DIRECTV Reviews

I am very satisfied with DirecTV as all provider prices go up after your first contract is completed. My cost seems high but it is the same with all companies. I would recommend it to anyone.

Have been a DirecTV customer for 10 years. Always great customer service - until absorbed by ATT. Using their internet service has been mostly a real problem: checking issues with customer service is really frustrating. Would use other options for Internet, but they're limited.

With Directv, any kind of bad weather and you will not have TV. Shows are constantly going out in the middle of the program. Very frustrating. Customer service is ok. They try to be helpful and will set up appointments for workmen to come out. Appt are scheduled 8-12,12-4,4-6 and you need to be home.

Love almost everything, just wish it didn't cost so much. What I also don't like is the hassle I have to go through to watch a show on demand - I have to use wi-fi, and set up takes a long time.

DirecTV only cares about new customers. They get all the deals. Customers that have been loyal are treated like they just don't matter, that's why I'm canceling. Also, I have a $30 package, yet my bill is $74 after all of their add on fees!

Misleading sales and customer service. What a nightmare. I have also filed a complaint with the BBB, the FCC and the California State Attorney General. On or about 9/13/2017 I had the unfortunate pleasure of inviting a AT&T, DirecTV solicitor into my home at a senior mobile home park I live in Southern California. He can give me DirecTV for $49.99 for two years guaranteed with HBO and all the other movie channels free for one year.

When I was contacted about signing up. I was told I would receive a discount for 24 months. The whole time of the contract. Then a year into it I'm informed that deal is only good if you sign up with ATT for some kind of a service. I wasn't told this when I signed up or I wouldn't have done it.

We went with DirecTV because they offered a 2 yr lock in price for their service. After 1 yr they raised the monthly price for service. We talked to 5 different representatives on the phone and 3 said it would be taken care of and then we got our monthly bill and nothing was taken care of. Finally 1 representative said that the increase was what it is and if we didn't like it cancel our contract and pay $200 to get out of it. Thanks DirecTV. As soon as our contract is up we will be switching back to Dish. Had them for years and had no problem. Dish equipment is better anyway. Should have never switched but DirecTV called and offered a cheaper services but after a year they raised their prices.

You should boycott DirecTV for life, too! Overrated cable provider that will eventually lose all of its customers to this digital age of apps and options. Worst customer service of them all. Three days of no show technicians to install a move, hours of phone waiting, missed work due to their time-frames of tech availability, and just horrible customer service reps. HORRIBLE and UNACCEPTABLE! I asked to speak to a supervisor, they said none available, couldn't get answers to my account questions... replied "I don't know". How can any company run an operation like this with such low ethics, lackluster service, and poor quality customer care. This greedy, deplorable company should be boycotted to be taught a lesson and management should be aware of the loss of customers now that competitive options will make them lose business.

I "bundle" my AT&T landline, internet and DirecTV for a lower overall price. The DirecTV has been giving very good service with no interruptions. The available channels are great and the quality is fine.

The overall satisfaction regarding DirecTV is mixed. I enjoy the choice of so many channels, but a majority of some of the channels are those that you have to pay for. It would be much easier to show what you get by default and that's it. Then provide an option that is hidden unless you choose it to be shown channels that you have to pay for.

Every time it sprinkles, it pixelates. Worked on before and no improvement. Sounds goes out. Have to turn off and on to fix. When it rains hard, it says, "Check cables." Does nothing.

Between the numerous outages during storms and the cost we pay for service, we couldn't recommend DirecTV to potential subscribers. My husband particular pet peeve is the lack of baseball and football coverage, unless you want to pay an outrageous price for a package.

DirecTV offers value for a great product. The price that I received is for 2 yrs. Outstanding! Although we still do not like the contracts, the channel selection is excellent and the customer service has been superb!

Did not help with bundling with CenturyLink. Charging me full amount. Year contract. Overcharged and customer service does not help and they did not call back when they said they would with a solution.

They are never honest. Their prices are too high. You can't get incentives if you are a old customer. They start you out with a price and it never stays that way. The picture goes out if it rains too hard.

They don't deliver on what they initially promise their customers in order to retain them as continued clients and when you call to inquire you never speak to the same person and nobody can confirm your previous conversations. They find prior account notes difficult to locate and they say they are not able to connect you with the people you last spoke to. It's like they want to discourage you from calling. Horrible customer service.

I really like cable because I get to watch Lifetime and The Little Women of Atlanta, also Sanford and Son, Good Times! The only problem is when it storms, it knocks the cable out.

For all the money that's spent the channels are horrible. I will get a fire stick for less and save a ton of money. The customer service representatives are horrible.

I cancelled my DirecTV and have not had cable currently. There were numerous channels but nothing of quality that I wanted to watch. The price was also too high.

We have a commercial account that is supposed to be auto pay but little gremlins stopped the payments. I have contacted them three times, each time being assured that it was solved but that was not to be. So I again had the pleasure of talking to many many people at Directv and was provided many rest periods as they transferred me from person to person. Customer service prior to AT&T merger was not good. Now it is beyond bad.

Robert ** from DIRECTV came to my home, was extremely polite, knowledgeable, & helpful. He installed new, upgraded equipment and made sure that I knew how to use it before he left. He also left written instructions & ensured that I knew where to look for answers. He also left his phone number and reassured me that he would personally return to correct any problems/difficulties. Mr ** worked around my 4 year old granddaughter & her two teachers (who also happened to be in my home at the time of installation). He patiently waited while they left so that he had my undivided attention while explaining the changes in my service. Truly a very caring, but professional, young man who represents his company well.

When I called this company to inquire about service I was told that they paired with Frontier for WiFi. I began receiving 2 bills not 1 as I was told. I called Frontier and they told me DirecTV does not pair w/ Frontier. Today I spent over an hour being transferred to be told I am out of the grace period and have to pay a $360 term fee. Don't use this service, they like to get you into contract and then charge you to disconnect.

A lot of times, I can find an answer on the internet. If not, then customer service can walk me through the solution. If on the rare occasion that I need a technician, I usually have one the next day. They are always courteous and professional. There are a lot of channels. I am pleased.

Unacceptable signal loss during every little storm. Installation teams that don't know what equipment i.e. The dish currently installed so arrive without required materials for an upgrade then they never came back or contacted me to reschedule but did start charging me for services I never received.

I have been a DirecTV customer for many years and the service has been excellent. The only outages that have occurred have been the result of huge thunderstorms. Customer service has overall been very polite and helpful, and maintenance when needed was prompt and professional.

Lose signal every time it rains and I have to call every month to get them to give me what was suppose to be a 2 yr contract. Might be good for 1 month, then back to square 1. Don't promise me something then change it. They call this the bait & switch.

DirecTV lied about the contract, never provided service that could be watched, and demanded a full contract from us even though they did not provide service. Viewing history shows it never worked!

I have had them for almost two years. Every time I have a problem it's a quick easy phone call. I highly recommend them. They are easy to deal with and fix problems quickly.

I am thinking of doing away with DirecTV as soon as my contract is up in October. They are very expensive and lock you into a 24-month term then slowly increase their prices, they have done that to me and when you call them they give you the runaround. Yet they will offer new customers a way better price package for the same channels I get.

There is a large diversity of channels and on demand to give everyone a great choice! We do not lose service because of storms as often as some detractors say, losing service is rare and is short lived! The positioning of the dish is always important for the technicians, one is to make sure you get the best reception and the other is to hide the dish from view as well as possible. We have never had to call for technical support, the chat or online. Support is unbelievable and I would recommend DirecTV to anyone!

There are too many programs repeated on several channels. These are all paid programming channels with the same programs. Of the 400 channels that I have, most are PPV, paid programs, and Cinema (also PPV). I have seen the same paid programs in the channels below 100, then 100-200 are PPV, then the same paid programs again in the 200's, and again in the 300's. Movie channels are very limited and the rest are news or sports.

Was unhappy with always losing reception. Cancelled with CenturyLink who the package deal was set up with. CenturyLink cancelled with DIRECTV and they ignored the request so we got a bill 6 weeks after we cancelled. Stalled. Transferred me around for days and nothing. DirecTV is now in bed with CenturyLink. All they did was give me untrue facts and bill me for 6 weeks that I never used them.

I was unknowingly charged for NFL ticket and told a refund cannot be issued because it is two days passed the deadline. Since my services are bundled, I am paperless, and my bill is automatically deducted. I did not know why the rate increased and did not have the time to immediately inquire about it. I have been a DirecTV/AT&T customer for 15 years. This is the 3rd time in two years that I have been overbilled and not refunded money. I will no longer be a customer.

I recently became a customer with DIRECTV on Sept. 7, 2017. I ordered the product over the phone. My concern was that fact that it was a two year contract. The customer service rep informed me that I had thirty (30) days to disconnect my services if I was not happy. During the installation the Technician informed me the same exact thing "Don't worry you have 30 days to cancel if not satisfied with the service." The technician also state that they will remove the dish on the roof, because they were not allowed to remove anyone else dish except their own.

They quoted me one price and I was very diligent making sure they quote included fees. When I got the bill, it was 25% higher than they quoted. I called to verify, that it wasn't a mistake in billing and they said it was correct with no apologies. We canceled immediately, as I believe that what they did was complete fraud!

DIRECTV is very good. I have been a customer for many years. Love all the shows, service is great and the bill is very easy to understand.

I feel that I am paying for watching nothing but commercials. The cable companies are making monies on the consumer and the advertiser. Something should be done to curb the constant long commercials, so that watching TV would be a pleasure again. I am seriously thinking of not renewing my subscription.

Directv promise to provide full support AND ensure the billing will be accurate. This is not the case. Also, the format for guide, the channel line-up and remote control setup are inferior to other providers.

I have had DTV service since 2008 & have not had major problems. If there is a question their customer support is great. They really work for me. I had a question about an increase in my bill. I had been paying $5 and it went up $20. I called and it was explained previous was a promotion but if I wanted to d/c it I could. I chose not to as the protection far outweighed the cost. I would recommend DTV over XFinity.

My husband and I love our DirecTV. Even the picture on our tv's is much clearer. The price is a lot cheaper and now we have 4 tv's hooked up to DirecTV for less than the price of one tv with our other carrier. I am so glad we switched. Happy.

Was in a contract yet bill kept being different. Calling in was a time consuming nightmare. After about 3 times, on different months, calling and wasting time we called it quits. Paid the early termination fee and went to HDTV over the air. Until there is no contract a la carte channel selection, at more reasonable pricing, we are done with Satellite and Cable. We have run the gauntlet of Cox and Dish prior. Pricing is way too much for TV service.

I was a DirecTV and Verizon bundled customer. In other words I paid Verizon for my DirecTV, internet and landline. When DirecTV and Verizon separated and I needed an explanation of my bill DirecTV’s customer service could or would not provide clarification. It appeared as though both Verizon and DirecTV had billed me for the same time period. After a fruitless conversation with two representatives I requested a supervisor and even asked for the retention department. The attitude was that they could care less and I have finally resolved the issue by cancelling the service and requesting a final bill. This could have been circumvented if customer service had been trained on how to handle former bundled customer’s questions.

Buyer beware: The AT&T contract means nothing. I have never had such poor service in my life. I am shaking angry and I don’t get angry. I have cried on the phone, I’ve been so angry. We received our 2nd bill (yes we've only been customers for 8 weeks) and it was wrong. Long story short, I was told that the quote I was given when I signed up ($99.99 for 24 mos. for the Entertainment pkg) in August was incorrect because they stopped running that special in May and therefore it couldn't be honored. Even though the person I spoke with on the phone for an hour this morning assured me that it would be fixed and she was sending me an email to confirm everything. I called tonight because I haven't received the emails. The person that I spoke with said that it the prices couldn’t be fixed because they’re not running that special anymore.

DTV is continually a deceptive company that makes offers they cannot fulfill by using misleading phrasing and false advertising. Any device anytime, with NFL Sunday Ticket Streaming is such a lie. It is one device at a time per account, so even a family cannot watch from multiple device. Someone should sue you for false advertising.

On Friday Sept. 29th at about 2:00 pm my DirecTV service went down. Nothing on both TV’s in my home. I waited 30 minutes and nothing so I called the DirecTV service number, after being on hold for 33 minutes a person came on the line who I could barely understand. I explained my problem, and after another half an hour of explaining on my behalf and going through numerous gyrations as requested by the telephone rep. nothing worked. The rep then said they would send a service person out on Tuesday. As explained by the rep the service person in my area only covers my area on Tues. and Thurs.

We have repeatedly reported the error returned "There was a problem connecting to DirecTV" whenever we try to access programming. Today (9/30/2017) we paid for a rental movie and the movie would not play. Instead, we received the error "There was a problem connecting to DirecTV". In short, DirecTV is charged us for a service they (and their network) are unable to deliver. We are contacting DirecTV for a refund of the charge to our account.

All I can say is the bill is too high, and keeps going up. For what you pay every month you would think there would be more channels to select from. You would think, that as many people that have DirecTV or any other satellite company the prices would go down instead of up.

The bill is too high. All the fees are crazy. Then if and when you get discounts they don't last long then you have to call & look for new discounts. Just requires a lot of time. Would like just to keep set fee instead of having to shop around every 6 months.

The customer service is awful. No one knows anything when you call. They are way overpriced when the service is always going out. I have a bundle package that was suppose to be $160 a month with taxes and all and I'm paying well over $200 and I can't go back to previous provider because of contract so I'm stuck for 2 years. Biggest mistake of my life.

I attempted to get new DirecTV service installed at my house from Sept 1-Sept 30. FIVE different installers came to my home! Here is what happened: 1st Installer said he had only worked at the job for 3 weeks and didn't know how to do it. 2nd Installer showed up 3 hours late, made a plan of action to do the job, then said he couldn't do it because his department was closed. 3rd Installer told me he had to leave because his daughter was sick. Told me his supervisor would call me. No call came. 4th Installer said he could only do the job if someone ran cables. Claimed he was not allowed. Conflicting report with that of 2nd Installer. This installer arranged for a 'buddy' to run the cables that weekend for a fee. His 'buddy' was a no call, no show. I had to call DirecTV again and schedule another installer.

I don't watch much TV and when I contacted DirecTV customer service I wanted only internet service but they only provide bundle packages and had to sign up for two years. I felt disappointed that they didn't offer alternatives. That's why I feel they don't deserve more than three stars. As soon as my two years are up I am going with a company who will provide me with what I need and don't have to sign any contracts to be forced into remaining their customer. If a company excels in service and product, the customers are happy and loyal, no need to force them to remain buying their service.

DirecTV worked well before AT&T took over. Since then it's a lot less reliable and the signal quality has diminished significantly. There are more outages and many new problems that never happened before at all. For example, sometimes recorded shows cannot be scrubbed. Which is hard to understand unless AT&T has made a deal with advertisers to prohibit fast forwarding through ads despite charging customers for the feature.

DirecTV's customer service is 10 times better than Charter. In my opinion, so is their service to customers. Although it's been awhile since I've had Charter, I find DirecTV a much better company.

Since AT&T took over DirecTV their overall service/features have gone downhill. They do not permit email contact. Their new receivers have taken away incoming phone contact that used to be displayed on TV screen. Difficulty scheduling home tech appointments. Chat personnel not knowledgeable enough.

When I called my local power company they offered to sign me up with DIRECTV. We already have DIRECTV but the operator said they could offer me a better deal. I agreed to 3 months of HBO and Showtime for free and free NFL Sunday ticket. I then received an email that had my order number and a request for me to call DIRECTV so they could finish my order. I have called 3 times now, and each time they claim they cannot find my order number and either put me on infinite hold or hung up altogether. The people who answered the phone claimed they couldn't hear me and that I should "slow down" when talking to them. They say in the email that they will cancel my order if they don't hear from me. Sounds to me like they don't want my or anybody else's business. I'm so mad I'm ready to cancel my current subscription with them.

I am a subscriber of many years. DirecTV was my favorite provider of any service provider. Alas, AT&T purchased them. I am currently 10 days out from a technician visit that did not correct the problem. I have made repeated phone calls without being able to talk to a live person to schedule a new appointment. I do believe that my calls are being dropped/blocked on purpose. What a shame that such a great company has been destroyed by AT&T.

DirecTV is probably the best of the satellite providers but it isn't cheap- I am wanting to go with one of the new streaming services but the wife is not willing to "cut the cord" yet. If our budget was tighter, DirecTV would be gone by now...

DirecTV does not allow their customers to do online changes to your programming if you want to "decrease" your current plan. We have a total of 10 units in this home and is also a vacation home. When we leave we are paying for this service that no one is using since the home is not occupied.

They rope you in with a reasonable low offer and then after a year, they jack your bill way up. In my case, my bill jumped $60.00 a month. There are more Shopping Channels than anything else. If you want to buy a Veggie Bullet, do an Organic Juice Cleanse or a Tummy Tuck Miracle, buy an Amazing 3 in 1 tool, or Grow Thicker Hair, then this may be for you.

Service is great, about 1/3 to 1/2 of the channels are trying to sell me something, and the customer service basically sucks but not nearly as bad as Comcast.

I am a senior citizen and have agreed to bundle the DirecTV at the rate of $120 for high speed internet and cable. I was told I would get NFL Sunday ticket for free, but it didn't happen. My bills have not been under $315 for service for each month. Beware of a gift card of $100 for signing up, they find a way to collect the money back. This company is about deceptive trade practices and prides themselves on cutting your services off and changing the rates (that are supposedly locked in for consumers) at their conveniences. I was lied to and They sucked the money out with no clear justifications... Keep customers on hold for 2 hours at a time. I'm on hold right now and it's been 190 minutes of trying to speak with a supervisor. This company representatives record bad notes on customers so when the supervisor picks up the call they back up the rep and not you as a consumer. No more of this BS!

I've been a loyal customer for very long time. Today I called to inquire about reducing my plan as I have a lot of channels that I do not watch. I was not in front of my TV or a computer at the time of calling. The person I was speaking to was named, Brian. Brian made me feel pretty dumb to be quite honest. He asked what channels I watched often so I told him I watched ESPN but was uncertain of the other channels at this time as I haven't put much thought into it. He then stated "Ok, I'll move you to the Entertainment package" and proceeded to make the change.

DirecTV is horrible, from the TV losing cable service every time there is a drop of rain up to the worst customer service I have ever received in my entire life. I am a victim of Hurricane Irma and due to the hurricane I am moving out of state. The first lady I talked to wanted to charge me $420 for my cancellation of service and I had to fight with her to receive a waive of that fee due to being a hurricane victim. She then explained to me that she would have pre-paid shipping boxes out to me the day before I move. The day before my move comes along, and I didn't receive any boxes. I called DirecTV once again and another representative let me know that the lady I talked to gave me false information and that the boxes wouldn't be shipped to me until the day my service stopped.

They ended up honoring the remainder of the contract, said there was a clause, that was never told to me, that I had to purchase one other ATT item to remain at that price. Fast forward to 2024 and I still have great DirecTV service, just wish the rates were less and more affordable for the 20 channels that I actually watch.

Their bill is high but I never had any problems with them. I have had problems with ATT so I hope that this merger won't affect them. DIRECTV is great.

Bad service and not reliable, my bill goes up each month. No grace period because things happen and then they are rude when you try to make some kind of arrangement to keep your service on.

Prior to its becoming an AT&T company I would have given DirecTV all 5s. Now the cost is higher and the repair service is far, far less prompt - and each one ends with a sales pitch for "better" equipment at a higher cost. If others offered whole house DVR (we have a tv addict) we'd change.

Whenever I call DirecTV, I always go to the cancellation dept. and they are so helpful. Customer service can only go so far. I've been with DirecTV since 1995 and I find them awesome!

I signed on to DirecTV/AT&T through a representative at Costco, I was promised a promotion that ended up being a nightmare. I was told I could get internet and DirecTV for $98 plus tax, and two gift cards. One would be from AT&T for a hundred dollars, and the other was from DirecTV for three hundred dollars. The very first bill I received was for $244.00. I called to find out why wasn't it the price I was promised and was told that they cancelled out my original contract and this was only a one time fee.

I have had a problem for almost a month now. What makes this situation even worse is because I used to work for a third party company and I know their schemes. So I placed my move order and was told I wouldn't be paying anything additional. Much to my surprise I was billed an additional $670. I have placed multiple calls and have been told it would all be credited. I have yet to see this credit. I have spend upwards of 7 hours or more to try and get this resolved.

I am fully convinced that terminating the service with DirecTV is intended for customers to give up and keep their service. Quickly: DirecTV re-activated our account without our authorization. Reactivation fees were going to be charged us. Deals were made not authorized by company. Numerous phone transfers, long hold times, numerous different phone numbers given to me to contend with. No previous notes left on account for account-review. We left several messages to Customer-Care contact without any return calls. Run from DirecTV. My NFL deal was no deal at all, in 2016 I could not view my team as the previous year, but they happily charged me! Run away from DirecTV!

I canceled my DirecTV account on August 15, 2017 after 5+ years or good service. They provided good quality signal but the cost was getting out of hand. Two weeks went by without receiving the equipment return boxes so I called about that (Aug 28). Apparently the stuff was so old they didn't want it back, just the access cards. Then the conversation turned to why I canceled, how they have great programming and packages, what I'll be missing etc. Of course, I'm missing nothing, can get everything I want or need at a fraction of the price, so, no, not interested in a revised bill nor new equipment.

I spoke to someone on 9/10 - I asked what I owed and she said I would have to make a payment of 79.84 and then I would owe 149.00 and have to pay it by the 30th. I asked if I could pay it on the 4th, she placed me on hold and then came back and said yes. I wake up today and they had shut my services off! I chatted and was on with them at 7:45 am and just disconnected at 9:56 when Sebestian the supervisor disconnecting the chat on me! They were not willing to assist me and now tell me my bill is 355. How does my bill go from 149 to 355 in less than a month?? Even though I was told I would not have to pay until the 4th I offered to make a payment today but the-the two agents Yulieth and Sebestian (the sup) was not willing to assist me at all.

They have been great and fair with me, and if my kids mess up something, all I have to do is call, and they direct me on the phone until we get it back on. Sometimes I don't understand what or where something is on the television, but they always say, "It's okay, we will wait!"

I have been with DirecTV since 2004 and even when we have had huge storms in WV I have not lost service, still using same equipment. And also, they have worked with me during financial crisis by putting some boxes on vacation as opposed to disconnecting me, also not raising my bill.

I love DirecTV. Only loss of service is during a storm. I am still under the cheap get you to sign up contract. I will see what happens at the end. I hated Time Warner. Verizon was good but prices were crazy.

I had U-verse and liked it. Discount on most of the movie channels. They talked me into DirecTV. I had DirecTV before and really enjoyed it. I am paying what I was with U-verse and I don't have any movie channels and not very many channels to watch. Big mistake.

TOLD IN AUGUST 2017 MY DISCOUNT WOULD EXPIRE! I called customer service to find out how much my bill would be if I could afford it! REP CAME ON (man) very cherry, talking said, "Wow you've been a customer since DirecTV started!" He told me he could offer me a new discount, + a lower rate that would be 52.00+tax! Okay. That's 15.00 less than what I was paying. AUGUST bill was 52.17. I felt so good (being disabled TV is my escape). I even told friends about my great TV. NOW get SEPTEMBER BILL 105.00. Wait a minute, called customer service, lady said you're out of discounts no more avail.

It is a negative 1. I have been with DirecTV for around 8 years. I have had enough. Since AT&T took it over pricing has gotten out of control. My bill was 100.00 about over time, raised to 175 plus. Really then if you forget to pay they interrupt as they say your service. Really shut it off. Even though you are paying a month ahead with their billing. So I said enough is enough. Called tried to tell me, "Oh pay this much it will be back on etc." I said, "Send me a box and labels, I am done. You are overpriced for crap. Same things on all the time, nothing changes. For that price you charge I can buy new movies to watch cheaper." They tried and tried. I finally snapped. "Send the box and labels, I am done." Stated got it. I have cancelled my service with you as of this date. "We will charge you until equipment is back." Another way to steal my money. I noted date I called you if box and labels do not come in a timely matter then you can not charge me. Then hung up.

This company doesn't even deserve one star! I have been on the phone with DirecTV AT&T for the past 5 days & it has been a huge waste of my time! All I'm trying to do is get my DirecTV hooked back up at my new address. I was promised on the first day (Friday) & sent a confirmation email that my services would be hooked back up yesterday but no one showed. After I called and was hung up on THREE times yesterday as customer service agents kept transferring me & putting me on hold, I was finally told that the agent who promised my installation for Monday morning accidentally put the order in for an entire month away and that I would have to wait until the next afternoon so that meant me taking off of work again. I told them 3 times that my landlord requires the dish to be put on a pole and they reassured me all three times they had that in their notes.

It almost October and I have been trying since August to have my service set up. All DirecTV needs to do is send me an access card as I was so foolish to send it back a year ago. I call customer support and spend an hour each time on the phone and each time I am promised they are sending me an access card. And when no access card comes in the mail I call back - wash, rinse repeat 10 TIMES!!! I'VE HAVE CALLED 10 TIMES AND STILL NO ACCESS CARD!!! One time after spending my hour on the phone and being promised the card, the next morning I get an email telling me my account has been canceled and to send back the gear. This is AFTER I WAS PROMISED MY CARD WAS IN THE MAIL!!! If they didn't have a monopoly on the Sunday Ticket I'd have ZERO interest in this crappy company. Ever since AT&T took over they have been horrible.

On hold for 56 minutes. Rude Customer Service. Robbing people for NFL ticket when they didn't even order it. I hate football. Never even got my problem resolved. 56 minutes of my life gone that I will never get back. Now I get to wait on some "escalation" Dept to call me back to see if they are going to refund my money for a service I never ordered. Could be up to 72 hours before I hear from anyone and my problem may or may not be resolved. Dish is looking highly favorable. Every time the wind blows or it sprinkles my service is out. Really need to work on resolving issues within the first 10-15 of a phone call. Prolly need to update your IT department to fix the wait time.

I had two DIRECTV accounts. I had to cancel one of them due to bad weather in my area, but wished to keep the other very separate account. I went over it several times with them, but they cancelled both accounts anyway. When I called to complain they acknowledged their fault, but still charged me $21 to reinstate my account. Because it was now a new account I couldn't log into my DIRECTV account online and couldn't set up a new one. On top of that they have been unable to send me a paper bill because it's not to the address where service is received. So, I spend two to three hours on the phone with them every month and because they cancelled me and started a new account they want to hit me with an early cancellation fee, even though I have had a DIRECTV account for the past 15 years. Don't get DIRECTV!

They are always there when something is wrong. At times it might be off in the morning if there's been a bad storm and when I return it's back on by itself. Customer service is helpful to talk you through the steps to get it up and running again. Promotional runs customers service will help you get your bill down. Some get more pay less.

I believe that DirecTV is one of the best cable/satellite companies around. The service and the quality is excellent. The customer service and technical unit is one of the best.

One word of warning, watch out when you call for a problem. Their #1 mission is to sell you more. Also if you have a plan that you had for a long time don't let them change it because you can never get it back even when they tell you can for 30 days. They will not let you. Can't trust them.

My largest issue with DirecTV is that they are extremely expensive and the only way you can get all the channels that you enjoy you are forced to have to purchase the larger packages that have a whole slew of channels that you would never use. I really think they could handle that in a different manner, but it is what it is so you either have to do without some of your favorite channels or pony up the money.

We moved into a new home last week. A few weeks earlier, we set up a new account and scheduled the installation. When they didn't show up, we called, and they put our account on "hold" because they had a phone number to our old house. We updated our phone number and rescheduled. The second time, they did not show up. When we called, they had our old phone number and put the account on "hold" again and all the customer service did was apologize and say there was nothing they could do. Now, it's another week before they can come. They refused to work with us, and stonewalled us. If we had another option, we would go with another provider. We are at their mercy, and this is a nightmare. If you have a choice, DO NOT use DirecTV.

Tim ** (fake phone # **) came to our door representing himself as the only salesman in our county that could work with us on satellite TV. I did some research and he is probably a free-lance salesman. He can say anything he wants to to make a sale and customers can’t hold DirecTV/AT&T responsible. He said Dish and DirecTV were now the same company and he was their only representative. We had Dish but he said Dish wanted us to convert to DirecTV to save about $65 per month. He also claimed to add some packages such as NFL network for free. We took the bait and signed a 2-year contract. After 2 Sundays with no NFL network we smelled a rat. Contacted DirecTV and was given false information; Contacted Tim ** and his phone had been disconnected. Did some investigation and found out our bill would double after the first month(s).

First let me start off by stating that I had ATT and had no problems with them until my contract was up and they decided not to say anything but rather charge my bill an astronomical amount. So, I of course called to find out why and what could be done about this. The woman that I spoke with told me that my contract was up HOWEVER they were having a special with DirecTV. I was promised one price (about $167 a month), the NFL ticket FREE and the premium movie channels free for 3 months. Great deal right?

I ordered DirecTV on their promise that they had the PAC 12 football channel. They lied, and more than once about having the PAC 12 Channel. My 85 year old father with Parkinson’s and severe Macular Degeneration has few things in life he’s able to enjoy. The PAC 12 channel is all he watches. The DirecTV service representatives KNOW they don’t have the PAC 12 channel, but instead have random games from the PAC 12 on numerous DIFFERENT CHANNELS - MANY OF WHICH ARE PAY PER VIEW. Through their phone customer service it took me THREE days to get them to admit they don’t actually carry the PAC 12. I asked to cancel my contract - it took over 3 hours on the phone and cost me almost $1,000!!! This was all because of their lie! If ANYONE knows how I can sue DirecTV in small claims court please help me! Dealing with DirecTV is the single worst consumer experience I’ve had in my 67 years!!

It took 32 minutes to get confirmation of my returned equipment. I was charged nonreturn fee of $250 and no one could tell me if it was received and when it would be reversed. Eventually after my time was wasted it was told it was received. The good customer service was on the front end with installation. Horrible on the back end with equipment return. Not to mention the numerous calls and inquiries about why I changed providers after the fact when they would not reduce my bill. Extremely frustrating and irritating.

The big thing in TV, DirecTV HD is not working on my DVR, which caused 4 of the 4 shows hoping to record not to record Thursday night. I called Directv now AT&T, Friday morning at 8 am, I was told due to computer problems they would need to call me back. With no phone call back by 11 am and an upcoming appointment at noon I called them back. The rep had me run tests which I knew would fail for about 30 minutes and then she said we need to set up service call which is what I wanted to do 8 am. Nothing was available the week before I was leaving town and when I return a week later nothing is available for a week after that.

I was not satisfied with my service, if there were rain showers the image would not appear and as for on demand, there were many times it did not work. When I called to cancel I was advised that since I had the internet (AT&T) and satellite (DIRECTV) it would cost me $500. Therefore we reached out to our cable company within 2 weeks of my call to DIRECTV and I now have cable (installed on a Sunday). Monday we called DIRECTV to advise we needed to cancel because we now have cable; the rep indicated it was going to cost us $700 and not $500, the rep stated we were given inaccurate information as the prior rep did not see we were on a promo.

There are always offers and bargains available to new subscribers, but nothing for loyal customers. The shows are repeated over and over on a single channel. We were offered some free movies, which were awful and again repeated and there really were only a few movies available, and then they charged us. We had to call and tie up time and a mess to get charge removed. We have put up with their junk for years. My husband still wants them, I hope soon I will convince him to trash DirecTV for something better and cheaper.

DirecTV is good but what I absolutely get angry about with them is that they charge you for each remote control and various "crap" fees such as "regional sports fee" (I don't watch sports) among one...

Whenever I call it is because I need assistance. Just the other day my DirecTV receiver fried, so I called DirecTV. They wanted $99.99 for the installer to come and see what was wrong with it and $99.99 for a new receiver box. That is just ridiculous for something that you don't even own. Before I hung the phone up they sent me a new receiver box with no installer at no charge. It can be done.

The hardest thing to deal with Directv is loss of signal due to weather conditions. Too many infomercial channels. Would rather pay premium pricing for just viewing channels.

The tech and customer support divisions for DirecTV are excellent. The service not so much. I have had the tech support out to the house 6 times since service commenced two and a half months ago. Wasted many hours of my personal time for work and still have not resolved the problem completely. I had U-Verse previously and service was good but customer service was poor.

I called yesterday 9/23/17 to check the terms of my contract and spoke to a very rude representative named Jasmine from the "Loyalty Department". Back in March 2017 the DirecTV box stopped working and they said they will send a tech because we needed a new box, no idea that a new box will extend the contract. Obviously the equipment was defective and Jasmine said that by replacing it our contract changed!! So wrong! They needed to keep their contract terms since it was not our fault that we ended with a defective box.

When I signed up for Directv they were offering a $150 gift card to new subscribers. The installer came to my house could not get a good signal and canceled my order. I had the trees cut down, ($800) replaced my order and got a new offer for $200 dollars for new subscribers. I contacted Directv to determine if I needed to resubmit my refund request or was I all set. I have an email from Directv that I am all set no need to resubmit. NO GIFT CARD. I asked about it and was told I did not qualify. The email that I was all set came from an unauthorized DirecTV employee. I did everything right and got screwed by ATT.

I have been with Directv since 2003. I have had good experiences with customer service department and at one time would have given them a high rating. Not anymore. I called with same issues I've been having for past couple weeks. All I wanted to do was schedule a appointment for a service call. The girl said she couldn't do that unless I told her why I wanted it. When I tried to say my tv was constantly searching for sat she said that wasn't enough info. This went on for 15 min. I ask to speak with someone else and she denied my request saying she could handle it. She was rude and laughing at me. I finally got date and time and ask to speak with the department that accepts returns of equipment if I should cancel directv. This person was the same. Rude and laughing at what questions were. Her line was static.

I ordered the international package for my F.I.L. Come to find out we needed to upgrade our satellite. With that there was a charge to upgrade it. So we paid for the upgrade on our cc. We had the tech come out but could not get a signal so we could not upgrade our satellite. I called while the tech was there and was told I would receive a refund. A few weeks pass by and on my cc statement there was no refund to my account. I called and spoke to someone who said I would get it within 24-48 hours.

I called DirecTV to have an installation set up and right from the start the problems started. To be brief and to the point, it took 2 hours and 16 minutes to complete this phone call. Once the salesperson knew I wanted the installation he kept putting me on hold. I can only assume he was taking other calls at the same time, to not lose any other potential sales. The right thing to do, would have been to finish with me first.

Long story short (there are SEVERAL complaints regarding issues like this) my services were interrupted as of Sept. 3, 2017 (financial issues came up and was late on my payment). All I needed to pay was just $106.60 to restore services. I make an electronic funds transfer of the aforementioned amount. I find out that this is the incorrect account and the money would not clear so I immediately call and try to stop the payment and of course it's too late. So knowing the payment isn't going to clear I make ANOTHER payment of $107 from my debit card. Now 10 days later I receive an email that I am to be shut off on the very same day. So I call in and go through my bill with the rep and he explains that the notice of service interruption is Incorrect and to IGNORE the notice and that I didn't owe anything until the end of September (which Is in fact correct).

Not the company that I knew before AT&T took over. In April of 2017 due to the increase that was taking place on my bill I contacted DirecTV as I have over the years that I have been with them. Approximately 12+-. As they had done in the past they looked up my account and made me an offer of about $50 per month credit on my account which is the Total Choice Package. They also backdated the offer which was normal to give me a credit on my account. This lowered my monthly to about $98. They also offered me free HBO and Starz for a short period. One was about 3 months and the other was about 6 months. They also offered me NFL Sunday ticket for free. Now that was the most important issue to me and kept me from moving.

Never use DirecTV! I've had the absolute WORST experience with DirecTV customer service. I originally purchased a 2 year contract bundle. After 2 weeks joining the bundle, my internet kept going down, the "system" says I get internet in my area, (downtown Columbus), however, every tech that stopped by for 2 weeks told me I did not. After 2 more weeks of going back/forth with the customer support team and the tech team, we confirmed that DirecTV would switch me to a 1 year contract for just TV. (My mistake for not cancelling after the failed internet...)

My DirecTV streaming and rewind stopped working in June 2017. I have had 4 DirecTV techs and an AT&T tech out and the problem still exist. I cannot stream on demand movies or rewind to the start of a movie. They replaced the dish, moved the cable to fiber optics - replaced the cable box and the modem with no change. After the last tech came out and could not fix the problem I called tech support 3 times and each call was dropped mysteriously. That's it - I am done with these clowns.

Don't sign up with DirecTV! We agreed to a trial of the NFL Sunday channels in the fall of 2016. We canceled the trial soon after, and have been battling DirecTV ever since trying to get our money back. Their customer service is terrible, and most calls last at least 60 minutes each time, with false promises, no notes from previous calls, and no action. It's been 1 year, and still no credit.

We had DirecTV for about 3 years. It was overpriced and nothing seemed to ever catch our eye, so we decided to cancel it in July 2017. Of course they give you the whole "we will drop your bill." "You should change your package." I was told upon cancelation I would receive my final bill in a few days as well as a box to return our receivers. The first "bill" I received stated I would be getting a $35 credit (score!). I received an envelope in the mail to return the cards out of the receivers. After doing so, and about a MONTH later I received an email stated my account was overdue. When calling customer service I was told I owed for 3 PPV movies from 2014! Plus an additional fee for not returning receivers to which I never got a return box for.

I got DirecTV approximately one year ago, at the advertised rate of $60 per month guaranteed for two years and signing a two year contract. Well one year later my bill more than doubled to over $150 per month. I called up their support and, after long wait time, talked to a person whom I could not understand as spoke very broken English. I tried to explain/ask why my bill went up. She stated that if I did not purchase a 2nd service from AT&T within a year, my service would go up. I tried to explain that nowhere in the original contract was this stated. She would not listen, so asked to speak to her supervisor as only got canned responses. She put me on hold and after 45 minutes and the terrible music, I hung up. Got more upset and called back again and luckily got an English speaking person who did try to help.

After having been a loyal customer since 2004, off and on but this last time since 2013, I used to think DirecTV was the ultimate TV provider. But, ever since they merged with AT&T, their product and customer service has hit rock bottom. I wanted to cancel my service after my favorite NFL team was on national TV more and I was tired of losing my signal every time I had cloud cover. Plus I could not get any decent internet with DirecTV or AT&T. I merely decided that Comcast is a better option. Well, DirecTV said they would waive my early out, which was only 3 months. Well after checking my bank balance, I had found that DirecTV used a debit card I didn't authorize them to. Not only did they take money for a 6 month buyout, the bank charged me overdraft charges.

I had had the displeasure of having to talk or chat to DirecTV representatives on several occasions in the few months. The problem is DirecTV Customer Service is in the Philippines and India. The language barrier for technical support is horrendous. Took over 45 minutes to upgrade equipment. Service representative could not understand we had two homes. He never did understand what I was saying to him as I was trying to upgrade my equipment at the time. My equipment was 8 years old and we had decided to get new upgraded equipment. I was not trying to "fix" my equipment. Time is money. DirecTV doesn't seem to get this. However, the Executives do as they make millions.

I wish there was a choice for no stars!!! They don't deserve the one star I gave them. I activated my service in August and paid for my chosen plan plus activation fees. I didn't receive my September bill; so I called to find out what my September chargers where. When I called the automated service informed me of my current charges. Then October comes around, and I receive my bill, which was double from what it was told when I activated my services. So I called customer service to get a better understanding onto why I was being charged DOUBLE OF WHAT MY BILL SHOULD BE!!!

Absolute the worst company on the planet. Mistake was getting them for free football package. Dish installed wrong. Every time it rained it went out. Programs they promise is upgrade, receivers are upgrades. Bill suppose to be 80 a month winds up 140 for the same as cable charge for they lie about billing. Been on phone with them for over two hours going from dept to dept to fix overcharge bill. Stay away from this company. Bad news.

I was entertaining a date with a movie on demand. The choices were a joke. Nothing I even heard of and only a few to choose. Some I picked I couldn't get because I didn't subscribe to that channel and I was willing to pay for the movie. I found a movie I could get, was charged $5.99 and it was the worst garbage I ever saw. I wouldn't watch it all if they paid me. It was a total waste of time and money.

AT&T, and with them now that they have combined DirecTV, is by far the worst company I have ever dealt with. I will try to summarize everything that they have done concisely but the point I am trying to get across is DO NOT USE THIS COMPANY BY ANY MEANS. So basically, we had DirecTV back in 2012. After staying with them for 2 years and having the price increase every year, we decided to switch to AT&T U-verse in November 2014. Soon after, AT&T bought DirecTV and in March 2015, an AT&T employee came to our house and said we had to switch back to DirecTV. After the switch, we continued to pay our bills through our AT&T account, which was under my wife's name. We soon discovered though that we were being charged twice because they reactivated our old DirecTV account under my name and kept charging both accounts for the same service.

Recently signed up for DIRECTV. Was told I would receive movie channels free for 3 months and Sunday Ticket free for one year. Made 3 separate calls on different days to remedy this. Initial call told me I could not have what was promised. Second call was told I could have only 2 of the 4 promised movie channels for free and told I was given the NFL ticket. No ticket was activated and I was charged for the 2 supposed free movie channels. On my third call I was transferred and then disconnected twice! On 3rd callback was on hold 1 hour and 28 minutes!! At this point my issues were at last resolved. My frustration is the very very long wait times and the inability to correct my issue on the 1st call. I expect more from the nations "#1 satellite TV provider". Very disappointed!!!

In May 2017 I called DirecTV to start a contract. I could not afford anything they offered so declined the service. The salesperson said, "Let me see what I can do." He reduced the monthly fee and offered me one year of the NFL ticket for free for 1 year. He stated that after a year I would be charged for the NFL ticket and that if I didn't want it that I'd need to cancel. I agreed and accepted the 2 year contract and the specified fee. So now here we are in September 2017 and football season has began. Guess what? I don't have the NFL ticket.

Signed up for Directv and was told there would be a $19 charge. They took $597.50 out of my account! No one authorized this, which means they stole $597.50 from me. My wife and I spent an hour on the phone and were hung up on twice while being "transferred." 3-5 days to get this money back is completely unacceptable. Not sure why it only took them a day to steal almost $600 from my account but it's going to take 3-5 days to put it back.

I am usually a laid back person but tonight I must rant. For all you DirecTV users your company sucks. I for one do not use DirecTV services. They install their equipment and apparently have nothing to do with it after that. I have a wire and a satellite hanging in back of my house and they will not send anyone to remove it because I am not a DirecTV subscriber. They told me there is nothing they can do for me. Wtf I didn't install your damn satellite on my property. #neverusedirectv #theydontcareunlessyoupay

I was looking for the best way to get Television back into the house. So I looked at Dish Network and DirecTV.... Well at the time I called DirecTV had a great package deal going on. For $100 I could get programming, internet, and home phone for a total of $110 a month for 24 months and a gift card for $150. Well guess what. Nope. Wrong... come to find out I couldn't get that deal due to I wasn't an AT&T cellphone subscriber so they told me I could have the programming for 2 years at $50 which was cool...

Hello my name is Alicia and I am very displeased with DirecTV, I recently just purchased a house and wanted to get some quotes on getting cable and internet. I was satisfied with the plan they were giving me and made an appointment on 9.13.17 for Friday 9.15.17 to have everything installed after 1:30 pm when someone would be home. DirecTV then sent me a text on Friday morning saying that someone would be out between 8:00 am and 8:30 am, which pissed me off due to the fact that me and my fiancé would not be home because of work. I was upset so I called the customer service rep to get a later time.

DirecTV checking my credit report without my permission. When called DirecTV I was told they only check credit report after getting permission. That is a lie as I have never talked to them, nor have I ever signed anything for wanting or interested in DirecTV.

At 5:45 last night I was approved for DIRECTV. By 8:45 I had it installed in my house with three boxes. To wake up in the morning not to have any kind of signal. After an hour and 48 minutes on hold. The first call I was disconnected. Never called back. To call again to be on hold for 48 minutes to be told they didn't know what was going on that I had signal to my box and that they were trying to fix it and then hung up the phone on me again. After the third call of being on the phone for 23 minutes. Being switched over two times. The lady tries to tell me that I had an old bill and that they disconnected me.

Originally told I would get ESPN, ESPNU, the SEC Network, and DVR with 75 mb/sec internet speeds for an introductory price of $55/mo. It was installed today. None were included. I don't care for DirecTV to begin with. I live in Houston. The signal goes out during our frequent rain storms (we get nearly 50" of rain per year during years without a Hurricane Harvey). But when I was told it was only $55/mo for cable and internet including equipment, I decided to move forward. After it was installed, I realized I didn't even get ESPN in my package. Also turns out they DO charge you for the equipment, no matter what they say. Also, the customer service has been awful. On top of a difficult-to-navigate automated system, I spent over 3 total hours on the phone with them trying to cancel. I've only had DirecTV for 10 hours. I've wiped my hands off them. Going back to my previous company.

2 years ago I decided to go with Directv and signed a 2 year contract. I needed 4 receivers, 2 for the house and 2 for our RV. I had purchased a G2 antenna for the RV and told them I would need the right receivers for the G2. One of the receivers was not compatible but they had already charged me a $100 dollars for it. Sent it back did not get reimbursement for it. So now I am in a 2 year contract down a hundred dollars. Called them. Asked them to get me the right receiver, they basically told me they had no control over the receiver I would receive and that maybe I should look on Amazon. So I did another hundred dollars and you don't own the equipment.

DirecTV & New Star Communications sales reps are liars... A DirecTV/New Star Communications sales rep named Ayden came to the door last week. He was "in the neighborhood" going door to door. He first portrayed himself as someone who was checking to make sure our satellite equipment was up to date. Once he found out I was with Dish he explains how switching to DirecTV will significantly lower my monthly bill for 24 months with a contract. Also mentioning better equipment, etc. It all "sounded" good. Who doesn't want to save some money?

I have spent useless time with this company on the phone... Each time I have called I have been transferred to different departments and told something different regarding my bill. I went to the extent to purchase a tablet in order to lock in my previous bill amount because, I was told I needed two services with AT&T or DirecTV. The tablet was priced at $10.00 a month and the credits would go to on my cable bill, along with a $40.00 credit. Today, I called to verify my bill. They knew nothing about this and was told I owe $197.00 for this month. I have canceled my agreement and was told I owe $180.00 for early cancellation. This cable company is a total nightmare. I will never use them again and do not recommend them to anyone. Unless, you have countless hours to spend on the phone and get nothing accomplished!!!!

I transferred my service with DirecTV from Arizona to New Mexico. They advertise how easy it is to transfer your service. What they don't tell you is when you transfer your service you get signed up for a 2 year plan. I was not aware of this when I agreed to go with them. I also was told that a $19.99 charge for equipment protection plan ($19.99 mo. 230 to date) and now told I didn't have to purchase it. The quote they sent me initially didn't include this extra charge.

If I could give negative stars I would! This company has the worst customer service I have ever experienced. The techs are rude and have no clue what they are talking about! I have had MANY experiences to confirm this - it was not just a one-time occurrence. Our remote died, I called for a replacement (I have the protection plan), they sent me the wrong remote; called back, sent the wrong remote again (even though I gave them the exact model number that I needed both times); called back, sent the wrong remote again!! It took 4 attempts and 5 weeks to get a replacement remote.

DIRECTV "tech" installed dish on steel pole 2" dia with about 10" underground in a mud hole. Slight wind blew it over. 5 days without service and we're going to charge me for fixing their crappy installation. And would have to take time off work for a repair that doesn't require them to go inside. Fixed it myself. Mounted it on telephone pole right next to dwelling that had only a security light on it. Where I asked him to mount it in first place. On hold on phone for 15 minutes and can't understand the Filipinos that they contract out their tech department to.

It is sad when after working hard all day the only thing you like is Texas flip and move, mostly reruns now and some stupid kiddy show -- but then you find Texas Rising. Since it is completely out of sequence and repetitive I record it. Guess what tonight I look for it and you have erased all of it leaving the ** Kardashians and other. Just get me by before I tear my hair out! YOU OUGHT TO BE ASHAMED OF YOURSELVES DIRECTV!!! I will quit you soon and you'll miss this money --worthless.

Starting out with this company was horrible. They canceled my set up appointment without letting me know. Once I finally got cable I always called in and paid my bill and one day they drafted money out of my account without my knowledge and told me that I called in and set up auto pay... Which I did not... So I canceled it then finally I move so I had to cancel my service and they told me I was in a contract which I never signed up for and they never told me I was entering in a contract so now I have this cancellation fee of $330. When I set up this I never was told I was being set up for a contract. They will try to scam you into anything. Do not sign up with them.

Worst service experience by many times over ever! One of two of our receiver boxes overheated and started to smoke. We scheduled to have both receivers upgraded. The scheduled services were delayed 5 times and over 3 different days. From original scheduled service to completion was 9 days! We asked repeated to be contacted by the dispatcher when the service was to come but this never occurred.

August 30, 2017. We decided to drop DirecTV. I called the 1-800-531-5000 number. MISTAKE! The girl would not process my request until she made her "Oh-please-don't-leave" plea. Bottom line? DirecTV should be sued for saying they HAVE Customer Service. Their rep was uncooperative, misleading and intentionally confusing with information. First she offered me a 40% discount. I was confused because we no longer want your service. Then she offers me the NFL Channel for $40 a year! Great! Sure! Why not for $3.33 a month!

I was a DirecTV customers since 2012, and consider them to be an exceptional provider until I moved. I wanted to take DirecTV to my new address schedule my appointment for my move in date. Technician arrives could not hook up tv service and ATT Uverse was not available in my area. I did my homework only to find out the customer service rep did not give me the best care. My bill has always been auto draft. Last payment was made in January.

I ordered at&t DirecTV 09/6/2017. Technician supposed to arrived on 9/9/2017 between 8-12 pm. I took off work still no show. I called in to AT&T they gave me $50 credit to my account and said the technician will be here Monday 9/11/2017. Took off work again still no show. This is very ridiculous, very unprofessional. If I lose my job how will my bills get paid? I will never ever refer anyone to AT&T DirecTV.

I have been a DirecTV customer since 2001. In addition to having the Total Choice package I subscribed to the NFL Sunday Ticket during this same time frame. In March of this year I contacted DirecTV and had the service temporarily suspended because we were raising our home which was severely damaged by Super Storm Sandy. Today at around 11 am EST I contacted DirecTV in an effort to get my service re-activated. This should have been a simple process. In the past when I called them service was great usually getting resolution to my issue within 15 minutes. Well in this day and age of outsourcing and poor customer service lets just say that it is 4;30pm EST and I have gotten nowhere. I have made three different phone calls. Been placed on hold three different occasions for over an hour each time.

9/10/2017 I called DirecTV customer support about a problem I was having with the NFL Ticket, waited on hold for over 15 minutes, then directed to an "escalation" support person, waited another 10 minutes and finally hung up. They should know they were going to have a lot of consumer questions about problems and increased the staff.

I was a Charter subscriber, without interruption, since they launched in July, 1994. That's 23 years, or more than $27,000. Yes, that's a lot of cash. When my equipment began to fail, they REQUIRED an upgrade, raising my monthly bill. I asked to speak to a loyalty specialist. I was sent to three different people, and finally reached a customer service representative whose primary language was English. They offer absolutely no loyalty program that would save me money. EVERY "freebie" they offered would require a new contract, and an equipment upgrade. However, they offer "new subscribers" deals that do not compare. So in effect, loyal customers of 23 years get nothing free, while new customers receive perks to hook them in to a contract.

We cancelled DirecTV cause of the continuing rate hikes and constant sales pitches when we'd call to try and get a straight answer on our bill. Needless to say, this company prebills and when we cancelled service, they still expected the bill to be paid for services NOT received. Their statement after review "we have reviewed all charges, payments, and credits and consider this balance to be accurate." BS. We disconnected the equipment and sent it back. They still expect to be paid! NEVER!!!

Let me keep this simple: We were told we were getting the very same package we had on U-verse and after several calls I've seen $10.00 per month. So, we've gone from $65.00 to $97.00 and still won't be getting everything we had before. When I asked to be released from our contract I was told no, but it's up to us to pay or not pay the early cancellation fee! Right, like we want someone calling us over and over to collect! STAY AWAY FROM DIRECTV UNLESS YOU WANT TO BE LIED TO, RIPPED OFF AND OVERCHARGED.

I have promotions DirecTV sent to my home asking me to return. For either package $19.99 for their select package, $29.99 for their choice, and 39.99 for their ultimate for one year. Plus they would give me a $200 gift card for either. I called and was told I could get telephone, internet, and DirecTV for $109.00 plus taxes. My service started messing up a week later. I ended up being on the telephone 4 and 5 hours at a time. I was without service for over 3 weeks. Then they finally admitted my DirecTV had been canceled. Then I found out they were actually charging me $159.85 for DirecTV, $20.67 for internet, and $25.22 for phones for. A total of $216.79. I told them I didn't agree to that and I wasn't paying it.

I called DIRECTV on July 31st 2017 around 8 pm CST and checked to see if my bill amount of around $64.00 was going to go up for the 2nd year of my account. I spoke with 2 different reps and BOTH told me no. I would stay in the contract amount of around $64.00 till my contract ends around the end of July 2018. I was happy and relieved because when I started my account in 2016 the rep told me that my account might go up for the 2nd year and to call to get a discount for the 2nd year.

Where to begin. I have been trying for the last 3 weeks to return my DVR. I have made countless phone calls, written multiple emails, and to no avail. I spent over 3 hours last Saturday attempting to get this resolved. I was assured, once again, that a return box with a printed FedEx box would be sent to me in order to return the box. Still nothing. I get phone calls every morning at 6:30, yes, 6:30, from their retention dept. asking why I disconnected. Seriously??? I just want a frickin cardboard box with a return label. Why is that so hard? I just spent another 2 hrs on the phone attempting to get a return box. After being hung up on 9 times, I'm done. When I get my final bill, I'll let them call me when it's overdue and maybe then someone will send me a return box! In addition to this review, I just filed a complaint with the Better Business Bureau. The most inept "company" I've ever dealt with. Absolutely, unbelievably inept. Thank God for Comcast.

The DIRECTV/ATT merge is horrible. The customer service is all outsourced. I spent countless hours only to get redirected multiple times and eventually sent to a line that was disconnected. This happened three times! If they don't want to deal with it they will hit the panic button that sends you to a line which will automatically hang up on you. They are very hard to understand and they don't make much sense when speaking. They read off a screen in front of them so don't ask any questions that are out of the ordinary. DIRECTV use to be the leader in customer service and the actual service is still great. Even the installer and people at ATT store are fed up with how hard it is to get anything done/lack of English speaking reps. Very, very dissatisfied.

When we "bundled" our internet with DirecTV it was the biggest mistake we could have made! I would not even give them 1 star. They are not helpful when we call, not willing to correct their errors. Very deceitful company! The charge to break the contract (we didn't even know we were signing, thought it was agreement for delivery and set up!!) is outrageous! Will not ever recommend this company to anyone!! Will cancel as soon as we are able to financially!!

Absolutely appalling - I signed up for DirecTV with a 24 month contract with my monthly fee locked in for 24 months. After 12 months, my bill DOUBLED! I've spoken to 6 different people, been on the phone for over 3 hours just to be hung up on by multiple representatives from supervisors to reps at their customer loyalty line.