DIRECTV Reviews

I am very disappointed, satisfied with my new direcTV install. First of all he didn't have all the equipment that he needed for the entire install, so he had to leave for 1-1/2 hours to go pick up more equipment to finish. On my main TV he left just enough cable to reach my TV with no room to move anything around. Today I went out to look at the dish and cables, and he didn't even fasten the splitter to the wood that was there for him to use. He never explained anything about how to use any of the equipment, and when I asked him a question he didn't answer it to my satisfaction, and now I am watching a program and my dish is losing signal, so now I will have to have someone come back and fix it.

Everyone involved, from the sales rep to the installer were great. We came back to DirecTV after experiencing the service from Frontier. DirecTV's personnel seem more experienced and provided better service. Would definitely recommend to friends, family and neighbors.

I don't often take the time to ask folks' names but I did in this case because the install technician did a great job of meeting my needs and explaining the complicated DirecTV capabilities. Bravo to Ken **. He found a way to install the dish where I wanted and then suggested a wireless install to minimize damage to my home.

It didn't take long to get me what I needed and the sales rep was so great and friendly and upbeat! I love that they send me reminders of when my installation date is. It helps and I like that they called me and told me that the installer will call me when they are on their way!

Was quick and accurate. Made it feel like a good transition. Walked me through the whole process and what to expect. Explained everything clearly and left me with no questions. He had wonderful customer service skills and knew his product very well.

Customer service - I was satisfied with her help and her explaining things to me. I'm just still confused about When Or What I'm to do with confirming the prepaid card. She told me to go to a website after they leave But my email says something totally different. I need a definite answer of correct way of what and when to do.

My contract expired on October 2016. DirecTV took money out of my bank account without my authorization after I removed my card from auto pay. I am and will file a complaint in the court for theft and I will open a case. Every time you talk to a "representative" they always tell you opposite of what the first representative and they will be like "sorry that worker is new and he or she didn't know what they were talking about." Very disappointed. I would not recommend this service to anyone. If I could rate it in negatives I would. All workers, supervisors and managers are very stupid uneducated people. I will open up a case for theft tomorrow.

I agreed to have DirecTV last year and received a discount for 10 months. At the end of this period I was charged for Showtime and Cinemax without my authorization. I disputed this charge and received a credit. Now DirecTV is charging me twice my usual monthly charge. So I am now being charged $82.00 monthly as opposed to $42. I only wanted the basic package and they said that is what I am getting. I was outraged that I must now pay double for cable. I am on a fixed income and do not have extra money for this charge. I would have reconsidered another company if I had been told upfront what I would be facing at the end of their so called "credit" period. What a deceitful practice to subject your customers. I am locked in to this two year agreement or I would terminate. Too bad they know they can get away with it but it doesn't seem legal.

I would recommend this service to anybody that asked me - friends and/or coworkers. Everything from the beginning to the end - talking to the representatives on the phone, setting up the appointment, having equipment brought out to my ranch, and have in your field representative. The installer was one of the most professional individuals that my fiancee has ever encountered and if she's happy, everybody's happy.

I only had to reschedule my installation due to getting landlord approval. Gabriel was very polite, helpful, and accommodating. We scheduled for Saturday Dec 10th. Also enjoy the fact that I can watch tv on my tablet while waiting for tech to arrive. Thank you for great customer service.

Great customer service; the representative was knowledgeable and patient. He understood my requirements and fulfilled them as required. It was a pleasure talking to him. I'm looking forward for more great service as we start on our new journey with DirecTV.

11/18/16 - Installed DirecTV with 5 remote clients, all wireless. Everything worked excellent. Very happy with product. 11/28/16 - All remote clients disappeared from system. Screen said I was authorized for "0" clients. Only TV connected to server/DVR worked. 11/29/16 called direct TV, was told clients were not registered on my account. Tried to add. Spent about 10 hours on the phone. All total trying to solve this issue. No one had a clue how to fix it. After 3 days of frustration, they sent a technician to the house. They worked for about an hour with the same results I was getting. Then the screen told me I had "1" authorized client. Now I had two tv's working. The TV on the DVR always worked.

Excellent customer service. Very helpful, listens to and understands my desires and does anything possible to help me out. Explained details of bill and service clearly and made sure I understood my options without trying to coerce me into one or the other. Always an easy experience talking with DIRECTV.

Very patient with tech challenged folks. Polite & helpful. Did the job & then made sure everything worked before leaving. A very smooth transition from one service to another. Very tolerant of our pets. The system is user friendly. Thank you for your service and the ease of using your system. We also like the smaller size of all the equipment.

Service reps and techs seem to know their jobs well. Courteous and professional. Also, "Laura", the service rep at the AT&T store in our town, was very helpful at setting up our new phones (switched from Verizon to AT&T) and setting up our DirecTV package, so she has to know about 2 services, AT&T and DirecTV, kudos!!

I was reluctant to have dish cable but I think we will like it. I'm hoping my cable bill won't be as high so as not to go to another cable company. And I hope I won't get service that I didn't request like channel that are promotional and later find out that I'm paying for something I didn't request.

Install DirecTV in my home and I was told I will receive a $200 Visa Rewards card but they say it had to be after 90 days to claim it. So after 60 days I've been calling just to make sure I will receive it, it's been over 90 days I'll say about 100 days and now they say that my rewards card expired because I have to do it before 90 days not after 90 days so it's pretty upsetting & annoying because they have me calling AT&T and have me calling a lot of different department and yet nobody has helped me. I have not resolved my issue. I just got off the phone from one of the representatives and they said to wait 7 days for a notice which is the same thing I heard about 2 weeks ago and yet they have not resolved my issue. I'm actually considering cancelling. Really bad customer service on fixing issues & please do not believe when they say you will receive a rewards card.

Great service and I would recommend anyone to a great service with great customer service. Once I called the representative submitted to my question and handled my problem quickly. I'm looking forward to my installation and enjoying my DIRECTV.

I just signed up in November for DirecTV with the promise that my costs were locked in for two years; talk about bait and switch. Now I have a two year contract that if I get out of I pay major dollars; however, they lied to me and ATT increases my fee without any consumer recourse.

The customer service reps that I spoke with have all been great. Mom complained that the technician that installed it was a little slow in getting started with the installation. By that I mean that he walked around and looked for a long time. He left and said he had to go get a piece of equipment. He returned approximately 30 minutes later and was able to complete the installation. He did not program the remote to work with Mom's TV. I had to do that, but it seems to be working fine. Overall it was a positive experience.

AT&T sells the service with DirecTV. They promise rewards cards and an good mobile app and anything works. Almost 3 months ago, an AT&T agent sold me this service and it's December 5th and still have to call them constantly and nobody gives any answer, and the worst part is that one the agents even tried to tell me that I was making up the gift cards.

The dish goes out frequently, in my whole neighborhood! Yesterday it was most of the day, Because of "a Storm". It was barely snowing!!! I have had DirecTV for three months and have hated it for two and a half months. I want my U-verse back! DirecTV has reneged on their part of the contract and so therefore I shouldn't be penalized for cancelling! Getting a contact person at DirecTV is impossible. They just transfer you from one non answering department.

I have better service than the service I had with COMCAST. I have had no glitches in the service disruptions or any other problems. I'm really happy I changed to DirecTV. I would recommend DirecTV to all my Friends and family. Thanks for the service that I have.

My first time having DirecTV service in my home, and I know I'm going to save a lot of money compared to other cable services. The Sales Rep was polite, friendly and informative of the selections I wanted with DirecTV. :)

We have had DirecTV for 4 months and at the first 1/2" snowfall, our satellite TV went out. The dish is mounted on the roof and I can see a small amount of snow sticking to the face of the dish. This is unacceptable and I will see what the resolution is when the AT&T technician arrives. I was warned about DirecTV and how unreliable it was but was assured by AT&T that it is as reliable as cable. If I have to clean off the dish after every snow fall, I will either have them reposition it so I can reach it, or take it out and go with another provider.

When I called, the automated system was not able to find my account by my phone number. Turns out it had been entered incorrectly at the time of the initial sale. When I requested the "referred by a friend" discount (that I forgot to ask for when I signed up), I was transferred to a sales rep. I was on hold for 20+ minutes. When the rep got on the phone, he was able to look up my account, fix the phone number issues, and add in the discount promotion. My friend contacted me the next day that she had received the notification by email that she would be getting the friends discount. That was cool.

Customer service is great. People answer question with accuracy and in a timely manner. I am happy so far with the experience I have received so far with DirecTV. I have recommended this service to other family members but they have received the same experiences I have had.

I had to reshuffle my installation because of my apartment building's setup. I'm not super happy with paying the extra $75 to have the dish installed on a tripod separate from my building as I would think climbing onto a roof would be more labor, but it is what it is.

I would have to give him an A++ for the job he did at my home today. Extremely professional and focused on the job at hand. Gave me lots of info as he was completing the install. He was on time and very focused to get everything done in a timely manner and was very knowledgeable.

I am well pleased with the service that DirecTV has offered to me. I look forward to have my DirecTV for years to come and would highly recommend DirecTV to many people. The people at DirecTV were very polite to me and took the time to fix the problem I had at hand.

Kept it light yet professional. Was able to laugh at my jokes yet keep to task at hand. Ensured quality customer service and efficiently reviewed contractual high points all the while being friendly, courteous, and kind. I'd hire her to run my service dept in a minute.

Saga begins with signing contract for the bundled DirecTV and AT&T internet service. Was living in house in the family estate. House was sold quickly, so had to move. Moved to my father's home. He already has AT&T. I told him how much I liked DirecTV and would like to transfer it to his house if he would like. He agreed. When it was transferred, the technician got DirecTV in the house but to only three TV's. And when we went to use three TV's we would given a message on the screen that we could NOT use the third TV.

I did not realize at the time of my signing up for DirecTV subscription that I was required to purchase a second qualifying service during the second year. Sometime in the future I will review my feelings on this requirement.

For the two years I had service with directv I have had nothing but bad customer service. Every time I called one person would say one thing and another said a whole different thing! So I cancelled my service after my two year contract was over. They start throwing discount at me and I declined after they said I qualify for a $200 visa card. Still I wasn't sure about it because of holidays and the lady I spoke to ensured me it would be here before Christmas. So I agreed to stay with DirecTV for one more year but, what do you know!! I called and check to see when it would be shipped to me and they say 6-8 weeks! Which is after the holiday season!! So instead of saving me money like I was told with the visa card they are taking money away from me for the holidays because of the bill!! Thank you directv!!

I am a new DirecTV customer. I live in Marion Iowa. The heart of the Midwest with snow and summer storms. Today we had our first soft snowfall. Light flurries. My signal has been out for three hours. I spent the last 35 minutes on the phone being flipped between departments at DirecTV. I had to talk to four different people between customer service, technical support, and deactivation. They told me just to wait till the weather gets better. What can I expect in the dead of winter with lizards or in the heart of the summer storm season? Had I known that this kind of weather would cause signal loss I would have never signed up with DirecTV.

AT&T staff and DirecTV staff assisted with the transition and explained how this service could meet my needs and save money. The manager for the installation staff made extra efforts to assist me. He left his contact information for us to contact him for if need be.

My installer was absolutely fantastic. They should all be as good as this one. He was very friendly, polite, knowledgeable and thorough. He showed his ID on arrival and petted the dog. He did everything that I asked and made sure I knew how everything worked before he left.

So far has been an a good experience, but the big test will be the installation and future service. Thank you and I look forward to having DirecTV and hope you will have internet service for the mountains in the near future.

This is the best satellite company. The personnel very nice, helpful, and answer questions. Also they help you find the perfect package for you so you won't be paying for something you don't need. Also they make the process very fun and not boring. They keep a good conversation about your issue and never put you on hold. They help you.

I've been an AT&T customer for over 15 yrs. I've always had good service with them. I've been a DirecTV customer for 12 yrs. Recently I had a bad experience on the phone with them but James & Bryan @ Spotsylvania Town Center was AWESOME in resolving my problem. THANK YOU.

Thorough, courtesy, attention to detail, and knowledge of the product were the factors that led to a good outcome. The rep's name was Alana and I think that if she was the person my wife talked to in the first place we would have the dish up and running already.

Our experience (other than issues with the reception in the RV) has been better than cable. We're able to use the remote control, and we understand the system better. In our experience, picture quality is better with Satellite than with cable.

I was absolutely astounded today, and I also have to say mad, when DirecTV informed me today that I will be getting an early termination fee. I have been a DirecTV customer for 3 1/2 years and only agreed to, and had an agreement for the first two years. DirecTV, when I called to cancel my service with them, stated that they were slapping me with a $240 early termination fee. DirecTV claims, that when I had a DVR installed last year and I was informed and agreed to two more years of service with them - nothing is further from the truth!! Unfortunately, I have learned the hard way that DirecTV is unscrupulous, unethical and immoral when it comes to customers cancelling. This so called Satellite TV company should be nothing but ashamed!!!

Customer service answered questions about our status of installation. We first sought to transfer services in October. Line problems with AT&T were finally solved as of last week and I will be placing an installation request for DirecTV as soon as possible.

I have a great experience with DirecTV with the reception. However when I received the bill it showed they charged me $99.0 for the mini wireless. There was never any communication that I would have to pay for that. I felt very misrepresented by them. I will not recommend them.

Very happy so far with my experiences with Directv. Personnel was very attentive and to the point. They spoke clearly and if I didn't understand they very calmly and slowly explained. I had doubts before about changing from Dish to Direct but now I feel I made the correct decision.

I am writing this review to bring attention to Red, customer service, for helping me to get my cable access working. He had so much patience with me and was extremely knowledgeable. I talked to a different person from the day before who sincerely tried to help me but was not as knowledgeable. That person told me I needed to go back to my tv company, while Red was able to fix it within 10-15 minutes! Ask for Red if you need tech support! He is wonderful!

Great job. The installation went well and flawless. The installer was super professional and easy to work with. I look forward to being a customer and recommending this service to others. Thank for your great rate. I hope that it stays set for a long time beyond the 2-year time frame.

What a crap company DIRECTV is. 2 people last month said my bill was paid. Now this month you're charging me twice and say it's my fault. I talked with 2 so-called managers, a Shelia and a Vanessa, and they say there's nothing they can do. Not only are you charging me twice you now changed the due date so I will have late fees from my bank. They simply keep saying nothing they can do. What sham. I can't believe this is how you treat your customers who have been there for years. Thanks for nothing. Thank you for stealing my hard-earned money. Thank you for not offering a payment plan. Thank you for trying an trick and act like you're 2 different people. Thank you for showing me that it's time for a new cable company. Thank you for destroying my family's Christmas.

Service man was professional, friendly, extremely thorough. He was excellent. He was top notch, knowledgeable, and went out of his way to satisfy our needs. Thank you for sending this man. If we need any installation or service we would like to have him come again.

We recently had to cancel a scheduled installation due to a flood in the basement of our home. We fully expect to have the installation as soon as we possibly can. We were pleasantly surprised at how understanding your staff was. We will reschedule as soon as possible!

Every time you call AT&T or DirecTV you are guaranteed to be on for at least 45 minutes and speak to 3-4 people. I have a joint account with the two services, but they are not billed the same and I cannot access my DirecTV service online! When I asked how I am supposed to pay my bill, I am being told to call in every month. Who in the hell would do that?!! Not to mention, I have been hung up on numerous times by their customer service. Disgustingly unprofessional. Terrible reflection on their brand. Wish I wasn't locked into a contract with a company that does not respect their customers. Absolutely infuriated with them. As soon as contract expires, I will NEVER give either company another one of my dollars.

Request for an appointment change - My request did not lie within the auto response network. I was served by a real human being who made every effort to make sure my needs and wishes were addressed. Nice work. He was clearly not a robot.

Very satisfied with customer service. Tech was very nice, respectful, and answered all our questions. Very satisfied. So far we like the DIRECTV programming. Yes, yes, yes. Very fine service. Showed up on time too. Completed job in timely manner.

A few years ago I had Comcast cable TV and internet and I was paying close to $200 a month for both so I switched to DirecTV which at the time was a whole lot cheaper. $75 for just TV service. A year later my bill went from that to $180 a month so I called and had to cancel my a couple premium channels. Ever since then I have had to call every 3 months or so because my bill would continue to go back up to $180. Yesterday I had to call again because my bill was $180 again. I had to cancel the rest of my premium channels only to have my bill go down $20 to $160 a month for just regular channels. They boast saying how much cheaper they are than cable yet for around that price I had cable, internet, premium channels, and telephone service.

Thank you very much for caring. I would and did tell other friends and family to try you and they would not be sorry that they did. Thank you for your time and help. I hope you know how special you made me feel.

From my order through the install your staff was professional, patiently listened to my questions and answered. The installer was respectful and very knowledgeable, he explained the process, completed the installation and fully explained how to use the system. A refreshing experience.

Everyone that I came in contact with was very nice and easy to deal with. The gentlemen that came to the house was great. We had a family emergency and was not able to be there when we schedule. He was able to take care of another customer first and then come back to service us. They did a great job. I am looking forward to being a Directv customer. I hope the bundle package saves us money.

It is a great service and everything was great. The installer was on time and very helpful. I would recommend this to everyone and the installation was very easy. I'm very thankful for all the support and he did a great job.

I suspended my account and was told by the rep. that I would have to call and request to have my service re-instated. I never called them back and discovered after my mail caught up with me that I had been charged for four months. I called customer service and disputed the charges based upon the reps. indicating that I would have to contact them before the service would be started. They denied my request for a refund and indicated that I could write them and request that they review my conversation with their rep. and they would revisit my refund request.

Everyone I came in contact with was professional & helpful as the AT&T rep. Had dropped the ball by not scheduling DIRECTV in a timely fashion as originally promised. Causing me to have to call and reschedule. Which also caused me to contact others involved.

Great service!!! The experience was pleasant and easy. I am not a techie but all was explained well to my understanding. Phone service was very good as was the technician, Joe **. I would HIGHLY recommend him... A 10 in my book!

Terrible, terrible company! I have never written a bad review about a company so this is not me just being a typical upset customer trying to lash out on a company for no good reason. We tried to cancel our account once we were out of contract because we simply do not use DirecTV enough. A retention specialist then called us and promised us a deal that was too good to pass up. When we received our next bill it was not what we were promised and in fact had channels added that we didn't even ask for.

Outstanding Service. I did not have to wait for 10 to 20 minutes to speak to someone. I wanted a basic package with certain shows and my request was fulfilled. The technician did not run cables all through the house or drill a bunch of holes.

Technician set everything up quickly and programmed all remote controls. He left everything clean. He explained the basics of how to use the remote controls. He was able to come early which made things easier for me. He was friendly and helped me with the remote controls that were difficult to connect to my older TVs.

My roommates and I have had issues with DirecTV since November 2015. We have spent upwards of 10+ hours per month to have our bill adjusted accordingly. We recently tried to discontinue service and spent another 10+ hours on the phone with someone from customer service. We continuously asked to speak to a supervisor which took additional time, IF we even were connected to someone. Our service has since been discontinued for over a month, and the company just charged and withdrew money from a banking account. When we called the company, they said it would take upwards of a month to be reimbursed. We will NEVER recommend their services to anyone. Their lack of customer service and assistance shows blatant disregard for our time and money.

Received advertisement in print and electronically stating if I "went back" to DirecTV, I would receive the Select Programming and home internet for a total of $80.00 per month and a $200 Visa reward card after having the service for 30 days after installation. DirecTV has not delivered on either promise: 1. The $80.00 (no other charges) charge is $90.00 instead of $80.00. 2. 97 days and counting (as of today 11/30/16) I received notification that I WILL be receiving a $100.00 Visa reward card.

This company service stinks!! My wife and I are very displeased with this sham of a company. We pay our bill and still the service is crappy. We go without service frequently and they will not just part ties with us fairly (without paying for the cancellation fee) and it's their fault. That doesn't say they care about their brand? "So, you haven't had service for a few days," csr says. "No we haven't and a technician was here last week." "Well sir I can adjust your bill (cheerfully)." He refuses to accept the fact our complaints are about the service and not the bill.

Collection against me when I have never had a DirecTV account. I checked my credit report today to find that your company has placed a bad debt with a collection agency against me. Well I have never had a DirecTV account and I can assure you I never will now. When I talked to your personnel they said they had the correct phone number, but the address was wrong and they could not give me any information concerning the account as it was not under my name. I want to know how you can put me up for collections with a bad debt and the account was not even in my name and you can't give me any information about the account. I want that account cancelled immediately and your bad debt charge off my credit report immediately. If I do not hear back from you within 24 hours that you have removed me from bad debt and collection agency I will respond appropriately.

Directv is an excellent option to cable or Uverse. The cost is reasonable and the options are great. The sales, service and technical help are all excellent. I would highly recommend Directv. I have had Directv in the past but when I moved I decided to try something else. It was ok but way too expensive when the discount ran out. I am now back with Directv and happy.

The sales and customer service reps were very knowledgeable and helpful..I really appreciate the fact that they took the time and spent their energy being very patient thoroughly explaining the things that I didn't understand. They did this while displaying great patience towards me...who didn't understand a few aspects of it all. Thank you!

After signing on to DirecTV, I had a major unfortunate health issue and had to move after only 2 months. New HOA will not allow Satellite. DIRECTV doesn't care about customers. The only way to get out of this unfortunate situation is to personally find someone to "take over account". Then there's the unauthorized charges to your bank account even if you tell them not to auto deduct. This company deserves no stars. Be warned!!! I do NOT recommend using this company!

First, I changed from Dish to Directv 2 years ago, and acquired their new Genie Wireless HDdvr and wireless Genie mini. At first, Directv said there was no problem installing it on my boat, but when the tech arrived, he said he couldn't do it. So back to Directv and the supervisor apologized, rescheduled, and the second tech said he couldn't do it because it was on a boat (even though it was replacing a Dish system already in place). Had to hire an independent to install the system.

Joe, who arrived to do the installation was professional and courteous. He arrived on time and completed the work in a timely fashion. He spent time after the installation walking me through the use of the new program. He certainly made up for all of the false starts I had experienced prior to this experience.

Very please with the customer service person who took my order. The rep was courteous, knowledgeable, professional and explained things in detail. The service person (Mike **) who installed the equipment was very efficient. His experience was evident. Mike was polite, patient and a pleasure to work with. Kudos to DirecTV.

I received a flyer in the mail offering me a 200 dollar reward card and a genie free if I switch to DirecTV. I had their number in my phone so I called. I told her was calling about the flyer. She proceeded to sign me up after the credit check. It was only going to cost me 20 bucks so I did it. After she run my card she was telling me about the package and at that time they was running a promo offering a 100 dollar reward card. I ask her about the 200 dollar card on the flyer and she said, I should of called the number on the flyer. So they made me cancel that order and call back on the correct number and they run another credit check and since the other was showing a recent cancellation they wanted 200 bucks instead of the 20.

The service was ok just when one moves and finds out that not able to get service but still wants to see if able to and technician doesn't try to see if can get service. Is very disappointing and lazy. And right away says “Oh sorry you won’t be able to get service” and tells customer that they put in a request saying no service so the customer doesn't get charged. And then there's the equipment one has to return. If not returned to DirecTV they will take out of the account automatic and says it’s in the contract. One customer wouldn’t know about it and two I seriously don't agree that they have any authority to take the money out period just because they haven't received their equipment. Therefore, if want to get cable read before you sign with DirecTV. Or you they will take money out of your account.

Great experience with the agent. He really made me feel informed and comfortable with my overall decision to switch over from Vyve who was my current carrier. I can't wait for my install. I have the service at two different residence and want to know if my discounts apply to both.

Everything was well handled from the salesman to the installer. All my questions were answered. We are saving money vs what we were paying for cable. The reception is great, even during a winter storm we recently had. We did not consider satellite tv until we talked to a salesperson at Costco. He showed us the benefits and we signed up. The installers were great and got it installed quickly and professionally. We are very satisfied!

The experience was great. The tech was very pleasant to talk to. He explained what each button does on the remote. He was here in the timeframe we set up for. We talk while he installed the system. So it made my happy with is customer service.

All my questions were answered quickly and changes I made to my account taken care of in a timely manner. Very pleased with Directv programming and customer service. Would definitely recommend and have recommended to friends. Keep up the great work!

Great customer service... I am one satisfied customer. They worked with me on my own schedule and never rushed through installation of my satellite or setting up my Directv. I will definitely be recommending DirecTV to my family and friends.

DirecTV has deniability down to a science. We've had numerous issues with DVR and WiFi HD over the last 6 months and they've blamed it and everything but their equipment and programming. The service tech that came out said it's a known issue with the DVR and when I called customer service they blamed it on the weather even though we haven't had any rain in over 45 days. Talked to a supervisor after that and was told we were having terrestrial interference. How could they know that without a spectrum analyzation of the area? Suppose it was, why am I paying for equipment and/or programming that has these issues?

I with Directv for 8 years and absolutely loved them, then AT&T took over and their customer service went down the drain. Had an issue with them double billing me for a month of service. I called to resolve the issue and got nothing but the run around on why. I was transferred numerous times to many different people who had no idea on how to resolve the issue (some of those people were downright rude). After spending a minimum of 6 hrs on the phone with Directv with no resolution I canceled my service. After the cancellation, all of a sudden they can fix my issue. Well too late, I canceled my service again. They sent a box to return their equipment, which I promptly did and now they charged me a non-equipment return fee!! Now I have to argue with their customer service once again. I would not recommend Directv to my worst enemy!! By far the worst customer service I have ever dealt with!!!

While I live most of the year in Los Angeles, I am starting service in my family's home in New Mexico. I found all of your reps and service providers to be knowledgeable and responsive. They listened well, spoke with clarity, and explained things simply without being patronizing.

Green Dot Prepaid Card/DIRECTV take out money for a bill owed without my permission, and also, not sending me any emails or mail about this bill. I didn't give any company permission to take money from a Debit Card, which is temporary use only. The question when I signed up with DirecTV was, "do you give us permission to take out payment each month automatically", and I said "NO" under any basis...Direct TV changes its prices so much I would never give them permission to take money automatically.

In January 2016 I called Directv to stop service due to moving. They suggested that I suspend my service till I bought my house. Today, November 2016 I called Directv to let them know that I have moved and to come out and hook me back up. They told me that it would be a $200.00 charge. I told them no way I was going to pay this. Note: I've been a customer for over 4 years. They told me that they could get it down to $160.00 - told them I would just switch to Dish. They told okay no problem. I feel that they have gotten too big and try to push people around. I have always praised Directv but not anymore. Not a great way to treat their customers. They have lost a customer.

Beware if you cancel your contract and you gave them a debt/credit card number. Cancel them when you cancel your contract. If you don't they will take their money out of your account without your consent. Whether you have it or not.

Every time I have a service tech in my home from DirecTV they mess up my entire home! Not once have they ever come here in the past 8 years and not done the job properly. We have 11 tv's in our home! We are very good customers and they can never manage to get any installation done the right way. When you call DirecTV to complain about it, they try to help over the phone but then they can't get another tech out ever for DAYS! They can never send anyone out the same day or day after. I have to purchase all of my boxes and so we are invested with them. But if I could change my service to cable I would because ether come out to fix anything immediately! I can't stand DirecTV!!! The tech who came to my house last week got here and then said he will be back because he was hungry!!! Eat before you get here or after! Very unprofessional!

I was very happy with the representative that assisted me. She made me feel like she cares and was willing to make my day better. I felt bad due to she was told she couldn't sit and talk, but she don't even realize that my son had passed away and she listened and really helped me to feel better about my day.

Be cautious when suspending DirecTV service. I suspended my DirecTV service because I decided to buy a house and needed to watch my pennies. Well, six months later DirecTV started billing me again. They reactivated my old account without asking me or notifying me first. I received an email today stating that I now owe DirecTV $183. I contacted DirecTV and the girl in customer service said that it was a valid bill and it cannot be reversed even if I didn't have a satellite dish or service for that month. Word to the wise, just discontinue DirecTV if you are not using it. $183 a month is too expensive anyway. I plan on writing a letter to the Better Business Bureau and file a complaint against DirecTV suspension/reactivation practices. I hope that there's a class action lawsuit against DirecTV in hopes to get my money back!

I was very satisfied with my experience with the person that I spoke with in the last encounters. My first encounter several months ago was very disappointing since I felt that I was not told the truth which is a trait I strongly despise.

Directv was installed in June. Had horrible reception from the start! With just a bit of wind service was out! I decided I was not going to pay for service I didn't have so I called to cancel about 3 months later. I sent all the equipment and told them to go ahead and send me to collections because the service sucked and every month my bill was getting higher and higher. Well it's December almost and now I get charged over $700 WITHOUT MY AUTHORIZATION because equipment has not been received and for cancellation fees!

I am a college student, and while my profile will not reflect it, I am educated and not spewing ** from my mouth for satisfaction. DTV states that they provide games at a discounted rate for students and as a student in Florida from the North East, the only games I care to see are Patriots games which airs about 1/3 of the time. Truth. They try to honor college students via discounts yet ** on their proverbial heads and lead them into misguiding contracts which don't allow them to opt-out. I receive no coverage from national and/or local broadcasting, and DTV and the pathetic NFL provide no reassurance to me being a future customer. I will defame and abuse your company and privileges for everything that is within my realistic and legal reason. Good luck **. Burn in Hell.

I have been a customer for 2 years and have never had anything but a positive experience, up until today. I called with a question regarding a "channel to be blacked out" question. I spoke with someone named Erin who was the most incompetent and unhelpful representative I've ever spoken with. She continuously put me on hold (7 times to be exact) for 5-10 minute increments, each time coming back asking why I called. Eventually she came back and told me the channel would not be available and to upgrade my package. This made no sense considering it is a local channel and SHOULD ALREADY be in every single package, so no matter what I upgrade to it would still be unavailable.

Handled my issue very quick. Very pleased with my first call to DirecTV. I have been lied to over and over by Comcast. It's refreshing to have good customer experience for a change. I hope it continues and am happy with my service too. Thank you.

Glad I never wasted my money buying first hand. I'm stuck at a hotel for 4 days and between the audio working when it feels like and the picture freezing constantly I can't watch anything. DirecTV you truly suck all around with picture and sound. What a joke.

We recently moved back to our home after a house fire in April 2015. Getting DIRECTV is new to us and so far the customer service is on point, unlike Frontier Communications. We still have internet and home phone service with Frontier but that'll be changing within the next few weeks!

Getting started was easy and quick and the customer service people were polite, courteous and knew what they were doing and the installation was very easy also. Thanks DirecTV. This is the reason I chose you again for my tv needs. I will be a customer for a long time to come.

My initial call was not made clear, and was confusing until I made the second call and the representative made sure I was no longer confused!! I even canceled my initial order because of that call, thinking I had been deceived, but found out he was right but he did not make himself as clear as the second rep.

On time, pleasant. Saw there had been previous hookups. Explained what was being done. When another tenant came over and tried to say that "You better not cut my wires. It's happened before." he put her at ease and assured her they weren't working on her side of bldg. Thorough, cleaned up all debris and explain my options. Verified where everything was to be installed. Well pleased with installation.

I called in the 22nd of this morning to set up a payment and the representative wouldn't set it up and said there wasn't any need to worry, my account was good until the 30th. Here it is the 26th, and guess who doesn't have service and they admit their representative was in the wrong but aren't willing to restore the service. I just informed them my equipment will be sitting in the front yard in 15 minutes and they might want to have someone come get it because I would no longer be responsible for it. I refuse to do business with a company that will not make a mistake of their own right.

Extremely pleased. The gentleman was very kind and did his job extremely well. He explained all the workings of our satellite, gave us some pointers and it was muchly appreciated. Would recommend DirecTV to our family and friends. So far we are very much enjoying our new savings with our DirecTV from AT&T.

I would definitely recommend a friend to this service because they're courteous, know their job, do it very well, will help you with any issues that you have and explain them in detail and to resolve the problem if there is one and they are very courteous and respectful.

We ordered service in September, 2016; within the same week of installing the dish went out. So we called to get this fixed but guy ended up at my previous address in ANOTHER STATE. FINALLY a week later they come and say all the wiring was bad, all the while we had no services but still had to pay??? We then had to cancel our plans for the entire day and tell my daughter we could not go to six flags because cable guy was inside the house for an excess of 4 damn hours. He was rude, demanding, and very unapproachable and don't dare ask a question. Then a few days later our services starts tiling and can't really make out any picture from any tv channel, so we make another complaint. They made more excuses and said, "We can't help mother nature", and tells me I need to pay for another service visit and then they can see if we can cancel service without termination fee.

There were snafus with my initial call and installation, but the rep I spoke with Monday night was excellent. The installer, a man named Corey, was patient and highly competent and dealt professionally with my spectrum son and our dogs.

Don't sign up for this unless you call and check directly with ATT before the dish is installed or you are on the hook with Directv and there is no help anywhere in this universe to make it right. My husband and I are just returning from living abroad for 14 years. Needless to say, we have to sign up for all new service. I researched tv and internet providers and checked our zip to be sure service was available.

My bank decided to update my credit card and since then, dealing with DirecTV to make a payment has been a nightmare. I gave them my new card number and they keep deducting the $40 every month, BUT sending a past due bill to the house. Every time, I keep asking them to solve the issue, and they keep saying they will to make me go away. I don't get why it is so hard, the company has the balance I need to pay, they have my card information AND my authorization to take the money. Why do I HAVE to call EVERY MONTH to try to correct the information?

I had a great experience with Directv. But working with AT&T, horrible service and scheduling. Why does it take 24 hours to log that I want service? I was excited because I could schedule both TV and internet at the same time. But then At&T didn't log my service in for a while. Ridiculous. If you are going to bundle, do it with a group that gets customer service.

I've been a customer with DirecTV since before 2000. I was "grandfathered" into DTV from "Primestar Satellite" after 4 years with them. So I've actually been a customer for over "20yrs"! Ever since the "Buy Out/Merger" of DirecTV by AT&T I've had nothing but problems!!! They have taken my average of $150.00+ every month, yet failed to give me my programming services "online" as their advertising & reps have promised! Most of the "reps" on the DirecTV side of the "AT&T" company, don't know what is going on, nor the problems with their "website", which AT&T runs! Often the site goes down with "error" messages after trying to access our "paid" programming after trying to watch "one" program! This is not only ridiculous, but it's "fraudulent"!

I found DirecTV to be extremely helpful in rescheduling our installation, but I was disappointed to be asked "why" I needed to reschedule "so many times", and was warned rather condescendingly, that DirecTV would only allow me to reschedule so many times. We just bought our home, and due to home renovations, simply have not been ready for our install, but I signed up for the service to obtain a deal being offered through Target when I purchased a new cellphone. However, DirecTV requires you schedule an install date whether you are ready or not and tells you that you can push the install date back and reschedule as needed.

Added DirecTV based on promises made by salesman when I called about bundling the service with my AT&T mobile service. I repeated things back to him just to confirm that I was understanding him correctly. For example, he told me that I would get unlimited data on my mobile service once I added DirecTV service at no extra charge. I repeated this back to him and had him confirm that I was understanding correctly, he confirmed. This along with many other things was untrue. The day our installer came and I found out about lie #1, which was which receivers I was getting, he just laughed and told me that he hears the same story from customers all of the time that have been lied to by the salesmen.

Installer was prompt, pleasant, helpful, thorough, quiet, gave good information and directions. He was helpful starting me on the way to use the new system. He checked carefully to see that all systems were working properly before he left and left contact information if anything went wrong.

Was in a timely and professional manner. I would recommend him do anybody's install. He also explained the use of all the equipment, and how to troubleshoot most problems. Quality has been very good and I am quite happy.

DirecTV has hands down the worst customer service I have ever experienced. We set up an appointment to upgrade our box to HD. The automated service confirmed the appointment and a technician never showed up. We repeatedly called to get an update and were eventually told that the order had been cancelled. We were never given any more information on the appointment or the installation. I am still waiting for a callback 8 hours later. Compared to Charter Communications and Comcast who have upgraded their service; DirecTV (AT&T) have completely unacceptable service and if there were other service providers in our area I would switch immediately.

If I could give them 0 stars I would. I should have read the reviews first on these guys. They were due today to set up new installation for cable from 8 am - 12 pm No one ever showed up or called. I call them at 11:50 and they said I wasn't scheduled for today but I have two confirmation texts that state otherwise. Also the lady I spoke with can vouch for that. The supervisor would not speak to me and they went ahead and took it upon themselves to change my schedule date for Saturday without my consent again messing up our plans to go out of town. These guys are garbage. Definitely thinking about switching providers and I haven't even started.

Rep was as good as any I have ever dealt with! All questions handled with feeling. Not like she was in hurry to get you off the phone. If ever customer service contact was that professional. Leaving the Customer with a great experience. It would be scary of the growth in business.

Representative explained error in e-mail sent. Very polite, professional. Explained work order still in effect. Was a technical error. Was handled quickly, no waiting. Work order was still in effect. She was very helpful. That is it.

Yes I would I like it. So far it's great!! We rent here so it's HOA so we had to go wireless, a little high, 99$$ but that's what we did. It's working good. We are new to DirecTV but we had trouble with TWC, too much calling them all the time.

We had contract for 1 year, and after first year they had changed the rate and increased it almost $40.00 more, and when I call them, they said that, I had signed for two years in my contract, and call them to find out about the contract, they did not have the contract and they just keep transferring me to another department, so at this want to see if consumer protection will help me to get out of this mess.

Would recommend DirecTV to friends and associates. Having been V.P. of 3 companies and also owned my own business, with 8 locations and a total of 65 employees, I can tell you good people are not always easy to find. When you find them hang on to them. They are invaluable to you and your business success!

I cancelled services on Oct 27th. I called today to see where my equipment box is. They said they have no notes of me canceling services through AT&T. AT&T said they would reverse all services from Oct 27th. DirecTV said they will not reverse any charges because they have no notes saying I'm canceling. I have not had the equipment connected since Oct 27th. I had a new provider since Oct 28th. I have always talked to AT&T regarding DirecTV billing and have not had any issues. Now since I'm disconnecting I have to talk to DirecTV? AT&T said all my services will be disconnected and DirecTV will send me a box for return. Poor customer service on DirecTV side. I will never ever go back to DirecTV!

I move & transfer my service to my new address. This all went very quickly & smoothly. The technician is very helpful. The headache has been returning the old receivers!!! I make sure they are available for the technician to take with him but this is not his job - I have to call & get a box. My first call asking for a box - I do not have the receivers available to give them the numbers which should already be on my account.

Mr. ** my cable installer ROCKED!! This gentleman did what your first installer wouldn't attempt to. He went above and beyond! He stayed and completed his job without agitation or complaining. I appreciate his professionalism and his kind attitude in demanding times.

I decided to switch over from SuddenLink to DIRECTV on 11/11/2016. I got the bundle: tv, internet, and phone. On 11/12/2016 a DIRECTV technician came to the house and installed the TV part of my bundle. The internet and phone part was to be done on the 19th. That was to be done with an AT&T technician. The tv part of the installation was done right and I was happy with that part. When it came to the other. It was a no show. I called various numbers and was redirected several times with no help. I was even hung up on and once had to listen to Quicken Loans ad. I fit this ALL DAY LONG!

I have a billing address and a service address. When I signed up for Direct through AT&T, the service man was sent to my billing address in Indiana instead of my service address of Mississippi. When I told Direct of the problem, they serviced the correct location the next day.

Horrible customer service...had appointment scheduled yesterday. NO SHOW. Automated message even called us twice to assure us the tech was still coming. Called today with a promise to call us back with an appointment today. NO CALL, NO SHOW AGAIN!! Absolutely embarrassing, terrible customer service.

Do not go with Directv... As you will find out, this company has no professionalism when it comes to customer service. I'd love to know why they ask for your number to call back if it is dropped... They do it every time and never call back. No one is held accountable and when they do screw you over for let's say..... deactivating your account for no reason, they do absolutely nothing to resolve it, just bounce you around for hours. I've been with them for years. Very disappointed. I've given them many chances to do what's right. I have never made a negative review for any company. Directv... just go out of business already.

I have had DIRECTV for about 15 years, in 3 different states. I have always been satisfied. Customer service has always been courteous, very informed about what I need. Your service technicians always do a job installing and setting up televisions.

Excellent. Can wait for internet and phone. Services fantastic. Customer service fantastic. Installer on time. Friendly and courteous. My overall experience very satisfied. DirecTV has come a far way with the friendly approach to customer service. They listened and ask questions making the customer experience a thing of joy. I would recommend this service over Comcast.

DirecTV is not willing to waive any ETF's (Early Termination Fees) even though their "Cancellation Policy" in their contracts states "You may be subject to an early cancellation fee..." I asked the supervisor on the phone "then what qualifies me to be subject to no cancellation fee" he rambled some answers from the top of his head. I have a situation where my Home Owners Association is pushing me to remove my Dish because it's in a location that is not allowed by the HOA. DirecTV cannot re-position the Dish because where my house is positioned I am unable to receive enough signal to get cable.

The features which includes unlimited data. The options to review movies at another locations. The availability to subscribe to sports channels with the option to view it weekly or yearly. Also to download movies and watch them on TV.

I contacted DirecTV and come to find out I had been paying for Cinemax and they didn't tell me I needed HD receiver. So I have been paying full price for only three channels because the HD receiver was needed for the extra say 5 plus channels. The zealous representative said he was going to get me a free installation appointment and get me receivers. He said free. I found out $20 each on the receivers, so I cancelled that. The customer service rep suggested I try HughesNet internet. He said it would be $39. Then I get an email saying it's going to be $79. So I called the number back on the email to cancel immediately. And I called another number also. I thought everything was taken care of.

Well when I call to check my installation to see what time they was supposed to be coming out because I had schedule for 12:00 but nobody showed up. But anyways when I called they denied me service because of my sister use to live on the same property as me and she owes money and they denied me service. I felt like that was wrong towards me.

Very satisfied with the POC at DTV. Tamika was very kind and patient with all new customer questions. I have not been connected yet with DTV, but this is scheduled within a week, so hopefully I will be a happy customer...

Very polite and helpful in canceling my installation. Will definitely consider DirecTV when my current contract expires. Employee helped describe the process and was very professional. I considered an installation but it is not cost effective for me to do so at this time. Enjoyed my customer service experience.

Very nice and easy to talk to. Wish more customer service representatives would be as delightful as the ones I have dealt with at DIRECTV. Thank you so much. Well-trained and knowledgeable. Fast and efficient. Would definitely recommend to family and friends.

Yes I will tell all my friends about DirecTV. I was able to get signed up with DirecTV and have service within 2 days. The service was fast and friendly. Quick step up. The tech that came out was very nice and respectful. He showed us how to use the remote and tv and made us feel comfortable before he left and answered all our questions.

I believe DirecTV is a very good and easy company to work with. Everyone wanted to help any way they could to get you what you want with the best price for your budget. They make easy for you to contact them if needed and will help resolve the issues.

Representatives are friendly to customers and easy to understand. I received the help I needed without any issues, and I was not left waiting to speak to anyone. The representatives were professional and did their job well. I am satisfied with the customer service.

I would recommend DirecTV to a friend. DirecTV has lower rates than their competitors. The sales team was very patient, kind and considerate. They took their time with me. I was very please. Thank you DirecTV. I am very happy and pleased to be a part of your team.

These guys will raise your cable bill almost months into using their service. Their customer services is inconsistent and would not even work with me when I asked to remove Starz and Cinemax from my account. They said they couldn't do it. I mean who does that? You should be able to remove what you want from your own services. They make you sign the contract and then keep adding fees. As I said, not transparent at all, inconsistent, rude and not worth the money. I got way better deal through my local cable company.

I got an invitation from AT&T to bundle and save. They had TV phone and internet for $89.99. I have been paying $91.88 for just phone and internet, no tv for the last year. I thought for a few dollars more I could finally get tv back again but they said it was for new customers only. I asked them then why have I been getting these deals in the mail for the past year if they don't honor them? They said it was for new customers only which makes no sense to me. You would think they would want to keep you as a customer for all 3 services instead of having to go somewhere else for tv service. So it was not the fault of Directv but the fault of AT&T itself because they did not honor the invitation even though I would be a new customer to Directv, but I already had phone and internet so I did not count as a new customer. I have had ATT since 1987 in Vermont Mass and Florida so I give up.

I couldn't be happier with the decision to begin a relationship with DirecTV. So far, my family is enjoying it. We now have more options for the children. The parental controls are fantastic. I don't feel like I need to worry about what my child will be watching.

Had no issues getting set up with the help of AT&T. But when I realized that the free phone you get with AT&T was a somewhat scam... I called DirecTV about it. And they understood my concerns and made adjustments with my account. Thank you so much!! You guys are awesome!!

Very satisfied customer. Signup and installation went very smoothly and quickly. Installation rep was very knowledgeable and helpful. Disconnected existing Dish Network on 3 TVs and hooked up our 3 TVs DirecTV network and provided a detailed orientation of the DirecTV controller.

I hate to bore you with being so positive about my experience with your Customer Service Specialist Ms. **. She was fantastic, terrific, kind, smart, attentive, caring, patient with me and what a wonderful problem solver. As I mentioned before, I hope you all give her a wonderful Christmas present this year. She was a gift to me. Thank you DirecTV.

Anyone deciding to sign up for new service with DIRECTV, DON'T DO IT. The company made promises they didn't follow through on and leaves the customer with no solution other to stay in a contract they signed up for under FALSE PRETENSES. I was promised 5 gift cards - 2 from AT&T and 3 from DIRECTV in order to lock in a new 2 year contract for service and agreed to combined billing. I received the 2 gift cards from AT&T but DIRECTV never came through with their 3-promised gift cards despite my spending countless hours on the phone with representatives that don't know what they're doing (including their so-called supervisors) that only know how to "transfer you to someone who can help". The company is a farce and has absolutely NO CUSTOMER SERVICE. I don't normally write reviews but this company has so blatantly lied just to get my business, that I could not keep this to myself.

So far, the experience has been great all around. I have no complaints. I can't wait to start watching on my TV. I have been enjoying watching HGTV on my phone! The start up was easy and fairly fast. I am an AT&T customer and am getting DirecTV free for 2 years!

Excellent job so far. Can't wait to get installed and hopefully enjoy great service. Anticipated great television and entertainment. Looking forward to watching and recording our favorite shows and hopefully no viewing problems in this new little town I moved to.

So far, it's been a great experience. Everyone has been very helpful with me ordering the correct package at the best possible price. When I called back the next day with questions, the customer service addressed all of my concerns and was great to work with. A real pleasure. Thank you.

The service has been exceptional and this is my second time around with Directv. I am noticing much improvement over my first-time experience. However, as a reminder of that first time experience, there is still, the dish attached to my home that Directv promised to remove all those many years ago! So now we have the old and the new attached to our home.

When I called initially to inquire about pricing, I ended up on the phone for nearly an hour, due to high pressure sales tactics. The representative was never unkind, and I could've hung up, but I ended up signing up for service, with the promise that I could cancel if I changed my mind. When I called to cancel, as I knew I would, the second representative took time to listen and did not try to get me to change my mind. He did ask questions about improving, etc. and I just said I would reconsider DirecTV at a later time. He was very friendly and very quick to provide what I asked.

We've had our current cable service for a number of years so switching to new cable service seemed overwhelming to even contemplate AND I did not want to change our email address. Although our new service hasn't been installed yet, all the DIRECTV personnel I've encountered are helpful and professional, making the change easy to handle, AND I will not have to change our email address. Looking forward to our new service.

I called in on my cellphone to make a payment to my wife's account and end up with them reactivating my old account and giving me a monthly charge for an account I don't even have. Needless to say, I got transfer all over the world to different departments. They brought up my account and told me I have a bill of $55 for the month. When I ask them that I don't even have services for that account, they then proceed to tell me it's only a computer error and there is nothing with that account. I told them, "you just told me I have a bill of $55," they then act like they don't understand wtf I'm say and talking about anymore.

Technician was excellent. Very knowledgeable & proficient. He answered all questions to our satisfaction. He took the time to explain all facets of the installation. He seemed genuinely concerned that we would be satisfied. He seemed to be well-versed in all phases of the installation.

I am just very surprised how I was treated especially after cable tv. Great job. The reps didn't push anything I didn't want. Also the pricing is way more than half of cable tv. I am really excited for the change. I have been paying way too much thru cable and then being treated not very nice. A fresh air of new tv is going to be wonderful. Thank you.

The customer service was very helpful in resolving my issue. It did not take a long time. I rarely have an issue with the three receivers and I watch TV everyday. I recently bought an iPhone and I was able to get a deal and save money on my current account.

I ordered a bundle from DirecTV and AT&T Uverse for television and internet services. Here are the problems I encountered (and I'm sure this is not a full list):

I recently became engaged in an unwanted contract with DTV. I have tried to be patient. However it has been a little over a month and the service is trash along with their resolution department. DirecTV/Verizon whomever they are recently broke ground in my area. They do not offer a trial period nor are they understanding with the poor quality of service they provide. I called to gain clarity/cancel my service to be treated abrasively and very curt when I informed them of my dilemma and unhappiness with the service. They lock you into a contract with no way out other than paying $20/month for the remainder of your contract (2 years), charge more to minimize your service (an avg of $40-$100) or get told they will fix the matter and never contact you. As a frustrated client, I have contacted my attorney to look into their poor practices and customer treatment. They only provide you with 24 hours after installation to back out.

The consumer report that Directv runs to see if new customers qualify should be shared for the AT&T credit check. I don't have the internet that I anticipated getting when I initially signed up and my credit was checked more than once which already lowers my score.

She was very helpful and answered a lot of questions for me that the sales person didn't answer. Forgot to ask and told me once I get it approval from my landlord just to call and they'll schedule a hook up.

Needed to find out if sports programming was included in my package. The customer service rep was very kind and courteous. I would recommend DirecTV to a friend. I was very pleased with the answer I got from the sales rep. Cannot wait to get the service.

Love how quick and easy it was to get everything settled in, from the customer service rep to the technician. The technician explained everything that was to be done and made sure everything was working properly. He didn't rush through anything. Would really recommend.

So far services provided has been great. Pleasant and knowledgeable customer services has thus far been provided as well as patient customer service. Every question was answered thoroughly by all of the representatives I have been in contact with. Overall great job. I would like to see if it lasts. When my first bill come then I will let you know if anything changes. Usually getting your service breeds a friendly nice rep but after you are in contract and (hopefully NOT) hidden fees pop up their attitudes and helpfulness will hopefully not waiver.

Efficient, courteous, friendly, timely, assuring. Everything works well and the installation person was considerate and helpful, in all regards. He did everything he was supposed to do and even more when he could and he saw that it would be helpful. He didn't leave a mess. He was pleasant and nice, ok?

This Company disconnected my service for no reason on 11.11.16. I have been a customer since Jan 2016, all my bills are paid and current. Rep agreed I was current with my payments. But said I had to pay them 40. Right then, if I wanted him to be able to pull up my account in order for him to troubleshoot why my service was disconnected. I said “No.” That is crazy, why would I have to do that, when I am a customer and am paid up to date? He said I could be charged an early termination fee. I was furious. They disconnect my account for no reason, and then ask me to pay 40 dollars to give me customer service, then he said I was going to be charged an early termination fee because I would not pay the 40 dollars right then and there.

I am a new customer to DirecTV. It has not been installed yet. Everything has been great so far. They are doing the installation on Thursday. When I called they answered all my questions and was well knowledgeable. I am looking forward to working with DirecTV and AT&T.

It used to be if you were having a technical issue you could call them and straighten it out fairly quickly. Not now. Under the new AT&T culture not only are you not gonna get your movie but too bad. And if they say "We'll call you back" don't count on it. And if you're watching your movie at night when the real world gets home and watches t.v. and need help, apparently they've all gone home. Call at 8 am to straighten out the issue from the night before. They've burnt me now for 5 movies plus... there's a Douglas there that says he can't restore your movie but he can discount you six months on a better package deal. I'm telling you it's just bizarre... crazy! There shouldn't even be an argument about getting a 72 hour movie you've purchased but there is. So far no calls, nothing. I'm beside myself. If they weren't such a monopoly I'd cancel in a heartbeat.

I had been with DirecTV for years, went through a divorce and decided I didn't want it any longer. I called to end service, told them it wasn't worth what it was costing me every month, they offered to lower my bill to 55 dollars a month for one year if I would keep it. I agreed to keep it. First month, 55.00, second month over 90.00, third month over 100.00. I called them again to cancel, they said they would fix it. Promised me two years at 55.00 a month, I agreed.

My initial experiences with Directv have been very positive. From the sales reps to the installer all went well. The only downside was the receipt of multiple emails requesting me to review my contract and terms and conditions documents. There was nothing way to respond that I had done so.

Overall I ended up being a happy customer. It started very rocky but the supervisor Curtis and tech ShaMarkus got it all together with no problem. Awesome job and I'm very pleased. They did everything within their power to make sure everything was set up timely and correctly.

Buyer beware!!! When I signed up for DirecTV they gave me a promotional price for one year. I was not aware that I was signing a two-year contract. Now that my year is up they raised my bill to almost double without any notice. When I called to cancel they told me that I have to pay an outrageous cancellation fee! Such a dishonest way to do business. I will warn all my family and friends to never signed up with your company. I'd rather pay the cancellation fee than give you my business.

I would like to write a recommendation for the installer who came and did an installation Saturday, November 13 for my Directv. His name was Alex ** with Goodman Industries. Alex went above and beyond to make sure everything ran smoothly with my service. There were several issues and he worked non-stop and diligently to resolve every one of them. He had to call in extra people but always remained polite and friendly with a smile on his face. He clearly explained every step of the process and made sure I could understand what he was doing. He kept me updated on his progress and kept reassuring me that no matter what happened, I would receive the service I was paying for.

Very friendly customer service, fast installations, lots of channels. No problems. Glad we switched to DirecTV. It has more channels for less than the other cable providers. We haven't had any problems except we weren't given a booklet on what channels we have and weren't shown how to use the remote. But we figured it all out.

Everyone from day one to installation have been knowledgeable, pleasant and take pride in their jobs! I would recommend them at this point. I am a new subscriber so I have not had to deal with any issues at this point. However, I don't anticipate their handling of that to be any different!

The guy that came out to program the service was very helpful and understanding about the service. I would recommend the products and services to my family members also friends. We are enjoying the new service and look forward to getting more plans added soon. Thanks for your good services.

After doing some research on the internet, come to find out I'M not the first person to be scammed by DirecTV. They offer you a reduced bill for two years and then tell you the next five months has to be paid in advance with Amazon gift card. Also you will get a $100.00, visa gift card if you sign up... My caller ID showed it was DirecTV calling and after checking the phone to my bill, of course I thought it was a special promotion as I was told...not so... and no cooperation from DirecTV. They are aware of this problem because their account has been hacked and we/Me the consumer are out of money, because DirecTV won't do a darn thing about this problem. Beware.

Directv had the best options and prices, I'll be in touch with future property purchases. Customer service representative was very nice and more than helpful from initial conversation to final instructions. I will definitely recommend Directv to friends and family, as most of them have Directv already.

I called for an issue regarding my bill and the staff was helpful and qualified. I recommend DIRECTV to all my family and friends. My issue was resolved in a timely manner and I am thoroughly satisfied with your service.

After years with DirecTV, the customer service has become terrible. They used to send an email saying my bill is due every month, now nothing, and my service stops at 2am saying ''service interrupted'' and to call an 800 number. And after calling, what a shock, THEY ARE CLOSED. Ever since AT&T took over they have gone way downhill. Time to look into DISH.

Very helpful with my question. I only called to see if there was a sooner date to install but the man was still trying to find me one. I am very excited to get my DirecTV here and set up. My husband will be even more excited because now he can watch his sports every morning and every evening. Thank you DirecTV.

Very helpful and friendly. Not pushy or overbearing. Communicated clearly so was able to understand the services and what we were signing up for. Broke everything down for us and made sure we had the best fit for our situation. Appreciated their patience with all our questions and their honest answers.

We joined DIRECTV December 2015. They would only give us a one year agreement and now that I am trying to update my dish they want to charge me for a new one and trying to update my service and get other features. They will not even talk to me, won't even listen to me, won't offer me anything. Now that they are with AT&T they are offering so much more including the two-year agreement and better dishes and they won't even discuss given me any options without charging me an arm and a leg. I get HD service but my guide is all messed up and they won't even figure that out for me.

Worked with a supervisor on getting two new iPhones and service for over an hour. Hoping that everything comes together the way I ordered it. He was very thorough and made sure that all the information was correct. I wish there was a more expedient way of adding this service.

Everything was handled professionally. The only issue I had initially was the sales representative did not let me know about extra charges for when the technician came out to install a pole for the satellite dish. I called back and spoke with someone else and it was handled with ease.

We had DirecTV once before. Wasn't very pleased with it at that time but everything was set up in a different location due to so many trees we have in our yard house. This time we don't have any issues. Willing to give it a try again.

Very helpful with my rebate form. Keri was awesome and very helpful, so far we are enjoying the service very much. Thank you so much for helping resolve all my issues. Need to bundle my phone with my tv bill. Happy Thanksgiving! May you and your family be blessed!

DirecTV is borderline unconscionable. I signed a contract with an indefinite term which stated that if I cancelled, there would be a $15 cancellation fee. I confirmed this over the phone with their customer service people, who assured me that the phone call was being recorded if any problems arose at the time of cancellation. 1 year later, I cancelled the service because the service was shoddy and I was moving. When I cancelled my service, they informed me that I was in a 2 year contract and there was a $260 cancellation fee. I told them to transfer me to their legal department immediately because I have a copy of the contract and was assured a year ago that the cancellation fee was only $15. They told me their legal department would contact me within 7 days. I told them, under no circumstances, was my card on file to be charged the cancellation fee and that I was disputing the fee.

We have been a long time customer of DIRECTV since 2002. It stopped working today so I call and was told we needed a new box and that we would have to pay 20.00 for shipping and handling which made me a little upset. If I was a new customer I could get a lower rate and all new equipment for free. Just don't sound like they are taking care of long time customers so I'm canceling my services first thing in the morning.

As all my interactions this far have only had to do with initiating the service, I cannot say anything about the service itself. Everyone I have dealt with so far though has been friendly, knowledgeable, and efficient. If the product is as good as the people behind it, I will be a very happy customer.

The majority of the people that I have talked to in the 3 days that I have been a customer have been fantastic, they know their product well, and do a wonderful job of setting accurate expectations. There were a few during my calls today that I can only imagine were rather new, as they transferred me around a few times before I could get my request taken care of. I was cold transferred twice to associates that could not help me, then was provided with a different number to call and told I couldn't be transferred to that department. When I called the number, it was a basic automated system that didn't have options to suit my needs, which ultimately routed me back to regular customer service, and a lovely young lady who had me all squared away inside of 3 minutes.

The service was great and installations were easy. Walter the install guy was very helpful and great to have in my home. My only issue is their customer service people were kind of slow and made me wonder if they got paid by the minutes as per the wait time I experienced.

You seem to have a great team from the person I signed up with all the way to the ground crew that installed our service. They were professional, friendly, patient. I had a wonderful experience with your company and plan to be a customer for a very long time. Thank you.

I'm very happy with my DIRECTV and my kids are happy too because they can watch cartoon and Christmas shows. The guy that came and installed my DIRECTV was very nice and respectful and any question we had he answer for us with no problem and I thank y'all a lot.

Very good, highly recommended... Job well done. Very helpful and patient, took her time... The service was excellent and well received. I am happy I chose this service. Can't wait to start service. Keep up the good work.

The woman I spoke to to reschedule installment date was wonderful. The tech that came and installed the equipment was very friendly and professional. Showed me how to use it all. Answered questions. Very pleased so far. The deals were great.

All sales and technical representatives were knowledgeable and efficient. I have had DirecTV for only a few days but the experience so far has been exceptional. The TV installer even made a second trip to drop off a tips booklet to help me understand how to use the system. Thank you all.

The whole process was quick and easy. The tech was professional and was a really cool dude. He didn't even initially work for DIRECTV and got the job done right in little to no time at all. Great service all around. Very happy with the connection as well.

Installation was great and the technician was outstanding in providing excellent service and explaining the service, operation, and services provided by DirecTV. He also left me with contact information should I have any problems on how to contact his supervisor and himself. This is something that I'm not use to in this type of service. Kudos to AT&T.