DIRECTV Reviews

I am extremely happy with moving to directv, I am happy with the respectfulness of the rep that helped us. He helped with everything, worked quickly, and did his job very well. Thank you for making the switch of services smoothly. :)

I felt the experience was a little long and some difficulty with understanding of how Windstream would work! Also I thought I could watch NFL ticket on my iPhone as well! A little disappointed about that feature! Good experience overall.

After spending 2 years in a contract with a company that made ongoing promise. That leads me to this review, from the beginning my husband was promise a 100 debit card. He never received. Then a technician came into our home, wrote up equipment that was place in our home. But showed up on our statement. Then you have the more recent issue, call to order a movie. I'm directed to an agent Alice who give me instructions on how to order through my TV. At which it didn't work! Back on the phone with 3 additional agents, the information Alice should have given me in the very beginning of our cycle statement. Could have been the PROFESSIONAL CUSTOMER SERVICE WE NEEDED!!! Nope each level/department at DIRECTV continue to be an disappointment.

So nice from start to almost finish (that will be tomorrow). From my ordering service at AT&T store, to changing my appointment due to equipment wires I misplaced in move, to follow up call from man I placed original order within CT, I am being blown away by your service at this time.

I will not order DirecTV anymore! I was bamboozled. Received devices June 23. First bill was due July 7 so July 1st I ended up paying my WHOLE bill. As soon as the payment processed, the services became horrible. All Throughout July 2016 I called trying to get a tech out. They asked to schedule. I did. The times were between 8am-12pm every time. The tech never showed up each time. (I'm now fed up.)

System has never worked properly... Poor signal and terrible picture... Endless time spent on phone with customer service... and if you try to get out of the contract... they laugh at you. DO NOT BUY THIS. Get cable.

I was past due by 108.80, I think talked to a customer service rep who said to make the immediate payment to restore services. I went to Kroger who is a local store who takes payments for DirecTV. I paid the full balance and services should have been restored. I turned the TV on when I got home, the services were not restored. I called and gave them my confirmation number which confirmed my payment. They then said it would take 4-5 business days before my services would be restored because it wasn't showing up in the computer and I even told them I would email or whatever my receipt to them. She refused and became belligerent. I then hung up and called back again, this time I was told it would take 2-3 days. I hung up again and used their chat line and this time they said 6 hours to 2 days.

DirecTV handled me with care and understanding. I had issues in the beginning, and After speaking with a few representatives they worked to resolve my issue, and sent a great technician out to assist me. He was nice and very descriptive on how to use the cable service. He made sure I understood everything before he left.

On October 11th I called DIRECTV to obtain an estimate in regards to renewing our contract. After a period of negotiating with a saleswomen in customer loyalty (Shay) an offer was made. I told her the offer was a little too high in comparison to the other offers I had received from DIRECTV's competition. In return she asked me for a number that would make us renew. I told her that we would renew on the spot if she should could get us the same services locked in for two years in/around the $80's a month. After crunching some numbers the salesperson said she could do this. The offer was $80 a month before taxes (I made her repeat this multiple times over the phone) with the same services (minus the starz/encore package, but also adding bundling my cell phone through AT&T with our DIRECTV services). I also requested a hard copy of our agreement, which I was told would be e-mailed to me.

I signed up for new service last September and signed two-year contract only to find out on this month's bill the rate goes up $45 a month after twelve months without notice, nothing has changed same service. Called tonight to see what could be done and was on phone an hour asking to speak to supervisor since person speaking to me could not help me. Supervisor never picked up, just kept relaying messages through the person I was talking with. Was put on hold forever and finally was disconnected with getting any resolution. My advice is do not fall into their trap of signing a contract as once it's signed they could care less about you and they will continue to remind you that you are in contract with them.

After being with another carrier (AT&T) it was a pleasure to talk to the DIRECTV representative. No more "What did you say?" or "I don't understand you." Also, the representative did not have to keep putting me on hold to ask the supervisor. He knew the product.

I had an install appointment today between 12- 4 and I scheduled with DTV over a week ago. Today at 9am I received a phone call from them to confirm my appointment and I did. I had to put in for an unpaid 1/2 a day to have the install done. I received an automated phone call at 11am. While I was on my way home I received another automated phone call from DTV that the installer was going to be at my home between 11:10 and 11:40 and for me to confirm that would be ok. I was not going to be at my house until 12:00 "when my actual appointment was" and because I could not confirm that I could be there from 11:10-11:40 so they cancelled my appointment and the next available was next week.

The install of dish went real good. Service tech was excellent on installation of the equipment. Too bad AT&T isn't as good with their installation. They give you a date and then change it to a different day and when you call them they do not want to change it to the day when you would be home. I had to get a supervisor on to get the date change. I think AT&T should rethink how they handle new customer in the future if they want people to use their services. This of course left a bad taste in my mouth with changing services. So far DirecTV has been great. We will see how it goes with AT&T!

I was sent a return box for the receivers and it allowed me 15 days to return the receivers. Within a week they cleared out one of my accounts debiting $563. Which I never authorized them to do. I called and they said that I had a $600 balance and although I had already mailed the receivers I would not get refunded for them until they are processed, and that would take 21 days. Not only did they debit that one amount, the next day they debited $18 which was all I had in my account since they said there is still a balance of $36.

Old address not deleted by salesperson. Installer sent to old address. Automated menu only accepted option 3. Customer Service disconnected me twice. Finally, Jackie was apologetic, empathetic and professionally resolved the issue.

I had Dish for 10 years, and made the switch to Direct a few days ago. My biggest issue is ease of use, Dish had a better set up on the menus and dvr. I feel like it's a downgrade from the hopper to the genie. Really confusing remote and general guide set up. The guy was friendly and helpful with the install and they came quickly.

DirecTV is a scam. Signed up for 2 years of service, the service and box was frequently having problems to the point where the last 6 months we couldn't even watch it because the receiver had to be reset over and over whenever the channel was changed. After calling IT their several times they would only fix it if they sent a tech out at my cost of $50/hour. With 0 to a few months left on the contract, I left it to run out. Paid my outstanding balance off last week. They sent me the box to return the equipment. I mailed it back the exact same day, with tracking, and they used my credit card information they kept on file to fraudulently charge me for the equipment regardless which puts my account in danger for my rent coming out. They did not notify me of the charge, they didn't have my authorization, they just charged me. DO NOT USE THEM.

I order Directv on 10/3/2016 online, was with an agent for about an hr. He went over all the details, pkg I would be getting monthly rate and also told me that I would be getting a 200.00 visa gift card that I could use anywhere. He was telling where he used his, he even said I could pay my AT&T bill with it if I wanted to, we must have been on the phone about an hr. He told me I would be getting it in about a week. Well I called today and asked them about it and was told they don't see anything about giving me a gift card, so do you think I am mad, well yes, so told them that that was one of their promotion deals, besides the fact that I would be getting a good deal for the next two yrs. So I canceled my current cable and went with them. I told them that I wanted phone call from someone higher up within the next few days.

Representatives tried everything to complete the install but it was not possible due to contract with landlord and resulting issues with device placement. The install would have been completed ahead of schedule should an agreement have been reached.

An amazing all around experience. Even though I had missed my scheduled install time because I wasn't home in the morning when the technician Paul ** showed up to install your services, I called into Directv to see if they could call the tech or email or something to get in touch with him. The first lady couldn't but made notations in my files about it and rescheduled my appointment. I then received a call from directv and the lady I then talked to was able to call the tech. Ask about coming back, which he just finished a appointment. Said he could. He showed up before I could end the phone call with the representative. Within I'd guess 15 minutes from when she called him he was here, and within an hour everything was done. I'd really like to commend them all in their handling of everything, and their professionalism.

I have noticed a sharp decline in customer service by DirecTV. This decline began with the purchase by AT&T. We have been with DirecTV for over 15 years and now am seriously considering moving to Dish. Our community was recently hit hard by a storm and our dish was damaged. We have been without service for a week. I have had to call every day for 4 days to get my damaged dish repaired, only to get someone who has me explain the problem again only to ask if I want to cancel the appointment. They do not care to listen only to tell you we can't send anyone out this week. The next day the system calls again to cancel my repair service and we start again. Not even an offer of credit for the 6 days without service. I guess at some point a business becomes too large to care about a customer.

FTC has taken some actions against this company's horrific customer care and service and fraudulent sales practices, but it is clearly not enough to have any effect. The company is set up to dissuade any patron from ever getting what they need. Prompt systems, overseas employees, no ability to reach anyone for followup, company policies that say "go away and don't bother us," that is what you are met with. They do all they can to gain your business, then look out. They use primarily outside contract workers who don't give a damn if they give you what you need but rather that they get paid for doing as little work as possible.

Called in and was told I was no longer under contract and my contract was currently month to month service. Called 3 weeks later to cancel and then was told I had 8 months to go on my contract. The person on the phone told me she was the supervisor with the highest authority in the call center. I was an existing customer since 2013 and moved my service in July of 2015 with no break in my service. Today I call to cancel since I have decided to go back to cable. Now they are trying to tell me that I owe for an early termination based on the fact that I was a new customer. Beware and document everyone you speak to at DirecTV.

It is the worst company I have ever dealt with. If you have equipment problems which is always, they will not honor it. Once you sign the contract you are pretty much screwed. If you like your life now do not sign up for DIRECTV. You will be sorry.

I called Directv wanting to switch to their service. I spoke with a representative that explained the packages, the discounts based on my credit which included season 2016 and season 2017 Sunday Ticket. I asked about getting the $200 AT&T rewards cards, the rep said I had to sign up with AT&T. I could not sign up so I was told I couldn't get the rewards card. I answered all of their questions, agreed to pay and did pay the $7.75 fee and was scheduled for next morning install. After I hung up my wife asked me about the $200 AT&T rewards card. I told her we were not able to use it because we were not going to switch over to AT&T. She said the card had nothing to do with switching over to AT&T. I called Directv right back spoke with a rep about the reward card. She said she could cancel my old order and reschedule using the rewards card. I asked her if it was going to change any of the pricing we agreed upon on by first call she said it would not.

I called to ask about a DVR to be added to my service. The lady I talked to said they could come out tomorrow and hook it up for me. I asked her how much it would increase my monthly bill and she said, "There is no extra charge. It goes with the serve I already have." She then transferred me to a different department to "verify that I want this equipment". That person informed me there was an additional $15 per month for the equipment. I corrected him, explaining what I had just been told and he said, "We cannot lie to our customers. It is an additional $15 per month. That is why you were transferred to this department." I cancelled the DVR. I also told him their "departments" need to get on the same page. Is this a training issue? I was obviously LIED to by one of the departments.

From the initial call I was surprised to find myself talking to such personable individuals that were genuinely interested in helping me set up service. Tomorrow is the day the installation is to happen and if it goes like the rest of the contacts have, this will have been the most surprisingly enjoyable experience ever for me!

Before At&t took over direcTV you used to be able to "negotiate" your package price or they would give you something like free movie chanews to make up the difference in cost. Well not no more! 14 months ago At&t took over direcTV and is really losing valued customers due to price increases and not helping you lower them. My price was around $100 or less since 2007. Now all of a sudden I'm paying $180+. So I called in to see what I could do and the so-called loyalty dept. said I couldn't get a better deal than that, but they could up my speed on Internet from 12mb to 18mb per second. OK well if that's all I can do let's do it.

The fix for a missed appt was easy to fix when it was discovered my phone number with the tech was incorrect. I was correct on my account. There was confusion because I have an acct in WA on suspension and trying to start another account in my second home.

DIRECTV just lie to you every time. They said my bill will be one price then later I received total different price, a higher price. Plus I called about the problem. They just ignore me. Plus I have 2 years contract now. This is hell being with DIRECTV.

We had an appointment for an equipment upgrade. 2 hours after the end of the arrival window, I called DTV. After being rerouted 3 times, I reached an extremely bad attitude customer service rep who first claimed that "they had come to my house and no one was home" - lie #1; then claimed that "they called and left a message" - lie #2; then claimed that "they called and no one answered" - lie #3. I requested to speak to a manager and she refused, claiming that all she could do was reschedule. She also refused to give me her name. I finally rescheduled but had to schedule for 2 weeks out, when one of the previous people I talked to said they would have someone tomorrow. Very unhappy with their customer service.

I have had 2 issues with my DirecTV in the last 2 weeks and could not be more pleased with the service I have been provided. The first time was with my remote not working properly. I called and I believe his name was Robert (I wish I had written it down) as he was very patient with me over the phone trying to help me set my remote. Today I had accidentally entered a password incorrectly and could not get into one of my boxes (parental control). I had the pleasure of chatting with Daniel and he reset everything right away. He was friendly, knowledgeable and did not make me feel stupid for forgetting the number. I am so pleased with their level of customer service! Thank you!

Garry, the service technician, was wonderful and extremely helpful. The lady we spoke to over the phone in order to change the time was very nice and helped tremendously. Their enthusiasm and attention to detail was top notch and they really were attentive to our concerns.

I had an installation scheduled for this morning between 8-12. I checked the website for the status and it said it was on hold. I called Directv and spoke with a representative who advised there was no technician available to do the install and that I would have to schedule my installation for at least 8 days later. I became upset because they had this appointment scheduled for over 9 days and nobody ever felt the need to contact me to advise there was a problem. At that point I was pretty upset and long story short, I spent over an hour and a half on the phone, transferred over 10 times and disconnected once before I was able to reach a manager to cancel my service.

I wasted a half hour on the phone talking to and on hold with a ridiculous customer service at DirecTV. The issue was with a PPV event that was supposed to be $49.95 for the standard definition (SD) version but was charging $59.95, the high-definition (HD) price. Eventually I was told that it was only available in SD even though you could order it in HD. In other words, if you sign up for the HD version you would pay the HD price but get it in SD. I told her over and over that was not how it was supposed to work but she said she couldn't do anything about it. After being on hold for many minutes, I am assuming that her boss granted her permission to offer me a $5 discount from the cost, which was $10 more than it really was. I finally gave up and rented the event on the computer for the correct amount of $49.95.

I spoke with very nice people setting up my service and then the person I spoke with when I had to cancel due to losing my job. I am thankful I could take care of it as quickly as I did. If I have any complaints it is that my refund could not be credited back to my debit card and that I have to wait up to 30 days for a check to be generated.

I was told in the store there would not be a problem with a metal roof but when installer got here it could not be done. There was only one ground pole and it was going to be placed in the middle of yard, not good. Had to hire a man to install a post for dish to be mounted. This did not start me out very well with DirecTV. Hope things go smoother after installation.

DirecTV and the agent we worked have been great. The problem was created through Frontier communications. DirecTV fixed the issue. We look forward to working with DirecTV in the immediate future! Thank You!

I have been a loyal DirecTV customer since 2008. When I tried to cancel my service I was charged an early cancellation rate... After EIGHT YEARS! Apparently what happens is, the call center technicians work on commission of how many new contracts they "sign". They will randomly sign people up who they think will not cancel within the year. You do not have to sign a contract OR verbally agree to it. They are aware this happens; they "discourage it but can't assure it does not happen." We have had nothing but issues with billing with this company. I would go with Sling TV.

I was flat out lied to, to obtain my business when I moved. I have spent hours upon hours, almost 2 hours today alone, to be told, "Sorry you were misinformed, but there is nothing we can do". No, I wasn't misinformed, I was flat out lied to!!! And when I told them I was lied to to obtain my business, and they are in breach of our contract, I was told I was never told my movers deal would be free. Really? Because several agents before you see where it was offered to me, but that I was never told the credits had to be pre-approved first!!! I was up front and honest and told them I refused to pay $200 to move my service. I was guaranteed I wouldn't be charged. Of course I was. I refuse to pay it. I am seeking counsel in filing a lawsuit against Directv for false advertising, lying to obtain my business, and breach of contract. This is insane. I have never encountered so much unprofessionalism and dishonesty in my life.

The guy who put the service in was not good at all and left my room a mess where he was putting the satellite in. Left my things all over my bed. He just did not care about anything but getting off of work.

Real simple, we ordered a movie, there was a glitch in the system, and we were we prompted to purchase the movie that we had already purchased. We called and asked for money back. They said they couldn't do that. We asked for a credit on our account. They said they couldn't do that. Their only answer was that we should try and watch the movie another time.

The customer representative was very knowledgeable and helpful with my decision on what subscription I wanted. Any questions I had were answered promptly with good detail. The entire process from subscription selection to setting up the installation was painless.

I have never been more frustrated in my life. I called in five times to set up service and they somehow lost my information. When I had enough, I asked to be transferred to a manager and they would not transfer me. I have had it with this company! 8 days later, still no service... And empty promises.

I had been with Dish for a long time. I saw in August the promotional ad for bundling with AT&T. I talked with a rep and she said my total monthly bill will be $70 plus tax. Well I just got a bill for $120. I went through 4 reps and nobody would do a thing to accommodate me except the last guy said he would endorse my account for the next promotions coming up so I could save money on my bill. Gee thanks. These people acted as if I was lying about being told the total amount monthly bill. I am now stuck for 2 years with them...but I've been reading the reviews and will definitely be watching my bill very closely. I'm extremely aggravated and pissed off. I really thought they would honor what their own rep had told me. I have her name and id# as well. They didn't see anything wrong with me being misled. Very disappointed. Don't go Direct!!!

After trying to get information on being a new customer and getting the 400 visa card and on how to transfer from AT&T I was put on hold while being transferred and my calls were dropped twice with no call backs by the two different representatives after giving a phone number to call me back on. After 38 minutes of losing work time, I finally got a good experience. Afterwards, I talked two people into signing up with DirecTV.

I have had nothing but trouble with this service since I got it. Today I spent another day trying to get a movie on demand. The movie played behind the pay for it screen yet the tech/idiot said that there was no movie in the system by that name. If you have this terrible crap service I suggest you drop it and wait for a better signal from the moon. Oh, and I still had to argue with them that the movie I was seeing in the clip was actually on their playlist. Run from this company. It loses it signal for 20 mins sometimes when it rains. I live in Florida, they said it was not an issue. I find it to be a huge issue.

Where to start? I’m very disappointed with DirecTV. I’ve been a customer for a little over 2 years now. I’m a loyal customer and I pay my bill on time every month, usually the day the bill drops or the day after. NEVER been late. I have DTV mostly for sports. I buy the sports packages every year (MLB Extra Innings, NBA League Pass, NFL Sunday Ticket). All these packages are in excess of $200.00 plus per package. I called DTV in late June/early July to see what kind of discount could be offered on the upcoming season for NFL Sunday Ticket. I stated my case over a 20 minutes period of back and forth with a customer service rep before I threatened to close my account. Now the rep was listening and decided to transfer me to the retention department.

Takes too long to get service. Been a good customer for over 30 years. The satellite goes out, they say wait 11 days before someone can get out. They need to hire more help if, I know my bill runs $250.00 or more a month. Quit pocketing the profits & put $ back into your business. I am checking DISH!

While watching TV the picture pixelated! I lose audio and it don't respond to commands or is very slow responding! Sometimes we lose signal when it's barely raining. I spend a lot of time resetting the system and it don't help!

Service was installed 08/27/2016, the first system failure was a few days later. After a long service call with customer service the service was restored. A few days later another failure, this time a service technician was sent to restore service. A few days later another failure, customer service replied that we had a defective box and that a new box would be shipped and that I would be responsible for shipping charges. NO! After refusing to pay the complaint was escalated and because of the persistent ongoing problems, charges were waived.

Found the representatives to be knowledgeable, courteous and helpful. Allowed me to decide, they didn't push the expensive packages and add-ons. Had excellent contact involving my purchase and installation appointment. So far, I have nothing but praise for DirecTV staff.

If you dare to sign "unbreakable" contract for two years, enjoy signing for services with DIRECTV. There is no legit request that will waive your contract lately. Don't move, no cancellation can be applied, always you will pay fees. After moving to a different address where DirecTV doesn't have access, because of landlord policy and they could not provide U-verse service, the two Managers explained to me that fault is mine, to cancel the services and there is no possibility to be waived the $20.00 monthly cancellation fee to the rest of 2 years' period!!!

Asked for 3 TV install. Would have required new installation into two rooms. Initial order would have required running wires and drilling holes. Service person informed of option for wireless connection via Genie Mini. Excellent solution!

Was very professional, very friendly, answered our questions. Answered every question, very helpful into every detail about the pack, what date time, what all go into the package, what packages are being offered. Asking questions, what channels we watch.

Where do I even begin?? This is quite long, so hanker down with a nice drink or something. I currently pay over $150 for cable/phone/internet through Time Warner. We need the highest internet speed offered, so we deal with the high price. I was at a friend's house on Sep 28 when an AT&T "authorized retailer" comes knocking on her door at almost 8 pm to alert her of construction going on in the neighborhood for the fiber optic internet. This piques my interest, so I ask how fast it is, if it's available at my house, and how much can I get a bundle for with this service included. He tells me about a fantastic promotion going on, and I was able to get a TV/internet/phone package for $76. WOW!! AND I get a $200 Visa gift card? Great! Sign me up! So this guy, whose name was Shine (can't really forget that one), calls in the order, asks about the internet availability, and proceeds to set up the installation appt for the next day.

It has been a great experience with DIRECTV. The sales rep was knowledgeable and confident. The Service Technician was absolutely wonderful with setting up the service. The Technician really knew what he was doing. He finished the job in the time he said he would. He arrived earlier than expected.

Eric told me the money wouldn't be taken out of my account, that it was just saving a Appt that was Sept 10, thank goodness for Ashland helping me. I was ready to go back to Sprint and call the BBB. I felt like it was a scam that AT&T had going.

The ONLY reason you should ever have Directv is if you want the NFL Sunday Ticket. That's it. That is the only thing advantage that Directv has over Dish. I was a long time (5 years) customer of Directv. In September 2016 I had a new roof put on my house and needed a simple realignment of the dish after the work was completed. Directv told me when I called on September 21st that they couldn't have a tech there until October 11th!!! Are you kidding me? Three frickin weeks to get a tech out for a 2 minute job? That's the start of football season, beginning of the fall lineup, start of MLB playoffs, etc. So I called DISH and they said they could be there in the morning to do the full setup at no charge.

The DIRECTV experience was great. However, the representative on the phone told me I can go purchase a router from Wal-Mart prior to the tech coming out. The tech from AT&T (Matt) told me I could not use any material other than AT&T so I wanted to know who will be paying that extra $10 a month. I request that this fee is waiver each month. I also want to know why the first bill is so high if the package deal say it's $79.99 a month and the first bill has $123+ that is another problem. Other than these issues the DirecTV techs were every friendly and completed the job well. AT&T tech was good but I was upset about not using the equipment I drove to purchase and then was told I cannot use anything other than AT&T. (To me, I feel like the company is just trying to make additional monies from its customers.)

I have had a very positive experience with DirecTV so far. Was giving the best possible care to my questions and was told what I should expect from DirecTV and the installation process. Will definitely recommend DirecTV to all my family and friends.

Person I talked to about a service that should of been taken off bill -NFL network to be exact- was rude because they have a contract with that company.

Original installer came to our home and after we shared with him which tv's to hook up, he developed an attitude and 25 minutes later, walked off the job. I asked him where he was going and he said that he was going to get a splitter and be back in 25-30 minutes. He never showed and after I placed numerous phone calls, I was forced to schedule another install. This installer disconnected three of our existing Verizon boxes, moved two dressers and even disconnected (somehow) our entertainment system in our movie theater room.

DirecTV is a always billing me too much. We agree on one price and within 2 or 3 months the bill increased by $10.00 or more. This practice should be stopped by the FCC. I'm sorry, I forgot the government can't get ANYTHING right. Keep a close eye on your bill fellow consumers.

I have a very pleasant experience dealing with one of your Sales peeps... Lenlen **. From inquiry to actual details she's so professional and really went out of her way to work things out for me. She's simply GREAT.

I called into DirecTV for technical support. I had to go through a series of automated options. I was asked several times did I want to pay the current bill of which I said NO. Each time saying NO. After my call was completed with technical support, I received an email stating that my payment had been received. I immediately called them back and was told the money would be put back into my account. I checked the next morning and it had not been done. I called DirecTV again and spoke with an agent and was told it would take 7 - 10 business days to receive the money back. They would not expedite considering it was their error.

The initial process for obtaining the AT&T/DirecTV package was made easy and pleasant because of Jose, the employee who took my call. I am hoping the DIRECTV and AT&T services will live up to my expectations.

Very satisfied with how polite and caring customer service call reps have been. Installation tech was very polite, knowledgeable and wanted to resolve my needs as soon as possible with no modifications done to our home on the outside or inside. He recommended what I do moving forward to make installation as successful and reliable it can be. So, we had to reschedule installation. I am rest assured next time tech arrives at my home he will be able to install to our satisfaction.

I was told by 3 reps that I have three cards coming, but the fourth rep said that I had to go online to redeem. I don't know where to go or what to do. This stinks. I wish AT&T was better at honoring a valued customer. :/

I went to Capital Home Show in Dulles Expo (Chantilly, VA) on 09/25. There was DirecTV stall there. I met the representative there, after getting my details he mentioned that DirecTV does not have service in our area. "We can't help you unless you want cable with us and internet with AT&T" which I declined. Three days later I saw an hard credit inquiry on my credit report. I was alarmed looking at the report, I did not authorized any such activity and still they ran credit check. I don't know whether these folks understand the importance of credit history or not. They should have more trained resources and these policies should be totally stopped. Please help me in removing this inquiry from my credit report.

The installer was very professional and went over and above to make sure I got service. When he first arrived he wasn't sure he could install the dish needed due to high trees. Called his supervisor who came with a 40' ladder and together they got the dish on my roof.

My first experience with DIRECTV was very pleasant. Everyone that I've dealt with so far has been very professional, very knowledgeable and very nice. They've made sure I've understood everything. I will be calling the Customer Service again because when I first signed up, I didn't think I was going to be charged the $99.00 installation fee. That was a surprise!

I would recommend this to everyone... The service is great, the people who help you out are very nice. I love watching movies on the RV while driving down the road and still get good service reception. Attitude is very big to me and that's one thing the reps had. Thanks.

I thoroughly enjoyed buying DirecTV. The sales rep was wonderful. It was quick and easy, but when I had to call back it took a good 20 to 30 minutes on hold. My suggestion is have a call back recording so you can give your phone number to the call and they could call you back when it's your turn. That is the only problem I had. Besides that I'm really looking forward to all of the special extra things I am receiving through DirecTV!!!

I truly enjoy your Service. Thanks. I happy state I spend time on the phone with ca. All problems were resolved and my install was so professional. He should get a rave because he truly represented direcTV as a employer you would like to work for. Thanks directv for training a rep like him but this gentleman into a training manager good job.

I am a 15+ year user of u-verse/att/internet and considering changing to lower my monthly fees. After 2 hours of talking with u-verse employees who directed me to DirecTV I received an offer of 50.00 a month for lifetime or until I cancelled that equaled my current U-verse 450 package. I reviewed my needs with the rep and reviewed the premium channels I enjoyed in my U-verse 450 package with him. I told him specifically which channels I watched and he assured me these were included in the 50.00 for life package. He told me, after I asked him 5 times, that I would get all that plus 2 boxes and HD for life/or until I cancelled.

I would recommend Directv to anyone of my friends. They're very nice and helpful people. Great service, technicians very nice and hardworking. All around Directv's great!

I had DirecTV installed and the technician didn't have a pole, nor needed concrete. Follow-up call scheduled for the following weekend and the guy couldn't do it because "The Company" didn't have utilities marked. Rescheduled service call for following weekend. On Friday I called DirecTV Customer Service to cancel appt. because again they didn't have utilities marked. THREE DIFFERENT CALLS, SIX TRANSFERS, TWO HOURS and never got to individual to reschedule and have them have utilities marked. Simply the most painful customer service experience I have ever had.

So I've waited a while before writing this review because I want it to be a correct and honest review. I find that emotions often skew my correct experience in light of the fact that companies like DirecTV actually provide a service for which I am thankful. Having said that, I have been a long time Comcast customer and have been very pleased over the years with their customer service. Each time that I go to cancel with them they literally do WHATEVER it takes in order to keep me. That tells me that they see the value of my business. This year I decided to give DirecTV an opportunity to do the same... It was a horrible experience.

The condo where I live has a particular place to put the dish and your agent was unable to put the dish on the area that I wanted it to be. I had to call another Directv contractor to put the dish where the condo association wanted it to be put.

Was told when I signed up for service I qualified for $400 Visa Gift Card. When I called to receive it I was told there was no gift card. Terrible service if you offer someone a reward as incentive to sign up with them and they don't ever get it. It's false advertising.

I exchanged a receiver in May 2012. Ever since then DIRECTV has been charging me a monthly fee for the receiver that I returned. I notified billing and went to the supervisor who admitted the mistake and offered to make a credit of less than half of the overpayment. The charge was $7.51 (including tax) per month for 52 months. Feels like Wells Fargo!

I signed up for DirecTV last September and received the Sunday Ticket free for that year with the understanding that I had to cancel it before the next season or I would get charged for it. I called shortly after the Super Bowl and cancelled it. A couple months later my wife had called them for another reason and also checked to see that it was cancelled. I have my account on paperless auto pay and just noticed on my credit card statement that my bill had jumped from $90 to $194. It turns out that they have charged me 3 of 6 $45 payments toward Sunday Ticket. I spoke with 4 people over an hour and all they will give me is 50% back stating no record of a call. I believe they did it intentionally and would like to know if any others have had the same thing happen to them. DirecTV is a very dishonest company!!!

Warning to anyone with DirecTV. They called this evening saying, "Good news. You are going to have HBO and Showtime free for 3 months." I said more times than I could count that I do not want it and do not authorize any change to my programming or billing. Well I had to call anyway later for an unrelated question. Here they actually did add the HBO and was going to start charging me for it. DirecTV are liars, crooks, swindlers. Don't know how many ways I can describe how bad they are!

We had DIRECTV a few years ago. They were okay. No major problems until near the end of our contract. We began having box issues in the last month of our contract and whenever we called they wanted to start a new contract. We didn't like the pressure so we went elsewhere for a while. Came back to DIRECTV and did another 2 year contract which ended 9/5. To our shock, over a month before the end of the contract, the box started acting up just like previously. Of course they immediately wanted to replace it and start a new contract or charge us 59.99 for a tech visit. We ended up not being able to watch HD channels for the last month because their Customer Service was useless. On 9/5 I canceled the contract. On 9/6 they took their $72.00 payment and I called to get it canceled. They've still got it as of today, 9/29. Also the 72.00 was the absolute smallest package available. They are awful.

Excellent customer service. Goodbye, Comcast! What a nice change to be treated well, not have to spend 10 mins talking to a machine before you talk to a real person, and at nearly half the price I was paying at Comcast! Very glad I took a chance, and broke free of Comcast! I highly recommend anyone that's on the fence to check out DirecTV.

I was promised that I didn't have to worry about my cancellation fee if I just paid over $100 dollars and I was never told that if I paid that amount I would still be paying the cancellation fee. I was told that you guys was going to waive it and I didn't have to pay it. You guys never told me that if I paid over $100 that I was still going to still be with you guys. Now you guys took the money out of my account and went back on your word. I have cancer and now I can't pay my medical bills. I'm never coming back to Directv. I'm very upset and I'm going to stop at nothing to get my money back.

The people at DIRECTV are easy to work with and helpful with any questions and service request. The programming is enjoyable. A wide variety of programming options are available. We have enjoyed our programming and look forward to future options.

Our experience was great except for the people who were coming to install and did not show up or call. We took off work. Home, waited from 1-6 and no one never even called. I call DirecTV to a manager and at that point from then on it was handled very successfully with DirecTV employees (management). They took care of in full and make sure we were happy.

I signed up two accounts at same time with marketing sale promotion. After 11 months, the bill more than double at some time high to $93 with basic package on my account **, then high charges again on my account **. I called them many times. The Reps are all very slow and made mistakes again and again and caused even higher bills. I tried to close it and after talked with list of people there (on my record, if anyone call me, I can provide the list). OMG, the more bills is charged. I tried to close the accounts, they threaten me to a high fine. I will use to the two year contract that I did not know. Run away as quickly as I can... I wished I have never signed up with DirecTV at all. You are NOT too late. I'm using my legal service benefit trying to set up a small court lawsuit with IT... when possible.

Was customer for 25 years and changed provider because of move. Had a credit balance and called Att Directv for refund. Called three time with very rude and unprofessional third grade Att Directv customer service people for one hour. Glad I made the change. Directv Att customer service has no consumer service. It has a customer aggravation mentality. They were very glad to do nothing and prove they are not responsible. They must enjoy putting a company down the drain.

Was told I was receiving unlimited streaming with my bundle. Have been online with DirecTV and AT&T for over 2 hours to find out that this was not in the package I was sold. Tried to call in to pay the $30.00 extra per month for unlimited streaming and I was still being transferred from one department to another. This does not surprise me about the sale, but what does surprise me is that each agent that I spoke with did not have the slightest idea of how to help me. Well will have to have the original tape pulled because I will be canceling DirecTV and I do not intend to pay the early cancellation fee. Guess I won't be seeing all of the Steeler games after all.

I called upset that I was charged for something that I wasn't informed about when placing my order, with a different company. The customer service representative at Directv was sympathetic and apologetic that I was not informed of this. In our discussion it was discovered that all the tvs that I asked to be hooked up were not on the order at all. She practically redid the order to make sure that I got what I originally thought I ordered and it was in a price range that I expected. When I got my confirmation email I could see that everything was exactly as we had discussed.

I am relocating to the Tampa Florida area. It has been very hard to find a package deal from this communication companies. I Called DirecTV 9/27/2016 to tried to get a good package deal. A salesperson by the name of Jeff code number ** assured me that he had a good package for me. He asked me for my information to do a credit check. Then he asked me for a credit card number to charge me $19.00 fee to lock my deal. It turned out that he charged me $28.35, then transferred me to another customer service specialist name David. It happened that David was from another company by the name of Frontier. David followed the same game as Jeff from DirecTV asking me to do a credit check and gave a direct price from DirecTV. We are been constantly deceived by these predators. Something should be done about it.

I have been looking forward to enjoying my DirecTV. I told the sales people that I might have an issue with trees blocking my reception to the dish. The installer checked the location on my balcony and I am afraid I was right. We could not get a good location for the dish to make contact with the satellite from my balcony. I am very disappointed.

I walked into the AT&T stores to get a cellphone case, when the young man asked if I had DirecTV, which I did. He said they were having a promo and I could get the packages I had now for $105. I said great. Little did I understand when he asked for my husband's information that he was creating a second account for us. He set up a time for them to come install new receivers (we had one new one and two old ones). The next month we got two bills. Took 3 months to get this sorted out and now when I called to use the insurance I had been paying on the account for years and years, I discover the account doesn't have the premier insurance on it. I guess that is OK as after reading the posts here, their insurance is a scam anyway.

From the beginning to the end, I was treated like family. The sales representative was focus on my needs and wants. He made sure I understood everything. The customer service representative was just the icing on the cake, super sweet and great. My overall experience was great. To me, when someone understand that I don't "SPEAKO" their language (meaning I don't speak DirecTV), and they take the time and make sure I understand everything. That makes you AWESOME in my book. Thank you!!!

I was provided with correct information, the installation and the side issues were handled in a very courteous and straightforward manner. On the phone or in person, DirecTV personnel were very helpful and honest. Very pleased with this experience.

Service advisor that helped me. She was absolutely amazing. Thank you for the great service. I have been with AT&T for a long time and I look forward to working with DirecTV through my plan. Awesome just awesome. Thanks.

My family and I decided to swap services from our current provider of internet and TV services to DIRECTV. It was sold to us as a package deal. We had many problems from only being able to use your service in 3 out 5 rooms to watch TV. Extremely poor customer support. Internet extremely poor. Lost signal almost every other day. TV freezing in the middle of shows no matter the weather. Now since we completed early termination we received two separate bills. I called to get a all-inclusive price to cancel services and was given a price. Now again as I stated two separate bills. This is to be expected due to all of the problems and support we have had. Your promise of positive satisfaction is false. I strongly suggest to anyone who considers due to being cheaper don't. Work with your current provider and stay.

We have had nothing but problems trying to get answers for the changing amounts of the bills. Every person has a different story. I understand that there was confusion when we moved to Idaho from California - we told DirecTV we would continue service in Idaho, but when we cancelled our AT&T phone and internet, they assumed we were cancelling DirecTV as well. We were re-instated but lost our 12 month discount. When I called to ask why, it was because we moved and we would have to pay the regular price for that month but the next month, they would let us continue the original discount for the remaining months of the original 12... Does this make sense? Why should we not get the discount for all 12 months? The next bill came with the discount but with additional charges for services we did not order... Do employees get bonuses for signing up customers for extra services?

I have had DirecTV for just a little over a year now. They are the biggest scam artists for tv. All those deals that you think you are getting is a bs. I signed up for a special that they were running for 80 dollars a month. The first 3 bills were like it said, but then all these new charges started to happen. HD charge, 10 charge for every box in the house, service charge, not to mention they charge you 100 dollars just to add another box in your house. I never had the same bill twice. It went up every single month. Are you kidding me? I would not recommend DirecTV to anybody.

I place an order for DirecTV through CenturyLink. When I received the email confirmation the price was double what was quoted to me. The DirecTV customer service rep helped explain the price quoted to me was not correct and why. So I am still going to have DirecTV installed only because she did such a great job helping out with the issue.

Thank you DirecTV for making me missing my football game today! You only allow my area to have California local channels which was not playing my game. The NFL ticket had it blacked out because according to them I guess I had it as a local channel through Colorado. Well I didn't!! Here I am paying money to watch a game that I can't. Then when I call customer service I'm told my area only can receive California locals and I'm just ** out of luck regarding the loss of watching black out games that are playing on Denver locals. I think you need to look at some changes in your set up. I will be doing some serious reconsideration on if I'll be keeping your services next year. Be warned to those of you looking to get DirecTV!!

Not sure how DirecTV was before being acquired by AT&T, but it beats paying cable high prices. I have had a few issues with billing but as long as you stay on top of your bills you will not experience anything too negative. Picture is fantastic and storm outages haven't been as bad as I always worried.

I ordered DirecTV last week and so far have been completely satisfied with my experience with the company. The lady I spoke to was friendly, accommodating, and told me that since I was a loyal AT&T customer that I just needed to call AT&T and they would take 10 dollars off my bill every month for having both services. AT&T recently bought DirecTV and they were having a promotion. So today I got on my AT&T app and started to inquire about the discount on chat. I was sent to a DirecTV person to chat with about the inquiry.

This is really directed at the corporate office. The first thing that irritated me about DirecTV was them not reusing equipment I already paid for. I don't think I should have to pay to have new equipment installed when I had that done at the place I recently moved from. Just another way to nickel and dime you. To top it all off when everything was said and done they said they would ship boxes to me so I could ship equipment back to them so they wouldn't charge me because God forbid I turn in the equipment to the DirecTV office in the city I moved to. Not to mention I was on the phone with several representatives prior to my move and not one of them said I had to turn it in to the office I received it from.

Home TV. I signed up a year ago. After being lied to about U-verse not being in my area, I was pushed towards DirecTV sat services. They insisted they purchase of sat TV. Not only does sat TV lose connectivity during rain, many times when I try to stream TV through the ATT Internet I get errors saying it can't buffer the video and Internet bandwidth is too slow. I must add that I'm a network engineer and have configured Quality of Service and Class of Service in Multimedia networks. I, unfortunately signed a two-year agreement. Now, the cost has gone up almost $100. If DirecTV looks or even cares about user reviews, they should. I will definitely cancel DirecTV after the contract is over and switch back to local Cable.

Spent 2 hours 23 minutes trying to get service for a 2nd house. Only need service there for a year for employment purposes. Only way to do this was to sign a 2-year contract with them. Explained several times only needed it for a year, transferred to 3 different representatives during the call, said they have a solution only to be back to square 1. Whole day spent with this. Was a happy customer for 13 years, they didn't care about that and just kept transferring me. Still waiting for a supervisor to call me back, that was 6 hours ago. Guess they lost my number. I look forward to cancelling my service when the contract is up. Really a shame, clearly the merge with AT&T is not working well for them.

I had a two year contract with DIRECT TV and after one year I had to move to a different apartment. A technician came to my new apartment and told me that he would not be able to install the Dish and so he spoke to his supervisor who said that since it was a line of sight issue that my account was cancelled and the cancellation fee of 300$ was waived. Since that time I was in the hospital for three weeks and could not call to confirm the cancellation.

I called DIRECTV to informing them that I was moving. The customer service guy informed about their new internet connection with ATT. I told him I might do it but was undecided since I haven't done any research for internet in the area. Well a few days later I was notified that AT&T had ran my credit score and started an account with them before I ever talked to anyone about it. When I called AT&T about it everyone says that it's not their dept and will transfer me to someone but never to the right one. The problem is still unresolved and ongoing. I don't know who I can't trust DIRECTV or AT&T?

No show for installation and no call. Waited home all day for them not to show up. Had to be on the phone from 5:30 until 9:00 to even find out anything. Really upset right now.

I've been having difficulty with my Genie receiver and TV in my living room. I have been a customer for 2 years and am no longer under contract. I pay a significant amount for my service as well as a rental fee for each piece of equipment, which is also significant. I asked for a new receiver because mine was malfunctioning and was informed that a service technician was the only way to get a new receiver. I was then informed there would be a 50 service charge which I did not agree with. This conversation went on for some time while I was told to take several steps in order to try and fix the receiver I had. I insisted that I had already taken these steps but again they insisted. This ended with them forcing me to reset my entire system to factory settings which erased all my preferences and programming.

The man assisted us with the installation. Provided a good effort with installation as well as educating us with the features that we can get with DIRECTV. 10 points for the man.

Everyone I dealt with from the sales representative, issue representative, and installer was very professional and knowledgeable. I am a very satisfied customer at this moment in time. Thank you to all who have helped with this process.

Everything went as scheduled. Everything working so far. I'm not sure which application will work with an Amazon Fire Tablet, so I can use it instead of the remote. It's not accepting my email, account number or password.

I called back in June 2016 to cancel our service. The woman I spoke with was just all around great. She applied discounts to get our bill down and the only reason we even considered staying was because of the track record we have had with DirecTV customer service up until today, September 23, 2016. The reason for my call today was because the woman I spoke with back in June specifically told me to call back in September to renew a discount on our account that will be dropping off because of the contract. She reiterated that they, "direcTV," would keep my bill the same. When I called today, I was immediately transferred to retention where I spoke with "Bill **". He straightforward told me that they don't have any discounts to renew and asked if I would like to go ahead and cancel today at no extra fees.

Your satisfaction will be short lived. The initial price soon jumps. In our case the monthly fees went from: First month = $21.15. Second month = $38.41. Third through 12th month = $78.00. Beginning of second year =$125.70. There is nowhere this was defined. Cancellation of the 24 month contract is $20.00/month. Payments are deducted automatically from a CC they have on file, without authorization to do that they will add an additional $10/month administrative fee. There is NO chance of changing any of this. Their customer service is like talking to a wall---they simply do not care. Cut your package---no that won't help either--we have the lowest level; even at these prices. Buyer beware---but I am going to give them as much bad press as possible in the hope of causing others to be more prudent and run the other way.

The installation was pretty seamless and the installer pointed out importance of being able to get at the dish in snowy weather. Very good at instructing regarding the remotes and insurance policies. So far so good. I'm sure I'm going to love the service.

The employee was very efficient and knowledgeable in explaining DirecTV and Internet bundle. However, we are still under contract with our current provider. We will check back when our contract is up. We are an AT&T cell phone customer for years.

Well I received a letter from DirecTV stating that a credit inquiry had been obtained about me. I guess I didn't quite understand the letter because I thought it stated that I did not qualify for your service. The service rep was very nice and dispelled my fears and I am very content. Thank you.

I've been a Directv customer for 10 years, directly and indirectly, and the service itself has been great overall. Customer service has been 50/50. It always takes a long time to deal with anything, upgrades, downgrades, or even ordering service. August 2015 I ordered service and bought the GenieGo for $100. I was successful in using it on my tablet for the first month. I watched 3 shows away from my home. Was great. I have not been able to use it since. All kinds of issues from logging into Directv account, to my system recognizing the GenieGo, to the point where Customer Service is asking me if I have a GenieGo, because they think I'm confused with their DVR.

Between the sales rep, to the installation rep, all around a great experience. Everyone I've spoke with or have had contact with was very professional, knowledgeable, and all around a pleasure to talk to. Keep up the good work! I will be a customer for a long time if things keep going the way they are.

Since signing up for ATT & DirecTV I have had nothing but problems, wrong billing amounts, higher cost than promised, rude customer service reps, service turned off for no reason, and have had to call in EVERY month to speak with someone to make it right. Most frustrating company I have ever dealt with and I will leave as soon as the contract is up. The contract is needed to keep customers, without it everyone would leave within months of service. DO NOT consider going with this service. A true nightmare.

My experience with the phone was it takes a long time to get a person but the rep was very nice and helpful and I hope I enjoy DirecTV if I can get reception here. I was told the agent came to my home but they apparently got lost because I was here all morning so hopefully they will find me to install one week from today.

I spoke with a sales rep about my cell phone, possibly changing to att. I could get no definite answers from Jeremy. I don't know if he didn't know or didn't care. He offered no insight into your plan versus Verizon plan. A little knowledge would have been a great thing. I just resigned with Verizon for 2 years because I could not get a good answer from him. He either needs to be better educated or retrained as a sales rep and communicator.

Ended up not connecting DirecTV (not their fault). Our house is just difficult. Metal roof and stucco and lots of trees, plus rocky land. Unable to put the pole, but those guys really worked hard and tried everything. Very hardworking and informative. Very courteous.

Initially I was routed to the AT&T TV dish service and I did not understand that. I did not want a dish. I had to contact AT&T again to get a regular TV hook up - and that went very smoothly.

I was charged $600.00 after 2 days of cancellation of service. This is a scam. You will not be told that this is a 2 year contract and early cancellation will cost you $600.00. I spoke to someone from a foreign country who could barely speak any or no English but they will tell you everything is free including installation and then charge you for all these service. DirecTV choose these foreign customer service to confuse you with their poor English and they will send you a email on the day just before the installation about cancellation fees and 2 year contract. DIRECTV is a scam. Beware new customers. Do not purchase DirecTV. You will be SCAMMED BY THE FOREIGN CUSTOMER SERVICE REP... WILL FORCEFULLY CHARGE YOUR CREDIT OR DEBIT CARD.

Every month my bill kept increasing for no reason. Tried to disconnect my account but every time I called I got hung up on after I waited an hour on hold. So I just stopped paying in June. In September my bank account was charged 241.16 without my knowledge. DirecTV said there is nothing they can do. Crappy service. Do not recommend.

The customer service team worked very hard to resolve an issue we had with not have our DirecTV installed on the date requested; however it was rescheduled and the technician was very knowledgeable and professional. We appreciated his service correction of our issue.

DirecTV is a con. I took your advice and since I had phone & internet with CenturyLink, I added the "bundle" with DirecTV. Installation was a week later, and they it was 8 to noon!, but OK. I took off work (a Tuesday) and was here. They didn't come. I spend unto 6:00 PM on the phone. First they said, the installer cancelled the installation, they didn't know why. Then they claimed that he came, but I was not home. A lie, I never left all day.

We are getting a new roof put on, so I called DirecTV to send someone out to move our existing satellite dish from our roof to another location. Not only did he arrive on time (he was actually a little early, which was great), but he was very polite, and did the job quickly and efficiently. He had to move the dish to a pole and cement it in the ground, which he wasn't expecting to have to do. I just want to thank him for doing such a good job and being so friendly and courteous. His name is Eric, and he works for DirecTV (he showed up in a AT&T truck, though). He represented the company well.

I moved from Kettle Falls WA to Olympia WA on July 10th 2016. When living in Kettle Falls I let one of my good friends move in for a few months so she could save money. When she moved in she had the DirecTV turned on. A couple months down the road her credit card was taken, so I volunteered to give DirecTV my credit card until she could get a new one. In May I called to have my credit card taken off their file as I was moving and didn't want any unauthorized anything taken off of the card. I moved to Olympia July 10th 2016, I'm now on my own, so things are going to be a little tight, but still able to pay my bills. Then out of the blue, DirecTV took 218.48 off of the credit card, and I have not a clue who the person is whose bill I just paid. I'll bet they celebrated. So much for a fresh start and paying my bills on time.

I called to add my wife so she can call & change things, to see if I could get text message about my appointment and got put on the call list if someone canceled before my appointment.

I signed up for DirecTV when I moved into a rental home while my home was being renovated. I was promised TV, Internet and phone. I called to see why I was not getting Internet. I was told Internet was not available in my area. I cancelled my account. Six months later my account was debited $621. I called my bank and filed a claim then I called DirecTV. I was told by the foreign representative that barely spoke English that I was a liar and they would not be refunding my money even though the debit just happened to be taken the day my homeowners insurance deposited the money for a claim to repair my home. I will be filing reports and charges to ensure that no one else has to go through this. DirecTV is guilty of extortion.

Talk about billing nightmares. I'm cancelling, but this bill is $150.00. Erggg. How would I ever be able to guess what they charge. I've never ordered a movie, never asked for an additional service. And now, $150 for this month? Please call me when there is a class action lawsuit against these folks for billing. Obviously I'm cancelling this month, but why tag me with another frustration before I leave.

I take full responsibility for my rescheduling. My Mom is 96 and in hospital still. It is touch and go. However, I will arrange for someone to be here if I am not able so I will not have to reschedule again. So sorry. As far as the ratings in the star area, I want to make it a five with the exclusion of the very first order. And, again, that foreign guy was very nice and respectful and patient, I simply could not understand his accent.

We are arguing that we had the service previously under the Directv account No ** since 2015, then when we are moving to Texas we ask for moving our same service but we were deceived because Directv starts a new account contract of 24 months. When canceling the services we called twice or more times and they required us to pay 280 as early termination fees and return the equipment. Now after returning equipment we have a different debt, now is 352. They only want to charge users with many fees. Be careful. There are a lot of better TV services offers today and cheaper, of course than DirecTV.

My husband passed away July 2015 and shortly after half of my antennae blew off my house. I contacted DIRECTV and explained my situation and asked for the least expensive package. I took notes as we talked and what it boiled down to was at the end of 20 months I would pay $57.82 a month. It was supposed to be $37.82 the first year but you charged me ten dollars more, then this month my bill went up $32.00. I am now being charged almost $80.00 a month and you are not done with me yet. How do you people sleep at night. I am locked into a two year contract and you can just raise my rates at will.

I have had nothing but problems since I signed up for DIRECTV. I had to stay on them for the first 2-3 weeks just to get the paperwork I needed to be able to get the incentive I was promised for signing up. I've had the service for almost four months now and it's something all the time. My bill was not the price I was promised. Customer service sucks! I've been back and forth with them for the last couple months due to signal loss on some of my channels. Finally got that fixed and at the beginning of this month I asked for all the premium channels they give you for free for 3 months to be cancelled so I wouldn't be charged and the lady I spoke with said she removed them from my account but I still got charged for them.

I called today to cancel my services with DIRECTV. Patricia from customer services answered my phone call. I wanted her to send me a copy of the contract where it says I'm in a 2 year contract. She hangs up on me. RUDE!!! I was being nice to her the whole time and she hangs up on me. I called again and the new person I talked to apologized. Now, I will definitely cancel my services with DIRECTV and never go back to them.

ZERO RATING... We signed up for DirecTV solely because of receiving the nfl Sunday ticket free, only now to find out, with the "choice" package which was $5.00 more than what we received (the "Entertainment" package). Evidently our asking and verifying we get the Sunday ticket for 2016 was not enough... Called three times. Directv will not rectify anything. By the way almost half of the channels you receive are INFOMERCIALS... CHOOSE ANOTHER PROVIDER!!!

Unethical and horrible customer service. Told me NFL ticket comes with my subscription. Kept me on phone for 1 hr and then rep connected me to a line that was closed on Sunday. Was much happier with AT&T U-verse.

I believe this is more affordable for what we want. Other people seem to be happy with it also... One thing is I wish we didn't have to buy the dish, with updates all the time I would hope that it would continue to be comparable with changes or have some sort of exchange program.

My concern with DirecTV were the costs which kept appearing in my bill. I was being charged for services which I did not request and did not want. I found an additional charge of $50 on my bill for a football channel. When I called to complain, the agent tried to convince me that it was a good thing and seemed to have a problem understanding that I had no interest in football. The story was that this was included free for the first season but I was not told I would have to cancel it otherwise it was automatically added to my bill. I was told that the charge would be removed, but it continued to appear on my bill.

I called the customer service to try to order nfl sunday ticket for my dad. I was told however since I was not the account holder I could not order it. I was going to be paying with my own checking or credit account. I was told that since I was not the account holder I could not purchase sunday ticket for my dad. I wanted to get it for him as a surprise. Was told the only way I could would be to have them present. That kind of defeats the purpose of a surprise. I also figure with as much as Sunday ticket is there would be some allowances, it is not like I was adding anything to their bill. I can understand if there were going to be additional charges to their account, however I was going to use my accounts to completely pay for it.

Originally I ordered the WHOLE thing - TV, phone, and internet then found I did not want CenturyLink so called to make that adjustment and get a new appointment for DirecTV and phone installation.

Installer was here had different info that was told to me on the phone. Not very happy but went through with it... I need a supervisor to call me back asap at ** about this matter. Thank you.

My biggest disappointment was that the sales rep mislead or didn't know that having only an AT&T cell phone qualified me for the second year of the contract being the same price as the first.

This review is regarding my contact with customer service due to an installation issue. The customer service rep was extremely professional and apologetic for the problems I was having. The resolution for my issues was appropriate and resolved in a short timeframe. I wish I could say the same about DirecTV.com. I have been having numerous problems setting up my account, it's very frustrating.

Lived in AZ & had DirecTV for 15 years. At that time actually called & spoke to the Secretary of the CEO. I wanted corporate to know how much we loved your company. Now in VA. For 3 years+ had to have Fios. I wanted to cry. Well we are moving to Delaware and we get to have you back! Sooo glad. Idk how you've been the last 3 years but if you are the same as when we had you as our provider it will be great! All the customer service providers I've talked to setting up our new place in Delaware have been fantastic!

I had DirecTV for 6 months and moved. They did not have services where I was located so they told me they would cancel it and I would not be charged. I moved in May and it is now September and they just now took $636 right out of my bank account. Then I call and explain to them what they had told me when I had called to cancel services and they told me that I was a liar and I would not be getting any money back. They stated that I did not return my equipment that I had a receipt from when I returned it. Then the supervisor Jill hung up on me before telling me that I was a **!

I was always very frustrated with the fact that if there was even the slightest cloud in the sky, (not even bad weather) I would lose my service! Then the house that I was in while using their service, was sold and I was forced to move. When I called DirecTV and explained my situation, they refused to remove the $200.00 cancellation fee. While in the middle of the dispute, they took (stole in my opinion) the cancelling fee out of my checking account without my permission! It is my opinion the only reason they stay in business is because of such crooked practices! It is certainly not because of their good service! I am seeking legal counsel and will NEVER use them again!!!

Although I had to cancel because my apartment building would not allow the installation of DirecTV I was so looking forward to, I had an overall good experience with DirecTV. My son has it and so does my niece and I would recommend to anyone. In fact I am trying to change the policy of my apartment.

From first phone call to order install to the actual installation I got courteous and straightforward conversation from all parties involved. The tech explained all aspects of the install as he progressed and left me with no questions not answered.

After AT&T took over I received a rate increase up to $129.54 a month. I found out a comparable package was only $79.95 with cable. I called DirecTV to cancel. They hooked me up with a so called specialist who is actually a scam artist. He told me if I agreed to stay another year that he would lower my price down to $76.34. That being said I made the mistake of believing this crook. The following month I did get a auto charge to my account for $76.34. Too bad the discount only lasted one month. The following month my bill had gone back up $103.50. Can't wait to see next months. When I called to complain they pretty much told me too bad and I can't cancel service because I agreed to another year.

My husband & I have been DirecTV customers for over 20 years (we've probably spent well over $20,000). A week ago I called to inquire about wireless boxes (Genies). I was told by a very friendly customer service rep that because we pay for a protection plan and have been Loyal customers for over 20 years, there was no charge for upgrading the boxes, and that 2 boxes would be overnighted. When they arrived I needed to either call or go online to activate the boxes. Two days later 2 Genie Minis arrived. Upon examining them, my husband informs me that they're exactly what we already have and they are not wireless (I never called to activate them).

We were persuaded by AT&T representatives to switch from Uverse to DIRECTV. What a mistake. They failed to inform us that our Bose surround sound speaker system would not be compatible to their system. It took 5 days to have someone finally admit to this. When I tried to cancel the service and go back to Uverse they informed me that my cancellation fee would be over $400. I found the service representatives to be incompetent and rude.

For the fourth time I have been billed for something I was told was free or I had never requested. Most recently I was billed for HBO (told it was free) then the NFL package when I had never requested it. On the phone I was told that if I did want the NFL ticked, if I changed my mind I could get it for 40% off. Called back to get the NFL subscription and was told this offer is not available, yet was never told it had an expiration date. This company is simply incompetent and their customer service reps (spoke to someone in the Philippines) are not trained properly. Canceling and getting away from DirecTV as soon as this contract expires as I do not have time to call to cancel services I did not order!!!

Today I called DirecTV to upgrade my services. You would think they would want to help so they can get my money. No. I live in an apartment complex and I have DirecTV through my leasing office's account. Therefore, I do not have an account number. All the phone trees ask for is your account number. I called customer support and the man told me to "Keep pressing zero and hope I connect to someone." Seriously? After I expressed my serious dissatisfaction with that answer he told me he would transfer me. I bounced around to 7 different people all telling me "they are not the right department."

The rep was very friendly, helped me get my first service to my new home with no trouble or problems. She helped me save a lot of money and will recommend Directv to anyone after this experience. I will be receiving 2 boxes very soon and can't wait.

Ever since AT&T took over DirecTV (or merged), I have had nothing but problems. As a DirecTV customer since 2006, AT&T was trying to charge me more dollars than a NEW customer would receive for the SAME services for 2 years. Why should a customer of 10 years pay MORE than a new person? Is there no loyalty?

I canceled my order for the DirecTV & AT&T (internet and phone) package because the AT&T internet probably was not going to be very good at my house. It took me quite and while to talk to someone who good give me a good answer but FINALLY got to talk to AT&T tech support that convinced me that AT&T internet would be marginal at best.

I unfortunately didn't have access to Directv because of the location of my apartment and strict landlord specifications. I had to cancel my order. Customer service was about to help me quickly and politely. I am disappointed that I wasn't able to go through with my services.

Employee was precise and very professional. Knew everything about your promotion and made sure I got the package I wanted. Very polite and excellent on how they explained everything.

We canceled our home services after the price JUMPED up without notice. After cancelling, someone called and offered us a 12 month discount of $35 which was never applied. Month after Month I called to request the discount, only to find out that customer care either didn't want to or couldn't find documentation of the discount until I DEMANDED IT. Then once documentation was found, they refused to refund me the overage that had been paid, stating "from this point forth" the discount will be applied. I had to literally "beg" to speak to a supervisor, and only afterwards was the credit awarded. This took >30 minutes from my work schedule and is not the service expected for a "loyal customer" (as they consider you when it's time to sell you something). I did get the Employee ID#:**.

Need to be more specific on how the dish is to be installed before sending tech.

The agent resolved my concern immediately and made it easy to get my contract adjusted as needed.

Charging over a hundred dollars a month; equipment continues to malfunction and they don't care. Won't fix it without another contract.... oh, please!!! This should be illegal to charge for services you don't get... no one at DirecTV cares; tv has gone black 4 times in 2 weeks... reset the receiver like they said and still had to miss 25 min of tv program...

I believe Directv has the best amount of channels for the price. I just wish you didn't have to sign up for a 2 year contract.

We arranged for service and installation through CenturyLink. They told us that since we are building a new house we could have the antenna installed first while the attic was being finished and have the rest of the equipment set up about 3 weeks later when the interior walls are complete. This could not be accomplished through your subcontractor and we needed to pay a separate contractor to mount the dish.

DIRECTV has great customer service. They were very friendly and efficient. They do not talk to you like they are reading a script. That being said; it made it very easy to order their services and become a satisfied, first-time customer. Definitely would recommend their services!

Over all happy except for the fact that the tech did not show up on the day expected NOR did they bother to call me. I had to call customer service myself and inquire as to why they had not shown up, this after waiting at home ALL day for what turned out to be for nothing.

For sure Andrea in the DirecTV & Internet was extra super in what she was doing and then she transferred me to wireless department Channel and the mood never changed one bit. I had a wonderful experience and was happy with my deal.

We thought it was going to be stressful changing providers. From making the appointment to installation, it was not stressful at all. They arrived when they said they would for the installation. The tech was especially knowledgeable. Made it a great experience.

Satisfied customer. This is my first time having DirecTV and I am highly satisfied already and I had service for a few hours??? Very friendly employees. Keep up the great work!!

I was very happy with my sales rep. He helped me get the package that I wanted and made sure it was very affordable to me. He was very pleasant to talk to and my the experience fun and easy.

I ordered DirecTV and spoke to a couple of people. Everyone I spoke to was friendly, informative and made the process a pleasure. My equipment has not been installed yet, but up to this point, I would give DirecTV 10 stars.

I responded to a flyer in the mail in August 2015 regarding a promotional price of $34.99/month service plan. At the end of my conversation with the representative by the name Jeannette, my total monthly bill including all applicable taxes was $88.99 for a 2 yr contract. Over a period of a year, my bill went up by $15, then I got a bill for the month of August 2016 totaling $129. I called customer service twice the next day and after a lengthy discussion with 2 diff associates and a supervisor, I was told the promotional price I signed up for was for 1 yr with a two year commitment agreement! I explained unsuccessfully that the flyer I responded to only showed a commitment of 2 yrs and that the rep (Jeannette) never said anything about a 1 yr promotional price. The supervisor proceeded to tell me that an email was sent to me after I had signed up for their service.

I had a great experience with DirecTV in the first year of my contract during the promotional period. They were always so helpful and accommodating. Once the bill double in the second year and I learned I was locked into the contract for another year or I'd have to pay hundreds of dollars to get out they stopped being so helpful. I asked for ways to lower my bill and if they had any packages and they just cut me down to very minimal channels. I had my credit card number stolen and my bank closed the card. DirecTV continued to bill that credit card and charged me fees since it didn't go through. I called and explain the situation and they said "There is nothing we can do for you." I have been with them for almost 2 years and never had a late payment and they still would not waive the fee. I don't know if the merge with AT&T is the problem but they have been really terrible.

So where do I start. I was a DirecTV consumer for years. I never had an issue until now. I recently moved and discontinued my service at the present location. I found a place which took me approximately three months to find. However I called DirecTV to restart service and was told a company named City One Entertainment is the DirecTV service provider in my area. I called City One Entertainment only to be told that I would have to shell out about $500 to even start my service. This is ridiculous, I could see if I had bad credit, or if I owed a previous balance. Actually I pride myself on always paying my bills. This is just bad service from City One Entertainment and bad service from DirecTV for allowing great consumers to be treated this way!!! NO CABLE FOR. THANKS FOR NOTHING!!!

This business is a scam. First, they tell you everything you want to hear, free installation, etc. Then when I got my bill, they charged me for installation saying there are no notes on the account. It took me six months to get it straightened out! Recently I bought a new tv and the remote wasn't working with the new tv. They walked me through the process but it didn't work. Then they said I had a defective remote and they would have to charge me. I told them I wasn't going to pay for their defective product. They said they wouldn't charge me this time and gave me an order#.

Since I moved to new city, I called DirecTV and told about the movement and the restrictions of dish at the new property. They immediately told that there is no other option than cancelling my service which will not incur any early cancellation fees because of the dish restrictions. I did as they suggested and after 20 days they sent me a bill with the early termination fees in it. Now when I call them, they are washing their hands and saying that I should pay that and they are not responsible for whatever their representatives told me when I called for the first time. This is just insane and worst business practice. Never ever go with this company for TV services. I was cheated big way.

I have been a customer for the last 4 years or so. Recently I had issues with signal reception. I haven't had TV signal for the last 1.5 week. As such, I made appointment for a technician to come. The appointment was between 9/7 Wed between 4.00-6.00 PM. The guy never showed up. When I called the DirecTV personnel told "they went to the wrong house". Another appointment was made for Thur 12.00-4.00 PM. After waiting for home until 6.00 PM, I called the DirecTV, their response, "sorry we have to cancel your appointment", that's without informing me about. Finally, today Mon, 12 Sept 2016, appointment was from 12-00 to 4.00 PM. You guessed it. The guy never showed up. When I called, they said he's on his way, that is at 3.30 PM. Now it's 12.30 AM on Tue 13 Sept 2016. They still don't have the courtesy to call and say what happened. Finally, I decided to cut the cord. I never experienced a bad service from anyone like this.

During the 2 years that I've had DirecTV I have had nothing but problems with the billing. My bill fluctuates monthly, sometimes more than $100. DirecTV does not SIMPLY giving you a monthly rate, they apply all kinds of rebates to get to the price they state that expire thus causing the bill to go up. It is then up to the consumer to call and get the rate adjusted. I very rarely have 2 bills that are alike (not counting VOD charges). I will fairly say that most representatives I talk to seem to genuinely attempt to help, but then there are those that say things such as, "well, if you look at the contract it says we can raise the rate whenever we want." Not good customer service.

I've had DirecTV for several years and when I moved they wanted me to do a new contract. I refused and told them just cancel my service. They waived the contract so I wouldn't cancel. The install spent 5 hours at my house before I was informed my equipment which worked at the last house didn't work now so it had to be replaced. He replaced it with the only equipment he had and then I was informed a month later that put me in a new contract even though I refused to sign a new contract when I called to move. I didn't request anything new and should not have been put in a new contract. Because I was lied to and tricked I canceled my service. They then used a credit card they had access to from 6 months prior to send a cancellation payment even though I never authorized them to.

Ordering and arranging for installation was easy. Only one snag, a mistake was made regarding the address where the installation should have been done. This was corrected, and no harm was done, just a slight delay in the installation date. The reason I gave five stars is that the representatives who were involved work in trying to resolve the issue.

Thanks again! I'm very happy with the last Technician 9-10-16. He made a way to hook my cable up without a problem. And my rep. on 9-9-16. I told him I was going with another cable company. He made sure I didn't. Very professional. Thanks to them both! God Bless.

I was stupid and signed up with Directv through a door to door rep. I had Comcast which I thought was overpriced and DIRECTV caught me at a vulnerable point, promising a $250 Visa gift card (never rec'd) low cost if I signed up for the Bundle. Their added fees aren't mentioned. I was given the wrong selection package so paid more for their error. They add credits for stuff that was built in making it look like you are getting a deal. Fees are hidden. Bills are not consistent. Added a sports pkg that I said I didn't want. Reps promise bill adjustments that don't happen and if they do, another charge is added. CenturyLink sends out the billing... but I believe there is a strong lack of communication between CL and Direct. A service rep came out last month and spent 4 1/2 hours trying to figure of the problem. I offered him lunch. Supervisor joined him for a bit. Neither could find the problem.

The Ordering of services process was easy, and was fully established in remarkable time! Because of the kindness, and hospitality shown by the service reps, I honestly felt like they were really looking out for my best interests as a new customer. How many companies can you say have ever made you feel as good as I did with DirecTV?

This year DirecTV decided to make the Red Zone channel only accessible with HD receivers. Of course, they didn't communicate that to their customer base. Instead they were already billing me for an upgraded package that I couldn't take advantage of unless I replaced some of my equipment as well as paying more each month for the new equipment. Since they have your ** in a vice, I agreed to the upgrade and asked for some type of credit to my account since I already missed a week of football due to their poor communication.

Overall experience with DIRECTV excellent and very positive. However, the pricing of DIRECTV is another matter. Please understand I do realize a company has to make a profit. However, the total profit does not need to be made from every customer. $100 dollars for wireless in addition to the other fees etc. This is not right and there should not be a 100 dollar fee for wireless. Program packages. Choice is very limited unless you enjoy sales channels, sports channels etc. Thank you for your time.

DirectTV never commits to a price on paper/email before you start the service. The confirmation letter you get does not have clear service/plan fees. They send you a generic confirmation letter and the only thing specific about it is the penalty I will have to pay if I discontinue the service. They know you are not recording the calls so you have no proof of what they promise you on the phone.

Pleasant experience signing up with DirecTV. Knowledgeable representative. We will be getting a far better deal with you and more channels than our current local cable company. Thank you!

Encountered discrepancy with instructions from technician as to who calls utility company to mark gas lines, etc. After 4 calls, Laura at AT&T knew what the problem was. I was ready to cancel my order, but she was able to explain the process. The technician told me to call for utility marking and the utility company told me a representative from DirecTV had to call. Technician has to come to my residence and then call for utility marking. We will see if this process works.

From the sales team to the service tech, everyone was great and easy to work with. The sales guy ran through everything made it easy to understand and was very professional. The service tech was fast efficient, polite, knowledgeable and respectable.

I am a loyal AT&T customer with U-verse. I was shopping at Walmart and confronted by a DIRECTV salesman who promised to save money on my TV if I would sign up. After one hour he set me up for installation. The next day someone from DIRECTV called and said I would have to pay my brother's past due account before they could install. I was very unhappy and told them to cancel the order. I then received a letter from DIRECTV say I was turned down because of my credit score from Equifax which is 798 (excellent). I hope AT&T does not pick up on the crooked billing practice of DIRECTV.

Very pushy, arrogant people at DirecTV. Nice as pie when you're looking to sign up. Then after 2 years of crap service, you tell them you want to cancel service and they keep pushing you to keep it after you've already signed with another company. "Courtney" in contracts (#**) was very arrogant and did not help us at all. Blamed all service problems on us when DirecTV service is really garbage. Our boxes messed up from the 2nd week we had them. They are used and they recycle them, so BEWARE. Oh and just for the record, no matter what they say - DIRECTV ALWAYS WENT OUT WHEN IT RAINED! Please save your money and time and go elsewhere.

When I started with DirecTV I please with on the go services that DirecTV had but as soon. I had my services connected to my home. They recently, charge me for DirecTV device that I had to have to watch on-demand shows then I called DirecTV. As soon customer services rep answer I deeply explain my issues with company charging me for device I didn't know I was because it's wasn't on my first bill but the customer services rep she help with bill credit for the device that wasn't on my bill. I was little relieved that could help me with because I honestly about to request a supervisor but then was smooth for now.