DIRECTV Reviews

Everything works after straightening out order; kudos to the field tech who straightened out my request and showed me how it worked. I had to follow up the Uverse disconnect and return the equipment. That took a moment. My service is working fine and so far there is no problem. My biggest issue was Sales did not get my order correct.

I had a smooth and accommodating customer service. The customer service from the phone representative and installer were helpful, informative and pleasant. Thank you. I would definitely recommend DirecTV to all my friends and coworker. I would let them know how easy it was to strategy DirecTV.

I placed an order for a DIRECTV installation on Oct 27th and it was scheduled for Nov 10th (2 weeks later). OK, I live in a small town in Wyoming, and understand that's reality here. The tech didn't have the equipment needed to mount the dish. I was told by the representative, on the phone, when I called rescheduling the installation, the next date available was Nov 29th. I said I wanted it scheduled for the next time the techs were coming to my town (Nov 15-16-17). The Rep told me that wouldn't be fair to the people scheduled for next week. That I was to drop to the back of the line, because of no fault of mine. I said "fair" should mean to schedule me for the very next time the tech came to my town. I was on the phone for 23 minutes and was disconnected. Then again for 19 minutes, and was told the supervisor I ask to speak to were all busy, which is when I ended the call.

I really enjoyed my experience with customer service. She was lovely and efficient. She resolved my issue and answered my question with relative ease. I would recommend DirecTV to my friends and family. I will not hesitate on calling customer service in the future.

I was attended to speedily through the day of the installation. The technician kept me at home for a whole day till I called and was attended to and rescheduled for the next day which the rest is history positively.

Our experience was great. Great technology and great technician and very helpful. Answered all my questions and I would recommend to anyone. The prices are reasonable. Like the online app and my kids like the traveling app. We had suddenlink and my kids are glad to have nick jr back.

Great difficulty getting questions about account answered, bounced around with multiple reps, disconnected. Ready to cancel my order but last rep was finally able to swiftly and efficiently answer a few simple questions. Seems like a great disconnect between ATT and DIRECTV.

I've have service for 4 days (including today). I've already had to call 4 times regarding billing/account info. Every rep I spoke with said the information (about their own policies) provided by the previous rep was incorrect. I am so upset I want to cancel service. I regrettably signed up for bundle through Fios, and by default have a contract with DirecTV. I understand and read about the cancellation fee... but they wanted to charge $480 for 4 days of service. They claim it's because the tv service had no issues.

Very helpful. Field installer first attempt was lazy and marked my account as homeowner's not home. Second installer was great. Did not receive a call that he was on his way. That would have been helpful since I have dogs that needed to be put in their kennels for his safety.

I love you all service that you all for giving me the opportunity to be a part of your service. I would definitely recommend my family and friends with your service. I have to tell them how good your service is and happy like the people that work with you guys are.

I have had DIRECTV for 12 years and I liked it up until the 9th of October. When I was in the process of buying a house and was about to move they decided to take over 1000.00 dollars out of the checking account without asking me and when I called them on it they said that they can do what they wanted without letting me know because they had my card numbers from when I would call and pay my bill and when I asked if they were going to put the money back they said that in my contract it say they can take the money out of that account whenever they want so I told them that I was going to call a lawyer about it.

This company is BAD!!! They change your Bill every month. Tell you one thing and It changes soon as You get off Phone with rep. They care less about the customer. Money is more important. Been with DirecTV For over 20 years. Had to fight more with them now than ever with AT&T buying them out. Bad customer service. Beware!!! Not worth going to till they change the way they operate.

Since AT&T bought DirecTV, billing has been a nightmare. Every bill for the last six months has been at least 100 dollars over what I was promised. Every time I call I have to give them name and dates of employees I have talked to and break down every aspect of the bill where I am being overcharged. When we finally get the bill squared away I am promised it will be fixed. The next month I have to go through the same process all over again. Every time it takes at least an hour. This is the worst experience I have ever had with a single company.

DirecTV over charge and add it channels without approval. My bill was $199.98 for only 1 month. The packages have too many advertisement channels. They also added NFL Sunday Ticket without my approval.

My service rep was wonderful. He was very helpful and knowledgeable. He was able to recommend the right package for me. The installer Cedric came when expected and was very courteous. He did everything that he was supposed to and answered all my questions.

Ever since AT&T and DirecTV merged we've had nothing but problems with our bill. It creeps up every month and we've had to call every month to get our bill corrected. We get disconnected, and they say they'll call us back but they never do! All they want to do is go over your bill to explain why they're charging us so much and it never matches to what we were told and guaranteed our price would be before taxes. In the past 12 months I have had to call every month to dispute our bill and I'm on the phone from 45 min to two hours. No one should ever have to deal with a company regarding their bill every month. They say they record conversions for quality control and for learning purposes but obviously that's not the situation.

I called in response to a promotional offer code WBK11 to reconnect service. I asked to speak with a supervisor because the representative could not answer my questions and ignored the "offer code" I had given him. I spoke with a supervisor named Anthony in the Florida Reconnect Department. I explained in March, prior to AT&T buying DirecTV, I cancelled the DirecTV because of the problems with service and had set up the AT&T account under my name because of promotional offers. I explained I wanted the DirecTV account reconnected under my name so I could bundle it with the AT&T account. At no time did the supervisor Anthony state this could not happen. Instead he stated he would have the account reconnected under my name and have the representative Wess complete setting up the account. Then I received 3 e-mails addressed to "Larry **" not "Lynn **."

Good customer service. Knowledgeable. Understanding. Hard working. Outgoing. Versed in the products and services. Willing to listen. Took all my information down correctly the first time unlike the CenturyLink customer person who put me in to port my number to a home phone.

My wife and I did the 2-year contract with a promotion for the first year with NFL Sunday Ticket for $41 ($31 with my friends $10 referral). After the first year, we knew our promotion would go to full price and no NFL Sunday Ticket and our new total would end up being around $87. I calculated the difference in paying 12 months or paying the cancellation fee, the cancellation fee came out cheaper. So I called and cancelled. The lady was nice and polite and said that I was actually calling on the last day of the service so the next day it would turn off, which seemed convenient. The next day, a Directv rep from the Retention Department called to make us a deal and I talked to a nice lady that, after about an hour of negotiating and figuring out numbers, she was able to get me a deal with the Select package and NFL Sunday Ticket MAX for $41.92 a month. Awesome!

So far DirecTV has been much more efficient and attentive than my last cable provider. The product is more simple to use and set up as well. Your staff has been helpful and fixed any problems that popped up. Great job! Will recommend to others.

There's not much to say. Everything was GREAT from putting my mind at ease, making sure everything was up and working right. Explaining every thing was better than when I first had it. Now I have to see if everything, they said is true. It was nothing but a head pain back then, that's why I got rid of them.

I contacted DIRECTV in July of 2016 to consider switching over from a cable company. I was promised an instant credit on my first bill and a gift card if I signed up. I told the sales rep I would consider it. The next morning I called again and I was told, by a different sales representative, that I would receive an instant credit and a gift card for signing up. So, I signed up. When I received my first bill, there was no credit.

Positive overall experience so far except for unable to change my install date. Everyone I've encountered so far has been very informative and helpful. I would recommend DirecTV to family and friends. Hopefully I can continue to receive the excellent service I experienced initially and any of the horror stories I've heard.

It was a good day when it finally happened. The tech was nice and I would recommend to other people. Everyone went out of their way to make sure I had everything I needed! Wifi is better. Thank you for making sure I was happy and able to run the system! Have a great day.

The entire process went smoothly and the staff were both friendly and professional. The cost of the plans fit my budget. I would recommend DirecTV to my friends and family if they ever have to make a State to State move.

I had a bad experience with DIRECTV with my last involvement. The TV reception in rainy or windy weather was horrible out most of the times. When AT&T (UVERSE) forced me back to DIRECTV I was disappointed. However, I want to be fair and give DIRECTV a chance. The installation team was very good and moved the incorrectly positioned dish from my prior involvement with DIRECTV to a better position to get me better reception during rainy or windy days. Hopefully this experience will be a good one. Now looking forward to a good business relationship.

Today as I was paying bills I noticed my bill with DIRECTV had increased by $30.00 from last month. So I call them and it is explained to me I had lost a promotional deal worth $20. I asked if they had another promotion to replace the one I had lost, I was told there was one for a $5.00. I requested to cancel my account and was told I had another year on my contract. I asked how this was since I had started the contract over 2 years ago when I bought a new home. I was told I had purchased new equipment and with that, my contract was extended another 2 years.

Could not get any signal. Recommended a solution. I have no control over the trees and/or tree removal that the install required. So, he recommended digging and installing a free standing post that would give a good signal and would not be subject to HOA tree trimming/removal. I'm thrilled with the recommendation and am waiting for the work to be successfully completed.

I couldn't have asked for a better experience and looks promising for future concerns I may have. From the initial setup of my service from Jasmine to the reps at the call center. I have experience some great service but this takes the cake. Glad I made the right choice to switch to DirecTV.

I'm happy with all service that was given by the staff. The man that installed was prompt and polite and very helpful and informative. The only problem I have is with getting my internet connection installed. It still is not set up.

The service was great, both on the phone and with the guy that installed the product. I would recommend DirecTV to anybody. He installed the dish in a way more convenient place than the previous one was. It will be much easier for me to sweep the snow off if needed.

My service/installation tech was VERY GOOD. He was very professional, polite and knowledgeable about DirecTV and explained services. I would definitely recommend him to anyone. He was very "aware" of my time and I feel as though he valued my time as much as he valued his. I do appreciate him.

You guys are great. Your service is good so far. If a friend or family ask about service I will tell them to call you guys. Hope to stay with you guys for many years. Hope to get the best service as possible when promote come up whole to get the same good deal.

I recommend AT&T DirecTV. Very self-explanatory, great deals and the services remarkable. The package deals are very good especially if you have AT&T cell phone service you get the unlimited and they will help you out with other services if you have to pay a cancellation fee. They work very well with the customers and they're there for you.

Pleasant and easy experience! Cost and service is what I am looking for and I think this will work for my family and I. I love the remote control and handbook guide. The number on the recording and storage space is awesome.

My dad has had Directv for about 5 months now, if that. Since he's had it, there has been nothing but one problem after the other. First, when he first signed up, the service worked for FOUR HOURS, then they shut it off. They shut it off due to me being with directv back in 2011. I cancelled my direct and wound up having to file for bankruptcy. They failed to mention to my dad that due to me having it, and having a remaining bill with them (that they didn't pay attention to me filing bankruptcy) that it would affect his service. Once we called customer service and they finally seen that I myself no longer owed them, they turned his service back on.

Pleased with store rep and information provided. It was easy to set up install. Phone rep was a little hard to understand. Looking forward to what DirecTV has to offer. Like the promo introduction. Hope installer is as pleasant as others. Thank you.

I have had Directv for 3 months. Paid three bills and haven't been able to watch one show. Nothing and every time I call they are no help. Just keep transferring me then hanging up. It takes 45 minutes a call and the result are the same. No customer service and a dial tone. They are not helpful and all I wanted was a dish set up in two locations. The reps are rude and when I ask to be transferred to an American they hang up on me. Do not get the service. FIOS OR CABLE ARE MUCH BETTER. DO NOT GET DIRECTV UNDER ANY CIRCUMSTANCE AND EXPECT THEM TO HELP IN ANY WAY.

Nothing but problems and constant. TV channels went down... no storm, no explanation... Came up four hours later with channel problems. Called 800 831-5000 by mistake. It was protection plan trying to sell me protection for their equipment and service. They were rude and hung up on me twice. For DirecTV it is not about customer service. It seems most important is what else they can sell you.

In the original order we placed through the ATT store, we ordered 1 Genie and 4 Genie mini's. Somehow, without us calling in, the order was changed to 3 mini's. This was not a big deal to me. However, when I called customer service during my installation to get the 4th mini added, I was told the installer had to stop working, take all the equipment with him, and I would need to reschedule an installation date so the installer could bring all the necessary equipment. To me, that seemed like a complete waste of time, not to mention the installer was almost complete with the work. After 45 minutes of saying that having the installer leave was unacceptable, finally, DirecTV relented and agreed to allow the installer to finish and send out a second installer to just bring me the 4th mini. Even the installer couldn't believe the way the simple situation was being handled. As my first experience with DirecTV, this really left a bad impression of your company.

Sales rep very informed and customer service very professional when I called to add another TV to our installation order. Like the fact that we can put our service on hold for $5/month while we are away for six months in the summer. We are Winter Texans.

Although I had some trouble with the initial tech who showed up to install my new service, the calls to the service center and the techs who did show to install were polite and helpful and knowledgeable. I appreciate Brandy and Bryan and Zach. Thanks.

I believe they should have zero star. Do not use DIRECTV. You could get yourself into billing nightmare, and very terrible customer service. We used to be dealer for DIRECTV. When they decided to fabricate all kinds of reasons not to pay the dealer commission, which they owed over $3000, we canceled the dealership with DIRECTV. When we were dealer, they wanted us to have dealer employee accounts to promote the service, which we did. There was no contract for this employee dealer account. On August 12, 2016, we received email that the dealer employee account was disconnected, which was fine since we terminated the dealership. It had been a nightmare ever since.

Called to have TV internet bundle from DirecTV. Representative was very nice and knowledgeable. Answered all questions correctly until I asked about the two year agreement which she said was only to lock the price in. I came to find out on the day of installation about the two year lease and the cancellation fees and dues from the tech. I called and another representative when confronted with the complaint said that the other rep lied to me and I needed to put in complaints to all sites to get some actions.

I received great service from my initial call to order all the way to the technician who installed my DirecTV services. I am more than pleased with my DirecTV services so far & I would definitely recommend it to friends & family. Now the Internet is another story, I wish I had the same results with that.

So I called DirecTV back in September 2016 and said I wanted to cancel my service for the reason of the cost. The amount that I watch tv does not match how much I pay. So the guy at DIRECTV said he would offer me $40 off a month for 12 months. So I decided to stay. Well I got my 40 off for October bill but today they pull full amount out of my checking account for November. I call and just get told I am wrong and there is nothing they can do to help me. I ask to just cancel my service then. I get sent to another department where again I am told I am wrong. So goodbye DIRECTV and your horrible customer service.

We previously had DirecTV as a tv provider and had no issues before (aside from missing recorded shows or live tv if a storm occurs) but since re-starting with them it has been a nightmare. First off, it is horrible how they can charge so much for NFL games and if your home team is not near where you live then you're out of luck (without Sunday ticket). I appreciate the weekends they offer free premium channels so you can record and watch movies you don't normally get but recently you can't record these ahead of time, have to wait till the 1st day of promotion to record.

Not recommended. Changes your billing at random. Call service. They lower to keep you. This is not a good company to deal with. Trickery is the way they treat their customers! Had to voice my complaint!!!

DirecTV customer service rep charged my debit card for an order that did not exist and then refused to give me a refund saying that he was going to apply it to my next bill which was a month away. Then when I asked to have my money refunded and not applied to my account since I had just paid my bill two days before that he puts me with a supervisor at my insistence who told me I would get a refund within 3 to 5 days. Sup. never said business days or anything like that then just 3 to 5 days and I called on a Saturday. I find out that the process is really 7 to 10 business days to refund me for money I paid for nothing because their rep. Charged my acct in error.

I think my technician that installed my service today was very friendly. In my opinion, this guy should get recognition throughout the company. He was awesome. I have never had someone comes right in and have my service ready to go within 15 mins. Gotta love speedy and correct work.

I would definitely recommend Directv to my family and friends. It was very easy to get, and the sales rep was very nice and professional on the telephone. Also the technician that installed the equipment was also very nice and professional.

This representative was so knowledgeable and helpful and friendly... Knew the products I needed and offered me products I didn't know were available. Very experienced and super friendly... Representative called me back to make sure all went well and it did... And the installer was awesome.

If I could give this company ZERO STARS, I would. When my husband and I were sold on DirecTV service, we had originally told the sales representative, we were loyal Cox consumers but had recently built a home in a brand new development that did not yet offer Cox as an option. We were reassured by both the original sales representative and the service technician who did the install that it was a 12 month agreement and to give it a try and after that if we did not want to continue our service we could have it disconnected with no additional fee. Well, we have now more than exceeded the 12 months that we were under the impression we agreed to, have NEVER missed/been late on a payment, and have had by far the worst customer service from this company.

They treat you with respect and go thru packages that is right for you and answer all the question that you ask and very kind and the service is great - didn't have any problems getting it setup - and the tech was really good and took his time installing it and did it right.. Went over everything that we needed to know.

I'm a new customer and the service is awful. Been with Dish less than 6 months almost every month a new problem. Today Nov 4, 2016 I wake up to a new message "reset your box if your channel not coming in" which was CNN. I reset. Now I can't watch tv at all. So I call. They're not taking calls. Called again said would transfer me. Phone went to busy signal. I'M just done calling and canceling my service soon as I can get through to DirecTV. I gave them some customers but they are leaving too. No one wants to talk to you so I'm leaving. Done.

Bob was very nice, seemed to know all about the system and was very good explaining how to do everything. We offered to help him several times but he said he was fine. We couldn't have had a better installer. Very good job! We have been waiting to use Demand. He said it would take 5-6 hours sometimes, but it isn't working yet.

Because I had no picture, just a black tv screen, I called DirecTV. I was on hold with Direct in excess of 1hr. & 22 minutes. When I was able to speak to a person, he was able to resolve my issue in about 8 minutes. What kind of "service" is this?

I would recommend Directv to everyone. I had a very good experience when dealing with this company. The prices and services were better than the other options offered in my area and they make sure you understand all your options and costs upfront. They are knowledgeable and answered all my questions thoroughly and professionally. They are also very friendly to speak with.

We are very please at this time with DirecTV. We had them come out and hook up everything, very friendly techs, and very knowledgeable about their work. They were efficient, fast, pleasant, and helpful! We also find there is a referral payback. So hopefully we can get ours done!

I have been a DirecTV customer for years. I have not had to contact them very many times over the years, all and all, they were a pretty reliable cable service. Maybe an occasional temp service interruption, never lasting long, and then not repeating the problem, problems usually resolved quickly. I have never had a minutes trouble reaching DirecTV customer service in the past, for any reason at all.

I have been dealing with DirecTV for over 5 months. I switched to AT&T Uverse. After 3 missed appointments for installment and over billing - I am calling it quits. Once the new system was installed we started received extremely high bills. We were told just pay it and an adjustment will occur. LIES! I have had services with these companies for many years. Now Customer Service is nonexistent. The price quoted is not accepted. DirecTV would not even work with the AT&T rep and hung up on them. I am completely disgusted with this company and would strongly recommend you never get tied up with this overpriced, misleading bunch.

I was really looking forward to having DirecTV again - I had it for six years, ending about 18 months ago - because I really liked the Genie, not having to tied to cables. So I signed up for DirecTV, knowing that I'd have a two-year contract. The sale of the house fell through, so I called DirecTV to cancel service, knowing that I'd only signed up for it 28 days earlier. I was told I'd have to pay over $400 early cancellation... And I was really, truly not happy about it. I'd been under the impression they had a 30-day opt-out policy... But instead, they have a 24-hour opt-out limit.

Great customer experience. I'm new to DirecTV and have been with Dish for almost 12 years. Your new ad campaigns and every time it storms or rains my Dish goes out. My neighbor referred me, I hoping I'm as happy a customer as she has been.

The customer service representative was helpful and detailed. The installer was efficient and timely. He answered all of my questions about the operation of the DirecTV system. The installer was very friendly. The installation did not disturb or disrupt anything on the house or the landscape. This was a great experience.

CALLED 31 OCT 2016 TO GET INFORMATION ON 2 YEAR + AT&T PLAN. Only wanted DirecTV and not AT&T. The promotion I was pitched was one year DirecTV at $63.63, $200 gift card, 2nd year the cost would only go up $30 more. I agreed and set up an appointment for service hook-up. Called the day before set-up because I had a question concerning the extra genie mini for downstairs. The representative I spoke with confirmed I would pay no extra fees for extra box, but then told me I would pay $51 dollars more the second year not $30. Television companies need to be monitored. They say one thing and then surprise you with a bill you were not expecting. When I ask who I complain to I was told they don't have a complaint department. I recommend, if you decide to go with direcTV you call before service to verify the information they provided.

Patty the lady I talk to was absolutely outstanding. You have a great member on your team. She answered all my questions that I needed answered and took the time to make sure everything was what I was looking for.

I ordered DirecTV online. I meet the installer at my house on my lunch break. I had to go back to work an hour later (because I only get an hour for lunch) and they said they would finish up go on ahead. When I come home, the receivers are all missing and the dish is gone but the horrible wiring job and dish bracket are still on the house. Apparently they discovered after completing the installation that there is no line of sight to all 3 of their satellites in the southern sky. After 2 more weeks of calling and complaining and trying to get someone else to come out they finally send a guy and he walks around my house with an app on his phone and pretty much evaluates that it's not possible to get DirecTV without cutting down a 50 year old tree in my neighbors yard.

Called Directv back in April 2016. I had noticed our bill had gone up, and I wanted to see if we could get it lowered. Since we been with them for over 10 years, they offered us a package where we would be paying $20 less a month. And we would still have all the same Channels. (And we were also told that we could change it back for whatever reason we needed too. We had 30 days to go back to our original package. No extra charges or anything.) Within 20 minutes we checked our channels and we had lost the majority of our favorite channels that we were assured that we wouldn't lost. I called them back within the hour to get things put back to our original package. (Which we were told only an hour before that, that we would be able to with no extra charge.) The following month we received our bill. It had an extra $40 charge on it. (I don't know why, but I paid it.)

Already answered. Again, customer service rep was very knowledgeable and took me through all the different packages and allowed me to choose what I felt was the right package for me and my family. Asked when finished if there was anything else she could help me with, asked if she had answered all my questions. Very pleasant experience. Thank you.

This was very good! The hookup and installation went very well! The tech was helpful and polite! You all should keep this guy forever! He knows how to do the job and how to talk to people! He is good.

My husband and I have been DirecTV customers since 2001. We were happy with our service from them until the last couple years. This was around the time they were purchased by AT&T. Now, I am counting the days until our contract is done, which will be in January 2017. The customer service representative who last updated our package told us we were going to have a better package deal with more channels when in reality, we lost the travel channel, National Geographic, WGN, Ion TV, FX movies, just to name a few.

Very good knowledgeable worker. Very helpful. Love how fast it was done. Very knowledgeable worker. Love the experience he the worker. Happy with the final work!! I would recommend the service to all my family and friends. Very good work. Love the work.

Installation and first time ever using your services. I would recommend you to all my friends and family. And can't wait to really get to know this system and how it works and everything that's available to me in my new quest in mybtv program viewing.

We travel full time in a motor home equipped with DirecTV. The first couple of years was fine and now we don't seem to be able to get proper customer service. When we call, we do not get anyone who speaks English as a first language, therefore we are unable to communicate that we need the service address updated to get local channels. That's all we want. We're not moving. We know we're loyal customers for over 9 years, blah, blah, blah. Training should be given to all your technicians, not just the few we get every couple of weeks.

Customer service agent was very helpful and appreciative for my loyalty and apologized for the error. She also worked with me in assuring that I remain a loyal customer. Technician was very helpful in resolving the issue and he contacted customer service for me.

Yes I would recommend a friends because you offer great service and best price. The package deals are one of the best thing that you have. I wish you would be able to offer a new phone to me at no cost. I really could use it for when I have to call you and be able to use it for watching tv show on it. Mine is broken and is hard to see the screen so please help me if you can. Thank you.

I will never get this service for myself. I only got it cause my roommates have it. I will never get this service for myself. The picture quality sucks. And the equipment has not been updated for over 10 years. The boxes are iffy. My surround sound system does not work well with this. Plus the picture quality is not HD. Don't let them fool you into getting their service. It plain sucks!!!

Rep was very knowledgeable and ensures I enjoyed my time on the phone. Everything worked just like he promised and he ensure he got me the best deal based on my needs. He did not treat me like another call, he treated me like a human with help from an expert = him.

Switched to DirecTV was supposed to get a $200.00 gift card in the next 6 weeks. 6 weeks later no gift card so I called DTV. Then they told me I had to access my online account to request it. That is not what they told me when I signed up. So tried to register my email account online to gain access to the DTV online account. It said it didn't recognize the email or password. Called tech support and spent a total of 5 hours on a Sunday evening trying to reset the account and password. They told me they had to escalate this to the IT department and they would call me in 24-48 hours. Never got the phone call. Called back again tonight and spent another 2 hours with tech support who again said the IT department would contact me in 24-48 hours. So I can't access the online account nor redeem the $200.00 gift card. Is this a scam? I'm starting to think this is a scam to prevent from giving the gift card.

We are very disappointed with DIRECTV!!! After being a customer for many years, they wanted to add increase for more than $140 a month so we can watch a local basketball game. They don't care about a loyal customer. It's not enough that we can't see anything every time rains or we have some snow, now they want to add so much for so little.

I wanted to cancel HBO. Their website would not allow me to do this. I chatted on-line with a representative and it took me 10 back and forths to get the correct phone number to call. When I called, the automated system would not accept my verbal answer to the question which premium channel did I want to cancel, but I finally got through to a human who then hung up on me. 2nd call took waiting over 5 minutes for them to say they would actually cancel--but I was given no confirmation number, and was told I would not receive anything in an email. They then proceeded to try to sell me on an equipment upgrade, which they would charge me for, but were not willing to give me any details in writing. I have been using this company for years, but ever since ATT took over, it is like they are just trying to add more charges.

DirecTV is a great provider to have for the first year. They give you a deal on year one with free NFL Sunday Ticket. The problem is the second year of your contract the price triples. They do not cancel the Sunday Ticket and in my situation, I was unaware that the price doubles after year one. Canceling Sunday Ticket is a huge process because you have to call DirecTV then they have to transfer you to the Sunday Ticket office. DirecTV could be great if they didn't false advertise so much.

When I purchased DirecTV I was informed that in order to keep my current rate I needed to call a number that I was given and the date to call. When I made this call I was accused of not being honest, asked to stop mumbling, and informed that the rate was no longer available. My rate increased 40%. Likely switching providers.

All details of appointment were confirmed and all arrangements were made with ease. Help was provided quickly with no delays which was important to me as a busy self-employed person. I appreciated the quick and professional assistance that I received.

I called over a week ago to schedule my services to be moved to my new house. The call took over 40 minutes. This morning I received a call at 5 am that the installer was at my house to install services. He indicated he was at the address in Baton Rouge, LA. The address that I had been having services and the bill mailed to for over a year. Directv sent an installer to my old house to install services where I already had services. I am not sure how that level of incompetence is possible, but apparently it is.

The customer rep is so helpful and detail. His name is Michael. Also the technician. This time the technician is on time and do his job well. I'm pleased with the service. In the future I will recommend this service to a friend and family. Thank you.

This is a new install and will have questions later or if you are as good, I may not have any questions at all, however if the install is not to my standards you will be hearing from my wife. Thank you.

Excited to be a DirecTV customer. Have had a great experience so far with representative and installer. So excited with so many channels and very happy that it is locked in at such a low price for two years. We are also excited about the Sunday Ticket!

Everyone who I dealt with was extremely helpful and competent, and went above and beyond what was expected of them. From the installer to the gentleman who came to check on the installation and customer service were all very nice to deal with.

Absolutely the worst customer service! My bill jumped up $80 because "certain discounts expired." After asking them to reinstate the discounts, they agreed, but not for the current month, only for the months thereafter. I told them I'd cancel then to avoid being overcharged for this month. Later, another person explained it was all a big misunderstanding on their part because the discounts would apply for the rest of the current month. I said "great! Do it!" Then they said they couldn't reinstate the full discounts because I had rejected their earlier offer -- the one where they said the discounts wouldn't start until next month. I said that's BS because now they admit the discounts should apply immediately. They said they'd "elevate" the matter and someone would call me. Hasn't happened. They apparently don't care!!

My experience was great. Rep was helpful. I was reporting my referral from my brother, who convinced me to try DirecTV. We are both to save 10.00 month for 10 most. The rep said he added it to our accounts. He was very nice and helpful.

First when I had it set up James was a great help. 2nd time I call customer service Chicago, help me out a lot. Wonderful help. Yesterday I spoke to Chris and he help me out. Very polite person. Thank you for not send your worker in customer service to overseas personnel.

Yes recommend to my fellow friends. The customer service helpful me and very understanding and very patient with me satisfying with the questions that I ask or my convenience concerns and it was well answer appropriately understanding what I wanted that day and help me through it all the way.

We have had DirecTV for 5 years. Our equipment had gone out 3 times. Last December a receiver went out and they sent a new one and charged us for it. Now, yesterday our service went out and we needed a service call. They said 7-9 days and $49.00. So I said I will cancel and get someone else. They then said 3 days. In the meantime I had contacted and got Dish TV. Now they are claiming $280 cancellation fee as we receive new equipment December 2015 and I asked to see contract to verify that. They claimed they will provide within 2 weeks then said no they do not have to. I am done with their games and now convince 17 others to follows to Dish. Got $25 referral for each and free installation next day. 90 free service and $100 gift card. New service with Dish installed 24 hrs later. DirecTV horrible service, horrible customer service and bad equipment.

Technician came within window expected. He was efficient and pleasant. No issues with the process at all. Stated relationship of DirecTV and AT&T suggested that the recent merger has yet to be harmonized fully but is working rather seamlessly.

Mannie at AT&T Tamarac Sales Office was Great. Garth was my installer. He was so helpful. I had a few issues with billing but spoke with Stephen and he was able to explain what happened. Everyone at Tamarac Sales Office was Great.

We have been long time customers of DirecTV. Over the years we have been tempted to change over to other companies when the rates increased or the package we had was reduced. But all in all we think DirecTV is pretty good... EXCEPT for: when you have a technical problem with your box or dish and you need to speak to a tech support person. Over the year's time and time again we run into the same problem. The calls 'seem' to go to a call center in the Philippines(?), the people are very polite but we cannot clearly understand them at all.

DirecTV had great timely customer service. The installation was fast. Great deals, resolved all issues on the spot. Love the app. It is great because we have a large family so it will make traveling so much easier with the little ones!

It was a very good experience. I just want my bill to be the exact same amount I was quoted. The salesperson & installer was great. A big 10. Thanks! Everyone was awesome. 1 thing the installer said he had to mount the dish on the front of home & I would like someone to come out & make sure he is right. We have a HOA board & they aren't happy about that.

I would tell friends about all service we received and how helpful everyone was with getting our service started. Thank you for all your help during this time and we will recommend Directv to our friends. Thank you for all of your help and your patience with all our questions.

We have been trying for 3 days (About 5 hours altogether) to get channel 815. We have the XTRA package and the DirecTV website shows that channel 815 is in that package for zip code 67152. I called DirecTV several times and have gotten several different answers. Finally I talked to a supervisor and he let me know that I couldn't read or I couldn't understand what was written on my screen or maybe I was just too stupid to understand that he didn't care what I was seeing on my account programming is wrong and no matter what I say I am not getting channel 815 without paying more! I would have put down no stars but it would not let me.

I have had experience with DirecTV in years past before my husband passed in 1997. Over the years I have recommended DirecTV to family members and friends and they are still customers. I will continue to recommend DirecTV.

Install was missed on original date, recorded message left stated the installer knocked on the door and no one answered. This was incorrect as not only were we home, but there was a crew of 6 individuals working on the driveway. When I called representative stated that installers notes showed that they could not install due to the amount of construction taking place with the driveway. Which was understandable.

My mother and I both have DirecTV. I stopped my contract because of double billing every month and refusal on Direct's part. I started sound recording them. My mother is 86 years old still has DirecTV. She is 86, very close to blind, and can't hear very well. Last year my sister in law had to call DirecTV because they were charging her for they don't know how long but showtime. The problem was half fixed. She lives alone, didn't order it, had to pay that bill, but they took it off. Three days ago a bill comes from DirecTV for 209.211. Her bill is always and for many years been 125. 47. They had changed her package yet again without asking and I am the only number on the account so they can't claim she did it like before. I called DirecTV and disputed the bill. At first refusal and disrespect is all I got until I informed them I was in fact recording the conversation.

So far I've had a very good experience with the sales reps and the customer service department. After 34 years with one cable company, it was a big move for me to make but the employees I've dealt with have made me comfortable with the change.

Very helpful and very nice. He went beyond what he should had done. Loved having him there. He was very trustworthy. I had told him that my dad just died and he was wanting to pray with me. I thought that was very nice.

The sales rep, installer, and customer service were all extremely nice and friendly. Real personable, not robotic. Unfortunately we could not get a line of sight to the satellite. This was extremely disheartening. I was really looking forward to DirecTV and I'm not sure if any other companies will find a signal either.

There is too much to write. Feel free to call me **. I have been trying to get service for over two weeks and between losing my order and your employees hanging up at me three times, when it was installed it was wrong and upon trying to get that resolved they were going to charge me a higher rate and said they fixed the issues but did not and there is so much more. I had to spend over 8 hours on the phone with you in the last two weeks and I would not be your customer now if it wasn't for you loyalty department specifically Jason in Arizona I would not be here. Like I said if you want to call I will be happy to tell you detail.

Thank you for the wonderful service and I will definitely recommend your service to friends and family. The people that helped me transfer over to your company were very helpful and made the time at the store non-stressful. Ask for Sarah or Brian.

Nothing but the best. I'm switching service locations and I hope everything goes as well in new location as it did before. I really like your service teams. Thanks for being there for me. I hope you stay as customer oriented tomorrow as you have been in the past.

Great Service! The service rep saved the day! Much appreciated! The DirecTV service is quite amazing on screen! I couldn't be happier with my decision to sign up for DirecTV. There is nothing like the NFL ticket service - additional features enable me to track fantasy performance and keeps stats updated real time! I'm good.

I would have gave you 5 stars, due to the time I spent calling to bundle was not handled good on 10/22/2016. 100% felt that as a customer for 17+ years. Now I had to start over. I see why customers flip back to Dish and flip to DirecTV. WISH I WOULD HAVE BEEN ABLE TO GET OUT TO SEE WHAT WAS THE SPECIALS AT COSTCO.

Everyone I felt did everything they could for me even though I wasn't allowed by landlord to have the services in my new place. In the future I plan to use them when I am in an area they are allowed to hook up the system.

The guy who took my call was very accurate, friendly, suggestive. It made me feel comfortable with the decisions I was making to decide DirecTV as my choice. I would tell a friend or more about this and hope that they would actually get the same service and ordering DirecTV.

On Tuesday I contacted DirecTV to let them know our service wasn't working and to have a technician come by. The lady set up an appointment for the next day at 4:00p to 8:00p. The next day came and at 1:30p a technician came by my residence and them marked the appointment as no one was there. Of course no one was there because the appointment wasn't set up until 4:00 pm and the technician arrived at 1:30 pm. Whenever I called in to DirecTV they told me there was nothing they could do and the only thing they could do is set up a technician to come out the next day. I am and have been very unsatisfied with DirecTV. What is the point in setting up an appointments if they do not come at the appointment time and they just do what they want? I will never use DirecTV again. Very rude people.

I signed up for Direct but changed my mind and had no hassles canceling it. I appreciated that service and may try Direct after I talk to some people who have it. Matt explained the pricing again with me and answered my questions but in the end when I decided to cancel he had no problems taking care of it.

So far my experience has been good. I've only had your service for 24 hrs. I did had a little scare because my service went out, but it was resolved. I called customer service, but the office was closed. I called the Rep. who installed my service and he walked me through the whole process.

The service I received from DIRECTV was awesome. I was canceling an order and there was no hassle, and they were professional. My experience with them has caused me to actually switching to them soon. I look forward to doing business with them in the future.

Great customer service, great price. Easy to get approved. Very little money down, great selection of channels and free premium channels for 3 months. Hold time minimum when calling. Like that I could get a technician out here in two days when I just applied a few days ago.

My experience with DirecTV/AT&T internet has been a positive one so far. From the initial call to request service, the scheduling of the installation and the actual installation of both the DirecTV service and the installation of the AT&T internet service, all were done as promised. The technicians who came out and did the installations arrived as scheduled, were professional, and explained the use of the various elements of the service to my satisfaction.

I received my replacement receiver and went to hook it and activate it. There were some instructions on how to activate the replacement receiver. They did not work, so I tried login on to the website as instructed by the screen on the TV. That didn't work as well. So I called the 800 number shown on the TV screen. I was sent to technical support. The guy that took the call was very rude, unprofessional and hung up the phone when I asked for a Manager. I called back and asked to be send to technical support Manager. After 30 minutes of waiting. I hung up the phone, called back Directv to cancel my service. I was told that I would be charge $200 and something dollars for cancelling my services.

Very professional and sweet!! Handled everything best way they knew how despite the rudeness of the other person on the phone from my end. I commend them. Job well done!! I appreciate your hard work and dedication and respectful customer service reps.

I was charged for Pay Per View... 5 movies that I did not order! They would not credit me because it was over 5 months that they were ordered! Well, they did not show up on my statement until 10/8/2015. They were ordered on 12/2015. Give me a break! You charge me on 10/2016 and you can not give me credit on 10/2016! They tried to give half of it. No, I want it all since I did not order them! A bunch of bull! If you can find another TV provider do so! Stay away for DirecTV. They start you out with low rates and then come the high rates!

A sale person for At&t/DirecTV offered me a discount on my bill if I would agree to bundle my Internet services with them. What they didn't tell me was they signed me up for a 3rd party satellite Internet provider with a data cap (that doesn't work) with a 24-month commitment. I canceled dsl service that I was happy with because I was misled. They placed all the blame on me and refused to make it right and take care of the cancellation since their salesperson misled us into switching to a Third party service. Their excuse being "we sent a confirmation email." This experience is the worst customer service I've ever had. Canceling my service (paying a fee) and they will not be getting my business in the future.

I loved talking to the DirecTV rep. She was wonderful and I loved that she answered all my questions. She was polite. And I loved that she didn't rush me off the phone. I will definitely tell people about my great experience.

Sales agent answered my question and there was no misunderstanding... and there was NO background noise. She told me she was at the end and it was usually more quiet... so it was easier to hear and understand what she told me.

Installation horrible work done, it did not comply with my complexes structural regulations. Technician could not rectify structural installation. Contacted directv again regarding situation - they sent another technician out to try, still unable to comply, technician suggested I cancel service and end early contract, because there was no remedy for installation problem their company created.

I moved from California to WA and wanted to transfer my services over. Long story short, the company couldn't make that happen because a tree was blocking my Directv signal and because the phone line and internet service were not available in my area. But wait! That wasn't what upset me, what upset me was the fact that I was on the phone with this company closing out my bill and canceling out my services for OVER 9 HOURS! Yes! no Joke 9 Hours!

We have been a loyal customer for 14 years with DirecTV and have learned over the years that you have to call in every 6 months to lower your rate and get 6 month promos that (keep in mind) are not even close to what you'll pay as a new customer. I went online and learned that our "loyal customer discount" is double what you would pay as a new customer the first year. Bottom line 1st year great. Second year you get crapped on!

Think his name was Sam. Forgot to mention he moved 2nd tv for me & set up in stand. Was too heavy for me & I am completely inept with tools. So appreciated his help! He did so without me even having to ask! Very nice gentleman. You are fortunate to have him as an employee.

We had AT&T for our home phone and internet service and St. Joseph Cablevision for our TV service. We had them for at least 13 to 14 years. When AT&T and DirecTV merged together they advertised: "Why pay separate bills when you can pay just 1 low bill a month". We were not happy with our cable service so we decided to give DirecTV a try cause. Had family members that had Dish Network and their experience with them I would never sign with them. Any little weather issue lost reception for at least an hour. For instance, One time it was just misting very lightly and lost TV almost all day.

I lost CBS after losing NBC due to negotiations this summer during the Olympics. DirecTV did not care that my service was affected during the Olympics!!! We called several times and they just told us to watch another channel that did not carry the most coveted events. So I call DirecTV and someone in the Philippines answers and has no clue that CBS in MA is not working. I get transferred to Tech support and the person did not even know about the disaster with NBC during the Olympics coverage this summer. Incredible. I would warn everyone to steer clear of this company. Every bit as horrible as Comcast.

So I ordered DirecTV so that I could get the Sunday ticket and stream live tv from anywhere. Tech says I couldn't get the dish due to line of sight issues, I'm fine with that, all I want is streaming only. Tech tells me to call customer service to get the streaming only account. I call customer service and they tell me it isn't available yet and cancel my order. The agent told me I would still be able to stream but have to wait for the official launch of DirecTV Now to get more channels and features. Ten minutes later I can't stream anything. I call back, get transferred a few times.

Both the representative and technician were very helpful. Both walked me through every step. The window was kept, especially on a Sunday. You don't see that very often. The diagnosis was determined almost immediately and was resolved within that window.

I really would not even give them one star - I called and had two of four receivers disconnected on 8/13/16. It is now 10/22/2016 and they are still charging me for all four receivers and say I never called on 8/13/16 despite telling them the exact time of my call. I'm still on the phone with them (I have spent over an hour now on two separate days)... On hold for a supervisor, today, for well over 45 minutes and counting... Last time, after 1/2 hour they abruptly disconnected the call. Let's see what happens now. On hold...

I just got new service installed October 20, 2016. According to the advertisement, I should receive $200.00 for TV and $200.00 for internet visa gift rewards. I will do as I was told and wait 30 days after new installation to receive those cards since I did get new TV and Internet services for $80.00 plus tax per month for two years. I will say both techs that installed internet (Tyler) and tv (Michael) were very professional and nice, they took their time and explained everything I have now. I was overall very pleased with new installation and hope I will continue to be pleased with new services for TV and internet. And I hope I receive $400.00 in gift rewards as advertised.

Great company and great people to work with, very professional and courteous. The best programming. Lots of channels for every person to watch. Satellite is the way to go and directv is the best. Their service and commitment to customer satisfaction is unmatched.

Today I called DIRECTV since I noticed my bill had gone up again. I was on the phone for an hour and a half and 3 representatives and 2 supervisor shifts later and they could not lower my bill. I've been a customer since 2009 and paid on time every month and they would not help me. My bill over a 6 month's time has gone up 55.00. How ridiculous. Their customer service is awful and in a few months when my contract is up I'm taking my business elsewhere. I could not believe the way I was treated today.

FYI... if you close your AT&T/DirecTV account beware of an early cancellation fee. We've had DirecTV since 2013. When Mom moved in last year, we had them hook up a tv in her room, not knowing this would reactivate another 2 yr. contract. I cancelled them and got Comcast last week. I got my last AT&T/DirecTV bill today for $199.23 for 4 days of service. Now that SUCKS!!! NEVER AGAIN WILL I USE DIRECTV OR AT&T!!!

Seriously DirecTV are thieves, liars and schemers!! They talked me into a genie box setup by saying I wouldn't be charged for it. Two months later, not only did they charge me for it, but they didn't send me a bill before they charged me (shady as could be). Since last month I have called them once or more a week. I have messaged them on facebook.

My overall experience was great. Installation was not possible because my building was not able to receive a signal. My question is will I still be able to access through mobile phone or will I have to cancel the service altogether?

We were impressed with both the salesperson and the installer that came to our home. Both were professional, thorough, helpful and willing to go the extra step to ensure our comfort and confidence with our switch to DirecTV.

Words are not enough to say how well and brilliant is to have your service, your sales representative are outstanding, amazing. The service you provide are the best of these with all your talented, amazing people. I had DIRECTV for many years before and I was forced to disconnect because they don't allow us to install the satellite in front of the house, but I am very persistent for 4 years. I have been going to several places even the White house to get back DIRECTV. Now a miracle is happened. They allowed me to install in one place and from me the other 3 houses will be able to get signal for DIRECTV, and I cannot wait to give to them the good news. To each one of you many, many thanks. You are all the best of the best and many, many thanks for giving to us the best TV, the best customer service. Thank you so kindly.

Took me 59 minutes and 39 seconds to get a $90 billing error corrected on my account. I called several month ago to cancel our NFL package before the start of the season. The rep told me that I didn't have to cancel it because I was not going to be charged for it. Fast forward a few months and we have been billed twice for the service. I called and spoke with the rep to cancel the NFL package and told him about the error. Instead of apologizing he asked me why I didn't like football??? He then informed me that he canceled the service. I asked about refunding me the 2 erroneous charges and he simply stated he couldn't because his system was down. He offered no solution. I stated I would wait on hold to speak with a supervisor. So that's what I did... waited on hold for over 40 minutes! The supervisor corrected the problem. All in all, it took me nearly 1 full hour to correct this!!! BUYER BEWARE!!!

Received an e-mail that a service I had with them was expiring and I could receive a complimentary upgrade to my existing system to maintain the current level of disservice (ie the GenieGO product never worked anyway) so I call to schedule the upgrade and first they say I have to commit to 2 more years even though it says "with no programming commitment". I convince them that there should not be a commitment extension, then I am told that there will be a $74 service charge for a complimentary upgrade. Which ended our conversation because I am not about to pay for something that may or may not work based on past experience and for which I had wasted more than enough time on the phone with customer service trying to get it working over the last several years.

I have been with DirecTv for nearly 15 years in a few different houses and states, and have always had a positive experience until now. The difference seems to be that AT&T now owns DirecTV and there is a multilevel bureaucracy of inefficiency from basic computer information to customer service to installation. I planned my installation a month in advance, and saved a copy of the original contract with all that I had been promised and had agreed to, and I am glad that I did! Besides two no-show installation appointments, followed by an 8 hour internet installation where a hole was drilled in my new tile floor without my permission, I am still fighting to get what was promised to me in the initial install contract.

I called on saturday to get info. The agent I got was very pushy and I kept telling her I wanted to know the total price over the two years of cable and how much wireless was with AT&T. She kept telling me to pay her first and then she would send me to AT&T. I continued to tell her I wasnt going to sign up with Directv if I didnt know the whole price. She then found out AT&T wasnt available in my area. Then told me I had to give my credit card number and ran my card before reading the terms of agreement.

Joe was very courteous, pleasant and very informative. Was very thorough explaining the remotes and working features of Directv. Had no problems explaining or answering any question we had. Very nice individual.

I will never ever go back to DirecTV. They are a ripped off and on top of that the representative are nasty and rude. They charged for a termination fee then reactivated my account without my knowledge after I spoke to several representative and they assured even the claim would be adjusted. Instead none of the representative notated none of the calls and they charged me for to early termination fee and when I called corporate they were not even willing to listen and they were even ruder. So I will encourage anybody not to go to DirecTV for cable service because they are first class rip off and their customer service sucks and they all are trained to lie.

I have no complaints and probably won't get a answer, but here we go. We have been with DirecTV for about 9 years and now are senior citizens with a fixed income and just wondering why there isn't a discount for seniors. When I go to different stores and a rep from DirecTV is there I ask about accts. that have been with them for a number of years and never get any free channels even for review and just get a rate increase, while new accounts get all the goodies. The answer I get is new accounts are like babies and need to special care. Now back to my first paragraph most seniors are on a fixed income. Don't you think we need a little special care. I am not asking for free channels but a 8 to 10% discount would be great.

Being in customer relations for over 30 years and regarded as an expert. I believe that I am more than qualified to successfully critique others in this field. The DirecTV rep. did not fall short on service.

I have had DirecTV since 2011 and my customer service experience was always exceptional. Everything was fine until we moved and then we had to deal with the new merger with AT&T. For the last 3 months our bill has been messed up. Call after call that last an hour or more each call we thought our issues were resolved. Then the next bill would come and nope nothing was down that was said.

I would not recommend DirecTV to anyone. Every month my bill went up. I called to see why my bill was so much and said they only had a promotional deal going on then it goes up. Not happy at all. No one told me this. Time Warner is a whole lot cheaper trust me. Very disappointed with this company.

Yes I would recommend directv & At&t to anybody that asked me or I was talking with. The ease of take care of everything was unbelievable! In two days we had Directv. It took an hour for installation! Everything was wonderful.

I was approved for services for DirecTV and I had an installment date of October 14. I knew I would not be settled in the area so when I called to cancel services until a later date the young lady gave me options. She also wanted to make sure I called back to get services (I will) so I can receive the great offers that DirecTV has. I just switched to AT&T so this will be a great deal. I was also given a refund for the taxes paid. I must say the representative was great and I have absolutely no complaints.

I have called them and asked them to stop service, I have called them to tell them I am unemployed and when I will have the money to pay. I talk to them constantly but it's like I am talking to the wall. They have taken money from my bank account and put me in overdraft and I can't eat. I asked them to stop service and they say they will keep taking money until the contract is up which is 8 more months. Even student loan will stop taking money over hardship but not this company. They will take money and say it's for this or over that and they do not hear my pleas. I have changed jobs and my first check is 3 weeks away and I only have a little to live on and it is gone. I have asked them to remove my card information from my account and they will not do it, they say they can't. I thought it was illegal to save someones bank information.

We have been with DIRECTV for 14 yrs. This is my 1st and last experience since AT&T has taken over!! On Sat the 15th we had a tech arrive because of a code 775 on all TV's - he was very nice, upgraded parts, and seemed to have the problem repaired after an hour and a half. It was my wife's birthday and our anniversary so we went out and returned a little later whereupon we watched some recorded tv while we were recording a Hallmark movie. We switched back to regular tv at about 11:15 pm only to find the dreaded code 775 again. We went to bed and called 1st thing in the morning about 7:15 am whereupon a lady informed me I could not get the botched repair looked at before Tuesday - I said that was unacceptable and I needed a supervisor - she then subsequently came back and told me I would have a tech between 12-4pm that day Sunday 10/16.

The process from the sales representative, the installation tech and customer service over the phone. All were very friendly, knowledgeable and professional. Their customer service skills were excellent.

After speaking with AT&T/Directv rep, decided to give it a try. I have 2 lines on my wireless account and was told "congratulations you qualify for a new phone". I asked if I could replace my daughter's phone with the new phone and was told yes as it was on my account. All I had to do was mail it in and it would be replaced in a few days. I received a confirmation email about the tv service, but nothing was mentioned about the phone. I called AT&T/wireless support to find out how to obtain the new phone and was told that the only way I would be eligible to get the new phone was to add a new line. I feel that I was lied to.

We have called and requested that they send us boxes at least 6 times so we can return unused receivers and they have yet to send the boxes. They have charged us for the receivers yet they have failed to do their part. DIRECTV has gone to ** with the purchase of AT&T. Their installation guys lied to us. Time to look elsewhere. Anything AT&T touches goes down in flames and the hell with AT&T/DIRECTV.

Had a great experience. Got a great bundle deal and every rep was great at servicing me. Both AT&T and DirecTV gave me wrong installation dates however, but they fixed it and got people out to me a few days later.

I have had DIRECTV for a year with no problems. Then 3 months ago, after my year was up, they raised my bill and charged me the NFL package. I had called numerous times to have it corrected to avail. I feel like this company are just a bunch of crooks. Never will I ever recommend DIRECTV. Stay far away from this company!

Directv freaking sucks. I can't believe the guy at AT&T talked us into switching from U-verse to Directv to save us money and bundle our services into 1 bill. This has been a nightmare since day 1! They send us a notice every other week and our service has been shut off every 2 weeks. We pay 1 bill but because AT&T and Directv are on different billing cycles they can't figure out how to divide out the money to each provider. It's getting so ridiculous and I spend 2 hours every few weeks talking to 5676 different people trying to understand what the hell is going on. Not one freaking person can figure it out, and each time they want a $25 convenience fee to keep it turned on when it's their fault!!! No one get rid of U-verse. Not worth the trouble even with a $20 savings. How do you pay your bill 6 days sometimes before it's even due and in full and still get notices to cancel. What a freaking mess.

WORST SERVICE EVER! Can not stand this company or their customer service. I was bullied around and lied to. I could not wait to get rid of them. And as I am arguing with them, they tried to sign me up again!! NEVER AGAIN! They took money out of my bank account more than once without my permission and the last time overdrafted my account. NO. I go to AT&T for everything, but now since they own DirecTV, I am considering leaving all together. Worst experience of my life! I will never recommend them to anyone ever again. And because of this my aunt is getting rid of her services as well. They added packages to my bill that I never signed up for. Never again.

I have had an constant problems with equipment. Replace certain piece, will lose the connection. Since we leave the state in the winter I wanted to get the NFL ticket which I was told I could watch any game on my IPAD from anywhere with a wifi connection. This is not true. When I tried to cancel I was told once the season starts you cannot cancel. When it works it's great but terrible service.

I am extremely happy with moving to directv, I am happy with the respectfulness of the rep that helped us. He helped with everything, worked quickly, and did his job very well. Thank you for making the switch of services smoothly. :)

I felt the experience was a little long and some difficulty with understanding of how Windstream would work! Also I thought I could watch NFL ticket on my iPhone as well! A little disappointed about that feature! Good experience overall.

After spending 2 years in a contract with a company that made ongoing promise. That leads me to this review, from the beginning my husband was promise a 100 debit card. He never received. Then a technician came into our home, wrote up equipment that was place in our home. But showed up on our statement. Then you have the more recent issue, call to order a movie. I'm directed to an agent Alice who give me instructions on how to order through my TV. At which it didn't work! Back on the phone with 3 additional agents, the information Alice should have given me in the very beginning of our cycle statement. Could have been the PROFESSIONAL CUSTOMER SERVICE WE NEEDED!!! Nope each level/department at DIRECTV continue to be an disappointment.

So nice from start to almost finish (that will be tomorrow). From my ordering service at AT&T store, to changing my appointment due to equipment wires I misplaced in move, to follow up call from man I placed original order within CT, I am being blown away by your service at this time.

I will not order DirecTV anymore! I was bamboozled. Received devices June 23. First bill was due July 7 so July 1st I ended up paying my WHOLE bill. As soon as the payment processed, the services became horrible. All Throughout July 2016 I called trying to get a tech out. They asked to schedule. I did. The times were between 8am-12pm every time. The tech never showed up each time. (I'm now fed up.)

System has never worked properly... Poor signal and terrible picture... Endless time spent on phone with customer service... and if you try to get out of the contract... they laugh at you. DO NOT BUY THIS. Get cable.

I was past due by 108.80, I think talked to a customer service rep who said to make the immediate payment to restore services. I went to Kroger who is a local store who takes payments for DirecTV. I paid the full balance and services should have been restored. I turned the TV on when I got home, the services were not restored. I called and gave them my confirmation number which confirmed my payment. They then said it would take 4-5 business days before my services would be restored because it wasn't showing up in the computer and I even told them I would email or whatever my receipt to them. She refused and became belligerent. I then hung up and called back again, this time I was told it would take 2-3 days. I hung up again and used their chat line and this time they said 6 hours to 2 days.

DirecTV handled me with care and understanding. I had issues in the beginning, and After speaking with a few representatives they worked to resolve my issue, and sent a great technician out to assist me. He was nice and very descriptive on how to use the cable service. He made sure I understood everything before he left.

On October 11th I called DIRECTV to obtain an estimate in regards to renewing our contract. After a period of negotiating with a saleswomen in customer loyalty (Shay) an offer was made. I told her the offer was a little too high in comparison to the other offers I had received from DIRECTV's competition. In return she asked me for a number that would make us renew. I told her that we would renew on the spot if she should could get us the same services locked in for two years in/around the $80's a month. After crunching some numbers the salesperson said she could do this. The offer was $80 a month before taxes (I made her repeat this multiple times over the phone) with the same services (minus the starz/encore package, but also adding bundling my cell phone through AT&T with our DIRECTV services). I also requested a hard copy of our agreement, which I was told would be e-mailed to me.

I signed up for new service last September and signed two-year contract only to find out on this month's bill the rate goes up $45 a month after twelve months without notice, nothing has changed same service. Called tonight to see what could be done and was on phone an hour asking to speak to supervisor since person speaking to me could not help me. Supervisor never picked up, just kept relaying messages through the person I was talking with. Was put on hold forever and finally was disconnected with getting any resolution. My advice is do not fall into their trap of signing a contract as once it's signed they could care less about you and they will continue to remind you that you are in contract with them.

After being with another carrier (AT&T) it was a pleasure to talk to the DIRECTV representative. No more "What did you say?" or "I don't understand you." Also, the representative did not have to keep putting me on hold to ask the supervisor. He knew the product.

I had an install appointment today between 12- 4 and I scheduled with DTV over a week ago. Today at 9am I received a phone call from them to confirm my appointment and I did. I had to put in for an unpaid 1/2 a day to have the install done. I received an automated phone call at 11am. While I was on my way home I received another automated phone call from DTV that the installer was going to be at my home between 11:10 and 11:40 and for me to confirm that would be ok. I was not going to be at my house until 12:00 "when my actual appointment was" and because I could not confirm that I could be there from 11:10-11:40 so they cancelled my appointment and the next available was next week.

The install of dish went real good. Service tech was excellent on installation of the equipment. Too bad AT&T isn't as good with their installation. They give you a date and then change it to a different day and when you call them they do not want to change it to the day when you would be home. I had to get a supervisor on to get the date change. I think AT&T should rethink how they handle new customer in the future if they want people to use their services. This of course left a bad taste in my mouth with changing services. So far DirecTV has been great. We will see how it goes with AT&T!

I was sent a return box for the receivers and it allowed me 15 days to return the receivers. Within a week they cleared out one of my accounts debiting $563. Which I never authorized them to do. I called and they said that I had a $600 balance and although I had already mailed the receivers I would not get refunded for them until they are processed, and that would take 21 days. Not only did they debit that one amount, the next day they debited $18 which was all I had in my account since they said there is still a balance of $36.

Old address not deleted by salesperson. Installer sent to old address. Automated menu only accepted option 3. Customer Service disconnected me twice. Finally, Jackie was apologetic, empathetic and professionally resolved the issue.

I had Dish for 10 years, and made the switch to Direct a few days ago. My biggest issue is ease of use, Dish had a better set up on the menus and dvr. I feel like it's a downgrade from the hopper to the genie. Really confusing remote and general guide set up. The guy was friendly and helpful with the install and they came quickly.

DirecTV is a scam. Signed up for 2 years of service, the service and box was frequently having problems to the point where the last 6 months we couldn't even watch it because the receiver had to be reset over and over whenever the channel was changed. After calling IT their several times they would only fix it if they sent a tech out at my cost of $50/hour. With 0 to a few months left on the contract, I left it to run out. Paid my outstanding balance off last week. They sent me the box to return the equipment. I mailed it back the exact same day, with tracking, and they used my credit card information they kept on file to fraudulently charge me for the equipment regardless which puts my account in danger for my rent coming out. They did not notify me of the charge, they didn't have my authorization, they just charged me. DO NOT USE THEM.

I order Directv on 10/3/2016 online, was with an agent for about an hr. He went over all the details, pkg I would be getting monthly rate and also told me that I would be getting a 200.00 visa gift card that I could use anywhere. He was telling where he used his, he even said I could pay my AT&T bill with it if I wanted to, we must have been on the phone about an hr. He told me I would be getting it in about a week. Well I called today and asked them about it and was told they don't see anything about giving me a gift card, so do you think I am mad, well yes, so told them that that was one of their promotion deals, besides the fact that I would be getting a good deal for the next two yrs. So I canceled my current cable and went with them. I told them that I wanted phone call from someone higher up within the next few days.

Representatives tried everything to complete the install but it was not possible due to contract with landlord and resulting issues with device placement. The install would have been completed ahead of schedule should an agreement have been reached.

An amazing all around experience. Even though I had missed my scheduled install time because I wasn't home in the morning when the technician Paul ** showed up to install your services, I called into Directv to see if they could call the tech or email or something to get in touch with him. The first lady couldn't but made notations in my files about it and rescheduled my appointment. I then received a call from directv and the lady I then talked to was able to call the tech. Ask about coming back, which he just finished a appointment. Said he could. He showed up before I could end the phone call with the representative. Within I'd guess 15 minutes from when she called him he was here, and within an hour everything was done. I'd really like to commend them all in their handling of everything, and their professionalism.

I have noticed a sharp decline in customer service by DirecTV. This decline began with the purchase by AT&T. We have been with DirecTV for over 15 years and now am seriously considering moving to Dish. Our community was recently hit hard by a storm and our dish was damaged. We have been without service for a week. I have had to call every day for 4 days to get my damaged dish repaired, only to get someone who has me explain the problem again only to ask if I want to cancel the appointment. They do not care to listen only to tell you we can't send anyone out this week. The next day the system calls again to cancel my repair service and we start again. Not even an offer of credit for the 6 days without service. I guess at some point a business becomes too large to care about a customer.

FTC has taken some actions against this company's horrific customer care and service and fraudulent sales practices, but it is clearly not enough to have any effect. The company is set up to dissuade any patron from ever getting what they need. Prompt systems, overseas employees, no ability to reach anyone for followup, company policies that say "go away and don't bother us," that is what you are met with. They do all they can to gain your business, then look out. They use primarily outside contract workers who don't give a damn if they give you what you need but rather that they get paid for doing as little work as possible.

Called in and was told I was no longer under contract and my contract was currently month to month service. Called 3 weeks later to cancel and then was told I had 8 months to go on my contract. The person on the phone told me she was the supervisor with the highest authority in the call center. I was an existing customer since 2013 and moved my service in July of 2015 with no break in my service. Today I call to cancel since I have decided to go back to cable. Now they are trying to tell me that I owe for an early termination based on the fact that I was a new customer. Beware and document everyone you speak to at DirecTV.

It is the worst company I have ever dealt with. If you have equipment problems which is always, they will not honor it. Once you sign the contract you are pretty much screwed. If you like your life now do not sign up for DIRECTV. You will be sorry.

I called Directv wanting to switch to their service. I spoke with a representative that explained the packages, the discounts based on my credit which included season 2016 and season 2017 Sunday Ticket. I asked about getting the $200 AT&T rewards cards, the rep said I had to sign up with AT&T. I could not sign up so I was told I couldn't get the rewards card. I answered all of their questions, agreed to pay and did pay the $7.75 fee and was scheduled for next morning install. After I hung up my wife asked me about the $200 AT&T rewards card. I told her we were not able to use it because we were not going to switch over to AT&T. She said the card had nothing to do with switching over to AT&T. I called Directv right back spoke with a rep about the reward card. She said she could cancel my old order and reschedule using the rewards card. I asked her if it was going to change any of the pricing we agreed upon on by first call she said it would not.

I called to ask about a DVR to be added to my service. The lady I talked to said they could come out tomorrow and hook it up for me. I asked her how much it would increase my monthly bill and she said, "There is no extra charge. It goes with the serve I already have." She then transferred me to a different department to "verify that I want this equipment". That person informed me there was an additional $15 per month for the equipment. I corrected him, explaining what I had just been told and he said, "We cannot lie to our customers. It is an additional $15 per month. That is why you were transferred to this department." I cancelled the DVR. I also told him their "departments" need to get on the same page. Is this a training issue? I was obviously LIED to by one of the departments.

From the initial call I was surprised to find myself talking to such personable individuals that were genuinely interested in helping me set up service. Tomorrow is the day the installation is to happen and if it goes like the rest of the contacts have, this will have been the most surprisingly enjoyable experience ever for me!

Before At&t took over direcTV you used to be able to "negotiate" your package price or they would give you something like free movie chanews to make up the difference in cost. Well not no more! 14 months ago At&t took over direcTV and is really losing valued customers due to price increases and not helping you lower them. My price was around $100 or less since 2007. Now all of a sudden I'm paying $180+. So I called in to see what I could do and the so-called loyalty dept. said I couldn't get a better deal than that, but they could up my speed on Internet from 12mb to 18mb per second. OK well if that's all I can do let's do it.

The fix for a missed appt was easy to fix when it was discovered my phone number with the tech was incorrect. I was correct on my account. There was confusion because I have an acct in WA on suspension and trying to start another account in my second home.

DIRECTV just lie to you every time. They said my bill will be one price then later I received total different price, a higher price. Plus I called about the problem. They just ignore me. Plus I have 2 years contract now. This is hell being with DIRECTV.

We had an appointment for an equipment upgrade. 2 hours after the end of the arrival window, I called DTV. After being rerouted 3 times, I reached an extremely bad attitude customer service rep who first claimed that "they had come to my house and no one was home" - lie #1; then claimed that "they called and left a message" - lie #2; then claimed that "they called and no one answered" - lie #3. I requested to speak to a manager and she refused, claiming that all she could do was reschedule. She also refused to give me her name. I finally rescheduled but had to schedule for 2 weeks out, when one of the previous people I talked to said they would have someone tomorrow. Very unhappy with their customer service.

I have had 2 issues with my DirecTV in the last 2 weeks and could not be more pleased with the service I have been provided. The first time was with my remote not working properly. I called and I believe his name was Robert (I wish I had written it down) as he was very patient with me over the phone trying to help me set my remote. Today I had accidentally entered a password incorrectly and could not get into one of my boxes (parental control). I had the pleasure of chatting with Daniel and he reset everything right away. He was friendly, knowledgeable and did not make me feel stupid for forgetting the number. I am so pleased with their level of customer service! Thank you!

Garry, the service technician, was wonderful and extremely helpful. The lady we spoke to over the phone in order to change the time was very nice and helped tremendously. Their enthusiasm and attention to detail was top notch and they really were attentive to our concerns.

I had an installation scheduled for this morning between 8-12. I checked the website for the status and it said it was on hold. I called Directv and spoke with a representative who advised there was no technician available to do the install and that I would have to schedule my installation for at least 8 days later. I became upset because they had this appointment scheduled for over 9 days and nobody ever felt the need to contact me to advise there was a problem. At that point I was pretty upset and long story short, I spent over an hour and a half on the phone, transferred over 10 times and disconnected once before I was able to reach a manager to cancel my service.

I wasted a half hour on the phone talking to and on hold with a ridiculous customer service at DirecTV. The issue was with a PPV event that was supposed to be $49.95 for the standard definition (SD) version but was charging $59.95, the high-definition (HD) price. Eventually I was told that it was only available in SD even though you could order it in HD. In other words, if you sign up for the HD version you would pay the HD price but get it in SD. I told her over and over that was not how it was supposed to work but she said she couldn't do anything about it. After being on hold for many minutes, I am assuming that her boss granted her permission to offer me a $5 discount from the cost, which was $10 more than it really was. I finally gave up and rented the event on the computer for the correct amount of $49.95.