DIRECTV Reviews

Now that the technician is on-site, we're told that it'll be $100 or we can sign up for 7.99 / mo plus taxes. And that the only way the secondary box will work is if the dish is replaced and that the wiring for the satellite is replaced. Now to do this, we can either agree to $100 or agree to 7.99/mo plus taxes. So now that we are strongarmed into paying more than we should to fix a problem that we had no control over.

People you need to read the contracts. You have to click the right areas to get the free channels that are offered and it is right there that you will be charged for 24 months more in months 13-24. I also received my $100 gift card but you have to register to get that as well. So if you are on the fence just please dont read the reviews and let that sway you. I had Cox cable for over 15 years and only switched to DirecTV for the Sunday Ticket and the reviews are just as bad for Cox cable even though I never had one with them either.

IF YOU CANCEL, PAY THE BILL YOURSELF. I paid it today and it is not supposed to affect my credit, however, had I not opened the letter from the collection agency, I would have had no idea. No letters, emails or calls from Directv. It sounds like a great way for them to punish people who dare cancel their service. FYI... I initially canceled due to my bill never being the amount they said it would be. Every month some "promotion" expired and upped my bill a little more. This company is not worth the hassle.

I was told by one person that the employer discount was on my bill and never went away so she transferred me to someone else. This person told me that the plan I switched to didn't qualify for the discount that everyone else kept telling me would be there eventually or was already there even though it wasn't. This person was not able to anything to help me other than save me $20 a month taking away services I was promised for a certain price. After all was said and done I got four different stories, lied to by multiple people starting with the person who quoted me and am now stuck paying $100 per month more than I can afford for the next two years because I can't cancel without having to pay an outrageous amount of money. I have had my cell phones and internet with AT&T for 6 years with no issues at all and now that I have bundled DirecTV I had nothing but issues and regret.

I can promise as soon as my contract is up I will not only be getting rid of DirecTV I will also be switching my cell phone and internet services as well. I am counting down the months until I can cancel and hoping I can somehow find a way to pay a bill every month that I absolutely can't afford. My advice is to stay far away from these services and pay close attention to their ratings, they are very poor for a reason.

I continued calling the next day, and again the third day. I was about to have a stroke, when I received an email, warning me, within 7 days my TV service would be discontinued, plus I would be billed & charged the standard fee ($480) for canceling my TV CONTRACT. Long before my 24 month contract was up. I was appalled, and very upset & disappointed for the very callous & cold unprofessional way I was treated. DirecTV was more interested in sticking a 76 yr old retired US Navy Vet, (on a fixed income) than working out some arrangement, yet overlooking the cost the company would lose @ 24 mths × $50 = $1200. Makes no sense to me... thank you.

The channels were cancelled for 3 weeks of the month, and to my amazement the same channels were Billed On my next BILL, I then contacted them first by chat, and after chatting with the ATT rep for over twenty minutes, she said she was ATT wireless customer service, and would have to transfer me, so I waited in line for about 15 minutes for another person to come on in queue, and after speaking to Jose for about another 20 Minutes, he said he was in the wrong dept to help me!!! REALLYYY, he said the ones I need to talk to will call me back on my cell phone when they are available, since I was at the hospital, I preferred to chat, but whatever I decided to try it again!!! About another 10 minutes got a customer service rep on the line, and he listened to my repeating my issue, and sure enough was transferred AGAIN!!!!

The last one I spoke to on the line who got an earful from me, said not to worry he would handle this matter, and be with me the whole time. After being put on hold for another 30 minutes, line disconnected! I was at that point completely worn out and had to sleep. Don't get caught up in this nightmare, they are very deceitful people who work with their customer service, and just pass the buck. If you hear anything free coming from ATT or DirecTV be VERY WARY.

I've gave them 3 damn call 44 min., 41 min. and 18 min. Not one thing taken care. Just transfer after transfer!!! Now I coach football and my Saturday are always taken up this was my ONLY day off and you guys have complete ** it up! I have 20 of my players coming here in 5 hours to watch the game and my wife and I have cooked for a huge tailgate party for them and now we can't even watch a single damn game thanks to you all and your technician!

Now here we are another month later and they took the $95 out again. I am livid!! I was flat out lied to by the agent that promised me that he removed my bank details from the account, and they are still overcharging me. I AM CANCELING MY SERVICE AND THEY CAN SHOVE ANY CANCELLATION FEE UP THEIR **!!! I will never recommend DirecTV or AT&T as they have the worst customer service I have ever encountered.

She stated that I would be charged for an early termination fee because I had signed a contract in July extending my service. I asked about this extension and she explained that I had signed the extension during a repair call. The repair call was for their defective receiver which I had had for several years. I was sent a replacement which was defective upon receipt. I called in a trouble report and DTV dispatched a Tech to repair their trouble. Their decision. He replaced my receiver with one that worked. Apparently, the customer not only must replace their own receiver but must also pay for a repair call that they made of their own accord. Then the customer extends their service contract during their repair call. This was all due to their problem, not mine.

I had been a customer of DTV since 1997 and have had few problems since then. However, recently I had noticed more and more "ad" channels and less actual entertainment channels and the cost continued to rise. This seems to have occurred since the purchase of DTV by ATT. This is my first repair call in some time but it was an eye-opener. It took over an hour to close my account. This is ridiculous and I'm expected to pay for an early termination of service too. No wonder customer loyalty is going decreasing. It's a racket and the customer pays.

Service got installed, but at the end, they said it was going to be $896 for the additional boxes (Was suppose to be $400 on the first bill), and they required payment right there for it. So they got the information, and somehow they transposed the numbers as the account had well over $20,000 in it. They now are trying to send me to collections and have shut off the service (Less than 1 week after installation). Every person I have spoken with can see all the mistakes, but says the limits they have do not allow them to fix anything. They apologize and said it would be 3-5 days at a minimum, possibly longer before they could resolve the issue. MY SERVICE HASN'T EVEN BEEN ON FOR 5 DAYS!!!

Now I have been rescheduled for Sept 9th. This was not only inconvenient in that I had wasted a vacation work day, but even more insulting is to be told that nobody was home when we obviously were. Our 2 terriers certainly would have notified us of any vehicle coming down the driveway, even if we had stepped away from the living room area for a moment. I must mention that I do work for the company that purchased DIRECTV a year or so ago. But I am still a paying DIRECTV customer and have been one for 25 years before the buyout. I work in retail and listen to complaints from customers about this type of service (or lack of it) all the time. I am seeing first hand what they are talking about and this will give me more empathy in listening to their concerns even if I do not work directly for DIRECTV. I hope this will not disqualify my legitimate complaint. Thank you!

So I hung up the phone and dialed ATT. The lady thought I was crazy at first because I was asking her (at ATT) about my cable service. I explained to her that DirecTV stated that ATT turned off my cable service for non-payment of my internet service. Needless to say I was put on hold while she looked into my account. She couldn't find anything that showed that I had terminated my service early (like I was told) and that I, in fact had a zero balance. But there was a charge on my DirecTV account for breach of contract in the amount of $372 which thankfully she was able to dispute.

So after two hours 3 DirecTV reps (who were rude and useless) and one very helpful ATT rep, I'm back to good. TV service is on... (not for long!) But not before a lecture from the rep that reconnected my service about marking my due date for my payment on my calendar so "this doesn't happen again". Today I was delivered an empty box to send my DirecTV receivers back. IDIOTS.

I called in and went through another ordeal giving them my personal information and waiting for them to come back on the line like 3 times, each time with about a 5 minute duration. Finally, I was told they needed a $100 deposit paid up front right then and there or they couldn't set up my account due to my credit. Oh really? I remarked, I happen to have a flawless credit history, not even a late payment on my entire credit report. So I elected to cancel my order.

Oh my gosh, they put me through another hour of arguing with all sorts of people about retaining my order. Each time a new person got on the line they'd give me the old "I'm sorry to hear that..." line and told me they'd do this or that but not what I demanded, which was to cancel my account. By now I was steaming and cussing, which rarely ever do due to my line of work as a Realtor where you have to deal tactfully with customers.

Anyway, I was finally given a number to call for cancellations. Can you believe that, all that time I wasn't even talking to their cancellation department. Once I called them they tried to get me to drop AT&T and keep them. No freakin way! Only then did they finally say my order was canceled. Talk about stress! I wouldn't be surprised if I get a bill from them anyway for early cancellation or some other mix-up despite never having come to my house to install service in the first place!

When I complained about it, their response was that the home worked fine and the app is free so... sorry. They even sent technicians to the home to try to fix. When they arrived, the tech said he knew nothing about the app. Just terrible service, terrible customer service and managers who tow the company line... "you signed an agreement and our service is based on the service we provide to the home, not the mobile app!" The bundled service with AT&T saves you money... but nowhere worth the headache. They will never have me as a customer again and I will make sure all my friends know too. Cie la vie!

I feel that these technicians should have disclosed all pertinent information about this plan including the monthly cost and I should have been given or afforded the opportunity to decide whether or not I wanted it or needed it. I do not need this plan because all of my new electronics come with a 3, 5 or 10 year extended warranty. I do not appreciate Directv using such totally unscrupulous and unethical tactics to scam, ripoff and cheat loyal customers. Please share this so that no one else gets billed for these nuisance charges.

When I called, they tried to pass the buck to the tech that set things up. That's enraging. It's a company policy/practice, not the fault of a $12/hr. tech busting his butt to install for DirecTV. People that pay for AT&T wireless, pay for service, not the best price. I want a good price, but I'd take a reasonable price and great service over shenanigans. This is one more disappointment in a field of consumer products that has a gaping hole for someone to make good money if they offered great upfront and ongoing customer service and billing confidence.

Unbelievable that they own the equipment but can do nothing with it. So I am the one inconvenienced because of their error. The after yet another 40 minutes the only resolution their ridiculous mistake was that we have a service call the day of our party with no guarantee that we will even have service. The only reason I chose DirecTV is because I have had AT&T cellular service for 25 years. If this is not corrected Friday, I will cancel the service immediately. No one at DirecTV could make any real decisions to correct their issue or help their customer.

Now they rescheduled for the third time and guess what, it was a no show. So when we called customer service they inform us that they rescheduled it for Thursday Aug 31. Not only was I already upset at the fact that they had not even called to notify me about this change, the representative was RUDE. Yes I put this in caps because she was rude. Without a doubt if you have employees like her to represent your company, that don't value our service then I really don't need your service. DirecTV will no longer be an option for me.

When I expressed my unhappiness with this "deal" the young lady on the phone told me even she had to pay for the move. I don't care, I am talking about my account. Plus we know by now the majority of homes have the wiring already installed and you will always find an old dish from one of the satellite tv providers left on a house. So why pay to move when it's free to sign on and free if you are with them for a while? So the middle guy who enjoys the tv and pays month after month gets nothing? This young lady began to get upset when I try my logic on her and tells me the call is over and hangs up. Nice customer service... By the way... I never swore or was offensive on the phone so that was unnecessary behavior from her.

Although AT&T acquired DirecTV, they told me I had to cancel with DirecTV. I spoke with a customer service rep, Heather, who told me that she could process the cancellation, but couldn't do anything about the early termination charge. Yes, they were going to charge me early termination because I wanted to cancel 9 days after install rather than 7. That would have been more than $400! She transferred me to a supervisor, Portia, who graciously waived the early termination charge, but because I "allowed them to install the equipment" I would still owe them the install fee and the first bill. I explained that I only signed up for the service because of the price I was quoted, but she claimed she couldn't do anything else for me. I asked to be transferred to her manager, Amari.

Amari stuck to the company line of "You agreed to have the service installed". I again explained that I only allowed for the install because I was quoted a deal that I was no longer getting. I explained that the install occurred under false pretense because I hadn't at that point been presented with a full view of my bill. She continued to refuse. I asked to be transferred to someone who could do something to help me, because after 2.5 HOURS on the phone I wanted a resolution. She claimed there was no one more senior than her who could help me. I will NEVER work with DirecTV again. I never even used the service due to the fact that our TV had not yet been unpacked at the time I canceled. Regardless, their customer services was enough to turn me off for good.

I waited 2 ½ weeks from when I originally ordered to get it installed now I'm being told that it's going to be another 2-3 weeks for my installation due to THEIR ERROR. When I requested to speak to a supervisor, and I needed them to hurry and get on the line I only had like 5min before I needed to get back to work, they intentionally kept me on hold until I had to hang up. The representative would pick up and I would hear something and then I would go silent. I had no choice but to disconnect the call. This is really crappy customer service and a really bad way to treat someone who is not even a customer.

Then the next person would say it was not an error. I went through two supervisors who also transferred me. Finally I got someone who told me that in Costco the representatives were not disclosing to new clients that you had to be a AT&T customer the second year to get the deal. No one would help me or work with me. I even went to Costco to complain to management. Costco is a good company and typically stands behind their products so I expected some results. I still have not heard anything. I am in a contract until May and will cancel the day it is up.

Mr. Carlos offered me same type of channels plan like more than 245 channels for $42 dollars included Taxes and FREE installation, FREE Equipment for 4 TV's, 3 months FREE the full package channels and $100 dollars gift, for TWO YEARS CONTRACT. Also he ask me if I know some friend who is already a DIRECTV customer because he and me will get $10 discount just to be a referred for 10 months and I have 1 friend with DIRECTV service. I ask to Mr. Carlos several questions and I accept the promotion. At the next day DIRECTV call me to make several questions and ask for one credit card Info. To guarantee the contract, YES I Give them one credit card INFO.

On January 28 2017 the DIRECTV Tech Mr. ** came to my home and Installed the TV equipment's. After he programmed the system, my wife told him, please the ALL PLAYBOYS and PHORNO channels needs to be blocked in all TVS and he did like that. We have a 14 years daughter. After one week I check the type of channels with one Mr. Carlos offer me, many channels I do not had. I did call Mr. Carlos DIRECTV promotions department and I could not reach him, and then I did call DIRECTV customer service. They told me, "Only you have 180 channels and my bill is $50 for the service and $79 monthly fee."

I ask for the supervisor, she told me the same and she did not help me to verify what type offer and promotion I had, they are really gross and wicked customer SERVICE. And then I cancel right away the DIRECTV service, and they told me "Today at 12am will be out the TV service". Well After 4 hours later, DIRECTV call me again, Mr. Carlos again saying, sorry they made an ERROR, "Your monthly bill is $50 for 2 years. Sorry. Please call back to DIRECTV and restore the service back." YES I DID CALL BACK to restore the service. Also at the same time I canceled the 3 months free channels because my wife did not like those type of channels.

After 6 weeks they charge on my credit card $50 and $99.01. I did call again to DIRECTV they says, "You have the "MAS ULTRA PLAN". Like more than 230 channels and that is your monthly bill." Also they bill me $15 extra for a PHORNO channels. I told them at The FIRST day when the tech. installed the equipment we blocking all playboys of channels with Technician Mr. **. They don't listen you. I try to cancel the service again, but they says, DIRECTV will charge me $420 on my credit card and/ or break my credit report. I have all documents about it, the DIRECTV agents names, supervisor names and ID's #.

My family and me had and have a really bad times with DIRECTV. They are send me the monthly bills for around $94.82. DIRECTV call me again at 8/4/2017 saying they will help me and fix this understood issue. My new bill is $50 but a week later I received the bill for $94.82. I been paying every month $50 on time... At 8/23/2017 DIRECTV cancel the TV service, they says I have to pay the over bills...

Before putting me on hold, I again asked him for his employee ID and he grudgingly said it was **. He then hung up on me. I always ask for the employee ID right up front because if there is ever any issue with what was offered or discussed (or anything at all) I have someone responsible I can reference when talking to someone during the next or any future phone calls. I was very polite the entire time and this guy simply hung up on me.

This is a major red flag when a company allows this sort of behavior from their employees. That means they will treat you very poorly when you need service or have a question or a billing issue or need help from them. I did not call back and will NOT use their service now. I've seen it and been through it many times with other companies and it's best not to get started with a company like this. Companies that care and treat their customers right never do this - they never treat the customer this way. I did not call back and ask to talk to a manager, I simply do not have the time to wait on hold for that. I only hope that a manager will look at this review and take note and do the right thing.

I call again and spend at least another 3 hours on the phone. After multiple transfers and disconnections due to them not transferring me and just hanging up. Trying to set it up as a plan for just DirecTV. They were unable to separate the transaction so I told them I would not like service. Cancel the order. I receive another call at 6 am telling me my appointment has been canceled. Once again someone from Florida tells me I'm not home for my appt. I let him know that there is no work order and that even if there was it's the wrong state. Call again to confirm that I do not want service. They keep transferring to a diff dept saying "This is a DirecTV issue." Or "This is ATT issue. We dont handle those calls." Finally someone let me know that yes it is canceled.

Today I receive a bill for $173 .67 (which even if I would have had the service this was incorrect according to the promise on the phone. They told me unlimited internet in the bundle and was a 20 setup fee. This bill says 99 set up fee and only 1024 GB usage). I call to find out why I received this bill and finally get to the correct dept. He lets me know that I have service. I tell him I never received. Then he looks deeper and says "Oh. This is weird. It says you don't have any service or equipment but we are charging you." He says he got it worked out but there is a issue as well due to DirecTV being a separate billing. I have to be transferred to a diff dept to handle the whole cancellation (this took about 30 mins).

They transfer me to the unified billing dept. The agent takes about 45 minutes said he is working on it then all of a sudden I am transferred to another line. This lady asks me if I am calling about my mobile phone service. I tell her the whole story and she say sorry I cannot help[ you I'm not in that department and I'm not sure why they transferred you. I ask her to add this note to my account but she says she has no access to my account due to only being in mobile dept.

This type of unorganized company need to be monitored. This is unacceptable. I have spent at least 6-8 hours in regard to an account that I never set up and am still being charged and no one takes any initiative to help. They just transfer to another agent They will not allow any supervisors to speak with. Bad communication. Lies about service to make the sale. Lies on the phone and no accountability. Incorrect charges for what would have been agreed to if I connected. False charges for an account that was never set up or service delivered. Calling at 6 am unacceptable.

So I checked for this third email, after having received the other two, and lo and behold, it never came! Today rolls up, I have forgotten about it since I have a lot on my plate right now, and the phone rings. A woman says on the answering machine that a tech will be here between 12 and 4. I call back and tell the woman I got a call about a tech coming to my house, "but I don't want DirecTV, so you can cancel it and tell him or not, but I'm not answering the door if he comes here." She asked if the phone number I called on was our main number. I said yes. Put me on hold, came back and said she can find no work order for a tech associated with this number. I told her the woman just called me on this number. Puts me on hold, comes back and said she found it and will cancel it.

Around 2:30-2:45, there's a knock at the door. I don't answer this time, having learned my lesson. Just as I am about to research the number on the truck, the phone rings with the same number. I let the service pick up, and the woman said a tech is at my house now, but no one is answering, so they will place a hold on -- I pick up, tell her I spoke to someone this morning, told her to cancel this, I don't want DirecTV, and I told the lady if the tech shows up I'm not answering. She said she will put it down as cancelled and have a good day. Why do I think I'm not going to be done with these people? All of that and I don't have it... I shudder to think what would have happened if I actually let them install it. Based on their customer service (or lack thereof) I recommend everyone stay away from this company.

Unable to get refunded via any cust Svc contact method. Reps trained to cycle client thru series of lines. Then call is dropped when you get to the person authorized to refund. OR call is cycled to "retention dept" to try to out talk client and avoid refund or admission of overbilling. When it's a billing call, dropped calls are not returned. Once you get past SALES, the client svc is of 0% utility. Bills of $230/mo, plan prices are not as advertised when you sign up. Increases without warning take place regularly until your bill is double by end of 1st yr. Poor service, high price for each receiver. We Pay $115/mo just for equipment charges... using 5 units. Some months we were double bills for the units. False advertising for DirecTV and ATT bundling.

If you are already a postpaid contract client for one, you cannot bundle without entering into a NEW 2yr contract. TERMINATION FEES are astronomical $20/month plus fee for the call and a termination fee of $15. Other carriers have no contract service, lower prices per premium channel and do not pre-bill for a sports package. DirecTV duped clients into NFL Sunday ticket as a package that rolls over in the middle of the season to avoid client cancellations. It's an unfair practice and All customer svc fails to resolve a problem with numerous calls, chats or visits... they seem designed to avoid honoring protection plans and contract terms that would cost DirecTV to replace equipment. Refunds are never granted when issues are called in with billing. Phone calls have been dropped as soon as we reach the authorized rep. Those calls are never returned.

Two month later another overdue notice. I called back and told them I will quit if they don’t fix their problem. By that time the introductory offer ended and my bill doubled so I quit DirecTV. Every month for six months I’d get an email telling me to pay my last bill. Every month I would call them and tell them to send the bill to my house and I will send them a check. Every month they assured me the bill would arrive in 10 days or less. It never came. For months, it never came. Last week I got a call from a collection agency. Those ignorant ** at DirecTV sent me to a collection agency. I told them to send me a bill and I would send them a check. The bill came this morning… The check is at the post office now.

DirectV is the biggest mistake I have ever made and if it wasn't for their monopoly on the NFL package they would probably have gone under years ago. One more thing, they will sell you service for as many tvs that you want but they don't tell you that you can only watch 4. Do yourself a favor and find a different cable company!

This is really just the tip of the iceberg, promised Visa cards that never showed up and weren't noted on my account, technician drilled a hole in the ceiling and in the wall without my consent (and it's a rental house), told the internet technician to install the router in the bedroom instead put it on top of the fridge and told my wife because "it's easier on him to install it there". I would never recommend Directv or ATT to anyone or anybody, nothing but headache and arguments that get you nowhere!!!

I think this crappy company reels you in and then screws you over. I feel that they are going to continuously push the installation out, however, if they do that, they will lose the order completely, and I will continue to bad-mouth them here, or wherever I can. I really intend to get the word out to as many people as possible to let them know exactly how they REALLY consider/treat potential customers. Sad thing is, this was is a bundled order, so TWO companies may end up losing out.

Her so-called name was Nelley and she had to have been the rudest rep I have ever encountered. Talking over me, putting me on hold and asking if I would like to hold for her supervisor who was at lunch but would return in a half an hour. When my contract is up, I will celebrate my freedom from this scrupulous company and their employees. I would never recommend AT&T phone or cable service to anyone.

When I ultimately canceled, I had a $130 credit balance. Then, DirecTV sent me $60, and the nightmare began. I called in, got someone unable to speak English very well (or understand it). He said "Don't worry -- we will get this taken care of." He did not, and then I spent 45 minutes on hold for a "supervisor." He was just as confused and unhelpful, and said I needed to email my request. I did email my request and got a short reply just saying the refund amount was correct, with no explanation as to how it went from $130 to $60. I emailed again, asking for an explanation and what the appeal process was. In reply, I got the following: "Since this response has been reviewed for accuracy, DIRECTV considers this matter to be closed and any additional emails on this topic will not receive a response."

Imagine my surprise, after paying DirecTV every month for FIFTEEN YEARS. I once saw DirecTV on the show Undercover Boss, and it seemed the guy genuinely cared how the company's customers were treated by customer service. Yet, this is the worst "customer service" (actually it's the opposite of that) I've ever seen or experienced, and I will never, ever go back to DirecTV. And I will tell everyone I know to avoid them like the plague. (The only small consolation is seeing this site and realizing I'm far from the only one.) Worst ever, and good riddance.

I explained that since it wasn't my mistake, I would not do that and she said she would have them picked up. We hung up, thought it was settled, received a box way too small to fit the 2 minis, with a pre-paid label. I called. Was told to take them out of original box so they would fit and bring them to FedEx. I again said I wouldn't bring them and they should have FedEx pick up. He gave me a hard time, I asked for a supervisor, supervisor did not pick up, I left my number for a callback. No callback. I called again, this time I'm told not to take them out of original packaging and they would send a label, which is what I asked for to start with and I could call for a pick up. We'll see if that really happens. Their customer service is terrible. I have spoken to them more in the last week on something I thought was simple, than I have in all the 10 years. Maybe the problem is AT&T. I'm sorry I'm stuck with them for another 2 years.

Now I need to cancel my service because I'm moving into a 5th wheel where we can't have satellite and they want to charge me a $350 cancellation fee for a product I have no way of continuing to use and on a contract that they did not hold up their end of. They don't care about customer service AT ALL and don't even provide a quality product to back their **. Save yourself the time and hassle, don't get nickel and dimed and go with another company. Or just get a firestick so companies like this go out of business.

I received yet another "final" bill today — with no credit for the returned equipment. When I called to straighten out the billing, the rep was extremely polite but couldn't credit back the cancellation fee or reverse the additional charges. BUT, if I reinstate my service, it would only cost $40 a month for the first year. I don't think so! DirecTV's business practices are not so different from those of other faceless corporations. It's appalling that they all get away with such criminal behavior.

Something is nagging at me that screams this is not an equipment failure. As I stated above we have been a customer for over 18 yrs. We haven't been on a contract for many years and when I look at the plan we have and what they are currently offering. They want us off our plan and into a contract. Our base rate is $53.99. The new offer is $50 p/m for 12 months then up to $90 p/m - base rate. They can communicate to the boxes and that is what I suspect they are doing. Their disconnection negotiator - couldn't offer anything that would keep us... like a replacement receiver (you know since they say it's the receivers). Keep everything as is and just replace our receivers. Guess what? That is not an option.

They would credit us $15 a month for a year, give us 6 mos of movie channels, NFL ticket an upgrade up to HD at $15 a month. Then it would go up after 1 yr and we would have to remember to cancel the movie channels and NFL ticket which we do not need nor want anyway. So after 75 minutes they finally released us after listening to disclosures and threats about paying our bill etcetera. After reading other complaints - thankful they do not have a CC on file for us. DirecTV used to be more customer centric. Something tells me they are feeling the financial pinch of more options available to consumers. They are trying to push out some and they do not care. They want to trim those who are little profit margin to move them to a higher rate (higher profit margin). I get business is business... and that I get to choose who I do business with.

They basically said that it didn't matter what was said, and nothing was going to be done about it. So we said, fine, cancel our service, which they then tell us that we will have to pay the cancellation fee of approximately $900+, which we then told them good luck getting another penny from us. We then had the card that was linked to our account with them cancelled so they couldn't take it out of our bank. To top it all off, they sent THE SAME BROCHURE with the equipment return box. Of course, we never received the gift card either. These people have no conscience and do not care about the consumer at all. We will NEVER use DirecTV, or AT&T products ever again.

Last week, I tried to cancel, and when I called, I told the representative that I was not happy with the service, that the service kept going in and out, and that sometimes in the middle of a show, the channel changed, or just froze. The rep I talked to told me it would be 20 per month for the remainder of the contract which was 2 years. He then said, that he would give me a $300 credit for the poor service, and would fix the service. I received my invoice today and it showed no credit, so I called again. They said they had no record of my call or any record of anyone offering a $300 credit. He kept saying he had no record of my call, then all of a sudden he found it, but he could not say who the rep was who offered the credit and said, "We don't do that." As soon as this contract is up, I will cancel. I would think the FCC would not permit this type of blatant lies to gain business.

After decades of paying for the greatly price increased "Protection Plan" when we inquired about the free equipment "Upgrade" to replace the 8 yr old equipment that doesn't connect to the internet for On Demand feature, we're told we have to sign another 2 year commitment!!! So much for 25 years plus of customer loyalty and wasted Protection Plan monthly fees. Bottom line - DirecTV could care less about loyal customers - they get the highest pricing for pretty much worthless programming. Watching Netflix almost all the time for over a year. And if you miss their prepay for service deadline - they cut your service quickly.

So we downgraded from their most expensive package to their cheapest package to get the news channels. Will be going to Charter at the end of the billing cycle or just dropping service altogether and stick with Netflix and Amazon Prime - both of which have far better programming available without all the non-sense channels that no one watches.

Word of advice from a 25 year + DirecTV customer - don't become a customer. In my opinion the programming is now very old movies and irrelevant worthless channels; fee after fee that magically appear like "Regional Sports Fee", NFL Prime Ticket that is not ordered, nasty service techs, free 4k service that has almost no content, constant barrage of emails that you cannot respond too (good indicator of a very bad company), and no loyalty to loyal customers. AT&T has ruined DirecTV.

I was then passed on to the next person to confirm the new equipment install. They confirmed the date they told me it would be a 2 year commitment... no surprise, but not what I was told by the first rep. I agreed, since I expected it anyway and moved on. Next day, a technician arrived for the faulty box, for the appointment we'd told her to cancel since they were replacing the box day 2. The tech said, "Fine, see you tomorrow..." Next day, he didn't arrive. My wife checked (a morning off work wasted) to find out that the appointment had been cancelled... my wife called it based on prior experiences with the less than stellar technicians employed (as contractors) by Directv. After much complaining and a $75 refund which doesn't come close to covering a half day off work, we had the install rescheduled for today.

We received a confirmation email yesterday and my wife took another 1/2 day off. Surely they wouldn't screw up again, and we got a confirmation email... you're probably ahead of me on this. So they didn't show up. My wife called and I checked the order on my account which states the visit will be on Sunday (2 days from now), even though we had a confirmation email less than 24 hours from the proposed date/time of today. No cancellation or reschedule by us or notification from them that it had been changed. I eventually managed to talk to someone earlier today... multiple people in fact. No clue about customer service, no idea about service full stop. I was supposed to have a call back from a manager 30 minutes ago. No chance.

I cancelled the install of the new equipment to avoid being stuck with this garbage company for 2 more years. I'm looking at alternatives Xfinity, Dish. Anything but Directv/ATT. Of course I'm stuck with the crap on my roof because they don't remove it, but I'll feel better not giving them single cent more. The only way I can describe their customer interaction and so called service is "incompetence".

They let you stream ALL your content. All I want is someone at this company to explain to me why you have taken this away from us and to remove your very misleading commercial. You are starting to resemble a car commercial that ends with that person speaking so fast you couldn't understand it even if you could slow it down. So very sad for a company of this magnitude to take away something without even telling people you are doing it. Why didn't you? Scared of the response and just hope no one would notice? I have been a loyal total AT&T customer in all regards for years. Well hello Verizon and Dish.

Unfortunately, just before the installation, I got a call from someone from DirecTV. She asked if the account was a commercial or residential account. I told them commercial... and she said that it was booked as a residential account... so she had to cancel the order and start over. By this point I had well over 4 hours into trying to buy their service, and I refused to just start over. I hung up on her. This was the worst customer service experience I have ever had. I can’t believe it is so hard to buy their service, and I can't understand why they have such a hard time coordinating between their residential and commercial accounts. Their phone voicemail system doesn't work properly, and they must be losing business every day with customers who simply can't get through. They don't deserve to be in business.

Their customer support people have the sympathy and concern for their clients of a former ** prison guards. They don't care about their customers, screwing them over when they leave must be a decision made at the top. I will never go back to DIRECTV, I was a client that was loyal to them for many years, I have paid them thousands of dollars. I expected a lot more from them.

An install tech showed up a few hours later and when he arrived I again confirmed with him what the phone agent had said. I would be getting the select plan, with DVR and free NFL Sunday Ticket for a year at the price of $29.99. He looked at his tablet and confirmed for me. I let him do his install and signed the tablet when he left. There was no paperwork given and I still have not received a copy of the contact I asked for on August 14th. On August 13th I called in to ask a question about my new service and again wanted to confirm that my bill would only be $29.99. The lady on the phone informed me that it was actually $51.99. I spent over an hour on the phone before my phone died and I quickly powered it back on, but nobody had tried to call me back.

I called back the next morning on August 14th and spent another hour or so on the phone and gave them two options: honor the price given to me or cancel my service with no penalty to me. They would not do either of these things. Now I am stuck with a company for the next two years who lied to me and is not friendly to work with. I would not recommend this company to anyone looking for TV service even if they were cheaper. I had Dish Network previously and their customer service was great and I am sad I did not stay with instead of going with what was cheapest.

I called back went through the same problem until I got someone who would do their job. They took it off in July. We had it reinstalled in August. We see DIRECTV charged our credit card for 3 months. My wife called again same problem she was told she was lying and we had to pay so once again. I called today sat on the phone for 2 more hours until I got someone who would do their job. We never gave permission to use our credit card for one in 14 years with DIRECTV never had these problems in 3 months with att DIRECTV. We have spent 22 total hours of our lives that we will never get back fixing your mistakes. Have your people stop being so rude listen to what's being said and help. I go through 2 3 even 4 people before someone understands the problem. This has been one of the worst experiences.

Before canceling a man asked me if there was anything he could do to keep me with them. He offered a deal where I could not be on any type of plan but where I could just "stream" shows and have a low monthly cost of less than $20 a month. This way, I could keep my account active and work toward getting to the end of this god awful contract. At the time, I declined because I had it up to my neck with them with past overcharged bills and such.

I am trying to avoid getting sent to collections as they only allow so many days for you to come up with the money before they send you off. I called yesterday to see about this offer again and spoke with a woman who I did get her name. I explained what I had been offered and that I was looking to take that deal. She said my account would need to be active again for her to do so and asked me "Would you like to re activate your account for no charge?" The only reason I said yes was because she said NO CHARGE. She then said she would transfer me to the department that would be able to help me with my request. I was transferred to a woman who seemed to have no idea how to even begin to do her job.

After being on hold for a ridiculous amount of time, I decided to hang up and go online and use their chat option to complete this request. (They tend to reply much quicker through chat) they have you type in your first and last name, along with your account number. I was welcomed by someone named Jordan in billing who entered the chat. He asked if I could wait a few minutes while he read my request and looked in my account. After a few minutes later he comes back and says "Ashlee, I see your account is already active" that was red flag number 1. The guy didn't even know who I was, even after giving him all necessary information linked to my account. I corrected him and informed him that my name was actually Rachel and gave him my account number again, I figured he missed a number and looked up another account.

I then explained that I just spoke to a woman who had just reactivated my account so that I could get the deal I had been offered. Jordan said he would look into it. After about 5-10 minutes he came back and without asking if this is what I wanted, said "Rachel, I have successfully restored your services. Your monthly bill will be $97.99 plus taxes." I went on to explain that I couldn't afford that and that wasn't what I had asked for in the first place. I went on to explain my original request and what I had been offered previously. Jordan then replied with "Rachel, as I am from DIRECTV billing department I don't see any offers on your account. I can help you with the contact details of our loyalty team who may help you with the best offers on your account. Is that okay with you?" I then asked if he couldn't lower that bill to what I was offered since he was in the billing department.

At this point I was heated that it took an abundant amount of my time just to get a bill added on for $100 that I never consented to him adding before he did it. I said "I really don't think you understand I need to speak with a manager. I am beyond infuriated." Jordan then replied with "The cheapest package is DIRECTV SELECT which cost of $90.00". I then replied with "That is not what I told you, this is why I canceled with you guys, no one can keep their word and are continually wasting my time, I will not be paying whatever you just added, I was told there was an option where I can keep my plan active for less than $20 a month, I don't understand why no one knows what I'm talking about. It's not a plan, it's solely the streaming option."

Jordan then reiterated that he could give me the contact info for the loyalty teams and I said "please do". I called the loyalty team over the phone while staying on the chat with Jordan. The woman I spoke to immediately had a bad attitude and seemed bothered that I even called. After an hour of trying to look me up and explaining the situation, She then informed me that there was no such offer on my account. I then just told her to deactivate my account again since no one was going to follow through with the offer they gave me. I continued to talk to Jordan and asked "What is my monthly bill currently?" Jordan reiterated that it would be $97.99 plus taxes. By this point I was beyond infuriated and kept explaining that I wouldn't be wasting my time looking for an deal that was never offered to me in the first place. Jordan responded with "I totally understand, I see that the amount due on the account is $142.91."

MY HEAD EXPLODED!!! I asked why it was that price now and Jordan informed me that I had been charged for the activation fee and they added on a protection plan for $7.99. At the beginning of this ordeal the woman told me "for no charge" red flag #573826. They mislead me AGAIN, telling me it'd be no charge, only to find out that I WAS being charged for it. I then said "Absolutely not. I was told there would be no charge. The fees need to be taken off before this conversation goes into social media. I NEVER authorized ANYONE to activate my account with fees."

Jordan then said he would check with his supervisor. After a few minutes Jordan came back and said he had gotten permission to raise an escalation and that their back end team would investigate and get back to me in 5-7 business days!!! I am seeing red at this point. I went along to say that I would not be paying any fees for reactivating as I was told I would not have to. Online, my account said I owed nothing at this time and that if I saw any fees on my account that I would be contacting the BBB. I then said that DIRECTV did not have my permission to charge any fees to my account as I was told there would be none and that my service was canceled. Shortly after, Jordan said he would waive the $35 for activation. I then demanded they take off the $7.99 which was NEVER BROUGHT TO MY ATTENTION.

These people add on fees and lie to you saying that there would be NO fees. Jordan said he would remove the $7.99 as well. I went along to say there shouldn't be any additional bills that I will receive and that I would ONLY be paying the early cancellation fee. I explained that I would not be paying $97.99 for being active for 3 hours. I reiterated that he never confirmed with me that what he was doing to my account was what I even wanted in the first place, he just went ahead and did it. Jordan kept saying that $97.99 was due on my account. At this point I demanded to speak to a manager. Jordan left the chat and a man named Ross entered. He reviewed the conversation and asked again what I was wanting; I for the 1087439th time explained again. After waiting a long long time, Ross reiterated what Jordan said. I then asked why I had been lied to previously and had been offered a deal that was apparently non existent.

Then, different from what Jordan told me, Ross said "The cost of the SELECT package is $53.99 and there will be a charge of $7.99 for the protection of the equipment." Ross then said that he didn't see any such offer in my account. I informed Ross that I had only been active for 3 hours and that there should be no bill whatsoever for today since no service had been used. Ross then told me that I can be "rest assured that I will not be getting charged for today" I then said that if there wasn't any offers on my account that there should be now for being lied to, mislead, and having hours of my time wasted. Ross then said that he was sorry but that he would not credit anything to my account. After going back and forth about being lied to and that this was horrible customer service, Ross then had the nerve to offer me a $10 credit to my account.

I laughed out loud, baffled in disbelief that I was slapped in the face with such a joke of an offer. None the less, an offer that I couldn't even take advantage of because I no longer had an account with them!!! I then said "This is being posted to social media and I am contacting the BBB, this is why everyone is switching to Spectrum, as have I." And I exited the chat. I then looked up the number for corporate and dialed the number provided. I explained this situation several times with 2-3 different people who ALSO had NO IDEA what I was talking about. I spoke with another supervisor over the phone who said told me I would BE CHARGED THE $97.99 and claimed there were no notes stating I was told otherwise. (Too bad I printed the conversation off saying so). She said, "The best I can offer you is a $20 credit." Then after going back and forth she said "The best I can do is offer a $25 credit" LIE AFTER LIE AFTER LIE.

First I'm told the BEST they can do is $10, then $20, then $25. Obviously they have more power to increase the credit and it was NOT the BEST they could do as they kept adding on. I told the supervisor to stop offering me credits that I can't even use because I no longer had an account with them. I said if there was no such deal that I had been offered originally, then I should absolutely be compensated for being lied to, mislead, and having at this point 4 hours of my time wasted. She kept saying there was absolutely nothing they could do and asked if there was anything else she could help me with. I said yes, and AS I WAS SPEAKING, she starts talking over me and said loudly "Okay Rachel have a nice day." I told her she wasn't allowed to hang up on me until I said I didn't have anything else they could help me with. She hung up anyways.

This woman's name is Kim and her employee ID is **. I tweeted this, posted on Facebook, and now yelp. I will continue to go to every social media account, Google review, and the BBB until I get what I deserve. PLEASE save yourself from these awful people and get out if you can. Btw. I printed the entire conversation with Jordan and Ross and will post that as well.

So, one guy Michael in the loyalty department on Monday Aug 7, 2017 in the loyalty department told me "do not pay for the NFL Sunday. You should have gotten that free for one year when you signed up." I said "oh I was never told that." He wrote up all these notes because everyone wanted to charge me over 300.00. Never got a callback. I was rushed into the hospital with an attack of colic, on Wednesday my cell was with my husband the entire time ** no calls. Since this needed to be done no later than Thursday. Then I come out of the hospital call again. They are now charging me 62.99 per month just for that, then to upgrade to choice, 82.99 per month and then on top of that for stars if I was to take that 13.99 per month.

The thing that topped the cake was on my tv guide. On the choice it said that I would get LmN and Lifetime, I call up and said, "hey my LMN is not working." "Oh no you do not get that because that is an old Guide." Why on earth would you give me a guide from 8/1/2016 when I signed up in January of 2017. Then the woman upgrades to extra, and says to me, "it will be another 9.99 to upgrade to extra." For my troubles I will give 5.95 of some channels for 3 months. I am like "you have to be kidding me."

Now let me give you the real kick in the head. This will knock you off your seat. When I open this account, I was told you get a 200.00 AT&T gift card. So my account is opened, I call up and I ask ok what do I do for my AT&T gift card. "Oh no you do not get that, that is only if you become, an AT&T, cell phone customer." Well you can pull every damn four hour call I had with this woman, I do not get service and repeated this "are you sure, are you sure I get this card, I do not get AT&T in my area." "Oh yes that is the package." Then when I call this time, they said "oh you never claimed your 200.00 gift card." Are you people serious. Who is working at this place, because it has to people with no brains.

Then lets add the cherry on the cake. The equipment charge. I was asked to pay 24.99 up front and this was to order my equipment. I asked again, "does this come off my bill?" "Yes but this is taken in good faith, to order the equipment." I'm like "ok but if I cancel do I get it back, Logan," "of course, as long as you cancel before your install date." "Ok no problem." Well install comes, all goes well. Bill comes no 24.99 credit towards my bill. I call up, on ms "I do not know who told you that, that is not true, you do not get a credit, this is for shipping, for your equipment." Now unless, they are smoking some good stuff, cause I sure am not, I had every single thing documented. I worked for attorney, I have done closings for title companies and if I did anything close to this when I worked. My butt would be without a job, when I was working.

Last to end this, today after with Diana in the tech support, she tells me to print the line up for the Choice Xtra, ready for this, on the screen it shows you do not get Encore Suspense, print that out and it is check marked for Encore suspense. This company, truly is in the business of giving false information or just trying to fool a customer or not giving all the facts. When I was let out of the hospital they said not stress. Well Thank you DirecTV. you have given me more stress in one week than I could of had in a lifetime, over no one in your company giving correct information. You get paid a service, your employees should know your business. But, thats ok, if someone does not make this right, I assure you, This will be on TV, and through Facebook the entire story. Because no company should be allowed to do this to any customer and get away with type of business ethic.

Meanwhile I receive a violation letter from my association and they said they give me 12 days or so to paint the the black cable outside the house cause it need to match the wall so either paint it or change it to white, so I call DirecTV to inform them about this matter and they need to come and change it or paint it, this is the funny part I call on Thursday and they said, "No problem." They will change it. I waited 6 hours on Thursday and finally the service tech came and he said they no longer use white cable wire so there is nothing he can do. I said okay.

I call back DirecTV and this representative swear that they will come back on Sunday and they will switch it to white and I told her that, "No disrespect. This tech work on the field and he probably know what he is saying about this cable because he said that DirecTV no longer use the white cable because the black one last forever" and she said, "Oh no they will change it" and that she is a tech also, so I told her, "I don't want them to waste my time on Sunday when they gonna tell me the same thing." She said, "No. Don't worry. They will change it." Okay Sunday come. As usual I have to wait 3 to 4 hours and guess what this service tech told me the same thing he cannot change it to white.

I call DirecTV again and I told them this is the second time the service tech is coming to my house and they don't have white cable wire so I told them if they don't wanna fix it and I am paying the service they have to disconnect my service. I been with them less than a month already pay for the month now they want me to pay early termination of $400 dollars. I call that cheating because on Sunday the customer service employee told me because it's not my fault they will not charge me early termination. Today I receive a bill for $400. The big company like them should be a shame of cheating a small customer like me.

In addition, he explained that the hotspot would not take the place of internet service. I am unable to enjoy the services that Mr. ** explained, and should therefore not be held by a 2-year contract. I intend to make a formal complaint with the Better Business Bureau because my expenses will now be considerably more than I was told by your salesman. Your sales people should not only be knowledgeable in the services that can be provided but also the devices and their capabilities.

Most recently, was today, we received a bill that the service had been disconnected which we had never requested. They did that on their own and after waiting an hour for a rep on the phone she proceeded to tell me that it would cost about $35 to reconnect a problem that they created. In complete disgust and anger I finally just hung up on the moron. STAY AWAY FROM THIS COMPANY.

So the first day of having it, it rains that night, the tv goes off. 2nd day got another rain storm - tv goes out... Then I get a bill from AT&T and it's not showing my $100 credit. I call them. They said "Contact DirecTV and have them add a note. We see it but they need to add a note in this section." I call DirecTV and explain that to them. They refused to work with me. They said it could take up to 3 billing cycles for my bill to be combined... Um that was the first of hearing that in all the convos I have had. DirecTV said they would just credit my TV portion. I said "No, I didn't agree to this." The person was refusing to help me.

I call back the next day hoping to get someone who could help. No Luck. I email the office of the president. Someone calls me, I explained what was going on. She twisted the whole convo to be my fault. The tv went out from the rain and I am supposed to call a technician to come out and look at it...(what good is that going to do me it will be working once the rain stopped). Then all her responses were "Do you know who you are talking to, the office of the president. You can't go any higher. So in other words, yeah we aren't helping you deal with it." I ended up contacting Verizon for the internet and just called back to add the cable after this experience. The office of the president said I have to pay a $400 cancellation fee for not keeping them for my 24 months. I said "No I was told I can cancel at any time when I was in AT&T", she said "No".

Lie 1 = I couldn't cancel but was told I could at any time. Lie 2 = The tech said the satellite never goes out. I didn't make it 24 hours with it not working. Lie 3 = They said I wouldn't need internet. I did in fact need it for the home TV to function properly. Lie 4 = My bill was supposed to be consolidated, they never consolidated it. Lie 5 = They do not come and take the satellite down. It's my problem now. But they said I can't throw it in the trash BUT I am responsible for returning the remotes and boxes. All around, horrible customer service. I thought Xfinity had issues but DirecTV is now the worst of worst.

I again explained that we no longer had a DirecTV account, that it had been cancelled over a month ago and we wanted a refund check sent. The customer service rep was stumped, so I asked to be transferred to the business office. An AT&T person answered, checked my account and said that yes there was a credit, but it had not been "elevated" for a refund. She elevated it, gave me a reference number and said we should receive the refund in 5-10 business days. We shall see. Why would I have to ask for a refund to be sent when there is a credit and we no longer have their service? Poor poor customer service.

He said I would need a dish by myself. So he wouldn't installed the Genie system. We currently have three other RV's in our park that have the Genie system and all of them are sharing an external dish and all three were installed by a Directv installer. I assume I got the wrong installer since he wouldn't install the system. All the money I spent to upgrade and be ready for the Genie system was a waste. I've talked to supervisors at Directv and got nowhere. I would change to DISH because they would install the system but I really don't want to do that. I just want the Genie system put in my RV. I want Directv to send an installer who will install the system. It’s been done at least three other times so it is possible.

One time, someone said that I needed to give them 3 MONTHS to get the bill corrected!! After only having this service for 1 month, I said I was done and wanted to cancel because of how difficult this had been. So, they now have charged me $420 to disconnect plus the high bills that were promised to be corrected but were not and are still outstanding. Now, I have spent several more hours trying to get the late charge removed. Today, I got someone who promised to get it removed. I spent 40 minutes on the phone with him explaining EVERYTHING and EVERY previous phone call because he said it had to go in the notes. He said he was going to remove the charges and was working on removing the incorrect charges and the cancellation fee and boom, we're disconnected. He doesn't call me back even though he verified a good callback number.

I finally call back an hour later and this guy had not even made ONE note on my account much less fixed the charges. Then, I'm told there is no such department that can remove this charge because I signed a contract. I tell them I was just talking to someone who was removing it. They say he must have been lying to me. How can they charge me for canceling when they never delivered what they promised on their end of the contract? Isn't that the whole point of the contract? This is illegal in my opinion. I told them today that I would warn everyone I know about them and they said "that's fine". So, for me, Hulu and Netflix are just fine.

Why in the world would I pay them thousands of dollars a year to waste 4-5 hours a month debating the bill, complaining about this and that not working etc. Please save yourself and don't go with Directv! If cable wants to act like this, I should not be paying them THOUSANDS of dollars a year when Hulu AND Netflix is 200ish a year! Now, I don't know whether to pay these fees and incorrect charges or to let it go on my credit report just for principle's sake. I'm pretty sure I will just be paying it and letting them "win" because my business depends on having a good credit score... ugh!! What a regret this has been!!

For some reason that I don't have a clue about, they tacked a 36.00 bill onto the bill I had just paid along with a 9.00 late fee. I got on Google this morning to check my email and it was blocked because of this 36.00 charge they put on my bill. Been trying all day to talk to one of their idiot reps but they keep telling me that their systems are down. Do we have any legal rights at all? Seems to me that if they can't give you honest, hassle free, professional service we should be able to legally tell them where to stick their satellite dish???

In addition to this added change, we have lost channels and apps since we signed up. We keep losing services. This company does not operate ethically. I now have to pay $240 to drop their services, or continue to pay the additional $31 a month (It seems they can change their agreement whenever they choose, but I am stuck with my end of the agreement).

In addition, I was originally told that, if my equipment ever broke down, there would be no charge for repairs, including the sending of a technician. However, when I receive the customer agreement, it clearly states that there is a $99.00 charge to dispatch a technician. When I asked about this on my call-back, they said the $99.00 charge was only in the event of damage to the equipment, but it does not say this anywhere in the agreement. By now, I no longer believed anything DirecTV was telling me. At the end of my call-back conversation, I asked for a supervisor. I was put on hold and they never came back. This is a clear example of bait and switch. I will NEVER subscribe to DirecTV and I would not recommend that anyone else do so either.

I am sick of companies like this that manipulate and draw you in. Now my CenturyLink has no more to do with my contract once they got me in. DO not get DIRECTV. Oh and to top it off I was not informed about the input to get my TV stations in different rooms and I have spent over 90 minutes with technicians trying to get the channels. Also my Netflix and Amazon Prime does not work. I am disgusted.

I call them up and explain the situation that we haven't used it for 6 months. We even left the dish at our other residence and never called them to come hook up the equipment at our new residence. They refused to refund my money back that they withdrew out of my act without my consent for a service that we haven't used in over half a year. This service sucks, the customer service sucks and they're thieves as far as I'm concerned... Stay clear of this business.

Disconnecting the internet with ATT wasn’t much of a problem but it was hard severing ties with DirecTV due to $480 bill ETF. Apparently, DirecTV and AT&T are different companies! We spoke to 4 customer service agents including escalating call to the manager but it didn't get us anywhere except with that bill hanging above our heads. My husband and I were misinformed because we were not told about the limited internet speed available in our area.

We were not aware of the 24 hour cancellation deal with Direct TV lest you want to pay ETF. My husband was asked to sign on the tablet because the tech who installed the dish said it was his service review unknowingly it was the DirecTV lease agreement. And guess what? The 24 hr cancellation deal was not even on there. I was only told that DirecTV is not AT&T and you have to complain separately! I hope this don't happen to anyone. I'm sticking to my old provider and never getting involved with either of this companies again!

Fast Forward to 8/2/17: I call about some minor cell question and was given the DirecTV/Internet bundle sales pitch. I have been with TWC/Spectrum (TV/Internet) for over 10 years but pricing is bad and the service is average to good at times. AT&T salesgirl promised $400 in rewards for a 2 year contract where price would be $90 per month for bundle. I asked for the written quote and sure enough, the fine print was bad. A monthly Equipment fee is listed along with a sports programming fee and the deal-breaker... a TV credit of $55 was only good for the first 12 months. This meant that in the 2nd year, the total bundle price would be $145 monthly, wiping out the $400 rewards in 7 months. Lesson #2 = AT&T salespeople DECEIVE customers with only the positives of a contract.

On 8/3/17, I decide to go online and check the pricing for a DirecTV/Internet (50mbps) bundle. For $95 per month, I can get Choice TV package but it comes with $5.63 sports programming fee. AT&T chat said this fee applied to all packages. I also experience an odd glitch where the $250 rewards that I am promised changes to $150 at the final "submit order" Screen. A chat person says promotions can change that rapidly (they don't) but she will send the $100 difference (supposedly authorized by her supervisor). No proof of this promise is given (via email) but I place the order anyway (I have the chat transcript) and schedule the install for Saturday 8/12 at 9am. However, I receive an email confirmation that says my DirecTV order is "pending".

The next morning, I call AT&T and a guy says that Internet CAN'T be installed on Saturday with the TV and the earliest install availability that he shows was for Monday 8/14. His solution is to cancel and re-submit the order (without me verifying anything) and he will have to charge the activation fee (waived online)... but then he will add a credit because the system has to do it that way. All of this sounds fishy so I say no thanks and cancel the entire order. Lesson #3 = AT&T chat/phone reps provide MISINFORMATION and no written assurance.

On 8/4/17, I try to place the online order again. This time I choose the Entertainment package because I don't want/need regional sports. The sports programming fee is gone and my rewards are still $250. Previous chat lady is proven wrong. I place the order and get the same email confirmation of a "pending" status for the DirecTV portion of the order. Calls to DirecTV are useless because they need an account number. TWO AT&T chat agents say "wait 24 hours and an updated email confirmation will arrive" and everything is fine (they act confident that this is normal). This comment is 100% false... The system doesn't correct itself as human intervention is needed.

After work on 8/4, I call AT&T and the guy sounded legit but said he needed to "push the order through". He could not tell me what the original problem was nor could tell me what install days are available. By now, I don't trust anyone to make a change without verifying what is happening. I tell him to take no action because I will visit a retail store or go online on 8/5/17. Lesson #4 = IF you can't verify (in real-time) what AT&T says, don't proceed or use EXTREME CAUTION.

8/5/17 = The day AT&T commits FRAUD and a Supervisor HANGS UP on me. I opened two chat windows thinking I had a better chance of getting my order fixed (not resubmitted). Multiple silly questions about what my DirecTV account number was (I don't have one) and comments like "I will resolve this for you" or "I understand your feelings". Long story short = Jhon asks me when I scheduled the install, I tell him the day/time, and he quickly says "your order is complete".

What I soon discovered is that Jhon had simply created a new order with a slower internet speed (25mpbs), moved the install time from 9am to 11am and combined my cell phone bill into a new account. I didn't not approve or authorize any of it, he just went behind my back... For a sale! The other chat agent was fairly useless as well... Numerous chat entries that didn't make sense or solve the problem. He wants to cancel and re-order... I refuse and tell him to cancel it all. He cancels DirecTV. Lesson #5 = Some AT&T employees will commit FRAUD for a sale.

The Supervisor phone Hangup = Jhon's Supervisor (probably just his co-worker... Based in India) calls me directly and oddly gives this command: CLOSE ALL CHAT AND AT&T WEB BROWSER WINDOWS. I had earlier clicked on the option to send the chat transcript to my email so I didn't think the request was a big deal. At this point though, I was done with AT&T... Especially after the "Supervisor" said the issue was simply about email confirmation issues. I listen to him briefly but then simply tell him to "Cancel it all". He pushes back a bit and I repeat the demand... Then he simply hangs up. The chat transcript is never received which makes me think that his earlier request to close everything was done intentionally to somehow prevent it. Lesson #6 = AT&T is so brainwashed to sell, they over-react when you don't buy.

Resolution = I was given a phone number by a pleasant USA based guy. He was Uverse and couldn't help me. I then called 866-975-0214 and spoke with a lady that was thankfully in the USA. She also gave me 877-999-1083 at the end of the call. She canceled the FRAUDULENT internet account and my billing is now back to normal. I said I was dropping the DirecTV idea and might try Uverse which of course she tried to sell during our call. Obviously I need to rethink whether even that would be a good decision (2 year contract from hell?). Hopefully Dear Reader, you can avoid the HOURS I wasted with AT&T and either avoid them all-together or be prepared for the nonsense that you will experience. Their ONLY CONCERN IS $$$.

I spend at least 2 hours a month on the phone being switch from one department to another because no one person can handle all three services. So you can spend an hour working with one person on the TV and then you have to be switch to another person to work on the internet or phone. Who has all this time be on the phone. Every time I call I speak to at least 5 to 7 people because I switch all over the place. Mind you I have to explain my situation each time. It has gotten so bad now that I just say, "Please read the comments on my account and then I will talk." I always ask to speak to a supervisor or manager which is no help. Everyone tells me that everything has been fixed and they promise I will not have to call back again. It hasn't happen yet.

I been promise discount for the rest of my service on my contract but then it disappears on next billing cycle and no one knows what I am talking about. I go through this every month. I say I want to speak to someone regarding the service I'm told by everyone that they are going to escalate the issue which really does mean anything to me. Nothing has change yet and I can wait until my contract is over. Until then I will continue to set aside 2 to 3 hours of time a month to speak with multiple DirecTV reps about my billing.

The install guy came and installed all the equipment and told my husband the only charges that we would incur would be the $35 activation fee on our next bill. OK. After he leaves my husband goes through the channels and we do NOT receive channels that I specifically asked about before switching. So, a call to customer service the next day and transferred 4 times and almost two hours later, they finally upgrade us to the package that provides all the channels we were promised and for the price we were quoted. OK, thank you AT&T for fulfilling your word, even though it took so long.

A couple weeks go by and I never received a bill and knowing that I always pay my bill at this time of the month, I logged on and my account showed -$13.38, so I call a customer service representative to inquire. I was told that I did not owe anything this month and that I actually had a credit of -$13.38 due to all the promotions, etc. in switching from Uverse to DirecTV and the credit would be applied towards my next bill. I specifically asked if there were any charges that would be applied towards my next bill because I didn't want to get hit with a big bill and be caught off guard. NO, the only charges are $35 activation and credits took care of my entire last bill. That call took approx. 30 minutes.

Today I get a notice that my bill is ready so I log on and it's $438. I almost fell over. So, I get on the phone, the first two representatives I had difficulty understanding and asked them to please slow down. I asked #1 representative to please transfer me to a supervisor, #2. He said I should receive a $99 credit because I was charged for the 5th Genie and even though it was a valid charge, that was NOT what I was told on 2 separate occasions. Thank you but I am also not happy about being told last week that I didn't have a bill and that my next bill would be the new DirecTV bill (which is lower) with the $35 fee. Neither #1 nor #2 did not put the credit into the system for the $99 Genie equipment charge that I wasn't suppose to be charged for.

The next person, #3, was very nice, very customer service professional (Alan, I believe), told me I should not have to be going through this and he was very sorry for my trouble, it was unacceptable, and then told me that I wasn't talking to the correct department and that he would provide me with the number to contact where I could be taken care of. So, I call that number, the next person, #4, I talked to was a male and he was the most inconsiderate customer service rep that I've ever talked to. I was terribly upset by this point, not at him, at the situation, and he could have cared less. He told me it was a valid charge and what did I want him to do about it? He was not helpful and he was not considerate at all.

I am the customer, paying customer, who had valid and serious concerns, not to mention the horrible service that I had been provided and I shared that with him. He wanted to lecture me on me being a "professional" because I used a curse word when talking about my experience. I didn't curse at him, it was the situation. As a customer service representative aren't you suppose to be professional and do what you can to provide and assist the paying customer, especially when they are upset with your service they are providing? There were "no notes" in the account to describe that I had been told that the $99 should be credited and there were no notes about my conversation with the representative last week regarding my bill, so therefore, he couldn't and wouldn't do anything about it.

The WORST customer service rep ever. So, I hang up and try again, #6, a lady. She started out being nice and helpful but then said the same thing... it's a valid charge and I can't do anything about it. She completely disqualified the fact that I am telling her what the customer service rep told me exactly last week about my bill and exactly what the installer told my husband and that there was NO charge for the 5th Genie. She gave me another number. So, #7, a lady, finally, someone who showed some customer service professionalism. I was in tears by this point and these calls began over 2 hours ago. So, 2 hours of customer service nightmares. She saw that the 5th Genie should have been credited, she saw that I didn't have a bill last week when I called, even though that customer service rep didn't even bother to make notes regarding my call.

She looked at my billing history and saw that I had been paying my bills that were due according to my amounts on the bill and then charges were being rolled over saying that they were unpaid. What the heck??? She provided me the $99 credit and a $99 credit for my next bill, but I have an overdue balance still... even though I called last week and had a credit ONLY, no balance due. So, I got hit with last month’s bill and this month’s bill, even though I was told that that wouldn't happen, and I was charged for equipment that I was told I wouldn't be charged for.

This whole switching over process and the problems that have occurred, have taken up my time of at least 6 hours. Today I talked to 7 people... this is unacceptable and it is absolutely horrible customer service. I have been promised things time after time and then it wasn't true or it wasn't followed up on. I have had AT&T for a long time and have always paid my bills, but I will leave them just as soon as I can in order to avoid the customer service nightmare that I experienced today.

3 months later I received a bill from AT&T saying I owed them 577.89 for the early termination fee and the router they never received. After being on the phone with these idiots for 2 1/2 hours they told me I had to file a dispute with them. I did this, today I got a call from an attorney from PPA out of NC saying that AT&T sent my bill to them in an attempt to collect a debt on the day I filed the dispute with them. Spent another hour today on the phone with AT&T to have them tell me it wasn't from them it was from Direct. OMG!! Talk about wanting to scream. In the end I am turning them into the FCC and the Better Business Bureau.

So after another 6 months of putting up with this I called back and am sorry to say I blew up at the young lady. Well they sent someone out. The original installers had put the satellite on my roof under the trees and also used the wrong cables. This was corrected. All was better for about 4 months. Now I'm back to the same as it was before. Also, on a two year contract of home phone and satellite my bill has gone from the original $125.00 to this month being $211.09. That has almost doubled in 18 months! I HATE DirecTV and can't wait to get rid of it! Worst thing I EVER did was go with DirecTV and I highly recommend anyone think twice, three, four, five or more times before signing a contract with them.

Called again today, was told it's been too long. Guess what is going to happen when the stinking 2 year contract is over. Yeah you guessed it. I will switch and I will switch fast and they had better not try to hand me any bull crap or pass the buck story either cause if I could switch today I would. Hey Dish put out my contract and you got me back right now. Oh and AT&T that we have been with for over 10 years better not be screwing with me either or I'll quit them too. The ONLY way DirecTV can fix this is to stand by their offer. Send me the cards and make sure their employees give the correct information when they sign people up. I plan to run my mouth about this every chance I got and hope that I stop many people from switching over to DirecTV.

Two nights ago, I saw a movie on the channel lineup that I wanted to watch so I clicked on it and the box came up for ordering. I ordered it and the movie started to play but the box continued to stay on the screen. I called DirecTV and the agent said they were having difficulty and to call back in an hour or so. Well, that was pretty much the whole movie. I couldn't get it cancel. I could have changed the channel but I was still being charged for the movie. I called the next day and she said because we watched the movie, the charge applies. Of course, this seems fair, but we watched it without seeing the whole screen. I just don't trust the customer service of this company and don't care for the channels they offer. I am going to cancel and go with another company. I will not ever sign up with them again. If you do, please check the channel lineup to know what specifically you are going to get. I wish I would have.

Went to cancel our account today to save money because my wife does not have a full time job anymore and we are on one salary. Upon doing this she was told, with me standing right there as she was on phone, that we would have to pay a $300 fee for breaking contract because we had another year left on our contract! She asked to speak to a supervisor and was told that they don't let people speak to supervisor. Asked again numerous times to only be told as many times that she could not speak with a supervisor. Also that in order to cancel we would be charged $300 and could try to dispute the charge.

We decided to cancel anyway and hopefully they will do the right thing, although I am doubtful to that! Rather pay $300 (which is wrong to begin with than paying $123/ month for 12 months for a total of $1476 if they don't raise their rates again which they have done several times in the "2 years" of our contract. Worst customer service and business ethics that we've dealt with!

I was told by the technician that I would receive a gift card that I can use to waive the installation fee for receiving two extra boxes, and the representative I called stated that I am not receiving a gift card. I told him that the tech stated I would get a gift card and also gave me referral coupons for referring others. The representative stated that the referral bonus expired in 2016, why would the tech give me expired promotion. I am very upset, that they are trying to charge me for the installation that the tech stated would be waive. This whole ordeal is a scam to get customers to sign up with them and change everything after the installation. I told him to have the tech to come get everything and connect my cables back, they stated the techs only do installation. I refuse to pay for something I was told would be waived.

HA HA HA HA. I JUST HAVE TO LAUGH. The FUNNY THING IS, LAWS PROTECT THEM and NOT the innocent customer??? Oh BUT they'll come to us to bail their ** out when their CEO's bankrupt them though! Sounds like it's time for a class action to me, oh, ha ha ha. But then, we'll have to find a trustworthy attorney ha ha ha. Too funny!

LOOKS TO ME LIKE AT&T IS AFTER THAT MONOPOLY AGAIN. Hope FCC or gov or whoever is watching. OH I forgot, they also make you BUNDLE or they charge you twice as much. I don't use home phone but got it anyway, sound familiar? Just like our government. They make you buy insurance even if you don't want it, not a choice. Gotta make the insurance companies richer right? I love America, just hate who runs it!

She had no working TTY phone in Albuquerque and hadn't had her new TTY set up here yet, and from what I understand it is legal for them to handle communications with a deaf person that way. I write the questions to her that the companies relay to me, and she answers the questions with her own voice while I hold my phone up to her mouth. However, DirecTV refused to do that. And they refuse to acknowledge her as herself when she did call from her TTY phone.

The last few days I have been trying to get her internet and DirecTV installed. DirecTV customer support hung up on me 3 times in two days while I was trying to help my mom get set up. My mom's options were to have a power of attorney (which she has no problem doing, we just haven't had time yet to set that up), or call them herself. Well her new TTY machine (old one bit the dust) had not been set up yet, so when we tried that yesterday, it only caused more headaches because we learned that the phone line that had a dial tone a few weeks ago was dead.

The phone issues were fixed today, so my mom called the TTY number today that I pulled off of the internet last night (the customer support woman (Natisha) that kept hanging up on me wouldn't even give me that number yesterday). My mom had to call twice, because even after her first call, where my mom gave the TTY operator my name as an approved person for contact, the TTY operator then requested that my mom have me call a specific number and extension which ended up being the customer support person (Natisha) that had already hung up on me twice the previous day. So when I called that number and extension, like the TTY operator requested my mom have me do, Natisha, who is apparently at the end of that extension, still refused to let me handle my mom's account even though I was now listed as an approved contact person. Quick to take my mom's $308, but not so quick to help her get set up for tv.

Natisha basically accused me of lying about the TTY conversation that my mom had with the TTY operator and that the TTY operator would have never have given a phone number to have a second party call back. I have a copy of both transcripts which will tell you differently. She hung up on me again, for the third time, because she refused to believe that my mom was in fact the one that had called. My mom and I have been very frustrated because we did what they asked and it still wasn't good enough. The customer support woman (Natisha) had no reason to refuse to carry forward with this order, especially after my mom called. And trust me, I had to pull teeth to get my mom to do that because it is very stressful for her to learn her new TTY machine and deal with a stubborn customer support person along with the stress of the whole move to begin with.

If it weren't for my husband and I, there is no way she would be able to do ANY of this on her own because clearly even her calling herself on the TTY phone didn't work, the phone that I had to set up for her. My mom would have never been able to figure out that there was no dial tone yesterday had I not been there to discover it. All other calls were made from my personal cell phone, which she is incapable of using. My mom is an aging deaf 74 year old with COPD and no means to drive herself, call for herself, or even walk herself very far, and is still sitting in her new home without TV, internet, and up to today apparently no phone, and it has been impossible to get these things set up for her even with her permission.

Natisha has been very unprofessional, rude, and hung up on me three times and just absolutely refused to help get my mom's account set up. Didn't give me TTY numbers I needed, didn't give me fax information I needed, and certainly didn't give me respect that I deserved. I just want my mom to be able to watch TV. My mom cannot even get one channel without some sort of cable plan and Natisha has made it her mission to make sure that my mom goes without.

The ATT initiated changes have reduced DirecTV to just another tv service provider. I stayed with them because of their support versus Dish Network which was terrible in comparison. Now they are on an equal playing field. You can't even asked to be transferred to the United States support if you have unresolved issues. There doesn't seem to be any support in the U.S. anymore. Try finding a telephone number to call and get someone to speak to. You will be transferred to,... you guessed it, the Philippines.

You can't even express or ask for assistance from someone in the U.S. They have purposely made themselves untouchable.Their Premier Package has gone from under $100/mo, a few years ago, to $159/month. The equipment costs are additional to that cost. ATT keeps raising the consumer cost and provides less and less support. I am looking at alternatives as I type this. DirecTV was always rated the best between Dish Network and themselves. Now they are equal or worse. I used to highly recommend their offerings. Not anymore. Find the best deal out there and go for it. ATT has ruined this operation. They have become arrogant and unconcerned.

I asked Mike if I could speak to a supervisor and he informed me that there were no supervisors and I had to accept what he said, pay the increased amount for the next 12 months, or cancel the worthless contract and pay the termination fees. At that point, I told him that DirecTV was in violation of a signed written agreement and that I expected someone to call me. Anyone, but him. Two hours later I got a call from Gray, saying he WAS Mike's supervisor. He continued to tell me that Mike was correct, and even though it was evident that the rep was in the wrong, he would be the nice guy and continue the contract for the remainder of the term at the agreed upon price. We shall see with next month's bill. My advice is to stay away from anything associated with AT&T and DirecTV.

When we went to claim our reward we had only a $150.00 Visa card in our reward account, this makes us $130.00 short of the buy out amount. I called DirecTV. I spoke with a representative, her supervisor, and her manager. They all said pretty much the same thing, like they were reading a script, "Sorry but $150.00 is all you were credited at the time of sale. We cannot do anything about this. Sales are final. That's all you were eligible for." I was lied to, is that legal? Is there any way I can get what I was told I would get?

The service tech that came out told me the promo channels were not added so I called to have them added. I was told I would need to pay the billed amount and my credits will be shown once the billing dept. was able to get it fixed since it was not added when my acct was set up. So, since their employee made a mistake I was expected to pay an additional 54 bucks until they corrected their mistake. I asked if I called to add new channels would they let me have them free for 3 months and the supervisor said of course not. To me the logical thing would have been to deduct 54 bucks and pay the difference but no the only solution was for them to remove the "free" channels. Sounds like a bait and switch to me. So the bottom line is they are unwilling to accept responsibility for their error.

I canceled the Thursday appointment (by the way this is Saturday, guess we play cards or board games until Thursday or watch our neighbor's TV through the window). They have the "other guys." It's so bad we are considering a claim for a service we are Paying for and not receiving. They want $20 a month for remaining months... I want $20 every time I don't get the service I paid for! Do your research before signing up with this provider.