got the upgrade because I now live with my 91 year old mother and thought the genie would be nice so that she could watch shows from either the living room or her bedroom, pausing the shows as she chose. She had Cox cable in both rooms, but I had chosen to keep Direct when I moved in because we had been so happy with the service the last 20 years.

DirecTV has upped my bill many times since I started my service with them in December of 2015. I have been on the phone with them at least 10 times over the year and for the most part, they have tried to make me happy... But in all of those calls, I have probably been on the phone with them for over 10 hours. It's ridiculous… When signing people up for the service, the fee should stay the same. I'm not getting any more channels or anything extra when they up my bill by $30+ per month! There are only about 5 channels that get watched because the channels are crap!

"You come first. DIRECTV is committed to bringing you the best TV experience at the most reasonable value." Hahaha, that is a joke. I found this on their "contact us" page which, not surprisingly, doesn't give you a contact for disputes. It's a big runaround just like it is when you call into customer service. I would give this company 0 stars if I could. I spent so much time on hold to try and work out a payment arrangement for the early termination fees, which I feel my father and I shouldn't have to pay due to the fact of being lied to by their field agent... who decided it's appropriate to knock on people's doors at 10:30 at night to try and sell DirecTV services.

After 105 minutes and 42 seconds of discussing options for signing up (mostly because their agents didn't speak clearly and had to repeat everything 5 times), we agreed on a package, which also included a $300 gift card. When my order confirmation came via email the next day, everything was fine except for the gift card. They changed it to only a $100 gift card. After another 4 calls and an hour on the phone to correct the discrepancy, DirecTV and AT&T kept passing me back and forth to someone that could "help" me.

I've been with DirecTV for about a year now. Unfortunately, I have a year left with them because of a contract. I noticed on my last bill that I was billed over double the amount all on autopay for my last bill. When I called in, they couldn't tell how or why it had changed. At a year, which it hasn't been a year, yet, I knew the price would jump unless I cancelled some programming which I did within the first month of having service with them.

My initial call to DirecTV on December 26 2016 was an overall great experience. The agent explained the process to me, assured me of things and DirecTV delivered. My experience with a call made on December 26 2015 was terrible. I was transferred 6 times before the issue was resolved and spent an hour and a half just to request an additional mini genie to my account.

I ordered DirecTV and set up an installation date. The installer arrived to our new home and told my wife that he would have to go to our basement and drill a hole in our new floor to run the cable. We told him that we did not want a hole in our new floor, and secondly it would not look very good to have a cable running through a floor to the television. We asked that he run it through the walls instead and install a jack in the wall. This would not only make it look more professional but also allow us to move the television if we ever decided to rearrange our room. He then told us he could not do that and to have an electrician come out to do that work and reschedule our installation. We asked why he could not do that and he told us that he did not have the tools to be able to do that. The installer then left our house with nothing done.

If you are thinking of DirecTV... you may want to reconsider. They will be fantastic at getting your system installed quickly and billing you on time, but if anything ever goes out - you are screwed. Even if you pay the extra like I do to have special care on my equipment. TV went out on Christmas day (yesterday) and after being transferred multiple times and being asked the very same questions this morning, they got me to the customer "did" service person who apparently thought she was helping me by guaranteeing me that they could ship me a replacement box within 3 days.

I was so unhappy with their service. We had a bit of cloud cover and no service. Never got the $100 Visa that I was promised so I got rid of them. They charged me for only keeping them for 1 year (2 year contract). So today I check my account and they charged my account $200... no notice. They just slipped it through on Christmas day! Called and told them I wanted it reversed. ONLY way to reverse it is to sign back up again with a 2 year contract. NO way!

I was very pleased with the service I received. I was pleased with the way things were explained and how the person I spoke with replied. I give them a 10 star rating and would be willing to speak with them in the future if need be. And I am sure I will enjoy my experience with Direct.

I love the plans and how they listened to me. The weather has played a role in the installation. I can watch it on my phone for now. The Rep was very nice and worked hard at getting me the Right plan for my family.

The install technician was very professional and took the time to evaluate our install and actually listened to our concerns on dish location before making a recommendation that took those concerns into account. Technician also did the install in the rain. What a great guy - really went above and beyond.

Your service was very friendly and helpful. He helped me very quickly and satisfied my concerns completely. I am looking forward very much to getting my service installed next Tuesday. I am sure that if I have any problems your service reps will be able to help me.

Excellent! Good service, answer all my questions, show me how DirecTV work set by set. Friendly person. I will recommend a friend about the service. Call us before they come, explain very good, the installation was excellent. I enjoying the channel.

I have been a continuous DirecTV customer for 18 months (since June of 2015) and have never missed a payment or had my service stopped. When I originally signed up with them I signed a 1 year contract, which I understood and agreed to. The service was great when I originally bought it, but we moved in May of 2016 and since moving the service has been horrible. Any time our receiver box loses power (if it is unplugged or the power flickers - we live outside of town, so this happens semi-frequently) the receiver no longer recognizes the access card. I tried every method available, including resetting the receiver via the website, and nothing works.

Great customer service when I wanted to resolve an issue at the time of install. It was nice to have someone understand the issue and get it resolved within minutes. Working between the tech and the phone rep was seamless. It was a nice experience versus the way it could have turned out. Thanks!!!

On way back home I passed the DirecTV man coming from my house. Because I had a prior engagement on that day and I got home later than I thought so that is how I missed the appointment. So I will have to set up another date to get him back out to check my tv service back. Thank you so much, I will give DirecTV a call to let them know!

In dealing with DTV was good but the dealing with other companies connected with DTV not so good. We were happy with the installer he was very helpful in showing us how the system works. He took the time and care as if was installing it in his own home.

So far I have had no problems with getting started. They have been fair and very friendly in the whole process. They also have been quick to make sure that I have my services before the holidays. That's what got my attention instead of pushing me aside and making me wait or saying I have to keep my original Appointment and not even try to get me in. They fitted me in to make sure that I had what I needed. So as of now I'm happy with my choices.

I appreciated the efficiency and attentiveness of the representative for getting our new service scheduled. All of my questions were answered and I was never put on hold to wait endlessly for an answer. DirecTV was efficient. Regarding the installation technician who arrived to install our satellite and Genie, he was very professional and courteous. He also answered our questions and showed us how to use the features attached to our service.

I called Alvi a week before getting installed on the 15th of December 2016! I asked for the bundle deal (tv, phone, and internet) that could be seen on the back of a Red plum ad. We have been in Nc for about 3 weeks, first time with DirecTV and Alvi per say. I was misinformed about cancel date, due to not receiving any documents stating I had service, the straw that broke the camel back came from my son and I watching tv and the services zapped out 12/21/2016.

I had to go through too many people to get to the right person. Your overseas people should be for sales only. They are hard to understand and they don't understand what I wanted done and transferred me 3 times and then told me I would have to wait for a callback in 24 hours. I called back after 34 hours and got it done.

Our previous TV service was poor and frequently stopped then started again. The DirecTV service has completely eliminated that problem. This was accomplished by the technician carefully placing the dish antenna along the side of our yard between some trees.

As I have stated earlier it was painless and great service. The tech made sure I was completely comfortable with my new system and was very prompt and clean. I have been satisfied with the reception and the features of the genie system and the picture quality is great.

After trying several times to follow the online instructions to sign in as a new member, I called your support line. The service tech took a few extra steps to assure that everything worked as designed. Great job!

I was one of the lucky one to speak to someone very well mannered and answered all my questions professionally. I wish we had more people like this sale rep who assisted me on that day in other companies, instead of rerouting calls to offshore. Thank you DirecTV & AT&T for your wonderful service on this day.

The customer service was great. They listened to what I needed, were responsive, and helped in resolving my needs. The staff is also very friendly and professional. I had an overall excellent experience with DirecTV from open to close. Thank you!

The sales rep and installer were very professional and nice. I have 4 TV installed. All TVs have very clear pictures and the menu and guide are simple to use. I have the entertainment package and I think the channel lineup is going to satisfy our TV needs. Loving my DirecTV.

Great experience with guy on phone and tech guy. Tech guy was nice and very professional. He explained everything well. He showed us his badge when he got here and when he left. We would recommend DirecTV to anyone. We are very satisfied. Thanks.

Customer service representative was friendly and very responsive to my queries. The person was very knowledgeable and took the minimum time to give me the information that I needed. I would not hesitate to call back and ask the same person to help me with my problems or concerns in the future.

He was great & got the job done!!! :). He knew what he was doing, he has great experience in what he does, & very respectful, I would highly recommend him to install at another location. I did recommend a friend. Her name is Lori **... lives in Ventura, CA 93003.

The DIRECTV technician was very respectful and polite. And when I asked questions about the service he didn't mind stopping what he was doing and explaining. When the installation was done the technician showed how to operate the remote and how to navigate through all the options DIRECTV has.

The customer service rep. made my process quick and painless. She also helped me fully understand what was going on without getting aggravated or having to repeat herself. An expected hour on the phone was a simple, maybe, 15 min.

I spoke with a number of Agents regarding the installation of DirecTV, the services and charges. Although most of the agents were helpful, I was not completely satisfied and assured of my services and costs until I spoke with Tracy ** in Customer Loyalty who was FABULOUS!

We went to pay our bill the other day and DirecTV took out double of what was supposed to be paid. Now we have to wait 5 to 10 days before we get a refund and they admitted it was their mistake. Every time we have called to speak with someone on this issue they cut us off, are very rude and just say we have to wait for the refund. How is it that they can take money out of the acct within seconds but we have to wait 5 to 10 days before we get our refund?? We will never recommend DirecTV to anyone and will be looking to go elsewhere for our business.

All I have been trying to do is set up a time for a technician to come and upgrade my equipment that I was promised a MONTH AGO!!! I HAVE CALLED A MILLION TIMES (NO JOKE) and gotten transferred to the wrong department over and over and over again!!! Now they sent a guy to my house for a call service!! NOT WHAT I NEED, NOT WHAT I ASKED FOR. I want my new equipment that you promised me a month ago and that you offered me to get. I need to be contacted by a manager or someone to talk to or the department of retention needs to call me to cancel this stupid contract anymore!!!

I had a great resolution to a very frustrating problem. I was a new user so I didn't know how it would go, but the service rep took care of my problem in very little time without much effort on my end. I would be happy to recommend the service center at DirecTV. That about wraps up what I have to say. Thank you again.

I call and accepted the invitation to switch to DirecTV, and received excellent customer service. The representative was knowledgeable, efficient and courteous. The price for my new package is so reasonable and will ease the strain on our monthly expenses. With just one call, it was done!

So far very good. The picture is great. Being able to watch DirecTV on my phone is nice, and the kids love it. Plus the unlimited data with AT&T is also great. The price lock is about half what I was paying with DISH. Movies on demand and the rewind feature for current shows and recordings are great!

I switched from Dish to DirecTV and got two rooms with HD for what Dish charged me for 1 room. Best decision I have made. Picture is so much better. The service man was very professional and courteous. Everyone I speak with with DirecTV are Professional, Courteous and really care and try to help you. Excellent group of people I highly recommend.

Do NOT use DirecTV. They charge illegal fees when you cancel, no matter what the circumstances are. No matter when or how you cancel, they will hit you with fees. This happened to me after using their services for two years. There are currently class action lawsuits filed against them as well. Google 'DirecTV class action lawsuits' for more info.

Once you get to talk to the right dept. everything works out well. I was transferred 5x. The last 2 people I talked with were very personable and nice. To be honest there was one person in the chain, who did not speak English very well and that was exasperating.

I was very please with the service we received. All my questions and concerns were answered quickly and efficiently. We will recommend to our friends and family. Thank you for making our transition simple and without complications. We look forward to being DirecTV customers.

Everything went better than expected, the rate was good, the people who I talked with were ever helpful, the connection will take place sooner than I thought, which is good. It was a good experience, which don't always happen, but this time it did.

I was quoted a monthly payment and when I received the confirmation email, the quote was $10 more. I called DirecTV and spoke with a representative. She was very polite, apologized for the mistake and resolved the issue right away, thank you!

After many years of using DIRECTV service I am at the point I feel I have to change service. They are extremely expensive after your initial contract period. I had cut back on services a few times to lower my bill and yet it always seemed to creep back up. I was making such a call to eliminate 2 premium channels when the customer service agent I was speaking to asked me why I wanted to cancel the channels. I told him they were just too expensive and I need to cut back on the bill. He said, "Oh, let me see what other discounts I can find for you." This was after I had made it very clear that I was canceling the channels. He said, "I have this other $5.00 monthly discount I can give you." I said, "Great." This was not unusual as when I had called before complaining about my bill, they usually would give me some kind of temporary discount.

Been a loyal DirecTV subscriber for 10+ years. Used to love their customer services, not to mention how fast they pickup their calls. Recently, since the purchase by AT&T, I find myself in what seems to be infinite loops with their call center agents - constantly referring to previous calls where we seemingly resolved everything, only to find 1-2 weeks later that nothing was resolved. To make matters worse, further attempts to resolve are often met by 10 minutes of "please hold while I speak with my manager", only to return with "sorry, but our systems require XYZ before we can proceed".

The technician that did the installation on the 17th was efficient and customer friendly. I had some questions in regards to other services and offers and his answers were very helpful. I'm pleased with the service so far. Like the fact that I'm able to watch live Television on my Tablet. The only issue so far is that I lost service when it rained this weekend.

I will continue to recommend DIRECTV! I like your overall customer services and most of all 2 years of football Sunday ticket at no charge. Thank you so much for the great service. I have gone from Spectrum to DIRECTV and have always wanted this!!

The representatives in DirecTV and AT&T have become very considerate, and the quality of the TV product and price or benefits given to compensate cost has improved in DirecTV. U-Verse was excellent, but entirely too expensive. The installer on December 19 was excellent. He made sure he was not tracking dirt into the house, efficiently set up the TV's, and worked diligently to install in a timely fashion.

My 85-year old Mom is being overcharged for unauthorized programming (Starz and HBO). She only watches 2 TV shows per day (game shows). Directv agrees billing is incorrect and states she has a credit but bill is now over $400 with late fees! This has been going on since September with no end in site. They are taking full advantage of the elderly - beware of their practices!!

Per DirecTV, I experienced the worst, most unproductive service transfer I've ever had. I scheduled a move of service on my 1st call. I had an existing acct with 2 boxes for 2tvs. I was informed that at the new house there will be 4tvs, needing my 2 plus 2 additional boxes. So the next day I called directv back to inquire about additional boxes. I was then informed about being eligible for free equipment and she made the offer and the change. Fast forward to today, the technician showed up to do my initial order which is to just hook up my 2 boxes at my new address. So once he learned of what I was expecting, he called the office. They concluded that oops, my upgrade order got cancelled. So the rep on the phone advised me to allow him to do that part so my new address can get registered. Once done we could put new order in for the upgrade.

When my mother needed to move from residential living to full nursing home care I called DirecTV to discontinue service. Because I was not the account holder they refused to deal with me. Never mind my mother was incapacitated due to dementia, common sense would win over their bureaucracy. After multiple attempts I finally got service terminated. But the bills kept on coming. Even though she vacated her apartment in December, and I paid through January, DirecTV wanted more.

Monthly charge is always inconsistent, when calling you're on hold 45 minutes or more. If you ask to talk to a supervisor you will wait a half hour then they hang up on you. If you pay to cancel change your card number, I was charged the next month. When I asked why they said it was for the equipment, even though you returned it. The following month I was charged again. They owe me $200.00 dollars and I know I'll never see it. Don't waste your money. Go with fishnet!!!

Do not subscribe to this service! I recognize that their people out there who will complain about everything and will never be pleased. But, trust me when I say this is the first online review I have completed. My experience with DirecTV was horrible from the beginning. First, the representation that the tv service will not be affected by storms is simply not true. If it rains or snows, don't expect service. Second, the internet was incredibly slow or simply did not work. Third, I had the service for less than two weeks and these problems occurred repeatedly.

I was scheduled for installation Saturday 12/17 between 12 and 4pm. I received 3 confirmation texts saying they would be here 12 - 4; the last saying they were still coming, at 203 pm. No one showed up. When I called, they said it was probably weather related (it was snowing), and they would call back within 48 hours; they put me on a "high priority" list. I didn't receive a call back within 48 hours, so I called again. My son is home from out of state for the holidays, and will set up the rest of my electronics after the direct TV and Internet are set up, but he's here until the 26th. I explained that; they were "very sorry" that the technician failed to show up, and "very sorry" that someone failed to call me, but they will again put me on a priority list, and I should receive a call within 24 hours. I'll update this as it's resolved.

Received excellent customer service. So easy to get started and get set up. Called on one day and they came to install service the next day. Has truly been an enjoyable experience. I would highly recommend DIRECTV to my family and friends. And my technician that installed my equipment answered all my questions and showed me how to operate all the equipment that we had installed.

Even though one of their technician did not do a good job at the time of the installation, they resolved the problem and I am very pleased and send someone right away to fix that problem. Everyone very nice and helpful. Thank you Edwin and Jeremiah for all you did.

My overall experience with DirecTV was by far the best I've had in a while. Customer service was great as well as the manager who came out to install it. Two thumbs up! I would definitely recommend DirecTV to a friend. As a matter of fact I told my sister to call.

I called to cancel my service two and one half months ago, paid off my bill, was told I had overpaid and had a refund coming. Yesterday, I received an overdue notice, called them and was told my service was not terminated when I had requested it to be. My receivers were deactivated on the date of my original request, but my service was not. A fine case of splitting hairs to steal money from me. It seems to me a company this large would not have to stoop to such common deception.

The person that I talk to was a very nice person. She help me with the issue I had and resolved it while I was on the phone with her. My installation is scheduled for today between 12 noon and 4 pm.

The person who did the work was very experienced, wonderful person, did a good job. I will recommend that person to other customer. She did a well, great, wonderful job. She took her time, doing her job well. She made me laugh. That's a plus so yes I will call her if I need her for another job.

Great customer service. The service agent that helped me was knowledgeable and nice! Since she knew what she was doing, so she was able to efficiently resolve my issue on my first phone call. This saved me valuable time. Thank you!

I signed up for a two-year contract with DirecTV on 9-30-16 with a scheduled installation date of 10-4-16. I was told the installation would take place between 1 and 6 pm. I waited at home during the appointed time and they were a no show. They sent a tech the following day to do the installation. Since that day I have had nothing but problems. It has never worked properly. I have had 11 techs come to try to straighten out all the problems, but to no avail. The last tech informed me that the whole system was set up with the wrong wiring and he would change it. However, the next day we again had no TV service. The same tech came again yesterday and the TV worked for a few hours and again shut down. My service has been off more than it's been on.

Constantly given the runaround on installation of replacement equipment. Blatantly lied to by several "customer service" reps. Told to go ahead and cancel. They didn't care. Nice. I am a ten year customer. Worst company ever! Hate this company!

The lady was very good at her job. She was very thorough. She listened and was accurate in details. She was very business like and also able to interact with you. All people should do their job as accurate as she does.

Each month for the past six months I have had to call to discuss my bill which continues to go up each month. I have not changed my programming package. It is ridiculous to have to call a company every month to discuss the cost of a bill that should remain the same with customer service representatives that cannot resolve your problems. I am about to part ways with this company and would suggest that you think twice before signing a long term contract with DirecTV. The merger with AT&T has not helped. As a matter of fact it was a better company prior to the merger!

When I signed up for service at SAM'S club back in 1/16, the salesperson explicitly told me that the discounts I was receiving would expire at the end of the first year (12/16); and that I had to call DirecTV to renew my discounts. I was told more than once, that if I did this my bill would not go up for the second year of service. After spending over an hour on the phone with the customer rep and a supervisor, I was told there was no way they would extend the discount and the only way to maintain the price of my service was to downsize my package and number of receivers.

Due to the condition, I changed the order and called the service representative for help. He was patient and very helpful. He understood the worry from the customers and ease my worries. Finally, he summarized the conversation and was very polite.

The last couple of weeks I've found scams out there with well-known businesses. I've been on the phone with Directv about how I cannot watch on my Directv app on Fox TV the local football game and how it wants to charge me $49.99. What a rip off!!! Why is it that I can watch this game on my TV but not on my phone. I have even seen commercials about how you get to watch the games on your phone and pad. They can't even give me a clear reason why I can't. And why would anybody pay more money to watch something they already pay for. My bill for Directv is already outrageous and then they teamed up with At&t which I have and pay another outrageous price. Will somebody please explain why the Lions vs Giants game is not available TO WATCH ON MY SUPPOSEDLY FREE APP.

I have been a DirecTV customer since 2014 and a AT&T customer since 1995 and never had to ask for replacement equipment. 3 months ago I renewed my DirecTV contract. At that time the rep suggested we get new equipment for our master bedroom, although nothing was wrong with the equipment we were currently using. Within a couple of months of having the equipment the tv remote quit working. I downloaded the DirecTV remote online to my smart phone until I had available the 20 minutes necessary to be on hold before speaking to customer service rep. Unfortunately by the time I called in, I was told my lengthy 90 day warranty on the remote had just expired. To receive a new remote I would have to pay $15 and S/H. No Thank You DirecTV, lesson learned. August 8th my DirecTV expires & my AT&T contract for the 3 cellphones is expired now. Time to find a reputable company.

This is the first time I have had any experience with Directv but everything was great. I plan on adding another account in about 1 or 2 months. The installer was good at explaining everything. He was very courteous and polite. He was also working in stormy weather.

I would highly recommend you all to friends and family! The people were very friendly and kind. They answered all my questions in a timely manner on which I thought would take awhile, even when I had a ton of questions they were very patient and got my order complete!

Had problems with old receiver, DirecTV sent a much newer model. Installed it, activated it, activated the Genie Mini, re-established internet connection, reprogrammed all remotes. Took hours. Then we found out all favorite channel listings, all recordings, and all playlist managed recordings were GONE. Any no OnDemand or anything except basic channels. Called tech support "you'll have to wait 24 hrs for OnDemand, and there's no way to save the recordings or playlists. Those are inside your old receiver." Me: "WHY DIDN'T YOU TELL US! The weekend before Christmas with a blizzard on the way! We rely on watching recordings when the dish goes out as expected. Could have waited." DO NOT UPGRADE!

There should be more installation guys like the ones that I had, their friendliness, the quickness of my installations, and their super AWESOME ATTITUDES, and after the installations how awesome they were of explaining the remote. DirecTV I give you all the thumb up, for the sales representative and the installation guys.

I would recommend DirecTV to anyone who is interested in satellite service. I have used them before and now I am back. They are very nice to deal with. You can call them anytime to answer any questions you may have. Well pleased with them.

My experience with DirecTV has been an absolute nightmare from day 1 with a string of simply unbelievable events. We were moving from Huntersville to Charlotte, planned on Nov. 16. On Oct. 30 I called ATT and asked for a transfer of service. They checked the zip code and said "no problem", OK for the 16th of Nov. There were problems with the move and I had to reschedule for the 17th. On the 17th a technician came by at about 1:30pm and 3 hours later came to me and said, "bad news, ATT does not have service in this location, sorry". This was the first unbelievable event.

New subscribers: be aware that DirecTV will SIGNIFICANTLY hike your rates after the introductory period. My bill went from $56/mo to $104/mo after the first year. Also be aware - they're signing you up for a 2yr contract and the rate for the last year is "whatever they decide it will be at the time". When I contacted customer service about the rate hike, they did not remind me of the 2yr agreement & early termination fees even though I told them I was going to switch providers. Once I switched, they hit me with a $20/mo ($160 total) early termination charge for the balance of the contract. My bad... I did sign the contract... but c'mon guys, you can at least give me good information when I contact you... I switched to Frontier, and by way of comparison, Frontier was able to tell me exactly what my rate will change to at the end of my 2yr agreement.

My account number is **. I have been in touch with DirecTV several times about these issues, and they have refused to help me in any meaningful way. My service consistently stops working in the event of ANY rain or snow. I live in a part of the country where small, moderate snowfall is very common, and I was led to believe that minor weather occurrences wouldn't affect my service. Moreover, my On Demand services are excruciatingly slow, even when they do work. The phone operators claim that my internet speed is the issue, but speed tests as well as other streaming services confirm that my internet speed is terrific.

We were Happy with all of the installation. Serviceman was very good. There was no mess. He installed dish where I wanted outside. He went over the channels and On Demand. He was on time for the appointment. Very Professional.

Best I ever had, very well satisfied. I just hope it stays this way. Sometimes it starts this way and then it all goes to hell. Maybe your company will be different. At least I hope so. So far your company has exceeded our expectation. We just hope it stays that way, thank you for being so thoughtful.

Called to get help because I could not access the page to redeem gift card but the Customer Service Representative was able to help. Even though the things he told me to do didn't work, he was able to redeem the gift card so it will be sent.

Awesome entertainment. Fast and friendly team of the AT&T family. I would definitely recommend it to my friends and family. The price is very reasonable. My kids loved it which they could watch on their iPad and on tv at the same time. Bundled with unlimited plan too.

I rarely write reviews, but my experience today was infuriating! I signed up for Directv a little over a year ago and at the time, they automatically signed me up for NFL Sunday ticket for free that year as that was their promo. I didn't care at all about having it as I rarely watch NFL. About six months later I had called in on an unrelated issue and the woman that was assisting me informed me that the NFL Sunday ticket would automatically renew unless I let them know I didn't want it. I informed her I did not watch much football and definitely did not want to renew NFL Sunday ticket. She told me she had made the change to my account and it would NOT renew. I was set up for automatic payments via credit card and online statements, so I didn't pay much attention to my bills. Well this month I had to renew my credit card, so I was checking my account online and noticed they had been charging me for the past 5 months for NFL Sunday ticket, a total of $225.

There was a misunderstanding about my installation date and the representative did her best to resolve the problem. She gave me the best installation date available at that time and I think it was the best available option.

My DirecTV bill shows a $3 charge for whole-home TV, so I can view it on more than 1 TV. Problem is, I only have 1 TV. I called the number they list to have it removed but the rep said there was no way to remove it since I had a receiver classified as a Genie and that automatically generated the $3 charge. Seems to me that billing me for a service that I don't use and can't remove is just a little bit over the line. I know it's only $3 and overall I'm very happy with DirecTV, but it's MY $3 and I can't believe they can't remove the charge. Not happy.

Professional installation. Site completely cleaned after installation. All questions answered. TV reception much better than previous service. After technician left I was able to operate the new system with no difficulty. In addition to improved picture, the sound quality was much better.

Avoid this terrible service!! The record function is repeatedly failing, either not recording at all or no audio. I have called several times to fix it and it keeps failing. The whole menu is not at all user-friendly, very hard to find channels. Worst of all, the customer service is useless. For the high cost, it's terrible. AVOID.

I was a Dish user for 10 years and I never had any problems. I switched to DirecTV in July 2016 through AT&T when we upgraded our phones. I signed onto the 2 year contract for $50.00 a month with 3 months of free movie channels. What a nightmare this has been!! Since signing on I have not had a correct bill and I have had to call every month to get it corrected, each time being on the phone at least 40 minutes and being transferred at least 3 times. They charged me every month for the movie channels, which were supposed to be free, and when I called to explain I was always given some reasoning and they try to get me to pay the full amount and then they would credit my account -- they said.

My appointment for install was made by the rep who set me up with DirecTV. Next day I get a call from install asking to set up my appointment. Ignored that message because I already had appt. Got another call so I stayed on line. After 10 min I hung up. No rep. Happened 2 more times. I found this very rude. I think if you call me then a rep should be available. Once I got a hold of rep she gives me different info than the rep that signed me up for DirecTV. Need some consistency. Doing double work.

It took a couple of phone calls and scheduling conflicts to get my service connected. I've not experienced any difficulty in these first days of service. I hope to continue to have a positive service. If I do need to contact customer service again, I hope it proves to be beneficial to my concern. Thank you!

Called and canceled my account. Told it would be shut off by midnight that night on September 10th and no one did so now got billed for 2 months of service and they won't do anything for me. Been a customer for 9 years and they don't care so I will never go back to them and I will make sure that anyone I know that is talking about getting them the kind of bs they pull.

Was charged for services that I did not add. Was online with them for 45 min, asking to speak with a supervisor. Was told none were available. All four folks I spoke with were unprofessional and hard to understand, therefore pissed me off to no end. Don't use Directv if you have other choices.

I think the promotional deal so far is a good one. In two days it will be installed and we will see how good the product is. Can't wait. You might want to check out your sales reps. There is one that is very difficult to understand. That is very hard to deal with on this subject matter.